| 03 Aug 2026 - 16:41 - TOC:16:02 43 yr old male has no feeling to his left leg - Pt. has been having this feeling now for about week and did go see a Orthidic surgeon who advise him to go see a neurologist who advised that he might have neuropraxia - Pt. has a hip operation 4 month ago to the left hip and was advised that a vehicle can be sent to do assessment but the Pt. advised that he will call. Mr. Wirth called back 16:37 to say that he is ok and will monitor at home. - Membership #9693 94 De Villiers Way Glencairn - Jarod Echardt |
| 03 Aug 2026 - 12:58 - Call from 0829260401 who just wanted to inform us that she is okay as she thought she activated her MyLifeLine device - all in order - mem#11623 - Zoe Muller |
| 03 Aug 2026 - 11:16 - Received 0872658379 who just wanted to confirmed if she is through to correct number in case of an emergency - I confirmed and caller was satisfied - Zoe Muller |
| 03 Aug 2026 - 10:47 - @09:30 Tutu from Netcare called asking if we can assists with a transfer but only gave a Netcare REF#5630 and could not give the Discovery auth number as they medical aid gave auth for the transfer to happen. She then advised that we can bill netacre but told her that we will still need the medical aid auth number. - Jarod Echardt |
| 03 Aug 2026 - 10:16 - @09:50 Pretty from Netcare called for a adult male with adbo pain / SOB and is vomiting REF#5219 - O/S - 0214958949 Virgin Active, Westlake ,Steenberg - Zoe called 09:52 O/S and they advised that is no adult male with abdo issues. - A4 is at the Virgin Active, Westlake ,Steenberg call 20260803/5 and at @10:02 they advised as well that there is no 2nd. - Jarod Echardt |
| 03 Aug 2026 - 09:46 - TOC:09:26 Russel called for a x3 vehicles MVA x1 Pt. injured outside Wakefords Home Store on Fish Hoek Main Rd. He received a call from the owner of Wakefords. Russel then called back @09:29 to advised that the Pt. will be taken by her husband to a private GP. - Jarod Echardt |
| 03 Aug 2026 - 08:22 - A4 booking in service @08:21 - Zoe Muller |
| 03 Aug 2026 - 08:22 - A3 booking in service @08:20 - Zoe Muller |
| 03 Aug 2026 - 07:34 - RV3 booking in service @07:34 - Zoe Muller |
| 02 Aug 2026 - 18:38 - *tEST* - Jarod Echardt |
| 02 Aug 2026 - 13:58 - Mylifeline activation Mrs. Golding #7767 - accidental alert - no medical emergency - Zoe Muller |
| 02 Aug 2026 - 09:43 - A4 came across and MVA on Simons Town road & Glencairn Express way - scene has been assessed - no injuries - A4 heading back to base - Zoe Muller |
| 01 Aug 2026 - 19:50 - Lundi (Netcare) 15 Scarborough Rd Medi help urinary retention severe abdo pain can't pee since AM know physc Shirly 0217887014 0833616725 REF:5418 Called O/S AM not being able to pee but no other symptoms- can hear him swearing at mom in the back ground advised of bill if we do not transport- she asked if I can book her an uber- gave care transport number - Joshua Snyman |
| 01 Aug 2026 - 19:19 - Greg Read called regarding his dad #7755. He is having problems with his dad and wanted some advice. Apparently Dave went out last time and gave him 2 tranquilisers. I told him that there is unfortunately nothing that we can give him and would have to take him to hospital if he is willing to go as we cant force him. I advised him that often these symptoms in the elderly can be caused by a UTI. He said he dealt with Dr Kempe last time so he will try and get hold of him. He will call back if he needs us. - Michelle Thompson |
| 01 Aug 2026 - 18:49 - Received a call from 0217132222 regarding a 36 year old female feeling unwell, with high BP will call back in 10 minutes - Zheograthia Sauls |
| 01 Aug 2026 - 10:35 - Call from 0742019252 child saying his friend fell out of a tree and broke his neck at Noordhoek farm village and phone went dead, called back and he admitted it was a prank call and apologized and said he would never do it again - Ronald Windell |
| 01 Aug 2026 - 08:15 - A3 in service - Zheograthia Sauls |
| 01 Aug 2026 - 05:52 - Received a call from 0685978171. Could only hear background noise. Called back twice but no answer - CMR GO |
| 01 Aug 2026 - 03:11 - Received a call from 0685978171. Could only hear background noise. Called back twice but no answer - Michelle Thompson |
| 31 Jul 2026 - 12:17 - RV4 (event vehicle) checked by crew today for tomorrows event - Zheograthia Sauls |
| 31 Jul 2026 - 10:01 - A2 in service - Zheograthia Sauls |
| 30 Jul 2026 - 19:00 - Got a call from Therese, 0799113723, 63 Aries Ave, OV - Aunt has had a previous stroke and is not doing well, they are wanting t get her through to FBH - They have called Metro REF 2154 at 1700 and are still waiting - They would like to know what it would cost for CMR to assist - Advised between 3150 and 7560 depending on Level of care - non member - no medical aid - unable to accept private billing at this time - Checked with Metro under REF 2154, logged @ 1713, still pending, no ETA - Advised Theresa of Metro and asked her to call us should Pt condition deteriorate - She said she would - Brice Lancaster |
| 30 Jul 2026 - 17:10 - Swoll (CSO) for child knocked down PVA in camps bay - Joshua Snyman |
| 30 Jul 2026 - 16:34 - RV5 reports towing responding to MVA and rear ended Monique's Mom- RV1 going via there recordings being pulled - Joshua Snyman |
| 30 Jul 2026 - 10:17 - Mylifeline activation #4661- accidental alert - no medical emergency - Joshua Snyman |
| 30 Jul 2026 - 09:27 - Received a call from Marcelle #7466. Her husband has cancer and his Home machine has recorder his BP is 188/103. She asked if she can bring him to us to check his BP. I suggested that she go to the phy to check it as we are an emergency service and deal with emergencies. I also cant guarantee that we will have a vehicle at base when they come. I also explained that home machines are not always accurate so she take it with to check the reading. She said if she has to pay at the phy she would rather just take him to their GP. - Michelle Thompson |
| 30 Jul 2026 - 08:46 - Received a call from 0829269897. Dr Shani has said she needs to go to KH for a kidney infection. Non member. I explained about billing and she said she is on MA and will they cover it. I explained that they will if they deem it necessary for ambulance transport. I suggested she call her MA and get Auth from them first otherwise she will be liable. - Michelle Thompson |
| 30 Jul 2026 - 08:43 - 0721121148 ended call before picking up call tried calling back multiple times no answer - Joshua Snyman |
| 30 Jul 2026 - 08:32 - A4 inservice - Joshua Snyman |
| 30 Jul 2026 - 08:28 - A2 inservices - Joshua Snyman |
| 30 Jul 2026 - 08:26 - RV2 inservice - Joshua Snyman |
| 30 Jul 2026 - 07:23 - RV3 inservice - Joshua Snyman |
| 29 Jul 2026 - 22:36 - Mylifeline activation #8595 - Yvonne Ridley, 23 Genoa Ave, Fish Hoek - accidental alert - no medical emergency - Brice Lancaster |
| 29 Jul 2026 - 14:36 - Mylifeline activation #7716- accidental alert - no medical emergency - Joshua Snyman |
| 29 Jul 2026 - 14:07 - 0829592316 butt dialed - Joshua Snyman |
| 29 Jul 2026 - 09:13 - A2 Inservice - Joshua Snyman |
| 29 Jul 2026 - 08:25 - A3 inservice - Joshua Snyman |
| 29 Jul 2026 - 06:49 - Received a call From Metro(Mr. Brookman) for an adult male SOB - known cardiac and stage 4 colon CA - called o/s for more info who then advised his legs is also swelling and his been coughing - caller then advised she is currently not by the means to pay any bills and prefers the government ambulance service - call was handed back to Metro - 51 Harbour Road, Kalk Bay. #0793 - Zoe Muller |
| 28 Jul 2026 - 11:56 - received a WhatsApp call from Gavin Glaum #1285- no answer after greeting - Called back 079 738 9501 - confirmed accidental - no response required - Brice Lancaster |
| 28 Jul 2026 - 11:45 - Received a call from 083 668 2728 - hung up after greeting - called back and it was an accidental dial - #11483 - Flat 4, Bermuda House, 7 Protea Avenue - Brice Lancaster |
| 28 Jul 2026 - 10:55 - Mylifeline activation #2534 - David Swanson, 10 5th Ave, Fish Hoek - accidental alert - no medical emergency - Brice Lancaster |
| 28 Jul 2026 - 08:57 - Addendum to below message: was located at intersection Beach road and Station road, Fish Hoek - Brice Lancaster |
| 28 Jul 2026 - 08:55 - TOC - 0849 - call came via Tyron Thomas (CMR) ? PVA - AF sitting in the middle of the road - SAPS and Law enforcement OS - ?Fractured R Leg - - crew initially dispatched ambi and RV - Tyron stood us down as Metro 42 is OS and attending to pt - Brice Lancaster |
| 28 Jul 2026 - 07:36 - Mylifeline activation #1294- John Robertson Scott, 25 Harry De Stadler Cl, Fish Hoek - accidental alert - no medical emergency - Brice Lancaster |
| 28 Jul 2026 - 07:31 - Mr Mathews testing Lifeline all in working order - Christopher Abrahams |
| 27 Jul 2026 - 19:53 - @19:40 Received call from the security at the Silvertree Estate in Westlake, caller gave 2 O/S contacts 0825608685 / 0826168696 . Called 0825608685 @19:42 spoke to the Pt. who thinks she is having a allergic reaction to Soy as she is shaking/abdo pain and projectile vomiting. Advised the Pt. about private billing and they accepted but someone in the background said that they will take to hospital. I advised them that TMH is closer and CMC will be the next private hospital. Pt. address 2 Stowe Cres Silvertree Estate. - Jarod Echardt |
| 27 Jul 2026 - 17:56 - Received a call from 0825590055 - his 6 yo daughter got sand in her eyes at aftercare - they have tried flushing the eye but it does'nt seem to help and it is causing pain - Advised we would also attempt to flush the eye with saline but if no relief provided by that we would need to take her to hosp for investigation - He will monitor her and take her to hosp if needed - Brice Lancaster |
| 27 Jul 2026 - 16:00 - Received a call from CCP Hout Bay, 0872232864 - requesting if we have vehicles avail in Llandudno Beach - AM working construction - a wall has fallen on him ? Neck and Spinal - Advised we are located in Fish Hoek and cannot respond responibly to Lladndudno - Advised to call a nearer service - Zmed / Taurus - Brice Lancaster |
| 27 Jul 2026 - 12:19 - caller 0829644291 called asking about how a declaration works i explained the processes and provided her with Tony Wylliy funeral service so she could ask him questions about cremation and what would happen after they take the body away - Christopher Abrahams |
| 27 Jul 2026 - 10:54 - Received a call 0722022386 - for an Adult Male, known epileptic - currently not doing well - High HR, very nauseas - Located in Claremont - Advised we are a bit out of the area - Pt is on Discovery medical aid - provided Discovery emergency contact 0860 999 911 for further assistance - Brice Lancaster |
| 27 Jul 2026 - 10:04 - RV2 - reports taxi broken down at fourways - causing obstruction - requesting traffic for safety - ref 1003256765 (107 reference) - Brice Lancaster |
| 27 Jul 2026 - 08:26 - got a call from 0728456499 for a homeless person with abdo pain i did advise of private billing and provided him with metros number i was unable to get any more info such as the location of the pt as he hung up - Christopher Abrahams |
| 26 Jul 2026 - 21:23 - LATE ENTRY: Received a call from Helen - 0766459044 #6772 inquiring if she did the correct thing she has burnt with some soup which was heated in the microwave it had some oil in it as well, she immediately rinsed it under some cold water and then applied a burn shield and wrapped it closed, I advised that was the correct thing to do and advised that she could call back if she feels it is getting worse and we could send someone to do an assessment - Zheograthia Sauls |
| 26 Jul 2026 - 19:54 - Received call from SPS global assistance for call at 14 Glen Road, Glencairn, gave ref number, before we could dispatch they called back and cancelled. - Ronald Windell |
| 26 Jul 2026 - 17:54 - TOC:17:41 0611965576 called for a adult male who is at FBH that is SOB asking if we can help. I advised the caller that they are at the hospital and just to go and speak to the front desk or a nurse - Pt. is from the Bellville area. - Jarod Echardt |
| 25 Jul 2026 - 23:07 - Received a call from 0818698688 wondering if we could send someone out to her as she is feeling short of breath, patient was speaking in full sentences, she wanted someone to come out and put her on oxygen, non member advised of the call out fees, patient then stated she unable to accept and will drive herself to False Bay hospital, double checked with the patient and advised I could log the call with metro as well, patient advised it is okay she will drive her self to hospital - Zheograthia Sauls |
| 25 Jul 2026 - 13:16 - Received a call from 0699663362 @54 Neptune Lane, Ocean View. For a 38yo female in pain since last night - vaginal bleeding & abdo pain- since Thursday - got worse yesterday - pt. was unable to accepted private billing - call logged with Metro REF#1015 - Zoe Muller |
| 25 Jul 2026 - 08:20 - A4 booking in service @08:19 - Zoe Muller |
| 25 Jul 2026 - 08:19 - A3 booking in service @08:18 - Zoe Muller |
| 24 Jul 2026 - 20:54 - Netcare(Brain called for seizures in Hout Bay advised it will take us very long to get O/S - Joshua Snyman |
| 24 Jul 2026 - 20:49 - Patricia (Netcare) called back to advised that the Pt does actually not have cover to be going to a private facility. - Joshua Snyman |
| 24 Jul 2026 - 20:44 - Call from Patricia (Netcare) for 21 Yo F uncons for 2 days @FBH ER not getting help discovery flexi care O/S-0815659029 REF:5527 Called O/S who said Pt was sleeping for 2 days then they took her to FBH this morning when they put "pipes in her throat" she woke up 2hrs ago and has not gotten meds or assistance since they want her to go to TMH explained referral and called Netcare back to explain - Joshua Snyman |
| 24 Jul 2026 - 14:23 - LATE ENTRY: Received a call from 0825542674 who is a member #8264 who called for a surfer at Cape Point who dislocated his shoulder, he advised they are trying to get the dad to put him in the vehicle and take him to hospital, but was wondering if we could come out patient is not a member and at the time we had no vehicles available advised caller all vehicles are out on priority calls at the moment and will be a bit of a wait and advised of billing fees, caller advised they will get him in the car and take him privately as it would be faster - Zheograthia Sauls |
| 24 Jul 2026 - 08:58 - A3 in service - Zheograthia Sauls |
| 24 Jul 2026 - 08:57 - A4 in service - Zheograthia Sauls |
| 23 Jul 2026 - 18:16 - A4 reports coming across MVA on main road Tokai, no injuries , no services required - Zheograthia Sauls |
| 23 Jul 2026 - 14:48 - A2 reports coming across mva on paradise rd near Claremont, all pts refusing treatment - Ronald Windell |
| 23 Jul 2026 - 10:25 - A3 in service @09h21 - Zheograthia Sauls |
| 23 Jul 2026 - 10:23 - Home less female came down to the stairs (106 Kommetjie road) and went to the medics room and spoke to Lance shouted to get her BP taken, as she is feeling dizzy and seasick, and recognized him from a call on Saturday and said she recognizes him and then stormed up the stairs shouting she is going to the hospital - TT aware - Zheograthia Sauls |
| 22 Jul 2026 - 22:07 - Caller 0791074825 Chavonne 27 north shore lake Michelle called for her 17 year old son who is having chest pains its been going on for about 2 hours after his work out hes not known with a cardiac history caller was unable to accept private billing caller will keep an eye on her son and call back if needed - Christopher Abrahams |
| 22 Jul 2026 - 18:16 - Received a call from Cari 0729861150. She takes 800mg of Acamprosate and wants to know the symptoms of toxicity. I explained that we do not deal with pharmacology and it would be best to contact her Dr or the EC. She told me her Dr is closed and the EC isnt interested. I apologised but said unfortunately we cant help with that. - Michelle Thompson |
| 22 Jul 2026 - 17:24 - Rosemary Bate called to ask us to please help Caroline. She is in TMH and apparently hasnt been given any food today. I suggested that Caroline ask to speak to the Hospital Matron. She told me it isnt that easy! No one is interested or helping her. I explained that we have no influence over the hospital and unfortunately cannot help. I then suggested that she call the hospital and speak to their Management. - Michelle Thompson |
| 22 Jul 2026 - 16:23 - 0825790847 Friends mom had fall knocked her head went to FBH took Xray of hand- has hematoma on head was discharged but they think she needs CT scan and wants to go to Vic explained the process they said someone said they will get seen immediately if they come via ambi- they then question memberships and I put them through - Joshua Snyman |
| 22 Jul 2026 - 16:19 - RV3 at Hokey Event as per diary 166597 - Lindi Bredenhann |
| 22 Jul 2026 - 15:30 - Received a call from Belinda 0834807439. Her 2 and a half yr old grandson has taken a slug of dish soap. I advised her to give him half a cup to a cup of milk and not to induce vomiting. If he shows any adverse symptoms I advised her to then take him to a Dr or EC - Michelle Thompson |
| 22 Jul 2026 - 14:20 - 0810401109 for call in observatory for AF who ?seizure then revered into wall-they have called ER and Netcare - Joshua Snyman |
| 22 Jul 2026 - 11:54 - 0763380514 accidental dial - Joshua Snyman |
| 22 Jul 2026 - 09:16 - Rv1 in service - Michelle Thompson |
| 22 Jul 2026 - 09:01 - RV2 in service - Joshua Snyman |
| 22 Jul 2026 - 08:49 - A2 inservice - Joshua Snyman |
| 22 Jul 2026 - 07:25 - Rv3 in service - Michelle Thompson |
| 21 Jul 2026 - 17:38 - 0744083447 for jab on rusty chisel and AI is telling them it is a emergency and they must rush for their tetnis shot. Advised they can go to their GP/ER in the AM - Joshua Snyman |
| 21 Jul 2026 - 15:56 - Mylifeline activation #10529- testing device- no medical emergency - Joshua Snyman |
| 21 Jul 2026 - 13:12 - Mylifeline activation #8595- testing device- no medical emergency - Joshua Snyman |
| 21 Jul 2026 - 12:24 - Mylifeline activation #8595- testing device- no medical emergency - Joshua Snyman |
| 21 Jul 2026 - 10:00 - Mylifeline activation #11217 - testing device- no medical emergency - Joshua Snyman |
| 21 Jul 2026 - 08:32 - A3 in service - Michelle Thompson |
| 21 Jul 2026 - 08:21 - Netcare called for primary call in Westlake informal settlement - Joshua Snyman |
| 21 Jul 2026 - 07:35 - RV3 inservice - Joshua Snyman |
| 21 Jul 2026 - 05:41 - Missed call @05:38 from 0217861697 phone rang once called the number back a voice recording played and it was Harbour Bay Medical center. No one answer the call back. - Jarod Echardt |
| 20 Jul 2026 - 22:28 - @22:17 0845256003 - Vickey called saying she thinks she might be having a minor Allergic Reaction to something (?new meds). Only symptom is a slight tingle to the back of the throat and breathing is fine and just wanted to know if that is normal but was advised that its difficult to give advised over the phone with out seeing her and doing a set of vitals. She was told that a vehicle can be sent but she refused and will call back if things change. 48 Mountain Rd, Kommetjie - Jarod Echardt |
| 20 Jul 2026 - 16:16 - Mylifeline activation #6298 - Leonard Harries -testing device- no medical emergency - Brice Lancaster |
| 20 Jul 2026 - 14:39 - caller 0835731886 called by mistake - Christopher Abrahams |
| 20 Jul 2026 - 14:04 - Mylifeline activation #11735 - Diana Harvey - lakeside - accidental activation - no medical emergency - Brice Lancaster |
| 20 Jul 2026 - 02:27 - Received a call from 0797889965 (Lazane @9 Ruby Way, Lake Michelle) for her 21 month old son - she has accidently given him 2 doses of Nurofen +7yrs and was concerned - Caller advised pt. is not presenting with any symptoms - I offered to send a vehicle and advised of private billing - caller was unable to accept - I called RV1 (Chris.GS) who advised that he should be okay but they should just monitor his breathing and there is a chance his breathing will become a bit shallow and he will sleep for a long period but if the caller would like more clarity she can call the EC and request to speak to a Dr. on call - information from RV1 was relayed over to the caller - Caller understood and was satisfied with the info provided. - Zoe Muller |
| 19 Jul 2026 - 19:29 - Received a call from 0832604761 - who wanted to know if we do stitches - I advised that we do not as it needs to be done in a sterile environment - Pt. is on medical aid and will go privately to nearest private hospital - non members - Zoe Muller |
| 19 Jul 2026 - 17:46 - Received a call from 0832091403 in Simonstown - he has cut his hand and wants to know if we can do stitches - Advised that needs to take place in a sterile environment, Drs or hosp - Advised CMC or TMH will be nearest private hosp - No Dr offices open at this time - Brice Lancaster |
| 18 Jul 2026 - 19:08 - Received a call from Mr. Botha for a transfer from FBH to VPH to see a cardiologist - caller was given a quote of R2980 and he said he will call back - Zoe Muller |
| 18 Jul 2026 - 18:11 - Around 17:25 a man and daughter walked in went out to speak to them. They advised that a car was swerving in front of them and that he just pulled over in front of house 108 Kommetjie Rd slumped over in the drives seat. Went out to have a look found the Pt. slumped over in the drivers seat, knocked hard on the front window a few times then shocked the car then the driver started to wake. Asked him to open his window but did not do that but he unlocked his when he was asked. Once the door was open could tell that the man consumed alcohol just by the smell coming out of the car and off his breath. Called Zoe over the radio asking her to call Taryn to get permission to take the keys out the ignition. Called Cebokazi as well over the radio to bring A2 work phone to call Taryn. Called Taryn advised on what is happing and was told to call SAPS. While talking to Taryn a Fish Hoek SAPS van was driving and we flagged him down. Spoke to Sgt. Qoko on vehicle ZF20 advised him about the drive of the car and he took the driver out and put him in the back of the van. DZ made aware of the issue. - Jarod Echardt |
| 18 Jul 2026 - 09:20 - RV1 booking in service @09:20 - Zoe Muller |
| 18 Jul 2026 - 08:34 - A3 booking in service @08:34 - Zoe Muller |
| 17 Jul 2026 - 19:20 - While on call 20260717/6 , A3 reports came across MVA, on Houtbay main road, requesting services 2026-07-17 19:15:39
A3 stopped and investigated as one vehicle rolled, with an occupant inside of it, requesting services as they have a patient on board, call logged with fire control, A3 reports no injuries, occupant has gotten out of the vehicle and is refusing any help at all, refusing help to get his vehicle out of the bush as well, updated fire control, who advised they will send out a vehicle to investigate, A3 continuing to LVPH 2026-07-17 19:19:05
- Zheograthia Sauls |
| 17 Jul 2026 - 15:37 - Member #11729 Mylife line accidental - all in working order - Zoe Muller |
| 17 Jul 2026 - 14:38 - TT advised of no vehicles available (no pending calls) - TT advised to ask vehicles to free up as soon as possible - Zoe Muller |
| 17 Jul 2026 - 14:31 - Received a call from 0870926993 as she receive a miss call from us - I advised her that I'm not sure who tried making contact with her and our offices are closed until Monday - caller understood - Zoe Muller |
| 17 Jul 2026 - 12:02 - Received a call from Andrew ( 0674615100) for his mom - 89y female fallen - c/o pain to the shoulder and arm - Genesis Medical Scheme - 27 Hiddingh Avenue, Newlands - Call handed over to ER24 - REF#0358 - Zoe Muller |
| 17 Jul 2026 - 10:42 - Member #11121 Mylife line accidental - all in working order - Zoe Muller |
| 17 Jul 2026 - 08:23 - A2 booking in service @08:22 - Zoe Muller |
| 17 Jul 2026 - 07:21 - A5 booking in service @07:21 - Zoe Muller |
| 17 Jul 2026 - 01:39 - Received a call from Laurence #10125 - inactive. He is suffering with heart arrhythmia HR 85 BP127/76 No pain, nausea, dizziness or SOB. I offered to send someone out but as he is not a member I gave him the rates. He then decided to go and see a GP in the morning but will call us if anything changes. - Michelle Thompson |
| 16 Jul 2026 - 23:02 - Received a WhatsApp from #3690 Her 20 year old ran into a glass door earlier around 6pm. Her daughter is worried she has a concussion and is very anxious about going to sleep. She has no concussion symptoms, just a bump on her head and a headache. I advised we can send someone out but they will advise she goes to an EC if she is worried about it. She was re-assured after the call and said it is fine. They will monitor her. - Michelle Thompson |
| 16 Jul 2026 - 17:49 - Received call from 0631099654 in sunnyacres caravan park asking how much it would cost for a ambulance to false bay, explained the price and gave them Metro tel number, tried calling to back to see what is wrong with pt but no reply - Ronald Windell |
| 16 Jul 2026 - 08:14 - Received a call from LVPH advising there are no stroke or physician cover for LVPH from today @7h00 until Friday @7h00 - Zheograthia Sauls |
| 16 Jul 2026 - 01:20 - 0817613131 called from Masi says while he was sleeping a cockroach climbed into his ear- advised best bet is FBH - Joshua Snyman |
| 15 Jul 2026 - 22:14 - Below entry called back - she dropped her mylifeline and it is broken- will bring it in tmr - Joshua Snyman |
| 15 Jul 2026 - 22:12 - 0836107383 called via FT tried calling back multiple times no answer - Joshua Snyman |
| 14 Jul 2026 - 15:08 - 0767768386 65 Longboat Road for her 2yr old who rubbed play dough in her eyes and now burning advised we can send but best to rinse with water said she will call if needed - Joshua Snyman |
| 14 Jul 2026 - 08:47 - A4 inservice - Joshua Snyman |
| 14 Jul 2026 - 08:38 - 0823284972 for elderly male sore in mouth and puss in mouth cant walk been in this state for a while advised bill and she said she will call back- reception got a call about joining just after - Joshua Snyman |
| 14 Jul 2026 - 08:31 - Rv2 in service - Michelle Thompson |
| 14 Jul 2026 - 07:27 - A5 inservice - Joshua Snyman |
| 13 Jul 2026 - 15:36 - Member #6358 Mylife line accidental all in working order - Joshua Snyman |
| 13 Jul 2026 - 12:56 - 0820570566 accidental call - Joshua Snyman |
| 13 Jul 2026 - 12:34 - 0828474484 for a female who had a fall they are discussing with their Dr to go to VPH and would like to know if we can transport there- they will call back when they receive back from the Dr - Joshua Snyman |
| 13 Jul 2026 - 11:39 - 0765680114 wanting to go to GSH as they have a 16hr waiting period advised we would need a referral to bypass as well as explained the triage system- she will call back if needed - Joshua Snyman |
| 13 Jul 2026 - 11:30 - 0672450584 for transfer from clinic in muiz to Wynberg on MA- advised if she wants it through medical aid she must call them personally and they will auth - Joshua Snyman |
| 13 Jul 2026 - 10:43 - 0768843441 for transfer from beach road sea point to house in camps bay- gave closer services - Joshua Snyman |
| 13 Jul 2026 - 09:27 - 0217801580 call for assistance on wed to help her husband out of bed to make the bed and then put him back in. Passed on mob frail care number - Joshua Snyman |
| 13 Jul 2026 - 07:41 - A4 inservice - Joshua Snyman |
| 13 Jul 2026 - 05:33 - @05:29 A lady called for a death at her house located in Retreat. Advised her that Retreat is just out of the CMR operating area and that she can contact Metro as the Pt. is not on a medical aid. - 0718765816 - Jarod Echardt |
| 12 Jul 2026 - 21:40 - TOC:21:28 - Claude 0653051627 for his 23 yr old wife with active chest pain and SOB that started yesterday and was at FBH as well - Caller was advised about private billing with payment up front or a call can be logged with Metro for them. Claude opted for the call to be logged with Metro. Metro was called at 21:32 REF#2044. Call location 11 Antares Cl, Ocean View. - Jarod Echardt |
| 12 Jul 2026 - 18:53 - Mr Gavin Potter called, 0822594694, his father in law has been sleepy and drowsy all day, unsteady on his feet and incoherent and not answering as normal. Non members, and requested ambi, I explained private billing, and he said he would have to confer with the family and call back. - Paula Leisegang |
| 12 Jul 2026 - 17:16 - Member 9537 (Delgun Steel) 0836790390 - Called and asked for estimated time line and symptoms of food poisoning, as his friend has had lunch out, and now feeling terrible with slight fever and nausea. He asked if he should call us out, I advised that apart from transporting him to hospital, there is not much else we can do, for now, keep him hydrated and possibly give anti-nausea medication, and not to hesitate calling if anything changes. - Paula Leisegang |
| 12 Jul 2026 - 11:42 - Mylive line activation accidental #11620 make contact via the life line pt could not hear me as device was in his pocket made contact via his phone where he confirmed he is okay and does not need a response - Christopher Abrahams |
| 11 Jul 2026 - 22:06 - Received a call from 0825934871 - for her husband who has sever shingles - was prescribe morphine patches by Dr. Kempe - shaking, cant stand, in pain, confused - Pt. tried getting hold of Dr. Kempe all day but he is just blu ticking her - I advised caller of private billing and she could not accepted and will load him into the car - I advised caller that if she runs into any issues she should call back - caller understood - Zoe Muller |
| 11 Jul 2026 - 15:33 - Further to below, called daughter and all is well. PnP management managed to stop the nosebleed, but should anything further happen, they will contact us. - Paula Leisegang |
| 11 Jul 2026 - 15:22 - Call from daughter of member 9748, mother is in Pick N Pay Longbeach Mall (Managers Office) having her 3rd nosebleed for today. She asked if we could call back in 10 minutes and she will let us know whether to come out or not. Daughters contact number 0747133660. - Paula Leisegang |
| 11 Jul 2026 - 12:48 - Trevor came down to the base in a panic saying his friend Sarah Pritchard is missing crews spoke to him to get any info that he had he reported that she had a Dr adornment yesterday morning and that this morning was the last time he heard from her he went to her res but could not gain any access so he came down to the base to see if we had taken her into hospital we confirmed we had not taken her to hospital we then found her membership #10649 i tried to call Sarah but there was no answer i then managed to get old of the NOK Nicolette 064 788 8250 where she confirmed that she had spoken to her mother and that she is all good but that Trevor has been calling and messaging her non stop Trevor asked us to give her number to him but we said we cant do that but Sarah is all good and will contact him when she is able to do so Lindi has been notified regarding this incident - Christopher Abrahams |
| 11 Jul 2026 - 11:17 - Member Gail #10585 Mylife line accidental all in working order - Christopher Abrahams |
| 11 Jul 2026 - 11:09 - Member Peter #11258 activated his lifeline but reported it as accidental devise all in working order - Christopher Abrahams |
| 10 Jul 2026 - 23:06 - Mem 10262 fall alert on my lifeline, all in order - Ronald Windell |
| 10 Jul 2026 - 18:08 - Received a call from Netcare911(dudu) - for an adult female fallen and sustained a knee injury, Pt. had a knee replacement done 1yr ago - Salamander Road Hout Bay - I advised that we are unable to assist - caller understood - Zoe Muller |
| 10 Jul 2026 - 16:15 - Received a call from Metro for an MVA #1961 and when I asked for the location, all they could provide me with was the scene in on Kommetjie road Fish Hoek. They tried calling the caller back for more info but she was not o/s as she just drove by. Caller did advise fire is also o/s - called Fire control and they advised it was a PVA on the cnr of Glencairn Express Way & Kommetjie Road and Pt. was transported privately to hospital - Zoe Muller |
| 10 Jul 2026 - 09:44 - Mylifeline activation #8790 accidental activation - no medical emergency - Zoe Muller |
| 10 Jul 2026 - 09:10 - 08:59 Received a call from Abby(Compass Towing) for a MBA Cnr. of Rodwell and main Rd St. James - x1 bike collided with a dirt truck ?Broken leg - Tried calling on scene (Peter 0834081889) twice but went to voicemail - Called DZ @09:01 and advised to log the call with Metro - Called Metro @09:03 Metro REF#0944 - Jarod Echardt |
| 10 Jul 2026 - 08:35 - Rv1 in service 07:50 - Jarod Echardt |
| 10 Jul 2026 - 08:34 - RV2 booking in service @08:34 - Zoe Muller |
| 10 Jul 2026 - 08:31 - A3 booking in service @08:30 - Zoe Muller |
| 10 Jul 2026 - 08:27 - A4 booking in service @08:27 - forgot to add time on vehicle checks - Zoe Muller |
| 10 Jul 2026 - 07:39 - On Incident Number: 20260710/3 Greg.C reported to DZ that A3 is having clutch issues - Lindi made aware via WhatsApp - Jarod Echardt |
| 10 Jul 2026 - 07:20 - RV3 booking in service @07:20 - Zoe Muller |
| 10 Jul 2026 - 04:46 - @20h19 Received a whatsapp message from Djamba Cape Point, regarding an accident on the N2 in East London requesting SAPS or Metro police, as it is one of their vehicles, we advised we are based in the Cape Town Fish Hoek area and to call the 112 number they will assist with getting SAPS out, Djamba Cape Point then asked us to forward the messages on, @04h03 Djamba Cape Point sent another whatsapp message advising they need help, to pass their messages on they had an accident next Moontee on the N2 East London and advised they have no cell service, and sent a pin location, advised we could try and get a hold of SAPS but we need to give them an on scene contact number should they need more information and they would not get a hold of them if they had no cell service, Djamba then advised that he sent the location I advised that SAPS does not have a whatsapp number so I could not send them the location, Djamba advised they have been stuck on the N2 since 22h00 last night and are scared they would get robbed, I asked if they tried the 112 number they advised no cell service, Djamba then asked that we please help getting SAPS out as we assisted them a year ago with drowning in Cape Point, I advised we could try and contact SAPS and give them their contact number should they require more information, tried East London SAPS who advised I had to call Mooiplaas SAPS as the location shows them down the street from Express Mooiplaas, he advised to try the 10111 number and ask to be put through to Mooiplaaas police station, I then tried the 10111 number and they advised they are 10111 for the Cape Town area, I then googled mooiplaas SAPS number and made contact with them and advised them of Djamba that has had accident on the N2 down the street from Mooiplaas Express and require SAPS, Mooiplaas SAPS then advised I would need to contact Bluewaters SAPS as they cover the N2 and gave me their contact number, tried calling Bluewaters SAPS 3 times and each time the line would just ring for quite a while and no one would answer made contact with Djamba on whatsapp and advised that we have tried contacting SAPS and we are not getting any answer, and that we have tried multiple times, advised that I will leave the contact number with them should someone on the bus gain cell service they could try and contact them or to try the 112 number again - Zheograthia Sauls |
| 10 Jul 2026 - 03:38 - ADD ON ON OB ENTRY 10 Jul 2026 - 03:36- I called Artie from ER24 back and advised her that the caller has taken the patient privately, as they were advised to take the patient privately as there are no ambulances available - Zheograthia Sauls |
| 10 Jul 2026 - 03:36 - Received a call from Artie ER24 regarding a 38 year old patient in Masiphumelele (2779 Myeza Road) with chest pain and struggling to breathe, on scene contact 0794403185 Thabo, patient is on affinity health medical aid, REF 0034, I made contact on scene for a bit of more information, the caller advised the patient has chest pain for 3 days and is now struggling to breathe, I asked caller to please confirm the address, the caller advised they are already at the entrance of Masiphumelele taking the patient to false bay hospital as they were advised there are no ambulances available, I advised caller we just received the call from ER24 to assist, the caller asked where we are I advised we are based in the Fish Hoek area, the caller advised that it is okay they already at the entrance of Masiphumelele with the patient, I advised that if they are happy to continue taking the patient privately to hospital they may do so - Zheograthia Sauls |
| 09 Jul 2026 - 23:55 - Received a call from Meg 0824588401 member #11570, advising she had just received two missed calls right now from our number, advised we did not phone anyone and we have not received any phone calls from the number she is calling us from, she asked why would she receive miss calls maybe it is the admin department I advised it could be and will try and figure out - Zheograthia Sauls |
| 09 Jul 2026 - 08:16 - A2 booking in service @08:15 - Zoe Muller |
| 09 Jul 2026 - 08:02 - Mylifeline activation #10513 accidental activation - no medical emergency - Tried calling the device twice went to voice mail made contact via the cell number listed on the membership - Email was sent to Amy about the issue - Jarod Echardt |
| 09 Jul 2026 - 07:11 - A5 booking in service @07:11 - Zoe Muller |
| 08 Jul 2026 - 20:02 - Call again from below caller- called metro again who said they will arrive shortly called caller back and metro were arriving O/S - Joshua Snyman |
| 08 Jul 2026 - 19:31 - Sgt Martini from OV SAPS called 0837217873 for a declaration @ F137 Masemola Road. Called Metro Ref 2264 @ 18.00. Natural death from Cancer. Followed up with Metro and they have dispatched A47. - Michelle Thompson |
| 07 Jul 2026 - 22:45 - Received a call from 0820657425. She says she heard what sounded like a loud bang about 20 mins earlier and can now see what looks like indicator lights flashing. She is worried that a car might have gone off the road. She lives on Seascape road above Silvermine road. I told her that we have not had any reports about it. She said she didnt know who to call and wanted to know if we can send someone out to have a look. I informed her that as we have not had anything definite I cant just dispatch a vehicle. I informed her that as it is a busy road Im sure if it was an accident and there were injuries we would have been notified. She then said she will drive down and have a look but that will take another 20 mins and then if the person is injured they will have been waiting 40 mins for help! I then messaged Shanes Towing to ask if he had heard anything. He sent someone to look and said it was a car that had driven into a sluice on the side of the road. ADT and Towing were o/s and there are no injuries. - Michelle Thompson |
| 07 Jul 2026 - 18:35 - Received a call from 0832705789 regarding a minor having a psychotic episode, advised non members there will be a private bill and that we can not sedate and if the patient gets violent SAPS would need to get involved, caller asked if it would be better to get SAPS out first, advised it would be better (as I could hear minor in the background), caller said he would contact SAPS first - Zheograthia Sauls |
| 07 Jul 2026 - 13:52 - received call from 0760772041, said call on hold, phoned number back but just rang - Ronald Windell |
| 07 Jul 2026 - 10:45 - Received call from Elizabeth 0785815551 saying she called discovery asking for a ambulance, wants to know if we have been dispatched, told her i will call netcare to find out if they are mobile, spoke to netcare, they say they are 10 mins away from call, called caller back and told her they 10 min out - Ronald Windell |
| 07 Jul 2026 - 09:53 - Received call from 0835930194 saying her 18yr old daughter passed out, is breathing, Told her the rates and she accepted, before vehicle dispatched she called back saying daughter doing better and they will take her private transport to hosp - Ronald Windell |
| 07 Jul 2026 - 09:24 - Received a call from 0712690831 regarding an elderly male who can not walk or move and is not good, could not make out exactly what was wrong as caller keep stuttering and the line was really bad, she advised patient wants to see a private doctor advised we are a private ambulance service and have no doctors, I asked the caller if I could call her back as the line was bad and she just dropped the call, called back and advised again we are private ambulance service and asked if she would like a paramedic to come out and assess him she said well someone needs to come out and assess him, I asked her if they are members call just went silent and then she dropped the call, tried calling back multiple times phone number going straight to voicemail , advised LB of call - Zheograthia Sauls |
| 07 Jul 2026 - 08:46 - DZ informed about clip on A3 back door, informed by LB - Ronald Windell |
| 06 Jul 2026 - 20:12 - caller Megan #7837 0796273054 @44 Risi Road called saying she has burnt her hand i advised to put burn shield on it and take some pain meds as she did not wany anyone to come out but she will call back if it gets worse - Christopher Abrahams |
| 06 Jul 2026 - 17:51 - Mylife line activation #6850 accidental all in working order no medical emergency - Joshua Snyman |
| 06 Jul 2026 - 15:01 - 0826191709 for transfer from somerset hospital to blouberg- advised we are far away so will be a large bill- gave alternative numbers as well. - Joshua Snyman |
| 06 Jul 2026 - 13:16 - Received a call from Matthew 0828302720 He moved a big of wood for his fire and it dropped on his hand. He can move his fingers and it isnt too painful but it has come up in a blue bulge. He has ice on it. I advised that there isnt anything we can do. I suggested he rest it, elevate it and maybe put a compression bandage on it and if it gets worse or anything he should see his GP - Michelle Thompson |
| 06 Jul 2026 - 11:53 - A3 reports strong clutch smell- DZ and LB aware - Joshua Snyman |
| 06 Jul 2026 - 11:40 - Mylife line activation #8451accidental all in working order no medical emergency - Joshua Snyman |
| 06 Jul 2026 - 09:22 - A3 in service - Michelle Thompson |
| 06 Jul 2026 - 08:41 - 0712690831 for call at 76 Afrikander road- we were there yesterday and now they need ambi explained private bill can not accept and they want a social worker advised Simons town saps number - Joshua Snyman |
| 06 Jul 2026 - 08:17 - A4 in service - Michelle Thompson |
| 06 Jul 2026 - 08:15 - Rv2 in service - Michelle Thompson |
| 06 Jul 2026 - 07:24 - RV3 inservice - Joshua Snyman |
| 05 Jul 2026 - 13:21 - Mylife line activation #8336 accidental all in working order no medical emergency - Joshua Snyman |
| 05 Jul 2026 - 10:56 - 0832706048 for her daughter who was bite by a dog while breaking up a fight- 2 puncture wounds advised local GP or ER is best option they asked for closest ER gave FBH TMH and CMC - Joshua Snyman |
| 05 Jul 2026 - 10:20 - Mylife line activation #10791 accidental all in working order no medical emergency - Joshua Snyman |
| 05 Jul 2026 - 08:52 - A4 in service - Michelle Thompson |
| 05 Jul 2026 - 08:37 - A3 inservice - Joshua Snyman |
| 04 Jul 2026 - 23:08 - Received a call from Mem#6235 (Daniel) who was asking if we can come and insert a catheter as he thinks he need one. He reports he is unable to urinate since past 6, had 2 beers and now he feels pressure in his bladder and is unable to urinate - I advised caller that we are only able to come out and do an assessment and then advised from there but we wont be able to insert a catheter as it needs to be done in a sterile environment. Caller said he'll make contact with his GP, Dr. Kempe and call back if needed. - Zoe Muller |
| 04 Jul 2026 - 15:22 - Mylife line activation #11720 accidental all in working order no medical emergency - - Christopher Abrahams |
| 04 Jul 2026 - 09:29 - Mylife line activation #8595 accidental all in working order no medical emergency - Christopher Abrahams |
| 04 Jul 2026 - 08:23 - A5 Booking in service - Tyree Jacobs |
| 03 Jul 2026 - 17:38 - caller sharon 0833512880 called about an am has cut his hand 3/4 hours ago and is still bleeding shes unable to accept private billing i suggested to wrap it in a shirt or cloth and keep it elevated and will need to take him privately - Christopher Abrahams |
| 03 Jul 2026 - 09:43 - For entry made at 09:43 - ER24 REF#0188 - Jarod Echardt |
| 03 Jul 2026 - 09:43 - @08:36 A doctor called for a MBA at the conners Youngs Way and Tokai Main Rd in Tokai - Caller asked for the nearest ambu service advised that ER24 and asked for the number. Caller advised that the Pt. might have a fractured tib fib but is GCS15/15. Called advised about the called and was to log the call with ER24 so long and make contact with the doctor as well. Tried calling the doctor but no answer. Called ER24 back and they advised that a ALS ambu is about 5 minutes out - Jarod Echardt |
| 03 Jul 2026 - 09:31 - TOC-09:01 Claire called for someone who works for her that has been stabbed to the abdo but does not have documentation and is nervures about been taken t a hospital. With the first call was under the impression that the Pt. was on premieres 15 Vancouver Crescent Capri but found out the the Pt. is with her at work she was advised that we can come out but a private bill need to be accepted - Caller advised that they will taken him to FBH - Jarod Echardt |
| 03 Jul 2026 - 08:25 - A4 booking in service 08:24 - Jarod Echardt |
| 02 Jul 2026 - 20:27 - RV2 reports her throat is starting to itch and her tongue starting to swell, possible allergic reaction to something, she wants to complete her call 20:20 - Ronald Windell |
| 02 Jul 2026 - 14:25 - Received a call from mem#2606 who wanted to know if we are able to assist her with transport to CMC so that her wound can get attended to as she smashed her right thumb yesterday and went to the EC but was told if it starts bleeding again she should go back to the EC - I advised caller that we are an emergency service and do not transport unless medical supervision is required - I have provided caller with contact details for Care Transport and if she is unable to get there, I have also provided contact details for Wound Care. Caller was happy with advise provided - Zoe Muller |
| 02 Jul 2026 - 12:20 - Lifeline Activation : #5665 Julie Hare - Accidental Activation - no response required - Jarod Echardt |
| 02 Jul 2026 - 08:21 - RV2 booking in service @08:21 - Zoe Muller |
| 01 Jul 2026 - 12:13 - 11:51 a Lady called for a adult male stabbed to the left side of the head - Spoke to a few people about the address the last person that spoke gave Masemola Rd - Nontombi shop - Due to the language and the noise around the caller was difficult to understand each person that spoke on the phone Called O/V SAPS they advised ZO34/0617077462 is aware of the call - Zoe spoke to Lindi about the call and was advised to log the call with Metro and call back to get a update on the Pt. after a few minutes - Metro REF#1492 - Jarod Echardt |
| 01 Jul 2026 - 08:10 - A2 boking in service @08:10 - Zoe Muller |
| 30 Jun 2026 - 16:56 - Received a call from Gerard 0722477123 they are at Charlie's garage at the BP Noordhoek garage his friend/guest that is visiting has a nerve condition and has collapsed she is semi conscious ,but breathing, caller has asked if we have a vehicle in the Noordhoek area advised we are coming from our base in Fish Hoek he advised if we do not have a vehicle in the Noordhoek area it would be to late ,patient gained full consciousness and they walked the patient to her car and took her privately - Zheograthia Sauls |
| 30 Jun 2026 - 09:08 - Received a call from Waseemah 0642599082 non members , for her 56 year old mom who collapsed and eyes rolled back into her head, just collapsed out of nowhere advised mom had a heart attack in June 2020, patient is now awake breathing and talking advised of private billing, accepted, while busy dispatching caller called back, to cancel as mom is responsive and feeling better and will go to the clinic - Zheograthia Sauls |
| 30 Jun 2026 - 08:49 - A2 in service - Zheograthia Sauls |
| 29 Jun 2026 - 17:32 - Call from 0833399938 saying her husband fell and needs sutures, explained we cant do sutures but can take to hosp, she said she will take him. - Ronald Windell |
| 29 Jun 2026 - 16:51 - Call from 0762338797 for adult male who picked up a woman for lunch yesterday, took her home, woke up this morning and had been robbed of wallet, laptop ect, now thinks he mite of been drugged, explained private billing and what treatment we would do, he said he will go private transport - Ronald Windell |
| 29 Jun 2026 - 16:04 - Mem 8336 Accidental mylifeline activation, all in order - Ronald Windell |
| 29 Jun 2026 - 15:42 - Mem 244, accidental mylifeline activation - Ronald Windell |
| 29 Jun 2026 - 14:15 - Received a call from 0160200470 as I was about to answer the call, they dropped the call, called back 4 times and reached voicemail each time - Zheograthia Sauls |
| 29 Jun 2026 - 11:15 - @11:00am - 29/06/2026 - M. Will treated Mr. A. Adonis (Family of N. Adonis) @ CMR Office 106 Kommetjie Road, Fish Hoek - Pt requested his Blood pressure and HGT to be checked. HGT: 5.8 // BP: 140/100 - Pt had not eaten this morning, only drank 2 x cups of coffee - stressful morning as well. Advised to eat and take it easy for a bit, and if not feeling well later today, to have BP checked again or to call CMR for assistance. - Morgan Will |
| 29 Jun 2026 - 10:51 - mem 8595 Accidental mylifeline activation - Ronald Windell |
| 29 Jun 2026 - 08:57 - RV1 in service - Zheograthia Sauls |
| 29 Jun 2026 - 02:28 - Received a call from Zia at 4 Main Road, Misty Cliffs on 0662251230- she was cleaning her cat yesterday and she bit her on the wrist (+-20 hrs ago) - has a puncture wound - no active bleeding - was reading on google and was worried regarding infection - her wrist is a little warm and swollen - Advised for a bite wound this is completely normal - no seepage, pus or odor - Recommended to see her GP in the morn, he will assess and prescribe antibiotics as needed - Brice Lancaster |
| 28 Jun 2026 - 22:05 - Received a call from Lisa cowlin 0729739562 - her daughter 10yo was cleaning her hamster cage when the door fell on her head - Non members - wanting advice - No loss of consciousness, no nausea or vomiting, no blurry vision, no active bleeding - Just a lump forming with pain - Advised she can monitor her for those signs and call us back should any occur - 1 Blue fin in the lakes - She will monitor and call back as needed - Brice Lancaster |
| 28 Jun 2026 - 17:27 - 0877009957 #9568 called for AM who was taken to FBH for is appendix and has been given morphine at hospital but he is on a medical insurance- explained how the transfer between hospital work and they would need FBH to organsie it as well as a possible private bill due to being a transfer- she asked what is she paying for as she pays and never uses or gets anything from us. Advised it is not under an emergency as he is in a hospital - she ended the call - Joshua Snyman |
| 28 Jun 2026 - 17:19 - 0877009957 #9568 called for AM who was taken to FBH for is appendix and has been given morphine at hospital but he is on a medical insurance- explained how the transfer between hospital work and they would need FBH to organsie it as well as a possible private bill due to being a transfer- she asked what is she paying for as she pays and never uses or gets anything from us. Advised it is not under an emergency as he is in a hospital - she ended the call - Joshua Snyman |
| 28 Jun 2026 - 16:46 - Sister Tash from St James called to say that the O2 cylinder in in Healthcare and our crew can fetch it. She was most grateful for our assistance - Michelle Thompson |
| 28 Jun 2026 - 11:05 - Lifeline Activation : #11780- Accidental Activation - no response required - Joshua Snyman |
| 28 Jun 2026 - 08:48 - Lindi received call from sist Pat at St james retirement to borrow reg and O2 cylinder vehicle took down cylinder and reg - Joshua Snyman |
| 27 Jun 2026 - 20:52 - Received a call from 0721933490 - Her husband got out of the shower and was bleeding from the leg - The have bandaged it and want an ambi to take him to hosp - non members - Spoke to Pt himself - says bleeding is under control - Wants Ambi as they will be seen faster - advised this is not the case - all pt are triaged as per severity of condition - he will likely end up waiting to see a Dr regardless of method of transport - Will go privately - Brice Lancaster |
| 27 Jun 2026 - 15:37 - Netcare called for a primary call in Lotus River. Informed them that we are unable to assist - Michelle Thompson |
| 27 Jun 2026 - 14:53 - Below entry called back to confirm that it was a pocket dial. - Michelle Thompson |
| 27 Jun 2026 - 14:45 - Received a call from 0784717012. Sounded like a pocket dial as I could hear people having a conversation in the background. Non members. I tried calling back twice but it went to voicemail. - Michelle Thompson |
| 27 Jun 2026 - 13:24 - Received a call from Rosemary Bate to say that they need help. They are 3 woman alone and there is a baboon in the house. I gave them the number for Baboon monitoring - NCC and advised them to post on local WhatsApp groups asking for assistance - Michelle Thompson |
| 27 Jun 2026 - 12:24 - Lifeline Activation : #10894 - Accidental Activation - no response required - Joshua Snyman |
| 27 Jun 2026 - 08:47 - A2 in service - Michelle Thompson |
| 27 Jun 2026 - 08:42 - Rv2 in service @ 08.32 A2 in service @ 08.41 - Michelle Thompson |
| 27 Jun 2026 - 00:50 - @00:19 Received a call from 0817690927 - For a 16yo male who has been assaulted and has a hematoma to the back of his head behind the left ear, pt. is conscious and breathing - Spoke to Lindi whop then advised to ask caller to bring Pt. down to OV SAPS given the location of the scene - Whilst on the call with caller who was trying to arranger transport for Pt. the call dropped and I tried calling back multiple times - call logged with Metro ref#0035 - @00:43 got through to caller who then advised pt. has been transported privately to FBH - SAPS and Metro has been stood down - Zoe Muller |
| 26 Jun 2026 - 20:46 - @20:20 Received a call from Netcare911 (Kenneth) - for a call in Coniston Park in Steenberg area - Advised caller we do not have any vehicles in or around the area therefor we are un able to assist - caller understood - Zoe Muller |
| 26 Jun 2026 - 14:21 - Lifeline Activation : #7767 Leoni Golding - Accidental Activation - no response required - Brice Lancaster |
| 24 Jun 2026 - 17:51 - Lifeline Activation : #11680 Marjorie Bijsters - Accidental Activation - no response required - Zoe Muller |
| 24 Jun 2026 - 12:27 - Received a call from 0769527726 who was enquiring about a quote for a transfer from GSH to Booth Memorial Hospital @18:00 24-06-2026 - I advised caller of the quote (given by B) and explained that we are based in Fish Hoek and it is our IHT rate - Caller was unable to accepted and will try another service - Zoe Muller |
| 24 Jun 2026 - 10:03 - Received a WhatsApp missed call from 0671910269 - Called caller back and she advised that every time she tries calling someone her phone dials a random contact - caller confirmed no medical emergency - Zoe Muller |
| 24 Jun 2026 - 09:05 - RV2 booking in service @09:05 - Zoe Muller |
| 24 Jun 2026 - 08:44 - A3 booking in service @08:43 - Zoe Muller |
| 23 Jun 2026 - 21:36 - MyLifeLine activation from mem 6020, feels like everything spinning, she is unable to open house, she will get hold of her son in Noordhoek to open up and call us back - Ronald Windell |
| 23 Jun 2026 - 16:41 - Lifeline Activation : #10262 Alan Collingridge - Accidental Activation - no response required - Jarod Echardt |
| 23 Jun 2026 - 16:37 - Received a call from Metro (Mr. Broekman) for an MVA x1 care and 2 trucks @Steenberg road and M3 - Linid asked if they have made contact with ER24, I asked caller if he had tried contacting ER24 as they are much closer - caller advised he will try them - Zoe Muller |
| 23 Jun 2026 - 16:21 - @16:09 0210014312 A sister from Evergreen Noordhoek called wanting to know if we can reinsert a nasogastric tube that is been used for drainage as there will be no sisters on duty. Spoke to Lindi about the call and then spoke to Taryn and was to advise the sister that we are unable to reinsert the tube as it will need to be a sterile environment so it would be hospital transport. The sister advised that she will inform the carer. - Jarod Echardt |
| 23 Jun 2026 - 16:07 - Received a call from 0719810653 for his father who had been put on new BP - Pt. has done a BP reading which turns out to be higher than normal and is feeling light headed and would like to be assessed - I advised caller of private billing who then advised me to speak to the Pt. himself (his father) - Advised Pt. of private billing and his reply was "ugh, I'll rather die" then hung up. - Zoe Muller |
| 23 Jun 2026 - 10:16 - TOC:10:11 Tutu from Netcare called asked if we can assist with a call @11A Sillery Ave Unit 5 Sillery estate Constantia for a 80 yr old female with general body pains and advised them not we have no vehicles near that area. - Jarod Echardt |
| 23 Jun 2026 - 09:20 - @09:16 Tutu from Netcare called and asked if we could assist with a call in Lotus River and advised them not we have no vehicles near that area. - Jarod Echardt |
| 22 Jun 2026 - 19:19 - Received a call from 0824524164 wanting to confirm that this is the number to call for emergency response. Non member. I explained about the membership and that there is a fee for non members. - Michelle Thompson |
| 22 Jun 2026 - 08:24 - A3 in service - Zheograthia Sauls |
| 22 Jun 2026 - 03:07 - 0870980453 Sist Vumo called from stepping stones to find out about a Pt that absconded at TMH advised our crews left once pt absconded - Joshua Snyman |
| 21 Jun 2026 - 19:01 - Mylife line Jean Swartz #4113 accidental - was putting it on charge - Michelle Thompson |
| 21 Jun 2026 - 18:55 - Received a call from Mary Anne Windvogel @15h42 0604724189 regarding her brother who is 33 years old, vomiting since this morning, unable to walk, has had back pain since Thursday, advised of private billing, unable to accept, logged call with metro REF#1492 - Zheograthia Sauls |
| 21 Jun 2026 - 13:53 - Received a call from 0848973341 inquiring of which hospital they could go to for a busted lip requiring stitches I advised False Bay is the nearest hospital ,he asked about TMH or CMC I advised yes if the patients on a medical aid, non members advised we are happy to send out to do an assessment but crews can not do stitches and there will be a private bill advised of of fees he advised he is happy to take the patient privately - Zheograthia Sauls |
| 21 Jun 2026 - 13:50 - Received call from netcare asking if we can assist in hout Bay, told them we dont have a vehicle that side at moment - Ronald Windell |
| 21 Jun 2026 - 11:46 - Received a call from Mrs Shuttleworth 0834852964 regarding her friend Bridget M A Holden #7517 who we went out to last night 20260620/15 as she received a call from Michelle wanting to know if she possibly has keys for Mrs Holden residence as they had a call but had no way to get to the patient, Mrs Shuttleworth called back this morning wanting some information as she and another friend are the patients only "next of kins" as she has no family in the country, advised due to the popi act we are not allowed to give information out she advised she understood just wanted to know if she was taken to hospital and which hospital, advised yes she was and she was taken to FBH - Zheograthia Sauls |
| 21 Jun 2026 - 11:34 - Received a call from Genevieve 0798344798 #6848 inquiring if we come out to the cavendish square , they have a patient with them, advised we do not it is out of area gave ER24 number they will call ER24 - Zheograthia Sauls |
| 21 Jun 2026 - 10:22 - Lifeline Activation : #10513 Margaret Reid- Activation due to testing- confirmed no emergency no response required - Zheograthia Sauls |
| 21 Jun 2026 - 04:59 - Mylife line #2547 accidental all in working order - Tyree Jacobs |
| 20 Jun 2026 - 22:03 - Called 0828947467 back to check on Pt below - Pt answered - Speaking in full sentences, says h is all good - doe not require response - Brice Lancaster |
| 20 Jun 2026 - 21:17 - Received a call from 0828947467 - Her husband 72AMhas a chest infection - seen the Dr and is on antibiotics for seven days - She is worried because his SATS drops to low 90s then rises again - Asked how is is feeling and she says he is currently sleeping - He went to Golf yesterday and hasn't been doing well since - Advised we are happy to send for assessment but it would probably be a good idea to wake him up, check on how he is feeling and have a chat about either going to the Hosp, seeing a GP for stronger Antibiotics, or calling CMR to come out for assessment as we don't want to ambush the gentleman - She says she will do so - Advised we are just a phone call away if needed - Brice Lancaster |
| 20 Jun 2026 - 16:49 - Mylife line #9812 accidental all in working order - Joshua Snyman |
| 20 Jun 2026 - 12:28 - 0829352782 AM psychotic thinks he needs to go to Valkenburg advised process of FBH fist they said they can do it private then - Joshua Snyman |
| 20 Jun 2026 - 09:33 - Patricia Mather #9339 called. She has just been up the mountain and had a fall. Has an abrasion on her shin area. Wanted advise on how to clean it and if she must leave it open or cover it. We have no vehicles available or medics at base. I advised her to clean it with diluted dettol and cover it with a trauma pad and bandage. I also suggested that she go to the pharmacy as they have nursing sisters on duty who can help, otherwise the pharmacist can advise on dressings. She is going to send a pic of the wound and the dressing she has on WhatsApp so I can advise further - Michelle Thompson |
| 20 Jun 2026 - 03:10 - We heard a loud pop whilst crew were leaving - crew were leaving on a call this morning and we heard a loud pop - It seems one of the white piping containing wires has popped out and off the wall - We noticed the Motors seems to be struggling a bit as well but the gate is still working - DZ LB and TT informed - Brice Lancaster |
| 19 Jun 2026 - 23:37 - Sister Martin from 31 on 3rd called - 0628120283. They have a 97yrs female with pneumonia Has had 48hrs of meds. SATS are very low. The resident does not want to go into hospital despite Medicross advising her. She wanted to know if we can supply them with O2 for her for the weekend. Checked with TT who said that we cant help and she rather needs to be admitted. - CMR GO |
| 19 Jun 2026 - 21:41 - Received a call from 31 st on 1st crescent - They thought their Mom was taken to CMC but when calling they had no record of her - 20260619/10 - first call came through to Brice and I incorrectly informed her she was taken to TMH - She called back to confirm and Danni spoke to her - Checked with A1 crew and confirmed she was taken through to KH - Brice Lancaster |
| 19 Jun 2026 - 19:10 - Sister Martin from 31 on 3rd called - 0628120283. They have a 97yrs female with pneumonia Has had 48hrs of meds. SATS are very low. The resident does not want to go into hospital despite Medicross advising her. She wanted to know if we can supply them with O2 for her for the weekend. Checked with TT who said that we cant help and she rather needs to be admitted. - Danielle Upton V D Merwe |
| 19 Jun 2026 - 15:28 - Sister Martin from 31 on 3rd called - 0628120283. They have a 97yrs female with pneumonia Has had 48hrs of meds. SATS are very low. The resident does not want to go into hospital despite Medicross advising her. She wanted to know if we can supply them with O2 for her for the weekend. Checked with TT who said that we cant help and she rather needs to be admitted. - Michelle Thompson |
| 19 Jun 2026 - 14:30 - Received a call from Lyn Collins 0608339931 - 6 9th Avenue, Fish Hoek. Her 31 yr old daughter is wanting to commit suicide. She took pills and tried to gas herself. She does not want to go to hospital. I explained our situation to her and said that SAPS are the only ones who can force her to go unless she is unresponsive. I suggested to the mom that she try and reason with her and convince her to go in voluntarily. I explained where FBH is as she is from overseas. I also assured the mom that she can call back if her daughter agrees to let us take her or if her health declines and we are needed. She will call us back if needed. Non members but she accepted private billing. Her daughter suffers from Bi-polar and has been non compliant lately. - Michelle Thompson |
| 19 Jun 2026 - 13:23 - 0765425303 for same call below - Joshua Snyman |
| 19 Jun 2026 - 13:11 - 0734444422 AM collapsed heath field advised on closer services - Joshua Snyman |
| 19 Jun 2026 - 12:59 - 0729323050 initially called for both her parents feeling unwell but they not home and wil call once home- called once home feeling better - Joshua Snyman |
| 19 Jun 2026 - 09:27 - Received a call from Lianne 0721521251 #10071. She takes BP meds and discovered this morning that she took todays dose last night. Is now feeling a little light headed. She wanted to know if its an emergency and what must she watch out for. I told her that as its now been over 12 hours and she has been ok, she should be fine. If she is concerned then she can go to a pharmacy and have her BP checked. I advised her to not stand up too quickly and not do anything too vigorous. - Michelle Thompson |
| 19 Jun 2026 - 08:38 - A1 inservice - Joshua Snyman |
| 19 Jun 2026 - 08:21 - Rv1 in service - Michelle Thompson |
| 19 Jun 2026 - 08:11 - 11 Ranger road 0827733091 talking/singing to herself 36yo Female incoherent been institutional twice not acknowledging anyone SAPS have been and left and said they can not do anything without ambi advised we can not force someone - Joshua Snyman |
| 19 Jun 2026 - 07:47 - A2 in-services - Joshua Snyman |
| 19 Jun 2026 - 01:29 - Got a Call From Mr Mills asking who duty ops manager is and letting us know that he will not be in in the morning But will let T.T know - Tyree Jacobs |
| 19 Jun 2026 - 01:26 - Got a call from 0836807287 she has someone that is currently at FBH wanting to go back to her place the we as CMR should come out asses and then take him to vic as he has been waiting to long at FBH i advised that wed have to take him back to FBH as we cannot bypass hospitals caller advised that someone might be seeing him soon at FBH - Tyree Jacobs |
| 18 Jun 2026 - 19:50 - Received a call from 0824707520 who wanted assistance, as he went came from surgery yester and now is dressing on the wound is peeling off and would like fort us to come out - I advised after consulting with that it is not an emergency and it would be best for him to see a GP or go to the EC just incase any other assessments need to be done - Caller understood - Zoe Muller |
| 18 Jun 2026 - 19:18 - Got a Call from 0729258414 asking if were able to handle an involuntary submission of someone who is mentally ill in advised that he has to go to saps as we cannot force anyone to go with us - Tyree Jacobs |
| 18 Jun 2026 - 17:39 - Mylife line #9480 accidental all in working order - Christopher Abrahams |
| 18 Jun 2026 - 13:55 - Tutu from Netcare REF5377 called for a call in grassy park i advised according - Christopher Abrahams |
| 18 Jun 2026 - 10:40 - Update regarding below call - 32 Bethel Road, Clovelly - not Bertha Road - non members - Brice Lancaster |
| 18 Jun 2026 - 10:33 - Received a call from Kaylin 0785698238 - She reports someone Oding on Benzos at 32 Bertha Road in Clovelly - Not OS with PT, provided OS contact David, 0827716559 and Yamake, 0832642272 - Made contact OS with David, Yamacke did not answer - He is unaware of any medical emergency, went to check on son and heard them speak - He says he is fine and doesn't require assistance - Asked further Qs, Kaylin is an ex GF - She was receiving 2nd hand info via another one of their friends, which appeared to be incorrect - No Dispatch required - Advised we are avail 24/7 should they need us - Brice Lancaster |
| 18 Jun 2026 - 09:23 - A gentleman came to CMR BASE 106 Kommetjie to complain that one of our crew have parked across his driveway - Black Suziki, turned out to be Lukes - He is on call 20260618/4 - RV2 heading to uplift Lukes Keys and return to move his vehicle - DZ Aware - Brice Lancaster |
| 18 Jun 2026 - 08:27 - RV2 in service - Lindi Bredenhann |
| 18 Jun 2026 - 02:14 - Received a call from Ayanda wanting to know if we can transport a Pt from Transnet near CT harbour. I advised her that we are too far away unfortunately. - Michelle Thompson |
| 18 Jun 2026 - 00:04 - @00:00A1 was flagged for an MVA @Hill Wood Road, Bishops Court - A1 reported Metro 11, LC1 and other services o/s - services o/s reported x1am/p1/r being assisted and assessed by Metro 11 & LC1 - Our assistance was not required - crew returning to base - Zoe Muller |
| 17 Jun 2026 - 16:55 - Was added into s group call with 3 other numbers - 0837964965, 0829301119, 0612562727 and 0794385929 - no answer after being added - no answer on most numbers when called - Got in touch with 0829301119, no emergency response required - Brice Lancaster |
| 17 Jun 2026 - 11:12 - Received a call from Josh (Brother of Pt 20260617/05) - He was requesting dispatch for his Mother - Grieving over loss, really struggling to hold it together - Advised we can send someone to assess, calm and reassure but any medications will require hospitalization - DZ made aware and recommended Fi - Before sending crew called Josh back - He said no response required, Mother is being cared for - Advised to call us back for any assistance - Brice Lancaster |
| 17 Jun 2026 - 09:02 - A1 in service
- Lindi Bredenhann |
| 16 Jun 2026 - 15:05 - TOC:14:53 0837821973 Called for her 70yr old mother who had a dizzy spell and went to lay down and is known with slight Hypotension not on medication for it . Pt. did eat food that was made three days. Asked the caller are they members she advise not anymore. Advised of private billing then she said that they will call back after she has spoken to her mom and dad. 32 Mountain Rise Rd Scarborough - Inactive member#8017 - Jarod Echardt |
| 16 Jun 2026 - 13:46 - TOC:13:08 0633992531 called for her father in-law. 70yr old male having discomfort in the abdo area due to pain and the Pt. is known with CA. Caller is unsure if the catherter is block or semi blocked but there is a bit of urine coming out. She did phone a nursing company who advised her that they dont operate of 12pm. She then asked what is CMR costs, Advised that it rangers from R3150 to R7560 depending on treatment done on scene and in possible transport. She advised that they wont be able to afforded that. Gave the caller Fish Hoek home nursing and Chariot Health numbers and logged the call with metro for them. Metro was called @13:24 REF#0920 - Jarod Echardt |
| 16 Jun 2026 - 10:17 - Lifeline Activation : #8139 Bettie Van Reenen - Accidental Activation - no response required - Zoe Muller |
| 16 Jun 2026 - 08:45 - Lifeline Activation : #10892 Lee Le Roux - Accidental Activation - no response required - Mrs. Le Roux confirmed that she is in Hermanus as that where the is showing. - Jarod Echardt |
| 16 Jun 2026 - 06:55 - On call 20260615/21 a blue CMR blanket, was left with the patients mom, unable to retrieve it due to the mom crying - Zheograthia Sauls |
| 15 Jun 2026 - 21:00 - Received a call from 0783762162 regarding her dad that had a stroke 2 weeks ago and is now at home, and seems to have deteriorated this evening and believes he aspirated, his fingers and his tongue are turning blue, she has contacted his GP but no response, would like an ambulance advised she stays in the grassy park area, I advised we are based in Fish Hoek she apologised and asked who she could call, I advised her she could try ER24 - Zheograthia Sauls |
| 15 Jun 2026 - 14:20 - Received a call from 0712682686 - who though he was contacting a Dr. Haley Johnson regarding his medical certificate or something along that line - Caller is located in the northern province but has confirmed there is no medical emergency - Zoe Muller |
| 15 Jun 2026 - 11:43 - Received a call from Mr Fairly mem#2985 - for his friend who think he might of had a CVA - spoke to callers wife who advised pt. is very tired and did not proceed with the rest of the symptoms but said they will call us back and then hung up - Zoe Muller |
| 14 Jun 2026 - 18:48 - Received a call from Sha Cawood 0844631957 advising that she stays on the mountain (21 Carmichael road) and can see a flashing light on the Clovelly mountain, unsure who to call or what to do, called Fish Hoek fire, to find out if they received the call confirmed they did not, they will log it with their fire control and send a vehicle out to investigate - Zheograthia Sauls |
| 14 Jun 2026 - 02:14 - 24yrs. Received a call from Amy #2364 0606961911 saying she thinks she is having a panic attack. Symptoms of pounding heart, palpitations for over a month. Only happens occasionally. Comes on suddenly. After the symptoms stop she trembles. Normally happens at night and she cant sleep. Always suffered from insomnia. Took melatonin for a while. Went to the Dr and was given Urbanol which did help. Chatted to her for 16 mins and she then said she was feeling a bit better. I suggested she go to the GP for a full medical cos she said a few months ago they did pick up a few abnormalities on her blood tests. I assured her that she is welcome to call us again if the symptoms persist or get worse. - Michelle Thompson |
| 13 Jun 2026 - 19:45 - Received a call from Matthew for his neighbours dad who has collapsed at 8 Tobago Way, Capri. I asked if the gentleman was awake and he said he would into the house and find out. The neighbour then spoke to me and said his dad has come around now. I then advised of private billing. He asked why he cant get a public ambulance to FBH. I advised that he can call them. Gave him the number. I then received a WhatsApp call from Tarryn 0727780101 asking for an ambulance for the same address. I told her he had spoken to me and wanted a public ambulance - Michelle Thompson |
| 13 Jun 2026 - 18:51 - Received a call from 0828537575 advising she checked her oxygen levels, and it is dropping, she has had bronchitis for 10 days and saw the Dr 3 days ago, he gave her medication and her antibiotics are finished, she advised she knows it gets dangerous with oxygen dropping, non members advised of private billing, and she opted to have her husband drive her to FBH, advised we could send a vehicle she opted to have her husband drive her - Zheograthia Sauls |
| 13 Jun 2026 - 15:21 - Received a call from 0833432495 regarding his sick mom in Northern Cape, advised we are based in Western Cape Fish Hoek, he said "oh okay" and dropped the call - Zheograthia Sauls |
| 13 Jun 2026 - 10:40 - Received a call from 0217865550 regarding how our memberships work, the rates for the non members and members, advised there are different rates can not advised an exact amount upfront, advised non members call out fees range from R3150 up to R7560, she asked about members I advised that members pay a standard fee every month for their membership therefore no extra charges unless you do not have the ambulance add on - Zheograthia Sauls |
| 13 Jun 2026 - 08:41 - A1 in service - Zheograthia Sauls |
| 13 Jun 2026 - 08:31 - A3 in service - Zheograthia Sauls |
| 13 Jun 2026 - 08:18 - RV2 and A2 in service - Zheograthia Sauls |
| 12 Jun 2026 - 23:02 - caller 0835005279 #9898 called saying she got her finger stuck in a door this morning and now it has blood blister under the nail i advised her to take a pain pill and call back if anything changes she is able to move her thumb but she is still in pain - Christopher Abrahams |
| 12 Jun 2026 - 21:23 - caller Engred 0835562966 from 8 Lindeshof Rd Constantia called for n AM active chest pain 10/10 stumbling around and not making any sense i advised there are closer services i handed the call over to ER24 where they said there are no ambulances available as they are all on transfers called the caller back and suggested to call Discovery medical aid as pt is on Discovery - Christopher Abrahams |
| 12 Jun 2026 - 18:06 - Received a call from 0736990195. When I answered I could hear talking in the background. When I said my "speech" they put down. I tried calling back twice but it rang and then was sent to voicemail. Non members - Michelle Thompson |
| 12 Jun 2026 - 15:25 - Declined a call in Lotus River from WebDispatch - Michelle Thompson |
| 12 Jun 2026 - 14:49 - Received a call from OV SAPS for a declaration in Masi. The family called Metro around 11am Ref:1611 as the Pt was SOB. They have been calling to follow up since then and kept being told that the ambulance was on the way. As he was speaking to me about the declaration a Metro ambulance arrived. - Michelle Thompson |
| 12 Jun 2026 - 13:28 - 0832816777 accidental dial - Joshua Snyman |
| 12 Jun 2026 - 13:21 - 0834005715 missed call called back and she said she did not call us and we keep calling her back and it is annoying and that it is the AI on her phone cauing this - Joshua Snyman |
| 12 Jun 2026 - 12:16 - Received a missed call from 0722173038. It rang once. Tried calling back numerous times but it didnt connect - Michelle Thompson |
| 12 Jun 2026 - 11:05 - 0722173038 call diverted as was busy in control- RV2 did not have phone with him called back multiple times but no answer - Joshua Snyman |
| 12 Jun 2026 - 08:46 - A1 in service - Michelle Thompson |
| 12 Jun 2026 - 08:33 - A3 in service - Michelle Thompson |
| 12 Jun 2026 - 07:11 - A5 in service - Michelle Thompson |
| 12 Jun 2026 - 06:18 - rv5 reports lights out bottom of glen cairn expressway - Ref 1003183066 reported to COCT - SAPS ST also informed - Brice Lancaster |
| 11 Jun 2026 - 18:33 - Declined a request from Mobi-Dispatch for Surry Estate - Michelle Thompson |
| 11 Jun 2026 - 18:29 - Received a call from Bonolo for a call at Somerset Lifestyle Village in Somerset West. I advised that we are too far away. - Michelle Thompson |
| 11 Jun 2026 - 12:02 - Litisha(Netcare) called for WCA call in westlake no ambis avail - Joshua Snyman |
| 11 Jun 2026 - 09:23 - RV2 inservice - Joshua Snyman |
| 11 Jun 2026 - 08:52 - Received a call from Abby - Towing. MVA 2 trucks collided in the Cape to Cuba parking area and the one driver is now complaining of back pain. Is out of the vehicle and walking around. Spoke to DZ and he said we must call Metro. W do not currently have any ambulances available. - Michelle Thompson |
| 11 Jun 2026 - 07:28 - A5 Inservice - Joshua Snyman |
| 10 Jun 2026 - 19:47 - Greg Craig took x1 Glucagon and will do paperwork tomorrow with Morgan(according to Taryn). - Princess Khumalo |
| 10 Jun 2026 - 19:13 - Tony 0835117364 @18:54 called reporting his wife has severe abdominal pain with no nausea nor diarrhea. I advised we have no vehicles available.
Called him back when we had a paramedic available , the pt husband said he is not going to stop he is already at the top of the mountain already he wont wait for us he will continue. - Princess Khumalo |
| 10 Jun 2026 - 18:06 - caller Jeremy Jeremy called about a Minor male fell of the kitchen counter and hit his head Jeremy is away and gave me his wifes number 0829274115 as he is away i spoke to her and advised to look out for any signs of a concussion and she will call back if anything does change they are more than happy to accept private billing - Christopher Abrahams |
| 10 Jun 2026 - 17:42 - Chris De Meyer tweaked his back on call 20260610/14 - Spoke to TT - refused Dr or hosp visit - will take anti-inflammatories at home - Brice Lancaster |
| 10 Jun 2026 - 12:39 - Member #10309 seity off his lifeline b y mistake all in working order - Christopher Abrahams |
| 10 Jun 2026 - 04:09 - Received a call from Lauren 0835757295 (Adult Female) who has overdosed slightly on cocaine. She is due to go into rehab tomorrow. She could not accept private billing and she will get her mother to take her through to Constantiaberg now for an assessment, as she say she just needs some Ativan to calm down. - Paula Leisegang |
| 09 Jun 2026 - 20:09 - Received a call from Ayanda @26553 Mbula Street, Strand for his mom who has been ill for a week and has not seen a doctor yet - presenting with general weakness, no appetite and not speaking - caller was advised of private billing and was unable to accept - logged call with Metro REF#2622 - Zoe Muller |
| 08 Jun 2026 - 19:04 - Lifeline Activation : #8595 Yvonne Ridley - Accidental Activation - no response required - CMR GO |
| 08 Jun 2026 - 18:31 - Lifeline Activation : #8595 Yvonne Ridley - Accidental Activation - no response required - Jarod Echardt |
| 08 Jun 2026 - 17:57 - Received a call from Ariella (0871146073) - For her mother-in-law who has been having a cough for the past 2 days and is having difficulty breathing as per caller, caller accepted private bill - Called Leroy who was o/s for an update, Leroy advised that he just enquired about an ambulance in case of an emergency and did not require assistance now. Caller will call back if any assistance is needed. Tried calling Arielle to update on Pt. condition and the outcome of the call but went to voicemail. Will try again. - Zoe Muller |
| 08 Jun 2026 - 14:58 - @14:21 KH EC called for a transfer back to 25 Grove Ave, Claremont for a 53 yr old female that ?O/D on her antidepressant tablets - Well advising the sister about calling the medical she started to get frustrated - Then asked for a NOK to talk about private billing was told the Pt. does not have a NOK - The sister then said that she will try another service. - Jarod Echardt |
| 08 Jun 2026 - 14:52 - Received a call from ADT again who wanted the ref for Metro - Zoe Muller |
| 08 Jun 2026 - 14:40 - Received a call from ADT (Brandon - 0871063283) @48 Beach Road, Muizenberg for a 80yo female c/o pain to the legs and is unable to walk - caller advised Law enforcement is o/s (0723087214) - non clients of us and ADT - call logged with Metro REF#2138 - Zoe Muller |
| 08 Jun 2026 - 13:38 - Received a call from 0828962148 - for his wife who had eaten a steak and now is experiencing an allergic reaction - swollen tongue and painful jaw - caller has given her an allergex and when asking if the allergex is working Pt. advised caller she is feeling a bit better but will all again if anything changes. - Zoe Muller |
| 08 Jun 2026 - 12:02 - Lifeline Activation :@ 17:17 pm #3657 Michael Rice - Accidental Activation - no response required - Jarod Echardt |
| 08 Jun 2026 - 09:58 - Received a call from mem#828 as her MyLifeLine device is displaying the normal light colour. the light is red and she says its normally blue. Caller tried testing but we received nothing - checked device info and the device battery appears to be on 1%. I advised caller to put it back on charge and then if the same issue persist she should call our admin office. Caller understood - Zoe Muller |
| 08 Jun 2026 - 09:55 - @09:13 Received a call from Aleem @4 Galaxy Close, Ocean View (0682317869). Who wanted us to log a call with Metro for an Adult female who was diagnosed with the flu and has completed her antibiotics but symptoms seem to be getting worse with a high fever, vomiting and feeling weak. Call logged with Metro Ref#1253 - Zoe Muller |
| 08 Jun 2026 - 08:25 - RV3 booking in service @08:25 - Zoe Muller |
| 07 Jun 2026 - 19:14 - Received call from 0736744403 saying he at the astron garage and there is a man there that needs help, i asked what was wrong and he said the man has a list of medical problems, he asked if we could come out, i ssid we can but there will be a private bill, he said he has a car and would take him, told him to go to False Bay Hosp - Ronald Windell |
| 07 Jun 2026 - 17:38 - Lifeline Activation :@ 17:17 pm #4661 Melody Zimmerman- Accidental Activation - Made contact via device - no response required - Call taken by Jarod. - Princess Khumalo |
| 06 Jun 2026 - 23:12 - Tested Phones and all seems to be working again - Brice Lancaster |
| 06 Jun 2026 - 22:58 - Landline phones would not receive or make calls - restarted the phones but no luck - Receiving line was taken off divert so calls can be received on Cell if 0827824444 called - TT and DZ are aware - When calling Euphoria they say there is a known maintenance issue call taker did not want to provide too much details - He said he will call back on 0832892595 in 5 to 10 mins as he needs to confirm something with someone - Could not provide a reference - Spoke to Dejuan - Brice Lancaster |
| 06 Jun 2026 - 21:25 - MyLifeLine Activation from mem 8595, Yvonne Ridley - all in order - Brice Lancaster |
| 06 Jun 2026 - 17:47 - 26-0250053-E-01
EA to pay SP
Client: BONITAS MEDICAL SCHEME - STANDARD SELECT
Requested: 06 Jun 2026, 17:20
Incident: Longbeach Village, Bordeaux Road, Sunnydale, Cape Town, South Africa
(Landmark: Longbeach Village)
Lat: -34.1241 Lng: 18.3875
Destination: (destination not set)
Lat: Lng: We received this call from mobi dispatch, made contact on scene Mrs Moodley 0844490210, but her husband answered and he was already upset as they have logged this with E/A 40 mins ago , we asked for the correct address because initially it said Sunnydale Cape town and when I spoke to Lance Adams at E/A he said we have to call for directions Mr Moodley spelled the road name and we could not find it in sunnydale, we then asked him for a pin location on whatsapp which he did once we got it we realised the call is based Sunningdale in Table View, we called E/A back regarding the call and told them we are unable to accept due to us being based in Fish Hoek and it was a diabetic emergency, we also spoke to Mr Moodley and told him we are handing the call back as it is out of area as they put the incorrect address down which Mr Moodley got upset and swore at us, I advised E/A to make contact with the patient and her husband as they are quite upset and they advised they would do so, once the call was done they updated the call address to longbeach village which was also the incorrect address, and then closed the call on our side - Zheograthia Sauls |
| 06 Jun 2026 - 17:02 - MyLifeLine Activation from mem 7185, all in order - Ronald Windell |
| 06 Jun 2026 - 16:29 - Mylife line activation from mem 11198, all in order - Ronald Windell |
| 06 Jun 2026 - 15:06 - Received a call from Michael 0829404138 #10126 , inquiring some advice as his daughter(4) has been by the doctors this morning diagnosed with scarlet fever, and since 10h30 her temperature has been going up from 38.5 38.9 39.9 , RV2 Max was in the control room and Ronnie said to give her the phone to give a bit better advice, as we were unaware of scarlet fever, RV2 Max gave some advice in a professional manner to cool patient down and to give her, the medication the doctor prescribed, and advised to call back if needed - Zheograthia Sauls |
| 06 Jun 2026 - 11:24 - RV2 in service - Zheograthia Sauls |
| 06 Jun 2026 - 02:27 - Called SAPS again asking them to send a vehicle. They said they are busy with a complaint on ST road but will send them there when they are done - Michelle Thompson |
| 06 Jun 2026 - 02:27 - Below incident is on Ou Kaapse near the Silvermine entrance - Michelle Thompson |
| 06 Jun 2026 - 02:08 - A1 and RV2 came across a bakkie parked on the the side of the road with a lot of trail marks on the ground.A1 made u turn to check what is happening and RV2 parked behind the construction bakkie.
RV2 reports Towing o/s. Traffic contacted reference number 1003172711. Traffic will be sending a vehicle shortly.
RV2 states no injuries, the gentlemen o/s unable to stand due to intoxication and has been falling walking barefoot. - Princess Khumalo |
| 05 Jun 2026 - 16:15 - Received call from mem 11223 saying we were there last nite after they queried a TIA, dr said cmr should take her to hosp for a scan, on scene medic said was not necessary, now there was slight tingling, i said we can send rv out to check vitals but she should see a Doctor, he said he will call his gp and see what they say - Ronald Windell |
| 05 Jun 2026 - 15:51 - ADD ON BELOW OB #4701 - Zheograthia Sauls |
| 05 Jun 2026 - 15:50 - Received a call from Mrs Henstock 0825785370 inquiring if we are operating I advised the admin department is closed for the weekend and will open Monday morning but emergency side we are operating she advised someone had told we are not operating - Zheograthia Sauls |
| 05 Jun 2026 - 13:21 - Lifeline Activation : #10934 Gillian Alexander - Accidental Activation - Made contact via device - no response required - Call taken by Ronnie. - Zheograthia Sauls |
| 05 Jun 2026 - 10:15 - A1 in service - Zheograthia Sauls |
| 05 Jun 2026 - 09:15 - A3 in service - Zheograthia Sauls |
| 05 Jun 2026 - 08:29 - A2 in service @08h17 - Zheograthia Sauls |
| 04 Jun 2026 - 13:49 - Patricia from ER24 called, regarding a 73yr Old Female with rectal pain following Robotic Rectal Surgery, in Lakeside, I advised we could assist, but being based in Fish Hoek it would take approx. 30minutes to scene. She advised she would call onscene and find out the urgency, if urgent, she would source a closer service. She did not call back, so assume she required a service closer to the scene. - Paula Leisegang |
| 04 Jun 2026 - 12:49 - Received a call from Berdine #11655. Her 5 yr old has a fever and sore throat. She isnt eating or drinking. Vomited after sucking a lozenger. Mom asked for advise as she is going away for the weekend and leaving her husband alone with the children. I advised that she should take her daughter to the GP as children can decompensate very quickly - Michelle Thompson |
| 04 Jun 2026 - 09:53 - A1 in service - Michelle Thompson |
| 04 Jun 2026 - 09:17 - A3 in service - deep clean complete - Michelle Thompson |
| 04 Jun 2026 - 07:00 - A4 in service - Michelle Thompson |
| 03 Jun 2026 - 21:13 - Jimmy, 0317012035, called regarding Rosemary Bates - He Called FBH and they seem to not know where Rosemary Bates is - Advised CMR last interaction was transporting her to FBH - We did not transport her home so she should be at FBH - Made contact with FBH Casualty - she is in there, the sister made contact with Jimmy and let him know she is there - Brice Lancaster |
| 03 Jun 2026 - 16:29 - Mrs Bates approached A1 while they were at FBH for a transfer and said they must take her home as she wants to abscond. Apparently the Dr told her that she must go if she wants to. We spoke to TT who spoke to Jimmy who arranged for her to go into FBH. The crew also spoke to nephew who convinced her to stay. - Michelle Thompson |
| 03 Jun 2026 - 13:10 - 0793212222 called for daughter who is in FBH and she wants her to go to RCH explained that the Drs would have to organize it and then they can call us - Joshua Snyman |
| 03 Jun 2026 - 11:04 - A3 report a mva at the intersection of Recreation Rd and Main Rd, FH. Was not an mva. SAPS had pulled over a car and the vehicle was on the pavement - Michelle Thompson |
| 03 Jun 2026 - 09:28 - A2 in service and Deep Clean complete - Michelle Thompson |
| 03 Jun 2026 - 09:03 - Received a call from WO Meyer for the declaration/Shooting in masi this Am- Pt that was declared using License is not the correct Pt as he had someone else's license with him- Vehicle dispatched to redo paperwork - Joshua Snyman |
| 03 Jun 2026 - 08:06 - RV1 in service - Joshua Snyman |
| 03 Jun 2026 - 08:06 - 0115684397 for a call in heideveld gave ER24 number - Joshua Snyman |
| 03 Jun 2026 - 01:07 - Got a call from Lithia 0633992531 for a Ca patient pt who has blood in the catheter the blood is in the pipe and not the bag Lindi advised that if he is not in any discomfort that they should leave him for that night and take him to get checked out in the morning i also advised caller to call us back if anything changes overnight - Tyree Jacobs |
| 03 Jun 2026 - 00:06 - addition to Ob below i have also advised the pt that arrangements need to be made for us to transport thr pt to RCH because they would turn us away if no arrangements were made - Tyree Jacobs |
| 03 Jun 2026 - 00:05 - - Tyree Jacobs |
| 03 Jun 2026 - 00:03 - Got a call from 0613195964 stating he is a t FBH with his daughter and they have been waiting for 3 hours with no help he asked what the possibility of transport TMH would be she is not on a med aid i advised caller that TMH has upfront fees that would need to be paid so its best to stay at FBH as there is immediate help if anything happens. caller then called back and asked for a quote for transport to Red cross hospital i gave the caller a quote for BLS At R3500 letting him know it might go up depending on level of treatment Lindi is aware - Tyree Jacobs |
| 02 Jun 2026 - 21:38 - Ry called for his son 2half years old with ?flu. wanted to know about med aid and cost transportation etc. Did give meds earlier but nothing tonight - I advised thay can give every four hours. If it does not bring it down best is to go to the gp or ER. He understood will discuss it with his partner and will decide if they are going to take him or rather wait to go to the gp in the am. Initially it came via w/app and I called him back - Lindi Bredenhann |
| 02 Jun 2026 - 15:58 - AM 0817493974 called said he was diagnosed with bronchitis and is coughing up blood he was unable to accepted private billing i advised he goes to TMH as he is on a medical aid but unable to pay upfront if no transport is needed i also explained to him that he can call his medical aid and they will pre auth the call and that way he will know that the call out will be fully covered - Christopher Abrahams |
| 02 Jun 2026 - 13:15 - Received a lifeline alert for Grace Burns - 117 Runciman Dr, Simon's Town - Accidental Activation - Made contact via device - no response required - Brice Lancaster |
| 02 Jun 2026 - 12:05 - Akeso Stepping stones, 0870980453, called requesting transport for an AF, depression, anxiety and substance abuse (Cocaine) - has stated self harm intentions and needs to be transported to Akeso Kenilworth for monitoring - Advised this would not be covered under the CMR Member as it is an IFT - She is on Medical aid and they haven't been called - Advised it would be best to get in touch with them to see if they are covered for IFT - If not covered, we can assist but it will likely be private billing - They will call back as needed - Brice Lancaster |
| 01 Jun 2026 - 20:24 - Regarding below entry: I spoke to Rv2 when she came to base and she agreed that 4 panados is not a problem as long as he is not taking them often. I called Kevin back to re-assure him. He said he had made contact with a GP who also said there was no reason to be concerned. - Michelle Thompson |
| 01 Jun 2026 - 19:58 - Received a call from Kevin #1392. His 14 yr old son has taken 4 panados as he has had a very bad headache. He wanted to know if he should be concerned. I advised that I dont think so but as I am not qualified to answer this I would suggest that he give an EU a call and just check with the Dr on Duty. - Michelle Thompson |
| 01 Jun 2026 - 18:26 - As per below message - We spoke to Brendan Creighton (Nephew), 0823736902 - He requested we do not dispatch at the moment - He will confirm if CMR is needed and call back - LB and TT aware of call - Brice Lancaster |
| 01 Jun 2026 - 18:08 - caller 082 703 0773 #8710 Rosemary called but hung up as i answered i tried to call her back 3 times and still no answer i then called Carolyn 082 739 5260 who is a residence on the property and also got no answer - Christopher Abrahams |
| 01 Jun 2026 - 09:45 - A4 reports petrol card declined at SV Shell - DZ will swing by and pay now - Brice Lancaster |
| 31 May 2026 - 21:30 - Received a call from Lee 0637770321 non members, residing at 18 Catalina Crescent, she went to check on her 14 yr old daughter and found that she has taken multiple tablets 12 gyn pains 4 neuro and many others as there were more boxes laying in the room patient is on a medical aid, advised to take patient to the nearest private facility as we have no ambulances currently available - Zheograthia Sauls |
| 31 May 2026 - 15:27 - Received a call from 0842426386 for 11yo male with a temp of 39.7 - slightly blue fingers tips under nails - i advised caller of private billing and she said she'll take him in an uber to CMC EC - advised caller to call back if anything changes - Zoe Muller |
| 31 May 2026 - 12:03 - Lifeline Activation : #3657 Micheal Rice - Accidental Activation - Made contact via device - no response required - Zoe Muller |
| 31 May 2026 - 08:52 - Lifeline Activation : #10894 Kenneth Ellis - Accidental Activation - Made contact via device - no response required - Call taken by Zoe. - Jarod Echardt |
| 31 May 2026 - 08:42 - RV2 booking in service @08:17 - Zoe Muller |
| 31 May 2026 - 08:41 - A1 booking in service @08:41 - Zoe Muller |
| 31 May 2026 - 08:40 - A2 booking in service @08:39 - Zoe Muller |
| 31 May 2026 - 08:39 - A3 booking in service @08:30 - Zoe Muller |
| 30 May 2026 - 17:49 - Lifeline Activation : #11489 Herculene Visser - Accidental Activation - Made contact via device - no response required - Jarod Echardt |
| 30 May 2026 - 16:45 - @15:46 Sgt. Mentor from OV SAPS called for a declaration of death that was done this morning (20260530/9) in Masi for a 3 month old baby. A3 was dispatched to the call and a error on the paperwork that was only noticed by the forensic crew when they got on scene. Spoke to Lindi about the call and advised that the crew crew can be sent back to correct the issue. A3 redispatches to the address and would meet the Forensic van at the cnr. of Pokela Rd and Masemola Rd. - Jarod Echardt |
| 30 May 2026 - 15:22 - 15:05 Metro called for a MVA @ the Cnrs. of The Promenade and Champmans Dr. in Hout Bay x1 adult M complaining of chest pain - REF#1175 - Called on scene 0833877357 JJ @15:08 he advised that Fire and Rescue is on scene. Called Fire control @15:09 they advised that there is x2 Pt. adultM(Y) and adultM(G) - Called DZ @15:10 advised all info about the called was advisedto send x1 ambu but forgot to tell him that only x1 ambu available so call him @15:12 advised that only X1 ambu available and the others are over the mounting. Called Metro back to say that we are unable to help but they said metro90 is on the way. - Jarod Echardt |
| 30 May 2026 - 07:07 - Received a call from Pretty (Netcare911) for an update regarding the call @1 Bordeaux Road yesterday - I advised that we are unable to provide that information as we are unable to open closed calls and it was not on our shift - caller understood - Zoe Muller |
| 29 May 2026 - 23:14 - Lifeline Activation : #10735- Accidental Activation - Made contact via device - no response required - Joshua Snyman |
| 29 May 2026 - 20:35 - Call for PVA Main road and Station road Lakeside 0871063283 Brandon from MIB no O/S number -Fire and Metro do not have the call D.Z notified and ok the not send - Joshua Snyman |
| 29 May 2026 - 19:16 - Received a call from Patricia @ Netcare for a call in Watergate, Mitchells Plain. I declined - Michelle Thompson |
| 29 May 2026 - 12:16 - Received a call from Annemarie #10811 for a quote for her husband who has not been discharged from CMC yet but would like a quote so that should she require us as she is not sure if he is strong enough to get in a car, as per B to use BLS quote R1480 - transfer form filled out and on the board Annemarie will call back with a date and pick up time - Zheograthia Sauls |
| 29 May 2026 - 09:56 - RV1 in service - Zheograthia Sauls |
| 29 May 2026 - 09:56 - RV2 in service @9h56 - Zheograthia Sauls |
| 29 May 2026 - 09:56 - A1 in service @9h38 - Zheograthia Sauls |
| 29 May 2026 - 09:56 - A3 in service - Zheograthia Sauls |
| 29 May 2026 - 09:51 - Call from monique for tree alight near flats in ocean view, control reported to Fire Control - Ronald Windell |
| 29 May 2026 - 02:05 - Call from 0643682368 ended before answering-tried calling back multiple times but was ended or went to voicemail - Joshua Snyman |
| 29 May 2026 - 00:18 - 0836584683 72 Yo called he has chest pain on his right side for 3 weeks and would like to come to the office to get checked up- advised it has been a long time and we usually do not do assessments at base so late at night and advised private bill- told him that if he is willing to drive to base he should rather drive to FBH - Joshua Snyman |
| 28 May 2026 - 08:32 - RV1 in service @08:32am - Zheograthia Sauls |
| 28 May 2026 - 08:32 - A1 in service @08:31am - Zheograthia Sauls |
| 28 May 2026 - 08:26 - A2 in service @08:22am - Zheograthia Sauls |
| 27 May 2026 - 20:36 - Shane from towing sent a whatsapp - A friends is struggling to get in touch with his Mom and wanted to know if we had responded to an MVA (Silver Toyota) recently - no MVA reported or responded to today - Possible missing is Shoana Kirkham - Shane provided sons contact 083 629 9147 - Called Jason Kirkham and asked for his Mom address, 35 Sycamore Crescent - confirmed no dispatch to that address from our side - no dispatches to 35 Sycamore Crescent this year so far - forwarded convo to LB, TT and DZ - Brice Lancaster |
| 27 May 2026 - 19:32 - 0120040560 called for an AF SOB - They are in Pretoria - unknown if on medical aid - provided metro contact 10177 / 112 - they say that Metro keeps on placing them on hold - Advised if unable to get in touch with ambulance services, it may be recommended to get her to a clinic / GP / Hosp as they will be able to assess and assist is possible - Brice Lancaster |
| 27 May 2026 - 17:54 - 0729584722 cut ankle about 1cm advised we do not do stiches they said it might not need- advised to clean it and plaster - Joshua Snyman |
| 27 May 2026 - 17:48 - Received a call from Brigid - Netcare for a call in Meadowridge. I explained that it is a bit far for a primary response at this time of day through the traffic. She said she will find a closer service - Michelle Thompson |
| 27 May 2026 - 16:31 - 0828476626 27 Kensington road (#8425) ate alot of junk food at 14:00 and now his tummy is sore she asked if she can give a panado- advised they should give panado and monitor for a bit longer and then call back if it is any worse - Joshua Snyman |
| 27 May 2026 - 15:21 - A1 in service - Michelle Thompson |
| 27 May 2026 - 09:30 - 09.20 Received a call from 0724984992. He has a 9mo baby burnt by some tongs on the back of his hand about 20 mins ago. Has put it under cool water and put burn gel on. Has given panado syrup. About the size of a coin. Rv1 spoke to him and advised him to keep it dry and clean. She also advised him to go to the Nursing sister at DisChem as they can probably give them a specific dressing. He said they have a GP appointment at 10.00 - Michelle Thompson |
| 27 May 2026 - 08:51 - A3 Inservice - Joshua Snyman |
| 27 May 2026 - 08:44 - Rv3 in service @ 07.40 - Michelle Thompson |
| 27 May 2026 - 08:44 - A4 in service - Michelle Thompson |
| 27 May 2026 - 08:42 - Lifeline Activation : #4492 - Accidental Activation - Made contact via device - no response required - Michelle Thompson |
| 27 May 2026 - 07:36 - Received a call from 0727654882. Her husband and son have had a fever for a few days. She asked at what point must she take them to a hospital. I advised that we can come out but cant do much except take them to hospital where they would probably wait for hours. I advised she try and take them to a Dr as soon as possible. - Michelle Thompson |
| 27 May 2026 - 07:14 - Mr De wet 0730205004 (#7309) his hand is swollen and uncomfortable- it has been like this for over a month and his Dr gave him meds which made it better but it has gotten sore again- advised to see GP as we would only transport - Joshua Snyman |
| 26 May 2026 - 18:45 - Received a call from 0686515918. Her landlady was bitten by a dog. they enquired if she needs a tetanus shot tonight. I told them she can have it anytime up to a few days. they will soak it in antiseptic and cover it with a bandage and go to the Dr tomorrow - Michelle Thompson |
| 26 May 2026 - 14:37 - Received a call from Cape Kids Foundation 0217881393. They have a parent there who has a very swollen arm. From the knuckle to past the thumb is dark and it is swollen up to the elbow. She cant get an appointment at any Dr and asked if an ambulance can come and advise if she needs to take her to a hospital. I told her that listening to her description she needs to be seen by a Dr quite urgently. She said she will take her to FBH. - Michelle Thompson |
| 26 May 2026 - 14:19 - 0711028369 AF BP 130/93 8 week post partum been dizzy 1 hour and lack of sleep has appointment at GP in an hour advised it would be best to see GP and call back if anything changes in the mean time - Joshua Snyman |
| 26 May 2026 - 13:51 - Brian (Netcare) called for a call in Plumsted advised we do not have vehicles - Joshua Snyman |
| 26 May 2026 - 08:59 - A1 in service - Michelle Thompson |
| 26 May 2026 - 08:36 - 0721589812 if we can take her dad to the Dr rooms- advised we usually only transport to hospital or ER, she said she will call the Drs room to steer her in the right direction. Advised she can call back. - Joshua Snyman |
| 26 May 2026 - 08:25 - Rv1 and A3 in service - Michelle Thompson |
| 26 May 2026 - 07:43 - 0217120539 for AM SOB in Bergvliet north area- advised it is a long dispatch for us and ER24 is closer-gave their number - Joshua Snyman |
| 26 May 2026 - 00:07 - @23:40 A lady called for her mom who just passed away @Exeter Park, 6 Indian Rd, Kenilworth Flat L and CMR was recommended by a Chairthealth doctor - Caller was advised that we are based in Fish Hoek but was advised that we will speak to a manager - Called Lindi @23:43 advised all info and was told to contact a service closer even though the ambu are not area bound - Called the caller back @23:45 advised that a closer service will be called - Called ER24@23:46 and was told that they only deal with clients and Zmed@23:48 who only has one ambu on duty - @23:49 Called Netcare who made contact with on scene caller - Netare REF#Malelao and they will speak with dispatch. - Jarod Echardt |
| 25 May 2026 - 22:11 - Lifeline Activation : Gail Durr #10585 - Accidental Activation - Made contact via device - no response required - Jarod Echardt |
| 25 May 2026 - 17:16 - Lifeline Activation : Annie Hendricks #7185 - Accidental Activation - Made contact via device - no response required - Brice Lancaster |
| 25 May 2026 - 17:11 - A1 reports Golden Arrow bus vs Truck - bottom glen cairn express - no injuries OS - Law enforcement OS - all seems to be in hand - Brice Lancaster |
| 25 May 2026 - 16:24 - Lifeline Activation : Melody Zimmerman #4661 - Accidental Activation - Made contact via device - no response required - DZ was informed - Brice Lancaster |
| 25 May 2026 - 15:10 - TOC - 1402 - Called initially and asked if this is the right number to call for medical emergencies - Advised yes, we are located in the Fish Hoek area - She said she will call back now, her friend may be having an emergency - waited 10 mins and called back, no answer - tried calling back at 1422, no answer, left voicemail - Tried again at 1509 and made contact - She says her friend may be having a medical incident but has been unable check up on her - she will call back once she knows more - Brice Lancaster |
| 25 May 2026 - 10:20 - Received a call from Dylan ER24 requesting assistance at 148 Hilltop Street, Scarborough - AM flu like symptoms, Full body pain, general malaise - OS Nadine 0726883337 - Private bill, no medical aid - ER24 REF 0300 - Made contact OS with Nadine, she was quite annoyed as ER 24 said they are requesting another service to assist (CMR) - Advised we can respond from FH area but she says she will transport privately to hosp and did not want to discuss further - Advised to call us CMR back directly if she runs into any issues as we are nearby - Brice Lancaster |
| 25 May 2026 - 10:03 - Lifeline Activation :June Featonby #7810 - Accidental Activation - Made contact via device - All in order just putting the device on charge - Brice Lancaster |
| 25 May 2026 - 04:04 - TOC:04:00 Mrs. Nelson called wanting to know if CMR can give any for pain so long till her GP appointment later today. Advised Mrs. Nelson if she is given anything will be transported to hospital to be monitored. Membership 5861 - Jarod Echardt |
| 24 May 2026 - 20:27 - received l from Ursula Kimble regarding her son from call #20260524/15 who asked to Monique(RV1) regarding her son. Took caller contact details and passed in on to RV1. - Zoe Muller |
| 24 May 2026 - 13:20 - As Per below message: Called back to check on pt - Awake breathing and talking - unable to accept private billing - Does not want to call Metro or go through to Hosp due to wait times - Evidence is worried she may need stitches, advised that would need to be done in a sterile environment (GP office or Hosp EC) - Provided contact numbers for Wound Care, Eliese 084 480 6043 and Denishcka 0766790436 and FH sisters 0217825961 - Advised to call us should they require any assistance - Brice Lancaster |
| 24 May 2026 - 11:42 - Received a call from Evidence (Worker), 0784633879, at 22 Cardiff Road, Simonstown - Her boss fell and hit her head and is bleeding - She has been uplifted, no loss of consciousness, breathing awake and talking - Non members, no medical aid - Advised of possibility of private billing (R3150 - R7560) - She said she will talk to the pt and call back if needed - Advised of Metro Services as well - Brice Lancaster |
| 24 May 2026 - 07:01 - caller pretty called for an AM SOB at 77 Allenby Dr Steenberg i advised there are closer services to assets - Christopher Abrahams |
| 24 May 2026 - 02:07 - Call from mem 10587 saying she had a tooth extraction done and in alot of pain, has already taken several pain meds, told her we would need to take her to hosp, she said she will drive herself - Ronald Windell |
| 23 May 2026 - 00:43 - Missed call from 0722074214, diverted to rv3, Fi spoke to her and she will take her daughter to Melomed, - Ronald Windell |
| 22 May 2026 - 10:33 - TOC:10:23 Bridget Netcare called for a 32 yr old male having a psychotic break down and is semi aggressive and might be intoxicated as he gets like this when he consumed alcohol - Pt. is on Discovery medical - Netcare REF#5205 - O/S caller 0838222605 - Called O/S twice @10:25 and 10;26 both times went to voicemail - Called Lindi advised about the call and was told to hand it back to Netcare. - Jarod Echardt |
| 22 May 2026 - 09:44 - Srgt. from OV SAPS called requiring a statement from Lance for a DOA - Caller was transferred to TT - Zoe Muller |
| 22 May 2026 - 08:37 - Rv1/A1 in service 08:36 - Jarod Echardt |
| 22 May 2026 - 03:40 - Received a call from Patricia from Netcare for a call in Strandfontein. Declined - Michelle Thompson |
| 22 May 2026 - 01:39 - A1 - Khumbi sent a message to say that 3828 luntu ( 0729405986) needs an ambulance. I called the number but after introducing myself they ended the call. - Michelle Thompson |
| 21 May 2026 - 19:28 - Sandra 0217887123 called for her husband who has Diverticulitis and would like to know if we can do a hemoglobin test- she said usually we get him in quicker to ER then when they go privately explained hospital triage system and they said they will go privately. - Joshua Snyman |
| 21 May 2026 - 19:21 - Received a call from Patricia @ Netcare 0102098000 for a Cardiac Arrest in Lakeside. I explained that it would take us at least 20 mins to get there. I suggested closer services. Then asked if they were busy o/s with CPR. When she went into the call she said that Pt was actually already stiff. - Michelle Thompson |
| 20 May 2026 - 20:55 - 0823377007 5 Yo son hand burned on a stove they have burn shield advised to run under water and apply burn shield - Joshua Snyman |
| 19 May 2026 - 23:56 - Received a call from Ronald Fuller #9384 - 082 547 9085, 31 Barque Crescent, Sun Valley - He has had a rushing sound in his ears all day - it has lessened but he cannot fall asleep - he has ear drops but his partner will not assist in getting them in and he cannot do so himself - I advised we won't be dispatching crew to assist in putting eardrops in as we are an Emergency Medical Service and this does not constitute a medical emergency - He asked what he is paying us for and I explained we employ Emergency Medical Personnel to assist in emergency medical situations - Placing eardrops in members ears is not part of our services - Brice Lancaster |
| 19 May 2026 - 22:20 - AS per below message - called Mike back to check - 0825794118 - They went privately through to FBH - currently waiting to be seen - requested we pass along their info to Sales as they want their own membership - email sent to Stuart - Brice Lancaster |
| 19 May 2026 - 21:00 - Received a call from Mike, 64 Beach Road, noordhoek - his wife felt SOB and dizzy whilst coming down stairs - Seems fine now - is dealing with a extracted tooth and hasn't eaten or drank water toady - They are members with ADT and seemed to think that provides them CMR cover - Advised we are not affiliated with ADT whatsoever - We are happy to come out and assess but there would be a private bill - She was already feeling much better decided to monitor at home - Advised to call us should anything change and we will respond - Alternatively nearest hosp is FBH - Brice Lancaster |
| 19 May 2026 - 16:01 - Received a call from Netcare for a call in CT. Declined as no vehicles available - Michelle Thompson |
| 19 May 2026 - 15:55 - Djamba-0638066891 called for his brother who has been missing for two days and was last seen at woodstock train station advised he will need to go to SAPS as there is nothing we can do as it is out our area - Joshua Snyman |
| 19 May 2026 - 14:35 - Received a call from Netcare for a call in FH. Our vehicles are stuck @ VPH and Vic waiting for beds. Declined the call - Michelle Thompson |
| 19 May 2026 - 13:47 - Received a call from Karen @ CSO requiring an ambulance in Camps Bay. Declined as no vehicles available - Michelle Thompson |
| 19 May 2026 - 12:51 - Mr KIlopper
GPS Address: 18 Briar Cl, Silverglade, My lifeline went off, accidental - Joshua Snyman |
| 19 May 2026 - 09:00 - RV2 Inservice - Joshua Snyman |
| 19 May 2026 - 08:42 - Received a call from Lyn Hogan. 0817909211. Her dad Mr Hind had a fall on his hip yesterday. Was assessed by A2. Seemed to be ok but then fell again last night. Is now in pain. Would like him to go for an xray. I advised that we dont usually take Pts to xray facilities. Also he would need a Dr referral for xrays - Michelle Thompson |
| 19 May 2026 - 08:34 - A1 inservice - Joshua Snyman |
| 19 May 2026 - 08:33 - A3 inservice - Joshua Snyman |
| 18 May 2026 - 21:27 - RV1 - Flumazanil has been used off vehicle - none in stock or on rv2 - Brice Lancaster |
| 18 May 2026 - 20:10 - Lifeline Activation :Gillian Alexander #10934 - Accidental Activation - Made contact via device - All in order just putting the device on charge - Brice Lancaster |
| 18 May 2026 - 17:22 - Received a call from 0836595052. Non member. Called back but it went straight to voicemail - Michelle Thompson |
| 18 May 2026 - 14:34 - 0834000088 for AM with Septic rotting toe and he wants it cared for advised FBH or local GP - Joshua Snyman |
| 18 May 2026 - 13:06 - 0214046860 for AF High BP shivering have call all services unable to assist- in black heath gave immediate and Z med numbers - Joshua Snyman |
| 18 May 2026 - 09:44 - A2 in service - Michelle Thompson |
| 18 May 2026 - 09:40 - A1 inservice - Joshua Snyman |
| 18 May 2026 - 09:31 - Rv2 in service - Michelle Thompson |
| 18 May 2026 - 08:53 - Received a call from Dom 0211803181. His wife isnt well. Has balance problems. Very nauseous. He has spoken to the Specialist and needs to get her to CBH. Non member on Disc Coastal Saver. Enquired if we can do it. I explained that we can help. He only wants it done in an hour as he needs to get her ready. Advised he call Disc and get Auth. Also told him we can come out and do a service call to help her into the car. He will call back if he needs us. - Michelle Thompson |
| 18 May 2026 - 08:50 - Call from 0825166392 AM Bad Malaria symptoms was in malaria zone -31 Wilford street advised bill and she said the Drs gave her this number. Advised closest hospitals - Joshua Snyman |
| 18 May 2026 - 08:27 - A3 in service - Michelle Thompson |
| 17 May 2026 - 22:24 - Lifeline Activation :Grace Burns #215 - Accidental Activation - Made contact via device - All in order just putting the device on charge - Jarod Echardt |
| 17 May 2026 - 20:49 - Lifeline Activation :Hendrik Goedhart #10010 - Accidental Activation - Made contact via device - All in order - Zoe Muller |
| 17 May 2026 - 20:09 - Service Request Created for 16th Ave robots - ervice Request Reference Number
9122412186
Category Level 1
Transport, Traffic and Roads
Category Level 2
Traffic lights
Category Level 3
Problems with signal timing, queuing & intersection delays
Address
2 SIXTEENTH AVENUE UNKNOWN
Description
Robots are changing too quick and is coursing traffic to back-up - Robots are at a pedestrian crossing. Additional Address Information - Jarod Echardt |
| 17 May 2026 - 16:14 - A2 reports slight dent to passenger door - (Angelo and Luther) reports slight damage to the vehicles door - The door was opened and got stuck on the AC unit, requiring them to move forward a little to free it - The vehicle then rolled back a little causing a dent - DZ, LB and TT aware - Brice Lancaster |
| 17 May 2026 - 09:09 - Rosario A3 reports his finger is swelling and turning blue - no pain just discomfort - Rosario doesn't want to go to Hosp, will see a GP at his earliest convenience - Has opted to remain at work and will monitor his finger - will let us know if it worsens - Lindi is aware - Brice Lancaster |
| 17 May 2026 - 08:50 - A1 booked in service 08:50 - Paula Leisegang |
| 17 May 2026 - 08:48 - RV2 booked in service 08:48 - Paula Leisegang |
| 17 May 2026 - 08:26 - A2 Booked in Service 08:25 - Paula Leisegang |
| 16 May 2026 - 18:44 - Sister Pat called for her husband who is busy dying at with a DNR in place. For the past two nights his Glucose Lvl have not been stable and wanted to know if she calls during the night can we come out and stable the Glucose Lvl. Advised that we come out do a assessment. Member Number 7028 - Jarod Echardt |
| 16 May 2026 - 18:19 - Theresia called - 1 Periwinkle way - Her adult son was running on the beach when he called his mom and said his tendon is sticking out of his pinky toe - He is currently on the way to FBH but she diden't know what to do and callede us - Advised if he can securely and safely get FBHY that would be best - but if he is unable to do so safely, I recommended he pull over and we send crew to assist - He will continue to FBH - Asked that if he runs into any issues enroute or at FBH to call us back and we will assist - Brice Lancaster |
| 16 May 2026 - 10:49 - Lifeline Activation : Tony Hockly - Loan Unit 4 #10910 - Accidental Activation, loan unit - no dispatch required - Brice Lancaster |
| 16 May 2026 - 06:32 - RV1 - flashed at Capri lights - 80kmh - 20260516/3 - LB and TT aware - Brice Lancaster |
| 15 May 2026 - 12:25 - 12:15 Edgiegate called missed call - Called back @12:16 they advised that they it was a mistake and that they have ambu in route to a Lifestyle village Kraaifontein - Jarod Echardt |
| 15 May 2026 - 11:56 - Lifeline Activation :Hendrik Goedhart #10010 - Accidental Activation - Made contact via the daughter who advised all is good and he is with the carer - Zoe Muller |
| 15 May 2026 - 07:03 - Lifeline Activation : Jane Martin #3986 - Accidental Activation, she was putting the device on charge. All well. - Jarod Echardt |
| 14 May 2026 - 10:28 - 10:26 Mr. Robinson called just to see if CMR has changed any of the numbers - No medical emergence - Membership 5604 - Jarod Echardt |
| 14 May 2026 - 09:28 - Received a call for a company requiring assistance for an event in Robbin Island - Forwarded event managers email to caller - Zoe Muller |
| 13 May 2026 - 21:13 - Received a call from Jason on 0843689117 - child woken up shaking and asked if they could come to the office, explained that there are currently no medics on-site, but we could send a vehicle to their address. As they are not members, there will be private billing. They would not accept and will take child privately to ER. - Paula Leisegang |
| 13 May 2026 - 20:16 - Received a call @ 20.01 from Ingrid #2805. Her HR 170 BP 189/103. She used to get this a while back, was put on new meds which has helped. She took meds about 5 mins ago. She said that she was maybe panicking. While talking to her and trying to calm her down and relax, her HR came down to 103. She said she was feeling better and had no other symptoms. At the end of the call she said she felt a lot better and would just monitor her vitals. I assured her that she could call back at any time. - Michelle Thompson |
| 12 May 2026 - 22:02 - @ 21.35 Tyree has just called me. His responders are o/s in OV. They have a 87yr old. She is stable with the following vitals: RR 34 HR 76 BP 150/104. She has been verbally nonresponsive and has had memory loss/ confusion since last week. They called Metro @ 20.55 Ref 2336. @ 22.01 I called Metro and they have escalated it. - Michelle Thompson |
| 12 May 2026 - 19:13 - Received a call from Netcare for a transfer from CMC to VPH. I declined due to us only have 2 ambis and 1 already on a transfer - Michelle Thompson |
| 12 May 2026 - 18:51 - LATE ENTRY 17:30 A1 reported someone drove into her DZ aware LB aware - A1 has went to SAPS and gotten all details - Zheograthia Sauls |
| 11 May 2026 - 19:32 - a3 - Mechanical Check Complete - Monitor On Board - Restocked by Joseph - Brice Lancaster |
| 11 May 2026 - 18:53 - 18.46 Received a call from 06070781858 Lynn Hodgson #8509 She has fallen down the stairs. No loss of consciousness. No dizziness or nausea or headache. Has a lump over her left eye. She will call back if anything changes - Michelle Thompson |
| 11 May 2026 - 18:48 - Whatsapp call from 0609835400, had wisdom teeth removed and think it may be infected. Could not accept private billing, so will go to emergency room privately. - Paula Leisegang |
| 11 May 2026 - 18:13 - Call from Kevin - 0834428673, asking if we had a battery we could loan for his wife's Cpap machine as they have no power. Unfortunately we don't, he could perhaps try one of the hospitals. - Paula Leisegang |
| 11 May 2026 - 17:50 - Rv2 received a call from 0160200346 which dropped as he answered it. I tried to call back but it said number does not exist. On Trucaller it comes us as spam. - Michelle Thompson |
| 11 May 2026 - 17:37 - I have logged a complaint with Altech regarding the portables being on TMDL and the base radio not transmitting or receiving and they told me that it is due to the weather and there is nothing they can do. Spoke to Laser - Michelle Thompson |
| 11 May 2026 - 15:23 - Mrs Moon, 19 Trafalgar, (#6914) requested us to transport a sample to Dr Henry's rooms. Greg Mills - RV2 was sent. - Paula Leisegang |
| 11 May 2026 - 14:50 - 14.45 Received a call from 0837889414. Her M-in-L had a stroke and was in FBH for a few days. She now is having very loose stools. She enquired about an assessment. I gave her the private billing rates. They have given her Pectrolyte so I suggested Immodium and to contact Harbour Bay Medical as they might be able to send someone out for a home visit. - Michelle Thompson |
| 11 May 2026 - 13:20 - Sandile, a Takelot delivery driver reportedly slipped down the stairs on his way to deliver a parcel for Abi Bussio (I didn't see him fall, he told me he fell) and also remarked the Occupational Health and Safety would not allow that staircase as it is deadly and slippery. I did ask if he was injured, he said no, but refused to use the stairs to leave, so opened the main gate for him. - Paula Leisegang |
| 11 May 2026 - 10:14 - Rv3 in service - Michelle Thompson |
| 11 May 2026 - 10:14 - Received a videocall from 0836566918. Sounds and looks like a pocket call. Called back but no answer - Michelle Thompson |
| 11 May 2026 - 08:52 - Received a call from Chantal 0836031466 requesting a cell number for FH MediCross as their landline is not working. She then asked for the cell numbers for the Drs. I said I did not not have any alternate numbers - Michelle Thompson |
| 11 May 2026 - 08:28 - A1 checks completed and in service 08:28 - Paula Leisegang |
| 11 May 2026 - 08:28 - A1 in service @ 08.27 - Michelle Thompson |
| 11 May 2026 - 08:10 - Rv2 in service - Michelle Thompson |
| 10 May 2026 - 19:02 - Rv2 in service - CMR GO |
| 10 May 2026 - 11:39 - Received a call from Glynis (4 Water Lane) to assist 1 Water Lane, opened a call before realising that 1 Water Lane is no longer an active membership. Called back to explain private billing, and neighbour advised she would contact the GP. Offered to log a call with Metro, and was advised that is not what they need. - Paula Leisegang |
| 10 May 2026 - 09:51 - Lifeline Activation : Jane Martin #264 - Accidental Activation, she dropped the device. All well. - Paula Leisegang |
| 10 May 2026 - 08:58 - Rv2 in service - Michelle Thompson |
| 10 May 2026 - 08:57 - A1 in service - Michelle Thompson |
| 10 May 2026 - 08:31 - A3 booked in service 08:28 - Paula Leisegang |
| 09 May 2026 - 20:57 - Received a call from Netcare911 who wanted assistance with a call @43 Capricorn Rd - advised caller we are unable to assist - Auth TT - Zoe Muller |
| 09 May 2026 - 20:12 - TOC: 19:55 Mr. Brookman from metro called for a MVA in Phobus Rd Ocean View - Unsure - Marvin 0623782790 O/S contact - REF#1681x4 - Made contact with O/S 19:58 and he advised that all 4 Pt. are walking around and seem to be fine - Called DZ @20:04 He advised to leave the call with metro - Jarod Echardt |
| 09 May 2026 - 19:28 - Addition to entry below - last call where caller advised they will be transporting privately Zoe took the call - Zoe Muller |
| 09 May 2026 - 19:26 - Jarod Received a call from 0739924977 @10 Echo Road who was looking for assistance for her mom that has taken a fall, after advising of private billing and discussing medical aid the call dropped - Jarod tried calling back 6 times and whilst calling back call called to advise that they will transport her privately - I advised that if they run into any issues they shouldn't hesitate to call us - Caller was happy and understood - Zoe Muller |
| 08 May 2026 - 16:26 - Received a call from Nikki(Daughter) regarding her Mothers Lifeline device - Her Father fell yesterday, they needed help lifting him and tried to use the Lifeline to call for response - Lifeline did not work - Here she is a little unsure as her mother is elderly and father has dementia, but apparently CMR called on her mothers phone and said they will be sending someone to assist - no one arrived for 1.5 hours and they eventually got a neighbour to assist in lifting the gentleman off the floor - Apologised and advised that is never the level of service we aim to provide and stated we would investigate on our side as a call for help left to fend for themselves is quite serious - Member 10144, Hilda Wills, 52 Fairbairn Road Glencairn, lifeline 5882 - Lifeline shows last heartbeat 06/05/2026, Batt showing ---, no panic buttons events logged - Checked incidents and OB, no indications of a call received - checked call logs on phones, nothing corresponding to Cellphones on membership, nothing on iPhone or WhatsApp - Checked with Jarrod and Zoe, no response or call to 52 Fairburn and only lifeline alert was a test by Abi - Advised Lindi and connected her to Nikki (Daughter) - Lindi chatted to her and she is happy with investigation, did not want a loan device but requested Amy investigate lifeline - Sent Email to Amy for future investigation - Brice Lancaster |
| 08 May 2026 - 14:16 - As Per Below, RV1 came across scene, no injuries - FIRE and Towing OS - Brice Lancaster |
| 08 May 2026 - 14:11 - Received a call from Ashley, 0813689899, regarding a MVA outside Foodzone - 2 vehicles, unknown if injuries - Caller did not stop to assess - No other calls received regarding incident from towing or public - DZ informed, advised to await further calls before dispatching - Brice Lancaster |
| 08 May 2026 - 11:36 - Taylor called from High Cloud, 0794588311 - Young Male fell whilst playing and hurt his wrist - no deformity, no swelling - Family requested they call CMR for advise, did not want response - Child able to move fingers, no swelling, no deformity or discolouration - Advised likely to be a soft tissue / sprain but cannot confirm without xray - Advised to follow RICE and call back for response should anything change - Brice Lancaster |
| 07 May 2026 - 07:34 - RV3 booking in service @07:33 - Zoe Muller |
| 06 May 2026 - 12:00 - RV1 slight bump to wall - slight mark on Lside front push bar. DZ is aware photo uploaded
- Lindi Bredenhann |
| 06 May 2026 - 08:50 - A3 booking in service @08:50 - Zoe Muller |
| 06 May 2026 - 08:48 - A1 booking in-service @08:47 - Zoe Muller |
| 06 May 2026 - 08:27 - Mylifeline activation fromJane Evans #10969 . False alarm - Jarod Echardt |
| 05 May 2026 - 20:15 - Mylifeline activation from Philippe Jaques #2547 . False alarm - Michelle Thompson |
| 05 May 2026 - 19:53 - Mylifeline activation from Brenda Brown #11662. False alarm - Michelle Thompson |
| 05 May 2026 - 06:53 - Mylifeline activation from Denise Dixon #4292. False alarm - CMR GO |
| 05 May 2026 - 06:18 - Mylifeline activation from Denise Dixon #4292. False alarm - Jarod Echardt |
| 04 May 2026 - 19:50 - Received a call from Terry #11006 His mom is in Nerina. She has been sick for a few weeks. Has seen the Dr a few times. She has an eating disorder. Has hardly eaten and only drunk half a glass of water. He wanted advice as to whether he should take her through to hospital tonight. I enquired what the Sister there has said and he then asked if there is a Sister on at night. He said he will call them now and speak to her. I also advised that CMC is very busy tonight (our crew has been waiting for an hour to hand over a Pt) so it might be better to see her Dr tomorrow and try and get a referral for a direct admission than take her now and have to sit for hours waiting. He agreed that it would probably better to rather let her get a good nights sleep. - Michelle Thompson |
| 04 May 2026 - 19:33 - Below membership is Inactive - Michelle Thompson |
| 04 May 2026 - 19:30 - Received a call from Lizelle #7114. She enquired whether we do call s outside of False Bay. When I asked from where to where she said her daughter has been involved in an accident in Milnerton. I advised that members are only covered within our area. - Michelle Thompson |
| 03 May 2026 - 18:42 - Received a call from 0828213939. He was in attendance at call 20260503/7. (33 Risi Road ,Fish Hoek). The Pts partner has asked for his help. The Pt has now become a disturbance again and he wanted to know if he must take him to the hospital or if he needs to be transported in our ambulance or does he call SAPS. I advised that as our medics told them earlier we cannot force anyone to go to hospital against their will. SAPS would have to be called and have him involuntarily admitted for a 72 hour Psych Ward. I also told him that if the Pt is injured then he could call us and then SAPS and we could transport him with SAPS in attendance otherwise SAPS would take him. - Michelle Thompson |
| 03 May 2026 - 09:55 - W/O Smith (OV Saps) 07624558913 - called requesting assistance with a declaration in Masi, the family has apparently been waiting for Metro since last night. I asked for the Metro reference (0611) and called Metro, who informed me that Rescue 2 was dispatched and en route. Contacted W/O back and informed him. - Paula Leisegang |
| 03 May 2026 - 08:26 - Received a call from Tianna. A1 went out to them last night 20260502/9. She said Fi was lovely and very helpful. She wanted to speak to her and ask her a few questions. I advised her that Fi is now off duty and asked if I could perhaps help. She said her dad has a sore throat and she doesnt know what to give him. I suggested that she go to the pharmacy and speak to the pharmacist as they are the best to advise about meds. - Michelle Thompson |
| 03 May 2026 - 08:21 - A4 in service - Michelle Thompson |
| 03 May 2026 - 08:20 - A3 in service 08:19 - Paula Leisegang |
| 03 May 2026 - 08:17 - Rv1 in service - Michelle Thompson |
| 03 May 2026 - 04:39 - Received a call from 0823709461, call dropped before we could answer - Tried calling back but it went to voicemail - no membership associated - Left a voicemail asking caller to call back if CMR required - Brice Lancaster |
| 03 May 2026 - 00:35 - Caller 0823736609 called for an AF who has been vomiting the whole day she asked if its better to to go down to FBH or CMC i advised CMC will be a little bit quicker but we are more than happy to come out and do an assessment - Christopher Abrahams |
| 02 May 2026 - 19:37 - Mr Smith 0828708653 from 74 evergreen Noordhoek #9633 called about his wife who was not feeling to well this morning they took her BP and they said it was a little high but it has come back down pt was not feeling sick caller said pt is better than this morning i advised caller that we are more than happy to come out and do an assessment and we can take it from there i suggested that they monitor and call back if anything does change as we cant do much if there is nothing wrong with the Pt Mr Smith said they will take the BP in an hour and call back if anything does change - Christopher Abrahams |
| 02 May 2026 - 18:04 - Received a call from 0834209205. Her husband has prostrate cancer and has Parkinsons. He has a Foley catheter in. She is worried he might have a UTI. She called to find out if we have a Dr as she doesnt want to take him to a hospital. I advised her to contact the pharmacy and see if they do urine tests - Michelle Thompson |
| 02 May 2026 - 17:36 - Below entry contact number 0671682140 for Priscilla. - Paula Leisegang |
| 02 May 2026 - 17:35 - 0671682140 - Priscilla called, husband is in late stage kidney failure, age 59, shallow breathing and slow pulse. Hospital has sent him home as there is nothing more to be done, caller can't accept private billing. Asked them to contact Metro (they have, but have no reference number) and St Lukes Hospice (they have, but nobody arrived). LB has been informed. - Paula Leisegang |
| 02 May 2026 - 15:26 - Received a call from 0834209205. Her husband has prostrate cancer and has Parkinsons. He has a Foley catheter in. She is worried he might have a UTI. She called to find out if we have a Dr as she doesnt want to take him to a hospital. I advised her to contact the pharmacy and see if they do urine tests - Michelle Thompson |
| 02 May 2026 - 11:56 - OV Saps called regarding a declaration in Masiphumele, Sgt gave me a metro reference number of 1003111425 (not a metro reference), contacted Metro, no call logged with them, so asked them to follow up with SAPS. Saps called back stating they have a reference number, now can we send a vehicle, because Metro takes long. I advised our vehicles are currently busy. Family member now calling as they waiting for Metro to arrive. I have advised them to follow up with Metro on the reference number. - Paula Leisegang |
| 02 May 2026 - 09:16 - Received a call from Shelley Gotz #8581. She needs to get her ex husband into a clinic today but needs a letter from a GP. She called for advice as Harbour Bay Medical is closed today. She enquired about FH MediCross and if they are open. I said I think so but if not I do know that Longbeach Medical opens on a Saturday. She will try both. - Michelle Thompson |
| 02 May 2026 - 09:10 - Mylifeline activation from Michael Rice #3657. False alarm
- Michelle Thompson |
| 02 May 2026 - 09:09 - Received a call back from Jason Allen with regards to the below Mylifeline activation. It was a false alarm - Michelle Thompson |
| 02 May 2026 - 09:03 - Rv1 could not gain access - no bell. Put on siren but still no response. We will keep trying alternate numbers
- Michelle Thompson |
| 02 May 2026 - 09:01 - Mylifeline activation - Stanley Allen - #10709. Not able to make contact with member or NOK. Rv1 mobile - 116394 @ 08.55. O/S - 116395 - Michelle Thompson |
| 02 May 2026 - 08:56 - RV1 in Service 08:50 - Paula Leisegang |
| 02 May 2026 - 08:55 - - Paula Leisegang |
| 02 May 2026 - 08:55 - RV2 In Service 08:49 - Paula Leisegang |
| 02 May 2026 - 08:55 - Rv1 in service - Michelle Thompson |
| 02 May 2026 - 08:42 - A1 in service - Michelle Thompson |
| 02 May 2026 - 08:20 - A4 in Service 08:19 - Paula Leisegang |
| 01 May 2026 - 19:39 - Mylifeline activation - Hendrik Goedhart - Member- #10010 -unable to make contact via device as he is deaf - Contact Nicole, Daughter, 082 468 3562 - accidental activation - no response required - Brice Lancaster |
| 01 May 2026 - 19:25 - Received from 0102098000 (Patricia Netcare911) who was looking for assistance in Constantia area a Pt. that has chest pains - advised that we are unable to assist - caller understood - Zoe Muller |
| 01 May 2026 - 19:25 - Received a call from 0833028949, - Was having a function and one of her guests has passed out - in and out of consciousness - Located in Kirstenhof - Advised and provided nearer services contact details - Brice Lancaster |
| 01 May 2026 - 18:37 - Mylifeline activation - Petra Hattle - Member- #9480 -made contact via device - accidental activation - no response required - Brice Lancaster |
| 01 May 2026 - 11:48 - Called Matt back as ambi now avail, (As Per Below message) - no Response required from CMR side - they are all sorted - Brice Lancaster |
| 01 May 2026 - 11:28 - Received a call from Matt, 0828299722, regarding his mother at 6 Timmerman Close, Glen Cairn - Late Stage Ca - in pain, unmanageable - Advised no vehicles avail for as all on calls - Recommended contacting Medical aid as they will activate their SP, Netcare911 / ER24 - he will do so - Asked to call back if any changes and we will see what we can do - Brice Lancaster |
| 01 May 2026 - 10:55 - Mylifeline activation - Michael Rice - Member- #3657 -made contact via device - accidental activation - no response required - Brice Lancaster |
| 30 Apr 2026 - 20:06 - Metro called for an MBA REF2368 in main road fish hoek he Brokenmen dispatcher gave me 0844356687 O/S number where i got no answer she the called back and gave me her Husbands number 0726033058 i called him and he reported taurus had just arrived O/S - Christopher Abrahams |
| 30 Apr 2026 - 19:52 - A1 report their base radio isnt working again - Michelle Thompson |
| 30 Apr 2026 - 19:40 - callre Lisa 0761129111 called for an AF they had to break into her apartment as she had not been responding to any calls the whole day they then found her very confused yellow and not knowing what's happing pt is at 3 Stellenberg Ave in Kenilworth i advised there are much closer services but they opted to drive pt to CMC i advised its best not to drive due to them being so panicked but they said otherwise and encouraged them to drive carefully - Christopher Abrahams |
| 30 Apr 2026 - 19:17 - Hanlie from EA called for a call in Ny 84 Gugulethu i advised accordioning - Christopher Abrahams |
| 30 Apr 2026 - 16:22 - Received a call from Peter Bailey, 10 Cardiff Way Simonstown - Non member - Discovery medical aid - Was recently discharged from KH - His wife is a known asthmatic and he wants her SATS checked as he thinks she is SOB - Wife can be heard speaking in the background, doesn't appear to be in any distress - Advised we are happy to respond but there may be a private bill should the medical aid not cover - He said he will call back, is going to call KH first - Advised we are avail 247 should he need us - Brice Lancaster |
| 30 Apr 2026 - 14:11 - Mylifeline activation - Sylvia Christian - Member- #10139 -made contact via device - accidental activation - no response required - Brice Lancaster |
| 30 Apr 2026 - 14:03 - Tested Audrey Miles, 11259, Device with Abi - connected via device - working correctly
- Brice Lancaster |
| 30 Apr 2026 - 13:46 - Tracy from fire control 0214443576 called asking if we have an ambulance on the way to an MVA in NH i advised we have not got a call for an MVA Tracery said pt is not injured and does not want an ambulance as she was just following up seeing if anyone did call us - Christopher Abrahams |
| 30 Apr 2026 - 11:13 - Received a call from 0836268771, Brian Mitchell, 9 Camilla Street - General question regarding Lifeline device - Advised it does not connect via Wifi - it has a Simm card installed and connects via the cellphone towers - Brice Lancaster |
| 30 Apr 2026 - 09:51 - RV2 came across an MVA OuKaapseweg and Kommetjie Rd they reported no injuries O/S towing clearing the road - Christopher Abrahams |
| 30 Apr 2026 - 09:36 - caller 0215310630 called asking if her can do eyes testes i advised according - Christopher Abrahams |
| 30 Apr 2026 - 08:46 - RV1 in service @08:24 RV2 in service @08:44 A3 in service @08:22 A4 in service @08:26 - Christopher Abrahams |
| 30 Apr 2026 - 08:40 - Number for below OB 0217992300-Clint - Christopher Abrahams |
| 30 Apr 2026 - 08:39 - caller Clint from CMC C ward called for an AF who needs to be transported from C ward CMC to Anchusa Meadowridge i got a quote of R2130 i explained that we are more than happy to assist but there are much closer services to assisted as we are coming from fish hoek for a 5 minuet drive from pick up to drop off and Clint agreed and he will phone a closer services but will call back if anything changes - Christopher Abrahams |
| 30 Apr 2026 - 08:16 - Greg Craig reports is shoulder is sore - May have been injured on Tuesday 28/04/26 - Has Meds - Declined WCA - Will monitor and report if it gets worse - Brice Lancaster |
| 29 Apr 2026 - 17:11 - @17:00 T.Maetla called from Azoza for a BLS quote from Tokai Estate - Faircape to 87 South Rd, Plumstead - Called @17:06 and gave a quote of R2701.43 - Jarod Echardt |
| 29 Apr 2026 - 16:22 - TOC: 16:16 Rudy 0814071334 called for adult female ?fainted in the car and wanted to the office and was advised that he can but will be by passing FBH - Caller still wanted to bring the Pt. to the office - @16:17 Rudy called back and advised that Pt. is stable and will be proceeding to CMC - Did advised that if things change TMH is the closest hospital to them. - Jarod Echardt |
| 29 Apr 2026 - 15:40 - TOC:15:31 - Bradley 0707275530 called for his 84 yr old dad who started coughing up blood yesterday - Asked if they are members advised no then told them about private billing and payment to be made on site - @15:34 called metro - REF#2042 - Jarod Echardt |
| 29 Apr 2026 - 13:15 - @11:34 Received a WhatsApp call from Jean who we transported yesterday to LKH - Pt. was under the impression that CMR will be transporting her back home @09:00 as staff @LKH has arranged the transfer - I advised caller that we have not received any call from LKH for a transfer and no transfer is logged on our side. Jarod called LKH whilst I was on the call with the Pt. - called Pt. was confused as she was informed that CMR from Fish Hoek will assist with her transfer back home. Pt. was advised that no transfer was booked but we could make a booking and collect her. - Zoe Muller |
| 29 Apr 2026 - 10:15 - RV2 booking in service @10:15 - Zoe Muller |
| 29 Apr 2026 - 09:02 - A4 booking in service @09:02 - Zoe Muller |
| 29 Apr 2026 - 08:32 - A1 booking in service @08:32 - Zoe Muller |
| 29 Apr 2026 - 08:30 - A3 booking in service @08:30 - Zoe Muller |
| 29 Apr 2026 - 07:43 - A5 booking in service @07:43 - Zoe Muller |
| 28 Apr 2026 - 17:06 - Mrs Barrington Member complaint about a call made on w/app that was not answered - I investigated from our side, Darren is aware. I phoned her back and explained that nothing came through on our side and the possibilities of why it might not have - she understood - Lindi Bredenhann |
| 28 Apr 2026 - 16:40 - Mylifeline activation - Allan Booth - Member- #161 -made contact via device - accidental activation - no response required - Zoe Muller |
| 28 Apr 2026 - 15:58 - TOC: 15:46 - Mrs. Fysh called saying that she feeling faint and her chest is a bit sore - Pt. is sitting in the bathroom at Longbeach mall - Advised the caller that a vehicle can be dispatched or she can head to Dischem as they have a nursing a sister on duty - Mrs. Fysh said that she will go to Dischem and call if things get worse - Membership 9617 - Jarod Echardt |
| 28 Apr 2026 - 13:24 - Received a call from Edugate (Nowell) - who wanted assistance for an Adult male ?dehydration @Avenue Retirement Hotel - After receiving the necessary information, I asked call for an o/s contact or anyone I can speak to that is with the Pt. - Caller advised that she is unable to provide an o/s contact as call came through a device the Pt. has - I advised caller that I do need to make contact with o/s before proceeding - caller did not understand and was transferred through to Lindi for further discussion. - Zoe Muller |
| 28 Apr 2026 - 13:19 - Received a call for an 76yo AM - collapsed - feeling faint in parking lot @checkers sun valley - 0836931820 - whilst on the call Pt. called caller to advised that someone will come and fetch him - I advised if anything should change they shouldn't hesitate to call back - Zoe Muller |
| 28 Apr 2026 - 10:59 - TOC: 10:29 - 78 yr old male saying he wants to commit suicide - Pt. has done this begging of the year - Pt. is telling his wife that she got 2 days to get back to SA from the Netherlands by the 1st of May - Caller was advised that a vehicle can be sent but if he is refusing treatment and hospital transport there is nothing that we can do as we can not force him to go - Caller was advised that she can call Simons Town SAPS and that they can take someone against their will - Caller was not Clare on what she want but just wanted to report it. - Jarod Echardt |
| 28 Apr 2026 - 09:13 - TOC:09:01 - Lyle called for a 49 yr old male having hallucination and is in pain - Advised Lyle of private billing then he asked for the government advised that a call can be logged for him - Called metro @09:04 REF#-1013 - Jarod Echardt |
| 28 Apr 2026 - 08:22 - RV3 booking in service @08:22 - Zoe Muller |
| 28 Apr 2026 - 08:18 - A4 booking in service - 08:18 - Jarod Echardt |
| 27 Apr 2026 - 20:39 - 0762820759 for 21 Yo 4 weeks pregnant abdo pain vomiting tired dizzy, heavy bleeding after spotting yesterday advised we can come to asses but best option is to get her assessed at hospital. - Joshua Snyman |
| 27 Apr 2026 - 13:41 - Received a call from Jessica (0791764696) advising her son fell and split his chin open looking like it needs to be glued and asked if we do such things, I advised that we do not we can send someone out to do an assessment she advised they would go privately - Ronald Windell |
| 27 Apr 2026 - 08:26 - Received a call from 0627369401 , she has had a pain inside her stomach since yesterday and started feeling very nauseous the need to vomit since last night, wanting to know if she should go to the hospital or get us out, I advised we could send someone out to do an assessment but there is nothing we can really give her , she advised she would go to hospital, I advised her that she could call us back if anything got worse - Ronald Windell |
| 26 Apr 2026 - 20:30 - Received a call from Richard Anderson 0826587220 His daughter in law is very ill, seems she might have food poisoning - bad diarrhoea. She is breastfeeding and is too weak to even hold the baby. She apparently doesnt want to go to hospital. She asked if we can come and assess her. They are non members. I then spoke to his wife and advised the call out fee and said that we can not give any meds so she will then have to go to hospital anyway. I suggested they rather just take her through to hospital. She then asked which private hospital and I advised TMH as they are the closest and are generally not as busy as CMC - Michelle Thompson |
| 26 Apr 2026 - 19:49 - Received a call from 0833897343 who says he is a member (but no membership comes up for that number. He is with a friend in Llandudno and his friend has cut his finger. It was pumping out blood but seems a bit better. I advised that he would only be covered in the area. He asked for a local service and then said not to worry as we were probably busy and he would find it online if needed. - Michelle Thompson |
| 26 Apr 2026 - 19:16 - Received a call from 072 698 8507. She is driving to us and was checking that we can give her a Tetnus shot. I told that we can not. She then said but she knows we have a Dr who has come out to her before to put a drip up. I advised this is incorrect and we do not give injections or administer medication. The number comes up for member #8130 who passed away in 2021 - Michelle Thompson |
| 26 Apr 2026 - 19:09 - Received a call from 0713531293 for an MVA in Mandalay. I advised him we are in FH and gave him the number for NetCare. He said he had been on hold with Metro for 30 mins - Michelle Thompson |
| 26 Apr 2026 - 19:04 - 0843386881 feels out of breathe when she walks for a few days now- advised there is not much we can do and he said he will take Pt to CMC - Joshua Snyman |
| 26 Apr 2026 - 16:48 - Mr Robert Piper called, we went out to his wife yesterday, (20260425/13) - he now thinks she possibly needs to go to hospital (she suffers COPD & Asthma), and asked if he can take her straight through to Casualty at CMC. I offered for him to please call if anything changes and he needs assistance. - Discovery Med Aid, Non Clients. - Paula Leisegang |
| 26 Apr 2026 - 16:27 - Jennifer Currie 0824849231 (Unit Q5 - Peers Village) has her 13yr old granddaughter, Stella, staying with her. Granddaughter has pain under right ribcage and burping a lot - for the last 3 days, and wanted someone to assess her. I explained that Peers Village only covers RESIDENTS and STAFF, and it will be for private billing. She declined and would try get her to the doctor herself. - Paula Leisegang |
| 26 Apr 2026 - 11:38 - 0824165488 - Colin called from Gracefield church (720) for a pt that had fallen. He called back prior to vehicle booking mobile to cancel as pt did not want medical assistance, I advised to call back if anything changes. - Paula Leisegang |
| 26 Apr 2026 - 10:30 - As per below entry, the pin on charger for lifeline (#7395), have lent them one from the control room, the will be going to Recreation Road offices on Tuesday to try and sort unit out. - Paula Leisegang |
| 26 Apr 2026 - 09:47 - Grandaughter called (0665729606) Member #7395 - mylifeline unit is not charging, she doesn't want them alone without a unit until Tuesday, asked her to bring the unit in and we can see if we can assist, otherwise will get a loan unit to her. - Paula Leisegang |
| 25 Apr 2026 - 23:20 - received a call from Natalie (#1836, 4 Jamaica Close) regarding her neighbour - he has been retaining urine and she feels he needs a paramedic to do a cath - Advised Paras do not do catheters - Pt is a non member - no medical aid - Advised there would be a private bill - Advised we would transport though to FBH as it is the nearest hospital - The best course of action would be to transport to FBH privately as the is little ambi crew can do besides monitor - Brice Lancaster |
| 25 Apr 2026 - 22:44 - caller 0695865561 called for an AF that has fallen and hurt her ankle and is in pain i advised of private billing where she said sorry wrong number and then hung up i tried to call back so i could hand the call over to metro for her but there was no answer - Christopher Abrahams |
| 25 Apr 2026 - 22:43 - Received a call from 0769384255 for an Adult Male SOB, located in Kraaifonteien - Advised we are located deep south - Provided Metro contact number 10177 - they will call Metro for assistance - Brice Lancaster |
| 25 Apr 2026 - 21:05 - Joshua, 0876542143, 10 Dhow street SV - called for dispatch as a young men has injured his knee and may need stitches - Advised he would need to go through to hospital - He would like an ambulance to take him - non members, unknown if on medical aid - Advised of private billing - unable to accept - advised of metro services - He will call them - requested he calls back if needed - Brice Lancaster |
| 25 Apr 2026 - 19:15 - Mylifeline activation - Member- 6498 -made contact via device - accidental activation - no response required - Brice Lancaster |
| 25 Apr 2026 - 17:39 - House alight 43 3rd ave- Shane's towing called Mels husband-All under control. Braai room caught alight. Fire on scene and fire is out - Joshua Snyman |
| 25 Apr 2026 - 13:07 - 0834695243 got the number from Harbor bay medical- her sister ?fractured wrist- advised needs Xrays so she will take Pt to fbh - Joshua Snyman |
| 25 Apr 2026 - 11:00 - Mylifeline activation - Member- 916- accidental activation - no response required - Joshua Snyman |
| 25 Apr 2026 - 10:11 - A3 is not starting again. Have contacted DZ and advised them to take the vehicle for a long drive to charge the battery - Michelle Thompson |
| 25 Apr 2026 - 09:39 - Rv1 reports puncture is repaired and he is in service - Michelle Thompson |
| 25 Apr 2026 - 09:33 - A3 would not start. Crew contacted DZ - Michelle Thompson |
| 25 Apr 2026 - 08:57 - Received a call from 0824978537. Her husband was in UCT Pvt for 40 days,. Has been home for a while. Has stage 4 kidney problems, is losing weight. She wants us to come and check him out. Non members. I advised the call out fee and she declined. I suggested she take him to a GP. - Michelle Thompson |
| 25 Apr 2026 - 08:28 - A1 in service - Michelle Thompson |
| 25 Apr 2026 - 08:28 - A3 in service - Michelle Thompson |
| 25 Apr 2026 - 08:18 - Rv1 reports that it sounds like something is in the tyre. The tyre is now deflating at a fast pace. Back drivers side. Has been reported to DZ. - Michelle Thompson |
| 25 Apr 2026 - 06:48 - 0717058431 called about his wisdom tooth and him being in so much pain i advised that we cant do much another than give pain meds and transport to hospital but the hospital wont be bale to help i provided him with Absolute dentist 0217820439 and advised him to not pull it himself as he was trying to do so - Christopher Abrahams |
| 24 Apr 2026 - 17:13 - Debby-0836310721 called for her Bf who might be having a stroke in hout bay advised we can help but it would be best to get him to hospital ASAP- she said she will get someone O/S to take him - Joshua Snyman |
| 24 Apr 2026 - 15:57 - Trevor from ER24 called to ask us to do a call in Hout Bay. I told him we had no vehicles available. - Michelle Thompson |
| 24 Apr 2026 - 14:24 - Received a call from Mrs Bate #8710. She said she has an emergency and she needs us to come out. She said she cant stop urinating. But then said it has been going on for days. I asked if she has seen a Dr. She said no so I told her that as this was not an immediate emergency she needs to first contact her Dr as there is nothing we can give her. After a long discussion and her saying that she couldnt get hold of him and doesnt have the number I asked to speak to her sister and gave her the number for Harbour Bay Medical as her GP is Dr Kempe. She called back again a bit later and again asked us to come out for an emergency. I again told her to contact the Dr. - Michelle Thompson |
| 24 Apr 2026 - 12:30 - 0790353126 called no answer tried calling back but voicemail - Joshua Snyman |
| 24 Apr 2026 - 09:04 - Rv2 in service - Michelle Thompson |
| 24 Apr 2026 - 08:44 - A2 in service - Michelle Thompson |
| 24 Apr 2026 - 08:39 - Denise Pienaar called 0842988389. Her son has various health issues and has not been able to urinate since last night. She wants him taken to hospital. They are non members but on MA. I suggested they try the GP first which she agreed to. Will call back if we are needed. - Michelle Thompson |
| 24 Apr 2026 - 08:14 - A1 inservice - Joshua Snyman |
| 24 Apr 2026 - 08:03 - 0769663249 for her brother who is not a member but she is- advised if he is not a member or on a property of the membership private billing is- unable to accept advised FBH- Pt nauseous ?food poisoning - Joshua Snyman |
| 24 Apr 2026 - 07:44 - 07.40 Received a call from 0721828063 He is throwing up and is weak. Feels like he wants to pass out. He asked what the call out fee is as a non member. I gave him the fees and said that we cant just come and give meds but would have to transport him. He declined. I advised him to go to a GP - Michelle Thompson |
| 24 Apr 2026 - 07:23 - RV3 Inservice - Joshua Snyman |
| 24 Apr 2026 - 06:59 - Pt. details for entry below - Barbara Schroeder - Unit 21, 2 Pass Road - Mem #11354 - Zoe Muller |
| 24 Apr 2026 - 06:56 - - Zoe Muller |
| 24 Apr 2026 - 06:56 - @06:42 a walk-in arrived, x1 AF with abrasions to the head after taking a fall in Central circle this morning - Joseph and Cebo treated Pt. with the first aid equipment - Barbi Schroeder 0827244337 - crew advised that no PRF will be made - Zoe Muller |
| 23 Apr 2026 - 14:57 - Received a call from Metro - MVA outside foodzone - unknown amount of patients- Metro REF 1586 was logged at 1337 - OS contact Celeste, 0845881686 - made contact OS, Celeste says no response required, FIRE assisted 1 pt and the other was unharmed - updated Metro - Brice Lancaster |
| 23 Apr 2026 - 13:27 - caller called 0635861980 for an AM early stages of Swine flu he lives in Kronendal Retirement Village Hout bay pt is on Discovery medical aid i advised there are closer services and he must get in contact with the medical aid he said he will call back if he runs into any problems - Christopher Abrahams |
| 23 Apr 2026 - 12:56 - Judy #6809 0828099618 called and said she has fallen shes off the floor her forehead is bleeding but she said it was nothing to be conacred about she wanted an RV to come and see if she was concussed i advised all of the concision symptoms and she said she was happy to call back if anything changes as she has no symptoms i did advise ill call back in 15mins just to make sure she is doing ok - Christopher Abrahams |
| 23 Apr 2026 - 12:00 - Mylife lien Member 11110 tried to test her lifeline but unable to make contact due to signal i called on her cell and advised Amy will get in touch with her - Christopher Abrahams |
| 23 Apr 2026 - 10:08 - Caller Justin 0823709461 called about a AF fell yesterday and she is unable to move her shoulder they are none members unable to accept private billing they will try and get hold of Gems their medical aid - Christopher Abrahams |
| 23 Apr 2026 - 09:26 - Mr Ross is not feeling well - Continuation of flu - He has meds from Dr last visit - Lindi spoke to Mr Ross - Brice Lancaster |
| 22 Apr 2026 - 11:40 - Lifeline activation from Glades she reports it was accidental - Christopher Abrahams |
| 22 Apr 2026 - 07:51 - Mylifeline activation - Member- 162 - made contact via Device - accidental activation - no response required - Brice Lancaster |
| 21 Apr 2026 - 13:50 - Mylifeline activation - Member- 3827- accidental activation - no response required - Jarod Echardt |
| 21 Apr 2026 - 10:43 - RV3 booking in service @10:43 - Zoe Muller |
| 21 Apr 2026 - 09:38 - RV1 booking in service @09:38 - Zoe Muller |
| 21 Apr 2026 - 09:04 - A3 booking in service @08:43 - Zoe Muller |
| 21 Apr 2026 - 09:03 - A1 boking in service @08:49 - Zoe Muller |
| 21 Apr 2026 - 09:03 - RV2 booking in service @09:03 - Zoe Muller |
| 20 Apr 2026 - 22:29 - #11056 - Rafia Sacks, called via Whatsapp requesting a transfer from FBH to Vic, as she's booked for surgery tomorrow (21/04/26) - we transported her to FBH yesterday for NOF fracture. FBH had requested Metro for IFT (ref#1873), but was still pending. I explained using her free discharge was an option, but if she required any further transport to step down or home, it would be a private bill. After some discussing and phoning Vic (who wanted her taken to EC, but FBH wanted her admitted to C2), I called Metro and escalated the transfer. She agreed to wait and if need be, will call 1st thing in the morning if not collected already). She has just called back and does not want to wait, she would like us to collect ASAP. - Paula Leisegang |
| 20 Apr 2026 - 15:07 - TOC:14:57 - 2 yr old male swallowed the tin foil of a chocolate and is saying it sore - caller was advised that a vehicle can be sent for assessment but we can not do anything and was told to give the Pt. milk - Jarod Echardt |
| 20 Apr 2026 - 10:14 - A4 booking in service @10:13 - Zoe Muller |
| 20 Apr 2026 - 08:42 - A3 did not want to start this morning so Lance jump started the vehicle - took the vehicle for a drive and came across an MVA x2 vehicles involved no injuries - Traffic was made aware. - Zoe Muller |
| 19 Apr 2026 - 23:11 - 0713860522 called as we took her into FBH 1hr ago and no one is helping her and she is in pain advised she must get ahold of a Dr or nurse - Joshua Snyman |
| 19 Apr 2026 - 20:18 - 0609202510 3 YO broke his arm 2 weeks ago and has now pulled his cast off but it looks ok- Advised there is nothing we can do from our side Member 11417 - Joshua Snyman |
| 19 Apr 2026 - 19:39 - Trever from ER24 called to ask if we could assist with a call in Hout Bay. I declined - Michelle Thompson |
| 19 Apr 2026 - 14:41 - Received call from 0843520498 saying they have a deep cut in hand that probably needs sutures, said we can come out and patch it up but cannot stich, they will need to go to hosp, they are visiting, they asked where nearest hosp is explained about false bay and Tokai melomed - Ronald Windell |
| 19 Apr 2026 - 12:35 - Caller Miles, 0878216342, called reporting 2 people trapped under a bridge by water in Epping, gave him additional emergency numbers to contact. - Paula Leisegang |
| 19 Apr 2026 - 08:16 - A4 in Service 08:05 - Paula Leisegang |
| 19 Apr 2026 - 08:16 - RV2 in Service 08:15 - Paula Leisegang |
| 19 Apr 2026 - 08:16 - A3 in Service 08:15 - Paula Leisegang |
| 19 Apr 2026 - 07:57 - Caller 0798344798, Car left roadway, unsure of injuries, on Ou Kaapse before San Michelle Turn Off. Ronnie called Shanes Towing to see if they were on scene, and Shane reported no injuries. No vehicles dispatched.
- Paula Leisegang |
| 18 Apr 2026 - 23:26 - Received a call from #10700. His dad has fallen and bumped his head. Has a small laceration near his eye. While we were talking his dad said he was fine and didnt want us to come out. I then advised him to watch for concussion symptoms. He then called back a bit later to ask if we can come out and do stitches. I advised that we couldnt. He then declined our help. - Michelle Thompson |
| 18 Apr 2026 - 02:31 - caller 0607367609 reports that his sons foot has a blister/bite on the foot the son has been complaining the whole day that it is sore and swelling i advised private billing as the membership is inactive #7839 and he will take his son privately - Christopher Abrahams |
| 17 Apr 2026 - 22:25 - Call diverted to A1 Greg Craig took thew call - Valerie is running a Tachy - used to be a member #8022 - Does not want response due to private billing and wanted advise - Mr Craig advised she should go to hospital - A friend is picking her up and taking her to FBH - Brice Lancaster |
| 17 Apr 2026 - 22:21 - Incoming landlines were down - reset phones and they seem to be working again - Brice Lancaster |
| 17 Apr 2026 - 16:53 - A1 reported a minor MVA @ Quarry Rd and Kommetjie Rd, FH. No injuries - Michelle Thompson |
| 17 Apr 2026 - 11:44 - 0823950226 for his Autistic daughter who swallowed a pill while still in the silver foil packing, it has scratched her throat and is uncomfortable now- advised there is not much we can do as she is not chocking just irritated throat and he said he will take her to the ER - Joshua Snyman |
| 17 Apr 2026 - 09:28 - Received a call from Ithemba School. They have a pupil who has a bad cough that sounds like croup. They have called the mom who is on her way. She asked if we can come and have a look at him. There is no SOB. I advised that he will need to be seen by a Dr as he probably needs antibiotics and there isnt really anything we can do for him. I advised her to please call back if he becomes SOB or if his condition changes. - Michelle Thompson |
| 17 Apr 2026 - 08:44 - Received a pocket dial from Linley #202. Called back and confirmed that all is well. - Michelle Thompson |
| 17 Apr 2026 - 08:44 - A3 inservice - Joshua Snyman |
| 17 Apr 2026 - 08:02 - A4 inservice-07:56 - Joshua Snyman |
| 16 Apr 2026 - 09:05 - A1 in service @ 09.00 - Michelle Thompson |
| 16 Apr 2026 - 08:45 - A2 in service - Michelle Thompson |
| 16 Apr 2026 - 08:29 - 0826928412 not speaking on other end went to voice mail after calling back - Joshua Snyman |
| 15 Apr 2026 - 18:38 - RV5 reports broken down vehicle intersection kommetjie main road and 10 th Avenue, Fish Hoek - Requested traffic as it is blocking the lane - contacted 107 and reported - REF 1003085080 - Brice Lancaster |
| 15 Apr 2026 - 17:08 - CSO Kenny called to see if we have a vehicle available or a call in Seapoint, Cape Town - Advised we are located in Fish Hoek and do not have any vehicles that side - Brice Lancaster |
| 15 Apr 2026 - 09:36 - caller called from 7 Lynx 0603797022 AF known with CA and her bed sores are bleeding and shes not feeling well REF1133 caller was unable to accept private billing so tried to hand the call over to Metro dispatcher William who would not take O/S contact for more info he would was not wanting to log the call because he could not determine call priority due to the info lindi spoke to him and handed the call over - Christopher Abrahams |
| 15 Apr 2026 - 07:59 - on the 14/04/26 i was working an event and pulled a muscle in my L glute - Christopher Abrahams |
| 14 Apr 2026 - 20:52 - Received a call from 0846461718 (Mario) - who wanted assistance with a declaration as they have called Metro 2hrs ago - followed up with Metro and they advise a vehicle has been dispatched and is passing through Lakeside at the moment. called caller back to advise a Metro vehicle is on the way. - Zoe Muller |
| 14 Apr 2026 - 17:44 - Received a call from Sister Caroline, 0722000354, she is worried about a Pt we saw on the 13/4/26 (20260413/8) - She fell and was placed back into bed, RHT signed P3 G - She is worried because she heard that the patient hasn't been eating for 2 days and is unable to get out of bed and she is all alone - She couldn't remember the address on the call - Made contact with the Pt (Marinda Verwey, # 4944, 0744271729) - she is with a carer and does not want response from CMR - They will call us if needed - Called Sister Caroline back and advised all is well - Brice Lancaster |
| 14 Apr 2026 - 16:44 - Received a call from Gavin Glaum #1285, 14 Ibis Way, Sunnydale - His membership was terminated due to non payment - He spoke to Abi earlier and wanted to chat again as he would like to make a payment to reactivate his account - He is anxious in case he needs to call us tonight as his wife is not feeling well - Advised he can call if needed and we will respond but I cannot guarantee on the phone that there will not be a private bill - He says he will make the full payment now - Advised to hold onto proof of payment and contact Admin in the morn to complete the account reactivation - Brice Lancaster |
| 14 Apr 2026 - 11:28 - Received a call from Aniska Naidoo, 10676, - 16 Sweetwater Close, Lake Michelle - her 1 year Male accidentally drank air freshener - She is unsure of how much he has drunken - no change in behavior, no SOB, no vomiting, no guarding of abdo or fussing of any kind - She wants to know what to do - Advised there is not much a para can do OS besides make recommendations and check vitals but we are happy to send - The best course of action would be to transport through to Hosp - they will be able to assess and intervene as needed - Advised that should she run into any issues to call us for response - Brice Lancaster |
| 14 Apr 2026 - 10:01 - Mylifeline activation - Member- #10893 - accidental activation -- made contact via Mandy as pt did not hear her devise- no response required - Christopher Abrahams |
| 14 Apr 2026 - 09:36 - Tutu from Netcare called for an ADT client who was complaining of pain in her hip unable to walk and back pain i called O/S contact 0817765133 where said she shes a client of ADT i explained that there will be a private bill as we are not associated with ADT and she was unable to accept private billing handed the call back over to Netcare REF5109 ADT ADA01521 OB91205WW - Christopher Abrahams |
| 14 Apr 2026 - 08:08 - Mylifeline activation - Member- #1802 - accidental activation while charging - power went out yesterday and was testing - made contact via device - no response required - Brice Lancaster |
| 13 Apr 2026 - 19:05 - Received a call from Claudette who wanted assistance with her dad who has dementia and he is struggling from constipation at the moment but she has noticed that he has a lump on his groan and would like us to come out and test it - I advised that we can come out and assess him however we cant test and diagnose the lump and we would need to transport him to hospital to get that done - caller advised that she will discuss with her dad to take him through privately. - Zoe Muller |
| 13 Apr 2026 - 17:08 - TOC: 16:57 0847008694 - 44 yr old female known Bipolar disorder - Pt. is saying that she wants to commit suicide - Mrs. Van As Wegan as been to Ocean View SAPS and they advised that they cant take her as the have the small van. Advised Mrs. Van As Wegan about private billing and payment upfront and if she refusing hospital transport we can not force her to go. Then she said that SAPS is willing to take her daughter to hospital and she will be making contact with the social worker. - Jarod Echardt |
| 13 Apr 2026 - 16:47 - Received a call from Mrs. Van As Wegan regarding her daughter Rene Van Aswegen who has been drinking and causing trouble where she lives in Scarborough - caller just wanted to find out how it would work if they required transportation to hospital as she is on her way to Ocean View SAPS and will contact us if needed - Zoe Muller |
| 13 Apr 2026 - 12:25 - 0217870275 called to be transferred through to the membership department as her NOK (her son) number has changed. Caller was transferred to 204 (Lisa) - Zoe Muller |
| 13 Apr 2026 - 11:02 - Received a call from Mrs Trout who wanted to just test hr panic button - all in order and device working as should - Mem#10317 - Zoe Muller |
| 13 Apr 2026 - 05:47 - Sheela reports she injured her ribs/muscles on call #17, she will let Taryn knowe - Ronald Windell |
| 12 Apr 2026 - 23:22 - Call from 0828995005 - husband has what appears to be gastro, with lots of vomiting - was looking for advice or which hospital to take him to. I advised CMC has a bit of a wait at present, but she could also try Melomed (Non members) - Paula Leisegang |
| 12 Apr 2026 - 10:01 - Mylifeline activation - Member- 117- accidental activation - no response required - Jarod Echardt |
| 12 Apr 2026 - 09:51 - @09:46 - A elderly male called saying that he has had a pain to the chest when he breathes. Advised him of the private billing he then said no its fine he will make a plan to see a doctor today. Asked if he would like like call to be logged with metro he said no. 0828028656. - Jarod Echardt |
| 12 Apr 2026 - 09:12 - TOC:09:01 - 86 yr old male has not had a bowel for the past four days and as not seen a GP within those four days. Caller was advised that a vehicle can be sent now for a assessment to be done but advised that they will take their dog for a walk and see if works first. 28 Lakeshore Drive Lake Michelle Noordhoek Mrs. Louw 072 024 4848 - Jarod Echardt |
| 11 Apr 2026 - 22:35 - addition to Ob below call was given over to Ov saps - Tyree Jacobs |
| 11 Apr 2026 - 22:32 - Got a call from 0829999901 asking if we could send a vehicle to long beach Kommetjie for kids drinking seems like the one kid is struggling he is drunk i advised that due to no medical emergency we can make contact with sap Ov and se if they can check it out and if there is a need for medical assistance we can see how we can assist - Tyree Jacobs |
| 11 Apr 2026 - 22:27 - Got a WhatsApp message from Shane Towing asking if we could assist with a MVA in MZB main road and gave 0733020273 as a OS contact i just called os car was rear ended by a taxi and female hat was sitting in the back seat has a bit of back pain fire just arrived os and metro is sending a vehicle we confirmed with DZ that we leave the call to metro since they are sending i called back os to let them know metro will be covering the call i also let Shane know that metro is sending from their side - Tyree Jacobs |
| 11 Apr 2026 - 16:29 - Joanne (0796656789) called, she is visiting Simon's Town and her husband (known cardiac pt) is not feeling well, she asked for the closest appropriate hospital to take him to. I recommended Tokai Melomed and told her not to hesitate calling should his condition change. - Paula Leisegang |
| 11 Apr 2026 - 15:08 - Cape Point Vineyards - guest slipped and fell with a wine glass and needs stitching. I advised we can assess and transport to a facility, but we don't do stitching. Manager will take care of guest and he will go to a facility for stitching privately. I offered to send a medic to assess, which they declined. - Paula Leisegang |
| 11 Apr 2026 - 15:06 - - Paula Leisegang |
| 11 Apr 2026 - 09:51 - Caller 0662992170 - working on construction site opposite Longbeach medical and has a small metal splinter in eye. Longbeach Medical is closed and he asked of other Dr's/Hospitals in the area as he is not local. Advised him of False Bay Hospital as well as Fish Hoek Medicross (gave him the contact details). - Paula Leisegang |
| 11 Apr 2026 - 07:51 - Sister from Carlisle Lodge called to say that a runner is lying in the road, I gave her the emergency contact number for the Two Oceans (021 023 2720) - Control checked the road, but couldn't get a visual of anyone in the road. - Paula Leisegang |
| 10 Apr 2026 - 19:52 - Got a call from Netcare Lundi-0102098000 for a call at 11 Cone road Retreat For a 35 yo female Who had collapsed but is now conscious and breathing i called os and pt is reported to have breathing difficulties but can speak in full sentences i called Duty Manager TT to ask if we could dispatch to the area she is not familiar with the area and advised i Call Dz -Dz advised to Give the call back to Netcare i called them back and advised that we don't have vehicles avail - Tyree Jacobs |
| 10 Apr 2026 - 14:56 - @14:40 received missed call from 0636591298, called back, no answer - Ronald Windell |
| 10 Apr 2026 - 12:49 - Accidental call from Anne Bradshaw (6211) via Whatsapp - she pressed the wrong button - Paula Leisegang |
| 09 Apr 2026 - 20:36 - Received a call from 0834414999, no membership associated - They are in Stonehaven Estate - her husband has taken a fall and cut his arm - she has bandaged the wound and he his up off the floor - She wanted advice regarding whether she should go through to hospital or not - I advised should he require stitches, the best bet would be to go through straight to EC - She will do so - Requested that should she run into any issues t call us back and we will dispatch crew to assist - Brice Lancaster |
| 09 Apr 2026 - 11:14 - 0834726803 quite a bad fall and cut open leg with a flap- would like to know what to do- advised we can send a vehicle to asses but if stiches are needed we will need to transport- he will take her privately member:4787 - Joshua Snyman |
| 09 Apr 2026 - 08:22 - A3 booking in service 08:22 - Zoe Muller |
| 09 Apr 2026 - 08:22 - RV1 booking in service @08:22 - Zoe Muller |
| 09 Apr 2026 - 07:12 - severe pulsating headache she would like us to diagnose her- no other symptoms advised it would be hard to diagnose her with only a headache since last night as a symptom-she opted private transport with her partner -0217887283 - Joshua Snyman |
| 09 Apr 2026 - 01:50 - regarding below OB Shelby called back and said she will go privately through to CMC - Christopher Abrahams |
| 09 Apr 2026 - 01:45 - caller Shelby 0662132006 called about her friend who was in an BMA out side of The Range Function and Conference Centre in constantia i advised its out side of our responding zone i did log the call with ER24 REF0050 - Christopher Abrahams |
| 08 Apr 2026 - 21:28 - SAPS OV called for declaration, As per below (08 Apr 2026 - 20:05 - Mr Buwati undertaker services in Masi called for a declaration in the wetlands) - Advised we are aware of the call but will not be responding due to the location of the decease (Please see note below) - Advised it has been logged with Metro REF 2651 and they will need to wait for SAPS or encourage Metro to be faster - Brice Lancaster |
| 08 Apr 2026 - 21:17 - Prof Baneri - GSH Surgeon - calling on behalf of colleagues mother - ? UTI - currently Delirious and needing to get to CMC - She is not a CMR member - Bonitas Medical Aid - Advised the best course of action would be to contact Bonitas directly and provide medical aid details - They will either engage one of their SP or get a nearer service to respond - Advised if he runs into any issues to call back for assistance - Brice Lancaster |
| 08 Apr 2026 - 20:05 - Mr Buwati undertaker services in Masi called for a declaration in the wetlands - Adult Male 37yo - Natural Death - Pt had a medical history - OV SAPS has been contacted by Mr Buwati - Pt passed at 1300 - Metro came but couldn't go into the wetlands and family could not bring out body, they left without declaring - Lindi is aware - Advised we would not be sending our crew due to location and night - Logged call with Metro REF 2651 and provided to Mr Buwati - Brice Lancaster |
| 08 Apr 2026 - 16:08 - TOC: 15:58 Ranger Charles 0635014281 called adult male fallen laceration above the right eye bleeding as stopped- Spoke to the tour guide about the Pt. advised them of private billing but they were more worried about the time that we can get to them and said that they will go privately to hospital has the tour bus needs to leave. Cape Point - Parking lot near the Cape Point Funicular - Jarod Echardt |
| 08 Apr 2026 - 14:53 - Phoned Mr Clark to advise that it was not CMR that phoned him earlier to advise him that the medical aid is not covering this, it might have been the hospital. We did it under his free discharge. He understood and is still Happy with our service. - Lindi Bredenhann |
| 08 Apr 2026 - 11:37 - Pocket dial-0728586005 - Joshua Snyman |
| 08 Apr 2026 - 10:18 - TOC10:15 0685674210 called for someone feeling unwell in Masi advised the caller about private and payment up front or a call can be logged Metro then they put the phone down - Jarod Echardt |
| 08 Apr 2026 - 07:33 - A4 inservice - Joshua Snyman |
| 07 Apr 2026 - 20:34 - Mylifeline activation - Member- #3986 - accidental activation - all good - Christopher Abrahams |
| 07 Apr 2026 - 16:50 - Jacqui reports she was bitten by a pt dog on call 20260407/12 - TT is aware - Returning to base to tend wound - Might get a possible tetanus - Brice Lancaster |
| 07 Apr 2026 - 10:47 - Mylifeline activation - Member- 10852- accidental activation - no response required - Brice Lancaster |
| 07 Apr 2026 - 08:44 - Mylifeline activation - Member- 101168- accidental activation - all good - Brice Lancaster |
| 06 Apr 2026 - 11:57 - Received a call from Priscilla 0655492720, 10 Corvette Road, Sunvally - she has fallen and is sitting on the ground - unable to accept private billing - membership 10682 terminated due to non payment - Advised I can contact Metro on her behalf - She says she will call them and has family enroute - she will call back if she requires CMR assistance - Brice Lancaster |
| 06 Apr 2026 - 10:54 - Mylifeline activation - Member- 9860 - accidental activation - all good - Brice Lancaster |
| 06 Apr 2026 - 07:43 - 0714165495 caller called about an AF how has ? broken her finger and he was requesting an ambulance he could not give me any info i called O/S 0787476965 where they said they did not want us to come out - Christopher Abrahams |
| 05 Apr 2026 - 14:12 - Received a call from Simone (07892969175) for an adult female with chest pain and sweating - spoke to the Pt.s daughter who advised that her mom has been getting these symptoms for the past 20 years and they usually give her nitric oxide but she has forgotten it at home. Whilst on the call they decided to give her a half a disprin and said the symptoms has subsided but they will monitor as a half aspirin was given. I advised if anything should worsen they should call back. - Zoe Muller |
| 05 Apr 2026 - 08:30 - A3 & A1 booking in service @08:30 - Zoe Muller |
| 04 Apr 2026 - 19:06 - Call from 0847008694 (brings up 2 x memberships - both inactive - 3454 & 7039) - daughter has a personality disorder and has been drinking heavily today and is currently walking around Fish Hoek and her app shows her at CMR offices in Recreation Road. I advised that the offices are closed and daughter is likely at the "Yellow Door" superette. Her daughter was calling her and she hung up. - Paula Leisegang |
| 04 Apr 2026 - 18:59 - call 20260404/3 patients daughter called back and asked if we know where the referral letter is i advised ill speak to the crew and find out the letter was found in the ambulance caller was very upset and is not happy i advised we could scan it in and send it to her she cut me off and said her husband would fetch it i gave the address she ended the call then called back to ask if we could scan it and send it to her the letter was sent as a PDF and a normal picture under contact (Letter lady) as i could not get her name - CMR GO |
| 04 Apr 2026 - 18:46 - call 20260404/3 patients daughter called back and asked if we know where the referral letter is i advised ill speak to the crew and find out the letter was found in the ambulance caller was very upset and is not happy i advised we could scan it in and send it to her she cut me off and said her husband would fetch it i gave the address she ended the call then called back to ask if we could scan it and send it to her the letter was sent as a PDF and a normal picture under contact (Letter lady) as i could not get her name - Tyree Jacobs |
| 04 Apr 2026 - 16:02 - Got a call from 0612134062 Amelia in Centurion Littleton(Gauteng) asking if we can assist the with advice they have a situation of drug abuse where the mom who is on drugs is staying with the foster parent of her kid she has started using again and is causing trouble locking the kid in her room while she goes and smokes drugs the Neighbor has managed to get the kid to her place i advise they go to the police station and saps would advise from there if any medical intervention is needed wed get her some assistance caller is very thankful for the advice and will call back if they need more advice or any assistance - Tyree Jacobs |
| 04 Apr 2026 - 15:33 - TOC:15:13 - 40 yr old male taken a fall caller was unsure if the Pt. knocked his head or not but is talking and breathing. Asked the caller is the Pt. a member of CMR he advised no. Caller was advised about private billing he then said ill speak to the Pt. and will call back. Called back at 15:21 and the caller advised that they are ok and will call back if things change. +27 84 956 7616 - Jarod Echardt |
| 04 Apr 2026 - 14:19 - Addition to Ob entry Below i called back the family is still deciding and will give us a ring if needed
- Tyree Jacobs |
| 04 Apr 2026 - 13:51 - Got a call from 071 972 3598 stating his 6 week old baby has alot of mucus for about a week its white milky i advised that they take the baby to Hospital and a Dr would advise what's wrong i also gave the option of us sending a vehicle for assessment caller asked what the concern would be around giving antibiotics to the baby i told him that i would not give him any recommendation in re to that and that he should rather speak to a Dr caller said he would call us back if he made up his mind found membership #11526 Under the cell number - Tyree Jacobs |
| 04 Apr 2026 - 10:56 - Got a call from Ned bank-0102293101 in search for Ruro titshewe i advised no person workng at CMR by that name - Tyree Jacobs |
| 04 Apr 2026 - 09:41 - Pocket dail from 0836971482 i called back all is well 2 memberships for the phone number #5985 and #7518 - Tyree Jacobs |
| 04 Apr 2026 - 09:11 - Mylifeline activation - Member- 701 - tried making contact via device but just rang so had to call Mr. Allan cellphone - accidental activation - all good - Jarod Echardt |
| 04 Apr 2026 - 06:52 - Received a call from 0655294181. She said someone was bumped by a motorbike in OV. Line was very bad. I asked if Pt was conscious but she didnt know as isnt o/s. I asked for a o/s number and the phone went off. Called back and then call dropped before getting the number. We tried numerous times but then phone just went to voicemail. Received no other reports of the incident. - Michelle Thompson |
| 04 Apr 2026 - 01:04 - Received a call from Patricia 0798574192 10 Wood Way,, Glencairn #8946. Her husband came home from hospital yest. Had an ablation. He is very hot and shaky. She thinks he has a fever but doesnt have a thermometer. No other respiratory symptoms and not SOB. She wanted us to come out and tell her if he is getting flu or if its just a cold which he thinks it is. He had paracetamol @ 19.30. I advised her to give him more paracetamol and that there is nothing we can give him. I told her that it doesnt sound like an actual medical emergency but rather that he should see a GP tomorrow and if its an infection then to go onto antibiotics - Michelle Thompson |
| 03 Apr 2026 - 22:36 - 22.21 Received a call from Matthew #10648. He has taken his vitals with his BP monitor and his HR is ranging between 98 - 150. Hx of Cardiac issues. But after an ablation last year he has had no problems His BP has been ranging between 110/95 to SYS of 138/160/152. He has no other symptoms and is not feeling unwell. He says he is very slightly SOB but that could be from anxiety. His wife passed away 3 months ago. Saw his GP last week and GP did diagnose some anxiety. I offered to send out a vehicle but advised him that our vitals do change consistently which is obvious from his readings. I suggested that as he is experiencing any symptoms that he try and relax and see if that changes anything but assured him that he is to call back if feeling worse. - Michelle Thompson |
| 03 Apr 2026 - 19:21 - Received a Lifeline alert from #11327 Edmund Schurr. False alarm. All in order - Michelle Thompson |
| 03 Apr 2026 - 15:20 - 0761917775 - Mrs Veronica Adams (membership #11292) had something cut out her leg at Dr Cleveland's rooms, and now it is very inflamed and sore, she called asking what she can take for it. Advised that she will need to see a Dr for an antibiotic. She wanted to know if we had an on-site Dr that could perhaps prescribe something as she has no access to GP's today (Dr Clevelands rooms are closed). I advised she could go to False Bay and ask the Dr on Duty, but there is nothing we can do for her without transporting. - Paula Leisegang |
| 03 Apr 2026 - 09:39 - Alan Booth - 172 Kommetjie Road (membership 161) called to inform us that he will be away for the weekend, and will inform us again upon his return. His "FOB" will not have signal. - Paula Leisegang |
| 03 Apr 2026 - 00:11 - Received a call from 0720500991 @ 00.05 She is vomiting with stomach cramps. Has taken Gaviscon. Started about 2 hours ago. Wanted to know if we can come and give her something. I advised that we cant. She would need to go to hospital. She said she would get her husband to take her t CMC. I asked about a MA and she is on Discovery. I suggested she call them to see if they will Auth transport as they are in their 80s. I told her that most MAs will pay if deemed necessary - Michelle Thompson |
| 02 Apr 2026 - 22:15 - OV SAPS Phoned back and stated they contacted metro with ref 2552, Metro stated they will send a vehicle as per Constable - Chris Crouwkamp |
| 02 Apr 2026 - 22:12 - Received a call from OV SAPS advising their van is standing off with a suicide(hanging) in Masemola road Masiphumelele requesting a declaration to be done, Advised thy need to contact metro first. Constable advised they haven't contacted metro yet but she give them a call. - Chris Crouwkamp |
| 02 Apr 2026 - 19:44 - 19.26 Received a call from 0729317062 They stay in Milkwood Park. She called and spoke to Chris a few minutes before because her daughter wore new make up today and when she removed it after a few hours her face was very itchy. She gave her daughter a anti-histamine. Daughter was not SOB. After explaining private billing she said she would see how it goes. She then called back and said her daughter was now becoming SOB. I offered to send a vehicle but also suggested she take her daughter to BH to save costs. She then said otherwise can they go to CMC. I then enquired about MA and she said they are on Discovery. I told her that as long as the MA deem it an emergency they should cover the bill. She said no as she has a friend on his way and she will see what he says when he gets there. I again offered to dispatch but she said she will let us know. - Michelle Thompson |
| 02 Apr 2026 - 09:00 - 20260401/18 - I spoke to Max this morning regarding the call from last night and to check in on how she is doing mentally, especially considering the nature of the incident and the fact that it occurred outside her home.
She is doing well overall; however, she was understandably shaken initially when she heard people screaming for her from outside, as it triggered some concern that it might have been her ex.
She has since settled and is coping. I did tell her to please let us know should anything change, and should she need to speak to someone regarding the incident. She will most definitely do so.
- Lindi Bredenhann |
| 02 Apr 2026 - 08:59 - Call from 0721208260 - elderly gentleman fell off his bicycle in Tokai Forest, near the secret Cafe - appears to be concussed. Caller explained to the casualty that she has emergency services on the phone, Rider refusing any medical treatment. - Paula Leisegang |
| 01 Apr 2026 - 21:19 - call came via ER24 WhatsApp line 0794929886 for a 53-year-old male, tachycardia i called O/S 0631026992 where caller said her husband said it feels like his heart is racing and hes not feeling well they were unable to accepted private billing pt are not on medical aid i handed the call over to Metro i was on the phone with Metro when Trevor the dispatcher from ER24 said he will be sending an Er24 ambi i stood metro down did not get a REF no due to the call not being logged yet caller location is Glen Mews, Gleneagle Road, Welcome Glen, Cape Town Unit 37 - Christopher Abrahams |
| 01 Apr 2026 - 19:25 - caller 0665165038 called about a 7 year old male who had burnt his bum he was pushed into a kettle we had Cebo talk to the caller as her English was not so good and the caller lives in Mpumalanga we advised we are based in Cape Town - Christopher Abrahams |
| 01 Apr 2026 - 16:27 - 16.24 His mom might have # her hip. He has called Metro but wanted to find out about our costs. I advised him regarding private billing. He is going to try and make another plan. 0845895206 - Michelle Thompson |
| 01 Apr 2026 - 14:55 - Sharon 0731655493 called wanting to know if non members can request an ambulance from us. I informed her about private billing and she said she will call another service - Michelle Thompson |
| 01 Apr 2026 - 09:32 - Received a call from Joyce 0789319564 18 Alpha Way, OV for her sister who has body pain specifically from the hip down the leg and also nausea and vomiting. Could not accept private billing so Lindi logged the call with Metro. Ref 1082. Called back and gave them the Ref. Advised them to follow up regularly with Metro. - Michelle Thompson |
| 01 Apr 2026 - 08:40 - A1 and A2 in service - Michelle Thompson |
| 01 Apr 2026 - 08:35 - A3 in service - Michelle Thompson |
| 01 Apr 2026 - 05:30 - A3 reports bush Fire opposite OV SAPS - contacted Fire control and reported - Contact Kommetjie Fire directly and reported - They will be sending a vehicle to investigate - Brice Lancaster |
| 01 Apr 2026 - 01:28 - Mrs Manuel called, #709, 7 Mira Road OV, 061 404 4871 - She has an abscess which has been seen by GP, currently on antibiotics - the abscess has burst and is quite painful - She wanted advise as her daughter is currently cleaning it - Advised that is the correct course of action, clean the wound with warm soapy water trying to retain sterility the entire time - then cover the wound with bandage and gauze to protect wound and catch any further seepage - Recommended seeing Sister, Gp or hosp tom just to assess the wound - Requested should anything change throughout the night to give as a call and we will get crew to her ASAP - Brice Lancaster |
| 31 Mar 2026 - 12:55 - Mr. Brookman called asking if we can assist metro108 with a ALS for a 62 yr old female having seizures in Kanana Rd Masiphumelele - Spoke to Lindi about the call and was advised to hand the call back as they got ALS. - Jarod Echardt |
| 31 Mar 2026 - 11:20 - Mylifeline activation - Member- 11198 - made contact via device - accidental activation - all good - Jarod Echardt |
| 31 Mar 2026 - 10:18 - Received a call from 0823078997. Could not hear him so he said he will call back. I tried to call him twice but could not get through. He did not call back - Michelle Thompson |
| 31 Mar 2026 - 09:55 - Received a WebDispatch from Azozo 26-0143382-E-01 @ 11.00. I accepted but then saw the time so called back and told them I cant confirm that we will have a vehicle available at that time. Also we cannot wait with the Pt @ Xrays - Michelle Thompson |
| 31 Mar 2026 - 08:48 - A1 in service - Michelle Thompson |
| 31 Mar 2026 - 08:11 - A2 checks completed and in service - Michelle Thompson |
| 31 Mar 2026 - 07:43 - TOC 07.32 Sgt Memdara 0824691874 called regarding the Passing of 10 month baby in the Wetlands, Masemola Road - Zululand, Masi. The family apparently called Metro hours ago but no Ref number available. O/S 0647778886 Constable Slarmie. I called Metro to follow up and Metro 42 is on the way. Called the Sgt back to advise him. - Michelle Thompson |
| 30 Mar 2026 - 07:43 - Caller Nick 0828707133 called about a friends mom who has fallen n0 injuries just wants her to be assessed i advised private billing and they are unable to pay pt is on a property that is not covered by a membership and asked if we could treat pt under his membership i advised we cant unless pt is on a covered property - Christopher Abrahams |
| 29 Mar 2026 - 23:34 - 23:26 A lady for her daughter who was bitten by her dog to the lip and wanted to know if we do stitchers and come out and do a assessment - Caller was advise that we can come do a assessment but if stitchers are needed that will be hospital transport - Caller that advised that they will take her to hospital with private transport now. - 0824921341 - Jarod Echardt |
| 29 Mar 2026 - 20:31 - @20:21 Margrett 0788030600 for a lady that passed out twice and is awake is vomiting. Pt. did eat some yellowtail at Live Bait Kalk Bay - I did advise about private and that we can submit to the medical but if the dont cover the bill the Pt. is the liable for the bill - Caller advise that they will take the Pt. to CMC - I did say to the caller if anything changes please call back - Jarod Echardt |
| 29 Mar 2026 - 19:45 - Received a call from 0814150661 who wanted to know how private billing works just incase she needs to call later as she feels like everything is closing up from her abdomen to her throat. she thinks a panic attack might be coming on but she is okay for now and will call back if need be. - Zoe Muller |
| 29 Mar 2026 - 08:26 - Received a call from 0828877578, He was bitten by a dog on his leg - non emergency, bleeding under control - Wanting Advise regarding Tetanus - can't remember when he got his tetanus injection/booster - Advised it is recommended to get it in that case - As it is Sun most Dr offices are closed - Advised to try Longbeach medical or Tokai Mediclinic otherwise they will likely need t go through to EC - Brice Lancaster |
| 29 Mar 2026 - 06:28 - Natasha - Neptune Lane Ocean View, 0644728819 - a lady had just given birth in the road outside her house, I explained we currently don't have an ambulance available, but logged a call on her behalf (REF: 1516), will follow up with her as soon as we have a vehicle available and check if Metro has arrived. - Paula Leisegang |
| 28 Mar 2026 - 20:46 - 0835655549 - Avrile (member 11153) called, she had eaten a slap chip while putting food in microwave, and felt like the chip went down the wrong hole. She coughed and daughter proceeded to give the hymnic maneuver (she was at no time choking, just coughing), but was concerned that her lungs don't feel as though they inflating equally. She was calm, speaking full sentences - and advised that it may feel that way after the coughing, but there should be no need for concern, and she is welcome to call back if she is still uneasy about the feeling, but she is breathing normally. - Paula Leisegang |
| 28 Mar 2026 - 13:52 - Received a call from 0824190090 - for her nephew who has cut his leg with garden sheers and she think he might need stitches - callerjust wanted to find out if we are able t stitch the wound and i advised we are unable to - caller decided to transport Pt. privately to TMH - Zoe Muller |
| 28 Mar 2026 - 01:07 - Brent O'Callaghan called again, now sending RV1, pt has vomited again. - Paula Leisegang |
| 28 Mar 2026 - 00:16 - Brent O'Callaghan (11069) called via whatsapp, a 15min conversation due to him having a streak of blood in saliva after forcing himself to vomit after have a sore stomach. Advised he may have just scratched something after forcing the action, he will try get some sleep and call back later if feeling unwell - at time of call he was feeling much better than earlier today. - Paula Leisegang |
| 27 Mar 2026 - 12:32 - TOC:12:20 (0832537966)- 24 yr old female having a psychotic episode - Pt. has bitten her mom already - Pt. mom has spoken to the Pt. Doctor and they advised that the Pt. needs to be brought in a ambu to hospital. Caller was advised about private billing if the medical aid does not cover the cost of the call and that SAPS will need to be called as your daughter has bitten you and if she is violent towards the ambu crew. Caller advised that she will call back 11 William Frederick Rd, Bergvliet - Jarod Echardt |
| 27 Mar 2026 - 10:13 - Received a call for an adult female 45yo - chest pain and dizziness @11 Harry De Stadler Close, Fish Hoek - advised caller of private billing and they were unable to accepted - Logged call with Metro REF#1096 Williams - Zoe Muller |
| 27 Mar 2026 - 00:30 - 156 Myeza road Angel0658068922 for AF who feels like she is going to have a seizure advised bill logged with metro ref:0454 - Joshua Snyman |
| 26 Mar 2026 - 08:17 - RV3 in service 08:16 - Paula Leisegang |
| 25 Mar 2026 - 23:22 - Call from Harries (metro) MVA in Kommetjie- they did not have an address and could not get ahold on scene- called fire and they are on scene reporting 1 green male no ambi req and location is outside fisherman's.0695828320 Ref:2634 - Joshua Snyman |
| 25 Mar 2026 - 09:20 - A3 in service 09:20 - Paula Leisegang |
| 25 Mar 2026 - 09:09 - Below is A5 Mech checks, not A3 - Paula Leisegang |
| 25 Mar 2026 - 09:09 - A3 mechanical checks completed at 09:07 - Paula Leisegang |
| 25 Mar 2026 - 00:43 - Received a WhatsApp Message from 0646773146 - Sent through WhatsApp greeting - they say there is an AM 85yo with GSW to chest - 89 Buitekant street in CBD - Advised we are located in Fish Hoek and provided nearer services contact numbers - Brice Lancaster |
| 24 Mar 2026 - 17:24 - Received a call from Cathy West, one of the owners of The Green Room #11342. They have a gentleman visiting at their house who is not feeling well and is shaking. I explained that their Business membership only covers their place of business and the owners anywhere in the area. It does not cover guests at their residence. I explained about private billing. They then called back and said he has a hospital plan and would that cover the bill. I explained that most medical aids do not even cover a call out and would most likely not cover transport. He then said they would take him privately to hospital. - Michelle Thompson |
| 24 Mar 2026 - 13:57 - Mylifeline activation - Member- 10891- made contact via device - accidental activation - all good - Joshua Snyman |
| 24 Mar 2026 - 11:39 - Below membership-3886 - Joshua Snyman |
| 24 Mar 2026 - 11:39 - Call from Harry Goemans to get a membership number for client so she can get her discount - Joshua Snyman |
| 24 Mar 2026 - 10:54 - ?seizures unable to call O/S Lindi said to give to metro-in redhill-Tandeka-0772999926 REF-1238 - Joshua Snyman |
| 24 Mar 2026 - 09:59 - Mylifeline activation - Member- 2534- made contact via device - accidental activation - all good - Joshua Snyman |
| 24 Mar 2026 - 09:39 - A3 inservice - Joshua Snyman |
| 24 Mar 2026 - 09:11 - Rv2 in service - Michelle Thompson |
| 24 Mar 2026 - 08:55 - A2 in service - Michelle Thompson |
| 24 Mar 2026 - 08:54 - Rv3 in service - Michelle Thompson |
| 24 Mar 2026 - 08:54 - A4 in service - Michelle Thompson |
| 24 Mar 2026 - 08:14 - RV1 inservice - Joshua Snyman |
| 23 Mar 2026 - 14:00 - 0213005795 for a Pt in hout bay advised it is out our area- she said ER24 and Netcare have no vehicles- gave Z med - Joshua Snyman |
| 23 Mar 2026 - 12:29 - Mylifeline activation - Member- 10470- made contact via device - accidental activation - all good - Joshua Snyman |
| 23 Mar 2026 - 09:13 - A2 in service - Michelle Thompson |
| 23 Mar 2026 - 09:12 - RV2 inservice - Joshua Snyman |
| 23 Mar 2026 - 08:50 - A3 inservice - Joshua Snyman |
| 23 Mar 2026 - 03:04 - Received a call from 0847953977 wanting an ambulance in Humansdorp - Michelle Thompson |
| 22 Mar 2026 - 17:52 - Received a call from Sister Kristina at Peers Village saying she received a call from someone saying she needs to go check on Mr Hill at cottage A27 but they dont have a resident by that name and the cottages dont have that number. She believes it was someone from CMR but did not get a name or phone number and hoped we could pick up who the person may have been. Unknown if any medics tried to contact Peers Village as most vehicles on calls not related to Peers village - Abi Bussio |
| 22 Mar 2026 - 15:44 - Got a call from Debra 0824672271 for an adult male who apereas to be sleeping on the side of the road she is ?seizure he is snoring and has slight body conventions she did conform that he was homeless i advised ill speak to my manager due to low vehicles Lindi advised i must call metro i handed the call over to Metro Ref1325 and she confirmed that a ambi is on the way i then got another call from a Dr O/S 0823202097 for the same call i advised we have gotten the call and had handed it over to metro she asked me to call Metro for an ETA i called Metro and was told by Metro dispatcher that Debra had canceled the call i asked if we could make a new case dispatcher confirmed and advised a ambi will be dispatched i call the Dr back and explained earthing and gave her the new Ref 1359 where the Dr then told me that the pt was coming out of postictal stage i advised to keep monitoring him and call Metro for an ETA using that Ref she understood that we were short on Vehicles and confirmed she will call back if she runts into any problems - Christopher Abrahams |
| 22 Mar 2026 - 11:22 - Ms Burns testing her lifeline all in working order - Christopher Abrahams |
| 22 Mar 2026 - 10:09 - Caller 0837779443 called saying he lives in Sunnydale he was involved in an MBA yesterday and now has slight pain to his leg he was hoping that one of our crew that stays near him go walk over and do an assessment i advised we cant do that but are happy to send out to do an assessment but he was unable to accept private billing i advised can log the call with Metro or if he is able to take himself to hospital in a safe manor you can go down to False bay hospital for an assessment as hes not on a medical aid - Christopher Abrahams |
| 21 Mar 2026 - 23:44 - 0834406119 for 23 Yo male who had sore throat now his tonsils are bleeding a bit- advised not much we can do and she asked if CMC would have someone who can help them - Joshua Snyman |
| 21 Mar 2026 - 21:32 - +18083466354 for AM ?food poisoning- advised private bill and they said they will call back if it gets worse - Joshua Snyman |
| 21 Mar 2026 - 21:00 - Stab/Base ball bat hit Pt and now can not feel his legs-happened else where and went back home and then called SAPS Ref:1750 Constable Makanda O/S-0617077462 Metro have bus in area just busy on a call - Joshua Snyman |
| 21 Mar 2026 - 11:10 - Mylifeline activation - Member-11082, Helmoed Heitman, 1 Kenali Close, Noordhoek - made contact via device - accidental activation - all good - Brice Lancaster |
| 20 Mar 2026 - 18:51 - Received a call from Patrick 0832973658 @171A Kommetjie Road - for one of his guests who has something in his eye - Jarod advised caller to try and let the Pt. to rinse their eye with milk - caller advised that he will try that and call back if need be - Zoe Muller |
| 20 Mar 2026 - 14:32 - Received a call from Felicity 0679097657 for a 19yo female 6-7 months pregnant and has not been eating for the past week. Pt. has started vomiting today and is also complaining of back pain - I advised about private billing but caller was unable to accept - Call logged with Metro REF#1667 - Zoe Muller |
| 20 Mar 2026 - 10:57 - Received a call from Janet who wanted to be transferred to the membership department to cancel her moms membership as she has passed on - Zoe Muller |
| 20 Mar 2026 - 09:50 - Received a call from Gerald (Naval EMS manager) 0845562583 for a multi vehicle MVA at the bottom of Ou Kaapse Weg (cross road Steenberg Rd) with multiple injuries - He reported there are multiple Pt.'s however he is not o/s - the contact number he provided 0217873818 was not o/s too them i was provided with a contact number who they presumed they are o/s 0785472617 (CO Zulu) - We did not receive any other calls regarding the MVA - Consulted with Lindi who advised that if no other calls were received no dispatching is needed - Zoe Muller |
| 20 Mar 2026 - 09:47 - 09:33 Mr. Hutching called for False Bay collage has they phoned him he gave on scene contact details - Marg 0735988577 and called O/S 09:34 she advised that the Pt. was found unresponsive but is starting to wake up. They think she had a seizure has she is known with epilepsy advised they O/S caller about private billing she advised that the Pt. is unable to accepted the billing as she is on a bursary. Call logged with metro REF#0957. - Jarod Echardt |
| 19 Mar 2026 - 13:18 - Received a call from 0117063184 - who was enquiring about medical assistance for one of her tenants who is unable to urinate and has abdo pain - caller advised that this has happened before and he needs his blood/urine drained - i advised that we are not equipped to drain urine/blood - caller advised that she'll transport Pt. privately to the EC. - Zoe Muller |
| 19 Mar 2026 - 11:18 - Bridgette Netcare911 called to find out if we cover the area Meadow ridge - I advised that we do not and caller said she'll try another service. - Zoe Muller |
| 19 Mar 2026 - 08:57 - RV1 booking in service @08:45 - Zoe Muller |
| 19 Mar 2026 - 08:41 - Mylifeline activation - Member- 2547 - made contact via device - accidental activation - all good - Jarod Echardt |
| 19 Mar 2026 - 08:35 - RV2; A2; A1 booking in service @08:34 - Zoe Muller |
| 18 Mar 2026 - 09:02 - Received a call from Vicky Mason, 0824921928 regarding a PVA/MBA on the M3 - Princess Avenue, no services on scene. Contacted Metro, reference 1015 - Paula Leisegang |
| 18 Mar 2026 - 01:25 - Received a call from Patricia 0816801149 39 Andromeda Way OV. Her daughter has just delivered a baby. Baby is alert and crying. Non member. I advised of private billing. I then suggested Metro. She then she would speak to her daughters husband and would call back. - Michelle Thompson |
| 17 Mar 2026 - 23:34 - Received a second call from caller below to ask if he has BP issues if that could affect it-His BP isn't high or low tonight- she asked if she can take him to CMC and if they would be open - Joshua Snyman |
| 17 Mar 2026 - 23:12 - 0837448091 for her husband who had slight numbness in his mouth at 08:30 which fixed it self and then a swollen eye on the opposite side this evening which has also gone down- Chat GPT told her it could be a CVA- Gave her CVA symptoms to look out for and explained that the first symptom was over 14 hrs ago and no other symptoms. Sher is happy to monitor and call back if needed - Joshua Snyman |
| 17 Mar 2026 - 22:05 - Mylifeline activation - Member-4661- made contact via device - accidental activation - all good - Joshua Snyman |
| 17 Mar 2026 - 20:12 - RV2 and RV3 inservice - Joshua Snyman |
| 17 Mar 2026 - 10:28 - Chris Crouwkamp tweaked his back on call: 20260317/3 - Ronald Windell |
| 16 Mar 2026 - 21:31 - caller Karen 0762737518 member #191 called about her son who has been vomiting all day and she was wondering if we could give anything for the nausea i did advised that if we administer anything transportation will be required she said she will call back if needed and try self medicate at home - Christopher Abrahams |
| 16 Mar 2026 - 18:19 - Mylifeline activation - Member-3986- made contact via device - accidental activation - all good - Joshua Snyman |
| 16 Mar 2026 - 17:18 - Mylifeline activation - Member-6789- made contact via device - accidental activation - all good - Joshua Snyman |
| 16 Mar 2026 - 14:50 - Mrs Burger #700 called and asked if we can come out and give her mother medication to stop diarrhea and vomiting. I explained that we can come out but would need to then transport to hospital. She said she did not want that. I suggested she get some meds from the pharmacy. She said she had meds and would see how it goes and call us later if needed. - Michelle Thompson |
| 16 Mar 2026 - 14:42 - Call from ABi(towing) with regards to a MBA and a client wanting to know where their bike went but compass was not O/S- spoke to Lindi and T.T who advised we can tell them the bike was left on the side of the road as per crew O/S - Joshua Snyman |
| 16 Mar 2026 - 10:22 - 0824068140 called and put down unable to reach again - Joshua Snyman |
| 16 Mar 2026 - 09:06 - RV3 inservice - Joshua Snyman |
| 16 Mar 2026 - 08:31 - A2 inservice - Joshua Snyman |
| 16 Mar 2026 - 08:19 - RV1 Inservice - Joshua Snyman |
| 16 Mar 2026 - 07:35 - A4 inservice - Joshua Snyman |
| 16 Mar 2026 - 00:46 - Received a call from Ilze Brown, 0785236230, 11 Lavendon Road - regarding her Granddaughter - Apparently she is cold and not warming up - We have been ut to her twic this weekend for Pyrexia, 20260314/14 and 20260312/19 - They wanted to know if they should take her to hospital - Advised if they can safely and securely do so, this may be the best bet as clearly having paramedics constantly dispatched and then no transport occurring isn't helping them - requested they call back should they need any help - Brice Lancaster |
| 15 Mar 2026 - 19:02 - Melody Zimmerman # 4661, 7 Willow Street, Milkwood Park - made contact via device - accidental activation - all good - Brice Lancaster |
| 15 Mar 2026 - 13:21 - 0217810188 for AM who injected him self with steroids as he usually does and they had a "fit" like episode but is awake and not confused now- advised of bill and they said they will take him private - Joshua Snyman |
| 15 Mar 2026 - 10:46 - Received a call from 0725090365. He wanted to know if we can give a tetanus shot for a dog bite. He then asked where he can go. I gave him the names of the closest hospitals. - Michelle Thompson |
| 15 Mar 2026 - 08:47 - A3 inservice - Joshua Snyman |
| 15 Mar 2026 - 08:36 - Rv2 in service - Michelle Thompson |
| 15 Mar 2026 - 08:26 - A2 and A1 inservice - Joshua Snyman |
| 14 Mar 2026 - 20:57 - contact details for the mention entry below - Arty XPS medical, ref number #FE4701 - 0104465854
o/s contact - 0823507344 - nongacho - Zoe Muller |
| 14 Mar 2026 - 20:46 - Received a call from Arty @XPS medical who wanted to hand over a call regarding an adult female @Harbour Bay Restaurant in Kalk Bay who choked on a bone but is able to breath, just struggling with a bit of discomfort, tried calling o/s and call went to voicemail multiple times - Called the restaurant and spoke to the manager who advised that Pt. is stable and is able to speak - tried discussing private billing with a relative and she was unable to accept the private bill - Pt. relative gave Pt contact number to discuss billing and the device used for the above info was through a non portal landline - caller was advised of private billing if her medical aid does not cover the cost - Upon further discussion with the pt. she advised that they were willing to go privately but the staff @Harbour bay advised to call an ambulance - Caller did not wanna take the risk of possibly recieving a private bill so she ha decided to go privately to hospital. - Zoe Muller |
| 14 Mar 2026 - 12:39 - FHHS Pt, rugby - ? Concussion - Whilst event crew were requesting ambi pt family advised they will take him privately - no response required - Brice Lancaster |
| 14 Mar 2026 - 10:41 - Received a call from 083 251 7486, no answer after greeting - #2518, 213 Magaliesberg Road, Geoffrey Robertson -called back and confirmed no response required - accidental pocket dial - Brice Lancaster |
| 13 Mar 2026 - 16:44 - As Per Below - Called back and spoke to Angela - Lukas seems fine and happy - kids currently going to play in the pool - Brice Lancaster |
| 13 Mar 2026 - 16:28 - Received a call from Angela, 0217853021, 28 Jefferson Road, # 2460, members with addon - her grandson Lukas stood on a be - He is not confirmed allergic but his father has allergies - Foot is swelling near sting site, not spreading - a couple of pimples have appeared at the bottom of the foot, upon investigation they occurred yesterday - Lukas is in pain and I advised this will slowly dissipate as venom is worked out of the system - no respiratory distress, active hive spread, no abundant swelling occurring - She said she will give him an antihistamine as a precaution and monitor him - She will call back should there be any changes - Brice Lancaster |
| 13 Mar 2026 - 12:25 - Received a call from 0838673486, no answer after greeting - called back and confirmed no response required - accidental pocket dial - Brice Lancaster |
| 13 Mar 2026 - 09:15 - caller 0783701469 from 41B St George's Street called for an AM known TB hes unable to walk due to his legs swelling he is on treatment i did advised private billing they are unable to accept private billing i handed the call over to metro REF1065 will call caller back to make sure they have a red and that earthing is sorted - Christopher Abrahams |
| 13 Mar 2026 - 08:48 - TOC - 0835 - Metro 42 is OS - requiring analgesia - AM ? Fracture from fall - REF 0801 - OS 0824451022, Chatrin - Edwin dispatcher metro doesn't know if medical aid - made contact OS, spoke t pt, no medical aid - unable to accept private billing - Lindi is aware of call - Handed back to Metro - Brice Lancaster |
| 13 Mar 2026 - 07:13 - Mylifeline activation - Member-2566,13 The Glen , Silverglade - Edna Blanchard - made contact via device - accidental activation - all good - Brice Lancaster |
| 13 Mar 2026 - 00:49 - Metro called for assistance with a resus at 10 Atlantic Road, Muizenberg - they had vehicles onscene, but required a paramedic. Their own paramedic became available during the call. - Paula Leisegang |
| 12 Mar 2026 - 18:13 - @16:12 Netcare Fulu called for a transfer from FBH to VPH for a adult M ?crush injuries and abrasions to both legs (Pt. was involved in a MBA this morning) - Fulu gave a auth number 2603125433 and the last four numbers is Netcares REF# number. @17:13 Spoke to Lindi and handed the call back to Netcare. - Jarod Echardt |
| 12 Mar 2026 - 17:59 - @16:40 Tiffany called on behalf of her grandmother mem#9194 - who advised that her grandmother was discharged from hospital this morning but is still in the same condition and not her normal self - I advised caller that there might be a slight delay as all the vehicles are currently on calls - Pt. son decided to try and take her privately through to CMC - I advised that if they do run into any issues they should not hesitate to call back. - Zoe Muller |
| 12 Mar 2026 - 12:42 - @11:47 received a call from Mr. Smart 0729726249 - who needed medical assistance for his father in-law who has no appetite and unable to get in any fluids and also general body weakness - i advised caller of private billing and he was unable to accepted - logged the call with Metro ref #1563 Call taker: Duncan - Zoe Muller |
| 12 Mar 2026 - 07:31 - A4 booking in service @07:31 - Zoe Muller |
| 11 Mar 2026 - 22:07 - TT received call from Councilor Francke wanting us to go to a shooting victim in Ocean View, Metro Ambo 7 is at OV SAPS waiting for a van to escort them, we will also not go in without a escort an metro 7 is already waiting so cmr not going out - Ronald Windell |
| 11 Mar 2026 - 13:59 - @13:51 update on entry below - Jarod took the call back from Netcare911 who advised that ER24 is now mobile to scene but she is still unable to provide a location. - Zoe Muller |
| 11 Mar 2026 - 13:58 - Received a call from Netcare911 who asked if we could assist with a primary call for chest pains - however caller was unable to provide and exact location and was also a bit unsure of the location herself - caller provided the location to Table Mountain but I had to clarify if its the mountain itself or the nature reserve - caller then advised that its the nature reserve close Fish Hoek and upon checking maps Table Mountain Nature Reserve is located close to Redhill/Scarborough. Lindi took over the call to try and get more information regarding location and if its accessible via road and she was still unable to more info regarding the call - caller advised that she will call back as soon as she gets more info. - Zoe Muller |
| 11 Mar 2026 - 11:36 - Received a call from 0826033818 Songeza - who was enquiring about a health and safety course - I advised that we are an ambulance service and not a training institution but he is more than welcome to enquire at a university - caller understood and will make the necessary arrangements - Zoe Muller |
| 11 Mar 2026 - 09:58 - Received a call from 0721732757 mem#5589 - who was worried about her My lifeline device as it has run out of charge since she's been in hospital but now is not showing a light when on charge - I advised she keeps it on charge for a while and member has bee transferred through to the lifeline device department - Zoe Muller |
| 11 Mar 2026 - 09:48 - Received a call from Netcare asking if we could assist with a call in Liberty Promenade Mitchells Plain - I advised caller that we are unable to assist - Zoe Muller |
| 11 Mar 2026 - 09:06 - Mylifeline activation - Member-6789 - made contact via device - Testing activation - all good - Jarod Echardt |
| 11 Mar 2026 - 08:31 - Mylifeline activation - Member-10892 - made contact via device - accidental activation - all good - Jarod Echardt |
| 11 Mar 2026 - 08:25 - A1 booking in service @08:25 - Joshua Snyman |
| 11 Mar 2026 - 08:24 - RV1 booking in service @08:24 - Joshua Snyman |
| 11 Mar 2026 - 08:23 - Mylifeline activation - Member-10892 - made contact via device - accidental activation - all good - Joshua Snyman |
| 11 Mar 2026 - 08:19 - RV2 booking in service @08:19 - Joshua Snyman |
| 11 Mar 2026 - 07:43 - A4 booking in service - 07:43 - Joshua Snyman |
| 10 Mar 2026 - 13:34 - A3 booked back in service at 13:34 - Paula Leisegang |
| 10 Mar 2026 - 08:59 - RV2 - Vehicle checks complete, vehicle in service 09:00 - Paula Leisegang |
| 10 Mar 2026 - 08:23 - A5 booked in service 08:22 - all checks completed - Paula Leisegang |
| 09 Mar 2026 - 16:55 - Missed call (rang once) from 0217824101 (membership 8155), called back - caller was "trying something" and to just ignore the call. - Paula Leisegang |
| 09 Mar 2026 - 16:48 - Call from 0217851748 - membership 3357. Muffled before hanging up, tried calling back, no answer. Called member on cellphone, all in order, landline is dialling numbers randomly. - Paula Leisegang |
| 09 Mar 2026 - 10:44 - A4 in Service with checks complete at 10:42 - Paula Leisegang |
| 09 Mar 2026 - 08:39 - A3 - Vehicle Check Complete, In Service @ 08:39 - Paula Leisegang |
| 09 Mar 2026 - 08:14 - RV 1 - in service at 08:13 - Paula Leisegang |
| 08 Mar 2026 - 10:07 - Received a call from 0844087838. Her son has a really bad case of congestion and has been to all the pharmacies and they are closed. She wanted to know if they could come to the office to get medication. I advised that we dont stock meds and the best would be to go to a hospital or wait till after the roads are open and go to Rustenberg Phy in Muiz or there is a 24 hour phy in Plumstead - cnr of Gabrial and Main Road. I also suggested she put a tsp of Vicks in a bowl of boiling water and steam his nose with a towel over his head. I assured her that if he becomes SOB she is welcome to call us back. - Michelle Thompson |
| 08 Mar 2026 - 09:52 - Mike (0608406012) called as his brother has cut his finger and needs stitches. They are in Lake Michelle and cant get out due to the Cycle Tour therefore wanted an amb to take him. They called earlier but said they would confirm and call back. The brother is on Discovery MA but they did not want to pay privately if Discovery refused to pay if deemed not an emergency requiring amb transport. I suggested that he could call Discovery and try and get Auth for the amb transport. I advised that if the finger is not bleeding profusely they can wrap it and then go through to hospital once the road is opened. I assured them to call back if needed. - Michelle Thompson |
| 08 Mar 2026 - 09:44 - FH Pnp called as CTCT Cyclists x 2 have run into a child on FH Main Road - Reported to VOC REF CTCT 2638 - Child was knocked over and has an injured arm - Advised family we can come out but as a private service there may be a invoice - unable to accept private billing - advised Event medics will be enroute and can assist - Brice Lancaster |
| 08 Mar 2026 - 09:41 - Received a call from Samantha regarding a mother who gave birth at 73 Phobus Road in OV. When I advised about private billing she said they are aware. I then asked for o/s cotact details she said she didnt have it. I then asked for her to give her details, she refused and ended the call. We looked up the address and it is right next to the below entry. We called back and the caller confirmed the same address. He will try and get her to hospital privately if Metro doesnt arrive - Michelle Thompson |
| 08 Mar 2026 - 07:45 - As Per Below - Made contact with Bryan again, 0602274749 - Mother is awake breathing and talking - Baby is awake breathing and latching - placenta has passed - Awaiting Metro Ambi - Advised it may be best to arrange private transport for FBH - Brice Lancaster |
| 08 Mar 2026 - 07:40 - Received a call from Samantha regarding a mother who gave birth at 73 Phobus Road in OV. When I advised about private billing she said they are aware. I then asked for o/s cotact details she said she didnt have it. I then asked for her to give her details, she refused and ended the call. We looked up the address and it is right next to the below entry. We called back and the caller confirmed the same address. He will try and get her to hospital privately if Metro doesnt arrive - Michelle Thompson |
| 08 Mar 2026 - 07:03 - Received a call from 0602274749, His cousin gave birth - Baby is awake breathing and vocalising - mother is awake breathing and talking - advised to wrap baby in blanket and place with mother for bonding - placenta has not passed, umbilical still attached - Advised of private billing but they were unable to accept - provided Metro contact 10111 and 107 for COCT - he will call them for assistance - Lindi aware of call - Brice Lancaster |
| 08 Mar 2026 - 06:54 - Cebo fell whilst doing checks on the Ambi (A2)- L knee hurt - She says she is ok to continue with the shift - Duty Manager Lindi aware - Brice Lancaster |
| 08 Mar 2026 - 05:30 - A3, Rv1 and Rv2 in service - Michelle Thompson |
| 07 Mar 2026 - 20:11 - caller 0824961262 called asking for any 24 hour dentist i advised according - Christopher Abrahams |
| 07 Mar 2026 - 15:20 - 0723397091 Pt with diarrhea and wants a home visit /IV drip advised we need to transport if we do that- they said they will make another plan - Joshua Snyman |
| 07 Mar 2026 - 11:58 - 0219305580for transfer from parrow to Tyger valley advised it is far from us and would be very expensive- gave her Zmed and immediate med numbers - Joshua Snyman |
| 07 Mar 2026 - 09:31 - Luke medic stood up and knocked his head on AC unit and has a Hematoma on his head- Monique cleaned it up and will monitor for concussion but he is ok - Joshua Snyman |
| 07 Mar 2026 - 08:51 - Mylifeline - Member-3720- accidental activation - all good - Joshua Snyman |
| 06 Mar 2026 - 23:22 - Recied a call from 0817118910 who required an ambulance for his mom who was in an accident on the M3 earlier this evening - 34yo female -now presenting with back pain to upper left side - caller was advised of private billing and was unable to accept - call logged with Metro ref #2569 Call taker Sivile - Zoe Muller |
| 06 Mar 2026 - 20:30 - @19:33 Mr. Russell Human called for a MBA at the corners of Lakeside main and Cornwall Rd. Lakeside - Spoke to O/S at 19:35 Mr. Lam 0828915500 he advised that the Pt. is P3/G abrasion to the hand. Called DZ @19:37 advised of the Pt. condition asked if the call can be logged with Metro DZ advised yes. Zoe called Metro @19:38 REF#2210 and called Mr. Lam back @19:40 advised that the call has been logged with Metro. - Jarod Echardt |
| 06 Mar 2026 - 19:39 - Chris.A (off duty controller) reported on the first hairpin on oukaaps there’s a trailer flipped in the road no injuries or anything just on a blind corner one car looked a bit mangled but no injuries from what we saw - Zoe Muller |
| 06 Mar 2026 - 17:42 - Netcare 0102098000 called for an 71 year old female known CVA she is currently vomiting and dehydrated location in Mitchell's plain i advised accordioning - Christopher Abrahams |
| 06 Mar 2026 - 15:44 - Received a whatsapp message from Anna Sheval, 0828208735, 49 Rameron Avenue, #11493 - regarding her mother Shirley AF 79yo - known Asthmatic, feeling a little chesty - she is not in critical condition but Anna is worried as her pump has run out - I advised via WhatsApp we do not carry the pumps as our crew nebs pt and asked if she would like us to dispatch crew, no answer - called her and she was on the line with Dischem trying to source a pump - she will call us or message us if needed - Brice Lancaster |
| 06 Mar 2026 - 15:13 - Greg C reports injury to back from catching a stretcher with a pt on it 20260306/13 - Lindi and Taryn are aware - Brice Lancaster |
| 06 Mar 2026 - 08:35 - Mylifeline - Member- 8790 - accidental activation - all good - Brice Lancaster |
| 06 Mar 2026 - 04:39 - Received a call from 0723509238 - who needed medical assistance for his girlfriend - caller advised that they had intercourse and she orgasmed then started having body spasms and became unresponsive right after - ! Suther Close, Mount Rhodes, Hout Bay. i advised that we are a service that runs out of fish and I'll try and contact a closer service - call ER24 nut they were unable to assist as caller was unsure if she is on any medical aid - Logged call with Metro ref #0590. - Zoe Muller |
| 05 Mar 2026 - 16:21 - Sister Ainsley called regarding her mother - 20260305/12 - Hypertensive Crisis 236/138 BP - She knew she was going to TMH but didn't know the Diagnosis - I let her know it was a Hypertensive Crisis - Brice Lancaster |
| 05 Mar 2026 - 16:06 - caller from 15 brigantine ave sunvally about his wife who is in active labor they called to let us know they will be having the baby at home but will call if we are needed just wanted to give us an heads up - Christopher Abrahams |
| 05 Mar 2026 - 14:54 - caller 0677765052 called from checkers constantia af has burnt her face and neck with steam they called metro at 13:18 ref 1646 we checked back in at 14:49 with metro and still no ambi i said we can send an ambi but there may be a private bill and they advised they will go privately - Christopher Abrahams |
| 05 Mar 2026 - 10:49 - caller Bonolo 0876551800 called about AF active chest pain and SOB at The Avenue Retirement Hotel i advised there will be a delay as we have no ambis available at this time as caller was requesting an ambi i gave them the option of an RV but they said they will call back but did not so i called back and they advised other plans have been made. - Christopher Abrahams |
| 05 Mar 2026 - 10:39 - Received a call from 072 858 6005, Marcus Gibbons #9782 - no answer after greeting - can hear convo in the background - no indications of distress or active incident - called back and confirmed it was a pocket dial - Brice Lancaster |
| 05 Mar 2026 - 09:21 - AS per below - Priscilla contact cell, 0616197777 - initial call was at 0844 - Brice Lancaster |
| 05 Mar 2026 - 09:19 - Received a call from Priscilla regarding her father 78yo AM - 39 Disa Avenue, Fish Hoek - woke at 0630 - Very weak, general Malaise, Known Diabetic - provided a teaspoon of sugar and checked up on him after about an hour - Very Confused and wet himself - - Transmed medical Aid - non members - When advised of possibility of private billing she asked to call back - No further contact received, tried to call back @ 0901, 0909 and 0915 but no answer - left voicemails with our contact details - Brice Lancaster |
| 04 Mar 2026 - 19:43 - Call from 0833608602 at 15A Java close, Capri, saying his partner is very inebriated and thinks she needs to go to hospital, non client, explained we dont have a ambulance available but can send a response vehicle out to assess, he said he will call another ambulance service - Ronald Windell |
| 04 Mar 2026 - 08:50 - A2; A3; RV2 and RV1 booked in-service @08:41 - Zoe Muller |
| 03 Mar 2026 - 10:16 - Update on OB below - device tested and all in working order. - Zoe Muller |
| 03 Mar 2026 - 10:07 - Received a call from Caroline mem#10317 who wanted to test her MyLife Line device and the activation did not come through on our side - I advised that she could go to our offices on Recreation road and have it checked out but caller advised she is unable to make it. - i advised caller that I'll have someone make contact with her. - Zoe Muller |
| 03 Mar 2026 - 09:13 - Received a call from 0834466643 @08:52 - who just wanted to b directed to the finance department - caller was transferred to B. - Zoe Muller |
| 03 Mar 2026 - 07:55 - Mylifeline - Member-11126 - accidental activation - all good - Jarod Echardt |
| 03 Mar 2026 - 04:16 - 0836229185 for husband nose bleed- advised to pinch bridge of nose- will call back - Joshua Snyman |
| 02 Mar 2026 - 19:08 - 0783550105 for his daughter who has been vomiting and he is worried and would like to know if there is an after hours doctor in the area- advised best option is the ER - Joshua Snyman |
| 02 Mar 2026 - 18:23 - Melomed Tokai High Care called to ask us to collect a Mr Anthony De Pinto (inactive member, #7021) and take him to Evergreen Muizenberg. I explained we are a private service and there would be a private bill, he was going to contact Mr De Pinto's partner to confirm and get back to us. Quoted an estimated amount of R2050 (6km). - Paula Leisegang |
| 02 Mar 2026 - 18:21 - Received call from 0823780290 saying she signed her mom who lives in ocean view up a week ago online but hasn't heard anything, her mom is visiting her sister in Ottery and collapsed, wants her to go to GSH-checked and she not on system yet, told her would be quicker to call er24 as they a lot closer - Ronald Windell |
| 02 Mar 2026 - 05:27 - Colleen 0767910966 called for one her clients in a hotel in the CBD. I advised that we were in FH and she should rather call a closer service like Netcare. She said she was looking for a GP to go out. I said that we do not offer that service. - Michelle Thompson |
| 28 Feb 2026 - 19:09 - Nonthlanthla From net care called asking if we could assist with a primary call in Houtbay i advised that Houtbay is to far out we don't have vehicles close to the area - Tyree Jacobs |
| 28 Feb 2026 - 14:10 - Received a call from The Food Barn @ Noordhoek Farm Village. One of the guests fell. They handed the phone to his wife. She then handed the phone to a Dr who said he was a friend of the Pt. He asked if we are Drs or an emergent service. I replied and then he said he will handle it and call us if we are needed. - Michelle Thompson |
| 28 Feb 2026 - 13:58 - Received a call from Nicholas 0824722357 His wife has twisted her lower back quite badly. Non member. I advised of private billing and he said they would wait and see. Will contact us again if they need us. - Michelle Thompson |
| 28 Feb 2026 - 11:35 - Got a call from Nicholas 08247223567 Dewaal road/Dewaalheights Cnr of 3rd Cress FH his wife hurt her back and she is in pain caller refused private billing and will call back if needed i offered to log the call with metro caller said its fine and will take her to hospital and get someone to help him - CMR GO |
| 28 Feb 2026 - 11:30 - Got a call from Nicholas 08247223567 Dewaal road/Dewaalheights Cnr of 3rd Cress FH his wife hurt her back and she is in pain caller refused private billing and will call back if needed i offered to log the call with metro caller said its fine and will take her to hospital and get someone to help him - Tyree Jacobs |
| 28 Feb 2026 - 09:48 - Received a call from 0691166393. She suffers from HPT. Is feeling very stressed and very sleepy. Has 2 small children at home and wanted to know if she should go into hospital. She lives in Macassar so I suggested she call a service closer to her as we are unable to assist - Michelle Thompson |
| 28 Feb 2026 - 09:32 - A1 in service - Michelle Thompson |
| 28 Feb 2026 - 09:25 - Kennith from ER24 called regarding a call in Hout Bay. I declined. - Michelle Thompson |
| 28 Feb 2026 - 09:03 - A4 Booking in service
- Tyree Jacobs |
| 28 Feb 2026 - 08:54 - Rv1 RV2 and A3 Booking in service
- Tyree Jacobs |
| 28 Feb 2026 - 02:40 - caller 0214443576 called stating she lives in Maitland and she said she was attacked by dogs i gave her netcars number as she wanted a private ambulance and as she wanted to go to VPH - Christopher Abrahams |
| 27 Feb 2026 - 17:25 - 0826220102 for dog scratch this morning asking whst to do advised she should wash it out and clean it - Joshua Snyman |
| 27 Feb 2026 - 09:05 - Rv1 in service. All checks completed - Michelle Thompson |
| 27 Feb 2026 - 07:44 - A4 inservice - Joshua Snyman |
| 27 Feb 2026 - 07:30 - Mylifeline - Member-10972 - accidental activation - all good - Joshua Snyman |
| 26 Feb 2026 - 23:08 - Received a call from mem #6454 - wanted advice for 19yo son who consumed a 30mg marijuana gummy - she advised he has vomited once and is very anxious - I advised that he should keep hydrated, take a nap and eat fiber-rich foods to help possibly minimize the effects. caller said she will try that - i advised if the situation should get worse to not hesitate to call. - Zoe Muller |
| 26 Feb 2026 - 17:33 - caller 0826228169 called asking if we could remove stitches i advised we can but she can go see her GP or go down to FBH - Christopher Abrahams |
| 26 Feb 2026 - 15:08 - Received a call from 0783219983, we went out to assist her on call 20260217/6 - Son Suicide attempt - they have returned to Brackenfell and are having the same issue - Advised we do not have vehicles avail that side but provided Immediate, Titanium and Wilbury Emergency Medical Services as google indicates they are the nearer services - Brice Lancaster |
| 26 Feb 2026 - 10:47 - Received a call from 0832927838, looking for a transfer from Somerset west to Somerset Hosp - Advised We are located in Fish Hoek and there may be closer services who can assist - Provided Zmeds contact info - Brice Lancaster |
| 26 Feb 2026 - 10:19 - caller 0821020193 #5192 called asking if we can asses if shes anaemic i advised we cant do that as you need blood works done she then advised we can look under her eyes i advised that's not how it works but we can come out and do an assessment as she is a member and as she was feeling light headed she advised she does not want anyone to come out and asses her but shed rather come down to the base i then advised she should not as we cant guarantee a medic will be at base she said otherwise and she she will drive passed and see if there is a bakkie there and i advised again rather let us come out but she insisted on driving down later - Christopher Abrahams |
| 25 Feb 2026 - 20:42 - Received a call from a lady in Bonteheuwel looking for contact detail for a snake catcher near her as there is a snake in an old age home near here - provided her with SPCA wildlife emergency number - Zoe Muller |
| 25 Feb 2026 - 16:19 - Pretty called back to confirm that they are going privately through to hospital - Brice Lancaster |
| 25 Feb 2026 - 16:05 - Received a call from Netcare, Pretty - Requesting Dispatch to 5 Rusten Cl, Marina Da Gama, Discovery Med Aid - AF 80yo, General Malaise, shivering and coughing - REF 5430 - OS 0725513636, Maria - made contact OS, neighbour has loaded pt into car but is worried about - Advised Netcare requested we respond - Advised of possible private billing should policy not cover - Unable to accept possibility of private billing - Handed call back to Netcare - Explained to Pretty and she said she will call them back - Brice Lancaster |
| 24 Feb 2026 - 20:46 - Lyn Robertson (0822575150) - Cottage L4, Peers Village - Monique was there earlier this evening (+/- 17H00) to do mother's declaration - they are still awaiting SAPS. I have called SAPS and asked them to please assist. - Paula Leisegang |
| 24 Feb 2026 - 20:11 - Call from ex member, Carla Le Roux 7261 - daughter (12) has fainted twice in the last 4 hours and she's not sure if its an emergency or what to do. And wanted to know costing if we come and check her. I recommended that if she is concerned, to take her to the emergency room to be assessed. - Paula Leisegang |
| 24 Feb 2026 - 17:58 - Received a call from 0215593020 Secure Med who wanted our assistance for an SOB Pt. in Bergvliet - I advised that i have no vehicles available in that area or surrounding - Zoe Muller |
| 24 Feb 2026 - 10:08 - TOC; 10:01 - 49 yr old female with active and SOB @Ocean View Clinic - Carina Close Ocean View - Pt. is on a medical aid but when explaining the private billing and that we can submit to the medical but if the medical does not pay the private bill falls to the Pt. they advised that they will make another 0781933423 - Jarod Echardt |
| 24 Feb 2026 - 08:39 - A2 booking in service 08:38am - Zoe Muller |
| 24 Feb 2026 - 06:04 - Mylifeline - Sylvia Christian - accidental activation - all good. - Paula Leisegang |
| 23 Feb 2026 - 11:52 - Mylifeline alert from Frans Maritz (8790) - all good - accidental activation - Jarod Echardt |
| 22 Feb 2026 - 15:57 - Mylifeline alert from Melody Zimmerman - all good - accidental activation - Paula Leisegang |
| 22 Feb 2026 - 12:55 - Caller 0824933451, has Australian visitors, on BP Meds, having palpitations. Explained we can assist, but vehicles are currently on calls, she asked for alternate options and recommended they could visit an ER, but to please call us if anything changes - Paula Leisegang |
| 22 Feb 2026 - 08:41 - RV 2 in service 08:42 - Paula Leisegang |
| 22 Feb 2026 - 08:27 - A2 in service 08:27 - Paula Leisegang |
| 22 Feb 2026 - 08:15 - RV 1 in service - Paula Leisegang |
| 22 Feb 2026 - 08:14 - A3 08.13 in service - Paula Leisegang |
| 22 Feb 2026 - 03:49 - Abby from compass called about a car vs robot at intersection of Kommetjie road and capri as i was on the phone with Abby she said metro came across it and she said she will call back if needed - Christopher Abrahams |
| 21 Feb 2026 - 22:40 - caller 0844541601 called about a declaration somewhere in Houmoed ave Masi caller was unable to give the exact location she advised for us to meet at the end of fish eagle and someone will take us to the body i advised we cant do that due to the safety of our crews i advised she can call Metro - Christopher Abrahams |
| 21 Feb 2026 - 20:57 - Member 4072-Son first time seizures with head injury but in wood stock and have called multiple ambu services but no help- Called ER who handed it over to Z-med who were mobile- called Paul back to advise - Joshua Snyman |
| 21 Feb 2026 - 20:32 - 0619822068 for a snake in her house gave snake catcher numbers - Joshua Snyman |
| 21 Feb 2026 - 19:14 - 0832968609 for AM dog bite not deep but wanting tetnis shot. Advised we do not do them but can go to the ER or Dr/Pharmacy tomorrow - Joshua Snyman |
| 21 Feb 2026 - 12:31 - As per below entry, Arne (Cape Conservation) contact details as follows :+27 82 940 8937 - Paula Leisegang |
| 21 Feb 2026 - 12:19 - RV2 attended a call at FBYC - a lady was bitten by an animal. After the incident, a gentleman, Arne, approached Maxine for patient details as he in the main Cape Conservationist. Maxine first spoke to DZ, who authorised her to contact Arne and disclose patient details due to there also being an attack resulting in a partial amputation in Hout Bay this morning. - Paula Leisegang |
| 21 Feb 2026 - 08:34 - RV1 available, vehicle checks will be done after Pisces run - Paula Leisegang |
| 21 Feb 2026 - 08:33 - RV2 in Service 08:33 - Paula Leisegang |
| 21 Feb 2026 - 08:13 - Whatsapp call from 0644060843 - nobody responding - called back - was an accidental dial. - Paula Leisegang |
| 21 Feb 2026 - 07:52 - Whatsapp call from 0644060843 - nobody responding - called back - was an accidental dial. - Paula Leisegang |
| 21 Feb 2026 - 01:46 - Lindi is aware of below call - Brice Lancaster |
| 21 Feb 2026 - 01:45 - caller caller back for regarding below OB called to see if she would like us to come out she said that its okay she does not want to wake her mom up as she would not understand i advised we can come out and she can be assed in the ambi but she refused and said she will try get a friend to help her out but will call back if needed lindi is aware of the call and she said we made the right calls and we must leave it at that and let her call back in her own time - Christopher Abrahams |
| 21 Feb 2026 - 01:35 - Received a call from Machaela 26yo F, 0825645561, 5 Shetland close #10942 - members with addon - Michaela wanted to know if the lifeline device is pressed will the ICE messages go out - I confirmed it would - She said she would like transport to FBH but doesn't want her parents to know as they will say she is blowing things out of proportion - She would like to meet the ambi at a nearby field - I stated in no uncertain terms that that is not a good idea, if she is unwell she should not be walking around at 0100 as it is unsafe - I asked why she doesn't want her parents to know if she is having a medical emergency, sounds like there are issues between her and her mother - She is on the 2nd round of antibiotics which should end tom, Dr thinks she has a UTI but she is worried it's a STI - They are waiting for her to complete the antibiotics, she has one day left, and if unsuccessful will test for STI - Advised she should talk to her ma and pa about this as there is no real medical emergency occurring - The best course of action would be to complete her course and go see the Dr again, request STI tests if that is what she suspects is happening - She understood - I requested she call back should anything change - Brice Lancaster |
| 20 Feb 2026 - 20:25 - My lifeline activation by member 10010, Hendrik Goedhart, 52 Hopkirk Way made contact via device - all in order - accidental activation - Brice Lancaster |
| 20 Feb 2026 - 09:56 - Received a call from 0659951930 Erica - who reported that she has driven past lekkerwater road and seen a guy laying in the road - caller says she did not stop to check on him but she is not sure if he is conscious. - Zoe Muller |
| 20 Feb 2026 - 09:04 - RV1 and RV2 in service - Joshua Snyman |
| 20 Feb 2026 - 09:02 - 0713632343 for AF ?dislocated back in de waterkant Cape town- Advised out of our area and gave ER24 number - Joshua Snyman |
| 20 Feb 2026 - 07:36 - A4 inservice - Joshua Snyman |
| 20 Feb 2026 - 00:39 - As Per Below, Steven called back because the pain is getting quite bad - Non members - on Discovery medical aid - Advised that should the policy not cover callout with no transport there may be a private bill - Advised if they are worried about the possibility of a private bill, the best course of action would be to contact their medical aid and receive advice regarding what is covered - They will do so and call back as needed - Brice Lancaster |
| 20 Feb 2026 - 00:16 - Received a call from Steven, 0828225331, 67 Jefferson Road, Milkwood park - His wife burnt her hand making fudge - has run it under cold water but she is shaking a bit - Advised the shakes could be from adrenaline as the body has likely gone into fight or flight mode - No blistering present - They have burn shield avail - advised to apply burn shield and monitor - will see Dr or Sr tom if still hurting - Advised to call back should condition deteriorate - Brice Lancaster |
| 19 Feb 2026 - 20:30 - Received a call from Sister Sue - Living Hop, Kommetjie Road - They have run out of Gluco Test Strips and wanted to know if we can drop off a bottle so they have for the night - Spoke to TT and she said it is fine, but they would need to check to see if the Contour Strips will work in their Device - David was still at Base and is happy to stop on the way home to check - he took 1 x bottle for them - Brice Lancaster |
| 19 Feb 2026 - 10:26 - Mobi Dispatch 26-0079939-E-01 - declined call, as transfer is only for 1pm today, explained that I can't hold an ambulance for that time as we are an emergency service, but if they still requiring assistance closer to the time, and we have a vehicle available, we can assist. Unfortunately we can only see all call details after accepting the job. - Paula Leisegang |
| 19 Feb 2026 - 09:56 - My lifeline activation by member 11118, all in order - accidental activation - Joshua Snyman |
| 19 Feb 2026 - 08:58 - A2 in service - Paula Leisegang |
| 19 Feb 2026 - 02:09 - @01:57 - 0644060843 - Mrs. Muller called for her husband who is currently at FBH EC was taken in by A1. Mrs. Muller advised that Mr. Muller still has nor been treated still has a temp and wants him to be taken to TMH. I advised her that he will need to be discharged and referral letter with him because we cant just take a Pt. from a hospital. - Jarod Echardt |
| 18 Feb 2026 - 23:31 - @23:20 A WhatsApp message was sent saying (Hi there, my husband thinks he may have appendicitis We’re in Scarborough) Called the via WhatsApp(UK cellphone number) spoke to Ms. Duff who advised that her husband as had the pain for more than 24hrs now. Spoke to the Pt. pain score is about a 2/3 when laying down and a 5 when walking. Advised of private billing but the Pt. was confused he did want medical attention.
57 Seagull Rd, Scarborough - Jarod Echardt |
| 18 Feb 2026 - 22:23 - @21:53 Mrs. Saeeda Prew called for her 67 yr. old husband who is having abdo pain and vomiting with a temp of 38.9 that started around 4pm today. He was given Paracetamol for the temp and about 30 mintues ago he vomited and felt better but still with the temp. Asked Mrs. Prew does her husband suffer with IBS she said that he does suffer with something to the colon. Advised of private billing but she said that she will call back in a few minutes just wanted to talk to her husband. 20 Dorries Dr - Froggy Farm, Simons Town. - Jarod Echardt |
| 18 Feb 2026 - 19:48 - Received an call from 0730006661 - confirmed that there is no medical emergency and that it was just an accidental dial - Zoe Muller |
| 18 Feb 2026 - 10:10 - Received a call from Brian Gold, 0832975990 - Going on holiday for a month - Wanted to let us know - no lifeline device on membership - Brice Lancaster |
| 18 Feb 2026 - 08:48 - A5 is service 08:47 - Christopher Abrahams |
| 17 Feb 2026 - 11:12 - Received a call from Rashana at TMH - she is looking for Dispatch to Blue Route Mall - 60 60 driver collapsed - Advised no vehicles avail to assist - Brice Lancaster |
| 17 Feb 2026 - 09:06 - As per below message - Traffic informed - Brice Lancaster |
| 17 Feb 2026 - 08:59 - RV3 advised there is flooding reported on Simons Town Main Road, just before Pisces Diving, in the left side lane - If responding please approach with caution. - Brice Lancaster |
| 17 Feb 2026 - 08:36 - A2 in service 08:35 - Christopher Abrahams |
| 16 Feb 2026 - 22:17 - Inactive member, (9106) 072 841 5534, cancelled membership in December 2025, and asked if we came out can she just re-join and pay the monthly subscription, I advised that it would have to get approval from management, as I can not make those decisions. She advised that her husband may have appendicitis, they had been to False Bay, but it was very busy. She declined private billing. - Paula Leisegang |
| 16 Feb 2026 - 15:36 - @15:06 Recruit Daniel Barnes sent a WhatsApp message saying Elderly lady fell 2nd Ave and recreation rd fish hoek Asking for medics Unsure if medical aid and gave a on scene contact number 0651540543 - Made contact @15:06 and the caller advised that the Pt. has a abrasion to the leg and asked does the Pt. need medical assistants he advised no the Pt. is refusing - Pt. had a carer with her - Jarod Echardt |
| 16 Feb 2026 - 15:33 - Received a call for a 95yo male who has a pace maker and a heart valve replacement done 1 month ago - Pt. was feeling chest pain for a few days - caller just wanted medical advice, i consulted with Lindi then advised that such advice cant be given over the phone but we are happy to come out and assess him - caller advised that she will try her GP and if she is unable to get an appointment then she'll ask us to come out. - Zoe Muller |
| 16 Feb 2026 - 12:53 - Received an accidental call from Dr. Casumba who was interested in a listing he saw online but dialed the wrong number. - Zoe Muller |
| 16 Feb 2026 - 12:31 - TOC: 12:24 - adult male known with Diamantina - Pt. was walking to the toilet then started to feel faint managed to get him to the bed - Well telling the caller about private bill and that she can contact her medical aid and they might contact their service provider - She advised that she will call the medical aid as was going on about the private - 0784062941 - Jarod Echardt |
| 16 Feb 2026 - 10:31 - Received a call from 0833349654 who just wanted to confirm if her friend could call us incase of an emergency as she is from Germany but currently residing in Noordhoek. I advise the caller that we are a private ambulance service that runs out of Fish Hoek and that her friend is able to call us incase of a medical emergency. - Zoe Muller |
| 16 Feb 2026 - 10:01 - @09:58 - 0825715370 number called could hear people speaking - Called back 09:58 spoke to a guy and advised must of been a pocket dial - Jarod Echardt |
| 16 Feb 2026 - 04:04 - Mrs Venter (0735698682) called to ask if we could do a Declaration - in La Rochelle Bellville. She is from Fish Hoek, and only knew of us and Netcare 911, I recommended she try ER24. - Paula Leisegang |
| 15 Feb 2026 - 19:32 - My lifeline activation by member 10262 Alan Collingridge, all in order - accidental activation. - Paula Leisegang |
| 15 Feb 2026 - 18:23 - My Life line activation from member 4661 Melody Zimmerman, all in order - Jarod Echardt |
| 15 Feb 2026 - 09:49 - @09:41 Davon 0833751382 called for a adult male that took a fall outside Muizenberg train Station and has a laceration above the left eye advised that the caller about private billing and he advised that the Pt. who declined and a call was logged with metro REF#0685 - Jarod Echardt |
| 15 Feb 2026 - 08:35 - @08:31 Chrise.A reported a fire opposite blue water estate - @08:32 contacted Fire control they are aware of the fire and DZ made aware - Jarod Echardt |
| 14 Feb 2026 - 19:18 - My Life line activation from member 2486, all in order - Joshua Snyman |
| 14 Feb 2026 - 19:07 - My Life line activation from member 314, all in order - Joshua Snyman |
| 14 Feb 2026 - 17:08 - RV3 Eugene sent pic of damage on vehicle, he says he has sent it to Darren - Ronald Windell |
| 14 Feb 2026 - 08:32 - Alley (0846833522) to ask who to speak to at Melomed as we transported her foreign guest there after a fall on Noordhoek Beach. The patient had surgery to elbow last night and woke up with a lot of blood this morning (she is still in hospital) and the patients husband is very concerned. I advised to contact the ward Matron for information. - Paula Leisegang |
| 14 Feb 2026 - 01:49 - Azozo called for a quote for a transfer from KH to Akeso Kenilworth. I declined the trip - Michelle Thompson |
| 13 Feb 2026 - 13:41 - Call for domestic that collapsed, according to caller she is on her way will be there in 5 mins, informed of private billing, she said she will call back with sitrep Leanne 0826428614 - Ronald Windell |
| 13 Feb 2026 - 08:47 - A2 in Service 08:45 - Paula Leisegang |
| 13 Feb 2026 - 08:46 - RV1 In service 08:46 - Paula Leisegang |
| 13 Feb 2026 - 08:45 - A3 in Service 08:45 - Paula Leisegang |
| 13 Feb 2026 - 08:43 - A1 in Service 8:43 - Paula Leisegang |
| 13 Feb 2026 - 08:25 - RV5 in service - Paula Leisegang |
| 13 Feb 2026 - 04:01 - Caller Nigel 0839414431 Kommetjie 16 lighthouse road called about his wife who has a burst vain in her leg and was venous bleeding while on the call he advised it had stopped bleeding and no longer wanted us to come out i did reassure him that we are more than happy to still send someone out and that it wont be a problem form our side but he refused and said he will call back if needed but they will continue to monitor at home - Christopher Abrahams |
| 12 Feb 2026 - 21:47 - received a call from 0618146168, Taryn - her partner is in Back Spasms and is standing in the room unable to move - Located in Kirstenhof - Advised we are in Fish Hoek and recommended a closer service - He is on medical aid and she will call them for assistance - Brice Lancaster |
| 12 Feb 2026 - 19:36 - Received a call from 8790, Frans Maritz, 53 Ranger Road - testing device - all working correctly
- Brice Lancaster |
| 12 Feb 2026 - 18:55 - My Life line activation from member 7185, 26 Mizar Crescent, Anna Hendriks , all in order - accidental - Brice Lancaster |
| 12 Feb 2026 - 18:44 - 0724819623 wants Pt to go in ambi as it is quicker advised that is not how it works- Pt said that he would wait till her CT appointment tmr - Joshua Snyman |
| 12 Feb 2026 - 10:42 - My Life line activation from member 161, all in order - Joshua Snyman |
| 12 Feb 2026 - 10:00 - My Life line activation from member 6298, all in order - Joshua Snyman |
| 12 Feb 2026 - 09:15 - RV5 inservice - Joshua Snyman |
| 11 Feb 2026 - 17:49 - 0825547796 for 23 yo GRANDSON HEADACHE AND VOMITING WHOLE DAY- ADVISED WE CAN NOT GIVE MEDS AND NOT TRANSPORT- SHE SAID SHE WILL TAKE HIM PRIVATE- Caps lock - Joshua Snyman |
| 11 Feb 2026 - 08:42 - A1 mechanical check completed - Michelle Thompson |
| 11 Feb 2026 - 08:34 - A3 in service - Michelle Thompson |
| 11 Feb 2026 - 07:57 - A5 in service - Joshua Snyman |
| 11 Feb 2026 - 02:39 - @02:18 A gentleman called for is wife who is having muscle spasms to the lower back after having a Physio session yesterday and every time she moves her lower back gets sore. Asked the caller are they members he said no and he was advised of the private billing he accepted but when I told him if medication is given his wife be taken to hospital that when they started to change their minds and will call back if things get worse. - 0812151218 - Jarod Echardt |
| 11 Feb 2026 - 00:31 - @00:20 A lady called for a adult male that collapsed outside th Blondie 71 Kloof St, Gardens, Cape Town - Pt. is talking breathing - Tried logging the call with Netcare they advised that they dont have ambu. Call logged with Metro Ref#0583 - Jarod Echardt |
| 10 Feb 2026 - 17:28 - Netcare ref5506 O/S 0686214402 AM known diabetic feeling faint called O/S and they said they no longer need an ambi - Christopher Abrahams |
| 10 Feb 2026 - 12:34 - Mr Moses stopped by the base to get his BP done - He had it done on Sun and saw a Dr Mon - New medication prescribed - he stopped in again to get a BP done - nothing of concern found - Brice Lancaster |
| 10 Feb 2026 - 08:10 - Received a call from 0734787380 for a call in Delft South - Advised it is outside our service area - provided metro contact number 10177 - Brice Lancaster |
| 09 Feb 2026 - 22:25 - Received a request from Azoza for an Cardiac (ILS) call out in SunSquare Cape Town City Bowl, 23 Buitengracht Street . Declined due to distance. - Zoe Muller |
| 09 Feb 2026 - 13:08 - Netcare called about a call at 15 Hibiscus Wy in Mitchells plain i advised its outside of our responding area - Christopher Abrahams |
| 09 Feb 2026 - 12:51 - Received a report from Greg Craig about an MVA on Ou Kaaps Se Weg, vehicle left roadway near 2nd Silvermine Gate - Deep South Report corroborates this report - No other calls received regarding issue - Greg Craig stated he could not stop to check and didn't see anyone in the vehicle when driving past - Lindi and DZ aware - DZ recommends waiting to be activated via Member of public or other services - Brice Lancaster |
| 08 Feb 2026 - 13:43 - Received call from 0650639445 mem#457, caller introduced herself as Maxine and the line was very bad - call dropped and i tried calling back multiple times however it kept going to voicemail - called main member and she advised that Maxine is not with her as they are at a friends place - tried calling again and Allister pick up and advised that a friend at the party has fainted but all is well now and they will call back if need be. - Zoe Muller |
| 08 Feb 2026 - 10:01 - Received a call from mem#10027 - asking for advise regarding someone that has sever ear ache - i advised that she should try Dischem and if they are unable to assist the a hospital would be best as there is not anything we could really do for an ear ache. Caller understood and will transport Pt. privately to CMC. - Zoe Muller |
| 08 Feb 2026 - 01:38 - Netcare called to ask for assistance with a primary call in Mitchells Plein - declined due to vehicle availability. - Paula Leisegang |
| 07 Feb 2026 - 22:25 - Sharon from ER24 called to ask for assistance for a patient in Kalk Bay, with Vomiting/Diarrhea. No 5 Windsor Rd - declined due to limited vehicles available. - Paula Leisegang |
| 07 Feb 2026 - 20:43 - Call from Red Herring - Collapse. While on call, collapse patient stood up and refused treatment/transport. Caller number 0822968197. - Call was diverted to RV3 due to both dispatchers busy on calls. - Paula Leisegang |
| 07 Feb 2026 - 20:02 - Call received for an assault at 46 Mars Road, Ocean View. On scene contact #083 246 1685. Pt hit with rock to face, fell back and hit back of head. Lots of blood, but awake and talking. Due to vehicle shortages/availability, and after consulting with Lindi, a call was logged with Metro - REF:1749. Metro advised they unable to provide an ETA. - Paula Leisegang |
| 07 Feb 2026 - 18:27 - Dr. Lopez- Van Wyk (membership-11122) wanted know if we can give her a script for antibiotics as she has a cough and fever advised that we are a ambu servers but some can come out and do assessment and advise from but still refused just wanted the scripted - Jarod Echardt |
| 07 Feb 2026 - 12:10 - Received a call from Riley 0716767041 - who reported she thinks a cyclist might've been knocked down close to Gracefield church - on the left hand side of the road coming from Kommetjie road - caller was unsure of injuries or damage to the bicycle as she just drove past and didn't stop to check. Called Lindi and she advised that we wait for another call for this incident as caller did not seem too sure. - Zoe Muller |
| 07 Feb 2026 - 11:52 - @10:39 Received a call from OV SAPS (Sgrt Nghana) - for a female infant found deceased in Houmoed Avenue - i advised srgt to log the call with Metro as we have limited resources today - @11:29 Srgt Mentoor called and asked if we could follow up with Metro - Metro call taker Ebrahiem advised that R002 has been assigned to the call but he is unable to provide an ETA. OV SAPS made aware. - Zoe Muller |
| 07 Feb 2026 - 08:53 - Dr. Ginsberg from FBH called @08:37 asking if CMR can transport a adult female back to Living hope that was brought in earlier this morning for beds sores. I advised that I'll needs to speak to a manager. Called Lindi @08:39 and advised that they will need to log the call with Metro as Living is only covered for emergence calls and transport. Called Dr. Ginsberg back @08:42 advised him what Lindi said and asked if they logged the call with Metro he said no wanted try CMR first as the Pt. is green. Dr. Ginsberg logging the call with metro now. - Jarod Echardt |
| 07 Feb 2026 - 07:20 - Adding to entry made @07 Feb 2026 - 07:15 - Lindi made aware of the transfer - Jarod Echardt |
| 07 Feb 2026 - 07:15 - Received a call 0665372029 Lance Salbera - regarding a transfer from Somerset Hospital through to Crescent Clinic Claremont - caller was advised we are unable to assist due to limited resources. Caller understood and was provided with contact details for another service. - Zoe Muller |
| 07 Feb 2026 - 04:08 - Received a call from Jeanine regarding a pt in the Sunnyacres caravan park. She has very little info except that his name is Riaan. Has had cvas before and is paralyzed in the one side. Apparently he had a seizure but is now post ictal. I put her through to Metro - Michelle Thompson |
| 06 Feb 2026 - 19:37 - Mrs Sylvester called #11211. Her husband is in FBH and needs to go to GSH for a CT scan. She asked if we can do it. I informed her that we are very short of vehicles tonight so there might be a very long delay. I also gave her a quote of minimum R2500. She will speak to her husband and call back. - Michelle Thompson |
| 06 Feb 2026 - 09:16 - RV1 - checks completed 09:15 - Paula Leisegang |
| 06 Feb 2026 - 06:45 - Call from 0784443578 for AF not feeling well for a few days advised a Dr would be better- Will contact Dr - Joshua Snyman |
| 06 Feb 2026 - 00:04 - 2 cars -0695146449 William MVA Clovelly and Main unable to get O/S- D.Z informed and advised to call towing-No injuries. - Joshua Snyman |
| 05 Feb 2026 - 16:10 - Lucille 0768120056, called to inform us that Shanes Towing is chasing a woman who is speeding, she was not sure if it was a medical emergency as the woman appeared to be asleep at the stop street prior to speeding off around Valyland. Contacted Shane's Towing, he will call back, the did say that the lady he's chasing is "poep dronk". - Paula Leisegang |
| 05 Feb 2026 - 16:07 - - Paula Leisegang |
| 05 Feb 2026 - 13:32 - 0697822495 - received call from number, couldn't make contact - tried calling back - dead signal to phone. - Paula Leisegang |
| 05 Feb 2026 - 13:32 - - Paula Leisegang |
| 05 Feb 2026 - 11:14 - 11 Royal Road - Declaration
TT asked that we send a vehicle when available - friend of Giles. Call cancelled as an ambulance arrived. - Paula Leisegang |
| 05 Feb 2026 - 10:42 - My Life line activation from member 6694, all in order - Ronald Windell |
| 05 Feb 2026 - 10:33 - Gael Edmeades Membership 6694 - accidently activated lifeline - all well. - Paula Leisegang |
| 05 Feb 2026 - 08:20 - A2 booked in service 08:19 - Paula Leisegang |
| 05 Feb 2026 - 08:20 - - Paula Leisegang |
| 05 Feb 2026 - 00:51 - received a call @ 0009 from 13 Kingfisher Way, Carly Fox # 10737 - Her 2yo Daughter appears to have the croup - Stridor with barking cough, no temp as yet, slight flu like symptoms - Pt is not in respiratory distress - Mother has dealt with croup before - she wants to know if she should give prednisone preemptively to try mitigate symptoms - Advised I cannot make that determination over the phone but I'm happy to send someone to assess and recommend - She requested para consult over the phone - Advised that the para will likely not make recommendations on meds for one so young without assessment - She said she will have a quick chat to her husband and call back - no contact received - Tried to call back multiple times but all phones went to voicemail - Brice Lancaster |
| 04 Feb 2026 - 21:01 - caller Amy from Extreme Response #7783 called about a staff member how is not on the property and does not have her own membership pt is complaining of a stomach bug and feeling nauseas i did advise there may be a private bill as she is on her own property and will not be covered i did call Lindi just to confirm and she advised the same thing Amy said she will call back after she has spoken to the pt, i called back and she advised she will wait till the morning i advised she can contact our membership department and they will answer all her questions regarding how the membership works as she is being told that all volunteers are covered even off site i advised unfortunately not not and there may be a private bill - Christopher Abrahams |
| 04 Feb 2026 - 16:06 - 0648142246 for her foot been sore since this am wants us to take her to get Xray and bring back but not stay to long- Advised we are busy so she will probably be at hospital till late-said she does not want to stay late so will call tmr - Joshua Snyman |
| 04 Feb 2026 - 15:35 - 0603737537 for a cortisone injection advised we do not do that. - Joshua Snyman |
| 04 Feb 2026 - 14:07 - Received a call from Muriel Rubin #10132. She had 13.57 cataract op done this morning. Slipped earlier and foot hurt but could walk. Now is back home and is struggling to walk and in pain. She is lying down with her foot elevated, with ice on it and has taken pain meds. I explained we had no vehicles available and suggested she wait abit and see how she feels. But I did offer to send a vehicle when possible. She asked that I call back when someone is available and see how she is. - Michelle Thompson |
| 04 Feb 2026 - 14:03 - Female caller called while we were very busy-Panic attack, coached her through breathing and she said she is ok and has to go pick her granddaughters up and will call if needed. - Joshua Snyman |
| 04 Feb 2026 - 12:09 - Missed call from 0675414481. When calling back there is just music playing - Michelle Thompson |
| 04 Feb 2026 - 11:18 - My Lifeline activation - Member #161- Made contact via device - Accidental Activatio - Joshua Snyman |
| 04 Feb 2026 - 10:38 - A2 reports 2 medium sized dogs running in the road near Imhoff. No owner with them. Reported it to Tears. - Michelle Thompson |
| 04 Feb 2026 - 09:18 - A2 deep clean completed - Michelle Thompson |
| 04 Feb 2026 - 08:57 - Received another call from Rosemary Bate wanting Greg M to come out to her. I explained that he was not available. She did not want anyone else. I then advised that she speak to a GP who can diagnose the problem and prescribe the meds she needs as we are unable to do this so us coming out to her all the time is not going to help. Otherwise she needs to be taken to hospital to see a Dr. TT and LB informed regarding the situation. TT has said that if she calls again wanting Greg M we are not to send him even if he is on shift. - Michelle Thompson |
| 04 Feb 2026 - 08:52 - Rv1 in service - Michelle Thompson |
| 04 Feb 2026 - 08:33 - A1 in service - Michelle Thompson |
| 04 Feb 2026 - 08:32 - A2 in service - Michelle Thompson |
| 04 Feb 2026 - 08:14 - A3 inservice - Joshua Snyman |
| 04 Feb 2026 - 07:35 - A5 in service - Michelle Thompson |
| 03 Feb 2026 - 20:32 - Passed along message to Mr Mills, he said he won't be contacting her on the personal phone as she will then constantly call him - He requested we let TT know - Made TT aware, she said in future to let her know first as while crew are off they need to rest - Tried to call Rosemary back to check and let her know but she did not answer - Brice Lancaster |
| 03 Feb 2026 - 19:26 - Rosemary Bates #8710 called as she is too giddy to stand up and wants to talk to the Dr who assessed her this morn (Mr Mills) - Advised we can send crew but Mr Mills is off duty and is not available at this time - She adamently refused having any other crew come out - Advised I would pass along a message to Mr Mills but cannot guarantee a response as it is his personal time - Requested that should her symptoms get any worse to call immediately for response. Msg Sent to Mr Mills. - Brice Lancaster |
| 03 Feb 2026 - 19:04 - caller 0723830046 called saying her daughter slipped in the shower and chipped her tooth i advised we cant do anything and advised to take her to CMC member number #9643 - Christopher Abrahams |
| 03 Feb 2026 - 17:37 - Received a call from 0727667361. He is looking for employment. I told to call back tomorrow during office hours. - Michelle Thompson |
| 03 Feb 2026 - 16:40 - Rv1 reports she was kicked in the face and chest on call 20260203/14 - Michelle Thompson |
| 03 Feb 2026 - 15:52 - Received a call from 0696145873 for a P1 in Cape Town. Pt is not breathing. I gave them the number for Netcare - Michelle Thompson |
| 03 Feb 2026 - 15:45 - 0664243758 called for her husband who mis driving home but feels unwell- would like to know if we can come out one they are both home- advised private bill and she said she will call back later. - Joshua Snyman |
| 03 Feb 2026 - 15:20 - Pocket dial from 0743737768 - Michelle Thompson |
| 03 Feb 2026 - 13:57 - My Lifeline activation - Member #7185- Unable to make contact via lifeline or cellphone- NOK and all contacts under membership voicemail or no answer. My life line is moving and sound of a car and possible radio in the back ground-Spoke with Lindi and will continue trying - Joshua Snyman |
| 03 Feb 2026 - 12:04 - Central Mica called to ask what the quickest way to get stitches. One of their staff members has hurt their hand and needs stitches. I advised that going to the GP with the WCA forms would be the easiest. - Michelle Thompson |
| 03 Feb 2026 - 11:55 - My Lifeline activation - Member #10512- Made contact via device - Accidental Activatio - Joshua Snyman |
| 03 Feb 2026 - 11:52 - Pocket dial from 0829009721 - Michelle Thompson |
| 03 Feb 2026 - 10:59 - My Lifeline activation - Member #10168 - Made contact via device - Accidental Activation - Joshua Snyman |
| 03 Feb 2026 - 09:09 - A3 in service - Michelle Thompson |
| 03 Feb 2026 - 09:05 - 0846864029 for her cleaner who is on her period and bleeding heavily- Not pregnant- Has not had her period in over a year Advised she should see a Dr- They will take her privately - Joshua Snyman |
| 03 Feb 2026 - 08:39 - A1 in service - Michelle Thompson |
| 03 Feb 2026 - 07:25 - A4 in service - Michelle Thompson |
| 03 Feb 2026 - 07:18 - Call from 0615114671 who has a boerboel that he is unable to get to the vet and if we can assist advised it is not something we normally do- he said he will see if his neighbors can help and then call back. - Joshua Snyman |
| 02 Feb 2026 - 23:14 - Received a call from Veronica @Netcare911 who asked if we could assist with a call in Parden Island - I advised that we have no vehicle available to do the call. - Zoe Muller |
| 02 Feb 2026 - 21:28 - Received a call from Damen 0685259048 @57 6th Ave, Retreat - for an adult male known cardiac - struggling to speak and swelling to lower legs - Pt. is on Summer Med: option A - Call handed over to Netcare911 (Veronica) REF#5635. - Zoe Muller |
| 02 Feb 2026 - 17:48 - caller 0822961754 called for guidance on a twisted ankle - Christopher Abrahams |
| 02 Feb 2026 - 02:24 - A1 reports damage to the back light on vehicle due to Pt. mom closing the gate on vehicle. DZ made aware. - Zoe Muller |
| 01 Feb 2026 - 15:40 - As per below message - BP appears to have stabilized, 125 / 75 - He sends his thanks to Jarod for the assistance - He will call back if needed - Brice Lancaster |
| 01 Feb 2026 - 15:13 - @14:56 Dr. Strumpfer called saying that his BP is low but does not want to come out but if we can call him in a half hour. Did advised that a vehicle is available now to do a assessment but still refused. Called back 15:04 advised that the vehicle is still available but still said no has he does not want the attention from the neighbors and that the his BP is improving. - Jarod Echardt |
| 01 Feb 2026 - 13:52 - Received a call from 0725369091 for an AF 40yo experiencing left side numbness and tingling at Harmony Estate, Noordhoek - Began this morning - No history of CVA TIA - no facial drooping, no blurriness/dizzyness - Non members on medical aid - unable to accept private billing - Advised to Call Medical aid and update them, they will send crew with preauth as per their policy - Advised should pt condition deteriorate at all to call back immediately - Brice Lancaster |
| 01 Feb 2026 - 10:24 - Received a call from 073 755 4019, No answer after greeting - Could hear activity in the background, but unsure of what s going on - Tried to call back on 073 755 4019 but no answer - #202, Sea Horse Equestrian t/a Imhoff Equestrian Centre, Imhoff Gift Village - Members with addon , staff and customers - Made contact on other number on membership - 0844992337 - They say it is a pocket dial as the centre is closed today and Linley is currently in CBD for a show - Brice Lancaster |
| 01 Feb 2026 - 07:16 - My Lifeline activation - Member #11327 - Made contact via device - Accidental Activation - Jarod Echardt |
| 31 Jan 2026 - 18:58 - received call from 0624789300, answered, couldn't hear anything, called back, no answer - Ronald Windell |
| 31 Jan 2026 - 17:52 - Received a call from 0824510890 @15:42 - who initially called to cancel an ambulance as her husband (85yo) has gained sight again, i advised that we have not received a call for their address @74 Highway Rd. Caller advised that she thought her daughter called for her husband who has lost vision in his left eye but has regained sight and think his okay. Before asking about pt. condition the daughter took over the call and demanded that we send a vehicle as he needs medical assistance, I tried getting more info about the Pt. condition and if they are CMR members. Caller did not provide the required information and said that if they were members they would've got help faster, i advised that is incorrect as we treat pt.'s according to the Pt. condition and the daughter got frustrated then hung up. Called TT to advise her of the call@15:50. TT advised that we should dispatch a vehicle and crew can see if there is anything medically wrong with Pt. - @15:51 Upon dispatching, the daughter called back to say she does not want CMR's team there and will be taking her dad privately to CMC. - Zoe Muller |
| 31 Jan 2026 - 17:18 - Received a call from 0843682545 who wanted advise as one of her tenants @her Kommetjie residence has been bitten by a dog and she thinks he might need a tetanus shot and wanted to know the closest place to get one. I advised that he could go to FBH, however it is quite busy their. She could try the Pharmacy as they do tetanus shots too. And if she is unable to get it done today, they could always go tomorrow. caller advised she'll try Dischem. - Zoe Muller |
| 31 Jan 2026 - 12:47 - Received a call from 0834443356. Non members. Her 9 mo old son was given penicillin on Thursday by the GP and has now come out in red spots. I advised her to take him to Casualty at a hospital as it could be an allergic reaction. - Michelle Thompson |
| 31 Jan 2026 - 12:00 - @10:49 Received a call from Ganief @Virgin Active Steenberg - for an adult female, collapsed and hit her head and is now complaining of chest pain - i advised of private billing and caller was unable to accepted go go into the changing room where the Pt. was - he then advised that he'll hand the phone over to his manager and before speaking to the manager the call dropped - tried calling back @10:54 and was unable to get through - Spoke to Ganief again @10:57 after struggling to get through - Ganief advised that they have contacted another ambulance service. Upon ending the call, A1 booked mobile for this call as Mish dispatched them verbally outside without confirming the call. A1 was stood down. - Zoe Muller |
| 31 Jan 2026 - 10:40 - My Lifeline activation - Member #10188 - Made contact via device - Accidental Activation - Zoe Muller |
| 31 Jan 2026 - 09:28 - Jessie 0736790850 called. Mel went out to her daughter last night and gave her an injection for vomiting. It has now stopped but she wanted to know if they need to take her to a GP. I said that it shouldnt be necessary unless she starts vomiting again. I suggested though that she gives her rehydrate and keep up the liquids to prevent dehydration. - Michelle Thompson |
| 31 Jan 2026 - 08:49 - A3 in service - Michelle Thompson |
| 31 Jan 2026 - 08:33 - Rv2 in service - Michelle Thompson |
| 31 Jan 2026 - 08:26 - Rv1 in service - Michelle Thompson |
| 31 Jan 2026 - 08:26 - A1 in service @ 08.19 - Michelle Thompson |
| 31 Jan 2026 - 08:20 - A1 booking in service @08:18 - Zoe Muller |
| 30 Jan 2026 - 21:05 - 0762820759 - American guest, Has had nausea and vomiting for a few days, and appears to be getting worse. Feeling light headed. Advised we currently don't have a vehicle available, and should take her to an emergency room, otherwise call back if they need assistance. - Paula Leisegang |
| 30 Jan 2026 - 15:42 - @13:19 Received a call from 0747698502 for 3 Orange Rd, Vrygrond - requiring and ambulance for and adult male SOB and sweaty - called o/s and advised of private billing and they were unable to accept - Call logged with Metro #1509. - Zoe Muller |
| 30 Jan 2026 - 10:11 - @10:05 Miss Schutte called asking what she can do with her 2 yr old daughter who has knocked her toe last week and everyday since and now the toe nail has lifted but is still attached to the toe. Advised Miss Schutte to go to her GP or a Hospital as there is nothing we can do - Membership 11622 - Jarod Echardt |
| 30 Jan 2026 - 09:00 - A3 booking in service - @09:00 - Zoe Muller |
| 29 Jan 2026 - 08:55 - Lance caught his hand in a door at TMH. Reported to TT - Paula Leisegang |
| 29 Jan 2026 - 08:13 - A3 in Service 08:10 - Paula Leisegang |
| 29 Jan 2026 - 08:12 - Eugenie Warr #5192, called to ask if we can issue a tetanus shot,as she was bitten by a dog yesterday . Advised that she can go to the pharmacy, as we don't issue tetanus. - Paula Leisegang |
| 29 Jan 2026 - 07:22 - A4 in Service - Paula Leisegang |
| 28 Jan 2026 - 22:51 - Lance caught his hand in a door at TMH. Reported to TT - Michelle Thompson |
| 28 Jan 2026 - 20:46 - 0716543603 REF:2160 for declaration in Masi- confirmed with Lindi to leave it with Metro - Joshua Snyman |
| 28 Jan 2026 - 20:00 - 0834569609 Stubbed his toe and it is bleeding- Advised it is not something we normally come out for and if he can not put a plaster on himself. He will call back if he can not. - Joshua Snyman |
| 28 Jan 2026 - 19:05 - My Lifeline activation - Member #7135- Accidental Activation - Joshua Snyman |
| 28 Jan 2026 - 18:56 - Tessa 0835052384 called to say her son has cut open his toe and needs stitches. She wanted to know where the best place was to take him. I advised that CMC is very busy so TMH would be best. - Michelle Thompson |
| 28 Jan 2026 - 17:07 - Greg Craig called to advise that he has injured his back on call 20260128/9 lifting a patient - he will inform Taryn once he arrives at the patient receiving hospital. - Paula Leisegang |
| 28 Jan 2026 - 08:45 - RV1 in service 08:45 - Paula Leisegang |
| 28 Jan 2026 - 08:43 - A2 in Service @ 08.43 - Paula Leisegang |
| 28 Jan 2026 - 07:14 - A4 in service - Paula Leisegang |
| 28 Jan 2026 - 06:47 - caller lee 0840755758 called abbot her friend that fell yesterday and now he is complain of pain to his ribs and unable to move she asked for advised on how to get her friend to the car i said not much can do for him as hes not on medical aid and does not want to pay private billing they will call back if they run into any problems - Christopher Abrahams |
| 27 Jan 2026 - 20:14 - Received a call from Wendy Katnis, 082 079 6686, 20 Parakeet Street, Sunnydale, #10497, Members with addon - cut herself on the hand with a knife - Small 1 cm laceration to palm - Went to Sister at Dischem who assessed and said it doesn't require stitches, and to disinfect in salt water - She says she is worried because the sister seemed preoccupied at time of assessment - Cut still bleeds every now and again - Advised this is often the case with hand wounds as the tension on the skin often changes with hand use - Advised to cover wound, apply some antiseptic, as infection is a worry - Advised should wound continue bleeding, any other symptoms occur (Pus, oozing, raised edges, fever) to please call back - Brice Lancaster |
| 27 Jan 2026 - 14:31 - 0826595031 call to see if there is info on our Hout bay base- advised that is not in our area and she should rather see if ER24 or Netcare can assist in that area - Joshua Snyman |
| 27 Jan 2026 - 08:56 - Rv2 in service - Michelle Thompson |
| 27 Jan 2026 - 08:48 - A3 in service - Michelle Thompson |
| 27 Jan 2026 - 08:26 - A1 in service - Michelle Thompson |
| 27 Jan 2026 - 02:04 - caller 0679971040 called but hung up when trying to call back we got no answer - Christopher Abrahams |
| 26 Jan 2026 - 21:37 - caller Camron 0799775723 called saying his friend has a hip op he is now in bed and is in pain i advised private billing but the family is unable to pay he said they made a plan their side but will call if they run into any problems - Christopher Abrahams |
| 26 Jan 2026 - 20:12 - caller 0657155330 jiovanni botes colling for a dispaching job or in admin i gave him Tarys email - Christopher Abrahams |
| 26 Jan 2026 - 17:06 - My Lifeline activation - Member #8595- Accidental Activation - Joshua Snyman |
| 26 Jan 2026 - 12:05 - 0649949372- hurt ankle will go private - Joshua Snyman |
| 26 Jan 2026 - 10:38 - Rv1 in service @ 10.36. Deep clean delayed till more vehicles available - Michelle Thompson |
| 26 Jan 2026 - 08:11 - Mylifeline from member#11104 called via phone and she advised her button is with CMR admin office. Maps shows still at home- Advised bottom office and they will follow up - Joshua Snyman |
| 26 Jan 2026 - 07:56 - A4 inservice - Joshua Snyman |
| 25 Jan 2026 - 19:19 - Received a call from 0692465345, 41 Andromeda Way, OV - AF having a panic attack, SOB - Conscious breathing and able to talk - Non members - no medical aid - advised of private billing - Unable to accept - Provided Metro contact details 10177 from landline - 112 from cell - Brice Lancaster |
| 25 Jan 2026 - 15:25 - got a call from 0824744273 has OD,d on Ativan and morphine they stay near Athlone advised we dont respond but game metro number - Christopher Abrahams |
| 25 Jan 2026 - 14:37 - contact number for below OB 0834442250 - Christopher Abrahams |
| 25 Jan 2026 - 14:36 - Iven called about someone having a psychiatric episode i advised we cant do much from our side but SAPS will have to get involved he said he will call SAPS from his side - Christopher Abrahams |
| 25 Jan 2026 - 12:42 - Contact Peers Village to confirm Mrs Ward is ok - She is in healthcare having lunch - no response required - Brice Lancaster |
| 25 Jan 2026 - 12:20 - Lifeline Activation for June Ward, Cottage K10, Peer Village - Made contact via Device briefly, she said she was checking time - no response after that - tried too get confirmation of false alert but was unable to - Tried calling cell, 079 907 4548, she keeps answering and placing me on hold - Got in touch with Sister at Healthcare and requested a check up - She will send someone - Brice Lancaster |
| 25 Jan 2026 - 04:57 - @04:32 Received a call from 0843014447 (Hannah) MVA opposite 36 Simons Town Road, Fish Hoek. x1car hit the sidewalk and the barrier separating the train tracks and street - @04:41 Received a call from Hannah who advised that there is not injuries and our assistance is not needed as SAPS has arrived o/s. Also received a call from Shane Towing who also advised that our assistance is not needed. - Zoe Muller |
| 24 Jan 2026 - 19:03 - Follow up to entry below - Luther declined our recommendations to go to hospital for tests. DZ and TT made aware. - Zoe Muller |
| 24 Jan 2026 - 18:39 - Luther on call #17 got blood in his eye from an HTT lancet strip - Christopher Abrahams |
| 24 Jan 2026 - 13:19 - caller 0218529009 looking for an ambulance in strand i advised we don't respond to stand i tried to advise of other services but she hung up before i could - Christopher Abrahams |
| 24 Jan 2026 - 11:30 - caller 0832901004 called saying she has tick bite fever i advised there's not much we can other than transport her to hospital if er di give anything i did advise we can still come out and asses her but she its fine member NO 10835 - Christopher Abrahams |
| 24 Jan 2026 - 10:43 - My Lifeline activation -Bob Brinkcate, Cottage G6, Peers Village, Member #244- Accidental Activation - Brice Lancaster |
| 24 Jan 2026 - 10:15 - My Lifeline activation - Member #6957- Accidental Activation - Brice Lancaster |
| 24 Jan 2026 - 07:31 - *Red Hill Marathon*
[06:35, 1/24/2026] CMR A4 - Khumbulani: runner 4466 kelsey nel is the one left by ASAPS waiting for a lift. The we just had runner 5133 Lulama Ngqakaza he just needed a plaster for his finger
[06:38, 1/24/2026] CMR A4 - Khumbulani: 2907mohamad Lee. Also need plaster he fell. Laceration on his hand. He's continuing with the race - Brice Lancaster |
| 24 Jan 2026 - 05:56 - AM 43yo - Vertigo, dizzy - Water Station - OS 0767149566, Zinta - Pt contact 0735308044 - Part of Red Hill Marathon - Brice Lancaster |
| 24 Jan 2026 - 01:26 - RV2 incident reported to lindi and taryn, Robyn does not want to go to FBH, is happy with low risk as pt only has Parkinson's, no other illnesses - Ronald Windell |
| 24 Jan 2026 - 01:25 - - Ronald Windell |
| 24 Jan 2026 - 01:16 - RV2 reports pt on call 20260123/20 pt had head wound, she lifted to check wound and arterial spray went into her mouth and head - Ronald Windell |
| 24 Jan 2026 - 00:34 - Pt was taken to kingsbury by cmr today, husband phoned and wants her brought back home, explained we can do it but dont have any ambulances available at the moment, will send when one available, said nevermind and put phone down - Ronald Windell |
| 23 Jan 2026 - 21:11 - 20:30 - Edward Tappan - accidental call via whatsapp. - Paula Leisegang |
| 23 Jan 2026 - 12:52 - My Lifeline activation - Sheila MacLachlan Member 8808 - Accidental Activation/Testing - Jarod Echardt |
| 23 Jan 2026 - 11:49 - My Lifeline activation - Member #7099 - Accidental Activation - tried making contact via device but could only hear myself echoing - Amy from bottom office called to say Jennifer called her to advise that is was an accidental activation and that she could not hear me through the device - Amy made aware of lifeline issue. - Zoe Muller |
| 23 Jan 2026 - 08:52 - RV2 & A1 booking in service @08:49
- Zoe Muller |
| 22 Jan 2026 - 18:45 - @18:30 Metro called for a MVA in 10th Ave REF#2047 asked for O/S 0820880408 - Called O/S @18:33 who advised that there was injuries O/S - Called Metro back advised that there was O/S - Jarod Echardt |
| 22 Jan 2026 - 09:23 - Received a call from 0836739262 who wanted medical assistance as her 3yo granddaughter had fallen however caller was not with the Pt. - gave her husbands number as she advised that he went there - called husband (Aubrey) who advised that he is still making his way there but has provided Pt. mothers contact - @09:14 o/s contact spoke to Jarod and advised that Pt. is stable enough to be transported privately to FBH - Jarod advised that if they do need any assistance they shouldn't hesitate to call back. - Zoe Muller |
| 21 Jan 2026 - 23:18 - 0721954998 stomach pain and cramps would like know closest Pharmacy- advised private bill and nearest private hospital- will take Pt private - Joshua Snyman |
| 21 Jan 2026 - 19:09 - 0729343535 for AM ?collapsed in Westlake known cardiac- called back while logging will take Pt private to CMC - Joshua Snyman |
| 21 Jan 2026 - 09:20 - A3 in service - Ronald Windell |
| 21 Jan 2026 - 09:20 - A2 in service - Ronald Windell |
| 21 Jan 2026 - 08:56 - Call received from 0836074700 asking for an ambulance for seizures, without much information. Managed to get an onscene contact, Nicole 0823898881, who explained that a teacher had a seizure early hours of this morning, followed by another 2, and then an additional 1 just prior to calling - patient is in Hout Bay. PT was awake and conscious, referred them to ER24 or Metro. - Paula Leisegang |
| 21 Jan 2026 - 08:49 - RV2 in service 08:49 - Paula Leisegang |
| 21 Jan 2026 - 08:49 - RV2 in service - Ronald Windell |
| 20 Jan 2026 - 20:24 - Metro ref for below call:2218 - Joshua Snyman |
| 20 Jan 2026 - 20:22 - Call received from a bystander regarding a patient on the side of the road - type 1 diabetic - I asked the caller if she could please advise the patients name she confirmed with him Bradley Mitchell - I advised her of his hx and that I will phone SAPS as there is a big psychiatric hx we will also log the call with METRO. - Lindi Bredenhann |
| 20 Jan 2026 - 16:42 - RV1 reports driving up pokela road on fire call someone opened a wooden gate which hit rv on rear wheel arch, slight scratches - Ronald Windell |
| 20 Jan 2026 - 10:57 - mem 7185 accidental mylifeline activation, all in order - Ronald Windell |
| 20 Jan 2026 - 01:46 - My Lifeline activation - Member 10735 - Accidental Activation - Brice Lancaster |
| 19 Jan 2026 - 20:45 - Followed up with caller below - Currently going privately through to KH - Joshua Snyman |
| 19 Jan 2026 - 20:17 - Received a call from Sister, 0719294106 - She is assisting a friend who is on Chemo at 13 Mulberry Crescent, Faerie Knowe - Nausea with vomiting, Diarrhea, general Malaise - ? Dehydration - wants to know if we can set up a drip - Advised we can but will need to transport to hosp for monitoring - Pt non member, on medical aid - Advised medical aid should cover as long as emergency transport occurs but should it not be covered there may be a private bill - She said she will speak to the family and call back as needed - Advised it may also be a good idea to contact the medical aid and get recommendations from them - This way response will be pre authed by the medical aid themselves - Joshua Snyman |
| 19 Jan 2026 - 16:03 - 0614044871 who has been feeling unwell for a couple of weeks- advised she has not seen a Dr- will go see GP - Joshua Snyman |
| 19 Jan 2026 - 15:25 - My Lifeline activation - Member 9547- Accidental Activation - Joshua Snyman |
| 19 Jan 2026 - 11:08 - Received a pocket dial from 0728586005 - Michelle Thompson |
| 19 Jan 2026 - 10:54 - A2 came across MVA Palm ave- no injurie - Joshua Snyman |
| 19 Jan 2026 - 09:08 - A3 and A1 inservices 08:28 - Joshua Snyman |
| 19 Jan 2026 - 09:07 - My Lifeline activation - Member 8175 - Accidental Activation - Joshua Snyman |
| 19 Jan 2026 - 08:42 - RV2 inservices - Joshua Snyman |
| 19 Jan 2026 - 08:42 - RV1 inservice - Joshua Snyman |
| 19 Jan 2026 - 07:21 - A4 inservice - Joshua Snyman |
| 18 Jan 2026 - 20:49 - RV1 Monique reports 2 red flares over OV near the Rastafarian Camp - DZ has been informed - Brice Lancaster |
| 18 Jan 2026 - 20:28 - Received a call from Carolyn Ball #11492, 0832302504, Cottage R5, Peers Village - Her husband has a Trachea Tube inserted and she is struggling to get the tube inserted in the receptacle tube- The sister at Peers Village is locum and has never done it before - Advised I can certainly send a vehicle to assess but cannot guarantee they'll be able to get it sorted on scene and may recommend transport - She says she will drive him to step down to have the sisters there assist, she doesn't want a para to come out if they may not be able to assist - Advised should anything change to call us and we will get crew enroute - Brice Lancaster |
| 18 Jan 2026 - 18:24 - Received a call from 0720757758, A drunk driver drove into her gate and fled the scene - her kids were playing in the yard - no contact or injuries OS - Advised it would be best to contact SAPS ASAP as there is not much Paras can do if no one is injured - She said she will go down to SAPS now - Brice Lancaster |
| 18 Jan 2026 - 17:12 - 0760754761 for her daughter who got stung by blue bottle and are on the way to base- Advised we can come out to her rather- stated she is not a member but medical aid and she will call the medical aid emergency line. - Joshua Snyman |
| 18 Jan 2026 - 03:10 - Received an update from Cons. Mahkanda regarding the complaint out at Lighthouse Road Kommetjie - he advised that SAPS has sorted the matter and the Pt's parents came to collect them. - Zoe Muller |
| 18 Jan 2026 - 01:59 - Zoe took a call from Mr. Brookman @01:24 for a assault on Lighthouse Rd Kommetjie REF#0105 - I called O/S 0651501589@01:30 spoke to a lady who gave the phone to another lady who advised that it does not seem that serious for a ambu to come out they just need SAPS. I asked is the Pt. Breathing Conscious Talking she then said that they scared to go near there and that the three men have been drinking. I advised private billing but she said that they are not willing to accepted the private bill and refused for CMR to come out. - Called Ocean View SAPS @01:35 they advised that they revised the call and the van is on the way. Called Metro and the call back to them. Called the lady back that is on scene to found out if SAPS is on scene she advised that they wanted directions so the Rangers drove to fetch SAPS and that they will call back ASAP. Scene is at the Slangkop Tented Camp - Jarod Echardt |
| 17 Jan 2026 - 17:02 - Followed up on Mrs Bailey, 123 Apartment Evergreen Noordhoek - She has been accepted at CMC - Brice Lancaster |
| 17 Jan 2026 - 16:19 - Lauren D was trying to plug in her phone charger in the female sleeping quarter and there was some sort of short circuit - no injuries - Wall outlet no longer working - Main lights still operating - Checked DB board and all switches appear to be up - crew running extension from other room for elec -DB board outside had tripped - switched on and tested oulets all seems to be working - TT made aware - Brice Lancaster |
| 17 Jan 2026 - 12:15 - Received a call from 0827814642 regarding Mrs Bailey at 123 Apartment Evergreen Noordhoek - She appears to have lost vision in one eye - Happened a couple of hours ago - No other symptoms - non member on Discovery - They are unable to get an appointment with GPs - wanted to know if someone can come out to assess - Advised we can send someone, but if they are able to safely and securely transport to CMC or TMH that would be best - They said they will transport privately, advised to call back should they run into any issues - Brice Lancaster |
| 17 Jan 2026 - 08:37 - caller 0824846055 asking which Oximeter is the best to buy for home use i advised the ones we use and that he can find them at dischem - Christopher Abrahams |
| 16 Jan 2026 - 21:12 - Received a call from 0762107555 @18 Barling Crescent, Fish Hoek about an Elderly female - disorientated - nausea - BP check - i advised caller of private billing and she was unable to accept - she will call back if anything changes. - Zoe Muller |
| 16 Jan 2026 - 18:28 - when trying to close the blinds it fell off the brackets and fell on the wifi no damage all systems are up and running TT does know - Christopher Abrahams |
| 16 Jan 2026 - 16:18 - Pt walkin - CMR Member - Dr Simms recommended she get her BP done twice a day - usually her friend does it but is unavailable at the moment - A2 took bp and did basic assessment - no areas of concern found - Brice Lancaster |
| 16 Jan 2026 - 13:28 - Received a call @ 1159 from Susan Hamilton #1789, 072 764 5527, 7 Kommetjie Boulevard - Her brother has a PEG and she thinks something has gone wrong - He is in the toilet and whilst trying to get further info she cancelled the call and said she will call back if needed - Called back to touch base and she says he has gone through to Groote Schuur Privately - Brice Lancaster |
| 16 Jan 2026 - 07:37 - My Life Line Activation of mem 10791, Sophie Witthoft, 8 Dhow Street , Sun Valley - accidental activation, no response required - Brice Lancaster |
| 16 Jan 2026 - 02:54 - Received a call from 083 303 5363 requesting Valium for a dog known with epilepsy having multiple seizures - they had already used 3 vials which hadn't made a difference, passed call onto Robyn T as she was with me, who advised that they take the dog directly to the Vet. - Paula Leisegang |
| 15 Jan 2026 - 18:38 - Received a call 0793629328 who was calling on behalf of a disabled female who is severely dehydrated and caller could not provide further information - called the o/s contact No. 0725905742 and spoke to Gary who advised in the beginning of the call that there is an adult female 61yo - disable needing assistance - severe dehydration - wrinkled skin - dizzy - weak -bowel obstruction. he then advised that he is the Pt. and that he is a male - he also advised that he has been treating himself with weed since 2014 and now is seeking medical assistance and the weed is no longer helping - i advised him about private billing and he was unable to cover the cost - logged call with Metro #1905. - Zoe Muller |
| 15 Jan 2026 - 16:54 - @16:17 Mr. Brookman from Metro asked if CMR can assist with a MBA on Baden Powell Drive. Advised will need to speak to on scene and a manager. Tried calling on scene but went straight to voicemail 0677376368 Matthew. Spoke to Lindi about the call and tried calling on scene as well and give DZ a Call. Called advised that we can due to the limited info . Lindi called Metro and Metro advised that Taurus is running - DZ was advised that Taurus is running the call - REF# 1768 - Jarod Echardt |
| 15 Jan 2026 - 10:55 - Emmy J Schofield called asking if we can assist her mom who is unable to walk and is very frail from the one side of the house to the other as they just renovated another room for her. Advised yes we can and that she can call on the day when they are ready. 13 Sea Cottage Drive Member Number 9752 - Jarod Echardt |
| 15 Jan 2026 - 03:07 - My Lifeline activation - Member 11620 (Zaria Dagnall) - Accidental Activation. - Paula Leisegang |
| 14 Jan 2026 - 20:39 - Nerina Gardens called, Mr Raymond Young needs to be taken to CMC, he is unwell. He can't be transferred home. There was miscommunications on their side. CMR is dispatching an ambulance to take Mr Young to CMC emergency room. - Paula Leisegang |
| 14 Jan 2026 - 20:33 - Received a call from Marthie De Koning (0769880231) - ex member 8683, to say they have been waiting for an ambulance to transfer Mr Raymond Young (member with add on #11473) from the Olive Wing at Nerina Gardens, home since 16H00 today, and are still awaiting the ambulance at 20H15. I advised her that there is no record of a transfer request, hence no ambulance has been sent. She insists that the Dr that discharged him had arranged an ambulance, but is enquiring at Nerina who put a request for Ambulance through to CMR. Caller advises that PT can not be collected by car, may only be transferred home via ambulance. - Paula Leisegang |
| 14 Jan 2026 - 11:59 - Received a call from Netcare911 Patricia - asking if we could assist with a primary call out in Hout Bay - i advised that we are unable to assist - Zoe Muller |
| 13 Jan 2026 - 22:09 - 0793247543 call for his GF who cut herself and is bleeding a lot, in Heideveld- Provided Metro number - Joshua Snyman |
| 13 Jan 2026 - 20:15 - 0823914548 Thinks she is getting a DBT but has no symptoms has a doctor appointment but would like to know if she should wear her compression socks- Advised If she has no symptoms best would be to go to the Dr tmr - Joshua Snyman |
| 13 Jan 2026 - 20:05 - My Life Line Activation of mem 5793, accidental activation - Joshua Snyman |
| 13 Jan 2026 - 10:52 - A4 Back on Run - wallet & Drivers retrieved - Paula Leisegang |
| 13 Jan 2026 - 10:46 - Nurse from Evergreen (0210014312) called to ask about the call-out to 122, whether they had pressed a panic button or called - explained our medic (Eugene) had a delivery for previous tenant - no call out. - Paula Leisegang |
| 13 Jan 2026 - 09:17 - A4 off-run (Jackie Misplaced wallet-no PDP) - Paula Leisegang |
| 13 Jan 2026 - 08:11 - Abby from Fire called (0214443576) to ask to send an ambulance to an IOD (Bidfoods) - PVA in Kalk Bay, she called back to ask us to stand down as Metro had arrived onscene. (08:03) - no wheels turned. - Paula Leisegang |
| 13 Jan 2026 - 07:24 - A4 in Service 07:23 - Paula Leisegang |
| 12 Jan 2026 - 18:52 - Received WhatsApp from mem 5439 saying his moms bp is low on bp machine, asked if she showing any symptoms, he said he was on his way there and would check it, checked it and was normal, didn't hear anything else - Ronald Windell |
| 12 Jan 2026 - 11:12 - 0846601190 Calling from JHB, thinks her daughter may be having a miscarriage. I queried if they were members, and mother asked me to please refer another Ambulance Service. Gave her contact details for Metro. - Paula Leisegang |
| 12 Jan 2026 - 07:30 - Rv3 In Service - Paula Leisegang |
| 11 Jan 2026 - 10:44 - Number for below entry-0736059780 - Joshua Snyman |
| 11 Jan 2026 - 10:44 - 23YO preg ?miscarriage bleeding in masi- Caller cant give any info about pregnancy- Gave Metros number - Joshua Snyman |
| 11 Jan 2026 - 08:35 - RV2 inservice - Joshua Snyman |
| 11 Jan 2026 - 08:29 - A3 A2 in service - Joshua Snyman |
| 11 Jan 2026 - 08:13 - My Life Line Activation of mem 701, accidental activation - Joshua Snyman |
| 11 Jan 2026 - 08:09 - Sargent Matola from OV SAPS called for inmate injury to ribs and left eye not logged with metro so logged it on their behalf REF:0562 - Joshua Snyman |
| 10 Jan 2026 - 23:16 - Luther called to book off sick for tom - Nausea with vomiting - Lindi spoke to Luther via recorded line - Brice Lancaster |
| 10 Jan 2026 - 19:45 - Received a call from Lisette, 37 Sea Cottage Drive, Noordhoek - ? UTI - had painful last 2 nights - hasn't seen dr - Advised we can send as #6776 members but if UTI then she will likely need antibiotics from GP or Hosp - She is happy to monitor and call back as needed - Brice Lancaster |
| 10 Jan 2026 - 18:36 - Greg C hurt his back and shoulders on #16. Will take meds and try and continue. - Michelle Thompson |
| 10 Jan 2026 - 17:16 - My Life Line Activation of mem 11070, accidental activation - Joshua Snyman |
| 10 Jan 2026 - 15:02 - Received a call from Andre 0607907457. He stay in Durbanville. His mom in law 83 yr stays in FH and suffers from Elephantiasis in her legs. She has called them to say her legs are very sore. He was enquiring whether we have an arrangement with FBH as she does not have Med Aid. I told him our transport rates start at R3500. I suggested he call Metro or get someone to take her. He will call back if he needs us to take her. - Michelle Thompson |
| 10 Jan 2026 - 12:52 - Received a missed call from 0213003180. When calling back the lady said that she had not called us. - Michelle Thompson |
| 10 Jan 2026 - 11:08 - Jarod(CMR) called for MVA car vs taxi Voortrekker road and Anderson (Good wood) logged with metro Ref:0658 - Joshua Snyman |
| 10 Jan 2026 - 09:03 - Rv2 inservice - Joshua Snyman |
| 10 Jan 2026 - 09:00 - A3 and A1 inservice - Joshua Snyman |
| 10 Jan 2026 - 08:32 - RV1 in service - Joshua Snyman |
| 10 Jan 2026 - 08:31 - A2 in service - Joshua Snyman |
| 10 Jan 2026 - 06:41 - 2 Protea street Chapmans speak Noordhoek-Address for OB below - Tyree Jacobs |
| 10 Jan 2026 - 06:39 - Got a call from 0843704628 Marissa for a 29 yo female who has woken up in pain caller is not a member i advised private billing caller said she will try and get her into a car and get her to CMC - Tyree Jacobs |
| 09 Jan 2026 - 16:34 - A2 reports fire behind Kommetjie fire reported to fire and 107 - Joshua Snyman |
| 09 Jan 2026 - 13:51 - 0845831778 called for Pt who fainted - Pt taken privately while on call - Joshua Snyman |
| 09 Jan 2026 - 11:13 - 0713660989 for her mom who is doing unwell and is not in the right state of mind would like her to go to hospital but she refuses. Advised that she would have to get in contact with SAPS- she will call back later - Joshua Snyman |
| 09 Jan 2026 - 10:26 - 0827666513 for her mom(0824113537) who's husband has lost his mind according to caller and now wants us to sedate- advised we can not but her best option is to call SAPS - Joshua Snyman |
| 09 Jan 2026 - 08:00 - RV3 in service - Joshua Snyman |
| 09 Jan 2026 - 02:42 - A3 (Angus) has been vomiting and feeling nauseas. Mr. Ross says he has been feeling like this since 00:00 - he has decided to go and lay back down and wait till the morning if possible. - Zoe Muller |
| 09 Jan 2026 - 01:50 - Received a call from 0828220836 who wanted medial assistance as her 66yo husband had stomach issues last week and was put onto a new diet. This evening he was felling dizzy and collapsed and stayed on the floor just groaning - i advised caller of possible private bill if medical aid does not cover and she mentioned that they do not have medical aid - upon time of call, caller advised that he has managed to get up from the floor by himself and that she is unable to accept the private bill but will call back if his condition worsens. - Zoe Muller |
| 08 Jan 2026 - 18:56 - My lifeline activation - contacted member Mr. Burns and he apologized for the Mylifeline activation in error - member 10330 - Christopher Abrahams |
| 08 Jan 2026 - 15:58 - caller 0612104412 called saying we took her to FBH after an MVA outside of foodzone she said the crew did not advise her of private billing and that she cant afford to pay i spoke to Lauran and she said shell sort it out - Christopher Abrahams |
| 08 Jan 2026 - 11:40 - Got a call from 0828436624 a lady asking where the closest emergency facility is they have got a kid with possible DVT i advised the closest state facility is FBH and Private is TMH seems like they will be going to TMH i advised caller to call back if needed - Tyree Jacobs |
| 08 Jan 2026 - 11:31 - Got a call From Sherill at KBH asking for a quote to number 87 Mavis Road Rylands Estate i quoted from Fish Hoek to KBH to 87 mavis road 33Km x 170 price came to R5610 Lindi advise we should make it R5500 i gave the quote to Sherill she will speak to the family and get back to us - Tyree Jacobs |
| 08 Jan 2026 - 08:46 - A5 Booked in service @ 08:38 - Tyree Jacobs |
| 08 Jan 2026 - 07:52 - i called the caller back for some additional information pt has a pacemaker but is not having any chest pian or any cardiac related issues pt wants to wait and go see his Gp Dr Helen Hall I advised that if anything should change before then ,then they should call us back - Tyree Jacobs |
| 08 Jan 2026 - 07:44 - Got a call from 07848080060 for a adult male who complains that he has metallic breath and they think nits affecting his breathing whenever he walks i advised hat metallic breath is normally a taste of metal in the mouth and not a problem with breathing caller also stated that he struggles to sleep and he hears voices caller is not a member i advised private billing caller will get back to us - Tyree Jacobs |
| 07 Jan 2026 - 17:59 - Received a call from Antonio (0814443719) who wanted hospital transportation for an vagrant adult female in Fish Hoek next to Orange Weave - Pt. was knocked by a car last night and is complaining of sore legs also unable to move - i advised caller of private billing and he could not accept - i offered to log the call with Metro and caller dropped the call - call logged with Metro #1686 - also called Lindi to inform her and she called the o/s caller for an update who then advised that he has loaded the pt. into his personal vehicle and will be taking her to FBH. - Zoe Muller |
| 07 Jan 2026 - 13:30 - My lifeline activation - contacted member Penny Cassidy and she apologized for the Mylifeline activation in error - member 9215 - Jarod Echardt |
| 07 Jan 2026 - 12:05 - Received from Edwin @Metro who asked if it is possible if we could send a vehicle to FH beach for Pt seizures - 26yo male - metro 23 enroute - called o/s contact 0829082327(roysten) who advised Pt. has absconded the scene and that we can cancel the call. - Zoe Muller |
| 07 Jan 2026 - 12:04 - Received a call from Srgt Mentor asking if it is possible to call metro for an update on their vehicle for a DOD in masi - i advised that i give the a call and if they are still pending I'll send one from my side - called metro who advised a vehicle has been dispatched and is on the way. Srgt Mentor understood and was okay with Metro proceeding to DOD. - Zoe Muller |
| 07 Jan 2026 - 11:48 - Received a call from 0825222618 - upon answering the call the line dropped - tried calling back multiple times and no answer - non members as per cell number - Zoe Muller |
| 07 Jan 2026 - 09:14 - 0832884962 Mrs. Philip called for her mom who is having server lower back and wanted to know if CMR can taker to the X-Rays at CMC - Advised that we cant just take to the X-Rays has the Pt. will need to be seen at the EC and by the EC doctor - Mrs. Philip advised that she will call back. - Jarod Echardt |
| 07 Jan 2026 - 07:27 - My lifeline activation - contacted member May Raphael and she apologized for the Mylifeline activation in error - member 11067 - Jarod Echardt |
| 07 Jan 2026 - 06:49 - Received call from 0712760705 asking for a ambulance for a back problem, non client, informed of private billing, she said she would call back - Ronald Windell |
| 07 Jan 2026 - 02:14 - Call received from 0793677021 - caller's daughters boyfriend feeling unwell (she thinks its cancer), calling from Masiphumele, requesting an ambulance. Hung up call when advised of private billing, called back, she asked if its free, when advised that a private bill is possible, she hung up the phone again, tried calling back 3x, call rang and call was declined without answering. - Paula Leisegang |
| 06 Jan 2026 - 22:41 - Edit for 20260106/17 Assault - P1
Sierra is 7yr old female minor - mother had locked herself and child in a bedroom for safety. - Paula Leisegang |
| 06 Jan 2026 - 21:53 - Incident Number: 20260106/17
Assault - P1
35 Castleman Road ,Fish Hoek
Andre Du Plooy - 0828814149
All crew - Darren, Mel, Fiona and Luther witnessed the assailant stating twice, within 3 minutes saying "I raped Sierra" .
Negotiator was repeatedly told by assailant that "he just wants to be with her again" - Paula Leisegang |
| 06 Jan 2026 - 20:11 - Darren Z called to ask to report a fire that was reported to him by Camryn 0824525325 - on r/s of Glencairn Expressway, midway, 30m into the bush, behind Capri. Reported to Fire. - Paula Leisegang |
| 06 Jan 2026 - 19:38 - Received call from 0795228244 saying her son cut his finger and doesn't want to go to hosp, explained private billing and that if he needs sutures will have to go to hosp, she said she will take him herself - Ronald Windell |
| 06 Jan 2026 - 14:14 - Received a Europ Assistance request for a transfer from Fair cape Tokai Estate through to TMH - I was unable to accepted due to the page loading, i then tried refreshing a few times and then the request disappeared from the dashboard - Called E/A dispatch to ask if they could send the request through again and they advised that they have selected a different SP. - Zoe Muller |
| 06 Jan 2026 - 13:01 - Adding to entry made @13:00 Zoe called Peers village back saying they will do the assessment and call back if something is wrong - Jarod Echardt |
| 06 Jan 2026 - 13:00 - My lifeline activation - contacted member and he activated his lifeline saying his needs help as he is stuck in disable toilet but not saying where he is. Asked Zoe to call the Peers Village number that is listed on the device contact list - member 10306 - Mr. Rothwell - Called the device back could hear people helping Mr. Rothwell - Jarod Echardt |
| 06 Jan 2026 - 12:08 - My lifeline activation - contacted member and she apologized for the Mylifeline activation in error - member 3953 -Bradshaw - Jarod Echardt |
| 06 Jan 2026 - 10:33 - My Life Line Activation of mem 7973, accidental activation - couldn't not make contact via device, called the number on the membership - Marcia & Carer confirmed that there is no medical emergency but would like to know where they could get a new charger for the mylifeline as Marcia's on has broken - i advised that they could find assistance at the sales office in Recreation road. - Zoe Muller |
| 06 Jan 2026 - 09:50 - Received a call from 0827544416 - who was just wanting to be transferred to Admin - Zoe Muller |
| 06 Jan 2026 - 08:15 - A4 booking in service @08:13 - Zoe Muller |
| 05 Jan 2026 - 22:21 - 0839912157 for 1 yo old kid who possibly dislocated shoulder- advised we will not try relocate it but rather transport to hospital- caller opted to private transport - Joshua Snyman |
| 05 Jan 2026 - 21:07 - Call from-0799333227 for ambi in houtbay - Joshua Snyman |
| 05 Jan 2026 - 12:36 - A1 booked in service @ 12:35 - Paula Leisegang |
| 05 Jan 2026 - 11:40 - A1 Stretcher repaired, can be put back on run - DZ - Paula Leisegang |
| 05 Jan 2026 - 10:56 - Control received a call from Rosemary Bates, their carer, is not in, and she needs us to come and sort out her medication. Paula spoke to me, and I then phoned the carer, who advised me that she is on leave at the moment but that she did put out all the meds for them for the time that she is on leave. She is going to phone them now and she will phone us again. I advised her that I don't mind sending someone out, but that it is not an emergency, and if someone else can sort it out it would be nice. - Lindi Bredenhann |
| 05 Jan 2026 - 08:37 - A3 in service 08.37 - Paula Leisegang |
| 05 Jan 2026 - 08:35 - A4 in service @ 08.34 - Paula Leisegang |
| 05 Jan 2026 - 05:50 - 0683605148 who thinks she might have indigestion and would like to know our callout fee-advised and she said she would go private - Joshua Snyman |
| 04 Jan 2026 - 21:57 - Received a call from 0765708579 fr5om ST. He wanted to know if he can call this number 24hrs as he has someone who isnt well and they might need them taken to hospital during the night. - Michelle Thompson |
| 04 Jan 2026 - 21:56 - Received a call 00794979841 from Scarborough. He is a tourist. He went to a restaurant a few hours ago and his body has now come out in a red rash. His HR is slightly elevated and he slightly out of breath. I advised that we can come out but he will probably need to be taken to hospital. He decided to go through by private transport. - Michelle Thompson |
| 04 Jan 2026 - 20:13 - Received a call from 0646192982. Non member from Silvermine Village. Pt has been suffering from high temperatures. HGT is 13.9. Is not a diabetic but he has been drinking fruit juices and Rehydrate all day. They did not want to accept a private bill and he does not want to go to hospital. I advised that he take paracetamol and drink water. I also suggested a tepid bath and a cool cloth on his forehead. He has also been suffering from a bad cold. - Michelle Thompson |
| 04 Jan 2026 - 19:49 - Received a missed call from 0834488790. Non member. Called back twice but it just rang and then went to voicemail. - Michelle Thompson |
| 04 Jan 2026 - 18:03 - 0824559812 - Nic Davies called regarding a vehicle alight on Ou Kaapse Weg. Nobody in the vehicle. Called Fire, they are aware of the call. DZ was informed. - Paula Leisegang |
| 04 Jan 2026 - 17:22 - Below entry relates to A4 - immobiliser/sensor - Paula Leisegang |
| 04 Jan 2026 - 17:21 - Greg Craig brought keys in to report broken sensor/immobliser on keys after dropping them. He has reported to DZ. - Paula Leisegang |
| 04 Jan 2026 - 16:10 - Call 20260104/06 Lorraine reports injury to wrist on call, she will inform Duty manager, she does not want to book off - Ronald Windell |
| 04 Jan 2026 - 08:29 - A4 in Service 08.29 - Paula Leisegang |
| 04 Jan 2026 - 08:29 - A2 in Service 08.29 - Paula Leisegang |
| 04 Jan 2026 - 07:28 - My Life Line Activation of mem 2566, accidental activation - Ronald Windell |
| 04 Jan 2026 - 06:38 - caller 0833779029 called saying he thinks he may has by mistaken taken to much of his medication hes curranty in blouburg i advised its outside of our responding zone but provided him with ER24 and Netacre number - Christopher Abrahams |
| 03 Jan 2026 - 20:00 - As per message below, Made contact with Martina via the Lifeline Device - all is calm now - Appears to be exacerbation of Alzheimer's causing these incidents - She will call back if needed - Brice Lancaster |
| 03 Jan 2026 - 18:29 - Mylifeline from #6843 for her husband who is very aggressive and ripped her blouse and scratched her and her friends. Advised we would have to call SAPS and she insisted we do not and she will call back if needed - Joshua Snyman |
| 03 Jan 2026 - 18:15 - Received a call from 0646879177. her husband fell and has grazed his inner thigh. It is bruised. She asked for some advise. She has given him anti-inflammatories. I said we can come out but it sounds like muscle pain. I suggested she ice it and rest t. But to call us if it gets worse or the pain intensifies. - Michelle Thompson |
| 03 Jan 2026 - 12:33 - Received a call from another of #2945s carers who is concerned about her Pt. She is not o/s but feels that the Pt should go to hospital. I advised that she get in contact with the Pts daughter who can then make the decision. Rv2 found all her vitals within the normal range. Apparently there is no Nursing Sister at Evergreen over the weekend. I suggested that the Pt possibly needs a different facility with 24 hour nursing staff if they feel she needs more care. Rv2 said he told them that she possibly needs a Palliative Dr who can manage her condition better. - Michelle Thompson |
| 03 Jan 2026 - 08:21 - A3 and A4 inservice - Joshua Snyman |
| 03 Jan 2026 - 00:32 - Tried to get in touch with RV1 for call 20250103/01 - unable to make contact via RV1 Phone or personal phone - Dispatched A4 on call - Was going to send RV2 to check if everything is alright - Was able to make contact with Gill and confirm all is fine - Mr Mills was fast asleep, he apologized for missing the call - Advised happy all is good and ambi crew is enroute to call - Brice Lancaster |
| 02 Jan 2026 - 22:03 - Received a call from 0728586005, Marcus Gibbons, # 9782, 25 Clan Monroe Avenue, Kommetjie - No answer after greeting - tried to call back but no answer - called Ann Basson, 072 197 3357, lives on property - she confirmed pocket dial and no response needed - Brice Lancaster |
| 02 Jan 2026 - 21:14 - caller 0828528724 Felicity called saying a bug flew in her husbands ear and they cant get it out i did advise there's not much we can do other than hospital transport she said they will go privately but will call back if needed - Christopher Abrahams |
| 02 Jan 2026 - 20:40 - RV2 was damaged during a call the security gate closed on RV2 twice DZ does know about it more info was logged on call 20260102/3 - Christopher Abrahams |
| 02 Jan 2026 - 15:11 - 0827395260 called for her sist who is rude and demanding according to her. Advised we can not force her to go to hospital - Joshua Snyman |
| 02 Jan 2026 - 13:50 - Got a call from 0767116614 Ian Klopper who is On scene with a MVA in Kommetjie and reports no injuries just a fender bender. - Joshua Snyman |
| 02 Jan 2026 - 12:10 - Silverglades pharmacy clinic called for Pt who wants BP taken and they do not have a BP cuff big enough to fit her-said she will call the other pharmacy to find one - Joshua Snyman |
| 02 Jan 2026 - 11:36 - RV1 inservice - Joshua Snyman |
| 02 Jan 2026 - 09:29 - RV2,A3 and A4 Inservice - Joshua Snyman |
| 02 Jan 2026 - 08:26 - A2 in service - Michelle Thompson |
| 02 Jan 2026 - 08:21 - Below caller called again. She is willing to pay and wanted us now to take him as then he will be seen quicker. I advised that this is not the case and if it isnt a life threatening problem then he will be triaged as normal and have to wait in the queue. She then said that in that case they will rather take him and save the money. - Michelle Thompson |
| 02 Jan 2026 - 07:56 - 0823773357 for her worker who is known TB and AIDS and is delusional since yesterday Advised we can come out but private bill best would be to go to FBH. Caller said she will take him privately - Joshua Snyman |
| 02 Jan 2026 - 07:26 - A5 and RV3 inservice - Joshua Snyman |
| 01 Jan 2026 - 12:34 - Received a call from 0649057113 - He is calling to see if we can respond to a primary call in Longstreet, Cape Town - Advised we are quite far from there and provided Netcare and ER24 contact numbers - Brice Lancaster |
| 01 Jan 2026 - 10:58 - caller 0110820800 called saying she thinks she has ?shingels and asked if there are any doctors open i advised there wont be any open but we can come down and asses the pt i advised private billing and they said they will go privately through to CMC but we are still more than happy to come out if anything changes - Christopher Abrahams |
| 01 Jan 2026 - 10:38 - caller 0767275629 called saying her neighbour has biltong stuck mid way down her throat pt is breathing normally and not in destress i did advise we are more than happy to come out but might be better to go to hospital to get it taken out there in a sterile environment - Christopher Abrahams |
| 01 Jan 2026 - 10:05 - Received a call from Tegoe - Mediresponse Ambulance service - Wants to know if we can assist with an AF manic episode - Advised we cannot assist at this time - Brice Lancaster |
| 01 Jan 2026 - 09:52 - caller 0823526173 called saying he was stung by a bee 2 days ago and his is arm is swollen hes just a bit worried i advised him to go to the EC but we are more than happy to come out and asses but they wanted to go privately - Christopher Abrahams |
| 01 Jan 2026 - 08:05 - caller 0674211865 called about her mother having a Psychiatric episode she is breaking all the windows in the house and throwing knives she advised her location is in Athlone i did advise we don't respond there she then said we went out to her last time but still advised we don't dispatch out there - Christopher Abrahams |
| 31 Dec 2025 - 22:39 - Opened incorrect transfer accidently and forgot to add a note. Transfer has been reloaded onto system. #20251231/18 - Zoe Muller |
| 31 Dec 2025 - 22:32 - Received a call from Netcare asking if we are able to assist with a call in Tokai - I have advised that all my vehicles are busy at the moment - caller understood and said they'll try another service. - Zoe Muller |
| 31 Dec 2025 - 20:39 - Received a call from Lydia @Netcare911 who asked if we are able to assist with a primary call in Constantia - I advised that we are unable to assist as we do not have any vehicles in that area. - Zoe Muller |
| 31 Dec 2025 - 19:47 - 19:42 Shawn called for his 5 yr old step daughter who tripped and knocked her chin open advised them of private billing as they are none members and that we dont due stitchers but can come out and do assessment - They advised that the will call back - Jarod Echardt |
| 31 Dec 2025 - 15:31 - Caller 0836479038 called by mistake - Christopher Abrahams |
| 31 Dec 2025 - 14:07 - caller Peter 0214090791 called regarding his friends son who has schizophrenia we was asking what we would do from our side i advised we cant do much other than get SAPS involved if he gets aggressive they will then take him to FBH where they will put him in a 72 hour hold to asses him and they will then take it from there - Christopher Abrahams |
| 31 Dec 2025 - 13:43 - Received a call from 0784286881 - Caller was at kommetjie dropoff (?) and needs an ambulance - Could not get much info due to bad line and comms - asked to speak to foreman - Foreman says he is from helios security and someone got sick on the site - Advised we are a private company and they opted to call metro - Brice Lancaster |
| 31 Dec 2025 - 11:20 - Received a call from 0784744798 - no answer after greeting - eventually answered and it was an accidental pocket dial - no response required - Brice Lancaster |
| 31 Dec 2025 - 10:56 - Netcare called for an MBA in Crawford i advised its out of our responding area - Christopher Abrahams |
| 30 Dec 2025 - 05:49 - Received a call from 0734559606. Her husband has been waking every morning for the past about 2 weeks with a BP of over 200 sys. After taking his meds she says it comes down to around 130 during the day. I suggested that she take him to his GP as possibly his dose needs to be adjusted. - Michelle Thompson |
| 29 Dec 2025 - 19:39 - Ernst from ER24 requested our assistance in Pelican Park. I told him we are not able to assist - Michelle Thompson |
| 29 Dec 2025 - 18:01 - received a call from Mike @Netcare911 who asked for assistance @51 Hillside road in Fish Hoek for ?CVA - Jarod called o/s caller @17:44 who advised symptoms has started +-5-10 mins ago and symptoms starting to subside - caller advised they would like to go to the nearest hospital as the callers mother is panicking - he advised that FBH is the nearest government facility and TMH & CMC would be their private facility options - caller advised that they will go to the nearest facility - Jarod will for an update - Zoe Muller |
| 29 Dec 2025 - 17:10 - @16:56 mem 10910 accidental activation of mylife line device, all in order - Jarod Echardt |
| 29 Dec 2025 - 16:10 - Received a call from Metro who enquired if have received a call about x2Pt. near drowning @clove valley beach - Caller advised that both pt. are out of the water and that they are cons talking breathing. I advised that we have no vehicles available but he then advised that they do have a vehicle enroute and was just checking if we received the call - Zoe Muller |
| 29 Dec 2025 - 16:01 - Received a call from 0782293923 who called regarding an 40yo adult male with head injuries due to a fight he had with his brother - caller also reported Pt is known with some metal illness and needs transportation to FBH for his monthly injection which he received last in June - I advised of private billing and caller could not accepted - logged call with Metro ref#1731 - Zoe Muller |
| 29 Dec 2025 - 15:47 - @10:59 A lady called for her mom who was SOB wanting to know if we can give o2 advised her we can come out and do a assessment - At the time of the call could hear that they where sitting in the car asked what is their location the caller advised that they are in Erica Ave Fish Hoek advised them that they can go to FBH as they are in the car already - Called back @11:05 The caller advised that they are at FBH - Jarod Echardt |
| 29 Dec 2025 - 13:58 - @13:46 A lady called for her husband 48 yr old male vomiting since yesterday and has not eaten since then. Asked her if they are members she said no but thinks the owner of the house might be. No membership was found advised of private she said no wont be able to afford that. Then advised them of FBH - 0719322626 - Afrikander Rd Murdoch Valley R - Jarod Echardt |
| 29 Dec 2025 - 08:31 - A1 off run until further notice auth by Darren - Zoe Muller |
| 29 Dec 2025 - 08:14 - Received a call from Ann Roberts (Jennifer Roberts daughter) - who called jus to check if her mum is okay as she received a notification that Jennifer's MyLifeLine was activated - i advised her that all is good as it was an accidental activation - Zoe Muller |
| 29 Dec 2025 - 07:50 - My lifeline activation - contacted member and she apologized for the Mylifeline activation in error - member 7099 - Jennifer Ann Roberts - Zoe Muller |
| 29 Dec 2025 - 06:12 - TOC 05.57 Abusing alcohol lately and decided to stop yesterday. Now experiencing body weakness, shivering, lack of appetite. Military Pt. SANDF. 0617564474 Logan. Call came in via ER24. After discussing private billing if not transported and him saying that 2Mil might not accept which I agreed with as it is not a medical emergency at the moment, I suggested he go through to IMM when they open and see if they can help him or get a referral from them to 2Mil. I told him to call us back if he felt worse. - Michelle Thompson |
| 29 Dec 2025 - 01:32 - 0731586151 called and stated that he took a sleeping tablet and he has been feeling unwell for 2 days but feels fine now-Asked what symptoms he has and he said none he just wanted to make a call as he can not fall asleep. - Joshua Snyman |
| 28 Dec 2025 - 18:51 - mem 5793 accidental activation of mylife line device, all in order - Ronald Windell |
| 28 Dec 2025 - 10:46 - received missed call from 0217869475 phoned back, was pnp harbour bay, spoke to them and they not sure who called, said they would call back if necessary - Ronald Windell |
| 28 Dec 2025 - 06:17 - 0836805610 for her daughter who is seeing delusions- crew went out last night and RHT was signed Caller also called day before- Daughter is not aggressive or injured but caller wants an "injection to stop delusions" advised we can not do that she would have to get in contact with SAPS and they ca make that decision - Joshua Snyman |
| 27 Dec 2025 - 23:01 - TOC 22.51 #10202 His daughter has had a pain under her right ribs. Very nauseous and vomiting. I advised that I can send an RV out but because the daughter is not listed on their membership there would be a private bill for the ambulance. They decided to rather take her privately. - Michelle Thompson |
| 27 Dec 2025 - 18:40 - Call from 064629351, non members, mother feeling ill, but not willing to accept private billing. - Paula Leisegang |
| 27 Dec 2025 - 17:55 - RV3 standing down @17H50 - Paula Leisegang |
| 27 Dec 2025 - 17:55 - RV3 booked in service @ approximately 16h00 - Paula Leisegang |
| 27 Dec 2025 - 16:02 - My lifeline activation - contacted member and she apologized for the Mylifeline activation in error - member 916. - Paula Leisegang |
| 27 Dec 2025 - 11:34 - Caller 0844087838, husband needs a repeat of Tramaset after a bad fall last week, Vincent Pallotti discharged him without handover. Advised that we can not assist with a script, to get hold of Vincent Pallotti or try make contact with a GP. - Paula Leisegang |
| 27 Dec 2025 - 11:13 - Call from Lady 0732118484, has been bitten by a dog, requested a Tetanus as Noordhoek Vet advised her that we could assist, as no pharmacy seems to have availability. Advised to go to pharmacy, otherwise GP or FBH. - Paula Leisegang |
| 27 Dec 2025 - 09:21 - Call from 0764209100 saying they have a air B and B in glencairn and have guests from Germany, their child has bronchial issues, i said we can come out and assess, there would be private billing but if child needs a anti biotic child would need to go to hospital - Ronald Windell |
| 27 Dec 2025 - 09:05 - Member 3626 called, asking if we could prescribe anything for ringworm as OTC meds not working - she was advised to contact GP. - Paula Leisegang |
| 27 Dec 2025 - 08:49 - Member 3626 called, asking if we could prescribe anything for ringworm as OTC meds not working - she was advised to contact GP. - Paula Leisegang |
| 27 Dec 2025 - 08:47 - EDIT - RV2 Booked in Service @ 08.41 - Paula Leisegang |
| 27 Dec 2025 - 08:42 - EDIT - RV2 Booked in Service @ 08.41 - Paula Leisegang |
| 27 Dec 2025 - 08:41 - RV1 - Booked in Service @ 08.41 - Paula Leisegang |
| 27 Dec 2025 - 08:35 - A3 - Booked in Service 08.34 - Paula Leisegang |
| 27 Dec 2025 - 08:25 - RV1 - Radio check 10/10 and Booked in service @ 08.24 - Paula Leisegang |
| 27 Dec 2025 - 08:22 - A2 - Booked in Service @ 08.21 - Paula Leisegang |
| 27 Dec 2025 - 05:42 - Netcare called asking if we could assist with a call in Mitchells plain i advised its out side of our responding zone - Christopher Abrahams |
| 27 Dec 2025 - 02:59 - Received a call from Trevor, 0769628252, 5 Grant Street ST - non members, no medical aid - His wife has had abdo pain for a couple of days and it appears to be getting worse - Advised we can send someone to assess and transport as needed - unable to accept private billing - Advised that if she is in great discomfort, the best course of action would be to privately transport to FBH, nearest state facility - Trevor said he would - Requested he call back should they run into any issues and we will dispatch crew to assist - Brice Lancaster |
| 27 Dec 2025 - 02:59 - Received a call from Trevor, 0769628252, 5 Grant Street ST - non members, no medical aid - His wife has had abdo pain for a couple of days and it appears to be getting worse - Advised we can send someone to assess and transport as needed - unable to accept private billing - Advised that if she is in great discomfort, the best course of action would be to privately transport to FBH, nearest state facility - Trevor said he would - Requested he call back should they run into any issues and we will dispatch crew to assist - Brice Lancaster |
| 27 Dec 2025 - 00:58 - Netcare REF no 5007 called about a Pt sitting at FBH wanting to go to a private hospital as she has not been seen Pt has abdo complaints (0631453303) we spoke to lindi and she said we must decline the call - Christopher Abrahams |
| 26 Dec 2025 - 18:51 - Felicity Purchase #8752 came to the base to ask if someone could give her a Vit B injection. Called Lindi who said that if Muneer is comfortable to do it then he can. He said he hasnt given one before and didnt even know the dosage. I then went and explained to her that she is welcome to come to the base tomorrow morning when the ALS are here and they can do it. She said that the tall thin lady had said that we will come to her every Friday to do it. as she cant drive at the moment. I explained that I was unaware of this arrangement. Lindi then called us back and said she has spoken to TT and permission was given to Mel to do it once but then explain that this is not a service we can do regularly and therefore its a once off. - CMR GO |
| 26 Dec 2025 - 16:48 - Felicity Purchase #8752 came to the base to ask if someone could give her a Vit B injection. Called Lindi who said that if Muneer is comfortable to do it then he can. He said he hasnt given one before and didnt even know the dosage. I then went and explained to her that she is welcome to come to the base tomorrow morning when the ALS are here and they can do it. She said that the tall thin lady had said that we will come to her every Friday to do it. as she cant drive at the moment. I explained that I was unaware of this arrangement. Lindi then called us back and said she has spoken to TT and permission was given to Mel to do it once but then explain that this is not a service we can do regularly and therefore its a once off. - Michelle Thompson |
| 26 Dec 2025 - 16:28 - 0836805610 wanting to force her daughter with Bi-Polar to go to hospital Advised we are not allowed to force her - Joshua Snyman |
| 26 Dec 2025 - 09:47 - Khumbi injured her left shoulder/ neck on call 20251226/6. Duty Officer has been informed - Michelle Thompson |
| 26 Dec 2025 - 09:41 - Mylifeline accidental #11082 did make contact with caller - Joshua Snyman |
| 26 Dec 2025 - 09:23 - Incident Number: 20251226/6 Khumbi hurt her left shoulder - Joshua Snyman |
| 26 Dec 2025 - 08:45 - Rv2 reports no durapads or pediatric pads on the vehicle - Michelle Thompson |
| 25 Dec 2025 - 21:31 - caller 0726988487 called accidentally unable to understand as he was drunk but he did specify no medical emergency member number #10757 - Christopher Abrahams |
| 25 Dec 2025 - 20:47 - A1 returning from 20251225/20 came across fender bender at Capri Robots - no injuries OS - Crew advised all involved to report to SAPS - Brice Lancaster |
| 25 Dec 2025 - 16:28 - Received a call from 0823202089. Her daughter has ripped her toenail off . She asked for some First Aid advice. I said she must apply direct pressure and raise the foot above the heart. The when the bleeding slows down to apply a bandage which she said she has - not too tight so as to stop circulation. She then said the nail is hanging by a thread and asked if she can cut it off which I said yes. She then called back to ask if we can come out and give pain meds as it is so sore she cant touch it. Josh said that we would then have to take her to hospital. She asked if they can take her and he replied that it would probably be better as we do not have any ambulances available at the moment. - Michelle Thompson |
| 25 Dec 2025 - 14:07 - Received a call from +19175510573. They are on holiday here and his daughter has had a very bad earache for 3 days now. He asked where they can go for an antibiotic or if we can help her. I explained that he would have to take her to a casualty unit at a hospital as I am not aware of any Drs open today. - Michelle Thompson |
| 25 Dec 2025 - 11:38 - 0604744209 Moms tummy is working was in hospital for two weeks they want to know if its normal before they take her to hospital advised we can not asses over the phone- caller said he will take her to FBH - Joshua Snyman |
| 25 Dec 2025 - 09:14 - TOC 09.11 0828828353 She thinks her husband has slipped a disc in his back and wanted to know if we can help him. I advised that we can take him to hospital but cant just come and give him meds. She said she will speak to him and get back to us. - Michelle Thompson |
| 25 Dec 2025 - 08:46 - RV2 inservice - Joshua Snyman |
| 25 Dec 2025 - 08:28 - A1, A2, A3 in service 08.27 - Michelle Thompson |
| 24 Dec 2025 - 17:38 - caller 0829534735 called to apologies about the way her spoke to us as there was a bit of a communication - Christopher Abrahams |
| 24 Dec 2025 - 16:05 - caller called 0823022869 called saying her has guests at his air bnb saying the 0782061860 pt is vomiting and in shock i called O/S and advised private billing she then said she does not want to accept private billing i gave them metros number and called the caller back to advise - Christopher Abrahams |
| 24 Dec 2025 - 12:28 - Received a call from 0726988487, #10757, Cottage 2 Evergreen Noordhoek - Call dropped before answering, rang hardly once - Called back and confirmed accidental dial - no response required - Brice Lancaster |
| 24 Dec 2025 - 12:17 - Mr Landsberg called regarding his wife, AF 75 yo - Saw Dr Coetzee today ? Hypertension, prescribed 10mg Amlock - she took it an hour ago and BP is 180/105 - advised as member with addon, we are happy to send to assess but the medication will likely require more time to start having an effect - Wife sitting having a cup of tea, no symptoms (pain, Dizziness, nausea, diaphoresis or SOB) - He will monitor her condition and call back as needed - Brice Lancaster |
| 24 Dec 2025 - 11:50 - Lifeline Activation - Abi B Test - all working - Elizabeth Lewis, Unit 3, 41 -1st Avenue, 10168 - Made contact via Device - - Brice Lancaster |
| 24 Dec 2025 - 11:04 - RV1 came across a person at the fourways Adult Male, lying down then standing up, being a distraction and reckless in traffic - initially Requested SAPS - Law enforcement was nearby and RV1 Flagged and informed them - They are continuing to fourways to investigate - Brice Lancaster |
| 24 Dec 2025 - 09:47 - MyLifeLine activation from PW Ryan, 9547,69 Sycamore, Silverglade - Spoke to Abi B- Testing device - Brice Lancaster |
| 24 Dec 2025 - 08:12 - caller 0824581488 called about abdo complaints she said she would like to be assets i did advise there might be hospital transport she then opted to call a GP i gave her Longbeach medical and fish Hoek medi cross number i advised she can call back any time if needed - Christopher Abrahams |
| 24 Dec 2025 - 06:46 - Received a call from Kim mem#10442 who wanted to know if its possible for us to come out a giver her 5yo daughter something to stop the nausea - i consulted with Jarod and advised the caller as per Jarod's advise that we are happy to come out and assess but if any meds there a big possibility that we'll have to transport her to hospital. Caller then advised that she does not want to sit at the hospital - Zoe Muller |
| 24 Dec 2025 - 04:22 - 04:17 Mr. Kendell called (0833210089) for his son who was having a seizure. Well taking the call Mr. Kendell advised that his son has stop seizing as they gave him his medication. Mr. Kendell advised that he will call back - 13 Somerset Way Kommetjie (membership - 7270) - Jarod Echardt |
| 24 Dec 2025 - 00:23 - Accidental MyLifeLine activation from Michael Anderson - Spoke to Mrs. Anderson confirmed all is well, - membership 6843 - Jarod Echardt |
| 23 Dec 2025 - 22:06 - Received a call from 0725633437 who could not understand what I am saying and ending the call - upon the last call he asked me to speak Zulu - I then asked Sheila to speak to caller in Zulu and she advised caller tha we're an ambulance service in Cape Town so he should try calling to call 112 as he is living in KZN. - Zoe Muller |
| 23 Dec 2025 - 18:56 - caller 0829509115 #2330 53 Clan Stewart Street saying she threw her back out and cant move i did advise we can come out and assist but if we give anything she will have to be taken to hospital she the advised shell call a doctor and call us back if needed - Christopher Abrahams |
| 23 Dec 2025 - 16:55 - A2 reports a small fender bender by kings of kings no injuries towing O/S - Christopher Abrahams |
| 23 Dec 2025 - 16:07 - caller 0714712550 reported a PVA 17th av and Kommetjie road he then he turned around and he said they they were gone - Christopher Abrahams |
| 23 Dec 2025 - 15:53 - caller 0823998536 called by mistake and advised there is no medical emergency - Christopher Abrahams |
| 23 Dec 2025 - 15:26 - DZ called up over the radio to report a fire i called fire and they advised they are on the way - Christopher Abrahams |
| 23 Dec 2025 - 14:49 - Received a call from 0838673486 - no response. Called back and confirmed it was a call in error. - Paula Leisegang |
| 23 Dec 2025 - 14:23 - caller 0217861703 called by mistake - Christopher Abrahams |
| 23 Dec 2025 - 13:31 - caller 0619649535 called about an AF who has fainted at west lake business park but the husband will take her privately - Christopher Abrahams |
| 23 Dec 2025 - 11:22 - A3 completed electronic checks @11.21 - just awaiting stock - Paula Leisegang |
| 23 Dec 2025 - 11:10 - Mylifeline accidental #10228 did make contact with caller - Christopher Abrahams |
| 23 Dec 2025 - 09:58 - called Vicky back to ask for an update she advised she has left but gave O/S contact 0825540726 but did not get an answer - Christopher Abrahams |
| 23 Dec 2025 - 09:39 - vicky called 0713522330 saying her brother is having a psyche episode pt has PTSD from SAPS so family does not wants SAPS involved as it will make the situation worse i advisded we are more than happy to send out a crew but will have to get SAPS if pt gets aggressive with our crew which pt is already aggressive nola (mother) said they will keep trying from their side and will call back in 10 mins - Christopher Abrahams |
| 23 Dec 2025 - 09:34 - Received a call from Unknown number, attempted to answer, nobody responded, call dropped. - Paula Leisegang |
| 23 Dec 2025 - 08:46 - A2 Booked in Service 08:45 - Paula Leisegang |
| 22 Dec 2025 - 22:10 - mem 11070 life line activation, called, all in order - Ronald Windell |
| 22 Dec 2025 - 13:31 - Received my life line alert from mem 828 Mrs. Meusel , called her, all in order, false alarm - Jarod Echardt |
| 21 Dec 2025 - 20:01 - Add on below OB entry inquired if the crew could do anything or if they should just go straight to the EC I advised it would be best to go straight to the EC as we would not want to mess around in his eye and cause any damage - Zheograthia Sauls |
| 21 Dec 2025 - 19:59 - Received a call from 0829478315 advising her husband had been cutting wood with a sawdust and a splint went in his eye they have been trying to flush it out but it is not working , inquired if the crew could do anything or if they should just go straight to the - Zheograthia Sauls |
| 20 Dec 2025 - 21:47 - Greg C reports Injury to back or tweek of back while lifting stretcher, lindi aware Incident Number: 20251220/21 - Joshua Snyman |
| 20 Dec 2025 - 12:10 - Received call from 0622010166 saying her neighbour is in labour , she not on a medical aid, told her i will call her back as wanted to consult with lindi, called caller back for more info and she said they taking a UBER - Ronald Windell |
| 20 Dec 2025 - 06:36 - Call from Netrcare for a declaration in Grassy park - Advised out of our area - Joshua Snyman |
| 19 Dec 2025 - 23:58 - 23.48 Received a call from Marilyn 0829629837. Her mother has hurt her leg. She lost her balance and seems to have pulled something - pain is radiating from hip till her knee. In pain ++++. Was hesitant is accepting private billing. Will speak to family about the cost of a call out or try and call E/A and get Auth. I assured her that II am very willing to send someone out. She said she will call back. - Michelle Thompson |
| 19 Dec 2025 - 23:09 - Received a call from ADT 0871312020 to say that had received an alarm activation for a building in Westlake Drive. I explained that this is CMR. She then said this number is listed for that address. I explained to her that she has the wrong number. - Michelle Thompson |
| 19 Dec 2025 - 22:14 - Call from 0217851898 for husband who took 4 meds instead of one she is worried but no symptoms- asked if we can come in 45mins- advised to rather call us back when she wants the vehicle or he develops symptoms - Joshua Snyman |
| 19 Dec 2025 - 17:56 - Received a call from 0825515002 #9417 inquiring if it is possible to come out and put up a drip for an elderly lady who is dehydrated and sluggish and not doing to well, I advised we could not and if we do put up a drip she would need to go to hospital, he advised he understood our protocol and thanked us - Zheograthia Sauls |
| 19 Dec 2025 - 12:20 - Received a missed call from 0829014221, tried calling back just ringing no answer - Zheograthia Sauls |
| 19 Dec 2025 - 07:12 - A4 booking in service @07h12 - Zheograthia Sauls |
| 19 Dec 2025 - 07:11 - RV3 booking in service @ 07h11 - Zheograthia Sauls |
| 18 Dec 2025 - 23:27 - As Per below message - unable to contact CMC via 0861225222, no answer - no answer on ED number 021 799 2911 - Sent request for contact vis CMC ED group - 0714753500 dr d’Offay, offered to assist - called her, her college Dr Bethany saw Mrs Stock and she will likely be discharged - Called Moira back and updated her - advised CMC will likely update her once they have availability - Brice Lancaster |
| 18 Dec 2025 - 23:01 - caller Moira 0741811574 called asking if her have in info in her friend that went into CMC as CMC was not answering i advised we will try our side but still no answer will contact caller back as soon as we have an gotten in contact with caller - Christopher Abrahams |
| 18 Dec 2025 - 22:13 - Received a call whatsapp call from 0726234973, they accidentally added us to a group call - Disconnected from call - no response required - Brice Lancaster |
| 18 Dec 2025 - 21:37 - RV1 reports pt kicked lucky in the chest - She is ok to continue - DZ was OS and is Aware - Sending TT a message - Brice Lancaster |
| 18 Dec 2025 - 18:22 - Call from Mike Netcare 911 for ambi in Diep river next to CMC Advised out our area Call @18:20 - Joshua Snyman |
| 18 Dec 2025 - 18:21 - Call from Mike Netcare 911 for ambi in Hout bay advised out our area Call @16:47 - Joshua Snyman |
| 18 Dec 2025 - 14:39 - Received a call from 0827737771. Called back - no answer - Michelle Thompson |
| 18 Dec 2025 - 13:13 - A1 reports that Chris C hit his head on an overhanging shelf while transferring their Pt from the stretcher onto the hospital bed. He has a bad headache now. - Michelle Thompson |
| 18 Dec 2025 - 13:02 - A2 Back on run - Paula Leisegang |
| 18 Dec 2025 - 12:51 - My Lifeline test #10310 - Maureen Amor-Smith - Michelle Thompson |
| 18 Dec 2025 - 11:22 - My Lifeline test from Abi for #2566 Mrs Blanchard - Michelle Thompson |
| 18 Dec 2025 - 09:28 - RV3 Deep Clean completed - in Service - Paula Leisegang |
| 18 Dec 2025 - 09:20 - Beryl King #6351 My Lifeline will be switched off 18/12 until 3/1 - CMR GO |
| 18 Dec 2025 - 09:02 - A2 off-run - tyre replacement @ TWT - Paula Leisegang |
| 18 Dec 2025 - 08:57 - 08.57 A3 in Service - Paula Leisegang |
| 18 Dec 2025 - 08:37 - Beryl King #6351 My Lifeline will be switched off 18/12 until 3/1 - Michelle Thompson |
| 18 Dec 2025 - 08:28 - RV1 in service 08.26 - Paula Leisegang |
| 18 Dec 2025 - 07:38 - A4 in service - Michelle Thompson |
| 17 Dec 2025 - 23:32 - Mr Landsberg #10462 (Members without addon)visited CMR Base regarding his son, AM 56 yo - broke his Clavicle about 4 wks ago - ever since has not been well - unsteady on feet - crew previously went out 20251215/4 for same reason - no other symptoms, was found vitally stable on that call - Mr Landsberg says nothing has changed since and he is still unsteady - Hasn't seen a dr since- He went to FBH but was advised if nothing vitally wrong he will sit in waiting room until Dr can see him - Advised at this time we can send crew to assess but he says that is not needed - Advised the best course of action would be to make an appointment with a Dr for further investigation as they will have further diagnostic tools and can refer to specialists - Brice Lancaster |
| 17 Dec 2025 - 16:43 - Received my life line alert from mem 11304, called her, all in order - Joshua Snyman |
| 17 Dec 2025 - 16:22 - A1 inservice - Joshua Snyman |
| 17 Dec 2025 - 14:38 - Metro ref for below call:1824 - Joshua Snyman |
| 17 Dec 2025 - 14:37 - Call from Mr Brookman (Metro)-O/S-0834522916 MVA on Loch Venus road No injuries as vehicle just rolled off embankment after brakes failed - no vehicle needed - Joshua Snyman |
| 17 Dec 2025 - 13:22 - 13.16 Received a call from Sean 0824944492 #11392. His gf is breastfeeding and has had gastro for 2 days. Cant keep anything down and wanted to know if we give her something or give her some advice. I advised him that we cannot give her meds without taking her to hospital. I suggested that he contact her GP or a pharmacy as she needs to be careful what meds she takes because of the breastfeeding. He will contact the GP or pharmacy but I advised him to call back if he needs us. - Michelle Thompson |
| 17 Dec 2025 - 10:17 - Received my life line alert from mem 10010, called her, all in order - Joshua Snyman |
| 17 Dec 2025 - 10:14 - A2 inservice - Joshua Snyman |
| 17 Dec 2025 - 09:38 - Received my life line alert from mem 8668, called her, all in order - Joshua Snyman |
| 17 Dec 2025 - 08:44 - A3 inservice - Joshua Snyman |
| 17 Dec 2025 - 08:39 - RV2 inservice - Joshua Snyman |
| 17 Dec 2025 - 08:33 - A5 inservice - Joshua Snyman |
| 17 Dec 2025 - 08:32 - Rv1 in service - Michelle Thompson |
| 17 Dec 2025 - 07:31 - A4 inservice - Joshua Snyman |
| 16 Dec 2025 - 20:18 - Allan Booth called to request Veronica be removed from his NOK list as it makes her stress when the button is activated and he has spoken to Lisa about it. I advised Mr. Booth that i will forward an email through to Lisa and she'll most likely receive it in the morning - Zoe Muller |
| 16 Dec 2025 - 19:25 - Received my life line alert from mem#161 - Allan Booth - Made contact Via Device - All in order - Activated accidently - Zoe Muller |
| 16 Dec 2025 - 17:14 - caller 0833620883 called wanting to transfer a pt from GSH to VIC i got a quote and tried calling back multiple times but no answer - Christopher Abrahams |
| 16 Dec 2025 - 17:04 - Mrs Humphrey called to apologise for the 2 calls, as per below - She was out shopping and somehow placed the calls and could not hear the ringing - Advised we are glad she alright - Brice Lancaster |
| 16 Dec 2025 - 14:50 - Received 2 x calls from 0833035363, Carol Humphrey, Cottage 13 Silvermine Village #10163 - no answer after greeting, can hear music in the background, no screaming or shouting - Tried to call back but no answer, rings to voicemail - Contacted Silvermine village and requested wellness check - contacted ICE Lauren Hoard 0824720299, not in area - Karen Hinkel (Daughter) 0835733012, advised of incident and security going to check - she said she was chatting with her via whatsapp about an hour earlier and everything seemed fine - Sister Anna from Silvermine called back, house seems empty they appear to have gone out - Advised Karen (Daughter) and she said she will continue to try contact - I advised I will try from my side and let her know once I have confirmed everything okay - Brice Lancaster |
| 16 Dec 2025 - 10:55 - caller 0825719441 member number 819 looking for David as hes been out to this pt multiple times and she wanted some advise i advised hes not on duty but we are still more than to send out an RV to her mother who is on end of life and daughter is worried as her mother has a gurgling sound when she breath daughter advised she will wait for they palliative care doctor to get back to her and will call back if needed - Christopher Abrahams |
| 16 Dec 2025 - 08:51 - Tried to call Louisa, 06536 back to confirm she was able to make a Dr apt and check on Pt condition - Tried to call twice, no answer - left voicemail stating intention to touch base, asked to call us should any SOB, drowsiness or lethargy occurs to contact us immediately - Brice Lancaster |
| 16 Dec 2025 - 08:00 - Sister Tina reports VPH Divert for Physician and Strokes - Reviewed tomorrow
- Brice Lancaster |
| 16 Dec 2025 - 07:17 - Received a call from Louisa, 0653670488 - her 2 yo Male has a high fever since Sat - now developing a rash - Non member, no medical aid, unable to accept private billing - Baby is calm, no sob - Wanted to know if any GP offices open today - Advised public holiday may affect GP offices - provided Longbeach medical, FH Medicross, Tokai Medicross, Harbour bay medical contact numbers - Advised if baby condition deteriorates, becomes drowsy, SOB to call back immediately for dispatch - Brice Lancaster |
| 15 Dec 2025 - 16:56 - A2 - reports Zip from Zip stretcher Lost - Sister will look for it and contact us if found - crew returning to get spare Zip stretcher - LB and TT informed - Brice Lancaster |
| 15 Dec 2025 - 15:43 - RV3 David reports MVA outside compass bakery on Kommetjie road - services OS - no injuries OS - no response required - Brice Lancaster |
| 15 Dec 2025 - 12:13 - 27 73 179 7554 messaged saying Use this number anytime 021 782 4444 082 782 4444 called just to confirm earthing is okay she advised she meant to send no to her son - Christopher Abrahams |
| 15 Dec 2025 - 10:01 - A2 Booked in Service 8:30 - Paula Leisegang |
| 15 Dec 2025 - 08:42 - A2 Booked in Service 8:30 - Brice Lancaster |
| 15 Dec 2025 - 04:39 - Received my life line alert from mem 7135, Patsy A Mackellar- Made contact Via Device, advised she has been throwing up all night with diarrhea as well would like us to come out and give her an injection , I advised we do not give injections and ca not do that but we could come out and do an assessment and if given any medication she would need to go to hospital, she advised she does not or can not go to hospital, and asked that I gave frail care a call on her behalf and let them know, spoke to one of the sisters at frail care ,who advised she would go around and have a look at the patient and call us back if needed - Ronald Windell |
| 14 Dec 2025 - 18:57 - Received my life line alert from mem 11070, Elizabeth Jill Pycroft - Made contact Via Device but call cut before info received - unable to make contact via cell - Andrea Pycroft called 08943688763 (ICE) everything is fine, accidental alert - Brice Lancaster |
| 14 Dec 2025 - 18:46 - received a call from a Sister @CMC enquiring if it is possible for Mr. Lawson to be transported back home to Peers Village. I asked if i could speak to Mr. Lawson himself and i advised him of private billing as his membership does not cover the cost - I have given him and estimated amount and he decided to take an uber back home as the cost would be cheaper. - Zoe Muller |
| 14 Dec 2025 - 15:46 - Received a call from 0722111753 mem#7531 - who wanted medical advice as he has a coloscopy surgery tomorrow and on the pre surgery prep instruction sheet it says he should take warfarin in a few hours but his unsure if he should as he is already on other blood thinners - I advised him that he should consult with his doctor and if he is unable to get through he should call early tomorrow morning. - Zoe Muller |
| 14 Dec 2025 - 10:45 - A1 reports issue with stretcher - will not lower - Greg C is back at base and will investigate now - TT, DZ - Brice Lancaster |
| 14 Dec 2025 - 09:39 - Received my life line alert from mem 10010, Hendrik Goedhart - Made contact Via Device, all in order - no response needed - Brice Lancaster |
| 14 Dec 2025 - 09:03 - Cebokazi is reporting some allergies - her lips are swelling slightly, itchy and uncomfortable - I provided an allergix tab (Non Drowsy) and she is going to hold onto the cream from Events box 4 - I have messaged TT and LB - Brice Lancaster |
| 14 Dec 2025 - 08:23 - A2 reports their SATS probe is missing - They are following up with previous crew to track it down - Khumbi is currently on a call - I'm going to look for a spare in the stockroom in the meantime - TT and LB informed - Brice Lancaster |
| 14 Dec 2025 - 05:14 - RV5 and RV3 mobile to Scarborough- Monique is on RV5 but will call up as RV3 and DZ is on RV3 but will call up as RV5 - Zheograthia Sauls |
| 13 Dec 2025 - 22:19 - Received call from 0846081978 saying his wife appeared to have a allergic reaction, she took allergex and has no more tingling on her lips but has abdo pain, i said she would possibly need to go to hosp to see see a doc, he said he would monitor and call back - Ronald Windell |
| 13 Dec 2025 - 14:17 - Received a call from 0678618743 - upon answering the call the call ended - tried calling back 6 times - Zoe Muller |
| 13 Dec 2025 - 11:36 - caller for below OB called back and said all is good her side and she no longer wants an ambi to be sent out but will call back if needed - Christopher Abrahams |
| 13 Dec 2025 - 10:09 - tried calling caller for 4 Dobson close Simson town #5957 087759200 to see how things are regarding the self harm call, call #13 number went to voice mail also tried to send a WhatsApp but number said it was not active on WhatsApp - Christopher Abrahams |
| 13 Dec 2025 - 08:29 - Received my life line alert from mem 11111, called her, all in order - made contact via cell due to device going to voicemail - Zoe Muller |
| 13 Dec 2025 - 08:02 - Upon A2 transporting a Pt to, crew came across a MVA x1motorbike and car involved - crew was not flagged down as assistance was not needed - crew proceeded to 2MIL. - Zoe Muller |
| 12 Dec 2025 - 21:20 - Received my life line alert from mem 314, called her, all in order - Joshua Snyman |
| 12 Dec 2025 - 20:04 - Received a missed call from 0873509636. When calling back an automated response said I had reached the City of CT - Michelle Thompson |
| 12 Dec 2025 - 20:04 - Call from 0217823441 who asked what is needed if someone passes away- Advised SAPS comes out with a medic to declare. He asked if this is the number to call if needed later tonight advised yes and he said thanks. - Joshua Snyman |
| 12 Dec 2025 - 15:04 - Received call from Mark 0832673748 saying a delivery scooter had a accident on Boyes Drive, he drove past and didnt stop, will wait for any further calls - Ronald Windell |
| 12 Dec 2025 - 12:11 - Received a call from 0710743542 accidental dial no medical emergency - Zheograthia Sauls |
| 12 Dec 2025 - 12:10 - Received a call from 0845870179 accidental dial no medical emergency - Zheograthia Sauls |
| 12 Dec 2025 - 06:17 - Call from 0210018192 unable to hear anything called back multiple times but no answer - Joshua Snyman |
| 12 Dec 2025 - 05:02 - Call from 08252222618 (ocean view SAPS) who has a woman outside the station with dislocated shoulder and is unable to drive further due to discomfort. Spoke to Pt to advise of private bill and she declined and asked if she should o to hospital-Advised it is best to get it seen to - Joshua Snyman |
| 11 Dec 2025 - 20:29 - Received a call from Susan #7204. Her husband is feeling a bit over heated today and is now a bit nausous with a BP of 101/56 and a HR of 65. She wanted advice as to if this is a problem. I told her that although the BP is a bit low it is still within normal range. He is a state Pt. I suggested that he lie down and try and raise his feet and up his fluid level. I advised her that I can send out a vehicle but that there is nothing that we can give him and that we would have to take him hospital which would mean sitting at FBH and waiting which would prob make him feel worse. I assured her though that if anything changes and he feels worse to call us back and we will come out. She said she will monitor him. - Michelle Thompson |
| 11 Dec 2025 - 20:13 - Call from net care for call in Kenilworth, advised out our area-ER dispatcher argued that it is 30 mins away why can we not send- advised it is out our area per SOP - Joshua Snyman |
| 11 Dec 2025 - 18:25 - Transfer from CMC to 12 Northumberland Avenue will call tonight for a transfer home. They will use free discharge. Caller will call back later to book. 0653172211. Membership number 11273 - Greg Craig |
| 11 Dec 2025 - 14:36 - caller 0733886712 called about an AM ?dislocated shoulder pt did not want private billing - Christopher Abrahams |
| 11 Dec 2025 - 14:26 - caller 0829267666 called by mistake - Christopher Abrahams |
| 11 Dec 2025 - 07:59 - caller 0636305726 called because we apparently called on Monday i advised i was unaware but will call back if i hear of anything - Christopher Abrahams |
| 10 Dec 2025 - 19:35 - caller Mike 0834065757 called asking about call 20251210/14 2025-12-10 17:36:59 Pedestrian Vehicle Accident Fish Hoek circle ,Fish hoek he wanted the pt info as he was looking after the pt bike but when he called he went to see if the bike was still where tf pt left it but bike was not there, i did advise we cant give out pt info due to poppy act but we will take his info but no longer needed due to bike not being there - Christopher Abrahams |
| 10 Dec 2025 - 18:04 - Received my life line alert from mem 916, called her, all in order - Joshua Snyman |
| 10 Dec 2025 - 15:23 - 15.13 Received a call from Barabara 0828987687. Has a bee allergy. Was stung this morning and took an allergex. Is now feeling a little dizzy and has redness on 1 cheek. Does sometimes have a delayed reaction. Wanted to know if we can come and give her adrenaline and how much it would cost. I advised that if we come out we would have to transport her to hospital and the cost for an ALS trip would start at around R6500. She asked if she can take another Allergex and I advised that as per the dosage for Allergex that she can take another tablet now. She will monitor her response and get her husband to take her to hospital if needed. I assured her that she must call back if her symptoms get worse. - Michelle Thompson |
| 10 Dec 2025 - 14:57 - 0730006661 buttdial - Joshua Snyman |
| 10 Dec 2025 - 12:09 - Received a call from Mrs Janse Van Rensburg 0825881654. She is in Joburg but her daughter is in Goodwood and is apparently very SOB. She asked who she could call. I gave her Titanium, ER24 and Netcares numbers - Michelle Thompson |
| 10 Dec 2025 - 09:49 - RV1 inservice - Joshua Snyman |
| 10 Dec 2025 - 08:35 - A1 inservice - Joshua Snyman |
| 10 Dec 2025 - 08:16 - Received my life line alert from mem 7076, called her, all in order - Joshua Snyman |
| 10 Dec 2025 - 08:01 - A4 Inservice - Joshua Snyman |
| 09 Dec 2025 - 18:48 - Received call from 0826307037 for Member :11215 who was feeling unwell called O/S and he said he is doing fine- Advised he can call back if anything changes - Joshua Snyman |
| 09 Dec 2025 - 09:14 - 0833393410 called to advise he is testing his house alarm and would like us to be aware - Joshua Snyman |
| 09 Dec 2025 - 08:59 - A3 inservice - Joshua Snyman |
| 09 Dec 2025 - 08:57 - Rv1 and A1 in service @ 08.40 - Michelle Thompson |
| 09 Dec 2025 - 08:51 - RV1 in service - Joshua Snyman |
| 09 Dec 2025 - 08:27 - A2 inservice - Joshua Snyman |
| 09 Dec 2025 - 08:23 - A2 in service @08.16 - Michelle Thompson |
| 09 Dec 2025 - 07:14 - A4 inservice - Joshua Snyman |
| 08 Dec 2025 - 20:10 - Received a call from Shelley (Murry's neighbour) who reported she think one of his sons are being abused next door - Lindi was made aware and the following message was sent to Michelle. [Good evening Michelle, received a call from your neighbour Shelley. Who wanted Murry's number as she think his 3yo old son is being abused. She mentioned that she went over to check if everything's okay and she was told not to be a nosy neighbour. So she called us to get Murry's number - I advised that we do not have Murry's number but i could send her number to you and you can get in contact with her - I did suggested she call SAPS as she was so adamant about getting help and her reply was "it's fine. Just let the child get abused" 0714119706 - Shelley] - Zoe Muller |
| 08 Dec 2025 - 20:01 - 082888004 called by accident as she had her hands full of item which caused the accidental call - confirmed all is good. - Zoe Muller |
| 08 Dec 2025 - 18:25 - Received a call regarding Mrs Browns My Lifeline device which doesnt seem to be working #10228. Her daughter is with her tonight and will take it to the Admin Office tomorrow. - Michelle Thompson |
| 08 Dec 2025 - 14:54 - Received a call back from Michael - He spoke to Metro but they do not have any vehicles avail - Pt condition still stable, gcs 15/15, walking and talking - Advised we can send vehicles but there will be a private bill - Michael opted to transport privately to FBH - Advised this may be best course of action if it can be done safely and securely - Advised to call back should any assistance be required - Brice Lancaster |
| 08 Dec 2025 - 14:40 - Person OS, for call below is Michael - Brice Lancaster |
| 08 Dec 2025 - 14:38 - Received a call from Muiz MIDS, 0871063283 jean regarding an Adult Female having a seizure - Provided OS contact, 0780148276, Spoke to gentleman OS, pt is awake, orientated, first time seizures - Pt currently still lying on the floor - non member, no medical aid - Advised of private billing but he is trying to avoid a bill - advised of Metro ambi services and transferred directly to Metro line - Requested they call back if pt condition changes - Brice Lancaster |
| 08 Dec 2025 - 13:01 - Received a WhatsApp call from Ann Vermaak, 11587, 26 Arlington Crt - Call dropped before answering - made contact again, accidental call - Brice Lancaster |
| 08 Dec 2025 - 11:16 - David reports MVA, Noordhoek Main and Katzenellenbogen road - Fender Bender, no injuries OS - No response required - Traffic light nearby malfunctioning, changing to red randomly - Brice Lancaster |
| 08 Dec 2025 - 09:07 - received a call from 0217861895, no response required but she would like to know the emergency contact number - provided 0827824444 and 0217824444 - Brice Lancaster |
| 08 Dec 2025 - 09:00 - Received a pocket dial from 0823919139 - Michelle Thompson |
| 08 Dec 2025 - 08:54 - Rv1 and Rv2 in service - Michelle Thompson |
| 08 Dec 2025 - 08:22 - A3 in service @ 08.19 and A2 in service @ 08.21 - Michelle Thompson |
| 08 Dec 2025 - 07:53 - Rv3 in service - Michelle Thompson |
| 08 Dec 2025 - 07:50 - TOC 07.37 0825540669 - 32 Lochiel Road. Thinks his Gran may have had a stroke during the night. He says his grandfather wants to take her privately but he thought it would be better for us to come out. Surname is Neves. Thinks they are members but nothing found on database. When I discussed billing the call ended and he is now not answering. Unable to get further info due to call ending. Brice eventually got through to him and they will take her privately. - Michelle Thompson |
| 08 Dec 2025 - 07:34 - Mr Ross reports injury to wrist - He thinks it happened last week Friday on a call - At the time it was fine, but has progressively got worse - Reported to LB, TT - Brice Lancaster |
| 08 Dec 2025 - 07:18 - A4 - in service - Brice Lancaster |
| 07 Dec 2025 - 19:47 - A2 booking in service @19:47 - Zoe Muller |
| 07 Dec 2025 - 14:44 - Received a voice note from 0710175095 regarding a near drowning in Surfers Corner - Pt has been removed from water - is awake, breathing and talking, seems stable - family has opted to take pt privately to Hosp - will call back if CMR needed - DZ is aware - Brice Lancaster |
| 07 Dec 2025 - 13:11 - Received a call from David Behr - he witnessed a MBA/MVA - intersection Kenwood and Leepark, Fish Hoek - 60.60 Driver - no injuries OS, no response required - Brice Lancaster |
| 07 Dec 2025 - 12:10 - As Per below, Spoke to Ethan at FH lifesaving - Pt is in the tower being monitored - Awake, breathing and talking in stable condition - Daughter will be taking her privately through to FBH - Ethan will call back if CMR needed - Brice Lancaster |
| 07 Dec 2025 - 12:00 - Nikki called 0824437797, AF collapsed on beach - Being tended to by medic(?) OS - Nikki spoke to person in charge and they say she is a non member, no medical aid - they will contact Metro first and contact CMR if needed - Brice Lancaster |
| 07 Dec 2025 - 11:49 - Got a call from 0217864505 (Cindy ) they have a pt who has not drank water and has not eaten in about 4 days pt has been consuming alcohol beverages pt now seems dehydrated Pt is covered for Rv but not Ambi as pt is not listed as a dependent under their moms membership but is currently on the premises i advised that we can send out an RV to come and do an assessment and if transport is req there will be a private bill pt also does not want to go to FBH and is not on a med aid i advised that the closest facility other than FBH is vic caller will call us back - Tyree Jacobs |
| 07 Dec 2025 - 11:43 - No water at Base - switched to Jojos - logged with COCT 9121375016 - Duty ops message sent out - Brice Lancaster |
| 07 Dec 2025 - 10:28 - Received my life line alert from mem 10317, called her, all in order, - Tyree Jacobs |
| 07 Dec 2025 - 09:37 - Lifeline alert for Peter Foad, # 10530, 62 Northshore, Evergreen Lifestyle Village, Noordhoek - Made contact via device - wanting to reactivate device - Advised device seems to be working and is associated with his CMR membership 10530 - Brice Lancaster |
| 07 Dec 2025 - 08:55 - received a call from Rick (?), 0781749129 he started saying he is calling regarding a neighbor in Scarborough, Mountain Rise road - He dropped the call (Ambi was just pulling OS 20251207/02) - tried to call back to confirm they were referring to this call and not trying to report a separate incident - no answer when calling back - Brice Lancaster |
| 07 Dec 2025 - 08:32 - A1 Booking in service - Tyree Jacobs |
| 07 Dec 2025 - 08:23 - Rv1 Booking in service - Tyree Jacobs |
| 07 Dec 2025 - 08:22 - A3 Booking in service - Tyree Jacobs |
| 07 Dec 2025 - 08:14 - got a call from 0780733287 @ 08:06 ?kidney Infection from a urinary tract infection i advised caller that we can send out someone for an inspection but i strongly suggest that she takes the pt to hospital i also advised private billing as pt is not a member caller will take pt to hospital - Tyree Jacobs |
| 06 Dec 2025 - 16:51 - Netcare called back for an update on Simons Town Pt. - I advised the Pt. was transported to TMH, BLS transport. - Zoe Muller |
| 06 Dec 2025 - 15:18 - Received my life line alert from mem 11249 - Kenneth Symmons - spoke to Pt. wife who advised that his BP low and did not want me to send a vehicle just wanted to know if they should go to hospital - i advised if he is feeling any symptoms he should seek medical help. Mr. Symmons decided to go privately to hospital. - Zoe Muller |
| 06 Dec 2025 - 09:15 - RV2 booking in service @09:14 - Zoe Muller |
| 06 Dec 2025 - 08:24 - A2 booking in service @08:24 - Zoe Muller |
| 06 Dec 2025 - 08:07 - Upon RV1 returning from 20251206/3 came across MBA on Kommetjie main road outside Masi entrance - RV1 assessed the scene and no treatment was needed - SAPS ZO34 o/s - RV1 returning back to base. - Zoe Muller |
| 05 Dec 2025 - 08:55 - A3 Booking in service - 08:55 - Zoe Muller |
| 05 Dec 2025 - 08:54 - A2 booking in service - 08:54 - Zoe Muller |
| 05 Dec 2025 - 08:40 - RV3 booking in service - 07:50 - Zoe Muller |
| 05 Dec 2025 - 08:33 - A1 booking in service - 08:32 - Zoe Muller |
| 05 Dec 2025 - 03:43 - Received a call from 0829380090. Number not on database. Call ended after I answered. Tried calling back but either went straight to voicemail or went to voicemail after a few rings. - Michelle Thompson |
| 04 Dec 2025 - 11:25 - RV2 booked in service @ 11:25 - Paula Leisegang |
| 04 Dec 2025 - 11:16 - A2 booked in service @ 11:15 - Paula Leisegang |
| 04 Dec 2025 - 07:23 - A4 booked in service @07h23 - Zheograthia Sauls |
| 04 Dec 2025 - 07:08 - RV3 booked in service @07h07 - Zheograthia Sauls |
| 04 Dec 2025 - 03:40 - @ 03.33 Received a call from Emmy who is one of the Managers at Monkey Valley. 0638279845 A fire has broken out in one of the cottages and they have evacuated the staff and guests. She asked if we need to come out and assess them in case of smoke inhalation. I advised her to first check if anyone is suffering with any symptoms and then she is welcome to call us but it is not necessary for us to come out just to check. - Michelle Thompson |
| 03 Dec 2025 - 19:45 - 0217870247 called- He had Pin hole surgery today and 1 of the 3 bandages look a bit more bloody then the other- He said he will call health care and see if they can assist him - Joshua Snyman |
| 03 Dec 2025 - 18:39 - Call from ADT for adult male vomiting blood outside 11 Atlantic Road, Muizenburg, call handed over to Metro Ref 2334 , called ADT back and gave ref number - Ronald Windell |
| 03 Dec 2025 - 09:10 - A2 in service - Lindi Bredenhann |
| 03 Dec 2025 - 08:56 - A1 and A3 in service - CMR GO |
| 03 Dec 2025 - 08:54 - A1 and A3 in service - Brice Lancaster |
| 03 Dec 2025 - 06:39 - Received my life line alert from mem 7568 - Yvonne Coning - 56 Dorries Drive, Froggy Farm - unable to make contact via device- called her on cell 0834151494, all in order, false alarm - Brice Lancaster |
| 03 Dec 2025 - 04:45 - RV1 Monique came across an MVa when returning from 20251203/01 - MVA on Philip Kgosana road just past district six - No injuries os only vehicle damage - E62 OS - CMR not required OS - Brice Lancaster |
| 02 Dec 2025 - 21:15 - caller 0663592542 called wanting to ask about a pt i advised pt is okay and did not get taken trough to hospital - Christopher Abrahams |
| 02 Dec 2025 - 09:19 - A3 in service - Michelle Thompson |
| 02 Dec 2025 - 09:08 - A1 in service - Joshua Snyman |
| 02 Dec 2025 - 08:12 - Received a call from W/O Hanekom from OV SAPS 0825222618 regarding a declaration in the Wetlands that we called about earlier. I told him that we hadnt called and he should call Metro - Michelle Thompson |
| 02 Dec 2025 - 07:19 - A4 inservice - Joshua Snyman |
| 01 Dec 2025 - 21:30 - caller 27 61 707 7462 messaged asking to take him to melodmed i called to see what was going on he advised he was cut by glass on Wednesday and that his foot is now swollen and hes in pain i advised private billing and did let him know that medical aid may not cover call out as this does not fall under emergency transport i advised if he can go privately it will much cheaper but we are still more than happy to come out and asses and he said he'll go privately and will call back if needed - Christopher Abrahams |
| 01 Dec 2025 - 18:44 - RV2 Inservice - Joshua Snyman |
| 01 Dec 2025 - 18:43 - Rv2 in service - Michelle Thompson |
| 01 Dec 2025 - 15:57 - Caller from below called for second time. Pt cons and in recovery Postion Private bill advised and they said they will wait another 30 mins and see - Joshua Snyman |
| 01 Dec 2025 - 15:41 - Received a call from Heather 0832369881. She is calling for someone who is having seizures. This is the 3rd or 4th in a few days. She is a member but it is not on her property. She then spoke to someone else and then asked if she should rather take him to FBH. I asked if he is having an active seizure now and she said no. I explained about private billing so she said she will take him herself as he is ok now. - Michelle Thompson |
| 01 Dec 2025 - 15:25 - Received my life line alert from mem 701, called him, all in order, false alarm - Joshua Snyman - Joshua Snyman |
| 01 Dec 2025 - 12:56 - Received my life line alert from mem 10022, called her, all in order, false alarm - Joshua Snyman |
| 01 Dec 2025 - 08:08 - RV1 inservice - Joshua Snyman |
| 01 Dec 2025 - 07:40 - A4 in service @ 07.27 - Michelle Thompson |
| 01 Dec 2025 - 07:40 - RV3 inservice - Joshua Snyman |
| 30 Nov 2025 - 18:44 - TOC 18:40 member number 6639 said she had called an hour and half ago for ambulance , she found that she called the wrong number. Does not need assistance anymore but thought we had forgotten about her however wrong number called. - Greg Craig |
| 30 Nov 2025 - 14:53 - 0662547147 - called for a doctor - they currently at FBH and looking for other ways to see. explained we are an ambulance service and that to see a Doctor they would need to stay at FBH or a private hospital. - Greg Craig |
| 30 Nov 2025 - 09:12 - caller 0744014234 called asking for an ETA on metro regarding below OB i called metro and they advised the ambi is 5/10 minutes away called caller back and advised the same and said if they not there in the next 15 minutes to please call back and we'll see what we can do our side - Christopher Abrahams |
| 30 Nov 2025 - 08:28 - TOC - 08:22. Metro ref: 0649 - SAPS Ocean View called or pt head stabbing - pt getting worse but still conscious. Called metro - metro confirmed ambulance 42 on route - no need to for CMR vehicles. - Greg Craig |
| 29 Nov 2025 - 20:36 - @20:30 Whilst transporting a Pt. to CBM, A2 was flagged down by Fire and Traffic in Camps Bay @Harbour House for an adult female having an ?epileptic attack - Logged Call with Metro ref#1943 - Call taker @Metro was Tsogana - Zoe Muller |
| 29 Nov 2025 - 19:28 - TOC 19:19 Mrs Kari Zanello called in looking for advise. Caller stated that she did not want anyone to come out to assess her, she stated that she has recently changed her diabetic medications, has tested her HGFT this evening and it is currently 9 mmol, she stated that she is also on a lot of other psychiatric medications, hasn't eaten alot today and her water intake has also been subpar. Advised caller to take her night time medications as normal and should she still not be feeling well in an hour to please call back and i will send someone to come and assess her. Caller also noted that because of all of the psychiatric medications she is on she has "giddy" episodes and thinks this may be the same thing. - Danielle Upton V D Merwe |
| 29 Nov 2025 - 10:03 - Mylife line test from user 10513, all in order - Tyree Jacobs |
| 29 Nov 2025 - 09:59 - caller 0678232511 called the wrong number - Christopher Abrahams |
| 29 Nov 2025 - 09:57 - Erica -08448744303 Called asking if we could come and check out a adult males catheter if we could take it out to see if there is something wrong and put it back in i advised that we can send out someone but they will not remove the catheter they would do a general assessment and send him to hospital they guy does not have ambulance addon i advised private billing (BLS callout starting from R1380 but might increase due to level of treatment ) she also asked if we know who she could call to come out and check the catheter i advised that the best option is to get him to a hospital we had a power outage while on the call as soon as we got power i called caller back and apologized i gave her the option again to send an Rv for assessment caller will call back if needed - Tyree Jacobs |
| 29 Nov 2025 - 09:33 - Rv1 Booking in service
- Tyree Jacobs |
| 29 Nov 2025 - 09:11 - A2 AND RV2 Booking in service 08:21 - Tyree Jacobs |
| 28 Nov 2025 - 22:01 - Mylife line test from user 10874, all in order - Ronald Windell |
| 28 Nov 2025 - 17:00 - panic alert received from Mr Brue Phillips my life line device. No answer on device, device rang once and then went to voice mail. contact made with Niki - she will revert back should they need our assistance. Niki advised that the device was sent in this week for not charging. - Danielle Upton V D Merwe |
| 28 Nov 2025 - 08:04 - Panic alert from Mrs Margaret Reid activated, called and was advised that Mrs Reid was testing her device. All in order. - Danielle Upton V D Merwe |
| 27 Nov 2025 - 14:14 - TOC 14.01 Received a call from Const Tabiti 0815320654 at FH SAPS. Female in the holding cell having a seizure. I spoke to TT who said if she is actively seizuring then we can dispatch. On calling back he said she has stopped now. I advised that he needs to call Metro. He said he had tried but hadnt had any luck. I told him that if she starts again then he can call us back. I then called Metro and logged the call with them. Ref 1697 - Michelle Thompson |
| 27 Nov 2025 - 11:48 - Received a call from Ithuba Protection Services upon answering the call it dropped - called back and Derek answered, who checked with his colleges who all said they have not called us - Zoe Muller |
| 27 Nov 2025 - 09:14 - Medic124 called to enquire if we have an ambi available for a call in Pelican Heights. I told him unfortunately no. - Michelle Thompson |
| 26 Nov 2025 - 19:42 - Call from 0217851970 who dropped a lid on her foot and has a small cut, she has cleaned and dressed it and wanted to know if it needs stiches if she can wait till the AM-Advised if it is clean and dressed it she does not need to rush to the ER. - Joshua Snyman |
| 26 Nov 2025 - 16:22 - Received my life line alert from mem 110387, called her, all in order, false alarm - Ronald Windell |
| 26 Nov 2025 - 16:21 - Received bcall from Ian Kloppers saying a friend called him about a person having seizures on side of road opp bible institute, call on scene who said he will take person to false bay, sounds like " Bradley Mitchel" told him to be careful as he is a psych pt, he said he noticed but didnt want to wait for metro so will take him - Ronald Windell |
| 26 Nov 2025 - 10:33 - Received a missed call from 0829285363 tried calling back about 5 times and no response - Zheograthia Sauls |
| 26 Nov 2025 - 10:11 - RV2 booked in service - Zheograthia Sauls |
| 26 Nov 2025 - 08:43 - A3 booked in service @08H43 - Zheograthia Sauls |
| 26 Nov 2025 - 07:03 - RV3 booked in service @07H00 - Zheograthia Sauls |
| 26 Nov 2025 - 05:44 - Received a call from 0723066668 for his father who has been throwing up for 3 days now and is in some pain, advised he has a Drs appointment at 10AM. Advised he see the Dr first but call back if gets much worse inbetween - Joshua Snyman |
| 25 Nov 2025 - 23:43 - called caller back regarding last OB and he said ER24 is on the way - Christopher Abrahams |
| 25 Nov 2025 - 23:38 - caller 0844445466 called saying is brother is having an Od he is unresponsive and has foam around his mouth call not sure what pt took tried to call Netcare where i was told they cant help Ref 5588 - Christopher Abrahams |
| 25 Nov 2025 - 23:07 - caller 0825632980 called looking for a number to call eastern cape fire department i advised to call 107 - Christopher Abrahams |
| 25 Nov 2025 - 19:04 - caller 27 82 367 5580 messaged and just phoned to confirm everything thing is okay caller advised nothing is wrong - Christopher Abrahams |
| 25 Nov 2025 - 14:12 - Call from Nadine at Ithemba Pre school saying a 2 year old fell and cut her bottom lip, was bleeding a bit and she went to sleep, woke up now, lip very swollen, told them to ice and if doesnt improve or get worse, to call us back and we will dispatch - Ronald Windell |
| 25 Nov 2025 - 08:46 - A4 + A1 in service - Lindi Bredenhann |
| 25 Nov 2025 - 08:32 - A2 booked in service @08h32 - Zheograthia Sauls |
| 25 Nov 2025 - 08:21 - RV3 booked in service @0645 - Zheograthia Sauls |
| 24 Nov 2025 - 16:24 - mylife line activation accidental Ms McJannet #916, made contact via Device - no medical emergency - Joshua Snyman |
| 24 Nov 2025 - 13:31 - Ronel called from nr 2 old cape farm road -for a pt not feeling well. While speaking she said they will phone back if needed for now the pt seems to be better - Lindi Bredenhann |
| 24 Nov 2025 - 08:25 - RV1 inservice - Christopher Abrahams |
| 23 Nov 2025 - 22:36 - caller 0835282486 called about her mother having a diabetic emergency they live in edgemead i advised it is out side of our responding area i then called ER24 on behalf od the caller but was told they have no ambulances available i then called Netcare where they advised they will call O/S i then called caller back for an update where i was told Netcare could not help i then did some research and found securemed ambulance service who advised they will speak with the O/S i called called caller back and said advised that securemed will send an ambulance out to assist - Christopher Abrahams |
| 23 Nov 2025 - 19:39 - caller 0824112435 Member ship no #10936 called asking if we could help locate his Mylife line we tracked it our side and last ping was at mizinberg beach we then called the caller back to inform him that we will be calling the devise our side and to keep an ear out caller then located the devise - Christopher Abrahams |
| 23 Nov 2025 - 17:51 - Received a call from Basil #7928. His son was bitten a few days ago by something. They have been putting a good antihistamine cream on it a few times a day. It is now quite a hard lump which is sore to the touch. I advised that there is nothing that we can do and that he probably needs to see a Dr and possibly go on anti-biotics. I suggested they draw a line around the edge of the red area and monitor it. - Michelle Thompson |
| 23 Nov 2025 - 14:47 - mylife line activation accidental Hendrik Goedhart #10010, made contact via Device - no medical emergenc - Joshua Snyman |
| 23 Nov 2025 - 13:33 - mylife line activation accidental Ms Martin #1802, made contact via Device - no medical emergency - Joshua Snyman |
| 23 Nov 2025 - 09:15 - A1, A2 and A3 in service - Michelle Thompson |
| 23 Nov 2025 - 08:26 - Rv1 in service @ 08.20. Rv2 in service @ 08.25 - Michelle Thompson |
| 23 Nov 2025 - 08:20 - RV1 inservice - Joshua Snyman |
| 22 Nov 2025 - 18:03 - Smoke issuing from Da Gama Park / Simonstown side - below road between Glen Cairn Expressway and stables as Per DZ - Dz informed us that Fire has been made aware - Brice Lancaster |
| 22 Nov 2025 - 17:35 - caller 0825413562 called for advised to what take as her and her husband feel like throwing up and have a runny tummy i advised we cant consult over the phone and offered to sent an Rv out but she refused - Christopher Abrahams |
| 22 Nov 2025 - 15:56 - caller 0782050409 called wanting a transfer but lives in Khayelitsha i advised its out of our responding area - Christopher Abrahams |
| 22 Nov 2025 - 14:38 - caller 0824676232 called wanting a transfer but lives in grassy park i advised its out of our responding area - Christopher Abrahams |
| 22 Nov 2025 - 12:48 - mylife line activation accidental Hendrik Goedhart #10010, made contact via Device - no medical emergency - Brice Lancaster |
| 22 Nov 2025 - 10:38 - The radios briefly dropped to TM-DL - After restarting them they seem to be back on TM-DW - We will monitor from our side and escalate as needed - Brice Lancaster |
| 22 Nov 2025 - 08:53 - Received a call from 0829415901, on initial call line was very bad - Called back and was able to briefly speak to caller - he is in Gansbaai and wants to know if we can respond - Advised it is out of our service area - Caller dropped the line to try another service - no membership associated with number - Brice Lancaster |
| 22 Nov 2025 - 08:17 - Jarod 27 73 996 1450 came across an MBA in epping and asked us to log a call with fire, saps and metro SAPS ref no 1653307 fire ref 1002839742 fire will be getting hold of metro Jarod reports AM with body pain and AF who is in shock fire control called back for info i gave them O/S contact - Christopher Abrahams |
| 22 Nov 2025 - 04:57 - 04:25 Rv5 called up and advised that his making his way to the corners of 10th Ave and Upper Rec in Fish Hoek for a MVA Tim Johnson is involved in No injuries - Requested SAPS on scene - Once on scene requested fire for oil and debris all over the road - Kommetjie fire Mr. Roberts and Shane Towing are on scene but no SAPS - SAPS was called 04:27 and fire was called @04:29 - Jarod Echardt |
| 22 Nov 2025 - 01:28 - Sargent Baaitjies from Simons Town SAPS called for advise on what to do with the adult male who was arrested for domestic violence and his girlfriend hit him with a glass on the head - He asked if he could take the Pt. to False Bay hospital or if we could come out and assess - i then asked if he has logged a call with Metro EMS and he advised he has not but is more than happy to do so. - Zoe Muller |
| 21 Nov 2025 - 19:30 - Received a call from Luthando @METRO who was just checking if we've received the call regarding the PVA(cyclist) on Kommetjie road - I advised him that we have a vehicle o/s busy assessing the Pt. - Zoe Muller |
| 21 Nov 2025 - 17:10 - caller 0817936231 called looking for admin office said shell call back on Monday - Christopher Abrahams |
| 21 Nov 2025 - 14:59 - mylife line activation accidental Mr Futcher #10529, activation reported no medical emergency - Joshua Snyman |
| 21 Nov 2025 - 14:21 - Call from 0827760784 whose staffy dog bit the arm of a COCT worker and would like to know if we do tetnes shots-Advised we do not and clinic or ER would be best bet. - Joshua Snyman |
| 21 Nov 2025 - 11:40 - RV1 inservice - Joshua Snyman |
| 21 Nov 2025 - 11:00 - A4 reports trailer lost its wheel kalk bay main road- no injuries - Joshua Snyman |
| 21 Nov 2025 - 11:00 - RV2 inservice - Joshua Snyman |
| 21 Nov 2025 - 10:42 - Call from Metro 22 YO female 30 week preg seizures 40 mins ago but is sitting up now did not knock her head or have any visible injuries O/S-0765546239 Metro REF:1131 Train-0124-Lindi advised to hand call back to metro - Joshua Snyman |
| 21 Nov 2025 - 08:48 - A3 and A2 in service - Joshua Snyman |
| 21 Nov 2025 - 07:25 - A4 inservice - Joshua Snyman |
| 20 Nov 2025 - 15:29 - Received a call from Alan mem#11198 who enquired about a wound dressing change & remove the stitches and if his membership would cover it, I advised him that his membership cover emergencies only and unfortunately we do not do dressing changes - I then advised Mr. Bloch that he could get the dressing changed at the pharmacy but i am not sure if they are able remove the stitches. He was more than happy do have it done - Zoe Muller |
| 20 Nov 2025 - 09:25 - received a call from 0437482180 who was looking for the government ambulance service as he is in East London. - Zoe Muller |
| 19 Nov 2025 - 17:21 - Received a call from Netcare911 just wanting an update regarding the type of treatment and which hospital was the Pt transported to - Zoe Muller |
| 19 Nov 2025 - 17:19 - Received a call from 0824146914 who was diverted through to the emergency line office hours are closed - I advised her that she could call in the morning and she was happy to do that. - Zoe Muller |
| 19 Nov 2025 - 15:58 - RV5 reports small fire above the new development opposite Imhoff Gift (Pipefish Drive) - Tried calling Fire multiple times but was diverted to 107 which just kept on ringing. RV5 reported that Fire is spreading, informed RV5 that the line keeps diverting and just ringing - RV5 went to Kommetjie Fire Station and made aware - RV5 also advised that all Fire's pumps are located in Wynberg. - Zoe Muller |
| 19 Nov 2025 - 14:06 - Received a missed call from 0829014221 called the number back and caller advised it was a mistake he meant to phone his wife. - Zoe Muller |
| 19 Nov 2025 - 10:01 - Received a call from 0795234192 who reported x1 vagrant adult male passed out laying between the gutters in front/close to the school - Caller just drove past and is unable to provide further information - I called OV SAPS as its very close to them and they advised that they received a call for it too and have sent a vehicle - will call in 10 minutes for an update - Zoe Muller |
| 19 Nov 2025 - 03:55 - sister at LHope called wanted us to come and give fluids to one of the patients, pt went to toilet and felt dizzy (hypotensive) - I explained to the sister that I can sent a vehicle but should we need to administer fluids we would need to take the pt to hosp as per our protocol. She said that she is a bit confused as recently we came out to assist the dr with an IV - I advised of our protocol and that that it was a hypoglycemic pt and the dr was on scene and was giving the fluid just needed us to assist with getting access as she was struggling to get the IV up. She understood and will for now continue what she is doing. - Lindi Bredenhann |
| 18 Nov 2025 - 13:54 - Received a call from 0829014221 upon answering I heard someone in the background speaking but no one answering the call, I hung up and called back caller advised it was a pocket dial and all is well - Zheograthia Sauls |
| 18 Nov 2025 - 12:08 - Call from Claire at Medi cross saying they have a member of ours there that needs to go for a scan ant pathcare at harbor bay, he has been given pain meds and cant drive, i checked on membership, mem 10665, he does not have add on, i explained we could give him a private quote, she said she will try make a plan. I asked her where he would need to go after, she said it depends on results of scan - Ronald Windell |
| 18 Nov 2025 - 08:36 - Received a call from Carol 0725074975 saying she is struggling to breathe ,she has pins and needles all over her body and chest pain, caller was in a panic and flew through most of her information when asking for it, I asked her to spell her street address for me she spelled it 26 Pehedec and initially could not hear the caller advised I will end the call and call her back from our landline after calling her back I could hear the caller a bit better , I asked her if she is a member she advised she is not but on a medical aid I advised her I will definitely send out a vehicle I just have to advise her of a possible private bill especially if she stays at home and in case her medical aid does not cover the hospital transport, she advised her mom is at the robots and will be taking her to hospital I double checked with her and she preferred going with her mom , I told her if anything changes she can always call us back - Zheograthia Sauls |
| 18 Nov 2025 - 08:25 - Muneer reports oil and tar marks on side of vehicle A2, will send DZ a message - Ronald Windell |
| 17 Nov 2025 - 23:33 - Lifeline system went down for 30 min @ 1050 - refresh. PC restart no help - "Server timeout" and "502 bad gateway errors" - Lindi informed - Harri informed and emailed to investigate - System back online @ 1120 - WhatsApp message sent to DZ - Brice Lancaster |
| 17 Nov 2025 - 17:49 - Received a call from 0621855964 requesting an ambulance at 10 Carnation for an adult male (34) whose having seizures patient is known epileptic, call logged with metro REF#3258 ,caller not on scene provided an on scene contact number 0815871780 Annalee she advised patient had one big seizure his not awake but his eyes are flickering ,they are unable to pay and he does not have regular seizures his last seizure was a couple of months ago and today his big seizure advised I would speak to my managers and follow up with metro ambulance service ,metro advised they have no available ambulances at the moment but will send as soon as one is available ,spoke to LB she advised to leave the call metro will handover if need to or caller can call back if patients condition worsen - Zheograthia Sauls |
| 17 Nov 2025 - 14:15 - TOC: 14:01 - Sister Finander from Carlise Lodge called wanting to get a quote for a transfer from Carlise Lodge to Kingsbury Hospital medical ward. Confirmed with sister that pt does not have own CMR cover. Enquired as to when transfer would need to take place. Sister noted that Dr Henry had just dropped off the referral letter and if the pt could go today. Advised sister that I would get a quote and call back. Confirmed with sister that i could call back on same number, also confirmed sisters name. Spoke to Bianca who advised the transfer could be done under Carlise lodges cover. Called back and spoke to head sister, who advised that she had no knowledge of transfer and advised that there were no transfers for today.
- Danielle Upton V D Merwe |
| 17 Nov 2025 - 10:18 - Received a missed call from 0829207306 called the number back and caller advised it was a mistake she meant to phone dischem in Noordhoek - membership number #2793 Mrs Holwill - Zheograthia Sauls |
| 17 Nov 2025 - 10:03 - TOC: 10:00 my life line activation received from Mrs May Raphael, residing at 52 Jefferson Road, contact made, Mrs Raphael, was apologetic as it was an accidental activation, she confirmed all was well and grateful for the speedy response. - Danielle Upton V D Merwe |
| 17 Nov 2025 - 08:33 - Received a call from Mrs Warr 0827020193 inquiring if she could come down to the office and check if she is anemic, I explained that is not something we do and she advised she is pretty sure Darren tested her the last time, I advised I would speak to my colleague, Ronnie then took over call and advised her we do not test for anemia we do not carry the HB test only hospitals do - Zheograthia Sauls |
| 16 Nov 2025 - 21:05 - called 0711394600 just to touch base and she said the pain is slowly going away as she took more meds - Christopher Abrahams |
| 16 Nov 2025 - 19:58 - caller 0711394600 called about pain in her chest she does suffer from indigestion i advised private billing and she said she will take some meds and call back if any changes - Christopher Abrahams |
| 16 Nov 2025 - 18:56 - @18:24 Received a call from Gareth @Metro EMS 0219370500 - who asked if we have vehicles on they way to the MVA in Red Hill Road - I advised him that we have not received a call regarding the MVA - i asked if we are needed and he advised that he was just calling hoping to get more info from o/s - Zoe Muller |
| 16 Nov 2025 - 11:54 - Chris Kroukamp reports hurt his back slightly assisting on call 03-informed taryn - Joshua Snyman |
| 16 Nov 2025 - 10:27 - Received a call from 0833509571 reporting a x2 vehicle MVA - x1 vehicle rolled and Pt laying in roadway as per caller close to Boyes Drive - West Lake avenue - call handed over to Metro EMS #0707 - Zoe Muller |
| 16 Nov 2025 - 07:23 - Received a call from 0829227654 just wanting to confirm that all GP rooms are closed today as her mum fell last night but it perfectly fine just need stitches and caller will transport privately - she just called to confirm that she needs to go the EC as it is Sunday which means no GP is open. - Zoe Muller |
| 16 Nov 2025 - 02:02 - Received a call from 0728587700, her neighbour is requesting an ambulance due to high BP, >200 - she says the neighbour is in Bishops Court - Advised we are located in Fish Hoek near Simonstown - neighbour is on discovery - provided discovery emergency contact number - Brice Lancaster |
| 16 Nov 2025 - 01:44 - caller 0835033292 member 9291 called about her husband who has been vomiting for the last 3 hours and she just wanted advised advised just to try and keep her husband hydrated and to drink his fluids she will call back if any changes - Christopher Abrahams |
| 15 Nov 2025 - 16:52 - Call at 2 Sirius Way 0799316298 for elderly female who is feeling weak and possibly dehydrated they think her BP might be low-advised of private bill and declined and then provided metros number. - Joshua Snyman |
| 15 Nov 2025 - 14:10 - Received a call from 0799316298 for his son who has stubbed his pinky toe and it seems to need a stitch-Caller states Pt is not in a lot of pain and dealing with it fine and they have cleaned it with Dettol. Advised if the child is not in alot of pain it could be best to go directly to the ER-Caller agreed and said he will go to CMC - Joshua Snyman |
| 15 Nov 2025 - 12:31 - Received a missed call from 0836815442 - phoned back and the caller reported she saw a cyclist fall over and phoned an ambulance but it was not needed as the cyclist is okay - Abi Bussio |
| 15 Nov 2025 - 08:47 - Below client is membership 117 - Abi Bussio |
| 15 Nov 2025 - 08:47 - Received a call from 0217870275 - caller reports her Panic button is not working, I looked on the system and the device was off. I helped the client switch the device back on and it is working again as well as fully charged - Abi Bussio |
| 15 Nov 2025 - 08:44 - RV1 inservice - Joshua Snyman |
| 15 Nov 2025 - 07:22 - mylife line activation accidental John Robertson Scott #1294, activation reported no medical emergency. - Joshua Snyman |
| 14 Nov 2025 - 23:33 - @23:21(0605007726/0699118775) Mary called for her 69yr old mom who has been weak since this morning (Known diabetic and with hypertension) - advised that there will be a private bill Mary said that is expensive - Asked her would she like me to log a call with Metro she said yes - Called Metro @23:24 REF#2642 - Jarod Echardt |
| 14 Nov 2025 - 21:40 - Rv5 called up on the radio asked if we received a call for a MVA on Kommetjie advised negative - Rv5 advised that he will take a look and reports back car lost its wheel at the Cnr of 14th Ave and Kommetjie - Jarod Echardt |
| 14 Nov 2025 - 18:46 - caller 0687001895 called by mistake - Christopher Abrahams |
| 14 Nov 2025 - 10:04 - received a call from 0827487601, no membership associated with number - no answer after greeting - called back and it was accidental - caller already in hosp. - Brice Lancaster |
| 14 Nov 2025 - 09:35 - RV1 reports aerial has snapped off - DZ TT aware - DZ will replace - Brice Lancaster |
| 13 Nov 2025 - 16:57 - RV3 reports sewage flowing into road at intersection Luntu and Ntantala Road in Masi - logged with COCT REF9121222824 - Brice Lancaster |
| 13 Nov 2025 - 13:18 - mylife line activation accidental John Cammidge #10309,- Accidental alert - Mr Cammidge already at TMH - no response required - Brice Lancaster |
| 13 Nov 2025 - 13:11 - mylife line activation accidental Lindsay Davie #9326,- Testing device at Radiyah reception - Made contact via Device - all working correctly - Brice Lancaster |
| 13 Nov 2025 - 12:10 - caller 07832291510 by mistake - Christopher Abrahams |
| 13 Nov 2025 - 10:36 - caller 0217870287 called by mistake - Christopher Abrahams |
| 13 Nov 2025 - 09:23 - RV1 - RV2 - inservice - Brice Lancaster |
| 13 Nov 2025 - 09:11 - A1 - A2 - A3 - in service - Brice Lancaster |
| 13 Nov 2025 - 05:47 - Received a call from Dylan ER24 , asking if we are aware about a patient with seizures in the Glencairn area I advised we are not ,he asked if we are able to assist I advised I would need to discuss with the on scene caller first before accepting, spoke to Durk (on scene 0832977340) Durk advised the patient had 2 seizures and seized a while ago and they were an hour a part from each other, he is not known with seizures and has been to the doctor last year and they advised it is stress related, the patient is awake, breathing and doing much better, I advised Durk of private billing and the fees, he advised he thinks it would be better if he took the patient privately to hospital as he is doing much better, I advised Durk if he is comfortable in doing so then he may do so, but if anything happens or he changes his mind to give us a call back and we will be more than happy to send a vehicle out, advised Dylan at ER24 patient will be going privately - Zheograthia Sauls |
| 12 Nov 2025 - 23:14 - Received a call from Hanlee at EA who is inquiring if we could assist with a transfer tomorrow 13/11/2025 @ 04h00am from UCT private to Aurora Step down in Port Elizabeth she advised that it would be +/- 24 hours and would take an operational vehicle off the road the whole day, I advised her I would speak to my managers and make contact with her again ,spoke to LB who advised we are unable to assist prior arrangements needed to be made, made contact with Hanlee and advised her that we are unable to assist - Zheograthia Sauls |
| 12 Nov 2025 - 20:15 - received my lifeline activation from mem 5793, he has fallen on floor, spoke to daughter, she said he appears ok, will call back if cmr needed - Ronald Windell |
| 12 Nov 2025 - 11:59 - mylife line activation accidental Lionel Arie Penning #9891, activation reported no medical emergency. - Zoe Muller |
| 12 Nov 2025 - 10:44 - Rv1 reported vegetation alight on Ou Kaapse near Chapmans Bay estate well returning from call 20251112/3 - Fire have been made aware - Jarod Echardt |
| 12 Nov 2025 - 09:38 - A1 booking in service @09:38 - Zoe Muller |
| 12 Nov 2025 - 08:57 - RV1 booking in service 08:56 - Zoe Muller |
| 12 Nov 2025 - 08:47 - A3 booking in service @08:47 - Zoe Muller |
| 12 Nov 2025 - 08:45 - A4 booking in service @08:45 - Zoe Muller |
| 11 Nov 2025 - 11:07 - @10:58 (0836616832) A nurse from Fish Hoek Home Nursing called for a staff member who is currently been seen by Dr. Bell as she is feeling unwell - Asked the nurse is Dr. Bell requesting ambu for transport she said no but I'm certain that she will need to be taken to a hospital. Advised of the private cost as the membership is business cover only and the cost starts if the Pt. is needing transport to hospital. - Jarod Echardt |
| 11 Nov 2025 - 02:37 - Jacki #819 called to say her mom has been vomiting and is pale. She cant get hold of Dr Odell. Her mom is in heart failure, and under palliative care. She was in hospital recently. Her mom does not want to go to hospital again and she wanted to know if we could come and put up a drip and give her meds. I advised that we cant do that and would have to take her mom to hospital. She declined and said she would rather wait but will contact us if anything changes. - Michelle Thompson |
| 10 Nov 2025 - 22:58 - TOC - 22.48 Received a call from Talitha - 0746524277. She was discharged on Fri for heart arrythmia. Received meds. She says she feels a panic attack might be coming on. Has taken half a melatonin to help her sleep but wanted to know if she could take her anti anxiety meds. I advised her that as Melatonin is a supplement and not a prescription drug and she has taken a very low dose she could probably take a low dose of her meds. This should help her to sleep. She will call back if her condition changes. She did not want anyone to come out but just wanted advice. - Michelle Thompson |
| 10 Nov 2025 - 13:41 - mem 1708, spoke to caller over my life line, all in order - Ronald Windell |
| 09 Nov 2025 - 08:41 - Received a call from 0849111646 regarding an adult male who works for Ithuba security who just collapsed, caller was not on scene provided an on scene contact number 0735368336-called the on scene contact to find out more information ,on scene contact advised the patient is doing much better and will be going home and our services are no longer needed - Zheograthia Sauls |
| 09 Nov 2025 - 05:49 - Trie to get in touch with OS 0627956671 to see if Metro arrived to do declaration - no answer - Brice Lancaster |
| 09 Nov 2025 - 02:00 - Metro called for more information regarding below call - Advised of below - Metro could not provide any further details - Advised if in the wetlands we will not send crew without police escort - Metro will send their own vehicle - Brice Lancaster |
| 09 Nov 2025 - 01:43 - Received a call from 0627956671 regarding an Adult Female 35 yo who has passed - SAPS has been os and left paperwork, told them to call an ambulance - when trying to get location of deceased all she could say was the new flats in masi - all street names provided did not reflect on maps, Hniathi, Binga - Advised I cannot send crew to an unknown location in Masi - provided caller with Metro contact numbers and requested they call them - Brice Lancaster |
| 08 Nov 2025 - 23:57 - An AM came to the gate requesting to use Phone to call a lift back to Redhill - he says he was discharged from FBH - Advised I cannot let him use the office phones and recommended best bet would be to return to FBH reception and request use of their phone - He opted to head to SAPS FH to ask to use their phone - Brice Lancaster |
| 08 Nov 2025 - 20:54 - received a call from Janine 0827449812, she reports a 19yo Adult Male running into traffic near Masi Entrance - Advised he has been doing this for +-3 hours - ? Psyche ? Drugs - Advised due to the nature of the call it is probably best to inform SAPS for response - Contacted OV SAPS and spoke to Constable - advised of situation and they said they will send through a vehicle to investigate - provided SAPS with Janine Contact info - Brice Lancaster |
| 08 Nov 2025 - 10:12 - Received a call from Alison at MediCross FH. One of Dr Shanis Pts - a baby - needs an antibiotic injection tomorrow and they enquired if we could administer it. I checked with TT who said that we cant - Michelle Thompson |
| 08 Nov 2025 - 10:10 - Wendy Mitton #10778 - 7 Noordhoek Views Close - 082 341 4360 reported her My Lifeline device was not working. Loan Unit 2 was delivered to her. It was tested in front of her and is working. Her faulty unit will be given to the Admin office on Monday - Michelle Thompson |
| 08 Nov 2025 - 09:39 - A1 A2 and A3 in service 09:38 - Joshua Snyman |
| 08 Nov 2025 - 09:23 - Gillian Lorimer #9700 - 33 Trafalgar Place - 072 797 5234 reported her My Lifeline device was not working. Loan Unit 1 was delivered to her. It was tested in front of her and is working. Her faulty unit will be given to the Admin office on Monday - Michelle Thompson |
| 08 Nov 2025 - 08:03 - mylife line activation Colin Reid #10513, activation accidental - reported no medical emergency - Joshua Snyman |
| 08 Nov 2025 - 07:55 - mylife line activation Colin Reid #10513, activation accidental - reported no medical emergency - Joshua Snyman |
| 08 Nov 2025 - 07:41 - mylife line activation Gillian Lorimer
#9700, Lifeline not charging - Joshua Snyman |
| 07 Nov 2025 - 22:22 - mylife line activation Colin Reid #10513, activation accidental - reported no medical emergency - Brice Lancaster |
| 07 Nov 2025 - 18:48 - mylife line activation accidental Alan Bloch #11198, activation reported no medical emergency - CMR GO |
| 07 Nov 2025 - 18:43 - mylife line activation accidental Alan Bloch #11198, activation reported no medical emergency - Joshua Snyman |
| 07 Nov 2025 - 15:09 - RV3 came across MBA Between clovelly and Kalk bay no injuries or other services req - Joshua Snyman |
| 07 Nov 2025 - 11:29 - mylife line activation accidental Ms McIntyreh #1708, activation reported no medical emergency - Joshua Snyman |
| 07 Nov 2025 - 10:25 - Received a call from 0837453060@10.15 Her char fell down the stairs and has hurt her back. I advised that we do not have any vehicles available. She asked if it would be easier if they bring her here. I advised that would not make any difference as our vehicles are all out so we cannot assist at the office. She then asked if it would be quicker to take her straight to FBH and I told her that it would as I do not know how long it will be until I have a vehicle available. She said she would call her partner and tell him. - Michelle Thompson |
| 07 Nov 2025 - 08:30 - A3 in service - Michelle Thompson |
| 06 Nov 2025 - 20:27 - mylife line activation accidental Ray & Merle Joseph #6484, activation reported no medical emergency - Jarod Echardt |
| 06 Nov 2025 - 18:56 - received a call from Karen, 0833578933, member without addon - her neighbour fell and has a laceration to head - wants to know if we can do stitches - Pt not a cmr member - Advised we cannot do stitches OS but can assess and transport as needed - Advised of private billing - Caller opted to take pt privately to hosp for stitchers - advised to call back if any issues incurred - Brice Lancaster |
| 06 Nov 2025 - 17:44 - ER called wanting the pt ID no advised we cant give out personal information - Christopher Abrahams |
| 06 Nov 2025 - 14:35 - caller 27 72 470 1638 called wanting to see if the signal would work as he lives in Simson town - Christopher Abrahams |
| 06 Nov 2025 - 11:29 - mylife line activation accidental Tony Riley #10063, activation reported no medical emergency - Brice Lancaster |
| 06 Nov 2025 - 11:16 - Lifeline alert for Sophie Witthoft - 10791 - Mother was sure she accidentally set it off coming in from break - Father checked as they are near the school and confirmed - no transport required - Brice Lancaster |
| 06 Nov 2025 - 08:27 - mylife line activation accidental Hendrik Goedhart #10010, activation reported no medical emergency - Brice Lancaster |
| 06 Nov 2025 - 07:23 - mylife line activation accidental #9891 activation reported no medical emergency - Christopher Abrahams |
| 06 Nov 2025 - 05:21 - Received a call from Sr. Talia @Noordhoek Manor who just called regarding a Pt. we attended to last night. Sr. says she did not receive any handover from crew and would like a call from them to do the handover telephonically. I advised that i will have a crew member call in few hours - Sr. Thalia requested that crew calls her before 06:30am as her shift ends by then, i then advised that i would try and get it done by then if possible. - Zoe Muller |
| 05 Nov 2025 - 20:57 - A1 G.Craig got scratched by a used IO needle. Did a quick HIV test at FBH came back negative - Taryn is aware - Call 20251105/13 - Jarod Echardt |
| 05 Nov 2025 - 19:51 - On call 20251105/11 Lance Lancaster injured his right wrist well carrying the Pt. - Jarod Echardt |
| 05 Nov 2025 - 19:04 - Anton called regarding a Pt at house 37 evergreen Noordhoek he has no info he gave me an O/S number 0210014312 which turned out to be security they then transferred me through to the house which i then got no answer from i then called back the same number where i briefly spoke to the Pt husband he informed me that his wife was not feeling well she was presenting with ?cardiac issue high BP strange heart beat and having body sweats i then advised about private billing where he then said hell take her privately but was still talking where i was then put on hold and was unable to finish the conversation waited about 10 minuets before i called back to confirm that she got taken privately to hospital where i was told pt was taken privately to hospital - Christopher Abrahams |
| 05 Nov 2025 - 13:32 - A4 requires jumpstart - crew will be jumping off RV2 - no lights, heads, L2s or interior were left on - updating DZ, TT, Lindi - 20251105/5 - Brice Lancaster |
| 05 Nov 2025 - 11:45 - Received an SMS on the Control phone- SOS message, CMR is listed as a contact - GPS pin indicates SOS sent fom near Pietermaritzburg - When calling the number it goes to voicemail of Peter Stone, 073 457 8383, inactive member #10447 - left voicemail requesting CMR gets removed - Brice Lancaster |
| 05 Nov 2025 - 09:18 - caller 0832850326 called looking for the office - Christopher Abrahams |
| 05 Nov 2025 - 07:20 - A4 in service - Brice Lancaster |
| 04 Nov 2025 - 22:56 - Received call from mem 10193 saying her adult daughter has what sounds like Gastro, wants advice, told her to watch out for dehydration and that if it gets worse she would need a drip and we would have to take her to hosp, she said she would call back if no improvement - Ronald Windell |
| 04 Nov 2025 - 21:27 - @ 20:30 received missed call from mem 8896, called her back, she cant hear properly but everything appears to be in order - Ronald Windell |
| 04 Nov 2025 - 19:33 - Received call from mem 10270, saying a 78 yr old female cut her big toe on stoep, says he cleaned it and put plaster on, doesn't look like it needs a stitch, told him if anything changes or gets worse to call back and we will send someone out
0849099351 - Ronald Windell |
| 04 Nov 2025 - 16:21 - Female caller transferred to Lindi, wanting to know if we offer some sort of preventative program for a patient who has had three seizures in the last month or so. After a bit of a conversation, I advised the caller of the option of getting a second opinion, as they are not really getting much help from their GP. I did advise Dr Kempe and provided his telephone number. - Lindi Bredenhann |
| 04 Nov 2025 - 07:48 - Lifeline alert for Wendy Mitton #10778 - made contact via device - accidental alert - no response required - Jarod Echardt |
| 02 Nov 2025 - 15:04 - Received on a call from Lillian 0769592733 who thanked us for the amazing service yesterday and just wanted to advise us that she was given a black pair of seeing/reading glasses that are not hers yesterday morning at hospital she just thought she would let us know in case someone does look for it - Zheograthia Sauls |
| 02 Nov 2025 - 15:00 - Received call from 0673377796 asking for a quote to transport his wife from lakeside to victoria hosp, she fell and injured her leg, called lindi for quote, called him back, he says he cant afford it, he says he called metro this morning, i followed up with metro ref 0701, they said they would escalate the call, called pt back and told him it is escalated and he thanked us for the help - Ronald Windell |
| 02 Nov 2025 - 14:27 - Received a WhatsApp group audio call from 0723584477 upon answering the call there was no response from the person hung up and called them back, she did not pick up the first call but picked up the second one I advised her that she added us in a group call on WhatsApp and all she responded was okay I inquired if she had any medical emergency she said no ,just her dogs face is swollen she thinks a bee may have stung it I advised her to contact a vet and to get her dog to a vet she said she would do so - Zheograthia Sauls |
| 02 Nov 2025 - 14:07 - Received a WhatsApp message from 0822604006 stating Hi, sent the normal response and the patient said I am in Cape Town, we then asked if she has a medical emergency and she replied yes, tried calling her twice and she dropped the call, she then advised we should call again but then instead called us, upon answering the call the patient advised she tripped and fell and ?broke her leg, I asked from which area she is exactly calling she said Cape Town I asked where exactly in Cape Town she stayed silent and then dropped the call, tried calling her back no response and sent a WhatsApp message to ask where exactly in Cape Town she is and no response - Zheograthia Sauls |
| 02 Nov 2025 - 11:39 - Received a call from Johan Kleingeld 0876551800 inquiring if we have an ambulance available for him in Buh-Rein retirement village in Kraaifontein I advised we are based in Fish Hoek and that is out of our jurisdiction - Zheograthia Sauls |
| 02 Nov 2025 - 06:48 - TT reported Rv4 flat. Mr Ross moved it from the back earlier for the event it started. Jump started it - Michelle Thompson |
| 02 Nov 2025 - 00:59 - Received a call from George 0832284329 - said an adult female washed up in his garden @Lake Michelle 12 Oriole Cl - caller did advise that she is delirious and a bit confused as all she remembers is her home address but no other information. Whilst on the call caller said there is cars approaching then advised that the family has arrived so no assistance is needed - caller advised that he'll speak to the family and also inform them what had happened and that he had called CMR and if she does need any medical assistance they shouldn't hesitate to call. - Zoe Muller |
| 01 Nov 2025 - 23:52 - Received a call from James @ER24 asking for we could assist with a call in NorthPine - I advised him that we unable to assist as we do not have any vehicles available and that the area is out of our jurisdiction. - Zoe Muller |
| 01 Nov 2025 - 21:18 - Received a call from 0827449812 (non-member) - The lady was crying asking for Fish Hoek SAPS number and as i looked to get the number she dropped the call. I tried calling back for the past 15 minutes and it keeps going to voicemail. - Zoe Muller |
| 01 Nov 2025 - 13:07 - Received a call from James 0730006661 after answering no one spoke, could hear people in the background, hung up called back twice and call went to voice mail tried for a third time and caller answered, advised it was pocket dial and all is well members #7473 - Zheograthia Sauls |
| 01 Nov 2025 - 11:11 - Received a missed call from 0834333889 non members tried calling back and it goes straight to voicemail each time - Zheograthia Sauls |
| 01 Nov 2025 - 07:16 - Received an accidental MyLifeLine activation from Mr Lothian - confirmed all is well - membership 9914 - CMR GO |
| 31 Oct 2025 - 22:33 - Received an accidental MyLifeLine activation from Mr Lothian - confirmed all is well - membership 9914 - Abi Bussio |
| 31 Oct 2025 - 21:22 - Received an accidental MyLifeLine activation from Mr Lothian - confirmed all is well - membership 9914 - Abi Bussio |
| 31 Oct 2025 - 14:03 - Received a call from Carmilla @ Steenberg Hotel #8112 for a guest who fell and injured his elbow. While on the phone she cancelled as a Dr was on his way to the Pt - Michelle Thompson |
| 31 Oct 2025 - 08:43 - A3 in service - Michelle Thompson |
| 30 Oct 2025 - 21:24 - caller 27 71 206 7426 #8818 called wanting to know what to do her husband collapse due to vertigo they are in green point i advised we can call a closer service or she can atke him down to down CBM ER - Christopher Abrahams |
| 30 Oct 2025 - 13:22 - Received a call from Netcare for a call in ST. No vehicles available - Michelle Thompson |
| 30 Oct 2025 - 09:40 - Received a call from 0653020739 regarding someone with a panic button being missing and if we can see where she is, as she was on the phone the missing person walked back in. - Joshua Snyman |
| 30 Oct 2025 - 08:29 - A3 inservice - Joshua Snyman |
| 30 Oct 2025 - 08:02 - Received a call from Tim Moore #7612. His wife is a psychiatric Pt. She didnt go for her last app as there was a mix up with the dates on her card. Hasnt been eating and just wants to lie down. Is in a manic state. Is not compliment on meds. He has a neighbour who might be able to take her to hospital but just wanted to enquire if we could take her if needed. I explained that we could take her to Casualty and hand her over to a Dr there. He said he will call back if we are needed. - Michelle Thompson |
| 29 Oct 2025 - 11:28 - Received a call from Mauvina Herman, 22 Swan Circle, OV - members without addon - Saw the Dr on Tues for a pinched neck - he provided cortisol and pain meds - Neck is still sore and she wants to go to FBH - Advised all vehicles on call 20251029/2 but we can get one there ASAP - Called back to apologize for the delay and had a chat - she wants to go to FBH via ambi because she believes she will be seen quicker and is happy to pay for the ambi - Advised hosp will triage her all the same regardless if she goes in an ambi or privately - She opted to take private transport to FBH - Brice Lancaster |
| 29 Oct 2025 - 11:28 - caller from living hope muzinberg called regarding a pt that was feeling dizzy and has a head ache pt went private transport as all ambis were on a mass cas - Christopher Abrahams |
| 28 Oct 2025 - 19:49 - Received a call from Netcare911 asking if it is possible for us to assist with an assault in Blue downs - i advised that i do not have any vehicles in that area or close to the area and that is also out of our jurisdiction so we are unable to assist. Caller received message and understood. - Zoe Muller |
| 28 Oct 2025 - 18:01 - Jarod took initial call from ER24 for an AM 70 yo - 33 Tunny Crescent, Strandfontein - pain to left leg, unable to bear weight - OS 0828334283 - VPA member - REF 0838 - Brice made contact OS, Mr Stanfield was moving boxes of rice on Sun, felt pain in his back on mon - Left leg unable to bear weight today - Spoke to Lindi and she advised to hand call back to ER24 - Handed call back - Brice Lancaster |
| 28 Oct 2025 - 16:36 - Radio on tmdl and beeping - escalated to Altron, issue is known and they are working on it - requested they send an email to Lindi and harri - REF 75787 - Brice Lancaster |
| 28 Oct 2025 - 15:13 - Dr kempe called for a pt he saw at home, he has assessed and determined pt needs to be transported - Dr Tony Tom at Melomed accepted via reception for straight to wards - Letter of referral has been sent to pt and Dr Tom at TMH - CMR was there this morning 20251028/1 - Pt Klaus Reinke 88 yo AM, fell last night and was found this morn, ? R shoulder soft tissue injury - members without addon #10450 - Spoke to daughter Corinna Vennell, 0836300731, and advised we can transport but there will be a private bill (BLS 45min) (3250 normal / 2760 Yoco / 3000 7day) - Pt on Discovery - Advised Corinna that because this isn't classified as an emergency transport the medical aid will not cover - Advised the best course of action would be to get in touch with Discovery and request transport as per his policy - They will either send there own vehicle or request CMR completes transfer with pre auth - Advised her to call CMR back should she run into any issues and we will do our best to assist - Brice Lancaster |
| 28 Oct 2025 - 14:45 - Lifeline test for Graham and Joyce Futcher #10529 - tested device whilst on call - everything working correctly
- Brice Lancaster |
| 28 Oct 2025 - 09:43 - Richard called via WhatsApp 0836282511 - he is a AM 84yo and his wife is going away for a holiday - he wants to discuss ambulance cover whilst she is away - provided CMR office number 0217820606 - Brice Lancaster |
| 28 Oct 2025 - 07:54 - caller 0670267525 called asking if her can give any meds to her father meds to help him sleep as hes in kidney failure hes advised we cant give him meds without transport - Christopher Abrahams |
| 28 Oct 2025 - 06:48 - RV3 booking service - Zheograthia Sauls |
| 27 Oct 2025 - 21:01 - Call from Barbera 0832807878 saying Bradley Mitchel is at Engen Garage, Main rd, Fish Hoek saying he is battling to breath, call handed over to Metro ref 2637 - Ronald Windell |
| 27 Oct 2025 - 20:35 - Adult female who was seen by CMR on Sunday and sent to hospital, was sent home with different medications-patient has a heart condition and high blood pressure -patient was sent home with medication that needs to given via an IV as per caller- advised her to call the hospital and speak to the doctor if that does not work to give us a call back and we try to assist to the best of our abilities- # 7879- Tammy 0827788820 - Zheograthia Sauls |
| 27 Oct 2025 - 19:45 - A2 reports minor MBA @ Kings of Kings robots (oukaapseweg) towing on scene- no medical assistance needed patient is walking around talking-P3/G - Zheograthia Sauls |
| 27 Oct 2025 - 18:07 - Received a call from Mr Lutha from Metro @17:54 0219370500 who tried to handover a call without any information (he says one of their Tango Vehicles came past it), we called Towing service that was on scene , the scene is cleared already . - Princess Khumalo |
| 27 Oct 2025 - 17:33 - Received a call from Portia a nurse from Kingsbury @17:10 0216704183 needing an ambulance for a patient that came in his private car with a slipped disc , Lindi spoke with the nursing advising sister we are going to need Auth number since its a interhospital transfer and discovery would not pay . Portia the nurse could not understand why and Lindi explained unless the family could accept private bill then we can do the transfer no problem . S he declined saying they will use another ambulance they have never been asked for an Auth number before . - Princess Khumalo |
| 27 Oct 2025 - 15:40 - Lifeline alert for John Cammidge #10309 - made contact via device, no response - security guard Travis went to check on Pt. everything's in order, accidental alert - no response required - Zoe Muller |
| 27 Oct 2025 - 15:13 - Received a call from 0824874932 who called by accident and confirmed that there is no emergency - Zoe Muller |
| 27 Oct 2025 - 13:50 - Received WA message from Hester Fourie mem#4970 saying "Hi". I then called and she confirmed that there is no medical emergency and was just messaging her contacts as she lost them all - Zoe Muller |
| 27 Oct 2025 - 09:36 - Called caller back 0744877377. He advised that he called the wrong line and was trying to call CMR Admin which he spoke to upon to the time I tried calling back. All is in order. - Zoe Muller |
| 27 Oct 2025 - 09:06 - Lifeline alert for Bob Brinkcate #244 - made contact via device - accidental alert - no response required - Zoe Muller |
| 27 Oct 2025 - 08:50 - A3 booking in service 08:49 - Zoe Muller |
| 27 Oct 2025 - 08:49 - Received a call from 0744877377 - upon answering call dropped - tried calling back but goes straight to voicemail, will try later. - Zoe Muller |
| 27 Oct 2025 - 08:49 - A1 booking in service -08:49 - Princess Khumalo |
| 27 Oct 2025 - 08:37 - A2 booking in service - 08:37 - Zoe Muller |
| 26 Oct 2025 - 22:47 - Adult female who is a type 1 diabetic , who took her insulin injection before going to sleep an hour ago , believes she had a possible mix up with her insulin -she believes she took the fast acting but says her sugar is dropping way to fast -says her sugar dropped from 24 to 14.5 ,she has had a coke and 2 chocolates , but her sugar still seems to be dropping- I advised multiple times during the call that we are more than happy to send a vehicle out they can do assessment and take it further from there- patient advised she is alone and possibly having a panic attack as well because of the mix up- I again offered to send out a vehicle and she asked that I stay on the line with her while she monitors her sugar to see if it goes up, I advised her this is an emergency line and I am not quite sure that would be possible -she advised I am not understanding the situation and while I responded and said I dont mind staying on the line with her for a bit she dropped the call, then called back to apologize and advised she would continue drinking her coke and would call back if it continues dropping and she would not want a vehicle to come out now and then her sugar goes up - address 2A De Stadler -contact 0729210612-non member - Zheograthia Sauls |
| 26 Oct 2025 - 17:58 - Mr. Emmett called (0791073845) saying that we called them but we did not - No medical emergence- #3284 - Jarod Echardt |
| 26 Oct 2025 - 16:41 - Received a call from 0642673670 enquiring if there is anything she could give her kids to take as they went on an adventure and found chick peas (as the searched it) after research she found out that its not chick peas but unsure if its poisonous or not. I confirmed with her if her kids are having any symptoms and she advised that they are perfectly fine. I advised that she could call the poison control centre and see what they advise and if any of her kids develop any symptoms or any medical emergency should occur she shouldn't hesitate to call. Caller said they'll get advise and more detail about the peas from poison control centre and take it from there. - Zoe Muller |
| 26 Oct 2025 - 16:34 - Lifeline alert for Peter Sutherland #5350 - made contact via device - accidental alert - no response required - Jarod Echardt |
| 25 Oct 2025 - 20:03 - H .Fourie from Euro assist called @19:57 about a transfer tomorrow @ 10:00 ,i advised we cant pre-book transfers and we cant guarantee we may have a vehicle at that time. - Princess Khumalo |
| 25 Oct 2025 - 08:30 - A1 in service - Ronald Windell |
| 25 Oct 2025 - 08:28 - A2 in service - Ronald Windell |
| 24 Oct 2025 - 23:13 - Received a call from Elizabeth Pugh #8529. Her friend called her to come round as she was having quite a bad nose bleed. They have put ice on the back of the neck. I advised them to pinch the bridge of her nose. She said that the bleeding has slowed down. I told her that there isnt much we can do but would have to take her to hospital if it doesnt stop. She said they would continue the treatment. I advised her to not blow the nose as it would dislodge the clots. I told them to call back if it doesnt stop or gets worse. - Michelle Thompson |
| 24 Oct 2025 - 19:30 - Received a call from 0834005715 - Gillean Arnott #11475. She apologized as she called by mistake. - Michelle Thompson |
| 24 Oct 2025 - 14:01 - RV2 reports she has got a kitten needing to go to tears -TT made aware - Zheograthia Sauls |
| 24 Oct 2025 - 13:42 - RV3 reports minor MVA at compass bakery-everyone is okay -no injuries - Zheograthia Sauls |
| 24 Oct 2025 - 09:07 - A1 in service - Ronald Windell |
| 24 Oct 2025 - 08:33 - mem 11538 called for advice, she has a tooth infection, on day 2 of Augmentin, not feeling any better, told ger to give it another day, if she gets a temp or condition worsens we can come out and assess - Ronald Windell |
| 23 Oct 2025 - 22:01 - Made contact with Rossco to follow up on below situation - Neighbors are present - Pt family is enroute from Atlantis - SAPS was called but currently on a complaint in OV - No injuries OS - Pt locked herself in a cupboard in the spare room and neighbors are talking to her - Advised that is probably for the best and hopefully her family can calm her down some more - Advised to call if any injuries occur - Brice Lancaster |
| 23 Oct 2025 - 21:59 - received a call from 0848113971, 14 Longboat street, SV - his wife AF 13weeks pregnant received a small shock when plugging in phone charger - Finger has a red spot on it and is slightly swollen - no other symptoms - Wife abdo is ok, nothing feels untoward regarding the pregnancy - Advised to monitor condition and call back as needed - non members but looking to signup - Brice Lancaster |
| 23 Oct 2025 - 21:41 - caller 0660466110 called regarding the below call gave her same advise as below - Christopher Abrahams |
| 23 Oct 2025 - 21:16 - Received a WhatsApp Message and call from Rossco, 0768636235 -his partner AF is having a psyche Psyche episode - she is intoxicated and pt combative, destroying things in the house and locked herself in the room to cry - no injuries OS - 3 Lock road, Kalk Bay, non members - Advised psyche breaks can be very difficult to deal with as EMS cannot treat or transport against pt wishes - Advised strongly to get SAPS OS due to the combative nature of the pt - Rossco will call SAPS - Advised if any injuries occur to get in touch with us ASAP and we will dispatch - Sent a message to his Whatsapp with contact numbers that may help - Brice Lancaster |
| 23 Oct 2025 - 21:03 - caller 0214348111 called for an accidental injury in sea point advised to call metro made contact with metro and handed the call over to metro REF2346 - Christopher Abrahams |
| 23 Oct 2025 - 20:54 - Lifeline alert for Arthur Fussell #10891 - made contact via device - accidental alert - no response required - Brice Lancaster |
| 23 Oct 2025 - 16:16 - Received a call from Michele mem#510 regarding 21yo Chloe who is experiencing back pain for the past 1 week and today it just got worse - I advised that we could send someone out to assess her however we'll have to transport her to hospital to be seen by a doctor. Michele then advised that she will call their GP and get back to me if anything changes. - Zoe Muller |
| 23 Oct 2025 - 13:49 - Received a call from Sharon (0664773694) who would be doing an iron infusion for one of her Pt. in Goodwood and was inquiring if we have an ambulance available to be on standby as the procedure is being done. I advised her that Goodwood is out of our service area but i would have to speak to my manager and will get back to her. Spoke to Lindi and then Lindi spoke to caller. - Zoe Muller |
| 23 Oct 2025 - 10:26 - Received a call from Joanna Parada mem#11231 asking when should she call an ambulance for her daughter who diabetic - Pt. sugar levels @3.2, GCS 15/15 - I advised that she should give her some gluco-gel if she has any or some coke/juice/jam to get her sugar levels up and if anything does change after she should not hesitate to call us for assistance - Zoe Muller |
| 23 Oct 2025 - 09:24 - A3 deep clean complete & booking in service 09:23 - Zoe Muller |
| 22 Oct 2025 - 19:06 - received a call from cafe roux, call was dropped before call could be answered - called back - Minor Male hit his head on the playground and had a nosebleed which has stopped - no loss of consciousness, no complaints of nausea, no dizziness - Child acting normally and wants to return to the playground - Asked if they would like someone to assess or to monitor his condition and activate CMR as needed - Parents opted to monitor and will call back if needed - Brice Lancaster |
| 22 Oct 2025 - 17:25 - Call for adult male on fish hoek beach, caller was approached by member of public saying his friend is weak, known with TB and heart problems, needs a ambulance caller is Mathew 0743172743 ref 2183 metro - Ronald Windell |
| 22 Oct 2025 - 17:00 - Received lifeline alert for #9700 Gillian Lorimer. Made contact via device - accidental alarm - Michelle Thompson |
| 22 Oct 2025 - 16:26 - Received a call from Jean Verster #9202. She wanted some advice as she says her husbands feet are swelling in front of her eyes. I asked if he has cardiac or BP issues and she said yes but his BP has been under control lately. She then she would call their GP. I assured her to call us back if she needs us. - Michelle Thompson |
| 22 Oct 2025 - 15:36 - Received lifeline alert for #10010 Hendrik Goedhart. Could not make contact via device. Got hold of Niki via the Cell phone number and she confirmed all is fine - accidental alarm - Michelle Thompson |
| 22 Oct 2025 - 11:21 - Received lifeline alert for #10309 John Cammidge . Could not make contact via device or Cell phone but called security and they were aware and said he is fine - accidental alarm - Michelle Thompson |
| 22 Oct 2025 - 08:57 - Received lifeline alert for #10910 Tony Hockly. Made contact via device - accidental alarm - Michelle Thompson |
| 21 Oct 2025 - 21:54 - @21:49 A lady called (0604007400) asking for a first aid kit for her son who injured his toe and the bandage is stick to the wound - advised that we sell kits but it wont be for a while - Gave advice to her to dampen the cotton the put the plaster on and take off tomorrow so it can dry out - Jarod Echardt |
| 21 Oct 2025 - 19:08 - Received a call from sr. Carla @Fair Cape Tokai just for confirmation about Dr. Deborah James transfer home. I advised that we do have it logged for 11:00am. Sr. Carla then changed the time for 10:00am - Zoe Muller |
| 21 Oct 2025 - 18:19 - RV1, monique stung by a bee on call 20251021/14 - happy to continue with shift - Brice Lancaster |
| 21 Oct 2025 - 15:39 - caller 0837071266 #10022 called waning to see what was wrong with her Mylife line as she excavated it twice in PNP and nothing came through our side i advised she can test it while on the call and it worked - Christopher Abrahams |
| 21 Oct 2025 - 14:59 - Abi B tested Lifeline at 17 Barnard st, Simons town - initial alert came through and I was able to make contact with device - signal cut out during call and I was unable to make contact again - Brice Lancaster |
| 21 Oct 2025 - 13:31 - Lifeline TEST - made contact via device - Beth Bing - 101 Silvermine Village , Noordhoek , 7979 - device working correctly
- Brice Lancaster |
| 21 Oct 2025 - 12:33 - Received a call from Jeanette @ 1207, 0823301453 - She reports she witnessed an MVA behind her whilst going over Ou Kaap Se Weg, between the silvermine gates - she witnessed it behind her but did not stopn - 2 vehicles involved, unknown if injured - She says she saw towing responding - no further calls received regarding this mva - DSR made report on it, no injuries reported OS - Brice Lancaster |
| 20 Oct 2025 - 23:19 - Received a call from 0828048107 (non-members) she thinks that her brother might have a urinary blockage and would just like to know the nearest facility where he could get a catheter put in - i advise that we are more than happy to come out and do an assessment and advise from there - they've decided to go privately to the nearest hospital - Zoe Muller |
| 20 Oct 2025 - 16:38 - caller 0828557074 asked for admin office - Christopher Abrahams |
| 20 Oct 2025 - 13:23 - caller 0873509636 called wanting to speak to DZ i advised hes away and caller said he will call him on his private cell - Christopher Abrahams |
| 20 Oct 2025 - 12:58 - called 0636591298 wife as they are members just to confirm earthing is okay and she said it was pocket dial and everything is fine - Christopher Abrahams |
| 20 Oct 2025 - 12:54 - caller 0636591298 no answer called back and went to Voise male - Christopher Abrahams |
| 20 Oct 2025 - 11:06 - got a call from 0729844516 no one was answering hung and tried to call back to get a response call went to a pre recorded line - Christopher Abrahams |
| 20 Oct 2025 - 08:56 - A3 - reports scratch above left Tire - DZ, TT and LB aware - Pics taken and sent - Brice Lancaster |
| 20 Oct 2025 - 08:34 - caller 0210546354 called asking about a membership - Christopher Abrahams |
| 19 Oct 2025 - 19:26 - A2 reports 1x missing cone Incident Number: 20251019/12 - Zheograthia Sauls |
| 19 Oct 2025 - 13:35 - On call 20251019/6 Bianca Dessington was hit on the jaw by the Pt. who was been held by by the caller while the Pt. been taken to the ambu - Pt. pulled his left arm got free and his elbow hit Bianca to the lower right side of the jaw - Bianca is having pain to jaw - Lindi made aware - Jarod Echardt |
| 19 Oct 2025 - 02:47 - Received call from 0647669726 saying his BP is 190/171 and pulse 166, i recommended he go to hospital as he stays in constantiaberg and is on medical aid - Ronald Windell |
| 19 Oct 2025 - 01:00 - A1 reports injuring lower back and right shoulder on a carry on call 20251018/11, wants to continue working - Ronald Windell |
| 18 Oct 2025 - 07:33 - Received lifeline alert for 10022 Janet Gillet made contact via device - accidental alarm - Jarod Echardt |
| 17 Oct 2025 - 19:51 - Received a call from 021007154. His dog was bitten by a cape cobra and Tears told him to call us. I informed him that there was nothing we can do but advised him to call Rodebosch Belmont Vet or Kenilworth Rosmead Vet to find out if they have anti-venom. - Michelle Thompson |
| 17 Oct 2025 - 16:21 - Received missed call from 0799316298, called back twice, on voice mail - Ronald Windell |
| 17 Oct 2025 - 10:39 - LATE ENTRY : Received a whatsapp message from Shane from towing we received a call from 0743190028 advising about an adult female who collapsed alongside Kommetjie road going towards Ocean View , contacted 0743190028 who advised he is not on scene he drove pass and asked the people if they needed medical assistance as the lady was actively seizing when he stopped - he could not provide me with an on scene contact number I advised him I would speak with my management and take it further from there , spoke to T.T and DZ who advised to contact metro to see if they received the call and if they have dispatched , contacted metro who advised they have received the call and have dispatched vehicle 42 for the call #REF0920 - Zheograthia Sauls |
| 17 Oct 2025 - 08:47 - A2/A3 booking in service - Zheograthia Sauls |
| 17 Oct 2025 - 07:20 - Received a call from 0721098782 inquiring about where she come through I advised her she has come through to Cape Medical Response control room, she advised she was trying to reach Dr Simms office and this is the number that was given as an alternative number-she advised her sister is in quite a it of pain, she grouched down and can not move due to pain she believes she is having an ectopic pregnancy- I advised we are private ambulance service and there would a private bill but we are happy to send, she advised she can not accept the private bill and she asked if we have any connection with Dr Simms I advised we do not, she advised she would contact Dr Simms again - Zheograthia Sauls |
| 16 Oct 2025 - 17:06 - Call from Elouise 0816318495 saying she needs a ambulance at 133 Milky Way, Ocean View for 41 yr old female, SOB, informed them of private billing and asked if we can call Metro, called metro and gave info, they said they cant give me a reference until they have called to prioritize the call???? - Ronald Windell |
| 16 Oct 2025 - 16:21 - RV3 reports small fender bender at masi entrance one of the vehicles didn't get out of the way for one of the fire engines in time, RV3 reports no injuries - Zheograthia Sauls |
| 16 Oct 2025 - 15:28 - 17 yr old with a laceration to the foot back of his heel -neighborhood watch was contacted who made contact with us Jamie 0726432769-call was at long beach parking lot in Kommetjie-on scene contact Cane 0823745825-spoke to Cane who advised not assistance from CMR needed, patient will be going privately to hospital ,advised Cane to give us a call back if anything changes - Zheograthia Sauls |
| 16 Oct 2025 - 09:05 - A3 booking in service - Zheograthia Sauls |
| 16 Oct 2025 - 08:55 - RV1/A1 booking in service - Zheograthia Sauls |
| 15 Oct 2025 - 20:01 - Eugene reports damage to RV1 bumper - scraped against an Elec box - superficial damage - DZ has been informed - photos on WhatsApp - Brice Lancaster |
| 15 Oct 2025 - 19:26 - Spoke to 0799316298, his minor Male child got cut by a rusty nail at school - wound is tended, no active bleeding - wanted advise regarding tetanus - advised GP s offices are closed but hosp ec can assist - Advised he may be waiting a]while before being seen - Advised it is best to get it done asap but it should be fine to see GP tom - Caller thinks he had his tetanus last year but I advised if there is any doubt it is best to see GP and get it assessed - Requested he call back should anything change - Brice Lancaster |
| 15 Oct 2025 - 17:13 - Butt dial 072 858 6005 - Joshua Snyman |
| 15 Oct 2025 - 14:31 - A2 reports stone flew from a truck and possibly cracked their window - Joshua Snyman |
| 15 Oct 2025 - 12:44 - Ms Philips 0826659497 for her worker who had a fall and needs stiches-advised we do not do it but the ER or doctors rooms can. - Joshua Snyman |
| 15 Oct 2025 - 08:46 - RV1 and A3 in service - Joshua Snyman |
| 15 Oct 2025 - 03:38 - caller Xandi pike (082088306031) called wanting to thank the crew that went out to her for her husband who had a CVA and just asking about the bill as well as wanting to give crew donations - Christopher Abrahams |
| 14 Oct 2025 - 19:45 - caller 0791878592 called asking for advised and wanting to speak to a medic i advised we dont do over the phone consultation i asked whats wrong he said he has had 6 redbull vodkas with cocaine he lives in FH but in east london at the moment we advised him to go to the ER he tried asking what meds we or any other services would give him to help slow is heart rate down we advised we will not give him any other advise as we cant asses him lindi spoke to him and advised the same the thing - Christopher Abrahams |
| 14 Oct 2025 - 16:40 - 0727864935 called for a Voltron injection, told him we don't do that and he said he will call harbor bay medical practice - Joshua Snyman |
| 14 Oct 2025 - 16:38 - Received a call from 0634911278 wanting us to take him to TMH x-rays. I explained that we can take hi to Casualty but he did not want that. I also said that there are xrays in FH but he said he that wouldnt work. He then said he would get someone to take him. - Michelle Thompson |
| 14 Oct 2025 - 16:09 - Call taken by J.Echardt - Mr. Cwayi called for his 10 yr old son who complaining of chest pain (all info caller could give) - Mr. Cwayi advised he is a member but no membership and advised of private billing Mr. Cwayi said that he will make a plain (0733608681 Call was taken on the receptions phone) - Michelle Thompson |
| 14 Oct 2025 - 11:07 - A1 inservice - Joshua Snyman |
| 14 Oct 2025 - 11:02 - Received a call from Lesley 0793383033. Her company Escape and Explore are having a safety drill and she was asked to inform us. - Michelle Thompson |
| 14 Oct 2025 - 10:04 - Received a call from Justin 0823066988 to ask if we can call Traffic out as there is a stationery truck on the first bend from SV side on Ou Kaapse. It is in a very dangerous position. Traffic notified. - Michelle Thompson |
| 14 Oct 2025 - 09:58 - Caller 0845601984 for AF with chest pain has had bronchitis. They are in muiz and would like to drive through to get assessment done. Advised we can send out a vehicle but if they are on the road best bet would be to go to the ER or Drs rooms. - Joshua Snyman |
| 14 Oct 2025 - 08:50 - A2 in service - Michelle Thompson |
| 14 Oct 2025 - 08:39 - Rv2 in service - Michelle Thompson |
| 14 Oct 2025 - 04:37 - Received lifeline alert for 8668 Chris Goldsbury made contact via device - accidental alarm - Jarod Echardt |
| 14 Oct 2025 - 00:01 - Received a call from Wadia Karriem (0683325019/0790807022) @19:44. @3 Virgo Street - her uncle 58yo male was drooling and she thinks he might have gotten a "fit". I then asked when the pt. started presenting with these symptoms and she advised around 10-11am - caller was advised of private billing and she mentioned she wont be able to pay - i offered to log to call with Metro and she agreed - Metro REF#2576 - Zoe Muller |
| 13 Oct 2025 - 18:54 - metro called asking about pt the at Nthombeni Way advised her crew did not find pt - Christopher Abrahams |
| 13 Oct 2025 - 18:08 - received a call from 0788533327 - hey 2yo daughter touched the kettle and burnt her hand - blisters and painful - non members, new to area - Advised happy to dispatch but there may be a private bill - Caller opted to see take her to GP - Advised it will unfortunately be quite painful for a bit, best to apply burnshield and do not pop the blisters - Brice Lancaster |
| 13 Oct 2025 - 16:38 - caller 021713880 called by mistake - Christopher Abrahams |
| 13 Oct 2025 - 12:28 - Received a call from 0217818477, but call was dropped before I could answer - #11421, members without addon - called back ands line was very bad - made contact via cell 0823914548 - new members, new to area - provided office number for non emergency calls - advised to call control should a medical emergency occur - crew will come out to assess, stabilize and transport as needed - Advised to call back should any further questions - Brice Lancaster |
| 13 Oct 2025 - 12:12 - RV1 - reports stationary vehicle by 17th Avenue, Fish Hoek - reported to traffic - Brice Lancaster |
| 13 Oct 2025 - 10:56 - received a call from 0832725447 Cyril Tracey - no answer after greeting - called back and it was an accidental dial - Brice Lancaster |
| 13 Oct 2025 - 08:45 - received a whatsapp message from 0716092142 saying hello - called number , no emergency - wants to cancel membership - transferred to Lisa - Brice Lancaster |
| 13 Oct 2025 - 07:44 - Tracey stuck in traffic due to Masi Fire - currently at Peach Pip - TT made aware - Brice Lancaster |
| 12 Oct 2025 - 20:35 - Received lifeline alert for 10022 Janet Gillet made contact via device - accidental alarm - Jarod Echardt |
| 12 Oct 2025 - 16:03 - caller kim 0661406966 said pt was struggling to breath he is on a breathing apparats she spoke to him and he said he did not want at mabi incident location was at Tokai forest told caller to call ER24 if any changes as its out of our response area - Christopher Abrahams |
| 12 Oct 2025 - 12:20 - caller 071880020 called asking for advise on his mom she is complaining that it feels like something is stuck in her throat caller said his mother is not struggling to breath she is acting normal caller said hes going to get her mom meds as she has covid will call back if anything changes - Christopher Abrahams |
| 12 Oct 2025 - 10:47 - Received a call 0829692316, no answer after greeting - can hear conversation in the background - called back, accidental pocket dial - no response required - Brice Lancaster |
| 12 Oct 2025 - 09:43 - Lorraine reports injury to L thumb on 20251012/02, caught in stairchair @ 0840 - She is happy to continue shift - TT made aware - Brice Lancaster |
| 12 Oct 2025 - 09:24 - Received lifeline alert for 11022 Eddie Tappan made contact via device - accidental alarm - Brice Lancaster |
| 12 Oct 2025 - 08:36 - RV2 and A1 in service 08:35 - Christopher Abrahams |
| 11 Oct 2025 - 19:20 - Received a call from a sergeant at Ocean View SAPS (0825222618) regarding a female who burned her hand yesterday with porridge she is in the cells and they would like an assessment done advised they not members and cell members are not covered either and then advised i could log the call with metro or they could call metro - he advised metro would come out tomorrow but will try them - Zheograthia Sauls |
| 11 Oct 2025 - 19:05 - Received a call from (0788041923) just wanting to take precaution - caller was parked out side of the base on the main road - Their Doctor gave medication and advised that she is not going to have an allergic reaction even though she has an allergy to the meds. They decided the wife should take it here close to the office just incase an allergic reaction occurs. - Zoe Muller |
| 11 Oct 2025 - 08:44 - Received lifeline alert for Stephen & Val Penso #10492- made contact via device - accidental alarm - Jarod Echardt |
| 11 Oct 2025 - 07:13 - Received lifeline alert for Ms Wendy Mitton #10778- made contact via device - accidental alarm - Jarod Echardt |
| 10 Oct 2025 - 21:35 - MyLifeLine activation from mem 498, all in order, false alarm - Ronald Windell |
| 10 Oct 2025 - 17:38 - ON call 20251010/10 Greg.C damaged the back bumper of A1 - DZ is aware was called on the scene - Jarod Echardt |
| 10 Oct 2025 - 09:25 - @09:20 A lady called for a +-80 yr old male having seizures and is known to have seizures - O/S contact 0745697230/0846268876 - 5 Thompson Cl, Ocean View - Advised caller of private billing advised that they cant afford that - Called logged with metro 09:17 REF#1007 - Jarod Echardt |
| 10 Oct 2025 - 08:25 - Received lifeline alert for Mr. John Cammidge #10309 - made contact via device spoke to the carer Nozidele she advised that Mr. Cammidge is sleeping - accidental alarm - Jarod Echardt |
| 10 Oct 2025 - 07:48 - @07:39 (0793791029) A lady called for her 69 yr old mom who has facial dropping and is not talking. Well getting more info Pt. started to talk and come more responsive and deiced to take private transport did advised that if things change they can call back - 49 Egret St, Scarborough, - Jarod Echardt |
| 10 Oct 2025 - 07:20 - Received a call from Elizabeth 0760267525 - She would like to cancel the transfer that was booked for 09:00am as her father would like the family to transport him privately. I advised that if they need any assistance they should not hesitate to call back. - Zoe Muller |
| 09 Oct 2025 - 19:12 - 19.01 Received a call from Kari Zanello #5785. She thinks she has a kidney inf. Has been in terrible pain since this morning. I said I would send out a vehicle to assess. She said okay yes but she then said no. She will go to outpatients if it gets worse. She then asked if we can tell if it is a kidney infection so I said that we can assess her but she will probably need a urine and other tests to confirm and that we cant give her any meds o/s. She then said that I mustnt send anyone out. I again offered but she refused. I advised that she can call back if she wants us to come out. - Michelle Thompson |
| 09 Oct 2025 - 17:01 - received a call from 0843914677 regarding a German tourist taken a fall at the galley outside harbor house - laceration to leg - whilst on the call ER24 called to confirm if we have received the call - They have an ambi enroute from CMC eta +-20min - called caller back and let him know ER24 is enroute and eta is 20 min - Brice Lancaster |
| 09 Oct 2025 - 16:58 - received a call from 0217628081 - he wanted advise and contact details for FBH - wants an ambulance to come out for an AF with swollen legs - Advised FBH does not run ambis (FB volunteers not running) at the mo but advised Metro can send an ambulance - provided 10177 and 0219370500 to caller - Advised to call us back should pt condition deteriorate - Brice Lancaster |
| 09 Oct 2025 - 16:47 - David has booked off due to injury below - TT and DZ aware - dropping to 2 ambis and Robyn will be on at 1900 - Brice Lancaster |
| 09 Oct 2025 - 16:46 - Received a call from 0788041923 for an adult female with a spider bite, and in quite a bit of pain, running a fever as well but this happened 2 days ago, unsure of the spider and they just saw a ?thing on her leg and they googled it and from google pictures it looks like a spider bite I advised that there is not much we can do but we can send someone out to do an assessment and take it from there non members no medical aid etc so he advised it would be okay he would drive her down to the hospital his self - Zheograthia Sauls |
| 09 Oct 2025 - 15:25 - David reports injury during 20251009/07 - reports injury to Right lower leg, ? torn muscle - DZ has been informed by David - not booking off as yet, returning to base and will take NSAIDs - Brice Lancaster |
| 09 Oct 2025 - 13:32 - received a facetime request from 0829267666 - It was dropped immediately - Called back and it was done in error - Brice Lancaster |
| 09 Oct 2025 - 13:00 - Received a call from 0871488887, caller dropped call after greeting - vaguely heard them say Harbour bay medical - Called back and they said no response from CMR required as pt is enroute, they seemed quite busy and weren't interested in talking - Advised to call back should any assistance be required - Brice Lancaster |
| 09 Oct 2025 - 09:43 - A4 reports rear bumper on the right side corner lose-DZ aware - Zheograthia Sauls |
| 09 Oct 2025 - 09:10 - received a call from Jamie, 0726432769 - She has come across an AF, collapse - Pt is 54yo, known epileptic, initially collapsed but currently walking around 15/15, aggressive - Jamie is aware we are a private service and wants to known if we can log with Metro - Advised we can - Requested should pt condition deteriorate to call us back for response as we are closer service - Logged with Metro REF 0941 - Brice Lancaster |
| 09 Oct 2025 - 08:40 - Radios on TMDL and beeping - escalated to Altron - they will investigate from their side - no known issues at time of call- Tesh called back, apparently an issue with DMR, techs have been sent to investigate - Brice Lancaster |
| 09 Oct 2025 - 08:16 - Received a call from Crystal 0823780644 regarding her mother - 20251009/3 - she had several missed calls - Wanted to know outcome - Advised mother had fallen and security called us once they noticed - We went out and assisted up, assessed and no injuries were found - Brice Lancaster |
| 09 Oct 2025 - 07:18 - Radios on TMDL and beeping - escalated to Altron REF 73137 - they will investigate from their side - no known issues at time of call - Brice Lancaster |
| 08 Oct 2025 - 20:26 - Received lifeline alert for Ms Alexander #10934- made contact via device - accidental alarm - Joshua Snyman |
| 08 Oct 2025 - 19:37 - Received lifeline alert for Mr cammidge #10309- made contact via device - accidental alarm - Joshua Snyman |
| 08 Oct 2025 - 16:46 - caller called wanting to bring her father back to narina from CMC advised there may be a private bill she said its okay shell take him home privately - Christopher Abrahams |
| 08 Oct 2025 - 14:57 - caller 0605047356 called looking for a Samantha advised he has the wrong company - Christopher Abrahams |
| 08 Oct 2025 - 13:43 - my life lien activation accidental - Christopher Abrahams |
| 08 Oct 2025 - 10:55 - caller Niki from Dr Phills rooms called about a pt having a possible CVA she said she would call back once hes been seen to and fam has arrived at the doctors room - Christopher Abrahams |
| 08 Oct 2025 - 02:23 - caller 0813016925 called on behalf of his bother, his brothers wife is going into labor advised we are a private service and there will be a private bill as they are none members, they called metro and said an ambi is on the way - Christopher Abrahams |
| 07 Oct 2025 - 22:02 - caller 082 888 0288 (9093) called wanting to speak to a paramedic advised him we don't do over the phone consultations did advise we are more that happy to send a RV out but he refused saying its not necessary asked whats wrong he said he suffers from acid reflux and wanted an injection advised him we cant do it for this particular call he said hell take himself to the doctor/hospital - Christopher Abrahams |
| 07 Oct 2025 - 09:45 - A1 inservice - Joshua Snyman |
| 07 Oct 2025 - 09:05 - RV2 inservice - Joshua Snyman |
| 07 Oct 2025 - 08:55 - RV1 inservice - Joshua Snyman |
| 07 Oct 2025 - 08:45 - A2 inservice - Joshua Snyman |
| 07 Oct 2025 - 08:39 - 0824411040 called for a scooter that went into the back of a car- caller reports no injuries and just advising us incase we get another call. - Joshua Snyman |
| 07 Oct 2025 - 08:30 - A4 inservice - Joshua Snyman |
| 06 Oct 2025 - 22:16 - caller 0820497888 called about a friend that has fallen he has a gash to his head he is intoxicated unable to accept private billing did log the call with Metro they wanted to call caller before logging the call, called caller back for an update he advised Metro called him hes still waiting for an ambi pt condition still the same caller did not get a ref no from metro - Christopher Abrahams |
| 06 Oct 2025 - 20:36 - Received a call for assistance at 108 Glen Road, Glen Cairn from 0718752347 - AF Psyche episode - Requesting crew to sedate for transport to FBH for 72hr psyche eval - Advised our crew can only sedate for medical purposes - SAPS is already OS - Non members, advised of private billing - Opted for no dispatch is we cannot sedate - Brice Lancaster |
| 06 Oct 2025 - 19:56 - On call 20251006/09 - During carrying pt down the spiral staircase - Luther has hurt his L leg - He says he is fine to work, will take some painkillers - Spoke to TT and she requested Luther give her a ring - Brice Lancaster |
| 06 Oct 2025 - 17:35 - Follow up: LB managed to contact her and it was an accident. LB has asked her to take us off as a emergency contact and told her she can look into our My Lifeline. #10468 - Michelle Thompson |
| 06 Oct 2025 - 17:33 - Received an SMS from 084 503 1500 Mem num # - Emergency SOS as we have been saved as an emergency contact. Location is 24 Paris Road. Was unable to make contact via cell phone. Rv2 is on his way back to the office so have asked him to drive past and check - Michelle Thompson |
| 06 Oct 2025 - 08:46 - A4 inservice - Joshua Snyman |
| 06 Oct 2025 - 08:37 - A1 Inservice - Joshua Snyman |
| 06 Oct 2025 - 07:07 - Received lifeline alert for Ms Mitton #10778- made contact via device - accidental alarm - Joshua Snyman |
| 05 Oct 2025 - 17:00 - tried calling caller 0714683713 back still going straight to voicemail - Christopher Abrahams |
| 05 Oct 2025 - 16:42 - caller 0714683713 called then hung up and i tried to call caller back but went straight to voicemail they are none members - Christopher Abrahams |
| 05 Oct 2025 - 16:32 - Received lifeline alert for Clarissa Viljoen #6556- made contact via device - accidental alarm - Jarod Echardt |
| 05 Oct 2025 - 12:11 - caller 701 called wanting to test my life line - Christopher Abrahams |
| 05 Oct 2025 - 00:01 - Received lifeline alert for Pamela Lightfoot#9292- made contact via device - accidental alarm - Brice Lancaster |
| 04 Oct 2025 - 21:28 - ER24 requested a vehicle for Brackenfell call - advised no vehicles available - Brice Lancaster |
| 04 Oct 2025 - 20:26 - Caller called back to let us know that Medic24/7 would do the declaration. - Zoe Muller |
| 04 Oct 2025 - 20:25 - Received a call from 0641304980 wanting to know if we know of any serves that would be able to do a declaration in Heathfield. he then advised that he had tried Metro and other services. i then advised him to call Medic24/7, he then asked if we could call. i then spoke to Tyrick from Medic24/7 and he would give the caller a call. - Zoe Muller |
| 04 Oct 2025 - 19:17 - Received a call via WhatsApp from Kari Zanello, 0674707639, 1 Protea Court, #5785 - members with addon - She called to complain as she is unable to get in touch with a Psychiatrist - She is depressed and suicidal, she thinks her meds are making her worse - Prethazone - Advised we can get crew out to assess - she refused dispatch - Offered hotline numbers, suicide and mental health SADAG, she refused - No injuries as yet, did not sound threatening over the phone - Advised to call should response be required - Brice Lancaster |
| 04 Oct 2025 - 18:47 - As per entry below, TT consulted with Receptionist @ CMC - Receptionist spoke to nursing sister - Brice Lancaster |
| 04 Oct 2025 - 18:22 - Received a call from 0823526173, Mrs alexander, regarding pt from call 20251004/06 - Accidental injury at work, WCA - Pt was taken to CMC with all paperwork ? Fractured Leg - Mrs Alexander was advised he is being dispatched from CMC, as they do not cover WCA, with no cast and he must go to VIC on Mon for followup - She wanted t know if that is correct - Advised it does not sound correct as the hospital would not discharge a pt without tending to the fracture - Followed up with A3 crew, Taryn and Lorraine, Taryn contacted CMC and to find out what is occurring - TT reports pt has been tended, has a cast, followups will be occurring at CMC under WCA - Relayed information to Mrs Alexander, and advised it was likely a miscommunication - Mr Alexanders contact as Mrs alexander is going overseas for 2 weeks tonight, 0822268664 - Brice Lancaster |
| 04 Oct 2025 - 17:19 - Called Lindsey back to check on Little one below - No adverse affects, child happy laughing and eating - Brice Lancaster |
| 04 Oct 2025 - 17:16 - Lindsey contact for below call: 0630474816 - Brice Lancaster |
| 04 Oct 2025 - 16:46 - Received a call from Lindsey Wolfe, Business member #10951 - Her 1yo child has eaten some firelighters and she wanted some advise - She says she did not consume a lot of it - no symptoms present - Child is smiling at mother, no signs of distress, no SOB, no nausea - Advised I can get crew out to assess and transport as required - no membership covering private residence at 2 Jefferson Road Sunnydale - Advised I'll note the business membership but cannot guarantee there will not be a private bill - Lindsey opted to monitor child from home and will activate us as needed - Advised to call back immediately should condition deteriorate at all - Brice Lancaster |
| 04 Oct 2025 - 12:51 - A3 reports back door is stuck - stretcher entered via side door - DZ has been made aware and will meet crew at base to assist - crew returning from CMC - Brice Lancaster |
| 04 Oct 2025 - 11:55 - Received a call from Mr Marais, a family member fell in the shower and knocked his chin - laceration may need stitches and wanted to know where it can get done - Advised we cannot do it OS and most Dr offices are currently closed - likely need to go through to hosp - Caller said he will call back if response required - members with addon #9818 - Brice Lancaster |
| 04 Oct 2025 - 10:55 - caller 0786120844 said her friend cut her hand on a jar she called asking if we do stiches advised her we do not but she can take her down to FBH as she's not on a medical aid - Christopher Abrahams |
| 04 Oct 2025 - 09:52 - RV2 damage DZ knows about it as well as lindi - Christopher Abrahams |
| 04 Oct 2025 - 09:45 - RV2 the rubbering waterproof sealing around the back cab top door door is coming off tried to clip in back in but will; most likely pop out again - Christopher Abrahams |
| 04 Oct 2025 - 09:27 - caller 0827816252 called wanting to know if there are any doctors open at this time i did advise her to try long beach medical - Christopher Abrahams |
| 04 Oct 2025 - 08:59 - RV1 in service - Christopher Abrahams |
| 04 Oct 2025 - 08:46 - RV2 booking in service 08:45 - Christopher Abrahams |
| 04 Oct 2025 - 08:42 - A1 - A2 - booked in service - Brice Lancaster |
| 04 Oct 2025 - 08:40 - A3 - In Service - Brice Lancaster |
| 04 Oct 2025 - 03:13 - 02:42 0716858280/0687660551 - Natalie called (06883122561) for a 49 yr old male ? broken nose bleeding and stabbed to the face after been held at gun point he did try and fight them off - 34 Aquarius Way Ocean View - Had to 107 metro was not answering - REF#1002760057 - Jarod Echardt |
| 03 Oct 2025 - 21:25 - Received lifeline alert for Mr. Hendrik Goedhart #10010- made contact via device - accidental alarm - Jarod Echardt |
| 03 Oct 2025 - 15:58 - received a call from Debbie #mem - 4953 if her friend would be covered with ambu cover too if she's at her residence. I advised that her membership would only cover non-members that is on her property with Response Vehicles. Debbie then proceed to inform me that she thinks her friend might have slipped a disc in her back. i then advised that we can have a RV sent out to assess her friend. she then insisted that she will call back if assistance is needed. - Zoe Muller |
| 03 Oct 2025 - 09:13 - Michael Perry testing his lifeline - Membership - 11343 - Jarod Echardt |
| 02 Oct 2025 - 17:21 - Received lifeline alert for Mr. Chris Moerdyk #3720- made contact via device - accidental alarm - no response required - Called Stuart has we could not get through to Mr. Moerdyk via the device and cell phone - Jarod Echardt |
| 02 Oct 2025 - 07:34 - Received lifeline alert for Mrs. Constance Walker #8736- made contact via device - accidental alarm - no response required - Jarod Echardt |
| 02 Oct 2025 - 03:43 - Received a call from 08245474527. He stays in Wellington and his brother stays in Cape Gate. The brothers wife says he isnt breathing. I advised him that unfortunately we are in FH but I gave him the number for Titanium as he said ER24 and Netcare are not responding. - Michelle Thompson |
| 01 Oct 2025 - 18:59 - Received a call from Nicky (0795162672) for an adult male suffering with Alzheimer, completely out of it this evening , the normal GP can not help him anymore, was under a psychiatrist many years ago, now seeing a new doctor in October on the 21st, was never diagnosed and never gave him medication, trying to build record for the new doctor, caller says his dad is fine until 3 in the afternoon then he starts acting up and having episodes -advised we could send someone out to do an assessment but there is not much crews could do he said its okay advised he could call back if it is needed - Zheograthia Sauls |
| 01 Oct 2025 - 15:48 - Received a call from Mrs Moses #490 (0814480738) calling on behalf of her neighbor who is not a member but would like to know if we could take their daughter through to GSH as she is seen by a doctor at GSH , patient has stage 4 ovarian cancer and is sitting in severe pain @ FBH in the Alley way and was not seen by a doctor Mrs Moses continued saying they could not see her because she is a patient of GSH and I advised her they could still see and treat her at FBH, and we can not take her from FBH unless they are transferring her out to GSH, I advised her I would speak to my manager as well, spoke to LB who advised it was correct protocol and asked for her contact number to speak to her, she advised Mrs Moses that we can not bypass hospitals and would only be able to assist with the transfer but would need an accepting doctor and referral letter, as they would turn us away without those unless they take her privately to GSH ,which they opted for - Zheograthia Sauls |
| 01 Oct 2025 - 11:57 - RV3 reports vehicle just turned off on a scene, cannot restart - Ronald Windell |
| 01 Oct 2025 - 10:51 - Received a whatsapp call from 0723844622 upon answering the call the lady advised she dialed the wrong number and has no medical emergency - non member - Zheograthia Sauls |
| 30 Sep 2025 - 09:08 - A2 booking in service - Zheograthia Sauls |
| 29 Sep 2025 - 23:32 - Called Samantha Back to follow-up regarding psyche at Sacred Lodge - All is calm now, all sharps removed from room - therapist is enroute, but coming from quite a ways - Samantha partner is talking to pt - They will call back if needed - Brice Lancaster |
| 29 Sep 2025 - 23:31 - tried to call 0729924700 to follow up but kept going straight to voice mail - Christopher Abrahams |
| 29 Sep 2025 - 22:56 - Received a call from Samantha, 0827760784, from the Sacred mountain Lodge in Noordhoek - She was contacted by one of the guests therapists stating he has suicidal ideations and threatening his life and is armed with a knife - Her partner, a forensic pathologist is trying to deescalated - Advised SAPS would need to be present due to danger - Whilst on the call she went to check the situation - Guest has been disarmed and appears to be calming down - no injuries os - Advised with psyche pt it can be very difficult as we cannot force treatment or transport on pt - Guest was saying to Samantha not to call the police as he will be taken to Falkenburg - apparently he has a Warrant out for him(?) - Requested Samantha to contact the Therapist in order to get the next best course of action - Advised should anyone become injured to call back immediately and we will send crew to assist - Brice Lancaster |
| 29 Sep 2025 - 22:50 - conatct number as per below OB 0729924700 - Christopher Abrahams |
| 29 Sep 2025 - 22:47 - caller said his GF took a whole thing of genpayn and other meds she is breathing awake talking he will be talking her privately to fale bay did advise we can log a call with Metro but cant promise an ETA did advise if she becomes unresponsive on rout to FBH to call back - Christopher Abrahams |
| 29 Sep 2025 - 21:11 - ER24 Darrel called requesting dispatch for Tokai - Advised no vehicles available - Brice Lancaster |
| 29 Sep 2025 - 14:48 - 14.42 Haroum Pieterson 0679686115 51 Capricorn Way Ocean View for a Diabetic - not responding. While on the call getting details they said they would take him private transport - Michelle Thompson |
| 29 Sep 2025 - 14:28 - Declined a call from E/A for a transfer from FBH - No vehicles - Michelle Thompson |
| 29 Sep 2025 - 12:39 - Received a call from Tyrone Toplis. We went out to his mom last night #8658. She had taken 5 Glucophase tablets instead of just the one she normally takes. They told him to give her food every few hours to bring her levels up. He called to ask when he needs to give her another tablet. I suggested he test her HGT and then we can advise him. He does not have a glucometer but said that he thinks he should get one. I advised him that it would probably be a good idea as her levels do need to be monitored on a regular basis. He will check it. I advised that if her level was above 6 then he could give her another tablet but to then give her tonights tablet later than normal. - Michelle Thompson |
| 29 Sep 2025 - 10:51 - Received a call from 0723559578 who has had a stomach bug for the whole weekend and is feeling weak and has a little chest pain but her husband is 10 mins away and will take her to the doctor. Advised that if she is comfortable to wait it will be best and she can call us back if anything changes - Joshua Snyman |
| 29 Sep 2025 - 05:14 - Below - this was at Capri Robots - Brice Lancaster |
| 29 Sep 2025 - 05:14 - RV2 reports robot camera continuously flashing - Reported it to Traffic - Brice Lancaster |
| 28 Sep 2025 - 21:51 - received a WhatsApp message from Deano Sean Sauls, 0820525470 - it said "Evening" - after sending greeting and asking if there is an emergency he went offline - tried to call number to confirm no emergency - call gets cancelled whilst ringing and goes through to voicemail - assuming it was accidental contact - Brice Lancaster |
| 28 Sep 2025 - 20:32 - RV1 - Camera flashed her at kommetjie robots enroute to MVA 20250928/14 - Brice Lancaster |
| 28 Sep 2025 - 18:44 - Patience from netcare called - requesting if we have vehicles in grassy park - advised no vehicles avail - Brice Lancaster |
| 28 Sep 2025 - 17:21 - Received a call from 0784510030 for a 18month old who fell roughly 2m from a slide and the baby seems to be drowsy-asked if they can drive to our base I advised we can have someone meet them where they are also advised of private bill. Caller asked if it would be best to go to CMC. Told her if she is comfortable driving there then that is the best option. - Joshua Snyman |
| 28 Sep 2025 - 11:54 - Received lifeline alert for Ms Gillet #10022- made contact via device - accidental alarm - no response required - Joshua Snyman |
| 28 Sep 2025 - 09:40 - A2 in service
- Michelle Thompson |
| 28 Sep 2025 - 08:45 - Rv1 in service - Michelle Thompson |
| 28 Sep 2025 - 08:23 - A3 and RV2 inservice - Joshua Snyman |
| 27 Sep 2025 - 18:58 - caller from netcare REF 2509275399 regarding an AF having a ?CVA at Dugless murry retainment village got an O/S number called 0824131499 advised her its out of our area called Z-MED they had no vehicles available so handed the call back to netcare lindi is a wear of the call - Christopher Abrahams |
| 27 Sep 2025 - 15:16 - caller from EA called waning more info regarding pt drop off location and level of treatment - Christopher Abrahams |
| 27 Sep 2025 - 13:17 - caller 0217820324 called saying her doctor said she must call regarding a transfer to CMC she will be getting in contact with GEMS - Christopher Abrahams |
| 27 Sep 2025 - 08:52 - Received a call from Joshua Flood, Imhoff Caravan Park, # 5204 - he wanted to check if covered and how to request assistance - advised he is a member with addon and is fully covered by CMR for response and transport - He had tracheal resectioning done 2 weeks agho @ GSH - for the past week he has had sore throat, pain on breathing deeply and feeling SOB in the morn - Advised this can be due to the tracheal resectioning, surgery on the windpipe likely to have knock on affects - I advised we can send someone out to assess and transport if he likes - He asked what the crew would be able to do for him OS - advised not likely much in the way of interventions, he is already nebbing himself, they will likely recommend transport to GSH - Joshua opted to monitor himself for now and call back if needed - Brice Lancaster |
| 27 Sep 2025 - 08:31 - A! - booking in service - Brice Lancaster |
| 27 Sep 2025 - 00:32 - received a call @00:18 x2 flats alight & burning @2 Kamelia Court, Ocean View - caller claims there are people stuck in the building - Fire was made aware @00:20 - Zoe Muller |
| 26 Sep 2025 - 18:01 - CPT EMS called asking if our crew was on the way to the MVA told him pt has left in private transport to hospital told him we stood down fire - Christopher Abrahams |
| 26 Sep 2025 - 16:34 - caller 0845771515 called by mistake - Christopher Abrahams |
| 26 Sep 2025 - 15:49 - Received a call from Brent O Callaghan, 0684216417, #11069, 81 Berg Road - Called stating it wasn't an emergency, but wanted talk about his Gardner - They have had some issues with him and his wife who have been staying with him in the basement for many years - Thembachako Yona is on the dependents list - They replaced his mattress with a new one and Yona is now reacting aggressively and threating to call the police - Brent wanted to know if we could send a paramedic to try calm him down - Patient is aggressive but has not injured himself or others - Advised if patient is aggressive I would like a SAPS officer present due to safety - Advised psyches can be very difficult as our crew cannot legally force treatment or transport and that SAPS would be able to legally detain - Brent thanked me for the advice and was already feeling better - He said he will try de-escalate via Yona Wife and hopefully resolve situation - Advised should anything occur or anyone become injured to call back immediately for dispatch - Brice Lancaster |
| 26 Sep 2025 - 14:23 - Received a call from Dr Leatt # 10792 - the have moved to Evergreen Muizenberg and would like to update membership - Advised admin closed at 1330 on fri - he said he will call back on Mon - Brice Lancaster |
| 26 Sep 2025 - 09:41 - caller 0217851098 Agnes called looking for admin office regarding a payment ger her admins number - Christopher Abrahams |
| 26 Sep 2025 - 08:54 - A2 - in service 5/5 - Brice Lancaster |
| 26 Sep 2025 - 08:50 - A3 - In service - Brice Lancaster |
| 26 Sep 2025 - 08:40 - Lifeline alert for Margaret Reid - Testing device - alarm received and contact made via device - no lights flashing and constantly requiring charging - Advised I would get her in touch with Jaime for troubleshooting - Contacted on cell and transferred to Jaime - Brice Lancaster |
| 26 Sep 2025 - 00:07 - Late entry: @ 22:55 got a call from Lucy 0825645804 regarding her daughter who is attempting suicide in Lake side, she cant understand y we cant come out and take her to Hosp, told her i would call her back, called Lindi for advice, called lucy back and told her we could send a Ambulance out to do a assessment but if her daughter refused we cannot force her to go to hospital, we would then have to call SAPS. She said she would call her partner who is on scene and speak to him and call us back - Ronald Windell |
| 25 Sep 2025 - 21:17 - Received call from 0835616268 saying he has a 28 yr old female who is threatening to commit suicide in Lakeside, hasn't done anything yet, i explained we can come out but cannot force her to go to Hosp if she refuses, will have to get saps involved, said he will call back - Ronald Windell |
| 25 Sep 2025 - 14:16 - Received lifeline alert for Colin Thompson #9860 - made contact via device - accidental alarm - no response required - Jarod Echardt |
| 25 Sep 2025 - 09:35 - Received a call from Warden Mtuma Pollsmoor Prison @09:27 requiring transportation to VIC for a CVA Pt. Upon dispatching caller called back @09:31 and cancelled call. Caller advised they will be taking company vehicle to transport Pt. - Zoe Muller |
| 25 Sep 2025 - 09:20 - A2 & A1 in service @09:19 - Zoe Muller |
| 25 Sep 2025 - 08:36 - Received lifeline alert for Margaret Reid #10513 - made contact via device - accidental alarm - no response required - Zoe Muller |
| 24 Sep 2025 - 14:20 - While responding to call 20250924/7 A3 went over a speeded pump and a book from the top compartment fell on to Abby's head small paper cut to the forehead - Tyun made aware - Jarod Echardt |
| 23 Sep 2025 - 21:41 - Received lifeline alert for Norma Flicker #10750 - made contact via device - accidental alarm - no response required - Michelle Thompson |
| 23 Sep 2025 - 13:58 - Lauren has a limp possibly from a call - Zheograthia Sauls |
| 23 Sep 2025 - 10:46 - A1/A2 booking in service - Zheograthia Sauls |
| 23 Sep 2025 - 08:58 - A1/A2 booking in service - Zheograthia Sauls |
| 22 Sep 2025 - 20:25 - A3 came across MVA outside VIC while responding-no injuries but traffic req - Joshua Snyman |
| 22 Sep 2025 - 18:47 - Received a call from 0814309294 inquiring about a call out fee-wanting an assessment done on her son who she believes has ?concussion- patient is very dizzy and got a headache no nausea or vomiting -advised of the price -R1300 but could differ -she advised she would call back - Zheograthia Sauls |
| 22 Sep 2025 - 17:32 - Received a call from Darren (0825829779-0211802917) advising his wife has had a surgery last week Monday- and he now believes it is possibly ?infected as it has some greenish lose skin and one of the staple has come lose as well -advised of private billing as non members -he advised he would put her in the car and take her to Vic - Zheograthia Sauls |
| 22 Sep 2025 - 14:03 - RV1 reports her base radio is messing around -sometimes messages comes through sometimes it does not - Zheograthia Sauls |
| 22 Sep 2025 - 12:37 - Lady called looking for the Recreation offices - explained to her the location. - Lindi Bredenhann |
| 22 Sep 2025 - 08:26 - A1 booking in service - Zheograthia Sauls |
| 22 Sep 2025 - 08:24 - Ithemba (Nelson Road) school called for a 4y old child that swallowed a magnet, child is now calm but did cry earlier - I advised that it is best to have the child assessed at a hosp or at the dr, as magnets might cause some issues (blockage) . I did offer to send a veh but did advise that there is not much we are able to do. The caller is going to call the parents - I did advise not to let the child vomit or to give her food etc now. - Ronald Windell |
| 22 Sep 2025 - 06:57 - Received lifeline alert for Constance Walker 1 - made contact via device - accidental alarm - no response required - Christopher Abrahams |
| 21 Sep 2025 - 23:31 - Received lifeline alert for David Biggs - made contact via device - accidental alarm - no response required - Christopher Abrahams |
| 21 Sep 2025 - 23:28 - Received lifeline alert for David Biggs - made contact via device - accidental alarm - no response required - Christopher Abrahams |
| 21 Sep 2025 - 23:22 - Received lifeline alert for David Biggs - made contact via device - accidental alarm - no response required - Christopher Abrahams |
| 21 Sep 2025 - 08:51 - Received a call from Maria 0835279819. Her son and cut his lip. His tooth is also loose. Private pt with no MA. When I gave her the costs she opted to not use us. I advised FBH would be the only hospital if she doesnt want to pay private rates. She will call back if she needs us. - Michelle Thompson |
| 21 Sep 2025 - 08:48 - A1 in service
- Michelle Thompson |
| 21 Sep 2025 - 08:48 - A2, A3 and Rv2 in service - Michelle Thompson |
| 21 Sep 2025 - 08:17 - Received a call from 0714711226 for AF who has had a sore throat since last night. Asked if she had seen a GP and she advised no. Told her there is not much more we can do other then transport her to hospital if she would like. She said she will get her partner to take her and call back if anything changes. - Joshua Snyman |
| 20 Sep 2025 - 19:05 - Received lifeline alert for Peggy Lendrum - made contact via device - accidental alarm - no response required - Brice Lancaster |
| 20 Sep 2025 - 12:54 - Received a call from 0823518099 regarding a local vagrant who is not feeling well. He wanted advice on who to call. Apparently the pt feels like he is dying but is awake and talking. I advised the caller to call Metro. - Michelle Thompson |
| 20 Sep 2025 - 10:31 - Received a call from 0691755543 Carla and Paul Arnold from 9 Bordeaux Close ,Sunnydale thanking us for our amazing service. They called us out last night. A lady arrived first and then an ambulance. Their level of professionalism and care was outstanding. His wife was in distress and lying on the floor. They treated her so well, assessed her and helped her into bed. She is now still in bed and resting but will be fine. - Michelle Thompson |
| 20 Sep 2025 - 09:26 - Mrs Trout #10317 called regarding her My Lifeline device. She says twice during the night she received a message saying her tcps signal was lost. She said she called her security company and they said they had received nothing. I told her that her Lifeline alerts come straight through to our control room. I asked her to test the device and it worked fine. I advised her to contact Jamie on Monday regarding the other issue. - Michelle Thompson |
| 20 Sep 2025 - 06:50 - A1 crew reports brakes are noisy "Sounds like a train", Still works as they should and Darren has been advised. - Joshua Snyman |
| 19 Sep 2025 - 15:27 - A1 came across an MVA 2 cars involved everyone refused treatment - Christopher Abrahams |
| 19 Sep 2025 - 15:17 - Angela Drescher called asking for an emailed croppie of her PRF for medical aid reasons we went out to her on Monday morning 15/09/25 for swelling in her knee - Christopher Abrahams |
| 19 Sep 2025 - 15:08 - caller 0826587779 asked if any other services in swellendam have anything similar to mylife line, advised her to call one of the hospitals there and get more info from there she might call back on Monday to speak to admin staff - Christopher Abrahams |
| 19 Sep 2025 - 12:40 - caller lisa 0846054764 asked regarding if we will accept biobody medical aid advised her biobody needs to accept us, shes taking pt to hospital in private transport due to having a panic attack - Christopher Abrahams |
| 19 Sep 2025 - 11:48 - called traffic regarding the traffic lights being out at the intersection of kommetjie Rd and corsair way - Christopher Abrahams |
| 19 Sep 2025 - 11:07 - Received lifeline alert for Shirley Johnson - made contact via device - accidental alarm - no response required - Brice Lancaster |
| 18 Sep 2025 - 19:05 - Received lifeline alert for Norman Hoy - made contact via device - accidental alarm - no response required - Brice Lancaster |
| 18 Sep 2025 - 18:53 - Received lifeline alert for Melody Zimmerman - made contact via device - accidental alarm - no response required - DZ was informed as she is family - Brice Lancaster |
| 18 Sep 2025 - 17:51 - caller Rosemary 0827395260 asking for admin office told her to call back during office hours - Christopher Abrahams |
| 18 Sep 2025 - 14:48 - Alpha 2 reports damage to side of vehicle of vehicle - DZ and TT has been informed - Brice Lancaster |
| 18 Sep 2025 - 14:02 - Caller 0872609398 called asking where our vehicles were advised him they were passing millers point tidal pool regarding the cape point call - Christopher Abrahams |
| 18 Sep 2025 - 12:57 - Received a call from Alex, 0473919407, regarding his Grandfather who recently moved to the area, 7 Partridge Street, SV - His Grandfather had a feinting spell according to his Mother and he is now unable to get in touch with her - Grandfather is a known Cardiac with pacemaker - He is worried and doesn't know what to do - Requested his Grandfathers contact details, 0633782327, but it goes straight to voicemail - Alex said he will try his mother again and call back as needed - Spoke to Nicola, 0794016786, daughter of pt who called in for advice - Her father had a feinting spell at the pharmacy but did not fully lose consciousness, he was helped to a seat and provided a soda - They are new to the area and want advice - Roger has no further symptoms, no chest pain, no slurred speech, no blurry vision, no SOB - Advised he should probably see a GP to check him out as it sounds like the feinting spell has passed, but should it return or other symptoms occur to call back for dispatch - Brice Lancaster |
| 18 Sep 2025 - 10:26 - A3 - in service - 5 / 5 radio - Brice Lancaster |
| 18 Sep 2025 - 09:16 - Caller 0217125958 called asking about the fire, advised her everything is undercool their side and all the animals are safe - Christopher Abrahams |
| 18 Sep 2025 - 08:19 - Received a call from Miss Fika, 0682317869, regarding her father - Father is Mr Adams, 2 Galaxy Close - The gentleman who called below - Advised what I said to Mr Adams below and provided Metro contact - She said she will call Metro for an ambi - Brice Lancaster |
| 18 Sep 2025 - 08:08 - Received a call from Mr Abrahams 32 Galaxy Close, Ocean view, 0684771505 - Called for himself, AM 47yo, general weakness of the legs and body, unable to walk, ongoing condition for a week or so but got worse this morn - Non member, no medical aid - advised of private billing, unable to accept - advised of Metro services and provided contact details - Brice Lancaster |
| 17 Sep 2025 - 21:04 - Spoke to Christine (0793717207) #2543 asking if we could send someone out her husband got discharged today from hospital with a catheter and bag and it stopped working- I advised we do not deal with catheters and he would need to go back to hospital she advised he does not want to go back to hospital as he has been there for a week- she then enquired about our doctor she was under the impression we had a doctor on call who oversees everything I advised we have paramedics on call and the doctor is currently overseas- I advised the best option would be for him to go back to hospital- they did not want that and said its not much help and hung up- spoke to LB regarding call she advised to call the caller back and advise that we can send someone out to assess but not change the catheter as the environment is not sterile and due to the risk of infection and who could explain better about the protocols for the catheter- called back Christine and spoke to the patient himself he advised his on blood thinners and there was some bleeding which caused a clot which caused a blockage but he has some how moved it around and its flowing again he advised he is not under any distress at the moment and will call back in the evening if anything changes - Zheograthia Sauls |
| 17 Sep 2025 - 18:35 - Daniel Barns Called 18:17 askingh if they swop out the a empty o2 cylinder - Spoke to Lindi advised speat to DZ - Spoke DZ he advised that they can take one so long and will speak to Warren about this arrangement. - Jarod Echardt |
| 17 Sep 2025 - 08:00 - Lifeline 2nd activation for Christina Mitchell #498. Accidental, all is fine - Jarod Echardt |
| 17 Sep 2025 - 07:54 - Lifeline activation for Christina Mitchell #498. Accidental, all is fine. - Zoe Muller |
| 16 Sep 2025 - 13:52 - Received a call from 0217853189 enquiring if it is possible for his friend who lives in Port Elizabeth needing a My LifeLine panic button, I advised him that the button would work but PE is out of our jurisdiction. Lindi then advised caller to try ER24 as they have panic buttons and are a nationwide ambulance service . - Zoe Muller |
| 16 Sep 2025 - 11:05 - My lifeline activation from Mrs. Una Hunt - mem-3609 , all in order - Jarod Echardt |
| 15 Sep 2025 - 13:21 - Mark called about his neighbour, Mr. Sutton, whom he believes is constipated. Ronnie advised that we could send someone out, but they are no longer members. I confirmed with Lisa that the membership has been cancelled. Mark mentioned he would contact Mr. Sutton's partner. I then called Mark and asked him to provide the partner's phone number. After speaking with her, she informed me that she is currently going to see Mr. Sutton. She requested that we not send anyone out yet, as she is aware of his constipation issues and plans to get some suppositories for him. One neighbour called another to check on Mr. Sutton, and I confirmed with her that we can definitely assist, even though they are no longer members. - Lindi Bredenhann |
| 15 Sep 2025 - 11:29 - A2 reports: Please log an OB A2 “possibly” stoned at Kalk Bay robots. We had a stone collide with across our vehicle front - Ronald Windell |
| 14 Sep 2025 - 23:48 - Missed a call from Linda Faultey. Her husband swallowed something and it got stuck but when I called back she they were getting help from Evergreen and didnt need us. I assured her she could call back if needed. Inactive Member #10072 - Michelle Thompson |
| 14 Sep 2025 - 20:15 - Received a call from ER24 for a call at 23 Lynx Way, Westlake, Cape Town, South Africa Food Poisoning. Due to the area I told them we are unable to assist - Michelle Thompson |
| 14 Sep 2025 - 11:24 - My lifeline activation from mem 8736, all in order - Ronald Windell |
| 14 Sep 2025 - 09:48 - Received mylife line activation from mem 10788, all in order - Ronald Windell |
| 13 Sep 2025 - 22:40 - caller 08227861435 called for advice for his wife's leg that keeps cramping advised the caller to massage the area and keep it warm - Christopher Abrahams |
| 13 Sep 2025 - 21:13 - Lifeline activation for Mr Heitman #11082 - unable to make contact via device, made contact via cell - Accidental, all is fine - no response required - Brice Lancaster |
| 13 Sep 2025 - 09:56 - A2 in Service - Michelle Thompson |
| 13 Sep 2025 - 08:35 - A1 inservice - Joshua Snyman |
| 13 Sep 2025 - 07:24 - Lifeline activation for Elizabeth Jill Pycroft #11070. Accidental all is fine. Was unable to make contact via device, cellphone or to any of the emergency contacts. Next of kin then called back - Michelle Thompson |
| 12 Sep 2025 - 21:10 - Spoke to Kelly 7098889931, 21 Reivs Way, Glen Cairn - stung by a scorpion on the foot - Non member - Scorpion captured, large pincers and small tail - Sting just happened, but no symptoms so far, no pain to area, minimal swelling and redness - Advised our crew aren't really trained to treat the toxin itself but to manage symptoms until transport can occur - Provided Poison controls WC number 0861 555 777 for further advise regarding ID and treatment - Advised if anything changes to call back and we will dispatch immediately - Brice Lancaster |
| 12 Sep 2025 - 17:33 - Received a call from Talia @ 16.56 +447554648683 regarding her 2 year old who had bumped her head. It had bled a lot but had slowed down. I informed her that I do not have any vehicles available and asked if she was able to take her daughter privately to the GP or hospital as it would be a lot quicker than waiting for us. She asked where the closest hospital is and I said TMH. I advised her to call back if anything changes or if she is not able to take her themselves. - Michelle Thompson |
| 12 Sep 2025 - 17:30 - Received a call from Netcare for a primary call in Hout Bay. I told them we have no vehicles available. - Michelle Thompson |
| 12 Sep 2025 - 16:24 -
TOC 16.08 Sue Ross-Watt called back to say that her son has found his sister on the mountain above their home. She apparently has 20 pax tablets in her mouth and is threatening to take them. Her son is calming her down and will try take her home. I told her that we have been told to tell her to call SAPS to take her to the hospital as she does not want to go and told us no. She will therefore have to be forcefully taken by SAPS. Spoke to TT and she said that we must dispatch if the family have spoken to SAPS and they are on their way. Preferably A3 as they already have a relationship with the Pt - Michelle Thompson |
| 12 Sep 2025 - 15:43 - RV3 on scene 118685 - Joshua Snyman |
| 12 Sep 2025 - 15:43 - RV3 on scene 118685 - Joshua Snyman |
| 12 Sep 2025 - 15:43 - RV3 Mobile KM 118644 - Joshua Snyman |
| 11 Sep 2025 - 14:49 - we got an SOS form 0734578383 lindi made contact and asked the gentleman to remove us as an emergency contact as hes in Durban - Christopher Abrahams |
| 11 Sep 2025 - 14:22 - caller 0120515377 called but was wrong number caller looking for a friend - Christopher Abrahams |
| 11 Sep 2025 - 13:57 - Lee Ann put a mess out on the w/app grout - I contacted her she is with someone who is an alcoholic and has stopped drinking for 2 days. He has been vomiting since then, wanting to know what she can do. I explained to her the current risk of dehydration and also that he is withdrawing; OTC meds won't help as he is throwing up all the time. The best is a GP or EC. Advised that if he is 15/15, we are not able to force him, as she said he does not want to go. Advised that we can send a vehicle out to assess. She will speak to him and will call back if needed. - Lindi Bredenhann |
| 11 Sep 2025 - 11:47 - Lifeline activation for Mr Mitchell #498. Accidental all is fine - Joshua Snyman |
| 11 Sep 2025 - 11:40 - Lifeline activation for Ms Bernhardt #11420. Accidental all is fine - Joshua Snyman |
| 11 Sep 2025 - 09:42 - RV2 inservice - Joshua Snyman |
| 11 Sep 2025 - 09:05 - Lifeline activation for Mr Cammidge #10309. Accidental all is fine - Joshua Snyman |
| 11 Sep 2025 - 08:31 - A2 inservice - Joshua Snyman |
| 10 Sep 2025 - 15:38 - @15:20 (0745428449) called saying his wife has a BP of 200/123 and a UTI wanting to know what can he do. Advised that a vehicle can be sent but choice for private transport to CMC after private billing was spoken about - Jarod Echardt |
| 10 Sep 2025 - 10:15 - Update - Brice followed up and the ambulance service was on scene, but the patient was unfortunately deceased. I did inform Taryn about the call, just incase there are any queries as the family was not in our service area at the time of the call. Received a lifeline alert for Beryl King, # 6351 and Jal Stead, #8197 - Both for the same patient - Families are currently on holiday in Hermanus - Made contact via device initially but call quality dropped whilst talking - Eventually got in touch on 0825534492, pt SOB, cold and shivering, they are worried by possible CVA - the have contacted Hermanus Ambulance services who are dispatching ambi - last update @ 0813 - Brice Lancaster - Lindi Bredenhann |
| 10 Sep 2025 - 09:09 - tested life line al seems to be working membership no, 10488 made contact via devise. - Christopher Abrahams |
| 10 Sep 2025 - 09:04 - Lifeline alert for Bradshaw #3953 - made contact via device - Mrs Bradshaw says the device has been charging all night but is still showing low batt - Advised I'll transfer her to Jaime for assistance - Brice Lancaster |
| 10 Sep 2025 - 08:56 - Remade contact Via 0825534492, Andy Steads Cell and spoke to Rowena - Mr stead has passed -Hermanus Ambulance Services are OS completing necessary - Rowena understandably upset and requested I do not call back - Unsure if upset at CMR specifically or is grieving - Brice Lancaster |
| 10 Sep 2025 - 08:40 - Received a lifeline alert for Beryl King, # 6351 and Jal Stead, #8197 - Both for the same patient - Families are currently on holiday in Hermanus - Made contact via device initially but call quality dropped whilst talking - Eventually got in touch on 0825534492, pt SOB, cold and shivering, they are worried by possible CVA - the have contacted Hermanus Ambulance services who are dispatching ambi - last update @ 0813 - Brice Lancaster |
| 09 Sep 2025 - 12:50 - A1 back in service & mobile to road worthy @12:49 - Zoe Muller |
| 09 Sep 2025 - 11:54 - Received call from 0726231242 regarding her husband who has a stiff/bad neck and a little wobbly walk who wanted some advise, Jarod then advised that we are happy to come out and assess and also advise that there would be a private bill, the caller then said she cant do the private bill. Jarod made it know that if anything should change/get worse regarding his health they should call back. - Zoe Muller |
| 08 Sep 2025 - 22:54 - Received a call from Jaq (0663491816) regarding a homeless guy that is wheel chair bound that collapsed by Kommetjie primary school patient is sleeping but breathing and is still on the floor patient wants to spend the night sleeping there-ADT on scene as well -Jaq has gotten SAPS out for assistance but there was nothing they could do and told him to call an ambulance service I advised Jaq about private billing or i could log with Metro he said that would be great call logged with metro REF#3054 - Zheograthia Sauls |
| 07 Sep 2025 - 12:37 - Received call from Mary Rose 0789344070 saying she just found out her 18month old was bitten by a dog on friday, she has had 3 of the 4 shots that have anti tetanus in already, told her i would call her back and wanted to consult with ALS, spoke to max who said it should be fine, if she starts running a temp then she can take her to gp - Ronald Windell |
| 07 Sep 2025 - 11:48 - Received a call from Sister Williams (0847926889) @ Living hope inquiring about a quote for one of their patients who has a follow up appointment @ Groote schuur orthopedics for her C2 fracture she got in June 2025- spoke to B regarding quote and she gave BLS 60 mins R4260 (IFT rates) R2520 (Discharge rates) and asked to confirm with T.T about the quote or if she would like us to go lower -spoke to T.T who said I should ask B if there is not perhaps a lower quote- spoke to B who advised the lower quotes would be R1375 and R810- spoke to T.T who advised we could quote them R1375- called Sister Williams back (072 680 7148) and gave her the quote she asked me to wait a minute while she spoke to the patient she advised the patient of the price and the patient said she could not afford it - Zheograthia Sauls |
| 06 Sep 2025 - 23:21 - Received a call from 0718733885 for her son who ?dislocated his knuckles and asked if she can bring him to the office. Advised it would be best to take him to the ER if they are already mobile. Caller said they will do that - Joshua Snyman |
| 06 Sep 2025 - 21:40 - Received a call from 0822137286, lady is at Fisherman pub, Kommetjie - AM has fallen and lacerated his chin, needs stitches, currently awake breathing and talking - Advised we can send an ambi to transport to hosp as we dont do stitches os - Asked if pt is a CMR member, non member - Fishermans Pub is not a CMR member - advised of private billing - whilst discussing brother of pt said he will go privately to hospital - Brice Lancaster |
| 06 Sep 2025 - 20:15 - Lazenne Rath called regarding a staff member of hers, AF 42yo Ca pt, currently dehydrated, white lips, unable to get out of bed - She is requesting if we could assist in getting her to hospital as their vehicle is at the mechanics - Pt is a staff member of Sinethemba Special Care, # 5811, members with addon staff and customers - Pt is currently at residence in the wetlands - Lezanne was advised that we would need manager auth to enter the wetlands and SAPS would need to go in with crew - Cannot guarantee it would be covered by membership - Spoke to Lindi and she consulted with Taryn - We can transport under the membership if they are able to get her out of the wetlands - Lazenne called back, she has arranged for a driver to pick up the pt and transport to FBH - Advised to call us should they require any assistance - Brice Lancaster |
| 06 Sep 2025 - 20:06 - received a video call from Brian Kruger, 082 966 2192 - dropped immediately - made contact with Membership 5892 - accidental dial - Brice Lancaster |
| 06 Sep 2025 - 17:10 - Received a call from Mr Brookman from Metro inquiring if we received a call @26 Pegasus way in ocean view for a CVA - I advised we have not he asked if are able to assist and gave necessary details I advised I would have to make contact on scene first and speak to them regarding private billing and get a bit more information on what is happening on scene -I asked how long call is pending on their side he advised for 2 hours as each time he tried getting a vehicle out to the call there was a gunshot call in retreat and MVAs -on scene contact Charlene 0748228213 tried making contact with Charlene for about 7 times but could not get through to the number and it would not even ring-Mr Brookman called back and I advised I am unable to get through to Charlene he advised he tried as well and could not get through to her and would try and get a vehicle out to them as soon as one is back in the area -REF #1146 - Zheograthia Sauls |
| 06 Sep 2025 - 12:34 - Received a call from Neville 0824542404 #10761 regarding an adult male with a deep cut on his leg just above his knee needing stitches he has called the GP but they are closed and advised him to call us for any emergencies -I advised we can send a vehicle out to do an assessment but he said its not needed he would just like to know where to take him I advised him to take him to the nearest hospital he advised that he does not want to take him to FBH as he would sit there whole day-patient is not on a medical aid -he wanted to know which GPs are open I advised he could try long beach medical if they are closed he would then need to take the patient to a hospital - Zheograthia Sauls |
| 06 Sep 2025 - 07:28 - RV4 mobile to surf event 090476 - Ronald Windell |
| 05 Sep 2025 - 21:46 - Gillian Berrey called as she received an sms regarding a lifeline alert - no alert was received in control - Tested the device with Gillian on the line - Advised hold button for 4 sec and when the device speaks, sos being sent, to not touch any other buttons as it may cancel the alert - Lifeline alert received in control whilst testing, device appears to be working correctly - #314 - Brice Lancaster |
| 05 Sep 2025 - 19:22 - caller newton +26377233303 called asking about a transfer from cape town internarial air port to Medi clinic gave caller Biancas email and office number - Christopher Abrahams |
| 05 Sep 2025 - 18:26 - Lifeline activation for Chris Moerdyk #3720. Accidental all is fin - Michelle Thompson |
| 05 Sep 2025 - 17:47 - 17.33 Received a call from Dylan - ER24 for an AF having a seizure @ 787 Hashe Road, Masiphumelele. O/S 0877404336 Patience on Polmed MA. Unable to make contact with the o/s contact so called ER24 back and told them that we cannot dispatch without making contact. I advised him that if they can get us an alternate number they are welcome to call us back and I will dispatch if I have an available vehicle. Contacted LB and she confirmed this. - Michelle Thompson |
| 05 Sep 2025 - 15:46 - Received a call from Sgt Jantjies from FH SAPS 0825222053. One of his colleagues was on the taxi coming to FH and a fellow passenger became SOB. O/S 0737864925 Const Nzule. I called the o/s contact but she has now left the scene. After consulting LB she said I must hand the call over to Metro as we do not even know where the Pt now is. If we get another call then we can dispatch. I called SAPS back and told them to contact Metro. - Michelle Thompson |
| 05 Sep 2025 - 15:22 - Lifeline activation for Lodewyk Vosloo #10288. Accidental all is fine - Michelle Thompson |
| 05 Sep 2025 - 12:06 - Crew report that A4s base radio is faulty. Will contact DZ - Michelle Thompson |
| 05 Sep 2025 - 09:16 - A2 in service - Michelle Thompson |
| 04 Sep 2025 - 23:47 - Lifeline activation for Mrs Beryl - #6351- made contact via cell- accidental alarm - Brice Lancaster |
| 04 Sep 2025 - 18:42 - Lifeline activation for Mr Suter - #3541- made contact via device - accidental alarm - Joshua Snyman |
| 04 Sep 2025 - 18:28 - Lifeline activation for Ms Ward - #11418 - made contact via device - accidental alarm - Joshua Snyman |
| 04 Sep 2025 - 11:27 - Received a call from Lezanne from Sinethemba Special Care #5811. One of the pupils got hold of a teacher's brufen tablets. They are not sure if she consumed any or if so how many. She is not showing any signs or symptoms. They tried to make her vomit. I advised that we do not deal with medication so the best would be for the pupil to be taken to a Dr. She is going to speak to the parents and will call us if they need us to come out. - Michelle Thompson |
| 04 Sep 2025 - 08:24 - Received a call from for AM who is SOB-0748870826 has had a CVA in the past and wants to know if they join if it will be covered on the membership said I can not guarantee it. She said she wants the ambi to get him to FBH and not wait inline, advised there is triage and they will still wait. She said that then there is no point then. - Joshua Snyman |
| 04 Sep 2025 - 08:06 - Rv1 in service - Michelle Thompson |
| 03 Sep 2025 - 16:35 - caller called not waning private billing logged call with metro REF no 2165 caller said pt was playing soccer in the road boy fell hit his head was unconscious but was awake and alert when caller called, called Sandy 0693297144 who will be in touch with metro emt - Christopher Abrahams |
| 03 Sep 2025 - 13:38 - crew member waled into washing line and needs stiches RV3 will take him to fish hoek medi cross for stiches - Christopher Abrahams |
| 03 Sep 2025 - 13:28 - Service Request Reference Number
9120739129
Category Level 1
Water and Sanitation
Category Level 2
Water
Category Level 3
No Water Supply – Single Property Affected
Address
106 KOMMETJIE MAIN FISH HOEK
Description
No water supply for most of the morning already. Additional Address Information - Brice Lancaster |
| 03 Sep 2025 - 11:34 - No water at CMR Base, 106 Kommetjie - logged with COCT - #9120737598 - switched to Jojo in the meanwhile
- Brice Lancaster |
| 03 Sep 2025 - 08:44 - RV2 - in service 5/5 - Brice Lancaster |
| 03 Sep 2025 - 08:43 - A5 heading to schools program 128745 - Brice Lancaster |
| 03 Sep 2025 - 08:40 - A3 - in service - Brice Lancaster |
| 03 Sep 2025 - 08:33 - A2 - in service - Doing deep clean - Brice Lancaster |
| 02 Sep 2025 - 21:42 - @21:21 Mrs. Harding called for 23 yr old daughter was busy Formaldehyde today at Tygerberg hospital has she is a medical student - She did get some on her hand did wash her hand but might still had some on her hands but might of had a small under her nails and has stomach cramps - Advised that I will speak to a manager as Im unformalized with the side effects of Formaldehyde - Spoke to Lindi gave all info and Lindi spoke to Monique - Monique advised that its not to serious and can be monitored at home and might have headaches, dizziness, and nausea - If symptoms are still happing that they will need to go to a GP. Called Mrs. Harding back advised all info that Lindi and Monique advised - Membership (2814) - Jarod Echardt |
| 02 Sep 2025 - 16:25 - Received multiple whatsapp messages (Audio) and calls for an AM collapse ? Spinal Injury - Made contact with Mike 0833111169, who explained he is not OS but provided initial report via Traffic group - called Travis, 0733900802 who is OS with pt - Confirmed pt is Bradly Mitchell, known malingerer - Advised Travis of issue at hand, logged with Metro #1998 - Brice Lancaster |
| 02 Sep 2025 - 14:37 - RV4 mobile to event on 90460 - Rugby FHPS - 1500 to 1730 - Brice Lancaster |
| 02 Sep 2025 - 13:26 - Lifeline activation for John Robertson Scott - #1294 - made contact via device - accidental alarm - Brice Lancaster |
| 02 Sep 2025 - 11:14 - Received a call from Gerald Els, 0845562583 - he is requesting transport of an AM seizures, not known epileptic to TMH for assessment, GEMS - Advised we are currently running only 2 ambi with adhoc crew - It may be some time until and ambi frees up - He said he will be using the military ambi to transport - Brice Lancaster |
| 02 Sep 2025 - 08:33 - A4 booking in service 08:31 - Christopher Abrahams |
| 02 Sep 2025 - 02:18 - Received call from 0781217228 saying pt has a blocked catheter, i said we can come out but will need to take pt to hosp as we cannot unblock a catheter, caller said she will speak to family and call back - Ronald Windell |
| 01 Sep 2025 - 20:17 - Received call from FF King at FH Fire saying they are going to a stabbing on main rd fish hoek, i called metro and it has been logged metro ref 2670, called fire back, they cannot find a pt - Ronald Windell |
| 01 Sep 2025 - 17:29 - Received a call from Angus at Rocklands Centre in Murdock Valley who was requesting assistance for a boy with a laceration to the right knee and might require stitches. i then advised caller of delay as i have no vehicles available as of yet but will send one as soon as possible. Caller then asked if its possible for Pt. to come to our base. i then advised that we are unable to assist at bas e as we have all our medical personnel's on calls and we do not do stitches. I then advised him of private and public medical facility options so that the boy can get the wound stitched. Caller agreed and will transport pt. privately - Zoe Muller |
| 01 Sep 2025 - 17:08 - @17:00 A3 reports that the main base radio antenna is broken and that they have spoke to DZ about it - Lindi is aware of it - Jarod Echardt |
| 01 Sep 2025 - 17:08 - A4 came across a minor MVA while mobile to Pollsmoor RDF - no injuries and no other services required as Traffic is o/s - Zoe Muller |
| 01 Sep 2025 - 11:26 - Lifeline activation for Mr. John Voysey - #523 - made contact via device - accidental alarm - Jarod Echardt |
| 31 Aug 2025 - 21:15 - Received call from viola 0614534191 saying her cousin is having a seizure at 25 puma rd, ocean view, i said we can send and we a private service and asked if she wanted a government ambulance she said government, before i could ask if it was 1st time seizure or if he epileptic or get more info the phone cut off, call logged with metro ref 2276 - Ronald Windell |
| 31 Aug 2025 - 15:48 - Received a call from 0825524527 enquiring if its possible for us to take his mom to the EC tomorrow as he doesn't want her to go now as it will be a long wait. He also advised that there is not anything wrong with his mom right now but she has a history @CMC (CVA etc.) he is unable to transport her as she might require a stretcher. i then advised that we are unable to book a transfer to the EC as we don't know about tomorrows ambulance availability, i advised caller to call back tomorrow when ever he is ready - Zoe Muller |
| 31 Aug 2025 - 12:53 - Lifeline activation for Mr. Kenneth Symmons - #11249- made contact via device - accidental alarm - Jarod Echardt |
| 31 Aug 2025 - 08:31 - Carle 0847497625 called for her mom @5 Fishermans Cove Kommetjie who has been urinating all night - Pt. has had a few UTI the past couple of months - She kept asking if we do urine test and is it kidney frailer advised that we dont do the testing and is difficult to say if its kidney failure. She advised that she will call back - Jarod Echardt |
| 31 Aug 2025 - 01:35 - A3 reports car on the medium on Kommetjie road by false bay turn off, no injuries just a flat tyre - Joshua Snyman |
| 30 Aug 2025 - 21:23 - A2 came across mva on lekker water and Kommetjie just assessing no injuries 2 vehicles-Continued P1 for RDF - Joshua Snyman |
| 30 Aug 2025 - 21:18 - Had a call from Mrs King #6351 regarding her lifeline that doesnt seem to be working. It is making a strange noise when she pushes it. She tested it while on the phone to me and no alert came through. She said she will have her phone next to her if she needs to call us tonight and will take it in to the office on Monday - Michelle Thompson |
| 30 Aug 2025 - 21:03 - Received a call from 0721521251 #10071. She is on BP meds, woke up quickly last night and ended up fainting and vomiting while unconscious. She thinks it could be due to her BP being too low. She takes her meds at night. I advised her that we are not trained in medication but from my personal experience I have been told to take BP meds in the morning. I also told her that I find my BP drops at night so it could be the case with her as well. She asked if she could take just half a tablet tonight. Lately her BP has been perfectly normal when she has tested it. I advised her that her experience last night could be caused by anything and was not necessarily due to her meds but that she might be coming down with a virus or something else. I told her that my advice would be to go the pharmacy tomorrow and speak to a Pharmacist who is trained in meds. - Michelle Thompson |
| 30 Aug 2025 - 09:45 - Call from 13. the point in Kommetjie, saying they have a 76 yr old male who is confused, want us to check his bp, he is sleeping now so they will call back when he is awake 0725928792 - Ronald Windell |
| 30 Aug 2025 - 08:47 - A2 in service - Ronald Windell |
| 29 Aug 2025 - 20:52 - A3 came across MVA outside Mac Donald's Sun Valley No injuries but req SAPS as there is an arguments-SAPS contacted. - Joshua Snyman |
| 29 Aug 2025 - 10:45 - A2 in service - Ronald Windell |
| 28 Aug 2025 - 21:52 - @21:47 Mrs. Van Pletsen called for her husband with a cramp to his left well getting info the cramp started to easy off and they said they will call back if things change - Membership 4642 - Jarod Echardt |
| 28 Aug 2025 - 21:48 - Received a Whatsapp message from T Moyo, 0629142476 - non member - says he is getting robbed and wants response - when asked for location he says he is in island location, betterlife and Watergate - unable to give exact location - advised to contact SAPS on 10111 as we are ambulance services and cannot assist - He struggled to understand and eventually said he was joking - Brice Lancaster |
| 28 Aug 2025 - 20:35 - David Behr called to report he just heard 10 to 20 gunshots go off - unsure if from Masi or OV - wanted to let us know he is avail should calls come in - DZ been informed - Brice Lancaster |
| 28 Aug 2025 - 18:06 - I knocked my knee on the Control Room door. Probably just bruised it a bit. - Michelle Thompson |
| 28 Aug 2025 - 14:31 - Received a call at FH beach Infront of the gally AM collapsed and is now cons complain of back pain and states he is a known spinal Pt asked if they could get the Pts name and they stated it is Bradly Mitchell. Advised them he is known to us and will log the call with metro.Metro REF:1725 - Joshua Snyman |
| 28 Aug 2025 - 09:15 - Ms. Hayward called for Her Bp-140/65 wandering if it is ok? Advised it is fine for her age but asked if she had any symptoms and she said no, I said she should see her local GP is she is worried but no symptoms. - Joshua Snyman |
| 28 Aug 2025 - 09:07 - RV1 inservice - Joshua Snyman |
| 28 Aug 2025 - 08:22 - A2 inservice - Joshua Snyman |
| 27 Aug 2025 - 10:18 - A4 inservice - Joshua Snyman |
| 26 Aug 2025 - 14:45 - Mrs Berrey called in for her husband - Pyretic, cold shakes - 45 Ranger road, #314, 20250826/11 - she tried the lifeline device but no alert came through to control - requested she test device whilst on the line - Alert came through- Advised if she presses the button again after it initiates SOS signal, it will cancel the alert - Brice Lancaster |
| 26 Aug 2025 - 13:05 - Lifeline activation for Constance Walker - #8736- made contact via device - accidental alarm - Brice Lancaster |
| 26 Aug 2025 - 11:59 - Michelle from Jefferson Road called regarding her daughter, who has sometimes Manic episodes. wanted advice on what to do. I advised accordingly that she is welcome to call us and explain when we would need to get SAPS involved. - Lindi Bredenhann |
| 26 Aug 2025 - 10:33 - Lifleine activation for John Voysey- 523- made contact - accidental - Brice Lancaster |
| 26 Aug 2025 - 09:03 - RV1 in service
RV3 in service - Christopher Abrahams |
| 26 Aug 2025 - 06:48 - Received the following WhatsApp message from 0653156819. I understand you are the welfare of annetjie Dunne do you know her boys planned to kill her she doesn't understand what's going on cause she doesn't know Zulu sure you saw on Facebook everyone think they cute go see how she truely live the want to kill her saying then they get the house if something happens to her we press Chargers on you aswell you know the history of violence but sit back and don't care that woman is very ill I've got her fone so dare me even of your social worker Lutendo speak the mom bad at court to her friends I know this woman very long time and telling you you're worker must go out and earn her salary for a change and stop criticizing of she does not have facts of anything happens to Annetjie I'm pressing charges against Lutendo and CMR they treated to kill her even kids sitting on WiFi close to her house knowing Zulu can witness but scared cause they are minors please act and do your work this is a emergency. I contacted LB who said I must phone the number and then transfer the call to her. When I called, Annetjie answered said that she apologies for contacting us but the person who had her phone thought we were the Welfare Dept - Michelle Thompson |
| 25 Aug 2025 - 21:10 - Lifleine activation for Mr Biggs- 10291 - made contact - accidental - Michelle Thompson |
| 25 Aug 2025 - 15:41 - Received a call from Gerald Seftel, 082 655 4260, #10096, 3 Middedorp, Majestic Village, Kalk Bay - call ended immediately after greeting - tried to call back, no answer - tried to call wife Sharon, 082 872 3918, no answer - called NOK on membership Nicky Ferguson, 0728904653 - She says they were away on a trip and returning via plane today - may have been a pocket dial - Mrs Ferguson checked their residence when she got home and Mr Seftel is safe and sound - no response required - Brice Lancaster |
| 25 Aug 2025 - 10:43 - Received a call from Angela Mouton, 26 Frigate Crescent, 9826 - Currently inactive member - 18yo Daughter - collapse, fainting spell - currently awake, breathing and talking - advised of private billing - Angela said she will monitor and book a GP apt - will call back if needed - Brice Lancaster |
| 25 Aug 2025 - 09:48 - Received a call from Gavin - AM collapse outside BUCO - after greeting he says pt has come around and seems fine, may have been a dizzy spell - will monitor and call back as needed - Brice Lancaster |
| 25 Aug 2025 - 09:46 - A3 - In service - Brice Lancaster |
| 25 Aug 2025 - 09:46 - A2 - in service - Brice Lancaster |
| 25 Aug 2025 - 09:15 - Denise Lumley, 083 415 9538, 6 Vancouver Crescent called regarding her husband - recent foot amputee and needs to go to CMC for appointment - requiring transport there and back again - members, no addon - bls transport - Advised of private billing - Pt opted out of transport - advised if transport but no medical personnel required there are companies to assist - provided chariot health contact number - Brice Lancaster |
| 25 Aug 2025 - 09:00 - A4 - in service - Brice Lancaster |
| 24 Aug 2025 - 12:39 - Lifleline activation for Gabrielle Perez - 7416- made contact via device - accidental alarm - Zheograthia Sauls |
| 24 Aug 2025 - 12:15 - DZ called requiring an ambulance if one is available as there is a masi boy in his street with a laceration, i advised that we are currently waiting for vehicles to free up as there are other calls awaiting an ambu. He then advised that he would speak to the lady - Zoe Muller |
| 24 Aug 2025 - 08:51 - Lifleline activation for Pamela Foulds - 7502- made contact via device - accidental alarm - Zheograthia Sauls |
| 24 Aug 2025 - 08:29 - A3 booking in service - 08:28 - Zoe Muller |
| 24 Aug 2025 - 08:22 - A4 booking in service - 08:21 - Zoe Muller |
| 23 Aug 2025 - 23:18 - Got a call from Ov saps for A Pva constable says pt is not hurt badly and metro does not have vehicles avail they said the call was logged but they could not provide a Reff number i logged the call with metro 1886 Nicole at metro confirmed its the first time someone is logging the call for the PVA i called saps back to let them know that the call has been logged and gave them the reff 1886 - Tyree Jacobs |
| 23 Aug 2025 - 17:22 - Received a call @16:12 from 0217809001 Duncan - his goat ran into his leg and has a minor laceration happened 1hr prior to call and bleeding has not stopped completely, i advised that i could have a vehicle come out to assess he then would be able to advise if stitches is need and if it is then we are more than happy to transport or he could go via public transport . He then asked about billing and i advised about private billing. he then mentioned he is not by the means to pay those funs. I then advised about hospitals nearby and he said he'll make his way there possibly or call back if anything - Zoe Muller |
| 23 Aug 2025 - 15:12 - A2 crew reports while off loading Pt at Tokai Melomed , stretcher fell with Patient on it , No injuries sustained to Pt and Pt mom was in attendance - Tyron Thomas |
| 23 Aug 2025 - 11:51 - Received call from 072 440 6536 , rang but caller out down and when attempting to call back , call went to voice mail twice . 11h50am - Tyron Thomas |
| 23 Aug 2025 - 08:54 - A3 booking in service - 08;19 - Zoe Muller |
| 23 Aug 2025 - 08:20 - A3 booking in service - 08;19 - Zoe Muller |
| 22 Aug 2025 - 23:08 - Received a call from 0608487501. She thinks her friend was drugged, barely breathing. I tried to get a bit more info and said I would send someone out. They passed the phone back and forth and then the mom came on the line and said she thinks she would rather just take her daughter straight to the hospital as she is already in her car.. She is apparently very unresponsive. I again offered to send a vehicle and then told her to call back if she needed more assistance. - Michelle Thompson |
| 22 Aug 2025 - 16:46 - Received a call from Constable Siniti from Fish Hoek SAPS who has an adult male(38) not feeling well- crying and pointing to his chest - points to left side of his chest- has been going on for 30 mins- advised them this is a metro call prisoners are not covered logged the call with metro on behalf of them #REF1939 - Zheograthia Sauls |
| 22 Aug 2025 - 13:34 - Received my lifeline activation from mem 4389, all in order - Ronald Windell |
| 22 Aug 2025 - 00:13 - Received a call from 0817841484 who said his gran is not fully responsive call dropped and when i called back they said they are going to take her privately to FBH - Joshua Snyman |
| 21 Aug 2025 - 20:48 - Lifleline activation for Norma Flicker - 10750 - made contact via device - accidental alarm - Michelle Thompson |
| 21 Aug 2025 - 20:26 - Received a call from 0824434711 in retreat with her husband who has severe stomach pain and vomiting advised of private bill and caller said they can not afford it I was advising about metro when caller put down - Joshua Snyman |
| 21 Aug 2025 - 13:07 - Received a missed call from 0636591298-called back and caller advised it was an accident - Zheograthia Sauls |
| 21 Aug 2025 - 11:42 - A2 crew has damaged the vehicle on Incident Number: 20250821/11 - Zheograthia Sauls |
| 20 Aug 2025 - 08:45 - A3 in service - Michelle Thompson |
| 20 Aug 2025 - 07:57 - Ms Budden called-0829530582 after she thinks she twisted her ankle last night and would like to know the best option. Advised either local GP or EC if she is willing to wait-:10076 - Joshua Snyman |
| 19 Aug 2025 - 22:50 - Received a call regarding an adult female, heart is racing and she is worried - 41yo, no previous cardiac events - Her son woke her up and she had a fright - non members, advised of private billing - pt opted for private transport to hosp - 16 recreation road, flats behind the surf shop - Brice Lancaster |
| 19 Aug 2025 - 20:31 - Christine called regarding her husband, AM 37yo with brain Tumor - has had a bad migraine all day, usually sees a doc who provides pain relief - members with addon, #10707, 26 Coot Drive - Advised I can send a response vehicle but any pain meds provided will need transport to hosp for monitoring - Christine understands but does not want hosp transportation - she will monitor his condition and call back if needed, they will see their Dr tom - Brice Lancaster |
| 19 Aug 2025 - 11:00 - Lifleline activation for Mr Futcher - 10529- made contact via device - accidental alarm - Joshua Snyman |
| 19 Aug 2025 - 08:35 - A4 in service - Michelle Thompson |
| 19 Aug 2025 - 07:53 - Received a call from Ronelle Porter. Her mom is not well and has been hallucinating all night. Mel was there 3 weeks ago and said her O2 levels were very low. Her mom is seen at GSH but does not want to go to hospital. Her GP is Dr Jemmett. I advised that it sounds like she needs treatment and that it would probably better to get her seen by a GP as we can assess her but cant treat her. She will contact the GP and get back to us. I assured her that we are willing to help and that I dont mind sending someone out. - Michelle Thompson |
| 18 Aug 2025 - 21:49 - @21:32 Mrs. O'Mahoney called for her 10 month old baby who at a wrap and now her face is swollen advised them of private bill as the membership is active since 2024 (membership 11238). Mr. and Mrs. O'Mahoney went on about the private bill asking is it R3250 just to come out but I advised the cost depends on the treatment done on scene. I asked Mr. O'Mahoney does he have private transport and he said yes advised that they can go to FBH or want a private hospital TMH or CMC then Mr. O'Mahoney said they will call back but might go to FBH. - Jarod Echardt |
| 18 Aug 2025 - 10:51 - Lifleline activation for Merle Joseph - 6484- made contact via device - testing - Brice Lancaster |
| 18 Aug 2025 - 10:10 - Janet Gillet, 10022, Apt21 Evergreen Noordhoek - Going to the UK for a trip - Lifeline on charge @ home - 19/08/2025 - 23/09/2025 - Brice Lancaster |
| 18 Aug 2025 - 09:44 - received a call from 0217825331 - She is in the Eastern Cape and wants to know the number for a hospice in FH - provided St Lukes contact numbers - Brice Lancaster |
| 18 Aug 2025 - 09:03 - A2 booking in service - Christopher Abrahams |
| 17 Aug 2025 - 12:39 - Lifleline activation for David Lawson - 10312 - made contact via device - accidental alarm - Brice Lancaster |
| 17 Aug 2025 - 10:50 - Lifleline activation for Joanne & Kenneth Burns - 10330- made contact - accidental - Brice Lancaster |
| 17 Aug 2025 - 09:52 - A3 - no requirement for CMR - FIRE OS - Law enforcement OS - Returning to base - Brice Lancaster |
| 17 Aug 2025 - 09:39 - A3 mays have come across a pt in main road lakeside - ? possible seizures - stopping to investigate - Brice Lancaster |
| 17 Aug 2025 - 08:27 - A4 A3 - in service - 5/5 - Brice Lancaster |
| 17 Aug 2025 - 08:18 - RV2 - in service - 5/5 - Brice Lancaster |
| 16 Aug 2025 - 21:30 - T.T has given auth for a main line of O2 to stay at 21 Galleon Crescent ,Sun Valley
Incident Number: 20250816/20 - Zheograthia Sauls |
| 16 Aug 2025 - 10:35 - A4 - booking in service @08:27 - Zoe Muller |
| 16 Aug 2025 - 08:27 - A4 - booking in service @08:27 - Zoe Muller |
| 16 Aug 2025 - 08:08 - Lifleine activation for Eddie Tappan - 11022 - made contact - accidental - Jarod Echardt |
| 16 Aug 2025 - 00:36 - Carrie called requesting a declaration in Diep River - wanted to know cost and time to arrival - advised declaration are a special service we provide free of cost - Advised Deep river is somewhat out of our service area - They said they have contacted Metro and they will be sending a vehicle - Brice Lancaster |
| 15 Aug 2025 - 11:02 - Lifleine activation for Alan Mitchell - 498 - made contact - accidental - Jarod Echardt |
| 15 Aug 2025 - 09:15 - A2 - booking in service @09:15 - Zoe Muller |
| 15 Aug 2025 - 09:13 - Lifleine activation for John Fowkes- 11059 - made contact - accidental - Jarod Echardt |
| 15 Aug 2025 - 06:44 - Lifleine activation for Stanley Allen- 10709 - made contact - accidental - Brice Lancaster |
| 15 Aug 2025 - 01:20 - Lifleine activation for Mr Biggs- 10291 - made contact - accidental - Michelle Thompson |
| 14 Aug 2025 - 22:24 - A vehicle crashed into the island just outside CMR Base- 1 adult male, driver - no injuries OS - SAPS OS - Towing OS - Brice Lancaster |
| 14 Aug 2025 - 18:37 - A3 came across fender bender outside ocean view saps no injuries traffic O/S - Joshua Snyman |
| 14 Aug 2025 - 12:27 - Received a call from Richelieu Afonso wanting transportation to the ICU ward @CMC, they are members #4767 and on Discovery medical aid. i have advised that they need to get auth from Discovery in order for us to do the transfer. Caller understood and will contact their medical aid, i also advised that Discovery will most likely to hand the call over to us or use their own service provider and caller understood - Zoe Muller |
| 14 Aug 2025 - 08:49 - A4 - in service - Brice Lancaster |
| 14 Aug 2025 - 08:38 - RV1 - booking in service - Brice Lancaster |
| 14 Aug 2025 - 06:23 - Kerryn #7622 called. Her son took his Allergex and his sister Cetirizine tablet by mistake. She wondered if there is anything in particular she needs to watch out for. She said she has googled the tablet and it doesnt seem to be very dangerous. I told her that we do not deal with medications but that she should watch him closely for any unusual symptoms and call us back if needed. I also suggested she call her GP when they open and ask him. I told her to give him lots of water to flush out the meds and she said she has also given him a big breakfast to absorb the meds. She said he is fine at the moment but I told her to call back if anything changes. - Michelle Thompson |
| 13 Aug 2025 - 16:26 - On call 20250813/2 Lance hurt both of shoulder - Lifted the Pt. off the bed and something pulled - Taryn/Lindi made of the injury - Jarod Echardt |
| 13 Aug 2025 - 16:03 - Lifleine activation for Mrs. Hilary Jacobs - 4648 - made contact - accidental - Jarod Echardt |
| 13 Aug 2025 - 11:26 - Lifleine activation for Mrs. Wendy Mitton - 10778 - made contact - accidental - Jarod Echardt |
| 12 Aug 2025 - 22:52 - Lifleine activation for Mr Anderson- 6843 - made contact - Complaining of his room being cold again - Joshua Snyman |
| 12 Aug 2025 - 22:45 - Received a call from an unknown number, call dropped and then unable to call back as it says number does not exist. - Joshua Snyman |
| 12 Aug 2025 - 22:44 - Lifleine activation for Mr Anderson- 6843 - made contact - Complaining of his room being cold and if we can do anything. - Joshua Snyman |
| 12 Aug 2025 - 21:50 - Lifleine activation for Mr Biggs- 10291 - made contact - accidental - Joshua Snyman |
| 12 Aug 2025 - 20:15 - Lifleine activation for Mr Anderson- 6843 - made contact - accidental - Joshua Snyman |
| 12 Aug 2025 - 18:16 - Received a call from Taylor Power, 0832668119, regarding her husband Dennis Higgs - he is feeling dizzy - whilst on the call he started feeling better and said no response required - advised 16 Corfu is covered for response but as they are not on the dependents list there may be a bill should transport be required - they will monitor and call back as needed - Brice Lancaster |
| 12 Aug 2025 - 17:31 - Received a call from Shireen 06623555800. She has just picked her son up from school and he has sprained his ankle. She asked for some advice. I explained the RICE method and said that if she has any anti-inflammatories that she usually give him then she can give him that and pain meds. I advised her to keep an eye on the foot in case the strapping was too tight. If the pain or immobility increases then I advised her to call back. - Michelle Thompson |
| 12 Aug 2025 - 16:55 - Received a call from 0828526271. Her dogs were fighting and her son got in the way. His toe is nearly off. I advised that i will do my best but we are very busy. She then asked if she should just take him to the hospital. I advised that this would probably be quicker if she can do that. Number does not come up on database so membership status unknown. She is in Welcome Glen. - Michelle Thompson |
| 12 Aug 2025 - 15:24 - David hit his left shoulder on the shelf in the Control Room. Skin is scraped off - Michelle Thompson |
| 12 Aug 2025 - 13:38 - TOC 13.28 Received a call from Michael 0796757111 Vehicle roll over on Ou Kaapse Weg near Silvermine. Pt has self-extricated and is walking around. I advised him to speak to the Pt and find if they are injured and need our assistance and then call us back. Logged with Fire @ 13.36 - Michelle Thompson |
| 12 Aug 2025 - 09:18 - Whilst on the call with Fire - DZ reports he thinks it is a cooking fire but under control - no Fire response required for now - Reported that access may be difficult due to location - may need to enter via Chapmans Estate - Brice Lancaster |
| 12 Aug 2025 - 09:13 - RV5 - shack alight in bush behind SV school - Contacting Fire - Brice Lancaster |
| 12 Aug 2025 - 09:12 - RV5 - Heavy Smoke reported over Sunvalley - unsure if house or vegetation alight - investigating now - Brice Lancaster |
| 12 Aug 2025 - 08:35 - Rv2 reports that when he started the vehicle the mirror popped back out and is now fine. DZ informed - Michelle Thompson |
| 12 Aug 2025 - 08:23 - A3 in service - Brice Lancaster |
| 12 Aug 2025 - 08:22 - A2 A4 - booking in service - Brice Lancaster |
| 12 Aug 2025 - 08:21 - Rv2 reports drivers side mirror is damaged. Reported to DZ - Michelle Thompson |
| 11 Aug 2025 - 21:41 - Received a call from Sheila - 0832663507. She asked if we can give her a call tomorrow morning to make sure she is well as she has been feeling faint during the day and is not sure weather she will make it through the night. Asked if she would like an assessment done and she said she is feeling ok and comfortable in bed. I advised I would speak to manager. Spoke to Lindi and she advised I ask if she can get a friend to call her or if she would like an assessment. Called back and she said she will get her friend to call her and she will call us if she is feeling unwell. Offered a vehicle again and she said it is ok. Membership:5922 - Joshua Snyman |
| 11 Aug 2025 - 20:41 - Received a call from OV SAPS for a declaration of an infant that had been left in the bushes. Metro ref:2658 called metro Ambi 33 is mob- called SAPS back and informed them. - Joshua Snyman |
| 11 Aug 2025 - 17:00 - Received a call from David Parker #5699. His sons girlfriend fell in the driveway and has hurt her elbow. He asked if we can come and take her to FBH. I said it was not a problem but that the transport would not be covered by his membership as she isnt a dependent and there would be private billing. I also explained that she would not be seen any quicker if she went in by ambulance. He asked if we can come and give her something for pain and I explained that unfortunately we cant. I did offer to send a Rv to assess her but he said he will take her. - Michelle Thompson |
| 11 Aug 2025 - 16:43 - RV3 calling free from MVA - traffic by passed scene - towing OS, moved vehicle from roadway - no further obstruction - Brice Lancaster |
| 11 Aug 2025 - 16:17 - RV3 reports he will remain os until towing or traffic arrive - 1 vehicle is jutting into the road causing an obstruction - Brice Lancaster |
| 11 Aug 2025 - 16:15 - RV3 - no injuries reported - traffic congestion - Traffic and towing required - Michelle called Traffic and towing, Shane, for assistance - Brice Lancaster |
| 11 Aug 2025 - 16:09 - RV3 - David - reports minor MVA, fender bender - Stopping to investigate - Brice Lancaster |
| 11 Aug 2025 - 15:15 - Lifeline alert - Alan Mitchell, L5 Peers Village, 498 - unable to make contact via Device, made contact via cell - accidental alert - no response required - Brice Lancaster |
| 11 Aug 2025 - 13:03 - Received a call from 0627255270 7 Swallow Rd, OV regarding a Pt who has had gastro for 2 years - been in and out of hospital. Pain has got so bad she cant even walk. Non members. Private billing not accepted. They said not to worry, will make another plan. - Michelle Thompson |
| 11 Aug 2025 - 11:56 - Lifeline Alert - Trevor Morton - Cottage A2, Peers Village - 10308 - Accidental Alert - no response required - Brice Lancaster |
| 10 Aug 2025 - 19:59 - Lifleine activation for Mr Anderson - 6843 - made contact - testing - Jarod Echardt |
| 10 Aug 2025 - 10:47 - Received a call from an officer at ocean view SAPS 0837342170 was on scene with adult male laying in Pokela street who had ?seizure pt is very weak and a known epileptic but awake breathing but does not respond to when spoken to, the officer then advised one of his friends opted to take him to the hospital with his private vehicle I advised if pt does have another seizure to give us a call back and we will send a vehicle - Zheograthia Sauls |
| 10 Aug 2025 - 03:28 - Lifleine activation for Mr Biggs- 10291 - made contact - accidental - Jarod Echardt |
| 09 Aug 2025 - 18:44 - Accidental dial from 0825597961 - Joshua Snyman |
| 09 Aug 2025 - 16:47 - Received a call from 0726244480 has a injury to her leg which is leaking brown and yellow fluid. She wants to have an ambi take her to take her through to hospital as she does not want to sit at hospital, advised that she will wait the same time weather she takes an ambi or private. Offered to still send but did not accept private bill. - Joshua Snyman |
| 07 Aug 2025 - 18:51 - Received a call from Andries Van Zyls daughter regarding a transfer home tomorrow from 2Mil to FH. He had a hip replacement. He does not have add on so I advised that there would be a bill of probably between R1500 and R2000. She said that they would see if they could manage as he has a walker and it is no a far distance without any steps. I told her that she is welcome to call us if she does need assistance. - Michelle Thompson |
| 07 Aug 2025 - 18:13 - Muneer reports that A4 has a harsh start up. It over revs when starting but is driving and idling fine. Has been reported to DZ - Michelle Thompson |
| 07 Aug 2025 - 18:12 - Green recycling bin has one wheel that has been broken today while outside - Michelle Thompson |
| 07 Aug 2025 - 16:33 - Lifleine activation for Mr Palk- 8675- made contact - accidental - Jarod Echardt |
| 07 Aug 2025 - 13:31 - Received a call from someone needing assistance but they are based in Eastern Cape. Caller said shell find another service provider close by. - Zoe Muller |
| 07 Aug 2025 - 13:27 - @13:13 Empire Cafe called for a 88 yr old male who might be having a TIA or CVA has he is not talking and has some facial dropping - advised that caller that their will be private billing and to the Pt. friend and that they are not willing to accepted the bill and the call will be logged with metro - Called Metro called and canceled as the Pt. started to feel better - Metro REF# 1513 - Jarod Echardt |
| 07 Aug 2025 - 12:31 - @11:57Claudia called from Eduexcellence School for a student that ate a mushroom that he found growing outside - Advised the caller that if the student starts to vomit with diarrhea or hallucination can call back - Jarod Echardt |
| 07 Aug 2025 - 08:45 - Adding to entry made 07 Aug 2025 - 08:34 - David has injured his left elbow and and shoulder - Jarod Echardt |
| 07 Aug 2025 - 08:34 - D.Behr tripped and fell injured his left knee - Taryn and Lindi made aware - Jarod Echardt |
| 07 Aug 2025 - 02:03 - Received a call from Yolanda 0602588051 needing an ambulance in Parklands. I advised that we in FH. She asked if I could give her the number for one. I asked if she wanted a private ambulance and she said the lady does not have MA so i gave her the number for Metro - Michelle Thompson |
| 07 Aug 2025 - 01:17 - Received a call from Adult Female 20yo, saying she is going into labor - Advised we are happy to assist - She says she is in Phumela - advised we are located in Fish Hoek and recommended she contact a nearer service - provided Metro contact details - Brice Lancaster |
| 06 Aug 2025 - 17:52 - Received a call from 0832993761 whose 5 YO daughter has stomach pain since this am he has been to the doctor with her but she is not better yet. Advised we can send a vehicle but he wants to know if he can take her to the ER. Advised if he is comfortable he can take her through but we are happy to send a vehicle. - Joshua Snyman |
| 06 Aug 2025 - 10:15 - Lifleine activation for Mr Penso- 10492- made contact - accidental - Joshua Snyman |
| 06 Aug 2025 - 09:58 - Lifleine activation for Mr Matthews- 10188- made contact - accidental - Joshua Snyman |
| 06 Aug 2025 - 09:35 - Member 11487 Mrs Burge - called for membership details and how to get a panic button - handed over to Jamie - Greg Craig |
| 06 Aug 2025 - 09:31 - Katherine called for a transfer Melomed to VPH for Stuart Whittaker to go to cardiologist - Unable to get hold of Katherine - number not available - msg taken by Reception - Greg Craig |
| 06 Aug 2025 - 07:34 - Lifleine activation for Ms Walker- 8736- made contact - accidental - Joshua Snyman |
| 06 Aug 2025 - 07:11 - Received a call from 0750470540 who came through very soft when i asked what's wrong she said she has a heart problem and the call dropped. Called back to try get more info but call dropped agaain. Attempted to call back multiple times but no answer. No info on members data - Joshua Snyman |
| 06 Aug 2025 - 07:02 - Lifleine activation for Mr Biggs - 10291- made contact - accidental - Joshua Snyman |
| 06 Aug 2025 - 01:16 - Received a lifeline activation from Michael Anderson, 6843, 8 Egret Circle, Imhoff's Gift, 82yo - made contact with the device but struggled to communicate with him - made contact via cell - he says he wants someone to come and connect (?) him in case of emergency - he is lying in bed and seemed to be worried about getting in touch with us - asked after his wife, Martina, and she is currently in Germany. He seemed somewhat confused but I advised him that he can get in touch for any medical emergencies either via lifeline or cell and we will assist but I cannot dispatch crew to assist with connecting to CMR (?) - He said there is no medical emergency and will contact us should anything change - Brice Lancaster |
| 05 Aug 2025 - 20:26 - Received a lifeline alert for Peter Fougstedt, 5793 - made contact via device but he was very muffled and struggled to communicate - made contact via cell and he said he had a fall on the way to the toilet - he is up, no bleeding, no pain - Peter says no response needed - advised to call or alert if anything changes - Brice Lancaster |
| 05 Aug 2025 - 18:21 - Lifleine activation for John Berrey - 314- made contact - accidental - Brice Lancaster |
| 05 Aug 2025 - 18:18 - Lifleine activation for Pamela Lightfoot - 9292 - made contact - accidental - Brice Lancaster |
| 05 Aug 2025 - 17:23 - Netcare called for primary call in Noordhoek I advised currently no vehicles available I tried to establish what was wrong with the pt but the disp did not want to give me anymore info - Lindi Bredenhann |
| 05 Aug 2025 - 16:55 - Received a call from Felicia, her mother is a Ca Pt in 67 Alpha Way - general malaise and body pain - non member, no medical aid - wanted to know cost of transport - quoted 3250 to 6500 - Caller said they will wait for metro - advised if condition deteriorates to call back - Brice Lancaster |
| 05 Aug 2025 - 16:49 - Jacqueline Gamble, 45 Ranger road, FH - her landlords, Gillian and John Berrey were having a disagreement and she left saying she is done - The husband requires care and has been left alone all day - she now cannot hear any movement and is worked - she has access to the main house but doesn't want to check due to previous stroke and stress - advised we do not have any vehicles available as all are on primary calls - Recommended that saps do the wellness check - she understands - contacted SAPS and Cnst Qcoqco said she will send a vehicle - Brice Lancaster |
| 05 Aug 2025 - 16:44 - Missed call 083 230 5348 - no emergency was looking for Lameez - Lindi Bredenhann |
| 05 Aug 2025 - 16:44 - Silvermine Village wanted to know about transportation for Mrs Lawson Member no add on - pt is needing to go directly to a ward pre arrange admission - I advised about medical aid auth due to pt going into a ward or the other option is privt billing but if she is on med aid to try them first. Sist Jane understood and will make contact with the son - Currently ?dehydrated and had a previous hip # - Lindi Bredenhann |
| 05 Aug 2025 - 13:56 - RV2 - in service - Lindi Bredenhann |
| 05 Aug 2025 - 13:53 - John Robertson Scott, 132 Ranger Rd, Fish Hoek, Cape Town, 7974, South Africa - accidental dial no emergency - Brice Lancaster |
| 05 Aug 2025 - 11:30 - Greg C spoke to TT regarding the knee injury - He is happy to continue working, doesn't want to see a dr - Brice Lancaster |
| 05 Aug 2025 - 11:17 - Greg Craig reports he injured his R knee on call 20250805/03 - tried to call but no answer - he says he will update shortly - Brice Lancaster |
| 05 Aug 2025 - 10:11 - Accidental Mylifeline - John Robertson Scott - 1294 - made contact - accidental alarm - Brice Lancaster |
| 05 Aug 2025 - 10:11 - Caller transferred to Jamie wanting to cancel my lifeline membership - Lindi Bredenhann |
| 05 Aug 2025 - 08:49 - A3 - A4 - booking in service - Brice Lancaster |
| 05 Aug 2025 - 08:34 - RV1 - booking in service - 5/5 radio - Brice Lancaster |
| 05 Aug 2025 - 08:27 - A2 - 90779 booking in service - Brice Lancaster |
| 05 Aug 2025 - 07:16 - Radios beeping and on TM - DL - link is currently unstable - they will escalate to cape town regional offices for investigation - requested they emAIL hARRI AND lINDI THE TICKET NUMBER - Brice Lancaster |
| 04 Aug 2025 - 14:48 - RV5 reports heavy traffic backup due to vehicle blocking the road, Traffic is OS - Brice Lancaster |
| 04 Aug 2025 - 08:39 - Rv4 mobile to event @ Desmond Tutu Foundation in Masi - 090366 - Michelle Thompson |
| 04 Aug 2025 - 02:18 - Received an accidental MyLifeLine activation from Mr Whittaker #7534- confirmed all is well - Joshua Snyman |
| 03 Aug 2025 - 20:39 - Sheila injured her finger on 20250803/21 dressed and T.T advised - Joshua Snyman |
| 03 Aug 2025 - 15:08 - Received an accidental MyLifeLine activation from Terrance Rothwell #10306- confirmed all is well - Michelle Thompson |
| 03 Aug 2025 - 10:08 - TOC 10.04 0871312020. Received a call from ADT regarding an activation in 4th Avenue. I advised her that we do not respond to ADT calls. She said that maybe she had called the wrong number and would check. - Michelle Thompson |
| 03 Aug 2025 - 09:50 - Received a call from Mrs Thenuissen regarding a 65yo male Moegamat Hussain hederest, living in kalk bay - known diabetic, wheelchair bound - complaining of pressure in chest - Pt is non member, no medical aid - Caller asked about pt possibly joining to mitigate bill, advised I cannot guarantee bill will be voided - Advised we can contact Metro on the pt behalf, caller said she will allow the patient his condition and call back if needed - Brice Lancaster |
| 03 Aug 2025 - 08:52 - Received a call from 0827774728. Could not hear anything. Called back and spoke to Meghan who apologized and said it must have been a pocket dial - no emergency response needed - Michelle Thompson |
| 03 Aug 2025 - 08:37 - A4 in service - Michelle Thompson |
| 03 Aug 2025 - 08:20 - RV1 - in service 0820 - Brice Lancaster |
| 03 Aug 2025 - 02:22 - While A2 was mobile to CMC #20250803/1 called up @01:44 reporting a x2 car MVA (landmark Steenberg Main Rd & Easson Rd). A2 stopped to assess the scene. A2 reported no injuries but x1 security vehicle was involved, security and other driver got into an altercation and security drew out his firearm, A2 was advised to evacuate the scene immediately. Kirstenhof SAPS was contacted and made aware. DZ was made aware. - Zoe Muller |
| 02 Aug 2025 - 17:50 - Received a call from Valerie #4540 0832850326 who advised her upstairs neighbor at number 24 Outspan Lodge on the Kommetjie road entrance is not in her right mind pt is ?not making sense and very dizzy and she is getting two different BP readings and up and down the one arm is giving a low reading and the other a high reading-I advised her of private billing and she advised the lady is a sassa pensioner there can be no private billing she tried to get the lady a membership at the very moment I advised that can not happen at the moment and she asked if she gets a membership on monday will the bill fall on the membership I advised her its not guaranteed- I told her multiple times that we are happy to send out the vehicle now and we could always discuss billing at a later stage and she said no she will go discuss with her neighbor as there can be no private billing at all - Zheograthia Sauls |
| 02 Aug 2025 - 12:49 - Ms ward called 021 787 0329 about her mylifeline not working asked what is wrong and she says it is not showing her the time. Advised she must call the office on Monday as they can hep her. - Joshua Snyman |
| 02 Aug 2025 - 05:57 - Received an accidental MyLifeLine activation from Mr Biggs- confirmed all is well 10291 - Jarod Echardt |
| 02 Aug 2025 - 03:22 - Received an accidental MyLifeLine activation from Mrs. Pamela Lightfoot - confirmed all is well 9292 - Jarod Echardt |
| 02 Aug 2025 - 00:15 - Received an accidental MyLifeLine activation from Mrs. Hazel Sayer - confirmed all is well 1940 - Jarod Echardt |
| 01 Aug 2025 - 21:43 - Received an accidental MyLifeLine activation from Ms Christina Mitchell - confirmed all is well 498 - Jarod Echardt |
| 01 Aug 2025 - 19:09 - Declined a call in Westlake from Netcare - Only one vehicle available - Jarod Echardt |
| 01 Aug 2025 - 16:55 - Received an accidental MyLifeLine activation from Ms Mcintyre- confirmed all is well 1708 - Joshua Snyman |
| 01 Aug 2025 - 12:46 - Received an accidental MyLifeLine activation from Ms Mitton- confirmed all is well 10778 - Joshua Snyman |
| 01 Aug 2025 - 12:10 - A4 in service - Joshua Snyman |
| 01 Aug 2025 - 09:18 - RV1 in service - Joshua Snyman |
| 31 Jul 2025 - 20:55 - Received call from 0763987859 saying she burnt het finger on a hot cup in microwave, does not want to put in under running water as she did that before and it caused a blister, i said we would put burnshield on if we came out, she said she would stick it out - Ronald Windell |
| 31 Jul 2025 - 18:18 - Received an accidental MyLifeLine activation from Constance Walker - confirmed all is well 8736 - Jarod Echardt |
| 31 Jul 2025 - 17:44 - received a call @17:23 from Mr. Tony Bent. he wanted to enquire if its possible to book a transport for his wife to go the ER tomorrow morning. i advised that we are unable to book transportation as we wont know what vehicles or if vehicles will be available at the time. i told him he could call in the morning if he'd like. He has mentioned that his wife has Parkinson's and blacks out every time she stands up (last Sunday & this morning). He has consulted with her GP via telephone and he advised she goes tomorrow morning the the ER. Mem#10350 - Zoe Muller |
| 31 Jul 2025 - 14:36 - 0217992594 called no comms called back no answer - Zoe Muller |
| 31 Jul 2025 - 08:40 - Terrance Rothwell, User Address: Cottage Q7, Peers Village, Fish Hoek, 7975, User Medical: Membership # 10306 - My lifeline activation - All good no emergency - spoke to Mr Rothwell. - Jarod Echardt |
| 30 Jul 2025 - 23:30 - Received an accidental MyLifeLine activation from Mr Biggs- confirmed all is well 10291 - Tyree Jacobs |
| 30 Jul 2025 - 11:10 - received a call from Dennis Wright mem#1745 that he is currently in Knysna and will not be charging his MyLife line and will notify us when he gets back - Jarod Echardt |
| 30 Jul 2025 - 09:31 - @09:03 received a call from 0828256053 via WhatsApp call from Mrs. Upfold friend saying that they cant get intoch with Mrs. Upfold and that ADT is jumping her wall now and that she is def. Caller asked can a ambu be dispatched so long advised that we need to know whats wrong with Mrs. Upfold for a vehicle to be dispatched - Membership 1809 24 Camilla Street. - Jarod Echardt |
| 30 Jul 2025 - 09:06 - A3 booking in service 09:04 A2 booking in service 09:05 - Jarod Echardt |
| 29 Jul 2025 - 14:28 - Got a call from tony 0726438044 for a adult female who is exp back pain caller states she has a problem with her spine she was at hospital where they did a scan and sent her home he now cant deal with it and wants her to go to hospital because he cant look after her i advised that w could send out someone to come do an assessment and take it from there i also advised of private billing caller said he will speak to his daughter and get back to us Inactive member #6622 - Tyree Jacobs |
| 29 Jul 2025 - 08:48 - Rv1 Booking in service - Tyree Jacobs |
| 29 Jul 2025 - 08:17 - A1 Booking in service - Tyree Jacobs |
| 28 Jul 2025 - 14:03 - T.T called asking if we could notify metro and Fire of a mva on old boyes drive Car Vs Delivery Bike Mark Holland called her as he came across the mva Call has been logged with metro #1920 and call has been logged with fire - Tyree Jacobs |
| 28 Jul 2025 - 10:35 - Rv1 Booking in service - Tyree Jacobs |
| 28 Jul 2025 - 08:53 - A3,A2,Rv2 booking in service - Tyree Jacobs |
| 28 Jul 2025 - 08:30 - A1 in service - Ronald Windell |
| 28 Jul 2025 - 08:15 - addition to Ob entry below. Sr De Villiers called back to say that pt is fine - Tyree Jacobs |
| 28 Jul 2025 - 08:12 - Got a call from 0217888936 st James retirement hotel for an adult male unknown emergency sound like pt is post ictal pt was out for about 5 mins but is back up now while on the phone sr advised that she will asses pt and let us know if we are needed - Tyree Jacobs |
| 28 Jul 2025 - 00:31 - Received an accidental MyLifeLine activation from David Biggs- confirmed all is well 10291 - Zheograthia Sauls |
| 27 Jul 2025 - 21:01 - A2 Muneer reports bumping into RV2 when parking at base - DZ made aware - Zheograthia Sauls |
| 27 Jul 2025 - 18:55 - 0784717012 male caller with an accidental dial - CMR GO |
| 27 Jul 2025 - 16:16 - 0784717012 male caller with an accidental dial - Monique Joubert |
| 27 Jul 2025 - 09:19 - 08292668399 male caller from number call 20250726/9, his mom took a fall yesterday evening and Greg went out to assess her and it is a ?#nose She did not opt for hospital transport last night against medical advice. He wanted to know if we could come back and recheck mom but its but urgent. I asked if his mom had any symptoms of concern. He advised that she did not, her nose is black and blue and has a bit of a headache. I explained that it would be best for his mom to be assessed by a EC or a doctor as we did not have the equipment to do a proper sinus examination. As she is not experiencing any other symptoms like memorial impairment or active nose bleed or disorientation, that we would not really be able to assist. I did explain that if mom started experiencing any abnormal symptoms or concerns that he could give us a call again or take her to an emergency department for assessment. I advised caller that his mom should stay away from anything that could cause 'blood thinning' like anti inflammatory or disprins. - Monique Joubert |
| 27 Jul 2025 - 08:57 - Rv2 in service, radio check completed, 5/5 Max - Monique Joubert |
| 27 Jul 2025 - 08:57 - Rv1 in service Radio, Mel and time check completed - Monique Joubert |
| 27 Jul 2025 - 08:57 - A3 in service, Rosario and Lauren radio 5/5 and time check completed - Monique Joubert |
| 27 Jul 2025 - 08:56 - A2 in service, Muneer and Cebokazi - Monique Joubert |
| 27 Jul 2025 - 08:56 - A1 in service, Luther and Sheila, radio 5/5 - Monique Joubert |
| 27 Jul 2025 - 01:28 - Received a call from 0825652965 whose mother took 6 sleeping tablets and she wants to if she should take her to hospital. Offered a vehicle and she said she will take her privately - Joshua Snyman |
| 26 Jul 2025 - 20:18 - A2 in service - Joshua Snyman |
| 26 Jul 2025 - 14:26 - Received a mylife line activation Mr Stead member 8194, it was an accidental activation, there is no emergency - Monique Joubert |
| 26 Jul 2025 - 13:32 - Received call from 083503377 asking if we have a ambulance in Tokai for a person that broke their leg at the paddle shop, said all in fish hoek but we can send, he said he will try er24 otherwise phone us back - Ronald Windell |
| 26 Jul 2025 - 10:57 - A2 in service by Muneer - Ronald Windell |
| 26 Jul 2025 - 09:55 - A3 in service by Lance - Ronald Windell |
| 26 Jul 2025 - 08:35 - Rv2 in service time check done, Robyn, Radio 5/5 - Monique Joubert |
| 26 Jul 2025 - 08:35 - A1 in service, Jacqui and Khumbi, Checks completed and radio 5/5 - Monique Joubert |
| 26 Jul 2025 - 07:05 - @06:50 Pollsmoor called then ended the call before the call was taken - Called back @06:50 Spoke to the warden that is on duty she advised that they have a adult female that is SOB and ?CVA symptoms started during the night - When asking for name to log the call she advised that they are waiting for the nursing staff to get to the Pt. to get auth to phone CMR advised that a ambu can be sent now due to the condition but they advised that they will call back - Caller was told multiple times that a ambu can be sent now. - CMR GO |
| 26 Jul 2025 - 07:02 - @06:50 Pollsmoor called then ended the call before the call was taken - Called back @06:50 Spoke to the warden that is on duty she advised that they have a adult female that is SOB and ?CVA symptoms started during the night - When asking for name to log the call she advised that they are waiting for the nursing staff to get to the Pt. to get auth to phone CMR advised that a ambu can be sent now due to the condition but they advised that they will call back - Caller was told multiple times that a ambu can be sent now. - Jarod Echardt |
| 25 Jul 2025 - 16:17 - Received a missed call from 0217856804 attempted to call back multiple times but no response. - Joshua Snyman |
| 25 Jul 2025 - 14:51 - Received a call from 0214243230 whose mother had taken a fall last night and spent the night on the floor to be found by her son this morning who took her to his house. He called his sister who called chariot health who gave our number and she is now slurred speech and confusion. They live in Newlands near the stadium. Advised that is out of or area and to rather call Netcare or ER24. - Joshua Snyman |
| 25 Jul 2025 - 14:01 - A1 inservice - Joshua Snyman |
| 25 Jul 2025 - 11:55 - Received a call from Pretty Netcare for a primary call in Fish Hoek House 9 Windsor for an adult female who is SOB with low BP as well- I advised Pretty we currently have no vehicles available at the time all our vehicles were out on calls and the last vehicle would have went to pollsmoor for a consult as the patient had chest pain- checked the membership and saw that they are members tried to get an on scene contact but there was none as they contacted a doctor who contacted Netcare so they only had the hospitals number no contact number on the membership as well- Pretty from Netcare then advised they have already sent another ambulance service Zmed to the patient - Zheograthia Sauls |
| 25 Jul 2025 - 09:18 - Received an accidental MyLifeLine activation from Ms Harteveld - confirmed all is well - Membership 11126 - Joshua Snyman |
| 25 Jul 2025 - 05:06 - 04:53 Jossie called for his 35 yr old girlfriend who is moaning in pain might be SOB known diabetic staying at 3237 Kolobe Rd Masiphumelele - Caller was advised of private billing asked is not the free one I advised no but a call can be logged with metro - Call logged with Metro REF#0591 - Jarod Echardt |
| 24 Jul 2025 - 18:38 - Received a call from Jacqui who received a call from her sister Nicola 0722616675 who saw a man jump off a ?cliff @ 5 Cannon Island Marina Da Gama and drowned -after being rescued they started CPR upon speaking to Nicola she advised they called ER24 and they are transporting the patient - Zheograthia Sauls |
| 24 Jul 2025 - 18:33 - Received a call from Daniel about the MVA call he logged with us wanting to know if we could send the vehicle as patient is quite disoriented and he thinks she has ?low blood sugar as she has not eaten all day and she is in and out of consciousness but does not want to remain on scene for us to come out and assess her I advised Daniel if he could keep her there we could send a vehicle but it would be pointless we send a vehicle and she has left he said he understands but his not quite sure what her plan is -while speaking to Daniel the patient got in her vehicle and then left the scene - Zheograthia Sauls |
| 24 Jul 2025 - 14:49 - Received an accidental MyLifeLine activation from Ms Mcintyre- confirmed all is well 1708 - Joshua Snyman |
| 24 Jul 2025 - 08:29 - Eugene reported his house was on fire- RV2 and RV5 ,L.Bredenhann went to investigate upon arriving on scene they advised no injuries, and fire is dead out - Zheograthia Sauls |
| 23 Jul 2025 - 16:58 - RV3 reports he has left Pt. helmet at the front desk and handed to keys personally over to the Pt. #20250723/6 - Jarod Echardt |
| 23 Jul 2025 - 16:55 - RV3 reports that he has dropped Pt. helmet at the front desk @FBH and handed keys to patient - Jarod Echardt |
| 23 Jul 2025 - 16:53 - Received an accidental MyLifeLine activation from Mr. Fussell - confirmed all is well - Membership 10891 - Jarod Echardt |
| 23 Jul 2025 - 08:29 - Received an accidental MyLifeLine activation from Hendrik Goedhart - confirmed all is well - Membership 10010 - Jarod Echardt |
| 22 Jul 2025 - 13:43 - Received an accidental MyLifeLine activation from Cerys Elliott - confirmed all is well 6307 - Jarod Echardt |
| 22 Jul 2025 - 08:48 - A1 in service - 08:47 / A4 booked in service just after 08:00 - Jarod Echardt |
| 22 Jul 2025 - 08:46 - Received a call from Kyle 0725074975 now his stomach is burning and is a bit SOB (talking in full sentences) but he has a Dr. appointment @09:45 - advised him of private billing he then said he will make his own way to a hospital. - Jarod Echardt |
| 22 Jul 2025 - 06:55 - Received a call from Kyle 0725074975 he has called several time through the night, I offered once again to send someone to assess him. He then asked if it was possible that his current symptoms could be related to withdrawals from CBD. I asked when was the last time he used, he advised on Thursday when he saw the gp and he was using about 3gs a day. I explained that this was possible, but usually we see withdrawals within 48 hours. However if his body is used to having that amount on the daily and he has stopped cold turkey he may be withdrawing from not using. He said that he would go see his GP again - CMR GO |
| 22 Jul 2025 - 06:51 - Received a call from Kyle 0725074975 he has called several time through the night, I offered once again to send someone to assess him. He then asked if it was possible that his current symptoms could be related to withdrawals from CBD. I asked when was the last time he used, he advised on Thursday when he saw the gp and he was using about 3gs a day. I explained that this was possible, but usually we see withdrawals within 48 hours. However if his body is used to having that amount on the daily and he has stopped cold turkey he may be withdrawing from not using. He said that he would go see his GP again - Monique Joubert |
| 22 Jul 2025 - 06:09 - Received another call from Kyle 0725074975 @ 05.50 saying he has tried to have a shower to cool off but is burning up. I offered to send a vehicle but that the MA will not cover it if he is not taken to hospital and told him it will start from R1500. I also told him that if we do transport and the MA doesnt pay for any reason then the bill will start at R3500. He said he will speak to his mom and get back to us. - Michelle Thompson |
| 22 Jul 2025 - 05:29 - Received another call from Kyle 0725074975 . He said he took panados and managed to sleep but has now woken again with hot and cold chills and terrible acid reflux. I advised him to take more panado and not to sleep flat on his back but to prop himself up on pillows. He will contact the GP as soon as they open. - Michelle Thompson |
| 21 Jul 2025 - 23:56 - Received a call from 0680240550. Calling from Motherwell, Eastern Cape. I gave her 2 numbers from google for ambulances in her area - Michelle Thompson |
| 21 Jul 2025 - 23:20 - 0725074975 Kyle, he has been unwell since Thursday, he saw his GP who said he has a post nasal drip and gave him a nasal spray, he has been to the pharmacy and was not helped very much there. Today he was at the emergency department and managed to see and ENT who diagnosed him with acid reflux. He was send home with a throat spray and anti acids and was advised to consult again in a week or two if he is still not well. This evening he is experiencing hot and cold flushes which awoke him. I explained that it sounded like he potentially has some sort of viral infection going on, I asked if he has taken his temperature, he said he has not. He is also experiencing a sore through and body pains. I explained that the recommendation would be to consult again with his gp or the ENT that he saw today, however in the interim he could try paracetamol and brufen which would assist in the fever and body aches. I advised him that due to his diagnosis of the acid reflux he should ensure he has someone to eat prior to taking those meds, he explained that he has done that. I explained that I could send someone out to assess him, however they would not be able to prescribe anything and may not be able to provide any more guidance then I an giving him at the moment. He said he agrees and thanked me for the assistance. I advised him to give the medication some time to work and if he still felt unwell in about an hour to call again and we could send someone to assess him and go from there. - Monique Joubert |
| 21 Jul 2025 - 19:41 - Received a call from 0680240550. Calling from Motherwell, Eastern Cape. I gave her 2 numbers from google for ambulances in her area - Michelle Thompson |
| 21 Jul 2025 - 18:51 - A4 Booking in service with new crew - CMR GO |
| 21 Jul 2025 - 18:32 - A4 Booking in service with new crew - Tyree Jacobs |
| 21 Jul 2025 - 11:19 - A3 And A4 Booking in service - Tyree Jacobs |
| 21 Jul 2025 - 09:59 - Rv3 Booking in service - Tyree Jacobs |
| 21 Jul 2025 - 08:36 - A1 Booking in service - Tyree Jacobs |
| 20 Jul 2025 - 23:17 - Michael 0712527060 wife is having a mental health related problem, she suffers with sever depression and has been in the military psychiatric ward before she has been booked into a private psychiatric facility next week. This evening she is complaining that she has a sore throat and is speaking strangely, caller described as like vibrating her voice and almost putting it on. This has been happening every night for the last while. Caller advised that he is trying to get her to take her medication which she does at 11 and go to bed. I explained to caller that this was a tough situation and that i could send someone around to attempt to assess and assist. Caller says that he feels by him just speaking to someone over the phone the situation is calming down and then said thank you and hung up - Monique Joubert |
| 20 Jul 2025 - 19:33 - Received a pocket dial from 0728586005 - Michelle Thompson |
| 20 Jul 2025 - 18:01 - got someone at the main gate asking for assistance To help his son who is wanting to fall asleep they dont know what is wrong but due to Traffic on okw he had to turn around and his family member named Kelly 0217647500 who works at TMH (She called to ask if they have arrived ) I advised he should come to us and ask us for help i told the gentleman we would love to help but we do not have anyone at base who can assist as all our vehicles are at the scene on OKW that is causing the traffic i told the guy they could go down to FB H to get the Kid stabilized then at a later stage transport out to TMH he is now mob to FBH - Tyree Jacobs |
| 20 Jul 2025 - 12:29 - Received an accidental MyLifeLine activation from James Bradford- confirmed all is well 10188 - Tyree Jacobs |
| 20 Jul 2025 - 08:54 - RV2 in service - Ronald Windell |
| 20 Jul 2025 - 08:53 - - Ronald Windell |
| 20 Jul 2025 - 08:30 - A3 and A4 in service - Ronald Windell |
| 20 Jul 2025 - 00:36 - Received a call from Brett 0684216417 who stays at 81 berg road and asked us to call SAPS for him as there is a "Prowler" walking between 28 and 36 berg road and apparently tried getting into their yard. Called SAPS and they said they will send a vehicle to patrol. - Joshua Snyman |
| 19 Jul 2025 - 23:49 - Received a call from 0664081592 for her husband who is in pain after he got stitched this afternoon. Wanted to know if she can drive t us to get him pain meds. Advised that's not how it works. - Joshua Snyman |
| 19 Jul 2025 - 17:24 - 0833024846 Linda Ash, She has a friend over who took a fall with a bottle of wine and has sustained a few lacerations to the hand, it has been cleaned and dressed with bandage and seems to have controlled the bleeding, but wanted to know what else should be done. I have explained that we would have done the exact same thing as long and the bleeding has been controlled. By the sounds of it he will need to have some sutures and we are not able to do that out of hospital. It would be best for him to have that done in an emergency department as there are no Gps open at this time of the day. I offered to send someone around but caller said not to worry the bleeding is under control and they are happy to take him to an emergency department. She asked if he can first watch the rugby, I advised that the sooner he get treatment the better but that it was up o him, she asked if there was anything she could give him, I explained that as long as he does not have allergy's to medication some panado would be fine but to avoid anti inflammatory as these somethings have anti clotting agents and to avoid alcohol for now. Caller thanked and would call back if needed - Monique Joubert |
| 19 Jul 2025 - 13:04 - Received a call from Sr Christy from Cle Du Cap following up with regards to the patient we transported her. I explained that the patient was transported to TMH due to condition - Monique Joubert |
| 19 Jul 2025 - 12:47 - 0794909974 Gill Stevens, wanting to know about getting a public ambulance for a a homeless man. I explained that we could call or alternatively she could call 112 from her cellphone and explain what the problem is and go from there - Monique Joubert |
| 19 Jul 2025 - 11:55 - Received a missed call from 0826133550. He says there is a boy with a fish hook stuck in his finger but they are about to et it out so it is fine and they dont need us. He will call back if needed - Michelle Thompson |
| 19 Jul 2025 - 11:21 - Received a call from Andries. 0829575759. His neighbour is lying in bed and cant get up. She is awake but cant talk. Just making noises but is able to understand. Cant move 1 arm. 67yr AF. 33 Sunnydale Road.Sunnydale. Discovery Hospital Plan. Handed the call over to ER24 Ref 0260. Their ETA is 20 mins. - Michelle Thompson |
| 19 Jul 2025 - 10:33 - 0722857078 Male caller at 109 Ranger Road, he has a young male who has sustained a laceration to his leg and needing stitchers. I explained that we are not able to offer sutures but they can take him down to Longbeach medical center and they can assist as long as the wound is not a serious wound or alternatively he would have to go to an emergency department for sutures. Caller asked again but are we not able to just quickly do the sutures. I explained that they need to be done in a sterile environment and therefore we would not be able to do sutures, we are able to clean and dress the wound but if he needs sutures he will need to have them done at a gp or a hospital - Monique Joubert |
| 19 Jul 2025 - 09:15 - +33766634186 Oliver, his mom slipped at Imhoff farm yesterday and is having some pain when trying to weight bare and her ankle is very swollen, he was calling to find out what the best step would be. I explained that we could send someone out, but it sounded like she would need some x rays so if she is able to possibly see her GP and get referred for an x ray that would be a good option or alternatively be seen at an emergency department. I explained again that we could send someone out but those would still be the two best options. Caller advised that he would rather try the gp route and if that was unsuccessful he would call again. - Monique Joubert |
| 19 Jul 2025 - 09:12 - 0823007536 Valerie, has accidently taken a sip of bleach and is wondering what she needs to do. I explained that as bleach is a acid she would need to take an alkaline like mild as well as an anti acid and go from there. If she is not having any gastric symptoms and feeling alright then there is not a big concern. However I could happily send someone out if she would prefer. Caller said not to worry and she would call if she felt ill later - Monique Joubert |
| 19 Jul 2025 - 09:11 - A1 in service @ 09.03 - Michelle Thompson |
| 19 Jul 2025 - 08:58 - Rv1 in service - Michelle Thompson |
| 19 Jul 2025 - 08:10 - New A3 is flat this am, I have notified Darren who has advised not to worry about driving the vehicle until they figure out the cause of the vehicle being flat - Monique Joubert |
| 18 Jul 2025 - 23:30 - A4 reports on Incident Number: 20250718/19 they needed a replacement zip stretcher as their one was full of blood and needed to be machine washed-zip stretcher was replaced by new A3 as no other zip stretchers were available - Zheograthia Sauls |
| 18 Jul 2025 - 23:00 - Received a call from Calder's Hotel 0217842400 for AM who is intoxicated and knocked his head. Pt is talking and did not loose cons and is showing no symptoms or visible injury. Caller said they will call back if anything changes. - Joshua Snyman |
| 18 Jul 2025 - 21:26 - Received an accidental MyLifeLine activation from Mr Biggs- confirmed all is well 10291 - Zheograthia Sauls |
| 18 Jul 2025 - 11:28 - Gillina Alexander member 10934 mylife line activation no emergency all is in order - Monique Joubert |
| 18 Jul 2025 - 09:29 - New A3 has been driven by A1 crew - Monique Joubert |
| 18 Jul 2025 - 09:10 - A1 in service, Jacqui and Khumbi, time check completed radio test 5/5 - Monique Joubert |
| 18 Jul 2025 - 08:43 - A4 and A3 booking in service. Friday checks completed - Michelle Thompson |
| 18 Jul 2025 - 08:32 - Received a call from Xandry Pike 0828836031. TOC 08.24 Her husband had an op - testicles removed yesterday. At 2am was in a lot of pain and his penis is swollen and red and the whole area is black and blue. She says it looks like a clot is forming. She asked if it was advisable to go back to the day clinic to get it checked out. I said that would probably be the best as we can have a look but if there is any doubt then we would rather send him back to hospital - Michelle Thompson |
| 17 Jul 2025 - 20:09 - @19:49 Rv5 reported a broken down at the slipway towards the 4 ways - Message sent on duty ops group and traffic made aware - Jarod Echardt |
| 17 Jul 2025 - 19:18 - Greg.M on RV2 - Joshua Snyman |
| 17 Jul 2025 - 14:23 - Received a call from 0797414569 who asked if there is anyone that can speak xhosa. There is no one in today and then called put the phone down - Joshua Snyman |
| 17 Jul 2025 - 14:04 - Received a call from 0718751962 for AM who had a fall over 40mins ago and is complaining of hip pain, advised of private bill but declined. Provided metros number - Joshua Snyman |
| 17 Jul 2025 - 14:04 - Received a call from checkers hyper in sun valley for an adult male who collapsed in his wheel chair non members but they stay in slivermine village upon speaking to the wife and advising we can send someone out and of private billing she advised they are on a medical aid but she would like to get him home and have the nurses check him out - Zheograthia Sauls |
| 17 Jul 2025 - 11:36 - RV5 reported that a male with a skull face shirt and white cap tried breaking into the vehicle and others. Cnr of Berkly and M5 logged with 107 REF:1002649892 - Joshua Snyman |
| 17 Jul 2025 - 09:37 - Received an accidental MyLifeLine activation from Ms Mitton- confirmed all is well 10778 - Joshua Snyman |
| 17 Jul 2025 - 09:05 - RV1 inservice - Joshua Snyman |
| 17 Jul 2025 - 08:39 - A4 in service - Joshua Snyman |
| 17 Jul 2025 - 08:07 - Received a call from 0721086122 for High BP but she has an appointment at the doctor at 09:00. I advised we can have a vehicle come out but it would b best go to her Drs appointment. Let the caller know she can call back anytime if things change. Membership:11437 - Joshua Snyman |
| 16 Jul 2025 - 20:54 - Received an accidental MyLifeLine activation from Ms Biggs - confirmed all is well 10291 - Jarod Echardt |
| 16 Jul 2025 - 18:49 - Received an accidental MyLifeLine activation from Ms Mackellar- confirmed all is well 7135 - Joshua Snyman |
| 16 Jul 2025 - 13:42 - Received an accidental MyLifeLine activation from Mr Otto- confirmed all is well 9680 - Joshua Snyman |
| 16 Jul 2025 - 11:41 - Received a pocket dial from 0832527541 who advised all is well - Zheograthia Sauls |
| 16 Jul 2025 - 11:35 - Received a call from 0725780933 who has been constipated since 09:00 and has tried contacting her doctor but is still waiting on a reply. Advised the is not much we can do and she said she will wait for her doctors reply - Joshua Snyman |
| 16 Jul 2025 - 09:09 - RV1 in service - Joshua Snyman |
| 16 Jul 2025 - 00:22 - Got a call from CMC asking for a quote to take the pt to Vic with permission from Lindi i gave the quote of R3825 -From base to CMC then Vic they will call back if needed - Tyree Jacobs |
| 15 Jul 2025 - 00:40 - Received call from 0724144802 as the procedure if they non clients and we come out because his mom is sob, i explained and he said he will call us if needed - Ronald Windell |
| 14 Jul 2025 - 22:29 - Received an accidental MyLifeLine activation from Chris Moerdyk- confirmed all is well 3720 - Tyree Jacobs |
| 14 Jul 2025 - 16:46 - Mrs. Joe called wanted to book a transfer from residence to casualty ward and we advised her that we do not transport transfers to casualty and offered to send a vehicle to assess the pt. now, she did not want assistance now and insisted in the morning for a pick up. we advised her that she could always call in the morning or at any given time if the pts. condition worsens. Caller was made known that we are unable to pre-book emergency calls - Jarod Echardt |
| 14 Jul 2025 - 15:48 - Caller called for assistance in Rondebosch and we advised her that we are based in fish hoek. Gave her another service providers details - Jarod Echardt |
| 14 Jul 2025 - 15:46 - Received an accidental MyLifeLine activation from Mr. Myles - confirmed all is well 11030 - Jarod Echardt |
| 13 Jul 2025 - 22:15 - Rv1 reports that Doc Walters is not well and is in hospital so the crews should try and not bother him if at all possible. Rather contact TT - Michelle Thompson |
| 13 Jul 2025 - 20:40 - TOC-20:07 Mr. Estherhuizen called for his adult son who swallowed a chunk of meat that is stuck in his throat but is not struggling to breath and just wanted advise over the phone - TOC-20:10 Called Lindi and advised that he can drink lots of water or milk and slap to the back as if someone is choking - TOC-20:12 Called Mr. Estherhuizen advised all info that Lindi gave. - Jarod Echardt |
| 13 Jul 2025 - 18:50 - Received an accidental MyLifeLine activation from Gillian Alexander - confirmed all is well 10934 - Tyree Jacobs |
| 13 Jul 2025 - 17:42 - Got a call from 0792805043 asking for advice on what to do her 2yo son got bitten by their dog its a small bite she is just wondering if they should go to hospital or if we could come out and asses i advised caller that we could come out but we do not administer tetanus injections its something they will be able to help with in a hospital environment caller then said its fine she will take her son to hospital - Tyree Jacobs |
| 13 Jul 2025 - 11:05 - Got a call from 0655274969 asking if her mom goes to hospital with us in an ambulance if she will get seen quicker i advised caller that even ambulance patients gets screened like every other patient caller sais he would manage - Tyree Jacobs |
| 13 Jul 2025 - 08:18 - Rv1 booking in service - Tyree Jacobs |
| 13 Jul 2025 - 06:58 - TOC 19.22 Received a call from Peter #6731. His 10 yr old granddaughter has come out in a rash like hives. He wanted to know if we can come out and administer antihistamines. I told him that we would have to take her to hospital which he declined. I advised him to put her in a bicarb bath and give her allergex which they have. I also advised him to call us if her condition changes at all as I can send a vehicle out. - CMR GO |
| 13 Jul 2025 - 00:36 - TOC 19.22 Received a call from Peter #6731. His 10 yr old granddaughter has come out in a rash like hives. He wanted to know if we can come out and administer antihistamines. I told him that we would have to take her to hospital which he declined. I advised him to put her in a bicarb bath and give her allergex which they have. I also advised him to call us if her condition changes at all as I can send a vehicle out. - Michelle Thompson |
| 12 Jul 2025 - 21:04 - Tyree sent a WhatsApp message @20:42 Hi control
There's a patient at 7 Daffodil Circle Oceanview
Sob and a bit of chest pain
Call has been pending with metro since 2 this afternoon
Can you send out a vehicle please. They can't accept peivate billing but
Someone is accepting on their behalf and willing to pay the bill he is a member Davin Chown
He will send a membership number shortly
Idk how this will work. Its a bit of a weird one please advise. Made contact with @20:43 they said the call is still pending and then made contact with Davin Chown 20:46 who was getting his info from Luke Koeries who was not on scene and was contacted @20:48 and advised that they have just got private transport. - Jarod Echardt |
| 12 Jul 2025 - 19:32 - @19:22 Received a call (0655022093) for False Bay Yacht for adult male that collapsed but is Breathing | Conscious | Talking - Caller advised that Simon McDonnel from NSRI is with the Pt. now and spoke to Simons and he advised that the Pt. has a head cold and sweating but will go home with his friend - Jarod Echardt |
| 12 Jul 2025 - 19:27 - TOC 19.22 Received a call from Peter #6731. His 10 yr old granddaughter has come out in a rash like hives. He wanted to know if we can come out and administer antihistamines. I told him that we would have to take her to hospital which he declined. I advised him to put her in a bicarb bath and give her allergex which they have. I also advised him to call us if her condition changes at all as I can send a vehicle out. - Michelle Thompson |
| 12 Jul 2025 - 17:24 - Got a Life line alert from Margaret Perkins for adult female not feeling to well i asked the caller if she had alerted the nursing staff she said no i then asked her to alert them and we will still send someone in the meantime i called the caller back to ask more questions by then the nursing sister arrived i asked the caller to hand her phone to the sr so i could speak to her the Sr confirmed that pt is fine she is eating and she is just struggling to concentrate i advised to the Sr if she is fine then we wont send out someone as its not a medical emergency sr is happy with that decision #7117 - Tyree Jacobs |
| 12 Jul 2025 - 16:43 - Received an accidental MyLifeLine activation from Alan Bloch - confirmed all is well 11198 - Tyree Jacobs |
| 12 Jul 2025 - 14:07 - RECEIVED LIFE LINE ACTIVATION FROM MEM 10548, false alarm, all in order - Ronald Windell |
| 12 Jul 2025 - 10:51 - Received call from 0828929646 asking where she can get O2 for her mother that is in a old age home in Rondebosch, suggested she phone sun valley pharmacy - Ronald Windell |
| 12 Jul 2025 - 09:54 - Got a call from 0833926771 asking if they could cancel their membership i advised caller to call back on Monday so the admin team can help him properly - Tyree Jacobs |
| 12 Jul 2025 - 08:38 - A1 And A3 Booking in service - Tyree Jacobs |
| 12 Jul 2025 - 08:37 - A4 Booking in service - Tyree Jacobs |
| 12 Jul 2025 - 05:29 - Got a call from 0664643276 his wife has a problem wth her shoulder popping out and its currently out of the socket they are asking if someone could come out and help them pop it back in advised that we do not pop it back in and she would have to go to hospital i advised caller that i will confirm that with one of the paramedics i called Rv2 Eugene and asked him he confirmed she will have to go to hospital i called caller back to confirm. caller will take his wife to hospital they have declined private billing - Tyree Jacobs |
| 11 Jul 2025 - 21:23 - Received an accidental MyLifeLine activation from Ms Budge- confirmed all is well 11104 - Joshua Snyman |
| 11 Jul 2025 - 18:54 - Received a call from a lady by the name of Unathi 0876551800 she was calling on behalf of a retirement home looking for a private ambulance service. for Oasis Life Burgundy estate, when looking up the address I notated that it is all the way in Tyger Valley. I explained that we are based out in the deep South Area, it would take us a minimum or 1 hour to 1.5 hours to get to this location. I recommended calling a closer ambulance service like ER24 she advised that they do not have any vehicles available. I then advised that I believed Titanum is also near that area and asked that she rather makes contact with them - CMR GO |
| 11 Jul 2025 - 14:54 - Received a call from a lady by the name of Unathi 0876551800 she was calling on behalf of a retirement home looking for a private ambulance service. for Oasis Life Burgundy estate, when looking up the address I notated that it is all the way in Tyger Valley. I explained that we are based out in the deep South Area, it would take us a minimum or 1 hour to 1.5 hours to get to this location. I recommended calling a closer ambulance service like ER24 she advised that they do not have any vehicles available. I then advised that I believed Titanum is also near that area and asked that she rather makes contact with them - Monique Joubert |
| 11 Jul 2025 - 13:35 - Member 234 Herring, 13 Ketch Street, Mylife line activation, no emergency, was an accidental activation - Monique Joubert |
| 11 Jul 2025 - 08:37 - A3 in service Time check completed, crew Max and Cebokazi, radio 5/5 - Monique Joubert |
| 11 Jul 2025 - 08:37 - A1 in service, Time check completed, Crew Murray and Angus Radio 5/5 - Monique Joubert |
| 11 Jul 2025 - 02:49 - Received an accidental MyLifeLine activation from Mr miles- confirmed all is well 11259 - Joshua Snyman |
| 10 Jul 2025 - 22:42 - Received an accidental MyLifeLine activation from jennifer Potter - confirmed all is well 11415 - Tyree Jacobs |
| 10 Jul 2025 - 16:43 - A4 reports minor fender bender at fourway intersection, Kommetjie Road and Glencairn express way. No injuries no services required - Monique Joubert |
| 10 Jul 2025 - 13:30 - 0825179513 Sue calling on behalf of Ann Willcocks member 9094 who is her mother. Her mom has been unwell for a little while experiencing pain and discomfort. Mom needs to go to Constantiaberg EC, but they are only wanting mom to go to hospital tomorrow as they want a family member to accompany mom. I advised if mom is unwell I can send out a paramedic to assess her, caller advised that they think they have it under control and want her to go tomorrow but also want to know if we can transport mom back home if she does not get admitted. I explained that her membership is a response cover only and therefore transport will be sent to the medical aid for transporting mom to the emergency department. For transporting her back they can either call the medical aid directly and try get them to authorize that but it is very seldom accepted. or I can provide her a quote. She requested a quote. I received a quote of R1980 from Bianca. When I called Sue back I once again offered and recommended I send someone today. I was told not to worry. I explained to caller to please call back if mom gets worse. - Monique Joubert |
| 10 Jul 2025 - 13:30 - Rv3 reports a minor mva on the M3 at Wynberg Hill - no injuries - Michelle Thompson |
| 10 Jul 2025 - 12:49 - 0832676407 received a pocket dial from John Voysey, when calling caller back he confirmed that there way no emergency - Monique Joubert |
| 10 Jul 2025 - 10:08 - A1 checks completed - Michelle Thompson |
| 10 Jul 2025 - 08:39 - A3 in service, time check, radio test 5/5 Lance and Cebokazi - Monique Joubert |
| 10 Jul 2025 - 08:38 - Rv2 in service Robyn, Time checks done Radio checks done - Monique Joubert |
| 10 Jul 2025 - 08:38 - Rv1 in service Greg M, Time check done, Radio Check - Monique Joubert |
| 09 Jul 2025 - 21:11 - @20:14 a guy called (from the Lime Tree Cafe Shop 8, Sherwood Centre, Corner Children's Way and Dreyersdal Road, Bergvliet for a elderly male who is shaking and feeling unwell. Well looking on the shops location notice that they are close to CMC advised it well be some time for CMR to get on and that ER24 is closer a call can be logged with them he said ok thank you I will call them. Just before he put the down a lady in back did we can take him there - Jarod Echardt |
| 09 Jul 2025 - 20:49 - Received an accidental MyLifeLine activation from Mr. Biggs - confirmed all is well - Jarod Echardt |
| 09 Jul 2025 - 18:22 - Received an accidental MyLifeLine activation from Mr. Berrey - confirmed all is well - Jarod Echardt |
| 09 Jul 2025 - 16:46 - Received a Sea Rescue call for a medi Vac which will be for tomorrow morning around 7/8am. DZ will keep us in the loop and has requested for two medical staff to attend to the call. CMR to monitor call out group - Monique Joubert |
| 09 Jul 2025 - 09:26 - Rv1 in service Melanie, Time check completed Radio 5/5 - Monique Joubert |
| 09 Jul 2025 - 08:49 - RV2 in service, time check completed, radio 5/5 Abby L - Monique Joubert |
| 09 Jul 2025 - 08:48 - A1 in service, Fiona and Luther time check completed, radio checks 5/5 - Monique Joubert |
| 09 Jul 2025 - 08:48 - A1 in service, Fiona and Luther time check completed, radio checks 5/5 - Monique Joubert |
| 09 Jul 2025 - 07:09 - Candice from Life Vincent Palotti is on full divert for all admissions due to no physician available 0215065303 - Monique Joubert |
| 09 Jul 2025 - 07:03 - Received an accidental MyLifeLine activation from Mrs. Mitton- confirmed all is well-membership 10778 - Zheograthia Sauls |
| 09 Jul 2025 - 00:11 - Ingrid Delle Jacobson called @23:59 saying that her heart is racing again and RV2 was just on scene a few minutes (20250708/13) and she wanted to know if she can take more meds advised her that Ill make contact with the medic that was with her - Called Rv2 @00:01 Eugene advised that we can tell her to take more meds than her GP subscribed to her or she must go to hospital - Called Ingrid back @00:02 advised her what RV2 said but she then said that she will call back after doing some breathing exercises and if things don't change she will call back and that she is seeing her GP later today for this issues. - Jarod Echardt |
| 09 Jul 2025 - 00:07 - Netcare called asking for help at Tigers Milk Long Street Cape town - Advised that I got no vehicles that side - Jarod Echardt |
| 08 Jul 2025 - 18:52 - Netcare called asking for help at Tigers Milk Long Street Cape town - Advised that I got no vehicles that side - Jarod Echardt |
| 08 Jul 2025 - 13:34 - Received a call from Janet 0822570440 who advised she does not know the number for Fire and rescue and asked if we could please log a call with them she advised she is standing in sliver mine village and can see smoke issuing in Kirstenhof in the gardens area and just did not want something to get out of hand - I advised her that we would log the call on our side and give her contact details to fire rescue services and they will make contact with her @11:29 - Zheograthia Sauls |
| 08 Jul 2025 - 10:27 - Received a group whatsapp call from 0824143303 upon answering the call the lady advised she called the wrong number - Zheograthia Sauls |
| 08 Jul 2025 - 05:40 - Received mylifeline activation from mem 11108, harbour bay clinic, she says she pushed button ages ago, possible problem with cello signal as this second call from that area that came through late - Ronald Windell |
| 07 Jul 2025 - 22:11 - got a call from 08220026898 asking if someone could come and check him out and do his Bp as his wrist device shows its 210 when his standing but around 180 if his laying down caller is not a member i advised private billing and explained to him that med aid covers when we transport to hospital if not he will get a bill from the company he said he would contact his service provider Er24 and see if they will come out i advised caller to not hesitate to call us back if he feels the need to i also tried to convince him to join CMR - Tyree Jacobs |
| 07 Jul 2025 - 19:52 - Call from 07166451672 saying she is breathless, not sob? I offered to send a rv out to access, she said she just wants advice but will call back if needed - Ronald Windell |
| 07 Jul 2025 - 09:25 - @08:15 Gracey called for a 84 yr old lady that has been vomiting and diarrhea since 12am - Pt. is known with CA breast - Pt. is not a member advised of private billing Pt. said that she will need to speak to her son - Called Gracey back 08:42 spoke to the Pt. advised that a vehicle can be sent and she does not need to worry about the private bill now she advised that she will speak to Dr. Hall to get a home visited - Jarod Echardt |
| 07 Jul 2025 - 08:58 - @08:56 A3 came across a small MVA Fender bender at Noordhoek Mn Rd and Ou Kaapse no medical treatment or other service are needed on scene - Traffic is on scene - Jarod Echardt |
| 07 Jul 2025 - 08:46 - Received a call from Netcare requesting our help with an SOB Pt. caller cancelled request whilst on the call - Jarod Echardt |
| 06 Jul 2025 - 20:58 - Received mylifeline from John Berry , called back, all in order #314 - Tyree Jacobs |
| 06 Jul 2025 - 18:48 - @18:09 Mrs. Sissons called for a 82 yr old male that has been sick since Friday vomiting and every time he gets out of bed he sort of collapses - Spoke to her about private billing but did not say anything - Spoke to LIndi about the call and advised that he needs to be checked out but private billing will still need to be accepted - Called Mrs. Sissons back advised that the Pt. needs to be checked out but private still need to be accepted asked we can just come out and check his vitals I advised that private billing accepted she advised that she will call back - Jarod Echardt |
| 06 Jul 2025 - 15:21 - Cathie called (0762132068) as she might have Shingles after been sick for the past 10 days - Asked if she is a member she advised no spoke to her about private billing but she just wanted info for she can do at home - Spoke to Lindi and advised that she can just take pain meds or pandos every 4 hours. just before calling Cathie back Lance Offred to speak to her and advised wait Lindi spoke about. - Jarod Echardt |
| 05 Jul 2025 - 22:58 - Received an accidental MyLifeLine activation from Mrs. Stepto. - confirmed all is well - she was just checking her device battery - membership 2447 - Jarod Echardt |
| 05 Jul 2025 - 20:50 - Received a call from Patrick Riley 0217976271, his wife seems to be bleeding from the anus area, he has described it as bright red blood and not an excessive amount of bleeding but it is noticeable in a sanitary pad. It started approximately 20 minutes ago. It is hard to say if she is not feeling well as she has Parkinson's therefore her general 'health' is not great in general but she is no complaining of anything specific only that she is bleeding. I explained that it is a high possibility of a hemorrhoid but from there emergency side I am not too sure that we would be able to truly assist for the matter on hand. I explained that we could send someone out to check his wife out but they would not be examining the area in question unless there was a significant amount of blood loss that needed immediate intervention. I suggested that they see how things go for the next 20 or so minutes and if possible get to a GP ASAP in order to examine and assess. I explained how he can Identify significant blood loss with a full pad in a short period of time and if there is any concern for his wifes condition to rather let me send someone to assess her vitally. Caller was very greatful for the information and advised that he would monitor and call back if needed - Monique Joubert |
| 05 Jul 2025 - 20:09 - Pocket dial from 0723421776 and the gentleman confirmed no medical emergence - Jarod Echardt |
| 05 Jul 2025 - 18:49 - Called them back and offered to send a para, they said they will call if we needed - Ronald Windell |
| 05 Jul 2025 - 18:41 - Call from a sister at peers village asking if we have a dr on call to go see a pt with a swollen arm, i said unfortunately we dont - Ronald Windell |
| 05 Jul 2025 - 16:47 - Got a call from Jennifer 0653361807 asking for recommendations to speak to an online Dr i advised caller that we dont know of any online Dr she can speak to but she could call CMC and request to speak to 1 of the Doctors - Tyree Jacobs |
| 05 Jul 2025 - 16:02 - Got a call from Taswill poole 0636468827 from ocean view NBHW asking if we could assist with a adult female she is dimented but also has Pv bleeding i advised private billing and he was very adamant that we send someone and said that he does not have money to pay and kept on insisting that we send someone i advised him that im going to give his number to Metro EMS and they will call him and ask more questions about the call i spoke to nicole from metro #1125 the call initially came in on whatsapp -"I need a ambulance here at number 9 petunia court please" Followed by a WhatsApp call i called the caller via the landline - Tyree Jacobs |
| 05 Jul 2025 - 15:30 - got a call from Bonita 0824414149 in dagama park Simonstown asking if we could assist with her 66 yo mum who has not been eating since yesterday i advised private billing opr the option for metro caller asked metros number and said she would give them a ring - Tyree Jacobs |
| 05 Jul 2025 - 15:10 - A3 reports he came across an Mva on the corner of old Kommetjie road 2 cars involved no injuries os A4 also came across the mva both A3 and A4 proceeding home - Tyree Jacobs |
| 05 Jul 2025 - 13:30 - Received an accidental MyLifeLine activation from Janet Gillett - confirmed all is well - membership 10022 - Tyree Jacobs |
| 05 Jul 2025 - 12:25 - Received an accidental MyLifeLine activation from Kenneth symmons - confirmed all is well - membership 11249 - Tyree Jacobs |
| 05 Jul 2025 - 10:11 - A1 booking in service - Tyree Jacobs |
| 05 Jul 2025 - 10:04 - RV2 in service 08:36 - Tyree Jacobs |
| 05 Jul 2025 - 10:04 - A3 booking in service 08:30 - Tyree Jacobs |
| 05 Jul 2025 - 08:46 - A4 booking in service - Tyree Jacobs |
| 04 Jul 2025 - 13:48 - A3 reports coming across mva at 4 ways, 2 vehicles, no injuries, just traffic required - Ronald Windell |
| 04 Jul 2025 - 09:34 - RV1 in service - Ronald Windell |
| 04 Jul 2025 - 09:27 - Rv2 Booking in service - Tyree Jacobs |
| 04 Jul 2025 - 08:52 - RV1 in service - Ronald Windell |
| 04 Jul 2025 - 08:41 - A4 booking in service - Tyree Jacobs |
| 03 Jul 2025 - 19:26 - Received a call from Russell on 0677478288 for a MVA Corner of Kommetjie road and Slangkop road near Ocean View SAPS. Caller reports he witnessed two vehicles get into an accident behind him but he did not stop as he needed to get home. Injuries and damage on the scene are unknown. I phoned D.Zimmerman to advise of the call received and he advised we wait to see if further information comes in regarding the accident before dispatching vehicles to the scene - Abi Bussio |
| 03 Jul 2025 - 14:23 - Received a call from Netcare Fulu 01020980073 year female who is complaining of back pain. On scene caller is SARS 0832802655 medical aid Bankmed Netcare Ref #250703/5326 Netcare. I accepted call telephonically. I then call the on scene contact and was getting more information with regards to complaint, only be be advised that the address I was provided by Netcare is incorrect and the address is infact in Ysterfontein. I explained to the patient on the scene that I would call Netcare back and they will handle the call from there. I called Fulu back and explained the problem and she advised me to hold the line and the line then went dead - Monique Joubert |
| 03 Jul 2025 - 11:05 - Received an accidental MyLifeLine activation from Mr Reid. - confirmed all is well - membership 10513. He was just testing - Michelle Thompson |
| 03 Jul 2025 - 09:11 - Rv1 in service - Michelle Thompson |
| 03 Jul 2025 - 03:04 - Received an accidental MyLifeLine activation from Mr Biggs- confirmed all is well - membership 10291 - Abi Bussio |
| 02 Jul 2025 - 16:14 - 0716641672 Female call that requested to speak to Debbie, explained that there is no one by that name that works at CMR. I offered to assist. Caller advised that her tongue and mouth keep moving, she has recently been placed on Venlor medication as she suffers from depression. I had to ask her several times who the prescribing doctor was, eventually she advised me that it was her psychiatrist. I advised her that it would be best to make contact with the doctor and they can provide her with all the information about the medication. She told me that they are not available today. I advised that the other option would be to make contact with her GP and ask them but with every medication there is always a possibility of side effects - Monique Joubert |
| 02 Jul 2025 - 15:26 - Muneer has reported that he knocked his knee on a call at Murambi house today. I have advised him to let TT know
- Monique Joubert |
| 02 Jul 2025 - 15:02 - Received another accidental MyLifeLine activation from Mrs Tosio. - confirmed all is well - Her son said she was pushing the side button which they were told to push to turn it on. I suggested he speak to Jamie so I asked her to call them - membership 7920 - Michelle Thompson |
| 02 Jul 2025 - 14:55 - Received an accidental MyLifeLine activation from Mrs Tosio. - confirmed all is well - she was just testing her device - membership 7920 - Michelle Thompson |
| 02 Jul 2025 - 14:34 - Received a call from Abigail at Imhoff. A customers child has a cut under the eye - possibly from a nail. She requested an ambulance to take them to hospital. I offered to send a vehicle but advised that we do not have any vehicles available in the Valley and our closest vehicle is in Rondebosch. She then said that the parents wanted to take the child privately but she told them it would be quicker to call us. She said they will then take the child and asked where the closest hospital is. I advised they could go to FBH or TMH or CMC but that they could also go to one of the local GPs. - Michelle Thompson |
| 02 Jul 2025 - 13:58 - Received an accidental MyLifeLine activation from Mr Reid. - confirmed all is well - membership 10513 - Michelle Thompson |
| 02 Jul 2025 - 13:25 - 0696140938 44 Deviliers Way Glencairn, Carer is looking after an elderly gentleman who has not been very well. Today his breathing has increase. I tried to get more information but the phone cut out. I called the caller back, I was not able find membership. I managed to get through to caller again, she explained that she has tried to call her clients NOK but has not been able to get through. I explained that we can send someone to assist and assess him but I would need someone to accept billing side. But if I could get more information about the patient himself we can try assist. Caller put the phone down again - Monique Joubert |
| 02 Jul 2025 - 12:07 - 0837654089 Mrs Creviari wanted to know if we are able to assists as she feels like she has very low energy. I asked her if she has any other symptoms she advised that she did not. I advised her that it would be best to consult a GP and go from there. She advised that she thought we could just put her on a drip or something like that. I explained that in the event of a medical emergency we can use Drips but as she has not other symptoms besides feeling low energy she should contact her doctor - Monique Joubert |
| 02 Jul 2025 - 10:23 - Received an accidental MyLifeLine activation from Mr Reid. - confirmed all is well - membership 10513 - Michelle Thompson |
| 02 Jul 2025 - 09:43 - 0739040925 Karry Wiid calling as she woke up in the night feeling a bit dizzy and not very well, she took he sugar and it was 17 she had a glass of water and then went back to bed. She has woken up now and feels took her sugar again and is is now 19, she is a type two diabetic and on tablets. I explained that she will need to consult with her gp and go from there. She explained that she has not eaten anything yet this am. I explained that she needs to still eat a meal as she does not want a true diabetic emergency and would be best to consult a doctor and go from there - Monique Joubert |
| 02 Jul 2025 - 08:38 - Rv2 in service - Michelle Thompson |
| 02 Jul 2025 - 07:57 - RV1 has come across a red land rover with 2 occupants inside, there is lots of visible alcohol in and around the vehicle. Vehicle reg is CY246114 they have told Taryn that the driver has left the scene to go get help as the vehicle is broken down. It has been requested to SAPS or traffic to get involved. I called Simons Town SAPS who advised that they would send a vehicle as soon as possible. I called Traffic who advised me that they are currently dealing with another case in the area and suspect this vehicle is part of the same case and would get involved. RV1 has progressed to her call and has also send a message to the neighborhood watch - Monique Joubert |
| 02 Jul 2025 - 06:40 - Received call for 78 yr old female in diabetic coma, call came from neighbour, then spoke to daughter of pt who said her mom is awake but not talking, her sugar was 1.9 but now up to 2 point something, this is third episode this week, advised of billing as pt is conscious, offered to call metro, daughter said yes, called metro, call has already been logged on ref 0752, called them back with ref number - Ronald Windell |
| 02 Jul 2025 - 02:17 - RV2 Abi noticed a massive dent on the left side passenger door upon coming down the stairs of patients house- inquired if any damaged was reported advised no-she said it could then have happened at her house as it was parked-will inform DZ - Zheograthia Sauls |
| 02 Jul 2025 - 00:55 - Received an accidental MyLifeLine activation from Mr Goldsbury - confirmed all is well - membership 8668 - Zheograthia Sauls |
| 01 Jul 2025 - 22:20 - RV1 reports when leaving pts property gate closed on RV1, small scuff mark on door, she will contact DZ - Ronald Windell |
| 01 Jul 2025 - 18:55 - Received a call from the Simons Town Pharmacy to report the patient is doing better and does not require CMR at this stage - CMR GO |
| 01 Jul 2025 - 16:38 - Received a call from the Simons Town Pharmacy to report the patient is doing better and does not require CMR at this stage - Abi Bussio |
| 01 Jul 2025 - 16:31 - Received a call from Pharmacist Rosaan on 0217862133 at Simons Town Pharmacy, 102 St Georges street, Simons Town - 21 year old female came into the pharmacy experiencing an allergic reaction to shellfish - patient with hives, vomiting and swollen airway but can breathe at this stage. The pharmacist has given the patient a anti-histamine and they are going to monitor the patient - they will call back if they feel necessary - Abi Bussio |
| 01 Jul 2025 - 14:16 - Received an accidental MyLifeLine activation from Mr Symmons - confirmed all is well - membership 11249 - Abi Bussio |
| 01 Jul 2025 - 13:05 - Received an accidental MyLifeLine activation from Mrs Kalis - confirmed all is well - membership 10331 - Abi Bussio |
| 01 Jul 2025 - 12:57 - Received a MyLifeLine activation from Mrs Walker who reports she was testing the device - confirmed all is well - membership 8736 - Abi Bussio |
| 01 Jul 2025 - 09:15 - A1 inservice - Joshua Snyman |
| 01 Jul 2025 - 08:34 - A4 in service - Joshua Snyman |
| 01 Jul 2025 - 08:29 - RV2 inservice - Joshua Snyman |
| 30 Jun 2025 - 18:52 - Received a call from 0824191334 - accidental call and confirmed all is well - CMR GO |
| 30 Jun 2025 - 13:48 - Received a call from 0824191334 - accidental call and confirmed all is well - Abi Bussio |
| 30 Jun 2025 - 13:23 - Received an accidental MyLifeLine activation from Mr Burns- confirmed all is well - membership 10330 - Joshua Snyman |
| 30 Jun 2025 - 12:10 - Received an accidental MyLifeLine activation from Mr Schurr - confirmed all is well - membership 11327 - Abi Bussio |
| 30 Jun 2025 - 11:41 - Received a call from 0718400094 who reports she is 34 Timour hall road, Plumstead and wanted someone to come out and assess the patient, the patient is a 95 year old female who fell in the bathroom +-1 hour ago and now has visible deformity in her nose and open wounds to her arms which she would like assessed - I advised the caller we are based in Fish Hoek. The caller will be arranging with the patients GP to come out and assess the patient as she does not want the patient to go to hospital. - Abi Bussio |
| 30 Jun 2025 - 10:19 - Received a missed call from 0211802698 - attempted to phone back but there was no answer. No membership information found on database - Abi Bussio |
| 30 Jun 2025 - 10:18 - A1 booking in service - Abi Bussio |
| 30 Jun 2025 - 09:00 - RV1 booking in service - Abi Bussio |
| 29 Jun 2025 - 22:12 - Received mylifeline from George Suter, called back, all in order #3541 - Ronald Windell |
| 29 Jun 2025 - 22:08 - Received mylifeline from John Berry , called back, all in order #314 - Tyree Jacobs |
| 29 Jun 2025 - 21:13 - Received mylifeline from John Berry , called back, all in order #314 - Tyree Jacobs |
| 29 Jun 2025 - 17:05 - Received a call from Amy 0662282837 about an adult male who has taken a fall outside false bay hospital- the pt has fell head first and has a nose bleed and pt is sitting up on the floor- Amy inquired by the pts wife if they are members and the wife advised they are upon searching for the membership by surname and address no membership was found-I advised Amy i would have to advise them of private billing she said no problem upon advising about private billing and that no membership is found they cancelled - Zheograthia Sauls |
| 29 Jun 2025 - 11:51 - Mrs. Smith called for her 4 yr old female who is sort of SOB and wheezing as both of them have been sick since yesterday ( Membership 10387). Advised Mrs. Smith that a vehicle can be sent now due her condition but she will monitor for the next hour and if things change she will call back. - Jarod Echardt |
| 28 Jun 2025 - 11:00 - @ 10:53 A lady called (0832676942) for her husband who might be having a allergic reaction to a new batch of antibiotics that he started today - Pt. has a red rash and a tight chest - Asked the caller who is the GP she advised Dr. De Villiers who advised them to phone CMR - Advised the caller about private billing as they are not members they said they will go to Dr. De Villiers - Jarod Echardt |
| 27 Jun 2025 - 17:07 - Received my lifeline from mem 314, accidental activation, all in order - Ronald Windell |
| 27 Jun 2025 - 17:06 - Received mylifeline from Hendrik Goedhart , called back, all in order #10010 - Tyree Jacobs |
| 27 Jun 2025 - 16:25 - Mr Joel kay Called asking for a change of his address on our system a Email has been sent to Lisa #11190 - Tyree Jacobs |
| 27 Jun 2025 - 15:43 - walk in pt Eugenie Warr just wanted her BP taken her Bp was taken by Lance Pt is happy and has gone home again #5192 - Tyree Jacobs |
| 27 Jun 2025 - 15:12 - A3 in service - Ronald Windell |
| 27 Jun 2025 - 15:12 - RV1, 2 and 3 in service - Ronald Windell |
| 27 Jun 2025 - 09:02 - A1 in service - Ronald Windell |
| 27 Jun 2025 - 08:02 - Rv1 Booking in service - Tyree Jacobs |
| 27 Jun 2025 - 06:16 - 0218325215 requesting assistance with a Motor bike accident patient that was in Simons Town and wanted to know if we had an idea of the whereabouts of his motorbike. I explained that I was not aware of an accident in Simons Town and the only one I did know about was in Fish Hoek last night. I would try calling SAPS or one of the towing services - CMR GO |
| 27 Jun 2025 - 03:55 - 0218325215 requesting assistance with a Motor bike accident patient that was in Simons Town and wanted to know if we had an idea of the whereabouts of his motorbike. I explained that I was not aware of an accident in Simons Town and the only one I did know about was in Fish Hoek last night. I would try calling SAPS or one of the towing services - Monique Joubert |
| 27 Jun 2025 - 01:02 - @ 00.51 Received a call from Kyle 0839982888. There is a Mva opposite his house outside the harbour on Main Road, Kalk bay. Car has hit a robot. 1 car involved. He can't see any injuries and hasn't been out but says 4 cars have stopped and Towing is o/s. We haven't received any other calls regarding this incident so didn't dispatch - Michelle Thompson |
| 26 Jun 2025 - 19:00 - Rv2 reports that the battery is beeping and she will need to take it for a drive after this call. She will report it to DZ - Michelle Thompson |
| 26 Jun 2025 - 15:46 - Received mylifeline from Alan Collingridge, called back, all in order - Ronald Windell |
| 26 Jun 2025 - 14:10 - got a call from 0824615560 caller asking if we could come and check her blood pressure i advised caller that there is a number of homebased and care visit companies she could try as we do not send vehicles to do blood pressure checks i provided her with the number 0217825961 Fishhoek Home nursing and advised she calls them if they are unable to help they might have alternative numbers of homecareres that might be able to assist - Tyree Jacobs |
| 26 Jun 2025 - 08:33 - Rv1 Booking in service - Tyree Jacobs |
| 26 Jun 2025 - 08:24 - A3 Booking in service - Tyree Jacobs |
| 26 Jun 2025 - 08:24 - Rv2 Vehicle checks completed - Tyree Jacobs |
| 26 Jun 2025 - 08:19 - A4 booking in service - Tyree Jacobs |
| 26 Jun 2025 - 07:44 - Received a My Lifeline activation from Mr Kevin Lothian - confirmed all is well - membership 9914 - Tyree Jacobs |
| 26 Jun 2025 - 05:27 - Received a call form 0217098100 - caller reports she is Evergreen Muizenberg but didnt mean to phone an ambulance service - Abi Bussio |
| 25 Jun 2025 - 22:48 - Received a call from 0217885455 - caller is from Brass Bell who reports they have a client sitting at the bar who is causing a disruption at the bar, the patient is talking to himself but does not appear to have a medical emergency. I advised the caller we can dispatch someone to assess the situation but if the client is causing a disruption within the restaurant then it would be best to make contact with SAPS and have them come out to remove the individual from the facility. Should the caller feel that there is a medical situation taking place then he will phone back but for now he will be contacting SAPS to come and remove the individual from the facility - CMR GO |
| 25 Jun 2025 - 21:55 - Received a call from 0217885455 - caller is from Brass Bell who reports they have a client sitting at the bar who is causing a disruption at the bar, the patient is talking to himself but does not appear to have a medical emergency. I advised the caller we can dispatch someone to assess the situation but if the client is causing a disruption within the restaurant then it would be best to make contact with SAPS and have them come out to remove the individual from the facility. Should the caller feel that there is a medical situation taking place then he will phone back but for now he will be contacting SAPS to come and remove the individual from the facility - Abi Bussio |
| 25 Jun 2025 - 18:53 - Received a pocket dial from 0217828637 - Joshua Snyman |
| 25 Jun 2025 - 18:04 - Received a pocket dial from 0761562619 - Michelle Thompson |
| 25 Jun 2025 - 15:15 - 0217861612 Rebecca 18 Quayside, St Georges Street, Simons Town, Pam Golding Simons Town Metro Reference 1750 For an adult male who looks like he has collapsed, he is awake and talking and may or may not had a seizure. He is a street dweller - Monique Joubert |
| 25 Jun 2025 - 12:35 - Received a missed call from 0761562619. I called him back and he said he was looking for Mel regarding an event. I told him she wasnt here so he said he will then email her. - Michelle Thompson |
| 25 Jun 2025 - 09:02 - Rv1 in service Chris DM Time check completed, radio check completed - Monique Joubert |
| 25 Jun 2025 - 08:34 - A1 in service Murray and Sheila Time check completed, vehicle checks done, radio test 5/5 - Monique Joubert |
| 25 Jun 2025 - 06:56 - Received a call from 0823170484 - caller reports his wife took a fall, the patient was then assisted back towards bed, the patient then felt weak and collapsed briefly. The patient is now conscious and awake as well as feeling well except slight nausea, the caller wanted to know if he can take the patient directly to hospital to be looked at to which I advised they are welcome to do and the hospital would be able to assist them. They are worried that the patient may have knocked her head when she fell which is what has triggered the nausea but they can not be certain as the patient does not have any other current symptoms - CMR GO |
| 25 Jun 2025 - 01:53 - Received a call from 0823170484 - caller reports his wife took a fall, the patient was then assisted back towards bed, the patient then felt weak and collapsed briefly. The patient is now conscious and awake as well as feeling well except slight nausea, the caller wanted to know if he can take the patient directly to hospital to be looked at to which I advised they are welcome to do and the hospital would be able to assist them. They are worried that the patient may have knocked her head when she fell which is what has triggered the nausea but they can not be certain as the patient does not have any other current symptoms - Abi Bussio |
| 24 Jun 2025 - 20:17 - Received a MyLifeLine activation from Mrs Martin- confirmed all is well - membership 1802 - Abi Bussio |
| 24 Jun 2025 - 16:39 - Mr Biggs member 10291 activated My Life Line, all is in order he did not realize he activated it. I spoke to him on the device - Monique Joubert |
| 24 Jun 2025 - 14:48 - Fellis 0824383642 had a type of skin cancer removed last week at TMH, today her arm is very swollen and she is concerned. I explained that she would need to make contact with the Dr who did the removal and he needs to advise from there. I asked if there was a temperature difference with her arm she said no, I asked if she was still able to use her hand she said yes, there is not redness it is only swelling below the operation site. I explained that I can advised her to try keep her arm elevated and try to make contact with the doctor but there is not much else that was available on the emergency side caller thanked and would try that - Monique Joubert |
| 24 Jun 2025 - 13:54 - 0609603755? pocket dial, have tried calling back but no answer - Monique Joubert |
| 24 Jun 2025 - 11:46 - Bay church 92 Capricorn Blv North, Capricorn Business park 0769240775 female caller requesting assistance at a church, there are attending a funeral and a young girl collapsed, her mom thinks its her sugar as this has happened before. She is awake but not really talking well, mom is giving her sugar water which usually helps. I asked caller if they are members of CMR at all and she immediately started telling me that by law an ambulance needed to be dispatched, I explained to her that I am not saying that I would not help but I needed to advise her that we are a private ambulance service and there would be a private bill. Caller started becoming rather upset and saying that we are not allowed to refuse to send help, I advised her that I am not refusing to send help at all, I am advising her how the system works and the alternative would be to make contact with the public ambulance service. I was not able to deescalate the call and therefor aske Taryn to handle the call, when Taryn was on the phone the caller advised that they would take her privately as she is now awake and talking - Monique Joubert |
| 24 Jun 2025 - 11:38 - Bay church 92 Capricorn Blv North, Capricorn Business park 0769240775 female caller requesting assistance at a church, there are attending a funeral and a young girl collapsed, her mom thinks its her sugar as this has happened before. She is awake but not really talking well, mom is giving her sugar water which usually helps. I asked caller if they are members of CMR at all and she immediately started telling me that by law an ambulance needed to be dispatched, I explained to her that I am not saying that I would not help but I needed to advise her that we are a private ambulance service and there would be a private bill. Caller started becoming rather upset and saying that we are not allowed to refuse to send help, I advised her that I am not refusing to send help at all, I am advising her how the system works and the alternative would be to make contact with the public ambulance service. I was not able to deescalate the call and therefor aske Taryn to handle the call, when Taryn was on the phone the caller advised that they would take her privately as she is now awake and talking - Monique Joubert |
| 24 Jun 2025 - 11:27 - Bay church 92 Capricorn Blv North, Capricorn Business park 0769240775 female caller requesting assistance at a church, there are attending a funeral and a young girl collapsed, her mom thinks its her sugar as this has happened before. She is awake but not really talking well, mom is giving her sugar water which usually helps. I asked caller if they are members of CMR at all and she immediately started telling me that by law an ambulance needed to be dispatched, I explained to her that I am not saying that I would not help but I needed to advise her that we are a private ambulance service and there would be a private bill. Caller started becoming rather upset and saying that we are not allowed to refuse to send help, I advised her that I am not refusing to send help at all, I am advising her how the system works and the alternative would be to make contact with the public ambulance service. I was not able to deescalate the call and therefor aske Taryn to handle the call, when Taryn was on the phone the caller advised that they would take her privately as she is now awake and talking - Monique Joubert |
| 24 Jun 2025 - 08:34 - A1 in service time check completed Radio check 5/5 Jacqui and Khumbulani - Monique Joubert |
| 24 Jun 2025 - 08:18 - Rv1 in service, Radio check 5/5 Time check completed Greg Mills on shift - Monique Joubert |
| 23 Jun 2025 - 18:51 - Received a call from 0826605406 - caller has a large splinter inside his leg which he is unable to remove, I advised the caller that unfortunately we would likely not be able to remove something if he is also struggling as we do have special equipment to remove anything, the patient will be taking private transport to hospital to have it removed - CMR GO |
| 23 Jun 2025 - 18:16 - Received a call from 0826605406 - caller has a large splinter inside his leg which he is unable to remove, I advised the caller that unfortunately we would likely not be able to remove something if he is also struggling as we do have special equipment to remove anything, the patient will be taking private transport to hospital to have it removed - Abi Bussio |
| 23 Jun 2025 - 17:52 - Received a call from 0832661273 - caller reports 11 year old male stuck his head in a pool of water with a active wire in it - the patient had a brief shock, the patient is reportedly struggling to move his fingers and has slight pain in his back. The patient did not loose consciousness or experience any other signs or symptoms. I offered to send someone to assess the patient on the account that private billing was accepted to which the caller declined. - Abi Bussio |
| 23 Jun 2025 - 16:25 - Received a MyLifeLine activation from Mr Collingridge- confirmed all is well - membership 10262 - Joshua Snyman |
| 23 Jun 2025 - 14:34 - Received a call from Mr Bowles on 0825992044 - patient resides at 48 Riverside road in Silverglades, the patient reports he has a non functional colon which has caused a blockage, the patient reports he has been experiencing a blockage for a few days (unknown time period) which has led to rectal bleeding. The patient wanted to enquire if CMR assist with rectal clearing to which I advised we do not do. The patient wanted to be transported to hospital to receive assistance. I offered to dispatch an ambulance but advised there would be a delay as at this stage we do not have any ambulances available but we would dispatch one as soon as one became available. The caller advised he would rather ask his wife to take him through to causalty - Abi Bussio |
| 23 Jun 2025 - 12:03 - Received a call from Mr Bowles on 0825992044 - patient resides at 48 Riverside road in Silverglades, the patient reports he has a non functional colon which has caused a blockage, the patient reports he has been experiencing a blockage for a few days (unknown time period) which has led to rectal bleeding. The patient wanted to enquire if CMR assist with rectal clearing to which I advised we do not do. The patient wanted to be transported to hospital to receive assistance. I offered to dispatch an ambulance but advised there would be a delay as at this stage we do not have any ambulances available but we would dispatch one as soon as one became available. The caller advised he would rather ask his wife to take him through to causalty - Abi Bussio |
| 23 Jun 2025 - 08:39 - RV2 inservice - Joshua Snyman |
| 23 Jun 2025 - 08:37 - A1 in service - Joshua Snyman |
| 23 Jun 2025 - 08:29 - Received a call from 082 462 3610 who is calling for his friend who is ill in a factory in Capricorn park. He would like his friend to go to FBH. I advised he would need to go to VIC and the caller said he will first go see and call back if we are needed. - Joshua Snyman |
| 23 Jun 2025 - 08:23 - A3 and A4 booking in service - Abi Bussio |
| 23 Jun 2025 - 00:30 - A lady called (0746524277) @00:02 staying 8 Ketch Street saying that she has O/D on her anxiety meds but did take active charcoal and is feels like she wants to vomit. Did advised that a vehicle can be sent but she said that she will wait and see after 30 minutes - Jarod Echardt |
| 22 Jun 2025 - 17:01 - Received a MyLifeLine activation from Mr Berrey - confirmed all is well - membership 314 - Joshua Snyman |
| 22 Jun 2025 - 13:38 - A3 will not start - vehicle to be jump started - Abi Bussio |
| 22 Jun 2025 - 12:42 - OV SAPS called for a declaration of death in the masi wetlands, no vehicles available logged with metro REF:0960 - Joshua Snyman |
| 22 Jun 2025 - 12:17 - A3 will not start - vehicle to be jump started - Abi Bussio |
| 22 Jun 2025 - 12:03 - Mylifeline from Mr Wannenburg who reports the MBA previously mentioned #10119 - Joshua Snyman |
| 22 Jun 2025 - 11:41 - A3 will not start - vehicle to be jump started - Abi Bussio |
| 22 Jun 2025 - 11:38 - Received a call for a MBA corner Kommetjie and Lochiel. Called DZ who said we must log it with Metro.-REF:0836 - Joshua Snyman |
| 22 Jun 2025 - 10:07 - A3 will not start - vehicle to be jump started - Abi Bussio |
| 22 Jun 2025 - 09:51 - Received a MyLifeLine activation from Mr Symmons - confirmed all is well - membership 11249 - Abi Bussio |
| 22 Jun 2025 - 09:04 - Rv1 booking in service - Abi Bussio |
| 22 Jun 2025 - 06:59 - continuation of OB entry Below Devon Called again asking if we could come to do an Assessment to see if his wife has a blockage i advised caller that that is not an assessment we do we would just take her to hospital as those type of assessments are done at hospital the guy said okay and ended the call - CMR GO |
| 22 Jun 2025 - 06:35 - continuation of OB entry Below Devon Called again asking if we could come to do an Assessment to see if his wife has a blockage i advised caller that that is not an assessment we do we would just take her to hospital as those type of assessments are done at hospital the guy said okay and ended the call - Tyree Jacobs |
| 22 Jun 2025 - 05:53 - Received call from 0825829779, non client, saying his wife is having abdo pain, possible blockage, wants us to check, told him we cant give anything for blockage and needs to go to hosp, says he just left false bay after sitting there since 2am, he says doctors have gone home, told him if we give pain relief she will have to go to hosp, Said he will call back - Ronald Windell |
| 22 Jun 2025 - 03:38 - Received a call from +33749462012, could not make out what they were saying - Ronald Windell |
| 22 Jun 2025 - 03:03 - Got a call from 0735752737 asking if we could assist in Ocean view a adult female who is pregnant got into a fight and now ha stomach pains advised private billing or the option to log the call with metro caller opted for metro i gave her the number 10177 - Tyree Jacobs |
| 22 Jun 2025 - 02:41 - got a call from 021 786 1306 hi knocked his head and broke his glasses he was bleeding just above his eye brow now it just stings i advised we could send someone out to come and do an assessment the gentleman said that its nothing to serious and there is not much we could do he will go see his eye dr later on and will call us back if he needs us # William L Heydenrych 2458 - Tyree Jacobs |
| 22 Jun 2025 - 01:32 - Received a MyLifeLine activation from Mr Biggs - confirmed all is well - membership 1029 - Tyree Jacobs |
| 22 Jun 2025 - 00:00 - Received call from Mercia 0622597880 saying her 14 and half year old granddaughter is having abdo pains, she gave birth 3 weeks ago, informed that we are a private service and offered to call metro, she wanted metro, i called and got ref 2001, called her back and gave her ref number and metro phone number - Ronald Windell |
| 21 Jun 2025 - 21:16 - got a call from Dayne 072 237 8426 his 3 yo daughter has been running a fever for about a week and now suddenly her temp dropped i advised that we could either send out someone to do an assessment or they could take her to hospital caller said they will take her to hospital i then advised caller that we are more than happy to send out someone as they are members caller said they will take her to a hospital and see from there i also told caller to call us back if anything happens - Tyree Jacobs |
| 21 Jun 2025 - 20:54 - Continuation for the ob entry below metro called -0219370500 asking if we got he call for the mva i Simonstown i advised the caller that we do not have vehicles available he says one of their vehicles is offloading at FBH and they should be free shortly to tend to the call - Tyree Jacobs |
| 21 Jun 2025 - 20:47 - Got a call from Johnathan 0783900252 for a bike vs car he said its a delivery bike vs car i made contact with dz he advised we log the call with metro i logged the call with 107 Reff 1002617403 i called the caller back to advise that we do not have any vehicles avail and that the call has been logged with metro fire and all relevant services - Tyree Jacobs |
| 21 Jun 2025 - 20:23 - got a call from 0629717792 for a adult male his legs is swollen his got an angina and he is presenting with a bit of sob and he is refusing help from anyone i advised private billing or to help them log the call with metro caller asked to help log the call with metro i could not get through to metro so i called 107 i was unable to get a reff due to the lady having me hold the line for too long - Tyree Jacobs |
| 21 Jun 2025 - 16:24 - Received a MyLifeLine activation from Rina Jansen Van Vuuren - confirmed all is well - membership 11340 - Jarod Echardt |
| 21 Jun 2025 - 08:50 - Rv1 in service - Michelle Thompson |
| 21 Jun 2025 - 08:50 - A1 in service - Michelle Thompson |
| 21 Jun 2025 - 07:42 - Rv3 mobile to FHPS for rugby event - 115688 - Michelle Thompson |
| 21 Jun 2025 - 06:16 - got a call from Derron swart 0825829779 his wife has severe constipation i advised caller that there is not much a paramedic can do they have been out to see a dr and he gave her laxatives but its not working i told caller that we could send out someone and and advised private billing caller said he will take her to hospital again - Tyree Jacobs |
| 20 Jun 2025 - 06:43 - Member 9891, my life line activation, Mr Lionel Penning, no emergency it was an accident - CMR GO |
| 19 Jun 2025 - 20:18 - Member 9891, my life line activation, Mr Lionel Penning, no emergency it was an accident - Monique Joubert |
| 19 Jun 2025 - 08:46 - Rv2 Booking in service - Tyree Jacobs |
| 19 Jun 2025 - 08:46 - A1 Booking in service - Tyree Jacobs |
| 18 Jun 2025 - 22:08 - 07614022381 Mr Van Wyk, calling from Ocean View, His daughter is having a panic attack and he is requesting medical assistance. I asked if he is a member of CMR, he advised that he is not a member of CMR. I explained that we are a private ambulance service and that the billing would start anywhere from R3250 and could go up to R6500 depending on treatment. He then asked me to repeat the amounts, which I did. I advised him that the alternative would be to make contact with the public ambulance service which he could call by calling 112 from his cellphone. He said he would do that and hung up - Monique Joubert |
| 18 Jun 2025 - 16:01 - Received a MyLifeLine activation from Elizabeth Jill Pycroft - confirmed all is well - membership 11070 - Tyree Jacobs |
| 18 Jun 2025 - 13:57 - MEM 8736 Tested My Lifeline, all in order - Ronald Windell |
| 18 Jun 2025 - 11:49 - got a call from Marleen smuts she has pressed her life line by mistake and is juts informing us - Tyree Jacobs |
| 18 Jun 2025 - 09:08 - Rv2 Booking in service - Tyree Jacobs |
| 18 Jun 2025 - 00:19 - Received a call from Netcare 911 wanting to follow up with a case from 02/05/2025 - Abi Bussio |
| 17 Jun 2025 - 22:45 - Received a MyLifeLine activation from Mr Biggs - confirmed all is well - membership 10291 - Abi Bussio |
| 17 Jun 2025 - 18:51 - Sister Williams called back and said that the Pt went out to earlier is now apparently doing worse. His SATS are 86% and his BP is low. I asked if she has spoken to Dr Larry/ Lori as the crew spoke to her earlier and she said that this was quite normal for this Pt as he has an HB of 5 and the hospital will not do a transfusion. A1 crew member Greg C spoke to her as he spoke to the Dr. He said we will happily send out a vehicle and take her to hospital but the Dr had earlier said this was not necessary. The sister said she will hand the Pt over to the Night staff and they can decide whether to call back. - Michelle Thompson |
| 17 Jun 2025 - 16:57 - Sist Ann from Silvermine called for a pt that needs to be at TMH on the 19th for wound check up. Sist advised that the pt is on PnPay medical aid - I advised that if the pt is not going to a casualty unit we will not be able to claim from the medical aid as they will see it as a transfer. I did advise the sister about privt billing and that it is best to call on the day that he needs to go to casuatly unit. SHe is going to speak to the son tmr and will get back to us also exactly where the pt needs to be. - Lindi Bredenhann |
| 17 Jun 2025 - 16:20 - Received a call from 0718923617. Her moms HGT is 22. She wanted to know the cost of a transport to GSH. She apparently has an appointment there tomorrow. I explained that we cannot bypass FBH and take her to GSH unless she has an accepting Dr there. She then said she would wait and see how her mom is later. I gave her the cost ranging from R3271 and upwards depending on level of care. - Michelle Thompson |
| 17 Jun 2025 - 16:05 - 0820490649 received a call from Russel Human for a unresponsive person at the back of a steering wheel on Baden powel at the turn off to the dump. The person who is on scene is an off duty fireman 0713012949 Lloyd Jocabas 0820490649. I called the on scene caller who is infact on duty and not on the scene yet but is on his way to the scene. I spoke to Darren Zimmerman and it was decided not to dispatch as they seem to have it under control - Monique Joubert |
| 17 Jun 2025 - 14:29 - 0836882562 Johan 7 Aquila way Ocean view, Dad is having difficulty in breathing, caller usually puts him into his car and takes him down to the hospital but he is not comfortable and feels like he needs fresh air. I explained to caller that we could assist however that we are a private ambulance service and therefore there would be a private bill, the bill would be depending on treatment provided it ranges from R3250 and can go up to R6500. I advised patient that I could also call the public ambulance service, as far as I know their vehicle is in the area today. Caller first agreed for me to do that then his dad told him his breathing was easier and he could go privatly in a vehicle - Monique Joubert |
| 17 Jun 2025 - 12:44 - Received a call from Mr Brumage 0833000094 wanting his mom taken to TMH from Bergvliet. I advised him that there are ambulances closer to her. He said the Dr was arranging it so would check if the Dr had arranged an ambulance from Melomed and would get back to us if needed. - Michelle Thompson |
| 17 Jun 2025 - 11:59 - Received a call from Lee-Ann 0835616084. Her mom is quite elderly and Dr Helen Hall is trying to get her admitted into KH. She fell last week and she is dehydrated with a bad sore on her back. She is not mobile. She asked is we could take her. I spoke to BdM who gave a quote for R3300 but suggested that they try and get Auth from Discovery for the trip. Lee-Ann will get back to me. - Michelle Thompson |
| 17 Jun 2025 - 10:39 - My life activation accidental spoke to Mrs Thompson member 9860 on device, all is in order - Monique Joubert |
| 17 Jun 2025 - 10:07 - RV1 vehicle check completed, time check 10h07 Chris Dm - Monique Joubert |
| 17 Jun 2025 - 09:12 - member 10750 Norma Flicker accidental mylife line activation, no emergency, I spoke to member via device and all was loud and clear - Monique Joubert |
| 17 Jun 2025 - 06:53 - Received a call from Sister Prapetua on 0217015008 for a patient at Unit 75, Cle Du Cap in Kirstenhof. The caller reports the patient made contact with the healthcare because she had taken a fall and was unable to get up off the floor, upon arrival at the residence the carer found the patient on the floor and an empty medication container on the counter which has caused the concern that the patient has overdosed. I was put through to the residence to speak to the carer who advised the patients medication was found empty on the counter and the patient appears drowsy, the carer then put me in contact with the patient who reported she does not want an ambulance to come out as she has just taken a fall and needs the nursing sister to assist her into bed, the patient admitted over the phone line that she DID NOT overdose on any medication but she has taken her normal medication and Sleeping tablets. The patient just wants the nursing staff to assist her off the floor and not have an ambulance come out. I spoke to the carer who advised they have a policy in place not allowing them to pick up patients off the floor so she will make contact with the healthcare first and then phone back. I received another call from the healthcare at 00h27 who reported that the carer has uplifted the patient and assisted her back into bed therefore no ambulance assistance is required. - CMR GO |
| 17 Jun 2025 - 03:31 - Received a MyLifeLine activation from Mr Biggs - confirmed all is well - membership 10291 - Joshua Snyman |
| 17 Jun 2025 - 00:32 - Received a call from Sister Prapetua on 0217015008 for a patient at Unit 75, Cle Du Cap in Kirstenhof. The caller reports the patient made contact with the healthcare because she had taken a fall and was unable to get up off the floor, upon arrival at the residence the carer found the patient on the floor and an empty medication container on the counter which has caused the concern that the patient has overdosed. I was put through to the residence to speak to the carer who advised the patients medication was found empty on the counter and the patient appears drowsy, the carer then put me in contact with the patient who reported she does not want an ambulance to come out as she has just taken a fall and needs the nursing sister to assist her into bed, the patient admitted over the phone line that she DID NOT overdose on any medication but she has taken her normal medication and Sleeping tablets. The patient just wants the nursing staff to assist her off the floor and not have an ambulance come out. I spoke to the carer who advised they have a policy in place not allowing them to pick up patients off the floor so she will make contact with the healthcare first and then phone back. I received another call from the healthcare at 00h27 who reported that the carer has uplifted the patient and assisted her back into bed therefore no ambulance assistance is required. - Abi Bussio |
| 16 Jun 2025 - 18:48 - Received a call from Margaret Matzener #11447. She has a bad cold and has a very sore throat. She asked what she can take. I asked if she has any cold/flu meds that she has taken before and any throat lozenges. She said yes to both. I also asked if she has honey and if she is allergic to it. I then advised she try a spoon as it will soothe it. I also suggested she could get a throat spray from the pharmacy but advised that she should try and see her GP tomorrow. She asked if it could be Covid and also asked if there is a lot of flu going around. I said yes to both. I offered to send a vehicle out to her but told her that there isnt anything we can give her for a sore throat and that we can only take her to hospital but I would advise that it would probably be better to rather wait till tomorrow and see the GP. - Michelle Thompson |
| 16 Jun 2025 - 16:41 - Received a call from Stonehurst Security for a MBA at the Westlake Circle - 60/60 driver. I advised them that we are quite far away and then called Netcare and handed the call over to Promise. - Michelle Thompson |
| 16 Jun 2025 - 14:55 - Correction on SAPS name, it is WO Wessels - Monique Joubert |
| 16 Jun 2025 - 14:51 - I tried calling the little girl again and the phone went to voice mail. I will call the WO in a few minutes - Monique Joubert |
| 16 Jun 2025 - 14:50 - 0658220081 Very young girl called then the phone cut out. I called back and the young girl answered but I heard a male voice screaming at her in the back round and then the phone cut out again. I then called back and the young girl answered again, she told me that she is scared and her parents are fighting, I could still hear them screaming in the back round. I explained that I will get help to her as quickly as possible and if she needed to call me back she could. I called SAPS Fish Hoek Immediately, I spoke to Warrent officer Wessels who advised me that he would personally go to the scene and he provided me with his personally cell for this case 0733604362 - Monique Joubert |
| 16 Jun 2025 - 12:22 - - Monique Joubert |
| 16 Jun 2025 - 12:22 - Greg M has strained something in left arm when trying to move a DOA off the couch of call 20250616/5 - Monique Joubert |
| 16 Jun 2025 - 12:10 - Member 10792 Des Leatt, 0218511595 called to enquired as he has had two episode in the last few days that while he is sleeping he knocks things off his bed side table, and he is due to have his pacemaker replaced in two months but was wondering if he shouldn't have an ecg just incase. I asked how he was currently feeling, and if he injured himself in any way, caller says he feels great, he did knock his arm but its not serious what so ever. I explained that as he feels well and not having any current symptoms, I was not sure he was going to get the answer from us coming out and doing an ECG. Caller then also told me that he sees a neurologist as he does have neuropathy. I explained that his best bet would be to make contact with his neurologist as they may recommend a sleep study but I was not sure that us as an emergency service would be able to assist. If he has another episode he should call us straight away or see his doctor - Monique Joubert |
| 16 Jun 2025 - 11:31 - Mr Stead member 8194 mylife activation, no emergency. was a mistake - Monique Joubert |
| 16 Jun 2025 - 10:14 - 0832261610 Beryl King member 6351 called in for advise, her sons gardeners husband has been taken to FBH this am as his wife thinks he was having a stroke. He has been sitting at FBH and has not been seen to at all. Caller wanted to know if there was any way to get him seen to quicker by calling CMR. I explained that we have no affiliation for FBH, however when any patient gets taken into FBH they get triages at the nurses station and put in a priority, the patient will then be seen according to their colour code and will be seen to as soon as possible. I explained that the best thing would be to report any cange in condition to the nurses station and allow them to handle it. I explained that the patient has to follow the system. Caller also asked if FBH could handle something like this, I explained that they would see to the patient and decide what the best route of treatment is for the patient if the doctor felt that it was best for the patient to have scans they would refer his to the next facility being either Victoria or GSH. The caller then asked if they could not get him to those facilities now, i explained that he has to be seen at FBH and go from there. Caller thanked for all the information - Monique Joubert |
| 16 Jun 2025 - 09:30 - Rv2 has driven over the pole in the yard - Monique Joubert |
| 16 Jun 2025 - 08:56 - A1 vehicle checks completed, time check 08:55 and attempting to do a deep clean. Jacqui and Cebokazi - Monique Joubert |
| 16 Jun 2025 - 08:47 - RV2 in service Robyn, Time check completed - Monique Joubert |
| 16 Jun 2025 - 08:47 - A3 in service Lance and Khumbi Time check completed - Monique Joubert |
| 16 Jun 2025 - 08:47 - RV1 in service Greg M Time check completed - Monique Joubert |
| 16 Jun 2025 - 08:45 - A4 booking in service Bianca and Thelma time check completed - Monique Joubert |
| 15 Jun 2025 - 18:38 - Received a MyLifeLine activation from Mr Goedehart- confirmed all is well - membership 10010 - Joshua Snyman |
| 15 Jun 2025 - 14:56 - Received a MyLifeLine activation from Ms Lorraine Du Toit - confirmed all is well - membership 7716 - Joshua Snyman |
| 15 Jun 2025 - 13:55 - Received a MyLifeLine activation from Ms Lorraine Du Toit - confirmed all is well - membership 7716 - Abi Bussio |
| 15 Jun 2025 - 13:54 - Received a call from 0827804651 enquiring if we offer voltaren injections for back pain - I advised the caller that we do not but we can send someone out to assess the patient and take the situation from there to which the caller said he would monitor the patient and call back should he feel it required - Abi Bussio |
| 15 Jun 2025 - 13:25 - Received a MyLifeLine activation from Ms Kalis - confirmed all is well - membership 10331 - Joshua Snyman |
| 15 Jun 2025 - 11:25 - Received a call from 0827804651 enquiring if we offer voltaren injections for back pain - I advised the caller that we do not but we can send someone out to assess the patient and take the situation from there to which the caller said he would monitor the patient and call back should he feel it required - Abi Bussio |
| 15 Jun 2025 - 09:46 - Received a call from Lucy on 0719720628 - caller reports she is 46 years old and while putting a plug in the wall it exploded, the caller reports she did not feel herself be electrocuted but her hand is tingling and she can not get rid of the black markings on her hand. The caller wanted to know if she should get assessed as she has a tingling feeling in her hand. I advised the caller that I could send someone out to assess her and if she is concerned then it would be worth while her being assessed. I advised her of private billing as they are non members to which the caller stated she would rather monitor herself and wait for her husband to come home before making a decision to be assessed. Address is 44 Haven drive in Noordhoek - Abi Bussio |
| 14 Jun 2025 - 23:36 - @22:43 Debbie called for Mr. McKend who past away about 10 minutes before she phoned asking for medical paging has Dr. Lombard saw the Pt. during the day and so did Rv1 Greg.M - Advised Debbie that a Rv can be sent and still log a call with Medical paging but I asked her to phone once she is on scene with Mr. McKend . Debbie called asking for someone to come out I advised her that Ill will still need to log a call with medical paging. Called medical Paging 23:16 and they will contact Dr. Lombard as he is on call and that he will call CMR. Dr Lombard called @23:20 gave Pt. info and I did ask him if he would like a Rv to go and do the paperwork he advised that he will go out. - Jarod Echardt |
| 14 Jun 2025 - 19:49 - A3 Cebokazi clipped the benches step by the smokers area. I've asked her to phone DZ just to let him know. No damage just a a plastic peace unclipped - Jarod Echardt |
| 14 Jun 2025 - 19:26 - A3 came across a MVA at the 4 ways no injuries just checking if the got things in order - DZ made aware - A3 advised that both drives dont want any help and towing just arrived on scene - Jarod Echardt |
| 14 Jun 2025 - 18:52 - Received a call from 0718827485 - appeared to be a pocket dial, I attempted to phone back but had no response. No membership information - CMR GO |
| 14 Jun 2025 - 15:54 - Received a call from 0718827485 - appeared to be a pocket dial, I attempted to phone back but had no response. No membership information - Abi Bussio |
| 14 Jun 2025 - 14:17 - Received a call from Lauren on 0747080138 - caller reports she resides at 7 Hayworth way in Kirstenhof where her dad has been experiencing vomiting, diarrhea, confusion and weakness. The patient is booked for a gastroscopy at the end of July but they are wanting the patient to go to hospital today to be seen to. The caller wants the patient to be taken to FBH as that is where his information is based and she reported that ambulance services she has previously spoken to will only transport the patient to VIC, I explained the area requirements to the caller regarding taking patients to nearest government hospitals. I advised the caller of private billing which was initially accepted. I then spoke to Lindi to get auth to dispatch an ambulance to Kirstenhof and she advised we should advise the caller that up front payment may be required. I advised the caller of the possibility of up front payment and the caller declined and advised she will rather try take the patient through to hospital privately. - Abi Bussio |
| 14 Jun 2025 - 13:20 - Received a call from 0742798690 who believes his mother is having a stroke, They are in Athlone and i Advised we do not have any vehicles that side, Offered to provide ER24 Netcare or Metros number and he said he can find it himself. - Joshua Snyman |
| 14 Jun 2025 - 10:24 - MyLifeLine Activation received from Control loan Unit 2 to test device at Ms Trout residence - all in working order - Abi Bussio |
| 14 Jun 2025 - 09:50 - MyLifeLine Control Loan Unit 2 has been issued to Mrs Caroline Trout residing at Cottage F11 Peers Village as hers is currently faulty. Lindi has been made aware and an email has been sent to Jamie - Abi Bussio |
| 14 Jun 2025 - 09:41 - MyLifeLine Activation received from Control loan Unit 2 to test device - all in working order - Abi Bussio |
| 14 Jun 2025 - 07:04 - Received a MyLifeLine activation from Mr Biggs - confirmed all is well - membership 10291 - CMR GO |
| 14 Jun 2025 - 06:57 - Received a MyLifeLine activation from Mr Biggs - confirmed all is well - membership 10291 - Tyree Jacobs |
| 13 Jun 2025 - 23:59 - got a Call from U.matshoba From EA asking if we have transported Pt From case Number 20250613/13 as it only shows case completed on her side with no other info i advised pt was transported to TMH - Tyree Jacobs |
| 13 Jun 2025 - 22:30 - Received call from 0729929233 asking for Debby, said there no Debby here, she said Debby saw her last week, told her no Debby working here, asked if i could help and she said no - Ronald Windell |
| 13 Jun 2025 - 19:18 - Lundi From netcare 0102098000 called For a primary call in Athlone i advise that we do not have vehicles close to the area that is available - Tyree Jacobs |
| 13 Jun 2025 - 18:03 - MyLifeLine activation from Grace Burns #215. All is well - Michelle Thompson |
| 13 Jun 2025 - 12:56 - Received a call from 0828479050 who is at KH and waiting for a ride to Tokai Estate. He was wanting to know how long the ambulance would take. I asked if he was sure it was a CMR ambulance as we do not have a transfer booked. He said he didnt know and asked who else did the transfers. I told him that many other services do them. I advised him to call them and ask if they booked it. - Michelle Thompson |
| 13 Jun 2025 - 10:48 - Received a call from a Tourist 0635676647 who was in the parking area of Harry Goemans. Her mom has chest pains. She wanted to know if our medical centre is open as they wanted to bring the Pt here. I explained that we are a emergency response service and we can come to them. She declined and said they would prefer to take her to the hospital. - Michelle Thompson |
| 13 Jun 2025 - 09:01 - A4 in service - Michelle Thompson |
| 13 Jun 2025 - 07:38 - Adding for call 20250613/01 - Spoke to Wilma @06:53 advised that we tried calling the life line and her cellphone and telephone but no answer as she activated at 2am this morning. Wilma advised that she has a set of keys and will go and check on Yvonne and will call to say that she is ok. Wilma called at 07:08 and said that Yvonne is ok and that she put her device on charge down stairs and she is her bedroom up stairs. - Jarod Echardt |
| 13 Jun 2025 - 01:44 - phone rang once, called number back 0728582126, no answer - Ronald Windell |
| 12 Jun 2025 - 23:30 - received call from 0848113971 saying his wife is having some abdo pains, is not a member but has used us before, wife has had similar pains before that went away, offered to send a vehicle out, he said he would monitor and call back if necessary - Ronald Windell |
| 12 Jun 2025 - 13:54 - @13:48 Lisa called from the bottom office for someone choking at the gorgeous coffee shop and Stewart has gone over - Well logging the call Lisa called back and said all is sorted - Jarod Echardt |
| 12 Jun 2025 - 10:09 - Received my lifeline call from member #9891, all in order - Jarod Echardt |
| 12 Jun 2025 - 00:38 - 0100561376 calling from Life healthcare requesting assistance with an IUD at the pick n pay distribution center in Philippi. I explained our location and provided caller with Zmeds contact number - Monique Joubert |
| 11 Jun 2025 - 21:03 - 0217823441 Delgun from OTC 2nd avenue and Recreation road, has an American young lady who is complaining of abdominal pain and nausea, she is currently on the phone to her mother in the USA. He is calling as he wants to know if he requires medical assistance how it works and can we assist. He has been speaking to Stuart in Sales but it has not yet be finalized. I explained that we can absolutely attend even if they are not yet members. We would then get all the relevant information for the call the crew would get all the billing information and we can either provide a quotation once transportation is completed and a Yoco payment can be made, alternatively we would send an invoice to OTC as the accepting person. I explained that a private bill ranges from R3250 to R6500 depending of level of care required for the patient. Caller advised that he can guarantee payment will be made by OTC. I explained that our top priority is ensuring the patient receives the appropriate care and that is our first priority over billing. I also explained how the private hospital works with regards to upfront payment and this can be claimed from the travel insurance at a later stage. Caller advised that he would get back to me with regards to the need for our service at this stage as he thinks the young lady may go privately to a facility or hold out for the evening but thanked me for all the information and will call if needed. - Monique Joubert |
| 11 Jun 2025 - 12:00 - Received sms from 0734578383 saying we are listed as a emergency contact, trying calling number but no answer, person is no longer a client of cmr on database - Ronald Windell |
| 11 Jun 2025 - 09:52 - Female caller called for her father needs to go for blood transfusions is on Discovery but need to be directly admitted to UCT private - I advised the caller the process and that it will be best to get auth from Discovery especially due to it being a direct admission and not to a casualty unit. I did advise her that she can mention to them that she does have a preferred service provider that she would like to use. I also advised her of privt billing and the estimate but that I cannot guarantee that the medical aid will cover the cost afterwards. She understood and is going to make contact with the medical aid first. - Lindi Bredenhann |
| 11 Jun 2025 - 05:02 - Received my lifeline call from Wendy Mitton #10778, all in order - Michelle Thompson |
| 10 Jun 2025 - 22:11 - Mr John Berrey, accidental my life line activation, member 314 Spoke to Mrs Berrey via device. All is in order, she did ask me to please not notify the two that are listed as emergency contacts on the system. I explained that a sms automatically get sent to them from the device, however if they contact CMR I will explained that it was an accidental activation - Monique Joubert |
| 10 Jun 2025 - 22:07 - Mr Biggs member 10291 accidental my life line activation, no emergency - Monique Joubert |
| 10 Jun 2025 - 21:05 - 0649065460 Charise member 11367 she got bitten by a cat about 2 hours ago, there are four puncture wounds. She was caller to find out what the risks are. I guided her with regards to cleaning the wound with a disinfectant solution diluted in warm water. In the am she can go to dischem and get a tetinus as she is not sure when the last time she had one was and to keep a very close eye on the area involved as infection is the risk factor. If she notes any significant change in the area or redness moving from the direct sight to rather go to her doctor as she may require a course of antibiotics. Caller did ask me about betadine ointment, I explained that the problem with betadine is that we are keeping the wound wet and if there is any bacteria inside the wound from the bite we are also keeping it in there due to the thick viscosity of the ointment. It is better to keep the wound dry and clean - Monique Joubert |
| 10 Jun 2025 - 12:02 - Received my lifeline call from member #11347, all in order - Ronald Windell |
| 10 Jun 2025 - 11:18 - Received my lifeline call from member #10010, all in order - Ronald Windell |
| 10 Jun 2025 - 09:43 - Judy called back advised that the Pt. is feeling fine - Spoke to the Pt. he said the same and Metro can be canceled - Called metro and canceled the call - Jarod Echardt |
| 10 Jun 2025 - 09:35 - 09:21 Judy (0827892019) called for someone that is vomiting while hanging out the car that is parked on the side of the road near Westlake Business park - Call logged with metro REF# 1052 - Jarod Echardt |
| 10 Jun 2025 - 05:45 - Jarod called for an MVA at Athlone SAPS 1 car rolled 1 Pt -Metro REF:0659 - Joshua Snyman |
| 09 Jun 2025 - 18:56 - 0839439828 Devan member 10705 2 year old daughter knocked a bar stool over which fell onto 1 year old brothers foot. He is able to bare weight, dad can press on the area which little reaction Caller was wondering if we have xray facilities, they usually go to longbeach medical center, but they are closed now. I explained that we did not have x rays however in the event that x rays are required they would need to go to an emergency room due to the time of day. I explained that as the little one is tolerating pressure and weight baring well, I would recommend seeing how things go through the night and if needed go to the GP in the am, the gp can refer for x rays if needed. Alternatively we could dispatch someone to come check little one out and go from there. Caller advised that he would see how things go for the evening and if needed call again - CMR GO |
| 09 Jun 2025 - 17:48 - 0839439828 Devan member 10705 2 year old daughter knocked a bar stool over which fell onto 1 year old brothers foot. He is able to bare weight, dad can press on the area which little reaction Caller was wondering if we have xray facilities, they usually go to longbeach medical center, but they are closed now. I explained that we did not have x rays however in the event that x rays are required they would need to go to an emergency room due to the time of day. I explained that as the little one is tolerating pressure and weight baring well, I would recommend seeing how things go through the night and if needed go to the GP in the am, the gp can refer for x rays if needed. Alternatively we could dispatch someone to come check little one out and go from there. Caller advised that he would see how things go for the evening and if needed call again - Monique Joubert |
| 09 Jun 2025 - 16:07 - Received a call from 0735259024. Could not hear anything so called back. He apologized and said it was a pocket dial. - Michelle Thompson |
| 09 Jun 2025 - 15:45 - Received a missed call from 0725934178. It only rang once. I tried to call back twice but there was no answer - Michelle Thompson |
| 09 Jun 2025 - 10:26 - Received a call from Megan #11101. She fell earlier and was seen by Rv2 Call 20250609/6. She is feeling a bit nauseous and dizzy but does not have any headache. She has not had anything to eat or drink this morning. I advised her to lie down and rest and then slowly start to sit up and then stand. If still feeling bad she will call us back. - Michelle Thompson |
| 09 Jun 2025 - 10:26 - Received a call from Mr Hill 0827775696 his wife was treated 02/06/2025 at after sustaining an injury at Clicks, He is wanting someone to contact him as he is wanting to report the incident to clicks and wants copied of our documentation. I explained that there is a process to get those documents and I would contact the relevant person and get them to make contact with him - Monique Joubert |
| 09 Jun 2025 - 10:05 - Received a call from Barbara Schroeder #11354. She was diagnosed with Covid on Saturday. She is on steroids and anti-biotics. She couldnt sleep last night and struggled to breathe as she was wheezing all night. She does not want to be taken to hospital - 2Mil. I offered to send a vehicle out to assess her but she said she will see how the day goes and let us know if she needs us. - Michelle Thompson |
| 09 Jun 2025 - 09:51 - Received a call from Cle de Cap. Resident in Unit 108 has had the flu. He is having problems with his breathing and coughing. The sister then passed the phone to his daughter Belinda who says he has a Dr appointment at 11.00. I asked if she wants us to take him to hospital. I explained that we can come out and assess him but we cannot provide any treatment or medication. I also explained that as we are very busy we will probably not be able to get there before 10.30. She then said she would speak to him but that it would probably be better just to take him to the Dr. She will call back if needed - Michelle Thompson |
| 09 Jun 2025 - 08:29 - A1 in service Murray and Sheila, time check completed - Monique Joubert |
| 09 Jun 2025 - 01:22 - Received a call from 0760613041 who 13 month old baby has had a fever since about 11 Sunday morning and it is not dropping the baby is crying now and they are unsure of what to do. Advised of private bill and caller said she will talk to her husband and call back - Joshua Snyman |
| 09 Jun 2025 - 01:02 - RV1 G.Mills reports MVA on Wynberg Hill at the traffic lights - 2 vehicles involved, towing is on scene, crew reports no injuries scene - CMR GO |
| 08 Jun 2025 - 19:44 - member 11198 Mr Bloch, accidental mylife line activation, no emergency. Spoke to client via device - Joshua Snyman |
| 08 Jun 2025 - 19:39 - member 10934 Ms Alexander, accidental mylife line activation, no emergency. Spoke to client via device - Joshua Snyman |
| 08 Jun 2025 - 19:17 - RV1 G.Mills reports MVA on Wynberg Hill at the traffic lights - 2 vehicles involved, towing is on scene, crew reports no injuries scene - Abi Bussio |
| 08 Jun 2025 - 16:50 - Colin Reid Member 10513 mylife line button activation, no emergency, client was testing his button. I spoke to him via the device and it was loud and clear - Monique Joubert |
| 08 Jun 2025 - 15:39 - member 10262 Alan Collingridge, accidental mylife line activation, no emergency. Spoke to client via device - Monique Joubert |
| 08 Jun 2025 - 14:15 - Mr Lawson, Mylife line activation, no emergency, it was an accidental activation member 10312 spoke to him on the device and was very clear - Monique Joubert |
| 08 Jun 2025 - 09:31 - A3 in service. Jax and Khumbi. Time check complete - Michelle Thompson |
| 08 Jun 2025 - 08:21 - A1 in service, Lance and Cebokazi, Time check completed - Monique Joubert |
| 08 Jun 2025 - 08:18 - A4 in service, Time check completed, Crew Bianca and Thelma, Crew report oil line on, I have advised to please call Darren immediately - Monique Joubert |
| 08 Jun 2025 - 08:17 - RV2 in service, time check done, Robyn - Monique Joubert |
| 08 Jun 2025 - 08:08 - RV1 in service, time check done, radio test 5/5 Greg M - Monique Joubert |
| 08 Jun 2025 - 07:24 - This am an issue arouse as Sheila was on a call and Fiona was coming in for an event. The problem was that her car had parked all the other vehicles in and her keys had been with her. When asking her where her keys are I was told that she has then with her as no one can drive her car. I explained to her that in the event of an emergency we need to be able to get the the other emergency vehicles out. Her response was not very enthusiastic. I also explained that if she did not want to leave her keys here then she needs to ensure that she is not parking any cars in or park outside - Monique Joubert |
| 07 Jun 2025 - 20:55 - Mrs Jennifer Potter member 11415 mylife line activation, no emergency, it was an accident - Monique Joubert |
| 07 Jun 2025 - 16:25 - Received a call from Lauren asking that we follow up on Metro REF:1101 for a Female in her apartment building that they think possibly had a CVA but unsure. I called Metro who advised a vehicle is on the way and was dispatched at 16:02. - Joshua Snyman |
| 07 Jun 2025 - 08:17 - A3 inservice - Joshua Snyman |
| 06 Jun 2025 - 18:24 - MVA below corner of Kommetjie and pokela - Joshua Snyman |
| 06 Jun 2025 - 18:23 - - Joshua Snyman |
| 06 Jun 2025 - 18:23 - Got a call from Greg.C about a mva advises no injuries and no vehicles needed - Joshua Snyman |
| 06 Jun 2025 - 09:24 - A1 inservice - Joshua Snyman |
| 06 Jun 2025 - 08:53 - A3 booking in service - Abi Bussio |
| 06 Jun 2025 - 08:51 - A4 booking in service - Abi Bussio |
| 06 Jun 2025 - 08:40 - RV2 booking in service - Abi Bussio |
| 06 Jun 2025 - 00:35 - My Life Line activation from member #10291, all in order - Ronald Windell |
| 06 Jun 2025 - 00:27 - My Life Line activation from member #10778, called, accidental activation - Ronald Windell |
| 05 Jun 2025 - 22:36 - Received call from 0824380837 asking if we could take her 92 yr old mom to hospital under medical aid if needed, she fell yesterday and carer says she is in pain, but she has given her a sleeping tablet and she is sleeping now, want to know if she phones in morning if we could take her and bill medical aid, she will phone back in the morning - Ronald Windell |
| 05 Jun 2025 - 18:00 - MyLifeLine activation from Elizabeth Jill Pycroft #11070. All is fine - Michelle Thompson |
| 05 Jun 2025 - 12:57 - Received a call from 0833111169. Wanting an ambulance at 17 Voortrekker Rd, Bellville. I advised him that we are in FH and gave him the number for Netcare - Michelle Thompson |
| 05 Jun 2025 - 11:55 - Received a group call from Pat Lawson #9015. Tried to call back but went to Voicemail. - Michelle Thompson |
| 05 Jun 2025 - 10:42 - Rv2 in service - Michelle Thompson |
| 04 Jun 2025 - 19:54 - MyLifeLine activation from member #10934, called, all in order - Ronald Windell |
| 04 Jun 2025 - 15:47 - 15:39 Pretty from Netcare called for a 85 yr old female that is SOB in Muizenberg on Profmed medical - Asked for on scene contact number she gave Martin 0731426789 / 0217887076 - Spoke to Lindi about the call advised that we only have to ambu at the moment due to 3 vehicles been on a MBA scene - Call handed back to Netcare - Jarod Echardt |
| 04 Jun 2025 - 09:24 - A1 reports their brakes are making a funny sound- it sounds like metal on metal -A1 tried making contact with Darren no response- Control room tried contacting Darren no response have sent him a whatsapp message - Zheograthia Sauls |
| 04 Jun 2025 - 09:05 - Farses called for her mom wanted to know if we are able to assist getting mom to the dr - been sick for some time have been to dr twice and now needs to go back for further test. She drives a 4 x 4 and might not be able to get mom in - I explained about hospital and sending a crew possibly to assist into the vehicle / transport - I will get back to her - Spoke to B and Taryn - As I called her back to advised will send a vehicle down she said they managed, I did tell her to please let me know should she not be able to get her out by the GP - Lindi Bredenhann |
| 04 Jun 2025 - 06:55 - Michelle is taking a spare small cylinder a regulator and Neb mask home, Murray made contact with Taryn Theron and it has been authed - CMR GO |
| 04 Jun 2025 - 06:42 - Michelle is taking a spare small cylinder a regulator and Neb mask home, Murray made contact with Taryn Theron and it has been authed - Monique Joubert |
| 04 Jun 2025 - 06:32 - Emergyvacc 0102714786requesting assistance for one of their clients in Lotus river. I explained our location and that we would not be able to assist them with this call, but they could try Zmed as they are based in Kraaifontein - Monique Joubert |
| 04 Jun 2025 - 05:08 - Received a WebDispatch from E/A 25-0257173-E-02 for EMS IHT - DIAGNOSTIC TRANSFER from Tokai Estate to TMH. Pick Up @ 09.30. I accepted but after viewing the questions and seeing the time I called them back and said I cannot guarantee that we will have a vehicle available but they are welcome to send it again closer to the time. - Michelle Thompson |
| 03 Jun 2025 - 22:24 - Member 215 Grace Burns, Accidental mylife line activate, there is no emergency I have spoken to her daughter via device to confirm no emergency - Monique Joubert |
| 03 Jun 2025 - 20:41 - Male caller 0787454571 requesting an ambulance urgently for Green Point, I explained that we are in the Fish Hoek Area and provided him with numbers for Netcare, CSO, ER24 as well as Metro and explained that those services had vehicles in the immediate area - Monique Joubert |
| 03 Jun 2025 - 19:24 - Rv4 back at base - Michelle Thompson |
| 03 Jun 2025 - 19:05 - Entry below should be CMC not TMH - Michelle Thompson |
| 03 Jun 2025 - 19:03 - RV4 completed @ TMH and returning to base - Michelle Thompson |
| 03 Jun 2025 - 13:12 - Received lifeline call from 0724675742, called number, accidental activation - Ronald Windell |
| 03 Jun 2025 - 11:36 - Received call from 0843662116, could not hear caller, phoned back twice but no reply - Ronald Windell |
| 03 Jun 2025 - 08:51 - Rv1 Booking in service - Tyree Jacobs |
| 03 Jun 2025 - 08:44 - Rv2 Booking in service - Tyree Jacobs |
| 03 Jun 2025 - 08:43 - A4 and A5 Mobile to high signs to drop A5 - Tyree Jacobs |
| 03 Jun 2025 - 08:43 - A3 Booking in service - Tyree Jacobs |
| 03 Jun 2025 - 08:42 - A1 Booking in service - Tyree Jacobs |
| 03 Jun 2025 - 08:30 - A4 Booking in service - Tyree Jacobs |
| 02 Jun 2025 - 22:50 - Mr Biggs Member 10291 mylife line activation, no emergency, we did struggle to get through to Mr Biggs, the device went through straight away but he sounds very far away from the device. His phone numbers just rang and were unanswered - Monique Joubert |
| 02 Jun 2025 - 20:38 - Anke Sonnekus, Mylife line activation, there is no emergency present. It was an accident, spoke to her via device member 9843 - Monique Joubert |
| 02 Jun 2025 - 20:06 - Andrew 0837817640 called in a MBA at the circle - corner of Protea and Dis Ave, FH. He then called back to cancel as the driver is refusing any treatment and will drive home. - Michelle Thompson |
| 02 Jun 2025 - 19:07 - Got a call from Pamela 079510495 Asking if we could assist with a adult male in Atlantic road muizenberg who is continuously running in front of cars he is injured and someone has cuffed him he is still trying to fight them caller states that they have called metro But she does not have a reff for me I tried calling metro 6 times all the time ive been on hold for at least 5-6 mins i also tried calling 107 i tried calling the caller back to get more info and to see if we could maybe assist but her number goes to voice mail - CMR GO |
| 02 Jun 2025 - 18:52 - Got a call from Pamela 079510495 Asking if we could assist with a adult male in Atlantic road muizenberg who is continuously running in front of cars he is injured and someone has cuffed him he is still trying to fight them caller states that they have called metro But she does not have a reff for me I tried calling metro 6 times all the time ive been on hold for at least 5-6 mins i also tried calling 107 i tried calling the caller back to get more info and to see if we could maybe assist but her number goes to voice mail - Tyree Jacobs |
| 02 Jun 2025 - 16:15 - Received a My Lifeline activation from Alan Mitchell - confirmed all is well - #498 - Ronald Windell |
| 02 Jun 2025 - 12:03 - Received a My Lifeline activation from Jal stead - confirmed all is well - Tyree Jacobs |
| 02 Jun 2025 - 11:14 - Got a call from Ernest From netcare 0102098000 asking if we could assist with a primary call in Diepriver i advised that we dont have vehicles avail - Tyree Jacobs |
| 02 Jun 2025 - 07:41 - Rv3 Booking in service - Tyree Jacobs |
| 02 Jun 2025 - 02:43 - Received a MyLifeLine activation from Mr Biggs - confirmed all is well - membership 10291 - Abi Bussio |
| 02 Jun 2025 - 01:37 - Received a MyLifeLine activation from Mr Biggs - confirmed all is well - membership 10291 - Abi Bussio |
| 02 Jun 2025 - 00:00 - Received a MyLifeLine activation from Mr Biggs - confirmed all is well - membership 10291 - Abi Bussio |
| 01 Jun 2025 - 18:37 - 0843925897 Kim Page called, her 2 year old daughter was bitten by something this am, they have been monitoring it and the area is very swollen, red and appears to have doubled in size. Caller is wanting to know when she should start becoming concerned. I explained that as the area has doubled in size it would be advised to rather get her checked out sooner then later. as t is not know what has bitten her and a doctor might recommend putting her on antibiotics due to the unknown cause. I explained that I could send someone out to assess but they wont be able todo much more then that. Caller was very grateful and advised that she will rather taker her to an emergency room for assessment - Monique Joubert |
| 01 Jun 2025 - 12:21 - Received a call from Gina 0713205737. Her 2 yr old son has just ingested egg and he has a egg allergy. She wanted us to give her a script for an epipen. I explained that we can not give a script but that we can come out and treat him and transport him to hospital. She did not want that, just wants a script. I advised that Tokai Medicross are open until 2pm. I told her that if he becomes worse she should give us a call and we will send a vehicle. - Michelle Thompson |
| 01 Jun 2025 - 09:46 - A4 in service Tracey and Tyron, time check completed - Monique Joubert |
| 01 Jun 2025 - 09:42 - RV2 in service, time check completed, Eugene - Monique Joubert |
| 01 Jun 2025 - 09:42 - A1 in service Murray and Greg C, Time check completed - Monique Joubert |
| 01 Jun 2025 - 09:13 - Dr Stevens called back regarding call 20250601/3. He was unsure of what to do about the death certificate and if he must go out there but will make contact with the husband. - Michelle Thompson |
| 01 Jun 2025 - 08:13 - Rv1 in service - Michelle Thompson |
| 31 May 2025 - 20:28 - Received a MyLifeLine activation from Mrs Sonnekus - confirmed all is well - membership 9843 - Abi Bussio |
| 31 May 2025 - 18:49 - Received a call from 0798298715 for a PVA in Claremont. I advised her to call a closer service such as ER24 or Netcare as we are at least 45mins away and we do not have any available vehicles. - CMR GO |
| 31 May 2025 - 17:16 - Received a call from 0798298715 for a PVA in Claremont. I advised her to call a closer service such as ER24 or Netcare as we are at least 45mins away and we do not have any available vehicles. - Michelle Thompson |
| 31 May 2025 - 16:47 - 16:36 0724115934 Srg from SAPS called back to advise that they are now with the patient the contact details have been provided, I explained that I needed to speak to the person as we are a private ambulance service. 0822174255 Satino, I called the person, he explained to me that he was driving and then started experiencing terrible back pain, he is not able to drive any further. He called SAPS requesting an ambulance. I explained that SAPS called us, however we are a private ambulance service and there will be a private bill charged as we do not bill insurances, therefore we can provide him with a quote with the amount and payment can be arranged and he can send it to his insurance once paid and claim back. Caller then started explaining that he will speak to his mother as she knows about the insurance and he will call back. - Monique Joubert |
| 31 May 2025 - 16:25 - TOC 16.16 Sgt Dante from FH SAPS phoned 0724115934. A tourist from Germany called SAPS and said he is lying on the back seat of the car at the Kalk Bay Train Station Parking. He has a back problem and can't move. Car is a VW Polo. He does not have o/s contact details. I explained about private billing and said we need to be able to speak to the Pt. I asked him to send a vehicle out and then contact us with the details of the Pt. - Michelle Thompson |
| 31 May 2025 - 13:16 - Mrs Herring member 234 accidental activation of my life line , no emergency - Monique Joubert |
| 31 May 2025 - 12:49 - Received a call from Hana #11310. They have just received a foster child who is 13 days old and he hasnt passed a stool in 2 days and seems to be in pain. She wanted to know if we can come and give him something. I advised that we can only assess and take him to hospital. She says his formula milk has changed. I advised her to try and contact the nursing sister at DisChem for advice. - Michelle Thompson |
| 31 May 2025 - 12:06 - Received a call from Thelma 0718923617 wanting us to come and put a drip up for her mom who is a palliative cancer Pt. I informed her that we can only come and assess, then put up an IV and take her to hospital. She is not sick but is not taking in enough fluids. They do not want her going into hospital and picking up germs. Dr Odell is seeing the Pt on Monday and they have a nurse coming in next week to assist her. - Michelle Thompson |
| 31 May 2025 - 11:39 - A1 crew Fiona and Rosario have driven over the Pole while coming into the yard - Monique Joubert |
| 31 May 2025 - 10:14 - Jennifer POtter, accidental Mylife line activation. I spoke to her on her cell as she kept pressing the button - Monique Joubert |
| 31 May 2025 - 09:45 - TOC 09.39 Received a call from Ethne N Egan-Fowler. She does not want us to come out but wanted the number for FH Medicross. She is going to see Dr Henry. She was a bit confused and couldnt remember the name of her Dr at first as she said she has had a bad night. I confirmed again that she does not need us to come out. She says she needs to get Asthma medication from the Dr as she is not getting better. - Michelle Thompson |
| 31 May 2025 - 09:28 - 0799704643 Joan Godfree-Thom, member 11133 called as she had a strange incident this am where she had pain in her shoulders and her breathing was not quiet normal, but then the symptoms subsided completely and she realized her nose was a bit blocked. She does not have any symptoms or pain now. She was also enquiring about her membership number and she does not have a card. I explained that as her symptoms have completely subsided and she is feeling well I was not sure there is a medical emergency that we could assist with. With regards to the membership card and information with regards to membership, she could call the office on Monday and I provided her with the office hours. I explained that if her symptoms return to call us straight away or press her emergency button and we can dispatch someone to assess her - Monique Joubert |
| 31 May 2025 - 09:06 - RV1 mobile o2 run and has booked in service, Time check 09:05 Chris DM - Monique Joubert |
| 31 May 2025 - 08:38 - A3 in service, Time check 08h38 Luther and Muneer - Monique Joubert |
| 31 May 2025 - 08:35 - Ops message has been done via whatsapp - Monique Joubert |
| 31 May 2025 - 08:30 - A1 in service, time check 08:30 Fiona and Rosario - Monique Joubert |
| 31 May 2025 - 08:21 - Rv2 in service Abby time check completed - Monique Joubert |
| 31 May 2025 - 06:55 - Andrew from St James Catholic Church called at he has been experiencing diarrhea and vomiting with abdominal pain since last night, is feeling dehydrated and would like some advise on what to do. I advised him that the best would be to see a Doctor which would be a EC unit. He want to sort his day out and will call us back. - CMR GO |
| 31 May 2025 - 06:55 - Andrew from St James Catholic Church called at he has been experiencing diarrhea and vomiting with abdominal pain since last night, is feeling dehydrated and would like some advise on what to do. I advised him that the best would be to see a Doctor which would be a EC unit. He want to sort his day out and will call us back. - Greg Craig |
| 30 May 2025 - 14:42 - Mylife line activation for MrMoerdyk member 3720 , no emergency, all is in order - Joshua Snyman |
| 30 May 2025 - 14:30 - Received a missed call from 0217856804 - phoned the caller back and confirmed it was an accidental call - Abi Bussio |
| 30 May 2025 - 08:10 - Robyn T hurt her thumb yesterday in a door when on her way to call 20250529 #6 T.T informed - Joshua Snyman |
| 30 May 2025 - 07:40 - Received a call from 0641097681 Sist Linday for AM teacher from reddam who is unwell. called back and said they will take the Pt privately - Joshua Snyman |
| 30 May 2025 - 07:31 - Received a call from 0817985006 for a PVA outside of masi. Caller states Pt is on the floor on the side of the road. Called D.Zimmerman who said we must log with metro. Metro REF:0678 - Joshua Snyman |
| 30 May 2025 - 06:24 - 20250529/12 is a ghost call a email sent this morning to ambu email Lindi and Harri have been cc in the email - Jarod Echardt |
| 29 May 2025 - 05:40 - Missed call from 0772608842, called number back several times, went to voice mail, number not on database - Ronald Windell |
| 29 May 2025 - 05:32 - Received call from 0716899435 saying her daughter has locked herself in the bathroom possibly having a psychotic episode, caller is in Hout Bay, recommended caller phones er24 as they are a closer service - Ronald Windell |
| 28 May 2025 - 21:41 - Got a call from 0710078867 female caller stating she took +-100 Comprol pain tablets and she needs an ambulance i discussed private billing with her before i could get her name the call ended i tried calling back multiple times the call goes to voice mail i then made lindi aware of the call lindi advised we log it with metro i logged the call with metro and spoke to Nozi #2572 - Tyree Jacobs |
| 28 May 2025 - 12:03 - Anthony Thomas @ 3 Devon Air Close Crofters Valley called by mistake 021 785 6804 Membership 3419 - Jarod Echardt |
| 28 May 2025 - 10:14 - Masiphumelele Clinic called 0217851781 for a 20 yr old female ?broken left ankle needing to be taken to FBH - Membership is inactive (4496) advised the caller that their will be a private bill but will need to speak to the Pt. or a NOK or a call can be logged with metro - Called Metro gave all info and REF#1217 - Jarod Echardt |
| 28 May 2025 - 09:19 - A1 Fiona and Luther taking new ambu to Valley Land to get washed - Fiona driving new ambu - Jarod Echardt |
| 28 May 2025 - 03:16 - Received a call from Clementine on 0833913899 - caller reports her 23 year old son has taken tik but has taken too much compared to his normal dosage and is now experiencing heart palpitations, the caller reports that the patient wants her to drive him down to FBH and park in the parking lot should the palpitations become worse then he is already outside a facility. The caller is concerned about the safety of sitting outside False Bay Hospital. I advised the caller that as far as I am aware FBH is a fairly safe facility with gated security. I then spoke to the son (the patient) who advised he has smoked tik and did far too much which has led to him feeling very anxious and experiencing heart palpitations. He did ask his mom to take him to FBH +-1 hour ago so that he may feel a sense of relief that if his heart palpitations become worse then he is close to a facility. I offered on numerous occasions to dispatch someone out to assess the patient but the patient said h did not necessarily want that but rather wanted CMR to try convince his mom that FBH is a safe facility. The patient reported at the end of the call that it appears the caller will be taking him down to FBH and she has been convinced. They will phone back should anything change - Abi Bussio |
| 27 May 2025 - 17:03 - 0736417497 called from Masi huge language barrier. They have a pt pregnant and are going into labour. Explained about private service and billing. The caller then ended the call as I was about to advise that I could log the call with METRO. - Lindi Bredenhann |
| 27 May 2025 - 09:48 - Mylife line activation for Mrs. Alva Kalis member 10331 14 Sycamore Crescent, Silverglades , Fish Hoek , no emergency, all is in order - Jarod Echardt |
| 26 May 2025 - 20:16 - Received a call from Mid-Security in Muizenberg regarding a vagrant needing an ambulance. I advised her to call Metro which she said she already had. - Michelle Thompson |
| 26 May 2025 - 19:35 - Received a call from 0217854265. Her friend was taken to Melomed yesterday from CMR and left her car outside but took her keys. She was calling to ask if the car was still there or if her son had picked it up. I told her that I was totally unaware of any of this as nothing was passed on to me. She nevermind they would come look and then contact the son. - Michelle Thompson |
| 26 May 2025 - 13:10 - Received an accidental MyLifeLine activation from Mrs Walker- Confirmed all is well - membership 8736 - Zheograthia Sauls |
| 26 May 2025 - 12:57 - Received a call from 0761696183 explaining that she dropped the call because it was a false alarm her neighbor came running in saying her dad is having a heart attack but it was just a angina attack I asked if everything was okay now she advised everything is okay I advised that they could call back if anything changes she said they would do so - Zheograthia Sauls |
| 26 May 2025 - 12:47 - Received a missed call from 0761696183 after calling back the number 3 times no answer - Zheograthia Sauls |
| 26 May 2025 - 11:13 - Received an accidental call from 083 259 0438 Alasdair Ritchie who advised it was a pocket dial #9721 - Zheograthia Sauls |
| 26 May 2025 - 10:40 - A1 inservice - Zheograthia Sauls |
| 26 May 2025 - 10:13 - Add on to OB entry DZ and TT made aware - Zheograthia Sauls |
| 26 May 2025 - 10:13 - Jacqui reports she has caused some damage to A1 the bottom of the vehicle( the under carriage) on call number 20250526/8 - Zheograthia Sauls |
| 26 May 2025 - 08:50 - Received a call from 0832738100 advising she knows we are an ambulance service based in the deep south but she would like another ambulance service number for an MVA at Newlands gave the caller metros number before i was able to give her the other numbers she said thank you and hung up - Zheograthia Sauls |
| 25 May 2025 - 19:04 - Received a call from 0832942960 looking for advice about her husband that swallowed a piece of meat wrong she thinks it could be stuck but it happened 5 hours ago she advised he can breathe but can not drink water it hurts and it does not stay down - I offered to send a vehicle out and do an assessment and take it further from there but they were very hesitant- will monitor and give us a call back if anything changes - Zheograthia Sauls |
| 25 May 2025 - 07:45 - addition to Ob entry below we have asked khumbi if she could speak to the people in zulu to advise them what i said in English and also to ask them if they managed to get through to metro. caller did not answer the call - Tyree Jacobs |
| 25 May 2025 - 07:40 - got a call from0761112514 Asking for someone who can speak zulu i advised that we do not have anyone that can speak Zulu Caller then stated they need help butt did not clarify what the problem was i asked where she is calling from and she said from umlazi that is a township in KZN i advised the caller to call metro 10177 or 112 - Tyree Jacobs |
| 25 May 2025 - 07:38 - Received call from 0636821174 from Gauteng looking for ambulance, advised to call 084 124 as we are based in Cape Town - Ronald Windell |
| 25 May 2025 - 07:01 - Mylife line activation for Mr Biggs member 10291 35 Trafalgar place, no emergency, all is in order - Ronald Windell |
| 24 May 2025 - 17:41 - Received a call from Trevor from ER24 called asking if we have an vehicles available in the area Meadow Ridge I advised him that we currently have no vehicles available and that we are based in fish hoek - Zheograthia Sauls |
| 24 May 2025 - 16:53 - Received a call from Tracey Farren #6472 asking how to put someone onto their membership as a dependent and also what the cost is for transportation to hospital if not a member. She also wanted to know if they will be seen quicker if going in by ambulance as per just walking in. - Michelle Thompson |
| 24 May 2025 - 15:39 - Received a call from Trevor from ER24 called asking if we have an vehicles available in the area Atlantis I advised him no and that we are based in fish hoek - Zheograthia Sauls |
| 24 May 2025 - 13:35 - Received a call from 0824522007 advising us someone is laying and sleeping at the top of ou kaapseweg along the yellow line and if a vehicle was to over take another one they might hit her-advised i would call SAPS and get them out- called SAPS they will send a vehicle out to move her or speak to her - Zheograthia Sauls |
| 24 May 2025 - 09:14 - Received a call from 0827878885 regarding her friend that was running and now has a low BP and seizure like movements and semi conscious- asked if the pt is awake, breathing and talking she advised yes- advised of private billing and then she said it is okay she will take him in her vehicle - Zheograthia Sauls |
| 24 May 2025 - 07:15 - Muneer cut his left inside hand on call 20250524/1 with a pair of scissors. He did not want any treatment and said it was ok. - Michelle Thompson |
| 23 May 2025 - 23:26 - SAPS Simons town called on 0217868640 - caller reports a security guard saw someone ask for help in bayview heights, no further information provided, caller is not on scene and does not know the physical address. ?Incident just logged in Simons Town. SAPS will be sending out someone to investigate the scene and phone back with further information - Abi Bussio |
| 23 May 2025 - 20:20 - Received an accidental MyLifeLine activation from Mrs Sonnekus- Confirmed all is well - membership 9843 - Abi Bussio |
| 23 May 2025 - 17:38 - Russell Glanz #9520 called to ask if we can come and put a drip up on his wife. She is apparently dehydrated. I explained that we can come out but would then need to take her to hospital. He said she has just come out of hospital after a big operation and doesnt want to go back. He then said to leave it. I advised him that if he needs us to come out and assess her or take her to hospital later that he must please call back. - Michelle Thompson |
| 23 May 2025 - 12:36 - A4 reports a sink hole forming outside 142 Kommetjie Rd, FH. Road CCT informed. Ref: 401176119 - Michelle Thompson |
| 22 May 2025 - 11:24 - Received a call from 0873548699 - caller was looking for an ambulance near Extension 4 in Cape Town, I advised the caller that I am not familiar with that area. I referred the caller to Metro as a government service or Netcare911 if they are looking for a private service - CMR GO |
| 22 May 2025 - 10:12 - Received a call from 0873548699 - caller was looking for an ambulance near Extension 4 in Cape Town, I advised the caller that I am not familiar with that area. I referred the caller to Metro as a government service or Netcare911 if they are looking for a private service - Abi Bussio |
| 22 May 2025 - 09:04 - Received an accidental MyLifeLine activation from Mr Van Zyl- Confirmed all is well - membership 3827 - Joshua Snyman |
| 22 May 2025 - 08:41 - Received an accidental MyLifeLine activation from Ms Pysden- Confirmed all is well - membership 4443 - Joshua Snyman |
| 22 May 2025 - 02:59 - A2 - Mobile 01:22 89229km
A2 - Scene 01:39 89241km
A2 - 01:56 - Departed scene - stopped due to accident - waited for A3 - A3 mileage on call log. - Greg Craig |
| 21 May 2025 - 18:59 - Dr S. VD Merwe called regarding a adult male who has fallen. Called daughter back, Daughter has spoken to her father and he does not require any assistance. She will call back if anything changes. Daughter Venessa 0603973745 - Greg Craig |
| 21 May 2025 - 18:42 - Received an accidental MyLifeLine activation from Mrs Stead- Confirmed all is well - membership 8194 - CMR GO |
| 21 May 2025 - 14:51 - Received an accidental MyLifeLine activation from Mrs Stead- Confirmed all is well - membership 8194 - Abi Bussio |
| 21 May 2025 - 13:14 - Accidental call 0825585842 - Joshua Snyman |
| 21 May 2025 - 13:14 - Accidental call 0791351404 - Joshua Snyman |
| 21 May 2025 - 11:59 - Received an accidental MyLifeLine activation from Mr Bloch- Confirmed all is well - membership 11198 - Abi Bussio |
| 21 May 2025 - 08:59 - A2 in service - Joshua Snyman |
| 21 May 2025 - 08:41 - A1 inservice - Joshua Snyman |
| 21 May 2025 - 08:33 - A3 reports battery not starting - crew have advised Darren Zimmerman who advised the crew to go to battery express - Abi Bussio |
| 21 May 2025 - 07:27 - Received a call from Faircape Tokai on 0210018292 - the caller wanted to enquire regarding a patient being a possible member and getting a free discharge from Faircape Tokai to Nerina Gardens. I searched the patients information on the database and it indicated she is not a member in her own right but likely resides at Nerina Gardens. I advised the sister that there would still be a discharge rate. The sister advised she would be contacting the patients family to advise them of this and that the family may contact CMR regarding the free discharge - Abi Bussio |
| 20 May 2025 - 14:16 - @14:15 Yesterday a lady called for her friend who is trying to commit suicide but the signal was not great and she called back @14:17 - Called SAPS @15:24 spoke to Sgt. Zane @Fish Hoek SAPS gave all info callers number and the Pt. sisters number (0604371087) Barbra . Added the callers number to WhatsApp(0823393919) and spoke to her @14:25 advised that SAPS has been made aware of the call and that they will send a van ASAP. - Address 57 Peak Rd Fish Hoek - Jarod Echardt |
| 20 May 2025 - 14:14 - 14:08 - As per Srgt Olckers at Fish Hoek SAPS - they did a follow up now for Katherine and she is fine. - Morgan Will |
| 20 May 2025 - 14:13 - 13:21 - Received call from Sargent Olckers ( Fish Hoek SAPS) regarding call out to 57 Peak Road, Fish Hoek, yesterday afternoon (See OB by J. Echardt) - He was wanting to know if we had, had any further update on "patient" Katherine, advised that we have had no further calls from the original caller. Advised Srgt Olckers that we can try make contact with Katherine and will update him. 13:24 - Made contact with Katherine on 0604371087 - She was crying and upset, and stated she just wants to be left alone, she is ill and she wants to just die at home, and that is her right. She was angry that police are calling again and wants them to leave her alone, I advised her that the police are just trying to check if she is ok and that is why they have gone out there again. She went on to state that she is ill and has a gastro intestinal diagnosis from the hospitals and she thinks this is not what is wrong with her, but the hospitals do not listen to her. She said we (CMR) had gone out to her and taken her to hospital, and she said that we were lovely and she is grateful for our help. She said that her sister (Barbara) is there with her and she is not alone. I advised that I will inform the police. While on the line with her, SAPS arrived at the CMR premises and asked if we had any other contact details for Katherine, as they went out to the house, but Barbara would not let them see Katherine, Srgt Olckers given contact details for Katherine, and they will do another follow up. No further assistance by CMR
- Morgan Will |
| 20 May 2025 - 14:07 - @14:15 Yesterday a lady called for her friend who is trying to commit suicide but the signal was not great and she called back @14:17 - Called SAPS @15:24 spoke to Sgt. Zane @Fish Hoek SAPS gave all info callers number and the Pt. sisters number (0604371087) Barbra . Added the callers number to WhatsApp(0823393919) and spoke to her @14:25 advised that SAPS has been made aware of the call and that they will send a van ASAP. - Address 57 Peak Rd Fish Hoek - Jarod Echardt |
| 19 May 2025 - 16:14 - Received a call from Excellent 0217854525 @ 16:00 from longbeach mall security reporting an elderly man collapsed +- 5 minutes ago he is not on scene but watching from the camera . He gave the daughters number who is with the pt 0723595332 i called and advised i will an ambulance and had accepted private bill but at the moment we have no ambulances available , the son who took over the call advised they will take pt to longbeach medical as they are already there . - Princess Khumalo |
| 19 May 2025 - 15:05 - Received a call from Zibone 0710175095@14:31 requesting an ambulance for a 60 yr old male who is short of breath ,advised pt there will be a private bill pt declined and asked if its possible to bring pt to us . I advised pt will still need to go to hospital the private bill will still apply if transported by us to hospital . The lifeguard asked if i could contact metro his battery is dying ,which i did and metro advised they don't have vehicles at present but they will call caller back for a better and clearer location. Called caller back he said metro called but he missed the call , he is driving pt to hospital . - Princess Khumalo |
| 19 May 2025 - 08:47 - A1 and A2 booking in service time check :08:46 - Princess Khumalo |
| 19 May 2025 - 01:51 - 0217824101 Brian 5 Springbok Way Fish Hoek calling as he had a bit of abdominal discomfort what he described as just below the stomach area. Caller wanted to know if we could send someone out to tell him what it is. I asked if he had any other symptoms and caller said he was a little nauseous earlier but that subsided. I explained to caller that I could send someone out but as the symptoms are so vague they may not be able to give him answers. Caller said not to worry. I then advised that if he wants to see how things go for the next 30 minutes to a hour and if the symptoms have still not subsided to rather allow us to send someone to him. He said he shall do that. He also asked if there are any doctors available, I explained that we do not have doctors in the service and that the doctors rooms usually open at around 9am today. I exxplained again taht I could send someon out if he wished, caller said not to worry and he would see how it goes - Monique Joubert |
| 19 May 2025 - 01:34 - Jennifer potter 22 Plane Crescent, Silverglades, calling as she thought she has set off her mylife line unit, I explained that it had not been set off but I was glad all was in order - Monique Joubert |
| 18 May 2025 - 11:06 - Got a call from 0832516355 he is trying to locate his friend that was taken from NHM during the week i advised that he will have to call in during the week and a Manager will be able to tell him what hospital Patient went to caller called back again and i had to explain that the hospital pts go to depends on their preference ,med aid or if hospitals are on divert #10913 - Tyree Jacobs |
| 18 May 2025 - 09:16 - A3 Booking in service - Tyree Jacobs |
| 18 May 2025 - 09:16 - A2 in service, time check completed, Radio 5/5 Bianca and Thelma - Monique Joubert |
| 18 May 2025 - 09:06 - A1 Booking in service - Tyree Jacobs |
| 18 May 2025 - 07:31 - Got a call from 0833605869 Sharon # 305 Asking for advice her friend from overseas is visiting he is staying in Muizenberg He had a Seizure and then Dislocated his shoulder he took a uber to FBH but has not been seen yet as per caller She asked if we could do anything about it i advised her we could transport him out to a different facility but we can not go to FBH and treat him i also advised she can go via med aid and get pre auth for a transfer Pt is not on med aid and she says the starting cost at a private facility is going to be to much i then advised that he rather stay at FBH until he gets seen if anything happens to him they will assist him - Tyree Jacobs |
| 17 May 2025 - 11:10 - Got a missed call From 0798786422 i called the number back The guy asked if he is though to Dr kempe i advised that he is through to cape medical response he said that he does not need our help said goodbye and ended the call - Tyree Jacobs |
| 17 May 2025 - 09:46 - 10010 My life line activation, all is in order, no emergency Hendrik Goedhart - Monique Joubert |
| 17 May 2025 - 02:46 - Received a call from Pretty at Netcare911 for reference 5028 at 17 Noordsig avenue that they did have an ambulance on route to. Caller reports 39 year old female having a first time seizure currently unresponsive. On scene contact is Kyle 0848654749. I spoke to Kyle who advised his wife is 39 years old appeared to have stopped breathing momentarily in her sleep but is now conscious, the caller says he thinks it was sleep apnea. The caller reported while on the phone that the patient is now conscious but struggling to move her body. I offered to send someone out to the residence and in this moment the patient began moving and saying she was fine. I offered again to dispatch an ambulance to the scene and advised of private billing to which the caller declined. The caller advised that the patient believes she is now okay and that they would rather wait for Netcare911 to avoid a possible private bill if the patient does not get transported to hospital - Abi Bussio |
| 17 May 2025 - 02:45 - Received a call from 0721969217 asking for a closer service for her son who injured himself playing at Wynberg school. advised or ER and Zmed an she said she will take him private to KBH - Joshua Snyman |
| 16 May 2025 - 22:15 - Received a call from 0721969217 asking for a closer service for her son who injured himself playing at Wynberg school. advised or ER and Zmed an she said she will take him private to KBH - Joshua Snyman |
| 16 May 2025 - 21:01 - Received a call from 0797191540 - phoned back to confirm the call was a pocketdial - Abi Bussio |
| 16 May 2025 - 18:45 - I did offer to send someone out anyway however the caller advised that she would transport to hospital - Monique Joubert |
| 16 May 2025 - 18:45 - 082303300 Female caller, her dad has a suprapubic catherter that appears to be blocked, I explained that it would be best for him to return to hospital as there is a high chance of infection with these catherters and if it is tried to unblocked they could cause damage or other complications. - Monique Joubert |
| 16 May 2025 - 10:27 - A3 in service, crew Lance and Bianca mobile out duty - Monique Joubert |
| 16 May 2025 - 10:26 - A2 out duty to O2 Vehicle checks completed, Tyron and Thelma - Monique Joubert |
| 16 May 2025 - 10:14 - 0839906434 received a call from this number, I tried calling the number back and was cut off - Monique Joubert |
| 16 May 2025 - 02:14 - Received a call from 0812709822 - caller reports his wife has a catheter but is appears the catheter is not working properly in the sense that the bag is not filling up for urine and he wanted to know if we can assist with changing or fixing the catheter. I advised the caller that we unfortunately do not assist with catheters and it would be best for the patient to see guidance from her doctor. The patient will go privately to hospital - Abi Bussio |
| 15 May 2025 - 21:48 - Received an accidental MyLifeLine activation from Ms Sonnekus - Confirmed all is well - membership 9843 - Joshua Snyman |
| 15 May 2025 - 13:35 - Received an accidental MyLifeLine activation from Mr Heitman - Confirmed all is well - membership 11082 - Zheograthia Sauls |
| 15 May 2025 - 11:44 - Paul from ER24 called asking for assistance in Laaiplek Velddrif with a CVA - Zheograthia Sauls |
| 15 May 2025 - 10:06 - Received a call from Claire 0835010667 for an unresponsive homeless male on the corner by the kings of kings church - caller says he made seizure like movements, not responding but he is breathing looks like he is sleeping and making funny movements- I advised Claire we do not have vehicles at the moment but can log the call with Metro she advised it is okay and she will give false bay hospital a call herself - Zheograthia Sauls |
| 15 May 2025 - 10:01 - Mrs Burns My Lifeline went off and we tried calling on the device no answer - called on landline no medical emergency - - Lindi Bredenhann |
| 15 May 2025 - 09:51 - Received an accidental MyLifeLine activation from Mrs Mason - Confirmed all is well - membership 11051 - Zheograthia Sauls |
| 15 May 2025 - 08:40 - A4 in service - - Lindi Bredenhann |
| 15 May 2025 - 06:56 - Received an accidental MyLifeLine activation from Mrs Hunt - Confirmed all is well - membership 11396 - CMR GO |
| 14 May 2025 - 23:21 - Received a mylifeline activation from Mr James Matthews he was checking if the device works ,all is well no emergency . 22 Germsbok street Scarborough membership number 10188 - Princess Khumalo |
| 14 May 2025 - 14:04 - Received a call from 0677951634 who is a Jupiter primary school teacher Luke who has a 11 YO boy with SOB( I could hear the boy answer questions in full sentences) and neck pain advised of private bill and they could not accept. Logged with metro on behalf of them REF:1842 - Joshua Snyman |
| 14 May 2025 - 12:06 - Received an accidental MyLifeLine activation from Mrs Hunt - Confirmed all is well - membership 11396 - Abi Bussio |
| 14 May 2025 - 10:33 - A2 being dropped at High signs - Abi Bussio |
| 14 May 2025 - 08:32 - A1 booking in service - Abi Bussio |
| 14 May 2025 - 00:23 - Mylife line activation for Mr Biggs member 10291 35 Trafalgar place, no emergency, all is in order - Monique Joubert |
| 13 May 2025 - 21:19 - Rv1 reports outside security lights are on but the house itself is in complete darkness. It doesnt look like anyone is home. I have let Darren know about the situation and as discussed there isnt much that we can do at this time of night. We will try get hold of his ex wife and go from there - Monique Joubert |
| 13 May 2025 - 21:10 - Received a call from Stuart Murdoch, he explained that the address that was given was the incorrect one, he gave the correct address of 6 Silverlea Way. I explained that this is probably a SAPS matter, he advised that they have also been trying to get hold of Alan James and he is not answering his phone at all. I advised that Greg Did go passed the house but as this is the incorrect address ill ask if Greg doesn't mind popping passed there - Monique Joubert |
| 13 May 2025 - 20:52 - Received a call from Jenine Peers @ 20:34 0832693191 reporting she has not heard from a friend for 2 weeks now and he is not answering his phone . She wanted to know if he is on our system , we could not find the pt on the system ( Allan James 48 Alleyne yeld crescent silverglades ). I advised she can call SAPS to assist further ,caller is not on scene and stays far . - Princess Khumalo |
| 13 May 2025 - 18:49 - Received a call from Kaylee on 0769529931 - caller reports she resides at Sunnyaches Caravan park with her dad. Her dad is the patient who is experiencing Gangreen on his foot, it is very wet and smells bad. The caller did phone metro this morning but is still waiting for an ambulance. I offered to dispatch an ambulance and advised of private billing but the caller declined therefore they have opted to rather wait for Metro. - CMR GO |
| 13 May 2025 - 18:43 - Received a call from Kaylee on 0769529931 - caller reports she resides at Sunnyaches Caravan park with her dad. Her dad is the patient who is experiencing Gangreen on his foot, it is very wet and smells bad. The caller did phone metro this morning but is still waiting for an ambulance. I offered to dispatch an ambulance and advised of private billing but the caller declined therefore they have opted to rather wait for Metro. - Abi Bussio |
| 13 May 2025 - 15:28 - Received a call from 082 529 4812 asking weather her kid having a fever for 3 days is normal and weather she should take him to hospital. I advised she should have him seen. - Joshua Snyman |
| 13 May 2025 - 15:11 - Received a call from 0834528673 who works at the light house cafe. Caller states that the chef has been SOB for a while and general un well feeling the whole day. Advised of private bill and they said they would take the Pt privately to FBH - Joshua Snyman |
| 13 May 2025 - 12:27 - Received an accidental MyLifeLine activation from Mrs Walker - Confirmed all is well - membership 8736 - Abi Bussio |
| 13 May 2025 - 12:25 - Received an accidental MyLifeLine activation from Mrs Walker - Confirmed all is well - membership 8736 - Abi Bussio |
| 13 May 2025 - 09:55 - Walker My Lifeline went off called on scene accidental activation - Abi Bussio |
| 13 May 2025 - 08:49 - A1 in service - Joshua Snyman |
| 13 May 2025 - 04:07 - Got a call from 0836519436 stating that her son has a tummy bug he has woken up and is in pain she asked if she should take him to hospital i advised that that would be her best option they will be able to give or prescribe something there - Tyree Jacobs |
| 12 May 2025 - 21:59 - got a call from Jakie 0647582742 asking if we could assist with transport from 2 Mil hospital to wetton I advised that we do not have vehicles avail and that she could contact ER24 as they are a service provider for 2 Mil - Tyree Jacobs |
| 12 May 2025 - 19:05 - Netcare called 0102098000 asking if we could assist with a call in muizenberg for a 74 yo female ?CVA i advised that we do not have any vehicles available - Tyree Jacobs |
| 12 May 2025 - 17:24 - Candi 0798256881 called for a girl who got knocked over by a car by the flats at the end of Fish Eagle Pl in Masiphumelele but she is not on scene asked for the O/S 0630484086 - Spoke to on scene who advised that the Pt. walking around with limp left knee and hip and to the arm - Call logged with metro REF#2537 as the last ambu was dispatched well logging the with metro - Jarod Echardt |
| 12 May 2025 - 07:01 - 0447563235983 male caller calling on behalf of his friend who has been out drinking but he is now vomiting uncontrollably and his friend feels that this is more then alcohol alone, he is based in Sea Point. I explained to caller that we are out in the Fish Hoek Area and provided him with two emergency service number is that area - CMR GO |
| 12 May 2025 - 04:40 - 0447563235983 male caller calling on behalf of his friend who has been out drinking but he is now vomiting uncontrollably and his friend feels that this is more then alcohol alone, he is based in Sea Point. I explained to caller that we are out in the Fish Hoek Area and provided him with two emergency service number is that area - Monique Joubert |
| 12 May 2025 - 04:02 - Mrs Otto 0733829697 member 9680 21 Carlton Road Fish Hoek, has woken up this morning and is extremely dizzi, and a little off balance but not too bad. She was concerned that she may be having a stroke. I reassure her that her symptoms sound more like vertigo related, however as I am not there assessing her I am not able to confirm that 100%. Caller then advised that she actually does have vertigo, so instead of us sending someone out she is going to try take her medication and go form there. I asked her several times if she is sure. Caller stated that she is 100% sure. I explained that she is more then welcome to give us a call back if she is still concerned or if the medication does not work. She thanked and advised that she would do that - Monique Joubert |
| 11 May 2025 - 17:37 - @17:16 Edwin from Metro called for a MVA(REF#1619) near in2foods Kommetjie x1 car rolled unsure of injuries as the caller was driving pass - Called the on scene caller 0662970437 she advised that she drive passed after the car rolled saw it laying in the bushes - Called DZ advised him of the called asked if Metro is sending from their side I advised I'm unsure did not ask - Called Metro back Edwin advised that he can only send a Rv that is still on a call. Asked has the call been logged with other services he advised that the call was logged with 107 - Followed up with fire control spoke to Michaela who advised that Fire is on scene and the Pt. is P3/G refusing treatment - DZ is aware of the Pt. and that they are refusing treatment. - Jarod Echardt |
| 11 May 2025 - 12:54 - @12:50 A lady called for her grandmother who is having active chest pain and is bedridden. Well talking about private bill and medical they advised that a family member is on the way to take her to hospital - Jarod Echardt |
| 11 May 2025 - 10:36 - DZ called asked if control received a call for a cyclist advised no and asked if the call can be logged with metro as he received from Grant Spooner 0835900808 - Called logged with metro REF#0849 - Jarod Echardt |
| 11 May 2025 - 04:29 - Call 20250511/1 - The crew have requested to be booked off run for the rest of the shift as they are not mentally capable of continuing after this call. They will contact TT. - Michelle Thompson |
| 10 May 2025 - 19:08 - Received a My Lifeline activation from Anke Sonnekus- confirmed all is well - membership 9843 - Michelle Thompson |
| 10 May 2025 - 15:36 - addition to Ob Entry below Netcare called back stating that the caller has made contact again Netcare asks if they could put the caller through i advised that unfortunately we now don't have any vehicles available - Tyree Jacobs |
| 10 May 2025 - 15:02 - Addition to OB entry below we received 2 Os Contact numbers 0729269293 and 0832384178 we are not able to get through to any of the numbers the address for this call is 83 Salamander road close to Pilchard Place The pt is 20 years old And on La health Netcare Reff 5295 Due to us not being able to make contact os we are handing the call back to netcare LB has been made aware of the call - Tyree Jacobs |
| 10 May 2025 - 14:44 - received a call from Bridget at Netcare 911 requesting assistance for a primary call in Hout Bay, I explained that Chapmans peak is closed and therefore it would take us a good while to get there due to being divert and I suggested that she make contact with ER24 who is much closer then we are - Monique Joubert |
| 10 May 2025 - 14:36 - Got a call from 0674096252 For a adult male that i snot breathing in Kenilworth i advised caller call Netcare or Er24 as they are much closer to the area - Tyree Jacobs |
| 10 May 2025 - 13:55 - Er24 Called 0102053000 For a Adult Having a CVA in the Heldeberg area i advised that we dont have vehicles anywhere close to the Heldeberg area - Tyree Jacobs |
| 10 May 2025 - 08:48 - A4 Booking in service - Tyree Jacobs |
| 10 May 2025 - 08:36 - 08:35 Rv2 in service Time check completed Abby - Monique Joubert |
| 10 May 2025 - 02:22 - Received a call from Gillian Vigne #7598. She was at CMC this afternoon as she has fractured her left shoulder and they took off her My Lifeline button. She is worried that she now wont be able to get hold of us if she needs us during the night. She says she has a pain in her left arm. I explained that the pain could be from her shoulder fracture. She was given pain meds so I advised she take them. I assured her that she can call us at any time. - Michelle Thompson |
| 10 May 2025 - 01:12 - Received a call from Patrick Somers (0609258804 number he called with) who resides at 36 Nerina Avenue -Adult male with kidney stones and in a lot of pain due to kidney stones- pt has taken pain killers and says they are not working would like to get to hospital to be removed as that is what he was told by a doctor the last time he went to get it checked out- non member private billing accepted - when asking Patrick for a contact number he gave 0032497479640- upon logging the call, Patrick called back and said the pain killers are starting to work and he would just go to hospital the next day- I advised Patrick to give us a call back any time if he gets worse - Zheograthia Sauls |
| 09 May 2025 - 22:36 - I called to follow up with Metro regarding the entry below and they said the ambulance had been there already - Michelle Thompson |
| 09 May 2025 - 21:45 - TOC 21.21 Male was assaulted by the community at KwaZulu - down Pokela Rd, Masi. He has a cut above his eye which is bleeding a bit. He isnt able to walk but is conscious and talking. spoke to the O/S contact - 0833315615 Cnst Sompani. They have contacted Metro. I said I would follow up with Metro but as it isnt a P1 we are not able to assist - Michelle Thompson |
| 09 May 2025 - 20:10 - Received a My Lifeline activation from John Berrey- confirmed all is well - membership 314 - Michelle Thompson |
| 09 May 2025 - 15:43 - Got a call from 0847568210 Asking if we could advise on what anti choking device they could purchase for their first aid kit i advised her that i would give her the wrong advise as im not familiar with those devices she will call again on Monday - Tyree Jacobs |
| 09 May 2025 - 15:31 - Received a My Lifeline activation from Rupert Toms- confirmed all is well - membership 11247 - Tyree Jacobs |
| 09 May 2025 - 12:49 - Correction on ob entry below mebership should read 3720 - Tyree Jacobs |
| 09 May 2025 - 12:49 - Received a My Lifeline activation from Chris Moerdyk- confirmed all is well - membership 10934 - Tyree Jacobs |
| 09 May 2025 - 11:47 - Received a My Lifeline activation from Gillian Alexander- confirmed all is well - membership 10934 - Tyree Jacobs |
| 09 May 2025 - 09:02 - Got a call From 0102053000 Asking if we service the Lange Baan area because we popped up as a service provider for Hopefield I advised that normaly when one searches for and emergency number ours is the first one that pops up I advised that she gets in contact with west coast Med, Er24 or Netcare she said ER24 is a bit to far they will contact west coast med - Tyree Jacobs |
| 09 May 2025 - 06:49 - Received a call from Mrs wood on 0826882765 - caller reports she is having anxiety but the paramedic has already been out to assess her so she wants to speak to a doctor, I advised her the only place she would be able to contact a doctor right now would be in the ER - the caller then said no and hung up - CMR GO |
| 09 May 2025 - 03:34 - Received the 6th call for the night from Ms Wood saying she has anxiety and if we can do anything. I said there is not much but I can send out an ambi and she said she doesn't want that. - Joshua Snyman |
| 09 May 2025 - 03:20 - Received another call from misses Wood regarding wanting someone out o help talk to her as she has bad anxiety. She asked for a doctors number and I advised the ER would be her best option - Joshua Snyman |
| 09 May 2025 - 03:15 - Received a call from Mrs wood on 0826882765 - caller reports she is having anxiety but the paramedic has already been out to assess her so she wants to speak to a doctor, I advised her the only place she would be able to contact a doctor right now would be in the ER - the caller then said no and hung up - Abi Bussio |
| 08 May 2025 - 12:13 - Received a call from Hezekiah (0602856521) who asked for assistance with declaring a pt who passed away this morning from natural causes he advised he called metro this morning at 9 o clock #REF1038 and they still have not arrived I advised we are willing to come out and do the declaration and should be there shortly - upon logging the call Hezekiah called back and advised metro has arrived on scene-on scene contact Aisha Daniels(mother of deceased )0845899968 - Zheograthia Sauls |
| 08 May 2025 - 10:30 - Rv1 - Greg Mills reports that on call 20250508/4 he injured his ring finger and pinky. The nail is blue and there are abrasions. It has been reported to LB and TT. He is not wanting to book off at this stage. - Michelle Thompson |
| 08 May 2025 - 08:53 - A3 in service - Michelle Thompson |
| 08 May 2025 - 08:19 - Received a call from 0833393410 upon answering the call they dropped the call -called back they advised it was a mistake - Zheograthia Sauls |
| 08 May 2025 - 06:49 - Received a call from Scarborough Security on 0217801274 - caller reports her one security officers has come across a gentleman who is ?intoxicated that fell +-1 meter off a wall, the patient was briefly on the floor but has regained conscious and is absconding from the scene. On scene (Laurence 0630792925) reports he is following the gentleman to make sure he is not hurt but the gentleman keeps walking away. After speaking with L.Bredenhann the call has been handed over to metro under reference 2512 - CMR GO |
| 07 May 2025 - 21:49 - Received a call from 071 972 0628 who thinks her husband has appendix related pain, advised of private bill as their membership has expired and she said she will take him through privately - Joshua Snyman |
| 07 May 2025 - 20:31 - Received a call from Scarborough Security on 0217801274 - caller reports her one security officers has come across a gentleman who is ?intoxicated that fell +-1 meter off a wall, the patient was briefly on the floor but has regained conscious and is absconding from the scene. On scene (Laurence 0630792925) reports he is following the gentleman to make sure he is not hurt but the gentleman keeps walking away. After speaking with L.Bredenhann the call has been handed over to metro under reference 2512 - Abi Bussio |
| 07 May 2025 - 14:04 - Received a call from 0824874932. Called by mistake. - Michelle Thompson |
| 07 May 2025 - 13:30 - Received a call from Anke 0847072535 regarding a post on the Imhoffs Gift group where someone posted that their mom couldnt breathe. I got an o/s number 0847072535 and called them. The Pt is celebrating her 80th birthday. She suffers from COPD and Asthma. The daughter says she thinks her mom was just very overwhelmed and is feeling much better now. They have given her an asthma pump and her breathing is much easier. Received numerous calls regarding this due it being posted on a WhatsApp group. - Michelle Thompson |
| 07 May 2025 - 13:19 - Received two missed calls from 0828553144- who confirmed it was a pocket dial - Zheograthia Sauls |
| 07 May 2025 - 12:32 - Received a call from Kari #5785 enquiring about the flu injection and who can have it. I told her that unfortunately we do deal with them and it is advised that she contact the pharmacy sister who deals with the injection - Michelle Thompson |
| 07 May 2025 - 11:06 - Received from Victor Thomas from Living Hope. He cut his hand this morning on a door handle. It is a minor laceration. The door handle was not rusty but quit new. He enquired if he needs a tetanus shot and if we do that. I explained that we don't and that if the handle was new then he shouldnt need one - Michelle Thompson |
| 07 May 2025 - 08:40 - Rv2 and A4 in service - Michelle Thompson |
| 07 May 2025 - 08:00 - Received a MyLifeLine activation from Mrs Gillet - confirmed all is well - membership 10022 - Zheograthia Sauls |
| 06 May 2025 - 21:22 - Received a call from 0715428428 Lisa @ 20:42- reporting her 72yr old mother has abdominal pain then started shaking and fell over and became semi conscious but now breathing ,talking and awake .Patient not members and could not accept private billing , i advised they don't need to pay tonight an arrangement can be made . Lisa opted to see how it will go in ten minutes ,if nothing changes she will call back . i advised she can call back anytime . 51 Rameron Road Imhoff Gift Kommetjie - Princess Khumalo |
| 06 May 2025 - 15:25 - Received a call from 0839889179 - no response upon answer, attempted to phone back but no response. Unable to locate a membership on the database under the membership - Abi Bussio |
| 06 May 2025 - 09:52 - Ms Walker Member 8736 mylife line activation , no emergency - Joshua Snyman |
| 05 May 2025 - 21:21 - A1 checks completed @ 21:20 - Princess Khumalo |
| 05 May 2025 - 20:16 - Received a MyLifeLine activation from Mrs Whitford - confirmed all is well via her cellphone - membership 11110 - CMR GO |
| 05 May 2025 - 17:32 - Received a MyLifeLine activation from Mrs Whitford - confirmed all is well via her cellphone - membership 11110 - Abi Bussio |
| 05 May 2025 - 16:55 - Received a call from Samaya on 0727375599 who resides at 9 Peak road in Fish Hoek - caller reports her 4 year old daughter got her fingers stuck in a chain of a bicycle and the axel, initially the fingers were stuck and they couldnt release the fingers, while on the phone the patients father decided to grind the bicycle apart and the patients fingers came loose therefore they will go to hospital privately - Abi Bussio |
| 05 May 2025 - 16:46 - Previous OB entry was contacted us via 0827839882 - Abi Bussio |
| 05 May 2025 - 16:45 - Received a call from a 69 year old female who took a fall in her shower last week Sunday (27th of April) knocking her head, the patient has pain radiating from her head to her shoulder, the patient has seen her GP who gave the patient pain medication. At this stage the patient does not want to go to hospital and will monitor her condition till tomorrow and if no further improvement she will contact her GP again - Abi Bussio |
| 05 May 2025 - 13:03 - Ms Bron Member 3986 mylife line activation , no emergency - Joshua Snyman |
| 05 May 2025 - 12:46 - Cartrack giving issues call logged, Harri informed. - Lindi Bredenhann |
| 05 May 2025 - 10:10 - RV2 booking in service - Abi Bussio |
| 05 May 2025 - 09:32 - RV1 in service - Joshua Snyman |
| 05 May 2025 - 09:06 - Received a call from 0656599320 who states he is looking for a sex doctor. Advised we don't have any contacts for that - Joshua Snyman |
| 05 May 2025 - 08:31 - Received a call from 0822989308 who's husband has had chest pains for 3 days and would like to have him seen before taking him to the doctor. Advised of private bill and they said they have an agreement with netcare and would call them to see if they hand it to us - Joshua Snyman |
| 05 May 2025 - 08:19 - Received a call from 072 142 0202 asking weather her appendix is bursting. I advised we cant know over the phone but we can send out a vehicle. She stated she has a doctors appointment at 09:00 - Joshua Snyman |
| 05 May 2025 - 08:11 - Mel reports while on call number 20250504/12 she assisted the ambulance crew with lifting a patient and appears to have injured her shoulder/lower neck muscle - T.Theron will be notified. At this stage Mel reports the pain seems to be muscular - Abi Bussio |
| 05 May 2025 - 07:22 - Mel reports while on call number 20250504/12 she assisted the ambulance crew with lifting a patient and appears to have injured her shoulder/lower neck muscle - T.Theron will be notified. At this stage Mel reports the pain seems to be muscular - Abi Bussio |
| 05 May 2025 - 06:24 - 0824434542 female caller asking if there have been any reports of a motorbike accident in the last few hours. I explained that I dont have anything like that one our board - CMR GO |
| 05 May 2025 - 05:41 - Received a call from 0710384696. They are looking for an ambulance in the North West Province. I explained that we are in FH in the Western Cape - Michelle Thompson |
| 05 May 2025 - 04:46 - I called A2 but it rang a few times then diverted to A3. Tried again and A2 answered. - Michelle Thompson |
| 04 May 2025 - 20:57 - Received a call from 0828263030. 7 Gordon Road, Kenilworth for a Declaration. I told them that we are in FH and advised them to call Metro or ER24 or Netcare. They are with Discovery so advised they call them to send someone. - Michelle Thompson |
| 04 May 2025 - 18:58 - 0824434542 female caller asking if there have been any reports of a motorbike accident in the last few hours. I explained that I dont have anything like that one our board - Monique Joubert |
| 04 May 2025 - 18:13 - Patricia Gussenhoven Member 6969 mylife line activation , no emergency - Jarod Echardt |
| 04 May 2025 - 13:48 - A SAPS officer from O/V called for a adult male that hit his head and now is unable to walk but is breathing talking and Conscious - Asked did they phone Metro yet if not that I will log the call for them but will need contact info 0658485600 - 0738235582 - Pt. location Masiphumelele Makhayangoku near the sports just Fish Eagle Pl Rd - Call logged with metro REF# 1123 - Jarod Echardt |
| 04 May 2025 - 13:43 - A divert call to Rv2 - adult male with a dislocated right shoulder at he Bike Park at Constantia Uitsig - I advised the caller i have no vehicles that side at the moment but will log the call with ER24 as they are a closer service - Pt. is on a moment medical - Called Er24 call logged REF#0413 - Jarod Echardt |
| 04 May 2025 - 10:18 - Jeremy Marten Member 11258 mylife line activation , no emergency - Jarod Echardt |
| 03 May 2025 - 22:26 - Lindi called back, Chris is now off Run. We will drop down to 1 RV and screen calls and if need be dispatch ambulances to calls that we would usually dispatch RVs to Like retirements homes. - Monique Joubert |
| 03 May 2025 - 22:21 - When trying to dispatch RV2 Chris DM to call 20250503/23, i was informed that he has a terrible spasm which has caused him to take 20mg of diazepam, and ativan and a voltarin and he is currently not able to do the call. I explained that he is to please make contact with Taryn. Once I dispatched RV1 to the call I attempted to reach Taryn but it went to Voicemail. I then called Lindi to explain the situation and she advised that she would try making contact with Taryn - Monique Joubert |
| 03 May 2025 - 07:00 - Stanley Allen Member 10709 mylife line activation , no emergency - Jarod Echardt |
| 02 May 2025 - 23:57 - Address for below call: 8 Musca Close, OV. Tel number 0639398000 - Michelle Thompson |
| 02 May 2025 - 23:46 - TOC 23.34 Received a call from Mr Harmse for a 58yr Lady who is out of breath for 2 days. Went for x-rays at Vic and there is a spot on her lungs. I advised of private billing. I said I could call Metro for them. He said they called Metro this morning. I then offered to follow up. He could not give me a Ref number. When I called Metro they said that Amb #28 is on its way to the call. I called back to tell the caller. - Michelle Thompson |
| 02 May 2025 - 21:13 - Received a WhatsApp call from Rene 0649832474 @ 20.12 requesting our help to contact SAPS. Apparently she has a friend in SAPS and can't get hold of him and she doesn't have airtime to call SAPS. I informed her that we very busy with P1 calls but that I would try and contact them for her. She says there is a family conflict going on at her house - 3 Genevieve Close, Noordhoek. I then gave her the SAPS FH Cell number and said she could try and WhatsApp call them. When I had a free moment @ 20.28 I tried to call her back. I could only hear shouting and crying in the background but nobody spoke on the phone. I then called FH SAPS and gave them all the info I had. - Michelle Thompson |
| 02 May 2025 - 14:32 - So we received a mylife line activation for this unit. The unit belongs to Coleen Cheminais member 7873, she was involved in a Pedestrian accident a few days ago and it is suspected that her unit took a tumble during the incident. The unit has been found and is out in Redhill. The person who has contacted us has provided his details and has advised that he will drop it off at one of out offices in the next few days.
I was not able to speak to the client or the NOK, but I have spoke to one of her emergency contacts on the unit Danielle and let her know that the unit has been found.
His name is Greg and his contact number is 0824225575.
- Monique Joubert |
| 02 May 2025 - 14:16 - A2 reports their brakes are making a noise when breaking while descending. Reported to DZ - Joshua Snyman |
| 02 May 2025 - 12:02 - Received a call for a motorbike that has been involved in a accident, on the corner of Buller Louw Road and Ou Kaapse Weg near King of Kings. Chantelle 0829246246, I spoke to Bianca about the call and the information advised that it is one of the delivery bikes, initial call said it was a Mr D Driver. I was asked to contact Lindi, I spoke to Lindi who asked to long the call with metro. Called Metro and logged call ref# 1307. Called Darren to inform him of the call and explained what was happening, he advised that they can dispatch as the information that is received is that the person is not serious and does not need urgent medical attention right now - Monique Joubert |
| 02 May 2025 - 10:56 - RV2 inservice - Joshua Snyman |
| 02 May 2025 - 10:08 - Member 7135 mylife line activation, no emergency Patsy Mackellar - Monique Joubert |
| 02 May 2025 - 08:52 - A2 and A3 inservice - Joshua Snyman |
| 02 May 2025 - 06:34 - Received a complaint from 0769324539 regarding A3 being parked on the roadway on a blind corner on Forest Drive in ST. He says you can not see past the ambulance as it is on the bend. - Michelle Thompson |
| 01 May 2025 - 22:26 - Received a My lifeline activation from Colleen Cheminais #7873. I called the device and could not hear anything. I then called the number on the membership and the Client says that she does not have the device anymore and that she has returned it to the office. I tried again to call the device and could only hear noises. - Michelle Thompson |
| 01 May 2025 - 19:21 - Received a My lifeline activation from Anke Sonnekus #9843. All is well - Michelle Thompson |
| 01 May 2025 - 18:45 - Good day all,
We had a bit of a panicked called from Dorothy Summers member 3844 12 Egret Circle, Imhoff. Her husband is on O2 24/7 and there is a power outage in the area which can last up to 24 hours. They have emergency O2 which will only last 4 hours on a single charge. When they called they had 2 hours left.
I contacted Taryn to advise her of the situation and she asked me to see if we still had the spare regulator in Morgans office so until the power is returned and send a large cylinder through. They will get the emergency O2 charged in between by getting in to a friends house.
We have sent Large cylinder 25M1 with the black spare regulator that is already missing one pin to the client, it shall be returned as soon as power is restored.
- CMR GO |
| 01 May 2025 - 17:40 - Good day all,
We had a bit of a panicked called from Dorothy Summers member 3844 12 Egret Circle, Imhoff. Her husband is on O2 24/7 and there is a power outage in the area which can last up to 24 hours. They have emergency O2 which will only last 4 hours on a single charge. When they called they had 2 hours left.
I contacted Taryn to advise her of the situation and she asked me to see if we still had the spare regulator in Morgans office so until the power is returned and send a large cylinder through. They will get the emergency O2 charged in between by getting in to a friends house.
We have sent Large cylinder 25M1 with the black spare regulator that is already missing one pin to the client, it shall be returned as soon as power is restored.
- Monique Joubert |
| 01 May 2025 - 09:21 - A3 deep clean has been completed, Crew in service, 09:20 time check, radio 5/5 and crew Angus and Maxi - Monique Joubert |
| 01 May 2025 - 08:08 - Operations brief message has been completed and sent - Monique Joubert |
| 30 Apr 2025 - 21:57 - Received a My lifeline activation from Ms Reid #10513. All is well - Joshua Snyman |
| 30 Apr 2025 - 16:45 - Edwin from Metro called to ask if we did a declaration at 16 Rathfelder Ave, Constantia today. He has an officer o/s and the family say that SAPS have been and we were there but didn't leave any paperwork. I confirmed that we have definitely not been there today.
- Michelle Thompson |
| 30 Apr 2025 - 13:48 - Received a My lifeline activation from Edmund Schurr #11327. All is well - Michelle Thompson |
| 30 Apr 2025 - 10:26 - Update on previous entry. Caller called by mistake. All is well. - Michelle Thompson |
| 30 Apr 2025 - 10:17 - Received a missed call from 082 575 9981 - Breann Jacobs #7661. I tried to call back many times but no answer. I then called her mom but she says she s at home but her daughter is not there and is not sure where she is. She will try and get hold of her daughter and get back to us. - Michelle Thompson |
| 30 Apr 2025 - 10:15 - A1 in service - Michelle Thompson |
| 30 Apr 2025 - 09:17 - Rv2 in service - Michelle Thompson |
| 30 Apr 2025 - 08:47 - A3 in service - Michelle Thompson |
| 30 Apr 2025 - 08:46 - A2 in service - Michelle Thompson |
| 30 Apr 2025 - 08:18 - A1 reports a flat right rear tyre - Michelle Thompson |
| 29 Apr 2025 - 21:15 - Received a call from 0728551975. Reports her daughter has had the sewing needle impaled through her finger. Asked if we can pull it out. Advised we will not pull it out but can come assist if to sore. Caller said she will go to ER privately - Joshua Snyman |
| 29 Apr 2025 - 21:05 - Received a My lifeline activation from Mr Biggs #10291. All is well - Joshua Snyman |
| 29 Apr 2025 - 20:11 - Murray informed me that Taryn T had called him and he is no longer working tonight as Ronnie has injured his back and is booking off. Ronnie is on call :Incident Number: 20250429/14. Not sure if he injured himself during the call as control was not informed of anything. Ronnie is replaced by Greg C on A3 - Joshua Snyman |
| 29 Apr 2025 - 19:46 - Received a My lifeline activation from Ms Sonnekus #9843. All is well - Joshua Snyman |
| 29 Apr 2025 - 14:55 - A2 reports a minor mva next to King of Kings church. No injuries. Towing and Traffic o/s - Michelle Thompson |
| 29 Apr 2025 - 14:54 - Received a My lifeline activation from Jo Tunbridge #5589. All is well - Michelle Thompson |
| 29 Apr 2025 - 08:37 - 08.36 - Rv2 and 08.37 - A3 in service - Michelle Thompson |
| 28 Apr 2025 - 14:38 - Received call from Mr Brookman from Metro control for adult female collapsed and unresponsive at lakeside fire station #1191 . Called lakeside fire to confirm condition of Pt , spoke to caller and caller said Pt is up and conscious and talking/breathing . Josh spoke to Lindi telephonically and said we are unable to assist due to having only one ambulance aval at the time and with all road closures due to fire . Called Metro back to hand call back over , stated ambulance 72 was on route - Tyron Thomas |
| 28 Apr 2025 - 12:41 - Received call from Mr Brookman from Metro control for adult female collapsed and unresponsive at lakeside fire station #1191 . Called lakeside fire to confirm condition of Pt , spoke to caller and caller said Pt is up and conscious and talking/breathing . Josh spoke to Lindi telephonically and said we are unable to assist due to having only one ambulance aval at the time and with all road closures due to fire . Called Metro back to hand call back over , stated ambulance 72 was on route - Tyron Thomas |
| 28 Apr 2025 - 12:30 - Received a My lifeline activation from Ms walker who activated by mistake :8736- confirmed all is well - Joshua Snyman |
| 28 Apr 2025 - 10:42 - Received a My lifeline activation from Mr Riley who activated by mistake :10063- confirmed all is well - Joshua Snyman |
| 28 Apr 2025 - 09:40 - Received a call from +55 61 9874 6514 who is looking for a prescription for her emergency meds, advised we do not do that and she would need to see a GP or go to FBH - Joshua Snyman |
| 28 Apr 2025 - 09:07 - A3 inservice - Joshua Snyman |
| 28 Apr 2025 - 08:20 - A1 inservice - Joshua Snyman |
| 27 Apr 2025 - 22:11 - Received a My lifeline activation from Mr Davids Biggs who activated by mistake - confirmed all is well @ 22:03 71 Nelson RD Fish Hoek - Princess Khumalo |
| 27 Apr 2025 - 21:17 - Sister Nzima from Silvermine Village called for a declaration of death for one of Dr Lombard's patients. Called medical paging, Dr Stevens called back and contacted Silvermine village, he will go and declare the body. No need for CMR assistance. Call received at 20:57 - 0217891065 - Greg Craig |
| 27 Apr 2025 - 20:44 - Called from number 0725701636 call cancelled before able to answer. Tried calling back 3 times - calls being cancelled each time. - Greg Craig |
| 27 Apr 2025 - 19:00 - Received a MyLifeLine Device from Mrs Mackellar who activated her button for another patient - we received another call for the same patient and have logged the call - CMR GO |
| 27 Apr 2025 - 18:47 - Received a MyLifeLine Device from Mrs Mackellar who activated her button for another patient - we received another call for the same patient and have logged the call - Abi Bussio |
| 27 Apr 2025 - 17:27 - Received a MyLifeLine Device from Mrs Mackellar who activated her button for another patient - we received another call for the same patient and have logged the call - Abi Bussio |
| 27 Apr 2025 - 16:55 - Received a call from an unknown lady on 0823378833 who reports she is residing at 3 Exter road in Sunnydale where she is house sitting - her daughter, Adult female had an operation on Wednesday since then she has been experiencing constipation - the patient is known with low blood pressure. The patient went to the bathroom and she briefly lost consciousness but is now conscious. The caller advised they are not members of CMR and when I advised her of private billing she declined and advised she would rather take the patient to hospital privately - Abi Bussio |
| 27 Apr 2025 - 15:19 - Accidental MyLifeLine activation received from Mrs Mackellar - confirmed all is well - membership 7135 - Abi Bussio |
| 27 Apr 2025 - 14:46 - Received a call from Sister Georgia at St James Retirement who reports they have a 82 year old male patient with emphysema requiring hospital transport. Patient is on oxygen and able to speak in full sentences. While on the phone another sister came to report the patient does not want to go to hospital - the sister will call back once she has spoken to the patient - Abi Bussio |
| 27 Apr 2025 - 08:43 - Rv2 booked in service - Abi Bussio |
| 27 Apr 2025 - 08:43 - A2 booked in service - Abi Bussio |
| 27 Apr 2025 - 08:34 - A3 inservice - Joshua Snyman |
| 27 Apr 2025 - 08:30 - A1 inservice - Joshua Snyman |
| 27 Apr 2025 - 01:10 - There seems to be a problem with the volume on A3. I tried 3 times to call but no answer. I eventually called on her private phone. I told her I was going to call again to test the phone. She said the volume was down low but she had checked the volume before going to bed. - Michelle Thompson |
| 26 Apr 2025 - 22:29 - Received a WhatsApp message from 0629142476 saying their head is aching. I called back to ask if they have a medical emergency and they put the phone down. I called back again and asked who I was speaking to and if they were ok. I heard a very feint hello but could not hear them. I asked them to speak up. They put the phone down again. Then sent a message saying I love you. Then deleted the message. - Michelle Thompson |
| 26 Apr 2025 - 20:47 - addition to OB Below - Dz is aware - Tyree Jacobs |
| 26 Apr 2025 - 20:10 - Jarod and Monique were off duty and were assisting a motorist with a flat tyre. A flat-bed came to assist and was parked across the roadway. Some guy was getting annoyed with this process and a physical confrontation developed, not so much with Jarod and Monique but more with the other guys. Jarod was in his CMR uniform and got the reg number of the car. DZ is out at sea but Jarod will inform him. TT and LB have been informed. - Michelle Thompson |
| 26 Apr 2025 - 16:58 - Accidental my lifeline activation received from Mr Street ,confirms all is well he was putting the device together -98B main road Glencairn - Jarod Echardt |
| 26 Apr 2025 - 09:22 - @09:01 Dawson sent a WhatsApp message say 6 orchard court . Male adult . Stab head on scene contact number 0672958052 Lady called us at fire station but we cant assist . Called the on scen a few times went straight to voicemail - Called Metro call was not logged so I logged it first REF#0547 and logged it with SAPS - Princess then called the on scene contact and was advised 50 yr old male stabbed with a screwdriver multiple times to the head and body but got up and walked to his house - Called Lindi advised all info and the call to remain with metro - Called Metro to give the info that Princess got has I did not have the info to give so new REF#0560.
- Jarod Echardt |
| 26 Apr 2025 - 08:03 - Received a call from0794588311@07:52 caller reporting there is a cyclist knocked down in Kalk Bay close to the community church . While on the phone she reported Metro is now on scene and she dropped the phone . - Princess Khumalo |
| 25 Apr 2025 - 21:25 - In regards to call 20250425/17 i forgot to add RV3 to the call Rv3 OS mileage is 114549 Rv3 Os @ 20:08 And Free at 20:39 - Tyree Jacobs |
| 25 Apr 2025 - 18:14 - Mrs. Muter called say palpitations just wanted to be checked advised of private billing she said that she cant afford the cost - 133 Queens Road Sea Forth - Jarod Echardt |
| 25 Apr 2025 - 13:03 - Accidental MyLifeLine activation received from Mr. Lawson - confirmed all is well - membership 10312 - Jarod Echardt |
| 25 Apr 2025 - 12:23 - Adding to entry made at 12:21 pain to elbow and shoulder - Jarod Echardt |
| 25 Apr 2025 - 12:21 - - Jarod Echardt |
| 25 Apr 2025 - 12:21 - - Jarod Echardt |
| 25 Apr 2025 - 12:21 - Around 07:30 I walked into the door handle caught my left arm was so loud that Luther could hear it in the kitchen - Small abrasion and some swallowing - Lindi and Taryn made aware - Jarod Echardt |
| 25 Apr 2025 - 09:11 - A1 booking in service - Princess Khumalo |
| 24 Apr 2025 - 21:53 - A2 advises that there was a confrontation between Tracey and the Pt. The Pt raised her voice and shouted and then swore and Tracey told her not to take the Lords name in vain. She then confronted Tracey about Christians and babies dying. They made amends and the Pt slept most of the way to hospital. - Michelle Thompson |
| 24 Apr 2025 - 21:27 - A3s stretcher is stuck with back in the upright position. I have informed TT and DZ. Ronnie will come back to base and try fix it after this call - Michelle Thompson |
| 24 Apr 2025 - 21:10 - Metro called regarding a Pt in Lakeside. They have no vehicles available - I informed them that all our vehicles are busy on calls. - Michelle Thompson |
| 24 Apr 2025 - 20:51 - 20.28 Rv2 received a divert call from Metro - Ref 2163 regarding a Pt in OV. We do not have any vehicles available as all vehicles busy and we have a members pending call as well. - Michelle Thompson |
| 24 Apr 2025 - 20:18 - Call received from Netcare wanting help with a call in Franschhoek. I informed that all my vehicles are busy with calls. - Michelle Thompson |
| 24 Apr 2025 - 20:16 - Accidental MyLifeLine activation received from Richard Street - confirmed all is well - membership 10652 - Michelle Thompson |
| 24 Apr 2025 - 18:36 - MyLifeLine activation received from MR Stokes confirmed all is well - membership 11304 - Joshua Snyman |
| 24 Apr 2025 - 18:05 - Got a call from 0824442898 his wife stepped on a bee she has been allergic before but nothing is happening to her because the bee did not sting her she just stepped on it After asking caller if they are members he said he is not sure and that we should rather leave it they will just go home i did advise caller that that if we do come out there would be a private bill but they should not let that stop them from calling for help if they actually need to we are more than happy to send help - Tyree Jacobs |
| 24 Apr 2025 - 13:48 - Received a call from 0824076749 for a Pt who is sitting next to the bed and his wife is unable to get him back in bed. I advised private bill and the caller ended the call. - Joshua Snyman |
| 24 Apr 2025 - 10:04 - Dennis called for his father 0721058984, ++obese pt at 117c Kommetjie Rd Mem 8854 - pt needs to go to FBH out patients for his appointment to get his 6 month prescription meds- but they need to get the pt to hosp no longer mobile - had a #hip last year August nothing more they could do due to his weight - 1 foot started rotting and is now completely dead. Pt also have the risk of blood clots, pt is for "palliative care". As I have been with the pt before I know that it is a difficult transport, and also we would need to get Fire involved. I spoke to Taryn who is also aware of the difficulties in trying to get the pt to hospital. Taryn spoke to dr Porter and explained the situation to him, and that it is to get a new script for the pt - he advised that he is giving permission for one of the family members to come to hospital with the patient's hospital card and to get the script/meds. I called Dennis back and advised him on what dr Porter said, also that should he have any difficulties, he is more than welcome to call us or ask the person assisting him to contact Dr Porter. Dennis understood and thanked us for the assistance. I did also advise him that should he need his dad to be assessed at any time, he is more than welcome to call us. - Lindi Bredenhann |
| 24 Apr 2025 - 09:20 - Rv1 Booking in service - Tyree Jacobs |
| 23 Apr 2025 - 21:18 - Received a call from 0824086701. He thinks one of his neighbours is having a heart attack. They live at Marbolough Park which is opposite Kingsbury Hospital. I advised him that we are in FH so he said he will call a closer service - Michelle Thompson |
| 23 Apr 2025 - 19:50 - Tyree received a call from 0623419021 regarding a 28yr old who fell out of bed last night. 7 Jasmine Street, OV. The family called Metro @ 09.30. She says they are still waiting and the Pt is still not able to move. Tyree called Metro and they say it is still pending Ref: 0063. It was logged as a P2. I called the caller back and she said they have managed to get the Pt up and gave her crutches. They have got her to her sisters car and taken her to FBH. I called Metro back and told them the Pt has gone private transport and they can cancel the call. - Michelle Thompson |
| 23 Apr 2025 - 15:38 - got a call from Emily 0217884133 @14:35 For a pt At the Harbor house Kalk bay Pt fell on her back and was vomiting pt currently sitting up i asked if i could speak to pt to advise of private billing Caller then said its fine and asked if theres anyone she could call that will help i advised that she could call metro and provided her with the 10177 Number - Tyree Jacobs |
| 23 Apr 2025 - 15:24 - Got a call from 0217801580 who was looking for an id of one of the patients we took to hospital we have advised that our crews has not handed in anything but we will consult with them caller called back about 3 Times enquiring about the same issue @15:21 Caller called back again stating that she has found the id - Tyree Jacobs |
| 23 Apr 2025 - 12:36 - Got a call from 0791886695 A guy asking for advice on a diabetic pt initially i thought that pt sugar levels was low and advised they give him something sugary guy then said that the pt sugar is actually high and not low guy then said that i should not be giving advised and asked if he could speak to a paramedic i advised that unfortunately we don't have a paramedic he could speak to as they are working on the road and advised that the pt needs to go to hospital I also let the guy know there is noting he can do but he could contact another service and see if they got a Paramedic that can speak to him - Tyree Jacobs |
| 23 Apr 2025 - 10:22 - MyLifeLine activation received from Gillian Loubser confirmed all is well - membership 10303 - Tyree Jacobs |
| 23 Apr 2025 - 09:10 - Rv1 Booking in service - Tyree Jacobs |
| 23 Apr 2025 - 08:54 - A2 Booking in service - Tyree Jacobs |
| 23 Apr 2025 - 08:23 - A3 in service 08:23 - Jarod Echardt |
| 23 Apr 2025 - 08:22 - A1 Booking in service - Tyree Jacobs |
| 23 Apr 2025 - 07:42 - MyLifeLine activation received from Ms Bradshaw confirmed all is well - membership 3953 - Tyree Jacobs |
| 23 Apr 2025 - 07:05 - My Lifeline accidental alert from Sophie Witthoft.#10791. All in order - Jarod Echardt |
| 23 Apr 2025 - 07:04 - Continuation of OB entry below- i also logged the call with 107 who confirms Fire/saps and traffic has been dispatched #1002532957 - Tyree Jacobs |
| 23 Apr 2025 - 06:58 - Got a call from 0844907551 asking if we could assist with a a motorbike knocked down on the M3 at the bottom of Wynberg hill close to the constantia turnoff i advised that there are services that are closer and we will try and call them from our side call has been logged with metro i spoke to Lucio #0844 - Tyree Jacobs |
| 22 Apr 2025 - 09:33 - RV2 in service - Zheograthia Sauls |
| 22 Apr 2025 - 08:43 - A1 in service - Michelle Thompson |
| 22 Apr 2025 - 07:15 - Received a call from Ocean View SAPS asking if we are able to assist with a prisoner in the holding cells- pt has a cut on the hand and head has been bleeding since around 6 when they brought him in- I advised that he is not covered and there would be a private bill- they said it is okay they would take him to hospital - Zheograthia Sauls |
| 21 Apr 2025 - 17:58 - My Lifeline accidental alert from #10317. All in order - Michelle Thompson |
| 21 Apr 2025 - 17:57 - My Lifeline accidental alert from David Biggs.#10291. All in order - Michelle Thompson |
| 21 Apr 2025 - 17:46 - Received a call from 0824452077 asking if we are open and if we have a Dr on duty. I explained how we work and he said no thanks as that is not what they need. - Michelle Thompson |
| 21 Apr 2025 - 17:18 - Received a call from Chantel (0833400900) who is on a Sunnydale neighborhood watch group and they just received reports of a male laying in the street possibly hit by a car and his not conscious- i asked if shes on scene she said no i asked her if she could provide me with an on scene contact number- she gave Kariema 0729372901 as the on scene contact- address 59 Sunnydale road Sunnydale- Spoke to Kariema who advised the patient is a bit drunk and fell off his bike his got a head injury but he is awake, breathing and talking, I advised her that we would log the call with Metro and call her back with the REF- logged the call with Metro and the REF1468- called back Kareima and gave her the REF she asked how long they would take-i advised her that I'm not sure but she can phone them and follow up with them using the REF number- she advised pt is moaning now and looks like he might need stitches - Zheograthia Sauls |
| 21 Apr 2025 - 12:50 - Received a call from 0824452077 asking if we are open and if we have a Dr on duty. I explained how we work and he said no thanks as that is not what they need. - Michelle Thompson |
| 21 Apr 2025 - 11:29 - @ 10.21 My Lifeline accidental alert from Eleni Bassios #6850 All in order - Michelle Thompson |
| 21 Apr 2025 - 09:39 - My Lifeline accidental alert from Constance Walker #8736. All is well - Michelle Thompson |
| 21 Apr 2025 - 09:24 - A2 were is service @ 08.59 - Michelle Thompson |
| 21 Apr 2025 - 09:24 - Received a call from Andiswa, living in Vrygrond. Her sister is 8 months pregnant and has a watery discharge. I advised that she is out of our area and that we are a private service. I gave her the number for Metro - Michelle Thompson |
| 21 Apr 2025 - 08:55 - A1 in service. Deep clean completed - Michelle Thompson |
| 21 Apr 2025 - 08:48 - Rv2 in service - Michelle Thompson |
| 21 Apr 2025 - 08:46 - Rv1 in service but still needs to do a deep clean - Michelle Thompson |
| 21 Apr 2025 - 08:17 - Received a call from 0765835271. She has woken up with flu-like symptoms and earache. Her ear is also bleeding. She called LBM but they are closed and listed our number for emergencies. She asked if she could come here or go to a EU. I advised her that there is nothing we can do for her and she need to see a Dr. - Michelle Thompson |
| 21 Apr 2025 - 08:07 - Received a call from Andy, the carer for Mr Peter Abbott #8827. She has just got to work and took his BP which was 150/80. He has not yet taken his BP morning meds. She called to ask some advice. I confirmed with ALS D Behr who agreed with me that this was not cause for concern but I advised her to give him his meds and then re-assess in an hour or 2. - Michelle Thompson |
| 20 Apr 2025 - 20:05 - Accidental my life line activation by John Berrey @ 19:59 . He reports all is well .Home address 45 Ranger Road Fish Hoek - Princess Khumalo |
| 20 Apr 2025 - 09:36 - Received a call from OV SAPS for a gunshot but officer O/S is not sure if Pt is alive, called O/S and they advised metro ambi has just arrived. - Joshua Snyman |
| 20 Apr 2025 - 08:51 - Received a call from 0217870314 asking if longbeach medical center is open, I advised they are closed and that if she is feeling unwell false bay would be the nearest ER - Joshua Snyman |
| 19 Apr 2025 - 18:37 - Received a call from 0615244842 - caller reports she phoned on two separate phones for the same incident to try get through quicker therefore the call has already been logged - Abi Bussio |
| 19 Apr 2025 - 16:41 - RV 3 arrived 114506 - Joshua Snyman |
| 19 Apr 2025 - 15:43 - Rv3 mobile to boxing event 114482 - Joshua Snyman |
| 19 Apr 2025 - 13:25 - Received a call from Mr Rose, 5 Green Bray, Luttrell crescent. He advised he is feeling unwell and been vomiting since this morning and SOB since he woke up, speaking full sentences , Advised of private bill and he declined. Said he will call back - Joshua Snyman |
| 19 Apr 2025 - 08:52 - RV2 Inservice - Joshua Snyman |
| 19 Apr 2025 - 08:43 - A1 in service - Joshua Snyman |
| 19 Apr 2025 - 08:42 - Received a call from Tracey on 0711743099 - caller reports there is an elderly female feeling slightly unwell at the Long Beach Parking lot in Simons Town, the caller is unsure if the patient is a member of CMR and wanted someone to come out and assess the patient. I offered to send someone out and enquired if the patient was a member of CMR to which the caller was unable to answer. The caller then stated that there is in an off duty paramedic who is going to assess the patient and they will phone if they still require out services - Abi Bussio |
| 19 Apr 2025 - 08:32 - A1 in service - Joshua Snyman |
| 19 Apr 2025 - 00:44 - Got a call from 0797389501 inquiring if we remove splinters they are currently at FBH for about 2 Hours and has not been assisted yet i advised that they remain at FBH as our crews does not remove splinters and it has to be done in a hospital environment - Tyree Jacobs |
| 18 Apr 2025 - 18:04 - Received a call from Elizabeth 083231260 @ 17:42 member number 5401 asking if we know of any pharmacy open today her husband has been driving around looking for .I gave 2 pharmacies open according to google and she advised her husband will call and find out . She asked if she does not get any relief can she call us , i advised she can call anytime she are willing to assist . Patient had a spinal op done last week , she came home on Wednesday but she has been constipated since Sunday .She then phoned the Doctor back at the hospital and gave her a prescription to relieve for tonight . - Princess Khumalo |
| 18 Apr 2025 - 17:11 - Received a call from Lisa 0711615396 @17:00 asking if we have a Doctor to come and check her 9 month old baby that fell and hit her head . I advised we dont have a Doctor and unfortunately most of the Doctors rooms are closed at present , she advised that is ok they will drive with her husband to hospital to have her checked out rather be safe than sorry . I did offer to send a vehicle to come and assist but she refused . - Princess Khumalo |
| 18 Apr 2025 - 14:47 - Mr. Dunlop called asking for someone to come out and change his wound dressing. I advised that we dont do that we deal with emergence care but there is a Sister that we recommend that deals with wound care so gave him Sister Uys contact number and advised that she is private. Did say to him he can call back if he does not come right - Membership 11404 - Jarod Echardt |
| 18 Apr 2025 - 10:19 - All crews to don level 2 PPE for all Pollsmoor calls as per Taryn - Princess Khumalo |
| 18 Apr 2025 - 05:23 - got a call from ocean view saps@ 04:45 asking for assistance in masi for a female who was stabbed in the head while the constable was on the phone she asked me to standby as some people might take pt privately i advised that if they could do so and do so safely it would be a better option constable agreed and said she would get back to me @04:51 i called back she advised that they will take the pt i told her that i dont mind sending a vehicle but it would be quicker if they take pt she agreed that itll take more time i also advised her that if they need any assistance while enroute or if anything happens they should feel free to contact and we would Try and assist them - Tyree Jacobs |
| 17 Apr 2025 - 22:33 - Got a call from Zandile (etigate ) stating one of the residents at the avenue hotel has an emergency it sounds like his out of breath i asked if she made contact with reception she said no i asked for reception number so i could made contact i spoke to zukile who confirms Pt is fine there is no emergency he just needed someone to come and change him I called Zandile back to let her know pt is fine and no response needed from our side - Tyree Jacobs |
| 17 Apr 2025 - 22:27 - Got a Call from nonthlanthla from netcare asking if we could assist with a primary call in hout bay i advised we do not have vehicles avail - Tyree Jacobs |
| 17 Apr 2025 - 19:58 - Rv5(Morgan) reports that there is an electrical fault with the vehicle the vehicle has switched off twice while on the way back to base - Tyree Jacobs |
| 17 Apr 2025 - 16:31 - Received a call for a 25 yr old male who OD last night on cocaine/weed and alcohol and is still vomiting -33 8th Ave fish Hoek advised the caller about private billing then she said that she will call back in 2 hours (07226244480) - Jarod Echardt |
| 17 Apr 2025 - 11:44 - My Lifeline activation for Mrs C Viljoen 6556, 0217821466 - accidental - although she is not feeling to good but does not want us to come out. She does have her domestic with her. she also spoke to me about SPAM calls not from us but from the bank. - Jarod Echardt |
| 17 Apr 2025 - 09:56 - A1 booking in service 09:55 - Princess Khumalo |
| 17 Apr 2025 - 07:29 - Received a call from Shaline Medicross FH -0818015295 @07:01 requesting an ambulance for a 16 year old female collapsed on her way to college . Fire is on scene assessing the patient and she is semi conscious but vitally stable . Fire reports she came out of hospital this morning .I advised i will contact Metro ,patient is a minor and there will be a private bill from our side if we come out as we are a private service . Called Metro reference number 0746 they will send a vehicle . Contacted Shaline with an update and she reports she received a reference number . - Princess Khumalo |
| 16 Apr 2025 - 22:42 - @22:06 Received a call from a guy asking for a catherter for his wife who is doing a home birth but is unable to urinate and is her bladder is stopping the birth as the midwife is trying but no luck. I advised that we dont do catherters at we transport to hospital so it can be done there. He understood that we dont do it but was told that if things change they can call back. Called Lindi gave all info about the call advised that all info was correct and just follow up to see if they came right and get the midwife name. Called the guy back @22;25 he advised that they are ok still dont want a ambu. asked for the midwife name he said that she is unregistered but trained and is a friend. Told the caller again if things change they can call back - Jarod Echardt |
| 16 Apr 2025 - 15:42 - Got a call from 0787798224 for a pt who is actively seizing in Westlake due to us not having vehicles avail and family not accepting private bill i advised the caller that we will hand the call to mero and she must try and call metro as well call has been handed to metro #1907 - Tyree Jacobs |
| 16 Apr 2025 - 15:38 - Got a call Guy from a Guy named francis Asking if we could assist with a domestic dispute in Muizenberg francis is calling on behalf of his friend his wife has stabbed on his hand and he has got a few cuts on his hand only and his wife has a bit of a Sob i spoke to the husband in regards to private billing the husband does not want a private service out as he does not have they money for a bill we have logged the call with metro - Tyree Jacobs |
| 16 Apr 2025 - 09:15 - A1 Booking in service 09:12 - Tyree Jacobs |
| 15 Apr 2025 - 23:39 - A lady called (0619688690) for her her cousin who is in pain but could give much info on the Pt. as she was not at the same house - Gave them metro number 10177 - 84 service rd ocean view - Jarod Echardt |
| 15 Apr 2025 - 20:44 - @20:33 - Ocean View SAPS called asking for a ambu for a 21 yr old - beat by the public in Masi - 3047 Myeza Rd - As ked the officer did they log the call with metro she said she did but canceled call as she could not get though to them asked for the vans call sign and cell number that's on scene ZO54 (0672726605) and advised that the Pt. has facial injuries and is breathing and talking - Called metro @20:38 REF# 2396 - Jarod Echardt |
| 15 Apr 2025 - 10:38 - Got a call from 083 800 9803 Asking if we could assist her friend @ NHM with transport to they eye doctor I asked her for his number(0217890688) so we could contact him directly pt just needs transport i spoke to pt he says he is a military member and normally their ambis takes him at no cost i then got a quote from Lindi/Bianca R1375 before i could give the quote Mr Jooste said he is sorted - Tyree Jacobs |
| 15 Apr 2025 - 08:47 - A1 in service - Lindi Bredenhann |
| 15 Apr 2025 - 08:46 - A3 booking in service - Tyree Jacobs |
| 15 Apr 2025 - 08:25 - late OB entry I received a call from a guy asking if i could speak to him in Afrikaans then proceeded to ask if we have a panic button system and what we do i then explained our membership to him from Rv cover Ambi cover to the My life line device he then made mention that he is from Belville I advised that unfortunately we do not operate in that area as there are other services close by I recommended Netcare and ER24 he asked if they also have the panic button i told him that im unsure he also asked if they could speak Afrikaans as well i advised that he should rather give them a ring and find out he said its okay he wont bother because he cant speak English and they wont be able to help in his language i told the gentle man that if he is in need he could contact us and we will try our best get him some help as some of our dispatchers does speak Afrikaans but not all of us - Tyree Jacobs |
| 15 Apr 2025 - 07:13 - Got a call from Laurazay -0683827888 from ocean view @ Number 4 apollo way for Adult female feeling cold since yesterday she is breathing awake and talking i have advised Private Billing from our side or that we could call metro on their behalf or give them the number she opted for metro i asked if i could share her number with metro she said yes I have logged the call with metro and gave the details i had The female caller from metro advised she will call os for more details I will call back in a few mins to give her the reff and find out if metro has made contact Metro # 0775 - Tyree Jacobs |
| 14 Apr 2025 - 23:39 - Received a call from Dr Stevens 0642944578 at Medi Cross Fish Hoek, he saw a patient today that came if for a chest infection. He sent the patient off for bloods and he has just received those blood results and is terribly concerned with regards to the findings, Dr Feels that the patient should be taken to hospital ASAP. However he has not been able to get hold of the patient it is Mandackal Janto (known as Father Janto) He resides at the St Norbert's Priory, Kommetjie (Catholic Church). The number that is on his file is an international number and no one is answering, the phone number online for the Priory is not being answered. Dr was wondering if I was able to assist. I advised that I would see what I could do. I looked up memberships and came across Father Sebastian who is the head of the Priory 0787322574, he resides there too. I gave him a call and apologized for the inconvenience of calling at this hour. I explained the situation and he was very understanding, he passed the phone on the the patient. I explained what was happening to the patient and explained that the doctor would like to speak to him and asked permission to provide the doctor with this phone number. I Was given permission, I called Dr Stevens back and provided him with the phone number and explained that they are awaiting his call. I also advised him that if transport was required to please call back - Monique Joubert |
| 14 Apr 2025 - 21:19 - Mrs Christina Mitchell Member 498 Mylife line activation, no emergency, she advised that the unit keeps telling her that it is going flat, so she landed up activating in when trying ot place it on charge - Monique Joubert |
| 14 Apr 2025 - 20:26 - Mr Biggs, Mylife line activation, no emergency was an accident - Monique Joubert |
| 14 Apr 2025 - 20:01 - Received a call from Arora 0716023486 she is requiring assistance for a person who has fallen from the 6th floor balcony at 24 Hall Street Sea Point. I explained that we are in the Fish HOek area and she could phone either ER24 or one of the other services. I provided her with phone numbers as well as called CSO - Monique Joubert |
| 14 Apr 2025 - 19:59 - 0832516355 received a call from Brian, he was enquiring about his membership and how far the coverage is. He wanted to know if his domestics daughter is covered. I explained that we do have a domestic coverage, however I did not believe that it would cover her family too. He explained that his domestic workings daughter has been taken to hospital due to having a stiff neck. I explained how the membership works - Monique Joubert |
| 14 Apr 2025 - 16:35 - MyLifeLine activation received from Eddie Tappan confirmed all is well - membership 11022 - Tyree Jacobs |
| 14 Apr 2025 - 15:56 - MyLifeLine activation received from Chris Palk - confirmed all is well - membership 8675 - Tyree Jacobs |
| 14 Apr 2025 - 14:21 - MyLifeLine activation received from Ms boyes- confirmed all is well - membership 2486 - Tyree Jacobs |
| 14 Apr 2025 - 12:34 - Mark from Compass is requesting an ambulance for an MVA adult male not injured - but they would like him to be checked out (BP etc) as he complained that he felt a bit dizzy prior to the mva - I advised Mark at this stage we do not have any vehicles available, but that I can send one as soon as we do. He said it is ok; he will let them take the pt to the medical center. - Lindi Bredenhann |
| 13 Apr 2025 - 20:07 - Member 314 John Berrey mylife activation, no emergency, it is an accidental activation - Monique Joubert |
| 13 Apr 2025 - 12:44 - MyLifeLine activation received from Ms Walker- confirmed all is well - membership 8736 - Tyree Jacobs |
| 13 Apr 2025 - 09:43 - A2 in service - Jarod Echardt |
| 13 Apr 2025 - 09:39 - Got a Call from Mutheerah-0217647500 that lives in ocean view for 2 Yo infant Who had a seizure Caller provided me with an os Contact-0810985347 so that i could confirm more details the os contact goes to Voice mail i tried calling caller back but The number leads to TMH therefore i cannot reach the caller to even confirm the address I will wait for the caller to call back and i will keep on trying the Os contact - Tyree Jacobs |
| 12 Apr 2025 - 12:47 - Sgt From Ov saps called in regards to DOA mentioned in OB entry below i gave the sgt the reference and advised that he follow up with metro - Tyree Jacobs |
| 12 Apr 2025 - 11:33 - Got a call from Bawuti 0839576800 to ask if we could assist with a call in masi wetlands close to pokela road i have made contact with lindi lindi advised we log it with Metro call was logged with metro #0758 i also called the caller back to let him know that the call has been logged and also gave him the reference - Tyree Jacobs |
| 12 Apr 2025 - 09:06 - Rv1 Booking In service - Tyree Jacobs |
| 12 Apr 2025 - 09:03 - A1 Booking in Service - Tyree Jacobs |
| 11 Apr 2025 - 20:30 - Adding to entry made at @20:16 - I took the call over from Princess Khumalo when asking Bonolo can she give the on scene contract number she said they are not allowed to give that info anymore. I did say that I will need more info for the call like how long and if the anything else that the ambu or Rv will need to know and that i cant just log the call saying elderly female with left sided pain under breast and that private billing will needed to be spoken about. Bonolo then tried to get the on scene caller on the call but did not go though but then I said that she is delaying the call just give the on scene contact number but she tried on more time. I advised Bonolo to call back once she has the Pt. on the phone. Called Lindi @19:14 advised what happened and then recalled again @19:18 saying that they get the Pt. on the phone Lindi advised call the Avenue Hotel and ask to speak to the Pt. @19:22 called the Avenue Hotel spoke to the security and he advised that the Pt. daughter took her to CMC around 19:15 and spoke to the reception she advised the same thing. Call was from EQiGate - Jarod Echardt |
| 11 Apr 2025 - 20:16 - I received a call from Bonolo Tjale 0876551800 @ 19:06 ,requesting an ambulance to the Avenue Hotel for a pt with left sided sharp pain under the breast and now feels nauseous . When i asked more questions about the pt she could not give any information because she was not on scene. I then asked for the pt contact details she could not give me saying they are not allowed to give out phone numbers anymore . Jarod took over the call - Princess Khumalo |
| 11 Apr 2025 - 20:08 - Received a call from Jade 0799165780 @19:08 ,requesting an ambulance he hit a boy who was crossing the road with his scooter close to the Fire station on Kommetjie RD. Caller reports the boy has bruises on his face and injured leg but able to stand at present sitting on the pavement. The caller wanted to leave the scene and i advised him to please stay with the pt he is alone and a minor. I advised pt about a private bill which he did not and did not want to accept on behalf of pt as well . He then opted to take the pt home since we are unable assist and hanged up. I called Jade back he advised he is taking the pt to False Bay with his family . Explained further about private bills and that if we would require further assistance we will be more than happy assist. - Princess Khumalo |
| 11 Apr 2025 - 17:47 - With the call for the pt going to Red cross the dr (Ginsberg) on duty from FBH asked if we could possibly transfer a 3month old baby orbital cellulitis with in the ambu call logged after 3pm with METRO ref 1819 - spoke to DZ and TT they agree that due to limited space and also the pt being a CMR member the hospital must rather follow the normal process. Should it still be delayed later this evening we might be able to assist. - CMR GO |
| 11 Apr 2025 - 17:11 - Received a call from 0829253894, call ended straight away, called back and caller advised that her child called by accident - Joshua Snyman |
| 11 Apr 2025 - 17:09 - With the call for the pt going to Red cross the dr (Ginsberg) on duty from FBH asked if we could possibly transfer a 3month old baby orbital cellulitis with in the ambu call logged after 3pm with METRO ref 1819 - spoke to DZ and TT they agree that due to limited space and also the pt being a CMR member the hospital must rather follow the normal process. Should it still be delayed later this evening we might be able to assist. - Lindi Bredenhann |
| 11 Apr 2025 - 14:41 - Received a call from 0716437347 for an AM who fell off a ladder, he is cons and walking around just a bit confused, i advised of private bill and his wife said she will rather call back if anything changes - Joshua Snyman |
| 11 Apr 2025 - 13:21 - MyLifeLine activation received from Ms Jacobs- confirmed all is well - membership 4648 - Joshua Snyman |
| 11 Apr 2025 - 12:20 - MyLifeLine activation received from Mr Bloch- confirmed all is well - membership 11198 - Joshua Snyman |
| 11 Apr 2025 - 10:38 - Radila called for her mom - requested a quotation from LH to OV - most likely happening only next week. R700 - Lindi Bredenhann |
| 11 Apr 2025 - 09:30 - Received a call from a lady regarding wanting to make a booking for 1 night - I advised the caller that we are an ambulance service and she most likely have the wrong number - Lindi Bredenhann |
| 11 Apr 2025 - 08:57 - RV2 inservice - Joshua Snyman |
| 10 Apr 2025 - 20:56 - MyLifeLine activation received from Ms Burman- confirmed all is well - membership 4444 - Tyree Jacobs |
| 10 Apr 2025 - 20:31 - 0828116476 Mrs Boyes received call as her mylife line device is not able to be charged due to a damaged cable. she would like a new one to be delivered tomorrow. I explained that she will need to make those arrangements with Jamie, however I would send her a email. If she does not hear from Jamie in the morning she is to please make contact with the office. I have sent email to Jamie - Monique Joubert |
| 09 Apr 2025 - 23:46 - 0672903060 female caller requesting assistance for her baby who is having difficulty breathing. She is calling from Tygerberg residence, I explained to her that she has made contact with a service that is very far away from Tygerberg and that she should try calling ER24 on 084124 or call 112 from her cell phone - Monique Joubert |
| 09 Apr 2025 - 21:44 - A4 has advised that they have seen someone laying on the pavement, they are investigating and will advise km-250483 - Monique Joubert |
| 09 Apr 2025 - 13:39 - Radiya came to report that she tripped and fell outside onto the steps. No visible injuries and I did advise her to please report the incident to Taryn Theron. - Lindi Bredenhann |
| 09 Apr 2025 - 13:31 - Radiya came to report that she tripped and fell outside onto the steps. No visible injuries and I did advise her to please report the incident to Taryn Theron. - Lindi Bredenhann |
| 09 Apr 2025 - 09:43 - Rv1 in service - 09:43 - Jarod Echardt |
| 09 Apr 2025 - 09:02 - A4 in service 09:02 - Jarod Echardt |
| 09 Apr 2025 - 01:23 - Received a call from Metro regarding a declaration in Marina da Gama. I told them that no-one had called us. She said they were on their way from Pinelands so to please let them know if we do get a call and are sending a vehicle. - Michelle Thompson |
| 08 Apr 2025 - 20:25 - Received a call from Ishmael from the CCP Control Room 0217909333 for a 51yr old male. At Atlantic Boat Club. Hout Bay. 51yr old male has been drinking a lot. Collapsed in the bathroom and hit his head. On Discovery. Spoke to Lindi and she said no as Chappies is closed and so we would have to go all the around and there are many services closer. - Michelle Thompson |
| 08 Apr 2025 - 20:17 - Received a call at 20.08 from Reny Psotka #9358. She says in the last 10 mins her Left eye has started flickering. This happened previously in her Right eye and she needed surgery. She asked if we knew of any 24 hour eye surgeons. I told her that she would have to go to an Emergency Unit and they would have to call in someone to see her. She said she did not want to do that as she would have to wait a long time just to be seen by a Dr. I tried to look on google for her but couldn't find anyone. - Michelle Thompson |
| 08 Apr 2025 - 19:13 - Call from James 0823013611. TOC 19.10 His wife is in a lot of pain. Thinks it could be a UTI. He wanted to know if we can come out and give her a script for anti-biotics. I told him that we unfortunately cannot do that. She would need to speak to a GP or go to a Emergency Unit - Michelle Thompson |
| 08 Apr 2025 - 18:03 - Female caller, asking for an ambulance for her friend who is complaining of severe abdominal pain, 0682720094. Caller is not on the scene and not able to accept billing on friends behalf, but provided me with Friends address and phone number. Friend is Jayleen at Columbia Road Ocean View 0712370518. I made contact with the provided number, I spoke to the patient who advised me that she has had abdominal pain from this am and now she doesn't even feel like she can walk around. I explained that we are a private ambulance service and there will be a private bill between R3500 and R6500 depending on treatment required. Caller then asked if she needed to pay R2500 immediately. I again explained how our billing worked and that the alternative would be to make contact with 112 and follow up with them regularly. Caller stated that she would do that - Monique Joubert |
| 08 Apr 2025 - 17:58 - got a call from Franklin 0614056602 For his girlfriend That is at Falsbay hospital Having labor complications she will be going to MMH and he does not want to wait for metro i advised that i will work out a qoute and get back to him I then called back and gave him the Quote of R4930 the quote was initially R5094 TT advised on the second quote i spoke to the guy just after giving him the quote He said he would call back and and never did i tried to call him back but he Did not answer - Tyree Jacobs |
| 08 Apr 2025 - 16:53 - 0613611421 female caller, called as her grand dad has taken a fall, he is too large for them to transport his via car, granny is on the phone inside to FBH, but they have her on hold. I explained that we are happy to assists and that out billing starts at R3500 and can go up to R6500, depending on treatment required. Caller was very hesitant over the phone, I explained that she can call 112 from her cell phone to call the public service and if anything changed to give us a call again. It was difficult to get all of the relevant information as to grandads fall, if it was a trip and fall or if the fall was due to a medical issue - Monique Joubert |
| 08 Apr 2025 - 14:58 - Peter Moon, Mylife line activation, no emergency, daughter was testing the unit, which came through load and clear member 6914 - Monique Joubert |
| 08 Apr 2025 - 13:52 - A3 in service, time check completed and vehicle check completed - Monique Joubert |
| 08 Apr 2025 - 13:19 - MyLifeLine activation received from Ms. McDonald- confirmed all is well - membership 1861 - Tyree Jacobs |
| 08 Apr 2025 - 11:16 - membership 8736 Mrs Walker, mylife line activation, accidental, no emergency - Monique Joubert |
| 08 Apr 2025 - 10:15 - Got a call from 0747659109 For a child having a seizure at Wynberg magistrate court i have advised that we are quite far from Wynberg and provided the caller with the numbers from ER24 and Netcare - Tyree Jacobs |
| 08 Apr 2025 - 10:10 - 0716259321 Jonathan 28 Leo Road, he called again as no ambulance has arrive at their location. Original call was logged with 107 which was handed over to Metro, ambulance 26/28 attended to the call but did not completed the DOA documentation. Caller was then advised that the call will be relogged and 42 was going to be dispatched, however no vehicle has arrived yet. Caller was asking if we are able to follow up, I explained that I would call and follow up, but it is advised that he does the same. I called Metro EMS to folow up I spoke to Marilyn who was not forthcoming with information. I then asked if she was able to advised me what vehicle was mobile, as she insisted a vehicle was mobile to this call, she said 32, and that they are coming from Pinelands, I tried calling caller back to advise them, however the line was busy. I managed to get hold of Johnathan and gave him the update that I received - Monique Joubert |
| 08 Apr 2025 - 09:39 - 0716259321 Jonathan 28 Leo Road, he called again as no ambulance has arrive at their location. Original call was logged with 107 which was handed over to Metro, ambulance 26/28 attended to the call but did not completed the DOA documentation. Caller was then advised that the call will be relogged and 42 was going to be dispatched, however no vehicle has arrived yet. Caller was asking if we are able to follow up, I explained that I would call and follow up, but it is advised that he does the same. I called Metro EMS to folow up I spoke to Marilyn who was not forthcoming with information. I then asked if she was able to advised me what vehicle was mobile, as she insisted a vehicle was mobile to this call, she said 32, and that they are coming from Pinelands, I tried calling caller back to advise them, however the line was busy. I managed to get hold of Johnathan and gave him the update that I received - Monique Joubert |
| 07 Apr 2025 - 16:40 - Sheila Bekker, my life line accitivation, no emergency member 5922 - Monique Joubert |
| 07 Apr 2025 - 16:27 - Bob Brinkcate member 244 accidental mylife line activation - Monique Joubert |
| 07 Apr 2025 - 15:48 - Maureen Mcjannet, accidental mylife line activation, no emergency all is in order - Monique Joubert |
| 07 Apr 2025 - 14:19 - Got a call from Jenifer 0217832292 For a adult male whose face is swollen After she heard that we are a private service i advised we could help or provide the number for metro she opted for metro - Tyree Jacobs |
| 07 Apr 2025 - 09:39 - Got a call from Metro asking if we got the Call For the Cyclist Knocked down -Motorbike Bike vs saps Vehicle I Advised that its not a cyclist its a Motorbike and that we dont have vehicles avail - Tyree Jacobs |
| 07 Apr 2025 - 09:37 - Received a call from Woolies dash- Vuyo -0872100305 Asking to get InTouch with Anastasia I advised Vuyo that we do not have a person by that name working here - Tyree Jacobs |
| 07 Apr 2025 - 09:34 - Received a call from SGT Makhalene 0798940126 For a motorbike that Collided with a saps vehicle After lindi notified DZ dz advised we should call metro #1163 Abby from towing also called she was advised that we do not have vehicles Avail - Tyree Jacobs |
| 07 Apr 2025 - 09:29 - A4 Booking in service - Tyree Jacobs |
| 06 Apr 2025 - 20:30 - Received a call from Fabio on 0825753800 caller reports his domestic Alice who is covered by the membership - the patient is a 35 year old female who has an open wound to her shin, the caller has bandaged the shin and is confident in his bandage skills but would like for someone to come out and assess it to rebandage it, I offered to send someone out to assess the wound and advised we would likely be able to tend to his emergency at +-21h00 as at this stage we are slightly more busy to which he stated he would rather phone back if he feels it necessary for someone to come out and assess the wound - Abi Bussio |
| 06 Apr 2025 - 19:35 - Received a call from Francis on 0660742311 - caller resides at 12 Pelican street in Ocean View, caller reports her son is a 51 year old male known diabetic experiencing weakness and vomiting since this afternoon, the patients symptoms appear to have subsided but the caller reports they logged the call with metro but Metro stated they had no vehicles available. I advised the caller of private billing to which she stated she was not able to accept the private billing - I advised her to call back should anything change but alternatively to keep following up with the Metro ambulance to see if they have a vehicle available - Abi Bussio |
| 06 Apr 2025 - 18:49 - Zheo had a fall but is not injured - CMR GO |
| 06 Apr 2025 - 18:41 - Zheo had a fall but is not injured - Michelle Thompson |
| 06 Apr 2025 - 10:06 - Robin Wagner #11087 called. He has cut his hand open and needs stitches. His wife is driving him and wanted to know which the best private hospital to go to. I advised him that they could go to TMH or CMC. - Michelle Thompson |
| 06 Apr 2025 - 09:39 - Received a call from Brett 0675706256. His father is struggling to breathe. He is at 18 3ed Crescent, FH. He is not a member and wanted to know the quickest way to get his dad to FBH. I advised him of private billing. He said he doesn't have that kind of money and does have transport so opted to rather just dad his dad there himself - Michelle Thompson |
| 06 Apr 2025 - 08:48 - A2 in service - Michelle Thompson |
| 06 Apr 2025 - 00:57 - Received a call from 0827763956 for an AM who got in a fight at muizenberg, bleeding from the head. Pt is on the floor nut cons. caller is unable to provide a O/S contact and therefore cant advise of private bill. Provided metro number. - Joshua Snyman |
| 06 Apr 2025 - 00:49 - @19h54 - Netcare911 requested assistance with an ambulance in Camps Bay - advised we are unable to assist as we do not have ambulances in that area - Abi Bussio |
| 05 Apr 2025 - 20:15 - Received a call from Advanced Paramedic Assist -0125343050 for a call in muizenberg - abdo pains - called O/S and Pt has been feeling unwell and vomiting since early this morning and would now like to be assessed. I advised of a private bill incase of the Standard bank insurance not accepting. Pt said she is unable to accept private bill. I provided her with Metros number and advised I am going to hand the call back to APA - Joshua Snyman |
| 05 Apr 2025 - 20:07 - @19h54 - Netcare911 requested assistance with an ambulance in Camps Bay - advised we are unable to assist as we do not have ambulances in that area - Abi Bussio |
| 05 Apr 2025 - 19:54 - @19h54 - Netcare911 requested assistance with an ambulance in Camps Bay - advised we are unable to assist as we do not have ambulances in that area - Abi Bussio |
| 05 Apr 2025 - 19:54 - @19h30 - Netcare911 requested assistance with an ambulance in Green Point - advised we are unable to assist - Abi Bussio |
| 05 Apr 2025 - 19:54 - @19h22 - Netcare911 requested assistance with an ambulance in Green Point - advised we are unable to assist - Abi Bussio |
| 05 Apr 2025 - 17:44 - Rv1 came across a mva at 17th Ave and Kom Rd. He investigated and reports no injuries - fender bender. He is continuing home - Michelle Thompson |
| 05 Apr 2025 - 10:05 - Add to above entry. @nd Runner race number: L20934 - Michelle Thompson |
| 05 Apr 2025 - 10:05 - - Michelle Thompson |
| 05 Apr 2025 - 10:05 - @ 08.05 A2 called up on the radio to say they have an injured runner that stopped at their vehicle parked at the Vet. Pt is tachycardic and hypertensive. HR 145 and BP 186/102. Race number H25965. Contacted the JOC who said they will dispatch a vehicle. @08.24 A2 called up again to say they have another runner who has decided to stop the race as he has a groin injury. Spoke to JOC again @ 08.25 who said IH7 were o/s to collect the Pt. A2 handed both runners over to them. - Michelle Thompson |
| 05 Apr 2025 - 01:06 - @00:51 Tyler (0783450577) called for a +- 30 yr old female who was unresponsive ?drugged but breathing @ Victorian Times Tavern & Restaurant (3134) - @00:55Rv1/A2 dispatched but at 00:56 Tyler called back to cancel the call the lady is ok she had to much to drink - Did advise Tyler to get the lady to drink lots of water and eat something. - Jarod Echardt |
| 04 Apr 2025 - 18:48 - Melanie Janse Van Vuuren has injured her finger while on a call - crew has injured her finger in the door of the ambulance and has an open wound - T.Theron notified - CMR GO |
| 04 Apr 2025 - 18:23 - Melanie Janse Van Vuuren has injured her finger while on a call - crew has injured her finger in the door of the ambulance and has an open wound - T.Theron notified - Abi Bussio |
| 04 Apr 2025 - 18:17 - Melanie Janse Van Vuuren has injured her finger while on a call - crew has injured her finger in the door of the ambulance and has an open wound - T.Theron notified - Abi Bussio |
| 04 Apr 2025 - 18:10 - Melanie Janse Van Vuuren has injured her finger while on a call - crew has injured her finger in the door of the ambulance and has an open wound - T.Theron notified - Abi Bussio |
| 04 Apr 2025 - 12:42 - MyLifeLine activation received from Ms. Ing- confirmed all is well - membership 10908 - Joshua Snyman |
| 04 Apr 2025 - 11:02 - RV2 and A2 in service @0900 - Joshua Snyman |
| 04 Apr 2025 - 10:47 - Received a call from busy babies 0744929962 for a baby who stuck a toy into his nose, I advised we can asses but would not be able to do much more. Caller said she will get the parents to take the child to the ER privately. I advised her to call back if anything changes - Joshua Snyman |
| 04 Apr 2025 - 09:26 - MyLifeLine activation received from Ms. Burt- confirmed all is well - membership 10546 - Joshua Snyman |
| 04 Apr 2025 - 02:59 - 02:48 (0824492328) 18 yr old female called for her friend who is intoxicated. Caller advised that the Pt. is on some medication that makes you more drunk. Well talk to her could hear a older lady in the back round and asked to speak to her. Well speaking to the older lady the Pt. started to vomited and asked the 1st caller to get a wet cloth and then the older lady started to shout and put the phone. Tried calling back a few times but no answer. Could not get any info like address or names and if their are members. - Jarod Echardt |
| 04 Apr 2025 - 00:37 - @00:15 (06775255363 )Denisha called saying she feels like she is having palpitations and a pian that comes and goes. She did advised that she had a panic attack 2 weeks ago and was given meds but they make her feel funny so she does not take them often. just wanted a assessment down by did not accepted private billing and did not want metro due to waiting 19 hours the last time she called them. 42 Andromeda Way Ocean View - Jarod Echardt |
| 04 Apr 2025 - 00:27 - Hazel Freedman residing at 5 Whytes Way Glecairn 0728582126 called reporting domestic abuse from husband @23:53.She reports husband punched her to her face and split the lip open .Patient needed someone to come and check her out ,she is not a member of CMR .Caller advised of private a bill ,she then declined medical assistance and preferred to have SAPS contacted .Advised patient to lock herself in a room or bathroom while i contacted SAPS .(SAPS contacted 23:58).Jarod called back and got more information and advised SAPS are on the way and she mentioned husband is intoxicated ,she also had something to drink as well . Caller mentioned its been years of abuse but now its the first time with physical abuse . Mrs Freedman just wanted SAPS to remove husband from the house .Caller advised if she would require medical assistance she should not hesitate to call back ,she does not need to worry about private now she can pay at a later stage . - Princess Khumalo |
| 03 Apr 2025 - 06:41 - Lara Pieret 0828148620 15 year old daughter was assaulted earlier this evening by a group of girls at the Noordhoek farm village, Caller was enquiring about identifying a concussion and what can be done for a concussion. I advised caller of the warning signs and things that we look out for with regards to concussion. The reason caller was a little concerned was that her daughter now has a head ache. I advised that we could send a parameidc out to assess her and go from there, caller advised me that they are not members of CMR and wanted to know the cost involved. I provided the starting price for a call our as well as the const if ambulance transport was recommended. Caller was reluctant to have CMR come out after this was discussed. Caller then mentioned knowing Greg M and was wondering if he would be around Noordhoek and maybe he could pop around, I explained that Greg was currently on leave and that I doubted that he was in the area. I provided all the information with regards to what to look out for and asked if there was any other complaint like stiff neck, nausea, projectile vomiting, unusual general behavior. I explained that we are not longer concerned if a patient goes to sleep, however it is advised that she check in on her daughter ever hour or so, and ensure that when trying to 'awake' her that there is a normal response to this stimuli. I advised several time that I would happily send someone around to assess her daughter.
I also asked if there are any other complaint and caller advised that her daughter was slapped and potentially kicked so she has bumps and bruises but nothing of big concern. I explained to caller that it is possible the headache can be a trauma response, but we cannot be 100% sure. I explained that caller could keep an eye on her daughter and if anything changed to give us a call. But if her daughter was still in pain to rather seek further medical attention.
Caller advised that they are investigating as to what transpired from this incident, as there is apparently a video from the incident, and that she was thinking of calling SAPS. I explained that as the incident happened earlier, SAPS will most likely not come to them so it would be best for her to go report the incident to SAPS first thing in the morning as she wouldn't want one of the other people involved stating that her daughter was actually the one that started or caused the incident in the first place.
I offered once again to send someone out, caller declined and said she would monitor and see how things go, I explained to caller that her daughter should stay away form anti inflammatory for now until it can be confirmed that she does not have a concussion but panado can be used between 4 to 6 hours. I explained that if anything changed she should rather give us a call so that we can dispatch someone to her and do an assessment. CAller thanked and advised that she would do that - CMR GO |
| 02 Apr 2025 - 23:57 - Lara Pieret 0828148620 15 year old daughter was assaulted earlier this evening by a group of girls at the Noordhoek farm village, Caller was enquiring about identifying a concussion and what can be done for a concussion. I advised caller of the warning signs and things that we look out for with regards to concussion. The reason caller was a little concerned was that her daughter now has a head ache. I advised that we could send a parameidc out to assess her and go from there, caller advised me that they are not members of CMR and wanted to know the cost involved. I provided the starting price for a call our as well as the const if ambulance transport was recommended. Caller was reluctant to have CMR come out after this was discussed. Caller then mentioned knowing Greg M and was wondering if he would be around Noordhoek and maybe he could pop around, I explained that Greg was currently on leave and that I doubted that he was in the area. I provided all the information with regards to what to look out for and asked if there was any other complaint like stiff neck, nausea, projectile vomiting, unusual general behavior. I explained that we are not longer concerned if a patient goes to sleep, however it is advised that she check in on her daughter ever hour or so, and ensure that when trying to 'awake' her that there is a normal response to this stimuli. I advised several time that I would happily send someone around to assess her daughter.
I also asked if there are any other complaint and caller advised that her daughter was slapped and potentially kicked so she has bumps and bruises but nothing of big concern. I explained to caller that it is possible the headache can be a trauma response, but we cannot be 100% sure. I explained that caller could keep an eye on her daughter and if anything changed to give us a call. But if her daughter was still in pain to rather seek further medical attention.
Caller advised that they are investigating as to what transpired from this incident, as there is apparently a video from the incident, and that she was thinking of calling SAPS. I explained that as the incident happened earlier, SAPS will most likely not come to them so it would be best for her to go report the incident to SAPS first thing in the morning as she wouldn't want one of the other people involved stating that her daughter was actually the one that started or caused the incident in the first place.
I offered once again to send someone out, caller declined and said she would monitor and see how things go, I explained to caller that her daughter should stay away form anti inflammatory for now until it can be confirmed that she does not have a concussion but panado can be used between 4 to 6 hours. I explained that if anything changed she should rather give us a call so that we can dispatch someone to her and do an assessment. CAller thanked and advised that she would do that - Monique Joubert |
| 02 Apr 2025 - 21:06 - 09602011328720 Membership 11070 all is in order, no emergency, member placed device on charge and accidently pressed the emergency button - Monique Joubert |
| 02 Apr 2025 - 16:36 - TOC16:01 - A lady called (0813376382) for a 13 yr old female bleeding face and that the Pt. eye is in her check - Caller could not give much info as she is the owner of the house and was asked to call for a ambu - Caller was advised of private billing but asked for metro t be contacted - Lindi then called and got more caller then advised both eyes are ok and she can see - Metro REF# 1943 - Jarod Echardt |
| 02 Apr 2025 - 08:59 - A2 Mark/Munner in service 08:58 - Princess Khumalo |
| 02 Apr 2025 - 08:58 - - Princess Khumalo |
| 02 Apr 2025 - 08:58 - - Princess Khumalo |
| 02 Apr 2025 - 08:37 - A3 Murray/Sheila 08:37 - Jarod Echardt |
| 02 Apr 2025 - 02:29 - I followed up again with Ekosi she has called gems and gems has now sent us the case 25-0151509-E-01 - Tyree Jacobs |
| 02 Apr 2025 - 02:20 - Got a call from 0718342162 asking for an ambulance for her daughter She is currently At FBH and wants her daughter to go somewhere else pt is on Gems I have advised that we are more than happy to send a vehicle But Gems might not cover the Trip as it will be seen as an IFT Then she will be billed by Us I advised her to rather get Pre auth from Gems then she can call back I will also touch base with caller again in a few mins - Tyree Jacobs |
| 01 Apr 2025 - 21:31 - 10306 mylife line activate 0760240434 Q7 Peers Village, Genoa Avenue, Silverglades, accidental activation, all is in order - Monique Joubert |
| 01 Apr 2025 - 20:50 - Rv2 Booking in service - Tyree Jacobs |
| 01 Apr 2025 - 20:38 - A3 Booking in service - Tyree Jacobs |
| 01 Apr 2025 - 19:49 - Sr Glese From 2 Mill called 0217996239 in regards to pt from call 20250401/18 Pt is being discharged he is not a member i gave the quote 2475 And also advised the sister that Er24 is a service Provider for the vpa Members so she should touch base with them pt is 89 Years old we have called Dz and he gave auth for us to send a vehicle at no charge - Tyree Jacobs |
| 01 Apr 2025 - 08:13 - MyLifeLine activation received from Mr. Lawson - confirmed all is well - membership 10312 - 2nd activation - Jarod Echardt |
| 01 Apr 2025 - 08:12 - MyLifeLine activation received from Mr. Lawson - confirmed all is well - membership 10312 - Jarod Echardt |
| 31 Mar 2025 - 19:40 - Mylife line activation- tried to make contact with the Device 09602011320935 with a GPS Address 72 St Bernard Crescent Lavender Hill - upon making contact no one answered just many voices in the back ground and a baby crying - no member ship details attached to my lifeline and no next of kin details - Monique Joubert |
| 31 Mar 2025 - 18:27 - Got a Call from Chantel 0823388590 Her domestics Sister that lives in masi is not feeling well And they asked if we would be able to assist i advised Private billing and gave them the metro option as well they opted for metro i gave her the numbers 10177 or 112 - Tyree Jacobs |
| 31 Mar 2025 - 16:55 - A3 Came across an Mva @ vehicles involved No injuries A3 Proceeding to residence - Tyree Jacobs |
| 31 Mar 2025 - 13:43 - Kathleen McCormick, 25b - Gatesville Road, member 5073 mylife line alert, no emergency. We did have to make contact via her cell as she could not her us - Monique Joubert |
| 31 Mar 2025 - 13:16 - Got a call from 0710148322 Staff Lieutenant Cele asking about a Patient after checking on the system i advised that we might have not been the service provider For the pt and that he could check with Er24 i also gave him the email for T.T so that he could email her a to what details he is looking for He is busy with a report as to why the pt was taken to a state facility and not 2Mill - Tyree Jacobs |
| 31 Mar 2025 - 11:29 - Rv2 Booking in service - Tyree Jacobs |
| 31 Mar 2025 - 10:27 - Mylife line activation June Featonby 3 River Sands, Abington Road Fish Hoek, No emergency, she was testing the device as it was dropped last week - Monique Joubert |
| 31 Mar 2025 - 09:05 - 8194 Milife line activation, Jan Stead, no emergency, they had the unit on charge all night and Mrs Stead noted an activation on her phone and therefore they wanted to test the unit - Monique Joubert |
| 31 Mar 2025 - 00:04 - Received a call from Netcare for a Primary Call in Seawinds. I told them we were unable to assist - Michelle Thompson |
| 30 Mar 2025 - 18:56 - Amanda 0835431639 from the galley restaurant, she has a Russian gentleman that had lunch with a ?Simone who apparently works at CMR, the information that was relayed was that the gentleman will be collected by an ambulance. I explained to the caller that we do not have anyone by that name that works at CMR, she then asked if it could be Shirly, or Cheryl. I explained that we still dont have anyone by those names. The caller was very confused as the explanation that she had was that this lady ask them to please 'babysit' for the intrim. I explained to caller that we have not had any report for a transport required for a patient at the galley. I explained that it would be best for them to either take the person to the police station or make contact with them. - CMR GO |
| 30 Mar 2025 - 18:55 - Amanda 0835431639 from the galley restaurant, she has a Russian gentleman that had lunch with a ?Simone who apparently works at CMR, the information that was relayed was that the gentleman will be collected by an ambulance. I explained to the caller that we do not have anyone by that name that works at CMR, she then asked if it could be Shirly, or Cheryl. I explained that we still dont have anyone by those names. The caller was very confused as the explanation that she had was that this lady ask them to please 'babysit' for the intrim. I explained to caller that we have not had any report for a transport required for a patient at the galley. I explained that it would be best for them to either take the person to the police station or make contact with them. - Monique Joubert |
| 30 Mar 2025 - 13:32 - From Whatsapp[+27 83 321 1541
~Therese Strydom
12:50, 30/03/2025] +27 83 321 1541: Hi , do you do emergency services in Scarborough for non members
[12:52, 30/03/2025] CMR Control Room: Good day, Cape medical response is based in the deep South which does include Scarborough. We are a private ambulance service which to attend to non members, however we do need to advise that there will be a bill for services rendered. The account can be between R3500 through to R6500 depending on level of treatment required for care.
[12:54, 30/03/2025] +27 83 321 1541: Thank you, it is mainly regarding oxygen, or to get hom somewhere to give him oxygen , we can then do a card payment
[12:57, 30/03/2025] CMR Control Room: We carry emergency oxygen on our vehicles, we can send someone out to do an assessment and advised if hospital transport is requires or the best route to follow fur further treatment. We do not require upfront payment what so ever, our number one priority is to ensure that all patients receive appropriate and adequate treatment required. Once we have ensures treatment has been completed the crew can assist you in sorting out the billing side
[12:59, 30/03/2025] +27 83 321 1541: Thank you 🙏 so much. If he walks around his levels drop to 80
[12:59, 30/03/2025] +27 83 321 1541: We will monitor it and contact you if needed
Where can we hire some oxygen
[13:00, 30/03/2025] +27 83 321 1541: Or buy a mobile unit
[13:00, 30/03/2025] CMR Control Room: We can absolutely send someone to assess him. I do need to advise that we sadly do not have access to at home use for oxygen, but if this is a sudden change in condition it will be advised that he have a medical assessment as soon as possible
[13:01, 30/03/2025] CMR Control Room: We can attempt to find out the details for a company that have at home units, but sadly we do not supply them
[13:02, 30/03/2025] +27 83 321 1541: Thank you! We also wait on his specialized physician to contact us back
[13:02, 30/03/2025] +27 83 321 1541: Plz if you can , we will appreciate it
[13:02, 30/03/2025] CMR Control Room: Please feel free to contact us if anything changers or would if you would like us to dispatch a vehicle to his residence
[13:03, 30/03/2025] CMR Control Room: I will try find the contact details and send them through to you
[13:04, 30/03/2025] +27 83 321 1541: Thank you 🙏
[13:07, 30/03/2025] CMR Control Room: Limitless health 0110281122 they do deliver to Cape Town. Another company is Ecomedical 021 020 1750. If I find any other contacts I shall send them through
[13:28, 30/03/2025] +27 83 321 1541: Thank you 🙏 - Monique Joubert |
| 30 Mar 2025 - 13:31 - 0217801127 called on behalf of her son who has started feeling unwell all of a sudden, with a sore throat, headache, nauseous and general body weakness, she was wanting to know if there are any afterhours and weekend doctors in our area, I advised that I was not aware of any that are in our area however that Tokai Medic cross are sometimes open on a Sunday, when I looked on line, they are already closed. I advised caller to possibly try the pharmacy, alternatively we could dispatch from our side, but we do not carry medicines for colds and flus. Caller was very grateful for our assistance and would try get her son to the pharmacy. I advised to call back if there was any further concern - Monique Joubert |
| 30 Mar 2025 - 09:58 - Got a call From 0714828829 @09:36 For a adult female who has post op discomfort Caller stated she would call back After billing was explained Caller Never called back @ 09:56 i tried calling her the call went to Voice mail - Tyree Jacobs |
| 30 Mar 2025 - 08:22 - A2 Booking in service - Tyree Jacobs |
| 30 Mar 2025 - 08:10 - A1 reports mechanical check has been completed will completed stock check on their return - Monique Joubert |
| 30 Mar 2025 - 08:05 - Rv2 in service, 08h04, radio 5/5 Eugene - Monique Joubert |
| 30 Mar 2025 - 06:48 - Received a call from 0720280943 - caller advised she phoned the wrong number - CMR GO |
| 29 Mar 2025 - 23:37 - Received a call from 0720280943 - caller advised she phoned the wrong number - Abi Bussio |
| 29 Mar 2025 - 18:47 - MyLifeLine activation received from Mr Peter Sutherland - confirmed all is well - membership 5350 - Zheograthia Sauls |
| 29 Mar 2025 - 14:44 - Received a call from 0678524215 after answering there was load music playing and the person hung up tried calling back 4x times and no answer - Zheograthia Sauls |
| 29 Mar 2025 - 11:45 - Received a call from Lorette Espi 082 376 3289. Her sister had a knee op and was discharged from GSH on Monday. On Wednesday she suffered a heart attack and was taken to FBH by us. Her knee became infected. When she visited her sister last night she says the wound only has a dressing over it and it is swollen and smelly. She feels her sister is not getting the correct care4 at FBH and wants her taken to GSH. She says the Dr on duty last night was not very friendly or helpful or understanding. I informed her that unfortunately we cannot transport a Pt from one hospital to another without a referral letter. We also cannot just take her to GSH as even from home we would need to go to FBH. I advised her to go back to FBH today and try to speak to a different Dr who could advise her on the current treatment for the infection. - Michelle Thompson |
| 29 Mar 2025 - 08:22 - MyLifeLine activation received from Mr Lionel Arie Penning - confirmed all is well - membership 9891 - Zheograthia Sauls |
| 28 Mar 2025 - 22:46 - Received a call from 0834998009 for a AF with abdo pains, They were at FBH but FBH is very busy and cant help them. He advised they are outside the offices and would like someone to asses the Pt, I advised of private billing and he declined - Joshua Snyman |
| 28 Mar 2025 - 19:23 - MyLifeLine activation received from Mr Riley- confirmed all is well - membership 10063 - Joshua Snyman |
| 28 Mar 2025 - 14:21 - Received a call from 0828584720 while busy with other calls. Tried to call back but no answer. The number is not on our database. - Michelle Thompson |
| 28 Mar 2025 - 09:31 - RV3 mobile to SVPS for a rugby event - Michelle Thompson |
| 28 Mar 2025 - 08:45 - Received a call from Jenny 0824681873 requesting to speak to a paramedic as her brother Mervyn Gold #11267 has stage 4 cancer and is busy dying at home - told her i would speak to our managers and then give her a call back- spoke to T.Theron who advised she would give Jenny a call - Zheograthia Sauls |
| 28 Mar 2025 - 08:35 - Rv1 in service - Michelle Thompson |
| 28 Mar 2025 - 07:56 - Received a call from Sheila advising there is a broken down truck in the main road of Fish Hoek close to KFC - require traffic- spoke to Mr Van Readen - will send a vehicle ASAP - Zheograthia Sauls |
| 27 Mar 2025 - 22:31 - MyLifeLine activation received from Mrs. Roode- confirmed all is well - membership 8437 - Jarod Echardt |
| 27 Mar 2025 - 16:22 - Received a call from Mr Voysey who lost his mylifeline device. #523. We called the button and security office at harbor bay answered - Joshua Snyman |
| 27 Mar 2025 - 13:21 - Received a pocket dial on whatsapp from 0824970205 managed to contact the caller back who confirmed all was well - Abi Bussio |
| 27 Mar 2025 - 08:41 - A2 inservice - Joshua Snyman |
| 27 Mar 2025 - 08:40 - A1 inservice - Joshua Snyman |
| 27 Mar 2025 - 05:12 - @04:45 Sister Ulinda from VPH called asking for a ALS transfer cost. 64 female who had a CVA and now is ventilated needing to be taken to GSH. Pt. has been on the vent for about fours now but is not on medical paying privately at VPH. Called Lindi @04:51 and confirmed R7000 but will have to be YOCO payment. Called VPH back at 05:03 spoke to Sister Ulinda gave the price but she advised that they will call back just waiting on anther service to get back to them. Called was logged with Metro as well REF#0627 - Jarod Echardt |
| 26 Mar 2025 - 18:44 - Received a call from Wayde 0217879060 - caller reports there was a gentleman laying outside the Woolworths in Lakeside complaining of a back pain, caller advised he did not think the patient could accept private billing and he had contacted Metro already but still awaiting an ambulance. While on the phone the patient absconded - CMR GO |
| 26 Mar 2025 - 18:36 - Received a call from Wayde 0217879060 - caller reports there was a gentleman laying outside the Woolworths in Lakeside complaining of a back pain, caller advised he did not think the patient could accept private billing and he had contacted Metro already but still awaiting an ambulance. While on the phone the patient absconded - Abi Bussio |
| 26 Mar 2025 - 18:35 - MyLifeLine activation received from Mrs Bron- confirmed all is well - membership 3986 - Joshua Snyman |
| 26 Mar 2025 - 16:16 - Call received from 0772811128 - we called the caller back as the comms were bad due to her standing in the "wind" she called for her grandfather, who is very weak, onset today - when I asked the caller about membership, and the membership number, she ended the call. - Lindi Bredenhann |
| 26 Mar 2025 - 15:26 - MyLifeLine activation received from Mr Biggs - confirmed all is well - membership 10291 - Abi Bussio |
| 26 Mar 2025 - 11:18 - Received a call from 0837729753 for a AM lying on the side of the road at the end of Ou Kaapse Weg steenberg side, who was groaning, Pt is awake breathing, cons. Logged call with metro REF: 1309 - Joshua Snyman |
| 26 Mar 2025 - 10:20 - Mylife line activation, Lionel Arie Penning , accidental activation, no emergency. (9891) - Joshua Snyman |
| 26 Mar 2025 - 08:41 - A1 inservice - Joshua Snyman |
| 25 Mar 2025 - 12:53 - Accepted a transfer from web dispatch from TMH to Faircape Tokai when confirming all info that web dispatch logged - Called TMH to confirm the info gave the Pt. could not be located in ward medical G4 went to all the others ward Pt. still could not be found - Called handed back to Web dispatch and the dispatcher will remove it off the board and check info - 25-0139005-E-01 - Jarod Echardt |
| 25 Mar 2025 - 10:23 - @10:18 A lady called asking for Constantia SAPS number has she came across a MVA near Tokai Forest - Jarod Echardt |
| 25 Mar 2025 - 09:53 - Peter Merle called 09:40 to advise that he will be test his Lifeline - Alert for the lifeline went off @09:42. Called the device twice and both times a recording saying that the subscriber you trying to contact is unavailable. Called Mr. Merle saying that the device was phoned twice but will speak to Jamie - Called Jamie @09:44 - Jarod Echardt |
| 25 Mar 2025 - 06:45 - 0210072974 Female caller calling for assistance for an officer who is not feeling well at 27 Luvendal Road, Cape Town CBD, I explained that we are based in the deep South and that it may be better to make contact with a closer service, the female thanked and hung up - CMR GO |
| 25 Mar 2025 - 04:20 - 0210072974 Female caller calling for assistance for an officer who is not feeling well at 27 Luvendal Road, Cape Town CBD, I explained that we are based in the deep South and that it may be better to make contact with a closer service, the female thanked and hung up - Monique Joubert |
| 24 Mar 2025 - 23:56 - Got a call from 0726625557 Pt states that she is having a panic attack She is not a member after i gave her the p[private bill quote pt Sais she does not have that type of money I advised we can log the call with metro caller states she will think about is and call us back - Tyree Jacobs |
| 24 Mar 2025 - 19:16 - Mylife line activation, David Biggs, accidental activation Confirmed all is well #10291 - Tyree Jacobs |
| 24 Mar 2025 - 17:42 - Mylife line activation, Mr. Heitman , accidental activation, no emergency. (11082) - Jarod Echardt |
| 24 Mar 2025 - 00:21 - Received a call from Milnerton Mediclinic who wanted to transfer a patient from their facility to New Somerset hospital, patient is on oxygen and would require monitoring as they are currently SOB and color code Orange. Distance from Fish Hoek to Milnerton Mediclinic is 38,4km averaging around 45 minutes travel time and from Milnerton Mediclinic to New Somerset hospital is 14.8km with an average time of +-20 minutes. I quoted the facility on a 60min CMRA private rate for ILS with possibility to change and the caller stated that was too much as the patient is paying privately therefore they will look for a different service. I did advise the caller that he had made contact with an ambulance service in Fish Hoek therefore we would have to take travel time into consideration as well. - Abi Bussio |
| 23 Mar 2025 - 16:41 - 0684051640 received a call from this number and then they hung up, when i called back the person did not know what I was talking about and hung up the phone - Monique Joubert |
| 23 Mar 2025 - 16:19 - Mylife line activation, Mr Goedhart, accidental activation, no emergency. - Monique Joubert |
| 23 Mar 2025 - 14:31 - got a call from 0834875446 asking for advice her husband ate a bun yesterday and had a bit of a airway issue with it now it feels like there's something in his throat bothering him he has been drinking cough meds but it does not help he currently does not have any breathing issues i have advised that the best option is to let them check it out at a hospital as they would give them the best advice on what to do in regards to it - Tyree Jacobs |
| 23 Mar 2025 - 12:47 - Edwin from metro control called in his off time 0815298867 He is @ Kalkbay Harbour he spotted a guy with CMR jumpsuit on and says that it is very misleading i have advised that we are are aware of the guy who wears the jumpsuit but i will bring it to managements attention again - Tyree Jacobs |
| 23 Mar 2025 - 11:27 - Got a call from 079 942 3230 her blood pressure is fluctuating She has been on Bp meds for the past 3 years 2 weeks ago the dr took her off the meds temporarily to see if the problem is still there she has an appointment tomorrow with her gp she does not feel unwell at this stage she will monitor herself and call us if needed - Tyree Jacobs |
| 23 Mar 2025 - 09:19 - Thelma at her event in Ronderbosch cricket club, RV4 km89661 - Monique Joubert |
| 23 Mar 2025 - 08:58 - Rv3 at Claremont cricket club for event today km114115 - Monique Joubert |
| 23 Mar 2025 - 08:56 - RV4 mobile to Cricket event Thelma - Monique Joubert |
| 23 Mar 2025 - 08:33 - A1 in service, Fiona and Luther, time check completed and radios 5/5 - Monique Joubert |
| 23 Mar 2025 - 08:27 - Rv3 Max mobile to Cricket event km-114092 at Claremont Cricket Club - Monique Joubert |
| 23 Mar 2025 - 08:26 - Rv2 in service, Abby L time check completed and radio 5/5 - Monique Joubert |
| 23 Mar 2025 - 08:26 - A2 booking in service, crew Mark and Grant, time check completed and radio 5/5 - Monique Joubert |
| 23 Mar 2025 - 06:48 - Received a call from 0216120999 - caller made the call and when I answered he advised he was taken an Uber. Caller did not specify anything further - CMR GO |
| 23 Mar 2025 - 06:31 - Received a call from 0216120999 - caller made the call and when I answered he advised he was taken an Uber. Caller did not specify anything further - Abi Bussio |
| 23 Mar 2025 - 01:05 - Received a call from 0216120999 - caller made the call and when I answered he advised he was taken an Uber. Caller did not specify anything further - Abi Bussio |
| 22 Mar 2025 - 19:04 - Received a call from Gael on 0824502084 - caller has misplaced her MyLifeLine device and wanted to know if we could see it, according to the pinned location it indicated it was outside her residence possibly in her private vehicle which she is going to go and check now - Abi Bussio |
| 22 Mar 2025 - 16:38 - 0836263484 received a call on the emergency line, when searching the number is came up as Mrs Cockram, her last known address is the avenue hotel, I called Avenue hotel who advised me that she passed away. I tried calling several times again and the number rang and then went to voice mail - Monique Joubert |
| 22 Mar 2025 - 15:02 - Mr Brookman from metro called asking for our assistance in kalk bay Harbor road call came in as pt is unresponsive i called on scene -082508799 who gave me the number 0765986665 i spoke the Erica and asked a few questions Patient is not unresponsive pt is none responsive but breathing call has been handed back to metro due to us not having vehicles available - Tyree Jacobs |
| 22 Mar 2025 - 13:11 - A2 Was involved in an accident Dz ,Lindi,and T.T has been informed Dz has reported to control that both crew members are fine Including the female driver from the other vehicle all parties will go to Muizenberg Police station to get case numbers and sort out paperwork as soon as The crew returns from the scene we will notify DZ then he will come to base to asses the vehicle then confirm if they can continue on run or not - Tyree Jacobs |
| 22 Mar 2025 - 10:17 - Got a call from 0839268912 the gentleman has lower back pain and cannot get an appointment with his dr he will try again Monday he is asking if theres anything we can do about it to help him i have explained that our crews can administer pain meds but then he will have to go to hospital we can not leave him at home as meds sometimes might have side effects - Tyree Jacobs |
| 22 Mar 2025 - 09:27 - Rv1 booking in service, time check completed and radio check 5/5 - Monique Joubert |
| 22 Mar 2025 - 09:04 - A2 in service, time check correct and comms 5/5 - Monique Joubert |
| 22 Mar 2025 - 08:56 - A1 Booking in service - Tyree Jacobs |
| 22 Mar 2025 - 08:38 - RV2 & A3 Booking in service - Tyree Jacobs |
| 22 Mar 2025 - 00:13 - Received a call from 0217852726 - caller reports the house behind hers is burning, made contact with Nazalie at Fire who reports they are aware of the call and resources are on route - D.Zimmerman notified of call via whatsapp as he is out of the area - Abi Bussio |
| 21 Mar 2025 - 20:24 - Received a call from 0217829354 who is a caregiver for a 100 YO M, He has locked himself in his room and is coughing, she would just like to know if we can come out if she calls us later. - Joshua Snyman |
| 21 Mar 2025 - 08:25 - Rv1/Rv2/A1 in service - Jarod Echardt |
| 21 Mar 2025 - 06:52 - Received a call from 0824417853 - caller reports she has been experiencing vomiting since +-20h00 this evening. The patient reports she is unable to keep anything including medication in her system and wanted to know if someone can come out to assess her and give her something for the vomiting. The patient is not a member therefore I advised on private billing which the caller stated she would rather get her nephew to take her through to CMC with private transport - CMR GO |
| 21 Mar 2025 - 00:00 - MyLifeLine activation received from Constance Walker - confirmed all is well - membership 8736 - Joshua Snyman |
| 20 Mar 2025 - 22:40 - Received a call from 0824417853 - caller reports she has been experiencing vomiting since +-20h00 this evening. The patient reports she is unable to keep anything including medication in her system and wanted to know if someone can come out to assess her and give her something for the vomiting. The patient is not a member therefore I advised on private billing which the caller stated she would rather get her nephew to take her through to CMC with private transport - Abi Bussio |
| 20 Mar 2025 - 19:06 - Received a call from 074 104 4375 for a visitor who is feeling nauseous and he asked where he could get meds, I advised of a 24hr pharmacy over the mountain, advised we can send a vehicle to asses and caller said it is ok he will call if anything changes. - Joshua Snyman |
| 20 Mar 2025 - 15:47 - MyLifeLine activation received from Mr Goedhart - confirmed all is well - membership 10010 - Zheograthia Sauls |
| 20 Mar 2025 - 08:34 - A3 booking in service - Zheograthia Sauls |
| 20 Mar 2025 - 04:06 - A dr. from FBH advised that Dr. Adams requested a phone call for a 14 yr old male that has acute appendicitis and a BP of 100/54 needing to be taken to VIC. I advised Dr. Adams that we are a private service she then advised that she did log it on a deep south group. I said that I'll need to speak to my manger first. Call was logged with metro @13:42 yesterday REF#1763 and I followed up with metro they advised that ambu 35 is there to transported the Pt. to VIC. - Jarod Echardt |
| 19 Mar 2025 - 19:00 - On call 20250319/7 Chirs.D fell and injured his right arm - Abrasions to the right forearm - He was caring the ECG on the way down and fell against a rock - Jarod Echardt |
| 19 Mar 2025 - 11:31 - RV1 booking in service - Abi Bussio |
| 19 Mar 2025 - 09:14 - RV1 booking in service - Abi Bussio |
| 19 Mar 2025 - 09:12 - A3 booking in service - Abi Bussio |
| 19 Mar 2025 - 09:08 - A1 Inservice - Joshua Snyman |
| 18 Mar 2025 - 18:41 - MyLifeLine tested by Jamie - Mrs Jal Stead - Membership 8194 - Abi Bussio |
| 18 Mar 2025 - 12:02 - MyLifeLine tested by Jamie - Mrs Jal Stead - Membership 8194 - Abi Bussio |
| 18 Mar 2025 - 10:01 - Rv5 arrived green point - Joshua Snyman |
| 18 Mar 2025 - 09:38 - A2 inservice - Joshua Snyman |
| 18 Mar 2025 - 09:36 - RV4 arrived Rondebosch Cricket Club
Km,s - 89417 - Joshua Snyman |
| 18 Mar 2025 - 09:36 - A3 in service - Abi Bussio |
| 18 Mar 2025 - 09:36 - RV1 booking in service - Abi Bussio |
| 18 Mar 2025 - 09:36 - A1 inservice - Joshua Snyman |
| 18 Mar 2025 - 09:36 - A1 inservice - Joshua Snyman |
| 18 Mar 2025 - 09:14 - RV5 mobile to Greenpoint cricket for an event - Joshua Snyman |
| 18 Mar 2025 - 09:06 - MyLifeLine activation received from Mr Goedhart - confirmed all is well - membership 10010 - Abi Bussio |
| 18 Mar 2025 - 08:59 - RV2 in service - Joshua Snyman |
| 18 Mar 2025 - 08:59 - On scene plumsted cricket club
Km 113716 08:58 - Joshua Snyman |
| 18 Mar 2025 - 08:41 - RV4 mobile to Rondebosch Cricket Club
Km,s - 89385 - Joshua Snyman |
| 18 Mar 2025 - 08:09 - RV 3 mobile to Cape Town cricket club - 113690 - Abi Bussio |
| 18 Mar 2025 - 05:08 - 0837763911 called - thought we were Dental offices - CMR GO |
| 17 Mar 2025 - 21:11 - @20:16 Mr. De Weber sent a WhatsApp saying its a emergence please call . He sent a number 0742543635 called this number 20:17 and said that his mom is SOB for a week and half and is over 200Kg. Pt. is located on the premeasures of Pollsmoor near 16 Pallas Rd . I advised him that I'll need to speak to a manager due to his mom weight witch he understood . Spoke to Lindi about the call and advised to hand the call over to Z med as they have a ambu more capable to take the Pt. to hospital and say to the caller that we are unable to assist with the call at the moment . Called Mr. De Waber back @20:28 advised that we cant assist but advised of Z med and he asked if I can log the call with them as he does not have airtime. Called Z med @20:30 advised them that the call is for a elderly female that is SOB but did not give all the information on the Pt. - Jarod Echardt |
| 17 Mar 2025 - 15:50 - 0837763911 called - thought we were Dental offices - Lindi Bredenhann |
| 17 Mar 2025 - 11:15 - 10:43 Sue Faurie called for a lady that was kicked by a horse to the stomach @256 Leerdam Rd Noordhoek - Mrs. Faurie could not give a on scene contact number so she was going to phone back to give more info - Called Mrs. Faurie back @10:52 she still did not have info but asked for metro numbers. Lindi then called back and Mrs. Faurie and was saying Pt. is now refusing a ambu - Jarod Echardt |
| 17 Mar 2025 - 09:06 - A3 Angus/Max in service - Jarod Echardt |
| 17 Mar 2025 - 08:04 - Rv2 Eugene in service - 08.04 - Jarod Echardt |
| 17 Mar 2025 - 08:02 - RV3 - Ronnie mobile to Green Point Cricket Club - Jarod Echardt |
| 17 Mar 2025 - 06:48 - A3 and and A1 Came across the same MVA at the 4 way intersection A3 Reported that he was busy assessing the situation i have advised for A1 to stand down from scene and proceed to base to get her partner if needed A3 reported 3 cars involved No injuries Dz was informed Saps Ocean view was on scene aswell as towing - CMR GO |
| 17 Mar 2025 - 06:35 - A3 and and A1 Came across the same MVA at the 4 way intersection A3 Reported that he was busy assessing the situation i have advised for A1 to stand down from scene and proceed to base to get her partner if needed A3 reported 3 cars involved No injuries Dz was informed Saps Ocean view was on scene aswell as towing - Tyree Jacobs |
| 17 Mar 2025 - 06:02 - got a call from 0688194534 Security at Santorini Village 27 Juniper way Fearie Knowe security states theres a guy who wants to stab someone ,security wants us to fetch him i advised that it would be something for saps to deal with unless its a medical emergency then we could assist or unless saps requires us to come and sedate the pt - Tyree Jacobs |
| 16 Mar 2025 - 16:37 - @16:04 Received a call from Mohmad SATIB requesting a ambu at Bertha's Restaurant Simon's Town for a staff member that fell down a flight of stairs and is having lower back pain - Spoke to on scene @16:07 advised of private billing incase WCA does not cover the call she advised that they will call back in tow minutes - Called the restaurant back asking are they willing to accepted they are unsure and are busy with the WCA paperwork - Jarod Echardt |
| 16 Mar 2025 - 16:27 - Accidental MyLifeLine activation from Mrs. Shirley Dallas - confirmed all is well - membership 10821 - Jarod Echardt |
| 16 Mar 2025 - 16:04 - A1 Jacque used a plaster out of the first aid bag for her daughter who cut herself middle finger on the left hand - Jarod Echardt |
| 16 Mar 2025 - 05:41 - Received a call from 072 098 0232. She gave her 8 yr old son a antidepressant tablet instead of a Allergex. She said he is fine apart from his pupils being a bit dilated. I advised her that I do not have any training in pharmaceuticals and can unfortunately cannot give her any advise. - Michelle Thompson |
| 16 Mar 2025 - 03:11 - A3 came via Boyes drive close to the shark spotters and came across an MVA vehicle vs wall - stopped to do an assessment- 1x AM not needing any medical assistance - A3 returning to base - Zheograthia Sauls |
| 15 Mar 2025 - 20:40 - Received a call from 0727376672 on WhatsApp answered and no one spoke- hung up and called back they answered and hung up- called back again they advised she dialed the wrong number and all is well - Zheograthia Sauls |
| 15 Mar 2025 - 19:22 - TOC 19.09 Received a call from 0615661990. She has a piece of dried grass in her hand and asked if we could come and take it out. She said she has a nurse there who can't remove it. Non members. I advised her that if the nurse can't get it out that it is unlikely that we can and it would be advisable to rather go to the ED as we will not dig around in her hand but only be able to use tweezers if it is superficial. - Michelle Thompson |
| 15 Mar 2025 - 18:37 - A3 Crew reports that A3 Battery dies on scenes A3 HAs reported it to DZ - CMR GO |
| 15 Mar 2025 - 16:47 - A3 Crew reports that A3 Battery dies on scenes A3 HAs reported it to DZ - Tyree Jacobs |
| 15 Mar 2025 - 14:27 - Received a call from 0799341217 inquiring if we do stitches as her husband has cut his thumb and she believes it needs stitches- I advised we do not do stitches but are happy to send a vehicle to have an assessment done and take it further from there- she advised she would call back because it would be pointless we send someone and we can not do stitches and they could have just went to the hospital - Zheograthia Sauls |
| 15 Mar 2025 - 11:14 - got a call from 0846024945 she is strugling to get hold of her friend that lives at evergreen noordhoek Pt is in a garage with no signal and she wants us to go and look for him i asked for his contact we ended the call as she was getting the contact from her phone i tried calling her back multiple times but then she called in again to ask that we cancel the call as she has made contact - Tyree Jacobs |
| 15 Mar 2025 - 08:51 - Received a call from Vanessa on 0828515161 - caller reports there is an adult male walking up and down main road in swimming shorts, talking to himself and sweating. Caller did not stop but stated she was concerned as the person was talking to themselves - I made contact with FH SAPS who will be sending a vehicle out to assess the situation and they will phone back if CMR assistance is required - Abi Bussio |
| 15 Mar 2025 - 08:26 - correction on entry below it should read A1 - Tyree Jacobs |
| 15 Mar 2025 - 08:25 - A2 in service - Tyree Jacobs |
| 15 Mar 2025 - 08:09 - A2 in service - Tyree Jacobs |
| 15 Mar 2025 - 08:08 - Rv2 Booking in service - Tyree Jacobs |
| 14 Mar 2025 - 15:24 - got a call from 0638432175 we tended to her husband 20250312/11 she is calling to inquire about a rough estimate price as her husband is claiming for WCA/injury on duty she would just like to know what we would charge for a call like that i told her i would have to call her back after discussing with Lindi, i called her back and Gave her the BLS callout rate @ R3250 and advised that our billing dept is closed so the price is only a rough estimate as billing would be able to give an exact amount - Tyree Jacobs |
| 14 Mar 2025 - 09:45 - Rv2 Reports vegetation alight Lower north battery 200 meters just before Simonstown main road call has been logged with F&R And DZ is aware - Tyree Jacobs |
| 14 Mar 2025 - 09:26 - Rv2 Booking in service - Tyree Jacobs |
| 14 Mar 2025 - 09:17 - A2 in service - 09:17 - Jarod Echardt |
| 14 Mar 2025 - 09:04 - A1 in service 09:04 - Jarod Echardt |
| 14 Mar 2025 - 07:34 - Got a call from Mrs spreeth @07:03 Her sister had a fall and is struggling to get up caller advised that she will see what she can do from her side then get back to us Caller never called back i tried calling @ 07:23 it went to Voice mail then i tried again @ 07:30 call went through caller says she was just in a panic but they have managed to get sorted #6605 (inactive) - Tyree Jacobs |
| 13 Mar 2025 - 18:51 - On OB entry made @1843 received a second call from Anke requesting the exact same thing- advised of the private and amount and she said no thank you - Zheograthia Sauls |
| 13 Mar 2025 - 18:43 - TOC 18.36 Received a call from Anke 0798868468 . Her brother arrived on a long haul flight this morning and has terrible back spasms. She wanted a Dr to come out and give him pain meds. She stays in Hout Bay so I gave her the numbers for ER24 and Netcare. - Michelle Thompson |
| 13 Mar 2025 - 18:32 - TOC 18.21 She is in a lot of pain. Bad coccyx pain. Can hardly walk, sit, stand or lie. Went for a trail run over the weekend and misjudged a step and jolted her hip/ coccyx. Has taken over the counter meds. I advised that we cannot give any meds but would have to take her to the EU. She decided to wait a while and will call back if she finds it is not getting better. Elzette #5401 - Michelle Thompson |
| 13 Mar 2025 - 18:28 - Rv2 in service - Michelle Thompson |
| 13 Mar 2025 - 09:08 - Rv2 in service - Michelle Thompson |
| 13 Mar 2025 - 06:14 - Accidental MyLifeLine activation from Ann Mc Adam
- confirmed all is well - membership 3095 - Joshua Snyman |
| 12 Mar 2025 - 14:42 - My Lifeline test activation from John Fowkes #11059.
- Michelle Thompson |
| 12 Mar 2025 - 11:20 - A4 completed at schools program - Zheograthia Sauls |
| 12 Mar 2025 - 10:44 - TOC 10.26 - Received a call from 0680117168. He was going to the shop and saw an old man on the side of the road near the taxi rank in Masi, Apparently this gentleman needs an ambulance. He couldn't tell me what is wrong. I told him the billing rates and then said he can call Metro for free. He then said he will call Metro and I gave him the number - Michelle Thompson |
| 12 Mar 2025 - 10:40 - Received a WhatsApp call from +27 79 394 2649-control room iPhone currently with A4 crew- but call initially came through as a missed call tried calling number back thrice no response- searched number on database belongs to Wendy Pinkerton membership #29- tried the landline on membership as well no response - Zheograthia Sauls |
| 12 Mar 2025 - 10:34 - TOC 10.26 - Received a call from 0680117168. He was going to the shop and saw an old man on the side of the road near the taxi rank in Masi, Apparently this gentleman needs an ambulance. He couldn't tell me what is wrong. I told him the billing rates and then said he can call Metro for free. He then said he will call Metro and I gave him the number - Michelle Thompson |
| 12 Mar 2025 - 09:20 - A4 out duty for schools programs Lance - Abi and Chris student - Michelle Thompson |
| 12 Mar 2025 - 09:19 - A1 booking in service - Zheograthia Sauls |
| 12 Mar 2025 - 08:49 - A2 booking in service - Zheograthia Sauls |
| 12 Mar 2025 - 08:45 - Rv1 in service - Michelle Thompson |
| 12 Mar 2025 - 08:35 - A3 booking in service - Zheograthia Sauls |
| 12 Mar 2025 - 07:36 - Rv2 reports a nail in the back left tyre of Rv2. - Michelle Thompson |
| 12 Mar 2025 - 02:12 - @00:05 Gill (0731651395) called on behalf of Mr. Carter son you is on Elsie's Peak Mountain Rd Fish Hoek trying to commit suicide - Spoke to Mr. Carter (@00:08 - 08442009090) to get more info about his son and the location of his son. He advised that his son is on Elsie's Peak and has taken two bottles of tablets. Called Lindi 00:10 gave all info of the call and advised that the call will need to be logged with Metro Rescue but speak to DZ as well . Called DZ @00:13 gave details of the and advised that log the call with metro as we are not equipped to go up the mountain and advise them that the call has been logged with Metro Rescue . Called Metro @00:14 asked to speak to Metro Rescue. Spoke to Metro Rescue gave all info and contact numbers. A call then divert to Rv2 and it was Gill advised that a call has been logged with Metro Rescue as we are not equipped to head up the mountain and she understood. She advised that she is fetching the Pt. mother. Called Mr. Carter back @00:21 advised the info about the call been logged with metro rescue. Called Metro Rescue back to give the new location as the Pt. dad gave the wrong location and metro advised they will need the Pt. location and SAPS will need to call them and to say that they are need to get the Pt. down. Called Lindi advised what metro rescue said as they never said that before. Called Fish Hoek Charge office advised that they will need call metro rescue saying that the Pt. needs to be taken down by them. @00:47 Warrant Officer Van Da Berg called but due to the signal called dropped called him back @00:48 I advised him that they must call metro rescue themselves. Called Metro Rescue back @00:51 and gave them Van Da Berg number to make contact with him. Called Gill back to get more info of the Pt. then she put her phone on speaker so I could talk to the mom who advised that her son has attempted something like this before well at university but could not go though with it and he suffers from depression and other things. I advised them if a ambu is needed they can call back and a ambu can be sent. Kept calling Gill so that we got the Pt. current condition - Gave the REF# number to Gill via WhatsApp REF#0576 - Jarod Echardt |
| 11 Mar 2025 - 21:48 - TOC21:38 - Kenneth (0747553458) called for a DOD for a 58 yr old male that was known with CA/TB that has been unresponsive for a few hours now - Location Redhill camp A and that SAPS is on scene and a call logged with metro - Called metro @21:42 and they advised a metro RV is mobile from Pinelands REF#2327 - Jarod Echardt |
| 11 Mar 2025 - 11:05 - Received an enquiry from Virginia Truscott which was referred from membership department - patient wanted to find out the cost of a private quotation to be transported from Noordhoek Manor Healthcare to Cape Radiology in Fish Hoek. The client does hold a CMR membership and was offered her free discharge as one way but the rate going home would be R945.00. The client advised she is needing an X-Ray of her toes. The client declined the fee and advised she would rather make contact with the NHM transport to take her through to the X-Ray department - Abi Bussio |
| 11 Mar 2025 - 08:46 - A1 inservice - Joshua Snyman |
| 11 Mar 2025 - 08:41 - A3 inservice - Joshua Snyman |
| 11 Mar 2025 - 08:35 - RV2 inservice - Joshua Snyman |
| 11 Mar 2025 - 07:46 - A1 reports MVA corner of M5 and Kromboom - no injuries reported on scene, crew returning back to base from VPH - Abi Bussio |
| 10 Mar 2025 - 19:48 - Netcare asking for assistances @ 19 Stepping Stones Rd Eversdal advised that should call Titanium medical - Jarod Echardt |
| 10 Mar 2025 - 18:44 - Received a call from ADT on 0871312020 - caller reports they received an alarm activation from 7 Yselstein road in Glen Cairn Heights, when they arrived the residence sliding door was open but the security gate was closed therefore they could not access the premises. I spoke to DZ incase he knew the people listed under the inactive membership but he did not as it appears the CMR number was listed as a NOK. I spoke to Justin under membership 5863 - caller reports his alarm is faulty and he has already spoken to ADT and asked that they do not contact the NOK. He will contact them again now to advise all is well - CMR GO |
| 10 Mar 2025 - 11:02 - Received a call from ADT on 0871312020 - caller reports they received an alarm activation from 7 Yselstein road in Glen Cairn Heights, when they arrived the residence sliding door was open but the security gate was closed therefore they could not access the premises. I spoke to DZ incase he knew the people listed under the inactive membership but he did not as it appears the CMR number was listed as a NOK. I spoke to Justin under membership 5863 - caller reports his alarm is faulty and he has already spoken to ADT and asked that they do not contact the NOK. He will contact them again now to advise all is well - Abi Bussio |
| 10 Mar 2025 - 10:32 - Accidental MyLifeLine activation from Anne Wozniak
- confirmed all is well - membership 10548 - Joshua Snyman |
| 10 Mar 2025 - 10:11 - Received a call from 0839520692 for her landlord having an asthma attack in retreat, Provided metros number - Joshua Snyman |
| 10 Mar 2025 - 09:31 - Accidental MyLifeLine activation from Mr and Mrs Couvreur - confirmed all is well as the caller has already phoned for an ambulance and a vehicle has been dispatched under call number 20250310/7 - membership 5422 - Abi Bussio |
| 10 Mar 2025 - 09:12 - Accidental MyLifeLine activation from Mrs Lamont - confirmed all is well - membership 5422 - Abi Bussio |
| 10 Mar 2025 - 08:38 - Received a call from 0828952973 who incorrectly dialed us while trying to reach her care center, all is well - Joshua Snyman |
| 10 Mar 2025 - 08:27 - Rv2 booking in service - Abi Bussio |
| 10 Mar 2025 - 07:43 - Accidental MyLifeLine activation from D Brown
#10228- confirmed all is well - Joshua Snyman |
| 09 Mar 2025 - 18:32 - Got a call from Savanah-0824337061 For a adult male @ 6 gill Road Muizenberg caller sates that there's a homeless person who approached her and asked for her to call for an ambulance caller does not want to go near pt as she "lives in south Africa and is afraid " therefore caller could not give any other info other than the pt is breathing call was logged with metro reff 1882 - Tyree Jacobs |
| 09 Mar 2025 - 17:11 - Accidental MyLifeLine activation from Mrs. Anna Hendricks #7185 - confirmed all is well - Jarod Echardt |
| 09 Mar 2025 - 15:06 - TOC 14.44 Caller says he cycled this morning but stopped the race in Noordhoek because he was not feeling great with a HR of 180. It is now between 80 and 140. He did an ECG on his Apple watch and it shows AF with a HR 130 to 142. He is not a member. I gave him the billing rates. He asked if his Med Aid would pay so I told him that most do not cover a call out and will only pay if he is transported to hospital. He does not have any chest pain or SOB or nausea but is slightly dizzy. He then said he had suffered from gastro during the week. He has been drinking rehydrate during and after the race. I offered to send out a vehicle numerous times but he has decided to rest and see how he feels. I advised him to call us if anything changes. Caller is Simon Turner 0873781329. I did speak to Rv1 about the Pt and he was happy that the caller continue to monitor his symptoms. He advised to call Simon back around 5pm and check he is drinking plenty of water and to tell him to have another rehydrate. - Michelle Thompson |
| 09 Mar 2025 - 09:52 - Received a call from 0815418728 asking if we were part of the medical for the Cycle Tour. I told him we are not and gave him the number for the VOC - Michelle Thompson |
| 09 Mar 2025 - 06:45 - Rv1 in service - Michelle Thompson |
| 09 Mar 2025 - 06:39 - A2 in service and based in Kommetjie - Michelle Thompson |
| 09 Mar 2025 - 04:39 - 04:30 Murray has been contacted and is awake - Monique Joubert |
| 09 Mar 2025 - 04:39 - 04:30 Eugene contacted and is awake - Monique Joubert |
| 09 Mar 2025 - 04:06 - Aby has been contacted and is awake - Monique Joubert |
| 09 Mar 2025 - 04:06 - Mel has been been contacted and is awake - Monique Joubert |
| 09 Mar 2025 - 04:05 - Ronnie has been contacted and is awake - Tyree Jacobs |
| 09 Mar 2025 - 04:04 - Fiona has been contacted telephonically and is awake
- Monique Joubert |
| 09 Mar 2025 - 04:03 - Tyron has been contacted and is awake - Monique Joubert |
| 09 Mar 2025 - 04:02 - Mark has been contacted and he is awake - Monique Joubert |
| 09 Mar 2025 - 04:01 - Tyron not able to reach telephonically
- Monique Joubert |
| 09 Mar 2025 - 04:00 - David has been contacted and has advised that he is awake - Monique Joubert |
| 09 Mar 2025 - 03:43 - Rosario has notified control via Whatsapp that he is awake
- Monique Joubert |
| 09 Mar 2025 - 03:32 - Wake up call made to Sheila, she advised that she is awake - Monique Joubert |
| 08 Mar 2025 - 21:22 - Received a call from Richard App, member 11333, 0812713361. His 90 year old mom has taken a bit of a turn in her mobility over the last few days, she has always walked badly due to a very hunched back and has seen by many different types of doctors and they have all advised there is not much they can do with moms condition but pain management and comfort is important to for quality of life. They have been treating her pain with disprin and other anti inflammatory and every now and then panado as they don't find panado works well. I explained that anti-inflammatories can be dangerous in the elderly especially that they are not able to 'filter' these medications well as their Kidney and liver function does deteriorate with age, as well as that high doses of disprin can lead to bleeding, which can cause dangerous side effects. Caller was calling for advise on management of patient. I advised that it may be a good option to speak to a palliative care specialist like Dr Shannon Odell, I provided him with her office number and explained what she did. I advised that from CMR side we can send someone out to assess mom but it was very likely that it will be advised for mom to go to hospital to find the cause of moms pain. Caller advised that they are not very keen on that. I advised that if there are concerned to please make contact with CMR again at any time and we can send assistance. Caller thanked for the guidance and advised that they will make contact with Odell and go from there. - Monique Joubert |
| 08 Mar 2025 - 16:39 - Accidental MyLifeLine activation from Mrs. Brown #10228 - confirmed all is well - Jarod Echardt |
| 08 Mar 2025 - 12:20 - A lady called (0823310798) for 18 month old son who fell at restaurant and his tooth went through his bottom lip. I advised that they can go to FBH or Longbeach Medical but they where closed. Caller sound unsure but they will head to FBH - Jarod Echardt |
| 08 Mar 2025 - 11:03 - Accidental MyLifeLine activation from Fred Wannenburg #10119 - confirmed all is well - Jarod Echardt |
| 08 Mar 2025 - 08:31 - Rv1/Rv2 in service - Jarod Echardt |
| 08 Mar 2025 - 02:42 - Declined a E/A call in C Hani Ave Imizamo Yethu, Cape Town due to area and night hours - Zheograthia Sauls |
| 07 Mar 2025 - 19:50 - Rv1 stopped en route home to investigate a possible mva but it was just a broken down vehicle being towed by Moutons. - Michelle Thompson |
| 07 Mar 2025 - 19:49 - Declined a E/A call in Coniston Park due to area and night hours - Michelle Thompson |
| 07 Mar 2025 - 15:45 - Darren has reported a large truck that has broken down on the Steenberg top hari pin bend of Ou kaapse weg, all vehicles that are coming from Tokai coming towards Noordhoek are going into oncoming traffic to try pass the vehicle. It is a hazard and a concern.
I notified Traffic, I was informed that they will try and assist but cannot guarantee that they will be able to assist - Monique Joubert |
| 07 Mar 2025 - 11:19 - Got a call from 021 785 1762 Mrs Du Preez @ 11:06 she wants someone to come and check her out shes not feeling well she went to the hospt yesterday they gave her antibiotics but its not helping Rv1 Was dispatched 84504 @ 11:09 She called back to cancel she said she will go to hospt herself Rv1 stood down on 84504 The call was not logged yet caller canceled while logging - Tyree Jacobs |
| 07 Mar 2025 - 09:24 - Lodewyk Vosloo, mylife line activation, no emergency, it was an accidental activation. Caller was not able to hear me on the unit and I had to call his cell phone - Monique Joubert |
| 07 Mar 2025 - 08:17 - Got a call from 0845255445 she was bitten by a spider in her neck caller was calling to ask if we have any doctors on premises i advised her we do not have any doctors but we can send a veh to do an assessment and take it from there she ended the call i called her back she siaid she needs a dr i advised that while she gets herself to a dr if anything goes wrong she should contact us and we would see how we can help from there - Tyree Jacobs |
| 07 Mar 2025 - 06:14 - Accidental MyLifeLine activation from Lee Le Roux #10892 - confirmed all is well - Michelle Thompson |
| 07 Mar 2025 - 05:53 - Henry from E/A called to confirm the drop off address for call 20250304/8. I told him it was CMC - Constantiaberg Medi-Clinic - Michelle Thompson |
| 06 Mar 2025 - 21:50 - Received a call from 0631842664who said her neighbour asked her to call us as she thinks she may lose consciousness. I asked if the neighbour was a member so she said she didn't know. I told her that I can send out a vehicle but if not members the bill will range from R3250 to R6500. She asked if we are the only service and if all ambulances cost this. I gave her the number fore Metro. Before I could log this entry she called back and said the neighbour wants us to come out. O/S contact Nadia 0766431263 - Michelle Thompson |
| 06 Mar 2025 - 21:03 - Received a call from St James primary school sister who advised one of their old colleagues arrived at the school but she is not mentally stable and is not allowed on the school premises she asked for assistance i advised her if she is not in medically injured there is not much we can do- SAPS would be of better assistance- she advised she would keep me posted - Zheograthia Sauls |
| 06 Mar 2025 - 13:10 - 08322131373 21 Buffalo Way Ocean View, Granny has been having problems with her breathing since yesterday. Caller is not happy to accept private billing when I advised that the amount is between R3500 and R6500. I advised caller to make contact with 112 and request and ambulance and ensure that they receive a reference number, they will need to follow up with that reference number - Monique Joubert |
| 06 Mar 2025 - 11:29 - Lynn 0663042370, 1 chebec crescent, This is a family friend who is trying to assist with a difficult case, there is a 76 year old male who is threatening self harm, and his care giver is in her 80s, they have made contact with SAPS due to the involuntary form to have the person committed for review. I explained that if the person is at all hostile or if they refuse medical assistance we are not able to safely transport the person and therefore SAPS needs to send out a vehicle and assess the person. The caller also advised that there is no one who is able to accept billing, I provided caller with the emergency number for Metro EMS and advised caller that if she requires any further assistance or advise to please call again and we can provide guidance - Monique Joubert |
| 06 Mar 2025 - 11:27 - Saps called 0825222745 For an adult male who is suicidal they gave 0733673590 for os Contact we could not make contact os lindi made contact with saps and advised that they go out first and asses we then found out pt came to the watch room for assistance saps member also couldt confirm os contact as she did not write it down lindi advised that saps should asses then if the pt is red we will assist if not metro needs to be contacted - Tyree Jacobs |
| 06 Mar 2025 - 09:31 - follow up on Ob entry below #7724 - Tyree Jacobs |
| 06 Mar 2025 - 09:30 - got a call from 083 648 8187 from 31 Risi Road caller asked for his wife to be given pain meds then he would take her to hospital i advised that we cant administer anything and leave the pt he advised he will take her to hospital - Tyree Jacobs |
| 06 Mar 2025 - 09:04 - A2 Booking in service - Tyree Jacobs |
| 06 Mar 2025 - 08:48 - A1 Booking in service - Tyree Jacobs |
| 06 Mar 2025 - 08:47 - Rv1 Booking in service - Tyree Jacobs |
| 06 Mar 2025 - 07:54 - Got a call from Saps FH 659768397 For a pt @ 2886 Miyeza Pt Drank bedbug And Mosquito Poison Pt is breating badly Pt being transported to fbh Hosp via Private transport i have advised that if anything happens While enroute they should give us a call and we will see how we can assist - Tyree Jacobs |
| 05 Mar 2025 - 09:49 - A1 booking in service - Zheograthia Sauls |
| 05 Mar 2025 - 09:48 - RV2 booking in service - Zheograthia Sauls |
| 05 Mar 2025 - 09:35 - A2 booking in service - Zheograthia Sauls |
| 05 Mar 2025 - 09:27 - A3 in service - Lindi Bredenhann |
| 05 Mar 2025 - 08:45 - RV3 booking in service - Zheograthia Sauls |
| 04 Mar 2025 - 23:29 - Service request logged with CCT due to traffic lights being out at Fourways intersection, corner Kommetjie road and Ou Kaapse Weg, Fish Hoek - Abi Bussio |
| 04 Mar 2025 - 18:06 - Received a call from 0692657231 enquiring about the cost of a trip from OV to FBH. I advised the range of costs. They called Metro this morning and have followed up again earlier. It is for her neighbor. Pt has HPT and is a diabetic. I asked about the Pt's condition and she said the Pt has a high temp. They will give her some paracetamol and she will consult with her neighbor and get back to us. - Michelle Thompson |
| 04 Mar 2025 - 14:58 - Eugene banged his knee on the tow bar hitch. At the moment he is okay but it is painful and bruised. - Michelle Thompson |
| 04 Mar 2025 - 13:55 - Received a call from 0617678517 wanting an ambulance for his sister is OV. He does not want a private service and asked for the number for Metro. - Michelle Thompson |
| 04 Mar 2025 - 13:39 - Received a call from 0797191540 after answering the call there was no response- hung up the call and then called back twice and no answer - Zheograthia Sauls |
| 04 Mar 2025 - 10:05 - Received a whatsapp call from 0835896021 - after answering no response but could hear someone in the background advised i would hang up and give him a call back- tried a normal call did not ring or work - tried a whatsapp call which he answered and advised it was a pocket dial - Zheograthia Sauls |
| 04 Mar 2025 - 08:11 - RV2booking in service - Zheograthia Sauls |
| 04 Mar 2025 - 00:11 - Mr. Campbell called for his wife who dropped a knife on her foot and now wont stop bleeding - They are no longer members I advised of private billing and they asked if there is a EC near by advised FBH - I advised them to put as much pressuer on the would as they can if still bleeding they can go to FBH and things change they can call back - 083 253 4690 52 Peak Road FISH HOEK - Jarod Echardt |
| 03 Mar 2025 - 22:23 - @20:29 Ms. Teggin called (083 411 0537) for her 34 yr old son who is in a psychotic state but was like this a few month ago in Amsterdam - Pt. is very paranoid saying the Russians are coming for us - Ms. Tiggen wanted to know does FBH deal with Pt, like the I advised yes they do and that they will keep him for 3 days and reassess him. Advised that a vehicle can be sent but if he is violent SAPS will be called and then taken in the van to FBH - She then said that she will call back and advise if a ambu is need or not - She called back @21:10 saying that the will call during the night if needed - Pt. is not listed on the membership so private bill was spoken about - membership (10498) - Jarod Echardt |
| 03 Mar 2025 - 22:15 - Mary Smit called (0824657751) from house 46 Evergreen Noordhoek of Glencairn Express way saying she had a pacemaker put in last week Tuesday and has not been feeling well since then - Has been having a heavy feeling like someone is sitting on her chest and has no active chest pain at the moment wound is harm to the touch - Asked if she is a member she advised no then I spoke about private bill gave the cost she then said no and put the phone down - I tried calling back she did answer - Jarod Echardt |
| 03 Mar 2025 - 13:30 - Accidental MyLifeLine activation from Carol van der spuy - confirmed all is well - membership 1544 - Joshua Snyman |
| 03 Mar 2025 - 12:22 - Accidental MyLifeLine activation from Alan Mitchell - confirmed all is well - membership 498 - Abi Bussio |
| 03 Mar 2025 - 12:08 - Received a call from 0812704293 - caller reports an elderly female is a member of CMR and has taken a fall outside the Fish Hoek Water and Sanitation Depot, the patient has an open laceration to her eye area which the caller wanted assessed. The caller then passed the phone to the patient who then advised she was fine and did not want medical treatment as she was being assisted to her personal vehicle - Abi Bussio |
| 03 Mar 2025 - 10:51 - Accidental MyLifeLine activation from John Cammidge- confirmed all is well - membership 10309 - Joshua Snyman |
| 03 Mar 2025 - 09:01 - A3 booking in service - Abi Bussio |
| 03 Mar 2025 - 09:00 - A1 booked in service - Abi Bussio |
| 03 Mar 2025 - 08:59 - Rv2 Booked in service - Abi Bussio |
| 03 Mar 2025 - 08:59 - A2 booking in service - Abi Bussio |
| 03 Mar 2025 - 08:29 - RV2 in service - Joshua Snyman |
| 02 Mar 2025 - 21:23 - Missed call from 0817989783 searched on the membership nothing found - called twice no answerer - Jarod Echardt |
| 02 Mar 2025 - 17:16 - Received a call from 0836419651 asking if his Girlfriend should get a tetanus shot after her cat has clawed her quite. I advised we don't give shots but he can go to the ER - Joshua Snyman |
| 02 Mar 2025 - 16:21 - Accidental MyLifeLine activation from Mrs Dallas - confirmed all is well - membership 10821 - Abi Bussio |
| 02 Mar 2025 - 15:35 - Accidental MyLifeLine activation from Mrs Dallas - confirmed all is well - membership 10821 - Abi Bussio |
| 02 Mar 2025 - 10:25 - Accidental MyLifeLine activation from Mrs Mcjannet - confirmed all is well - membership 916 - Abi Bussio |
| 02 Mar 2025 - 08:32 - RV2 in service - Joshua Snyman |
| 02 Mar 2025 - 07:31 - Accidental My Lifeline activation from James Matthews Confirmed all is well #10188 - Joshua Snyman |
| 02 Mar 2025 - 02:17 - Got a call from 0723356439 caller states there was a dogfight and her husbands foot got in the way he now requires stitches the caller asked if we do stitches i advised stitcher are done at hospital only she asked if she should proceed to falsbay i advised that she does so - Tyree Jacobs |
| 02 Mar 2025 - 01:44 - Accidental My Lifeline activation from Wendy Mitton Confirmed all is well #10778. - Tyree Jacobs |
| 01 Mar 2025 - 23:46 - Received a call from 0721340242 Asking for assistance in masonwabe road masi No info received due to line being bad the call ended i tried calling back Multiple times i cant reach the caller we have made contact woth ocean view saps they are not aware of anything I will try to make contact with the caller again - CMR GO |
| 01 Mar 2025 - 22:32 - Received a call from 0721340242 Asking for assistance in masonwabe road masi No info received due to line being bad the call ended i tried calling back Multiple times i cant reach the caller we have made contact woth ocean view saps they are not aware of anything I will try to make contact with the caller again - Tyree Jacobs |
| 01 Mar 2025 - 20:12 - got a call from 0645827087 asking if we tended to a gentleman earlier on on glen cairn express way i advised caller i dont see anything on the system so it was probably another service - Tyree Jacobs |
| 01 Mar 2025 - 18:54 - 0645341380 her husband has cut his thumb and needs stitchers, she was wondering if we are able to do sutures. I explained that unfortunately he would need to go to an emergency room for sutures - Monique Joubert |
| 01 Mar 2025 - 18:40 - Accidental My Lifeline activation from June Cawood #8336. All is well - Michelle Thompson |
| 01 Mar 2025 - 17:47 - Received a call from Trevor 0 ER24 @ 17.20 requesting our help for a call in Hout Bay. I told him we have no vehicles as 1 vehicle was on it's way back from a call and I was busy dispatching the other 2 on P1 calls. - Michelle Thompson |
| 01 Mar 2025 - 16:59 - Accidental My Lifeline activation from Lionel Arie Penning #9891. All is well
- Michelle Thompson |
| 01 Mar 2025 - 16:02 - Received a call from Mattis 0726228955. His daughter is dizzy , feeling faint and has been vomiting. He wanted to know if we have a Dr so I told him just paramedics. He then asked how long it will take to come out to Noordhoek. He said his wife had already called ER24 and would call us back. - Michelle Thompson |
| 01 Mar 2025 - 15:59 - Received a call from 0648280072 enquiring about the costs for call outs and ambulance trips. - Michelle Thompson |
| 01 Mar 2025 - 13:15 - Received a call from 0651104451. No reply when answering. Called back numerous times but no answer. Number is not on our database. - Michelle Thompson |
| 01 Mar 2025 - 12:27 - Received a call from Metro regarding a mva at Kommetjie Road and High Way. Apparently 3 cars involved. Contact 0843358560 Barbara. No other reports were received from members of the public or Towing services. Metro could not give info on any injuries. I went up to the road to look but could see nothing at the intersection. - Michelle Thompson |
| 01 Mar 2025 - 08:57 - A1 in service - Michelle Thompson |
| 01 Mar 2025 - 08:56 - Received a missed call from 0876555812. When calling back I got through to Chapman's Hardware who said they had not called. - Michelle Thompson |
| 01 Mar 2025 - 08:16 - Rv2 in service - Michelle Thompson |
| 01 Mar 2025 - 02:59 - Got a call from 0665226898 asking to get in contact with some hospital he was phoning from KZN i gave him metros number and advised he called them - CMR GO |
| 28 Feb 2025 - 23:22 - Got a call from 0665226898 asking to get in contact with some hospital he was phoning from KZN i gave him metros number and advised he called them - Tyree Jacobs |
| 28 Feb 2025 - 20:14 - Grant Just had a fall outside in front of the gate he says that he is fine - Tyree Jacobs |
| 28 Feb 2025 - 19:46 - Pocket Dial from 082 373 5823 #458 - Tyree Jacobs |
| 28 Feb 2025 - 17:53 - Received a call from 0609946158 - caller is looking for an ambulance in the Bergvliet area, gave the caller ER24 and Metro contacts number - Abi Bussio |
| 28 Feb 2025 - 10:00 - Received a call from 0609946158 - caller is looking for an ambulance in the Bergvliet area, gave the caller ER24 and Metro contacts number - Abi Bussio |
| 28 Feb 2025 - 06:45 - Received a call from 0812722082 she was calling on behalf a friend at 9 Crescent Court, Leo Road Ocean View, The contact I was provided was for Joan Cronje 0630799430. I made contact with Joan who advised me that the person I want to speak to is her neighbour Beula. I spoke to Beula, she advised me that her mother is not well, she is a known HPT, Diabetic and Cholesterol, for the last two days she is refusing meds, sometimes none verbal and is not well. She called metro this afternoon but they have not arrived yet the reference number i was given is 1002450345. I advised that I would make contact with them and get an update. I made contact with MEtro EMS who advised me that the call is booked as a priority however was still pending. the call was logged at 17:59. I called Beula back and advised her that she should make contact with metro every half an hour to follow up on the case - CMR GO |
| 27 Feb 2025 - 21:30 - Received a call from 0812722082 she was calling on behalf a friend at 9 Crescent Court, Leo Road Ocean View, The contact I was provided was for Joan Cronje 0630799430. I made contact with Joan who advised me that the person I want to speak to is her neighbour Beula. I spoke to Beula, she advised me that her mother is not well, she is a known HPT, Diabetic and Cholesterol, for the last two days she is refusing meds, sometimes none verbal and is not well. She called metro this afternoon but they have not arrived yet the reference number i was given is 1002450345. I advised that I would make contact with them and get an update. I made contact with MEtro EMS who advised me that the call is booked as a priority however was still pending. the call was logged at 17:59. I called Beula back and advised her that she should make contact with metro every half an hour to follow up on the case - Monique Joubert |
| 27 Feb 2025 - 16:51 - Accidental My Lifeline activation from Joachim Andreae - confirmed all is well caller will get in contact with Jamie tomorrow in regards to device - membership 10909 - Tyree Jacobs |
| 27 Feb 2025 - 16:03 - got a call from 0217855235 asking for Michelle or Kim yon the lady also asked for micelles number i advised that i can not give the number - Tyree Jacobs |
| 27 Feb 2025 - 11:51 - Got a call from 072 022 3057 His gardener has cut himself with a saw on his finger its a minor cut Caller has cleant the wound and has put a brandade on i advised caller to monitor if the blood soaks through he will call us back within the next 10-15 mins #10274 - Tyree Jacobs |
| 27 Feb 2025 - 09:34 - Got a missed call from Albert C van Schalkwyk 072 530 0601 # 9459 Confirmed all is well - Tyree Jacobs |
| 27 Feb 2025 - 09:07 - A3 Booking in service - Tyree Jacobs |
| 27 Feb 2025 - 08:59 - Received a call from Dr Brown, he is in theatre at GSH and not able to get hold of his mom at 29 Simons Town Road, 0836283350 is Dr Brown's phone number. I called Diana Brown on her land line, she answered very quickly and was able to let us know that all is well and no need to send anyone to check her out. We have let Dr Brown know that all is well and his mom will make contact with him - Monique Joubert |
| 27 Feb 2025 - 06:48 - Received a call from 0678980538 regarding a person injured in Masi. He said he had been trying to call FBH. I gave him the number for Metro - CMR GO |
| 27 Feb 2025 - 01:12 - Received a call from 0678980538 regarding a person injured in Masi. He said he had been trying to call FBH. I gave him the number for Metro - Michelle Thompson |
| 26 Feb 2025 - 20:12 - Constable Cornelius from ST SAPS called regarding the incident at Whale Watchers yesterday. He wanted the contact details and address of the victims. We informed him that we do not have that information in the Control Room. Lindi then spoke to him and then contacted TT and DZ who said we can give them the contact number. Lindi called him back and gave it to him. - Michelle Thompson |
| 26 Feb 2025 - 15:34 - Melody Zimmerman, accidental activation, no emergency - Monique Joubert |
| 26 Feb 2025 - 11:19 - A1 in service, time check completed and radio check 5/5 - Monique Joubert |
| 26 Feb 2025 - 08:29 - RV3 booking in service - Tyree Jacobs |
| 25 Feb 2025 - 17:52 - Received a call from 0210012498 inquiring if we could give her something for her jaw that is paining because she had her tooth extracted advise her that she has to see a doctor - Zheograthia Sauls |
| 25 Feb 2025 - 17:48 - Accidental My Lifeline activation from Nicola Ing - confirmed all is well - membership 10908 - Zheograthia Sauls |
| 25 Feb 2025 - 17:27 - Received a call from 0795177517 after answering they said the pt is okay but will give us a call back if she gets worse - Zheograthia Sauls |
| 25 Feb 2025 - 15:45 - Received a missed call from 0793342590 called back and caller advised her phone has issues and just called us out of no where - Zheograthia Sauls |
| 25 Feb 2025 - 14:00 - My Lifeline activation from June Ward -confirmed all is well just needing assistance to the bathroom gave Peers village a call they will send a sister around- membership 6957 - Zheograthia Sauls |
| 25 Feb 2025 - 08:53 - RV3 booking in service - Zheograthia Sauls |
| 25 Feb 2025 - 08:27 - RV2 booking in service - Zheograthia Sauls |
| 25 Feb 2025 - 08:27 - A1 booking in service - Zheograthia Sauls |
| 25 Feb 2025 - 01:59 - @01:39 Mobi Dispatch but a case though for ?CVA (25-0091611-E-01) - I accepted the call as it said Sun Valley Primary School WC but i called the number that is listed on the call to confirm the location but she said that the are in Mabopane, Pretoria and that she used Sun Valley Primary School as a landmark - I advised that GEMS has put the wrong School as the land mark and that I will call GEMS back to advised that they logged the address incorrectly - Called GEMS advised that they logged the wrong address and asked them to remove the call of the CMR board - Jarod Echardt |
| 24 Feb 2025 - 18:58 - Received a call from metro for a AF collapse @ debonairs main road, I asked for a O/S contact and he said the call was logged at 17:30. He asked if we had received a call like that. I advised no and he said it was fine. - Joshua Snyman |
| 24 Feb 2025 - 17:35 - RV3 reports area of vegetation alight just pass Imhoff gift- services O/S seems like traffic is closing the road - smoky conditions lack of visibility - Zheograthia Sauls |
| 24 Feb 2025 - 17:20 - Accidental My Lifeline activation from Patsy Mackellar -confirmed all is well - membership 7979 - Jarod Echardt |
| 24 Feb 2025 - 17:09 - Accidental My Lifeline activation from Jal Stead #8194. Client received an SMS to say his device was not working but when pressing it, it seems to working fine. Confirmed all is well - CMR GO |
| 24 Feb 2025 - 16:22 - T. Thomas has injured his right thumb will collecting Alpha 5 - Zheograthia Sauls |
| 24 Feb 2025 - 14:25 - Received a call from 0797114563 after answering no response hung up and called back - confirmed all is well just a pocket dial - Zheograthia Sauls |
| 24 Feb 2025 - 10:45 - Accidental My Lifeline activation from Jal Stead #8194. Client received an SMS to say his device was not working but when pressing it, it seems to working fine. Confirmed all is well - Michelle Thompson |
| 24 Feb 2025 - 10:33 - Call pulled by Lindi ext - sounded like a pocket dial I could hear children and an adult speaking in the background. Did not sound like anyone was in distress. I could not phone back as the number did not appear on my side. Note entered by Lindi on Michelles PC - Michelle Thompson |
| 24 Feb 2025 - 09:27 - Received a call from Rasta Asha 0641989526 for a Pt lying opposite FH station. Laying since Friday. Can't stand. Is very sick. His name is Skapie. Called Metro. They were there but no pt was found. Logged again Ref 1106 - Michelle Thompson |
| 24 Feb 2025 - 09:05 - A4 mobile to Red Circle, A3 following behind - Michelle Thompson |
| 24 Feb 2025 - 08:58 - A1 in service - Michelle Thompson |
| 24 Feb 2025 - 08:34 - Received a missed call from 0735259024 called back - confirmed everything is okay- it was an accident as we are on his speed dial - Zheograthia Sauls |
| 24 Feb 2025 - 07:01 - Accidental My Lifeline activation from Ann Mc Adam -confirmed all is well - membership 3095 - Michelle Thompson |
| 23 Feb 2025 - 19:08 - Accidental My Lifeline activation from Wendy Mitton -confirmed all is well - membership 10778 - Jarod Echardt |
| 23 Feb 2025 - 16:45 - Accidental My Lifeline activation from D Brown -confirmed all is well - membership 10228 - Joshua Snyman |
| 23 Feb 2025 - 14:16 - Accidental My Lifeline activation from Michela Van Rooyen -confirmed all is well - membership 10942 - Joshua Snyman |
| 23 Feb 2025 - 12:33 - Received a call from 0846821619 whos son cut open his chin and it might need stitches, I advised we cant do stiches and the best option would be FBH but if she would like him assessed we can always send out a vehicle. Advised of private bill and she said she will transport privately. - Joshua Snyman |
| 23 Feb 2025 - 08:31 - RV2 in service - Joshua Snyman |
| 23 Feb 2025 - 08:25 - Received a call from 0744692558 he is the Pt grandson of call 20250222/7 and would like to know where he was transported to. Advised him where he was taken. - Joshua Snyman |
| 23 Feb 2025 - 08:07 - Received a call from 0832645657 who was bit by a dog yesterday, she does not want us to come out but would like to know which hospital she can go to other then FBH, I advised CMC or TMH. - Joshua Snyman |
| 22 Feb 2025 - 22:32 - A2 Rosario advised when head to fetch Mark (call 20250222/13) he got caught by the speed camera but he was going less than sixty and the camera might be faulty as it is just flashing all cars - Jarod Echardt |
| 22 Feb 2025 - 22:07 - TOC21:57 Anthony (0828987704) called saying there is a adult male walking toward 17th ave and his shirt looks like its covered in blood. I advised Anthony that a call well be made to Fish Hoek SAPS . Tried calling Fish Hoek SAPS a few times but due to the loadshedding call did not go through then called the van directly (0678543835-TOC22:04) and that they will have a look for the man - Jarod Echardt |
| 22 Feb 2025 - 20:04 - Received a call @19:59 but the phones did not ring - Called the number back 083 251 6355 spoke to the caller but he advised that he did not call - Searched the number on the membership and gave membership (10913) - Jarod Echardt |
| 22 Feb 2025 - 13:19 - Received a call from 0730006661 asking if we can do stitches. I advised we can not and he said he will go to the ER - Joshua Snyman |
| 22 Feb 2025 - 08:54 - Accidental phone call from 0823479460- confirmed all is well - Joshua Snyman |
| 22 Feb 2025 - 08:35 - A3 Inservice - Joshua Snyman |
| 22 Feb 2025 - 07:56 - RV4 mob to event 89268 - Joshua Snyman |
| 21 Feb 2025 - 13:47 - My Lifeline activation from Michaela Van Rooyen #10942. Daughter says medical attention is needed - her mom is struggling to talk and shaking. Ambulance dispatched - Michelle Thompson |
| 21 Feb 2025 - 12:30 - My Lifeline activation from Guus De Bruin #11076 wanting to test his device. All is well - Michelle Thompson |
| 21 Feb 2025 - 09:06 - A2 in service - Michelle Thompson |
| 21 Feb 2025 - 08:52 - A1 in service - Michelle Thompson |
| 21 Feb 2025 - 02:59 - Zhola 0217834102 from Interfoods, he advised me that one of the workers has been stung on the foot by a scorpion, the scorpion is brown in colour with larger pinchers then tail. I explained that he is describing a standers scorpion in Western Cape and they are not usually venomous, the site is to be monitored and if there is significant swelling and pain that is radiating then the person requires further medical care. However any animal sting can be painful. I explained that it would be best to monitor the person and if the person starts experiencing terrible pain or any unusual symptoms to rather contact us of take the person to a medical facility. Caller thanked and would call back if there was any further concern - CMR GO |
| 21 Feb 2025 - 01:44 - Zhola 0217834102 from Interfoods, he advised me that one of the workers has been stung on the foot by a scorpion, the scorpion is brown in colour with larger pinchers then tail. I explained that he is describing a standers scorpion in Western Cape and they are not usually venomous, the site is to be monitored and if there is significant swelling and pain that is radiating then the person requires further medical care. However any animal sting can be painful. I explained that it would be best to monitor the person and if the person starts experiencing terrible pain or any unusual symptoms to rather contact us of take the person to a medical facility. Caller thanked and would call back if there was any further concern - Monique Joubert |
| 20 Feb 2025 - 13:52 - VPH called for a patient to be transported to Evergreen Muizenberg - non member - on GEMS - explained to the caller that if they want to do it through the medical aid they would need to get auth as they do not always cover the transfers. I provided a quotation R5168 - I did advise the caller that the patient or a family member would need to accept the quotation. - Lindi Bredenhann |
| 20 Feb 2025 - 09:53 - Mr. Edmund Emmett called by mistake and confirmed all is well - Membership - 3284 - Jarod Echardt |
| 20 Feb 2025 - 00:46 - @00:39 Mr. Marrs called for his daughters who was bitten by a spider a few days ago and is been treated for it but now she was not feeling to well and passed out but is now awake. Asked Mr. Marrs is she a member he said now I advised him of private billing he advised that he will speak to his daughter and see if he can get his son there and take her to hospital - 6 Gill Rd Muizenberg - Jarod Echardt |
| 19 Feb 2025 - 16:59 - Around 15:35 A1 knocked into the wall outside of the control room. Darren has been notified and all necessary has been completed. Crew need to go to SAPS for an OB entry and no one is to clean off scratchers until the assessor has seen the vehicle - Monique Joubert |
| 19 Feb 2025 - 14:33 - Got a call from Metro asking if we have a vehicle avail for a mountain rescue incident i advised caller we dont have vehicles avail - Tyree Jacobs |
| 19 Feb 2025 - 13:06 - @ 11:37 i got a call from 0102098000 Netcare i spoke to Ernest who asked if would asist with a 19yo male post icatal who had a seizure 5 mins prior to netacare calling us he Gave me An os contact and an alternative 0635670153/0828437594 while speaking he mentioned that the call is a double and was booked with another service and he apologized for the inconvenience - Tyree Jacobs |
| 19 Feb 2025 - 10:56 - Got a call from E/A asking for a BLS quote from Faircape tokai to Mountain view i asked the caller to give the area where mountain view is in so i can give the quote the caller said lets rather eave it and he hung up - Tyree Jacobs |
| 19 Feb 2025 - 10:34 - 0766422769 pocket dial, no emergencies
- Monique Joubert |
| 19 Feb 2025 - 09:31 - Rv3 Booking in service - Tyree Jacobs |
| 19 Feb 2025 - 09:11 - A2 Booking in service - Tyree Jacobs |
| 19 Feb 2025 - 07:07 - Nicky Hannocom 0820851276 Sister at an retirement home in Meadowridge, She has a patient who has taken a fall in the night and it appears that she may have fractured her shoulder. Patient is not on a medical aid. Caller was enquiring about what is would cost to transport the patient to Victoria hospital. I explained to caller that I was not able to give her an exact amount however our starting price is R3250 and can go up to R6500 depending on treatment that is required for the patient. Sister advised that the patient will most Definity require analgesia a they are not able to move her at all. I explained that we can happily assist however I would need to speak to the person responsible for billing and advise them on billing and confirm on the recorded line that that is accepted. - Monique Joubert |
| 19 Feb 2025 - 05:29 - Received a call from Mary Collins #4770. She says her partner has had vomiting and diarrhea since 2am and asked if we could do anything. I advised that we cannot give anything but can come out and assess and would then need to transport to hospital. She said they do have a Dr appointment at 9am. She said she would call me back if needed. - Michelle Thompson |
| 18 Feb 2025 - 19:19 - Received a call from 021 782 0533 for his wife who was not feeling well with a pain under her left breast with some sweating, no nausea. He cancelled the call before we could answer. On calling back he said she was feeling much better and had told him not to cancel the call. I spoke to her and she said she was okay. Probably a trapped wind. No pain above or over the heart or down the arm or shoulder. I informed her to call back if the pain starts again or she starts feeling worse. - Michelle Thompson |
| 18 Feb 2025 - 18:41 - Got a call from Loreen 0742636725 for a adult male laying on the side of the road just Infront of the quarry the lady could not get out there was no space to park pt was shaking They managed to drive by again and pt was up and walking - Tyree Jacobs |
| 18 Feb 2025 - 16:10 - Accidental My Lifeline activation from Gillian Alexander -confirmed all is well, caller was testing her device - membership 10934 - Tyree Jacobs |
| 18 Feb 2025 - 10:27 - Accidental My Lifeline activation from Sheila MacLachlan -confirmed all is well, caller was testing her device - membership 8808 - Tyree Jacobs |
| 18 Feb 2025 - 09:46 - Rv3 Booking in service - Tyree Jacobs |
| 18 Feb 2025 - 09:23 - A1 stock check completed booking in service - Tyree Jacobs |
| 18 Feb 2025 - 09:23 - A3 booking in service - Tyree Jacobs |
| 18 Feb 2025 - 08:42 - A1 done with electronic checks still has to do stock checks Booking in service - Tyree Jacobs |
| 18 Feb 2025 - 08:27 - Rv2 Booking in service - Tyree Jacobs |
| 18 Feb 2025 - 01:49 - Received a call from Tamryn on 0623768283 - caller reports she is a 29 year old female that is +-10 weeks pregnant and has been experiencing discomfort in her jaw radiating to her head for a few days, the patient reports she can not bare the pain any longer and would like to be assessed. I offered to dispatch someone to the residence and advised of private billing as the patient is not a member of CMR - the caller was unable to accept private billing therefore I offered to give her the metro ambulance contact number which she took down as well as advised that if she feels comfortable and has means of transporting herself to hospital then she would also be seen to. The patient will try metro and come back to CMR if not successful - Abi Bussio |
| 17 Feb 2025 - 19:53 - Received a call from 0823851937 for AF with seizures, she has had previous seizures. Pt is now responsive , Advised of Private billing and caller said she is no longer worried and will take her to FBH if anything changes - Joshua Snyman |
| 17 Feb 2025 - 19:45 - Received a call from 0828282859 Eva who reports an adult female at her residence is choking on a piece of steak - while on the phone to the caller the steak dislodged and the patient reported she was fine and no need to dispatch a vehicle - Abi Bussio |
| 17 Feb 2025 - 09:33 - Rv1 and A2 in service - Michelle Thompson |
| 17 Feb 2025 - 03:26 - Received a call from 0788224523 for an AF who passed out at 02:00, She is awake now and would like to get seen, Advised of private billing and caller asked for Gov service so I provided metros number. Caller mentioned she called Simons Town SAPS who informed her they were unable to get through to us. - Joshua Snyman |
| 16 Feb 2025 - 18:20 - Received a call from 0603810330 after answering there was no response but noise in the background i hung up and phoned back they guy then stated he had the wrong number - Zheograthia Sauls |
| 16 Feb 2025 - 16:22 - Received a message from Shane Towing "Security manager request guys at checkers someone gave security something now guy unresponsive". I contacted the gentleman who says someone gave one of the Trolley workers a open drink. The Pt is awake but not really talking. I advised that we can come out but as we are a private company there will be a bill. I suggested he contacted the Trolley company and find out if they are covered by WCA otherwise that it would be better to contact Metro. He will call again if he needs us to respond. - Michelle Thompson |
| 16 Feb 2025 - 14:07 - Received a call from 0836166074 from 8 Grenada Close Capri. Wife had valve replacement 2 years ago. She is now dizzy and is vomiting BP is 178/79. She is also sweating. He did not want to accept private billing and said he would take her to hospital with private transport. - Michelle Thompson |
| 16 Feb 2025 - 08:10 - Received a call from Heidi at Calder's Hotel. One of their residents is experiencing a fever, diarrhea, nausea and vomiting. She is struggling to find a Dr to come out. The only one available has to come from the Northern Suburbs but that will take a long time due to race. I suggested she try Longbeach Medical otherwise go to a hospital EU or get meds from a pharmacy. She did not request that we come out but just wanted information. - Michelle Thompson |
| 15 Feb 2025 - 22:55 - Declined call from Mobi dispatched - address is 19 St Timothy St, Seawinds between Lavender hill and Vrygrond for SOB - Jarod Echardt |
| 15 Feb 2025 - 13:18 - Accidental MyLifeLine activation from George Suter -confirmed all is well, caller was testing his device - membership 3541 - Joshua Snyman |
| 15 Feb 2025 - 13:14 - Received a call from Mr Davies (#9371) who was enquiring about transport through to VPH on Monday for a follow up after his knee replacement last week. We got back to him and quoted him R3910 for one way and the other way he can use his free discharge. He declined and we provided him with care transports number - Joshua Snyman |
| 15 Feb 2025 - 09:29 - Rv1 in service - Joshua Snyman |
| 15 Feb 2025 - 09:02 - A1 in service - Joshua Snyman |
| 15 Feb 2025 - 08:39 - Received a call from Edmin on 0847020466 - 57 year old male known cardiac patient experiencing chest pain - patient is a known cardiac patient and has taken his cardiac medication which is not helping the pain. Initially when the caller phoned she advised she was at a sporting event at Laerskool Paul Greyling and did not want to accept private billing if the patient was not transported as I was unsure regarding the membership status of the school during an after hours sporting event. I consulted with Lindi regarding the membership status and confirmed that the patient would be covered for response vehicle and if the patient was transported then it would be medical aid/private. I attempted to phone the caller back who did not answer her phone. The caller stated she would phone the Military ambulance - Abi Bussio |
| 15 Feb 2025 - 08:31 - A2 Inservice - Joshua Snyman |
| 15 Feb 2025 - 08:21 - RV1 in service - Joshua Snyman |
| 15 Feb 2025 - 00:18 - 00:08 Rob called saying his wife is laying the road and is bleeding and she is drunk. Well getting the address the called dropped so recall @00:10 and Rob started to give more info and then his wife walked into the house saying get out of my way and he saying she wants me out of the house . I advised Rob a vehicle can be sent but private billing needs to be accepted but he did not know what to say and then I asked has he called SAPS or does he want me to call them for him he said they are hopeless and I will call you back. - 0606421515 - Jarod Echardt |
| 14 Feb 2025 - 23:47 - Mrs. Kolin called by mistake all is good - Membership 10487 - Jarod Echardt |
| 14 Feb 2025 - 18:37 - Accidental MyLifeLine activation from Anthony Johnston
-confirmed all is well, caller was testing her device - membership 7227 - - CMR GO |
| 14 Feb 2025 - 16:06 - Received a call from a Leonard Harries (#6298) care taker who was questioning about the mylifeline devices, I advised her she can contact the office on Monday and have somebody come out and explain it to her. She said she wanted to test it so I advised her on how to. Kept asking why it hasn't come though yet over the phone. After 10 seconds it came through and she was not happy with how long it takes. She then asked how we would get in as the Pt has a gate at his property, She then advised she will call back on Monday and took my name. - Joshua Snyman |
| 14 Feb 2025 - 16:00 - Accidental MyLifeLine activation from Anthony Johnston
-confirmed all is well, caller was testing her device - membership 7227 - - Abi Bussio |
| 14 Feb 2025 - 13:22 - Received a call for an AF who is not well and would like the Pt to be taken to FBH. Membership (10379) was inactive and therefore advised of private billing. Could not accept so provided the caller with Metros number - Joshua Snyman |
| 14 Feb 2025 - 12:08 - Accidental MyLifeLine activation from Anthony Johnston
-confirmed all is well, caller was testing her device - membership 7227 - - Abi Bussio |
| 14 Feb 2025 - 11:26 - Accidental MyLifeLine activation from Anthony Johnston
-confirmed all is well, caller was testing her device - membership 7227 - - Abi Bussio |
| 14 Feb 2025 - 09:54 - Accidental MyLifeLine activation from June Featonby -confirmed all is well, caller was testing her device - membership 10636 - Abi Bussio |
| 14 Feb 2025 - 09:36 - Received a call from Nazley on 0795473245 - caller reports her father a 75 year old male has a ?#hip and is needing to go to Groote Schuur Hospital today for an appointment between 10h00 and 12h00. The caller reports she was advised that the quotation would be about R2000.00 if she used CMR to which I advised her is unfortunately not true. The caller reports the patient resides at 28 Fink road in Bridgetown, Athlone. I have spoken with Bianca regarding a quotation as well as Darren due to the location and time frame of the patients appointment. I have given the caller both Taurus and Z-Med ambulance services contact numbers as they are closer to the patients residence. Should the caller not come right she will phone CMR back to see if we can assist. Quotation from CMR would be +-R6765 based off of BLS Discharge rate of R165.00 per km as per Bianca. - Abi Bussio |
| 14 Feb 2025 - 08:21 - RV1 booking in service - Abi Bussio |
| 14 Feb 2025 - 08:19 - A2 booking in service - Abi Bussio |
| 13 Feb 2025 - 23:11 - received a call from 0817091278 female caller, requesting an ambulance for Phalaborwa in Mpumalanga, I explained that she is calling a service is Cape Town and therefore she would need to make contact with a local service, I suggested she call 112 form her cell phone, caller advised that she was not able to get InTouch with anyone in on that number. she then hung up. I looked up local ambulance services, I found Redimed as well as 112 or 10177, caller thanked and hung up again - Monique Joubert |
| 13 Feb 2025 - 22:52 - with regards to the Ob entry below I spoke to lindi, lindi advised depending on the call itself we should contact metro or they should contact metro i then spoke to the caller again to advise her caller then stated that is she must accept private billing she would i explained to her the process and our callout fee - CMR GO |
| 13 Feb 2025 - 20:05 - with regards to the Ob entry below I spoke to lindi, lindi advised depending on the call itself we should contact metro or they should contact metro i then spoke to the caller again to advise her caller then stated that is she must accept private billing she would i explained to her the process and our callout fee - Tyree Jacobs |
| 13 Feb 2025 - 19:40 - Got a call from colleen 0823992418 23 Golconda glen cairn heights for a 39 yo Male who is continuously getting seizures pt is now fine caller just calling To ask if we would assist if needed caller states that both her and her son is unemployed - Tyree Jacobs |
| 13 Feb 2025 - 10:22 - Rv2 rear tire puncture well heading to Ocean View High School - Incident Number: 20250213/4 - DZ and Lindi are aware - Jarod Echardt |
| 13 Feb 2025 - 10:04 - RV1 in service - 10:03 - Jarod Echardt |
| 13 Feb 2025 - 09:22 - A1 booked in service @08:59 - Jarod Echardt |
| 13 Feb 2025 - 09:21 - Rv2 in service - 09:21 - Jarod Echardt |
| 13 Feb 2025 - 08:39 - A3 in service - 08:38 - Jarod Echardt |
| 12 Feb 2025 - 19:05 - got a call from Theresa 0217842400 @ 18:42 From The Calder's Hotel & Conference Centre in Fish Hoek for a adult female who wants her Bp checked she asked what the callout rate is Theresa said shell have a chat with pt regarding bill then get back to us in 5 Mins @ 18:59 i called Theresa back and she said that pt is not willing to pay the bill and is making alterative plans i advised that if anything happens they should not hesitate to call us - Tyree Jacobs |
| 12 Feb 2025 - 14:53 - Atlas Security in PE called asking for EMS numbers for a building in PE - 041 401 2222 - I advised that Im based in cape Town - Jarod Echardt |
| 12 Feb 2025 - 09:04 - RV1 in service - 09:04 - Jarod Echardt |
| 12 Feb 2025 - 08:31 - @07:54 E/A called for a BLS cost for a two way trip from TMH to GSH for a CT scan - B gave a cost of R2596.06 each way - Jarod Echardt |
| 11 Feb 2025 - 19:24 - Accidental MyLifeLine activation from Jesper Morch confirmed all is well - membership 10636 - CMR GO |
| 11 Feb 2025 - 19:08 - Received a call from 0217886799 inquiring some advice about her daughter she got the tummy bug and had diarrhea then she took over the counter medication which help but then made her constipated and then she took medication for the constipation which she is meant to take every 3 hours but it has not helped but she is feeling very bloated and nauseous they just wanted to know if they should take her to CMC now or what- I advised to monitor her and once becoming painful they may take her to CMC - Zheograthia Sauls |
| 11 Feb 2025 - 18:22 - Accidental MyLifeLine activation from Jesper Morch confirmed all is well - membership 10636 - Tyree Jacobs |
| 11 Feb 2025 - 15:54 - got a call from 0632864690 for a pt at 11 dove street ocean view pt is pregnant not in labor but she is in pain caller not able to accept private billing i gave them metros number - Tyree Jacobs |
| 11 Feb 2025 - 15:21 - 15:20 Rv5 mobile 148402 to Simons Town for urgent response - Monique Joubert |
| 11 Feb 2025 - 09:19 - a2 IN SERVICE - Monique Joubert |
| 11 Feb 2025 - 09:05 - Rv1 in service, David and Liam (Student), time check completed - Monique Joubert |
| 11 Feb 2025 - 08:24 - A1 in service, Murray and Sheila vehicle washed, time check completed - Monique Joubert |
| 11 Feb 2025 - 08:10 - RV2 in service, Eugene, time check has been done - Monique Joubert |
| 10 Feb 2025 - 20:27 - Accidental MyLifeLine activation from Jal Stead confirmed all is well - membership 8194 - Zheograthia Sauls |
| 10 Feb 2025 - 18:14 - Got a call from 0827818105 Anton (telecare) for a pt at 38 Evergreen Noordhoek i called O/S 0210014312 after speaking to a lady who confirmed that her friend has had diarrhea for the past 2 days i asked if they are members they lady said no and gave the phone to someone else because she has a hearing aid then the second lady i spoke to asked me who called us and stated that they don't need an ambulance i then made contact with telecare and let them know that it was a accidental alert
- Tyree Jacobs |
| 10 Feb 2025 - 15:14 - Accidental MyLifeLine activation from Rowan Mary Mentis confirmed all is well - membership 10938 - Tyree Jacobs |
| 10 Feb 2025 - 12:31 - 0832884718 Called for her brother Mr Haupt who collapsed while on his bicycle at the bridge at Muizenberg Vlei- I advised the caller that we were about to dispatch. Still, we phoned SAPS who advised us that the pt is deceased and there is already another service on scene doing all the necessary. I advised her that the best is to phone SAPS Muizenberg- I also extended our condolences to the family. - Lindi Bredenhann |
| 10 Feb 2025 - 09:57 - Rv1 in service Greg Mills, time check completed - Monique Joubert |
| 10 Feb 2025 - 09:02 - A1 booking in service, time check completed, Crew Mark and Grant - Monique Joubert |
| 10 Feb 2025 - 06:24 - Accidental MyLifeLine activation from Michaela Van Rooyen
- confirmed all is well - membership 10942 - Abi Bussio |
| 10 Feb 2025 - 04:09 - Received a call from 0678525723, Callers husband has abdo complaints . I advised of private billing and she asked for a public service. I provided Metros number. - Joshua Snyman |
| 09 Feb 2025 - 17:56 - Received a call from False bay hospital @1628 inquiring about a transfer for a patient back to living hope we brought the patient in Incident Number: 20250209/8
General Medical
Living Hope HIV Clinic- Kommetjie Road ,Sunnydale - pt needed catheter replaced - advised doctor i would need to make contact with the next of kin about private billing doctor said no problem- tried calling next of kin who is the pt sister Blessing 061 934 4255/ 0842770348 the number said caller does not exist called false bay back to advise the doctor - the doctor said he would contact Living hope speak to them and call back if needed - Zheograthia Sauls |
| 09 Feb 2025 - 12:39 - Received a call from 0213610181 after answering the call no response after introducing a few times hung up called back a few times and no response - Zheograthia Sauls |
| 09 Feb 2025 - 05:02 - RV4 and A4 mobile to event - Abi Bussio |
| 08 Feb 2025 - 22:07 - Received a call from 0832691306 for her daughter who is not feeling well and would like her to get assessed. I advised i can give metro. She advised she is on medical aid so i gave her ER24 number - Joshua Snyman |
| 08 Feb 2025 - 18:10 - @17:33 Global Choice called for a 27 yr old female SOB that is on African Unity. Asked where is the Pt. the caller advised that she is at the Simons Town Navy base and got the Pt. details. Called the Pt. 17:37 spoke to the Pt. she confirmed that she is at the base. Asked the Pt. has she phoned the Military ambu she said no. Called Lindi advised all info to Lindi and advised that we do not take calls from them as they are a insource not a medical aid. @17:41 called Global Choice to hand the call back to them and advised that they can call the Military ambu has the Pt. is active force member. Called the caller back advised that a ambu can be sent but if 2MIL does not give a dd63 the cost will fall to you she said no don't send a ambu. - Jarod Echardt |
| 08 Feb 2025 - 17:28 - A2 off run- A2 mobile to FBH for moral support and Robyn is being seen at FBH - Zheograthia Sauls |
| 08 Feb 2025 - 08:31 - A2 in service 08:30 - Jarod Echardt |
| 08 Feb 2025 - 08:27 - A1 in service 08:27 - Jarod Echardt |
| 07 Feb 2025 - 22:49 - Robinson, Claire 0722369867 mom is on Warfarin, she has a small wound to her lip that wont stop bleeding, every time she removes the dressing it starts bleeding again. She was calling to get advice as to what she needs to do to get mom through the night. I explained that she would need to apply a constant amount of pressure with a dressing and not remove the dressing, as long as it is not bleeding through the dressing you know that the bleeding has stopped. When mom removes the dressing she does take with her any clotting factor that has formed. I advised caller that I could send someone around to assess mom is she would like. Caller stated that she will apply a dressing and see how it goes, it is not a significant amount of blood. When looking up the membership it does show as inactive, I explained this to caller, she advised that she would call membership on Monday and ensure payment is sorted - Monique Joubert |
| 07 Feb 2025 - 11:18 - Accidental MyLifeLine activation from Alan Bloch- confirmed all is well - membership 11198 - Abi Bussio |
| 07 Feb 2025 - 10:58 - Received a call from 0217853584 while on the phone caller said she will phone back tomorrow and abruptly ended the call. Attempted to phone back but call was declined. - Joshua Snyman |
| 07 Feb 2025 - 09:17 - A3 in service - Joshua Snyman |
| 07 Feb 2025 - 06:44 - Call diver from Charleen 0735097189 her aunt was discharged from hospital last week Friday after having a stroke, the family thinks she is possibly having another stroke as she is experiencing similar symptoms. She is awake and talking, caller advised that she is not a member of CMR, I explained that billing can be between R3250 and R6500 caller would not accept private billing. I advised caller that she can call 112 from her cell phone, she will be put through to Metro EMS who would dispatch from their side, I explained that they will provide her with a reference number and that she would need to follow up with that reference number. I advised caller to please call back if her aunts condition changed and we could see how we can assist - CMR GO |
| 07 Feb 2025 - 00:13 - Call diver from Charleen 0735097189 her aunt was discharged from hospital last week Friday after having a stroke, the family thinks she is possibly having another stroke as she is experiencing similar symptoms. She is awake and talking, caller advised that she is not a member of CMR, I explained that billing can be between R3250 and R6500 caller would not accept private billing. I advised caller that she can call 112 from her cell phone, she will be put through to Metro EMS who would dispatch from their side, I explained that they will provide her with a reference number and that she would need to follow up with that reference number. I advised caller to please call back if her aunts condition changed and we could see how we can assist - Monique Joubert |
| 06 Feb 2025 - 19:33 - 0698834420 enquiring about our services and what we offer, I provided all the information that I could and how our memberships work, I advised on how our memberships work and advised that I could get someone from the membership department to get hold of her when they open in the morning. She said she is in Australia and she explained that her mom was at FBH and was refused treatment, so mom went to a GP who said that her oxygen levels are 60% and gave her antibiotics. So she was wanting to find out how our service works. I provided her with the starting price for our service if mom is not a member, and advised that we could send someone to check out mom and go from there. - Monique Joubert |
| 06 Feb 2025 - 17:42 - Accidental MyLifeLine activation from Mrs Pamela Marten - confirmed all is well - membership 10318 - Joshua Snyman |
| 06 Feb 2025 - 17:31 - Rv1 came across an MVA @ Buller louw and ou kaapse, confirmed no injuries, Accident happen over ou kaapse and vehicle ran the scene and was followed to where RV1 came across it. RV1 stood down - Joshua Snyman |
| 06 Feb 2025 - 17:02 - Received a call 0661955251 for AM who collapsed, He then advised the people around the Pt say the naval ambi is on the way and will call back if CMR is needed - Joshua Snyman |
| 06 Feb 2025 - 15:06 - Received a call from Lungi on 0693987515 who reports she is at 2567 Kanana street in Masi where an adult female known CA patient has been experiencing weakness today as well as collapse. Patient is known at GSH L33 for CA treatment. The caller was unable to accept private billing therefore I offered to give the caller Metro ambulance contact number which she opted to take. The caller will be contact Metro ambulance - Abi Bussio |
| 06 Feb 2025 - 14:50 - Received a call from +491729217859 - caller is from Germany and reports his friend fell out of their private vehicle causing the patient to injure his back, the caller wanted to take the patient to a private facility for treatment. I did offer to send someone out to assess the patient and advised that if the patient was given any medication that he would need to be transported to hospital. The caller stated they would rather take the patient through to TMH privately. I did also advise the caller that they would be required to pay up front for treatment at the facility. - Abi Bussio |
| 06 Feb 2025 - 09:01 - Received a call from0730029629 needing an ambi in Bloemfontein, I advised we are based in Cape Town and provided him with metros number. - Joshua Snyman |
| 06 Feb 2025 - 08:55 - A3 in service - Joshua Snyman |
| 06 Feb 2025 - 08:52 - Rv1 in service - Joshua Snyman |
| 06 Feb 2025 - 08:45 - A1 in service - Joshua Snyman |
| 06 Feb 2025 - 08:05 - A2 in service - Joshua Snyman |
| 06 Feb 2025 - 06:52 - 0792578491 female caller, wanting me to transfer her to the metro ambulance service, I explained that I am not able to transfer her call but she can either call 112 or 107 from her cell phone, she advised that she has a limb amputated last week and is experiencing pain in that limb with numbness - CMR GO |
| 06 Feb 2025 - 06:37 - 0792578491 female caller, wanting me to transfer her to the metro ambulance service, I explained that I am not able to transfer her call but she can either call 112 or 107 from her cell phone, she advised that she has a limb amputated last week and is experiencing pain in that limb with numbness - Monique Joubert |
| 05 Feb 2025 - 21:54 - Got a call from 0781494368 asking if we could assist with transport from FBH to a private facility pt has been waiting at FBH since this afternoon blood tests has been taken and now their just waiting i did advise the caller that it would be best for the pt to stay there due to them already taking Blood samples and some other tests ,but if she really wants we could assist i then explained private billing and she will get back to us - Tyree Jacobs |
| 05 Feb 2025 - 21:21 - Robyn has hurt her back a bit on a call she did today 05/02/25 she is fine - Tyree Jacobs |
| 05 Feb 2025 - 20:29 - Edmund Schurr my line line activation, no emergency, was an accidental activation - Monique Joubert |
| 05 Feb 2025 - 14:58 - Received a call from a lady her mom had a ? medical event - appears to be in a daze. Non-members, I tried to give her an explanation that I can most definitely send a vehicle but explained that we are a private service and that if the medical aid does not cover there is a possibility of a bill - she wanted to know more or less how much and I explained the rate - she then spoke to someone in the background and told me they will go privately to a facility - I tried to explain to her the closest facility but she then continued speaking to someone in the background and ended the call. - Lindi Bredenhann |
| 05 Feb 2025 - 12:11 - A1 all checks completed - Lindi Bredenhann |
| 05 Feb 2025 - 12:11 - - Lindi Bredenhann |
| 05 Feb 2025 - 12:11 - - Lindi Bredenhann |
| 05 Feb 2025 - 11:30 - @11:16 Sharon(0734811509) call on be half of her cousin Sharen(0840920320) whos brother is not acting his normal self. Spoke Sharen @11:20 advised about private billing she said that she can not accepted it she will wait for metro - Followed up with metro and Metro47 has been dispatched to the call - Jarod Echardt |
| 04 Feb 2025 - 20:40 - Pierre Called 0844477746 he says that his son had a wipe out about 20 mins ago he is not sure if his son is concused pt seems to be fine and not showing any symptoms i advised caller we can send out soemone to do an assesment or he can monitor and if anything happens he can call nus back he is happy to monitor the pt and call us back if need be i double checked and asked if he is sure - Tyree Jacobs |
| 04 Feb 2025 - 19:30 - Mrs Tappan called 0726981313 in regards to their life line device not charging she says she is just calling to let us know she will be bringing it in tomorrow i advised that if anything should happen during the course of the night she should just call via the emergency number she will be seeing Jamie tomorrow down at recreation road - Tyree Jacobs |
| 04 Feb 2025 - 14:28 - TOC 14:19 Adult male -known with seizures - had one and then almost a second one (does not normally have gran mal seizures - remaining in a post ictal state - as I was logging call the caller called back and said for now we can cancel as his parents are on route - he is now up and about and drinking water - will monitor should anything change will call us again. Caller Catherine 0826362511 Joyce Chevalier centre - Lindi Bredenhann |
| 04 Feb 2025 - 08:49 - MyLifeLine activation received from Mary Bowley # 10311. Confirmed all is well - Jarod Echardt |
| 04 Feb 2025 - 08:41 - A1 in service - Jarod Echardt |
| 04 Feb 2025 - 08:40 - A3 in service - Jarod Echardt |
| 04 Feb 2025 - 08:27 - Rv1 in service - Jarod Echardt |
| 04 Feb 2025 - 04:58 - Warren Dawson requested that we log a call with Metro. Ref: 0645 Female adult 29yrs old. 14 weeks preg. Severe stomach cramps and pain, also very SOB. 54 carnation road OV - Caryn 0628593672 - Michelle Thompson |
| 04 Feb 2025 - 01:35 - RV1 reports Kommetjie pump pulled into the ocean view/ Kommetjie area possible fire-RV1 following pump- RV1 reports small are of rubbish alight- RV1 standing down - Zheograthia Sauls |
| 03 Feb 2025 - 19:14 - Received a call from 0607811996 @ 18.55. The caller stated that there is a 47yr old woman locked in her room i Fairburn Street, Glencairn Heights, screaming. She apparently is on meds and had some wine. She seems to be having a psychotic episode and wanted us to come out. I enquired if she was injured and she said no. I explained that unless she is injured we cannot do anything for her and that they would need to call SAPS. Only they can take her to hospital for a psych hold. The caller said that she is violent and they are scared of her. I again explained that this is not something we can deal with. She then brought up another member we deal with Brent O Callaghan and said that we help him all the time. I explained that all Pts are different and there are different circumstances. I offered to send a vehicle but when I mentioned private billing she said no thank you and hung up. - Michelle Thompson |
| 03 Feb 2025 - 18:00 - got a call from 0828226633 for an MBC in vitoria road i gave her the number for Er24 and i checked up with 107 if they received the call john from 107 confirmed that ambi arrived os - Tyree Jacobs |
| 03 Feb 2025 - 08:21 - Jenna Webb 0792226904 14 Sweetwater Close, Lake Michelle, Noordhoek. Member 11012 husband was changing his son when his back started going into a spasm, when caller called, her husband was on the ground in pain, while on the phone pt started saying that his back was easing and caller passed phone to him. I spoke to patient and he advised me that he has been treated by his doctor, x rays have been done and he is currently on muscle relaxers and anti inflammatory, however he did not take his meds yesterday. He asked if we are able to possibly give him an injection to ease the pain, I explained that we are not able to do that, however I can send someone out to assess, Patient insisted that he is doing better and will go see his doctor. I explained that I will happily send someone to assess. Pt said he honestly is doing much better, and if anything changes they will call back - Monique Joubert |
| 03 Feb 2025 - 08:07 - Rv2 Booking in service - Tyree Jacobs |
| 03 Feb 2025 - 07:45 - A2 Booking in service - Tyree Jacobs |
| 03 Feb 2025 - 05:58 - Received a call from Mrs Kelly #2236. She had a spinal fusion 2 years ago. Bent over and heard a crack. She is worried that a screw perhaps came loose. She is not in pain. She was asking for advice. I offered to send a vehicle but advised that there is no way of telling if anything is wrong without an x-ray or MRI. I suggested she monitor how it feels - Michelle Thompson |
| 03 Feb 2025 - 05:47 - A1 MOBILE TO EVENT 62776 - Zheograthia Sauls |
| 03 Feb 2025 - 05:21 - Received a call from O/V SAPS requesting the time of declaration for the call Incident Number: 20250203/1 I then said I will give them a call back after a speak to a manager spoke to Lindi she advised- crews would have to go out and re do the paper work - received a second call from metro rescue asking that we please send the crew out to redo paperwork - A2 sent out to redo paperwork - Zheograthia Sauls |
| 02 Feb 2025 - 01:43 - Received a call from 0681598762 for a AM who has been kicked in the balls by an unknown person in Masi, He is in pain and cant walk to his house, I advised him of private billing and gave him metros number. - Joshua Snyman |
| 01 Feb 2025 - 21:25 - Received a call @ 20.28 from 0824120652. # 80. Her friend is visiting and has developed an severe migraine. She asked if we can come out and give an injection. I advised that this is unfortunately not possible. I also explained that we did not have any vehicles available but offered to send when one is free. She said that she will then take her to an EU as this is the only thing that works. - Michelle Thompson |
| 01 Feb 2025 - 18:53 - MyLifeLine activation received from Mr Fussell # 10891. Client was just testing their device - Michelle Thompson |
| 01 Feb 2025 - 09:37 - Received a call @ 09.16 from 0845312443 . Her husband has a pain over his left chest which comes and goes. Stabbing pain. No sweating or nausea or SOB. Pain in under his left arm. I advised that we do not have any vehicles available. She said she will try and get hold of a GP and take him there. If she cannot then she will call us back. - Michelle Thompson |
| 01 Feb 2025 - 09:27 - A1 advise that there was a nail in the tyre. It has been pulled out but the tyre is now deflating and they will have to wait for it to be repaired before they can drive the vehicle - Michelle Thompson |
| 01 Feb 2025 - 09:00 - A1 advise they have a puncture in their front left tyre. DZ is aware. They will be going to Tiger Wheel and Tyre after the call to sort it out. - Michelle Thompson |
| 01 Feb 2025 - 08:56 - Anthony Coombe #10843 called regarding his My Lifeline device. He says it is making a buzzing noise. I asked him to test it and it worked fine. He says he is going overseas for a month so will switch it off before he leaves. I advised him to call Jamie when he gets back if it continues to buzz. - Michelle Thompson |
| 01 Feb 2025 - 08:35 - Rv1 in service - Michelle Thompson |
| 01 Feb 2025 - 07:30 - Received a call from Donald Gill #7411. He has bleeding through bowels from night before last but then cleared up. Started again 2am. Thinks its an anal fistula from having diarrhea a few days ago. Does not want to go to hospital at the moment but just wanted to alert us in case it gets worse. He will contact us later if it doesnt get any better. He has had quite a few medical issues lately so is house bound and can't walk very far so cant get to a GP. - Michelle Thompson |
| 31 Jan 2025 - 21:41 - @21h16 - I received a call from 0766937895 - who I phoned back. The caller reported she was phoning from 5 Main road in Misty Cliffs and that they no longer required our services as the patient had been taken private transport to TMH. I offered to dispatch someone to the residence or to meet the patient on route as the diagnosis was a ?MI. The caller stated all was fine as they had already left with the patient so they did not need services - Abi Bussio |
| 31 Jan 2025 - 21:39 - @21h03-Received a call from Netcare requesting assistance with a call in Misty Cliffs at 5 Main road which is located near the corner of Old Camp road. The dispatched Nonsoghla reported that the patient is experiencing a confirmed MI. When requesting the on scene contact number the caller advised we would need to contact them via WhatsApp as the patient is an international client with a German cellphone number. I advised this was not a problem but we would still need to make contact with the patient to advise on private billing which the dispatcher then disagreed with as she stated CMR needs to bill Netcare911 that is why CMR is issued with a Netcare911 reference and not to advise the client on private billing. I advised that we would still need to advise the client on private billing. The caller from Netcare then advised we would not need to assist them with the call anymore and did not provide CMR with a reference number or contact number on scene. - Abi Bussio |
| 31 Jan 2025 - 18:15 - Received a whatsapp call from Alex 0835896021 he then hang up before we could answer tried calling back no answer tried whatsapp he then said it was accidental pocket dial - Zheograthia Sauls |
| 31 Jan 2025 - 17:48 - Received a call from Anna Els 0686643845 for an adult male who just collapse but they believe it is from an overdose he collapsed in front of the star of the sea School she advised she is not O/S and gave the school security contact number 0615452101 called them they advised he is awake breathing and talking I asked the security for the metro REF #1002406587 as an ambulance was called- I then asked him if he could ask the pt if his name is Bradley pt then responded yes advised pt is not on a medical aid and just told them his hungry and wants something to eat- I advised the caller to wait for metro as they would come out but if the pt gets worse they are welcome to call us back - Zheograthia Sauls |
| 31 Jan 2025 - 17:07 - Received a call from Metro inquiring about if we received the call in Ocean View for an accident the address is number 9 Delto road O/S contact Natalie Fisher 0735611389 called O/S - Natalie advised that the patient was seen to by Fire and rescue bandaged up and taken to hospital privately by her daughter - Natalie advised taxi jumped the stop street as the two boys were riding on the bikes the one boy got knocked by the taxi and she called the 10111 who advised her that they would alert the necessary - Zheograthia Sauls |
| 31 Jan 2025 - 09:06 - Mr Crosland #27 called wanting Dr Walters to come to his wife as she is unable to get out bed and is not able to urinate. The Pharmacy Sister told him to call us and ask for Doc. I explained to him that he does not work on the road but oversees our operation but that we are happy to come out but would need to take her to hospital as we cannot put in a catheter. He said not to worry and that he will contact Medi Cross. - Michelle Thompson |
| 30 Jan 2025 - 18:17 - Cailin Vincent called and advised that she is having back pain after skateboarding but she is Cape Town. I advised then go straight CBM - Membership number (6291) - Jarod Echardt |
| 30 Jan 2025 - 18:03 - Accidental MyLifeLine activation received from Constance Walker - confirmed all is well - membership - 8736 - Jarod Echardt |
| 30 Jan 2025 - 17:44 - Mrs. Preen called by mistake while driving - Membership number (1426) - Jarod Echardt |
| 30 Jan 2025 - 11:35 - Received a call from masi high school-0217854078-Pt is bleeding from her vagina and has a temp. Reportably excessive bleeding. Abi spoke to the Pt who confirmed she is defiantly not pregnant and believes this could be her period while on the phone to the teacher they decided to keep the Pt at the school clinic and monitor her, will phone back if there are any concerns - Joshua Snyman |
| 30 Jan 2025 - 11:14 - Received a call from-0797191540, called back and confirmed it was accidental, All is good - Joshua Snyman |
| 30 Jan 2025 - 10:12 - A2 in service - Joshua Snyman |
| 30 Jan 2025 - 09:48 - RV1 in service - Joshua Snyman |
| 30 Jan 2025 - 09:16 - RV2 in service - Joshua Snyman |
| 30 Jan 2025 - 07:58 - Received a call from 0823727972 - caller reports her mom is an elderly female who has been diagnosed with cancer, the patient has had the stomach bug for the past few days and appears to be very dehydrated, the caller wanted to know if CMR offers the service of sending someone out to put up a drip to assist with rehydration I advised the caller that unfortunately this is not something that we are offer, I offered to dispatch someone out to the patients residence to assess her and see if hospital transportation is required to which the caller declined as she does not want the patient to go to hospital at this stage. The caller wanted to know if we knew of anyone who offfers a service like to which I advised her that unfortunately I do not. The caller will assess the situation and decide on the best course of action going forward for the patients care. - Abi Bussio |
| 29 Jan 2025 - 21:08 - Accidental MyLifeLine activation received from John Berrey - confirmed all is well - membership - 314 - Jarod Echardt |
| 29 Jan 2025 - 15:15 - Received a call from metro for an OD at Simons town library, called on scene and Pt is awake and cons. Pt is Lyall September , which is the same as the Call from boulders beach penguin colony. Called metro back and said we unfortunately can not help. L Bredenhann is aware of the call. - CMR GO |
| 29 Jan 2025 - 15:15 - Received a call from metro for an OD at Simons town library, called on scene and Pt is awake and cons. Pt is Lyall September , which is the same as the Call from boulders beach penguin colony. Called metro back and said we unfortunately can not help. L Bredenhann is aware of the call. - Joshua Snyman |
| 29 Jan 2025 - 15:02 - Received a call from 0817578605 - caller reports he has had Gout for +-2 weeks, patient has noticed he has had a limited out put of urine today, the patient has not been in contact with his Doctor. I offered to dispatch someone to the patients residence but also advised that we do not assist with catheter insertion and he would likely need to be transported through to hospital. The patient will be making contact with his GP - Abi Bussio |
| 29 Jan 2025 - 14:32 - Received a call from boulders beach penguin colony, for an AM, Spoke to the Pt, he thinks he has had his drink spiked as he is feeling very weak and would like to go to hospital, drink was drunk earlier this morning, I advised of private billing and he declined. I offered to call metro, REF: 1911 - Joshua Snyman |
| 29 Jan 2025 - 11:56 - A3 in service - Joshua Snyman |
| 29 Jan 2025 - 10:15 - RV1 was on route back to base from TMH when she came across an MVA on lakeside Main road corner Station road, crew stopped to see if any injuries which was confirmed by all involved in MVA that there is no injuries and no treatment is required, incident involved a prisoner carry van. - Joshua Snyman |
| 29 Jan 2025 - 09:41 - received a call from 0609763025, caller advised wrong number - Joshua Snyman |
| 29 Jan 2025 - 09:32 - A4 in service - Joshua Snyman |
| 29 Jan 2025 - 08:56 - A2 in service - Joshua Snyman |
| 29 Jan 2025 - 07:33 - Accidental MyLifeLine activation received from Constance Walker - confirmed all is well - membership - 8736 - Joshua Snyman |
| 28 Jan 2025 - 23:01 - Got a call from 0639022319 stating that his friend needs stitches and he was wondering if were open otherwise he was taking his friend to mediclinic i advised him that he can proceed on to mediclinic as our crews can not do stitches on scene his friend has to go to a hospital
- Tyree Jacobs |
| 28 Jan 2025 - 22:48 - A Guy named David called 0798949421 in regards to someone he came across in a parking Lot threatening self harm and was waving a knife so no one could help him david was just asking if paramedics could do anything about it or if its a matter for saps i advised that paramedics only come into play when there's a medical emergency other other than that he would have to call saps he was staring at a saps vehicle i advised him to go talk to then he said he would think about it - Tyree Jacobs |
| 28 Jan 2025 - 21:26 - Received a call from Metro with regards to call 20250128/13, spoke to Mr Barchers, he asked if we had more contact details, initially i was struggling to find the call. I said I would try follow up from my side, however I had not received another call for this call. Tyree managed to find the call and we were able to get an exact address, I tried to call the phone number provided for the call as well as the original caller, however the person I spoke to was not the caller and is not aware of this emergency. I called metro back and advised on the information I had and provided the security contact for longbeach village in order to ask them to possibly go check on the patient - Monique Joubert |
| 28 Jan 2025 - 08:46 - A1 in service - Joshua Snyman |
| 28 Jan 2025 - 06:54 - Received a call from Mrs Meusel, 0741033241 her mother in laws started throwing up earlier this evening, and is not really feeling well. Caller advised that she contacted the after hours line for medi cross Fish Hoek however the doctor who is on call tonight has advised that unless the person is dead or dying they cannot come out. Caller is asking if we are able to give her mom inlaw an anti emetic injection to feel better. I advised her that we are not able to give medication and let a person remain at home due to the risk of such medications. I advised caller that I can send someone out to assess her mom inlaw and take it from there. Caller stated that they know what is wrong with mother inlaw and just want a medication to help her feel better and get her through the night. I apologized and offered to send someone to assess the patient, but caller insisted that they will rather try find someone who is able to provide IM injection. I explained that we are not aware of any GPs that are willing to do house calls in the area at this time of the night, however if she changed her mind to please call again, and we will happily send someone through - CMR GO |
| 28 Jan 2025 - 02:13 - Received a call from Mrs Meusel, 0741033241 her mother in laws started throwing up earlier this evening, and is not really feeling well. Caller advised that she contacted the after hours line for medi cross Fish Hoek however the doctor who is on call tonight has advised that unless the person is dead or dying they cannot come out. Caller is asking if we are able to give her mom inlaw an anti emetic injection to feel better. I advised her that we are not able to give medication and let a person remain at home due to the risk of such medications. I advised caller that I can send someone out to assess her mom inlaw and take it from there. Caller stated that they know what is wrong with mother inlaw and just want a medication to help her feel better and get her through the night. I apologized and offered to send someone to assess the patient, but caller insisted that they will rather try find someone who is able to provide IM injection. I explained that we are not aware of any GPs that are willing to do house calls in the area at this time of the night, however if she changed her mind to please call again, and we will happily send someone through - Monique Joubert |
| 28 Jan 2025 - 00:09 - got a call from 0657019060 asking f we could assist with her husband who fell i advised that we can send someone but i need to know what area she is calling from she initially wanted to end the call and said she would find another alternative i advised that we are willing to help we just need to know what evergreen she is calling from caller said that she is on the other side of CPT i gave her the numbers for ER24 and Netcare - Tyree Jacobs |
| 27 Jan 2025 - 16:55 - Accidental MyLifeLine activation received from David Lawson - confirmed all is well - membership - 10312 - Jarod Echardt |
| 27 Jan 2025 - 13:52 - received a call from 0796778208, callers mother is acting strange and refuses to go to hospital and is aggressive, I advised we can not force a Pt to get transported. Caller said they have called SAPS and would rather wait for SAPS. I advised they can call back if they change their mind - Joshua Snyman |
| 27 Jan 2025 - 10:44 - RV1 in service - Joshua Snyman |
| 27 Jan 2025 - 09:32 - A2 in service - Joshua Snyman |
| 27 Jan 2025 - 09:32 - A1 in service - Joshua Snyman |
| 26 Jan 2025 - 08:28 - Rv1 booking in service, Melanie, and time check completed - Monique Joubert |
| 26 Jan 2025 - 08:19 - A3 in service, Tyron and Thelma, Time check correct - Monique Joubert |
| 26 Jan 2025 - 08:16 - A1 booking in service, Jacqui and Sheila time check completed - Monique Joubert |
| 26 Jan 2025 - 08:09 - A2 off run due to R head light not working - Monique Joubert |
| 26 Jan 2025 - 08:08 - Rv2 in service, 08:06 Time check completed, Eugene - Monique Joubert |
| 26 Jan 2025 - 03:29 - Received a call From Riekardt who was diagnosed with covid about 7-8 days ago and is now got chest tightness and struggling to breathe a bit, I advised if she is a non member there would be a private bill she advised she would call a government ambulance service I advised her that I could log the call she asked that I do so- call logged with Metro #REF0334 - Zheograthia Sauls |
| 25 Jan 2025 - 20:19 - Ref for below entry: 1002395941 - Michelle Thompson |
| 25 Jan 2025 - 19:24 - Received a DMC - Damian for 51yr female, who was found on the ground. She is responsive to verbal commands, and has a pulse and is breathing. She apparently has thyroid issues. BP is 113/78. No eye opening but responds to pain - withdraws. BP is now 115/79. Main Road, opposite Beira Mai, Kalk Bay. She is from Manneberg but seems to be known in the area. Damian will log it with Metro through his Control Room and if no response from them in 20 mins or if she gets worse then he will call us. - Michelle Thompson |
| 25 Jan 2025 - 18:59 - Got a call from 0825818045 Moira # 4534 For a pt laying on the field across from her complaining that he is cold and cant wee i explained to moira that t does not fall under her membership and that i will log the call with metro #1572 - CMR GO |
| 25 Jan 2025 - 18:57 - Got a call from 0825818045 Moira # 4534 For a pt laying on the field across from her complaining that he is cold and cant wee i explained to moira that t does not fall under her membership and that i will log the call with metro #1572 - Tyree Jacobs |
| 25 Jan 2025 - 17:35 - 0827892918 Caller Sharron Trueb member 6609 accidental dial - Monique Joubert |
| 25 Jan 2025 - 17:04 - 082168187 received a call from Roslyn, who wants an ambulance dispatched to Cape town for a 60 60 driver with is injured, I explained that she is through to CMR in Fish Hoek, Caller apologized and advised that she was trying to get through to Netcare - Monique Joubert |
| 25 Jan 2025 - 13:28 - Sea point call (CPR in progress ) call was logged with metro call was still pending @13:07 i then made contact with CSU (Jewish community emergency response ) they confirmed that C02 is mobile ,call also logged with 107 F&R is mob Reff 100239646 - Tyree Jacobs |
| 25 Jan 2025 - 13:22 - Muneer, has cracked a tooth, Taryn has been advised, he has requested to stay and see how this goes - Monique Joubert |
| 25 Jan 2025 - 13:21 - Received call from Fuzani, asking for assistance for a 64 year old ? heart attack, not breathing properly now CPR in progress, Life guards are attending to the call, but have requested assistance. I advised caller that we are in Fish Hoek, However we would make contact with other services to assist. I made contact with ER24, Netcare as well as attempted Life, however I was advised that no services are available at this time. Made contact with CSu who would see if they have a vehicle available to assist on this call, Was notified that C02 is en route - Monique Joubert |
| 25 Jan 2025 - 12:24 - Rv1 Booking in service - Tyree Jacobs |
| 25 Jan 2025 - 11:34 - Received a call from Steve Pearce 0824472809, was an accidental call, no emergency - Monique Joubert |
| 25 Jan 2025 - 10:53 - A4 completed at the event, returning back to base - Monique Joubert |
| 25 Jan 2025 - 09:55 - A4 reports they are not required on that call, no patient found - Monique Joubert |
| 25 Jan 2025 - 09:51 - A4 reports responding to Dixies, for a runner that is unresponsive, no call to be opened as per Mel as they are dedicated to the event - Monique Joubert |
| 25 Jan 2025 - 09:00 - A2 Booking in service - Tyree Jacobs |
| 25 Jan 2025 - 08:48 - Received a call from Mr Barchers, Metro Dispatch called to asked if we know about the marathon as they have received a call for a runner that has collapsed between the 30 and 31km, on scene caller is Andries 0714178022, I advised that we are in contact with the ambulance attending to the event, I will make contact with the caller and the crw at the event. I called Melanie and advised her of the call i had received, she advised me that they have just attended to a patient near Sunny Cove. She asked If i can ensure that this is the same patient. I called the on scene caller he explained where the person was and that he is a runner in the event too. I explained that there is an ambulance attending to the person now. I confirmed with Mel and notified Metro control that no further resourced are required. - Monique Joubert |
| 25 Jan 2025 - 08:14 - A3 in service - Tyree Jacobs |
| 25 Jan 2025 - 02:07 - @01h43- 89 year old female experiencing back pain for +-1 hour, the patient does not really want to go to hospital and while on the phone to the patient she opted to rather monitor the pain at home and phone back if things do not subside. Caller is Maureen on 0722003854. Patient resides at 16 Beach road, Scarborough. - Abi Bussio |
| 24 Jan 2025 - 23:11 - Received a call from Sister Pumsa at Life Kinsbury Hospital enquiring about a transfer from Kingbury Hospital to ward C15 at GSH, the patient is a 67 year old male with hypoxia and pneumonia, patient has a JLoop and oxygen. Caller reports patient is not on a medical aid and would be paying cash. I consulted with Lindi regarding the case, due to recent SOPS patient would be required to pay via YOCO payment and was quoted R4085.00. I gave this quotation to the sister who advised she would speak with the patient and his family and then get back to CMR if they were to use our services. - Abi Bussio |
| 24 Jan 2025 - 17:10 - Received a call from Claire 0721484245 inquiring about a call we did for her son about 6 years ago the complaint was about his testicle they are speaking to his GP about it and would just like more information about what happened on the call I advised she cold email Taryn as out systems dont go back that far - Zheograthia Sauls |
| 24 Jan 2025 - 14:58 - Received a call from 0633664566 inquiring about her husband that went into false bay hospital on Wednesday and has not been home since then she says no one at false bay hospital is answering and no one has made contact with her regarding her husband she asked if we knew which ward he would be in I told her we do not know which one he would be in she says she is quite in distress as she has no update on his condition and she was advised he would be home the next day - I advised her to keep trying - Zheograthia Sauls |
| 24 Jan 2025 - 14:52 - Tested mylife line Helen O'Regan ,11155, All in order - Joshua Snyman |
| 24 Jan 2025 - 14:50 - Received a call from 0795328175 inquiring about first aid classes in fish hoek I advised she could try St Johns - Zheograthia Sauls |
| 24 Jan 2025 - 09:09 - Received a call from false bay reception inquiring if we accept Bonitas medical aid I asked if it is for a primary call or a transfer she advised for a transfer I advised that they would need to get an auth code before booking the transfer - Zheograthia Sauls |
| 24 Jan 2025 - 09:01 - A1 in service - Joshua Snyman |
| 24 Jan 2025 - 08:44 - received a call from -0834430019no emergency caller was nearly bit by a snake yesterday and just wanted to know what to do in the case of a snake bite, I advised her that it would be an emergency and to call us if it happens - Joshua Snyman |
| 24 Jan 2025 - 08:34 - RV1 inservice
- Joshua Snyman |
| 24 Jan 2025 - 08:20 - A2 booking service - Zheograthia Sauls |
| 24 Jan 2025 - 02:28 - A3 reports 1x adult male lying in roadway - patient came off skateboard at the four way robots intersection - no injuries reported, patient has left the scene on his skateboard - Abi Bussio |
| 24 Jan 2025 - 00:26 - Received a call from Glenn on 0828240883 - caller resides at 17 Kenwood street in Fish Hoek. Caller reports his 3 year old son woke up experiencing some shortness of breath which they have attempted to treat at home, there has been an improvement in the patients condition but they would prefer that the patient be assessed. I offered to dispatch someone out to the patients residence and advised of private billing due to the household being non members, due to the caller being unsure if hospital transportation would be required and the possibility of a callout fee not being covered by medical aid they have opted to rather transport the patient through to TMH privately and will phone back if they have any concerns while on route. - Abi Bussio |
| 23 Jan 2025 - 16:28 - Accidental MyLifeLine activation received from John Bentley - confirmed all is well - membership -871 - Zheograthia Sauls |
| 23 Jan 2025 - 15:05 - Accidental MyLifeLine activation received from John Bentley - confirmed all is well - membership -871 - Zheograthia Sauls |
| 23 Jan 2025 - 14:43 - Received a call from 0665212580 - 39 Carnation Street, OV regarding a Pt that was stabbed a few hours ago and it is still bleeding. I informed her that we do not have any ambulances available. Not members and do not have MA. I suggested that we can call Metro or they can call Netcare or ER24 if they are prepared to pay privately. She asked for the number but then ended the call. - Michelle Thompson |
| 23 Jan 2025 - 14:31 - Received a call from KFC fish Hoek , 0215650458, lady with chest pain for over an hour, I advised of private billing but they declined and I provided metros number - Joshua Snyman |
| 23 Jan 2025 - 13:26 - Received a call from 0716784520, pocket dial, confirmed all is well - Joshua Snyman |
| 23 Jan 2025 - 13:26 - Received a call from 0812424429 for a PT at Muizenburg beach with a burst vein in the leg, Metro had been called and they said they are taking to long, I advised of private billing and they said they would wait. I informed they can call back if the Pt gets worse - Joshua Snyman |
| 23 Jan 2025 - 11:49 - received a pocket dial from 0797191540 confirmed all is well - Joshua Snyman |
| 23 Jan 2025 - 10:32 - Received a call from 0818630017 for the callers mother who is unable to walk, we were out last night and Pt refused Hospital transport, I advised of Private billing and Pt opted to log a call with Metro - Joshua Snyman |
| 23 Jan 2025 - 09:55 - Rv1 in service - Michelle Thompson |
| 23 Jan 2025 - 09:16 - Received a call from Marlene 0824141344. He husband apparently has food poisoning. He has very bad diarrhea and vomiting. She said she had contacted a Dr who couldn't come out to him so wanted us to please send out a Dr. I informed her that we are an Ambulance Service and do not have Dr who can do house calls. I said we can send a vehicle out but they would not be able to give any medication but can only transport him to hospital. She declined. I suggested she go to the pharmacy and get some over the counter medication. She said she had asked the Dr for anti-biotics but the Dr said that the Pt would have to be seen by a Dr first. She said she would call back if she wants us to come out. I advised her of private billing as they are tourists. - Michelle Thompson |
| 23 Jan 2025 - 08:57 - A1 inservice - Joshua Snyman |
| 22 Jan 2025 - 18:19 - Accidental call received from Sheila Bekker on 0832663507 - caller confirmed all is well and it was a pocketdial - Abi Bussio |
| 22 Jan 2025 - 16:30 - Mrs Burman, Mylife line activation, tried to make contact several time, managed to make contact on device, and then speak to her on her cell phone member 4444 no emergency. Has asked for us to make arrangements for the patients device to be tested, as patient is struggling to hear when using the device - CMR GO |
| 22 Jan 2025 - 16:21 - Mrs Burman, Mylife line activation, tried to make contact several time, managed to make contact on device, and then speak to her on her cell phone member 4444 no emergency. Has asked for us to make arrangements for the patients device to be tested, as patient is struggling to hear when using the device - Monique Joubert |
| 22 Jan 2025 - 11:13 - Angela 0829747691 non members, caller reports AM 68 years of old appeared to have facial drooping this am, he then went out and consumed Ethanol, he has since returned and the symptoms appear worse. Caller asked about the cost involved if we come out. As well as what facility we would most likely transport to in this situation. Caller was not happy to accept private billing if her hospital plan did not cover the cost and would therefore transport patient privately - Monique Joubert |
| 22 Jan 2025 - 10:47 - A3 mobile out duty to pieces - Monique Joubert |
| 22 Jan 2025 - 10:44 - Received a call from Capricorn Business park Unit 6, caller advised that she has a staff member ingested rat poison yesterday and has collapsed at work today. I advised caller that we could assist however we are a private service and there will be a private bill. While on the phone caller was speaking to someone in the back round about how she was trying to call ER24 and then she hung up the phone - Monique Joubert |
| 22 Jan 2025 - 09:06 - Received a mylife line activation for Mr Biggs, 35 Trafalger Place, 17th Avenue, Fish Hoek. Member 10291 accidental activation. When trying to get hold of the client, I pressed next on the my linfe line screen and therefore did not call the unit. The phone numbers on the data base were unavailable and different to the one that was received on the sms the mylife line sends the cell phone. I have emails Lisa to please add that phone number to the data base as Mr Biggs advised that, that is the phone number to get through to him - Monique Joubert |
| 21 Jan 2025 - 19:25 - Accidental MyLifeLine activation received from Delene Burman - confirmed all is well - membership - 4444 - Jarod Echardt |
| 21 Jan 2025 - 18:51 - Accidental MyLifeLine activation received from Joachim Andreae - confirmed all is well - membership 10909 - CMR GO |
| 21 Jan 2025 - 18:01 - Accidental MyLifeLine activation received from Joachim Andreae - confirmed all is well - membership 10909 - Abi Bussio |
| 21 Jan 2025 - 17:19 - Accidental MyLifeLine activation received from Delene Burman - confirmed all is well - membership 4444 - Abi Bussio |
| 21 Jan 2025 - 17:15 - Accidental MyLifeLine activation received from Delene Burman - confirmed all is well - membership 4444 - Abi Bussio |
| 21 Jan 2025 - 08:38 - RV1 in service - Joshua Snyman |
| 21 Jan 2025 - 07:30 - Received a call from Officer Kurtz on 0217873898 who works for the military police. The caller reports she is at the Simons Town Military Police in Palace hill road, Simons Town where a 36 year old female is experiencing some swelling behind her ears and some dizziness. The patient went to the Military Police station as she was unable to get directly to the hospital as she has a baby and is feeling dizzy. I offered to dispatch someone out to the patient and advised of private billing but after discussing with the caller that the patient resides in Redhill and is unemployed that it would be best to rather make contact with Metro due to the patients financial restraints. I gave the caller Metros contact number and advised that they should phone back should there be any changes in the patients condition. - Abi Bussio |
| 21 Jan 2025 - 06:59 - Got a call from-Leah- 0836088914 for a pt who has been throwing up since Saturday they think he has contracted a disease -Self diagnosed as pt is a Dr caller will call back os and have a chat about private billing os caller could not call us directly as they are from uk and does not have a Sa number -As per caller - Tyree Jacobs |
| 21 Jan 2025 - 03:01 - Received calls from 0217883992 and 0727264121 in regards to a pt that had collapsed infront of the salts restaurant we asked the callers to ask pt for his name callers confirmed that it was Bradley mitchell we have advised that ot is a malingerer and that we will log the call with metro Reff 2479 - CMR GO |
| 20 Jan 2025 - 21:25 - Received calls from 0217883992 and 0727264121 in regards to a pt that had collapsed infront of the salts restaurant we asked the callers to ask pt for his name callers confirmed that it was Bradley mitchell we have advised that ot is a malingerer and that we will log the call with metro Reff 2479 - Tyree Jacobs |
| 20 Jan 2025 - 20:55 - Got a call from 0728356714 she says her Hr has gone up to 122 i advised we can have someone to come and check it out or she could monitor for about 30 mins and we can take action i advised if it get worse or anything happens during the 30 mins she should call us back and we will send out someone #2805 - Tyree Jacobs |
| 20 Jan 2025 - 19:12 - @18:25 (0722631163) Called saying her husband is in 10th ave FH and is with a adult male that has collapsed - Asked for the husband number and spoke to him 18:26 he advised that the Pt. is breathing and talking and spoke to a nursing siter that was on scene - Asked the nurse to get the name of the Pt. and she confirmed that his name is Bradley - Logged the metro REF#2141 - Brice Lancaster |
| 20 Jan 2025 - 19:12 - received a call from Ronald Pendlebury, 11 Atlantic Way, Sun Valley # 4798 - members without addon - has been feeling unwell since yesterday, BP 113/66, HGT 7.38, known Diabetic - general malaise and dizzyness - Ronald wanted advice as to whether see a Dr or not - Advised if he is feeling unwell then it is a good idea to see a Dr at his earliest convenience but Dr rooms are closed now - He would need to go through to hosp - Pt opted to monitor his condition and activate CMR if needed - he will see his Dr in the morn - Brice Lancaster |
| 20 Jan 2025 - 18:42 - got a call from 0609066262 stating that there is someone who looks very drunk in kalk bay main road caller said pt cant get up and is rolling around i advised caller we will log the call with metro - Tyree Jacobs |
| 20 Jan 2025 - 09:36 - RV1 in service - Joshua Snyman |
| 20 Jan 2025 - 09:26 - A3 light have all been repaired, crew forgot to grab A5 key and are returning to get them - Joshua Snyman |
| 20 Jan 2025 - 09:21 - A3 in service 09:10 - Joshua Snyman |
| 20 Jan 2025 - 09:20 - A1 in service - Joshua Snyman |
| 20 Jan 2025 - 09:02 - A2 in service - Joshua Snyman |
| 19 Jan 2025 - 21:21 - Got a call @21:13 from 0825536238 Caller said someone is laying in front of the lekker restaurant in kalk bay pt breathing and Conscious caller called back at 21:16 saying that pt is fine no response needed - Tyree Jacobs |
| 19 Jan 2025 - 19:47 - Mr Botha called (0674170384) to ask if we perhaps know what happened to his Med aid card After consulting with crews I advised him that it fell in-between the bench and ambulance wall and that crews are trying to retrieve it as soon as they do he will be notified (Pt. medical aid card fell between the bench and the wall of the vehicle - Crew tried to get out but no luck ) Notes from call 20250119/7 - Tyree Jacobs |
| 19 Jan 2025 - 12:40 - @11:35 A1 reported that the Pt. has been declined by CMC no Neurologist on duty They where @CMC - Spoke to Lindi about this and asked did the crews advised CMC of the ?CVA. I advised I'm unsure if they did but when they booked mobile I called them over the radio to confirmed DX. Luther then advised ?UTI and CVA the WhatsApp message was sent after DX was given by A1 - A1 crew advised that TMH does not a Neurologist on duty as well but will try KH - Did not have a chance to send the KH WhatsApp message - Jarod Echardt |
| 19 Jan 2025 - 00:01 - Received a EA Mobi Dispatch - due to far out area in Retreat and safety call was declined - Zheograthia Sauls |
| 18 Jan 2025 - 19:10 - Received a call from Sister Crisandra asking for an ambulance for an adult male whose catheter broke and needs to go to hospital pt is none members wifes number given to advise about private billing called Patricia 0790399384 after advising her that if the medical aid does not cover the transport to hospital there would be a private bill after hearing the amount she decided she would take him to hospital - Zheograthia Sauls |
| 18 Jan 2025 - 18:46 - received a a call from 0793733347 He has a ear infection and is inquiring to see if we might know where he can get some antibiotics i advised that tokai medicros will open Tomorrow @ 9 till 1 I advised that there are no doctors rooms open for the night that we are aware of - Tyree Jacobs |
| 18 Jan 2025 - 13:47 - Received a call from Edwin, metro - REF 0963 - 35 Buffalo Road, Ocean View - Adult Male Stabbed in head, unresponsive - OS 0685518015 - Tried to call but got Voicemail - caller called back and Tyree spoke to her - Adult Male stabbed with bottle top, pt is breathing awake and talking - unable to accept private billing - Advised Lindi of call - Handed call back to Metro - Brice Lancaster |
| 18 Jan 2025 - 12:56 - got a call from Crystal 0710060477 ( 71 Jupiter avenue Oceanview for a 16 Yo female who is very combative they are trying to get her into a car to go to hospital and she wants pt to be sedated i explained the caller that if there is no medical emergency we unfortunately can not help But she should get into contact with saps, caller then insisted that the pt needs sedation and they don't know what to do i advised that i will consult with a paramedic ( Brice) the call ended Brice called the caller back and explained that we can not help in the situation and saps will be req caller then told Brice she understands and will contact saps Brice advised caller to call us back if anyone gets hurt and we would see how we could assist
- Tyree Jacobs |
| 18 Jan 2025 - 11:04 - Accidental My Lifeline activation received from Peter Kean- confirmed all is well - # 8510 caller states that the device was not working last night but they managed to get him up off the floor - Tyree Jacobs |
| 18 Jan 2025 - 10:41 - Got a call Form 0786896556 @ 50 Tubes road in Kommetjie for a minor male who had a fall and his head is bleeding caller asked for billing rates after i told her the Price she Then declined and said she will take the pt to hospital - Tyree Jacobs |
| 18 Jan 2025 - 09:38 - 0217823391 Called just to confirm it is the right number as he is putting our umber on speed dial - Tyree Jacobs |
| 18 Jan 2025 - 09:15 - RV2 - booking in Service - Brice Lancaster |
| 18 Jan 2025 - 08:52 - Rv1 Booking In service - Tyree Jacobs |
| 18 Jan 2025 - 08:27 - A3 - booking in service - Brice Lancaster |
| 18 Jan 2025 - 04:15 - Received a call from Hein. He is opposite KFC on Main Road, FH. His friend was stabbed in his hand a few times a few times about 4 hours ago. He wants him to go to FBH for stitches. Pt is not a member and does not have MA. I offered to call Metro for them. Ref:0222 - Michelle Thompson |
| 17 Jan 2025 - 18:46 - Received a call from Catherine Williams. Her dad is a resident at Evergreen and they were walking and she thought he was feeling unwell. I spoke to him and he said he is fine. I advised him to call us later if he starts to feel unwell. #10488 - Michelle Thompson |
| 17 Jan 2025 - 13:48 - Accidental MyLifeLine activation received from Constance Walker 2
- confirmed all is well - #8736 - Joshua Snyman |
| 17 Jan 2025 - 12:24 - Accidental MyLifeLine activation received from Pamela Marten- confirmed all is well - #10318 - Joshua Snyman |
| 17 Jan 2025 - 10:02 - A2 Booking in service - Tyree Jacobs |
| 17 Jan 2025 - 09:50 - RV2 in service - Joshua Snyman |
| 17 Jan 2025 - 08:58 - A2 Booking in service - Tyree Jacobs |
| 17 Jan 2025 - 08:56 - Received a call from 0846740200 for an AM with facial drooping Caller suspected husband is having a stroke, she spoke with the Pt in the background and Pt insisted he was ok and does not need a response. We advised we can still send a vehicle and they confirmed all is well and no vehicle is needed. - Joshua Snyman |
| 17 Jan 2025 - 08:34 - Received a call from 0845091308 no answer i called her back and she confirmed all is well it was a pocket dial #6841 Mrs Lennard - Tyree Jacobs |
| 17 Jan 2025 - 08:16 - Received a call from 0638279845 for a dog bite to the leg, caller was unsure of how bad it was and said she will call back to find out and let us know, caller called back and confirmed no skin was broken Pt was just a bit shocked. No ambi needed, we advised if anything changes she can call us back. - Joshua Snyman |
| 16 Jan 2025 - 22:42 - Previous OB entry - membership 7832 for Mrs Swanepoel - Abi Bussio |
| 16 Jan 2025 - 22:42 - Received a call from Mrs Swanepoel on 0796335254 who resides at 13 Periwinkle place in Kommetjie. Caller reports her 20 month old son has been unwell during today and appeared to be holding his breath momentarily which led the caller to panic as the patient is known with seizures but the patient almost immediately started crying and breathing. The caller wanted to know what could cause this and I offered to dispatch someone to assess the patient due to his symptoms but the caller declined as it appears the patient has settled and returning to his normal self again. I did advise the caller to phone back should she feel concerned and I would be happy to send someone out to the residence for assessment to be done. - Abi Bussio |
| 16 Jan 2025 - 17:38 - Received a call from 0732746445 regarding a Gentleman in a car in the South Park Centre that has been stabbed in the genital area and is bleeding profusely. I advised her to call ER24 as they are located much closer than us. I called back and find out if she got through to them and if they are able to respond. She said they don't know where it is but she does have another number to try. I advised her to call back if she needs us to come out. - Michelle Thompson |
| 16 Jan 2025 - 16:46 - Accidental MyLifeLine activation received from John Berrey- confirmed all is well - #314 - Zheograthia Sauls |
| 16 Jan 2025 - 13:52 - Received a fall signal from Yvonne Coning-7568 , called and all is well - Joshua Snyman |
| 16 Jan 2025 - 10:01 - Received a call from 0717443395, put down, called back and could not understand, caller put down again. Attempted to call back multiple times with no answer. - Joshua Snyman |
| 16 Jan 2025 - 08:45 - A3 in service - Joshua Snyman |
| 16 Jan 2025 - 08:13 - RV2 in service - Joshua Snyman |
| 16 Jan 2025 - 07:36 - Ref for below entry: 1002380963 - Zheograthia Sauls |
| 16 Jan 2025 - 07:34 - DZ called asking us call Law Enforcement to come to The Sailing Club at FH Beach as there is a gentleman sitting on the wall who is becoming increasingly aggressive to anyone walking close. - Zheograthia Sauls |
| 16 Jan 2025 - 07:24 - Rv1 booking in service - Zheograthia Sauls |
| 16 Jan 2025 - 06:59 - Received a call from 0606216058 wanting to know if we work out of CT. I advised that we are based in the Deep South. I advised her to call ER24 or Netcare. - Zheograthia Sauls |
| 15 Jan 2025 - 22:15 - Accidental MyLifeLine activation received from David Biggs - confirmed all is well - 10291 - Abi Bussio |
| 15 Jan 2025 - 14:25 - Received a call from Sybil #8611. She is at work in Tokai. Tongue is feeling thick and her mouth is very dry. Started about half an hour ago. No swelling or SOB or difficulty in swallowing. She wanted to know what it could be. I offered to send a vehicle out or advised she could monitor for another half an hour and call us back if it gets worse. She decided to wait and see how she feels. - Michelle Thompson |
| 15 Jan 2025 - 13:39 - Accidental MyLifeLine activation received from Sophie Witthoft - confirmed all is well - 10791 - Joshua Snyman |
| 15 Jan 2025 - 10:22 - RV2 in service - Joshua Snyman |
| 15 Jan 2025 - 09:57 - Kian called for a gentleman (Brad/Bradley) who was having dizzy spells and had a fall. He hit his head (no bleeding) but is feeling weak and dizzy. I advised Kian that we are familiar with the patient and that, unfortunately, we are not able to assist at the moment. I advised the caller that I would hand the call to METRO, but I wouldn't be able to give an ETA. I logged the call as REF 1022. - Lindi Bredenhann |
| 15 Jan 2025 - 09:29 - RV1 in service - Joshua Snyman |
| 15 Jan 2025 - 09:12 - A3 in service - Joshua Snyman |
| 15 Jan 2025 - 09:11 - A2 in service - Joshua Snyman |
| 14 Jan 2025 - 18:00 - Accidental MyLifeLine activation received from Hilary Jacobs - confirmed all is well - 4648 - Abi Bussio |
| 14 Jan 2025 - 09:57 - Late entry for 13/01 - 22:00 Jarod called me as he had a call from a lady who's mother is a member and currently at LH. They called her as they are not able to find her meds, she wanted to know if we can come and collect the meds at her house in Noordhoek and then go and drop it off at LH. I advised Jarod to let her know it is unfortunately not something that we do, she would need to find another way. - Lindi Bredenhann |
| 14 Jan 2025 - 09:17 - A1 in service - Lindi Bredenhann |
| 14 Jan 2025 - 09:06 - RV2 in service - Joshua Snyman |
| 14 Jan 2025 - 05:59 - Accidental MyLifeLine activation received from Aafke Zurcher- confirmed all is well - 10852 - Jarod Echardt |
| 13 Jan 2025 - 22:00 - @21:29 Artie from ER24 called for elderly female ?CVA asked for a on scene contact number (0815055597). Called on scene 21:31 to get more info - Spoke to the Pt. daughter she advised that the Pt. has been like this for few days on and off - Pt. confused and is not making sense. I advised that there will be a private bill if the medical does not cover. She then said no its fine I then advised that the call will be handed back to ER24. @21:33 handed the call back to ER24. Address - 16 Camilla St, Glencairn Heights - Jarod Echardt |
| 13 Jan 2025 - 11:30 - Accidental MyLifeLine activation received from Margaret Farquharson - confirmed all is well -10314 - Joshua Snyman |
| 13 Jan 2025 - 10:15 - Caller 0788555498 for the below entry - Joshua Snyman |
| 13 Jan 2025 - 10:14 - Sun valley mall security called for an AM with a gash to the arm. They have bandaged it and the patient is Cons, awake, Informed of a private bill and patient said he will get his wife to take him to FBH - Joshua Snyman |
| 13 Jan 2025 - 09:22 - Accidental MyLifeLine activation received from Shirley Johnson - confirmed all is well - 676 - Joshua Snyman |
| 13 Jan 2025 - 08:48 - A1 inservice - Joshua Snyman |
| 12 Jan 2025 - 20:38 - Received a call from 0674089655 for 80 yo Adult male with a bad nose bleed that will not stop after advising of private billing pt wife said she would take him to hospital privately (as heard in the back ground ) - Tyree Jacobs |
| 12 Jan 2025 - 19:34 - Accidental MyLifeLine activation received from Constance Walker - confirmed all is well - 8736 - Brice Lancaster |
| 11 Jan 2025 - 21:13 - Received a call from Mrs Solomans, 072 619 6506, 32 - 3rd Crescent, Fish Hoek - Mem 8611, members with addon - She is feeling dehydrated and wants to know if we can put up an IV - advised our crew can but it will require transport to hospital for monitoring - she does not want transport to hosp, advised we can send a response vehicle to assess her and take it from there - She declined response - Advised to take some rehydrate and monitor her condition - should it deteriorate to call us immediately and we will send crew - Brice Lancaster |
| 11 Jan 2025 - 16:48 - Accidental MyLifeLine activation received from Mr. Peter Kean - confirmed all is well - 8510 - Jarod Echardt |
| 11 Jan 2025 - 09:10 - Accidental MyLifeLine activation received from Mrs. Pallant - confirmed all is well - #6288 - Jarod Echardt |
| 11 Jan 2025 - 06:35 - Received a call from Mrs Marais 0845639709 wanting to know the cost of transport from Glencairn to FBH. I told her and then suggested she call Metro and gave her their number - Michelle Thompson |
| 11 Jan 2025 - 03:58 - Number for previous entry 0814887379 - Michelle Thompson |
| 11 Jan 2025 - 03:58 - Received a call from Oraletho in Khayelitsha who has stomach pains. I advised her to call ER24 or NetCare - Michelle Thompson |
| 11 Jan 2025 - 02:31 - Received a call from Mrs Crosland #27. She wanted to be taken to GSH. She has a crushed vertebra and has seen Dr Mellville a Neurosurgeon a few days ago. She needs surgery. I explained that we would have to take her to FBH which she didn't want. After chatting to her and offering to send a vehicle out numerous times, she decided to try her husband's stronger pain meds and try to wait till Monday or at least the morning to avoid FBH on a Friday night.. She will however call back if the pain becomes worse. - Michelle Thompson |
| 10 Jan 2025 - 18:47 - Brandon from Adt Control room 0217857093 asking eta on an ambi they thought they are through to Metro I advised caller We are a private service and we are not affiliated with metro caller then asked for metros Number and i gave him the 0219370500 number - CMR GO |
| 10 Jan 2025 - 18:07 - Brandon from Adt Control room 0217857093 asking eta on an ambi they thought they are through to Metro I advised caller We are a private service and we are not affiliated with metro caller then asked for metros Number and i gave him the 0219370500 number - Tyree Jacobs |
| 10 Jan 2025 - 16:58 - Received a call from 0688378980 @16:17 for a pt in Ocean view 1 Ferndale Court Pollux way for A pt who is sob they initially thought the are through to metro i advised that i can contact metro for them and find out eta caller stated she can not hear me i then overheard caller speaking Afrikaans then asked her if i should speak Afrikaans after engaging in Afrikaans with caller and explained i will follow up with metro after contacting metro at 16:24 i made contact after holding the line for aproxi 7 Mins Metro advised call is still pending and they will escalate she also advised that there is a high call volume for the day which is the reason why the call is still pending @16:29 I then called the caller back to let her know what metro said caller then asked if its okay to call CMR i advised that she is through to CMR after explaining private billing caller said "yoh yoh yoh " and declined - Tyree Jacobs |
| 10 Jan 2025 - 08:46 - RV2 inservice - Joshua Snyman |
| 10 Jan 2025 - 08:42 - A3 Booking in service - Tyree Jacobs |
| 10 Jan 2025 - 08:42 - A2 Booking in service - Tyree Jacobs |
| 10 Jan 2025 - 08:40 - Rv1 Booking in service - Tyree Jacobs |
| 10 Jan 2025 - 08:33 - A1 Booking in service - Tyree Jacobs |
| 10 Jan 2025 - 08:29 - Received a call from 0792578491 Asking for assistance saying she cant walk and she needs to get to FBH i advised caller about private billing and she opted for metro i logged the call with metro # 0708 called back os and gave pt the reff and advised her to call metro if she needs an eta - Tyree Jacobs |
| 10 Jan 2025 - 07:15 - Received a call from RDF Pollsmoor - Adult Male P4 - Pupils Dilated, cold to touch, no breathing - Confirmed no resus taking place, requesting declaration - Pollsmoor Drs are on at 0800 - Advised caller to await for the Drs so they can complete certification themselves - Advised if they run into any issues to call back for response - Joshua Snyman |
| 10 Jan 2025 - 07:03 - Received a call from NetCare for a call in Hout Bay when I told him how long it would take us to get there he said it was okay, he would try other services. - CMR GO |
| 10 Jan 2025 - 04:16 - Received a call from NetCare for a call in Hout Bay when I told him how long it would take us to get there he said it was okay, he would try other services. - Michelle Thompson |
| 10 Jan 2025 - 02:26 - Received a call from Semere #5616 for a family member with severe stomach pain. 42yr AF. He wanted her taken to FBH. She is however not listed as a dependent so I explained that they would have to pay privately for the transportation. He then declined and said they would take her themselves. I did offer to send someone out to assess her her but he said it was fine. - Michelle Thompson |
| 09 Jan 2025 - 18:17 - Accidental MyLifeLine activation received from Anthony Johnston - confirmed all is well - #7227 - Brice Lancaster |
| 09 Jan 2025 - 16:12 - Hungry Lion FH called to want transportation now for prev ob entry - the patient's hand is now painful - The caller thought we were a government ambulance as they want to take the pt to FBH as then they do not have to pay, Tyree and Lindi both spoke to different callers, no privt billing can be accepted (explained cost +-) no WCA?? - wants the government, ambulance - I logged a call with METRO REF 1612. I called Hungry Lion back and gave them the METRO REF and METRO tel nr. - Lindi Bredenhann |
| 09 Jan 2025 - 14:48 - Hungry Lion Fish Hoek called for a patient who had burned himself and now locked himself in the bathroom, not wanting anybody to come in. We advised about Privt service and billing there was a lot of confusion, Lindi took the call over and asked the caller if she could speak to the manager as there should be WCA in place. The caller then said she would have to go to the manager as they were somewhere else and acting as if nothing happened. The call then dropped, I called back multiple times and finally, they answered the lady said that they did not need any help anymore they had patched it - I advised her about cold water rinse and burn shield. - Lindi Bredenhann |
| 09 Jan 2025 - 11:54 - Accidental MyLifeLine activation received from Jo Tunbridge
- confirmed all is well - #5589 - Joshua Snyman |
| 09 Jan 2025 - 09:05 - Rv1 Booking in service - Tyree Jacobs |
| 09 Jan 2025 - 09:04 - Rv2 Booking in service - Tyree Jacobs |
| 09 Jan 2025 - 09:00 - A2 Booking in service - Tyree Jacobs |
| 09 Jan 2025 - 06:52 - Received a call from 0768944240 - caller reports her husband was stung by a scorpion, the scorpion is one that they have seen a few of in Simons Town and they do not believe it had any stripes. I offered to dispatch someone out to assess the area of the scorpion sting to advise them further on what to do to which they declined and advised they would monitor the area and call back if anything changed. - CMR GO |
| 09 Jan 2025 - 01:43 - Received a call from 0768944240 - caller reports her husband was stung by a scorpion, the scorpion is one that they have seen a few of in Simons Town and they do not believe it had any stripes. I offered to dispatch someone out to assess the area of the scorpion sting to advise them further on what to do to which they declined and advised they would monitor the area and call back if anything changed. - Abi Bussio |
| 08 Jan 2025 - 23:03 - Accidental MyLifeLine activation received from Tony Riley- confirmed all is well - #10063 - Abi Bussio |
| 08 Jan 2025 - 21:06 - Received a call from 0716641672 - caller reports she has been on Lithium medication for a long time and is concerned as she has recently lost 2 people close to her due to lithium poisoning. The caller phoned earlier this week and reported the similar situation, caller is not wanting to be treated but rather have her medication changed. I offered to send someone out to assess the patient but advised that unfortunately can not change scripts or medication for patients. The caller wanted to know where she could made contact with a doctor this evening and I advised the caller of trying to make contact with a hospital to which the caller did not want to do. According to the caller it appears she is not making contact with the person who prescribed her medication nor making contact with a GP during business hours - Abi Bussio |
| 08 Jan 2025 - 19:46 - TOC-19h30. MyLifeLine activation received from Mr Kean - unable to get through to callers device / personal cellphone and unable to make contact with the clients first NOK. @19h36- Managed to make contact with Anne, the patients second NOK who reports she resides next door to the client, the patient had been discharged from Living Hope this morning and was checked on by Anne this afternoon and appeared well. Anne advised she would quickly pop next door to the patients residence to check on him. During the time period that Anne was making her way to the patients residence I continued to attempt to make contact with the client. @19h42 - made contact with Anne again to confirm she had been to the patients residence - she confirms she has been to see Mr Kean who is all well and enjoying his dinner in the kitchen. The client is unsure why he is not able to receive calls and ?signal related. Membership 8510 - Abi Bussio |
| 08 Jan 2025 - 18:50 - Accidental MyLifeLine activation received from John Berrey- confirmed all is well- #314 - CMR GO |
| 08 Jan 2025 - 17:42 - Accidental MyLifeLine activation received from John Berrey- confirmed all is well- #314 - Michelle Thompson |
| 08 Jan 2025 - 16:59 - Received a call from Paul milkwood park neighborhood watch (082853040) inquiring if we could assist with a home less lady who has wet herself and is coughing quite bad- caller believes she has ?TB- or if he should log the call with metro I advised he should log with metro - Zheograthia Sauls |
| 08 Jan 2025 - 15:40 - Received a call from Chantille from Metro Ref 1645 regarding a Pt at Muizenberg beach with a dislocated knee. O/S contact Siphasihle 0671013907. On calling back the Pt would not accept private billing and said he would wait for Metro. I called Metro back and advised them that we are unable to assist. - Michelle Thompson |
| 08 Jan 2025 - 15:32 - Received a call from Tarryn Miller 0639648933. She has has bad vomiting and diarrhea. She spoke to Dr Du Toit earlier and he has given her meds. I advised her that we cannot give her any medication told her that we can come out and assess her but that we would need to transport her to hospital for treatment. Her mom - Kim Miller is a member #8958 but she is not listed as a dependent. I then advised her that her hospital transportation would not be covered. She said she lives with her mom. I then advised her that her mom should contact the membership department so they can add her as a dependent. I again offered to send someone out to assess her but she declined this and said she would make another plan. - Michelle Thompson |
| 08 Jan 2025 - 12:04 - Got a call from-0834555822. Caller suspects her husband took to many sleeping tablets. Caller stays in Langebaan so I advised her that we are based in Fish Hoek and provided her with Atlantic medical response in langebaan's number - Joshua Snyman |
| 08 Jan 2025 - 10:55 - Test MyLifeLine activation received from Jal Stead - confirmed all is well. #8194 - Joshua Snyman |
| 08 Jan 2025 - 09:25 - Received a call from 0217837012 inquiring about where she could buy something else if the person is allergic to penicillin- she has tried pharmacies and Takealot-I advised her that I am unsure but she could try the hospital they should help her better - Zheograthia Sauls |
| 08 Jan 2025 - 08:53 - Accidental MyLifeLine activation received from Chris Moerdyk - confirmed all is well- membership 3720 - Zheograthia Sauls |
| 08 Jan 2025 - 08:06 - RV2 and A1 in-service - Joshua Snyman |
| 08 Jan 2025 - 08:01 - A2 booking inservice - Joshua Snyman |
| 08 Jan 2025 - 08:00 - A2 booking inservice - Joshua Snyman |
| 08 Jan 2025 - 06:47 - Accidental MyLifeLine activation received from Hendrik Goedhart - confirmed all is well and the patient was putting his device on charge- membership 10010 - CMR GO |
| 07 Jan 2025 - 22:42 - Accidental MyLifeLine activation received from Hendrik Goedhart - confirmed all is well and the patient was putting his device on charge- membership 10010 - Abi Bussio |
| 07 Jan 2025 - 19:06 - RV2 reports minor fender bender MVA outside food zone - no injuries reported, crew proceeding on route - Abi Bussio |
| 07 Jan 2025 - 16:43 - Test MyLifeLine activation received from Pamela Marten - confirmed all is well. #10318 - Michelle Thompson |
| 07 Jan 2025 - 14:18 - Received a call from 0825715370. Called back and confirmed all is well and that it was an accidental pocket dial - Joshua Snyman |
| 07 Jan 2025 - 11:47 - Received a SOS SMS from 0718923617 called the number caller said everything is good- her phone is frozen and sending out SOS alerts to random things advised we do not normally respond to those SMS she advised she would remove us as soon as she gets her phone fixed - Zheograthia Sauls |
| 07 Jan 2025 - 10:45 - RV1 inservice -09:11 - Joshua Snyman |
| 07 Jan 2025 - 09:13 - RV1 inservice -09:11 - Joshua Snyman |
| 07 Jan 2025 - 09:07 - Rv2 in service - Joshua Snyman |
| 07 Jan 2025 - 09:02 - A3 in service - Joshua Snyman |
| 07 Jan 2025 - 09:02 - A2 in service - Joshua Snyman |
| 07 Jan 2025 - 08:23 - A1 booking in service
- Joshua Snyman |
| 07 Jan 2025 - 06:12 - @05:35 Mr. Davie called saying that he and his wife cant get out of the house due to a mud slide due to a burst water main. Advised Mr. Davie that I will speak to a manager and will call him back ASAP. Spoke to Lindi and and advised to call fire. Called fire 05:44 who advised that Mr. Davie will need to speak to his home insources. Called Mr. Davie @05:47 advised him on what fire said. Membership 9143 - Jarod Echardt |
| 06 Jan 2025 - 13:32 - Received a call from Susan 0825785104 for a ?ruptured ulcer. Blogging call another call was received from 0813329116 that we can cancel the call as the patient has gone privately to GSH - Joshua Snyman |
| 06 Jan 2025 - 09:57 - Rv3 booking inservice - Joshua Snyman |
| 06 Jan 2025 - 03:49 - Accidental MyLifeLine activation received from Marieta Parker - confirmed all is well - membership 10735 - Jarod Echardt |
| 05 Jan 2025 - 19:26 - Accidental/Testing MyLifeLine activation received from John Bently - confirmed all is well - membership 871 - Jarod Echardt |
| 05 Jan 2025 - 19:10 - Received a call from Brent on 0684216417 - caller got into a verbal dispute with his sister which reportedly happens regularly as the patient is experiencing an emotional outburst due to having her ex husband involved in a drug house and her son not getting to see her. The caller threatened to phone CMR and SAPS to the patient and wanted to follow through with his threat as well as get advice. The caller reports that the patient in the heat of the moment threatened the caller to get out of her house and threatened self harm which she has been doing for the past 15-20 years and the caller wanted to know if this is a medical related situation. I advised the caller that we are more then happy to send someone to the address but if the patient is aggressive towards CMR staff then it would be required that SAPS assists with the situation. The caller then reports that the patient has settled with her situation and he does not believe that medical assistance is required but he still needs to go to SAPS to report another case where her ex partner is involved. I advised the caller regarding the mental health act and the patient being admitted into FBH through the 72 hour watch if required to which the caller believed at this time was not necessary. Lindi notified of situation - Abi Bussio |
| 05 Jan 2025 - 18:49 - Received a call from 0716641672 - caller reports her GP has prescribed her medication which believes contains a large amount of Lithium and she believes that she has lithium poisoning due to the amount of medication she has taken. I offered to dispatch someone to the residence on multiple occasions but the caller wanted to know if we can confirm if she has lithium poisoning - I advised the caller that we unfortunately can not confirm if a patient has lithium poisoning without blood tests which she would need to obtain through a doctor/ hospital. I offered again to dispatch a paramedic to the patients residence to assess her vitals but the patient declined as she wanted confirmation that she has lithium poisoning. The patient will be taking private transport to CMC to get confirmation if she has lithium poisoning - Abi Bussio |
| 05 Jan 2025 - 17:56 - Accidental MyLifeLine activation received from Anke Sonnekus - confirmed all is well - membership 9843 - Abi Bussio |
| 05 Jan 2025 - 17:51 - Received a call from 0217830358 - caller reports she has a UTI and is looking to get a script for medication, I advised the caller that we unfortunately do not give out scripts therefore if the patient requires a script she would need to make contact with her doctor tomorrow or contact a hospital, the caller will be making contact with TMH to see if they can assist her - Abi Bussio |
| 05 Jan 2025 - 16:25 - Received a call from 0217830358 - caller reports she has a UTI and is looking to get a script for medication, I advised the caller that we unfortunately do not give out scripts therefore if the patient requires a script she would need to make contact with her doctor tomorrow or contact a hospital, the caller will be making contact with TMH to see if they can assist her - Abi Bussio |
| 05 Jan 2025 - 11:54 - Received a call from 0217864113 - caller reports her husband stumbled this morning while parking his motorbike causing the bike to fall on him, the patient may require stitches on his ankle and the patients wife would like for the patients ankle to be X-Rayed as the patient is limping - I did offer to dispatch someone to the residence to assess the patient but the caller has opted to rather go directly to hospital for possible stitches and an X-ray - membership 9948 - Abi Bussio |
| 05 Jan 2025 - 10:54 - Received a call from Sister Joyce on 0217870216 at Peers Village - caller reports they have an adult female with hypertension with a BP of 154/77 with urine incontinence and diarrhea. The caller is awaiting a call back from the patients GP who is Dr Spies and wanted to know if we can come out and give the patient something for her side effects so long until Dr Spies can see to the patient. I advised the caller that I am happy to dispatch a vehicle to assess the patient but we are unable to give the patient medication without taking her to hospital. The caller advised they dont want the patient to go to hospital straight away and will rather try making contact with Dr Spies again first and if no response then the patient will need to go to hospital - Abi Bussio |
| 05 Jan 2025 - 08:18 - A2 booking in service - Abi Bussio |
| 05 Jan 2025 - 08:17 - A1 booking in service - Abi Bussio |
| 04 Jan 2025 - 22:12 - received a call from 0660722611, call dropped after 1 ring - tried to call back mx times but it went to voicemail - left voicemail message asking to call back if response required - no membership associated with number - Brice Lancaster |
| 04 Jan 2025 - 20:39 - got a call from 0827181348 @ 20:19 asking for assistance his wife has Abdo pains he is a member of Er24 he cant reach them or they don't have any vehicles avail i advised him of private billing he then said hell consult with his son in regards to the matter @ 20:34 i made contact t again then he advised that his son will take her through to CMC via private transport - Tyree Jacobs |
| 04 Jan 2025 - 20:12 - got a call from Samantha 0832030986 asking if we could assist @ number 2 Hercules way ocean view for a adult female who is unconscious but Breathing while on call she then said that Netcare will be responding i advised that if needed she should call back and well be happy to assist - Tyree Jacobs |
| 04 Jan 2025 - 06:16 - Accidental MyLifeLine activation received from Anke Sonnekus - confirmed all is well - membership 9843 - Brice Lancaster |
| 04 Jan 2025 - 00:19 - Got a call from 0791378770 for a pt who is a cardiac and stroke pt pt had 2 Seizures about 5 hours apart pt not known epileptic after confirming pt location caller said they were in strand i advised her that we are in the Fish hoek area and that other services like ER24 Netcare and metro will be there way quicker than we would i gave her the numbers for Er and Netcare - CMR GO |
| 04 Jan 2025 - 00:05 - Got a call from 0791378770 for a pt who is a cardiac and stroke pt pt had 2 Seizures about 5 hours apart pt not known epileptic after confirming pt location caller said they were in strand i advised her that we are in the Fish hoek area and that other services like ER24 Netcare and metro will be there way quicker than we would i gave her the numbers for Er and Netcare - Tyree Jacobs |
| 03 Jan 2025 - 22:08 - Received a call from 0848702416 saying that he has defaulted on his BP Meds and asked if a bp of 175/100 is high i advised that its fairl;y high and recommend that he consult with a dr or go to hospital he asked what hospital he could go to i advised Falsbay or if his on a med aid TMH Or CMC - Tyree Jacobs |
| 03 Jan 2025 - 14:34 - Accidental MyLifeLine activation received from Shirley Johnson - confirmed all is well - membership 676 - Joshua Snyman |
| 03 Jan 2025 - 08:10 - Rv1 booking in-service - Joshua Snyman |
| 02 Jan 2025 - 23:49 - Received a call from Marine Pride hotel- in Durban-requesting an ambulance for a 78yr old female known hypertensive- known diabetic and currently unconscious - I advised caller we an ambulance service based in Cape Town Fish Hoek- she then asked if we are only based in cape town i advised her that we are only based in cape town she then said she is struggling to get a hold of net care but will try again - Zheograthia Sauls |
| 02 Jan 2025 - 20:27 - Received a call from 0825785104 inquiring about what to do for their 5yr old girl who swallowed a marble- i advised if it is not obstructing the airway to contact local GP or to take the 5yr old to the hospital- caller advised the marble seems to have went all the way down i advised they could call back if needed but best to just wait for it to come out on its own - Zheograthia Sauls |
| 02 Jan 2025 - 19:29 - Accidental MyLifeLine activation received from Constance Walker 2 - confirmed all is well - membership 8736 - Zheograthia Sauls |
| 02 Jan 2025 - 18:39 - Accidental MyLifeLine activation received from Lee Le Roux - confirmed all is well - membership 10892 - Brice Lancaster |
| 02 Jan 2025 - 11:29 - Accidental MyLifeLine activation received from Patricia Hughes - confirmed all is well - membership 9896 - Joshua Snyman |
| 02 Jan 2025 - 10:56 - Peter Underwood called, 07630489211, #11210, 18 Simonstown Road - He says one of his Varicose Veins has popped - Bleeding is under control and wound is wrapped - He wanted advice - Advised that if the bleeding is under control and no other symptoms to see his Dr at his earliest convenience - Advised to call us should he experience any further symptoms and we will send crew to assist - Joshua Snyman |
| 02 Jan 2025 - 09:43 - A5 Booking in service - Tyree Jacobs |
| 02 Jan 2025 - 09:16 - Received lifeline from Theresa Mc Burnie #117 confirmed all is well. Just testing device - Brice Lancaster |
| 02 Jan 2025 - 09:01 - A2 Booking in service - Tyree Jacobs |
| 02 Jan 2025 - 08:58 - Rv1 Booking in service - Tyree Jacobs |
| 02 Jan 2025 - 08:43 - A1 Booking in service - Tyree Jacobs |
| 01 Jan 2025 - 22:46 - Received a call from Sergeant Jwili Fish SAPS( 0217842700) asking if we would be able to assist with getting x9 suspects who were in a gang fight on fish hoek beach this afternoon, but have no open wounds or bleeding, they just need assistance getting them to False bay hospital as they are only 3 members at station i advised her that i would speak to one of managers and call her back spoke to Lindi, Lindi advised the membership does not cover the prisoners and that it should be logged with metro, i called sergeant Jwili back and advised her about them membership and that they should call metro she said it is no problem - Zheograthia Sauls |
| 01 Jan 2025 - 19:55 - Received a personal call from Allistair asking if we could assist with an ambulance with a 14 yr old girl with possible alcohol poisoning, patient is possibly dehydrated and vomiting and has body weakness i asked if phoned metro he advised he could not get through i told him to send me all the details and then i would log the call with metro- call logged with metro #REF2012 - Zheograthia Sauls |
| 01 Jan 2025 - 18:54 - Received a call from 0735107003 for an Adult Female Abdo pains with vomiting - non member - no medic al aid - advised of private billing - they hung up - tried to call back twice but both time went to voicemail - Brice Lancaster |
| 01 Jan 2025 - 15:16 - received a call from 0661330098, caller is in eastern Cape and wants Metro number - provided 10177 and 0219370500 - Brice Lancaster |
| 01 Jan 2025 - 13:36 - A2 came across Minor MVA, near Robots intr Corsair and kommetjie - Traffic OS - no Injuries OS - accident happened about an hour ago - Brice Lancaster |
| 01 Jan 2025 - 13:27 - Brent called via Whatsapp call, 0644216417 - His friend Daniel O Shea was at Monkey Valley last night - When Brent went to pick him up he was nowhere to be found - He waited but Daniel was still missing - Brent went home and Daniel still hasn't arrived by this noon and he is getting worried - Advised we had no calls to Noordhoek valley, monkey valley or Noordhoek farm village last night - got description of Daniel and advised I would check FBH and log with SAPS as Brent is unable to make outgoing calls (Only Whatsapp calls) - Before I could get in touch with FBH Brent called back - The Missing Daniel OI shea walked in now, no need to contact other services - Brice Lancaster |
| 01 Jan 2025 - 13:07 - Received a call from ATA ambulance services from pretoria asking if we could assist with a call in Muizenberg 8 Minorca Ave for an elderly female with diarrhea and vomiting after 2 attempts on different numbers trying to make contact os there was no answer then they called us back after discussing with pt and letting her know that we have never worked with standard bank Be well med aid so private billing needs to be accepted just incase the med aid does not cover the cost she then said she wants another service to come and tent to her the call was handed back to ATA and i explained to ATA the caller is not willing to accept private billing if med aid does not cover so were officially handing the call back to them - Tyree Jacobs |
| 01 Jan 2025 - 10:14 - Received a call from Value Co in Longbeach mall - initially spoke to security 0733487223 - Adult Female collapsed, unknown pt condition, worker at Value Co - Spoke to another bystander who was monitoring her - known asthmatic, forgot her asthma pump, currently in recovery position - Pt condition stable, breathing awake and talking - Advised of private billing R1200 to R6000, no medical aid - Spoke to owner at Value Co, advised private billing, made them aware of Metro - They will transport privately to FBH and call us if further response required - Brice Lancaster |
| 01 Jan 2025 - 09:52 - A2 - booking Service - Deep clean completed - Brice Lancaster |
| 01 Jan 2025 - 09:36 - Received a call from Const Ntulki regarding an Adult Male assault, stab wound in Ocean view - OS 0685463136 Sgt Nsuko - made contact OS - stabbed in back, upper shoulder, scene is very busy, people fighting, sgt says scene is safe and call has been logged with Metro, no ref - Called Metro, REF 0815 and Ambi 72 is enroute - informed Sgt OS, he said they are going to load pt in private vehicle and transport to FBH - Brice Lancaster |
| 01 Jan 2025 - 09:11 - Ronni has cut his thumb by the back of the vehicles tail light while cleaning - Tyree Jacobs |
| 01 Jan 2025 - 08:52 - RV2 - booking in service - Brice Lancaster |
| 01 Jan 2025 - 08:41 - A3 - booked in service - Brice Lancaster |
| 01 Jan 2025 - 08:31 - A1 Booking in service @ 8:30 - Tyree Jacobs |
| 01 Jan 2025 - 08:30 - someone from TMH called 0217647500 in regards to a pt that was brought in from Evergreen By Mark and cebokazi pt is convinced tht her belongings was left behind in the ambulance i have discussed with mark and he confirms that none of the pts belongings were taken except Drivers and medical aid cards that were taken out by security mark says pts belongings were left on her bed and security said they would lock the apartment/house - Tyree Jacobs |
| 01 Jan 2025 - 08:11 - Rv3 Booking in service - Tyree Jacobs |
| 01 Jan 2025 - 08:07 - RV1 - booking in service - Brice Lancaster |
| 01 Jan 2025 - 07:41 - Got a call from lisa stokes 0764172751 asking for help for an elderly gentleman who took a fall on a pavement in muizenberg she then said its all good the guy does not want any assistance - Tyree Jacobs |
| 01 Jan 2025 - 06:39 - @22h39 - Received a call from Caitlin on 0848413588 who reports that Metro ambulance has still not arrived on scene at 1 Rhino street in Ocean View, I advised the caller that I had made contact with Metro who advised there was a vehicle on route to the scene. I offered to follow up with Metro again to confirm that the vehicle was on route. I followed up with Metro at approx 22h45 who reported that the call was already closed on their side and stated completed at 22h39. I phoned Caitlin on 0784566411 (requested callback number) to advise her of the above and she wanted to know why CMR could not attend to the scene earlier in the evening when SAPS initially phoned, I advised the caller that Metro already had a vehicle on route to the location therefore we did not dispatch a vehicle from our side. The caller could not understand why CMR would not dispatch a vehicle as we are based in the valley and she wanted to understand our protocols for the situation. I offered to have a manager call her back regarding the situation. I have spoken with Lindi regarding the situation who will manage the situation appropriately. - CMR GO |
| 31 Dec 2024 - 23:05 - @22h39 - Received a call from Caitlin on 0848413588 who reports that Metro ambulance has still not arrived on scene at 1 Rhino street in Ocean View, I advised the caller that I had made contact with Metro who advised there was a vehicle on route to the scene. I offered to follow up with Metro again to confirm that the vehicle was on route. I followed up with Metro at approx 22h45 who reported that the call was already closed on their side and stated completed at 22h39. I phoned Caitlin on 0784566411 (requested callback number) to advise her of the above and she wanted to know why CMR could not attend to the scene earlier in the evening when SAPS initially phoned, I advised the caller that Metro already had a vehicle on route to the location therefore we did not dispatch a vehicle from our side. The caller could not understand why CMR would not dispatch a vehicle as we are based in the valley and she wanted to understand our protocols for the situation. I offered to have a manager call her back regarding the situation. I have spoken with Lindi regarding the situation who will manage the situation appropriately. - Abi Bussio |
| 31 Dec 2024 - 21:25 - Received a call from Constable Magas at Ocean View SAPS requesting assistance with a declaration of death at 1 Rhino street in Ocean View. The patient is an adult male who has not been contacted since +- Christmas, patient was found deceased naked on his bed by his landlord. SAPS logged the call with Metro under reference 1619 but are still awaiting a vehicle. I followed up with Metro who reported RV5 from Metro was on route to the scene. I did advised Constable Magas of this - Abi Bussio |
| 31 Dec 2024 - 20:18 - Accidental MyLifeLine activation received from Mrs Walker - confirmed all is well - membership 8736 - Abi Bussio |
| 31 Dec 2024 - 17:50 - Received a call from 0846189101 inquiring if we could assist with their 87yr old male neighbor who got bit by a dog and they think he might need stitches I advised the caller our crews do not do stitches but we could transport him to the appropriate hospital, she asked which hospital that would be I advised the crews would decide which is best on scene she then said its no problem they can come right - Zheograthia Sauls |
| 31 Dec 2024 - 15:22 - A1 came across a minor mva on Ou Kaapse Weg between Buller Louw and Longboat streets going towards the 4 ways. No injuries. Towing o/s - Michelle Thompson |
| 31 Dec 2024 - 11:39 - Received a missed call from 0825696742. It was a pocket dial. Confirmed all is well. - Michelle Thompson |
| 31 Dec 2024 - 09:00 - Received a call from 0846169559 for a call in Coniston Park in Steenberg. I advised that we are unable to assist and advised they call ER24 or Netcare or Z-Med. - Michelle Thompson |
| 31 Dec 2024 - 08:48 - A3 in service - Michelle Thompson |
| 31 Dec 2024 - 08:18 - A2 in service - Michelle Thompson |
| 31 Dec 2024 - 08:10 - A1 in service - Michelle Thompson |
| 31 Dec 2024 - 07:00 - Yesterday on Incident Number: 20241230/7-A3 reported MVA at the cnr of buller lower blvd and ou kaapse weg towing O/S-RV2 stopped at the MVA- for further investigation - RV2 reported 2x vehicles involved- no injuries involved- only 1x AF who absconded the scene and then returned to the scene- no medical assistance required - Zheograthia Sauls |
| 31 Dec 2024 - 06:50 - Received a call from Shira on 0678594369 - call reports she is at 97 Carnation road in Ocean View where an adult female is in labour, this is the patients 4th birth. I offered to dispatch an ambulance to the residence and advised the caller of private billing which was not accepted, I gave the caller Metro ambulance contact number who she advised she would make contact with - CMR GO |
| 31 Dec 2024 - 00:15 - Received a call from Shira on 0678594369 - call reports she is at 97 Carnation road in Ocean View where an adult female is in labour, this is the patients 4th birth. I offered to dispatch an ambulance to the residence and advised the caller of private billing which was not accepted, I gave the caller Metro ambulance contact number who she advised she would make contact with - Abi Bussio |
| 31 Dec 2024 - 00:07 - Received two missed calls from 0678594369 - the phone rang once and then the call was ended - I attempted to phone the number back but there was no response, no membership listed under the contact number on the CMR database - Abi Bussio |
| 30 Dec 2024 - 20:21 - Received a call from Cleopatra on 0827207994 - caller reports her son a 12 year old male has been vomiting for +-3 days, patient started taking anti-nausea medication yesterday which they got from the pharmacy. The caller reports they are not from the area and are just visiting. I offered to dispatch a paramedic to the residence to assess the patient and advised of private which the caller did not want to accept, the caller advised she will monitor the patient through the evening and if he does not get better she will take him to hospital privately - Abi Bussio |
| 30 Dec 2024 - 19:39 - Received a call from Candice 0784510030 - caller reports her daughter has had a temperature of 40 degrees since approx 4pm, the patient has been given Calpol and Neurofen which has not assisted with the temperature at all and the caller wanted to know if she should take the patient to hospital. I offered to dispatch a paramedic to the residence to assess the patient but advised that there is not much we can do for a on going fever and if required it would be likely that the patient be transported to hospital for further care. The caller has opted against a private bill and will rather take the patient to hospital privately - Abi Bussio |
| 30 Dec 2024 - 17:38 - Received a call from Zandile (0876551800) asking if we are able to assisst with a call in Kraaifontein I advised her that is a bit to far out our area, she said no problem - Zheograthia Sauls |
| 30 Dec 2024 - 15:22 - Accidental MyLifeLine activation from Josephine McFarlane - confirmed all is well #7076 - Michelle Thompson |
| 30 Dec 2024 - 14:36 - Received a call from 0829003725. He said it is not a medical emergency but he wanted the number for a snake catcher as they have a snake in their toilet in Noordhoek. I gave him the number for Steve 0646810779 - Michelle Thompson |
| 30 Dec 2024 - 11:07 - Received a call from Ann(0836633463) looking for her friend David Biggs- he left everything at home and they can not find him- Ann was wondering if we could locate his device - then advised her that his life line button picks up at Noordhoek farm village she gives many thanks and said they would go look for him there - Zheograthia Sauls |
| 30 Dec 2024 - 08:54 - A2 booking in service - Zheograthia Sauls |
| 30 Dec 2024 - 02:39 - @02h18 A adult male called saying i need help I'm doing CPR on my wife. Asked for the address he said I'm at a BnB in Hout Bay asked for the full address but could not make out what the caller was saying. I then called Ronnie for help gave the phone to Ronnie well i logged the call with ER24. Gave ER24 the callers number and ended the call with the caller. Called ER24 back asking if the call has been and for the full address. ER24 advised a call has been logged full address is 8 Erica St, Scott Estate Hout Bay and REF#0042 - Jarod Echardt |
| 29 Dec 2024 - 18:48 - Received a call from Jacqui on 0781260310 - caller reports she was stung by a scorpion, the patient has taken an anti-histamine and iced the area but wanted to confirm if she has done everything correctly, I spoke to Lindi regarding the patient and advised the patient that she has followed the correct procedure, the patient will phone back should she experience any drastic symptom changes
- CMR GO |
| 29 Dec 2024 - 11:21 - Received a call from Jacqui on 0781260310 - caller reports she was stung by a scorpion, the patient has taken an anti-histamine and iced the area but wanted to confirm if she has done everything correctly, I spoke to Lindi regarding the patient and advised the patient that she has followed the correct procedure, the patient will phone back should she experience any drastic symptom changes
- Abi Bussio |
| 29 Dec 2024 - 10:18 - Received a call from 0833354300 caller reports adult female cut her hand and it is bleeding a lot - the caller believes they are at 50 Trafalgar place but they can not confirm if they are in Fish Hoek and do not know any nearby landmarks, the caller advised she would confirm and phone back - Abi Bussio |
| 29 Dec 2024 - 09:56 - Received a call from 0628253713 - call ended before i could answer, attempted to phone back but no response, no membership on database - Abi Bussio |
| 29 Dec 2024 - 08:45 - Received a call from 0823439880 - patient reports he has a wound that started approx 2 weeks ago, the patient has been in contact with his GP who prescribed him with antibiotics and this morning he noticed that the wound has started seeping a clear fluid this morning and wanted to have the dressing changed as well as the wound looked at. I advised the caller that we do not generally offer long term wound care and recommended that the patient make contact with Wound care specialist Denischka Uys which the caller stated he would do and phone back if he does not come right with Denischka - Abi Bussio |
| 29 Dec 2024 - 08:35 - RV1 booking in service - Abi Bussio |
| 29 Dec 2024 - 08:31 - Received a call from 0817989783 - call had no answer therefore I phoned the number back - Made contact with a lady who reports her friend that resides in Milnerton is looking for an ambulance for her adult son who has been diagnosed with Bipolar who didnt take his medication this morning and has started drinking. I advised the caller that we are based in Fish Hoek but offered to provide an alternative ambulance contact number for the Milnerton area and advised the caller that if the patient is aggressive then they would need to make contact with SAPS. The caller then stated that she believes the patients mom will make contact with an ambulance and she ended the phone call - Abi Bussio |
| 28 Dec 2024 - 20:28 - Accidental MyLifeLine activation from Anke Sonnekus - confirmed all is well #9843 - Michelle Thompson |
| 28 Dec 2024 - 20:05 - Received a call from Denise #8627 @ 19.29. She started with a blistering rash on Thursday. It is not painful and she is not feeling any symptoms. She initially asked to have her BP taken. I advised that there was nothing that we could do for a rash and could not give her any meds or cream and could not diagnose. I did offer to send out a vehicle but she then declined. I advised her to call back if she started feeling worse. She said she realized that we were probably busy which we were art the time. - Michelle Thompson |
| 28 Dec 2024 - 19:06 - Received a call from Russell Human for reports of an adult female known diabetic at Muizenburg beach at the boat house - on scene contact number is Tina on 0844432784 - attempted to make contact with on scene but the contact number provided took me to call centre ?DMC - the person who answered the call stated that Tina was busy, unable to get an on scene contact number due to while waiting for Tina to answer other calls were coming in so had to end the call. Lindi is aware - CMR GO |
| 28 Dec 2024 - 18:51 - Received a call from Russell Human for reports of an adult female known diabetic at Muizenburg beach at the boat house - on scene contact number is Tina on 0844432784 - attempted to make contact with on scene but the contact number provided took me to call centre ?DMC - the person who answered the call stated that Tina was busy, unable to get an on scene contact number due to while waiting for Tina to answer other calls were coming in so had to end the call. Lindi is aware - Abi Bussio |
| 28 Dec 2024 - 18:49 - Received a call from Michelle on 0217851433 who resides at 20 Antigua Avenue in Capri - caller reports she noticed red spots on her legs yesterday which then became worse this morning turning into a large red area covered a large area of her body. The caller initially wanted to be assessed but is non members and did not want to accept private billing. The caller is going to attempt to make contact with her GP and phone back if required as the pharmacy was only able to assist her with anti inflammatory today without a script - Abi Bussio |
| 28 Dec 2024 - 18:42 - Received a call from Mr Britain at Metro Ambulance for reference 1554 - Caller reports 2 vehicles involved in an MVA on the corner of 1st Avenue and Dunster Avenue. On scene 0746384266 Gavin DMC. Made contact with on scene contact number who was Daniel Barnes who reported that the scene had already been cleared and no further services were required on scene - Abi Bussio |
| 28 Dec 2024 - 17:57 - Received a call from Gavin at DMC on 0873509636 - caller reports a DMC volunteer is on scene at Muizenberg beach with an adult female with an extended abdomen - the caller tried to put the on scene caller through to CMR but they ended the call. The caller will get back to CMR once he has spoken to on scene if they still require an ambulance - Abi Bussio |
| 28 Dec 2024 - 15:10 - Received a call from David on 0834172009 - caller reports his wife is showing early signs of MS and they wanted to know if we are able to assist with a cortisone drip, I advised the caller of our procedure regarding medication and leaving patients at home to which the caller stated he does understand and he will rather try to make contact with the patients GP - Abi Bussio |
| 28 Dec 2024 - 10:27 - Received a call from Lance at 08h48 - caller reported his dad has a catheter which he believes needs to be changed, I offered to dispatch someone to the residence and advised that we unfortunately do not offer changing of catheters at the residence but we can transport the patient through to hospital for further treatment. The caller advised he would rather try take the patient through to his local GP - Abi Bussio |
| 28 Dec 2024 - 09:39 - Accidental MyLifeLine activation from Lilian Ralton - confirmed all is well #10874 - Abi Bussio |
| 28 Dec 2024 - 07:32 - Received a call from Yusuf on 0786655023 - caller reports himself and his wife have been sick since last night to the point they are feeling very weak and feel they may require transport to hospital. The caller thought he was covered by his parents membership under membership 4521 but they do not reside at the same address. I offered to dispatch someone to the residence and advised of the private billing to which the caller declined and he would rather contact his medical aid to get an ambulance to drive him and his wife to hospital. I advised that if the patients go to hospital we are likely to submit to medical aid but the caller declined and advised he would still rather make contact with medical aid. - Abi Bussio |
| 28 Dec 2024 - 04:08 - Received a call from 0829752161 guy asking us to do a declaration in Rondebosch i advised that there are services that are much closer who could assist he is aware that we are based in FH but pts doctor advised him to use CMR -he did not say who the doctor is he will call discovery and see what services they send as pt was on discovery medical aid - Tyree Jacobs |
| 27 Dec 2024 - 20:47 - Received a second call from Adt regarding the af who has been assulted they thought they were metro i have followed up with metro i spoke to sandisiwe the call has not been logged so i logged the call and gave an os contact 0789144709(armed officer os ) Metro reff 2294 - Tyree Jacobs |
| 27 Dec 2024 - 20:25 - 2 Life line devices has been dropped of in control from 32 Greenways Drive Kom - #9138 - Tyree Jacobs |
| 27 Dec 2024 - 20:18 - Recieved a call from 0822536565 lady has been asulted and laying infront of their gate pt is breathing awake and conscious i have advised of private billi9ng the lady says her neighbor has been informed that an ambi has been dispatched i also offered to help log the call with metro Ems and the lady mentioned that deep blue security os has made contact with saps and possible metro she said if anything escalates she will call us back if assistance needed - Tyree Jacobs |
| 27 Dec 2024 - 09:05 - A2 booking in service - Joshua Snyman |
| 27 Dec 2024 - 08:40 - A1 booking in-service - Joshua Snyman |
| 27 Dec 2024 - 08:38 - RV2 booking in service - Joshua Snyman |
| 27 Dec 2024 - 01:50 - Accidental MyLifeLine activation from Margaret Mason - confirmed all is well #11051 - Tyree Jacobs |
| 26 Dec 2024 - 20:33 - 0846541373 called by mistake - Jarod Echardt |
| 26 Dec 2024 - 19:12 - Received a call from Clive - 0211372702 - guy called in regards to the call A3 tended to earlier on today -Incident Number: 20241226/9-saying that crews left his wife at home after they could not set up an Iv they have consulted their gp and the gp said that she needs an iv which led to him contacting us and asking if she would be admitted into hospital @ CMC i advised that our crews are fairly good at what they do so if they cleared her she should be fine but we could send out a crew again to come and asses her again he said that she does not need an assessment she just needs to go to hospital and he will take he privately he just wants to know if she would be admitted i told the caller that that is something i can not advise on but if he can take her safely he should do so and find out at CMC if they will admit her - Tyree Jacobs |
| 26 Dec 2024 - 18:38 - Received a call from Merrizk, 17 Hercules way, Ocean View - Adult Female Anxiety attack - breathing but unresponsive - Hx of similar Anxiety attacks - non member - no medical aid - advised of private billing 1200 to 6000 and advised of Metro - Caller said he will pay the bill as he knows Metro may take a long time to arrive - whilst on the call pt came around and is now responding - Caller said he will monitor and call back if nbeeded - Brice Lancaster |
| 26 Dec 2024 - 17:42 - A2 reports there was an intoxicated female at the event - Cape Point Vineyards - she has fallen a couple of time at the event - Refused to be assessed or treated by crew - Crew unable to get any pt info regarding her details - Pt did report she was assaulted by her SIL last night, crew confirmed bruises visually - Pt has taken a uber from the premises, unknown where she is heading - Brice Lancaster |
| 26 Dec 2024 - 16:44 - Fire Lakeside called 0214441674 - Diverted to RV2 - Adult Female bee sting, allergic (Member of the public)- called back OS spoke to FIRE - Pt is walking talking breathing, complaint of a tight chest - will be taking Private transport through to TMH - Brice Lancaster |
| 26 Dec 2024 - 10:23 - Received a call from Maxi, 0836166007 - His wife cut her hand and likely needs stitching - Wanted advise as to where would be open - Advised Dr rooms will be closed today and We cannot do sutures OS - Recommended transport to nearest hosp - on medical aid - Advised TMH would be nearest hosp and CMC next nearest - Advised if he runs into any issues to call us and we will dispatch - Brice Lancaster |
| 26 Dec 2024 - 10:08 - Received a call from Johan Pretorius, Mem 6360 - members without addon - Mother is visiting from Summerset West - fell into bushes 2 days ago - complaining of back and hip pain - Wanted advise - I advised we can send someone to assess but the best course of action would be to get her to hosp for xrays - Johan said he will transport privately - Advised if he runs into any issues to call us and we will send crew to assist - Brice Lancaster |
| 26 Dec 2024 - 08:34 - A3 - booking in service - Brice Lancaster |
| 26 Dec 2024 - 08:20 - A1 - RV1 - checks complete - Brice Lancaster |
| 26 Dec 2024 - 08:20 - RV2 - booking in service - Brice Lancaster |
| 26 Dec 2024 - 07:55 - A2 - booking in service - Brice Lancaster |
| 26 Dec 2024 - 07:42 - Received a call from Mr Leeuman, 106 Carnation Road - His Brother, adult Male 32yo - Complaining of swollen and painful Penis, discharge yellow liquid - non members - advised of private billing, unable to accept - Logged with Metro REF 0700 - No ETA - Advised caller that if possible to transport privately to FBH as I cannot give ETA for ambi
- Brice Lancaster |
| 26 Dec 2024 - 02:06 - Accidental MyLifeLine activation from David Biggs - confirmed all is well #10291 - Zheograthia Sauls |
| 26 Dec 2024 - 01:33 - A2 report their monitor is giving an equipment failure alarm while not in use. Coming back to base to swap it out - Michelle Thompson |
| 26 Dec 2024 - 00:04 - Received a call from 0102714786 - Immedivac in Sandton requesting a transfer from Melomed Mitchel's Plain to a Govt hospital. I informed her that we could unfortunately not assist at this time. - Michelle Thompson |
| 25 Dec 2024 - 22:47 - Received a call from Louisa from Global Choices 0113500424 requesting assistance with a call in Mandalay. I explained that we are unfortunately too far away. - Michelle Thompson |
| 25 Dec 2024 - 21:53 - Received a call from 0829246028 inquiring about a doctor willing to pop a dislocated shoulder back in- she witnessed a lady fall over a rock at Monkey Valley and ?dislocated shoulder - caller says pt is not in a lot pain and knows from her own experience that you have only 30 mins to pop it back into to place- i advised her we are more than happy to send someone out to do an assessment on her- she said i would hear back from her in 3 mins i called back asking her if she would like us to send someone out , she said no, and asked what place they could go to i advised her to try false bay she then asked what the private hospital is in tokai and came into establishment that is tokai melomed said they would take private transportation to tokai Melomed - Zheograthia Sauls |
| 25 Dec 2024 - 17:26 - Received A call from 0646866525 - she's calling from wellington and requested and ambulance she did not explain what is happening i did advise that we are from the Fish Hoek Area in cape town She then asked to be transferred to the paarl area i had to Explain that we are not associated with metro Ems i then told her that i could provide her with metros number and she can contact them i gave her the 0219370500 number and advised she could call them and they should be able to assist her from there - Tyree Jacobs |
| 25 Dec 2024 - 14:33 - Accidental MyLifeLine activation from Anthony Johnston- confirmed all is well-membership-7227 - Tyree Jacobs |
| 25 Dec 2024 - 13:37 - Received a call from 0697085067 from a guy asking if we have anyone available to assist his daughter who had been feverish for the past 5 days i advised we could send someone after i asked him if he is a member him and his wife were having a convo in the back ground he proceeded to tell me hell be taking her to CMC via private capacity after i tried to let him know that we could help he ended the call - Tyree Jacobs |
| 25 Dec 2024 - 00:12 - Received a call from Darryl 0827001181. His neighbour asked him to call us for one of the residents at 48 3rd Road, Sunnyacres Caravan Park. He did not have much info but apparently there were drugs and alcohol involved. The lady was been held down as she had a knife. I told him that unfortunately we could not intervene unless someone asked for our medical assistance and that it sounded like SAPS were required. I also asked him if they were members as I would need to get acceptance of private billing. He said he would find out and call me back. He called back to say that SAPS would not come out but the situation was under control. - Michelle Thompson |
| 25 Dec 2024 - 00:05 - While on a call the phone diverted to Rv2. Caller was Melissa Williams 0784804798 who said her boyfriend had been stabbed. He is at 32 Disa Road , Vrygrond.. I called her and advised that we cannot assist but offered to call Metro for her. I called her back and gave her the ref number. Ref: 2206 - Michelle Thompson |
| 24 Dec 2024 - 19:38 - Received a call from Mrs Clemenpine(0723243008) who requested a vehicle to come out to number 1 Geelhout Avenue Westlake for a declaration - she said she called SAPS and they advised her to call an ambulance service as well - due to non members and the area i advised Mrs Clemenpine we have no vehicles available and that i could log the call with metro for her and call her back with the ref she said that is okay- went a head and logged the call with metro- #REF 1721- I called her back and gave her the Ref - Zheograthia Sauls |
| 24 Dec 2024 - 19:18 - Call received from 0609651641. No membership details found on database. Caller put down and when calling back call went to voicemail twice. - Michelle Thompson |
| 24 Dec 2024 - 14:44 - Accidental MyLifeLine activation from Margaret Mason- confirmed all is well-membership-11051 - Joshua Snyman |
| 24 Dec 2024 - 13:31 - A2 - crew Luther and Fi reports when handing over pt at Silvermine Village for Transfer 20241224/07 - the pt asked for her cell and handbag - all her possessions provided by hospital were handed over, 1 x Vanity bag and 1 x iPad - Sister signed off on handover - Pt was also a little confused, unsure if cell and handbag were with pt or not - Joshua Snyman |
| 24 Dec 2024 - 10:04 - A1 Booking in service - Tyree Jacobs |
| 24 Dec 2024 - 09:13 - i called metro via my cell to check if the 10177 number is working or not the number is indeed working the lady advised that they are getting calls from central Karoo and Overberg so if the calls overflow it diverts to Johannes berg - Tyree Jacobs |
| 24 Dec 2024 - 09:11 - Rv1 and A3 booking in service -09:09 - Joshua Snyman |
| 24 Dec 2024 - 09:10 - Received a call from-0218325201 with regards to metro 10177 not working, we provided with 0219370500 and 112 as an alternative- OB entry by Josh - CMR GO |
| 24 Dec 2024 - 09:09 - Rv2 -Booking in service - Tyree Jacobs |
| 24 Dec 2024 - 09:05 - Received a call from-0218325201 with regards to metro 10177 not working, we provided with 0219370500 and 112 as an alternative- OB entry by Josh - Brice Lancaster |
| 24 Dec 2024 - 08:33 - Received a call From-0727841239-For a guy in Capricorn who fell and is unable to move - I Advised the caller that we respond out of the fishoek area so other services will have a better response time because they are closer i Gave him the numbers for ER24/Netcare & metro - Tyree Jacobs |
| 24 Dec 2024 - 08:25 - Received a call from 0827741191 @ 08:19 - Asking for assistance at Imhoff equestrian center A horse stepped on someone foot @ 08:20 She called back to cancel and said pt. is fine - Tyree Jacobs |
| 24 Dec 2024 - 07:13 - RV2 Eugene reports - ECG on RV2 is having a printer jam/error - message sent to TT and Morgz - Brice Lancaster |
| 24 Dec 2024 - 06:48 - Received a call from David on 0609835400 - caller reports his wife has cut her finger and may require stitches - the caller wanted to know if we do stitches to which I advised we do not therefore the caller will be taking the patient privately through to an ER - CMR GO |
| 23 Dec 2024 - 20:31 - Received a call from David on 0609835400 - caller reports his wife has cut her finger and may require stitches - the caller wanted to know if we do stitches to which I advised we do not therefore the caller will be taking the patient privately through to an ER - Abi Bussio |
| 23 Dec 2024 - 19:22 - Received a call from Mr White on 0217853799 - caller reports he had a bad altercation while driving near A2 when A2 was leaving Capri approx 15 minutes ago. Incident has been handed over to T.Theron - Abi Bussio |
| 23 Dec 2024 - 17:44 - Received a call from 087787772 . She did not give her name. She dropped a rusty saw on her foot and thought she hit an artery as it was spurting blood but after calling she said the blood had stopped and it was a very small puncture wound. I advised her to get a tetanus injection tomorrow as she can't remember when she last had one. She then said it was not necessary for us to come out. I could not find a membership under her number on the database. - Michelle Thompson |
| 23 Dec 2024 - 17:01 - Received a call from 0834140244 inquiring about herself she stepped into a rusty nail in the garden , she just wanted to know if she needs a tetanus shot and where she can get it, I advised her that she should get one because last one was 25 years ago and that should she go tomorrow and i advised she could get it at the pharmacy, she said she will go and gives many thanks for the assistance - Zheograthia Sauls |
| 23 Dec 2024 - 15:22 - Received a call from Grahame #10887 inquiring about if we could do stitches for his son who just got home from surfing and has a gash on his head , i advised our crews can not but we can transport him to hospital , Grahame then asked which hospital we would take him to then we explained if he is on medical aid we could take him to a private hospital- or he could see his local GP- Grahame then said he could take his son to the hospital in the car he just needed to know which hospital - Zheograthia Sauls |
| 23 Dec 2024 - 12:48 - Received a call from a bystander in Dischem who witnessed a lady start screaming very loudly and then collapse onto the floor , pt is awake, breathing and not talking, then she started talking , advised the caller we have no vehicles available, but we could log the call with metro and then the caller advised she is speaking to her daughter on the phone - Zheograthia Sauls |
| 23 Dec 2024 - 12:33 - Accidental MyLifeLine activation from David Biggs- confirmed all is well-membership-10291 - Zheograthia Sauls |
| 23 Dec 2024 - 08:40 - A1 in service
- Michelle Thompson |
| 23 Dec 2024 - 08:32 - A3 in service - Zheograthia Sauls |
| 23 Dec 2024 - 08:23 - RV1 booking service - Zheograthia Sauls |
| 23 Dec 2024 - 08:03 - RV2 booking in service- A2 booking in service - Zheograthia Sauls |
| 23 Dec 2024 - 05:54 - RV5 reports fire burning back of Masi - Fire services on scene include 6 pumps, 3 water tenders and 8 jets running - Fire crew have began damping down the scene and it appears the fire is under control - Abi Bussio |
| 23 Dec 2024 - 02:04 - Received a another call from Sister Zila at Nerina Gardens who gave me Mrs Van Der Pauls sisters contact who is Mrs Deroubaix on 0828689840 - I made contact with the patients sister and advised that her of the private non member rate from KH to bring the patient home to which she stated she did not want to accept without trying other ambulance services for rates first. The caller thought the rate would be approx R1000.00 to bring the patient home. The caller will phone back should she not find an ambulance service that can submit to medical aid or a lower quote - Abi Bussio |
| 22 Dec 2024 - 21:25 - Received a another call from Sister Zila at Nerina Gardens who gave me Mrs Van Der Pauls sisters contact who is Mrs Deroubaix on 0828689840 - I made contact with the patients sister and advised that her of the private non member rate from KH to bring the patient home to which she stated she did not want to accept without trying other ambulance services for rates first. The caller thought the rate would be approx R1000.00 to bring the patient home. The caller will phone back should she not find an ambulance service that can submit to medical aid or a lower quote - Abi Bussio |
| 22 Dec 2024 - 20:35 - Received a call from Sister Zila at Nerina Gardens reporting one of their clients has been discharged from KH and requires transport home - I advised the caller that we can go and collect the patient but if she is not a member of CMR with a free discharge there will be a private bill. When I had a look on the system I found that the patient was not a member. The caller wanted to to know the process with medical aid payments for discharges and i advised her of the process. The caller will be making contact with the patients medical aid and get back to CMR if a private bill will be the route they need to take - Abi Bussio |
| 22 Dec 2024 - 19:08 - Received a call from Mrs Renika on 0824614844 - caller reports she resides in Santorini village and is a non member of CMR. Patient has been experiencing on going vomiting since midnight last night with no signs of improvement. The patient went to see her GP earlier today who prescribed some medication and diagnosed the condition as food poisoning. The caller advised that her medical aid is also depleted. I offered to dispatch someone to the patients residence as well as advised her of private billing to which she advised she would phone back if she feels an ambulance is required. The patient wants to go to TMH and I did advise that if she does not want to go in an ambulance then if she feels comfortable she can go privately and the hospital would still see to her. The caller will phone back when she has made a decision - Abi Bussio |
| 22 Dec 2024 - 17:52 - Received a call from Jason (0720223057) who said he and his wife has food poisoning whole day, but his wife is battling to keep anything down, he then asked if we could inject with something for it, I advised we could not, he then asked what our guys would do if they should come out, I advised that there is not much our crews can do ,but transport - Zheograthia Sauls |
| 22 Dec 2024 - 17:02 - Received a call from Stan Kelly #2236. He wanted to know if we came to see his wife who he thinks has an URTI, could we prescribe meds. I told him that we could not so he said it was fine and not to send a vehicle. - Michelle Thompson |
| 22 Dec 2024 - 15:49 - Received a call from Angela (0617703402) she thinks her mother had a ?seizure- caller unsure- pt is not talking and just staring off into space and she is drooling- they are on the sliver mine hiking trail quite far up - caller tried calling the front gate, which said they are closed- logged the call with Metro rescue( Chantal) who said they have just received the call and they are busy logging it- no REF at the time due to the call just coming in - Zheograthia Sauls |
| 22 Dec 2024 - 12:14 - Received an SMS from Mr Dennis Wright #1745 which stated he will be visiting in Knysna for while and has left his panic button at home(0845533704) - Zheograthia Sauls |
| 22 Dec 2024 - 10:09 - Received a call from Stan Kelly #2236. He wanted to know if we came to see his wife who he thinks has an URTI, could we prescribe meds. I told him that we could not so he said it was fine and not to send a vehicle. - Michelle Thompson |
| 22 Dec 2024 - 08:44 - A2 and A3 in service - Michelle Thompson |
| 21 Dec 2024 - 18:47 - Mrs Elaine Boyes from 3 Ithaca Masions in Beach road, Fish Hoek is going to Joburg for 10 days and will not be charging her MyLifeLine device - CMR GO |
| 21 Dec 2024 - 14:15 - Mrs Elaine Boyes from 3 Ithaca Masions in Beach road, Fish Hoek is going to Joburg for 10 days and will not be charging her MyLifeLine device - Abi Bussio |
| 21 Dec 2024 - 13:28 - Ralph from previous OB entry membership number is 2439 - Abi Bussio |
| 21 Dec 2024 - 13:28 - Received a call from Ralph on 0711535604 - caller reports his 20 year old son has been bitten by ticks over the past few days as they returned from the Kruger +-5 days ago. The patient has been presenting with headaches and slowly becoming worse but now even more worse. The caller wanted to know if CMR is able to draw bloods for testing for tick bite fever. I advised the caller that unfortunately we do not offer blood taking for testing but the best option would be to see a doctor and because it is the weekend it would be likely that the only doctor they would find open would be a hospital. I offered to dispatch someone to assess the patient as they are members but the caller advised they would take private transport to hospital to get the patient seen to. - Abi Bussio |
| 21 Dec 2024 - 12:42 - Accidental call received from 0677246820 - confirmed all was well and it was accidental - Abi Bussio |
| 21 Dec 2024 - 10:01 - Received a call from 0822570951 - caller reports she had a tooth extracted on Thursday and the area is very swollen this morning which is causing an issue for the patient to place her dentures in, I advised the patient that we unfortunately do not specialize in dental treatment and it would be best to try contact her doctor or dentist, the caller advised she is on Military medical aid therefore she will try ice instead and maybe go through to 2Mill if the swelling does not subside - Abi Bussio |
| 21 Dec 2024 - 08:13 - A2 booking in service - Abi Bussio |
| 21 Dec 2024 - 08:13 - RV1 booking in service - Abi Bussio |
| 21 Dec 2024 - 04:11 - @03:37 Sgt. Mentor called for a 43 yr old male passed away - Sgt. Mentor advised that the Pt. had active chest pain chest and a call was logged with metro and well waiting for metro Pt. passed away 23 Proteus St Ocean View - Just before the call was logged Call on CMR go Sgt Mentor called advised call the on scene van - Called the on scene van spoke to Cons.Makamda who advised that Metro A72 is on scene - Called Metro to get the REF# number but they could not find the call on the system - Called Cons. Makamda back to see if he had the REF# but he did not nether did the person who logged the call with metro. - Jarod Echardt |
| 21 Dec 2024 - 02:06 - Rv2 came across fire vehicles just outside Fish Eagle Park advised that there is a small bush fire x4 pumps on scene - Jarod Echardt |
| 20 Dec 2024 - 18:42 - Received a call from Michelle on 0716131699 - caller reports she is the patient and thinks she may have dislocated her toe and would like for someone to come and assess the toe. While on the phone to the patient she advised her toe was very swollen, I offered to dispatch someone to the residence and advised that if the toe is very swollen then she would more then likely need to go to hospital if relocation is required. The patient was more hopeful that CMR might be able to relocate her toe for her which I advised her we are unable to do. The caller advised she will rather monitor it at home and go to the ER if anything changes. I offered again to dispatch someone to assess which she declined. The patient resides at 12 Duiker crescent in Kommetjie - membership 10470 - CMR GO |
| 20 Dec 2024 - 18:33 - Received a call from Michelle on 0716131699 - caller reports she is the patient and thinks she may have dislocated her toe and would like for someone to come and assess the toe. While on the phone to the patient she advised her toe was very swollen, I offered to dispatch someone to the residence and advised that if the toe is very swollen then she would more then likely need to go to hospital if relocation is required. The patient was more hopeful that CMR might be able to relocate her toe for her which I advised her we are unable to do. The caller advised she will rather monitor it at home and go to the ER if anything changes. I offered again to dispatch someone to assess which she declined. The patient resides at 12 Duiker crescent in Kommetjie - membership 10470 - Abi Bussio |
| 20 Dec 2024 - 17:57 - Received a call from Chris on 0837904706 - caller reports one of his groundman was intoxicated and fell on the ground, the caller was not aware that the patient had consumed alcohol and the patients friends states he has had a lot more to drink then stated. The caller reports the patient is conscious and does not require medical attention at this moment and they will phone back if anything changes - Abi Bussio |
| 20 Dec 2024 - 16:28 - Received a call from Chris on 0837904706 - caller reports one of his groundman was intoxicated and fell on the ground, the caller was not aware that the patient had consumed alcohol and the patients friends states he has had a lot more to drink then stated. The caller reports the patient is conscious and does not require medical attention at this moment and they will phone back if anything changes - Abi Bussio |
| 20 Dec 2024 - 14:43 - Received a call from Enid on 0769438626 - caller reports there is an adult male in the parking lot on the corner of 2nd avenue and Recreation road in Fish Hoek who appears to be in discomfort possibly with SOB, the caller has left the scene as she had an appointment to attend to but reported that the gentleman wanted an ambulance. Since passing by the scene the caller has returned to her residence but reports there is another gentleman going to look at the patient. The caller believes the patient may reside at the Haven night shelter. I have logged the call with Metro under reference 1537. Lindi is aware of call - Abi Bussio |
| 20 Dec 2024 - 14:01 - Received a call from Talana on 0825279234 - caller reports her 5 year old daughter got a polystyrene ball stuck in her nose which is not moving, I spoke with Lindi regarding the situation who advised we do not have the equipment to safely remove the foreign object from her nose without investigation and it would be best for the patient to go and see her GP or to the ER. I have advised the caller of the above and they will be going to their GP privately - Abi Bussio |
| 20 Dec 2024 - 12:55 - A1 reports PVA on Hospital bend but all services on scene including Taurus medical and Fire - Abi Bussio |
| 20 Dec 2024 - 10:31 - All vehicles booked in service this morning - control busy with incoming calls, stock take and vehicle registration allocations. Crews were all acknowledged and times checked - Abi Bussio |
| 20 Dec 2024 - 09:35 - Rv1 booking in service - Joshua Snyman |
| 20 Dec 2024 - 07:32 - Accidental MyLifeLine activation from Wendy- confirmed all is well, testing their device - membership-10778 - Abi Bussio |
| 19 Dec 2024 - 21:34 - Accidental MyLifeLine activation from Ank Gowans - 2 the Majestic, 126 Main Road - confirmed all is well - membership 6364 - Brice Lancaster |
| 19 Dec 2024 - 16:27 - Accidental MyLifeLine activation from Caroline Trout- Cottage F11, Peers Village, Fish Hoek - confirmed all is well - membership 10317 - Jarod Echardt |
| 19 Dec 2024 - 15:43 - @15:33 A Sgt. from FishHoek SAPS called for a lady who tried to attempted suicide @16 3rd Cres Fish Hoek gave O/S contact details (Alex 0663157522) - Called Alex @15:35 to get more info Alex advised that the will be taken the Pt. to FBH with private transport - Pt. tried to hang herself - Advised Alex if things change that they can call back . - Jarod Echardt |
| 19 Dec 2024 - 13:58 - Pocket dial - 0741303666. Caller says all is well - Joshua Snyman |
| 19 Dec 2024 - 11:44 - MyLifeline false alarm from Ms. Janet Gillet. Membership-10022 - all is good - Jarod Echardt |
| 19 Dec 2024 - 10:29 - RV=v2 in service 10:28 - Ran a early call - Jarod Echardt |
| 19 Dec 2024 - 08:28 - A1 in service - 08:28 - Tyree Jacobs |
| 18 Dec 2024 - 21:01 - Got a call from 0788460884 Req Assistance with a declaration in the wetlands area of Masi lindi advised that we log the call with metro the caller is happy to log it with metro i gave her the 112,021 9370500 & 10177 numbers - Tyree Jacobs |
| 18 Dec 2024 - 20:48 - Received a call from 0847100161, Crystal F Scholtz, Cottage 20 Evergreen Noordhoek, Mem 7292 - known Diabetic - was busy today and cannot remember if she has taken her insulin - Wanted advice whether should should take a dose - Asked if she is feeling any symptoms - no symptoms present - HGT 7.2 and normal range is between 5 and 8 - Advised if her HGT is normal and no symptoms present to monitor condition and call back as needed - Brice Lancaster |
| 18 Dec 2024 - 14:45 - MyLifeline false alarm from Ms. Janet Gillet. Membership-10022 - States something is wrong with her device, have passed it on to Jamie - Joshua Snyman |
| 18 Dec 2024 - 10:44 - MyLifeline false alarm from Ms. Janet Gillet. Membership-10022 - Joshua Snyman |
| 18 Dec 2024 - 10:16 - @10:04 Sgt. Mentor called for a adult male that was stabbed twice to the back - Pt. is breathing and talk confirmed with the constable that is on scene (0724729909) - Called logged with metro REF#0992 and the REF# number handed to Sgt Mentor - Jarod Echardt |
| 18 Dec 2024 - 09:21 - A1 in service - 09:20 - 8am call - Jarod Echardt |
| 18 Dec 2024 - 09:16 - Mr. Ford called by mistake confirmed all is well - Membership - 8233 - Jarod Echardt |
| 18 Dec 2024 - 09:05 - A3 in service 09:04 - Jarod Echardt |
| 18 Dec 2024 - 09:04 - A2 in service 09:03 - Jarod Echardt |
| 18 Dec 2024 - 08:31 - Rv1 in service - 08:30 - Jarod Echardt |
| 18 Dec 2024 - 08:07 - Rv2 in service 08:06 - Jarod Echardt |
| 17 Dec 2024 - 23:13 - Received a call from Mtanda. 0798400399 Her sister has a stomach ache. She might be in labour but they don't know if she is pregnant. I advised of private billing and she put the phone down. I then called back to try and get the address and assist with getting Metro out and when I asked for the address she again hung up. - Michelle Thompson |
| 17 Dec 2024 - 22:49 - Received a call from Lee 0769124323 who says her mom put a contact lens in for the first time and they have been struggling for a few hours to get it out. She asked for advice on how to get it out. I told her that there is unfortunately nothing we can do and it would be best for her mom to go to an EU. - Michelle Thompson |
| 17 Dec 2024 - 21:02 - Accidental MyLifeLine activation from Margaret Mason- confirmed all is well, testing their device - membership-11051 - Zheograthia Sauls |
| 17 Dec 2024 - 16:47 - Received a report of Adol Male Seizures in 7 Mizar, Ocean View - Pt had a seizure and went to sleep after - logged with Metro REF 1669 - Pt had another seizure @ 1531, metro had not yet arrived - followed up with Metro Ambi 17 has been assigned and is enroute - unable to provide ETA as 17 trackers are broken - Metro 17 arrived OS @ 1614 - Brice Lancaster |
| 17 Dec 2024 - 13:58 - Accidental MyLifeLine activation from Paula Roode - confirmed all is well, testing their device - membership 8437 - Brice Lancaster |
| 17 Dec 2024 - 13:51 - Rv5 Reports minor fender bender at the sunvally / Blackhill 4 ways and says that we might get a call - Tyree Jacobs |
| 17 Dec 2024 - 12:45 - Received a call from +491719258022, call dropped after answering - caller tried to call back but dropped the call again before answering - Call is from a German number +491 - unable to call back as phone unable to call international numbers - Brice Lancaster |
| 17 Dec 2024 - 10:39 - A2 Booking in service - Tyree Jacobs |
| 17 Dec 2024 - 10:39 - A3 Booking in service - Tyree Jacobs |
| 17 Dec 2024 - 10:39 - RV2 Booking in service - Tyree Jacobs |
| 17 Dec 2024 - 09:00 - RV1 Booking in service - Tyree Jacobs |
| 17 Dec 2024 - 08:38 - A1 Booking in service - Tyree Jacobs |
| 17 Dec 2024 - 05:06 - Received a call from Tanya 0694550214 - 25 2nd Avenue, FH. She has very bad abdo pain since yesterday. She would not accept private billing and said she would make a plan to get there. She first asked if this was the hospital so I advised that we were an ambulance company. I advised her to call back if she couldn't make an alternate plan and I would send a vehicle to her. - Michelle Thompson |
| 16 Dec 2024 - 19:30 - Received a call from Rachael Chikomo 0610571064 wanting to book a transfer to Dr Steven vd Merwe tomorrow as she is sick. I gave her a quote of R3140. She ended the call. - Michelle Thompson |
| 16 Dec 2024 - 17:33 - Accidental MyLifeLine activation from Margaret Reid - confirmed all is well, testing their device - membership 10513 - Brice Lancaster |
| 16 Dec 2024 - 15:39 - received a call from 0799314184, no membership attached to number - no answer after greeting - tried calling back but caller hung up immediately - caller called back but did not speak English - Caller hung up eventually - Brice Lancaster |
| 16 Dec 2024 - 14:19 - Received a call from 0718576330, 17 13th Ave FH - Her husband has cut his finger and it won't stop bleeding - Non members - Advised of private billing and that if stitches are required, crew would need to transport to hosp - Advised if able to safely and securely transport to hosp this may be best course of action - She will chat to her husband and call back as needed - Brice Lancaster |
| 16 Dec 2024 - 13:19 - Received a call from Mrs Anderton 0824155349 she was cutting chilis and her hand s are now burning -after consulting with Chris GS he advise that there's nothing we can do about it the burn will pass she can either use soap water yogurt or milk to cool it down but there's nothing a Er or paramedic can do in regards to the matter i advised this to the lady and she said she would try it and call us back if it continues to burn - Tyree Jacobs |
| 16 Dec 2024 - 12:48 - Received a call from Mrs Burgess, 0823724601, Mem # 7742 - She has family visiting and staying in Simonstown B&B - Her 2 grandkids have arrived from the UK and both are quite sick - 1 is very chesty and the other is pyrexic - Advised we can send crew to assess and transport as needed but if the B&B is not covered by CMR, there may be a private bill (1200 - 6000) - She says she will speak to her daughter and call back if required - Brice Lancaster |
| 16 Dec 2024 - 12:06 - Accidental MyLifeLine activation from Margaret Reid - confirmed all is well, testing their device - membership 10513 - Brice Lancaster |
| 16 Dec 2024 - 09:57 - A1 RV1 - Deep clean completed and booking in service - Brice Lancaster |
| 16 Dec 2024 - 09:47 - Got a call from 0606114375 Annie inquiring about her daughter she says that her daughter has a blood spot on her toe and it causes a bit of discomfort she was in contact with Fh medicross who then referred her to CMR or the Er i advised that we could come out and do an assessment but private billing would be involved as they are not members i also advised that there's very little our crews can do O/S she said shell rather go to thje Er to get it sorted as she's scared she might have to Pay 6k - Tyree Jacobs |
| 16 Dec 2024 - 08:39 - A3 - booking in service - Brice Lancaster |
| 16 Dec 2024 - 08:38 - a2 - bOOKING IN SERVICE - Brice Lancaster |
| 16 Dec 2024 - 06:51 - A1 Monday morning Mileage - 56119 - CMR GO |
| 16 Dec 2024 - 06:51 - A1 Monday morning Mileage - 56119 - Abi Bussio |
| 16 Dec 2024 - 06:51 - RV1 monday morning mileage - 80690 - Abi Bussio |
| 16 Dec 2024 - 06:50 - A3 Monday morning mileage-91320 - Abi Bussio |
| 15 Dec 2024 - 11:09 - Received a call from Mrs Burman's daughter #4444. Mel was there yesterday as the Pt fell and lacerated her arm. The daughter now says it is very swollen and bleeding and looks infected. She says her mom needs antibiotics. I informed her that we cannot prescribe meds or give her anything and she would have to see a Dr. I gave her Longbeach Medicals number as they do sometimes have after hour Drs but otherwise she would have to go an EC. I offered to send a vehicle out but she said she would try contact the Dr or take her mom to an EC. I again advised her to get back to us if we can help. - Michelle Thompson |
| 15 Dec 2024 - 09:17 - Tony Crossland #27 called. He said David had been there yesterday. His wife suffers from Neuralgia in her face. He wanted to know if he could up her medication as she is in severe pain. Mel spoke to him and told him that he would have to consult with her Dr as we cannot advise on meds. She offered to go out or send an ambulance to transport her to hospital but he refused both. - Michelle Thompson |
| 15 Dec 2024 - 08:58 - A1 in service @ 08.38 - Michelle Thompson |
| 15 Dec 2024 - 08:05 - A2 in service - Michelle Thompson |
| 15 Dec 2024 - 07:40 - Received a call from 0739231687. When I answered I could hear someone breathing but they did not answer me. I called back twice and they just ended the calls. I tried the landline but this number is no longer in service. Number comes up as Elise A Wohlenberg Inactive membership #9172 - Michelle Thompson |
| 14 Dec 2024 - 19:33 - Received a call from Dean on 0828975847 - caller reports they reside in Blue water estate and his 8 year old son has just started with sudden on set of severe abdominal pain and they are concerned about appendicitis. I offered to dispatch someone to the residence but while on the phone with the caller the patients mom mentioned that it is probably best that they just go directly to hospital instead of waiting especially if we can not guarantee that the patient does not have a ruptured appendix. The caller will phone back if there are any changes - Abi Bussio |
| 14 Dec 2024 - 18:48 - Called back as per below - towing has collected pt bike and pt has been transported privately by his Daughter - Brice Lancaster |
| 14 Dec 2024 - 18:29 - Motorcyclist came off his vehicle on Plateau road near Cape Point - Sanparks Ranger called it in 0217809047 - Pt bike is in a ditch - Spoke to pt he has a few grazes on the Right side and his ankle is sore - Nurse is os checking ankle - Pt says he thinks he is fine just a bit grazed - no response required for now - Non member on Discovery - Will call back if medical response required - Brice Lancaster |
| 14 Dec 2024 - 17:59 - Accidental MyLifeLine activation from Delene Burman- confirmed all is well - membership 4444 - Zheograthia Sauls |
| 14 Dec 2024 - 10:00 - A2 - booked in service - Brice Lancaster |
| 14 Dec 2024 - 08:38 - A3 - booking Service - Brice Lancaster |
| 14 Dec 2024 - 08:25 - RV2 - booking in service - Brice Lancaster |
| 14 Dec 2024 - 08:20 - A1 - booking in service - Brice Lancaster |
| 14 Dec 2024 - 01:22 - @00h47 (0611165295) A lady called saying she had server pain going to the right shoulder blade and asked is that a heart attack caller was advised its difficult say yes or no over the phone with doing a ECG - She advised that she cant afford the bill but kept on asking is it a heart attack advised again that its difficult to say over the phone - After speaking to the caller she started to calm down saying that she thinks she is ok and does not need to go to hospital after asking must she go. Caller advised that she can call if things change and the private bill does not have to be sort out now - Jarod Echardt |
| 13 Dec 2024 - 13:25 - Accidental MyLifeLine activation from Caroline Trout - confirmed all is well - membership 10317 - Michelle Thompson |
| 13 Dec 2024 - 09:26 - A5 taken for a drive to Pisces to collect O2 - Michelle Thompson |
| 13 Dec 2024 - 08:23 - A2 booking in service @08:22 - Joshua Snyman |
| 13 Dec 2024 - 08:04 - Dr Lombard's rooms called for David as Dr Lombard would like to speak to David regarding one of his patients that David treated. The message will be passed onto David - Michelle Thompson |
| 13 Dec 2024 - 08:03 - RV2 checks complete in-service @07:59 - Joshua Snyman |
| 12 Dec 2024 - 22:29 - Accidental MyLifeLine activation from Mr. Matthews 22 Gemsbok Street Scarborough - confirmed all is well - membership 10188 - Jarod Echardt |
| 12 Dec 2024 - 15:17 - Accidental MyLifeLine activation from Mr. Lothian 16 - 6th Avenue, FH - confirmed all is well - membership 9914 - Jarod Echardt |
| 12 Dec 2024 - 14:38 - TOC14:26 - Noordhoek vet called asked if a ambu can be used to transport a dog that was bitten by a Cobra - Advised that auth will need to be given by management for this type of call - Called Lindi and spoke DZ who advised that RV3 can be used and the vet will need to sit with dog in the back - Called the vet back advised on what Lindi said the caller then siad that she will call back once the dog gets to the vet or even makes it alive to the vet - Jarod Echardt |
| 12 Dec 2024 - 14:35 - @14:22 Caputic Bank Fish Hoek called for a employee that is having having back pain thats going up to her head - Pt. is 1 month pregnant and this the second pregnancy had is during the birth procurer - Spoke to the Pt. directly advised of private billing gave the cost she advised no she will call her medical aid - Jarod Echardt |
| 12 Dec 2024 - 10:32 - @10:11 Fish Hoek primary for a staff member that collapsed but then dropped the call as they will be sending her home advised the call that a vehicle can be sent to do a assessment first said and then no they will call the Pt. GP - Jarod Echardt |
| 12 Dec 2024 - 09:12 - A2 in service 09h11 - Jarod Echardt |
| 12 Dec 2024 - 09:12 - A1 booked in service @08h51 - Jarod Echardt |
| 11 Dec 2024 - 20:33 - Chumani Mabaso arrived at the gate - Psych episode - spoke of people inserting graphene devices in his head and spine - has a CT scan and wants a reference to a Dr who can be trusted - Advised FBH is around the corner - they should be able to assist - Brice Lancaster |
| 11 Dec 2024 - 20:04 - Received a call from 0834556931 asking if we could assist his mom cut her pinky while cutting vegies and he thinks she will need stitches he is a L3 First aider i advised that our crews does not do stitches and that she will have to go to hospital for it he said they will get her there privately - Tyree Jacobs |
| 11 Dec 2024 - 19:03 - Accidental MyLifeLine activation from Gladys Currie60 Nerina Crescent, FH - confirmed all is well - membership - 10547 - Brice Lancaster |
| 11 Dec 2024 - 18:36 - Mrs. Zanello called saying she has chest pain between the breast for the whole day but it comes and goes but does not want a vehicle to come out - I advised that its difficult to say other phone she then asked what symptoms advised to look out for cheast pain - pain going up to the jar and shoulder blade sweating and SOB - She advised that she will call back - Membership 5785 - Jarod Echardt |
| 11 Dec 2024 - 17:58 - Accidental MyLifeLine activation from Mrs. Mitton 7 Noordhoek Views Close , Noordhoek - confirmed all is well - membership - 10778 - Jarod Echardt |
| 11 Dec 2024 - 15:44 - Delia Hamilton accidental activation - she is currently shopping and it is in her hand bag - she did not answer her my Lifeline - had to contact her via cell - Lindi Bredenhann |
| 11 Dec 2024 - 15:13 - Accidental MyLifeLine activation from Mrs. JMcIntosh 1 - confirmed all is well testing the unit due a issues that as been passed on to Jamie - membership-10600 - Jarod Echardt |
| 11 Dec 2024 - 09:32 - Rv2 in service 09h31 - Jarod Echardt |
| 11 Dec 2024 - 09:27 - Rv1/A3 in service 09h27 - Jarod Echardt |
| 11 Dec 2024 - 09:05 - A2 in service 09h04 - Jarod Echardt |
| 11 Dec 2024 - 08:25 - A1 in service 08h24 - Jarod Echardt |
| 11 Dec 2024 - 01:57 - Received a call from 0825511698 @01:08 Richard #7194 his wife woke up and had a heavy feeling in her chest he checked her bp and hr her bp was 160/96 and HR was 80 i did advise that we can send a vehicle to come and asses he said hell take her sats levels sats was 93 then they will call back if they have any other concerns he will also give her a panado i called him back at 01:20 to check up on pt he said she still has a bit of pain but will try and sleep and go see a doctor later on i advised him that if at any point they feel that its needed to please call us and we would send someone out to come and asses her he said that he would do so - Tyree Jacobs |
| 11 Dec 2024 - 00:41 - Received a call from 0832995246-Jenny @ 47 Nerina crescent for a adult male with severe Diarrhea she has an appointment later on at the doctors office i did advise her that we can send a vehicle out to come and asses but there's nothing crews can do O/S for the pt they will have to take him to hospital she advised that she will get auth from the medical aid and take him privately - Tyree Jacobs |
| 10 Dec 2024 - 23:34 - Received a call from Rachel Du Preez, 4 Acacia Place Sun Valley - She had a colonoscopy today with local anesthesia, google told her not to take a sleeping tab at least 24 hours after anesthesia - Confirmed no Dr recommended no sleeping tab - Advised it should be fine as I'm sure her Dr would advise her if it would cause any issue - if she does experience any issues I recommended she call back and we will send crew to help - Brice Lancaster |
| 10 Dec 2024 - 02:32 - Received a call from 0214380032 needing an ambulance in Camps bay- I advised the caller that we are based in Fish Hoek and that is far out of our area, caller asked for another service, I gave him metros number - Zheograthia Sauls |
| 10 Dec 2024 - 01:50 - Received a call from 0786753585- caller says her daughter has been vomiting and nauseous since this afternoon- they are not members and i advised we are more than happy to send a vehicle, but there would be a private bill- caller said she would call back - Zheograthia Sauls |
| 09 Dec 2024 - 23:45 - Received a call from Sister Blessing at VPH requesting the transfer of a patient from VPH to NHM - the patient is Jeane Van Zyl who is not a member in her own right therefore I advised the nursing sister that there would be a private bill to which she wanted to find out why we could not submit to medical aid - I advised the sister regarding the arrangements with medical aids and patients being discharged which she advised she would rather contact the medical aid. The nursing sister did also take the discharge rate so she can advise the patient incase the medical aid does not approve and then she will phone back. - Abi Bussio |
| 09 Dec 2024 - 23:17 - Attempted multiple times to contact caller(0834781560) to advise the call has been logged with metro and to give them the #REF and a contact number for metro, but no answer from caller - Zheograthia Sauls |
| 09 Dec 2024 - 23:03 - Received a call from 0834781560 @24 Venus way in ocean view - his friend just showed up at his door and was assaulted- unsure of who assaulted him- has possible head injuries-active bleeding from nose and mouth-breathing, awake, talking-is possibly drunk- initially accepted private billing- Abi called back to confirm the possible private bill amount- which he then declined- we then advised we can log the call with metro for him and he said we should please do so- call logged with metro #REF2964 - Zheograthia Sauls |
| 09 Dec 2024 - 13:32 - Morgan was injured on call 20241209/10 - She witnessed the MVA and got cuts on arms from breaking the windows - TT is aware - Brice Lancaster |
| 09 Dec 2024 - 10:42 - Received a call from Shark spotter Muizenberg (Chesray ) for a public member who had collapsed in front of their office i did advise him that we don't have any vehicle avail so we would book the call with metro unable to find out if pt is accepting private or if pt is a member as he is very confused Chesray advised that they will book the call with metro - Joshua Snyman |
| 09 Dec 2024 - 10:31 - Mrs Gillian Alexander accidental telecare activation - Brice Lancaster |
| 09 Dec 2024 - 09:58 - A2 reports wetlands alight in masi - Tyree checked via private cell (Kommetjie FIRE) and FIRE is aware - did not go via Fire control - Brice Lancaster |
| 09 Dec 2024 - 09:05 - A2 - in service - Brice Lancaster |
| 09 Dec 2024 - 08:55 - A3 - A1 - booking in service - Brice Lancaster |
| 09 Dec 2024 - 08:20 - rv1 - booked in service - Brice Lancaster |
| 09 Dec 2024 - 07:10 - Received a call from Carol, 0826733585 5 Weavers End, Kommetjie she still has her 14yo son complaining of head ache I advised her that she needs to go and see a doctor for the matter or we can come out and do another assessment if needed but a doctor would be more helpful in this instance she's happy to take him to a doctor but if anything out of the ordinary arises she will call us - Tyree Jacobs |
| 08 Dec 2024 - 22:46 - Accidental MyLifeLine activation from Mr. Kolin 1 - confirmed all is well - membership- 10487 - Zheograthia Sauls |
| 08 Dec 2024 - 18:43 - Received a call from 0832662663 a guy asking for assistance his wife had forgotten her allergy meds by him and she lives in Simons town she had a reaction but used someone else meds and now shes ok he just wanted to know for future references if well be on standby to assist i advised that we Are a 24hour emergency unit if need be he should feel free to call us i also advised him of private billing as they are not members he also asked me to forward him the hospitals Name that could assist her in the case of emergency i told him that Falsby is the closest if needed but TMH and CMC are the closest private hospitals i also sent him the hospital links and names via WhatsApp - Tyree Jacobs |
| 08 Dec 2024 - 16:06 - Received a call from Carol, 0826733585, 5 Weavers End, Kommetjie - 14yo Male complaining of head ache - Pt was swimming with his friend @ 1400 - his friend kicked him in the head twice and threw a ball full of water at him - She would like advice regarding whether dispatch required - No loss of consciousness, no bleeding from active wounds, no leakage from ears or nose, no blurry vision, no nausea - Pt Awake breathing and responsive but complaining of pain - Advised this is understandable after the altercation - Advised they are members with addon so we are happy to send crew to assess if they would like but otherwise I recommend monitoring his condition and should it get worse to activate CMR as needed - Brice Lancaster |
| 08 Dec 2024 - 09:32 - Accidental MyLifeLine activation from Constance Walker 1 - confirmed all is well - membership-8736 - Brice Lancaster |
| 08 Dec 2024 - 08:57 - A1 - booking in service - Brice Lancaster |
| 08 Dec 2024 - 08:52 - Received a call from 0832831119 Diverted to RV2 - Young child with ear infection - wanting to know if any Dr rooms open - Chris advised to transport to CMC or TMH as nearest 24/7 facilities - Brice Lancaster |
| 08 Dec 2024 - 08:23 - Rv2 Booking in service - Tyree Jacobs |
| 08 Dec 2024 - 08:08 - Received a call from 083 415 1494 after answering it led me to an answering service we searched the number and found out its one of our members after multiple attempts to call back via cell and via home phone we also tried WhatsApp calling but no answer i tried one last time on her cell and she answered #7568 she was just calling to notify us that she will be out of the country by tomorrow the 9th of Dec till 27th of Dec so if her life line does go off she will be fine she normally triggers it by accident she will be with family so we would Not need to contact her - Tyree Jacobs |
| 08 Dec 2024 - 07:35 - Received a call from 0835676309 when i answered the call an answering service went off and said my call has been placed on hold i ended the call and tried calling back and the call went to voice mail - Tyree Jacobs |
| 08 Dec 2024 - 03:11 - Received a call from 0637392203. - caller is looking for an ambulance in Gauteng, when i advised we are based in Cape Town the caller ended the call - Abi Bussio |
| 08 Dec 2024 - 01:06 - Received a call from 0827885994 - caller reports MVA on the N14 near Lanseria. I advised the caller that he is through to an ambulance service based in Cape Town and gave him the contact numbers for ER24 and Netcare911 as those are the services I could locate on google. - Abi Bussio |
| 08 Dec 2024 - 00:39 - Accidental MyLifeLine activation from Mr Harries - confirmed all is well - membership-6298 - Abi Bussio |
| 07 Dec 2024 - 17:30 - Received a call from 0799388377 after answering the call and hearing noise in the background -caller dropped the call- called back three times- it says the number you have dialed is not available - Zheograthia Sauls |
| 07 Dec 2024 - 13:55 - MyLifeLine activation (Testing unit) from Mr. de Jongh - confirmed all is well but when calling the unit call goes through but Mr. de Jongh will call on Monday and speak to Jamie - membership-10778 - Jarod Echardt |
| 07 Dec 2024 - 13:06 - @12:19 Apollos form metro called for a 27 yr old male with a injury to the right leg - Metro got the call @10:40 - Pt. went swim and might of knock his leg and is now swollen - Called on scene @12;21 Robin 0634566274 and he advised the same info as metro - Asked Robin does the leg look shorter than the left he said yes - Advised Robin about private billing witch he accepted - At time of call Rv1 was requesting a ambu other ambus where on calls - Called Lindi @12:25 and advised send the ambu to RV1 - Called metro @12:26 advised that we are unable to service this call - Metro REF# - 0843 - Jarod Echardt |
| 07 Dec 2024 - 09:27 - Received a call from 0723872710- about a cyclist who fell off his bike on Noordhoek main rd close to shady oaks rentals -caller reported pt has a bad laceration to the face- caller was not O/S he drove pass the incident - spoke to Lindi- Lindi said to send an RV to investigate, but then A1 freed up at Tyger wheel and tire so Lindi advised we give A1 a call and ask them to investigate to drive up to the Noordhoek Common to see if they can find the pt- A1 investigated drove up to Champans peak drive no cyclist along the road and no one has flagged them down- A1 stood down as cyclist has left scene - Zheograthia Sauls |
| 07 Dec 2024 - 08:55 - A3 booking in service - Zheograthia Sauls |
| 07 Dec 2024 - 08:53 - A2 booking in service - Zheograthia Sauls |
| 07 Dec 2024 - 08:50 - RV2 booking in service - Zheograthia Sauls |
| 07 Dec 2024 - 08:50 - A1 booking in service - Zheograthia Sauls |
| 07 Dec 2024 - 00:59 - Received a call from the on scene caller of Caleve on 0823857354 from the previous call - caller wanted an ambulance to come out to the patient, I offered to dispatch an ambulance and advised that the vehicle would arrive in +-20-30 minutes so they are aware of the arrival time of the ambulance to which the caller stated he would rather just drive the patient to TMH - Abi Bussio |
| 07 Dec 2024 - 00:51 - Received a call from Lydia at Netcare911 requesting assistance with reference 5009 which is at 55 On main road, 55B main road in Fish Hoek. 40 year old female with abdominal pain which felt like period cramps, the patient reports she has a heavy flow and cramping. I advised the caller that if medical aid did not cover the account that there would be a private bill to which the caller stated they would rather just take the patient directly to TMH in their private vehicle. On scene contact number 0823857354 - Abi Bussio |
| 06 Dec 2024 - 23:50 - Luther Derek Petersen reports while on call number 20241206/13 at 167 Highway in Fish Hoek the crew were carrying the patient down some stairs before loading the patient into the ambulance. Luther has injured his upper back - at this stage pain is manageable and he will advise if things become worse. I have notified T.Theron - Abi Bussio |
| 06 Dec 2024 - 19:44 - Received a call from Josh on 0835817338 - caller injured his shoulder earlier today while surfing, the caller wanted to know if CMR was able to refer him to the hospital as he believes his medical aid requires him to be referred to hospital for treatment. The caller says his shoulder possibly dislocated and relocated but appears to be more pain then normal. Patient is not a member and does not want a private bill therefore taking private transport to hospital for assessment - Abi Bussio |
| 06 Dec 2024 - 18:21 - Accidental MyLifeLine activation from Mrs Mitton - confirmed all is well - membership-10778 - Zheograthia Sauls |
| 06 Dec 2024 - 15:04 - Received a call from Waters edge pre primary for a 17 month old baby who fell out of her cot, she had some swelling and bruising to the face/ front of her head and caller asked if we could come out and do assessment as the parents were not answering their phones, before logging the call the parents arrived and took the pt to hospital via private transportation - Zheograthia Sauls |
| 06 Dec 2024 - 12:24 - Received a call from Jenni (Mervyn Golds sister) 0824681873 inquiring about paperwork for the pt Mervyn Gold as Victoria says our crews did not leave any paper work behind- told her we will follow up with our crews- after following up with our crew who advised they handed the paper work to a doctor - we called Jenni backed and advised her that the crew handed the paper work into the doctor while the next of kin went to open a folder, she then advised us that there has probably been a misunderstanding as the son did not open up the folder - Jenni apologized for the misunderstanding and it should be sorted from our side - Zheograthia Sauls |
| 06 Dec 2024 - 12:15 - Received a call from 0762948286 looking for an ambulance in Observatory - -caller stated that it is for her brother in law with a shoulder issue and they wanted an ETA or they would just drive himself to the hospital-I suggested that she gives metro a call as we are to far out as we are based in fish hoek- as i wanted to suggest they use private transportation if he is not in severe pain caller hung up - Zheograthia Sauls |
| 06 Dec 2024 - 11:44 - Received a call from 0724009335-after answering the call the caller dropped the call- phoned back and the caller confirmed that it was an accident - Zheograthia Sauls |
| 06 Dec 2024 - 07:30 - Abigail Leisegang is reporting a injury that happened on call 20241205/9 - Was taking her jump back off and it slipped and caught her thumb and pulled it back - Abby has reported it to Taryn - Jarod Echardt |
| 05 Dec 2024 - 15:01 - Received a call from 0647990305 looking for an ambulance in Retreat - I gave the caller metros contact number as the patient is not on a medical aid - Abi Bussio |
| 05 Dec 2024 - 13:01 - Caller is Tayla on 0725679457 and reports an 18 year old male is at 16 Corfu avenue in Capri where he has been bitten by a dog on his foot. The wound has already been seen to by the callers fiance who is an EMT and has bandaged the wound. The caller gave her phone to the EMT who wanted to know if the patient would be seen to faster if he went with an ambulance to the hospital as they would then pay for the ambulance privately as the patient is a newspaper deliverer - I advised the caller that I could send an ambulance to the scene and we could transport him to hospital but it is not guaranteed that he will be seen to quicker at the hospital because he was transported with an ambulance and that the hospital would triage the patient first. The caller advised he would rather just take the patient privately to hospital if it is not guaranteed that he will be treated faster. - Abi Bussio |
| 05 Dec 2024 - 10:42 - Accidental MyLifeLine activation from Mr Sutherland - confirmed all is well - membership 5350 - Abi Bussio |
| 05 Dec 2024 - 08:32 - A1 booking in service - Abi Bussio |
| 05 Dec 2024 - 08:14 - RV2 booking in service - Abi Bussio |
| 05 Dec 2024 - 08:11 - Received a call from 0824564187 from a Gentleman on the R540 near Lydenberg in Mpumalanga highveld, South Africa. The caller reports there has been an MVA and he is phoning ambulance services that are listed under his medical aid as he does not know who else to phone in that area. I made contact with ER24 who refused to take the call due to not having any ambulances available in that area, they stated they can not take a call from a service provider and allow it to be pending - I did tell ER24 that we are based in Cape Town and are not a local service provider to that area. I phoned the on scene caller back to advise him of the very long delay (approx 30min) of trying to locate an ambulance for that area and he advised he did manage to find an ambulance to come out to the scene - Abi Bussio |
| 04 Dec 2024 - 11:13 - Lindi received a call from 0789203918 - caller looking for an ambulance but could not state the emergency as he received a message from a friend looking for an ambulance. Lindi advised CMR is a private ambulance service which the caller opted to rather not receive an account. Lindi gave the caller Metro ambulances contact number - Abi Bussio |
| 04 Dec 2024 - 10:19 - A1 booked in service - Abi Bussio |
| 04 Dec 2024 - 09:52 - A2 and A3 booking in service - Abi Bussio |
| 04 Dec 2024 - 07:26 - TOC-07h19. Received a call from 0789203918 - caller reports he logged a call with Metro ambulance for Dido Valley road in Simons Town opposite the scratch patch for an adult male approx 60 years old with active chest pain. The caller phoned Metro approx 30 minutes ago but they have still not arrived. I offered to follow up with metro on their behalf as the caller reported the patient will likely not be able to accept private billing. I followed up with Metro who reported the reference is 0860 and Metro Ambulance 72 has just arrived on scene. The caller phoned back to confirm the ambulance has just arrived on scene - Abi Bussio |
| 03 Dec 2024 - 21:42 - Received a call from 0217870102 asking for us to come out and assist her husband who is in alot of pain he came out of the hospital a few days ago the call ended i did call mrs bell back and let her know tht i can send out someone to come and asses as Noordhoek manor has rv cover but if there is any need for transport there would be a private bill involved she said that she would get the on site nurse to come out because they are on callout i did advise that if she does run into any problems she should call us back and we would assist /inactive memeb # 5332 - Tyree Jacobs |
| 03 Dec 2024 - 15:37 - @15:32 (0796688260) - A lady called for her mom who has been dizzy the whole day now is vomiting at the sports grounds near Riverside Rd Fish Hoek - Caller was advised of private as they are not members she then is fine we are on medical aid - I advised the caller that medical aid do not cover call outs fees then she said thats its ok and ended the call - Jarod Echardt |
| 03 Dec 2024 - 11:53 - Mrs Cassidy tested My Lifeline device all in order - Jarod Echardt |
| 03 Dec 2024 - 09:37 - RV2/A3 in service - Jarod Echardt |
| 03 Dec 2024 - 09:25 - 09:16 Comwezi Security called for one of the officers that are based at Fish Hoek train station - Pt. is SOB I advised that we are a private service there will be a private bill that starts that @R1200 to R6000 caller then asked for Metro number - Jarod Echardt |
| 03 Dec 2024 - 09:11 - A1 in service 09:11 - Jarod Echardt |
| 03 Dec 2024 - 08:27 - A2 in service 08:27 - Jarod Echardt |
| 02 Dec 2024 - 22:18 - Called metro as per below message - call still pending - no vehicles avail - EFAR OS monitoring pt - Pt still feeling dizzy, no pain, no nausea - but wants to sleep - Brice Lancaster |
| 02 Dec 2024 - 22:16 - CORRECTION FOR - 02 Dec 2024 - 21:35 - Received a call from Menicia, 0738071939, 11 Stella Court, Hydra Ave, OV - METRO REF 2890 - Brice Lancaster |
| 02 Dec 2024 - 21:52 - A3 Completed re declaration standing free and returning - Tyree Jacobs |
| 02 Dec 2024 - 21:35 - Received a call from Menicia, 0738071939, 11 Stella Court, Hydra Ave, OV - Adult Female - Pregnant 5months - ?OD attempt - dizzy - no medical aid - unable to accept private billing - Logged with Metro REF 2829 - no eta on vehicle - Lindi is Aware - Asked to call back for response should condition deteriorate - Brice Lancaster |
| 02 Dec 2024 - 21:30 - Received a missed call from 0825222053 (saps )constable Bokwana -asking if we could come and correct the date on a declaration unfortunately the crew member who did the declaration E.havenga is now off duty have consulted with Lindi and Taryn we will be sending out A3 to the call due to them also being os while the declaration was being done A3 now mob to re do declaration Received another call from Rory asking eta on the vehicle i did explain to him that it is not an emergency so our crews can not use lights and sirens while speaking to him he ended the call he sounded very annoyed - Tyree Jacobs |
| 02 Dec 2024 - 13:56 - Jarod Echardt - Rv1 requested a call 13;16 and advised that someone drove into the front bulbar - D.Z2024-12-02 13:28:03
Jarod Echardt - RV1Free 13:282024-12-02 13:28:17
Jarod Echardt - Rv1 heading to Ocean View SAPS2024-12-02 13:29:23
Jarod Echardt - Damager to RV1 bulbar stickers taken off and the bulbar seems to be pushed back2024-12-02 13:41:36 - Jarod Echardt |
| 02 Dec 2024 - 08:41 - A1 and A2 in service - Lindi Bredenhann |
| 02 Dec 2024 - 08:29 - Rv1 in service 08:29 - Jarod Echardt |
| 01 Dec 2024 - 19:54 - Received a missed call from 0826500298-called the number back and they advised they called due to a baby that chocked, but they taking the baby through to hospital via private transportation and there is a nurse O/S - Zheograthia Sauls |
| 01 Dec 2024 - 18:04 - Clint called requesting advise as he is new to the area - Staying in Bayview Heights in Simonstown - He wants to know which are the nearest Private facilities - Advised that TMH and CMC would be the nearest Private hospitals - Asked if there is any emergency he requires assistance for - Wife has been complaining of earache all day and her ear is now bleeding - Breathing awake and talking - Advised we can dispatch crew to assess but if she is able to be safely and securely transported to hosp privately that this may be the best course of action as she will likely need scans to determine whats going on - Advised should he run into any issues to call back and we will dispatch crew to assist - Brice Lancaster |
| 01 Dec 2024 - 16:35 - Radios are on TMDL - Logged with Altron - they say Vodacom link is down and will escalate - Requested they send an email to Harri and Lindi regarding the fault. - Brice Lancaster |
| 01 Dec 2024 - 15:38 - Accidental My Lifeline activation from Grace Burns - confirmed all is well - membership 215 - Brice Lancaster |
| 01 Dec 2024 - 06:41 - Received a call from a sister in CMC EC - she wants to know if we can transport Anne Iversen back to Nerina Gardens - She doesn't appear to have her own membership, covered under Nerina Gardens membership - Advised we are happy to assist but there may be a private bill - Quoted CMC discharge home BLS rate R1730 for members - Sister will call back if needed - Brice Lancaster |
| 01 Dec 2024 - 06:15 - A3 Brought back a pillow from the helli call -Oak Cottage-20241130/5 pillow is in the stockroom - Tyree Jacobs |
| 30 Nov 2024 - 23:55 - My life line alert from Lilian Bron-Davis A2 Testing device at pt Res as pt claimed device did not work #3986 - Tyree Jacobs |
| 30 Nov 2024 - 21:13 - Received a call from Hillary 0765741046 for an Adult female got stung by a scorpion @ Smits Winkel Bay Erf 1047/1 Plateau Road Gate 7 # 7099 she offered to bring the person to us i did advise her that we are more than happy to send someone out but private transport would be quicker and that they could take her to falsbay hospital and also if anything happens enroute to hospital she should call us back so we can assist - Tyree Jacobs |
| 30 Nov 2024 - 17:01 - Received a call from Courtney 0822855191 - She is a vet assistant and was scratched by a cat on Tues, they suspect possible rabies infection - Cat has been sent to state for testing and they have taken boosters - She wanted to know where she might find Vaccine shots - Advised she would likely need to go to hosp at this time in order to receive the full shots - Recommended rather be safe regarding Rabies - Brice Lancaster |
| 30 Nov 2024 - 13:48 - Accidental My Lifeline activation from Janneth A Redeker - confirmed all is well - membership 1977 - Brice Lancaster |
| 30 Nov 2024 - 13:19 - CORRECTION BELOW - 2 Levendal Close, Ocean View - Brice Lancaster |
| 30 Nov 2024 - 13:03 - Received a call from Felancia Bailey regarding her BIL, 2 Leeuwendall Close, OV - He recently had an op on his back and is now unable to lift himself - They are trying to get him to FBH - Logged with Metro @ 0831, REF 0602 - Spoke to Metro and call is still pending, no vehicles avail - Advised Mrs Bailey we are happy to assist but there is likely to be a private bill - Quoted 1200 to 6000 depending on level of care and transport - She spoke to her BIL and he says he will wait for Metro - Advised to call us should his condition deteriorate - Brice Lancaster |
| 30 Nov 2024 - 09:26 - RV1 - in service - Brice Lancaster |
| 30 Nov 2024 - 08:51 - A3 - in service @ 0839 - Brice Lancaster |
| 30 Nov 2024 - 08:18 - RV2 - in service - Brice Lancaster |
| 30 Nov 2024 - 08:10 - A1 - Booking in service - Brice Lancaster |
| 30 Nov 2024 - 08:06 - A2 - in service - Brice Lancaster |
| 30 Nov 2024 - 06:45 - @05h30 - Received a call from 0210012498 - caller reports her 2 year old son has been vomiting since yesterday and she wanted to know if someone could come out and give the patient something for the nausea. I advised the caller that we do not give patients medication and leave them at home therefore the patient would need to be transported through to hospital. The caller reports she does not want to take the patient through to a hospital because he is so young therefore she would rather leave the medication and phone back if anything changes - CMR GO |
| 30 Nov 2024 - 06:24 - @05h30 - Received a call from 0210012498 - caller reports her 2 year old son has been vomiting since yesterday and she wanted to know if someone could come out and give the patient something for the nausea. I advised the caller that we do not give patients medication and leave them at home therefore the patient would need to be transported through to hospital. The caller reports she does not want to take the patient through to a hospital because he is so young therefore she would rather leave the medication and phone back if anything changes - Abi Bussio |
| 29 Nov 2024 - 21:31 - Accidental My Lifeline activation from Mrs Lightfoot - confirmed all is well - membership 9292 - Abi Bussio |
| 29 Nov 2024 - 17:44 - received a call from0781377380 for an unresponsive pt in Gauteng i explained to the person we are situated in cpt i tried to explain that i will give him metros number he ended the call - Tyree Jacobs |
| 29 Nov 2024 - 17:42 - Accidental My Lifeline activation from Lionel Arie Penning # 9891 - confirmed all is well - Tyree Jacobs |
| 29 Nov 2024 - 14:53 - Accidental MyLifeLine activation from Margaret Mason #11051 - confirmed all is well - Tyree Jacobs |
| 29 Nov 2024 - 13:48 - A1 Reports fire coming from the rail way across from fh saps Fire control notified - Tyree Jacobs |
| 29 Nov 2024 - 10:51 - A1 Booking in service - Tyree Jacobs |
| 29 Nov 2024 - 10:41 - A1 Booking in service - Tyree Jacobs |
| 29 Nov 2024 - 07:05 - Received a call from Helen on 0849151909 - caller resides at The Lodge, 20 - 2nd Avenue, Fish Hoek. Caller reports she is an adult female who was diagnosed with Colitis in February of 2024 and woke up this morning very suddenly with nausea, 1x episode of diarrhea, shivers and some body pain. The caller wanted to know if she can take stilpain or if it is to risky with her Colitis. I spoke with Lindi regarding the situation who advised we are unable to provide advice over the phone regarding medication. I phoned the patient back and advised her of this and also offered to send someone out to assess her while also advising her a private bill as she is a non-member. The patient has opted to rather try push through the morning and make contact contact with her GP when they open. If the patient becomes worse then she will phone back - CMR GO |
| 29 Nov 2024 - 03:09 - Received a call from Helen on 0849151909 - caller resides at The Lodge, 20 - 2nd Avenue, Fish Hoek. Caller reports she is an adult female who was diagnosed with Colitis in February of 2024 and woke up this morning very suddenly with nausea, 1x episode of diarrhea, shivers and some body pain. The caller wanted to know if she can take stilpain or if it is to risky with her Colitis. I spoke with Lindi regarding the situation who advised we are unable to provide advice over the phone regarding medication. I phoned the patient back and advised her of this and also offered to send someone out to assess her while also advising her a private bill as she is a non-member. The patient has opted to rather try push through the morning and make contact contact with her GP when they open. If the patient becomes worse then she will phone back - Abi Bussio |
| 28 Nov 2024 - 23:36 - Received a call from Mrs Richards on 0765176507 - patient resides at 14 Tahiti close in Capri. 45 year old female with an ongoing neck spasm for the past 7 days, the patient has seen a physiotherapist and doctors who have prescribed the patient pain medication and given her exercises to do to relax the muscles but they are not helping. The caller reports she is unable to sleep and is experiencing too much discomfort to do anything. The patient reports she is willing to go to hospital if required to get treated for the discomfort. I offered to dispatch someone to the patients residence and advised her of private billing, the patient advised she wanted to discuss with her husband first regarding the private bill and then she would phone back if required or take private transport to FBH. - Abi Bussio |
| 28 Nov 2024 - 18:50 - Received a call from Received a Call from lorane +14695253631 asking for assistance her son is experiencing extreme lower left Abdo pains they are at the Albatross guest house in Simons town 37 Victory Way #1466 she did make mention that the guest house and its members are covered by CMR the membership comes up as a normal household and not a business she said she would try to call a doctor and see from there i did advise her that if anything changes she should call us back and we would be more than happy to help - Tyree Jacobs |
| 28 Nov 2024 - 16:00 - Accidental MyLifeLine activation from Lionel Arie Penning # 9891 - confirmed all is well
- Michelle Thompson |
| 28 Nov 2024 - 14:52 - Transfer came through for E/A Webdispatch. When calling the hospital I found out that the transfer is only for tomorrow. I asked BDM and she said we must tell them we can do it tomorrow. I contacted E/A and spoke to Nonpumelelo. She said that we must leave the call open as pending and continue with it tomorrow when we dispatch a crew. - Michelle Thompson |
| 28 Nov 2024 - 10:12 - A4-booking in service - Tyree Jacobs |
| 28 Nov 2024 - 09:30 - A2-booking in service - Tyree Jacobs |
| 28 Nov 2024 - 08:32 - A1-booking in service 8:28 - Tyree Jacobs |
| 27 Nov 2024 - 18:39 - Received multiple calls between 15h53 to 16h21 from 0847285821 - caller was looking for accounts department, it than appeared that there was fighting goin on in the background but unable to make communication with the caller, the calls all ended and then the caller phoned back twice to report nobody must come out to the residence no matter if they get a phone call from a patient named Margeret on 0844328289 as she has dementia and is not actually injured and they are making contact with the patients GP regarding the injury. L.Bredenhann is also aware of the call - CMR GO |
| 27 Nov 2024 - 16:36 - Received multiple calls between 15h53 to 16h21 from 0847285821 - caller was looking for accounts department, it than appeared that there was fighting goin on in the background but unable to make communication with the caller, the calls all ended and then the caller phoned back twice to report nobody must come out to the residence no matter if they get a phone call from a patient named Margeret on 0844328289 as she has dementia and is not actually injured and they are making contact with the patients GP regarding the injury. L.Bredenhann is also aware of the call - Abi Bussio |
| 27 Nov 2024 - 15:57 - Received a call from Elmerie on 0847285821 - caller looking for the accounts department - Abi Bussio |
| 27 Nov 2024 - 15:34 - Received a call from 0716641672 - caller reports she is a 65 year old female that took a fall yesterday, the patient reports she had a bowel problem and went yesterday to take some medication for it and then she took a fall. The patient reports she is also a diabetic and her blood pressure is currently sitting at 113/68 and the patient is concerned that her blood pressure is low. I advised the patient that we can not assess the patient over the phone or give advice without assessing her due to the possibility of her vitals being inaccurate. The patient advised that she has to care for her husband therefore she does not want to go to hospital and they are scared of the way their residence looks as it is currently being renovated. I will phone the patient back after speaking with lindi to try convince the patient to have someone come out and assess her due to her low BP - Abi Bussio |
| 27 Nov 2024 - 13:33 - Accidental MyLifeLine activation from Mrs Walker- confirmed all is well - membership-8736 - Zheograthia Sauls |
| 27 Nov 2024 - 09:57 - RV1 was taken in to Toyota this morning - Crew was from Alpha 3 Lance and Cebokazi - Abi Bussio |
| 27 Nov 2024 - 09:10 - Response 2 booking in service - Zheograthia Sauls |
| 27 Nov 2024 - 09:08 - Alpha 1 booking in service - Zheograthia Sauls |
| 27 Nov 2024 - 09:08 - Alpha 3 booked in service - Zheograthia Sauls |
| 27 Nov 2024 - 07:53 - RV1 was taken in to Toyota this morning - Crew was from Alpha 3 Lance and Cebokazi - Abi Bussio |
| 26 Nov 2024 - 18:31 - @18:15 Securemed called for a 18 male with abnormal behavior. When asking for on scene callers details she just wanted to know if a ambu is available . I advised that i will first need details for someone scene she then said I cant give info due to the POPI act. All info that was given was street name was Capri drive and that the Pt. is on Discovery Medical Aid - Jarod Echardt |
| 26 Nov 2024 - 18:12 - @18:04 (0823012628) - A lady called for a guy who was stabbed on Saturday when to FBH had stitches down and had a tetnis shot but is vomiting and has diarrhea - I advised the caller that CMR fees start at 1200 to 6000 she then asked what number can she she call for Metro I advised that I can log the call for and Metro will call her back to get more info. The lady then asked what is the time frame till they get I advised that I cant say when Metro will get on scene and she put the phone down well i was still talking to her. - Jarod Echardt |
| 26 Nov 2024 - 08:46 - Alpha 3 booked in service - Abi Bussio |
| 26 Nov 2024 - 08:46 - Response 1 booking in service - busy completing oxygen run to Pisces - Abi Bussio |
| 26 Nov 2024 - 08:46 - Alpha 1 booking in service - Abi Bussio |
| 25 Nov 2024 - 19:28 - Received a call from Elema Black 0824449948 who called inquiring about what to do for a girl who showed up at their door giving them her full name and surname and told them she had a falling out with her parents and does not want to go home, caller advised she looked like someone who is in a state of trauma, or drugs , or is psychotic- callers husband advised the girl that she could not stay with them and asked for her address, caller said it seemed as she got a fright and then left and walked away from them, I advised the caller they should phone SAPS and inform them and describe all her features and exactly what she was wearing and what she told them -call taken and OB entry logged by Zheo - Jarod Echardt |
| 25 Nov 2024 - 16:42 - Accidental MyLifeLine activation from Mr Allen - confirmed all is well - membership 10709 - Zheograthia Sauls |
| 25 Nov 2024 - 10:21 - An adult male from 2nd Avenue called for his daughter with an allergic reaction - and wanted to know what is best to do - as she does have hives and her face is swollen - I did advise that I can send a vehicle they are close by or FBH or Medicross that is also very close. He did ask me about the cost as no longer a member I advised him, I also asked if he did give allergax and he said yes, he is quickly going to try the dr room or will be going to FBH. - Lindi Bredenhann |
| 25 Nov 2024 - 10:12 - Muneer Davis reports that he knocked his right elbow on the tray at the back of RV2 when loading the stair chair on call 20241125/4 - Jarod Echardt |
| 25 Nov 2024 - 09:45 - Accidental MyLifeLine activation from Mrs McIntosh- confirmed all is well - membership 10600 - Zheograthia Sauls |
| 25 Nov 2024 - 09:06 - RV1 - Booking in service - Zheograthia Sauls |
| 25 Nov 2024 - 09:00 - A1 booking in service - Zheograthia Sauls |
| 25 Nov 2024 - 08:41 - Accidental MyLifeLine activation from Mrs Peggy- confirmed all is well - Zheograthia Sauls |
| 25 Nov 2024 - 06:40 - Received a call from 0829266741 - caller reports there is an accident on the N3 near Hilton - I attempted to get a better location and to give the caller a different contact number but he ended the call before I could do so. The caller reports there is a truck upside down and he can see 2 bodies in the roadway - CMR GO |
| 25 Nov 2024 - 05:57 - Received a call from 0829266741 - caller reports there is an accident on the N3 near Hilton - I attempted to get a better location and to give the caller a different contact number but he ended the call before I could do so. The caller reports there is a truck upside down and he can see 2 bodies in the roadway - Abi Bussio |
| 24 Nov 2024 - 22:20 - Received a call from Natasha on 0691177920 - caller reports she resides at 24 Cheetah way in Ocean View and her son (34 year old male) had been consuming alcohol earlier today, the patient has now began to vomit and they have noticed that there is some blood in the patients vomit. I offered to dispatch an ambulance to the residence and advised them of private billing which they were unable to accept. I then offered them the metro contact number and advised it is best that if they are concerned that the patient gets seen to either by a medic or at a hospital. I advised the caller they can also take the patient through to hospital with private transport if they have the means to do so as it is not guaranteed how long an ambulance will take to get to them from Metro as they are very busy. The caller advised they would go privately to hospital but have also saved the metro ambulance contact for future situations. I have also consulted with Lindi - Abi Bussio |
| 24 Nov 2024 - 08:23 - A3 in service - Jarod Echardt |
| 24 Nov 2024 - 08:08 - Rv2/Rv1 in service - Jarod Echardt |
| 24 Nov 2024 - 07:59 - A2 in service - Jarod Echardt |
| 24 Nov 2024 - 07:40 - Accidental MyLifeLine activation from Mrs Ralton - confirmed all is well - membership 10874 - Jarod Echardt |
| 23 Nov 2024 - 22:32 - Received a call from 0674031966 @22:23 asking for an ambulance in Mountain view krugers dorp she said her uncle was stabbed i advised her of our location and then i gave her Metros number i will check with her in the next few mins if she came right - Tyree Jacobs |
| 23 Nov 2024 - 22:27 - Received a call @ 19:36 from 0729926573 asking if they could bring someone for an x ray he did mention that they are tourists and they don't have any medical aid or anything he also asked what hospital he could take the pt to i advised that falsbay X rays might be closed so they could try vic or GSH - Tyree Jacobs |
| 23 Nov 2024 - 17:39 - Received a dispatch request from Metro Edwin REF 1381 - Reports of a PVA in Pokela Road, Masi Law Enforcement OS, 0780596286 - no further info regarding incident or pt condition, just described as critical - Made contact OS with law enforcement - Pt is reponsive, ? L leg injury, pt intoxicated - Advised to monitor pt and if condition deteriorates to activate us - Handed call back to Metro - Brice Lancaster |
| 23 Nov 2024 - 15:19 - Received a call from Courtney, 0662227091 - witnessed an adult male breaking up a dog fight - he screamed about getting an ambulance - caller did not stop, did not see any blood or bites - did not know who to call - gentleman was being assisted by another member of the public - unknown if response required as caller left scene - last known location intersection nelson and riverside road - Brice Lancaster |
| 23 Nov 2024 - 09:21 - A1 - Booking in service - Brice Lancaster |
| 23 Nov 2024 - 09:17 - RV2 - booking in service - Brice Lancaster |
| 23 Nov 2024 - 09:13 - A2 - booking in service - Brice Lancaster |
| 23 Nov 2024 - 09:08 - RV1 - Booking in service - Brice Lancaster |
| 23 Nov 2024 - 08:53 - A3 - Booked in service - Brice Lancaster |
| 23 Nov 2024 - 06:49 - Accidental MyLifeLine activation from Elizabeth Jill Pycroft - confirmed all is well - membership 11070- no response required - Michelle Thompson |
| 22 Nov 2024 - 19:20 - Thembe 0737862269 called from Masi to say his sister is very sick and he needs transport to hospital. I asked if he was a member and he said his boss was. I explained that his sister is not covered then. I explained private billing and he refused. He asked for Metros number. - Brice Lancaster |
| 22 Nov 2024 - 18:40 - Received a Call from E.A Asking in regard to a call she couldn't explain what call or when the call was then she hung up - Tyree Jacobs |
| 22 Nov 2024 - 13:40 - Received a call from Brian 0764759536-line was not the greatest due to background noise- asking for an assessment for a cut on his foot, he said its not bad ,but deep-he advised he is house sitting for people who are members i advised if he is not a member there would be a private bill- he then said it is to much effort for him and will try something else - Zheograthia Sauls |
| 22 Nov 2024 - 12:07 - Accidental MyLifeLine activation from Tony Riley - confirmed all is well - membership 10063 - no response required - Brice Lancaster |
| 22 Nov 2024 - 10:19 - Received a call from Mr Tuck calling about his wife who has been vomiting all night and collapsed about 2 or 3 times- pt is awake, talking and breathing- i have asked Mr Tuck if they are members of cape medical response he said he does not know- they are not members- i advised him of a private bill- he advised that they are on discovery medical aid- i advised that we still need acceptance of a private bill as the medical aid will cover emergency transportation- he got confused as how the medical aid works-did not want to accept private bill, said he will try to get his wife in the car and call back if needed-advised that we could help him get his wife into the car if need be, he declined and said he will call back if he needs too - Zheograthia Sauls |
| 22 Nov 2024 - 09:10 - all vehicles booked in service - Zheograthia Sauls |
| 22 Nov 2024 - 09:02 - Received a call from John Blacklaws, 079 527 0095 - wanted to speak to admin - transferred to 201 - Brice Lancaster |
| 22 Nov 2024 - 06:50 - Received a call from 0710277749 - caller was looking for an ambulance near Guguletu because a driver had been shot and then drove into their property - I gave the caller Metros contact number as the address was not a road I am familiar with - CMR GO |
| 22 Nov 2024 - 06:03 - Received a call from 0710277749 - caller was looking for an ambulance near Guguletu because a driver had been shot and then drove into their property - I gave the caller Metros contact number as the address was not a road I am familiar with - Abi Bussio |
| 22 Nov 2024 - 01:46 - A1 reports interior back lights appear to have blown - the lights flickered briefly and are now not switching on - D.Zimmerman notified and advised vehicle can remain on run until morning to investigate the problem - Abi Bussio |
| 21 Nov 2024 - 21:59 - Accidental MyLifeLine activation from Mrs Burns - confirmed all is well - membership 215 - Abi Bussio |
| 21 Nov 2024 - 21:33 - Received a call from 0790603360 - caller reports he is a patient of Dr Van Der Merwe and is experiencing chest pain - the caller reports that he normally resides in Kommetjie but tonight he is in Athlone, the caller is not on a medical aid therefore he will be driving to a government hospital when he starts returning home which at this stage is unknown. The caller reports he will try stop at False Bay Hospital when he does return home but it is unknown as to when the caller will be returning home. The caller wanted to speak with Dr Van Der Merwe that is why he phoned CMR. I advised we are not connected to Dr Van Der Merwe and if he wanted to speak to Dr Van Der Merwe he would need to make contact with him tomorrow morning. I also offered to give the caller the metro ambulance contact number but he opted to drive himself to a hospital - Abi Bussio |
| 21 Nov 2024 - 18:04 - Received a Call from Janine-0724189258 @ 17:44 asking if we could assist with an ambulance in Ocean view because her Brother has stomach problems i did advise her of private billing as she is not a member i also advised i can call metro on her behalf then they would contact her for more info she opted for metro ill call back for a reff after they log the call call was booked @17:54 after both myself and lindi had metro on the phone for approximately 4 mins each - Tyree Jacobs |
| 21 Nov 2024 - 16:56 - Received a call from DisChem to say someone fainted in the Mall. SAhe is awake and talking now. Advised that we do not have any vehicles available so she said she would tell them to take her to the hospital. - Michelle Thompson |
| 21 Nov 2024 - 15:30 - Adult M came in to have his BP tested, Morgan reports that pt's BP within normal ranges - Morgan did advise that due to his dizziness and cardiac hx to see his GP Dr Rodriques and to please call us if anything changes. - Lindi Bredenhann |
| 21 Nov 2024 - 13:23 - Received a message from Mr Dawson @ Kommetjie fire station who received a call about a pedestrian knocked down- Mr Dawson arrived o/s and updated us that is a false alarm-metro32 o/s-no pt found- original caller not answering - Zheograthia Sauls |
| 21 Nov 2024 - 11:39 - Accidental MyLifeLine activation from Mrs Cullingworth - confirmed all is well - membership-3907 - Zheograthia Sauls |
| 21 Nov 2024 - 08:28 - A1 booking in service - Tyree Jacobs |
| 21 Nov 2024 - 06:48 - Received a call from Mr Bell on 0217870102 - the call initially diverted - I phoned the caller back who reported he resides at NHM and his wife has been vomiting through the night and now appears to be very weak and confused. The caller wanted to know if we can come out and give the patient something for the vomiting, I advised I could send someone out to assess the patient and we could take the patient to hospital if she requires treatment. The caller wanted to know roughly how long a vehicle would take to get to his location. I advised +-20-30 minutes (10 minutes to book mobile and 10 minutes to drive+-) to which the caller decided he would rather wait for the healthcare at NHM to open to see if they could rather assess the patient. I offered again to dispatch a vehicle to assess the patient but the caller declined for now and will phone back if anything changes - CMR GO |
| 21 Nov 2024 - 06:08 - Received a call from Mr Bell on 0217870102 - the call initially diverted - I phoned the caller back who reported he resides at NHM and his wife has been vomiting through the night and now appears to be very weak and confused. The caller wanted to know if we can come out and give the patient something for the vomiting, I advised I could send someone out to assess the patient and we could take the patient to hospital if she requires treatment. The caller wanted to know roughly how long a vehicle would take to get to his location. I advised +-20-30 minutes (10 minutes to book mobile and 10 minutes to drive+-) to which the caller decided he would rather wait for the healthcare at NHM to open to see if they could rather assess the patient. I offered again to dispatch a vehicle to assess the patient but the caller declined for now and will phone back if anything changes - Abi Bussio |
| 21 Nov 2024 - 00:19 - Accidental MyLifeLine activation from Mr Kay - confirmed all is well - membership 11190 - Abi Bussio |
| 20 Nov 2024 - 15:28 - DZ called in a bush and grass fire on the N1 Inbound between N7 and Century Drive. Fire control informed - Michelle Thompson |
| 20 Nov 2024 - 09:41 - A1 booking in service - Tyree Jacobs |
| 20 Nov 2024 - 09:33 - A2 booking in service - Tyree Jacobs |
| 20 Nov 2024 - 09:00 - RV2 booking in service - Tyree Jacobs |
| 20 Nov 2024 - 08:34 - CAA 32171- a lady pushed through traffic and A1 pushed in her side mirror if complain does come in, A1 is aware- very limited information as A1 was mobile to FBH- Lady works at or for living hope - Zheograthia Sauls |
| 20 Nov 2024 - 08:28 - RV1 booking in service - Zheograthia Sauls |
| 20 Nov 2024 - 02:42 - @21:16 CIS called for a MVA on Red Hill Rd Near C Camp asked the lady for a O/S contact she gave two 0721563971/0760927364. Called the first number @02:21 and they advised that the Pt. was taken to hospital 5 minutes before we phoned them and there is no other Pt. on the scene. Advised the caller that SAPS will be called tried calling S/Town SAPS no answer so called F/Hoek SAPS who will try and call them up via the radio. Called the O/S contact again to reconfirm the there is no other Pt. and they confirmed no other Pt. - They did say that the Pt. that was taken to hospital was holding his ribs - Jarod Echardt |
| 19 Nov 2024 - 23:49 - Accidental MyLifeLine activation from Mrs Walker - confirmed all is well - membership 8736 - Jarod Echardt |
| 19 Nov 2024 - 11:39 - Received a call from Vuyo-0827765481 who requested an ambulance for their neighbour who is feeling unwell and unable to move advised them of a private bill and they and pt are unable to accept, advised we could log the call with metro, call logged REF1451 - Zheograthia Sauls |
| 19 Nov 2024 - 09:33 - Marie called Mel and Greg was there for a female patient yesterday- she just wanted to let us know that the pt went to the hospital this morning and they ?burst appendix she is now on a drip- she did ask how they did not pick it up yesterday and I advised that that is why we often suggest that pt goes to the hospital because we are not always able to do all the necessary test. Mel and Greg suggested she go to the hospital. I wish the patient well on behalf of CMR. - Lindi Bredenhann |
| 19 Nov 2024 - 08:38 - A1 booking in service - Zheograthia Sauls |
| 19 Nov 2024 - 08:38 - RV1 booking in service - Zheograthia Sauls |
| 19 Nov 2024 - 08:20 - A2 booking in service - Abi Bussio |
| 19 Nov 2024 - 08:18 - RV2 booking in service - Abi Bussio |
| 18 Nov 2024 - 18:47 - Received a call from 0662990980 - caller reports MVA on N1 near Canal walk - I put the caller through to Metro ambulance to see if they have vehicles available in the area - CMR GO |
| 18 Nov 2024 - 17:06 - Received a call from 0662990980 - caller reports MVA on N1 near Canal walk - I put the caller through to Metro ambulance to see if they have vehicles available in the area - Abi Bussio |
| 18 Nov 2024 - 16:15 - 20241118/4 MVA - G Mills reports a small piece of glass in his R hand Palm area - he did take most of it out but it seems to be a bit pussy - He is going to go home now and clean it again - T Theron is aware. - Lindi Bredenhann |
| 18 Nov 2024 - 15:56 - Accidental MyLifeLine activation from Mrs Andreae - confirmed all is well - membership 10909 - Abi Bussio |
| 18 Nov 2024 - 13:43 - Received a accidental call from 0766537052 - caller confirmed all is well and was accidental - whatsapp call - Abi Bussio |
| 18 Nov 2024 - 12:26 - Accidental MyLifeLine activation from Mrs Raphael - confirmed all is well - membership 11067 - Abi Bussio |
| 18 Nov 2024 - 09:14 - Accidental MyLifeLine activation from Mrs Walker - confirmed all is well - membership 8736 - Abi Bussio |
| 17 Nov 2024 - 22:05 - A1 came across an 2 x separate MVA at the Westlake turnoff - no injuries at 1st mva headed to 2nd MVA to investigate - FIRE E71A- SAPS and Towing OS - - Brice Lancaster |
| 17 Nov 2024 - 21:20 - Received a call from 0614159622 requesting dispatch for a pt with low blood sugar 2.1 to 2.3 difficult to get info from caller as she was quite stressed pt is in rocklands mitchells plain advised it is out of our area, caller then advised another ambulance service is calling them back - Zheograthia Sauls |
| 17 Nov 2024 - 19:52 - Received a call from 0845164070 - Her 89yo Adult Mother SATS 89% - Sats have been steadily dropping this week - Pt saw Dr who recommended monitoring it and to go to hosp if it drops below 90%- Pt seems fine, no complaints and she has been drinking and smoking - Known cardiac with pacemaker - non member - She would like advice as she does have a Dr Appointment tom - Advised we are happy to send someone to assess but if the Dr recommended hospitalization if SATS drop below 90 then the best course of action would be to take her through to hosp for assessment - She will transport privately - advised to call us should any issues occur and we will dispatch response to assist - Brice Lancaster |
| 17 Nov 2024 - 19:11 - Received a Primary dispatch from Mobidispatch EA - initial destination provided was Station 16 in Strandfontein - Jarrod checked with DZ, who is unaware of any incident - Checked with Lindi and she recommended calling os - Spoke Natasha, pt niece, and advised of the possibility of private billing should medical aid not cover callout - Natasha did not want to accept private billing - Handfed call back to EA for reallocation - ea updated on pt correct location - Brice Lancaster |
| 17 Nov 2024 - 09:34 - A2 in service - Jarod Echardt |
| 17 Nov 2024 - 08:58 - A3/RV1 in service - Jarod Echardt |
| 17 Nov 2024 - 08:31 - Rv2 in service - Jarod Echardt |
| 17 Nov 2024 - 08:28 - A1 in service - Jarod Echardt |
| 17 Nov 2024 - 08:13 - Accidental Lifeline activation for a fall notification received from Mr. Biggs #10291 - confirmed all is well - Jarod Echardt |
| 16 Nov 2024 - 22:00 - Fall event occurred for Pamela Laity - #4879 - As such no alert came through main system - only via sms - checked with Mrs Laity and everything is fine - no response required - Brice Lancaster |
| 16 Nov 2024 - 15:44 - Accidental Lifeline activation received from Mrs. Mitton #10778 - confirmed all is well - Jarod Echardt |
| 16 Nov 2024 - 13:31 - Mrs. De Muynk called by mistake - 12 Nthombeni Way Noordhoek - Membership 3397 - Jarod Echardt |
| 16 Nov 2024 - 09:22 - Rv2 in service - Jarod Echardt |
| 16 Nov 2024 - 08:50 - RV1 08:46 - A3 0847 in service - Jarod Echardt |
| 16 Nov 2024 - 08:50 - Traffic control called for a Cyclist that was knocked down on Chapmans Peak Dr near a construction - Called on scene (08736440707) Travis who advised that its Hout Bay side of Chappies. Pt. has facial injuries O/S caller was advised that a closer service will be phoned. Pt. is on Camaf medical aid - Called ER24 they advised no vehicles then called Netcare they advised that they will call on scene and REF#5109 - Jarod Echardt |
| 16 Nov 2024 - 08:25 - A1 in service - Jarod Echardt |
| 16 Nov 2024 - 00:57 - Minor mva at Kommetjie Road and 15th Ave. Checked it out and no injuries. - Michelle Thompson |
| 16 Nov 2024 - 00:48 - Accidental Lifeline activation received from David Biggs #10291 - confirmed all is well - Michelle Thompson |
| 15 Nov 2024 - 21:23 - Accidental Lifeline activation received from Constance Walker confirmed all is well Mem # 8736 - Tyree Jacobs |
| 15 Nov 2024 - 20:04 - A2 to 1st FH Sea Scout Group for an information evening. - Michelle Thompson |
| 15 Nov 2024 - 18:34 - Received a call from Ronald D Pendlebury - 0839268912 - 11 Atlantic Way ,Sun Valley - Known Diabetic - RV1 assessed him last night as his HGT was high - 20241114/10 - He wanted advise as he is experiencing the same symptoms - he ate a salad and 2 scones with strawberry jam for lunch and has been testing levels regularly since - it went from 16 down to 12 and appears to be continually dropping to normal baseline - advised to drink lots of water to try help get it down - Caller says he feels fine, no dizzyness, no confusion, no blurred vision - Advised the best course of action is to see his GP Dr Rodrigues and have a discussion regarding these spikes - She will have his history and be able to assist in preventing further spikes - Advised to call us should anything change and we will dispatch
- Brice Lancaster |
| 15 Nov 2024 - 17:33 - Lifeline activation received from Aafke Zurcher confirmed all is well Mem# 10852 - Brice Lancaster |
| 15 Nov 2024 - 16:42 - Melck 0837037283 called enquiring about joining CMR - Resides in Rosebank - Advised they are somewhat outside of our service area and recommended engaging a more proximal Response - Brice Lancaster |
| 15 Nov 2024 - 16:37 - Followed up with Shell Garage, as per below message - Pt has left property on own accord - left via taxi - Brice Lancaster |
| 15 Nov 2024 - 16:10 - Received a call from Shell Fish Hoek, 0217820800 - Adult Male collapsed on property - Indigent - Pt breathing awake and talking but lying on the ground - Advised we are happy to send crew to assist but there may be a private bill - offered to log with Metro - Logged with Metro REF 1898 - Brice Lancaster |
| 15 Nov 2024 - 12:43 - A3 rteports Glen Cairn robots are flashing red - causing traffic heading into ST - Brice Lancaster |
| 15 Nov 2024 - 11:35 - Accidental Lifeline activation received from Sandra Myers confirmed all is well Mem# 7277 - Zheograthia Sauls |
| 15 Nov 2024 - 08:55 - A2 - A3 - booking in service - Brice Lancaster |
| 14 Nov 2024 - 20:39 - Tony #10076 called. His 3 yr fell and hit his ear on the side of the bath. It is not red but he is complaining of pain. They have given him pain meds. He asked what to watch out for for a ?burst ear drum. I advised that it would be unlikely and for him to watch out for nausea and vomiting. I offered to send a vehicle out for an assessment but he said that he would monitor and call us if necessary - Michelle Thompson |
| 14 Nov 2024 - 19:09 - Received a call from 0648175904. He has a fast heart rate, thinks his speech is slurry and has been tired today. I asked if he is a member and he said no he just called the first number he found. He is in Kommetjie. When I advised of private billing he said that he was looking for the govt service but put the phone down before I could even give him the number. - Michelle Thompson |
| 14 Nov 2024 - 09:03 - A3 booked in service - Zheograthia Sauls |
| 14 Nov 2024 - 08:28 - RV1- A1 booked in service - Zheograthia Sauls |
| 14 Nov 2024 - 08:04 - RV2 - A2 - Booked in service - Brice Lancaster |
| 14 Nov 2024 - 07:25 - Accidental Lifeline activation received from Lionel Arie Penning confirmed all is well Mem# 9891 - CMR GO |
| 14 Nov 2024 - 01:31 - Received a call from 0832521032 - caller looking for assistance to sedate her cat who has an ear infection with possible brain tumor - the cat has become very restless and the caller wanted to know if we could assist with sedating the animal. I advised we do not provide animal care and the nearest vet that would be open would be Rosmead in Kenilworth, the caller advised she did think of that but did not want to drive the cat so far. The caller understood that we do not offer animal care and ended the call - Abi Bussio |
| 13 Nov 2024 - 18:47 - Beverly Walls #4492 tested her device - All is fine - CMR GO |
| 13 Nov 2024 - 17:31 - Accidental Lifeline activation received from Lionel Arie Penning confirmed all is well Mem# 9891 - Tyree Jacobs |
| 13 Nov 2024 - 15:05 - Beverly Walls #4492 tested her device - All is fine - Michelle Thompson |
| 13 Nov 2024 - 14:59 - Accidental Lifeline activation received from Michaela Van Rooyen confirmed all is well Mem#10942 - Tyree Jacobs |
| 13 Nov 2024 - 09:00 - A1 Booking in service - Tyree Jacobs |
| 13 Nov 2024 - 08:51 - Rv2 Booking in service - Tyree Jacobs |
| 13 Nov 2024 - 07:24 - 0787540700 called for 19 month old baby got hold of a capsule - anti depression pills caller not a member after i advised of private billing he said hell take her via private transport to hospital - Tyree Jacobs |
| 13 Nov 2024 - 07:12 - RV1 booking in service - Zheograthia Sauls |
| 12 Nov 2024 - 10:04 - Accidental Lifeline activation received from John and Janet Jackson- confirmed all is well - membership-10534-testing - Zheograthia Sauls |
| 12 Nov 2024 - 09:57 - Accidental my life line alert from Mr ferguson Mem#10757 confirmed that all is well and no response needed - Tyree Jacobs |
| 12 Nov 2024 - 09:56 - 0735577537 called @ 08:45 in regards to someone named Bev Botha not feeling well she said shes not sure if bev is a member after i checked the address phone number and name on our system no member was found i advised the lady that we could then send a vehicle but i would have to advise her of private billing she said the cost is to much then said she would call me back and never called back - Tyree Jacobs |
| 12 Nov 2024 - 09:09 - A4 Booking in service - Tyree Jacobs |
| 12 Nov 2024 - 09:08 - Rv2 Booking in service - Tyree Jacobs |
| 12 Nov 2024 - 08:43 - A2 in service - Tyree Jacobs |
| 12 Nov 2024 - 08:24 - A1 in service - Zheograthia Sauls |
| 12 Nov 2024 - 06:27 - Accidental Lifeline activation received from Mrs Sonnekus- confirmed all is well - membership-9843 - Michelle Thompson |
| 11 Nov 2024 - 23:37 - Received a call from Cornecia 0676784687. She is 3 months pregnant and is feeling dehydrated. Has been vomiting and has diarrhea. She would not accept private billing so asked for the number for Metro which I gave her. - Michelle Thompson |
| 11 Nov 2024 - 21:44 - Received a call from 0810426681. She says there is a gentleman lying face first on the ground opposite Shoprite. She says she has just driven past 3 hours later and he is still there. I spoke to Lindi who said I must call Metro and hand it over to them. I called FH SAPS who said they only have 2 members in the Charge Office and no vehicles available tonight. Metro Ref: 2932 - Michelle Thompson |
| 11 Nov 2024 - 21:07 - Accidental Lifeline activation received from Hendrik Goedhart # 10010. His daughter called while I was trying to call him to say it was an accidental alert - he lent against the table and pushed it in error. All is fine - Michelle Thompson |
| 11 Nov 2024 - 16:30 - Accidental Lifeline activation received from Mrs Walker - confirmed all is well - membership-8736 - Abi Bussio |
| 11 Nov 2024 - 07:29 - Accidental Lifeline activation received from Mrs Funnel - confirmed all is well - membership-11121 - Zheograthia Sauls |
| 11 Nov 2024 - 06:42 - Received a call from Mr Sable - 10 Milner Road, Muizenberg. He said his wife had chest pain. She is not nauseous. He said it might be a panic attack and she didn't want us to come out. I asked if they were members and he first said yes. I could not find them on the database. He then said her mom was a member. They do not stay at the same address so I said that unfortunately they would not be covered. He didn't want to accept private billing and said he would call me back in 5 mins after checking with her. He did not give me his number and called from an unknown number. - CMR GO |
| 11 Nov 2024 - 05:16 - Received a call from Mr Sable - 10 Milner Road, Muizenberg. He said his wife had chest pain. She is not nauseous. He said it might be a panic attack and she didn't want us to come out. I asked if they were members and he first said yes. I could not find them on the database. He then said her mom was a member. They do not stay at the same address so I said that unfortunately they would not be covered. He didn't want to accept private billing and said he would call me back in 5 mins after checking with her. He did not give me his number and called from an unknown number. - Michelle Thompson |
| 11 Nov 2024 - 05:03 - Received a call from Mrs Duncan #1203 who has been vomiting and had diarrhea all night. She says the diarrhea has stopped but wanted to know if we can give her something for the vomiting. I advised her that we would unfortunately have to take her to hospital as we cannot give meds and leave her at home. She did not want this and said she would wait until 08.30 and contact Medicross. - Michelle Thompson |
| 11 Nov 2024 - 03:46 - Received a call from Mrs Hurwitz - 0741120265. She has Gall stones and called to ask if there is anything she can do to relieve the pain as it has been going on since about 11pm. I told her that unfortunately we cannot give her anything but we can take her to hospital. She is seeing Dr Kempe today and is having them out but just wanted to know if we could give her any advise. - Michelle Thompson |
| 10 Nov 2024 - 23:13 - Received a call from 0721946085. The gentleman first said he is outside the office and his child is ill. I explained that we do not have a clinic at the office and that we go to people's houses to assess. He then asked if we can go out to his house. I asked if they were members and he said he thinks so. I asked for the address - 6 Blackbird Road, Sunnydale. I looked it up and they are not members. He then said his wife's parents were but they didn't know the house number in 1st Crescent.. I said I would be happy to send a vehicle to his house but there would be a private charge. He asked if Medical Aid would cover it and I said most probably only if we transported to hospital. He then said they would monitor and call us back if necessary. - Michelle Thompson |
| 10 Nov 2024 - 20:44 - Received a call from 0678152714. 43 Phobus Rd, OV. His daughter is very sick - been vomiting and had diarrhea since this morning. Have given her Calpol. He says they have been waiting a long time. Ref for 107/ Metro 1002272742. Called Metro and Amb 72 has been dispatched. - Michelle Thompson |
| 10 Nov 2024 - 20:26 - Lifeline alert from Gillian Lorimer #9700. She has a snake in her house. I gave her the numbers of Steve Meighan: 064 681 0779 and Will De Meyer 0832443587 - Michelle Thompson |
| 10 Nov 2024 - 18:01 - Received a call from Alisia on 0799977866 at 18 Cormorant circle in Imhoffs Gift - caller reports her husband is having ?panic attack lying on the floor and experiencing SOB. I offered to dispatch someone to the scene but the caller did not want to accept private billing and stated "she knows someone in her road". I assumed the caller was speaking about D.Behr who has RV2 at his residence for shift. I made contact with Lindi to advise her of the situation who then advised that I make contact with RV2 to see if he had received the call. I managed to RV2 who reported his daughter (Emma) received the call from the above caller looking for someone to come and look at the patient but no longer then 2 minutes later the caller phoned them back to cancel the vehicle as the patient appears to have recovered. I have updated Lindi on the situation - Abi Bussio |
| 10 Nov 2024 - 10:39 - Received a call from 0832977506 - caller enquiring about tetanus injections - I advised we do not offer them but I believe some pharmacies do offer alternatively the local hospital - Abi Bussio |
| 10 Nov 2024 - 07:46 - Accidental Lifeline activation received from Mrs Dallas - confirmed all is well - membership 10821 - Abi Bussio |
| 09 Nov 2024 - 22:46 - Received a call from Tosea, 0634654603 regarding her neighbour - Adult Female was hit head with a stone by accident - no loss of consciousness -possibly needs sutures - non member, no medical aid - unable to accept private billing - advised of metro services and logged call on their behalf - REF 2159 - Brice Lancaster |
| 09 Nov 2024 - 09:42 - Accidental Lifeline activation received from Mrs. Amor-Smith - confirmed all is well - membership 10310 - Jarod Echardt |
| 09 Nov 2024 - 08:32 - A1 in service - 08:32 - Jarod Echardt |
| 09 Nov 2024 - 08:28 - A3 in service 08:26 - Jarod Echardt |
| 09 Nov 2024 - 08:27 - - Jarod Echardt |
| 09 Nov 2024 - 08:16 - Rv1 in service 08:16 - Jarod Echardt |
| 09 Nov 2024 - 08:14 - A2 in service 08;14 - Jarod Echardt |
| 09 Nov 2024 - 08:14 - RV2 In service - Jarod Echardt |
| 09 Nov 2024 - 07:46 - Accidental Lifeline activation received from Mrs. Walker - confirmed all is well - membership 8736 - Jarod Echardt |
| 08 Nov 2024 - 19:35 - Received a call from Setumo Makapane, 0876551800 - he wanted to know if we have any vehicles avail for primary call in Buuren retirement village in Kryfontein - advised outside our dervice area - Brice Lancaster |
| 08 Nov 2024 - 08:32 - A2 in service 08:31 - Jarod Echardt |
| 07 Nov 2024 - 17:17 - Accidental Lifeline activation received from Mr Penning - confirmed all is well - membership 9891 - Zheograthia Sauls |
| 07 Nov 2024 - 17:10 - Lifeline alert for Margaret Perkins - made contact via device - she is requesting dispatch a an Adult Female has collapsed in the Silvermine Village Clubhouse - she is currently awake breathing and talking but still on the ground - Whilst speaking to Mrs Perkins a nursing sister arrived - She has called the Dr and they will be down to see the Pt now - No CMR response require as of yet - Sister Mandy called to request response 20241107/16 - Brice Lancaster |
| 07 Nov 2024 - 12:09 - received a call from Mr Burke 0738528949, He checks on his neighbour every morning at 60 Northshore Drive - unable to make contact this morning and can't see her through windows - He is worried she is having a medical emergency - Advised I will try make contact via Lifeline Device and confirm if emergency or not - unable to make contact via device or cell on membership # 10523 - Called back Mr Burke to discuss next best course of action - He says he spoke with her gardener and she has gone out to Cape Town for the day - no response required - Brice Lancaster |
| 07 Nov 2024 - 11:16 - Received a call from Johnathon 0726503778 - wanting to discuss his Moms Lifeline Device as they tested it Sat and today, doesn't appear to be working - Advised he would likely need to speak to Jamie regarding issue but they are year end function - Checked Moms membership, Gillian M L Dunstan, 84 Evergreen Noordhoek, glen cairn expressway # 6565 - when checking membership no lifeline has been added to account - Johnathon advised she was handed the device from Evergreen staff - Advised the reason the device is not working is it isnt linked to any account as Evergreen Glen Cairn does should not have access to our devices nor the auth to hand them out - Advised to call on Mon and we can investigate further - Sent an Email to Jamie to make her aware - Brice Lancaster |
| 07 Nov 2024 - 10:48 - Received a call from 0100257709 looking for Dr Du Toits office advised the caller they have the incorrect number - Zheograthia Sauls |
| 07 Nov 2024 - 10:17 - All vehicles booked in service - Zheograthia Sauls |
| 07 Nov 2024 - 01:01 - Received a call from 0827953593. He has been vomiting for most of the day and has quite bad abdo pains. He is not a member but I advised him that I can send a vehicle out and advised him of the billing costs. He said he will see how he is later. I advised him to try some coke or black rooibos tea and perhaps some toast. - Michelle Thompson |
| 07 Nov 2024 - 00:51 - Received a call from 0212763256 wanting to know if we can do stitches. She then said she will get her husband to go to FBH. - Michelle Thompson |
| 06 Nov 2024 - 20:52 - Received a call from 0726503778 asking if they could test a life line device it is not working i advised him that he can call us back tomorrow and we might be able to help resolve the issue - Tyree Jacobs |
| 06 Nov 2024 - 20:22 - Received a call from Sybil #8611. She called to ask what she can take to unblock her ears. She has an URTI and is on antibiotics. I advised that I can't suggest anything but that she should call the Dr tomorrow if she is still not feeling better, - Michelle Thompson |
| 06 Nov 2024 - 16:25 - Lifeline activation received from Mr P H Moon - confirmed all is well - membership 6914 - Brice Lancaster |
| 06 Nov 2024 - 14:58 - Lifeline activation received from Mrs Wills- confirmed all is well - membership 10144- Jamie testing - Zheograthia Sauls |
| 06 Nov 2024 - 12:58 - Accidental Lifeline activation received from Miss Burman - confirmed all is well - membership 4444 - Zheograthia Sauls |
| 06 Nov 2024 - 12:08 - T.Theron has went down to see Darrens mom, complaining of abdo pain, will call if assistance needed - Zheograthia Sauls |
| 06 Nov 2024 - 11:57 - Received a call 02178252486 @11h36 inquiring about a pt who may need assistance, but with a script, the caller advised they do not provide scripts i then tried to find out if the pt needs to be assessed or if she needs a script as we do not provide scripts caller then handed the phone to the pt who advised it is the wrong number she is looking for a doctors office and the caller apologized and said this was the number provided by her, and that we are not needed - Zheograthia Sauls |
| 06 Nov 2024 - 06:55 - Accidental Lifeline activation received from Mrs Redekah - confirmed all is well - membership 1977 - CMR GO |
| 06 Nov 2024 - 01:15 - Accidental Lifeline activation received from Mrs Redekah - confirmed all is well - membership 1977 - Abi Bussio |
| 05 Nov 2024 - 22:30 - Received a call from Iris 0217001102 who works at Polsmoor - caller reports her daughter is feeling unwell but is not on a medical aid and resides in Blue Downs, the caller is looking for an ambulance that can respond to that area. I gave the caller Metros contact number who she will be calling for her daughter. - Abi Bussio |
| 05 Nov 2024 - 15:17 - Received a call from 071 287 1406 asking if we could assist an elderly female who is a bit disorientated @ The Avenue Retirement hotel in 1st avenue and needs an assessment i advised the caller we would send a veh but after the call ended i realized we do not have vehicles avail i called her back to explain to her and she said the nurse has just been with the pt and gave her something to calm down so we can stand down our ambo if need be they will call us back on a later stage to ask for assistance - Tyree Jacobs |
| 05 Nov 2024 - 10:07 - Accidental Lifeline activation received from Chris Kaier- confirmed all is well - membership 619 - Zheograthia Sauls |
| 05 Nov 2024 - 09:11 - Water fault has been logged with city reference number 9118626213 - Zheograthia Sauls |
| 05 Nov 2024 - 08:59 - A3 Booking in service
A4 Booked in service
Rv2 Booked in Service - Tyree Jacobs |
| 05 Nov 2024 - 08:58 - A1 Booking in service - Tyree Jacobs |
| 05 Nov 2024 - 08:42 - Received a call from 0724072874, inquiring about the my lifeline, as it was not working, we then received the activation and told them we got it, which they said they were just testing it as it seems to be a delay and then the second activation did not work, she said they would leave it for a while and then try it in a bit later, if it does not work by then she will call back and then we will put her through to the my life line department- membership 10283 - Zheograthia Sauls |
| 05 Nov 2024 - 08:33 - Accidental Lifeline activation received from Mrs. Dallas - confirmed all is well - membership 10821 - Zheograthia Sauls |
| 05 Nov 2024 - 08:21 - Rv1 Booking in service - Tyree Jacobs |
| 05 Nov 2024 - 07:25 - Accidental Lifeline activation received from Mrs. Dallas - confirmed all is well - membership 10821 - Zheograthia Sauls |
| 05 Nov 2024 - 06:49 - Received a call from Russell at DMC who reports he received a call from Steven on 0844920999 for a collapse - I phoned Steven who reports he drove past what appeared to be runner lying down surrounded by other runners but he was unable to stop to investigate. I have spoken to Lindi due to no further information and no further calls regarding the incident, the call will remain an OB entry unless further information is provided. Incident took place outside Folk Cafe, St James Main road - CMR GO |
| 05 Nov 2024 - 06:30 - Received a call from Russell at DMC who reports he received a call from Steven on 0844920999 for a collapse - I phoned Steven who reports he drove past what appeared to be runner lying down surrounded by other runners but he was unable to stop to investigate. I have spoken to Lindi due to no further information and no further calls regarding the incident, the call will remain an OB entry unless further information is provided. Incident took place outside Folk Cafe, St James Main road - Abi Bussio |
| 04 Nov 2024 - 19:16 - Received a call from Hanali at E/A on 0877422776 - caller wanted a quotation for a discharge of a patient from TMH to Nerina Gardens, I quoted +-R3140.00 to which the caller stated was too much for the private client. - Abi Bussio |
| 04 Nov 2024 - 18:48 - Accidental Lifeline activation received from Mrs. Burns - confirmed all is well - membership 215 - Michelle Thompson |
| 04 Nov 2024 - 13:36 - Received a a call from Dr sangela From FBH in Regards to a pt we found at Scarborough beach the Dr says pt is looking for her car or is unsure where she parked her car i did advise doc that we found her in the parking @ Scarborough beach and the car might still be there - Tyree Jacobs |
| 04 Nov 2024 - 10:46 - Accidental Lifeline activation received from Mrs. Mitton - confirmed all is well - membership 10778 - Tyree Jacobs |
| 04 Nov 2024 - 10:16 - Received a call from 0760222450 caller is looking for an ambulance service in Retreat, I advised the caller we are in Fish Hoek. The caller asked which other ambulance service he can contact ,which i then advised him about Metro, the caller will be making contact with Metro ambulance to arrange transportation for a patient - Zheograthia Sauls |
| 04 Nov 2024 - 09:33 - Accidental MyLifeLine activation received from Mrs. Walker - confirmed all is well - membership - 8736 - Zheograthia Sauls |
| 04 Nov 2024 - 09:07 - Rv1 booked in service - Tyree Jacobs |
| 04 Nov 2024 - 09:06 - RV2 booking in service - Zheograthia Sauls |
| 04 Nov 2024 - 08:54 - Received a missed call from +27 65 226 9487, called the number back, caller advised there is no emergency, he just wanted ask a simple question and realized he phoned the emergency number and hung up - Zheograthia Sauls |
| 04 Nov 2024 - 08:54 - A4 booked in service - Zheograthia Sauls |
| 04 Nov 2024 - 08:52 - Rv1 booked in service - Tyree Jacobs |
| 04 Nov 2024 - 08:51 - A3 booked in service - Tyree Jacobs |
| 04 Nov 2024 - 08:39 - A4 booked in service - Zheograthia Sauls |
| 04 Nov 2024 - 08:28 - A1 booked in service - Zheograthia Sauls |
| 03 Nov 2024 - 15:39 - Accidental MyLifeLine activation received from Mrs Parker - confirmed all is well - membership 10735 - Abi Bussio |
| 03 Nov 2024 - 12:43 - Received a call from 061111984 caller is looking for an ambulance service in Vredenberg, I advised the caller we are in Fish Hoek. I offered to give the caller Metros contact number as the patient is not on a medical aid, the caller will be making contact with Metro ambulance to arrange transportation for a patient. - Abi Bussio |
| 03 Nov 2024 - 12:18 - Accidental MyLifeLine activation received from Mrs Mitton - confirmed all is well - membership 10778 - Abi Bussio |
| 03 Nov 2024 - 09:41 - A1 booked in service - Abi Bussio |
| 03 Nov 2024 - 09:40 - A4 booked in service - Abi Bussio |
| 03 Nov 2024 - 09:40 - A3 booked in service - Abi Bussio |
| 03 Nov 2024 - 09:40 - RV1 booked in service - Abi Bussio |
| 03 Nov 2024 - 07:54 - Received another call from Lolentia on 0618638126 - caller wanted to find out if they come in and sign up as members tomorrow and then we transport the patient to hospital would it be covered. I advised the caller that it is not guaranteed to be covered due to the emergency being postponed over multiple days in order to be covered by a CMR membership. - Abi Bussio |
| 03 Nov 2024 - 07:43 - Received a call from Lolentia on 0618638126 while on another call therefore call answered by Mel on RV1 - Mel advised the caller I would phone back as they wanted to get a quotation for transport - I made contact with the caller who reports her grandmother a 92 year old female had a hip replacement last year and a few days ago the patient stood up and since then has not been able to bare weight on the hip. The caller reports they phoned Metro yesterday but are still waiting for an ambulance and the patient is in a lot of pain. I advised the caller we can send out an ambulance and depending on the patient level of care would depend on the quotation starting at around R3000.00 for transport. The caller advised the quotation was a lot and she would need to speak to her brother and sister first. I offered to make contact with Metro to follow up on the ambulance but the caller declined on multiple offers, I advised we can follow up on either the address or metro reference number to which she declined and said they didnt know the address it was logged under as her sister made the call and she does not have a metro reference. The caller advised she would phone back once she had spoken to her brother and sister - Abi Bussio |
| 03 Nov 2024 - 07:00 - Received a call from 0718063705 - caller looking for an ambulance in Kraaifontein, I advised the caller we are based in Fish Hoek. I offered to give the caller an alternative contact number for a closer service and then she ended the phone call - Abi Bussio |
| 03 Nov 2024 - 05:30 - Accidental MyLifeLine activation received from Mrs. Boyes - confirmed all is well - membership - 2486 - Jarod Echardt |
| 02 Nov 2024 - 20:45 - @20:35 A lady (0725388777) called for her friend who was busy with prattly steel and ingested some and now her forearms are pulling stiff. She wanted to know if Longbeach medical has a after hours GP that they can call or is there any GP that does calls after hours I advised that im unsure but a vehicle can be sent. Caller then put the phone down - Jarod Echardt |
| 02 Nov 2024 - 18:47 - Received a call from 0824398202 - caller reports a client Mrs O'Regan has miss placed her MyLifeLine and they wanted to confirm where the device is. I managed to check the MyLifeLine system and noticed it was at the patients residence. They will continue to search the patients residence for the device - CMR GO |
| 02 Nov 2024 - 17:35 - Received a call from 0824398202 - caller reports a client Mrs O'Regan has miss placed her MyLifeLine and they wanted to confirm where the device is. I managed to check the MyLifeLine system and noticed it was at the patients residence. They will continue to search the patients residence for the device - Abi Bussio |
| 02 Nov 2024 - 17:13 - Accidental MyLifeLine activation received from Shirley Dallas - confirmed all is well - membership - 10821 - Abi Bussio |
| 02 Nov 2024 - 14:17 - Received a call from 0788033261 - appears to be a pocket dial from rustling noises in the background, attempted to call back but no answer. Non members therefore no further information - Abi Bussio |
| 02 Nov 2024 - 09:21 - Received a call from Ian Klopper on 0767116614 - reports he is outside 262 St James Main road with an adult male post collapse appears to be requiring mental health related treatment, patient is currently GCS 14/15. I advised will check with Metro as they had reported they are running to a similar call in that area. Confirmed with Mr Brookman at Metro that the call was logged under reference 0637 and that Metro Ambulance 47 has just arrived on scene. I made contact with Ian Klopper who reported that Metro Ambulance 47 had just arrived on scene. - Abi Bussio |
| 02 Nov 2024 - 08:55 - A4 booking in service - A2 off run due to interior lights not working, D.Z is aware - Abi Bussio |
| 02 Nov 2024 - 08:49 - Mr Maneer from Metro control phoned to report there is a call in the St James area for a 28 year old male who collapsed, patient is responsive but disorientated. Mr Maneer just wanted to confirm that we did not have the call / vehicles on route as Metro Ambulance is already on route to the scene - Abi Bussio |
| 02 Nov 2024 - 08:41 - RV2 booking in service - Abi Bussio |
| 02 Nov 2024 - 08:27 - A1 booking service - Abi Bussio |
| 01 Nov 2024 - 20:18 - As per message below - called healthcare and spoke to duty nurse regarding gentleman who fell - he was having a couple of drinks and fell at around 1800 - He insisted he was fine and wanted to return to the his cottage but day shift kept him in healthcare for monitoring as he is a known cardiac with three stents - The staff were going to call CMR for assessment but his wife arrived and said they do not want response and will request assistance if needed - They then returned to their cottage - there must have been a miscommunication during handover as night staff were told CMR had been called (We had not) - Duty Nurse advised no response required at this time, they will activate as needed - Brice Lancaster |
| 01 Nov 2024 - 20:02 - received a call from 0217892202 - call from Silvermine Village - they wanted to know when the ambi will arrive - Advised I have received no call for response to Silvermine village and requested incident details - caller said an Adult Male has taken a fall in the healthcare but has been uplifted from the ground - she has no further info regarding pt - advised I'm happy to dispatch crew to assess but caller said she will check with the sister if response is still required and call back if needed - Brice Lancaster |
| 01 Nov 2024 - 16:31 - @14:30 Julia (0824735514) called for a Homeless lady that is sitting on the Cnr. of Dalton and 1st Ave Fish Hoek near Shoprite. Julia was saying the Pt. foot looks severely infected but cant get to FBH or take her in her car has she walked to Shoprite. I advised Julia about the private billing but she was a bit upset that CMR cant do anything for the homeless people with CMR having a big presents in the area I advised that Im following my protocall . Called Metro @14:40 REF#1702. Called Lindi and advised on what Julia said and Lindi will speak to DZ on Monday about it. - Jarod Echardt |
| 01 Nov 2024 - 10:30 - A3 booking service - Zheograthia Sauls |
| 01 Nov 2024 - 09:20 - A1 in service - Jarod Echardt |
| 01 Nov 2024 - 08:41 - A3 booking service - Zheograthia Sauls |
| 01 Nov 2024 - 08:31 - A2 booking service - Zheograthia Sauls |
| 01 Nov 2024 - 08:27 - Rv2 in service - Jarod Echardt |
| 01 Nov 2024 - 08:15 - Rv1 in service - Jarod Echardt |
| 31 Oct 2024 - 22:25 - Accidental MyLifeLine activation received from Grace Burns - confirmed all is well - membership - 215 - Brice Lancaster |
| 31 Oct 2024 - 21:36 - Received a call from 0678066048 regarding an Adult Female 35yo SOB - line was very bad and I was struggling to get his location - call dropped before location received- called back - pt is in KZN - provided ER24 and Netcare contact details as caller wanted a private service to respond - Brice Lancaster |
| 31 Oct 2024 - 13:56 - ccidental MyLifeLine activation received from Nicola Ing - unable to make contact via device - can hear voices in the background - eventually made contact via cell - confirmed all is well - membership - 6556 - Zheograthia Sauls |
| 31 Oct 2024 - 10:16 - A1 booking service - Zheograthia Sauls |
| 31 Oct 2024 - 09:43 - A3 booking service 09h41 - Zheograthia Sauls |
| 31 Oct 2024 - 09:42 - RV1 booking in service - Zheograthia Sauls |
| 31 Oct 2024 - 09:15 - RV1 booking in service - Zheograthia Sauls |
| 31 Oct 2024 - 08:40 - Jamie testing device. Jamie tested a second device - Zheograthia Sauls |
| 31 Oct 2024 - 08:39 - Jamie testing device. Jamie tested the device - Zheograthia Sauls |
| 31 Oct 2024 - 08:31 - A2 booking service - Zheograthia Sauls |
| 31 Oct 2024 - 08:30 - RV2 booking in service - Zheograthia Sauls |
| 30 Oct 2024 - 17:00 - Accidental MyLifeLine activation received from Nicola Ing - unable to make contact via device - can hear voices in the background - eventually made contact via cell - confirmed all is well - membership - 10908 - Brice Lancaster |
| 30 Oct 2024 - 13:33 - received a call from 0768237247 - initially reported as a collapse but when speaking to Pt friend she tripped in the parking lot at FH Civic Centre - whilst on the line she was helped up and inside - they said they will monitor her and activate CMR as needed - Line was very bad due to wind - - Brice Lancaster |
| 30 Oct 2024 - 13:32 - A Neighbour of the patient at 40 Sycamore Street in SIlverglades called and wanted to know if we were there as she is not able to get hold of the neighbor. Zheo looked it up and informed the lady that we were there, and we took the lady to hosp, and that is as much info we can give as she is not a family member. For any additional info she would need to contact the daughter of the pt. The lady was not too happy that we could not provide more info. - Lindi Bredenhann |
| 30 Oct 2024 - 13:16 - A Neighbour of the patient at 40 Sycamore Street in SIlverglades called and wanted to know if we were there as she is not able to get hold of the neighbor. Zheo looked it up and informed the lady that we were there, and we took the lady to hosp, and that is as much info we can give as she is not a family member. For any additional info she would need to contact the daughter of the pt. The lady was not too happy that we could not provide more info. - Lindi Bredenhann |
| 30 Oct 2024 - 13:09 - Additional info on prev OB entry: Michelle contacted me to inform me that someone from Seekoevlei had called for assistance. According to the caller, they had tried other services but did not have vehicles available. Michelle informed the caller that this location is "out of our area." The caller mentioned that they do not have medical aid but are willing to pay cash. Michelle stated she would need to auth for the call, which is when she phoned me. I did advise that I am not very familiar with the area, however, I do know it's close to Grassy Park, and I was concerned about the safety aspect of sending a crew there in the night. I found it strange that no private service was available, and I inquired whether they had contacted Zedmed, given their proximity. Michelle mentioned that the family had contacted Zedmed but they also reported no available vehicles and that she did give them advice. I advised control that we must log the call with Zedmed ourselves and inform the caller that we are unable to assist but we logged it for them with a closer service. After a few minutes, I checked in via WhatsApp Michelle provided another service's contact number to the caller and logged the call with Zedmed. Michelle also followed up with METRO. I requested a follow-up with the caller, and if no one was available, we would see what else we could do. Michelle tried and initially was not able to get hold of the caller but when she did get through the caller informed her that a vehicle was on its way and said he would notify us upon their arrival. - Lindi Bredenhann |
| 30 Oct 2024 - 11:02 - received a call from 0835576800, no answer after greeting - called back and it was an accidental Dial - Candice Salmon,32 Atlantic Way, Sun Valley #10184 - Brice Lancaster |
| 30 Oct 2024 - 08:43 - A2 booking in service - Zheograthia Sauls |
| 30 Oct 2024 - 08:38 - RV2 booking in service - Zheograthia Sauls |
| 30 Oct 2024 - 08:28 - RV1 booking in service@8h27 - Zheograthia Sauls |
| 30 Oct 2024 - 08:28 - A1 booking in service@8h27 - Zheograthia Sauls |
| 30 Oct 2024 - 03:44 - 0824440786 called @ 3:04 in regards to his wife that has a kidney infection -shes in alot of pain they are non members i did advise of private billing he said hell get back to us @ 03:26 i called him back to ask if he made his decision he advised me he came right with their medical aid i advised him for future references he could contact us as the medical aid will cover the bill from our side if we do transport - Tyree Jacobs |
| 29 Oct 2024 - 21:44 - Re below message: Nicole from Metro says they have it logged as a P1 and will be sending the next available vehicle. - Michelle Thompson |
| 29 Oct 2024 - 21:22 - Received a call from 0837810476 asking for an ambulance at 18 Woodrow Way, Pelikan Park for a diabetic who has been in a coma for an hour. I spoke to Lindi who said we cannot send an ambulance at night where our crews are not familiar with the area. He said he had tried ER24, Netcare, Z-Med and Metro. I gave him the number for Community Medics - Michelle Thompson |
| 29 Oct 2024 - 21:07 - Received a call from Shaun Hugo #7868. His son has a fish hook in his thumb. He wanted to know if we could come and take it out. I advised him that we can't give a local anesthetic and he would need to take him to an EC. - Michelle Thompson |
| 29 Oct 2024 - 17:45 - Received a call from private caller - requesting office hours for admin - Lindi provided info - Brice Lancaster |
| 29 Oct 2024 - 17:43 - Received a WhatsApp message from 0716044596 regarding Myrthe Buijs at 18 Jefferson road, #9753 - Having a psych episode - non violent but not willing to be admitted - Confirmed there are no injuries OS - Advised we can send crew but we are unable to legally force anyone to hospital - Advised SAPS FH are able to legally compel pt into psyche hold and provided contact details - Advised should any injuries occur to call us and we will dispatch immediately - Brice Lancaster |
| 29 Oct 2024 - 16:00 - Received -064855717 called for a lady that we took in on Sunday was diagnosed with ?pleural effusion, thought that she was SOB but while she was speaking with her on the phone the pt seemed to do better and the caller said for now she is not going to let us come out, I did advise her that she can phone us anytime - Lindi Bredenhann |
| 29 Oct 2024 - 06:52 - Accidental MyLifeLine activation received from Shirley Dallas - confirmed all is well - membership - 10821 - CMR GO |
| 28 Oct 2024 - 20:30 - Accidental MyLifeLine activation received from Shirley Dallas - confirmed all is well - membership - 10821 - Abi Bussio |
| 28 Oct 2024 - 15:21 - Accidental MyLifeLine activation received from Carole Delpierre - all is well. #2535 - Michelle Thompson |
| 28 Oct 2024 - 15:07 - A1 in service - Tyree Jacobs |
| 28 Oct 2024 - 12:07 - Accidental MyLifeLine activation received from Margaret Mason- confirmed all is well - membership - 11051 - Michelle Thompson |
| 28 Oct 2024 - 11:33 - Accidental MyLifeLine activation received from Mrs. Carole - confirmed all is well - membership - 2535 - Tyree Jacobs |
| 28 Oct 2024 - 11:07 - Accidental MyLifeLine activation received from James Matthews #10188. He tried to activate the button a few times before it came through to us. I have contacted Jamie - Michelle Thompson |
| 28 Oct 2024 - 10:56 - Accidental MyLifeLine activation received from Phil Bekker #11038. Could not make contact via device or her phone. Made contact with Linda - an emergency contact and she confirmed that all is well. - Michelle Thompson |
| 28 Oct 2024 - 10:28 - Loan device. Harri tested the device - Michelle Thompson |
| 28 Oct 2024 - 09:03 - A4 in service. Rv2 in service - Michelle Thompson |
| 28 Oct 2024 - 08:57 - A3 in service - Michelle Thompson |
| 28 Oct 2024 - 07:36 - Rv3 Monday morning Mileage 110323 - Tyree Jacobs |
| 28 Oct 2024 - 07:35 - Received a call from 082 787 5952 #7681 asking if we could assist her with her worker ,she gave Birth in capricorn she also mentioned that she will pay a fee if needed i advised the caller that i will find out from my manager , -called the lady back then she advised pt is gone with private transport - Tyree Jacobs |
| 28 Oct 2024 - 07:21 - Rv3 in service - Michelle Thompson |
| 28 Oct 2024 - 06:50 - A3 Monday morning mileage-85460 - Michelle Thompson |
| 28 Oct 2024 - 06:48 - RV2 Monday morning mileage - 79479 - Michelle Thompson |
| 28 Oct 2024 - 06:35 - RV1 Monday morning mileage - 77366 - Abi Bussio |
| 28 Oct 2024 - 06:33 - A4 Monday morning mileage-246371 - Abi Bussio |
| 28 Oct 2024 - 06:32 - A1 Monday morning mileage - 49179 - Abi Bussio |
| 28 Oct 2024 - 06:32 - A2 Monday morning mileage-64529 - Abi Bussio |
| 28 Oct 2024 - 05:42 - Accidental MyLifeLine activation received from Mrs. Sonnekus - confirmed all is well - membership - 9843 - Abi Bussio |
| 28 Oct 2024 - 02:18 - Accidental MyLifeLine activation received from Mrs. Sonnekus - confirmed all is well - membership - 9843 - Abi Bussio |
| 28 Oct 2024 - 00:07 - Received a call from ADT for an alarm activation in Westlake - advised they have the incorrect callback number - Abi Bussio |
| 27 Oct 2024 - 17:49 - RV1 came across an MVA whilst responding to 20241027/9 - 17th ave and Kommetjie road - Stopping to assess - DZ informed - RV1 reports 2 vehicles, no injuries OS - no CMR response required - Towing OS - Requested vehicle from SAPS FH, but was informed it is shift change and they do not have an ETA - Advised if vehicles are operational that drivers to head to police station to open a report - RV1 continuing to call 20241027/9 - Brice Lancaster |
| 27 Oct 2024 - 17:27 - Accidental MyLifeLine activation received from Shirley Dallas - confirmed all is well - membership - 9843 - Brice Lancaster |
| 27 Oct 2024 - 16:32 - Incident Number: 20241027/6 -the walk in pt -Her husband called @ 16:09 and said their daughter does not want him to take his wife to the Hospital because the medical aid would not cover it i explained to the gentleman that if for some reason the medical aid does not cover it they wont cover her admission even if we take her and also there will be a fee from our side as they do not have addon to their membership he said That he will call back and let us know. by 16:23 i called him back to confirm and he said he will be taking her to hospital himself #10711
. - Tyree Jacobs |
| 27 Oct 2024 - 12:08 - received a call from 0829014221 - no answer after greeting - called back - accidental dial - no response required - Tyree Jacobs |
| 27 Oct 2024 - 11:36 - received a call from 083 714 1646, Yvette Elliott # 7806 - no answer after greeting - called back - accidental dial - no response required - Brice Lancaster |
| 27 Oct 2024 - 08:35 - Rv2 Booking in service - Tyree Jacobs |
| 27 Oct 2024 - 08:31 - Rv1 Booking in service - Tyree Jacobs |
| 27 Oct 2024 - 08:30 - A1 Booking in service - Tyree Jacobs |
| 27 Oct 2024 - 08:28 - A2 Booked in service - Tyree Jacobs |
| 27 Oct 2024 - 08:28 - A3 in service - Tyree Jacobs |
| 27 Oct 2024 - 05:00 - Accidental MyLifeLine activation received from Mrs. Sonnekus - confirmed all is well - membership - 9843 - Jarod Echardt |
| 27 Oct 2024 - 04:55 - TOC04:37 Mr. Brookman from metro asked if we can assist with a call in Ocean View 43 Phobus Rd for a 30 yr old male known asthmatic and his body is starting to become swollen. Called the O/S number 4 times no answer(0833089755) then called metro back asked if the is another O/S number they advised no - Called Lindi advised due to the unestablished communication with O/S contact the call can be handed back to metro - Called metro and spoke to Mr. Brookman and advised that CMR is unable to with the call - Jarod Echardt |
| 27 Oct 2024 - 03:26 - A lady called 0834015785 saying she is spotting and this is her 3rd preginetsey advised of private billing and she then said so its just a R1000 for you to come out but you cant scene me ant tell me whats wrong - 2 Dhow street Sun valley TOC - 03:18 - Jarod Echardt |
| 26 Oct 2024 - 22:36 - Netcare called for a P1 call at the KFC in Houtbay for adult male unresponsive but is snoring unconfirmed medical aid but the Pt. did have a Discovery stickers on his car - Earnest did the log the call with metro - Jarod Echardt |
| 26 Oct 2024 - 20:42 - Accidental MyLifeLine activation received from Mrs. Walker - confirmed all is well - membership - 8736 - Jarod Echardt |
| 26 Oct 2024 - 19:52 - cafe Roux called for a adult male that collapsed outside and is breathing - Spoke to the Pt. wife who advised that there is a Doctor there but will take him to a hospital in Durbanvillie as they stay that side - Did advise the caller if medical transported need they can call back - Jarod Echardt |
| 26 Oct 2024 - 18:50 - MyLifeLine activation received from Null on device contact 09602011624971 - searched address under membership database which was membership 3541 belonging to Mr Suter, struggled to make contact with client on his private cellphone and landline multiple times but eventually made contact with the client through his NOK who reported they were together at the theatre. I have sent Jamie an email regarding the issue - CMR GO |
| 26 Oct 2024 - 15:05 - MyLifeLine activation received from Null on device contact 09602011624971 - searched address under membership database which was membership 3541 belonging to Mr Suter, struggled to make contact with client on his private cellphone and landline multiple times but eventually made contact with the client through his NOK who reported they were together at the theatre. I have sent Jamie an email regarding the issue - Abi Bussio |
| 26 Oct 2024 - 14:39 - Received a call from 0827792054 - caller reports she has scratched herself with a rusty nail and wanted to know if we offer the tetanus injection - I advised we do not and she would need to go to a pharmacy or hospital. Caller ended the call and I was unable to call back due to the line going directly to voicemail - Abi Bussio |
| 26 Oct 2024 - 08:30 - A3 booking in service - Abi Bussio |
| 26 Oct 2024 - 08:29 - A1 booking in service - Abi Bussio |
| 26 Oct 2024 - 08:07 - Received a call from Jamie Lee in the sales department to report that she received a whatsapp message stating "Good evening please will you call me at 08.00 tomorrow morning I have had bad stabbings on my chest side. Don't need assistance now. If I don't reply to your call or WhatsApp please contact my neighbor no 38 Sycamore crescent. Thank you have a good night" from Mrs Sheila Bekker on 0832663507 at around 23h00 on the 25th of October 2024. The message was only seen this morning by Jamie Lee who forwarded the message to control. I made contact with the patient who reports she has had the flu and whenever she sneezes she experiences slight chest pain and last night the pain would not go away but this morning she does not have pain and does not want a CMR vehicle to come out and assess her. I advised the caller to please phone back should she feel required and did offer twice to dispatch a vehicle to assess the patient which she declined - Abi Bussio |
| 26 Oct 2024 - 06:55 - Accidental MyLifeLine activation received from Mrs. Sonnekus - confirmed all is well - membership - 9843 - Abi Bussio |
| 26 Oct 2024 - 04:25 - Accidental MyLifeLine activation received from Mrs. Sonnekus - confirmed all is well - membership - 9843 - Jarod Echardt |
| 26 Oct 2024 - 03:35 - @03;23 A guy called for a 24 yr old male stabbed to the head. Pt. is still breathing but is bleeding a lot but could not get much info from the caller he could not give as he just calling for a ambu. I advised that CMR is a private ambu service and there will be a private bill and then said that he cant accepted a private as he just calling for a ambu I then advised that I can log a call with Metro for him witch he was happy about. Called Metro REF#0323. 33 Suikerbos Cres Westlake - Callers number 0737700320 - Jarod Echardt |
| 25 Oct 2024 - 19:35 - Received a pocket-dial from 0723067785 - caller confirmed all is well - CMR GO |
| 25 Oct 2024 - 15:46 - Received a pocket-dial from 0723067785 - caller confirmed all is well - Abi Bussio |
| 25 Oct 2024 - 12:42 - Received a pocket-dial from 0723067785 - caller confirmed all is well - Abi Bussio |
| 25 Oct 2024 - 08:56 - A3 booking in service - Abi Bussio |
| 25 Oct 2024 - 08:08 - RV3 booking in service @7h10 - Zheograthia Sauls |
| 24 Oct 2024 - 10:37 - Accidental MyLifeLine activation received from Mr. Penning - confirmed all is well - membership - 9891 - Jarod Echardt |
| 24 Oct 2024 - 10:29 - 0767498386 called by mistake all is fine - Jarod Echardt |
| 24 Oct 2024 - 09:13 - A2 booking in service - Jarod Echardt |
| 24 Oct 2024 - 09:13 - A3 booking service and deep clean done 09:12 - Jarod Echardt |
| 24 Oct 2024 - 08:55 - Accidental MyLifeLine activation received from Mrs Dallas - confirmed all is well - membership - 10821 - Jarod Echardt |
| 24 Oct 2024 - 08:53 - A1 in service @08:37 - Jarod Echardt |
| 24 Oct 2024 - 08:16 - Rv1 in service - Jarod Echardt |
| 24 Oct 2024 - 08:14 - Rv2 in service - Jarod Echardt |
| 24 Oct 2024 - 07:23 - Accidental MyLifeLine activation received from Mrs McIntosh - confirmed all is well and testing the unit - membership - 10600 - Jarod Echardt |
| 24 Oct 2024 - 07:15 - Rv3 in service - 07:13 - Jarod Echardt |
| 23 Oct 2024 - 14:18 - Received a missed video call on whatsapp from 079 425 8763, we called the number back, no answer went straight voicemail, waited 23 mins and call ed them again and it went straight to voicemail again - Zheograthia Sauls |
| 23 Oct 2024 - 10:53 - A1 booking in service - Ran on a early call - Jarod Echardt |
| 23 Oct 2024 - 08:39 - RV2 booking in service - Zheograthia Sauls |
| 23 Oct 2024 - 08:33 - RV1 booking in service @8h32 - Zheograthia Sauls |
| 23 Oct 2024 - 08:33 - A3 booking in service @8h31 - Zheograthia Sauls |
| 23 Oct 2024 - 07:18 - Rv3 Booking in service - CMR GO |
| 23 Oct 2024 - 07:07 - Rv3 Booking in service - Tyree Jacobs |
| 23 Oct 2024 - 02:12 - Received a call from 0828965453 -Bridget -@ 1:59 asking if we could help with a cardiac pt who is struggling to breathe in Uiltjie court Oceanview i did advise caller we will send a vehicle she called back @ 02:05 Saying pt is being taken via private transport to hospital - Tyree Jacobs |
| 22 Oct 2024 - 16:19 - received a call from 0837494473, no answer after greeting - no membership associated with cell - attempted to call back but kept going to voicemail x 3 - they called back again but no answer after greeting again - attempted to contact via whatsapp call but no answer - caller tried again but still no answer after greeting, tried multiple lines - Left a voicemail saying we are happy to help but need a location and summary of the incident - Brice Lancaster |
| 22 Oct 2024 - 14:32 - Received a call from Kerry, 0726032050, in kirstenhof - She wants to donate a cabinet ^1.4m ^, <0.9m > - She is unable to transport it herself but if someone is willing to collect she is happy to donate - Provided details to T. Theron and she will make contact - Brice Lancaster |
| 22 Oct 2024 - 13:35 - Received a call from Nathan Le Roux, 0722972063, from Global NY regarding Africa Burns - He wanted to talk to DZ regarding attending - took his details and contacted DZ - DZ unaware of Nathan, GlobalNY or AfricaHealth - Checked with Taryn, she is also unaware - Called Nathan back and provided Darren and Taryn Email address - Brice Lancaster |
| 22 Oct 2024 - 12:31 - Received a call from Netcare 911, whilst on the call netcare said they will call back, and Jodi NSRI 0870949774 - requesting assistance at Hout Bay Yacht club - Adult Male fell between boats - Open fracture arm - Storm ALS is OS - Requesting ambi assistance - Received OS contact Renieer 072 385 4437 - made contact, Adult Male tended to by ALS - as per Renieer and bystanders netcare is sending an ambi - no CMR response required - Called Netcare to confirm they have dispatched - They have an ambi enroute, no eta REF 5265 - Brice Lancaster |
| 22 Oct 2024 - 12:00 - Accidental MyLifeLine activation received from Mrs Sonnekus - confirmed all is well - membership 9843 - Brice Lancaster |
| 22 Oct 2024 - 08:32 - Received a call from Allistair 0826224029, Kommetjie FIRE 0214440111- a pt in labour is currently enroute to the Kom Fire station - Caller is not with Pt and provided Melissa number, 0781604321, who is transporting the pt - I was unable to get in touch with Melissa - Allistair provided Pt husbands number, Diego 0726161693, but husband is not with pt - Logged call with Metro REF 0833 - Lindi spoke with Melissa and pt is currently at Fire station Kom, non members, no medical aid, unable to accept private billing - contractions still 15min apart (Pt Stable), advised Allistair we will follow-up with Metro - Followed up with Metro after 10 min - call is still pending - Zheo call Kom FIRE as we were going to dispatch and pt has been escorted by FIRE to FBH - Brice Lancaster |
| 22 Oct 2024 - 08:26 - RV2 booking in service @8h24 - Zheograthia Sauls |
| 22 Oct 2024 - 08:25 - RV1 booking in service @8h24 - Zheograthia Sauls |
| 21 Oct 2024 - 15:15 - T. Theron took a fall at the base - grazes to both arms - no serious injuries reported - continuing till end of work day - Brice Lancaster |
| 21 Oct 2024 - 15:03 - Mark Lawrence reports he fell on scene 20241021/12 - No injuries reported - T. Theron has been made aware - Crew happy to continue with shift - Brice Lancaster |
| 21 Oct 2024 - 14:08 - Received a whatsapp call from 0727576032 - no answer after greeting - called back but no answer - kept going to voicemail - Brice Lancaster |
| 21 Oct 2024 - 14:03 - received a whatsapp call from 083 703 3902 - no answer after greeting - called back - accidental dial - # 10089, 174 Kommetjie Road - Brice Lancaster |
| 21 Oct 2024 - 13:22 - Mark Lawrence took a fall on call 20241021/12, he says he sustained no injuries and his is okay, will be updating T. Theron - Zheograthia Sauls |
| 21 Oct 2024 - 12:21 - Received a call from 0767097026, upon answering there was no response, but background chatter, called back and confirmed there is no medical emergency but an accidental phone call - Zheograthia Sauls |
| 21 Oct 2024 - 10:17 - Lance Lancaster reports he injured his back on 20241021/07 - T. Theron is aware - Temp back pain has been resolved - Brice Lancaster |
| 21 Oct 2024 - 06:04 - Accidental MyLifeLine activation received from Mrs Sonnekus - confirmed all is well - membership 9843 - Abi Bussio |
| 21 Oct 2024 - 01:17 - Lindi advised of previous OB entry logged - Abi Bussio |
| 21 Oct 2024 - 01:17 - Received a call from Yvonne on 0718807453 - caller reports her gran a 84 year old female has been experiencing SOB for the past +-1 week, the caller went out for the day and returned. On the callers return the patient was struggling with SOB and to move to the bedroom from the lounge as well as presenting with SATS of 90%, the caller reports the patient is on a nebulizer and does not want to be seen to by paramedics / doctors or go to hospital. The caller wanted to know if it is something they can hold off until morning or if the patient should get seen to now. I advised the caller that we can not force the patient to go through to hospital but it would be recommended that she gets seen to especially with SATS sitting at 90% and that we can not diagnose the patient over the phone. The caller advised she would speak with the patient and then phone back if the patient agrees to get seen to otherwise she will take the patient through to the doctor/hospital in the morning. - Abi Bussio |
| 20 Oct 2024 - 21:53 - Received a call from Angela on 0722116146 - caller reports her 6 year old son has had a temperature ranging between 39.0 degrees and 39.6 degrees since approx 18h00 this evening, the patient is now presenting with shivering. The caller gave the patient calpol at approx 18h30 but it has not helped with the fever. The caller wanted to know if it was worth while rather going to the hospital for her son to be looked at now. I spoke with L.Bredenhann who advised the patient can receive a second dose of medication due to the 4 hour window but due to the medication not assisting at all with the fever it would be best the patient gets seen to. I have passed this information to the caller as well as offered to dispatch someone to the clients residence but she advised she would take the patient down to FBH privately - Abi Bussio |
| 20 Oct 2024 - 16:48 - Received a call from Gill 0835566308 for a declaration of her mom in Hout Bay. She said she had tried Transmed but had held on for half an hour and had no answer. I gave her the numbers for E/A and told her to call back if she could not get through to them. She did not call back. - Michelle Thompson |
| 20 Oct 2024 - 16:47 - Received a call from Deveron. 0698337195 for 2434 Masemola Road Masiphumelele His granny passed away about 3 hours ago. They called Metro but no one has arrived. Ref: 1154. I called Metro and they have dispatched an ambulance. I called him back to inform him. SAPS have been and left their paperwork. - Michelle Thompson |
| 20 Oct 2024 - 12:58 - Received a call from Mr Emmett #3284. There was no talking on his side so I called back. He struggled to understand me but said they had called FH Home Nursing last night for an emergency but not now. I explained it was probably a pocket dial. he confirmed all was well. - Michelle Thompson |
| 20 Oct 2024 - 12:40 - Got A call from Emergi med 0114301790 -yvon asking for assistance in grassy park i advised her we don't have vehicles avail as we are running on p1 calls - Tyree Jacobs |
| 20 Oct 2024 - 10:11 - Rv1 in service - Michelle Thompson |
| 20 Oct 2024 - 09:36 - got a call From 0826124662 -Judy asking if we could take someone to hospital from Kenilworth to VPH the lady got a heart condition she is on medical aid but because its possible cardiac i advised the caller that there are closer services she could contact pt is Jane Hoepfl she was taken to VPH by us on Friday from Silvermine - Tyree Jacobs |
| 20 Oct 2024 - 08:53 - Rv1 in service - Michelle Thompson |
| 20 Oct 2024 - 08:11 - A1 in service - Michelle Thompson |
| 20 Oct 2024 - 08:09 - A3 in service - Michelle Thompson |
| 20 Oct 2024 - 08:07 - A2 in service
- Michelle Thompson |
| 20 Oct 2024 - 08:07 - Rv2 in service - Michelle Thompson |
| 20 Oct 2024 - 07:24 - Abi Bussio reported that the traffic lights at the intersection of Recreation Road and Main Road are out. Fault logged on COCT portal. - Michelle Thompson |
| 20 Oct 2024 - 06:50 - Accidental MyLifeLine activation received from Mr Sharland - confirmed all is well - membership 11194 - CMR GO |
| 20 Oct 2024 - 02:57 - Accidental MyLifeLine activation received from Mr Sharland - confirmed all is well - membership 11194 - Abi Bussio |
| 19 Oct 2024 - 21:56 - Received multiple IPhone SOS activations from 0725635720 - contact number picks up as Mr Aldridge on the database - eventually managed to make contact with Aldridge who confirmed all was well and he was trying to restart his phone - Abi Bussio |
| 19 Oct 2024 - 16:12 - Received a call from 0877404336. Could not hear the caller clearly - kept breaking up. Said to them I would call back. tried numerous times to call back but got "the number you dialed is not available" - Michelle Thompson |
| 19 Oct 2024 - 10:47 - Accidental MyLifeLine activation from Margaret Perkins. Confirmed all is well - membership #7117 - Michelle Thompson |
| 19 Oct 2024 - 08:36 - A1 booking in service - Tyree Jacobs |
| 19 Oct 2024 - 08:25 - A3 booking in service - Michelle Thompson |
| 19 Oct 2024 - 08:23 - Accidental MyLifeLine activation from Shirley Dallas. Confirmed all is well - membership 10821 - Michelle Thompson |
| 19 Oct 2024 - 05:47 - A2 Chirs.D reports small MVA just before the Silverglades turn off no injuries Towing on scene - Jarod Echardt |
| 19 Oct 2024 - 03:12 - 02:55 A guy called for a 36 yr old male stabbed to the back of the head at 5 Falcon St Ocean View. Pt. is awake talking and breathing I advised the caller about private billing gave the starting price and then I said that a call can be logged with metro for them he agreed with metro well trying to get info from he then dropped the call - Called @03:02 Called was logged @02:25 REF# 0135 - Jarod Echardt |
| 18 Oct 2024 - 21:42 - Janine A. Lancaster called for her mom who has a cast on her after braking her arm and now the arm is stating be come swollen just above the cast and her fingers as well when asking for her membership details noticed that the membership is inactive. I advised Mrs. Lancaster that the membership is inactive witch she was unaware of. I advised that a vehicle can still be sent but just need some to accepted private billing. She then spoke to Mr. Lancaster and asked him has the payments to CMR been paid he then said Ive have not been paying it and Mrs. Lancaster put the phone down - TOC21:33 11 Catalina Crescent Capri Membership (inactive) 3308 - Jarod Echardt |
| 18 Oct 2024 - 20:38 - @19h38 Mrs. Roma-le Roux called for her teenaged son that has Chickenpox for the first time and just wanted know if dizziness is normal when having Chickenpox. I advised its difficult to say with out seeing the Pt. and that a vehicle can be sent to do assessment but she said no she will call back if things change. Memberships 10071 - 47 Capri Drive Capri - Jarod Echardt |
| 18 Oct 2024 - 20:33 - Mrs. Fritz as friends staying over at the moment and wanted to are her friends covered with her membership. I advised that they are covered by RV cover only but if they need to be transported to hospital by ambu then there will be a private. Mrs. Fritz then said that one of her friends has taken strong pain meds for a apsis and about 30 minutes lost her memory. I asked all the CVA questions Mrs. Fritz said no but she will speak to the Pt. husband and then call back TOC-20h25 membership - 9701 20 Cable Close Marina Da Gama - Jarod Echardt |
| 18 Oct 2024 - 17:53 - Received a call from E/A to assist with a patient experiencing SOB at 4 Amor road in Pollsmoor Prison Grounds - on scene contact is 0601020015 - I contacted on scene who reported the patient is an adult female who is experiencing confusion and SOB but the patient has been in and out of TMH for a UTI majority of 2024. The patient weighs approx 230kg. After discussion with Lindi the call has been handed back to E/A due to the patients weight. - CMR GO |
| 18 Oct 2024 - 12:18 - Received two missed calls from +27 61 473 9172, called the number back, caller then confirmed no medical emergency, she was trying to save our number on to her moms phone as her mom will be alone this weekend - Zheograthia Sauls |
| 18 Oct 2024 - 11:16 - Received a call from E/A to assist with a patient experiencing SOB at 4 Amor road in Pollsmoor Prison Grounds - on scene contact is 0601020015 - I contacted on scene who reported the patient is an adult female who is experiencing confusion and SOB but the patient has been in and out of TMH for a UTI majority of 2024. The patient weighs approx 230kg. After discussion with Lindi the call has been handed back to E/A due to the patients weight. - Abi Bussio |
| 18 Oct 2024 - 09:22 - RV1 booking in service @9h21 - Zheograthia Sauls |
| 18 Oct 2024 - 09:11 - A3 booking in service - Abi Bussio |
| 18 Oct 2024 - 09:10 - @07h00 - RV3 booking in service - Abi Bussio |
| 18 Oct 2024 - 09:10 - RV2 booking in service - Abi Bussio |
| 17 Oct 2024 - 23:53 - Accidental MyLifeLine activation from Peter Fougstedt confirmed all is well - membership 5793 - Jarod Echardt |
| 17 Oct 2024 - 23:27 - @23:13 (0845564477) - A lady call with odd request if we can transport her female dog to Kenilworth vet as her dog collapsed and they cant pick her. I advised the caller that i will have to speak to my managers about as it is a odd request. While trying to get info from she said no its my son and husband will try to pick up my dog and put her the car. I advised the caller more than once that i can speak to my managers she said not its fine - Jarod Echardt |
| 17 Oct 2024 - 19:53 - A lady called for grandmother who is known with Dementia and is getting worse. A friend of the family came did a sit of vitals and advised that its all good. The caller did log a call with Metro but was told that there will be a delay as all vehicles are busy. She then asked can they transport the grandmother to hospital with private transport or can CMR come out and transport advised that there will be a private bill that starts @R1105 and can go up from there. She advised that she will talk to the family and might call back. 55 Prince George Dr Muizenberg - 0713808198 TOC-19h44 - Jarod Echardt |
| 17 Oct 2024 - 19:33 - Received a call from Joanne on 0828702927 - caller reports her husband has stitches on his back which has come undone and caller wanted to know where they can get stitches done. Caller reports they will take the patient through to hospital for stitches - CMR GO |
| 17 Oct 2024 - 17:52 - Received a call from Joanne on 0828702927 - caller reports her husband has stitches on his back which has come undone and caller wanted to know where they can get stitches done. Caller reports they will take the patient through to hospital for stitches - Abi Bussio |
| 17 Oct 2024 - 12:12 - Alpha 3 booking in service @12h10 - Zheograthia Sauls |
| 17 Oct 2024 - 09:51 - Received a call from Michelle on 0769373501 - caller reports she is on the corner of Central road and main road in Fish Hoek where an elderly female has taken a fall, while on the call the caller reported that the patient has assisted herself off the floor and will be going back to her residence. The patient does not want an ambulance - Abi Bussio |
| 17 Oct 2024 - 08:58 - RV2 booking in service - Zheograthia Sauls |
| 17 Oct 2024 - 08:48 - rv1 booking in service - Zheograthia Sauls |
| 17 Oct 2024 - 08:40 - Alpha 2 booking in service - Abi Bussio |
| 17 Oct 2024 - 08:30 - Alpha 1 booked in service - Abi Bussio |
| 16 Oct 2024 - 23:53 - Accidental MyLifeLine activation from Janneth A Redeker - confirmed all is well - membership 1977 - Michelle Thompson |
| 16 Oct 2024 - 08:57 - A1 booked in service @08:37 - A3 Booking service @08:45 - RV2/A2 both in service @08:56 - Jarod Echardt |
| 16 Oct 2024 - 08:20 - Rv1 booking in service - 08:20 - Rv3 booked in service @06:57 - Jarod Echardt |
| 16 Oct 2024 - 01:58 - Received another call from Shereen - as per below - 40yo Daughter has been sick a couple of days - Nausea with vomiting, general malaise - still awaiting on Metro REF 2516 - advised I can call and followup with them - Spoke to Metro, call was logged at 1119 and is still pending, no ETA on vehicle - called Shereen back and advised they still are awaiting for a vehicle to be avail - Advised we can send crew to assess and transport but there would be a private bill - Shereen opted to monitor her daughter until Metro arrives and will call back if needed - Brice Lancaster |
| 15 Oct 2024 - 23:20 - Received a call from Shereen, 0697106272, Polux Way, OV - Her Adult Female 40yo Daughter has been sick a couple of days - Nausea with vomiting, general malaise - wants to arrange transport to FBH - non member, no medical aid - Advised of private billing - unable to accept - Advised and provided Metro contact details - Brice Lancaster |
| 15 Oct 2024 - 21:00 - Received a call from Mrs Love, 0846821619 - 56 Nerina Crescent, FH - Inactive members 9387 - her husband stood on glass and wanted some advise - Active bleeding, glass no longer lodged in foot - She knows as inactive members they may have to pay privately - provided callout fee pricing - She wanted to know what options she has - Advised I can't make definitive assessment over the phone as I can't examine the wound - Advised they can treat the wound at home and monitor condition, seeing a GP when next able - If the laceration requires stitches they can transport to nearest hospital ER for triage and sutures - We can send response to assess and make recommendation from there - Mrs Love says she will monitor for now and call back if needed - Brice Lancaster |
| 15 Oct 2024 - 17:03 - @16:39 Rv2 received a diverted call from Janine A. Lancaster who asked if we can come out and look at her moms wrist has she thinks is might be broken. Rv2 advised them that she will need to be taken to hospital to confirm if the wrist is broken. Mrs. Lancaster advised that her mom cant stay in hospital due to the Dementia. Rv2 did say that a vehicle can be sent to do a assessment. Mrs. Lancaster advised that she will call back if things change. Membership is inactive (3308) - Jarod Echardt |
| 15 Oct 2024 - 16:56 - Mr. Fimilo called for his mom that has not been feeling to well since this morning - Pt. is complaining of body pain high temp and no taste - Mr. Fimilo stays with his mom at 7368 Molefe Rd in Hout Bay . I advised the caller that a closer service can be call. Mr. Fimilo advised that they are not on medical aid. I advised him that I will log the call with metro for him. TOC16:42 Metro was called spoke to Victor REF#1967 - Jarod Echardt |
| 15 Oct 2024 - 12:57 - Accidental MyLifeLine activation from -Bob Brinkcate confirmed all is well - membership 244 - Jarod Echardt |
| 15 Oct 2024 - 09:40 - A4 booked in service @08:37 - Jarod Echardt |
| 15 Oct 2024 - 08:32 - Rv1 booking in service - 08:31 - A3 booking - 08:31 - Jarod Echardt |
| 15 Oct 2024 - 08:18 - RV2 booking in service - 08:17 - Jarod Echardt |
| 14 Oct 2024 - 19:47 - Received a call from 0658070927 @19:25 Asking for assistance His daughter has burnt with hot water from the shin down and her leg is swollen i did advise him of private billing and helped him logg the call with metro@ 19:30 #2441 @19:41 i called back os The neighbor answered and said they gone with private transport @19:42 i called metro to let them know - Tyree Jacobs |
| 14 Oct 2024 - 16:13 - No COCT water supply at the base 106 Kommetjie FH - switched to JoJo tanks - logged with COCT as no articles detailing maintenance or outage duration - REF 9118456125 - Brice Lancaster |
| 14 Oct 2024 - 15:01 - Received a call from 0823801461, she wanted advise regarding her partner Adult Male - Having a psych break - non member - she wanted to known if we would be able to transport him to a state facility for a 72hour psych hold - Asked if she is able to safely and securely transport him privately - she says he refuses when she asks - Advised we can send crew but legally he is allowed to refuse and there is nothing legally we can do to force him - Advised SAPS would be the best course of action as they are able to force him - Advised should anyone be injured to call us and we will send assistance - Brice Lancaster |
| 14 Oct 2024 - 11:01 - RV5 reports fire is below the road at castle rock - pumps x 3 - water tender x 2 - are OS and trying to contain the Fire - Brice Lancaster |
| 14 Oct 2024 - 10:35 - RV5 reports vegetation alight by Castle Rock in Simonstown - He is going to investigate extent of burn - Brice Lancaster |
| 13 Oct 2024 - 18:19 - As per message below - Family has opened a missing persons case with SAPS - Brice Lancaster |
| 13 Oct 2024 - 17:48 - Monique advised Denise Pienaar, 0842988389 tried to call her while she was enroute to a call - Her son Justine Pienaar was seen to 20241013/4 and transported 20241013/7 to VPH, ? Psych - Spoke to Denise and he has since absconded from VPH - She is understandably distress and is trying to find recent pictures to put out in the area - Brice Lancaster |
| 13 Oct 2024 - 16:00 - Received a call from 0762273017. Pocket dial. - Zheograthia Sauls |
| 13 Oct 2024 - 13:13 - Received a call from Steven, 0833006775 regarding a horse which was stuck on Noordhoek beach - Caller wasn't sure who to call for help - Advised our vehicles are unable to assist but I will get in touch with Greg Mills as he may have options avail - whilst on the call with Mr Mills the horse was freed from the hole - Brice Lancaster |
| 13 Oct 2024 - 13:11 - Received a call from 0655294181 regarding - 13yo Female, ? OD has taken unknown tablets - drowsy - non member, no medical aid - unable to accept private billing - Pt is awake breathing and talking but very drowsy - Advised of Metro services - whilst providing contact details private transport has been arranged and pt continuing to FBH - Brice Lancaster |
| 13 Oct 2024 - 07:52 - Received a call from 0797739788 regarding her adult son - known epileptic - has been having seizures since yesterday - is currently not seizing but is very weak - non member, no medical aid - advised of private billing but she said they were provided our contact number by another ambi service - Advised we are unfortunately a private service - At request provided Metro contact details and FBH contact details - Brice Lancaster |
| 12 Oct 2024 - 17:44 - vehicles in service : A1-11:59 -A2- 08:35 -A3-08:43- Rv1- offrun- Rv2-11:59 Rv3-11:59 - Tyree Jacobs |
| 12 Oct 2024 - 11:44 - Accidental MyLifeLine activation from Anke Sonnekus - confirmed all is well - membership 9843 - Michelle Thompson |
| 12 Oct 2024 - 10:38 - got a call from netcare 911 asking to assist in kommetjie with a 41 yo male who fell of his bike around 7 this morning A4 - Was about to be dispatched but i handed the call back to netcare as A4 is our only ambi and a call came in for a collapse of one of our members via DZ i then kept the ambi and they are now being dispatched to the collapsed pt - Tyree Jacobs |
| 12 Oct 2024 - 10:15 - Received a call from 0217823823. Pocket dial. - Michelle Thompson |
| 12 Oct 2024 - 07:32 - The radios are giving issues - on TM-DL and are beeping. I called Lesetho at Altron. They are aware of the issue and have escalated it to Vodacom. She will call me when they have an update. - Michelle Thompson |
| 11 Oct 2024 - 23:15 - @22:59 Fire control called for a adult male that was stabbed to the upper body at the Foodzone on Kommetjie Rd. Fire control could not give info on the Pt. (Breathing: ? | Concious: ? | Talking: ? | Gender: ?) as someone went Kommetjie fire station and advised them about the stabbing. I asked Fire control has the call been logged with metro they advised they thought that we are a closer service that we can do the call advised them that CMR is a privet service and there is private billing and I will log the call with metro. Called Metro and spoke to Sinazo REF#2542. Fire control advised once they got a sitrep they will update - Jarod Echardt |
| 11 Oct 2024 - 14:59 - Accidental MyLifeLine activation from Peter Fougstedt - confirmed all is well - membership 5793 - Tyree Jacobs |
| 11 Oct 2024 - 13:01 - Accidental MyLifeLine activation from Mr Harries - confirmed all is well - membership 6298 - Tyree Jacobs |
| 11 Oct 2024 - 12:54 - vehicles in service :
A1-08:30
A2-went on early calls
A3-09:52
Rv1- offrun
Rv2-09:07
Rv3-08:35 - Tyree Jacobs |
| 11 Oct 2024 - 11:36 - Accidental MyLifeLine activation from Mr Harries - confirmed all is well - membership 6298 - Tyree Jacobs |
| 10 Oct 2024 - 19:27 - Adding to entry below Harri advised it might be a system glitch and he cant see anything from his side - Jarod Echardt |
| 10 Oct 2024 - 19:20 - @19:13 the lifeline tone went off but no info was displayed on the PC screen and no SMS came though to the control room cellphone Harri is aware and having a look from his side - Jarod Echardt |
| 10 Oct 2024 - 18:42 - Received a call from 0833072590 - caller reports his wife requires stitches, I advised they head towards TMH as they are on discovery medical aid as most local GPs would be closed now - CMR GO |
| 10 Oct 2024 - 17:55 - Received a call from 0833072590 - caller reports his wife requires stitches, I advised they head towards TMH as they are on discovery medical aid as most local GPs would be closed now - Abi Bussio |
| 10 Oct 2024 - 16:46 - Accidental MyLifeLine activation from Mr Harries - confirmed all is well - membership 6298 - Abi Bussio |
| 10 Oct 2024 - 15:51 - Accidental MyLifeLine activation from Mrs Jacobs - confirmed all is well - membership 4648 - Abi Bussio |
| 10 Oct 2024 - 15:01 - Accidental MyLifeLine activation from Mrs Jacobs - confirmed all is well - membership 4648 - Abi Bussio |
| 10 Oct 2024 - 10:32 - Accidental MyLifeLine activation from Mrs Jacobs - confirmed all is well - membership 4648 - Abi Bussio |
| 10 Oct 2024 - 09:55 - A1 booking in service and time check completed - Zheograthia Sauls |
| 10 Oct 2024 - 09:12 - RV2 booking in service and time check completed @ 08h59 - Zheograthia Sauls |
| 10 Oct 2024 - 09:12 - Accidental MyLifeLine activation from Mr Rothwell - confirmed all is well - membership 10306 - Zheograthia Sauls |
| 10 Oct 2024 - 08:54 - A3 booking in service and time check completed - Abi Bussio |
| 10 Oct 2024 - 08:50 - A2 booking in service and time check completed - Abi Bussio |
| 10 Oct 2024 - 08:30 - Accidental MyLifeLine activation from Mr Rothwell - confirmed all is well - membership 10306 - Zheograthia Sauls |
| 10 Oct 2024 - 02:35 - Main control Pc updated @02:29 - Jarod Echardt |
| 10 Oct 2024 - 01:30 - @01:22 Rv3 came across a MVA outside The Victorian Times Restaurant SAPS and towing on scene no injuries on scene. x1 car hit multiple cars SAPS has arrested the the person driving the car - Jarod Echardt |
| 09 Oct 2024 - 18:54 - Received a call from Heather on 0823256014 - caller reports she drove past Sun Valley vet on Ou Kaapse se Weg road in the direction of Glen Cairn express way where she noticed a group of cyclists assisting one of their fellow cyclist up off the floor who appeared to be wobbly, the caller did not stop but proceeded with her journey. No other calls for the incident. Lindi aware of incident and logging of OB entry - Abi Bussio |
| 09 Oct 2024 - 17:38 - Accidental call received from 0738911378 - caller confirmed all was well - Abi Bussio |
| 09 Oct 2024 - 16:54 - Accidental MyLifeLine activation from Mrs Dallas - confirmed all is well - membership 10821 - Abi Bussio |
| 09 Oct 2024 - 14:20 - Received a call from Michelle on 0211805308 - caller reports she is the guide of a tour group which is currently in Seaforth near the beach but signal was not very good. Reports that one of the tourists took a fall near a shop and is currently being treated by a doctor with a first aid kit but they would like for the patient to be assessed by a paramedic. I advised the caller of private billing and she reported she would need to go and speak with the patient before accepting as the tour company can not take responsibility for this. The call then ended and there was no other call back. Lindi is aware of call. No call back to number as the shop was not connected to the patient - Abi Bussio |
| 09 Oct 2024 - 11:35 - received a call from 0739566187 accidental call confirmed it was a mistake no medical emergency - Zheograthia Sauls |
| 09 Oct 2024 - 11:29 - Call In Service - 08H45 - Fiona McLellan A1 - RV2 and A3 all in service - morning started with early calls and some vehicles did not yet have the time to call in. - Lindi Bredenhann |
| 09 Oct 2024 - 11:23 - RV2 booking in service - time check 11h23 - Abi Bussio |
| 09 Oct 2024 - 08:15 - RV2 booking in service all checks completed @ 08h14 - Zheograthia Sauls |
| 09 Oct 2024 - 06:51 - 0723597161 called but no answer after greeting - called back and accidental pocket-dial - CMR GO |
| 09 Oct 2024 - 06:41 - 0723597161 called but no answer after greeting - called back and accidental pocket-dial - Brice Lancaster |
| 08 Oct 2024 - 20:52 - Received a call from 0649028809, Sebo - Adult Male, known Diabetic, has been unwell for the past 3 days - unable to go to the toilet, abdo pain - hasn't seen GP - Non member, no medical aid, VIC pt - Advised of private billing - Sebo thought we were the government services - provided Metro contact details - Brice Lancaster |
| 08 Oct 2024 - 18:02 - earlier call received from Jenna for pt that knocked his head on a boom at Sunvalley Mall while on his bicycle - pt does have a head wound - but cons and talking - I advised that I can log the call with METRO - she said she is going to take him to Dischem in the meantime - I logged the call METRO 2266 - I called Jenna again to find out about the pt - she said she put him in her vehicle and took him home. He seems to be doing good and will let someone know should he start feeling nausea etc. I thanked Jenna very much for doing this and also cancelled the call with METRO. - Lindi Bredenhann |
| 08 Oct 2024 - 11:24 - Accidental MyLifeLine activation from Mr. Goedhart #10010 . All is well - Jarod Echardt |
| 07 Oct 2024 - 20:15 - received a call from Waeina again, as per below - They would like dispatch as they are worried she is deteriorating - spoke to Daughter and advised of private billing as non member and no medical aid - Advised payment does not need to be made immediately and an invoice would be sent regarding the bill - Asked if they would like me to follow up with Metro - called Metro REF 2665, ambi 72 has been assigned and is heading to OV - Called Waeina back and advised Metro enroute - Brice Lancaster |
| 07 Oct 2024 - 19:32 - Received a call from Waeina, 10 Helene Crescent OV, 0678885146 - Adult Female 50yo - vomiting since 0500, general Malaise - The said they have logged with metro but did not have a ref - non members - no medical aid - advised of private billing - caller was neighbour who couldn't accept on behalf of the pt - unable to speak to pt or get NOK contact details from caller - advised to monitor her condition and if she loses consciousness, becomes SOB, dizzy etc to call us and we will see what we can do to assist -called Metro to check REF 2665 - still pending, logged at 1920 - called Waeina back and let her know - Brice Lancaster |
| 07 Oct 2024 - 18:36 - Accidental MyLifeLine activation from Mr. Bloch #11198. All is well - Jarod Echardt |
| 07 Oct 2024 - 14:55 - Accidental MyLifeLine activation from Mrs. McIntyre #1708. All is well - Jarod Echardt |
| 07 Oct 2024 - 13:41 - Accidental MyLifeLine activation from Mrs. McBurnie #117. All is well - Jarod Echardt |
| 07 Oct 2024 - 11:16 - Accidental MyLifeLine activation from Caroline Trout #10317. All is well - Jarod Echardt |
| 07 Oct 2024 - 09:48 - Mr. Van Niekerk called for a transfer for himself for tomorrow to VPH advised that it can be done but there will be a private cost as its not a medical emergence. Gave the cost of R2760but Mr. Van Niekerk said that he can fly to PE for cost. Tried to then give Care Transport info to him but did not want it - Membership 8333 - Jarod Echardt |
| 07 Oct 2024 - 06:48 - Washing machine drain is blocked. DZ has been informed. - Michelle Thompson |
| 07 Oct 2024 - 02:53 - Received a call from 0834794945 Asking for assistance her husband had been vomiting since yesterday and has now gotten worse she asked what the callout fee was after hearing the callout fee she said its fine we can cancel - Tyree Jacobs |
| 07 Oct 2024 - 01:35 - Lueise Called -0713562844 she is not a member she called for abdo pains i did advise her i can send a vehicle but private billing might be involved she did not accept private billing she will try another service and will contact us back if she cant reach another service - Tyree Jacobs |
| 07 Oct 2024 - 01:02 - Ernst called #5892. He accidently gave his 16yr old son one of his wife's BP meds instead of an anti-histamine about 5 mins prior to calling. The son is not showing and signs or symptoms. I advised him to call an ER and speak to the Dr but to call us if his son starts showing any symptoms. - Michelle Thompson |
| 06 Oct 2024 - 17:14 - Zmed got in touch with us regarding a call in Simonstown for Gerald Els - 27wk pregnant Adult Female SOB in the Naval Dockyard - it came through via EA webdispatch but had no vehicles avail at the time to assist - Advised I do have an ambi avail to assist - Contacted Gerald Els 0845562583 - Pt is refusing transport no response required - Brice Lancaster |
| 06 Oct 2024 - 16:19 - Received a call from Sgt Vuyo SAPS OV, 0825222618 - Stabbing in Masi, Corner of Pokela and Ntantla - Adult Male 30 yo stabbed in the eye - breathing, awake and talking - active bleeding from the eye - has not logged with Metro - advised I would need to get auth for the call - requested he log with Metro and I will call him back - Spoke to Lindi, she recommended it remain with Metro for now - Called Sgt Vuyo back and advised to log with Metro and monitor pt - if he falls unconscious, stops breathing or deteriorates to call us back - Brice Lancaster |
| 06 Oct 2024 - 15:31 - Received a call from 0613195964, Brandon regarding his wife - recently gave birth - C section due to high BP - they are monitoring her BP and noted it is quite high 179/104 - used to be members but currently not #10070 - wanted to know if someone can come assess - Advised we are happy to help but there may be a private bill - advised all vehicles are currently on calls but I can get one there ASAP - Initially said he will transport privately but when I called back once a vehicle was avail he requested someone come through - 20241006/12 - Brice Lancaster |
| 06 Oct 2024 - 13:51 - Received a call from 0733877369, Catherine Widrig #9732 - no answer after greeting - called back - accidental pocket dial - Brice Lancaster |
| 06 Oct 2024 - 13:09 - Received a call from Christina 0824175150, her grand daughter is staying with her and had a ?Mosquito bite - red and inflamed, she is worried if it is an allergy - she took her to the pharmacist who recommended getting antibiotics via GP - she wanted to know if there are any Dr rooms open at this time - Advised unfortunately not and the best bet would be to go through to an ER - FBH is nearest state facility and TMH is nearest private facility - Brice Lancaster |
| 06 Oct 2024 - 12:41 - Arne Suderland, 0828078073 - #140 - called regarding an Adult Male who took a fall outside station 10 Simonstown - no loss of consciousness - Tourist - whilst on the phone the pt was helped up and is sitting on a chair - advised I'm happy to dispatch but it may take some time to reach the scene due to Navy Fest traffic - Arne said they have flagged down a nearby ambi to assist - Brice Lancaster |
| 06 Oct 2024 - 10:40 - Received a call from Makapane, Edugate, call for care - requesting we respond to the C20 Avenue Retirement Hotel - Francis Bowrine, full body pain - Sister on duty has requested someone come out to assess - As per OB below 06 Oct 2024 09:33 - Adult Female 72yo, full body pain - REF 4HB5RSC - no medical aid - non member of CMR - advised I would need to make contact OS to confirm details and billing - Called The Avenue Retirement Hotel 0217044000, spoke to Duty Sister, she says she has advised to the pt that the paramedics can't really provide any treatment for her condition and will likely assess then refer her to GP or recommend hosp transport - Spoke to Pt Francis, she is on Dischem Medical Insurance, advised the medical insurances are not likely to cover the private bill - Advised we are happy to send crew but there may be a private bill involved should the call out not be covered by Call for care service agreement - She is a pensioner and doesn't want to be charged if she is going to just need to see her Dr - Advised CMR isn't associated with Call for care and that is the reason for the possibility of private billing, they call us because of proximity - Advised I will get in touch with Makapane and ask he send an ER24 vehicle for assessment - Contacted call for care and requested Er24 send a vehicle - Brice Lancaster |
| 06 Oct 2024 - 09:38 - Chris GS answered the call as I was on a call already - Noel 0835585921 21 Sirius Way, OV - #1656 - Her Aunt had burnt her hand with oil thumb to forefinger - swelling and painful - Burnshield has been applied - Chris advised the best course of action would be to get her through to FBH for assessment - I called Noel back just to confirm they are able to safely and securely transport - She says she is - Advised to call back should she run into any issues - Brice Lancaster |
| 06 Oct 2024 - 09:33 - received a call from Francis Bowrine 72yo Adult Female - woke up with full body pain, can hardly walk - Resides in C20 The Avenue Retirement Hotel - Advised we are happy to send someone but as she isn't a CMR member and the retirement hotel is not covered by CMR there may be a private bill - Asked if she has informed the staff of her condition as ER24 is their SP - She has not - Advised the best course of action would be to contact the staff and they will do an assessment - They will call for assistance from their SP ER24 then - Brice Lancaster |
| 06 Oct 2024 - 09:06 - Received a call from 0683765786 - gentleman was quite irate and difficult to understand - He seemed to be annoyed that an ambi had parked him in - he dropped the call after a couple of seconds - called him back and he is in Simonstown - advised we have no vehicles in Simonstown at the moment - license CA 713050 - Advised whoever had parked him in is not a CMR vehicle and is likely IMM ambi - Brice Lancaster |
| 06 Oct 2024 - 08:24 - Received a call from 0832662246 - not associated with membership - he has French tourists who are staying with him and their child is not feeling well - wanted advise regarding open Dr offices on a Sun - Advised most are closed on Sun but Tokai Medicross should be open from 0900 - provided contact details for Tokai Medicross - Brice Lancaster |
| 06 Oct 2024 - 03:21 - Received a call from Lydia 0629460824 wanting an ambulance in Valhalla Park. I informed her that we are in FH and advised that she call Netcare or ER24. - Michelle Thompson |
| 05 Oct 2024 - 18:27 - Received a call from Rihanna, Pinedale Court, Ocean View - Her 72yo Mother has not been feeling well lately - Vomiting, general malaise, very weak - Non member, no medical aid - Advised we are happy to assess and transport but there may be a private bill - Advised of Metro services and offered to log call - When contacting Metro they have the call logged already but it is still pending REF 1754 - Called Rihanna back and advised call has been logged with Metro Already - Brice Lancaster |
| 05 Oct 2024 - 14:53 - Received a call from 0716641672 Mrs Fanella at 6 Protea court - regarding a dog barking across the road, she believes it is a CMR staff member location - Danni's house - Danni is flying out to the ships today so the family is at the Airport at the moment - call diverted to RV2 - Greg M sent a message to Danni Mother, Louise, regarding the issue - Brice Lancaster |
| 05 Oct 2024 - 12:43 - Received a whatsapp message from Celestine 0768007504 - she reports someone is having a seizure on simons town main road, Navy Fest - no further info regarding pt condition or location - Called and spoke to Celestine, message was placed in deep south group but she is not OS - Called Beth 0847888477, she is also not OS but saw the incident posted in a lakeside group but provided the number of the person who posted it there - Maria Shadford 0723799327 She is at the Navy fest but not currently with pt - passing Ambi was flagged down and tended to pt, red lettering on white - no further response required from CMR
- Brice Lancaster |
| 05 Oct 2024 - 06:49 - Received a call from a patient on 0735139413 - patient was looking for an ambulance in a different part of Cape Town, language barrier therefore gave the patient Metro ambulance contact number - CMR GO |
| 05 Oct 2024 - 02:45 - Received a call from a patient on 0735139413 - patient was looking for an ambulance in a different part of Cape Town, language barrier therefore gave the patient Metro ambulance contact number - Abi Bussio |
| 04 Oct 2024 - 18:29 - Received a call from 0738668890. Could not hear the speaker. Called back and he said he called the wrong number - Michelle Thompson |
| 04 Oct 2024 - 17:35 - Accidental MyLifeLine activation received from Jennifer Vartsos #10883. All is well - Tyree Jacobs |
| 04 Oct 2024 - 17:04 - Accidental MyLifeLine activation received from Jennifer Vartsos #10883. All is well - Tyree Jacobs |
| 04 Oct 2024 - 16:48 - recieved a call from 0743193554 Enrico calling for his granny that is not feeling well i did advise him that we could send out a vehicle but private billing will be involved as they are not members or he can contact metro he opted to contact metro i gave him metros number including 112 - Tyree Jacobs |
| 04 Oct 2024 - 11:30 - Accidental MyLifeLine activation received from Alan Bloch #11198. All is well - Tyree Jacobs |
| 04 Oct 2024 - 07:56 - Rv1 Called @ 07:08 stating he was in a Mva with a scooter bike the guy on the bike is a member of ours Mark G Van Heerden #8020 mark is fine and will call us i anything should not feel right with him during the day D.z is aware of the accident and asked if RV1 can give him a call to explain what happened
there's minor damage to Rv1 only the front light is damaged Rv1 was not specific as to witch side or what light - Tyree Jacobs |
| 04 Oct 2024 - 07:19 - Rv1 Called @ 07:08 stating he was in a Mva with a scooter bike the guy on the bike is a member of ours Mark G Van Heerden #8020 mark is fine and will call us i anything should not feel right with him during the day D.z is aware of the accident and asked if RV1 can give him a call to explain what happened
there's minor damage to Rv1 only the front light is damaged Rv1 was not specific as to witch side or what light - Michelle Thompson |
| 04 Oct 2024 - 06:45 - Accidental MyLifeLine activation received from Mrs Redeker - contacted the caller and confirmed all is well - membership 1977 - CMR GO |
| 03 Oct 2024 - 23:38 - Accidental MyLifeLine activation received from Mrs Redeker - contacted the caller and confirmed all is well - membership 1977 - Abi Bussio |
| 03 Oct 2024 - 23:31 - Received a call from 0217834102 - when answered there was no commination from a caller, I attempted to phone the number back had no response, when searched on the member database multiple memberships came up - Abi Bussio |
| 03 Oct 2024 - 20:08 - Received a call from Veronica on 0727435603 which diverted to RV2 - caller was trying to find out information regarding a friend of hers who was transported by CMR earlier today, the caller was advised we would not provide information out but was advised to try nearby facilities. - Abi Bussio |
| 03 Oct 2024 - 18:19 - Received a call 0635539406 from Heindric one of his mates stepped into a nail and they asked for someone to come and assist as we were speaking they pulled the nail out and asked where the closest hospital is i told that it would be Falsbay Hospital as they live in scarborough i advised caller to keep something on the wound to stop the bleeding while on their way to hospital i also advised caller we could send out a vehicle if they need he said its fine they will take him to hospital - Tyree Jacobs |
| 03 Oct 2024 - 14:03 - Received a call from Lance who works at Bonitas ,inquiring about a private quotation for a patient who we transported this morning to Mediclinic Constantiaberg Hospital, he advised us that the pt will be going from Constantiaberg to Noordhoek Manor ,BLS treatment, medical aid Bonitas ,he advised us that the medical aid will be not covering the transfer home, we advised him of the private quotation R1730, which he then thanked us and advised the pts name is Ellen Mckam and that we transported her through this morning, I then advised him we received another call from Sister Pauline about the exact same pt and inquiring about the exact same and that she will update us further , Sister Pauline then called us back at 13h34 and advised us she spoke to the pts daughter and the pts daughter while being taking her home via private transportation - Zheograthia Sauls |
| 03 Oct 2024 - 13:57 - myLifeLine activation from David Lawson- confirmed all is well as the caller was testing the device at our office - Tyree Jacobs |
| 03 Oct 2024 - 07:40 - got a call from Byron from 44 on main in Fish hoek asking if we could send a vehicle a guy had a fit and is now just laying on the floor im unsure if they are members i cant find them on our system i did advise this to the caller and let him know that if they are not members a private bill might be involved the gentleman opted for metro and asked if i could give the number - Tyree Jacobs |
| 02 Oct 2024 - 22:39 - @22:19 Lora called saying that the Uber guy was saying to her that there just been a stabbing on beach Rd Muizenberg but could not get much info from him. Lora then drove to Beach Rd and advised that the Pt. is laying outside Hudson's burger joint. Pt. is conscious when she drove pasted. Call logged with Muizenburg SAPS and Metro (REF#2566). Lora called back @22:29 saying there is security on scene who is treating the Pt. and Lakeside fire is aware of the call - Jarod Echardt |
| 02 Oct 2024 - 18:16 - SAPS OV called for a pt OD in the wetlands - could not specify exact location only that it is at the end by the wetlands - As per the caller the pt is? unresponsive - Abi called on scene and spoke to Sergeant Shanie who advised that the pt did take some tablets and? tried to hang himself, pt is still cons and talking but appears a bit drowsy - Still could not confirm a specific location but said we will see their vehicle. Abi logged the call with METRO Ref 2149 - The captain called back and advised that the pt went privt transport - we cancelled the call with METRO - Lindi Bredenhann |
| 02 Oct 2024 - 17:01 - Received a call from Davies at Fire control requesting assistance with an MVA corner of Steenberg road and Ou Kaapse Weg for 1x adult male P1/Red with a fractured femur. I spoke with Lindi and advised at this stage we do not have any vehicles available. Spoke to Metro control who reported Metro Ambulance 72 is on route, I made contact with Fire and advised them that Metro 72 is on route. - Abi Bussio |
| 02 Oct 2024 - 09:09 - MyLifeLine activation from Mr Andreae - confirmed all is well as the caller was testing the device before she heads out for the day and leaves the owner of the device - membership 10909 - Abi Bussio |
| 02 Oct 2024 - 07:50 - Accidental call received from 08255466021 - phoned the caller back and confirmed all is well - Abi Bussio |
| 02 Oct 2024 - 03:46 - Adding to entry 02 Oct 2024 - 03:45 - Callers number - 0815218621 - Address was 23 Caravel St. Sun Valley - Jarod Echardt |
| 02 Oct 2024 - 03:45 - @03:33 A lady called for her landlords daughter who is having seizures. At first she thought she was calling Metro advised her that she is calling CMR and we are a private ambulance service. The caller she she wants a Metro ambu I advised that a ambu can be sent but she said no they want metro - Called Metro @03:36 spoke to Samantha and was given REF#0658 - Jarod Echardt |
| 01 Oct 2024 - 18:45 - My Lifeline activation from Margaret Mason. caller is testing device - made contact via device. Confirmed all is well. Membership #11051 - CMR GO |
| 01 Oct 2024 - 15:07 - My Lifeline activation from Margaret Mason. caller is testing device - made contact via device. Confirmed all is well. Membership #11051 - Abi Bussio |
| 01 Oct 2024 - 07:40 - Received a call from Jan on 0832438484 - caller reports he has been constipated since yesterday morning, the caller took some epsom salt yesterday which has not assisted with the patients condition. The caller reports his GP is Dr Cleveland. I advised the caller to try make contact with his GP this morning when they open at 08h00 as he has not yet made contact with his GP to see if they can recommend anything for the patients constipation. The caller will be making contact in +-20minutes to see if his GP can assist with a recommendation - Abi Bussio |
| 30 Sep 2024 - 22:27 - My Lifeline activation from David Biggs. Accidental alert - made contact via device. Confirmed all is well. Membership # 10291 - Brice Lancaster |
| 30 Sep 2024 - 21:08 - received a call from 0738071939 regarding her cousins Mom at 14 Ceuerberg Rd, Ocean View - She has not been doing well all day - Adult Female 65yo General malaise and getting weaker since this morning - non member - Advised of private billing - Advised Metro charges what people can afford if they charge at all - provided Metro contact details
- Brice Lancaster |
| 30 Sep 2024 - 20:27 - My Lifeline activation from Chris Moerdyk. Accidental alert - made contact via device. Confirmed all is well. Membership # 3720 - Brice Lancaster |
| 30 Sep 2024 - 14:23 - My Lifeline activation from Anna Killian-who reported someone called the device, confirmed no medical emergency and Jamie would give him a call , Jamie confirmed it was accidental call from receptionist and will call back to let them know - Zheograthia Sauls |
| 30 Sep 2024 - 02:50 - Received a call from 0835363120, 18yo Female with abdo pain to R side- has been diagnosed fdrom KH as Spasticolon and wanted to know if we can get her to hosp as she cannot walk - They are in mitchells plain - Advised we cannot assist - Pt is on Discovery - Recommended caller contact them as they will arrange response if covered - Brice Lancaster |
| 29 Sep 2024 - 04:47 - My Lifeline activation from. Hilary Jacobs unable to make contact via device. pt gps location is in the middle of the street GPS Address: 85 St George's St, Simon's Town tried making contact via cell phone and via other emergency contacts still unable to make contact with anyone . Membership # 4648 - Tyree Jacobs |
| 28 Sep 2024 - 17:07 - Received a call from 0722848708, no response after greeting but voices in the background - Mem 8237 - called back - accidental dial - no response required - Brice Lancaster |
| 28 Sep 2024 - 15:16 - Received a call from Mrs Longman, 0793126368 - inactive member 8354 - Her 8yo son ate a cashew nut, vomited and is now complaining of a tight chest - no known allergies and has eaten nuts before without incident - She is outside the base 106 kommetjie and wanted to know if she can get him assessed here or if she should go straight to FBH - Advised if he is breathing awake and talking that the best course of action would be to go directly to FBH to begin triage - Advised our medics can assess but have no way of testing if it is an actual allergic reaction or some other cause and the hospital would be better situated in investigating - Brice Lancaster |
| 28 Sep 2024 - 12:27 - My Lifeline activation from Wendy Mitton. Accidental alert - made contact via device. Confirmed all is well. Membership # 10778 - Brice Lancaster |
| 28 Sep 2024 - 06:56 - My Lifeline activation from Wendy Mitton. Accidental alert - made contact via device. Confirmed all is well. Membership # 10778 - Brice Lancaster |
| 27 Sep 2024 - 21:40 - Accidental My Lifeline activation from Hendrik Goedhart. Confirmed all is well. Mem # 10010 - Michelle Thompson |
| 27 Sep 2024 - 19:58 - My Lifeline activation from P H Moon. Testing device - didn't think it was charging. Confirmed all is well. Membership # 6914 - Michelle Thompson |
| 27 Sep 2024 - 19:28 - Accidental My Lifeline activation from Lionel Arie Penning. Confirmed all is well. Mem # 9891 - Michelle Thompson |
| 27 Sep 2024 - 17:02 - A2 came across an MVA on FH main road outside Police Station - FIRE is OS - no injuries - continuing on call 20240927/11 - Brice Lancaster |
| 27 Sep 2024 - 14:33 - Received a call from 0744136674 - their 24yo daughter slipped and fell - hit head on tiles - bleeding from laceration above eyebrow - No loss of consciousness, no dizziness, no nausea - Pt breathing and talking - Non members on Discovery - Advised of possibility of private billing should medical aid not cover - Advised medical aid usually covers if emergency transport occurs - Caller said she would try get pt to GP for assessment - Advised to call back should they need any help - Brice Lancaster |
| 27 Sep 2024 - 11:56 - Andre called 0829419206 reporting a PVA - child knocked down near the intersection of Military road and Prince Georges Drive near Lavender Hill - 1 vehicle, unknown pt condition as caller did not stop - He knows we probably won't be able to respond but didn't know who else to contact - advised I would activate relevant services DZ informed - Netcare has no vehicles avail - Logged with Metro REF 1268 - logged with COCT for SAPS Traffic and FIRE - Brice Lancaster |
| 27 Sep 2024 - 10:45 - Received a call from 0655451399, Marie - requesting response for a horse riding accident in Parow - Advised this is out of service area and recommended she call a nearer service for prompt response - Provided Netcare911 and ER24 contact details - Brice Lancaster |
| 27 Sep 2024 - 09:56 - Received a call from 0834538966 - no answer after greeting - Mem # 10018 - called back, accidental dial - no response required - Brice Lancaster |
| 27 Sep 2024 - 09:32 - E54A OS for fire as per below message - RV2 drove past incident - Brice Lancaster |
| 27 Sep 2024 - 09:29 - Received a call from Zidane from Zipprint - witnessed a 2 vehicle MVA - requesting response - 2 pt but unknown if injured - whilst on the call Zidane said no injuries OS - DZ informed - no medical response required - Advised I will activate other services - SAPS FH aware and vehicle dispatched - Fire informed REF 30358489 - Brice Lancaster |
| 27 Sep 2024 - 07:37 - Walk in patient - ? Dislocated shoulder - pain is manageable - non member - no medical aid - Crew advised that we don't do relocations outside a hospital setting due to concerns of further unseen injury - Recommended pt head down to FBH for further assistance - Pt driven there by friend - Brice Lancaster |
| 26 Sep 2024 - 18:59 - Received a call from Tracy 0828850127. Her son was bitten by a dog. She says it is not bad but he will need a tetanus. She asked where he can go. I advised her to go to one of the hospitals but otherwise she can wait and go to the pharmacy tomorrow as you have a window period of 48 hours. - Michelle Thompson |
| 26 Sep 2024 - 18:47 - 0840845325-Asek if we could send a vehicle to tafilsig as one of her relatives is not feeling well i did explain to her that there are services closer than what we are i offered to give her the numbers for ER24,Netcare or metro she said its fine she will call 112 - Tyree Jacobs |
| 26 Sep 2024 - 17:30 - MyLifeLine activation from Patricia Graham #3732. Testing device as it didn't work earlier. All is well. - Tyree Jacobs |
| 26 Sep 2024 - 17:05 - Patricia Graham called and ask why no one came to help when she activated her life line /no activation came through to control -#3732 - Tyree Jacobs |
| 26 Sep 2024 - 16:37 - Accidental MyLifeLine activation from Lilian Ralton - Confirmed all is well - membership - 10874 - Tyree Jacobs |
| 26 Sep 2024 - 13:06 - Accidental MyLifeLine activation from Gillian Vigne - Confirmed all is well - membership - 7598 - Tyree Jacobs |
| 26 Sep 2024 - 13:03 - member john wildman #247 called in regards to his wife he is worried about his wife not wanting to get out of bed she was discharged from hospital yesterday after being in hospital for 10 days with pneumonia i explained to him that its not an emergency at this stage he put the phone down we made contact with the caller again and properly explained to him he then said its fine he might have just been panicking we did advise caller that if he feels the need at a later stage to call again he is welcome to and we will assist him - Tyree Jacobs |
| 26 Sep 2024 - 11:15 - Accidental MyLifeLine activation from Peter Kirk - Confirmed all is well - membership -11112 - Tyree Jacobs |
| 26 Sep 2024 - 08:39 - Accidental MyLifeLine activation from Terrence Rothwell - Confirmed all is well - membership -10306 - Tyree Jacobs |
| 26 Sep 2024 - 07:00 - Accidental MyLifeLine activation from Mrs Berrey - Confirmed all is well - membership 314 - CMR GO |
| 25 Sep 2024 - 20:31 - Accidental MyLifeLine activation from Mrs Berrey - Confirmed all is well - membership 314 - Abi Bussio |
| 25 Sep 2024 - 18:55 - Rv4 would not start. Both battery packs were used and they tried to jump start it with jumper cables. DZ is aware - CMR GO |
| 25 Sep 2024 - 18:50 - Rv4 would not start. Both battery packs were used and they tried to jump start it with jumper cables. DZ is aware - Tyree Jacobs |
| 25 Sep 2024 - 15:34 - Accidental MyLifeLine activation from -Norman Hoy Confirmed all is well - membership 412 - Tyree Jacobs |
| 25 Sep 2024 - 12:25 - Accidental MyLifeLine activation from -Nina Wagenfeld Confirmed all is well - membership 10857 - Tyree Jacobs |
| 25 Sep 2024 - 12:11 - Accidental MyLifeLine activation from Allan Booth- Confirmed all is well - membership 161 - Tyree Jacobs |
| 25 Sep 2024 - 10:29 - Received a call from - Janine 0670529583 - shes calling in regards to her daughter that has been discharged from FBH shes in a lot of pain and shes trying to reach a doctors office for her daughter to be seen by a doc i did advise that i can send a vehicle to go and assess and did advise of private billing since they are not members she said she is trying to find a doctor first the let us know if help is needed - Tyree Jacobs |
| 25 Sep 2024 - 08:03 - A4-A5 Mobile outduty Battery run And O2 run - Tyree Jacobs |
| 24 Sep 2024 - 18:49 - Second Accidental MyLifeLine activation from Mrs Martin - Confirmed all is well - membership 1802 - CMR GO |
| 24 Sep 2024 - 15:59 - Second Accidental MyLifeLine activation from Mrs Martin - Confirmed all is well - membership 1802 - Abi Bussio |
| 24 Sep 2024 - 15:58 - Accidental MyLifeLine activation from Mrs Martin - Confirmed all is well - membership 1802 - Abi Bussio |
| 24 Sep 2024 - 12:33 - Received a call from 0780882061 - caller is looking for an ambulance for someone in the Wetlands in Masi who has been unwell, the patient has been unwell for +-2 days - the caller reports he phoned FBH who could not help with an ambulance. I offered to dispatch someone and advised of private billing which the caller reports they can not settle, I offered to give him Metros contact number and he reported he would contact them to explain exactly where the patient is in the wetlands as the patient does not have an exact address - Abi Bussio |
| 24 Sep 2024 - 12:24 - Received a call from Kerry on 0794694079 who reports her mom Jacqueline Hudson has a MyLifeLine button and has dementia, they are unable to locate the patient anywhere as she was supposed to be collected by a friend but was not home. I managed to locate the device and noticed the patient had gone for a walk - I made contact with the device and spoke to the client who reported she was busy walking up her stairs back at home, i advised the caller of this and she reported she will get her husband to go and check - Abi Bussio |
| 24 Sep 2024 - 09:31 - Received a call from 0829419448 - caller reports his wife has been experiencing chest discomfort since approx 03h00 this morning, the patient does not want emergency assistance but was looking for a local GP, advised I am not sure of any local GPs that would be open today as they have already tried FH Medicross and LBM. The caller reports they will rather just wait a bit and phone back if anything changes. - Abi Bussio |
| 24 Sep 2024 - 08:47 - Received a call from 0791819964 - no response when answered - non membership contact number - attempted to phone back but no response - Abi Bussio |
| 23 Sep 2024 - 22:53 - Accidental MyLifeLine activation from Mrs. Weston - Confirmed all is well - membership 10861 - Jarod Echardt |
| 23 Sep 2024 - 16:58 - Received a call from 0824494682 caller reports Dr Du Toit is closed until the 30th of September and she has a script that needs to be filled but Dischem does not have stock of her medication - I advised the caller to try other local pharmacies to see if they have the medication in stock otherwise she would need to travel further for the medication. I advised that we do not assist with medication and scripts - Abi Bussio |
| 23 Sep 2024 - 13:41 - Received a call from Russel Human on 0820490649 who reports MVA at the checkers in Muizenberg - on scene contact Michael (LE)0780148276 - spoke to D.Zimmerman and advised at this stage no ambulances available, advised to rather hand the call over to another service - checked with Metro who confirmed the call has been logged under reference 1585. Still Pending - Abi Bussio |
| 23 Sep 2024 - 12:37 - Received a call from Russel Human on 0820490649 who reports MVA at the checkers in Muizenberg - on scene contact Michael (LE)0780148276 - spoke to D.Zimmerman and advised at this stage no ambulances available, advised to rather hand the call over to another service - checked with Metro who confirmed the call has been logged under reference 1585. Still Pending - Abi Bussio |
| 23 Sep 2024 - 10:08 - Received a c all from Mrs Goss on 0723927277 - caller reports she has a doctors appointment at FBH and wanted to know if CMR was able to transport her to and from the appointment. I advised the caller that this is not something we normally offer but I could speak with management to see if something could be arranged but there is the possibility that there would be a private bill. The caller reports she does not want to pay a private bill and she will rather try something else. The caller then also went to report that she does not understand why we can attend to a medical emergency at 23h30 in the evening but not take her through to hospital for a doctors appointment. I explained to the client that her membership guarantees the cover of emergencies but other transportation is not guaranteed to be covered - Abi Bussio |
| 23 Sep 2024 - 10:04 - Accidental MyLifeLine activation from Guus De Bruin - Confirmed all is well - membership-11076 - Abi Bussio |
| 22 Sep 2024 - 22:58 - Fulu from Netcare 911 called requesting dispatch for a primary call in Fish Hoek - when requesting location she said it is near Groendal Primary School - checking maps this is in Franschhoek - Advised we are located in Fish Hoek and the call is located in Franschhoek - out of our service area - no vehicles avail - Brice Lancaster |
| 22 Sep 2024 - 22:45 - Accidental MyLifeLine activation from Brenda McIntyre #1708, All in order - Brice Lancaster |
| 22 Sep 2024 - 22:26 - Received a call from from Emergimed requesting assistance for a MVA in Gugulethu - Advised we have no vehicles available to assist - Brice Lancaster |
| 22 Sep 2024 - 17:23 - TOC - 16:58 A lady called for her mom saying it sound like water on her chest and her anlkes and wrist are swollen - i advised the caller that there will be a private bill as they are not members she then said they have compressive medical I told medical do not cover call out fees she then said that she will phone Netcare - Jarod Echardt |
| 21 Sep 2024 - 21:29 - Received a call from Max DMC - 0607646540 - He stopped by the base to swap out a O2 Cylinder - Murray is aware - Brice Lancaster |
| 21 Sep 2024 - 18:42 - A2 reports fender bender at fourway intersection of Kommetjie road and Ou Kaapse Weg - both drivers are well and do not require assessment - CMR GO |
| 21 Sep 2024 - 18:30 - A2 reports fender bender at fourway intersection of Kommetjie road and Ou Kaapse Weg - both drivers are well and do not require assessment - Abi Bussio |
| 21 Sep 2024 - 17:31 - A2 reports fender bender at fourway intersection of Kommetjie road and Ou Kaapse Weg - both drivers are well and do not require assessment - Abi Bussio |
| 21 Sep 2024 - 12:49 - Received a call from 0750235737 - caller reported needing an ambulance at 5 Leo street, not on scene - call cut out. I tried to phone the caller back but no answer - Abi Bussio |
| 21 Sep 2024 - 10:14 - Received a call from 0750235737 - caller reported needing an ambulance at 5 Leo street, not on scene - call cut out. I tried to phone the caller back but no answer - Abi Bussio |
| 21 Sep 2024 - 10:05 - Received a call from 0847491705 she reports her friend has been suffering with nausea and vomiting for a few hours - the patient is ?dehydrated and requiring medical treatment but does not want to go wait at a government hospital, the caller wanted to know if we could assist with putting up a drip for the patient at the residence or given anti vomiting medication. I advised that if we do this then the patient needs to be transported to hospital which she does not want, I advised the other option would be to try make contact with the patients GP to see if a prescription can be given for medication. The caller will be making contact with the patients GP - Abi Bussio |
| 20 Sep 2024 - 19:20 - Accidental MyLifeLine activation from Wendy Mitton #10778, All in order - Michelle Thompson |
| 20 Sep 2024 - 18:10 - Accidental MyLifeLine activation from Jane Evans - Confirmed all is well - membership-10969 - Tyree Jacobs |
| 20 Sep 2024 - 11:59 - Received a call from 0877112974 which rang once and hung up - called back and spoke to Denemo - They are from Nationwide EMS and want to discuss their new vehicle range available - advised they came through to the Control - provided Taryns email address and requested they contact her for further help - Brice Lancaster |
| 20 Sep 2024 - 11:13 - Logged with traffic as per below - REF 1002194546 - Brice Lancaster |
| 20 Sep 2024 - 11:09 - RV3 reported a lorry broken down on the first hair pin on ou kaaps, requesting traffic - Zheograthia Sauls |
| 19 Sep 2024 - 19:57 - I initially wanted to dispatched A1 But due to their vehicle not starting i dispatched A3 as A2 just got back from a call upon dispatching A3 A1 started up ad still offered to do the call i let A3 Proceed as we weren't sure if A1 Was ready for response yet as the vehicle needed to run a bit first Call number 20240919/8 - Tyree Jacobs |
| 19 Sep 2024 - 15:09 - Received a call from Ruweida on 0604375410 - She reports 1 x adult Male had a fit and hit his head, now bleeding - Pt is awake, breathing and talking - initially confused but was able to provide details to caller regarding his name and residence - non member - no medical aid - Advised we can send crew but there may be a private bill - caller requested we contact Metro - Logged call with Metro REF 1673 - was unable to make contact back with Ruweida - Brice Lancaster |
| 19 Sep 2024 - 11:43 - Received info from Shane reporting a CPR in progress @ Virgin Active in Steenberg - Lindi confirmed with ER24 that they are enroute and a few minutes away - Brice spoke to Netcare, they are currently providing TCPR via Video call and their vehicle 15 min away REF 5227 - Spoke to receptionist at Virgin Active and confirmed with her that ER24 crew are OS - Brice Lancaster |
| 19 Sep 2024 - 11:19 - RV3 reports MVA at 5th Avenue, Fish Hoek - checkers 60 60 Driver - no injuries OS - Traffic is OS - Brice Lancaster |
| 19 Sep 2024 - 09:45 - Cebokazi reports she pulled a muscle Left Lateral Back on call 20240916/13 on 16/09/2024 - no pain at time of injury but tender now - Doesn't want to book off - Lindi and Taryn made aware by Cebokazi - Brice Lancaster |
| 19 Sep 2024 - 09:40 - Received Lifeline alert for Donald Craig - 6 Broadlands, Quarry Road, Fish Hoek - Made contact via device - His wife is a bit unwell - spoke to Mrs. Craig, she is experiencing abdo cramp but it is improving and no response required - Advised we are happy to send crew to assess - Mr Craig advised he will monitor and contact CMR should it be required - Brice Lancaster |
| 19 Sep 2024 - 07:28 - Mitch, 0833996309, 15 Heron Circle Kommetjie - On ADHD meds Contramol 50mg - accidentally took an extra one this morning and wanted advice, taken about 20 min ago - Advised 1 extra tablet is not likely to cause a medical emergency - no symptoms as yet - Advised to monitor his condition for now and call back should anything change - Advised to get in touch with GP who prescribed meds and let them know once their practice opens this morning - Brice Lancaster |
| 19 Sep 2024 - 06:52 - Accidental MyLifeLine activation from Mr Berrey - Confirmed all is well - membership 314 - CMR GO |
| 18 Sep 2024 - 21:32 - Accidental MyLifeLine activation from Mr Berrey - Confirmed all is well - membership 314 - Abi Bussio |
| 18 Sep 2024 - 20:31 - Accidental MyLifeLine activation from Mrs Gillet - Confirmed all is well and the caller was not sure what to do as she reports the device is on 20%, I advised her to place the device on charge which she will be doing - membership 10022 - Abi Bussio |
| 18 Sep 2024 - 19:19 - Accidental MyLifeLine activation from Mr Wright - Confirmed all is well - membership 1745 - Abi Bussio |
| 18 Sep 2024 - 16:05 - Received a call from Nicole 0606754363 for her dad 3 Mentone Road, St James. The domestic called her and said her dad is shaking very badly. I informed her that we do not have any vehicles available. She said she would call his medical aid and see if they can get someone there sooner. I said I would call her back if anything becomes available soon. - Michelle Thompson |
| 18 Sep 2024 - 09:19 - Accidental MyLifeLine activation from Lionel Arie Penning- Confirmed all is well - membership - 9891 - Tyree Jacobs |
| 18 Sep 2024 - 08:33 - Chad (ILS) father called regarding Chad that collapsed at his business - cons and talking sitting in a chair - wanted to know about hospital - I advised closest service is ER based at CMC but if he is willing to go privately it will be quicker to go to the ER himself- He has a driver that is going to take him to KH (med aid accepting there) his father spoke to me a bit about his alcohol addiction and I advised to try and speak to his medical aid regarding the possibility to get him into a private clinic eg AKESO - Lindi Bredenhann |
| 17 Sep 2024 - 14:53 - Received A call from 0822102358 @ 09:57 for a Cyclist Knocked down on beach road outside 252 after consulting with pt pt said its fine no response needed - Tyree Jacobs |
| 16 Sep 2024 - 15:47 - Accidental MyLifeLine activation from Mrs McBeath - Confirmed all is well - membership 11209 - Abi Bussio |
| 16 Sep 2024 - 13:15 - Testing device from Mrs Hodges MyLifeLine - confirmed all is well - membership 474 - Abi Bussio |
| 16 Sep 2024 - 07:50 - Accidental MyLifeLine activation from Mr Sharland - Confirmed all is well - membership 11194 - Abi Bussio |
| 15 Sep 2024 - 10:37 - Call diverted to RV1 on 0872552315 - caller wanted to report someone stealing electricity in Masi, the caller was provided by the crews with SAPS contact number - Abi Bussio |
| 14 Sep 2024 - 22:38 - Received a call from 0683452845 requesting ambi response to 1839 Masonwabe Rd, Masi - 28yo Adult Male SOB - unknown if asthmatic - caller was talking to someone in the background, not with the patient currently - non member - no medical aid - Advised of private billing - Provided Metro contact details - Brice Lancaster |
| 14 Sep 2024 - 16:55 - @15:56 Metro (REF#1190) called for a MVA at Beach Rd Muizenberg could not give much info on the call but advised that Lakeside Fire is on scene - Called @15:58 Lakeside fire they advised there is no injuries on scene - Jarod Echardt |
| 14 Sep 2024 - 14:44 - @13h35 Metro called for adult male collapsed foaming from the mouth. Asked for on scene contact they gave Sgt Bloom (0839899697)from Simons Town SAPS. Called Sgt Bloom @13:37 and he advised that the Pt. looks unresponsive but he could be passed out from the amount of alcohol he has drinking and the is stuff coming from his nose. Called Lindi who advised that it can be lift with metro. REF#0952 - Jarod Echardt |
| 13 Sep 2024 - 04:01 - Received a call from Mr Omar at Metro regarding a call in Dido Valley for a diabetic. Unable to make contact with the caller so called back and told Metro we cannot do the call. - Michelle Thompson |
| 12 Sep 2024 - 19:15 - Received a call from netcare -Henry asking if we have a contact for one of the hospitals in bredars dorp as they are struggling to get through to casualty - i did advise him that we do not operate in that area so unfortunately we do not have the contact of the hospital - Tyree Jacobs |
| 12 Sep 2024 - 14:58 - Accidental MyLifeLine activation from Mrs Cullingworth - Confirmed all is well - membership 3907 - CMR GO |
| 12 Sep 2024 - 14:55 - Accidental MyLifeLine activation from Mrs Cullingworth - Confirmed all is well - membership 3907 - Abi Bussio |
| 12 Sep 2024 - 08:17 - Accidental MyLifeLine activation from Mrs Cullingworth - Confirmed all is well - membership 3907 - Abi Bussio |
| 11 Sep 2024 - 22:30 - Chris De Meyer hurt his back on #20240911/13 while lifting the Pt at the hospital. - Michelle Thompson |
| 11 Sep 2024 - 17:43 - Received a phonecall from Bernadine for an adult male standing across the entrance of FBH well dressed screaming and shouting but there is no one with him. The crew that just handed pt over at FBH informed me that they are aware of the gentleman as they saw him no medical emergency. - Lindi Bredenhann |
| 11 Sep 2024 - 12:01 - Received a whatsapp message and call from Ilalheem, 0614117147 - She is calling on behalf of her work collegue - 4yo Male ?swallowed a nail at 45 Cockburn Road, Glen Cairn Heights - no further info regarding pt condition - OS contact Mia(Mother) ,0833260290 but unable to make contact with her - Called (Father) Mario, 0605261314 and he is enroute home from Paarden Island, accepted private billing as non members without medical aid - Mia called back, she didn't see him swallow the nail, pt condition is stable - No SOB, no Blood from mouth, no complaints of pain - Advised we can send crew but if pt is stable and content the best course of action would be to transport through to hospital EC for scans - Mia will monitor pt and await husbands arrival before heading to hospital - request she call back should there be any change in pt condition - Brice Lancaster |
| 11 Sep 2024 - 10:01 - Received a call from Julian Smith, 0829223193 - His father passed out for a few minutes - He is currently breathing, conscious and talking - whilst on the phone he seemed to be fine - caller is going to transport privately to Dr Whitney - Advised if he runs into any issues or condition deteriorates to call back for CMR response - Brice Lancaster |
| 11 Sep 2024 - 06:52 - Received a call from 0658331080 - Ronnie testing phone lines - CMR GO |
| 11 Sep 2024 - 06:27 - Received a call from 0658331080 - Ronnie testing phone lines - Abi Bussio |
| 10 Sep 2024 - 19:07 - Accidental MyLifeLine activation from Mrs Lightfoot - Confirmed all is well - membership 9292 - Abi Bussio |
| 10 Sep 2024 - 14:09 - Accidental MyLifeLine activation from Wendy Mitton #10778, All in order - Tyree Jacobs |
| 10 Sep 2024 - 11:26 - Accidental MyLifeLine from Nicola Ing #10908, Accidental alert - Tyree Jacobs |
| 10 Sep 2024 - 11:20 - Received call from a Elizabeth C 072 217 5198 #6746 She called in regards to her husband giving suicide threats and him going to fish hoek beach to commit suicide and take drugs and OD she is unable to confirm her husbands location i did advise her if she can not confirm his location then i can not send a ambulance to fish hoek beach to go and look for him at this stage it is not a medical Emergency i advised her to get into contact with saps to go and look and locate him if it then becomes a medical emergency saps can contact us or she can and we will definitely assist with her husband - Tyree Jacobs |
| 10 Sep 2024 - 09:34 - Received call from a 0671908605 non-member Her mother who is currently sleeping has high blood pressure ,and she thinks her mom had a mini stroke pt is presenting with no signs of a stroke i advised that we can send a Vehicle but ill have to advise of private billing she asked me if there is no other service that does not involve billing i told her that she can call metro or i can assist her in doing so i logged the call with metro REff 1023 @09:17 i called Mrs Botes back @09:31 to let her know the call is logged with metro and i gave her the reference number and advised her to call metro to find out eta of vehicle if needed - Tyree Jacobs |
| 09 Sep 2024 - 15:03 - Rv2 assisted Mr Daniel Van Der Poll #6894 - took his BP. No further assessment or treatment - Michelle Thompson |
| 09 Sep 2024 - 14:40 - My Lifeline test by client - Control Loan unit (Rhoda Moore) - Michelle Thompson |
| 09 Sep 2024 - 14:09 - Received call from a 0829201409 non-member - Her mother is 77Y old female and accidentally ate a cannabis rice cake - she is currently complaining that her legs feel as if they are on fire, diarrhea and is talking a lot. She wanted to know if I could give her advice - I explained to her what to look out for and to monitor the patient, I also advised should the patient want to sleep they must please let her sleep on her side and not on her back. - Lindi Bredenhann |
| 09 Sep 2024 - 12:22 - Accidental MyLifeLine from John Winter #8568 - confirmed all is well - Michelle Thompson |
| 09 Sep 2024 - 09:11 - Accidental MyLifeLine from Janneth A Redeker #1977. All is well. - Michelle Thompson |
| 09 Sep 2024 - 08:31 - Andrea from Muizenberg Junior called for advise. A Grade 1 learner has managed to get an orange pip stuck in his ear. It is apparently quite far into the ear canal. She wanted to know if we can assist or if she should call the parents to take him to the Dr. I told her that we do not carry the equipment to take it out and there is quite a risk of then rather pushing it further in. - Michelle Thompson |
| 08 Sep 2024 - 20:54 - Accidental MyLifeLine from Mr Bob Brinkcate - confirmed all is well - membership 244 - Jarod Echardt |
| 08 Sep 2024 - 20:05 - @19h38 A lady called for her husband you might be having a CVA symptoms started a few hours ago. Lady advised that they stay in Ottery i then told that I can log a call for with a closer service. Called ER24 spoke to Trevor who dispatched M123 ( ILS ) as they don't have a ALS at the moment REF#0811 - Jarod Echardt |
| 08 Sep 2024 - 18:49 - Accidental MyLifeLine from Mrs Ralton - confirmed all is well - membership 10874 - CMR GO |
| 08 Sep 2024 - 09:45 - Accidental MyLifeLine from Mrs Ralton - confirmed all is well - membership 10874 - Abi Bussio |
| 07 Sep 2024 - 17:59 - Accidental MyLifeLine from Mrs Mason - confirmed all is well - membership 11051 - Abi Bussio |
| 07 Sep 2024 - 15:44 - Received a call from 0788881116 - very broken up line due to signal, caller is going to phone back from a landline shortly, non membership contact number therefore unable to make contact with caller - Abi Bussio |
| 07 Sep 2024 - 15:43 - Accidental MyLifeLine from Mr De Bruin - confirmed all is well, caller testing device post 3 months abroad - membership 11076 - Abi Bussio |
| 07 Sep 2024 - 12:53 - Received a call from Linda on 0833099487 - her friend resides at 59 Kommetjie road in Fish Hoek and has throat cancer, the patient is normally seen at GSH or FBH. The patient is currently experiencing a slight SOB but still able to speak in full sentences. The patient is not a member of Cape Medical Response therefore I did advise of private billing alternatively I advised the caller that they could go privately to FBH if they feel comfortable doing so, the caller said they would take her to FBH but sitting on the chairs provided hurts the patient - the caller was receiving an incoming call from the patients family and advised she would get back to CMR if they can accept private billing - Abi Bussio |
| 07 Sep 2024 - 12:33 - Accidental MyLifeLine from Mr Riley - confirmed all is well - membership 10063 - Abi Bussio |
| 07 Sep 2024 - 12:17 - Accidental MyLifeLine from Mrs MacLachlan - confirmed all is well - membership 8808 - Abi Bussio |
| 06 Sep 2024 - 19:56 - Received a call from 0847422539 regarding an adult Male at 2824 Luntu Road, Masi - Adult Male seizures - non member - no medical aid - Advised of private billing - unable to accept - provided Metro contact number - Brice Lancaster |
| 06 Sep 2024 - 19:00 - Received a call from 0873509636 - Asked for response to 1284 Lundi Street in Masiphumelele for an Adult Female - He has no information regarding what is wrong or is going on - Not even sure if patient is adult or adol - Advised we would need more info so we could get the correct resources there - Advised we are a private service and there may be a private bill involved - Recommended he get in touch with Metro on 10177 - Brice Lancaster |
| 06 Sep 2024 - 18:32 - Accidental MyLifeLine from Mr Penning - confirmed all is well - membership 9891 - CMR GO |
| 06 Sep 2024 - 14:21 - Accidental MyLifeLine from Mr Penning - confirmed all is well - membership 9891 - Abi Bussio |
| 06 Sep 2024 - 11:54 - Accidental MyLifeLine from Mr Myles who did not have his device as it was with his wife - confirmed all is well - membership 11030 - Abi Bussio |
| 06 Sep 2024 - 11:31 - TOC-10h21. Received a call from David on 0824483465 - caller reports a 86 year old male has taken a fall at Kalk Bay Harbour and is bleeding on his face - the caller has already contacted ER24 who has not yet arrived for approx 45 minutes. I offered to dispatch an ambulance but requested with the caller if I could first confirm that ER24 is not already on route to the scene to which the caller stated was fine. Before i ended the call with the caller he advised that the ER24 ambulance was busy arriving on scene - Abi Bussio |
| 06 Sep 2024 - 06:53 - RV3 came across a MBA while on route to the office - crew stopped to investigate but the bike did not require further assistance and drove off - Brice Lancaster |
| 05 Sep 2024 - 17:48 - Accidental MyLifeLine from Mr Goedhart - confirmed all is well - membership 10010 - Abi Bussio |
| 05 Sep 2024 - 16:11 - Accidental MyLifeLine from Mrs Mitton - confirmed all is well - membership 10778 - Abi Bussio |
| 05 Sep 2024 - 13:29 - Accidental MyLifeLine from Mrs Mitton - confirmed all is well - membership 10778 - Abi Bussio |
| 05 Sep 2024 - 10:04 - Received a call from 0665319281 - 2 calls where I answered but had no response, I phoned the caller back who advised that it must have been one of his colleagues as they are a debt collection company - I advised that we can not have debt collection companies phoning the emergency services line, to which he advised he does understand. - Abi Bussio |
| 05 Sep 2024 - 07:10 - Received a call from 0680017557 - caller reports he is based near Steenberg and his father has passed away - non members - advised to contact either Metro ambulance or the patients GP if he has one. - Abi Bussio |
| 04 Sep 2024 - 19:26 - Received a call from Netcare for a call in Blue Downs. - Michelle Thompson |
| 04 Sep 2024 - 18:45 - Lifeline alert for Michael Veckermann : Membership #10686, -Testing the device all is well no emergency no response needed - Tyree Jacobs |
| 04 Sep 2024 - 18:45 - Lifeline alert for Michael Veckermann : Membership #10686, -Testing the device all is well no emergency no response needed - Tyree Jacobs |
| 04 Sep 2024 - 15:37 - Received a call from 0824810377 - regarding their mother 80yo - Last week she had part of her heel amputated due to Gangrene - she fell yesterday and is now complaining of pain in her foot - Also complaining of vomiting and diarrhea - non members - Transmed Medical aid - They say they have contacted their medical aid who have arranged transport for the patient tomorrow - They are worried about her and are wondering if we can send someone to transport her to hospital a day early - Advised we can certainly send a crew to assess and transport as needed but there may be a private bill should the medical aid not cover - They opted to wait for now and will contact us should anything change - Brice Lancaster |
| 04 Sep 2024 - 14:26 - Lifeline alert for Mrs Jean Cammidge - Made contact via device - Her vehicle has broken down on Boyes drive and she is requesting us to come out and assist - Comms was quite bad over lifeline - Made contact via cell 0824007589 - Confirmed it was only a vehicle breakdown, no medical emergency - she is being assisted by community members - Advised we are an ambulance service and would be unable to assist with the vehicle - offered to provide Towing contact numbers as they will be better positioned to assist - Mrs Cammidge said she will contact her son for assistance - advised to call us back if she needs any further help - Brice Lancaster |
| 04 Sep 2024 - 12:12 - Lifeline alert for Gillian Alexander - Cottage 94, Evergreen Noordhoek - 10934 - Made contact via device - accidental alarm - no response required - Brice Lancaster |
| 03 Sep 2024 - 17:55 - Received a call from Tatia, 0671284656 regarding her partner - Adult Male has an abscess in his gum - has been on 2 courses of antibiotics but it is not helping, he is now nauseas and vomiting - She would like someone to come around and assess - Non members - Discovery Medical aid - unit 5 Surfs Edge, Banks Road, Fish Hoek - Advised we are happy to send crew to assess but for an abscess on the gums there is not much the paramedics can do OS to assist - Advised there may be a private bill if discovery does not cover - Advised the best course of action would be transporting him to hospital privately or seeing his GP at earliest convenience - She said she will call Discovery and see which hospital are covered and what incidents are covered - Advised should his condition deteriorate or she runs into any issues to call us for assistance - Brice Lancaster |
| 03 Sep 2024 - 14:44 - Received a call from Megan, 0827774278 - She is at the Westlake turnoff - Adult Male is flagging down vehicles - Indigent - unable to walk - otherwise stable, awake breathing and talking - did not want CMR dispatch but wanted advise on who to call - provided Metro contact number - Brice Lancaster |
| 03 Sep 2024 - 13:55 - Received a call from 0788597974 - whilst on the call she said she needs to check if we are still needed and will call back - not much info received regarding call - In Simonstown area - attempted to call back but calls went to voicemail - Brice Lancaster |
| 03 Sep 2024 - 06:46 - Received a MyLifeLine activation received from Mrs Hudson - caller confirmed accidental activation - membership11142 - CMR GO |
| 02 Sep 2024 - 21:16 - Received a MyLifeLine activation received from Mrs Hudson - caller confirmed accidental activation - membership11142 - Abi Bussio |
| 02 Sep 2024 - 17:02 - Lifeline alert for Mrs June Davies #8999. She was testing the device as she has been out of the country for a few months.
- Michelle Thompson |
| 02 Sep 2024 - 16:32 - At 11.50 Rv2 responded to a P1 in Glencairn. They flaps were not locked and flew open en route. The rescue helmet and a mva vest is missing. - Michelle Thompson |
| 02 Sep 2024 - 11:46 - Accidental life line from Wendy Mitton Memb #10778, all is well no response needed - Tyree Jacobs |
| 02 Sep 2024 - 09:02 - Received a call from Mrs Dalton #10030. She called by mistake. - Michelle Thompson |
| 02 Sep 2024 - 08:50 - Received a missed call from Gail 072 697 8110 #11091. I called back and she said it was a finger dial and all was in order - Michelle Thompson |
| 01 Sep 2024 - 10:20 - Received a call from 0662227091 -memb-7449 @ 10:04 called for facial spasms i have advised her that well send out a vehicle to come and asses then we received another call from the same number @ 10:13 and a guy named Steven said we can cancel he will take her to hospital -i did advise that if there's any Difficulty in doing so we can send out a vehicle to come and asses - Tyree Jacobs |
| 01 Sep 2024 - 09:53 - A4 And A5 Has been started - Tyree Jacobs |
| 01 Sep 2024 - 02:28 - Received a call from Metro 0219370500 - they wanted to know if we received any calls regarding a patient stabbed in the neck in masemola road, Masi - Advised no calls have come through regarding any assault in Masiphumelele - he advised he has no vehicles avail for the call and is unable to get in touch with the OS caller - Asked if we have any vehicles avail to check out - asked when the call was logged - it was logged 2 hours ago - advised no vehicles avail to assist - Brice Lancaster |
| 31 Aug 2024 - 18:50 - Received a call from Deborah on 0796961578 - caller reports 2x cyclists unknown what happened, cyclist standing up but bicycles lying on the ground - caller did not stop therefore no further information - it is reported that another driver stopped at the location. Incident took place on the bend close to Westlake road and Boyes drive. Spoke with Lindi regarding the call and advised we hand the call to Metro due to no further information - call logged under reference 1105 - CMR GO |
| 31 Aug 2024 - 14:43 - Received a call from Deborah on 0796961578 - caller reports 2x cyclists unknown what happened, cyclist standing up but bicycles lying on the ground - caller did not stop therefore no further information - it is reported that another driver stopped at the location. Incident took place on the bend close to Westlake road and Boyes drive. Spoke with Lindi regarding the call and advised we hand the call to Metro due to no further information - call logged under reference 1105 - Abi Bussio |
| 31 Aug 2024 - 14:04 - Received a call from 0217854777 - caller reports she is caring for a 88 year old male who is palliative care, in the patients will it states that his body is to be used for science purposes. The caller was trying to find out further information regarding how she goes about completing the patients wishes. I advised the caller I could try find out more information for her but the best thing to do would be to contact the undertakers and ask if they assist with the process, alternatively I could speak to a manager or medic to get more information. She advised all was well and she would rather leave it until the patient passes and she would make contact with the undertakers regarding the living will. - Abi Bussio |
| 31 Aug 2024 - 13:47 - Received a call from 0217854777 - caller reports she is caring for a 88 year old male who is palliative care, in the patients will it states that his body is to be used for science purposes. The caller was trying to find out further information regarding how she goes about completing the patients wishes. I advised the caller I could try find out more information for her but the best thing to do would be to contact the undertakers and ask if they assist with the process, alternatively I could speak to a manager or medic to get more information. She advised all was well and she would rather leave it until the patient passes and she would make contact with the undertakers regarding the living will. - Abi Bussio |
| 31 Aug 2024 - 11:52 - Received a call from Jacklin on 0790393166 who reports she has come across a cyclist who fell off his bicycle at the Noordhoek Farm Village, the patient appears to only have a broken finger and requires transport from the scene. I advised the caller that I could send an ambulance to take the patient through to hospital but there would unfortunately be a slight delay due to multiple in coming calls. The caller advised she would rather contact a uber or family member for the patient to go home instead of waiting for an ambulance. Caller will phone back if anything changes - Abi Bussio |
| 31 Aug 2024 - 09:48 - Received a call from Jacklin on 0790393166 who reports she has come across a cyclist who fell off his bicycle at the Noordhoek Farm Village, the patient appears to only have a broken finger and requires transport from the scene. I advised the caller that I could send an ambulance to take the patient through to hospital but there would unfortunately be a slight delay due to multiple in coming calls. The caller advised she would rather contact a uber or family member for the patient to go home instead of waiting for an ambulance. Caller will phone back if anything changes - Abi Bussio |
| 30 Aug 2024 - 22:00 - Received a call from Metro Control @ 19.18 saying that they still have a call for 89 Arum Avenue ,Kommetjie from 09.30. He wanted to know if it was a duplicate call from this morning or if it was still pending. I advised him that we had done the call and taken the Pt to FBH. - Michelle Thompson |
| 30 Aug 2024 - 21:57 - Had a call from Muriel 07219370500. She stays in Masi. Her friend needs help. Can't walk. The friend saw Dr Jakka yesterday and was dx with a cyst on her vagina. She says it is very swollen. She asked if we can come and fetch her and if they can pay it off. I told her that we can come out but advised her that the bill will be over R3k and that as it doesn't sound life threatening it would probably be better for them to call Metro and wait for them. She agreed and said R3k was too much. I gave her the details for Metro. - Michelle Thompson |
| 30 Aug 2024 - 20:40 - Accidental MyLifeLine activation from Frances Stirling #1546. All is in order - Michelle Thompson |
| 30 Aug 2024 - 16:48 - Sheila reports on call 20240830/10 she took a fall in the back of the ambulance and landed on her knee - she did not have any initial pain and took pain killers - she reports the knee area is now swollen and in pain. T.Theron advised - Abi Bussio |
| 30 Aug 2024 - 13:59 - Received a call from Tutu at Netcare911 with regards to reference 5252 - 80 year old male with severe back pain post fracture at 9A Harrington road, Fish Hoek . On scene contact is Sharon on 0824504891/0214232335. Patient is on BP South Africa medical aid. Spoke with Lindi regarding the call as no vehicles available at this stage and 2x pending calls on CMR side, advised to hand call back to Netcare911 - Abi Bussio |
| 30 Aug 2024 - 05:23 - Lifeline alert for Hilary Jacobs - # 4648 - 111 Runciman Drive - unable to make contact via device - made contact via Cell - accidental alarm - no response required - Brice Lancaster |
| 29 Aug 2024 - 10:40 - Lifeline alert for Mrs. Dalles 6 Pilot Way Klein Slangkop Kommetjie - Membership 10821 - confirmed all is good - Jarod Echardt |
| 28 Aug 2024 - 14:47 - Lifeline alert for Philip Van Blerk Cottage 138 Evergreen Noordhoek pt testing device 10911 - Tyree Jacobs |
| 28 Aug 2024 - 13:19 - Nazlee (klienberg primary) called back to let us know the milk helped and no response needed - Tyree Jacobs |
| 28 Aug 2024 - 13:03 - Kleinberg Primary called for a leaner that got peppersrayed and they did not know on what to do advised that a vehicle sent but there is nothing we can do beside use milk to wash the Pt. face - Caller will call back if the milk does not work - Jarod Echardt |
| 28 Aug 2024 - 07:36 - received a call from 0738431107-Alisa asking if we are aware of the 3 adonis way Oceanview call i then followed up with metro -Logan and logan advised that ambo 108 is enroute P1 i called alisa back to let her know that metro ems is on their way - Tyree Jacobs |
| 28 Aug 2024 - 07:18 - Received a personal call @6:57 from one of the Efar's in Oceanview in regards to a pt that collapsed last night pt is awake and breathing metro is aware of call REFF# 0770 @ 3 adonis way Ocean View i advised caller that its still a metro call and if the situation gets worse his allowed to call us back OS -0684733232 - Tyree Jacobs |
| 28 Aug 2024 - 01:31 - Zayd Fredericks messaged @ 00.10 to ask for the cost of a call out to the Garlendale area. I advised him that we were busy with a 3 car mva and had 3 of our RVs and 2 buses there so was unable to assist him unfortunately. - Michelle Thompson |
| 28 Aug 2024 - 01:22 - Received a call from Bridget 0729210612 - 18A Wilfred Street ST. She woke up at 01.00 and thinks she took the incorrect insulin. Her HGT was 20 and then dropped to 17.1 over a few minutes. She said she was panicking and had a ringing in her ears. I chatted to her about making something to eat and having some tea or coffee. She has just moved and doesn't have much food. After a while she said she had oats. I advised her to make some tea and oats and then try and sit and relax. I suggested she test her HGT again in about 10mins. I offered to send a vehicle out. but she said she was feeling much better and much calmer. I advised her to call back if her HGT was still dropped after eating the oats. - Michelle Thompson |
| 27 Aug 2024 - 18:53 - Received a call from Jill at 7 Aquanaut Lane, Crofters Valley - non member - She has been diagnosed with a ?collapsed chest and has been issued a nebuliser from her GP but her neb mask doesn't appear to be working and she was wondering if we could sell her one - Advised we do not sell our stock as it is usually used by crew for emergency medical purposes - Asked if I could call her back after speaking to management - Spoke to T Theron who authorised a crew to head out and assist - Called Jill back and said that we are happy to assist and a crew will be with her shortly - Brice Lancaster |
| 27 Aug 2024 - 06:48 - Lifeline alert for Elizabeth Jill Pycroft - # 11070 - testing device - no response required - Brice Lancaster |
| 27 Aug 2024 - 06:48 - Lifeline alert for Marion Pallant - # 6288 - testing device - no response required - Brice Lancaster |
| 26 Aug 2024 - 15:32 - Received a call from 0217849903 - after greeting caller said it's fine and hung up - Called back and confirmed all is well and no response required - Brice Lancaster |
| 26 Aug 2024 - 15:27 - Herschell called for a female pt who needed to be taken to VIC as she is seen there, and they did all the scans there - pt is getting weaker and on the previous scan they noticed pullups in her intestines. They are non-members and did log the call with METRO - I did advise about private billing estimate starting price and also told him that I would follow up with METRO - I called METRO and they advised that the call is still pending logged as P2 can't give an ETA. I called Herschel back and advised him regarding it still being pending - I did tell him that they must not worry about payment now if we do the transportation and that they can arrange for a payment plan. He is going to come back to us as he would first like to speak to his sister regarding the call. - Lindi Bredenhann |
| 26 Aug 2024 - 12:11 - Lifeline alert for Wendy Mitton - # 10778 - Accidental alert - no response required - Brice Lancaster |
| 26 Aug 2024 - 00:19 - Received a call from Mr and Mrs Clampett on 08232800228 - the caller reports their friend Shirley on 0728872986 resides at 11 Solent Court, Runciman road in Simons Town has been experiencing a stomach bug including vomiting and diarrhea since approx 16h00 and requires an ambulance. I made contact with the patient who reports she is struggling to keep any fluids down, I offered to dispatch an ambulance to the address but the caller advised she was unable to accept private billing, I offered to contact Metro ambulance or one of the patients friends to see if they could assist with transporting the patient through to hospital but she declined that offer. I spoke with Lindi regarding the case. I then made contact with the Clampett's to advise them of the communications made with the patient and they requested the Metro ambulance contact number and advised they would phone the ambulance service and Shirley to see if they could assist her. - Abi Bussio |
| 25 Aug 2024 - 22:18 - Received a call from Sheila on 0832663507 - caller reports she resides at 40 Sycamore crescent in Fish Hoek and has been experiencing on going dizziness, she is not calling for assessment but wanted to advise that if she activates her MyLifeLine that her neighbor at 38 Sycamore crescent has got keys in order to get into the property - Abi Bussio |
| 25 Aug 2024 - 12:32 - Mr Gwilt #8541 was knocked off his bike near King of Kings Church - Ou Kaapse Weg, Noordhoek. He received abrasions to his right elbow and upper leg and a minor hematoma to his left lower shin. R Windell cleaned the abrasions with Cetrimide solution. The Pt will call back if he feels any worse later. - Michelle Thompson |
| 25 Aug 2024 - 09:04 - Received a call from Gwen 0662071676. Apartment 222, Evergreen Noordhoek. She started having a strong contraction in the left side of her chest while doing yoga. Bearable pain for about 2 mins. Went away then returned and has now subsided. Pt has a leaky heart valve and takes half a Beta blocker. She is not a member but we have gone out to her before. I offered to send a vehicle out but after chatting to me she said she felt calmer and would rather wait and see if it returned. I advised her to call back if she started to feel any pain. - Michelle Thompson |
| 25 Aug 2024 - 07:06 - 20240825/3 - A1 report that their Pt was was very heavy and due to confined spaces in the apartment they had to drag the Pt - Chris DM has hurt his back. - CMR GO |
| 25 Aug 2024 - 07:06 - 20240825/3 - A1 report that their Pt was was very heavy and due to confined spaces in the apartment they had to drag the Pt - Chris DM has hurt his back. - Abi Bussio |
| 25 Aug 2024 - 06:23 - Received a call from Joward at Fire Control reports they have 2 patients at Hout Bay Fire currently Yellow that were assaulted early hours of this morning, they are still awaiting transport to hospital with metro. I advised Joward I could come back to him with an answer as I would need to contact a manager for authorization to which he said not to worry, they would rather wait for Metro - Abi Bussio |
| 24 Aug 2024 - 21:55 - Received a call from Jennifer on 0661275766 - caller resides at 3 Newland Close in Marina Da Gama, the callers sister a 67 year old female has taken a fall and complaining of pain, the caller reports they are not members of CMR and not able to accept a private bill. I advised the caller that the alternative option would be to make contact with the Metro ambulance and she asked for their number, I gave the caller Metros contact number and she reported she would make contact with them. - Abi Bussio |
| 24 Aug 2024 - 20:38 - Reedah phoned on 0720890398 - caller reports she owns a guest house, one of the clients fell in the guest house and is presenting with a fever, the caller wanted the patient to be assessed but at this stage does not want to accept private billing. I advised the caller the alternative option would be to contact Metro ambulance which she stated she would do. The patient is off the floor and currently sitting on the toilet - Abi Bussio |
| 24 Aug 2024 - 10:00 - Received a call from Amy 0673787890. She is a carer and is with a Pt at 18 Lester Road, Lakeside who she says is having a cva. She was very abrupt and did not give me any symptoms. Amy says she is a member (?) and has has used us in the past for other people. The Pt is not a member. I did not have any vehicles available and therefore told her to contact ER24 who are closer to her as well. - Michelle Thompson |
| 23 Aug 2024 - 18:17 - Received a call from Mrs Morgan on 0832562221 - caller reports her husband has active chest pain, while on the phone to the client the caller requested we cancel the call. The patient is feeling better - CMR GO |
| 23 Aug 2024 - 18:17 - Received a call from Mrs Morgan on 0832562221 - caller reports her husband has active chest pain, while on the phone to the client the caller requested we cancel the call. The patient is feeling better - Abi Bussio |
| 23 Aug 2024 - 16:26 - Received a call from Mrs Morgan on 0832562221 - caller reports her husband has active chest pain, while on the phone to the client the caller requested we cancel the call. The patient is feeling better - Abi Bussio |
| 23 Aug 2024 - 09:57 - A5 torch has been put back - Tyree Jacobs |
| 23 Aug 2024 - 09:46 - A5- Jacqui took a torch off A5 And its now on A2 there are no more torches in stack as per Jacqui - Tyree Jacobs |
| 22 Aug 2024 - 17:49 - Received a call from Sharleen on 0679821942 - the caller reports her daughter is pregnant and experiencing pain. The caller thinks the patient may have taken a fall which is now causing the pain. I advised the caller I could dispatch an ambulance to her location in Ocean View but there would be a private bill to which the caller declined. The caller has opted to make contact with the Metro ambulance service - Abi Bussio |
| 22 Aug 2024 - 08:49 - Accidental MyLifeLine activation from Brenda McIntyre #1708 All in order - Tyree Jacobs |
| 22 Aug 2024 - 08:19 - Accidental MyLifeLine activation from Hilary Jacobs #4648 All in order - Abi Bussio |
| 21 Aug 2024 - 20:53 - Accidental MyLifeLine activation from Ank Gowans # 6364 All is in order. - Michelle Thompson |
| 21 Aug 2024 - 20:47 - Accidental MyLifeLine activation from Fred Wannenburg # 10119 All is in order. - Michelle Thompson |
| 21 Aug 2024 - 11:43 - @11:40 0217855945 a lad y called fora women that collapsed @15 Carlton Cl Sunny Dale. Well getting details for the call the Pt. advised that she is fine does not need medical help - Jarod Echardt |
| 21 Aug 2024 - 10:17 - Accidental MyLifeLine activation Elizabeth Jill Pycroft from #11070. All is in order - Jarod Echardt |
| 21 Aug 2024 - 06:51 - Accidental MyLifeLine activation from Marieta Parker #10735. All is in order. - Michelle Thompson |
| 20 Aug 2024 - 18:09 - Elderly female with a ?chest infection - is going to the GP tmr but the daughter is very concerned and would really like someone to go and assess and if possible and neb indicated to pls give one - non member - private billing accepted - as I was about to dispatch the caller called back and cancelled the call as she spoke to her mother and mom said she does not want anyone to come around - caller was Lizel van Tonder 0823436444 - 18 Klipperton close Capri - Lindi Bredenhann |
| 20 Aug 2024 - 17:58 - MyLifeLine activation from Mrs. Jacobs #4648. Accidental activation - Jarod Echardt |
| 20 Aug 2024 - 14:22 - Dz received a call from Sarah( 0781744244) from sharkspoters for possible drowning in muizenberg i logged the call with metro REFF 1714 ( metro call taker Asanda ) - Tyree Jacobs |
| 20 Aug 2024 - 13:52 - Received a call from netcare(0102098000) for P1 call in observetory i advised that unfortunately we are unable to assist - Tyree Jacobs |
| 20 Aug 2024 - 13:26 - Received a call from 0217861056-Sharleen @ 11:48 Req an ambi fo pt at simonstown high school then while on the call the caller said no response needed as pt was fine
initialy the 14 Y/o had a pain below her breast - Tyree Jacobs |
| 19 Aug 2024 - 22:23 - Received a call from 0684143466 wanting an ambulance in Mitchells Plain. I gave them Netcare and ER24s numbers. - Michelle Thompson |
| 19 Aug 2024 - 10:24 - A lady called (0793212222) for her son who has fallen at school now has a small laceration to the back of the head. She want someone to come out to give stitchers advised that we dont do stitchers he will have see a GP or go to hospital. She advised that she will go to the GP down the road from them. I advised that a vehicle can be sent to do a assessment - Jarod Echardt |
| 19 Aug 2024 - 10:15 - Caller called again for the DOA in wetlands area i advised the caller that ill get a reff number for them i made contact with metro to confirm the doa has been logged and i got a reff number 1157-i spoke to victor i then called the caller back to hand the reff number to him and advised him to give metro a call if need be - Tyree Jacobs |
| 19 Aug 2024 - 09:45 - caller Meliso -0833776284 called for a DOA and said its in masi wetlands she was unable to specify where exactly in the wetlands and said the place is called zulu land i advised the lady that i will log the call with metro for her because she was unable to log it she gave 0762451131 as an OS contact i logged the call with metro and they will call OS contact for more info - Tyree Jacobs |
| 19 Aug 2024 - 08:01 - received a accidental dail from 0213003954 all in order no response needed - Tyree Jacobs |
| 19 Aug 2024 - 05:42 - Received a call from Prince - 0764792299. His neighbour in Helen Road, Ocean View is having a baby. He could not give me anymore information. He said she does not have a phone. I asked to speak to her. He said he was not going back there. I asked if anyone was with her and he said yes. I could not get him to take the phone to them. He could not accept private billing. I advised him to call Metro. I then called him back 10 mins later. He said she is 6 months pregnant. He said he called Metro and they are sending a vehicle. He could not give me the Ref number. - Michelle Thompson |
| 18 Aug 2024 - 23:16 - Received a call from Lesley Wood #10929. Rv1 was there earlier this evening as she had a panic attack - P3/G/BLS. She said she was having another one and didn't know what to do. I asked her what Greg had suggested. She said she had changed the TV program but that she was struggling to concentrate. She said she had taken her evening meds but was worried she wouldn't be able to sleep. I suggested some tea, hot chocolate or warm milk to help her relax and maybe try and listen to some music. I re-assured her that she was welcome to call back if needed. - Michelle Thompson |
| 18 Aug 2024 - 22:07 - MyLifeLine activation from Janet Gillet. Tried to call on her device, cell and landline but no answer. Tried her Lifeline contacts and spoke to Shirley who says she is probably at a friend. Her daughter Julie is in Mauritius and no answer from the Evergreen number on the device or the number on their Website. Also no answer from her emergency contact on the database. I found the number for the Security so called them to ask them to go and check. Tried her cell again and got through to her. All is well. Accidental activation.
- Michelle Thompson |
| 18 Aug 2024 - 21:17 - Received a call from Kirsty #11050. Her daughter has pulled a muscle in her neck earlier today. She has been giving her Panado and brufen and using heat therapy but this is not helping. She wanted to know if we can come and give her something stronger for the pain. I advised that we unfortunately cannot give her anything but would need to take her to a Casualty Dept. She declined this. I advised her to try and ice the area as ice will reduce the inflammation. She will take her daughter to the Dr tomorrow. - Michelle Thompson |
| 18 Aug 2024 - 20:25 - Had a call from Anna #8718. He son had a hangnail the other day which she thought they got out but it is now very red, swollen and throbbing. She called for some advice. I told her that I can send a vehicle out to assess him but there isn't much that we can do. She said that was unnecessary but asked if I could suggest anything. I said that if it is infected that he would need to see a Dr for anti-biotics but that for tonight she can give him pain meds and anti-inflammatories. She can rinse it with antiseptic, use ice to reduce the swelling and have him try and sleep with it raised to reduce the blood flow and the throbbing. She said that she will take him to the Dr tomorrow. - Michelle Thompson |
| 18 Aug 2024 - 17:27 - Received a call from Claire. She has quite bad pain in her right side and wanted to know if there was a 24hr Dr available in the valley. I offered to send a vehicle out but she did not want to accept private billing. I asked her to test for rebound tenderness which she said there wasn't. Her mom gave her pain meds yesterday which she said had helped but she hadn't taken any today. She said she would take and see how she felt later. I asked about constipation which she said wasn't the case but that she felt that wanted to wee often but actually didn't need to. I said that she could possibly have a bladder infection which she said sounded very possibly. I told her to try and drink plenty of water. I advised her to call back or seek further help from a Casualty Dept if it got worse. - Michelle Thompson |
| 18 Aug 2024 - 10:17 - Received a call from Nathaniel 0641685909 for a declaration at 52 Mars Way, Ocean View. He said he did call from an ambulance earlier this morning. He said OV SAPS have been and told him to call us. I asked him for the Ref from Metro and he said they didn't give him one. We only had 1 vehicle available. I called Metro who were unaware of the call. I logged it with them. Ref: 0675. I then called Nathaniel back. He then said when he called Metro no one answered. I advised him to the keep trying as they were most probably busy on calls. I gave him the Ref and said to call us later if they had not received help. Not a client - Michelle Thompson |
| 17 Aug 2024 - 15:38 - MyLifeLine activation from Aafke Zurcher #10852. Family were testing the device - Michelle Thompson |
| 17 Aug 2024 - 15:37 - Received a call from Aubrey 0604713053 regarding call 20240817/11. He has taken the boy home to his parents and now the boy has started crying and wants to go to hospital. I advised him that unfortunately we do not have any ambulances available and that as the players are covered while at the Sports Club. I gave him the number for Metro - Michelle Thompson |
| 17 Aug 2024 - 15:17 - MyLifeLine activation from Alan Mitchell #498. Accidental activation - Michelle Thompson |
| 17 Aug 2024 - 11:39 - Received a call from 0679831487 wanting an ambulance in OV. They are not members and when I told her we are a private service and there will be a charge she requested the number for Metro. - Michelle Thompson |
| 17 Aug 2024 - 09:52 - A3 reported a fire in the mountains above the Rasta Camp in Ocean View. I reported it to Fire Control. They will send out a vehicle - they were unaware of the fire. Ref 1002143006 - Michelle Thompson |
| 17 Aug 2024 - 09:20 - MyLifeLine activation from Alan Peter Ferguson #10757. Accidental activation - Michelle Thompson |
| 16 Aug 2024 - 16:37 - Received a call from 0832340178. She runs a restaurant in Constantia. A guest has collapsed. I advised her to call ER24 as they are much closer than us. - Michelle Thompson |
| 16 Aug 2024 - 13:54 - received a call from 0833489274 a guy @ hari goemans asking for info in regards to 1 of their workers being bit on the chest by a dog as he was loading something for a customer i did advise that we can send a vehicle out to asses and he asked me what the process was and if we carry tetenis injections on our vehicles i did let him know that the pt either has to get to a chemist or a dr and if they want i can send a vehicle to come and assess the pt - Tyree Jacobs |
| 16 Aug 2024 - 13:06 - MyLifeLine activation from Jill Stead #8194. Testing device. All is well. - Michelle Thompson |
| 15 Aug 2024 - 22:18 - Rv1 dispatched to call # 20240815/20 and RHT'd, Rv1 advised pt to call back should symptoms persist or worsen, pt's mother called back and asked for advise over the phone, called Rv1 to get a clearer indication of call and pt, Rv1 advised that the pt should seek further medical attention, called on scene back and advised that pt should go to hospital, pts mother happy to take daughter privately. - Dannielle Upton |
| 15 Aug 2024 - 19:11 - Received a call from Mrs Berrey on 0793986398 she reports she had an altercation with her husband Mr Berrey approx 1 hour ago in St James where she dropped her husband off on the side of the road because he was correcting her driving too much. The caller is now concerned as her husband has not yet returned home but does have a MyLifeLine device. I managed to find the serial number to the MyLifeLine device and locate Mr Berrey on Fish Hoek Main road, I also managed to make contact with Mr Berrey via his MyLifeLine device and advise that his wife is looking for him. The elderly couple will meet up at Great White sporting goods and go home there after. Membership 314. - CMR GO |
| 15 Aug 2024 - 18:51 - Received a call from Mrs Berrey on 0793986398 she reports she had an altercation with her husband Mr Berrey approx 1 hour ago in St James where she dropped her husband off on the side of the road because he was correcting her driving too much. The caller is now concerned as her husband has not yet returned home but does have a MyLifeLine device. I managed to find the serial number to the MyLifeLine device and locate Mr Berrey on Fish Hoek Main road, I also managed to make contact with Mr Berrey via his MyLifeLine device and advise that his wife is looking for him. The elderly couple will meet up at Great White sporting goods and go home there after. Membership 314. - Abi Bussio |
| 15 Aug 2024 - 13:33 - Received a w/app photo that was send to the sales phone the previous evening with a message from a client in Scorpio way O/View - we did go to the pt yesterday she had a laceration above the eye. I called the pt's great grandaughter regarding the photo and the concern regarding the pt - did explain that it was send to the wrong number on w/app - they just wanted to know if the pt needs stiches although we were there earlier that day - the pt is now better but from what they are seeing it does look as if it is going to require a couple of stitches , from what I could see on the photo I do agree possibly 1 maybe 2 - they are taking the pt to the dr as they do not want the pt to go to the hospital and having to wait there and that was also the reason for not wanting her to go the previous day - I did explain why we are not able to do stiches - I did advise to please rather give us a call in the future rather than to send w/app as we do not always receive them and not always monitored and the caller understood. - Lindi Bredenhann |
| 15 Aug 2024 - 12:44 - A5 Mobile outduty - Tyree Jacobs |
| 15 Aug 2024 - 11:56 - A4 MOBILE outduty - Tyree Jacobs |
| 15 Aug 2024 - 10:17 - Received a w/app photo that was send to the sales phone the previous evening with a message from a client in Scorpio way O/View - we did go to the pt yesterday she had a laceration above the eye. I called the pt's great grandaughter regarding the photo and the concern regarding the pt - did explain that it was send to the wrong number on w/app - they just wanted to know if the pt needs stiches although we were there earlier that day - the pt is now better but from what they are seeing it does look as if it is going to require a couple of stitches , from what I could see on the photo I do agree possibly 1 maybe 2 - they are taking the pt to the dr as they do not want the pt to go to the hospital and having to wait there and that was also the reason for not wanting her to go the previous day - I did explain why we are not able to do stiches - I did advise to please rather give us a call in the future rather than to send w/app as we do not always receive them and not always monitored and the caller understood. - Lindi Bredenhann |
| 15 Aug 2024 - 08:29 - MyLifeLine activation from Mrs Fussell - confirmed all is well and the caller was testing the device - membership 10891 - Abi Bussio |
| 14 Aug 2024 - 19:57 - Received a pocket dial from 0606140262. Called back and all is well. - Michelle Thompson |
| 14 Aug 2024 - 19:13 - Accidental MyLifeLine activation from John Berrey #314 False alarm. All is in order. - Michelle Thompson |
| 14 Aug 2024 - 12:23 - Received a life line from Helen O'Regan accidental activation no response needed User Medical: 11155 User Address: 84 - 1st Crescent , Fish Hoek , 7975 - Tyree Jacobs |
| 13 Aug 2024 - 23:31 - Lorenzo, 0634647868, called regarding his brother in Ocean View - He has been sick for a few weeks, not eating, nausea, general malaise - Breathing awake and talking - Has seen a few Drs who send him home with vitamins and meds but hasn't improved - wanted to know if we can assist - non member - no medical aid - Advised we can assist but there would be a private bill - Advised Metro can assist and provided Metro contact details - Brice Lancaster |
| 13 Aug 2024 - 19:51 - Received a call from 0824673945 - Asked if we can give an injection for nausea and vomiting, been vomiting for 2 hours - Advised we do have medications that can assist but it wouldn't address the underlying cause of the vomiting - Advised that depending of the cause, gastro etc, she may need antibiotics and it's best she get assessed by a GP - He said he will transport to hospital for assessment - Advised should he run into any issues to call back and we will do what we can to assist - Brice Lancaster |
| 13 Aug 2024 - 19:09 - 08204538075 female called for her son bitten by a ? spider on Sunday been giving him allergex and covered the bite with Bactroban - it is red and she now also noticed a visible red line running from the bite up the leg. She wanted to know if she can leave it like that or if she needs to go to a casualty or wait till the dr tmr. I advised that the fact that there is a visible line is a concern and signs of an infection and he most likely is going to need antibiotics. I also advised her that I can send a vehicle but without me seeing and assessing it is difficult to say if he can wait or not. She said he does not have any other symptoms but I did tell him due to him only being 9years it is probably the best to take him to a casualty for them to assess and prescribe what is needed. Non member - CMR GO |
| 13 Aug 2024 - 17:40 - 08204538075 female called for her son bitten by a ? spider on Sunday been giving him allergex and covered the bite with Bactroban - it is red and she now also noticed a visible red line running from the bite up the leg. She wanted to know if she can leave it like that or if she needs to go to a casualty or wait till the dr tmr. I advised that the fact that there is a visible line is a concern and signs of an infection and he most likely is going to need antibiotics. I also advised her that I can send a vehicle but without me seeing and assessing it is difficult to say if he can wait or not. She said he does not have any other symptoms but I did tell him due to him only being 9years it is probably the best to take him to a casualty for them to assess and prescribe what is needed. Non member - Lindi Bredenhann |
| 13 Aug 2024 - 13:50 - Muizenberg High called for a Female learner got some glass in her face and eyes after someone kicked a ball into glass and it smashed - cut above the eye - the caller went to double check on the pt and said that the first aider that is with her said all is good and that she can cancel us. I did advise should anything change they are more than welcome to call us again - Lindi Bredenhann |
| 13 Aug 2024 - 13:25 - 0646102621 - I received a call sounded like an call center they dropped the call - tried calling back going to telephonic advertisement - Lindi Bredenhann |
| 13 Aug 2024 - 13:24 - Lady from Voelklip called for an lady that took a fall at caltex garage - facial injuries and bleeding - I advised her of our location and advised her of METRO - as I am not sure of private services close by - Lindi Bredenhann |
| 12 Aug 2024 - 11:25 - received a call from0787779421 Nico jacobs he was asking if we have an ambi avail in the grassy park area he has been waiting for more than 2 hours for metro n i advised him to rather call Netcare or ER24 - Tyree Jacobs |
| 12 Aug 2024 - 09:57 - Received life line from Jane Lamb 68 Northshore Dr,Noordhoek User Medical: 10533, accidental activation - Tyree Jacobs |
| 12 Aug 2024 - 09:27 - Received life line from Jean Du Plessis 14 Nelson Dr, Simons Kloof, User Medical: 4972, Testing device no response needed - Tyree Jacobs |
| 12 Aug 2024 - 06:25 - Received an SMS from 0670076121 to call Abashana. I called and asked if I could help them but they put the phone down. - Michelle Thompson |
| 11 Aug 2024 - 19:22 - Received a call from Dr Cochrin 0794933327 from Chariot Health. She was calling about one of Dr Klemps Pts. She asked if one of our ALS can go give the Pt a morphine injection. I t is a cancer Pt who is on oral morphine but is in extreme pain. I advised her that this is not something that we normally do but that I could try and phone our Manager. She said that it was fine and that she would go and do it. - Michelle Thompson |
| 11 Aug 2024 - 14:30 - Officer Terry called , 0794982926, from Law enforcement - Adult Male fell at Seaforth - Laceration to head and dizziness - no lass of consciousness, no Nausea - Has called Metro but was informed they would have to wait +-3 hours for a vehicle - Wife arrived OS, Rena Sherman, and Spoke to her - Tourists with no travel insurance, advised we are happy to send crew to assess and transport but advised of private billing - She asked if its best to privately transport to nearest hospital - Advised if she can do so safely and securely this may be the best course of action, FBH is nearest - Advised should he lose consciousness or deteriorate in any way to call us and we will dispatch - Lindi is aware of call - A2 called free from 20240811/09 at windmill beach - called back to confirm if they would like dispatch as crew nearby, officer Terry advised they are enroute to FBH with law enforemnet escort to monitor they get there safe - Brice Lancaster |
| 11 Aug 2024 - 05:06 - Accidental MyLifeLine activation from Elizabeth Jill Pycroft # 11070. Client took the device off charge and pushed the button. All is well. - Michelle Thompson |
| 10 Aug 2024 - 18:22 - Received a call from 0636157035, a french tourist staying at A Boat House in Simonstown - constipated with vomiting for a couple of days - on travel insurance - Advised we can send crew to assist but there would be a private bill which would need to be settled and then claimed back through her travel insurance - She opted to take private transport to the nearest hospital - Advised nearest hospital is FBH - Brice Lancaster |
| 10 Aug 2024 - 16:04 - Received multiple calls from 0836974776, Robin in Clovelly - her daughter 27yo is having a psychological episode and she wanted to know if we can assist, pt is not a danger to herself or others - Discovery medical aid - non member - Advised we can send crew to assess but if pt refuses treatment or transport she cannot be forced - Advised we don't sedate patients unless for medical emergencies - Advised should Discovery not cover response or transport there may be a private bill - Robin will transport privately, advised FBH is nearest state and TMH is nearest private hospital - Advised if she runs in to any issues to call back and we will send crew to assist - Brice Lancaster |
| 10 Aug 2024 - 11:46 - Received a call from 0828936036, Karen regarding call 20240808/10 - Her husband had scalding due to a hot tub and Greg M went out to assess - He advised they can pick up something from the pharmacy to assist with pain and healing but she cannot remember what it was - advised it was likely Burnshield that he recommended - Brice Lancaster |
| 10 Aug 2024 - 06:48 - Received a call from Mrs Bramwell on 0836970103 - caller reports her husband a 90 year old male caused an open wound to his arm a few days ago which has been bandaged up and remained bandaged for a few days, the wound has now began to produce an odor. The caller reports she is struggling to change the dressing as it hurts the skin when she tries to remove the dressing. The caller wanted to know if they can leave the wound until tomorrow morning. I advised the caller that we are unable to advise over the phone without seeing the wound but it would be best that the wound be assessed either by a paramedic or doctor. I advised the caller that we generally do not offer long term wound care and she would need to make contact with a doctor or nurse for this. The caller has opted to rather take the patient through to TMH ER - CMR GO |
| 10 Aug 2024 - 06:45 - Received a call from Mrs Bramwell on 0836970103 - caller reports her husband a 90 year old male caused an open wound to his arm a few days ago which has been bandaged up and remained bandaged for a few days, the wound has now began to produce an odor. The caller reports she is struggling to change the dressing as it hurts the skin when she tries to remove the dressing. The caller wanted to know if they can leave the wound until tomorrow morning. I advised the caller that we are unable to advise over the phone without seeing the wound but it would be best that the wound be assessed either by a paramedic or doctor. I advised the caller that we generally do not offer long term wound care and she would need to make contact with a doctor or nurse for this. The caller has opted to rather take the patient through to TMH ER - Abi Bussio |
| 09 Aug 2024 - 20:29 - Received a call from Mrs Bramwell on 0836970103 - caller reports her husband a 90 year old male caused an open wound to his arm a few days ago which has been bandaged up and remained bandaged for a few days, the wound has now began to produce an odor. The caller reports she is struggling to change the dressing as it hurts the skin when she tries to remove the dressing. The caller wanted to know if they can leave the wound until tomorrow morning. I advised the caller that we are unable to advise over the phone without seeing the wound but it would be best that the wound be assessed either by a paramedic or doctor. I advised the caller that we generally do not offer long term wound care and she would need to make contact with a doctor or nurse for this. The caller has opted to rather take the patient through to TMH ER - Abi Bussio |
| 09 Aug 2024 - 11:42 - Received a call from 0678335244 for a motorcyclist who came off his bike. Looks like no vehicle involved but just the bike into the mountain. I contacted DZ But before I could dispatch a vehicle the caller called back and said it is not as serious as it looked. I then spoke to the Pt who said he was fine and didn't need medical attention. Samuel 0768210435. I advised him to call back if he needed help. - Michelle Thompson |
| 09 Aug 2024 - 10:48 - Marike Sutherland's sister called from Chapman's Peak Caravan Park. 0834609134. Her sister has COPD and has been vomiting from this morning. She wanted her taken to FBH but would not accept private billing. I suggested they call Metro and gave them the number. I did offer to call for them. - Michelle Thompson |
| 09 Aug 2024 - 09:33 - Received a call from Daniel Freitag #10408 - 084 723 5275. His son and split his lip and needs stitches. He asked if we can come and advise and give him stitches. I advised that we can not do stitches and that he would have go to an a/h GP or a Casualty Dept. They are members with add on so I offered to send an ambulance but he declined and said it was fine. - Michelle Thompson |
| 09 Aug 2024 - 07:39 - OV SAPS called back to cancel the call. SAPS have taken the Pt to hospital. I called Metro and cancelled the call with them - Michelle Thompson |
| 09 Aug 2024 - 07:35 - A1 reports that they had to be jump started after a call last night at 9 Dunster Ave - the inverter was accidently switched on. They windows both only close to 3/4 automatically. They can be closed manually using the button. DZ was contacted and has given the go ahead for the vehicle to stay on run. - Michelle Thompson |
| 09 Aug 2024 - 07:31 - Received a call from Constable Sombala 0825222618 - OV SAPS. Pt was shot and ran to the station. Gunshot is on the lower arm. Contacted DZ who said to send Metro. Ref 0379 - Michelle Thompson |
| 08 Aug 2024 - 21:15 - Lifeline alert for John Berrey - 45 Ranger Rd, Fish Hoek - # 314 - Unable to make contact via device - made contact via cell - Accidental alarm - no response required - Brice Lancaster |
| 08 Aug 2024 - 20:35 - Received a call from Charlie, 06385410783 - They have an adult male who collapsed twice, currently awake talking and breathing - He is apparently telling bystanders that he is fine and doesn't want help but they are understandably worried - Advised I can certainly send crew but if he refuses treatment or transport there's nothing the medics can do to force him - Non member - no medical aid - Advised there may be a private bill if crew dispatched and offered to log with Metro - Logged with Metro REF 2371 - Provided REF 2371 - Advised Charlie to monitor his condition and if he falls unconscious or deteriorates to call back - Brice Lancaster |
| 08 Aug 2024 - 13:17 - A1 enquiured if A2 pt had left a bag in the vehicle A2 had the bag but A3 Mobile to Fbh now to drop the bag -pt name Reeve Clayton - Tyree Jacobs |
| 08 Aug 2024 - 09:50 - Continuation to previous entry. Called back to say that SAPS had been and had told them to call Metro. He has called Metro and they have a vehicle in the area and will dispatch them. I then called MediCross. They were unaware of the call. Dr Spies's secretary followed up and said Paging might have contacted the Dr on call. - Michelle Thompson |
| 08 Aug 2024 - 08:17 - Diane Potgieter's son in law called to say she is deceased. 43 Frigate Crescent, SV. Her GP is Dr Spies. I informed him that Medicross prefer to do their own declarations and that I would call them for him. Medicross rooms were still closed so I called the Paging. - Michelle Thompson |
| 07 Aug 2024 - 18:59 - MyLifeLine Activation received from Marcia Watkins - confirmed all is well and the caller was testing her device due to having been on holiday- membership 7973 - CMR GO |
| 07 Aug 2024 - 17:57 - MyLifeLine Activation received from Marcia Watkins - confirmed all is well and the caller was testing her device due to having been on holiday- membership 7973 - Abi Bussio |
| 07 Aug 2024 - 17:24 - Accidental MyLifeLine activation from Mr Funnell - confirmed all is well - membership 11121 - Abi Bussio |
| 07 Aug 2024 - 16:35 - Accidental MyLifeLine activation from Mr Funnell - confirmed all is well - membership 11121 - Abi Bussio |
| 07 Aug 2024 - 16:34 - Accidental MyLifeLine activation from Mr Kay - confirmed all is well - membership 11190 - Abi Bussio |
| 07 Aug 2024 - 15:29 - Accidental MyLifeLine activation from Mr Kay - confirmed all is well - membership 11190 - Abi Bussio |
| 07 Aug 2024 - 11:17 - Accidental MyLifeLine activation from Mrs Redeker - confirmed all is well - membership 1977 - Abi Bussio |
| 07 Aug 2024 - 06:03 - Debbie 0823713372 ( Call diverted to RV2 ) called for a friend that is having chest pain. They are at Glencairn Beach and the Pt. is a non member advised of private billing. Pt. advised that someone is coming to pick him up and take him to hospital - Jarod Echardt |
| 06 Aug 2024 - 22:30 - Accidental MyLifeLine activation from Mrs Walker - confirmed all is well - membership 8736 - Was putting the unit on charge - Jarod Echardt |
| 06 Aug 2024 - 15:44 - Accidental MyLifeLine activation from Mrs Walker - confirmed all is well - membership 8736 - Abi Bussio |
| 06 Aug 2024 - 10:36 - Accidental MyLifeLine activation from Mrs Vigne - confirmed all is well - membership 7598 - Abi Bussio |
| 06 Aug 2024 - 08:07 - Accidental MyLifeLine activation from Mrs Walk - confirmed all is well, the caller pushed the button too hard - membership 8736 - Abi Bussio |
| 05 Aug 2024 - 20:38 - Received a call from 0742543635 regarding his mother - She resides in the residents on Polsmoor property - GEMS - He was looking for contact details for an ambulance service to assist as his mother is over 300Kgs - They were previously assisted by ZMed as they have a vehicle able to transport her - provided Zmeds contact info 080 786 9633 - Brice Lancaster |
| 05 Aug 2024 - 11:46 - received a call from Samuel Mann-asking for assistance at free form tents in Capricorn business park there's a 33 yo male complaining of chest pain i advised caller i will dispatch a vehicle a few mins later caller called back and asked where the closest hospital would be we advised caller that tokai melomed is the closest caller asked us to stand down as he was taking pt to hospital via private transport - Tyree Jacobs |
| 05 Aug 2024 - 10:52 - Tessa called for her son at Generations School Kommetjie - have a laceration to the head and might need stitches - not able to get him to the GP they are full - I advised can send someone to assess if stitches is required will have to go to casualty. She is on her way to the school will have a look and if not sure will call us to pls send someone to advise. - Lindi Bredenhann |
| 04 Aug 2024 - 15:58 - Accidental MyLifeLine received from Mr. Suter - confirmed all is well - membership 3541 - Jarod Echardt |
| 04 Aug 2024 - 14:08 - Accidental MyLifeLine received from Mrs. Coning - confirmed all is well - membership 7568 - Jarod Echardt |
| 03 Aug 2024 - 21:31 - call received from 0833006775 - talking in background could be heard, 2 x attempts made to get in contact with caller, both attempts phone continued to ring until going to voicemail - Dannielle Upton |
| 03 Aug 2024 - 19:00 - CORRECTION for below HOUSE 139 - Brice Lancaster |
| 03 Aug 2024 - 17:43 - Received a call from Anton Telecare regarding an Adult Male Fallen, sister present @ Evergreen Noordhoek House 136 - OS contact 0210014312 - Made contact OS - Patient is not fallen, no sister present - General Malaise and Body weakness, lying in bed - Discovery Medical Aid - Advised we are happy to dispatch but when asking for acceptance of private billing should Discovery not cover - Ronnie said he would monitor his condition and call back if needed - Advised it may be best to call the Discovery emergency line as they will either send their SP or contact us for dispatch - Brice Lancaster |
| 03 Aug 2024 - 15:13 - A2 reports fourways traffic lights are out - causing traffic backup - informed Traffic - Brice Lancaster |
| 03 Aug 2024 - 13:59 - @ 1322 Received a call from Allen, 0730363568 - He is at 5 Sylvia Court, Ocean View - Adult Male 70yo has been unresponsive but breathing since Thurs and is requesting response, pt does have chronic conditions but caller couldn't advise me of them - They have logged with Metro REF 20240803/0944 but he is worried they may take too long to arrive - non CMR members - no medical aid - Sydney Sylvester accepted private billing, he lives with the patient - Advised all our ambulances are currently on calls and it may take awhile for them to arrive - Followed up with Metro and call is still pending but they will escalate it, call was logged with Metro @ 1310 - Called Allen back and advised that Metro will be escalating the call - Advised to monitor patients condition and if it deteriorates to contact us back - Lindi is aware of the call - Brice Lancaster |
| 03 Aug 2024 - 10:29 - Received a call from Denise Latsky - #7160, no addon - she wants her husband to go through to CMC - He lost his memory the other day and she believes he needs to go in for assessment - Asked if he is going through to EC or to a ward but she said through EC - She said she was advised he will likely be seen faster if he goes through with an ambi - I advised her we are happy to assist but whether they go through privately or with an ambi the hospital will triage and admits patient by severity of condition - Advised they are covered for response and I can send a para to assess but if it is a neurologic issue then they will likely recommend transport to hospital for scans - advised if they can safely and securely transport through to hospital privately that would be the best course of action - Advised if they run into any issues to contact CMR and we will get crew to assist - Brice Lancaster |
| 03 Aug 2024 - 09:36 - Received a call from Dr Brown, 0836283350 - He is worried about his Mother as she is not answering her cell - CMR Mem 10228 - He requested we make contact via lifeline device to confirm everything is alright - Made contact via Device - Mrs Brown cell is dead as she currently has no elec in her house but has someone coming to get it sorted today - unable to get back in touch with Dr Brown but left a voicemail - Brice Lancaster |
| 02 Aug 2024 - 19:12 - Accidental MyLifeLine received from Mrs. Redeker - confirmed all is well - membership 1977 - Jarod Echardt |
| 02 Aug 2024 - 08:58 - Ronnie reports there are marks on the passenger seat of A3 - ? possible food stains - Advised Lindi - She requested photos be taken and DZ be informed - Brice Lancaster |
| 01 Aug 2024 - 21:23 - Received a call from 0789868348 - caller reports his brother is not responding and has a slow pulse - address is in retreat, I offered to contact an alternative service or give the caller a different contact number, the caller requested an alternative number to try so I gave him Metros contact number - Abi Bussio |
| 01 Aug 2024 - 21:06 - Accidental MyLifeLine received from Mrs Le Roux- confirmed all is well - membership 10892 - Abi Bussio |
| 31 Jul 2024 - 20:11 - Accidental MyLifeLine received from Ms Lorimer- confirmed all is well - membership 9700 - Abi Bussio |
| 31 Jul 2024 - 18:39 - 11 month old male pediatric pt brought to office with parents, pt had a small scratch between upper lip and nose to the R side. pt scratch cleaned and 2 x steri strips placed on scratch. - Dannielle Upton |
| 31 Jul 2024 - 17:31 - Call number ; 20240730/07 - 1 x Large splint and 2 x short splints at FBH - if crews can please see if we can get splints back - Dannielle Upton |
| 31 Jul 2024 - 13:09 - Received a call from -0218305544 dialed the wrong number they were looking for saps or metro police - Tyree Jacobs |
| 31 Jul 2024 - 11:08 - Stephen & Val Cottage 41, Silvermine Villag User Medical: 10492, reception testing my life line device all in order - Tyree Jacobs |
| 31 Jul 2024 - 11:05 - Janet Gillet at 6 Glencairn Expy, Fish Hoek, Cape Town, reports she received a message stating her life line device needs to be charged, call was transferred to Jamie, client also informed to please not activate device for general enquiries, Tyree spoke to client - Dannielle Upton |
| 31 Jul 2024 - 09:30 - Rv1 mobile outduty to Pisces 02 run - Tyree Jacobs |
| 30 Jul 2024 - 22:47 - Accidental MyLifeLine received from Mrs Walker - confirmed all is well - membership - 8736 - Jarod Echardt |
| 30 Jul 2024 - 17:40 - Accidental MyLifeLine received from Mrs Sutherland - confirmed all is well - membership 6262 - CMR GO |
| 30 Jul 2024 - 16:15 - Accidental MyLifeLine received from Mrs Sutherland - confirmed all is well - membership 6262 - Abi Bussio |
| 30 Jul 2024 - 15:30 - Accidental MyLifeLine received from Mrs Sutherland - confirmed all is well - membership 6262 - Abi Bussio |
| 30 Jul 2024 - 14:35 - Received an accidental dial from :0834557708 called back to confirm if theres an emergency and the lady confirmed that she did not call us /accidental dail - Tyree Jacobs |
| 30 Jul 2024 - 14:27 - Testing life line device no response needed Peter J Sutherland
Member Number
5350 - Tyree Jacobs |
| 29 Jul 2024 - 22:10 - @21:50 A lady called for her neighbor who might be dying and needs to be taken to hospital - Asked the lady is the Pt. a member of CMR was unsure and found nothing on the database - I advised the caller of a private bill and got more info on the Pt. she is known with Cardiac and Hypertension issues - advised the that I'll be logging a call with metro for them - 21:54 Called metro gave all info - The caller taker then called the caller who first phoned and said that they are rude and don't want the Pt. to die at home in front of the kids has she in known with cancer - Metro REF#2715 - Jarod Echardt |
| 29 Jul 2024 - 15:55 - Accidental MyLifeLine received from Mr Tomlinson - confirmed all is well - membership 11114 - Abi Bussio |
| 29 Jul 2024 - 15:35 - Received a call from Netcare911 Ernest who reports he has CPR in progress in Hout Bay - they have a RV on route to the scene but no ambulances available, I advised we could dispatch an ambulance but there will be a delayed response as our quickest route (Chapmans peak) is currently closed. The caller from Netcare advised that we rather stand down and he is going to try locate a closer service, I recommended ER24 as they have a base in Constantia - Abi Bussio |
| 29 Jul 2024 - 12:15 - Accidental MyLifeLine received from Mrs Burt - confirmed all is well - membership 10546 - Abi Bussio |
| 28 Jul 2024 - 22:35 - Follow up to previous entry. Aidan called back and said that SAPS have picked the Pt and are taking him to FBH. I called Metro and cancelled the call. - Michelle Thompson |
| 28 Jul 2024 - 21:55 - Aidan from Dixies called. #197. Old man has arrived outside with a suitcase. He has blood on his hands and is wiping it on his face. He says he came from 104 Main Road, Glencairn. The gentleman says he called the ambulance 2 hours ago - ?Metro. No ref number. I tried to speak to the Pt but he was not very co-operative. just said something about drugs and needing an ambulance. Aidan spoke to me again and says it looks like the man is a bit looney. They are going to call SAPS. I said they must tell him to go back to his address as the ambulance will go there to find him. I called Metro and spoke to Nicole. She said that they are aware of the call but do not have a vehicle available at the moment. The ref number is 1826. I called Aidan back and he says they have called SAPS because the Pt is now running in the road. He will call me back and let me know what is happening and if SAPS take him. He said that it looks like the Pt has a hospital band on his arm. - Michelle Thompson |
| 28 Jul 2024 - 20:53 - Received an accidental MyLifeLine activation from Mrs Pycroft #11070. Struggled to contact the client. Made multiple calls to device and phone. It was an accidental alert. All is fine. - Michelle Thompson |
| 28 Jul 2024 - 14:54 - @14:29 (0217888934) Sister Pat from St. James called for a resident grand daughter who is 15 yrs old that is feeling un well . Spoke to the Pt. mom who advised that she has been feeling un well since 11h00 last night . Pt. fainted in the bathroom . Sister Pat gave the Pt. mom some rehydrate and some other meds but wanted CMR to assess the Pt. . Spoke to the mom again and confirm the address and they are staying at 1 Ley Rd St. James and there will be a private bill. The mom did not wanted the Pt. to be taken to hospital but was advised that if meds or a IV line the Pt. will be taken to hospital she then wanted to speak to her husband as they are flying home tonight . Pt. mom said no is fine they will try the meds they have gotten by Sister Pat . - Jarod Echardt |
| 28 Jul 2024 - 01:35 - Received a call from 0687608621 @ 00.18. 2971 Masenwabe Road, Masiphumelele. The line was extremely unclear and it sounded like 10 people all shouting at me at the same time. It was extremely difficult to get a clear explanation. It sounds like a lady got into a fight and was cut by a bottle on her hand and hit on the head. The caller said something like they can't leave the house as they are waiting to be tested cos she has HIV. I advised they wrap the hand in a towel and press hard on the wound. Someone was trying to tell me that the blood was turning blue and then that it was runny and clear like water and that it was now P2. They didn't answer about private billing but said a medical aid but when I asked which one they couldn't tell me. I asked if they had called Metro and they said yes so I asked about the Ref number but they didn't have one. I then offered to call Metro for them. I missed a call from Metro while on the phone to them. I spoke to Nicole at Metro. She wasn't sure who had tried to call us. I gave her the details but got cut off. She called back and asked if we could assist with a people trapped on BP. I therefore didn't get a Ref number. I called back at 01.12 and they said the Pt was ok and the bleeding had stopped. - Michelle Thompson |
| 28 Jul 2024 - 01:03 - @ 23.30 - A1 reports a mva out side the Brass Bell, Main Road, Kalk Bay. I vehicle hit 3 parked cars - no injuries. Towing o/s. No further services required. - Michelle Thompson |
| 27 Jul 2024 - 21:07 - Yanna 0847074375 called to find out if we have had any mvas in the past 2 days and taken any women to hospital from this area as her friend is missing. She has tried SAPS. I told her that we had not had any calls but that she could try and call the hospitals. She seems to be the last person to speak to her yesterday morning and they had plans to meet up this evening but her friend is not at home and they cannot get in contact with her at all. - Michelle Thompson |
| 27 Jul 2024 - 21:02 - Received a call from Ray Lodder at 2 Chapel Lane, ST. 0792719878. His neighbour seems to be having a bit of mental emergency. He is acting violently and now seems to be trying to drown himself in a pool of water on the sidewalk. Mr Lodder then chatted to the gentleman who he said seems quite lucid and was told that he wants to be left alone and is fine. Mr Lodder apologized for calling so I then advised Mr Lodder that there is nothing we can do if he doesn't want our assistance but that he is most welcome to call us again if our help is needed or they can call SAPS ST. - Michelle Thompson |
| 27 Jul 2024 - 09:31 - @09:10 A sister called from Olive wing at Nerina Gardens saying she has a Pt. that wants to see Dr. Gemmet only. She called Dr Gemmet and and got a a Whatsapp message saying call CMR with CMR number. The sister asked if we can call Dr. Gemmet and ask him what's wrong with the Pt. . I said asked the sister does she want someone to come out and assess the Pt. she said no she will ask the Pt. first - Jarod Echardt |
| 27 Jul 2024 - 03:17 - Received an accidental MyLifeLine activation from Mrs Pycroft #11070. Client must have knocked it by accident. All is in order - Michelle Thompson |
| 27 Jul 2024 - 00:33 - Sister Maria Matthea from Noordhoek Manor called @ 00.22. Mr Brain Groome (DOB:350416) vomited a substantial amount of dark brownish sticky liquid. His vitals are within normal range. I offered to send out a vehicle but she just wanted a bit of advice. She said he had a sleeping tablet earlier. He just wants to go back to sleep. I advised her to monitor him throughout the night and call again if anything changes in his condition. I also suggested that the coffee coloured vomit should possibly be investigated if it happens again. - Michelle Thompson |
| 26 Jul 2024 - 21:08 - Received a call from Noleen Van Der Merwe #125 @ 19.58. Her 5yr old nephew has been vomited a few times over the past few hours. She has not given him any meds other than panado because his stomach was sore and she doesn't have anything for nausea. He ate and drank normally throughout the day. She is now giving him sips of Powerade. She wanted to know what she should do. I advised her that we can send a vehicle out and take him to the EU as all the Drs and pharmacies are now closed. But that they would probably have quite a wait. She said he is feeling quite sleepy. She said that she would phone his dad and ask him what he wants her to do. I said that the boy would probably be more comfortable having a good sleep at home but to call us back if he vomits again or becomes worse. She has not called us back yet. - Michelle Thompson |
| 26 Jul 2024 - 16:31 - a2 reports MVA Ou Kaapse Weg - steenberg side, no injuries towing on scene - Jarod Echardt |
| 26 Jul 2024 - 14:04 - Life line alert for Michelina Colonnello 53 Upper Kildare Cres, Fish Hoek, Cape Town, membership numb 10678,went off they testing the device MR colonello requests that if anythyng should happen this weekend he will be in JHB but if we could please take his wife to Kingsbury hospt - Jarod Echardt |
| 26 Jul 2024 - 10:21 - Received a call from -0814888265 called back 3 times got through to an answering service i tried the number on our system and it does not pop up - Tyree Jacobs |
| 26 Jul 2024 - 08:29 - Receiveda call from 0846541373-accidental dial - Tyree Jacobs |
| 25 Jul 2024 - 18:16 - Mrs Groom from 6 Darlington road is feeling dizzy initially I spoke to the carer, then I spoke to Mr Groom and he said she does not want CMR to come out. I did advise if anything changes welcome to call us again. - Lindi Bredenhann |
| 25 Jul 2024 - 12:15 - 078 346 0411 - My Lifeline going off - member is currently shopping and said that it must have been squashed. Peers Village H10. - Lindi Bredenhann |
| 25 Jul 2024 - 11:28 - Constable Ntalo called back @19;21 i advised him that in order to avoid confusion that we wont be responding but metro ems will if they have any inquiries in regards to this call they should call metro ems to confirm with them the eta or any other info regarding this DOA call - Tyree Jacobs |
| 25 Jul 2024 - 11:18 - multiple calls made to saps,metro and family members in regard to DOA @ C205-Redhill Informal settlement O/S contact/family -0735232781 metro advised that ambi 47 is mobile but after confirming with a different controller he advised that its actually a officer enroute and not an ambi officer details unknown and eta unknown i called back to simonstown to give an update - Tyree Jacobs |
| 25 Jul 2024 - 11:13 - called metro back in regards to call in Oceanview at 94 Scorpio reff 0986 i advised metro to stand down as pt left with private transport - Tyree Jacobs |
| 25 Jul 2024 - 08:03 - SAPS ST called for a patient that passed away - pt is in C Camp - due to the difficulty always getting down | advised them to please call METRO. - CMR GO |
| 25 Jul 2024 - 08:00 - SAPS ST called for a patient that passed away - pt is in C Camp - due to the difficulty always getting down | advised them to please call METRO. - Lindi Bredenhann |
| 25 Jul 2024 - 07:14 - Received a call from Mr Law on 0827071762 - caller reports his wife has been experiencing SOB for the past few days but has gotten worse at approx 01h00 this morning, I offered to dispatch a vehicle out to the caller and while on the phone to the caller he decided to rather take the patient through to 2Mill directly privately. I offered to dispatch a vehicle multiple times but the caller insisted on going to 2Mill privately. I did advise the caller to phone back should anything change. The patient is reportedly able to speak in full sentences. - CMR GO |
| 25 Jul 2024 - 05:21 - Received a call from Mr Law on 0827071762 - caller reports his wife has been experiencing SOB for the past few days but has gotten worse at approx 01h00 this morning, I offered to dispatch a vehicle out to the caller and while on the phone to the caller he decided to rather take the patient through to 2Mill directly privately. I offered to dispatch a vehicle multiple times but the caller insisted on going to 2Mill privately. I did advise the caller to phone back should anything change. The patient is reportedly able to speak in full sentences. - Abi Bussio |
| 24 Jul 2024 - 23:59 - Received an accidental call from 0824559812 - caller reports his phone automatically started dialing CMR and he is all well with no emergency - Abi Bussio |
| 24 Jul 2024 - 17:05 - Received a report from off duty Ronnie Windell that there is a vagrant/ beggar at the Buller Louw/ Ou Kaapse Weg intersection (King of Kings Church) that seems to be very intoxicated and is falling in front of the cars. I called FH SAPS and reported it to them. - Michelle Thompson |
| 24 Jul 2024 - 16:37 - A4 have fetched A2 from Toyota and mobile back to the base. - Michelle Thompson |
| 24 Jul 2024 - 16:15 - Received a missed call from 0842234560. Called back and the gentleman said it had been a mistake and all was in order. - Michelle Thompson |
| 24 Jul 2024 - 15:53 - A4 outduty to fetch A2 - Lindi Bredenhann |
| 24 Jul 2024 - 14:38 - Received a call from Colleen 0824528090 regarding a pva on the M3 at Struben Road, Claremont. Called Metro and spoke to Nicole. Ref 1770 - Michelle Thompson |
| 24 Jul 2024 - 13:18 - Engen Garage in FH called but before they could give any details they said to cancel as another staff member would take the Pt to FBH - Michelle Thompson |
| 24 Jul 2024 - 12:30 - Mr. haris from Metro Ems called for active seizing pt in Oceanview @ number 79 Jupiter avenue we called the O/S contact Lucinda -0642784305 she confirmed pt is not actively seizing but had an episode earlier on because of a fall pt normally does not talk because she is a down syndrome pt she is now fine and sitting up
lindi advised that its still a metro call and we will not be dispatching i called back to Mr haris and let him know that unfortunately we cant help at the moment - Tyree Jacobs |
| 24 Jul 2024 - 11:41 - Received an accidental MyLifeLine activation from Chris Kaier # 619. She received a new unit from Jamie and was testing the button. All is in order. - Michelle Thompson |
| 24 Jul 2024 - 08:27 - A5 mobile outduty and Dropping and picking up 02 at the same time - Michelle Thompson |
| 24 Jul 2024 - 08:15 - Received a call From Helen Palk-0828083360 MEMBERSHIP -8675 -asking for a recommendation later so she can get a x ray done i advised that we do not give recommendation letters and that shell have to consult a local GP for one - Tyree Jacobs |
| 23 Jul 2024 - 21:10 - Received a call from Glenda on 0833791305 - caller reports her son was transported to FBH with SAPS post psychiatric episode but she wants the patient to be transferred to CMC post sedation. I advised the caller that unfortunately we do not offer sedating of patients and if he is aggressive then he would need to be transported by SAPS. The caller then advised she understood and ended the call. - Abi Bussio |
| 23 Jul 2024 - 10:36 - Gael Herring 13 Ketch Street, Sunvalley,Fish Hoek, Membership # 234 testing device no response needed - Michelle Thompson |
| 23 Jul 2024 - 10:31 - Received a call from sister Barbra from Carlisle lodge in regards to pt Ingrid Lyras she was calling to ask where the pt. went to i advised her pt. went to tokai melomed due to pt. being P1 Orange - Tyree Jacobs |
| 23 Jul 2024 - 10:18 - received a call from 0822043450 @ 10:06:i called back 3 times and it takes me to an answering service - Tyree Jacobs |
| 23 Jul 2024 - 07:26 - Received a call from Nicole 0813998309 for someone at 21 Galleon Crescent, SV who is struggling to breathe and according to the caller can't breathe at all. Before we could dispatch a vehicle she said that someone had arrived and was going to take her to hospital via private transport. TOC 07.16 - Michelle Thompson |
| 23 Jul 2024 - 07:23 - Received a call from Avondrust Court in Rondebosch. One of their residents seems to be having an allergic reaction on her face as it is quite swollen. The son told her to call us. I explained that we are in FH and that it would be quicker to call ER24 or Netcare - Michelle Thompson |
| 22 Jul 2024 - 23:34 - @23:26 A gentlemen called for a female that just give birth - The after birth as come out and baby is crying - Caller was advised about private billing and opted for metro to be called - Called metro REF#2681- 7 Alcor Ave Ocean View - Jarod Echardt |
| 22 Jul 2024 - 18:39 - Fiona taking Events 1 radio - Jarod Echardt |
| 22 Jul 2024 - 13:28 - Received an accidental MyLifeLine activation from Mr Cooper - confirmed all is well and the caller was testing his device - membership 10516 - Abi Bussio |
| 22 Jul 2024 - 13:24 - called back to peer's village healthcare sister Mandy answered and i let her know that there's a delay in communication but updated them in regard to their pt Mr. Paul Berend ; there is still no beds avail at Kingsbury GIT ward, and we cannot dispatch an Ambi to transfer the pt unless pt has been accepted
- Lindi Bredenhann |
| 22 Jul 2024 - 13:09 - update on pt Mr Paul Beren: i called Kingsbury hospital to confirm again if a bed is available because Dr Lombard's office keeps on calling for collection of pt
sister Tracy from Kingsbury GIT ward confirmed that there is still no bed available i then asked sister Tracy to call back to Dr Witfield's office to let them know that there is no bed available sister Tracy said shell let bookings phone back to Dr Witfield's office to let them know - Lindi Bredenhann |
| 22 Jul 2024 - 12:57 - Received a call from Mrs Read on 0833991425 - caller reports her husband returned home from France approx 8 days ago since then the patient has been experiencing an on going coughing - the caller is concerned after speaking with the patients family that he may have pneumonia and has been having telephonic consults with Dr Kempe but no further treatment has been done. The caller reports that the patients family is now persistent that the patient goes through to hospital to see pneumologist for further treatment. I advised the caller that I could send someone out to assess the patient but it would be best for the patient to see his GP in person for assessment first to be referred to a pneumologist if required as the patient may require anti-biotics. After speaking with the caller it was confirmed that the patient would make arrangements to rather go and see his GP first before going through to hospital and they would phone back shortly - Abi Bussio |
| 22 Jul 2024 - 12:27 - RV5 reports RV5 and A2 mobile to toyota to dropp A2 for clutch repairs
- Abi Bussio |
| 22 Jul 2024 - 12:17 - RV5- reports that Rv5 and A2 mobile to Toyota for clutch repairs after A2 gets unpacked - Lindi Bredenhann |
| 22 Jul 2024 - 12:09 - sister Cathy from peers village called for pt Mr berend to be transported to Kings bury hospt for Delirium and general weakness
i then called Dr Lombards office as his the pts gp to confirm info they gave little info i proceeded to call Kingsbury hospital to confirm if they will accepting pt and they were unaware i then proceeded to call dr wit fields office because they booked the pt at Kingsbury they confirmed that they are awaiting to hear back from Kingsbury .she called me back to let me know pt has been accepted i proceeded to call Kingsbury to confirm but they don't have a bed available yet and They will contact us when a bed becomes available i called sister cathy back to let her know as soon as Kingsbury gets back to us regarding the bed we will then make contact with them to let them know what time the pt will be collected from peers village - Lindi Bredenhann |
| 22 Jul 2024 - 09:49 - update on last OB. entry Sandra fish 10856 i made contact with CMC and they advised us to not send an ambo as they are unsure if pt is going to stay or be discharged they will call us back if the pt will be discharged if not then they won't call back
i then made contact with Mrs. fish again to confirm the update from CMC: that they did not give auth for discharge and they are still unsure if pt will be staying and told her that we will be calling her back if we hear back from CMC again - Lindi Bredenhann |
| 22 Jul 2024 - 09:27 - got a call from Sandra fish @ 08:49 membership numb- 10856 requesting that her husband gets brought home from cmc home and she wants to use a free discharge told her that we don't have any ambos available she did mention that cmc let her know we have a ambo coming there with a pt and they might be able to transport i advised her that we will most likely the be able to bring him Hom with that ambo which is A3 pt called back @ 9:00 to ask if we can put the transfer on hold as she is speaking to another doctor - Lindi Bredenhann |
| 22 Jul 2024 - 09:20 - Recieved call from Paul steven 0726559760 requesting for ambo for pt mr van zyl cant seem to find him on the sytem pt not feeling well displaying flu like symptoms advised caller that we have no ambos available and he asked if his wife can load pt in her car i told him if he can do so safely they can do so caller asked that we call back if we have ambos available - Lindi Bredenhann |
| 22 Jul 2024 - 03:40 - @03:35 ADT control room phoned saying that they just been notified by one of their vehicles that a adult male just been stabbed - Caller could not say where the Pt. been stabbed and if they are breathing - Called O/S - 0738399623 he was saying he just got on scene and SAPS took the Pt. to hospital - Jarod Echardt |
| 21 Jul 2024 - 19:04 - A3 standing free - 19h02 for call - 20240721/06 - Jarod Echardt |
| 21 Jul 2024 - 15:09 - Received a call from Linnell on 0637055497 caller reports she is at 51 Sycamore crescent in Fish Hoek. The callers daughter is the patient. The patient is a 39 year old female who ate something which appeared to have caused a laceration inside the patients throat (not visible by eye), the patient is not choking and speaking in full sentences. I advised the caller it is not a problem we could send someone out to come and assess the patient but unfortunately we are unable to do further internal investigations as to what harm has been caused therefore she would more then likely require hospital treatment. I offered to send someone out multiple times to assess the patient but after speaking with the client regarding the patient needing further investigation for internal assessment the client has opted to go privately to hospital - spoken with Lindi regarding the situation - Abi Bussio |
| 21 Jul 2024 - 14:23 - Received a call from 0827533569 - call ended before answering, phoned back caller reports she was bitten by a dog and wanted to come to the office from Kommetjie for treatment. i advised the caller it is not guaranteed a paramedic will be at the office but I could dispatch a vehicle out to her. The caller reports she is not a member so she will rather go to CMC privately for treatment and to receive a tetanus injection instead of paying privately. - Abi Bussio |
| 21 Jul 2024 - 10:52 - Received a call from 08345238320 caller reports she had surgery 9 days ago and the site is requiring a dressing change due to the dressing coming off - the caller is concerned that if the dressing is not redone that there will be an infection. The patient is due to her doctor on Wednesday for wound inspection and dressing change but wanted to know if CMR offers a dressing change. I advised the patient that unfortunately this is generally not a service that we offer but I could recommend a wound care specialist that might be able to assist to which she declined and advised she would do it herself instead and wait till Wednesday for the Doctors appointment. I have spoken with Lindi regarding the call. - Abi Bussio |
| 21 Jul 2024 - 07:28 - Received a call from FH SAPS for a patient in the cells who was arrested last night for DUI - this morning the patient has woken with a pain to his head. The caller is Sargent Olckers on 0825222745 who reports the patient resides at 1161 Masemola road? in Masi, I searched the numbers of the address provided but no membership came up. I advised Sargent Olckers we could dispatch an ambulance out to assess the patient but there would be a private bill alternatively they could also contact Metro. The caller opted to phone Metro for the call. - Abi Bussio |
| 21 Jul 2024 - 01:04 - As per below message it was from SAPS OV - Brice Lancaster |
| 21 Jul 2024 - 00:44 - Received a call from Constable Onkweni 0825222618 - Adult Male Stabbing, unknown number of wounds, unknown Location of wounds, breathing but unconscious - Outside Buyo Buyo Shop, intersection Riverside and Masemola - They haven't logged with Metro - provided OS contact Constable Tswie 0733608681 but I was unable to get in touch - Consulted with Lindi and she advised if we cannot confirm if true P1 and confirm SAPS is OS as at the entrance to the wetlands they should log with Metro - Advised Constable Onkweni to log with Metro - Constable Tswie contacted me on 0634911278, he is OS with pt - confirmed stab wounds on arm and leg, no visible wounds on upper torso/neck - Pt is breathing and conscious but not responding when spoken to - Advised their station is logging with Metro - Advised Lindi of updated Info - Brice Lancaster |
| 20 Jul 2024 - 10:52 - Mrs. Halliday call for her husband who is needed to be transport back to Nerina Gardens from CMC has we took him in last night - I advised her that the cost for the transfer will be R1730 she said that ( I thought it was R700 and I'm a pensioner i cant afford that and I'm not with him I'm in Ireland on holiday) I said that ill speak to manager - Called Lindi advised all info the caller gave so Lindi gave a cost of R1500 - I called Mrs Halliday daughter gave the new cost to her and she said that (my cant afford that I'll try to sort something out ) I advised her to speak to the hospital to try the medical aid - Jarod Echardt |
| 20 Jul 2024 - 06:58 - Andre Yon reports he injured his finger whilst carrying his monitor - Swollen, painful to touch - Andre says he will contact T. Theron - Jarod Echardt |
| 20 Jul 2024 - 00:05 - Received a call from Rosanne, 0832284329, 12 Oriole Close, San Michelle - Her Father 54yo has slurred speech for about an hour and she is worried about a possible stroke, they have returned from a trip to the states and are just pulling up to their residence - No history of stroke - No loss of balance, no visual blurriness, no facial drooping, no one sided body weakness - Advised we are happy to send someone to assess but there may be a private bill - whilst discussing she asked if she could call back as she had to pay the driver and get everything into the house - She called back and asked for advice - Advised that slurred speech is a possible symptom of a stroke however is not definitive but if CVA or TIA is occurring the best course of action would be to get him to a hospital immediately for treatment - Advised we are happy to send someone to assess but if they are able to safely and securely get him to a EC that may be best - Advised if they should run into any issues to call us and we will immediately dispatch crew to assist - Brice Lancaster |
| 19 Jul 2024 - 20:38 - Nicolette Andreae # 10909 called regarding her husbands Lifeline device Serial #1807 - There appears to be an issue with it charging as it is remaining at 54% - She spoke to Jarrod earlier and he offered a loan device should it not charge further after their discussion - She says she is happy to come in and pickup a loan device from the office tomorrow - Advised this shouldn't be a problem as a controller will be here to assist - Emailed Jamie cc Lindi and Stuart regarding the lifeline issue - Brice Lancaster |
| 19 Jul 2024 - 19:12 - A4 come across a MVA at the M3 Steenberg turn off at the the robots no injuries - One lane blocked making contacted with traffic - Metro REF# 1634 - Jarod Echardt |
| 19 Jul 2024 - 18:45 - @17:58 A lady called for a adult male hanging off a lamb post on the Kalk Bay Breakwater Light Beacon (Inner Mole) well getting info the caller stopped talking and then said he just fell and is laying on the ground not moving - Caller was not near the Pt. she was at Cape to Cuba - Called Lindi advised all info and advised to hand the call over to metro and and get more info from the caller - Then another call came in for the same Pt. the caller was saying that the Pt. tried to hang himself with a rope then it snapped now his trying to stand up - Called 107 has metro has not answering the phone gave all info to 107 REF# 10072101510 ambu REF#1955 - called the lady back and She said that the Pt. got up started to walk towards the Brass Bell knocked his head a few times against the wall and then started to walk off - Jarod Echardt |
| 19 Jul 2024 - 00:24 - Received a call from a lady living in ST. 0727510529. She said she has a bleeding head and wanted to come to the office for stitches. I told her that we do not have medics on site and that we can not do stitches. I asked if she was a member and she said no and that she had just moved to the area. I offered to send a vehicle out but she did not want that that. I asked how she hurt her head but she did not answer my question. I asked her is she should be driving herself and she said no and that no one should be driving her. It was a very strange call. She just said she wanted to go somewhere and get stitches. She asked for directions to FBH which I gave her. - Michelle Thompson |
| 18 Jul 2024 - 19:37 - Netcare called to ask if we have any vehicles near Atlantis. I said unfortunately not. - CMR GO |
| 18 Jul 2024 - 19:22 - Netcare called to ask if we have any vehicles near Atlantis. I said unfortunately not. - Brice Lancaster |
| 18 Jul 2024 - 18:55 - We received a call from Estelle at Netcare wanting us to do a call in Kenilworth. I advised her that it would be better to try a closer service. - Brice Lancaster |
| 18 Jul 2024 - 17:58 - Received a call from Eila Fennel 18yo, 0824763266 - She doesn't know what to do as her brother Luke Fennel 16yo is having a psych break, aggressive and threatening self harm - Has been an ongoing issue for a year - No injuries as yet - Member with addon #5346 - Advised we can send crew out but if patient refuses treatment or transport the paramedics cannot legally assess or force transport into a facility - If patient is aggressive we would also require SAPS to be OS to ensure safety of everyone involved - Advised SAPS is able to legally detain and force Luke into a 72 hour Psych hold @ FBH if required - Apologised that we couldn't be more help and advised I can provide helplines (SADAG) to assist as they will have the info and resources to assist - She said she will speak to her Mom and her dad should be home at 1830 regarding what to do moving forward - Asked that should any injuries occur to call us and we will dispatch immediately - Brice Lancaster |
| 18 Jul 2024 - 16:45 - Received a call from Tymom, 0817162351 in Ocean View - non members - wanted to know the cost of transporting His dad to hospital - Adult Male - Heavy breathing, Tachy, Hypertensive, full body pain - Has multiple underlying conditions - Family is now struggling to care for him regarding showering and bathroom - Advised we aree happy to send crew to assess and transport as needed - Advised BLS Callout Fee begins at R1325, but will increase depending on level of care and whether transport occurs - Advised him of Metro and he was aware but wanted to check as he knows they can take hours to arrive - He says he will discuss with his family and call back if needed - Brice Lancaster |
| 18 Jul 2024 - 15:31 - Clair yeowell-0824488623- called to find out what hospital we took her next door neighbor to we told her her was transported to Tokai Melomed but can not provide any further info in regards to pt - Brice Lancaster |
| 18 Jul 2024 - 15:23 - Susan Grave Membership # 10528 Testing device - Brice Lancaster |
| 18 Jul 2024 - 07:58 - received a call from Abi towing for mva Kommetjie main road 1X taxi and a car no injuries to personnel o taxi driver of the car self extricated but got whip lash ,sob, and a knee injury ran it by DZ and he requested that we hand to call to metro if pt is not a member ,we called abi back to ask if pt is a member and confirmed pt is not a member and abi got frustrated due to us not dispatching we advised her if its safe to do so pt can leave with private transport she hung up but we logged the call with metro just incase reference number 0709 Lindi updated us as she drove past the scene -all vehicles were took into food zone parking and she reports that she does not see any injuries - Brice Lancaster |
| 18 Jul 2024 - 06:53 - A3 came across a MVA at the 4 ways. 2 vehicles involved. Shane's Towing on scene. No injuries - CMR GO |
| 18 Jul 2024 - 06:44 - A3 came across a MVA at the 4 ways. 2 vehicles involved. Shane's Towing on scene. No injuries - Michelle Thompson |
| 17 Jul 2024 - 19:44 - Received a call from Jan Labuschagne 0217830242 (072 024 3831) from the Soetwater Environment Education Centre. He says his son has been in and out of Valkenberg numerous times. He get extremely violent. He is at home at the moment and is is having a bad spell and is threatening to kill everyone. He spoke to SAPS and said they refuse to come and help. I explained that we cannot transport a violent psych Pt and we would contact SAPS to transport him in the back of the van. I offered to send a vehicle but that they would have to stop at OV SAPS for a van to escort us. I then contacted OV SAPS and spoke W/O Mkwena who said he will send a vehicle. I told him to get back to me if we are needed. - Michelle Thompson |
| 17 Jul 2024 - 18:08 - Lifeline alert for Jacqueline Hudson - 56 Highway Road - # 11142 - Made contact via Device - Accidental alarm - no response required - Brice Lancaster |
| 17 Jul 2024 - 06:52 - Received a call from Linda on 0839419422 at 8 Evergreen lane in Fish Hoek for her 85 year old father who took a fall earlier this evening, the patient was assist up off the floor by a neighbor but has woken up experiencing spasms and occasional discomfort to his legs since then but the caller believes it may be due to the fact that the patient is lying still. The caller advised the patient has been taking pain medication such as panado but that is not helping so far. I offered to send someone out to assess the patient and the caller advised the patient would be contacting his GP in the morning regarding the pain as well. I advised the caller again I could send someone out to assess the patient but if he requires pain medication then he would need to go to hospital which the caller opted to rather not do and they will contact the patients GP in the morning or phone back if things do not settle by then. - CMR GO |
| 17 Jul 2024 - 01:48 - Received a call from Linda on 0839419422 at 8 Evergreen lane in Fish Hoek for her 85 year old father who took a fall earlier this evening, the patient was assist up off the floor by a neighbor but has woken up experiencing spasms and occasional discomfort to his legs since then but the caller believes it may be due to the fact that the patient is lying still. The caller advised the patient has been taking pain medication such as panado but that is not helping so far. I offered to send someone out to assess the patient and the caller advised the patient would be contacting his GP in the morning regarding the pain as well. I advised the caller again I could send someone out to assess the patient but if he requires pain medication then he would need to go to hospital which the caller opted to rather not do and they will contact the patients GP in the morning or phone back if things do not settle by then. - Abi Bussio |
| 16 Jul 2024 - 18:57 - Accidental MyLifeLine activation from Avril Bierling. Jarod was testing the device and will contact Jamie tomorrow - CMR GO |
| 16 Jul 2024 - 17:40 - Accidental MyLifeLine activation from Avril Bierling. Jarod was testing the device and will contact Jamie tomorrow - Michelle Thompson |
| 16 Jul 2024 - 15:06 - Testing device no response needed - Michelle Thompson |
| 16 Jul 2024 - 14:07 - Constance Walker | 16 Jul, 14:00 Client Testing my life line device all in order - Michelle Thompson |
| 16 Jul 2024 - 13:13 - 0826437284 pocket dial no emergency11:50 - Michelle Thompson |
| 16 Jul 2024 - 13:10 - Greg C (CMR) enquired via w/app about Samantha Finlay membership - Greenacres - advised membership cover for school - pt now at another address - having seizures since yesterday not actively seizing now, as she was given ativan earlier and now sleeping - I spoke to Darren regarding call and membership as they are not able to afford current call out - he advised we can handle it as a METRO call I spoke to Greg and advised him that we can send and will treat it as METRO but do they want us to come out now , he made contact with the ex-husband He says it's fine for now, she's probably sleeping because of Ativan, he will go there and check her out. Will call again if needed. Told him the Doc needs to up her meds and consult with her as something is causing seizures even though on meds. - Lindi Bredenhann |
| 16 Jul 2024 - 10:14 - Accidental MyLifeLine activation from Jacqueline Hudson #11142. Her house helper - Phumle - said there was no emergency and it must have been knocked accidentally. - Michelle Thompson |
| 16 Jul 2024 - 06:45 - Received a call from Fidility ADT on 0217853585 - caller reports his security vehicle came across a patient in Lekkerwater road with abdomen pain and wants to go to hospital. I offered to dispatch a vehicle and advised of private billing or to alternatively contact Metro - the caller has opted to make contact with Metro to see if they can assist the patient first - CMR GO |
| 15 Jul 2024 - 23:35 - Received a call from Fidility ADT on 0217853585 - caller reports his security vehicle came across a patient in Lekkerwater road with abdomen pain and wants to go to hospital. I offered to dispatch a vehicle and advised of private billing or to alternatively contact Metro - the caller has opted to make contact with Metro to see if they can assist the patient first - Abi Bussio |
| 15 Jul 2024 - 17:59 - A1 reports a minor mva at Buller Louw and Ou Kaapse Weg. No injuries. Towing is on scene. - Michelle Thompson |
| 15 Jul 2024 - 11:32 - Received a call from 0828558265 wanting an ambulance in Belhar. Rv2 took the call and explained that we are very far out of the area. She advised them to call Netcare, Metro or ER24. They said they had not had any response from Netcare or Metro so she gave them ER24 number - Michelle Thompson |
| 14 Jul 2024 - 18:19 - Received a webdispatch from E/A for a transfer from KH to CMC for a patient requiring a CT scan - I made contact with KH to confirm the patients transfer and it was reported that the transfer is from CMC to KH for a CT scan and then back from KH to CMC Emergency unit. E/A will resubmit the transfer at 19h00 as the transfer is only due to take place at 19h30 this evening. - Abi Bussio |
| 14 Jul 2024 - 07:26 - Accidental MyLifeLine activation from Mrs Charlwood- confirmed all is well - membership 3209 - Abi Bussio |
| 14 Jul 2024 - 03:06 - Accidental MyLifeLine activation from Mrs Cheryl Verrijdt- confirmed all is well bumped by mistake - membership 6513 - Jarod Echardt |
| 13 Jul 2024 - 22:12 - Roy N Meeser called by mistake 082 494 3783 Membership - 7565 - Jarod Echardt |
| 13 Jul 2024 - 21:43 - @21:13 Sgt Mentor from O/View SAPS called for a DOD to be done at Zulu Land just of Lekkerwatewr Rd near the Bhongolethu Primary School call was logged with metro REF#1585 . Lindi advised her of the call asked can I send Lindi advised yes . Sgt Mentor called back the call divert to RV2 . Called Sgt mentor back he advised that there is flooding . Called the SAPS vehicle (0764283449) that is on scene they cant get and seen they body yet due to the water that is knee deep water. Called Lindi back advised about the conditions to get to the body and that SAPS have not seen the body as well she advised that metro can do the call . - Jarod Echardt |
| 13 Jul 2024 - 18:46 - Received a call from Nursing sister at CMC requesting a transfer of a patient from CMC to 26 Cumnor avenue in Kenilworth - patient is not a member of CMR - I advised I would get a quotation but the starting rate for BLS is +-R3100.00 to which the nursing sister advised the family of and the family reported they wanted to rather take the patient home privately. - CMR GO |
| 13 Jul 2024 - 18:37 - Received a call from Nursing sister at CMC requesting a transfer of a patient from CMC to 26 Cumnor avenue in Kenilworth - patient is not a member of CMR - I advised I would get a quotation but the starting rate for BLS is +-R3100.00 to which the nursing sister advised the family of and the family reported they wanted to rather take the patient home privately. - Abi Bussio |
| 13 Jul 2024 - 12:09 - Received a call from Nursing sister at CMC requesting a transfer of a patient from CMC to 26 Cumnor avenue in Kenilworth - patient is not a member of CMR - I advised I would get a quotation but the starting rate for BLS is +-R3100.00 to which the nursing sister advised the family of and the family reported they wanted to rather take the patient home privately. - Abi Bussio |
| 13 Jul 2024 - 11:03 - Accidental MyLifeLine activation from Mrs Andrew - confirmed all is well - membership 10001 - Abi Bussio |
| 12 Jul 2024 - 22:38 - Lifeline alert for Eric Judd, #6260 - unable to make contact Via Device, kept ringing and going to voicemail - made contact via Cell - Accidental Alert - no response required - Email sent to Jamie, cc Lindi, Stuart and Harri - Brice Lancaster |
| 12 Jul 2024 - 14:50 - MyLifeLine activation from Msr. Patricia Hughes - membership #9896 - confirmed all is well and was testing the unit - Jarod Echardt |
| 12 Jul 2024 - 12:52 - @12:48 0217881123 Satori Restaurant & Pizzeria called for a adult male collapsed - Pt. was feeling dizzy before he collapsed - asked the caller does the Pt. want ambu she advised no they are going to the Pt. GP - Jarod Echardt |
| 12 Jul 2024 - 10:36 - Lifeline alert for Mrs. Mc Intyre - #1708 - unable to make contact via device - made contact via cell - accidental alert - no response required - issue with the device number has been handed over to Jamie - Jarod Echardt |
| 11 Jul 2024 - 20:43 - Lifeline alert for Elizabeth Jill Pycroft - #11070 - unable to make contact via device - made contact via cell - accidental alert - no response required - Brice Lancaster |
| 11 Jul 2024 - 19:32 - Received a call from Richard Apps, 16 Antigua Ave, Capri, 0812713361 - He has pain down his leg, Sciatica - Dr prescribed him Tramazac today and recommended he take 50mg wait 4 hours and then take 100mg dose - currently waiting 45 min before he takes the stronger dosage - non member - advised we can send crew to assess him but there is not much the can do OS to help regarding the pain outside of his already prescribed meds - Is they determine he requires intervention he will likely need transportation to hospital - He said he will wait and monitor his condition and call back if needed - He also wanted to chat regarding getting a membership, advised to call back during office hours to speak to sales dept - Brice Lancaster |
| 11 Jul 2024 - 15:48 - Received a MyLifeLine activation from Mrs Jacobs - confirmed all is well via her cellphone number - membership 4648 - Jarod Echardt |
| 11 Jul 2024 - 11:09 - 0824874932 pocket dial no emergency - Lindi Bredenhann |
| 10 Jul 2024 - 21:09 - Notes to be added to call 20240710/17. The initial delay was firstly caused as the address given was Lake Mariner's Restaurant, 3 Wharf Road, ST. We were unable to make contact on any of the phone numbers provided and could not locate the restaurant on google. We eventually got through to the caller from Netcare who gave us the correct number. On contacting the restaurant the correct address was provided as Blue Marlin Murdock Valley. we spoke to one of the staff members who then put us through to the Manager when we asked about the WCA forms. Brice offered to send an ambulance but advised him that if they do not have the WCA forms or copy of the ID, the Pt would have to go privately and they might be a charge for the ambulance trip and if the Pt does not have Medical Aid it would be a private bill at the hospital or a Government hospital. They then asked about free ambulances. Brice gave them the details of Metro. The manager said he would speak to the Pt. Brice spoke to Lindi and her concern was about a possible head injury and that she did advise to dispatch and that we can worry about ambulance transport cost later but that they must be informed that it will be private until WCA forms arrive at a private facility otherwise we would need to take the pt to a government facility. Also I did advise if our crews go there they must pls be very careful as the road is very damaged in that area. On calling back Brice again offered to send one of ambulances but the manager said no and that a vehicle was coming - unsure if he meant an ambulance or a private vehicle to transport her. Lastly after Brice could not get through or they kept ending the call to confirm if they want us to still dispatch as the manager was first going to speak to the patient I told him we did try from our side. Please also make it clear that manager confirmed that the pt was talking when Brice asked him about the patient's condition. - Michelle Thompson |
| 10 Jul 2024 - 16:54 - Lindi received a call from Heather regarding call 20240710/12 - Her Mother was having an acute Psychiatric episode with visual and auditorial hallucinations - CMR transported her to FBH for Psych Hold - She was requesting a call from David RV3 who attended the call - David called her and spoke to her - Advised Dr Simms to confer with FBH Dr - This has been a condition which has progressed for 2years - Dr Simms was OS and can provided up to date OS assessment regarding the episode - Brice Lancaster |
| 10 Jul 2024 - 14:09 - Received a call form 083 711 8141 - no answer after greeting - called back and it was an accidental dial - #9806 - Brice Lancaster |
| 10 Jul 2024 - 09:39 - TOC- 9:13 Mark ,0764066172,312 silver tree road in Deggoede hoop estate called regarding an A/F 40yo having a psych break Reported none violent family member passed away last week requesting response - none member no medical aid advised of private billing - advised crew can be sent but if patient refuses treatment/transport can not legally be assessed - mark asked if he can take her to the nearest hospital himself advised as long as he can do so safely and securely to transport to FBH for a 72 hour psych hold advised if he runs into any issues to call us back and we will send crew - Brice Lancaster |
| 09 Jul 2024 - 19:40 - Trevor Lewis 0832586435 - #6853 called. His son is at Boarding School and has a fever and is shivering. He wanted to know if they can take him straight to KH or if they need a referral letter. I told him they can go straight to any EU. - Michelle Thompson |
| 09 Jul 2024 - 14:56 - Lifeline alert for Chris Palk, #8675 - Made contact Via Device - Accidental Alert - no response required - Alarm did not go off only sms received - Jamie has been made aware - Brice Lancaster |
| 09 Jul 2024 - 07:51 - Received a call from Ian 0844907551 - Witnessed an MVCA - Taxi vs Light Vehicle - both have left the road - unknown number of patients - unknown if entrapped - just before intersection M3 and Tokai Main road - DZ informed - 107 activated by Lindi - ER24 logged REF 0103 - Brice Lancaster |
| 09 Jul 2024 - 06:50 - Received a call from John on 0660318139 at flat 115 Nerina Gardens- caller reports he had a procedure on his ear earlier today and he is struggling to get the area to stop bleeding - the caller reports he has not yet spoken to the nurses on duty and would prefer if they could come and assess the wound. I spoke with Lindi and then made contact with Nerina Gardens speaking to the Sister in charge who advised she would go and have a look at the patients wound and call back if CMR is required on the scene. - CMR GO |
| 08 Jul 2024 - 22:30 - Received a call from John on 0660318139 at flat 115 Nerina Gardens- caller reports he had a procedure on his ear earlier today and he is struggling to get the area to stop bleeding - the caller reports he has not yet spoken to the nurses on duty and would prefer if they could come and assess the wound. I spoke with Lindi and then made contact with Nerina Gardens speaking to the Sister in charge who advised she would go and have a look at the patients wound and call back if CMR is required on the scene. - Abi Bussio |
| 08 Jul 2024 - 15:16 - Called again regarding the radios and was told they are still offline as the Vodacom link is down. They will call us when the link is restored - Michelle Thompson |
| 08 Jul 2024 - 08:14 - Radios are on TM DL. Altron's system is offline at the moment - Michelle Thompson |
| 08 Jul 2024 - 06:14 - Alpha 3 reports traffic lights are not working corner of Westlake drive and Steenberg road - incident logged with 107 under reference 1002084556 - Abi Bussio |
| 08 Jul 2024 - 05:58 - Received a call from 0794211279 - no answer from caller and then the call ended. I attempted to phone back but the caller ended the call when answered - Abi Bussio |
| 08 Jul 2024 - 01:17 - Received a call from Chris on 0727568723 caller reports he resides at Westfield House, 20 Willoughby Drive in Noordhoek - patient is a 83 year old male with ongoing gastro for +-4 hours, the patient has taken 1x immodium and been drinking water and wanted to know if we can come out and assist with fluids. I advised the caller we could come out and assess the patient but if he requires fluids then we would need to take the patient through to hospital. The patient did not want to go to hospital therefore I consulted with Lindi and gave the patient some advice to make homemade rehydrate and for the patient to monitor himself throughout the night until able to see a GP. Patient will phone back if he does not improve - Abi Bussio |
| 07 Jul 2024 - 22:15 - Received a call from 0782136528 - caller spoke unknown language and then ended the call - Abi Bussio |
| 07 Jul 2024 - 19:52 - Received a MyLifeLine activation from Mrs West - confirmed all is well via her cellphone number - membership 6732 - Abi Bussio |
| 07 Jul 2024 - 19:09 - Received a call from Anne on 0765741046 - caller reports her father is experiencing pain to his hip / back area for +-2 days which has become more severe, the patient is known at GSH therefore the caller would like for the patient to be transported directly to GSH or given pain medication and left at home. I advised the caller that we come out and assess the patient but we can not give the patient medication and leave him at home or bypass other facilities for GSH without a specific reason. The caller advised she needs to discuss with the patient first and then she will phone back. - Abi Bussio |
| 07 Jul 2024 - 18:02 - Had a call from Tamryn 0829452333 Her grandfather can't stand up and has been throwing up all day. Came home 2 weeks ago from the hospital or water on the lungs. 82 Aries Avenue, Ocean View. I advised them of private billing which they refused so I logged the call with Metro for them. Ref 1474 - Michelle Thompson |
| 07 Jul 2024 - 17:46 - The radios gave some problems earlier. Were on TM DL. I phoned to advise them. The technician said their system was offline. I tried again but got no answer. They seem to now have right but reception is bad at times - probably due to the weather. - Michelle Thompson |
| 07 Jul 2024 - 17:45 - got a call from Hout Bay WatchCon requesting an ambulance for a Pt in Hout Bay. I told him we were unable to help him.. Gentleman got out of hospital yesterday after a double bypass. Had a fire last night in their fireplace and now wasn't feeling well from the smoke. I said no as our vehicle would have had to go all the way around and one vehicle was out on a call. - Michelle Thompson |
| 07 Jul 2024 - 14:47 - A1 reports a mudslide on the split from Kommetjie Rd and Corsair Way. I reported it to Fire Control who will log it with the Roads Dept. - Michelle Thompson |
| 07 Jul 2024 - 11:42 - Jackie from 22 Central Circle, Fish Hoek 0825719441 called to say that the roof of the Bowling Green has just blown off. It is over the road. I called Fire Control and spoke to Sino. She will send a vehicle to investigate and then send the appropriate response. - Michelle Thompson |
| 07 Jul 2024 - 11:35 - Accidental MyLifeLine activation from HBV Clinic #11108. She leant on the button by accident - Michelle Thompson |
| 07 Jul 2024 - 07:45 - Jannie from Stepping Stones called wanting us to transport a Pt back to Stepping Stones from TMH. I advised that there would be a private bill. He then told me she has medical aid. After I explained the most medical aids do not cover trips home/ or IHTs from TMH to other facilities. I suggested they check with the Medical Aid first as otherwise they will have to pay themselves. - Michelle Thompson |
| 06 Jul 2024 - 22:14 - Accidental MyLifeLine activation from Mrs. Walker - membership 8736 - confirmed all is well - Jarod Echardt |
| 06 Jul 2024 - 19:12 - Accidental MyLifeLine activation from Mr. Hendrik Goedhart - membership 10010 - confirmed all is well - Jarod Echardt |
| 06 Jul 2024 - 18:44 - Received a call from 0828991723 - caller reports her husband had a seizure, the patient has come out of the seizure but the caller was concerned it may happen again and he has run out of his medication to prevent the seizures which he has been experiencing post having a stroke in March 2024. I advised the caller I could send someone out to come and assess the patient but she reported she would rather monitor him at home and make an appointment on Monday with his GP to get a script for medication but if the patient has another seizure then she will phone back. The patient was looking to obtain a script for the patient which i advised we dont do and they would need to get that from either a GP or hospital at this time. - CMR GO |
| 06 Jul 2024 - 17:29 - Received a call from 0828991723 - caller reports her husband had a seizure, the patient has come out of the seizure but the caller was concerned it may happen again and he has run out of his medication to prevent the seizures which he has been experiencing post having a stroke in March 2024. I advised the caller I could send someone out to come and assess the patient but she reported she would rather monitor him at home and make an appointment on Monday with his GP to get a script for medication but if the patient has another seizure then she will phone back. The patient was looking to obtain a script for the patient which i advised we dont do and they would need to get that from either a GP or hospital at this time. - Abi Bussio |
| 06 Jul 2024 - 16:37 - Received a call from Maggie on 0724255990 - caller reports she was scratched on her arm by a wild cat, it is a minor abrasion but she wanted to know if she should arrange a tetanus injection, I advised it is best to rather get a tetanus injection then take the risk of infection - Abi Bussio |
| 06 Jul 2024 - 14:48 - Received a call from Constable Nomama on 0825222618 from OV SAPS - caller reports they had a call for a adult male lying on the side of the road at Ocean View robots which they have sent a vehicle to investigate, no further information provided regarding the gentleman. I spoke with Lindi regarding the call and advised SAPS that they first arrive on the scene to see if ?medical emergency or general assistance is required as well as log the call with Metro. - Abi Bussio |
| 06 Jul 2024 - 13:32 - Received a call from Sister De Villers on 0217888936 at St James retirement hotel - caller reports they have a 78 year old male with Parkinson's disease and recently diagnosed dementia. The patient was discharged from CMC on Monday to return back to the caring facility but today the patient has shown aggression towards the nursing staff and not settling, the caller is concerned about the patients aggression. i offered to dispatch someone out to assess the patient and advised the caller that if the patient remains aggressive or becomes aggressive towards the CMR staff that SAPS will need to be contacted for transportation. The caller opted to rather keep the patient at care facility and will monitor him as they go if they continue to experience difficulty with the patient then they will call back. - Abi Bussio |
| 06 Jul 2024 - 11:55 - Received a call from 0828721173 - caller reports he has injured his back and was enquiring about if we do vultaren injections which I advised we do not, the caller said he is going to try get himself to a GP rather first and if he does not come right then he will phone back - Abi Bussio |
| 06 Jul 2024 - 08:50 - Accidental MyLifeLine activation from Mrs Christopher - membership 11113 - confirmed all is well with the patients carer Iris - Abi Bussio |
| 05 Jul 2024 - 20:26 - @19:51 Simon (0825517230) called saying his daughter call him as she came across a MBA at the intersection of Steenberg Rd and Steenberg Blvd - Asked for Susan's number (0832894912) called @19:54 she advised that she drove away from the scene so she could not give info of the Pt. - Called Lindi advised all info and she advised log the call with ER24 and Metro - Simon then called back saying he logged the call with 107 - Called Metro @20:00 call was logged REF#2011 and then called ER24 @20:02 REF# 0813 - Another lady then called for this call I advised her that ER24 and metro have been made aware of the call and I asked her to call back to say what ambu service arrives on scene has she said that a service is coming - She then called back to say that Fire and Rescue is on scene - Jarod Echardt |
| 05 Jul 2024 - 18:19 - Received a call from 0810476153 - caller reports her friend has a spider bite since Tuesday - the area of infection has turned black and now pink with grey. The patient has been on antibiotics since yesterday afternoon but this morning the patient felt weak and has been experiencing a headache. I advised the caller we can send someone out to assess the patient but it does often take more then 24 hours for the antibiotics to start working. I also advised the caller that if the patient is not a member of CMR then there will be a private bill to which the caller advised she would need to speak to the patient first and then she would call back - Abi Bussio |
| 05 Jul 2024 - 18:02 - Received a call from 0810476153 - caller reports her friend has a spider bite since Tuesday - the area of infection has turned black and now pink with grey. The patient has been on antibiotics since yesterday afternoon but this morning the patient felt weak and has been experiencing a headache. I advised the caller we can send someone out to assess the patient but it does often take more then 24 hours for the antibiotics to start working. I also advised the caller that if the patient is not a member of CMR then there will be a private bill to which the caller advised she would need to speak to the patient first and then she would call back - Abi Bussio |
| 05 Jul 2024 - 17:41 - Viola called back to say Thank You for our help and that the Metro ambulance had arrived and taken the Pt to hospital. - Michelle Thompson |
| 05 Jul 2024 - 17:35 - Received a missed call from 02619221284 - managed to contact the caller back who advised she is well and that she wants to cancel her MyLifeLine device. I advised the caller I am not able to able to assist with that and she would need to make contact with the admin department to cancel her subscription, she advised she would call back on Monday - Abi Bussio |
| 05 Jul 2024 - 17:16 - Received a call from Viola Wozniak # 3489 to say that a gentleman has collapsed on the Pavement outside her house. He is conscious but unable to talk or stand up. Due to us not having any vehicles available I logged the call with Metro. Ref: 1755. I called her back and gave her the ref and the phone numbers for Metro. - Michelle Thompson |
| 05 Jul 2024 - 16:49 - Greg Craig reports the Pt on call 20240705/14 scratched him on the arm and back of the neck. - Michelle Thompson |
| 05 Jul 2024 - 15:40 - Received a missed call from 02619221284 - managed to contact the caller back who advised she is well and that she wants to cancel her MyLifeLine device. I advised the caller I am not able to able to assist with that and she would need to make contact with the admin department to cancel her subscription, she advised she would call back on Monday - Abi Bussio |
| 05 Jul 2024 - 12:07 - Received a call from 0639139468 - caller reports a worker on her grounds cut his finger and will probably require stitches, I advised the caller that we are unable to assist with stitches and it would be best to take the patient through to a doctor for stitches - Abi Bussio |
| 05 Jul 2024 - 10:22 - Received an accidental call from Mrs Duncan on 0833315101 - caller reports it was a pocket dial - Abi Bussio |
| 05 Jul 2024 - 02:39 - Lifeline alert for Mrs Mason # 11051, 602 Simons Bay Estate , Simons Town - Initially made contact via device but comms were very bad - I thought she said her device was faulty but could not confirm before it cut out - Unable to make contact via Cell 082 562 7864 - Called emergency contact Jo Wilson 0824543613, she said Mrs Mason Cell ringer is broken and to try a whatsapp call - made contact via whatsapp call - Mrs Mason was sleeping and the device was on the table - She thinks the device is faulty - no medical emergency - Advised to contact us during office hours - Email sent to Jamie - Brice Lancaster |
| 04 Jul 2024 - 10:35 - Received Lifeline alert for Mr Nigel Myles H27 Evergreen Muizenberg- #11030 - made contact via device no answer contact was then made via cell phone number - Accidental Alert - no response required - Jarod Echardt |
| 03 Jul 2024 - 13:09 - Bob & Jean Thomas, 11 Milkwood, accidental telecare activation. Call taken by Lindi - Jarod Echardt |
| 03 Jul 2024 - 12:26 - Received Lifeline alert for Mrs. Whitford, Unit 7 Mariner Building, Harbour Bay Village - #11110 - made contact via device - Accidental Alert - no response required - Jarod Echardt |
| 03 Jul 2024 - 00:40 - A2 came across an mva Cnr Struben and Edenborough Drive in Claremont. SAPS and Towing o/s. No injuries so continuing back to base - Michelle Thompson |
| 02 Jul 2024 - 12:09 - Received a call from 0738067198 - A CMR member was in Kirstenbosch Botanical Gardens and has taken a fall - she is bleeding from her mouth and has lost a tooth - Advised it is out of our service area - No loss of consciousness - She tripped and fell - No SOB, Nausea - With Husband and staff are fetching a wheelchair - Advised the best course of action is to transport her to the nearest Dentist for assessment and treatment - Brice Lancaster |
| 01 Jul 2024 - 18:07 - Received a call from 0728506146, Dean Ludick - inactive member 812 - He was stung by a scorpion on his hand and is now driving - Still has scorpion - recommended nearest EC is FBH - he said he has Medical aid and wanted to know nearest Private hospital - Advised that would be TMH but recommended heading to FBH for assessment and recommendation by Medical personnel regarding the scorpion and sting - call dropped and was unable to get back in touch - Brice Lancaster |
| 01 Jul 2024 - 16:00 - Received Lifeline alert Neil & June Brathwaite, 171 Silvermine Village - #9100 - made contact via device - Accidental Alert - no response required - Brice Lancaster |
| 01 Jul 2024 - 15:18 - Received a call from Nicole Marais, 0217890154 - Regarding her mother Dianne Hutchings at Cottage 141 Silvermine Village - Mem 9049, with addon - she wanted advise regarding CMR response - Her mother was in hospital recently and contracted Covid - She gets SOB and she wanted to know if crew will be able to assess and tend to into OS without the need for hospital transport - Advised the crew will assess and tend OS and will make recommendations regarding pt condition but will not force transport if not required or desired - Brice Lancaster |
| 01 Jul 2024 - 12:28 - Received a whatsapp call from 0824874932 - Accidental dial - no response required - Brice Lancaster |
| 01 Jul 2024 - 11:36 - Received a transfer scheduled appointment to and from radiology - from E/A for tmr - called them back and asked if they can relog tmr as we cannot guarantee vehicles at this stage- call cancelled from our side - Lindi Bredenhann |
| 01 Jul 2024 - 09:12 - Miguel 0824199972, called to report an MVA in Constantia - Intersection Constantia main rd and Pagasvlei rd - Truck vs Vehicle - 1 pt breathing Conscious but in Pain - DZ informed happy to send closer services - activated other services due to distance - ER 24 logged 0200 - 107 aware of call 1002075132 - Metro call logged 0888 and 0890 - Miguel updated and said 35 is OS - Brice Lancaster |
| 30 Jun 2024 - 18:39 - Received a Received a call from Mrs Truscott #9239 to say her My Lifeline isn't working. She pushed it a few times but we received nothing. She said it has been off for 3 weeks. When checking the battery is on 1%. Advised her to leave it on charge and then test it again. - Michelle Thompson |
| 30 Jun 2024 - 17:03 - Received a Lifeline Fall alert from Mrs Viljoen #6556 but nothing on the computer. I could not get through on the device but called her on her landline. She is okay and did not push the button so it was probably an accidental bump. When talking to her I heard that she was quite SOB. She said she had not been very active but that it happens sometimes. I asked if she would like me to send someone out to assess her but she declined. I advised her to call us if it got worse or to perhaps see her GP - Dr Lombard - during the week who she says she hasn't seen in a very long time. - Michelle Thompson |
| 30 Jun 2024 - 15:03 - Received a call from 0820709004 asking where she can get a Tetanus injection for someone that her dog bit. The person wants one now. I suggested Warrens Pharmacy if they are still open otherwise FBH. - Michelle Thompson |
| 30 Jun 2024 - 10:20 - Angie called regarding a guest at their house who has hurt his back. Was in the shower and heard a pop. They are not members but wanted to know the cost for us to come and give him a voltaren injection. I explained unfortunately we cannot do that and would have to taken him to hospital. She then said that it was okay and they would try make another plan. 0720244864 - Michelle Thompson |
| 30 Jun 2024 - 00:05 - MyLifeLine activation received from Mrs Redekah - caller reports she has been in contact with Jamie with regards to her MyLifeLine device not charging which it is doing again tonight - I advised the client in that case it would be best to contact the admin department for a new device on Monday - caller advised she would phone if she has an emergency - membership 1977 - Abi Bussio |
| 29 Jun 2024 - 20:25 - Received a call from Mike on 0836001700 - caller reports his daughter a 17 year old female noticed a bite of some sort on her arm yesterday morning, the caller covered it with a plaster in the hopes it would settle itself. The caller relooked at the area yesterday evening and noticed that it was not going away and tried to make an appointment with his GP for today but was unsuccessful. The caller reports they have now relooked at the wound and it has become more inflamed with black spots and the patients arm is beginning to experience bad discomfort, the caller wanted to know if they should take the patient to the ER. I spoke with Lindi regarding the call and then phoned the caller back to advised that the best route would be to take the patient to hospital for further investigation and so that she may receive anti-biotics. I did offer to send someone out to the scene but the client opted to rather take the patient privately. - Abi Bussio |
| 29 Jun 2024 - 19:52 - Received 2 x MyLifeLine activations from Mrs Berrey - crew on scene with the client showing the activator how to use the device and confirmed all is well - membership 314 - Abi Bussio |
| 29 Jun 2024 - 14:16 - D Upton called @ 13.16 regarding a white AM outside the Shoprite entrance in FH inside the parking area. He is verbally abusing the public and displaying inappropriate behaviour. I called SAPS and spoke to Constable Trellis who said they would send a van. Person is wearing blue jeans and a white shirt with a knitted blue beanie. - Michelle Thompson |
| 29 Jun 2024 - 12:21 - Jason from previous entry called back to say it was a pocket dial from his brother and all is ok. - Michelle Thompson |
| 29 Jun 2024 - 12:16 - I received a call from 073 510 622 but could not hear anything. I tried to call back twice but it went to voicemail. I then looked the number up on the database. It belongs to a dependent on #10873. I tried all the numbers on the that membership and got voicemail on them all. Jason, one of the dependents called me back. He will try to find out if everything is okay. - Michelle Thompson |
| 29 Jun 2024 - 10:55 - Accidental MyLifeLine activation from Mrs Joachim Andreae - confirmed all is well - membership 10909 - Michelle Thompson |
| 29 Jun 2024 - 10:53 - Followed up on previous entry. Metro ambulance 108 is en route - Michelle Thompson |
| 29 Jun 2024 - 10:46 - Fazlin 0843700357 called at 10.25. Her husband had a fall and is on the floor. His one leg is lame and has facial droop.. He has hypertension. She said she tried to call Metro but that they did not answer. I called Metro and logged the call. Ref: 0297 106 Alpha Way, Ocean 106 Alpha Way, Ocean View. - Michelle Thompson |
| 29 Jun 2024 - 04:02 - @02:43 Mr. Bekker (0828386010) called for his wife who is at FBH EC with a fractured left wrist and is needing to be transported to TMH EC and the Pt. is on a IV line with Ketamine for pain release. I advised him that he will need to get the Dr. on duty at FBH to wright a referral letter and get the accepting Dr. names at TMH . I advised Mr. Bekker that there will be a private bill . Called Lindi and she advised that 45 min ALS cost R5365.00 and there will need to be a 15% deposited before the ambu leaves FBH. I advised Mr. Bekker of the cost and the deposited witch he accepted but advised again that CMR can not move the Pt. with out that letter. Mr. Bekker advised that that Dr. Fakir accepted the Pt. at TMH but the Dr. at FBH is busy with another Pt. once he is done and written the letter he will call back. - Jarod Echardt |
| 28 Jun 2024 - 23:17 - Accidental MyLifeLine activation from Mr George Suter - confirmed all is well - membership 3541 - Jarod Echardt |
| 28 Jun 2024 - 19:19 - Accidental MyLifeLine activation from Mrs Joachim Andreae - confirmed all is well - membership 10909 - Jarod Echardt |
| 28 Jun 2024 - 18:52 - Managed to make contact with 0793551695 - caller confirmed all is well and it was a pocketdial - CMR GO |
| 28 Jun 2024 - 13:16 - Managed to make contact with 0793551695 - caller confirmed all is well and it was a pocketdial - Abi Bussio |
| 28 Jun 2024 - 13:15 - Received a call from 0793551695 - ?pocket dial, could hear people talking in the background but no answer from caller - I attempted to phone back but no response. Membership found under 8705 - Abi Bussio |
| 28 Jun 2024 - 11:59 - Bad line - received a call from Ashim on 0217857596 caller reports she has a client that has defaulted on medication and is currently lying on his bed at his residence unable to get up due to not being compliant on his medication. The caller was struggling to provide information regarding the patient but reports his address is C18 Makhayalgoku flats, Masikana road, Masi. I advised the caller it is not a problem for us to dispatch an ambulance but if the patient is not a member then there would be private billing alternatively metro could be contacted. The caller opted to rather make contact with Metro. - Abi Bussio |
| 28 Jun 2024 - 11:33 - Received a call from 0682846884 - call ended before I could answer - attempted to phone back but the call went directly to voicemail - non members - Abi Bussio |
| 28 Jun 2024 - 09:58 - Call from Freddie on 0823748490 - caller reports he is currently on route to FBH from Muizenberg with his dad who is experiencing SOB. The caller wanted to know if an ambulance can be dispatched to his location or preferably meet them at the Astron Garage on Fish Hoek Main road. I advised the caller that it is not a problem as he initially wanted to keep driving but wanted to the patient to be treated at a meeting point, I advised it would be best for them to pull over and the ambulance can meet them at a specific location which was then determined to be Astron Garage. I offered to send out an ambulance and advised the caller of private billing if they are not members of CMR which the caller advised they were not and then he decided to rather continue driving to FBH instead of paying privately for an ambulance. The caller then ended the phone call without saying anything else - Abi Bussio |
| 28 Jun 2024 - 01:31 - Called Jazima and she advised that Er24 Ambu M123 is on scene - Jarod Echardt |
| 28 Jun 2024 - 01:27 - @00:50 Justin 0824722162 called for a unresponsive male but could give much info for on the Pt. gave a on scene contact (Jazima - 0829628917) who was called at 00:53 and 00:54 has she did not answer the call called Justin back and asked for a 2nd on scene number he advised that she was on the phone with her manager i can call her back now - 00:56 Called Lindi as i could not find a membership as Justin said that they are members (Only membership found for Wildfire 9217) - Justin then called back and could more info about the Pt. who vomited and then passed out - Spoke to Jazima and she advised that the Pt. is unresponsive and is gasping for air and his face is starting to swell up advised her and Justin the ER24 is a lot closer and i will log a call with them - Called Er24 @01:03 Spoke to a call taker and then spoke to Daniel a dispatcher he took the info for the call and at the same time dispatched a ambu from GSH and the ETA was about 6 mikes - called Jazima and Justin to advised that ER24 is on the way - Jarod Echardt |
| 27 Jun 2024 - 18:48 - TOC 12h03. Received a call from Derek on 0715994251 for a 67 year old male experiencing SOB at 33 Nebula way in Ocean View. The patient is currently lying in his bed and struggling to speak but is conscious. The patient has a history of strokes therefore his speech is affected. The patient is reportedly diagnosed with ?emphysema. According to the caller the patient appears to be gargling making it difficult for his to speak. I offered to send a vehicle out to the patients residence and advised that there would be a private bill alternatively I could contact the metro ambulance on their behalf. The caller requested I log the call with Metro on their behalf which I did so under reference 0739. - CMR GO |
| 27 Jun 2024 - 18:23 - TOC 12h03. Received a call from Derek on 0715994251 for a 67 year old male experiencing SOB at 33 Nebula way in Ocean View. The patient is currently lying in his bed and struggling to speak but is conscious. The patient has a history of strokes therefore his speech is affected. The patient is reportedly diagnosed with ?emphysema. According to the caller the patient appears to be gargling making it difficult for his to speak. I offered to send a vehicle out to the patients residence and advised that there would be a private bill alternatively I could contact the metro ambulance on their behalf. The caller requested I log the call with Metro on their behalf which I did so under reference 0739. - Abi Bussio |
| 27 Jun 2024 - 12:22 - TOC 12h03. Received a call from Derek on 0715994251 for a 67 year old male experiencing SOB at 33 Nebula way in Ocean View. The patient is currently lying in his bed and struggling to speak but is conscious. The patient has a history of strokes therefore his speech is affected. The patient is reportedly diagnosed with ?emphysema. According to the caller the patient appears to be gargling making it difficult for his to speak. I offered to send a vehicle out to the patients residence and advised that there would be a private bill alternatively I could contact the metro ambulance on their behalf. The caller requested I log the call with Metro on their behalf which I did so under reference 0739. - Abi Bussio |
| 27 Jun 2024 - 10:54 - Accidental MyLifeLine activation from Mrs Hudson - confirmed all is well - membership 11142 - Abi Bussio |
| 27 Jun 2024 - 09:54 - Accidental MyLifeLine activation from Mrs Hudson - confirmed all is well - membership 11142 - Abi Bussio |
| 27 Jun 2024 - 09:23 - 09602011231974 my lifeline activation - initially could not here me called again and the caller said she pushed it for her friend that is not with her - Abi was already taking the call for the friend - Lindi Made the note - Abi Bussio |
| 27 Jun 2024 - 08:07 - MyLifeLine activation from Mrs Von Bormann - caller was testing her device - confirmed all is well - membership 10523 - Abi Bussio |
| 26 Jun 2024 - 20:20 - Received a Call from Portia 0876551800, Call for care regarding a dispatch request as per below OB entry - Adult Female 74yo - body pain - Breathing Talking and conscious - Room A2 of the Avenue Hotel - Asked for OS contact and patients Medical Aid - caller refused to give medical Aid pt is on - Advised our protocol is to get which medical aid and make contact OS - advise that should the medical aid not cover dispatch there may be a private bill involved - Portia did not want to give the details and got annoyed and said she would contact ER24 - Brice Lancaster |
| 26 Jun 2024 - 19:45 - Received a call from Mr Alexander, 0748752001, at The Avenue Hotel - He has a 74yo Adult Female with abdo pain, pain in shoulders and neck and wants to know if we can come out to assess - He is a non staff member - asked if she is a CMR member - she is covered under the avenue hotel - Advised we are happy to send crew but The Avenue Hotel has a contract with Call for Care, Er24 Subsidiary , and there would likely be a private bill incurred if we come out directly - Advised to alert staff as they have protocols they will need to follow regarding callouts and it is likely Call for Care will contact us if dispatch is required - Brice Lancaster |
| 26 Jun 2024 - 14:39 - Female 0212862733caller called for pt that burned due to a pot that spilled - they have applied burn shield - Parliament street Cape Town - I advised our location and advise about NETCARE in City Bowl area and gave number.0212862733 - Lindi Bredenhann |
| 26 Jun 2024 - 14:22 - Received a call from a member in Lakeside possibly gooing to move to an old age home wanted to know what and where we cover transferred the call to the sales department. - Lindi Bredenhann |
| 26 Jun 2024 - 10:17 - Mr. Van Der Laan called by mistake 082 871 5019 membership 4199 - Jarod Echardt |
| 25 Jun 2024 - 00:22 - Received an accidental MyLifeLine activation from Mrs Swilling #11000. All is well. She was just testing the device. - Michelle Thompson |
| 24 Jun 2024 - 23:48 - Pretty called from Netcare regarding a Pt at Muizenberg SAPS that had been assaulted and had a wound to her stomach. She did not say it was a P1 or an emergency so I told her we would not be able to assist. - Michelle Thompson |
| 24 Jun 2024 - 18:29 - Mrs Meyer , 0845532210, inactive mem 1267 called regarding her Daughter - Psyche - Aggressive and combative - assaulted her Grandmother - no injuries present, just shocked - Requesting advise - Advised we can't legally transport someone who refuses treatment or transport - The best course of action if aggressive would be to call SAPS as they can legally detain and place in 72hour Psyche hold - If able to calm her down she can privately transport to nearest state facility for the 72hour psyche hold - Advised to call us should any injuries occur and we will dispatch personnel - Brice Lancaster |
| 24 Jun 2024 - 06:14 - Received a call again from 0655694298 Phelnokai asking if I can call the Government ambulance because they are not answering. I called Metro and was on the line for 3 minutes before they answered. I gave them the call details. Ref: NH54. I then called her back and gave her the Ref. - Michelle Thompson |
| 24 Jun 2024 - 01:02 - Received a call from 0655694298 asking for an ambulance at 2813 Myeza Road, Masiphumelele. Pt has a wound near her vagina. I advised that there would be a private bill. They then said they wanted the public ambulance so I gave them the number for Metro - Michelle Thompson |
| 24 Jun 2024 - 00:07 - Received a call from Chrissie @ Nercare asking us to do a P1 call - seizures. I called the o/s number 0615175013 - 23 Caravel Street, SV. The caller told me that the seizures were over and the Pt had calmed down. They were just concerned as it was her 2nd in an hour. The Pt has a Hx of seizures. I advised them that there would be a private bill if we come out. The caller declined saying that the Pt was a SASSA pensioner and could not afford it. I then advised her that as the Pt was now calm that they should called Metro. - Michelle Thompson |
| 23 Jun 2024 - 19:19 - Had a call from 0765754684 to say that his neighbour asked him to call because the wife got sick. He had no further info. They are not members so I informed them that there would be a private bill. He then said that he weas looking for the Government Ambulance. I gave him the number for Metro. - Michelle Thompson |
| 23 Jun 2024 - 14:09 - Received a call from Lisa, 0763513553 regarding her friend Zoey Banado - She was in an MVA yesterday and is currently in FBH Casualty awaiting transport to GSH for CT - Lisa says they have been waiting since yesterday for transport and would like to know if we can do anything to assist in getting her there - Non member - Advised there may be a private bill for an IHT - she said she can't pay it immediately but is happy to arrange a payment plan - Advised we are happy to help but I'll need to check with FBH Casualty and GSH regarding if they are ready for the pt - Contacted FBH Casualty and they said the pt has already been transported to GSH and should arrive shortly - Tried to call Lisa back to advise but unable to get through, she did say her phone is on 1% - Will try again to reassure her - Brice Lancaster |
| 23 Jun 2024 - 11:48 - As Per below Melanie got back in touch regarding Pam Callaghan - She has returned from church - All is well - Brice Lancaster |
| 23 Jun 2024 - 10:46 - Received a call from 0217870297 - She is worried about her friend Pamela Callaghan - Mem 10327 - She was talking with her on the phone when the call cut out and she is unable to get back in touch with her - She was heading to the Methodists Church in a grey Honda - Advised we have received no reports of MVA or collapse - Advised I will try contact her on her cell and lifeline device - Tried to contract Pam but cell rings and goes to voicemail and no answer from lifeline device - Called Melanie back and advised her I couldn't get in touch - Brice Lancaster |
| 23 Jun 2024 - 04:48 - Received an accidental MyLifeLine activation from Mrs Jacobs- confirmed all is well - membership 4648 - Jarod Echardt |
| 23 Jun 2024 - 00:12 - Received an accidental MyLifeLine activation from Mrs Swilling- confirmed all is well just testing the unit - membership 11000 - Jarod Echardt |
| 22 Jun 2024 - 17:39 - Received a call from 0836618511. Not a member. She was knocked over by a wave on the rocks on Kommetjie beach. Skin above ankle is bleeding profusely. She has strapped it but wanted to know if she can come to us or where can she go for stitches. I advised that she will need to go to FBH or a private hospital. - Michelle Thompson |
| 22 Jun 2024 - 17:21 - Received a call from Bridget at Netcare asking if we could do a call at 33 Tonbridge Ave, Heathfield. Unresponsive female. I consulted with Lindi and advised her that we are not able to help her and that ER24 and Z Med and Melomed are all much closer. - Michelle Thompson |
| 21 Jun 2024 - 19:59 - Received an accidental MyLifeLine activation from Mrs Mason - confirmed all is well - membership 11051 - Abi Bussio |
| 21 Jun 2024 - 16:37 - Had to call Euphoria as I was unable to call out on the landline to Vodacom and Telkom numbers. The issue seems to be resolved. - Michelle Thompson |
| 21 Jun 2024 - 15:37 - Received a call from 0760205451. Her boyfriend had a seizure earlier. She gave him a Pax and Urbanol tablet but it does not seem to be calming him down.. His body is going from hot sweats to cold chills. They are not members. I advised of private billing at R1325 for a basic call out and a fee of R3135 for a basic level transportation to hospital. She did not accept the bill. I did advise her to call back if he became worse. - Michelle Thompson |
| 21 Jun 2024 - 15:29 - MyLifeLine activation from #10934 Mrs Gillian Alexander. I was unable to make contact via her device or her cellphone. When calling the device it sounded like she was in a restaurant or among a group of people. I then called Evergreen Noordhoek and spoke to Reception and asked them to send a carer to her cottage to check on her. They called back and said she has been out all day. - Michelle Thompson |
| 21 Jun 2024 - 14:32 - Rv3 came across a minor fender bender MVA on Kommetjie Road near 20th Avenue. Rv3 reported no injuries but that the 2 drivers were having an altercation which was developing into a fight. He requested I call FH SAPS. I could not call out due to a issue with the phone lines. I also tried to call Traffic. I eventually used Rv2 phone and got through to SAPS. They said they didn't have any vehicles but would also try to call Traffic. I didn't log a call as Rv3 did not even get out of his vehicle. Towing was on scene. - Michelle Thompson |
| 21 Jun 2024 - 11:06 - Received a missed WhatsApp call from 0679658023. Called back and got the voicemail. I left a message. Tried again and when I explained who I was they ended the call. - Michelle Thompson |
| 21 Jun 2024 - 10:37 - Received a call from Nicolene. 0712287084. Her 16mo old has a stomach bug and has been vomiting for a few days. The baby is extremely thirsty but can't keep anything down. She has give the baby medication but it doesn't seem to be helping and asked for advice on what to do. She is not a member. I said that I could send a vehicle out to assess the child but that there is nothing that we could do and it would advisable to rather take her to a GP or EU. I gave her a quote of R3135 minimum. She asked what are the signs she should look out for. I told her that babies decompensate so quickly that she needs to get the baby to a healthcare professional. She said she take her privately to hospital. - Michelle Thompson |
| 20 Jun 2024 - 17:47 - MyLifeLine activation from Mrs Viljoen looking for Jamie due to malfunction on device - Abi Bussio |
| 20 Jun 2024 - 15:36 - MyLifeLine activation from Mrs Viljoen looking for Jamie due to malfunction on device - Abi Bussio |
| 20 Jun 2024 - 12:00 - MyLifeLine activation from Mrs Viljoen looking for Jamie due to malfunction on device - Abi Bussio |
| 19 Jun 2024 - 23:28 - Mrs. Biggs (0834027405) dialed CMR by mistake - Membership - 10291 35 Trafalgar Place 17th Avenue Fish Hoek - Jarod Echardt |
| 19 Jun 2024 - 19:30 - @19:05 0217868640 - Cons.Tapuko from Simons town SAPS called for a lady that gave birth to a still born baby @13:25 and wanted to know can we help them . Asked if they called Metro witch they did and was advised by metro (the Pt. can go to the hospital with the baby to get the DOD done and the mom can be treated) and Cons.Tapuko advised that metro system was down so REF# . The Pt. was 35 weeks peregrinated and this will be the 8th child. CAlled 107 @19:17 was metro line was busy REF# - 1002059503 - Jarod Echardt |
| 19 Jun 2024 - 16:38 - Accidental MyLifeLine activation from Mrs Fussell - confirmed all is well - membership 10891 - Abi Bussio |
| 19 Jun 2024 - 08:13 - Accidental MyLifeLine activation from Mrs Fussell - confirmed all is well - membership 10891 - Abi Bussio |
| 18 Jun 2024 - 20:36 - Call received from Mr Skea, he swallowed a large Vitamin C tablet, which now feels like it is stuck in the pts throat, pt was wondering what he could to to dislodge the tablet, advised pt that he can drink water or soft foods to try and dislodge the tablet. Pt was able to breath and talk without discomfort or difficulty - Dannielle Upton |
| 18 Jun 2024 - 17:09 - @16:33 Fire control called for signal car MVA at the bottom of Glencarinn - Caller could not give info on the call as they are not on scene - Spoke to DZ who was aware of the called and advised that cars with CMR number and thats driven past so there must no injuries - Jarod Echardt |
| 18 Jun 2024 - 12:14 - Mr Oreilley called gave a number of Mr Chad Muller he is trying to get hold of us 0729440176 - I called Chad and he said there is some broken telephone he does not have an emergency. - Lindi Bredenhann |
| 18 Jun 2024 - 12:09 - Mr Oreilley called gave a number of Mr Chad Muller he is trying to get hold of us 0729440176 - I called Chad and he said there is some broken telephone he does not have an emergency. - Lindi Bredenhann |
| 18 Jun 2024 - 09:49 - Accidental MyLifeLine activation from Mrs Angela Stannard - confirmed all is well - membership 2576 - Jarod Echardt |
| 18 Jun 2024 - 06:31 - Jaqueline Hudson, 56 highway road, myline line activated accidently, client was trying to place device on charge. I spoke to client via device - CMR GO |
| 17 Jun 2024 - 21:14 - Jaqueline Hudson, 56 highway road, myline line activated accidently, client was trying to place device on charge. I spoke to client via device - Monique Joubert |
| 17 Jun 2024 - 18:28 - Received a call from Louise on 0835154061 - caller wanted to know if we are able to assist her with administering her rabies injection - I advised that this is not a service we offer. L.Bredenhann advised - Abi Bussio |
| 17 Jun 2024 - 15:22 - Received a call from Tommy on 0825705323 - caller reports he has a 27 year old female residing at the property of 8 Nerina Avenue in Fish Hoek - the patient does not permanently reside at the residence and she comes and goes occasionally - the patient has been experiencing on going abdominal pain since yesterday and went to FBH this morning but decided to leave as the hospital was busy - I advised the caller that I can send someone out to assess the patient but she will not be covered for transportation to the hospital as she is not a member of CMR - the caller reported he was not charged the last time this same patient was transported to hospital - I advised the caller that I am not sure why that was the case as unfortunately we can not see that from our side - The caller wanted to know if we sent someone out to assess the patient would we be able to give her pain medication or put up a drip and I advised not as the patient would need to go through to hospital if she receives that treatment - I advised the caller they can alternatively taken the patient privately to hospital or maybe try contacting the metro ambulance which the caller advised he would rather do - membership 7899 - Abi Bussio |
| 17 Jun 2024 - 13:32 - Received a call from Liane on 0723454658 - caller reports her partner a 71 year old male started with flu like symptoms yesterday and has now started to experience SOB with SATS at around 88% and confusion, the caller wanted to know if the patient should go to a hospital privately. I advised the caller that because we are not currently with the patient and going based off of what she is reporting that it would be recommended that the patient gets seen to either by a doctor or paramedic, I offered to dispatch a paramedic to the patients residence but the caller advised she would rather just take the patient privately to TMH. - Abi Bussio |
| 17 Jun 2024 - 12:02 - Received a MyLifeLine activation from Mrs Jacobs - attempted mutiple times to contact the caller but struggled - eventually managed to reach the caller via her private cellphone, she reports the device is at her residence and she is not home at the moment - membership 4648 - Abi Bussio |
| 17 Jun 2024 - 09:08 - Accidental MyLifeLine activation from Mrs Viljoen- confirmed all is well - membership 6556 - Abi Bussio |
| 17 Jun 2024 - 08:42 - Accidental MyLifeLine activation from Mr Brinkcate - confirmed all is well - membership 244 - Abi Bussio |
| 16 Jun 2024 - 12:06 - Received a call from 0733981514 for a lady who might be having a stroke since yesterday and she stays @ 27Arlington Close Punters way Kenilworth park advised that we are based in Fish Hoek and gave ER24/Netcare number to the caller who advised that they called Metro yesterday - Jarod Echardt |
| 16 Jun 2024 - 12:03 - @10:53 Mrs. Purvis called saying that her lifeline is not charging there are no lights showing when its on the charger - I asked her to turn the unit on could hear the device say Hello and pressed the button again then a alert come though and i called the device all was good did advise that someone from the sales team will call her - Sent/called DZ (Hi Darren. Sorry to disturb. I have just received a call from Val Purvis #1892 regarding her My LifeLine device. She says this device is now not charging. Her address is Cottage S6, Peers Village. Her number is 021 787 0395 . I've pulled her lifeline profile up battery is showing a 100% and the last heart beat was 2 minutes ago) he advised to get Jamie to call her - Called Jamie and she called Mrs Purvis - Jamie sent a whatsapp message Spoke to Mrs Purvis, everything should be fine now if it’s showing 100% and on - Jarod Echardt |
| 15 Jun 2024 - 21:30 - Received a call from 0768738874 for a call in Fairways. I advised them to call Netcare or ER24 as they are much c;loser - Michelle Thompson |
| 15 Jun 2024 - 21:19 - Received a call from Netcare for a 6yr old child in Masi with a headache and vomiting. As we only have 1 free vehicle and it is not a P1 I told them that we are unavailable. - Michelle Thompson |
| 15 Jun 2024 - 19:15 - Received a missed call from 0697917034. No emergency. Accidental call. - Michelle Thompson |
| 15 Jun 2024 - 14:59 - Received an accidental MyLifeLine activation from Mrs Vigne - confirmed all is well - membership 7598 - Jarod Echardt |
| 15 Jun 2024 - 14:04 - Received an accidental MyLifeLine activation from Mrs Charlwood - confirmed all is well - membership 73209 - Jarod Echardt |
| 15 Jun 2024 - 13:47 - adding to entry made 13:47 the cable is a R100 petty cash was a R100 - Jarod Echardt |
| 15 Jun 2024 - 13:47 - - Jarod Echardt |
| 15 Jun 2024 - 13:47 - @13:44 - A2 went go get a Iphone cable at Asserum who does not give tills slips - Jarod Echardt |
| 15 Jun 2024 - 06:45 - Received a call from Chantelle on 0658301985 at 12 Larkspur court, Milky way, Ocean View - caller reports her son has been stabbed in the face, wound is unknown as the caller is not able to manage open wounds. I offered to dispatch an ambulance to the scene and advised the caller of private billing as well as offering to log the call with metro if they not able to accept private billing. The caller requested I log the call with metro ambulance rather. I logged the call with metro under reference 0244 and gave the caller the reference number and the contact number for metro who she will follow up with. - CMR GO |
| 15 Jun 2024 - 03:59 - Received a call from Chantelle on 0658301985 at 12 Larkspur court, Milky way, Ocean View - caller reports her son has been stabbed in the face, wound is unknown as the caller is not able to manage open wounds. I offered to dispatch an ambulance to the scene and advised the caller of private billing as well as offering to log the call with metro if they not able to accept private billing. The caller requested I log the call with metro ambulance rather. I logged the call with metro under reference 0244 and gave the caller the reference number and the contact number for metro who she will follow up with. - Abi Bussio |
| 14 Jun 2024 - 21:44 - Received a call from Therosa on 0687501859 - caller reports a 53 year old female has been assaulted by her boyfriend now with an open wound to her head at 37 Phobus road, Ocean view. I advised the caller of private billing and she reported the patient is in the navy and will pay for the bill without consulting with the patient. I advised that the patient would be on a medical aid but they would only cover it if the patient goes to hospital and I requested to speak to the patient. The patient is reportedly being seen to by a nurse from the clinic and is not able to speak on the phone as she is already too shaken up from the situation. I then requested to speak the nurse of the patient but the caller ended the phone call saying I am asking to many questions. I consulted with Lindi regarding the call and because the patient did not herself accept the private bill and appears to not have been consulted with regarding the bill it has been handed over to metro and logged already under reference 2471. I did attempt to phone the caller back in the hopes of speaking to the patient or nurse about the incident but the caller ended the phone call. - Abi Bussio |
| 14 Jun 2024 - 20:47 - Received a call from 0744770344 - caller ended the call before I could answer - I attempted to phone back, the call was answered and immediately put down by the caller - Abi Bussio |
| 14 Jun 2024 - 19:48 - Received an accidental MyLifeLine activation from Mrs Du Toit - confirmed all is well - membership 7716 - Abi Bussio |
| 14 Jun 2024 - 19:20 - Received a call from 0762450007 caller is the patient and reports that her heart can not handle the amount of adrenaline going through her body and she wants to go to hospital, she is currently being driven to a hospital by her friend and wanted to know which was the closest facility. I advised that if she is on a medical aid then the nearest cardiac facility would be TMH. The caller reported she is on discovery medical aid and therefore she would go there. I did offer to alternatively send someone out to assess the patient and she wanted to know how long it would take to get a vehicle to Blue Water Estate, I advised that the vehicle could take approx 20 minutes to arrive depending on where they are coming from and the caller opted to rather be driven to a facility as it would take the same amount of time. - Abi Bussio |
| 14 Jun 2024 - 17:09 - Received a call from June Cawood #8336 regarding her My LifeLine device. She has a loan device at the moment as her device is being repaired. She says this device is now not charging. Her address is Cottage 29 Evergreen Noordhoek, Glencairn Express Way. Her number is 083 735 2628. After consulting with Jamie I called the client back and instructed her to hold the SOS button down for 4 seconds. She did and said it is not powering on. She has had it on charge. As i was processing a loan device for her, she called back and said she has managed to get it to turn on and charge.
- Michelle Thompson |
| 14 Jun 2024 - 14:26 - Received a call from Netcare asking for assistance for a IHT from Vergelegan Medi Clinic. I advised that we do not have any available vehicles - Michelle Thompson |
| 14 Jun 2024 - 13:27 - Received a call from 0798810430. Father is unable to move. Has a Hx of back problems. Is in severe pain. Location is Strandfontein so I advised him to try and get hold of a closer service - ER24 or NetCare or Metro. - Michelle Thompson |
| 14 Jun 2024 - 09:40 - Received a missed call from 0834603989. after trying to call back received a message stating it was a pocket call. No response needed. - Michelle Thompson |
| 14 Jun 2024 - 06:50 - Burst water pipe on the ramp leading from Fish Hoek up to the Fourway Robots Intersection. The burst water pipe is on the corner and shooting large amounts of water into the roadway. I have logged the incident with the CCT service requests both telephonically and via the website. ETA 1-2 hours for the scene to be attended to but can take 3-4 working days to be fixed. Area may be without water during this time period. - CMR GO |
| 14 Jun 2024 - 01:55 - Burst water pipe on the ramp leading from Fish Hoek up to the Fourway Robots Intersection. The burst water pipe is on the corner and shooting large amounts of water into the roadway. I have logged the incident with the CCT service requests both telephonically and via the website. ETA 1-2 hours for the scene to be attended to but can take 3-4 working days to be fixed. Area may be without water during this time period. - Abi Bussio |
| 13 Jun 2024 - 22:24 - Accidental MylifeLine activation from Mrs Fussel - confirmed all is well - membership 10891 - Abi Bussio |
| 13 Jun 2024 - 15:32 - Received a call from Beverley. There is a Pt at the Longbeach Surfer's Parking Lot in Kommetjie. She says she needs an ambulance. Pt is on drugs but is not making any sense. O/S contact number 0825975053. Beverley offered to take her to the hospital but the Pt says she wants an ambulance. Put the call through to Metro. Ref 1875. Called the o/s contact back and gave her the Rf number - Michelle Thompson |
| 12 Jun 2024 - 22:25 - @22:10 Pumza from Netcare called for a MVA (REF#2696) on Simons town Main Rd but could not give any details on the call asked for a on scene contact number she advised that call come from 107 - followed up with fire spoke to Wayne @22:12 who advised that there are no injuries no entrapments - DZ was contacted 22:15 and was aware of the MVA via social media about a half an hour ago - Followed up with fire again and for the call sign of the vehicle that on scene E61A and Officer Shnoek in charge of the scene - Jarod Echardt |
| 12 Jun 2024 - 20:26 - @20:13 a lady called (07207449927- 34 Greenway Kommetjie ) for her brother that might of overdosed on pain meds ?stillpain . While talking to the lady her brother was shouting in the back round ( I don't want them here) i then advised the caller if a Pt. is refusing treatment or to be transport there is nothing that CMR can do but if things change you can call back - Jarod Echardt |
| 12 Jun 2024 - 17:54 - Fire control called initially for 2 patients at Houtbay Fire - 1 logged at +-4pm with METRO laceration to penis after skateboard incident, another pt with?#Wrist after bicycle fall logged at +-6pm ref 2122 and 2317. Followed up with METRO still pending also advised now that there is a third pt -? blood in stool and hematemesis. Jarod confirmed with Fire that there are indeed now 3 patients. Spoke to Taryn due to not being able to get through to Darren initially, but then got hold of Darren. Due to Chappies currently closed, bad weather and vehicles to go the long way around, and the possibility of another service being able to get there before us he advised that it is ok to contact Fire control and tell them that we are not able to assist. - Lindi Bredenhann |
| 12 Jun 2024 - 09:58 - 24 Sycamore Crescent, Silverglades, 7975 Accidental My Lifeline activation - Abi Bussio |
| 11 Jun 2024 - 21:19 - Fire control called initially for 2 patients at Houtbay Fire - 1 logged at +-4pm with METRO laceration to penis after skateboard incident, another pt with?#Wrist after bicycle fall logged at +-6pm ref 2122 and 2317. Followed up with METRO still pending also advised now that there is a third pt -? blood in stool and hematemesis. Jarod confirmed with Fire that there are indeed now 3 patients. Spoke to Taryn due to not being able to get through to Darren initially, but then got hold of Darren. Due to Chappies currently closed, bad weather and vehicles to go the long way around, and the possibility of another service being able to get there before us he advised that it is ok to contact Fire control and tell them that we are not able to assist. - Lindi Bredenhann |
| 11 Jun 2024 - 20:57 - Netcare called for assistance in Stellenbosch and Brackenfell - advised them of our location - Lindi Bredenhann |
| 11 Jun 2024 - 14:33 - Received a call from Jaylin at The community crime prevention in Hout Bay on 0217909333. The caller reports she is looking for a private ambulance for a patient on Discovery medical aid at the The Spinney, 45 Main road in Hout Bay for an elderly female having a break down, no further information regarding the situation except that the patient is requiring transport to VIC. Caller has tried Netcare911, ER24, Z-Med and Atlantic medical who have all advised they do not have any vehicles available. On scene contact is Hillary on 0848220504. On scene reports the patient had a psychotic breakdown but she as never witnessed the patient have one therefore she is unable to describe it and it would be best to communicate directly with the patient through her phone which is connected to her hearing aid. Patient is Betty on 0604144858. While attempting to make contact with the patient the original caller phoned back to report that ER24 has been contacted and that they will be dispatching an ambulance to the scene. The patient did not want to go to hospital privately due to being fearful that she may have another psychotic episode and aim it at her friend. - Abi Bussio |
| 11 Jun 2024 - 04:41 - Received a call from 0735177031 - She wanted to know if we received any calls regarding a white male riding a Motorbike - Her BF is a manager @ the toad and hasn't returned home after his shift - Advised we have received no calls regarding a MBC - Advised to call SAPS and let them know with a description of the Bike and himself - Brice Lancaster |
| 10 Jun 2024 - 20:14 - Received a call @ 1848 from Carol Eley-Weyers, 15 Scirpus Road Lake Michelle, 072 476 9838 - Mem 9767 with addon - Her 4 yo Son has had the flu for a couple of days and now has a fever and headache - temp 37.4 - has been trying to regulate with tepid bath - wanting advise or assessment - Advised we are happy to send crew out but all vehicles currently engaged - Pt on Discovery - advised if able to safely and securely transport pt privately to hospital this may be the best course of action as they can assess and prescribe meds as needed - She said she will monitor condition - Advised to call us if SOB, Loss of consciousness or seizures to call us immediately and we will make a plan to get crew to her ASAP - Called back @ 2000 as RV1 now free, Fever has broken headache abated - no response required - Brice Lancaster |
| 10 Jun 2024 - 13:22 - Accidental MyLifeLine Activation from Mrs Colledge - confirmed all is well - membership 4634 - Jarod Echardt |
| 10 Jun 2024 - 03:45 - Received a call from Raven, prau Security - 0812709317 - patrollers came across an Adult Male who was stabbed at the four ways robot - she didn't have any further info but provided OS contact Justin 0814183017 - R middle Back - Pt breathing awake and conscious - in stable condition - non member with no medical aid - Advised we can send crew but there may be a private bill - unable to accept private billing - Logged call with Metro 0681, no ETA on Vehicle - Advised Justin call logged and provided Ref - Advised to monitor patient and should condition deteriorate to call back for dispatch - Advised if possible to organize transport privately to FBH as Metro may take awhile - Lindi aware of call - Brice Lancaster |
| 09 Jun 2024 - 23:48 - As per message below, attempted to make contact to see if they were able to arrange transport for Patient - went to voicemail - left a message to call back should they require medical response - Brice Lancaster |
| 09 Jun 2024 - 23:32 - Received a call from 0820657425, in Kommetjie - Adult Female worried she is having a heart attack -no active pain, no SOB - Shaking and nausea with numbness in mouth - known with panic attacks but feels this isn't one - non member on Discovery - whilst talking caller got annoyed that I was asking questions and not dispatching - she said she will try go privately to the nearest hospital - Advised that would be FBH - Advised if she can safely and securely get there via private transport that would be the quickest way to be assessed - Advised if they run into any issues that we would be happy to dispatch crew - Brice Lancaster |
| 09 Jun 2024 - 05:17 - Sister Nazeena from Silvermine Village called for a Pt. that said to her that they had chest pain but went away and now has a headache . The Pt. is new to Silvermnine and is not listed on the membership and was advised about the private billing that when she said she will have to speak to a NOK about . Gave the call out fee amount and that it can go up from there - Jarod Echardt |
| 08 Jun 2024 - 23:34 - A lady called for someone who was thrown with some sort of liquid to the face and now the cant see - 2714 Ntantala Rd masi - gave metro number - Jarod Echardt |
| 08 Jun 2024 - 22:52 - 0782404712 called for a 20 yr old male that has been stabbed to the back by his cousin @30 Mizar Cres Ocean View . Advised about private billing and Metro they wanted metro to contacted . @22:46 Metro was called REF# 2137 and advised that SAPS has not been contacted - Jarod Echardt |
| 08 Jun 2024 - 22:01 - @21:35 Netcare911 (Ernest)Called for a 20 yr old F who is SOB and with active chest pain @ 9 Lynx Way Westlake. When asking what medical aid is the Pt. he advised that ADT will pay for the ambu transport ( Case numb: 5431 OB-409906W Customer Code-MAD03226) I advised Ernest that I will need to speak to O/S to get more info of the Pt. and that I will call him back to yes or no on the call . Called on scene (0791771221) spoke to a lady who advised that the Pt. has been SOB with active chest pain for a hour now and that ADT is on scene. The on scene caller advised that the Pt. is not on medical and will have to be taken to a state hospital . Called Lindi and she advised to hand the call back to Netcare . Ernest called back twice 21:43/21:45 was rude because i was delaying his side - Jarod Echardt |
| 08 Jun 2024 - 01:52 - Cons. Baily from O/View SAPS (0825222618) - (SAPS O/S contact 0670703350) called for a adult male that was stabbed to the left side of his chest. Pt. is Breathing: yes | Concious: yes | Talking: yes . Asked if a call was logged with Metro she advised that she did but was told that there no ambu at the moment . Well getting more info the vehicle that was on scene advised that the Pt. is been taking by private transport to FBH . - Jarod Echardt |
| 07 Jun 2024 - 11:46 - Received an upgrade transfer request from EA webdispatch - CMC to VPH - CMC confirmed that pt ready for transfer - VPH Surgical ward has no info regarding receiving the patient - Apparently EA spoke to Mr Alfred but he is in bed bookings and the Surgical ICU is unaware of acceptance - Handed call back to EA and advised they can resend when confirmation has occurred - Brice Lancaster |
| 07 Jun 2024 - 09:36 - A2 and TT assessed Carla van Schalkwyk as she was feeling dizzy. No treatment was given. - Michelle Thompson |
| 07 Jun 2024 - 09:27 - Received a missed call from 0681104564 - Adult Female gave birth - baby is conscious, stable and breathing - umbilical still attached - Located in Kirstenhof - Advised we are located in Fish Hoek and the best course of action would be to contact Metro services - Provided contact info - Advised if possible to safely and securely transport Mother and baby privately that this may be best as Metro can take awhile to arrive - Brice Lancaster |
| 07 Jun 2024 - 06:14 - Earlier this evening (around 20h00 06-06-2024) I received a call from Simone on 0725648762 - she reports that one of her workers is currently at FBH 33 weeks pregnant with no fetal movement since 05-06-2024. The caller reported that she is not with the patient but is trying to assist in getting the patient transferred out quicker from FBH as the metro ambulance is still pending since 12h00 today. I advised the caller that we could send an ambulance out from our side and that there would be a private bill starting at R3135.00 for the transfer to which the caller advised they are unable to assist the patient with. I offered to make contact with Metro ambulance under reference 1432 which I did to see if the case was still pending, case is still pending but got escalated when I phoned them. I spoke with Lindi regarding the call who advised we make contact with the hospital. I found out that the patient is in FBH casuality and that she is stable. The patient is a 16 year old female who experienced no fetal movement for 24 hours prior to coming into the hospital, patient has had no pain or bleeding. I spoke with Lindi again who advised the call remain with Metro for now as the patient is in a stable condition. I did advise the original caller of this and also offered to dispatch an ambulance from our side but advising the caller of the private bill which the caller reported they were were very grateful but would rather wait for the metro ambulance service. - CMR GO |
| 07 Jun 2024 - 02:04 - Earlier this evening (around 20h00 06-06-2024) I received a call from Simone on 0725648762 - she reports that one of her workers is currently at FBH 33 weeks pregnant with no fetal movement since 05-06-2024. The caller reported that she is not with the patient but is trying to assist in getting the patient transferred out quicker from FBH as the metro ambulance is still pending since 12h00 today. I advised the caller that we could send an ambulance out from our side and that there would be a private bill starting at R3135.00 for the transfer to which the caller advised they are unable to assist the patient with. I offered to make contact with Metro ambulance under reference 1432 which I did to see if the case was still pending, case is still pending but got escalated when I phoned them. I spoke with Lindi regarding the call who advised we make contact with the hospital. I found out that the patient is in FBH casuality and that she is stable. The patient is a 16 year old female who experienced no fetal movement for 24 hours prior to coming into the hospital, patient has had no pain or bleeding. I spoke with Lindi again who advised the call remain with Metro for now as the patient is in a stable condition. I did advise the original caller of this and also offered to dispatch an ambulance from our side but advising the caller of the private bill which the caller reported they were were very grateful but would rather wait for the metro ambulance service. - Abi Bussio |
| 07 Jun 2024 - 01:48 - Received a call from 0729191739 - caller is looking for a private ambulance service in Plumstead area for a psychiatric patient needing to go to hospital with paranoia. I advised we could send someone out but we will be coming from Fish Hoek, I advised that ER24 is a closer ambulance service as they operate from CMC and the caller decided he would rather try them first - Abi Bussio |
| 06 Jun 2024 - 21:24 - Accidental MyLifeLine Activation from Mrs Hudson - confirmed all is well - membership 11142 - Abi Bussio |
| 06 Jun 2024 - 14:10 - Received a call from 0217862133. The gentleman said he phoned 107 and got a ref number. He was enquiring how long the ambulance would take. I informed him that we are not part of 107. He asked if they had contacted us and if we were sending an ambulance. I told him to call 107 back and give the Ref number. - Michelle Thompson |
| 06 Jun 2024 - 07:32 - Accidental Lifeline alert. #10709 Mr Stanley Allen was in the shower - he is fine. - Michelle Thompson |
| 06 Jun 2024 - 06:56 - Accidental MyLifeLine Activation from Mrs Marten - confirmed all is well - membership 10318 - CMR GO |
| 05 Jun 2024 - 20:51 - Accidental MyLifeLine Activation from Mrs Marten - confirmed all is well - membership 10318 - Abi Bussio |
| 05 Jun 2024 - 20:04 - MyLifeLine activation from Mrs Evans - confirmed all is well - membership 10916 - Abi Bussio |
| 05 Jun 2024 - 19:21 - A2 came across Traffic on Ou Kaapse weg with blue lights flashing - the officers confirmed all is well and that medical assistance not required - Abi Bussio |
| 05 Jun 2024 - 09:45 - Received a call from Brett Shearer #10739. The whole family has been sick for a few days. He wanted advice regarding his 1 yr old daughter. She hasn't been eating well, vomited last night and has had a fever. I told him that i unfortunately could not give him any advice over the phone as I cannot see or examine the child. I informed him that young children decompensate very quickly and so it was advisable that we rather send a vehicle out to assess his daughter. He declined and said he would speak to his wife and get back to us. - Michelle Thompson |
| 05 Jun 2024 - 09:33 - Received lifeline activation from Gael Baldwin # 234, Test. Client says she had to push the button 3 times before it activated. Transferred to technical team. - Michelle Thompson |
| 04 Jun 2024 - 13:33 - Accidental My LifeLine alert from Wendy Mitton # 10778. Made contact via cell phone number and all is fine. - Michelle Thompson |
| 04 Jun 2024 - 11:46 - Transfer from - TMH to Intercare Tygervalley on Webdispatach - veh not mobile yet - Spoke to sister Fazlin at TMH who advised that we must please cancel - as they are still awaiting the the go ahead from the medical aid for the pt being accepted at the receiving facility. Sister Fazlin advised that she did try to contact the medical aid to cancel the ambulance, I asked her to please make contact again. Call cancelled on the webdispatch. - Lindi Bredenhann |
| 04 Jun 2024 - 10:12 - Accidental MyLifeLine from Mr Hoy - confirmed all is well - membership 412 - Abi Bussio |
| 03 Jun 2024 - 19:54 - Received a call from Nthandla Netcare 911 requesting assistance for a primary call near Bhongolethu Primary School in lekkerwater road, no street address - For Adult Female SOB - No medical History - 0720247711, Phumsa - Discovery - REF 5595 - made contact on scene and Netcare provided incorrect location - Patient is in Phillipi near the Bongolethu Primary school - handed call back to Netcare - Brice Lancaster |
| 03 Jun 2024 - 17:56 - Accidental activation from Mr Berrey - membership 314 - all is well - Abi Bussio |
| 03 Jun 2024 - 15:46 - Received a call on 0217854140 - address is 4 Bodrum close in Noordhoek. An Adult female at the premises who assists with the maintenance of the guest house is experiencing an abdominal complaint. The membership that was given is 9788. I advised that I could send someone out to the patient to assess her but there would be a private bill as the patient is not covered by the membership as well as the membership not being a guesthouse membership. The caller then advised to not worry they would rather monitor her at the residence instead of paying privately. - Abi Bussio |
| 03 Jun 2024 - 13:44 - Amber Riley #10063 called about her gardener who cut his hand on a lawnmower. It is not bleeding a lot. She asked if we can come out and do stitches. When I advised that we can't she said she would take him privately to FBH. - Michelle Thompson |
| 03 Jun 2024 - 12:12 - Accidental activation from Mrs Alexander - membership 10934 - all is well - Abi Bussio |
| 03 Jun 2024 - 11:45 - Received lifeline activation from Hendrik De Jongh #11124. His wife was testing the device to see if it alerted the Complex nurse and her son. All is well. - Michelle Thompson |
| 03 Jun 2024 - 10:12 - Received a call from Ernest @ Netcare for a call in Camps Bay. I advised him that we are about 40 mins away. - Michelle Thompson |
| 02 Jun 2024 - 20:31 - Received a call from Nicolaos Panagiotopoulos, 3 Horatio Way Simons town @ 2011 - #6779 inactive membership - his 11yo Daughter has a protrusion just under her ribs - painful on palpitation ? Hernia- otherwise no pain or discomfort - no other symptoms - he recently discontinued membership and wanted advice regarding crew coming out - Advised we are happy to send crew for assessment but a private bill may be incurred - She is on Discovery Medical aid - Advised if he can safely and securely transport her to hospital that would be the best course of action as they will be able to determine if possible hernia - Advised if he should run into any issues to call us and we will get crew to him ASAP - Brice Lancaster |
| 01 Jun 2024 - 20:28 - Received a call from 0609604188, Beira Mar Portuguese Restaurant - Adult Female ? Heart Attack or Anaphylaxes - whilst on the phone she came around and declined to have an ambulance response - Caller said they will monitor and call back if needed - Brice Lancaster |
| 01 Jun 2024 - 17:17 - Received a message from Michelle who was looking for ALS consult - requested consult with ALS - Michelle spoke to Lindi who gave authorization for ALS to consult regarding CVA - Chris DM spoke with Michelle - patient is a elderly female who resides in a care home in retreat and has been presenting with CVA like symptoms since this morning and severe dementia - the patients son wanted to know if it was advised to take the patient to hospital - Chris Spoke with Michelle and advised that they are out of the time frame for CVA since her symptoms this morning, advised we can not suggest the patient remain at home or go to hospital without her being assessed - the patients son would prefer the patient remains in the care of the facility due to her severe Dementia therefore they would keep her at the care home and monitor her over the next few days - Abi Bussio |
| 01 Jun 2024 - 09:23 - Received a call from 0833003719 - caller reports he lives with an elderly patient who is 91 years old, patient is presenting with weakness and the caller believes it may be infection related - they wanted to know if there are any local GPs who would be able to assess the patient. I advised they could try their local GP or LBM but it is not guaranteed that they will offer a home visit. I offered to send someone out to assess the patient but the caller would like to go to the GP first. - Abi Bussio |
| 31 May 2024 - 19:46 - Received call from 063 532 4153 for adult female , 38 weeks pregnant needing to go through to Mowbray , calling from MASI , told caller we can assist but there will be a private bill starting at about R3 500.00 , said he wont be able to afford it and gave him Metros number - Tyron Thomas |
| 31 May 2024 - 19:01 - Received lifeline activation from Mrs Ralton , made contact and accidental activation #10874 - Tyron Thomas |
| 31 May 2024 - 10:19 - 10:13 - Called by Miss Haupt for a MR Haupt - Kommetjie - Requiring transport to CMC for admission - Post fall last week, injury to hip - Pt not able to walk or sit - Non-Member on LA Health - Advised of private billing if CMR transports - Advised to call Medical Aid for authorization for the transport - and to call back if does not get any help - Dr Govender at CMC arranged for pts admission to CMC - Caller contact number 0217830052 - Brice Lancaster |
| 31 May 2024 - 08:28 - Received a call from 0786494495, 36 Daisy Circle, Ocean View - Adult Male Abdo Pain - non member, no medical aid - Advised of private billing - Advised that Metro services do not charge as Government services - They said they were unable to get in touch as the number they had says it is disconnected - Provided Metro number 0219370500 - Brice Lancaster |
| 31 May 2024 - 06:59 - Lifeline Alert for Shelly Colledge - 3 Ibis End, Lake Michelle, Main Road, Noordhoek - # 4634 - Accidental Alert - no response required
- Brice Lancaster |
| 30 May 2024 - 21:15 - Received call from 082 623 4227 for adult female who has fallen and hurt her arm in Kenilworth Center near Athlone , told caller unfortunately we dont cover that area and gave the caller z-med number as they are based in landsdown - Tyron Thomas |
| 30 May 2024 - 14:32 - Received a call from De Kock Estate regarding an adult Female, home owner who walked in for their services - She is Pale and feeling Feint - whilst getting details on the phone pt condition improved and she said she doesn't require response - Advised we can send crew but cannot force assessment - She said she will monitor her condition and call back if needed - Brice Lancaster |
| 30 May 2024 - 10:36 - Lifeline activation for Peter Sutherland, 8 Capri Close, Capri Village, # 5350 -Made Contact Via Device - accidental push , no emergency - Brice Lancaster |
| 30 May 2024 - 10:00 - 279602011274803 Mrs Evans accidental MY LIFE LINE activation - Brice Lancaster |
| 29 May 2024 - 10:41 - Lifeline activation for Mr Cammidge , accidental push , no emergency #10309 Cottage G5 , Peers Village - Tyron Thomas |
| 29 May 2024 - 05:53 - Received a call from Arrand on 0826722281 for 1 Geneva close, Muizenburg - 67 year old male found lying on the floor with ?weal pulse. On scene contact is 0727090119 - Sila as the original caller is currently in Joburg. While busy arranging to dispatch a vehicle the caller phoned back to cancel the ambulance as an alternative service has been contacted but he is not sure which one.
- Abi Bussio |
| 28 May 2024 - 16:15 - 2 Polaris called for a child whose leg got caught on a gate - call was logged with METRO but they said they will send someone once it is available- I tried calling METRO could not get through - as I was dispatching the caller called back and advised that the pt's father arrived and he will be taking the pt Privt transport to FBH - I confirmed that they no longer need CMR - Caller Alistor 068473232 - Lindi Bredenhann |
| 28 May 2024 - 10:06 - Received call from Jami for adult male who collapsed outside #28 afrikaner ave in Kommetjie , now C/O chest pain and SOB - Caller specifically asked if we can call metro as she wont be able to fit a private bill , call logged with Metro , ref #1171 - Tyron Thomas |
| 27 May 2024 - 20:49 - @20:06 Diana called for husband who is using Crystal meth for the past fours on and but last year has been using it a lot more. Diana just wanted some advise on what to do has her husband threatened to commit suicide early today and now just sent her WhatsApp message saying he just OD on Crystal meth and if i die its your fault i advised that ill need to talk to my manager about giving advised. @20:09 Called Lindi and advised about and Lindi advised that SAPS will need to go out first and if medical is needed they can phone CMR. @20:16 Called Diana back and advised her on Lindi advised and she was ok with that . @20:19 Called Fish Hoek SAPS spoke Sgt April who will send a vehicle ASAP.
- Jarod Echardt |
| 27 May 2024 - 08:27 - Received a call from 0832671361. She is one of Dr Du Toit's Pts. She had tried to call his rooms but was given our number as an after hours number. I advised that we are an Ambulance Service and she was through to our emergency line. I offered to send an ambulance but she said she did not want an ambulance. I said that she should try to call the Dr again. She said she had a stoma that was very painful and she needed to get to the Dr and get it treated. I again told her that this was the ambulance emergency line. She then asked if this was not an emergency? I said I could send an ambulance and she refused help. I suggested she then call the Dr again. - Michelle Thompson |
| 26 May 2024 - 18:53 - Received a call from 0678346888 - caller wanted to know if we charge a callout fee if someone is not a member of CMR - I advised that we do but we can try to submit to medical aid if the patient is transported. I tried to ask the caller what was going on and the call cut out. i attempted to call back appears the phone has died - Abi Bussio |
| 26 May 2024 - 17:55 - Received another call from 0712287857 - still no response from caller - Abi Bussio |
| 26 May 2024 - 16:49 - Received another call from 0712287857 - still no response from caller - Abi Bussio |
| 26 May 2024 - 16:48 - Received a call from 071 228 7857 - when I attempted to speak there was no response, the same number called back and placed the line on hold. I made contact with the caller which is an adult female, she said Hello and then did not respond further. Non members therefore no further contact information - ?pocket dial - Abi Bussio |
| 26 May 2024 - 14:20 - Received a call from Debbie on 0794745435 - caller wanted to know if we do tetanus injections, I advised we do not. - Abi Bussio |
| 26 May 2024 - 13:32 - Received a call from Debbie on 0794745435 - caller wanted to know if we do tetanus injections, I advised we do not. - Abi Bussio |
| 26 May 2024 - 12:31 - Accidental MyLifeLine activation received from Mrs Mitton - caller placed device in her handbag and confirmed all is well - membership 10778 - Abi Bussio |
| 25 May 2024 - 21:53 - Received call from 072 973 9562 for callers 8 year old daughter who has been suffering with a temp for past 3 days , she was wanting to know what signs to look for , advised to look out for the heavy breathing and using accessory muscles around abdomen as well as the blue around the mouth and extremities , caller said she has given medication and now she has passed out sleeping , told caller we can send someone to assess either now or she can monitor her daughter for the night and if anything changes , i can send someone out to assess and they will advise from there the course of action . Told caller she can call anytime as she asked are we 24 hour , she can call anytime and i can send someone to her , caller resides in lake Michelle and aren't members but we previous members . - Tyron Thomas |
| 25 May 2024 - 19:55 - Lifeline activation by Mr John Berrey , pressed button by mistake , no emergency present # 314 - Tyron Thomas |
| 25 May 2024 - 19:43 - Received a miss call from Charlene , 079 878 8060 . called her back . she says shes scared and doesnt want to go to hospital and that her mom will be upset . told her that no one will be upset and that they there to help you , proceeded to get an address out of her , 5 Glenhaven Close in welcome glen , told her i will send her someone to assist and help her , she then said no its fine , she will be fine and doesnt want anyone , i asked her if she is absolutely sure and she said yes - Tyron Thomas |
| 25 May 2024 - 19:33 - Received call from Charlene , 079 878 8060 saying she wants to kill herself and doesn't want to be taken to hospital as they will p0ut her in the psych ward , told her that unfortunately they will put her there for her own benefit and help , she wanted someone to come out and sedate her rather so she can sleep but told her we don't do that . She said she will rather die as she doesn't want to sit in the ward with feasis all over the wall , when asking for her address to send someone to assess her and advise her forward , she refused to give me her address and number does not come up as a member , she put the phone down . Tried calling her back but no answer . - Tyron Thomas |
| 25 May 2024 - 15:45 - Rosaland (0636866024) called for her 5 old daughter who has a temp of 40.0. They where at CMC but was told there will be a three hour waiting period so they left CMC. Rosaland did there is any thing that CMR can advised that a vehicle can come out and do a assessment and advise from there . I did advise them that they are going to go passed TMH they then said that they are head towards TMH to see if that they can help if TMH cant help they will go back home and call back - Jarod Echardt |
| 25 May 2024 - 12:49 - Lifeline activation for John Berrey - 45 Ranger Road , Fish Hoek #314. Accidental activation - Jarod Echardt |
| 24 May 2024 - 12:30 - Lifeline activation for Mrs Sutherland #6262. Accidental activation - Michelle Thompson |
| 24 May 2024 - 10:34 - @10:27 A gentleman called asking a DOD to be done in Mowbray he was advised that its just out of CMR area did offer other services contact details but did not want it 0832166343 - Jarod Echardt |
| 24 May 2024 - 07:04 - Entry made by J.Echardt - Mr. Van Sail called for his 4 yr daughter that woke up about 20 minutes ago SOB but is fine now only thing that he was worried about was her pulse of 141 wanting to know does CMR have to coming out advised that a vehicle can be sent to do a assessment to make sour that she is fine - Mr. Van Sail said that they had CMR out the by them before had the had to do nothing then I did advised that is difficult to say with out seeing the Pt. - Mr. Van Sail advised that he will call back if things change - (0833177715 - 116 Ranger Rd Fish Hoek) - Michelle Thompson |
| 23 May 2024 - 23:06 - Received call from Mrs Hiscock at 12 Shiraz Way , Stonehaven for her husband who has recently been given cortisone tablets and seems to have pushed his sugar high to around 29 , he was given cortisone is hospital and also pushed his sugar up to 19 , Pt is a known Type 2 diabetic and has already had 20 units of insulin which is longer action , Caller wanted to know if she can give him 20 more , i advised that if its longer action then maybe give it a while longer and if it hasnt come down then we can send someone out to assist , alternatively i offered to send someone now also to assist and said crew will do their assessment and advise from there as i dont want to advocate for the crews . Caller said its fine they will wait . #7977 - Tyron Thomas |
| 23 May 2024 - 20:42 - Lifeline activation for Mrs McDonald , 68 Seaside Cottages fish hoek , Pt injured her arm earlier in the day adn was seen twice by CMR services and Pt refused both times . Activated her lifeline again saying her arm is bleeding again and doesnt know what to do , was advised that after 3 calls it would be best for her to go through to hospital . Asked where can she go , if on medical aid the tokai melomed is closest but FBH can help also if she doesnt feel like driving out so far , so late . offered to send an ambulance for transport but said she will ask a friend to take her #1861 - Tyron Thomas |
| 23 May 2024 - 18:56 - Accidental MyLifeLine activation from Mrs West - confirmed all is well - membership 6732 - CMR GO |
| 23 May 2024 - 17:07 - Accidental MyLifeLine activation from Mrs West - confirmed all is well - membership 6732 - Abi Bussio |
| 23 May 2024 - 17:06 - Received a call from Deon on 0822928440 - caller reports he has had on going abdominal pain since this morning as well as vomiting. The patient has taken over the counter medication which has not helped and wanted to know if we could come out and give him something for the pain. I advised I could send someone out to assess him but if any medication is given then he will need to go through to hospital. The caller reports he does not want to go to hospital so he will try to rather make contact with his GP. - Abi Bussio |
| 23 May 2024 - 16:45 - On behalf of Lindi - received call from 0741817995 - 15 year old male had a concussion on Saturday, since then the patient has been experiencing headaches and dizziness. I did offer to dispatch someone out but advised it would be best for the patient to go and see a GP, the caller advised the reason she phoned CMR is because she was advised by the treating medic on Saturday if the patient had any changes then they could phone back at any stage. Caller was advised to take the patient to see a GP so that the patient may be referred to further treatment if it is required. Multiple offers were made to dispatch a vehicle out to assess the patient but the caller declined the request and advised she would rather take the patient to see the GP instead of paying for CMR privately. - Abi Bussio |
| 23 May 2024 - 16:27 - A4 returning from event. - CMR GO |
| 23 May 2024 - 15:57 - A4 returning from event. - Lindi Bredenhann |
| 23 May 2024 - 15:02 - 071202067426 accidental dial - Lindi Bredenhann |
| 23 May 2024 - 12:43 - Received a call from E/A for 1 Hayworth way, Kirstenhof for post collapse - due to no ambulances available call handed back - Consulted with Lindi - Abi Bussio |
| 23 May 2024 - 09:43 - Accidental MyLifeLine activation from Mr Penning - confirmed all is well - membership 9891 - CMR GO |
| 23 May 2024 - 07:57 - Accidental MyLifeLine activation from Mr Penning - confirmed all is well - membership 9891 - Abi Bussio |
| 23 May 2024 - 07:52 - Made contact with Sam from previous OB entry - she confirms that the nose bleed has now stopped - Abi Bussio |
| 23 May 2024 - 07:33 - Received a call from Sam on 0735577537- caller reports her daughter is 15 years old with an ongoing nose bleed for 20 minutes, they have put ice on the patients neck and wanted to know what else they can do as the blood is not clotting. I offered to send someone out to assess the patient but also suggested that they have the patient lean her head forward, continue with the ice and pinch the bridge of the patients nose to try and get the blood to clot, I did advise that it can take a little bit of time for the blood to clot. I will phone the caller back in about 10 minutes to see if they have managed to stop the bleeding. The caller said they would try the method above before having someone come out to assess. - Abi Bussio |
| 22 May 2024 - 16:55 - Shirley Dallas My Lifeline activation - accidental - Abi Bussio |
| 22 May 2024 - 16:25 - Reference for address 44 Service road in Ocean view - Metro reference 1997 - Abi Bussio |
| 22 May 2024 - 15:32 - Reference for address 44 Service road in Ocean view - Metro reference 1997 - Abi Bussio |
| 22 May 2024 - 15:28 - Received a call from Tamzin on 0679335842 caller reports adult male in his 50s is a known diabetic - patient is not responding at address 44 service road in Ocean View. Caller is not on scene but was approached by the patients wife who reported the patient is unconscious and cold. The caller reported she was going to make her way to the scene and we can phone her back for more information. Lindi made contact with Metro who advised that ambulance 42 is on route to the scene already for diabetic emergency, reported the vehicle is nearby. I advised Tamzin of this and she said she would phone 15 minutes later if they have not arrived - Abi Bussio |
| 22 May 2024 - 15:24 - Received a call from Tamzin on 0679335842 caller reports adult male in his 50s is a known diabetic - patient is not responding at address 44 service road in Ocean View. Caller is not on scene but was approached by the patients wife who reported the patient is unconscious and cold. The caller reported she was going to make her way to the scene and we can phone her back for more information. Lindi made contact with Metro who advised that ambulance 42 is on route to the scene already for diabetic emergency, reported the vehicle is nearby. I advised Tamzin of this and she said she would phone 15 minutes later if they have not arrived - Abi Bussio |
| 22 May 2024 - 12:21 - Accidental MyLifeLine activation from Mrs Davie - cvonfirmed all is well - membership 9326 - Abi Bussio |
| 21 May 2024 - 01:37 - Received a call from Renier at Metro for assistance at the Community hall, Dalebrook road in Kalk Bay - reference 0501 for a attempted self harm, patient has hung himself unknown if he has been cut down - on scene contact is Emma on 0799057633 - Emma reports that SAPS is already on scene, the patient is already P4 and they are awaiting a declaration to be completed. Consulted with Lindi call handed back to Metro - Abi Bussio |
| 21 May 2024 - 00:46 - @00h20 - Alpha 1 was booking mobile from the CMR office on a call, Princess noticed a gentleman sitting outside the office pedestrian gate on the pavement, the person looked at the ambulance, did not flag vehicle down. Person continued to hang around the gate while gates were closing, proceeding to walk into the road and talk loud. According to Alpha 1 crew the gentleman did not appear to be requiring assistance. I monitored the person from control due to them pacing past the office gate, no approach of gate and appeared to walk down Kommetjie road, direction Fish Hoek Main road. Note made due to abnormal behavior outside office during time period. - Abi Bussio |
| 20 May 2024 - 14:10 - Received call from Netcare asking for assistance in Marina Da Gama , unable to assist due to no vehicles available @ 14H07 - Tyron Thomas |
| 20 May 2024 - 11:15 - Lifeline activation for Mrs Mitton , all good no emergency but is having an issue charging one , transferred through to Jami for further help #10778 - Tyron Thomas |
| 20 May 2024 - 10:54 - Lifeline activation from Mr Alan Collingridge , 10 Goede Gift , accidental activation , no emergency present #10262 - Tyron Thomas |
| 20 May 2024 - 10:52 - Lifeline activation from Mr Alan Collingridge , 10 Goede Gift , accidental activation , no emergency present #10262 - Tyron Thomas |
| 19 May 2024 - 18:57 - Received a pocket dial from 0828557235 - confirmed all is well - CMR GO |
| 19 May 2024 - 17:15 - Received a pocket dial from 0828557235 - confirmed all is well - Abi Bussio |
| 19 May 2024 - 14:47 - A2 reports as they were coming over Ou Kaapse Weg while responding from Westlake side - crew looked into their review mirror and saw what was possibly a MVA at the intersection of Ou Kaapse Weg and Steenberg road. The crews were busy responding to another MVA therefore unable to stop and turn around. Crew did not get a clear view of the situation. Advised Lindi. Logged with Fire and Metro due to no CMR vehicles available, Fire will dispatch a vehicle to investigate and has logged the call with Metro - Abi Bussio |
| 19 May 2024 - 14:03 - Received a call from Hanna Fuch on 0827133766 - caller reports her husband was seen by Dr Henry and may require transport to hospital, the patient would need to go to Panorama Medi Clinic as that is where the patients Doctors are and she wanted to find out if we are able to transport the patient there. I advised that we can but the patient would have to be accepted at PMC - Abi Bussio |
| 19 May 2024 - 13:41 - Received a MyLifeLine activation from Mrs Viljoen - confirmed all is well - patient was testing the device - Abi Bussio |
| 19 May 2024 - 11:45 - Received a call from Rose on 0824936181 caller wanted to know if we are able to provide her with Saline in order for her to give her husband his antibiotics via IV which the patient has been having done at home by his wife. The caller reports she was given saline by Kingsbury hospital but not enough for the patient to go through all his antibiotics, she will be taking the patient back to Kingsbury hospital this afternoon for more antibiotics to be administered but she was hoping for future dosage to be done at home. I advised the client that we do not sell saline or medical supplies that is for ambulance stock to clients. The patient advised she would rather get some saline from the hospital when they go through - Abi Bussio |
| 19 May 2024 - 10:58 - Received a call from Rose on 0824936181 caller wanted to know if we are able to provide her with Saline in order for her to give her husband his antibiotics via IV which the patient has been having done at home by his wife. The caller reports she was given saline by Kingsbury hospital but not enough for the patient to go through all his antibiotics, she will be taking the patient back to Kingsbury hospital this afternoon for more antibiotics to be administered but she was hoping for future dosage to be done at home. I advised the client that we do not sell saline or medical supplies that is for ambulance stock to clients. The patient advised she would rather get some saline from the hospital when they go through - Abi Bussio |
| 19 May 2024 - 10:04 - Received a call from Linne on 0842490914 - caller is at Dalebrook Tidal Pool and reports an adult female has collapsed after being in the water, they believe the patient might be pregnant. While on the phone to the caller the patient reported she was feeling better and not light headed anymore and that her husband is on route to collect her therefore she no longer needs treatment. - Abi Bussio |
| 18 May 2024 - 19:27 - As Per below message - T. Theron has made contact - Pt has a J-loop inserted and she just needs assistance mixing his meds and attaching - Taryn advised the Sisters in Frailcare can assist in doing this - If Rose calls back please let Taryn know and she will make contact - Brice Lancaster |
| 18 May 2024 - 19:03 - Received a call from Rose on 0824936181 - caller resides at Silvermine retirement village and her husband is requiring anti biotics to be given to him via IV, I advised the caller that we are unable to provide IV treatment and leave the patient at home and he would need to be transported to a facility, the caller requested I see if there is a special arrangement that can be made. I spoke with T.Theron who made contact with the caller regarding the situation - CMR GO |
| 18 May 2024 - 19:03 - Received a call from Rose on 0824936181 - caller resides at Silvermine retirement village and her husband is requiring anti biotics to be given to him via IV, I advised the caller that we are unable to provide IV treatment and leave the patient at home and he would need to be transported to a facility, the caller requested I see if there is a special arrangement that can be made. I spoke with T.Theron who made contact with the caller regarding the situation - Abi Bussio |
| 18 May 2024 - 18:42 - Lifeline Alert for Angela Stannard - #2576 - accidental alarm - no response required - Brice Lancaster |
| 18 May 2024 - 17:23 - Received a call from 0214443576 regarding a minor female who has been unwell for a few days - Located in Mfuleni - GEMS medical Aid - Advised we are too far away to assist with response - but recommended getting in touch with GEMS medical aid emergency number - advised to call that number for assistance - 0860004367 - Brice Lancaster |
| 18 May 2024 - 15:55 - Received a call from 0824503177 - caller reports she is experiencing a build up of phlegm on her chest and a sore throat, the caller wanted to know if we knew of a doctor that she can contact to obtain a script, I advised that the only doctor the patient would be able to contact now after hours would be at a hospital. The caller advised she would try to do so - Abi Bussio |
| 18 May 2024 - 11:04 - Received a MyLifeLine activation from Mrs Charlwood - caller reports the device was in her bag when it activated - membership 3209 - Abi Bussio |
| 17 May 2024 - 20:31 - June Cawood - Lifeline activation - Accidental alarm - no response required - Brice Lancaster |
| 17 May 2024 - 18:39 - Mrs Smith called regarding her mother - we were there this am (Nthombeni Rd) she was very upset as her mother advised her that the person that came to assess her only said that she needs O2. Her mom had to be taken to hospital by her sister and therefore was not just needing O2 - She was upset that we did not take her to hospital and also said that when she called she asked that if her mom needs to be transported she must go to KH. Brice tried to explain to her that we are not always able to go to specific hospitals but she felt as if we did not want to transport after she got of the phone. I tried to explain to her that I am not able to advise to her what happened on scene but that we do a PRFs for all our patients and it is notated on there. - I tried to explain to her about the hospital but she did not really give me a change - she said if anything happened she would have sued us, I advised her that if she does have a complaint she can email Taryn and I gave her the email address, I also tried to tell her that I do understand why she is upset but she did not really give me a change as she feels we should be more careful with the elderly. - CMR GO |
| 17 May 2024 - 17:15 - Female caller 0744702173 called for her friend that has got a ?slip disc - painful and difficulty in moving. Wanted to know if we can transport to FBH - I advised that we can if xrays closed then might have to go to another facility depending on what FB says. Non client non medical aid - I advised about privt billing, payment plan and that it does not have to be settled straight away , she could not accept privt billing - the caller said they logged it with METRO 3 hours ago I advised that I can follow up from my side, her husband then said in the background its ok they are sorted, I told the lady that I am going to follow up with METRO anyway and she is welcome to call me back as she said she just wanted to see what is going on and will call back in 5 min. I called METRO ref 1933 who advised the call was logged at 15:52 and not 3 hours ago currently still pending. I called the caller back to advise her that it is still pending but she did not answer. - Lindi Bredenhann |
| 17 May 2024 - 16:24 - Mrs Smith called regarding her mother - we were there this am (Nthombeni Rd) she was very upset as her mother advised her that the person that came to assess her only said that she needs O2. Her mom had to be taken to hospital by her sister and therefore was not just needing O2 - She was upset that we did not take her to hospital and also said that when she called she asked that if her mom needs to be transported she must go to KH. Brice tried to explain to her that we are not always able to go to specific hospitals but she felt as if we did not want to transport after she got of the phone. I tried to explain to her that I am not able to advise to her what happened on scene but that we do a PRFs for all our patients and it is notated on there. - I tried to explain to her about the hospital but she did not really give me a change - she said if anything happened she would have sued us, I advised her that if she does have a complaint she can email Taryn and I gave her the email address, I also tried to tell her that I do understand why she is upset but she did not really give me a change as she feels we should be more careful with the elderly. - Lindi Bredenhann |
| 17 May 2024 - 14:39 - Female caller 0827704365 non member called for her daughter and law with newborn - husband works away and wanted to know if emergency if we will come out. Advised most definitely explained about private service - medical aid transportation and claiming. Caller understood and will call us if any emergency occurs. - Lindi Bredenhann |
| 17 May 2024 - 14:31 - Stacey 0824137249 called for her daughter with a finger that is very infected - Pussy red swollen tried all the local GP and no one can see her today - I advised that I can send someone but from the sounds of it her daughter is most likely going to need to be put on a course of antibiotics and we are not able to prescribe meds. I gave her Medi cross Tokai telephone number and also advised going straight to an ER. She understood and is going to try Medicross Tokai otherwise will go to CMC. - Lindi Bredenhann |
| 17 May 2024 - 12:31 - Mr James Matthews My Lifleine test all in order - Lindi Bredenhann |
| 17 May 2024 - 11:31 - 0836266171 accidental dial - Lindi Bredenhann |
| 17 May 2024 - 09:39 - RV2 outduty for O2 and drop off at Tears - Lindi Bredenhann |
| 17 May 2024 - 09:07 - Mr Booth My lifeline activated - no emergency - Lindi Bredenhann |
| 16 May 2024 - 19:19 - Received a call from Lekker regarding the Adult Male who drank glass - Line was incredibly bad 0212070073 - got a better line 0733721986 - spoke to the patient - Speaking in full sentences, no bleeding from the mouth - After receiving further info discovered he is the pt with a long history of malingering - Crew previously responded to him as a collapse on call 20240514/15 - Lindi informed Taryn and left a voice note for DZ - Checked on Metro vehicle REF 2141, they are escalating the call - Advised pt to remain calm and that Metro will be sending an ambi as soon as they can - Brice Lancaster |
| 16 May 2024 - 19:05 - Received a call from Katrine Auld regarding her daughter 17yo, 21 Duignam Road, Kalk Bay - Been sick the past couple of days - Nausea, Diarrhea, Abdo Cramps - Has been giving her Mypain and has a hot water bottle - Advised the best course of action would be to monitor her condition and see a Dr - She has a dr appointment in the morning - Advised that if her condition deteriorates or she becomes concerned to call us and we will send crew to assist - Brice Lancaster |
| 16 May 2024 - 18:15 - Received call from lady Katrin for an adult male who sems to have swallowed glass , caller said someone called an ambulance but it was 45 mins ago , told caller we can send someone out but will be a private bill to which caller said she knew but probably wont be alright . Control told caller we will call metro and see if we can log it with them , handed call over to Metro , ref #2141 , tried contacting caller back but no answer and went to voicemail . - Tyron Thomas |
| 16 May 2024 - 15:39 - Received call from Debbie at Muizenberg Junior for male kid who injured foot playing sport , Debbie said she doesn't want someone to come out but rather wants advice to if she should just call the parents to come and take child for x-rays , asked Debbie if she knows what happened but wasn't aware , said it could a fracture , dislocation or even just muscular but would only be able to tell via x-ray or scans . she agreed and said she will call the parents . advised her to even skip the dr rooms and go straight to a hospital where they can do everything there - Tyron Thomas |
| 16 May 2024 - 15:29 - Lifeline activation for Mr Chris Kaier , called device , no emergency present , accidental push #619 - Tyron Thomas |
| 16 May 2024 - 13:11 - Called Mr David Wyatt Moir after he left a message with Radiya - His friend Neilson Geoffrey is needing to go to hosp as he is a very sick man - cardiac problems and edema - scene by dr Spies and got a referral for FBH not sure for what and if it is for Causalty or outpatients. He would need to speak to his friend as he is a very difficult man and he would need to prepare him to go to hospital- I explained to the caller that if he is that ill why don't we come today, he advised no because he would need to prepare him. I also suggested that if he is that sick it makes sense to take him to the casualty unit. David agreed as he does not want him to go and sit if it is at out patients and wait - I did advise him that if we do transport the hospital will do their triage. I explained to him that it is very difficult to pre book an emergency call and advised him to speak to his friend, prepare him and then rather phone us to respond. Mem 10259 Tel 0722667175 - Lindi Bredenhann |
| 16 May 2024 - 09:51 - Lifeline activation from Mr Redeker , 5 Roy Dewar Close Capri , contacted device , no emergency just testing as it wasnt working last night , #1977 - Tyron Thomas |
| 15 May 2024 - 22:17 - Lifeline activation Mr Michael Williams , 63 Evergreen Noordhoek , made contact with device , no emergency present . #10488 - Tyron Thomas |
| 15 May 2024 - 14:54 - Shaun called for assistance with a declaration in Kraaifontein - Advised it is outside our service are and response would take too long - Brice Lancaster |
| 15 May 2024 - 14:48 - Lifeline alert for Jal Stead - 8194 - Testing device - All working correctly - Brice Lancaster |
| 15 May 2024 - 08:39 - Lifeline alert received for Geoffrey Brundrit #4912, Cottage E3, Peers Village - unable to make contact via Device - made contact via cell - Accidental Alarm - No response required - Client has recently had the device replaced but does not have a charging port - sent Jamie an email requesting contact be made - Brice Lancaster |
| 14 May 2024 - 19:07 - Lifeline activation by Mrs Walker , accidental activation by her , no emergency #8736 - Tyron Thomas |
| 14 May 2024 - 16:51 - Lifeline alert received for Hendrik Goedhart #10010, 7 Bennett Close , Glencairn - made contact via Device - Accidental Alarm - No response required - Brice Lancaster |
| 14 May 2024 - 16:50 - Brass Bell called for a lady having some kind of emergency I could not hear properly due to the line being bad she said she was going to call me from another number after a few min and no call back I called them back and they said everything is fine and that we don't need to send someone. - Lindi Bredenhann |
| 14 May 2024 - 11:08 - Lifeline alert received for Colin F Blaikie #6421 - made contact via Device - Accidental Alarm - No response required - Brice Lancaster |
| 14 May 2024 - 11:03 - Received a call @ 1027 from Gillian Simon 0735884896, 46 Apollo Way OV #4148 - Her Grandson is having a Psych Break and threatening Violence to himself and others - No injuries as yet - unknown if armed as she is not OS - Advised if he is threatening violence that SAPS would need to be called as they can legally detain him - Advised our crews cannot sedate in these cases - OS contact Gail Simon Mother OS 084 623 3286 - Pt is not calm and is loaded in a pvt vehicle - no injuries OS - Advised best course of action would be to transport to FBH for a 72 hour Psych evaluation - Brice Lancaster |
| 14 May 2024 - 09:34 - Lifeline alert received for Maureen Coomer - made contact via Device - testing device - no response required
- Brice Lancaster |
| 13 May 2024 - 20:54 - Call diverted to RV2 - Received a call from Edwin at Metro control requesting assistance with a PVA on Atlantic road, Muizenburg outside the waterslides which came in through Fire. I made contact with Fire who reported they had two separate MVAs (not PVAs) in the vicinity of the waterslides, one on the M5 and 1x reportedly on Atlantic drive but unable to confirm if it is the same incident due to the proximity. Lakeside fire is on scene on the MVA on the M5 and Fish Hoek fire is on route to the MVA in Atlantic way, Muizenburg which they are investigating if it is separate incidents or the same incident. The Fish Hoek fire vehicle should be arriving in 5min time in Atlantic way. I contacted fire again 5 minutes later and they reported it is two separate incidents but at both incidents all the patients have taken private transport to hospitals and no ambulance services are required. I have updated Lindi on the above - Abi Bussio |
| 13 May 2024 - 20:44 - @19h30 received a call from Monique on Response 2 who received a private call from an off duty paramedic driving along the M5 who saw a SAPS vehicle (Number unknown) parked on the side of the road near the Capricorn village area with what looked like a body or PVA, no other services on scene. The caller did not have further information as he proceeded in the opposite direction. I made contact with Lindi who advised we make contact with SAPS Muizenburg to see if it was their vehicle that was on scene. I made contact with SAPS Muizenburg who advised it was not their vehicle that was on scene and they had also received a call for a PVA in the general area of Vryground approx 10 minutes prior which their vehicle was making its way towards. The call had come into Muizenburg SAPS as an adult male not looking good but no confirmation on exact location and cause of injuries. I made contact with Lakeside Fire who had not received the call. I eventually made contact with Metro Ambulance who advised they had a call on their board for a PVA outside Vryground but no exact location, reports incident is a 25 year old male knocked over by a car, unresponsive, call still pending under reference 2628. I phoned Metro ambulance approx 5-10 minutes later to follow up and they reported Ambulance 31 is on route to the scene. Lindi updated on call
- Abi Bussio |
| 13 May 2024 - 17:56 - 13 May 2024 - 17:54 address for below incident logged with METRO 53 Buffalo Road Ocean View - Lindi Bredenhann |
| 13 May 2024 - 17:55 - Late entry when A5 was mobile from MVA Hillside they came across another MVA - No injuries - Fire also stopped - road way cleared soon. - Lindi Bredenhann |
| 13 May 2024 - 17:54 - - Lindi Bredenhann |
| 13 May 2024 - 17:54 - Naziema 0833119122 called for her mom - 58Y F since yesterday weak and not eating -? head is shrinking known diabetic and hypertensive - Not able to accept privt billing I advised I can log it with METRO for them - call logged Ref 2439 - Lindi Bredenhann |
| 13 May 2024 - 15:46 - Lifeline activation for Mrs Lillian Van Herdeen , called device , no answer , called the contact number on the membership , states her husband has taken the device and she spoke to him and all is fine . She said she will call him now to speak about device #11120 (daughter called device owner also) - Tyron Thomas |
| 13 May 2024 - 15:33 - Lifeline activation for Mr Tony Riley , contacted device and no emergency , placed on charge #10063 - Tyron Thomas |
| 13 May 2024 - 12:53 - Female caller called for her friend that is Immune compromise and when she gets sick, she gets very bad fevers. wanted to know if we will be able to go out and assess if she calls us. I advise most definitely and advised of private billing - Lindi Bredenhann |
| 13 May 2024 - 06:50 - Received a call from 0733149258 - no answer when line was answered - attempted to phone the caller back and had no response - non members therefore no information on database - CMR GO |
| 13 May 2024 - 01:49 - Received a call from 0733149258 - no answer when line was answered - attempted to phone the caller back and had no response - non members therefore no information on database - Abi Bussio |
| 12 May 2024 - 20:38 - Received a call from 0877422776 - caller put down the phone when answered, attempted to call back, unable to make call due to unknown cause, line would not call the number - ?E/A, call came in just after webdispatch and call was put down when Webdispatch was accepted - Abi Bussio |
| 12 May 2024 - 16:09 - Received a call from Pipy, 0692539954, 1783 Sisulu Road, Masi - His brother is sick 25yo Adult Male - Fever, Cold Shivers, not eating, General Malaise - non members - unable to accept private billing - provided Metro contact details - Advised the best course of action would be to privately transport him down to FBH as Metro may take some time to arrive - Brice Lancaster |
| 12 May 2024 - 14:40 - Susan, 0845785274, called to report a MVA at the bottom of Ou Kaap Se Weg at the Steenberg Intersection - 2 vehicles and a Flatbed Truck - no injuries OS - they are unable to get in touch with SAPS or Traffic themselves - request we activate other services - DZ informed - SAPS KIRST informed - Fire informed - Traffic Informed - Brice Lancaster |
| 12 May 2024 - 13:38 - A2 came across an overturned vehicle on Ou Kaap Se Weg - 1 adult Male P3 G refusing treatment - vehicle is blocking the road - FIRE Traffic SAPS informed - DZ informed - Brice Lancaster |
| 12 May 2024 - 11:29 - Received a call from 082 941 9206, Andre Gouws, 40 - 1st Crescent, Fish Hoek- #5397 - his Mother has been bitten by a dog and he wanted to know if we can administer a Tetanus injection - advised we do not carry vaccines and recommended taking her to a hospital for treatment - Brice Lancaster |
| 12 May 2024 - 10:46 - Received a call from Amandla, 0786332382, G19 Makhayangoku Road, Masi @ 1006 - her mother is experiencing general Mailase - Flu - not eating - no medical aid - unable to accept private billing - Logged call with Metro - REF 0759 - Brice Lancaster |
| 11 May 2024 - 20:31 - Multiple attempts made by both crew and control room to get through to Life Kingsbury, calls not connecting, advised crew i would continue to try but to proceed to Kingsbury as that is where pt has been seen before as per RV2 - Dannielle Upton |
| 11 May 2024 - 16:56 - Received a call from Michael on 0824922686 - 36 year old male accidental ingested some pieces of plastic while drinking an iced coffee, patient reports it happened 2 hours ago and wanted advice on what to do. I consulted with Lindi who advised that the patient should be alright but to monitor any symptoms such as abdominal pain or SOB but if no symptoms present then the plastic should pass through the system. I have advised the caller of the above - Abi Bussio |
| 11 May 2024 - 14:10 - Received a call from Glenda Inskip on 0726392593 - caller reports we attended to her husband on Wednesday and transported him through to hospital post fall. The patient was discharged this morning and brought home, on arrival at the patients residence the patient was struggling to use his legs. The caller reports that the patient has become more weak and they wanted to know if CMR knew of a private step down facility in the area that would be able to take in the patient. The caller then also advised she was going to try Muizenburg Evergreen health care to see if they can have the patient cared for there until his bed is ready for use at Sara Valley. The caller reports the patient is still in his private vehicle and they are unable to get him out of the vehicle. I offered to dispatch someone out to assist the patient into his residence and assess him to which the caller declined as she would prefer he be cared for in a facility instead of at home. The doctor that was treating the patient at CMC tried to get the patient admitted into Faircape Tokai but there were no beds available. The caller then advised that if she does not come right then she will rather take the patient through to CMC again to be reassessed for his injuries. I did offer on multiple occasions to send someone out to assist to which the caller declined. Membership 10932 - Abi Bussio |
| 11 May 2024 - 13:35 - Received a call from Kyle on 0827812860 - caller resides at 8 Guinea Fowel Way in Noordhoek under membership 92447 - caller reports his two children were playing and the one had an ear bud shoved into his ear, the ear bud went rather deep but has been removed, when the ear bud was removed there was some brief bleeding but the patient is still experiencing some pain. I have consulted with lindi regarding the call who advised the patient is seen to by either their GP or at a casuality unit as we do not have the means to look inside the patients ear for long term or ear drum damage. I have passed this information over to the caller. I did offer to send someone to assess the patient but also advised that we do not carry the equipment to look into the patients ear - Abi Bussio |
| 11 May 2024 - 12:00 - Received a call from Thomas on 0211803106 - caller reports CMR came out to assess his mom at 50 sea cottage drive in Noordhoek yesterday, the patient went privately to CMC as that was the hospital of choice for the family. The patient had ?mumps and was discharged from the facility last night, since then the patient has become more weak and the hospital advised that if the patient does become worse then she is to return to the hospital for further testing. The caller wanted to know if we can transport the patient to CMC even if the hospital is on divert. I advised the caller I could send someone out to assess the patient and if she required transport to hospital then we could try get her accepted to CMC but it is not guaranteed as the hospital is still on divert. The caller reported he would rather take the patient to CMC in that case because that is the only hospital they would like the patient to go to. If the caller has difficulties then he will phone back - Abi Bussio |
| 11 May 2024 - 09:47 - Accidental MyLifeLine from Mrs Seymour - confirmed all is well - membership 10987 - Abi Bussio |
| 11 May 2024 - 09:25 - MyLifeLine activation from Control Loan Unit - all is well accidental activation - Abi Bussio |
| 11 May 2024 - 07:03 - call received from Anton for tele care - please see call - 20240511/1 CARDIAC - P1 - Unit 84 evergreen ,Fish Hoek, on scene number provided was main gate for Evergreen, when crew arrived on scene the pts house was dark and locked up, crew was unable to gain access and advised as such, I tried calling Anton back, he did not answer, eventually the call diverted to a female, and she advised Anton was not there, attempts made again to contact Anton, main gate was contacted, the security guard was helpful and advised he would get someone to the unit to assist crew. - Dannielle Upton |
| 10 May 2024 - 22:13 - my life line alert received at 22:11 from Mrs Wendy Mitton - called device, accidental activation. Mrs Mitton noted all is well and thank you for prompt and friendly response - Dannielle Upton |
| 10 May 2024 - 18:17 - Received a call from Ashlee on 0766561770 - caller reports she resides at 12 Jamaica Drive, Capri. She reports her husband is on route home from the waterfront intoxicated and in an Uber. The patient phoned the caller to report he wants to self harm himself when he returns home, patient is known with PTSD and has previously threatened Self-Harm. I advised the caller that when the patient returns home he will have two options either to go voluntarily to FBH to be assessed or if he becomes violent then SAPS would need to intervene. I advised that the patient needs to be at the residence in order for us to assess him and to be willing. The caller reported she will wait for the patient to get home and see how he is doing and if she does not feel like she can calm him down herself then she will phone back - Abi Bussio |
| 10 May 2024 - 15:48 - Accidental MyLifeLine activation from Mr De Bruin - confirmed all is well - membership 11076 - Abi Bussio |
| 10 May 2024 - 15:27 - Alpha 3 is going from Kingsbury Hospital where they transported a patient to and making their way to Toyota in Tokai as per DZ due to their clutch having a malfunction - Abi Bussio |
| 10 May 2024 - 15:15 - Received a pocket dial call from Sue Lennard on 0845091308 - caller confirmed all is well - Abi Bussio |
| 10 May 2024 - 15:02 - Received a call from 0829506055 - caller reports it was accidental - Abi Bussio |
| 10 May 2024 - 09:58 - Correction on previous OB entry - patient is at her residence at 30 Alpha way with nursing staff from Living hope - Line was not very clear - Abi Bussio |
| 10 May 2024 - 09:53 - Received a call from 0731992973 - caller reports she is phoning from Living Hope as her mom is in renal failure and appears to be passing away, the nursing staff told the caller not to phone for an ambulance as there is no further care they can provide for the patient, the caller then stated the patient is passing away and the nursing staff are with the patient. Ambulance no longer required. Line was not very good - Abi Bussio |
| 10 May 2024 - 09:50 - Accidental MyLifeLine activation from Una Hunt - caller confirms all is well - membership 3609 - Abi Bussio |
| 10 May 2024 - 08:46 - Accidental MyLifeLine activation from Una Hunt - caller confirms all is well - membership 3609 - Abi Bussio |
| 09 May 2024 - 20:46 - Received a call from 072 962 3403, Andrew at 1 Ibis End, Lake Michelle Regarding his wife - previously responded there on call 20240507/17 for abdo pain - Pain abated but has now returning with Vaginal Bleeding out of cycle, nausea and Dizziness - Requesting advise on whether to transport straight to hospital or get response - Advised the are members 10957, no addon, so we are happy to send response but if they can safely and securely transport to Hospital that would be the best course of action as it will save time - Due to the symptoms described she will likely need Hospital assessment - Opted to Privately transport - Advised if the should run into any issue to call immediately and we will Dispatch crew to their location - Brice Lancaster |
| 09 May 2024 - 19:50 - Received a call from 0877422776 but they hung up before I could answer - attempted to call back but unbale to get through - no membership associated with number - Brice Lancaster |
| 09 May 2024 - 16:38 - Paula from FHPRE Primary school called regarding pt transported earlier on and wanted to know where the pt was transported to - advised FBH. - Lindi Bredenhann |
| 09 May 2024 - 16:34 - 20240509/10 David Behr injured his lower back during this call while carrying patient. He did report it to Taryn Theron. - Lindi Bredenhann |
| 09 May 2024 - 14:20 - Accidental MyLifeLine activation from Mrs Mitton - confirmed all is well - membership 10778 - Abi Bussio |
| 09 May 2024 - 12:17 - Mr Leat called enquired about dentist as they are new to the area. Gave him a few numbers. - Lindi Bredenhann |
| 09 May 2024 - 09:50 - 0711968586 My Lifeline accidental activation. - Lindi Bredenhann |
| 09 May 2024 - 07:40 - Accidental MyLifeLine activation from Mrs Mitton - confirmed all is well - membership 10778 - Abi Bussio |
| 09 May 2024 - 07:08 - @07h07 - A4 reports while going through the traffic intersection corner of Noordhoek Main road and Ou Kaapse weg, a vehicle coming from Ou Kaapse Weg cut through a red light and nearly knocked into Alpha 4, no damage reported - Abi Bussio |
| 08 May 2024 - 18:49 - Lindsay Davie - made contact via device - 9326 - made contact via device - accidental alarm no response required - Brice Lancaster |
| 08 May 2024 - 14:10 - 0217831037 accidental dial no emergency - Lindi Bredenhann |
| 07 May 2024 - 20:27 - Received call from 073 618 7639 @20h21 for a 19 year old female who has fallen and hit her head and is now having seizures , location - Tamboerskloof , told caller we unfortunately don't cover that area and suggested ER24 or Netcare 911 - Tyron Thomas |
| 07 May 2024 - 19:35 - Lifeline activation for Mrs Fussel , was putting it on charge , no emergency @10891 - Tyron Thomas |
| 07 May 2024 - 16:32 - Received a call from 0871532600, Luke @ 78 Nerina Crescent - his friend Carly has been bitten on the finger by what the suspect is a Black Widow a couple of days ago - He has seen a GP who prescribed antibiotics - wound appears to be getting worse - abscess leaking pus and blood and white around the wound - Advised the best course of action would be to see a GP for a stronger course of AB or to go through to FBH casualty to be triaged and attended - Brice Lancaster |
| 07 May 2024 - 13:09 - Metro called for MVA Main road Kalkbay Ref 1415/1418 - 3 cars involved - then he said there are injuries then not - I asked him why he would want to hand a call over if not injuries asked for OnScene caller -spoke to on scene caller Vanessa 0733149258 she said stationary cars and 1 truck - spoke to caller who spoke to a male complaints that his shoulder is sore but not broken, did not really want medical assessment - traffic is on scene - I suggested to send an veh to assess - spoke to DZ who advised the incident is more than an hour old to hand call back to METRO . Called back Letando was busy I advised the call taker that we are not able to assist, and that METRO would need to pls send a vehicle. Spoke to Vanessa and advised her of METRO - Earlier she did say that traffic is onscene sorting vehicles out. - Lindi Bredenhann |
| 07 May 2024 - 12:34 - Medpages called to confirm details - transferred to Radiya - Lindi Bredenhann |
| 07 May 2024 - 08:00 - received a call from 0722889469, no audio or response on initial call - called back - accidental dial - no response required - Brice Lancaster |
| 07 May 2024 - 06:39 - Received call from 083 430 3169 at 01h15 , callers wife and daughter not feeling , had fish and chips during the day and both seem sick and vomiting , caller is in fish hoek for holiday and just wants some advice , told caller that it sounds like they may have food poisoning . Wife seems to be worse off with nausea and feeling weak , caller wanted to know we can give anything , told him that unfortunately we cant and if we do we have to transport to hospital . Advised caller i can send someone out to have a look and assess them but in the end will probably need to be taken to hospital and placed on a IV drip and monitor . advised there are also no pharmacies open at the time and he wanted to know which hospital there is , advised of FBH being closer but will most likely have a waiting period and if on medical aid he can go through to either CMC or TMH . Caller did say he tried calling CMC but they weren't picking , advised him that they can just go there as they cant refuse to treat . Did offer again to send someone but was told they will go to hospital themselves . - CMR GO |
| 07 May 2024 - 06:27 - Received call from 083 430 3169 at 01h15 , callers wife and daughter not feeling , had fish and chips during the day and both seem sick and vomiting , caller is in fish hoek for holiday and just wants some advice , told caller that it sounds like they may have food poisoning . Wife seems to be worse off with nausea and feeling weak , caller wanted to know we can give anything , told him that unfortunately we cant and if we do we have to transport to hospital . Advised caller i can send someone out to have a look and assess them but in the end will probably need to be taken to hospital and placed on a IV drip and monitor . advised there are also no pharmacies open at the time and he wanted to know which hospital there is , advised of FBH being closer but will most likely have a waiting period and if on medical aid he can go through to either CMC or TMH . Caller did say he tried calling CMC but they weren't picking , advised him that they can just go there as they cant refuse to treat . Did offer again to send someone but was told they will go to hospital themselves . - Tyron Thomas |
| 07 May 2024 - 04:32 - lifeline activation for Mrs Rothwell , Mr Rothwell has fallen but they were able to get him up off the floor , no response needed #10306 - Tyron Thomas |
| 06 May 2024 - 18:44 - Lifeline activation from Mrs Pycroft #11070 , accidently pressed , no emergency - Tyron Thomas |
| 06 May 2024 - 16:45 - My Lifeline test - Mr Lawson - all good - Brice Lancaster |
| 06 May 2024 - 15:50 - Received a call from Matt 0646555950 - Adult Female 40 to 50yo - Alcoholic got access to booze - Threatening suicide - refusing assistance - no weapons OS - no injuries reported - Advised we can send Crew to assess and transport if needed but if patient is refusing treatment we cannot force treatment or transport - Advised SAPS is able to legally detain and transport for psych hold at state facilities - Matt said he will speak to the family and call back as needed - Brice Lancaster |
| 06 May 2024 - 10:47 - 09602011320746 Allan accidental My Lifeline activation - was carrying a parcel and it pressed against the unit - Brice Lancaster |
| 06 May 2024 - 08:26 - Received a call from 0713184211 requesting response for her Father 73yo unable to walk and pain in leg - located in Elandsfontein - advised we are located in FH - provided Metro contact number - Brice Lancaster |
| 06 May 2024 - 06:46 - Received a call from 0738933181 - caller sounded like he said "wrong number" and then ended the call - I did try call back but no answer - non member - CMR GO |
| 05 May 2024 - 18:41 - Received a call from 0738933181 - caller sounded like he said "wrong number" and then ended the call - I did try call back but no answer - non member - Abi Bussio |
| 05 May 2024 - 14:46 - Lifeline activation for Mrs Seymour , 7 Ranger rd , call device , no emergency , #10987 - Tyron Thomas |
| 05 May 2024 - 14:10 - Lifeline activation for Mr Hull , 97 Kommetjie road , made contact and is a false alarm , no emergency - Tyron Thomas |
| 05 May 2024 - 09:43 - Received call from 0662217704 for his wife who has been vomiting since yesterday 4p, , shes 11 weeks pregnant and is unable to keep anything down , caller wanted advice , told caller that it if shes unable to keep anything down she will have to be taken through to hospital and placed on a drip to get fluids into her and we are unable to place a drip up and leave at home . offered to send someone out to have a look but will probably advise the same thing . Caller says its fine he will put her in the car and take her through as it will be quicker than waiting , 4 Ash Cottages , Milkwood Park #10398 - Tyron Thomas |
| 05 May 2024 - 00:12 - Received a call from Sgt Jeshani, OV SAPS - regarding an Adult Male injured at 5 Petunia Court OV - unsure if stabbed or beaten - Pt Awake breathing and talking - 0646257411, Cnst Mwbene os contact - Made contact OS - no apparent stab wounds - pt is in residence with family now - spoke to family member - no medical aid, un able to accept private billing - Family will transport pt pvt to FBH - Advised should his condition deteriorate to call us back and we will assist - Brice Lancaster |
| 04 May 2024 - 18:17 - Received call from Mrs Wimberger , who called saying her kids has fallen and possibly broken their arm , she wanted advice as what to do a she is already in the car busy driving , asked where does she stay , 45 lighthouse road in Kommetjie , told her she can go to FBH but x - rays will be closed , gave her the option of CMC or TMH , she wanted to know is she can stop and someone can come look , gave her the option of sending someone out but probably wouldn't be advisable to top on the side of the road and if she is already on her way driving would be best to proceed through to hospital . Membership # 9643 - Tyron Thomas |
| 03 May 2024 - 18:48 - Received a call from Di Grant on 0720402054 who reports she left her residence this morning and noticed someone in the bus stop outside the country club in Simons town, the caller did not stop to investigate and reports it appears that the person is still lying there and she cant determine if the patient is still alive due to not being able to see the patient who is in blankets. I spoke with Lindi who advised we requested SAPS to go out and investigate - I spoke to Constable Fortein who advised she would send out a vehicle to go and assess the situation - CMR GO |
| 03 May 2024 - 16:02 - Received a call from Di Grant on 0720402054 who reports she left her residence this morning and noticed someone in the bus stop outside the country club in Simons town, the caller did not stop to investigate and reports it appears that the person is still lying there and she cant determine if the patient is still alive due to not being able to see the patient who is in blankets. I spoke with Lindi who advised we requested SAPS to go out and investigate - I spoke to Constable Fortein who advised she would send out a vehicle to go and assess the situation - Abi Bussio |
| 03 May 2024 - 15:46 - Received a accidental MyLifeLine activation from Mr Hull - confirmed all is well - membership 10651 - Abi Bussio |
| 03 May 2024 - 15:30 - MyLifeLine activation from Mr Heitman - confirmed all is well and the activation was accidental - membership 11082 - Abi Bussio |
| 03 May 2024 - 15:28 - Received a call from 0217824015 - Mrs Pretorius enquired regarding a contact number for CMR and wanted to confirm her medical aid is a VPA member - Abi Bussio |
| 03 May 2024 - 14:38 - Accidental MyLifeLine activation from Mrs Watkins - confirmed all is well - membership 7973 - Abi Bussio |
| 03 May 2024 - 14:34 - Received a call from Netcare911 - call diverted to RV2 - caller requests that CMR phones Netcare911 back and speak to Gomoto regarding a P1 - I attempted to call Netcare back as RV2 was busy on scene - the call taker did not know which call I was referring to and tried to transfer me to Gomoto who did not answer the line - Abi Bussio |
| 03 May 2024 - 11:31 - Received a MyLifeLine activation from Mr Suter - I attempted to make contact with the caller as the device showed him at his residence of 25 Northshore drive in Lake Michelle. The device was saying that the number is unavailable and would not ring. I attempted to contact the caller on his MyLifeLine device, his cellphone number and landline listed on his membership multiple times with no answer, I eventually made contact with the patients NOK Nadine who advised that she also received the notification therefore she decided to phone the patient which meant the patient would not answer any calls from CMR. The NOK advised that the patient was fine and he had knocked the device by accident - Abi Bussio |
| 03 May 2024 - 11:14 - Accidental MyLifeLine activation from reception - activation for Mr Culhane - Abi Bussio |
| 03 May 2024 - 10:29 - Received a MyLifeLine activation from Control Loan Unit - Jamie from membership was testing the device in Dido Valley area, unable to get through to the device due to number not existing and not being available - i attempted to contact Jamie via whatsapp to advise her of this as that is how she made contact as well as by phoning her - no response - noticed the device moving, appears she is driving therefore she would not answer her phone - Abi Bussio |
| 02 May 2024 - 15:31 - Received a call from 0768991574 - caller reports she has a family member that needs to be admitted to the psych unit at FBH and they wanted to know if we transport these patients to the facility, I advised that we do but if the patient becomes aggressive then SAPS will need to intervene. The caller advised that the patient does definitely become violent when he is needing to be transported to the psych unit. I advised that unfortunately if that is the case then SAPS would need to get involved and transport the patient through to hospital - Abi Bussio |
| 02 May 2024 - 00:30 - Received a call from Rochelle Kent, 0714935332, 6 Bali Close, CAPRI VILLAGE - # 4004 - She has been sick the past couple of days ?flu and is worried as she has a BP of 149/83 - Is on BP meds - wanted to know if there was anything she could do to lower it - advised there isn't really a means to do so besides her meds which she takes in the morning - Advised she can send crew to assess her if she would like - She opted to monitor her condition and will call back if needed - Brice Lancaster |
| 01 May 2024 - 21:53 - Received a call from Sister Timkezwe at CMC - Sister Brits (NM) has placed adult HC and ICU Unit is at capacity, divert activated until 0200. EC will stabilise and transfer. - message put out on Duty/Ops Crew info - Brice Lancaster |
| 01 May 2024 - 20:52 - called back Sharon as per message below - They have gotten their daughter in the vehicle and are going to transport privately to FBH - Brice Lancaster |
| 01 May 2024 - 20:28 - Received a call from Sharon 0829444775 regarding her Daughter in Imhoffs Gift - possible OD on Ritalin - breathing awake and talking but vomiting - Requesting transport to FBH - non members - no medical aid - Advised of private billing callout fee beginning at R1105 but may increase depending on level of treatment and transport - advised of Metro if unable to accept private billing - she said she will call back if needed - Brice Lancaster |
| 01 May 2024 - 18:35 - @18;22 (083010012) a lady called for her husband you has had diarrhea and vomiting since last night and is now in pain - Asked if they are members of CMR advised now before i could talk about private she said she will take him down to CMC - I did say that a ambu could be sent now to do assessment they still wanted to go privately to CMC - Advised that they can call back any time if things change - Jarod Echardt |
| 01 May 2024 - 14:44 - Lifeline Device Gillian Vigne - Membership 7598 - made contact via device - accidental alarm - no response required - Jarod Echardt |
| 01 May 2024 - 13:04 - Lifeline Device John Berrey - Membership 314 - made contact via device - accidental alarm - no response required - Jarod Echardt |
| 01 May 2024 - 10:46 - A2 Greg.C reports he had injured his right fore arm on call 20240501/3 - Jarod Echardt |
| 01 May 2024 - 09:09 - Lifeline DeviceTerrance Rothwell - Membership 10306 - made contact via device - accidental alarm - no response required - Jarod Echardt |
| 30 Apr 2024 - 22:46 - Received a whatsapp call from 0824879612 - no audio after answering - called back 3 times but always went to voicemail - no membership linked to number - Brice Lancaster |
| 30 Apr 2024 - 21:59 - Lifeline Device Colin F Blaikie - Membership 6421 - made contact via device - accidental alarm - no response required - Brice Lancaster |
| 30 Apr 2024 - 21:15 - Russel Human call as he was informed by Sister Fourie @ VIC that a crew that arrived with a R patient left their PRF book in the resus room - thanked him for the info and said any crew heading that way will retrieve - Brice Lancaster |
| 30 Apr 2024 - 21:04 - made contact with Lindsay O Callaghan regarding her missing brother Brent O Callaghan - 20240430/11 - She still hasn't found her brother - advised our crew did not come across him - checked with FBH casualty and they have no patient under that name in their ward - Brice Lancaster |
| 30 Apr 2024 - 16:54 - Morgan Will reports a MVA at Buller Louw Rd x2 cars involved no injuries SAPS on scene - Jarod Echardt |
| 30 Apr 2024 - 11:42 - Lifeline Device John Berrey - Membership 314 pressed by mistake - all is well - Jarod Echardt |
| 30 Apr 2024 - 10:01 - Lifeline Device Anne Burkheiser - Membership 11073 testing device - all in working orde - Jarod Echardt |
| 30 Apr 2024 - 06:14 - Received call from Kevin 082 807 1267 , who called earlier in the night about his wife who is feeling dizzy and he is new to the area and wanted to know what hospital he can take her to , gave him the options of private facilities over the mountain . he then called back saying his outside the office saying his wife now has pins and needles . I told the caller that there's no guarantee that there is someone onsite but i can call someone in then , he asked how long it will take , told him i don't know but she lives down the road and i can call her in , he said no its fine he will carry on to hospital and put down the phone - Tyron Thomas |
| 29 Apr 2024 - 20:15 - Female from 16 Beach Road Scarborough called - David saw her last night - known cardiac - pt still have a feeling of pressure on her chest. Caller wanted to know if Greg or David is on I advised no. I did advise the pt that I would advise to her that if she is still feeling this discomfort to rather go to hospital. I even advised to disp someone putting her at ease that all our crews are very good. She said she was going to think about and will call us again if she feels like she wants to go to hospital.0722003854 mem 6789 - Lindi Bredenhann |
| 29 Apr 2024 - 20:08 - Female caller called for Louis Liebenberg - he was taken in by CMR and was discharged today from TMH as he was not getting better - he suffers from affixation of the throat and get fed through a naso gastric tube - the caller wanted to know if we would be able to send a nurse or help with the feeding. I advised that it is not really something we do as we work in emergency medicine, but I can most definitely send someone to come and assess and if need be transport him back to hospital. She does not want him to go back to hospital as the environment is too stressful for him, she is going to speak to him and will let us know. She did also ask about nursing staff and I advised the ones that I do know off are currently closed - I did mention Dr Odelle if they maybe want to go that route. Caller called back spoke to him for now CMR not to come out is more settled and script for tomorrow. She will call back in the morning to get numbers of nurses that would be able to assist. - Lindi Bredenhann |
| 29 Apr 2024 - 16:36 - Call redirected to RV2 as on call with pollsmoor - called back os, 0845194989, Howard Muller - inactive member - PVA - knocked over pedestrian Laceration to foot, claims he cant walk - non members advised of private bill - DZ informed and advised non life threatening and to log with metro - logged with metro REF 2112 - called Henry back and provided relevant info - Contacted SAPS for assistance with scene management - Brice Lancaster |
| 29 Apr 2024 - 16:27 - lifeline alert for Melanie Charlwood - Membership # 3209 - unable to make contact via Device - contact made via cell - Device is beeping and activating on its own - Jamie has been consulted regarding the issue - Brice Lancaster |
| 29 Apr 2024 - 13:55 - Lifeline Device Patricia Francis - testing device - all in working order - Brice Lancaster |
| 29 Apr 2024 - 11:54 - Received a call @ 1116 from Lynette at Happy Bears Playschool - # 4105 - Regarding a 5yo Male who fell off the jungle gym - landed on his back on the grass - no loss of consciousness - no visible injuries - but pt is saying he wants to sleep - worried about concussion - Wanted to know if we can send someone out or if she should call parents for a GP visit - Advised all vehicles are currently on calls but as soon as one is available we can dispatch it - Lynette will monitor pt and call parents, she will call if any deterioration - Made contact again @ 1142 - Pt is happy running and playing - parents will be taking him to see a gp this afternoon - Brice Lancaster |
| 28 Apr 2024 - 19:39 - Received call from metro for Gunshot in Francis court , Castor Way Ocean View , ref #2068 adult male shot , unknown where on body . Called on scene caller number (071 886 3506) and lady said she got it off a group and she doesnt know why her name and number was give through . caller provided an alternative number ( 063 060 7219) to which control called but went to voice mail . Called Metro back stating we are unable to get hold of on scene caller as it goes to voice mail and when i gave her the ref # , she had it on her board as Francis Court in Parkwood/Pelican Park , advised control we unable to assist due to being out of out area . - Tyron Thomas |
| 28 Apr 2024 - 16:39 - A3 came across a fender bender at the Westlake traffic lights - no assistance or services required OS - Brice Lancaster |
| 28 Apr 2024 - 11:50 - Received a call from Rishka at Constantia Place CPOA regarding Adult Male 93yo, Hypertension, General Malaise, Drooling and not eating - Pt is awake and breathing but non verbal - On Cape Medical Plan - NOK Bridgitte Mc 0845232300, 0217857831 - Requesting transport to CMC - Attempted to contact NOK for acceptance of Private Billing - unable to contact NOK - Called back OS and said I was unable to get private billing accepted - recommended calling ER24 as they are around the corner - or contacting the Cape Medical Plan Emergency number as they will be able to assist with SP and Hospital covered by the plan - provided contact 079 298 5548 - Brice Lancaster |
| 28 Apr 2024 - 08:41 - Received a call from 0621856136 @ 0832 - She called because her father has been unwell since last night - ? Irregular HR and SOB - he is Conscious breathing and talking - lying in bed - non members - unknown if on medical aid - unable to accept private billing - provided contact details of Metro - Brice Lancaster |
| 28 Apr 2024 - 06:53 - Received a MyLifeLine activation from Mrs Charlwood who would like to return her device as it is faulty - I advised i Would ask someone to make contact with her in the morning - caller reports her device is working but making a funny sound at random times - membership 3209 - CMR GO |
| 28 Apr 2024 - 04:15 - Received a MyLifeLine activation from Mrs Charlwood who would like to return her device as it is faulty - I advised i Would ask someone to make contact with her in the morning - caller reports her device is working but making a funny sound at random times - membership 3209 - Abi Bussio |
| 27 Apr 2024 - 18:00 - A3 came across man who fell infront of them by kalk bay corner , crew got out to assist but man refused all help . - Tyron Thomas |
| 27 Apr 2024 - 16:25 - Received call from 083 328 6001 for adult female having allergic reaction to smell of seafood , Caller was unsure of his location BEING FISH HOEK beach of muizenberg , told caller he has to be specific as the 2 beaches are very far apart , spoke to someone who confirmed fish hoek beach , told caller we private service and will be a private bill , said its fine pt is on medical aid . Caller paused and said pt is now fine , they gave her an allergix . Told caller that if anything changes , they can either take her to FBH in 17th or call us back - Tyron Thomas |
| 27 Apr 2024 - 03:46 - Received a call from Silvia on 0648664825 - her dad has blood in his urine and is in pain as well as would like to go to CMC for treatment, the call cut off - I attempted to phone the caller back twice but had no response. No membership found for above contact - Abi Bussio |
| 26 Apr 2024 - 19:26 - Walk in patient - +-12 year old male arrived at the office with his mom for a cut on his toe, the caller wanted someone to come and assess the wound, I advised that there are no vehicles currently at the office therefore they can either wait for a vehicle to arrive or transport the patient to hospital privately as the patients mom believes he may require stitches. I spoke to Lindi as Tyron was still at the office. Tyron went to assess the patient and advised the patients mom the wound would require stitches. Patient taken private transport to hospital - Lindi Advised of the above - no PRF done - Abi Bussio |
| 26 Apr 2024 - 19:07 - Received call from Mr Bayly at 10 Bloomsbury Street , Noordhoek Manor for his wife that was taken into CMC last night for hypotension , Pt was discharged some time and now is at home with a BP of 190/99 , Pt has taken meds and caller wanted to advice , caller was advised we can send a vehicle or they can wait to see if meds will work , caller said the nursing staff will be around at 8h30 to check BP again, caller was advised to call back if anything changes before then and if BP is still high to call and will transport . - Tyron Thomas |
| 26 Apr 2024 - 18:51 - Received call from 072 570 1007 for callers daughter with burning sensation in abdo , Pt was seen by Dr already in last 2 weeks but is still going on , caller wanted advice as what to do , told caller that pt will most likely need to be transport and seen at a hospital due to the sensation and possible appendicitis or UTI . Hospitals usually give buscopam for abdo pain but caller said its more burning sensation . offered to send a vehicle out and assess but will most likely send to hospital , caller said its fine she will see what they can do - Tyron Thomas |
| 25 Apr 2024 - 23:21 - @23:12 Kerrie (0766344116) called for her neighbor Sean (0833233758 - 51 Willow Wood Estate ) who's girlfriend had a seizure that lasted about 1 minutes she is refusing medical treatment as she is known to have seizures - Did advise Sean that he can call back if things change - Jarod Echardt |
| 25 Apr 2024 - 20:13 - @19:56 received call for a person knock by a car at the intersection of Union Ave and Newlands Ave in Newlands advised the caller I will log a call with ER24 as they are a closer service - Called Er24 @19:58 spoke to Dylan who said he will have to check with the dispatcher if there are vehicle available - Dylan took detail for the call so long - ER24 REF0833 - Lindi logged the call as well with Netcare and followed with Er24 vehicle ETA is 9 minutes - Jarod Echardt |
| 25 Apr 2024 - 18:42 - Received a call from 0822928422 - phoned the caller back who confirmed all was well and it was an accidental call - Abi Bussio |
| 25 Apr 2024 - 15:47 - Received a call from 0828515161 - caller reports she is looking to have a iron test done and wanted to know if it is something that we offer - I advised we do not and therefore she would need to go to the GP for that - Abi Bussio |
| 25 Apr 2024 - 15:27 - Received a call from 0828789213 - caller reports he accidentally pocket dialed CMR - Abi Bussio |
| 25 Apr 2024 - 15:27 - Received a call from 0828789213 - sounded like a pocket dial - attempted to call the caller back but was advised line is unavailable - no membership is picked up under the contact number - Abi Bussio |
| 25 Apr 2024 - 12:52 - MyLifeLine activation - no name - no membership number and no pin location - Harri advised - Abi Bussio |
| 25 Apr 2024 - 10:13 - MyLifeLine activation from Mrs Gussenhoven - confirmed all is well and she was speaking with a lady from admin to check that the device is charging properly - membership 6969 - Abi Bussio |
| 25 Apr 2024 - 00:49 - @00h44 main PC switched off - Jarod Echardt |
| 24 Apr 2024 - 22:30 - @21:40 0603742123 Steven called for his 6yr son who has had pain to his eyes since last week been to hospital but nothing is working and they stay in Capricorn . Steven did say that he is listed on a ladies membership looked up the membership(9908) after he spelt the ladies name out Nicolette Ketterer. I did tell steven that the membership is inactive and I will just speak to a manager and will call him back. Spoke to Lindi and said to advised him that Capricorn just out of the catchment area and can log a call with a closer service for him. @22h00 called Steven advised him on what Lindi said he understood besides the massive language barrier and gave him Er24 and Netcares numbers - Jarod Echardt |
| 24 Apr 2024 - 20:00 - E/A called for a quote for a BLS transfer from Faircape to 30 2nd ave Retreat for tomorrow around 10h30 - Gave amount of R2849.69 - Jarod Echardt |
| 24 Apr 2024 - 18:32 - Received a call from 0768779897 - caller reports her son in law has a deep laceration to his finger and wanted to know if CMR offers stitches, I advised that we do not and the patient would need to go to hospital for stitches. I did offer to send someone out to assess the patient which they declined. - Abi Bussio |
| 24 Apr 2024 - 16:47 - Received a call from 0716064528 - caller reports he is looking for a tetanus injection - I advised we unfortunately do not carry tetanus but they can go to either a GP or hospital for that - Abi Bussio |
| 24 Apr 2024 - 15:54 - Received a call from ER24 Arti who reported a WCA case at Harbor House, Quarry road in Simons Town - the patient is an adult male who has been electrocuted. On scene is Roland 0781586933. I made contact with on scene who reports the patient was brought to him from the initial location of the electrical exposure, since then the patient was reportedly feeling unwell and then collapsed. The caller confirmed the address as being under terminal E700 at Cape Town Harbor, I confirmed the address with the caller and advised we are based in Fish Hoek. The caller reported they normally contact ER24 as the Milnerton base is very aware of the area and knows where to respond to within the harbor. I have spoken with Lindi regarding the call and handed the call back to ER24 with the correct address - Abi Bussio |
| 24 Apr 2024 - 14:24 - Accidental pocket call from 0722474755 - confirmed all is well - Abi Bussio |
| 24 Apr 2024 - 12:52 - Accidental MyLifeLine activation from Mr Blaikie - caller advised all is well - membership 6421 - Abi Bussio |
| 24 Apr 2024 - 11:31 - Received a call from Liezel on 0722006369 - caller reports her dad passed away, he was found recently lying in bed by family members after the family was unable to make contact with the patient. Address is 10 Belhar drive in Constantiaberg. I spoke with Lindi who advised we give the caller ER24 contact number as they would be a closer service to assist. I did advise the caller of this - Abi Bussio |
| 24 Apr 2024 - 11:15 - MyLifeLine activation from Mrs Sutherland - confirmed all is well and patient is looking for admin department - call will phone reception for enquiry about the device - membership 6262 - Abi Bussio |
| 24 Apr 2024 - 07:42 - Accidental MyLifeLine activation from Mr and Mrs Reid - membership 10513 - confirmed all is well - Abi Bussio |
| 23 Apr 2024 - 18:36 - Gentlemen call for his wife who is having server tooth ache did give paradise dental contact number - Jarod Echardt |
| 23 Apr 2024 - 15:20 - Accidental MyLifeLine activation from Valerie Manion # 5949 . All is well - Jarod Echardt |
| 23 Apr 2024 - 13:45 - I had a call from 0789344070 who queried if we can do stitches. Her husband was fetching their daughter from Milkwood Pre-Primary. I advised that we unfortunately couldn't so she asked if they should take her to the Dr or Casualty. I advised that either would be fine. - Michelle Thompson |
| 23 Apr 2024 - 13:03 - Accidental MyLifeLine activation from Colin and Margaret Reid # 10513 . Testing unit - Jarod Echardt |
| 23 Apr 2024 - 13:01 - I had a call from 0789344070 who queried if we can do stitches. Her husband was fetching their daughter from Milkwood Pre-Primary. I advised that we unfortunately couldn't so she asked if they should take her to the Dr or Casualty. I advised that either would be fine. - Michelle Thompson |
| 23 Apr 2024 - 12:59 - Accidental MyLifeLine activation from Jennifer McIntosh # 10600 . All is well - Jarod Echardt |
| 22 Apr 2024 - 19:00 - A3 Lance called for incident at Engen garage - as they were driving in to fill up there was a lady on a bicycle screaming and shouting almost drove into them and also almost into an ADT car. I did advise him to pls just send Darren also a message regarding the incident. - Lindi Bredenhann |
| 22 Apr 2024 - 18:59 - Taryn T called for an adult male walking in Corsair rd in the middle of the road crying appearing to have some kind of breakdown. The pt is Brent he is a member of CMR. I looked on the membership and NOK was BOB. I phoned Bob to advise him of the situation, but he was not able to come down. I tried the number that he gave me of Lindsay (sister) but was unable to get through. In the meantime, Taryn was able to calm him down - he had a fight with his partner Jacqui and Taryn managed to call her. He settled nicely and told Taryn that he will walk home and that he is better. Lindsay did phone and I explained to her the situation she said that he does need help as he seems to be having psychotic episodes more often these days. She also gave me a different number to call her on should anything like this happen again. I told her I will ask Lisa to add it to the membership tmr. - Lindi Bredenhann |
| 22 Apr 2024 - 18:44 - Dr. Theunisen from FBH called for a Pt. that we took in for a leaking catharter that is needing to be taken back to Living Hope - I did advised that Living hope membership only covers for emergency calls to FBH - Lindi did phone Taryn who advised that if FBH does call back after a few hours we can transport the Pt. back to Living Hope - Jarod Echardt |
| 22 Apr 2024 - 16:00 - Accidental MyLifeLine activation from Lee Le Roux # 10892 . All is well - Jarod Echardt |
| 22 Apr 2024 - 13:23 - Accidental MyLifeLine activation from Felicity Fussell # 10891. All is well - Michelle Thompson |
| 22 Apr 2024 - 11:38 - Call 20240422/06. Jacqui injured her finger during the call. Reported it to TT. Does not want to go to Casualty right now. Will come back to the office so we can assess it. - Michelle Thompson |
| 22 Apr 2024 - 11:22 - MIchelle 0715352330 called in to say her 14mo (9 or 10kg) old baby has just eaten a 500mg paracetamol tablet. I consulted with ALS - Monique Joubert who looked up the dosage for that weight. The dosage is considered an overdose for a baby of that weight. Paracetamol causes damage to the liver. I called the mother back and advised her to take her child to the GP or Pediatrician as there is nothing that we can really do for the Pt. Caller is not a member. I offered to send a vehicle out but that there would be a call out fee ranging from R1325. She said she would contact her GP. - Michelle Thompson |
| 22 Apr 2024 - 09:35 - Accidental MyLifeLine activation from Doug Tunbridge - membership 193 - confirmed all is well - Entry made by J.Echardt - Michelle Thompson |
| 22 Apr 2024 - 06:47 - Received call from Mrs Leatt at 2 The Close , membership #10792 for her husband who has been experiencing constipation and unable to pass any stools , Mrs Leatt wanted to know the way forward and if there is anything we can give or do , i advised her that while we can come out and have a look , the best course of action would to be seen at a hospital because he may have a bowel obstruction and will have to be seen by a Dr to be given any meds to relieve it , Mrs Leatt asked if we can give an ennama to which i advised we canty because they give it to people and monitor them accordingly . Mrs Leatt was understanding and said she will take see what she can do - Tyron Thomas |
| 21 Apr 2024 - 18:52 - Received a call from Val on 0711107066 - call diverted to RV2 - reported an adult male in the berg river resort in Paarl who had a seizure but is now conscious and talking, the caller wanted to know if we respond to that area, Rv2 reports he advised that we operate in the Deep south area but advised they can phone ER24 who has a base in that area. - CMR GO |
| 21 Apr 2024 - 15:51 - Received a call from Val on 0711107066 - call diverted to RV2 - reported an adult male in the berg river resort in Paarl who had a seizure but is now conscious and talking, the caller wanted to know if we respond to that area, Rv2 reports he advised that we operate in the Deep south area but advised they can phone ER24 who has a base in that area. - Abi Bussio |
| 21 Apr 2024 - 13:52 - Received a call from Niell on 0832295081 - caller reports the individual working in the NSRI trailer in jubilee square has injured himself and is bleeding, the patient does not want treatment and requested that the ambulance does not come out - Abi Bussio |
| 21 Apr 2024 - 10:32 - Received a call from 0734969509 - caller reports her husband was bit by a dog yesterday and they wanted to know if we do tetanus injections, I advised the caller that it is not something we offer and the patient would need to either go to a doctor or GP - Abi Bussio |
| 20 Apr 2024 - 21:37 - Lifeline activation received from Terrance Rothwell Q7 Peer Village , Mr Rothwell has fallen and wife cant lift him up and requires assistance . told Mrs Rothwell that we don't have anyone available right now as they are all on calls but will send the next crew who becomes free , caller wasn't too happy and said she will ask security . Told caller we can send someone but will take some time , was told no its fine and will ask security - Tyron Thomas |
| 20 Apr 2024 - 20:59 - Received call from 074 174 5092 , Dr Laurie Fischer , for transport of 15 year old boy with ? alcohol poisoning , Pt is currently sitting in casualty waiting room , hasn't been triaged or seen by a Dr at FBH as caller says they wont be to interested . Caller said they will accept private bill and was qouted BLS 45 mins of R3 135.00 to which caller accepted and says moms will meet them there . I did advise caller that we currently dont have ambulances available as they are all on calls at the moment . Caller asked how long it will take to which i told caller " i dont know yet as all my ambulances are still on scenes and i dont want to say it will take 30 mins but they end up waiting 2 hours " Caller understood and asked if they should rather take him privately , i did apologies for not being able to help much further . - Tyron Thomas |
| 20 Apr 2024 - 19:47 - Received call from 082 650 0501, membership #1497 , cafe perscedo, for lady who cut her finger this afternoon and now has taken the dressing off and is still bleeding , caller wanted some advice and advised her we can send someone to have a look but if it is still actively bleeding she will probably need some stiches then , caller was happy to go privately - Tyron Thomas |
| 20 Apr 2024 - 17:43 - Received a pocket dial from 0636591298 - confirmed all is well and it was an accidental call - Abi Bussio |
| 20 Apr 2024 - 17:37 - Accidental MyLifeLine activation from Mr Berrey - membership 314 - confirmed all is well - Abi Bussio |
| 20 Apr 2024 - 16:30 - Accidental MyLifeLine activation from Mr Berrey - membership 314 - confirmed all is well - Abi Bussio |
| 20 Apr 2024 - 16:26 - Received a call from Pam on 0847491705 - caller advised she splashed hot water which landed on her eye lid and she wanted to know what she can do to treat it at home. I consulted with Lindi regarding the call who advised the patient can apply cool water to the eye lid, unfortunately not much else you can do except apply some burn shield very carefully to the area trying to avoid the eye. I passed this information on to the caller - Abi Bussio |
| 20 Apr 2024 - 14:47 - Received a call from 0763987859 Ronalta - caller is the patient and reports she sprayed her pepper spray to see if it still works and it accidentally went in her face. I consulted with Lindi regarding the call and advised the patient to rinse her face and nose with milk but it will cause discomfort. The patient reports she has been doing so with the milk and also drank a glass of whiskey to assist with the pain - Abi Bussio |
| 20 Apr 2024 - 11:19 - Response 2 was in Heron park when he was approached by someone from the Masi Crossfit training centre membership 10951 - a 19 year old female with a dislocated or broken thumb, the patient is unable to get to hospital and they wanted to know if CMR could transport the patient. While on the phone to RV2 the patient decided she did not want to be treated or to go to hospital and they would call back at a later stage if required - Abi Bussio |
| 20 Apr 2024 - 09:40 - ?Received a call from 0828962148 - call was on the hand held line which was placed on its holder when it indicated that a call ended - when I contacted the caller back he reported that his phone was on charge and he did not phone CMR - Abi Bussio |
| 19 Apr 2024 - 23:23 - Received a call from VPH requesting a quotation of an ILS transfer from VPH to GSH - I advised the quote would be around R6780.00 depending (based off ILS 60 min rate) the staff nurse advised that we are the most expensive as medlife quoted them R1500.00, I advised I can try get a more accurate quote but we are coming from Fish hoek therefore we would possibly land up having a higher rate to which the caller then said they would rather use a closer service. Patient is an adult male Polytrauma OD with GCS 15/15 - Abi Bussio |
| 19 Apr 2024 - 15:15 - Lifeline activation for Mr George Suter , pressed by mistake , all well and no emergency - Tyron Thomas |
| 19 Apr 2024 - 12:58 - MyLifeLine activation from Constance Walker # 8736. Accidental activation - Michelle Thompson |
| 19 Apr 2024 - 06:50 - On route to call number 20240418/16 - RV1 hit a brick that was lying in the road, the left front wheel hit the brick, no visible damage. Crew will reassess in proper lighting tomorrow morning. D.Zimmerman and L.Bredenhann notified via whatsapp - CMR GO |
| 19 Apr 2024 - 03:19 - On route to call number 20240418/16 - RV1 hit a brick that was lying in the road, the left front wheel hit the brick, no visible damage. Crew will reassess in proper lighting tomorrow morning. D.Zimmerman and L.Bredenhann notified via whatsapp - Abi Bussio |
| 19 Apr 2024 - 01:18 - Received a call from E/A Hanali wanting to find out if we can assist with the transfer of a patient weighing over 200kg from KH to RMC - she wanted to know if our stretchers would be able to hold the weight of the patient, unfortunately the hospital is unable to get an accurate weight reading as the hospital scale goes up to 200kg and is reading ERROR. I have spoken with T.Theron who advised our stretchers limit is ?140kg therefore we would not be able to assist with the transfer. I attempted to contact E/A back to advised them of the above but was unable to get through to Hanali - Abi Bussio |
| 18 Apr 2024 - 20:07 - Received a call from Hendrick at E/A for assistance with an Urgent ALS transfer from KH to VPH - I advised we unfortunately do not have any ALS available for the transfer. Both ALS currently on scenes. One on route to a scene and one with possible upgrade - Abi Bussio |
| 18 Apr 2024 - 17:29 - Received call from 021 785 1315 for adult male who has fallen and hit leg wanting to know if she can bring Pt to offices , told caller that we dont always have people on site but can happily send someone to come have a look , leg is swollen but not bleeding too much , advised caller to ice leg to reduce swelling and bandage leg and if any changes , they can call back and have someone come and assess , 133 Kommetjie Road , #4180 - Tyron Thomas |
| 17 Apr 2024 - 22:48 - Michaela (0605285818 25 the Glenn Silverglades) called for her 2 yr old son who was been coughing since 10h00 unsure if its croupe or something else, advised that a vehicle can be sent to do a assessment just need someone to accepted a private she then asked can they take him done to FBH advised they can he will be treated there as well but did advise again that a ambu can be sent . Michaele said that she will speak to her husband and will call back if they what a ambu - Jarod Echardt |
| 17 Apr 2024 - 18:48 - Received a call from 0828510204 - caller reports his friend is in Salt River and requires transport to a hospital involuntarily due to being violent and threatening to stab other friends, The caller reports the patient is not violent but he did chase his friend with a knife yesterday. I advised that in that situation it would be SAPS that they would need to contact as an ambulance can not take the patient if the patient is being violent. The caller advised SAPS is on stand by and they would prefer an ambulance attempts to take the patient to a facility first. I advised they can also try closer services such as ER24 or Netcare911 while awaiting metro. The caller advised he would do so - CMR GO |
| 17 Apr 2024 - 17:05 - Received a call from 0828510204 - caller reports his friend is in Salt River and requires transport to a hospital involuntarily due to being violent and threatening to stab other friends, The caller reports the patient is not violent but he did chase his friend with a knife yesterday. I advised that in that situation it would be SAPS that they would need to contact as an ambulance can not take the patient if the patient is being violent. The caller advised SAPS is on stand by and they would prefer an ambulance attempts to take the patient to a facility first. I advised they can also try closer services such as ER24 or Netcare911 while awaiting metro. The caller advised he would do so - Abi Bussio |
| 17 Apr 2024 - 08:52 - TOC-08h44. Received a call from a security company looking for medical assistance at the above address for an adult female who collapsed. On scene contact is Shavani 0837547105. I struggled to make contact with the initial on scene caller so received alternative contact 0812401266 Clinton (onscene partner) I spoke to clinton who advised that the ambulance can stand down as the patient has been taken privately . Address is 13 Hants road, Lakeside. Initial caller is Mishalene 0217090675. - Abi Bussio |
| 17 Apr 2024 - 08:38 - MyLifeLine activation from John Berrey #314. Device sent a message to say there is a fault and the device must be tested. All is fine - Michelle Thompson |
| 17 Apr 2024 - 08:36 - MyLifeLine activation from June Dalton. #10030 Accidental activation - Michelle Thompson |
| 16 Apr 2024 - 20:26 - Rv2 Chris.G reports Rv2 Iphone cable is not working anymore - Jarod Echardt |
| 16 Apr 2024 - 18:55 - MyLifeLine activation from Ray and Merle Joseph - crew currently on scene with the caller - all is confirmed well - crew treating a separate patient - 6484 - CMR GO |
| 16 Apr 2024 - 13:02 - MyLifeLine activation from Ray and Merle Joseph - crew currently on scene with the caller - all is confirmed well - crew treating a separate patient - 6484 - Abi Bussio |
| 16 Apr 2024 - 10:44 - Received a call from Virgin active gym for a code "Code 99" which I was then advised was a medical emergency, the call was for a adult male who was training in the gym and cut his shin on a piece of gym equipment causing a wound approximately the size of a coin, the patient is also on warfrin causing there to be a lot of blood. I advised that I could dispatch a vehicle out to assess the patient but because the facility is not a member of CMR the patient will be billed privately. The caller reports the gym wants the patient to be assessed by medical personal but the patient does not want any medical treatment nor to accept any private billing. I then spoke to the manage Malisha who advised she was going to speak to the patient and she would call back. I then received a follow up call from a staff member from Virgin active wanting to know if we were dispatching a vehicle, I advised at this stage we were not sending out a vehicle as the patient did not want medical treatment and nobody was accepting private billing to which she advised we would need to just bill the gym. The caller then claimed over the phone "are we refusing to send medical help to a medical emergency" to which I advised her was not the case, she then stated "is the patient supposed to just stay there and bleed all over their floors" I advised the caller that if the patient is refusing medical attention and the gym no longer wants him to train at the gym due to his injury then this is a conversation that the gym need to have with the patient. The phone was then handed over to Malisha the manager, I explained the situation to Malisha and advised we can 100% dispatch someone out to the patient but if the patient does not want treatment then we can not force him to receive treatment and if the gym does not want him to continue training then this is a conversation they need to have with him. The manager then reported that they are struggling to get through to the patient as he is very stubborn. I then asked Malisha if she was able to take the phone to the patient. I called Malisha back on her private cellphone on 0844634320. I spoke to the patient who is Gordan, he is a 70 year old male that resides at Carlisle lodge, he is on warfrin and he sustained an open wound at the gym but he has managed to stop the bleeding therefore he was hoping to continue training. I advised the patient that the gym would prefer that he has the wound looked at before he returns to the gym. The patient then advised he would return to Carlisle lodge and get seen by the nursing staff there for the wound as sister Bev is currently on shift. The patient said he told the gym that he did not want medical attention as he did not believe that he had a medical emergency as it is a condition he lives with and he reported he did tell them he would get seen to at home. The patient then left the gym and I spoke with Malisha and advised her of the above, Malisha then reported she has spoken to her Manager (I assume regional manager) who has requested that the gym looks into a membership with CMR. I have passed on stuarts email so they can be in contact regarding a membership. - Abi Bussio |
| 16 Apr 2024 - 10:32 - Accidental MyLifeLine activation from Mrs Alexander - confirmed all is well - membership 10934 - Abi Bussio |
| 16 Apr 2024 - 10:30 - Accidental Lifeline alert from Douglas Tunbridge #193. It went off by mistake as he was putting it on. Everything is fine. - Michelle Thompson |
| 16 Apr 2024 - 10:06 - Received a call from Virgin Active Sun Valley regarding a member who had cut his shin. The staff member was under the impression that the gym is a member of CMR. He was then unable to get the Pt to consent to accept a private bill. The manager then phoned and spoke to Abi. She said the Pt did not want medical attention. Abi then advised that we cannot send a vehicle out if the bill is not going to be covered by the gym. - Michelle Thompson |
| 16 Apr 2024 - 06:23 - Received a call from Mr Maltz, 6 Riverside Mews, Carlton Road, Fish Hoek - Mem 8868, no addon - His wife is going into surgery next week for a hip replacement but he is worried because the Dr said her BP is high and if it is too high they may not be able to do the Surgery - He is requesting we do a BP so that he can independently verify her BP is high, he can come to the base - I advised that isn't a good idea as we cannot guarantee medics will always be available at the base - Advised this isn't really a medical emergency and any readings we take now aren't likely to be valid in a weeks time when her surgery occurs - Advised he can likely get a BP reading at a pharmacy or alt GP if needed - Brice Lancaster |
| 16 Apr 2024 - 03:12 - EA webdispatch site seems to be down - I let Lindi and Harri know - EA Technical dept are only available Mon to Fri 0800 till 1630 - Brice Lancaster |
| 15 Apr 2024 - 22:34 - Received a call from Loyiso from global choices - requesting primary call at Da Gama Park, 307, 1 Ave, Kroonselive - 3yo Male, vomiting since 7pm - African Unity Crisis Shield policy - OS 0786709555, Mt Qundana - made contact OS - unwilling to accept private billing - spoke with B regarding the policy and she confirmed we don't really deal with insurances, private billing would need to be accepted - Made contact with Lindi regarding patient condition, not P1 - handed call back to Loyiso - Brice Lancaster |
| 15 Apr 2024 - 16:20 - 16:08 Mrs. Williams (0786952916) called for her brother was assaulted with a brick injuries to his head. Pt. breathing Conscious but is not looking to good advised that we are a private ambu service or a call can be logged with metro caller wanted metro called REF# 3283 - Michelle Thompson |
| 15 Apr 2024 - 14:56 - Accidental Lifeline alert for Grace Burns #215. All is fine
- Michelle Thompson |
| 15 Apr 2024 - 12:22 - A Lady called by mistake no medical emergency all is good - 0826007225 - Jarod Echardt |
| 15 Apr 2024 - 12:18 - Correction to entry below. Should be Healthcare at Silvermine Village not Noordhoek Manor - Michelle Thompson |
| 15 Apr 2024 - 11:37 - First call TOC 10.32 Caller is Sister Anne from NM Healthcare. Pt has a very swollen leg. Had a D Dimer over the weekend and is clear. Dementia + + Pt. Recent # of the other leg. Dr Hall would like the Pt to go to CMC. I advised that the sister should contact CMC EU to see if the Pt can be left alone there. The sister asked if we can bring her back afterwards. I advised that this would be a private bill which she said the daughter had said she would accept. Sister has still not called back. - Michelle Thompson |
| 15 Apr 2024 - 08:31 - Lifeline alert for Mike and Jane Lamb # 10533. Has been having problems with the device. Is going to put it on charge. All is fine. - Michelle Thompson |
| 14 Apr 2024 - 19:57 - A2 reports when called by office it is coming up as 0870950622 instead of CMR Office - Brice Lancaster |
| 14 Apr 2024 - 12:23 - Lifeline alert for Roger Hull, 97 Kommetjie Road, Fish Hoek - #10651 - no response required - Jarod Echardt |
| 13 Apr 2024 - 19:44 - A2 came across minor mva on ou kaapse weg , vehicle left roadway , 1 x adult male unable to proceed further , crew requesting traffic or SAPS . Pt decided he will drive on through to side of roadway and someone else will continue to drive . No other resources required - Tyron Thomas |
| 13 Apr 2024 - 18:15 - Lifeline alert for Neil & June Brathwaite, 171 Silvermine Village - # 9100 - Testing Device - no response required - Brice Lancaster |
| 13 Apr 2024 - 17:11 - Lifeline alert for Jean Du Plessis, 14 Nelson Drive, Simonskloof - # 4972 - Accidental Alert - no response required - Brice Lancaster |
| 13 Apr 2024 - 15:33 - Lifeline alert for John Berrey, #314 - Made contact via device - accidental alert - was having lunch - no response required
- Brice Lancaster |
| 13 Apr 2024 - 12:01 - received a call from 0823305335 - no answer after greeting - tried calling back but no answer - no membership associated with number - Brice Lancaster |
| 13 Apr 2024 - 08:40 - Received a call from 0723623200, in Muizenburg - Her son can't walk and talk - known addict - is breathing - going to rehab on mon - non members - advise of private billing and whilst discussing she had to take another call - Said she will call back if our services are required - Brice Lancaster |
| 12 Apr 2024 - 20:57 - Rv2 received diverted call from Netcare for call in the Overberg area , not able to assist due to out of our area - Tyron Thomas |
| 12 Apr 2024 - 18:36 - RV2 - reports a bird struck the windshield whilst responding to Call 20240412/18 - no apparent damage but Monique will inspect once call completed - DZ informed - Brice Lancaster |
| 12 Apr 2024 - 08:49 - Accidental MyLifeLine activation from Melanie Charlwood #3209. No answer from the device but answered her phone and said everything was good. - Michelle Thompson |
| 12 Apr 2024 - 01:17 - Received a call from Pretty at Netcare911 - caller wanted to know if we were able to to assist with an ADT call where Netcare911 is billed for the call, I advised we could assist but we would need to bill the client privately as we are unable to claim back from Netcare911, the caller then reported they would do the call. - Abi Bussio |
| 11 Apr 2024 - 13:42 - Received a call from Melanie 0677523933 about an Adult Male Pt who is apparently very ill. He is a TB pt and is complaining of kidney pain. He is at the FH train station at the taxi rank. Called into Metro ref: 1507 - Michelle Thompson |
| 11 Apr 2024 - 12:42 - Accidental MyLifeLine activation from Marion Pallant #6288. No answer from the device and the member's phone but contacted the emergency contact who said that Mrs Pallant is at the old age home and would have called them if there was a problem - Michelle Thompson |
| 10 Apr 2024 - 13:23 - 20240410/7 R Windell called and reported that the gate at the Polsmoor prison was closed on the bonnet of A3. There appears to be no damage - crew advised to call D Zimmerman. - Lindi Bredenhann |
| 09 Apr 2024 - 20:32 - Mr. Petersen 073 765 7989 Membership 9331 called for his wife who has a catherter that is coming out every time she stand up advised that CMR does not reinsert catherters we will have to take her to hospital he advsided that his wife does not want to go to hospital he will phone back - He was advised that a vehicle can been sent to him to take his wife to hospital - Jarod Echardt |
| 09 Apr 2024 - 19:11 - @19:00 (0735469611/0727709704 15 Delta Road Ocean View) Kristen called for a 15 yr old male that has taken Zanex tablets unsure how much - Pt. is seeing strange things advised that CMR is a private ambu service need someone to accepted a privtae bill she then asked is there another advised that I can log a call with metro for her she agreed - Call Metro who advised that a call has been logged @18h30 REF#2043 - Jarod Echardt |
| 09 Apr 2024 - 18:39 - Accidental MyLifeLine activation from Mr Thomas - confirmed all is well - membership 10511 - Abi Bussio |
| 09 Apr 2024 - 16:05 - Accidental MyLifeLine activation from Mr Harries - confirmed all is well - membership 6298 - Abi Bussio |
| 09 Apr 2024 - 15:21 - M.Thompson reports minor MVA corner of Buller Louw and Ou Kaapse Weg - no injuries on the scene - Abi Bussio |
| 09 Apr 2024 - 11:37 - Received a missed call from 073 223 4478 #9860. Kate Squire-Howe. Made contact and all is well. - Michelle Thompson |
| 09 Apr 2024 - 10:20 - Received a call from Bronwyn Van Zyl. Her husband has just had a tooth extraction. On the way home he passed out in the car. He apparently does not like medical procedures and doctors/ dentist. He is now awake and stable. He is lying down. He does not want to go to the Dr or hospital. I advised that we can come out but there is not much we can do except advise him to go to the EU. she said she would monitor him and call back if he felt worse. They are not members so would have to pay the call out fee. - Michelle Thompson |
| 09 Apr 2024 - 01:57 - @01:46 (0843669613 5 Cheetah Str. Ocean View) Mr. Simons called for his who is very confused and is a known diabetic advised that a vehicle can be sent just need some to accepted a private Mr. Simons said i just need a ambu to take my mom to hospital asked if he would like a call logged with Metro for him he said yes - 01:48 Call logged with Metro REF#0528 - Jarod Echardt |
| 09 Apr 2024 - 00:15 - A2 reports: When opening the drives door there is a weird sound coming from it while on call - 20240408/12 - Jarod Echardt |
| 08 Apr 2024 - 21:20 - @21:05 (0846199927) A lady called for her 9 yr old son who burnt his hand with hot water wanting to know what else she can do at the moment she has he's hand in cold water advised that a vehicle can be sent to assess the Pt. she advised she will wait for her mother to get there as she is a old nursing sister and will call back if needed - Jarod Echardt |
| 08 Apr 2024 - 21:03 - @20:41 Maraes (0847858402- 74 Ranger Rd Fish Hoek) called for his sister who was knocked by a car door to the head advised that cut is about 1cm long between the eyes. He asked if CMR has skin glue or a wound closer strip advised that the vehicles have the wound closer strip but skin glue is only used in hospitals. Maraes then asked if CMR can give 1 or 2 wound closer strip he we will come and fetch it and is happy to pay for them advised that well need auth from a manager. Called Lindi advised her about the call. Lindi was happy for the wound closer strip to be given but did say Please tell the guy that CMR is not taking reasonability for any infection or other things or get them to agree to have the Pt. assessed. Called Maraes back advised that we can assess them with the wound closer strip but CMR is more comfortable to have a vehicle come out assess the wound and the Pt. but there will be a private bill of R1105.00 and advised that FBH is down the road from them he then said he will phone back in 10 minutes - Jarod Echardt |
| 08 Apr 2024 - 18:50 - Accidental MyLifeline activation from Lindsay Brooks - confirmed all well - membership 4212 - CMR GO |
| 08 Apr 2024 - 18:07 - Accidental MyLifeline activation from Lindsay Brooks - confirmed all well - membership 4212 - Abi Bussio |
| 08 Apr 2024 - 16:42 - Received a MyLifeLine activation from Claire Ross - caller was looking for the admin department - I advised the admin department is already closed for the day - Abi Bussio |
| 07 Apr 2024 - 20:29 - Received a call from Sharon 0828866021 regarding a motorcyclist standing on the side of the road on ou kaap se weg near the first waterfall - he is not injured but is unable to drive due to storm condition - advised it is not really a medical emergency situation and out crews would be unable to assist in getting his vehicle down - Advised SAPS would likely be the best to call as they may be able to assist - Advised Lindi of call - Brice Lancaster |
| 07 Apr 2024 - 09:39 - R.Windall took a call from Nina (0828755800) for her husband who has been missing since 3am this morning he was at The Vic and McNally's Beach Bar - Ronnie did advise the caller to phone SAPS and traffic to look out for his white bakkie Nissan NP200 - Jarod Echardt |
| 07 Apr 2024 - 01:44 - A3 reports large fire behind her house, scorpio road in OV - calling Fire to see if aware and report if not - Fire is aware REF 1001973175 - Brice Lancaster |
| 06 Apr 2024 - 12:04 - Central Mica Hardware called for a worker who was bitten by something unsure if its poisonous caller did say that the Pt. is @FBH for more than a hour now and wanted to now if CMR can give something for a bit advised theres nothing much CMR can do has we dont know what the Pt. bit the Pt. and he is at FBH - Jarod Echardt |
| 06 Apr 2024 - 11:56 - Lifeline alert fromVirginia Truscott #9239. Testing device - Jarod Echardt |
| 06 Apr 2024 - 08:23 - REF# from 107 - 1001972117 - Jarod Echardt |
| 06 Apr 2024 - 08:21 - D.Behr reported that the traffic lights are out at the 4 ways Ou Kaapse and Kommetjie call logged with 107 will send a REF# number ASAP - Jarod Echardt |
| 05 Apr 2024 - 19:17 - Received a call from Bryan Steel. #7936. His son kicked his toe yesterday at rugby practice and has hurt it very badly. It is quite swollen. I offered to send a vehicle out but told him that there was nothing that we can do for it. I advised him to rest, ice and elevate it. He was very happy with that advice and said it was not necessary to send anyone out as they would probably tell him the same. When ending the call I stressed that he could call back at any time if needed. - Brice Lancaster |
| 05 Apr 2024 - 12:58 - Lifeline alert for Wendy Mitton - made contact via cell as no answer on device - She is in hout bay at a restaurant - accidental alarm - no response required - Brice Lancaster |
| 05 Apr 2024 - 02:17 - Received a lifeline alert for Melanie Charlwood twice in 10 minutes we transported her earlier toady to TMH - accidental alarm - no response requires as member currently in hospital - Jarod Echardt |
| 05 Apr 2024 - 02:16 - @01:55 Diona 074 665 5366 WhatsApp massaged saying Is it possible for you to call a normal ambulance for someone in need in OV - @01:55 called Diona advised that I will need some info on what's happing with the Pt. she sent the O/S contact Mr. Wesley 061 132 5410 phoned him spoke to him and he put the down phoned a 2nd time went straight to voice mail advised Diona that the calls are are be put down and going to voice mail asked to call a 3rd time called the 3rd time voice mail once again then gave metro number via WhatsApp - Jarod Echardt |
| 04 Apr 2024 - 20:18 - Lifeline alert from Mrs. Moon #6914. Testing device - Jarod Echardt |
| 04 Apr 2024 - 18:31 - Received a lifeline alert for Melanie Charlwood, we transported her earlier toady to TMH - accidental alarm - no response requires as member currently in hospital - Brice Lancaster |
| 04 Apr 2024 - 15:08 - Lifeline alert from Susan Van Ginkel #4850. Testing device - Michelle Thompson |
| 04 Apr 2024 - 13:07 - Lifeline alert from Leonard Harries #6298. Testing device - Michelle Thompson |
| 04 Apr 2024 - 10:55 - Accidental MyLifeLine activation received from Graham and Joyce Futcher #10529. He was testing the device and showing his wife how it works. All in order - Michelle Thompson |
| 03 Apr 2024 - 23:21 - Received a call from 0679200134 - caller ended the call before I could answer - I phoned the number back and struggled to hear the caller who then put the phone down - non members therefore unable to locate alternative number or address - Abi Bussio |
| 03 Apr 2024 - 22:40 - Accidental MyLifeLine activation received from Mrs Le Roux - confirmed all is well - Membership 10892 - Abi Bussio |
| 03 Apr 2024 - 11:39 - Lifeline alert for Colin F Blaikie #6421. He knocked the device be mistake. All is fine - Michelle Thompson |
| 03 Apr 2024 - 07:07 - Lifeline alert for Hendrik Goedhart #10010. he knocked the device be mistake. All is fine - Michelle Thompson |
| 02 Apr 2024 - 11:52 - 0835033292 Caller Called to ask for advice as her cleaning lady is having severe chest pain and has a headache. She asked if she should take her to FBH. I advised that we can come out but there will be a private bill. I told her I could call Metro for her but that there would most likely be a long wait. She said she would rather take her straight to FBH. - Michelle Thompson |
| 02 Apr 2024 - 06:09 - On call 20240402/1 A.Yon was reversing hit a wall damage to the left rear park light and some scratches to the paint - Will send photos to D.Zimmerman and call him - Jarod Echardt |
| 02 Apr 2024 - 04:19 - Accidental MyLifeLine activation fromWendy Mitton - confirmed all is well - Membership 10778 - Jarod Echardt |
| 02 Apr 2024 - 00:56 - A Sister from CMC called asking if CMR can take a Pt. that was brought by CMR around 20:25 last night call 20240401/11 to KH ICU - Sister did say that ICU is full to the crew but they still accepted the Pt. - Pt. has the following attachments Iv line Nasal o2 and a Adrenaline fusion pump - Ask if a can get a N.O.K number to advised and get accepting of private billing spoke to the Pt. daughter who advised that the Pt. is on bank Med said to the that CMR is not linked to the medical and they can try to get a auth number or accepted private billing - Once private billing was mentioned she then spoke to the Sister who advised that they will try another service that can get a auth number will call back if no luck - Jarod Echardt |
| 01 Apr 2024 - 22:37 - Mr. Prinsloo (0834447007 membership 10255) call advising that his wife just started her menstual cycle about 40 minutes ago with heavy bleeding but is going though starting stages of menopause - Mrs. Maurer missed some of her periods do to the menopause - Advised Mr. Prinsloo that its difficult not been with Pt. at the moment a vehicle can be sent to do a assessment but he advised that they will phone back in about 15 to 30 minutes - Jarod Echardt |
| 01 Apr 2024 - 22:20 - - Accidental MyLifeLine activation fromWendy Mitton - confirmed all is well - Membership 10778 - Jarod Echardt |
| 01 Apr 2024 - 14:19 - Accidental MyLifeLine activation from Mrs Hardman - confirmed all is well - Membership 10201 - Abi Bussio |
| 01 Apr 2024 - 12:10 - Received a pocket dial from 0824472809 - caller confirmed all is well - Abi Bussio |
| 01 Apr 2024 - 11:16 - Received a call from 0822678674 - caller reports her husband took a fall and has a wound to his arm, the patient would most likely require stitches according to the caller. I offered to send someone out to assess but advised that if stitches are required then the patient would need to go through to hospital. The caller advised they would rather take the patient directly to hospital. - Abi Bussio |
| 01 Apr 2024 - 08:01 - Received a call from Mrs Dymond on 0731453018 - caller reports Mr Dymond cracked his tooth on a piece of toast last night. The caller wanted advice on what they can do to handle the situation as the patient has been in pain since last night. I advised the caller that unfortunately there is not much we can do to assist with a cracked tooth and unfortunately the last resort is to take the patient through to a ER to be assessed by an emergency on call dentist, the caller advised she already knew that and wanted to speak to either Lindi or Darren, I advised at this stage they are not available in the office at the moment due to the public holiday. Then caller then advised she would phone Darren directly to speak to him for advise. - Abi Bussio |
| 01 Apr 2024 - 01:05 - @00:35 (0761122746) A lady called for a adult male stabbed to the shoulder and arm @ 9 Rosen Court Ocean View when speaking about private billing she dropped the call - Called @00:38 then spoke to a guy who advised that they have call Metro but could not give the REF# number for Metro - @00:40 followed up with Metro who said that the call is logged as a P1 call but is still pending REF#2532 - Called the Gentlemen back advised on what metro said did speak about private billing again he advised that they will wait for Metro did say to the guy that if anything change they can phone back - Jarod Echardt |
| 31 Mar 2024 - 22:28 - Lifeline Alert for Hendrik Goedhart , 17 Bennett Close, Glencairn - #10010 - , made contact via the device no medical emergence - Jarod Echardt |
| 31 Mar 2024 - 18:26 - Received a call from ER24 Trevor who reports they have an ER24 client at 4 North Street, Sunnydale - no description of call but wanted to know if we would go out to an ER24 client as the patient is not on a medical aid - I advised we could assist but I would first need to advise the client of private billing incase ER24 does not pay CMR the bill, he then advised not to do that and he would rather dispatch his own crews - he will call back if anything changes - Abi Bussio |
| 31 Mar 2024 - 15:06 - I attempted to contact Harri regarding Mrs Greens MyLifeLine but there was no response - will attempt again at 16h00 - Abi Bussio |
| 31 Mar 2024 - 15:01 - Received a MyLifeLine activation from Mrs Marten at Cottage G5 who reports security phoned her to advised that Mrs Green at Cottage G5, Peers Village has a MyLifeLine button that is not working and asked if we could assist. I attempted to contact Mrs Green via the telephone but had no response - the security guard at Peers Village phoned back to report that Mrs Green is all well but this morning she activated her MyLifeLine panic button to check if it is working which she discovered that it is not, she then notified security who phoned the control room to advise the patient lives alone and that is her only way of making contact if something happens to her. I advised I would pass the information on to the admin department but unfortunately they are closed for the weekend and will only be able to assist - Mrs Greens device shows 89% but the device will not switch on - the caller is concerned as she lives alone. Call back number 0217870287 - Abi Bussio |
| 31 Mar 2024 - 13:58 - Received a MyLifeLine activation from Gail Edmeades - caller reports she has had on going gastro for the past three days, the patient wanted to know if we were able to give her any medication for the gastro which I advised her not, I offered to send someone out to assess and advised that if she required further treatment such as treatment for dehydration then she would need to go to hospital. The caller declined going to hospital at this stage and said she will call back if anything changes. Membership 6694 - Abi Bussio |
| 31 Mar 2024 - 09:53 - Received a call from 0829014221 - When i answered there was no response and it sounded like a adult male typing while speaking with someone, I attempted to call the number back but the call was put down by the receiver. Non Members according to the data base - Abi Bussio |
| 30 Mar 2024 - 16:23 - Lifeline Alert for Margaret Perkins , 4 Mount Close , Noordhoek Manor - #7117- , made contact with just wanted know why the devices battery keeps going flat as she charges every night - Accidental alarm - no response required - Jarod Echardt |
| 30 Mar 2024 - 13:41 - On call 20240330/5 Greg Craig hurt his left shoulder ? Muscular from lifting patient on scoop from stretcher to hospital bed, hyperextension. No treatment required at present, will continue working - Jarod Echardt |
| 30 Mar 2024 - 12:37 - A2 D.Upton reported that a taxi has broken down on Ou Kaapse weg at the first lot of s bends - called logged with traffic - Jarod Echardt |
| 30 Mar 2024 - 01:09 - Received a call from Brian F Puchert, 15 Valley Road, Simons Town, - #2234 - 021 786 1754 - He has blood in his urine and wanted advice as when he calls Dr Van Der Merwe their voicemail refers him to CMR - He doesn't want dispatch of crews as otherwise he feels fine - Advised he should probably go through to a hospital EC as urine in the blood could be caused by a multitude of conditions from Kidney issues, infection and prostrate issues - Brian said he will wait till the morn and try to see a Dr and go through to EC if needed - Advised if any deterioration of his condition to give us a call - Brice Lancaster |
| 29 Mar 2024 - 23:21 - Lifeline Alert for Hendrik Goedhart, 17 Bennett Close, Glencairn - #10010 - unable to make contact via device, made contact with daughter and she checked up on him - Accidental alarm - no response required - Brice Lancaster |
| 29 Mar 2024 - 22:04 - As per message below, called to check up on Mr Sterling - HR seems to have regulated - advised to please call back should anything change - Brice Lancaster |
| 29 Mar 2024 - 21:36 - Received a call from Carol Sterling, 1 Sandhurst Road, St James - # 2186 - Her husband says his heart is beating faster than usual - no cardiac history - No SOB - no active chest pain - no numbness or tingling - no Diaphoresis - face is flushed - He has had a sore throat for the past couple of days - Advised we can send a crew to assess but it sounds like it may be a possible infection considering the sore throat - She said she will monitor his condition and call back if needed - Brice Lancaster |
| 28 Mar 2024 - 13:33 - Received a call from David Parry Davies, 14 Arum Road, Simons Town - non members - His 38 yo Son drank half a bottle of whisky last night and is now throwing up and he is worried about alcohol poisoning - wanted advise on what to do - Advised best to try keep him hydrated with rehydrate and he can try ingest anti-nausea tablets in order to suppress the nausea - monitor his condition and transport to the nearest EC if needed - Brice Lancaster |
| 28 Mar 2024 - 10:26 - Lifeline alert for Annie Hendricks, 26 Mizar Crescent , OCEAN VIEW - #7185 - Made contact via Device - Accidental alarm - no response required - Brice Lancaster |
| 27 Mar 2024 - 11:52 - Lifeline alert for Bob Brinkcate, 15 Genoa Ave, Fish Hoek - # 244 - Made contact via device - accidental alert - no response required - Brice Lancaster |
| 26 Mar 2024 - 13:56 - E/A call declined pt is 250kg + as per caller on scene 2 crew member not enough at least 3 more - stretcher weight capacity will not be enough - Did confirm that the onset is not acute started long ago - B De Meyer aware of call. - Lindi Bredenhann |
| 25 Mar 2024 - 22:04 - @21:58 Joan (0744002724) called saying 2 fires has been started on Soetwater Rd - DZ aware of the call - Logged with fire @22:00 - Jarod Echardt |
| 24 Mar 2024 - 20:57 - Control base radio not working (no audio coming though) showing TM-DL - call logged with NOCC who advised that system is down Vodacom side - REF# 38602 - Jarod Echardt |
| 24 Mar 2024 - 17:02 - Received a call from 0833077710 @1605, Kevin regarding an employee of his in 42 - 1st Avenue Fish Hoek who is having an incident with her special needs child, he doesn't know exactly what is going on - Called OS Kim 0787360101 - Called OS - Special needs child has been acting up, can hear her screaming NO in the background - apparently she says she fells like she is falling and pointing behind her ear - Asked if there is any bruising, none evident - advised it may be an ear infection making her dizzy - non members, no medical aid - advised we can send crew but they will only be able to assess vitals and recommend transportation - whilst talking Kim got overwhelmed and hung up - followed up @ 1700 - Dr Henry is coming out to assist - Brice Lancaster |
| 24 Mar 2024 - 08:12 - Lifeline alert for Stanley Allen, 31 9th Avenue , Fish Hoek - #10709 - made contact via device - Accidental alarm - No response required - Brice Lancaster |
| 23 Mar 2024 - 17:50 - Call #20240323/8. Level of treatment should be ILS not ALS - Michelle Thompson |
| 23 Mar 2024 - 17:28 - Auth ref for call 20240323/6 is 24-0147863-E-01. Call closed with me without me documenting the auth ref. - Michelle Thompson |
| 23 Mar 2024 - 15:05 - Lifeline alert for Lindsay Davie #9326. She pushed the button by mistake. All in order - Michelle Thompson |
| 23 Mar 2024 - 11:08 - Received what sounded like a pocket dial from 0824599050. Tried calling back twice but no answer. the number is not on our membership database - Michelle Thompson |
| 23 Mar 2024 - 10:55 - Pam Valentine #4388 called wanting us to take her to the X-ray Dept in Recreation Road, FH. She had a fall last night Call #20240322/13. She has spoken to her GP Dr Bell who said she needs x-rays. They do have addon. I told her that the membership does not cover transportation to Radiography but before I could say anymore she said she'll find someone else and put the phone down. They do have addon.
- Michelle Thompson |
| 23 Mar 2024 - 09:37 - Lifeline alert for Elaine Boyes #2486. She knocked the device be mistake. All is fine. - Michelle Thompson |
| 22 Mar 2024 - 22:31 - Received a call from Doreen Benyamin, Blue Skies, 13 Hillcrest Road, Muiz - #6826, members with addon - she doesn't have a medical emergency but wears adult diapers and requires cleaning and a change but can't get in touch with her carers - advised our medics don't really provide that service - she understood and will attempt to contact other services for assistance - Brice Lancaster |
| 22 Mar 2024 - 22:06 - Received a call from Tarryn Rice, 16 Sauvignon Avenue, Stonehaven Estate - Members with addon #10962 - Jake Rice 7 yo male - injured his knee a couple of days ago at school and hit it again at a friends house today - no active bleeding but there is swelling - able to bear weight but it is quite painful - also has a fever and nausea - provided ibuprofen for pain - she wanted advised as to what to do - Advised it is difficult to assess over the phone, but it is a good sign that the joint can bear weight - the fever and nausea may be due to an infection of some kind but I could not say for certain - Advised they are members with addon so we can get a response vehicle out and assess him - Tarryn said they would monitor him for the next hour and call back if required - advised they should call immediately if condition deteriorates at all - Brice Lancaster |
| 22 Mar 2024 - 14:24 - Correction to below entry. Metro ref is 1701 not 1707. Also when I called back to tell the pt she said she is now at OV Clinic. I passed this info on to Metro. - Michelle Thompson |
| 22 Mar 2024 - 14:12 - Caller has a sharp pain across her chest. Now arm is tingling. Is hypertensive. She sat down to see if it went away but it hasn't. Caller had a altercation with her daughter just before this episode. Pt is not diaphoretic. Not nauseous. Not SOB. 68 Service Road Stonehaven. Off Jupiter Road. Ocean View. Nadima 0742814345. Handed call over to Metro ref #1707 - Michelle Thompson |
| 22 Mar 2024 - 11:41 - Lifeline alert for Margaret Barker # 11128,. Was testing the device. - Michelle Thompson |
| 22 Mar 2024 - 08:53 - Russell Human called regarding a Adult Male is having a seizure. at Pick n Pay 1st Avenue. He gave an o/s contact. Wally 0651840543. Jarod called Wally who said that the gentleman had jumped up an ran away. No response sent. - Michelle Thompson |
| 22 Mar 2024 - 08:31 - Lifeline alert for Janet Gillet. #10022 Client called in for advice. She took 26 units of Humalog instead of 26 units of Truso. Greg M called her back. He advised her to have a big breakfast and then monitor her HGT every hour for about 4 hours. He said that she must call back if she is feeling unwell. - Michelle Thompson |
| 21 Mar 2024 - 22:51 - Lifeline alert for Anke Sonnekus, 19 Corsair Way , Sun Valley -# 9843 - Made contact via device - accidental alarm - no response required - Brice Lancaster |
| 21 Mar 2024 - 13:29 - @13:08 A lady called for her sister who is threatening to slit her wrist wanting to know who must she phone as she is not on scene asked for a on scene contact Janet (0823736600) contact was made @13.:10 Janet advised that she can see the Pt. laying on the floor thinks she has cut her wrist but cant get in to the room has the door is lock and windows have burgle bars asked if they are members of CMR she was unsure - @13:13 spoke to the Pt. sister who advised that ER24 is sending a vehicle - Jarod Echardt |
| 20 Mar 2024 - 18:05 - Received a call from Noordhoek Vet regarding a Daschund who was bitten twice by a Cape Cobra - requiring transport through to Cape Animal Medical Centre Medicine Clinic in Kenilworth - Checked with Taryn, who called Darren - Authed by Darren to go ahead, not to worry about bill - Advised we can send a Crew to assist but they are unable to intubate enroute if needed - Vet unwilling to intubate unnecessarily before transport - Requested if there is a Vet intern that may be able to intubate enroute if needed - Vet advised the request for ambi was the possibility of intubation enroute and they pups owners will take him through privately - Advised T Theron of outcome
- Brice Lancaster |
| 20 Mar 2024 - 16:00 - lifeline alert for Emmerentia Booyens, 38 Poplar Road, Peers Hill - # 7929 - made contact via device - accidental alarm - no response required
- Brice Lancaster |
| 20 Mar 2024 - 12:09 - 0834110895 gave us a missed call. When calling back the caller said he was in Europe and it was a pocket dial. - Michelle Thompson |
| 20 Mar 2024 - 10:57 - Lifeline Alert from Mrs Walker 8736. Her dog stepped on her device and accidently activated it. - Michelle Thompson |
| 20 Mar 2024 - 10:57 - Lifeline Alert from Mrs Walker 8736. Her dog stepped on her device and accidently activated it. - Michelle Thompson |
| 20 Mar 2024 - 09:17 - Mrs Goss #1578 called. She needs to have her dressings changed and asked for details of Nurses or Sisters who would be able to help her. I gave her the numbers for Eliese Thogersen and Denischka Uys - Michelle Thompson |
| 20 Mar 2024 - 09:16 - Lifeline Alert from Mrs Myles #11030 Pt is Mrs Lightfoot #9292. Her neighbour found her on the floor with a head injury. Ambulance crew will be transporting to CMC. - Michelle Thompson |
| 20 Mar 2024 - 05:33 - Received call at 23h16 from 063 662 2992 , for 10 month old male with SOB , language barrier and signal was very poor and couldn't make out what caller was saying most of the time but was able to hear the above , caller was aware they weren't members and will be private billing , caller asked what advice , told caller that child with definitely need to be taken to hospital but said that we can send a vehicle out to have a look , caller said they will then go privately and i did confirm with them are they sure and they said yes and put phone down - Tyron Thomas |
| 19 Mar 2024 - 16:53 - Radios on TM-DL and beeping - Logged with Altron Nexus - REF 38385 - asked them to email Lindi and Harri with the details of the log - Brice Lancaster |
| 19 Mar 2024 - 12:17 - Lucky from coffee kiosk Valley land called for a member Mrs Alison Evans who left their wallet there. Managed to get hold of her on the Membership and called her. She is going down to collect it, we did inform Lucky that she is going to make a turn. - Lindi Bredenhann |
| 19 Mar 2024 - 08:51 - Lifeline Alert for Stuart Moerdyk. Accidental activation - Michelle Thompson |
| 19 Mar 2024 - 00:07 - @23:58 Mr. Nel 0827850049 (Membership - 10922) called for his 6 month old bay who has had temp since this afternoon when given the baby Parndo syrup he vomited up - asked Mr. Nel if he is driving he advised yes asked where are they from he said Scarborough coming through Kommetjie now heading to TMH did advise that FBH is a lot closer and that i can get a ambu to meet him on the side of the road he then said that he will continue to go to hospital - Jarod Echardt |
| 18 Mar 2024 - 22:11 - Lifeline Alert for Marieta Parker - 15 Barling Crescent - Membership 10735 - no response required - Jarod Echardt |
| 18 Mar 2024 - 10:39 - Lifeline Alert for Wendy Mitton 310778 The device was in her handbag and must have gone off accidently - no response required - Michelle Thompson |
| 18 Mar 2024 - 09:39 - Mr Kenny Williamse came for advice on his knee. Princess advise about the RICE method. He has a knee guard which he will wear. He has no pain but will take 2 panados if needed - Michelle Thompson |
| 18 Mar 2024 - 09:20 - Elaine Boyes lifeline accidentally went off. no emergency - Michelle Thompson |
| 17 Mar 2024 - 20:35 - call received from Leoni Ferguson-Klien mem # 4342 (inactive) stating her dad who is a member in his own right (9957) has vomited this evening, approximately 45min ago, she was wanting to know if someone could come out to give him a shot of an antiemetic, advised caller that i could send someone out to assess her dad, caller also noted that they wanted to try and avoid pt going back to hospital as he had recently been discharged post full hip replacement. I advised that our first line of defense would be oral antiemetic, and should any medication be administered the pt would need to go to hospital for further monitoring. caller noted they would try manage pt at home and should nothing improve she would call back, i advised caller to give it about 4 hours and should nothing have changed to call back and i would dispatch a vehicle. - Dannielle Upton |
| 16 Mar 2024 - 23:05 - @22:50 Chante (0711345206 - 92 Service Rd Ocean View) called for her husband who has a catheter in for the past three weeks and now is having pain and blood showing in the bag advised that we are a private ambu service will need someone to accepted a private bill that starts at R1105 and can go up from there. Chante said that they cant afford that now and wanted to know if there is another ambu service out there advised that i can log a call with metro for her witch she agreed to - @22:55 Spoke to Phumla from Metro gave all info just had trouble finding the address REF#1877 - - Jarod Echardt |
| 16 Mar 2024 - 21:17 - Lifeline Alert for Mrs. Parker, 15 Barling Crescent, Fish Hoek, Mem 10735 - Accidental Alarm - no response required - Jarod Echardt |
| 16 Mar 2024 - 15:31 - Received a call from Mrs Von Wilson, Cottage 21, Evergreen Noordhoek, 0834064588 - Her husband was experiencing chest pain, sob and pale whilst walking around shopping today - He has had a bypass and has a cardiac history - He is currently seated and all symptoms have alleviated - Advised I can send crew to assess him - Non members - She says she will monitor him and call back if required - Advised to try get in touch with GP for advice as he will have his full medical history, Dr Cleveland but longbeach medical is closed - Advised that should there be any changes in his condition, chest pain, sob, dizziness to call us immediately - Brice Lancaster |
| 16 Mar 2024 - 15:10 - Received a call @ 1445 from Loren Human, 12 Van der Horst Avenue, Kommetjie, 0713513044, Mem#10230 - She was stung by a bee and is allergic - wanted to know if crew carry epipens - advised we do not but crew can administer adrenaline - Hives and itchiness, slight dizziness no SOB - Advised I can send crew to assess and tend to her but she said she isn't experiencing severe symptoms and will monitor her condition and call back - Called back @ 1501 to check if symptoms have worsened, Loren has taken an antihistamine, symptoms remain but she will continue to monitor herself - advised to call immediately should symptoms worsen - Brice Lancaster |
| 16 Mar 2024 - 11:48 - Lifeline Alert for Elaine Boyes, 24 Beach Rd, Fish Hoek, Mem 2486 - Accidental Alarm - no response required - Brice Lancaster |
| 16 Mar 2024 - 02:20 - @01:52 Liezel called for her friend she think is or has comet suicide as he is posting on his Facebook saying goodbye to everyone and I'm going to see my wife again - Liezel went to the Pt. house with ADT vehicle house was locked up dog was just barking but the could hear moaning coming from the house. Then went to Ocean View SAPS and now heading back to the Pt. home - Pt. does suffer from PTSD from the Afghanistan war - Liezel wanted CMR on stand by just incase and ADT call for the same call just did not have much info for the call - Called Lindi gave all the info and advised just wait on the call - @02:02 Called Liezel back advised that we will wait for her to call back well talking she did say that the front light is now on so looks like some movement is happing - Did advise that CMR is a private service will need someone to accepted a private bill Liezel said she cant due that has she does not have the founds did say that she can call back then a CMR will log a call with Metro for them - Address for the Pt. is 3 Lock Rd Carpi - Jarod Echardt |
| 16 Mar 2024 - 00:02 - Received a lifeline alert for Connection Mental Healthcare # 10661 . False alarm - Jarod Echardt |
| 15 Mar 2024 - 21:12 - Followed up with the lady who called for her grandmother she said that Netcare is 10 minutes out - Did advise that if anything changes during the 10 minutes they can phone back - Jarod Echardt |
| 15 Mar 2024 - 20:56 - @20:440609935562 - A lady called for her grandmother who has fallen and has a laceration to the forehead - Caller did say that her gran goes though Netcare with Compcare medical when advising CMR can send a vehicle just need someone to accept private billing just incase the medical does not cover the cost she said I'll just phone Netcare - - Jarod Echardt |
| 15 Mar 2024 - 14:38 - Received a lifeline alert for Mrs Virginia Truscott # 9239. Client testing device - Tyron Thomas |
| 15 Mar 2024 - 00:31 - Received a call from Nthando in Muizenburg, 0812957539 - he has a laceration on his Arm and it is actively bleeding - Cut on glass - non member, no medical aid, unable to accept private billing - He says he has life insurance (Capitec) and thinks it will cover cost - advised that life insurance isn't the same as medical aid, and will not cover the cost of medical emergencies - Provided Metro contact numbers and advised to log with them - Advised to apply pressure to the wound in order to stem the active bleeding - Brice Lancaster |
| 14 Mar 2024 - 20:52 - Received a call from Loren regarding her Husband Iain, 47 Paradise Road, ST Mem4935 - Adult Male 59 yo, constipated for 2 days - urinating blood ? bladder infection - requesting advice - Advised we can send crew to assess and possibly transport if warranted but the crew would unlikely be able to treat him OS - That would need to be done by a GP or EC - Advised if she can safely and securely transport him to hospital it would be the best course of action - Recommended that if she run into any issues to call us for assistance - Brice Lancaster |
| 14 Mar 2024 - 18:50 - Mrs. Toms called for her husband who is having pain in his left arm above the elbow and just under the shoulder want a injection for the pain advised that we dont give Voltaren inject and pain meds we give he will have to go to hospital - Did ask if there is any active chest pain any SOB/sweating Mrs. Toms said no - Mrs. Toms then advised that Mr. Toms had a fall a few days - Will call back if things change (Membership number 1496) - Jarod Echardt |
| 14 Mar 2024 - 10:14 - Received a lifeline alert from Nigel Harry Elliott Myles #11030. Activated in error. All is fine. - Michelle Thompson |
| 14 Mar 2024 - 04:47 - Received a call from 0217890679 regarding Mrs Bing # 6111, 101 in Silvermine Village - Call initially redirected to RV2 but I was able to make contact with caller - They were requesting assistance with getting Mrs Bing on to the toilet as they are unable to help - I thought She was in the bed - Called Lindi and this doesn't really fall under a service call - Called back and advised this doesn't really fall under a medical emergency, I was informed that she is on the floor - neighbour and friend were trying to assist to bathroom but couldn't complete the trip - no fall, no injuries reported - they were unable to support Mrs Bring to the toilet and were told earlier in the day to call CMR for anything - Advised to call healthcare as they can likely get assistance there quicker but to call back if unable to get sorted - Called back after 20 min of no further contact, confirmed she has been lifted by personnel and is now in bed - Brice Lancaster |
| 14 Mar 2024 - 02:39 - Received a call from 0684561042, 57 Helene Crescent Ocean View - Adult Male with Ca brain is unwell, vomiting and shaking - Caller seemed to think we were Groote Schuur ambulance services - advised we are a private ambulance service - non members, no medical aid - Advised we can send crew but there would be a private bill involved - unable to accept private billing - provided Metro contact details - Brice Lancaster |
| 13 Mar 2024 - 13:55 - Received a lifeline alert from Jennifer Bonora #8538 - made contact via device - Accidental alert - no response required - Michelle Thompson |
| 13 Mar 2024 - 11:54 - Received a lifeline alert from Melanie Charlwood #3209. Her device is her bag and must have gone off. She is fine. - Michelle Thompson |
| 12 Mar 2024 - 18:09 - Lifeline alert for Colin F Blaikie, 39 Dolphin Way # 6421 - made contact via device - Accidental alert - no response required - Brice Lancaster |
| 12 Mar 2024 - 15:39 - Received a call from Anton regarding an Adult Male, Mr Plane - Apartartment 27, Evergreen Noordhoek - took a fall with a laceration to head - provided OS contact 0211372707 - made contact OS and spoke to Sister Sharon - she has wrapped the wound but still actively bleeding - Mr Plane says he doesn't want EMS services but it may be due to Dementia and all the personnel surrounding him at the moment - Momentum Medical Aid - Whilst trying to get acceptance of private billing should medical aid not cover dispatch - Sister spoke to NOK Nicola, she said to contact Dr Bell and request assessment from his side - Sister relayed info and said she would call back should we be required - Brice Lancaster |
| 12 Mar 2024 - 14:41 - Received a lifeline alert from Mr Roger Hull #10651. He pressed the wrong button but all is well. Received a call from his wife to check that everything is fine. - Michelle Thompson |
| 12 Mar 2024 - 12:27 - Received a lifeline alert for Mrs Virginia Truscott # 9239. The device activated accidently and all is fine. - Michelle Thompson |
| 11 Mar 2024 - 17:25 - RV5 reports MVA at Bueller Louw in SV - 3 vehicles involved - no injuries - no services required - Brice Lancaster |
| 11 Mar 2024 - 16:10 - Received a call from Mrs Boon, 0829299312, 151 Highway, FH - #2855 - hey 17yo son Henry Boon has climbed onto the roof and is threatening to jump - has threatened self harm before but never gone through with it - Advised we can send crew to but there's not much the crew can do if he is refusing treatment - We cannot legally detain him but SAPS can recommend and enforce a 72 hour psych hold at FBH - She said she will see if she can talk to him - Advised to maybe get in touch with his psychologist or mentor for assistance - She called back again to advise he is sitting on the roof and she thinks he is calming down - Brice Lancaster |
| 11 Mar 2024 - 13:42 - Received a call from Carl Gusman 0824953696 - He is at Windmill Beach Simons Town - Adult Female - likely in her 70s took a fall - scratches on her face - She is with her husband and he says everything is fine and she just needs to rest a little - I advised we are happy to dispatch crew but cannot assess pt against her will - Carl said he will be in the area and will monitor pt - Advised if anything develops to call us and we will dispatch immediately - Brice Lancaster |
| 11 Mar 2024 - 09:53 - Rv2 and A3 mobile to Doodlebugs in SV for a schools program. - Michelle Thompson |
| 11 Mar 2024 - 09:28 - Report from A3 - accidentally damaged one of living hopes beds, moved it and the wires pulled out of the plug - Living hope said it was fine as they should be able to rewire it - Lance and Lorraine OS - Brice Lancaster |
| 10 Mar 2024 - 09:35 - Received a call from 0829419007 - She was looking for advise regarding her neighbour in lakeside - Adult Male 70+ experiencing hallucinations, believes people are following him and trying to kill him - Ex navy - advised the best course of action would be to transport to the nearest EC if it can be done safely - She said she will check on his condition and try to transport privately - Brice Lancaster |
| 10 Mar 2024 - 01:06 - Received a call from Brandon at ADT Fidelity - He has received reports of an Adult woman covered in blood with a child at 93 Lakeview road, Grassy Park - Advised we do not have any vehicles in grassy park and recommended either calling Metro or Netcare911 - provided contact numbers - Brice Lancaster |
| 09 Mar 2024 - 22:37 - Received a call from Mario regarding his wife - feeling feint - both have been sick recently - whilst on the call he said she is feeling better and no response required - Mem11061 - 17 Shiraz Way, Stonehaven Estate - Brice Lancaster |
| 09 Mar 2024 - 17:04 - Lifeline Activation - Allan Booth - # 161 - Made contact via Device - accidental activation - no response required - Brice Lancaster |
| 08 Mar 2024 - 23:39 - @23:52 (021 785 1976) Mrs. Van Rensburg called saying her nose burning with a sharp shooting pain and that she cant sleep due to the wanting something for the pain did advise her if she is given something for the pain she will then transported to hospital - Mrs. Van Rensburg saying she does need to got to hospital but she did call her GP earlier today who did give her a script for meds that she will get tomorrow - Jarod Echardt |
| 08 Mar 2024 - 20:22 - Received a lifeline alert for Mr. Grave , 61 Northshore Evergreen Lifestyle Village , Main road Noordhoek , Mem #10528 - made contact via device - accidental alarm - no response sent - Jarod Echardt |
| 08 Mar 2024 - 14:31 - Netcare called for call in Gugulethu advised not able to assist - - Lindi Bredenhann |
| 08 Mar 2024 - 10:50 - MY LIFELINE test Mrs Raphael done by Jamie - Lindi Bredenhann |
| 08 Mar 2024 - 07:52 - While on route to call 20240307/11 A1 crew reports a PRF book fell from the cubby above the cab and hit khumbalani in the face, she was not injured and was fine to continue to the call and finish her shift. - Lindi Bredenhann |
| 07 Mar 2024 - 19:10 - Rv1 David reports his off run for a bit heading to FBH - Taryn.T will call the control room - Jarod Echardt |
| 06 Mar 2024 - 22:51 - Received a call @ 2154 from Diaan, a psychiatrist regarding a patient of hers who has threatened to commit suicide and wanted to know if we can do a welfare check - unknown if a CMR member - Advised we can send crew but cannot enter premises or detain pt against will - Advised best course of action would be to contact SAPS as they have the legal ability to enter homes and detain for psych hold - Called Diaan back @ 2240 - she is heading to pt residence and should arrive shortly - cnr noordisig and Bordeux road - advised she can call us for a medical emergency should it be required - Brice Lancaster |
| 06 Mar 2024 - 18:17 - Received a lifeline alert for Lee Le Roux, 28 Clifton Parade, Main road , Fish Hoek, Mem #10892 - made contact via device - accidental alarm - no response sent - Jarod Echardt |
| 06 Mar 2024 - 17:10 - Edward (Metro) called asking for assistance for a 2 car MVA on Baden Powell Dr. on the Cnr. towards the Coastal Park Landfill REF# 2203 - call Lindi who advised no we cant assisted - Call Metro back and advised that we cant assisted - Jarod Echardt |
| 06 Mar 2024 - 11:02 - 1051 Bongnie called for a adultF that was in a MVA this morning in Houtbay now having pain to the leg advised about private billing then asked for metro - call logged with metro REF#1319 - Jarod Echardt |
| 06 Mar 2024 - 01:30 - Received a lifeline alert for Lee Le Roux, 28 Clifton Parade, Main road , Fish Hoek, Mem #10892 - made contact via device - accidental alarm - no response sent
- Brice Lancaster |
| 05 Mar 2024 - 23:13 - Received a call from Luke Johnson, 78 Nerina Crescent FH, Mem# 7186 - For his dad David, Adult Male 51 yo - numbness in fingers for the past 4 min - whilst getting info on condition - David said it was just anxiety and no response needed - advised he should monitor his condition and should there be any deterioration let us know and we will dispatch crew - Brice Lancaster |
| 04 Mar 2024 - 16:25 - Jamie reports damage to the back of RV4 - Above and below the Chevrons - DZ is aware, informed by Jamie - unknown when it occurred - Brice Lancaster |
| 04 Mar 2024 - 16:02 - Test of Hendrik Goedharts device Mem 10010 - made contact via device - Device working correctly - Brice Lancaster |
| 04 Mar 2024 - 16:00 - Received a call from 0849285644 regarding an adult female @ 14 Swan Circle, Ocean View - She received a report the there might be an unresponsive Female at the location - Caller was not OS, at work - has no OS contact number - initially called patient victim and when asked if an assault occurred said she doesn't have any information regarding what was happening or has happened - Whilst on the call Lindi called Metro to see if it was logged with them - Call has been logged REF 2 - Metro 32 is already en route - Brice Lancaster |
| 04 Mar 2024 - 15:48 - E/A call declined as primary in Maitland. - Brice Lancaster |
| 04 Mar 2024 - 14:52 - Whilst responding to call 20240304/12 - Eugene backed RV2 into a privately parked vehicle on Clan Monroe Avenue in Kommetjie - no damage to RV2 - Damage to Private vehicle - DZ informed and went out to investigate - Vehicle was left there after weekend festival, GP number plate and hasn't moved since - Neighbours are unaware of who owns vehicle - Note left on vehicle - Eugene went to SAPS to log an incident report - Brice Lancaster |
| 04 Mar 2024 - 11:41 - 0211803106 Male caller wanting advice regarding his mother with diarrhea - they have been giving her rehydrate - if she does not improve wanted to know if we can come out and do IV. I explained our protocol and advised of dr and also provided nurse details. Did advise we can come out and assess. For now will continue with rehydrate. - Lindi Bredenhann |
| 04 Mar 2024 - 09:12 - 0877034735 missed call (rang once) called back went to voicemail - Lindi Bredenhann |
| 03 Mar 2024 - 11:55 - Radios are on TMDL and beeping - Logged with Altron REF 112341 - initially their systems were down but on followup it appears the issue is with Vodacom - Issue is known, logged and being worked on - Brice Lancaster |
| 03 Mar 2024 - 09:21 - Received a call from Elliott regarding her niece 0846808419 in noordhoek - she has had an ear ring stuck in the cartilage of her ear since last night and wants someone to come out to remove - non members - unknown if on medical aid - advised this isn't rerally an emergency call and crew would likely recommend transport to nearest hospital for assessment and removal in a sterile environment - Advised best course of action would bew to privately transport as there would be a private bill involved should we dispatch - Advised to call us should she run into any issues - Brice Lancaster |
| 03 Mar 2024 - 06:42 - A3 reports while transporting a patient through to CMC they noticed a vehicle had lost control and gone into the barrier on top of Ou Kaapse Weg at the second hair pin bend, there are no injuries on the scene but the vehicle is on the hidden corner which is going to cause another accident if no services are able to divert and notify cars on the blind bend. I contacted traffic who advised at this stage they do not have any resources available and their vehicles also stop operating at midnight but they will notate the call incase a vehicle becomes available. I attempted to contact 107 but had no response. D.Zimmerman notified. Contacted Kist SAPS who advised they would notify their vehicle which is currently busy with complaints. Alpha 3 remaining on the scene to create light on the vehicle to prevent further incidents from taking place. @23h00 - A3 proceeding to CMC, the vehicle has been removed from the mountain side by towing services - CMR GO |
| 02 Mar 2024 - 23:00 - A3 reports while transporting a patient through to CMC they noticed a vehicle had lost control and gone into the barrier on top of Ou Kaapse Weg at the second hair pin bend, there are no injuries on the scene but the vehicle is on the hidden corner which is going to cause another accident if no services are able to divert and notify cars on the blind bend. I contacted traffic who advised at this stage they do not have any resources available and their vehicles also stop operating at midnight but they will notate the call incase a vehicle becomes available. I attempted to contact 107 but had no response. D.Zimmerman notified. Contacted Kist SAPS who advised they would notify their vehicle which is currently busy with complaints. Alpha 3 remaining on the scene to create light on the vehicle to prevent further incidents from taking place. @23h00 - A3 proceeding to CMC, the vehicle has been removed from the mountain side by towing services - Abi Bussio |
| 01 Mar 2024 - 22:38 - Received a call from 0824147058 - caller reports her 8 year old son started with a high temperature this early evening, patient has also ben consistently vomiting therefore no medication has been given, the caller wanted to know if we could come to the residence and put up a drip if required, i advised we could not and if the patients fever is on going then it is advisable to take the patient through to hospital for treatment. I also offered to dispatch a vehicle to assess the patient which the caller declined at this stage as she wants to try keep the patient at home instead of going to hospital, the patient is also reportedly hallucinating about surfing lessons but the caller would still rather prefer the patient remain at home for at least another hour for monitoring and she will call back if anything changes - Abi Bussio |
| 01 Mar 2024 - 21:19 - Received a call from DZ with regards to a call he received from Mark Joubert on 0827823927 for an elderly female taken a fall - the patient is at 5a Cannery Row in Bishop's Court, I advised that unfortunately at this stage we have no ambulances to assist with the call but if one becomes available we can dispatch it in direction of Bischops court. While waiting for a CMR ambulance to become available it was decided that to try alternative private services and speak to on scene due to the distance and the call being a primary call. I spoke with Mark who reports he is not on scene but it is at his mom in laws house and his wife is currently speaking with on scene (patients daughter Shannie) - it is reported that the patient is a Discovery Client on the highest plan. The patient is a 83 year old female who recently went into hospital for femur fractures and had pins put in, the patient has been receiving rehab to assist with recovery and returned home to a full time carer, this evening the carer was unable to be with the patient and the patient attempted to make her way to the bathroom, in the process the patient took a fall and caused an open wound to the back of her head. Amongst the open wound the patient is also experiencing dizziness, spinal pain, femur and hip pain. On scene contact is Shannie on 0832988226. I continued to communicate with Mark and his wife who had Shannie on the other line in order to relay information. I contacted ER24 to see if they could assist with the call and they advised they would not be taking the call as they had no resources available, when i asked if I could hand them the call and they could put it on the board until they have a vehicle available while I log it with netcare911 so long due to it being a primary case I was told by the call taker that they will NOT be taking the call at all and we are to phone another service. I made contact with Netcare911 and the call taker took the call and advised we could follow up in 10 minutes to confirm if an ambulance had been dispatched . I contacted Mark to advise him that I had given the call to Netcare911 and while on the phone to Mark he advised that Netcare911 had already called them to advise an ambulance would be on scene in the next 20 minutes. Netcare reference 5586. - Abi Bussio |
| 01 Mar 2024 - 19:49 - Received a accidental MyLifeLine activation from Mrs Dalton - caller confirmed all was well - membership 10030 - Abi Bussio |
| 01 Mar 2024 - 19:36 - Received a call from Sister Trevor at Carlisle Lodge on 0217823013 - for an adult female who has passed away - Patient is JA Willinski and is a patient of Dr Lombard - I made contact with Medical Paging who notified Dr Lombard who will be going out to declare the patient in the next 30 minutes - i attempted to phone carlisle lodge back to inform them of the arrangement but was unable to get through - Abi Bussio |
| 01 Mar 2024 - 03:11 - Lifeline alert from Lee Le Roux #10892 . Accidental activation. All is in order - Jarod Echardt |
| 29 Feb 2024 - 20:50 - A1 came across a MVA turns out to be a stolen vehicle on the M3 out bound towards cape town - x2 SAPS x3 towing on scene - A1 did advise that shot was fired - A1 Km 20028 proceeding to KH - Jarod Echardt |
| 29 Feb 2024 - 14:00 - Lifeline Alert received for Patricia Gussenhoven, #6969, 11 Dronga Security Village, Dronga Road, Peers Hill - accidental alert - no response required - Having issues with device - transferred to Jamie for assistance - Michelle Thompson |
| 29 Feb 2024 - 11:42 - Sheila was injured during transport over Ou Kaap Se Weg 20240229/04 - Fell off bench - Jess is transporting to KH for assessment and WCA paperwork - A2 off run whilst this is occuring - Brice Lancaster |
| 29 Feb 2024 - 10:31 - Lifeline alert from Jo Cullingworth #3907. Accidental activation. All is in order - Michelle Thompson |
| 29 Feb 2024 - 09:56 - Received a call from Michelle regarding her mother - She fell yesterday and woke up this morning nauseas and dizzy - Non Member on Discovery Medical Aid - Advised we can send crew to assess and transport but should Discovery not cover the callout would she be able to accept private billing - unable to accept private billing - Advised the best course of action in this case would be to contact Discovery directly as they will then activate their services (ER24) to assist and may even ask us to assist but it will then be authed from Discovery - Michelle said she would - Advised should her mothers condition deteriorate or there is loss of consciousness to call back and we will assist - Brice Lancaster |
| 29 Feb 2024 - 08:57 - Lifeline alert from Colin F Blaikie #6421. Device was in his pocket and went off accidentally. All is fine - Michelle Thompson |
| 29 Feb 2024 - 03:49 - adding to entry 29 Feb 2024 - 03:43 caller was Marline and contact number is 0663136649 - Jarod Echardt |
| 29 Feb 2024 - 03:43 - @02:43 a lady called saying she was assaulted in Kalk Bay someone saw it and took her down to FBH and SAPS was there with J88 paperwork when with the Dr. who asked her to remove her t-shirt she advised no you can ask that I want another Dr. please then she was removed by the hospital security - Advised the caller there is no medical emergency witch she said this a emergency I need to get to SAPS a safe place as I'm not from the area I'm from George advised her that i will need to speak to a manager first - spoke to Lindi about the call Lindi advised that FBH want just remove a Pt. for no reason and call her back and say if we take her to hospital it will FBH as thats the hospital in catchment area and that you will call SAPS called the caller back advised that on what Lindi has advised - @02:54 Spoke to Sgt Theunisen from Fish Hoek SAPS he advised is aware of her he then said that she is just look for a liftand that Muizenberg brought her to FBH - called Lindi back advised on what Sgt Theunisen said - While on the phone with Lindi the call call back missed the call so called her then she said that she is bleeding as the hospital security beat her before removing from the hospital advised that i will have to talk to manager again - soke to Lindi again told Lindi what she said Lindi advised no call SAPS they must send a vehicle out - @03:08 called Fish Hoek SAPS spoke to Sgt Theunisen advised that the caller wants to lay another assault case - Tried calling the caller back a few times but no answerer advised Lindi that i will log a call with Metro as well - Metro was contact @03:13 and advised with all the info that the caller gave and that SAPS is aware of the call REF#0628 - Jarod Echardt |
| 28 Feb 2024 - 22:14 - @21:50 Branden from the foodzone called saying that someone walked in and asked him to call for a ambu for a lady who looks like she is having a miscarriage behind the Foodzone building - Branden could not give much info about the Pt. - Called and advised Lindi who advised log it with metro - Spoke to Nicole at Metro @21:55 REF#2729 - called the caller back gave the REF# number to him (caller works for ADT) - he did call back @22:02 saying the Pt. is not doing to well advised that I will follow up with metro who said that the case is still pending - Jarod Echardt |
| 28 Feb 2024 - 10:42 - Received a MyLifeLine activation from Mrs Booyens - confirmed all is well - membership 7929 - Abi Bussio |
| 28 Feb 2024 - 08:33 - Received a MyLifeLine activation from Ms Ross - confirmed all is well - membership 4710 - Abi Bussio |
| 27 Feb 2024 - 13:53 - Received a Lifeline alert from Mr. Suter #3541. He accidentally set off the device . All is in order. - Michelle Thompson |
| 27 Feb 2024 - 13:18 - Received a Lifeline alert from Mr. Hull #10651. he accidentally set off the device . All is in order. - J.Echardt - Michelle Thompson |
| 27 Feb 2024 - 09:57 - Received a call from 0827838428. Sounded like a pocket dial. I tried twice to call back but there was no answer - Michelle Thompson |
| 27 Feb 2024 - 06:08 - Received call from 081 388 1692 , adult male calling from Pretoria on behalf of a lady who has a burning sensation in her body , line was very bad and difficult to hear , the lady is in the Sea Point area , i explained to the man that we are based in fish Hoek and that ER24 and Netcare 911 are closer services who work from Cape Town and gave him the relative numbers - Tyron Thomas |
| 26 Feb 2024 - 15:44 - RV2 Jorod reports fire down Huumoed Avenue - DZ informed and asked that crew continue through to Highsigns - Logged call with Fire control - she did mention that Kommetjie fire just booked mobile, but she could not confirm where. RV2 called up and advised they could hear the sirens coming down. - Lindi Bredenhann |
| 26 Feb 2024 - 15:30 - RV2 out duty to uplift RV1 from High signs - Jarod Echardt |
| 26 Feb 2024 - 12:07 - Received a Lifeline alert from Mr de Bruin #11076 Testing device at Reception - Michelle Thompson |
| 26 Feb 2024 - 12:04 - Received a Lifeline alert from Mrs Pam Martin #1802. She accidentally set off the device while putting it into her bag. All is in order. - Michelle Thompson |
| 26 Feb 2024 - 10:28 - #11022 Client had an issue last night with her device. It said connect to the App. I transferred her to Jamie. - Michelle Thompson |
| 25 Feb 2024 - 19:48 - Recieved call from 083 265 9795 , for motorcyclist knocked down , 1 adult male CO chest pain , upon dispatching vehicles , contacting Rv5 and contacting fire/rescue , caller called back saying pt went private transport to hospital . No call logged in time - Tyron Thomas |
| 24 Feb 2024 - 14:47 - TOC - 1420 - Adult Male 72yo - felt feint but passed after some rest and water- initial call came from Checkers SV parking lot - Caller wanted to stop by the base to be assessed - Advised against this course of action as we cannot guarantee medics are at the base and he probably shouldn't drive if he felt feint - offered to send a medic out to him but he declined as he didn't want a public fuss - offered to send a medic to meet him at home for assessment - he didn't really want that because of nosy neighbors - advised assessment will need to occur at residence or parking lot or he could drive to FBH for assessment - Caller will call when at residence - TOC - 1443 - arrived home, had a bite to eat and is feeling much better - may have been blood sugar as known diabetic - will monitor his condition and call back should it deteriorate at all - Brice Lancaster |
| 24 Feb 2024 - 12:06 - Received a call from Beverly Knott, 082 659 0957, 9 Risi Road FH - Mem#5514 - She is having a spasm in her waist (?) - which is quite painful and she wanted to know if there was anything we could do to assist - Advised that any meds we provide to alleviate the pain would require transport to hospital afterwards for monitoring - Recommended that if she could safely see a GP or transport to hosp that would be the best course of action - Advised to call us back for assistance should she require any - Brice Lancaster |
| 24 Feb 2024 - 11:28 - Received a call from Carey-Ann Scagell on 060 973 9248, 16 Poplar Road - Father in law has been constipated for a couple of days and is experiencing Abdo Pain and discomfort - Advised there isn't much our medics can do to assist on scene besides assess patient and recommend hospital transport or not - Advised it may be best to see a GP or transport to hospital for treatment - Caller said she will try get him a docs appointment or take him to the hosp - Recommended that if she needs any assistance to call us and we will send crew - Brice Lancaster |
| 24 Feb 2024 - 10:45 - Lifeline alert for Michelina Colonnello, 53 Upper Kildare Crescent, Fish Hoek, Mem 10678 - made contact via Device - false alarm - no response required - Brice Lancaster |
| 24 Feb 2024 - 08:59 - Received a call from 082 566 792, Tracey Lund, Mem#6225 - They were at dog training at FH sports field when the dog trainer had a seizure - Whilst on the call she cancelled the request as he is post ictal - known epileptic, conscious breathing and talking - Pt doesn't want crew to come out - Advised they can call back if needed - Brice Lancaster |
| 24 Feb 2024 - 06:24 - I did receive a call from the previous callers doctor at Charriot Health, Dr Kemp, who reports the caller didnt want SAPS to come out to the residence last night as the patient is a British citizen on a visa and there has been some legal complications so they would rather wait until morning to either phone back or arrange for a doctor to come out to the patient. - Abi Bussio |
| 24 Feb 2024 - 00:02 - Received a call from Nikki on 0827581380 - address is 16 Northshore drive in Lake Michelle, the caller reports her mom has passed away but they are not wanting SAPS to come out and assess with the declaration of death. I advised that if we come out then SAPS would be required, the caller advised she is going to try the patients doctor from Charriot health and then call us back if we are still needed - Abi Bussio |
| 23 Feb 2024 - 14:17 - Received call at 14h03 (021 784 2220) from lady in ShopRite fish hoek for adult female who collapsed in her wheelchair but is conscious and breathing , navy/military pt . Lady on phone was under impression ShopRite are members but unable to locate membership , told lady i can happily send a vehicle but will need someone to accept private billing . She spoke to someone in the back and said no its fine they will wait for the sick bay ambulance to come from Simonstown . - Tyron Thomas |
| 23 Feb 2024 - 07:01 - Received an accidental MyLifeLine activation from Mr Hull - confirmed all is well - membership 10651 - CMR GO |
| 23 Feb 2024 - 06:35 - Received an accidental MyLifeLine activation from Mr Hull - confirmed all is well - membership 10651 - Abi Bussio |
| 22 Feb 2024 - 19:18 - Received an accidental MyLifeLine activation from Mr Hull - confirmed all is well - membership 10651 - Abi Bussio |
| 22 Feb 2024 - 12:40 - Nurse Geraldine phoned for a Mrs Pamela Naude needing to go to a ward tmr at KH. Pt needs to go for a brain CT (had a fall recently and concerned about her health declining). Pt is on Discovery Medical aid. I explained to the caller the membership and direct admission, also possibility of getting auth from Discovery due to it being direct admission. Not able to accept privt billing not a lot of funds. Caller then asked about via casualty and I explained to her that unfortunately we are no longer able to do this. She could not advise what ward and I did ask her to get a bit more details and I will try and see what I can do from my side regarding the transfer. I spoke to B and we agreed we will do it as a special arrangement, but the return trip is most likely still going to be a concern. The nurse did not phone back and I phoned dr Lombards rooms. The secretary did not have a lot of info regarding the ward etc. She then went to go and ask Dr Lombard and he advise that they do not need an ambulance he will phone Nerina and speak to them again. - Lindi Bredenhann |
| 22 Feb 2024 - 10:56 - Netcare called for a primary call in Blouberg advised them of our location. - Lindi Bredenhann |
| 21 Feb 2024 - 19:39 - Received a MyLifeLine activation from Mrs. Du Toit - caller confirmed all is well and he is testing his device- membership 7716 - Jarod Echardt |
| 21 Feb 2024 - 16:16 - Received a call from an adult male on 0763254339 - caller reports he is from Pretoria and was looking for social worker services in Pretoria, I advised the caller that we are based in Cape Town and unfortunately unable to assist with that situation, the caller reported he was confused as there is a CMR that offers social work services in his area and therefore the person who initially made the phone must have been confused by the two different services. - Abi Bussio |
| 21 Feb 2024 - 13:32 - Received a MyLifeLine activation from Mr Prinsloo - caller confirmed all is well and he is testing his device- membership 11081 - Abi Bussio |
| 21 Feb 2024 - 12:45 - Received a MyLifeLine activation from Mr Prinsloo - caller confirmed all is well and he is testing his device- membership 11081 - Abi Bussio |
| 21 Feb 2024 - 09:54 - 0832562221 pocket dial - Lindi Bredenhann |
| 21 Feb 2024 - 07:05 - Received a MyLifeLine activation from Mr De Bruin - caller confirmed all is well and he accidentally activated the device while checking the time - membership 11076 - Abi Bussio |
| 21 Feb 2024 - 05:54 - 05:50 a adult male called (0785871725) saying that his 4 month old baby is cold asked is the body stiff he said yes - he advised that there is blood coming out of the nose but is not following - he was calling from Langa advised that CMR is in fish hoek gave him Metro number - Jarod Echardt |
| 21 Feb 2024 - 01:55 - @01:46 Laray (0658035483) from 37 Scorpio Rd O/V called saying he is SOB once the caller was advised about private billing Pt. then asked is there a number for a state ambu caller was told that that a ambu can be sent or CMR can log a call with Metro for him - 01:48 called Metro spoke to Dannielle REF#0631 - Jarod Echardt |
| 20 Feb 2024 - 20:02 - Male caller called regarding an adult female unresponsive - Newlands Forest Union Avenue - Jarod made contact with on scene Tashme 0636940992- Cupboard fallen on her not breathing cant feel a pulse - advise him of our current location and will do our best to assist with closer service - made contact with Netcare Not able to assist - Spoke to Fire as we were told by caller there is a fire RV on scene to find out if they made contact with any other services - As per fire call was logged with METRO still pending and they ????do not hand calls over to private services due to them not being able to accept billing and they also dont have medical aid details did advise that the info they got was CPR in progress - In the mean time Jarod made contact with ER24 they are aware of call and vehicle is en route - Jarod spoke to the caller and advised ER en route but he will update him with eta. Remain in contact with ER and was advised +-4min away did update caller and also advise to continue with CPR - PLS note that they do form part of NCC (although not Newlands) at the start of call we were not aware that they form part of NCC. Followed up with ER24 and confirmed that ambulance did arrive on scene and caller on scene also confirmed. - Abi Bussio |
| 20 Feb 2024 - 19:19 - Accidental MyLifeLine activation for Mr Myles - caller confirmed all is well and it was an accidental activation - membership 11030 - CMR GO |
| 20 Feb 2024 - 16:32 - Accidental MyLifeLine activation for Mr Myles - caller confirmed all is well and it was an accidental activation - membership 11030 - Abi Bussio |
| 20 Feb 2024 - 15:19 - Received a call from Donald on 0211805887 - caller reports he resides in Fish hoek and he is looking after a 15 year old male who is suffering from a ear infection, the caller reports he is unfortunately stuck in bed with a stomach problem and cant take the patient down to the GP. I advised the caller we can come out and assess the patient but we are unable to prescribe the patient anything such as antibiotics. I advised the best thing to do would be for the caller to make contact with their GP and see if they can advise of anything and if they dont come right with that then they can call us back and we can see if there is anything we can do. The caller did also refuse any hospital transport/treatment until he has spoken to the patients GP - Abi Bussio |
| 20 Feb 2024 - 15:10 - Received a call from Tracy Boddington on 0832445194 call was initially taken by Michelle for an adult female bitten by a Puff-Adder in the ceres area, the patient is a snake handler and used to be a member therefore phoned us first. No further information received. Abi attempted multiple times to make contact with Tracy with no luck due to ?no signal. At the same time Lindi made contact with Priority care in Worcester to see if they cover that area which they advised they do and they would try make contact with the caller to get more information. Abi eventually managed to get through to Tracy's cellphone and spoke to Jessica who also had an alternative contact number of 0615162213 who reports the patient is her mom that was bitten by a puffadder approx 13km outside of Ceres and they are currently making their way to the ceres hospital as that was the closest hospital according to their Google maps. Michelle made contact with the hospital who advised that they did have stock of anti-venom. Abi continued to speak to Jessica who advised they are driving a white suzuki swift in the direction of the hospital and to not pull over to wait for an ambulance but if they can to rather proceed to the hospital. The patient was bitten by the snake on her right hand between her thumb and index finger. Jessica sent a live location while she was travelling over Mitchell pass towards Ceres away from Cape Town with approx 13km to go. I monitored the callers live location progress and approximately 10 minutes later the live location indicated that they had arrived safely at the hospital. T.Theron is also aware of the call and Lindi did advise Priority care of the patient rather making way privately to Ceres hospital. - Abi Bussio |
| 20 Feb 2024 - 14:42 - Tracy Boddington called to say she was in Ceres and had been bitten by a puffadder. We found out that Ceres Hospital had antivenom. Her daughter was driving and took her to the Ceres Hospital. - Michelle Thompson |
| 20 Feb 2024 - 11:25 - Patricia Shave #8953. Her son called and said his mom has had diarrhea for 4 days. She has only started taking meds today. She has not contacted her GP. I advised him that it would probably take a few doses of meds to start to work. I asked about dehydration and he said he was not on scene. He then said he would rather take her to hospital. He did not ask for an ambulance to take her. He just asked for advice and whether it was necessary for her to go. - Michelle Thompson |
| 19 Feb 2024 - 20:57 - Lifleine alert for Janet Gillet - Apartment 21, Evergreen Noordhoek - Mem 10022 - unable to make contact via device - made contact via member cell - 083 707 1266 - accidental alert - no response required
- Brice Lancaster |
| 19 Feb 2024 - 17:38 - Call - 20240219/8, pt lifted for transportation - crew was assisted by another crew due to pt with increased BMI. Thelma injured her back? muscular injury. Reported to Taryn - Lindi Bredenhann |
| 19 Feb 2024 - 16:58 - Dudu Netcare 911 (REF#5457) called for a 15 yr old male that went camping this past weekend now having ?heatstroke and SOB - Spoke to the on scene caller Pt. sister when talking about private billing incase the Pt. is not transported caller spoke to some else they then opted for private transport and asked where can they go advised they can go to FBH Medicross FBH Longbeach medical Harborbay Medical and TMH - on scene numbers 0749225016/0604083016 - Jarod Echardt |
| 19 Feb 2024 - 16:08 - 17 Bermuda 0766293168 My Lifeline test. - Jarod Echardt |
| 17 Feb 2024 - 21:48 - Received call from 082 774 8109 , Mrs Burke at 10 Peri Road , Clovelly membership #2750 for her 10 year old son who fell off monkey bars +- 2 hours ago and wanted to know what advice there is or what to look out for . Explained to her that the normal symptoms of headache , blurred vision , sensitive to light , nausea and vomitting can occur in concussions/head injuries . Caller said that there were no current symptoms present , offered to send someone out to check up and could advise from there , caller said no its fine , she will monitor child . Told caller that if any of the symptoms do arise , to call us and we can send a vehicle out to assist and possibly transport and that hospital may do further tests ie like CT scan to assess whats going on beneath . - Tyron Thomas |
| 17 Feb 2024 - 09:09 - Received a call from Sonya Stiger, 0791613378, 2A Catalina Crescent Capri - She has had a tight chest since yesterday and wanted to join so we can come out and assist - Advised she is welcome to join but this callout is likely not going to be covered by her membership - Advised of membership types and benefits - No medical Aid - Advised we can send a crew to assess and tend to her but there will be a private bill - She also says she will refuse to go to hospital and is unable to cover the bill - advised of Metro services but she did not want their contact details - Saw GP yesterday and will try see him again today - asked if Stuart can give her a call on Monday - forwarded her details to Stuart - Brice Lancaster |
| 16 Feb 2024 - 11:25 - DZ came across a mva on Ou Kaapse Weg. Taxi has gone off the road. Called traffic and they will send a vehicle shortly. DZ reports 1x AM/P3/G refusing treatment. Towing o/s. - Michelle Thompson |
| 16 Feb 2024 - 10:35 - Received a call from Mr William Lambert, 0828002289 regarding a discharge home for his wife, Henrietta Lambert - She was initially going to go to step down @ Faircape Tokai Estate but they had no beds avail - Members 7084, no add on but have been members since 2013 and never used us - B authed a one time free discharge due to membership length - Before we could dispatch a vehicle KH called and informed us that faircape tokai has a bed avail today and patient will be transferred using their service provider - confirmed with Faircape Tokai and Mr Lambert - he says he may utilise us next week for discharge home from Faircape Tokai - 4 Addo Close, Addo Road, FH - Brice Lancaster |
| 16 Feb 2024 - 08:25 - DZ came across a mva on Ou Kaapse Weg. Taxi has gone off the road. Called traffic and they will send a vehicle shortly. DZ reports 1x AM/P3/G refusing treatment. Towing o/s. - Michelle Thompson |
| 16 Feb 2024 - 08:23 - FBH Casualty called to say that the Pt from last night - Joanna van Biljon wants the items she gave into our safe-keeping back. Greg Craig is taking them to her and will get her to sign for them - items include, R5670.00 cash, 1x cellphone android, 1x passport, 1x glasses and 1x Louise Vuitton Handbag, - Michelle Thompson |
| 16 Feb 2024 - 05:44 - Received a call from Margen on 0765406304 for residence 43 Alcore avenue in Ocean View. Caller reports an adult male will not wake up. Onscene is 0796445580-Clifton. I attempted to contact on scene who did not answer. the address is non members so I made contact with Lindi who advised we continue to try on scene but log the call with metro so long. I logged the call with metro under reference 0554. I phoned the caller back to advise him of this and he said he just saw the patients car being driven down the road but he does not know an update of the situation and will only be able to go find out later and then he would call back, I advised Lindi of the above. - Abi Bussio |
| 16 Feb 2024 - 03:43 - Received a call from 0827581380 - caller reports her daughter of 5 years old has had a on going fever for approx 4 days and they are struggling to break the fever, I offered to dispatch a vehicle out to the callers house to assess the patient and also advised her that unfortunately there is not much we can do to break the fever at home and that she would more then likely need to go to hospital for further treatment in order to break the patients fever. The caller has opted to rather take the patient through to hospital privately, I did offer on multiple occasions to send someone to assess the patient but the caller declined - Abi Bussio |
| 15 Feb 2024 - 21:59 - Received an accidental MyLifeLine activation from Mr Goedhart - confirmed all is well and the caller accidentally knocked the button - membership 10010 - Abi Bussio |
| 15 Feb 2024 - 21:59 - Alpha 3 crew Ronnie and Khumbi went back to the hospital to have the patient sign for the items they are delivering to T.Theron from the patient at call 20240215/10 as per D.Zimmerman request - items include, R5670.00 cash, 1x cellphone android, 1x passport, 1x glasses and 1x Louise Vuitton Handbag, the patient has signed the items over to the crew who will be delivering the items to T.Theron now. - Abi Bussio |
| 15 Feb 2024 - 21:02 - Alpha 3 crew Ronnie and Khumbi went back to the hospital to have the patient sign for the items they are delivering to T.Theron from the patient at call 20240215/10 as per D.Zimmerman request - items include, R5670.00 cash, 1x cellphone android, 1x passport, 1x glasses and 1x Louise Vuitton Handbag, the patient has signed the items over to the crew who will be delivering the items to T.Theron now. - Abi Bussio |
| 15 Feb 2024 - 20:39 - Received an accidental MyLifeLine activation from Mr Penning - confirmed all is well and the caller accidentally knocked the button - membership 9891 - Abi Bussio |
| 15 Feb 2024 - 20:24 - Received a call from Cathy on 0825705317 caller reports she is the owner of the residence at call number 20240215/10 and would like to know what happened at the scene regarding the patient, I advised the caller that I would call her back once speaking to a manager to confirm what information may or may not be provided to her. I contacted D.Zimmerman who was on the scene and advised I could tell the caller that the patient "sustained deep lacerations causing severe bleeding but we are unable to disclose the cause of her injuries due to POPPI act". I phoned the caller back to advise her of this and she wanted to know who she could contact to assist with the scene being cleaned up due to as per the neighbors there was a lot of blood, I advised the best people would be SAPS due to the circumstances also involving the case that they may be able to advise the caller on how to approach the situation further in a legal aspect and having the appropriate contacts for forensic scene cleaning due to the blood. - Abi Bussio |
| 15 Feb 2024 - 15:53 - E/A webdisp declined as it is to Nyanga. - Tyron Thomas |
| 15 Feb 2024 - 10:48 - Received a call from Victoria 0780444842 requesting an ambulance for her mom who has fallen at 3 Swallow Drive, Tokai. I advised her that ER24 are much closer. I told her that if they can't help then she is more than welcome to call us and we will send a vehicle. - Michelle Thompson |
| 15 Feb 2024 - 10:45 - Received a Lifeline alert from Lesley Fisher #11076. She is at the office testing her device. - Michelle Thompson |
| 15 Feb 2024 - 10:05 - Received a pocket dial from 0722889469. All is well - Michelle Thompson |
| 15 Feb 2024 - 09:43 - Received a Lifeline alert from Bob Brinkcate #244. All is well. It was an accidental activation - Michelle Thompson |
| 15 Feb 2024 - 09:09 - Received call from Dale , 082 462 5486 , for a cyclist knocked down , along Kommetjie road , Pt is on the sidewalk and caller is requesting assistance . While logging call and dispatching A1 , Rv5 was notified of call and control was told to log call with Metro . A1 stood down and Metro contacted - Tyron Thomas |
| 15 Feb 2024 - 08:49 - Received a Lifeline alert from Rhoda Moore #2973. Not able to get through to her on any of the numbers. Made contact with her nok Mr Koos Botha. He has also tried to contact her. He will try her neighbours and get back to us. False alarm. Device activate by itself. Jamie will look into it. - Michelle Thompson |
| 15 Feb 2024 - 07:17 - Received a Lifeline alert from Dorothy G Thompson #4502. Her Lifeline appears to be faulty so she will bring it in to the office - Michelle Thompson |
| 15 Feb 2024 - 02:45 - Received a call from Sharia on 0820837829 - caller reports she resides at 4-13th second avenue, woodlands, Simons Town and woke up feeling like her heart was beating very fast about 3-4 hours ago, the patient took her heart rate and reported her heart rate was sitting at 110 beats per minute and that has left her feeling anxious. I offered to dispatch someone out to the patients residence and advised that there would be a private bill if the caller is not a member to which the caller advised she would rather make arrangements privately to get to hospital, I also gave the patient Metros contact number to use should she feel necessary. - Abi Bussio |
| 15 Feb 2024 - 01:41 - Received a call from Mr Sandison which diverted to RV2 - patient is running a slight tacki of 108 and a slightly elevated BP, the patient was speaking to Monique and advised that he has a mouth infection and while he was on the phone to her both his heart rate and BP went down and he began to feel better, RV2 did offer to still have someone go out to the patient but he refused any further treatment from CMR. - Abi Bussio |
| 14 Feb 2024 - 21:30 - Received a accidental call from 0766840201 - caller confirmed all is well - Abi Bussio |
| 14 Feb 2024 - 11:52 - Received a Lifeline alert from Graham and Joyce Futcher #10529. No answer on the device or his cellphone. Their carer answered the home phone and said she is at home with Mrs Futcher and that Mr Futcher is in CMC. - Michelle Thompson |
| 14 Feb 2024 - 00:32 - A1 when driving out gates started to close caught the ride side of the vehicle - Lindi is aware of it - Princess is making contact with D.Zimmerman - Jarod Echardt |
| 13 Feb 2024 - 15:13 - Received a call from 0826928412 - appeared to be a pocket call - made contact with the caller who confirmed all is well and it was a pocket dial - Abi Bussio |
| 13 Feb 2024 - 11:57 - Received a Lifeline alert from Nigel Harry Elliott Myles #11030. I called the device and could only hear classical music. I called both his and his wife's numbers and there was no answer. I then called his daughter Jenny. She said they had said they were going to visit a friend and were probably driving. She would continue to try and get hold of them. She then called back and said it had been an accidental activation. - Michelle Thompson |
| 12 Feb 2024 - 19:31 - Abi.B reports the traffic lights are out @ Buller Louw Rd and Ou Kaapse Rd - call has been logged with CCTC REF# 9116650497 - Jarod Echardt |
| 12 Feb 2024 - 09:20 - Mr Gidlows called for what appears to be a lady? assaulted on the side of the road between Macassar and Harare on Baden Powell. I advised the caller of our location and told him I will log the call with Metro. I logged it with METRO no Ref given as yet as they wanted to speak to the caller first to get a more exact location. - Lindi Bredenhann |
| 12 Feb 2024 - 09:16 - Received a call from Miriam 0725497266. She says her son has been talking to himself all night. She says this has been happening for about a month. I advised her that we are a private service and she will have to pay for the call. I offered to phone Metro or said she must take him to the Clinic. She says he refuses to go. I then informed her that then there is nothing any ambulance can do as we cannot take him if he refuses. She then put the phone down. She did not give me her address so I couldn't log it with Metro. - Brice Lancaster |
| 12 Feb 2024 - 05:35 - Received a call from 0846234308 regarding his partner - Adult Male, nausea and vomiting for 3 hours, took an antidepressant and had some wine last night but did not take more than his regular dosage - Dizzy and unable to stand - staying at 10 Ravenscraig Rd, Green Point - Advised we are located in Fish Hoek and recommended to call closer services - on Discovery medical aid - provided Netcare and ER24 contact numbers - Brice Lancaster |
| 11 Feb 2024 - 23:09 - An incoming call came in whilst talking to Mr Groom - as per below - Diverted to RV2 - Caller is Marais 0664114876 - His partner Adult Male 38yo has had diarrhea for the last hour and is not doing well - general malaise - no medical aid - non member private billing accepted - Called OS - Spoke to Marais, he would like crew to come out and assess - whilst on the call his partner requested to cancel call - advised if he can safely transport to FBH Privately that may be the best course of action - Advised to call us if they require any assistance and we will send crew out - Brice Lancaster |
| 11 Feb 2024 - 22:51 - Received a call from Mr Groom, 6 Darlington Avenue, FH, Mem 1744 - He is requesting that we send crew out to shift his wife on the bed as she is uncomfortable, unable to do so himself - Crew has gone out to them twice today 20240211/17 and 20240211/22 for patient who had fallen and unable to get up - no injuries on assessment at both calls - Advised this is not really an emergency call and asked if I can call him back - consulted with Lindi regarding call - She advised that is not really an emergency call and we shouldn't send crews out for this type of assistance, it is generally a carers purview for this type of assistance - Called Mr Groom back and advised this is not an emergency and we can't really send crew out to assist in moving her in bed - provided Mr Groom contact numbers for Caring companies - Mobile Frail Care and HomeLeigh - Advised they should call should there be any medical needs and we will be happy to send crew to assist - Brice Lancaster |
| 11 Feb 2024 - 20:39 - Monique was scratched by patient during transport - Has taken Dip Vaccine and tended wound - T. Theron aware - 20240211/21 - Brice Lancaster |
| 11 Feb 2024 - 15:52 - Accidental MyLifeLine activation received from Mr Klopper - confirmed all is well and the caller accidentally activated the button- membership 9287 - Abi Bussio |
| 11 Feb 2024 - 14:48 - Received a call from Sargent Pupuma from OV SAPS on 082525222618 - 3181 Mbekweni street in Masi for a patient who drank an unknown substance, caller wanted to know if we received the call, I advised not and asked if there was someone on the scene to which he advised not yet but they are on route, I offered to dispatch an ambulance and advised there would be a private bill alternatively they can contact metro so long and phone back if they still require our assistance once they have assessed the situation. The caller advised he cant accept the private bill on behalf of the patient so he will contact metro so long and phone back if required - Abi Bussio |
| 11 Feb 2024 - 13:29 - Accidental MyLifeLine activation received from Mr Mitchelle - confirmed all is well and the caller accidentally activated the button- membership 498 - Abi Bussio |
| 11 Feb 2024 - 11:13 - Alpha 1 reports traffic lights are out corner of Buller Louw and Ou Kaapse Weg, vehicles driving without stopping to check it is clear - traffic lights are out due to loadshedding - logged the call with Mark at 107 call centre who has notified traffic officials to be dispatched to the location during stage 6 loadshedding due to the 4 hour loadshedding - logged under reference 1001911010 - Abi Bussio |
| 11 Feb 2024 - 11:02 - Accidental MyLifeLine activation received from Mrs Moody - confirmed all is well and the caller accidentally activated the button- membership 9926 - Abi Bussio |
| 11 Feb 2024 - 10:26 - Accidental MyLifeLine activation received from Mrs Alexander - confirmed all is well and the caller accidentally activated the button while trying to take it off charge- membership 10934 - Abi Bussio |
| 11 Feb 2024 - 07:46 - Received a call from Linda on +1347669232 - caller reports she is requiring a transfer of a patient from Cape Town international airport to Christiaan Barnard Memorial Hospital the caller advised she is not able to give out any information regarding the patient and that the patient has just come out of surgery, I advised the caller that we would need a bit more information to get the appropriate services for the transfer and quotation to which the caller advised that she had already spoken to other ambulance services who said they could assist with limited information and that she would rather contact an alternative service and then hung up the call. The caller reports she cant share any information regarding the patient as it is a high security privacy case. - Abi Bussio |
| 10 Feb 2024 - 22:05 - Received a WhatsApp call from 0847931819 that was unable to connect - called back but they hung up after greeting - Brice Lancaster |
| 10 Feb 2024 - 19:04 - Received a call from Sister Jacqueline from Noordhoek Manor - Adult Male fell, still on floor - not much info on potential injuries - 20 Horseshoe Close - advised I will send crew to assist - before Dispatch could occur she called back to cancel as patients daughter said emergency response is not required, she is a registered nurse and will assess him herself - Brice Lancaster |
| 10 Feb 2024 - 18:42 - Received a call from Nur at Connection Mental Healthcare - we transported a patient of theirs through to hospital earlier today - the patient left his backpack in A1 which has been located and will be dropped off back at the facility shortly - 0215410643 - CMR GO |
| 10 Feb 2024 - 18:39 - Received a call from Nur at Connection Mental Healthcare - we transported a patient of theirs through to hospital earlier today - the patient left his backpack in A1 which has been located and will be dropped off back at the facility shortly - 0215410643 - Abi Bussio |
| 10 Feb 2024 - 09:15 - Accidental MyLifeLine activation received from Mr Rothwell - confirmed all is well and the caller accidentally activated the button while trying to take it off charge- membership 10306 - Abi Bussio |
| 09 Feb 2024 - 18:08 - Received a call from 0833509571, he stopped and picked up two teenagers he found drinking brandy on the side of the road at Crafters Valley, Noordhoek - Vomiting and 1 has passed out - still breathing - patients are in his Buckie - advised if he can safely transport to get them through to FBH - they will be able to assess and monitor patients - advised that if condition deteriorates to call back and we will dispatch crew - He was not the guardian of the teenagers - Brice Lancaster |
| 09 Feb 2024 - 15:11 - Received a call from 0713513044. Loren Human #10230. She has had gastro for 3 days. She is feeling very dizzy and disorientated. She spoke to her GP who said she probably needs a drip and asked if we can do this. I told her that we would then have to transport her to hospital. She declined and said she would continue to take Redryhate. - CMR GO |
| 09 Feb 2024 - 15:00 - Received a call from 0713513044. Loren Human #10230. She has had gastro for 3 days. She is feeling very dizzy and disorientated. She spoke to her GP who said she probably needs a drip and asked if we can do this. I told her that we would then have to transport her to hospital. She declined and said she would continue to take Redryhate. - Michelle Thompson |
| 09 Feb 2024 - 12:37 - A3 - was damaged by an automatic gate on transfer 20240209/10 - Dz has been informed - Lindi has been informed - Brice Lancaster |
| 09 Feb 2024 - 09:34 - Update : Ms Burns #215. Rv2 reported that gate is locked but the door and windows were open. Dispatched Rv5 as well and ST SAPS. Rv2 jumped over the gate. Pt apparently activated her device to test it. When Rv2 got there she was sleeping. All is fine. - Michelle Thompson |
| 09 Feb 2024 - 09:31 - Update: Mrs Stannard #2576 No reply from member's device or phone or any of the emergency contacts. Rv2 went out to check. No answer at the residence. Neighbours report that the member went out earlier and she was fine Comms seem to be down in ST - Michelle Thompson |
| 09 Feb 2024 - 08:45 - Received a LIfeline alert from Ms Burns #215. Tried the device but no answer. Called on her Cell phone. No answer. Not able to make contact with any of the emergency contacts. Eventually got hole of Eleanor who is Johannesburg who asked us to go and check. - Michelle Thompson |
| 09 Feb 2024 - 08:35 - Received a LIfeline alert from Ms Stannard #2576. Tried the device but no answer. Called on her Cell phone. No answer from all nok. Dispatched RV2 - Michelle Thompson |
| 08 Feb 2024 - 21:56 - Received call from 083 633 7614 @ 21h23 , Ms Julie Torrente membership #8329 , called saying her dad has suddenly started shaking uncontrollably , temp was sitting at 36.4 , known diabetic and prone to UTI'S , caller wanted someone advice , told caller that there is possibly an infection of some sort (UTI, BLOOD, CHEST ETC ) and the only way they can confirm that is if blood tests are taken and dad be taken to a hospital . Caller wanted to know what to do , advised caller that i can send someone out to assess but unfortunitely all my vehicles were out and busy on calls (Rv1 in Noordhoek , Rv2 with A2 at Kingsbury , A1 and A3 at TMH)to which caller was understanding but dont want to say that someone will be there shortly and it ends up taking an hour or 2 for a vehicle to get there , so advised caller that if dad is comptus and mobile enough , to take him in a car through to hospital . Call ended . Then received call from Dr Kempe regarding the same pt , saying family called him to which he also said pt must be taken through to hospital , called asking if all we having a busy night . Dr said that he will try and make a plan then . Then called Ms Torrente back saying that an ambulance has stood free and are returning from TMH , would she still like someone to have a look and possibly transport , Ms Torrente said no its fine , they were able to get him in a car and on the way to CMC , I confirmed is she 100% sure to which she confirmed and said its fine , they will go privately - Tyron Thomas |
| 08 Feb 2024 - 17:49 - Received a call from Susanne Saebel, 14 Nerine Crescent, Mem5880 - Adol Daughter spilt boiling soup on her hand - thumb and palm about half the hand - in pain and holding it in icy water - No blistering present - advised to treat pain with painkiller - Apply burnshield for relief - monitor her condition and if any deterioration to call us for assessment - Brice Lancaster |
| 08 Feb 2024 - 15:40 - Lifeline alert for Ghislain and Yvette Couvreur, 65 Lakeshore, Evergreen Lifestyle Village, Noordhoek - MEM 10521 - They were testing the device - no response required - Brice Lancaster |
| 08 Feb 2024 - 13:26 - Received call from adult female 0725497266 for her son - having some sort of psycotic episode - bit of a language barrier between caller and me - SAPS was on scene and told her she must phone CMR - Non member always go to FBH - logged call with METRO REF 1630 - pls note call dropped towards the end with caller. - Lindi Bredenhann |
| 08 Feb 2024 - 06:43 - Received a panicked call from 0834097206- caller advised his sister has knocked her head on something and is now not responding very well, the patient has been loading into a private vehicle and the caller wanted to bring the patient through to the CMR office from Noordhoek side, I advised the caller it would be best to take the patient directly to FBH instead of coming to the office as it is not guaranteed that there will be paramedics at the office to assist him, I also offered to dispatch a vehicle to him but he said the patient was already in a private vehicle so they would just drive her to the hospital. I did consult with Lindi regarding the call - CMR GO |
| 07 Feb 2024 - 23:48 - Received a panicked call from 0834097206- caller advised his sister has knocked her head on something and is now not responding very well, the patient has been loading into a private vehicle and the caller wanted to bring the patient through to the CMR office from Noordhoek side, I advised the caller it would be best to take the patient directly to FBH instead of coming to the office as it is not guaranteed that there will be paramedics at the office to assist him, I also offered to dispatch a vehicle to him but he said the patient was already in a private vehicle so they would just drive her to the hospital. I did consult with Lindi regarding the call - Abi Bussio |
| 07 Feb 2024 - 23:43 - Received a call from 0716064528 - caller reports his 1 year old son has had a on going fever of 40 degrees for majority of today, they have given the patient some medication throughout the day but he does not appear to improving with this round of medication, the caller wanted to know what else they can do in this situation, I offered to dispatch a vehicle out to the residence to assess the patient and advised that there is unfortunately not much we can do for a on going fever so the next best thing to do would be for the patient to go through to hospital, the caller advised all was well and he would take the patient privately through to hospital. I did advise the caller that if anything changes or if they would like for the patient to be assessed to please not hesitate calling back and I would dispatch a vehicle out to the patient, I did also inform the caller the possibility of on going fevers leading to seizures in younger children. - Abi Bussio |
| 07 Feb 2024 - 22:03 - Received a call from 0716064528 - caller reports his 1 year old son has had a on going fever of 40 degrees for majority of today, they have given the patient some medication throughout the day but he does not appear to improving with this round of medication, the caller wanted to know what else they can do in this situation, I offered to dispatch a vehicle out to the residence to assess the patient and advised that there is unfortunately not much we can do for a on going fever so the next best thing to do would be for the patient to go through to hospital, the caller advised all was well and he would take the patient privately through to hospital. I did advise the caller that if anything changes or if they would like for the patient to be assessed to please not hesitate calling back and I would dispatch a vehicle out to the patient, I did also inform the caller the possibility of on going fevers leading to seizures in younger children. - Abi Bussio |
| 07 Feb 2024 - 21:28 - Received a call from Mr Apollo at Metro control for request with a gunshot victim at 7 Stella court, Hydra avenue in Ocean view. Metro reference 2568, Onscene- Tyree 0676374961. I contacted on scene who reported that the patient has a gunshot between his collar bones just below his adams apple, the patient is conscious, breathing and talking. I consulted with Lindi regarding the call who requested we hand the call back to metro. I contacted metro and advised we are unable to assist them with the call. - Abi Bussio |
| 07 Feb 2024 - 20:13 - As per previous OB entry - Lindi advised she took a drive past the scene to investigate - advised Metro can stand down as there is no person lying on the side of the road - Metro stood down - Abi Bussio |
| 07 Feb 2024 - 20:02 - Received a call from Mike on 0829004545 who reports he resides at Stonehaven estate and while driving into the estate he noticed someone lying on the side of the road outside the estate, the person is an adult female who is reportedly lying on the side of the road, the caller did not stop but reports the patient looks unwell. The caller reports he also notified the guards at the entrance of the estate of the situation. I made contact with Lindi who advised we log the call with metro which I have done under reference 2464. As per Lindi if another call is received regarding the lady then we can dispatch a vehicle out to investigate - Abi Bussio |
| 07 Feb 2024 - 06:57 - MyLifeLine device activation from Mrs Redeker - confirmed all is well - membership is 1977 - struggled to get through to device - CMR GO |
| 06 Feb 2024 - 23:15 - MyLifeLine device activation from Mrs Redeker - confirmed all is well - membership is 1977 - struggled to get through to device - Abi Bussio |
| 06 Feb 2024 - 23:13 - MyLifeLine device activation from Mrs Redeker - confirmed all is well - membership is 1977 - struggled to get through to device - Abi Bussio |
| 06 Feb 2024 - 06:08 - @19:50 Ben (0744900821) called for his Dad who was spider bites all over both legs when asking if they are members of CMR caller and the Pt. was unsure - looked on the database nothing was found at the time of the call used the surname and address ( 17 Village Ln, Noordhoek ) - advised the caller that no membership can be found at the moment but so long they can accepted a private bill and I will make a note about the membership on the call - caller wanted to know how much is the call out fee advised is R1105.00 and can go up from there - caller then said can i bring my dad down to the office advised it not allowed all the time due to not having a vehicle at the office - caller showed up here here @20:00 A1 Princess and a look at the Pt. well talking to the Pt. Lindi walked and advised that anti-biotics is needed due to the Pt. glans starting to swell up Pt. then said i will go to FBH now - Jarod Echardt |
| 06 Feb 2024 - 01:39 - Travis(0627410388) phoned for a +- 40 yr old male who is known with TB is now SOB and vomiting Travis did try calling metro but no luck once he was informed about the private billing he said that will be a problem advised that i will call metro for him - called metro spoke to Nicholas REF#0540 - Called Travis back he advised that he has gotten the SMS from metro and that the Pt. parents are coming to pick him up - Jarod Echardt |
| 05 Feb 2024 - 12:15 - Received device activation from Neil and June MyLifeLine - confirmed all is well and they were busy testing the device - membership 9100 - Abi Bussio |
| 05 Feb 2024 - 11:51 - Accidental MyLifeLine activation received from Mrs Gillain Alexander - confirmed all is well - membership 10994 - Abi Bussio |
| 05 Feb 2024 - 11:50 - Accidental MyLifeLine activation received from Mrs Gillain Alexander - confirmed all is well - membership 10994 - Abi Bussio |
| 05 Feb 2024 - 09:34 - Received lifeline alert for Carole Delpierre - #2535 - - device -activated by CMR in error - no response required - Michelle Thompson |
| 04 Feb 2024 - 02:25 - Called Constable Ryan back for Update regarding below entry - Metro still did not arrive OS - patient was transported privately to FBH - Brice Lancaster |
| 04 Feb 2024 - 01:55 - Received a call from constable Ryan SAPS OV - patient is conscious breathing and talking - they have logged the call with metro but are still waiting on a vehicle - no medical aid - advised we can send crew out to assess and transport but there will be a private bill - Cnst said she would wait for Metro - Advised if patient loses consciousness or condition becomes unstable to call back and we will do what we can - called metro for REF and eta on vehicle - REF 0189 call was logged at 0120 and they have no ETA on vehicle - Brice Lancaster |
| 02 Feb 2024 - 08:17 - Received a missed call from 0727408878. Called back twice and got "this number is not available" - Michelle Thompson |
| 01 Feb 2024 - 18:35 - Received a call from 0823391598 - he didn't mean to call CMR - no response required - Brice Lancaster |
| 01 Feb 2024 - 16:41 - Received lifeline alert for Lynne Smith - 11 High Gate, Pass Road - Mem 9433 - testing device - no response required - Brice Lancaster |
| 01 Feb 2024 - 16:40 - Received a call from Jennifer Knight, 087 802 6399, Cottage 20 Evergreen Noordhoek - was bitten by a spider last night - Sister has assessed and and tended to bite but it is swelling a bit - No other symptoms, no nausea, dizziness or pain - No leakage by wound - Advised swelling is to be expected - advised to monitor condition and call if any deterioration - Brice Lancaster |
| 01 Feb 2024 - 15:01 - Received a Lifeline alert from Melanie Charlwood #3209. No answer on the device. Called her Cellphone and all is well, She said it must have gone off in her handbag, - CMR GO |
| 01 Feb 2024 - 11:51 - Received a call from 076 709 7026, Selwyn Birkan, Mem 10025 - no answer after greeting - called back and it was an accidental dial - no response required - Brice Lancaster |
| 01 Feb 2024 - 11:46 - Received a Lifeline alert from Melanie Charlwood #3209. No answer on the device. Called her Cellphone and all is well, She said it must have gone off in her handbag, - Michelle Thompson |
| 01 Feb 2024 - 10:03 - Received a Lifeline alert from Neil & June #9100. Wanted to speak to someone about his device and the GPS location not being accurate. We referred him to Jamie. - Michelle Thompson |
| 01 Feb 2024 - 10:00 - Received a missed call from 0848185284Tried to call back twice but no answer. They are not members. - Michelle Thompson |
| 01 Feb 2024 - 09:42 - Received a Lifeline alert from Pam Lightfoot #9292. Accidental alert. All is good. - Michelle Thompson |
| 01 Feb 2024 - 09:10 - My Lifeline Pam test - Michelle Thompson |
| 01 Feb 2024 - 07:20 - Received a missed call from 0848185284Tried to call back twice but no answer. They are not members. - Michelle Thompson |
| 31 Jan 2024 - 18:45 - Received a call from 0614598538 - his son was Dizzy and nausea last night - he was fine during the day but now has nausea, dizziness and abdo pain - non member - wanted someone to come out and assess - advised we can send crew to assess but there may be a private bill - Asked about nearest hospitals - advised FBH is nearest but if covered by medical aid / travel insurance the nearest private hospital would be CMC or TMH - Brice Lancaster |
| 31 Jan 2024 - 17:04 - Received a call from 0834444044 - no answer after greeting - called back and it was an accidental dial - no medical response required - Brice Lancaster |
| 31 Jan 2024 - 15:00 - Received a missed call from 0210232662. I tried to call back twice but there was no answer. - CMR GO |
| 31 Jan 2024 - 12:23 - Received a missed call from 0210232662. I tried to call back twice but there was no answer. - Michelle Thompson |
| 31 Jan 2024 - 11:42 - Received a Lifeline alert from Mrs Moore #2973. Just testing the device. All is good. - Michelle Thompson |
| 31 Jan 2024 - 09:25 - Received a Lifeline alert from Mr Grave #10528. All is in order. Accidental activation - Brice Lancaster |
| 31 Jan 2024 - 07:44 - Received a Lifeline alert from Mrs Bradshaw #3953. She says she keeps getting reminders to recharge the device but it was charged all last night. All is good. I said that I would ask Jamie to investigate. - Michelle Thompson |
| 31 Jan 2024 - 03:37 - Received a call from Graham on 08248564879 who reports he received a call from his sister Donna on 0722767698 at the residence of their father at 31First crescent in Fish Hoek. The patient is a 93 year old male who has taken a fall and has a laceration to his head, the patient has been assisted off the floor and is walking around. I offered to dispatch an ambulance after speaking with Richard via Donnas contact number who is with the patient and they declined the offer after finding out there would be a private bill as they thought we might be able to assist the patient with stitches so they will rather take the patient to hospital for stitches - Abi Bussio |
| 30 Jan 2024 - 20:20 - @approx 18h00 this evening while Alpha 4 was at a film shoot event with crew C.De Meyer and P.khumalo, the vehicle was reversed into a tree. D.Zimmerman is aware of the damage and has attempted to straighten the damage so the door is able to close - Abi Bussio |
| 30 Jan 2024 - 20:11 - Received a call from Brent on 0834374347 - caller is a patient who was sent to a unknown step down facility from CMC post CVA treatment. Patient is ?wanting to be taken out of facility and back to CMC, reportedly being held against his will. I attempted to phone the caller back and heard him having a conversation with the nursing staff who are busy assessing him. I ended the call as the patient was not speaking into the phone and the line was very bad. It sounded like the patient was telling the nursing staff that his arm is going numb and he feels dizzy. I attempted to phone the patient back but had no response - Abi Bussio |
| 30 Jan 2024 - 07:28 - Received call at 07h13 from Russell human for 16 year male unresponsive in bed , art #3 Harpenden Road in lakeside , on medical aid . Called on scene number 071 278 5940 and spoke to Shaun (Pts dad) who said pt was fishing over the weekend and got a fish hook lodge in foot , pt is normally awake around 6am but wasn't waking up , mom eventually woke child up and proceeded to put child in car and take him through to tokai melomed . Pt was already in car and dad was rushing home to get to hospital and said its fine , no response needed as he didn't want to unnecessarily call out an ambulance . - Tyron Thomas |
| 30 Jan 2024 - 06:44 - Received a call from Metro for reference 0633. reports of a 24 year old male with SOB in red hill community, call was logged at 03h00 and multiple ambulances had been dispatched and then diverted from the scene. On scene contact number 0786178252. I attempted to contact on scene but it said the number was incorrect. I spoke with Lindi regarding the call and handed it back to metro due to no answer on scene and delay since metro receiving the call. - Abi Bussio |
| 29 Jan 2024 - 21:54 - Received a call from Kari on 0762883473 - caller reports she is on anti-depressant medication and is due to take her medication now but has had consistent vomiting this evening which appears to have subsided, the patient wanted to know if she should take her medication or rather leave it incase she vomits again and then her medication does not stay down because if the patient does not take her medication then she becomes very depressed. I consulted with Lindi regarding the situation and phoned the caller back to advise that she does take her medication and hope for the medication to not be vomited up but if she is vomiting over a longer period of time where she would be missing multiple doses of her medication then it is advised that she make contact with her GP regarding the medication. The caller wanted to know if we could come out and give her something for the vomiting, I offered to dispatch a vehicle and advised the patient that if she requires any medication then she will need to be transported through to hospital which the caller declined as she does not want to go to hospital and it appears that the vomiting has reduced since this early evening. - Abi Bussio |
| 29 Jan 2024 - 19:26 - Received a call from David on 0609835400 - Caller reports he had a urology test done earlier today as he has not been able to urinate and he wanted to know if it was something CMR could assist with or if he should go to hospital - I advised the caller I can send someone out to assess him but it sounds like he may require a catheter which we are not able to assist with, the caller advised he would go privately through to hospital for further treatment - Abi Bussio |
| 29 Jan 2024 - 15:54 - 0663404065 My Lifeline testing 19 Chrisiris close Hazelwood park - no emergency - Tyron Thomas |
| 29 Jan 2024 - 15:02 - Received a Lifeline alert from Mr Brathwaite who was just testing his device #9100 - Michelle Thompson |
| 29 Jan 2024 - 12:15 - Received a missed call from Anne 0877008778. She wanted to get through to Admin so I transferred her - Michelle Thompson |
| 29 Jan 2024 - 12:00 - Received a WhatsApp call from Lynne Bergh 0824541153. She called by mistake. No emergency. - Michelle Thompson |
| 29 Jan 2024 - 11:50 - Mrs Bradshaw #3953, was testing her device. All is good. - Michelle Thompson |
| 28 Jan 2024 - 17:08 - Received a call from Sarah on 0848189577 for 44 Trafalgar place, 17th avenue, Fish Hoek - Elderly female took a fall outside her residence and is currently feeling faint - I offered to dispatch a vehicle and advised the caller that there would be a private bill, the caller spoke with the patient who declined the private bill, I offered to give the caller metros contact number and they said they just wanted to get the patient inside her residence and said to never mind before hanging up the call. - Abi Bussio |
| 28 Jan 2024 - 15:43 - Received a MyLifeLine activation from Mr Wannenburg - caller reports he accidentally activated his device but all is well - membership 10119 - Abi Bussio |
| 28 Jan 2024 - 09:36 - RV3 mobile to Noordhoek Common for horse riding event - crew is Michelle Thompson - Abi Bussio |
| 27 Jan 2024 - 06:23 - Received a whatsapp call from 0824541153, Lynn Bergh 5 barnard street ST, MEM 10543 - call was dropped immediately - unable to make contact back - called Mr Bergh number and confirmed it was an accidental dial - Brice Lancaster |
| 26 Jan 2024 - 20:10 - Received lifeline alert for Gillian Vigne, Apartment 10, Evergreen Noordhoek - 7598 - made contact via device - accidental alarm - no response required - Brice Lancaster |
| 26 Jan 2024 - 14:01 - @13:22 called A3 they advised that they can see smoke near Silvermine Rd. and Emerald Dr. house 50 - Called DZ 13:23 advised him about the fire - @13:24 called Kommetjie fire station advised them about the fire - @13:37 A3 advised E68A is on scene and the jacuzzi moto malfunctioned - A3 stood down @13:42 - Jarod Echardt |
| 26 Jan 2024 - 12:16 - CMRLifeLine alert for Tanya Everett #7267. Client was testing device - Michelle Thompson |
| 26 Jan 2024 - 10:05 - 0673787890 Richard called for mom who passed away wanting CMR to come out to do the D.O.D paperwork Park Ave Tokai La Parc complex - Spoke to Lindi about the call she advised that they will need to call a closer service ER24 - Called Richard back advised that they will need to call ER24 as they are a closer service and if they dont come right with ER24 they can phone back - Jarod Echardt |
| 26 Jan 2024 - 07:32 - Mrs Seftel # 10096 called to book a transfer earlier in the week. She called this morning to confirm and give the times and details of receiving Dr. When we advised her that the pick up time could not be guaranteed due to Emergency calls taking preference, she called her husband to inform him and he said he would rather make alternate plans. She then cancelled the transfer.
- Jarod Echardt |
| 26 Jan 2024 - 06:24 - Received a call from 0832496426 - no answer after greeting - could hear voices in the background but no response - called back - accidental dial - no response required - Brice Lancaster |
| 25 Jan 2024 - 20:05 - Received a call from 0718483410 regarding His Mother - SOB, pain in chest and back - no cardiac history - Breathing, conscious and talking - non member, no medical aid - unable to accept private billing - Provided metro contact number - Brice Lancaster |
| 25 Jan 2024 - 14:36 - O'hana Restaurant called (0839779182) to report a customer was feeling unwell. He had a bad turn and had a blank, vacant stare. His daughter took him to the toilet and splashed some water on his face, He then felt better and so she was taking him home. I advised them to seek medical attention if feeling worse. - Michelle Thompson |
| 25 Jan 2024 - 09:30 - Greg.C advised went passed a speed camera at 85 KPH - INCIDENT NUMBER: 20240125/4 - Jarod Echardt |
| 25 Jan 2024 - 08:23 - Received a Lifeline alert from Roger Hull #10651. He pushed the button by accident. Everything is fine.
- CMR GO |
| 25 Jan 2024 - 08:22 - Received a Lifeline alert from Roger Hull #10651. He pushed the button by accident. Everything is fine.
- Jarod Echardt |
| 24 Jan 2024 - 16:16 - Received a call from 0829035980 - She is on the train just past Steenberg Station heading Fish Hoek Direction - next stop Lakeside Station - Someone is having an asthma attack and does not have an inhaler - Advised we can send crew but it'll be difficult to attend to patient on a moving vehicle - Advised against breathing into a paper bag as it will cause hyperventilation - Whilst on the call someone had found an inhaler and patient was utilizing it - Advised to give her some space and open windows if possible and allow the inhaler to take effect - Patient will get out train at lakeside as there are Dr offices nearby - Advised this is the best course of action - Advised if patients condition deteriorates to contact us and we will send crew ASAP - Brice Lancaster |
| 24 Jan 2024 - 11:07 - Received a call from 0647743928 - was immediately placed on hold - attempted to call back but unable to get an answer - Brice Lancaster |
| 23 Jan 2024 - 20:29 - CALL #20240123/12 , A2 crew responded to call at 104 Noordsig 2 for adult male fallen and still on floor , A2 crew (Jessica and Sheila assisted Pt on zip stretcher , PT was on stretcher and crew lifting pt being assisted by Rv1 medic Monique , when pt was been lifted up off floor , Pt began to fall to the side and Sheila grabbed stretcher to make sure pt doesnt fall on face , injuring the right lower side of back . Will report it to Taryn - Tyron Thomas |
| 23 Jan 2024 - 12:27 - Received a Lifeline alert from Hendrik Goedhart # 10010, False Alarm
- Michelle Thompson |
| 23 Jan 2024 - 12:12 - Received a call from an unknown number - no answer after greeting - Advised to call us back should there be a medical emergency - unable to call back as came in from unknown number - Brice Lancaster |
| 22 Jan 2024 - 15:25 - 0877030455 call answered - call dropped non members - on call back voicemail - Tyron Thomas |
| 22 Jan 2024 - 10:30 - 0838222369 accidental dial - Michelle Thompson |
| 22 Jan 2024 - 06:44 - Received a call from Wayne on 0741099476 - Caller reports his neighbor is Colin reachable on 0746512070 is requesting an ambulance - the patient resides at Mez Wallach Complex, 192 Main road, corner of main and croften road in Lakeside. I made contact with the patient who reports he was due to go into VIC this morning for an operation but has been suffering with ++pain this weekend on the right lower back side of his body where he is due to have the operation, the patient reports he tried to hold off the pain for the whole weekend but now the pain has become too severe that he is unable to move. I offered to dispatch an ambulance and advised the patient of a private bill which the patient said he was not in an appropriate financial state to accept, i offered to contact metro on his behalf and did so, the call was logged under reference 0804 - I have given this reference to number to both the patient and the caller who will now be following up on the reference in the hopes that an ambulance will be dispatched from metro shortly. - Abi Bussio |
| 21 Jan 2024 - 22:59 - Received a call from Finn on 0832296031 who reports he was driving down Glen Cairn main road and saw a adult male who is ?intoxicated, the patient has taken a fall and is bleeding from the face, I offered to dispatch a vehicle if the patient is willing to accept private billing or remain in one spot as the caller reports the patient is moving continuously towards the total garage in GC, I advised I can contact SAPS or metro on their behalf as well but we need the patient to remain in one location as by the time the vehicle arrives the patient could have moved. I have spoken with Lindi regarding the call - Abi Bussio |
| 21 Jan 2024 - 18:30 - Received call from 072 202 7973 , member #10705 asking for advice as to what to do with her 16 month old child who keeps having spiking a temp since earlier in the week , caller wanted to know some advice as what to do , and if we can give anything for the temp and closest hospital as they are new to the area . Told caller that we can send someone out to have a look , they can assess and determine if they are able to give any anti-pyretic medications as there are things to consider before giving . Then advised on the closest hospitals , FBH in 17th Avenue fish hoek , TMH in tokai and CMC in constantia . Caller said she will take her child privately to hospital just to which is advised that if anything changes before that time period , they can call us back and we will send someone to assess - Tyron Thomas |
| 21 Jan 2024 - 18:24 - Received call from gentleman (073 153 2328) WRT him and son that was involved in a small motorcycle accident , caller said son has a hole in the knee and he has some pain to the knee area also , non members and asked if we can come and assist , told caller no issue with coming out and having a look but due to not being members there will be a private bill/call out fee , caller asked if his medical aid will pay for call out fee and told him no they will only possibly pay for the transport if needed . Gave him the call out fee rate to which he said is it fine then , he will bandage his sons knee and ice his own for time being . - Tyron Thomas |
| 21 Jan 2024 - 18:20 - Entry for call 20240121/04 - Rv1 consulted with Doc Walters WRT giving pt prafalgon - Tyron Thomas |
| 20 Jan 2024 - 09:44 - Received a call from Georgina on 0217822647 - caller reports at the Pep stores in Fish hoek main road an adult male collapsed and had a seizure, the patient is now conscious and talking but they would like for an ambulance to come out and assess the patient. I offered to dispatch a vehicle and advised of private billing which the caller said she did not think the patient would be able to cover. I gave the caller Metros contact number and she advised she would be contacting metro. - Abi Bussio |
| 20 Jan 2024 - 08:36 - Received a MyLifeLine activation from Mrs Burns - testing device - attempted to make contact via device, no signal therefore unable to get through, contacted the activator via the landline provided on the membership who reports they were testing the device because they report the device is giving an error, they will make contact with the admin department on Monday morning - Abi Bussio |
| 20 Jan 2024 - 07:44 - Accidental MyLifeLine activation from Mr Brinkcate - confirmed all is well - membership 244 - Abi Bussio |
| 20 Jan 2024 - 01:59 - Adding to entry made @01:48 call was logged for that Pt. 3 Greenhill Cl Fish Hoek 20240120/1 - Jarod Echardt |
| 20 Jan 2024 - 01:48 - @01:36 Andre (0843917674) called for a 50 yr female that taken some amount of Myprodols - Andre is not scene making his way to the Pt. home now 3 Greenhill Cl Fish Hoek - Advised Andre its difficult say as each person can reacted different to meds and to say with out doing a set of vitals - Andre did say he will call back once he is with the Pt. - Jarod Echardt |
| 19 Jan 2024 - 20:00 - @19:54 reviceved Whatsapp message from 0828228121 with images of a flare up above Kalk Bay - Phoned D.Z and was aware of it - called fire divert to 107 call was made 10 minutes ago 2 pumps are on scene REF# 3032371 - Jarod Echardt |
| 19 Jan 2024 - 18:44 - Received a call from 0847256628 - no answer when emergency line was answer - attempted to call back, no response and no membership - Abi Bussio |
| 19 Jan 2024 - 09:29 - MyLifeLine activation from Mrs Delpierre - accidental activation - confirmed all is well - membership 2535 - Abi Bussio |
| 19 Jan 2024 - 09:10 - MyLifeLine activation from Mrs Fulford who is testing her device with Jamie in Scarborough at the residence - I advised that the device is coming through very broken up which will make it hard to communicate with - 6144 - Abi Bussio |
| 19 Jan 2024 - 06:41 - RV5 - mobile to Da Gama Park to assess Fire -will update once there - Brice Lancaster |
| 18 Jan 2024 - 22:50 - Received a call from 083 261 5724 - phone rang once and call dropped - number associated with inactive profile 1204, 6 Amber Terrace - Called back and Mr Morse said he thought they had an emergency but it was a case of overindulgence and everything is fine - Advised to call back if any assistance is required - Brice Lancaster |
| 18 Jan 2024 - 17:43 - Received a call from Clovelly Country Club regarding a Adult Female in Locker - Feeling unwell - Requested caller to get more info regarding symptoms so I can dispatch appropriate resources - Patient feeling nauseas and has thrown up - Feels like she ate something off - Does not want medical response - Advised should her condition deteriorate at all to call us and we will send crew immediately - Brice Lancaster |
| 18 Jan 2024 - 14:53 - Missed call from Mr. Potter(0835896021) (membership 10993) called Mr. Potter numkber back but no answer called Mrs. Potter number (0636591298)who advised it was by mistake - Jarod Echardt |
| 18 Jan 2024 - 13:00 - @ 12.53 A1 came across a vehicle that has gone off the road at the bottom Ou Kaapse Weg on the Noordhoek side. They tried to assess the Pt but the Pt did not want any treatment. P2/G. The family arrived and so A1 left the scene. No other services required on scene. - Michelle Thompson |
| 17 Jan 2024 - 20:46 - Received a call from Johanna Coetzee, 0833807318, 13 7th Avenue FH - Mem 6726 - Her husband has a bad bug that s been going around and has been vomiting all day - worried as he is a known cardiac and electrolytes need to be monitored - Wanted to know if there is anything we could do or if she should transport him to FBH - Patient is stable, breathing conscious, talking and able to walk - Advised our crew can assess but if he needs fluids he will likely be transported to hospital - She said she will transport him privately - advised should any issues occur to contact us immediately and we will send crew - Brice Lancaster |
| 17 Jan 2024 - 16:30 - Netcare called for Pt details for call 20240115/2 advised that they will need to phone billing department - Michelle Thompson |
| 17 Jan 2024 - 13:32 - Received a call from 0834890228. I could hear talking in the background but no one answered. I called back and it ran for a long time and then went to voicemail. - Michelle Thompson |
| 17 Jan 2024 - 11:43 - Mr Reid activated his Lifeline device #10513. He was testing his device - Michelle Thompson |
| 17 Jan 2024 - 08:51 - Received a Lifeline alert from Marjorie Brown #10747. She was trying to turn the device on. She is fine and no help is required. - Michelle Thompson |
| 17 Jan 2024 - 08:33 - Morgan Will had a fall outside near the ambulances. She hurt her fingers, arm and knee on the left side of her body. - Michelle Thompson |
| 16 Jan 2024 - 14:42 - Lifeline alert received for Ann Bentham - 10 Oxford Way, Noordhoek Manor - 7112 - made contact via device - accidental alarm - no response required - Brice Lancaster |
| 16 Jan 2024 - 11:09 - Received a call from 0722889469 - no answer to greeting - called back and it was an accidental dial - no response required - Brice Lancaster |
| 16 Jan 2024 - 09:35 - Received a call from an unknown number - no response after greeting - could hear movement but no voices - possible pocket dial - Brice Lancaster |
| 16 Jan 2024 - 08:53 - Lifeline alert received for Anne Wozniak - Cottage 137, Evergreen Noordhoek - 10548 - unable to make contact via device - made contact via Cell - accidental alarm - no response required - Brice Lancaster |
| 16 Jan 2024 - 06:43 - Received call from lady 082 346 4497 , for her husband who is having severe heart burn and wanted to know if we can come out and give gaviscon , i advised we dont carry those type of meds but can send someone out to have a look at him and advise from there , do vitals and transport is necessary . Caller said she suspects his vitals are stable and pt would not to go through to hospital and said she will have a talk with him and call back . Non member but wanting to sign up - Tyron Thomas |
| 16 Jan 2024 - 00:15 - Received call from metro with regards to MVA on main road Glencairn outside harbour bay mall , ref #2734 , received on scene number 083 515 5986 , made contact on scene and caller stated and confirmed that it was a navy member and that military ambulance/vehicle was on scene , loaded and treating pt and will transport to 2mill . called metro back to cancel call on their side as they stated LC1 was on route as well . - Tyron Thomas |
| 15 Jan 2024 - 17:01 - Received a call from Aneeso Netcare 911 - 13yo threatening to self harm, may be armed, may be aggressive - OS 0827884456, Danielle - Medical Aid Discovery - REF 5444 - made contact os - Danielle says patient has be disarmed and is now sitting with her father refusing to move or be touched - no injuries - Advised we can send crew but would be unable to treat or transport against her will - If psych hold is required SAPS would need to be involved as they can legally detain a patient - Advised private facilities will not likely accept patients for a psych hold due to legal issues and she would likely need to be taken to a state facility, FBH being the nearest - Danielle said no need for a crew to come out for now, she is awaiting for feedback from the patients psychiatrist - Provided CMR contact numbers and advised should she require any assistance to call us and we will do what we can - Brice Lancaster |
| 15 Jan 2024 - 10:44 - Recieved a call from 0217864737 - Adult Male in Jubilee Square Simons town is looking sick - non member - no medical aid - Advised we can send crew to assess and transport but there may be a private bill involved - unable to accept private billing - Advised they can call Metro or I can log call with metro on their behalf - there was some confusion as the caller didn't seem to understand the difference between CMR and Metro - I tried to advise we are a private company and advised that callout begins at R1105 and goes up depending on treatment and transport - caller said he will try make a plan to privately transport patient - Brice Lancaster |
| 15 Jan 2024 - 09:57 - A3 - A1 - came across MVA on kommetjie road just before Ou kaap se weg slipway - no injuries OS - A1 continuing on call 20230115/06 - A3 - continuing to Tygerwheel - DZ informed - Brice Lancaster |
| 15 Jan 2024 - 06:38 - Received a call from Jannet on 0732510506 - caller reports she accidentally took a double dose of her magnesium supplements, she took 2 x tablets earlier today and another 2 x tablets now and she wanted to know if she would be alright. I consulted with Lindi regarding the situation who advised it should be alright as the tablets have been taken multiple hours apart but if the patient has any onset of symptoms to phone back. I advised the caller of this - CMR GO |
| 14 Jan 2024 - 22:27 - Received a call from Jannet on 0732510506 - caller reports she accidentally took a double dose of her magnesium supplements, she took 2 x tablets earlier today and another 2 x tablets now and she wanted to know if she would be alright. I consulted with Lindi regarding the situation who advised it should be alright as the tablets have been taken multiple hours apart but if the patient has any onset of symptoms to phone back. I advised the caller of this - Abi Bussio |
| 14 Jan 2024 - 22:08 - Received a call from 0837037933 caller just wanted to find out if we can administer medication such as a voltaren injection and leave the patient at home. i advised not - the caller thought that was the case but wanted to confirm - Abi Bussio |
| 14 Jan 2024 - 19:39 - Received a call from Cameron on 0795049011 who works at the Night Haven Shelter in Kalk Bay - reports of an adult female who has not eaten for 2 days and they would like for the patient to go to hospital, the patient is conscious and talking. I offered to dispatch an ambulance but advised that there would be a private bill to which the caller was unable to accept therefore I gave the caller Metros contact number - he said he would contact metro - Abi Bussio |
| 14 Jan 2024 - 11:13 - Received a call from 0849635644 T 5 Dhow Street, SV wanting an ambulance for a pt that can hardly walk. I advised about private billing and although the caller accepted, the Pt said no. I gave the starting costs and then advised that they could call Metro. They then asked for the number and said they would rather call them. - Michelle Thompson |
| 14 Jan 2024 - 09:38 - Mr Douglas #10476 called to enquire if we have a device that can be used to track someone who has Alzheimer's and keeps wandering off. I advised him of the Lifeline device but he says they have one but she keeps forgetting to take it. He wants something that is permanently attached to her. - Michelle Thompson |
| 14 Jan 2024 - 08:14 - Denzil Bennett #10008 called @ 07.43. He cut his foot last night and it is still bleeding. I advised that we can send a vehicle but that it probably needs stitchers which we cannot do so he will have go to a Casualty room at a hospital. He said that his wife will then rather drive him to a hospital. - Michelle Thompson |
| 14 Jan 2024 - 07:16 - Call from 0793245818 reports her neighbors daughter has abdominal pain - caller reports patient is conscious and talking but they are unable to accept private billing, I gave the caller metros contact number who they will be making contact with - CMR GO |
| 13 Jan 2024 - 20:10 - Call from 0793245818 reports her neighbors daughter has abdominal pain - caller reports patient is conscious and talking but they are unable to accept private billing, I gave the caller metros contact number who they will be making contact with - Abi Bussio |
| 13 Jan 2024 - 19:54 - Received a call from 0823377907 - caller reports his wife has been consistently vomiting for +-6 hours, the patient is now feeling very weak, the caller reports he is unable to get anything from the pharmacy without a doctors script and wanted to know if we could come out and give the patient something for the vomiting, I advised we can dispatch a vehicle to assess the patient but if the patient is given any medication then she would need to be transported through to hospital. The caller will be speaking with his wife before making a decision. - Abi Bussio |
| 13 Jan 2024 - 12:33 - TT advised that Wisani is off tomorrow and Lorraine will work in his place with Murray - Michelle Thompson |
| 13 Jan 2024 - 12:30 - Mr Frank Butt #10779 called @ 11.53 wanting a prescription as he has left his meds in the UK. I advised him to see a Dr at an ER as we are not able to assist him. - Michelle Thompson |
| 12 Jan 2024 - 18:42 - Caller is Anasthasia on 0740512253 - reports an adult female at 3 Saturn way, Ocean View with chest pain, the patient is conscious and talking, the caller is unable to accept private billing as she is the patients neighbor - I gave the caller metros contact number and they will make contact on behalf of the patient - Abi Bussio |
| 12 Jan 2024 - 18:15 - Hi all, we have ordered new tyres for Alpha 3 and expected to arrive about Wednesday (17/01/2024)next week. In the meantime can we please keep the speed to no more than 80km to 90km max. - As per D.Zimmerman - Abi Bussio |
| 12 Jan 2024 - 12:06 - Greg Craig injured his shoulder on call 20240112/7. He does not want to see a Dr. - Michelle Thompson |
| 12 Jan 2024 - 10:35 - Mrs Metaxas called at 10:18 about her mother who is unwell. The line was very bad so I said I would call her back but didn't realise she was calling from an unknown number. She then called back and spoke to Abi - Michelle Thompson |
| 11 Jan 2024 - 23:43 - @23:29 Nicholas Vuillaune called sing he thinks his having allergic reaction to something reds spots all over his body and his nose is starting to block up witch started about 2 hours ago - Mr. Vuillaune is from France so there is a language - Once Mr. Vuillaune advised that CMR is a private service and a general call out fee starts at R1105 and can go from there he advised that he will phone back - When getting Mr. Vullaune details noticed that his cellphone number is a interannual phone number (+262692036250) did advised Mr. Vullaune that I cant call that number witch he understood and I told Mr. Vullaune that I'll wait for his call back - Jarod Echardt |
| 11 Jan 2024 - 22:32 - Late entry 17:30 10/1/2024 control received a call from Wilna for her daughter known alcoholic that is now ?SOB and lying on the floor (not sure what is going on). Due to us having received previous calls from this address and often it being more an domestic issue I took the phone from Jarod and spoke to the caller. I was very open with the caller about what was going on currently as I myself have delt with the daughter on previous occasions. Wilna explained that her daughter was supposed to be going to Harmony clinic today but her husband does not want to pay the R20 000. Currently she is sober for 5 days (family threatened her that should she not stop drinking they are going to take the children away. Earlier that day she took the patient to FBH and the doctor gave her pills that she must drink every day and Wilna must monitor her. During the call I asked Wilna what is now wrong, and she said the patient is now throwing up - not sure if it is the tablets given or what is going on. She spoke to someone in the background, I initially thought it was the patient but it turned out that it was one of the children. Pt is non members did ask about paying off I said I cant really advise as we work in the emergency dep. Caller did accept and I could also hear the patient ?throwing up in the back ground. Advised I am going to dispatch. Was a very long call and issues about the patients drinking etc also talked about - Veh was dispatched - no call was yet opened - on dispatched explained to the crew member that we have been there many times but not domestic now explained the tablets was given and patient throwing up - when ambulance called up was on phone again with Wilna that called back and ambulance was asked to standby. I spoke to Wilna again who informed me that there is now something strange/else going on,. Almost appears as if she is like she would be when she drank alcohol - seems to talk confusing - not making sense - Wilna not sure if she maybe is drinking (previous evening took the car, withdrew R500, and also did have a car accident ) might have bought liquor and hit it away. Wilna was also talking to grandchild in the background and then went to the daughter to have a look as she then said she took tablets. (6 tablets was taken I am not sure now of the name but I did google it at the time and given for anxiety etc). Apparently she took this in the period of time when Wilna and I was speaking on the first call +-12min. I was not convinced that the tablets could have that quick effect and explained that to Wilna - bigger possibility that she drank something. The caller was a bit indecisive and I did ask her to tell me if she still want us to send the vehicle as they are standing by. She cancelled the ambulance there was a big uncertainty that she might be drinking. I did advise her that should anything change / medical emergency to please call us back again. The ambulance was stood down - Due to call not logged yet as we were in the process to log when second call came in ambulance was asked to stand down. No called open as not really mobile yet. - Lindi Bredenhann |
| 11 Jan 2024 - 17:38 - Received call from 021 7647500 tokai Melomed for lady in Kommetjie requesting ambulance for someone having seizures in a parking lot i Kommetjie , received number 081 888 7171 and spoke to a lady who was part of a movie shoot and their medic had a seizure while on the beach . 1 Surf way Kommetjie , when speaking to lady she said that pt was put on surf board and is being carried to car to be taken to hospital . Offered to send out a response to the current address to which lady agreed to and lady asked how long will , +- 10-12 mins , she spoke to the people there and they decided to take private as it will be quicker - Tyron Thomas |
| 11 Jan 2024 - 16:30 - 16:03- Called by unknown female - 0834594422 - Enquiring about possibility of a doctor coming out to see her mother (91yoa) - Advised we do not have a doctor on call - She is needing a doctor to supply a script for her mother due to pain - Mother had a fall in November 2023 and was take to False Bay Hospital - transferred to Victoria Hospital for surgery due to a fractured hip - - Has not been eating for some time and complaining of pain, also unsure if she has anything wrong with her blood pressure - Has bed sores etc. She has nursing sisters that come daily for wound cleaning and dressing - - Advised that we could send a paramedic out to assess her, but would need to transport her to hospital if wanting a doctor to assess her for a script, as we are unable to assist with a medication script. She says her mother does not want to go to hospital. -- Advised she could try calling False Bay Hospital, as they do have doctors that do house calls, but not aware of the waiting period for this. Or go speak to a pharmacist about a possible medication over the counter. (Non-Members of CMR) - Morgan Will |
| 10 Jan 2024 - 06:32 - received a call from 0733812819, her husband has Abdo Pain and she got CMR number from Medicross FH voicemail message - non members - Discovery medical aid - when getting private billing accepted should Discovery not cover bill, she said she will attempt to get him to hospital privately - couldn't get address as she said call was taking too long - Brice Lancaster |
| 09 Jan 2024 - 19:18 - Brendan, 0823746205, Mem 8307 - called to report a man lying on the side of the road - Scala road just outside the new housing development - wanted to let us know so we can activate to relevant services - ST SAPS informed for wellness check - Metro informed - REF 2107 - Brice Lancaster |
| 08 Jan 2024 - 13:09 - Received a call from Metro Seralina - Adult Male collapse, unresponsive - - OS contact 0726279945, Kyle - REF 1486 - Metro received at 1238 and no vehicles avail - Attempted to call os - no answer - Kyle called back, patient responsive but groggy - Handed call back to Metro - they said call was cancelled, patient taking private transport to GP - Brice Lancaster |
| 07 Jan 2024 - 19:00 - Johnathon 0726161204 called reporting fire in the dunes at silvermine end of poplar road - didn't know fire number - dz informed - called fire to report, unable to get through on 600 - no answer - multiple calls coming through reporting fire - 0824540596, 0823723221, 0726161204 - Fire truck did respond past base - Brice Lancaster |
| 07 Jan 2024 - 16:15 - DZ informed of below MVA - Brice Lancaster |
| 07 Jan 2024 - 16:15 - - Brice Lancaster |
| 07 Jan 2024 - 16:15 - Fiona - 2 vehicle mva - opposite fishermans beach towards Fish hoek - no injuries OS - no further services required - Brice Lancaster |
| 07 Jan 2024 - 14:36 - Received a call from unknown - they put down the phone as I answered - unable to call back as no return number - Brice Lancaster |
| 07 Jan 2024 - 13:29 - DZ - Reports fire in Masi along the wetlands - unknown if reeds or houses - Logged with Fire, they have received no reports as yet - they will send a vehicle - Brice Lancaster |
| 07 Jan 2024 - 12:40 - Received a call from 0762450007- 10303 - Loubser, Gillian - no answer after greeting - called back - accidental dial - no response required - Brice Lancaster |
| 07 Jan 2024 - 09:40 - received a call from 0828020498 - she got back from UK and left her lifeline device on charge for +-5 months and device appears to be dead - Advised she can try to set off the alarm and I will monitor if any alert comes through - no alert has come through - remade contact and she says the device was not charging whilst away - she has placed it on charge and will test it at a later stage - Brice Lancaster |
| 07 Jan 2024 - 09:36 - Received a call from 0673787890 - We went out to them for someone under her care a couple weeks back and wanted to know if we were able to put up a drip for rehydration if she gets a Dr auth - Advised we can certainly put up a drip but will need to transport to hospital for monitoring after - She doesn't want transport to occur - She is waiting for the family to get in touch and to speak to patients Dr - Advised if she runs into any issues to call us back and we will be happy to respond - Brice Lancaster |
| 07 Jan 2024 - 08:18 - Received a call From Trevor ER24 - regarding cyclist who has fallen on Chapmans Peak drive - 500m from lookout point - Ref 0132 - OS contact 0824571857 - Initially told Medical aid was discovery - made contact OS - confirmed location - Was told patient is on Wiltrue medical aid, medical for truworths employees - Spoke to ALS OS Glenn from CCP - patient stable was wearing helmet - stood down Ambi response - informed ER24 - DZ informed - Brice Lancaster |
| 05 Jan 2024 - 23:48 - Accidental MyLifeLine activation received from Glenda Currie- confirmed all is well - Membership - 8624 - Abi Bussio |
| 05 Jan 2024 - 22:24 - Accidental MyLifeLine activation received from Glenda Currie- confirmed all is well - Membership - 8624 - Abi Bussio |
| 04 Jan 2024 - 18:48 - Received a call from Dr Ginsberg who wanted to know what are the options are to transport a CMR member through to VIC from FBH - the patient was taken into FBH this morning with Hip pain, patient has now been diagnosed with a Neck-O-Femur fracture. I advised the Doctor we can do it under a free discharge, private bill or metro and went into detail, the doctor consulted with the patients family and they have opted to wait for the metro ambulance - CMR GO |
| 04 Jan 2024 - 17:19 - Received a call from Dr Ginsberg who wanted to know what are the options are to transport a CMR member through to VIC from FBH - the patient was taken into FBH this morning with Hip pain, patient has now been diagnosed with a Neck-O-Femur fracture. I advised the Doctor we can do it under a free discharge, private bill or metro and went into detail, the doctor consulted with the patients family and they have opted to wait for the metro ambulance - Abi Bussio |
| 04 Jan 2024 - 12:27 - Accidental MyLifeLine activation received from Nicola Ing- confirmed all is well - Membership - 10908 - Abi Bussio |
| 04 Jan 2024 - 09:41 - Call from Heidi on 0828361811 who reports she resides in Lakeside - the caller reports she returned home and her husband advised that the patient (callers domestic) had collapsed briefly, no body movements, patient is now conscious but appears to be confused, patient has had some water and a banana and is feeling slightly better but they have no idea as to why the patient collapsed. I offered to dispatch a vehicle out to assess the patient alternatively I do recommend the patient gets assessed due to collapsing. TOC-09h41 - caller phoned back and requested someone comes out to assess the patient - Abi Bussio |
| 03 Jan 2024 - 22:36 - @22:24 Sgt. Mentor phoned asking if I can cancel the Metro ambu as the Pt. been taken by his perpent to hospital - Called metro @22:25 and cancelled the call REF#2213 - Jarod Echardt |
| 03 Jan 2024 - 22:34 - @22:20 caller 0721729102 called asking for a ambu for +- 70 yr old male that fallen and has a cut to the back of his head - Asked the caller if they are members of CMR she said no she was asked to call for a ambu by her next door neighbor - Caller then went to the neighbor gave the phone to the friend who advised that they are not members but can the call be logged with Metro - 22:25 called Metro REF# 2245 - Jarod Echardt |
| 03 Jan 2024 - 22:18 - @22:02 Sgt Mentor (O/View SAPS) called for adult male that been shot GSW to the arm Pt. is Concious | Talking | Breathing - Asked Sgt Mentor if he has phoned Metro yet he advised no he was busy with it then the phone call dropped - Spoke to lindi about the call she advised log the call with metro - Called Sgt. Mentor back advised that I will log the call with metro for him - @22:06 called metro (Daniela) advised that the call has been logged by 107 REF# 2213 - Called Sgt. Mentor and gave the Metro REF# number - Jarod Echardt |
| 03 Jan 2024 - 19:36 - Accidental MyLifeLine activation received from Michelina Colonnello - confirmed all is well - Membership - 10678 - Jarod Echardt |
| 03 Jan 2024 - 18:47 - Accidental MyLifeLine activation received from Mrs Bentham - confirmed all is well - Membership 7112 - CMR GO |
| 03 Jan 2024 - 18:46 - Accidental MyLifeLine activation received from Mrs Bentham - confirmed all is well - Membership 7112 - Abi Bussio |
| 03 Jan 2024 - 16:04 - Accidental MyLifeLine activation received from Mrs Bentham - confirmed all is well - Membership 7112 - Abi Bussio |
| 02 Jan 2024 - 19:01 - Received a call from 0613532171, spoke to Jolene regarding an adult female - not responding - cardiac history - vitals stable but not responding to questions - advised we are happy to send a vehicle and have her assessed and transported if needed but there may be a private bill - no medical aid - unable to accept private billing - advised I can log call with Metro - logged call with Metro REF 1989 - Jarod Echardt |
| 02 Jan 2024 - 11:35 - Received a My LifeLine activation from Tunbridge - Made contact via device - accidental activation and confirms all is well - membership 193 - Jarod Echardt |
| 02 Jan 2024 - 09:59 - Received a My LifeLine activation from Anna Killian - Made contact via device - accidental activation and confirms all is well - membership 7395 - Jarod Echardt |
| 01 Jan 2024 - 18:10 - Received a call from Bootlegger Tokai 021712800 - PVA - Adult Female, still in road - Conscious - requesting response - Advised we can send a crew but will have to dispatch over Ou Kaap Se Weg so it may be best to contact another service for faster response - Advised to contact ER24 - Caller thanked and hung up - Brice Lancaster |
| 01 Jan 2024 - 09:24 - received a call from 0722338160, Walter, regarding his 7yo daughter - sick for a couple days, fever - wanting to know if any local GPs are open - advised unlikely on a public holiday - provided longbeach medical and Tokai Medicross contact info - advised if not open would need to go through to hospital for antibiotic - Brice Lancaster |
| 01 Jan 2024 - 09:21 - Received a My LifeLine activation from Marion Pallant - Made contact via device - accidental activation and confirms all is well - membership 6288 - Brice Lancaster |
| 01 Jan 2024 - 09:12 - RV2 aircon doesn't appear to be working - Fan is blowing but no cooling - informed DZ, unable to get in touch over the phone so sent message - T. Theron aware - Brice Lancaster |
| 01 Jan 2024 - 09:00 - Received a call from 0614987203, non member, Lucille - 31 12th Ave Fish Hoek - Brother from Free State is an asthmatic and feeling SOB for the last couple days - still breathing conscious and able to talk - no medical aid - advised we can send crew to assess and transport if needed but may be private billing - did not want to accept at the moment - she said she will transport privately to FBH - Advised if any issue occur to call us and we will dispatch immediately - Brice Lancaster |
| 01 Jan 2024 - 08:57 - received a call from 0762868597, no membership attached - Her brother Adult Male visiting from the states is feeling quite sick for the last couple of days - Cough, fever - also has a back spasm - wanting to know which drs would be open - provided contact details for Longbeach medical and tokai medicross - as others are likely to be closed on public holiday - Brice Lancaster |
| 01 Jan 2024 - 08:49 - Received a call from 0834180980, no membership attached to number - she got scratched by a dog yesterday and hasn't had a tetanus shot in awhile - enquiring if we can administer - Advised we do not carry the vaccine and cannot administer - Advised the best bet would be to go through to hospital for shot - provided FBH contact details - Brice Lancaster |
| 31 Dec 2023 - 17:27 - Received a call from 0846422247 - no answer after greeting - could hear voices in the background - called back and it was an accidental pocket dial - no response required - Brice Lancaster |
| 31 Dec 2023 - 14:09 - Received a My LifeLine activation from Nigel Harry Elliott Myles - Made contact via device - accidental activation and confirms all is well - membership 11030 - Brice Lancaster |
| 31 Dec 2023 - 12:10 - Received a call from Tony Wiley for assistance moving the deceased from call 20231231/5 - RV1 offered assistance due to location and size of deceased - Brice Lancaster |
| 31 Dec 2023 - 12:02 - A1 - came across a vehicle broken down on the slipway at the intersection of ou kaap se weg and steenberg - Confirmed it is a breakdown, retrieving work phone to assist with breakdown - Declined assistance from crew - no traffic required OS - Brice Lancaster |
| 31 Dec 2023 - 11:45 - Received a My LifeLine activation from Nicola Ing - Made contact via device - accidental activation and confirms all is well - membership 10908 - Brice Lancaster |
| 30 Dec 2023 - 18:32 - Received a call from Corlia Pienaar, 0760613041, non member - Unit 30, Noordsig 2, Noordsig Ave, Milkwood Park - 2 year old Female with fever 39.2, drowsy and upset - Requesting advice - Advised it is likely due to an infection and with a temp that high the main concern is possibility of febrile seizures - Recommended best course of action is transport through to hospital for assessment and possible antibiotic course - Wanted to know if she could monitor at home and wait to see if fever breaks - Advised she can try cool her down with tepid bath, fans and AC but strongly recommend transport through to hospital - She said she understands - Advised her that should she run into any issues to call us and we will send crew out immediately - Brice Lancaster |
| 30 Dec 2023 - 16:24 - Received a call from Petros, 0820481254 - reports an Adult Female is having a stroke at the Wine sellers in Constantia - advised I would need to know specific location - after running through the locations with him he confirmed it was Klein Constantia Estate - non members - Adult Female unable to speak - Advised I can send a crew out but due to the distance it will take them awhile to get there and it may be better to contact a nearer service - Whilst on the call he said another service has been contacted and will be sending an ambi - he did not know which service - Advised to call back if the need any further assistance
- Brice Lancaster |
| 30 Dec 2023 - 13:45 - Received a WhatsApp call from Lynn Bergh, 0824541153, Mem 10543 - hung up immediately - called back number - accidental dial, no response required - Brice Lancaster |
| 30 Dec 2023 - 12:10 - Received a call from Judy Bekker, 25 Simonstown Road, 083 661 2903, MEM 9328 - looking to transfer someone from her residence for palliative care - Members with addon but transferee is not listed under dependents - Advised we can certainly assist but as he is not listed under her dependents there may be a private bill involved - Transfer likely to be for the 05/01/2024 - She does not have all the details at this time but either her or the patients son will call back at a later stage to book transfer - Brice Lancaster |
| 30 Dec 2023 - 12:04 - Louise Swanepoel #9688 called regarding her daughter who has "put her back out". She requested we come out and give her a Voltaren injection. I told that unfortunately we cannot give Voltaren injections anymore. She said her daughter was in agony and can we not come and give her something. I advised that all we can do is take her to a Casualty Dept. Mom said she had tried the GP but could not get an appointment. She said she would talk to her daughter and would possibly take her private transport. I assured that she is welcome to call us back to transport as they are members with add on. - Michelle Thompson |
| 30 Dec 2023 - 11:45 - Received a call from Kate, 0826224281 - no answer after greeting - called back number - accidental dial, no response required - Child was playing with her phone - Brice Lancaster |
| 29 Dec 2023 - 14:03 - Planned server reboot on 2 January 2024
Following a security patch, a server reboot is required. We will perform this reboot between 21:00-00:00 SAST on Tuesday, 2 January 2024.
No action is required from you. After the reboot, your server(s) will be unavailable for a few minutes (this can range between 5-10 minutes). - Michelle Thompson |
| 29 Dec 2023 - 14:03 - Daniel Barnes came to collect an O2 cylinder for DMC. After consultation with Murray he was told to bring in the empty one and we will replace it. - Michelle Thompson |
| 29 Dec 2023 - 13:35 - Received a My LifeLine activation from Gillian Vigne- Testing device and confirms all is well - membership 7598 - Michelle Thompson |
| 29 Dec 2023 - 11:57 - Paula Leisegang called to say that a ambulance was not needed for Irene Porter - Michelle Thompson |
| 29 Dec 2023 - 11:54 - Received a My LifeLine activation from Michael Williams- accidental activation and confirms all is well - membership 10488 - Michelle Thompson |
| 29 Dec 2023 - 11:51 - Received a call from Debbie about Mrs Irene Porter (family of CMR medic A.Leisegang). Debbie says we were there last night and her mom's condition is worse as she now has not urinated since yesterday. I advised her that wecould not anything for her apart from take her to hospital, which it seemed was not the route they wanted to take. I asked if they had contacted the GP, which is Dr Henry. She said he is away. I told her that any of the GPs at MediCross could help her. She said she would call back. I called DZ to inform him. He said he would send Abbey to go and have a look. - Michelle Thompson |
| 29 Dec 2023 - 08:41 - Received a MyLifeLine activation from Charmain Sutherland - accidental activation and confirms all is well - membership 6262 - Michelle Thompson |
| 29 Dec 2023 - 07:17 - Received a MyLifeLine activation from Joachim Andreae - accidental activation and confirms all is well - membership 10909 - Michelle Thompson |
| 28 Dec 2023 - 23:28 - Consulted with Lindi regarding Brunhilde Bensch who requires transport to CMC tomorrow morning at 11h30 for an appointment - the patient had consulted with Ronel Smolders who thought the patient was a member of CMR but it was later discovered that the patient is in fact not a member of CMR since 2018 - I spoke to the patients friend Rose who wanted the patient to go in ambulance to be transported as she appears to have a gastro bug and she does not want to get sick while transporting the patient but has offered to take the patient through if required. After speaking with Lindi and Taryn it was agreed that should the patient require transportation to CMC then she is to be quoted R2940-00 for a one way trip. We are to please contact Rose on 0839553929 in the morning to confirm if transportation from CMR is required and give them the quotation at approx 08h00. - Abi Bussio |
| 27 Dec 2023 - 14:19 - Received a MyLifeLine activation from Mrs Charlwood- we went out to assess the patient and a crew left their portable radio on the scene - crew are returning to the scene - Abi Bussio |
| 26 Dec 2023 - 19:53 - 0829250973 called for a emergence in Gansbaai advised that we are based in Fish Hoek - Gave Metro number to him - Jarod Echardt |
| 26 Dec 2023 - 18:46 - Received a call from +13472807527 reporting his father has bad back pain and they wanting to take the patient privately to a medical aid accepting hospital and they wanted to know where the nearest hospital would be - I advised them of TMH - they advised they would take the patient privately to hospital - CMR GO |
| 26 Dec 2023 - 18:10 - Received a call from +13472807527 reporting his father has bad back pain and they wanting to take the patient privately to a medical aid accepting hospital and they wanted to know where the nearest hospital would be - I advised them of TMH - they advised they would take the patient privately to hospital - Abi Bussio |
| 26 Dec 2023 - 17:16 - Received a call from +13472807527 reporting his father has bad back pain and they wanting to take the patient privately to a medical aid accepting hospital and they wanted to know where the nearest hospital would be - I advised them of TMH - they advised they would take the patient privately to hospital - Abi Bussio |
| 26 Dec 2023 - 17:08 - As per D.Zimmerman RV1 crew to move over to RV3 for the mean time - Abi Bussio |
| 26 Dec 2023 - 17:08 - RV1 crew G.Mills reports that while the vehicle was parked outside his residence he went to retrieve something out of the vehicle and a white car with registration CA 829-937 drove into the back of the vehicle and then scratched the side of the vehicle also taking off the mirror, the vehicle involved has driven away. D.Zimmerman notified - requested that G.Mills contacts SAPS - Abi Bussio |
| 26 Dec 2023 - 08:36 - Received a pocket dial from 0836701385 - caller reports all is well and it was an accidental call - Abi Bussio |
| 26 Dec 2023 - 07:53 - Received a MyLifeLine activation from Mrs Davie - accidental activation and confirms all is well - membership 93216 - Abi Bussio |
| 25 Dec 2023 - 22:37 - Received a call from 0824565558, her son is in pain due to sunburn and all chemists are closed - Non members, Discovery - SA tourists staying in Kalk Bay - requested advise on where she can take him - Advised that only hospitals will be open at this time and provided contact details for Melomed Tokai as nearest private hospital - Brice Lancaster |
| 25 Dec 2023 - 22:23 - Received a call from Fatima, 0783873046 regarding a 26yo Adult Female, Michelle, having a panic attack since this afternoon and currently sob - Located in 14 Davids road, Capricorn, muizenberg - non members but unable to accept private billing - Advised I can log the call with Metro - Logged call with Metro REF 1965 - Brice Lancaster |
| 25 Dec 2023 - 22:18 - Received a call from Patricia Zweig 63 yo Adult Female, 7704 member no addon - Scalded her hand on the gas stove - blisters forming - has applied burn shield and taken panado for pain - soaked in ice water - Requesting advice - Advised she has done the correct actions with the burn shield and pain relief but not recommended to place in ice water - advised not to pop blisters and loosely wrap with gauze to protect - Blistering is the bodies natural healing response to burn injuries and unfortunately it is going to be painful while healing - Advised she should monitor injury and call us should require any further advice or response - Brice Lancaster |
| 25 Dec 2023 - 19:30 - @ 18;36 lady called from the Karoo for her son who has a high temp Pt. was given Pando/Vicks and the odd CornzaC but the temp is not breaking - Pt. did have his wisdom teeth removed a week ago advised the caller will have to ask a manager - Spoke to Lindi about the call asked if Rv2 can do a phone consult - Rv2 spoke to the caller advised the Pt. will need antibiotics - CMR GO |
| 25 Dec 2023 - 19:18 - @ 18;36 lady called from the Karoo for her son who has a high temp Pt. was given Pando/Vicks and the odd CornzaC but the temp is not breaking - Pt. did have his wisdom teeth removed a week ago advised the caller will have to ask a manager - Spoke to Lindi about the call asked if Rv2 can do a phone consult - Rv2 spoke to the caller advised the Pt. will need antibiotics - Jarod Echardt |
| 25 Dec 2023 - 19:14 - A lady called for a 95 yr old female that drowned at 142 Empire Ave Hout bay - Caller did advised that they call other ambu services but no ambu has arrived yet did say to the caller will see what i can do from my side - Called Lindi asking if she might have Hout Bay Volunteers number she advised call ER24 to see if they have the call - Called ER24 who advised that they have the call logged and ambu dispatched from CMC - called D.Z just let him know about the he then said he will phone Sea Recue hout bay side - Called on scene again to advise that ER24 has dispatched from CMC and might have Sear Rescue arrive she said that there are paramedics on scene but unsure what service but still CPR in progress - update ER24 that CPR still in progress call taker advised that ER24 is 5 minutes out - Lindi asked me to just to keep intouch with the on scene caller - On scene caller advised that the Pt. has passed away and ER24 is on scene and will do the D.O.D paperwork - D.z was made aware that the Pt. is P4 - Jarod Echardt |
| 25 Dec 2023 - 12:56 - Rv1 reports that she can see smoke on Black hill - called fire wo are aware of the fire - D.Z made aware - fire REF# 1001858483 Mark 107 - Jarod Echardt |
| 24 Dec 2023 - 21:40 - Received a call from 0833092935 - her son is having an allergic reaction - Pistachios and cashews - they have applied an EpiPen and his is reacting well - Breathing, Conscious and talking - The are visitors from the UK and as such are not covered by membership addon - Advised if patients condition is stable they can transport privately to nearest Private hospital - provided Tokai Melomed contact details - advised if there is any deterioration of his condition to contact us and we will send crew immediately, call received at 2128 - Brice Lancaster |
| 24 Dec 2023 - 20:51 - Received a call from Ester Long, 0798818739 -Mem 7779 - they were driving along Glen Cairn Expressway and noticed a flare up behind Stonehaven Estate - Unable to contact fire themselves - asked if I could let them know - Called fire control and was redirected to 107 - advised of flareup and provided details - REF 1001857934 - Brice Lancaster |
| 24 Dec 2023 - 16:20 - Rv5 reports a fire at the back of Masi wetlands side going towards Longbeach - Made contact with fire who are aware of the call vehicles have been dispatched - Jarod Echardt |
| 24 Dec 2023 - 07:00 - A lady called for her mom who has diarrhoea since last night wanting her to be transported to CMC from Silvermine - caller want to know how much will it cost to just to transport with out a assessment to done advised the caller assessment will have to be done before transporting the Pt. - advised that the private bill can go up from a R1035 caller then said no its fine thank you 0839590160 - Jarod Echardt |
| 23 Dec 2023 - 16:52 - Lifeline Alert - David Lawson - Cottage L2 , Peers Village - 10312 - Made contact via Device - Accidental Alert - no response required - Brice Lancaster |
| 23 Dec 2023 - 14:12 - Received a call from Leeroy Dean, 0824583196, regarding his mother, Lorraine Burt, 41 Lochiel Road, Sunnydale road - member no add on - SATS 90 - HR 95 - BP 147/87 - 37.4 temp - ?Pneumonia - She had a back op awhile ago and has been self medicating, he got a call she was on the floor and attended to her - He believes she may have been slightly addled due to overmedication - She is currently lucid and talking in full sentences - has provided rehydration and allowed her to rest - He doesn't want her to go to hospital over the christmas weekend unless completely necessary - advised he can monitor her condition and call us at anytime should he require medical assistance - provided mobile frailcare number should he require a carer - Brice Lancaster |
| 23 Dec 2023 - 06:41 - Spoke to Taryn last night 00h34 , Ronnie was on call last night in Scarborough , nose started bleeding and was continues for almost an hour , wanted to go to FBH to have it checked , spoke to Taryn who aid rather book off and go down to 2 buses and if things go wild , she will organize someone to partner Princess . No calls since speaking to taryn , only this morning passed 6 which Ronnie was happy to run - Tyron Thomas |
| 23 Dec 2023 - 06:19 - Received call from letisha on 068 441 3469 for adult male stabbed on location main road and capri road , kalk bay , unknown where pt is stabbed or how many times . Told caller i will see what i can do from my side . Called Metro control and provided above address and was told vehicle 35 is onroute , ref #2118 . Returned call to leetisha to provide info , They had already left and law enforcement was on scene with pt - Tyron Thomas |
| 22 Dec 2023 - 11:58 - Received a call from Mrs McCreadie, Marilyn, 082 512 1037 - Member no addon 7448 - Her husband went on a hike at Constantia Nek and had a dizzy/fainting spell - Has a pacemaker - made contact with Mr McCreadie he had a dizzy spell and is currently sitting - No chest pain - No SOB - Pr 60 - Currently with his hiking group - Requested if possible to come through privately to his residence if possible and we will be happy to send a crew to assess as we are quite busy due to the fire on the mountain - Mr McCreadie agreed - Advised the should he experience any SOB, chest pains or fainting spells again to contact us for response immediately - Updated Mrs McCreadie on the plan of action and she advised that her Son is heading to Constantia Nek now to help Mr McCreadie - Brice Lancaster |
| 22 Dec 2023 - 11:08 - A2 used Flashers to navigate past traffic from Pisces back to base - Heavy traffic due to Fire - Dz aware and authed - Brice Lancaster |
| 22 Dec 2023 - 02:53 - Received a call from Ocean View SAPS for a declaration of death in Masi - after consulting with Lindi and Darren earlier this evening i requested that SAPS contacts Metro due to the crews running for long hours while assisting with the fires in the valley - Abi Bussio |
| 22 Dec 2023 - 01:09 - Received a call from 0847568210 who reports her friends have just been evacuated from Scarborough with their daughter who has been nauseas and vomiting for the past few hours - the caller wanted to know if the patient could be brought to the CMR office to be assessed I advised not as there is no guarantee that there will be a paramedic here to assess the patient the alternative option would be to take the patient through to hospital to be assessed. The caller then wanted to know that if they brought the patient just to her residence (she is a member) to be assessed and then leave again would they be covered to which I advised it is not guaranteed as the patient is not remaining at the residence - Abi Bussio |
| 21 Dec 2023 - 20:33 - Accidental activation from Mrs Alexander MyLifeLine- she confirms all is well - membership 10934 - Abi Bussio |
| 21 Dec 2023 - 19:23 - Accidental activation from Mrs Walkers MyLifeLine- she confirms all is well - membership 8736 - Abi Bussio |
| 21 Dec 2023 - 16:26 - Receive call from Muneer at Metro Control for 23 Caravell street in sun valley , (062 658 4901) Ref #1658 , for adult female having seizures and still actively seizuring . Called back on scene and pt is not currently having a seizure. Consulted with Lindi and handed call back to Metro control - Tyron Thomas |
| 21 Dec 2023 - 12:00 - Rosemary Bate #8710 called. She had a fall 2 weeks ago and is struggling to get around. She has a Dr appointment tomorrow. I advised that we can assess her but would need to be taken to Casualty for x-rays. She does not want to go to hospital. - Michelle Thompson |
| 21 Dec 2023 - 06:56 - Received a MyLifeLine activation from Sheila Belshaw - caller advised she accidentally activated the device and does not require help - needed to contact the patient via her landline due to no reception to speak to her through the device - membership 5731 - CMR GO |
| 21 Dec 2023 - 05:55 - Received a MyLifeLine activation from Sheila Belshaw - caller advised she accidentally activated the device and does not require help - needed to contact the patient via her landline due to no reception to speak to her through the device - membership 5731 - Abi Bussio |
| 20 Dec 2023 - 18:39 - Received call from Mike at Milkwood Park Neighborhood watch for an adult female who's mom is having an "emergency" at home . Was given number on 064 983 2474. Called number and spoke to lady by the name of Rene , was says she is being abused by her mom . She was crying and distressed and was asking for assistance but there is no medical emergency . Lindi spoke to caller and advised that it is a SAPS matter and only way it will be stopped if she reports it and gets a protection order . We called SAPS who reported they got off the phone with pt brother and will send a vehicle out to assist . Crews have been out to this location ( 1 amber terrace , noordHOEK) and when crew arrive pt mom answers and tells crews that they are not needed and refuses to crew in property and to treat . - Tyron Thomas |
| 20 Dec 2023 - 05:34 - @05:03 Sgt Thesto from O/View SAPS called saying they just got caled for a adult female having 1st time seizers - When asking for on scene contact number they said that they dont have it but got a REF# number for metro (10011852754) - Called 05:08 call take advised that REF# number is not metro's - called Lindi advised that the call can be logged with Metro - Metro REF# 0496 call logged by CMR - Jarod Echardt |
| 19 Dec 2023 - 11:57 - Accidental MyLifeLine activation from Mr Hull - caller confirms all is well - membership 10651 - Abi Bussio |
| 19 Dec 2023 - 09:56 - Accidental MyLifeLine activation from Mr Hull - caller confirms all is well - membership 10651 - Abi Bussio |
| 19 Dec 2023 - 09:28 - Received a MyLifeLine activation from Mr Hendrik Goedhart - Unable to make contact with the patient due to the patient being deaf therefore needed to make contact with his daughter Nikki who advised all is well - membership 10010 - Abi Bussio |
| 18 Dec 2023 - 22:02 - TOC.21:48 Julie Venning 083 635 8433 Membership 6377 called for her husband who saw Dr. Van today and was sent for blood works to be done as the was abnormalities on his ECG so blood work was to found if the Pt. got a blood clot but Dr. Van or the lab has not phoned them yet because they were told that the results will come in 2 hours advised the caller CMR is in-touch with the labs and advised that CMR can come out to do a assessment could hear the Pt. in the back round saying no not now and the caller asked him - Caller is aware that she can call back anytime - Jarod Echardt |
| 18 Dec 2023 - 21:40 - Received MyLifeLine activation received from Mr Goedhart - caller advised all is well - membership number 10010 - Jarod Echardt |
| 18 Dec 2023 - 18:46 - Received MyLifeLine activation received from Mr Blaikie - caller advised all is well - membership number 6421 - CMR GO |
| 18 Dec 2023 - 18:22 - Received MyLifeLine activation received from Mr Blaikie - caller advised all is well - membership number 6421 - Abi Bussio |
| 17 Dec 2023 - 21:53 - Received a call @ 2105 from Mrs Albert, 021 786 1307 - 26 Rocklands Road, Murdoch Valley, Simons Town - 8577, members with addon - her grandson May have ingested mice poison about half an hour ago - no current symptoms - She is unsure if he did, or put it in his mouth and spat it out - Mother has applied activated charcoal - Advised I can send a crew out to check vitals but they will likely recommend transport to hospital for monitoring - Mother of patient said she will monitor his condition for now - Advised to call WC poison hotline 0861-555-777 as they are best situated to advise on specific poisons - Advised to call CMR immediately should patients condition deteriorate at all - Called back at 2142 to check on patients condition, patient is still stable - Brice Lancaster |
| 17 Dec 2023 - 21:34 - Call diverted to A2 - Mr Mason Misbett, 069 250 6918 called as he believes he has food poisoning - 11014 - Patient was advised that we can send a crew out but there isn't much CMR can do on scene besides assess vitals and transport should it be required - Patient said he will monitor his condition and either call us for medical response or take pvt transport through to hospital should it be required - Brice Lancaster |
| 17 Dec 2023 - 21:27 - Received a call @ 2006 from Karen regarding her housemate Sue Rickett - recently broke her knee and the cast has come off - she fell in the bath and is worried it is broken again - during first time break CMR helped her into a private vehicle for transport to hospital for treatment - Karen wanted to know if we could transport her to FBH - advised we can send a crew for assessment and transport but there would be a private bill from R1035 upwards as non members - Advised she would likely need to remain at FBH until mon for radiology - Karen spoke to Patient and they said they will wait till tom and see how she feels - called karen back @ 2124 to checkup - sue made comfortable in bed and is sleeping - Advised to call if any assistance required - Brice Lancaster |
| 17 Dec 2023 - 15:43 - Recieved lifeline ping from Mr Bob Brinkcate at Cottage G6 Peers Village , Called device and picked up saying she pressed by mistake and all is good . #244 - Jarod Echardt |
| 17 Dec 2023 - 15:12 - @15:02 Unknown Number A guy called asking has CMR been to any MVA involving a 14 yr old boy on a bicycle advised no as the boy has been missing since 12:00 - Asked the guy is this boy who is a lifeguard he said yes advised that we spoke to the mom (call was taken by Michelle TOC14:46) - Jarod Echardt |
| 17 Dec 2023 - 12:25 - @12:09 Nickie called saying there is someone lay on the side of the Rd on Ou Kaapse Weg Tokai just after the 2nd hairpin could not stop due to the traffic and could not say if the Pt. is breathing or not - Spoke to Lindi advised log the call with Metro and Kirstenhof SAPS - Spoke to Kirst SAPS will send a van out to have a look - Call logged with metro REF#1296 - Jarod Echardt |
| 17 Dec 2023 - 08:28 - 08:13 Michelle Preen (membership 1426) advised that CMR took her in to hospital for a broken ankle and had surgery now might be get infection told the caller will have to speak to a manager to give advise over the phone - Spoke Lindi who advised that the caller can go start to hospital - Caller will head to hospital - Jarod Echardt |
| 17 Dec 2023 - 05:44 - Received a call from Wheeler, Gerrit - 16 Teubes Road, Kommetjie - 9319, member with addon - His father has awoken with red bumps all over his body which are quite itchy - requested advise as to whether he should get him to a Dr - Patients is breathing fine, just discomfort from the bumps - advised it sounds like hives from an allergic reaction and transport to a GP is recommended for assessment in that case - Brice Lancaster |
| 16 Dec 2023 - 06:34 - Received call from 072 189 7437 (17 Jefferson Road , Milkwood Park) for ladies daughter who is having extreme knee pain since earlier hours of morning . at time of call lady said they had called Netcare but were taking too long (about 50 minutes at TOC) , would we be able to assist . Told caller we would happy to assist but if not members then would be a private bill and proceeded to give out relative fees or call out and starting BLS transport . Caller then spoke to Pt who can be heard in background and said its fine , will discovery pay for it , told caller i cant be for sure they will , caller asked if we have access to find out where they are and told caller no we don't , we will just call them also like she has been . Caller then spoke to pt in back and pt said that its fine , Netcare say they are 10 minutes away and they will waiting for them after all - Tyron Thomas |
| 15 Dec 2023 - 19:33 - Recieved lifeline ping from Mrs Constance Walker at 22 Kemps way in Glencairn , Called device and Mrs Walker picked up saying she pressed by mistake and all is good . #8736 - Tyron Thomas |
| 15 Dec 2023 - 15:15 - Sue Hobbs phoned back. Call 20231215/5. She bought some diarrhea meds and smecta and rehydrate which she has given him. He has just vomited and it was quite dark and iron smelling. She said he felt a bit better after vomiting but was still not feeling great. She wanted us to come out again and assess him. I advised her that if we come out we will most likely recommend him going in to hospital. I said that we can come now or any time later. She chatted to him and said they would give it a few hours and then decide. They are from overseas and do not have medical insurance. - Michelle Thompson |
| 15 Dec 2023 - 12:29 - Received a call from Francesco, 0713682195, 87 Hilltop street, Scarborough - 14 month old Female has a temp of 39.4 - has been unwell for 2 weeks - Seen 4 Drs in that time - They suspect Viral infection and recommended they allow it to work its way out naturally - No Meds prescribed - Not eating regularly - Could hear baby crying in the background - non member - Advised the concern is dehydration and febrile seizures regarding the high temp - can attempt to cool down the baby with a tepid bath - Advised the best course of action would be to transport to the EC for assessment - Advised we can send crews for assessment but the likely outcome would be transport to hospital - Medical Aid not active as yet - She said she would discuss with her husband - Asked that she call us back should she require any assistance - Brice Lancaster |
| 15 Dec 2023 - 12:11 - Received a call from John (non-member) 0836510695. His sister is staying with them and has CA . Ovarian, colon and stomach lining. She is on pain patches and pain pills. She has been vomiting non stop and cannot keep anything down including the pills. She had an extremely bad night and is in severe pain. He asked if we could come out and give her meds. I told him that unfortunately we cannot come out and administer anti-vomiting or pain meds and then leave her at home. She does not want to go to hospital. Her Specialist is Dr MacGowan in Bergvliet. I advised him to either phone Dr Odell's rooms and see what her answering message says or to phone St Luke's in Kenilworth. I informed him that he welcome to call us back if needed. - Michelle Thompson |
| 15 Dec 2023 - 11:10 - Received a call from 0828931619 regarding her grand daughter 11 yo was stung by a bluebottle on FH beach and is feeling faint and nauseas - Breathing talking and conscious - has poured vinegar over it - no known allergies - Grand daughter not a CMR member - Prof Med medical aid - Advised this i likely a side effect of the bluebottle sting due to the venom - Advised we are happy to send a crew out to assess but there may be a private bill involved - Advised she can monitor her grand daughters condition and should it deteriorate to give us a call and we will dispatch crew - Caller said she will do so - Brice Lancaster |
| 15 Dec 2023 - 11:04 - Received a lifeline alert from Patsy A Mackellar, She believes she has Pnemonia and no Drs offices are open to prescribe Antibiotics - No SOB, brief wave of nausea and shivering which has abated - Looking for transport to hospital to get assessed and meds - Member no addon, 7135 - Bankmed Medical Aid - Advised we are happy to send a crew to assess and transport if required - She wanted crew to come through in the afternoon as she would need to make arrangements for her dog - Located in Noordhoek Manor, asked if she could maybe request a Sister to assess her vitals to ensure everything is alright - She says she has no faith in the healthcare there and they cannot prescribe antibiotics - She says she is requesting an ambi because she believes she will be seen faster at hospital - Advised this is not the case, all patients are triaged under severity of illness regardless as to how they arrive - She said she will try organise pvt transport - Advised she can call us for assistance should she run into any issues - Brice Lancaster |
| 14 Dec 2023 - 16:42 - Received a call from 0780195320 - MEM ID 10751 - no response to greeting, voices heard in the background - called back and it was an accidental dial - no response required - Brice Lancaster |
| 14 Dec 2023 - 13:50 - Received a call from Metro Edwin regarding a suicide attempt at 11 De Villiers Way, Glen Cairn of Adult Female 32yo - Call was handed over to Metro via ER24 - Provided OS contact 0767307454, 0837762936 - REF 1578 - No further info provided -Unable to make contact via 0767307454 - Made contact with Wessels, 0837762936, he is the uncle of the patient (Leanne Booysen, 0767307454) - he spoke to her an hour ago and she threatened to hang herself, he is in Pretoria, can't check up and is requesting welfare check - Advised we can send someone but if the house is locked we cannot force entrance - Advised SAPS will need to be contacted for welfare check - Wessels understood - Handed call back to Metro, they informed that 42 is enroute - Contacted SAPS ST and they informed a vehicle is enroute - Brice Lancaster |
| 14 Dec 2023 - 10:30 - Received a call from Sharon ER24 - Male fell in well, unresponsive - Said it is in sweet valley but no specific location provided - initially said it was fish hoek side then said it was in diep river - Sharon said she will dispatch an ER24 vehicle and hung up before providing specific location - Received a call from 082 336 5633 OS contact, Female - CPR in Progress, 5 Flowerdale, sweet valley, near CMC, Whilst on call with OS contact ER24 Ambi had arrived - ER24 REF0215 - Brice Lancaster |
| 14 Dec 2023 - 09:40 - Received lifeline from Caroline Trout, Cottage F11, Peers Village - 10317 - Pressed by accident checking time , No emergency - Brice Lancaster |
| 14 Dec 2023 - 08:47 - Received lifeline from Nigel Harry Elliott Myles, House 27, Evergreen Lifestyle Village, Sunrise Boulevard - 11030 - Pressed by accident checking time , No emergency
- Brice Lancaster |
| 14 Dec 2023 - 08:32 - Received a missed call from 076 908 7967 - Collins, Christopher - MemID: 4526 - Called back and confirmed it was an accidental dial - No response required - Brice Lancaster |
| 14 Dec 2023 - 06:49 - Received a call from 0815310923 - caller reports her husband had an accidental injury at home yesterday at 26 Grand Bahama drive in Fish Hoek, the patient is wanting to go for X-Rays at KH and the caller wanted to know what the cost is for transport to KH, I advised of the private billing ranging depending on level of care, the caller asked what the alternative option would be, I advised they could be referred by a GP to go to Cape Radiology in Fish Hoek but cant guarantee what time they would have availability, the caller advised they would consult with their GP first and then get back to CMR if required - CMR GO |
| 14 Dec 2023 - 06:43 - Received a call from 0815310923 - caller reports her husband had an accidental injury at home yesterday at 26 Grand Bahama drive in Fish Hoek, the patient is wanting to go for X-Rays at KH and the caller wanted to know what the cost is for transport to KH, I advised of the private billing ranging depending on level of care, the caller asked what the alternative option would be, I advised they could be referred by a GP to go to Cape Radiology in Fish Hoek but cant guarantee what time they would have availability, the caller advised they would consult with their GP first and then get back to CMR if required - Abi Bussio |
| 14 Dec 2023 - 03:15 - Received a call from Ingrid on 0826908441 caller reports her daughter is a 48 year old female that was seen at 30 Bermuda drive, Capri yesterday evening at approx 18h00, the patient is still vomiting and she would like for the patient to be transported to FBH to be assessed and she would like for the patient to be transferred from FBH to GSH to the oncology ward at a later stage. I offered to dispatch an ambulance and noticed under the membership that the patient was not under the membership and advised that there would be a private bill to which the caller declined and advised she would take the patient privately and she cant understand why there would be a bill as we have previously taken patients from her residence to hospital and there has not been a bill, i advised the caller that is not always guaranteed and it would be best that if her daughter resides on the premises to add her on to the membership for future uses. The caller will be taking the patient privately through to FBH for vomiting. - Abi Bussio |
| 13 Dec 2023 - 22:27 - Received a call on 0217020268 - Caller reports he is at Virgin active Steenberg where one of his work colleagues collapsed but is conscious - the patient has chest pain - Offered to dispatch an ambulance and advised that there would be a private bill to which the caller declined - I opted to give the caller metros contact number which he requested so they can contact metro instead - Abi Bussio |
| 13 Dec 2023 - 20:12 - Received lifeline from Roger Hull , 97 Kommetjie Road fish hoek , Pressed by accident checking time , No emergency current - Abi Bussio |
| 12 Dec 2023 - 17:11 - Received lifeline from Roger Hunt , 97 Kommetjie Road fish hoek , Pressed by accident checking time , No emergency current - Tyron Thomas |
| 12 Dec 2023 - 15:35 - Received lifeline alert for Mrs Patricia Swilling 11000 , Pt was putting it on charge and pressed button . Called on scene , no issues or emergency - Tyron Thomas |
| 12 Dec 2023 - 12:45 - Received a call from Ross Dingwell whom we transported for Europ Assistance on the 26/11/2023 saying that he has received multiple sms's saying we have been dispatched to him but he didn't request an ambulance. I told him that there seems to be a glitch in the system at the moment. - Michelle Thompson |
| 12 Dec 2023 - 12:42 - Received an SMS for Web Dispatch, Europ Assistance that we have been dispatched for call 23-0607458-E-01 yet nothing came up on the website. - Michelle Thompson |
| 12 Dec 2023 - 03:41 - ADT control room phoned for a colleague who has a 1yr old baby that's vomiting location Masi - caller asked for a call out fee advised R1035 and it can go up from there - Caller then spoke to Pt. mom and said its they will go to FBH with private transports - Jarod Echardt |
| 12 Dec 2023 - 01:42 - adult female compiling of lower right abdo pain nausea temp runny nose lost of appetite black out the whole day unsure if it appendicitis and just wanted some info if it is appendicitis or not advised that will speak to a manager to give info over the phone - Spoke to Lindi about the call Lindi advised to say to her she must just go to hospital ASAP as the abdo pain can be anything something not to play with and advise that Hout Bay is just out of CMR service area - Recalled Jane advised on what Lindi said offered to give ER24 number she said its fine she will drive herself no point on driving 3km in a ambu - TOC01:21 076289885 - Jarod Echardt |
| 11 Dec 2023 - 23:40 - Rosemary Joy Bate called asking what her membership number is (8710) as she is going out tomorrow and her sister who is blind can have the number if anything goes wrong - Mrs. Bate did say she phoned a few weeks ago about the lifeline panic buttons but no one has phoned or come out to see her - Jarod Echardt |
| 11 Dec 2023 - 22:59 - Kathleen McCormick (Mem-5073 - 25b - Gatesville Road) advised that she left her lifeline at her friends house in Mowbray if anything comes in for the lifeline to ignore it but did advised will still phone the unit and if reply from the unit will still phone her as normal - Jarod Echardt |
| 11 Dec 2023 - 20:40 - Follow up from below call - Lindi called caller back to find out if she is on scene - she advised she was going to call us now as her friend is good, she does have some abdominal issues but they are going private transport to hospital. I asked her if she is sure as I can send a vehicle and she was happy to continue privately. Entry by Lindi - Jarod Echardt |
| 11 Dec 2023 - 20:34 - Female caller called for friend that is in ?distress - lives in Noordhoek. I asked the caller if she can provide me with a bit more information or provide me with a contact number to call onscene and get a bit more info myself - she was not able to - she could also not confirm if the house number was 14 or 15 Turqouise way, as she is not sure. I asked her where about she is now as she said she is on her way and she said she is on Ou Kaaps +- 5min away. I asked her if she would be able to once arriving on scene call again, I reassured her that I can definately send a vehicle but I do need a bit more information and also confirmation of the address. I had a look under our membership and could not find anything on the above possible address provided by the caller. Entry made by Lindi - Jarod Echardt |
| 11 Dec 2023 - 18:51 - MyLifeLine activation from Mrs Tyler who is testing her device - membership 11029 - CMR GO |
| 11 Dec 2023 - 13:22 - MyLifeLine activation from Mrs Tyler who is testing her device - membership 11029 - Abi Bussio |
| 11 Dec 2023 - 11:01 - Received a missed call from 0722889469. I called back and he said it was probably a pocket dial. All is fine. - Michelle Thompson |
| 11 Dec 2023 - 10:37 - Theresa Tyler #11029.Lifeline. Accidental activation. All is good. Accidental activation - Michelle Thompson |
| 11 Dec 2023 - 10:10 - Mrs Maclachlan called. #8808. She has a Lifeline device and enquired about if she pushed the button because of someone breaking in, will we call SAPS? I advised her that we can call SAPS for her but if we are very busy with Emergency calls, her call would have to wait. I also told her that it is not guaranteed that SAPS will come straight away. It would therefore be better to look at getting a panic button from an Armed Response company. - Michelle Thompson |
| 11 Dec 2023 - 08:46 - As per previous OB entry - D.Zimmerman and L.Bredenhann have been notified - Abi Bussio |
| 11 Dec 2023 - 07:12 - As per previous OB entry - D.Zimmerman and L.Bredenhann have been notified - Abi Bussio |
| 11 Dec 2023 - 07:12 - During collecting of Monday morning kms an attempt to start A4 was unsuccessful - the vehicle remote is not unlocking the vehicle and the vehicle will not even begin to idle - Abi Bussio |
| 11 Dec 2023 - 02:32 - 074 665 5366 SEND A WHATSAPP saying can you call me adult female saying she feels foggy but it all in her head advised that a general call out fee starts at 1035 but can go up from there she said no ill call my sister to take me - Jarod Echardt |
| 10 Dec 2023 - 22:24 - Officer Bull requested CMR to come to SASP Fish Hoek to dress a wound on a Pt. that refused treatment on call 20231210/21 Pt, is needing blood work done but cant due to the cut on his arm thats bleeding - Lindi advised that the call will need to be logged with metro as Fish Hoek SAPS is members wit CMR but for staff only - Jarod Echardt |
| 10 Dec 2023 - 19:06 - Accidental MyLifeLine activation from Mr Blaikie - caller confirms all is well - membership 6421 - Jarod Echardt |
| 10 Dec 2023 - 15:43 - Received a call from Staff Nurse Rene at Nerina Gardens - caller reports they have recently had a patient pass away, the patient is that of Dr Lombard at Medicross Fish Hoek. I advised that the doctors at Medicross Fish Hoek prefer to do their own patients DOD and offered to contact Dr Lombard on their behalf to which the caller declined and advised she has their contact number and will make contact with the doctor - Abi Bussio |
| 10 Dec 2023 - 15:14 - Received a call from 0764499162 - caller reports she is looking for an ambulance to come to an address in Masi - line was not good - I offered to send an ambulance and advised that there would be a private bill to which the caller said she would phone back as she wants to check with the other ambulance service first - Abi Bussio |
| 10 Dec 2023 - 11:18 - Accidental MyLifeLine activation from Mrs Vigne - caller confirms all is well - membership 7598 - Abi Bussio |
| 10 Dec 2023 - 09:09 - Accidental MyLifeLine activation from Mr Blaikie - caller confirms all is well - membership 6421 - Abi Bussio |
| 09 Dec 2023 - 21:25 - RV1 reports Intersection of Simonstown Mainroad and Dido Valley road are out - Traffic has been informed - Brice Lancaster |
| 09 Dec 2023 - 21:21 - Received a call from Annette Bodma, 0731852927, regarding Roberta Van der Merwe - She is worried about her condition - She is just lying in bed and Annette is worried she isn't taking her medication or looking after herself - She would like to know if we can do a wellness check - Roberta is a member with addon ,10897, 1 The Mews, Protea Avenue, Fish Hoek - Crew were previously sent 20231206/10 due to her having a difficult time after her husbands passing - I advised Annette it's probably not a good idea to have medical personnel show up announced as we can't treat or transport anyone who refuses - Advised I would attempt to get in touch with her on 082 267 5963 and see if she would like medical assessment - Annette said she would be heading there as well - Unable to get in touch with Roberta, no answer - Called Annette back and she was with Roberta who did not want a response - Brice Lancaster |
| 09 Dec 2023 - 18:15 - Murray.S came across a MVA x1 car VS tree adultM/P3/G - M3 Steenberg on ramp - was in uniform - Jarod Echardt |
| 09 Dec 2023 - 05:46 - Received a call from Sister Dockson 0832297331 - Regarding a patient who has passed on due to natural causes at 65 Trafalgar place - Mrs Clark was Dr Henries patient, Medicross Dr - Contacted medical Paging and provided relevant info - Brice Lancaster |
| 09 Dec 2023 - 05:44 - Received a call @ 0208 - 0605588111 - Regarding a 72 yo Adult Male - intoxicated and aggressive - throwing furniture around and trying to fight with callers husband - Requested if our crew could come and sedate him or transport him - No reports of injuries - I advised our crew would be unable treat or transport a patient who refuses and are unable to sedate a patient for a non medical reason - Advised if patient is violent to contact SAPS - Brice Lancaster |
| 08 Dec 2023 - 22:47 - Received a call from Demetri, 063 545 2998, regarding his neighbour who is bleeding - 31 Columbo Road, Ocean View - He has logged the call with metro but is still awaiting response - He has no idea on patients condition as he is unwilling to go out at this time of night - advised we are happy to send a crew to assess but as a private service and there may be a bill involved - unwilling to accept a private bill - Advised I can call metro and see if we can get an ETA on their vehicle - Demetri did not know the reference - called Metro, REF 2621 and they say a vehicle is on scene - called Demetri back and provided REF and info - He is unable to see the vehicle but unwilling to leave house to check - provided Metro REF and contact details so he can follow up with them - Brice Lancaster |
| 08 Dec 2023 - 21:16 - lifeline alert from Alt, Joy - Cottage P9, Peers Village -10283 - Made contact via device - accidental alert, no response required - Brice Lancaster |
| 08 Dec 2023 - 17:27 - @16:49 lady calling for her mom who has fallen Athlone Industrial Park side Pt. with hip pain and cant move her hips caller advised that the Pt. is a member with CMR 6 Aries Avenue Ocean View (10982 - when look at the membership noticed that Radiyah is the main member) - Advised the caller will have to speak to a manager as it is just out of CMR service area - Spoke to Lindi about the call advised will need to speak to Taryn about the call as it is just out of CMR service area but needed a proper address did advised that its near Hanover Park - Lindi advised will need to speak to DZ about the call first as its Radiyah membership and unsre if the Pt. who is listed on the membership stays in Aries Ave Ocean view or in Athlone - When calling the O/S back she advised that Netcare is on scene - Jarod Echardt |
| 08 Dec 2023 - 15:41 - Mr Johnson #7186 called to enquire about the cost of a discharge for his wife from VPH home for home based care. I quoted him R2590. After consulting with Lindi, Bianca and TT, TT gave auth for us to do it for free and recommend that he adds ambulance addon to his membership. He will phone to book the transfer tomorrow morning. - Michelle Thompson |
| 08 Dec 2023 - 10:37 - Lifeline alert from Lilian Ralton 10874 She was turning her device on and pressed the button. She is fine and does not need any assistance. - Michelle Thompson |
| 07 Dec 2023 - 20:26 - As per message below - Sister Nolo called back and reported that a Dr arrived and "Wrote a line" regarding the deceased, then said he will complete the declaration tomorrow - He then requested the sister call CMR to finish up with the body - she was requesting a crew come out and transport to the morgue - Advised that would need to be done by a undertaker but the Dr should have arranged for this on scene - Sister Nolo said she would attempt to contact the undertaker - unable to get in touch with T. Theron to inform - sent a whatsapp message - Brice Lancaster |
| 07 Dec 2023 - 19:42 - Received a call from Sister Nolo, 073439 7161, regarding one of Medicross Dr Lombards patients who has passed away - Elizabeth Olivier, Nerina Gardens, Erica Ward, room 186 - Called Medical paging for declaration - Dr Lombard was not available for call but Dr Spies is - provided info for Dr to declare - Brice Lancaster |
| 07 Dec 2023 - 13:51 - Received a call from 0724264496, no response after greeting - No membership connected to the number - attempted call back but no answer - left a voicemail asking to call back should response be required - Brice Lancaster |
| 07 Dec 2023 - 12:21 - Judith #4280 called about her cousin who lives in FH. He has been diagnosed with Covid. Her cousin has just been to see Dr Henry as he cannot swallow and has not been able to get any food or fluids in 24 ours. He prescribed meds and told him to wait and see if the meds work and wouldn't give him a referral letter for a hospital. Judith asked if we could take him to CMC as she is worried about dehydration. I quoted her R2940. She said she would get hold of him and find out if he wants us to take him. I called her back and told her that we can log the call with Metro. I said that she should also check if CMC have isolation beds available. She will get back to us. - Michelle Thompson |
| 07 Dec 2023 - 12:07 - Received a call from Kim 0728004633 regarding an Adult Male standing at intersection of Glen Cairn Expressway and Simonstown Main Road - Chest wound, weeping and pussy - She was taking her son to see Dr Riki Theunissen who advised she call CMR to come out and assist him - I advised we are a private service and there may be a bill involved but I'm happy to log the call with Metro - Kim has driven away and is no longer OS - Logged call with Metro 1514 - Brice Lancaster |
| 07 Dec 2023 - 08:08 - received a missed call from Peter 0727244188 - attempted call back but no answer - left voicemail asking to call if medical response required - Brice Lancaster |
| 07 Dec 2023 - 08:07 - Ronnie has tweaked his back on call 20231206/14 moving patient - T. Theron will be informed - Brice Lancaster |
| 06 Dec 2023 - 22:02 - Received a lifeline alert for Colin F Blaikie , 39 Dolphin Way , Simons Kloof, Simons Town - 6421 - Made contact via device - no response required - Jarod Echardt |
| 06 Dec 2023 - 21:09 - @20:28 Global Choice phoned for a ALS transfer from the Northern Cape to VPH Western Cape for tomorrow for a known cardiac Pt. advised will need to speak to a manager - Spoke to Lindi and said no not on that short notice - @21:05 called Global Choice back saying that CMR is unable to do the transfer - Jarod Echardt |
| 06 Dec 2023 - 18:20 - Trailer Truck Jackknifed near King of Kings and Longbeach Mall currently being cleared - Crane is on scene moving the containers - A3 was able to drive through from Longbeach Village - no calls for response of CMR - Brice Lancaster |
| 06 Dec 2023 - 12:58 - A4 called in a minor mva at the intersection of Ou Kaapse Weg and Steenberg Road. No injuries but Traffic is required. I called Traffic and spoke to Inspector St George but she said they have no vehicles as they are all at Baden Powell. i called 107 and they will send someone Ref: 1001837311 - Michelle Thompson |
| 06 Dec 2023 - 12:12 - DZ requested I phone Fire as there is a large fire on the top of Milky Way, Ocean View. - Michelle Thompson |
| 06 Dec 2023 - 06:39 - Received a MyLifeLine activation from Fred Wannenburg - accidental activation - membership 10119 - Abi Bussio |
| 06 Dec 2023 - 06:21 - Kommetjie Fire Stokes Basket has been placed in the stock room from call number 20231206/1 - Abi Bussio |
| 06 Dec 2023 - 04:11 - Kommetjie Fire Stokes Basket has been placed in the stock room from call number 20231206/1 - Abi Bussio |
| 05 Dec 2023 - 11:20 - Tyler Sutcliffe #10393 called as her 23 month has been omitting since this morning. She has a Dr appointment at 16:00. She was concerned that the child might be dehydrated. The child has just fallen asleep. I consulted with Lindi and advised the mom to let the child sleep and try give her some rehydrate or Energade/ Lucozade when she wakes. I assured that we are very willing to send a vehicle out to assess her and that she is welcome to call us again if needed. - Michelle Thompson |
| 05 Dec 2023 - 09:01 - MY LIFELINE ACTIVATION - NO LOCATION ETC SHOWING ON SYSTEM - REPORTED TO JAMIE - THEY ARE NOT TESTING ANYTHING AT THE MOMENT - Lindi Bredenhann |
| 05 Dec 2023 - 03:21 - Received a call from Denise on 0824623069 -caller reports she lives in Kommetjie and her husband has just woken her up having diarrhea, the patient has slight abdominal pain but there is lots of blood in the toilet, the caller wanted to know what should be done from here, i advised the caller I could send someone out to assess the patient but it would most likely be that the patient needs to go through to hospital if he has blood in his stools, the caller said it was fine and she would rather take the patient in private transport as it would be quicker - Abi Bussio |
| 05 Dec 2023 - 00:48 - Received a call from 0627814193 - caller reports his uncle is unwell and vomiting in Masi. I offered to dispatch an ambulance and advised the caller that there would be a private bill which the caller did not want to accept as the patient is not a member of CMR - I gave the caller metros contact number so they could make contact. There was also a language barrier so I was unable to get the address. - Abi Bussio |
| 04 Dec 2023 - 21:32 - Received a call from Shona 0721524484 - caller reports her 15 year old daughter has bad sunburn on her legs and arms which has started to blister, they currently do not want any paramedics to come out but were looking for advice on what they can do for the patient. I consulted with Lindi who advised that the patient takes a luke warm bath with a little bit of vinegar and then to wrap the wounds with burn shield and a bandage as well as giving 2x panados for pain. I passed this information on to the caller who advised they had already given the patient 2x nurofen therefore no more medication can be given but they will try the above methods and phone back if they do not come right. - Abi Bussio |
| 04 Dec 2023 - 19:11 - Lindi went to refuel RV6 - a petrol attendant approached the vehicle and reported he injured his hand, the hand was looked at and appeared to be dislocated, the patient was advised to contact his boss for WCA purposes - no treatment done on scene - Abi Bussio |
| 04 Dec 2023 - 18:23 - Received a lifeline alert for Eddie Tappan, 69 Noordsig 4, Milkwood Park, Fish Hoek - 11022 - Made contact via device - Client was testing - no response required - Brice Lancaster |
| 04 Dec 2023 - 17:24 - Received a call from Bradley Rogerson, 7 De Villiers Street, Kommetjie - Member with addon, 10710 - His son got bit by a pig yesterday, bruised - today he has a fever and is very fussy - Advised it may be an infection - Advised that he would likely require antibiotics from either a GP or hospital - Mr Rogerson will monitor him and take him to a GP tomorrow if needed - Advised should he need any assistance he can call us and we will respond - Brice Lancaster |
| 04 Dec 2023 - 15:26 - Testing Device for Phil Bekker - Made contact via Device - Reading loud and clear - Brice Lancaster |
| 04 Dec 2023 - 14:35 - My Lifeline alert from Bob Brinkcate. Mem num 244. Accidental activation - Michelle Thompson |
| 04 Dec 2023 - 13:15 - Clinic Sister at DisChem Sun Valley Mall called. She has a Pt that collapsed but now has normal vitals. The Pt has a hospital plan but isn't a member. I advised that she would have to accept private billing in case the Med Aid didn't cover the bill. She said she would contact Metro - Michelle Thompson |
| 04 Dec 2023 - 12:16 - Mrs Ewing's daughter called and says she spoke to the Dr and her mother needs to go to CMC. She has constipation and diarrhea at the same time. Mem num 9921. She asked if the ambulance trip would be covered. When I advised it wouldn't be, she said she would try and take her through by car. - Michelle Thompson |
| 04 Dec 2023 - 11:45 - Received a call from 0822671208. His dad is in Panorama Hosp. He needs to be discharged to his home in Durbanville where there are 15 - 20 steps. I advised him that we are in the Fish Hoek area and suggested he try Titanium or Immediate Medical. - Michelle Thompson |
| 04 Dec 2023 - 11:21 - Admin tested a Lifeline device for Elizabeth Hughes - Michelle Thompson |
| 03 Dec 2023 - 17:30 - @16h17-Received a call from Gift on 0876551800 she reports she works for a call center that assists retirement homes in arranging services - they have an adult female who took a fall at the Avenue hotel in 1st avenue, Fish Hoek, they would like for someone to go out and assess the patient. I asked if the patient was a member of CMR to which the caller stated the patient is, when I asked for patient details to check the membership the caller advised she did not know who the patient was. I advised that we could dispatch an ambulance but if the patient is not a member of CMR then there would be a private bill - the caller advised she was going to get all the information and then call back if they still required CMR. - Abi Bussio |
| 03 Dec 2023 - 08:25 - Received a call from 0826228180 - Struggled to hear the caller who was looking for a contact number, I attempted to phone the caller back but the caller ended the call - Abi Bussio |
| 03 Dec 2023 - 07:34 - Received a call from 0826228180 - Struggled to hear the caller who was looking for a contact number, I attempted to phone the caller back but the caller ended the call - Abi Bussio |
| 03 Dec 2023 - 05:25 - on call 20231203/2 A1 come across a MVA at the Tokai bend M3 no injuries Highway Pertrol and towing on scene - Jarod Echardt |
| 03 Dec 2023 - 04:12 - Rv2 Zayd is happy to remain the last few hours at work - Spoken to Taryn - Jarod Echardt |
| 03 Dec 2023 - 03:13 - On call 20231203/1 Rv2 Zayd dislocated his shoulder was able to relocate it will treat the Pt. till Rv1 gets on scene - Taryn is aware of the call and injurie
- Jarod Echardt |
| 03 Dec 2023 - 00:18 - A2/Rv1 on call 20231202/22 drove past a MVA just before the Tokai turn off Metro Rescue Fire SAPS ER24 on scene - Rv1 advised no other service needed more than enough hands - Jarod Echardt |
| 02 Dec 2023 - 22:50 - Rv2 Zayd Fredericks reports on call 20231202/21 well revising hit a road work sign no damage to the vehicle or the sign on Highway Rd. Fish Hoek - Jarod Echardt |
| 02 Dec 2023 - 18:49 - Received a call from 0829649698 - caller reports an adult male approx 18 years old has been out drinking with his friends at Fish Hoek Beach, the patient appears to be struggling to maintain consciousness and not fully aware of his surroundings, the adult female responsible for the patient wanted to know what the cost would be to assess the patient. i advised them of the call out fee and that if the patient is intoxicated in a public environment and needs to be removed due to intoxication then they would need to contact SAPS. - CMR GO |
| 02 Dec 2023 - 17:24 - Received a call from 0829649698 - caller reports an adult male approx 18 years old has been out drinking with his friends at Fish Hoek Beach, the patient appears to be struggling to maintain consciousness and not fully aware of his surroundings, the adult female responsible for the patient wanted to know what the cost would be to assess the patient. i advised them of the call out fee and that if the patient is intoxicated in a public environment and needs to be removed due to intoxication then they would need to contact SAPS. - Abi Bussio |
| 02 Dec 2023 - 08:56 - Received a call from Murray Sulter to report a burst water pipe at the corner of Kommetjie road and Pass road - call has been logged with Traffic due to roadway being obstructed - Traffic advised they would dispatch a vehicle and log with COCT as I struggled to get through to COCT - Abi Bussio |
| 02 Dec 2023 - 07:05 - Add to last entry Netcare could not give a auth number from the medical aid but could only give netcare Auth number olny REF#5068 - Abi Bussio |
| 02 Dec 2023 - 06:59 - Netcare call asking for CMR to do a transfer from FBH to TMH EC for a Pt. that OD that in yesterday - CMR GO |
| 02 Dec 2023 - 06:58 - Netcare call asking for CMR to do a transfer from FBH to TMH EC for a Pt. that OD that in yesterday - Jarod Echardt |
| 02 Dec 2023 - 06:52 - Cons. Stofile called for adult male stabbed abdo organs hanging out of his body tried calling on scene (0680517349) but no one answered - Call divert to RV2 0835592419 called the number person advised the same info that SAPS gave - Spoke Lindi about the call advised had it over to Metro REF#0501 - Jarod Echardt |
| 01 Dec 2023 - 20:45 - M.Thomspon called to advise that a car jumped the pavement Cnr. of Recreation and Main Rd Fish Hoek no injuries - Treid calling D.Z to inform him about the call but call did not go though notified via Whatsapp message - Jarod Echardt |
| 01 Dec 2023 - 10:27 - Lifeline alert from Tony Hockly
GPS Address: V9FX+39 Cape Point, Cape Town, South Africa
Accuracy: 1957.5489832482622 m
User Address: Cottage 62, Evergreen Noordhoek , Glencairn Express Way , 7975
User Medical: 10910,
They were testing the device - Michelle Thompson |
| 01 Dec 2023 - 05:33 - Received a call from Mr Bell, 3 Horseshoe Crescent, Noordhoek Manor (sidegate), Zilvermyn side - 5147, member with addon - experiencing dizziness with abdo pain - He has had it before due to his ongoing intestinal issues and enlarged prostate - Advised I can send crew to assess and transport should it be required - He said he will monitor his condition and call us back should it be needed - called him back 30 min later to check on his condition and symptoms remain but he doesn't want a response just yet - Will contact us should CMR be required - initial call @ 0420, call back at 0456 - Brice Lancaster |
| 30 Nov 2023 - 16:15 - A2 came across a MVA outside Masi x2 cars no injuries - RV5 made of it - Jarod Echardt |
| 30 Nov 2023 - 12:38 - My Lifeline alert for Patricia Swilling. Jamie with her and testing the device. - Michelle Thompson |
| 30 Nov 2023 - 02:28 - Rv1 reports coming across an MVA on Sunnycove Corner , 2 Vehicles involved , 1 x vehicle hit a parked vehicle on the side , Occupant in vehicle seems highly intoxicated , Rv1 requests SAPS/Traffic as vehicles are still in roadway . SAPS contacted and have vehicle on their way . No injuries upon scene survey , Rv1 to stand down , No further services required on scene . SAPS AND TOWING on scene - Tyron Thomas |
| 29 Nov 2023 - 18:12 - Received a call from Bridgette, 0729210612, 9 Lighthouse Road, Kommetjie - Type 1 Diabetic, HGT 30 for a couple of hours - Dry mouth and headache - Patient wanted to know if we can come and assist with a drip - Advised we can send a crew to assess and transport if needed - Caller did not want transport to hospital as unable to pay and no medical aid - Advised we are a private service and our response would come with a private bill - Unable to accept private bill - Advised I can call metro but caller refused - advised she should seek to get private transport through to FBH but patient says she is unable to - Asked to call back should her condition deteriorate - very strange call - Brice Lancaster |
| 29 Nov 2023 - 13:09 - Received a call from Ross at 3 Lock road, de oude weg - Non member - His wife fell last night and he helped her up into bed - Says she has been unstable for awhile - Wanted to know what we can do regarding assessment and transport for someone who doesn't want to be assessed or transported - During call I could hear wife shouting in the background regarding how she doesn't want to be assessed or transported - Advised that our crew cannot legally assess or transport a patient who refuses either - Advised to try and chat to her and convince to allow assessment or transport and either see a GP or call us for assistance - Brice Lancaster |
| 28 Nov 2023 - 17:34 - Received a call from Christine - 6046 - Her daughter has cut her foot and she thinks it needs stitches - all the Drs offices are currently closed and she would like to know if CMR can do stitches - Advised we cannot do stitches on scene as it needs to be in a sterile environment - No medical aid - Advised the best cause of action would be to transport to FBH and the staff there will assess and stitch if required - Brice Lancaster |
| 28 Nov 2023 - 16:13 - Received a call from Shona 0662014807 regarding her child at Creche in Hercules Way, Ocean View - Ingested Ratex - Advised to immediately transport to nearest hospital EC, do not get him to swallow anything - Got number of the Creche 0630681495 - Lindi spoke to teacher and child is enroute to FBH for assessment, child seems to be in stable condition - Advised Shona that child is enroute to FBH and to call us should she need any assistance - Brice Lancaster |
| 28 Nov 2023 - 15:26 - Received a fall alert for Keith French - 9903 - alert came to control room cell and not via Lifeline system - unable to make contact via Mr French contact number 072 337 3041 - Made contact with NOK Son Martin French 0826586586 - He said he will call to check with his Carer and will call back if medical response is required - Location is 33 Service road, Lakeside - Brice Lancaster |
| 28 Nov 2023 - 13:24 - Continuation of previous entry - Membership number is 10512 - Michelle Thompson |
| 28 Nov 2023 - 13:23 - My Lifeline alert from Mr and Mrs Payne. All is fine. He was showing his grandson how it works. - Michelle Thompson |
| 27 Nov 2023 - 21:37 - Whilst transporting a patient through to hospital Alpha 3 came across a MVC at the Westlake traffic lights - 2x vehicles involved in a head on collision - no patients on scene - crew request fire and traffic on the scene as the vehicles are in the roadway - D.Zimmerman notified - Alpha 3 remaining on scene until Fire and Traffic arrive to take over - Abi Bussio |
| 27 Nov 2023 - 16:50 - Received call from Sister Angela 072 523 5004 with regards to her neighbour who seems to be acting psychotic and possibly taking pills . She said that the police have been there already before and that they never answer the door when they arrive . Caller has stated that if the is a call from this address to treat it as a serious occurance and please to send someone as she may feel unsafe. Told her that we will assist where we can and will advise SAPS also should anything occur - Michelle Thompson |
| 27 Nov 2023 - 11:38 - null
GPS Address: 27 Genoa Ave, Fish Hoek, Cape Town, 7974, South Africa
Accuracy: 98.4 m
WIFI: -34.127393,18.422777
Accuracy: 98.4 m
Jamie will look into why this Lifeline is not linked to a CMR membership - Michelle Thompson |
| 27 Nov 2023 - 11:31 - My Lifeline alert from 0663342775. Cleaning company pressed the button by mistake. All is fine. Cannot find Pt details under CMR membership - Michelle Thompson |
| 27 Nov 2023 - 09:09 - received call from 074 309 3014 , calling with regards to her dad possibly having an MI , Ronleigh ROAD in muizenberg . Asked if caller was a member to which she replied No , and she asked does it mean she cant get an ambulance to which i replied No , she still can but i have to advise her that there will a private bill to which she stated pt is on a hospital plan and a private bill will "bankrupt" them . I told caller that that's not the case and the bill doesn't have to be settled immediately and they can work something out but am more than happy to send an ambulance . Caller said no and that this was wasting her time and ended call . - Tyron Thomas |
| 27 Nov 2023 - 06:58 - Received a call from CMC - caller reports he has a patient he wants transferred out to TMH as the patient was seen at TMH earlier today - the patient is on medical aid - I asked if the patient wanted to do a private bill or if they wanted it to be submitted under medical aid - the caller advised it would be best if it went under medical aid - advised the caller that they would need to first get authorization from the medical aid and the service provider that the medical aid would like to use before a service can come out - the caller then ended the call - CMR GO |
| 26 Nov 2023 - 21:48 - Received a call from CMC - caller reports he has a patient he wants transferred out to TMH as the patient was seen at TMH earlier today - the patient is on medical aid - I asked if the patient wanted to do a private bill or if they wanted it to be submitted under medical aid - the caller advised it would be best if it went under medical aid - advised the caller that they would need to first get authorization from the medical aid and the service provider that the medical aid would like to use before a service can come out - the caller then ended the call - Abi Bussio |
| 25 Nov 2023 - 16:14 - Received a call from sister Jacqui at NHM - caller reports she phoned CMR earlier today for a declaration of death at 10 Oxford way, she wanted to know if the vehicle had been to the scene and what had happened as nobody stopped at the healthcare to inform her of what had happened and she needs to write her report. I advised the caller that at the time we were very busy on our side and I asked the vehicle to try stand free as there was a possible call. The caller then wanted to know if the body had been removed to which i advised the caller that I was not sure as the patients NOK was arranging undertakers. The caller then requested that all crews that go to NHM are to stop at the Healthcare to have over a report of any patients treated within the village - Abi Bussio |
| 25 Nov 2023 - 16:11 - Received a call from Scot - call diverted to RV2 - caller was looking for advice on what to do if his family member passes away from stage 4 cancer - Rv2 assisted in advising the caller on to contact CMR and undertakers and SAPS and then they can go from there. The patient is palliative care and the caller was not sure what the process was when the patient passed away. - Abi Bussio |
| 25 Nov 2023 - 14:04 - Received a call from Scot - call diverted to RV2 - caller was looking for advice on what to do if his family member passes away from stage 4 cancer - Rv2 assisted in advising the caller on to contact CMR and undertakers and SAPS and then they can go from there. The patient is palliative care and the caller was not sure what the process was when the patient passed away. - Abi Bussio |
| 25 Nov 2023 - 13:31 - Received a call from Arlie (0814373748) - 55 year old female with a BP of 218/186 - patient presenting with confusion and slurred speech and SATS of 91% - caller phoned CMR this morning but was unable to accept private billing therefore controller contacted metro on their behalf and logged the call under reference 0352 - I made contact with metro who advised the call had been logged as an abdominal complaint so I corrected the caller and the dispatcher advised they would escalate the call. I then consulted with L.Bredenhann who authorized an ambulance to be dispatched from our side as the patient had been presenting with CVA like symptoms since this morning and waiting more then 6 hours for a metro ambulance. call logged under 20231125/7 - Abi Bussio |
| 25 Nov 2023 - 12:50 - Received a call from Carla on 0727534430 - call diverted to RV2 - caller reported her daughter sprayed oven cleaner in her eyes and didnt know what to do, the caller contacted poison control who advised she takes the patient through to hospital - the caller did not want to do that right now as the patient has fallen asleep. I phoned the caller back and she advised she was going to take the patient privately through to hospital to be assessed. I did offer to send someone out to assess the patient but she advised she would just take the patient privately instead of receiving a private bill as the patient is 22 months old and they cant tell if her vision has been affected by the chemicals. - Abi Bussio |
| 25 Nov 2023 - 09:49 - Received a call from Nina Wagenfeld - she reports her MyLifeLine has just notified her that the battery is low but she is unable to charge it due to loadshedding - she confirmed all is well if we receive a notification and if we need to contact her then we can contact her on her cellphone on 0766539388 - the caller will place her device on charge now and leave it at home to charge once the power comes back on - Abi Bussio |
| 25 Nov 2023 - 06:37 - 06:20 Arllie (0814373748) called for her sister who is in a wheelchair and has high BP and is confused when asking about private billing caller advised cant afford it - Call logged with Metro REF# 0352 - Jarod Echardt |
| 24 Nov 2023 - 22:40 - TOC 22:28 0606260346 reported a adult male assaulted at Cape to Cuba's parking lot - Pt. face is coved in blood - could barely understand the caller as there was a language bare - Call logged with Miuz SAPS (Sgt Didi) and Metro (Neil) REF # 2391 - Jarod Echardt |
| 24 Nov 2023 - 16:31 - Received a call from Mrs Du Plessis who reports her daughter an adult female has two children at 1 Amber Terrace in San Michelle, Noordhoek. The patient is struggling to remain sober and begins screaming at everyone and occasionally hits her head against the wall. The caller is concerned that the patient may cause further harm to herself in the future if something is not done about it soon. The caller has approached FBH who advised that the patient needs to come into the facility willingly otherwise she can not be admitted. I advised the caller that if the patient is not willing to go to hospital and is a threat to herself then SAPS would need to be contacted and get involved. the caller advised she did not want to take that route as of yet. I advised the caller we could send someone out to assess the patient but SAPS would need to accompany the vehicle due to the circumstances. I have also consulted with L.Bredenhann regarding the call. The caller advised she wanted to consult with the patients husband first before going ahead with anything as there are children on the property and she does not want then to see the patient be arrested. Awaiting a call back - Abi Bussio |
| 24 Nov 2023 - 10:24 - Received a MyLifeLine activation from Mrs Green - confirmed all is well and the caller is testing her device - Membership 10316 - Abi Bussio |
| 24 Nov 2023 - 08:01 - Received a MyLifeLine activation from Mrs Hughes - confirmed all is well and the activation was accidental - Membership 8417 - Abi Bussio |
| 24 Nov 2023 - 07:18 - Received a MyLifeLine activation from Mr Andreae - confirmed all is well and the activation was accidental - Membership 10909 - Abi Bussio |
| 23 Nov 2023 - 23:39 - Received a lifeline alert for Lee Le Roux - 28 Clifton Parade, Main road , Fish Hoek - 10892 - made contact via device - accidental alarm - no response required - Brice Lancaster |
| 23 Nov 2023 - 14:27 - Meneur from METRO called for pt? seizures in St James - they received the call at 13:55 on scene 0714227875. REF 1681 called on scene caller - he himself was not on scene his girlfriend drove pass and saw people along the road and logged the call with EMS, she did not stop to have a look - call handed back to METRO. - Lindi Bredenhann |
| 23 Nov 2023 - 13:17 - Wendy Stroberg,GPS Address: WF2J+PV Lakeside, Cape Town, South Africa,Accuracy: 1050.618675371034 m,User Address: 67 Evergreen Lifestyle Village, MUIZENBERG, 7975,User Medical: 8896, TESTING DEVCE - Jarod Echardt |
| 23 Nov 2023 - 11:15 - Funo from Netcare called and asked if we can assist with a transfer from CBM to Seapoint - I advised currently all vehicles busy and also nothing even on that side - I did say that if it was in the FH area I could try and make a plan - Call ended. - Lindi Bredenhann |
| 23 Nov 2023 - 10:13 - Received a lifeline alert for Mrs. Featonby -8 Riversands Abington Road - 7810 - made contact via device - accidental alarm - no response required - Jarod Echardt |
| 23 Nov 2023 - 08:49 - Received a lifeline alert for Gillian Alexander - Cottage 94 Evergreen Noordhoek Glencainr Express Way - 9926 - made contact via device - accidental alarm - no response required - Jarod Echardt |
| 22 Nov 2023 - 22:42 - Received a lifeline alert for Pat Moody - 15 Exeter Ave, Fish Hoek - 9926 - made contact via device - accidental alarm - no response required - Brice Lancaster |
| 22 Nov 2023 - 18:12 - Alison Weston,GPS Address: 33 Picaroon Cres, Sun Valley, Cape Town, 7985, South Africa,Accuracy: 1050.618675371034 m,User Address: Apartment 4, Evergreen Noordhoek , 7979,User Medical: 10861, ACCIDENTAL ACTIVATION - Jarod Echardt |
| 22 Nov 2023 - 17:39 - Marcia Watkins,GPS Address: 33 Upper Recreation Rd, Fish Hoek, Cape Town, 7974, South Africa,Accuracy: 1050.618675371034 m,User Address: 66b 2nd Crescent , Fish Hoek , 7975,User Medical: 7973, - ACCIDENTAL PUSH - Jarod Echardt |
| 22 Nov 2023 - 10:47 - Received Lifeline alert for Mr. and Mrs. Penso , Cottage 41 Silvermine Village Silvermine Road Noordhoek - 10492 - Made contact via Lifeline Device - Accidental alarm - no response required - Jarod Echardt |
| 22 Nov 2023 - 10:18 - The missed call was from Elizabeth Hughes. Called again and spoke to her. She hung up as was trying to get through to Admin. She managed to get through and has spoken to them - Michelle Thompson |
| 22 Nov 2023 - 10:15 - - Michelle Thompson |
| 22 Nov 2023 - 10:15 - Received a missed call from 0826349060. Called back twice but went to voicemail - Michelle Thompson |
| 22 Nov 2023 - 10:05 - Received Lifeline alert for Sheila Belshaw , 63 Fairbairn Street Glencairn Express Heights - 5731 - Made contact via Lifeline Device - Accidental alarm - no response required - Jarod Echardt |
| 22 Nov 2023 - 09:48 - Received Lifeline alert for Gillian Vigne , Apartment 10 Evergreen Noordhoek Glencairn Express Way- 7598 - Made contact via Lifeline Device - Accidental alarm - no response required - Jarod Echardt |
| 22 Nov 2023 - 08:46 - Caroline Trout, GPS Address: 21 Genoa Ave, Fish Hoek, Cape Town, 7974, South Africa,Accuracy: 1700.4111561137859 m,User Address: Cottage F11, Peers Village, Fish Hoek, 7975: Membership # 10317, MY LIFELINE TEST - - Jarod Echardt |
| 21 Nov 2023 - 17:11 - Received a report from Darren Z regarding an MVA on Chapmans Peak - 2 vehicles head on - unknown injuries, unknown amount of patients - Contacted Fire and they are aware and Dispatching crew - Metro have incident logged already and will dispatch as soon as they can REF 2071 - Received a call from Juandre from Fire, requested we stand down response as Patients have already been removed from seen - Brice Lancaster |
| 21 Nov 2023 - 16:28 - Received Lifeline alert for Constance Walker, 22 Kemps Way, Glencairn - 8736 - Made contact via Lifeline Device - Accidental alarm - no response required - Brice Lancaster |
| 21 Nov 2023 - 12:12 - Received a call from Ric 0656405630 requesting an ambulance in Red Hill Camp. As they cannot pay private billing they asked for the number for Metro - Michelle Thompson |
| 20 Nov 2023 - 16:35 - Delivery Lorry broken down at the slipway into 4ways intersection - Kommetjie and glen cairn expressway - Traffic 0218124580 not available - Traffic 0218124574 won't dispatch until service request received - completed service request online - REF 9116121273 - Brice Lancaster |
| 20 Nov 2023 - 10:08 - Received a call from Bonnie regarding her Mother - Adult Female with Covid, released from hospital 10 days ago - Feeling light headed - Requesting if crew can come out and assess BP and SATS - Non members - Advised we are happy to come out but there may be private billing - Unwilling to accept private billing - Bonnie will transport her privately and call if needed - Brice Lancaster |
| 20 Nov 2023 - 07:00 - Received a call from Barbara Hewing - member - 62 Carmichael Road - 0793829664 - She has had bronchitis for the past 3 weeks and has woken up today with a severely sore throat, unable to swallow pills only sip water - Has seen GP regarding her condition - Asthmatic, no SOB - speaking in full sentences - Advised I can send crew to assess but there isn't much they can do OS if symptoms are due to Bronchitis - Advised the best idea is to make an appointment to see her GP but to call us if she experiences any SOB, dizziness or deterioration of her condition - Brice Lancaster |
| 19 Nov 2023 - 06:52 - Accidental MyLifeLine activation from Mr Berrey - confirmed all is well - membership 314 - CMR GO |
| 19 Nov 2023 - 06:21 - Accidental MyLifeLine activation from Mr Berrey - confirmed all is well - membership 314 - Abi Bussio |
| 18 Nov 2023 - 17:33 - Lifeline for Mrs Parker went off , called device and everything is alright , pressed by accident #10735 - Tyron Thomas |
| 17 Nov 2023 - 22:32 - @ time of call 20231117/14 had phone issues had to take the divert system off make contact with Euphoria to sort the issue out from there side
- Jarod Echardt |
| 17 Nov 2023 - 22:23 - Rv1/A2 was on call 20231117/14 when ZO12 asked them to stand by for a shooting in Milky Way Ocean View - Vehicles waited but nothing was happening so stood down and return back to base - When informing DZ about the calls phones was giving issues call DZ back on my personal phone as i could not make out what he was saying
- Jarod Echardt |
| 17 Nov 2023 - 18:44 - Previous Ob entry call was received on the whatsapp line therefore no call recording for initial call - CMR GO |
| 17 Nov 2023 - 18:02 - Previous Ob entry call was received on the whatsapp line therefore no call recording for initial call - Abi Bussio |
| 17 Nov 2023 - 12:45 - Previous Ob entry call was received on the whatsapp line therefore no call recording for initial call - Abi Bussio |
| 17 Nov 2023 - 12:40 - Received a call from 0794933219 @12h16- Caller initially phoned at 12h16 regarding the patient feeling unwell outside the Laundry Mat, the caller did not provide much information regarding the situation. I asked if the patient was a member of CMR which she advised he is not, so I offered to send out an ambulance but there would be a private bill alternatively they could make contact with the metro ambulance which the caller opted to do. - Abi Bussio |
| 17 Nov 2023 - 12:20 - Received a MyLifeLine activation from Mr PH Moon - his daughter reports she was busy testing the device and pushed the button mulitple times to get a response - membership 6914 - Abi Bussio |
| 17 Nov 2023 - 08:52 - Received a MyLifeLine activation from Mr PH Moon - his daughter reports she was busy testing the device and pushed the button mulitple times to get a response - membership 6914 - Abi Bussio |
| 17 Nov 2023 - 08:36 - Received a call from Mr Peterson at FH SAPS - reports of an inmate needing an ambulance but did not specify what for, caller wanted to know if CMR covers the inmates at the station or if they must contact Metro instead, I advised we dont cover the inmates under the membership so there would be a private bill, caller advised he would first try make contact with Metro - Abi Bussio |
| 16 Nov 2023 - 18:43 - Received a MyLifeLine activation from Mr Goedhart - confirmed all is well - Abi Bussio |
| 16 Nov 2023 - 13:20 - Received a MyLifeLine activation from Mr Goedhart - confirmed all is well - Abi Bussio |
| 16 Nov 2023 - 10:42 - Received a MyLifeLine activation from Mrs Moody - caller was testing her device - Abi Bussio |
| 15 Nov 2023 - 18:57 - Entry made by J.Echardt Liezel call saying she has pick up some cards one of the cards was a CMR card with the name Ryan Geel who is a member of CMR advised Liezel due to POPPE act we cant give info out as she want to phone him to say that she has his banks cards and other cards made contact with Ryan Geel but his wife pick the phone up advised on what happen and the Liezel will drop the cards off at the office tomorrow - Ryan then called back asking what cards does she have and wanted to know if his business card are and he gave permission to give his phone number out - Called Lindi before giving the number out advised its fine as he gave auth for it - called Liezel back and gave Ryans numberto her so they can make contact - Jarod Echardt |
| 15 Nov 2023 - 15:58 - Bongani from Harbour House house called for a female that collapsed in the kitchen Pt. is Breathing: yes | Conscious: yes | Talking: yes | once they where made aware that someone will have to accept private billing as they are inactive membership caller then said he will call the other guy - Jarod Echardt |
| 15 Nov 2023 - 13:56 - L.Venter fell well walking up steps injury to the elbow but is fine on call 20231115/08 - Jarod Echardt |
| 15 Nov 2023 - 11:12 - Caller on 0836470818 called with her partner who is in the car with her. He is severe pain after completing a cycle ride. I advised her to go straight through to hospital - Michelle Thompson |
| 15 Nov 2023 - 06:46 - 06:39 Someone from fish hoek train station for a homeless that collapsed but is talking and breathing call logged with metro 0889 - Jarod Echardt |
| 14 Nov 2023 - 17:35 - No medical emergence at 6 Evergreen Muizenberg Sunrise Boulavard for Wendy Stroberg as they called by mistake 082 895 2973 - Jarod Echardt |
| 14 Nov 2023 - 11:17 - CMR - Greg Craig message (Can you call me) @11:10 called Greg.C saying he is at Blue Route Mall with a collapsed Pt. in the underground parking and wanted to know if the call was logged with metro - Called Metro @11:11 Nyanga advised the call was logged about 2 minutes ago P1 call REF# 1339 - Jarod Echardt |
| 14 Nov 2023 - 08:51 - RV1,A1,A3,A2 in service - Jarod Echardt |
| 13 Nov 2023 - 15:55 - Received a call from Sister Arnold, 0836616832, FH Nursing @ 1443 - Regarding Sybil Barker (0834905975), non member, Bonitas Med aid, 13 Gannet close, Kommetjie - turned blue in dentist chair 45min ago, patient now at home, requesting we dispatch - Sister Coxswain (0832297331) and Daughter in Law (0824579543 ) en route to patients home - Patient is breathing conscious and talking but DIL requesting dispatch - advised as non member I would need to get acceptance of private billing before dispatch - Attempted to make contact with Sybil Barker but went to voicemail - made contact with Sister Coxswain, she is 5 min away from patients home request I call back in 5min - Called back and Sister Coxswain is taking vitals of patient, she says no response required as yet - Will call back if needed - Brice Lancaster |
| 13 Nov 2023 - 13:24 - Below message by B. Lancaster - Michelle Thompson |
| 13 Nov 2023 - 13:24 - Received a report from A5 - Caravan on fire outside entrance of Masiphumelele (Kommetjie and Pokela rd) - bystanders attempting to put out - Called Fire and they have it logged as vegetation on fire - advised caravan may now also be alight - Ref:1001811232, Fire crew enroute - Michelle Thompson |
| 12 Nov 2023 - 19:33 - A3 crew busy on call , Crew member wisani was not feeling to well , feeling dizzy and light head . Ronnie suggested him go to the office and possibly go home . Wisani came to office and control spoke with control about him not feeling well . Taryn spoke to wisani and said that he is now infact fine to go and doesnt want to book off . Taryn did ask multiple times and he declined to book off and said he will drive through to CMC to meet up with crew - Tyron Thomas |
| 12 Nov 2023 - 19:29 - A - Brice Lancaster |
| 12 Nov 2023 - 16:56 - Received a call from Jillian Larkan 083 453 3344 Mem# 5169 - 9 Java Close, CAPRI VILLAGE - She was stung by a bee yesterday and the swelling has not ghone down - She is also complaining of numbness in lips and wanted advice - Line was very bad making comms difficult - Not allergic to bees - no cardiac history - Speaking in full sentences - I advised she monitor her condition and should she experience SOB, Dizzyness or loss of consciousness she should call back and we will dispatch crew - Brice Lancaster |
| 12 Nov 2023 - 16:04 - Received a call from 0826699331 and the line dropped immediately - attempted to call back but no one answered - no membership associated with number - left a voicemail asking caller to phone back should medical response be required - Brice Lancaster |
| 12 Nov 2023 - 14:18 - Received Lifeline alert for Colin F Blaikie, 39 Dolphin Way , Simons Kloof, Simons Town - 6421 - Made contact via Lifeline Device - Accidental alarm - no response required - Brice Lancaster |
| 12 Nov 2023 - 13:39 - Received Lifeline alert for Gillian Alexander, Cottage 94, Evergreen Noordhoek, Glencairn Express Way - 10934 - Made contact via Lifeline Device - Accidental alarm - no response required
- Brice Lancaster |
| 12 Nov 2023 - 12:19 - Received a call from 0845477118 regarding a PVA on Kenilworth main road, outside SPAR - Advised we are based in Fish Hoek and cannot respond in a timely manner to the call - Whilst on the phone an ambulance arrived OS to tend to patient - Brice Lancaster |
| 12 Nov 2023 - 10:30 - Received Lifeline alert for Lindasy Davie, 7 Hillcrest, Ranger Road, Fish Hoek, 7975 - 9326 - Made contact via Lifeline Device - Accidental alarm - no response required - Brice Lancaster |
| 12 Nov 2023 - 10:13 - Received a call from Natasha Metro - regarding ALS request for Analgesia as per below messages - Metro REF 0797 - Metro 42 OS - OS 0792269533, unknown - Called lindi and she advised injury is not life threatening so no response from CMR - Called Natasha back and advised no vehicles avail at this time - Brice Lancaster |
| 12 Nov 2023 - 09:50 - Adult Female called back - non member - no Medical aid - patient as per message below - advised we are happy to send out crew but there may be a private bill - Advised Call out fee is R1035 and goes up depending on LOC and if transport is required - Caller said she will contact Metro back and request ETA and will call back if needed - Brice Lancaster |
| 12 Nov 2023 - 09:30 - Received a call from 0763232321, call dropped as on a call already - Called back - Issue regarding her 33 yo Daughter - Fallen in house and ? Broken leg - Twisted and swollen - patient still on floor - Non members, no medical aid - Caller has logged call with Metro and doesn't require CMR response at this time - Will call Back if needed - Brice Lancaster |
| 12 Nov 2023 - 02:22 - Received an accidental MyLifeLine activation from Mrs Moon - confirmed all is well - membership 6914 - Abi Bussio |
| 11 Nov 2023 - 22:33 - Received an accidental MyLifeLine activation from Mrs McFarlane - confirmed all is well - membership 7076 - Abi Bussio |
| 11 Nov 2023 - 21:14 - Received a call from Andrew on 0824085769 - he reports there is an adult female at the Fish Hoek Train station with abdominal pain for the past week, the patient is unable to accept a private bill, I offered to give them Metro contact number which they took and advised they would contact Metro. - Abi Bussio |
| 11 Nov 2023 - 19:45 - Received a call from Metro for reference 1702 for an adult male having a seizure on the cat walk at fish hoek beach - unable to provide an on scene contact number as the caller who phoned it left the scene 10 minutes prior to phoning metro for the call. I consulted with Lindi and was advised to hand the call back to Metro, if we receive any other calls for the scene we can relook into it. - Abi Bussio |
| 11 Nov 2023 - 06:50 - Received an accidental MyLifeLine activation from Mr Goedhart - confirmed all is well - membership 10010 - CMR GO |
| 11 Nov 2023 - 00:11 - Received an accidental MyLifeLine activation from Mr Goedhart - confirmed all is well - membership 10010 - Abi Bussio |
| 10 Nov 2023 - 22:44 - Received a call from Sister Beverly at Carlisle Lodge on 0217823013 wanting us to transport Mr Lazarus back from CMC who was taken in to the hospital earlier this evening - i advised we could go and collect the patient but there would be a private bill to do so, the caller advised she would try contact the patients son who is currently in the UK and await a response and then phone CMR back. - Abi Bussio |
| 10 Nov 2023 - 20:29 - Received another call from 0678950790 - the caller ended the call before I could answer, I attempted to phone back but the call went to voicemail - Abi Bussio |
| 10 Nov 2023 - 20:27 - Received a call from 0678950790 - struggled to hear the caller, unable to understand anything bein said, attempted to phone back but the line did not improve, caller ended the phone call, non members therefore unable to locate an address. - Abi Bussio |
| 09 Nov 2023 - 18:46 - Received a call from Metro requesting assistance with 2 calls on the Fish Hoek main road at separate addresses. The first call is at Napoli shop, 51 Main road, Fish Hoek for reference 1637for an adult male who took a grinder to the neck, patient appears to be bleeding rather excessively but they have applied pressure reducing the blood flow, while on the phone to the caller she reported a Metro ambulance arrived on scene. On scene contact 0685983984. The second call was for BestBet at 13 main road, Fish Hoek under reference 1625 for an adult male who collapsed after spending the morning at the property, while on the phone to the caller she requested the ambulance stand down as the patient does not want to be treated anymore. On scene contact 066 264 9378. - CMR GO |
| 09 Nov 2023 - 18:14 - Received a call from Metro requesting assistance with 2 calls on the Fish Hoek main road at separate addresses. The first call is at Napoli shop, 51 Main road, Fish Hoek for reference 1637for an adult male who took a grinder to the neck, patient appears to be bleeding rather excessively but they have applied pressure reducing the blood flow, while on the phone to the caller she reported a Metro ambulance arrived on scene. On scene contact 0685983984. The second call was for BestBet at 13 main road, Fish Hoek under reference 1625 for an adult male who collapsed after spending the morning at the property, while on the phone to the caller she requested the ambulance stand down as the patient does not want to be treated anymore. On scene contact 066 264 9378. - Abi Bussio |
| 09 Nov 2023 - 13:50 - Received a call from Metro requesting assistance with 2 calls on the Fish Hoek main road at separate addresses. The first call is at Napoli shop, 51 Main road, Fish Hoek for reference 1637for an adult male who took a grinder to the neck, patient appears to be bleeding rather excessively but they have applied pressure reducing the blood flow, while on the phone to the caller she reported a Metro ambulance arrived on scene. On scene contact 0685983984. The second call was for BestBet at 13 main road, Fish Hoek under reference 1625 for an adult male who collapsed after spending the morning at the property, while on the phone to the caller she requested the ambulance stand down as the patient does not want to be treated anymore. On scene contact 066 264 9378. - Abi Bussio |
| 09 Nov 2023 - 12:28 - Testing MyLifeLine from Ian Scott - Abi Bussio |
| 09 Nov 2023 - 08:24 - Received an accidental MyLifeLine activation from Mr Rothwell - confirmed all is well - membership 10306 - Abi Bussio |
| 08 Nov 2023 - 20:47 - ( 14 Seacottage Drive Noordhoek) 0649832474 - @20:19 Reina called (at time of call was taken details for another call Greg Mills answered the phone) saying she has mentail issue saying she feels like she going to die cant deal with this anymore asking if she goes to hospital what can they do for her - Advised that CMR can send a Vehicle out to do a assessment and see what we can do to help her - Asked if she has family with her she said that her mom is there but is sick and has 2 kids - She sad no for a vehicle coming and asked for my personnel phone number - Offord a few times for a vehicleto come out she said it's fine I'll well sleep it off - Advise if things change she can call back - Jarod Echardt |
| 08 Nov 2023 - 17:54 - Received a call from Erin on 0825697854 for a environmental emergency at Avondrust Vlei Farm, 24 Doneeden road in Noordhoek where a 48 year old female has been bitten on her neck by a horse, the patient is feeling dizzy, is bruised and has an open wound, I offered to send someone out to assess the patient but advised of private billing which the patient did not want to accept and advised her friends will rather just drive her through to a hospital to be treated. - Abi Bussio |
| 07 Nov 2023 - 16:38 - @16:10 (0217853470) Received a call from Dischem Long Beach for a lady with a heart rate of 115 then 90 then back to 115 - Asked if Pt. is a member of CMR could hear the Pt. say no but I'm on Fedhealth Medical aid then asked the caller if I can speak to the Pt. or the husband about private billing advised the Pt. is by herself then the Pt. said no tell them is fine don't need them - Jarod Echardt |
| 07 Nov 2023 - 14:06 - Received a SOS emergence SMS from 0723578194 Michelle Collins - Phone the number Michelle advised that she is fine does not kno what is the SMS about and did not send a SMS out at all - Jarod Echardt |
| 07 Nov 2023 - 11:16 - Earlier Metro (Edwin) called for possible collapse in Muizenberg Checkers, could not get through to caller and also dispatched our last vehicle on call - I called METRO back and advised that unfortunately we will not be able to assist. Ref 1326 Entry Lindi - Jarod Echardt |
| 06 Nov 2023 - 21:42 - Received a call from Happy, 076 715 8967, at Global Choices - requesting a transfer from CT international to Tygerberg Hospital @ 2200 (30 mins time)- Patient is Hypertensive, HGT Unstable, vomiting and stretcher bound - Flying in from an unknown country - Advised I would be unable to auth the transfer as these are usually made well in advance and that due to our location we wouldn't be able to make it to CP International in time for landing - Called Lindi for Advice, she advised these are organized in advance with arrangements made with CMR, the Airport and the hospital - Called Happy back and advised we would be unable to assist - Brice Lancaster |
| 06 Nov 2023 - 12:26 - Received 3 WhatsApp calls from 0662699061. Went straight to Voicemail when I called back - Michelle Thompson |
| 06 Nov 2023 - 10:09 - Elaine Boyes #2486 activated her button accidently. Everything is fine. - Michelle Thompson |
| 06 Nov 2023 - 09:01 - A1's phone received a call from 0660114280. Called back on the phone and control and didn't ring at all. - Michelle Thompson |
| 06 Nov 2023 - 08:24 - Called made by J.Echardt for Mr. Goedhart lifeline activation by mistake no medical issues 17 Bennett Close , Glencairn (10010) - Michelle Thompson |
| 06 Nov 2023 - 06:27 - Received call from 083 7493602 , member #4798 for adult male who said his having a panic attack and feeling "chesty" , spoke to female on scene who said that he had already taken a valium tablet and nebbed himself and she doesnt feel like it would be necessary's for someone to come out but he wants someone . Told caller thats alright but if it he has taken his meds that there wouldnt be much more to do and that she could monitor him for the rest of the time and if anything changes she can call back and we can send somone out . Caller agreed and was thankful and said will call back if needed . - Tyron Thomas |
| 05 Nov 2023 - 18:28 - Received a report from Lachlan 0632643971 about a mugging outside bluewater estate in Imhoffs gift - Patient is conscious breathing and talking - laceration to arm and back - Advised we can send someone out but there may be a private bill involved - Patient not a member of CMR - Requested we call Metro and SAPS - Logged call with Metro REF2176 - SAPS OV informed and said they will send a vehicle - provided name and number of Musa 0833745256 - Brice Lancaster |
| 05 Nov 2023 - 09:36 - Received a call from Mr Shiozi at OV SAPS - Have someone in their cells who was assaulted by the community for theft and housebreaking - Complaining of pain in head - no active bleeding - Conscious breathing and talking - Asked if they got in touch with Metro - Mr Shiozi advised he is unable to get through on 10177 - Requested he try on 0219370500 as that should get him directly in touch with their control - He thanked us and said he will contact them directly - Brice Lancaster |
| 05 Nov 2023 - 08:31 - A4 SATS probe not working - Reported by Greg C. to control Lindi and T. Theron - Brice Lancaster |
| 04 Nov 2023 - 16:55 - A1 reports smoke in the reeds near Masiphumelele - Advised a fire truck responded in that direction with lights and sirens - Brice Lancaster |
| 04 Nov 2023 - 15:59 - Received a call from Tony Rocco regarding his wife who has a stomach bug and has been vomiting quite a bit - He wanted to know if a paramedic could come out and give her a "Jab" to assist with the nausea - Advised our paramedics don't really have anti Nausea injections and she would likely need to be transported to hospital with fluid management should dehydration be a concern - He said he will monitor her condition and call us back should we be needed - Brice Lancaster |
| 04 Nov 2023 - 13:31 - Received a call from 064 684 3129, Sarah-Joan Nott, 46 Bethel Road Clovelly, MEM 10675 - Her wife has fallen whilst running and possibly injured her elbow - she is currently in the car with her and wanted to know if Tokai Melomed is a good hospital to take her to - Discovery medical aid - Advised TMH is the nearest hospital that is not state - Patient conscious breathing and talking - Advised to call us if she requires any assistance or patients condition deteriorates - Brice Lancaster |
| 04 Nov 2023 - 08:12 - Received a call from 083 310 5841 no audio when answering - mem 6512, Robyn Fudge, 41 Nelson Road - attempted to call back but no answer - left a voice mail - Brice Lancaster |
| 04 Nov 2023 - 06:11 - @05h51 - A4 reported MVA on M3 before Ladies Mile - vehicle rolled, no injuries on scene, vehicle proceeding back to the area - Abi Bussio |
| 03 Nov 2023 - 15:45 - RV5 reported a small fender bender cnr of Kommetjie Rd and Pass Rd. No injuries - CMR GO |
| 03 Nov 2023 - 13:57 - RV5 reported a small fender bender cnr of Kommetjie Rd and Pass Rd. No injuries - Michelle Thompson |
| 03 Nov 2023 - 13:26 - Mrs Colleen Millar's neighbour called to find out what the cost would be to take her to FBH. She has a fractured hip. Taryn Theron authorized the transportation - Michelle Thompson |
| 03 Nov 2023 - 12:23 - Dr Spies called at 12.20 for Mrs Colleen Millar at 10 Broadlands, FH. She has extreme hip pain and needs to be transported to FBH. She is not a member and is not on a Med Aid. She wouldn't accept private billing. I suggested they call Metro. - Michelle Thompson |
| 03 Nov 2023 - 12:13 - 12.10 Received a call from 0648559434. Called them back and they had no idea how it happened. All is in order. - Michelle Thompson |
| 03 Nov 2023 - 10:58 - Debbie ( CMR #5351) called @ 10.44 Her mom is in extreme pain in her hip. Had hip replacement years ago. This is the other hip. Been to various doctors and had medication issues which has led to her mom waking up today in pain. Her mom is not a member but CMR attended to her before after called her preferred provider. Debbie called us directly as she wanted to shortcut the system. I explained that we can come out but I cannot guarantee that her medical aid would pay and she would have to accept private billing. It was a very bad line and I said I'd call her back but the phone went to voicemail twice. I eventually got hold of her and she said she has contacted her mom's GP Dr Du Toit. She is waiting for his advice whether he can come out and administer pain relief or if he wants her to go to hospital. - Michelle Thompson |
| 03 Nov 2023 - 10:20 - Tracy from Stepping Stones Clinic called @ 10.14 The Manager fell and has hurt her ankle and knee. They asked at first if we could take her to hospital but then said transport would not be necessary as someone would take her private transport. - Michelle Thompson |
| 03 Nov 2023 - 02:12 - Accidental MyLifeLine activation from Mrs Mitton - she advised all is well and her device is actually on charge when it activated so she can not understand why it will activate - caller reports she will phone the reception in the morning to look into the device - membership 10778 - Abi Bussio |
| 02 Nov 2023 - 22:06 - Received a call from Constable Ndubveli on 0678075113 for Gunshot outside 39 Mzar crescent, Ocean View - she reports 1x adult male with gunshot to arm, patient did jump over a fence and it appears he is bleeding from the mouth but it does not look like a gunshot wound, patient is still conscious and talking, I advised D.Zimmerman of the call who advised we check with metro regarding the call -Metro logged the call under reference 2637 - ambulance 05 is already on route - Abi Bussio |
| 02 Nov 2023 - 21:58 - Received a call from Elizabeth on 0695771918 - she reports a adult male appears to have been shot in the face outside 39 Mzar crescent in Ocean View, nobody wants to go out and see the patient therefore very limited information provided except that the patient is sitting up and talking. I advised D.Zimmerman of the call who requested we do not go to the scene until SAPS has been to the scene to clear it as safe to enter and they can phone back if we are required. I spoke to Sargent Gesani at OV SAPS who reports they did dispatch a vehicle to go and assess and advised him to phone us back if required, he reported he will get back to us if required. - Abi Bussio |
| 02 Nov 2023 - 12:10 - A4 Greg and Lorraine - came across a vender bender close to the Vic Times no injuries no other services needed. logged by Lindi - Michelle Thompson |
| 02 Nov 2023 - 11:38 - 11.30 Akshana called 0714873286 called . Her son has a small laceration on his head that was caused by a small stick being thrown at him. It didn't bleed for long and stopped on its own. I advised her to watch for the various concussion symptoms and to then call again or take him to the Clinic. They are not members. - Michelle Thompson |
| 01 Nov 2023 - 07:17 - Received a call from Monena on 0743555317 - she reports CMR came out to her at approx 6am this morning for a declaration of death, in the process of the declaration the family forgot to mention to the crew that the patient was a CA patient who had a morphine line up, the caller wanted to know who would remove the morphine line from the patients body. I consulted with Lindi who advised that it would most likely be the person who inserted the line. I attempted to call the caller back to advise her of this but there was no response. - Abi Bussio |
| 01 Nov 2023 - 01:06 - @12:47 Andrew (0217907901) from a security company that is in Marina Da Gama called for a lady that in pain at 21 Heron Rd, Marina Da Gama close to Capricorn advised that someone will need to accepted private billing or they can phone metro - followed up with Andrew to found out if they logged the call with metro witch they have REF#0615 - Jarod Echardt |
| 31 Oct 2023 - 16:02 - 0728562705 call received no comms - tried to call back no answer - non member - Lindi Bredenhann |
| 30 Oct 2023 - 21:54 - Received a Lifeline alert for June Davies, 135 Evergreen Noordhoek, Glencairn Express Way , 7975, Membership # 8999- Made Contact Via Device - Accidental alarm - no medical response required -
- Brice Lancaster |
| 30 Oct 2023 - 21:09 - Received a call from Gloria Netcare911 for below call requesting dispatch for primary call below - Explained situation as per below message - Gloria made contact with patient whilst I was on the line and confirmed they did not want CMR to respond - Unable to assist - Brice Lancaster |
| 30 Oct 2023 - 21:05 - Received a call from ER24 Trevor - Requesting dispatch for a primary call at 4 The Glen in Silverglades - Adult Female Abdo pain and vomiting - Discovery Medical Aid - ER24 REF 0915 - OS contact Amy 0726246236 - made contact OS and spoke to Amy - advised Discovery should cover bill should emergency transport occur but should they refuse to cover the bill would they accept private billing - Patient refused private billing, want to be serviced by the Discovery Ambi - Advised they should contact Netcare911 as they are the service provider for Discovery, provided contact info 082911 - Called ER24 and explained situation - Brice Lancaster |
| 30 Oct 2023 - 19:28 - Control Base radio was on Limited group coverage, no audio in or out - reset and tested with A4 - They were reading 5/5 - Brice Lancaster |
| 30 Oct 2023 - 19:26 - A4 - reports MVA at four ways intersection - 1 vehicle - no injuries on scene - flagged to continue on - DZ informed - Brice Lancaster |
| 30 Oct 2023 - 18:35 - Panic alert on 09602011320739 - made contact - no medical emergency - accidental activation - CMR GO |
| 30 Oct 2023 - 17:09 - Panic alert on 09602011320739 - made contact - no medical emergency - accidental activation - Dannielle Upton |
| 30 Oct 2023 - 15:39 - call received from 078 209 9277 - when answering call, "your call has been placed on hold" voice prompt playing, called number back, rang 3 x times and call went to voice mail, searched number on data base, no result - Dannielle Upton |
| 30 Oct 2023 - 12:04 - Received a Lifeline alert for Ann McAdam, Membership # 3095 - Made Contact Via Cellphone after numerous attempts - Accidental alarm - no medical response required. There is a fault on the device - Michelle Thompson |
| 30 Oct 2023 - 09:56 - received a call from 0734168844 - Liesel from Sinethemba Special Care Centre, they currently have a 21 year old male student, visually impaired, the pt has had behavioral changes in the last week, and according to mom the pt had a seizure over the weekend, caller now states the pt has had a + - 1 Min seizure this morning - Lindi Bredenhann |
| 29 Oct 2023 - 20:25 - Received a Lifeline alert for David Lawson, Cottage L2 , Peers Village, Fish Hoek, 7975, Membership # 10312 - Made Contact Via Device - Accidental alarm - no medical response required - Brice Lancaster |
| 29 Oct 2023 - 19:48 - Received a call from Collin Hunt regarding an unknown emergency in Flamingo Drive, Kommetjie only had patients name as Troy - info was received via the caravan parks chat group - Collin provided number 0736518050 to call - That number got me in touch with John who monitors the chat group, also did not have any further information regarding injuries or incident, provided 0829227654 to call - Number got me in touch with Terry who was not with the patient but had more info, Adult Male found in street with a laceration on Head, no info as to what occurred - Patient has been taken home by Chubb Security, no contact info for patient or address - Patient lives with mother and will likely call if medical response is needed - unable to followup any further regarding patient - Brice Lancaster |
| 28 Oct 2023 - 17:17 - Lifeline alert from Nicola Ing, 10908. She pressed button on the device by mistake. no medical response required - Brice Lancaster |
| 28 Oct 2023 - 11:41 - Received a call from Nicola (Mem:10746) 0737633548, reporting a vessel (possible Ski) in Distress 100 - 200m offshore at Sunnycove - Line was very bad with the wind - Let Darren Z know and he activated NSRI - Brice Lancaster |
| 28 Oct 2023 - 09:46 - A1 - reports robots at intersection of Steenberg road and Westlake drive are flashing red both ways - informed traffic - Brice Lancaster |
| 27 Oct 2023 - 17:04 - Received a missed call from 0734991131, Govender, Saveran Sashen Mem:8472 inactive - called back - Accidental dial - no medical response needed - Brice Lancaster |
| 27 Oct 2023 - 16:33 - Received info via Murray regarding an Mva in Redhill near camp D - 1 car rolled into another - On scene contact Abby from towing 076 782 8794 - made contact OS, no injuries - no medical response required - DZ informed - Brice Lancaster |
| 27 Oct 2023 - 15:54 - Received a call from Beth Bing requesting transport to KH Casualty tom morn 1000 - She took a fall 10 days ago and the wound isn't healing, She was seen to by a Sister at Silvermine and consulted with Dr Henry her GP - They are worried about Sepsis and a possible clot forming - Asked why she would like to go in tom morn and not immediately as those are quite serious conditions that likely need immediate treatment - She advised she has "things to attend to" tonight and as such cannot go through - Strongly recommended against this course of action but she didn't want to go through tonight - Consulted with T. Theron and she advised we can complete call as a primary under her membership as she has addon (6111) - Advised Beth that should her condition deteriorate in anyway that she should contact us immediately for assessment and transport - Brice Lancaster |
| 27 Oct 2023 - 13:33 - RV3 was damaged - It was parked in DZs spot and the medics door swung out - Damaged the side view mirror - TT and DZ made aware - Brice Lancaster |
| 27 Oct 2023 - 11:05 - Const Mayoyo called. He has a prisoner who has a sore stomach and gastro symptoms. They would like him assessed before he goes to court. Caller was advised to call Metro as it is not a P1 call. - Michelle Thompson |
| 27 Oct 2023 - 08:20 - Caller called in to enquire about the cost of a call out for a homeless person outside her house in Ranger road who had been attacked by the pts boyfriend, I quoted a minimum of R1035 for the call out and the R2940 if we had to transport. She said they would rather take the pt to FBH themselves. - Michelle Thompson |
| 27 Oct 2023 - 08:18 - Holly 0828975005 called. She called Dr van der Merwe earlier and they can only see her later today. Fingers so swollen she called bend them, Breathing is difficult and hurts but not SOB. No chest pain. Pt asked for a quote. She decided to rather wait and see the Dr later. - Michelle Thompson |
| 27 Oct 2023 - 06:25 - Received a call from Kathleen at Rocklands Bed and Breakfast, 25 Rocklands Road, MURDOCH VALLEY SOUTH, 0217863158 regarding a client staying at their business - Adult Male with chest pains throughout the night, pale and sweaty - Conscious, breathing and talking - - B&B are no longer members 625, inactive - caller unable to accept private billing on behalf of patient - advised I can log call with Metro on their behalf whilst Kathleen asks patient about private billing and medical aid - Logged with Metro 0712, no ETA on vehicle - Called back and provided Metro Ref and contact details - Kathleen spoke to patient and they refused private billing and are not on Medical Aid - Advised if patients condition deteriorates further, unconscious or sob to call us and we will get crew out to assist - Brice Lancaster |
| 26 Oct 2023 - 21:31 - @20h37 - Caller is Jamie from CMR reports she was driving along Kommetjie road near False Bay Colleague when a lady jumped out in front of her vehicle, the lady was reportedly doing it to multiple vehicles, the caller only phoned when she got back to her residence and at this point approx 3 CMR vehicles passed through that area and did not report any females on the side of the road or in the roadway. - Abi Bussio |
| 25 Oct 2023 - 14:59 - Lifeline alert from Hendrik Goedhart. He pressed button on the device by mistake. All is in order with him. - Michelle Thompson |
| 25 Oct 2023 - 12:50 - Call received from SAMTRA STown for a student generally feeling unwell ?feverish - I spoke to the pt and he advised me ?flu like symptoms since previous evening - did take a Corenz C last night - I explained that we can send someone out to assess but we wont be able to prescribe meds for that he would need to see a GP. I did ask about self medicating and he is going to go home continue with that. I spoke to Petula the caller / Reception as I had to phone back due to a very bad phone line - I advised her of what I discussed with the student - she confirmed with him that for now he is going to self medicate - i did also tell her to please not hesitate to call us should he become short of breath or other changes. Entry made by Lindi - Michelle Thompson |
| 24 Oct 2023 - 18:50 - ER24 reference 0711 - CMR GO |
| 24 Oct 2023 - 16:49 - ER24 reference 0711 - Abi Bussio |
| 24 Oct 2023 - 16:49 - Received a call from Alpha 3 who came across an MVA in Claremont at corners of Edinurgh Drive and Upper Bishopscourt road for a PVA, the patient was initially logged with metro which was cancelled as the patient was going to take an uber to hospital which has been cancelled therefore call has been requested to be logged with alternative service, Call logged with Er24. Alpha 3 proceeding with their patient. - Abi Bussio |
| 24 Oct 2023 - 16:28 - Received a divert call from Lisa in Membership - Caller reports her membership was 10712 which is now inactive due to no payment - caller wanted to know what the cost would be for someone to come out and assess her husband who is bed ridden and feeling heavy on the chest, she is trying to arrange for Dr Rodriguez to come out and do a house call for the patient which she might not be able to. I advised the caller we can definitely come out to assess the patient but there would be a private bill to do so, the caller said she would call back if she feels required - Abi Bussio |
| 24 Oct 2023 - 14:02 - MyLifeLine activation from Jane Edwards - new client testing her device - Michelle Thompson |
| 24 Oct 2023 - 11:51 - 11h02 Ronnie phone requesting us to phone Traffic as there was a huge truck with trailer that was stuck across Kommetjie Rd outside Peach Pip Farmstall and causing huge disruption to the traffic flow. Traffic was called and said they will dispatch but that I needed to call 107 as well - Michelle Thompson |
| 24 Oct 2023 - 06:59 - Alpha 3 reports a fender bender MVA on the corner of main road and station road in Fish Hoek - no injuries on scene - Abi Bussio |
| 24 Oct 2023 - 00:45 - RV2 Greg.M called saying the number from the last entry call diverted and said they are looking for the metro number - Jarod Echardt |
| 24 Oct 2023 - 00:42 - @00:37 received a call from 0713881114 nut when recalling the number no answerer and no membership under that number - Jarod Echardt |
| 23 Oct 2023 - 18:47 - Received a call from Brandon at ADT on 0217853585 - Caller reports one of his response vehicles is sitting at King of Kings church in Sunnydale with a adult male experiencing SOB. Patient is unable to accept private billing therefore I logged the call with metro on their behalf under reference 2304. - CMR GO |
| 23 Oct 2023 - 16:44 - Received a call from Brandon at ADT on 0217853585 - Caller reports one of his response vehicles is sitting at King of Kings church in Sunnydale with a adult male experiencing SOB. Patient is unable to accept private billing therefore I logged the call with metro on their behalf under reference 2304. - Abi Bussio |
| 23 Oct 2023 - 14:47 - MyLifeLine activation from Mrs Cawood - new client testing her device - Abi Bussio |
| 23 Oct 2023 - 09:03 - RV2 reports speeding camera flash on Simons Town main road outside harbour bay mall - responding to P1 - Abi Bussio |
| 23 Oct 2023 - 08:00 - Accidental MyLifeLine activation from Mrs Davie - confirmed all is well, patients finger slipped and she accidentally activated the device - Abi Bussio |
| 23 Oct 2023 - 02:45 - Received a call from 0739511970, 8 Greenhill close, Fish Hoek - She is an asthmatic and does not have her inhaler - requested an ambulance to provide one - Advised our crew do not carry inhalers but are able to neb - non member unwilling to accept private billing - Speaking in full sentences and no wheezing present - Advised she can call Metro services for assistances and provided contact info - Brice Lancaster |
| 22 Oct 2023 - 09:22 - Isaac of longbeach mall security called to request assistance for a homeless man who has fallen outside of Nedbank Entrance 2. He is awake and conscious but cannot get up. Call has been handed over to Metro. babalwa Ref:- 0788 - Tarryn Fernandez |
| 21 Oct 2023 - 23:21 - Received a call from 0716534839 reporting a MBA - patient bleeding quite badly - Location is Goodwood - Advised we can't respond responsibly there and requested he call Metro, ER24 or Netcare911 - Brice Lancaster |
| 21 Oct 2023 - 22:45 - Received a call from Johnathon regarding his mother, Dunstan, Gillian M L, 6565, 84 Evergreen Noordhoek - She has Gout and is experiencing swelling in her fingers and one with a ring is in pain - Asked to describe the fingers colour, he says it is the same as the other fingers, no reports of cyanosis - asked to check capillary refill on finger, return of colour within 2 sec - Advised from what I can tell there doesn't appear to be any restriction in blood flow - Advised our crew would be unable to cut the ring off the finger as we don't have the correct equipment to do so, if required we would need to transport to hospital - He said he will monitor her condition and call back if needed - Brice Lancaster |
| 21 Oct 2023 - 13:44 - A3 reports both vehicles have started and have moved and can stand down traffic - Jarod Echardt |
| 21 Oct 2023 - 13:40 - A3 reports x2 cars that have broken down on Ou Kaapse near the 2nd hairpin Tokai side - Traffic has been notified of the vehicles and will send a unit out ASAP - Jarod Echardt |
| 21 Oct 2023 - 12:01 - On call 20231021/2 A3 came across a MBA near the shell garage stop and assessed the Pt. but no injuries driver drove off - DZ was made aware of the call - Call A2 so lond to dispatch them to the call CHECKERS but stood down once sitrep was given from A3 - Jarod Echardt |
| 19 Oct 2023 - 16:05 - Received a call from 0825727721 she reports her husband went into a back spasm yesterday and has been on anti inflammatory since then but they have not been helping - the caller reports they made contact with their GP who advised that CMR could come out and give medication and leave the patient at home as he does not want to go through to hospital - I advised the caller that this is false information and if any pain medication is administered to the patient then he needs to be transported through to hospital for further care - the caller declined at this stage and may phone back - Abi Bussio |
| 19 Oct 2023 - 13:45 - Lifeline alert from Marion Pallant. She was just testing the device. All is in order with her. - Michelle Thompson |
| 19 Oct 2023 - 13:17 - Received a call from Avril 0834113351 about a 17yr old who is awake and breathing but keeps "fading away" briefly. She has phoned twice for an ambulance but couldn't tell me which service she called and she didn't get a reference. She was given our number by an ambulance driver. She would not accept private billing. - Michelle Thompson |
| 19 Oct 2023 - 11:19 - Received a call from Evanty on 0658818736 who works at Flash Components in Capricorn Business park, she reports a 24 year old male staff member is having seizures in the bathroom and they are needing an ambulance as the seizures are approx 2 min apart, the patient is not a known epileptic. I advised we can dispatch an ambulance but there would be a private bill to which the caller advised she needs to make contact with her boss first and they have also notified metro and hospitals of the call. The caller advised she would phone back once she received auth from her boss. L.Bredenhann is aware of the call - Abi Bussio |
| 19 Oct 2023 - 07:11 - Received a call from 0734987272 - she reports a vagrant male living in an abandoned building near their residence has asked them to call for an ambulance because he is experiencing SOB, the patient told the caller that he ahs phoned CMR before but is not a member and cant accept a private bill, The caller tried to explain the patients exact location but struggled so i gave her Metros contact number to try, I did offer to dispatch an ambulance but advised that there would be a private bill. The caller advised she would contact metro - CMR GO |
| 18 Oct 2023 - 22:44 - Received a call from 0734987272 - she reports a vagrant male living in an abandoned building near their residence has asked them to call for an ambulance because he is experiencing SOB, the patient told the caller that he ahs phoned CMR before but is not a member and cant accept a private bill, The caller tried to explain the patients exact location but struggled so i gave her Metros contact number to try, I did offer to dispatch an ambulance but advised that there would be a private bill. The caller advised she would contact metro - Abi Bussio |
| 18 Oct 2023 - 21:13 - Alpha2 crew reports earlier today they were attending to a call in Imhoffs gift, whilst busy leaving the scene, Jess was in the back of the ambulance and the vehicle had to come to sudden stop, Jess fell forward and has pain to her left arm and leg. Incident has been reported to T.Theron - Abi Bussio |
| 18 Oct 2023 - 17:17 - Received call from ER24 for PVA in bergvliet , unable to assist due to no vehicles avaliable - Michelle Thompson |
| 18 Oct 2023 - 17:02 - Received call from 078 868 229, for 36 year old female stabbed in the arm above wrist and is bleeding abit . Caller was advised of private billing and if they accept can send a vehicle and if not . i can contact metro for them , private billing not accepted and asked to contact metro , called metro to give call over , metro ref #2216 , 11 Stella court , hydra avenue , ocean view - Michelle Thompson |
| 18 Oct 2023 - 10:52 - 10:47 Lifeline alert Jamie - Lee Smith Testing device - Michelle Thompson |
| 18 Oct 2023 - 10:14 - 10:09 Received a call from 0735085550 Joyce La Guma but no -one replied. Called back twice but no answer - Michelle Thompson |
| 17 Oct 2023 - 22:14 - Received a call from Bronwyn on 0741554433 for advice - her 10 year old daughter has been unwell for a few weeks and been visiting the doctor during this time, she has shown some signs of improvement after being on cortisone and many other forms of medication as well as uping her dose of asthma medication yesterday. The patient has been having something similar to coughing fits briefly a few times during the day where she looses her breathe and struggles to catch her breath after coughing, the caller reports it only happens for a brief few minutes so she wanted to know if there is anything that she can do at home to assist the patient with breathing because once the coughing fit stops the patient looks perfectly fine and the time period is too short for an ambulance to see what is wrong with the patient. I consulted with lindi regarding the call who advised it is difficult to provide advice on something we have not assessed therefore the best advise would be for the patient to either go back to the doctor, get a second opinion or be referred to a specialist. I passed this information over the caller and advised her to try and remain calm during the situations as well as that might help the patient remain calm as well and I advised that should she at any point feel necessary she can call us back and we can dispatch a vehicle to assess the patient. - Abi Bussio |
| 17 Oct 2023 - 14:58 - Lifeline alert for Fred Wannenburgh. No answer on device. Called client on mobile phone and all is well. False alarm - Michelle Thompson |
| 17 Oct 2023 - 14:49 - Lifeline alert for Pam Shave. Everything is fine. Client testing device. - Michelle Thompson |
| 17 Oct 2023 - 09:36 - Rv1 , Rv2 , Rv5 , Rv6 (Lindi) , A1 . A2 , A3 , A4 (Danni) , A5 (Michelle) taking part in EMS day parade from FBH to Times Square fish hoek - Tyron Thomas |
| 17 Oct 2023 - 09:02 - Lifeline alert for Bydie Gotgens. Everything is fine. Client testing device. - Michelle Thompson |
| 15 Oct 2023 - 16:52 - Received a call from Sargent Kyeshani from OV SAPS to report a adult male who has been beaten at the Mkanda Sport Field, Diko street in Masi, caller reports he tried to contact metro 10 minutes ago but there was no answer. I offered to dispatch an ambulance and advised that there would be a private otherwise I could alternatively contact metro on their behalf. I contacted Metro who reported that she spoke to the Sargent now and advised the call has already been logged under reference 1556. The patient is reportedly sitting up and still conscious - Abi Bussio |
| 15 Oct 2023 - 15:11 - Received a call from Jean on 0738750365 - caller reports her friend who resides near FBH has recently had a hip replacement, the patient has some swelling to her one leg and is in pain, the patient has taken Panado for the pain but it has not helped with the pain, the caller was enquiring about the patient being transported to FBH privately as she is not a member of CMR, I advised that I could not give an exact quote as the admin department is not in today and the patients bill would be based off of the treatment she receives. The caller then advised that the patient lives near FBH but is unable to get a private vehicle and sit up to drive there and cant accept private billing, i advised the other alternative would be to contact the metro ambulance services to which I gave the caller their contact number. - Abi Bussio |
| 14 Oct 2023 - 23:34 - Lifeline Alert for Bruce MacDonald, 5B De Lille Square, Marina Da Gama, Muizenberg - Mem #6297 - Made contact via device - Accidental alarm - no medical assistance required - Brice Lancaster |
| 14 Oct 2023 - 21:15 - Sgt Beitjies ST SAPS called back enquiring about an ambulance - Says he is struggling to get in touch with Metro - provided Metro contact 0219370500 for him to try and Metro REF 1610 - Followed up with Metro - Metro33 was os but unable to locate patient - Called Sgt Beitjies back and informed him of the update from metro - Advised he may need to relog the call - Brice Lancaster |
| 14 Oct 2023 - 20:27 - Received a call from Sgt Beitjies ST SAPS - Reporting a stabbing in Red Hill Informal Settlement B24, patient not moving - He said he was unable to get in touch with Metro to request medical response - Provided contact of Const Omtolo as OS contact 0781495071 - made contact but Const was not OS - called Metro for info and or to log call - Metro aware of call REF 1610, no eta on vehicle - Called Sgt Beitjies back to provide Metro REF and request OS contact - OS Contact Natasha 0784033689 - made contact, patient is conscious talking and breathing - provided Metro REF number and advised I can't provide ETA on vehicle - Confirmed with Natasha still no SAPS OS - Brice Lancaster |
| 13 Oct 2023 - 20:53 - Sue, 0726106000, called as she has been bitten by an animal which she thinks was a cat - small furry grey animal - and wanted advice as to what to do - Wounds is not too bad and can be treated locally - Advised my main concern would be possible tetanus infection - asked if she has had her tetanus shot within the last 10 years - She has not - Advised we do not carry the vaccine with us and asked if she is on medical aid - She is, advised she call her medical aid and see if she is covered for it and which hospitals she can go head to - Brice Lancaster |
| 13 Oct 2023 - 14:04 - 0877516206 called and hung up, tried calling back no service to number - Greg Craig |
| 13 Oct 2023 - 09:55 - Called from 0832861780 - answered no reply from caller. called back - was a pocket dial - Greg Craig |
| 13 Oct 2023 - 06:49 - Received call from mohammed (083 271 3231) at 06h31 for male laying on mountain side on ou kaapse weg , sun valley side . Caller drove past pt laying there yesterday evening and then drove past again this morning in same spot and was abit concerned and called to see if we can have a look . Sent Rv2 to investigate but no call logged as of it , will wait for Rv2 sitrep of condition of pt . Rv2 called up saying pt is fine and well , sleeping for the night , no medical emergency . - Tyron Thomas |
| 12 Oct 2023 - 13:43 - Lifeline Alert for Charmain Sutherland, 113 Silvermine Village - Mem #6262 - Unable to make contact via device - hearing voices in the background - made contact via cell 082 375 7286 - Accidental alarm, device in bag - no medical assistance required - Brice Lancaster |
| 12 Oct 2023 - 13:10 - Lifeline Alert for D Brown, 29 Simonstown Road, Fishhoek, Western Cape, 7975 - Mem #10228 - Made contact via device - Accidental alarm - no medical assistance required - Brice Lancaster |
| 11 Oct 2023 - 11:52 - Lifeline Alert for Hendrik Goedhart, 17 Bennett Close , Glencairn , 7975 - Mem 10010 - Made contact via device - Accidental alarm - client was trying to check time - no medical assistance required
- Brice Lancaster |
| 10 Oct 2023 - 10:54 - 082899200 transferred to Lisa account ? - Lindi Bredenhann |
| 10 Oct 2023 - 10:02 - 0842234560 pocket dial - Lindi Bredenhann |
| 10 Oct 2023 - 06:49 - Received a call from nursing staff at stepping stones to report an elderly female having a psychiatric episode, patient is refusing medication, seeing unknown things and becoming aggressive towards the staff. I offered to dispatch a vehicle but advised that if the patient is aggressive we are not able to sedate and SAPS would need to be called out to transport the patient if she threatens the crew. The nursing staff then advised she would rather try calm the patient at the nursing home and if they do not come right then they will phone back for assistance. - CMR GO |
| 09 Oct 2023 - 22:26 - Received a call from nursing staff at stepping stones to report an elderly female having a psychiatric episode, patient is refusing medication, seeing unknown things and becoming aggressive towards the staff. I offered to dispatch a vehicle but advised that if the patient is aggressive we are not able to sedate and SAPS would need to be called out to transport the patient if she threatens the crew. The nursing staff then advised she would rather try calm the patient at the nursing home and if they do not come right then they will phone back for assistance. - Abi Bussio |
| 09 Oct 2023 - 19:30 - Received a accidental MyLifeLine activation from Mrs Boyes - confirmed all is well - Abi Bussio |
| 08 Oct 2023 - 19:03 - @18:46 Sarah from shark spotters called and advised that someone from the shark spotters in the rasta camp in O/View a person ?heart attack collapsed CPR was started and have got a pulse back in the recovery position - Metro was call from on scene @18:40 REF#1747 - Sarah phoned back at 18:54 saying Pt. loaded in to a car going to hospital - Abi.B phoned on scene and confirm the info with on scene Shaun 0697408889 - Jarod Echardt |
| 08 Oct 2023 - 18:41 - MyLifeLine activation received from Claire Ross - caller advised she was just testing the device to make sure it is working - CMR GO |
| 08 Oct 2023 - 08:32 - MyLifeLine activation received from Claire Ross - caller advised she was just testing the device to make sure it is working - Abi Bussio |
| 07 Oct 2023 - 23:31 - TOC23:18 Marcy 0837037039 Membership 5123 122 Ranger Rd Fish Hoek called for her son who is a known psychiatric Pt. who has been acting odd for the past few days talking to himself (Pt. has been violent in the past) Marcy did say she phoned the Dr. who does not have the meds at the to sedation the Pt. - did advise the caller CMr can send a vehicle out to do a assessment but unfortunately we cant sedate the Pt. any more by law - reasked if they want assessment done she said no might provoke him to be coming violent - did advise she can call back if things change - Jarod Echardt |
| 07 Oct 2023 - 22:09 - Michelle called 22:00 for a MVA car vs lamb post no injuries and Pt. is refusing treatment DZ was made aware of the call @22:01 - Fire control aware of the call and Fish Hoek SAPS - Jarod Echardt |
| 06 Oct 2023 - 16:20 - Rv1 reports adult male Pt. in the care of the doctor at Longbeach - Pt. is very pale Diaphoretic and sweating - Jarod Echardt |
| 06 Oct 2023 - 16:16 - - Jarod Echardt |
| 06 Oct 2023 - 16:16 - Rv1 Chris was flagged down by a lady who advised that her husband is in server abdo pain Pt. does not want a ambu but asked for Rv1 to follow them to Longbeach Medical who are aware of them coming - Rv1 At Longbeach Medical 16:15 - Jarod Echardt |
| 06 Oct 2023 - 07:38 - Lifeline alert for Mrs. Gillett, Apartment 21 , Evergreen Noordhoek Glencairn Express Way - made contact via Device - Testing Device - no medical response required - Jarod Echardt |
| 05 Oct 2023 - 18:22 - Kari 0716641672 - pt. describes missing her morning scheduled medication (chronics), calling to enquire if she should take her missed mdx this evening as well. Pt advised not to double up on mdx and instead continue with her normal evening mdx, and continue as per normal tomorrow morning again, - Lindi aware of the call and Z.Fredericks spoke to the Pt. - Jarod Echardt |
| 04 Oct 2023 - 17:31 - Lifeline alert for Grace Burns, 29 Forest Hill , Simons Town, 7975 #215 - unable to make contact via Device - Contacted cell and spoke to Alisa - Testing Device - Clients can hear control from device but no audio received on our side - tested twice - Advised I would pass along their info to Jaime for troubleshooting or replacement - note left at reception - Brice Lancaster |
| 04 Oct 2023 - 13:57 - Received a call from 0873524836 - no audio on the phone - called back and eventually got someone on the line - They are "Working on Fire" Limpopo offices - unaware of who called us and said they are unaware of any need for medical response - Brice Lancaster |
| 04 Oct 2023 - 12:52 - Lifeline alert for Shirley Forster, Cottage Q1, Peers Village, 7975 #758 - made contact via Device - Testing Device - no medical response required - Brice Lancaster |
| 04 Oct 2023 - 12:11 - Lifeline alert for Patricia Hamblett, 10 Admirals Walk, Canon Island, Marina Da Gama, #10949 - made contact via Device - Testing Device - no medical response required - Brice Lancaster |
| 04 Oct 2023 - 11:34 - Late entry: Earlier this am I received a call from Longbeach Medical (Dr Cleveland) reception - Female pt needing a "lift"to VPH for dr Horrock direct admission. I asked what is wrong with the pt but she was not really sure - As per system pt is a recent member with add on - I explained to her that the medical aid will not cover the transport as it is directly into a ward and also how our membership works with the direct admissions. I explained that to be able to assist the pt we would be able to do it under her free discharge but I would also need to advise the patient of this, the secretary also advised me that the pt is not ready as yet. I asked if I can pls speak to the dr to get info about why the pt is needing the transport with an ambulance, medical condition and what level of care. As per dr pt is stable but suffers from AF (ongoing condition) pt of dr Horrack and for direct admission (initially said just needs to get to hospital not even needing to be monitored) I then explained to the dr about Emergencies, casualty unit and direct admission - possible non coverage of medical aid if direct admission and how our add on work and about free discharge as otherwise I would need to quote the patient. The dr then said he is not sure how this is not an emergency as the pt does have AF and cardiac failure and that is why needing to go to hosp. I told him that I do understand it but if the pt is not going via the casualty unit it is a planned admission. He then said we must just go via casualty - I tried to explain to him the difficult with crews and staff at the casualty unit if everything was pre-arranged as they won't accept and will direct the crew to the ward. He was not very happy and ended the call. I then made contact with Mrs Nicolson and explained to her everything about the medical aid her membership and that I would like to assist her and if we can then do it under her free discharge, she understood. and was more than happy with this. She did advise that she still needs to do a couple of things as her family is coming from overseas and arranged for collection at 11am. I then phoned the dr.s rooms and spoke to the reception again and advised we will send a vehicle for pick up at 11am. She then advised that she also spoke to the pt and the pt's son in law is rather going to take her. I spoke to Mrs Nicolson again and she confirmed that that is now the arrangement I did advise her that should anything change she is more thatn welcome to contact us. She was very happy and said she will do so. - Lindi Bredenhann |
| 04 Oct 2023 - 10:08 - Lifeline alert for Lindsay Davie, 7 Hillcrest, Ranger Road, Fish Hoek, 7975, #9326 - made contact via Device - false alarm - no medical response required - Brice Lancaster |
| 04 Oct 2023 - 08:51 - Lifeline alert for D Brown, 29 Simonstown Road, Fishhoek, Western Cape, 7975, #10228 - made contact via Device - false alarm - no medical response required - Brice Lancaster |
| 04 Oct 2023 - 08:26 - Received a call from Courtney Smolders who received a report from her friend of a multi car pileup on the intersection of Ratanga road and Bosmansdam Road in Century City - She is aware we cannot respond but didn't who to call - Advised I will check if other services are en route - ER24 is aware via group chat - Called Metro and they are aware and responding REF 0990 - Brice Lancaster |
| 03 Oct 2023 - 16:25 - Received an alert via lifeline device for Alison Weston, 10861, Apartment 4, Evergreen Noordhoek , 7979 - she says it is not a medical emergency - she has a puncture and does not have any other means of contact on her - Flat tyre opposite Lavendon Road on Kenwood street - advised we will send someone to help - Asked Greg to check on patient as he lives in Kenwood street - Patients vehicle was 2 houses away - activated Shanes Towing - RV1 reports 1 x Adult Female with Dog in car - punctured Tyre - Shane arrived OS, tyre is too damaged and needs to be replaced entirely - Tyre changed and caller able to leave scene - Brice Lancaster |
| 03 Oct 2023 - 11:00 - Received a missed call from 0824192494, Mina - attempted to call back but went through to voicemail - left message asking for them to call back on 0217824444 should they require assistance - no membership associated with cell - Brice Lancaster |
| 03 Oct 2023 - 09:12 - A3 and A4 in service - Lindi Bredenhann |
| 03 Oct 2023 - 09:09 - lundi netcare called for call in Kuilsriver - advised our location - Lindi Bredenhann |
| 03 Oct 2023 - 08:23 - As per message below - Deirdre A Davies-Coleman, 0824615560 - called back - her partner fell out of bed - they were able to pick him up and no medical response is necessary - Brice Lancaster |
| 03 Oct 2023 - 08:19 - TOC - 0815 - call rang once and dropped - attempted to call back - no answer, left Voicemail - members 9473, Deirdre A Davies-Coleman, 81 Clovelly Road - asked to contact us should she require medical assistance on 0217824444 - Brice Lancaster |
| 02 Oct 2023 - 19:04 - Accidental MyLifeLine activation from Mrs Boyes she confirmed all is well and it was accidental activation - membership number 2486 - Abi Bussio |
| 02 Oct 2023 - 06:12 - Received a call from 0824592161 - the caller reports her husband was diagnosed with kidney stones and is in severe pain, the caller was advised that if the patient goes into hospital with an ambulance then he will be seen faster then other patients, I advised her that is not the case and the doctors would triage patients and treat according, unfortunately patients being brought in with ambulance do not take priority - the caller advised it was fine in that case then she would rather take the patient privately to hospital - Abi Bussio |
| 01 Oct 2023 - 18:59 - Accidental MyLifeLine activation from Mr Hendrik Goedhart who advised he was trying to access the time - Abi Bussio |
| 01 Oct 2023 - 11:47 - Received call from Edwin at metro EMS regarding call for MVA outside smiths-winkel camp site , cape point and if we have received , upon checking no calls received as of yet . Edwin said he will get more info as he can not get hold of on scene caller . Edwin called back for 2nd time confirming it is now a motorcyclist knocked down and fire and rescue and traffic is on scene requesting ambulance for transport , ref #1012 . Told Edwin i will see what i can do as well as receiving call from shanes towing asking if we have received call for incident . Called fire and rescue confirming motorcyclist knocked and requesting ambulance. Called Metro back asking if a vehicle has been sent , lady confirmed lima charlie and metro ambulance 33 IS ON ROUTE . Edwin called back saying we can stand down , ambulance 33, paramedic is on scene . - Tyron Thomas |
| 30 Sep 2023 - 17:04 - Accidental MyLifeLine activation from Mrs Joy Alt - confirmed all is well - Abi Bussio |
| 30 Sep 2023 - 14:00 - Accidental MyLifeLine activation from Mrs Joy Alt - confirmed all is well - Abi Bussio |
| 30 Sep 2023 - 07:08 - Rv2 reports the vehicle has been broken too so far only the Syringe drive/Charger and regulator from the ventilator/first aid bag is missing - Eugene advised he cant remember if he locked the side locker - DZ has advised for RV2 to remain at his place till SAPS gets on scene - Lindi/Taryn are aware of the issue - CMR GO |
| 30 Sep 2023 - 07:02 - Rv2 reports the vehicle has been broken too so far only the Syringe drive/Charger and regulator from the ventilator/first aid bag is missing - Eugene advised he cant remember if he locked the side locker - DZ has advised for RV2 to remain at his place till SAPS gets on scene - Lindi/Taryn are aware of the issue - Jarod Echardt |
| 30 Sep 2023 - 04:48 - A4 heading to (20230930/3)
came across a MVA on Kommetjie and 5th Ave Fish Hoek no injuries Towing on scene crew was asked if fire is needed on scene they advised no - Jarod Echardt |
| 30 Sep 2023 - 02:45 - Lance phoned and web dispatched came in for adult male SOB 41 Diamond Drive Sheraton Park - Pt. is on a Get Savvi medical aid - advised lance that have no vehicles and said that TMH is 4 min away 2.1 KM away - Jarod Echardt |
| 30 Sep 2023 - 01:25 - Received a call 01:14 for a adult FEMALE who was stabbed in the arm and hit in the chest with a stone Pt. is @43 Despina Rd when advised of private caller advised they dont have the money asked if they would like the call to be logged with Metro caller yes @01:18 call was logged with Metro Roshwen REF#0110 - Jarod Echardt |
| 29 Sep 2023 - 18:52 - Mr Roy Wurherpfennig testing his MyLifeLine device at main reception - CMR GO |
| 29 Sep 2023 - 12:35 - Mr Roy Wurherpfennig testing his MyLifeLine device at main reception - Abi Bussio |
| 29 Sep 2023 - 11:26 - Mr Roy Wurherpfennig testing his MyLifeLine device at main reception - Abi Bussio |
| 29 Sep 2023 - 10:41 - Accidental MyLifeLine activation from Mrs Brown - confirmed all is well - patients device was in her pocket - membership 10228 - Abi Bussio |
| 29 Sep 2023 - 05:44 - Received a call from 0722061032, 15 Eiland street Scarborough regarding 76yo Adult Male - Epistaxis 30min, breathing conscious and talking - requesting transport to Hospital - non members - GEMS medical aid - unwilling to accept private billing should medical aid not cover callout - Said they will be transporting privately and wanted to know nearest hospital - unwilling to go to FBH so will be transporting to TMH - Brice Lancaster |
| 28 Sep 2023 - 15:48 - Caller phoned for her son who ?broken his foot @The Village Hub while skating caller wanted to know ETA on a ambu getting on scene advised +-30 min she then said she will ask her friend to take them to CMC - will call back if CMR is needed - Jarod Echardt |
| 28 Sep 2023 - 15:47 - Calls received from Xander for a pt on Smitswinkel hiking trail / mountain - known cardiac having difficulty and feeling dizzy and weak. Made contact with Milisa at Table Mountain she was speaking to the guide but lost contact and not sure who they called as the guide did advise that they did call an emergency service. At the same time a call diverted to RV2 and he was advised that WSAR was contacted aswell as AMS. I spoke to METRO RESCUE, and they advised that they are mobile with AMS - As per DZ I did inform them that we are available should they need any assistance from us once the pt is on the ground. Additional contact numbers 072 468 4497 Fizal. mIlissa 0827313906, - Lindi Bredenhann |
| 28 Sep 2023 - 14:07 - O/View SAPS serg Mentoor initially for a? PVA in Masiphumelele, but he was also not sure - Jarod called on scene and confirmed that it was not a PVA but that the pt fainted is cons and talking. We logged the call with METRO Ref:1707 - Lindi Bredenhann |
| 27 Sep 2023 - 21:50 - Lifeline alert for Jennifer McIntosh 10600, Apartment 225, Evergreen Noordhoek, Glencairn Express Way , 7975 - Made contact via device - False alarm - no medical response required - Brice Lancaster |
| 27 Sep 2023 - 21:40 - Received a call from Kari Zanello 5785, 076 288 3473, 1 Protea Court Protea Avenue Fish Hoek - She is feeling dizzy and has an HGT 14 - known diabetic - no other symptoms at this time - advised to drink some liquids to try lower blood sugar and monitor her condition - if any further deterioration we will happily send crew out to assess - she advised she has taken a sedative to sleep but husband will monitor - She said she has had other symptoms occur previously but not today - chest pain and arm weakness, not present today - that she is on BP meds and laxatives - Also mentioned she has anxiety and depression - Advised all of these could contribute to her condition and that she should see a GP and let them know about these symptoms - She will call back if needed - Brice Lancaster |
| 27 Sep 2023 - 19:41 - Followed up with megan - below entry - they have made a drs appointment for tom @ 0800 - advised to monitor his condition and call us should it be needed - Brice Lancaster |
| 27 Sep 2023 - 19:03 - Megan call for her son who stung by a bee -+ 24 Hr ago now is swollen and red and is now dizzy feeling to throw up - advised the caller to give alergics meds and monitor for about 50 mins then call back 3 Polacca Street Sun Valley (0764836412) - Jarod Echardt |
| 26 Sep 2023 - 15:25 - Lifeline alert for Gillian Vigne, Apartment 10, Evergreen Noordhoek , 7979, Medical: 7598 - made contact via device - accidental alarm - no medical assistance required - Brice Lancaster |
| 26 Sep 2023 - 14:30 - Received a call from Dr Gemmets, 0217826113 regarding Mr Amos - he is querying a UTI and possible sepsis and wants him to be transported through to CMC High Care via casualty - Non members on Pnp medical scheme - inactive MEM:1688 - Got number of NOK Portia Amos 084 470 7423 - Advised we are happy to assist but may be a private bill involve, especially since patient is going "via" ER - advised Pnp medical is covered by ER24 and recommended she contact them for auth of the transport so it is definitely covered by Medical Aid - Explained if they are unable to get transport sorted to call us back for assistance - Brice Lancaster |
| 26 Sep 2023 - 11:37 - RV5 responded to Boyes Drive as a spotter for swimmer in trouble at Danger Beach - mobile 107230 - All crews stood down as a rescue swimmer was able to assist patient back to beach - no further response required - Brice Lancaster |
| 26 Sep 2023 - 10:16 - Received a call from PnP Longbeach, Karen, 0217854420 - Reporting a Adult Female customer collapsed with abdo pain, breathing conscious and talking - Pnp nor patient willing to accept private billing as non members - Advised to call Metro services and provided contact details 10177 / 0219370500 - Brice Lancaster |
| 25 Sep 2023 - 17:56 - Received a whatsapp call from Keith Merrington, 082 555 4567, Erf 1, Castle Rock 536 Main Road, Millers Point - Mem:7854 - called back and confirmed it was an accidental dial - no medical response required - Brice Lancaster |
| 25 Sep 2023 - 12:05 - Oliver Keppens called requesting where they are able o get a script from as his wife has a partial bowl obstruction. Spoke to wife, have advised that we can send someone out to access if needs be. Further advised the only doctors would be at the casualty units. They will "troubleshoot" and call back should they change their minds. - Tarryn Fernandez |
| 25 Sep 2023 - 11:10 - Phillipa Taylor called regarding her mother, Elizabeth Pittard, who is currently in severe pain from Shingles. The medication given by the doctor is not touching sides and she was requesting a consult with our ALS as requesting Morphine for her mother. Advised that consults are unfortunately not permitted. We could happily send a medic out to access however should they administer pain medication, patient is more than likely going to have to go through to hospital. She does not want her mother going to hospital and will contact us should the situation change. - Tarryn Fernandez |
| 25 Sep 2023 - 10:19 - Michellina Collonello - accidental lifeline alarm. made contact via devise. No medical assistance required - Tarryn Fernandez |
| 25 Sep 2023 - 09:02 - Gail Moffets (0824399718) called requesting information on which Dr or hospital she could go to as she has extreme back pain and nausea. It was advised that any of the emergency casualties would be open. We would happily come out and assess and assist however there would be a private bill as she is a non member. She was going to sort it herself, i have told her to phone back should anything change. - Tarryn Fernandez |
| 25 Sep 2023 - 08:20 - Ry Rautenbach (0711217375) called as he was at Longbeach medical centre which was closed and noted us as the emergency number. He feels he needs to be placed on a drip due to lack of sleeping and anxiety / panic attacks. He had wanted to know where else he could go o see a doctor. Offered to send medic out to access however as he was already driving he felt he would just continue through to Constantiaberg private transport. - Tarryn Fernandez |
| 25 Sep 2023 - 07:41 - RV2 reports leak in vehicle - puddle on drives side - been dried with towel - DZ and Lindi aware - Brice Lancaster |
| 24 Sep 2023 - 21:13 - Received a call from 0823522516 asking about how our service works, she has some guests in her guest house and one of them has fallen ill. I explained that we would charge a general call out fee which is R1035 and if we are to transport it is more then that. She also asked how the hospitals worked as they have a travel insurance. I explained that all the private hospital would require and upfont payment and the person would need to claim back from their insurance - Monique Joubert |
| 24 Sep 2023 - 19:13 - Received a hand over from T Thomas, all vehicles busy at the time of hand over. One crew at FBH which was on their way to TMH and had to divert due to patients condition. one ambulance busy on MVA, both RVS on MVA no vehicles - Monique Joubert |
| 24 Sep 2023 - 09:43 - Received call from lady (082 766 6513) for male laying wrapped in blanket on island on buller louw and ou kaapse weg road . Caller did not stop but didnt know if anything was wrong with him . Sent Rv2 out to investigate and report adult male was sleeping on pavement , no call logged but entry made - Tyron Thomas |
| 22 Sep 2023 - 11:52 - RV5 - reports White Adult Male walking in the middle of the road, naked from pieces towards the firestation - attempting to contact ST police to report - Multiple calls made unable to get anyone on the phone - Contacted FH police and requested they contact SAPS ST to get a vehicle dispatched - Brice Lancaster |
| 22 Sep 2023 - 11:06 - Received a call from Sister De Villiers regarding a resident requiring transport to Sommerset medical for psych eval - She advised the patient is violent and refusing to go - I advised our crews would be unable to treat or transport if the patient refuses - Recommended if resident is violent to contact SAPS as they have the legal authority to detain and place the resident on a 72 hour psych at FBH - Sister said she would contact SAPS - Brice Lancaster |
| 22 Sep 2023 - 07:47 - A4 missing a lugnut on one of the wheels - DZ made aware - will be replacing missing lug with 1 from A5 - Brice Lancaster |
| 21 Sep 2023 - 19:49 - Rv5 reports flooding at Simons Town Train station cars have to go in the on coming traffic lane to miss the water - Service Request with CCT was been made Service Request Reference Number
9115682665 - Jarod Echardt |
| 20 Sep 2023 - 12:57 - Mr Len Ollis tested his Lifeline unit working order 1 Myrtle Way Milkwood Park (4040) - Jarod Echardt |
| 20 Sep 2023 - 12:46 - Joachim Andreae reactivated his lifeline 12:45 - Jarod Echardt |
| 20 Sep 2023 - 12:44 - Received lifeline alert for Joachim Andreae ,Cottage 24 Evergreen Noordhoek Glencairn Express Way , Mem: 10909 - false alarm - no medical assistance required - Jarod Echardt |
| 20 Sep 2023 - 11:31 - Received lifeline alert for Gillian Vigne ,Eight Bells, Apartment 10 Evergreen Noordhoek Glencairn Express Way , Mem:7598 - false alarm - no medical assistance required - Jarod Echardt |
| 19 Sep 2023 - 15:24 - RV2 Zayd.Fredericks was heading to call 20230919/7 P2 when pulling off reversed in to RV1 - DZ saw it from Morgan's office window - Jarod Echardt |
| 19 Sep 2023 - 13:49 - Received lifeline alert for Delene Burman ,Eight Bells, Cnr Westray Steps Boyes Drive Kalk Bay , Mem:4444 - false alarm - no medical assistance required - Jarod Echardt |
| 18 Sep 2023 - 18:02 - Received a call from Marais, Karen, 0217821473, her daughter has cut her hand at her job @ Noordhoek Manor may require stitches and or Tetanus shot - wanted to know if we can advise which Dr covers WCA - advised I do not know but we are happy to send someone to assess her - Caller said it's not needed at the moment - Advised to call back should she require any assistance - Brice Lancaster |
| 18 Sep 2023 - 17:53 - RV1 attended MVA outside KH - motorcycle vs vehicle - no injuries OS - Standing free - Brice Lancaster |
| 17 Sep 2023 - 13:36 - Received a call from 084 221 1115, Ferrett, Amanda, 20 Saunders Close, FH - Mother had a seizure and is unresponsive - whilst on the call she came around - breathing and responsive - caller said they will transport privately to FBH - Advised to call back should they require any assistance - Brice Lancaster |
| 17 Sep 2023 - 11:46 - A3 - reports MVA at fourways - towning OS - no injuries reported - A3 continuing with call20230917/05 - Brice Lancaster |
| 17 Sep 2023 - 07:27 - Received a call from 0723561703 regarding her son who has had a fever for 3days - wanting to know if there are Drs offices open on SUN - Advised Tokai Medicross should be open till 1300 - Offered to provide contact details but she didn't want to take up too much of my time - Advised the only other alternative would be FBH or TMH - Advised we can send crew to assess and check vitals but cannot issue antibiotics - Brice Lancaster |
| 17 Sep 2023 - 07:03 - Received lifeline alert from James Matthews, 22 Gemsbok Street, Scarborough, Mem 10188 - made contact via device - Client testing device all appears to be working correctly - no medical response needed
- Brice Lancaster |
| 16 Sep 2023 - 18:18 - call received from the Brass Bell manager @ 18:07 - one of their employees was bitten by a customers dog, management wanting to know if we do Tetanus shots - advised that we do not and that the pt would need to go to hospital for that, manager asked if employee needed to go today still, advised that sooner rather than later is the best option, caller thanked me and stated that they did not want to utilize an ambulance for a non emergency and would sort out transport for pt privately. - Dannielle Upton |
| 16 Sep 2023 - 15:16 - Received call from 19 lynx avenue ocean view for stabbing , 0844791166 . No ambulances avaliable , called metro and handed over to them , ref #1028 - Tyron Thomas |
| 16 Sep 2023 - 08:08 - Rv4 and Rv6 to event at Sun Valley primary . - Tyron Thomas |
| 15 Sep 2023 - 21:11 - Received a call from Jolene, 0825228555, regarding an adult Female who passed out @ Aegir Project, Noordhoek - whilst on the phone she came around and said she was fine and did not want medical response - Advised we can send crew to assess but if she refuses we cannot treat - Advised she monitor her condition and if it deteriorates in any way to call us back and we will respond ASAP - received a call from 0845954020 which redirected to RV2 regarding same incident, made contact and confirmed she is awake and recovering, advised to monitor and if deterioration we will respond - Missed a call from 0818024298 during incident, attempted to contact twice but went to voicemail, left a message asking to contact us should medical response be required to call back, may be in connection with above incident - Brice Lancaster |
| 15 Sep 2023 - 19:03 - Received lifeline alert for Elaine Boyes, Flat 3 Ithaca Mansions, Beach Road , Fish Hoek, 7975, Mem:2486 - false alarm - no medical assistance required - Brice Lancaster |
| 14 Sep 2023 - 21:07 - (TOC-2046) George - 0845831778 called for one of his employee who was taken by CMR to FBH (call 20230914/9)- Pt. is expecting twins and FBH do not deal with twins . So pt was handed over to FBH and will call metro for transport to Mowbray - George advised that the Pt. is still at FBH waiting for Metro to be transported out - George was given the IHT 60min quote of R3835.00 and he will be accepting on half of the Pt. then will need Pt. details to get more info of the Pt. by FBH he then said will call back with info - (TOC-20:58) George called gave the Pt. surname Beja and advised that Pt. will remain at FBH till the morning if not yet transported out will call CMR - Jarod Echardt |
| 14 Sep 2023 - 20:43 - @20:38 a lady called saying her son has stomach cramps for a few hours now nonmembers - asked what will it cost for a vehicle to come out advised a call out fee starts at R1035.00 can can go up from there she then said they will go to KH privately (0722370604) - Jarod Echardt |
| 14 Sep 2023 - 16:29 - Late entry Netcare called for ADT call nausea and vomiting Glencairn - call not accepted. - Lindi Bredenhann |
| 12 Sep 2023 - 21:13 - Received a lifeline alert for Hendrik Goedhart, 17 Bennett Close , Glencairn , 7975, Mem 10010 - made contact via device - False Alarm - no medical assistance required
- Brice Lancaster |
| 12 Sep 2023 - 18:41 - Received a call from a member who requested we come install a catheter for her husband - Jarod advised we do not install catheters on scene due to sterility issues and would likely need to transport to hospital - Caller did not want him to return to a facility - Brice Lancaster |
| 12 Sep 2023 - 16:13 - Lifeline activation for June Veronica Davies - 135 Evergreen Noordhoek Glencairn Express Way- false alarm no medical assistance required - Jarod Echardt |
| 12 Sep 2023 - 10:54 - 10:52 Received call from Netcare911 for call in Kraaifontein - Declaration - Advised not able to assist due to area and no vehicles available. - Morgan Will |
| 12 Sep 2023 - 10:34 - 10:32 - Attempted to call Diana Manuel back - no answer on 0825166292 - Lindi Bredenhann |
| 12 Sep 2023 - 10:26 - 09:55 - Received call from 0825166292 - Diana Manuel - 7 Disa Court, Milky Way, Ocean View - - Elderly female adult fallen out of her bed, sitting on the floor complaining of pain to leg and foot, with swelling to both leg and foot. Non-members. Advised of private billing - accepted - Advised of delays due to all vehicles on calls - - Call handed to Metro: Siphwe REF# 1133 - Jarod Echardt |
| 12 Sep 2023 - 08:45 - SIMMS called for one of their policy members assaulted and needs assistance - Jarod explained to the lady that we would need to advise the pt about privt billing as pt is not on any medical. The caller advised we must send them the bill, Jarod advised unfortunately that is not our protocol and the lady then said we have a service agreement with them which he then advised on that we don't. THe call ended up being in Lavender Hill and Jarod advised that currently we do not have any vehicles in that area. - Lindi Bredenhann |
| 11 Sep 2023 - 20:35 - Received a call from Hunt, Colin 082 874 8384, Site 42 Imhoff Park, Wireless Road - he has a terrible toothache and can only get an appointment for 1100 tom, he was wondering if there was anything we could do to assist - Advised that toothaches are unfortunately outside our scope - Brice Lancaster |
| 11 Sep 2023 - 15:11 - Lifeline activation for Marieta Parker, 1 Knana St Fish Hoek, 10735 - false alarm no medical assistance required - Jarod Echardt |
| 11 Sep 2023 - 14:38 - Lifeline activation for Elaine Boyes - 2486 - Flat 3 Ithaca Mansions, Beach Road, Fish Hoek, 7975 - false alarm no medical assistance required - Jarod Echardt |
| 11 Sep 2023 - 12:30 - Lifeline activation for Jennifer McIntosh - 10600 - Apartment 225 Evergreen Noordhoek Glencairn Express Way, Fish Hoek, 7975 - false alarm no medical assistance required - Jarod Echardt |
| 11 Sep 2023 - 11:54 - Rochelle from Telecare called wanting to know if we perhaps have a pt's debit card from a call we did at Evergreen the previous week. I told her I am aware of the call and spoke to the crew they are only aware of the Medical aid card. They did not have the debit card. Rochelle will relay the message to the duty manager at evergreen. - Lindi Bredenhann |
| 11 Sep 2023 - 08:59 - Mr Syphus mem 10648 called for his wife had a hip replacement and needs someone to dress the wound. I advised I can send someone but not really our field of expertise but we surely can advise. I also gave him Denuscha Uys Wound dress specialists name and number. He is going to get bavk to us. - Lindi Bredenhann |
| 11 Sep 2023 - 08:51 - 7 Noordsig 072468259 My Life line testing device. - Jarod Echardt |
| 10 Sep 2023 - 21:11 - Received a call from unknown number for member in Kommetjie , didnt give address , her husbands has been having toothache for the last 24 hours , he had a procedure done yesterday 09/09/2023 and now is C/O toothache . Told her that we unfortunately cant do anything for that and that must seen at a dentist . She asked if we can give anything for pain , i said if we give anything for pain then we are obliged to take to hospital . She asked if she can take him to CMC to which i said yes , they should be able to assist . - Tyron Thomas |
| 10 Sep 2023 - 16:06 - In the process of moving RV6 around to the back we bumped and cracked RV3 front number plate with tow bar of RV6. Tarryn F driving and Brice guiding. Darren Z and Lindi informed - Tarryn Fernandez |
| 09 Sep 2023 - 21:08 - Received call from Global choices located in Joburg for and adult female having chest pain at #5 2nd Avenue in Da Gama Park ref #542428 . Was told that we can bill them if needed and Pt must go to 2mill hospital. Told the caller Loyiso that we a private service and that we will bill the Pt privately to which he aid we can invoice them . Told him i will call on scene first and relay message to pt . Called on scene to gain further info , pt been having pain under her left breast area and told caller that we are private and that i can happily send an ambulance out to her but there will be a private bill to which caller did not accept and that she will wait for her husband who is around the corner. I told caller that the bill doesnt have to be settled immediately and that we are happy to send someone out to her but caller who was also the Pt , refused and said she will call military and see if they will send someone . Told caller/pt that if anything changes that she can give us a call and will send someone . - Tyron Thomas |
| 09 Sep 2023 - 20:53 - Received call from Global choice located in Joburg for and adult female having chest pain at #5 2 - Tyron Thomas |
| 09 Sep 2023 - 15:10 - Received a call from Hensman, Sophie, 082 774 4655, inactive member, enquiring if we can provide stitches - Advised our crew would not beable to perform them Os and would need to transport to Hospital - Sophie said she would transport privately - Brice Lancaster |
| 09 Sep 2023 - 00:27 - @00:17 a adult male called saying his calling on behalf of a client that is using his compony (Gene's assistances) when asking where he is phoning from he then said the client googled CMR number and gave it him but then called dropped tried calling back 5 times but number goes to voice mail (0640486264)
- Jarod Echardt |
| 07 Sep 2023 - 20:05 - Catherine A Lacey (0829289699- 18 Frigate Cres Sun Valley) phoned for her 18 yr old son who has food poisoning and has been vomiting and diarrhoea for the past two hours now wanting to now if she must get CMR out or go to hospital straight away advised that CMR can come out but there will be a private bill as they cancelled their membership a month ago when her mom passed away - Mrs. Lacey asked if a ambu comes can we put a IV line up and leave the Pt. at home advised no Pt. will need to be taken to hospital to be monitored - she then advised that she will wait a hour then phone back - Jarod Echardt |
| 07 Sep 2023 - 11:34 - Mrs Weston called for Charlene we transported her this am to FBH - we do not need to come back for the return trip as they will be going privately. I did advise we can come and help once at home she said all good there is someone going to be there. - Lindi Bredenhann |
| 06 Sep 2023 - 18:12 - Luke from the Aeger Brewery called 65 Beach Road Noordhoek - they have a female (known alcoholic) very intoxicated - becoming erratic, aggressive, screaming and shouting, does not want to go with her mother. I advised Luke due to the way that she is acting I will hand the call to SAPS as there would not be much we would be able to do as an ambulance service. He understood and spoke to her mother her mother is happy for SAPS to come out. Spoke to Constable Pakwana at FH - dispatching a vehicle. - Lindi Bredenhann |
| 06 Sep 2023 - 14:46 - 0847756677 called answer no comms called back no answer non mem - Lindi Bredenhann |
| 04 Sep 2023 - 20:37 - Lifeline activation for Elaine Boyes - 2486 - Flat 3 Ithaca Mansions, Beach Road , Fish Hoek, 7975 - false alarm no medical assistance required - Brice Lancaster |
| 04 Sep 2023 - 19:46 - Lifeline activation for Elaine Boyes - 2486 - Flat 3 Ithaca Mansions, Beach Road , Fish Hoek, 7975 - false alarm no medical assistance required X 2 - Brice Lancaster |
| 04 Sep 2023 - 19:35 - Received a call from Margaret batho, 0722739772, 23 11th Avenue, Fish Hoek - accidentally took her husbands tablets 5 Minutes ago - 1200 zeralto - zylacor 5 - has thrown up but is unsure if tablets are out of her system - advised she should drink water to try and dilute any that made it's way into her system and monitor her condition - if she starts experiencing any symptoms we will happily send crew to assess - Brice Lancaster |
| 04 Sep 2023 - 18:56 - OB entry made by J.Echardt a Lady from Redhill phoned for her father who has stopped talking and became SOB advised the lady about private billing she accepted but she was saying yes/ok to every think that was asked - advised that CMR will call metro for her - Metro was called REF#2348 TOC-16:55 087555168/0606948299 - Brice Lancaster |
| 04 Sep 2023 - 13:00 - 0724780653 RECEIVED MULTIPLE CALLS SOUNDED LIKE POCKET DIALS NO ANSWER ON CALL BACK - MANAGE TO CONTACT HUSBAND 0824449271 ALISTAR BARNES - HE WIL TRY TO MAKE CONTACT WITH HIS WIFE HE IS CURRENTLY IN A MEETING (29 SEAGULL SCARBOROUGH) MEME10536 - Abi Bussio |
| 04 Sep 2023 - 11:11 - 0834557705 pocket dial - Lindi Bredenhann |
| 04 Sep 2023 - 11:08 - sist Ainslee called for a pt needing to go to hosp but was looking for Metro number as pt is government pt and no med aid. I did advise if she does not come right to pls give us a call as we will never refuse transport. - Lindi Bredenhann |
| 03 Sep 2023 - 21:24 - Received Lifeline Alert for Hendrik Goedhart, 10010, 17 Bennett Close , Glencairn , 7975 - unable to contact device - made contact with Niki (NOK) - She checked on him and he was sitting in front of his computer - no medical assistance required - Brice Lancaster |
| 03 Sep 2023 - 21:18 - Received a call from Brummer, Jennifer 072 210 6371, 10877 - regarding her 2yo granddaughter who burnt her fingertips when getting to close to hot glass - small blisters on the tips of her fingers and have been holding them in tepid water - when removed she is in pain - Advised blisters are the bodies way of healing and not to pop them, unfortunately there will be some pain but they can provide panado to help - advised to cover them up when removed to prevent them from popping - Brice Lancaster |
| 03 Sep 2023 - 20:13 - Received a call from Bongeta, CIMS for a primary call in Bishop Lavis - advised it is outside our operational are and we wouldn't be able to respond timeously - Brice Lancaster |
| 03 Sep 2023 - 11:54 - Accidental MyLifeLine activation from Nicola Ing (10908) - Jarod Echardt |
| 03 Sep 2023 - 07:20 - Received call at 21h35 from metro control asking do we cover Westlake side . Told him we sometimes do and asked if we can assist with a PVA in Westlake , heron close as they have no ambulances available . Told him i will get back to him about availability. Called back to we are unable to assist , ref #1908 - CMR GO |
| 02 Sep 2023 - 22:10 - Received call at 21h35 from metro control asking do we cover Westlake side . Told him we sometimes do and asked if we can assist with a PVA in Westlake , heron close as they have no ambulances available . Told him i will get back to him about availability. Called back to we are unable to assist , ref #1908 - Tyron Thomas |
| 02 Sep 2023 - 12:33 - A4 reports King Of King robots were flashing when driving through on 20230902/05 - A5 reports King of King robots working correctly again on call 20230902/06 - Brice Lancaster |
| 02 Sep 2023 - 12:26 - Life Line Device for Elaine Boyes User Medical: 2486 - Flat 3 Ithaca Mansions, Beach Road , Fish Hoek, 7975 - made contact via device - no medical assistance required - False Alarm
- Brice Lancaster |
| 02 Sep 2023 - 06:39 - Late Entry , Received call from 0766303793 (03h57) from a gentleman in a guest house in Muizenburg requesting assistance for a pill stuck in his throat . Caller was talking in full sentences and able to answer questions . Told caller that we unfortunately do not take things out the throat and that it must be seen to by a casualty room , caller understood and put phone down - Tyron Thomas |
| 01 Sep 2023 - 15:01 - Received a report from RV6 that their battery is dead - A5 is running the jump pack down to them @ SVPS - events crew says nothing was left on - Brice Lancaster |
| 01 Sep 2023 - 14:30 - A4 - came across an MVA outside 105 Kommetjie Road on their way through to Transfer 20230901/10 - 2 vehicles, no patients - No other services needed OS - DZ informed - A4 continuing through to Transfer - Brice Lancaster |
| 01 Sep 2023 - 14:03 - RV6 - mobile to SVPS event on 97756 - Arrived OS on 97759 - Brice Lancaster |
| 01 Sep 2023 - 12:16 - Received a lifeline alert for Anne Stepto User Medical: 2447, Unit 5, Evergreen Noordhoek, Glencairn Express Way , 7975 - made contact via device - false alarm - no medical assistance required - Brice Lancaster |
| 01 Sep 2023 - 11:49 - Received a call from Mrs Clayton regarding her husband, MemID 3147, 144 Glen Road, Glen Cairn - Adult Male 84 yo, known diabetic - has been coughing for 2 days - hasn't eaten today - General malaise - Advised we can send crew to assess vitals but if he has an infection we would need to transport to hospital in order to get him prescribed antibiotics - Mrs Clayton said she will check his HGT and monitor him, didn't seem keen for hospital transport - advised that should his condition deteriorate she should call us and we will dispatch crew immediately - Brice Lancaster |
| 31 Aug 2023 - 23:03 - Received a call from 0217870286 - Mrs Trout- caller reports that her MyLifeLine is showing a red light after putting it on charge but she does not know why - I advised the caller that unfortunately she would need to contact the main reception tomorrow morning during office hours to ask further questions regarding the device as I am unable to assist her with that enquiry. The caller advised that she hopes she does not have a medical emergency tonight and she will call the main reception tomorrow morning - Abi Bussio |
| 31 Aug 2023 - 08:45 - Mrs McCormick called to state she will be out the area in Eilands bay till Tuesday the 6th of September , she will be taking her lifeline with her and if anything does go wrong there will be no need to send someone to her address . 25B Gatesville Rd in Kalk Bay (member #5073) - Tyron Thomas |
| 31 Aug 2023 - 08:08 - Late entry , staff member F. McLellan came across an MVA by Simons town golf course , stopped over to assist , no injuries on scene or other resources required - 07h10 - Tyron Thomas |
| 31 Aug 2023 - 06:48 - Accidental MyLifeLine activation from Mrs Anne Wozniak - confirmed all is well - membership 10548 - caller was struggling to charge her device and activated it to try find out - CMR GO |
| 30 Aug 2023 - 20:32 - Accidental MyLifeLine activation from Mrs Anne Wozniak - confirmed all is well - membership 10548 - caller was struggling to charge her device and activated it to try find out - Abi Bussio |
| 30 Aug 2023 - 17:25 - Received call from ER24 with regards to lady that fell and dislocated something at fish Hoek high school. Called on scene and spoke to Janine who stated that lady had fallen and hit face, face is bleeding but no dislocation . Lady said that they cancelled ambulance as its taking to long and will take the pt to hospital privately - Tyron Thomas |
| 29 Aug 2023 - 21:03 - Elzette phoned for phoned for her 14 yr old boy who is vomiting green stuff at this stage only thrown up once so far - did advise that a vehicle can be sent out now to assess him witch she replied will phone back later - membership 5401 - Jarod Echardt |
| 29 Aug 2023 - 16:26 - Received a call from 0844392384 - caller reports she resides at 10 Quarry road in Fish Hoek and has been stung by a bee - the patient has swelling on the eyebrow and lip area, patient took an allergix approx 30 minutes ago and wanted to know if there is anything else that she can do for the swelling as she needs the swelling to be down by tomorrow morning, I advised the caller to monitor the swelling and if it does not change or becomes worse in the next hour or so to phone back and we should dispatch someone to assess the patient as she is unable to confirm if she is allergic to bees, the patient did not want someone to come out and assess her just yet as she would prefer to monitor it at home. - Abi Bussio |
| 29 Aug 2023 - 12:46 - Accidental MyLifeLine activation from Mrs Patsy MacKellar - confirmed all is well - membership 7135 - Abi Bussio |
| 29 Aug 2023 - 10:57 - Accidental MyLifeLine activation from Mr Klopper- confirmed all is well - membership 9287 - Abi Bussio |
| 29 Aug 2023 - 08:21 - A1 mobile to Cape Town for Dept of Health inspection - Murray and Morgan
A1 base radio is not working. - Abi Bussio |
| 28 Aug 2023 - 18:42 - Received a call from 0833830554 - caller is Amanda Hall who reports her 12 year old son has vomiting and a stiff neck to the point he cant point his head to his chest. The caller is concerned that the patient may have meningitis and wanted to know what one can do about it and if she should be concerned. I consulted with Lindi to find out more information regarding Meningitis and it was decided to advise the caller that the patient be assessed in a medical facility due to the concern of the stiff neck and ?meningitis. I advised the caller of this and she advised she would take the patient to a private facility most Likely TMH. I did offer to send someone out to assess the patient which the caller turned down and said she would phone back if she feels required. Membership 7827 - Abi Bussio |
| 28 Aug 2023 - 14:09 - Accidental MyLifeLine activation from Mrs Beuster - confirmed all is well - membership 1490 - Abi Bussio |
| 28 Aug 2023 - 13:23 - Accidental MyLifeLine activation from Mrs Beuster - confirmed all is well - membership 1490 - Abi Bussio |
| 28 Aug 2023 - 13:18 - MyLifeLine activation from Mr Ollis who was testing how his device works - Abi Bussio |
| 28 Aug 2023 - 12:36 - Accidental MyLifeLine activation from Mrs Charlwood - she confirmed all is well and the button must of gotten knocked while in her handbag - membership 3209 - Abi Bussio |
| 28 Aug 2023 - 09:13 - Received a call from 0834118017 - witnessed a person fall off his bicycle, patient is refusing any treatment therefore caller ended the call - Abi Bussio |
| 27 Aug 2023 - 22:17 - Received a call from 0603837775 regarding her Domestic worker who went into labor yesterday at around 1500 - she is currently at FBH and the baby is breech - they are trying to get her transferred through to Mowbray Maternity - non members - no medical aid - advised we would be happy to assist but that there would be a private bill that could range in from R3000 upwards depending on level of care - unwilling to accept private billing - advised caller of Metro services and provided caller with their contact numbers - Brice Lancaster |
| 27 Aug 2023 - 20:27 - Received a call from Christiaan Botha, 0828683685, regarding Christa Hill, 9 Mountain road, Fish Hoek, MemID 6109 - She is a Ca Patient requiring duolin neb but he is running low on stock - only has 4 remaining for the evening - advised our equipment is not for supply but for administration but I will contact m manager and see if there is anything we can do to assist - spoke to Lindi and she confirmed we can send someone out to administer but not supply them - called Chris back and explained but advised that he should call us if he should require a medic to administer duolin to Dr Hill - Brice Lancaster |
| 27 Aug 2023 - 08:58 - @07:50 Mr. Breakey phoned saying he has a small chicken bone stuck in the back of his throat for the past day now wanting know if CMR can help him advised the is not much we can do he will need to go to hospital - 3 Herschel Road (10650) - did advise him that CMR can send someone to assess him - Jarod Echardt |
| 26 Aug 2023 - 21:49 - Received a call from 0726240281, 8 luttrel crescent Fish Hoek - regarding her friend adult female 54 yo - she has been quite sick for 2 days - fever, 38.8 with productive cough - known asthmatic - requesting ambulance - non member - no medical aid - unwilling to accept private billing - advised I can log a call with Metro but she asked for their contact details so she can call - provided Metros contact details - Brice Lancaster |
| 26 Aug 2023 - 17:51 - Travis - 0817707659 called from Ocean View. Advised not to worry pt had woken up an d they were taking him to False Bay Private transport. Advised him to phone us back should the situation change - Tarryn Fernandez |
| 26 Aug 2023 - 17:42 - Accidental MyLifeLine activation from Mrs Le Roux - membership 10892- contacted call who advised she activated the device by accident - Tarryn Fernandez |
| 26 Aug 2023 - 09:21 - Accidental MyLifeLine activation from Mrs McIntosh - membership 10600 - contacted call who advised she activated the device by accident - Jarod Echardt |
| 25 Aug 2023 - 17:06 - Received a call from Jill Mills regarding a member 10789 Hutchings, Giselle threatening suicide -caller not OS, unknown if she has caused herself harm or taken anything - advised it's difficult with these cases as we legally cannot assist if the patient refuses, advised SAPS can place a patient on a 72 hour psyche hold - Made contact with Mr Hutchings (Father) and he informed me that she had fled the location in a Silver/grey Honda Jazz Ca 418789 down Silvermine road and they were currently looking for her - Offered to report incident to SAPS Mr Hutching accepted - called FH SAPS and provided description of vehicle and Mr Hutchings contact number - Brice Lancaster |
| 25 Aug 2023 - 15:32 - Received a call from Kathy Bodma 0836290003, regarding her BIL Adult Male 65 yo, 11 Acacia St, Chapmans Peak - Pain left shoulder and upper arm - blood pressure meds - non members - Military patient - OS contact 0823919139 William (Patient) made contact - pain since this morning - progressively gets worse - when standing gets worse - no shortness of breathe, no active chest pain - took an ibuprofen and is feeling better - Declined to have crew sent out, will wait for wife to arrive for private transport to 2mil - advised he should call if his condition deteriorates at all and we will happily dispatch crew to assess - contacted Kathy back to inform her of outcome - Brice Lancaster |
| 24 Aug 2023 - 14:04 - Accidental MyLifeLine activation from Mrs Peggy Pysden - membership 4443 - contacted call who advised she activated the device by accident - Brice Lancaster |
| 24 Aug 2023 - 00:14 - Received a call from SAPS Ocean View for Declaration of death near Mathews street - unable to locate the address, they also advised they were not sure exactly where to go but would guide the ambulance, I advised they need to get an exact location or contact Metro. They will be contacting metro. - Abi Bussio |
| 23 Aug 2023 - 06:53 - Accidental MyLifeLine activation from Mrs le Roux - membership 10892 - contacted call who advised she activated the device by accident - CMR GO |
| 22 Aug 2023 - 20:31 - Accidental MyLifeLine activation from Mrs le Roux - membership 10892 - contacted call who advised she activated the device by accident - Abi Bussio |
| 22 Aug 2023 - 18:56 - RV6 reports came across Fender bender at Capri Robots - no injuries - 2 vehicles involved, 1x vehicle driven off - Abi Bussio |
| 22 Aug 2023 - 13:03 - RV6 mobile to EVAR event @ Catholic Church in OV with Lindi and Morgan - Tyron Thomas |
| 22 Aug 2023 - 10:53 - Zelda called from the Kalk Bay Trading Post. A staff member cut her finger quite badly.
She enquired if we can come out and stitch the finger or if they must take the pt to FBH.
I replied that we are not able to do stitches and it would be necessary for the pt to go to hospital.
They will take the pt private transport to FBH - Tyron Thomas |
| 22 Aug 2023 - 09:00 - A3 reported that Fire have fully mobilised the motorcyclist from the earlier MBA intersection Ou Kaapse Weg and Silvermine Road 0857 - Tyron Thomas |
| 21 Aug 2023 - 17:05 - Accidental fall activation received from Mr Lawson MyLifeLine - confirmed all is well and that there is no medical emergency - Abi Bussio |
| 20 Aug 2023 - 18:39 - Accidental fall activation received from Mr Mitchells MyLifeLine - confirmed all is well and that there is no medical emergency - CMR GO |
| 20 Aug 2023 - 17:16 - Caller is Bridget on 0723262505 who resides at 9 Lighthouse road in Kommetjie who reports she is a type 1 diabetic with 2 units of insulin in her system causing her blood sugar to drop rapidly, the patient began to panic and took her blood sugar which is sitting at 5.5 and she is concerned it is dropping faster so she drank a can of coke which has now helped her blood sugar climb to 7.5, the patient is feeling better and would like to cancel the ambulance, she will phone back if she feels required. - Abi Bussio |
| 20 Aug 2023 - 09:05 - Accidental fall activation received from Mr Mitchells MyLifeLine - confirmed all is well and that there is no medical emergency - Abi Bussio |
| 20 Aug 2023 - 08:55 - Accidental MyLifeLine activation from Mrs Boyes - Confirmed all is well - membership 2486 - caller was testing her device - Abi Bussio |
| 19 Aug 2023 - 15:39 - @15:32 Bruce phoned asking what can he do for his daughter who has broken her arm wanted to know must he just go to FBH advised about private billing gave the cost - He then said will just go to FBH with private transport - 35 2nd Cres, Fish Hoek - 0766331953 - Jarod Echardt |
| 19 Aug 2023 - 11:32 - Accidental MyLifeLine activation from Mr Mitchel no medical issue Cottage L5 23 Genoa Avenue Peers Village (498) - Jarod Echardt |
| 18 Aug 2023 - 12:31 - Accidental MyLifeLine activation from Mr Suter - confirmed all is well - testing the unit all is good 25 Northshore Drive Lake Michelle (3541) - Jarod Echardt |
| 18 Aug 2023 - 10:52 - @10:45 RV5 called asking for a vehicle to help him to catch a sick seal pup - A2 was dispatched @10:48 with Harri on board - Jarod Echardt |
| 17 Aug 2023 - 14:02 - Received a call from Wucherpfennig, Lynette, 10625, Flat 2 Avenue Mews, 17 - 2nd Avenue - requesting information regarding a Tx for her husband with Parkinsons to Nerina Gardens as she has to go to Chemo tom - no addon - advised we can assist but there would be a private bill of R1130 - Lynette says that is too expensive and will try get him into her vehicle - Advised we can assist with a service call to get him into her private vehicle at no charge - She said she will see if she needs us and call back - Brice Lancaster |
| 17 Aug 2023 - 13:49 - A4 reports that Craig forgot to put the hand break on and it rolled fwd, there is a dent on it. I advised to pls call DZ and also to send a photo we will make entry in OB. - Lindi Bredenhann |
| 17 Aug 2023 - 13:34 - Mr Cherington mem10657 called to find out if we will be able to transfer his wife back from GSH next year January after hip replacement. I advised yes and also explained to him about the free transfer once a year. - Lindi Bredenhann |
| 17 Aug 2023 - 10:00 - Received a request from Netcare911 to send vehicles to 23 Sidmouth Rd, Santa Monica for 43 yo Adult Male - fell, complaining of back pain - REF 5141 - OS 0783122770 Catney, made contact and was informed that it was a staff member - when attempting to get acceptance oof private billing, patient kept stating he should be covered by workmen's compensation - Advised that if no emergency tx occurs there would be a private bill - unable to get acceptance, handed call back to Netcar911 - Brice Lancaster |
| 17 Aug 2023 - 06:48 - Late entry - received call from Ocean view charge office around 04h10 for 2 x gunshot pts in Neptune lane ocean view , asked caller where are they shot , 1 x foot and 1 x head but both conscious and breathing . Told the officer i will get back to him in about 5 mins so i can talk to Lindi about sending a vehicle out . Spoke to Lindi about call , ? if metro was called and was unknown. Was told to call back and tell that unfortunately we are able to do call and they should try metro. When calling back , gentleman who answered phone said that both PTS had already been transport to hospital . Thanked him and ended call . +- 10 mins later , Ocean view charge office called back again saying they spoke to me about needing an ambulance for 2 PTS , i told the gentleman that i just spoke to someone else and he said that both PTS had been transported already, gentleman said no there is confusion and that only 1 PT , the 2 other PTS are still on scene , told him that we unfortunately wont be able to assist and that he should call metro . Then at +-4h40 , received call from a lady (069 147 5188) in Ocean view , stating that someone has been shot in her road , told her we have already received it and that there is an ambulance on its way from metro , said thank you and ended call . Then received call again from same number at +- 04h58 , stating that her ? boyfriend/friend has been shot an hour ago and wanting to know info, said that the ambulance is on its way and most likely coming from retreat side so will take some time but will be there. Asked lady where in ocean view this was , she gave address as 11 Neptune lane in O/V. Asked if PT was conscious and breathing , she said yes and where was PT shot , she made it clear that he was shot 3 times in the chest and was in pain and also wanted to know what to do, told her to just apply pressure and wait for ambulance . Said thank you and ended call , No other calls received since then for incident . - Tyron Thomas |
| 16 Aug 2023 - 14:45 - Received a call from 0832861780, Schamm, Franz, 10388 - no one responded after greeting - called back and confirmed accidental dial - no medical assistance required - Brice Lancaster |
| 16 Aug 2023 - 14:35 - At 14:30 received a call from a female caller (mem 10898) stating that she fell yesterday, has been taking painkillers and states that she has no difficulty breathing, just pain to the right rib area and would like to know if we can advise or come out to strap area, advised pt that we could come out to assess her however. we do not carry the appropriate strapping to strap the area effectively. Advised caller that Dis-Chem does have an online shop, she would be able to get the appropriate strapping from them, caller advised she would get a friend to go to the pharmacy and get everything, caller thanked me and hung up. - Dannielle Upton |
| 16 Aug 2023 - 11:28 - Received Lifeline alert for Janet Gillett 10022, Apartment 21, Evergreen Noordhoek, Glencairn Express Way - Unable to make contact via Device - made contact via clients cell, 083 707 1266 - accidental alarm - no medical assistance required - Brice Lancaster |
| 16 Aug 2023 - 10:27 - call received from 0712067426 at 10:18 - when answering call could only hear breathing - called number back - no answer - Dannielle Upton |
| 16 Aug 2023 - 08:52 - Stop and Go at Kalkbay -> Stjames due to roadworks - may cause delay in response time - Brice Lancaster |
| 16 Aug 2023 - 08:42 - RV1 came across MVA main road St James on the way to 20230816/7 - 1 patient taking private transport to hospital - RV1 continuing to initial call - Brice Lancaster |
| 15 Aug 2023 - 23:34 - Earlier this evening received a call from Calvin at ER24 regarding reference EW202308150838- address is 1 Barbet close in Fish Hoek for a 79 year old male known cardiac complaining of high temperature. On scene contact Ernest 0660348751/0745853443. I consulted with Lindi as at the time only 1 vehicle available in the area, decision was made to hand the call back to ER24 due to limited resources available. ER24 phoned back and advised we can cancel the call as the caller will be taking the patient private transport through to hospital and therefore no longer requires an ambulance. - Abi Bussio |
| 15 Aug 2023 - 15:50 - Janet 0663215308 called for her 95YMale her father - they are currently in Kirstenbosch and would like us to bring her father back as he has fallen asleep (normal for him) with our fancy stair. Danni spoke to Lindi - Lindi called the caller back to get more info - caller said her father is known with this condition (ischemic) previously lasted for a full morning, might even just be sleeping. Pt's breathing is fine - does have a living will in place - comfortable under an umbrella just needing someone to bring him back to Carlisle Lodge, as they are not able to wake him (normal). I explained to Janet that they do not have ambulance add on and that I have to advise her of private billing - she then mentioned that we have done this for them previously - and I acknowledge that but, in my reply, also mentioned that it was most likely in the FH area which it was. I then advised Janet of our eta of +-35 -40 min she then told me that maybe then they will try to just put him in his walker and move him to the car. She asked someone in the background and asked them if they would be able to do that as we will be too long. Janet then said she will call back if needed and ended the call. Shortly after that she called back and wanted the ambulance and advised Danni that he is? unresponsive. A vehicle A2 was enroute on a transfer over Ou Kaaps we rerouted that ambulance P1. Please also note that due to vehicle being rerouted they are a vehicle without a stair chair. T Theron is aware of the call. - Lindi Bredenhann |
| 14 Aug 2023 - 21:05 - Accidental MyLifeLine activation from Mr Lawson - confirmed all is well - Abi Bussio |
| 14 Aug 2023 - 20:23 - Received a call from John on 0827726276 who is at 54 Sea Cottage drive in Noordhoek with his son who is intoxicated and decided to start breaking windows, the patient requires some bandaging and possible stitches. I advised the caller we can come out but if the patient is aggressive towards the medics then he will need to be taken through to hospital with SAPS. The caller advised he is going to try take the patient through to hospital privately and might phone back for assistance. - Abi Bussio |
| 14 Aug 2023 - 19:05 - Accidental MyLifeLine activation from Mr Goedhart - confirmed all is well - Abi Bussio |
| 14 Aug 2023 - 15:29 - CMR back office received a w/app call from Jose Philander 0785688962 - Control called her back - she called for a pt that had a fall during the early hours of this morning, logged call with METRO and been waiting since 8am. Pt is still in a lot of pain - advised that we would most definitely be able to assist and private billing, accepted privt billing. Lindi phoned METRO and spoke to Supervisor as per him METRO 42 on scene. I called Jose back who advised that METRO did arrive. I advised going to stand our ambulance down as METRO there. No vehicles as disp yet. - Lindi Bredenhann |
| 13 Aug 2023 - 12:13 - Received a call from Netcare911 Sanele for assistance at 12 Glindon road in Fish Hoek which is refernece 5227. on scene contact is James 0835251929. Patient is a 65 year old male with Facial dropping and weakness. I attempted 5 times to contact on scene with no response, I have notified Netcare about being unable to contact on scene. - Abi Bussio |
| 13 Aug 2023 - 06:53 - Received a call from 0720115241 - caller reports she is looking for an ambulance in Knysna area to transport her to sedgefield for a Physio appointment - I advised that the only ambulance service that I can recall out that side that is private is Netcare911 and I gave her their contact number - Abi Bussio |
| 12 Aug 2023 - 22:02 - Mrs. York activated the lifeline by mistake 90 Highway Road (9544) - Jarod Echardt |
| 12 Aug 2023 - 16:41 - Accidental MyLifeLine activation from Mrs Perkins - confirmed all is well - Abi Bussio |
| 12 Aug 2023 - 15:17 - Accidental MyLifeLine activation from Mrs Perkins - confirmed all is well - Abi Bussio |
| 12 Aug 2023 - 14:58 - While on scene at NHM Alpha 4 was busy treating an elderly female who had taken a fall when another patient began choking - the nursing staff requested assistance from the ambulance crew, no treatment was done on the second patient - Abi Bussio |
| 12 Aug 2023 - 14:39 - Accidental MyLifeLine activation from Mr Vosloo - confirmed all is well - Abi Bussio |
| 12 Aug 2023 - 12:11 - Caller is Marrelyn on 0733385577 she reports she has come across an elderly male who is concerned that his blood pressure might be low, the patient was attempting to drive home but ramped the pavement so the caller had the patient pull over - the patient is refusing assessment currently and is wanting to drive home so the caller is going to take the patient home because he blood pressure equipment at home that he wants to use. The caller will phone back if required from kommetjie - Abi Bussio |
| 12 Aug 2023 - 11:24 - Alpha 5 reports damage to front bumper on left and right lower side - Lindi and Darren advised - pending further investigation - Abi Bussio |
| 12 Aug 2023 - 09:57 - Received a call from Peter at Metro requesting assistance with reference 0593 at 14 Swan Circle, Ocean View for a unresponsive diabetic, I attempted to contact on scene under 0659381698 but had no response - I contacted Lindi and the call has been handed back to Metro due to no response on scene - Abi Bussio |
| 12 Aug 2023 - 08:19 - Received a call from EuropAssistance for a quotation of a transfer of a Fedhealth client from Tokai Faircape to 108 Avondeen road in Diep River which is reprotedly 5km, I consulted with Lindi and it was advised the quotation should be under the 45 minute rate. I quoted starting rate of R1767.50. - Abi Bussio |
| 11 Aug 2023 - 18:41 - Declined a call from E/A in 6 Canoe Way, Strandfontein hypertension or hypotension - Jarod Echardt |
| 10 Aug 2023 - 21:59 - received a call from 0744482930 which dropped immediately - when I called back the caller said they were looking for an ambulance service in Paarl - Provided ER24 contact number as they have a base in Paarl - Brice Lancaster |
| 10 Aug 2023 - 21:59 - received a call from 0744482930 which dropped immediately - when I called back the caller said they were looking for an ambulance service in Paarl - Provided ER24 contact number as they have a base in Paarl - Brice Lancaster |
| 10 Aug 2023 - 19:30 - Received a call regarding an adol male who was hit by a rock thrown through the window outside Masi - patient is conscious and breathing - caller asked advice as whether it is better to have crew dispatched or to transport privately - Advised we can send crew but as they are not members there may be the possibility of private billing but if they are able to safely transport to FBH that would likely be the best course of action - Caller advised they will be transporting privately through to FBH - Brice Lancaster |
| 09 Aug 2023 - 17:27 - Spoke to Martin French as per message below - accidental alarm - dropped his device but no fall occurred -no medical assistance required - Brice Lancaster |
| 09 Aug 2023 - 17:11 - Received a message for a fall alert for Keith French, 33 Service Road, Lakeside through control cellphone but no alert via lifeline systems - Unable to get in touch with Keith French but able to get in touch with Martin French (Son) - said he will contact his carer for info regarding alert and call us back if needed - Brice Lancaster |
| 09 Aug 2023 - 14:57 - Received a call from Vinnie, 0692383182, for an adult female who is SOB, weak and shaking - asked their location and he stated 30 De Villiers Street in Paarl - advised we are located in Fish Hoek and would be unable to respond timeously to this call - provided ER24 contact number as they have a base located in Paarl - Brice Lancaster |
| 08 Aug 2023 - 21:59 - received a call from 0834293305 - 33 Beach rd - non members - elderly male states his wife is having a psychological episode - wanting to fix an alarm clock that is not real, spoke to caller for approximately 5 min, advised caller a crew could be sent but that id just like to confirm something with my manager and that id give him a call back, spoke to Lindi, Lindi and I both agreed that at present there is no medical emergency and that pt most likely needs to go back to GP for a follow up and reassessment, while trying to get in touch with caller, he called back, advised pt that we could send a crew out however there wouldn't be much that we could do, and that for the pt in her current state it would probably aggravate the situation - the caller agreed with this and not he just wasn't sure what to do, I asked if they had any rescue remedy or something like that , the caller noted that yes they did, i suggested that the caller try get his wife to have some of the rescue remedy drops and then to get an appointment with GP in the morning. Also advised the caller that I would be on duty the whole night and that should he feel the symptoms are getting worse to please call us back and we would come out to assess the pt. - Dannielle Upton |
| 08 Aug 2023 - 16:41 - Received a Lifeline alert for a device which is not connected to any accounts - no user membership number - no user address - GPS Address: 43 Lakeshore Dr, The Lakes, Cape Town, 7975, South Africa - Made contact via Device - No account connected to device - spoke to Nicole who said the Assistant Director was testing the device and the are located at Evergreen Noordhoek, Glen Cairn Expressway - No medical assistance required - screenshot sent to Lindi for further investigation - Brice Lancaster |
| 08 Aug 2023 - 16:32 - Received a lifeline alert for Jennifer McIntosh 10600, Apartment 225, Evergreen Noordhoek, Glencairn Express Way, Made contact via device - false alarm - no medical assistance needed
- Brice Lancaster |
| 08 Aug 2023 - 14:55 - Received a call from Michelle regarding Peter Gracie, 2945, 132 Evergreen Noordhoek, Glencairn Express Way - Ca Patient, pacemaker - He was confused with general Malaise since yesterday morning - A GP visited and diagnosed him with the Flu and prescribed antibiotics - Michelle is worried as it has been 12 hours and he doesn't seem to be getting better - explained this doesn't really fall under emergency calls as all our crews would be able to do is assess vitals and transport to hospital - Advised the best course of action would be to get in contact again with his GP and update on his condition - Should he become unresponsive, SOB we will send crews ASAP for assistance - Brice Lancaster |
| 08 Aug 2023 - 13:50 - RV1 was at PnP parking lot in Fish Hoek when a lady approached Mel - She says she cannot find her husband in the parking lot - RV6 was going to head No 3 The Mews to check if her husband was at home - Before RV6 could get mobile to location RV1 said they found him - he was waiting at the other entrance of Pnp - Brice Lancaster |
| 08 Aug 2023 - 10:38 - Received a lifeline alert for Roger Hull, 10651, 97 Kommetjie Road - made contact via device - false alarm - no medical assistance required - Brice Lancaster |
| 07 Aug 2023 - 12:05 - Call received from Muizenberg Junior School, requesting a vehicle to come and assess a pt , male learner has somehow managed to get his finger nail in his eye, caller states that they have rinsed the eye to no relief to symptoms - advised caller that we would not be able to do any invasive measures only asses the patient, caller requested vehicle come out to do an assessment, while logging call school called back and stood vehicle down - Dannielle Upton |
| 06 Aug 2023 - 23:57 - Received a call from Barbara on 0823735823 - she reports her neighbor at 8 Pinoak crescent, Peers hill in Fish Hoek is a known asthmatic having an asthma attack - the patient has used her pump which is reportedly helping her, the patient is a non member of CMR so I offered to send someone out to assess the patient and advised that there would be a private bill which the caller said the patient would not be able to accept so they will rather load her into a private vehicle and drive her to FBH. - Abi Bussio |
| 06 Aug 2023 - 17:01 - Call received form 0842400634 - male caller states they were looking for a open pharmacy or GP as he was grinding earlier and seems to have gotten something in his eye - advised caller that the only open pharmacy at his time of day would be a hospital pharmacy and that he would most likely need to see an optometrist, as he is more than likely causing damage to the eye, caller thanked me for the information and hung up - Dannielle Upton |
| 05 Aug 2023 - 20:54 - Russel Human called to say Ocean View SAPS and Kommetjie Fire have informed him about gun fire in Ocean view but unsure where in Ocean view (TOC-20:44) - Jarod Echardt |
| 05 Aug 2023 - 08:32 - TOC-08h30. Received telecare activation from Mrs Webb - Attempted both cellphone and landline numbers on membership with no response on cellphone and nothing going through on landline - the telecare then reactivated and I managed to speak to the caller over the telecare - confirmed all is well - Abi Bussio |
| 04 Aug 2023 - 15:42 - @12;12 Metro (Harris) called asking for ALS for adult male GSW to the abdo as FB1 on scene address 7 Zodiac Rs Ocean View REF#1814 - phoned Lindi @12:29 advised all info Metro gave Lindi advised we are done to 1 ALS well on the phone with Lindi Rodney who was on FB1 called Greg.C took the call asked why is ALS needed Rodney advised just incase as the Pt. vitals are all stable - called Metro back and handed the call back to them the dispatcher advised that Metro 33 is on the way from Kommetjie Rd - phoned Rodney back to see if they still needed ALS on scene advised no Metro upgraded to FBH - Jarod Echardt |
| 04 Aug 2023 - 12:36 - Robyn called for her mom she wanted pt to go to hospital as her bp was low but bp is 140/64 , called then decided she would call back if needing her mom to go to hospital. - 0734611506 - CMR GO |
| 04 Aug 2023 - 12:35 - Robyn called for her mom she wanted pt to go to hospital as her bp was low but bp is 140/64 , called then decided she would call back if needing her mom to go to hospital. - 0734611506 - Greg Craig |
| 04 Aug 2023 - 12:34 - Received a call from tannah at VPH reporting they are on full divert until further notice - CMR GO |
| 04 Aug 2023 - 07:50 - Received a call from tannah at VPH reporting they are on full divert until further notice - Abi Bussio |
| 03 Aug 2023 - 20:15 - Radios have reverted back to TM-DW - Brice Lancaster |
| 03 Aug 2023 - 20:07 - Radios are on TM-DL instead of TM-DL - problem doesn't appear to be resolving timeously - Contacted NOCC to log issue - They say it is due to loadshedding - explained we are emergency services and rely on radio comms for effective operations - The said they will escalate the issue - Comms seems to be working fine for now, A4 was able to make contact via radio - Brice Lancaster |
| 03 Aug 2023 - 19:28 - A4 received permission from T. Theron to transport a teacher back to Reddam House as there are no Ubers available due to taxis strike - call 20230803/13 - Brice Lancaster |
| 03 Aug 2023 - 19:26 - Received Lifeline alert for Alison Weston - Made contact via device - false alarm - no medical assistance needed - Brice Lancaster |
| 03 Aug 2023 - 10:36 - Mr. Brookman (Metro) call and asked if CMR can assessed with a call 226 Queens Rd Simons Town for a 80 yr old male fallen down a flight of stairs ?#leg and a knock to the head - On scene contact number 0671039933 phoned twice but no one answered - call was logged @10:18 as a P2 - call handed back to Metro (REF#1108) - Jarod Echardt |
| 02 Aug 2023 - 22:59 - Received a call from Jason Katz regarding his 6 month old - has had a fever for about 2 days that has been manageable - He is worried because it is now spiking between 39 and 40 - wanted to know if he should be worried or transport to emergency room - members with addon, 10890 - advised that is quite high but I wouldn't be able to diagnose over the phone - Offered to send out a response vehicle to assess the baby - Jason declined for now and will call back if needed - Brice Lancaster |
| 02 Aug 2023 - 21:22 - Robots as per message below appear to be in working order again - Brice Lancaster |
| 02 Aug 2023 - 20:10 - Intersection of Ou Kaap Se Weg and Kommetjie Road robots are malfunctioning - Traffic was informed but they only have 1 vehicle and he can't stand there all night - Traffic has contacted the Robot Tech to rectify the issue - will advise crews heading that way to proceed with caution - Brice Lancaster |
| 02 Aug 2023 - 16:17 - Mr Peters from Metro phoned asking for help at False Bay Collage Fish Hoek for someone who has collapsed but there was no on scene contact number - will taken details advised the dispatcher the a metro bus just past CMR office dispatcher had a 2nd look on his system Metro 25 is making a way there now REF# 2110 - Jarod Echardt |
| 02 Aug 2023 - 10:41 - Jennifer McIntosh activated her life line by mistake no medical issues Apartment 225 Evergreen Noordhoek Glencairn Express Way - Jarod Echardt |
| 02 Aug 2023 - 01:40 - Sharon called who booked a transfer from GSH to St Lukes to cancel as patient is deceased . 0832935185 - Removed note from board - Greg Craig |
| 02 Aug 2023 - 00:06 - 0648717304 - Adult female had hip replacement Left hip , Has been in pain for about an hour and half. asked if we will take private patients to hospital - Advised the caller/patient that we can assist and will be for her private account/bill. She was worried regarding the bill I advised her that we will assist and she can speak with the accounts department afterwards to arrange payment if she needs to. She opted not to have CMR due to billing , I gave her Metro Ambulance contact details - Greg Craig |
| 01 Aug 2023 - 16:56 - MyLifeline Device alert for Andries Goosen - Made Contact Via device - False Alarm - No medical assistance required - Brice Lancaster |
| 01 Aug 2023 - 09:26 - Received a call from Max at OPD Repairs in Lekkerwater Road - His Boss adult Male had a seizure, known epileptic - requested advice, advised to place him in recovery position and protect head - He said patient is coming around, advised he may be a little confused at first but likely has experience in these occurrences as an epileptic - asked to monitor patient in post ictal state, monitor breathing and speech - Max said he has to drop the call to contact patients family but no medical assistance required - called back 5 min later to check patients condition, Max says he is doing well, breathing conscious and talking fine - his son will be transporting him privately to hospital for assessment - Brice Lancaster |
| 31 Jul 2023 - 22:59 - Received a call from 0815781930 she reports she phoned us earlier today for her son but is still waiting for an ambulance for her son who is feeling unwell in Ocean View- I advised that she must have the wrong the ambulance service to which she advised she did not - I advised we do not have any pending calls for Ocean View and advised she must have maybe contacted Metro - she then asked for their contact number which I agve to her and she hung up the line - Abi Bussio |
| 31 Jul 2023 - 22:45 - Received a call from Sharon on 0832935185 - the caller reports her friend is a patient at GSH who is very unwell and is needing to go through to St Lukes in Kenilworth on Wednesday morning at 09h00. The patient is very ill and may not be stable enough to transfer so that would need to be confirmed. The caller advised that she spoke to a ?Swani from the Valley who advised her that Cape Medical Response would do the transfer for free. I advised that this information provided is incorrect and I also consulted with Lindi regarding the situation who advised that the caller needs to make contact with a Sister Jane in order to make the arrangements regarding the transfer through CMR in order to get a discounted rate ( not a free rate), the caller advised that the patient may pass away before Wednesday morning in the hospital as she is currently very very weak and the doctor may not discharge her from the facility. After consulting with Lindi regarding the situation I advised the caller to make contact with Sister Jane at St Lukes and to call back tomorrow during office hours to try and make an arrangement regarding the ambulance transportation as I was explaining our SOPS to the caller she was struggling to understand that we can not guarantee an ambulance will be at GSH by 09h00 on Wednesday due to medical emergencies taking priority. The caller continued to report that the patient is incredibly sick and needs to be at St Lukes by 10h00 otherwise she will not be accepted at the facility. I advised the caller to call back tomorrow morning if she has any enquires as well as to make contact with Sister Jane at St Lukes. - Abi Bussio |
| 31 Jul 2023 - 21:18 - Received a call from Chanel on 0833165977 who reports her uncle is not feeling well - the patient is able to talk but not able to walk properly - address is 3 Erika Place, Leo road, Ocean View. I offered to send someone out to assess the patient and advised of a private bill which the caller advised they could not afford therefore I offered to give them Metro contact number which I did - she will be giving them a call to see if they are able to assist. - Abi Bussio |
| 31 Jul 2023 - 13:50 - A2 reported 2 Vehicle MVA at the intersection of Noordhoek Main road and Ou Kaap Se Weg - Crew stopped to assess - 1 x P3 G Adult Female, refusing cmr treatment - Traffic and SAPS informed - A2 says FIRE is not needed OS - Darren Z has been informed - Brice Lancaster |
| 31 Jul 2023 - 10:46 - Received a lifeline alert for Lindsay Davie 9326, Made Contact via device - accidental alarm - no medical assistance required - Brice Lancaster |
| 30 Jul 2023 - 18:31 - Mrs Beuster activated her lifeline by mistake called the devise number twice but did not go though called the number on membership 083 301 9019 (Gary Louis) - Gary wanted know was he phoned not the NOK on the paper they signed for the numbers that are listed on the lifeline NOK list - Jarod Echardt |
| 30 Jul 2023 - 17:14 - Mr Goedhart activated his lifeline by mistake - Called mad to unit 17:10 (10010) - Jarod Echardt |
| 30 Jul 2023 - 10:31 - Metro, Serlina, called to hand over a possible P1 call in Ocean view. Pt apparently experiencing chest pains at 7 Lily Court, Milky Way. On scene caller Rosemary 073 880 6572. Phone goes to voice mail. Spoke to Lindi who confirmed we were to hand call back to Metro. Metro unable to provide alternative details. - Tarryn Fernandez |
| 30 Jul 2023 - 09:42 - Neil and June activated their lifeline by mistake. They are currently in Langebaan and confirm all is okay. - Tarryn Fernandez |
| 30 Jul 2023 - 06:44 - I contacted Teri back to do a follow up - she advised the patient has fallen asleep, stopped jittering and they will monitor the patient throughout the night - I advised her to phone back at any stage should she feel concerned - CMR GO |
| 29 Jul 2023 - 21:15 - I contacted Teri back to do a follow up - she advised the patient has fallen asleep, stopped jittering and they will monitor the patient throughout the night - I advised her to phone back at any stage should she feel concerned - Abi Bussio |
| 29 Jul 2023 - 21:08 - Teri - 0724830144 - called to report her 2.5 year old son has recently started teeth and at around 20h15 this evening the patient woke up distraught which the caller believed is the teeth - the caller gave the patient some medication at 20h25 due to him feeling very hot, the caller reports they are unfortunately unable to take the patients temperature as they do not have a thermometer at home, the patient is also apeparing to be jittering which the caller is concerned about as she is not sure if it is seizures or he is just very upset from pain - I offered to phone one of our medics and get back to her which she appreciated - I spoke to lindi who suggested we can send someone out to assess, otherwise they would need to monitor the patient at home or go through to the ER if concerned because we cant necessarily give advise over the phone seeing as we do not know the patients actual temperature so we can not say if its possible the patient is having seizures - I called the caller back and offered to send someone out but also advised of private billing as they are non members - She said she would need to consult with her husband first and the patient has appeared to have calmed down slightly (30 minutes post medication and is drinking a bottle) the patient struggles to focus when spoken to as well and the jitters are on going but the caller advised she has stripped the patient down to a nappy and t-shirt which appears to have assisted with the body heat being given off (still unable to confirm the temp) I will phone back in 10 minutes to follow up on the caller and the patient as requested - Abi Bussio |
| 29 Jul 2023 - 08:56 - Robin Pugsley 0734611506. 25 Ketch Crescent , Sun Valley. Requesting for transportation of mom the hospital, Mom has either hurt her back or her hip, for the last few days she is not able to mobilize. This am during her bed bath caller noticed that her hip seemed out of place. I asked if they are members of CMR and I was advised that they are not, I explained that there will be a private bill but that it can be discussed with the billing department. The caller requested a price range. I explained that transportation costs start roughly at R2940 so just under R3000. Caller explained that last time they sued us it was about R1000 Rand. I explained that the billing department would be able to advise better. Caller said they are going to try move mom. I advised caller to please give us a call if anything changed and she required assistance further. - Monique Joubert |
| 29 Jul 2023 - 07:01 - Received hand over form Jarrod, Current crews Rv1 David, Rv2 Eugene, A2 Murray and Rosario, A4 Greg C and Khumbi, A5 Ronnie and Wisani - Monique Joubert |
| 28 Jul 2023 - 21:34 - @21:10 RV1 arrived @FBH to drop off infusion pump for Rv2 ALS transfer and reported x2 SAPS vehicle pulled up with rifles pulled out running in to the hospital - RV5 intercepted Rv1 radio coms with control but only got half of the message advised Rv5 about SAPS running in to the hospital rifles drawn - Rv5 then phoned RV1 to find out what's going on there - Jarod Echardt |
| 28 Jul 2023 - 15:06 - Received a call from Netcare911 requesting assistance with a call in Goodwood - i advised we are based in Fish Hoek and do not have any ambulances available in the Goodwood area - Abi Bussio |
| 28 Jul 2023 - 13:53 - Received a call from Netcare911 requesting assistance with a call in Goodwood - i advised we are based in Fish Hoek and do not have any ambulances available in the Goodwood area - Abi Bussio |
| 28 Jul 2023 - 05:07 - @04:53 Fish Home Nursing phoned for a 90 yr old female that is threaning Sis Arneld with a stick advised (Jenny?) we can come out but if the Pt. is voilnet towards any of the crew SASP will need to be phoned and she will be taken to the nearst hospital to be monitert - (Jenny?) did say the Pt. is a member of CMR but nothing was found under the address ( 14 Ranger Rd Fish Hoek ) or surname (Mrs. Sparks) - Caller said she will speak to Sis Arnerld and ask if she want to call CMR - Advised that if you are will to accept a private bill on behalf of the Pt. or is there a NOK to call witch caller repliad ( I will speak to Sis Arneld ) - Jarod Echardt |
| 27 Jul 2023 - 22:58 - Sis Silvia phoned from VPH asking for a quotation for a 88 yr old male that took fall a few hours, Pt was taken by Zedmed after the fall to VPH , Pt, is now needing transport back to Robin Trust that is 600 meters way from VPH in the same road Alexandra Rd, Phoned Lindi to make on what amount to give advised the non member rate of R4800, Phoned Sis Silvia back gave her the amount and asked for the NOK number to get the approval on the quote , Phoned the Pt. doaghter (Karen - 0832100060) advised her of the amount of R4800 was we based in the southern suburbs as she asked is this another service, she then advised another ambu service gave her a quot of R1800 to do the transfer and she will go with them - Jarod Echardt |
| 27 Jul 2023 - 21:55 - @21:43 a Telecare call came in no address was said waited for it to repeat the address but was not said all that was said press 7 to continue communication pressed 7 but no one spoke duration of the call was 01:13 - no number shown of the incoming phone come up as a unknown number - Jarod Echardt |
| 27 Jul 2023 - 20:41 - Ronnie has missed place A2 main set of keys looked for the past 40 minutes - D.Zimmerman is aware and Lindi - Ronnie will look again tomorrow as he is on shift - Jarod Echardt |
| 27 Jul 2023 - 18:52 - Received a call from David at CSO on 0861891118 requesting an ambulance at 7 Hants road, Muizenburg for an adult female that has fallen and knocked her head. I requested an on scene contact number which they advised they could not provide because they believe the patient is unconscious, I then asked how they received the call to which the response was from the patients daughter. The caller then asked if they must phone another service to which I advised I need to make contact with on scene to advise of billing and confirm details of the call to which the caller then advised they will contact someone else and said thank you for no help at all and hung up. - CMR GO |
| 27 Jul 2023 - 16:19 - Received a call from David at CSO on 0861891118 requesting an ambulance at 7 Hants road, Muizenburg for an adult female that has fallen and knocked her head. I requested an on scene contact number which they advised they could not provide because they believe the patient is unconscious, I then asked how they received the call to which the response was from the patients daughter. The caller then asked if they must phone another service to which I advised I need to make contact with on scene to advise of billing and confirm details of the call to which the caller then advised they will contact someone else and said thank you for no help at all and hung up. - Abi Bussio |
| 27 Jul 2023 - 10:11 - Received a call from Kay (Kommetjie Neighborhood Watch) on 0823745825 who reports he is outside 1 Disa Avenue in Kommetjie where an adult male has taken a fall and knocked his head, the patient is now experiencing bleeding from the nose, Metro was called about 15 minutes ago but still no vehicle. The caller accepted private billing on behalf of Komwatch to accept the bill, I offered to first follow up with metro. I followed up regarding the call with Metro who advised that Ambulance 42 is on route. I did advise the caller of this. - Abi Bussio |
| 27 Jul 2023 - 08:27 - Received a call from Jo on 0648025530 at the Carlton hair salon in Steenberg for reports of an adult female who collapsed in the salon, the patient regained consciousness and is sitting up, drinking water and feeling better - I advised we can send someone to assess the patient but there will be a private bill - the patient then advised the staff members that she is feeling better and does not want anyone to come out. - Abi Bussio |
| 27 Jul 2023 - 07:44 - Accidental MyLifeLine activation from Mrs Morris - confirmed all is well - Abi Bussio |
| 27 Jul 2023 - 02:44 - Received a call from MemID 7531 Schalk, Susan, 082 448 7711, 7 Grebe Close, Imhoff - regarding her husband Schalk, Wilhelm - he has had discomfort in his abdomen for 10 days and scene the dr twice - she wanted to know if she should transport to hospital or call us out - patient is awake breathing talking and able to walk - advised if he has been to see the dr for this issue twice then there prob isn't anything our medics will be able to do to assist but transport through to hospital - if she is able to safely transport privately that she should as hospital will triage patient based on condition - Advised we are happy to send personnel to assist if she needs - she said she will discuss with her husband and call back if needed - Brice Lancaster |
| 26 Jul 2023 - 15:46 - Bettie Van Reenen was just testing her lifeline 11 Noordhoek Chalets, Sunnydale - 8139 - Jarod Echardt |
| 26 Jul 2023 - 12:34 - A4 Fiona reports she can see a fire from Nerina Gardens after dropping off a Pt. - Bay primary call as well and DZ and Lindi could see the smoke from the base - A4 drove to wards the fire and advised that Fire E64A and metro 72 are on scene no injurys the three dogs are been taken by the home owners brother - Simons town fire will heading to the scene as well - Jarod Echardt |
| 26 Jul 2023 - 09:04 - Lindsay Davie pressed her Lifeline button by mistake 7 Hillcrest Ranger Road Fish Hoek (9326) - Jarod Echardt |
| 25 Jul 2023 - 21:24 - Received a call from MemID 7270, Ursula Kendall, 0732359091, 13 Somerset way, Kommetjie regarding her son Mathew Kendall having a seizure - Known epileptic - actively seizing - whilst taking details he became post ictal and caller said to stand down medical assistance - Asked her to please call back should any assistance be required - Brice Lancaster |
| 25 Jul 2023 - 21:20 - Lifeline alarm for 9843 Sonnekus, Anke - Made contact via device - accidental alarm - no medical assistance required - Brice Lancaster |
| 24 Jul 2023 - 04:40 - unable to get hold of A4 or Sheila on ambulance or personal phone and unable to wake her at the door of crew room. Dispatched A2 on the call in the meantime. - Greg Craig |
| 24 Jul 2023 - 00:45 - Neville Owen Membership number :10761 called for Isaac who stays with him except one or two nights, tonight Isaac is in Capricorn park and has been attacked and they think he has a broken leg. Neville is on route to SAPS in muizenberg to go with him to fetch Isaac to take him to hospital, caller called for advise. I explained that we can assist Isaac as Isaac is listed as a member. I called Isaac and he was already in a vehicle and the driver was taking him to Retreat day hospital, Called Neville back to tell him and Neville was going to ask the driver to take him to Melomed in tokai and if CMR would transfer him later if required for further treatment. He will call back if required. no further action required from CMR until he calls back or if Melomed call to transfer the patient out to please transfer him even if a private bill is required, - Greg Craig |
| 23 Jul 2023 - 19:04 - +-18:50 Adult male called for a pt that has taken pills and is foaming at the mouth. Pt is in 6328 Ndlumthi Road in khayelitsha, Advised caller to call Er24 or Netcare and gave numbers as he wanted a private service. - Greg Craig |
| 23 Jul 2023 - 18:10 - MVA riverside road Fish Hoek, 1 vehicle involved, towing OS, no injuries, no service required
- Brice Lancaster |
| 23 Jul 2023 - 14:44 - Received a call from Mrs Janse Van Rensburg, 0823396862 regarding a checkers 60-60 motorcyclist who was knocked over - no serious injuries just some pain in his leg, breathing talking and conscious - whilst on the call some neighbors with medical training came out to assess the driver - caller said she will call back for assistance should it be needed - I called back after 10 min to check up on situation - patient is up and walking, no longer on scene and heading to police station to file report - Brice Lancaster |
| 23 Jul 2023 - 00:29 - Received a call from 0604125227 the caller advised he is phoning from Strand - I asked the caller if he is looking for a ambulance which he advised he is, I confirmed if they are on medical aid which they are not so I gave the caller Metro ambulance which they took down and will make contact with for an ambulance - Abi Bussio |
| 22 Jul 2023 - 20:03 - Received a call from Nazeema at Silvermine retirement to advise one of the residents phoned healthcare to report she has been vomiting for the past two hours and struggling to keep anything down, the caller wanted to know what they can for the patient - I advised we can come out and assess the patient but if she requires any medication or would like any medication then she will need to go through to hospital - the caller has just phoned back to report that the patient would like to remain at home after taking a buscopan to see if she improves, if no improvement then she might phone back again but at this stage the patient would not like for CMR to come out. - Abi Bussio |
| 22 Jul 2023 - 13:46 - Received a call from Helderberg Manor in Somerset West, requesting an ambulance for a female patient who took a fall a few days ago. The patient was taken to the hospital and was discharged, however she is experiencing an exceptional amount of pain and would like to go to hospital. I explained that we are based Fish Hoek and it would take a while for us to respond from Fish Hoek but I could happily assist. She explained that she called the incorrect service. I advised her to call back if she required any further assistance - Monique Joubert |
| 22 Jul 2023 - 12:43 - Rose Andrew, Activated her my life line, all is in order, no emergency - Monique Joubert |
| 22 Jul 2023 - 11:18 - Princess is working at Fish Hoek high school, she initially reported that she requires an ambulance for a young lady who has injured herself playing netball. I was busy creating the call when she cancelled that ambulance as the patient will be transported privately to a facility - Monique Joubert |
| 22 Jul 2023 - 10:00 - Myline line activation by Dalene Burman 0837881960. I spoke to caller who advices all is well and she accidently activated her device - Monique Joubert |
| 22 Jul 2023 - 09:54 - A3 has off loaded their patient and have been advised to completed a PRF, Mel will confirm at a later stage if it needs to be loaded onto the system, but at this stage I am not to load it on. Crew returning to the holding pont for event - Monique Joubert |
| 22 Jul 2023 - 09:29 - A3 reports adult p3 green adult female, being transported from mountain to the yacht club, the patient will be transported privately to a facility - Monique Joubert |
| 22 Jul 2023 - 09:08 - A5 in service, Fiona and Wisani time check done and vehicle check completed - Monique Joubert |
| 22 Jul 2023 - 08:08 - Correction on last entry, events crew are Andre, Abby L, Abi B, Tracey and Princess are at Fish Hoek High school - Monique Joubert |
| 22 Jul 2023 - 08:05 - Rv4 with Andre and Tracey are on their way to Fish Hoek High school for a sports event. Other crews at event are Matt, Meghan and Mikayla - Monique Joubert |
| 22 Jul 2023 - 06:51 - Accidental MyLifeLine activation from Mr Goedhart- confirmed all is well after contacting the patients daughter (the patient is deaf) - CMR GO |
| 21 Jul 2023 - 20:39 - Accidental MyLifeLine activation from Mr Goedhart- confirmed all is well after contacting the patients daughter (the patient is deaf) - Abi Bussio |
| 21 Jul 2023 - 20:25 - Accidental MyLifeLine activation from Mrs Redeker- confirmed all is well - Abi Bussio |
| 21 Jul 2023 - 11:24 - Received call from 084 082 7308 at 86 Comet road , ocean view for 16 year old male who was knocked by car yesterday 20/07/2023 and now complaining of pain to foot area. Told her we are private and can send a vehicle but here will be a private bill involved , she said she is unable to pay and requested a number for ambulance and gave her metros number - Tyron Thomas |
| 20 Jul 2023 - 23:21 - adding to last entry (23:30) Callers number - 0824460934 - Jarod Echardt |
| 20 Jul 2023 - 23:20 - - Jarod Echardt |
| 20 Jul 2023 - 23:20 - @23:11 a adult male called for his wife that was DX with high blood presser today and was but on to meds for it as well - caller was asked if they members of CMR he advised no but are Discovery medical aid caller was advised medical aid will only cover if the Pt. transported to hospital then can gave the call out fee of R1035 and depending on treatment done on scene and in transport it can go up from there - caller then said we'll wait and see if it changes if not will call back - Pt. did take a hot bath before taking her BP that is sitting @73/46 - Jarod Echardt |
| 20 Jul 2023 - 18:46 - Accidental MyLifeLine activation from Mrs Colonnello- confirmed all is well - CMR GO |
| 20 Jul 2023 - 18:04 - Accidental MyLifeLine activation from Mrs Colonnello- confirmed all is well - Abi Bussio |
| 20 Jul 2023 - 15:39 - Received a call from Georgina on 00762701594 who reported her chimney is on fire but she doesnt have the fire department contact number - I made contact with the fire department to notify them and they advised they would make contact with on scene - Abi Bussio |
| 20 Jul 2023 - 09:18 - Received a call from 0740559551 - caller looking for sales department to enquire regarding a business membership, I put them through to Lisa as unable to confirm if Stuart at his desk - Abi Bussio |
| 20 Jul 2023 - 09:00 - Accidental MyLifeLine activation from Mrs Davie- confirmed all is well - Abi Bussio |
| 20 Jul 2023 - 07:55 - Accidental MyLifeLine activation from Mrs Davie- confirmed all is well - Abi Bussio |
| 20 Jul 2023 - 06:49 - Nick Marnitz (0795173452) ILS medic called a MVA at Clovelly Robots x2 adultF/P3/G/BLS both will sign RHT no need for ambo from CMR side Lindi and DZ aware of the call - Jarod Echardt |
| 19 Jul 2023 - 17:30 - Accidental MyLifeLine activation from Mrs Brooks - confirmed all is well - Abi Bussio |
| 19 Jul 2023 - 16:19 - Testing MyLifeLine activation from Mrs Burns - confirmed all is well and he was told to activate the device by the CMR office - Abi Bussio |
| 19 Jul 2023 - 09:33 - G Mills went with Lauren Boyd to remove stitches from her aunts face. - Lindi Bredenhann |
| 19 Jul 2023 - 09:31 - Lance Lancaster - injured his R side Pinky (laceration +-1cm) covered by plaster - T theron is aware. - Lindi Bredenhann |
| 19 Jul 2023 - 08:58 - Received a call from 0832395661 - looking for an ambulance service in Blue Downs - I advised we do not run to that area as we are approx 1 hour away, I also asked if the patient is on a medical aid to which the caller advised she is not so i agave them the metro ambulance contact number - Abi Bussio |
| 19 Jul 2023 - 08:42 - Received a call from Umvoto Africa on 0217096700 - the caller reports her one work colleague is sick at home and they would like for her to be assessed at 12 Klifton road in Muizenburg. I advised we can send someone out to assess the patient but there would be a private bill due to the patient not being at her work place. The caller asked why the patient wouldnt be covered by the work membership as she is a employee of them so I explained to her that the patient would only be covered on site. She then advised that the reason she wants the patient to go through to hospital in an ambulance is because it is cold and the patient would need to be seen at FBH so they would like for her to be seen quicker as the patient is struggling with speech. I advised the caller we can take the patient to FBH not a problem but there would be a private bill and there is no guarantee as to how quickly the patient will be seen to at FBH as she will be reassessed and triaged at the hospital according to what the doctors find. The caller then asked if she could bring the patient to our offices which I advised we generally do not take walk in patients and it would be best to rather take the patient to FBH which is approx 500m up the road. The caller then asked if they take the patient to her work place can we come out and assess the patient there to which i advised we can come out and assess the patient but there is no guarantee she will not receive a bill as the patients are supposed to be on site cover for injury or being unwell and because she mentioned over the phone that they do not want the patient to receive a private bill. They then asked if it would be best to take the patient privately to the doctor or hospital to which I responded that I could not advise without assessment except that there would not be a private bill to do that. - Abi Bussio |
| 19 Jul 2023 - 08:02 - Accidental MyLifeLine activation from Mr Rothwell - confirmed all is well - Abi Bussio |
| 18 Jul 2023 - 17:04 - Mrs. Marten activated his lifeline by mistake no medical emergence Cottage G5 Peers Village Fish Hoek (10318) - Jarod Echardt |
| 18 Jul 2023 - 14:22 - David Swanson activated his lifeline by mistake no medical emergence 10 - 5th Avenue Fish Hoke (2534) - Jarod Echardt |
| 17 Jul 2023 - 15:50 - J.Echardt - A4 reporting a MVA on Ou Kaapse Tokai side a light motovehicle over turned and lots of glass laying over both lanes fire/traffic/law enforcment are on scene - Klint from fire control call just before A4 came along the MVA - Lindi Bredenhann |
| 17 Jul 2023 - 06:47 - Metro Ref 2081 for previous entry - made contact with caller and provided them with the ref number as well - CMR GO |
| 17 Jul 2023 - 00:25 - Metro Ref 2081 for previous entry - made contact with caller and provided them with the ref number as well - Dannielle Upton |
| 17 Jul 2023 - 00:06 - Received a call from Mr Simon Lyle cock, 0825517230 - who advised that his neighbor may have had a stroke - caller advised that his neighbors are not members and asked if we could give metro a call and log it with them. I called metro and logged the call with them, when asking for a ref number I was told that there wasn't one available as yet as it needed to be logged on the system, I advised that i would call them back in 10 min for the ref number - Dannielle Upton |
| 16 Jul 2023 - 10:25 - A5 unable to start even with inverter disconnected - had to push start on a sloped driveway - A5 crew (Jacqui & Craig) said they will inform Darren Z - RV1 (Greg M) said he will call Harri to inform - Brice Lancaster |
| 16 Jul 2023 - 09:52 - Received a call from 071 287 1406, Eggleton, Leian (5681) - no response after greeting - called back but no-one picked up - made contact with Eggleton, David on 079 973 2995 - he says all is fine and it must have been an accidental call - no medical assistance required - Brice Lancaster |
| 16 Jul 2023 - 03:09 - Call came through from Sgt Rodney Layters, who advised that an ambulance was needed at 28 Neptune way O/V for a female who has given birth - no other information provided - no On scene number available, called T. Theron who confirmed that we cannot send out an ambo with limited info and no on scene contacts, advised that i call metro and log with them, called metro who noted they had the call pending on their system Ref 0111. couldn't advise when a vehicle would be available - Dannielle Upton |
| 16 Jul 2023 - 02:37 - Call came through from Sgt Rodney Layters, who advised that an ambulance was needed at 28 Neptune way O/V for a female who has given birth - no other information provided - no On scene number available, called T. Theron who confirmed that we cannot send out an ambo with limited info and no on scene contacts, advised that i call metro and log with them, called metro who noted they had the call pending on their system Ref 0111. couldn't advise when a vehicle would be available - Dannielle Upton |
| 16 Jul 2023 - 00:09 - Received a My Life Line panic alert from Mr Hendrik Goedhart, Mem # 10010, made contact via device - signal was poor so called the cell number on membership and spoke to Mis Niki Phillips who checked on Mr Goedhart and reported it was an accidental activation and all was in order - Dannielle Upton |
| 15 Jul 2023 - 17:37 - Received a call from 0847860404 and 0720635788 regarding an adult male at 10 Saunders close who stopped breathing, patient resumed breathing whilst on the call and caller said he was going to load and transport privately to FBH for treatment - Advised if they can do that it may be beneficial as FBH is just around the corner but should they require any further assistance to give us a call and we will send personnel ASAP - Brice Lancaster |
| 15 Jul 2023 - 17:11 - Received a lifeline alert for Veronica Douglas, 24 Gleneagle Road , Welcome Glen , 7975 - 10476 - made contact via device - They were testing device, no medical assistance required
- Brice Lancaster |
| 15 Jul 2023 - 14:15 - Received a telecare alert for Bruce Macdonald 6297 - 5b De Lille Square, MARINA DA GAMA, Mzn - unable to make contact via Telecare unit - made contact via cell 082 600 6998 - no medical assistance required, accidental alarm - Brice Lancaster |
| 15 Jul 2023 - 01:08 - Received a call from Ronel Smolders on 0833455424 at 4 Horatio Way, Simons Kloof, Simons Town who reported her granddaughter is consistently vomiting and she wanted to know if we carry ?Zolpher or another nausea medication for a 2.5 year old, I offered to find out for her as I could not confirm and told her that I would phone her back. I consulted with T.Theron who advised we do not carry anything for 2.5 year olds due to it being out of scope of the paramedics. I phoned Ronel back to advise her of this and spoke to Courtney who requested someone comes out to assess the patient. I then received another call from Ronel shortly offer who advised that the patient is rather going to go home with her parents to milnerton and take the situation from there and we should stand down. - Abi Bussio |
| 14 Jul 2023 - 10:01 - Panic assist came through from Constance Walker, who advised she was doing a test - Dannielle Upton |
| 13 Jul 2023 - 18:42 - Call received at 16:18 - when answering the phone, could hear noise on the line but no one was talking, called the number back where a gentleman told me he needed an ambulance, I asked for a location and what was going on, on scene , caller advised he was in burgersfort mpumalanga, I advised that we were located in Fish Hoek in the Western Cape and that i could supply him with ER24 or Netcares number, I gave him Netcares number and the call ended - CMR GO |
| 13 Jul 2023 - 16:23 - Call received at 16:18 - when answering the phone, could hear noise on the line but no one was talking, called the number back where a gentleman told me he needed an ambulance, I asked for a location and what was going on, on scene , caller advised he was in burgersfort mpumalanga, I advised that we were located in Fish Hoek in the Western Cape and that i could supply him with ER24 or Netcares number, I gave him Netcares number and the call ended - Dannielle Upton |
| 13 Jul 2023 - 15:59 - correction on below - Time as 15:43 - Morgan Will |
| 13 Jul 2023 - 15:59 - 15:03 - Received call from 0823213121 - Mrs Robertson -- +++ confused and stating she has just been told she has died and is not sure what to do about it. There is no need to arrange a funeral and both her parents are dead -- when asking if she could tell me where she is, she did not give an address that could be understood and said she is in the cemetery now, she was unable to give a phone number - While trying to ask any further questions, her daughter took the phone and explained that her mother is very confused, but is in hospital and CMR is not required -- searched data base and membership came up as Susan Robertson - #10591 - Morgan Will |
| 13 Jul 2023 - 15:47 - received a call from 0876555812 stating one of their clients had fallen and hit his head, searched for the clients address on data base, came up as a business - Inactive - advised caller that a vehicle could be sent out however someone would need to accept a private bill - caller did not accept private bill, advised caller that they could take pt privately to hospital or doctors rooms - Dannielle Upton |
| 13 Jul 2023 - 12:53 - A4 reports single vehicle MVA on last hairpin on Ou Kaapse Weg - 1 x Taxi that has left the road way, towing on scene - no injuries and no need for Fire and traffic services - Dannielle Upton |
| 13 Jul 2023 - 12:28 - Received a call from 082 897 5847 - when answering the phone - nothing heard on the line, number searched on data base - found member - 10397 - called back multiple times - every time call goes to automated voice stating telephone number not available - Dannielle Upton |
| 13 Jul 2023 - 11:49 - Panic alert from Jeremy Lindquist - contact made - accidental activation - all in order - Dannielle Upton |
| 13 Jul 2023 - 11:17 - Received a call from Annette - 082 774 4348 - who states her mom put a muscle bean bag into the oven and it caught alight, filling the room with smoke, pt inhaled an unknown amount of smoke - no difficulty breathing - Dannielle Upton |
| 13 Jul 2023 - 06:51 - Received a call from Elaine, Munro (9126) 078 155 4337, 26 Teubes Road - Her son Mason 6yo Adol Male is on Penicillin and she is worried he may be having an allergic reaction - Swollen top lip, itchy all over - able to breathe and talk fine, no loss of consciousness - given him a Texa - Requests advice as to whether this is an allergic reaction - Mason has been taking penicillin since Monday so advised it is unlikely an allergic reaction to it - recommended he see his GP for assessment as to the cause - asked to monitor him and should he struggle to breathe or lose consciousness to let us know ASAP so we can send crew to assist - Brice Lancaster |
| 12 Jul 2023 - 17:37 - Received a call from Bridgette 0824520109 reporting her niece is threatening self harm - patient is a 15 year old female - consulted with T.theron and contacted SAPS - address is 2 seemeeu street Sunnydale - Spoke to Sargent Olckers who advised there is a vehicle on route - Abi Bussio |
| 12 Jul 2023 - 09:26 - MyLifeLine activation - Mrs Davie is testing device - Abi Bussio |
| 12 Jul 2023 - 09:19 - A4 came across MVA on kommetjie road , truck vs car . No injuries on scene and PTs refused any treatment . 224 306 . No other services required - Tyron Thomas |
| 10 Jul 2023 - 20:02 - Received a call from Adelaide, 0843079102 (7994), 80 Capri Drive, The Safe house, regarding a Suicidal Adult female 42 yo and requesting crew to come out - Asked if she is injured or has injured anyone else - no injuries reported, she would just like crew to assess and possibly transport to FBH - Advised there is nothing our crew can really do in the case of a psychological break and cannot legally treat someone or transport someone - Adelaide says she they are members but I'm unable to locate them under "the safe house" or 80 Capri drive, however the number is connected to 1 Shetland Close (7994) - Advised if she is threatening to hurt herself or others, she should call SAPS as they can get her to FBH for a 72 hour psych hold - Brice Lancaster |
| 10 Jul 2023 - 14:26 - Accidental activation MyLifeLine - From Mr Goosen - Abi Bussio |
| 08 Jul 2023 - 20:43 - At approximately 20:22 received a call for a collapse/cardia call in Simons town while on the phone with caller another call came in and diverted to Rv2 - A. Yon was able to take down phone number and pass on to the control room - stating caller advised that her husband was experiencing chest pain, before i was able to call the caller back, she called in again to cancel the ambulance as her husband said the pain was better, I offered to still send a vehicle out to do an assessment on the pt, to which i heard the pt decline, I advised the caller that should anything change or the chest pain return to please call us back and i would send a vehicle out immediately. - Dannielle Upton |
| 08 Jul 2023 - 17:11 - Received a WhatsApp message from 0649832474, Rene Van Aswegen - she says she has pulled a disk and is in great pain and wanted to know if we provide pain relief injections - Advised our paramedics do have analgesic medications within their protocols but if treated she would need to be transported to hospital for monitoring - She is unwilling to be transported to hospital - unable to get her current location - she says she will call her doctor for assistance - Advised should anything change she can get in touch with us for help - Brice Lancaster |
| 08 Jul 2023 - 13:59 - Received a call from Charlene regarding Louise Lindau (4669) - She is feeling light headed and nauseas - Charlene explained this is a chronic condition but it feels worse today since waking up - No reported fall, no pain, no vision blurriness, no slurred speech, breathing is as per normal, no loss of consciousness - Asked if her GP is aware of her condition, he is but they don't know the underlying cause - asked Charlene to monitor her and call us back should her condition worsen - Brice Lancaster |
| 08 Jul 2023 - 12:53 - Received lifeline alert for Michelina Colonnello (10678) - made contact via device - accidental alarm - no medical assistance required - Brice Lancaster |
| 08 Jul 2023 - 12:10 - Received a call from Mrs Russel, 1 Sirius Way, Ocean View - We transported her husband this morning (20230708/1) - she called for advice regarding her husbands catheter call was redirected to Zayd (Brice was already on a call) - She says there is mild urine leakage and a small amount of blood - She was advised this can occur due to the nature of catheters and requested to monitor the situation - if bleeding gets worse or catheter is not draining correctly requested to give us a call - Advised crew cannot treat OS due to the non sterile environment - Brice Lancaster |
| 08 Jul 2023 - 11:46 - A2 came across an MVA, on the M3 (just past Wynberg hill) - Vehicle on its side - Towing OS - checked if patient requires assistance - 1 x Adult Male sitting in Tow vehicle P3 G - no assistance required - DZ informed - Brice Lancaster |
| 08 Jul 2023 - 11:17 - Received a call from Anjica, 0817553689, regarding her sister - Vomiting and abdo pain, recently gave birth (1 month ago) @ 9 phobus road, ocean view - non members, no medical aid, unable to accept private billing - Advised I would log the call with Metro and provide the REF to OS Nazeela, 0815781930 - Logged call and provided REF 0684 to Nazeela - Brice Lancaster |
| 08 Jul 2023 - 01:24 - received a call from 0679678866 - requesting an ambulance for Paarl - advised caller we are based in Fish Hoek - also offered to supply caller with ER24 or Netcare numbers - caller said she would find the numbers herself - Dannielle Upton |
| 07 Jul 2023 - 18:10 - Received a call from 083 251 7486 - but there was only muffled background noise - number is linked to Robertson, Geoffrey 2518 - Made contact and confirmed no medical assistance required - call was a pocket dial - Brice Lancaster |
| 07 Jul 2023 - 16:00 - Lifeline alert received for Mr Michael Klopper(9287) - Made contact via device - accidental alarm - no medical assistance required - Brice Lancaster |
| 07 Jul 2023 - 14:52 - Received a call from 0711562811, no audio was heard after greeting - called back and confirmed no medical assistance required - accidental call - Brice Lancaster |
| 07 Jul 2023 - 10:20 - Received a call from Chantelle, 063 024 3504 - She says Her 43 yo Mother has a swollen face ad tongue and chest pains since yesterday - no known allergies, no cardiac history - Breathing Conscious and able to speak - nonmembers, no medical aid, not willing to accept private billing - advised I can log call with metro - Logged call with Metro REF 1126 - Brice Lancaster |
| 07 Jul 2023 - 08:38 - Received a call from Juliette regarding her upstairs neighbor, Kim Boonehead 60 yo Adult Female - she has had food poisoning for the past 2 days and is unable to keep down her meds - known epileptic - had a seizure this morning - currently post ictal - Juliette is unaware if on a medical aid or not, unaware if members with CMR - Received Kims contact number 082 733 3978 - contacted Kim she is not on Med aid and unwilling to accept private billing - offered to log with Metro - Logged call with Metro 0881 - Brice Lancaster |
| 07 Jul 2023 - 06:43 - Received a call from a caller who is looking for an ambulance in Outdshoorn - caller advised she does have an alternative number and hung up when I offered to get an alternative contact number - CMR GO |
| 07 Jul 2023 - 02:45 - Received a call from a caller who is looking for an ambulance in Outdshoorn - caller advised she does have an alternative number and hung up when I offered to get an alternative contact number - Abi Bussio |
| 06 Jul 2023 - 20:59 - Received a call from Dr Faree at CMC on 0766564663 regarding patient Kim Dustan who was brought to the ER post the MVA on Redhill this evening and the patient not being handed over in headblocks, to the doctor and that the patient was involved in a Roll over MVA which means the patient has to be secured. Due to the patient being brought in the way she was by paramedics the doctor was unhappy as he should have been the one to make the decision that the patient be removed from Headblocks and that C-Spine be cleared. I did make D.Zimmerman aware of the call. - Abi Bussio |
| 06 Jul 2023 - 19:41 - RV1 reports base radio is not working properly - D.Zimmerman notified and L.Bredenhann advised - Abi Bussio |
| 06 Jul 2023 - 11:56 - Received a call from Mr Earl Ferguson - when answering - no-one on the other side, called number back and spoke to caller who stated that he was just checking that the number worked - Dannielle Upton |
| 06 Jul 2023 - 09:58 - Received a call from 0820948081 - when answering - no-one on the other side, called number back - no answer - Dannielle Upton |
| 06 Jul 2023 - 09:50 - Received a call from Aniska - 073 042 9570 - stating her grandmother residing at 8 Capella Way, Ocean View has fallen and is now complaining of pain and tenderness to her side, pt is also a known diabetic - conscious and awake - caller states that they are not members and was not able to get hold of metro, advised caller on private billing - caller did not accept private billing, advised caller we could log the call with metro from our side and would call her back with a ref number for her to follow up. Call logged with Metro Ref 1038 - Dannielle Upton |
| 06 Jul 2023 - 06:46 - At approx 4am this morning I received a call from Metro requesting an ambulance to assist with Seizures - I advised that there would still be the possibility of a private bill to which then the caller from metro advised that the caller had cancelled the ambulance with unknown reasons so therefore we are no longer required. - CMR GO |
| 06 Jul 2023 - 06:42 - At approx 4am this morning I received a call from Metro requesting an ambulance to assist with Seizures - I advised that there would still be the possibility of a private bill to which then the caller from metro advised that the caller had cancelled the ambulance with unknown reasons so therefore we are no longer required. - Abi Bussio |
| 05 Jul 2023 - 18:01 - received a call from 0631350119 male caller stating that his Childs mother who resides in Ocean View and who is pregnant is currently experiencing abdominal pains, I asked the caller if the lady was a member with CMR, to which the caller stated no, I asked if the pt was on medical aid, again caller noted that no she was not, I asked if the caller would accept a private bill, the caller asked how much, i advised that it would start at R2940.00 the caller stated no he could not accept and that "she must just die" I asked if the pt had anyone that could get her to the hospital in a private vehicle or if they had contacted Metro for assistance and had a Ref number, caller stated no there was no one who could assist with a pvt vehicle and that they had called metro once before and metro never arrived, caller stated that he was in Fish Hoek and the pt in ocean view, I advised the caller that he needed to call metro and get a ref number, caller asked for the metro number and stated he hoped he would remember it as he didn't even have a pen and paper, I provided 10177 to the caller - Dannielle Upton |
| 05 Jul 2023 - 17:03 - Received a call from a lady stating SOB, Continuous coughing and now coughing up blood, pt stated she was not a member with CMR - but on Medical Aid, when trying to get the callers address - caller stated she was in Milnerton, I advised caller that we are based in Fish Hoek and could provide her with ER24 or Netcares number, gave the caller both services numbers, caller thankful - Dannielle Upton |
| 04 Jul 2023 - 23:50 - @23:22 Mrs. Dunn called advised her daughter is not at the Brewery not sure where she is and still not sure on what to do advised her lets keep SAPS going to her place so the boyfriend can describe the she is driving so if SAPS come across the car they are aware of the issue Mrs. Dunn then asked what if she gets arrested for driving drunk advised not sure on what will happen from there if it does happen and can I stand down SAPS - Called Lindi told her on what Mrs. Dunn has asked Lindi advised don't get involved and she is a safety risk to someone else driving like that let the SAPS continuing to the 83 Hillside Rd Fish Hoek - Jarod Echardt |
| 04 Jul 2023 - 23:21 - adding to last entry Mrs. Dunn called unsure on what to do asked if CMR can call SAPS on her behalf advised will need to speak to a manager spoke to Lindi and advised we can and give all the info to SAPS - spoke to F/Hoek SAPS who will send a vehicle ASAP - called Mrs Dunn back to say SAPS will be sending a vehicle ASAP well talking to her she advised that her daughter has just drove off asper the boyfriend and might be at the Long Beach Brewery Noordhoek she is making her way there and will look at for the daughters car gray BMW will call back if she is there - advised her if your daughter is violet to you please leave to be safe - Jarod Echardt |
| 04 Jul 2023 - 22:39 - @22:17 Mrs Dunn called for her daughter (082 854 3222) who is intoxicated and has (losing her mind) advised her we can come out do a assessment but if she gets violent to the ambu crews SAPS will need to be phoned and they will take her to FBH then she asked must she just SAPS to take her to to FBH witch I replied that is up to you Ma'am cannot say - she will call once she get to her daughter place and will see if the daughter will go privately to FBH - Jarod Echardt |
| 04 Jul 2023 - 22:34 - @22:18 a diverted to Rv2 - Control phoned James (0783115081) who just wanted to know on what to do with his wife who is having her mensuration cycle and is bleeding a lot needing to change the tampon about every 15 minutes advised him about private billing as they are not CMR members he then replied he will phone back if things get worse and wife will need to be taken down to FBH - Jarod Echardt |
| 04 Jul 2023 - 20:46 - 074 493 2456 number 1st whatsapp messaged then replied (HI you are though to Cape Medical Response whatsapp what is your medical emergence) no reply back then phoned caller asked can he get a ambulance in the other side of Capricorn Thys Witbooi Rd for adult female with abdo pains - Gave Metro/ER24 and Netcares numbers - Jarod Echardt |
| 04 Jul 2023 - 01:16 - Adding to previous OB entry - Rena gave the Pt. daughters phone number ( Jessica 0652466129 ) - @01:03 phoned Jessica advised that CMR is a private service there is a private billing she advised no one in the house hold that is working at the moment then advised her that I will relog the call with metro for her has she has logged it but was not given a REF# number - 01:05 called metro call taker advised the call was logged REF#2770 and metro 32 is in Slangkop at the moment not sure on the ETA they will get to the Pt. - @01:08 phoned Jessica back gave her the REF# number and advised that Metro has a ambu in Slangkop - Jarod Echardt |
| 04 Jul 2023 - 00:58 - @00:37 Rena called (0665345977) for a adult female who is bleeding from the nose and is known with high blood pressure staying at 24 Hayley Rd Ocean View advised the caller CMR is a Private service there will be a private bill are you will to accept on behalf of the Pt. or is there a NOK that i can talk to about the billing she advised she will talk to the Pt. daughter caller will phone back once spoken to the daughter - @00:50 phoned the caller back asked did she speak to the Pt. daughter she advised that the daughter will call herself - Jarod Echardt |
| 03 Jul 2023 - 20:20 - Received a MyLifeLine activation from Mr Goosen- accidental and confirmed all is well - CMR GO |
| 03 Jul 2023 - 17:14 - Received a MyLifeLine activation from Mr Goosen- accidental and confirmed all is well - Abi Bussio |
| 03 Jul 2023 - 17:14 - Received a MyLifeLine activation from Mrs Parker - accidental and confirmed all is well - Abi Bussio |
| 03 Jul 2023 - 11:17 - Received a MyLifeLine activation from Mrs Parker - accidental and confirmed all is well - Abi Bussio |
| 03 Jul 2023 - 09:23 - A5 in service - Lindi Bredenhann |
| 02 Jul 2023 - 20:16 - Mrs Green, 24 Mountain road, Kommetjie, 064 817 5904 called as her Daughter In Law, Tanya 40 yo, is having an aggressive psychiatric break - Advised we can send crew to treat any injuries or wounds but are unable to treat or sedate someone who doesn't want treatment - Recommended calling SAPS for a 72 hour psych hold if needed, Mrs Green says she has already called and they are currently awaiting a vehicle - She says she took unprescribed anti-psychotics provided by family for treatment and thinks they could be causing the outburst - Advised it is never a good idea to take medication without prescription - Provided Mrs Green with the Suicide helpline and Mental health helpline which is open 24/7 - advised we are available should anyone be hurt or injured but the best cause of action at this time would be to wait for SAPS to arrive and assess - Brice Lancaster |
| 02 Jul 2023 - 13:11 - Mr. Robert phoned (0726555543) who was trying to phone his friend Alana Thirlwell (membership 8622) who had a heart attack about 6 weeks ago - Advised Mr. Robert that CMR does not do wellness checks SAPS will have to go and do it asked for the Mrs. Thirlwell phone number (0836994354) call the number twice no answerer - Spoke to Lindi about the call she advised that if Mr. Robert can get a friend or a NOK that can go done to Mrs. Thirlwell to see if she is fine and if no luck CMR can send a vehicle down and if they have no luck SAPS will need to phoned - Advised Mr. Robert on want Lindi said he will try and see if the son can go to his moms place - Asked Mr. Robert to phone back to say if the son will go done - Jarod Echardt |
| 01 Jul 2023 - 23:33 - Received a call from Wendy Katniss (10497) her son Keeron Katnis (19yo) has passed out at Boogies (Night Club in Claremont) and wanted to know if we cover that area - Advised we can send a vehicle but it may take some time to arrive due to distance - she said she is enroute and will call back once OS if needed - A2 was at CMC offloading a patient, asked them to standby as I could reroute them to Boogies if needed - called Mrs Katnis back and she said she has loaded Keeron and is returning home privately - no medical assistance needed - Brice Lancaster |
| 01 Jul 2023 - 23:28 - Received a call from Carol Arnold, 12 Brigantine Avenue, Sun Valley - Adult Male sleeping (She could hear him snoring) next to a wheel chair at 6 Brigatine, Sun valley no signs of distress - She is unable to get in touch with SAPS FH, advised their phones go down during loadshedding and offered to report it to SAPS using our alt numbers - Reported incident to Constable Xinti she said she will send a vehicle to investigate - Brice Lancaster |
| 01 Jul 2023 - 10:35 - Missed call 10:15 a lady in Tokai tried to call for a DOD but did call another service - non member 0824388410 - Jarod Echardt |
| 30 Jun 2023 - 16:12 - Rv6 came across MVA at clovelly traffic lights , reports no injuries on scene and will proceed to call in lakeside/muizenberg - CMR GO |
| 30 Jun 2023 - 12:07 - received a lifeline alert for Andries Goosen (7632) - Made contact via device - Stuart Testing device - no medical assistance required - Brice Lancaster |
| 30 Jun 2023 - 11:57 - Received a Lifeline alert for Lindsay Wakeford Brooks (4212) - Made contact via device - Stuart was OS testing device - no assistance required - Brice Lancaster |
| 30 Jun 2023 - 11:00 - Received a call from Stephen regarding an Adol Male who hit his mouth on a basin - breathing, talking and conscious - whilst on the phone caller said no medical assistance required, as someone has calmed the patient down and washed away the blood - will call if needed - St Peter's of England Church, 111 Nelson Road, Fish Hoek (MEMID 720) - Brice Lancaster |
| 30 Jun 2023 - 10:59 - Rv6 came across MVA at clovelly traffic lights , reports no injuries on scene and will proceed to call in lakeside/muizenberg - Tyron Thomas |
| 30 Jun 2023 - 10:15 - Received telecare alert for Mr Andre Wessels, 203 Simonsbay estate - made contact via telecare device and confirmed that this was an accidental alert - no medical assistance required - Brice Lancaster |
| 30 Jun 2023 - 09:56 - Received a call from Alisha, 0218726111, private caller regarding an Adult Male with chest pains since 0400 - When asked the location of the patient she said Paarl - advised we are located in Fish Hoek and would be unable to respond - Alisha requested info of Ambi services in Paarl, after a google search I see ER24 has services in Paarl, advised they may be better placed to provide this info - Provided ER24 contact number - Brice Lancaster |
| 30 Jun 2023 - 08:12 - Received a call from Fidelity, Liam - Requesting assistance at 90 Scorpio Road, Ocean View, Adult Male Abdo Pain, SOB - REF, 138093W - made contact OS with Ms Williams, daughter, 0649001482 - Made contact and confirmed symptoms, she also said he has a weak heart and kidneys - advised of private billing and Ms Williams refused - provided Netcare call Centre number - Brice Lancaster |
| 29 Jun 2023 - 21:59 - Received a panic alert from Ms A Watson, called the device - no answer, called on cell number - Ms watson advised it was an accidental activation - all in order - Dannielle Upton |
| 29 Jun 2023 - 17:26 - A2 reports camera flash by 17th Avenue (Kommetjie Road) - responding P1 to 20230629/08 - Brice Lancaster |
| 29 Jun 2023 - 16:57 - Dr Ginsburg from FBH- called wanted to know what our diversion policy is as it will be the same as the military - I advised that we are not linked to the military - he said that it is ok it will be the same?? - wanted to talk to a paramedic advised they are not at the base - wanted to speak to an ambulance driver - I advised medics and told him he is more than welcome to speak to me maybe I can help. He said they have a military patient with a head injury and wanted to know if we would take the patient to VIC or GSH. I advised that it will be either VIC or GSH. If VIC does have CT available will transport there, otherwise it will be straight to GSH. - Tyron Thomas |
| 28 Jun 2023 - 18:55 - 20230628/17 while on this call A5 reports small vender bender as vehicle stopped for pt who has fallen from this call. No injuries no medical assistance needed, ZF9 and Towing on scene .
- CMR GO |
| 28 Jun 2023 - 17:20 - 20230628/17 while on this call A5 reports small vender bender as vehicle stopped for pt who has fallen from this call. No injuries no medical assistance needed, ZF9 and Towing on scene .
- Dannielle Upton |
| 28 Jun 2023 - 16:12 - 20230628/17 while on this call A5 reports small vender bender as vehicle stopped for pt who has fallen from this call. No injuries no medical assistance needed, ZF9 and Towing on scene .
- Dannielle Upton |
| 28 Jun 2023 - 11:52 - At approximately 08:15 a call diverted through to Rv2 - G.Mills took the call and details while on another call - I tried calling the caller back - rang and went to voice mail - G.Mills advised that he had taken the call - while this call had come in another call had come through to the control room for a similar location, the caller called back again, this time coming through to the control room, I queried the address with the caller and she confirmed that the address that i queried with her was the correct address, I advised that an ambulance was on scene - she thanked me and put the phone down, about 30 minutes later the caller called back reporting that no ambulance was on scene, I advised that she had confirmed the address with me on the previous call, to which the caller stated that there was only "one healthcare" I requested the details for this call and advised that i would have a vehicle there shortly. Advised Lindi on the miscommunication and relayed what had happened. when A2 arrived on scene - ILS crew member J. Mortenson advised that the sister had mentioned the incident to her, i advised to the crew member that we were aware of the problem and that Lindi had been made aware and also that an OB entry would be made.
- Dannielle Upton |
| 27 Jun 2023 - 23:50 - Alpha 5 reports that their base radio is working intermittently at this stage - crews will update over whatsapp if unable to get through via radio
- Abi Bussio |
| 27 Jun 2023 - 19:27 - Received a call from Nlita on 0761282550 who reports he has an adult female of 26 year old at the Masi Sports Field near Myeza road, Masi who has been experiencing menstruation since last week but experiencing excessive bleeding since, they do not believe the patient is pregnant. The caller would like for the patient to be transported through to hospital as the patient has become very weak, she is still concious and talking. I offered to send out and ambulance but advised of private billing which the caller was unable to accept due to finances so I offered to contact Metro. I contacted Metro who requested the on scene number and advised they would phone on scene without knowing the situation regarding the patient they asked why the patient has not gone to the clinic as it should still be open. I gave Metro the on scene contact number so they could make contact with on scene. - Abi Bussio |
| 27 Jun 2023 - 06:48 - Mrs. Featonby activated her lifeline by mistake no medical issues (7810) - Jarod Echardt |
| 25 Jun 2023 - 22:56 - A5 Jaqcui asked to control to phone her - @22:29 phoned A5 Jaqcui advised that there was a suspicious black Mercedes parked outside sort of in the the road at The Ohio Farms drive way no lights on and looked no one in the vehicle asked for Deep Blue Security - @22:41 Deep Blue Security called 0217907901 spoke to Simona who will send a vehicle ASAP - Jarod Echardt |
| 25 Jun 2023 - 21:19 - A4 Greg.C came across a MVA no injuries towing and SAPS where on scene - Sunvalley robots - Jarod Echardt |
| 25 Jun 2023 - 17:49 - Received a call from a sister in a retirement village in Helderberg near Gordans Bay, she was looking for an ambulance and I advised her we are not located near there, she advised the patient is on Discovery medical aid so I advised they can try and contact Netcare911 for an ambulance and they would be able to assist as that is her service provider - Abi Bussio |
| 25 Jun 2023 - 15:19 - Received a call from Jak on 0824929747 who reports his friend took a fall at the Lower Silvermine Crag while doing mountain climbing and they would like to know what would be the easiest safest way to extract the patient - I consulted with Lindi and Darren who advised we make contact with Metro Rescue to take over the call but we can send out an ambulance if one is required once the patient has been extricated - I handed the call over to metro rescue along with the alternative onscene contact number (0823338979) and they advised they will make contact with on scene. Jak phoned back to get an update and while on the phone to him Metro rescue started phoning him trying to make contact so our call ended. - Abi Bussio |
| 25 Jun 2023 - 13:44 - Received a call from 0835155305 who reports she is a type 1 diabetic with her blood sugar currently sitting at 17.0 and she has been experiencing diarrhea and slight vomiting since last night, patient is unable to go to the pharmacy and would like a suggestion as to what she can do. I asked if she knew of someone who could go to the pharmacy for her and she said her neighbour could go which she said she would ask. The patient is waiting for her blood sugar to drop before she does anything such as driving. The patient will phone back if she has any issues. - Abi Bussio |
| 25 Jun 2023 - 07:28 - Received a call from John Bush on 0836298077 who resides in Evergreen Noordhoek who reports his wife is feeling unwell but not taking in any fluids therefore the caller wanted to know if we can put up a drip and leave the patient at home as he is concerned she may be dehydrated, to which I advised that is something we are unable to do. He then asked if he makes contact with the patients doctor if they can possibly do that which I advised that they would need to consult with the patients GP to see if that is something that they offer. The caller advised that they would get back to me as they needed to discuss. - Abi Bussio |
| 25 Jun 2023 - 04:30 - A2 came across an adult male, stabbed on the corner of Kommetjie and Capri Dr - unable to get much details as patient refused all treatment - Brice Lancaster |
| 25 Jun 2023 - 04:23 - Received a call from Mr Daniels, 0620517892, 5 Pluto Road, Ocean View, no pvt transport - Adult Male 28 yo has been stabbed in the thighs and buttocks, conscious and breathing - contacted SAPS OV, all vehicles currently occupied - contacted Lindi regarding call and she advised no crews can go into a location of an assault that has not been secured by SAPS - Logged call with Metro REF 0363 - contacted Mr Daniels and provided metro ref number and contact details for any followup - Brice Lancaster |
| 25 Jun 2023 - 04:09 - Received a call from Ronalda, 0817287587, 6 despina, Ocean View, non member, GEMS Medical Aid - Her 21 yo Adult Male Son has been stabbed, still breathing and conscious - caller is not with patient and wants Ambi to assist by coming to her location and then being directed to her sons location - contacted Lindi she said we cannot send a vehicle to then be taken to a 2nd location and that SAPS will also need to be OS to secure the location before crews can arrive - Called Ronalda back and she is enroute to sons location and requested a callback in 15 min - Made contact with Ronalda her son is at 75 Mzar Crescent, Ocean View (New Mnt view / Stonehaven area) - He has been stabbed in the chest and hand, breathing steady and conscious - Called SAPS OV Constable Abus is sending a vehicle - Logged call with Metro REF 0322 - Brice Lancaster |
| 24 Jun 2023 - 21:02 - received a call from 0731727486, there was a lot of background noise but no-one was speaking - attempted to call back multiple times but caller kept hanging up after the introduction - unable to determine if assistance is required - no membership under that number - Brice Lancaster |
| 24 Jun 2023 - 20:25 - Received a call From Candice, 0832675407, 10th Avenue in Fish Hoek, non members, on medical aid - Father in law was eating dinner and thinks he swallowed a chicken bone and feels like it is lodged in his throat - no blockage of airway, breathing is fine and is conscious - requesting advise - Advised we can send crew to assess but there is not much we can do besides check vitals and discuss transporting to hospital as if it was lodged in the airway it would affect his breathing (Partial / Full blockage) - Also advised there may be a private bill as medical usually doesn't cover costs if no emergency transport occurs - Explained the hospitals triage system and that going through in an Ambi doesn't allow quicker admittance - Candice says she will discuss with her husband and FIL and call us back if needed - Brice Lancaster |
| 24 Jun 2023 - 19:17 - At 17:15 received a call from the Ocean View sports fields, for an adult male that sustained ? back injuries - Rv2 was dispatched, Rv2 requested that an ambo be dispatched with him to the call, A5 (ILS Vehicle) was dispatched along with Rv2, while crews were mobile to the scene, the on scene caller phoned back wanting an ETA for the vehicles as he stated that he was having to keep the crowd calm, caller was advised that the vehicles would be on scene within 10 minutes, if not sooner. while busy with this call another call came in at 17:36 - Rv1 was dispatched to this call, shortly after dispatching Rv1 I had to dispatch A2 (ILS vehicle) on a priority 1 call, then Polls moor requested an ambulance as well, I called Lindi and explained what was going on, she advised that with Rv2 doing the ALS upgrade to Vic, should the BLS bus need further assessment for their pt, Rv2 would be the closest most appropriate vehicle, so to proceed with dispatching A4 (BLS Bus) to Pollsmoor to asses pt and ask the crew to advise if they need further management of pt. - CMR GO |
| 24 Jun 2023 - 19:03 - At 17:15 received a call from the Ocean View sports fields, for an adult male that sustained ? back injuries - Rv2 was dispatched, Rv2 requested that an ambo be dispatched with him to the call, A5 (ILS Vehicle) was dispatched along with Rv2, while crews were mobile to the scene, the on scene caller phoned back wanting an ETA for the vehicles as he stated that he was having to keep the crowd calm, caller was advised that the vehicles would be on scene within 10 minutes, if not sooner. while busy with this call another call came in at 17:36 - Rv1 was dispatched to this call, shortly after dispatching Rv1 I had to dispatch A2 (ILS vehicle) on a priority 1 call, then Polls moor requested an ambulance as well, I called Lindi and explained what was going on, she advised that with Rv2 doing the ALS upgrade to Vic, should the BLS bus need further assessment for their pt, Rv2 would be the closest most appropriate vehicle, so to proceed with dispatching A4 (BLS Bus) to Pollsmoor to asses pt and ask the crew to advise if they need further management of pt. - Dannielle Upton |
| 24 Jun 2023 - 03:22 - Received Lifeline alert for Michelina Colonnello Mem ID:10678 - Made contact via the Device - accidental alarm - no medical assistance required
- Brice Lancaster |
| 23 Jun 2023 - 21:22 - Received a call from Trish (0835676309) - non member - she walked in to a stick and it hit her in the eye, causing bleeding - no impalement or vision impairment reported - Trish was requesting advice - Advised we can send crews but they would be unable to really treat the eye injury and would assess and make recommendations as to whether she should be transported to hospital or not - Advised she can also get private transport to hospital and explained the triage system - Advised if no vision impairment or impalement she can also monitor the eye and any further symptoms she may incur and see either a GP or optometrist in the morning - Trish said she will monitor and call us if required - Brice Lancaster |
| 23 Jun 2023 - 17:22 - Rv2 was responding P1 on this call 20230623/8 coming pass Recreation Rd a car turn right and drove in to Rv2 right side - stood down Rv2 and dispatched Rv1 over the phone @16:48 and Lance called DZ
- Jarod Echardt |
| 23 Jun 2023 - 05:19 - A2 crew advised there was a needle stick injury - BLS Princess Kumalo, crew turned around and went back to Retreat Day hospital where they had off loaded their last pt, to speak to Dr and pt at facility and get necessary information. Crew advised they had already spoken to Taryn, crew were sent to FBH to complete the process - crew proceeded to FBH where they completed all necessary tasks and stood free - Dannielle Upton |
| 22 Jun 2023 - 23:21 - at 21:37 received a call from a female caller by the name of Natalie, residing at 1 Turquoise Way, San Michel, for a domestic violence complaint - Fish Hoek SAPS were on scene and advised the caller to call CMR to get the pt sedated, I advised the caller that unfortunately we would not be allowed to sedate the pt for transportation to FBH, the caller noted that her mother had calmed down slightly but they were unsure what to do. I advised that the best solution would be to get the pt to agree to go to the hospital in a private vehicle as that would be the least traumatic way of getting the pt to the hospital. after this phone call i phoned Lindi and went through everything with her. Lindi agreed that there was not much more that we could do from our side. I called the caller back and reiterated that unfortunately the only thing that we would be able to do would be to assess the pts vitals, and would not transport a violent pt as SAPS would need to do that. The caller had advised that SAPS had left the scene and noted that they were unable to do anything further however should the pt become violent once again to call them back and they would send out a vehicle. At 22:02 the caller phoned back and stated that her mother had become violent again and they were requesting a vehicle to come out, while on the phone with the caller I heard the pt swearing and become violent with the caller. I advised the caller to get away from the pt, and that I would give SAPS a call as well as my manager and would give her a call back. Called SAPS and spoke to a Warrant Officer who advised that currently all vehicles were busy on calls however he would give us a call as soon as a vehicle was mobile to the callers address so that we could then dispatch a vehicle from our side. Called Lind and advised what SAPS had said and she agreed that a vehicle would only be dispatched from our side once we could confirm SAPS was going to be on scene as well. Lindi noted that I could send an RV with an ambo due to nature of the call - At 23:12 caller phoned back - advised caller that we had not forgotten about her and that i would be giving saps a follow up call and would refer back to her - Dannielle Upton |
| 22 Jun 2023 - 20:00 - A2 crew reported that they had a mishap with the pt and stretcher - crew stated that the stretcher only dropped one set of legs with pt on stretcher, BLS Princess also fell, both pt and Princess were assessed and neither had injuries. Advised crew to please make contact with Taryn and let her know what happened should Princess begin to experience pain in a few hours - Brice Lancaster |
| 22 Jun 2023 - 06:56 - Received a call from Lucy, Kommetjie Primary School - 0717023315 - A learner has a torn fingernail and she would like assessment - no deformation of finger - She wanted someone to dress the finger - Advised this is not really an emergency situation - Asked if there is a first Aider available, she says yes - I requested she take the child to the First Aider as dressing a torn fingernail will be within their scope of practice - Brice Lancaster |
| 22 Jun 2023 - 02:29 - 0833278422 called for her mom who has taken a fall about 30 min ago help her get back on to the bed and now is sore asked if CMR can give a Voltron injection advised we dont asked about other pain meds advised that is difficult on what type of meds with assessing the Pt. and if we give pain meds she will need to be taken to hospital - Membership number 9469 - Jarod Echardt |
| 21 Jun 2023 - 18:37 - Received a call from Abby (Towing, 0767828794) regarding a 44 year Old Adult Male presenting with severe Abdo Pain (indigent, no means of contacting themselves) - Talking and conscious - being transported via trolley by his brother towards FBH - Due to patient being responsive (P2) explained I would be happy to log call with Metro - Called and logged with Metro, Sinazo, Ref 2221 - Called Abby back to confirm incident has been logged and provide a reference number, she explained patient has continued down Kommetjie Road with his brother towards FBH - Brice Lancaster |
| 21 Jun 2023 - 16:23 - Received a call from Mr Tinsley (MemID:3756) as his brother (Craig Tinsley) whom we transported yesterday (20230620/10) has passed away - He will be breaking the news to his Mother (Carol Tinsley, 15 Caravel Street) within the next half an hour or so and wants to know if there is anything he can do should she react poorly and currently has a bad flu - explained there isn't really any OTC meds that would assist in this case but if she requires assessment due to psychosomatic reaction to this distressing news we will be more than happy to send crews - Brice Lancaster |
| 21 Jun 2023 - 12:00 - RV2 reports large grass and bush fire in Ocean View, end of Jupiter Avenue - Fire is on scene - no medical assistance required - RV2 standing free - Brice Lancaster |
| 21 Jun 2023 - 12:00 - 28 Aquarius, Ocean View -on Medical Aid - May call within the next 24 hours if 6 Year Old Female acts strangely - RV2 was called to Kommetjie Primary school as she fell on her head 20230621/04- Staff called querying concussion - Went home privately - Family may call if needed, please dispatch Ambi as per RV2 - Brice Lancaster |
| 21 Jun 2023 - 10:05 - Received Lifeline alert for Robert J Lindquist (MemID:9457)- Unable to make contact via device - Spoke to wife(June) on 082 784 3318 - accidental alarm - no medical assistance required - Brice Lancaster |
| 21 Jun 2023 - 08:46 - My Lifeline activation Mr Alan Mitchell - Accidental - Brice Lancaster |
| 21 Jun 2023 - 07:52 - Received a call from Simonstown Highschool regarding one of their staff members who is 2/3 months pregnant, 1st pregnancy is experiencing abdominal pain - whilst on the phone the caller stood us down as another teacher will be transporting privately to hospital - Brice Lancaster |
| 20 Jun 2023 - 20:04 - Accidental MyLifeLine activation from Mrs Lindquist - confirmed all is well - Abi Bussio |
| 20 Jun 2023 - 14:35 - Received call from Mr braithwaite at 171 silvermine village , he pressed his to button to test his lifeline and see if its working . All good and no emergency . Member #9100 (0724675742) - Dannielle Upton |
| 20 Jun 2023 - 11:07 - Call received from 021 781 0757 / answered and call ended - phoned back went to voice answer - tried cell voicemail.... - CMR GO |
| 20 Jun 2023 - 10:29 - Call received from 021 781 0757 / answered and call ended - phoned back went to voice answer - tried cell voicemail.... - Lindi Bredenhann |
| 19 Jun 2023 - 20:16 - Accidental MyLifeLine activation from Mr Suter - confirmed all is well - Abi Bussio |
| 19 Jun 2023 - 07:22 - While A3 was stopped outside the office and driver Khumbalani was getting out a silver Volkswagen Golf CAA64971 clipped his mirror on the vehicle door, the door was not even halfway open yet. There is no damage to CMR vehicle, details were exchanged and photos taken. Driver of the golf: Bagcine Diova. Darren Zimmerman informed. - CMR GO |
| 19 Jun 2023 - 07:16 - While A3 was stopped outside the office and driver Khumbalani was getting out a silver Volkswagen Golf CAA64971 clipped his mirror on the vehicle door, the door was not even halfway open yet. There is no damage to CMR vehicle, details were exchanged and photos taken. Driver of the golf: Bagcine Diova. Darren Zimmerman informed. - Jarod Echardt |
| 19 Jun 2023 - 01:02 - On call 20230618/10 Pt. is a 2MIL Pt. but would go to FBH with out any issues - Greg. has advised that he will notate it on the PRF - Jarod Echardt |
| 18 Jun 2023 - 18:53 - Accidental Telecare activation from Mrs Webb - confirmed all is well - CMR GO |
| 18 Jun 2023 - 18:25 - Accidental Telecare activation from Mrs Webb - confirmed all is well - Abi Bussio |
| 18 Jun 2023 - 18:01 - TOC-17h45 - Received a call from Bronwyn on 0741554433 who reports her 9 year old is allergic to ?protein (line was bad), the patient had an allergic reaction so they gave the patient allergy medication and nebulized her and she seems to have settled but they would like to know what they can look out for now to confirm that the allergy has passed because they have not used the EpiPen that they have just yet. I consulted with Lindi who advised it would be best to monitor and keep a look out for the normal symptoms including rash, temp, throat closure, nausea, vomiting, drowsiness, SOB, swelling, wheezing and skin colour, etc. I contacted Bronwyn back to advise her of this and she opted to keep her daughter at home for at home monitoring to see how she does and she will phone back if she feels that is required. I did offer to send someone out to assess her daughter which she declined her offer. - Abi Bussio |
| 18 Jun 2023 - 16:02 - Received a call from 0720802606 - she reports her mom has fallen and ?dislocated her finger, I offered to send someone out and said they could transport her to hospital which they did not want - caller wanted the patients finger to be relocated at home which I advised we are unable to do, the caller then advised it was fine they would just take the patient through to hospital - Abi Bussio |
| 17 Jun 2023 - 14:29 - Received a call from Monkey Valley Resort for a customer that fell, restaurant manager was advised that currently all vehicles are on calls however as soon as one becomes available it will be dispatched to them, manager asked that I give him a call when i have a vehicle available. - Dannielle Upton |
| 17 Jun 2023 - 10:33 - Received a call from 0849073155 - female caller states she is enroute home from town and got a call from her brother stating that their mother had fallen and was unconscious - caller was unsure what to do as she stated she was 21 min away from home ( Joe Marks Blvd Retreat) - advised caller that we could dispatch a vehicle - but to please be aware that we would be coming from Fish Hoek and would take us roughly 20 min as well, also noted that i could call ER24 as they may be a closer alternative - pt again stated she was unsure as to what to do, pt noted she would call her brother back and see if pt had regained consciousness, advised pt once we knew more we could make a decision. Caller called back and noted that pt was awake and talking but had a bump on the back of head, caller noted she would continue home and take pt privately to hospital. Advised caller to take note of any nausea and vomiting, as well as severe headache, blurred vision and to relay that information. - Dannielle Upton |
| 17 Jun 2023 - 01:03 - Received a call from Rabula Metro regarding a 16 year old who is having an asthma attack at 1 Leo Road, Ocean View - Onscene caller Candice 0604712619 - Ref 0051 - Handed call back as this is in the red zone in ocean view, The Flats - Brice Lancaster |
| 17 Jun 2023 - 00:38 - Received a call from Allison (0788010404) as her brother is in FBH and requires transport to CMC for a scan - Says she has been waiting 2 hours for transport and would like to know if we can help - Advised if we help without authorization from Discovery they may have to cover private billing - She said she will try to contact discovery to get authorization - Found discovery contact number 0860 999 911 and attempted to call her back to provide it - no answer but left a voicemail with relevant info - Brice Lancaster |
| 17 Jun 2023 - 00:23 - Received a call from Russel Disaster Management 0820490649 - reported a 70 year old Adult Female, collapsed and in respiratory distress, weak pulse shallow breathing @ 63 Columbus Ave, Fish Hoek - OS contact Cynthia 0645104967 - made contact with Cynthia and she informed me that Metro is on scene and no further vehicles are required - contacted Russel and updated him on the situation - no vehicles dispatched - Brice Lancaster |
| 16 Jun 2023 - 20:54 - Received a call from Andre Yon @ 2051 - MVA, vehicle crashed into a fence on Glen Road, Glen Cairn - no injuries on scene - no vehicles required - Brice Lancaster |
| 15 Jun 2023 - 09:32 - Received call @ 08h37 (084 800 2190) from gentleman in capricorn/vrygrond area for adult female who has had an operation and wound has re-opened . Asking for assistance. Told caller unfortunately we down cover that area and gave him the metro ambulance number , said he will call them - CMR GO |
| 15 Jun 2023 - 09:17 - RV6 at the event - 95071 - Jarod Echardt |
| 15 Jun 2023 - 08:43 - Received call @ 08h37 (084 800 2190) from gentleman in capricorn/vrygrond area for adult female who has had an operation and wound has re-opened . Asking for assistance. Told caller unfortunately we down cover that area and gave him the metro ambulance number , said he will call them - Tyron Thomas |
| 15 Jun 2023 - 08:21 - Rv6 ( Jessica and Angus ) mobile event in salt river (95 037) with events radio and spare ambulance phone - Tyron Thomas |
| 14 Jun 2023 - 17:54 - Received a call from Nikki on 0677522347, Her mother Adult Female 71 year old, Anneline Sheldon had a seizure - She has a history of seizures, went to FBH previous year - currently sitting in a couch - breathing and conscious but non verbal - Located at 8 Corvus Close in Ocean View - non members with no medical aid - advised of private billing and caller was willing to reluctantly acceot - advice of an alternative option in Metro as they are a government service and only charge what people can afford - offered to log call on her behalf - Nikki accepted - logged with Metro, REF2270 - Brice Lancaster |
| 14 Jun 2023 - 17:03 - Received a call from Elizabeth Paulson regarding her father John Paulson 80 year old Adult Male - Was discharged from hospital this afternoon and the driver informed Elizabeth that he took a fall after being discharged and has been complaining of pain - Non members on Discovery Coastal Plan - advised there may be a private bill if we send someone out to assess and that Medical Aid will usually only cover costs if emergency transport occurs - call out fee of R1035 which would increase depending of level of treatment - Elizabeth said he is currently sleeping and is unaware of the call but she will wake him and confer regarding getting CMR out to him - Elizabeth Paulson, 0649697384, Sea View road in Muizenberg - Brice Lancaster |
| 14 Jun 2023 - 10:51 - Mrs Mullins (MemID:10682) called as she is has an appointment to see her proctologist at Kingsbury hospital that may require sedation - As such she may require transport to and from the appointment - she is a member with addon and still has a free discharge - advised we can transport her 1 way free of charge but if we transport back (R2110-00) - she doesn't want to be privately charged - offered her Care Transport contact info as a more cost effective means of transportation - Mrs Mullins said she will try arrange transport privately and call us if needed - Brice Lancaster |
| 14 Jun 2023 - 10:44 - Received call from 073 134 4512 , Mr Ferguson at cottage D11 , peers village . Called number back but no answer. Called back again and Mr Ferguson answered, was pocket dial and no current emergency . Member #4717 - Tyron Thomas |
| 13 Jun 2023 - 17:05 - Received multiple SOS emergency requests on the control cellphone for Gerhard Van Der Horst (MemID: 5385) - Map location shows them on the border of Botswana - unable to make contact with Gerhard directly on contacts on his membership - Made contact with Joanne Van Der Horst (0832604761) - she informed us that no medical assistance is required, he is completely fine and they are near the Kalahari - requested they remove the SOS service from CMR contact as it doesn't really provide enough info to dispatch appropriately - she said she understands - Brice Lancaster |
| 13 Jun 2023 - 16:31 - Received a call from Metro for a MVA (2 vehicles, 3 patients) outside Hout Bay Fire Station - contacted Fire for more info, they said all patients are P3 G and no medical assistance is required - updated Metro that no vehicles are required on scene - Brice Lancaster |
| 13 Jun 2023 - 13:15 - Received a text to the Control room phone from 060 991 1731 requesting emergency help on 13/06/2023 @ 1302 - it contained a single audio file, all that can be heard is background music and vague talking - no location provided, no explanation of incident provided, no contact info provided, no patient info provided - attempted to call number which sent emergency request but it went to voicemail - unable to respond due to lack of info - Brice Lancaster |
| 13 Jun 2023 - 12:53 - Received a call from 0848246814 regarding her son - Has had Diarrhea since this morning and she is wanting him to be assessed - non members, explained we can send a crew to assess and possibly transport but it would involve a private bill - private bill not accepted - Caller has contacted metro but has been waiting +-2 hours, asked if she received a REF number - she said no - Advised the best course of action would be to call Metro back and relog the call whilst requesting a REF number - With the REF she can monitor how far along Metro is to sending a vehicle - Also Advised that if possible it may be best to transport her son privately to a GP or hospital - Brice Lancaster |
| 13 Jun 2023 - 02:10 - Received a call from Steven on 0789114662 who reports he is concerned his one friend may have taken her own life after he received a message from her at approx 00h50 wanting help, he reports that the patients name is June and she has previous suffered with self harm and attempted to take her life on multiple occasions. The caller thinks she may be at home in the Education centre in Soetwater Nature reserve but this can not be confirmed due to lack of information. I consulted with Lindi regarding the sitaution who advised that we unfortunately at this stage would not be able to assist due to the uncertainty of the call and the unexpected so therefore the caller would need to contact SAPS OV and advise them of the situation incase that the patient is not there (missing person) or she may have a firearm or any item to cause harm to those around her. I did advise the caller of this to which he responded he would contact SAP OV. I did offer that if the patient was located in a state where she required medical treatment then they can phone us back which the caller advised that they would. - Abi Bussio |
| 13 Jun 2023 - 00:05 - Received a call from an adult female who reports we came out to her daughter this morning for a high temp and she took her daughter through to Dr Shani Van der merwe, she wanted to know if it would be best to take the patient through to the emergency unit seeing as her temperature was 40 degrees 30 minutes ago and they gave her 2 panados but her temperature has been on going for a number of hours. I advised it would be best for the patient to be assessed in the emergency unit for her temperature. This patient we saw at approx 5am in Kalk Bay this morning - Abi Bussio |
| 12 Jun 2023 - 21:15 - Accidental Telecare activation from Mr Mcdonald - confirmed all is well - Abi Bussio |
| 12 Jun 2023 - 11:13 - A2 reports coming across MVA on Ou Kaapse Weg before the Silvermine turnoff - no injuries on scene - Towing on scene as well as ADT security company - A2 will proceed with their call - SAPS contacted - they will be sending a vehicle
- Dannielle Upton |
| 11 Jun 2023 - 23:09 - 20230611/9 - Crew delayed booking mobile after being advised this was a P1 collapse call, crew took multiple minutes to get ready and go to the bathroom before sitting in the vehicle for 4 minutes before booking mobile to the call - Abi Bussio |
| 11 Jun 2023 - 21:40 - Received a call from Kari on 0729929233 - she reports she is a type 2 diabetic and her blood sugar is currently sitting at 12 because she does not follow her appropriate diet as recommended and she is now concerned because her blood sugar normally only reach's a max of 11.something so the patient decided to look on google and researched diabetic type 2 which stated if her blood sugar goes too high or low she will go into a coma. I consulted with Lindi who advised that the patient should monitor herself at home for the next 2 hours and not ingest too high sugar products and see if her sugar comes down and if not then it would be advised that the patient goes to hospital to be assessed. i did offer to send someone out to the patient which she did not want but wanted to try get down at home first. - Abi Bussio |
| 11 Jun 2023 - 14:09 - While on the phone with Netcare another call came through and diverted to Rv2 - caller stated that family member had ingested 16 Ritalin tablets - pt also having a psychiatric episode - caller asked for advise - Rv2 advised that best course of action would be to get pt to a hospital - control room made several attempts to contact caller back while - unsuccessful - Dannielle Upton |
| 11 Jun 2023 - 11:16 - received a call from 0836089385 who states that her daughter has a swollen ear since yesterday, pt has put ear drops into affected ear, with no relief of symptoms - pts mom wanting advise on what to do as Dr's rooms are closed today. Advised that a vehicle could come out to assess pt, however we would not be able to get a clear view of ear canal as we do not have the required tools - advised caller that the best option would be to get daughter to a casualty unit where a Doctor would be able to asses ear and prescribe medications needed. Again advised that a vehicle could be sent out to asses pt. Caller advised that she would take her daughter to a casualty unit privately - Dannielle Upton |
| 11 Jun 2023 - 08:56 - received a call from 0840994433 - female caller states her husband has a bee allergy and was stung on his forehead yesterday morning - after bee sting pt too antihistamine immediately, pt experienced symptoms last night, consisting of tight chest and slight difficulty breathing, this morning pt has woken up with swollen face - wife was looking for advise, not wanting a vehicle to come out - advised pt's wife to apply a cold compress to face and to possibly take allergex, should she also feel the need she could go to the pharmacy to get a topical ointment antihistamine to aid with the swelling. - Dannielle Upton |
| 10 Jun 2023 - 22:05 - @21;30 Mr Botha call for his girlfriend who is intoxicated and is having a panic attack advised that they need to giver water to drink and no vehicles available at the moment and that CMC and TMH are right around the corner as they are @5 Sillery Rd Bergvliet (membership number 10222) - Jarod Echardt |
| 10 Jun 2023 - 18:04 - RV2 reports no injuries on the burnt car scene - vehicle standing free - Abi Bussio |
| 10 Jun 2023 - 18:02 - RV2 has come across a burnt out car - update to follow - Abi Bussio |
| 10 Jun 2023 - 15:30 - A gentleman approached the gate to report they tried to phone the emergency line but could not get through - his wife is having SOB and left FBH this morning but has not improved, I advised I could have a medic come down to the office but it would take approx 15 minutes to which he said it was fine they would rather go back to FBH - Abi Bussio |
| 10 Jun 2023 - 14:23 - Received a call from 0824194770 to report his wife stood on a blue bottle at the beach - they have arrived back at home and wanted to know what they could do at home to see if they could manage the pain at home - I spoke to ALS Marsika who was at the office at the time who advised to take an allergix and rinse with water, I told this to the caller who said they would do that and monitor it - Abi Bussio |
| 10 Jun 2023 - 11:09 - Received a call from a Abraham on 0815159482 who is at 4 Duiker street, Glen Marine who reports that his friend a 24 year old male has started with a seizure, patient is a known epileptic and took his medication last night but unknown if he needs to take morning medication as well. The caller reportedly woke up to the patient having a seizure and noticed him going blue around the lips so began CPR but quickly stopped when he realized it was a seizure. The patient started to become post ictal while i was on the phone to the caller which I advised is normal, the patient was very confused and looking around the room. The caller remained calm and asked questions about what to expect while he drives the patient to FBH because neither of the families are able to accept a private bill at this financial stage of their lives. I advised the caller on what to do and expect if the patient starts to have another seizure. I congratulated the caller on remaining calm throughout the situation while the patient had a seizure and the callers mom was panicked. - Abi Bussio |
| 10 Jun 2023 - 10:44 - Received a call from Nonkosinathi Ollifant on 0677835318 at 43 Scorpio way in Ocean view for a 27 year old female who is 6 months pregnant, patient is in pain and bleeding for the last ?2 days and still waiting for an ambulance. I offered to send out an ambulance but advised that there would be a private bill otherwise alternatively i could contact metro ambulance for them which they opted for, I made contact with Metro and logged the call as P1 under reference 0706 for today and handed this information back to the caller. - Abi Bussio |
| 10 Jun 2023 - 04:24 - Princess was able to get though to FBH and told a sister to tell Nurse Joshua that CMR control room is trying to phone him but no is answering - called a few times after that but still no one is picking any of the phones up but the 2nd last try a sister did pick up asked to speak Nurse Joshua she put me on hold that eventually went the voice recording and then just rang afterword's - Jarod Echardt |
| 10 Jun 2023 - 03:55 - Tried calling FBH again still no answering - Jarod Echardt |
| 10 Jun 2023 - 03:40 - 03:33 A2 Princess said that she got a call from FBH (Joshua) for a CMR member that need to be taken home - called twice both numbers that on the phone no one answered - Jarod Echardt |
| 09 Jun 2023 - 19:00 - TOC-18h57. Received a call from Kiera on 0672062068 for an adult male who is intoxicated and was hit over the head with a broomstick at 19 Phoebus road in Ocean View the patient is not feeling very well and the caller advised they would not be able to accept private billing. I offered to give them the metro ambulance contact number which they were willing to take down and would contact - Abi Bussio |
| 09 Jun 2023 - 17:54 - Accidental MyLifeLine activation from Mrs Charlwood - confirmed all is well - Abi Bussio |
| 09 Jun 2023 - 16:52 - caller on 0794772997 reports her daughter who is 2 years old had polio vaccination yesterday and since then she has been unwell - patient has a temp of 39 degrees and dropping to 38.5 the caller gave the patient some Calprol before phoning CMR and wanted to know the concerns, I advised to monitor the patients temperature over the next 30 minutes to see if the medication is assisting with the fever if she would like otherwise i can send someone out to assess the patient. She opted to monitor the patient over the next 30 minutes and if no improvement she will phone back - Abi Bussio |
| 08 Jun 2023 - 21:24 - TOC - 2112 -Darren Z. reports Multiple Taxis alight outside Masi - no reports of MVA - Fire went past base with sirens - RV5 mobile to scene to ascertain if medical assistance is required @ 2113 - Darren Z. On scene, 2/3 taxis were alight FIRE has put out fires - no vehicles needed - Brice Lancaster |
| 08 Jun 2023 - 21:23 - Darren Z requested no vehicles travel via Ou Kaapse Weg until low visibility has lifted - vehicles are to use main roads until heavy fog conditions have been reported lifted - Brice Lancaster |
| 08 Jun 2023 - 17:36 - @16h51 0828886119 call for his father who in FBH and is needing to go to CMC Nero ward - advised the caller as it is a IHT hospitals will need to contact each other about the Pt. - Pt. is on a medical aid caller will need to ask the Dr. at FBH to discharge the Pt. and make contact with the medical aid to get AUTHORISATION number and might not use CMR as the medical aids use other servers - but advised him that we can do it but there will be a cost - Jarod Echardt |
| 08 Jun 2023 - 16:47 - Last entry made by L Bredenhann regarding Quote for transfer - Tyron Thomas |
| 08 Jun 2023 - 16:47 - Call Received from Shelly 0824827359 enquiring about transfer for mom CA pt - back from Kenilworth Hospice to Marina Da Gama, members, non add on 10803. Pt has already used special 2 x free discharges. And I explained to her that the special rate for Hospice is for when pt's go to a facility or hospice unfortunately not back home. Advised of quote R2110 and she was not happy about it - I did explain how the membership works regarding Transfers and Primary call. I did advise that I will see what I can do from my side to better the price. Bianca and I spoke about it and quote of R1625.00 was then given to Shelly. She said she will think about it and let us know. - Tyron Thomas |
| 08 Jun 2023 - 14:03 - Received lifeline pin from Mrs Loubser , 9 Genoa avenue. Called number back (076 024 8990) and all is fine , no medical emergency . Pressed by mistake - Tyron Thomas |
| 08 Jun 2023 - 09:35 - A4 crew ( Lindi an Wasani) on call at pollsmoor. Wasani had a fall in the prison and injured L knee but will continue on call . Taryn and Darren notified by J.E - Jarod Echardt |
| 07 Jun 2023 - 21:26 - Received a call from Kirsty in Clovelly, 0649042555 - She spilt some boiling water over the back of her fingers(<1% TBSA) this afternoon - No blistering (Superficial) but whenever she removes it from cool water the pain begins to build - advised she monitor the burn and treat the pain with painkillers till morning - If in the morning the pain is still unbearable, I recommended she see her GP in the morning - Brice Lancaster |
| 07 Jun 2023 - 19:23 - Received a Lifeline alert from Michael Williams (MemID:10488) - made contact via device - Mr Williams was testing the system - reading him 5/5 - no medical assistance required - Brice Lancaster |
| 07 Jun 2023 - 01:59 - received a call from a female caller stating that she is 3 months pregnant currently experiencing labor pains with active bleeding - not her first pregnancy - no history of difficult pregnancy - when getting pts address she advised that she is in Paarl, advised pt to call ER24 as they would be closer to her and be able to assist her faster - gave pt Er24 contact number - Dannielle Upton |
| 06 Jun 2023 - 16:11 - Received a call from 0832637500 - no audio on the line - called back and the speaker said they didn't mean to callas they aren't even in Cape Town - no medical assistance required - Brice Lancaster |
| 06 Jun 2023 - 14:45 - I did speak to the OnScene caller again from the Soetwater call - pt was doing much better - talking with them just complaining of cramp in his leg that also happened the day before. - Lindi Bredenhann |
| 06 Jun 2023 - 12:03 - Mr Harris from METRO called for a adult male - collapse/unresponsive - Soetwater Lighthouse road Kommetjie - Ref 1520 - phoned on scene spoke to TK she is in control room as it is a worker - Got a number for a person that is with the pt Conqwassa - I spoke to him pt is talking, is conscious looking at them, I gave the caller the Ref number and advised to follow up with METRO - I spoke to Mallase and advised that she must please inform the dispatcher that we are not able to assist - I will follow up with the caller again regarding this call as METRO is currently busy - Lindi Bredenhann |
| 06 Jun 2023 - 11:57 - Received Lifeline alert for Anke Sonnekus (MemID5318) - Contacted Via Device - accidental alarm - no medical assistance required - Brice Lancaster |
| 06 Jun 2023 - 09:44 - Received a call from Trevor (ER24) regarding a Adult Male SOB, CA. prostate, chest infection - ER24Ref:0217 - OS contact 0600659407/0673822856 (Haynes) - No medical aid provided, Trevor said he is part of Namola (App) - Called on scene, state patient refused private billing, patient is conscious, talking and has a tight chest - handed call back to ER24 - Brice Lancaster |
| 06 Jun 2023 - 08:26 - Received a missed call from 0824541153 on the control room cell - called back and confirmed no medical assistance needed - accidental dial - Members ID:10543 - Caller Lynn Bergh - Brice Lancaster |
| 05 Jun 2023 - 13:28 - RV5 - reports vehicle broken down in the middle of the lane on the M3 just past Hospital bend - reported to Traffic - Brice Lancaster |
| 05 Jun 2023 - 11:34 - Received a missed call from 0824541153 on the control room cell - called back and confirmed no medical assistance needed - accidental dial - Members ID:10543 - Caller Lynn Bergh - Brice Lancaster |
| 05 Jun 2023 - 06:12 - Accidental MyLifeLine activation from Mrs Colonnello - confirmed all is well - Abi Bussio |
| 05 Jun 2023 - 04:25 - Received a call from 0827848130 who advised his moms nose will not stop bleeding for the past 30 minutes - I walked them through the steps of applying pressure to the bridge of the nose and applying a cool towel to the back of the neck to see if that assists with the bleeding. The will monitor the bleeding over the next ten minutes and if it does not subside at all then they will phone back. Patient resides at 107 berg road, Fish hoek - Abi Bussio |
| 04 Jun 2023 - 23:09 - Accidental Telecare activation from Mrs Hurrell - confirmed all is well, patient accidentally lay on the device - Abi Bussio |
| 04 Jun 2023 - 22:57 - Received a call from Dr Ginsberg at FBH on 0218325216 who advised we brought in a patient earlier this evening and they would like to transfer that patient out to VIC at 06h00 tomorrow morning as the patient is a member of CMR so they wanted it to be done under the membership as ILS treatment. I advised them of a private bill which the doctor advised that the family would most likely not be willing to accept the private bill so the patient will rather be loaded into a metro ambulance. After consulting with Lindi regarding the above situation and attempted to contact the family with regards to us being able to assist with the transfer at a cost whih has been accepted. - Abi Bussio |
| 04 Jun 2023 - 17:41 - A2 came across an MVA on Avondrust Circle - no injuries on scene - Towing and Traffic already on scene - Dannielle Upton |
| 04 Jun 2023 - 17:30 - received a call from 0825129986 - could not hear anything on call, tried to call back - heard a lady in the background asking "why is cmr calling" spoke up attempting to get the attention of the lady to no success - tried to call back phone rang twice and then call was ended. - Dannielle Upton |
| 04 Jun 2023 - 15:04 - Received a call from Courtney who noted that they had driven past a single vehicle roll over on the M3 at the Constantia turn off, according to caller male occupant was seen climbing out of vehicle - advised caller that i would notify ER24. Called ER24 and handed the call over to them, ER24 accepted call and gave Ref # 0485 - Dannielle Upton |
| 04 Jun 2023 - 11:59 - A2 went to report bumper bashing at Diep River saps who informed crew forms need to be completed with Kirstenhof SAPS - A2 making their way to Kirstenhoff SAPS - Dannielle Upton |
| 04 Jun 2023 - 07:22 - Received a MyLife line activation from Michelina Colonnello, called back, pt stated nothing was wrong it was an accidental activation. - Dannielle Upton |
| 03 Jun 2023 - 20:12 - TOC-20h03. Received a call from Sargent Peterson at Fish Hoek SAPS who reports his Van is currently on a scene at 1 Sea Cottage Drive in Noordhoek where a daughter assaulted her mother and the mother collapsed. On scene contact is Constable Mombopa on 0781632513. I contacted on scene who advised that the patient is the mom who had an altercation with her daughter during a psychiatric episode. The daughter (the assaultee) has removed herself from the scene to go and stay with a friend somewhere. The patient collapsed post altercation but quickly regained consciousness as per the on scene caller and is now talking to them. I advised it is not a problem we can dispatch a vehicle out to the patient to assess but there would be a private bill. I then spoke to the patients son who turned down the offer as he will rather take the patient to a hospital in a private vehicle. - Abi Bussio |
| 03 Jun 2023 - 19:44 - A2 reports come across a Cyclist knocked over while returning from hospital on mileage 6948 - Metro 20 is already on scene and treating the patient therefore CMR not needed on the scene. Traffic is also on the scene - Abi Bussio |
| 03 Jun 2023 - 13:58 - Received a call from 0825511448 - could hear background noise - but no answer when calling out to person on other end of call - called back and spoke to female caller who stated it was an accidental dial - Dannielle Upton |
| 03 Jun 2023 - 06:27 - A2 reporte a tree blown down on Boyes drive going to Kalk bay robots - Jarod Echardt |
| 03 Jun 2023 - 03:22 - RV1 Greg.C reports a MVA car left the road last two hair bends Westlake side of Ou Kaapse no injuries waiting for a towtruck - Jarod Echardt |
| 03 Jun 2023 - 00:16 - @23:14 Sis Yvonne from VPH called asking can we transport Mrs. Maguire back to St James Retirement Hotel as she has been discharge - Pt. was taken in today (call - 20230602/11) - advised Sis Yvonne that the Pt. is not a member in her own right but the property she stays on is a member of CMR with out ambo cover there will be a private bill that a NOK or the Pt. will need to accepted gave Mr. Maguire phone number (0840112501) - @23:25 spoke to Mr. Maguire about is wife who is needing to come home advised of the a private bill starts at R2940.00 he then advised that VPH will have to go though the medical aid as he is out of town - @23:30 Spoke to Sis Yvonne and advised on what the husband wants witch is for the medical aid to be used, Sis Yvonne then said will the medical aid company still open and has spoke to ER24 who is not accepting the medical aid, advised that it should be open might have a 24hr call center, Sis Yvonne said she will have to speak to reception who deals with the medical aids and will have to call back once they got the authorization number from Discovery who might not use CMR might use ER24 she said ok - @23:54 call VPH to see if they got the auth number but Sis Yvonne was busy with another Pt. one of the other sisters said that they don't phone medical aids to get auth numbers ambulance services do that advised that we don't hospital needs to do it witch she then said that's a first she never heard that before she will get Sis Yvonne to phone back - Jarod Echardt |
| 02 Jun 2023 - 18:00 - Received a call from Netcare911 who requested assistance with a call at 4 Camp road, Muizenburg for an 82 year old female who has taken a fall and has a ?#hip. Patient is that of the CSO who are serviced by Netcare911 and Netcare911 pays for their treatment. I requested the caller to remain on the line while i check availability of vehicles. I consulted with Lindi who advised we need to advise the patient of a private bill, during this time Netcare911 hung up the call - Abi Bussio |
| 02 Jun 2023 - 15:49 - Received a call from Sargent Peters at Simons Town SAPS requesting for someone to come out and assess her colleague who is a 41 year old female with chest pain and dizziness as well as struggling to respond. While on the phone the caller advised they are going to rather take the patient privately to a facility - Abi Bussio |
| 02 Jun 2023 - 13:57 - Accidental MyLifeLine activation from Mrs green - confirmed all is wel - Abi Bussio |
| 02 Jun 2023 - 08:46 - Accidental MyLifeLine activation from Mrs Sonnekus - confirmed all is well - Abi Bussio |
| 01 Jun 2023 - 20:01 - VPH called for possible? ALS transfer pt was on infusion pump meds given but stopped. Pt needs to be taken from VPH to government facility due to not medical aid - ?privt pt - Quote given ALS starting rate / sist did mention that ALS might not be needed. - Lindi Bredenhann |
| 01 Jun 2023 - 18:38 - MyLifeLine activation from Mrs Burt who was testing her device - CMR GO |
| 01 Jun 2023 - 13:35 - MyLifeLine activation from Mrs Burt who was testing her device - Abi Bussio |
| 01 Jun 2023 - 13:11 - MyLifeLine activation from Roy Wurherpfennig who was testing the device - Abi Bussio |
| 01 Jun 2023 - 06:49 - Andrew 0832659795 (Towing) called to report a 2 vehicle MVA - 1 Adult Female possble back injury - A5 initially dispatched but stood down as Metro 42 and Fire is on scene - D.Zimmerman has been informed - Brice Lancaster |
| 01 Jun 2023 - 04:23 - Received a call from Tracey Savage regarding her Aunt - She hasn't been feeling well the past couple of days - Migraine and symptoms similar to when she had covid - Patient does not want to go through to hospital at this time - Tracey will call back should medical assistance be required - Brice Lancaster |
| 31 May 2023 - 11:50 - Longbeach medical enquired about transportation for adult male (privt) with mild muscular spasms- Lorazepam given wanted to know estimate. I advised on ALS rates, Dr will contact us back if pt happy with private billing. - Lindi Bredenhann |
| 31 May 2023 - 03:04 - Received a call from Lindo (0838430406 regarding her friend Nqobile who has been SOB for about 20min, requesting an ambulance - Located at Whale Masters, 127 Queens road in Simons Town - only an inactive profile under that location - Explained we can send crew to assist but there may be a private bill involved - Private bill not accepted - Lindo said they called 107 and requested an ambi but are still waiting REF:1001646488 - Called Metro to check if vehicles are enroute - they have not received the call yet - logged call with Malasi REF 0711 - Called Lindo back to provide reference and metro contact number - Brice Lancaster |
| 30 May 2023 - 21:57 - Received a call from Netcare 911 for a primary call for Lagoon beach near Century City - Advised it would take nearly an hour to reach the scene - Netcare understood and will contact other services - Brice Lancaster |
| 30 May 2023 - 20:42 - Received a call from 0740568006 requesting an ambulance - when asked the callers location she advised she is in Oudtshoorn - explained she has contacted an ambulance service located in fish hoek - She then apologized and hung up - Brice Lancaster |
| 30 May 2023 - 20:02 - Received a call from Netcare 911 for a primary call in Bellville - advised that that location is too far from CMR to attend the call in a timely manner - Netcare understood and requested advice on a service that may be closer, suggested they contact ER24 - Brice Lancaster |
| 30 May 2023 - 17:29 - @16:00 Sandy called asking for assessments to be done has she is going though PTSD after been abused by her boyfriend who is going to Pollsmoor - at time of the call she had pins and needles in the left had - Pt. a alzam 0.5 Mg to calm herself down - DZ was in the control room at the time of the call asked is she member said no she wants a payment plane to pay off the bill he then said hand the call over to metro they can deal with it as there was no ambo available at the time - Lindi logged the call with metro REF# 2107 - call Sandy back - @ 16:16/16:28/17:18 to see see how she was doing had gave the metro REF# number to her - Jarod Echardt |
| 30 May 2023 - 15:17 - @14:58 Tammy Goodwin 0873509636 (093727727) for her sister in-law who is trying to harm herself near the Scratch Patch and Harbour Bay Mall stop in the middle of the road in a white Ford Ranger Cy 139-561 and might be intoxicated - caller said they dont want anyone to go out they where just trying found info and did CMR get a call for a MVA - Spoke to Lindi about the call witch she replied and the call over to Simons Town SAPS - call SAPS 15:04 Cons. Orgi said they have got a call about the lady already - Jarod Echardt |
| 30 May 2023 - 13:40 - Received a call from Metro (Cummings) regarding a MVA in Hout Bay - main road & chestnut drive - 2 vehicles, unknown injuries - wanting to know if we have vehicles avail - advised I would need to get auth from Managers and they hung up without providing any further info - Informed Lindi of call, she advised to check with ER24 - ER24 had no knowledge of MVA and no vehicles avail - Called Metro back and spoke to Yandiswe got Reference for call 1734 and handed call back to Metro - Brice Lancaster |
| 30 May 2023 - 10:06 - 09:42 - Mr. Ezile called for a lady that cant walk as her feet are swollen asked does she have cardiac issues he said no advised about private billing witch he that the Pt. does not have the founds - asked the caller would he like the call logged with metro he said yes please - spoke to Karon Metro gave all the details on this call REF#1153 - Jarod Echardt |
| 29 May 2023 - 18:26 - Radio out of range for about a min - probably due to loadshedding - Brice Lancaster |
| 29 May 2023 - 18:24 - Add to message below: Mr Moore has been diagnosed with Pneumonia - Brice Lancaster |
| 29 May 2023 - 18:22 - Received a call from Mrs Moore - her husband was seen by Dr Gemma at Longbeach Medical who recommended they request transport to Kingsbury via CMR as they will be seen quicker - Non members with Medical Aid - Advised this is not the case, that hospitals have a strict triage system, patients are seen by severity of their condition not regarding service which brings patient in - advised if Mr Moore is breathing and conscious that the best course of action would be to transport him privately and call us should any assistance be required - Brice Lancaster |
| 29 May 2023 - 16:51 - Received a missed call from Ms. Jane Tinker (MemID:10551) - when answered no response after greeting - attempted callback on 0836838161 but it kept going to voicemail - attempted to contact someone on home number 0217882423 no answer - left voicemail message stating CMR is trying to get in touch - Get in touch with Mrs. Holt (Contact person) on 0828237351 who said she spoke with Ms. Tinker +-15 minutes ago, she said she will try get in touch with with Ms. Tinker and let us know if medical assistance is needed - Mrs. Holt confirmed it was an accidental dial and no medical assistance is required - Brice Lancaster |
| 29 May 2023 - 16:38 - Received a call from Tracey on A5 - she was flagged down on Jupiter Ave - Apparently there is an Asmatic attack SOB at 7 Proteas - Adult Male Pensioner - They called Metro this morning but still have not had a vehicle stop by REF:1775 - Metro confirmed Ambulance 20 is on it's way and requested someone stand outside to flag it down - contacted OS Caller Nicole 0606551562 to let her know - - Brice Lancaster |
| 29 May 2023 - 09:48 - Received a call from Carmen at Bhongolethu Foundation, 50 & 52 Lekkerwater Road, they have a Male Student complaining of pain in his Lower Right Abdomen - Carmen has consulted a Dr at Harbor Bay Medical who advised he seek assessment at the nearest hospital - explained that all our vehicles are currently on Primary Calls and recommended that if possible she should take the student through to FBH via Private transport where they will Triage him - Carmen understood - Brice Lancaster |
| 29 May 2023 - 00:10 - A5 crew reports BP cuff metal connection on monitor faulty - not giving accurate Bp's - Dannielle Upton |
| 28 May 2023 - 23:45 - Received a call from 0791517026 at 23:33 Female caller states her 1.5 yr old son..... line went dead, multiple attempts to call back made - phone rings until going to voice mail - no answer - Dannielle Upton |
| 28 May 2023 - 14:03 - @13:50 Gail Edmeades activated her lifeline by mistake well at a family reunion no medical issue (6694) - Jarod Echardt |
| 28 May 2023 - 14:01 - @ 13:03 ER24 Trevor called and asked if we had got a call in O/View 5 Deer Rd about a male that got stabbed in the neck advised no asked for on scene caller number and medical he said they don't have medical Trevor then said that he will send a ER vehicle out but it will take 35-40 minutes to get there - @ 13:10 called the on scene caller asked about the Pt. who is her neighbour that stays across the Rd from asked is the Pt. Breathing: yes | Conscious: yes then advised will see what we can do - Called Lindi 13:21 advised her what going on she advised see if they accepted private billing then we can did advised the Pt is breathing conscious -Called the OS caller back asked to talk to the Pt. directly spoke to the Pt. himself advised that CMR is a private ambulance service there will be a private bill if you are willing to accepted he said that I'm unemployed not accpeting a private bill then asked exactly where is the wound he said just under the right ear was hit with a metal object - Called Lindi advised on what the Pt. said - Jarod Echardt |
| 27 May 2023 - 21:22 - Received call from Murray Sulter about an MVA on ou kaapse weg , tokai side on the hairpin bend . No injuries on scene but does request fire and traffic . Call got diverted to Rv2 as control was on another call. Rv2 made contact with fire and rescue (1001643541) , traffic (1019521796) - Tyron Thomas |
| 27 May 2023 - 17:44 - Toc 17:39 - Received a call from Robyn from Southpaw Functional Boxing Studio, states they are having an event and gentleman has fallen and on scene caller suspects a concussion would like assessment - Robyn called back at 17:41 stating they have a medic on scene who has assessed pt and no longer needs a vehicle - CMR can stand down - I was in the process of logging the call so no vehicle was dispatched - Dannielle Upton |
| 27 May 2023 - 11:23 - @09:21 Mr Holt called about his brother who is @ 1 Tiverton Rd Mayfair Residence Old Age Nursing Home who was taken a fall wanting CMR to come and assess him and transport him to FBH advised the caller will need to speak to a manager first and said that ambo is not area bound - called Lindi about the call she advised we can send a ambo but they need to understand the private bill called - Mr Holt back advised him about that we cant by pass hospital as they want the Pt. to go to VIC and reinsured him about the private bill witch he replied "I'm making my way there now will call you back " - @11:00 Sis Braken phoned asking for CMR to take the Pt. to FBH advised that we cant by pass hospital we will need to go VIC then she said that they phoned VIC yesterday they are full not accepting any Pt. now Sis Braken was determent to get the Pt. to FBH every time we told her that CMR cant by pass hospitals i then said to her ill get my manager to phone her witch she was fine with - called Lindi told her what the sister said and asked if she can phone her - Lindi phoned the sister - Message from WhatsApp - (She is just bot understanding and they are going to make their own plan to get him there. I even went as far to say if we get to Vic and they are full we will try to get a dr to make the necessary arrangements for us to take him to another hospital. But she is not wanting that. I am going to let T know now.) - Jarod Echardt |
| 26 May 2023 - 20:50 - Contacted FBH maternity and spoke to sister on duty and asked if she still requires transport , stated that metro have said they are on their way . - Tyron Thomas |
| 26 May 2023 - 20:48 - Received 2nd call from 067 002 4105 for wife in labor . Pt says he will accept private billing . Confirmed with pt again but then said no they will wait for metro ambulance . Contacted Bianca for billing and gave ILS rate of R3 885.00 . Called husband back and asked if he still requires ambulance and he said no , they are on their way . - Tyron Thomas |
| 26 May 2023 - 20:46 - Received call from Thabo 067 002 4105 about transport for wife who is in active labour , spoke to the sister on scene , Pt has been waiting since 2pm for metro ambulance and is 8cm dilated . Sister says pt cant any longer and needs urgent transport. Told her we are more than happy to help but it will be private billing . Sister says Pt wont able to pay private bill and will wait for metro . - Tyron Thomas |
| 26 May 2023 - 07:24 - Ronnie reporting a back injury sustained from call # 20230525/11 - he states that he hurt his back while picking up a patient that was loaded onto the ambulance stretcher. He has stated that he will speak to Taryn this morning so that she is aware of it. - Dannielle Upton |
| 26 May 2023 - 07:03 - Mrs. Moon testing her life unit no medical issue - CMR GO |
| 26 May 2023 - 05:38 - Mrs. Moon testing her life unit no medical issue - Jarod Echardt |
| 25 May 2023 - 18:48 - Received false MyLifeLine activation from Mr and Mrs Graham Futcher - confirmed all is well - CMR GO |
| 25 May 2023 - 17:44 - Received false MyLifeLine activation from Mr and Mrs Graham Futcher - confirmed all is well - Abi Bussio |
| 25 May 2023 - 13:26 - Received a call from Simons Town High school reception requesting us to assist with getting an ambulance to 271 - 5th avenue, Lotus River, Cape Town where a work colleague of theirs resides. The work colleague is Trevor on 0814603714 who I made contact with and advised the patient is his 70 year old wife known diabetic who has collapsed, patient is on GEMS medical aid. I did also make contact with metro initially for them to dispatch an ambulance under reference 1592 and then I also contacted EuropAssistance who will be making contact with Trevor to try get more medical aid details regarding the patient so they can have an ambulance dispatched from the closest appropriate facility. I did advised Trevor of this. - Abi Bussio |
| 25 May 2023 - 12:02 - Received a call from Danielle Robertson on 0835177461 who reports she has taken a fall and is in agony - the patient did contact her medical aid who advised her that Z-Med has been dispatched but she would like to know if we can send out Greg Mills to go and treat her so long for pain. I advised that I unfortunately cant send Greg out to her as he is currently busy. Lindi will consult with Taryn and we will phone the patient back to see if we are able to assist. Call will be logged. Z-Med is on route - Abi Bussio |
| 25 May 2023 - 11:24 - Female caller 0782680739 - 39Y Female - 7months pregnant -? hypertensive -? collapsed at the school now at home and needing an ambulance - G7 /P6 - caller advised that they are calling from Oudtshoorn - I advised our location - will try a closer service - Lindi Bredenhann |
| 25 May 2023 - 10:02 - Received a call from Danielle Robertson on 0835177461 who reports she has taken a fall and is in agony - the patient did contact her medical aid who advised her that Z-Med has been dispatched but she would like to know if we can send out Greg Mills to go and treat her so long for pain. I advised that I unfortunately cant send Greg out to her as he is currently busy. Lindi will consult with Taryn and we will phone the patient back to see if we are able to assist. Call will be logged. Z-Med is on route - Abi Bussio |
| 24 May 2023 - 21:23 - Sis Tracey from VIC called and asked if CMR still does Pollsmoor Pt. transfer advised not sure myself will need to ask a manager - spoke to Lindi about the call she said will need to speak to B and asked was the call logged with metro - spoke to metro call was logged @19:50 REF#2624 - Lindi then phoned back after talking to DZ who advised we can do it if it BLS/ILS transport as we are down a ALS medic - phoned Sis Tracey back asking will it be ILS or BLS transport she then said she gave the Pt. morphine @20:30 but will be out of his system time who get here - phoned Lindi back advised on what the Sister said said Lindi then said no we cant do it - Phoned the sister back said sorry we cant do it the transfer - Jarod Echardt |
| 24 May 2023 - 11:21 - Received a call from Mrs Carol on 0217854314 who advised that her husband is on warfrin and recently the doctors have increased his dosage, this morning at around 09h00 the patient was given breakfast which he was unable to keep down and the patient is now bringing up a light brown colored phlegm and the caller is concerned about and would like advise. I consulted with Lindi and advised the caller to make contact with her GP or doctor who assists the patient whom advised that the patient goes for an X-Ray but the caller is rather going to monitor the patient and if he becomes worse she will either take him privately to hospital or phone CMR back. - Abi Bussio |
| 24 May 2023 - 10:05 - Received a missed call from 0732030289 - Mrs Joy Cobern (MEMID:1418) - accidentally called us - no medical assistance required - Brice Lancaster |
| 24 May 2023 - 03:06 - Sanparks called in requesting an ambulance to asses a pt ( Poacher) before they make an arrest, I gave Lindi a call to confirm with her my gut feeling of having a SAPS vehicle on scene , she agreed that it was a good idea and rather be safer than sorry, I spoke to a Constable Tapuko from Simons Town SAPS who advised they would also send a vehicle to the scene - Millers Point Yacht club.
Ambulance crew was advised of this when booking mobile - Dannielle Upton |
| 23 May 2023 - 21:16 - Jarod was complaining of right sided chest pain, when complaints became more regular and pain began to radiate, I advised him to ask ILS Practitioner Greg Craig to do an ECG, once ECG was done, ILS G. Craig noted slight abnormalities as well as Hypertension, D. Zimmerman was contacted and informed of situation. Jarod advised to go see a doctor in the morning. - Dannielle Upton |
| 23 May 2023 - 21:06 - Received a call from Mr D Bernicchi, wanting to know if we were able to do stitches, informed him that unfortunately we do not do stitches, Mr Bernicchi advised his wife cut the tip of her finger and he thought she may need stitches, I advised caller that I could send a vehicle out to asses, caller said not to worry he would take his wife to the hospital for assessment - Dannielle Upton |
| 23 May 2023 - 17:28 - Rv1 was come along a car that has broken down just before the Capri turn off on Kommetjie Rd helped her to push her car to the side of the road she will walk to someplace in capri for help Rv1 standing down TOC - 17:18 - Jarod Echardt |
| 23 May 2023 - 15:03 - Call taken and entered by Greg Craig - Jarod profile - Adult female coming to office to have her blood pressure taken. Said sure , she will pop roun. - Jarod Echardt |
| 23 May 2023 - 09:30 - Mr. Schnugh (0827181348) call saying his sugar is 9.0 on his left hand that going numb and the right hand is 12.3 when talking to him offered to send a vehicle he said he just want someone to tell him over the phone that something is wrong with him - Spoke to Lindi.B about the call she said send a vehicle out to assess him has its difficult to Dx over the phone - Tried to call Mr. Schnugh back a few times but did not get though to him - last call he answered and said he is speaking to his doctor at CMC - Mr. Schnugh called back now and said he is going with private transport to hospital - 123 Kommetjie Rd Fish Hoek - Jarod Echardt |
| 22 May 2023 - 23:22 - Received a lifeline alert for Hendrik Goedhart (MemID:10010) - made contact via Device - Accidental alarm - no medical assistance required - Brice Lancaster |
| 22 May 2023 - 21:08 - Received voice notes from Mr Abrahms regarding the 2 stabbing victims (Below message) - logged with Metro (2924) but they have no vehicles available to assist - Contacted Darren Z and he requested Murray to dispatch false bay volunteers for assistance - FB1 - were mobile to scene at 2105 - met up with patient outside Masi - now mobile to FBH with yellow patient - Brice Lancaster |
| 22 May 2023 - 20:02 - Received a call from Sergeant Ishmail from SAPS OV - He reported 2 patients with stab wounds in the back at 8 Cherry place, Milky way (Flats) - he was not OS with the patients and as such did not know their condition - Had not contacted Metro - he said he will call back once he is OS if needed - Brice Lancaster |
| 21 May 2023 - 16:11 - Received call from Brandon , 081 2424429 for a PVA on the M5 between engen garage and sunrise circle .Told caller we don't really cover that area but will see what we can do from our side . Called metro and handed call to them , ref #1456 . Spoke to lindi over whatsapp and also stated to use metro . Was advised to follow up and if metro unable to send then proceed to send CMR ambi. Called brandon back to follow up and stated that ambulance and fire have arrived on scene . - Tyron Thomas |
| 21 May 2023 - 15:30 - Received call from Calvin at ER24 for Evergreen muizenberg with adult female with back pain. At time control only had 1 x ambulance and 1 x Rv available . Spoke to lindi who was able to advise to decline ER24 call for now - Tyron Thomas |
| 21 May 2023 - 05:00 - Received a call from Netcare asking if we could assist with a call in Atlantis - advised that unfortunately we would be unable to assist - Dannielle Upton |
| 21 May 2023 - 00:23 - received a WhatsApp missed call from 0835477427 - called the number back, call was answered however no response to my attempts to find out if there was a problem - Dannielle Upton |
| 20 May 2023 - 11:35 - Received call from 073 928 7538 for 25 year old female who had taken some pills , unknown amount or what kind and they were keeping her up as she is unresponsive . Caller said he is phoning from Oudshooren side . I told caller that we are in fish hoek and unfortunetly do not cover that area but can give him a couple numbers of services out there. He said its finer he will google them himself - Tyron Thomas |
| 20 May 2023 - 11:32 - Received call from Calvin at ER24 for transfer from FBH to GSH trauma . Pt going to GSH for CT scan and possible admitting. Called lindi for auth as we don't usually do the transfers of SANDF members. Pt is ?? active in military but still requiring auth and DD63 if non member . Lindi spoke to Taryn and bianca with regards to call. Control called ER24 back to get more information but could only give receiving Dr name at GSH as Dr Trouter. Lindi and bianca require more information and ER24 called back to ask if doing transfer , told them we needed details of PT or NOK. Er were unable to give information and said that they have a vehicle available now and will be sending it through to do transfer - Tyron Thomas |
| 20 May 2023 - 06:57 - Received a call from SAPS wanting to know if we are able to just assist them with a patient in Masi who has been waiting for an ambulance for over half an hour when Metro was contacted at 03h55 - stop which the caller stated they dont want a medical bill so they will be waiting for metro. - CMR GO |
| 20 May 2023 - 04:16 - Received a call from SAPS wanting to know if we are able to just assist them with a patient in Masi who has been waiting for an ambulance for over half an hour when Metro was contacted at 03h55 - stop which the caller stated they dont want a medical bill so they will be waiting for metro. - Abi Bussio |
| 19 May 2023 - 22:06 - Received a missed call from 0832892304 - I attempted to call back 4 times with no response, Lindi is aware - no vehicles dispatched - Abi Bussio |
| 19 May 2023 - 20:43 - Sargent from OV SAPS phoned on 0798939821 wanting to know if we can come look at a patient who is in the cells because he is not feeling well after being stabbed - I asked if they contacted Metro which she advised that she didnt and wasent aware that they had to do that and if we could just come drive by and see the patient - Abi Bussio |
| 19 May 2023 - 19:16 - A5 report issue with their stretcher - they will investigate once back at base and have already informed darren - Abi Bussio |
| 19 May 2023 - 13:50 - Battery issued to A2 - CMR14 - Wil be returned at handover - Brice Lancaster |
| 19 May 2023 - 13:15 - morgan assessed Lisa, BP was 180/110 - advised to go to doctor - Brice Lancaster |
| 19 May 2023 - 10:27 - Unable to send vehicle to assist with carry for Mr Leslie Crookes at 0930 as all vehicles were engaged with calls - they said they have arranged private transport to Mr Crookes Dr appointment - they will call 20 min before the time for assistance back up the stairs into his residence once they have completed at the drs - Brice Lancaster |
| 18 May 2023 - 11:08 - A1 - reports a white courier van has broken down in 17th Avenue, corner of nelson, appears to have lost a wheel - Traffic informed - Brice Lancaster |
| 18 May 2023 - 10:33 - received a call from Narena Gardens, Sister Thembi, she was wanting to know if there was another number for Metro ambulance services as they have a patient needing to go to FBH, Sister was given a contact number and advised that we could supply her with a quote as well to take the patient ( pt is a non member). Sister advised that she would try with metro first and if need be call back if she needs a quote. - D.Upton - Brice Lancaster |
| 18 May 2023 - 08:59 - A2 - out duty to Tiger wheel and Tire - gash in wheel - Brice Lancaster |
| 18 May 2023 - 08:57 - A2 - out duty to Tiger wheel and Tire - gash in wheel - Brice Lancaster |
| 18 May 2023 - 08:15 - A4 - outduty to Red Circle - Brice Lancaster |
| 18 May 2023 - 07:45 - Received a call from Daniel in 21 Vuyo in Capricorn (0736195942) requesting ambulance for a 32 yo pregnant female with bleeding - In a red zone, non members no medical aid - Offered to log call with Metro - Logged call and received REF: 0756 - Jarod Echardt |
| 17 May 2023 - 18:56 - False MyLifeLine activation from Mr Goedhart - CMR GO |
| 17 May 2023 - 18:09 - False MyLifeLine activation from Mr Goedhart - Abi Bussio |
| 17 May 2023 - 16:42 - RV1 came across MVA at corners Longboat and Ou Kaapse weg - SAPS and towing on scene - no injuries reported - Abi Bussio |
| 17 May 2023 - 09:48 - Call from Ernest at Netcare911 requesting ALS on a scene in Fish Hoek at 28 Castleman road for ?CVA with a vehicle still on route with an ECT approx 17 minutes out, I advised that once the ambulance from Netcare911 arrives on scene then they can call for assistance if required but to allow their crew to first assess the patient. Lindi is aware of the call and Taryn has authorized if ALS is required then we can dispatch. Ernest will phone back. - Abi Bussio |
| 16 May 2023 - 18:48 - Received a call from 0788551168 who reports her MyLifeLine has been giving her issues, the device was seen to yesterday by someone from CMR who stated it was perfectly fine, the device was on charge the whole night and it has now indicated that the battery is low, so the caller wanted to phone so this was stated on record and she will phone back tomorrow and hung up the line. - CMR GO |
| 16 May 2023 - 18:39 - Received a call from 0788551168 who reports her MyLifeLine has been giving her issues, the device was seen to yesterday by someone from CMR who stated it was perfectly fine, the device was on charge the whole night and it has now indicated that the battery is low, so the caller wanted to phone so this was stated on record and she will phone back tomorrow and hung up the line. - Abi Bussio |
| 16 May 2023 - 11:30 - Received a call from Pasheema, 08229222385, at 12 Picaroon Crescent - she is Anemic and has had pain in her arms and legs since yesterday - Requesting someone to come out to assess - non member - Explained we are happy to send crew to assess but there would be a private bill - she declined medical assistance due to private bill - Advised I could log the call with Metro but could not guarantee when they would arrive - Advised the caller that the best course of action would be to see her GP or go to a hospital - Patient said she would try get private transport - Advised to call back should her condition worsen - Brice Lancaster |
| 16 May 2023 - 11:15 - RV5 - reported a Fire in Masiphumelele - large fire possible building burning - Checked with Fire and they confirmed it has been reported and they have a vehicle on scene (Spoke to Jamie) - Fire will call should they require medical assistance - Brice Lancaster |
| 16 May 2023 - 09:34 - Received a call from Cindy on 0834481018 who is looking for advice regarding having her mom admitted into the psych unit at FBH because she has been told by Netcare911, ER24, Metro and FBH that they do not assist with Psych patients as well as that SAPS OV has told her that they will not transport the patient through to FBH but they would instead arrest her and lock her in a cell until she calms down. I then advised Cindy I would make contact with OV SAPS to find out if their protocols have changed regarding psych patients. I made contact with Sargent Makeleni at Ocean View SAPS who advised they will not lock up the patient who is currently at Imhoff Gift residence but they will take the patient who will be loaded into the back of the SAPS vehicle and transport her through to FBH. Sargent Makeleni then also gave me their station commanders name who is Captain Spleeph on 0798939821 if for any reason I cant reach Sargent Makeleni with regards to future issues. I gave this information over to Cindy who advised she would call the station to make the arrangements - Abi Bussio |
| 16 May 2023 - 09:27 - Received a call from FIRE regarding a reported MVA at Westlake Drive and Steenberg road - wanted to know if we have received any calls regarding the MVA - Advised we have no info or calls regarding MVA - They have logged it with Metro and will contact us if needed - unknown amount of vehicles or patients involved - Brice Lancaster |
| 16 May 2023 - 07:45 - Received a call from Mrs Taylor (As per previous OB entry) (MEMID:7639) , 16 St James Terrace, 124 Main Road - Her daughter still has a high temp 39.4, cough, sore throat, loss of appetite and general malaise - still breathing fine and conscious, a little dizzy - advised the best course of action would be to make an appointment with her GP - Requested she call for assistance should her condition worsen - Brice Lancaster |
| 15 May 2023 - 20:47 - Received a call from 0832661273 - female caller notes 10yr old daughter has a fever of 39.5 degrees, for +- 1 hour, caller notes pt has a cough, sore throat, loss of appetite and general malaise. Caller notes she will call back in am hour if fever hasn't broken - Dannielle Upton |
| 15 May 2023 - 15:25 - Received a pocket dial from Mr King, 0836758472 (MemID:3484) - called back and confirmed no medical assistance needed - Brice Lancaster |
| 15 May 2023 - 13:03 - Received a call from Roland Holst, 0818337212, (MemID:1765 - Inactive) asking for a quotation for transfer to FBH for Mrs Holst - Immobile, with bed sores - says he called around and couldn't get a doctor to see her and feels the she needs to be transported to hospital (FBH, as no Med Aid) - explained we can arrange for that but that the cost will range from R2940 upwards depending on level care provided - provided Chariot Health number and explained they do home visits with Dr's and nursing staff - He said he will call them and see what can be arranged - Brice Lancaster |
| 15 May 2023 - 12:08 - Received a missed call from 0731099056 called back and made contact with Mr Keane - he is transporting Mrs Hale (MemID:6828) to CMC - Mr Hale, 13 Gay Road Simons town is in quite a state due to this, he is currently with someone observing him and they may call up should they require assistance or assessment - Advised that they should contact CMR should any assistance be needed - Brice Lancaster |
| 15 May 2023 - 09:21 - Received a call from 0824416921 regarding his daughter - she ate a steak last night and feels that there is a piece lodged in her chest - still breathing fine and conscious - 192 Ranger Mrs Carrozzo, non members - Advised we can send but there would be a private bill, but if she is breathing ok that the best course of action would be to see a GP or Hospital - he said he will confer with his daughter and call back if needed - Brice Lancaster |
| 15 May 2023 - 08:30 - A2 in service 08:29 - A4 in service 08:30 - Jarod Echardt |
| 15 May 2023 - 07:35 - Jared logged in - Greg entry - Europ Assistance called not via web dispatch - call declined Red night zone at night - Jarod Echardt |
| 14 May 2023 - 14:07 - TOC-12:45 Mr. Carrott called for his friend that came off his mountain bike and hurt his shoulder asked for CMR to come out to Southern Cross Dr in Constantia advised the caller that just out of CMR area will have to speak to a manager he said ok ( Caller said that his friend is a member of CMR) - Call Lindi about the call she advised that we can send a ambo has they are not area bound and there is ER24 that runs out of CMC. Can call the caller back and say to him that we can come out has the ambu is not bound to the area and there is ER24 - Call the caller back at 12:53 advised that we can come out but will take time to get there as we are coming from Fish Hoek and there is ER24 that runs from CMC they are closer to you would you like me to log a call with them for you he then said no I'll call my wife to come out and help ( Asked the again to make sure the Pt. is a member of CMR then he said no longer members) - told him again about ER24 then ok must I call them advised I will call them for you - Called ER24 12:56 spoke to Amanda who kept putting me on hold so she can talk to her dispatcher after 10minutes she said that will send a ambo gave all the on scene details REF# 0383 - Lindi then call back asking about the call advised that the caller was rude to RV2 Mel and me then she said call him back to find out if ER24 been there - 13:22 call the caller back asking has Er24 been there or phoned him he said that they have canceled ER24 and will wait for his wife to come - Caller is a member ( 6776 ) - Jarod Echardt |
| 14 May 2023 - 01:49 - Received call from Metro (wasn't able to get name) for unresponsive child in sun valley. Caller gave address but was same address as A5 call at 23 Felucca street in sun valley . Told gentleman that we had already done the call and pt. was already transported and at hospital. - Tyron Thomas |
| 13 May 2023 - 20:40 - Received lifeline ping from Mr York , 90 Highway road . Member #9544 . Called to see if any emergency and Mrs York pressed by an accident and there is no medical emergency - Tyron Thomas |
| 13 May 2023 - 08:07 - Rv4 mobile to Fish Hoek Primary rugby event. Rv6 mobile to Fish Hoek High school rugby event - Tyron Thomas |
| 13 May 2023 - 06:48 - TOC(21:50) Mrs. Green pressed her lifeline by mistake no medical emergency (10316) - TOC (21:52)Peers Village Security Lorianns phoned as well advised that she had it in her pocket and pressed it by mistake - CMR GO |
| 12 May 2023 - 21:56 - TOC(21:50) Mrs. Green pressed her lifeline by mistake no medical emergency (10316) - TOC (21:52)Peers Village Security Lorianns phoned as well advised that she had it in her pocket and pressed it by mistake - Jarod Echardt |
| 12 May 2023 - 14:45 - Received a call from Hester Opperman regarding her Lifeline device - It appears that it is no longer retaining a charge - Requested she call in on Mon and we will get our Lifeline Technician to investigate - apologized for the inconvenience - Brice Lancaster |
| 12 May 2023 - 12:56 - Received a call from CMC requesting a quote for a patient requiring a discharge home, Moira Porteous MemID:4812, she is a member with no addon - quoted R1625 as BLS transport home - said they would call back - Brice Lancaster |
| 12 May 2023 - 12:38 - Recieved a call from Paula at Clicks Harbour Bay for an elderly female that passed out but is now concious, while on the line someone told her they are sorted, I confirmed twice that they don't require CMR assistance and she said its fine. - Murray Sulter |
| 12 May 2023 - 12:14 - Received a call from an unknown number - they immediately hung up - unable to call back as number unknown - Brice Lancaster |
| 12 May 2023 - 12:01 - Received a call from Clicks Harbour Bay - they have a Adult Female, severe pain cramps - requesting assessment and transport - Clicks is not covered by membership, when caller asked patient she also said no CMR membership - explained we are happy to send crew but there may be a private bill - Caller said Harbour Bay stores should be covered by CMR - Advised only PnP Harbour Bay has cover - caller said they will call back if needed - Brice Lancaster |
| 12 May 2023 - 09:50 - RV1 Reports MVA main rd and Carlton rd Fish Hoek, no injuries however traffic is very heavy, Fire and Traffic was informed. - Murray Sulter |
| 12 May 2023 - 09:43 - MVA below sitrep - No injuries - E52A OS - Metro 32 OS - Brice Lancaster |
| 12 May 2023 - 09:30 - RV1 Reports MVA main rd and Carlton rd Fish Hoek, no injuries however traffic is very heavy, Fire and Traffic was informed. - Murray Sulter |
| 12 May 2023 - 08:09 - A5 has the gate key from A1 and the phone charger from A3 - Brice Lancaster |
| 12 May 2023 - 07:07 - M.Sulter and B.Lancaster taking over control from Jared - Murray Sulter |
| 12 May 2023 - 04:21 - A2 Princess collected the money for A2 to be refueled as it 3/4 full - Brice Lancaster |
| 12 May 2023 - 04:10 - A2 crew asked about a fuel card for A2 advised the crew about the cash in the safe they will come and collect it - Brice Lancaster |
| 11 May 2023 - 16:33 - Attempted to contact Mrs and Mr Howell (MemID:2274) regarding their request for a transfer from Nerina to CMC - needed to get a few more details regarding the transfer (Reason for transfer, ward transferring to, pickup at Cottage or Olive wing at Nerina, acceptance of private bill as free discharge has been used - unable to make contact, left a voicemail for Mrs Howell - will attempt again at a later stage - Brice Lancaster |
| 11 May 2023 - 12:30 - received 0215410580 Dischem which dropped immediately- called back and spoke to the dispensary - they accidentally called CMR, they were trying to get in touch with a patient - no medical assistance required - Brice Lancaster |
| 11 May 2023 - 11:22 - Received a call from 0217537486 - no audio after greeting - attempted callback but went straight to voicemail - voicemail box full - Brice Lancaster |
| 11 May 2023 - 09:24 - Anke Sonnekus(MemID:5318) lifeline alert - Made contact via device - accidental alarm - no medical response required - Brice Lancaster |
| 11 May 2023 - 06:15 - Received a call from Kari on 0729929233 who reports she has left sided chest pain since yesterday but she has also been very stressed and thinks it might be stress related and wanted to know my thoughts on it. I suggested someone comes out to assess her as we cant decide over the phone exactly what the pain could be to which she turned the offer down and advised she would phone back should she get worse - Abi Bussio |
| 10 May 2023 - 20:28 - Received a call from Kari on 0729929233 who reports she has left sided chest pain since yesterday but she has also been very stressed and thinks it might be stress related and wanted to know my thoughts on it. I suggested someone comes out to assess her as we cant decide over the phone exactly what the pain could be to which she turned the offer down and advised she would phone back should she get worse - Abi Bussio |
| 10 May 2023 - 19:50 - Received a call from Nita on 0787312268 who reports her husband is threatening to attempt self harm at the Capricorn business park and she wanted to know if we can do anything to help the patient. I advised that unfortunately if the patient refuses to go calmly with the ambulance to hospital then we can assist but if he is aggressive or refuses then SAPS would need to intervene which she then requested SAPS instead. I offered to contact SAPS on her behalf which she was grateful for. I spokle to Mr Dianke who is Sargent in charge at Muizenburg SAPS who advised he will make contact with the caller as well as dispatch a vehicle to investigate the scene. I will follow up with Nita at 20h00 to confirm SAPS follow up - Abi Bussio |
| 10 May 2023 - 18:41 - Received a call from Mary-Rose Wrigley(MemID:8198), 11 Chris Iris Road, HAZELWOOD PARK regarding her daughter - she was choking on something - whilst getting details object was dislodged and her daughter appeared to have recovered - she said everything is okay now, no medical assistance needed - Advised that should her daughters condition change to contact us and we will send crew to assist - Brice Lancaster |
| 10 May 2023 - 12:51 - Received alert for Hendrik Goedhart (MemID:10010) - made contact via device - accidental press of the button - no medical assistance required - Brice Lancaster |
| 09 May 2023 - 23:07 - @22:18 a lady called (0786896556) for her toddler 2yr old female high temp and has runny tummy twice today breathing is a bit fast but is normal - Every time she takes the temp with the temperature gun it gives different readings - Caller said that they just moved to Cape town 7 Willoughby Dr, Chapmans Peak yesterday so advised about private billing she had to talk to her husband about asked if she can call back as the call was on the emergence line she was fine with that - then i called her back 22:35 asking does she still want CMR to come out she said no she will call back told the caller about the the hospital she can go to if she wants to go privately FBH/TMH/CMC has those ae the closet hospitals then she asked what is the temp that she can take her toddler to the hospital then i said that i can get one of my managers to phone her to give more info she said no its fine ill phone back if things change - Jarod Echardt |
| 09 May 2023 - 17:23 - Received a call From Cummings from Metro regarding a vehicle which went into a ditch in Tokai - unfortunately all vehicles currently engaged in calls - unable to dispatch - Brice Lancaster |
| 09 May 2023 - 16:37 - Received a call form constable Mlobelie called for advise regarding a psychological patient refusing to leave her room at 10 Suncircle in OV - advised our crews cannot provide any medical intervention to patients who refuse treatment - We are unable to sedate - Constable understands - Brice Lancaster |
| 09 May 2023 - 10:16 - Base radios were down during loadshedding - reported to Harri - Altron Nexus was informed and preformed troubleshooting from their side - Base radios appear to be working again - Brice Lancaster |
| 07 May 2023 - 18:40 - A4 @16:29 Greg.C reports the Pt. coughed blood in to his face on call 20230507/13 Taryn.T is aware of it - Jarod Echardt |
| 07 May 2023 - 11:14 - received a call from 0837083161 @11:09 no one spoke - called back no answare and cant get anything on the membership data base - Jarod Echardt |
| 07 May 2023 - 07:10 - Internet stopped working for aapprox. 15 mins - Lindi informed - calls in via RV2 phone. All back to normal - CMR GO |
| 06 May 2023 - 22:15 - Internet stopped working for aapprox. 15 mins - Lindi informed - calls in via RV2 phone. All back to normal - Greg Craig |
| 06 May 2023 - 20:04 - RV1 came across mva on blackhill, 4 cars 1 left road way, 3 towing on scene, no injuries - 20:00 km 42839 - no call opened as only stopped to check and no one is injured. - Greg Craig |
| 05 May 2023 - 17:17 - A3 caught by Kommetjie road camera during P1 call 20230505/12 - CMR GO |
| 05 May 2023 - 16:37 - A3 caught by Kommetjie road camera during P1 call 20230505/12 - Brice Lancaster |
| 04 May 2023 - 23:12 - Mrs York pressed her lifeline by mistake no medical emergency (9544) - Jarod Echardt |
| 04 May 2023 - 22:09 - A4 Jacqui reports that they for got to change out the main and portable o2 on the ambu - CMR GO |
| 04 May 2023 - 22:09 - A4 Jacqui reports that they for got to change out the main and portable o2 on the ambu - Brice Lancaster |
| 04 May 2023 - 19:26 - Evelyn Lyle, Ca. Sufferer (MemID:1578) - suffered from pain yesterday - she wanted to know if she calls us we would be able to assist - explained our ALS can apply certain schedule 6 drugs to alleviate pain however should they do this she would need to be transported to hospital for monitoring - she said she understood and will call if needed - Brice Lancaster |
| 04 May 2023 - 16:30 - Received a call from Mandy regarding a call for an 8 Year with semi-confusion, fever 38,9 - suspect meningitis - requests transport to CBM - advised CBM is currently on divert for Adults and Paeds - Dr Van Horsteen understands and will call around hosp. - explained transport to EC should be covered by Bonitas med aid and if patient is a CMR member with addon then all emergency transport will be covered - Dr Van Horsteen will call back if needed - Brice Lancaster |
| 04 May 2023 - 16:20 - Attempted to get back in contact with on scene caller from previous Metro call to ascertain if patients were seen to - continues to go to voicemail - Brice Lancaster |
| 04 May 2023 - 14:56 - Received a request from Metro regarding an assault which occurred in Longbeach, Simons town - a Male assaulted a mother and 9 year old child - call came in as child being unresponsive - got on scene number 064 276 7475 - contacted scene, and confirmed with Rory that the child was conscious and breathing - handed call back to Metro - REF1828 - Brice Lancaster |
| 04 May 2023 - 14:48 - Received a call from restaurant Frans Place (111 Jubilee St, Simon's Town, Cape Town, 7995) about a 89 Year Old Male feeling dizzy and weak - non member, no medical aid and unwilling to accept private billing - offered to call metro on their behalf but they requested the number to call themselves - provided 0219370500 - Brice Lancaster |
| 04 May 2023 - 12:18 - Metro called for ?near drowning at Muizenberg - I advised that we handed the call over to them. - Lindi Bredenhann |
| 04 May 2023 - 10:12 - Received a Lifeline alert for Anna J Hendricks (MemID:7185) - contacted via device and confirmed false alarm - no medical assistance needed - Brice Lancaster |
| 04 May 2023 - 08:09 - RV6 mobile to red circle - Brice Lancaster |
| 03 May 2023 - 19:23 - Received a call from Mrs Alexander (0848231934, Inactive members 6140) her son is at home at 2049 Leerdam, Chapmans Peak - Her son Harrison was out drinking with his sister and they think he was spiked - he is currently vomiting in the garden - still breathing and conscious - she wanted to know whether it was better to request an ambulance or transport privately - explained the ambulance wouldn't be able to treat the spiking and would only be able to transport - advised it would be best to privately transport her son to the nearest hospital and to call us if his condition deteriorates - Brice Lancaster |
| 03 May 2023 - 17:54 - RV6 at Constantia event - Brice Lancaster |
| 03 May 2023 - 17:17 - RV6 mobile to the event in Constantia. - Brice Lancaster |
| 03 May 2023 - 17:15 - There seems to be an issue regarding the radios - Sometimes transmissions are not received at control at all - requested the duty crew to contact via cell or Whatsapp should they be unable to receive confirmation of receipt from control. - Brice Lancaster |
| 03 May 2023 - 14:41 - Received a call from 0761015666 regarding her son in noordhoek - they are not members and wanted to know about our fees - advised callout fee begind at R1035 and increases depending on the level of care - said she will call us back if need be - Brice Lancaster |
| 03 May 2023 - 10:58 - Received a lifeline alert for Gillian Vigne (MemID:7598) - Test for Sales purposes - reading 5/5 - Brice Lancaster |
| 03 May 2023 - 09:28 - Received a call from 0837071266, Janet Gillett (MemID:10022) which immediately dropped - Called back and confirmed it was an accidental dial - no medical assistance required - Brice Lancaster |
| 02 May 2023 - 16:42 - A5 informed Control robots at quarry road & 17th Avenue and Kommetjie road are off - requires attention from Traffic - Traffic unavailable - Contacted the Transport Information Centre (TIC) on 0800 65 64 63 - Ref 400887224 (McNiel answered the call) - Brice Lancaster |
| 02 May 2023 - 16:35 - Received a call from Marique 0632351784 requesting medical attention at 5 Mizar Crescent - 12 year old Male felt dizzy and feverish yesterday, today his testes have swollen and are too painful to walk - Marique is not on scene, got OS number 0823095416 Elmarique Daniels - Contacted Mr Daniels and confirmed symptoms (Still breathing, still Conscious) and address, non members with no medical aid - unwilling to accept private bill - called Metro on their behalf Spoke to Sibongile and received REF 2166 - Brice Lancaster |
| 02 May 2023 - 15:30 - Received a call from 0825511448 but the call immediately dropped - called back and confirmed with Emma (MemID:6684 - Inactive) that it was an accidental dial - no medical assistance required - Brice Lancaster |
| 02 May 2023 - 14:19 - Received a lifeline alert for Sofia Witthoft (MemID:10791) unable to make contact through device - contacted Bronwyn who requested we contact the school - Bronwyn contacted Sofias teacher and confirmed everything is fine - no medical assistance required - Brice Lancaster |
| 02 May 2023 - 13:27 - Received a call from Harriet (0626423138) A welfare worker with COCT she was with a client Terrance Rienderhoss, 54 year old Male, previous Hip Operation, currently 10 / 10 pain and unable to stand - He was lying in the Checkers parking lot off Atlantic road in Muizenburg - needed help getting in touch with Metro and requested help - Called Metro and explained the situation to them (Ref 1657) - Confirmed with Harriet that she received confirmation of the logged call (SMS from Metro) - Brice Lancaster |
| 02 May 2023 - 13:16 - Received a call from Mrs Geldenhuys enquiring about using our services to discharge her Husband from Living Hope back home to 9Stellar Court, Hydra Avenue, Ocean View - on the 3rd floor (31 Steps). They are not members and are covered by GEMS - I advised going through GEMS would be the best first point of contact as they will inform her whether this is covered by their Medical Aid and may even request CMR to accomplish the discharge - She was interested in joining to utilise the free discharge or accept the private bill and attempt to claim back from GEMS - Advised I cannot guarantee either the discharge or that GEMS would cover the bill - sent her info through to Mark - Brice Lancaster |
| 02 May 2023 - 13:05 - David Meier (MemID:6280) called as we transported him to FBH - He wanted to know if we had found his hearing aids - None found in the ambulance or that were handed in at base - Explained we would call should they turn up - Brice Lancaster |
| 02 May 2023 - 11:03 - Received a call regarding Mrs Wendy Mills (MemID:10609) she is being discharged from tokai estate faircape health back to either 60 Berg or Carlisle lodge and wanted to know if we can provide this service - explained we do but there would be a private charge of (R1625 - BLS 1way) - provided her with Care Transports number 0217855859 as a cost effective alternative - Brice Lancaster |
| 02 May 2023 - 10:59 - Received a call from Kelvin (ER24) Request assistance at Evergreen Lifestyle Muizenburg - 82 Yo Male, possible Hip dislocation - Discovery Medical Aid - provided 0217098100 as OS contact - When calling this number went to reception and they were unaware of medical emergency and requested unit number - called ER24 back and requested unit number, they did not have it available - handed call back to ER24 and welcomed them to call back should they get the info and still require assistance - Brice Lancaster |
| 02 May 2023 - 09:00 - Received a call from 082 386 5115 - no response after greeting - called and confirmed accidental dial - no medical response required - Brice Lancaster |
| 01 May 2023 - 19:08 - Received a call from Lana who is the same dispatcher from previous OB entry - she wanted to know if we could assist with the call as it came through call for care, I tried to find out if the patient is on medical aid which she then advised she is not willing to hand out that information unless we accept the call as it would be a call for care client. I turned the call down and notified lindi due to lack of information regarding the call. - CMR GO |
| 01 May 2023 - 13:04 - Received a call from Lana who is the same dispatcher from previous OB entry - she wanted to know if we could assist with the call as it came through call for care, I tried to find out if the patient is on medical aid which she then advised she is not willing to hand out that information unless we accept the call as it would be a call for care client. I turned the call down and notified lindi due to lack of information regarding the call. - Abi Bussio |
| 01 May 2023 - 13:01 - Received a call from Er24 requesting assistance with a call at the Avenue Hotel in fish hoek, just confirmed with lindi is we accept calls from Er24 is Er24 is going to be reliable for the bill as the dispatcher did not want to give me patient details until we accepted the call which Lindi responded no due to ER24 not paying bills. I then attempted to find out if the patient is on a medical aid and get more details but the caller did not respond so I hung up the line. - Abi Bussio |
| 01 May 2023 - 11:23 - Accidental activation Of MyLifeLine by Mrs Sonnekus - confirmed all is well - Abi Bussio |
| 01 May 2023 - 06:32 - @03h36 0660934423 a gentlemen phone for his mom who was unresponsive not breathing when asking him his location caller said Franschhoek advised that that CMR is based in Southern Suburbs side of the Western Cape and then gave Metro numbers to the caller - Jarod Echardt |
| 01 May 2023 - 00:42 - A lady called for gut laying on corner on 17th ave and Nelson Rd FH - she drove past twice guy did not move - call hand over to SAPS F/Hoek - Jarod Echardt |
| 30 Apr 2023 - 21:09 - A lady phoned for her mom who was taken to FBH by one of her friends today (Pt. is just on o2 at the moment ) caller wanted to know if her CMR membership covers the transfer though to 2Mil advised that the transfer is a IHT there will be a cost gave all three levels of care and said the prices can change due to any treatment down in route it might change - Caller then said if the Pt. stable enough to with Metro they will have to go that route as they dont have that kind of money - Told the caller we can still do the transfer and worry about payment last (TOC-21h01 0637591350) Membership numb (10833) - Jarod Echardt |
| 30 Apr 2023 - 18:52 - Mrs Meyer 0217852906 called in to report she has a cut along both legs from a very rusted piece of metal at around 13h00 and her neighbor is a GP who will be going into work at Medicross Tokai tomorrow and if she has not managed to find a tetanus injection before then he will bring one home for her but she wanted to know if there was anywhere she could go now or if we could do it. I advised not and that the nearest 24 hour pharmacy is near Bellville to my knowledge and she has a 24 hour time period to get a tetanus injection to stay in the safety zone from infection. I also advised I would get back to her if I could think of anything else she could do for treatment until then. - CMR GO |
| 30 Apr 2023 - 17:13 - Mrs Meyer 0217852906 called in to report she has a cut along both legs from a very rusted piece of metal at around 13h00 and her neighbor is a GP who will be going into work at Medicross Tokai tomorrow and if she has not managed to find a tetanus injection before then he will bring one home for her but she wanted to know if there was anywhere she could go now or if we could do it. I advised not and that the nearest 24 hour pharmacy is near Bellville to my knowledge and she has a 24 hour time period to get a tetanus injection to stay in the safety zone from infection. I also advised I would get back to her if I could think of anything else she could do for treatment until then. - Abi Bussio |
| 30 Apr 2023 - 12:21 - Received a call from 0681381586 asking for baboon management - I advised he came through to an ambulance service and he hung up the phone - Abi Bussio |
| 30 Apr 2023 - 08:46 - A4 booking in service - Abi Bussio |
| 29 Apr 2023 - 13:44 - Mr Goedhart lifeline went off no answare when calling the unit call the NOK Nikki 08246833562 she advised that her Dad is out with her brother and she will see if every thing is fine and will call back - Nikki did not call back so i phoned her Nikki said she cant get in-touch with the brother but everything should be fine - Asked for the brothers number she could not give it - Call to lifeline made @13h06 - First call to Nikki was @13h07 2nd call made @13h09 - 3rd call made @13h17 - Jarod Echardt |
| 28 Apr 2023 - 18:20 - Ryan from Harbour House phoned @17:44 for a worker who fell down a flight of stairs and hurt his right wrist while still on the phone with him looked at the membership and it was inactive advised Ryan about it and if CMR does come out just need someone to accept a private bill then put me on hold spoke his GM and gave a different name to look under Life and Brand corp nothing come up on that name either - Asked Ryan if i can call him back just want to one of my managers - Spoke to Lindi about the call and she advised that we can help they just need to accept private bill and go privately to CMC with WCA papers - Ryan said that they will go privately to CMC - Jarod Echardt |
| 28 Apr 2023 - 16:04 - Received an alert from lifeline device for Hendrik Goedhart (MemID:10010) - contacted via device - False alarm, no medical assistance needed - Brice Lancaster |
| 28 Apr 2023 - 16:02 - Runaldo (071 281 4311) was unable to get in touch himself - contacted Metro and provided him with the address (5 Wentzel, Rusthof) and on scene callers number - provided him with Metro REF:1998 - Brice Lancaster |
| 28 Apr 2023 - 15:34 - Received a whatsapp message from 071 281 4311 requesting an ambulance at 5 Wentzel St, Rusthof, Cape Town, 7140 - explained we are located in Fish Hoek and provided Netcare, ER24 and Metro's contact number - Brice Lancaster |
| 28 Apr 2023 - 15:01 - TOC 14h47 0722830009 A lady call asking for some advice on what to do for her sister who was transport by CMR last week and now is at home but is severely dehydrated wants no medical treatment and the family of the Pt. is fine if she passes away - Caller does not want to be reasonable if anything happens to the Pt. - Asked the caller has she tried to phone the local GP she said no she will give that a go -A5 crew was there on the (20230417/08) - Membership number 9838 - Jarod Echardt |
| 28 Apr 2023 - 14:55 - Received a call regarding psychiatric assistance from 0843661421 - Jarod provided Suicide Hotline and Sadag mental Health Hotline numbers - Brice Lancaster |
| 28 Apr 2023 - 09:09 - Received a lifeline alarm for Mrs Wendy Mittons(MemID:10778) device - contacted via device - Accidental alarm - no medical assistance required - Brice Lancaster |
| 28 Apr 2023 - 08:43 - Received a missed call from 0817507124 - called them back and confirmed no medical attention required was an accidental call - Non-members - Brice Lancaster |
| 28 Apr 2023 - 07:52 - Received a call from Cindy Simpson, she fell down the stairs - she doesn't require medical attention but wanted to know where she should go to get an xray - explained nearest medical facility is harbour bay and False bay hospital - she said she will go privately - explained if anything changes to call us and we will send crew to assist (MemID:9934) - Brice Lancaster |
| 28 Apr 2023 - 01:42 - Well A3 @CMC a mom of a Pt. A3 took in earlier 20230427/10 asked Fiona if CMR is available for a ALS transfer to RXH advised Fiona that we cant do it as there is only one ALS on duty and if they go though the medical aid it will be a lot cheaper TOC01:35 - Jarod Echardt |
| 27 Apr 2023 - 09:26 - Received call from member # 7166 , Mrs Muriel smith from 38 harbour heights in simonstown . Pt says shes been coughing whole night but is unable to get to her dr , Dr van der merwe until tuesday . Pt asked if she could come through to the office but was advised not to as we may not always have a medic on site . Caller was told the we can send her someone as she is a member or she may go through privately to hospital . Pt said she will go privately to cbmc - Tyron Thomas |
| 27 Apr 2023 - 00:17 - Call from 0658522523 put down when answered , called back multiple times , no answer or voice mail. unable to make contact - Greg Craig |
| 26 Apr 2023 - 07:24 - Late entry . Received a call from Pt X , 6 Caravel street fish hoek last night requesting ambi for her husband who is SOB. Pt is a non-member . Controller was about to call for auth before caller phoned back and stated that we can cancel and she will rush him through to hospital privately - Brice Lancaster |
| 25 Apr 2023 - 17:56 - A3 report vender bender at 2nd entrance at Masi off Kommetjie road - no injuries - Lindi Bredenhann |
| 25 Apr 2023 - 11:14 - Mrs Visagie from OV called for her friend - known asthmatic SOB -? meds not working / out of meds - Greg C spoke to pt she is very SOB speaking in words only - sounded very tight chest - caller did log call with Metro at 08:47 - Greg and Lindi spoke to Metro still pending asked to pls escalate call as we also currently don't have vehicles REF 0920 - CMR GO |
| 25 Apr 2023 - 11:03 - Mrs Visagie from OV called for her friend - known asthmatic SOB -? meds not working / out of meds - Greg C spoke to pt she is very SOB speaking in words only - sounded very tight chest - caller did log call with Metro at 08:47 - Greg and Lindi spoke to Metro still pending asked to pls escalate call as we also currently don't have vehicles REF 0920 - Lindi Bredenhann |
| 25 Apr 2023 - 08:17 - RV6 - mobile toyota - RV5 in for service - Greg Craig |
| 24 Apr 2023 - 08:33 - A2 - Darren Z mobile tokia and Epping weigh bridge - Greg Craig |
| 23 Apr 2023 - 23:58 - Received a call from 0733025097 when calling the number no one answers the call - Jarod Echardt |
| 23 Apr 2023 - 18:48 - A Mrs Robinson phone asking how can get her body temp calmed down as it jump from 39 to 36 for whole day - Lindi spoke to her and advised that she can take some anti-inflammatory tablets like brufin that will help with pain and the inflammation and can take parnado and put a cold cloth on it and it well brake the temp and elevate the leg and first thing is to get a doctor appontment and if it's cellulitis must be given some antibiotics - Jarod Echardt |
| 23 Apr 2023 - 17:14 - Mrs Smith lifeline was activated by mistake - when the number for the device it is showing a odd number +279602011230455 - call then number that was on the membership everything is in order with Mrs Smith ( membership 10808) - Jarod Echardt |
| 23 Apr 2023 - 16:57 - @16h47 A sms came though on number 0609911731 saying Emergency sharing the sender needs emergency help. the sender listed you as an emergency contact - Spoke to Lindi about the SMS she advised to call the number - when phoning the number no answare and nothing on the member data base - Jarod Echardt |
| 23 Apr 2023 - 15:51 - @15h17 A lady phoned for a CMR member who might be having a CVA @Lime Tree Cafe in Shop 8, Sherwood Centre, Corner Children's Way and Dreyersdal Road, Bergvliet, Advised the caller that will need to get aurth from a manager as it just out of CMR area - Spoke to Lindi about the call she advised to send a ambo P1 due to the distance and let the on scene caller know it will take some time for the ambo to get to them as we are coming out Fish Hoek - When phoning the caller back she said that they are getting a closer ambo service to take the Pt. to hospital - Caller was Lezlie (0827117768) - Jarod Echardt |
| 23 Apr 2023 - 14:17 - Mrs Pysden was just doing a test on her lifeline unit as she has not used it a long time and she is in Stellenbosch (4443) - Jarod Echardt |
| 23 Apr 2023 - 00:55 - Mrs Mitton was trying to put her lifeline unit on charge and pressed the button by mistake 7 Noordhoek Views Close Zilvermine (10778) - Call to the unit made @00h51 - Jarod Echardt |
| 22 Apr 2023 - 16:37 - received a call from a female caller, 0832733211 - caller noted her boyfriend's vitals as follows: pulse - 99-102; Bp - 130/70; temp 35; caller noted small rash on pts stomach, no known allergies and nothing out of the ordinary today. pt was advised of private bill as non member, caller advised that she would call back after discussing with pt on what to do. - Dannielle Upton |
| 22 Apr 2023 - 15:48 - received a call from Mrs. Scheffler - requesting a vehicle to come out and sedate her son who is "loosing it" - advised client that we are unable to do that and if her son is violent I would need to call SAPS for assistance and that we could potentially send a vehicle to stand by. Client appreciated that and requested that we do that. Called SAPS and spoke to a Sgt Peterson who noted that they would dispatch a vehicle. Called Lindi who advised that we could send a vehicle to be in a stand by role, Lindi agreed that an ambulance would be a better option due to the nature of the call. - Dannielle Upton |
| 22 Apr 2023 - 15:43 - received a call from Taryn Theron with regards to a client - Sandy Corbett - pt potentially needs transport home from airport post femur fracture while away on holiday. membership # 1727 client with add on - Dannielle Upton |
| 22 Apr 2023 - 12:01 - Received a missed call from 0835272362 at 11:57 - tried calling back - went to voicemail - Dannielle Upton |
| 22 Apr 2023 - 08:10 - Rv6 mobile to FHHS for event - Dannielle Upton |
| 21 Apr 2023 - 09:59 - TOC - 09h47 Mrs Van Osch called asking where can she get a o2 from for her husband who is SOB and very weak - Both of them went KwaZulu-Natal two weeks ago (asked if she wants CMR to come out and assess him she said no she will call back if any thing changes asked twice ) Gave Ecomed Medical cc numbers (0217863878) Membership number (715) - Jarod Echardt |
| 20 Apr 2023 - 15:48 - Received a call from Roderick Westwood, resident, (0605696095) saying a member of the moving company he has contracted at 15 Kinrae Crescent is having a psychiatric episode and having to be restrained in the street - Jarod explained that we cannot transport or medicate any persons without their permission, nor can we transport any aggressive persons - Explained the best course of action would be to contact SAPS and offered to contact on their behalf - Saps contacted - A short while later Lisa Westwood (0824497949) contacted us to get an ETA on SAPS - Brice explained SAPS has been contacted and are enroute to 15 Kinrae Crescent, she corrected it is 04 Kinrae - attempted to contact SAPS to reroute, however the did not answer the call - Called Lisa Westwood back and SAPS arrived whilst on the phone - Jarod Echardt |
| 20 Apr 2023 - 12:22 - Contacted Wendy regarding Johannes Medical Aid Card which was lost in Alpha floor - explained that the card has fallen behind the fastened equipment and that we are unable to reach it - Advised that she should order a new card and that if any payment is incurred, CMR will cover the expense - Requested she call us back when a new one is ordered - Auth by Taryn - OB entry by Brice Lancaster - Jarod Echardt |
| 20 Apr 2023 - 09:26 - TOC 08h43 (0825923623) Mrs Dekin call for ambo to take her husband to FBH with a referral letter from Dr. Henry as her husband is having a Psychiatric episode and has not been eating or taking his meds - But she was unsure if he needs to go though EC or to a ward then she advised that she will call back to say ya or na on CMR transporting or as she will try to get her husband to go in the car - Jarod Echardt |
| 19 Apr 2023 - 11:38 - A2 reported white truck broken down at the robots southbound M3 crosses Paradise road - Traffic informed - Tyron Thomas |
| 19 Apr 2023 - 02:10 - Dr Rodger Melville from CMC called to ask if we can assist him with 1 liter N/S for his dog. Told him it shouldn't be a problem but will ask , Called Taryn - said no problem. His wife will collect - Greg Craig |
| 18 Apr 2023 - 20:48 - RV6 near living hope investigating a possible mva scooter vs vehicle , will advise - Greg Craig |
| 18 Apr 2023 - 15:03 - Received a call from 0828426973, Lauren Loose (MemID:6234) - no answer after greeting - called back and confirmed it was a pocket dial - no medical assistance needed - Brice Lancaster |
| 18 Apr 2023 - 12:00 - Female requesting a quote for transfer Faircape Tokai to Porterville - advised to put all in an email for attention Bianca. 0724168711 - Brice Lancaster |
| 18 Apr 2023 - 11:02 - Received a Lifeline alarm for Mrs Anke Sonnekus( MemID:5318) - contacted via device and confirmed no medical assistance needed
- Brice Lancaster |
| 18 Apr 2023 - 03:48 - Received a MyLifeLine from Mary Suttle - she has taken a fall in her bathroom but she does not want an ambulance to come out she only wants her son to be contacted who lives in Sunnydale to come and lift her up off the floor - her sons name is Donald, I did offer on multiple occasions to send someone out to assess and assist the patient but she refused and said if an ambulance is needed then once her son gets there then he can phone for one. Membership 10670 - Abi Bussio |
| 17 Apr 2023 - 14:37 - Received a call from Constable Empani regarding a Male 27 yo, who has hurt himself - didn't have too much info regarding the issue - Explained they should contact Metro as all our vehicles are currently on calls - Greg Craig |
| 16 Apr 2023 - 19:29 - on call number 10 A5 has a vehicle on the same side of the road heading toward them and had to swerve off the roadway. Pt and Khumbi were in the back and Ronnie driving. no injuries or vehicle damage was reported at the time, Ronnie has now reported a sore neck but is ok to work. I have reported to Darren and Taryn. - CMR GO |
| 16 Apr 2023 - 19:28 - on call number 10 A5 has a vehicle on the same side of the road heading toward them and had to swerve off the roadway. Pt and Khumbi were in the back and Ronnie driving. no injuries or vehicle damage was reported at the time, Ronnie has now reported a sore neck but is ok to work. I have reported to Darren and Taryn. - Greg Craig |
| 16 Apr 2023 - 10:29 - A5 has been release by the VOC from event and are returning - Greg Craig |
| 15 Apr 2023 - 15:35 - Received a call from 0214611046 - no answer when picked up and tried to phone back but nobody answered - Abi Bussio |
| 15 Apr 2023 - 14:39 - Received a call from Netcare911 to assist with a call in Ocean View at 33 Comet road for a 84 year old male that took a fall, I asked if the patient was on medical aid which they unadvised they not sure but we can bill netcare911, I advised we unfortunately can not assist with the call due to Netcare911 not paying the bills previously. - Abi Bussio |
| 15 Apr 2023 - 13:56 - Received a call from 0218518105 for a 90 year old male with a bad UTI causing swollen genitals and possibly SOB - the patient has been through 2 courses of anti biotics and is supposed to be seen by Dr Spies this afternoon at 14h00 who is currently in theatre. I advsied the patient unfortunately we dont have a direct contact for Dr Spies and asked where the gentleman lives which he advised he lives next to medi-clinic, the patient appears to have a nursing sister with him but she didnt speak much on the phone, the patient seemed confused and said he needs to be at a doctor appointment at 14h00 - he then advised he lives in oakland village in somerset west which I then advised we unfortunately do not go to that area as we are based in Fish hoek. The patient appears confused but is due to see a Dr Spies at Medi Clinic at 14h00. - Abi Bussio |
| 15 Apr 2023 - 10:51 - Received a call from 0828249662 to report that Greg Mills accidentally left his stethoscope at her residence at 10 Ibis End, Lake Michelle, Noordhoek this morning. Will arrange crews to go and collect the stethoscope - Abi Bussio |
| 14 Apr 2023 - 12:31 - Received a call from 0680166033 - Caller had a heavy Xhosa accent, Brice was unable to understand - Abi took over the call and was also struggling to understand - call Khumbulani to assist and she was able to speak to the caller - Their mother was shivering and needed assessment - They are located in 53 Ikhosi street Worster - Khumbi explained we are located in FH and that Metro would be the best service to contact - they requested we contact metro - We contacted metro and provided OS contact and address - Brice Lancaster |
| 14 Apr 2023 - 11:51 - Received a call from 0712287857 but no response to greeting - called back and confirmed that no medical assistance is needed - Brice Lancaster |
| 14 Apr 2023 - 11:46 - Received an alert for Mr Harold York (MemID: 9544) - contacted device and confirmed accidental alarm, no medical assistance needed - Brice Lancaster |
| 14 Apr 2023 - 11:40 - Received a call from 0788685523 - no answer when picked up and tried to phone back but number not available - Abi Bussio |
| 14 Apr 2023 - 11:22 - Received a MyLifeLine from Mrs York who is testing her device - Brice Lancaster |
| 14 Apr 2023 - 10:21 - MyLifeLine activation by Mr Williams - testing device with Sam before leaving device with the owner - Abi Bussio |
| 13 Apr 2023 - 20:18 - Received a call from 083 441 9072 ( didn't get name of caller) for a 3 year old child who swallowed their grandfathers diabetic meds , BP meds and cholestrol meds and waned some advice as what to do. It was advised that child be seen at an ER due to the dosages and small size of a 3 year old. Caller asked what is the closest hospital as they are on medical aid. Tokai melomed and CBMC was advised. - Tyron Thomas |
| 13 Apr 2023 - 16:20 - Received an alarm from Lifeline, Harold York (MEMID:9544), contacted via device - Confirmed accidental alarm - no response needed - Brice Lancaster |
| 13 Apr 2023 - 12:16 - received a call from 0824504634, David Levithan, MEMID: 9746 but no response when answered- called back and he confirmed it was pocket dial - no medical assistance needed - Brice Lancaster |
| 13 Apr 2023 - 07:20 - Tracey Savage (A3) has injured her back on call 20230412/08 - She was extra hands on a transfer for Mr Manhave - Brice Lancaster |
| 12 Apr 2023 - 15:12 - received a missed call from 0715797741 (Eva M De Jesus Galan, MEMID:8649) but the call was cut immediately. Called back and she confirmed she accidentally dialed our number - no medical assistance needed. - Brice Lancaster |
| 12 Apr 2023 - 10:13 - Received a lifeline alert for Mr Hendrik Goedhart (MEMID:10010) made contact via device - confirm it was an accidental alarm and no medical assistance needed - Brice Lancaster |
| 11 Apr 2023 - 06:39 - Received MyLifeLine activation from Mrs McBurnie - all is well, crew currently treating the patient was testing her device - Abi Bussio |
| 11 Apr 2023 - 06:38 - Received a call from Gaby at CFO requesting an ambulance for a PVA in Sea Point - I advised we unfortunately rarely have ambulances in that area due to being based in Fish Hoek - I also advised we currently unable to assist - Abi Bussio |
| 11 Apr 2023 - 01:34 - Received a call from Gaby at CFO requesting an ambulance for a PVA in Sea Point - I advised we unfortunately rarely have ambulances in that area due to being based in Fish Hoek - I also advised we currently unable to assist - Abi Bussio |
| 10 Apr 2023 - 19:29 - Received a call from Gaby at CFO requesting an ambulance for a PVA in Sea Point - I advised we unfortunately rarely have ambulances in that area due to being based in Fish Hoek - I also advised we currently unable to assist - Abi Bussio |
| 10 Apr 2023 - 18:57 - Received call from 083 285 2750 for their 1 month old child who was in hospital last week for resp infection. Pt is now at home and they are abit worried about him as he resp rate is sitting at +- 66 bpm. Dad was asked if here is any cynosis or pale and he said no. Control offered to send vehicle but family was hesitant. Child was sleeping at time of call and family advised to keep an eye out and when he wakes up they can call if still feel worried . Member # 10559 - Tyron Thomas |
| 09 Apr 2023 - 19:48 - Received a call from Elizabeth on 0678537735 requesting that her daughter who is a 25 year old female Type 1 diabetic residing at 5-3rd avenue in Da Gama Park, Simons Town be taken through to FBH for consistent vomiting throughout the day. On scene contact is the patient on 0620405396 Sthe. I advised the caller it is not a problem we can send someone out to assess the patient but if she is not a member then there would be a private bill which the caller did not want to accept as it cost too much, I then offered to log the call on her behalf with Metro ambulance and did so under reference 1735 which I have now handed over to Elizabeth for her to remain in contact with them - Abi Bussio |
| 09 Apr 2023 - 05:50 - A5 reports their base radio is dead - crews have just arrived on a call and will look into it further once completed - Abi Bussio |
| 08 Apr 2023 - 23:28 - Received a call from a gentleman on 0842689776 who reports someone was bitten by a dog earlier today and they are needing a tetanus injection and wanted to know if we would do that - I advised we do not but FBH should be able to assist, he asked if they definitely do tetanus injections which I replied I believe they do but cant 100% confirm, he then asked if they would need to take an ambulance to get into the hospital which I advised that if the patient is comfortable to go privately then they can go privately and will still be seen to. - Abi Bussio |
| 08 Apr 2023 - 23:03 - Received a call from Gale on 0836548192 who reports her son is addicted to anxiety medication, sleeping tablets and alcohol and is now threatening self harm, the patient has been refusing to go through to rehab or hospital and is currently threatening to cause self harm using a knife to his wrists, the caller wanted to know what the process is from her on and what she can do. I advised the caller we can assess the patient but he would need to agree to go through to hospital with an ambulance and at hospital he will most likely be put on a 72 hour watch due to threatening self harm otherwise if he becomes a threat to himself or others and refuses any medical treatment then SAPS would need to restrain him and transport him through to hospital. I did offer multiple times to send someone out to assess the patient but the caller said she wanted to speak to patient first and she would get back to me when she has decided what to do. - Abi Bussio |
| 07 Apr 2023 - 21:38 - Mr Meeser called by mistake 0824943783 (7565) - Jarod Echardt |
| 07 Apr 2023 - 17:57 - @17h16. Received a call from Sandra for 9B Cravagen road in Simons Town for her daughter who is reportedly having a manic episode as described by the caller the patient is trying to hurt her and breaking multiple objects and throwing items around the house, the caller spoke to her GP who advised that the patient needs to go to FBH, the caller tried to contact Simons Town SAPS who advised they have no vehicles available and her friend is an ex Sargent and told her that if SAPS says there are no vehicles then they cant help, I advised the caller that if the patient is aggressive then unfortunately we cant transport the patient in an ambulance so I will try to make contact with SAPS which the caller then stated that the patient is not aggressive they have restrained her which wont last long, I advised the caller that if the patient is throwing stuff and trying to attack the caller that is classified as aggressive , the caller then said its fine she will take her privately to FBH and slammed the phone down, I was unable to phone her back as no contact number was provided. I then contacted FH SAPS who advised their vehicle is collecting staff for night shift, OV SAPS has 1 van which is on a complaint in Masi and then needs to come back to the station and Simons Town has no vans at all. Lindi aware of the call - Abi Bussio |
| 07 Apr 2023 - 17:22 - Call from unknown number testing Mrs Hurrell telecare at 6 Greenside, Carlton road in Fish Hoek, the caller advised he is the patients son and they havent used the telecare in a while so wanted to make sure it is still working . - Abi Bussio |
| 07 Apr 2023 - 14:47 - Call from unknown number testing Mrs Hurrell telecare at 6 Greenside, Carlton road in Fish Hoek, the caller advised he is the patients son and they havent used the telecare in a while so wanted to make sure it is still working . - Abi Bussio |
| 07 Apr 2023 - 11:07 - Call from unknown number testing Mrs Hurrell telecare at 6 Greenside, Carlton road in Fish Hoek, the caller advised he is the patients son and they havent used the telecare in a while so wanted to make sure it is still working . - Abi Bussio |
| 07 Apr 2023 - 08:37 - Call from unknown number testing Mrs Hurrell telecare at 6 Greenside, Carlton road in Fish Hoek, the caller advised he is the patients son and they havent used the telecare in a while so wanted to make sure it is still working . - Abi Bussio |
| 07 Apr 2023 - 03:47 - Netcare911 phoned @03:32 to hand over a call they got from ER24 @03:18 for a adult male that OD on unknown amount of tablets address is 1 Seagull Rd Scarborough Pt. on Momentum health medical aid REF#5034 for this call - On scene contact 0829275017 phoned 3 times no answare - Spoke to Lindi she advised to hand the call back to Netcare
- Jarod Echardt |
| 06 Apr 2023 - 23:27 - @22h30 (0727649982) - A lady called for daughter who is @FBH that is pregnant in the first trimester needing to go to GSH but cant wait or a government ambulance witch would take about 5 to 6 hours - Pt. does have a IV line but is unsure of what meds was given for the pain - Caller wanted to know how much was the cost and can CMR do it. Advised the caller do to the Pt. having a IV line and the possibility of pains meds given will need to work out the rate but would need to phone FBH to find out what meds was given to the Pt witch I call FBH @22:38 but was unable to give Pt. info - Phoned Lindi @22:44 asking to help with rate if (ILS - R3885.00) - or (ALS - R5035.00). Phoned the lady back saying she will need to get the info on what meds was given as FBH want give Pt. info out witch she replied with (she will try but her my daughter just phoned saying I'm fine not in much pain i dint mind waiting). - Lady still has not phoned back yet. - Jarod Echardt |
| 06 Apr 2023 - 16:46 - Received a call from Kari on 0716641672 who reports she has been taking medication containing high amounts of lithium which has now caused her to have a high lithium levels in her blood flow which she is now concerned about and wanted to know what she could do to drop those levels, I advised he to make contact with her Doctor who is Dr Shani Van Der Merwe. The patient advised she would do so. I have consulted with Lindi regarding the call. - Abi Bussio |
| 06 Apr 2023 - 13:39 - Received a call from Mrs Dawn Mol (MEMID:9634) who had recently burnt he arm (Wrist and forearm) with hot soup - She saw a sister at dischem who popped and drained the blisters - She would like advice on treatment - Advised she allow the wound to dry and apply burn shield and take panado for pain - Also advised she monitor the wound for any signs of infection (Raised and red, pus, feeling unwell) she should seek medical attention from either a GP or give us a call - Brice Lancaster |
| 06 Apr 2023 - 11:23 - Received a lifeline alert for Mr Hendrik Goedhart (MEMID:10010) Unable to make contact via device - called alternative number and made contact with Nikki - she says he is with his carer and may have pushed it in error - said she will check and call back if needed - Brice Lancaster |
| 06 Apr 2023 - 11:22 - Received a call from Kingsbury regarding a discharge for Monica Behr, she was transported as per 20230405/4 - They wanted to know if we could transport her back to Noordhoek Manor -I explained that as she is not a member we would have to charge her a private bill and that since she was on Momentum Incentive the best option would be to go via her medical aid and they would arrange for her discharge and transport - Received a call from Noordhoek manor asking the same thing and provided the same explanation - then received a call from Mr Chritopher Staines (MEMID:6097) stating that his mother was a dependent on his membership, after checking the dependents on 6097 I was able to confirm she was NOT included on his dependents and that we would be happy to transport her but it would be at a cost - Tried to explain he should contact Momentum Health and attempt to arrange with them - He said he will call back and see about arranging a membership for his mother at a later stage - He advised he was going to transport his mother to Noordhoek Manor himself - Brice Lancaster |
| 06 Apr 2023 - 09:21 - Lifeline alert received from Mrs Anke Sonnekus (MEMID:5318) - called device but was unable to communicate - called her cell and confirmed all is in order and no medical assistance required - Brice Lancaster |
| 06 Apr 2023 - 08:29 - Received a call from 0217863906 from a lady reporting her daughter is having an asthma attack near boulders beach at a guest house which they work at, the guesthouse is not covered by the CMR so the caller wanted to know what would happen now, I advised the caller that there would be a private bill and she asked what it would be so I advised the bill starts at about R1000.00 and increases depending on level of care - the caller then said "Never Mind" and ended the call. - Abi Bussio |
| 05 Apr 2023 - 16:49 - Received a call from 0836000690, Paul Cooke, MEMID:8153 (Dependent) with no audio - called back and confirmed that there was no medical assistance needed. - Brice Lancaster |
| 05 Apr 2023 - 12:47 - Received a call from 083 675 8472, William King, MEMID: 3484, but no audio received - called back and Mr King explained it was a pocket dial - no assistance required. - Brice Lancaster |
| 05 Apr 2023 - 09:33 - @09:02 Received a call from 0769978422 saying she received a email @02h45 from one of her students that the email was a suicide note - advised that she will need to phone SAPS as they do the wellness checks and i will see what i can do from my side - spoke to Lindi about the call - myself and Lindi phoned the students number (0712755441) when the call was answered by the Pt. husband Alex he said she is fine she as taken tranqipam to go sleep - Lindi did give the suicide perversions number and a cuncler number - caller was phoned back and told the Pt. is fine the husband is with her - Jarod Echardt |
| 05 Apr 2023 - 09:31 - Fire confirmed they are performing a controlled burn outside Slangkop estate from 0830 onwards - explained that the reported fire is not exactly in slangkop estate, but rather on the mountainside behind imhoffs gift - fire confirmed this is part of the controlled burn - Brice Lancaster |
| 05 Apr 2023 - 09:12 - A4 reported a fire on the mountain about 500m past the last house outside Ocean View, towards the Fish Hoek side - Reported it to Fire and Rescue, REF:1001 592 944 - Brice Lancaster |
| 04 Apr 2023 - 23:20 - My lifeline activation from 18 briar close , silverglades , Mr Michael Klopper member #9287 . Called back and all in order. Mr Klopper was placing device on charge and pressed by accident . - Tyron Thomas |
| 04 Apr 2023 - 15:05 - Received a call from 0782635406, Stephen Zaaiman, MEMID: 8978 - voices could be heard in the background but they were not answering the greeting or questions - Attempted to call back and left a voicemail - Attempted to call main member 0784557730, Lara Lutticken but was unable to get in touch with her - left another voicemail - Requested they call back should they require any assistance - Lindi Bredenhann |
| 04 Apr 2023 - 11:11 - Accidental MyLifeLine activation from Mrs Pickering Lake Michelle, 56 Northshore Dr, The Lakes (5583)- she advised all is well - Jarod Echardt |
| 04 Apr 2023 - 08:11 - Mrs Finn activated her lifeline by mistake all is good 47 Upper Recreation Road, Fish Hoek, (10275) - Jarod Echardt |
| 03 Apr 2023 - 15:08 - Got a call from ER24 regarding a call for 7 2nd Avenue, 83 year old male, Michael Rowe experiencing severe abdo? Ulcer? pain - ER24 unable to confirm if patient has medical aid - Received OS contact number 0612896412 - called on scene and Priscilla confirmed that patient does not have Medical Aid - Explained if we respond there may be a private bill - Priscilla said she will try get in touch with Mr Rowes family and see if they will accept the private bill - In the meantime, I logged the call with Metro (REF:2009) and provided this info to Priscilla so she can follow-up with them - Handed the call back to ER24 - Brice Lancaster |
| 03 Apr 2023 - 14:32 - Received a call from 0838004051 and briefly spoke to a man before the call cut out - I was able to get in touch with the caller - Michael Knight, A manager at Due South Bistro in Simons Town - He says an elderly Female sitting at the outside tables was feeling unwell - hunched over? Possible Abdo issues? - By the time I got in touch with Michael, the couple had left the scene - Advised they were possibly getting private transport to hospital or GP - Asked to call us back should they resurface and require assistance - Brice Lancaster |
| 03 Apr 2023 - 11:19 - Received a call from Mrs Muriel Rubin, MEM ID:10132, she is requesting someone to be sent as her son was shouting and making aggressive threats towards herself and builders at their location - He is now calm and speaking with one of Mrs Rubins friends - I explained we can send someone through but if he is now calm and uninjured, all the crew will be able to do is take his vitals - we cannot force him to be transported anywhere and cannot perform any kind of psychiatric evaluation - provided her with the Family Council Centre contact number (0210230016) as they will have the resources available to assist andor get her in touch with those who can - I also advised if he is making physical threats to herself and/or others on their property, she should get in touch with SAPS - as we cannot send crew to unsafe scenes and they will have legal authority to perhaps detain him for evaluation. - Brice Lancaster |
| 03 Apr 2023 - 08:28 - Received a phonecall from Mainline Civil Engineering Contractors CC. Cape Town Branch. 58 Newmarket St, Woodstock - 0214617499 - one of their engineers inhaled Trigonox and requires assessment - Explained we are located in FH and provided numbers for Metro, ER24 and Netcare - advised she call them as they are located within their area - Brice Lancaster |
| 02 Apr 2023 - 06:43 - Received a call from Howard on 0832675960 looking for an ambulance for 74-5th avenue, Kensington, Cape town for a 63 year old male who is unresponsive, I advised the gentleman we unfortunately dont have vehicles near there but I will happily phone services to try get an ambulance there, I contacted Netcare911 who wanted the patient medical aid details and then advised they dont have any vehicles available in that area when I could not give them medical aid details, Er24 advised that Metro was already on scene, I contacted Metro who advised Ambulance 33 is on route but they would get an exact location, I contacted Titanium Medical based in the northern suburbs who advised they unfortunately dont run that area, I contacted Howard Back to ask if any vehicles have arrived on scene and he advised he thinks the patient has been deceased for the past 30 minutes and that a metro ambulance has arrived on scene - Abi Bussio |
| 01 Apr 2023 - 21:36 - Received a call from Howard on 0832675960 looking for an ambulance for 74-5th avenue, Kensington, Cape town for a 63 year old male who is unresponsive, I advised the gentleman we unfortunately dont have vehicles near there but I will happily phone services to try get an ambulance there, I contacted Netcare911 who wanted the patient medical aid details and then advised they dont have any vehicles available in that area when I could not give them medical aid details, Er24 advised that Metro was already on scene, I contacted Metro who advised Ambulance 33 is on route but they would get an exact location, I contacted Titanium Medical based in the northern suburbs who advised they unfortunately dont run that area, I contacted Howard Back to ask if any vehicles have arrived on scene and he advised he thinks the patient has been deceased for the past 30 minutes and that a metro ambulance has arrived on scene - Abi Bussio |
| 01 Apr 2023 - 19:40 - Received a call from Abida on 0832935432 she reports her mom in law has just passed away and she would like for the patient to be transported to 2Mill to the Morgue, I advised that unfortunately that no ambulance will transport a deceased patient from Home to a hospital. She advised the patient lived at 15 Clan Stewart and has already been declared by Dr Klemp who is with the patient. I offered to give the caller a contact number for an undertaker but struggled to locate a contact number so made contact with D.Behr on RV1 to receive a contact number for the under taker and another call came in so D.Behr offered to make contact with the caller to assist her with how to make arrangements with the undertaker. - Abi Bussio |
| 01 Apr 2023 - 19:19 - Accidental MyLifeLine activation from Mrs Dallas at 6 Pilot way kommetjie - she advised all is well - Abi Bussio |
| 01 Apr 2023 - 02:46 - As per previous OB entry - no damage spotted on vehicle by crew members when they arrived at hospital - Abi Bussio |
| 01 Apr 2023 - 02:21 - A3 reports glass bottle was thrown at the ambulance during an altercation between people in the road - will confirm if there is any damage once they arrive at FBH where there is better light and safety - the crew also currently have a patient on board and therefore can not stop - Abi Bussio |
| 01 Apr 2023 - 02:21 - Received a call from 0761045550 reporting he is a friend of the patient we transported from 2 Cottage close, Noordhoek this evening - they have located the patients medical aid card and would like to know if the patient should rather remain where he is or be moved to a private facility and he would like to speak to the medic that treated the patient to find out what they would advise - I advised the gentleman that they would need to make contact with the Doctor currently treating the patient to make arrangements for the patient to be transferred out and if he is stable enough to do so. They will make contact with the patients treating doctor and then go from there. - Abi Bussio |
| 01 Apr 2023 - 00:05 - Received a call from 0761045550 reporting he is a friend of the patient we transported from 2 Cottage close, Noordhoek this evening - they have located the patients medical aid card and would like to know if the patient should rather remain where he is or be moved to a private facility and he would like to speak to the medic that treated the patient to find out what they would advise - I advised the gentleman that they would need to make contact with the Doctor currently treating the patient to make arrangements for the patient to be transferred out and if he is stable enough to do so. They will make contact with the patients treating doctor and then go from there. - Abi Bussio |
| 31 Mar 2023 - 22:19 - A3 main Oxygen line unable to provide enough Oxygen pressure to the ventilator - crews Jessica and Dani will notify D.Zimmerman - Abi Bussio |
| 30 Mar 2023 - 17:52 - RV1 Mel reports a vehicle reversed into her, slight damage to RV1 bumper and other vehicle has damage to back light. RV1 is making way to local SAPS station to file an incident report. Incident took place in Claremont. No injuries reported - Abi Bussio |
| 30 Mar 2023 - 15:56 - Accidental activation - MyLifeLine from Mrs Mitton - Abi Bussio |
| 30 Mar 2023 - 15:56 - Received a MyLifeLine activation from Mr Matthews who wanted to test his device and confirmed all is well - Abi Bussio |
| 30 Mar 2023 - 11:11 - Received a MyLifeLine activation from Mr Matthews who wanted to test his device and confirmed all is well - Abi Bussio |
| 30 Mar 2023 - 10:27 - Received a call from Matawe on 0738882055 - address is 2611 Masemola road in Masi for a 39 year old female who is 2 months pregnant experiencing severe PV bleeding, caller thinks the patient is having a miscarriage. The patient is unable to accept private billing therefore call handed over to Metro and logged under reference 1073 - Abi Bussio |
| 30 Mar 2023 - 05:10 - Accidental MyLifeLine from Mr Klopper - he advised all is well - Jarod Echardt |
| 29 Mar 2023 - 14:41 - A4 reported that the front window was hit with a stone - not too big but most definitely a visible mark on the front windscreen passenger side. Ronnie will report it to D Zimmerman
- Lindi Bredenhann |
| 28 Mar 2023 - 07:41 - Janet Gillet lifeline is activated could hear her talking to other as the location is showing she is at the Fish Hoek traffic department myself and Lindi both spoke to her and there was people talking in the back round (10022) - Jarod Echardt |
| 27 Mar 2023 - 09:50 - Received a call from 0832861780, Franz Schamm, MEM ID:10388 - no response after greeting. Called back and Mr Franz Schamm confirmed it was a pocket dial - No assistance required. - Brice Lancaster |
| 27 Mar 2023 - 08:55 - Received a call from 0824190090, Maxine Van Den Berg, MEM ID:7335 - no response after greeting. Called back and Mrs Van Den Berg confirmed it was a pocket dial - No assistance required. - Brice Lancaster |
| 26 Mar 2023 - 00:25 - Received call from 0832442960 Courtney saying there is a guy on main road, near dale brook tidal pool having a sycotic breakdown, is very violent, i said we can call saps but cannot assist if he is violent, tried calling Muizenburg saps on 0217879000 and 02178879014, numbers not working, called fh saps and told them, they said they dont have any cell numbers for Muizenburg caus its probable load shedding??? explained call to them - Ronald Windell |
| 25 Mar 2023 - 16:18 - Doreen called 082 461 0384 , shes been having diarrhea since yesterday . Pt was at a function had had food and fell ill afterwards. Pt said her and another friend fell ill. Pt wanted advice to what to do and possible meds. Pt was given advice over the phone as what to look out for and what meds to get. Pt was also offered a CMR response to have a look and check her put. Pt is not a member of cmr and was briefed about private billing should we come out and maybe transport. Pt said she will wait it out till later and if no changes will call cmr back. - Tyron Thomas |
| 24 Mar 2023 - 23:19 - Adult male on 0729929233 phoned on behalf of the patient - the patient spoke and advised that she has been placed on an anti depressant which causes constipation by a specialist whom she has advised that she already suffers from constipation so she advised me that she will be stopping the medication until she can see the specialist again. - Abi Bussio |
| 24 Mar 2023 - 21:08 - Adult male on 0729929233 phoned on behalf of the patient - the patient spoke and advised that she has been placed on an anti depressant which causes constipation by a specialist whom she has advised that she already suffers from constipation so she advised me that she will be stopping the medication until she can see the specialist again. - Abi Bussio |
| 24 Mar 2023 - 20:28 - Received a call from Niell on 0827747114 wanting to know if he has accidentally swallowed a fish bone, he is not sure if it has gotten lodged in his throat or just cut his throat but it appears to be a small bone, the patient reports he did cough up a little of blood. This incident took place about 20 minutes ago and the patient is showing no signs of SOB or issues with the fish bone but wanted to know if he should go through to hospital or leave it until the morning, I advised the patient should be assessed as it cant be confirmed it the bone is lodged in his throat or not and it would not be advised he goes to sleep and possibly risks choking on the bone in the night. Lindi advised about the call - Abi Bussio |
| 24 Mar 2023 - 19:19 - A5 reported Red lights did not want to switch off - took the fuse out and put it back again seems to be working again. - CMR GO |
| 24 Mar 2023 - 18:52 - A5 reported Red lights did not want to switch off - took the fuse out and put it back again seems to be working again. - Brice Lancaster |
| 24 Mar 2023 - 12:16 - E/A web dispatch came through for a transfer Gatesville to TMH Brice called receiving facility currently no beds available and can only accept later during the day. Lindi spoke to E/A advise of the above for now need to hand the call back to them due to this as we are unable to guarantee and available vehicles later during the day. Spoke to Kagheslo - Lindi Bredenhann |
| 24 Mar 2023 - 11:38 - E/A web dispatch came through for a transfer Gatesville to TMH Brice called receiving facility currently no beds available and can only accept later during the day. Lindi spoke to E/A advise of the above for now need to hand the call back to them due to this as we are unable to guarantee and available vehicles later during the day. Spoke to Kagheslo - Lindi Bredenhann |
| 24 Mar 2023 - 03:59 - Received a call from Pamela for Fire requesting an ambulance in Fish Hoek in second avenue for a male patient who fell in shower now complaining of back pain. The fire crew are still with the patient but requesting an ambulance for the patient. I asked if the patient was on medical aid or a member of CMR which the Pamela was unable to confirm and instead of speaking to the crew on scene she opted to rather contact Metro so long and will phone back if they require further assistance. - Abi Bussio |
| 24 Mar 2023 - 01:08 - Received a call from Pamela for Fire requesting an ambulance in Fish Hoek in second avenue for a male patient who fell in shower now complaining of back pain. The fire crew are still with the patient but requesting an ambulance for the patient. I asked if the patient was on medical aid or a member of CMR which the Pamela was unable to confirm and instead of speaking to the crew on scene she opted to rather contact Metro so long and will phone back if they require further assistance. - Abi Bussio |
| 22 Mar 2023 - 19:58 - Fish Hoek SAPS (Sgt Bobnia 0644532670) phoned for a lady that got abdo pain after having surgery done a few days ago Pt. is at the Fish Hoek train station - call was logged with metro REF# 2506 - Jarod Echardt |
| 22 Mar 2023 - 16:52 - Received a call from a gentleman named Morgan on 0727242900, he is currently outside the Fish Hoek Fisheries on Fish Hoek Main road with a 51 year old male who was found on the side walk, patient is deaf and mute currently communicating through writing, the patient has ?dislocated his knee. I consulted with Lindi and the call has been handed over to metro under reference 2215. I advised the caller of the above. - Abi Bussio |
| 22 Mar 2023 - 13:44 - A4 crew report MVA near the fourways - no injuries on the scene, crew proceeding to their transfer - Abi Bussio |
| 22 Mar 2023 - 12:08 - Received a call from Masentia at ER24 for 9 Glindon road in Fish Hoek for an 88 year old male with ?CVA on De Beers Medical Aid under reference 0167. On scene contact numbers is 0833267071/0839755925, I contacted on scene who advised they DO NOT WANT an ambulance, the patients daughter phoned for an ambulance but the patient and caller does not want an ambulance. I advised ER24 of this and they said they will need to confirm with on scene and then will let us know - Abi Bussio |
| 22 Mar 2023 - 09:07 - Received a call from Masentia at ER24 for 9 Glindon road in Fish Hoek for an 88 year old male with ?CVA on De Beers Medical Aid under reference 0167. On scene contact numbers is 0833267071/0839755925, I contacted on scene who advised they DO NOT WANT an ambulance, the patients daughter phoned for an ambulance but the patient and caller does not want an ambulance. I advised ER24 of this and they said they will need to confirm with on scene and then will let us know - Abi Bussio |
| 21 Mar 2023 - 18:40 - Accidental MyLifeLine from Mrs Gillet - she advised all is well - CMR GO |
| 21 Mar 2023 - 18:00 - Accidental MyLifeLine from Mrs Gillet - she advised all is well - Abi Bussio |
| 21 Mar 2023 - 16:55 - Accidental MyLifeLine from Mrs Gillet - she advised all is well - Abi Bussio |
| 21 Mar 2023 - 13:16 - Accidental MyLifeLine from Mrs Gillet - she advised all is well - Abi Bussio |
| 19 Mar 2023 - 11:24 - TOC11:17 0814764837 Lewellen works for CCT called for a baby that not breathing in Masi 1731 Ntantala Rd while on the phone caller said baby will be taken to FBH privately - Jarod Echardt |
| 18 Mar 2023 - 16:38 - I phoned metro back to advise them to keep the call pending as we await an update from on scene - Abi Bussio |
| 18 Mar 2023 - 16:38 - Received a call from Edwin at metro on 0219370500 requesting assistance with reference 1287 for an adult female that collapsed at St James Tidal pool. I contacted on scene and spoke to Mr Naidoo on 0833751156 who advised his sister went for a swim and came out of the water where she collapsed near a rock, the lifeguards began giving the patient oxygen and she appears to be coming around. The caller advised she seems to be doing alright but there are lots of people around all talking at once, I asked if the patient was possibly on a medical aid which he advised no she is not but possibly on a travel insurance as she is from the UK. I offered to dispatch a vehicle but advised there is a possibility of a private bill which the caller then advised was alright but he has our contact number and would phone back if an ambulance is still required as the patient is improving but they might also just take the patient privately. - Abi Bussio |
| 18 Mar 2023 - 16:19 - Received a call from Mrs Paulson 0735891442 looking for advise regarding her sons athletic foot toe which the nail is lifting from due to chemo treatment, caller wanted to know what she can put over it, I spoke to Lindi and advised the caller of salt water or anti septic to help infection and a plaster, she said thank you
- Abi Bussio |
| 18 Mar 2023 - 15:47 - Received a call from 0820483365 looking for a facility to take a 34 year old female with a temperature and feeling unwell, he advised they are not on medical aid. I advised the nearest facility would be FBH. - Abi Bussio |
| 18 Mar 2023 - 15:30 - Received a call from 0798940137 - answered call but no response from other line, tried to phone back but no response - Abi Bussio |
| 18 Mar 2023 - 15:23 - Received a call from a lady on 0810420202- reports her mom looks unwell she wanted to know the cost for someone to come out and assess the patient, I advised her of our call out fee and then she said she would rather phone FBH, I then gave her the number for Metro ambulance - Abi Bussio |
| 18 Mar 2023 - 14:24 - Received a call from Amy on 0846199927 - she reports she is feeling unwell and would like her iron to be checked, she wanted to stop at the office but I advised it is not always guaranteed that we have paramedics for walk ins as well as we dont test iron, I then advised her to try either a pharmacy otherwise FBH which she said that she would possibly try. I did offer to send someone out to assess her but she said she would phone back if she feels worse. Patient sounds like she is driving. Membership number 10021 - Abi Bussio |
| 18 Mar 2023 - 14:22 - Received a call from 0718128132 - Missed call - attempted to phone back but no response, non members - Abi Bussio |
| 18 Mar 2023 - 12:00 - Received a call from 0718128132 - Missed call - attempted to phone back but no response, non members - Abi Bussio |
| 18 Mar 2023 - 04:38 - @4:15 received call from Metro ref 0223 for a multiple stabbing at 31 colombia st, ocean view, called saps to inform them, they will send van out, call back number from metro does not exist 0636939451, Calles saps back to find out if there is a pt, they say they waiting on scene for us, asked if there is a pt they dont know, told saps to call us back if there is a stabbing victim - Ronald Windell |
| 17 Mar 2023 - 11:51 - TOC - 11:34 (0822182041) a lady phoned in asking if CMR can go to 20 SeaHof courts in Fish Hoek to see if her mom is fine as she is not answering her phone and she is COVID+ . Spoke to Lindi about the call she asked if the Pt. a member of CMR advised no Lindi then replied send SAPS out as they do wellness checks - Phoned the lady back and said that CMR will phone F/H SAPS - TOC F/H SAPS 11:42 call taker will send a vehicle out - Jarod Echardt |
| 16 Mar 2023 - 16:49 - A3 involved in an MVA - Recreation road - Sheila in ambulance - reports no injuries but there is vehicle damage. Other vehicle damaged but also no injuries. As per telephone understanding - the other vehicle pulled out of a parking space and went over the red robot. D Zimmerman went down with Taryn. Vehicle will be making way to FH SAPS - as well as the other vehicle. All necessary details received. Vehicle will remain on duty. - Lindi Bredenhann |
| 16 Mar 2023 - 02:54 - Received a call from Constable Nomama on 0217838306 from OV SAPS who reports they have located the patient from below, patient is outside Blue water estate on Kommetjie road, reportedly with gunshot to his legs and hips, patient is reportedly still concious and talking. SAPS is still on scene. As per Metro call is still pending and no ambulance has ben dispatched as of yet - I consulted with Lindi who advised we rather let metro handle the call. - Abi Bussio |
| 16 Mar 2023 - 02:29 - Received a call from Mr Apollo at Metro for ref 0513 and on scene contact number being Vuvu 0608232073. The report came in as multiple gunshots to victims legs, somewhere in Atlantic drive which was then said to be Blue Water Estate, Kommetjie. I attempted 3 times to get in contact with on scene but had no luck. I then confirmed the address with metro but still had no luck with reaching on scene. I spoke to Lindi and confirmed with her as well as metro that we are unable to assist with the call due to no vehicles available. Unfortunately due to lack of information regarding the scene as well. I then phoned metro back to advise them of this and was notified that Ambulance 7 was on route - Abi Bussio |
| 16 Mar 2023 - 02:05 - Received a call from 0795363340 caller is an adult female who reports her 23 year old son ?broke his hand about an hour ago, the patient is currently struggling with pain and they would like for the patient to be given some pain medication to last through the night until he is able to go to his GP in the morning. I advised that we could come out and assess the injury but if any pain medication is given from our side he would need to go to hospital which he does not want to do right now. The caller advised all was well they would rather take him down to FBH - Abi Bussio |
| 16 Mar 2023 - 02:02 - Received a call from Nicola on 0828952342 reporting her 96 year old father in law fell causing him to knock his head approx 3 days ago and since then the patient has had consistent vomiting. They were on holiday in paternoster so they took the patient through to Vredenburg hospital but brought him through to TMH at approx 4am this morning. The family is not happy with the patients treatment at TMH and would like for him to be transferred out of TMH and taken to CMC, I advised that is something we can assist with but we would need a referring doctor and an accepting doctor between the two facilities, the caller then advised that the doctor at ER TMH does not want to discharge the patient. I consulted with Lindi regarding the above and she advised we would need to have the two doctors first being referring and second being accepting before we transport the patient. I contacted the caller of the above and she advised she would ask her husband to try get the doctor to make the arrangements and if they manage to get it right then will call back. - Abi Bussio |
| 15 Mar 2023 - 19:47 - Received a call from Nicola on 0828952342 reporting her 96 year old father in law fell causing him to knock his head approx 3 days ago and since then the patient has had consistent vomiting. They were on holiday in paternoster so they took the patient through to Vredenburg hospital but brought him through to TMH at approx 4am this morning. The family is not happy with the patients treatment at TMH and would like for him to be transferred out of TMH and taken to CMC, I advised that is something we can assist with but we would need a referring doctor and an accepting doctor between the two facilities, the caller then advised that the doctor at ER TMH does not want to discharge the patient. I consulted with Lindi regarding the above and she advised we would need to have the two doctors first being referring and second being accepting before we transport the patient. I contacted the caller of the above and she advised she would ask her husband to try get the doctor to make the arrangements and if they manage to get it right then will call back. - Abi Bussio |
| 14 Mar 2023 - 18:56 - A5 reports their SATS monitor not working - CMR GO |
| 14 Mar 2023 - 14:50 - A5 reports their SATS monitor not working - Abi Bussio |
| 14 Mar 2023 - 14:31 - Accidental MyLifeLine activation from Mrs Smith - Abi Bussio |
| 14 Mar 2023 - 14:11 - Received a call from Netcare911 for a call in Newlands - I advised we do not have any vehicles available in that area - Abi Bussio |
| 14 Mar 2023 - 11:54 - Accidental MyLifeLine activation from Mr Hoy - Abi Bussio |
| 14 Mar 2023 - 11:11 - MyLifeLine activation from Mrs Sonnekus she activated it by accident and apologized. - Abi Bussio |
| 13 Mar 2023 - 15:09 - Received a call from a gentleman looking for an ambulance in Paarl area on 0799352792 - I advised we unfortunately dont run to that area, I gave him the metro ambulance contact number as i was unable to understand the address they are at. - Abi Bussio |
| 13 Mar 2023 - 12:53 - Mrs O Linn My lifeline accidentally went off, no emergency. - Lindi Bredenhann |
| 13 Mar 2023 - 09:22 - Mr PH Moon busy testing his MyLifeLine device - Abi Bussio |
| 12 Mar 2023 - 19:47 - Adding for last in entry 12 Mar 2023 - 19:45 1 Landers close Kommetjie - Jarod Echardt |
| 12 Mar 2023 - 19:45 - (TOC@19:25) - Metro phoned (REF#1784) (TOC for metro was made @18:38) for a adult male that is unresponsive call was handed over to the from fire control - Phoned fire control spoke to Abby she then advised the Pt. is code BLUE and said that Kommetjie fire is on scene and they declared the Pt. dead - Spoke to Lindi about the call advised to phone Kommetjie to make sure that they DOD themselves - Kommetjie fire advised that they are doing it and truck E68A is on scene Dawson and a Mr Evans is doing the DOD just waiting SAPS to get on scene - Informed Metro that the Pt is code BLUE and that Kommetjie Fire is doing the DOD just waiting on SAPS ( On scene contact 0824993405 ) - Jarod Echardt |
| 12 Mar 2023 - 12:49 - @12:31= Hi my child, 15 had 2 open heart surgeries. She has a doner valve and conduit. PA valve. She had a blackout 2 days ago.. fell on her head. She is a patient of Dr Tribut, Dr Vosloos team. We couldnt reach him on Friday. She had headaches all weekend. But we thought it is concussion because of fall. She is now complaining of chest pain in left side and light wheezing.. get worse when she is lying down. I know roads are closed but wohld it be good to just send Dr level paramedic to make sure she is stabil to wait for consult at Dr Tribut?
@12;32 = The father say Im over reacting but I think she needs a urgent medical opinion.
I Received the above messages and Phoned the number (0762077684) @12:32. The lady said that the patient is with her father at the moment and is having the above symptoms. She said that the father does not want anybody to come and assess the patient as he does not think anything is wrong. I asked if the father would allow the patient to be assessed if we were to send a vehicle and I advised of possible private billing if the patient is not transported. The caller said that the father would not accept a bill and that she will stay in contact with the father and call CMR back if they decide to have the patient assessed. - Jarod Echardt |
| 12 Mar 2023 - 11:10 - Sgt Simons (0798345952) from S/T SAPS called for a Charlie male that has passed away on Misty Cliffs - phoned VOC Lile said that have the call vehicle on the way - Jarod Echardt |
| 12 Mar 2023 - 09:04 - A5 reports 2 cyclists down corner red hill and main road, Simons town, Incident reported to VOC (saalieg) he will send a vehicle - Ronald Windell |
| 11 Mar 2023 - 18:09 - A4 came across a MVA @4ways no injuries on scene D,Zimmerman informed via whatsapp - Jarod Echardt |
| 10 Mar 2023 - 05:46 - received Telecare activation from mem 10010, after phoning several numbers eventually got hold of pt, all in order - Ronald Windell |
| 09 Mar 2023 - 21:36 - Received call from metro for mva on noordhoek main rd, not sure of address, say saps on scene, called saps, they say scene cleared up already, no ambo required metro ref 2434 - Ronald Windell |
| 09 Mar 2023 - 16:16 - Mrs Penfold 0835381320 called for a 2Y old child sudden onset of abdo pain - not able to bend - not constipated did have stool earlier today - caller not sure if he ate something unusual caller is aware that we do not administer meds and leave pt's at home and also cannot do prescriptions for meds - Advised I will send someone to assess - As I was logging call caller called back and said the child is fine now and playing. I did advise to monitor and please call us back if anything changes. - Brice Lancaster |
| 09 Mar 2023 - 15:58 - Mr Morgan 021 7861249 called for his wife - wanted us to come out as his wife is known with Angina and she seems to be having a attact. They did come from the dr and was going to make their way to the hospital. Pt did take her medication on onset of pain. Pt is a bit SOB. While on the phone getting details the pt asked me to hold and spoke to the pt. All seems to have settled and they will be going privt transport. I did advise to please call us even if anything changes en route. They will do if need be. - Brice Lancaster |
| 09 Mar 2023 - 13:55 - A5 reported that they came across an mba vs car on Princess vlei Avenue Newlands. No injuries reported - M pt refusing any kind of treatment. Request traffic. Lindi phoned traffic but they did not want to log the call and was advised they will transfer the call to 107 I explained I am from an ambulance service. I got transferred and the lady at 107 was very irate at traffic as she said they could just log the call not sure why it was transferred as we are an ambulance service. She asked her manager also to follow up on this - Call logged under Ref 1001566080. Crew reported traffic did arrive CCT 34610 - crew stood free and was dispatched to a Pollsmoor call. - Lindi Bredenhann |
| 08 Mar 2023 - 18:52 - RV1 was involved in MVA whilst on the way to a P1 call, mva was at capri robots, Vehicle drove into side rear of RV, has been reported to Darren Zimmerman - Jarod Echardt |
| 08 Mar 2023 - 06:58 - Received a call from 0842988407 - the caller reports her 17 month old boy has been vomiting for approx the past 4 hours continuously which she has never seen him do before, the patient appears to be alright other then when he is vomiting he appears to be zoned out and becomes pale but otherwise patient is singing when he is not vomiting as per the caller, she wanted advise on what to do, I advised that if she is concerned than it would be recommended that the patient does get assessed either by a doctor or paramedic due to continuous vomiting and the possibility of dehydration, the patient is on a medical aid but not a member of CMR, I explained to the caller that I am happy to send someone out to assess her little one but if patient does not go through to hospital then there would more then likely be a private bill of which she then wanted to know the private estimate, I advised her the cost starts at around R1100.00 and will increase depending on level of care for the patient, she advised she will rather take the patient to CMC privately because once she is on the property the patient is fully covered by medical aid and then there is no need to settle a private bill. - CMR GO |
| 08 Mar 2023 - 01:21 - Received a call from 0842988407 - the caller reports her 17 month old boy has been vomiting for approx the past 4 hours continuously which she has never seen him do before, the patient appears to be alright other then when he is vomiting he appears to be zoned out and becomes pale but otherwise patient is singing when he is not vomiting as per the caller, she wanted advise on what to do, I advised that if she is concerned than it would be recommended that the patient does get assessed either by a doctor or paramedic due to continuous vomiting and the possibility of dehydration, the patient is on a medical aid but not a member of CMR, I explained to the caller that I am happy to send someone out to assess her little one but if patient does not go through to hospital then there would more then likely be a private bill of which she then wanted to know the private estimate, I advised her the cost starts at around R1100.00 and will increase depending on level of care for the patient, she advised she will rather take the patient to CMC privately because once she is on the property the patient is fully covered by medical aid and then there is no need to settle a private bill. - Abi Bussio |
| 07 Mar 2023 - 20:30 - Received a call from Netcare under unknown number for call in Guguletho, I advised we do not have vehicles available in that area - Abi Bussio |
| 07 Mar 2023 - 20:27 - Received a call from Sonele at Netcare911 regarding a patient at 2 Watson road in Muizenburg for a 74 year old male that collapsed and still unconscious but breathing. Patient is on Woolworths (wooltru) medical aid. Netcare reference 2303075568. 0714880928 on scene / 0828726258 - Karon is original caller. I made contact with on scene who reproted the 74 year old female collapsed while at the dinner table, she was unconcious for approx 2-3 min and regained conciousness, the patient appears to be alright now but the patients daughter would like for her to be assessed. When i spoke to Netcare911 they advised the medical aid is that of Netcare and that we would need to bill Netcare for the call. I consulted with Lindi regarding the call. Call declined for no vehicles available due to billing issue with regards to Netcare911 not paying. - Abi Bussio |
| 07 Mar 2023 - 04:56 - Zayd injured his Back and Left knee on call 20230307/2 - RV2 was requested to provide stair chair and assist lifting a patient up multiple flights of stairs - during this procedure the patient had to be maneuvered out of the stair chair and had to be moved manually with assistance from Zayd causing the injuries. - Brice Lancaster |
| 07 Mar 2023 - 03:59 - Received a call from Alexis Wolter, 061 956 0389 (MemID: 4148), she was in quite a bit of distress and wanted someone to talk to regarding suicidal thoughts. Explained to her that I'm not quite trained in that field and that CMR doesn't really have counseling resources. I provided for her the 24 hour toll free emergency helplines - Suicide Crisis Helpline 0800 567 567 - Department of Social Development Substance Abuse Helpline 0800 12 13 14 - Lifeline SA 0800 150 150 - Explained to her that these institutions will have counselors and resources available to assist regarding these tough times - Brice Lancaster |
| 06 Mar 2023 - 22:13 - Received a call from Kari Zanello (MemID:5785) regarding a situation - she is a type 2 diabetic with a colonoscopy scheduled for tom (07/03/23), as such she was asked not to eat before hand - her blood sugar is currently 5,7 and she would like advice regarding what to do should it fall further - consulted with Zayd who advised she should monitor her Blood sugar levels and if it drops she should eat something to maintain them at healthy levels as the colonoscopy can be rescheduled - Advised she can call us back should she require further assistance - Brice Lancaster |
| 06 Mar 2023 - 09:34 - Received a call from Private client for a patient in Guguletu, I advised we do not run to that area and asked if patient was on a medical aid which she advised they are not, I gave them metro contact number. - Abi Bussio |
| 06 Mar 2023 - 06:47 - Received a call from 0217890478 - caller resides at Silvermine village - Health care staff told pt to call CMR for an oxygen cylinder as pt noted that she is covid positive with a tight chest, Pt also noted that she has got medication for her chest and at this time just wanted to clarify about the O2 cylinder, pt was advised that CMR does not loan or rent out O2 cylinders, however we would be more than happy to come out to asses. Pt noted that she would take medication and should she not improve she will call back - CMR GO |
| 05 Mar 2023 - 21:11 - Received a call from 0217890478 - caller resides at Silvermine village - Health care staff told pt to call CMR for an oxygen cylinder as pt noted that she is covid positive with a tight chest, Pt also noted that she has got medication for her chest and at this time just wanted to clarify about the O2 cylinder, pt was advised that CMR does not loan or rent out O2 cylinders, however we would be more than happy to come out to asses. Pt noted that she would take medication and should she not improve she will call back - Dannielle Upton |
| 05 Mar 2023 - 19:24 - Received a call from 0729929233 - caller was asking for clarification on medications for colonoscopy - caller noted that the instructions given did not make sense, asked caller what the instructions were and assisted with explaining why medications would need to be ingested at particular times - also advised caller to contact GP if still unsure - CMR GO |
| 05 Mar 2023 - 19:22 - Received a call from 0729929233 - caller was asking for clarification on medications for colonoscopy - caller noted that the instructions given did not make sense, asked caller what the instructions were and assisted with explaining why medications would need to be ingested at particular times - also advised caller to contact GP if still unsure - Abi Bussio |
| 05 Mar 2023 - 18:40 - Metro phoned to report PVA in Koeberg road, Brooklyn, I advised we dont have any vehicles available and that we are based in Fish hoek - Abi Bussio |
| 05 Mar 2023 - 17:59 - Received a call from Ishmael 0644079035 - 27 year old male dislocated his shoulder, patient is now fine and no longer requires medical treatment - Abi Bussio |
| 05 Mar 2023 - 13:43 - Received a call from Ishmael 0644079035 - 27 year old male dislocated his shoulder, patient is now fine and no longer requires medical treatment - Abi Bussio |
| 05 Mar 2023 - 11:52 - Received a call from 0834891352 - the gentleman wanted to know if he could come to the CMR offices and receive a tetanus injection and stitches after being bitten by a dog on his hand. I advised the patient that we do not offer either of the above treatments and should he need them he would need to go to hospital nearest one being FBH. I did offer to have someone assess the wound but he advised it was fine and he ended the call - Abi Bussio |
| 05 Mar 2023 - 11:40 - Debbie from Below OB entry - patient is on probation with the company, the self fire arm training academy in Glen Cairn Quarry, patient at 17 Nerina avenue in Fish Hoek, the patient lives in a cottage on the property and the main owners , Michael (the patient) threated to shoot himself last night with the training academy firearms, the patient has a disciplinary in 2 weeks for negligence at work. All firearms been removed from the house. Nobody staying on the house with the patient due to safety. This morning the patient become abusive towards the main owners. Patient will receive notice later today that he has been suspended. I advised the caller to try hold off on the suspension letter until SAPS has intervened due to it being unknown what the patient will do should he find out that suspension has also been given. The patient does not want to leave the residence as he is under the belief that he has squatter rights. I spoke to Lindi to advised of her update. I have now contacted SAPS FH and spoken to Constable Stofile to advise her of the above situation, she is going to dispatch a vehicle to the patients residence to investigate the situation. The only person at the residence is the patient as other tenants have been told to remain away due to the patient not being cooperative. I then spoke to Debbie again who advised that she will speak to the patients landlord Luwenin on 0614980772 to get him to contact SAPS to advise them on the best route into the cottage at the back of the premises where the patient is located. Debbie advised she will keep CMR update if required - Abi Bussio |
| 05 Mar 2023 - 10:48 - Alexis on 0829274906 - reports her one work colleague is threatening self harm, the patient sent a voice note to his colleagues threatening self harm, I gave her the contact number for the Suicide Prevention hotline as well as advised her SAPS would need to be involved if the patient becomes violent. I then advised the caller I would phone her back once spoken to my Operations manager and then i could provide some more advice. i spoke to Lindi who advised we can send someone out to go and assess but if patient become aggressive then SAPS would need to become involved. I phoned the caller back and spoke to her mom to provied of the above information and she advised they dont know where the patient lives but they are going to try get some more information and then they will phone back if required - Abi Bussio |
| 05 Mar 2023 - 10:27 - Received a call from Metro requesting assistance with a vehicle overturned on Victoria road near the LLandudno turn off. I advised it is a far distance for us to travel and we have no nearby vehicles in that area, metro then said thank you and ended the call. D.Zimmerman notified of the call - Abi Bussio |
| 04 Mar 2023 - 21:28 - TOC - 21:23 received a missed call from 0233425486 - called back at 21:24 - answering service for Shell Ultra City - unsure which option to select, was unable to speak to anyone - Dannielle Upton |
| 04 Mar 2023 - 19:37 - TOC - 19:28 received a call from Mrs. Illet (0761649690), requesting advise for her son, caller advised that her son had recently had the measles vaccination, and was now presenting with measles. caller was advised that we could send a vehicle out to asses pt. caller noted that she would take son via pvt transport to Constantiaberg for test. - CMR GO |
| 04 Mar 2023 - 19:36 - TOC - 19:28 received a call from Mrs. Illet (0761649690), requesting advise for her son, caller advised that her son had recently had the measles vaccination, and was now presenting with measles. caller was advised that we could send a vehicle out to asses pt. caller noted that she would take son via pvt transport to Constantiaberg for test. - Abi Bussio |
| 04 Mar 2023 - 18:22 - Abigail B was mobing the wooden blockage to put in front of the main reception door to prevent flooding with Zayd. Abigail then dropped the wooden plank which fell approx 1m and landed on her left foot, mostly on her big toe. There is currently bruising and swelling to the toes. Big toe and toe next to big toe. Taryn T and Lindi notified - Abi Bussio |
| 04 Mar 2023 - 14:05 - Accidental activation from Mrs Jones in Kommetjie - her daughter was testing the device to make sure it was still working - Abi Bussio |
| 04 Mar 2023 - 11:13 - Accidental pocket dial from 0828994621 - Abi Bussio |
| 04 Mar 2023 - 07:05 - TOC-07h00. Caller from Anton on Telecare on 0827818105 for House 84, Evergreen Noordhoek, Glen Cairn Express Way for Mrs Dunstin who has taken a fall in the bathroom and injured herself needing assistance off the floor. On scene contact 0829401652 -Mrs Dunstin provided. I made contact with on scene and spoke to the patients son who advised he got to the patients house to assist her because he also received the call, he found her unable to get up off the toilet on her own and needed assistance, CMR no longer required on scene as patient is all well and off the toilet. - Abi Bussio |
| 03 Mar 2023 - 19:48 - Received a call from Lesedi from Netcare911 requesting assistance with a patient in Muizenburg/Lakeside who was attacked by 3 pitbulls with injuries unknown. Reference 5488. Contact numbers provided by Netcare : 0739389021 Finn(on scene) or Aura(security company) 0818427308. I contacted Finn which is a control centre for an unknown company who advised their vehicle was on scene but has now left, the patient was attacked by a pitbull in a unknown area of his body as well as injuries unknown. I then contact Aura security company who advised they are communicating with a person who is currently with the patient for a dog bite in unknown location of body but we can call that person who is supposed to be with the patient. I then made contact with Alison on 0735976088 who advised the patient was dragged down his driveway by his dogs who were on lead, the patient has a hip/?broken leg injury and is struggling to move, the dogs have now been put away back into the owners house. I consulted with Lindi who wanted to know if the patient was on a medical aid which I advised I would need to find out first and then contact netcare back as netcare911 said it was one of their clients of security service and we can use their reference for billing. I contacted Alison back who advised the patient is not on a medical aid and will need to go to VIC in an ambulance, she initially said they do not have a choice in accepting private billing which I then advised we would not be able to bill Netcare911 for the call which she then requested we phone Netcare911 back so they can come out. Billing department at CMR currently having issues with claiming back from Netcare911 therefore call handed back to Netcare911 - CMR GO |
| 03 Mar 2023 - 18:40 - Received a call from Lesedi from Netcare911 requesting assistance with a patient in Muizenburg/Lakeside who was attacked by 3 pitbulls with injuries unknown. Reference 5488. Contact numbers provided by Netcare : 0739389021 Finn(on scene) or Aura(security company) 0818427308. I contacted Finn which is a control centre for an unknown company who advised their vehicle was on scene but has now left, the patient was attacked by a pitbull in a unknown area of his body as well as injuries unknown. I then contact Aura security company who advised they are communicating with a person who is currently with the patient for a dog bite in unknown location of body but we can call that person who is supposed to be with the patient. I then made contact with Alison on 0735976088 who advised the patient was dragged down his driveway by his dogs who were on lead, the patient has a hip/?broken leg injury and is struggling to move, the dogs have now been put away back into the owners house. I consulted with Lindi who wanted to know if the patient was on a medical aid which I advised I would need to find out first and then contact netcare back as netcare911 said it was one of their clients of security service and we can use their reference for billing. I contacted Alison back who advised the patient is not on a medical aid and will need to go to VIC in an ambulance, she initially said they do not have a choice in accepting private billing which I then advised we would not be able to bill Netcare911 for the call which she then requested we phone Netcare911 back so they can come out. Billing department at CMR currently having issues with claiming back from Netcare911 therefore call handed back to Netcare911 - Abi Bussio |
| 03 Mar 2023 - 15:08 - Around 13h30 control received a call from E/A regarding a collapsed patient for ILS treatment at apartment 104, Simonsberg, Palace Hill road, Tafelsig. I advsied the dispatcher that we do not operate in Tafelsig but there is a Palace hill road in simons town and could she confirm the address, she then said she would do that, I then received another call from E/A regarding the same address but in Simons Berg so I asked for an idea of which Simons berg it was due to there being a few sperate Simons Bergs in CPT, the caller then hung up the phone. I then received a call at 14h36 logged under call number 20230303/10 for a declaration of death for apartment 104, Simons berg apartments, palace hill road Simons town from a private caller for a declaration of death, the difference between the two calls being the area. According to the caller in Simons Town the patient is a 95 year old female who passed away at approx 11h58 this morning - Abi Bussio |
| 03 Mar 2023 - 11:55 - Received a call from Launa on 0823851937 at 50 Highway in Fish Hoek regarding a 50 year old male who fell approx 2m down some steps landing on the concrete, the patient is still concious and talking, the caller advised non members so I tried to advise of private billing which the caller did not want to accept so they will be taking the patient with private transport through to FBH - I did offer to send a vehicle out to assess the patient - Abi Bussio |
| 03 Mar 2023 - 00:42 - telecare activation at 81 highway, at 00:41, called on scene, carer said all good - Ronald Windell |
| 02 Mar 2023 - 16:08 - Earlier call received from Pedro a car guard for M Pt (security guard) sitting on the pavement ?not doing well - appears sick - looks like mouth ?skew- pt is cons not too sure about talking - Did advise going to log with METRO and will give Pedro an update - Tried to log with Metro no answer (while trying with METRO) - Pedro called back and advised that pt went privt transport. - Lindi Bredenhann |
| 02 Mar 2023 - 09:30 - 0217861441 missed dial - no emergency - Lindi Bredenhann |
| 02 Mar 2023 - 08:46 - A4 out duty collecting stethoscope for AMBU as it is broken - M WIll is aware and will order - Lindi Bredenhann |
| 02 Mar 2023 - 08:45 - RV2 O2 run - Lindi Bredenhann |
| 02 Mar 2023 - 08:45 - A5 in service - and outduty - Lindi Bredenhann |
| 02 Mar 2023 - 08:45 - Netcare called for P1 call in Seapoint - Advised them of our location - Lindi Bredenhann |
| 01 Mar 2023 - 20:49 - received call from 0670398538 saying he had AF in dec, had numbness of face earlier on and has diohrea, he is in his car and wanting to know if he should go to Constantiaberg or come to us for a ecg, explained about private billing as said we could come out, he said he will go to cmc - Ronald Windell |
| 01 Mar 2023 - 17:57 - Kirsty Smith (Mem ID:9825) called (0823958985) as her 4 year old daughter stood on a rusty nail during the day and would like advice - No visible symptoms - Explained it is best to get her seen by a GP for assessment in case she requires a tetanus injection - Brice Lancaster |
| 01 Mar 2023 - 17:29 - Tyron reports that within the grill of A4 there appears to be damage (the black plastic within) - It was pointed out by Danni and Morgan today - It is theorized that the vehicle may have hit a bird at some point, due to the viscera left behind on the damage itself - Specific time and dates of this occurrence is unknown - Brice Lancaster |
| 01 Mar 2023 - 10:35 - Received a call from Mr Caig, John (Mem ID:870) - his wife has tested positive for Covid and would like some advice as to procedure - advised to isolate for 7 - 9 days - avoid social gatherings - inform previous contacts of covid status - To call us should he believe she requires further assessment - Brice Lancaster |
| 01 Mar 2023 - 06:54 - Metro called to assist with a call in Muizenburg for a pedestrian knocked over near the railway lines - Consulted with Lindi and advised no vehicles available - CMR GO |
| 01 Mar 2023 - 06:53 - Metro called to assist with a call in Muizenburg for a pedestrian knocked over near the railway lines - Consulted with Lindi and advised no vehicles available - Abi Bussio |
| 01 Mar 2023 - 06:42 - Received a call from Pastor Nadine Bentley on 0769203210 and a gentleman by the name of Tyron on 0720257771 looking for information regarding the pedestrian knocked over in fish hoek this evening, I advised we are not able to give out any information regarding the patient and her whereabouts but after consulting with Lindi I could advise that the people looking for the patient may contact her daughter who is up to date as to what is happening with the patient - Abi Bussio |
| 28 Feb 2023 - 20:57 - Received a call from Pastor Nadine Bentley on 0769203210 and a gentleman by the name of Tyron on 0720257771 looking for information regarding the pedestrian knocked over in fish hoek this evening, I advised we are not able to give out any information regarding the patient and her whereabouts but after consulting with Lindi I could advise that the people looking for the patient may contact her daughter who is up to date as to what is happening with the patient - Abi Bussio |
| 28 Feb 2023 - 19:51 - Alpha 3 reports their new 5 lead Zoll monitor would not work properly on route to Kingsbury hospital but it appears to be working again, crew coming back to the office to do full monitor checks and will update Taryn Theron who is aware of the situation - Abi Bussio |
| 28 Feb 2023 - 19:37 - Received a call from Russel Human looking for a contact number for E/A and he said he knew we would have it so he phoned us, I dvised him I would give the number off their website and gave him that number which is 0119918000 - Abi Bussio |
| 28 Feb 2023 - 06:59 - Saps vehicle door blew into the side of RV2 with the window - no damage appears to be seen but will be reassessed in light - CMR GO |
| 28 Feb 2023 - 06:24 - Saps vehicle door blew into the side of RV2 with the window - no damage appears to be seen but will be reassessed in light - Abi Bussio |
| 28 Feb 2023 - 03:02 - Saps vehicle door blew into the side of RV2 with the window - no damage appears to be seen but will be reassessed in light - Abi Bussio |
| 27 Feb 2023 - 00:44 - A5 came across a MVA @Edinburgh Rd and Struben Rd Claremont no injuries adultF/P3/G towing is on scene TOC00:40 - Jarod Echardt |
| 25 Feb 2023 - 19:33 - 0768919623 TOC19:26 called for a 24yr old lady that as abdo pain when talking to the caller his talking to other people in the back round then talk to the phone - Pt. boyfriend run down the road to get a doctor - asked is there other services that they can phone due to the private bill so advised about false bay volunteers and metro and gave metros number - Jarod Echardt |
| 25 Feb 2023 - 18:56 - Received a call from 0836007606 who reports her mom has cut her leg - the call ended before I could answer so Phoned back and the caller reports the patient told her not to phone CMR unless they cant stop the bleeding so the caller reports she might phone back if required - CMR GO |
| 25 Feb 2023 - 17:40 - Received a call from 0836007606 who reports her mom has cut her leg - the call ended before I could answer so Phoned back and the caller reports the patient told her not to phone CMR unless they cant stop the bleeding so the caller reports she might phone back if required - Abi Bussio |
| 25 Feb 2023 - 13:44 - Received a call from 0836007606 who reports her mom has cut her leg - the call ended before I could answer so Phoned back and the caller reports the patient told her not to phone CMR unless they cant stop the bleeding so the caller reports she might phone back if required - Abi Bussio |
| 25 Feb 2023 - 13:20 - RV1 stair chair has briefly been moved to A3 for them to complete a service call - Abi Bussio |
| 25 Feb 2023 - 11:29 - Received a telecare from Mrs Norma Glyn - after a few attempts, I managed to make contact with Trisha who is with the patient and advised all is well and they will try have the telecare fixed asap - Abi Bussio |
| 25 Feb 2023 - 10:17 - RV1 received a diverted call from a female caller regarding having a catheter removed. She was advised by RV1 Greg we unfortunately do not remove catheters but she can contact Fish Hoek Home nursing otherwise the patient would need to go through to hospital or contact his GP. The main concern being the patients catheter is leaking when the patient is lying down - Abi Bussio |
| 24 Feb 2023 - 23:52 - received call from 0715406086, could hear music in background, called number back, no answer, possible pocket dial - Ronald Windell |
| 24 Feb 2023 - 11:55 - Jarod did speak to me about the below OB entry - call was logged with Metro - REF was given to caller and advised call logged but we are not able to advise of ETA. SAPS also called Jarod advised that we logged it with METRO they are enroute but we are not able to give ETA. Offered to give REF number to them to follow up but they were not interested. I asked Jarod to follow up with METRO again and he did they were by Westlake. Jarod to then call caller and advised of METRO location. - Lindi Bredenhann |
| 24 Feb 2023 - 11:10 - Received a call from Gavin 0797389501 who got a call from 0734442167 for adult male attacked in his house with a hammer bleeding from the eye and head call logged with Metro REF# 1179 - Jarod Echardt |
| 24 Feb 2023 - 05:26 - M.Suler - Telecare activation for Mrs Gln 81 Highway road - called cellphone all is okay - Jarod Echardt |
| 23 Feb 2023 - 19:08 - M.Sulter taking over night control from J.Echardt, remaining on J.Echardt profile to due profile issues. L.Bredenham aware. - Jarod Echardt |
| 23 Feb 2023 - 17:00 - PVA at Fish Hoek taxi rank call logged with Metro REF#1962 adultM with knocked to the head and ?broken - DZ notified of call - Jarod Echardt |
| 23 Feb 2023 - 08:05 - Mr Moon 19 Trafalgar Place 17th Avenue testing his life line unit - Jarod Echardt |
| 22 Feb 2023 - 13:19 - RV2 - Zayd received a call from 0214937894 but there was no audio or response - attempted to call back but receive "The subscriber you have dialed is not available..." - Brice Lancaster |
| 22 Feb 2023 - 05:20 - telecare activation at 81 highway road, did not call as problem with telecare not lasting 4 hours - Ronald Windell |
| 21 Feb 2023 - 11:17 - Contacted tears and they confirmed they already have a vehicle enroute to the stranded dog in Kommetjie road - Tears vehicle arrived OS and assisted @ 1116 - Brice Lancaster |
| 21 Feb 2023 - 11:07 - RV1 is pulling over to assist a dog in Kommetjie road - returning from 20230221/02 - no pending calls to respond to - Brice Lancaster |
| 21 Feb 2023 - 09:13 - RV2 and A3 deepclean done - Lindi Bredenhann |
| 21 Feb 2023 - 09:13 - Michael called for a M pt with Chestpain at Knead bakery Muizenberg - I spoke to on scene 0733647950 Dean - 43Y M central area chestpain - pins and needles - no cardiac hx - They have phoned METRO ref 0801 but still waiting - I advised the caller that we can most definitely assist explained about privt service -billing / medical aid and they dont have to settle pmt now - caller said he will speak to his directors and I advised I will speak to Metro - Metro advised call still pending - I spoke to Dean who said that the directors does not want to accept privt billing - They are going to go privt transport - Lindi Bredenhann |
| 21 Feb 2023 - 07:57 - Received a call from 0656116606(No membership attached to number) but no one was speaking on the line - called back and confirmed it was a mistaken call - no medical assistance required - Brice Lancaster |
| 21 Feb 2023 - 07:07 - Mrs Mitton was checking her MyLifeLine device is charged and accidentally activated the device - she advised all is well - Abi Bussio |
| 21 Feb 2023 - 05:43 - Received a call from Abbey from Compass Towing on 0767828794 requesting an ambulance for a patient needing knocked over with inury to head, while onthe phone SAPS offered to take the patient privately to hospital - Abi Bussio |
| 20 Feb 2023 - 23:15 - Received a telecare activation from Mrs Glyn - 81 highway, she confirms all is well, the telecare seems to be faulty during 4 hour loadshedding - Abi Bussio |
| 20 Feb 2023 - 15:24 - Spoke to Steve 0749597710 he is currently with a male pt 67Y - Pt had a CVA +-2months ago - sudden onset of Slight weakness to Left arm and general weakness - nonmember - not accepting privt billing - I advised that I will log it with METRO and will phone back with the REF. I logged the call 1879 REF I phoned Steve back and he advised the pt went privt transport. - Lindi Bredenhann |
| 20 Feb 2023 - 02:03 - Received a call from a gentleman on an unknown number looking to do a transfer from Milnerton Medi-clinic to Karl Bremmer hospital for less then R1300.00. I advised It will take me some time to arrange the transfer but they are looking at around R6000.00 for the transfer - the caller then said that is fine they have other arrangements made, he did not realize how far away our service comes from - Abi Bussio |
| 18 Feb 2023 - 23:19 - Mrs Glyn Telecare was activated phoned back all is in order TOC23:13 - Jarod Echardt |
| 18 Feb 2023 - 20:43 - @20:35 0820841295 called when picking the phone up call was placed on hold phoned back twice no answare - inactive membership 5946 - Jarod Echardt |
| 18 Feb 2023 - 19:10 - Ashlee A4 reports Pt. was dropped when her partner was pulling the stretcher out due to the back legs of the stretcher not releasing Ashlee did phone Taryn and advised on what happened on call 20230218/11 - Pt. was not injured just got a fright - Jarod Echardt |
| 18 Feb 2023 - 18:15 - Received a call from 0846264165 - the caller reports a week ago her dad was told his kidneys are functioning on 10-15%, he has decreased since then and the caller tried to make contact with Dr Henrys room who referred them to CMR, she would like to know if they should take him to hospital due to the patient not realy eating, having yellow eyes, swollen ankles and being very sleepy, I advised the caller it is probably best that the patient be assessed, I unfortunately cant tell them the correct thing to do for the patient as we have not assessed the patient fully - she reports she does not want to accept private billing without speaking to her family first so she will contact her family and then phone us back - Abi Bussio |
| 18 Feb 2023 - 15:48 - Mrs Mitton accidentally activated her MyLifeLine and confirmed all was well - membership 10778 - Abi Bussio |
| 18 Feb 2023 - 15:23 - Received a call from Rayna on 0825811852 reports of an adult male having a seizure in a silver taxi outside Bootleggers coffee on Kalk Bay Bay Main road, the caller does not know the patient, I spoke to the taxi driver who is Bafana on 0788570094 who advised it is a client of his in the taxi, we had a bad language barrier and the driver was unable to understand what I was saying so he handed the phone to another lady who said the patient is approx 35 years old, he isnt shaking anymore but sleeping now but slowly regaining consciousness, the patient is still unable to speak, the caller reports they are throwing water over the patients face which i advised them not to do, I spoke to Lindi and advised her of the situation she requested we phone metro. Call logged with metro under reference 1146 - Edwin from Metro requested assistance with the call as the phone was put down with other call taker. I advised of no vehicles available currently - Abi Bussio |
| 18 Feb 2023 - 12:08 - Received a call from Silvia on 0635977570 but reports her cellphone number is 0767876811 - she resides at flat 67 in Long beach village Noordhoek with her mom who is a 78 year old pensioner, both females in the property are pensioners. The patient is a 78 year old female who has been vomiting since yesterday evening non stop and is becoming very weak, the patient was seen at FBH approx 1 week ago for treatment and given anti biotics, the set of antibiotics was only supposed to last until yesterday but since completing the antibiotics the patient has become worse instead of better, the patient is known with chronic asthma, as well as reportedly has an issue not allowing proper blood flow through her body due to a blockage as per her daughter and is in stage Stage 5 Kidney failure. I offered to dispatch an ambulance and advised of private billing as they are not members of CMR, the caller said they might be able to afford R1000.00 but wont be able to go over that seeing as they are pensioners, I advised I could contact Metro on their behalf which the caller after consulting with her mom opted for me to do so they can wait for the metro ambulance instead of being charged privately. I contacted Metro and logged the call under reference 0801. TOC-11h47. - Abi Bussio |
| 18 Feb 2023 - 11:07 - MyLifeLine accidental activation from Mrs Lothian membership number 9914 - she confirms all is well - Abi Bussio |
| 18 Feb 2023 - 09:31 - MyLifeLine accidental activation from Mrs Lothian membership number 9914 - she confirms all is well - Abi Bussio |
| 18 Feb 2023 - 06:55 - MyLifeLine accidental activation from Mrs Lothian membership number 9914 - she confirms all is well - Abi Bussio |
| 18 Feb 2023 - 00:39 - received a call from 0722172371 for his mom that might be having CVA has she is not speaking and slit facial drupe asked if they are members of CMR he advised no advised of private billing when asking the address caller said Oudtshoorn then gave Metro number - Jarod Echardt |
| 17 Feb 2023 - 19:53 - @19:49 Mrs Opperman activated her lifeline by mistake all is fine (10641) - Jarod Echardt |
| 17 Feb 2023 - 13:26 - Received a call from 0647968905 - caller ended the phone call before I could answer, I tried to phone back but call went straight to voicemail, nothing on database regarding contact number - Abi Bussio |
| 17 Feb 2023 - 10:30 - TOC-10h10. Caller reports she was told to phone CMR for someone having an MI at the Simons Town court, caller is running to the court from the SAPS station now and requested we phone her back in the next few minutes on 0826413422 as she does not have further information. Caller reports patient is a 52 year old male known cardiac experiencing chest pain, the patient has not been taking his medication for the past few days, the patients ex wife then came on the phone and reported that the patient is stubborn and does not want to talk to anyone and does not want help, she then said he wont be able to accept private billing, the original caller then got back on the phone and requested we please contact metro on behalf of them as they are unable to accept private services and she will monitor the patient who currently does not want treatment from anyone and is not speaking to anyone. Metro Ref 1088 - I contacted Carol back and advised them I logged the call with Metro ambulance and gave them their contact number as well as the reference, she said thank you and she has left the patient but if they phone back then she will go back to the patient. Caller is Carol on 0217868640 - Incident took place at Simons Town Magistrate Court, Simons Town - Abi Bussio |
| 16 Feb 2023 - 17:13 - TOC 17:09 0836000690 called but no one spoke could hear people laughing and talking in the back round called the number back someone answered but then put the phone down then phone the 2nd time same thing - looked on the membership data base nothing came up on that number - Jarod Echardt |
| 16 Feb 2023 - 16:00 - TOC15:47 Mrs Pringal phoned for a adult male thta has a bleeding stomach alcir behind the public library and asked if CMR can help him asked if she knows if his a member of CMR she not look on the data base found nothing the asked if she would like CMR to log the call with metro REF# 1900 and was logged as a P2 call - Jarod Echardt |
| 16 Feb 2023 - 04:57 - Received my life line alert for John Whitehead mem 4334 at 4:30am, showed device at checkers sun valley parking area, showed on system device ativated at 01:20, tried calling device, no answer called 2 next contacts, no answer, daughter phoned back, said she not at home, will phone carer and call back. Device then showed in Tableview, called daughter back, she said no answer from carer , told her device now showing in table view, she said he stepped on device so its probably faulty, no need to go out, she will be home tomorrow - Ronald Windell |
| 14 Feb 2023 - 21:28 - Mrs Brown (10228) activated her life line by mistake when phoning the unit a 2nd time Mrs brown answered and every thing is ok - daughter and son aware of it and that everything is ok - Jarod Echardt |
| 14 Feb 2023 - 21:13 - TOC 20:56 0833278422 Daughter of 95 year old female who has been drinking a lot recently is concerned about the risks. The 95 year old in question does not live alone, she is always by one of the 2 daughters. Explained a fall risk and to not leave her alone at home for long periods. Daughter concerned about what medics will do if something happens and the mom smells like alcohol. I reassured her that we will not be biased and treat the patient as what she needs - Jarod Echardt |
| 14 Feb 2023 - 17:07 - received a call from 0820841295 and the call dropped immediately - called back multiple times and got through to Cornelius Flanagan (Mem ID:5946, inactive) - he confirmed no medical assistance required - Brice Lancaster |
| 14 Feb 2023 - 15:30 - Received a call from 0824178902 which dropped immediately - Called back and confirmed no medical assistance needed - Elaine Kaspersen, ID:8069 - Brice Lancaster |
| 14 Feb 2023 - 13:33 - Received a call to service from NETCARE 911 for an incident in Kuilsrivier - Explained it is outside our catchment area and that we would be unable to assist (+- 1 hour away) - Brice Lancaster |
| 13 Feb 2023 - 14:20 - Sist Denise called for a transfer for Mrs Van Willingh from CMC B ward to Carlisle lodge- non member - Pt on Bestmed - I advised the sister that there will be a private bill as we cannot claim from the Med aid - she is more than welcome to try the medical aid but they might not give the go ahead due to it being a transfer and not a primary. I then spoke to sist Barbara who made contact with the pt's daughter and explained to her about privt billing. Sist Barbara got back to me and gave me a number of Linda Denner 0834599383 - I will contact her and give her the quotation. Did also speak to Bianca - will most definitely be privt billing. - Lindi Bredenhann |
| 13 Feb 2023 - 12:49 - Earlier today Female caller called for a pt that took ?overdose of tablets anti depression - ? semi cons - slurred speech - not able to make out what she is saying - membership currently inactive 10058 - -I did explain to Cleo the daughter I can send a vehicle, and they can arrange for payment plan she did ask for estimate and I advised - caller then did not want CMR to come out - I advised that I will log the call with METRO REF 1595 - - Lindi Bredenhann |
| 13 Feb 2023 - 09:59 - 0823318234 called for an emergency at Tygervalley - I advised caller of our location and of closer services. She will be contacting them. - Lindi Bredenhann |
| 13 Feb 2023 - 09:58 - Female caller called - we seen to her mother yesterday at Sarah Valley (she did not want to let her mom go to hosp) she asked if we made contact this am with the dr as the person that went out to her did tell her that they would. I advised that unfortunately I wont be able to advise as I am not aware of the call and also the crews that was on yesterday already changed over . I did advised her to maybe call the gp and follow up that way. She was happy to do so. - Lindi Bredenhann |
| 13 Feb 2023 - 09:06 - H Giloi taking A1 outduty - Lindi Bredenhann |
| 13 Feb 2023 - 06:23 - Alpha 3 reports regarding previous MVA driver of vehicle now driven into another pole and trying to drive off, last seen with towing services outsides barons tokai - SAPS kirstenbosch notified - Abi Bussio |
| 13 Feb 2023 - 06:13 - Alpha 3 reports while at TMH - a car lost control and drove into a taxi, the car has driven away and the taxi has no injuries - Abi Bussio |
| 13 Feb 2023 - 03:47 - Received a call from Heath on 0825590055 at 11 CrisIris for his wife who has had diarrhea for the past few days, she took a blocking tablet prescribed to her by a doctor but now she is in discomfort because she is unable to go to the bathroom and they wanted to know if there was anything we could do for her as she does not want to go to hospital, I advised nothing that I can think of other then to try allow the medication to ware off as they would let be sitting in the previous situation where she had non stop diarrhea. - Abi Bussio |
| 12 Feb 2023 - 21:38 - Earlier this evening received a call from Mrs Greeff on 0825501315 - she reports her husband was taken to FBH after having his finger bitten off by a dog, they are currently looking for his hospital card which cant be located, I advised I would speak to the crew to find out where the card was placed and call her back. I spoke to Shiela who advised the card was handed in at reception and they advised the card would be given back to the patient once they were completed with it, I did try and call Mrs Greeff back but there was no response, she has just called back so i advised her of the above. - Abi Bussio |
| 12 Feb 2023 - 20:07 - Received a call from Jonathon on 0660813887 - he reports he has a teenage male that he found on the side of the road that has been ?assaulted near the M3/Steenberg bridge, he wanted to know if FBH would be willing to accept the patient without any documents as the patient is homeless and does not have any of his own documents or transport. The caller is happy to transport the patient through to hospital but was worried they may not accept him without any documentation. I confirmed with David who is currently at the office that the patient will not require any documentation to go to FBH. - Abi Bussio |
| 12 Feb 2023 - 08:17 - Received a call from Edwin at Metro control on 0219370500 for the report of a vehicle that rolled at Sunrise Circle, Baden Powell, Muizenburg. Reference 0525 and On scene contact number is Warrant Officer Collins on 0712867756. Edwin reports no further services on the scene as of yet. When i spoke to onscene Warrent Officer Collins reported that he came to the scene where he located a prions carrier truck with 1x prison warden officer at the wheel of the vehicle, he recons that the driver being the sole person in the vehicle fell asleep behind the wheel causing the vehicle to loose control and roll, the patient reportedly was found to already be DOA due to nature of injuries which is reported to be a clear broken neck. I asked if there was any other services which the caller advised there are no other patients. I spoke to lindi who requested to know where metro vehicles are as well as the toc from metro side. I contacted Metro back who advised that LC001 has just arrived on the scene, I explained the situation of the MVA to them and Edwin said thank you but they would need to call back if any other injuries are found, I said no problem and the decision of ambulances would be relooked in that situation that LC001 require an ambulance on that scene. - CMR GO |
| 12 Feb 2023 - 06:03 - Received a call from Edwin at Metro control on 0219370500 for the report of a vehicle that rolled at Sunrise Circle, Baden Powell, Muizenburg. Reference 0525 and On scene contact number is Warrant Officer Collins on 0712867756. Edwin reports no further services on the scene as of yet. When i spoke to onscene Warrent Officer Collins reported that he came to the scene where he located a prions carrier truck with 1x prison warden officer at the wheel of the vehicle, he recons that the driver being the sole person in the vehicle fell asleep behind the wheel causing the vehicle to loose control and roll, the patient reportedly was found to already be DOA due to nature of injuries which is reported to be a clear broken neck. I asked if there was any other services which the caller advised there are no other patients. I spoke to lindi who requested to know where metro vehicles are as well as the toc from metro side. I contacted Metro back who advised that LC001 has just arrived on the scene, I explained the situation of the MVA to them and Edwin said thank you but they would need to call back if any other injuries are found, I said no problem and the decision of ambulances would be relooked in that situation that LC001 require an ambulance on that scene. - Abi Bussio |
| 11 Feb 2023 - 23:50 - Received a call from Samantha on 0662689918 which was then confirmed it is her neighbor - a 19 year old male has been stabbed in a gang related incident, the patient is reportedly still conscious and talking but having SOB, I consulted with Lindi who advised we advise about private billing. I then contact on scene back to advise of private billing and spoke to Rory who said the patient is the neighbor, the caller advised there is no income in the household and could we please contact Metro on their behalf, I did contact Metro who advised the call has already been logged at 23h38 under reference 2442. I have also contacted SAPS who advised they would dispatch a vehicle out to the scene to investigate. - Abi Bussio |
| 11 Feb 2023 - 19:32 - Ronnie reports mva just past sunnycove station on Simons Town road, no injuries on scene, driver ?under the influence so requesting SAPS - will contact SAPS. D.Zimmerman advised of incident - Contacted SAPS and spoke to Sargent Olckers who advised a vehicle already on route - Abi Bussio |
| 11 Feb 2023 - 16:35 - Received call from 0828878807 asking advice, his 3 yr old son has 2 sips of the water that came out of the pools month mate, he gave him milk to drink, not showing any symptoms, i said he should call one of the hospitals and speak to a casualty dr to find out if he needs to take him in - Ronald Windell |
| 11 Feb 2023 - 13:43 - Received call from Artie ER24 for a pt in simonstown, called on scene, told by on scene to stand down, military ambo has taken pt er ref 0386
- Ronald Windell |
| 10 Feb 2023 - 18:25 - Call from 0823503425 wanting to get an ambulance contact number for an adult male that has fallen in Constantiaberg and injured his hip - the patient is on medical aid - i advised of ER24 who the caller will try now - Abi Bussio |
| 10 Feb 2023 - 14:26 - Received a call from a gentleman on 0872883113 - he reports he is needing wound care done to his one toe due to an injury he sustained 3 weeks ago and wanted to know if he could come to the CMR office to have it cared for - I advised not as there is no guarantee of a paramedic being here - i advised I could send someone out to assess him but if multiple days of care would be required then he would need to have a wound care specialist come out to assess. The patient advised all is well he will rather go to the clinic instead of having CMR come out to his house - Abi Bussio |
| 10 Feb 2023 - 07:16 - Ms Barnard on 0832881599 - wanted a quote from False bay hospital to Western Cape Rehabilitation Centre, Lentegeur Hospital, 103 Highlands Drive, Lentegeur, Cape Town, 7785 which is a total of 29.7km and a 40 min drive as BLS, starting quoted as R3835.00
- Abi Bussio |
| 10 Feb 2023 - 03:51 - 24 year old daughter woke up at around 12pm with a bad headache. Mother gave max panado, max brufen and max cataflam between 1 and 2 pm. Asked about other things that can be causing the headache that she can try. Advised to monitor water intake, no more meds before 7am due to liver damage/overdose, decrease stimuli (light). Patient to see the doctor in the morning. - Rv2 Elmarie spoke to the caller due to the caller saying she does not want a vehicle to come out but did advise that I'm more comfortable sending a vehicle - TOC 03:33 length of call 09:49 minutes 0847020897 Membership nr. 3700 19 Grand Bahama Drive - Jarod Echardt |
| 09 Feb 2023 - 18:15 - Received a call from Kate on 0747524707 - looking for a place to get stitches done now as she injured herself earlier today and thinks the wound may require stitches but she does not want to go to hospital, I offered to send someone out to assess her but she did not want that either as they cant do stitches - Abi Bussio |
| 09 Feb 2023 - 13:32 - Mr Williams 0848538745 from simons town reports - TOC-13h06. Adult male had the ground collapse on top of him, patient reportedly awake and talking and been pulled out from the ground. Caller wanted to know where we are coming from and will phone back with the address therefore causing a delay in dispatch. I followed up with the caller on scene who reports the patient was collected by another paramedic service and taken to Medi Clinic, our services are no longer required. @13h31. - Abi Bussio |
| 09 Feb 2023 - 11:13 - David from previous OB entry confirmed that Netcare911 arrived on scene - Abi Bussio |
| 09 Feb 2023 - 11:09 - Received a call from David on 0735794952 who reports he is in lakeside where an elderly female who recently had a hip replacement has taken a fall and is in severe pain. He wanted to know an ETA it would take for a CMR ambulance to get to the patient as they already phoned Netcare911 who advised they will experience a waiting period of 26 minutes and the caller wanted to know that if CMR were to get to Lakeside and beat the Netcare911 ambulance then we could service the patient. I advised the gentleman I would first need to find out how far the netcare911 ambulance is before dispatching an ambulance from our side as we cant have 2 ambulances responding to the same scene. I contacted Netcare911 who advised they were now 10 minutes out as the caller had phoned CMR 15 minutes after phoning Netcare911. The caller then phoned back to get an ETA on the ambulance and Lindi explained we cant have two seperate services racing for a call and go off of who would possibly arrive first, the gentleman understood and will be waiting for the Netcare911 ambulance - Abi Bussio |
| 08 Feb 2023 - 12:27 - 0840104091 called for adult male that past out in his car at the 4 Way robots - when taking details for the call the Pt. drove off - Jarod Echardt |
| 07 Feb 2023 - 06:36 - @04:20 received call for DOD from 0839237224, saying he is at Noordhoek caravan park and is with a resident who is slouched over, cold to touch, eyes open, not breathing, he said they heard a noise at 1 am, asking what to do now, i explained i will send a vehicle out to do the declaration and call saps, he said the owner of the caravan park does not want any noise and wants us to come in the morning, i said we should come out now because he has phoned us, he said he will call me back - Ronald Windell |
| 06 Feb 2023 - 15:59 - Sist Davids from KH called for transportation for Mr Manhave back to residence - while on hold to confirm what vehicles are close by the caller said its ok going to make other arrangements for now. - Lindi Bredenhann |
| 06 Feb 2023 - 14:36 - Received an accidental call from 0826928412, Hechter Jacques (MEM ID:5027) - called back and confirmed no medical assistance needed - Brice Lancaster |
| 06 Feb 2023 - 13:01 - Received an accidental call from 0716629342 - Called back and they confirmed no assistence required - Brice Lancaster |
| 06 Feb 2023 - 10:01 - Received a call from Hashia (0213769547) from Markhams in The Promenade asking if this is the free ambulance service - explained we are a private ambulance service and provided Metro numbers - 10177 / 0219370500 - Brice Lancaster |
| 06 Feb 2023 - 07:13 - Received call from (0829235565) - her MIL had her gall bladder removed and is experiencing constipation and pain - explained we could send a vehicle to assess and manage pain but if any meds are applied then she would need to be transported to hospital - nothing our crews can do for constipation - She said she would wait for the GPs to open and arrange an appointment - Brice Lancaster |
| 05 Feb 2023 - 14:48 - Contacted fire and rescue, I spoke to Pamela, she advise that they have not be notified and will dispatch immediately - Ronald Windell |
| 05 Feb 2023 - 14:46 - A3 reports fire behind jupiter road in Ocean View, requesting Fire be contacted - Ronald Windell |
| 05 Feb 2023 - 09:56 - A4 mobile out duty to collect O2 - Ronald Windell |
| 05 Feb 2023 - 06:35 - Received a call from Lauren on 0628149465 reporting she is at 19 Neptune way in Ocean View. Her mom has been in pain since Monday and since then she has been to the local clinic to receive medication which she got but has not helped. I offered to send out an ambulance but the caller did not want to accept private billing so I offered to give her the metro ambulance contact number which she accepted and she advised she would give them a call. - CMR GO |
| 04 Feb 2023 - 20:42 - Received a call from Lauren on 0628149465 reporting she is at 19 Neptune way in Ocean View. Her mom has been in pain since Monday and since then she has been to the local clinic to receive medication which she got but has not helped. I offered to send out an ambulance but the caller did not want to accept private billing so I offered to give her the metro ambulance contact number which she accepted and she advised she would give them a call. - Abi Bussio |
| 04 Feb 2023 - 16:43 - Received call from elderly lady who lives in FH but is staying with her daughter in Claremont at the moment, non client, asking about going to hosp as she has vomiting and diohrea, explained to her she would need to see a gp or go to hosp, needs to keep her fluid intake up but needs to go to hosp if gets worse 0216719277 - Ronald Windell |
| 04 Feb 2023 - 08:27 - Received call from 0769711245 @ 08:12, could not hear anyone, called back no answer - Ronald Windell |
| 04 Feb 2023 - 08:25 - RV5 reports reversing over a green Kawasaki motorcycle CAA 84218 which was parked behind him in the yellow line at shop next to BP Garage in sun valley, spoke to owner, they will sort out details - Ronald Windell |
| 04 Feb 2023 - 07:09 - At approx 02h39 this morning the control room received a call from an unknown number, I attempted to answer the phone which was put down after one ring, I was unable to phone the caller back due to it being an unknown number. - CMR GO |
| 04 Feb 2023 - 06:28 - At approx 02h39 this morning the control room received a call from an unknown number, I attempted to answer the phone which was put down after one ring, I was unable to phone the caller back due to it being an unknown number. - Abi Bussio |
| 03 Feb 2023 - 20:06 - Received a call from a gentleman on 0648373981 looking for an outdshoorn ambulance I gave him this contact number 044 203 7200 which is the number for metro ambulance in that area - I advised him we unfortuantely dont run to that area - Abi Bussio |
| 03 Feb 2023 - 19:06 - accidental mylifeline activation from Mr Whitehead - they advised all is well - Abi Bussio |
| 03 Feb 2023 - 15:35 - Received a call from (0798951094), Charlene Reyneke (MEM:10371). No-one on the line, called back and she confirmed it was a pocket dial - no medical assistance required. - Brice Lancaster |
| 03 Feb 2023 - 03:55 - TOC03:43 - 082 391 3851 Mrs Basler (3819) phoned thinking she is having a panic attack when talking to her start to feel a lot better just wanted to talk to someone about her husband who passed away 18 month ago the business that he left behind is not doing that good - asked if she wants a vehicle to come out to assess her she said no she is doing much better - advised that if any thing changes she can call back and will dispatch a vehicle out to assess her - Jarod Echardt |
| 03 Feb 2023 - 00:11 - @23:49 0733385577 lady phoned for her husband saying he was stung by a scorpion (small one) and now his leg is very hot when saying i can send a vehicle out to come and assess him they both said no they will phone in the morning - Jarod Echardt |
| 02 Feb 2023 - 19:16 - Mrs Jacobson called 0728356714 (7 Corsiar Way Sunvalley ) saying her BP is 181/101 is known with BP issues but her GP took her off the meds - advised that i can send a vehicle out to come and assess her her she said that CMR will charger her a R1000 just to come out to her - She then said she will phone her Discovery emergency line and speak to them - Jarod Echardt |
| 02 Feb 2023 - 17:33 - Lene from FH Highschool currently have a group playing a match at Muizenberg school. Pt with a back injury wanted to know if we would be able to assist. I advised that Muizenberg are covered, and we would be able to assist but currently all vehicles running on calls and there is going to be a delay. She is making her way there to assess pt and will call back if CMR is needed. Lene did understand that when advised. - Lindi Bredenhann |
| 02 Feb 2023 - 11:50 - Received a call from Harry on 0719328863 at 20 Golcander road in Glen Cairn requesting we phone him back so he can urgently sign up as a CMR member as his membership is inactive but he would like to reactivate it. I have passed his details on to Lameez who will forward the information to mark as Lisa is off from work today - Abi Bussio |
| 02 Feb 2023 - 09:07 - Received accidental MyLifeLine activation from Mrs Davie - she confirmed all is well - Abi Bussio |
| 01 Feb 2023 - 17:15 - Received a Telecare automated message regarding Bruce Macdonald (MEM:6297), He was moving electronics around and accidentally unplugged his machine. He doesn't require any medical assistance. - Brice Lancaster |
| 31 Jan 2023 - 16:49 - A4 came across a MVA near Herron Park no injuries on scene - Jarod Echardt |
| 31 Jan 2023 - 14:21 - Adult male arrived at the office with abrasions to the left knee and right hand D.Upton advised to clean and dress the wound when they get home and to call if any things change - Jarod Echardt |
| 31 Jan 2023 - 11:37 - TOC11:23 caller phoned for his father in-law who has taken a fall at the Gardens in Cape Town and wanted to know if they can come to the office for him to be assist advised they are going to by pass multiple hospital as they are coming from town and advised that we cant guaranty that there will be a vehicle when they get to the office caller then said that they will phone when they get home 0746017522 - Jarod Echardt |
| 31 Jan 2023 - 11:20 - A3 came across MVA Wireless and Kommetjie road - single vehicle no injuries - towing on scene. - Lindi Bredenhann |
| 31 Jan 2023 - 09:36 - Lana from ER24 - called for patient with Dizziness and diarrhea no other info - call was logged with ER24 via Call for care (they are the service provider), as I was logging call Lana called back and advised pt had gone private transfer. - Lindi Bredenhann |
| 30 Jan 2023 - 10:28 - 0233562372 for a lady that is ? having a seizure non members when giving the call out fee caller said no they cant afford that and asked for Metro number witch was given - Jarod Echardt |
| 30 Jan 2023 - 06:32 - Received call from 0825917532 saying her moms bp is 180/120, she is on bp meds, they gave her another tab but not coming down, wants advice, told her her mom should go to a hosp to see a dr if bp not coming down - CMR GO |
| 29 Jan 2023 - 22:22 - Received call from 0825917532 saying her moms bp is 180/120, she is on bp meds, they gave her another tab but not coming down, wants advice, told her her mom should go to a hosp to see a dr if bp not coming down - Ronald Windell |
| 29 Jan 2023 - 20:41 - Received call from 0825917532 saying her moms bp is 180/120, she is on bp meds, they gave her another tab but not coming down, wants advice, told her her mom should go to a hosp to see a dr if bp not coming down - Ronald Windell |
| 29 Jan 2023 - 19:06 - Received a call from 107 Tracey requesting assistance in Penhill cape town, I advised we unfortunately do not service that area, she asked what areas we service and I told her roughly up to steenberg and the south peninsula, I then advised her that titanium medical might run that area but the caller misunderstood me and thought i was asking medical aid details and put the phone down saying she doesnt have any and has a caller on the line. - CMR GO |
| 29 Jan 2023 - 18:38 - Received a call from 107 Tracey requesting assistance in Penhill cape town, I advised we unfortunately do not service that area, she asked what areas we service and I told her roughly up to steenberg and the south peninsula, I then advised her that titanium medical might run that area but the caller misunderstood me and thought i was asking medical aid details and put the phone down saying she doesnt have any and has a caller on the line. - Abi Bussio |
| 29 Jan 2023 - 09:42 - Received a call from 0764944063 for a 1 year old female stung by a jellyfish, the caller reports she does not want CMR to come out at this stage but wanted to know what we can recommend as she cant reach her doctor, I advised its tricky as the patient is currently not showing symptoms but to monitor the patients breathing, they are going to a pharmacy now to try get something for the injury which is on the patients arm, she said she will phone back if they feel required. I did offer to send out a vehicle to their current location which the caller did not want and told them to please phone back should anything change - Abi Bussio |
| 28 Jan 2023 - 11:22 - A5 came along a lady that collapsed the corner of ShopRite law enforcement is on scene - Pt. is fine no treatment down on scene - Jarod Echardt |
| 27 Jan 2023 - 14:09 - A2 reports lights and siren issue going P2 - DZ is aware of it - 2023-01-27 14:08:50 - Jarod Echardt |
| 26 Jan 2023 - 14:35 - A5 came along a MVA @ Buller louw Blvd robots no injuries on scene traffic and towing on scene - Jarod Echardt |
| 26 Jan 2023 - 04:41 - Europassist call at 02:42 for Danielle Robertson, told them we have no vehicles available - Ronald Windell |
| 25 Jan 2023 - 14:29 - TOC14:20 Chris Roodt call for adult male who tripped over the pavement and hit his head but was breathing and moving around - when logging the call caller phoned back to Pt. got up and walked off 082 829 7622 - Jarod Echardt |
| 25 Jan 2023 - 01:04 - Refused call from E/A Manny for a assault in Masi Luntu road - no info on call - Manny could not give info on the either but gave on scene contact number 0631431788 call twice but no answer - Lindi is aware of call - Jarod Echardt |
| 24 Jan 2023 - 17:39 - I did advise the caller can also try make contact with the medical aid as the medical aid might be able to cover the two separate transfers - Abi Bussio |
| 24 Jan 2023 - 17:38 - TOC-17h30. Adult female needing to go for X-Rays at CMC cape radiology due to experiencing pain in her leg, the doctor came out to see the patient and requested that the patient goes for X-Rays, the caller would like for CMR to do the transfers up and down, I advised sister Radema that is not a problem at all but there would be a private bill as the patient is not a member of CMR in her own right, I gave a quote of R2940.00 one way after discussing with Lindi, the caller said she needs to speak to the patients sister before accepting the quotation - Abi Bussio |
| 24 Jan 2023 - 11:32 - Female caller 0637712435 wanted to know about an afordable dr. as she needs to have test done and most likely meds - advised Longbeach and Sunnycare medical facility. - Lindi Bredenhann |
| 24 Jan 2023 - 08:50 - Call from Muara on 0827767854 - 1x adult male knocked of his motorbike on the corner of quarter deck road and kalk bay main road, patient is not requiring any treatment as per the patient who told the caller that phoned CMR, she requested the ambulance stand down. Patient is confirmed walking around - Abi Bussio |
| 24 Jan 2023 - 08:25 - TOC-08h15. Received a call from Peno on 0823197962 - an adult male having an active seizure which he has just come out of, the patient seems to be calming down and is continuing to lie down near the green toilet closest to the shark spotters hut on fish hoek beach, the caller believes the patient is unable to accept private billing and was not able to get through to metro after attempting multiple times, I offered to contact metro on their behalf which they agreed to so I made contact with metro and the call was logged under Reference 0894 for Seizures - Abi Bussio |
| 24 Jan 2023 - 06:42 - Test - CMR GO |
| 23 Jan 2023 - 20:27 - Test - Angus Ross |
| 23 Jan 2023 - 12:18 - called received by number 0217881424 @12:12. Number searched and found to be Muizenberg High School. Multiple attempts (x5) to recall number listed with no success. Call returns as "call can not be completed at this time" - Jarod Echardt |
| 23 Jan 2023 - 07:23 - TOC07:16 Received a call from 0671543501 saying his brother has dislocated his shoulder at Zone Fitness Capricorn Square Shopping Centre when talking the caller said that he had logged the call with Netcare911 and a sms come though stating that a vehicle has been dispatched to the location - Jarod Echardt |
| 23 Jan 2023 - 00:22 - COCT Crews arrived to inspect telephone pole as per incidence reported below (REF:1001520253) - Brice Lancaster |
| 22 Jan 2023 - 23:18 - Telephone pole across the street shorted, causing a loud noise and brief fire. Fire did not spread and burnt out. Deep Blue security was on scene. Called city of cape town and informed them of the incident. They said they would send through the incident report via phone. - Brice Lancaster |
| 22 Jan 2023 - 15:30 - Received Mrs. Adams 0664704372 who has a lady that is in labour @40 daisy circle ocean view advised of private billing she said they cant afford that logged the with metro for them when logging it call taker that the call was logged @13:05 REF#1105 and a ambo is coming from Somerset west Mrs is aware of the ambo that on its way and if any thing changes she can call back . - Jarod Echardt |
| 22 Jan 2023 - 14:33 - Telecare activation for 81 highway road fish all is in order 0217823592 - Jarod Echardt |
| 21 Jan 2023 - 19:07 - Paul called ( 0836419651 ) said he cut his pinky finger on coffee cup. His not sure if he needs stitches. Advised we dont do stitches and that he would have to go to a hospital then. Advised he clean the cut and if he still wants CMR to come out and have a look , then he was most welcome to give CMR a call. He said he would do that. - CMR GO |
| 21 Jan 2023 - 16:34 - Paul called ( 0836419651 ) said he cut his pinky finger on coffee cup. His not sure if he needs stitches. Advised we dont do stitches and that he would have to go to a hospital then. Advised he clean the cut and if he still wants CMR to come out and have a look , then he was most welcome to give CMR a call. He said he would do that. - Angus Ross |
| 21 Jan 2023 - 08:52 - Call received from Mostert - Muizenberg SAPS ) to ask if the gate @ 7 Belfore Mansions Church Street ,Muizenberg where declaration was earlier could be opened as SAPS on scene. Called Micheline 0677793700 to open gates for SAPS. Called Mostert back told her Micheline will be opening gates for SAPS. - Angus Ross |
| 20 Jan 2023 - 15:32 - Call received twice from contact no: 0687497823 < Answered call no one talks back . Called number back goes to voicemail. - Angus Ross |
| 20 Jan 2023 - 13:55 - Received a call from 0217862133 ( Lady said a gentleman that works for them has collapsed and unresponsive , She said she received the infor from someone elase and pt was about 4 blocks away from her. Asked for on scene contact number which was the number of her husband ( Dirk - 0827989091 ) called Dirk who said pt was doing better they have given pt coke and chocolate and he was doing much better. Dirk said if anything changes he will call CMR. - Angus Ross |
| 20 Jan 2023 - 11:23 - RV01 off -run, gone to contact for side panel replacement on Left Rear wheel arch
- Angus Ross |
| 20 Jan 2023 - 09:07 - A1 - Off run going out duty to Battery Center. - Angus Ross |
| 20 Jan 2023 - 07:23 - Test - Angus Ross |
| 19 Jan 2023 - 12:06 - Call received from 0765732467 (7966mem) (please note the phone line was extremely bad and it was reported earlier) for a motorcyclist that hit a dog - dog ran away and the motorcyclist came off, pt cons talking and out of roadway - ?injury to rib - at time of call caller did not give exact address and mentioned it is close to a "church" Constantiaberg. Zayd did advise our location and about closer service providers, and who they were. The call dropped and I advised to call the caller back and find out where it is, we can hand it over to a closer service from our side. On the call back the caller advised that "they have called another provider" as we do not want to come out". - Ronald Windell |
| 19 Jan 2023 - 09:23 - pocket dial 0834890228 - CMR GO |
| 19 Jan 2023 - 08:57 - pocket dial 0834890228 - Lindi Bredenhann |
| 19 Jan 2023 - 08:27 - A5 and R6 mobile to Hazards - Lindi Bredenhann |
| 18 Jan 2023 - 13:33 - ER24 ref#0392 : contacted by Kelvin from ER24 for female patient with chest pain. On scene caller now stating she had cancelled the call due to long wait time, proceeding privately - Zayd Fredericks |
| 18 Jan 2023 - 13:07 - Received call from Imhoff waldorf school saying they have a 6 yr old child there that has has his toe nail pulled off, just hanging on the edge of the toe, wanted advise, told her she can wrap it up/redress it and child would need to go to a dr, we did offer to send someone out - Ronald Windell |
| 17 Jan 2023 - 18:55 - Received a call from 0798344798 to report they have a guest staying with them who has been unwell since Saturday, the patient has been vomiting, lethargic and temperature of 38.5, she saw the doctor earlier today and received antibiotics. The caller wanted to know if we had any advice about monitoring the patient. I spoke to Lindi and then advised the caller that they should monitor for dehydration, keep giving rehydrate and monitor her temperature, should they feel concerned at any stage then they should phone back and we can send someone out to assess the patient which she replied thank you and they would do that. - CMR GO |
| 17 Jan 2023 - 18:04 - Received a call from 0798344798 to report they have a guest staying with them who has been unwell since Saturday, the patient has been vomiting, lethargic and temperature of 38.5, she saw the doctor earlier today and received antibiotics. The caller wanted to know if we had any advice about monitoring the patient. I spoke to Lindi and then advised the caller that they should monitor for dehydration, keep giving rehydrate and monitor her temperature, should they feel concerned at any stage then they should phone back and we can send someone out to assess the patient which she replied thank you and they would do that. - Abi Bussio |
| 17 Jan 2023 - 17:23 - Received a call from 0798344798 to report they have a guest staying with them who has been unwell since Saturday, the patient has been vomiting, lethargic and temperature of 38.5, she saw the doctor earlier today and received antibiotics. The caller wanted to know if we had any advice about monitoring the patient. I spoke to Lindi and then advised the caller that they should monitor for dehydration, keep giving rehydrate and monitor her temperature, should they feel concerned at any stage then they should phone back and we can send someone out to assess the patient which she replied thank you and they would do that. - Abi Bussio |
| 17 Jan 2023 - 12:34 - Accidental call from 0824943783 - confirmed with caller that all is well - Abi Bussio |
| 17 Jan 2023 - 09:36 - Mrs Judd enquired about transportation for a gp appointment at oncology GSH - Members 10749 with add on - member rate given of R2355 and advised that they would be able to make use of free discharge return trip. I also gave her the telephone number for Care transport. - Lindi Bredenhann |
| 17 Jan 2023 - 09:06 - Accidental activation from Mrs Colonnello's MyLifeLine - Abi Bussio |
| 17 Jan 2023 - 08:50 - Received an accidental call from - 082 920 5822 - confirmed all is well - Abi Bussio |
| 17 Jan 2023 - 08:25 - Received an accidental call from - 082 920 5822 - confirmed all is well - Abi Bussio |
| 16 Jan 2023 - 18:00 - Received a call from adult male called to report that his 12 month old daughter fell off the bed and knocked her head, the patient is currently still fine but they wanted to know what symptoms to look out for. I consulted with Lindi who advised we advise them of the normal concussion symptoms such as nausea, vomiting, lethargic, sore head and behavioral changes which i advised the caller of and he would phone back if he felt uncertain at all - Abi Bussio |
| 16 Jan 2023 - 16:23 - Accidental activation from MyLifeLine from Mrs Colonnello - Abi Bussio |
| 16 Jan 2023 - 15:45 - Received a accidental call from Jean curtis at 0731655258 -she advised all is well - Abi Bussio |
| 16 Jan 2023 - 12:04 - Accidental MyLifeLine activation by Mrs Hughes at 19 Genoa avenue in Fish Hoek - she confirmed all is well - Abi Bussio |
| 15 Jan 2023 - 14:22 - Received a call from 0712972594 - reports of a child that had an allergic reaction to mango which has gone privately to FBH, she wanted to know if we are in connection with FBH inorder to advise them of the child coming into the hospital, i advised unfortunately we are not but offered to give them FBH contact number but the line cut out due to possible signal issues, I did advise them before the line cut they can get the contact number online as well - Abi Bussio |
| 15 Jan 2023 - 12:35 - Received MyLifeLine panic button activation from Mrs Colonnello - confirmed all is well - Abi Bussio |
| 15 Jan 2023 - 09:06 - Previous OB entry entry contact number 0814639000 - Abi Bussio |
| 15 Jan 2023 - 09:05 - Received a call from Nathaniel at Sirocco café in Kalk Bay for an adult female who was stung by a blue bottle while swimming, the patients arm appears to have gone numb and the patient is feeling faint, I asked if the restaurant was a member of CMR which they advised they are not sure and wanted to know what would happen if the restaurant is not a member of CMR, i then advised that there would be a private bill which she then stated they are on medical aid which I told her should be covered if transported to hospital but cant guarantee medical aid covers it if they dont go to hospital. The caller then advised the patient will rather take private transport to the pharmacy to get some medication, I advised it would be best for the patient to at least be seen by a doctor if not a paramedic due to the patients symptoms, which the caller advised they would hand that information over to the patient - Abi Bussio |
| 15 Jan 2023 - 06:46 - Telecare activation for Mrs Norma Glyn ( 0217823592 ) called Mrs Glyn she said everything was fine . - CMR GO |
| 15 Jan 2023 - 01:59 - Telecare activation for Mrs Norma Glyn ( 0217823592 ) called Mrs Glyn she said everything was fine . - Angus Ross |
| 14 Jan 2023 - 19:09 - Received accidental activation for Mrs Trout MyLifeLine under membership 10317 - she confirmed all is well - CMR GO |
| 14 Jan 2023 - 12:44 - Received accidental activation for Mrs Trout MyLifeLine under membership 10317 - she confirmed all is well - Abi Bussio |
| 13 Jan 2023 - 18:44 - Call received from Andrew ( 0720489507 ) who said there was a gentleman lying on side of the road. They not sure what has happened to him . Asked if they checked up on him. As we spoke Andrew said Metro 108 pulled up to assist pt. - CMR GO |
| 13 Jan 2023 - 18:44 - Call received from Andrew ( 0720489507 ) who said there was a gentleman lying on side of the road. They not sure what has happened to him . Asked if they checked up on him. As we spoke Andrew said Metro 108 pulled up to assist pt. - Angus Ross |
| 13 Jan 2023 - 16:40 - Call received from Andrew ( 0720489507 ) who said there was a gentleman lying on side of the road. They not sure what has happened to him . Asked if they checked up on him. As we spoke Andrew said Metro 108 pulled up to assist pt. - Angus Ross |
| 13 Jan 2023 - 14:47 - A5 - Off run . Tracey booked off sick. Heath has been contacted . Tarryn Fernandes OT ( Night as of 20H00 ) with Jessica on A3 - Angus Ross |
| 13 Jan 2023 - 09:09 - A2 - Booked in service 09H09 - Angus Ross |
| 13 Jan 2023 - 08:44 - A3 - Booked in service 08H43 - Angus Ross |
| 13 Jan 2023 - 08:29 - A5 - Booked in service - 08H29 - Angus Ross |
| 13 Jan 2023 - 06:59 - Received (TOC05:26) a call from Dr. Makwsai (0721747448) from FBH EC who has a Pt. that is on discovery medical aid that is having server head aches needing to go to TMH EC Pt. was given Lorazepam and tramadol meds to make the Pt. sleep asked the Dr will this be ALS/ILS/BLS transport he could not say then advised that i will have to speak to one of CMR managers first - Spoke to Lindi about the call advised on the meds given Lindi then said is a ALS transfer and asked did the Dr get auth for the inter-hospital transfer advised im not sure will have to find out - when calling the Dr back asked if he arranged with discovery which he replied no they are a government hospital they dont do such thing neither do we he then said he will phone another service to do the call did advise the Dr CMR can give a quotation he then said no he will phone Netcare - CMR GO |
| 13 Jan 2023 - 05:54 - Received (TOC05:26) a call from Dr. Makwsai (0721747448) from FBH EC who has a Pt. that is on discovery medical aid that is having server head aches needing to go to TMH EC Pt. was given Lorazepam and tramadol meds to make the Pt. sleep asked the Dr will this be ALS/ILS/BLS transport he could not say then advised that i will have to speak to one of CMR managers first - Spoke to Lindi about the call advised on the meds given Lindi then said is a ALS transfer and asked did the Dr get auth for the inter-hospital transfer advised im not sure will have to find out - when calling the Dr back asked if he arranged with discovery which he replied no they are a government hospital they dont do such thing neither do we he then said he will phone another service to do the call did advise the Dr CMR can give a quotation he then said no he will phone Netcare - Jarod Echardt |
| 12 Jan 2023 - 18:12 - Pam called ( 0847491705 ) said they had a visitor who has been bitten by a dog . Pt non member a. Pam advised pt on blood thinners and it looked like he might require stitches. Asked if CMR do stitches I said NO. Advised that pt need a tetani's shot as well. Pam advised that they would be transporting pt to hospital themselves via private transport - Brice Lancaster |
| 12 Jan 2023 - 15:29 - A5 - out duty - Brice Lancaster |
| 12 Jan 2023 - 12:25 - Received Telecare call regarding MR Richard Rowe (Mem ID: 3536) - unable to connect after pushing 7 - called him back 082 808 2154 and he confirmed that no assistance needed - Brice Lancaster |
| 12 Jan 2023 - 12:21 - A4 - Done @ Tyger Wheel & Tyre . Returning back to base. - Brice Lancaster |
| 12 Jan 2023 - 09:51 - A4 - Out duty to Tyger wheel & Tyre - Angus Ross |
| 12 Jan 2023 - 09:42 - A4 - Off run - Angus Ross |
| 12 Jan 2023 - 09:11 - Lsa called ( Cell no: 0824536358asked if CMR could send ambi out to 6 Cactis Bend Noordhoek fr a gentleman who has fallen off a horse. Asked Lisa if pt was a member she said NO. Advised of private bill. Lisa then said she would call back if ambi needed , but they will most likely take pt via private transport. - Angus Ross |
| 12 Jan 2023 - 06:53 - Received a telecare activation from 81 highway road, Fish Hoek for Mrs Glyn, she reports all is well and she did not phone anyone but she cant understand what i am saying to her. - CMR GO |
| 12 Jan 2023 - 03:50 - Received a telecare activation from 81 highway road, Fish Hoek for Mrs Glyn, she reports all is well and she did not phone anyone but she cant understand what i am saying to her. - Abi Bussio |
| 11 Jan 2023 - 22:08 - TOC-22h07. Call for a male pt with large gash to leg requiring stitches - advised we dont do stitches - caller advised they will take the patient privately to a facility for stitches - Abi Bussio |
| 11 Jan 2023 - 20:12 - Accidental MyLifeLine activation from Mrs Buckland - Abi Bussio |
| 10 Jan 2023 - 12:42 - 63Y F Having ?seizures - currently post ictal - as per caller "not coming out of it "- pt is ?non compliant on meds since last year- they did phone METRO but no veh as yet - caller did accept privt billing, 4 Luspark flats - Milky Way 0650986308 Kennet. I did advise Him that I am also going to follow up with Metro - I did confirm with METRO that veh 108 is enroute to call. Called 0815497097 number caller originally called me from and spoke to his friend, advised him that METRO does have a vehicle on its way. He said he is going to let Kennet know. METRO ref 1177 - Lindi Bredenhann |
| 10 Jan 2023 - 11:45 - NSRI control room called for pt that collapsed Campsbay - I advised our location and that I currently don't have any vehicles close to the area. Did advise to also log call with ER24 and Netcare. I did inform D Zimmerman - Lindi Bredenhann |
| 10 Jan 2023 - 09:50 - Refilwe from EA phoned and asked for a quote BLS from Nuture Newlands to 50 Hydrangea street, Kalksteenfontein - B de Meyer provided quote of R2207.90 - but advised to speak to Lindi first as the area is not great - spoke to Lindi who said we can provide the quote but to say no veh available. - CMR GO |
| 10 Jan 2023 - 09:46 - Refilwe from EA phoned and asked for a quote BLS from Nuture Newlands to 50 Hydrangea street, Kalksteenfontein - B de Meyer provided quote of R2207.90 - but advised to speak to Lindi first as the area is not great - spoke to Lindi who said we can provide the quote but to say no veh available. - Ashlee Alpes |
| 09 Jan 2023 - 17:35 - Female calling for her daughter spikes from sea urchin in her foot - she phoned Longbeach medical, and the voicemail advised to call CMR. I explained to the caller that we will not be able to take it out as we unfortunately do not carry the correct equipment. I gave her the tel number of medicross and Abi called her mother at Dr Du Toit, he is unfortunately fully booked until closing time but did advise that she can leave it in until tmr - take anti - inflammatory meds , keep it in warm water and it should actually come out easier tomorrow. I did advise if not wanting to leave it the other options is FBH, TMH or CMC casualty unit. - Lindi Bredenhann |
| 08 Jan 2023 - 14:29 - received a call from CMC requesting we transfer a patient home, I advised there would be a private bill as the patient is not a member of CMR in his own right but covered by the general membership from Faircape, I advised the quote would be approx R1500.00 as per the discharge transfer costs indicated and the patients son wanted to know why medical aid would not cover it and i advsied they would need to make contact with medical aid for them to use their provider to do the transfer or to authorize for us to do the transfer, the son said he would make contact with the medical aid first. - Abi Bussio |
| 08 Jan 2023 - 11:53 - Received a call from Paula on 0685669927 for an elderly male that collapsed at blue Water restaurant at Imhoff farm (membership 8592), the waiter threw some cold water on him and has been rubbing him with ice which has helped with a quick recovery, the patients wife is no longer wanting CMR to come out and assess the patient - Abi Bussio |
| 08 Jan 2023 - 11:40 - Received a call from 0724412653 they report that her niece has a temp of 39.4 since yesterday, patient not on medical aid and are government patients, they were at FBH but they said that the waiting time was too long so they decided to leave - they are looking for a doctor who would be open today, I spoke to Lindi who also advised of no doctors being open today. Medicross Tokai could possibly be open, I phoned the caller back to advise her of Medicross Tokai and she reported they are on their way there now - Abi Bussio |
| 08 Jan 2023 - 08:14 - Received a call from 0217864853 for a 75 year old male who reports he has a headache since Friday morning and woke up on Saturday morning in a pool of sweat. The patient has been taking Genpayne but it seems to not have helped. The patient was wanting to go to his doctor this morning but they are closed due to it being a Sunday. The patient wanted to know if we could recommend anything else for him to do and i advised we could send someone out but if the patient is given anything such as medication by the medics then he would need to go to hospital which he opted not to do as he said he would rather see his doctor tomorrow morning and just try hold off the headache until then. - Abi Bussio |
| 08 Jan 2023 - 06:27 - Jaylin ( Hout Bay Volunteers called - 0217909333 ) said there was a gentleman ( 75 yr old ) at 1 Chapmans Peak Drive Hout Bay , complaining of severe abdo cramps , nausea. She said gentlemen was on Medical Aid ( Discovery ) . Asked for on scene contact number . She provide me with Tel no: 0217910617 -.Called the number explained to the gentleman we based out in F/ H . He said we were to far and that his wife was going to take him via private transport to CMC,Called Jaylin back , Jaylin was not available at the time . Left message to say gentleman said that he he will be going via private transport to CMC. - Angus Ross |
| 07 Jan 2023 - 21:24 - Annetjie called ( 0832810262 )said she was standing outside CMR she wanted someone to take her BP. I asked if there was anything wrong with her she said she felt tightness round her neck area. I asked if she had a busy day or if she picked up something heavy. She then said she.s feeling fine . Advised she take a warm shower, and if she still not feeling better she was most welcome to give CMR a call . I would then dispatch a vehicle to come and assess her. She said she would do that. - Angus Ross |
| 07 Jan 2023 - 20:08 - Coralee called said her son was discharged from FBH earlier today He was taken there via private transport as he had continuous seizures. Asked if CMR could take him back to FBH. Asked if they were members she said NO. Advised of private bill. She said and asked for contact details for Metro Ambi service. Asked if pt took his medication today , she said she was not sure, advised that they not move him as he was still having seizure . she said she would monitor him , And might cal Metro. Told Coralee that if she needed anything else she most welcome to call CMR back. - Angus Ross |
| 07 Jan 2023 - 19:09 - DR, Joubert called earlier said Mrs Lundstrom said she was a member of CMR and she had to be transported to GSH Cardiology ICU. I asked Dr, Joubert if pt was stable he said YES it will be ILS monitoring through to GSH. Called Lindi as I wanted to know if I should log call as primary or transfer. Lindi advised she would get back to me as she had to confirm with Taryn or Darren. Lindi called back said Darren Z has given go ahead for pt to be transferred to GSH. - Angus Ross |
| 07 Jan 2023 - 18:32 - Was busy on a call with Dr. Joubert @ FBH , x2 missed calls . Called number 0630591432 back , Number not available on the MTN network. - Angus Ross |
| 07 Jan 2023 - 06:34 - Called Tony back ( Spoke to her partner Ian ) he said he has contacted SAPS - Simonstown and they were going to send vehicle to deceased residence @ 90 Glen Road Glencairn.Advised I would send vehicle to above address. - CMR GO |
| 06 Jan 2023 - 21:59 - Called Tony back ( Spoke to her partner Ian ) he said he has contacted SAPS - Simonstown and they were going to send vehicle to deceased residence @ 90 Glen Road Glencairn.Advised I would send vehicle to above address. - Angus Ross |
| 06 Jan 2023 - 21:51 - Call received from ER24 ( Arte - Ref no:0828 ) sais she received a call from a lady to say family member @ 90 Glen Road Glencairn pt unresponsive ( Known CA pt ) . Got number for on scene caller . Called 0672582029 spoke to Lizzie the carer who said she thinks pt was deceased. Called Arte back said carer said pt deceased. Advised I called Lizzie back again lady by the name of Tony answered and confirmed that the pt deceased. - Angus Ross |
| 06 Jan 2023 - 19:00 - Test - Angus Ross |
| 06 Jan 2023 - 15:23 - Received a call from Michael 0780148276 for a male that laying on the ground at Muizenberg Park who was stabbed last year and released on the 24th of December and now is in pain and his drain tube might be blocked call was logged with metro REF#1144 phoned metro they have no vehicle in the area - Lindi made a aware of the cal as it is not a P1 call we cant service it - Jarod Echardt |
| 06 Jan 2023 - 13:15 - @09:21 Mrs Coetzer phoned saying here husband thinks his having heart attack after working the dogs caller wanted to know where can she take him - advised that she can go to Harbour bay medical or we can come out to them she said she will go to Harbour bay - Heath spoke to Ashley at Harbour bay to notify them - Jarod Echardt |
| 06 Jan 2023 - 09:29 - @09:21 Mrs Coetzer phoned saying here husband thinks his having heart attack after working the dogs caller wanted to know where can she take him - advised that she can go to Harbour bay medical or we can come out to them she said she will go to Harbour bay - Heath spoke to Ashley at Harbour bay to notify them - Jarod Echardt |
| 06 Jan 2023 - 08:34 - Mr Hull activated his lifeline button by mistake all is fine with him - Jarod Echardt |
| 06 Jan 2023 - 08:21 - A5 in service - Jarod Echardt |
| 05 Jan 2023 - 20:29 - Zayd twisted his left knee on resus 20230105/04, Heath was informed - CMR GO |
| 05 Jan 2023 - 19:02 - Zayd twisted his left knee on resus 20230105/04, Heath was informed - Ronald Windell |
| 05 Jan 2023 - 18:55 - Given from Netcare 911 called wanted to know if CMR could assist with a primary call out in Goodwood . Told him CMR is based in Fish Hoek. He said he would try another service closer to Goodwood. - CMR GO |
| 05 Jan 2023 - 18:21 - Given from Netcare 911 called wanted to know if CMR could assist with a primary call out in Goodwood . Told him CMR is based in Fish Hoek. He said he would try another service closer to Goodwood. - Angus Ross |
| 05 Jan 2023 - 17:44 - ER 24 ( Arte called ) said she received a call from a lady by the name of Debbie - 0833214740 ) for MVA on Kommetjie and Nelson Road. Called on scene caller Debbie , who said it was not an MVA , but there was someone laying on the side of the road. Debbie said she was not on scene and left scene long ago, along with other people that also left the scene , She could not say what was wrong with gentleman laying on the side of the road as she never stopped to investigate. Called ER24 back spoke to Arte ( CT - Dispatcher ) advised on scene caller Debbie not on scene as per info most people has left that scene. - Angus Ross |
| 05 Jan 2023 - 17:24 - Richard called ( 0792494161 )said he drove past a gentleman laying on the side of the road . He did not stop if gentleman needed help . He said it was down Kommetjiee Road direction Sun valley robot . gentleman laying on the right side of the road. called SAPS Fish Hoek ( Sgt Banda ) he said he would dispatch a vehicle to go and investigate. Darren Z also called said member of the public informed him of gentleman laying on te side of the road towards SUn Valley , Told Darren I was in contact with F/H SAPS and they were going to send out a vehicle. - Angus Ross |
| 05 Jan 2023 - 15:39 - Called received from Monique ( 0847334528 ) she said they knocked a deliver guy off his scooter he was not injured , conscious and breathing . Advised we could send ambi out there , but there would be a private bill as we private ambi service. She said NO it was fine as she already called ER24 as well. Advised her that I would be calling Metro as well . Called Metro ( Spoke to Nicole Ref no: 1526 ) Gave on scene caller number. - Angus Ross |
| 05 Jan 2023 - 15:00 - A1 - reports they have uplifted A4 and returning back to base. - Angus Ross |
| 04 Jan 2023 - 23:48 - received call from toby 0782097667 wanting advice on his 9 month old child who is teething and running temps of 38/39, he is giving calpaol and ponac, spoke to RV1 for advice, phoned caller back and told him he can alternate between calpal and ponac every 3 hours, if temp does not come down child needs to go to hosp - Ronald Windell |
| 04 Jan 2023 - 18:49 - Member of the public came in asked when ambi will be sent to 6 Kommetjie Road opposite the Gardens of remembrance . told her I will follow up. Called Metro Msepeng said she would follow up to find out how long ambi was going to be. - CMR GO |
| 04 Jan 2023 - 17:28 - Mrs Mittelmeyer called for her maid - she has been assaulted by her boyfriend facial and neck injuries and is currently with her at the Muizenberg SAPS. She is currently busy laying a charge. I explained to the lady that we can disp a vehicle but if she is laying a charge, she is also going to need a J88 that can only be done by a Dr. She then asked me if she can go straight down to FBH and I advised yes, also how long she is going to wait, I did advise that I am not able to say as she will first be triaged. She wanted to know if they have to wait long if she can phone us to come down to FBH, I advised that if they are going to be at the facility it does not make sense in us sending a vehicle down. I did advise her more than once that I can send a vehicle now to assess, privt billing and that unfortunately we are not able to provide a J88. - Lindi Bredenhann |
| 04 Jan 2023 - 17:11 - Member of the public came in asked when ambi will be sent to 6 Kommetjie Road opposite the Gardens of remembrance . told her I will follow up. Called Metro Msepeng said she would follow up to find out how long ambi was going to be. - Angus Ross |
| 04 Jan 2023 - 16:42 - Josh called back said they still waiting on an Ambi . Told him that I have called Metro . Called Metro asked if ambi was dispatched . Metro said ( Ref no: 1723 ) still pending. - Angus Ross |
| 04 Jan 2023 - 16:29 - Josh called earlier ( Address 6 Kommetjie Road ) said a gentleman has collapse , but pt was conscious and talking . Josh asked if ambi could be sent out to assess pt. Advised Josh that I would contact Metro. Metro contacted spoke to Sepeng ( Ref no : 1723 ) Sepeng said she would dispatch vehicle. - Angus Ross |
| 04 Jan 2023 - 11:26 - A4 - Called said they have made contact with Darren Zimmerman. A4 crew returning back to base will then move over to A1. A4 to go back to Musical Cars to sort out aircon. - Angus Ross |
| 04 Jan 2023 - 11:09 - Earlier RV6 called saying he was going to turn round not sure if there was MVA at 4 Ways. Rv6 reported back x1 A / F / P3 / G . Not requiring medical assistance . Vehicle not obstructing any other vehicle as it has been moved to the side of the road. - Angus Ross |
| 04 Jan 2023 - 08:44 - TEst - Angus Ross |
| 03 Jan 2023 - 21:12 - Received a call from Dr Bell wanting to know if we have transported Jason Shaw from 42 Gleneagle road in welcome glen as he has been trying to reach the patient but been unsuccessful and wanted to know if maybe the patient has gone to hospital, I advised we have not and Dr Bell advised that is good news and he will continue to contact the patient - Abi Bussio |
| 03 Jan 2023 - 18:31 - Hendrick from Scarborough security called for a M pt at Harbour Heights drive (roadway) complaining of chest pain - as per caller he does not have a lot of info - I advised caller can send someone out and advised of privt billing or option of calling METRO. Gave telephone number - he will be contacting METRO - pls note at time of call also no CMR vehicles available - Ronald Windell |
| 03 Jan 2023 - 07:05 - Received a call from Metro for a call they said was in Lakeside but the address comes up in Retreat - I advised unfortunately we have no vehicles available in that area. I did also consult with Lindi - CMR GO |
| 03 Jan 2023 - 07:05 - Received a call from Metro for a call they said was in Lakeside but the address comes up in Retreat - I advised unfortunately we have no vehicles available in that area. I did also consult with Lindi - Abi Bussio |
| 03 Jan 2023 - 06:52 - Alpha 3 reports minor fender bender at Caltex garage no injuries on scene - Abi Bussio |
| 03 Jan 2023 - 06:51 - Damage to the tailgate cable as per Response 2 which broke on scene during PVA in Ocean View - Abi Bussio |
| 02 Jan 2023 - 22:56 - TOC-22h49. Received a call from Stephanie on 0846281098. The caller reports her 14 month old granddaughter has been unwell since the 1st of January 2023. She has now woken up with a temperature of 39.0 degrees Celsius, the patient has been running a temperature for the past 24 hours but this is the highest it has been. The caller reports they have been cool bathing her but its not helping and wanted to know what else to do. I advised the next step would be to go to hospital to have her assessed due to the time period of having the temperature and her age. The caller advised they will take the patient through to CMC, I did also offer to send someone out to assess the patient but the caller advised all is well they will just take her privately. I have also consulted with Lindi regarding the call. - Abi Bussio |
| 02 Jan 2023 - 22:43 - Received a call from Netcare911 for Ref 5372 for a known diabetic patient with vomiting and confusion. On scene contact number is 0670876958. On scene caller reports her husband who is a known diabetic known with high blood sugar has been having a fever, vomiting and diarrhea, blood sugar at 10.7. Patient is still conscious and talking. Address is 79 Park Island Quay in Marina Da Gama and they are on medical aid. The caller phoned Netcare911 approx 2 hours ago for an ambulance before netcare911 phoned us for it. I consulted with Lindi and the call was declined. - Abi Bussio |
| 02 Jan 2023 - 21:54 - Received a call from 0726246378 - she advised she had someone at home knocked their head and they are going to require stitches and she wanted to know if that is something we offer, I advised it is not so she reported she will drive the patient to TMH - Abi Bussio |
| 02 Jan 2023 - 16:59 - Received call from Metro for 2 yr old having seizures at seaforth, called on scene, spoke to a medic from Tauras medical who was at the beach, he is busy putting a drip up, child is post ectal, metro called back, told them we dont have any vehicles at the moment - Ronald Windell |
| 02 Jan 2023 - 13:44 - Received call from metro for unconscious collapse and seizure of 56 yr old woman known diabetic ref 1147, told Edwin would phone on scene and get back to him, called on scene, pt eyes opening now and conscious, called Lindi to find out if we should send, told to hand call back to metro as pt no longer unconscious. Metro said LC01 is also en-Route Received a call from on scene asking how far ambo is as pt having another seizure, told caller LC01 is en-route, informed Lindi - Ronald Windell |
| 02 Jan 2023 - 12:23 - @ 11:36 received call from Pharmacist at Click Harbour Bay asking for a ambulance for SOB pt, she has given asthma pump but wants pt to go to hosp, advised of billing, she said pt cannot afford billing, asked her if she wanted metro, have her number for metro and told her to get a ref number - Ronald Windell |
| 01 Jan 2023 - 14:39 - Received a call from Audrey on 0829564868 - she reports they live on a small holding next to cape point vineyards. The caller reports her daughter is a 44 year old female threatening suicide and does not want any help from any services or from the caller. I made contact with Lindi to advise her about the situation as the caller was scared that if her daughter found out she made contact with emergency services that she would end her life. Lindi spoke to the caller and while on the phone to the caller she reported that it appears her daughter has calmed down slightly and would like to speak to her...the caller will phone back should she feel the need to - Abi Bussio |
| 01 Jan 2023 - 11:53 - Er24 requested assistance with call in Capricorn park - advised we are unable to assist - Abi Bussio |
| 01 Jan 2023 - 11:27 - Received a call from Patience (Netcare911) reporting a 44 year old unconscious male in public in Hout bay - Received on-scene contact (unknown Person: 0736129888) - advised I would contact on scene personnel and respond from there - Called on scene and spoke first to a onlooker, stating they were located at 52 Sunset Avenue, Llandudno (45 mins away) before he passed me to the patient (Louis Horn) - Louis Horn had attempted suicide by gassing himself in his car, He was quite distressed on the call - explained we are too far away to dispatch from CMR, however we are getting back in touch with Netcare911 to get someone there ASAP - Netcare911 was advised we are unable to dispatch due to distance and they were advised that ER24 is in Constantiaberg - Lindi is aware of the call - Brice Lancaster |
| 01 Jan 2023 - 07:36 - Received a call from E/A requesting assistance in Khayelitsha - Call declined due to distance - Brice Lancaster |
| 31 Dec 2022 - 19:03 - Received a call from Mel on 0836322044 who resides at 90 Dorries drive, Simons Town - they have just left their residence to spend the evening at friends and her granddaughter is unwell with vomiting the whole day and wanted to know if there is a 24/7 pharmacy nearby, I advised the closest 24/7 Pharmacy is in bellville and the caller advised she stays in Simons Town and are not driving to Bellville so they will be going to friends this evening and if her grand daughter is still unwell by the end of the evening then they will phone back as the patient is not listed as a dependent so she is not covered off site but lives at 90 Dorries drive, Simons Town. I did advise Lindi of the call. - CMR GO |
| 31 Dec 2022 - 18:38 - Received a call from Mel on 0836322044 who resides at 90 Dorries drive, Simons Town - they have just left their residence to spend the evening at friends and her granddaughter is unwell with vomiting the whole day and wanted to know if there is a 24/7 pharmacy nearby, I advised the closest 24/7 Pharmacy is in bellville and the caller advised she stays in Simons Town and are not driving to Bellville so they will be going to friends this evening and if her grand daughter is still unwell by the end of the evening then they will phone back as the patient is not listed as a dependent so she is not covered off site but lives at 90 Dorries drive, Simons Town. I did advise Lindi of the call. - Abi Bussio |
| 31 Dec 2022 - 18:23 - Received a call from Metro for reference 1400 - requesting assistance at Outspan lodge, Fish Hoek - reports of an adult male that collapsed - Contacted on scene who is Mrs Barnard 0832303301 she reported her husband fell off the toilet and cut his arm on the sink, patient is conscious and talking, he is bleeding but they have applied pressure to the wound and the patient is shaking. I contacted Lindi who advised Metro needs to do the call - i declined the call from Metro - Abi Bussio |
| 31 Dec 2022 - 14:10 - As per Last OB entry when searched on Google maps the average time to location from Fish Hoek is 30 minutes minimum - Abi Bussio |
| 31 Dec 2022 - 14:08 - Received a webdispatch for Cada Village near Grassy Park for SOB - declined due to no vehicles near the location - Abi Bussio |
| 31 Dec 2022 - 13:19 - Adult female phoned in the emergency line requesting where to go to have stitches done as she has cut her hand - she advised they are on Profmed so I recommended Tokai Melomed, she said they will be going through there - Abi Bussio |
| 31 Dec 2022 - 07:25 - Received a call from Mr Sampson at 23 Simons Town road whom we went out to yesterday - he reports we took his wife to hospital but he didnt get the facility where the patient was going - I advised him that the patient was transported to TMH. - Abi Bussio |
| 30 Dec 2022 - 19:33 - Rene called ( 0827801370 said she called earl;ier spoke to Jarod. She called to say there was no need to dispatch an ambi as her sister took private transport to CMC. - CMR GO |
| 30 Dec 2022 - 19:03 - Rene called ( 0827801370 said she called earl;ier spoke to Jarod. She called to say there was no need to dispatch an ambi as her sister took private transport to CMC. - Jarod Echardt |
| 30 Dec 2022 - 09:19 - received a call from a lady who staying in Simons Town and has very bad asthma and wanted to know where she can go advised that she can go harbor bay medical longbaech medical and false bay hosp - caller did say she will try Long beach medical first and if not she will phone back 0716798434 - Jarod Echardt |
| 30 Dec 2022 - 08:12 - Mrs Niome Paulsen (Mem ID:6832, 0735891442) called as her son, Eugene Walker (Ca.), has a split toe and requires help clipping his toenail. Explained this is not an emergency that requires attention, and we cannot send out a vehicle for this reason. We discussed the situation and I asked that during her sons next Chemo session on Tuesday, she should have a chat with the nurses, and they should be able to assist. - Brice Lancaster |
| 30 Dec 2022 - 06:50 - Mrs Dexter called ( 0824524198 ) said she had flu like symptoms for almost 2 weeks , but never been to the doctor and never taken any medication. She said she only had cough medicine at 20H00 Thursday evening and the cough is much better. She mentioned her husband is oversees and she was alone at home. Mrs Dexter sounded very anxious . I asked her to relax. She mentioned that she would be going to the doctor in the morning. Told her I can send CMR to come and assess her. She said NO she would fine. Advised if she not better and if anything changes she most welcome to call CMR . She said she would do that. - CMR GO |
| 30 Dec 2022 - 03:02 - Mrs Dexter called ( 0824524198 ) said she had flu like symptoms for almost 2 weeks , but never been to the doctor and never taken any medication. She said she only had cough medicine at 20H00 Thursday evening and the cough is much better. She mentioned her husband is oversees and she was alone at home. Mrs Dexter sounded very anxious . I asked her to relax. She mentioned that she would be going to the doctor in the morning. Told her I can send CMR to come and assess her. She said NO she would fine. Advised if she not better and if anything changes she most welcome to call CMR . She said she would do that. - Angus Ross |
| 29 Dec 2022 - 21:26 - Received a call from Lesley ( 0826152458 ) who said her friend not well. Friend has been to the doctor given anti biotics and other medication, Lesley saidd her friend was looking weak, with temp @ 35.8 . Told her 35.8 temp was fine. Lesley mentioned that she has been sponging her friend down , but wanted to know what to look out for. She said she will remain with her friend until 23H00. Asked that she continue sponging friend down and give medication time to work. Told Lesley if her friend;s situation changes at anytime she could call CMR back and that a vehicle would be dispatched. Lesley mentioned that the friend will be going for blood test tomorrow. - Angus Ross |
| 29 Dec 2022 - 21:22 - Test - Angus Ross |
| 29 Dec 2022 - 08:35 - A4 in service 08:34 - Jarod Echardt |
| 28 Dec 2022 - 20:09 - Received a call from Philippa from USA ( +18043601298 ) daughter of pt Mrs. Joy Smith who was taken to CMC earlier today. Philippa wanted to know if she could be added as a next of kin. Advised she talk to manager or nursing staff at Avenue Hotel 1st Avenue F/H and asked that they add her as a NOK. Told her thather brother Ian Smith called CMR this morning and said that his mother has taken a fall and hurt her back. She thank CMR for the wonderful service rendered , but would like to be added as NOK - CMR GO |
| 28 Dec 2022 - 17:27 - Received a call from Philippa from USA ( +18043601298 ) daughter of pt Mrs. Joy Smith who was taken to CMC earlier today. Philippa wanted to know if she could be added as a next of kin. Advised she talk to manager or nursing staff at Avenue Hotel 1st Avenue F/H and asked that they add her as a NOK. Told her thather brother Ian Smith called CMR this morning and said that his mother has taken a fall and hurt her back. She thank CMR for the wonderful service rendered , but would like to be added as NOK - Angus Ross |
| 28 Dec 2022 - 16:34 - Matthew called ( 0833796772 ) said his son 3yr old running a temp of 34.5. Asked if his son presented with anything abnormal. He said no he was fine . Told him 34.5 is normal . Anything 38 + is high. - Angus Ross |
| 28 Dec 2022 - 12:31 - Ian Kloppers phoned from Taurus medical wanting to know if we are aware of the drowning in progress at St James - METRO handed call to them - responding from Century City currently on M5. I spoke to D Zimmerman we do not have to send a veh they can proceed. - Angus Ross |
| 28 Dec 2022 - 12:30 - Mrs Joy's daughter from the Avenue Hotel wanted to know what hospital we transported her mother to, she is phoning from the UK +27128816604- I advised CMC - - Angus Ross |
| 28 Dec 2022 - 12:04 - Mrs Williams ( 0741901897) called she said she received a call from CMR and just returning the call . Told her I would follow up as it might have been someone from back office who tried calling her. Confirmed Lauren tried calling Mrs. Williams. Lauren to call her back. - Angus Ross |
| 28 Dec 2022 - 10:06 - Lady called ( 0765387730 gentleman has collapsed on floor on bathroom - Requested ambulance to out . She based in Robertson . Advised I could provide her with contact numbers for ambi service outthere . She dropped call . Called back number goes to voicemail. Called back lady answered gave her contact number for Global Force - 0730968950 , ER 24 - 0765981282 , Priority Care - 0712060005 , Metro Worcester - 0233410177 / 02334666000 - Angus Ross |
| 28 Dec 2022 - 08:37 - Received a call from ( Shane - Shane,s Towing Services ) for two cyclist that knocked into each other. He gave me contact number of Greg - 0836828769 that was on scene . Spoke to Greg he confirmed that both cyclist was conscious and talking . Told him I would call Metro. Called Metro ( Spoke to Parker Ref no: 0647 ) he said Metro 108 has arrived on scene while'st we were talking. - Angus Ross |
| 28 Dec 2022 - 08:15 - Mrs. Nelson called ( 0211802651 ) back said they managed to get their neighbor back on his feet . He was fine and went back home. - Angus Ross |
| 28 Dec 2022 - 08:14 - Mrs Nelson called ( 0834258584 ) said there was aan elderly gentleman who has taken a fall outside there gate @ 12 The Dale Silverglades F/ H. Asked if gentleman was hurt she said she was not sure as her husband was with the gentleman . Called Mr . Nelson ( 0833241696 ) asked Mr Nelson if gentleman was hurt . He asked the gentleman who said he was not hurt at all , but was unable to get back up. Asked Mr. Nelson if there was any one close that could assist to help the gentleman back to his feet. He said he would have a look . Told him I would call back to confirm if he got the help. - Angus Ross |
| 27 Dec 2022 - 21:18 - Jaquie injured her wrist this morning on A4 stretcher - Ronald Windell |
| 27 Dec 2022 - 18:53 - Called Paul back cell went to voicemail. - CMR GO |
| 27 Dec 2022 - 17:39 - Called Paul back cell went to voicemail. - Angus Ross |
| 27 Dec 2022 - 17:37 - Called Paul Newman back on 0822584494 his cell went to voicemail. - Angus Ross |
| 27 Dec 2022 - 17:36 - Rceived a call from DRM ( Jarod ) asked if CMR was able to send ambi to Muizenberg Surfers Corner . Called on scene caller Paul Newman ( 0822584494 ) he said there was a 15yr old obese . Boy presenting with low BP , Weak , Dizzy. Spoke to boy,s father Mr Vincent who said he will try to load his son into their vehicle and go via private transport , but if he is unable to load boy he will call back to request him to go to hospital via ambi .
- Angus Ross |
| 27 Dec 2022 - 12:13 - Call received from ( Nicky - @ BUCO called said tourist has taken a fall knocked her head . pt in parking area . Called Metro spoke to ( Msepeng - Ref no : 0985 ) who said she would dispatch a vehicle. - Angus Ross |
| 27 Dec 2022 - 11:07 - NSRI ( Monique went out to check up on patient Seh reports kiddy swallowed some water . Pt P3 / G will remain with mother. - Angus Ross |
| 27 Dec 2022 - 10:44 - Dawson called said he has disaster management guyz out at Seaforth Beach . He said someone has taken a fall injured his leg , Dawson said he has tried calling the NSRI in Simonstown , but got no answer. Called Darren Z advised of incident . Daren Z said he will try to call Monique who is on duty to go out and see if pt needs medical attention. - Angus Ross |
| 27 Dec 2022 - 10:30 - Received a call from Penny Heath (non-members) 0764847470 as her husband has been bitten by a snake (Grey Body - yellow belly) and requested advice on whether to transport to CMR base or Hospital - recommended transport to Hospital - Recommended closest hospital FBH - but she said she would rather transport to TMD - asked her to call us should there be any drastic deterioration of her husband's condition and we will send a vehicle - Brice Lancaster |
| 27 Dec 2022 - 08:59 - Nick called ( 0606890646 ) said he called Harbor Bay Mall GP , but they closed today. He said he thinks that she might have fractured ankle , but will be taking her to CMC private. He wanted to know if CMC xray department would be open today. Gave CMC contact details . - Angus Ross |
| 26 Dec 2022 - 15:17 - Prev OB entry - H Giloi and L Bredenhann aware of call. - Lindi Bredenhann |
| 26 Dec 2022 - 15:09 - Received a call from Beverly De Meyer (084 686 1467 Mem ID:0085) @ 1412, She requested assessment and transport for her son (William) who is at the Lord Nelson, as he is experiencing extreme toothache (Bad enough that he feels like his heart may stop) - explained that this is not an emergency call - Advised that her best bet would be to arrange for private transport to FBH casualty - the Casualty will be able to manage his pain and provide correct treatment - Brice Lancaster |
| 26 Dec 2022 - 13:03 - Received a call from Clint from Fire Control on 0215901900 for a call at Outspan Lodge, corner of second avenue and Kommetjie road, Fish Hoek. TOC-00h37. Elderly male took a fall while in the bathroom, patient fractured his hip a few weeks ago, patient is on a medical aid and phoned 107 directly who then contacted Fire -On scene contact is 0832303301 Mr Bart - spoke to on scene who reports he is not on medical aid and cant accept a private bill, the patient was under the impression that fire would be coming to lift him off the floor as he is in a awkward position - I contacted Clint from Fire back and he advised he was told the gentleman is on medical aid and that is why he phoned CMR but he will be contact Metro ambulance and dispatch a fire vehicle out to the scene to assess the patient while waiting for Metro - CMR GO |
| 26 Dec 2022 - 09:17 - Mrs. Gale Rouch (0761507570, Mem ID:8532) called as her brother has an ear infection for the last few days and they are looking to get in touch with a GP - The tried Medicross FH and long beach medical but only got to voicemail - Ronnie called Tokai Medicross and was able to get through - advised Mrs. Rouch to give them a call - Brice Lancaster |
| 26 Dec 2022 - 08:49 - Received a call from Joseph Keseokile (0726059463), lives in Kommetjie - He has been experiencing lower back pain and dry retching for the past 5 days and is looking for advice - advised I cannot make a diagnosis over the phone and the best course of action would be to see a GP - Joseph said his vehicle is currently not working and his Friends and family is currently away - Explained we can come out to assess, however there will be a private bill - Advised to monitor his condition and call us back should he require any further assistance - Brice Lancaster |
| 26 Dec 2022 - 07:16 - Malcolm (0833913732) called as his wife a swollen and painful knuckle - stated it was not an emergency and he was looking for some advice - Asked whether he should take her to CMC for x-ray and assessment - Advised this would be the best course of action as we do not have any X-ray facility available to CMR - Brice Lancaster |
| 26 Dec 2022 - 00:46 - Received a call from Clint from Fire Control on 0215901900 for a call at Outspan Lodge, corner of second avenue and Kommetjie road, Fish Hoek. TOC-00h37. Elderly male took a fall while in the bathroom, patient fractured his hip a few weeks ago, patient is on a medical aid and phoned 107 directly who then contacted Fire -On scene contact is 0832303301 Mr Bart - spoke to on scene who reports he is not on medical aid and cant accept a private bill, the patient was under the impression that fire would be coming to lift him off the floor as he is in a awkward position - I contacted Clint from Fire back and he advised he was told the gentleman is on medical aid and that is why he phoned CMR but he will be contact Metro ambulance and dispatch a fire vehicle out to the scene to assess the patient while waiting for Metro - Abi Bussio |
| 24 Dec 2022 - 18:41 - TOC-16h28. Received a call from 0714609222 or 0796239833 reporting that they have a cancer patient in the household needing to go to hospital and wanted a private quotation. I advised them that the bill starts at around R1000.00 and increases dependent on level of care, she said that does not really work for them so they will continue waiting for metro but if nothing in the next few hours then they will phone back. I spoke to Janine - CMR GO |
| 24 Dec 2022 - 16:35 - TOC-16h28. Received a call from 0714609222 or 0796239833 reporting that they have a cancer patient in the household needing to go to hospital and wanted a private quotation. I advised them that the bill starts at around R1000.00 and increases dependent on level of care, she said that does not really work for them so they will continue waiting for metro but if nothing in the next few hours then they will phone back. I spoke to Janine - Abi Bussio |
| 24 Dec 2022 - 14:51 - Received a call from 0828238613 reporting his son fell on his head and wants to speak to a paramedic - that was the only information I received, I advised the caller I could arrange for a paramedic to give him a call back and he wanted to know when and i advised him it would be as soon as possible. i spoke to H.Giloi who advised he would make contact with the caller - Abi Bussio |
| 24 Dec 2022 - 13:55 - Received a pocket dial from Charlene on 0798951094 she confirmed it was accidental - she also enquired regarding a CMR membership - I advised her her that the rough starting fee per household is R350.00 per month - Abi Bussio |
| 24 Dec 2022 - 12:43 - Received a call from a gentleman on 0217865514 he advised he has not been able to urinate for the past 10 hours, his doctor advised him to go to hospital and he wanted to know which hospitals were his options, he advised he on Discovery Health so I recommended to TMH but he asked if he can go to CMC which i advised he could do so if he wishes, he will try take himself there before her calls for an ambulance - Abi Bussio |
| 24 Dec 2022 - 10:30 - MyLifeLine from Mrs Brady testing her device - Abi Bussio |
| 24 Dec 2022 - 08:39 - MyLifeLine from Mrs Brady testing her device - Abi Bussio |
| 24 Dec 2022 - 06:26 - RV2 Zayd hurt his right shoulder on call 20221224/3 due to him trying to gain entry to the Pt. home - Heath and Lindi are aware of the call - Jarod Echardt |
| 23 Dec 2022 - 15:10 - Accidental MyLifeLine activation from Mr Hoy - he advised all is well - Abi Bussio |
| 23 Dec 2022 - 13:55 - Received a call from Samantha on 0718830201 at 155 Mimosa road in Scarborough. She reports her son cut the top of his foot, it is not really bleeding but they can see white flesh, I advised the caller that we can come out no problem but if he requires stitches then he would need to be taken to hospital or a doctors room which she then advised she would rather take him, I offered to try locate a doctors room for her which she said she would rather do. Membership number 8044 - Abi Bussio |
| 23 Dec 2022 - 09:19 - Received a call from Carla on 0717679286 for 1 of her work colleagues at the City of Cape Town, Civic Centre, Atlantic way, Muizenburg. The patient collapsed but is now consciousness and talking - the patient is on a medical aid but I advised that if the patient is not transported then generally the medical aid does not cover the patient and therefore the patient didnt want to accept private billing - they will be contacting Metro ambulance - Abi Bussio |
| 23 Dec 2022 - 07:02 - Telecare activated for Mrs Norma Glyn( Member no: 1016 ) . Called cell number 0837096336 few times went to voicemail. Called her daughter's number 0828818004 ( Shelley. She went to go and check up on her mother and said Mrs Glyn was fine. - CMR GO |
| 23 Dec 2022 - 07:00 - Telecare activated for Mrs Norma Glyn( Member no: 1016 ) . Called cell number 0837096336 few times went to voicemail. Called her daughter's number 0828818004 ( Shelley. She went to go and check up on her mother and said Mrs Glyn was fine. - CMR GO |
| 22 Dec 2022 - 23:51 - Telecare activated for Mrs Norma Glyn( Member no: 1016 ) . Called cell number 0837096336 few times went to voicemail. Called her daughter's number 0828818004 ( Shelley. She went to go and check up on her mother and said Mrs Glyn was fine. - Angus Ross |
| 22 Dec 2022 - 23:30 - Earlier ( CPF ) member called said one of the council worker's was having a seizure. He handed the phone to Nazeem who's a colleague of the patient. Nazeem said pt is a known epileptic, advised that they not restrain pt and once he was done seizing to turn pt lateral. Nazeem said they would be taking pt to Kommetjie Fire Station. I asked if he was sure as I could send out an Ambi. He said area was dangerous as address was Daffidal Street out in O/V Lapland. He mentioned pt was on medical Aid( Samwu Med Option B ) Told him once they get to Fire station that he contact CMR as I would dispatch a vehicle then. He said he would do that . Nazeem never called back. - Angus Ross |
| 22 Dec 2022 - 21:21 - Gentleman called ( 0716641672 ) asked for CMR to come out and assess his daughter . He just said to please come round to the wooden fence. He called back 3 times afterwards I asked to speak to someone else. Phone was handed over to a lady who said there was no need for any ambulance to be sent. She said the gentleman was abusive towards her and she was busy packing her bags, Then dropped the call. I called back gentleman kept on saying hello then dropped the call. - Angus Ross |
| 22 Dec 2022 - 18:44 - Refused a call transfer from E/A from KH to Tokai Faircap BLS Pt with a broken ankle t. weight is 204Kg Lindi is aware of the declined call - Jarod Echardt |
| 22 Dec 2022 - 18:25 - Received a call from Rick De Araujo(Mem ID: 9735) Hire-a-hubby - one of his workers has cut the back of his hand with a grinder and is currently transporting him to Fish Hoek - he asked if should stop at the base - I advised that the best course of action if he is already transporting patient would be to take him directly to FBH - asked to call back if there is further deterioration(Brice Lancaster) - Jarod Echardt |
| 22 Dec 2022 - 17:05 - A4 J Mortensen reports that she might have damaged the vehicle on the passenger side door area (dent) when she opened the door earlier and it hit against the electrical box. Lindi did look under the photos taken on the CMR vehicle system but did not find any old photos with that particular damage. J Mortenson did inform D Zimmerman. - Brice Lancaster |
| 22 Dec 2022 - 15:24 - received a call from 0724944202(Dawn Clark, Mem ID: 1068) but there was no response after greeting - called back and confirmed with caller that it was an accidental contact - no medical emergency or assistance required - Brice Lancaster |
| 22 Dec 2022 - 12:47 - Received a call from Rick De Araujo(Mem ID: 9735) Hire-a-hubby - one of his workers has cut the back of his hand with a grinder and is currently transporting him to Fish Hoek - he asked if should stop at the base - I advised that the best course of action if he is already transporting patient would be to take him directly to FBH - asked to call back if there is further deterioration(Brice Lancaster) - Jarod Echardt |
| 22 Dec 2022 - 11:35 - SAist Roberts called for a pt needing to go to Khayelitsha district hospital for an operation - surgical ward - wanted to know if we would be able to do it under the membership. I spoke to Taryn and B both agreed that this is not something that is currently covered under the membership. I advised the sister accordingly. Sist did mention that they will log it with METRO was just hoping to get the patient there quicker as we normally are. She did understand - CMR GO |
| 22 Dec 2022 - 11:33 - SAist Roberts called for a pt needing to go to Khayelitsha district hospital for an operation - surgical ward - wanted to know if we would be able to do it under the membership. I spoke to Taryn and B both agreed that this is not something that is currently covered under the membership. I advised the sister accordingly. Sist did mention that they will log it with METRO was just hoping to get the patient there quicker as we normally are. She did understand - Lindi Bredenhann |
| 22 Dec 2022 - 10:30 - Refused a call transfer from E/A from KH to Tokai Faircap BLS Pt with a broken ankle t. weight is 204Kg Lindi is aware of the declined call - Jarod Echardt |
| 22 Dec 2022 - 10:27 - Rv6 reported a small fender bender @15 ave - no injury on scene - Jarod Echardt |
| 22 Dec 2022 - 08:28 - Received a missed call from (0724944202) - Called back to ensure no medical assistance is required - caller confirmed that it was accidental and no medical assistance is required. - Jarod Echardt |
| 22 Dec 2022 - 05:55 - Lady called ( Cell no: 0605461442 ) asked the contact number for Law Enforcement for noisy neighbours . Gave Law Enforcemant,s contact number. - Angus Ross |
| 22 Dec 2022 - 00:44 - Lady called ( Cell no: 0605461442 ) asked the contact number for Law Enforcement for noisy neighbours . Gave Law Enforcemant,s contact number. - Angus Ross |
| 21 Dec 2022 - 23:04 - Metro ( Luthando - Ref no : 2330 ) ) called asked if CMR could assist with a declaration out at 3 Cockburn Street Glencairn Heights for a 35yr old female ( Passed on - natural causes ) . He gave on scene contact number for a Mr Mbane . Called Mr Mbane who was a SAPS const. who was on scene . Called Heath to confirm if I should send out a vehicle to do declaration . He said unless the call comes from SAPS then I could or should dispatch a vehicle . Called Metro back ( Spoke to Rica ) advised We had no vehicle available at the time . She said she would relay message . - Angus Ross |
| 21 Dec 2022 - 19:05 - Rv1 Greg/(Jessica student) report that a taxi side swiped the side of Rv1 out side of Masiphumelele on Kommetjie road coming from a call (20221221/12) license plate of taxi (CA 800840) TOC to D.Zimmerman was made at 17:17 - did make his way to Heath - damage to right side plastic wheel arch and will be going to O/V SAPS to open a case and will come to the office to fill in vehicle accident report form - CMR GO |
| 21 Dec 2022 - 17:34 - Rv1 Greg/(Jessica student) report that a taxi side swiped the side of Rv1 out side of Masiphumelele on Kommetjie road coming from a call (20221221/12) license plate of taxi (CA 800840) TOC to D.Zimmerman was made at 17:17 - did make his way to Heath - damage to right side plastic wheel arch and will be going to O/V SAPS to open a case and will come to the office to fill in vehicle accident report form - Jarod Echardt |
| 21 Dec 2022 - 09:41 - A5 - Andre and Tracey reported incident with a driver from a silver merc - he drove into their lane - was swearing etc. and took down their number plate - incase a complain comes in. As per crew the driver was definitely in the wrong. - Lindi Bredenhann |
| 20 Dec 2022 - 18:57 - Russel Human called said he received a call from Machwan security for Adult Male - Collapse , bleeding from the fore head . He gave contact number for gentleman that needed to be contacted ( 0729804335 ) . Called number twice goes to voicemail. Called Machwan security lady answer , she said she would follow up and give CMR a call back. Anneline ( From Machwan Security called back she said there has been a fight and someone got hurt and bleeding she asked that I call 0729804335 and speak to Manu - CMR GO |
| 20 Dec 2022 - 12:56 - Russel Human called said he received a call from Machwan security for Adult Male - Collapse , bleeding from the fore head . He gave contact number for gentleman that needed to be contacted ( 0729804335 ) . Called number twice goes to voicemail. Called Machwan security lady answer , she said she would follow up and give CMR a call back. Anneline ( From Machwan Security called back she said there has been a fight and someone got hurt and bleeding she asked that I call 0729804335 and speak to Manu - Angus Ross |
| 19 Dec 2022 - 18:57 - Tyron Thomas called said he received a call from a friend to say coming off West Lake Drive going up Boyz Drive there was a gentleman laying over the rail they were not sure and could not say if there was anything wrong with the gentleman. Called Muizenberg SAPS ( Spoke to Mostert ) who said she will send out a vehicle to go and investigate.. - CMR GO |
| 19 Dec 2022 - 17:04 - Tyron Thomas called said he received a call from a friend to say coming off West Lake Drive going up Boyz Drive there was a gentleman laying over the rail they were not sure and could not say if there was anything wrong with the gentleman. Called Muizenberg SAPS ( Spoke to Mostert ) who said she will send out a vehicle to go and investigate.. - Angus Ross |
| 19 Dec 2022 - 12:15 - Mrs Lee called said she has taken half a tablet , but she thinks that the tablet still stuck in her throat. Told her that she was talking to me and that was a good sign. Told her to try and drink a glass of milk and if things still don't improve that she give CMR a call back. - Angus Ross |
| 19 Dec 2022 - 12:02 - Received a call from 0217843064 enquiring as to price to send out a paramedic for a pregnant female in Pain - Advised private bill can range anywhere from R940 upwards depending on the level of treatment provided. Advised she can call Metro(0219370500) for a Government Ambi at no charge - provided relevant contact details - Angus Ross |
| 19 Dec 2022 - 08:30 - Adult F from RedHill - ?labour thought that we were part of the government service I gave her Metro's telephone number. She will contact them. - Angus Ross |
| 19 Dec 2022 - 06:51 - test - Angus Ross |
| 19 Dec 2022 - 06:47 - Received a call from 0217821791 for an adult male who is unable to settle for the evening and they wanted to know if we could give anything to assist wit settling, I advised we cant without the patient going to the hospital, they then reported they live opposite FBH and if it gets worse then they will rather just go down to FBH - CMR GO |
| 19 Dec 2022 - 02:21 - Received a call from 0217821791 for an adult male who is unable to settle for the evening and they wanted to know if we could give anything to assist wit settling, I advised we cant without the patient going to the hospital, they then reported they live opposite FBH and if it gets worse then they will rather just go down to FBH - Abi Bussio |
| 19 Dec 2022 - 00:12 - Telecare activation from 81 highway in Fish Hoek - on scene reports she thinks it activated due to load shedding and there is no help requested on scene - Abi Bussio |
| 18 Dec 2022 - 21:58 - Received a call from a gentleman on 0761223835 - to report his grandma has taken a fall and will require stiches but she does not want to go to hospital - I advised that we can come out and assess the patient but unfortunately we cant do stitches - he advised he would phone back once he consulted with the patient - Abi Bussio |
| 18 Dec 2022 - 21:15 - TOC-20h58 - Received a call from 5 Harries circle, he reported he knocked his son on the head with the car boot by accident and the patient requires stitches, i advised we do not offer stitches and the only place to get stitches now would be hospital, the caller advised they would take the patient privately - Abi Bussio |
| 18 Dec 2022 - 20:05 - Made contact with Mr Rowe in preparation for load shedding tonight - he requested we please do not phone him if his telecare goes off
- Abi Bussio |
| 18 Dec 2022 - 18:55 - Made contact with Mr Rowe in preparation for load shedding tonight - he requested we please do not phone him if his telecare goes off
- Abi Bussio |
| 18 Dec 2022 - 06:44 - Wayne advised he would try taking the patient through to TMH first - CMR GO |
| 17 Dec 2022 - 20:58 - Wayne advised he would try taking the patient through to TMH first - Abi Bussio |
| 17 Dec 2022 - 20:58 - Received a call from Wayne on 0826794636 who wanted to find out if we do stitches as his son knocked his head on the trampoline while playing at friends house, the bleeding has stopped but they are just wanting to have stitches done, he advised they are on discovery medical aid and I recommended the closest facility being TMH, CMC or KH each getting slightly further away - Abi Bussio |
| 17 Dec 2022 - 20:16 - Made contact with Mr Rowe in preparation for load shedding tonight - he requested we please do not phone him, he has his family with him should he have an emergency - Abi Bussio |
| 17 Dec 2022 - 20:14 - TOC-20h08. Adult female phoned security to say she is not feeling well, no further information provided, I requested further information and caller put the phone down. Phoned back and managed to get contact on scene 0217870244, on scene caller reports the patients leg hurts and she is needing a carer to assist her into bed NOT an ambulance.
Original caller was Hendrick - Security - 0217870206
Address - Cottage C2, Peers Retirement Village, Fish Hoek
Membership number is 3191 - Abi Bussio |
| 17 Dec 2022 - 17:18 - Received call from Mr van Assche saying he is looking for advice for his mom who is 102 and at nerina gardens, says she does not sound well and does not want to go to hospital, he says he phone Drs rooms but no answer, gave him pallative care drs numbers and told him to call us back if he is unable to get hold of one of them - Ronald Windell |
| 16 Dec 2022 - 19:27 - Rv2 reports Imhoffs gift smells like smoke and can see lots of smoke - call logged with fire and will send out a pump to investigate - Jarod Echardt |
| 16 Dec 2022 - 15:35 - Received a call from a gentleman wanting an ambulance at his residence in Edgemead, South Africa for a broken ankle. I advised we do not operate in that area and gave him the contact number for ER24 and Netcare911 as the patient is a GEMS member - Abi Bussio |
| 16 Dec 2022 - 08:46 - Received a call from Officer Cupido on 0617072892 which was answered by Monique for a patient at Clovelly bridge coughing up blood, they advised they had already contacted metro, call was received at approx 08h32. I managed to reach Metro at 08h40 and they advised they only received the call at 08h39. Spoke to lindi who advised they will need to wait for metro as patient is concious and unable to accept private billing - Abi Bussio |
| 16 Dec 2022 - 07:22 - TOC07:02 Received call from 0844943034 for a lady stabbed in the chest not bleeding and is SOB call logged with Metro Ebrahim REF#0609 - called the on scene caller back and handed the REF to her - CMR GO |
| 16 Dec 2022 - 07:15 - TOC07:02 Received call from 0844943034 for a lady stabbed in the chest not bleeding and is SOB call logged with Metro Ebrahim REF#0609 - called the on scene caller back and handed the REF to her - Jarod Echardt |
| 15 Dec 2022 - 20:07 - TOC-15h31. Received a call from Sonja in Capri on 0827293251 - her 15 month old cut his finger and she panicked so phoned CMR but advised for now she is going to see if they can get the bleeding to stop first before CMR comes to the patient - Jarod Echardt |
| 15 Dec 2022 - 15:33 - TOC-15h31. Received a call from Sonja in Capri on 0827293251 - her 15 month old cut his finger and she panicked so phoned CMR but advised for now she is going to see if they can get the bleeding to stop first before CMR comes to the patient - Abi Bussio |
| 15 Dec 2022 - 08:39 - Adult male took a fall in the garden, patient has a small abrasion to his forehead which might require stitches, the caller advised her normal GP is on leave at the moment. I offered to send someone out to assess the patient but the caller advised they are going to try find another GP to go to first. Caller contact is 0764970647 and they reside in Silverglades - Abi Bussio |
| 15 Dec 2022 - 08:01 - Joward from Fire phoned requesting assistance with a PVA involving a truck at corner of Military road and Main road, Lakeside - advised we have no vehicles currently, also consulted with Lindi - Abi Bussio |
| 15 Dec 2022 - 07:00 - declined a call Merto(Chris) REF#0539 TOC03:21for adult female asthmatic in Masi Wetlands road when phoning on scene TOC03:35 Pt. was talking in full sentences and shouting over the phone as well Lindi advised that Metro can service this call themselves - CMR GO |
| 15 Dec 2022 - 03:50 - declined a call Merto(Chris) REF#0539 TOC03:21for adult female asthmatic in Masi Wetlands road when phoning on scene TOC03:35 Pt. was talking in full sentences and shouting over the phone as well Lindi advised that Metro can service this call themselves - Jarod Echardt |
| 15 Dec 2022 - 00:57 - TOC20:31Received a call from 0823763611 membership (8058) inactive caller said that her husband has pool acid to the eye she did say that he has washed his eyes with water and milk, what ales can they do or must they go Straight to hospital - advised that they must go Straight to hospital - Jarod Echardt |
| 14 Dec 2022 - 20:49 - TOC20:31Received a call from 0823763611 membership (8058) inactive caller said that her husband has pool acid to the eye she did say that he has washed his eyes with water and milk, what ales can they do or must they go Straight to hospital - advised that they must go Straight to hospital - Jarod Echardt |
| 14 Dec 2022 - 17:50 - Monique was at the control room - assisted with a call regarding generic names - did advise normally the same but just to pls compare the ingredients with the normal one on the box. Normally not an issue. - Jarod Echardt |
| 14 Dec 2022 - 12:02 - Mr Hull accidentally activated My Lifeline - All in order - Jarod Echardt |
| 14 Dec 2022 - 11:38 - Lindi spoke to Mrs Child again - they will have to make use of Melomed transport as per the hospital for when her husband gets transported. They are still arranging everything as struggling now to get a cardiologist at VPH. Need to be transferred due to their Medical aid (Cape Medical Plan) not being accepted and a very high co pmt that they are not able to afford. If anything changes and they need to make use of us will let us know as we are the first choice. Entry L Bredenhann - Jarod Echardt |
| 14 Dec 2022 - 11:35 - Mr Hull accidentally activated My Lifeline - All in order - Jarod Echardt |
| 14 Dec 2022 - 10:29 - Mrs Child called for her husband he is currently at TMH ?MI - privt transport to hosp after we assessed call nr20221213/19. She wanted to know if we would be able to transport him to VPH - She is aware of the fact that they do not have ambu add on. They are on med aid and I asked her if the med aid gave her a auth as they normally need to give auth prior to ambulance disp and we have not been contacted, they also sometimes might use their own service provider. I did also ask her who the referring dr is at TMH - as we would need to know that - referral letter and also what level of care. She did say that when she spoke to the? med aid they said she can just call us. She was going to speak to the dr and then will also get back to us.
- Lindi Bredenhann |
| 14 Dec 2022 - 10:00 - Mr Hull accidentally activated My Lifeline - All in order - Jarod Echardt |
| 14 Dec 2022 - 08:44 - Received a call from 0826314673 saying she drove past a MBA and the motorcyclist is still laying on the floor and towing is on scene - Lindi phoned Metro and they said Metro108 has been dispatched Steenberg/Lakeside - Jarod Echardt |
| 14 Dec 2022 - 00:05 - Received call at 21:556 from Petro at Caltex fish hoek saying there is a elderly man there who is battling to walk, is conscious and talking, told caller i would phone metro, caller her back and gave her metro ref number 2524 - Ronald Windell |
| 13 Dec 2022 - 13:12 - Mrs Brotherhood called for her mother - wanted to know if we can come and transport ther mom to outpatients FBH as she needs her meds. Did not go yesterday. I explained to her that their will be a cost as not covered under emergency and will be both ways as mom used free discharge already. She understood and we spoke about Living Hope and the service they offer for vitals and collecting meds. She is going to speak to hosp dr and Living Hope to make arrangements (Mem 9895) - Lindi Bredenhann |
| 13 Dec 2022 - 10:28 - Received a MyLifeLine activation from Caryll Foad - advised they just testing device - Abi Bussio |
| 13 Dec 2022 - 08:31 - TOC-08h21. Received a call from Erica on 0842502792 she is currently in the Carpark opposite PNP in Second avenue, Fish Hoek. She has found a 72 year old male who is a vagrant that was assaulted last night at some point, patient is conscious and talking and approx 72 years old. After consulting with Lindi the call has been logged with Metro under reference 0893 - Abi Bussio |
| 12 Dec 2022 - 21:37 - A1 having a problem loading their stretcher, swapping out with A2 stretcher, heath informed - Ronald Windell |
| 12 Dec 2022 - 17:12 - Simonne Duncan (Member ID: 9671) called as her 10 Month child Rachel Lily Duncan Swallowed a large chunk of Herbal soap and vomited - this caused her to vomit and cry - advised this is likely due to an upset stomach and soap taste - advised to monitor closely (Specifically if the vomiting continues or if there is any further escalation of the childs condition - Asked her to immediately call us for assistance should this occur - Brice Lancaster |
| 12 Dec 2022 - 15:22 - Low visibility on top of Ou Kaapse - 10m - 15m - Bricks fallen off truck near the Rastas - Brice Lancaster |
| 12 Dec 2022 - 12:13 - received call from 0665467265 - muffled audio - no answer to questions - called back and it was an accidental call-in - no medical emergency - Brice Lancaster |
| 12 Dec 2022 - 09:58 - Received call from 0823865115 - no answer - muffled audio - Called back and caller confirmed it was a pocket dial - No medical emergency to respond to - Lindi Bredenhann |
| 12 Dec 2022 - 08:25 - Adam Lister (Member ID:10587) Wife is heavily pregnant and cut herself by dropping a glass - he explained it wasn't an emergency situation and he would like some advice on how to proceed - Advised that our medics do not apply stitches - Adam said he will take Her in to a private GP - Lindi Bredenhann |
| 12 Dec 2022 - 08:09 - Second accidental MyLifeline Alarm - 58 Upper Kildare - No Emergency - Lindi Bredenhann |
| 12 Dec 2022 - 07:50 - Accidental My Lifeline activation 58 Upper Kildare no emergency - Lindi Bredenhann |
| 11 Dec 2022 - 19:07 - TOC 17:13 phone rang once then stopped, phoned the number(0631682710) back - no answer - CMR GO |
| 11 Dec 2022 - 18:05 - TOC 17:13 phone rang once then stopped, phoned the number(0631682710) back - no answer - Dannielle Upton |
| 11 Dec 2022 - 17:16 - TOC 17:13 phone rang once then stopped, phoned the number(0631682710) back - no answer - Dannielle Upton |
| 11 Dec 2022 - 16:14 - A3 crew member Sheila requested that i call her partner and ask her to check the back passenger tire, I called Jacqui who noted that as soon as she got to her gate she would check the tire. Jacqui called back to say that tire was flat and that she would take A3 to nearest garage to get it looked at and pumped up - at garage it was found that tire had a puncture, Jacqui contacted Heath and Darren who gave permission for repair of tire. Tire was fixed and vehicle once again available. - Dannielle Upton |
| 11 Dec 2022 - 06:35 - RV2 reports no vehicle found on the hairpin bend location as reported - vehicle returning - Abi Bussio |
| 10 Dec 2022 - 21:01 - RV2 reports no vehicle found on the hairpin bend location as reported - vehicle returning - Abi Bussio |
| 10 Dec 2022 - 20:59 - RV2 proceeding up on to Ou Kaapse Weg 29155 to investigate a vehicle in roadway - RV1 stood down - Abi Bussio |
| 10 Dec 2022 - 20:55 - RV1 will go up onto Ou Kaapse Weg mobile 30803 - Abi Bussio |
| 10 Dec 2022 - 20:53 - Craig CMR was coming down Ou Kaapse Weg recently and saw a car half in the roadway on Ou Kaapse Weg closest hair pin bend to buller louw, vehicle is going to land up causing an accident - spoke to D.Zimmerman who requested we send an RV out to investigate - Abi Bussio |
| 10 Dec 2022 - 20:51 - RV2 received a call from a Mr George who is in the wynberg area looking for a 24 hour pharmacy - RV2 crew advised the caller of a pharmacy that side - Abi Bussio |
| 10 Dec 2022 - 20:41 - Load shedding expected at 02h00 tomorrow morning - I contacted Mr Rowe in advance to advise him of the load shedding and he requested that I please do not phone him and he will phone if there is an emergency - Abi Bussio |
| 10 Dec 2022 - 20:41 - Received a call from Jenny on 0713831876 at 16 Orca close, Klein slangkop where RV2 has recently been to advise that the crew left his stethoscope on scene - RV2 will be going to get the stethoscope shortly - Abi Bussio |
| 10 Dec 2022 - 20:13 - Received a call from Jenny on 0713831876 at 16 Orca close, Klein slangkop where RV2 has recently been to advise that the crew left his stethoscope on scene - RV2 will be going to get the stethoscope shortly - Abi Bussio |
| 10 Dec 2022 - 14:23 - Received call from Ruan Smit who we took to cmc earlier today wanting us to take him home, i told him we could but there could be a bill as he doesn't have add on, quoted him R1400 and he started saying something then put the phone down, tried to call back to tell him he could try getting auth from discovery, but phone off - Ronald Windell |
| 10 Dec 2022 - 07:07 - - CMR GO |
| 10 Dec 2022 - 06:08 - - Abi Bussio |
| 10 Dec 2022 - 04:18 - - Abi Bussio |
| 10 Dec 2022 - 03:05 - Received a call Constable Lindunbeni from Ocean View SAPS who reports they have a patient stabbed from 2 hours ago, they have been waiting for metro for the past 2 hours and wanted to know if we an assist. I contacted Metro and received the call as 0182 and it was been pending for 28 minutes. Patient is still concious and talking and cosntable advised they cant accept private billing. I consulted with Lindi and after that I advised the constable that they will need to wait for metro - Abi Bussio |
| 10 Dec 2022 - 02:59 - TOC-11h21. Received a call from Mr Potgieter on 0826502281 who advised he has just turned into Fish Hoek after he has been experiencing stomach pain for the past 3 hours which is now radiating to his left armpit and he is on route from Murdock Valley to the CMR office wanting an ambulance - I advised the caller that at this stage we do not have any ambulances available at the office as the ambulances run from home in the evening, he advised they are pulling over outside Clicks on the Fish Hoek Main Road, I asked the caller to please hold - I made contact with Lindi to advise her of the situation and she advised that there are two options for the patient, either wait a few moments for the ambulance which will take approx 20 minutes to get to the office and then can see to the patient or for them to proceed to hospital which is 2Mill as patient is a military patient, I gave the options to the caller who was now the patients wife as she wanted to speak after pulling over, I gave her the two options and she advised she is very disappointed as she often drives past our office and there are ambulances here and why arent there any here now when she needs it, she advised they are going to continue to hospital instead of waiting for an ambulance - please keep in mind nearest ambulance would be coming from Chapmans Peak area - Lindi is aware of the call - Abi Bussio |
| 09 Dec 2022 - 23:45 - TOC-11h21. Received a call from Mr Potgieter on 0826502281 who advised he has just turned into Fish Hoek after he has been experiencing stomach pain for the past 3 hours which is now radiating to his left armpit and he is on route from Murdock Valley to the CMR office wanting an ambulance - I advised the caller that at this stage we do not have any ambulances available at the office as the ambulances run from home in the evening, he advised they are pulling over outside Clicks on the Fish Hoek Main Road, I asked the caller to please hold - I made contact with Lindi to advise her of the situation and she advised that there are two options for the patient, either wait a few moments for the ambulance which will take approx 20 minutes to get to the office and then can see to the patient or for them to proceed to hospital which is 2Mill as patient is a military patient, I gave the options to the caller who was now the patients wife as she wanted to speak after pulling over, I gave her the two options and she advised she is very disappointed as she often drives past our office and there are ambulances here and why arent there any here now when she needs it, she advised they are going to continue to hospital instead of waiting for an ambulance - please keep in mind nearest ambulance would be coming from Chapmans Peak area - Lindi is aware of the call - Abi Bussio |
| 09 Dec 2022 - 21:32 - Load shedding expected at 02h00 tomorrow morning - I contacted Mr Rowe in advance to advise him of the loadshedding and he requested that I please do not phone him and he will phone if there is an emergency - Abi Bussio |
| 09 Dec 2022 - 21:30 - Received a activation from MyLifeLine from Mrs Colonnello at 53 Upper Kildare - she advised it was accidental activation - Abi Bussio |
| 09 Dec 2022 - 19:17 - Received a activation from MyLifeLine from Mrs Colonnello at 53 Upper Kildare - she advised it was accidental activation - Abi Bussio |
| 08 Dec 2022 - 18:50 - Received a call from Barbara on 0217801580 who is trying to find a way to get to Longbeach mall at the dischem from Scarborough due to wanting to collect a prescription, I have also mentioned this to Darren and we advised she makes contact with Lisa from Admin to arrange a shuttle service pick up. She will be contacting Peter the driver on 0836535660 to assist her. She advised they dont need any medical help they just need to collect the prescription - CMR GO |
| 08 Dec 2022 - 17:10 - Received a call from Barbara on 0217801580 who is trying to find a way to get to Longbeach mall at the dischem from Scarborough due to wanting to collect a prescription, I have also mentioned this to Darren and we advised she makes contact with Lisa from Admin to arrange a shuttle service pick up. She will be contacting Peter the driver on 0836535660 to assist her. She advised they dont need any medical help they just need to collect the prescription - Abi Bussio |
| 08 Dec 2022 - 15:09 - Received a call from Barbara on 0217801580 who is trying to find a way to get to Longbeach mall at the dischem from Scarborough due to wanting to collect a prescription, I have also mentioned this to Darren and we advised she makes contact with Lisa from Admin to arrange a shuttle service pick up. She will be contacting Peter the driver on 0836535660 to assist her. She advised they dont need any medical help they just need to collect the prescription - Abi Bussio |
| 08 Dec 2022 - 14:06 - Received call from Pet+ in Harbour Bay Mall in Dido Valley - A customer has feinted and is now flush and sweaty - Patient is talking, conscious and breathing - Explained we can send out a vehicle to assess but there may be a private bill involved - patient's mother said she will call back if further help is needed - Lindi Bredenhann |
| 08 Dec 2022 - 13:58 - Received call regarding Alexander Herbert (6182) from his daughter - He has been sick recently and is not doing well - He saw a Doctor 2 days ago and was diagnosed with pneumonia? and received antibiotics - He seems to be getting weaker - No longer an active member - explained there may be a private bill if we send a RV for assessment - Caller said that would be an issue - provided metro number - Lindi Bredenhann |
| 08 Dec 2022 - 12:34 - Kommetjie road is currently being redone, manhole covers are not installed and as such there are many obstructions all along Kommetjie Road - Lindi Bredenhann |
| 08 Dec 2022 - 12:18 - Kommetjie road is currently being redone, manhole covers are not installed and as such there are many obstructions all along Kommetjie Road - Lindi Bredenhann |
| 08 Dec 2022 - 12:09 - Kommetjie road is currently being redone, manhole covers are not installed and as such there are many obstructions all along Kommetjie Road - Lindi Bredenhann |
| 08 Dec 2022 - 12:03 - Kommetjie road is currently being redone, manhole covers are not installed and as such there are many obstructions all along Kommetjie Road - Lindi Bredenhann |
| 08 Dec 2022 - 12:02 - Jawaad from Fire - called for MVA - cnr lakeside and Main Road Boyes drive - no details about pt's ( ? 2 x vehicles) fire not yet on scene - not yet called METRO - when I spoke to him vehicles just arrived and he said he will update us if we are needed - also going to make contact with METRO now. - Lindi Bredenhann |
| 08 Dec 2022 - 06:54 - TOC06:00 81 Highway Road Fish Hoek Telecare was activated no one spoke after pressing 7 to answerer the telecare searched the address on data base then phoned the house number caller said everything is ok - CMR GO |
| 08 Dec 2022 - 06:46 - TOC06:00 81 Highway Road Fish Hoek Telecare was activated no one spoke after pressing 7 to answerer the telecare searched the address on data base then phoned the house number caller said everything is ok - Jarod Echardt |
| 07 Dec 2022 - 21:21 - TOC18:56 Caller said she just been stung by a bee for the 1st time and she is 36 weeks pregnant, she just want to know what to do advised that I'll see if i can get one of the CMR managers to phone her witch she was fine with - Phoned Lindi advised her of the issue she then said give heath a call and asking him to phone the caller as she id driving - Phoned Heath advised him of the issue he then said it fine send the number to him he will phone her - Heath sent the following messages over WhatsApp ( All good. Going to monitor it. Mild red face. No rash or welts. Happened about 20mins ago now. Will monitor for rash or SOB. 19:10 ) - Jarod Echardt |
| 07 Dec 2022 - 19:34 - TOC18:56 Caller said she just been stung by a bee for the 1st time and she is 36 weeks pregnant, she just want to know what to do advised that I'll see if i can get one of the CMR managers to phone her witch she was fine with - Phoned Lindi advised her of the issue she then said give heath a call and asking him to phone the caller as she id driving - Phoned Heath advised him of the issue he then said it fine send the number to him he will phone her - Heath sent the following messages over WhatsApp ( All good. Going to monitor it. Mild red face. No rash or welts. Happened about 20mins ago now. Will monitor for rash or SOB. 19:10 ) - Jarod Echardt |
| 07 Dec 2022 - 07:05 - Phone lines are down, Lindi, Heath, Darren & Harri are aware of the problem, landline calls diverting to Rv2, cell phone calls diverting to control room. tried calling Euphoria, their after hours tech not answering phone and "mail box is full" advised Lindi of this. Rv2 is going to bring his cell phone in, and will need to be contacted on personal cell until problem is resolved. - Dannielle Upton |
| 07 Dec 2022 - 06:23 - Phone lines are down, Lindi, Heath, Darren & Harri are aware of the problem, landline calls diverting to Rv2, cell phone calls diverting to control room. tried calling Euphoria, their after hours tech not answering phone and "mail box is full" advised Lindi of this. Rv2 is going to bring his cell phone in, and will need to be contacted on personal cell until problem is resolved. - Dannielle Upton |
| 07 Dec 2022 - 05:31 - TOC 20:25 - female caller - noted male collapsed outside Tigers milk in Muizenburg, asked caller if she had called Metro, or if she could find out if pt was CMR mem or on Med aid, caller noted she would call back with info. Caller called back noting that pt is on Gems Medical Aid, A4 dispatched P1, Calller called back while A4 en route to stand vehicle down as family had arrived and took pt private transport - Dannielle Upton |
| 06 Dec 2022 - 22:49 - TOC 20:25 - female caller - noted male collapsed outside Tigers milk in Muizenburg, asked caller if she had called Metro, or if she could find out if pt was CMR mem or on Med aid, caller noted she would call back with info. Caller called back noting that pt is on Gems Medical Aid, A4 dispatched P1, Calller called back while A4 en route to stand vehicle down as family had arrived and took pt private transport - Dannielle Upton |
| 06 Dec 2022 - 20:59 - TOC 20:25 - female caller - noted male collapsed outside Tigers milk in Muizenburg, asked caller if she had called Metro, or if she could find out if pt was CMR mem or on Med aid, caller noted she would call back with info. Caller called back noting that pt is on Gems Medical Aid, A4 dispatched P1, Calller called back while A4 en route to stand vehicle down as family had arrived and took pt private transport - Dannielle Upton |
| 06 Dec 2022 - 15:10 - A5 reports small fender bender at the Boyes Drive - Kalk Bay intersection. No injuries on scene. - Lindi Bredenhann |
| 06 Dec 2022 - 08:57 - Alpha 5 - out duty to Hazards in Epping for installation of the new amp - Lindi Bredenhann |
| 06 Dec 2022 - 07:25 - Traffic notified of the traffic lights that flashing at the 4 ways - Jarod Echardt |
| 06 Dec 2022 - 06:36 - Traffic notified of the traffic lights that flashing at the 4 ways - Jarod Echardt |
| 06 Dec 2022 - 04:16 - Received a call from 076 666 0965 , Lady did not mention her name but asked if we could do a call in Megregor , lady spoke Afrikaans and line wasn't too clear. Asked where she's calling from , McGregor near Robertson. May have been a declaration. was advised that we don't cover that area and before i could give her a number for someone closer, she put the phone down. - Tyron Thomas |
| 05 Dec 2022 - 22:39 - Received a my lifeline call from Mr Vosloo , 35 Echo road in fish hoek. Called back to say that he pressed the button by mistake while emptying his pocket. All is good and no emergency - Tyron Thomas |
| 05 Dec 2022 - 18:24 - received a call from Donnie 0783421123 for adult male that drop his walking stick and started to shake asked if CMR can do anything advised that we can see what we can from CMR side - Rv1 went to investigate to see if the Pt. could by find at the bottom of 4 and Recreation road - Rv1 could not find anyone after driving more that 6 blocks - Jarod Echardt |
| 05 Dec 2022 - 16:40 - received a call from Donnie 0783421123 for adult male that drop his walking stick and started to shake asked if CMR can do anything advised that we can see what we can from CMR side - Rv1 went to investigate to see if the Pt. could by find at the bottom of 4 and Recreation road - Rv1 could not find anyone after driving more that 6 blocks - Jarod Echardt |
| 05 Dec 2022 - 16:00 - received a call from Donnie 0783421123 for adult male that drop his walking stick and started to shake asked if CMR can do anything advised that we can see what we can from CMR side - Rv1 went to investigate to see if the Pt. could by find at the bottom of 4 and Recreation road - Rv1 could not find anyone after driving more that 6 blocks - Jarod Echardt |
| 05 Dec 2022 - 08:57 - Pretty from Netcare called for a call but then realized it is not for us - call ended - Lindi Bredenhann |
| 04 Dec 2022 - 19:32 - Rv1 reports a MVA at the 4 ways stopped no injury on scene - CMR GO |
| 04 Dec 2022 - 19:31 - Rv1 reports a MVA at the 4 ways stopped no injury on scene - Jarod Echardt |
| 04 Dec 2022 - 18:35 - Rv1 reports a MVA at the 4 ways stopped no injury on scene - Jarod Echardt |
| 04 Dec 2022 - 18:35 - Rv1 reports a MVA at the 4 ways stopped no injury on scene - Jarod Echardt |
| 04 Dec 2022 - 17:59 - Rv1 reports a MVA at the 4 ways stopped no injury on scene - Jarod Echardt |
| 04 Dec 2022 - 16:16 - Rv1 reports a MVA at the 4 ways stopped no injury on scene - Jarod Echardt |
| 03 Dec 2022 - 22:31 - Received call at 20:25 from Mrs Nicky Sampson for a 52 yr old white male that has been assaulted outside storage land in hou moed ave, noordhoek 0847228482, told her i would contact saps and arrange a ambulance. logged call with metro ref 1932 and called saps. Spoke to Lindi who said if no metro or saps arrive soon then to send our ambo as caller alone. Tried calling caller back, phone on voicemail, called saps who said they could not find the scene, metro have disp ambo 25. @ 21:10 caller arrived at office with pt wanting us to take pt to hosp, Send RV2 up to see pt, caller will take pt to hosp as she will have to wait for a crew to get to office to transport - Ronald Windell |
| 03 Dec 2022 - 21:21 - Received call at 20:25 from Mrs Nicky Sampson for a 52 yr old white male that has been assaulted outside storage land in hou moed ave, noordhoek 0847228482, told her i would contact saps and arrange a ambulance. logged call with metro ref 1932 and called saps. Spoke to Lindi who said if no metro or saps arrive soon then to send our ambo as caller alone. Tried calling caller back, phone on voicemail, called saps who said they could not find the scene, metro have disp ambo 25. @ 21:10 caller arrived at office with pt wanting us to take pt to hosp, Send RV2 up to see pt, caller will take pt to hosp as she will have to wait for a crew to get to office to transport - Ronald Windell |
| 03 Dec 2022 - 17:24 - Mrs Riley called for transport for her husband. Husband wen into tokai melomed a month ago for sciatica and back operation. He will now be discharged on Monday and would like to known if we can pick him up. Pt is a member #10060 and hasn't used free discharge yet. She was advised to get more information from hospital as to what time he will be discharged and call back to arrange transport. - Tyron Thomas |
| 03 Dec 2022 - 08:38 - A1 , Andre Yon and Tracey Savage, on event in Glencairn, False Bay gun club open day till +- 17h00 - Tyron Thomas |
| 03 Dec 2022 - 04:23 - Contacted Mr Rowe to advised him of load shedding at 10pm he requested we please dont phone him - Abi Bussio |
| 02 Dec 2022 - 22:28 - Contacted Mr Rowe to advised him of load shedding at 10pm he requested we please dont phone him - Abi Bussio |
| 02 Dec 2022 - 20:24 - Contacted Mr Rowe to advised him of load shedding at 10pm he requested we please dont phone him - Abi Bussio |
| 02 Dec 2022 - 18:44 - Received call from 0713042458 saying a rock lamp fell on her 10 month old child's head and wants advice, child was crying but now drinking a bottle, told her to check if child becomes lethargic or starts vomiting or acting unusual to give us a call and we will come out and assess - Ronald Windell |
| 01 Dec 2022 - 22:34 - Contacted Mr Rowe to advised him of load shedding at 10pm he requested we please dont phone him - Abi Bussio |
| 01 Dec 2022 - 21:47 - Contacted Mr Rowe to advised him of load shedding at 10pm he requested we please dont phone him - Abi Bussio |
| 01 Dec 2022 - 19:21 - TOC-19h14. Requested assistance from EuropAssistance for a call at the units in Pollsmoor Prison, accepted the call on our side. Attempted to make contact with on scene caller and had no response. Consulted with Lindi who advised due to not being able to get in contact with the caller we should rather hand the call back to EuropAssistance as its unknown if the patient is still at the location. Reference 22-0647905-E-01 - Jarod Echardt |
| 01 Dec 2022 - 14:01 - Accidental My Life activation B Van Reenen - - Lindi Bredenhann |
| 30 Nov 2022 - 19:17 - Karen called for her mom - she had a fall last week Monday, they have been managing her at home but now her pain has gotten very bad. Her husband is a dentist, and he can provide a script she wanted to know if we carry oral morpheen. advised the caller that we unfortunately don't, we only carry the ampules for IVI / IM. Also, that if we do administer due to our paramedics protocol the pt would need to go to a hospital for further observation. She does not want the pt to go to hosp. The caller understood. - Lindi Bredenhann |
| 30 Nov 2022 - 18:38 - Refused a call from Netcare911 for 21 yr old male fallen hit head and bleeding Pt. cant talk due to being a quadriplegic could not advised of medical aid - advised that CMR had low on vehicle address 9 Bootes close O/V - Jarod Echardt |
| 30 Nov 2022 - 11:50 - Alpha 4 reports they came across a confused elderly male wondering outside SAPS, the gentleman willing has gone with SAPS to Ocean View SAPS to try and locate the patients family - no treatment was done - Abi Bussio |
| 29 Nov 2022 - 12:45 - Monique CMR called - she drove pass ?MVA D ZImmerman reported that he drove pass no injuries - Lindi Bredenhann |
| 29 Nov 2022 - 10:17 - Received call from 0836328873, no one on the line. Called back and caller confirmed it was an accidental pocket dial - Lindi Bredenhann |
| 28 Nov 2022 - 22:42 - TOC 22:39 0769153880 - call received - no response , called number back, rang twice and went to voice prompt - saying number is not available - Dannielle Upton |
| 28 Nov 2022 - 21:37 - TOC 21:34 received a call from 0217821337 - call dropped before i could answer the phone - called caller back, female caller answered and stated that it was a misdial and all was ok. - Dannielle Upton |
| 28 Nov 2022 - 14:39 - TOC 14:16 Mrs Van Rooy phoned asking for advise on what to do for her daughter who stood on sea urchin +-21 spikes in her foot advised to go to the GP or hospital ASAP - Jarod Echardt |
| 28 Nov 2022 - 07:49 - Rv1 is returning vehicle repaired - Jarod Echardt |
| 28 Nov 2022 - 06:59 - Rv1 mobile to Markert Toyota sor window/heater repair with Heath - Jarod Echardt |
| 27 Nov 2022 - 18:06 - TOC-17h46. Caller by the name of Ganeth on 0617419765 reports she witnessed a car over turn near cango caves, Oudtshoorn area for a vehicle that overturned with 3 people in the vehicle, 1 person appears trapped in the vehicle. I contacted ER24 who advised they cant assist due to no vehicles so I made contact with Metro in that area on 0448055070 who advised they already received the call - Abi Bussio |
| 26 Nov 2022 - 22:24 - Jess called saying she is battling to lift A4 stretcher as it is higher than the rest, she is hurting her right wrist lifting the stretcher, told her to inform Heath or Taryn as well - Ronald Windell |
| 26 Nov 2022 - 15:08 - Karina 0712187545 received a call for a young boy who went into the pool, he did not loose consciousness but is vomiting a lot. The caller wanted to know if it is something to be concerned about. I explained that the child absolutely needs to be checked out as there are chemicals in pool water. I started asking for the address when I was cut off due to the possibility of a bill. I explained that even if the child gets taken to fbh it is important to get the child seen to asap. caller advised that she would call back - Ronald Windell |
| 26 Nov 2022 - 11:53 - 0740534348 Sheila calling from Masiphumele for an ambulance for someone who is ill. I asked if they are members of CMR or happy to accept private billing, caller asked me for the pricing I explained roughly R2000 but that is dependant on treatment. Caller then advised that she is looking for the public ambulance to take the patient down to FBH. I explained that she could call 112 from her cell phone in order to get hold of the public ambulance - Ronald Windell |
| 26 Nov 2022 - 11:24 - Call received from Sister Lindiwe to advise that Vincent Palotti is on divert for all P1 calls - Ronald Windell |
| 26 Nov 2022 - 11:13 - A3 in service, crew Jacqui and Rosario - Ronald Windell |
| 26 Nov 2022 - 10:21 - 0834000088 Adult male is a known diabetic and has a splinter in his foot, he called for some guidance. I advised him that it would be best to see a GP who could remove the splinter properly and possibly place on antibiotics if needed - Ronald Windell |
| 26 Nov 2022 - 08:59 - A4 in service, Crew Andre and Jessica - Ronald Windell |
| 25 Nov 2022 - 14:18 - A5 is going to 6 reids way glencairn to assist A4 with th yoco machine as A4 is not connecting Lindi is aware of the call - Jarod Echardt |
| 25 Nov 2022 - 12:32 - Received a call Metro Edward REF#1286 for a adult male SOB dizzy and very weak Pt. is a vagrant that is at the KwikSpar in Glencairn phoned on scene contact she advised that Pt. is doing a bit better - call handed back to Metro - Jarod Echardt |
| 25 Nov 2022 - 08:59 - A4/A3 in service 08:58 - Jarod Echardt |
| 24 Nov 2022 - 22:20 - 79 Wireless road in Kommetjie - Adult male Jasper Loch advised wanting to phone in advance in case he needed to phone for help - he requested that if he phones for help and is unable to open up the house then CMR are to please break a door down or break a window - Abi Bussio |
| 24 Nov 2022 - 21:46 - TOC-21h25. Received a call from Mrs Daniels on 0783827308 who resides at 12 Rockdale Court, Leo Road, Ocean View. She reports she got our contact number from one of her friends because she has tried to contact metro ambulance and was given reference 2115, her mom is a cancer patient who is really struggling tonight with general pain. I followed up with metro and spoke to Nicholas who advised that the call was still pending on their side but he would flag it to try and get an ambulance asap to the patient. I made contact with the caller again to advise her that we are trying to push metro to do the call and get there quicker and that they are going to try escalate the call, she advised unfortunately her mom is a pensioner and cant afford a private bill so she does not want to accept a private ambulance if she cant afford it. The patient started cancer treatment approx 1 month ago and since then she has been in severe pain and is now down to her last 5 ml of oral morphine, I advised the caller I would keep following up with metro to try and get an ambulance to her asap - Abi Bussio |
| 24 Nov 2022 - 21:40 - Received a call from 0833060546 a lady phoned to report her daughter is seeming to be having panic attacks tonight and she is not sure what to do, she wanted to know if we could come out and give the patient something for the panic attack to help her settle, I advised the caller i could send someone out to come and assess the patient and maybe talk to her to see if that helps settle the patient but if she would require medication then she would need to go to hospital. The caller advised she would rather try talking to the patient and then she will phone back if she cant manage - Abi Bussio |
| 24 Nov 2022 - 21:13 - RV1 reports Elmi on 0824449948 phoned RV1 back again to request further advise as her son is reporting a headache and appears to be hot and cold at the same time and they wanted to know what they can do to help the patient, RV1 Mel advised they take the patient through to hospital to be assessed. The caller advised she would rather wait until morning to see how the patient is feeling and then take it from there. - Abi Bussio |
| 24 Nov 2022 - 20:11 - RV1 reports the caller just wanted symptoms on what to look out for incase the patient has a concussion, RV1 advised the caller of the symptoms and the caller will phone back should she want any further assistance - Abi Bussio |
| 24 Nov 2022 - 20:06 - Received a call from Elmi on 0824449948- she reports Mel on RV1 treated her son earlier today in Noordhoek and she would just Like to ask Mel a question, I consulted with Lindi who advised it was fine and I contacted Mel with Elmi contact details. Mel will provide me with an update once completed - Abi Bussio |
| 24 Nov 2022 - 15:43 - Received call from Mrs McGregor mem 6925 saying her neighbour was bitten by a dog, i said i will send a vehicle and asked if she is a member, she said the neighbour is not and asked how much it is, i explained the call out fee, she said they cant afford that and that she would take her in the car to hosp - Ronald Windell |
| 24 Nov 2022 - 09:54 - Received call from 40 Davis Road, Ocean View requesting an Ambi for S.O.B. Non-Client, explained private billing. caller decided to call metro due to private billing. - Lindi Bredenhann |
| 24 Nov 2022 - 06:58 - Received a call from Talia at Netcare911 who requested assistance with a call in Somerset West - I advised we have no vehicles in that area - CMR GO |
| 24 Nov 2022 - 06:38 - Received a call from Talia at Netcare911 who requested assistance with a call in Somerset West - I advised we have no vehicles in that area - Abi Bussio |
| 24 Nov 2022 - 03:21 - Received a call from Talia at Netcare911 who requested assistance with a call in Somerset West - I advised we have no vehicles in that area - Abi Bussio |
| 23 Nov 2022 - 21:07 - Received a call from Talia at Netcare911 who requested assistance with a call in Somerset West - I advised we have no vehicles in that area - Abi Bussio |
| 23 Nov 2022 - 14:18 - Call from Simonstown golf club saying Mr Sales is not feeling well, spoke to mr sales who says he was at fbh on monday for gastro, now vomited green slime, but wants to go home and rest, if necessary someone from caravan park can take him to hosp - Ronald Windell |
| 21 Nov 2022 - 21:21 - Received a telecare activation for Mr Rowe - called him back and he advised all is well - Mr Rowe said CMR does not have to phone him when the next load shedding comes around - Jarod Echardt |
| 21 Nov 2022 - 14:17 - A5 reports while returning to the area from TMH they came across a young female on Ou Kaapse Weg walking naked in the direction of westlake, the patient has now be clothed and wants to continue walking to Westlake - Abi Bussio |
| 21 Nov 2022 - 13:27 - Received a telecare activation for Mr Rowe - called him back and he advised all is well - Abi Bussio |
| 21 Nov 2022 - 12:36 - Received a MyLifeLine activation from Mr Mitchell Membership number 498 - he advised all is well, acidental activation ,signal very bad - Abi Bussio |
| 21 Nov 2022 - 08:50 - Alpha 4 currently off run - only 1 medic on vehicle - Abi Bussio |
| 21 Nov 2022 - 07:45 - TOC-07h38. Caller reports her name is Mrs Mills she phoned on 0843437483, she resides at 7 Pine Street in Fish Hoek. Her daughter is a 50 year old female known with nose bleeds but has started with a nose bleed about 15 minutes again, the bleeding will not stop and the patient is lying on the floor as per what the caller has told the patient to do. I advised the caller that the patient must sit up, lean with her head forward so the blood runs out, pinch the bridge of her nose to allow the blood to clot and they can also try putting some ice on the back of the patients neck to see if that will assist with the nose bleed. They said they would try that and if it does not work then they will phone back. - Abi Bussio |
| 21 Nov 2022 - 06:54 - TOC 20:47 Received a call from 0839499453 Mr Laubscher saying there is a lady at the Engen Clarks Garage on Fish Hoek main road that ?assaulted and is intoxicated with broken Fingers on the left hand and cuts above the left eye and under the left eye - phoned Lindi about the call she advised to hand it over to (Metro Mandy) took the call (REF#2021) - D.Zimmerman is aware of the call has he was in the office at the time - TOC 20:54 phoned the on scene caller back to say that the call has been handed over to metro and gave him the metro REF number and he then said that they have moved over to the otherside of the road as the petrol attendants were starting compline about the lady - (TOC 21:01Fish Hoek SAPS) is aware of the call but the vehicle is on a call already when asking the Sgt what it his name he put the phone down - CMR GO |
| 21 Nov 2022 - 06:54 - TOC 20:47 Received a call from 0839499453 Mr Laubscher saying there is a lady at the Engen Clarks Garage on Fish Hoek main road that ?assaulted and is intoxicated with broken Fingers on the left hand and cuts above the left eye and under the left eye - phoned Lindi about the call she advised to hand it over to (Metro Mandy) took the call (REF#2021) - D.Zimmerman is aware of the call has he was in the office at the time - TOC 20:54 phoned the on scene caller back to say that the call has been handed over to metro and gave him the metro REF number and he then said that they have moved over to the otherside of the road as the petrol attendants were starting compline about the lady - (TOC 21:01Fish Hoek SAPS) is aware of the call but the vehicle is on a call already when asking the Sgt what it his name he put the phone down - Jarod Echardt |
| 20 Nov 2022 - 21:18 - TOC 20:47 Received a call from 0839499453 Mr Laubscher saying there is a lady at the Engen Clarks Garage on Fish Hoek main road that ?assaulted and is intoxicated with broken Fingers on the left hand and cuts above the left eye and under the left eye - phoned Lindi about the call she advised to hand it over to (Metro Mandy) took the call (REF#2021) - D.Zimmerman is aware of the call has he was in the office at the time - TOC 20:54 phoned the on scene caller back to say that the call has been handed over to metro and gave him the metro REF number and he then said that they have moved over to the otherside of the road as the petrol attendants were starting compline about the lady - (TOC 21:01Fish Hoek SAPS) is aware of the call but the vehicle is on a call already when asking the Sgt what it his name he put the phone down - Jarod Echardt |
| 20 Nov 2022 - 17:32 - Spoke to Mr Rowe girlfriend at 161 McFarlane, she said not to phone him tonight when telecare goes off due to loadshedding - Jarod Echardt |
| 20 Nov 2022 - 07:22 - Marilyn 0836516343, her dog bit someone on the mountain and she wanted to find out if we are able to check the wounds and give hima tetanus, I explained that we can come out to check the wounds and clean the wounds but we do not carry tetanus. HE is able to get one from dischem once they open, without a prescription. The alternative would be to go down to a hospital and they could clean the wounds and give the anti tetanus. She said she would discuss this with him and call back if she wanted us to attend to his wounds - Jarod Echardt |
| 19 Nov 2022 - 20:31 - Received call from 0833125623 saying he drove over oukaapse weg and saw 2 lights on top of the mountain, not sure if someone is in trouble or not. Spoke to D.Zimmerman who said we should wait to see if someone who is in trouble calls, probably runners running at night - Ronald Windell |
| 19 Nov 2022 - 18:23 - Fire notified of a possibly fire near the Ocean view Clinic that A2 could see from the Pt. home Spoke to a Andria from Fire control REF#1001456212 - CMR GO |
| 19 Nov 2022 - 16:38 - Fire notified of a possibly fire near the Ocean view Clinic that A2 could see from the Pt. home Spoke to a Andria from Fire control REF#1001456212 - Jarod Echardt |
| 19 Nov 2022 - 11:18 - @10:58 received a call from 0834152820 Patrick Latimer when answered no one spoke but could hear people speaking in the back tried call the number back when to voice mall then phone the main member phoned number 073 140 9713 Jacqueline G Latimer who is the wife who answered saying the husband is at Windmill beach and she will try and phone him as well when i phoned the wife back she said she could not get in contact with him advised that i will try again - @11:17 the wife phoned back Patrick is fine every thing is good Membership 7363 - Jarod Echardt |
| 18 Nov 2022 - 15:05 - TOC-14h54. Received a call from Tracey on 0829006439- she reports her mother was supposed to show up to their house in Stellenbosch 3 hours ago but has not yet, she lives in Disa road, Murdock valley. They are concerned something happened to her at home. The neighbor has got a key and climbed over the wall they are waiting for a sitrep. Tracey then advised the patient has a memory problem and she was found at home all well but forgot that she was supposed to be in Stellenbosch at 12h00. - Abi Bussio |
| 18 Nov 2022 - 12:33 - Received a test activation from Michelina Colonello MyLifeLine panic button to make sure the device is working - Abi Bussio |
| 18 Nov 2022 - 12:20 - Received a call from 0833574123 - accidental call - Abi Bussio |
| 17 Nov 2022 - 22:02 - Mel on A3 reports that when they got on scene thelma took the monitor out not knowing that jackie had plugged it in to charge, pulling the while plug unit out of the wall of the bus, control reported to Heath - Ronald Windell |
| 17 Nov 2022 - 19:54 - Spoke to Mr Rowe at 161 mcfaralane, he said not to phone him tonight when telecare goes off - Ronald Windell |
| 17 Nov 2022 - 17:48 - L Bredenhann entry - Entry of 17:25 should also be for Clu du Cap - Judy called from Clu de Cap on behalf of Mrs Wood - she wanted to know if the general ward is of divert - I advised yes but that the ICU and Highcare is still on divert. Then Judy told me all she want to know is if General is off - as the pt normally go's to the general ward. Like explaining before to sister Allam, I advised Judy that even though that ward is off divert we are not able to guarantee that the pt is going to be accepted into that ward as that depends on the dr at the hospital and also the divert system might change within the time that we transport. I advised her that we can transport but no guarantees. She is going to speak to the pt (Mrs Wood) and will most likely get back to us. - Jarod Echardt |
| 17 Nov 2022 - 17:25 - Sist Allam from Faircape Tokai estate wanted to know if there is now beds available at CMC for the pt of this am (dr Rodgers pt only wanting to go to CMC). H Giloi is aware of the call. I spoke to the sister and explained to her that currently the High Care and ICU is still on divert, General med is not. We can come through and transport the pt but we are not able to give any guarantees that she will be accepted as we are not able to say what ward she will be accepted in and if they might advise that they would need to transport her out. I told the sister that once the patients are handed over the dr's / sist take full charge of the pt and they will make the decisions. She then told me she does not know what to do - I told her that she would need to advise if she wants us to come out and transport as I told her again it is absolutely no problem for us to do so but we are just not able to give any guarantees. The sister was going to speak to the pt and will get back to us. - Lindi Bredenhann |
| 17 Nov 2022 - 00:52 - Received a call from Sister Hendricks at VPH who advised that the patient that Alpha 3 brought into VPH at around 21h00 this evening has tested covid positive. I have made contact with the crew to advise them and sent heath a whatsapp message to advise him as well. Patient is Stanley Deacon. Crews will monitor themselves and clean vehicle properly in the morning as advised to do so by Lindi who I was already on the phone with regarding another query. - Abi Bussio |
| 17 Nov 2022 - 00:49 - Received a call from Tatika at ADT on 02117858888 to report that one of her vehicles has found a gentleman on the side of the road in Faire Knowe whom they think is having a stroke, I asked if they knew if the patient is member of CMR or ADT and they advised not and then advised we can send out a vehicle but there would be a private bill which according to the ADT contact on scene the patient did not want to accept, I have given them metros contact number to follow up with regards to the patient. Also advised Lindi of the call who advised everything was done correctly - Abi Bussio |
| 16 Nov 2022 - 19:36 - TOC-19h31. Received a call from Kirsty on 0823958985 she reports she and her 2 children aged 1.5 years and 4 years old touched a dead puffer fish, they are very concerned as google says they could die, she is wanting some advice on what to do and what to look out for because nobody is showing symptoms yet, I made contact with H.Giloi who will making contact with the caller and then report back - Abi Bussio |
| 16 Nov 2022 - 03:55 - Received a call from a sister at Nerina Gardens hoping to get in direct contact with Dr Lombard as his telephone lines advise to phone CMR should they require help after hours, I advised the sister we dont have direct contact with Dr Lombard, reportedly the patient is an adult female who had stitches done earlier today by Dr Lombard but the wound has began to bleed again. The patient is refusing for an ambulance to come out to her as she only wants Dr Lombard, I advised the sister that we can send someone around only if the patient agrees. - Abi Bussio |
| 15 Nov 2022 - 23:57 - Received a call from a sister at Nerina Gardens hoping to get in direct contact with Dr Lombard as his telephone lines advise to phone CMR should they require help after hours, I advised the sister we dont have direct contact with Dr Lombard, reportedly the patient is an adult female who had stitches done earlier today by Dr Lombard but the wound has began to bleed again. The patient is refusing for an ambulance to come out to her as she only wants Dr Lombard, I advised the sister that we can send someone around only if the patient agrees. - Abi Bussio |
| 15 Nov 2022 - 23:54 - Received a call from a sister at Nerina Gardens hoping to get in direct contact with Dr Lombard as his telephone lines advise to phone CMR should they require help after hours, I advised the sister we dont have direct contact with Dr Lombard, reportedly the patient is an adult female who had stitches done earlier today by Dr Lombard but the wound has began to bleed again. The patient is refusing for an ambulance to come out to her as she only wants Dr Lombard, I advised the sister that we can send someone around only if the patient agrees. - Abi Bussio |
| 15 Nov 2022 - 20:46 - Received a call from Natasha at Metro requesting assistance with a diabetic Priority in Ocean View, consulted with Lindi who advised to decline the call - Abi Bussio |
| 15 Nov 2022 - 19:49 - Made contact with Mr Rowe from 161 McFarlane road in Simons Town in preparation of load shedding tonight as he generally requests that we dont phone him during the early hours of the morning when his telecare goes off as he wants to sleep, the telecare generally activates around 45 minutes to 2 hours after loadshedding has started, I managed to make contact with Mr Rowe who requested that we please do not phone him so early in the morning - Abi Bussio |
| 15 Nov 2022 - 05:30 - Spoke to Lindi about a E/A call in 14 Cable Cl, Marina Da Gama, Cape Town, 7945 SOB Lindi advised to decline the call - Jarod Echardt |
| 14 Nov 2022 - 21:37 - Spoke to Lindi about a E/A call in 14 Cable Cl, Marina Da Gama, Cape Town, 7945 SOB Lindi advised to decline the call - Jarod Echardt |
| 14 Nov 2022 - 19:20 - A4 has changed the tyre and the one from the shed a bit flat and is pumping it up now - Jarod Echardt |
| 14 Nov 2022 - 19:14 - Received call from a lady from the Dune Noordhoek non emergency for a lady that been missing since 16H00 and now is 19H12 the person thats missing car is in the parking lot and the phone is in the car as well 0796771966 - Jarod Echardt |
| 14 Nov 2022 - 18:41 - A3 reports vegetation fire opposite blue water estate, Fire notified - CMR GO |
| 14 Nov 2022 - 18:41 - A3 reports vegetation fire opposite blue water estate, Fire notified - Abi Bussio |
| 14 Nov 2022 - 17:40 - Received a call from Nicole on 0718733885 - TOC-16h27. Caller reports her husband who she has been married to for the past 14 years has been threatening self harm, the patient is known with depression, attempted Suicide, threatening self harm and constantly reporting pain all over his body. The caller is trying to seek help for the patient as she has two children and loves the patient very very much, the patient threatened to rent a vehicle and then use the vehicle to commit self harm while the caller went to collect her children from a local skate park, she advised she is really struggling and needs assistance. I advised the caller we can send an ambulance out no problem but he must be willing to go to hospital with the ambulance or private transport and if he becomes aggressive in any way then SAPS would need to get involved. She advised she is going to try phone him now and convince him to go and get the help he needs. - Abi Bussio |
| 14 Nov 2022 - 12:35 - A3 reports vegetation fire opposite blue water estate, Fire notified - Abi Bussio |
| 14 Nov 2022 - 01:09 - Received telecare activation from Mr Rouw - advised all is well activation is due to loadshedding - Jarod Echardt |
| 14 Nov 2022 - 01:08 - A4 Chris reports a issue at Engen petrol station theyre systems are down - CMR GO |
| 13 Nov 2022 - 22:47 - A4 Chris reports a issue at Engen petrol station theyre systems are down - Jarod Echardt |
| 13 Nov 2022 - 15:21 - Received telecare activation from Mr Rouw - advised all is well activation is due to loadshedding - Abi Bussio |
| 13 Nov 2022 - 13:20 - Received telecare activation from Mr Rouw - advised all is well activation is due to loadshedding - Abi Bussio |
| 13 Nov 2022 - 12:20 - Received telecare activation from Mr Rouw - advised all is well activation is due to loadshedding - Abi Bussio |
| 13 Nov 2022 - 09:24 - Received telecare activation from Mr Rouw - advised all is well activation is due to loadshedding - Abi Bussio |
| 12 Nov 2022 - 19:55 - Janine called said her -father was having an epileptic fit. Requested an ambulance . Advised CMR private ambulance service. Advised I would call Metro ( Janine ) said that would be fine. Called Metro ( spoke to Sino Ref no: 1708. Sino said she would dispatch ambi as soon as it became available. Called on scene caller ( Janine ) back she asked that ambi be cancelled as her father was taken to hospital via private transport. Called Metro back asked that they cancel ambi as pt was taken to hospital via private transport. - Angus Ross |
| 12 Nov 2022 - 19:29 - Telecare activated earlier for Mr Rowe. Called Mr Rowe ( 0828082154 ) who said everything was in order - Angus Ross |
| 12 Nov 2022 - 16:34 - Recived a call from from a lady by the name of Lindy Zonduik asking whats is the normal response time to Imhoff gift advised it normally about 10min due to the possibility of traffic then +-15 min due to her 9 yr old daughter having asthma - caller stays near D.Bher and asked if he can be call if needed advised is difficult to say if the home or not at the time of the call - and she ask what will the medic do on scene to treat her daughter i then said that im not medically trained but to my knowledge they would nebulize the PT. 0829060987 TOC16:10 - Jarod Echardt |
| 12 Nov 2022 - 16:33 - Recived a call from from a lady by the name of Lindy Zonduik asking whats is the normal response time to Imhoff gift advised it normally about 10min due to the possibility of traffic then +-15 min due to her 9 yr old daughter having asthma - caller stays near D.Bher and asked if he can be call if needed advised is difficult to say if the home or not at the time of the call - and she ask what will the medic do on scene to treat her daughter i then said that im not medically trained but to my knowledge they would nebulize the PT. 0829060987 TOC16:10 - Jarod Echardt |
| 12 Nov 2022 - 16:23 - Recived a call from from a lady by the name of Lindy Zonduik asking whats is the normal response time to Imhoff gift advised it normally about 10min due to the possibility of traffic then +-15 min due to her 9 yr old daughter having asthma - caller stays near D.Bher and asked if he can be call if needed advised is difficult to say if the home or not at the time of the call - and she ask what will the medic do on scene to treat her daughter i then said that im not medically trained but to my knowledge they would nebulize the PT. 0829060987 TOC16:10 - Jarod Echardt |
| 12 Nov 2022 - 10:01 - TOC09:55 Mrs Brown dialled by mistake every thing is ok 073 128 5706 Member Number 2906 - Jarod Echardt |
| 12 Nov 2022 - 09:39 - A4 mobile to the Rotary camp event - Jarod Echardt |
| 12 Nov 2022 - 07:14 - RV4 mobile to the event - Jarod Echardt |
| 12 Nov 2022 - 03:23 - Telecare was activated for Mr. Rowe. Called Mr Rowe (0828082154 ) told him there was going to be loadshedding at 02H00 tomorrow morning . Asked if we need contacting him . He said there would be no need to call - Angus Ross |
| 12 Nov 2022 - 03:02 - Lady called in @ 02H45 to say there was a MVA outside 93 Kommetjie Road . Went out to go and investigate no MVA found. - Angus Ross |
| 11 Nov 2022 - 22:32 - Mrs Gowans called ( 0834407199 ) said she was not sure where she has placed her My Life Line device. She not sure if she left it at the restaurant she was at. Asked and advised she could give CMR a call anytime if she requires medical attention. She said she would do that. - Angus Ross |
| 11 Nov 2022 - 20:15 - Called Mr Rowe (0828082154 ) told him there was going to be loadshedding at 02H00 tomorrow morning . Asked if we need contacting him . He said there would be no need to call him. - Angus Ross |
| 11 Nov 2022 - 19:39 - test - Angus Ross |
| 11 Nov 2022 - 18:56 - received a call from Mrs Kiem saying her 13 month old bay girl is bleeding from the mouth after playing with a metal poll advised that its difficult to diagnose over the phone i can send a rv out to assess but the she said she is leaving Lake Michelle now heading home - Asked if she can call when she gets home due to the risk of having no vehicle available at the time she gets home - 18:47 the husband phoned back saying the childs is doing better but the mouth is still bleed 5 Oriole Road fish hoek membership number 10257 - Jarod Echardt |
| 11 Nov 2022 - 17:20 - At 11:53 received a call from 0838226164 21 Skorpios Capricorn Muizenberg asking for a ambo for adult male with chest pain going to the left arm as well as the left leg was going numb advised of private billing caller said that the Pt. is accepting the bill when i asked the caller for his name and number he then said that his not paying for the bill the Pt. is I then said to him his the on e logging the call i need his details and then he put the phone down - D.Zimmerman is aware of the call then handed over to Metro REF#1488 - Jarod Echardt |
| 11 Nov 2022 - 14:54 - At 11:53 received a call from 0838226164 21 Skorpios Capricorn Muizenberg asking for a ambo for adult male with chest pain going to the left arm as well as the left leg was going numb advised of private billing caller said that the Pt. is accepting the bill when i asked the caller for his name and number he then said that his not paying for the bill the Pt. is I then said to him his the on e logging the call i need his details and then he put the phone down - D.Zimmerman is aware of the call then handed over to Metro REF#1488 - Jarod Echardt |
| 11 Nov 2022 - 12:58 - At 11:53 received a call from 0838226164 21 Skorpios Capricorn Muizenberg asking for a ambo for adult male with chest pain going to the left arm as well as the left leg was going numb advised of private billing caller said that the Pt. is accepting the bill when i asked the caller for his name and number he then said that his not paying for the bill the Pt. is I then said to him his the on e logging the call i need his details and then he put the phone down - D.Zimmerman is aware of the call then handed over to Metro REF#1488 - Jarod Echardt |
| 11 Nov 2022 - 06:20 - Received pocket dial from 0829708738, all in order - Ronald Windell |
| 10 Nov 2022 - 18:07 - Call received from gentleman ( 0828045108 ) asking if we had a tool to cut off a metal ring from a finger. He said the person,s knuckle was swollen . Advised we dont have any tools to cut off a ring . Told him he could try calling FBH or go there as there was doctors on duty who might be able to assist. - Angus Ross |
| 10 Nov 2022 - 15:59 - Call received from Terry ( 0744008880 ) said there were two vagrants on the side of the road Male & female close to Simonstown road . she said there looks like it could be a physical issue, she not sure if they on drugs or intoxicated . Told her I would contact Metro, but she said it does not look as if he needs medical assistance. - Angus Ross |
| 10 Nov 2022 - 11:16 - Called received from Russel Human about pt laying on floor at no:19 / 2nd Avenue Fish hoek. Gave me on scene contact person & contact number ( 0826587244 ) - Angus Ross |
| 10 Nov 2022 - 09:47 - A3 - mobile out duty to Tyger Wheel & Tyre to have tyres changed. - Angus Ross |
| 10 Nov 2022 - 08:42 - Mrs Cooomer called said she last used her My Life LKine device more then 3 month,s ago. Check on system battery life 1%. Spoke to HArri , who advised Mrs Coomer bring in her device . He will check it . - Angus Ross |
| 10 Nov 2022 - 08:09 - Received a call from ( Mrs Smith - Cell - 0829581590 ) said she not feeling well. she said her neighbour who lives downstairs from her has covid and she wanted CMR to come and do a covid test. Told Mrs Smith CMR dont do covid test and that she had to go to a hospital or chemist to have the covid test done. She said she would be going to a hospital or chemist later. - Angus Ross |
| 09 Nov 2022 - 14:14 - RV5 called said he came across MVA between Clovelly robots and Kalk Bay Harbour asked for Traffic , fire and SAPS to be contacted . All services contacted .Called Darren Z back informed him all services has been contacted and they on route. Darren Z called back via radio comms said law enforcement and towing services arrived on scene . Rv5 uplifted cones and left scene. No medical treatment was needed . Pt,s all green.
- Angus Ross |
| 09 Nov 2022 - 08:51 - A4 in service - Angus Ross |
| 09 Nov 2022 - 08:26 - test - Angus Ross |
| 08 Nov 2022 - 19:33 - TOC-19h31. Received a call from Andre on 0837817640 at 1 Protea avenue, Fish Hoek. They wanted to know if our crews carry otoscopes because their 2 year old son has possibly stuck a marble up but they cant see anything, I advised that we can come out noproblem, I advised of private billing which the caller did not want so they are going to try locate a doctor or friend who might have one first - Abi Bussio |
| 08 Nov 2022 - 19:22 - TOC-19h09. Received a call from Dean 0828975847 at 52 Darter Road, Blue Water Estate reporting 2.5 year old male constipated, tried to make a poop but it has gotten stuck, appears to be magnets stuck in his feisies, patient is struggling to poop on his own, the caller has put the patient into a hot bath, tried to help clear the poop but nothing is helping. The wanting advise with regards to the patient. Caller handed over to Greg who spoke to the caller with regards to the danger of magnets who advised they need to take the patient to be X-Rayed to see if it is a confirmation of magnets or not. Greg advised they take the patient through to CMC or Kingsbury as that would be the best thing to do as well as taking a sample of the feisies with for the doctor to see. Caller said he will see the emergency unit at Kingsbury but Greg did advise the caller he can phone back at any stage should they require assistance with the patient. - Abi Bussio |
| 08 Nov 2022 - 19:06 - Received a call on 0735372818 - she reports we came out to declare her father at 17h30 this evening but she has noticed on the paperwork that the crews accidentally put the patient down as female, SAPS has not yet been. I consulted with Lindi who advised we dispatch the same vehicle out to correct the paperwork but under no call they are to just use the same call number as the call was logged under. - Abi Bussio |
| 08 Nov 2022 - 08:34 - Mel from Medicross called for Elderly Male - ?#hip -dr not on scene but would like CMR to take pt to CMC casualty. Pt member no add on, I advised that will have to bill med aid - pt is on fedhealth - Did advise caller that will we disp RV for now as currently ambulances all on calls - will disp ambu as soon as one is available to location- caller understood - caller called back +- 5min later for now to cancel call as they are rather going to call Fedhealth to log it through them and work through the medical aid . - Lindi Bredenhann |
| 08 Nov 2022 - 06:56 - Received a call from 0219389222- caller ended the call before I could answer, I did try to call back but had no answer, nothing shows up for the phone number on the data base - CMR GO |
| 08 Nov 2022 - 06:53 - Received a call from 0219389222- caller ended the call before I could answer, I did try to call back but had no answer, nothing shows up for the phone number on the data base - Abi Bussio |
| 08 Nov 2022 - 03:38 - Received a call from 0219389222- caller ended the call before I could answer, I did try to call back but had no answer, nothing shows up for the phone number on the data base - Abi Bussio |
| 07 Nov 2022 - 23:13 - Received a call from 0219389222- caller ended the call before I could answer, I did try to call back but had no answer, nothing shows up for the phone number on the data base - Abi Bussio |
| 07 Nov 2022 - 22:27 - Received a call from 0848125675 - she reprots her dad was feeling unwell earlier this evening and they are concerned that he might of had a TIA, they want to know if it would be best to take him to CMC. I advised that if they think that something medically related has happened to the patient but they are not sure then it would be best that he gets assessed, I offered to dispatch a vehicle out to assess the patient but the caller said thank you all was well they would rather just take him privately to CMC for assessment. Contact number comes under membership number 8464 as caller being Janet Cannan - Abi Bussio |
| 07 Nov 2022 - 18:36 - RV2 reports the locker key on the vehicle bunch is missing - Ronald Windell |
| 07 Nov 2022 - 18:22 - Call for 12 month old who is bleeding from the mouth, not sure what happened, asked me to hold on, came back saying bleeding has stopped, will call us if necessary Mrs Wilkinson 0769397219 - Ronald Windell |
| 06 Nov 2022 - 18:36 - Lindi spoke to Kate, patient known asthmatic, patient been unwell for 4 days, advised to go to a facility as soon as possible, has a asthma pump, they are going to make their way to Blouberg hospital as it is closest to Cape Town which they are wanting as well as state facilities on route to Cape Town. - CMR GO |
| 06 Nov 2022 - 14:09 - Lindi spoke to Kate, patient known asthmatic, patient been unwell for 4 days, advised to go to a facility as soon as possible, has a asthma pump, they are going to make their way to Blouberg hospital as it is closest to Cape Town which they are wanting as well as state facilities on route to Cape Town. - Abi Bussio |
| 06 Nov 2022 - 14:03 - Lindi spoke to Kate, patient known asthmatic, patient been unwell for 4 days, advised to go to a facility as soon as possible, has a asthma pump, they are going to make their way to Blouberg hospital as it is closest to Cape Town which they are wanting as well as state facilities on route to Cape Town. - Abi Bussio |
| 06 Nov 2022 - 13:46 - Received a call from Kate on 0798849948 - she reports her partner is in Koringberg for the weekend and has started with a fever, SOB and feeling faint, the caller thinks the patient might have pneumonia and they want to know what they can do with the patient, I phoned Atlantic medical, Titanium medical, Moorreesburg ambulance services and Piketburg ambulance services which of non service the Koringberg area, I have spoken to Lindi who advised she will give the caller a call back to give her some advice as per the callers request, further information to follow - Abi Bussio |
| 06 Nov 2022 - 11:51 - Received a call from 0835140319 wanting to confirm the CMR contact number - Abi Bussio |
| 06 Nov 2022 - 06:36 - TOC19:58 - received a call from !9 valley road (delene kooks 0833105758) saying she can smell smoke coming from the south due to the cell signal she phoned CMR advised that CMR is unaware of any fires and said that i will inform fire department - Salena from fire took my call informed her about the call saying Mrs Kooks can smell smoke coming from the south Selena the said that the only fire they have is the near the Steenbras dam Gordon's Bay side i then gave Mrs Kooks number to Salena to phone her ... - Jarod Echardt |
| 05 Nov 2022 - 20:12 - TOC19:58 - received a call from !9 valley road (delene kooks 0833105758) saying she can smell smoke coming from the south due to the cell signal she phoned CMR advised that CMR is unaware of any fires and said that i will inform fire department - Salena from fire took my call informed her about the call saying Mrs Kooks can smell smoke coming from the south Selena the said that the only fire they have is the near the Steenbras dam Gordon's Bay side i then gave Mrs Kooks number to Salena to phone her ... - Jarod Echardt |
| 05 Nov 2022 - 13:49 - TOC-13h48. Call from 0824306387 she reports her son was playing cricket and ran into the grandstand and knocked his head rather hard, she wanted him to go to his GP but all GPs in the area are now closed, I advised we could send someone out to come and assess her son but she refused private billing, she then advised they were driving down Ou Kaapse Weg and I advised that they could then take the patient through to False Bay Hospital. She advised they would do something and said thank you. - Abi Bussio |
| 05 Nov 2022 - 08:36 - The white sudan is just before the westlake side turnoff on the bottom of Ou Kaapse Weg - Abi Bussio |
| 05 Nov 2022 - 08:35 - Received a call from Elmarie on 0795236222 for an abandoned white Sudan on the side of the road on Ou Kaapse Weg, vehicle is half way in the road but nobody inside the vehicle, have made contact with traffic who advised they would go and investigate - Abi Bussio |
| 05 Nov 2022 - 05:12 - Called Mapeka told him I received a call from Marilyn Fire ( Ref no: 0287 ) . No MVA found on Loch Venus Road. - Angus Ross |
| 05 Nov 2022 - 04:32 - Mapeka from Metro called asked if CMR received any call for MVA on Oukaapse Weg- Near Hazelwood Park - Loch Venus Road. MApeka gave on scene contact number 0645066396 ( Saleiga ). Called number several no contact made. Received call from Marilyn Fire asking me if I received any call for MVA at Loch Venus road , told her I received call from Metro , She said they did send out a fire truck , but no MVA found and that she has called on scene number as well 0645066396 , but no contact was made. She advised she would be calling me back if any was found. - Angus Ross |
| 04 Nov 2022 - 23:10 - Telecare activated for Mr Rowe; Called Mr Rowe he said everything was fine. - Angus Ross |
| 04 Nov 2022 - 22:27 - LIndi was sent watsap about A3. Good evening . Hope you well. Just to let you know A3 crew ( Murray - Craig ) had problem opening the backdoor to load stretcher. At first they were unable to get hold of Darren . I also tried at the time to call him , but his cell just rang. I got hold of Taryn told her about A3,s problem with the backdoor. A3 then sent me another watsap to say they got hold of Darren , they managed to take off the back panel to open the door. They returned to base to swop over to A1. A3 currently off run. - Angus Ross |
| 04 Nov 2022 - 19:48 - Charlene ( 0827740059 ) called there was a pt unresponsive / collapse. Charlene gave on scene contact number for Cindy ( 0837321893 ) called Cindy who said pt awake , but she did not want to go close to him , but she not sure if he was intoxicated. She said she was on the neighbourhood watch group and they have contacted SAPS. Advised I would call Metro ( Spoke to Togana - Ref no : 2233 ) who said she would dispatch Ambi and call onscene contract person ( Cindy ) - Angus Ross |
| 02 Nov 2022 - 11:55 - Alpha 5 called up mobile to Fish Hoek fire. - Angus Ross |
| 02 Nov 2022 - 11:48 - A3 Transfer is currently approaching Worcester. - Lindi Bredenhann |
| 02 Nov 2022 - 11:40 - 0658164159 Female caller wanted to know if we can send someone with a laceration to his arm - I asked the lady about membership and they are not members as I was about to advise that I can send a veh and privt billing she put the phone down. I tried to call back multiple times, but she did not answer - Lindi Bredenhann |
| 02 Nov 2022 - 11:15 - Metro rf no : 1365 for 26 Upper Recreation Road - Angus Ross |
| 02 Nov 2022 - 11:03 - Called Metro back advised contact was made with Inspector Serfontein. Pt conscious and breathing. Nolo answered put me through to Mapeka Explained that pt conscious and breathing. Mapeka will dispatch Metro Ambi. Spoke to Nolo at Metro to dispatch ambi to 26 Upper Recreation Road F/ H for adult female complaining of pain Arm. - Angus Ross |
| 02 Nov 2022 - 10:42 - A3 - back at base - Angus Ross |
| 02 Nov 2022 - 10:33 - Received a call from Metro ( Mapeka ) for 36yr old ( M) as per Mapeka pt collapsed / chest pain. . He gave on scene contact number 0214003905 Called number several times unable to make contact . Called Metro back told them I was unable to make contact as number just rings. Metro ref no: 1272 - Angus Ross |
| 02 Nov 2022 - 10:00 - RV3 - went to meet up with A3 as they needed to charge suction unit. RV 3 reported that she has met up with A3 swop has been done. A3 reported that they received suction unit from Rv3 and they continuing to Graaf Reinet. RV3 reported that she was returning after handing A3 suction unit. - Angus Ross |
| 02 Nov 2022 - 09:29 - A2 reports vehicle checks complete and in service. A2 took Ashley home, after returning to base , will wash vehicle. - Angus Ross |
| 02 Nov 2022 - 09:06 - Call received from ( Tel no: 021 7861056 ) Answered no one spoke. Called number back twice just rings. - Angus Ross |
| 02 Nov 2022 - 08:04 - A4 - mob to Red Circle Motors. Rv5 Mob to Red Circle Motors to uplift Morgan who took A4 to red circle. - Angus Ross |
| 01 Nov 2022 - 18:18 - E/ A Kagiso caled requested quote for ( BLS ) transporting pt from Strandfontein to Observatory . Quote received from Lidi . Called Kagiso back she was not available . Spoke to Nana @ Europe Assistance gave quote amount. - Angus Ross |
| 01 Nov 2022 - 15:31 - A Alpes report breaks are shuttering on A4 not just downhill. - Lindi Bredenhann |
| 01 Nov 2022 - 15:09 - A Alpes report breaks are shuttering on A4 not just downhill. - Lindi Bredenhann |
| 01 Nov 2022 - 14:43 - Call came through from Stefan at SJ Christian School ( Address 1 Vineyard Avenue Constantia ) for a 16- 17yr old having seizures. Advised we private ambulance service . Stefan then said that female came walking onto their premises. He gave me contact number of pt,s brother Johnno. Called Johnno who said that his sister runs away from home and is a non epileptic., and that she puts up an act. Called Stefan back explained to him what the Johnno said , but told him I would call Metro. CAlled Metro spoke to Ebrahim who said he would dispatch a vehicle. ref no: 1899 - Angus Ross |
| 01 Nov 2022 - 11:16 - MAlcomb called asked if vehicle can be sent to Mr Carl Norman . A2 crew was there this morning pt signed RHT at the time. Malcomb said no doctor has come to see mr Norman as yet. Advised there was no Ambo,s available . Malcomb said he will contact doctor. - Angus Ross |
| 01 Nov 2022 - 10:10 - Alpha 5 has completed returning back to base. - Angus Ross |
| 01 Nov 2022 - 07:51 - Heath called up to say he was mobile to City of Cape Town for department of Health check ( With Alpha 5 ) - Angus Ross |
| 01 Nov 2022 - 06:51 - Test - Angus Ross |
| 01 Nov 2022 - 06:50 - TOC-21h53. Received a call from a lady with regards to want to follow up with at Silvermine on Saturday night, Heath spoke to the caller to give her an update. - CMR GO |
| 31 Oct 2022 - 21:55 - TOC-21h53. Received a call from a lady with regards to want to follow up with at Silvermine on Saturday night, Heath spoke to the caller to give her an update. - Abi Bussio |
| 31 Oct 2022 - 16:13 - A4 R Windell reports injury to back on previous call - opened back of vehicle at FBH wind blew the door closed - door slammed close due to strong wind onto R WIndell back. He is not going to book off but just wanted the OB entry to be made. T Theron and H Giloi is aware .20221031/10
- Lindi Bredenhann |
| 31 Oct 2022 - 15:53 - RV5 standing free from Fire - 5 pumps and 4 jets and BA sets in use. Multiple shacks and Flats alights - Mr Reid fire officer - on scene - Lindi Bredenhann |
| 31 Oct 2022 - 15:17 - RV5 report building alight did reports that it is Shack alight he went to investigate - Masonwabe road back side +-8-10 shacks alight - Fire informed they are aware of the call - @ x Tenders and 1 x pump in use currently - Lindi Bredenhann |
| 31 Oct 2022 - 10:59 - A1 out duty - Lindi Bredenhann |
| 31 Oct 2022 - 08:42 - A4 and A4 mob outduty to Petes Auto for A2 repairs - Lindi Bredenhann |
| 31 Oct 2022 - 06:45 - Received a call from Lasidi at Netcare911 for a declaration at 17 Venus Way, Ocean View.
TOC-06h30-06h. Adult male has passed away, nature of death unknown, on scene contact number unknown, I advised I need to know more information with regards to the call, he then advised he did not have more information and would phone me back but was insistent on me sending a vehicle without further information, I advised the caller I would be awaiting further information before I dispatch a vehicle - ref 2210315081 - Abi Bussio |
| 31 Oct 2022 - 03:20 - A1 reports fire in masi wetlands - fire is already on scene, appears to be 5x pumps on scene. D.Zimmerman notified - Abi Bussio |
| 30 Oct 2022 - 22:38 - Heath and Darren are aware of previous OB entry - Abi Bussio |
| 30 Oct 2022 - 21:01 - Heath and Darren are aware of previous OB entry - Abi Bussio |
| 30 Oct 2022 - 21:01 - - Abi Bussio |
| 30 Oct 2022 - 20:58 - A2 reports their red headlight is not working, as per heath crews are to switch over to A1 along with all of their equipment as A1 is currently off run with no equipment - Abi Bussio |
| 30 Oct 2022 - 11:42 - Received call from Mrs Barnes saying she cut her finger and it needs a stich, is still bleeding, she is at false bay but the q is long, asking if we do stiches', i said only a dr or hospital can, she will phone her gp - Ronald Windell |
| 29 Oct 2022 - 21:45 - Toc 21:37 - received a call from a gentleman on behalf of his neighbour, Mrs Mereina Smith, the caller noted that his neighbours son appeared to have been involved in an altercation and was now bleeding from the face, also noting that there was swelling to the face, the caller was trying to give me more details when a family member came to tell him that they would be taking the pt to hospital privately, I advised that should they need any assistance to please call us back - Dannielle Upton |
| 29 Oct 2022 - 21:01 - TOC 20:56 - Female caller , Shelly called wanting an update on the mountain call, I advised that call was handed over to Sanparks and they are dealing with it. Caller asked if she would be able to call in on monday to get further update, I advised that we would speak to the Ops manager and see if we could get an update. - Dannielle Upton |
| 29 Oct 2022 - 20:11 - Received a call from Sister Nazima at Silvermine Village, requesting assistance - the security alerted her to a lady that had stopped at the guard house noting that she could see a light in the mountains and was now unsure of what to do, Sister Nazima passed on the lady's information and a call was placed to her to gain more information. RV2 was at base and notified of the call, he stated that he would go out and try to gather some more information - a call was logged. call number 20221029/17 - Dannielle Upton |
| 29 Oct 2022 - 15:42 - Received a call from 0728121211- she reports her grand daughter has cut her foot and will require stitches, they have stopped the bleeding, I advised that i can definitely send someone out to come and assess the patient but if she requires stitches then she would need to go to the doctor or hospital as we dont do stitches, they said that is perfect, they will take the patient privately to FBH - Abi Bussio |
| 29 Oct 2022 - 11:24 - TOC-11h20. Received a call from Peter on 0827168336 - he reports his son and his girlfriend got into a horrible fight, the female has reportedly left to the Capri park where she reported to her partner that she took a whole bunch of her medication, the caller is on route to the capri park now but his son is threatening Suicide as well so the caller is trying to get help for his son, I made contact with heath who advised they try LBM for the counselling, the caller advised that the female has reportedly climbed into an uber from Capri Park and they dont know where she has gone but the caller will take his son to LBM to try get assistance with counselling as they are currently at the mall. - Abi Bussio |
| 29 Oct 2022 - 09:36 - @08h51- I received a call from Barbara on 0739634542 who resides at 40 Glen Alpine road, Welcome Glen, she advised her husband has insomnia and today he has been in severe pain, confused and cant lift his arm, the caller is trying to get through to Netcare as as that is their medical aids service provider - I advised unfortunately we dont have a line directly to Netcare but because she resides in the area we can dispatch an ambulance to her but if she is not a member of CMR then she could possibly get a bill if the patient is not transported to hospital, the caller advised she was going to try netcare911 again, I followed up with the caller now and she advised they are currently at the doctors room waiting for an appointment and will take it from there, they will call back if required. - Abi Bussio |
| 29 Oct 2022 - 09:34 - @08h51- I received a call from Barbara on 0739634542 who resides at 40 Glen Alpine road, Welcome Glen, she advised her husband has insomnia and today he has been in severe pain, confused and cant lift his arm, the caller is trying to get through to Netcare as as that is their medical aids service provider - I advised unfortunately we dont have a line directly to Netcare but because she resides in the area we can dispatch an ambulance to her but if she is not a member of CMR then she could possibly get a bill if the patient is not transported to hospital, the caller advised she was going to try netcare911 again, I followed up with the caller now and she advised they are currently at the doctors room waiting for an appointment and will take it from there, they will call back if required. - Abi Bussio |
| 29 Oct 2022 - 08:26 - Received a call from Pretty at Netcare911 who requested assistance with a 86 year old male who took a fall last night, patient with a ?#. Address is 140 Main road, Kalk Bay and on scene contact is 0824623666 Mr Abraham - I made contact with on scene who reported the patient has already been loaded into a metro ambulance and is on route for Tokai Melomed. Netcare informed of above. Netcare reference 202210295116. - Abi Bussio |
| 29 Oct 2022 - 01:14 - A4 - reported while passing the Brass Bell they saw a bravo male in a wht taxi holding something that looked like a gun, they went to Fish Hoek SAPS to report what they saw. SAPS to send out a vehicle to go and investigate.. A4 reports after dropping off her partner she passed a law enforcement vehicle and reported what she saw. They going to investigate. - Angus Ross |
| 28 Oct 2022 - 22:49 - Call received from a gentleman who said one of the friends who is at a party was laying in the bathroom . He was not sure if the guy had to much to drink or if he took drugs, Told him I could send someone out there. Gentleman said it;s fine no need for medical assistance. Told him if anything changes he could call CMR back. - Angus Ross |
| 28 Oct 2022 - 15:04 - TOC-14h57. Received a call from Tony who advised he has been in a wheelchair for the past 25 years, he has got a sore on his back that he wants assessed and cleaned as per his GP, I advised the caller it is not a problem at all, we can come out to him but there would be a private bill, the caller advised he was going to try Fish Hoek Home nursing first and call us back if required. - Abi Bussio |
| 28 Oct 2022 - 15:01 - Veronica Hughes - 0827723628 wanting to know more about becoming a member of CMR, she will phone back on Monday when the offices are open again - Abi Bussio |
| 28 Oct 2022 - 14:25 - Received a call from Sam from Alphapharm regarding Ativan short dated, made contact with Morgan who advised we still go ahead with the order - Abi Bussio |
| 28 Oct 2022 - 14:18 - Received a call from Mrs O'Grady at 11 Capri close wanting to speak to accounts department regarding her neighbor receiving a bill for something that she phoned us for. I advised I would have someone from accounts contact her on 0834994579. I asked Wendy to please make contact with Mrs O'Grady - Abi Bussio |
| 28 Oct 2022 - 08:58 - Received a call from Mrs O'Grady at 11 Capri close wanting to speak to accounts department regarding her neighbor receiving a bill for something that she phoned us for. I advised I would have someone from accounts contact her on 0834994579. I asked Wendy to please make contact with Mrs O'Grady - Abi Bussio |
| 28 Oct 2022 - 07:47 - With regards to previous OB entry - Morgan phoned Sunmarie back to give her further information - patient is a 16 year old male with anxiety and aggression, it has been going on for a while and is escalating. The patient is also on Meds. Caller was advised to contact the patients Psychiatrist and advised to try and get a referral letter to a facility as the Psychiatrist would know the best place for the patient to go, the patient might become resistant to going to a facility, The caller is concerned that the patient might start to become aggressive towards her and others, the caller is not alone and has a friend with the caller. Advised that if the patient refuses to go to a facility then he would need to go with SAPS unfortunately. Caller advised she is a member of CMR. Address is 10 Belvedere road, Muizenburg. Membership number 9821. The caller will make contact with the patients Psychiatrist and if she requires further assistance then she will phone back - Abi Bussio |
| 28 Oct 2022 - 07:35 - Received a call from Sanmarie on 0721941018, she advised she wants her son admitted at a private facility psychiatric hospital under Discovery Coastal Core - I advised her that I would get some more information with regards to the process for doing this and then I would call her back - Abi Bussio |
| 28 Oct 2022 - 01:01 - Called Heath Giloi to let him know that Gladys was not feeling well. Greg Mills came to base ( Gladys,s BP taken , BP180/110. Heath said to take A2 off run, and if anything changes to keep him updated. - Angus Ross |
| 27 Oct 2022 - 21:18 - Called Mr Rowe asked if I should call him during the loadshedding ( Because of the telecare activation ) He said no we don't need to contact him. - Angus Ross |
| 27 Oct 2022 - 19:42 - Test - Angus Ross |
| 27 Oct 2022 - 14:18 - Earlier today call received from mem of CMR - caller wanted to know if her domestic workers child is covered as her domestic is on the membership. Childs been having a fever for the last week and still sick (now at school) I advised caller that unfortunately the family members of dependants are not, I did say that I can most definately send a vehicle but it will be for privt billing. The caller also mentioned the option of taking child directly to the GP and wanted to know which is closest. I advised that Dr Laing is close and that with the temp being ongoing for such a long period of time there is a possibility of ?infection. She is going to try and take her directly to the GP. - Lindi Bredenhann |
| 27 Oct 2022 - 13:06 - Mrs Ann Tarr My Lifeline tested - all in order - also advised battery currently on 83%. Carlisle Lodge - Lindi Bredenhann |
| 27 Oct 2022 - 11:57 - RV2 currently off run - RV6 on run Elmarie - Lindi Bredenhann |
| 27 Oct 2022 - 11:14 - 11:02 - Call received from Sist. Debbie Jones (St Lukes Hospice) - 0832284924 - Regarding a patient at 4 Lakefield, Lincoln Road, Lakeside - PT: Denise Howell - Terminal CA Lung / Bones - Sats 45 and dropping - Family (3 x daughters) are with her - Debbie just wanting to advise that the daughters will call CMR when they require assistance with declaration - They have been in contact with Shoreline for funeral arrangements already - all daughters very anxious / upset. 1. Kerry-Ann: 0763461708 2. Shannon - 0607104499 in case needing to make contact. Advised Debbie to inform the family to call at any time they feel they need assistance. Debbie also requested that SAPS to be called by CMR as family have had a traumatic experience when dealing with SAPS before. - Morgan Will |
| 27 Oct 2022 - 10:13 - RV2 currently off run - RV6 on run Elmarie - Lindi Bredenhann |
| 27 Oct 2022 - 08:39 - A2 in service - Lindi Bredenhann |
| 27 Oct 2022 - 07:12 - 0217821337 Accidental dial no emergency - Lindi Bredenhann |
| 27 Oct 2022 - 03:57 - Telecare received earlier for Mr Rowe, As per previous OB entry . Mr Rowe asked not be be contacted ( During Loadshedding period ) - Angus Ross |
| 27 Oct 2022 - 02:49 - RV2 ( David ) said he hurt his back whilst lifting pt, but he was not going to book off. Watsap sent to Heath advising him about ( David ). - Angus Ross |
| 26 Oct 2022 - 22:46 - Called Mr Rowe wanted to know if CMR need to call when there is loadshedding . He said we don't need to call him. - Angus Ross |
| 26 Oct 2022 - 19:09 - Telecare activated for Mr Rowe. Mr Rowe said everything was fine . - Angus Ross |
| 26 Oct 2022 - 18:12 - Female caller 0712552506 called regarding her father in law. Left Scarborough +- 2hours ago and they are not able to get hold of him. Wanted to know if we received any incidents where a green Jeep was involved. I advised them nothing today. - Lindi Bredenhann |
| 26 Oct 2022 - 17:56 - Call received from 0660802233 for and adult M - Known asthmatic - presenting with a cough and weakness - onset yesterday - pt is cons and talking but sleepy / weak, would like pt to be taken to hosp - Advised about privt billing and that it is not something that needs to be settled straight away. Caller not able to accept - I advised of Metro and also gave them the telephone number - Advised that if they call to ask for the ref number. - Lindi Bredenhann |
| 26 Oct 2022 - 14:13 - A1 out duty O2 - Lindi Bredenhann |
| 26 Oct 2022 - 09:45 - Male caller 0735802646 called for 70Y/ M Liver cirrhosis Location Wellington - I advised caller of our location and gave him Metro's tel number as the caller would like a government ambulance and not private. - Lindi Bredenhann |
| 25 Oct 2022 - 21:55 - Alpha 5 arrived at location in Ottery - Ronald Windell |
| 25 Oct 2022 - 20:34 - Spoke to Mr Rowe, 161 Mc Farlane, he does not want us to phone him during the 2am loadshedding - Ronald Windell |
| 25 Oct 2022 - 16:26 - Female caller 0217822692 wanted to know if we do wound dressings as she will be going for an operation soon and would need it to be dressed afterwards. I advised accordingly and provided Wound care sister Uys tel number to the caller. I did advise the caller she is more that welcome to call us for assistance afterwards if she feels anything is not right. - Lindi Bredenhann |
| 25 Oct 2022 - 13:45 - RV5 returning , A5 currently at Alu innovations - Angus Ross |
| 25 Oct 2022 - 13:32 - Alpha 5 arrived at location in Ottery - Angus Ross |
| 25 Oct 2022 - 13:09 - Alpha 5 mobile to Ottery . Rv5 following behind - Angus Ross |
| 25 Oct 2022 - 12:50 - RV5 - mob to Toyota - km,s 83864 to uplift Alpha 5. - Angus Ross |
| 25 Oct 2022 - 07:54 - Called received from RV5 ( Darren ) about rubbish alight at Station Road Fish Hoek . Called fire ( Spoke to Mr De Vries who said they were aware pof the fire and has dispatched a vehicle already. - Angus Ross |
| 24 Oct 2022 - 21:30 - Received telecare from Mr Rowe, 161 mcfarlane st, simonstown, Spoke to him earlier and he said not to call during loadshedding tonight - Ronald Windell |
| 24 Oct 2022 - 19:14 - RV1 - called said parents in vehicle in front of her house child has been bitten on head by dog . She will assess child. - CMR GO |
| 24 Oct 2022 - 15:51 - RV1 - called said parents in vehicle in front of her house child has been bitten on head by dog . She will assess child. - Angus Ross |
| 24 Oct 2022 - 13:54 - 0834433525 called for directions to the office - advised accordingly - Lindi Bredenhann |
| 24 Oct 2022 - 13:32 - Laura ( Cell no: 0842901157 from Ithemba School called back to say they have loaded pt and going via private transport to GP. Called Metro back to ask that they stand Metro Ambi down.( Spoke to Parker @ Metro )who said they will stand vehicle down. - Angus Ross |
| 24 Oct 2022 - 13:27 - Received a call from Yonena ( Cell no: 0672809388 ) who said his colleague not feeling to well, at school ( Ithemba School close to Capricorn Square . Landmark close to Prince George Drive. Called Metro spoke to Malasi ( Ref no: 1820 ) who said she will dispatch an Ambi to the Ithemba school. - Angus Ross |
| 24 Oct 2022 - 11:15 - A2 - called said there was reeds alight at Reddam Avenue . Asked control to call Fire . Called Lake sied fire spoke to Ntombi who said they had no pumps available , but has called another stration who said they will be sending out a vehicle to go and investigate. - Angus Ross |
| 24 Oct 2022 - 11:12 - 0834433525 called for directions to the office - advised accordingly - Lindi Bredenhann |
| 24 Oct 2022 - 11:03 - Earlier this am Gladys CMR spoke to H Giloi about an MVA Bus and Taxi Lansdowne Road (Crossroads) Landmark BP garage - all other services are on scene except EMS. I spoke to METRO they will log the call and will also call Gladys on scene to get more info. - Lindi Bredenhann |
| 24 Oct 2022 - 09:16 - Sue Cell no: 0712928600 called said doctor not at Vic yet to discharge husband . Wil call CMR back once confirmation received - Angus Ross |
| 24 Oct 2022 - 07:03 - Test - Angus Ross |
| 24 Oct 2022 - 00:53 - While sitting in control room I heard allowed noise coming from the road (sounded like a burst tyre) The vehicle continued to drive past, I then noticed lights outside and went to take a look, SAPS was busy speaking to a gentleman in the road and the vehicle parked opposite the road, they then drove off, I then made contact with FH SAPS to find out what had happened due to the vehicle being parked outside and if medical services were required or if the vehicle was involved with a MVA, spoke to Sargent Peterson who advised he was not aware of anything. I advised the gentleman that the SAPS vehicle was speaking too had walked off once they left but was walking in the middle of the road way, he advised he would ask the van to go and see what is going on. RV2 is on route back to the office from a call and will also investigate the vehicle to see if it had knocked the pavement and if all was well. - Abi Bussio |
| 24 Oct 2022 - 00:43 - Received a call from Almie on 0824449948 to report she has been vomiting the whole evening and suffering with stomach cramps, she has been taking valoid suppositories for it but wanted to know if someone could come out and give her something for it or briefly put up a drip to help her with the dehydration, I advised the caller I can definitely send someone out to come and assess her but if she requires any medication or drips from our side then she would need to go to hospital for further monitoring, she advised she does not want to do that and therefore she will see how long she can manage and will phone back if she feels required otherwise she will ask her husband to take her through to hospital - Abi Bussio |
| 24 Oct 2022 - 00:43 - Received a call from Aurelie on 0611802029- she advised her daughter is a 1 year old female who has been unwell for approx the past 24 hours, the patent has been experiencing a temperature of 38.5 during the day and drooling, so they think she might be teething, the patient was given Calpol about 3 hours ago and the caller wants to know if she can give the patient Ibugesic (she thinks is the baby version of nurofen) and can she alternate between the two every 4 hours. I advised the caller I would find out for her and then phone her back. I made contact with Lindi who advised it is fine to alternate but it has to be every 4 hours, so she would need to wait another hour before giving the Ibugesic. Membership number 10204. I contacted the caller back and advised her of the above, I also offered to send someone out to assess the patient. The caller said thank you and that she would phone back should she feel required. - Abi Bussio |
| 24 Oct 2022 - 00:41 - Received a call from Almie on 0824449948 to report she has been vomiting the whole evening and suffering with stomach cramps, she has been taking valoid suppositories for it but wanted to know if someone could come out and give her something for it or briefly put up a drip to help her with the dehydration, I advised the caller I can definitely send someone out to come and assess her but if she requires any medication or drips from our side then she would need to go to hospital for further monitoring, she advised she does not want to do that and therefore she will see how long she can manage and will phone back if she feels required otherwise she will ask her husband to take her through to hospital - Abi Bussio |
| 24 Oct 2022 - 00:28 - Received a telecare from Mr Rouw at 161 McFarlane Road, Simons Town - as per his request earlier this evening, i did not phone him - Abi Bussio |
| 23 Oct 2022 - 21:13 - Received a telecare from Mr Rouw at 161 McFarlane Road, Simons Town - as per his request earlier this evening, i did not phone him - Abi Bussio |
| 23 Oct 2022 - 20:00 - Made contact with Mr Rouw in preparation for load shedding tonight at 20h00 and again tomorrow morning at 04h00 - he requested we please do not phone him during those load shedding hours as he will be sleeping - Abi Bussio |
| 23 Oct 2022 - 19:59 - Received a call from on Julie on 0829255612 from Monkey Valley Resort in Noordhoek TOC-19h40. Adult female post operation to remove a piece of her skin earlier this week, the wound has now somehow split open, the wound has began to bleed and they cant stop the bleeding with a bandage and the patients only way to stop the bleeding is by applying pressure to the wound, The patient does not really want someone to come out but rather wants advice - I spoke to Lindi who advised it would be best to send someone out to come and assess due to the wound bleeding continuously - I advised the patient of this and she reported she has elevated her leg and the bleeding seems to have subsided, they are going to put a bandage on it to see if it helps but if not then they will phone back. - Abi Bussio |
| 23 Oct 2022 - 19:54 - Received a call from on Julie on 0829255612 from Monkey Valley Resort in Noordhoek TOC-19h40. Adult female post operation to remove a piece of her skin earlier this week, the wound has now somehow split open, the wound has began to bleed and they cant stop the bleeding with a bandage and the patients only way to stop the bleeding is by applying pressure to the wound, The patient does not really want someone to come out but rather wants advice - I spoke to Lindi who advised it would be best to send someone out to come and assess due to the wound bleeding continuously - I advised the patient of this and she reported she has elevated her leg and the bleeding seems to have subsided, they are going to put a bandage on it to see if it helps but if not then they will phone back. - Abi Bussio |
| 23 Oct 2022 - 19:19 - Received a call from Warrence from Fire on 0658567615 who reported he just drove past CMR and spotted a dog running up the middle of Kommetjie road, he wanted to know if we could go and see it and maybe make contact with the owner, Ashlee approached the gate and Warrence phoned back to report he managed to get the dog in his car and will make contact with the number on the dogs collar and then take the pup home. - Abi Bussio |
| 23 Oct 2022 - 10:38 - Call received by chris crouwkamp as i was busy on another call from 0217870145, Adult female who had chest pain this morning, took her meds, chest pain subsided, put pulse oximeter on and showing pulse of 139, sats 94%, pt feeling tired, is down in CT for cardiac operation, advised of private billing, pt sister advised she will rather take her to FBH as we will take her there anyway as no medical aid - Ronald Windell |
| 23 Oct 2022 - 08:39 - Received call from Leoni for her mom who started vomiting after taking cough syrup last nite, possible reaction, wanting us to come out a give a injection for the vomiting, told her we can come out but she will need to go to hosp if we give medication, she said her mom wont go, she will give her something for the nausea, told her we can come out and assess, she said its fine, she will phone GP if necessary, told her to call us if gets worse - Ronald Windell |
| 22 Oct 2022 - 19:31 - TOC-19h21. Received a call form Jacqui on 0606546397 at 253 Ocean View Drive, Green Point, she advised a pedestrian has been knocked over and is underneath a car - I advised we do not respond to that area due to distance but I would log the call with an alternative service for her that is closer - I logged the call with metro under reference 1655, I also tried to log the call with Netcare 911 who advised they not logging the call due to no vehicles in the area, I have also made contact with ER24 to try log the call with them under reference 0650. Call mentioned to Lindi. I tried to make contact with on scene to advise her that services have been notified but there was no answer - Abi Bussio |
| 22 Oct 2022 - 19:00 - Made contact with Mr Rouw in preparation for load shedding tonight at 20h00 and again tomorrow morning at 04h00 - he requested we please do not phone him during those load shedding hours as he will be sleeping - Abi Bussio |
| 22 Oct 2022 - 07:20 - Received a telecare from Mr Rouw- made contact and he advised all was well - CMR GO |
| 22 Oct 2022 - 05:15 - Received a telecare from Mr Rouw- made contact and he advised all was well - Jarod Echardt |
| 21 Oct 2022 - 18:47 - TOC-18h40. Received a call from Eve for her son an Adult male discharged from CMC on Wednesday with brain trauma and severe concussion - the caller wanted to know if we could come out and assess the patient and possibly give him pain medication as he was not given pain medication script by the doctors and the patient is in some pain - i advised the caller we could come out and assess him no problem but if he is given medication he will need to go to hospital - the patient told his mom he does not want to go to hospital at all, the caller said he had a bad experience, the caller is going to consult with her son and then phone back if he is happy for someone to come out and assess him - Abi Bussio |
| 21 Oct 2022 - 16:12 - Received a call from Sue on 0721912592 she wanted to know what to do if someone got bitten by a snake - advised her that the best would be to try keep the patient calm, identify the snake and phone CMR - Abi Bussio |
| 21 Oct 2022 - 15:33 - Received a call from Jennifer who resides in Noordhoek contact number 0845141772 - she is interested in a MyLifeLine Panic button and has requested more information on the device - I have sent a email to Fritz with regards to please contacting Her. - Abi Bussio |
| 21 Oct 2022 - 14:05 - Received a telecare from Mr Rouw- made contact and he advised all was well - Abi Bussio |
| 21 Oct 2022 - 13:18 - Received a telecare from Mr Rouw- made contact and he advised all was well - Abi Bussio |
| 21 Oct 2022 - 11:58 - TOC-10h53. Received a call from Barbara Tunbridge on 0832503452 who advised that her husband needed to go to a doctors appointment with Dr Govender at Long Beach Medical Centre Urology for coming Thursdays - I advised that to my knowledge we do not offer transport to doctor appointments, Morgan then advised we give them the contact number for Care Transport who assist with these types of calls for doctors appointments, the caller then advised that she will be contacting Ronal Smolders with regards to this to sort it out. I then went to go and speak to Darren Zimmerman to advise him of the call which he then advised that we give them a quotation for the transport as the patient is unwell and unable to walk. I spoke to Bianca who advised we quote the caller R950.00 one way which is a discounted rate of the FBH-Home BLS rate which is R1025.00 one way so the total for the transfer to the doctors rooms and back home would be R1900.00. The patient resides at 1 Horatio way, Simon's Kloof, Simons Town. I then tried to make contact with the caller to apologize for my mistake and to give her the quote which had been arranged. I managed to eventually get through to the patients husband Douglas who is the patient. While speaking to Douglas he advised that he was about to phone Ronel Smolders to discuss this with her as they are members of CMR and are good friends with Ronel and Martin Smolders who are their neighbors. I apologized to the client for the misunderstanding from my side and that I had got the patient a quote for the above transfer - he then advised that his wife had already left but I could give him the quote. I gave the quote to the patient as R950.00, he then advised that he is in a wheelchair and can not afford that quote as the total comes up to R1900.00 total, I also advised the patient that it is a discounted rate. I asked the patient if he could have his wife call us back so I could give her the rate as she requested and he advised that she had left and why would I want to give her the quote as well when I have just given it to him and if its not going to change and there is no reason to contact his wife, he thought the rate would be lower or under the membership as they are clients of CMR and know Ronel and Martin Smolders very well from being their neighbors. - Darren Zimmerman is also aware of the above - Abi Bussio |
| 21 Oct 2022 - 11:09 - 10:59 - Received call from Zikona - 078816145 - She has been asked to call for an ambulance for a family member who had a fall at home (Zikona is not on scene) - Patient is conscious and talking - Address: 2648 Nonkqubela Road, Masiphumele - Caller on scene: Nombelelo "Noli" - 0838901326 - Advised of private billing and said to call on scene to confirm if accepting - Called on scene spoke to patient Nombelelo - She had a fall and cannot walk - Advised CMR can assist, and advised of private billing - She declined and requested a free ambulance - Advised to call Metro and given contact details to call them - Abi Bussio |
| 21 Oct 2022 - 08:07 - radio button on A3 base radio is giving an issue with not wanting to key - Abi Bussio |
| 21 Oct 2022 - 07:40 - radio button on A3 base radio is giving an issue with not wanting to key - Abi Bussio |
| 21 Oct 2022 - 00:13 - @00H06 Had to turn the ground breaker back on when the power come on from loadshedding - Jarod Echardt |
| 20 Oct 2022 - 23:09 - Mr Richard Rowe at 161 McFarlane in Simons Town Telecare went off due to loadshedding called back all is in order - Jarod Echardt |
| 20 Oct 2022 - 21:55 - Heath reports possible exposure as there was a lot of blood on scene 20221020/16
- Jarod Echardt |
| 20 Oct 2022 - 21:37 - @20:07 Grant call for his son who was having a psychotic breakdown - Grant did say that his son did try to stab his mom - asked if this has happened before Grant said no he does not know why his son is like this - son is ADHD and was recently diagnosed to start taking ritalin - @20:14 phoned to confirm address Grant then said just hold off on the ambo as the son has calmed down will call back in 5 minutes - @20:25 Grant called back saying everything is fine is more a domestic issue - advised Grant if any thing changes he can call back - when busy with the call advised Grant if his son becomes violent towards my crew SAPS will be call and taking by them to the nearest hospital - Taryn and Lindi was made aware of the call - Crew where Mobile at 20h17 636812 and 636813 standing down @20:28 - Jarod Echardt |
| 20 Oct 2022 - 20:34 - Heath reports possible exposure as there was a lot of blood on scene 20221020/16
- Jarod Echardt |
| 20 Oct 2022 - 18:42 - Made contact with Mr Richard Rowe at 161 McFarlane in Simons Town to advise him of possible load shedding tonight at 10pm - he requested we please do not phone him as it is the time he goes to bed. - CMR GO |
| 20 Oct 2022 - 16:34 - Made contact with Mr Richard Rowe at 161 McFarlane in Simons Town to advise him of possible load shedding tonight at 10pm - he requested we please do not phone him as it is the time he goes to bed. - Abi Bussio |
| 20 Oct 2022 - 07:12 - Received a telecare activation from Mr Rowe at 161 McFarlane - made contact with him and he advised all was alright and the activation was due to load shedding - Abi Bussio |
| 19 Oct 2022 - 09:25 - @09:17 Mr Hofinger phoned for one of his workers who cut his right leg with a angle grinder want CMR to do the stitches advised CMR does not do stitchers Pt. will be then taken to FBH or LBM then caller said no he will take the PT. to FBH 0746346665 - Jarod Echardt |
| 19 Oct 2022 - 06:23 - Called Metro back, Edwin was not available . Spoke to Sherilyn told her I called contact person @ 17 Maui Crescent Muizenberg and a gentleman answered who said ER24 already on scene. - Angus Ross |
| 19 Oct 2022 - 06:21 - Received a call from Edwin - Metro asking for assistance with CPR in progress at 17 Maui Crescent Muizenberg. Asked for on scene caller no: 0834787515. Called the number gentleman answered he told me that ER24 already on scene. - Angus Ross |
| 19 Oct 2022 - 06:18 - Phone rang twice then dropped . Called number back 0219370500 . Metro,s number spoke to Nicolas ,Asked if there was something he said he was not aware , might be someone called MR by mistake. He said I could ignore the call. - Angus Ross |
| 18 Oct 2022 - 23:12 - Telecare activation received for Mr Rowe. Mr Rowe was contacted at 19H39 this evening . Advised him about loadshedding and asked Mr Rowe if he needed to be contacted when there is loadshedding he said NO, CMR don't need to call him. - Angus Ross |
| 18 Oct 2022 - 19:57 - Received a call from 0846422247, but no one answered. Called number back gentleman answered , he said must have been a pocket dial and everything was in order. - Angus Ross |
| 18 Oct 2022 - 19:39 - Called Mr Rowe ( 0828082154 ) told him there would be loadshedding at 22H00 tonight . Asked if he wanted me to contact him as we get the telecare activation to contact him. He said NO , CMR dont need contacting him. - Angus Ross |
| 18 Oct 2022 - 19:08 - Lady called ( 0671973127 ) said she was a member of CMR stays out in Hout Bay . but she and her husband was at Long beach MAll. She has an Angina Heart , husband went to go and get her medication at pharmacy. She said she has blood thinners , but has not used them as yet. She wanted to know if she could call CMR if she dont get better. Advised she could , but there will be a private bill. - CMR GO |
| 18 Oct 2022 - 18:49 - PT from earlier OB entry - Husband called back, they are now in Houtbay, said his wife took her meds but pain shoulder area is still not subsiding - wanted to know if it is ok, I advised that I am not able tell him that it is ok due to the fact that I am not able to assess her. I advised that due to her medical hx it would be best for someone to come out an assess and even though they are not members it is not a problem at all to send someone out. Caller is aware of privt billing. Known with Angina - - Lindi Bredenhann |
| 18 Oct 2022 - 17:50 - Lady called ( 0671973127 ) said she was a member of CMR stays out in Hout Bay . but she and her husband was at Long beach MAll. She has an Angina Heart , husband went to go and get her medication at pharmacy. She said she has blood thinners , but has not used them as yet. She wanted to know if she could call CMR if she dont get better. Advised she could , but there will be a private bill. - Angus Ross |
| 18 Oct 2022 - 17:47 - Test - Angus Ross |
| 17 Oct 2022 - 16:34 - Received a call from EuropAssistance for a quote from CMC to Faircape Tokai at BLS rate for GEMS patient - quoted them R1616.90 as per bianca - Abi Bussio |
| 17 Oct 2022 - 14:50 - Received a call from EuropAssistance for a quote from CMC to Faircape Tokai at BLS rate for GEMS patient - quoted them R1616.90 as per bianca - Abi Bussio |
| 17 Oct 2022 - 09:27 - Hazel Sayer My Lifline test,
9 Blue Fin Cir, The Lakes, Cape Town, 7975, S - Abi Bussio |
| 17 Oct 2022 - 07:34 - TOC-07h09. Received a call from Simon on 0825517230 - he advised he lives opposite the noordhoek vet and that there is an adult male who lives next door to the Noordhoek vet, patient is known with seizures and according to a female residing with the patient the patient has been having seizures constantly since last night, patient is known with seizures and normally they ask a neighbor to phone CMR who then phones Metro ambulance to come and transport the patient through to FBH. I consulted with Lindi and the call was logged with Metro under reference 0919 with Nyanga. - Abi Bussio |
| 16 Oct 2022 - 18:10 - One UPS lasted 1H15 - Angus Ross |
| 16 Oct 2022 - 18:10 - - Angus Ross |
| 16 Oct 2022 - 18:09 - Ashlee called said she received a call for MVA out in Swartklip. Advised Metro will be contacted . At the time both UPS was off .Received no calls one UPS lasted H15 . The other one lasted 45 minutes
and went off @ 17H50. Lindi was informed power came back on at 18H00 - Angus Ross |
| 16 Oct 2022 - 17:20 - Telecare activated for Mr Rowe ( Called cell no: 0828082154 ) Spoke to Mr Rowe who said everything was fine. - Angus Ross |
| 16 Oct 2022 - 16:57 - Received a call from ( Jeremy - Cell no: 066144040 ) who said his girlfriend had morning sickness , vomiting and generally not feeling well. He asked if someone could come out and assess her. Asked if he was a member of CMR he said no. Advised I could send someone to come and assess. Asked if he would accept private bill. He said NO it,s fine . Told him closest facility was FBH as he stays out in F/H. - Angus Ross |
| 16 Oct 2022 - 14:27 - Received a call from a gentleman who said he is at FBH and he has a baby with him who has had a seizure. Told gentleman that he was at the right place as doctors are on duty that will see to the baby. ( cell no: 0629012091 - Angus Ross |
| 16 Oct 2022 - 11:03 - A2 - called up there was a white Ford Ranger on the off ramp close to Christiaan Barnard . Traffic has been informed. - Angus Ross |
| 16 Oct 2022 - 09:00 - Received a call from ( Jade - 0645406508) who said her friend who is on drugs drove over her boyfriends motorcycle and knocked his vehicle . Her friend very violent . Jade wanted to know if an Ambo could go out and sedate her friend and then take her to hospital. Told her NO that she needed to contact SAPS as well . Once SAPS gets on scene and they see situation fine they most welcome to call CMR. She said friend on Medical Aid ( Discovery Key care ) - Angus Ross |
| 16 Oct 2022 - 08:10 - test - Angus Ross |
| 16 Oct 2022 - 02:49 - Call # 12 - Pt went pvt transport to FBH, Rv1 followed behind to speak to Doctor - Parents decided to take pt to Constantiaberg via pvt transport as FBH was very busy. Rv1 called Constantiaberg on behalf of parents - Staff nurse Jane is expecting Pt - Dannielle Upton |
| 16 Oct 2022 - 00:12 - Call # 12 - Pt went pvt transport to FBH, Rv1 followed behind to speak to Doctor - Parents decided to take pt to Constantiaberg via pvt transport as FBH was very busy. Rv1 called Constantiaberg on behalf of parents - Staff nurse Jane is expecting Pt - Dannielle Upton |
| 15 Oct 2022 - 21:57 - Received multiple calls at approximately 20:46 for a female patient lying on the pavement between 45 and 47 Longboat street, Sun valley, I managed to get an on scene number from the first caller, contacted a gentleman by the name of Charles, who noted that the lady had been involved in domestic violence incident, Charles noted that the patient was conscious, talking and moving around - he noted that he could not see any blood or injuries on the patient. I asked if he knew if the patient was a member with CMR - he stated that she was "definitely not a member", I advised Charles that we could send a vehicle out to assess the patient, however i would need someone to accept the private bill. Charles noted that he was unsure who would be able to accept the bill, I advised that i could contact metro for an ambulance, but would be unable to advise how long it would take to get a vehicle from metro to the scene, Charles then noted that it looked like the lady was ok, I advised him that the lady could also be taken via private transport to False Bay, Charles agreed that maybe a private vehicle would take the patient, I again advised Charles that if he felt uncomfortable or wanted an ambulance that i could dispatch a vehicle and the bill could be sorted out at a later stage, I urged Charles to please call back should the patient need ambulatory transport. - Dannielle Upton |
| 15 Oct 2022 - 21:02 - Received multiple calls at approximately 20:46 for a female patient lying on the pavement between 45 and 47 Longboat street, Sun valley, I managed to get an on scene number from the first caller, contacted a gentleman by the name of Charles, who noted that the lady had been involved in domestic violence incident, Charles noted that the patient was conscious, talking and moving around - he noted that he could not see any blood or injuries on the patient. I asked if he knew if the patient was a member with CMR - he stated that she was "definitely not a member", I advised Charles that we could send a vehicle out to assess the patient, however i would need someone to accept the private bill. Charles noted that he was unsure who would be able to accept the bill, I advised that i could contact metro for an ambulance, but would be unable to advise how long it would take to get a vehicle from metro to the scene, Charles then noted that it looked like the lady was ok, I advised him that the lady could also be taken via private transport to False Bay, Charles agreed that maybe a private vehicle would take the patient, I again advised Charles that if he felt uncomfortable or wanted an ambulance that i could dispatch a vehicle and the bill could be sorted out at a later stage, I urged Charles to please call back should the patient need ambulatory transport. - Dannielle Upton |
| 14 Oct 2022 - 21:28 - adding to last entry call came from global choice insurance - Jarod Echardt |
| 14 Oct 2022 - 21:25 - received a call Happy Mangali on 0871101699 looking for a ambo to go to Wingfield advised that CMR is based in Fish hoek and then she asked if i had a vehicle that side so i said no when trying to get info from her she said sorry cant give info i need to look for a ambo for this Pt. (caller got CMR info off they're data base saying that they used CMR before ) - spoke to Lindi she said no we are not in contract with then and it to far out of the area i can decline that call must just phone her back when phoning back there is a voice recording saying this non call back number . - Jarod Echardt |
| 14 Oct 2022 - 15:51 - Received call from Ocean View saps. saying there is a woman stabbed at Masi entrance, is still breathing and conscious, asked them if they have phoned Metro, they said no and asked for metro number, gave them metro number to call - Ronald Windell |
| 13 Oct 2022 - 13:05 - Received a call from a gentleman who reports he knocked someone over in Grassy Park while reversing, the patient is lying on the floor, the caller was looking for the Metro ambulance contact number, I did offer to contact Metro on the callers behalf but he requested to call them - Abi Bussio |
| 13 Oct 2022 - 07:02 - Previous OB under call number 20221013/3 - Abi Bussio |
| 13 Oct 2022 - 07:01 - While on scene at a call A2 reportedly was guided out a steep driveway and got caught on a small rock wall which caught the under part of the vehicle causing them to be unable to move - Abi Bussio |
| 12 Oct 2022 - 18:40 - Elaine reports SAPS was on scene and took the patient to hospital - Abi Bussio |
| 12 Oct 2022 - 18:19 - TOC-18h00. Caller reports drunk teenager in Spur Parking Lot, the caller reports that she saw a message on her neighbourhood watch group to call CMR, when I asked if she was on scene she advised she was not and was not sure what was happening on scene - caller will be making her way to the scene and investigate and then phone CMR back if required. Elaine (onscene)-0713539930 - Abi Bussio |
| 12 Oct 2022 - 18:12 - Received a call from Ezekiel at EuropAssistance requesting a quote for a transfer from tokai melomed to graaff-reinet in the Eastern Cape, ALS transport, I consulted with Bianca who advised the transfer quote would be R39500,00. I contacted Ezekiel back and advised him on the quote - Abi Bussio |
| 12 Oct 2022 - 13:23 - Received a call from Ezekiel at EuropAssistance requesting a quote for a transfer from tokai melomed to graaff-reinet in the Eastern Cape, ALS transport, I consulted with Bianca who advised the transfer quote would be R39500,00. I contacted Ezekiel back and advised him on the quote - Abi Bussio |
| 12 Oct 2022 - 11:42 - Received a call from Ezekiel at EuropAssistance requesting a quote for a transfer from tokai melomed to graaff-reinet in the Eastern Cape, ALS transport, I consulted with Bianca who advised the transfer quote would be R39500,00. I contacted Ezekiel back and advised him on the quote - Abi Bussio |
| 12 Oct 2022 - 08:31 - Received a call from 0826901390 who reports that her friend Kathleen McCormick is a member of CMR and that she is phoning on behalf of Kathleen to advise that Kathleen is away on a retreat at the moment and forgot to charge her phone, she will phone CMR back once she is able to charge her phone and notify us when she is back but otherwise all is well and no need to respond to the area. Expected arrival back is the 15 October 2022. Membership 5073 - Abi Bussio |
| 12 Oct 2022 - 07:19 - TOC-07h12. EA Call Logged with under reference 22-0548178-E-01 call for Imhoff Farm, Kommetjie road . 07h12. Tried to contact on scene who reports her mom is the patient - 81 year old female experiencing confused and a tight feeling on her chest. The caller reported the address was Van Imhoff way or Imhoff farm, I asked her where about at Imhoff farm and she advised it was in in Trufontein off the N7, WP. Call has been handed back over to EA for them to arrange another service. - Abi Bussio |
| 11 Oct 2022 - 23:40 - Received a call from Keagan ( 0719813904 ) earlier. He said a friend of his wife SOB. He gave me a number to call . Called 0683214050 ( Spoke to Bronwyn pt ). Asked if she was Ok she said she had a bit of a tight chest , but felt better . Advised CMR private ambulance service and that there might be a private bill. Offered to call Metro. She said that would be fine. Called Metro ( Spoke to Langa ) He gave ref no: 2783. He said he will contact the onscene caller @ 5 Falcon Road O/V - Angus Ross |
| 11 Oct 2022 - 22:10 - John from NSRI called earlier wanted to know if CMR received any calls . Told him no calls received from anyone. - Angus Ross |
| 11 Oct 2022 - 19:20 - Watsap received from A2 saying they received call from 0713407273. Called number goes to voicemail. - Angus Ross |
| 11 Oct 2022 - 12:24 - My Lifeline Mr Goldsbury test done - all in order - Jarod Echardt |
| 11 Oct 2022 - 07:13 - Internet issues Lindi been informed . Harri was called left voice message regarding internet issue. - Angus Ross |
| 10 Oct 2022 - 20:34 - RV1 was available after 20H00 . Called KAyla back asked if they still need medical assistance she said yes . Advised vehicle on route . She said that was much appreciated. - Angus Ross |
| 10 Oct 2022 - 20:00 - Kayla called 0826514104 Asked if any one cold come out assess there domestic worker who was not looking to good. Seh advised pt was conscious and breathing . Pt made comfortable on bed . Advised no vehicles available as they all out on calls. Asked if there was any way she could load pt and go to FBH. She said they would monitor pt and if need be take her to FBH. - Angus Ross |
| 10 Oct 2022 - 19:47 - Calvin from Er24 called wanted to know if CMR could assist at Evergreen Muizenberg . Told him no vehicles available. - Angus Ross |
| 10 Oct 2022 - 18:41 - Received a call from Nuha who works at Standard bank long beach mall for a dult male shaking not looking to good unsure if Pt. is a member well talking about billing Pt. walked out of the bank saying his fine 0710719521 - Jarod Echardt |
| 10 Oct 2022 - 18:40 - Received a call from Nuha who works at Standard bank long beach mall for a dult male shaking not looking to good unsure if Pt. is a member well talking about billing Pt. walked out of the bank saying his fine 0710719521 - Jarod Echardt |
| 10 Oct 2022 - 16:48 - Received a call from Nuha who works at Standard bank long beach mall for a dult male shaking not looking to good unsure if Pt. is a member well talking about billing Pt. walked out of the bank saying his fine 0710719521 - Jarod Echardt |
| 10 Oct 2022 - 16:16 - Received a call from Nuha who works at Standard bank long beach mall for a dult male shaking not looking to good unsure if Pt. is a member well talking about billing Pt. walked out of the bank saying his fine 0710719521 - Jarod Echardt |
| 10 Oct 2022 - 15:46 - Received a call from Nuha who works at Standard bank long beach mall for a dult male shaking not looking to good unsure if Pt. is a member well talking about billing Pt. walked out of the bank saying his fine 0710719521 - Jarod Echardt |
| 09 Oct 2022 - 17:59 - A2 - Reported traffic lights out cnr Kommetjie and Corsair Road...Has been logged with CCT Services spoke to Louie ( Ref no: 9113520525 ) - Angus Ross |
| 09 Oct 2022 - 15:35 - Marisand called ( 0795241833 ) said they were busy driving on Oukkapse Weg towards Noordhoek, Daughter complained that she could not see properly ., she mentioned she was not sure if it was her sugar. Asked if her daughter was diabetic she said no. Asked her who was driving she said her husband. Told her then to drive straight to FBH. Otherwise other facilities were TMH or CMC. She said they would take her to FBH. - Angus Ross |
| 09 Oct 2022 - 14:13 - A gentleman called by the name of John who said a PVA happened in Malmesbury on M7. He was driving past there and wanted to know if an Ambulance service could be contacted to go and check upon the person that was knocked down. I called Metro spoke to Garyn who said the call has been logged and they have a vehicle in Malmesbury area going out there. Ref no: 1399 - Angus Ross |
| 09 Oct 2022 - 11:20 - Received a call from a lady ( 0837761977 )said she was walking on the beach . There was an elderly gentleman she thought , which looked like he had a dizzy spell, but he was walking towards a vehicle with his son. Told her if they needed an Ambi they most welcome to call CMR back. - Angus Ross |
| 09 Oct 2022 - 10:29 - Received a call from Pam ( Pt - Mrs Buckle granddaughter - 0829091979 ) wanted to know what has happened to her granny,s personal belongings and she wanted o know if Medics took the bag for safe keeping. Told her I would confirm who that crew were and try and get hold of them. Called Melanie ( RV1 ) who told me that the receptionist @ Medicross took Mrs Buckle,s bag at the time as Mrs Buckle asked her the receptionist to go with her to the hospital. Called Pam back explained that the receptionist took Mrs Buckle,s bag. She said she would try and get hold of the receptionist. - Angus Ross |
| 09 Oct 2022 - 09:05 - ER24 ( Togo ) Ref no 0212 called asked if CMR could assist for pt at Peers village who was not feeling well. Got call number for on scene called . Called number 0217870248 - Spoke to a gentleman who said there was nothing wrong with him and he needed no medical assistance. CAlled ER24 back Togo was not available left message to say on scene number was called , but no one needed medical assistance. - Angus Ross |
| 09 Oct 2022 - 09:00 - Sis Nobu called earlier req Ambi to transfer Mrs Smallman back home to Silvermine Village ( Cottage 176 ) Taryn told me I needed to load it as a transfer . Called Lindi to get quote as Pt non memebr. Afterwards received a call from Sister Nobu to say that pt family would be fetching her and req for Ambi to be cancelled. Infiormed Taryn and Lindi that transfer has been canceled by Sister Nobu. - Angus Ross |
| 09 Oct 2022 - 08:09 - Called received from Darren Z asked for a contact number for a snake handler. Ashlee forward Will De Meyer,s number to Darren - Angus Ross |
| 09 Oct 2022 - 07:58 - Received a call from Rodney Thomas ( 0815900708 ) he said next to the wall at the Baptist Church ( King of Kings )there was a gentleman laying . Rodney took SATS was 73%, Pulse 93...Pt was conscious and breathing. Advised I would contact Metro. Called Metro spoke to Garyn ( ref no: 0661 ) he said they would dispatch an ambulance. - Angus Ross |
| 08 Oct 2022 - 19:05 - Jenny called ( Cell No: 0823392548 ) said her husband had operation @ VPH . Now the husband has blisters under his foot. Told Jenny there was nothing that can be done for a blister, but if she wants I could send someone out to come and assess her husband . They Non Members advised there would be private bill / Call out fee as CMR private Ambulance service. She wanted to know if there was anything else she could do. Told her she could call VPH and ask to speak to Doctor in casualty to confirm if anything could be done. She said she would call VPH. Told her if she there was anything else , she could call us back. - CMR GO |
| 08 Oct 2022 - 16:37 - Jenny called ( Cell No: 0823392548 ) said her husband had operation @ VPH . Now the husband has blisters under his foot. Told Jenny there was nothing that can be done for a blister, but if she wants I could send someone out to come and assess her husband . They Non Members advised there would be private bill / Call out fee as CMR private Ambulance service. She wanted to know if there was anything else she could do. Told her she could call VPH and ask to speak to Doctor in casualty to confirm if anything could be done. She said she would call VPH. Told her if she there was anything else , she could call us back. - Angus Ross |
| 08 Oct 2022 - 15:56 - Mrs Benjamin ( Cell No: 0832713009 ) called wanted to thank Tyron Thomas & Rosario for all the assistance given to her yesterday. I told her that I would convey the message to them. - Angus Ross |
| 08 Oct 2022 - 13:04 - Mrs Buckle,s ( Granddaughter Pam - 029091979 ) Called said her grandmother,s carer called to say her granny,s SATS has dropped 75%. Advised that I could send someone out thereto administer O2. Pam explained that the O2 would be delivered to her granny the afternoon . Advised that we could not stay for more then an hour plus. Called Heath to confirm . Unable to get hold of him. Called Taryn who advised I send RV2 out there . Rv2 was given go ahead by T. Theron to administer the O2. Called Taryn explained that Rv2 would be administer O2 via Nasal Canula . And pt,s O2 would be arriving at 13H30 - 13H45 - Angus Ross |
| 08 Oct 2022 - 10:29 - Received a call from Laura ( 0783010893 ) that her father Mr Whitehead has pressed his My Life Line button . Advised that I have contacted Mr Whitehead and that he has informed that everything was fine. - Angus Ross |
| 08 Oct 2022 - 08:47 - test - Angus Ross |
| 07 Oct 2022 - 22:59 - RV1 reports multiple red and blue lights near the entrance of Ocean view- going to investigate incase of fire, RV1 reports- false alarm house alight in ocean view which landed up being someone burning rubbish in their garden - Abi Bussio |
| 07 Oct 2022 - 20:17 - Received a call from Wendy on 0827869262 who advised that she was wanting to find out if Dr Du Toit in Kommetjie will be open tomorrow morning for 1 of her guests staying at her guest house which is covered by CMR, the patient has reportedly previously been seen by Dr Du Toit before and therefore wants to go back there, I advised I will try find out and then phone her back. I made contact with Lindi to gain auth to contact my Mom (Tanya) who is Dr Du Toits receptionist to find out if they are open tomorrow - she advised they are until 12h00 - I made contact with Wendy who asked if we could please make an appointment with Dr Du Toit tomorrow morning for 09h00, I also advised the caller that the patient is covered by CMR seeing as the guesthouse is covered by CMR if they would like for us to come out and assess her or unless she wants to wait until the morning for her appointment - The caller requested we please make the booking so long for 09h00 for the patient and then she would make contact with the patient now to find out if she wants CMR to come out and assess her - The caller advised she would phone back once she knows - Abi Bussio |
| 07 Oct 2022 - 20:08 - Received a call from Shelly at Netcare911 requesting assistance with a call in Bayview - I advised we have no vehicles available that side - Abi Bussio |
| 07 Oct 2022 - 20:07 - Received a call that was unknown while busy on another phone call - call diverted to RV2 who advised he did not get a name but the caller was from Checkers in Sun Valley who advised they had a staff member feeling unwell - I made contact with Checkers using the number on google and spoke to manager Cedrick who advised it was a client sitting in the deli when she began to have a seizure, the patient has come out of the seizure and is now feeling sleepy, a off duty nurse came over to assess the patient and advised she should be assessed by a paramedic and taken to hospital for further assessment, I asked the manager if i could please speak to the patient to advise her or family of private billing due to us being a private service, He went to speak to the family of the patient who advised they would take her privately through to FBH as the patient does currently not have a job - Lindi aware - Abi Bussio |
| 07 Oct 2022 - 18:39 - Received call from 0833572144, could hear noise in background put no one talking, called back, no answer - Ronald Windell |
| 07 Oct 2022 - 14:27 - Received call form a lady saying she is on her way to cbmc with her sister who is now having tingling in her hands and face, she asked if we have a ambulance in the area to get her there quicker, she is on the M3, i told her our ambos are all in fish hoek so would be quicker if she continued as she is closer - Ronald Windell |
| 07 Oct 2022 - 13:37 - A4 came across mva on M3 whilst transporting a Pt to CBMC, heavy vehicle lost load of bricks, netcare er24 and fire have vehicles on scene - Ronald Windell |
| 07 Oct 2022 - 06:55 - Received a Whatsapp missed call from 0824541153 - I contacted the caller back who advised it was an accidental call and all was well - Ronald Windell |
| 06 Oct 2022 - 22:03 - Received a Whatsapp missed call from 0824541153 - I contacted the caller back who advised it was an accidental call and all was well - Abi Bussio |
| 06 Oct 2022 - 21:35 - Received telecare activation from Mr Rouw on 0217865714 - as per his request I did not contact him during load shedding which usually causes his telecare to go off - Abi Bussio |
| 06 Oct 2022 - 21:34 - TOC-21h00. Received a call from Angelina on 060 421 5320 who advised she lives in Poppy Court, Leo Road, Ocean View - she reports that her husband returned home from work this morning feeling very unwell with feeling cold himself but very hot to touch, he also reportedly has a cough, the calelr has given the patient panados, med lemon and damped him down with a damp cloth since this morning, the caller advised they phoned metro earlier today but had no response as of yet as they reportedly told her they have no vehicles available. I advised the caller we could send someone out to come and assess the patient and then transport if required through to hospital, the caller was happy with until she mentioned Metro which i then offered to follow up with Metro to see how long it would be for a vehicle to be dispatched. The caller requested i please do that on their behalf, I made contact with Metro who advised the call was logged under Ref 2259 which was logged at 20h50 so an ambulance had not yet been dispatched. I called Lindi to ask if there was any other advise we could give the patient and she advised not as the caller had already done majority for the patient. I made contact with the caller and advised she had done what we would advise for the patient and that metro does generally take longer then the private services but we could send out an ambulance no problem but there would be a private bill, the caller then advised they would rather wait for Metro due to the private bill and because Metro does generally take a little longer, so they will monitor the patient and phone back if required. - Abi Bussio |
| 06 Oct 2022 - 21:27 - TOC-21h00. Received a call from Angelina on 060 421 5320 who advised she lives in Poppy Court, Leo Road, Ocean View - she reports that her husband returned home from work this morning feeling very unwell with feeling cold himself but very hot to touch, he also reportedly has a cough, the calelr has given the patient panados, med lemon and damped him down with a damp cloth since this morning, the caller advised they phoned metro earlier today but had no response as of yet as they reportedly told her they have no vehicles available. I advised the caller we could send someone out to come and assess the patient and then transport if required through to hospital, the caller was happy with until she mentioned Metro which i then offered to follow up with Metro to see how long it would be for a vehicle to be dispatched. The caller requested i please do that on their behalf, I made contact with Metro who advised the call was logged under Ref 2259 which was logged at 20h50 so an ambulance had not yet been dispatched. I called Lindi to ask if there was any other advise we could give the patient and she advised not as the caller had already done majority for the patient. I made contact with the caller and advised she had done what we would advise for the patient and that metro does generally take longer then the private services but we could send out an ambulance no problem but there would be a private bill, the caller then advised they would rather wait for Metro due to the private bill and because Metro does generally take a little longer, so they will monitor the patient and phone back if required. - Abi Bussio |
| 06 Oct 2022 - 21:11 - Made contact with Mr Rouw prior to Loadshedding to advise him of load shedding tonight - he requested that we please do not phone hi9m during the 20h00-22h30 load shedding period as well as the 04h00 - 06h30 load shedding period tomorrow morning - Abi Bussio |
| 06 Oct 2022 - 19:26 - Made contact with Mr Rouw prior to Loadshedding to advise him of load shedding tonight - he requested that we please do not phone hi9m during the 20h00-22h30 load shedding period as well as the 04h00 - 06h30 load shedding period tomorrow morning - Abi Bussio |
| 06 Oct 2022 - 19:25 - Received a pocket dial from 0798951094 - confirmed pocket dial with the caller - Abi Bussio |
| 06 Oct 2022 - 15:08 - Received call from 0217826010 saying they have a elderly lady who is unwell and needs to go to False bay Hosp, she does have heart failure and not breathing well, she is on discovery but caller was insisting on a quote if discovery does not cover transport, caller will phone back - Ronald Windell |
| 06 Oct 2022 - 12:13 - @12:04 A2 came across MVA on Ou Kaapse WEG - No injuries - Towing on scene - Lindi Bredenhann |
| 06 Oct 2022 - 12:12 - Fire control called for assistance with pt assaulted (stabbed head) at Houtbay Fire - Y/M - cons talking logged call with Metro no vehicles and ER24/closer services does not want to assist as pt does not have medical aid. CMR Control spoke to METRO - call is still pending was logged at 10:10 - Lindi spoke to D Zimmerman who gave auth for assistance from CMR. Ronnie spoke to FIRE Control again was advised to cancel call as pt absconded from fire station. - Lindi Bredenhann |
| 06 Oct 2022 - 12:12 - Fire control called for assistance with pt assaulted (stabbed head) at Houtbay Fire - Y/M - cons talking logged call with Metro no vehicles and ER24/closer services does not want to assist as pt does not have medical aid. CMR Control spoke to METRO - call is still pending was logged at 10:10 - Lindi spoke to D Zimmerman who gave auth for assistance from CMR. Ronnie spoke to FIRE Control again was advised to cancel call as pt absconded from fire station. - Lindi Bredenhann |
| 06 Oct 2022 - 05:37 - Received a telecare activation from Mr Rouw at 161 McFarlane in Simons Town due to loadshedding asper Abi Bussio don't have to phone back - Jarod Echardt |
| 06 Oct 2022 - 05:11 - Received a telecare activation from Mr Rouw at 161 McFarlane in Simons Town due to loadshedding asper Abi Bussio don't have to phone back - Jarod Echardt |
| 06 Oct 2022 - 04:31 - Ronald G Fuller membership (9384) saying he cant get though to cct general enquiries because there is a problem with his meter box gave this number 0860 103 089 to him to dial he said his got that number when he dials the number it asking him to press other numbers to get the departments that he needs but cant operate his phone because it does not have the numbers on the screen - Jarod Echardt |
| 06 Oct 2022 - 01:07 - Ronald G Fuller membership (9384) saying he cant get though to cct general enquiries because there is a problem with his meter box gave this number 0860 103 089 to him to dial he said his got that number when he dials the number it asking him to press other numbers to get the departments that he needs but cant operate his phone because it does not have the numbers on the screen - Jarod Echardt |
| 05 Oct 2022 - 21:58 - Received a telecare activation from Mr Rouw at 161 McFarlane in Simons Town due to loadshedding asper Abi Bussio don't have to phone back - Jarod Echardt |
| 05 Oct 2022 - 21:15 - Received a telecare activation from Mr Rouw at 161 McFarlane in Simons Town due to loadshedding asper Abi Bussio don't have to phone back - Jarod Echardt |
| 05 Oct 2022 - 13:51 - Received a telecare activation from Mr Rouw at 161 McFarlane in Simons Town due to loadshedding - advised there is expected to be more load shedding tonight and he requested we please dont phone him tonight - Abi Bussio |
| 05 Oct 2022 - 13:05 - Received a telecare activation from Mr Rouw at 161 McFarlane in Simons Town due to loadshedding - advised there is expected to be more load shedding tonight and he requested we please dont phone him tonight - Abi Bussio |
| 05 Oct 2022 - 06:11 - Change of UPS @05:43 - CMR GO |
| 05 Oct 2022 - 05:46 - Change of UPS @05:43 - Jarod Echardt |
| 05 Oct 2022 - 05:45 - Received a telecare from Mr Rouw at 161 McFarlane in Simons Town, he advised all is well - activation due to loadshedding asper Mr Rouw request did not phone him - Jarod Echardt |
| 05 Oct 2022 - 05:17 - Received a telecare from Mr Rouw at 161 McFarlane in Simons Town, he advised all is well - activation due to loadshedding asper Mr Rouw request did not phone him - Jarod Echardt |
| 05 Oct 2022 - 04:55 - Declined a from metro for a SOB asthmatic @6 Protea Cir in Lapland REF#0706 - Phoned Lindi said no due to not having all the info like on scene contact number and conscious/talking info - Jarod Echardt |
| 05 Oct 2022 - 04:48 - Had to change UPS system shutdown incoming phone no service for about 5minutes - Jarod Echardt |
| 04 Oct 2022 - 23:24 - Had to change UPS system shutdown incoming phone no service for about 5minutes - Jarod Echardt |
| 04 Oct 2022 - 23:22 - Received a telecare from Mr Rouw at 161 McFarlane in Simons Town, he advised all is well - activation due to loadshedding asked if he would like to be phoned phone next time it goes off he he said no - Jarod Echardt |
| 04 Oct 2022 - 23:14 - Received a telecare from Mr Rouw at 161 McFarlane in Simons Town, he advised all is well - activation due to loadshedding asked if he would like to be phoned phone next time it goes off he he said no - Jarod Echardt |
| 04 Oct 2022 - 18:26 - Received a telecare from Mr Rouw at 161 McFarlane in Simons Town, he advised all is well - activation due to loadshedding - CMR GO |
| 04 Oct 2022 - 14:08 - Netcare called for assistance at Seawinds / Vrygrond area advised currently not able to assist - Lindi Bredenhann |
| 04 Oct 2022 - 10:39 - Received a telecare from Mr Rouw at 161 McFarlane in Simons Town, he advised all is well - activation due to loadshedding - Abi Bussio |
| 04 Oct 2022 - 08:30 - Received a telecare from Mr Rouw at 161 McFarlane in Simons Town, he advised all is well - activation due to loadshedding - Abi Bussio |
| 04 Oct 2022 - 07:16 - Received a telecare from Mr Rouw at 161 McFarlane in Simons Town, he advised all is well - activation due to loadshedding - Abi Bussio |
| 04 Oct 2022 - 06:11 - Kirsty called ( Cell no: 0825692226 )Said there was a gentleman laying in the road ( Aspen Close Capri - Corfu Close. Gentleman as per info concious , bit confused. Called Metro ( Spoke to Yandisa Ref no: 0737 ) . Yandisa advised he would contact the on scene caller. - Angus Ross |
| 03 Oct 2022 - 18:56 - test - Angus Ross |
| 03 Oct 2022 - 15:31 - REF# E/A that was canceled @10:51 22-0526957-E-01 - Jarod Echardt |
| 03 Oct 2022 - 15:13 - REF# E/A that was canceled @10:51 22-0526957-E-01 - Jarod Echardt |
| 03 Oct 2022 - 13:32 - REF# E/A that was canceled @10:51 22-0526957-E-01 - Jarod Echardt |
| 03 Oct 2022 - 11:07 - REF# E/A that was canceled @10:51 22-0526957-E-01 - Jarod Echardt |
| 03 Oct 2022 - 11:05 - @10:51 E/A canceled this was noted on the call notes (Received a call from E/A web dispatch (Masego) saying this transfer is canceled by Sis Robin - Pt. wont be transferred for the next few days) - Jarod Echardt |
| 03 Oct 2022 - 10:50 - Donald Telecare was activated by mistake all is in order 4 The Close Fish hoek 021 782 6778 - Jarod Echardt |
| 02 Oct 2022 - 22:59 - At 20H12 a gentleman by the name of Barry ( Cell no: 0828512406 ) called asked if an Ambi could be dispatched to 7 Hawthorne Close Faire Knowe for a lady who collapsed. Advised we had a gentleman that came walking in very frantic saying his daughter has collapsed - Known Asthmatic. He asked if someone could pls follow him back home to see to his daughter I asked Response 2 to follow him home to 7 Hawthorne Close Faire Knowe. - Angus Ross |
| 01 Oct 2022 - 14:55 - Received panic sms from Nanette |Hugo (My Panic System SOS), tried calling back several times, phone answered on last attempt, son very upset as his mothers number is coming up on sms, he wants his number to come up - Ronald Windell |
| 01 Oct 2022 - 12:47 - received call from kate berrisford saying they are out in kalk bay with their 8 yr old daughter who fainred, was out for about 20 seconds, wanted to know if we could check, they want to stop at office on way to be checked out, control did offer to send a vehicle out - Ronald Windell |
| 01 Oct 2022 - 07:18 - declined a call from E/A Hanieley from MPMH to Melomed Bellville ALS transfer - Haniely asking if CMR has ALS on tonight and if they cary ventilators time ran out on the web dispatched spoke to hanieley at 21;48 duration of 01;23 minutes long - CMR GO |
| 30 Sep 2022 - 21:55 - declined a call from E/A Hanieley from MPMH to Melomed Bellville ALS transfer - Haniely asking if CMR has ALS on tonight and if they cary ventilators time ran out on the web dispatched spoke to hanieley at 21;48 duration of 01;23 minutes long - Jarod Echardt |
| 30 Sep 2022 - 21:50 - - Jarod Echardt |
| 30 Sep 2022 - 21:20 - TOC21:01 A lady phoned asking for advice about her daughter who is on antibiotic after having something done with her nasal passages saying she has whites spot on her tongue and throat not sure if she is having a allergic reaction to the meds or not advised that each person body reactions different to meds asked if she wanted someone to come out and assess her daughter she said now it fine - 0741554433 membership number 3250 inactive dependent Bronwyn Witthoft - Jarod Echardt |
| 30 Sep 2022 - 21:11 - Telecare activation for Mr Rowe, 161 MCFARLAN RD , simonstown. Called back and everything is in order. - Jarod Echardt |
| 30 Sep 2022 - 17:12 - Telecare activation for Mr Rowe, 161 MCFARLAN RD , simonstown. Called back and everything is in order. - Tyron Thomas |
| 30 Sep 2022 - 02:14 - Received a call from Mr Rouws telecare - as per his earlier request in the evening, I did not contact him - Abi Bussio |
| 30 Sep 2022 - 01:15 - Received a call from Mr Rouws telecare - as per his earlier request in the evening, I did not contact him - Abi Bussio |
| 29 Sep 2022 - 21:51 - Received a call from Nikki on 0845059581 who advised that her friend just made contact with her from 81 Nelson road, Fish Hoek and his wife has fallen over in the bathroom, patient is reportedly conscious but not talking. The caller gave me the onscene callers name and number which is Bruce 0765525757. On scene reports his wife is approx 45 years old and she was brushing her teeth when she fell over, the patient wasent speaking to the caller at the time that she was lying down in the bathroom but he has managed to move her to the bedroom where she is now speaking again and was telling the caller "she is fine and she doesnt want someone to come out". The patient could reportedly not describe to the caller how she was feeling but she is feeling better now and the caller thinks it might be stress related. The caller wanted advise over the phone and I advised it would rather be best for someone to come out and assess her because we cant diagnose over the phone, the caller advised they would rather monitor the patient and then call back if required. I did advise the caller that I was happy to send someone out to assess the patient which they have decided she will be fine for now so I told the caller that if anything changes and they want us to come out or the patient changes her mind then she must not hesitate to phone us back at any point. - Abi Bussio |
| 29 Sep 2022 - 20:27 - Received a call from Sherine on 0766865552 who advised her mom who is 77 years old who is not on any medication has been experiencing a bleeding nose for the past 45 minutes, its not pouring out but rather dripping when they remove the towel, the caller wanted some advise regarding what else they could do - I advised the caller I would contact one of our medics and then call her back for advise - I spoke to Lindi who advised another step the caller can do is place a ice pack on the back of the patients neck and if the bleeding continues then she should rather be assessed due to her loosing blood. I contacted the caller back and advised her of the above as well as to make sure the patient does not tilt her head backwards and then to go through to hospital to be assessed if the bleeding continues. The caller advised they will try the ice pack and then if that does not work they will take her to hospital or call back if required. Caller advised they are not members of CMR and I advised that we could come out to assess the patient but there would be private billing. Caller said thank you and ended the call. - Abi Bussio |
| 29 Sep 2022 - 18:58 - Contacted Mr Rowe at 161 McFarlane about load shedding tomorrow morning at 00h00 - I asked if we must contact him if his Telecare goes off during the time of load shedding and he requested that we please do not as he wants to sleep, he advised he does not mind if it is in the earlier evening or during the day but definitely not during the early hours of the morning. I advised we would need to confirm with him each day about it and he said he was happy about that to be done. - Abi Bussio |
| 29 Sep 2022 - 18:54 - Received a call from ER24 requesting assistance with a call in Heathfield - advised we have no vehicles available in that area - Abi Bussio |
| 29 Sep 2022 - 18:47 - Male caller looking for his cellphone charger - he thought he was through to CTMC - I gave him the correct number - CMR GO |
| 29 Sep 2022 - 17:51 - Male caller looking for his cellphone charger - he thought he was through to CTMC - I gave him the correct number - Lindi Bredenhann |
| 29 Sep 2022 - 10:14 - 0845176768 accidental dial - Lindi Bredenhann |
| 29 Sep 2022 - 08:41 - Wendy called for her mom at 92Y F staying at 29 Simonstown road Fish Hoek - they are not able to get hold of her for a couple of days now. would like to know if we can do a wellness check. Pt does have a My Lifeline button - I phoned the device and got through to Mrs Brown all is good her phone is faulty and she is going to have it fixed today. I phoned Wendy back and advised her. - Lindi Bredenhann |
| 29 Sep 2022 - 08:38 - Crews: RV1 David, RV2 Eugene, A2 Tyron and Princess student Conner, A3 Ronnie and Khumbi student Mavis, A4 Andre and Rosario , Control Lindi - Lindi Bredenhann |
| 29 Sep 2022 - 06:59 - Received a telecare activation from Mr Rouw and as per his request earlier in the evening not to call him and he would like to sleep - I have not made contact with him - CMR GO |
| 29 Sep 2022 - 01:43 - Received a telecare activation from Mr Rouw and as per his request earlier in the evening not to call him and he would like to sleep - I have not made contact with him - Abi Bussio |
| 28 Sep 2022 - 20:26 - Received a telecare from Mr Rouw who advised all was well - no need to contact him if the telecare gets activated earlier in the morning. Most likely to loadshedding - Abi Bussio |
| 28 Sep 2022 - 07:13 - Decilind call from E/A Western Cape, Old Apostolic Church, Hout Bay, Liverpool Street, Hout Bay, Cape Town, South Africa - adult male with back pain - Jarod Echardt |
| 28 Sep 2022 - 03:55 - Decilind call from E/A Western Cape, Old Apostolic Church, Hout Bay, Liverpool Street, Hout Bay, Cape Town, South Africa - adult male with back pain - Jarod Echardt |
| 27 Sep 2022 - 21:09 - Decilind call from E/A Western Cape, Old Apostolic Church, Hout Bay, Liverpool Street, Hout Bay, Cape Town, South Africa - adult male with back pain - Jarod Echardt |
| 27 Sep 2022 - 20:19 - Decilind call from E/A Western Cape, Old Apostolic Church, Hout Bay, Liverpool Street, Hout Bay, Cape Town, South Africa - adult male with back pain - Jarod Echardt |
| 27 Sep 2022 - 19:20 - Rv5/RV6 are back in the area from Joburg - Jarod Echardt |
| 27 Sep 2022 - 18:33 - Received a call from Netcare911 wanting to follow up on a call from the 22 September 2022 - CMR GO |
| 27 Sep 2022 - 13:45 - TOC 13:37 from Russel from Disaster Management, who reported an elderly female had been knocked down by a vehicle, at the pedestrian crossing in Main Rd, I requested on scene details, he provided Mach 1 Security telephone number and contact name, I then called Mach 1 security to verify details of call, spoke to Anneline who reported that it was a fender bender with no injuries, the elderly lady apparently got into her vehicle and drove off. Russel called back and spoke to Abi, he reported no need for ambo as fender bender and all parties had departed scene. - Dannielle Upton |
| 27 Sep 2022 - 13:35 - Received a call from 0798951094 at 13:31 when the call was answered I could hear people talking in the background, I attempted to get the attention of someone on the other side, i put the phone down and called back, caller answered the phone and reported that it was an accidental dial. - Dannielle Upton |
| 27 Sep 2022 - 11:11 - Received a call from 0729961040 @ 11:09 - caller called back to apologize that she had accidently pocket dialed us and missed the return call. - Dannielle Upton |
| 27 Sep 2022 - 11:09 - Received a call from 0729961040 at 11:05 when the call was answered I could hear people talking in the background, I attempted to get the attention of someone on the other side, i put the phone down and called back, the phone rang and eventually went to voice mail. - Dannielle Upton |
| 27 Sep 2022 - 09:18 - Received a call from Netcare911 wanting to follow up on a call from the 22 September 2022 - Abi Bussio |
| 27 Sep 2022 - 06:32 - Mr Rowe telecare went off due to loadshedding asked if CMR must phone next it goes off Mr Rowe said no it fine because it 02H00 - 04H30 in the morning - Jarod Echardt |
| 27 Sep 2022 - 00:09 - Mr Rowe telecare went off due to loadshedding asked if CMR must phone next it goes off Mr Rowe said no it fine because it 02H00 - 04H30 in the morning - Jarod Echardt |
| 26 Sep 2022 - 19:15 - Mr Rowe telecare went off due to loadshedding asked if CMR must phone next it goes off Mr Rowe said no it fine because it 02H00 - 04H30 in the morning - Jarod Echardt |
| 26 Sep 2022 - 13:26 - Received a call from Metro regarding a gunshot patient(the line was very bad), the incident took place in Ocean View, I confirmed with Lindi who advised we could possibly send out a vehicle if metro does not have any local vehicles near by and according to them their nearest was lotus river day hospital - I advised the controller I would confirm availability of vehicles - The line was then dropped by Metro - At this stage we received a call from SAPS OV requesting assistance with the patient, injuries unknown, patient still breathing and conscious, SAPS not yet on scene - Lindi was then trying to make contact with D.Zimmerman to get auth for the call and during that time I received another call from Warrant Officer Bailey reporting that the patient had left the scene with private transport in a bakkie, SAPS confirmed this - Metro then called back to ask if we had a vehicle available and I advised that SAPS reported the patient went privately to hospital - Abi Bussio |
| 26 Sep 2022 - 12:21 - Received a call from Metro regarding a gunshot patient(the line was very bad), the incident took place in Ocean View, I confirmed with Lindi who advised we could possibly send out a vehicle if metro does not have any local vehicles near by and according to them their nearest was lotus river day hospital - I advised the controller I would confirm availability of vehicles - The line was then dropped by Metro - At this stage we received a call from SAPS OV requesting assistance with the patient, injuries unknown, patient still breathing and conscious, SAPS not yet on scene - Lindi was then trying to make contact with D.Zimmerman to get auth for the call and during that time I received another call from Warrant Officer Bailey reporting that the patient had left the scene with private transport in a bakkie, SAPS confirmed this - Metro then called back to ask if we had a vehicle available and I advised that SAPS reported the patient went privately to hospital - Abi Bussio |
| 26 Sep 2022 - 06:08 - Received a call from Mr Rowes telecare - as per his request - did not call - Dannielle Upton |
| 26 Sep 2022 - 06:06 - TOC - 01:52 - Received a call from Charles at Mountain Men Security - one of their clients in Lakesides seems to have had an asthma attack, caller is unsure if the pt is a CMR client or on medical aid, I advised that he place a call with Metro in the meantime and try obtain more information, also advised caller that we would be able to assist, however the pt would need to be made aware of the private bill should he not be on medical aid or a CMR client - Charles noted that he would call metro and log a call with them and try get more info from pt and go from there - Dannielle Upton |
| 26 Sep 2022 - 01:58 - TOC - 01:52 - Received a call from Charles at Mountain Men Security - one of their clients in Lakesides seems to have had an asthma attack, caller is unsure if the pt is a CMR client or on medical aid, I advised that he place a call with Metro in the meantime and try obtain more information, also advised caller that we would be able to assist, however the pt would need to be made aware of the private bill should he not be on medical aid or a CMR client - Charles noted that he would call metro and log a call with them and try get more info from pt and go from there - Dannielle Upton |
| 26 Sep 2022 - 01:15 - Mr Woolman's called back and requested assessment - Rv dispatched - Rv1 signed RHt but did note that she had told pt that if he is still feeling unwell later to call back and we would send an ambulance for hospital transport. - Dannielle Upton |
| 26 Sep 2022 - 00:05 - - Dannielle Upton |
| 26 Sep 2022 - 00:05 - Radios seem to be losing signal, A3 called up on radio, I told them to go ahead and then their message did not come through, A3 then resorted to calling as they were getting no response on radio, i tried to call up to A3 but also did not get any response, A3 was busy on a call at 1 Sirius Way Ocean View - Dannielle Upton |
| 25 Sep 2022 - 22:47 - received a call from Mr Wolmarans at unit E5 Peers village, Mr Wolmarans noted that he was experiencing pain to the muscles in his back when he had climbed into bed, I asked Mr Wolmarans if he had done any heavy lifting today or exerted himself today, he noted that he hadn't today however he played Golf yesterday and experienced the pain last night as well, i asked if he had taken any pain medication today to which he noted that he had not, i then noted that we would be happy to come out and assess him, however he could also take an anti inflammatory and monitor the pain for the next hour or so and should the pain still be present to call back and i would dispatch a vehicle to come and assess him. - Dannielle Upton |
| 25 Sep 2022 - 19:10 - Mr Rowe Telecare went off phoned all is good said we must not phone next time it goes off - Jarod Echardt |
| 25 Sep 2022 - 17:06 - Received a call from a lady by the name of Lisa (0810411653) who saw a car hit a tree just past Blue Route mall 4 or 5 Pt. in volded one Pt. is a child she thinks Pt. might be trapped Call is logged with Metro REF#1248 Metro71 reacue4 LC1 Response3 additional ambo171 from Metro are on scene so is EMSLife are on scene when i phoned the on scene caller back - advised Metro if they need a additional ambo they can call CMR back D.Zimmerman notified via Whatsapp - Jarod Echardt |
| 25 Sep 2022 - 12:34 - Received a call from a lady by the name of Lisa (0810411653) who saw a car hit a tree just past Blue Route mall 4 or 5 Pt. in volded one Pt. is a child she thinks Pt. might be trapped Call is logged with Metro REF#1248 Metro71 reacue4 LC1 Response3 additional ambo171 from Metro are on scene so is EMSLife are on scene when i phoned the on scene caller back - advised Metro if they need a additional ambo they can call CMR back D.Zimmerman notified via Whatsapp - Jarod Echardt |
| 25 Sep 2022 - 11:10 - received a call from Mr Rowe's telecare system - gave Mr Rowe a call, his girlfriend answered the all is good - Jarod Echardt |
| 25 Sep 2022 - 09:29 - Received call @09:08 (0834127546) from a guy who want to know if CMR does Tetanus shot advised that we don't he then got very upset with me saying what if someone gets bitten by dog on Saturday and then dies on Sunday because he cant find a doctor that does it over the weekend advised he can go to the nearest hospital he then said no he has been doctor said no the cant see him they to busy - tried phoning multiple time due to the signal in Scarborough the phone keeps dropping the calls and he is not answering he phone anymore - Jarod Echardt |
| 25 Sep 2022 - 05:34 - @ 05:32 A2 reported that the pole yard across from the Sasol garage in Lekkerwater road, is alight - Pumps and fire engines are on scene while enroute to their call - Dannielle Upton |
| 24 Sep 2022 - 22:46 - Received a call from Fish Hoek SAPS - Warrant Officer Bently who reported that a member of the public had walked into the police station with what appears to be a stab wound to the eye, I advised the officer to place the call with Metro, I gave the officer metros phone number, then proceeded to call Lindi to confirm that the SAPS cover is only for staff members, Lindi confirmed that their cover is only for the SAPS officials and that they need to place the call with Metro. - Dannielle Upton |
| 24 Sep 2022 - 22:21 - Lights keep tripping after loadshedding - seems that the "plugs" switch (that controls the aircon in the control room) on the DB is the cause of everything tripping. - Dannielle Upton |
| 24 Sep 2022 - 21:12 - Toc - 21:09 received a call from Mr Rowe's telecare system - gave Mr Rowe a call, he noted all was in order, Mr Rowe also requested that we not call at 2am as he "just wants to sleep" - Dannielle Upton |
| 24 Sep 2022 - 17:33 - @15:27 Mr.Landsberg membership number 10462 phoned when he went to vested his sister in-law in sunnydale who was in a lot of abdo pain with a headache want to know if we can come out to see his sister in-law at her home under his membership advised it does not work like that advised of private billing he said no he will take her to home so she will have the Rv come out and have a look at her - Spoke to Lindi about the call she said ( tell him that all call are recorded and it not happen on his property private will still be abled ) - Jarod Echardt |
| 24 Sep 2022 - 15:56 - Rv6 came along a MVA outside Living Hope Hyundai H100 mini truck collided with a tree no treatment on scene adultM/P3/G Pt. did ask RV6 to phone a tow truck witch he did - Jarod Echardt |
| 24 Sep 2022 - 08:44 - @08:31 Heith came along a MVA outside Harbour bay mall no injuries on scene SAPS and traffic notified - Jarod Echardt |
| 24 Sep 2022 - 06:48 - Received a telecare from Mr Rowe due t loadshedding and as requested earlier in the evening - I did not make contact with the caller - CMR GO |
| 24 Sep 2022 - 03:12 - Received a telecare from Mr Rowe due t loadshedding and as requested earlier in the evening - I did not make contact with the caller - Abi Bussio |
| 23 Sep 2022 - 21:19 - Received a telecare activation from Mr Rowe due to loadshedding - I advised him of tomorrow morning Loadshedding from 02h00 to 06h00 and he requested that we please do not phone him, he will phone if there is an emergency. - Abi Bussio |
| 23 Sep 2022 - 16:38 - Test - Angus Ross |
| 23 Sep 2022 - 13:14 - Received a call from telecare for Mr Rowe, his cell phone went to voice mail, called his partner who advised that she was going to get hold of him and then get back to us. TOC13:12 - Dannielle Upton |
| 23 Sep 2022 - 11:43 - test - Angus Ross |
| 23 Sep 2022 - 09:15 - Mrs Leih called said she could not get hold of her daughter @ 91 Kommetjie Road. Mrs Leih was worried as she tried calling her daughter several times and asked if CMR could send someone out there to go and check up on her. Asked for contact number of her daughter ( 0829736898 ) Called the number then spoke to Caroline the daughter who said she was fine and she was busy on a conference call. She advised she would be calling her mother back to say she was OK. - Angus Ross |
| 23 Sep 2022 - 05:29 - Telecare activation Mr Rowe due to loadshedding all is good - Jarod Echardt |
| 23 Sep 2022 - 04:25 - Telecare activation Mr Rowe due to loadshedding all is good - Jarod Echardt |
| 22 Sep 2022 - 21:58 - TOC21:53 Mr Murdoch called for a lady that jump out of a moving taxi at the False Bay Collage on Kommetjie road the lady was very intoxicated and had no injury's asper Mr Murdoch spoke to the taxi driver she jump out of the taxi by herself - lady climbed back in the the taxi and made there way to Cape to Cuba as the taxi driver had staff to pick up - Jarod Echardt |
| 22 Sep 2022 - 21:17 - Telecare activation Mr Rowe due to loadshedding all is good - Jarod Echardt |
| 22 Sep 2022 - 19:58 - @19:35 received a call 0716732702 for his mother in-law who fall Fish Hoek High School waiting to come to the office to have his mother in law to be assessed advised for them to wait at the school will logging the caller phoned back @19:39 to say that they will be going to FBH Robert Collinette 9624 - Jarod Echardt |
| 22 Sep 2022 - 18:26 - Lady called ( Cell no: 0798334625 )for a BVA for 1 Tulip Str- Mandela Park - Bongolethu in Oudshoorn. Advised we based in Fish Hoek. Advised she try calling Metro Ambulance. Caller mentioned lady has given birth , Baby still on umbilical cord. - CMR GO |
| 22 Sep 2022 - 18:03 - Lady called ( Cell no: 0798334625 )for a BVA for 1 Tulip Str- Mandela Park - Bongolethu in Oudshoorn. Advised we based in Fish Hoek. Advised she try calling Metro Ambulance. Caller mentioned lady has given birth , Baby still on umbilical cord. - Angus Ross |
| 22 Sep 2022 - 17:00 - test - Angus Ross |
| 22 Sep 2022 - 16:48 - Lee called to say she has spoken to her mother Mrs Baxter who said that her father was doing much better, but if anything changes they will call CMR. - Dannielle Upton |
| 22 Sep 2022 - 16:43 - Lee ( Cell no: 0722770044 ) called said her father was at FHS . Both hands numb and turning blue. Asked that she give me her father,s number. She gave me her mother,s number ( 0832587108 ) who was with her father. Called Mr Baxter answered the phone . I asked how he was doing , he said he was fine and numbness going away and he was feeling much better. told him I would call him back within 10 minutes then he can advise if he still wants me to dispatch and ambi. He said that would be fine .. - Dannielle Upton |
| 22 Sep 2022 - 14:51 - TOC; 08:15 Mrs Oosthuizen called in and asked for advise, regarding her husband, who has started having stomach cramps accompanied with rectal bleeding. caller wanted to know if we would be able to assist will taking her husband from home to the doctors rooms at Tokai Medicross, I advised the caller that we could send a vehicle out to asses her husband and go from there, the caller noted that she would reassess her husband in 10 min and if she was not comfortable transporting her husband in private transport then she would give us a call back - Dannielle Upton |
| 22 Sep 2022 - 14:46 - as per entry on 21.09.2022 Mr Rowe requested that we not call him at 04:00am when the power goes out again. When the telecare system called in, call was answered, Mr Rowe was not contacted - Dannielle Upton |
| 21 Sep 2022 - 21:22 - received a call from telecare for Mr Rowe at 161 Mcfalane road, Simons Town. called back at 21:17. Mr Rowe noted everything was fine, Mr rowe was advised that there would be load shedding again at 04:00am, Mr Rowe asked that we not call. - Dannielle Upton |
| 21 Sep 2022 - 17:53 - Call via whatsup 0832824301 - called back no answer not on database - Lindi Bredenhann |
| 21 Sep 2022 - 13:41 - 0829581590 called wanting to know what xray she is getting I advised her that we are the emergency services - Incorrect number - Lindi Bredenhann |
| 21 Sep 2022 - 13:25 - Telecare activation Mr Rowe due to loadshedding - Lindi Bredenhann |
| 21 Sep 2022 - 00:49 - TOC-00h30. Received a call from Megan on 0749718803 who stays at 13 Dova road Muizenburg for her 2 years and 4 month old son, who advised her son woke up with pain which was unspecified, she gave the patient some Painomal at around 22h30 which was about 7.5ml, she wanted to know if there is anything else she can do for the patient. I advised the caller that we can send someone out to come and assess the patient but it would difficult it we dont know where the patients pain is coming from, the caller then wanted to know if she could give the patient more pain medication as he has been moving his hands around his ears more then usual ?earache. I advised the caller that i would get some advice regarding the medication and then phone her back. I spoke to Lindi who advised that the normal waiting time for medication is 4 hours and that there is not much we can do for earache, the best would to be read the medication pamphlet and give medication from there, advise we can send someone out to assess but there is not much we can do for earache as we do not specialize in ears, for the caller to take the patient through to hospital or to try and wait it out until morning until patient can been seen by a doctor. I advised the caller of the above and she said she is going to try and wait it out otherwise she will phone back as she does not necessarily want her son to go through to hospital for non emergencies, I once again did advise the caller that we can send someone out to assess the patient but there is not much that we can do for earache other then advise on what we already have. The caller will phone back again if required. - Abi Bussio |
| 20 Sep 2022 - 08:23 - Received a call for Mr Rowe's telecare system, a call was placed to Mr Rowe he advised all is good - CMR GO |
| 20 Sep 2022 - 07:11 - Mr Rowe - 161 McFarlan rd telecare activation due to loadshedding - Lindi Bredenhann |
| 20 Sep 2022 - 02:17 - Received a call for Mr Rowe's telecare system, a call was placed to Mr Rowe he advised all is good - Jarod Echardt |
| 19 Sep 2022 - 23:32 - Received a call for Mr Rowe's telecare system, a call was placed to Mr Rowe he advised all is good - Jarod Echardt |
| 19 Sep 2022 - 23:31 - TOC23:09 Received a call from Mark Edwards 0836756330 who is with Icarus Security for the Cattle Baron at Harbour Bay Mall - the manergar was assaulted and Mark wanted CMR to go out and assess the Pt. asked if they are members of CMR he not sure due to the private billing he will have ask if the PT. will accepted the bill could not fined anything on the data base - Phoned Lindi to ask if i can send a vehicle she said wait till the phone back to see if they are accepting the bill - so i phoned back Mark said cancel from CMR side they will get intouch with the False Bay service - Jarod Echardt |
| 19 Sep 2022 - 20:32 - TOC20:14 Metro phoned for a 3yr old Female having active seizers REF#2632 Nonkqubela Road 2706 - Phoned on scene 0739307614 child is run a high temp not having seizers - Phoned Lindi advised no hand back to Metro - Jarod Echardt |
| 19 Sep 2022 - 15:14 - Received a call for Mr Rowe's telecare system, a call was placed to Mr Rowe, he did not answer, when searching for his cell number on the data base Mr Rowe called back to advise that all was in order. - Dannielle Upton |
| 19 Sep 2022 - 14:55 - TOC-13h06. Received a call from Shawn on 0217979387 who advised that he resides at 19 Ascot road in Kennilworth and is looking for an ambulance to go to Christiaan Barnard, initially the call sounded like a transfer but then the caller advised that his medical aid Cape Medical Plan told him to phone us for a 96 year old female who has been diagnosed with pneumonia, she also had a piece of cancer removed from her cheek and since this morning the patient has been experiencing weird breathing noises-I asked the caller to please hold as the call now sounds like a primary and not a transfer - I confirmed with Lindi who advised we dont go through to primary calls in Kenilworth and the best advise would be to contact either Netcare or ER24 as they have bases out that side, I advised the caller of this and gave him the contact numbers for ER24 and Netcare, the caller advised he would contact one of the services and then hung up the line. - Abi Bussio |
| 19 Sep 2022 - 14:33 - Received a call from 0217822462 ( female caller) wanting to know if the emergency panic buttons extend to the Newlands area, caller was advised that unfortunately CMR only responds for emergency calls in the deep south region. - Dannielle Upton |
| 19 Sep 2022 - 14:08 - Received a call from 0217822462 ( female caller) wanting to know if the emergency panic buttons extend to the Newlands area, caller was advised that unfortunately CMR only responds for emergency calls in the deep south region. - Dannielle Upton |
| 19 Sep 2022 - 11:34 - Received a call from 0217822462 ( female caller) wanting to know if the emergency panic buttons extend to the Newlands area, caller was advised that unfortunately CMR only responds for emergency calls in the deep south region. - Dannielle Upton |
| 19 Sep 2022 - 11:03 - A2 crew requested for a call with regards to their call - Pts daughter in law was not happy with dispatched crew and wanted an "all female" crew to assist her mother in law. Daughter in law was advised by Crew that unfortunately that is not always a possibility. T. Vermaak spoke to Lindi, who confirmed that crews get dispatched according to availability. - Dannielle Upton |
| 19 Sep 2022 - 09:49 - Received a call from Mr David Krier, Requesting advice, on a family member that we transported previously, the pt is experiencing similar symptoms to when we transported the pt, pt was advised that we would be able to come out and assess the pt and take the pt to hospital, if they would like, Mr Krier asked if he would be able to take his family member via private transport, I asked Mr Krier what symptoms his family member was currently experiencing, He noted she is experiencing slight dizziness and nausea, i advised that we would be more than happy to come out and assess the patient and transport to hospital, or if they would feel more comfortable they could go via private transport to Constantiaberg where the patients doctors are. - Dannielle Upton |
| 19 Sep 2022 - 09:20 - Received a call from Sandy Fourie (member 9703), requesting for a vehicle to come and assess her mom and transport to hospital, Ms Fourie thinks her mom might have "re-fractured" her leg after a fall. Ms Fourie asked what time the vehicle would be dispatched, I advised that a vehicle could be dispatched within the next 2 - 3 Min, Ms fourie asked if we could send a vehicle at around 14:00. I spoke to Lindi, to clarify that it would then have to be logged as a transfer, Lindi advised that if they didn't want to log it as a transfer to call back when Ms Fourie had her mom ready. I relayed the information to Ms Fourie, and she agreed that it would be better to call back once she had her mom ready. - Dannielle Upton |
| 19 Sep 2022 - 03:41 - A4 Thomas - the glucometer gives a E6 fault sign used multiple sticks on PT. all gave a different reading - Jarod Echardt |
| 19 Sep 2022 - 02:51 - Lee Wood non member of CMR asking what can she do for her son who had some wisdom teeth removed and is in a lot of pain and they finished the pain meds advised that we dont consult over the phone asked if she want a vehicle to come to assess her son gave the cost she said no shell take him herself to the hospital 0721383532 TOC02:41 - Jarod Echardt |
| 18 Sep 2022 - 12:46 - 2 portable radios short - 1x portable radio with Fiona and 1x portable radio with Chris - Abi Bussio |
| 18 Sep 2022 - 11:22 - 2 portable radios short - 1x portable radio with Fiona and 1x portable radio with Chris - Abi Bussio |
| 18 Sep 2022 - 11:13 - 2 portable radios short - 1x portable radio with Fiona and 1x portable radio with Chris - Abi Bussio |
| 18 Sep 2022 - 05:30 - 18 Sep 2022 - 05:27 - Telecare activated for Mr Rowe, Mr Rowe was contacted Saturday evening ( 20220917 ) I asked if CMR must call him during loadshedding he then , said CMR dont need to call as he is fine , If need be he will contact CMR. - Angus Ross |
| 18 Sep 2022 - 05:01 - Received a call from Christopher ( Metro Ambulance service - Ref no: 0301 ) asking if CMR could assist with a burns pt ( That was badly burnt ) . Asked on scene caller details and contact number . He gave number 0730374099. Called on scene number spoke to a Pelala who said it was only the pt,s arm that was burnt . Then I called Kommetjie fire ( spoke to Mr Damons ) I asked if they were aware of any fire In Masiphumelele he said NO they never received no calls about any fire in Masi. He said the only fire they were aware of was the fire @ Mandela Park and their pumps were dispatched to that fire scene . Fire at Mandela Park started @ 00H00. I called Christopher back told him that I have called the on scene number and that the pt was conscious and breathing and it was her arm that was burnt. Also told him that Kommetjie Fire was not aware of any fire in Masi. He then said that all is sorted. - Angus Ross |
| 17 Sep 2022 - 23:19 - Telecare activated for Mr Rowe, Mr Rowe was contacted earlier this evening asked if we must call during loadshedding he then , said CMR dont need to call as he is fine , If need be he will contact CMR. - Angus Ross |
| 17 Sep 2022 - 21:40 - Linda called back said she called spoke to Dr Van Der Merwe who advised she call CMR . Asked what pt was doing she said he is intoxicated and at the time he was conscious and breathing . Watching television. Advised there was nothing we could do for someone who is intoxicated and that he was conscious and breathing. - Angus Ross |
| 17 Sep 2022 - 20:57 - Received a call from Linda ( 2 Kinrae Cres ) said her son intoxicated and passed out. Wanted CMR to come and assess. Linda then said he caem round and was doing Ok . No need for medical assistance. - Angus Ross |
| 17 Sep 2022 - 20:10 - Gemma called @ 19H30 ( 0729844516 ) said she was dizzy and her ear was blocked. Non member advised of private bill . Gave amount . Asked at the time if she first want to relax and I would call her back then she can confirm if she still need medical attention. Called her back @ 20H06 Gemma said she was lying down and feels better and that there's no need to send out an ambulance. Advised if anything changes during the course of the evening she can contact CMR. - Angus Ross |
| 17 Sep 2022 - 19:03 - Called Mr Rowe ( 0217865714 ) Advised about loadshedding later tonight. Asked if I should call him , He said no . There will be no need to call . Mr Rowe said if he needs CMR he would contact us. - Angus Ross |
| 17 Sep 2022 - 18:57 - Lady called from Checkers Oudshoorn requested an Ambulance . Told her we based in Fish Hoek. Advised she try calling ER24.. - Angus Ross |
| 17 Sep 2022 - 07:42 - received a call from 0826633739 for a ladies son who cut his finger just wanted to know where is the nearest GP rooms are advised any local GP rooms or hospital did say something to he about long beach medical - Jarod Echardt |
| 17 Sep 2022 - 07:00 - Phoned Mrs Bekker ( Cell no: 0832663507 ) said that she had to sit up the whole night due to the pain she is going to see her GP today - Jarod Echardt |
| 17 Sep 2022 - 06:31 - Call received from Mrs Bekker ( Cell no: 0832663507 ) said she had chest pain come and goes , but she was Ok. She asked that she be contacted at 07H00 tomorrow morning to see if she was Ok. Asked and told her that I could send out a vehicle she said NO, she just wants to be called at 07H00 in the morning. - CMR GO |
| 17 Sep 2022 - 00:08 - Call received from Mrs Bekker ( Cell no: 0832663507 ) said she had chest pain come and goes , but she was Ok. She asked that she be contacted at 07H00 tomorrow morning to see if she was Ok. Asked and told her that I could send out a vehicle she said NO, she just wants to be called at 07H00 in the morning. - Angus Ross |
| 16 Sep 2022 - 21:12 - Mr Jacque Steyn called ( Mem no: 454 ) said his son's nose started bleeding wanted to know if there was anything that could be done . Advised could sent vehicle out to come and assess , but there was nothing medics could give to stop the bleeding. Advised son do pinch nose for 5 minutes and put ice pack at the back of the neck . Advised Mr Steyn if bleeding does not stop to give CMR a call back then i will dispatch vehicle to his residence. He said he would do that . - Angus Ross |
| 16 Sep 2022 - 19:57 - Mandy called ( Cell no: 0790584074 ) said her father went for a MRI scnan today at Victoria , but he has not returned home as yet. She called Victoria , but they had no idea of his whereabouts. Mandy said the nurse @ FBH was trying to confirm if her father was still at Victoria. She wanted to know if his found at Vic if CMR was able to go and pick him up at Vic. On system they are Members ( Mem no: 6180 with Add onn) Told Mandy that she first needed to establish if he was still at Vic and at which ward he was. She advised that she would try at get the info and get back to CMR. - Angus Ross |
| 16 Sep 2022 - 19:02 - test - Angus Ross |
| 16 Sep 2022 - 16:21 - call received from 0614415434 ( female caller) Client advised that she will be going on holiday from tomorrow and has a house sitter that will be looking after her property. the client wanted to know who she needs to speak to in order to get the house sitter added to her cover, Danni advised the client that the office is currently closed and that she would need to call back on monday, the client asked if she could send an email, to which Danni noted that she could however she was advised to call back on monday to confirm.
- Jarod Echardt |
| 16 Sep 2022 - 15:22 - call received from 0614415434 ( female caller) Client advised that she will be going on holiday from tomorrow and has a house sitter that will be looking after her property. the client wanted to know who she needs to speak to in order to get the house sitter added to her cover, Danni advised the client that the office is currently closed and that she would need to call back on monday, the client asked if she could send an email, to which Danni noted that she could however she was advised to call back on monday to confirm.
- Jarod Echardt |
| 16 Sep 2022 - 14:58 - Admin office requested sticker and DD63 if a crew is going to 2mil. Pt info given to control room. A2 transported a patient to 2mil, Control room asked them to please get sticker and DD63. A2 crew reported that they were unable to obtain sticker and DD63 as reception at 2mil was unable to locate pt details and infgormation. - Jarod Echardt |
| 16 Sep 2022 - 09:25 - A4 - back at base - Jarod Echardt |
| 16 Sep 2022 - 08:59 - A3 crew returning with A4 - Jarod Echardt |
| 16 Sep 2022 - 08:58 - - Jarod Echardt |
| 16 Sep 2022 - 08:34 - 08:20 A3 out duty to Red Circle - A3 crew to collect A4 - Jarod Echardt |
| 16 Sep 2022 - 01:16 - Received a telecare activation from Mr Rowe at 161 Macfarlane road in Simons Town- I made contact with the caller who advised all is well, his telecare usually goes off during loadshedding - Abi Bussio |
| 15 Sep 2022 - 21:04 - I called Warrant Officer Mkwena back to confirm whether or not they were requesting assistance with a declaration- he advised that his staff was not sure if the patient is dead or not. I asked Warrant Officer Mkwena to please in the future advise us about that information regarding the patient. I contacted Lindi back to advised her of the situation and she advised that we dispatch an ambulance and RV P1 as it is now unconfirmed and please check that Darren Zimmerman is happy for us to do so. I contacted Darren who wanted to know why we didnt dispatch an ambulance when the caller was initially received, I advised that not much information was given regarding the patient or location. He advised that we should be just sending an ambulance P2 to the scene as it is now a declaration. - Abi Bussio |
| 15 Sep 2022 - 20:58 - Metro advised they received the call as a declaration - Abi Bussio |
| 15 Sep 2022 - 20:55 - Please note in previous OB entry that the address of Masemola road was only given in the second call from SAPS - Abi Bussio |
| 15 Sep 2022 - 20:32 - TOC-20h26. Received a call from Warrant Officer Mkwena on 0217838307 - He requested assistance with a gunshot victim in Masemola road in Masi. Injuries unknown, i advised the caller to try contacting metro so long and get a Ref number from them and then i would call him back to see if he has managed otherwise i will contact metro on his behalf. I contacted Lindi to get advise regarding gunshot victim calls from SAPS, she advised the call needs to be handed over to metro and then in approx 5 minutes time find out if they have a vehicle dispatched otherwise ask D.Zimmerman if we can dispatch a vehicle from our side. When the call ended with Lindi the warrant Officer phoned back to advise he has logged the call with Metro under Ref 2498. I will follow up with Metro shortly and add an updated OB entry. - Abi Bussio |
| 15 Sep 2022 - 18:57 - Received a call from ( 0833800978 ) lady said she sees smoke round Lake Michelle and Milkwood Park area. She said she was not able to get through to fire. Advised that i would call fire. Calle Kommetjie Fire informed what I was told about the fire ( thick Smoke ) close to Lake Michelle and Milkwood Park. Fire asked for lady,s contact number p. gave number. They informed me they would call lady and dispatch vehicle once more info received. Darren Zimmerman has been informed. - CMR GO |
| 15 Sep 2022 - 18:45 - Received a call from ( 0833800978 ) lady said she sees smoke round Lake Michelle and Milkwood Park area. She said she was not able to get through to fire. Advised that i would call fire. Calle Kommetjie Fire informed what I was told about the fire ( thick Smoke ) close to Lake Michelle and Milkwood Park. Fire asked for lady,s contact number p. gave number. They informed me they would call lady and dispatch vehicle once more info received. Darren Zimmerman has been informed. - Angus Ross |
| 15 Sep 2022 - 15:55 - Received a call from Mrs McCormick regarding her house alarm . She said everything was fine , and there was no need to come out to her plac eof residence. Told Mrs Mc Cormick that it was not CMR that she needed to contact . She then said Mountain Men Security was trying to contact her. - Angus Ross |
| 15 Sep 2022 - 11:52 - Received call from 0217831394 ( female caller) pt stated they are non members, and would just like advise. pt reported that she is feeling "wobbly". Pt stated that she has contacted her GP who advised that she does not need bloods drawn, however pt wanted to be assessed and have HB done. Pt advised of private bill and that we could come out to assess but not draw bloods. pt noted that she would make up her mind and call back if need be. - Angus Ross |
| 15 Sep 2022 - 09:23 - 09:21 received a call from Telecare for Mr Richard Rowe at 161 Mc Farlen Road. Mr Rowe was contacted this morning and advised of the loadshedding this morning, Mr Rowe requested that we not phone him as we had spoken with him earlier when Mr Ross called to advise of the Loadshedding. - Angus Ross |
| 15 Sep 2022 - 08:56 - Kelly called for herself she thinks she is having ?panic attack onset 7min ago - caller said she did take something for it 5 min ago, I explained to her that it is not yet going to start working. She is going to give it some time and if nothing changes she will call us back. - Angus Ross |
| 15 Sep 2022 - 08:42 - A1 crew returning - Angus Ross |
| 15 Sep 2022 - 08:40 - RV1 in service - Angus Ross |
| 15 Sep 2022 - 08:10 - A1 crew taking A3 to Red Circle for a serfvice. - Angus Ross |
| 14 Sep 2022 - 17:19 - Telecare activated for Mr Richard Rowe.( Tel no: 0217865714 ) Called Mr Rowe he said all was in order, and that he was fine. - Angus Ross |
| 14 Sep 2022 - 15:07 - Beverly Rodman (021 786 1406) called in stating that her sister Rosemary Craig residing at 3 Grant Avenue, Boulders, was transported on Friday 09.09.2022 by CMR crew, Beverly states that they are unable to find her sisters Medical Aid card and I.D. book and is wanting to know if the crew still has her sisters items. Spoke to Crew from the call, Z. Fredricks noted that he had left the I.D. book and Medical Aid card with Control, Controller placed items in safe - nothing written in book. pts sister was contacted and notified that the I.D Book and medical aid card are here at CMR. Beverly noted that she or her husband will come collect items. - Angus Ross |
| 14 Sep 2022 - 14:53 - Chris Crouwkamp reports that while on call 20220914/4 - they stopped to assist a person with a broken down vehicle on Ou Kaapse Weg, and he then noticed that he cut his hand. There is a possibility that he might need stitches. He did report that it is not a WCA. H Giloi is aware of the call.
- Lindi Bredenhann |
| 14 Sep 2022 - 14:44 - A4 reported that they have come across a motor vehicle in the middle of the road way on Steenberg road. Crew stopping to provide assistance. vehicle moved out of the road way and fixed problem, motorist on his way. A4 crew returning to base - Angus Ross |
| 14 Sep 2022 - 14:18 - Received a call from Daniel who called from a neighbours cell ( 0846108333 ) saying his father known diabetic and hypertensive . Father confused and wanted to know if CMR could come out and assess his father. Dannielle Upton who took call explained to pt,s son Daniel that CMR was a private ambulance service and that there would be a private bill. Daniel asked the amount , amount was given to Daniel . Danni also asked if they would accept private bill also asked if they contacted Metro. Son said they called Metro , but could not get throug to Metro. He then said they will ask a neighbour if they could transport his father to a hospital. - Angus Ross |
| 14 Sep 2022 - 12:54 - Received a call from Monique Jenkins,Pt's granddaughter called for advice, Pt had taken a fall +- 1 hour prior to calling CMR, pts wound attended to however family worried about pt. pts son called in asking for advice, pt's family advised of private bill. Pts son decided to transport pt privately as pt is awake and conscious. Pt alert and oriented. - Angus Ross |
| 14 Sep 2022 - 12:49 - Received a call from Mr Groom ( 0609408918 ) . Called CMR by mistake . All in order. - Angus Ross |
| 14 Sep 2022 - 09:25 - A4 - crew reported came across MVA 17th Avenue . No injuries , towing and SAPS on scene .. - Angus Ross |
| 14 Sep 2022 - 07:10 - Test - Angus Ross |
| 14 Sep 2022 - 03:54 - Previous OB entry has been logged under call number 20220914/02 - Abi Bussio |
| 14 Sep 2022 - 03:43 - TOC-03h42- Received a call from 0609408918 - the phone rang twice and then the call ender, when i tried to phone the caller back it said that the line was unavailable. - Abi Bussio |
| 14 Sep 2022 - 01:15 - Received a telecare activation form Mr Richard Rowe and as previous nights request not to phone him awake awake if there is load shedding in the middle of the night that activates his Telecare - Abi Bussio |
| 13 Sep 2022 - 17:31 - 0649077651 Accidental dial - Lindi Bredenhann |
| 13 Sep 2022 - 17:28 - Telecare activation 0217865714 due to Loadshedding Mr R Rowe, McFarlan way in ST - Lindi Bredenhann |
| 13 Sep 2022 - 17:05 - Receptionist from the Brass Bell called for a lady that fell off a chair. She could not advise if cons, talking or nature of injury - while still on the phone someone in the background inform her to pls cancel us as the person that took the fall said she is ok and does not want any medical assistance. I did advise to pls call again if anything changes. - Lindi Bredenhann |
| 13 Sep 2022 - 09:27 - Mrs Kimble 0217092103 16 Kengsinton rd Muizenberg called to enquire about transport for her husband from stepdown to home. Pt is mobile and is currently just in stepdown to get stronger for possible heart surgery. I explained to caller about privt billing as no add on - caller does understand about billing and does have another option just wanted to find out. - Lindi Bredenhann |
| 13 Sep 2022 - 07:01 - TOC-05h05. Received a call from Mrs Shepard- she advised she lives in Sun Valley, her husband recently recently returned from Hospital two days ago but is experiencing abdominal pain and needs someone to put in a catheter for him, I advised the caller that we could come out and assess the patient but unfortunately we cant assist with the catheter and she would need to go see a doctor or go through to hospital at this time if she wants one right now, the caller advised that is fine, she will take her husband through to FBH now, she reports she was hoping to avoid hospital seeing as her husband recently came from hospital - The patient is unable to hold water and therefore needs the catheter - CMR GO |
| 13 Sep 2022 - 05:13 - TOC-05h05. Received a call from Mrs Shepard- she advised she lives in Sun Valley, her husband recently recently returned from Hospital two days ago but is experiencing abdominal pain and needs someone to put in a catheter for him, I advised the caller that we could come out and assess the patient but unfortunately we cant assist with the catheter and she would need to go see a doctor or go through to hospital at this time if she wants one right now, the caller advised that is fine, she will take her husband through to FBH now, she reports she was hoping to avoid hospital seeing as her husband recently came from hospital - The patient is unable to hold water and therefore needs the catheter - Abi Bussio |
| 12 Sep 2022 - 20:26 - Received a telecare from Mr Richard Rowe on 0217865714 - he advised all is well, his telecare gets activated during load shedding and advised that if it does go off again in the middle of the night during more load shedding - Abi Bussio |
| 12 Sep 2022 - 20:16 - Received a telecare from Mr Richard Rowe on 0217865714 - he advised all is well, his telecare gets activated during load shedding and advised that if it does go off again in the middle of the night during more load shedding - Abi Bussio |
| 12 Sep 2022 - 18:36 - 0683679707 called phone rang once - I called back no one answers - not on membership - Tyron Thomas |
| 12 Sep 2022 - 16:47 - 06858423421 Pocket dial - Lindi Bredenhann |
| 12 Sep 2022 - 14:30 - Mrs Maureen Goldings daughter called wanting to know if any meds stayed behind in the ambulance for a call we did +- 2 weeks ago - I advised nothing was handed in - she said that the hosp is saying that nothing was left there - She wanted to know if we notate anything - I advised that sometimes we do but for anything like that she would need to email Taryn and gave her the email address. - Lindi Bredenhann |
| 12 Sep 2022 - 14:28 - Er24 Sharon called wanted to know if ambulance available for Nerina Gardens - advised currently no veh - Lindi Bredenhann |
| 12 Sep 2022 - 14:27 - Accidental My Lifeline activation - Mr Vosloo - currently in Cape Town CBD - no emergency - Lindi Bredenhann |
| 12 Sep 2022 - 09:42 - RV1 and RV6 mob to Tyger Wheel - Lindi Bredenhann |
| 12 Sep 2022 - 08:47 - A2 in service - wil cont with deepclean once veh are back - Lindi Bredenhann |
| 11 Sep 2022 - 20:19 - Call taken by Ashlee , Saadiqah from 6 Apollo way ocean view called saying her 84 year old dad has been short of breath the whole day and would like someone to come have a look. It was offered to send a vehicle but we are a private service and private billing will be sent. was also mentioned to try metro but caller said they will take to fbh privately. - Tyron Thomas |
| 11 Sep 2022 - 11:23 - Received a telecare from Mr Rowe- he advised all is well - Abi Bussio |
| 11 Sep 2022 - 11:18 - Received a call from Rosie on 0721930600 - She lives at 5 Bond street in Lakeside, she reports that her husband was taken through to FBH after taking a fall, the doctors are ?brain infection and the patient needs to be transferred to GSH and the caller wanted to know if we can transport the patient as the doctor was trying to arrange an ambulance to transfer the patient as the patient needs to go for a CT scan. I advised the caller that we could do it but i would need to confirm if it would be private billing or if it would be done under their membership. I spoke to Lindi who consulted with Heath and advised we could do the IFT under the membership as a discharge but if the patient needed to return home then they would be billed privately, before i could advise the caller of this, I received a call from the patients doctor who wanted to know if we could do the transfer, I asked for more information regarding the patients Level of Care and the doctor advised the patient does not require ALS but has been sedated, patient currently GCS 14/15 with soft restraints and confusion. The doctor wanted to know if they could send an escort with the ambulance through to GSH as then the patient would not require the restraints, I advised the doctor that I would contact him back on 0842109088 once I have confirmed all is well with our operations manager. I spoke to Heath who advised the crews go down to FBH and assess the situation and make a decision from there, as I was about to dispatch the ambulance crews the doctor called back to advise that the patient would be going through to GSH with Metro and another Metro patient as there will be no delay and they are happy to take the patient as the doctor is concerned that we will assess the patient and not be able to provide restraints or allow the nurse to accompany the patient and therefore it is just easier for them to send the patient with Metro. I did notify Heath and Lindi about the situation as well as I contacted the patients wife to advise her about the above. - Abi Bussio |
| 11 Sep 2022 - 07:33 - Previous OB entry Ambulance is reportedly Metro
- Abi Bussio |
| 11 Sep 2022 - 07:33 - TOC-07h27. Received a call from 0217090675 which comes up on the work phone as control- she reported she is calling from WCF - they have a client who is in Lakeside that has their teenager that slit their wrists approximately 1 hour ago and since then they have been waiting for an ambulance - they wanted to know what we charge for something like that and I advised it is difficult to quote exactly but our rates start from R1000.00 for a callout fee and then increase from there, the caller advised they are going to phone back in about 5 minutes as they just want to speak to the client first. - Abi Bussio |
| 11 Sep 2022 - 05:44 - Call #12 . 20220910/12 , Cottage A6 peers village. Rv1 (Thomas) and A3 (Andre and Craig) transported Pt through to CBMC , Mrs Mossert. Pt was ??PUI?? by Rv1. Pt was then brought home later 11/09/2022 #20220911/01 by A4 (Lance and Lorraine) and was diagnosed Covid+ . Both Crews informed about diagnosis , Rv1 and A3 - Tyron Thomas |
| 10 Sep 2022 - 19:48 - Telecare activation for Mr Rowe , 161 Mcfarland road, simonstown. Called back and everything is in order and fine. - Tyron Thomas |
| 10 Sep 2022 - 12:25 - TOC-12h23. Received a call from John Jayne under membership 10270- he wanted to speak to accounts regarding as to why he was charged for ambulance coverage- I advised the patient that under his membership he does not have ambulance add on and the best thing would be to contact the account department on Monday when they are open. - Abi Bussio |
| 10 Sep 2022 - 12:14 - TOC-12h12. Received a call from a lady on 0835641921 who reports that non of the doctors are open and her son has cut his foot, the caller advised that she knows the patient will require stitches and or require a tetanus shot and she wanted to know where to take the patient. I advised that all doctors practices would be closed and the next option would be hospital as we cant assist with either. She advised that she would look into that. - Abi Bussio |
| 10 Sep 2022 - 11:22 - TOC-11h15. Irene Shepherd 0217853210 - reports her husband is severely constipated and needs an enema, she wants to know who can assist her. I spoke to Lindi, who advised we tell the patient to try Fish Hoek medicross, Fish Hoek Home nursing or hospital. I advised the patient to try the pharmacy as per advised by lindi and the caller advised she will do that. - Abi Bussio |
| 10 Sep 2022 - 10:27 - TOc-10h23. Caller on 0217825824- reports his partner is being treated for Cancer, she has been prescribed tablets from a doctor who is now on holiday, the patient is feeling unwell and dizzy since taking the tablets. The caller wanted to know if we had a doctor on call to come and assess the patient, I advised the caller that we dont have a doctor at CMR but we do have a paramedic who could come out, the caller advised he will try contacting Medicross Fish Hoek. - Abi Bussio |
| 10 Sep 2022 - 10:04 - Mr Barsus from Metro called requesting assistance with a call in Fish Hoek with a 13 year old male having an Asthmatic attack - I did confirm with Lindi that we still dont do Metro calls - I advised that we dont have vehicles available - Abi Bussio |
| 10 Sep 2022 - 08:53 - Mr Barsus from Metro called requesting assistance with a call in Fish Hoek with a 13 year old male having an Asthmatic attack - I did confirm with Lindi that we still dont do Metro calls - I advised that we dont have vehicles available - Abi Bussio |
| 10 Sep 2022 - 04:28 - Telecare activated for Mr Richard Rowe. Called Mr Rowe,s number ( 0828082154 ) several times no contact made. Called his partner,s number Ms Bellingan who said everything was fine and he was OK. - Angus Ross |
| 10 Sep 2022 - 00:56 - Tried calling John back ( Cell no: 0847640911 ) several times to let him know that I have contacted Metro. His cell goes to voicemail.. - Angus Ross |
| 10 Sep 2022 - 00:35 - Received a call from a gentleman by the name of John ( Cell no: 0847640911 ) He said he stays close to Vet @ Noordhoek Main Road. He was told by the vagrance staying next to the vet that one of the vagrance had a seizure. , But he was not with pt at the time. Informed him that CMR private Ambulance service , and advised I will contact Metro. Called Metro spoke to ( Togana ) Gave her John,s contact details she advised she would send out an ambulance . Ref no: 0032 - Angus Ross |
| 09 Sep 2022 - 18:22 - 072 211 6146 @16:30Received a call from lady whos 3yr old swallowed 2 magnets she just wanted to know what can she do advised that we can send a vehicle out she said no asked Tryon if he can advise on what to do he said that she can go to hospital or go and see a GP Tryon asked if she wants a vehicle she said no to him as well - Jarod Echardt |
| 08 Sep 2022 - 20:24 - test - Angus Ross |
| 08 Sep 2022 - 19:52 - test - Angus Ross |
| 08 Sep 2022 - 02:51 - Dian Hanratty called regarding pt seen last night - pt went to FBH and sat in the cold for 2 hrs without being seen - pt has left FBH but has now deteriorated and they want her to go back to hospital in an ambulance - advised I am more than happy to send an ambulance out and I explained that going via ambulance, will not make the pt be seen quicker and explained the triage system - caller understood and said they would take her back to FBH privately as they cannot afford the bill for ambulance transportation if it is not going to make her be seen quicker - offered again to send veh out but caller said she will take her privately - Ashlee Alpes |
| 07 Sep 2022 - 18:50 - Tulani from Netcare 911 called wanted to know if the call they asked CMR to assist with, if the pt was transported . Told him pt signed RHT and pt advised that he going to his GP ( Dr. Jekka ) - CMR GO |
| 07 Sep 2022 - 18:10 - Tulani from Netcare 911 called wanted to know if the call they asked CMR to assist with, if the pt was transported . Told him pt signed RHT and pt advised that he going to his GP ( Dr. Jekka ) - Angus Ross |
| 07 Sep 2022 - 16:02 - Gentleman called wanted to know if CMR has moved told him no we still @ 106 Kommetjie Road Fish Hoek. - Angus Ross |
| 07 Sep 2022 - 10:54 - Mrs Amber called ( Cell NO: 0829621511 ) wanted to know what the fee would be to transport her father who had a back operation from Panorama to Johannesburg. Spoke to Lindi who advised lady forward email to Bianca . Gave email address she will forward email. - Angus Ross |
| 07 Sep 2022 - 07:11 - Notification came through via cell phone . For Mrs Nanette Hugo who pressed panic button. Called Mrs Hugo no anser . called her daughter Mrs Theresa Harwood who confirmed her mother pressed button by mistake. Mrs Hugo was fine.. Dispatcher Angus - Jarod Echardt |
| 07 Sep 2022 - 04:17 - 04:03 Metro Harris phoned for adult male having active seizures in Masiphumelele Masemola road 2459 REF#0674 phoned Lindi she said no hand the call back to Metro - Jarod Echardt |
| 06 Sep 2022 - 20:09 - Watsap received @ 13H35 that SAPS has dropped Kaylee off at home . Darren Zimmerman has been informed. - CMR GO |
| 06 Sep 2022 - 13:39 - Watsap received @ 13H35 that SAPS has dropped Kaylee off at home . Darren Zimmerman has been informed. - Angus Ross |
| 06 Sep 2022 - 13:28 - Earlier a Mr Russel called wanted to know if we could assist he has a friend at VPH and wanted to know if CMR could transport friend back home to F/H/.Advised we had vehicle s at the time. Advised would call back if vehicle becomes available. - Angus Ross |
| 06 Sep 2022 - 12:48 - E/A webdisp for transfer - declined due to no vehicles availble - Lindi Bredenhann |
| 06 Sep 2022 - 08:06 - A1 - Mob out duty taking A2 for a service to Red Circle. - Angus Ross |
| 05 Sep 2022 - 22:31 - Received a call Peter Lynton Curtis 8735 (083 324 6345) wanting to know if his up to date with his payments advised that side of CMR is closed and asked if there is a emergency he said no i take it I'll need to phone back tomorrow then put phone down - Jarod Echardt |
| 05 Sep 2022 - 21:49 - Received a call Peter Lynton Curtis 8735 (083 324 6345) wanting to know if his up to date with his payments advised that side of CMR is closed and asked if there is a emergency he said no i take it I'll need to phone back tomorrow then put phone down - Jarod Echardt |
| 05 Sep 2022 - 21:45 - Received a call saying he cant see his car on cartrack and he wants to know why he cant see his car advised the caller that his phoned CMR not cartrack (0607076223) - Jarod Echardt |
| 05 Sep 2022 - 21:44 - Received a call saying he cant see his car on cartrack and he wants to know why he cant see his car advised the caller that his phoned CMR not cartrack (0607076223) - Jarod Echardt |
| 05 Sep 2022 - 19:41 - Received a call from Metro Harris REF#2445 for a community assault on a 30yr old male in Masi on Pokela rd near the Bhongolethu Primary School - Phoned Lindi she advised that Metro can handle the call themselves - Jarod Echardt |
| 05 Sep 2022 - 17:45 - Accidental My life line activation Mrs Mc Colmick Kalkbay - no emergency - Lindi Bredenhann |
| 05 Sep 2022 - 14:38 - 0849265311 accidental dial no emergency - Lindi Bredenhann |
| 05 Sep 2022 - 10:29 - 0729961040 called she had a ?missed call from CMR - all is ok there - Lindi Bredenhann |
| 05 Sep 2022 - 09:21 - A2 in service deep clean done - Lindi Bredenhann |
| 04 Sep 2022 - 19:07 - Received a call from Meg Mitchell (0823932581) who asked for advice re her mother - mother tested positive for COVID on either Monday or Tues this week, today C/O tinnitus, nausea, her daughter came out and checked her SATS, reading of between 92%-94% and wanted to know should they be worried - advised that we first point of call for COVID pts is generally their GPs, Dr Rodgriguez is this pts GP, which she would not be able to get hold of - I advised that I would like to check with my manager re giving advice telephonically and I would call her back - it would either be me or my manager contacting the caller back. Contacted Taryn who advised that it is prefered that an off duty medic make contact, and the controller can give advice if they do have a medical qualification, gave Taryn a brief overview of the situation and Taryn offered to make contact with the caller.
Taryn phoned back and advised the following:
- Pt was not diagnosed by GP, did a home test
- Pt is currently experiencing a cough, nausea, slight dizziness and tinnitus.
- Pt is not actively SOB, but does experience some SOB on exertion
- Pt is 81 yrs old
Taryn offered for a veh to be sent out and for an assessment to be done, family refused.
Taryn advised to monitor the pt closely and to please call if anything changes and we will dispatch a veh. - CMR GO |
| 04 Sep 2022 - 12:04 - Received a call from Meg Mitchell (0823932581) who asked for advice re her mother - mother tested positive for COVID on either Monday or Tues this week, today C/O tinnitus, nausea, her daughter came out and checked her SATS, reading of between 92%-94% and wanted to know should they be worried - advised that we first point of call for COVID pts is generally their GPs, Dr Rodgriguez is this pts GP, which she would not be able to get hold of - I advised that I would like to check with my manager re giving advice telephonically and I would call her back - it would either be me or my manager contacting the caller back. Contacted Taryn who advised that it is prefered that an off duty medic make contact, and the controller can give advice if they do have a medical qualification, gave Taryn a brief overview of the situation and Taryn offered to make contact with the caller.
Taryn phoned back and advised the following:
- Pt was not diagnosed by GP, did a home test
- Pt is currently experiencing a cough, nausea, slight dizziness and tinnitus.
- Pt is not actively SOB, but does experience some SOB on exertion
- Pt is 81 yrs old
Taryn offered for a veh to be sent out and for an assessment to be done, family refused.
Taryn advised to monitor the pt closely and to please call if anything changes and we will dispatch a veh. - Ashlee Alpes |
| 04 Sep 2022 - 06:51 - 23:55 received a call from Monkey Valley 082 925 5612 for adult male thats fallen and hit his head and is bleeding Tracey the caller could not give much info so she said that she'll get more info and then phone back waited a few minutes then I phoned back 00:12 to see if everything is ok wicht Tracey replaided with everything is fine for Pt. seems to be ok so far bleeding has stop and Pt. is very intoxicated advised if any thing change to phone CMR ASAP - CMR GO |
| 04 Sep 2022 - 00:20 - 23:55 received a call from Monkey Valley 082 925 5612 for adult male thats fallen and hit his head and is bleeding Tracey the caller could not give much info so she said that she'll get more info and then phone back waited a few minutes then I phoned back 00:12 to see if everything is ok wicht Tracey replaided with everything is fine for Pt. seems to be ok so far bleeding has stop and Pt. is very intoxicated advised if any thing change to phone CMR ASAP - Jarod Echardt |
| 03 Sep 2022 - 23:10 - A2 came along a car on Black Hill that they thought was involved in a single car MVA but they ran out of petrol car did hit the gaurd rail and is free wheeling down Black Hill to the total garage - Jarod Echardt |
| 03 Sep 2022 - 15:40 - Emergency SOS from Member 9732 - all fine - Ashlee Alpes |
| 03 Sep 2022 - 15:31 - Extra note for below OB: I was busy logging the call when client cancelled - no call - - no PRF
- Ashlee Alpes |
| 03 Sep 2022 - 15:30 - activation for lifeline - Mrs Linda Hardman - tried multiple times to get hold of client through lifeline and cell - RV1 disp - as I dispatched RV1, the client picked up her lifeline and said she was just testing - Ashlee Alpes |
| 03 Sep 2022 - 11:15 - Received a call from 0728632818 (same number and member as earlier OB entry) no one was talking, phoned the number back, was answered but no one talking - phoned the landline and the member answered - said she did not phone, not sure what is going on with her phone - Ashlee Alpes |
| 03 Sep 2022 - 07:05 - @01:28 a call came received call 072 863 2818 membership number 6461 signal was so bad put phoned and tried phoning the cellphone back twice did not go though then tried the home number 021 783 3096 then a lady answered the phone said we asked if everything is fine she said yes asked to confirm the address she said that she is visiting her parents - phoned the home number at 01:31 - CMR GO |
| 03 Sep 2022 - 01:39 - @01:28 a call came received call 072 863 2818 membership number 6461 signal was so bad put phoned and tried phoning the cellphone back twice did not go though then tried the home number 021 783 3096 then a lady answered the phone said we asked if everything is fine she said yes asked to confirm the address she said that she is visiting her parents - phoned the home number at 01:31 - Jarod Echardt |
| 02 Sep 2022 - 23:33 - @21:21 received a call from 0823348685 asking if CMR knows anyone that does yellow fever shots in the Fish Hoek area as he is flying to Spain in a few days advised that he will need to phone his GP or a hospital well he was looks on a health site to see what he needs to enter the country - Jarod Echardt |
| 02 Sep 2022 - 22:41 - @21:21 received a call from 0823348685 asking if CMR knows anyone that does yellow fever shots in the Fish Hoek area as he is flying to Spain in a few days advised that he will need to phone his GP or a hospital well he was looks on a health site to see what he needs to enter the country - Jarod Echardt |
| 02 Sep 2022 - 18:37 - 0219103855 - called and dropped call - phoned back, a little kid answered and said no she didnt phone and hung up - Ashlee Alpes |
| 02 Sep 2022 - 15:01 - 0219103855 - called and dropped call - phoned back, a little kid answered and said no she didnt phone and hung up - Ashlee Alpes |
| 02 Sep 2022 - 13:54 - False alarm lifeline - Mr Whitehead - Ashlee Alpes |
| 02 Sep 2022 - 12:05 - False alarm/test lifeline - Ashlee Alpes |
| 02 Sep 2022 - 08:50 - Received a call from Sgt Wentzel O/ V SAPS to say they had a gentleman walking into the Police Station with a gunshot wound to the ( R ) Shoulder. Pt was conscious & Breathing asked Sgt Wentzel if they called Metro , which he replied that they did try to call Metro , But were not answering . Spoke to Taryn Theron. who asked me if pt was conscious and breathing I told her that questions was asked . She then went toD. Zimmerman to asked if CMR could send out an Ambi. She Taryn got back to me and asked that I informed Sgt Wentzel that we will try and get hold of Metro. I called Metro ( Spoke to NAzo ) who informed me that no cal was logged with them and gave ref no:0821. Shortly after that Mr Harris from Metro called asked if we received a call about the gunshot victim @ O/V . Told him yes and asked if they will be dispatching a Metro Ambi , which he replied to that they do not have any Ambo available. Spoke to Taryn advised Mr Harris said no Metro Ambo available . She Taryn gave go ahead for CMR to send an AMBO to O/V SAPS - CMR GO |
| 02 Sep 2022 - 08:37 - Received a call from Sgt Wentzel O/ V SAPS to say they had a gentleman walking into the Police Station with a gunshot wound to the ( R ) Shoulder. Pt was conscious & Breathing asked Sgt Wentzel if they called Metro , which he replied that they did try to call Metro , But were not answering . Spoke to Taryn Theron. who asked me if pt was conscious and breathing I told her that questions was asked . She then went toD. Zimmerman to asked if CMR could send out an Ambi. She Taryn got back to me and asked that I informed Sgt Wentzel that we will try and get hold of Metro. I called Metro ( Spoke to NAzo ) who informed me that no cal was logged with them and gave ref no:0821. Shortly after that Mr Harris from Metro called asked if we received a call about the gunshot victim @ O/V . Told him yes and asked if they will be dispatching a Metro Ambi , which he replied to that they do not have any Ambo available. Spoke to Taryn advised Mr Harris said no Metro Ambo available . She Taryn gave go ahead for CMR to send an AMBO to O/V SAPS - Angus Ross |
| 01 Sep 2022 - 20:46 - Received a call from Mrs Matthews (Cell no: 0823241301 )who said she is a pt at Medicross . She said she tried calling Medicross , but they closed at 19H30 already. She said there was blood in her urine and asked if CMR could come out . Asked her for her Membership number. She advised she was not a member . Advised of private bill . She then said she was round the corner from FBH.I then told her she could go there if she wants. Could hear her husband talking to her in the background saying that they were on medical aid . Advised I could send a vehicle to come out and do an assessment and if need be we can transport to hospital. Spoke briefly to her husband explained what i can be done .He then said they will get back to me and ended the call. - Angus Ross |
| 01 Sep 2022 - 11:06 - Earlier call from ER 24 in Ocean View - adult F threatening to commit suicide - violent as per caller and currently on drugs - they are also getting a divorce - caller to ER 24 is not with pt - - advised that currently no resources - Lindi Bredenhann |
| 01 Sep 2022 - 11:04 - 072147003 Female called from the Civic centre in FH - feels a bit dizzy and seaty and pulse rate went low now back to normal - While still on the phone the patient said she is feeling better and does not want CMR to come out - I did advise that to pls call again if anything changes - Lindi Bredenhann |
| 31 Aug 2022 - 21:05 - Call received from Elaine earlier ( 0764869232 ) said she called spoke to Jarod about her mother caller stays in Wynberg. Advised we in Fish Hoek asked if she called ER24 she said she did , but there fee was to much. Advised she try calling Metro , Netcare 911. Also gave her the contact details of Z- Med. - Angus Ross |
| 31 Aug 2022 - 18:45 - Received a call from 0764869232 for a lady mom that has a issue with her eyes and is in Wynberg advised the to phone ER24 - Jarod Echardt |
| 31 Aug 2022 - 13:47 - Received a call from a lady Daniele 0835177461 for a truck thats lost its load over the one lane on Ou kaapse just before the Silvermine bend - phoned traffic who is already on route to the scene - Jarod Echardt |
| 31 Aug 2022 - 12:39 - Received a call from a lady Daniele 0835177461 for a truck thats lost its load over the one lane on Ou kaapse just before the Silvermine bend - phoned traffic who is already on route to the scene - Jarod Echardt |
| 31 Aug 2022 - 10:25 - Received a call from a lady Daniele 0835177461 for a truck thats lost its load over the one lane on Ou kaapse just before the Silvermine bend - phoned traffic who is already on route to the scene - Jarod Echardt |
| 31 Aug 2022 - 08:24 - Rv2 in service - Jarod Echardt |
| 31 Aug 2022 - 06:26 - Received a call from 0679471340- she is looking for an ambulance in the Thabazimbi area in Limpopo, I advised the caller we do not respond to that area and had a look on google and found Best Life emergency services does, i gave the caller their contact number to try and contact them. The was a language barrier between myself and the caller - CMR GO |
| 31 Aug 2022 - 05:53 - Received a call from 0679471340- she is looking for an ambulance in the Thabazimbi area in Limpopo, I advised the caller we do not respond to that area and had a look on google and found Best Life emergency services does, i gave the caller their contact number to try and contact them. The was a language barrier between myself and the caller - Abi Bussio |
| 30 Aug 2022 - 17:57 - Heath called advised about fire in Kommetjie , Slangkop area . Darren been informed as well as fire control. Fire control advised that they have dispatched a vehicle top the fire. - Angus Ross |
| 30 Aug 2022 - 15:52 - Received a call from Mrs Franks @ Evergreen Noordhoek. who said she was bit dehydrated and not eaten properly for the past couple of days . She said she is suppose to make an appointment with the doctor today. I asked why she has not seen the doctor as yet and she came through to CMR . Asked if she was a member she said no . Told her I can dispatch a vehicle , but there would be a private bill . She then said no she will contact doctor to make an appointment. - Angus Ross |
| 30 Aug 2022 - 13:15 - Telecare activated for Mrs Webb ( Mem no: 7916 ) . Called Mrs Webb who said she accidentally pressed button by mistake . Everything was fine . - Angus Ross |
| 30 Aug 2022 - 11:30 - A3 - reported that there was a fender bender . Towing services was on scene . No injuries. - Angus Ross |
| 30 Aug 2022 - 10:56 - Mr Traves Nettelton 20 Alleyne Yeld cres - My Lifeline activation testing - Angus Ross |
| 30 Aug 2022 - 08:40 - Danni Steyn was dispatched to call @ Evergreen Life Style Muizenberg as A2 Crew requested ALS.. Danni still to complete deep clean. - Angus Ross |
| 29 Aug 2022 - 18:51 - Received a call from Jackie on 0606546397 - she reports her daughter has accidentally got her tongue stuck in her braces, they dont want someone to come out but more wanted to know if there was a nearby facility open where they could go to take her to assist with the braces, I advised that as far as i am aware there is no facilities open but I could double check, she said it was alright, I then advised the only place available now would be a hospital and so i advised of FBH being closest facility otherwise if medical aid they could go over the mountain, the caller advised they will take the patient to CMC - Abi Bussio |
| 29 Aug 2022 - 08:26 - A2 - Mob to Pete,s - Auto. A1 following behind A2 to Pete,s Auto. - Angus Ross |
| 28 Aug 2022 - 21:44 - A2 crew switching over to A1 as there left headlight is not working, the brights work but the main headlight. D.Zimmerman notified - Abi Bussio |
| 28 Aug 2022 - 19:28 - A2 crew switching over to A1 as there left headlight is not working, the brights work but the main headlight. D.Zimmerman notified - Abi Bussio |
| 28 Aug 2022 - 18:42 - 0828795571 - called regarding tetanus injections - advised accordingly - CMR GO |
| 28 Aug 2022 - 12:10 - 0828795571 - called regarding tetanus injections - advised accordingly - Ashlee Alpes |
| 28 Aug 2022 - 08:30 - Received a call from Karin at Victory Church - their security guards was bitten by a dog and they want to know what should they do as he is not from the area - advised best is to pop him down to FBH so he can be seen by a Dr - possibly have the wounds cleaned and potentially get antibiotics - Ashlee Alpes |
| 28 Aug 2022 - 07:15 - Mr Gill phoned - 23 3rd Crescent FH - autoimmune illness - affecting the throat - ?throat is infected as he is coughing up pus and he wanted a script of antibiotics - advised unfortunately we do not do that - advised of local Drs that should be open today - Ashlee Alpes |
| 28 Aug 2022 - 03:11 - TOC-03h06- Received a call from Metro for a ?unresponsive male in a toilet, Sun Valley, I advised we are very short on vehicles are they able to get more information regarding such as is he breathing, Mr Omar from Metro phoned on scene to get further info as the call came via 107 - The on scene caller advised Mr Omar that they are going to be taking the patient privately through to their nearest facility as the patient is not unconscious anymore, he is walking around and talking now. - Abi Bussio |
| 27 Aug 2022 - 22:31 - TOC-22h28- Received a call from a gentleman on 0760166186- he reports that his wife has been vomiting non stop since about 16h00 today, the patient is also breast feeding at the moment and they wanted to know if someone could come out to hydrate the patient, i advised the caller that I would be happy to dispatch a vehicle out to assess her but if she is going to require a drip to rehydrate her then she would need to go through to hospital, the caller then asked if we could come out and give her an injection for the nausea and leave her at home, I advised the caller that due to our protocol we cant leave the patient at home after giving her medication. The caller advised he would speak to his wife (the patient) first and see if she rather wants to wait out until morning otherwise they will phone back . - Abi Bussio |
| 27 Aug 2022 - 21:28 - received a call from metro requesting assistance in Ocean View- I advised that we do not have any vehicles available - Abi Bussio |
| 27 Aug 2022 - 11:03 - Received a call from 0824943783 - no answer when Zayd took the divert, contacted them back, confirmed pocket dia; - Abi Bussio |
| 27 Aug 2022 - 10:44 - TOC-10h31- Received a call form Stephan on 0782635406- he reports he received a call from his wife to advise that his 4 year old son has eaten rat poison, he is not sure how much - he gave me his wife contact which is Lorra on 0784557730 - I quickly contacted Lindi inbetween to get some information regarding this call and then contacted Lorra and advised her that the patient needs to go through to hospital as soon as possible - The caller advised they are on discovery medical aid so i advised that they try TMH. I offered to send out an ambulance but they advised they have a car and will take him privately as they live in Muizenburg - Abi Bussio |
| 27 Aug 2022 - 06:50 - Received a call @01:01 From ZMed Sharvon phoning about house number 6 Caravel road Sun Valley saying the Pt. fall two days ago and was asking if we received any calls for that address advised that we did not , Sharvon was saying 6 Caravel road is one of CMR freakwent flyers don't know where she got that info from , ZMed is responding to that address - CMR GO |
| 27 Aug 2022 - 01:17 - Received a call @01:01 From ZMed Sharvon phoning about house number 6 Caravel road Sun Valley saying the Pt. fall two days ago and was asking if we received any calls for that address advised that we did not , Sharvon was saying 6 Caravel road is one of CMR freakwent flyers don't know where she got that info from , ZMed is responding to that address - Jarod Echardt |
| 27 Aug 2022 - 00:57 - Received a sms for a wed dispatch but nothing was on the system when logging in because was disconnected for a long time - Jarod Echardt |
| 26 Aug 2022 - 23:34 - received a call at 23H01 from Sgt Mentoor from Ocean View SAPS for a adult male stabbed in the chest near the heart area in Masiphumelele Pokela road 1749 Sgt did say the tried to log the call with Metro but could not get though so I phoned Lindi she advised to find out if the was logged or not if not log the call with Metro so long, Then I phoned Metro call was not logged with so I logged the with them dispatcher Xolani and gave REF#2479 and I phone Ocean View SAPS back gave that REF number to Sgt Mentoor who still cant confirm if the Pt. is conscious and talking, Then at 23H13 Sgt Mentoor phoned back and said the Pt. was taking to hospital in a private car and if I can cancel the call with metro witch I did and informed Lindi about the Pt. been taking in a private car to hospital call was canceled with Metro dispatcher Mandy - Jarod Echardt |
| 26 Aug 2022 - 09:45 - TOC-09h09. Received a call from Mrs Van Zyl on 0843616732 for address 36 Topaz road, San Michelle, Noordhoek - she is the patient a 54 year old female that was climbing out of the shower when she knocked her head really hard against the shower, she is feeling very shaky and has a large bump to her head otherwise no symptoms, the caller reports she did get some shock when she knocked her head but is not sure if she wants someone to come out and assess her. I spoke to Morgan who then called the lady back to reassess the situation and the lady advised that she feels fine other then that she got a bit scared and she has settled now- she has students in their 50s arriving in about 30 minutes and she will tell one of them about the incident and they will monitor her for change of symptoms and call back if needed. Membership number- 3985 - Abi Bussio |
| 25 Aug 2022 - 18:41 - myLifeline went off for Maureen Amor-Smith her daughter was talking on the phone saying her mom was choking but seems fine did ask if she wants CMR but she ask if we can phone in a few minutes (10310) - Jarod Echardt |
| 25 Aug 2022 - 09:00 - Zayd CMR called for an MVA M3 turn off Ladies mile no Injuries but requiring traffic - Phoned traffic who transferred me to 107 - call logged under Ref1001380351 - Lindi Bredenhann |
| 24 Aug 2022 - 19:33 - test - Angus Ross |
| 24 Aug 2022 - 15:38 - Female caller 0721016860 called wanting information on Cycle accident from yesterday Am - she wanted to have a bit more info as they have been struggling with the council for months now to get them to fix the road - I tried to transfer her to H Giloi - but there was no answer - Lindi Bredenhann |
| 24 Aug 2022 - 15:22 - Male caller 0652674207 called from 222 Santorini village for his fiancé she took a overdose, Trancipam not sure how many or how long ago. Initial the caller said that she was not composmentace . Caller requested for CMR to go out and the call dropped - I called him back and he then advised me that the pt is cons and talking in the background just not talking to him - he said we can cancel from our side he is going to take her down to the medical center. - Lindi Bredenhann |
| 24 Aug 2022 - 14:43 - Received a call from Karen 072656579 for a homeless guy that in infront of her shop who is yellow and pale with both hands been swollen and look infected asking if we can take him to FBH but the call has logged with Metro REF#1666 at 13:05 - phoned Metro the call is still pending and advised the caller that we cant assist with the PT. - Jarod Echardt |
| 24 Aug 2022 - 14:19 - Received a call from Karen 072656579 for a homeless guy that in infront of her shop who is yellow and pale with both hands been swollen and look infected asking if we can take him to FBH but the call has logged with Metro REF#1666 at 13:05 - phoned Metro the call is still pending and advised the caller that we cant assist with the PT. - Jarod Echardt |
| 24 Aug 2022 - 11:05 - Rv2 in service 09:36 - Jarod Echardt |
| 24 Aug 2022 - 09:41 - Rv2 in service 09:36 - Jarod Echardt |
| 24 Aug 2022 - 09:34 - A4 in service 09:33 - Jarod Echardt |
| 24 Aug 2022 - 08:49 - A3 in service 08:48 - Jarod Echardt |
| 24 Aug 2022 - 07:21 - test - CMR GO |
| 23 Aug 2022 - 20:46 - test - Angus Ross |
| 23 Aug 2022 - 09:29 - RV1 in service - Jarod Echardt |
| 23 Aug 2022 - 04:28 - - Abi Bussio |
| 23 Aug 2022 - 04:28 - Received a call from Metro requesting assistance with a diabetic patient- location unknown - Advised that we are unable to assist - Abi Bussio |
| 22 Aug 2022 - 22:57 - Metro requested assistance with a call in Fish Hoek - I advised of no vehicles available - Abi Bussio |
| 22 Aug 2022 - 21:38 - Received a call from Metro- requesting assistance with SOB in Muizenburg, I advised of no vehicles available - Abi Bussio |
| 22 Aug 2022 - 18:59 - Received a call from a lady on 0815430803- she reports her grandmother has been sick since this morning and become very weak, address is 6 Pinedale court, Leo road, Ocean View. I advised the caller of private billing and they advised that the patient is a pensioner and cant afford the private billing, I then offered to give them Metros contact number which they took down and advised they would give metro a call. - Abi Bussio |
| 22 Aug 2022 - 13:04 - Male caller 0680973096- called from Lakeside "Braai" area for someone with possible broken leg - non members - advised of privt billing and METRO - not accepting billing - Please note that the caller was standing in the wind and I really struggled to hear him - Lindi Bredenhann |
| 22 Aug 2022 - 10:28 - Renier ( 0637969617 ) called reported that there was a Toyota Tazz standing on side of the road ( On Black Hill towards Glencairn Heights ) Car against the barrier back windscreen smashed. Called F/ H SAPS who advised I needed to call Simonstown SAPS to report incident. Called Simonstown SAPS spoke to Warrant Officer Visser , who told me that was an MVA that happened last night and that F/H SAPS suppose to be contacted . Explained to him that I have called F/H SAPS and they told me to call Simonstown. He said he will call them and explain that they suppose to send out a vehicle. - Angus Ross |
| 22 Aug 2022 - 09:23 - test - Angus Ross |
| 22 Aug 2022 - 01:31 - A4 reports while returning home from a call they noticed a gentleman walking in the road in between the robots, sitting on the centre island waving his arms and making a noise - requested SAPS be contacted as they are concerned the gentleman will be knocked over by a car- SAPS notified and they will dispatch a vehicle shortly - Abi Bussio |
| 21 Aug 2022 - 15:57 - Received a call from Sue Grant - ( Cell no: 0832855960 ) who said she was at the 4 Ways . Lady bumped into her and she wanted someone to come out and assess the lady. Sue then said that the lady said she was fine and not wanting any medical assistance. - Angus Ross |
| 21 Aug 2022 - 12:46 - Donna called ( Mem no: 8432 ) about her mother who was very aggressive attacked the father and herself . She wanted to know if CMR could come out and sedate her mother . Told her that she needed to call SAPS as I could not send a vehicle and was considering the safety of our members. Donna called back said she go hold of SAPS F/ H , but was told there was only one vehicle available and thatit will take a while before they get to her. Told her to call when SAPS arrive at their residence. - Angus Ross |
| 21 Aug 2022 - 09:48 - Juliette called ( 14 ( Quarry Road ) Non members . Said her father was released from hospital few days ago. she said her father not feeling well. Told her there was no vehicles available at the time 9All vehicles were out on calls . She then said he not feeling that bad, and where it was an actual emegency. I said vehicles should be available in less then an hour , and she was most welcome to call back then . She said her father is under FBH. Asked if there was extra hands at home where someone could assist to help load her father into her vehicle and then transport him to FBH. She said she will see who was available . Told her if his condition changes that she could call back. - Angus Ross |
| 21 Aug 2022 - 05:11 - Received a call from a lady at 05h07 on 0824243841 she advised she s experincing a stomach and back back for the past three hours and has no pain medication at home and down not know what to do, I advised the caller that we could come out to assess her but cant leave her at home with any pain medication, she then advised she lives in Hout Bay and asked where we run from and I told her we come Fish Hoek and she wanted to know if there was any services closer to her, I advised ER24 generally runs from CMC and they might be able to get there quick then us, she said thank you and said she would try contacting them. - Abi Bussio |
| 20 Aug 2022 - 23:20 - During call 20220820/18 while A4 was on scene Lorraine reports she injured her ankle- she will advise H.Giloi. - Abi Bussio |
| 20 Aug 2022 - 18:42 - Mrs Jean du plesis called , 14 Nelson way fish hoek , member #4972 for advice on nose bleed/ epistaxics . Rv2 Dannielle Steyn spoke to Pt as control was on another call and gave advice as waht to do. Pt didnt want cmr to come out but only wanted advice. - Tyron Thomas |
| 19 Aug 2022 - 18:42 - Received a MyLifeLine activation from Mrs Graham - On scene caller reports she is trying to get through to her son Mark regarding the fact that she has got no electricity in her house, the caller asked that we please phone her son to notify him as she is trying to get his attention by activating the panic button - Abi Bussio |
| 19 Aug 2022 - 16:38 - Caller contacted on 0677482879, he reports he needs an ambulance at House 19, Sunset beach, Milnerton, I advised we dont respond to Milnerton and asked what was going on but he advised that he was not sure and was just told to phone for an ambulance. I advised the caller that he needs to find out what is going on the scene before phoning for an ambulance and I also gave him Metros contact number because he is not sure if the patient is on a medical aid. The was a language barrier between myself and the caller. - Abi Bussio |
| 19 Aug 2022 - 09:31 - Received notification from My Life Line Device for ( Ank Gowans - Member no: 6364 ) . Called was told they were just testing the device and all was in order. - Angus Ross |
| 19 Aug 2022 - 08:41 - Morgan reported tat Darren Zimmerman has been informed of Ashlee,s hand and that she will be sent for an xray. - Angus Ross |
| 19 Aug 2022 - 08:39 - Ashlee Alpes hurt her hand at Ambi . Heath to be informed. - Angus Ross |
| 18 Aug 2022 - 13:55 - Juliet 0713628481 called about the pt that we transferred from 14 Quarry road earlier - wanting to know where in casualty the pt is - I advised handed over and put on bed then she also wanted to know about who the crew put up as the NOK. I spoke to the crew member that advised that they put Juliet down as the NOK. - Lindi Bredenhann |
| 18 Aug 2022 - 13:17 - Juliette called ( Cel NO: 0713628481 ) wanted to know why the pt from 14 Quarry Road was not transported to Vic. Explained to Juliette that the crew did try to get hold and that I tried calling but she never answered. Told her that Dr Joubert at FBH called Dr Longhurst at Vic who was not even aware of pt that suppose to come through to VIC. Juliette said she will be making her way to FBH. - Angus Ross |
| 17 Aug 2022 - 14:29 - Call from Almend on 0685581961 who reports that his friend was attacked by a dog, the patient is still conscious and talking, struggled with a language barrier, caller then put the phone down and when i phoned back, the caller then didnt respond to me over the phone. Lindi phoned the caller back who then advised that they cant accept a private bill, the patient was bit on his stomach, bleeding but not too much, we will contact metro on their behalf. The guy with the dogs ran away. 2025 Mayeza road, Masi. Call logged with metro under Ref 1926 - Abi Bussio |
| 17 Aug 2022 - 14:22 - Chrisie from Metro called for a call in Westlake - I advised that currently our vehicles are busy on Ou Kaaps with MVA - Lindi Bredenhann |
| 17 Aug 2022 - 11:05 - Netcare called for pt fallen in Durbanville I advised our location they will contact closer SP - Lindi Bredenhann |
| 17 Aug 2022 - 11:05 - Received a call from Marco 0834682041 wanting to know where he could take his niece who is skitzophrenic to a private facility to be monitored over 72 hours, it has to be a private faciltiy. I spoke to Lindi and we advised of TMH and RMC as the 2 options in CPT. They advised that they would be making their way there. - Abi Bussio |
| 17 Aug 2022 - 10:15 - Received a call from Michelle on 0217103400 at Tokai Nissan - she reports that one of the workers has taken a fall and landed on the concrete, the patient has previously had pins placed in her foot and it is that foot which she is experiencing pain from as well as her hand and knocked her head. I advised the caller that we could dispatch an ambulance to come out and assess the patient but there would be a private bill, the caller then advised that they would try Metro first before accepting a private bill as the patient is also not on a medical aid. - Abi Bussio |
| 17 Aug 2022 - 08:40 - A1 booked in service- pending stock - Abi Bussio |
| 16 Aug 2022 - 06:38 - At 04H35 received a call from Mr Tunbridge,s carer ( Member no: 193 ) saying that he was in pain and that I needed to send an Ambulance. Told her when I spoke to Mr Tunbridge he said he does not want to go to hospital. Asked her to pls confirm with Mr Tunbridge , She spoke to him and he said he did not want to go . She then told me that she will be calling his wife and might call me back. She never called back. This morning @ 06H11 Mr Tunbridge called said he think someone is playing with him , because he does not want to go to hospital. - CMR GO |
| 16 Aug 2022 - 06:30 - At 04H35 received a call from Mr Tunbridge,s carer ( Member no: 193 ) saying that he was in pain and that I needed to send an Ambulance. Told her when I spoke to Mr Tunbridge he said he does not want to go to hospital. Asked her to pls confirm with Mr Tunbridge , She spoke to him and he said he did not want to go . She then told me that she will be calling his wife and might call me back. She never called back. This morning @ 06H11 Mr Tunbridge called said he think someone is playing with him , because he does not want to go to hospital. - Angus Ross |
| 15 Aug 2022 - 23:13 - Jacqui called said the pt that she at , she knocked picture of the wall by mistake with the jumpbag. The family was made aware , they said it was fine. Jacqui reports that she also informed Heath Giloi of the incident. - Angus Ross |
| 15 Aug 2022 - 19:19 - Jarod called for a taxi that has broken down close to Four Ways . As per Jarod traffic has arrived . They will call Compass towing to tow vehicle away. - Angus Ross |
| 15 Aug 2022 - 17:24 - RV1 reports the traffic lights are not working at all to the entrance to Ocean view reported to CCT Service Request Reference Number
9113224986 - Jarod Echardt |
| 15 Aug 2022 - 17:19 - Female caller 0826775995 called for a person assaulted lying next to the road in the bushes - pt does look very beaten up - she tried to phone METRO but could not get through. Lindi spoke to METRO handed the call over as currently no CMR veh available - Ref 1786 - Lindi Bredenhann |
| 15 Aug 2022 - 13:18 - Female caller 0826775995 called for a person assaulted lying next to the road in the bushes - pt does look very beaten up - she tried to phone METRO but could not get through. Lindi spoke to METRO handed the call over as currently no CMR veh available - Ref 1786 - Lindi Bredenhann |
| 15 Aug 2022 - 10:29 - Adult male 0817527280 called for a family member that is ?mentally unstable - been dealing with mental issues for the last 8 years but never went for help as she does not think there is anything wrong with her - Pt is swearing - grabs people - make false accusations, if you look at her. SAPS was out there earlier and told the family there is nothing they can do they must phone CMR - I explained to the gentleman that we cant just come out and transport a pt - we will first assess and from here a decision will be made - if she is violent than SAPS must get involved and then they would normally take her to FBH where she will undergo 72 hours observation, I cant understand whys SAPS told them they are not able to assist. I advised that we are a privt service and +-cost . The gentleman understood - I also advised if they are able to get her into a vehicle and she is willing to go on her own they can also take her to FBH - Lindi Bredenhann |
| 14 Aug 2022 - 20:04 - Crew change, Rv1 David came off and Heath came on, A2 Tyron came off shift, Danielle on standby. A3 Murray came on with Craig - Monique Joubert |
| 14 Aug 2022 - 20:02 - Female caller, she is in Kimberly but her 22 year old son is in cape town and requires medical assistance. They are on a hospital plan medical aid. I advised that we are able to help, I then asked what area her son was currently in. She advised me that he is in Sea Point, I explained that we are based in the Deep South and Sea point was a little far from us, but she should try either ER24 or Netcare or alternatively on her medical aid card there should me a medical emergency number, try that one to get the medical aid to dispatch a service provider. I explained that she is more then welcome to call back if she required any further assistance or guidance - Monique Joubert |
| 14 Aug 2022 - 18:24 - Received a call from Chris at Metro for ref 1280 for an MVC at Clovelly robots, on scene contact is Mr Groenhout 0829227589- I contacted on scene who is actually Mr Greenwood, he advised he drove past the incident approx 15 minutes ago and the scene is now already cleared, at the same time i was on the phone with Mr Greenwood, metro phoned back and David answered the phone, Metro advised all was cleared and we can stand down. - Abi Bussio |
| 14 Aug 2022 - 16:47 - Received a call from Chris at Metro for ref 1280 for an MVC at Clovelly robots, on scene contact is Mr Groenhout 0829227589- I contacted on scene who is actually Mr Greenwood, he advised he drove past the incident approx 15 minutes ago and the scene is now already cleared, at the same time i was on the phone with Mr Greenwood, metro phoned back and David answered the phone, Metro advised all was cleared and we can stand down. - Abi Bussio |
| 14 Aug 2022 - 14:15 - TOC-14h13. I received a call from Sister Rahima on 0217870538 from Noordhoek Manor for a patient in the village who pushed her panic button to the healthcare reporting she was feeling dizzy, the nursing sister asked if we could out and assess the patient at 1 Chelsea Lane, Noordhoek Manor i advised the caller that we could do so and asked if a nursing sister has gone to the patient so long, the caller then advised that the nursing is currently with the patient and phoned the healthcare back to advise that our services are not required on scene and there is no need to phone us. - Abi Bussio |
| 14 Aug 2022 - 13:35 - TOC-13h26. Received a call from a lady on 0829051161 who advised that she has come across a vagrant from fish hoek who needs to go to hospital- the patient reportedly needs to go to hospital in an ambulance and the caller has already phoned 112 but she knows their ambulance will take a while to get there so the caller wants to know if we can take the patient through to the hospital as it is only about 2km away, i advised the caller that we could come out and transport the patient but there would be a private bill as we are private ambulance service, the caller then advised that the patient doesnt need an ALS monitoring maybe only BLS treatment required as he does not even need to be monitored but only driven to the hospital, I advised the caller that our bills start at approx R1000.00 and increase depending on level of care- the caller then persuaded to tell me that the patient needs assistance with getting to hospital and the Metro ambulance will take too long and it is approx 2km away from his location. I advised the caller that we are a private ambulance service and that there would be a private bill involved if the patient needs to be transported. - Abi Bussio |
| 14 Aug 2022 - 12:44 - Received a call from Sargent Ntsantsa on 0217842700 who advised they have an inmate who has recently been arrested and injured his leg while being taken out of the SAPS vehicle, they wanted to know if we could come out to assess the patient, i advised the caller that as far as i am aware their membership does not cover the inmates but only the staff, i gave the caller metros contact number in the mean time and contacted Lindi to confirm this which she advised was correct, i contacted the sargent back to advise him of this and then he advised he would contact metro, he then asked if we were able to do a J88 and i advised him that a doctor would need to do that for the patient. - Abi Bussio |
| 13 Aug 2022 - 18:59 - Called Dr Cleveland no contact made his cell goes to voicemail..Called F/ H SAPS spoke to a Sgt Julie who said they just came on shift but will sent SAPS vehicle to Carlisle Lodge. Called Sister Barbara to let her know could not get hold of Dr Cleveland , but SAPS to send out vehicle to Carlisle Lodge. - CMR GO |
| 13 Aug 2022 - 18:26 - Called Dr Cleveland no contact made his cell goes to voicemail..Called F/ H SAPS spoke to a Sgt Julie who said they just came on shift but will sent SAPS vehicle to Carlisle Lodge. Called Sister Barbara to let her know could not get hold of Dr Cleveland , but SAPS to send out vehicle to Carlisle Lodge. - Angus Ross |
| 13 Aug 2022 - 18:21 - Called 107( Spoke to yumna ref no: 1001371785 ) reported incident on Ou kaapse Weg top hairpin bend towards West Lake . Yumna to dispatch traffic to scene - Angus Ross |
| 13 Aug 2022 - 17:58 - Sister Barbara @ Carlisle Lodge called said SAPS was not on scene yet. Sister Barbara asked for Dr Clevelands contact number . Gave her Dr. Cleveland,s number. - Angus Ross |
| 13 Aug 2022 - 15:51 - Called received from Allister ( 0828721173 ) about PVA @ Kalk Bay . Allister said pr concious and breathing, talking and that they have contacted an Ambulance service. Called Metro spoke to Noel ( Ref no: 1201 ) who said they have dispatch a vehicle already. - Angus Ross |
| 13 Aug 2022 - 13:07 - Colin called 61 Upper Kildare Cres ( 0835642645 ). Wanted to know if CMR comes out to put up IV and give medication via IV for anti nausea. Told him had to confirm with manager. Called Heath he said that I needed to send down a RV to check it out and if that was to be done that pt,s family to consult with Palliative care doctor. - Angus Ross |
| 13 Aug 2022 - 09:13 - At 08H45 . Liz called back asked to rather send a vehicle ( As father needs oxygen )Liz got through to a doctor who could see her father at 11H00. Told her I will dispatch a vehicle. At 08H49 Liz called back asked to pls standdown vehicle as her father is doing fine. - Angus Ross |
| 13 Aug 2022 - 09:10 - At 08H30 - Liz called ( 0849000338 )said her father coughing and SOB. She said she was not with her father , but the carer was. Non members told her of private bill if someone sent out to go and assess . She said she would accept bill. Asked for on scene contact she gave her fathers number ( 0837824293 ) Spoke to the father and carer who both said he was not SOB just had a cough. Gentleman said he does not need any medical attention. Called Liz back told her what her father , mother and carer said said. She said it was ok then to not send any vehicles. - Angus Ross |
| 12 Aug 2022 - 18:47 - 0717861955 - Received a call from Fabric World in Wynberg regarding an elderly lady that has fallen and hurt her hip - advised we are in FH, i could send someone but it would take us a while to get there - advised ER24 and NC911 might be faster if the pt is on medical aid - CMR GO |
| 12 Aug 2022 - 15:36 - 0717861955 - Received a call from Fabric World in Wynberg regarding an elderly lady that has fallen and hurt her hip - advised we are in FH, i could send someone but it would take us a while to get there - advised ER24 and NC911 might be faster if the pt is on medical aid - Ashlee Alpes |
| 12 Aug 2022 - 15:03 - Received a call from GetSmarter 0214477565 who wanted to know where she could rent an oxygen cylinder for her mom - pt currently sick and has chronic lung disease - O2 SATS sitting at ?72% - offered to rather send a veh out to assess and go from there - she said she would phone her mom and ask - attempted to call back but no answer - Ashlee Alpes |
| 12 Aug 2022 - 12:35 - A2 reports 1 x MV involved - Metro 108 onscene - Rescue 2 and Rescue 5 onscene - pt is trapped so currently triaged as Red - Fire has been requested from Metro side - A2 to continue to B - Ashlee Alpes |
| 12 Aug 2022 - 12:32 - A2 reports they have come across an MVA on the M3 passed streuben road, Metro onscene, A2 to provide further sitrep shortly - Ashlee Alpes |
| 12 Aug 2022 - 12:18 - Roshni (0659969571) phoned wanting an ambulance for her mother with a ?pinched nerve in her back, sore and unable to move, pt has also urinated on herself - advised we are a private ambulance and there would be a private bill - offered Metro number, they will phone them and go from there - Ashlee Alpes |
| 12 Aug 2022 - 11:24 - Received a call from Carole Preston, Member 7389 - who we took to FBH this morning - she has no lift available until this evening and is wanting to know if we can take her and her father home - advised I can send an ambulance but there is only 1 free discharge per membership per 12 months - Carole said she would try and arrange something else - offered Care Transport number - caller declined and said she would rather make her way home herself - Ashlee Alpes |
| 12 Aug 2022 - 08:19 - A2 reports MVA outside Masi taxi rank - no injuries, no services required - DZ informed - Ashlee Alpes |
| 11 Aug 2022 - 18:31 - Ashlee informed Heath that she will be going to the Dr.Ashlee came with A3 said she would be going to gthe doctor in 5th Avenue. - Angus Ross |
| 11 Aug 2022 - 18:10 - Ashlee called said she informed Heath about her shoulder. Ashlee to get A3 at Danni Uptons place . Danni will go onto A2 with Thomas . Ashlee to bring A3 to base , as to where Tyron will get Ambi as he starting at 19H00. - Angus Ross |
| 11 Aug 2022 - 17:52 - Dr Sharney Van Dr Merwe called wanted to know what the cause of death was as the funeral undertakers wants to know from her what the cause of death was. Dr Sharne asked that if CMR do a declaration to pls call her in future. Told Dr that when we get the call we send Paras or ILs to go do declaration.Told Dr that if the family had informed the practitioner that did the declaration who the Dr was they would have calked her. /him. Told her a Ruth called it in . Dr Van Der Merwe asked for Ruth,s contact details gave her Ruth,s contact number. - Angus Ross |
| 11 Aug 2022 - 16:36 - Lady called ( 0649832474 ) said there was a lady in a grey Audi driving with her door open . She was not sure if the female in the vehicle was intoxicated I advised that we were an Ambulance service and asked what the emergency was ,I then asked if they called SAPS. Lady then told me it was fine and that the female in the Audi drove off . - Angus Ross |
| 11 Aug 2022 - 15:29 - TOC - 15H20 - Rochelle from Telecare called asked for an ambulance to be sent to No 88 Evergreen Noordhoek ( For a Mr De Jager ) according Rochelle he has taken a fall . I asked for on scene contact number she gave me the contact details for Evergreen Health Care . Called spoke to the ENA - Gugu who was on duty. Asked if she was aware that Mr de Jager had taken a fall. She said NO she was not aware , but she would go and investigate . Gugu asked me to call her back at 15H35 - Angus Ross |
| 11 Aug 2022 - 14:39 - Received a call from ( 0823391598 ) answered no one talked back. Called the number back spoke to a gentleman by the name of Jan . He apologised and said it must have been a pocket dial. Everything was fine on his side. - Angus Ross |
| 11 Aug 2022 - 12:49 - Call received from Lamees ( Mrs Smal was on the line .) She told me that she wanted to test her My Life Line device. Waited for her to press button . Told her nothing received on my side . Call cut. - Angus Ross |
| 11 Aug 2022 - 09:43 - Linda called ( Cell no 0824524745said her husband has been up most of the night . She said he had high temp, confused . He has Alzheimers. She wanted to know if CMR had lots of calls regarding bug going round . Told her I could send vehicle out to assess her husband . She said he was asleep now , but wanted to know fee involved. Told her if they not members there would be private bill ( Non members could not pick up address on system. Told her ranges from R1000 upwards. Linda said husband is asleep she will contact GP. Told Linda she was welcome to call CMR back if she needs us to come out. - Angus Ross |
| 10 Aug 2022 - 16:22 - 107 Called for a pt with a sports injury in Goodwood - I advised them about our location. - Lindi Bredenhann |
| 10 Aug 2022 - 14:27 - A3 reports that while trying to reverse out of St James retirement village during call number 20220810/11 the vehicle got scratched on the intercom on the drivers door, scratch is approx 10cm long, Darren has been sent a whatsapp to notify him as he was uncontactable via telephone - Abi Bussio |
| 10 Aug 2022 - 00:14 - received a call from a man saying his in Alexander Road, Muizenberg with another man that that got a muscle pain and wanted to know where is the near facility that he can go to advised that TMH and then put the phone down down 0822241778 - Jarod Echardt |
| 09 Aug 2022 - 17:25 - Received a call from 0211803064- they ended the call when i tried to answer so i attempted to phone back but it told me the line was busy - Abi Bussio |
| 09 Aug 2022 - 14:48 - A2s stair chair has been placed onto A4 for the mean while as A2 is going in for a service and non of the other vehicles have stair chairs currently - H.Giloi notified - Abi Bussio |
| 09 Aug 2022 - 12:55 - Transfer for Yasmien that was put up on the board and was quoted for R3490.00 as per Bianca, quote been put on the trnasfer slip
- Abi Bussio |
| 09 Aug 2022 - 08:30 - I received a call from a lady by the name of abida on 0832935432- she wanted to know where they could go and purchase a catheter as they have been told that if they purchase one then a doctor or paramedic can insert it for the patient at the residence, i advised the caller i would find out more and then contact her back. I spoke to H.Giloi who was at the office and he advised that there is a possibility of being able to purchase a catheter from the pharmacy but unfortunately it is difficult to confirm as well as the inserting of the catheter needs to bedone in a sterile facility including Doctors rooms or hospital. I contacted the caller back and advised her of this and that we can not assist with inserting a catheter from our side as per our protocol. - Abi Bussio |
| 09 Aug 2022 - 06:23 - TOC 06H19 Const. Makanda called back confirmed pt deceased asked for CMT to come out and do declaration. . Called Heath to get permission for CMR to go . He said yes I could dispatch an Ambi. - Angus Ross |
| 09 Aug 2022 - 06:15 - TOC 06H12. Const. Makanda ( O/ V SAPS ) called asked if anyone contacted CMR regarding a shooting in O/ V. Told him no one called I asked him if pt was conscious and talking he could not confirm. Told him if the pt was conscious and talking then they need to call Metro. Constable Makanda said he will call CMR back if need be. - Angus Ross |
| 08 Aug 2022 - 20:02 - Thabo from FBH called wanted to know if CMR transported a Mrs Van Der Westhuizen to FBH today. Looked on system told him could not see anything about a person being taken from Carlisle Lodge.He said she was being discharged and wanted to know if CMR could come and fetch Mrs Van der Westhuizen and take her back to Carlisle Lodge . Told Thabo to call Carlisle Lodge and talk to sister on duty first. - Angus Ross |
| 08 Aug 2022 - 17:19 - @15:14 received a call a lady asking for help with her house keeper who picked a bag up and something went in to her eye while logging the caller phoned back saying that the house keeper is doing much better what ever was in the must have been washed out after washing her eye - Jarod Echardt |
| 08 Aug 2022 - 17:16 - @16:09 received call from Mr. van da Merwe saying he just been at Dr. Lang rooms who said that he must go to CMC EC for server abdo pain when saying that CMR can send a vehicle caller said that he is in a lot of pain and it fine he will ask a friend 0662366973 - Jarod Echardt |
| 08 Aug 2022 - 06:08 - The Metro called received @ 23H53 ( Refno: 23320 ) the address 14 Cetus Way O/V. No medical assistance required as per info below. - Angus Ross |
| 08 Aug 2022 - 00:09 - TOC 23H53 -Chris from Metro Ambulance service called ( Ref no: 2332 ) asked if CMR could assist for a person that was thrown with a brick and bleeding profusely. Asked for on scene callers details . Gave contact number 0605193315 called number spoke to a lady who said she was the grandmother of of the 3yr old that was thrown with a stone against the head @ 20H00 the evening. She told me that the girl was not with her and gave me her daughters contact number . Called the daughter ( Leesha - 0721939871 . )Who told me that there was a laceration ( not Deep ) , but the bleeding has stopped . Advised call received from Metro and told her CMR was private Ambulance service and that there would be a private bill if we were to come out . She said there was no need to come as the girl was fine and that she would bandage the wound herself.. Called Metro back told them no medical attention needed. - Angus Ross |
| 07 Aug 2022 - 21:18 - Marco ( Cell nbo: 0834682041 ) called who,s son had psychotic behaviour and was a bit aggressive towards him , Marco just wanted to know if CMR comes out if they will sedate his son. Told him that would likely not happen , but he will have to call SAPS. Told him CMR won,t send in medics for safety reasons and SAPS will have to be present when CMR enters the residence. Marco said his son was sleeping at time. He just wanted to know the protocol that if anything should happen during the night what to do. Told Marco CMR on duty for 24/7 if things were to change. - Angus Ross |
| 07 Aug 2022 - 17:17 - received a call from Ingrid Carlson 2211 who had a hip operation 5 weeks ago and yesterday found a red spot on her calf asking could it be a blood clot - RV1 Mel spoke to her over the phone saying it could be a in grown hair due to the way the she explaining the way it looks and feels - RV1 said the her if she feels like the CMR needs to come out she can call back - Jarod Echardt |
| 06 Aug 2022 - 23:01 - Received a call from Liesel Ward - 0734959509. C/O 3 year old child has been pyrexic for the past 2 days, unable to take the child's temp but is hot to touch. Child is not eating or drinking and urine output is twice today once early morning and once this afternoon. She called for advice. I told her that it is best that the child is seen by a Doctor as is sounds like the child has an infection of some kind as the child has a sore throat and complaining of other symptoms. I offered to send out a vehicle to have the child assessed but as they are non member they will receive a bill from CMR. She asked if our medics can out up drips to give the child fluids I said yes they can but the CHild will have to go to Hospital as if we give any fluids or medications the child will need to be taken by CMR to hospital. The called said she would discuss with your husband and get back to CMR if they want CMR to assess the child. Advised her to have the child seen by a Doctor tonight rather than waiting due to the decrease in fluid input and output. Also offered to caller to speak to on of CMR ECP's which she declined and will speak to her partner/husband. - Greg Craig |
| 06 Aug 2022 - 18:21 - Gentleman called Cell No; 0824993030 )said he had an infection and needed a script to get at chemist . Told him that we don;t give out any script. He said I was wasting his time then dropped the call - Angus Ross |
| 06 Aug 2022 - 17:41 - There was a MVA at Steenberg Village @ circle . Called came via Ronel Smoulders . Darren Z was called , but was told by lady who answered that he was out on a call. Contacted H. Giloi made him aware of MVA . - Angus Ross |
| 06 Aug 2022 - 15:58 - Fire called ( Tel No: 0215901900 ) Spoke to Kolelwa , who wanted to know if CMR received a call for the stabbing in Lekker water Road. Told her CMR vehicle on route. - Angus Ross |
| 06 Aug 2022 - 12:31 - Pt has been transfered from Christiaan Barnard taken back home @ 10H28 - Angus Ross |
| 06 Aug 2022 - 09:42 - Sister from Christian Barnard called said that Mr Clive Leon will be discharged today and asked if CMR will come and get Mr Leon. Sister said she will call back when Mr Leon is ready to go back home . I called Bianca told her about Mr Leon ( Mem no:2161 ) with Add on.. I told Boanca on system that Mr Leon has free discharge available to him and that he has not used it yet. She gave go ahead to say Mr leon can make use of his free discharge. Awaiting Sister from Christian Barnard to call back. - Angus Ross |
| 06 Aug 2022 - 09:12 - Heath managed to sort out A2 radio. - Angus Ross |
| 06 Aug 2022 - 07:35 - Heath Giloi sent watsap this morning regarding A2 - Tyron reported that there hand held radio faulty. - Angus Ross |
| 06 Aug 2022 - 07:11 - Yesterday ( Emma Johnston ) called , called on behalf of the Van Eck family ( Mem no: 4909 ) wanted ted to know what the fee would be to transport Mr VAn Eck from No:9 Palm Grove F/H to Living Hope for Monday 08/08/2022. They are members , but no add on. Called Bianca who gave quote of R 1025.00. Called Emma back gave the amount she said she would first talk to family about the amount given . Will get back to CMR. - Angus Ross |
| 06 Aug 2022 - 07:06 - A3 ( Hand held radio faulty . H. .Giloi was made aware about radio. Radio in Heath,s office . - Angus Ross |
| 06 Aug 2022 - 05:13 - Ronnie has tweaked his back somewhere, he will report it to Heath - Monique Joubert |
| 06 Aug 2022 - 01:23 - Rv5 reports that he has come across a young lady walking on the side of the road, He is going to Drop her off in Westlake. - Monique Joubert |
| 05 Aug 2022 - 19:23 - 20220805/8 Greg Mill took some back strain on this call, it has been reported to Heath. Crew did receive help to carry but it was an awkward carry - Monique Joubert |
| 05 Aug 2022 - 19:09 - 19:08 tried calling Charles to ensure he managed to get some assistance - Monique Joubert |
| 05 Aug 2022 - 19:05 - 0217852593, 14 Quarry Road, Fish Hoek Charles, elder man caller calling for some guidance, he is a patient of Victoria nd has recently had to receive blood. He has not been feeling too well and his blood pressure monitor says 88/60. He wanted to know if he should go to the hospital. I explained that that is advisable. I offered to send someone to him and advised that we are a private ambulance service and there would be a bill. I explained that a call out fee is roughly R1000 but that is a rough amount. I asked if there was a friend or family member that could maybe take him down to the hospital? He said he would call a friend. I asked him to please call again if he was not able to get help. - Monique Joubert |
| 05 Aug 2022 - 18:36 - Called Mr Rowe because of loadshedding his telecare was activated . Mr Rowe ,s partner answered said he was fine. - CMR GO |
| 05 Aug 2022 - 15:12 - Called Mr Rowe because of loadshedding his telecare was activated . Mr Rowe ,s partner answered said he was fine. - Angus Ross |
| 05 Aug 2022 - 14:11 - Watsap received from V2 ( Eugene ) he said he was contacted by Sis Le Roux at FBH looking for NOK contact details. Called Sis Le Roux on 0790892906. Told her I have contact number for Mr Andrew McDermott . Gave her the contact number 0635377764 - Angus Ross |
| 05 Aug 2022 - 11:48 - Mr. Snugg from Kommetjie Fire called wanted the names of Ambo and Rv crew that was on scene on Oukaapse Weg. Gave him names of crew members that was on scene . - Angus Ross |
| 05 Aug 2022 - 10:17 - Lady called ( Tel No: 0217821337 ) she said CMR took her husband to hospital on Monday evening . She will be taking him to Dr Lombards again today. She wanted to know if CMR will be forwarding their findings as to what was wrong with her husband . Told her that Dr Lombard will have to call CMR to request that information. - Angus Ross |
| 04 Aug 2022 - 23:21 - If Andrew calls from 170 Long Beach Village regarding a portable radio- the radio belongs to RV1 which he thinks he accidentally left on scene during call 20220804/16, the caller said that once he returns home from the hospital he would try and take a look around for it and would phone back if he found anything - Abi Bussio |
| 04 Aug 2022 - 23:20 - If Andrew calls from 170 Long Beach Village regarding a portable radio- the radio belongs to RV1 which he thinks he accidentally left on scene during call 20220804/16, the caller said that once he returns home from the hospital he would try and take a look around for it and would phone back if he found anything - Abi Bussio |
| 04 Aug 2022 - 23:11 - Received a telecare activation from Mr Rowe Residence at 161 MacFarlane road, Simons Town- I spoke to the caller and he advised he is out of hospital and doing well, asked that we please pass on many thanks to the crews that treated him this morning as he was very grateful! - Abi Bussio |
| 04 Aug 2022 - 22:59 - An adult male name unknown approached the main entrance door at the CMR building and knocked, the gates appeared to have not been closed properly as well as the security gate was not closed- the gentlemans wife then phoned and reported she was in the car with severe abdominal pain- I advised the adult male that we did not have any paramedics on site to treat the patient but we could try and arrange a medic to come and assess the patient but there was no guarantee as to how long that would be (all vehicles are on calls) The gentleman then asked what was the closest hospital he could take his wife to as they are on discovery medical aid, I advised the gentleman that the closest facility would be TMH, the adult male advised that he would take the patient straight through and try and push for as close as they can without an ambulance due to there being a delay in getting a vehicle to the CMR Office
- Abi Bussio |
| 04 Aug 2022 - 22:36 - An adult male name unknown approached the main entrance door at the CMR building and knocked, the gates appeared to have not been closed properly as well as the security gate was not closed- the gentlemans wife then phoned and reported she was in the car with severe abdominal pain- I advised the adult male that we did not have any paramedics on site to treat the patient but we could try and arrange a medic to come and assess the patient but there was no guarantee as to how long that would be (all vehicles are on calls) The gentleman then asked what was the closest hospital he could take his wife to as they are on discovery medical aid, I advised the gentleman that the closest facility would be TMH, the adult male advised that he would take the patient straight through and try and push for as close as they can without an ambulance due to there being a delay in getting a vehicle to the CMR Office
- Abi Bussio |
| 04 Aug 2022 - 16:36 - 0645244625 Murray phoned for his 87 yr old father who has injured his shoulder and now needs a voltaren injection - advised we do not do that but happy to send someone out to assess but if any analgesia is given, he will have to go to hospital - advised Medicross FH is open until 6pm, provided phone number - Ashlee Alpes |
| 04 Aug 2022 - 15:09 - RV2 came across MVA on main road fish hoek opposite papa joes - 2 x adults refusing medical assessment and treatment, towing onscene already to remove car - traffic free flowing - LE onscene - RV2 onscene mileage 18511 - Ashlee Alpes |
| 04 Aug 2022 - 09:39 - A3 in service - CMR GO |
| 04 Aug 2022 - 08:58 - A3 in service - Lindi Bredenhann |
| 04 Aug 2022 - 08:55 - A4 in service stock still needs to be given to them by control - Lindi Bredenhann |
| 04 Aug 2022 - 06:36 - Received a call from Nora on 0813193680- she reports her mom is a 65 year old female who is known with High blood pressure which she takes medication for, the patient has been experiencing chest pain for approx 1 hour which is not improving and they are wanting someone to come out and assess her. Address is 3 Rocadale court, Ocean View. I advised the caller of private billing which she declined as she thought we were Metro, I offered to give to give her Metros correct contact number which she took down and said she would give them a call. - Abi Bussio |
| 03 Aug 2022 - 22:56 - Received a call from Nora on 0813193680- she reports her mom is a 65 year old female who is known with High blood pressure which she takes medication for, the patient has been experiencing chest pain for approx 1 hour which is not improving and they are wanting someone to come out and assess her. Address is 3 Rocadale court, Ocean View. I advised the caller of private billing which she declined as she thought we were Metro, I offered to give to give her Metros correct contact number which she took down and said she would give them a call. - Abi Bussio |
| 03 Aug 2022 - 16:20 - RV6 - reports x1 / 6yr old ? concussion . Pt to be taken to Medicross to see Dr. Sharney. - Angus Ross |
| 03 Aug 2022 - 16:08 - A1 called to say they have uplifted A3 and heading back to base. - Angus Ross |
| 03 Aug 2022 - 13:02 - Accidental telecare activation - 4 The Close - Mrs Donald - all in order - Lindi Bredenhann |
| 02 Aug 2022 - 14:57 - Anulle called for pt with Abdo cramps at Longbeach Woolworths - call diverted to Tyron and I called the caller back - non mem non med aid not accepting privt billing - - Advised of METRO and gave number - he will be contacting them - Lindi Bredenhann |
| 02 Aug 2022 - 08:12 - RV2 booked in service - Abi Bussio |
| 01 Aug 2022 - 21:30 - received a call from 0715406086 could her a few ladies voices in the back round no one spoke tried call back twice no answer and no membership linked to the number - Jarod Echardt |
| 01 Aug 2022 - 17:02 - Control received a call from Victor on an unknown number but he thinks that the contact number for him is as per their membership details including either 082 551 7279 or 021 782 7188 as he is highly concerned about his daughter . Caller resides at 7 De Waal road in Fish Hoek under membership 6201- the caller advised that his daughter is Judith and she had taken a bad fall and knocked her head while at work over the weekend, the patient went through to FBH but was then referred to GSH for a CT scan today. The caller advised that the patient left the area at approx 08h00 but has not yet returned home with the callers brother, the patient was due for a CT scan at GSH but the caller is unable to contact the patient since this morning and he has now become concerned about their where abouts, the caller also advised that he is partially blind and is unable to search for the GSh contact number and asked if we could assist with calling GSH- i advised the gentleman that i would try and contact GSh but there is no guarantee that i will get through as their lines are usually very busy- I contacted GSH on 0214049111 and managed to get through to the CT ward where i spoke to Anika on 0214044124, she advised that the patient has not been seen to in CT but if we contacted back on the same number for CT in approx 5 mintues time then she would try gain access to the hospital database regarding patients and i spoke to Anika in about 5 minutes she would try and find out more information regarding he patient is i could get her ID number- I contacted Anika back and she advised that under the patients ID number that the patient has not been to CT or anyone with their surname in the past 7 days- the patient was however reported to have been at the hand clinic/orthopaedic at approx 08h30 this morning but the hand clinic is now closed/we wont be able to contact them- when i was about to contact Victor back he phoned CMR back to advised that the managed to get through to the patient and that they were on their way home. - Abi Bussio |
| 01 Aug 2022 - 09:31 - Received a call from gentleman on 0797771197- the caller reports his domestic is having a bit of a self harm episode, the patient is trying to ingest Eucalyptus oil, the caller wanted to know if we can do anything to assist or if he should just take the patient straight through to hospital, i Advised the caller we can come out to the patient but if she refuses hospital transport then unfortunately we can not take the patient against her choice to hospital. The caller advised he would call back. - Abi Bussio |
| 01 Aug 2022 - 07:47 - Mr Swanson activated his myLifeLine Panic button to test that it is still working as they have not used it in so long - Abi Bussio |
| 01 Aug 2022 - 04:29 - Sarah called Time 04H10 ( Mem no: 3044 ) Mrs Raziet,s daughter. Said her mother;s sugar was low . Asked what it was she said 3.9 and asked if that was normal I said yes. Told her that I could send out medical assistance . She said she would do another test first. Told her that she could also give her mother a slice of bread with peanut butter adding a little bit of jam. Called Sarah back after 5 minutes she said her mother was doing fine. I asked if she was sure as I could still send someone out. She said NO her mother was much better. - Angus Ross |
| 31 Jul 2022 - 22:53 - Metro called wanted to know if CMR had any vehicle available for PVA in Masi. Advised we had no vehicle available. - Angus Ross |
| 31 Jul 2022 - 21:45 - METRO POLICE WAS ALSO INFORMED THAT SERVICES NOT NEEDED AS VEHICLE HAS BEEN REMOVED FROM SCENE. - Angus Ross |
| 31 Jul 2022 - 21:43 - ABIGAIL (KOMMETJIE FIRE )CALLED WANTED TO KNOW THE LOCATION AS TO WHERE THE INCIDENT HAPPENED AS THEY NEEDED TO DISPATCH A VEHICLE TO GO AND CHECK WHAT TYPE OF SPILLAGE IT WAS ON THE SURFACE. GAVE ABIGAIL THE LOCATION OF INCIDENT. - Angus Ross |
| 31 Jul 2022 - 21:40 - Kobus ( 0815418728 )called said he heard a loud bang at the 4 Ways Kommetjie road. Called Rv1 who said she drove pass the scene x1Vehicle drove over the pavement no injuries .
Towing services was on scene. CALLED TRAFFIC GENTLEMAN WHO ANSWERED SAID THAT THE CREW WORKING OUT IN FISH HOEK ONLY DO DUTY UNTIL 21H00. I WAS TOLD TO REPORT THE INCIDENT TO METRO POLICE SERVICES .RV1 ( REPORTED THAT THE LADY THAT WAS INVOLVED IN ACCIDENT WAS PUT INTO ONE OF THE TOWING VEHICLES AND TAKEN AWAY FROM THE SCENE. CALLED METRO POLICE AND KOMMETJIE FIRE INFORMED THEM OF ACCIDENT . CALLED THEM BACK AS (RV1) REPORTED THAT TOWING SERVICES REMOVED VEHICLE FROM SCENE. CALLED kOMMETJIE FIRE BACK TO STAND THEM DOWN , BUT WAS TOLD THEY WILL STILL SEND OUT VEHICLE TO SEE WHAT TYPE OF SPILLAGE WAS ON THE GROUND IN CASE THEY NEED TO CLEAN IT. - Angus Ross |
| 31 Jul 2022 - 20:36 - A3 - returned x1 ( 10L ) Mainline and x1 ( portable ) - Took out (x1 - 8L) and x1 ( Portable ) - Angus Ross |
| 31 Jul 2022 - 20:11 - Received call for Rosy regarding her neighbour Mr Pheiffer( Mem no: 3885 ) Hypoglycemic. Called H. Giloi to confirm if I could send in RV1 ( Mel ) at the time . Told him that I have asked on scene caller Nolene if situation within O/ V was safe . She informed me everything was fine , there has been no shooting incidents. H. Giloi gave go ahead for RV1 to go into O/V, but has advised me that if ( Rv1 ) reports otherwise that I contact him. - Angus Ross |
| 31 Jul 2022 - 06:37 - CAllled Heath @ +-04H00 told him that I had to send response vehicle and Ambi to 3 Taurus Close O/V ., but advised they go via O/V SAPS. Told him that early morning a Const. Msweli called so after 01H30 this morning to there was a stabbing in Rhino Road O/ V . SAPS vehicle was on scene at the time. They wanted CMR to come out and assess. Shortly after that Const. Msweli called again to say SAPS vehicle was stoned and had to move out of the area, and said CMR not to come to scene in O/V .Called Heath again @ +- 04H20. Told him spoke to Const. Msweli who said that they did not have a vehicle available to escort Rv2 & A3 into O/ V @3 Taurus Close and according to Const. Msweli things were quite. Heath was informed. - CMR GO |
| 31 Jul 2022 - 04:40 - CAllled Heath @ +-04H00 told him that I had to send response vehicle and Ambi to 3 Taurus Close O/V ., but advised they go via O/V SAPS. Told him that early morning a Const. Msweli called so after 01H30 this morning to there was a stabbing in Rhino Road O/ V . SAPS vehicle was on scene at the time. They wanted CMR to come out and assess. Shortly after that Const. Msweli called again to say SAPS vehicle was stoned and had to move out of the area, and said CMR not to come to scene in O/V .Called Heath again @ +- 04H20. Told him spoke to Const. Msweli who said that they did not have a vehicle available to escort Rv2 & A3 into O/ V @3 Taurus Close and according to Const. Msweli things were quite. Heath was informed. - Angus Ross |
| 31 Jul 2022 - 01:17 - Const. Msweli called back to say that their SAPS vehicle was being stoned and the vehicle had to pull out of Rhyno Str. Ocean View. She asked that CMR not send any vehicle to Ocean View and that she was going to make a OB entry on her side regarding the stoning of the SAPS vehicle . She informed me that she was still to call Metro. - Angus Ross |
| 31 Jul 2022 - 01:13 - Constable Msweli called asked if CMR could go out and attend to a person that was stabbed @ Rhyno Str. Ocean View .I asked if she called Metro Ambulance services she said NO. I told Const.Msweli that CMR is a private Ambulance service. She then told me that she will call Metro. - Angus Ross |
| 30 Jul 2022 - 21:09 - Mr Ross called in for a MVA near surfer's cnr 2xmva P3/G traffic and law enforcement on scene . no injuries - CMR GO |
| 30 Jul 2022 - 21:08 - Mr Ross called in for a MVA near surfer's cnr 2xmva P3/G traffic and law enforcement on scene . no injuries - Jarod Echardt |
| 29 Jul 2022 - 09:39 - Calls ( X3 ) received as of 09H10. Pollsmoor called was busy loading other two calls at the time . Advised Pollsmoor would call back ( Tel no: 0217001210 ) . Called back twice goes to voicemail. - Angus Ross |
| 29 Jul 2022 - 09:24 - Darren Barnard gone home not feeling well. - Angus Ross |
| 29 Jul 2022 - 09:06 - Vehicles booked in service - A4 - time 08H45 / A3 - Time 09H00 / A2 - Time 09H05 - Angus Ross |
| 29 Jul 2022 - 00:17 - received a call from lady who 9 cormorant circle who has seen RV1 at D.Behr that where she has got CMR number off wanted to know is this the number that she must phone for her neighbour who walked to her place to say that she is not feeling to good when asking what is wrong with the neighbour she cant tell me but will phone back if anything happens 0217830277 - Jarod Echardt |
| 28 Jul 2022 - 13:45 - Female caller 0217970048 called from Plumstead wanting to know how it works if she needs an ambu to come out - Mom took fall and not able to get up. I advised her our location and closer service (ER) - I did tell the caller if she does not come right to Please call us again. - Lindi Bredenhann |
| 28 Jul 2022 - 01:08 - TOC- 00h42- I received a call from Sister De Klerk at Olive Wing, Nerina Gardens on 0217826106- The caller advised me that they have a patient who is a 69 year old female with a bleeding peptic ulcer, I advised the caller that it is not a problem and that we could send someone out to assess the patient but there would be private bill staring at about R1000.00 and increasing depending of Level of Care, the caller then advised that the patient had a BP of 87/76, i advised the caller that i understand that the patient BP is 87/76 and she has a peptic ulcer but we do need to advise her of private billing which is normally sent via an invoice, the caller advised that it was fine and that they will keep the patient and give her bovril to assist with her blood pressure without even consulting with the patient regarding the private billing. I tried to convince the caller that it would need to be mentioned to the patient about the private bill and the caller advised not to worry and they would monitor the patient. I advised the caller that i would phone back shortly to see how the patient is doing. I contacted Lindi to advise her of the situation due to the Nursing Sister not even consulting with the patient regarding to the private bill even though the patient has a low BP and that the nursing staff are pretty much refusing the private bill for the patient and that if when i recontact them if they still refuse an ambulance fee for the patient then i can give them the metro ambulance contact number- Lindi is going to speak to H.Giloi and then advise me further. TOC-01h08. Sister De Klerk has phoned back and reports that she spoke to the patients son who has requested that someone comes out to assess the patient. - Abi Bussio |
| 27 Jul 2022 - 18:44 - Mr Mebble called said her husband was at FBH today. Her husband is on Ritalin and received a script that he needs to get medication at the pharmacy tomorrow. Husband,s BP currently standing at 169/102. Asked Mrs Mebble what was the normal BP for her husband . She said two years ago his BP was 120 / 70. Told Mrs Mebble I could send out Para to assess . She said no and that the husband was fine for now. Told Mrs Mebble she could take another BP after 30 minutes and she,s most welcome to call CMR again and we could send someone out to assess him. She said she would do that. - CMR GO |
| 27 Jul 2022 - 18:29 - Mr Mebble called said her husband was at FBH today. Her husband is on Ritalin and received a script that he needs to get medication at the pharmacy tomorrow. Husband,s BP currently standing at 169/102. Asked Mrs Mebble what was the normal BP for her husband . She said two years ago his BP was 120 / 70. Told Mrs Mebble I could send out Para to assess . She said no and that the husband was fine for now. Told Mrs Mebble she could take another BP after 30 minutes and she,s most welcome to call CMR again and we could send someone out to assess him. She said she would do that. - Angus Ross |
| 27 Jul 2022 - 15:58 - Dannielle from Netcare 911 called regarding call CMR did this morning @ 06 H30( Call no : 20220727/3 ) . Advised DAnnielle called completed pt was taken to FBH.
- CMR GO |
| 27 Jul 2022 - 11:40 - Dannielle from Netcare 911 called regarding call CMR did this morning @ 06 H30( Call no : 20220727/3 ) . Advised DAnnielle called completed pt was taken to FBH.
- Angus Ross |
| 27 Jul 2022 - 01:37 - TOC-01h34. Caller phoned on 0832592847 to report that he was trying to get through to the Cape Town Municipality to report a leaking pipe as he does not have a contact number number for them, i advised the caller that we are not connect to Cape Town municipality directly and provided him with the contact number to report the burst burst pipe according to google. - Abi Bussio |
| 26 Jul 2022 - 20:49 - TOC20h44. Received a call from a gentleman at 69 Capricorn road, Ocean View. He reports he has an adult female on the side of the road who is vomiting blood and he wanted to know if an ambulance could come out and take the patient through to hospital as she does not have private transport, i advised the caller that we could dispatch an ambulance no problem but there would be a private bill if the patient is not a member of CMR, the caller asked if there was any other service that he could contact without private billing, i advised the caller that he could contact the metro Ambulance service on 0219370500 and he said thank you and that he would do that, the line was very bad and broken up so it was difficult to get more information regarding the caller. - Abi Bussio |
| 26 Jul 2022 - 18:18 - RV5 reports he has come across a taxi that has been pulled over by SAPS, people getting into fights, 1x person pulled out of taxi and pepper sprayed and arrested, RV5 continuing home - Abi Bussio |
| 26 Jul 2022 - 11:01 - My Lifeline Mrs Ward Cottage K10 - accidental activation - Lindi Bredenhann |
| 26 Jul 2022 - 08:20 - Claudia from eduexcellence called with regards to kid that was bitten by another kid and drew blood and was calling to askif the kid hasnt had their tetanus injection should they be take, it was advised that they should be taken through. T.O.C - 08H14 , tel number 021 785 2992 - Tyron Thomas |
| 25 Jul 2022 - 12:56 - TOC-12h54. Received a call from 0741973433- the patient wanted to know if we could transport him to his doctor appointment tomorrow at CMC and then take him home once his appointment was completed, i advised the patient that it is not something we offer but i could try someone who could assists with transporting the patient and he advised all was fine he had another arrangement he could try. - Abi Bussio |
| 25 Jul 2022 - 12:00 - Received a missed call from 0834446734- accidental contact, i spoke to the caller - Abi Bussio |
| 25 Jul 2022 - 11:19 - Netcare Thulani called for a primary call in Hermanus - He then realized that he spoke to CMR and not CMC - he will be contacting them. - Lindi Bredenhann |
| 25 Jul 2022 - 10:30 - TOC-10h23. I received a call from David from Euphoria- he wanted to confirm that the new headsets had been deliver and were working well, i advised that they were delivered and so far we have had no issues - Abi Bussio |
| 25 Jul 2022 - 10:28 - TOC-10h23. I received a call from David from Euphoria- he wanted to confirm that the new headsets had been deliver and were working well, i advised that they were delivered and so far we have had no issues - Abi Bussio |
| 25 Jul 2022 - 10:15 - TOC-10h06. I Received a call from valerie on 0217870201 she reports that there is an adult male approx in his 70s living in a shack near Redhill, the patient has got only one leg as he has lost his other, the patients foot is now started to swell in certain areas and has become very red, the caller reports that the patient is that of FBH where he was last seen to and they gave him 1 week worth of antibiotics which did not really help him so the caller gave him some tramadol and paracetamol for pain, she is trying to help the patient as much as possible as the patient is unable to get himself to hospital. The caller wanted to know if there she can do anything else or if we could go out and assess the patient, i advised the caller that we could go out to assess the patient and that there would be a private bill starting at approx R1000.00 and will increase depending on patient's level of care, alternatively she could contact Metro ambulance regarding the patient and i gave her their contact number which she said she would do. The caller also advised that she will go get the patient some anti-septic and bandages and assist the patient in trying to care for his wound as the caller is concerned that the patients wound might split or become infected. - Abi Bussio |
| 25 Jul 2022 - 07:09 - A1 reports- 1x maroon taxi broken down at 17th avenue, direction Fish Hoek, ?no more fuel- Traffic been notified - Abi Bussio |
| 24 Jul 2022 - 22:21 - cancel a call from E/A it was a ALS transfer from MPMH to Gatesville spoke to Heath about call - Jarod Echardt |
| 24 Jul 2022 - 17:26 - As per the previous call with Taryn on 0826461923 we will be going out to assess the patient under call number 20220724/2 - Abi Bussio |
| 24 Jul 2022 - 16:59 - As per the previous call with Taryn on 0826461923 we will be going out to assess the patient under call number 20220724/2 - Abi Bussio |
| 24 Jul 2022 - 14:01 - As per the previous call with Taryn on 0826461923 we will be going out to assess the patient under call number 20220724/2 - Abi Bussio |
| 24 Jul 2022 - 14:00 - I received a call from Taryn on 0826461923- she advised that Dr Sims who is her families GP put her 4 year old son on Prednisone on Friday for inflamed tonsils, since being put on the medication the patient has been urinating up to 4 times an hour, the caller wanted to know if she could take the patient off the prednisone due to the urination or if she must rather leave it, I advised the caller that i would need to consult with one of my medics about this and then i could give her a call back, she was happy with that. I spoke to H.Giloi who advised that we could not advise the caller of that without the patient being assessed or consulting with the patients doctor, the next option would be for the caller to contact the ER to be able to consult with a doctor about the patient. I contacted the caller back and advised her of my consult with the above medic and she advised that while we were off the phones she contacted Dr Bells rooms who are currently open and they would get Dr Bell to contact her back, the caller also wanted to know if Diabetes could lead to the constant urination and she wanted to know if that was something that we could diagnose, i advised her that it was not something we could diagnose over the phone and the patient would need to be assessed by a doctor for that or be assessed in person, the caller then advised that she would wait for Dr Bells call back and if she did not come right then she would phone CMR back to have her son assessed. - Abi Bussio |
| 24 Jul 2022 - 13:11 - I received a call from EuropAssistance on 0800444367 they wanted to know if we could assist with a transfer of a patient from TMH to VPH- i advised that is not a problem and if they could send it through to the web dispatch so i can get all the details to confirm- The caller then advised that she is unable to get in contact with VPH so the patient has not yet been accepted to VPH but could we go fetch the patient and take the patient through to VPH, i advised the caller that we need to have the patient be accepted at VPH or have a response from VPH in order to collect the patient incase they do not accept if the crews were to just show up with the patient at VPH- she then advised that she wanted to know if we had an alternative contact for VPH for us to try and call them to have the patient accepted and i advised that we did not- The caller then advised that it was fine tha tshe would continue to try get in contact with VPH to have the patient accepted there and if she comes right then she would phone back- they could not provide us with a Ref number either due to the patient having not been accepted - Abi Bussio |
| 24 Jul 2022 - 12:26 - TOC-12h25. Received a call from Pena at Muizenburg shark spotters for a patient having multiple seizures- patient is a 52 year old- the patient also had a brain surgery about 6 months ago- while on the phone to Pena he advised that metro had arrived and all was sorted on that side and hung up the line - Abi Bussio |
| 24 Jul 2022 - 09:52 - TOC-09h49. Received a call from a doctor at VIC who advised that she has a patient that needs to be transferred to TMH- the patient was brought through to VIC by CMR from address 12-5th avenue, Fish Hoek, I advised the doctor that we could do the transfer no problem but there would be a possibility of a private bill as the patient is not a member of CMR so the best advise to make sure that the patients medical aid gets the transfer authorised would be to phone Netcare911 directly for the transfer. The doctor said that she would do that. - Abi Bussio |
| 24 Jul 2022 - 09:45 - I called EuropAssistance anda dvised them of the quotation - Abi Bussio |
| 24 Jul 2022 - 09:44 - TOC-09h35. Received a call from Lance at EuropAssistance 0800444367 for a quotation from CMC to 7th avenue, Grassy Park- CA patient for palliative care- I spoke to Bianca and she told me to quote EuropAssistance approximately R1800.00 as it is a Bonitas patient. Bianca could not give me exact quote for the patient as her quotations are at the office. - Abi Bussio |
| 23 Jul 2022 - 22:36 - A4 ,s pt was seen at FBH , but was told to take pt to VIC as pt would need a scan, Depart time to VIC - A4 & RV2 was - 22H00 ..Arrival time for A4 / RV2 @ VIC 22H30
Call no: 20220723/10
- Angus Ross |
| 23 Jul 2022 - 18:58 - Christopher from Metro called wanted to know if we had ambi available for incident in Masi. Told him no vehicles available. - Jarod Echardt |
| 23 Jul 2022 - 18:42 - R100 rand was given to A4 crew for 2 2ltr milk but was divert on to a call - Jarod Echardt |
| 23 Jul 2022 - 16:21 - received a call from 0737012304 while his driving on Kommetjie road asking what is the nearest hospital for him to take his 18 month old baby thats fallen off a jungle gym advised that FBH is the nearest hospital that open caller that his driving to FBH now - advised that CMR can meet them on the side of the road while saying that caller was pulling in to FBH emergence area - Jarod Echardt |
| 23 Jul 2022 - 13:12 - RV3 requested a ambo for a female child that was hit in the face with a hockey stick well logging the call RV3 call up and said cancel the call the mom will take the PT. privately to hospital - Jarod Echardt |
| 23 Jul 2022 - 07:56 - received a call from nurse Bradley for a Pt. that A1 crew that transported to KH he was saying that the letter that came with the Pt. saying that she must go to RMC but the PT. medical is not accepted there when the crew phoned RMC - Nurse Bradley phoned RMC himself asking if the medical aid is accepted there witch is by receptions Nicole at RMC - PT. now need to be transported to RMC from KH but KH needs to log it though E/A - Jarod Echardt |
| 23 Jul 2022 - 00:29 - RV1 ( Greg ) sent out to a call in Lake Michelle Noordhoek. Greg reported seeing smoke coming from Masi area and asked for Kommetjie fire to be contacted. Called Kommetjie Fire station who reported that they have sent one of their vehicles out there already. - Angus Ross |
| 22 Jul 2022 - 15:39 - received a call from 0829619082 fro his daughter who has fallen off the swing set a school on to her head since he has fetched her she has not stop crying - caller asked where are we based said Fish Hoek and the are at 4 Orchard Close in Lakeside - he said is fine will take her in the car - Jarod Echardt |
| 22 Jul 2022 - 12:23 - received from Lauren asking was to come and give her mom a voltaren injection advised that I need to ask my ops manager - advised that we dont do the injection she will haved to arrange a doctor home vested - caller sound a bit annoyed when telling her that we don't do it 0605670363 - Jarod Echardt |
| 22 Jul 2022 - 09:03 - A3 in service - Lindi Bredenhann |
| 21 Jul 2022 - 18:50 - Sarah Cookney , member #3995 from 137 runciman drive simonstown called, her father has stage 4 CA, didn't mention where and has arthritis also and is extreme pain where she cant move him, she called asking if someone can come out and give some form of pain medication. It was told that only a doctor can do that, prescribe and give to leave at home but within CMR if any form of medication is given , Pt must be transported to hospital. Pt is under Dr Shannon Odell and she will give her a call to see what avenues to take and possible call back. - Tyron Thomas |
| 21 Jul 2022 - 15:40 - Received Cape Town Emergency service Ref no: 1001353785 - Angus Ross |
| 21 Jul 2022 - 15:38 - Lady called ( Cell No: 0611377904 ) said there was a electric pole alight in Masi.@ Amakhaya GuQu close to Homeward Extension. She said she could not get hold of Kommetjie Fire Dep. Called Kommetjie Fire Dep. who said they would send out a vehicle. Called on scene caller back she said the community is trying to put out fire themselves . Received a call from Kolelwa from Kommetjie fire . I gave her the contact number of onscene caller.. - Angus Ross |
| 21 Jul 2022 - 14:51 - Darren Z informed control that A2 steering faulty, A2 crew to move over to A1 . A2 to be taken to Red Circle by T. Vermaak and Danni Upton. - Angus Ross |
| 21 Jul 2022 - 11:10 - Laura called ( Mem no: 4334 ) Land line no: 0217824235 Called wanted to know if CMR could transport her father through to Constantiaberg or Tokai Melomed. Told her we can , but Laura said she first need to get the letter from their GP . She said she might transport her father via private transport or if she changes her mind she will contact CMR. Father to go for blood transfusion. - Angus Ross |
| 21 Jul 2022 - 10:54 - Miss call showing on control room mobile phone . Called no: 0826901390 . Goes to voicemail. - Angus Ross |
| 20 Jul 2022 - 20:22 - Hannes called earlier for his son that had a fall over the weekend. There was a laceration on the back of the head and it was glued close. Now it opened and it is bleeding slightly - caller non member wanted to know if we can come out - I advised the caller I can send a veh out no need to be members and that we can assess, if able to close with steri strip will be able to do so and if not able to will give advise of what to do . I advise the caller that it is difficult for me to say what can be done over the phone as I am not able to assess, but the other option is to take him to ER or dr room (not sure if they are still open). The caller asked me about call out fee and I told him - He said he is going to let us know. I made it clear to pls let us know I can definitely send a veh out - Lindi Bredenhann |
| 20 Jul 2022 - 20:22 - Hannes called earlier for his son that had a fall over the weekend. There was a laceration on the back of the head and it was glued close. Now it opened and it is bleeding slightly - caller non member wanted to know if we can come out - I advised the caller I can send a veh out no need to be members and that we can assess, if able to close with steri strip will be able to do so and if not able to will give advise of what to do . I advise the caller that it is difficult for me to say what can be done over the phone as I am not able to assess, but the other option is to take him to ER or dr room (not sure if they are still open). The caller asked me about call out fee and I told him - He said he is going to let us know. I made it clear to pls let us know I can definitely send a veh out - Lindi Bredenhann |
| 20 Jul 2022 - 18:54 - A3 reports MVA @ Westlake . Traffic on scene . No injuries. - CMR GO |
| 20 Jul 2022 - 18:52 - A3 reports MVA @ Westlake . Traffic on scene . No injuries. - Angus Ross |
| 20 Jul 2022 - 18:50 - Eugene reported that he knocked his head and pt,s residence. ( For head). H.Giloi has been informed. H.Giloi said he will inform Darren , Taryn. - Angus Ross |
| 20 Jul 2022 - 18:05 - Heath and Darren Z was contacted to report the MVA on Oukaapse Weg ...Called both cell numbers went to voicemail. - Angus Ross |
| 20 Jul 2022 - 14:34 - Sis Hanna @ Noordhoek Manor Frailcare called said RV1 ( David ) did not leave yellow copy of the PRF and she requested ECG strip for their record ppurposes. Called David ( RV1 ) who said he will take a copy of PRF and ECG strip to Noordhoek Manor during the course of today. - Angus Ross |
| 20 Jul 2022 - 14:30 - A4 - reported one short splints was used on pt . They were unable to get splint back . And whoever goes out to TMH to collect splint. - Angus Ross |
| 20 Jul 2022 - 08:40 - test - Angus Ross |
| 19 Jul 2022 - 21:38 - As per last OB entry- a vehicle will be dispatched under call 20220719/10 - Abi Bussio |
| 19 Jul 2022 - 21:30 - TOC-21h17. i Received a call from Mr Dunn on 0828543222- the patient has recently been diagnosed with a cardiac condition where his heart is unable to pump enough fluid which then leads to a build of fluid on his lungs- the patient started taking new medication this afternoon called Verahexal 240 SR and Lasix 40mg, the patient reports that he thinks that the medication might be making him feel ill as he has been feeling nauseous and vomiting but the vomiting is also making him feel weak, he wanted to know if someone could advise him on something to take for the nausea or give him something for it as he is really feeling unwell, i advised the patient that we could come out and assess him but if they were to give the patient medication he would need to go through to hospital for further care and monitoring which the patient was not too keen on so i advised that we could try and arrange a medic to phone the patient to try and explain to him what he could take for the nausea or maybe just assist him with some advice, the patient asked that we have someone call him. I spoke to H.Giloi and explained the whole situation to him, he advised that he would give the patient a call and then advise control on the outcome. Membership-8076 - Abi Bussio |
| 19 Jul 2022 - 13:34 - RV6 reports Dwelling alight behind the house on property in Hawthorne Rd, Faerie Knowe, no occupants of the house, no injuries - water unit and pump onscene from Kommetjie Road, FH fire enroute as well - asked to arrange SAPS as well as there are a lot of people crowding the scene, making it difficult for the pump to do its job - this has already been organised, spoke to Sergeant McMaster at FH SAPS, she will dispatch a van - Ashlee Alpes |
| 19 Jul 2022 - 13:30 - House alight Palm Avenue, Faerie Knowe - E68A and skid unit onscene - Ashlee Alpes |
| 19 Jul 2022 - 09:28 - 0215514922 - asking for advice on how to get her mom home from FBH to 4th Avenue, non clients, mother does not necessarily need to be in an ambulance - advised to contact Care Transport and see if they can assist her - provided the numbers - Ashlee Alpes |
| 19 Jul 2022 - 08:35 - A2 in service: M.Sulter and D.Upton - Ashlee Alpes |
| 19 Jul 2022 - 07:08 - RV5 reports MVA fender bender at the fourways, no injuries, no services required - towing onscene and sorting it out - Ashlee Alpes |
| 19 Jul 2022 - 06:59 - Received a call from EA requesting assistance with a P2 abdominal call in Ocean view- i advised them unable to assist- unable to assist due to protesting in the area as per D.Zimmerman - CMR GO |
| 19 Jul 2022 - 00:26 - Received a call from EA requesting assistance with a P2 abdominal call in Ocean view- i advised them unable to assist- unable to assist due to protesting in the area as per D.Zimmerman - Abi Bussio |
| 18 Jul 2022 - 14:13 - CAlled ( Subcouncil 19) Tel no: 0214449459 spoke to Aphiwe . Told her received a call from Mr Newton about the pipe burst at Noordhoek Sports field. - Angus Ross |
| 18 Jul 2022 - 13:59 - CAlled received from Mr Newton ( Cell no: 0723233065 ) said he was at the Noordhoek Sports Field and there is a pipe burst. Advised Mr New ton to call municipality.He said he would do that. - Angus Ross |
| 18 Jul 2022 - 13:17 - Logged by L Bredenhann: W/up missed voice call - 0693582589 - called the number back no answer - non member on system - Angus Ross |
| 18 Jul 2022 - 10:28 - My Life ine was activated . Called Mrs Brown back unable to get through . Called Chris son inlaw to Mrs Brown . Who said that Mrs Brown,s phione not working. Dispatched RV2 ( P1 ) to 29 Simonstown Road F/H. Chris called back to say his Mrs Brown was fine and no Ambulance service needed . Stood RV2 down. Chros called back again asking where Ambi was , explained that he called back to say no ambi needed. He then swore said he will cancel My Life Line as it,s a waste of time. Lindi called Chris back > he was adamant that no Ambi needed. Chris will make provision for an extra key will notify CMR once that is done. - Angus Ross |
| 18 Jul 2022 - 08:08 - Angela ( Cell No; 0832297331 ) called said that there has been a breakin over the weekened. Seh had problem getting through to F/H SAPS. Called F/H SAPS spoke to Sergant Wilschut he said he will send out vehicle . to 2 Central Road / Epex court - Angus Ross |
| 18 Jul 2022 - 07:56 - Rv1 ( David ) called wanted to know if he could consult with Dr . Walters. Heath contacted to confirm if RV1 ( David ) could go ahead and consult with Dr. Walters. Heath said it was fine ( RV1 - David ) could go ahead and consult with Dr. Walters. RV1 ( David ) contacted advised H.Giloi gave go ahead for him to call Dr. Walters. - Angus Ross |
| 18 Jul 2022 - 07:49 - RV5 called said he was on his way to Red Circle to uplift Morgan then to Toyota to uplift Heath. - Angus Ross |
| 18 Jul 2022 - 07:41 - A4 mob to Red circle - Angus Ross |
| 18 Jul 2022 - 06:51 - RV6 D.Behr came along a fender pender at the 4 ways no injury's on scene - Jarod Echardt |
| 17 Jul 2022 - 19:08 - received a call from 0832667501 called 4 times and goes to voice mail so does the home number 021 782 1988 - Jarod Echardt |
| 17 Jul 2022 - 18:24 - Received a call from taryn on 0826461923- she reports that she gets bad panic attack which her doctor normally administers a calming medication to her for, the medication is given to her in injection form and she wanted to know if we could do the same for her, i advised we dont issue calming medication without the patient going through to hospital, the caller advised currently she does not want that so she is going to trying her normal calming techniques with breathing, taking a bath and drinking some tea. If the patient doesnt feel better then she will phone back - Abi Bussio |
| 17 Jul 2022 - 15:09 - I received a call from Sister Shlie on 0870980452- She reports that she is at the Kenilworth Clinic and they need a 33 year old female patient 12 days post C-Section to be transported to VPH, the patient has a BP of 140/100 and Pulse of 130, the patient is a psyche patient but is not violent, she has been accepted by Dr Benjamin and is on Discovery medical aid. I advised the caller that it was not a problem to send an ambulance but i did need to advise them of the possibility of private billing if the medical aid for any reason does not pay, the sister reported that she would need to contact the patients husband and then phone me back, the husband told the sister to cancel the call. The sister phoned back to advise that the husband wants the patient ambulance to be stood down UFN - Abi Bussio |
| 17 Jul 2022 - 13:52 - Received a call from Tagitha on 0624304606- she was trying to follow up on an ambulance that was supposed to be dispatched to their residence last night- i advised the caller that we had not received the call on our side and they maybe contacted Metro- i contacted Metro on the callers behalf who advised that they had not received a call for the above address yet but we could log a call- the call was for a 22 year old male know with TB and coughing up blood and generally feeling unwell. The call has been logged with metro for now under REF 1213. The address is 2 Uiltjie court, Milky lane, Ocean View - Abi Bussio |
| 17 Jul 2022 - 09:38 - I contacted Tania back and advised her to try Pisces or Orca Industries as advised by H.Giloi for oxygen cylinder refill - Abi Bussio |
| 17 Jul 2022 - 09:29 - Tania-0766828045- requesting if we know where she can take her oxygen cylinders to be refilled- i advised her that i would find out and then get back to her. - Abi Bussio |
| 17 Jul 2022 - 09:27 - Received a telecare from Mr Donald at 4 the close, he advised all was well and it was accidental activation. - Abi Bussio |
| 17 Jul 2022 - 08:07 - As per OB entry noted at 16 Jul 2022 - 08:28 - the electrodes from A4 have now been located and been placed back into stock - Abi Bussio |
| 16 Jul 2022 - 19:53 - declined a call from Netcare do to it been in Franschhoek - Jarod Echardt |
| 16 Jul 2022 - 19:53 - Received a call from O/Veiw SAPS for a mentally ill female need to be transported has they are scared to transport in their vehicles as she will hurt herself 3 freida court hydra ave in O/View Metro REF#1599 - Jarod Echardt |
| 16 Jul 2022 - 17:14 - TOC-17h08. Received a call from the above contact number but had no response (0845091308- I tried phoning the number back but no answer, i then tried to contact her NOK, he reports all should be well as she is out walking the dog currently but he will ask her to phone us back once she gets back. - Abi Bussio |
| 16 Jul 2022 - 15:08 - receievd a call from Elize regarding her mom who resides at 1 Palm Grove, Silverglades on 0732017533. TOC-15h03. Adult female feeling very unwell, patient has been vomiting and generally looking unwell -0815801512- On scene reports that the patient thinks she has a cold, Patient does not have a gallbladder, vomited and now feeling better. She will phone back if she begins to feel worse. - Abi Bussio |
| 16 Jul 2022 - 11:58 - Received a call from 0748095215- no response on the other line, tried phoning back and the line did not ring - Abi Bussio |
| 16 Jul 2022 - 10:09 - received a call from Calvin at ER24 on 084124 for a call at Evergreen Retirement Village in Muizenburg for a adult male in his 70s with high blood sugar- 70 year old male with high blood sugar. Discovery Medical. 0827818105- Anton. Ref E202207160214. On scene caller reports call been cancelled as they took the patient privately to hospital. - Abi Bussio |
| 16 Jul 2022 - 09:22 - Received a call from D.Zimmerman who reports that there was a large cloud of black smoke over Masi, ?Shacks alight, RV5 turned around to go and have a look and everything appeared to be calming down as the smoke is getting lighter and settling. ?whatever was burning is now out. - Abi Bussio |
| 16 Jul 2022 - 08:28 - A4 crews have just come to the control room and reported that 30 electrodes are missing from the vehicles- Tyron reports nothing is supposed to be missing as Princess cleaned up after the last patient and Princess is currently not answering her phone. Last seen in the back of the vehicle. - Abi Bussio |
| 15 Jul 2022 - 16:08 - received a call from EA for a call from TMH to MPMH and then back to TMH advised that we don't have vehicles available - Jarod Echardt |
| 15 Jul 2022 - 16:02 - received a call from EA for a call from TMH to MPMH and then back to TMH advised that we don't have vehicles available - Jarod Echardt |
| 15 Jul 2022 - 12:54 - received a call from Stepping Stones Clinic in Kommetjie for a PT that is at Stellenbosch Clinic that needs to go to Stepping Stones asper the caller theyre driver is there with PT. at the moment but the clinic want let the driver take the PT. by himself - as i said that i need to get a price for the transfer from the billing office the caller said no it fine they will make other plans (0764053756) - Jarod Echardt |
| 15 Jul 2022 - 11:33 - Called received from Mrs Kari Zanlleo , 0716641672. Called for advise, reports 2 c rather large clots came out of nose, no active bleeding at the moment. Advised to monitor and if she has any active bleeding or feels unwell she is welcome to call us. - Jarod Echardt |
| 15 Jul 2022 - 10:07 - Alpha1 completed vehicle check and booking in service. - Jarod Echardt |
| 15 Jul 2022 - 09:42 - Mr Rowe Telecare activated , ? due to loadshedding. Contacted Next of Kin, suggested we dispatch a vehicle and they advised us not to as this happens every loadshedding. They are sure he is fine. Client number 3536 - Jarod Echardt |
| 15 Jul 2022 - 09:16 - Alpha 1 completed at Pisces, returning to base via Engen - Jarod Echardt |
| 15 Jul 2022 - 09:06 - A2 reports in service 09:02.... starting washing of vehicles - Jarod Echardt |
| 15 Jul 2022 - 07:14 - Kathryn from Sarah Valley ( Cell no: 0845003309 ) called said that one of her tenants elderly gentleman 69yr old ( Mr. Gus Thompson ) went missing . He has Alzheimer's . Dressed in Blue Golf shirt , black K- Way jacket and has head full of grey hair. Sarah asked if anyone brings Mr. Gus to CMR by any chance that CMR pls contact her on her cell. - CMR GO |
| 14 Jul 2022 - 21:37 - Kathryn from Sarah Valley ( Cell no: 0845003309 ) called said that one of her tenants elderly gentleman 69yr old ( Mr. Gus Thompson ) went missing . He has Alzheimer's . Dressed in Blue Golf shirt , black K- Way jacket and has head full of grey hair. Sarah asked if anyone brings Mr. Gus to CMR by any chance that CMR pls contact her on her cell. - Angus Ross |
| 14 Jul 2022 - 15:15 - TOC09:16 Received a call from Noordhoek Superette & Butchery 021 785 1121 saying she think someone was electrocuted but then people in the back round saying he was not and PT saying he is fine does not want medical attention at time of call caller stood CMR down whiles on the phone - Jarod Echardt |
| 14 Jul 2022 - 13:29 - TOC09:16 Received a call from Noordhoek Superette & Butchery 021 785 1121 saying she think someone was electrocuted but then people in the back round saying he was not and PT saying he is fine does not want medical attention at time of call caller stood CMR down whiles on the phone - Jarod Echardt |
| 14 Jul 2022 - 10:32 - TOC09:16 Received a call from Noordhoek Superette & Butchery 021 785 1121 saying she think someone was electrocuted but then people in the back round saying he was not and PT saying he is fine does not want medical attention at time of call caller stood CMR down whiles on the phone - Jarod Echardt |
| 13 Jul 2022 - 22:45 - Received call from Martha Buckle, 5 Briar Close, Silverglades, mem 8980, saying she cant find her mylifeline device, asked if i can see it on map, told her i would get someone to phone her tommorow as i dont know the device number to call it., she was happy with that - Ronald Windell |
| 13 Jul 2022 - 17:32 - Telecare activation for Mr Rowe. Called his cell NO: 0828082154 got through . Mr Rowe said he was fine. - Angus Ross |
| 13 Jul 2022 - 14:19 - Telecare activated by mistake as per call received by Mrs Quirk. ( Mem no: 4334 ) Tel no 021 7824235. - Angus Ross |
| 13 Jul 2022 - 10:45 - As per H. Giloi ( A4 ) off run due to residence that they have been to was infectious and mouldy. Crew to go home and shower then come back to base afterwards. 3rd Up crew member ( Megan ) will be dropped off at base. - Angus Ross |
| 13 Jul 2022 - 09:53 - Telecare activation for Mr Rowe. Called his cell NO: 0828082154 went to voicemail.Called landline 021 7865714 got through . Mr Rowe said he was fine . - Angus Ross |
| 13 Jul 2022 - 06:46 - Received a call from Gloria for a call in Pelican park- i advised her i do not have any vehicles available in that area - Abi Bussio |
| 13 Jul 2022 - 06:31 - Received a call from Gloria for a call in Pelican park- i advised her i do not have any vehicles available in that area - Abi Bussio |
| 12 Jul 2022 - 19:29 - Telecare activation for Mr Rowe- he advised all is well and is trying to have his telecare sorted out so it doesnt go off every load shedding - Abi Bussio |
| 12 Jul 2022 - 18:59 - TOC-18h56. Call from Cindy at EA to confirm that the transfer from Worcester to Panarama has been completed- i advised her that it is has and already been closed on the web dispatch from our side - Abi Bussio |
| 12 Jul 2022 - 17:41 - Mr Douglas ( Cell No: 0832857441 ) Called to say his mother is lost in Mountain . Mother stays ouit in 24 Gleneagle Way Welcome Glen. He gave his mothere,s number as 0646571605. Tried calling Mrs Douglas went to voicemail. Ca;lled again Mrs Douglas answered said that she was with a lady on mopuntain and the lady was going to help her to get home . Mr Douglas was informed . He said he was contacted and was told that they would assist the mom back down the mountain. - Angus Ross |
| 12 Jul 2022 - 16:49 - UNknown gentleman called there was a white taxi with about 7 guys inside . They got out start assaulting another gentleman . Gentleman wanted contact details of Ocean View SAPS. Told him I would contact SAPS. Called Ocean view SAPS spoke to Const Sokota. Told her about the incident. She said she will dispatch a vehicle to Crayfish Factory out in Witsand. - Angus Ross |
| 12 Jul 2022 - 11:46 - Telecare received for Mr Rowe. Called Mr Rowe on 02828082154 . He said everything was fine. - Angus Ross |
| 11 Jul 2022 - 21:13 - A2 reports no injuries on scene- crew continuing home - Abi Bussio |
| 11 Jul 2022 - 21:08 - Fire notified for the call- they will dispatch a vehicle - Abi Bussio |
| 11 Jul 2022 - 21:05 - A2 reports- 1x adult female G- fire requested for vehicle versus street light - Abi Bussio |
| 11 Jul 2022 - 21:04 - A2 reports while on route back form VPH they have come across a MVA- corner of M3 and Paradise road, Towing and traffic on scene, crews will investigate and provide a further sitrep once they have one - Abi Bussio |
| 11 Jul 2022 - 20:35 - Caller is Johnny 0783421123 at 29 Glenoak road, Glen Cairn. TOC-20h11. Caller reports his wife is a 31 year old female who started to experience a numbness on her right hand which has now radiated up her arm and causing severe pain, caller is very panicked and not sure what to do. TOC-20h15. Caller advised that the pain has now gone away but she also had a pain her top lip, which has now gone away, no dropping to her body at all. Caller spoke to Dani on Rv2 who spoke to the caller to get some more information. No movement of the patients arms with her eyes closed, equal strength in both hands and no further pain. Patient is known with Panic attacks and stress. After consulting it was decided that they will remain at home and monitor the patient and will phone back if required. Caller advised to phone back if he wants to and was offered for us to come out and refused for now. - Abi Bussio |
| 11 Jul 2022 - 20:20 - Caller is Johnny 0783421123 at 29 Glenoak road, Glen Cairn. TOC-20h11. Caller reports his wife is a 31 year old female who started to experience a numbness on her right hand which has now radiated up her arm and causing severe pain, caller is very panicked and not sure what to do. TOC-20h15. Caller advised that the pain has now gone away but she also had a pain her top lip, which has now gone away, no dropping to her body at all. Caller spoke to Dani on Rv2 who spoke to the caller to get some more information. No movement of the patients arms with her eyes closed, equal strength in both hands and no further pain. Patient is known with Panic attacks and stress. After consulting it was decided that they will remain at home and monitor the patient and will phone back if required. Caller advised to phone back if he wants to and was offered for us to come out and refused for now. - Abi Bussio |
| 11 Jul 2022 - 18:57 - A lady phoned membership number 9247 asking if we do stiches we do not as her husband knock his head on a jungle jim advised - told her she can go to there GP or a hospital as they where not at home at the time of the injury - CMR GO |
| 11 Jul 2022 - 14:00 - A lady phoned membership number 9247 asking if we do stiches we do not as her husband knock his head on a jungle jim advised - told her she can go to there GP or a hospital as they where not at home at the time of the injury - Jarod Echardt |
| 11 Jul 2022 - 07:30 - Received a call form 0783143814- caller reports it was accidental and all is well. - CMR GO |
| 11 Jul 2022 - 07:30 - Received a call form 0783143814- caller reports it was accidental and all is well. - Abi Bussio |
| 11 Jul 2022 - 04:27 - Received a call form 0783143814- caller reports it was accidental and all is well. - Abi Bussio |
| 10 Jul 2022 - 20:03 - Received a call form 0783143814- caller reports it was accidental and all is well. - Abi Bussio |
| 10 Jul 2022 - 19:57 - Received a telecare activation from Mr Rowe- all is well. - Abi Bussio |
| 09 Jul 2022 - 06:45 - Mr.Rowe telecare went phoned back all in order with Mr.Rowe - CMR GO |
| 08 Jul 2022 - 22:27 - Mr.Rowe telecare went phoned back all in order with Mr.Rowe - Jarod Echardt |
| 08 Jul 2022 - 18:41 - TOC-17h47. Received a call from 0787938209- caller reports she has just come home from work and it was reported to her that her 5 year old son has drank some tablets off the side of the road, she is not sure what tablets they were but she wants to know what she can do, i advised the caller that unfortunately from our side there is not much that we can do due to not knowing brand of tablet the patient took or how many, i advised the caller that if she is concerned she should rather take her son through to hospital to be assessed. The caller advised she would do so. - CMR GO |
| 08 Jul 2022 - 17:51 - TOC-17h47. Received a call from 0787938209- caller reports she has just come home from work and it was reported to her that her 5 year old son has drank some tablets off the side of the road, she is not sure what tablets they were but she wants to know what she can do, i advised the caller that unfortunately from our side there is not much that we can do due to not knowing brand of tablet the patient took or how many, i advised the caller that if she is concerned she should rather take her son through to hospital to be assessed. The caller advised she would do so. - Abi Bussio |
| 08 Jul 2022 - 13:37 - Received a call from SIMS and spoke to Ntako on 0119665008 for a call at 70 Orchestra street in Steenberg- i advised of no vehicles available. Adult female known hypertensive with Bp of 175/100 - Abi Bussio |
| 08 Jul 2022 - 11:44 - David called to report that Alison had seen a container a lite in Corsica avenue, Capri- Fire are already aware of the call - Abi Bussio |
| 08 Jul 2022 - 05:39 - Telecare activation for Mr Rowe . Called Mr Rowe several times his cell goes to voicemail, landline phoned goes to voicemail. Called his partner cell no: 0829091419 . She answered said Mr Rowe was fine. I asked that they try and sort out the device , because everytime there is loadshedding CMR receives comms via telecare to call Mr Rowe. She will call later to try and sort this out. - Angus Ross |
| 07 Jul 2022 - 22:20 - Telecare activation for Mr Rowe ( cell No; 0828082154 ) Unable to get through on cell number . Called Mr Rowe,s partners number ( Cell NO: 0829091419 ) lady answered said Mr Rowe doing OK. - Angus Ross |
| 07 Jul 2022 - 20:53 - Called Duncan back he said that the gentleman had a generator on , in his room with closed doors and windows and the fumes got too much for him , therefore he felt dizzy. Asked Duncan if gentleman still needed medical attention he said NO , gentleman fine and was sitting outside and eating. Advised not to keep generator inside room where there was no ventilation. Duncan said generator already taken out of the room. - Angus Ross |
| 07 Jul 2022 - 20:47 - Gentleman by the name of Duncan called ( Cell No : 0710592162 ) said someone has been electrocuted. I asked Duncan to calm down and asked if the gentleman that he says was electrocuted ( To check if that person was conscious and talking . Duncan spoke to the gentleman who said he was fine and there was no electrocution involve. Duncan said the gentleman said he was just tired. Duncan apologised for calling. Advised Duncan I will call him back _ +- 2 minutes) so that he could have a look and see what was wrong with the gentleman. - Angus Ross |
| 07 Jul 2022 - 07:26 - Mrs Buckle ( Cell no: 0721207041 ) called said she received a message that she needed to charge her My Life Line device . Mrs Buckle said she did not receive her My Line device as yet and she paid R850.00 for the device. Told Mrs Buckle that I would forward info to the relevant person and ask that they contact her in the morning . She asked to be called after 09H00. - CMR GO |
| 06 Jul 2022 - 23:52 - Mrs Buckle ( Cell no: 0721207041 ) called said she received a message that she needed to charge her My Life Line device . Mrs Buckle said she did not receive her My Line device as yet and she paid R850.00 for the device. Told Mrs Buckle that I would forward info to the relevant person and ask that they contact her in the morning . She asked to be called after 09H00. - Angus Ross |
| 06 Jul 2022 - 21:44 - Telecare activation for Mr Rowe .Mem no: 3536 ( Called Mr Rowe on his landline no: 0217865714) He said everything was fine. - Angus Ross |
| 06 Jul 2022 - 21:35 - Mrs Thomas called ( Cell no : 0824659067 ) MEM No; 3856 . She asked if CMR could come out and assist getting her mother into their vehicle in the morning . Mrs Thomas,s mother is due for an operation tomorrow at Victoria hospital. Asked Mrs Thomas to give control a call in the morning at 06H00 and if there is vehicle available then I could send vehicle out there to assist getting her mother in to the vehicle. Mrs Thomas did mention that her mother is under the impression that if she was to be loaded into the Ambi she will then remain at hospital. Therefore she only needs assistance getting her mother into her vehicle , and will go to Vic via private transport. - Angus Ross |
| 06 Jul 2022 - 16:36 - Received a call from Kristy 0662356730 Membership number 9825 for her 17month old baby that might of swallowed a piece of plastic - baby has thrown up and now and then gags a little bit - asked RV2 to speak to the lady - Jarod Echardt |
| 06 Jul 2022 - 15:11 - D.Zimmerman took a call for a adultM SOB @12:35 0733558287 call has handed over to Metro - lady phoned back asking where is the ambo asked for the ref number she was given from metro it was the wrong ref that she gave - phone metro to find out if they dispatched a vehicle dispatcher said that they got no vehicles in the area at all new ref number is 1490 - Jarod Echardt |
| 06 Jul 2022 - 08:43 - RV2 in service @08:39 - Jarod Echardt |
| 05 Jul 2022 - 20:22 - Telecare activation for Mr Rowe ( Called Mr Rowe on his landline no: 0217865714) He said everything was fine. - Tyron Thomas |
| 05 Jul 2022 - 14:29 - Telecare activation for Mr Rowe ( Called Mr Rowe on his landline no: 0217865714) He said everything was fine. - Angus Ross |
| 05 Jul 2022 - 01:49 - 0834525860 Caroline, thinks she has a DVT, her leg has been painful for a few days, her calf is not terribly painful and is rock hard. I started asking her about adress and if she was a member of CMR, she explained that she is not a member of CMR but is on a medical aid. I explained how the billing works and that I could send someone out and go from there. caller decided to give a call to her medical aid and will get back to me if needed - Monique Joubert |
| 05 Jul 2022 - 00:36 - I managed to Speak to Mr Rowe himself. all is well, The activation is confirmed to be part of the load shedding. - Monique Joubert |
| 05 Jul 2022 - 00:34 - I spoke to the dependant of Richard Rowe, who advised me that his telecare has been going off alot due to load shedding and she is sure all is well - Monique Joubert |
| 04 Jul 2022 - 23:56 - Richard Rowe, 161 McFarlane Road, Simons Town. Teelcare activation due to load shedding - Monique Joubert |
| 04 Jul 2022 - 17:16 - Calvin,s contact no: 0765655776 - Angus Ross |
| 04 Jul 2022 - 17:15 - Metro called asked if CMR could assist with an MVA in Fish Hoek Main Road close to Caltex Fresh Stop. Metro Ref no: 2193. Metro gave number of on scene caller ( Calvin ) Called Calvin he said he was in contact with ER24 and they already dispatching a vehicle. Called Metro back told them that Calvin said ER24 already on route to MVA scene. - Angus Ross |
| 04 Jul 2022 - 16:47 - Mr Reto ( Cell NO: 0724208778 ) owner of Dog that was knocked earleir. - Angus Ross |
| 04 Jul 2022 - 16:46 - Called owner of the dog ( Mr Reto ) Dog name : Shucktee . Owner said he was at the vet dog is on a drip , and breathing . Mr Reto still waiting on feedback from Vet. - Angus Ross |
| 04 Jul 2022 - 14:01 - Gentleman called ( Cell no: 0836828763 ) said he is from Shane,s towing and wanted to know if CMR was aware of Motorcycle accident in Scarborough. Told him Ambo has been dispatched. - Angus Ross |
| 04 Jul 2022 - 11:18 - TOC - 10H34 - Carina called ( Cell no: 0834488462 ) said her dad has CA . Her mother called to say that her dad is vomitting and was not looking too good . She asked if CMR could send out a vehicle to go and assess her dad. Rv1 was dispatched . H.Giloi advised not to send RV so far of the area . and asked that Ambo be dispatched . Received another call at the time . carina called back call diverted to D. Behr at the time . D. Behr came to inform control that Carina called back to say no medical assistance required and that her father was fine. Informed H.Giloi. - Angus Ross |
| 04 Jul 2022 - 07:27 - TOC - 07H20 - Nolene ( Cell no :0842991091 ) called said one of their staff members had a seizure . She said that one of the staff members then through him with water. She wanted to know if CMR could come out and assess . Asked Nolene if they were members she said NO. Advised there would be a private bill. . She consulted with some one at work who then said it,s fine CMR don,t need coming out , as pt,s brother was on his way to fetch him and then take him to hospital. - Angus Ross |
| 04 Jul 2022 - 06:40 - Earlier this morning i received a call from a gentleman in Vredendal- he reported that he had a truck that needed medical assistance- i advised the gentleman that we run from fish hoek but i could give him national contact numbers for ambulance services- i handed over contact numbers for Metro, ER24 and Netcare, the caller could not understand why they had a contact number for CMR when they are so far out. - Abi Bussio |
| 03 Jul 2022 - 23:58 - Received a call from Leonie on 0812713441- she reported her 16 year old son stabbed himself in the hand, she is unaware of how he did that, his dad has assisted in slowing down the bleeding, the caller wanted to know if we could come out and assist, i advised her that we could come out and assess the patient but if he required stitches then he would need to go through to hospital, the caller spoke to her husband while i was on the phone and he advised that the patient would need stitches so they are going to take him through to hospital to be seen to. - Abi Bussio |
| 03 Jul 2022 - 19:55 - Received a call from Leonie on 0812713441- she reported her 16 year old son stabbed himself in the hand, she is unaware of how he did that, his dad has assisted in slowing down the bleeding, the caller wanted to know if we could come out and assist, i advised her that we could come out and assess the patient but if he required stitches then he would need to go through to hospital, the caller spoke to her husband while i was on the phone and he advised that the patient would need stitches so they are going to take him through to hospital to be seen to. - Abi Bussio |
| 03 Jul 2022 - 15:32 - Received a call from Kerry Anderson 0837479488, she has hurt her back. There are no doctors open at the moment and she wanted to know if we come out to none members and how that works. I explained that we do, we would charge a call out fee and if we transport we would send the bill to the medical aid. We are not able to give a patient pain medication and allow them to remain at home due to the dangers of adverse reactions. Caller said not to worry she is not really keen to go to hospital but would call back if need be or take herself to a hospital - Monique Joubert |
| 03 Jul 2022 - 14:26 - Gillian 0722022562 her mom has not been well and has been diagnosed with a perforated bowl. Mom has an appointment at Sh for the 20th but mom is in a worse state. Caller wanted to know if we are able to take her straight ot GSH to get her admitted. I explained that we are not able to bypass facilities in this case. We would assess her and transport her to FBH and the Dr would need to make the decision for her to be admitted. She wanted to know if her mom would get seen to quicker if we took her or if is would make a difference for treatment. I explained that it does not matter if a patient arrives via ambulance or via private transport. all pts get triaged and get treated according to the triage colour with regards to time frame. Caller asked what the cost would be if we transported mom as she was not a member of CMR I advised that it depended on what treatment mom was requiring but the starting price is R267. She then asked if we would be able to help if mm did need to go to GSh from FBH hospital. I advised her that that was absolutely a possibility I would need to get a quote for her from the accounts department once we know what level of care would be required for mom - Monique Joubert |
| 03 Jul 2022 - 13:49 - Rv1 left his portable radio at a scene this am, received a call to advise that the radio is at 1 Bato Street, Glencairn heights. RV1 now mobile to collect Radio - Monique Joubert |
| 03 Jul 2022 - 08:49 - Received a call from Wendy at Woolworths, Harbour bay Simons Town, for one of her staff members that has had nose bleeds from yesterday and it is not stopping. He is not feeling great. I explained to Wendy that we are a private ambulance service and there would be a private bill. She was not aware of this and thought we are a public service. I gave her 112 to call - Monique Joubert |
| 03 Jul 2022 - 08:47 - A4 Lance and Tarryn checks completed, radio check done, time check done - Monique Joubert |
| 03 Jul 2022 - 08:43 - Correction Andre and Craig on A1 - Monique Joubert |
| 03 Jul 2022 - 08:43 - A1 in service Andre and Taryn, Checks completed, time check and radio check completed. - Monique Joubert |
| 03 Jul 2022 - 08:35 - A2 in service, Murray and Dani U vehicle checks completed radio checks completed. - Monique Joubert |
| 03 Jul 2022 - 07:00 - TOC-22h38. Metro phoned to report an MVC on Glen Cairn Express way, unknown amount of vehicles involved as the call came to them through 107- On scene contact 0745341039. Metro Ref 2085. On scene caller reports she heard and saw a vehicle crash on Glen Cairn express way as the power went out at 22h00, RV5 went over that pass at 22h19 and reported 1x vehicle accident which was already busy being cleared. I advised metro about this and that it was most likely the accident that RV5 came across, Edwin from metro advised that he could not go on Possibilities and that fire had just requested an ambulance on that scene while i was on the phone with them. i contacted fire and spoke to Tracey who reportedly spoke to Metro and she reported that the scene had already been cleared. Metro reports that the scene was cleared at 22h57. - CMR GO |
| 02 Jul 2022 - 23:03 - TOC-22h38. Metro phoned to report an MVC on Glen Cairn Express way, unknown amount of vehicles involved as the call came to them through 107- On scene contact 0745341039. Metro Ref 2085. On scene caller reports she heard and saw a vehicle crash on Glen Cairn express way as the power went out at 22h00, RV5 went over that pass at 22h19 and reported 1x vehicle accident which was already busy being cleared. I advised metro about this and that it was most likely the accident that RV5 came across, Edwin from metro advised that he could not go on Possibilities and that fire had just requested an ambulance on that scene while i was on the phone with them. i contacted fire and spoke to Tracey who reportedly spoke to Metro and she reported that the scene had already been cleared. Metro reports that the scene was cleared at 22h57. - Abi Bussio |
| 02 Jul 2022 - 22:30 - RV5 reports roadway cleared- vehicle standing free on the scene and returning to his residence - Abi Bussio |
| 02 Jul 2022 - 22:27 - TOC-22h19. MVa-2 cars involved, D.Zimmerman came across the incident, he will investigate and advise further- 1 vehicle involved, driver and passenger having an argument and the passenger grabbed the steering wheel. Both occupants are being taken home privately and the car is being taken by the towing services. - Abi Bussio |
| 02 Jul 2022 - 08:10 - Received a call from Ms Wood, her husband has had a nose bleed that wont stop until he holds pressure on the bridge of his nose. I advised caller that at this time I did not have vehicles available. But in the interim continue to hold that pressure. Place a cold compression on the base of his neck and one on his forehead and keep holding pressure. Caller said not a problem she would do that. I advised caller that I would call her back in a few minutes and go from there. she was very happy with that. I called caller back 08:08 she advised me that the bleeding had stopped and no need to send somone out. I advised her that if it happened again to please call back - Monique Joubert |
| 01 Jul 2022 - 01:54 - Received call from metro ref #0494, time of call @ 01h33 (unable to get name of caller) for house alight in ocean view, 11 cheetah street with Pt trapped and asked if we can assist. Called heath for advice. Was told to call fire, called fire and spoke to lady saying that it is their protocol to let metro know, told her they have handed it over to us and state there is a Pt trapped but she is unaware of it. Asked if they are standing off on scene , they are and she liaised with her officer on scene and said that all Pts are out and accounted for. Called metro back and handed call back over to them. Fire said they will call if anything changes but for now, no medical assistance needed. - Tyron Thomas |
| 30 Jun 2022 - 22:16 - Received a telecare activation form Mr Rowe- 161 Macfarlane road, Simons town- caller advised all is well- Activation due to loadshedding - Tyron Thomas |
| 30 Jun 2022 - 17:25 - Received a telecare activation form Mr Rowe- 161 Macfarlane road, Simons town- caller advised all is well- Activation due to loadshedding - Abi Bussio |
| 30 Jun 2022 - 11:40 - A1 mobile to RC to fetch A3 - Jarod Echardt |
| 30 Jun 2022 - 03:12 - Ridaa from Metro called asked if CMR had Ambulance available for a pt out in Simonstown. Told Ridaa no ambulances available. - Angus Ross |
| 30 Jun 2022 - 02:11 - Called Mr Rowe,s cell number ( 0828082154 ) again got through . He said there was no emergency and everything was fine. - Angus Ross |
| 30 Jun 2022 - 02:02 - RV1 ( D.Behr ) gone out to 161 Macfarlane Road Simonstown. As per Rv1 he rang bell several times , due to loadshedding bell not working . He tried knocking on gate no answer. Tried calling on cell cell and landline several times goes to voicemail. After several attempts getting hold of Mr Rowe advised Rv1 to stand down. - Angus Ross |
| 30 Jun 2022 - 01:29 - Tele care received to call Mr Richard Rowe.. Calle cell and landline number twice both goes to voicemail. Called D.Behr. to go and check up to see if Mr Rowe was OK. Cell no 0828082154 - Landline 0217865714 - Angus Ross |
| 29 Jun 2022 - 21:49 - Gentleman called ( 02178555512 ) said his father needed to be transported to FBH. Asked if they were members of CMR he said NO. Advised CMR is a private ambulance service and there would be a private bill for transportation. Asked if he called Metro he said NO and asked for Metro,s contact number . Gave him Metro contact number. - Angus Ross |
| 29 Jun 2022 - 20:45 - Darren Z called said building alight next to Long Beach Medical Centre. Multiple pumps on scene. - Angus Ross |
| 29 Jun 2022 - 20:36 - Darren Z called asked if anyone one contacted CMR regarding a fire . Told him no one called. - CMR GO |
| 29 Jun 2022 - 20:36 - Darren Z called asked if anyone one contacted CMR regarding a fire . Told him no one called. - Murray Sulter |
| 29 Jun 2022 - 17:29 - telecare activation for Mr Rowe - all in order - Murray Sulter |
| 29 Jun 2022 - 17:15 - received a call from Virgina 0834261983 to see if we received a lifeline panic alert for her mom Ann Mc Adams membership number (3095) but nothing come though - offered to send a vehicle out to see if her mom it fine she said no she will come down to her moms place 33 Simonstown road Fish Hoek to check on her - try to call lifeline device but went to voice mail - advised if she needs anything to call back. - Murray Sulter |
| 29 Jun 2022 - 11:10 - received call from 0229312960 from a lady who stay Porterville just of the N7 for a couple with a baby thats not doing to well - Jarod Echardt |
| 29 Jun 2022 - 10:35 - Phoned the number back a gentleman answered the phone said that everything is fine for a adult male that fell - Jarod Echardt |
| 29 Jun 2022 - 10:32 - received a call from 0818205959 call no person spoke - call back number went to voice mail - Jarod Echardt |
| 29 Jun 2022 - 10:26 - 08:30 omitted RV2 in service - CMR GO |
| 29 Jun 2022 - 09:32 - 08:30 omitted RV2 in service - Murray Sulter |
| 29 Jun 2022 - 09:32 - A4 in service - Murray Sulter |
| 29 Jun 2022 - 09:31 - Telecare activation Mr Rowe 161 mcfarlin road - due to loadshedding, all is in order - Murray Sulter |
| 29 Jun 2022 - 09:30 - A1 In Service - Murray Sulter |
| 29 Jun 2022 - 09:02 - A2 in service
- Murray Sulter |
| 29 Jun 2022 - 08:54 - RV1 In Service D.Behr and student Dylan - Murray Sulter |
| 29 Jun 2022 - 08:08 - Shift change: crews: RV1: D.Behr, RV2: E.Haevenga, A1: A.Yon & K.Mstewni, A2: J.Mortenson & R.Van Der Mevwe, A4: T.Thomas & P.Khumalo - Angus Ross |
| 29 Jun 2022 - 06:59 - M.Sulter taking over from A.Ross in control. Using Mr Ross's profile until 8 when harri arrivies - Angus Ross |
| 28 Jun 2022 - 23:06 - Mr.Eric Ambrose called said he was transported by a CMR Ambulance yesterday and he thinks that he forgot his cell phone on the Ambulance . Told Mr Ambrose that I would leave word with the dispatcher on day shift and hear if any cell phone was found on Ambulance that transported him to hospital.. Mr Ambrose said if the cell phone is to be found that CMR pls contact him on 021 5967794 - Angus Ross |
| 28 Jun 2022 - 22:45 - Called Darren Z informed him about the light that came onn , on A3 dashboard. He said vehicle is due for a service tomorrow and it,s ok for A3 crew to stay on vehicle until the morning. - Angus Ross |
| 28 Jun 2022 - 22:41 - A3 ( Andre ) Called said light came on dashboard ( Timing Belt ) ..Went off came back on again. Darren Z informed. - Angus Ross |
| 28 Jun 2022 - 20:45 - Telecare received for Mr. Richard Rowe @ 161 Mc Farlane Road Simonstown. Called Mr Rowe he said everything was fine. - Angus Ross |
| 28 Jun 2022 - 20:36 - TOC - 20H08 . Gentleman called said he was calling from Klerksdorp requested an Ambulance. Told him we based in Cape Town ( Fish Hoek ) . He said he will check again for Ambulance service close to him. - Angus Ross |
| 28 Jun 2022 - 18:46 - Received a call from Metro- requesting assistance with a call in Ocean View- advised of no vehicles available. - Abi Bussio |
| 28 Jun 2022 - 18:45 - Received a call from Sister ann at Silvermine village on 0217890695- she reports that a patient is living at Cottage 93- Dr Cleveland has requested that the patient goes through to TMH for a Vitamin K Infusion as the patient has an INR of above 10, the doctor has arranged it with the hospital but the patients wife is unable to drive and therefore request an ambulance- Shortly after the nursing sister phoned back and advised that the patients daughter will be coming through to take him to hospital privately. - Abi Bussio |
| 28 Jun 2022 - 17:41 - Received a call from Sister ann at Silvermine village on 0217890695- she reports that a patient is living at Cottage 93- Dr Cleveland has requested that the patient goes through to TMH for a Vitamin K Infusion as the patient has an INR of above 10, the doctor has arranged it with the hospital but the patients wife is unable to drive and therefore request an ambulance- Shortly after the nursing sister phoned back and advised that the patients daughter will be coming through to take him to hospital privately. - Abi Bussio |
| 28 Jun 2022 - 09:49 - Received a call from Metro requesting assistance with an accidental injury in fish hoek- advised them of no vehicles available - CMR GO |
| 28 Jun 2022 - 09:35 - Received a call from Metro requesting assistance with an accidental injury in fish hoek- advised them of no vehicles available - Abi Bussio |
| 28 Jun 2022 - 08:50 - Received a call from Metro requesting assistance with an accidental injury in fish hoek- advised them of no vehicles available - Abi Bussio |
| 28 Jun 2022 - 07:01 - @20:45 received a call from John Mendis - Pt shot O/V - Femur (bullet went through)- pt cons and talking - I did advise him that I will contact METRO - NO saps on scene yet only Neighborhood watch, Call logged with METRO Nicole - Ref 2584 @21:01 Metro rerouted an AMbulance that was in O/V to the gunshot and as per John SAPS also arrived on scene. - CMR GO |
| 27 Jun 2022 - 22:23 - @20:45 received a call from John Mendis - Pt shot O/V - Femur (bullet went through)- pt cons and talking - I did advise him that I will contact METRO - NO saps on scene yet only Neighborhood watch, Call logged with METRO Nicole - Ref 2584 @21:01 Metro rerouted an AMbulance that was in O/V to the gunshot and as per John SAPS also arrived on scene. - Lindi Bredenhann |
| 27 Jun 2022 - 20:36 - Telecare activation 161 Mc Farlane road activation due to Loadshedding - soke to Member no emergency - Lindi Bredenhann |
| 27 Jun 2022 - 18:48 - Vivica from Clue De Cap called ( Tel No: 021 7015008 ) asked what has happened to the pt that was transported by CMR Crew this morning as pt,s son called TMH and was told pt not there . Told Vivica pt was taken to TMH via casualty this morning. Advised she call casualty to confirm if pt has been moved to a ward. - CMR GO |
| 27 Jun 2022 - 18:39 - Vivica from Clue De Cap called ( Tel No: 021 7015008 ) asked what has happened to the pt that was transported by CMR Crew this morning as pt,s son called TMH and was told pt not there . Told Vivica pt was taken to TMH via casualty this morning. Advised she call casualty to confirm if pt has been moved to a ward. - Angus Ross |
| 27 Jun 2022 - 15:09 - Kashiefa ( Cell no: 0793864384 ) called said her friend called said their son who stays at 26 Capri Corn Way Ocean View is very aggressive and looks like he needs medical attention. Kashiefa said she has called SAPS Ocean View who has informed her that she needed to call for an Ambulance. Told Kashiefa that CMR is a private Ambulance service and that there would be a private bill. I asked if she has contacted Metro , she said No and asked for Metro,s contact number.. Gave Metro contact number. - Jarod Echardt |
| 27 Jun 2022 - 13:20 - 0695747451 @ 24 Harmony road Capricorn - A lady called on behalf of a lady who is SOB chest pain asked if they are members she said no advised of private billing she cant afford that then handed over metros number - Jarod Echardt |
| 27 Jun 2022 - 12:29 - Mr. Richard Rowe telecare went phoned back everything was fine with him - Jarod Echardt |
| 27 Jun 2022 - 10:45 - Mrs Curry ( Cell no: 0720798459 ) called said she has been contacted twice regarding her My Life Line . she knows she was suppose to get a new device. Transferred call to Lisa . - Angus Ross |
| 27 Jun 2022 - 10:01 - A1 ( Thomas Vermaak ) informed control that the pt ( Mr Willem Du Plessis ) That was transported to CMC forgot his wallet in Ambo. CAlled Christopher the friend of Mr Du Plessis informed him about the wallet . Christopher to collect wallet at CMR office after 16H30. - Angus Ross |
| 27 Jun 2022 - 07:11 - @19:25 Mr Whitney called for a shooting incident in OV - Vygies Court Leo Road - 2 x pt's 1 shot in the back and the other pt he was not to sure about. I called T Theron for advise as I could not get hold of D Zimmerman at that time. Taryn then was going to try Darren again while I speak to METRO. When I spoke to METRO they did receive the call already : REF 2015, but it was pending. I also spoke to Murray from FB1 but they were enroute to GSH with a transfer. Taryn then advised if Metro have not yet disp, to send a veh from our side as per auth from Darren. I then phoned SAPS O/V and spoke to Const Fambali, they did receive the call but was not going to send out veh due to it being loadshedding and Law enforcement veh being stoned earlier that evening by the community - I told the const that there are injured pt's and if they are not going to the scene, we cannot go in due to safety reasons, she said again they are not going in until the lights come back on. I asked her what time it comes on and she said at 8pm. I spoke to Taryn again and we are not to go in but if pt is able to get to charge office can still assist. I then called the caller back and he then handed the phone to John Mendis from FB Volunteers, I explained to John the situation regarding SAPS and asked him if there is any way that they would be able to get the pt to SAPS charge office then we would be able to assist from there. He was going to let me know. He also confirmed 1 x pt is blue and 1 x pt is red. In Between this R Human also called for the call and I advised him that we have received the call and what the current situation is. He said 2 red pt's but I informed him one is apparently blue. I kept on following up with METRO control to see if they have a veh. Mr D Terry also started posting on the w/up EVAR group and did mention that CMR and METRO was not willing to go in etc. With permission from D Zimmerman I put a message out explaining our situation with SAPS. At about 8pm Murray from FB1 informed me that Metro Ambu 11 is onoute. I called METRO control and they confirmed but could not advise where the veh is coming from. I enformed Darren and Taryn that Metro 11 is on their way. @+-08:07 Another mess came out from Mr Terry saying that scene is safe and then a couple of min after that scene not safe - SAPS / Law enforcement were on scene and they are pulling out of the area, Just prior to that SAPS did speak to me again advising law enforcement going in and I told the cons that METRO Ambu 11 is enroute . @ 20:15 Mr America called me from METRO control wanting to know if we have a veh on scene as he was informed that we were there, I told him we do not have a vehicle and that we handed the call to them. he told me that Metro 11 is coming from GSH and there is load shedding all the way , I advised him that currently we are not able to assist (pls note Metro 11 was disp and mob at +-8pm when I spoke to METRO so METRO 11 most likely was already well on their way when Mr America spoke to me). Another mess came up on the Evar group that Councilor Leill-Cock took the injured pt privately and a Law enforcement veh took the blue pt to SAPS. I heard on the METRO radio that Ambu 11 was going to continue to FBH because the injured pt taken from the scene is most likely having to go to GSH. I spoke to Taryn and Darren to keep them updated - I asked Darren if we must send a veh to SAPS for the Blue pt declaration (no one requested yet).For now not to send veh. - CMR GO |
| 26 Jun 2022 - 21:27 - @19:25 Mr Whitney called for a shooting incident in OV - Vygies Court Leo Road - 2 x pt's 1 shot in the back and the other pt he was not to sure about. I called T Theron for advise as I could not get hold of D Zimmerman at that time. Taryn then was going to try Darren again while I speak to METRO. When I spoke to METRO they did receive the call already : REF 2015, but it was pending. I also spoke to Murray from FB1 but they were enroute to GSH with a transfer. Taryn then advised if Metro have not yet disp, to send a veh from our side as per auth from Darren. I then phoned SAPS O/V and spoke to Const Fambali, they did receive the call but was not going to send out veh due to it being loadshedding and Law enforcement veh being stoned earlier that evening by the community - I told the const that there are injured pt's and if they are not going to the scene, we cannot go in due to safety reasons, she said again they are not going in until the lights come back on. I asked her what time it comes on and she said at 8pm. I spoke to Taryn again and we are not to go in but if pt is able to get to charge office can still assist. I then called the caller back and he then handed the phone to John Mendis from FB Volunteers, I explained to John the situation regarding SAPS and asked him if there is any way that they would be able to get the pt to SAPS charge office then we would be able to assist from there. He was going to let me know. He also confirmed 1 x pt is blue and 1 x pt is red. In Between this R Human also called for the call and I advised him that we have received the call and what the current situation is. He said 2 red pt's but I informed him one is apparently blue. I kept on following up with METRO control to see if they have a veh. Mr D Terry also started posting on the w/up EVAR group and did mention that CMR and METRO was not willing to go in etc. With permission from D Zimmerman I put a message out explaining our situation with SAPS. At about 8pm Murray from FB1 informed me that Metro Ambu 11 is onoute. I called METRO control and they confirmed but could not advise where the veh is coming from. I enformed Darren and Taryn that Metro 11 is on their way. @+-08:07 Another mess came out from Mr Terry saying that scene is safe and then a couple of min after that scene not safe - SAPS / Law enforcement were on scene and they are pulling out of the area, Just prior to that SAPS did speak to me again advising law enforcement going in and I told the cons that METRO Ambu 11 is enroute . @ 20:15 Mr America called me from METRO control wanting to know if we have a veh on scene as he was informed that we were there, I told him we do not have a vehicle and that we handed the call to them. he told me that Metro 11 is coming from GSH and there is load shedding all the way , I advised him that currently we are not able to assist (pls note Metro 11 was disp and mob at +-8pm when I spoke to METRO so METRO 11 most likely was already well on their way when Mr America spoke to me). Another mess came up on the Evar group that Councilor Leill-Cock took the injured pt privately and a Law enforcement veh took the blue pt to SAPS. I heard on the METRO radio that Ambu 11 was going to continue to FBH because the injured pt taken from the scene is most likely having to go to GSH. I spoke to Taryn and Darren to keep them updated - I asked Darren if we must send a veh to SAPS for the Blue pt declaration (no one requested yet).For now not to send veh. - Lindi Bredenhann |
| 26 Jun 2022 - 18:54 - Metro called wanted to know if CMR had any Ambo available for an assault case in Ocean View. Advised no Ambulance available. - CMR GO |
| 26 Jun 2022 - 17:35 - Metro called wanted to know if CMR had any Ambo available for an assault case in Ocean View. Advised no Ambulance available. - Angus Ross |
| 26 Jun 2022 - 15:06 - Lady called ( Cell no : 0795983580 ) said she was calling from Mpumalanga in Bethal requesting an Ambulance. Told her she came through to Cape Medical Response and we were based in Cape Town. - Angus Ross |
| 26 Jun 2022 - 12:48 - Marilyn from NSRI Kommetjie called said there was a second incident a surfer ( Concussed ). A4 sent out. A4 reported x1 A/M/P3/G . pt was assessed pt signed RHT. WAtsap sent tio Darren Z to inform him of the second incident and that pt signed RHT. - Angus Ross |
| 26 Jun 2022 - 12:46 - Melanie took a call from a gentleman by the name of Sam Du preez . who said he received a call that his son was concussed and out in the water. Melanie and A4 was dispatched P1 at the time . Darren Z was informed . Sam called back to say his son was safe out of the water and was with him. Sam said No medical assistance was required. Rv1 and A4 stood down. Darren Z was informed. - Angus Ross |
| 25 Jun 2022 - 23:01 - Received a call from Nazina on 0217891815 at Silvermine village who reported that she has a 97 year old female patient that she would like some advice on. The caller reported that the patient was given Voltimeez (a tablet for vomiting/nausea) which comes in 4mg tablets- the caller advised that the patient took her first tablet at 18h30 for nausea but the patient landed up vomiting at 19h30 so the caller gave the patient another tablet at 20h30 but she has just realised that the patient has now vomited again- the caller is concerned that she may have given the patient too many tablets and was looking for some advice- i asked Mel on RV1 to please consult with the caller and the feedback given was that the caller would phone back if the patient begins to feel worse and she is currently feeling better after vomiting. - Abi Bussio |
| 25 Jun 2022 - 19:34 - Telecare activation for Mr Richard Rowe-161 McFarlane road, Simons Town- called on his cell number provided by his membership- a lady answered and advised that all was well - Abi Bussio |
| 25 Jun 2022 - 19:06 - Call logged for glass in road way with CCT - intersection Kommetjie rd and OU Kaapse weg - Service Request Reference Number:
9112958835 - CMR GO |
| 25 Jun 2022 - 18:11 - Call logged for glass in road way with CCT - intersection Kommetjie rd and OU Kaapse weg - Service Request Reference Number:
9112958835 - Lindi Bredenhann |
| 25 Jun 2022 - 15:17 - 0728632818 Pocket dial - Lindi Bredenhann |
| 25 Jun 2022 - 13:30 - Unknown number called - no one speaking on the other side just music playing - call ended - Lindi Bredenhann |
| 25 Jun 2022 - 11:45 - Telecare 161 McFarlane road - activation due to Loadshedding no emergency - - Lindi Bredenhann |
| 25 Jun 2022 - 10:24 - Crews: RV1 Mel, RV2 Zayd, A2 Thomas and Craig, A3 Fiona and Tracey, A4 Darren B and Princess(d) Khumbi (n), Control Lindi - Lindi Bredenhann |
| 25 Jun 2022 - 08:36 - Crews: RV1 Mel, RV2 Zayd, A2 Thomas and Craig, A3 Fiona and Tracey, A4 Darren B and Princess(d) Khumbi (n), Control Lindi - Lindi Bredenhann |
| 25 Jun 2022 - 06:54 - Earlier this evening at about 19h30- i received a call from a gentleman on 0848240651- he reported that his 2,5 year old daughter is complaining of a headache, sore jaw and has a temperature which had just peaked to 40 degrees, they gave the patient ibrufen about 5 minutes earlier. The caller wanted to know if they should take the patient straight through to causality at CMC or what should they do. Lindi was still in the control room and i consulted with her who advised that they should monitor the patient over the next 30 minutes to see if the ibrufen begins to work ut if not then it is advised to phone CMR back or take the patient through to CMC to be assessed. Another thing that the caller can do is remove the patients clothing and sponge her down with a luke warm cloth to see if that helps. The caller has not yet phoned back. - CMR GO |
| 25 Jun 2022 - 06:35 - Earlier this evening at about 19h30- i received a call from a gentleman on 0848240651- he reported that his 2,5 year old daughter is complaining of a headache, sore jaw and has a temperature which had just peaked to 40 degrees, they gave the patient ibrufen about 5 minutes earlier. The caller wanted to know if they should take the patient straight through to causality at CMC or what should they do. Lindi was still in the control room and i consulted with her who advised that they should monitor the patient over the next 30 minutes to see if the ibrufen begins to work ut if not then it is advised to phone CMR back or take the patient through to CMC to be assessed. Another thing that the caller can do is remove the patients clothing and sponge her down with a luke warm cloth to see if that helps. The caller has not yet phoned back. - Abi Bussio |
| 24 Jun 2022 - 21:24 - Earlier this evening at about 19h30- i received a call from a gentleman on 0848240651- he reported that his 2,5 year old daughter is complaining of a headache, sore jaw and has a temperature which had just peaked to 40 degrees, they gave the patient ibrufen about 5 minutes earlier. The caller wanted to know if they should take the patient straight through to causality at CMC or what should they do. Lindi was still in the control room and i consulted with her who advised that they should monitor the patient over the next 30 minutes to see if the ibrufen begins to work ut if not then it is advised to phone CMR back or take the patient through to CMC to be assessed. Another thing that the caller can do is remove the patients clothing and sponge her down with a luke warm cloth to see if that helps. The caller has not yet phoned back. - Abi Bussio |
| 24 Jun 2022 - 17:21 - Jarrod spoke to Mrs Bing regarding her My Life Line button - it appears not to be charged as per the system - as per Mrs Bing it has been on charge for 2 days. He did take all details down and put a message down for Harri / Genevieve - Lindi Bredenhann |
| 23 Jun 2022 - 20:43 - Gloria from Netcare called for an update on earlier call - Berg road - Advised accordingly - Lindi Bredenhann |
| 23 Jun 2022 - 16:53 - received a call from a lady who phoned for Ed Flanagan who was a my life line button when he tried to use today it did not work she said that she will phone tomorrow morning at 09h00 - Jarod Echardt |
| 23 Jun 2022 - 14:38 - Received a telecare activation from Mr Richard Rowe at 161 McFarlane road, Simons Town- tried to contact on both contact numbers under his membership- Mr Rowe eventually got through and reported all is well. - Abi Bussio |
| 23 Jun 2022 - 11:35 - Received a call from Pick 'n Pay Fish Hoek at the Arcade mall for a female that fainted will on the phone with the caller PT. said that she is fine and does not want medical help (0217820361) - Jarod Echardt |
| 23 Jun 2022 - 09:49 - Received a call from Deborah on 0711416205 regarding her 61 year old aunt who is a psych patient, the patient does not want to go through to hospital but her family wants her to go. The patient resides at Charls drive, 7 Charlottes Place, Sonstraal heights, Durbanville and needs to go to Karl Bremmer hospital (to stay there for 3 days before being admitted into a psyche facility) which is 10.6km away from the patients residence. I spoke to Bianca and we have quoted the caller a starting price of R4700.00 depending on treatment the cost may increase, it was also told to the caller that may the patient become violent with the ambulance crew then SAPS will be involved and if the patient refuses hospital transport then we cant force her to go to hospital and there will still be a callout fee due to the distance that the ambulance is traveling to the patients residence. The caller advised that she would speak to her cousin who is responsible for the bill and then phone us back. Auth to do the call has been given by heath as long as the caller agrees to all of the above requirements. - Abi Bussio |
| 22 Jun 2022 - 16:34 - Received a call from 0872841376- no response on the over side of the line, i tried to call back but ?phone off and did not ring
- Abi Bussio |
| 22 Jun 2022 - 06:49 - Ridaah from Metro called wanted to know if CMR had any vehicles available . He said he received a call that there was a MVA close to Fish Hoek SAPS, but he had no number for on scene contact and was not sure if there was any injuries. Told Ridaa no vehicles available from CMR side. - CMR GO |
| 22 Jun 2022 - 01:53 - Ridaah from Metro called wanted to know if CMR had any vehicles available . He said he received a call that there was a MVA close to Fish Hoek SAPS, but he had no number for on scene contact and was not sure if there was any injuries. Told Ridaa no vehicles available from CMR side. - Angus Ross |
| 21 Jun 2022 - 23:06 - Received a miss call from no 0824541153. ( TOC 23H03 ) Called number lady answered said there was no emergency she just wanted to save CMR number on her phone. - Angus Ross |
| 21 Jun 2022 - 21:59 - Mr Ludick,s daughter ( Lee ) Called said her father is running out of O2. Mr Ludick has two cylinders 1 is empty . He now using second O2 cylinder his not too sure if that will last him for the evening . Mr Ludick said he will fill up cylinders in the morning.Advised Mr Ludick I had to run this by my OPS Manager. Spoke to Heath he said this will only be a once off and that we can give 1 portable O2 cylinder , but it needs to be collected in the morning. Called Mr. Ludick back spoke to Lee his daughter told her that Eugene will be dropping off cylinder. TOC 21H45 - Angus Ross |
| 21 Jun 2022 - 16:48 - Received a call from 0734994409 @11:34 - phoened back twice and no answer - CMR GO |
| 21 Jun 2022 - 11:37 - Received a call from 0734994409 @11:34 - phoened back twice and no answer - Jarod Echardt |
| 21 Jun 2022 - 02:39 - Lady called very frantic saying that her husband needed help and requested an Ambulance .Asked where they stayed she out in Cape Town. Told her CMR based in Fish Hoek she said ,she would call someone else and dropped call. Cell no 0722627888 - Angus Ross |
| 20 Jun 2022 - 23:03 - Mrs Pretorius called ( Member no 10503 ) Time :22H50 said she has taken her husbands BP and it was 170/80. She wanted to know if that was normal for him. She said that he has stopped taking his blood thinner medication , because he had an operation a few weeks ago. I asked how he looked to her she said he looked fine she was just worried about high BP. I asked that Mrs Pretorius asked her husband how he was feeling he said he felt fine . I advised that Mrs Pretorius asked her husband to take a few deep breaths . In through the nose out by the mouth.and to then take another BP, which she said had dropped to 160/84. She mentioned that he had an appointment with his GP in the morning. Told Mrs Pretorius if anything do change through the course of the evening that she contact CMR immediately. - Angus Ross |
| 20 Jun 2022 - 21:00 - Watsap received from Greg Craig about a fire in Masi. Called Lakeside Fire who said they have dispatched vehicle to Masi. Darren Z. was informed. - Angus Ross |
| 20 Jun 2022 - 16:18 - Received a call from 0212069447 Fish Hoek primary @16:02 rang twice then phone went to miss call phone back twice no answer - Jarod Echardt |
| 20 Jun 2022 - 15:30 - Received a call from Sharone from ER24 for a adult female SOB at Simson town Library REF#0726 has I was logging the call she call back to say the PT. went privately to Hospital - Jarod Echardt |
| 20 Jun 2022 - 01:45 - Z Frederiks was busy doing paperwork and asked control to pls make an OB - He tweaked his back while carrying the pt from call 20220619/14 - he does not want to book off and it is not that painful but would like it notated. Will also make contact with Heath Giloi. - Lindi Bredenhann |
| 19 Jun 2022 - 22:41 - 0711246630 Dave called for himself - normally takes 10mg bilocor in am and 10mg in pm. Tonight accidentally took a double dose 20mg - wanted to know what he must do and look out for. I spoke to Paramedic Zayd - I called the caller back and advised him accordingly also what he must look out for and that he must please call us again if anything changes. - Lindi Bredenhann |
| 19 Jun 2022 - 20:29 - 0844631957 Niece of F pt taken earlier today to CTMC wanted to have an update regarding pt. I advised her it is best to call the hosp as once we hand the pt over the pt becomes the responsibility of the dr and hosp - we are not able to even confirm if the pt was admitted etc. I gave her the tel number ans she will be contacting them. - Lindi Bredenhann |
| 19 Jun 2022 - 18:51 - Shaun Adams called said there was a homeless gentleman in his drive way . The person has wet himself and also did a number two in his pants . He said the gentleman looked very weak . and asked if CMR could come out and assist. Told him we private ambulance. and advised I would call Metro . Metro was called. No Ref number provided at the time. - CMR GO |
| 19 Jun 2022 - 18:28 - Shaun Adams called said there was a homeless gentleman in his drive way . The person has wet himself and also did a number two in his pants . He said the gentleman looked very weak . and asked if CMR could come out and assist. Told him we private ambulance. and advised I would call Metro . Metro was called. No Ref number provided at the time. - Angus Ross |
| 19 Jun 2022 - 16:37 - Received a call from Ronel Smoulders saying that she received from Mrs Wood about her husband having back pain, and that Mrs Wood said she called , but was told that there would be a private bill. Explained to Ronel that Mrs Wood did call and I have asked if they were members of CMR and Mrs Wood said they were not members. I did inform Mrs Wood of a potential private bill , based on the level of treatment her husband would receiving. - Angus Ross |
| 19 Jun 2022 - 15:54 - - Angus Ross |
| 19 Jun 2022 - 15:54 - Jenna Wood called 0711136442 she said her husband has terrible pain in his back . She was not sure if it was a slip disc. , buit she has given him Decliophlam , but pain still there. I asked if they were members she said NO. I told her there would be a private bill . Depending on the level of treatment. She Mrs Wood that she might have to take him to hospital via private transport. - Angus Ross |
| 19 Jun 2022 - 13:14 - Lynette called ( 0828878807 ) said her 2yr old son has a fever which seem not to break. She said he had no tight chest ,No earache. He was very conscious and talking. Fever currently 39 -40degrees . Lynette asked if it would be best to take her son to a doctor or any hospital . Advised Lynette that would be the best option to take him to a hospital. Tried calling back twice after we have spoken her cell goes to voicemail. - Angus Ross |
| 19 Jun 2022 - 12:43 - Mr Peter Morris ( My Life Line ) 0824666900 went off . Called Mr Morris who said that the button was pressed by mistake and everything was fine . - Angus Ross |
| 19 Jun 2022 - 07:07 - Netcare Yolanda called to follow up on earlier call - advised pt RHT - CMR GO |
| 19 Jun 2022 - 02:21 - Netcare Yolanda called to follow up on earlier call - advised pt RHT - Lindi Bredenhann |
| 19 Jun 2022 - 00:18 - A4 crew reported a vehicle that is standing close to Kommetjie / Corsair slipway - looked as if someone was carrying something - they went closer and saw it was a male relieving himself next to the road, When A Alpes returned home after dropping her partner at home, the vehicle was still standing there but now it looked as if there was another Male and they were "pulling and pushing" a female. As I called SAPS FH Ashlee came onto the radio and reported that she saw a SAPS van and she reported the incident to them they were going to investigate. - Lindi Bredenhann |
| 18 Jun 2022 - 21:07 - 0680436535 Missed call - non mem on system - I called back - voicemail - Lindi Bredenhann |
| 18 Jun 2022 - 21:06 - 0832713009 accidental dial - Lindi Bredenhann |
| 18 Jun 2022 - 19:27 - Mrs Stiekema called ( 021 7861645 ) said her My Life Line was put on charge , Then suddenly there was a voice saying hello. She just called to say that she did not press any button and that there was no emergency. Mrs Stiekema said the device has been giving them problems . I told Mrs Stiekema that her daughter KAthy was in contact with me this morning and the matter has been escalated. Emailed Harri this morning with the issue of clients ( Mr & Mrs Stiekema ) My Life Line. - CMR GO |
| 18 Jun 2022 - 18:34 - Mrs Stiekema called ( 021 7861645 ) said her My Life Line was put on charge , Then suddenly there was a voice saying hello. She just called to say that she did not press any button and that there was no emergency. Mrs Stiekema said the device has been giving them problems . I told Mrs Stiekema that her daughter KAthy was in contact with me this morning and the matter has been escalated. Emailed Harri this morning with the issue of clients ( Mr & Mrs Stiekema ) My Life Line. - Angus Ross |
| 18 Jun 2022 - 18:10 - Gentleman by the name of Rashied called he said there was a gentleman ( Homeless person ) outside the Portuguese Restaurant ( Parking Area ) in Kalk Bay. He said gentleman was weak , shaking that was the only info I got from Rashied. Called Metro . Metro ref no: 1382 - Angus Ross |
| 18 Jun 2022 - 17:52 - My Life Line came through for a Mrs Sutherland. Called 0823757286. Mrs Sutherland said the My lIfe Line she carries round her neck. Button pressed by mistake. - Angus Ross |
| 18 Jun 2022 - 14:17 - Mrs Von Bormann ( 021 7851746 ) called and said that her My Life Line has gone off, but she did not activate it. She called to say everything was fine. No alert from My Life Line came through via control. - Angus Ross |
| 18 Jun 2022 - 10:27 - My Life Line was activated called number for Mr Billy Stiekema .Their Daughter Kathy said that they activated the My Life Line +- 20 minutes ago. Told her I have escalated through to our IT Department and might be signal issue. Email was sent to Harri. - Angus Ross |
| 18 Jun 2022 - 10:05 - My Life went off for a Mr Stiekema ( Cell No 0 Mrs Stiekema;s daughter Kathy called said they activated the My Life Line , but she thinks there are some issues. Kathy asked that her parents details pls be updated on the system . Forwarded info throught to harri. to update on system. - Angus Ross |
| 18 Jun 2022 - 07:31 - Amanda ( Carre ) called ( Cell no : 0670048184 ) said she was just worried about a pt Mrs Driessen 88yrs old . She said yesterday she noticed Mrs Driessen,s tongue was purplish / Blueish . She was just worried if that was normal . I asked if she was with pt currently she said NO. She stays outside and pt stays inside . Asked that she first check if pt was fine . She said she would do that , but also said that she would be taking Mrs Driessen to the doctor later. - Angus Ross |
| 18 Jun 2022 - 03:22 - Correction previous Metro REF 0189- spoke to Nicholas to advise him of unable to assist and advised him of what on scene reported, he said he would give them another call back to check if they can cancel the call on their side. - Abi Bussio |
| 18 Jun 2022 - 03:19 - Received a call from Metro for Ref 0185 at 03h13- the reported they received the call for a 3 year old male having seizures in 1st avenue, Fish Hoek. On scene contact number- 0621874247. I attempted to contact on scene but nobody answered the phone. I contacted Metro back to advise them of no vehicles available as well as no response on scene. The on scene caller then phoned back and reported they received our contact number and cant afford a private service therefore they phoned Metro but they are 2 blocks from the hospital and will transport the patient privately. - Abi Bussio |
| 18 Jun 2022 - 00:30 - FH SAPS sergeant contact number- 0825222053 - Abi Bussio |
| 18 Jun 2022 - 00:30 - TOC-00h27. Received a call from a Sergeant at FH SAPS, he reports that one of his personal close friends is having a panic attack and he wants to know what he can do to help the patient, i advised the caller that the best thing to do is to try and keep the patient as calm as possible, maybe try breathing with the patient as this can help settle the panic attack and that if some people have common panic attacks then they go on medication for it but this is reportedly the first time. The sargent said thank you and ended the call. - Abi Bussio |
| 17 Jun 2022 - 23:25 - Received a call form 0727844298 and spoke to a gentleman who reported that his daughter a 5 year old female has woken up with ear ache and they have given the patient some carprol which has not helped, they wanted someone to come out and assess the patient. I advised the caller that we could come out to assess the patient but there is not much that we could do for earache for the patient and if we were to give the patient some pain relief then she would need to be transported through to hospital. The caller then gave the phone to his wife who i had to explain the same thing to and she advised that it was fine about us not coming out and then ended the call. - Abi Bussio |
| 17 Jun 2022 - 19:03 - Earlier today Mrs Miller 021 788 1201 called for a quote to Transfer her husband Post hip surgery from TMH to nr 13 Jacobs ladder access from Boys drive (110 steps down to residence) possibly Monday. I did speak to B de Meyer and quote of R2675 was given to Mrs Miller - she will let us know if she does accept - Currently quote with details on Control room board. - CMR GO |
| 17 Jun 2022 - 18:03 - Earlier today Mrs Miller 021 788 1201 called for a quote to Transfer her husband Post hip surgery from TMH to nr 13 Jacobs ladder access from Boys drive (110 steps down to residence) possibly Monday. I did speak to B de Meyer and quote of R2675 was given to Mrs Miller - she will let us know if she does accept - Currently quote with details on Control room board. - Lindi Bredenhann |
| 17 Jun 2022 - 17:48 - 0834899166 Wayne from the Rotary Camp - called for a +-11Y Child with laceration to hand - currently bleeding - caller is aware that if stitches are required would need to go to facility but we can assess and advise further - As I was about to disp RV2 the caller called back to cancel - the teacher is going to take the child privt transport to hosp as it most likely is going to need stitches. - Lindi Bredenhann |
| 17 Jun 2022 - 14:10 - Paul Judd called wants to change membership from RV cover only to RV and AMBu - also interested in My Lifeline button - Details send to Mark - Lindi Bredenhann |
| 17 Jun 2022 - 14:09 - Mr Browning came in to pay R1000 on membership account - money in safe and Lameez notified - Lindi Bredenhann |
| 17 Jun 2022 - 11:03 - Mrs Sheppard 0824931561 called for 2 x My Lifeline buttons - she tested them but nothing came through to us. I looked on the system and could see that both have been off for a couple of days - Low Bat - I called her back, explained to her husband and her how to put it back onto charge and also send the operating instructions via w/up to them. They are going to retest it a bit later on today again. (6 Erica str, Murdock Valley South , Unit 418543 and unit 412033) - Lindi Bredenhann |
| 17 Jun 2022 - 08:06 - Crews: RV1 Mel, RV2 Zayd, A2 Thomas and Craig, A3 Fiona and Tracey, A4 Darren B and Chris C , Control Lindi - Lindi Bredenhann |
| 16 Jun 2022 - 22:28 - Received a call from a gentleman on 0824482197 he reports that his mom is known with a history of heart attacks, the patient has had a few pills and lots to drink. The patient collapsed and made a noise similar to when she has previously had a heart attack, the caller is concerned about the patient as she is also in and out of consciousness. I then asked the caller for his address and he advised they live in Bloubergstrand, i advised the caller that we operate out of fish hoek but if he would like i could contact another ambulance service on his behalf. The caller advised that he has already phoned Mediclinic ambulance (?ER24) who said they would be there in 10 minutes so he said he would wait 10 minutes before trying to phone them back to get an ETA. - Abi Bussio |
| 16 Jun 2022 - 21:08 - Received a call from Metro for a MVC in Oxford street, Hout Bay. No further info given- i advised them that there are no vehicles available - Abi Bussio |
| 16 Jun 2022 - 20:50 - Received a call from Metro for a MVC in Oxford street, Hout Bay. No further info given- i advised them that there are no vehicles available - Abi Bussio |
| 16 Jun 2022 - 20:02 - TOC-19h57. received a call from Geredeen on 0722412769- caller reports a tenant of hers is not a member of CMR and has had a bad nose bleed for a while which they want to be assessed but they don't want to accept a private bill. The caller wanted to know if the patient can be under her membership for the treatment even though the patient is on a different premises to the patients membership. I advised that is not possible and there would be a private bill and also advised that they can contact metro if they dont want a private bill but i cant guarantee how long they would wait for an ambulance. The caller advised she would phone metro. - Abi Bussio |
| 16 Jun 2022 - 19:14 - Barbara from NSRI brought her dog trainer in to CMR offices- He was bitten by a dog earlier (dog is current with all vaccinations). The trainer needed a tetanus injection (all stock bought at pharmacy by Barbara prior to coming down to CMR office). Pt was assessed, very small bite mark on R upper arm, no stitches required, slightly oozing on cleaning and plaster put over the wound. Pt is not allergic to any medication as per his knowledge- Injection site was cleaned and pt was given IM injection on upper arm - plaster was put over injection site - pt and Barbara was advised of possible side effects and was advised to pls call CMR should anything changes. D Zimmerman is aware of the call and that the tetanus injection was going to be administered. - CMR GO |
| 16 Jun 2022 - 17:41 - Barbara from NSRI brought her dog trainer in to CMR offices- He was bitten by a dog earlier (dog is current with all vaccinations). The trainer needed a tetanus injection (all stock bought at pharmacy by Barbara prior to coming down to CMR office). Pt was assessed, very small bite mark on R upper arm, no stitches required, slightly oozing on cleaning and plaster put over the wound. Pt is not allergic to any medication as per his knowledge- Injection site was cleaned and pt was given IM injection on upper arm - plaster was put over injection site - pt and Barbara was advised of possible side effects and was advised to pls call CMR should anything changes. D Zimmerman is aware of the call and that the tetanus injection was going to be administered. - Lindi Bredenhann |
| 16 Jun 2022 - 12:43 - Mrs Sheppard 0824931561 called for 2 x My Lifeline buttons - she tested them but nothing came through to us. I looked on the system and could see that both have been off for a couple of days - Low Bat - I called her back, explained to her husband and her how to put it back onto charge and also send the operating instructions via w/up to them. They are going to retest it a bit later on today again. (6 Erica str, Murdock Valley South , Unit 418543 and unit 412033) - Lindi Bredenhann |
| 16 Jun 2022 - 12:02 - 0732006863 female caller wanted to know where in FH they can go for Covid Test - I advised accordingly. - Lindi Bredenhann |
| 16 Jun 2022 - 12:01 - Earlier today I had a phone call from Delhine (carer at 178 Woodway Road Glencairn for Mr John). She spoke to me last week about the telecare (flashing lights and making unusual sounds when you try to communicate) - I did send an email to Anton 9/6/2022. She pressed it this am again and it is still not functioning as per normal also mentioned that Anton never contacted her. I explained to her that I will make contact with him again and she understood that we only deal with the emergency calls via the telecare, but all machine related issues go's to Anton. I made contact with Anton and I provided him with the necessary details that he requested. - Lindi Bredenhann |
| 16 Jun 2022 - 09:00 - A2,A3 and A4 in service - Lindi Bredenhann |
| 16 Jun 2022 - 09:00 - 0832662246 called for himself wanting to know if there is a dr that he can see (appointment) as he has got flu and it feels as if it has gone into his lungs. I advised the caller that he is now through to CMR and that we only have paramedics. He said that the message on the dr's answering service said to phone CMR. I advised him to maybe try the rooms again after 9am as it is a PH today and they might open a bit later than normal. - Lindi Bredenhann |
| 16 Jun 2022 - 08:19 - Crews: RV1 D Behr, RV2 E Havenga, A2 J Mortensen and R V D Merwe, A3 D Upton and Khumbi (BLS day) , A4 Fiona and Princess, Control L Bredenhann - Student Matt Busse - Lindi Bredenhann |
| 16 Jun 2022 - 06:55 - Received a call from Dr Van Skalk Wyk from Victoria asking if the crew saw the patients Cell phone at all as the patient has advised that he is on a medical aid but they are trying to find out which medical aid and therefore trying to get hold of family - CMR GO |
| 16 Jun 2022 - 05:46 - Received a call from Dr Van Skalk Wyk from Victoria asking if the crew saw the patients Cell phone at all as the patient has advised that he is on a medical aid but they are trying to find out which medical aid and therefore trying to get hold of family - Monique Joubert |
| 16 Jun 2022 - 05:20 - A3 off Run, as Lorraine hurt her back - Monique Joubert |
| 16 Jun 2022 - 04:58 - PRF number 54058 Lorraine booking off as she has hurt her back on this call. Call number 2021061602. Lorraine will call Heath now - Monique Joubert |
| 16 Jun 2022 - 03:50 - 08292782806 Male caller, his child is rather wheezy and e wanted to know if there was anywhere that he could get neb medication. I explained that there aren't 24-hour pharmacies in this area but I could send someone out to assist. Caller advised that he was not happy to pay a call out fee. I advised the other option was to take his child to FBH. I did explained that usually FBH is very good with treating children in breathing difficulty quickly. - Monique Joubert |
| 15 Jun 2022 - 22:39 - Mylife Line activation for Trevor Major, The computer did not siren however it came through on the cell phone. When I called I was advised that there is no emergency and it must have been an accident. - CMR GO |
| 15 Jun 2022 - 19:21 - Received a call from Michael Murdock 0838436333, His dad had Chemotherapy today and he is now having heart palpitations, caller wanted to know what they should do. The treatment was received at GSH. I explained that I could send someone out to check him out or alternatively he can be taken down to FBH. Initially he asked if I could send someone out and then his father said that he was feeling much better so to rather cancel and if anything changes they would call back - Monique Joubert |
| 15 Jun 2022 - 13:14 - Abi received a call from Roxanne on 0764592433- she reported that she got a call from her mom with regards to her partner that is in severe back pain and unable to get out of bed. The patient reportedly broke his back about 2 years ago according to the caller. I spoke to the patient who si Brian on 0715118799 who advised that last night he had sweating and tremors last night which has now fully subsided. The patient also advised that when he woke up this morning he felt like he pinched something in his back and he struggled to move but he now feeling fine and just stretching out his back, he also reported there is no reason to send out an ambulance for now and he will call back if he feels need be. The address is 3 arcadia flats, simons town. The address is above the shell garage. - Jarod Echardt |
| 15 Jun 2022 - 07:34 - Received a call from 0822928422- when i answered there was no answer, i called the number back and spoke to a person named Jenna who advised she was sorry and that it must have been a pocket dial. - Abi Bussio |
| 15 Jun 2022 - 06:48 - 0630199666 female caller, did not give her name, she was wanting to know if we are able to help as her gran is refusing to go to hospital even though she has terrible diarrhea, I explained that legally we are not allowed to force anyone to go to hospital. It has to be voluntarily. The caller explained that that her gran does have dementia. I explained that I could send a vehicle out but if someone refuses hospital treatment we cannot force them and we would need to get SAPS involved. Caller then said thank you and hung up the phone - CMR GO |
| 14 Jun 2022 - 20:42 - 0630199666 female caller, did not give her name, she was wanting to know if we are able to help as her gran is refusing to go to hospital even though she has terrible diarrhea, I explained that legally we are not allowed to force anyone to go to hospital. It has to be voluntarily. The caller explained that that her gran does have dementia. I explained that I could send a vehicle out but if someone refuses hospital treatment we cannot force them and we would need to get SAPS involved. Caller then said thank you and hung up the phone - Monique Joubert |
| 14 Jun 2022 - 14:59 - received call from Andrea from The Family Counselling Center for one of her clients at South Shore Beach Apartments C104 that is quite distraught and was on anxiety meds and is on medical aid and is needing medical assistants adived Andrea that medical aid only covers if we transport her to hospital if we dont transport private billing will be applied - Andrea said she will phone her client back with the info I gave her - Andrea phoned back and said her client will try and go privatly to a GP or Hospital if she needs CMR she will phone back - Jarod Echardt |
| 14 Jun 2022 - 13:39 - received a call from 0824910660 for a security key pad for a alarm system at a house his painting and wanted to know if he removes the key pad will it still work - advised that we are medical response company - Jarod Echardt |
| 14 Jun 2022 - 12:45 - A2 reports a problem with the back door not staying up due to a pin that goes with the gas strut that is missing D.Zimmerman notified - Jarod Echardt |
| 14 Jun 2022 - 00:02 - Mrs Smith called said her husband woke up feeling dizzy and is not his normal self . I asked if they were members she said NO. Told her that if I do send someone to come and assess him that there would be a private bill. She then told me no it was fine she would be taking him to hospital herself. She wanted to know which hospital she could take him to I told her Constantiaberg is a very good hospital. She then said she would take him there via private transport. - Angus Ross |
| 13 Jun 2022 - 21:23 - Gentleman called said there was another gentleman @ no:20 / 9th Ave Fish Hoek who was struggling to breath.then dropped call. They called back I spoke to a Mrs Stevenson who said her husband had something stuck in his throat , but he was better. I asked if they were members she said NO. Advised if Medical personnel was to go out there would be a private bill. She said he was fine and he needed no medical assistance. CAlled RV1 back who was about to get into his vehicle . Advised RV1 he could stand down. As no medical assistance was required on scene. - Angus Ross |
| 13 Jun 2022 - 18:41 - Caleb called from Muizenberg ( cell no: 0788491244 ) said his female friend has some neck and back pain. They went walking two days ago with bags on their backs ,but today the friend has this pain. Told Caleb to let the friend take a warm shower where after they can apply some deep heat to the neck and back area and to keep pt warm . Told him if they get anything from the chemist they have to ask for some muscular anti inflammatory medication. Caleb said they would do that. - Angus Ross |
| 13 Jun 2022 - 17:35 - Received a call from Abbi from Compass towing services for a lady by the name of Rochney Pietersen who was involved in an MVA on Oukaapse Weg close to Steenberg Road. Spoke to Rochney who said she has a cut on her hand ,but not sure if it requires stitches. Mrs Pietersen is not a member of CMR. Told her that there would be a private bill. Rochney said she would first have to discuss with her partner and if need be she will call CMR back. - CMR GO |
| 13 Jun 2022 - 17:35 - Received a call from Abbi from Compass towing services for a lady by the name of Rochney Pietersen who was involved in an MVA on Oukaapse Weg close to Steenberg Road. Spoke to Rochney who said she has a cut on her hand ,but not sure if it requires stitches. Mrs Pietersen is not a member of CMR. Told her that there would be a private bill. Rochney said she would first have to discuss with her partner and if need be she will call CMR back. - Jarod Echardt |
| 13 Jun 2022 - 13:23 - received call from netcare 911 asking if we received a call in westlake tokai for a mva 2 vehicle's involved advised that we did not - Jarod Echardt |
| 13 Jun 2022 - 13:02 - Tried to phone John from False Bay voleters twice and no answer - Jarod Echardt |
| 13 Jun 2022 - 13:00 - received a call from (0724999374 Anita) for adult male that over doast on his epilepsy meds and has jumped from 3rd story building and is under a tree - Pt. was talking well on the phone with on scene caller phoned SAPS who was not aware of the call - Merto REF#1777 - Jarod Echardt |
| 13 Jun 2022 - 07:43 - RV6 reports a taxi lost a wheel at Capri robots traffic and towing on scene no injuries - Jarod Echardt |
| 12 Jun 2022 - 19:55 - Mrs Ann Fine called 0828311578 said she pressed My Life Line button by mistake . She was doing OK and there is no emergency. - Angus Ross |
| 12 Jun 2022 - 18:24 - 0877009957 Male caller, his son cut himself with a knife, he has gone down to FBH but there are lots of people there, He has already received his tetanus injection, caller wanted to know if we could come out and bandage the wound until he can go to the doctor tomorrow. I advised the caller that we could do that, but it was not really advisable as the longer the would is left open the more chance of infection due to exposure. but if they wanted us to send someone out we can. Caller said they would call back after speaking to wife and son - Monique Joubert |
| 12 Jun 2022 - 06:59 - SIMMS called for an call in West beach Blouberg - I advised them of our location. - CMR GO |
| 11 Jun 2022 - 20:51 - SIMMS called for an call in West beach Blouberg - I advised them of our location. - Lindi Bredenhann |
| 11 Jun 2022 - 20:47 - 0846058296 called for a 19 month old baby with temp 40.3 - did go to the gp yesterday as he was having high temps, the gp could not realy find anything abnormal, and advised them to alternate with Panado and suppository for the fever - up to now they have been doing so and the fever is just not breaking. Pt also vomited a bit earlier after he had his milk. They also have been sponging him down and is about to give another suppository. I advised the caller that I can send a veh out to assess but there is nothing much that we are able to do and the worry is the possibility of febrile seizures and also the concern that there might be an underlying infection/virus as this is already the second day and the child is not getting better. I recommend that they rather take the baby to an ER, for further investigation, medication if needed etc. The caller agreed they are going to give the next suppository but if nothing changes will take him through. - Lindi Bredenhann |
| 11 Jun 2022 - 19:05 - Emano called about a pt with a sore ear and dizziness outside the Arcade Pick n Pay Main Road- non mem - I advised the caller that they would need to contact Metro and also that there is nothing much we can do for a sore ear. The caller understood and will be contacting METRO - Lindi Bredenhann |
| 11 Jun 2022 - 18:50 - DRM ( DX 28 ) dropped off x1 portable O2 cylinder and took x1 Portable cylinder. - CMR GO |
| 11 Jun 2022 - 18:09 - DRM ( DX 28 ) dropped off x1 portable O2 cylinder and took x1 Portable cylinder. - Angus Ross |
| 11 Jun 2022 - 15:59 - Lady from Oceans Ministries called ( Mem no: 9548 ) that they have a female . Something went into the lady's eye about an hour ago, but they could not what went into the eye . Eye was red and lady unable to look down as it hurts. Advised if anything has gone into the eye CMR not able to take it out , and that they needed to take lady to hospital. They asked what could be done . Advised to flush the eye and if nothing happens for lady to go to hospital. - Angus Ross |
| 11 Jun 2022 - 14:01 - Estelle Tel no: 0217862138 called said that one of her employers had a cut on the bottom of her foot and required some stitches . Told Estelle CMR don, t do stitches and that the employer needed to get to a hospital. Estelle said they would be taking the employer to a hospital. - Angus Ross |
| 11 Jun 2022 - 11:24 - Received a call from Karin ( Cell no: 0826633739 ) . Karin said they were up at the Top of Silvermine Mountain Bike Track and there was a boy with a cut on his face . Karin wanted to know if CMR could come to the top and assess thee boy. Asked Karin if she could first assess the boy. She then reported that the boy had a cut lip. Asked Karin if there was a possibility that she could then take boy to a hospital. Karin said she would assess further and if need be she would call back. - Angus Ross |
| 11 Jun 2022 - 11:06 - Lana called cell no : 08366994354 said she had a pain across her chest , which started a few hours ago. Lana said she was no longer a member of CMR . Told Lana if ALS goes out to assess her there would be a private bill. Asked Lana if she would accept a private bill , she said NO. Advised I would call Metro she asked that I do that . Called Metro gave on scene contact name and number . Metro Ref no: 0785 - Angus Ross |
| 11 Jun 2022 - 08:24 - Veronica from ( Safe House ) called said they had a female who was vomiting and wanted her to be seen to . Told her no vehicles available and that I would contact Metro . Metro was contacted they will call on scene caller . Gave contact details for Veronica : 0723768594 - Angus Ross |
| 11 Jun 2022 - 08:05 - Info received from Danni Upton to call to call on scene caller (Louise ) .Called Louise who said a gentleman has been bitten by a dog in Clan Stewart Str. Glencairn Heights. . She said gentleman not a member of CMR and might need a tetanus shot. Told Louise CMR dont give tetanus injection and that gentleman needed to go to a hospital or nearest GP. - Angus Ross |
| 11 Jun 2022 - 06:53 - SAPS O/V called for a house robbery in Masi - pt was assaulted - non member - I advised to pls call METRO currently not able to assist - CMR GO |
| 11 Jun 2022 - 03:34 - SAPS O/V called for a house robbery in Masi - pt was assaulted - non member - I advised to pls call METRO currently not able to assist - Lindi Bredenhann |
| 11 Jun 2022 - 02:16 - @01:16 received a w/up call from Craig (CMR) - he came across an MVA - Steenberg road close to Westlake business park - Vehicle went off the road way into didge (Avanza) towing on scene - not sure yet of injuries - no EMS services yet. I advised him I will quickly follow up on that call with METRO but also that there is another call in St James - I will get back soonest. I spoke to METRO who informed me they did receive the call and Metro 71 and 25 is on their way - Ref 0119 - I informed Craig and remained having contact with him - at 01:34 he advised me that that Metro 71 on scene - He left the scene at 01:42 - Lindi Bredenhann |
| 11 Jun 2022 - 00:15 - Hannelie from E/A called at about 20:30 wanted a quote for BLS transfer Tmr 11/06/2022 Faircape Tokai to EskolAvenue in Constantia - 75Y M Spinal surgery was in for Rehab - I spoke to Bianca and qouated E/A R1687.00. - Lindi Bredenhann |
| 10 Jun 2022 - 21:38 - Jakkie called for his mom in law - 94Y F confused and acting out, (wanting to go to people that is no longer alive) screaming and shouting , wanted an ambulance to take her down to FBH - I explained that we will always first assess any pt and if there is a medical reason for the pt to go to hosp we will transport, I then spoke to Annemarie( pt's daughter), as per her her mother has been having pain to the back and leg, (often have falls due to not able to walk properly) and she is convinced that it is due to the pain that her mom is acting out (as I told her her husband told me something else) - it is an ongoing problem and pt did see a dr?a week ago - I also explained to her what I explained to the husband about assessment etc - I also told her that I would need to first see if I am able to get auth as currently we are only able to assist members and they are no longer members (on system deactivated due to non pmt) - I spoke to H Giloi explained to him and we were in agreement that it is an ongoing issue and I advised the caller that unfortunately we are not able to assist I did offer an alternative number (Metro). - Lindi Bredenhann |
| 10 Jun 2022 - 19:50 - SAPS O/V Called for a M in a car that was possibly ?shot not sure if deceased or not - I advised that we do not have vehicles available and they must pls contact METRO - Lindi Bredenhann |
| 10 Jun 2022 - 18:47 - Zelda called ( Non member ) . Zelda has high blood pressure . She never took her meds yesterday , but today took it at 18H15. Zelda said she had tingling feeling in her left leg and face she's just a bit worried about the tingling feeling. Told Zelda , because she took her meds at past 6 this evening she needs to give it a bit of time . She will do another BP after an hour . She asked nearest hospital as she stays out in Murdoch Valley . Told her as she said she was on medical aid will be Tokai Melomed and Constantiaberg. Told her nearest government facility is FBH. - Angus Ross |
| 10 Jun 2022 - 14:01 - phoned the Full Gospel Church back to find out if the couple is in the church or not caller advised that they are on the sidewalk - Angus Ross |
| 10 Jun 2022 - 13:59 - - Angus Ross |
| 10 Jun 2022 - 13:58 - received a call from Full Gospel Church 30 Main Road Fish Hoek for a couple that walked in look for help asper the caller a man asking for help for his wife that is SOB - asked if the couple that walked in are members of CMR caller said she is not to shore caller asked if we only work of membership advies we do then hand over Metro number to the caller 021 782 2986 - Angus Ross |
| 10 Jun 2022 - 12:48 - Mrs Griffin called wanted to know if the transfer for Monday is going to take place. Told her I have tried calling her twice , but her cell went to voicemail. Informed Mrs Griffin transfer has been booked for Monday 13.06.2022 for 12PM. Will be free discharge. - Angus Ross |
| 10 Jun 2022 - 10:41 - Moerida from FBH called wanted to know if there was any vehicles available for transfer to Living Hope . Told her there was no vehicles available . She said she will call Dr. Erasmus and tell her CMR did'nt have any vehicles available . Asked Moerida if she contacted Metro she said she did , but they could not give her a time frame for their availability. - Angus Ross |
| 10 Jun 2022 - 10:27 - My Life Line activated for Mrs Burns who said her gardener cut his hand and she think he required stitches. Told her CMT don't do stitches . Mrs Burns to take gardener to hospital. - Angus Ross |
| 10 Jun 2022 - 10:25 - Tele Care -activated . for a call at 5 Trafalgar Place 17tyh Ave . Fish Hoek. Mrs Webb answered . I asked if she was ok . Mrs Webb all was fine . Called no: 0217829541 goes to voicemail. - Angus Ross |
| 10 Jun 2022 - 09:40 - Dr Erasmus cell no: 0842636248 - Angus Ross |
| 10 Jun 2022 - 09:40 - As per H. Giloi only one (RV1 ) available. No vehicles to be sent to MVA,s / No Transfers / No Living Hope / No Medical Aid calls .. Moerida from FBH hospital called said they have two Male pt,s that needed to be transported to Living Hope , told her no vehicles available, Received a call from Dr Erasmus asking when will Ambulance be available to transport pt,s from FBH to Living Hope , Told her no vehicles available . Dr Erasmus said she will liaise with FBH and ask if Metro could assist with transfers . Dr Erasmus said she will follow up with CMR regarding availability for later. - Angus Ross |
| 09 Jun 2022 - 19:57 - Heath has spoken to Jessica from 80 Capri Drive, The situation has been assessed and at this stage there is no medical concern. We will therefore not be able to assist at this stage however if anything changes or the patient becomes a concern medically or becomes a hazard she is to please give us a call back and we will send assistance, either an ambulance or SAPS if that is required. Jessica will monitor the person through the night and will discharge her first thing in the morning - Monique Joubert |
| 09 Jun 2022 - 19:47 - 80 Capri Drive, Jessica 0680843207 one of their residence was caught smoking Meth and now they are not sure what to do with her. We took her to hospital a few days ago due to a similar incident. I asked if there was any medical concern now and Jessica advised that there is not but they are concerned about their other residence. I advised that I was not really sure if we would be able to do anything, however I would get one of our managers to give her a call and go from there. I called Heath and gave his the information, he advised that he will give her a call. - Monique Joubert |
| 09 Jun 2022 - 17:18 - received a call from Ocean View SAPS for a inmate that was arrested this morning and is now complaining about abdo pain after surgery advised that they need to phone Metro services - CMR GO |
| 09 Jun 2022 - 09:44 - received a call from Ocean View SAPS for a inmate that was arrested this morning and is now complaining about abdo pain after surgery advised that they need to phone Metro services - Jarod Echardt |
| 08 Jun 2022 - 20:11 - I called Allan back on 0747638841- who advised that the patients temperature is now sitting at 38.8 but they keep checking the temperature and it keeps bouncing so they are not sure of the temperature. The caller as othen advised that they would prefer to keep the patient at home if they can and just monitor her. I advised the caller of high temperatures sometimes leading to seizures depending on the patient and he advised that he did not know that and they would monitor her and then take her through to hospital if the temperature does not drop anymore, i advised that if the patients temperature does not continue to drop then it is rather advised to have the patient taken through to hospital to be assessed. - Abi Bussio |
| 08 Jun 2022 - 20:04 - TOC-19h51- I received a call from Wayne on 0726733071 who reports he received a call from his sister Chantel on 0828228619 reporting that the patient is their mom who is having a panic attack and is absolutely distraught but he is not sure why but they need CMR to come to the residence to give her something to calm down. I received the on scene contact number and tried to speak to Chantel but it was difficult to understand what she was saying and she was also crying, a gentleman by the name of Mike then took the phone and spoke to me and advised that the two patients were incredibly sad after they had received some very bad news regarding his father in law who is currently in hospital- Mike then advised that they didnt want someone to come out as of yet as he would like to speak to the two patients to see what is happening and see if he can calm them down first and then he would phone back if required. The scene is at 3 Jay Street, Sunnydale. - Abi Bussio |
| 08 Jun 2022 - 19:57 - TOC-19h40. Received a call from Allan on 0747638841 who resides at 5 Atlantic drive, Kommetjie. The caller advised that his daughter a 13 month old female has been very lethargic today so they took her temperature 30 minutes ago which was sitting at 38.5 degrees so they gave the patient some carprol but her temperature has not yet dropped and has climbed to 39.5 degrees. The caller wanted to know what he could do for the patient. I advised the caller that we could come out to the patient and assess her but there is not much that we can do for a high temperature and the best advice would be to take her through to hospital to be assessed if her temperature is not dropping. The caller asked which facility would be best FBH or a private facility- i advised the caller that FBH is the closest facility but i cant guarantee how quickly the patient will be seen to so if the patient is on a medical aid (which he advised that she is) then would be to take her to a private facility. The caller advised that they will monitor her for the next 15 minutes and if nothing changes then they will take her through to hospital. I advised the caller that i would contact him back in 15 minutes to see if they are coping. I spoke to Lindi who advised that is the correct advice to be given and if patients temperature has not changed to rather go through to hospital. - Abi Bussio |
| 08 Jun 2022 - 19:26 - Female caller called from Life assist Employee care program 0108808455 - for one of their members whose son is ?suicidal - wanted to know if we can go out and assess . I advised the caller that I can send someone but we are a privt service explained about billing and claiming from med aid only if transport as the client are non members. She then said she is first going to speak to the client and will get back to us. (please note the line was bad it almost sounded as if the caller was speaking in a tunnel and I struggled to hear her clearly) - CMR GO |
| 08 Jun 2022 - 18:56 - Female caller called from Life assist Employee care program 0108808455 - for one of their members whose son is ?suicidal - wanted to know if we can go out and assess . I advised the caller that I can send someone but we are a privt service explained about billing and claiming from med aid only if transport as the client are non members. She then said she is first going to speak to the client and will get back to us. (please note the line was bad it almost sounded as if the caller was speaking in a tunnel and I struggled to hear her clearly) - Lindi Bredenhann |
| 08 Jun 2022 - 18:20 - Accidentally Telecare 0764512507, that came through from Anton to CMR - He did apologise as he was testing the unit and it should not have come through to us - Lindi Bredenhann |
| 08 Jun 2022 - 17:06 - Received a call from 0845176768 Mem#4239 pocket-dial - CMR GO |
| 08 Jun 2022 - 16:55 - Adult Male came onto the premises, ?under the influence of alcohol - started to swear and banging on the outside table etc as he wanted to get a lift as someone took his car. D Behr asked the male to please leave the premises and that we are not able to assist. he made his way out while still swearing at D Behr. - Lindi Bredenhann |
| 08 Jun 2022 - 11:26 - Received a call from 0845176768 Mem#4239 pocket-dial - Jarod Echardt |
| 08 Jun 2022 - 10:06 - received a call from 0828004578 phoned back twice no answer - Jarod Echardt |
| 08 Jun 2022 - 09:16 - received a call from 0824504634 David Levithan Mem#9746 was a pocket dial and every things is all good with him - Jarod Echardt |
| 08 Jun 2022 - 07:05 - Received a call at 22h16 from a 0845176768 no answer on the other side -Called back a gentleman answered and stated it was a accident all is fine - CMR GO |
| 07 Jun 2022 - 22:20 - Received a call at 22h16 from a 0845176768 no answer on the other side -Called back a gentleman answered and stated it was a accident all is fine - Jessica Crouwkamp |
| 07 Jun 2022 - 17:01 - @15:33 RV5 reports a fire at Retreat train station will be investigating the fire - it was rubbish and reeds burning - call fire they said they have a call for that ref#1001319805 - Abi Bussio |
| 07 Jun 2022 - 16:28 - Received a call from Dr Shani Van Der Merwe on 0217823468- she reported that she has a bipolar patient who was threatening to kill herself and the patients psychiatrist wants to have the patient directly admitted to the ward at an appropriate facility as the patient is on discovery medical aid, the caller wanted to know if discovery would cover the payment of us transporting the patient to a direct ward- i spoke to Bianca who advised that normally the medical aids do not cover things like this as it is not emergency related but rather a direct ward admission or the best option would be to phone netcare 911 as they are discoveries service provider- i spoke to the caller again and advised her of this and that if we wanted the medical to cover this then the patient would need to be transported through to causality and not directly to a ward but there is still always a possibility of the patient getting a private bill. The caller advised that she would speak to the patient and also try contact Netcare911. I will try contact Shani Van Der Merwe to follow up on whether she got the infromation she needed. - Abi Bussio |
| 07 Jun 2022 - 14:43 - Received a call from Dr Shani Van Der Merwe on 0217823468- she reported that she has a bipolar patient who was threatening to kill herself and the patients psychiatrist wants to have the patient directly admitted to the ward at an appropriate facility as the patient is on discovery medical aid, the caller wanted to know if discovery would cover the payment of us transporting the patient to a direct ward- i spoke to Bianca who advised that normally the medical aids do not cover things like this as it is not emergency related but rather a direct ward admission or the best option would be to phone netcare 911 as they are discoveries service provider- i spoke to the caller again and advised her of this and that if we wanted the medical to cover this then the patient would need to be transported through to causality and not directly to a ward but there is still always a possibility of the patient getting a private bill. The caller advised that she would speak to the patient and also try contact Netcare911. I will try contact Shani Van Der Merwe to follow up on whether she got the infromation she needed. - Abi Bussio |
| 07 Jun 2022 - 13:06 - I received a call from Reshul from telecare, they wanted to get a quotation to transport a patient through to hospital. The patient is currently in Plumstead at the Evergreen Diep River, the patient reportedly took a fall and has some blood coming from her head but the caller is not sure where on her head the blood is coming from as she is phoning from the telecare call center, she also advised that the patient has pain to her left collar bone and leg which could possibly be fractured but they are not sure. I advised the caller that I was unable to give her a quotation as we would first need to assess the patient but a starting price callout fee is about R1000.00 and would increase according to treatment that the patient receives, the caller advised that she would need to phone the patient back to confirm the quotation before she has an ambulance dispatched. I also advised the caller that if the patient would prefer to not have a private service come out then she can attempt to contact the metro ambulance service but there is no guaranteed what time they will get to the scene. - Abi Bussio |
| 07 Jun 2022 - 13:04 - I received a call from Reshul from telecare, they wanted to get a quotation to transport a patient through to hospital. The patient is currently in Plumstead at the Evergreen Diep River, the patient reportedly took a fall and has some blood coming from her head but the caller is not sure where on her head the blood is coming from as she is phoning from the telecare call center, she also advised that the patient has pain to her left collar bone and leg which could possibly be fractured but they are not sure. I advised the caller that I was unable to give her a quotation as we would first need to assess the patient but a starting price callout fee is about R1000.00 and would increase according to treatment that the patient receives, the caller advised that she would need to phone the patient back to confirm the quotation before she has an ambulance dispatched. I also advised the caller that if the patient would prefer to not have a private service come out then she can attempt to contact the metro ambulance service but there is no guaranteed what time they will get to the scene. - Abi Bussio |
| 07 Jun 2022 - 12:52 - a lady phone to find out if CMR can transport and find a place for mother who is currently at FBH isolation ward as Carliale lodge sick bay is full advise that i will phone her back - tried phoning back four time no answer 0833102931 - Jarod Echardt |
| 07 Jun 2022 - 12:40 - Received a call from Sherly who reported she phoned earlier today with regards to CMR transporting her mom from FBH to an accepting facility once CMR managed to find one. It was advised to the caller that the patients family would need to find the patient a receiving facility before we transport her as we are unable to do that if Carlisle lodge is not accepting the patient because she is a PUI. The caller has now phoned back to cancel the transfer as the patient will be going back to Carlisle lodge to isolate so Carlisle lodge will be transporting the patient. - Abi Bussio |
| 06 Jun 2022 - 18:48 - Received a call from 0725158513- the call went unanswered, i phoned the caller back and she advised it was a mistake - Abi Bussio |
| 06 Jun 2022 - 17:18 - Fire requested assistance for an assault call in Lakeside on the corner of Main road and Waterbury- when i looked up the address on google it picked up the call in plumstead, when i asked Davis if that was the correct area he checked with his colleague who confirmed the address and they said not to worry about the call as Davis thought it was in lakeside - Abi Bussio |
| 06 Jun 2022 - 11:48 - received a call from Lucia Oosthuysen asking if CMR does stitchers advised that we don't do stitchers - PT is now in Rondebosch at the time of call advised that we don't run in that area member ship number #883 (0834603775) - Jarod Echardt |
| 06 Jun 2022 - 11:36 - Received a call from a gentleman on 0847243462- the patient reports he has injured his hand which he thinks might be broken/fractured, he needs to have an X-ray done and wanted to know if we offer X-rays, i advised the patient that we do not do X-Rays and he would either need to go through to hospital or a private X-Ray facility through a doctors referral. The caller said thank you and ended the call. - Jarod Echardt |
| 06 Jun 2022 - 04:50 - Anton from Tele Care called said he received a call that a Mr Gilchrist at Noordhoek Evergreen ( House no: 70 ) had a fall and was covered in blood . Called Rv6 at the time to go . Anton then called back said it was the wrong Evergreen and asked that vehicle be stood down. Called Rv6 ( Eugene ) back told him to stand down. RV6 was not mobile as yet. So no mob time was ever recorded. Time of Anton;s first call was 04H39. Second call from Anton to stand down was at 04H42. - Angus Ross |
| 06 Jun 2022 - 04:35 - Gentleman by the name of Craig called said they had loadshedding out in Scarborough . He was just worried , because his mother is a COPD pt and permanently on O2. He said they still had a portable , which most probably last for +- 3hours. I advised that he would then have monitor the O2 and if there still no electricity he would then have to take his mother to the nearest hospital for her to get O2. - Angus Ross |
| 05 Jun 2022 - 23:09 - Mapule from Netcare 911 called requested that Ambulance be cancelled for Kommetjie , Lekker Water Road. Told her that I spoken to on sene caller and she has told me she would be going to Mowbray Maternity via private transport. - Angus Ross |
| 05 Jun 2022 - 23:04 - Netcare 911 called asked if CMR could assist with a 27 yr old female who is 7 month;s pregnant and actively bleeding. Address given was at Kommetjie / Solari Business Park Unit 4 C - Lekker Water Road. Was given on scene caller and contact number 0847616982 - Called the number spoke to Bonita Nontyi the pt . She said she was fine had little bit of blood spots on her pad , but she was in no pain. Pt advised she was just waiting on her reliever , would then go home get her maternity booklet then go to Mowbray maternity on her own. Advised pt to contact Netcare then and tell them she would be going to hospital on her own and no Ambulance needed to take her. Netcare ref: 5502 / Cust no: VIC 130 / OB no: 9136W. - Angus Ross |
| 05 Jun 2022 - 21:09 - LAdy called said there was a boy having seizyures at No:12 Miri Road Ocean View . Logged the call with Metro . Ref no 2450 - Angus Ross |
| 05 Jun 2022 - 21:08 - Rene called ( 0844038230 ) said there was a 16yr old boy sitting outside her house . She said she knows the boy , but he was not in the right state of mind . Rene wanted to know if CMR could come out and sedate the boy to calm him down. Advised we could not do that as we have no history of the boy. Asked Rene if she called SAPS she said no , because the boy is the neighbours son and there was some issues at home, therefore they do not want to get SAPS involved. - Angus Ross |
| 05 Jun 2022 - 20:42 - Gentleman by the name of Barry called ( 0799505374 )said his 16 month old has a fever . Temp of 39.2. I asked what the baby was doing at the ime . He said she was awake crying. Told Barry to sponge baby down in luke warm water then to dry baby. Asked Barry to do another temp after that and if there is no improvement he could call CMR back then I would dispatch Ambulance. Non members - Angus Ross |
| 05 Jun 2022 - 11:00 - Metro Controler Christy called at 08:33 for assistance in Fish Hoek Main ROad outside Standard BAnk -Adult Male Unresponsive -Caller on scene Saqewe 0630304719 -Called on scene patient is not unresponsive/alert and talking and is not requesting an ambulance -Called metro back to cancel call at 08:40 -Ref # 0653 - Jessica Crouwkamp |
| 05 Jun 2022 - 09:53 - Call number - 20220603/3. D. Behr reports injuring his back on this call and has reported the injury to Heath. - Jessica Crouwkamp |
| 05 Jun 2022 - 05:51 - A2 - Thomas called said H. Giloi informed them , because they were in a Volatile area where the gunshot occured that they can liaise with family of deceased to leave paperwork with them and SAPS can collect paperwork from family. Called Ocean View SAPS spoke to Const. Mgwebi who said there was only 1 vehicle in Ocean View and vehicle was still at the crime scene. She will send vehicle to 25 Rigel Road Ocean View once SAPS vehicle stands free from scene. Called T. Vermaak back gave him info that was received from SAPS and paperwork to be collected from family. - Angus Ross |
| 05 Jun 2022 - 05:29 - CAlled Ocean View SAPS . Spoke to Constable Mgwbi explained to her I received a call from a Patricia who informed CMR that there was a gentleman at 25 Rigel road Ocean View . The family unable to wake him up. Told her CMR has vehicle in vicinity , but they were busy doing a declaration. I asked that she send out a vehicle to that address . Constable informed me that there was only 1 vehicle which was still at crime scene , but would send that vehicle out to 25 Rigel Road once they completed on scene - Angus Ross |
| 05 Jun 2022 - 02:45 - Received a call from ER24 ( Ref no :E202206050071 )For a pt at 32 De Stadler Ave Capri . Called on scene caller Andre - 0729369014 asked what the emergency was . Andre said his wife was on the medication Monte Flow , but was taken off that medication . Wife now has panic attacks , has depression. Ask Andre if everything was fine he said he wanted to take his wife to nearest hospital. Told him FBH was closest , but he preferred taking his wife to a private hospital . Advised him there was CMC and Tokai Melomed . He said he would take his wife to CMC via private transport. - Angus Ross |
| 04 Jun 2022 - 21:41 - Disaster Management called said they coming round to CMR for 1 portable O2 cylinder . They brought 1 cylinder and took another O2 cylinder. Disaster vehicle DX 82 - Angus Ross |
| 04 Jun 2022 - 19:41 - Greg Craig called back said he has spoken to Taryn Theron, who told him to contact Darren Zimmerman. Greg said he informed Darren about the fuel gauge issue on A3. and that he was on his way to fill up at Engen. - Angus Ross |
| 04 Jun 2022 - 19:30 - Greg Craig called that he thinks there might be a problem with A3;s fuel gauge . He said A3 has done five calls in total for the day , but fuel gauge has not dropped . He will inform Taryn . Greg said he was on his way to Engen to fill up. - Angus Ross |
| 04 Jun 2022 - 13:46 - Received a call from Srg Van Der Berg from Ocean View SAPS, 0217838306. Adult male who has been assaulted by the community. Srg Van Der Berg was not able to give me information about his condition. I logged the call with Metro Ref 1107 was provided. I called SAPS back and managed to get the on scene contact as a van was on the scene. 0764283449 Constable Duba, I was advised that the patient is not seriously injured, he is awake and talking but unable to walk as he has lots of pain. - Lindi Bredenhann |
| 04 Jun 2022 - 12:04 - member 8651 Mrs Donald 4 The Close, Fish Hoek. 0217826778 accidental activation - Lindi Bredenhann |
| 04 Jun 2022 - 08:43 - A4 in service and booking Out duty H Giloi is aware - Lindi Bredenhann |
| 04 Jun 2022 - 03:17 - 0721568687 male caller called fo a lady that is sick (unable to provide me with info) non members - advise of privt billing - will first check with pt as he is not with pt, I also provided him with METRO's number - Lindi Bredenhann |
| 03 Jun 2022 - 19:13 - Constable Topoko call said gentleman has still not bbeen seen to and Metro has not arrived yet. Constable said they will sent SAPS vehicle to Jubilee square and transport pt to FBH. - CMR GO |
| 03 Jun 2022 - 16:00 - Constable Topoko call said gentleman has still not bbeen seen to and Metro has not arrived yet. Constable said they will sent SAPS vehicle to Jubilee square and transport pt to FBH. - Angus Ross |
| 03 Jun 2022 - 13:23 - Called Simonstown SAPS spoke to Constable Topoko told her that Meytro Has been contacted and they will be dispatching an Ambulance to Simonstown Jubilee Square. - Angus Ross |
| 03 Jun 2022 - 13:13 - Tried calling Simonstown SAPS back to inform them that Metro has been contacted . No answer. - Angus Ross |
| 03 Jun 2022 - 13:10 - Simonstown SAPS ( Constable Ntalo ) called said they were informed that there was a gentleman laying on the side of road Close to Jubilee Square.( Opposite Lewis store ) and he looked very sick.Constable Ntalo said that was the only information he received. Called Metro ..Ref no: 1582 - Angus Ross |
| 03 Jun 2022 - 12:10 - RV1 - D.Behr Injured his lower back on call 20220603/3 28 Reids way Glencairn when lifting the PT. off the floor. At the time of reporting the incident. MrBehr required no further treatment and wants to continue with work. No doctor intervention needed at this stage. - Jarod Echardt |
| 02 Jun 2022 - 20:55 - User Address: Cottage K3, Peers Village, My Lifeline - testing - Lindi Bredenhann |
| 02 Jun 2022 - 18:56 - Sis Velda called wanted to know if Mr Ivan Perroldt was to be fetched at Victoria and to be taken back to Nerina Gardens. Called Morgen then Bianca . Bianca said she had to confirm with Taryn Theron. Taryn called advised that I arrange for Mr Perroldt to be fetched at Victoria Orthopedic Ward. Taryn asked that I call Orthopedic Ward to confirm if Mr Perroldt was still there. Called Victoria call was the transferred to Orthopedic ward , but no one answered. Called Taryn back explained that call was transferred , but no one answered the call. I told her that A4 was mobile to get Mr Perroldt. Conatct details for Mr Perroldts daughter : Wendy +61408764611..Email address : hans.humboldt@iinet.net.au. Mr Perroldt;s daughter left Australia flying to Cape Town as per Sis Velda she should be in CT by Friday. And daughter has advised Sis Velda that she would accept private bill. - Angus Ross |
| 02 Jun 2022 - 18:24 - Mr Rogers called wanted to know what the amount was that he needed to pay for his Life Line device.. Told Mr Rogers I could not say what the amount was as I did not have that information. I asked that Mr Rogers call back in the morning. He said he would call in the mornig. - Angus Ross |
| 02 Jun 2022 - 18:01 - Mrs Cohen ( 0832333046 ) Member no: 9661, called said her baby had a terrible cough and she was on her way to the Chemist to get medication. She asked if CMR could come out and assess. She then said her husband Jonathan was at home with the child. I asked that she provide me with a contact number to call her husband to confirm how the child was doing , before sending out an Ambulance. She gave me her mother;s contact number 0828949788. Called the number Jonathan ( Husband ) answered. Explained to him the reason for my call.He said the child was doing fine and there was no need for and ambulance to be sent out. Told him CMR on duty 24/7 and he could call anytime . He then asked for the contact details of CMR..Gave him CMR contact number. - Angus Ross |
| 02 Jun 2022 - 14:59 - Called received from Althea at Metro for and unresponsive female @ 27 Clifton Parade Flats Main Road Fish Hoek. Metro ref: 1650.. Called on scene caller Mr Kevin pt;s son...Who said his mother ( 82 yr old )was not unresponsive was conscious and talking . He said his mom has arthritis. pain in stomach and has not eaten properly for two days. Kevin said his mother is a pensioner and wanted to know what the cost would be as he could not afford a bill from an Private Ambulance service Kevin also asked what Metro would be charging for fetching his mother . Told him I was unable to give out ( Cost ) information as I could not say what he would be charged.. Called Althea back told her pt was conscious and talking . Althea said she would send out Metro Ambulance as soon as it becomes available. - Angus Ross |
| 02 Jun 2022 - 12:32 - Melanie called back to say Althea trying to get hold of control. Tried calling Althea back was unable to call out . Problem reported to Harri that I was unable to make out going calls . Harri said he would investigate. - Angus Ross |
| 02 Jun 2022 - 12:16 - Melanie called to say she received a call from a Mrs Hilary Griffin about a possible transfer . Called number that was given by Melanie : 0825610712. Called twice rings then goes to voicemail. - Angus Ross |
| 02 Jun 2022 - 12:13 - The address in Ocean View with active seizures was 8 Muska Close. - Angus Ross |
| 02 Jun 2022 - 12:12 - Melanie called said she received a call from Althea @ Metro . Mel gave me contact number for Althea @ Metro . Called Althea said there was a 15 yr old / Male pt with active seizures.. Called on scene number 0733473946 spoke to a gentleman who said boy having seizures . Jarod came back to me reported that Metro vehicle on route to Ocean View. Metro ref no: 1288 - Angus Ross |
| 02 Jun 2022 - 09:41 - Heath Giloi asked to log call with Metro .At 1 Juniper Crescent Faire Knowe there;s a gentleman who has an absess in his mouth necrotic. On scene contact details Michael Cousins : 0729336897 .Spoke to Nokupela @ Metro Ref no: 0.936 - Angus Ross |
| 02 Jun 2022 - 08:55 - Mrs Cooper from Tokai Estate ( 8 Olive Grove ) called saying her husband has passed out on the bed . As per information received from Mrs Cooper , Mr Cooper known with Low BP. While talking to Mrs Cooper the carer ( Richard ) was with him . Spoke to Richard who said Mr Cooper woke up and he seemed fine . NO service required from CMR. - Angus Ross |
| 02 Jun 2022 - 06:16 - Received a call from Michelle on 0716137699 under membership number 10470- she reported that her son aged 3 years old had a temperature on 40 degrees before she phoned us and she had given the patient some panado about 30 minutes ago to assist with the patients temperature, she wanted to know plus minus how long she should wait for the medication to start working, i advised the caller that if the patient has had a temperature and the medication is not helping that the patient should go through to hospital to avoid the possibility of seizures due to high temperature and if nothing else is helping bring down the temperature, she then reported that while on the phone she took the patients clothes off and his temperature has dropped to 38.5 degrees, the caller is going to monitor the patient over the next 15 minutes and if it does not continue to drop then she will phone back. - Abi Bussio |
| 01 Jun 2022 - 22:13 - Received a call from Michelle on 0716137699 under membership number 10470- she reported that her son aged 3 years old had a temperature on 40 degrees before she phoned us and she had given the patient some panado about 30 minutes ago to assist with the patients temperature, she wanted to know plus minus how long she should wait for the medication to start working, i advised the caller that if the patient has had a temperature and the medication is not helping that the patient should go through to hospital to avoid the possibility of seizures due to high temperature and if nothing else is helping bring down the temperature, she then reported that while on the phone she took the patients clothes off and his temperature has dropped to 38.5 degrees, the caller is going to monitor the patient over the next 15 minutes and if it does not continue to drop then she will phone back. - Abi Bussio |
| 01 Jun 2022 - 12:39 - Mrs Fine, 19 Cockburn Street, GLENCAIRN HEIGHTS, Serial # 413296 - phoned about her My Lifeline - caller tested it and it did not initially went off, Control advised caller to press the button and then wait for the "Hello". As per the system the Battery seemed ok - caller retested and it came through on the system. - Lindi Bredenhann |
| 01 Jun 2022 - 12:36 - RV1 came across an MVA kommetjie rd and 3rd Avenue - going to investigate will update if any assistance and other services are needed - No other services needed - Towing on scene and NO injuries - Jarod Echardt |
| 01 Jun 2022 - 12:12 - Mrs Fine, 19 Cockburn Street, GLENCAIRN HEIGHTS, Serial # 413296 - phoned about her My Lifeline - caller tested it and it did not initially went off, Control advised caller to press the button and then wait for the "Hello". As per the system the Battery seemed ok - caller retested and it came through on the system. - Lindi Bredenhann |
| 01 Jun 2022 - 10:38 - RV1 in service - Jarod Echardt |
| 01 Jun 2022 - 09:35 - RV1 in service - Jarod Echardt |
| 01 Jun 2022 - 09:01 - T.Vermaak spoke to D.Zimmerman about A2 portable radio that the front face of the radio is coming off and has been given to Harri - gave (EVENTS1) radio to T.Vermaak as A2 new portable radio - Jarod Echardt |
| 01 Jun 2022 - 08:29 - phoned Metro REF#0840 so they can stand down Metro42 asper last entry (01 Jun 2022 - 08:18) - Jarod Echardt |
| 01 Jun 2022 - 08:18 - phoned on scene (074314874)Miss du Toit to find out how the PT. is doing she said that they have gone in private transport to FBH - Jarod Echardt |
| 01 Jun 2022 - 08:11 - Received call from (0835624422) ?security control room for a guy stabbed in the chest at 1 Daisy circle OV on scene contact number (0743148374) Miss. du Toit said he's not talking but is breathing fast in short breaths call is logged with metro REF#0840 - Metro phoned back to hand after a few minutes but advise that we have no vehicles - Jarod Echardt |
| 01 Jun 2022 - 06:54 - Received a telecare activation from 46 northshore drive, Lake Michelle- as per previous OB entry logged, no vehicle dispatched to residence - CMR GO |
| 31 May 2022 - 22:40 - Received a telecare activation from 46 northshore drive, Lake Michelle- as per previous OB entry logged, no vehicle dispatched to residence - Abi Bussio |
| 31 May 2022 - 22:10 - Received a call from Mike on 0829004545- he reports his father was taken into hospital and his mom is therefore currently staying with him. The caller advised that his parents live at 46 Northshore drive and their telecare might be activated later tonight like it has the past few nights. He reports that nobody is staying at the residence so there should therefore be no emergency at the residence, we can ignore the telecare and there is no need to dispatch a vehicle. Mike advised that he would contact CMR to let us know once his parents are back at home and if there are any issues with the telecare then we can phone him on 0829004545. A note has also been made on the control room white board. - Abi Bussio |
| 31 May 2022 - 19:09 - Sebastian 0836081519 called for a ?woodcutter/person being dragged by 2 x other persons they tried to flag him down - caller not sure if person injured or being assaulted but did not want to stop. Control spoke to H Giloi as the circumstances sounds a bid dodgy - Control spoke to FH SAPS Serg Olkers who will disp a van to go and investigate will let us know if med emergency. - CMR GO |
| 31 May 2022 - 19:09 - Sebastian 0836081519 called for a ?woodcutter/person being dragged by 2 x other persons they tried to flag him down - caller not sure if person injured or being assaulted but did not want to stop. Control spoke to H Giloi as the circumstances sounds a bid dodgy - Control spoke to FH SAPS Serg Olkers who will disp a van to go and investigate will let us know if med emergency. - Lindi Bredenhann |
| 31 May 2022 - 17:28 - phoned the caller back (0722144630)(TOC15:46) to see if she want me to log the the call with metro she said no she will go done to FBH private transport - CMR GO |
| 31 May 2022 - 16:51 - phoned the caller back (0722144630)(TOC15:46) to see if she want me to log the the call with metro she said no she will go done to FBH private transport - Jarod Echardt |
| 31 May 2022 - 16:07 - received a the school Doodlebugs Early Learning Centre asking what can she do for a learner the is concussed so asked if i can hand over her number she said yes so gave the number to T.Theron - Jarod Echardt |
| 31 May 2022 - 15:46 - received a call from a lady first asking what is the call out fee saying so said it starts at R940 then she asked does come to the office or do we come to her so said we come to her then she repeated the call out fee back to me and the she ended the call (0722144630) - (she's not feeling to good wanted a ECG) - Jarod Echardt |
| 31 May 2022 - 11:57 - A2 out duty - Lindi Bredenhann |
| 31 May 2022 - 07:55 - 0722627888 accidental dial - Lindi Bredenhann |
| 31 May 2022 - 06:59 - Telecare Activation at 46 North Shore Drive -No one is at the residence Mrs Thomas is staying at her Son and MR Thomas is currently in Melomed Hospital -All is Fine i was able to get hold of their son who also lives in Lake Michelle -Membership 8042013 - CMR GO |
| 30 May 2022 - 22:46 - Telecare Activation at 46 North Shore Drive -No one is at the residence Mrs Thomas is staying at her Son and MR Thomas is currently in Melomed Hospital -All is Fine i was able to get hold of their son who also lives in Lake Michelle -Membership 8042013 - Jessica Crouwkamp |
| 30 May 2022 - 19:01 - Received a call from Carol Preston on 0826733585- she reprots her father tested Covid positive on the 24th of May and the department of health phoned them today to see how he was doing, they reported to Carole that it sounded like the patient was dehydrated and needs to go for a dehydration test. The caller wanted to know if this is something that we offer and i advised her that it is not something that we offer and she would need to speak to her doctor or go through to hospital to have this test done, she advised she is not able to take him to hospital as he is bedridden at this moment but she is going to try and make an arranegment and if she does not come right then she will phone back - CMR GO |
| 30 May 2022 - 13:28 - Received a call from Carol Preston on 0826733585- she reprots her father tested Covid positive on the 24th of May and the department of health phoned them today to see how he was doing, they reported to Carole that it sounded like the patient was dehydrated and needs to go for a dehydration test. The caller wanted to know if this is something that we offer and i advised her that it is not something that we offer and she would need to speak to her doctor or go through to hospital to have this test done, she advised she is not able to take him to hospital as he is bedridden at this moment but she is going to try and make an arranegment and if she does not come right then she will phone back - Abi Bussio |
| 30 May 2022 - 13:02 - 12:50 - Called by Sylvia Barker - 079 712 7664 - Her father has had abdominal pain since Friday - Dr Emmett Sims has seen patient and referred patient to Tokai Melomed - Dr Naidoo - Straight into a ward - Advised Ms. Barker that the membership 10332 does not have the Add on service - Patient is on Mutual Staff Medical Aid - Advised that they would need to contact the medical aid for authorization as patient going directly to a ward and chance that the medical aid will not cover the transport to hospital - She would need to contact the medical aid herself - Patient: Mr. Robert Davies 84yoa - Has had some vomiting intermittedly and is now feeling weak today. - Advised Ms. Barker that she can ask the medical aid if CMR can transport but they generally have their own service provider. She will call back once she has spoken to the MA - Jarod Echardt |
| 30 May 2022 - 11:04 - A1 standing down on scene- premier security on scene and will be awaiting for SAPS, crews are standing free - Abi Bussio |
| 30 May 2022 - 10:57 - A1 reports they where flagged down just before Sternberg robots by a security company for a person on the ground - Jarod Echardt |
| 29 May 2022 - 19:43 - Received a call from Sister Meryam from CMC who reported that they are full divert for High care and ICU patients until tomorrow - CMR GO |
| 29 May 2022 - 12:39 - Received a call from Sister Meryam from CMC who reported that they are full divert for High care and ICU patients until tomorrow - Abi Bussio |
| 29 May 2022 - 10:35 - Received a call from Sister Meryam from CMC who reported that they are full divert for High care and ICU patients until tomorrow - Abi Bussio |
| 29 May 2022 - 09:16 - Received a call from Beverly De Meyer on 0638420985, she advised she is Chris De Meyers mom and she refuses to go back to hospital at 2Mill due to bad treatment yesterday. The patient reported she was transported yesterday to 2Mill where she sat outside in the cold and she thinks it may have made her symptoms worse, the patient was eventually taken into the Covid unit and given some medication before going home. The patient reports her symptoms feel like they have gotten worse and she wants to speak to a medic about her medication and what she can take, she also wanted to know if someone could come and put a nebulizer on her. I advised the patient that i would have one of the medics phone her back to discuss her medication or we could come out to assess her and discuss medication scene, the patient then advised that she did not want someone to come out yet as she first wanted to take a bath. Greg Craig phoned the patient back who advised that she has not taken any of her medication as of yet because she doesn't know if she can. Greg Craig advised the patient to take her medication thats been prescribed to her by the doctor to see if that assist with her symptoms and she advised she would. Greg C also advised the patient can phone back at any stage she feels required. - Abi Bussio |
| 29 May 2022 - 08:20 - - Abi Bussio |
| 29 May 2022 - 08:20 - RV1 dispatched on call- mechanical checks done and will complete further checks once back at the office - Abi Bussio |
| 29 May 2022 - 07:27 - Received a telecare activation from 60 Lakeshore drive- caller advised it was a mistake. - Abi Bussio |
| 29 May 2022 - 07:25 - Lance reports that the medics room roof has a leak which is causing water to leak near the electric box. - Abi Bussio |
| 29 May 2022 - 01:30 - Sargent Van Der Berg from Ocean View SAPS called request for declaration to be done for a gunshot victim in Arries Avenue Ocean View / Opposite te taxi rank. Darren Zimmerman was informed. - Angus Ross |
| 28 May 2022 - 23:16 - Mrs Munro called she said she gave her 5yr old son half a Panado at 21H00. She said his head was sweaty . She took his temp which was 35 plus and wanted to know if that was normal. I asked that she wake him up to see his reaction . She informed me he was coughing and looked fine. Advised she should monitor him and if need be she could contact CMR , and I would then send out medics to assess the boy. She agreed and said if things change she will contact CMR. - Angus Ross |
| 28 May 2022 - 23:09 - Warrant Officer Bentley from Fish Hoek SAPS called . He said declaration was done by State Ambulance and wanted the number for an undertaker. Gave him Toney Wylie;s contact number. Called Warrant Officer Bentley back told him I had another number for Toney Wylie, which shows on google it;s available number 24 hours. He then informed me they did get hold of another undertaker from Wynberg, and they were enroute from Wynberg to Fish Hoek. - Angus Ross |
| 28 May 2022 - 06:14 - Sis Juliet from St. JAmes Retirement Hotel called said she had a 87yr old pt ( Mr Apps ). Sister said pt was in alot of pain and his abdomin was distended. Pt was seen at FBH yesterday ( Constipation )on the 27.05.2022 and had an appointment for today 28.05.2022,@8 am, but due to him being in so much pain. He needed to go to FBH earlier. Told Sis Juliet that Mr Apps not member and there might be private bill. Sis Juliet called back said she spoke to Mr.Apps and he said that if there is going to be private bill, he would then pay. - Angus Ross |
| 27 May 2022 - 16:39 - Received a call from Josh at 16:19 -A car guard has walked into his reception at CCFM radio station requesting him to call an ambulance for someone who states is sick -Josh was unable to give me any details as well as he did not see the patient -Handed the call over to Metro Ref#2065 - Jessica Crouwkamp |
| 27 May 2022 - 16:36 - Received a call at 14:42 by Ian requesting an ambulance to transport his gran 78 years old to hospital -Facial droop and loose tongue causing her to spit a lot since yesterday ? Stroke. Patient non members -Advised private bill -Was not accepted, we then offered to log it with Metro -Metro contacted ref # 1883 - Jessica Crouwkamp |
| 27 May 2022 - 16:32 - Received a call from Sister Silvia at St James Retirement Hotel, requesting an ambulance to transport a Mrs Sulter to CMC ward B -Advised Sister the patient will need to get AUTH from her medical aid before we can transport -Sister said she will get back to us -40 minutes later Sister Silvia called back to cancel patient transport she went privately with the St Jams driver to CMC - Jessica Crouwkamp |
| 27 May 2022 - 10:24 - Telephone number for Janine (Previous message) - 0721914992 - Morgan Will |
| 27 May 2022 - 10:23 - - Morgan Will |
| 27 May 2022 - 10:23 - 10:06 - Received call from Niesha - 0217014814 - she is wanting to enquire regarding treatment options for her friends that have been sick since Monday with a stomach virus. Today they are not managing to keep fluids down and seemingly becoming very dehydrated - Both suffering with ++ diarrhea and vomiting. She could not advise if patients have seen a GP or if on medical aids. Patients reside in Kenilworth - Advised Niesha that we could assist with ambulance transport to a hospital but would not be able to assist with medication / IV and leave patients at home - She will ask her friend to call directly / / 10:13 - Called by Janine (friend of Niesha) - She has not been able to get to a doctor to uplift script - Meds that she has been taking do not seem to be helping and she says everything just goes "straight through her" - advised that she should either be transported to a hospital to begin IV fluids and antibiotics or see her GP as soon as possible. She will try arrange to see her GP, does not want an ambulance at this time - Advised to call back if she is unable to get to her GP or any further assistance - We are happy to send a vehicle to transport if required. - Morgan Will |
| 26 May 2022 - 22:12 - Earlier just after load shedding Mr Rowe 161 Mc Farlane telecare went off I called on scene - all good went off due to loadshedding and bat. - Lindi Bredenhann |
| 26 May 2022 - 22:10 - Sharon ER24 called for an gentleman that had a fall and ?laceration to head - cons and talking - initially could not advise if pt is on med aid - she then went further and said pt came out of VPH recently - she then realised that he is most likely on med aid and said that she is going to phone the on scene again and will then rather send one of their veh from CMC base. - Lindi Bredenhann |
| 26 May 2022 - 18:57 - Heath Giloi got back to control. Shell Garage Long Beach are members , but NO add on.. - CMR GO |
| 26 May 2022 - 18:04 - Heath Giloi got back to control. Shell Garage Long Beach are members , but NO add on.. - Angus Ross |
| 26 May 2022 - 09:58 - Heath Giloi got back to control. Shell Garage Long Beach are members , but NO add on.. - Angus Ross |
| 26 May 2022 - 09:55 - Zubaida from Shell Garage Long Beach Village called said her colleague known hypertensive - Pt;s BP 160/100. Pt had blurred vision and headache . Asked Zubaida if they were members of CMR she said NO. But as per Mr. Smolders they are not to be charged as they do all CMR;s advertising. Spoke to Heath Giloi who advised he would follow up with Darren Zimmerman. - Angus Ross |
| 25 May 2022 - 13:38 - Hi, please make an OB entry, I injured my elbow while cleaning after the call now, it has been reported to Taryn and Heath and I am fine to continue working.
Thanks
asper M.Sulter whatsapp message - Jarod Echardt |
| 25 May 2022 - 12:12 - mrs. brown life line went off it was by mistake - Jarod Echardt |
| 25 May 2022 - 07:42 - A1 on there way back from Tokai came across MVA on Oukaapse Weg close to Silvermine. They went to investigate reported there was no injuries and no medical assistance required. It was handed over to traffic services and towing was on scene. A1 stood free @07H37 - Angus Ross |
| 25 May 2022 - 07:02 - A1 - Radio,d in to say he would be dropping off Princess at her residence to get her vehicle... - Angus Ross |
| 24 May 2022 - 23:36 - During call 20220524/14- A3 reports while Danni was making her way to the ambulance for this call she slipped on the wet tar and face planted and knocked her head, she has an abrasion to her right elbow, humorous, right wrist, right palm, ring finger, right and left knee, she is alright for now but will see how she feels in the morning. All this has been reported to T.Theron - Abi Bussio |
| 24 May 2022 - 17:47 - A2 reports Damage to their star bar / crack - piece missing - call number 20220524/3 - Thomas did speak to D Zimmerman
- CMR GO |
| 24 May 2022 - 12:05 - A2 reports Damage to their star bar / crack - piece missing - call number 20220524/3 - Thomas did speak to D Zimmerman
- Jarod Echardt |
| 24 May 2022 - 11:54 - Sist Matthews called from CMC - for quote on BLS transport CMC to Hermanus Spec Care for a Mr Cullis - Pt 70Y M treated for brain tumor - GCS 14/15 normal for pt - pt does receive oral meds but during transport no IV or meds needed - I spoke to B De Meyer and she also spoke to D Zimmerman - R4750.17 - sist is aware that we would also need an email address to send it to the pt's wife. The sister will get back to us if a go ahead and with the email address and other details of wife. - Lindi Bredenhann |
| 23 May 2022 - 19:01 - RV2 Eugene reports that he went fwd into a small pillar in the parking lot at TMH - No visible damage - and he did inform D Zimmerman Call number 20220523/9 -
- CMR GO |
| 23 May 2022 - 18:25 - RV2 Eugene reports that he went fwd into a small pillar in the parking lot at TMH - No visible damage - and he did inform D Zimmerman Call number 20220523/9 -
- Lindi Bredenhann |
| 23 May 2022 - 17:36 - A1 in service - CMR GO |
| 23 May 2022 - 08:51 - A1 in service - Lindi Bredenhann |
| 23 May 2022 - 08:48 - RV1 in service - Lindi Bredenhann |
| 23 May 2022 - 04:37 - 161 Mcfarlane Road, ST - accidental activation - Ashlee Alpes |
| 22 May 2022 - 21:44 - D.Zimmerman phoned, Claire (0825650501) phoned him from outside Pescados restaurant in ST, stating she can see smoke issuing from behind the restaurant in Thomas Street, ST - ?house alight - requested to log with fire-- called logged with Fire, spoke to Lance - Ashlee Alpes |
| 22 May 2022 - 21:05 - 20220522/7 - L.Venter injured her back, not booking off and not wanting/needing to see a Dr at this time - Ashlee Alpes |
| 22 May 2022 - 19:33 - Received a call from Nic on 0732360843- he was looking for advice with regards tocovid as he does not have a doctor and is currently on day 5, he experienced a difficult night last night with feeling ill and was bring up a pale pink/clear flem and he wanted to know if something like this is normal and if he should be concerned, i advised the caller that i would speak to one of medics and ask them to give him a call back, i spoke to murray who advised he would give the caller a phone back and the caller advised him that he is currently not taking any medication and that murray is not too concerned about what the patient is experiencing as it is fairly normal for covid patients to feel this way. Murray advised the patient to take some medication to assist with the flem and if he does not feel better then he is welcome to phone us ack for someone to come out and assess him or do a phone consult further, the patient also believes he may be experiencing Covid Anxiety - CMR GO |
| 22 May 2022 - 18:33 - Received a call from Nic on 0732360843- he was looking for advice with regards tocovid as he does not have a doctor and is currently on day 5, he experienced a difficult night last night with feeling ill and was bring up a pale pink/clear flem and he wanted to know if something like this is normal and if he should be concerned, i advised the caller that i would speak to one of medics and ask them to give him a call back, i spoke to murray who advised he would give the caller a phone back and the caller advised him that he is currently not taking any medication and that murray is not too concerned about what the patient is experiencing as it is fairly normal for covid patients to feel this way. Murray advised the patient to take some medication to assist with the flem and if he does not feel better then he is welcome to phone us ack for someone to come out and assess him or do a phone consult further, the patient also believes he may be experiencing Covid Anxiety - Abi Bussio |
| 22 May 2022 - 09:17 - Received a call from Nic on 0732360843- he was looking for advice with regards tocovid as he does not have a doctor and is currently on day 5, he experienced a difficult night last night with feeling ill and was bring up a pale pink/clear flem and he wanted to know if something like this is normal and if he should be concerned, i advised the caller that i would speak to one of medics and ask them to give him a call back, i spoke to murray who advised he would give the caller a phone back and the caller advised him that he is currently not taking any medication and that murray is not too concerned about what the patient is experiencing as it is fairly normal for covid patients to feel this way. Murray advised the patient to take some medication to assist with the flem and if he does not feel better then he is welcome to phone us ack for someone to come out and assess him or do a phone consult further, the patient also believes he may be experiencing Covid Anxiety - Abi Bussio |
| 22 May 2022 - 06:01 - Received a call from Mrs Kriel at 05:09 regarding her son who was diagnosed with a brain tumor, he had a op to remove part of his frontal lobe 2 months ago at GSH and is prone to seizures -Last month Mrs Kriel noticed strange behaviour from the patient and contacted CMR who transported to FBH, he had a seizure at FBH and then discharged as it is expected -Unfortunately not much was explained to her on what she must do when and if he has a seizure, he is due for chemo for 30 days next week at GSH at outpatients -Her son has had a seizure this morning and lying in the bathroom postictal, Mrs Kriel wanted advise on what to do i stated a seizure should be seen by a doctor she was against having to take him back to hospital asked if she could monitor him and call back if she requires us -Mrs Kriel was a member but now inactive -Advised she can monitor keep him on his side but if any changes or another seizure to call us back and he will then have to be transported -Mrs Kriel then had a long extensive phone call with control regarding his treatment/Having to transport him daily to GSH for chemo and concerned about seizures in the car with her - I told her she must discuss with the doctor regarding possible admission for those 30 days ect.. -Mrs Kriel will call back if she requires our assistance -Old mem # 6824 - Jessica Crouwkamp |
| 22 May 2022 - 05:48 - Logged a report to City of Cape Town regarding a water pipe leak outside 105 Kommetjie Road Fish Hoek - Jessica Crouwkamp |
| 22 May 2022 - 00:22 - Called Mr Taylor back and explained i must of lost signal on the phone as it ended -Is he still wanting a medic to come out and assess his wifes leg -He said no he did it himself -Miss understanding regarding wound care as i was told by a fellow controller we dont send medics out for wound cleaning/dressing, after consulting RV1 he stated we do need to go out if the fall is acute -Membership 6557 - Jessica Crouwkamp |
| 21 May 2022 - 23:52 - Received a call from Mr Paul Taylor requesting CMR to attend to his wifes skin abrasion/skin tag she sustained falling -He stated it doesn't require sutures not bad but would like us to come out CLEAN and dress the wound - i proceeded to tell Mr Taylor that it was not an emergency and we don't generally come out to do wound cleaning/care and he put the phone down on me. - Jessica Crouwkamp |
| 21 May 2022 - 19:08 - Received a call from Aurica at 16h35 who reported that her mom a 77 year old female now resides at Princess Christian Retirement home in Tokai, the patient is still a member on the data base under membership 9956 which does not match the patients current address. The caller was not aware that CMR had a membership area and therefore just continued to keep her original membership. The caller reported that her mom has a cut to her leg which the nursing sister have attempted to get to stop bleeding but were unable to do so and therefore want the patient to be transported through to CBM for further treatment, i advised the caller that we could send out an ambulance but there would be a private bill as the ambulance add on is inactive under the membership and that for the future if the patient remains at the retirement village that she might not be covered by her membership as it is out of the area but it could be submitted to medical aid with the possibility of there being a private bill. The caller advised that she would rather take the patient privately and did not sound very happy about this so i advised H.Giloi of the situation and he advised we phone the caller back and just advise her we will happily send out an ambulance which medical aid should cover when the bill is submitted but there is always a possibility of there being a private bill, i phoned the caller back and offered again to dispatch an ambulance and apologised for any confusion, she said that it was not a problem at all and that the nursing sister had phoned her back after we got off the phone to advise that the patient will be monitored overnight by the nursing staff as they have got the bleeding under control but if they need an ambulance then they will phone back. The caller reported she would phone the office on Monday to discuss the membership and most likely cancel seeing as the patient is outside of the membership area. - CMR GO |
| 21 May 2022 - 17:27 - Received a call from Aurica at 16h35 who reported that her mom a 77 year old female now resides at Princess Christian Retirement home in Tokai, the patient is still a member on the data base under membership 9956 which does not match the patients current address. The caller was not aware that CMR had a membership area and therefore just continued to keep her original membership. The caller reported that her mom has a cut to her leg which the nursing sister have attempted to get to stop bleeding but were unable to do so and therefore want the patient to be transported through to CBM for further treatment, i advised the caller that we could send out an ambulance but there would be a private bill as the ambulance add on is inactive under the membership and that for the future if the patient remains at the retirement village that she might not be covered by her membership as it is out of the area but it could be submitted to medical aid with the possibility of there being a private bill. The caller advised that she would rather take the patient privately and did not sound very happy about this so i advised H.Giloi of the situation and he advised we phone the caller back and just advise her we will happily send out an ambulance which medical aid should cover when the bill is submitted but there is always a possibility of there being a private bill, i phoned the caller back and offered again to dispatch an ambulance and apologised for any confusion, she said that it was not a problem at all and that the nursing sister had phoned her back after we got off the phone to advise that the patient will be monitored overnight by the nursing staff as they have got the bleeding under control but if they need an ambulance then they will phone back. The caller reported she would phone the office on Monday to discuss the membership and most likely cancel seeing as the patient is outside of the membership area. - Abi Bussio |
| 21 May 2022 - 14:33 - Received a call from Lindiwe at Metro for Ref 0982. He reported that they received a call for a patient having seizures in beach road fish hoek, he was unable to provide further information. I spoke to on scene who is a Law Enforcement officer on 0627962658, who advised that the patient is in her +-20s and is a vagrant on the beach who is shaking and appears to have a cold, when i spoke to the officer i asked him if he thought that the patient was having seizures and he advised he does not think they are seizures but rather think that the patient is possibly experience a cold/flu and is shivering due to the weather, the officer reports that the patient has been having these shaking symptoms since about 7am this morning and she is not talking to the officers so they are not too sure what is wrong with the patient. I spoke to H.Giloi and advised that the patient is near the fanicity on the lifeguard tower but not involved with the lifeguard tower and that it does not sound like a P1 call, the call has been handed back over to Metro. - Abi Bussio |
| 21 May 2022 - 14:05 - Received a call from Melany on 0795280584 who reports her husband has a fish hoek hook stuck in his hand which she assumes will need to be cut out, the caller reports she cant get in contact with her GP and wanted to know if we could assist with something like that and i advised her that we most likely will not remove the hook and she advised that she will rather transport the patient to hospital to have it removed and him cleared for any injury to his hand. Patient is at FBYC. - Abi Bussio |
| 21 May 2022 - 13:06 - Received a call from Melany on 0795280584 who reports her husband has a fish hoek hook stuck in his hand which she assumes will need to be cut out, the caller reports she cant get in contact with her GP and wanted to know if we could assist with something like that and i advised her that we most likely will not remove the hook and she advised that she will rather transport the patient to hospital to have it removed and him cleared for any injury to his hand. Patient is at FBYC. - Abi Bussio |
| 21 May 2022 - 12:40 - A3 back at base- event completed - Abi Bussio |
| 21 May 2022 - 10:56 - While on the phone to Sister Fazo at Pollsmoor Prison she requested my full details saying that she has to write it down in her file to state that she spoke to me- i have never experienced this and the caller advised that she has to have my full details because Ashlee always gives her details over the phone. - Abi Bussio |
| 21 May 2022 - 07:46 - RV3 mobile to FHPS for rugby event - Abi Bussio |
| 20 May 2022 - 20:46 - Received a call from Mrs Pope,s daughter ( Mem no:143 ) she said the doctor prescribed Tramacet for her mother. Spoke to Mrs Pope who said she was feeling a bit sweaty and had hiccups. I asked how she was feeling she then told me she was feeling better , but has hiccups .. Also advised Mrs Pope Tramacet causes sleepiness and dizziness and Tramacet is an anti inflammatory and prescribed pain medication. Mrs Pope said she was not sleepy at all only had hiccups Advised Mrs Pope to have a few glasses of water and if she's not better after 30 -40 minutes to contact CMR again. - CMR GO |
| 20 May 2022 - 20:46 - Received a call from Mrs Pope,s daughter ( Mem no:143 ) she said the doctor prescribed Tramacet for her mother. Spoke to Mrs Pope who said she was feeling a bit sweaty and had hiccups. I asked how she was feeling she then told me she was feeling better , but has hiccups .. Also advised Mrs Pope Tramacet causes sleepiness and dizziness and Tramacet is an anti inflammatory and prescribed pain medication. Mrs Pope said she was not sleepy at all only had hiccups Advised Mrs Pope to have a few glasses of water and if she's not better after 30 -40 minutes to contact CMR again. - Jessica Crouwkamp |
| 19 May 2022 - 20:35 - Received call from 0828865725 asking advice on 84 yr old husband with abdo pain, she will take him through to CMC - Ronald Windell |
| 19 May 2022 - 11:27 - Parent walked into CMR office @ 11:18 with their 10 year old daughter Sindie Allum who fell and hit her forehead at school -Parents are members of CMR #9026 and requested a medic to assess her -Nil signs of concussion or any neurological deficit -Advised by RV2 medic who assessed patient to parents if any changes not to hesitate to phone us or take her to casualty directly. - Jessica Crouwkamp |
| 18 May 2022 - 19:48 - 0722390769 Mrs Ross accidental dial - Lindi Bredenhann |
| 18 May 2022 - 14:35 - Mrs Patterdson called about her husband - we took him to FBH the prev day as no privt facility could accept ?unstable angina - he now needs to be transferred out to VPH - Non mem - advise caller of privt bill as this will now fall under a transfer - pt is on Discovery - I advise the caller to contact them explain to them the interhospital transfer and that she can tell them that she does have a service provider close by if she wants to make use of us as they do often hand the calls to us with an auth number. She understood and is going to contact Netcare - Lindi Bredenhann |
| 18 May 2022 - 03:43 - @03:30 Devrin 0836501365 from Masi called for his cousin that was assaulted by the community - Non mem, not accepting privt bill - call was logged with Metro they are still waiting - I advised him that I will follow up with Metro but unfortunately we are not able to escalate calls with them from our side - Ref 0603 - I spoke to METRO still pending not able to give ETA - logged as community assault - pt bruising over body and injury to wrist, cons logged at 01:43 incident happened at about 6pm. - Lindi Bredenhann |
| 18 May 2022 - 01:03 - Jolene called for her 15Y Son - he experimented with huffing at 11:30 this am, and is now still very anxious about it and scared that something might happen, his throat is also still sore- I advised Jolene that due to the time limit being almost more than 12hours the onset of something serious would have started earlier - his throat most likely will still be sore due to the nature of the chemical that he inhaled - I asked her about him and general anxiety and she said that he does take anti anxiety meds normally - he did take some an hour ago - I advised to coach him on his breathing and let him go and lie down - she is going to speak to the dr in the am as well - i asked her if he is possibly going to need counselling and she said they will speak to their pastor, but likely this was a first time thing. I advised her that if anything change she is more than welcome to call, and also explained that most of the serious side effects will normally take place when there is long term use present. - Lindi Bredenhann |
| 17 May 2022 - 20:32 - 0814133934 79Y M frail - not eating - been at hospt last week not sure why - wanted us to take pt back to hosp - the call kept on dropping eventually the caller called back from another number - I also called him back - Caller advised of privt service - non member not able to accept will call Metro - Lindi Bredenhann |
| 17 May 2022 - 18:50 - Mr Rice (Mem no: 10431 _called wanted to speak to a neurologist regarding his catheter. He said it was fitted at Kingsbury hospital. He said he think there was a blockage , but first wanted to talk to a neurologist. Told Mr Rice that I could send out a response vehicle . He asked what was the qualification of the person on the response vehicle , told him Advance Life Support. He said he will first make a couple of calls and if need be he would call CMR back. - CMR GO |
| 17 May 2022 - 16:54 - Mr Rice (Mem no: 10431 _called wanted to speak to a neurologist regarding his catheter. He said it was fitted at Kingsbury hospital. He said he think there was a blockage , but first wanted to talk to a neurologist. Told Mr Rice that I could send out a response vehicle . He asked what was the qualification of the person on the response vehicle , told him Advance Life Support. He said he will first make a couple of calls and if need be he would call CMR back. - Angus Ross |
| 17 May 2022 - 16:33 - Received a call from Mrs Smith saying she pressed button on my life line , but nothing was happening. While on a call with Mrs Smith I asked that she press button again, nothing came through .Email sent to Harri to investigate. Forwarded Mrs Smith,s contact details to Harri. - Angus Ross |
| 17 May 2022 - 13:02 - Gentleman called said he was still waiting on an Ambulance to fetch his mother from Retreat Day hospital. Told him he came through to CMR and we based in Fish Hoek . He apologised and said he dialled the wrong number and he was suppose to call Metro. Gave him Metro,s contact number. - Angus Ross |
| 17 May 2022 - 10:12 - Mrs Marten ( My Life Line ) Went off. Called Mrs Marten who said she pressed button by accident and everything was fine. - Angus Ross |
| 17 May 2022 - 07:41 - Mrs Curtis called wanted to talk to Zayd . Mrs Curtis said she spoke to her ex husband who told her that the medical that they on is a hospital plan . That Christian Barnard or Tokai Melomed will accept. I contacted Zayd and explained . Zayd informed me that he has spoken to the son . And he was aware of co payment that needed to be made . As per Zayd the son said he will make co - payment. - Angus Ross |
| 17 May 2022 - 06:56 - 082559146 called for her son - pain R side abdo she wants to take him to a facility and just wanted to know if not on med aid where to go - I advised FBH - and then also privt facility TMH and CMC. - CMR GO |
| 17 May 2022 - 05:44 - 082559146 called for her son - pain R side abdo she wants to take him to a facility and just wanted to know if not on med aid where to go - I advised FBH - and then also privt facility TMH and CMC. - Lindi Bredenhann |
| 17 May 2022 - 05:32 - Hendriette 0824614844 called for herself - she was diagnosed with Bronchitis last week - Covid test neg - on last dose of antibiotics and symptoms not subsiding actually getting worse - she wanted to know if she should see the dr again - I advised pt that I would advise it even if she just makes telephone contact - she is most likely going to need a stronger / second dose of antibiotics as by now it should have helped with some of her symptoms, I did advise that I can also send someone to assess, but she did not want that - she is going to contact the dr again - I told her again that if at any time she feels in need of our assistance she is more than welcome to call. - Lindi Bredenhann |
| 16 May 2022 - 22:58 - Miss Kungene called from Polsmoor for a F prisoner ?psych - hitting her head against the bed and very aggressive - earlier on she was given meds by the sist FEFE on duty, and she was calm for for about 3 hours but now she started again - I advised the caller that if the pt is aggressive SAPS would need to get involved as we are not able to just sedate pt's and transport them to hosp - also we are not able to force them against their will - I asked the caller if the sister went out to the pt now again to assess, she did not. I then asked for the duty Sist Fefe's tel number and called the sist to find out about the pt. They do not have a med hx on her as the family members said that she does not stay with them. As per the sist the pt is most definitely very aggressive and she is aware that we do not just sedate and transport, and she is also not able to give another dose of meds now as per her protocol - I also explained to her about SAPS - She understood, she is going to make contact with Miss Kungene and advise her to call SAPS for the pt. I then called Miss Kunene and asked her if Sist FEFE spoke to her - she said she did, she is going to go and assess pt and will let us know is she is going to need us or just SAPS. - Lindi Bredenhann |
| 16 May 2022 - 16:09 - Derick called for himself Covid + tested this am - feeling tired, weak, just generally unwell and wanted to know if we can come out to assess. Pt did not yet speak to his dr. I advised pt that he will feel ill as it is part of the symptoms, that he would need to make contact with his GP as they are still the first port of call. We do go out but mainly when people are in distress explained to him about SOB, dehydration. I explained to him what he should do at home to make it a bit more comfortable for himself and if anything changes/ gets worse he is more than welcome to contact us again - Lindi Bredenhann |
| 16 May 2022 - 12:49 - 12:43 - Answered call from 0672710584 - Unable to hear caller - While on line call cut off - Attempted to call back, no answer - Number not on member database - Morgan Will |
| 16 May 2022 - 10:06 - A2 went out dury to have stretcher repaired - Lindi Bredenhann |
| 16 May 2022 - 08:20 - A3 (Tyger Wheel) outduty - with A4 (contact) - Lindi Bredenhann |
| 15 May 2022 - 22:37 - Feroza from fire control phoned to ask if we could assist with a call in Plumstead, 14 Blenhiem Road, Plumstead - for a adult female with hypertension, ?compartment syndrome, lame, pale and SOB - asked ?compartment syndrome, patient spoke/saw GP earlier in the day. Patient is on Bonitas MA and Feroza has phoned all the services (NC, ER24, Metro, Healthnet, ZMED etc) and no one can help - advised we are very busy at the moment (only 1 ambo available) and I would speak to management to see if we can help, also told Feroza that Bonitas is a EA MA so if we are not able to help then she can log the call with them and it is their responsibility to locate a service provider - spoke to H,Giloi who said to send an ambo, to help fire control - phoned Feroza to let her know we will be dispatching an ambo, then phonedf onscene 0723840659 and spoke to Gavin (pt Nicole husband) and asked for more info, pt leg is hot, sore and hard, they phoned GP who said it was compartment syndrome and to get her to the nearest hospital, advised I am going to dispatch an ambo from FH, Gavin said it is not necessary as he is busy pulling their car around and loading his wife, and they will go privately to CMC, advised I was happy to send an ambo but if they have private transport available then it was going to be a lot quicker - Gavin thanked for assistance but he will take his wife privately, Fire control updated as well as H.Giloi - Ashlee Alpes |
| 15 May 2022 - 20:00 - O84124 Calvin phoned and asked for us to assist at a call in Bergvliet - 78yr old female collapsed, now conscious and talking but vomiting - ref 0763 - onscene contact Emma 0720107704, phoned and spoke to Emma to get more info and she advised she does not want to wait any longer and will take her mom via private transport to hospital - Ashlee Alpes |
| 15 May 2022 - 19:51 - Received a call from Sydney (sunnydale NHW) for an incident at 45 Longboat Road, Sunnydale - a 42 yr old male was hit on the head with knobkerrie and has a 2mm laceration to the head, has stopped bleeding and the patient did not lost consciousness - logged the call with metro on ref 1926 P1 and informed Sydney what to expect etc - he is happy and will wait for SAPS or for Metro as it was a domestic altercation between families on the property - Ashlee Alpes |
| 15 May 2022 - 19:24 - 20220515/9 R Windell tweaked his back while carrying pt - not going to book off - Shift paramedic D Behr will report it to H Giloi.
- Lindi Bredenhann |
| 15 May 2022 - 18:16 - E/A transfer declined due to limitation of current veh - Lindi Bredenhann |
| 15 May 2022 - 17:44 - My Lifeline call came in earlier 18 Recreation rd - testing - Lindi Bredenhann |
| 15 May 2022 - 10:11 - Female caller called for her toddler - been congested since Thursday (snotty with Yellow discharge) eyes also very red and puffy - not sleeping well - wanted to know if they must take him to a gp or ER - I advised Medicross or TMH (stay in Muizenberg) - Lindi Bredenhann |
| 15 May 2022 - 10:03 - A3 L side back wheel flat - changed over to wheel that was in shed - D Zimmerman aware - Lindi Bredenhann |
| 15 May 2022 - 10:01 - Accidental telecare activation - 11 Milkwood Lake Michele - Lindi Bredenhann |
| 15 May 2022 - 09:12 - A4 in service - Lindi Bredenhann |
| 15 May 2022 - 09:12 - 0769595838 Got our number on his dr tel mess - he needs a extension of his script - I advised accordingly - he is going to try Longbeach medical - Lindi Bredenhann |
| 15 May 2022 - 08:34 - RV2,RV1 adn A2 in service - Lindi Bredenhann |
| 14 May 2022 - 17:50 - Vaughn 0607783658 - phoned regarding his daughter who had a cycling accident this afternoon and has some swelling by her stomach lower left quadrant laterally and wanted advice whether this is normal or should they go to hospital - handed phone over to Z.Fredericks who spoke to the caller for a while. Z.Fredericks requested they said pictures through to Control - received pictures and noted significant swelling/protruding more towards the umbilical region - phoned Vaughn back and Z.Fredericks advised it is best if they go to a casualty unit and most likely get an ultrasound to rule out any underlying injury or free fluid in the abdomen - Vaughn said he would take her privately to CMC to be assessed - Ashlee Alpes |
| 14 May 2022 - 16:06 - 0839670081 - phoned and was hung up on - phoned back and sent to voicemail - Ashlee Alpes |
| 14 May 2022 - 11:17 - Received a call from a lady to say her husband is late to pick up her son, and he is never late so we must please be on standby as his has cardiac issues and has gone out searching for him, advised we are based in FH - caller said she'd make a plan as she was calling from the Constantia area - advised ER24 has a base at Constantiaberg hospital - Ashlee Alpes |
| 14 May 2022 - 09:56 - Emergency SOS alert received for Mrs Geraldine Cox, attempted to phone multiple times with no answer - phoned listed NOK and his wife, no answer - spoke to H.Giloi who advised to send a veh out to make sure everything is okay - tried Mrs Cox number again, no answer, while logging call, phoned her listed NOK David, who picked up and said it was an accident and everything is okay - call not logged - Ashlee Alpes |
| 13 May 2022 - 17:09 - Shane Smith called for herself - we went out to her for a burned wound on her arm on the 10th ( the original incident took place on the 7th of May) - she took the dressing of last night (not pussy but a bit red around the wound) she wanted to know about re- dressing and ?infection. She did go to FBH waited for an hour and then did not want to wait any longer. I advised her that unfortunately we do not do wound dressing - she explained to me that the wound does not feel hot, no puss, but is burning a bit (started when she took the dressing of as she had to wet it because it was a bit stuck to the wound). I advised her about going back to FBh incase she does need further wound care or antibiotics or pharmacy for dressing. I also told her that I will ask D Behr to make contact with her as he is currently on shift and he was the one that attended to her the other day. He did speak to her and also advised the pharmacy if she needs any further assistance with wound care. The pt did not have any other symptoms - she did feel a bit dizzy earlier but did not eat yet as per her. - CMR GO |
| 13 May 2022 - 16:20 - Shane Smith called for herself - we went out to her for a burned wound on her arm on the 10th ( the original incident took place on the 7th of May) - she took the dressing of last night (not pussy but a bit red around the wound) she wanted to know about re- dressing and ?infection. She did go to FBH waited for an hour and then did not want to wait any longer. I advised her that unfortunately we do not do wound dressing - she explained to me that the wound does not feel hot, no puss, but is burning a bit (started when she took the dressing of as she had to wet it because it was a bit stuck to the wound). I advised her about going back to FBh incase she does need further wound care or antibiotics or pharmacy for dressing. I also told her that I will ask D Behr to make contact with her as he is currently on shift and he was the one that attended to her the other day. He did speak to her and also advised the pharmacy if she needs any further assistance with wound care. The pt did not have any other symptoms - she did feel a bit dizzy earlier but did not eat yet as per her. - Lindi Bredenhann |
| 13 May 2022 - 10:06 - Caller wanting an ambulance in Mbekweni Paarl - I gave her METRO telephone number, and advised her of our location. - CMR GO |
| 13 May 2022 - 09:55 - Caller wanting an ambulance in Mbekweni Paarl - I gave her METRO telephone number, and advised her of our location. - Lindi Bredenhann |
| 13 May 2022 - 09:19 - A2 in service - Lindi Bredenhann |
| 13 May 2022 - 09:18 - RV2 in service - Lindi Bredenhann |
| 13 May 2022 - 09:17 - RV1 in service - Lindi Bredenhann |
| 13 May 2022 - 08:49 - 0798951094 pocket dial - Lindi Bredenhann |
| 13 May 2022 - 07:47 - 0824504634 pocket dial - Lindi Bredenhann |
| 12 May 2022 - 22:56 - Called Anton @ telecare back updated him about Mrs Robertson. Told him pt slipped and fell was unable to get back up . Pt was assisted by RV 2 ( Danni) who made pt comfortable in bed. A/F/P3/G - Angus Ross |
| 12 May 2022 - 22:44 - Mr Engelbrecht ( 0829286880 ) called wanted to thank G. Mills and CMR for the excellent service provided while,st attending to his wife Natalie @Jakes Restaurant in Noordhoek. Told Mr Engelbrecht I would relay message to G.Mills. - Angus Ross |
| 12 May 2022 - 17:15 - RECEIVIED a call from 0837097118 just a pocket dial - Jessica Crouwkamp |
| 11 May 2022 - 21:36 - 0217870332 ( Mr LAwson ) called said he got a sms saying that his My Life Line was on 15%. He just wanted to inform CMR that he would be putting it on charge. - Angus Ross |
| 11 May 2022 - 17:10 - received a call from 076 709 7026 just dial by mistake membership number 10025 - CMR GO |
| 11 May 2022 - 17:02 - received a call from 076 709 7026 just dial by mistake membership number 10025 - Jessica Crouwkamp |
| 10 May 2022 - 19:25 - Received several calls about the PVA outside MAsi.At the time there was no vehicles available. CAlled Metro spoke to Nicolas . He gave me Ref no: 2370 - CMR GO |
| 10 May 2022 - 19:02 - Received several calls about the PVA outside MAsi.At the time there was no vehicles available. CAlled Metro spoke to Nicolas . He gave me Ref no: 2370 - Angus Ross |
| 10 May 2022 - 15:01 - received a call from 0781799198 for her sister witch stays in Rosebank at Cambridge Flats that is having severe lower back pain near the kidney area she cant give her flat number because she is in so much pain - said to the caller that I will try to log the call with Netcare they said they don't have vehicles in the area so did ER24 - logged the Metro gave the callers name and number - phoned her back she said that someone phoned her for her sister address as well - she was about to phone phone her sister back to get more info and actually address - did ask if she would like me to try Zmed - Jarod Echardt |
| 10 May 2022 - 13:39 - Mrs Goddard called back said she was a main reception , but they told her that they did not have the husband,s ID and medical aid cards. Told her I would follow up with A4 crew who transported Mr Goddard. Tyron said ID book with medical aid card was given to the sis . Mariam at casualty ward. Tried calling Mrs Goddard back twice her cell goes to voicemail. - Angus Ross |
| 10 May 2022 - 13:25 - Mrs Goddard called wanted to know what has happened to her husband,s ID document and his medical aid card. Asked Mrs Goddard to check with reception at CMC. She will follow up with them and get back to CMR - Angus Ross |
| 10 May 2022 - 11:50 - Received a call from no: 0733611310 . No one spoke back after answering call. Called number spoke to Mr Fourie ( Mem no: 9703 ). She press CMR number by mistake . She said there was no emergency. - Angus Ross |
| 10 May 2022 - 11:05 - Mrs Van der Merwe called to enquire on her CMR membership card . Transferred call to Lisa . - Angus Ross |
| 10 May 2022 - 09:44 - A4 reported that they were done at Red Circle and fuse has been replaced . ABS not showing on dashboard . A4 returning back to base. - Angus Ross |
| 10 May 2022 - 09:05 - Darren wants A4 to be taken to Red Circle to have to checked out . ,because of ABS light onn, on dashboard. - Angus Ross |
| 10 May 2022 - 09:03 - A4 returned from Battery Center . As per info received from Tyron battery was fine . ABS light still on dashboard was brought to Darren,s attention. - Angus Ross |
| 10 May 2022 - 08:30 - A4 mobile to BAttery Center for a load test. A4 using portable radio. - Angus Ross |
| 10 May 2022 - 07:43 - Received a call from 087 284 1367 phoned twice no answer - Angus Ross |
| 10 May 2022 - 07:03 - 0847050502 called for her son - headache during the night but slept well this am woke up still complaining of his head - also a bit of neck pain/ discomfort when having to bend the neck fwd - wanted to know about meningitis - advised about what we can do and that the best would be to monitor him for a bit more but if nothing changes and he keeps on complaining to take him to an ER for a examination and further tests if needed. - Lindi Bredenhann |
| 10 May 2022 - 06:54 - Earlier this am a incoming call did not ring on the portable and diverted to RV1, I tested it twice and it seems to be working now - I did ask Mr Ross to pls monitor and if it does happen again to pls report it to Harri.
A4 also did not want to start earlier - battery pack seemed to be flat - RV1 came to jumpstart - working again and battery pack is on charge - Lindi Bredenhann |
| 09 May 2022 - 21:02 - 0217823612 called for himself -pain in leg due to pinch nerve wanted to know if we can come and give him an injection - advised about medication and transportation - he is going to go to an ER himself - Lindi Bredenhann |
| 09 May 2022 - 17:53 - Lorraine informed Angus that she had problem with the gate remote . Whenever she tries pressing button gate not opening. Not sure if it,s a battery issue. - Angus Ross |
| 09 May 2022 - 15:00 - Mr. Alister called ( 0828721173 ) said there was a gentleman walking from Steenberg side on Oukaapse Weg direction Sun Valley. Alister said the gentleman was bare feet , talking to himself not sure if his a psych pt , was worried that gentleman might be hit by a motor vehicle and wanted to bring it to CMR,s attention.Spoke to Heath Giloi who asked that SAPS ( Kirstenhof ) to be contacted and report matter. Called Kirstenhof SAPS spoke to Sargent - Van Vuuren. she said she will dispatch a vehicle and also get in contact with Fish Hoek SAPS. - Angus Ross |
| 09 May 2022 - 11:52 - A3 reported a fender / bender at the 4 ways - Kommetjie Road . Ashlee reported that Compass Towing having argument with Andre Yon . SAPS ( Fish Hoek ) contacted to report incident. A3 report no casualties and that they departing scene. - Angus Ross |
| 09 May 2022 - 11:12 - Gugu from Europe Assist called requested a quote from Kingsbury to Robin Trust. Spoke to Bianca who gave quote for an amount of R 2450.00 . Called Gugu back on 011 9918000 , but she was not available to at the time . left message for her with colleague. - Angus Ross |
| 09 May 2022 - 11:03 - Mrs Joy Smith called said she just adding numbers to her cell and wanted to know if the no: 082 7824444 was for CMR.. Told her it was Mrs Smith to save number to her phone. - Angus Ross |
| 09 May 2022 - 07:44 - Payment for call no:20220506/09 taken to Bianca. - Angus Ross |
| 09 May 2022 - 07:29 - Received a call from a gentleman he wanted to know if CMR does Covid tests. Told him no. and that he could try any chemist or the church down Corsair Road in Sun Valley who does rapid and PCR tests. - Angus Ross |
| 09 May 2022 - 01:48 - Received a call from Metro Control Harris -Requesting an ambulance to Rockdale court in Ocean view for a adult male seizures -Caller on scene Natasha 0647793040 -Called Natasha, patient is known with epilepsy but defaulted on his medication and did not go to FBH to get more -According to natasha patient had a seizure at 1am this morning but is awake now and talking -Called metro back and handed the call back to them as this is not an emergency. Metro Ref # 0629 - Jessica Crouwkamp |
| 09 May 2022 - 01:17 - Received a call from Sister Jones, new sister for 3 days now at Peers Village- She called in connection with any help regarding a Cpap trachea machine thats attached to a patient beeping constantly and has no idea why -Requested any information we would know in order to help her -Handed the phone over to Zayd who consulted with her, he went through all the possible reasons he knows of why the device would be alarming, but not familiar with that specific device -Sister Jones states patient vitals are all stable she is in no distress -During the phone call Zayd was unable to be any further help so the sister disconnected patient from cpap and is now comfortable -She will wait till the morning to speak to the day sister about incident, will call back if any issues before then. - Jessica Crouwkamp |
| 08 May 2022 - 12:49 - Driver info of Stephen Wood - 0782518596 - 77 Hillside road Fish Hoek - OB entry logged at 12:46 - Lindi Bredenhann |
| 08 May 2022 - 12:46 - RV2 reported that he got into small accident by 10th avenue - He was turning down 10th avenue and another car was coming out of 10th avenue ( other vehicle slowly creeping up into the road by the stop street to see oncoming traffic and RV2 slowly turning into 10th Avenue. RV2 cut the corner slightly and the ?back tyre of RV2 scraped the front driver side bumper and front side of the vehicle. No Injuries and no real damage to the CMR vehicle. Personal info received from other driver, photos taken and Zayd will go down to SAPS to make an report. Control spoke to Heath, and Zayd will call D Zimmerman to inform him of the incident. - Lindi Bredenhann |
| 08 May 2022 - 10:39 - Aherley called for her husband not able to pass urine since last night - is becoming painful - wanted to know if we can give something - I advised her that I can send a veh for assessment but we would most likely need to transport the pt to the ER. I also advised going to Longbeach medical as they would be able to prescribe something for the pt. Shirley is going to try the dr first if she does not come right will call CMR again - Lindi Bredenhann |
| 07 May 2022 - 17:11 - Service Request Reference Number 9112677050, Traffic (Speeding, parking, etc.), Service: Abandoned vehicles, Description: Vehicle broken down in Lane on busy roadway - no hazards - no warning signal - Lindi Bredenhann |
| 07 May 2022 - 16:51 - 0736205223 Female called for her 18 months old grandson - mom accidentally fell on the baby yesterday - currently the caller ( grandparents) are baby sitting - earlier today the mom noticed that he is not standing on L leg and appears as if it is painful (injured / swollen ) - The parents took the baby to FBH but after three hours was still not seen - The caller now called Vic and they also advised of a very long waiting period especially for xrays - I advised caller we can assess but we will most likely also advise them taking the child for xrays as that is the best option to rule out any possible #. We did also speak about Triage at hospital and I advised her that it is strange that they were not even triaged this am at the hosp as children are normally seen quicker than adults. They will be taking the child back to hosp. - Lindi Bredenhann |
| 07 May 2022 - 16:20 - Female caller called - she is not feeling herself - Not able to describe just that her body is feeling weird - and her hands are numb/tingling - she is currently at FBH (parking) but there are too many people and she was advised by a friend to call CMR - Caller is a non member on med aid - I did advise her of response fee, of privt service and claim from med aid if transport - she was not too sure of what to do and did not really want to wait at FBH - she then asked me about TMH. She will be making her way to the ER at TMH. - Lindi Bredenhann |
| 07 May 2022 - 11:26 - Eariel OB entry update- Tyron CMR reports 1 x M /?Dislocated shoulder - they are going to assess and will update if pt is going to be transported or not - FH High School - Pt went to hosp Privt transport - Lindi Bredenhann |
| 07 May 2022 - 11:14 - Adult male non mem called wanting to know if we do BP - I advised that normally we don't just come out to do vitals - I asked him if there is a specific reason - he said he is feeling a bit hot - I advised that for something like that he would normally have to go to the pharmacy - I also advised him of our call out fee - he is currently at the pharmacy but they are very full - will get back to us if need be. - Lindi Bredenhann |
| 07 May 2022 - 10:11 - Tyron CMR reports 1 x M /?Dislocated shoulder - they are going to assess and will update if pt is going to be transported or not - FH High School - Lindi Bredenhann |
| 07 May 2022 - 09:47 - My Lifeline Mr Lawson 10312 activated x 2 - accidental all in order - Lindi Bredenhann |
| 07 May 2022 - 09:02 - A4 and A3 in service - Lindi Bredenhann |
| 07 May 2022 - 08:41 - A4 and A3 in service - Lindi Bredenhann |
| 07 May 2022 - 08:05 - RV4 at FH primary event and RV3 at FHHS event - Lindi Bredenhann |
| 07 May 2022 - 08:02 - FH primary event - RV6 - Lindi Bredenhann |
| 06 May 2022 - 21:22 - Received a telecare at 21:20 from Mr Rowe at 161 McFarlane Road, Simons Town -Membership 3536 -Activated due to load shedding -All is fine was able to get hold of MR Rowe's partner and stated all is fine - Jessica Crouwkamp |
| 06 May 2022 - 16:11 - Mrs Van Ginkel called for her daughter laceration to head is going to need stitches - wanted to know if we are able to assist or if she must go straight to the dr. I advised that I can send a veh out, but if stitches is required would need it to be done at ER or dr' rooms. She understood - call ended - Lindi Bredenhann |
| 06 May 2022 - 12:58 - 0837083161 pocket dial - non member I managed to get through to caller as she rang twice - she is inside Checkers - Lindi Bredenhann |
| 06 May 2022 - 12:56 - 0837874780 accidental dial - Lindi Bredenhann |
| 06 May 2022 - 09:11 - A3 out duty to collect - Lindi Bredenhann |
| 06 May 2022 - 09:04 - A3 in service - Lindi Bredenhann |
| 06 May 2022 - 09:03 - RV1, RV2 and A2 in service - Lindi Bredenhann |
| 05 May 2022 - 18:23 - Nicola Mocke called from Tokai Melomed said CMR transported her daughter and requested an Ambulance to transport her daughter to VPH. Advised her that there would be a private bill or she needed to get pre authorisation from her medical aid . She said she would call her broker and call back..Called Bianca explained situation ,because when CMR transported her daughter Tokai Melomed and VPH requested a co payment. Waiting on feedback from Mrs Mocke. Bianca also asked if pt is to be transported that we confirm level of treatment as the pt was transported ALS upgrade. - Angus Ross |
| 05 May 2022 - 17:22 - Russel Human called to inform CMR that there was a PVA at Atlantic Road Muizenberg under the bridge. He gave contact number of person on scene . On scene contact was a Michael 0780148276. Called Michael.who said it,s a PVA / Hit and Run . and that the pt was responsive and talking. - Angus Ross |
| 05 May 2022 - 16:31 - Got call from contact number 021 7857776 she wanted to thank C. De Meyer / L.Lancaster/ P.Khumalo for the assistance that was provided for her mother Mrs Mannering. at 15 Vancouver Crescent on Saturday. - Angus Ross |
| 05 May 2022 - 16:13 - Zeldre called wanted to know what she would be charged for transporting her mother-inlaw home from GSH to Bellville . CA pt.. going home for palliative care..Spoke to to Bianca who gave a quote of R 3500.00. Called Zeldre back gave her the amount , she said that she would call other services as well and discuss with her husband first. - Angus Ross |
| 05 May 2022 - 12:19 - Mrs Sheperd from 1 Cypress Place Sun Valley called requested to speak to G . Mills ..Told Mrs Sheperd G.Mills not on duty ..She wanted to know the name of the medication she was suppose to get for her husband.Called G.Mills who gave me the name of the medication ( Cyclizine or Valoid ) Called Mrs Sheperd back gave her the name of the medication. - Angus Ross |
| 05 May 2022 - 09:34 - Received call from number 0711579862. Called number back twice on both occasions goes to voicemail. - Angus Ross |
| 05 May 2022 - 08:54 - H.Giloi he standing down and enroute to Red Circle . H.Giloi reported that ER 24 (M 132 ) was standing down from scene. - Angus Ross |
| 05 May 2022 - 08:46 - H.Giloi reports there was 1A/F/P3 /G . Pt had panic attack .. will be RHT then proceed to Red Circle. - Angus Ross |
| 05 May 2022 - 08:40 - H.Giloi came across MVA at Military Road close to Pole Yard, Rv5 said he passed by there earlier and he was told all was fine . H . Giloi said he was informed that there might be a pt will be checking first to see if assistance needed. - Angus Ross |
| 05 May 2022 - 08:13 - A1 taken to Red Circle by Heath Giloi. - Angus Ross |
| 04 May 2022 - 23:25 - Telecare activation for Mr ROwe at 161 Mcfarlane Road, Simon's Town - his unit is known to go off during loadshedding - all is well - Ashlee Alpes |
| 04 May 2022 - 20:53 - EA phoned to ask if we could assist with an intubated, ventilated patient on 3 infusions of adrenaline, amiodarone and dobutamine - advised we only had one syringe driver, Hannalie said she could ask Melomed MP if we could borrow their infusions pumps but we'd have to return it - advised she would phone us back and see if she could come right with another service - spoke to G.Mills to check if has dobutamine in his scope, advised he does not and I should speak to H.Giloi to see if we should do transfer, spoke to Heath who said its not a great idea because of the infusion pumps - while on the phone with Heath, EA phoned back to say they are sorted with another service for the transfer - Ashlee Alpes |
| 04 May 2022 - 16:59 - RV6 REPORTS A FENDER BENDER RIVERSIDE ROAD KOMMETJIE NO INJURYS ON SCENE BOTH CARS REMOVED AND HEADING FISH HOEK SAPS - Ashlee Alpes |
| 04 May 2022 - 08:45 - Mrs Wileman called advised her husband Mr Wileman needed to have his dressings changed at FBH and requested transport to FBH..Spoke to Morgan who advised Mrs Wileman needs to call Care Transport and if they unable to assist then she can call CMR back , and if he needs to be transported they will have to pay private bill. - Ashlee Alpes |
| 04 May 2022 - 07:55 - Telecare for Mr. Rowe at 161 McFarlane Road Simons Town phoned the telecare number no answer and phoned his cell phone number twice no answer there as well - Jarod Echardt |
| 03 May 2022 - 19:17 - RV2 went back to scene in Jaganda street to hand over to SAPS - handed over and standing free - arrived onscene at 19:08 - Ashlee Alpes |
| 03 May 2022 - 16:13 - tried to phone the number back put went to voice mail both times 0823417600 - Jarod Echardt |
| 03 May 2022 - 16:05 - Received a call from 0823417600 for her son that's Huntington's disease which is in the late stages with a very high temp since last night - Caller wanted him to go to hospital she is a not a member of CMR gave the price for a RV of R940 but she cant afford that so gave metro's number - Jarod Echardt |
| 03 May 2022 - 09:58 - A2 had vehicle issues this morning Jacqui was unable to move the vehicle from her driveway -Darre, Heath and Taryn made aware -Shane's Towing was contacted and loaded on the rooll back to be taken to Red Circle -Jacqui picked up at her residence by Frits with A2 equipment -A3 was taken into Red Circle by Fiona this morning regarding the back door not closing correctly, according to Fiona Red Circle was unable to fix the problem and A3 returned back to the base -Control tried to contact Darren to make him aware but unable to as bad signal in Simons Town -Sent him a Whatsapp message and Fiona will relay the news once he is back in signal. - Jessica Crouwkamp |
| 03 May 2022 - 09:53 - Received a call from Lisa @ 08:56 -Adult male cyclist knocked down outside 25 Simons Town Road, Simons Town -Patient has abrasions to left knee and shaken up - at 09:20 Lisa called back to cancel CMR she loaded patient into her private vehicle and will take patient to hospital. - Jessica Crouwkamp |
| 03 May 2022 - 09:50 - Received a CMRMYLIFELINE from Mr Peter Moon at 1 Trafalgar Place, 17th Avenue, Fish Hoek -Membership 6914 -Testing the device to make sure all in working order as MRS Moon will be home alone tonight -Confirmed with Mr Moon all in working order on our side. - Jessica Crouwkamp |
| 03 May 2022 - 05:59 - Received a call from a lady on 0845839384- looking for a doctor for her friend and where she could go to find one, i advised the only place she would get in contact with a doctor now is at an emergency room or speaking to paramedic, she said thank you and ended the call. - CMR GO |
| 03 May 2022 - 02:43 - Received a call from a lady on 0845839384- looking for a doctor for her friend and where she could go to find one, i advised the only place she would get in contact with a doctor now is at an emergency room or speaking to paramedic, she said thank you and ended the call. - Abi Bussio |
| 02 May 2022 - 19:30 - Received a call from Ashlee for a broken down taxi on Kommetjie road, closest point is 17th avenue robots or 135 Kommetjie road, Fish hoek, the Taxi has no indication of lights and is sitting in complete darkness, caller requested we contact Traffic, Traffic contacted and advised they would dispatch a vehicle - Abi Bussio |
| 02 May 2022 - 18:50 - Declined E/A call as only one ambulance available - Seizures in Muizenburg - CMR GO |
| 02 May 2022 - 18:24 - Declined E/A call as only one ambulance available - Seizures in Muizenburg - Ashlee Alpes |
| 02 May 2022 - 17:20 - 0837781811 - accidental dial - Ashlee Alpes |
| 02 May 2022 - 15:12 - Lorraine stated that she put in the suitcase in the front zip - informed Mr Fry - Ashlee Alpes |
| 02 May 2022 - 14:48 - 7 Corsair Way, SV - the husband Stephen Fry - 0793952302 phoned to say they cannot find the medical aid card and ID for his wife, CMC says they gave it back to us, checked with Lance, he says Lorraine opened the folder at CMC but I am unable to get hold of her - H.Giloi informed - Ashlee Alpes |
| 02 May 2022 - 11:25 - Sargeant vd Berg from OV SAPS phoned for a suspect in custody who has been beaten and would like him assessed before he goes into the cells - patient bleeding from the nose and has scratches on his legs - advised that unfortunately she will have to phone metro - Ashlee Alpes |
| 02 May 2022 - 09:55 - Mrs van der SPuy called about her lifeline, advised her what to do and then to test it - all good - Ashlee Alpes |
| 01 May 2022 - 19:12 - Received a call from Mr James who resides in Muizenburg, he reported that his daughter is a 20 year old female with hot and cold shivers, lung and chest pain, back pain, a migraine which all started this morning and the patient has now started to vomit due to the migraine which is not getting any better. The caller wanted to know if there was anything else he could do for the patient as he has just given her 2 rennies incase the symptoms are due to acid build up. I advised the caller that i would have one of the paramedics phone him back to advise him on what would be best for the patients care. The caller advised we phone him back on 0844139480. Dani on RV2 spoke to the call and advised that the patient should drink more water, take panado for the fever/shivers, anti inflammatory for the chest pain and then go and see a doctor in the morning. If nothing changes the caller will phone back. - Abi Bussio |
| 01 May 2022 - 12:51 - Received a call for a friend who is known with having gastritis who went out drinking last night and requires IV rehydration and anti-emetics, advised if we give anything or put up a drip then she will have to go to hospital - advised LBM open until 11h00 - TOC around 10h30 - Ashlee Alpes |
| 01 May 2022 - 12:50 - 0839415602 received a call, could no hear very well - ?on speaker - caller said her husband eyes rolled and she thought he had a heart attack but everything is fine now and hung up - Ashlee Alpes |
| 01 May 2022 - 11:28 - 0824397071 - phoned asking if we do voltaren injections - her husband has COVID and has been prescribed medications but his throat is too sore to swallow the tablets and she wants to know if we can come out and do voltaren injections - advised we are not able to do that and suggested she try the Drs who do home visits, explained that they are palliative care Drs but it is worth a try giving them a ring to find out if they can help - Ashlee Alpes |
| 01 May 2022 - 06:53 - Received a call from a gentleman who advised he has a child with him that has a ?dislocated shoulder, they wanted to know if there is anything that we could do for the patient or should they keep driving from FBH to CMC as they are currently in Fish Hoek. I advised the caller that we could not put the patients shoulder back into place, she would be given pain medication if required and then transported through to hospital, the caller said thank you and advised they will just continue going to CMC privately. Caller contact-0839660713 - CMR GO |
| 30 Apr 2022 - 22:51 - Received a call from a gentleman who advised he has a child with him that has a ?dislocated shoulder, they wanted to know if there is anything that we could do for the patient or should they keep driving from FBH to CMC as they are currently in Fish Hoek. I advised the caller that we could not put the patients shoulder back into place, she would be given pain medication if required and then transported through to hospital, the caller said thank you and advised they will just continue going to CMC privately. Caller contact-0839660713 - Abi Bussio |
| 30 Apr 2022 - 07:39 - Reports From RV1 indicating 1 Bus and X1 Bakkie stuck in the mud, towing services on scene, Traffic Required. Metro Rescue informed they not required - Jessica Crouwkamp |
| 30 Apr 2022 - 07:28 - Received a call from metro rescue for info on the mud slide in simons town as they getting conflicting reports of people stuck in their vehicles, dispatched RV1 to go and look and assess so we can give feedback for metro rescue. - Jessica Crouwkamp |
| 30 Apr 2022 - 01:28 - Received a call form Jayda on 0722658977 for her friend at 8 Andromeda Way, OCean view as the caller is from Joburg. TOC-01h09. Adult female has been stabbed. Tony 0642582399. The caller is phoning from Joburg and reported that it is her friend who has been stabbed but the patient does not want any help. When i spoke to the patient, she advised that she had been stabbed in the finger, when i tried to get further information the patient ended the phone call and the original caller is not answering the phone. I managed to get through to the patient where another person answered and advised that the patient has been stabbed on the top of her index finger which appears to be a deep wound, the bleeding has stopped and the patient would like assistance with getting to hospital. The patients friend who is male that answered the phone reported that the patient does not want to speak as she is crying and this happened approx 1 hour ago. The patients friend requested that i contact the metro ambulance service as the patient is unable to accept a private bill, i logged the call with metro under ref #0103, i gave this information over to the friend who is with the patient as well as the contact number for Metro and told them to follow up with Metro when required and if anything changes then they need to let Metro know. The patients friend advised he will do so. - Abi Bussio |
| 29 Apr 2022 - 20:31 - Received a call from Mr Kewe on 0731649664 at the ocean view sports field and he reported that one of the soccer players fell and injured his ankle which appears to have popped out of place, while on the phone with the caller another player offered to take the patient privately through to hospital so the patient is going privately to prefered facility - Abi Bussio |
| 29 Apr 2022 - 19:45 - Jean from Silvermine village phoned us on 0217890461- she reported that RV2 has parked in front of their driveway but they cant locate the medic to move the vehicle and they wanted to pull their car into the garage, i advised the caller that the medic is currently busy with an emergency and is unable to move her vehicle right now but she should be done in approx 20 min as per Dani, i advised the caller that i could phone her back to let her know once the vehicle was moved and she reported that all is well as the car can stand out for the night but they just were not sure where the medic was as she is not with one of their neighbors. - Abi Bussio |
| 29 Apr 2022 - 12:15 - A3 crew Andre Yon/Chris Crouwkamp reported a fire behind Blue Route Mall near the BP garage - control informed fire and gave A3 work phone number as on scene caller - fire will phone A3 - A3 reports they spoke to the maintenance guys that where behind the mall they where doing maintenance on the generates and started all of them at the same time witch created the black smoke the crew saw
- Jarod Echardt |
| 28 Apr 2022 - 19:09 - Received a call from Nick on 0825519585 who resides at 1 Guilquin crescent, Hout Bay. TOC-09h27. 1x adult male has had severe diarrhea for 12 hours or more, diabetic patient, Pacemaker. The caller wanted to know if we responded to that area or do we know of an alternative service he could phone, I advised the caller to try contact ER24 or Netcare911 as they are closer to him then we are. The caller appreciated the assistance and advised he would contact ER24 - CMR GO |
| 28 Apr 2022 - 17:11 - Received a call from Nick on 0825519585 who resides at 1 Guilquin crescent, Hout Bay. TOC-09h27. 1x adult male has had severe diarrhea for 12 hours or more, diabetic patient, Pacemaker. The caller wanted to know if we responded to that area or do we know of an alternative service he could phone, I advised the caller to try contact ER24 or Netcare911 as they are closer to him then we are. The caller appreciated the assistance and advised he would contact ER24 - Abi Bussio |
| 28 Apr 2022 - 15:11 - Received a call from Nick on 0825519585 who resides at 1 Guilquin crescent, Hout Bay. TOC-09h27. 1x adult male has had severe diarrhea for 12 hours or more, diabetic patient, Pacemaker. The caller wanted to know if we responded to that area or do we know of an alternative service he could phone, I advised the caller to try contact ER24 or Netcare911 as they are closer to him then we are. The caller appreciated the assistance and advised he would contact ER24 - Abi Bussio |
| 28 Apr 2022 - 09:42 - Received a call from Nick on 0825519585 who resides at 1 Guilquin crescent, Hout Bay. TOC-09h27. 1x adult male has had severe diarrhea for 12 hours or more, diabetic patient, Pacemaker. The caller wanted to know if we responded to that area or do we know of an alternative service he could phone, I advised the caller to try contact ER24 or Netcare911 as they are closer to him then we are. The caller appreciated the assistance and advised he would contact ER24 - Abi Bussio |
| 28 Apr 2022 - 09:35 - Received a call from Nick on 0825519585 who resides at 1 Guilquin crescent, Hout Bay. TOC-09h27. 1x adult male has had severe diarrhea for 12 hours or more, diabetic patient, Pacemaker. The caller wanted to know if we responded to that area or do we know of an alternative service he could phone, I advised the caller to try contact ER24 or Netcare911 as they are closer to him then we are. The caller appreciated the assistance and advised he would contact ER24 - Abi Bussio |
| 28 Apr 2022 - 08:52 - A3 booked in service - Abi Bussio |
| 26 Apr 2022 - 09:22 - A3 - Christopher Crouwkamp / Andre Yon -Deep clean completed. - Angus Ross |
| 26 Apr 2022 - 06:46 - Previous entry timed 22:48 - CMR GO |
| 26 Apr 2022 - 06:46 - Previous entry timed 22:48 - Ashlee Alpes |
| 26 Apr 2022 - 06:46 - Phoned Edith back to see if she came right with Metro, said she could not get through - asked if she had access to private transport, she said yes she can arrange/yes she does - advised her it would be a lot faster to put him in a car and take him through to FBH - Edith said she would do so - Ashlee Alpes |
| 25 Apr 2022 - 22:35 - Edith 0785690482 phoned for an OD at 65 Scoprio Road, Ocean View - patient has taken a whole bottle of ARVs just before the phone call - patient is conscious and talking - asked if clients of CMR, advised no and they asked if they have to pay, advised yes that we are a private service, asked for Metro number 0219370500 number provided - Ashlee Alpes |
| 25 Apr 2022 - 18:09 - Received a call from Mr SAmuels -Adult female was pushed by a customer in his 2nd hand shop accidentally, lacerating her leg at Heron Park behind Compass Bakery -Advised the caller that im happy to send a vehicle out but the patient must be aware of a private bill -Patient refused to accept private bill on the telephone and requested me to hand the call over to state ambulance service -Metro Contacted spoke to Avril -Call logged Metro Ref# 1598 - Jessica Crouwkamp |
| 25 Apr 2022 - 18:06 - Metro Controler Elthia called at 10:01 -Requesting assistance at 9 Railway Road, Simons Town for an elderly lady who has fallen, lacerated her head and confused -Confirmed with Metro i will call on scene and get back to her if we will be accepting the call -Called on scene number 0827399425 Spoke to Mary -Caller stated patient fell hours ago, She is 15/15 ,metro told them no vehicles available -Contacted Metro back and handed the call back over as it was not an emergency(P1) -Metro REf # 1060 - Jessica Crouwkamp |
| 25 Apr 2022 - 18:01 - Received a call at 07:38 from a anxious Lady named Linda -Her boyfriend is having a psychotic episode -Known with severe depression and is very violent towards her and anyone that comes near him -I informed Linda i will need to contact SAPS as the patient is aggressive and not safe for the medics to attend alone -Linda refused to handover her address she did not want the police involved, she then hung up -Called Linda back she stated she does not want help he will leave her residence -Advised to call back if she needs us - Jessica Crouwkamp |
| 24 Apr 2022 - 22:03 - Female caller called for herself - for the last 3 days having heavy menstrual bleeding - does normally suffer from irregular bleeding - wanted to speak to a female paramedic as she wanted to know what medication she must take. She did speak to her dr friend but at that time it was not so heavy - she is definitely not pregnant (as I did ask her this) - I did advise her that I am not able to advise on specific medication and that currently we only have Male paramedics on and she specifically wanted to speak to a female - She is going to make contact with her dr friend and I did adviseER - I also advised that she should definitely make an appointment with her dr seeing that it is an ongoing thing - she is going to first thing in the am. - Lindi Bredenhann |
| 24 Apr 2022 - 20:12 - Capri Traffic lights - Service Request Reference Number:9112609672,Group Traffic signals, Service: Traffic lights are flashing or stuck, Description; Traffic lights flashing red - Lindi Bredenhann |
| 24 Apr 2022 - 16:06 - Received a call for a diabetic patient, in and out of consciousness, advised I am happy to send a veh but will be a private bill - they said they would take privately - advised I could log call with metro but cannot guarantee how long they will be - caller asked to log call as patient needs to be caried down the stairs - logged call on ref 1212 P1 with Metro - A3 reported when we were mobile to GSW in OV, that 42 was in FH on the main road - Ashlee Alpes |
| 24 Apr 2022 - 15:02 - Received a call from Lora 0833245028 wanting to know if we administer voltaren injections- i advised her that we dont and she would need to contact her GP for that - Ashlee Alpes |
| 24 Apr 2022 - 01:56 - 0781716614 called for her husband woke up now with vomiting and shivering would like someone to come out and assess - they are in Camps bay - I explained to caller our location and she is going to phone their local service. - Lindi Bredenhann |
| 24 Apr 2022 - 01:56 - 081716614 called for her husband woke up now with vomiting and shivering would like someone to come out and assess - they are in Camps bay - I explained to caller our location and she is going to phone their local service. - Lindi Bredenhann |
| 24 Apr 2022 - 01:54 - Late OB entry : Mrs Rusberg called for herself - complaining of a pain to her left - pt wanted to know if we can give her something for it - I explained to her that I can send someone and protocol on meds en transport - she then declined - I phoned her back as her line was extremely soft and double checked if she would like me to send someone out and she said no. - Lindi Bredenhann |
| 23 Apr 2022 - 19:36 - Mel called for Pieter that had a syncope episode - H giloi and D Zimmerman informed - - As per H Giloi Mel will be relieved for a while by T Thomas and Khumbi will go onto A4 with Angus. - Lindi Bredenhann |
| 23 Apr 2022 - 16:27 - Metro Control Gaboola phoned to ask if we could assist with a stabbed neck in Ocean View IT 16:18, 97 Carnation Road, Ocean View ref 1124 - onscene contact Noleen 0612549200 - made contact with onscene, spoke to Noleen who said patient was stabbed about 15 minutes ago, bleeding quite a lot but they have put something over to stop bleeding, patient is conscious and talking, stab location is collarbone area and not neck - spoke to H.Giloi who advised we could give it back to Metro - spoke to call take Philisande, handed call back and updated address which changed to 10 Pelikan Close, Ocean View - Ashlee Alpes |
| 23 Apr 2022 - 16:15 - 0828799309 - pocket dial - Ashlee Alpes |
| 23 Apr 2022 - 12:14 - Received a call from Sarah from Rezcare, who is phoning on behalf of someone wanting to know if we can transport a 2 Mil patient who is very ill, this call came in while trying to deal with the big MVA on main road, advised her that at this stage i am unable to assist as we are very busy and that she should phone the military health emergency number - could not provide that off hand so gave her 2Mil number and told her they should be able to advise - phoned B who said they can phone ER24 (just wanted to confirm) phoned sarah back and advised, she said that is what 2mil advised and they have an ambo enroute - Er24 Calvin phoned and asked if we could assist, advised I would check and phone back, spoke to Heath, advised we had A3 returning from VHW, he said please to hand back as we cannot assist at this time - call handed back to ER24 - Ashlee Alpes |
| 22 Apr 2022 - 21:53 - Mrs Smith 078 618 1100 called for herself - her catheter seems to be blocked (nothing coming out) - I advised that we would need to take her to an emergency room as our medics does not unblock or resite catheters. She understood. - Lindi Bredenhann |
| 22 Apr 2022 - 20:41 - Tracey 0823344247 called to cancel two memberships - information emailed to Mark. - Lindi Bredenhann |
| 22 Apr 2022 - 14:55 - Tracey 0823344247 called to cancel two memberships - information emailed to Mark. - Lindi Bredenhann |
| 22 Apr 2022 - 09:38 - A3 out duty Tiger wheel - Lindi Bredenhann |
| 22 Apr 2022 - 09:36 - A4 and A2 in service - Lindi Bredenhann |
| 22 Apr 2022 - 08:43 - RV2 out duty to Contact and High signs - Lindi Bredenhann |
| 22 Apr 2022 - 08:36 - RV2 in service - Lindi Bredenhann |
| 22 Apr 2022 - 06:49 - Unable to make contact with the callers NOK as it is an international number and the CMR work phone does not have authorization access to do that. - CMR GO |
| 22 Apr 2022 - 06:23 - Unable to make contact with the callers NOK as it is an international number and the CMR work phone does not have authorization access to do that. - Abi Bussio |
| 22 Apr 2022 - 06:20 - Received another call form 0825977823- it is a telecare activation but nobody is answering the telcare line and the home phone number has been disconnected, the NOK is an out country contact number
- Abi Bussio |
| 22 Apr 2022 - 05:28 - Received a call from 0825977823 but nobody was speaking control tried to phone the number back but had no response - Abi Bussio |
| 21 Apr 2022 - 15:51 - Metro called for PVA in Woodstock I advised our location - Lindi Bredenhann |
| 21 Apr 2022 - 09:36 - Natasha Metro called for pt in Redhill Brooklyn Farm - 0683773332 pt with swollen face keeps on ?fainting/collapse - Ref 0933 - CMR unable to make contact - call handed to Metro - Call logged with Metro 08:53 called CMR at 09:20 - Lindi Bredenhann |
| 21 Apr 2022 - 08:57 - A4 out duty and RV2 out duty - Lindi Bredenhann |
| 21 Apr 2022 - 07:58 - Traffic lights out Kommetjie and Capri rd - reported REF 9112592502 - Lindi Bredenhann |
| 21 Apr 2022 - 07:53 - RV6 came across mva outside masi (vender bender ) 2 males - 2 cars traffic busy sorting it out - no injuries - Lindi Bredenhann |
| 21 Apr 2022 - 07:26 - Received a call from Fritz a lady has contacted him regarding a dog knocked over on the corner of 5th avenue, Kommetjie road, Fish Hoek -Contact number on scene 0791290047 -? broken leg but the dog is aggressive and trying to bite whoever comes near him -Contacted Mandy from Tears she sent a vehicle out -No dog on scene the owners got their dog and took him in the car to the vet -H. Giloi was contacted and notified - CMR GO |
| 21 Apr 2022 - 06:18 - Received a call from Fritz a lady has contacted him regarding a dog knocked over on the corner of 5th avenue, Kommetjie road, Fish Hoek -Contact number on scene 0791290047 -? broken leg but the dog is aggressive and trying to bite whoever comes near him -Contacted Mandy from Tears she sent a vehicle out -No dog on scene the owners got their dog and took him in the car to the vet -H. Giloi was contacted and notified - Jessica Crouwkamp |
| 20 Apr 2022 - 16:44 - Received a call from a female on 0837479488 she is reportedly in Tokai making her way back to the valley with her mom who has broken her mom she wanted to know if she should pull over and wait for CMR to get to her in Tokai or rather just bring her straight through to FBH, i advised her that if her mom is comfortable enough to bring her through to FBH that will be her quickest option as it will take the same amount of time for us to get to her. She advised she is going to rather bring her mom over to FBH due to the time frame. - Abi Bussio |
| 20 Apr 2022 - 10:19 - Received a call from Lora 0833245028 wanting to know if we administer voltaren injections- i advised her that we dont and she would need to contact her GP for that - Abi Bussio |
| 19 Apr 2022 - 16:18 - Call from M.Smolders- looking for H.Giloi, call handed over to H.Giloi - Abi Bussio |
| 19 Apr 2022 - 10:19 - A2 mobile out duty to buy candy tape - Abi Bussio |
| 19 Apr 2022 - 10:09 - A2 in service - Abi Bussio |
| 19 Apr 2022 - 09:16 - A4 taking Oxygen to Pisces- 8 portables and 2 mains - Abi Bussio |
| 18 Apr 2022 - 23:41 - Recieved a telecare activation for 161 Mc Faralane in simons town Mr richard Rowe, called him back he says it always goes off during load shedding and he is fine - Chris Crouwkamp |
| 18 Apr 2022 - 21:33 - Received a call from Jodi Jacobs at No 2 Beau Art street Noordhoek Membership 10458, her husband has stage 4 cancer and requires oxygen at 10L pm, With load shedding tonight they don't think they will have enough oxygen for him to make it through the night. Spoke with T. Theron and she said we can send as long as we had enough for our operation vehicles. On the operational side we only had 1 main linee so we asked M. Sulter for assistance as FB1 had a main line to spare. C. De Meyer took the oxygen down to the pts residence. - Chris Crouwkamp |
| 18 Apr 2022 - 18:22 - Received a call from Sean -0870571590 -Noticed a homeless man complaining of stomach pain on the side of the road, his friend who is with with has stated they call metro yesterday and is still awaiting an ambulance -corner of 2nd avenue and Recreation road Fish Hoek -Metro contacted spoke to control Nicole -The call was not logged -Logged now and will dispatch -Ref 1110 - Jessica Crouwkamp |
| 18 Apr 2022 - 18:19 - Received a call from Mrs Payne at 10:00 -Telecare-11 Milkwood road, Lake Michel -Membership #8042004 -Accidental activation -All is fine - Jessica Crouwkamp |
| 18 Apr 2022 - 18:16 - Received a call from Mrs McNeil 20 North Shore Drive, Lake Michel, Noordhoek -Telecare -Membership # 8042008 -Accidental activation -All is fine - Jessica Crouwkamp |
| 18 Apr 2022 - 08:59 - A4 in service - Jessica Crouwkamp |
| 17 Apr 2022 - 18:54 - Received a call from Sean 0791081920 regarding a friend of his who has contacted him via cellphone requesting medical help -50 year old female Cindy took her dogs for a walk on a path way up the mountain +-50-100 meters behind Stonehurst Estate, Westlake Avenue, Westlake -Contact number for Cindy is 0832508787 and is ?# broken leg -Advised Sean i will contact Metro Rescue and if he can send a location pin for her exact location -Heath contacted first told to contact metro rescue and they can request us if needed our crew can not hike to retrieve the patient -Metro rescue contacted, all information handed over, they will get hold of the patient and call us if we needed - CMR GO |
| 17 Apr 2022 - 18:10 - Received a call from Sean 0791081920 regarding a friend of his who has contacted him via cellphone requesting medical help -50 year old female Cindy took her dogs for a walk on a path way up the mountain +-50-100 meters behind Stonehurst Estate, Westlake Avenue, Westlake -Contact number for Cindy is 0832508787 and is ?# broken leg -Advised Sean i will contact Metro Rescue and if he can send a location pin for her exact location -Heath contacted first told to contact metro rescue and they can request us if needed our crew can not hike to retrieve the patient -Metro rescue contacted, all information handed over, they will get hold of the patient and call us if we needed - Jessica Crouwkamp |
| 17 Apr 2022 - 12:00 - Received a call from Kevin Harvey his daughter 30 years of age -Covid Positive on the 15/04/22 -Mr Harvey concerned on the sats reading his getting 88%-96% fluctuating -Can he get some advise -ALS Medic Zayd consulted with Mr Harvey and reassured him -Advise given -He will call back if any further assistance is needed - Jessica Crouwkamp |
| 17 Apr 2022 - 10:13 - Received a Telecare from Mrs McNeil -20 North Shore Drive, Lake Michel, Noordhoek -Mem # 8042008 -Accidental activation -All is Well - Jessica Crouwkamp |
| 17 Apr 2022 - 04:07 - A4 on route to event - Abi Bussio |
| 17 Apr 2022 - 02:41 - @02:230 Caller called for an ambulance in Robertson - explained our location etc - Lindi Bredenhann |
| 17 Apr 2022 - 02:23 - 0833711348 send a whatsup - wanted to know if we deal with suicide - I called her back - her husband is threatening and she does not want to give his car keys to him - has not yet done anything to himself - I spoke to her and, send her some crisis helpline numbers and explained of getting SAPS involved if he is violent. - Lindi Bredenhann |
| 16 Apr 2022 - 23:51 - Lady from 10 Antore rd ocean view called for her niece 18Y old shaking - cons and talking suffers from anxiety - happened before and makes her more anxious - been given rescue remedy but not working - only gave it 10min ago - I advised the caller to give it +- 30min and monitor the pt as the meds would not work so quickly - if no change more than welcome to call back and I will disp veh - non mem accepted privt billing (family of Lameez) - Lindi Bredenhann |
| 16 Apr 2022 - 18:55 - Call logged with metro under ref 1480 - Abi Bussio |
| 16 Apr 2022 - 18:54 - A3 reports 1x injury on the scene being treated by a Level 3 first aider, the patient has facial injury- currently awaiting an ambulance from Metro - Abi Bussio |
| 16 Apr 2022 - 18:51 - A3 investigating MVA while on route to hospital - Abi Bussio |
| 16 Apr 2022 - 17:19 - Female caller 5 scopas way, lake michelle on 0824529604- reports her husband took a fall and knocked his head, they wanted to know if they should take the patient through to hospital or would we be able to assess and tell them if he has a brain bleed due to a condition that he has and do stitching so he could remain at home. I advised that we could come out no problem but if the patient is known with a condition to cause internal/brain bleeds and we can see any physical damage then it would be most likely that he would need to be transported through to hospital. The caller advised that she was first going to speak to her husband and then transport him privately once discussed with him. - Abi Bussio |
| 16 Apr 2022 - 15:44 - Female caller 5 scopas way, lake michelle on 0824529604- reports her husband took a fall and knocked his head, they wanted to know if they should take the patient through to hospital or would we be able to assess and tell them if he has a brain bleed due to a condition that he has and do stitching so he could remain at home. I advised that we could come out no problem but if the patient is known with a condition to cause internal/brain bleeds and we can see any physical damage then it would be most likely that he would need to be transported through to hospital. The caller advised that she was first going to speak to her husband and then transport him privately once discussed with him. - Abi Bussio |
| 16 Apr 2022 - 10:21 - A4 event completed- crew returning with vehicle back to the area - Abi Bussio |
| 16 Apr 2022 - 07:22 - RV1 reports Mel and David as crew- they have pulled over near compass bakery for someone lying on the side of the road - Abi Bussio |
| 16 Apr 2022 - 05:11 - @05:00A4 mob to event - Lindi Bredenhann |
| 15 Apr 2022 - 13:04 - Telecare activation 47 Lakeshore drive Lake Michelle - testing - he did press it earlier but only came through now - also aware message on system very "scratchy" - Lindi Bredenhann |
| 15 Apr 2022 - 12:01 - Telecare activation 47 Lakeshore drive Lake Michelle - testing - he did press it earlier but only came through now - also aware message on system very "scratchy" - Lindi Bredenhann |
| 15 Apr 2022 - 10:43 - Telecare test Mrs Mclaglen 1 Arlington road Fish hoek - Lindi Bredenhann |
| 15 Apr 2022 - 09:57 - +19734281034 Male caller wanted to know about dr's as he was bitten by a tick and his glands are swollen and he is not well - I to try Longbeach medical otherwise will have to be an emergency room - TMH or CMC privt facilities - Lindi Bredenhann |
| 15 Apr 2022 - 09:22 - A4 in service - Lindi Bredenhann |
| 15 Apr 2022 - 09:22 - - Lindi Bredenhann |
| 15 Apr 2022 - 09:21 - A3 in service - Lindi Bredenhann |
| 15 Apr 2022 - 09:18 - RV1 in service - Lindi Bredenhann |
| 15 Apr 2022 - 08:26 - RV2 in service - Lindi Bredenhann |
| 15 Apr 2022 - 01:21 - Received a call from 0634921146- the call ended before i answered, i attempted to contact the caller back and had no response, also no information for the contact number on the data base. - Abi Bussio |
| 14 Apr 2022 - 20:16 - TOC-20h14. Caller phoned wanting to known if we could assist with stitching or if they need to go directly through to hospital- i advised we dont do stitches and her best option would be to go to hospital. No further information about the incident was given. Caller contact-0823062009 - Abi Bussio |
| 14 Apr 2022 - 19:11 - RV3 event completed - CMR GO |
| 14 Apr 2022 - 17:51 - RV3 event completed - Lindi Bredenhann |
| 14 Apr 2022 - 16:09 - RV3 at FHHS 95817 for event - Lindi Bredenhann |
| 14 Apr 2022 - 13:20 - 0843392451 called for his neighbour at 18 1st avenue Nieu Port Flats as per caller pt collapsed - convulsions and hot flushes +-30y = pt is cons and talking I asked caller if I can speak to the pt - Pt informed me he went to lie down as he was not feeling well - woke up +-hour ago and is nauseaus, vomitting, hot and feeling drowsy - not subsiding - I advised about privt service - non mem - he is waiting for his girlfriend if needed will call us again- I did advise pt to see privt gp or go to FBH - Lindi Bredenhann |
| 14 Apr 2022 - 10:29 - A4 in service - Lindi Bredenhann |
| 14 Apr 2022 - 04:56 - Received a call from an unidentified female on 0833991425 who reports her son has been vomiting majority of the night and has bad cramping in his stomach, i advised that we could come to assess the patient but if any medication is given to the patient then he would need to go to hospital to be monitored, the patient currently does not want to go to hospital and wants to see if he can old off the pain for now, i also advised that they can also try wait to make a doctors appointment for the doctor to give the patient prescribed something to the patient for pain but they did not want to wait that long. The caller reports they are going to monitor the patient and phone back if required. - Abi Bussio |
| 14 Apr 2022 - 01:42 - Mr Rowe telecare was activated- the callers telecare is known to go off approx 1 hour and a half into load shedding and it did so night, it took approx 4 calls for Mr Rowe to answer but he reported all is well just took some time to wake him up. - Abi Bussio |
| 13 Apr 2022 - 22:52 - The family from call number 20220413/13 reported that they think there is going to be shooting in Ocean View tonight, they reported that they think the gangs are waiting for load shedding to start. As David in RV1 was leaving Ocean View he noticed all the streets were empty and advised that if any crews are going into the area tonight to proceed with caution. - Abi Bussio |
| 13 Apr 2022 - 14:05 - A3 collected at Redcircle - Lindi Bredenhann |
| 13 Apr 2022 - 13:54 - COF Cape Town called for a Male @ 1 Avondrust Noordhoek (close to Katzenellenbogen) having a ? panic attack and generally not well - caller gave me details and then suddenly said to pls cancel call pt non medical aid will call METRO - Lindi Bredenhann |
| 13 Apr 2022 - 09:28 - A1 in service - Lindi Bredenhann |
| 13 Apr 2022 - 09:22 - A4 in service and deep clean done - Lindi Bredenhann |
| 13 Apr 2022 - 09:07 - A2 in service - Lindi Bredenhann |
| 13 Apr 2022 - 07:52 - A3 out duty to Red Circle - Lindi Bredenhann |
| 12 Apr 2022 - 21:36 - Received a call from Elizabeth at 20:30 at 38 Gordon Road, Kalk Bay, regarding her neighbour known HIV not feeling well wanting her to be assessed by medics -Patient non members of CMR, No Medical aid -Advised caller we are a private service that we are more than happy to send a vehicle to assess the patient but they must be aware of a private bill as we are a private service -The caller asked the patients husband, he declined our service and requested the state contact details to call them -Received a call back from Elizabeth at 21:30 asking if its possible for us to find out how long Metro will be, she confirms calling Metro and handing the call over -Metro contacted spoke to Controler Nosi REF#2395 , was told the call has been logged and still pending will send a vehicle as soon as one becomes available -Called Elizabeth back and gave her the information and handed the ref number over to her and told her to call back if she needs anymore assistance. - Jessica Crouwkamp |
| 12 Apr 2022 - 17:30 - Received a call from Maranda on 0833360831 at 11 Jay street, Sunnydale who reported TOC-17h13. 87 year old male fell and has a wound on the back of his head, the caller reports that there appears there is a large bump on the back of his head with a small amount of blood which has now stopped bleeding. The caller initially wanted someone to come out and assess him but decided to rather just watch over him and if anything changes then she will phone back. - Abi Bussio |
| 12 Apr 2022 - 12:43 - Received a call from Kholani at Netcare911 for Ref 5318 at 15 Bell Close, Westlake for a patient who has injured her back while carry a box at work- on scene contact number is 0671296535 or 0217015140, i tried the first number and got through to Mluvo who reports they have a 38 year old female who was carrying a box of spices when she heard her back crack and is now reporting pain to her lower back. I asked the on scene caller is the patient was on a medical aid which she advised me that it is not and it would be a health and safety case and that i need to phone their Health and Safety Manager who arranged the ambulance. I spoke to Mariska on 0739660235 who reported that this would fall under a WCA case and she cant understand why we cant come out if the patient doesnt have a medical aid. I advised her that either the company or the patient would need to pay for the ambulance bill and then claim back themselves from WCA, she had asked if this was all ambulance companies and i advised that i was not sure and would check with Netcare911 what their rules are. Mariska also advised that Netcare911 was there 2 weeks ago for another patient and that she normally phones them because other ambulance services would give her problems about paying for WCA. I spoke to Kholani and advised him of the situation and he reported that they would try and make a plan to arrange an ambulance seeing as they are able to claim back from WCA directly. Mariska was notified of this so she does not need to phone Metro. - Abi Bussio |
| 12 Apr 2022 - 10:35 - As Per previous OB Entry- Caller will be arranging transport for the patient with Care Transport - Abi Bussio |
| 12 Apr 2022 - 10:19 - Received a call from Samantha on 0646688256- her mom is Caroline Boucher on Membership number 10426- the patient was unwell last night with a temperature and is not very mobile- the caller pushed the patients panic button to communicate with the control room and asked if it was possible for CMR to transport her mom to Long Beach Medical Practice for an assessment. I advised the caller that i would call her back shortly to confirm if this is something we can do. - Abi Bussio |
| 11 Apr 2022 - 12:43 - 11 Milkwood Drive, Lake Michelle - Anton testing telecare - Ashlee Alpes |
| 11 Apr 2022 - 12:23 - 22 Northshore Drive - Anton testing telecare - Ashlee Alpes |
| 11 Apr 2022 - 07:01 - Received a call from Theo at 45 Lighthouse Road Kommetjie for his wife that took a fall & hit her head, was unable to get up, after dispatching A3 the caller phoned back and cancelled as he managed to get his wife up and she didn't want assistance. Member : 6513 - CMR GO |
| 11 Apr 2022 - 02:50 - Received a call from Theo at 45 Lighthouse Road Kommetjie for his wife that took a fall & hit her head, was unable to get up, after dispatching A3 the caller phoned back and cancelled as he managed to get his wife up and she didn't want assistance. Member : 6513 - Chris Crouwkamp |
| 10 Apr 2022 - 17:49 - Recieved a Call from Peter, his Pug has back issues mostly slipped discs -He took his dog for a walk and now the dog seems to be in a spasm -I advised him to give Kenilworth Vet a call as they are 24 HOUR -Handed the number to Peter who will call a head before taking his pug to them. - Jessica Crouwkamp |
| 10 Apr 2022 - 15:57 - A4 flagged down on a shop stop at Engen Garage pavement by SAPS -Adult Female vagrant refusing to move due to bites on her body -A4 Reports patient refusing to move and requesting to go to hospital -SAPS had contacted Metro -I contacted metro to find out if the call has been logged, Metro is aware of call and has dispatched an ambulance Ref#1349 -A4 Standing down SAPS will wait with the lady. - Jessica Crouwkamp |
| 09 Apr 2022 - 12:54 - A2 Reports Small Fender bender MVA at Bowwood Traffic Lights, Claremont -Nil injuries on scene -Towing services on scene -A2 not required and has continued - Jessica Crouwkamp |
| 08 Apr 2022 - 08:04 - A2 driven by M.Will has arrived at High Signs - Jarod Echardt |
| 08 Apr 2022 - 07:54 - A2 driven by M.Will to High Signs - Jarod Echardt |
| 07 Apr 2022 - 21:50 - Mrs Kari called 072 992 9233 for herself - thinks she took 2 x doses of Metformin 1000mg each one earlier at about 7 and one dose a short while before phoning CMR. She wanted to know what she must do or look out for - I spoke to Mel as I did tell the caller that I just would like to speak to my paramedic for advise, but I will call her back. I spoke to Mel phoned the caller back and advised her what to look out for - to test her blood sugar over the next hour and then again +-12pm again. I advised she is more then welcome to phone us at anytime if she does feel unwell. I also did a bit of reading and phoned Mrs Kari back and told her that the max dose per day is normally +-2000/2500 (Just within the max dose) - and I also advised her of Lactic acidosis / ph imbalancement ( nausea, vomiting, stomach ache, dizziness) symptoms that she might experience. - Lindi Bredenhann |
| 07 Apr 2022 - 19:21 - 0217863787 Female called for her husband that cut his toe open - he would need stitches - wanted to know the closest facility Privt. and if we do stitches. I advised unfortunately we don't and also TMH and CMC. - Lindi Bredenhann |
| 07 Apr 2022 - 14:00 - Robin 0719269908 called looking for an ID and clothes of a pt - Marc Viro taken to FBH on the 23rd of March from 16 Glenoak road - Zayd,Darren and Female was the crew. I spoke to Darren and he explained he handed it to reception - I phoned Robin back and advised her of that and also explained to her that if it was the clothing that the pt went into hosp with the hosp must have it as we would not have taken it. - Lindi Bredenhann |
| 07 Apr 2022 - 11:58 - Thembakazi called from Sunvalley mall Checkers for an elderly M in a wheelchair having active seizures - they moved him into an office - she does not know the pt - no hx etc. As I was about to disp the caller called back and said that someone took the pt and they are going privt transport to hosp - we can cancel the call - Lindi Bredenhann |
| 07 Apr 2022 - 08:58 - A2 at Highsigns for stickers - Lindi Bredenhann |
| 07 Apr 2022 - 08:58 - A4 in service - Lindi Bredenhann |
| 07 Apr 2022 - 08:57 - RV2 in service , RV1 in service - Lindi Bredenhann |
| 06 Apr 2022 - 20:03 - Received a call from a gentleman who is currently sitting at FBH with his daughter who has been bitten by a dog- the patient has had a tetanus shot given but no stitches as of yet, they wanted to know if we can do stitches or would they need to wait for a doctor. I advised we are unable to give stitches and the caller then advised that they will be waiting for a doctor in that case. 0723356439- Caller contact. - Abi Bussio |
| 06 Apr 2022 - 20:01 - telecare for 46 north shore drive- everything is okay, accidental activation - Abi Bussio |
| 06 Apr 2022 - 17:01 - A3 issue with backdoor - did speak to T Theron and Darren - went to Contact as per D Zimmerman - Ronnie will update D Zimmerman - Lindi Bredenhann |
| 06 Apr 2022 - 12:56 - Earlier today another lady TEL0112344000 called for the gentleman in Main rd OB ENTR:11:44 METRO REF 1258 - I advised her that the call is logged with METRO - currently CMR vehicles are all on Priority calls , but I will call METRO again to follow up - I spoke to METRO they reported veh on scene - I called the lady back and advised her. - Lindi Bredenhann |
| 06 Apr 2022 - 11:44 - Lizel Pay called - she drove down the Main rd and saw a group of people gathering around a gentleman - looks like he was lying on his back - she is not sure of the kind medical emergency - she only asked a ?traffic officer what is going on and he said they are busy arranging medical services - I advised Lizel that I will check with Metro if they received the call - I spoke to a call taker - call logged with them REF 1258 - I phoned Lizel back and advised her of it - she then said she just does not hope that it takes forever fot METRO to attend. I advised her that unfortunately I am not able to advise of an ETA - Lindi Bredenhann |
| 06 Apr 2022 - 08:50 - RV1 and A2 in service - RV6 in service - - Lindi Bredenhann |
| 06 Apr 2022 - 06:59 - Received a call from Maureen on 0722003854 who resides in scarborough- she reported that she has had chest pain since 12am but has recently taken some of her mediation for it which seemed to help and after walking around the pain has hugely subsided, while first on the phone she wanted someone to come and do an ECG for her but then changed her mind and decided that she wanted to go lie back in bed and see what happens wit her pain hen as she is due for a check up at N1 city this morning and is supposed to start heading through at 7am. I advised the caller that we cant do an assessment over the phone as she kept asking me for my opinion which she then chose to rather remain at home and will phone back in the next 5 minutes if it does not get better. - CMR GO |
| 06 Apr 2022 - 04:21 - Received a call from Maureen on 0722003854 who resides in scarborough- she reported that she has had chest pain since 12am but has recently taken some of her mediation for it which seemed to help and after walking around the pain has hugely subsided, while first on the phone she wanted someone to come and do an ECG for her but then changed her mind and decided that she wanted to go lie back in bed and see what happens wit her pain hen as she is due for a check up at N1 city this morning and is supposed to start heading through at 7am. I advised the caller that we cant do an assessment over the phone as she kept asking me for my opinion which she then chose to rather remain at home and will phone back in the next 5 minutes if it does not get better. - Abi Bussio |
| 05 Apr 2022 - 21:04 - Received a call from Stephen on 0217851901 who reported he lives in Sunnydale- his 18 year old daughter has taken approx 20 Trancufam and multiple other medications- she is still breathing- he wanted to know where he could take the patient and if a hospital would turn him away- i advised he could take her privately if he prefers but we could also transport her with ?self harm to hospital, he was worried that CMC would turn him away and i advised him that they shouldn't but it is not guaranteed, he advised he going to try taking her through first otherwise if he cant get her into the car then he will phone back. - Abi Bussio |
| 05 Apr 2022 - 20:00 - Caller is Joy from 27 Upper High Gate, Pass Road, Fish hoek on 0217821966. TOC-19h39. Heer Husband has a catheter, both in the 80s, now getting horrible pain in his Penis- came out of hospital today and therefore would prefer not to go back tonight- he has had this pain the whole afternoon- patient is 85 years old - alternative contact number 0738361469- the caller attempted to contact the doctor twice today but nothing has been advised- Dr Govender- consulted with D.Steyn who advised there is not much we can do for someone that has catheter pain except possibly give pain medication and transport the patient through to the hospital to be properly assessed by the doctor who put the catheter in- I advised the caller of this and after we spoke the conclusion came to that they would phone back if required but they are going to try contact kingsbury hospital to see if they have any idea on how to contact the patients doctor. - Abi Bussio |
| 05 Apr 2022 - 16:17 - Received a call from Hilary Jacobs 0662349254 membership number 4648 asking if we can come help with her car that won't start when she stop to look at the view near Chapmans Bay estate - Received permission Taryn to give Shane the call to help Mrs.Jacobs - Jarod Echardt |
| 05 Apr 2022 - 12:07 - A3 reports that their base radio is switching off at times - Lindi Bredenhann |
| 05 Apr 2022 - 12:06 - Anna from EPWP wanted to know if we can send someone to go and assess a pt in Kalkbay - from the night shelter -SOB before she pones for an ambulance - I advised Anna I can disp a veh and we can also disp ambu after assessment but I do have to advise her that we are a privt service and if non mem will be a privt bill. Not accepting bill - - Lindi Bredenhann |
| 05 Apr 2022 - 08:37 - A3 in service - Lindi Bredenhann |
| 05 Apr 2022 - 08:36 - A4 in service - Lindi Bredenhann |
| 05 Apr 2022 - 08:12 - A1 in service - Lindi Bredenhann |
| 04 Apr 2022 - 18:38 - RV2 Zayd reports his vital monitor is completely flat- both batteries are dead and he therefore needs to come back to base to charge the monitor - Abi Bussio |
| 04 Apr 2022 - 16:55 - Received a call from 12 Harbour Heights Drive, Simons Town on Jane 0834262757 or 0217863787 with regards to her husband. TOC-16h34. 79 year old male busy having a withdrawal from benzos the patient had to retake his blood pressure while on the phone as he only had one number, the new BP was 176/78 with a pulse of 83- known with cholesterol and thyroid diagnoses- normally HR60s- BP normally around 140s. Consulted with Zayd on RV2 who spoke to the patient and the patient doesnt have any symptoms to be concerned about- told to relax and try create some calmness to see if that assist with dropping his blood pressure as he is known with anxiety and tends to take his blood pressure when he gets nervous- told to try measure his blood pressure less, rather take blood pressure when laying down and only again when he goes to bed and feels relaxed- if any symptoms including nausea, vomiting, blurred vision or headaches or weakness occur then he must phone back. Caller will be contacting his GP tomorrow - Abi Bussio |
| 04 Apr 2022 - 10:16 - RV2 Zayd reports his vital monitor is completely flat- both batteries are dead and he therefore needs to come back to base to charge the monitor - Abi Bussio |
| 04 Apr 2022 - 09:02 - Received a call from Amanda on 0217823354 at the Fish Hoek beach galley for an adult male- one of the car guards is lying in the bus parking area and is crouched over, the patient appears to have abdominal pain- she said there is not much information on the patient. The caller was advised that the parking area is not covered under the CMR membership for the Galley and we can contact metro on their behalf, this was done under ref 0995. - Abi Bussio |
| 03 Apr 2022 - 10:18 - 0729722047 - called for advice - was bitten by a human last night, and it broke the skin, wanting to know what to do and where to go - advised LBM are open until 11am, he will most likely need a tetanus and antibiotics - Ashlee Alpes |
| 03 Apr 2022 - 00:46 - Received a call from Josh on 0607810546- reports he thinks his friend is having a miscarriage in the Masi Wetlands- not a member of CMR and they have very little information as the caller is not with the patient, they are going to get more information and call Metro ambulance due to being a non member of CMR and will phone back if required. - Abi Bussio |
| 03 Apr 2022 - 00:31 - Received a call from Josh on 0607810546- reports he thinks his friend is having a miscarriage in the Masi Wetlands- not a member of CMR and they have very little information as the caller is not with the patient, they are going to get more information and call Metro ambulance due to being a non member of CMR and will phone back if required. - Abi Bussio |
| 02 Apr 2022 - 01:40 - RV1 reports abandoned vehicle in the middle of the road between fish eagle and heron park, in the direction of FH - spoke to Sergeant van der Burger at OV SAPS - she will send a van out to go take a look - thye are just busy attending to a fire in OV and then will make their way - RV1 notified - Ashlee Alpes |
| 02 Apr 2022 - 01:36 - RV1 reports people have dispersed, so have SAPS - he is departing as well - Ashlee Alpes |
| 02 Apr 2022 - 01:27 - RV1 reports SAPS onscene - awaiting parents arrival - Ashlee Alpes |
| 02 Apr 2022 - 01:14 - RV1 reports fight going on cnr of kommetjie road and old Kommetjie road/stork street - requests SAPS - phoned FH SAPS and spoke to Sergeant Bentley, who said that he would dispatch a vehicle - informed RV1 - RV1 staying onscene at a safe distance - Community security has stopped onscene but does not appear to be doing anything - Ashlee Alpes |
| 01 Apr 2022 - 21:35 - Mem 10427 - accidental Lifeline activation - Ashlee Alpes |
| 01 Apr 2022 - 19:01 - Received a call from Gloria Mackinnon's daughter -Mrs Mackinnon is currently at Huis Luckhoff Step Down Facility and is currently SOB since this morning -Patient awaiting a GP to assess and if transportation required they would like CMR to transport -Entially i was unable to find the patient on our database as we do not have clients in Rosebank, i did state to the daughter the patient is 2 Military and we would need authorisation from ER24 to transport as well as the causality doctors go ahead -Family was uninterested in ER, stated patient a member and once the GP has assessed Mrs Mackinnon, they will get back to us if require our assistance. -Contacted Heath to make him aware i eventually found patients membership #3698 -No call back received - CMR GO |
| 01 Apr 2022 - 18:05 - Received a call from Gloria Mackinnon's daughter -Mrs Mackinnon is currently at Huis Luckhoff Step Down Facility and is currently SOB since this morning -Patient awaiting a GP to assess and if transportation required they would like CMR to transport -Entially i was unable to find the patient on our database as we do not have clients in Rosebank, i did state to the daughter the patient is 2 Military and we would need authorisation from ER24 to transport as well as the causality doctors go ahead -Family was uninterested in ER, stated patient a member and once the GP has assessed Mrs Mackinnon, they will get back to us if require our assistance. -Contacted Heath to make him aware i eventually found patients membership #3698 -No call back received - Jessica Crouwkamp |
| 01 Apr 2022 - 09:59 - Received a Telecare from Mr Graham -49 Lake Shore Drive, Noordhoek -021-7853135 -Mem # 8042023 -Accidental activation - Jessica Crouwkamp |
| 31 Mar 2022 - 16:57 - Keep getting random SMS's from 0600702323 - first about a vehicle mode being set to transportation, and then an SMS about a Queued incident at 92 Main Road, Sea Point for Seizures - when trying to call the number back, says number does not exist - Ashlee Alpes |
| 31 Mar 2022 - 10:51 - Received a call from 0616642040 stating that her mom has broken her leg - where could she go? can she go to CMC? advised if no med aid shed have to go to FBH, was asked about waiting times etc, advised she will be seen and stabilised but cannot give her timeframes - asked if she cant go to CMC, I advised she can go but it is a private hospital and there would be private billing etc - Ashlee Alpes |
| 31 Mar 2022 - 09:46 - declined a europeassist call for Noordhoek - no veh available - management aware - Ashlee Alpes |
| 31 Mar 2022 - 09:11 - 0217810103 - answered, was just playing music - hung up - Ashlee Alpes |
| 30 Mar 2022 - 16:05 - accidental telecare activation - 11 Milkwood, Lake Michelle - Ashlee Alpes |
| 30 Mar 2022 - 10:13 - Received a call from Karen 0606828703 @09:45 call took 6:08 minutes long - She woke up at 02:00 with ?kidney stone/lower backpain and now is in a lot of pain and she cant move to left or right she got CMR number off the internet asking if we can give voltaren injection I advised that we don't do that - I asked if she wants the metro number she said that she cant get to pen and paper to right it then asked if she would like if we log the call with metro for she said no - she said the neighbor has 2 brufen tables for and will try to climb in to the neighbor's car and then go to hospital - She was advised about private billing
- Jarod Echardt |
| 29 Mar 2022 - 14:18 - Control room incoming phone line reported to Harri - Lindi Bredenhann |
| 29 Mar 2022 - 14:12 - A4 currently off run due to crew member booking off - A4 also had tyres fitted - Lindi Bredenhann |
| 29 Mar 2022 - 13:35 - 0728632818 Mr Stanley accidental dial all in order - Lindi Bredenhann |
| 29 Mar 2022 - 09:34 - A3 in service - Lindi Bredenhann |
| 29 Mar 2022 - 09:33 - A4 in service - Lindi Bredenhann |
| 29 Mar 2022 - 09:31 - Alpha 1 in service - Lindi Bredenhann |
| 29 Mar 2022 - 09:28 - RV1 in service - Lindi Bredenhann |
| 29 Mar 2022 - 08:54 - A4 out duty for tyres - Lindi Bredenhann |
| 29 Mar 2022 - 06:51 - @22h25 i received a call from Majorla at Scarborough Security control desk on 0217810103 to report that one of there officials is at 98 Glenoak road, Glen cairn where someone is sick- i told Majorla that i needed some more information with regards to what was wrong with the patient- he reported the patient is a male that took his treatment and is now drunk- he gave me an on scene contact number as 0712802983- I tried to contact on scene but nobody answered- while i was trying to contact on scene Majorla phoned back and reported we could stand down as SAPS was on scene and are taking the patient to hospital. @22h35 CMR stood down- no vehicles dispatched - CMR GO |
| 29 Mar 2022 - 06:40 - @22h25 i received a call from Majorla at Scarborough Security control desk on 0217810103 to report that one of there officials is at 98 Glenoak road, Glen cairn where someone is sick- i told Majorla that i needed some more information with regards to what was wrong with the patient- he reported the patient is a male that took his treatment and is now drunk- he gave me an on scene contact number as 0712802983- I tried to contact on scene but nobody answered- while i was trying to contact on scene Majorla phoned back and reported we could stand down as SAPS was on scene and are taking the patient to hospital. @22h35 CMR stood down- no vehicles dispatched - Abi Bussio |
| 28 Mar 2022 - 23:02 - @22h25 i received a call from Majorla at Scarborough Security control desk on 0217810103 to report that one of there officials is at 98 Glenoak road, Glen cairn where someone is sick- i told Majorla that i needed some more information with regards to what was wrong with the patient- he reported the patient is a male that took his treatment and is now drunk- he gave me an on scene contact number as 0712802983- I tried to contact on scene but nobody answered- while i was trying to contact on scene Majorla phoned back and reported we could stand down as SAPS was on scene and are taking the patient to hospital. @22h35 CMR stood down- no vehicles dispatched - Abi Bussio |
| 28 Mar 2022 - 22:55 - @21h53- Received a call from Amanda at CSO 0861891118, she reported they have received a call for a patient at 5 Whytes way, Glen Cairn, the patient has reported knocked her head and is bleeding, They think she is on Discovery medical aid and wanted to know if we could dispatch an ambulance, i advised Amanda that i would need more information regarding the patient such as is she conscious, age, etc. Amanda reported that she would phone me back with more information as they didnt have an on scene contact number- she then phoned back and gave me a contact number for Ann on 0837772424, i spoke to ann who reported she is not on scene but on route to the incident and that she could not give me an on scene contact as the patient is in pain and that she thinks there is an ambulance already on scene but she will phone them and find out and that i should phone back in two minutes- when i phoned amanda to advise her of this she reported that Ann is one of the CSO nursing sisters on route to the scene fro mGreen point and that they think there is a medic on scene at the patient- when i phoned Ann back she reported that there is a medic on scene busy with the patient but they cant answer a phone call to advise what is wrong with the patient as they are busy with the patient and Ann will be there in 10 minutes- Amanda from CSO reported that they have requested an ambulance from Netcare911 as well as Zmed- Zmed reported that they had an ambulance on route from Wynberg and was not sure if they should keep responding as they were also told that multiple services have been notified- in this times Netcare911 also asked if we could assist and i advised them we were busy with a priority patient- We also had multiple vehicles on an MVA at the time- When i phoned Ann back she reported the patient was stable- @22h29 CSO phoned back to report that our ambulance could stand down as there is another ambulance already on scene- Crew from the MVA reported Zmed arrived at the the MVA and reported they were going to this call. - Abi Bussio |
| 28 Mar 2022 - 15:06 - Mrs Warr 0827020193 called to find out if she can come down to the office to have her vitals checked - I advised her that unfortunately it is not normally something that we do and that she would need to have that done at the pharmacy - she then advised me that she use to do it all the time - I asked her when last she was here and she said somewhere last year , she would need to ask Fritz, she is a member and never use us, I tried to explain to her that the membership covers emergency response -I told her to please remain on the phone as I am going to get auth and see if there are any crews at the office to assist if granted - I accidentally ended the call and she called back spoke to Jarred - he advised currently no crews at the office but we can send someone out to her if her symptoms get worse ( I asked her why she needed her vitals done and she replied: "she feels pap"). She then said she will come tomorrow - I spoke to Jarred and he did advise her to pls call again prior to coming down to make sure their are medical staff at the office etc. - Lindi Bredenhann |
| 28 Mar 2022 - 13:35 - 13:29- Received call from Constable Roji @ Simons Town SAPS - They have received a call from the Simons Town Post Office for a male adult who has collapsed and unresponsive - Caller on scene Sevena 0217868480 - Called on scene and spoke to Sevena - Patient is conscious and talking appears to have had a "fit" but is now fine - She asked if he would like medical assistance and he refused for CMR to come out - Pt; Christopher John Van Rensberg DOB 1981 - Advised to call again if any change and needing help. - Morgan Will |
| 28 Mar 2022 - 09:27 - RV4 in service - Lindi Bredenhann |
| 28 Mar 2022 - 08:42 - RV2 and A4,A3, A1 in service - Lindi Bredenhann |
| 28 Mar 2022 - 08:09 - A2 mobile to contact panel beaters - Lindi Bredenhann |
| 27 Mar 2022 - 22:38 - RV2 Medic Zayd made control aware of a back injury sustained on his Muizenberg call earlier this evening -Whilst taking his jump bag out the rv, he twisted his lower back -Worsened on his next call in Simons Town carrying a patient down the stairs. -Zayd does not wish to book off at this stage but will monitor his discomfort and let us know if he changes his mind. -Taryn and Heath made aware of incident. - Jessica Crouwkamp |
| 27 Mar 2022 - 22:34 - Received a call from Monkey Valley Resort Restaurant -TOC:20:26 -33 year old Adult Female Anxiety attack/chest discomfort -During the details the caller Fakloof stated patient leaving the restaurant now with a uber -CMR not required anymore - Jessica Crouwkamp |
| 27 Mar 2022 - 19:06 - Received a call from Sarah 0781744244 from Coggel Bay near Gordons Bay where she has witnessed a gentleman has fallen down the edge of a mountain- after speaking to D.Zimmerman call has been logged with Metro under reference- no reference available as of yet - CMR GO |
| 27 Mar 2022 - 15:13 - Received a call from Sarah 0781744244 from Coggel Bay near Gordons Bay where she has witnessed a gentleman has fallen down the edge of a mountain- after speaking to D.Zimmerman call has been logged with Metro under reference- no reference available as of yet - Abi Bussio |
| 27 Mar 2022 - 13:29 - Received a call from 0741145196- caller put the phone down and didnt answer when control tried to phone back 3 times, contact number not under membership database - Abi Bussio |
| 27 Mar 2022 - 13:03 - RV5 has spoken to Shanes towing who will have his rollback meet him in Hout Bay to bring his vehicle back to the office - Abi Bussio |
| 27 Mar 2022 - 12:49 - RV5 reports his brakes are not working properly- control to contact Shanes Towing for a rollback as he is currently only able to drive at 10km/h - Abi Bussio |
| 27 Mar 2022 - 12:46 - Below OB entry- Father Sebastian from the church phoned and reported that the church is in fact members of CMR, call created under call number 20220327/5. The membership does not have add on and therefore call not cancelled in case an ambulance required - Abi Bussio |
| 27 Mar 2022 - 12:44 - - Abi Bussio |
| 27 Mar 2022 - 12:34 - Received 2 calls from the Catholic church in Masi with reports of a 38 year old female who had collapsed, the first caller was difficult to hear due to the noise in the background and he was struggling to understand what i was saying, I understood that the patient had collapsed, she is awake and breathing but talking slowly, the caller asked that we phone Metro on their behalf as they could not accept a private bill- on scene caller was Wbetu on 0659419809- another caller phoned it in and said it was at the catholic church and before i could ask questions he put the phone down. Control contacted Metro who reported they already received the call under REF 1271. - Abi Bussio |
| 27 Mar 2022 - 12:10 - Received a call from EuropAssistence to assist with a call in Box Road, Muizenburg under Ref 22-0144996-E-01 - When on scene was contacted control found out that the patient has actually passed away and that her family has found her like that after they were supposed to go on a day outing but had no response from the patient this morning- the caller advised that they actually reside in Mowbray at 7 Welgelegen road. The cal lwas handed back over to Europ Assistance to locate a closer service. - Abi Bussio |
| 26 Mar 2022 - 18:58 - Alpha 3 reports standing free shortly, assisted with moving vehicles past and no injuries on scene - CMR GO |
| 26 Mar 2022 - 15:20 - Alpha 3 reports standing free shortly, assisted with moving vehicles past and no injuries on scene - Abi Bussio |
| 26 Mar 2022 - 15:18 - Alpha 3 reports they have come across a very minor MVA on the corner of Kommetjie road and 15th avenue in Fish Hoek- just checking all is well on scene and will confirm if any patients - Abi Bussio |
| 25 Mar 2022 - 18:51 - RV2 Reports a 2xmva at 17th avenue no injury's on scene and proceeded back to base - CMR GO |
| 25 Mar 2022 - 15:38 - RV2 Reports a 2xmva at 17th avenue no injury's on scene and proceeded back to base - Jessica Crouwkamp |
| 25 Mar 2022 - 10:42 - Telecare activation at Cottage 21 Evergreen, Sunrise Boulavard, Muizenberg -Mrs Badenhorst-Mem #2382 -All is fine, accidental activation - Jessica Crouwkamp |
| 24 Mar 2022 - 21:28 - Received a call from Jenny (Mem 10250) asking for advice on what to do - her daughter (who is staying with her dad in Constantia) has taken about 9 Zolpidem sleeping tablets (4 at at about 4pm and the other 5 unknown time - asked what she should do and if needed could we come out and assess, she says she knows it is out of our area - advised she should definitely be checked out, if on MA then the closest hospital is CMC - spoke to T Theron who advised we could send an ambo out if need be but it would not be covered by mem as they do not have ambulance add on - phoned Jenny back and advised, she said the father will take her privately to CMC to be checked out. - Ashlee Alpes |
| 24 Mar 2022 - 12:56 - Received a call from NSRI main Control Center Sebo-Enquiring a available ambulance for an adult female attempted suicide, slit wrist quite severe, currently in the care of life savers on Llandudno beach -Explained our distance from the scene +- 30/35minutes. Sebo will try ER24 closer service. - Jessica Crouwkamp |
| 24 Mar 2022 - 01:17 - Natalie from OV called for her mom - since yesterday nausea and vomiting - cons and talking but weak - known diabetic - use to be members - called FBH was advised to call CMR for ambu - I explained that due to non mem will be privt bill and gave estimate - also explained that FBH does not have ambulances they need to phone METRO and we are not linked to METRO. She asked me for the METRO number and I gave it to her. Not accepting privt billing. - Lindi Bredenhann |
| 23 Mar 2022 - 07:06 - @5am elderly lady called - she does have a bladder infection - on 2nd dose of antibiotics (Still very uncomfortable and sore is using a cream (to me it sounded like she might possibly have vaginal thrush) - she is concerned due to her dr that has not done a internal examination yet - I advised the caller to speak to her gp again today - explain to him the current symptoms - he might refer her to another dr or advise her to come back to see him. She is going to do so - CMR GO |
| 23 Mar 2022 - 07:04 - @5am elderly lady called - she does have a bladder infection - on 2nd dose of antibiotics (Still very uncomfortable and sore is using a cream (to me it sounded like she might possibly have vaginal thrush) - she is concerned due to her dr that has not done a internal examination yet - I advised the caller to speak to her gp again today - explain to him the current symptoms - he might refer her to another dr or advise her to come back to see him. She is going to do so - Lindi Bredenhann |
| 22 Mar 2022 - 12:51 - Call received for a a collapse unconscious at Steenberg Village - no ambos available our side, D.Zimmerman said to please check with LC01 if they are available - speed up A3 (at VPH) and inform caller that closest veh coming from VPH - caller called back and spoke to M.Will, can cancel Metro 25 onscene - Ashlee Alpes |
| 21 Mar 2022 - 15:51 - A4 reports they got caught by a traffic camera as they were coming over Boys Drive, responding to a call 20220321/7.
- CMR GO |
| 21 Mar 2022 - 14:55 - A4 reports they got caught by a traffic camera as they were coming over Boys Drive, responding to a call 20220321/7.
- Lindi Bredenhann |
| 21 Mar 2022 - 13:02 - Dylan called from Kenya -+25828220765 he wanted more info regarding CMR - he has some clients in CT and wanted to know about assisting etc. also how many vehicles we have etc. I advised Dylan that I am not able to assist him with this - he would need to phone management in the morning. - Lindi Bredenhann |
| 21 Mar 2022 - 11:36 - Sist Ann called from Silvermine village to find out if pt Judy was handed over at CMC - call 20220320/14 - I had a look at the call and advised her that she was - she is going to call them again they do not seem to have any records. - Lindi Bredenhann |
| 21 Mar 2022 - 07:18 - Mr Duck called - while trying to speak to me he and his wife was having an argument about ?medicating. Caller asked me twice if I can hold the line as he and his wife is having some thing (argument) I advised the caller that it is the incoming emergency line I would advise him to rather call back after they had their discussion. He and the wife from the background then asked if we assist with catheters - I advised accordingly and also provide them with a nursing sisters telephone number. - Lindi Bredenhann |
| 21 Mar 2022 - 06:59 - I received a call from Michelle on 0814373748 at 3 Scorpio way in Ocean View for a 52 year old female who lives with the caller, it was reported that the patient became warm and sweaty and then collapsed, the patient is now in and out of consciousness or opening and closing her eyes as reported by the caller, the caller reports the patient was in hospital last year for a heart condition but she is not sure what it was. The caller did not want to accept a private bill so i offered to contact Metro on her behalf, it was logged with Metro and Ref 0525 was received for it. - CMR GO |
| 21 Mar 2022 - 06:49 - I received a call from Michelle on 0814373748 at 3 Scorpio way in Ocean View for a 52 year old female who lives with the caller, it was reported that the patient became warm and sweaty and then collapsed, the patient is now in and out of consciousness or opening and closing her eyes as reported by the caller, the caller reports the patient was in hospital last year for a heart condition but she is not sure what it was. The caller did not want to accept a private bill so i offered to contact Metro on her behalf, it was logged with Metro and Ref 0525 was received for it. - Abi Bussio |
| 20 Mar 2022 - 22:40 - Received a call from Lauren at 16 Bethel road, Clovelly on 0727903465. 65 year old male had an umbilical hernia and went for an operation on Friday, he is now post op by 2 days, he has been mostly fine but today since this afternoon he has reportedly been feverish, not passing stools-he has taken the prescribed laxative but it is not working, he went to bed and started to feeling very uncomfortable with slight pain in the operated area and there is a slight redness around the wound. Caller asked to first speak to a paramedic as they wanted to know if they should take the patient through to hospital, caller spoke to Dani S on RV2 who advised the fever is the main concern but the stool passing is normal but the patient should rather go in for an assessment due to the fever, cold hands and cold feet. Caller going to wait for the laxative to possibly take effect. Caller going to speak to her dad and a decision will be made whether or not he wants to go to hospital now or wait for the morning. If anything changes then the caller will phone back and an ambulance is to be dispatched to transport the patient to KH where the operation was done. - Abi Bussio |
| 20 Mar 2022 - 22:40 - Received a call from Lauren at 16 Bethel road, Clovelly on 0727903465. 65 year old male had an umbilical hernia and went for an operation on Friday, he is now post op by 2 days, he has been mostly fine but today since this afternoon he has reportedly been feverish, not passing stools-he has taken the prescribed laxative but it is not working, he went to bed and started to feeling very uncomfortable with slight pain in the operated area and there is a slight redness around the wound. Caller asked to first speak to a paramedic as they wanted to know if they should take the patient through to hospital, caller spoke to Dani S on RV2 who advised the fever is the main concern but the stool passing is normal but the patient should rather go in for an assessment due to the fever, cold hands and cold feet. Caller going to wait for the laxative to possibly take effect. Caller going to speak to her dad and a decision will be made whether or not he wants to go to hospital now or wait for the morning. If anything changes then the caller will phone back and an ambulance is to be dispatched to transport the patient to KH where the operation was done. - Abi Bussio |
| 20 Mar 2022 - 20:16 - Mr Donalds telecare was activated, all is well - Abi Bussio |
| 20 Mar 2022 - 19:46 - Mr Donalds telecare was activated, all is well - Abi Bussio |
| 20 Mar 2022 - 15:38 - *12:49* Initial call, duration 01:56 – A.Leisegang answered the call as I was on the other line, caller requesting Abby to tell her who was on the RVs and the ambulances today. Abby put her on hold, and I completed my call. Took the call over and asked the caller what I could help them with – caller insisted on knowing, asked why she would like to know, was told “I want to know who is on the vehicles” – I asked her what her medical emergency is, again caller requested for the crews on duty today, she stated that there are crews that she does not want to treat her, that she refuses to come and attend to her – told her she could tell me who she is not wanting to treat her and we can go from there. Caller said she will phone ER24 for help and she will be laying a complaint and hung up.
*12:51* T.Theron informed of the above, advised I did not know what the emergency was, who was calling etc, T.Theron said to check on database, nothing showing up on database. Number looked up on Truecaller and it came up as Danielle Robertson. Advised T.Theron of this and while I was on the phone with T.Theron, the caller called back again.
*12:53* Caller called back and again requested to know what paramedics are on duty, I asked the caller what the emergency is – she asked if David, Greg or Heath is on duty, I advised that Greg is on duty. Heard caller in the background mention Greg’s name twice – was then informed that a friend at 6 Caravel Street in Sun Valley has dropped a brick/cinder block on her foot, it was red, swollen and could not be moved and it is ?# - patient is not a client of ours but is on discovery medical aid, I advised I would send somebody. Caller advised her name is Pam
*12:55* Phoned T.Theron back, advised of the above and asked who she would like me to send to this call, I am not sure if she wants Greg, David, or Heath or if she wants to avoid them. T.Theron said we send the closest, most appropriate paramedic and to send – she has also informed D.Zimmerman of the above. T.Theron said to send D.Steyn to assess and we can go from there.
*13:14* Caller (Danielle) called back and said she was upset and confused as she was promised Greg to come out to her friend, and some “other paramedic” came out – I advised I did not say I would send Greg out and he is currently on a call – Caller then starting saying that our paramedics accuse her of being an opioid addict and they treat her badly – I asked if this paramedic did that, to which she replied “no” – she asked if I could send Greg out when he was available, told her I was not sure when exactly that would be, she said whenever he is free.
*13:17* RV2 reported patient signed RHT, refusing treatment.
*13:17* Phoned T.Theron, informed her of the above, she was already aware of the situation as RV2 paramedic D.Steyn phoned her. The patient is not a friend of the caller but is in fact the caller, Danielle. Asked T.Theron what she would like me to do regarding the above, she said she will phone Danielle and speak to her, asked for her number, provided the phone number 08351777461.
*13:30* T.Theron phoned back, she has spoken with Danielle, Danielle did not really want to talk to her, so she gave the phone to her mother, T.Theron explained that we sent out the most qualified paramedic on duty and Danielle refused treatment. Danielle’s mother said that she did not refused treatment, to which T.Theron responded that Danielle signed the refusal form – Danielle’s mother then started accusing T.Theron of CMR “branding”/accusing her daughter of being an opioid addict and would not let T.Theron talk – said that she will “see us in court” and hung up. T.Theron instructed for the call to be logged with Metro and OB entries to be made.
*13:34* Call logged by Angelique at Metro on reference 1396, logged as a P2
*15:06* Metro 42 enroute
- Ashlee Alpes |
| 19 Mar 2022 - 18:30 - David reports- patient ?COVID positive, feeling less anxious, will take panado and will phone back if necessary - Abi Bussio |
| 19 Mar 2022 - 18:22 - Received a call from Sherri on 0217863295, she reports she is a patient of Dr Van Der Merwes but she has been feeling very ill the whole of today with vomiting non stop, she is aware of the stomach bug that is going around but is also worried as she has not yet tested positive for covid, the patient reports she rarely gets sick and is not sure what to do with herself, she wants to be assessed but also does not want someone coming out to her and she does not want to go to hospital if there is no need as her husband is currently in the bush so he s unable to take her. She reported that she resides at Simons Bay Estate which is a member of ours and they do have a sister nurse that resides nearby but she doesnt want to go out as she has a disabled lkid that she doesnt want to risk getting sick and advised the patient goes through to hospital or phone CMR. I asked the caller if i could give her contact number to one of our paramedics to I've her a call to hopefully give her a peace of mind otherwise come out and assess her, she said she would prefer that. Call handed over to david and awaiting a sit rep - Abi Bussio |
| 19 Mar 2022 - 15:35 - Metro reported a call in Ntantala road, Masiphumelele for a multiple stabbing case, the patient is a 35 year old male who is unresponsive- on scene is Dumi 0749799999- Metro Ref 1290- On scene reproted the patient has gone privately to hospital. - Abi Bussio |
| 18 Mar 2022 - 19:03 - RV5 reports fire on glen cairn express way - CMR GO |
| 18 Mar 2022 - 16:48 - RV5 reports fire on glen cairn express way - Abi Bussio |
| 16 Mar 2022 - 19:09 - Alpha 1 came across a MVA at 17th Avenue, Fish hoek -2 Vehicles 1x Motorbike minor collision -No injuries on scene -Drivers exchanging details -D.Zimmerman has been made aware - CMR GO |
| 16 Mar 2022 - 15:24 - Alpha 1 came across a MVA at 17th Avenue, Fish hoek -2 Vehicles 1x Motorbike minor collision -No injuries on scene -Drivers exchanging details -D.Zimmerman has been made aware - Jessica Crouwkamp |
| 16 Mar 2022 - 10:07 - Received a call from Buildersware House Tokai (Chad 0818972032) for a middle aged man complaining that he's got at tight chest and pain in he's back SOB and cant talk adived the caller about private billing caller then asked for a state ambulance phone number - Jessica Crouwkamp |
| 15 Mar 2022 - 17:51 - Turned down a primary call from EA in Gugulethu - Ashlee Alpes |
| 15 Mar 2022 - 13:12 - EA phoned for BLS quote for Melomed Gatesville to Gugulethu - B. de Meyer provided quote for R3635 ( and GEMS rate R2154) - Ashlee Alpes |
| 14 Mar 2022 - 17:56 - Girlfriend of patient at hosp - wants to commit suicide - friend in seapoint wants her committed and sectioned at Somerset Hospital - advised not possible and explained to her what would be done - spoke to the friend that is onscene with the girlfriend and explained to him, advised him to involve security and get a dr from casualty to assess her - updated caller - spoke to H.Giloi regarding the above as well - Ashlee Alpes |
| 14 Mar 2022 - 16:57 - 20220314/6 - onscene caller Denzel - 0746534320 - Ashlee Alpes |
| 13 Mar 2022 - 16:24 - All vehicles returned from cycle race stand by points - Lindi Bredenhann |
| 13 Mar 2022 - 14:57 - All vehicles returned from cycle race stand by points - Lindi Bredenhann |
| 13 Mar 2022 - 13:50 - correction: RV2 - Lindi Bredenhann |
| 13 Mar 2022 - 13:50 - RV1 reported DMC requested his assistance for a little baby who is not breathing to well at the entrance of OV - david assessed, chest clear, baby has a bit of a temp, advised to give panado - Lindi Bredenhann |
| 13 Mar 2022 - 12:50 - A3 R Windell reported to D Zimmerman that there's a possibility of a water leak (radiator ) on the vehicle - As per D Zimmerman must be monitored as per entry in Control diary - R WIndell also reported that the switches window and door is dropped into the window side panel - D Zimmerman is aware. - Lindi Bredenhann |
| 13 Mar 2022 - 12:45 - A1 returning to the base - Lindi Bredenhann |
| 13 Mar 2022 - 12:24 - Metro Dr and VOC have instructed A4 to proceed to VOC - Ashlee Alpes |
| 13 Mar 2022 - 12:11 - A4 (assigned to CTCT) has been instructed by the VOC to go to TMH - no private hospitals are accepting pt travel insurance: Leisure Guard Travel insurance - patient has ?head injury, ?pneumothorax and retrograde amnesia - spoke to TMH, KH, VPH, CTMC, CBMC, no one accepting as per T.Vermaak, they have been instructed to go to TMH despite TMH not accepting the patient's travel insurance - Ashlee Alpes |
| 13 Mar 2022 - 12:10 - A4 (assigned to CTCT) has been instructed by the VOC to go to TMH - no private hospitals are accepting pt travel insurance: Leisure Guard Travel insurance - patient has ?head injury, ?pneumothorax and retrograde amnesia - spoke to TMH, KH, VPH, CTMC, CBMC, no one accepting as per T.Vermaak, they have been instructed to go to TMH despite TMH not accepting the patient's travel insurance - Ashlee Alpes |
| 13 Mar 2022 - 12:09 - Muizenberg roads are busy being opened A3 will be making their way back to the FH area - Lindi Bredenhann |
| 13 Mar 2022 - 12:09 - Earlier today female caller from Muizenberg non member called - her son injured his ankle and then fainted - hit the back of his head now complaining of Headache ++ and blurred vision - I advised the caller that due to the fact that he fell on the back and the blurry vision I would advise her to have him seen to as they would be able to advise at a facility if pt would need further scans - observation. I also advised her of other concussion symptoms, she will be making her way to ER room - Lindi Bredenhann |
| 13 Mar 2022 - 10:23 - Trevor called for a cyclist that took a fall close to 56 Simonstown rd - fish hoek - I advised him that I will contact the VOC as they have dedicated service providers for the cycle tour - He gave me the rider number 60093 - and then advised me to cancel as pt was just picked up by a white vehicle. - Lindi Bredenhann |
| 13 Mar 2022 - 10:18 - A2 currently at GLencairn area for stand by - Lindi Bredenhann |
| 13 Mar 2022 - 09:53 - Telecare activation due to loadshedding - 161 Mcfarlane Road - Ashlee Alpes |
| 13 Mar 2022 - 08:24 - Control followed up with A4 - the VOC will send a veh through - Lindi Bredenhann |
| 13 Mar 2022 - 08:20 - A3 called up to report that a mem of the public came to inform them that there is a cyclist down in main rd corn atlantic rd close to FB college - Control asked A4 to pls radio the VOC - unfortunately we do not have a race number - Lindi Bredenhann |
| 13 Mar 2022 - 08:09 - All vehicles are in their positions. - Lindi Bredenhann |
| 13 Mar 2022 - 06:13 - All vehicles are in their positions. - Lindi Bredenhann |
| 13 Mar 2022 - 00:11 - Received a call from Metro for Ref #2349-Metro reported an 18 month old female having seizures- on scene is Lisa 0749909816- on scene reports the patient is a 18 month old male but the caller is ?allergic reaction, the patient has bumps and redness on his body since approx 7pm, the patient did have a fever this morning (unsure of the temperature), coughing and running nose- the caller did advise that the patient is also teething. After consulting with H.Giloi it was advised to hand the call back over to Metro as it is not a P1 case. The caller did advise as well that she is able to take the patient to hospital but she would rather have an ambulance come out abd assess his instead of going to hospital first. - Abi Bussio |
| 12 Mar 2022 - 23:11 - Er24 requested us to assist with a primary call in Brooklyn,CPT- i advised no vehicles available out that side - Abi Bussio |
| 12 Mar 2022 - 22:43 - Received a call from Iziza on 0609401908, the caller reports she is at 10 Despina way in Ocean View where there is a 28 year old male who has been stabbed under his armpit, the patient is still breathing and conscious. The caller reports they did phone metro but still waiting on an ambulance- metro reports call is still pending under Ref 1941 as there are no vehicles available in the area- i advised the caller that we can dispatch a vehicle but there will be a private bill, the caller advised she is going to first speak to the patient before saying yes as it is his decision. The stabbing took place approximately 1 hour ago. I did advise H.Giloi about the call. - Abi Bussio |
| 12 Mar 2022 - 18:03 - 0849808349 Accidental dial - Lindi Bredenhann |
| 12 Mar 2022 - 11:37 - 0621358737 called for an IOD (cut palm of hand) at Evergreen Noordhoek (off blackhill express way) - she wanted to know what we normally do with IOD - and if we can take pt to the dr - I advised not to the dr but ER - they would need to pay privately (non Mem) as we do not submit the claims - they can claim it back from WCA - she also wanted to know about facility - I advised private but if they prefer to go to government facility can do that - the caller said she will phone back - Lindi Bredenhann |
| 12 Mar 2022 - 07:35 - 0710167627 accidental dial - Lindi Bredenhann |
| 12 Mar 2022 - 04:47 - Received a Telecare activation from MR Rowe -Membership #3536 -161 McFarlane Road, Simons Town -No Emergency - Jessica Crouwkamp |
| 12 Mar 2022 - 04:42 - Netcare911 Called Gloria -0834594168 -Call not logged with them so no available ref # -Adult Male has fallen down steps and lacerated his head requesting an ambulance - Gloria stated a private patient no medical aid i called on scene to speak to the patient regarding acceptance of bill -Spoke to Patients friend Gary 0834594168 on scene, patient will not accept a private bill -Gary will take patient privately to hospital -Netcare911 contacted and informed about the call. TOC:21:36 - Jessica Crouwkamp |
| 12 Mar 2022 - 04:26 - Received a call from Sister Sindelo - Pollsmoor Prison -0217001159 -Requesting an ambulance for a Adult Male currently treated for TB is SOB -Patient on Oxygen therapy -I had no ambulances available at the time i did make Sister Sindelo know as soon as an ambulance is available i will dispatch -I Received a call back =+ 40 minutes from time of call by Sister Sindelo to cancel the ambulance the patient has improved on oxygen and is no longer needing an ambulance. TOC:20:07 H.Giloi had been made aware of the time delay - Jessica Crouwkamp |
| 11 Mar 2022 - 18:59 - Received a call from Metro (did not get dispatchers name as he put the phone down when i asked) reports a 28 year old male having SOB, Chest pain and his eyes are rolling back, patient known asthmatic. On scene contact Andre 0788429404. Metro Ref 2114. Metro received the call at 17h32. When i tried to contact on scene it appeared that the callers phone is off. Call handed back over to metro
- Abi Bussio |
| 11 Mar 2022 - 18:35 - Greg spoke to Kim and reports- positive on home covid test, patient one of Dr Lang and Kim will take the patient through to KH if required. - Abi Bussio |
| 11 Mar 2022 - 18:25 - Received a call from Kim on 0728004633, she reported her kiddy tested covid positive yesterday and since last night his temperature has been varying between 39.5-40.5 degrees and she wanted to know what else to do or when to take the patient to hospital. I advised her that for children and high temperatures the concern would be to look out for seizures which she said she is already aware of. I advised her that I would have one of our paramedics phone her to give her further advice so that they can explain the full process to her. Call handed over to Greg on Rv1 who will update shortly. - Abi Bussio |
| 11 Mar 2022 - 14:03 - Received a call from Sister Yolandi on 0217844400 at Dischem in Clinic two, one of the security ladies is feeling unwell with stomach cramps. The patient is on Infinity health. When i advised the caller who is with the patient that if the patient does not go to hospital with us then there would be a private bill and the patient decided she will arrange private transport to hospital. - Abi Bussio |
| 11 Mar 2022 - 04:11 - Received Telecare from Mr Rowe again at 161 McFarlane Road - Accidental activation - Jessica Crouwkamp |
| 11 Mar 2022 - 04:09 - Emile Called from Blackheath Industrial Park Unit 9, Blackheath requesting an ambulance for a female employee of his who has fallen over wood injuring her leg -Explained to the caller his location is too far for us to travel, so i took the details and tried ER24 and Netcare911 to hand call over, both services stated they have no vehicles available. -Metro took the call ref:0556. -I called the caller back and he decided to not wait for the ambulance as metro will take to long, he will take patient privately. TOC:03:30 - Jessica Crouwkamp |
| 11 Mar 2022 - 02:28 - Sister Nazema called from Silvermine Village asking for advise. A Male Resident has gone for a Prostate Cancer Radioactive Seed Implant, and is on hourly oral pain killers -Patient is due at 02h00 and wasnt sure if she could tell him its ok to take it now as his in a lot of pain and discomfort. -She is unfamiliar with the procedure as he complains its painful urinating now and needs to take his medication. -I advised Sister to allow him to take his pain killers give it an hour or so and see if it relieves his discomfort if not then we can send an ambulance to transport him to a casualty for better pain management. TOC:01:23 - Jessica Crouwkamp |
| 10 Mar 2022 - 20:47 - Received a Telecare from 161 McFarlane Road, Simons Town -Mr Rowe -Membership 3536 -No Response on Telecare -Called his cellphone Mr Rowe was currently having dinner in a restaurant -Accidental Activation. - Jessica Crouwkamp |
| 10 Mar 2022 - 12:44 - Received a call from Pamela on 0721016860- caller reports she is looking for Mel and refused to say what it is in connection with as it is a private/personal matter and would like to speak to mel. I advised the caller mel is not on shift today but her contact details ill be handed for to Mel for Mel to Contact her when she is available - Abi Bussio |
| 10 Mar 2022 - 09:25 - Received a call from Pamela on 0721016860- caller reports she is looking for Mel and refused to say what it is in connection with as it is a private/personal matter and would like to speak to mel. I advised the caller mel is not on shift today but her contact details ill be handed for to Mel for Mel to Contact her when she is available - Abi Bussio |
| 09 Mar 2022 - 19:40 - Received a call from Liezel at 14/ Tenth Ave Fishhoek. Caller advised her husband had a Psychotic episode and was violent towards her. caller wanted to know if an Ambulance could be sent out to the address provided to sedate her husband and then take him to hospital. Advised caller that SAPS needed to be contacted for the crews safety -if patient becomes violent - Tried calling FH SAPS several times unable to get through _ Called caller back asked if she got hold of SAPS , which she replied that she called 10111 got through to SAPS who advised her that they would send a vehicle. Caller advised she would call back once SAP on scene if she still required an Ambulance - .Non clients. Advised if Ambulance were to come out and take her husband to False Bay she she would pay private bill. TOC - 18:02.I called Liezel back for an update - She is safe pt sitting on chair ( talking ) to himself. She still waiting on SAPS. I tried calling SAPS several times no answer goes to voicemail ( possible shift change ). Called Liezel back to confirm if SAPS arrived . She said no SAPS vehicle as yet. Advised that I tried calling FH SAPS and was unable to get through to them. Caller advised she would call back when SAPS arrive. Liezel called back 19:13 advised SAPS has arrived. Spoke to Constable Qoko who said that still needed to go inside the residence to assess situation. Liezel to call back after SAPS ( to asses situation ). Liezel called back spoke to Constable Qoko who advised pt was calm. Liezel asked for Ambulance to be sent to her residence and take her husband to FBH.. Advised crew will be sent ,but we cant force her husband to go to hospital against his will. Liezel said she understood . Advised Liezel about private bill she advised she will accept private bill. - Chris Crouwkamp |
| 09 Mar 2022 - 18:25 - Received a call from Waheed - Non Members -Calling for advice regarding his 4 year old daughter -Patient fell hitting her head few hours ago, he has noticed her becoming very sleepy, vomited and not acting herself, could we send some one to assess her and tell him if he needs to take her into hospital -Advised dad to rather take her into the casualty as her behaviour and symptoms possibly related to a concussion which needs to be assess by a doctor to be on the safe side, but we absolutely can send a medic to assess her first -Asked if he would like us to attend to his daughter he said no he will speak to his wife and rather take our advice and take his daughter straight to the emergency unit. -Advised to please call back if they change their minds or any changes with the patient. TOC:17:22 - Jessica Crouwkamp |
| 09 Mar 2022 - 00:08 - A3 where dispatched to MVA Kommetjie road & wireless road, K.Mtsweni reports she has tried numerous times to get hold of her partner but unsuccessful. M.Sulters phone just rings reportedly. - Chris Crouwkamp |
| 08 Mar 2022 - 19:48 - Male Caller looking for a government ambulance contact for a neighbour SOB, she has come from GP and prefers to go to hospital. -Metro number given -Advised to call back if unsuccessful and will follow up with metro for him. Caller stays in Strandfontien. TOC 18:39 0613652970 - CMR GO |
| 08 Mar 2022 - 19:04 - Male Caller looking for a government ambulance contact for a neighbour SOB, she has come from GP and prefers to go to hospital. -Metro number given -Advised to call back if unsuccessful and will follow up with metro for him. Caller stays in Strandfontien. TOC 18:39 0613652970 - Jessica Crouwkamp |
| 08 Mar 2022 - 15:52 - Charmaine Kirby -Mem:9879 -Diagnosed Covid Positive, requested advice for abdominal discomfort -Patient consulted with our senior AlS paramedic G.Mills will remain at home and call if any changes but will get hold of her Gp Dr Helen Hall. - Jessica Crouwkamp |
| 08 Mar 2022 - 12:40 - Received a call from Toni 0845566423,She is reporting a vehicle that has burst into flames in front of her - The vehicle has moved off to the side of the road, occupant is out. -Fire Department contacted, spoke to Officer Simone and handed the call over -The Caller (Toni) is not currently on scene anymore. - Jessica Crouwkamp |
| 08 Mar 2022 - 04:57 - 0823559757 called for advice on her granddaughter with fever - wanting to know about 24hr pharmacy and treatment - I advised and also explained about panado and sponging down - she is also aware that if nothing is bringing the fever down best to take to ER - Lindi Bredenhann |
| 08 Mar 2022 - 02:09 - 0823559757 called for advice on her granddaughter with fever - wanting to know about 24hr pharmacy and treatment - I advised and also explained about panado and sponging down - she is also aware that if nothing is bringing the fever down best to take to ER - Lindi Bredenhann |
| 07 Mar 2022 - 18:26 - ER24 asked if we could assist with a suicidal patient in claremont - advised it would take +/- 40 min to get there - he will phone another service - Ashlee Alpes |
| 07 Mar 2022 - 14:20 - Pike construction called about stitches - asked if we do them on site - advised we do not - they will take to Dr - Ashlee Alpes |
| 06 Mar 2022 - 22:25 - A2 - T Vermaak is not feeling very well - Nauseas - he did take some meds -and he did speak to T Theron - there is a possibility that he might book off - he will let T Theron and Control know if he does. - Lindi Bredenhann |
| 06 Mar 2022 - 14:22 - Fiona phoned regarding her mom - thinks she is having a seizure - requests Mel - no ambo needed at this point - needs help lifting her off the ground and will go from there - 14:17 Rv1 mobile 7432, 14:18 - Fi cancelled, mom has come around, will get Dan to assist in picking her up, advised can still send Mel for assessment, she said no need as she will assess herself - 14:19 RV1 standing down 7435 - did not have time to log call by the time Fi cancelled - Ashlee Alpes |
| 06 Mar 2022 - 09:43 - RV1 not complete with service check, ran on call and then got sent to another call while still busy - Ashlee Alpes |
| 05 Mar 2022 - 16:23 - Trisha Lord called to find out how we are able to assist with a psychiatric pt - Mem 9785 D Uys - she has not came out of the house, at times violent ,acting not herself etc, this happened before when she stayed in the Northern sub and she did not want to cooperate and was then taken by SAPS to a hosp. I explained to the caller that I can send out a vehicle for assessment, if the pt unfortunately is violent we need to get SAPS involved. If assessed and willing to come with us we will take her to FBH or a privt facility if accepting, for observation, otherwise will have to be taken by SAPS. She does not really want to get SAPS involved. She also asked me if we do take patients directly to the clinic and I advised accordingly. Trisha is going to wait for other friends, they are first going to try and intervene , and see how it go's. I advised her to please at any time if they do need medical assistance call us. - Lindi Bredenhann |
| 05 Mar 2022 - 15:16 - Mr Harris @ 1 Reids Way Glencairn pressed Telecare to test. - Lindi Bredenhann |
| 05 Mar 2022 - 13:52 - @13:20 Jean Luc called wanted to know if he can come to the office to have his ears syringed as no dr's rooms are open - I advised accordingly- he would need to try one of the pharmacy's or possibly an ER. - Lindi Bredenhann |
| 05 Mar 2022 - 13:50 - 0833357033 female caller called for her daughter who had her ears pierced with earrings -one of the ears started getting infected 5 days ago and today they went to Dischem to try and get the earrings out, they could not get it out - no dr's are currently open and she wanted to know where they must go. I advised to go to an ER. - Lindi Bredenhann |
| 05 Mar 2022 - 12:44 - Laura 0833261168 called for an gentleman that appears to have been assaulted with facial injuries -they did move the pt into the shade as he was lying in the sun - a security guard is currently also with him - I advised caller I will log it with METRO - Cnr Main and Tokai rd close to the Mc Donalds Tokai - I logged the call with Neil at METRO ref 0955 - Lindi Bredenhann |
| 05 Mar 2022 - 09:58 - 0792776014 My Lifeline accidental activation - Lindi Bredenhann |
| 05 Mar 2022 - 09:19 - All ambulances and RV's in service - - Lindi Bredenhann |
| 05 Mar 2022 - 08:27 - A2 in service - Lindi Bredenhann |
| 05 Mar 2022 - 07:26 - Late entry for 04/03/2022 - Mr Moon 19 Trafalgar pressed hisMy Lifeline - he wants to change his appointment with Frintz the following week. I send a mess to Fritz to pls contact the member. - Lindi Bredenhann |
| 05 Mar 2022 - 06:46 - Received a call from Duston on 0718733885, he reports that they are members of CMR but are currently away in Elgin Valley at the Inn On Highlands which is near the Perigreeen Farm Stall, they reported that their 57 year old male friend has fallen and now has ?broken collar bone, ?punctured lung and ?broken ribs, it was reported that the patient fell onto a retainer wall while at the pub and has been found back at the residence like this. I phoned T.Theron who advised that is very far out of area and to try hand the call over to Immediate Medical on 0870575900, the Patient is reported to be happy to pay private. When i contacted Immediate Medical they reported that they are going to phone onscene and get more information for their side and take over the call. The on scene caller phoned CMR back wanting to know if it was possibly to air lift the patient due to his condition and the bumpiness on the road possibly not being able to work for an ambulance. I advised the on scene caller that they need to explain their request and situation to Immediate Medical who has taken over the call as they operate in that area. Immediate Medical will phone CMR back with their Ref number and to update on the situation as it is a CMR member under membership 5809. - Abi Bussio |
| 05 Mar 2022 - 00:20 - Received a call from Monyi in Lake Michelle who reported that her daughter has a temperature and stomach cramps for the past hour and a half, she wanted to know if there was anything we could do for the patient as she has already given the patient some panado but nothing has changed or if she must take the patient to hospital. I advised the caller that there is not much we can do for the patient for the temperature and stomach cramps other then come out and assess her and possibly transport her to hospital, the caller advised she would take the patient to the hospital. he option was given for a CMR vehicle to come out to the patient but the caller wanted to take her privately. - Abi Bussio |
| 04 Mar 2022 - 21:37 - Received a call from Monyi in Lake Michelle who reported that her daughter has a temperature and stomach cramps for the past hour and a half, she wanted to know if there was anything we could do for the patient as she has already given the patient some panado but nothing has changed or if she must take the patient to hospital. I advised the caller that there is not much we can do for the patient for the temperature and stomach cramps other then come out and assess her and possibly transport her to hospital, the caller advised she would take the patient to the hospital. he option was given for a CMR vehicle to come out to the patient but the caller wanted to take her privately. - Abi Bussio |
| 04 Mar 2022 - 13:05 - Nicky Holden 33 Clare drive ST called for a visitor that collapsed - Jarred first spoke to caller and then I also spoke to her -pt's husband went privt transport with pt to a facility - I advised caller that if they do make contact with her again she is more than welcome to contact us and we can always meet them if need be. I also explained to her the membership cover - Lindi Bredenhann |
| 04 Mar 2022 - 11:00 - 0828467422 accidental dial - Lindi Bredenhann |
| 04 Mar 2022 - 09:24 - 09h19 a2 in service - Lindi Bredenhann |
| 04 Mar 2022 - 09:07 - 09h05 A4 in service - Lindi Bredenhann |
| 02 Mar 2022 - 18:40 - Turned down an ALS transfer from Melomed Mitchell's Plain to Melomed Gatesville - neonatal transfer, advised no incubator - Ashlee Alpes |
| 02 Mar 2022 - 14:43 - M.Will not going to be here tomorrow morning - Ashlee Alpes |
| 02 Mar 2022 - 13:27 - A2 report MVA at M3/Wynberg Hill - no injuries, getting heated between the drivers request SAPS - SAPS Wynberg informed - Ashlee Alpes |
| 01 Mar 2022 - 23:59 - Reagan 0649935908 called for his mom having an ?anxiety attack, he is not onscene, Tamika 0727388487 is - phoned Tamika, she thinks her aunt is/had a anxiety/stress response as she is very stressed, patient at that time was shivering and slow with her words - they gave her some water and she said that the patient said she is fine about 5 minutes ago, but Tamika ?maybe vitals need to be done - non clients, but on SAMWUMED M/A, advised I am happy to send someone to come and assess but if she refuses transport then there is a possibility that M/A will not pay - Tamika said she would speak to her cousin and phone us back but as of now does not want an ambulance to be sent - after 10 minutes and no phone call, I phoned her back, she does not want an ambulance as the patient is fine, phone was handed to patient a ?Mrs Samantha Archer, who also stated she is fine. Advised Tamika that if anything changes then she is welcome to phone us back and provided her with our contact number - Ashlee Alpes |
| 01 Mar 2022 - 06:56 - 11 Milkwood, Lake Michelle - Accidental activation - Ashlee Alpes |
| 28 Feb 2022 - 12:29 - Mr Peter Ebel-226 Santorini Village-Mem number 8331- Called regarding a quote to transport him back home from CMC casualty. Quotation given to Mr Ebel of R1475, Mr Ebel declined - Jessica Crouwkamp |
| 28 Feb 2022 - 12:17 - Received call from Netcare911 Controller Pretty- Ocean View SAPS Station- Transit Vehicle employee accidently shot in the hand and foot by his partner. - Availability of ambulance to assist. REF:5231- Called onscene 1 Adult Male shot in the leg. Alpha 2 dispatched to the scene, reported 1 Adult Male P3 Green, WCA paper work gathered for hospital, patient and company made aware of private bill for transportation. Company HR has accepted. Pretty from Netcare911 notified about transport to TMH. - Jessica Crouwkamp |
| 28 Feb 2022 - 00:12 - Anita 0725977582 called from 4 Mauritius close capri - they have not seen or heard from their neighbour the whole day. The neighbours daughter spoke to Anita's daughter and is making her way to the house from Seapoint as she is also not able to get hold of him via phone - as per Anita there has been a "mental issue recently". The daughter will have a key to open but Anita does not want her to go in to the house alone, and thought that CMR could come out. I asked Anita if the daughter is aware that she is speaking to us and she said no. I advised that I can send someone out but that I would also contact SAPS as we don't have any idea of what is going on in the house. Anita understood - I did advise her to pls call us as soon as the daughter is there with the key. Anita said she will speak to the daughter once she is there and will then let us know - I could not get the pt under his address on the system. I spoke to Anita again to follow up if daughter arrived with the key - daughter is there and there are now people at the house - she will let me know if CMR is needed She thanked CMR for following up - Lindi Bredenhann |
| 27 Feb 2022 - 23:01 - Regarding E/A travel insurance call - B De Meyer and L Bredenhann spoke again about the call - B de Meyer asked to pls see if they came right - I made contact with E/A Manni - no veh yet - I explained to him that we are going to speak to senior management and I will get back to him- I spoke to B she spoke to T Theron that advised we can assist - as per B de Meyer to pls get email address and also they must confirm on their email that if pt refuses to go to hosp we can still bill for call out - Manni accepted and as he was typing the email to me, trying to send, while I was on the phone he received a message from the travel dep to cancel the call - the pt will be going to hosp /dr in am . I confirmed with Manni . - Lindi Bredenhann |
| 27 Feb 2022 - 22:47 - E/A called wanted to know if we would be able to assist with a pt in Glenoak road, welcome glen, cape town (no number yet provided) 31Y M presenting with vomiting, temp ?food poisoning - I asked if they can put it through on webdisp, as nothing came through on my side and normally it comes through. I was put on hold and said his supervisor will put it through -The caller then also wanted to know to what hosp we will be taking the pt as he can then arrange with the hosp - I advised the caller that it is difficult to say as we would first need to assess and then see if hosp will accept - he then asked about CBMH and I advised the closest privt facility to us will be TMH and CMC as we are not always able to bypass hosp. I then waited for a couple of minutes and nothing appeared on web disp - Manni then called me from E/A and he asked if we would be able to assist - it is not a med aid pt but a E/A travel insurance pt. can send details via email with the details, but not via webdisp. I advised Manni that I would need to speak to my manager regarding this. I spoke to B and explained the scenario to her she gave me advise and I then spoke to Manni and advised him that we would be able to assist, but unfortunately it would need to be privt pmt from the pt to CMR.- I also then explained to him that he can send the email etc to us and that will then be added to the paperwork for when the pt then needs to claim it back either from Europe assistance travel insurance / travel insurance. I advised him that unfortunately it is our protocol and that we do not deal directly with travel insurance. He did put me on hold and spoke to someone and then said he will get back to us. - Lindi Bredenhann |
| 27 Feb 2022 - 18:07 - RV5 reports fire in Masi, bottom of pokela road - ?shacks alights - reported to F&R - Ashlee Alpes |
| 26 Feb 2022 - 14:03 - Mr Gunston phoned 0824209660 - and asked if we could track a Lifeline unit without it being pressed - advised I was not sure and that I could check and phone him back - He is looking for his mother who is a CA pt, weak and has gone out by herself around 08:00 this morning and he cannot get hold of her, she is not normally gone this long - tried to phone Harri, no answer, checked with Fritz, he said it is possible but only Harri could do it - phoned T.Theron, she said she would try get hold of Harri, no answer, advised Harri was on sea rescue call and to phone Darren to see if I can speak to Harri - phoned Darren, and spoke to Harri, Harri said it is possible but it can only be done on his laptop and that is at the office, he will be there shortly. Phone Mr Gunston back to advise him of the above and he said no longer necessary, they found her - Ashlee Alpes |
| 26 Feb 2022 - 09:56 - RV1 now in service - Ashlee Alpes |
| 26 Feb 2022 - 09:53 - RV1 almost in service - assisted a person who walked in to get ring off finger - no treatment done - Ashlee Alpes |
| 25 Feb 2022 - 13:26 - 13:06 Received a call from Netcare Control-Gloria-Ref:5347- Staff member with a eye injury P2 at Cape Herb & Spice, Westlake Business Park, requesting an ambulance for WCA. Called on scene spoke to Marisca (HR Manager) 021-7015140, Advising private bill for transportation, as CMR does not deal with WCA, Marisca declined and said not to worry she will try ER ambulance service. -Netcare contacted and given a follow up. - Jessica Crouwkamp |
| 25 Feb 2022 - 07:50 - Telecare activation- for Mrs Payne, she reports all is well - Abi Bussio |
| 25 Feb 2022 - 06:55 - Telecare activation- for Mrs Payne, she reports all is well - Abi Bussio |
| 23 Feb 2022 - 22:39 - A2 reports having left portable radio at muizenberg call, will call pt to check if there - Ronald Windell |
| 23 Feb 2022 - 21:51 - Received missed call from 0729961040, called back, no answer - Ronald Windell |
| 22 Feb 2022 - 19:56 - Received missed call from 0727411769, called back, no answer - Abi Bussio |
| 22 Feb 2022 - 04:07 - At 03:50 the computers shut down for no reason & inverter started making a ringing noise, managed to get hold of Harri. Inverter was reset and all power was restored after a secondary trip on the system. - Chris Crouwkamp |
| 21 Feb 2022 - 16:02 - 11:26- Mrs Fisher-0836318701-5 Cayenne Close Capri Village-Mr Fish expierencing discomfort to lower abdoman discomfort radiating to flank region, dark urine and frequent urination- Requesting medical assessment, adviced Mrs Fisher on private bill, unable to accept as pensioners, prefer to contact Metro Ambulance Service, will call back if any changes in dispatching CMR. - CMR GO |
| 21 Feb 2022 - 11:30 - 11:26- Mrs Fisher-0836318701-5 Cayenne Close Capri Village-Mr Fish expierencing discomfort to lower abdoman discomfort radiating to flank region, dark urine and frequent urination- Requesting medical assessment, adviced Mrs Fisher on private bill, unable to accept as pensioners, prefer to contact Metro Ambulance Service, will call back if any changes in dispatching CMR. - Jessica Crouwkamp |
| 21 Feb 2022 - 10:50 - 10:47- Mrs Green- Cottage G1, Peers Village-0796754734- Contacted-Accidently pushed my life line button.- nil emergency. - Jessica Crouwkamp |
| 21 Feb 2022 - 10:01 - 10:00 - Spoken to Shirley Hendricks and advised of metro having taken call - Jessica Crouwkamp |
| 21 Feb 2022 - 09:59 - 09:55 - Called Metro Control - Ayanda - REF# 1172 - Advised that CMR have no vehicles available - Jessica Crouwkamp |
| 21 Feb 2022 - 09:55 - 09:39 - Second call from Shirley Hendricks wanting us to call Metro services for transport to hospital for her father - Advised will call and get back to her - No ETA available - No CMR vehicles available at time of original and second call. - Jessica Crouwkamp |
| 21 Feb 2022 - 09:54 - 09:26 - Received call from Shirley Hendricks - 0724238409 - Her father 85yoa male - Rectal bleeding since this AM - No other discomfort besides feeling weak - No other medical history that she could supply - Wanting advice on whether she should take him to the clinic or hospital - Advised to take to hospital. Patient address: 209 Orion Street, Ocean View. Non-members of CMR - Advised of private billing. She said she will take the patient privately. Advised to call back is any changes. - Jessica Crouwkamp |
| 20 Feb 2022 - 19:18 - Received call at 18:40 from Jason 0672672161 saying there is a non responsive adult male at 9 lynx ave, ocean view, he is breathing and says he phoned metro a hour ago, control contacted metro and they say he phoned 15 mins ago ref 1701 and is marked P1 on the board, phoned caller back and told him to wait a bit longer and call back - CMR GO |
| 20 Feb 2022 - 19:18 - Received call at 18:40 from Jason 0672672161 saying there is a non responsive adult male at 9 lynx ave, ocean view, he is breathing and says he phoned metro a hour ago, control contacted metro and they say he phoned 15 mins ago ref 1701 and is marked P1 on the board, phoned caller back and told him to wait a bit longer and call back - Ronald Windell |
| 20 Feb 2022 - 18:46 - Recived call from A3 C.Crouwkamp saying he was on his way out of complex when security stopped him and asked him to check 2 guys out that had hit a pole with their car outside the complex, then proceeded to drive into the complex, A3 stopped and spoke to pts, both under the influence and wanted no help, control contacted saps and asked them to send a van out - Ronald Windell |
| 19 Feb 2022 - 22:29 - Male caller 0835924619 called for himself recently diagnosed with infection in bladder - currently very sore groin area and constantly the feeling of wanting to urinate but incontinent - the caller wanted to know if he must go to ER or if we would be able to help. He already completed 4 days of antibiotics and not improving - I advised then it is best to go to the ER. He understood and will be making his way. - Lindi Bredenhann |
| 19 Feb 2022 - 21:23 - Call 20220219/10 58 Riverside rd - FH - Additional contact Debbie Martens (pt's Daughter) 0790397292. - Lindi Bredenhann |
| 17 Feb 2022 - 21:44 - Received a call from Metro for an MVA near Strandfontein turn off on Baden Powell- I spoke to T.Theron who advised it is too far down Baden Powell. - Abi Bussio |
| 17 Feb 2022 - 18:48 - Maletzi called for pt in Muizenberg SOB - I advised of privt service and billing - not able to accept -Gave them METRO tel number will call them - Lindi Bredenhann |
| 17 Feb 2022 - 12:40 - 0621736194 called for her son that have a infection in his toe - Red, throbbing and pussy - I advised that pt would need to see a gp as he most likely will need antibiotics as treatment. She understood - Lindi Bredenhann |
| 17 Feb 2022 - 09:29 - RV3 at event G Mills - Lindi Bredenhann |
| 17 Feb 2022 - 08:18 - RV1(Morgan) and RV2 (Darren Z) out duty - Lindi Bredenhann |
| 17 Feb 2022 - 07:00 - Received a call from Richard on 0834206765- the patient wanted to speak to a doctor with regards to his blood pressure, i advised him we do not have doctors on call but i can ask a paramedic to phone him back. Zayd on RV2 spoke to the patient- patient reported he has been diagnosed with high blood pressure, his blood pressure is currently sitting at 140/100 and he has a headache, according to the patient his cardiologist has put him on a keto diet for his cholesteryl which has reportedly helped with his cholesteryl but he had a miss hap and is now concerned about his BP- patient taken his blood pressure medication, he has been monitoring his blood pressure for the past two hours, he wanted to know if he could take more then his recommended dose of BP medication which was advised not to as the BP medication is slow releasing and told to phone back if anything changes. - CMR GO |
| 17 Feb 2022 - 03:11 - Received a call from Richard on 0834206765- the patient wanted to speak to a doctor with regards to his blood pressure, i advised him we do not have doctors on call but i can ask a paramedic to phone him back. Zayd on RV2 spoke to the patient- patient reported he has been diagnosed with high blood pressure, his blood pressure is currently sitting at 140/100 and he has a headache, according to the patient his cardiologist has put him on a keto diet for his cholesteryl which has reportedly helped with his cholesteryl but he had a miss hap and is now concerned about his BP- patient taken his blood pressure medication, he has been monitoring his blood pressure for the past two hours, he wanted to know if he could take more then his recommended dose of BP medication which was advised not to as the BP medication is slow releasing and told to phone back if anything changes. - Abi Bussio |
| 16 Feb 2022 - 17:04 - RV1 and RV2 informed of pack over as veh going in for repairs - Zayd will go onto RV4 and Mel onto RV6 - Lindi Bredenhann |
| 16 Feb 2022 - 16:44 - RV6 returning from event - Lindi Bredenhann |
| 16 Feb 2022 - 10:42 - RV6 reports that they will be launching soon. - Lindi Bredenhann |
| 16 Feb 2022 - 07:53 - Telecare activation- 21 Evergreen Muizenberg - Mrs. Badernhorst called for herself - need assistance to get to her wheelchair - I advised her that I will call the unit to send nursing staff up to come and assist her. I spoke to the staff and they will send someone up. - Lindi Bredenhann |
| 15 Feb 2022 - 16:52 - Received a call from 0787368203- control made contact with caller and confirmed it was a pocket dial - Abi Bussio |
| 15 Feb 2022 - 16:44 - RV5 reports 1x young female with very minor injuries and she will sort herself out, RV5 standing down - Abi Bussio |
| 15 Feb 2022 - 16:43 - RV5 busy assessing 1x patient in back seat of vehicle at fourways but he will advise further shortly - Abi Bussio |
| 15 Feb 2022 - 16:42 - RV1 has come across an MVA at the four ways- towing on scene, no injuries as reported - Abi Bussio |
| 15 Feb 2022 - 09:43 - Received a call from 0787368203- control made contact with caller and confirmed it was a pocket dial - Abi Bussio |
| 15 Feb 2022 - 09:08 - Received a call from 02178290284- caller looking for the admin department- I transferred her through to the office - Abi Bussio |
| 14 Feb 2022 - 22:36 - Received call from 0664740286 asking advice on her 7 yr old daughter who is breathing fast and has temp, call handed to ecp dani who gave pt advice - Ronald Windell |
| 14 Feb 2022 - 17:32 - Received a call from unknown number- phones did not divert, unable to phone caller back as it is unknown - Abi Bussio |
| 13 Feb 2022 - 20:04 - 0217892563 Mrs Grant phoned and asked for advice for her husband. 68 yr old male with intermittent shooting pain in the groin - got RV1 paramedic M JV Vuuren to phone him - Mel spoke to both the wife and husband - advised we cannot diagnose on scene but happy for someone to come out, Mel advised he would need to go to hosp, cant guarantee that FBH can do an ultrasound tonight, wife says husband is too stubborn and will not go to hosp - they will go tomorrow - if they phone back - mel says to send an ambo - Ashlee Alpes |
| 13 Feb 2022 - 19:13 - Call from 0836692614 - for a stabbing at the cnr of Masemola and Myeza, the caller cannot tell me where this person has been stabbed, just that their is a lot of blood and the person has been drinking - advised we are a private service and gave him metros number - advised he can phone me back if anything changes - phoned heath, heath was happy with what was done - Ashlee Alpes |
| 12 Feb 2022 - 16:02 - Received call from 0733806085 saying they want a ambulance at boulders for a pensioner with asthma, informed them of private bill and offered metro number, they said they would phone metro - Ronald Windell |
| 11 Feb 2022 - 16:38 - Lara 0832661273 phoned to ask for advice, her 7yr old daughter hit herself in the eye with a stretchy fidget toy and it is now red and swollen and she would like to know what she should do - advised Id get my paramedic to contact her - David phoned her - Lara will reassess in an hour and if the eye is still very red, she will bring her child to FBH, if in an hour it has settled, they will remain home and reassess in the morning, in the morning if still red/uncomfortable then they will go see a Dr - Ashlee Alpes |
| 10 Feb 2022 - 14:54 - 08:27 - Dr Beaker from FBH had phoned and asked if we can assist with an ALS transfer for a private M/A patient that has had a ?STEMI and has been strepped and is on morphine who is on discovery M/A, as per Dr Beaker, the patient is stable- asked if they have gotten auth from Discovery for the transfer, he said yes and I asked for the auth and he said they did not get an auth number, advised I just need to check/get permission as we only currently have one ALS available and to check with billing if we need to get an auth number for the transfer, advised I would speak to the necessary and get back to him ASAP - spoke to Bianca who said we need an auth number for the ambulance transport and to make sure there is no confusion with auth for TMH, spoke to Heath regarding ALS, advised we can send but need to make sure we got the correct auth numbers. They asked if the patient is a member of CMR, I advised that I did not ask as Dr Beaker said it was a private M/A but would ask as soon as I phone back now to explain the med aid situation and advise that we can help. 08:32 - phoned FBH 0218325216 back: no answer , phoned the other number 08:32, spoke to a nurse who went looking for Dr Beaker, Dr Beaker was busy and she would get him to phone me back, advised what it was about. When no one had gotten back to me by 09:09 - I phoned FBH back, wanting to speak to Dr Baker and was advised Dr Baker went off, spoke to another Dr who said that the call had been booked with Metro and that the sprint veh was on the way, asked why the called was logged with Metro if M/A patient, this Dr did not know, he was just handed the patient over from the other shift, advised him that we can assist with the call if he would like, I told him I am happy to check whether the ambulance is on the way and let him know if there were any problems otherwise if he is happy for Metro to do the call then that is okay. 09:11 spoke to Metro who advised ambulance 203 enroute - advised H.Giloi about the above, and he informed B.de Meyer - Ashlee Alpes |
| 10 Feb 2022 - 10:19 - Testing MyLifeline - Mr Lawson - Ashlee Alpes |
| 09 Feb 2022 - 21:34 - Received a call from 0832707359- when answered the caller put the phone down- when control tried to phone back the line was busy - Abi Bussio |
| 09 Feb 2022 - 20:07 - Call from Debbie who reports she has a cast on her tib fib area, the patient had a plate and 4 screws put in but has now discovered that a bug has crawled into her cast and she doesn't know how to get it out as she does not want to stick anything down her cast and cause a disruption to the plate and screws. The caller wanted to know if we could advise on any way of getting the bug out as she is due to have her cast removed next week Wednesday, I advised her best option would be to wait for the bug to come out, go to hospital to have the cast removed and replaced. I did consult with H.Giloi, Lindi and Greg about the call who all advised that there is not much we can do for the patient. - Abi Bussio |
| 09 Feb 2022 - 19:59 - Call from Debbie who reports she has a cast on her tib fib area, the patient had a plate and 4 screws put in but has now discovered that a bug has crawled into her cast and she doesn't know how to get it out as she does not want to stick anything down her cast and cause a disruption to the plate and screws. The caller wanted to know if we could advise on any way of getting the bug out as she is due to have her cast removed next week Wednesday, I advised her best option would be to wait for the bug to come out, go to hospital to have the cast removed and replaced. I did consult with H.Giloi, Lindi and Greg about the call who all advised that there is not much we can do for the patient. - Abi Bussio |
| 09 Feb 2022 - 19:19 - 0475973917 called for his 1y old daughter - fever they have given panado +-30min ago and is cooling her down - - she is cutting teeth and is holding onto her ears ?infection - caller said that this has never happened before and concerned - for now going to monitor for a bit longer if no change will call again - CMR GO |
| 09 Feb 2022 - 18:59 - 0475973917 called for his 1y old daughter - fever they have given panado +-30min ago and is cooling her down - - she is cutting teeth and is holding onto her ears ?infection - caller said that this has never happened before and concerned - for now going to monitor for a bit longer if no change will call again - Lindi Bredenhann |
| 09 Feb 2022 - 14:21 - 13:57 - Received call from Amy at Living Hope center (0766393817) - Needing assistance with a psychiatric patient in Masiphumelele - Male adult - know with psychotic episodes and violent. Advised would call the on scene family member/ guardian and advised that we are a private service and there would likely be a private bill for transport, as well as if patient is violent SAPS would need to transport the patient as we may not restrain a person. Given the caller on scene as Nikki - 073 458 5202 - Address: 2653 Nonkqubela Road, Masiphumelele. 14:02 - Called Nikki on scene - Currently patient is quiet but has been violent this morning and yesterday. His mother stays on Bloemfontein and he is saying he wants to go home. Advised that we are a private service and there would be a private bill, advised unable to give an amount as it would depend on treatment needed etc. Advised that if patient is violent, they should call SAPS - Nikki said that they did call SAPS this morning and no one has come out. I told Nikki I would call SAPS again and escalate the call. 14:08 - Called Ocean View SAPS - Spoke to Sargent Meyer - Advised of the situation and he said he would give it over to his vehicle to dispatch out to call. / Called Nikki and Amy and advised having spoken to SAPS and that they would dispatch a vehicle out. Advised as well to call back if nothing changes and we could try assist from there. - Morgan Will |
| 09 Feb 2022 - 07:00 - Received a call from a lady on telephone number 060 955 3413- she reports he is member of CMR (im unable to find her number on the database) and that her heart feels like it is racing, her fit bit is telling her that her heart racing is hitting 180 BPM and then dropping again, she wanted to know if she should be concerned. I advised the patient we were unable to do a Telephone consult for something like that as we are not there to do a proper assessment, the patient reports she is a member of CMR and for now she just wants to monitor it and see how she goes as she doesnt really want anyone coming out and that she will phone back if she feels it is getting worse. She said it ahs been like this since about 8pm. Patient is 74 years old, I also recommended to her that we could send someone else to her to rather assess her then doing a telephone consult but she did not want that for now. Patients name is Pat and the call took place over Whatsapp - CMR GO |
| 08 Feb 2022 - 22:27 - Received a call from a lady on telephone number 060 955 3413- she reports he is member of CMR (im unable to find her number on the database) and that her heart feels like it is racing, her fit bit is telling her that her heart racing is hitting 180 BPM and then dropping again, she wanted to know if she should be concerned. I advised the patient we were unable to do a Telephone consult for something like that as we are not there to do a proper assessment, the patient reports she is a member of CMR and for now she just wants to monitor it and see how she goes as she doesnt really want anyone coming out and that she will phone back if she feels it is getting worse. She said it ahs been like this since about 8pm. Patient is 74 years old, I also recommended to her that we could send someone else to her to rather assess her then doing a telephone consult but she did not want that for now. Patients name is Pat and the call took place over Whatsapp - Abi Bussio |
| 08 Feb 2022 - 07:35 - Morgan out duty RV4 for service to RC motors - Lindi Bredenhann |
| 07 Feb 2022 - 19:22 - Received call from metro ref 2416 @19:05 for a cva in milky way ocean view, called on scene 0781703861, spoke to caller who said not a stroke or cva, pt is shacking and dizzy and battling to breath a bit, says ambulance fetches him every time and take him to FBH then to Falkenberg, after speaking to RV6 call handed back to metro - Abi Bussio |
| 07 Feb 2022 - 16:48 - Call from ER24 about previous logged call- wanting to know if we can assist, still no vehicles available - Abi Bussio |
| 07 Feb 2022 - 15:58 - @15:52 received call from (0837940275) . Called back it was just pocket dial - Jarod Echardt |
| 07 Feb 2022 - 15:36 - Call from ER24 about previous logged call- wanting to know if we can assist, still no vehicles available - Abi Bussio |
| 07 Feb 2022 - 13:45 - Call from ER24 about previous logged call- wanting to know if we can assist, still no vehicles available - Abi Bussio |
| 07 Feb 2022 - 12:57 - Call from ER24- requesting assistance for a call in Muizenburg but i advised we do not have any vehicles available - Abi Bussio |
| 07 Feb 2022 - 09:25 - Mrs van Rensburg at 4 Canoc park phoned to postpone her appointment from 9am to later this afternoon as she is currently feeling unwell. Message passed on to Frits - Abi Bussio |
| 07 Feb 2022 - 08:03 - Received a telecare activation from 0637108761- when control tried to answer it the activation was cut. Control tried phoning back but it did not allow for that and the number is not on the membership data base - Abi Bussio |
| 06 Feb 2022 - 14:10 - A4 reports a fault with the oxygen regulator on their vehicle, currently still working but will contact H.Giloi after their call - Abi Bussio |
| 06 Feb 2022 - 13:29 - A4 reports a fault with the oxygen regulator on their vehicle, currently still working but will contact H.Giloi after their call - Abi Bussio |
| 06 Feb 2022 - 11:34 - A4 reports a fault with the oxygen regulator on their vehicle, currently still working but will contact H.Giloi after their call - Abi Bussio |
| 06 Feb 2022 - 10:53 - Received a call from 0618162696- caller put the phone down before I could answer, tried phoning back and the call went straight to voicemail - Abi Bussio |
| 04 Feb 2022 - 22:37 - Raven from NHW phoned 0812709317 - male in front of post office in FH with a gash to head, bleeding - he is intoxicated, walking and talking, she has phoned SAPS, who said to phone us - I advised we are a private service - she said she has tried metro but is not geting through - I offered to log it for her - phoned Metro, spoke to Ebrahiem and logged the call on ref 2367, P1 - phoned Raven back, informed her that is logged, how the their sms system works and the difference between P1 and P2 calls logged with Metro - also gave her the direct number 0219370500 to get through to metro so she doesn't struggle in the future - messaged H.Giloi to check if he was happy with what has been done, he is. Says we can tell metro No, if/when they phone unless something has changed with the patient. - Ashlee Alpes |
| 04 Feb 2022 - 21:28 - Testing Telecare unit as light is blinking 1B reids way - Mr and Mrs Harris 0647038693 - Ashlee Alpes |
| 04 Feb 2022 - 20:27 - RV5 reports Maitland High school fields N1/M3 at the koeberg I/C alight asked to inform fire - unable to get through to Fire Control so phoned Milnerton Fire directly and reported it to them. - Ashlee Alpes |
| 04 Feb 2022 - 20:13 - Phoned Natasha back - they have not gone down as they have had something to drink - asked for the "weird lady" number, Vanessa 0739402397 and made contact with her - she is a client of the patient, her son goes there for swimming lessons, she is not really sure why they phoned her - the patient has cut herself from knees up to her thighs, but the bleeding has stopped/under control - she apparently does not feel safe as she was attacked by a client - the boyfriend is now there and he is going to take her and the son up to her sisters house - asked for the boyfriends number Anton 0715672878, phoned him and went straight to voicemail - phoned H.Giloi and filled him in on the whole situation (as I had spoken to T.Theron earlier) he said wait for them to get to the sisters house, they will phone if need be - I have done what I needed to do - Ashlee Alpes |
| 04 Feb 2022 - 19:46 - Leticia 0219370500 called and asked if we can assist for a fall in Hout Bay as she has no ambulances available - advised her it is not our area and would take too long for us to get there - Ashlee Alpes |
| 04 Feb 2022 - 19:40 - 0823770478 Natasha phoned regarding her ?daughter who had cut herself in an attention seeking/cry for help situation and she did this 2 weeks ago as well - some "weird lady" phoned her son to say this girl had cut herself, she phoned to check if the property where the patient is, is covered, 11 sea cottage drive - advised it is not. I told her that the patient comes first and we can sort the bill out at a later stage and that the patient comes first - she said she is going to send her dad down and assess and if need be go privately to FBH, advised her that pressure with a clean towel/cloth/gauze is the best and if they get there and it seems to be too much for them to handle to please phone back and I will send someone out to come and assist - she said she will - I advised if she does not phone me back then I will give her a call back in about an hour just to see if they came right - phoned T.Theron and explained the above, she advised to give them a couple minutes and then phoned them back and assess the situation - Ashlee Alpes |
| 03 Feb 2022 - 22:05 - Mr Fishley called for herself - could not get hold of dr Hampsphere and wanted to know if we have another number - Pt seen her on Monday for nausea and was told to take valoid - they have been away for 2 days but now still feeling sick and this evening worse, does have a GP appointment in am - I advised pt that I can send someone for assessment and explained about meds and transportation - while I was on the phone with pt she said dr Laing is phoning her, she is going to speak to him and will get back to me if needed. - Lindi Bredenhann |
| 03 Feb 2022 - 20:06 - 06771099683 Male caller called from Milnerton - Backpain - advised him of closer service. - Lindi Bredenhann |
| 03 Feb 2022 - 13:17 - Testing telecare - Ashlee Alpes |
| 03 Feb 2022 - 11:42 - RV5 - reports that he was leaving the scene and SAPS and traffic not on scene yet. - Angus Ross |
| 03 Feb 2022 - 11:25 - SAPS FH informed - Ashlee Alpes |
| 03 Feb 2022 - 11:23 - Traffic - Officer Dyson will dispatch a mobile - Ashlee Alpes |
| 03 Feb 2022 - 11:22 - MVA - reported by DZ at 11:21 - 2 cars badly damaged - no injuries - traffic and police assistance required - outside number 54 - Ashlee Alpes |
| 03 Feb 2022 - 07:08 - Call from 0730655431 for an ambulance for a CVA - from Robertson, provided metros number - Ashlee Alpes |
| 02 Feb 2022 - 23:11 - +27 74 252 2380 w/up mess with no info appeared (waiting for message check your phone was all it said ) I called the number and it just rang - also checked database non mem - Lindi Bredenhann |
| 02 Feb 2022 - 23:07 - 0732650667 called about wanting to collect Panado's (wife with sore throat) I advised accordingly- Caller understood - Lindi Bredenhann |
| 02 Feb 2022 - 23:06 - 18 Pinoak Gillian called about Jessica's glasses - message sent to Jess of where she can collect it in the am - Lindi Bredenhann |
| 02 Feb 2022 - 13:55 - call from 0713609237 - asking if we had a number to report a burst pipe - gave number - Ashlee Alpes |
| 02 Feb 2022 - 12:43 - Telecare activation: 2 Milkwood Avenue, Lake Michelle - testing - anton will be testing many units today - Ashlee Alpes |
| 02 Feb 2022 - 10:12 - A4 returning - Ashlee Alpes |
| 02 Feb 2022 - 10:11 - 0835618488 - called and hung up - phoned back x 2 - no answer - Ashlee Alpes |
| 02 Feb 2022 - 09:30 - A4 off run - mobile to Ottery to check on aircon - Ashlee Alpes |
| 02 Feb 2022 - 09:30 - 0741137672 - accidental dial - Ashlee Alpes |
| 01 Feb 2022 - 23:07 - Received a call from a lady on 0713831876 she reports that her daughter has caught a stomach bug and is vomiting, patient is feeling unwell, the caller wanted to know if we were able to come out and give the patient for the nausea, i advised the caller that if we give the patient anything then she will need to go to hospital which the caller is not too keen on so the caller will monitor her daughter over the next couple of hours and if nothing changes with her daughters condition then she will phone back or take her daughter through to casualty otherwise make an appointment with the patients GP for tomorrow - Abi Bussio |
| 01 Feb 2022 - 20:00 - Received a call from Miriam on 0768991904- 6 year old female had swimming lessons earlier today, the caller reports she was not at her daughters swimming lessons like normal and is worried the patient might have secondary drowning, the patient has got stomach cramps above her belly button and has vomited 3 times since being at home. I handed the caller over to RV2- Dani who reports she would try get some more information and speak to the caller and then contact me back. - Abi Bussio |
| 01 Feb 2022 - 11:08 - We received a call (Lucy 0217832973) who received from her doughtier for the domsict worker that has clasped and is unresponsive they will be going to phone metro - Jarod Echardt |
| 01 Feb 2022 - 06:57 - Received a call from Chris at Metro- 1x unknown been assaulted lying in road way- is breathing, in and out of consciousness, ?head injury. On scene contact left the patient in the road and returned home. Ref 2746. On scene - 0671597842 is no longer on scene but actually drove past the patient and then reported. Patient is outside 2 Callisto road, Ocean View. I spoke to H.Giloi who advised if there is an ambulance in the area then we can ask them to go and have a look. A1 was in the area with an RHT patient who then landed up wanting to go to hospital. H.Giloi advised we pass the call back onto metro as we cant guarantee what happened to the patient and if he is still on scene. Call handed back over to metro. - CMR GO |
| 01 Feb 2022 - 06:33 - Received a call from Chris at Metro- 1x unknown been assaulted lying in road way- is breathing, in and out of consciousness, ?head injury. On scene contact left the patient in the road and returned home. Ref 2746. On scene - 0671597842 is no longer on scene but actually drove past the patient and then reported. Patient is outside 2 Callisto road, Ocean View. I spoke to H.Giloi who advised if there is an ambulance in the area then we can ask them to go and have a look. A1 was in the area with an RHT patient who then landed up wanting to go to hospital. H.Giloi advised we pass the call back onto metro as we cant guarantee what happened to the patient and if he is still on scene. Call handed back over to metro. - Abi Bussio |
| 31 Jan 2022 - 22:02 - Received a call from Chris at Metro- 1x unknown been assaulted lying in road way- is breathing, in and out of consciousness, ?head injury. On scene contact left the patient in the road and returned home. Ref 2746. On scene - 0671597842 is no longer on scene but actually drove past the patient and then reported. Patient is outside 2 Callisto road, Ocean View. I spoke to H.Giloi who advised if there is an ambulance in the area then we can ask them to go and have a look. A1 was in the area with an RHT patient who then landed up wanting to go to hospital. H.Giloi advised we pass the call back onto metro as we cant guarantee what happened to the patient and if he is still on scene. Call handed back over to metro. - Abi Bussio |
| 31 Jan 2022 - 19:00 - 0792349614 accidental dial - CMR GO |
| 31 Jan 2022 - 17:00 - 0792349614 accidental dial - Lindi Bredenhann |
| 31 Jan 2022 - 13:40 - Gibson from ER24 called saying they have primary call for a 65yr female having headache , Trembling in Tokai ( Celie Road ) . Pt has no medical aid , would be paying private bill. Spoke to L.Bredenhan who spoke to Heath. Gibson then then asked for call to be cancelled as pt would be using private transported to hospital. - Lindi Bredenhann |
| 30 Jan 2022 - 15:21 - RV1 reports fire starting up in Masi wetland - Abi Bussio |
| 30 Jan 2022 - 14:51 - RV1 reports fire starting up in Masi wetland - Abi Bussio |
| 29 Jan 2022 - 13:17 - 3 vehicles involved in MVA at Four ways, as reported by Chris De Meyer and Ronnie, appears to be no injuries on scene, SAPS, Metro 42 and Towing on scene. Incident looks minor- no need for CMR to dispatch - Abi Bussio |
| 29 Jan 2022 - 10:48 - H.Giloi notified about call from previous OB entry as the caller sounded very angry or irritated so i notified H.Giloi about it. I did try to phone the caller who was a male back and a female answered and advised that it was not our concern and hung up the call, she then declined our phone call after that. - Abi Bussio |
| 29 Jan 2022 - 10:39 - Received a call from 0653766821- control unable to understand what caller was saying, caller put the phone down - Abi Bussio |
| 29 Jan 2022 - 10:32 - Received call from 0728733913- confirmed pocket dial - Abi Bussio |
| 28 Jan 2022 - 23:03 - (TOC 22:47) Mr Apollis Metro Control phoned and asked if we could assist with a dog bit at 7 Cherry Place, OV - ref 2296 - onscene Tyrone 0611828577 I.T:22:40 - contacted onscene, the guy I spoke to was very difficult to get any information out of - pt is a 32 yr old male who has been bitten in the face (upper lip) by a pitbull - lip is hanging and pt is bleeding, they have something in the mouth to stop the bleeding - pt is conscious - spoke to H.Giloi who said he is happy with my decision to hand the call back - handed the call back to Mr Apollis - A4 reports ambulance 23 is sitting at FBH with both crew members on their phones - Ashlee Alpes |
| 28 Jan 2022 - 21:36 - 0825729969 - phoned, no one answering - phoned back, no answer phoned the landline found on membership - accidental dial - Ashlee Alpes |
| 28 Jan 2022 - 01:01 - 0836279014 phoned regarding a buzzing in his ear and he is on anti-hypertensives- handed phone to D.Steyn who asked a couple questions, he has no other symptoms and Dani said she does not think it is a cause for concern at the moment - she said he is more than welcome to phone back and she will come out but at this stage, to relax and rest and see if he feels better. Sounds like tinnitus which can be caused by a lot of different factors - Ashlee Alpes |
| 27 Jan 2022 - 19:53 - Whatsapp message from EFAR group for stabbed abdomen and hip and asked if we could assist, they have logged it with Metro on ref 2067 - phoned Darren, he said this normally goes to Heath. Phoned Heath, Heath said that without an onscene contact number to confirm what is going on, we are not able to assist - EFAR normally phone us directly when it is really serious. Metro Christopher then phoned at 18:59 and asked if we can assist, it was logged as a P2 at 18:38 but now it has been escalated to a P1 when volunteers arrived onscene, gave the onscene contact number who did not answer. Phoned Heath again, who said hand it back because we cannot make contact with onscene so we cannot confirm the priority of the call. Handed it back to Christopher. A constable from OV SAPS then phoned and said the patient had been drinking but has been stabbed in the lower R quadrant and he has an evisceration but it has been bandaged up. Advised I'd call them back shortly. Phoned Heath who said if it is an evisceration then we must send but obviously we can still charge them if it does not turn out to be a P1 - phoned metro back and was told 72 is enroute. Advised Luke that 72 is enroute and phoned Metro and got an update that 72 was passing FBH, informed Luke - Ashlee Alpes |
| 27 Jan 2022 - 13:13 - Received call from 0745202891 saying her 33 yr old husband is taking meth, tried committing suicide and cut himself last wee, was stitched up at longbeach medical, is now paranoid and pacing up and down, she said he is a danger to himself, i explained saps would need to be contacted if he is violent, we cant just come out and sedate, she said he would not be willing to go in a ambulance, she will be phoning SAPS - Ronald Windell |
| 27 Jan 2022 - 06:55 - 21:27 diverted call to RV1 as control was busy with another call - 0827875105 pocket dial. - CMR GO |
| 26 Jan 2022 - 21:39 - 21:27 diverted call to RV1 as control was busy with another call - 0827875105 pocket dial. - Lindi Bredenhann |
| 26 Jan 2022 - 19:36 - CMR member called requesting info for Ambulance services in Tulbagh. Advised accordingly. - Ashlee Alpes |
| 26 Jan 2022 - 18:10 - Call from Jurgen 0835004262 in Kommetjie - his 3 yr old child has been prescribed Melatonin to help with sleep and he seems to be having a reaction to it - itchy feet and legs - asked for any other signs - none - I gave Jurgen two options: I can send a paramedic out, or I can get a paramedic to talk to him and see what they want to do and go from there - Z.Fredericks spoke to Jurgen and advised what to look out for should it worsen but at this point he is not too concerned and advised the caller to monitor patient and to please call back should he need - Ashlee Alpes |
| 26 Jan 2022 - 12:14 - Yvonne Kros - MyLifeline testing - Ashlee Alpes |
| 26 Jan 2022 - 10:28 - Rang once via whatsapp call 0832960628 - tried phoning back - no answer - Ashlee Alpes |
| 26 Jan 2022 - 08:51 - Received a call from Metro control -Luthando asking if we can assist wih a P1 collapse at FH railway station platform 1 - ref 0807, IT 08:31 and caller onscene Debra 0747052037 - Phoned onscene and spoke to Debra - she said the patient is bleeding profusely - when asked where is the blood coming from, she said from a burst ulcer on her leg. I asked did she collapse as we received it as a collapse, she said yes she did pass out but she is conscious and talking now, this happened already round about 08:15 - advised her that metro will be sending an ambulance as soon as one is available, double checked with H.Giloi that he was happy with my decision, he said yes - handed the call back to Luthando and he said she can wait for 42 to finish their call - Ashlee Alpes |
| 26 Jan 2022 - 08:48 - accidental telecare activation - 48 Lakeshore Drive - Ashlee Alpes |
| 25 Jan 2022 - 13:14 - RV2 mobile outduty - weighbridge in ottery - Ashlee Alpes |
| 25 Jan 2022 - 11:56 - 0217129274 - rang once and hung up, phoned back - number not available - Ashlee Alpes |
| 25 Jan 2022 - 11:23 - A4 off run, clutch collapsed - A4 crew to pack over onto A2 - A2 crew to stay on A1 for the rest of the shift - Ashlee Alpes |
| 25 Jan 2022 - 11:04 - Rv1 mobile outduty - weighbridge in ottery - Ashlee Alpes |
| 24 Jan 2022 - 19:03 - 0827875105 Belinda pocket dial to CMR - CMR GO |
| 24 Jan 2022 - 14:25 - 0827875105 Belinda pocket dial to CMR - Lindi Bredenhann |
| 24 Jan 2022 - 07:39 - Cherie 0834409100 called for herself - nausea, vomiting, diarrhea and very bad stomach cramps. Pt wanted to know if she should seek medical attention and what it might be. I advised the possibilities including the possibility of Covid. That I can send someone to assess but unfortunately if we do give any meds would need to transport. Also advise the option of her gp. She is going to see how it go's the next couple of ours. I did advise her to stay as hydrated as possible to prevent dehydration. - Lindi Bredenhann |
| 24 Jan 2022 - 06:54 - Received a call from Mrs Carlisle with regards to her Husband who has got cancer, the caller thought he was going to pass away by now but he still has not, tonight the patient appears to be very restless and in a lot of pain, the caller wanted t know if we could come out and give the patient something for pain and i advised her that if we do then the patient will need to go to hospital which she does not want. Patient does not have a palliative care doctor. The caller reports she is going to see how much longer they can hold on without us coming out and will phone back if she needs too. The caller also does not want anybody to come out who does specialize in cancer as that would be her preference. Mrs Carlisle- 0828951923. Membership-9401 - CMR GO |
| 24 Jan 2022 - 04:13 - Received a call from Mrs Carlisle with regards to her Husband who has got cancer, the caller thought he was going to pass away by now but he still has not, tonight the patient appears to be very restless and in a lot of pain, the caller wanted t know if we could come out and give the patient something for pain and i advised her that if we do then the patient will need to go to hospital which she does not want. Patient does not have a palliative care doctor. The caller reports she is going to see how much longer they can hold on without us coming out and will phone back if she needs too. The caller also does not want anybody to come out who does specialize in cancer as that would be her preference. Mrs Carlisle- 0828951923. Membership-9401 - Abi Bussio |
| 23 Jan 2022 - 18:32 - Earlier incident regarding car alarm going off - when T Savage went to remove the car a lady form 103 Kommetjie rd approached her - T Savage tried to explain to the lady that it was a misunderstanding and that control and the other staff were not aware about the vehicle -(that it is not a CMR members veh but a vehicle of a girlfriend from one of the staff members that is not on duty) - The lady was very irate and there were some words between the two. The lady Mrs Howel then also called me and wanted to know why I told her that it was not a CMR staff member car - I explained to her that I did ask staff and that Lance and I went out to have a look (tracey was not at the base at that stage) None of us was aware that it was another staff members girlfriends car. I did apologise to the caller but she still would like to make a complaint and I advise her she can contact H Giloi. I did report the incident to H Giloi. - Lindi Bredenhann |
| 23 Jan 2022 - 18:23 - Female caller 0825279234 wanted to know if we can administer anything for backpain I advised accordingly - - Lindi Bredenhann |
| 23 Jan 2022 - 18:18 - - Lindi Bredenhann |
| 23 Jan 2022 - 18:18 - - Lindi Bredenhann |
| 23 Jan 2022 - 18:18 - Williams from Ocean basket Muizenberg called for a lady that injured her leg and now feels faint - non members did advise can most definitely disp an RV for assessment but advised of privt billing - caller is first going to speak to pt and family and if assistance is needed will call back again. - Lindi Bredenhann |
| 23 Jan 2022 - 16:40 - Earlier this am Call received from 112 Kommetjie road for a blue car thats alarm is going off - staff checked and none of the staff members at base car - T Vermaak now called and advised that it is Charlottes car to pls lock it with the key he will be in later - Lindi Bredenhann |
| 23 Jan 2022 - 15:04 - CSO dispatched called wanted to know if we have any available vehicles in the Clifton area - advised accordingly - Lindi Bredenhann |
| 23 Jan 2022 - 14:32 - Received a call from Muizenberg beach - I could not hear what the caller was telling me as he spoke very unclear and it was noisy - I was still speaking and asking if the caller can maybe move or call me from another number when the call dropped, he did not call me back - I tried to call him on the number he called from and I could not get through to the caller again - the number he called from was ?City of Cape town - answering service - I contacted METRO to ask if they received any calls for Muizenberg - they did receive a call at Muizenberg as near drowning REF 1407 on scene tel 0768200486 Phumeleli - I called on scene and it was the person that I spoke to earlier ?lifesaver - There is 6 Pt's all cons and talking (he did confirm with someone else in the background) - one did swallow some water - they are administering O2 - I advised that call is logged with METRO I am not able to give an ETA - I did hear on the METRO radio METRO 42 was stood down from the scene as per dispatcher all sorted - Lindi Bredenhann |
| 23 Jan 2022 - 13:20 - Call# 20220123/5 A2 L Lancaster and Craig reported that they scraped A2 bulbar - D Zimmerman was informed by crew
- Lindi Bredenhann |
| 23 Jan 2022 - 11:23 - Earlier today call received from FABIO- 5 Devon Air Close, Crofters Valley ,NOORDHOEK, Serial #427288, -
his my lifeline seems to be giving him issues - he did put it on charge now (was testing it but nothing came through to us)- Message send to Harri and Fritz to pls make contact with him on Monday
- Lindi Bredenhann |
| 23 Jan 2022 - 11:21 - Accidental telecare activation Mrs Badernhorst 21 Evergreen Muizenberg - Lindi Bredenhann |
| 23 Jan 2022 - 08:23 - @07:53 D Behr reported a MVA at 4 way stops - No injuries but do require SAPS as the one driver is ?under the influence of ethanol. Control spoke to Zili at FH SAPS - they are aware of the call and did disp a veh - Lindi Bredenhann |
| 22 Jan 2022 - 19:01 - A3 and A2 have done a crew swop- Murray and Khumbi on A3 and Chris C and Danni on A2 for A3 to do ILS treatment through to VPH - CMR GO |
| 22 Jan 2022 - 16:40 - A3 and A2 have done a crew swop- Murray and Khumbi on A3 and Chris C and Danni on A2 for A3 to do ILS treatment through to VPH - Abi Bussio |
| 22 Jan 2022 - 12:46 - A3 and A2 have done a crew swop- Murray and Khumbi on A3 and Chris C and Danni on A2 for A3 to do ILS treatment through to VPH - Abi Bussio |
| 21 Jan 2022 - 19:02 - A3 will be running from Maple street for the rest of her shift - CMR GO |
| 21 Jan 2022 - 11:37 - A3 will be running from Maple street for the rest of her shift - Abi Bussio |
| 20 Jan 2022 - 02:34 - Received a call from Luthando at Metro control to ask if we can assist with a dog bite at 26 Milky Way, Ocean view - onscene contact: Lorraine 0730241933, ref 0499 - phoned onscene and spoke to Mr Steyns, he said he is cancelling the call as they are taking private transport as the ambulance is taking too long - I was given the IT of 02:05 - so when I asked the onscene contact how long ago they called, they said 5 minutes ago - confirmed he was taking private transport - phoned Luthando back and informed him that he can cancel the call - Ashlee Alpes |
| 19 Jan 2022 - 00:49 - Received a call from Ocean View SAPS W/O Mokoena for a Bundu court in Skinner road Masiphumele, he provide a Metro Ref no where I followed up with metro. Metro controller advised metro 72 is well enroute. - Chris Crouwkamp |
| 18 Jan 2022 - 13:43 - Sister Arendse phoned from FBH to say that we transferred a patient out from FBH to VIC but we left the escort behind, we are supposed to transfer the patient with a nurse at all times - advised that we did not do a transfer out from FBH to VIC today - Ashlee Alpes |
| 18 Jan 2022 - 11:53 - 0798951094 - pocket dial - Ashlee Alpes |
| 18 Jan 2022 - 11:25 - 0665347698 - called, can hear people talking in the background - phoned back x3 - number not available - Ashlee Alpes |
| 18 Jan 2022 - 10:55 - A1 reports a MVA outside St.James train station no injury on scene - a security company in control of traffic till towing company arrives on scene - Jarod Echardt |
| 18 Jan 2022 - 10:51 - 0665347698 - called, can hear people talking in the background - phoned back x3 - number not available - Ashlee Alpes |
| 18 Jan 2022 - 10:32 - A1 off run - being taken to Red Circle - Ashlee Alpes |
| 18 Jan 2022 - 09:56 - 0600456075 - no one talking on the other end, call died. Phoned back twice - number not available - Ashlee Alpes |
| 18 Jan 2022 - 09:19 - 0827287886 - phoned and asked if we knew if there was a problem with Fish Hoek Medicross as no one is answering the phones - advised I was not aware of them being closed - Ashlee Alpes |
| 17 Jan 2022 - 16:05 - 0715556134 - accidental dial - Ashlee Alpes |
| 17 Jan 2022 - 15:48 - Received a call from Siphogazi Metro Control asking us to assist with a P1 in Masiphumele - 3237 Kolobe Road - ref 2030 - for a 32 yr old female, known cardiac, hypertensive, diabetic and asthmatic who is SOB. On scene contact number: 0656362748
Spoke to the onscene contact who said the pt is complaining of pain from the R shoulder around the back to the L, body swelling from the breasts down and that she is SOB (for the past 3 hours already - pt is able to talk but talks in phrases). Contacted H.Giloi, who said to hand it back to Metro.
Call handed back to Siphogazi - Ashlee Alpes |
| 17 Jan 2022 - 15:47 - Received call from (0647537165) about his 2yr old son that hurt his arm - they are not members of CMR caller was advised about private billing - will be going by private trans to the emergence rooms . - Jarod Echardt |
| 17 Jan 2022 - 11:37 - 0217887230 -accidental dial - Ashlee Alpes |
| 16 Jan 2022 - 16:03 - Contacted H.GIloi for advice on who the caller can contact - was given a company name and number - tried calling her back but does not ring - Ashlee Alpes |
| 16 Jan 2022 - 15:55 - 0876557948 - Called and asked if we knew any service that could help her get the water out of her house - geyser burst - she said she tried to phone the fire department with no luck - I gave her an alternative number to FH Fire - advised I do not know of any emergency service that can assist, but I can check and get back to her - she said it is fine and said she will try FH fire with the number I gave - Ashlee Alpes |
| 16 Jan 2022 - 15:44 - I phoned 0721507558 again - rang but went to voicemail - Ashlee Alpes |
| 16 Jan 2022 - 15:31 - 0721507558 - phoned - could hear people talking in the background. Phoned back - phone on voicemail - Ashlee Alpes |
| 16 Jan 2022 - 10:58 - RV1 reported fire on mountains in ST - Fire onscene - D.Zimmerman aware - Ashlee Alpes |
| 16 Jan 2022 - 08:20 - A2 reports MVA outside bishops court - no injuries, towing onscene - Ashlee Alpes |
| 16 Jan 2022 - 07:18 - A2 reports MVA outside bishops court - no injuries, towing onscene - Ashlee Alpes |
| 15 Jan 2022 - 17:36 - Thomas picked up a diverted call - 1 Central Park Complex, 5th Ave, FH - Mr Brian Surtees 0828808228 . Adult male who has had gastro since tues, has spoken to his GP who has advised him to get probiotic and Imodium - caller is unable to get off the toilet and asked us if we have - Thomas advised we do not. Caller states he is going to try and get to Warren's to see if he can get the meds but if he does not come right then he will phone us back and get us to take him to hospital. If he does get the meds, he will give it until 00:00 to work and if it doesn't we must please send an ambulance to take him through to hospital. Caller does not want a veh now - Ashlee Alpes |
| 15 Jan 2022 - 16:19 - D.Zimmerman sent a contact number of Allister from EVS who has a patient at Soetwater (0662699061) - ?twisted ankle, wanting to know if we accept Momentum day to day - got hold of B.De Meyer who asked for policy/mem number so we can contact NC911 and check if it will be covered (momentum is a NC911 M/A) - got policy number from Allister 915550799, B.de Meyer phoned NC who were unable to confirm if it would be covered or not as some are covered and some are not. B said we could send an ambo, and try and submit to med aid but if it is kicked out they will be responsible for the bill - allister relayed the info and the patient has decided to go with private transport - Ashlee Alpes |
| 15 Jan 2022 - 15:25 - .. - Ashlee Alpes |
| 15 Jan 2022 - 12:23 - NC911 asked us to assist with a bowel obstruction in Clovelly - ref 5180 - advised I do not have any ambulances available and that I am unable to assist - Ashlee Alpes |
| 15 Jan 2022 - 11:48 - A2 reports lights flashing at the intersection of buller louw and OKW - reported to 107 - Ashlee Alpes |
| 15 Jan 2022 - 10:17 - Accidental telecare activation - 58 Northshore Drive - Ashlee Alpes |
| 15 Jan 2022 - 09:33 - 0833505487 - accidental dial - Ashlee Alpes |
| 14 Jan 2022 - 17:25 - Received a call from Erik on 0624452770 he is a senior lifeguard at Muizenburg beach, they have come across an adult female of 47 years old in front of the lifeguard tower, she fainted and is now struggling to move and is reportedly having SOB. I spoke to H.Giloi about the call who advised that we hand the call over to metro, I spoke to metro and it was logged under reference #1927 - Abi Bussio |
| 14 Jan 2022 - 08:55 - Caller from Glenhook in Fish Eagle Park, reports an adult male collapsed, caller was very panicked and was not sure if the patient was breathing- While on the phone to the caller he reported that the patient is awake and talking, he appears to be fine, they will monitor him and call back if needed. Patient ?fainted - Abi Bussio |
| 14 Jan 2022 - 08:50 - @08h46- Received a call from John Page, he wants Bianca to phone him and refused to contact CMR via the office as he is the client. - Abi Bussio |
| 13 Jan 2022 - 13:32 - A4 reports- MVA corner of Buller Louw drive and Ou Kaapse Weg road, Towing and traffic on scene, no injuries reported, A4 leaving the scene - Abi Bussio |
| 13 Jan 2022 - 12:25 - We received a call from a unknown number from a gentlemen reporting chest pain. Due to signal problems we can't hear the caller at all to get any of the callers info - Jarod Echardt |
| 13 Jan 2022 - 11:59 - A2 mobile to Toyota Tokai - Abi Bussio |
| 13 Jan 2022 - 10:02 - Received a call from 0844110649- she reported that her husband has recently been diagnosed with covid and she would like to know what all they can do for him from home, such as monitoring his vitals, etc. I advised her to contact her GP to get all the correct medication approval and vital checks done for her husband and to to be able to talk about her husbands condition to her doctor incase anything changes and her doctor would like for the patient to go through to hospital or get higher care. This also makes the patients GP aware of the patients condition. - Abi Bussio |
| 10 Jan 2022 - 14:07 - 14:07 - A2 / RV2 - MVA clear / no injuries - CMR services not required - Morgan Will |
| 10 Jan 2022 - 14:02 - 14:00 - A2 / RV2 - While enroute to base - Came across MVA Edinburg Drive / M3 near Bishops court - Fire & Rescue on the scene - They will stop to assess if assistance required - At this time they are not on the scene but about 200-300m from the scene in traffic (traffic delays / backed up) - Morgan Will |
| 10 Jan 2022 - 08:06 - 07:54 - Called by Honesty - 0845321898 - 3014 Masonwabe Road, Masiphumelele - He is with his friend who has had diarrhea for 3 days and needs to see a doctor. She has no other symptoms. He says she has a CMR Card #9745 - Advised she is covered by response and not the ambulance. Advised if she is wanting and ambulance to transport her, there would be a private bill - Honesty says he will arrange private transport to take her to FBH to see a doctor. Advised we can send a RV to assess her, or call METRO ambulance to assist, but unable to advise on time it would take for them to arrive at her, but we are unable to treat diarrhea and cannot transport in the RV as he is wanting the RV to just take her to FBH. Advised to call back if there are any changes in her condition. - Morgan Will |
| 10 Jan 2022 - 03:21 - EVAR group ((Luke Koeries) put a mess out on W/UP for M pt Asthmatic, SOB, in Sirius way OV. Metro still pending no ETA -, another member then also put on group "CMR are you not able to assist" spoke to Luke and asked if I can speak to the pt. I spoke to the pt and he spoke in full sentences - I spoke to Luke again and advised they will have to wait for METRO but I will also follow up with them. I spoke to METRO and was informed that there is an ambulance at FBH just busy off loading a pt and will then be disp to OV/ Could not give an ETA REF 0471. I then send a mess to Luke about the ambu at FBH. - Lindi Bredenhann |
| 10 Jan 2022 - 01:39 - Mr Ruckets 54Y phoned from Germany +4915129215333 - as per caller a mem from CMR and would like advise / someone to talk him through before he seeks medical attention in Germany. Have been having an (cramp) not really pain for the last 10days in his chest area (L side heart area) comes and go's and appears when resting or active. He even got it the other day while hiking with his Dr (friend) but did not ask him about it. This evening it seems to be ongoing longer than usual. As per caller his BP seems stable 128/78, not known with cardiac problems. I advise the caller due to the fact that it has already been something that has been ongoing for a week I would most definitely advise him to seek further medical attention. (caller did go for a full medical Nov/early Dec) and all showed up good, I told him anything could have happened since then,. I did advise that it can be various things and it is very difficult to give an diagnose without being able to do an assessment . I could here that the caller did not sound very satisfied with what I was telling him and told him that I am going to speak to my paramedic and will ask him to contact him as well. I spoke to D Behr and explained the situation to him . He is going to make contact on facetime and will get back to me. D Behr spoke to the caller, also gave advise also explained to him it might be stress related as the caller did also tell him that he is a anxious person, but again also advise him to please seek further medical attention. David also advised him that in a case of emergency he can contact 112 from where he is. Caller is for now going to meditate and go to sleep and will then see a GP in the am. - Lindi Bredenhann |
| 09 Jan 2022 - 18:05 - @17:15 Russel Human called for M Traffic officer possibly having a MI @ Kalkbay next to Kalkies - DMC crew is making their way and they are also busy logging it with METRO - just after his call METRO Natasha disp called. METRO 42 is making their way to Kalkbay if we can pls assist them with another call at nr 16 2nd Crescent FH for F possible MI chest pain. I confirmed that Metro 42 is mobile to Kalkbay - while on the phone with Natasha METRO 42 came pass office - I did attempt a couple of times to let Russel know that METRO 42 is proceeding but his line remained busy.
PLEASE NOTE: that RV2 and A4 was standing free form FH SAPS when METRO 42 came pass - Mr Terry advised crews CPR in progress, crews called up on radio - I advised crews it is not CPR in progress as I just spoke to METRO DISP. I did ask RV2 to pls stand by as Natasha called back and ask if we have a Paramedic available for assistance in case they need it as their closest para is currently in pinelands, sitrep was not yet given by Metro 42 from scene. I spoke to H GIloi if they do need a Para after sitrep provided we can disp, but until sitrep to have para just standby - METRO Natasha disp confirmed with METRO 42, no paramedic needed and informed CMR control. RV2 was informed no assistance needed from CMR - Lindi Bredenhann |
| 09 Jan 2022 - 17:06 - RV2 reports that the pt from 20220109/11 is currently in custody - Pt was caught steeling at a shop and was arrested. Crew members will still go ahead with affidavits as SAPS members did not want to assist with pt on scene. - Lindi Bredenhann |
| 09 Jan 2022 - 14:54 - Sist Meyer from Polsmoor prison Female called for a 34Y F that had a seizure and was bleeding form ears and mouth, not known with seizures. Pt is unconscious - pt is currently in isolation as she is new. As I was logging call and about to disp sist called back and asked to pls cancel as it is something she can handle. I confirmed that call can be cancelled. - Lindi Bredenhann |
| 09 Jan 2022 - 13:37 - A4 managed to get the mechanism on stretcher working will remain on veh. - Lindi Bredenhann |
| 09 Jan 2022 - 13:33 - A4 reports that the stretcher side arm mechanism is faulty - Thomas reported it to D Zimmerman and is sending a photo awaiting reply - PLS note that no crew member reported anything faulty the prev day - Lindi Bredenhann |
| 09 Jan 2022 - 11:43 - CMC called for quotation on transfer CMC to Bayview road in Wynberg - BLS pt - CA oesophagus - bedridden on permanent O2 - Mrs Band 0824537336 - Spoke to B De Meyer, I Quoted Mrs Band R2450 - advised her currently all vehicles on calls - explained can disp ones a vehicle becomes available only (pt needs to be out by 12). She will call back if it is a go-ahead. - Lindi Bredenhann |
| 09 Jan 2022 - 10:10 - Call received from 0721361039, 4 Glendale close, Welcome glen Mem 6728 - caller have a visitor with her that injured her ankle last night - possible torn tendon - wanted pt to be transported, they are members with add on - I explained to caller due to pt being a visitor I can send out an RV for assessment but unfortunately for any transport it will be privt billing or med aid as she is not on dep list / visitor. The caller was not very happy with this - I then again advised I can send out an RV - she then wanted to know if they will be able to take the pt to Medicross - I explained to her that unfortunately not and that if we do transport pt's it is to and ER. Caller said to cancel the call. - Lindi Bredenhann |
| 09 Jan 2022 - 07:06 - Received a call form Christopher at Metro for ref #0111, he reports they got it as a PVA, when I spoke to Michael on 0847939248 who is on scene, he advised that the patient has been assisted into their residence, she is reporting ankle pain, arm pain and back pain with a ?fractured or broken ankle. I spoke to H.Giloi who advised that the call does not sound like a P1 call as the patient was been moved and is moving around inside of another property, so the call has been handed back to Metro. Address- 10 Helene crescent, off Phobus road, Ocean View. - CMR GO |
| 09 Jan 2022 - 01:15 - Received a call form Christopher at Metro for ref #0111, he reports they got it as a PVA, when I spoke to Michael on 0847939248 who is on scene, he advised that the patient has been assisted into their residence, she is reporting ankle pain, arm pain and back pain with a ?fractured or broken ankle. I spoke to H.Giloi who advised that the call does not sound like a P1 call as the patient was been moved and is moving around inside of another property, so the call has been handed back to Metro. Address- 10 Helene crescent, off Phobus road, Ocean View. - Abi Bussio |
| 08 Jan 2022 - 19:06 - Navy personnel called for more details on drowning incident - they need it for their occurrence book - I advised to pls call D Zimmerman at NSRI as he would be able to assist - CMR GO |
| 08 Jan 2022 - 18:10 - Navy personnel called for more details on drowning incident - they need it for their occurrence book - I advised to pls call D Zimmerman at NSRI as he would be able to assist - Lindi Bredenhann |
| 08 Jan 2022 - 17:44 - A2 reports A2 window faulty - D Zimmerman and H Giloi aware - Lindi Bredenhann |
| 08 Jan 2022 - 14:50 - A3 crew changed tyre to new tyre that was in the shed - damaged tyre at base - Lindi Bredenhann |
| 08 Jan 2022 - 14:06 - Mrs Crosland called for her husband earlier call 20220108/5 - pt is still at the hospital not been seen to yet - Mrs Crosland wanted us to bring him back home - I phoned Mr Crosland 0824374799 at hosp and explained to him that it is most likely going to take longer than usual as the emergency services / hosp are very busy - I did also tell the pt to speak to a sist or nurse to make them aware that he is still waiting. For now he is going to wait a bit longer will call us again if need be.
- Lindi Bredenhann |
| 08 Jan 2022 - 13:42 - A3 will be going off run - accidentally clipped the back wheel - spare wheel needs to be put on as precaution until the next business day where it can be taken in to have it assesses for any damage - Lindi Bredenhann |
| 08 Jan 2022 - 11:39 - Phumba called from the lifesavers in Muizenberg (landmark Beach section in front of town hall) for a f pt that fell and is now ?unconscious - I asked caller if he is with the pt and he said he is not - I stayed on the line as he walked to the pt and confirmed that the pt is Conscious - pt known epileptic and had a seizure - I confirmed that it was not drowning and that pt is cons again . I advised Phumba that I will hand the call to METRO - I spoke to METRO handed call over Ref:0833 - Lindi Bredenhann |
| 08 Jan 2022 - 11:17 - A1 not wanting to start - did do jump start, took for drive - came back left for +-30min - tried it again and did not want to start - I did inform D Zimmerman - for now to pls use jump start if we do need it and to pls check that radio is off. - Lindi Bredenhann |
| 08 Jan 2022 - 09:23 - 0844264749 accidental dial - Lindi Bredenhann |
| 08 Jan 2022 - 09:06 - A1 taken for a drive - Lindi Bredenhann |
| 07 Jan 2022 - 23:51 - Jess Crouwkamp has strained her lower stomach while picking up the patient from call number 20220107/19. - Abi Bussio |
| 07 Jan 2022 - 19:31 - Received a call from Carol (66 year old female) who resides at 422 Main road, Murdock Valley on 0721071848. She reported that her blood pressure was low yesterday and today she had the same symptoms as yesterday which is feeling dizzy and has a chest pain that radiates across her chest throughout the day, the patient reported that she is not sure if her symptoms are psychological though as this day last year (07/01/2021) CMR came to her house to transport her husband through to hospital and she never got to see her husband again due to covid. She reported that her Blood Pressure yesterday was 110/65 and today it was 145/82. She also reported that due to her medication that she is on her Blood Pressure never goes over 120-125/75. I advised the patient that I would consult with one of my paramedics and then get back to her, i spoke to Lindi who advised that her Blood Pressure is still normal but the concern is her chest pain and that we cant assess the patient over the phone. When I advised the patient that we could send someone out to come and assess her vitals and then make the decision she reported that did not really want someone coming out to her as she doesnt think it is necessary but rather wants to check with someone, i advised her that i would ask one of our paramedics to give her a call and talk to her and reassure her if needs be or decide to send out a vehicle. David on Rv1 spoke to the patient and reports we wont be going to the patient right now as all of her reported vitals are still fine other then her nerves due to having lost her husband a year ago today. - Abi Bussio |
| 07 Jan 2022 - 18:17 - Mrs Bowley called for a gentleman that seems to be very intoxicated on the Ravine steps - between Highway and Berg rd - Combat force was with the gentleman earlier but then left him there with her husband that was doing some gardening work with his gardener. Her husband now needs to leave, and they are not sure what to do. I advised the caller that it sounds more like an issue for SAPS if there is a medical emergency then I can hand it over to METRO - I contacted SAPS and they will disp a vehicle to investigate - she is also going to contact Combat force again. - Lindi Bredenhann |
| 07 Jan 2022 - 16:41 - Earlier today a female called wanting to know about sedation for her mother. She had her dog put down and is now hysterical and Longbeach medical seems to be closed (?Covid) . I advised caller I can disp a RV to assess pt but explained about medication and transportation - I did advise her to also try medicross. - Lindi Bredenhann |
| 07 Jan 2022 - 15:31 - RV6 assisted A4 with their scoop stretcher as they had difficulty earlier with it while on a call. All seem to be sorted now. - Lindi Bredenhann |
| 07 Jan 2022 - 13:30 - Female caller 0724906500 - called for herself she had a fall and injured her shoulder not able to move it ?possible # - I advised of privt billing and estimates - she is not able to accept privt billing - Lindi Bredenhann |
| 07 Jan 2022 - 10:19 - Mrs Bosworth called for herself - Covid +, would like to know about SATS monitoring - and if we can come and do it. I advised unfortunately we don't just come out to do vitals but she is more than welcome to call for assistance if she is in any distress. She will be aking contact with a nursing sister for the vitals. - Lindi Bredenhann |
| 07 Jan 2022 - 08:27 - Netcare Tshulani called to follow up on call 20220107/2.
- Lindi Bredenhann |
| 06 Jan 2022 - 11:14 - Received a call from Aurial on 0726733071- she reports that she is a 42 year old female that tested covid positive last week, she has had very mild symptoms but woke up this morning feeling very cold and has shivers, she went to check her BP with a clicks monitor and is worried that it may be faulty as her BP was 158/101 and then dropped to 141/93 and is constantly changing, the patient does also have anxiety but reports she is not nervous as her symptoms have been really mild. I spoke to Morgan who advised that her BP is still fine for now taken into consideration all of her symptoms and age. I advised the patient of this and she reported she will monitor herself and if not feeling any better later then she will phone back. - Abi Bussio |
| 06 Jan 2022 - 10:20 - Received a call from Aurial on 0726733071- she reports that she is a 42 year old female that tested covid positive last week, she has had very mild symptoms but woke up this morning feeling very cold and has shivers, she went to check her BP with a clicks monitor and is worried that it may be faulty as her BP was 158/101 and then dropped to 141/93 and is constantly changing, the patient does also have anxiety but reports she is not nervous as her symptoms have been really mild. I spoke to Morgan who advised that her BP is still fine for now taken into consideration all of her symptoms and age. I advised the patient of this and she reported she will monitor herself and if not feeling any better later then she will phone back. - Abi Bussio |
| 05 Jan 2022 - 19:00 - Received a call from 0217852104- they were requesting the metro contact number - CMR GO |
| 05 Jan 2022 - 09:52 - Received a call from 0217852104- they were requesting the metro contact number - Abi Bussio |
| 05 Jan 2022 - 09:02 - A2 reports abnormalities have been found on their vehicle battery- they are going to go and purchase new one - Abi Bussio |
| 05 Jan 2022 - 07:14 - A2 did not want to start this morning- RV2 has assisted with starting the vehicle- it appeared to be more of a struggle this morning comparted to normal. - Abi Bussio |
| 04 Jan 2022 - 20:54 - Received a call from Russel Human 0820490649 as he has just been notified about multiple gun shots fired in Ocean View near the clinic. He wanted to let us know that if we send vehicles they must go to SAPS first. - Abigail Leisegang |
| 04 Jan 2022 - 06:15 - Received a Call from Harris at Metro for a multiple stabbing at 7 Canary street, Ocean view- I spoke to on scene contact 0732168350 ( Eltina) who said that her brother arrived home this morning with multiple stab wounds (she does not know when it happened)- He Is conscious and is able to talk but is refusing too. I spoke to Heath as it did not seem like a P1 call. I advised metro that we are unable to assist. REF 0418. - Abigail Leisegang |
| 03 Jan 2022 - 22:30 - Call from 0646500965 in Kalk Bay as her roommates son, 28yo M, collapsed and started having a ?fit, is breathing strangely, gasping and is very disorientated. Caller was unable to accept private billing and asked for an alternative number- I gave the number for Metro. I asked that if anything changes she call us back. - Abigail Leisegang |
| 03 Jan 2022 - 21:03 - An unknown number called as her brother- who resides in Southfield- has just been discharged from CMC and is COVID+. He would now like to go back to hospital. I advised that it is quite far out of our area and gave her the numbers for ER24 and Netcare911. - Abigail Leisegang |
| 03 Jan 2022 - 06:56 - Flooding in medics room due to burst water pipe - Carlisle lodge Kommetjie rd - Reported onlne and also called COCT - REF 911207866 and 9112017877. D Zimmerman is aware mess also send to H Giloi. - CMR GO |
| 03 Jan 2022 - 06:40 - Flooding in medics room due to burst water pipe - Carlisle lodge Kommetjie rd - Reported onlne and also called COCT - REF 911207866 and 9112017877. D Zimmerman is aware mess also send to H Giloi. - Lindi Bredenhann |
| 03 Jan 2022 - 03:16 - Male caller called 0834682041 for his 23Y son - having a psychotic episode due to drug use. Haven't slept in 3 days. Delusional, at times having outburst of violence, running out of house etc. Caller wanted to know if we would be able to sedate pt as all he need is just to sleep. I advised the caller and explained to him that we would get SAPS involved if he is or becomes aggressive- that we cannot give any kind of meds and just leave him at home and that we would need to transport him most likely to FBH where he will remain for observation. If not with ambulance unfortunately with SAPS. I did more than once advised that I can send a vehicle to assess him if he does allow it - he is going to speak to his wife will let us know if he wants us to come out - Lindi Bredenhann |
| 02 Jan 2022 - 21:10 - Judy 0825713563 called for her friend that use to be a member that is not feeling well for a while now - I asked if I could speak to the friend - the pt complained that she has been feeling ill for a while - dizzy, not really have an appetite, BP hypertensive, generally just not well , Pt med hx pacemaker- the pt is a FBH pt and does not have a gp - she also have not been to hosp although this has been ongoing. I asked the pt what changed today that made her call us - it seems as if the symptoms are getting worse. She is feeling dizzy especially after lying down and she also was a bit off balance this afternoon - - I explained to her that we are more emergency medical response, I can send someone out to assess but advised due to it being more of an ongoing medical problem it would probably be best to go to FBH and see a GP as they would be able to do more tests etc, maybe adjust meds, prescribe new meds etc. that we are not able to do. - Lindi Bredenhann |
| 02 Jan 2022 - 16:51 - Received call from Metro for 86 Comet road, Ocean View for multiple stabbing in chest neck and back, ref 1201, phoned on scene, according to caller pt was stabbed more that a hour ago in the head and neck, is conscious and not actively bleeding, spoke to RV5 and told him we only have 1 abo in area, he said to tell metro we cant help them at the moment and they must phone back later to check if we have any vehicles - Ronald Windell |
| 02 Jan 2022 - 02:30 - I spoke to Staff nurse Yolandi again at Peers Village with regards to the pt with the nose bleed - nose bleed stop and pt is doing fine. - Lindi Bredenhann |
| 02 Jan 2022 - 02:24 - @01:40 Yolandi called from Peers Village for some advise - M pt with a nose bleed for +-20min , not able to stop it - I advised to cont to do what they are doing for a bit longer but that we don't want him to loose too much blood -and that what they are doing is correct- (ice back of neck - pinching nose close , leaning fwd)- I did establish pt is not on any blood thinners. I did advise that there is not much more we are able to do other than what is being done currently, but if it does not stop we would need to transport the pt to a facility. She did ask if she can phone again at about 2am, I advised her to monitor it and to call back. I did ask her if she is a nurse or a sister as she did not introduce herself as either in the beginning and if she herself is with the pt - (she is and pt is in the healthcare) - - Lindi Bredenhann |
| 01 Jan 2022 - 20:55 - Mearle called for her 15Y old son - having Chest Pains -( crushing ) on and off for the whole week. I advised can send someone out to assess - and also advised taking him straight to a facility to have him assessed where they are also able to do other test and bloods if needed. (Non mem non med aid) I did ask Mearle about her sons med hx - none - normally healthy and he does gym - I did also ask her if he is perhaps taking any substances when he gyms as sometimes this can also have an effect - none being taken - I did advise an the end of the call again that even if we do not come out for an assessment to pls have him checked out. - Lindi Bredenhann |
| 01 Jan 2022 - 18:55 - Received a call from Metro for an MVA in upper Kinrae crescent Ref 1946-they had no further info at the time as they were still on the phone with caller. They called back to say that we could stand down as no ambulance is required. - Abigail Leisegang |
| 01 Jan 2022 - 14:45 - Accidental telecare activation - Mrs Webb 50 Trafalgar Place - Lindi Bredenhann |
| 01 Jan 2022 - 14:39 - Mrs Lilian Bron called for herself Mem 3986 - caller is concerned about her tow - it looks like it is infected (swollen ,red line on the side , blister) she is a known diabetic, she wanted to now if we can prescribed antibiotics or if we know of a dr that is able to. I advised accordingly and told her that I am concerned due to her being a diabetic. She is going to go priv transport to CMC to have it assessed by an dr and possibly get antibiotics / medication. - Lindi Bredenhann |
| 01 Jan 2022 - 12:13 - 0835967934 Female caller wanted to know what dr's are open. I advised her to try Medicross and Longbeach medical centre. - Lindi Bredenhann |
| 01 Jan 2022 - 12:12 - Late entry -31/12/2021 Mountain Rescue calls - 1 - Tino 0823197962 from the shark spotters called for an elderly M on the mountain between Kalkbay and Clovelly - no injuries but complaining that his leg is lame and not able to come down - Pt did have a CVA 2 weeks ago. Call was handed over to METRO RESCUE MR Erasmus with location pin. After handing it over to METRO Tino informed us that the Pt was brought down successfully by shark spotters and ?lifesavers - he did not want any medical treatment as we did offer to send someone for assessment. Pt left scene in vehicle with family. During the call we were also in contact with a lady , Jeanne 0835752275 that was with pt she was relaying messages to Tino and Warren that was on scene. METRO RESCUE informed can stand down. 2. Mountain rescue in Constantia Alphen trail - Call received from Grant NSRI - a lady called Annemarie and her husband is on the trail and he injured his ankle. I spoke to METRO RESCUE Mr Erasmus - call was already logged with them. I also spoke to Annemarie and advised her about METRO RESCUE she said she did speak to them and they are waiting for a quad bike to come and take pt safely down. - Lindi Bredenhann |
| 01 Jan 2022 - 10:00 - 0844110649 phoned as her husband was taken by us to Vincent Palloti Hospital on Thursday and is Covid positive. She wanted to know if she now needs to go to Vincent Palloti Hospital. I advised that if she is worried or has symptoms she should get tested. - Abigail Leisegang |
| 01 Jan 2022 - 09:57 - 0217861306 phoned to ask if I knew of a Doctor that was open this weekend. I advised that I didn't know of a specific doctor but he could phone any Doctor's rooms and they should be able to assist. - Abigail Leisegang |
| 01 Jan 2022 - 05:29 - Last OB entry added notes- 3x adult female P3/green, nobody is requiring transport- crews returning back to area - Abi Bussio |
| 01 Jan 2022 - 05:28 - with regards to MVA OB entry- no further services required - Abi Bussio |
| 01 Jan 2022 - 05:27 -
Alpha 3 reports that while driving back from VPH they have come across an MVA on the M3 Near the Princess Ann turn off. 2 vehicles involved with 3 occupants total, they assessed the scene adn found all the 3 patients are P3/Green, vehicles are just being removed from the road way. - Abi Bussio |
| 31 Dec 2021 - 22:40 -
Received a call from Mr Amol at Metro for Ref 2115 for a patient approx 40 weeks pregnant with pelvic bleeding. I spoke to H.Giloi to get auth to assist with the call as metro does not have any vehicles available and he advised i phone on scene. When i contacted on scene the patient reported she has some bleeding and is about 36-37 weeks pregnant from what i could understand as the line was very bad. The patient reported that she was at FBH earlier today where they reportedly told her that because she is a patient known to GSH they cant assist her at FBH and that she needs to go directly to GSH. The patient then reported that she phoned for an ambulance to take her through to GSH as she cant get there herself (from what i understood), i trie3d to advise the patient that an ambulance cant by pass any government facilities without a doctors referral letter but she kept trying to tell me that FBH did not want to help her. I advised H.Giloi of this and he advised this call is not a P1 call and to hand it back to metro, when i contacted metro back, Nicholas advised that he would try and have someone who is able to speak to the patients language phone her back to try and understand what the patient is actually requiring. - Abi Bussio |
| 31 Dec 2021 - 21:45 - Received a call from Andy with regards to his 38 year old wife who has had diarrhea and been vomiting rather badly for the past 2 hours, the patient has been struggling to keep any fluids in for the past hour and is not looking too well. The caller reports they are visiting from Norway and are not on a medical aid, they are non members of CMR but were wanting to know what all they could do for the patient- i did advise him of sending a paramedic out to assess the patient but then there would be a private bill otherwise taking the patient through to hospital privately to be assessed as there are no doctors that are open at this time. The caller advised tht he will phone back if they require our services otherwise they are going to discuss what they would like to do for the patient at home. - Abi Bussio |
| 31 Dec 2021 - 19:31 - Judy called for her missing adult daughter - went to court in ST yesterday and would have walked to FH, but she never returned home also did not pick up her dog. Pt is known with psychiatric problems and bipolar. Petite build - long brown straight hair- hazel eyes +-1.6m tall no visible tattoos or markings - caller wanted to know if we perhaps transported the pt. I advised the caller that I will call her back I just want to make contact with our Paramedic from yesterday. Morgan spoke to David and described to him the pt. He treated a F pt the prev day call 20211230/16, where he was not able to get any info from the pt. He confirmed that it definitely sounds like her. Morgan spoke to the caller again and advised her that the pt was taken by SAPS FH to FBH. - CMR GO |
| 31 Dec 2021 - 16:28 - Judy called for her missing adult daughter - went to court in ST yesterday and would have walked to FH, but she never returned home also did not pick up her dog. Pt is known with psychiatric problems and bipolar. Petite build - long brown straight hair- hazel eyes +-1.6m tall no visible tattoos or markings - caller wanted to know if we perhaps transported the pt. I advised the caller that I will call her back I just want to make contact with our Paramedic from yesterday. Morgan spoke to David and described to him the pt. He treated a F pt the prev day call 20211230/16, where he was not able to get any info from the pt. He confirmed that it definitely sounds like her. Morgan spoke to the caller again and advised her that the pt was taken by SAPS FH to FBH. - Lindi Bredenhann |
| 31 Dec 2021 - 13:13 - Mrs Hart called for her Father -DR ? - she wanted to know if we know of any dr's that is available - as they are not able to get hold of dr Van der Merwe - she also wanted to know if we can disp a dr - I advised we have paramedics unfortunately not dr's - she then said it must be a dr. (pt had diarrhea - was very sleepy yesterday - today also not wanting to eat or drink ?dehydrated) - Lindi Bredenhann |
| 31 Dec 2021 - 09:59 - A1 taken for drive - Lindi Bredenhann |
| 31 Dec 2021 - 09:14 - Mrs Gowans called about her my lifeline button not wanting to charge - M will explained to her what to do - I also spoke to Harri - I did call Her back - she checked it again seems to be ok now - will monitor it and will let us know if it keeps on giving issues. - Lindi Bredenhann |
| 31 Dec 2021 - 08:50 - Mrs Williams called for herself wanted to know what dr's are open as both her gp's are on leave - I advised Longbeach Medical - Lindi Bredenhann |
| 31 Dec 2021 - 07:00 - Caller is Constable Ndumbeli on 0717381135 is onscene in Pokela road, Masiphumelele with a 25 years old male stabbed in chest area- still breathing but having SOB. Caller reports that onscene contacted Metro an hour ago and are still waiting for an ambulance. When I contacted Metro they advised that they have not yet received the call. I contacted Metro and logged the call with them under Ref 0247. When i phoned on scene to advise her of this she advised that the patients family member has taken him private through to FBH. - CMR GO |
| 31 Dec 2021 - 02:01 - Caller is Constable Ndumbeli on 0717381135 is onscene in Pokela road, Masiphumelele with a 25 years old male stabbed in chest area- still breathing but having SOB. Caller reports that onscene contacted Metro an hour ago and are still waiting for an ambulance. When I contacted Metro they advised that they have not yet received the call. I contacted Metro and logged the call with them under Ref 0247. When i phoned on scene to advise her of this she advised that the patients family member has taken him private through to FBH. - Abi Bussio |
| 30 Dec 2021 - 17:01 - Mike called - 0825570744 - Mem 6543 - he tested Covid+ got results today - while at hosp his wife started becoming hypertensive 220sys - although she also had flue like symptoms they then did not test her (?due to the hypertension) but gave meds to treat the hypertension - caller wanted to know if we can come and do the BP - pt is not currently complaining of anything but the caller is obviously still concerned about the reading of this am - I explained to the caller about call out, vitals etc and currently non emergency - I did advise though that I will speak to ops manager - Spoke to H Giloi - unfortunately will not fall under membership and will be a cost - I spoke to Mike again he understood - his daughter is going to get BP machine that they can use. - Lindi Bredenhann |
| 30 Dec 2021 - 10:41 - Unknown number called - not able to hear person (sounded far away ) asked for number for me to call him back - call dropped from callers side - Lindi Bredenhann |
| 29 Dec 2021 - 21:21 - Received call from Darren Roberts 24 strandloper asking if we had anything for his mother in law that has been vomiting and diohrea, i told him we would have to take her into hospital, He said ok and put down - Ronald Windell |
| 28 Dec 2021 - 17:01 - call number- 20211228/7-- was in contact with Mel to find out how the patient is doing and they notified Mel that the patient has tested COVID positive on a rapid Covid test - Abi Bussio |
| 28 Dec 2021 - 11:00 - A3 out of service to tiger wheel to have new wheels put on due to the front wheels being smooth - Abi Bussio |
| 28 Dec 2021 - 09:57 - Received a call from a lady in kommetjie, she was looking on where to take her husband to get a Rapid Covid test done. I advised her on the place that is listed in the control room - Abi Bussio |
| 28 Dec 2021 - 05:31 - 07230040775 Male caller requesting assistance for a deceased in 39 Narina Road, Roberson, I explained that we are based in the Fish Hoek Area and he should call 112 who would be able to direct the correct service there - Monique Joubert |
| 27 Dec 2021 - 19:25 - 0832539811 Clyde called his grandson cut his foot and it appears to require sutures. He is currently at Smits Winkle Bay, I explained that I could send someone to assess hi, but if he will require sutures he will need to go to any ED for sutures. The caller advised that he will take the patient to FBH. I advised that if he required an further assistance he can give me a call back - Monique Joubert |
| 27 Dec 2021 - 10:11 - Call from RV2 for 2 homeless ppl who stopped him at engen garage asking for us to phone metro, this call was logged by cmr yesterday at 009:50 on ref 0904, spoke to metro now who said they got there just before midnight last night and couldn't find the pt, call no relogged on ref 0746 - Ronald Windell |
| 26 Dec 2021 - 19:17 - 0842892894 Jenna phoned - her special needs child tripped and hit his head on the sharp corner of the wall and cut his hit - bleeding alot - pt has high pain tolerance and the mother is concerned - she wanted to know should she go straight to CMC or can we come and take a look - advised I am happy to send someone to take a look but she wasn't sure if should just go through to CMC themselves, advised I had no RVs available and I would send an ambo but it would take slightly longer - she said she is happy to just take him privately to CMC as he is definitely going to need stitches and she will bandage it for now and drive straight to CMC - Ashlee Alpes |
| 26 Dec 2021 - 17:05 - Received call from metro ref 1888 for 30 yr old male with multiple stab wounds to head, called on scene, caller says he is fine now, walking around, just needs stitches, phoned metro back after speaking to Heath, called handed back to metro
- Ashlee Alpes |
| 26 Dec 2021 - 14:15 - Phuma 0218141000 phoned and asked for an ambulance on St James beach - could not give me any information - said he would call back - then mentioned unconscious patient - i tired twice to confirm that - then he said patient is now conscious, ?heat stroke and the patient is fine - Ashlee Alpes |
| 26 Dec 2021 - 09:50 - Received a call from 0836580155 with regards to two people not feeling well - they handed over the phone to the lady - both her and husband not well - vomiting, diarrhea, fatigue, weakness etc - advised it does sound like it could be COVID - we are a private ambulance service and the bill for transportation starts at roughly R2.5k - advised I can hand the call over to Metro - handed the call over to Metro (spoke to Mandy) on ref 0904, logged as a P2 - phoned H.Giloi and explained the situation and how I was feeling about the call - he said he understands but to leave with Metro at the moment, give it some time and see, especially because it would be x2 ?PUI COVID patiets in the ambo and thats at an extra risk to the crews where as Metro have two stretchers - Ashlee Alpes |
| 26 Dec 2021 - 08:51 - 0798772203 - accidental call - Ashlee Alpes |
| 26 Dec 2021 - 07:02 - RV2 reported drunk driver driving in front of him - he drove behind him for a while and driver pulled into a residence at Noordhoek. - CMR GO |
| 25 Dec 2021 - 23:19 - RV2 reported drunk driver driving in front of him - he drove behind him for a while and driver pulled into a residence at Noordhoek. - Lindi Bredenhann |
| 25 Dec 2021 - 23:12 - Mrs Jackson called for her son 23Y son Matthew - he is currently in Lakeside with Covid - pulse dropped to 58 and feeling very dizzy (showing on SATS monitor) - I asked her for his telephone number and called Matthew - He is feeling much better now pulse rate back to 72 still feeling a bit nausea but normal with Covid - pt did say that he was lying most of the day and now moving around getting something to eat etc - I gave some advise and also asked about pulse rate corresponding manually with SATS monitor as it can give a false reading. Pt did say when he noticed the drop in pulse rate he got a bit anxious / panicky. Pt will monitor himself and it any changes will call CMR again. I did speak to callers mom and advised that pt is feeling better. - Lindi Bredenhann |
| 25 Dec 2021 - 19:58 - RV5 standing down at Fire scene in Kommetjie - L and R flank all under control with assistance from Heli - working on fire still assisting and damping down - - Lindi Bredenhann |
| 25 Dec 2021 - 18:19 - RV5 mobile towards Kommetjie to assess the fire - Ashlee Alpes |
| 25 Dec 2021 - 17:38 - Fire in Kommetjie - D.Zimmerman aware, DRM control room has already been in contact with him, 2 x helis enroute, 6 pumps onscene and WOF/NCC enroute - DRM will be in contact with him if property is in danger - Ashlee Alpes |
| 25 Dec 2021 - 15:35 - A4 going back to TMH as they forgot to get a signature from the receiving Dr - call 20211225/10 - Ashlee Alpes |
| 25 Dec 2021 - 11:46 - A2 off run due to broken passenger seatbelt, Darren can only fix that tomorrow - A2 crew to move over onto A1
- Ashlee Alpes |
| 25 Dec 2021 - 10:34 - FBH called while it was extremely busy and asked us to assist with a transfer from FBH to TMH for a client of hours - dementia and delirium - it is the patient from Carlisle Lodge yesterday, advised that she is not a client of ours and is a M/A pt on LA Health - he asked if we can still take her - advised that transfers need to be authed through the medical aid or the patient/family then needs to accept a private bill - he then asked if I knew who was the DSP - i had a look, it is just listed as Discovery, told him to try the Discovery number on the card for emergencies - he said they are not picking up asked if I could look for another number - advised unfortunately I cannot as I have an emergency call coming in and that it would either be ER24 or NC911 who would be contracted to that particular M/A and to phone and find out from them - E24 Sharon later phoned and asked us if we could assist with a transfer from FBH to TMH, I told her unfortunately I only have 1 available ambulance at the moment and cannot send them out of the area at this time, she said it is fine, they have an ambulance mobile from Milnerton Mediclinic and they would just have to wait for the ambulance to arrive - Ashlee Alpes |
| 25 Dec 2021 - 10:05 - accidental telecare activation - Mrs Graham - 47 Lakeshore Drive, Noordhoek - Ashlee Alpes |
| 25 Dec 2021 - 10:03 - 09:52 - call duration 3:19 - Mr Gill phoned 0721000032 - 23 3rd Crescent, Fish Hoek - autoimmune illness - rare- body attacks the vascular system - hasn't eaten been stuck in bed for a week - he is going to phone someone who has a key to his property and see if they can open up but they wont be able to access the house - he will try and throw the keys out of the window into the garden - he will phone back when the person has arrived at his property with the key to enter the property - Ashlee Alpes |
| 25 Dec 2021 - 09:17 - 20 Northshore Drive - accidental activation - Ashlee Alpes |
| 24 Dec 2021 - 17:57 - Mr Fairley phoned (0217854077) and asked for advice, he had his aorta repaired on monday, they went through his groin - he know has what he can explain to be like a blood sac/blister on his testes and he is concerned as he has googled it and that shows it is quite dangerous and wants our advice before he phones his specialist - advised I am unable to give him advice but I will check with my paramedics and get someone to phone him - L.Bredenhann was in the kitchen so asked her, she did not feel comfortable and I phoned and spoke with M.Joubert who was also not comfortable to give advice but happy to go out and have a look, she recommended that G.Mills ALS contact him as he would be the best to advise, I thought so as well but he is on a call. Spoke to Greg and asked him when he is free if he would be able to phone Mr Fairley, Greg said he is happy to do so - Phoned Mr Fairley back and spoke to him who said it was no longer necessary as he spoke to his specialist who advised it is perfectly normal for the type of surgery he had and that is where the blood is supposed to drain to. Advised Greg he no longer needs to contact Mr Fairley but he already had - Ashlee Alpes |
| 24 Dec 2021 - 16:57 - 16:54 - A3 reports vehicle broken down in right lane at cnr of kommetjie/riverside road - traffic informed, spoke to Officer Dyson - A3 reports traffic onscene - Ashlee Alpes |
| 24 Dec 2021 - 16:19 - test - Ashlee Alpes |
| 24 Dec 2021 - 16:19 - test - Ashlee Alpes |
| 24 Dec 2021 - 16:18 - 0823958985 - Caller with a 10 month old baby with fever, gp refusing to see her as ?covid - had covid test neg - Greg M gave advice for fever control - Ashlee Alpes |
| 24 Dec 2021 - 15:59 - 0823958985 - Caller with a 10 month old baby with fever, gp refusing to see her as ?covid - had covid test neg - Greg M gave advice for fever control - Ashlee Alpes |
| 24 Dec 2021 - 15:57 - 0823958985 - Caller with a 10 month old baby with fever, gp refusing to see her as ?covid - had covid test neg - Greg M gave advice for fever control - Ashlee Alpes |
| 24 Dec 2021 - 15:49 - 0823958985 - Caller with a 10 month old baby with fever, gp refusing to see her as ?covid - had covid test neg - Greg M gave advice for fever control - Ashlee Alpes |
| 24 Dec 2021 - 15:45 - received a call from (ER24 Sharon ) asking for assistance in Sunnydale for a 51yr old women that can't feel her legs at 58 Jefferson Road - D.Zimmerman radio in asking if we dispatched a ambo to 58 Jefferson road as they are asking for help on the milkwood park whatsapp group - informed RV5 that there is no answer numbers given - RV5 provided another number 0827560992 - no answer - phoned additional number provided by ER24, 0827820177, received an answer - patient husbands already at the bottom of OKW by Tokai. He will continue on to CMC with his wife, ?CVA. Confirmed with him multiple times that he does not want us to dispatch an ambulance - he said no but asked if we could please inform CMC of his impending arrival - advised I would phone ER24 back and cancel the call with them and ask if she can inform CMC of their arrival - D.Zimmerman informed of update - Jarod Echardt |
| 24 Dec 2021 - 11:59 - 0823958985 - Caller with a 10 month old baby with fever, gp refusing to see her as ?covid - had covid test neg - Greg M gave advice for fever control - Ashlee Alpes |
| 24 Dec 2021 - 11:59 - A2 helping to change a tyre on buller louw opposite Virgin Active - Ashlee Alpes |
| 24 Dec 2021 - 09:29 - 0823958985 - Caller with a 10 month old baby with fever, gp refusing to see her as ?covid - had covid test neg - Greg M gave advice for fever control - Ashlee Alpes |
| 23 Dec 2021 - 22:28 - Received a call from Grant on 0761504955 who resides in Blue water estate, he reports that his 8 year old daughter fell off of her swing and onto the patio at around 7pm- the patient did not cry too much and has a small bump on her head. The patient has now come into her parents room and started vomiting but so had her brother- the caller is not sure if its a coincidence that both children are vomiting or if they have food poisoning or if the patient has a concussion. I advised the caller that i would speak to a medic and then get back to him. I spoke to H.Giloi who advised that it would be better to have the patient assessed at hospital to make sure that they have covered all bases and fully assessed the patient in ways that CMR can not due to the patients only symptom being vomiting. I contacted the caller back and advised him to take the patient through to hospital to be assessed and make sure that she is okay as it would not be advised to take chances with the patient and that there is not much that we can do for the patient other then that they would advise she goes to hospital for assessment. The caller is worried about taking the patient through to hospital due to covid and is not too keen on the idea but said thank you and hung up the phone. - Abi Bussio |
| 23 Dec 2021 - 19:28 - D.Barnard reports that while on call 20211223/11 he was assaulted at FBH - he was pocked in the eyes - Abi Bussio |
| 23 Dec 2021 - 12:27 - A3 stopped on the side of the road Steenberg intersection to investigate someone lying on the side of the road - pt was just sleeping. - Lindi Bredenhann |
| 23 Dec 2021 - 11:28 - Nicolize called for her father wanted more info on call yesterday - 20211222/20 med aid not accepted without co pmts etc, she wanted the names of who cews spoke to at hospital. I spoke to H Giloi and T Theron and T Vermaak - I tried to contact Nicolize went to voicemail left mess to pls return call. - Lindi Bredenhann |
| 23 Dec 2021 - 08:28 - Ilze 0836511760 called wanted advise on her two children possibly Covid - showing symptoms - I advised accordingly and also advised on testing. - Lindi Bredenhann |
| 23 Dec 2021 - 06:58 - Received a call from Kerry at 16 Quarry road, she reports her daughter went on a hike earlier today and has started getting a rash on both of her arms, they reported that they did give the patient allergix about an hour ago but that has not helped. I advised the caller that there is not much that we can do for a patient that has a rash and that she would need to go to hospital to be assessed if the rash continues. The caller advised that she will take the patient down to FBH privately to be assessed. - CMR GO |
| 22 Dec 2021 - 21:58 - Received a call from Kerry at 16 Quarry road, she reports her daughter went on a hike earlier today and has started getting a rash on both of her arms, they reported that they did give the patient allergix about an hour ago but that has not helped. I advised the caller that there is not much that we can do for a patient that has a rash and that she would need to go to hospital to be assessed if the rash continues. The caller advised that she will take the patient down to FBH privately to be assessed. - Abi Bussio |
| 22 Dec 2021 - 21:06 - Received a call from Kerry at 16 Quarry road, she reports her daughter went on a hike earlier today and has started getting a rash on both of her arms, they reported that they did give the patient allergix about an hour ago but that has not helped. I advised the caller that there is not much that we can do for a patient that has a rash and that she would need to go to hospital to be assessed if the rash continues. The caller advised that she will take the patient down to FBH privately to be assessed. - Abi Bussio |
| 22 Dec 2021 - 17:53 - Metro called wanting to know if we can assist with call in Kalkbay - I advised that we called them for assistance. - Lindi Bredenhann |
| 22 Dec 2021 - 16:17 - Mrs Hamilton 0727645527 - called for her brother - under the influence of alcohol - he is screaming and going on - caller wanted to know what she must do as we did assist on a previous occasion when he was sitting on the roof of the house - I advised the caller that SAPS would need to get involved. - Lindi Bredenhann |
| 22 Dec 2021 - 15:42 - Tino 0823197962 from shark spotters called for a gentleman at FH beach close to the blue and red toilets having ?ongoing seizures - seems to go in and out not coming right - Tino is not sure who he is as the pt is on his own but been around there for most of the day. Also appears to have been sitting in the sun for a long time - as I was getting more details Tino told me the pt is coming around now - is sitting up straight - for now to stand down - they are going to monitor him and give him some fluids - I advised to please call again if pt needs any assistance. - Lindi Bredenhann |
| 22 Dec 2021 - 09:50 - Accidental telecare activation - 50 Trafalgar place Fish Hoek - Lindi Bredenhann |
| 22 Dec 2021 - 09:23 - Male caller unknown number - called for his 89Y mother - BP that is low 77/44 mom is normally hypotensive but never this reading - Pt is on a new medication for cardiac and BP needs to be monitored for this (reason why caller takes BP) was advised to give meds if BP higher than 100 and not to give when lower. I asked caller twice if mom is complaining of any symptoms or presenting strange like - nausea, light-headedness , feeling faint etc he said no both times - I explained to caller that it would be best to speak to his dr that prescribed the meds. - Lindi Bredenhann |
| 22 Dec 2021 - 08:47 - Sist from LH called for a pt on medical aid (no Funds) wanting to know about transporting to a Dr appointment at TMH - I advised as per our rates and also said I would need to get special auth for it as it falls outside of our normal transport - I asked on what med aid she is (GEMS) and advised the caller to contact them and explain the situation - she is going to try the med aid. - Lindi Bredenhann |
| 21 Dec 2021 - 21:26 - Received call from 0644141602 saying someone has been stabbed and is at 37 carnation rd, ocean view, they think he was stabbed earlier and was at hospital and absconded, he now bleeding, handed call over to metro ref 2343. - Ronald Windell |
| 21 Dec 2021 - 18:58 - Received a call from Nicholas on 0829275017- he reported that his wife is 40 weeks pregnant and she was due yesterday- the patient has been in labour since yesterday but she has been reportedly dilating slower then the doctor would like but no other reason to worry, they did have a heart beat check up on the baby about 3 hours ago and all seemed well. The caller just phoned to determine if he has got signal from his residence and to see +- how long it would take for us to get to the patient if he required our assistance- he advised he will most likely take the patient to Mowbray himself but might phone back if he requires further assistance. - CMR GO |
| 21 Dec 2021 - 18:29 - Received a call from Nicholas on 0829275017- he reported that his wife is 40 weeks pregnant and she was due yesterday- the patient has been in labour since yesterday but she has been reportedly dilating slower then the doctor would like but no other reason to worry, they did have a heart beat check up on the baby about 3 hours ago and all seemed well. The caller just phoned to determine if he has got signal from his residence and to see +- how long it would take for us to get to the patient if he required our assistance- he advised he will most likely take the patient to Mowbray himself but might phone back if he requires further assistance. - Abi Bussio |
| 21 Dec 2021 - 15:47 - Received a call from Donovan from OV EVS on 0678610171 reports they have been flagged down with regards to the previous patient who fell from a ladder- he reported that someone on scene had advised that CMR was on route but I did tell the caller that it was incorrect as the patients family did not want to accept a private bill and chose to phone Metro. I contacted metro and received the call as Ref 1638 and they reported it is still pending. I advised Donovan of this and he reported that the patients family will be taking Donovans advice and taking the patient privately to FBH. - Abi Bussio |
| 21 Dec 2021 - 14:07 - Caller Mrs Bull phoned from 17 Aquarius way, Ocean View where she reported an adult male has fallen off of a ladder and injured his leg, the patient and his wife do not want to accept a private bill so they are going to contact Metro ambulance. - Abi Bussio |
| 21 Dec 2021 - 10:27 - RV2 has taken 6 portables and 2 large oxygen cylinders have been taken through to pisces. - Abi Bussio |
| 21 Dec 2021 - 09:16 - Received a call from an unidentified woman asking if we could take her to get a covid test done- i advised that is not a service that we offer and i gave her the contact number for a mobile COVID-19 Testing unit as in the control room. - Abi Bussio |
| 21 Dec 2021 - 08:58 - Received a call from Constable Rjajri at Simons Town Police station on 0217868647- she reported that they got a call for a 33 year old female in Red Hill having a miscarriage, the constable reported that the caller phoned for an ambulance approximately 1 hour ago and the patient had the miscarriage about 40 minutes ago. I asked the caller if they phoned CMR or Metro and she reported that she did not phone the ambulance but the on scene caller did and she thinks they phoned metro for address 3158 Red Hill Informal settlement. I made contact with Metro and found out that it was logged as a P2 call under reference 0560 at 07h03 this morning and that it was reported that the patient is not sure how far along she is into her pregnancy, she has not been seen by her doctor, she is bleeding and has abdominal pain. While speaking to the controller he reported that the call should have been logged as a P1 call but he is not sure why is wasent and he has just upgraded it to a P1 and Flagged it for the dispatchers to have it attended to ASAP due to the patients symptoms. - Abi Bussio |
| 21 Dec 2021 - 08:37 - Received a call from 0798951094- caller reports she phoned the wrong number - Abi Bussio |
| 21 Dec 2021 - 07:36 - Received a call from 0798951094- caller reports she phoned the wrong number - Abi Bussio |
| 20 Dec 2021 - 17:31 - Clint from Fire has advised that they already have a vehicle on route to the Wetlands to put out the fire - Abi Bussio |
| 20 Dec 2021 - 17:29 - RV5 reports wetlands behind Masi are on fire- control will notify fire - Abi Bussio |
| 20 Dec 2021 - 16:53 - Received a call from Liezel for a possibly ?intoxicated adult male at Steenberg Wine estate, it appeared the patient was loosing consciousness at first but now seems to be fine. The restaurant staff are going to keep talking to the patient and phoned back if they require our services. - Abi Bussio |
| 20 Dec 2021 - 16:03 - Received a call from Liezel for a possibly ?intoxicated adult male at Steenberg Wine estate, it appeared the patient was loosing consciousness at first but now seems to be fine. The restaurant staff are going to keep talking to the patient and phoned back if they require our services. - Abi Bussio |
| 20 Dec 2021 - 13:01 - Received a call from 0717759957- the caller reports he wants to get an asthma pump for his mom- i advised the caller that he needs to go to the doctor to get a script to get the pump from the pharmacy. - Abi Bussio |
| 20 Dec 2021 - 11:48 - Received a call from 0717759957- the caller reports he wants to get an asthma pump for his mom- i advised the caller that he needs to go to the doctor to get a script to get the pump from the pharmacy. - Abi Bussio |
| 19 Dec 2021 - 20:58 - Received a call from 0725333769 for someone who is incredibly drunk in Bishops Court- I gave them the number for ER24 and Netcare. - Abigail Leisegang |
| 19 Dec 2021 - 19:28 - 0842409865 phoned a her daughter has cut her toe and it looks like it needs stitches. I advised that we are unable to do stitches and the best option would be to go to the nearest hospital. I offered to send somebody to assess but she said not too worry. - Abigail Leisegang |
| 19 Dec 2021 - 00:44 - Crystal 0217863926 phoned with regards to a patient we transported to FBH earlier this evening. The patient has been told she can go home by the Doctor but the nurses wont let her leave yet. She asked if there is anything we can do from our side. I advised that unfortunately we have no involvement with that. - Abigail Leisegang |
| 18 Dec 2021 - 23:29 - 0832970909 phoned as they are not members but his father in law is COVID +- has a temp over 39 andSats of 84 and is ?SOB. They have contacted Metro but are not sure how long they will take. I advised of private billing. He said that His wife is going to the fathers house now to go and see how he is and they will call back if they would like us to go out. Address is 16 Kommetjie road-outspan lodge. - Abigail Leisegang |
| 18 Dec 2021 - 22:53 - Janine 0828541188(Mem no. 3308) phoned as her 87yo mom is 10 days COVID+. She has been completely asymptomatic until today. Her SATS are now 94-95, pulse 66, Temp 35,6. Her mom also has dementia and seems more confused than usual. She wanted some telephonic advice as she is not sure if she should be concerned. A4(Angus) spoke to caller and assured that all vitals were in normal range but to phone back if anything changes/she is concerned. - Abigail Leisegang |
| 18 Dec 2021 - 06:58 - RV6 Cape Point challange - H Giloi and T Fernandes - CMR GO |
| 18 Dec 2021 - 06:29 - RV6 Cape Point challange - H Giloi and T Fernandes - Lindi Bredenhann |
| 17 Dec 2021 - 22:58 - Metro Mr Harris called for pt stabbed in Oyster str fish hoek - while speaking on the phone I looked on Webfleet as I am not familiar with such a str and could not locate it - Mr Harris will confirm with the caller - I asked him to pls call back as I am currently speaking on the in coming line - Lindi Bredenhann |
| 17 Dec 2021 - 21:25 - Divert system not working correctly - sorted by Harri - Lindi Bredenhann |
| 17 Dec 2021 - 21:24 - Caller 0796255752 from OV called for her 19Y son - testicles swollen - dark urine and painful - j she just called and booked the call with Metro but was advised not able to give ETA - I explained to caller privt service and billing - could not accept - advise the other option is for privt transport - they are going to go privt transport - Lindi Bredenhann |
| 17 Dec 2021 - 17:41 - Received a call from 0644043498 as she just got home and her neighbour has gone into a ?Fit. SOB, Sleepy, cant keep eyes open. I advised of private billing and caller said they are unable to accept that and they will be phoning Metro. I offered to give them the number but she said she will get it herself. - Abigail Leisegang |
| 17 Dec 2021 - 16:35 - Received a call from Ndu at Netcare asking for assistance with a call in Hout bay. I said that unfortunately we are unable to assist. - Abigail Leisegang |
| 17 Dec 2021 - 16:34 - Received a call from Europ Assistance asking if we could assist with a primary call in Eerste Rivier. I said that unfortunately we are unable to assist. - Abigail Leisegang |
| 17 Dec 2021 - 16:17 - RV5(Darren) came across an adult male walking from FBH to his home- ?CVA patient. RV5 requested that RV1(David) go to assess situation and possibly give him a lift home. RV1 arrived on scene and will be giving the gentleman a lift home to Sobukwe Street in Masiphumulele. - Abigail Leisegang |
| 17 Dec 2021 - 13:52 - 0731613261 phoned as she wanted to know what day the debit order for her membership will come off. I told her that unfortunately I do not know and offered to take a message. She said not to worry and she will call back on Monday. - Abigail Leisegang |
| 17 Dec 2021 - 13:35 - Received a call from 0732650667 as he took a fall and thinks that he has broken his hand. I advised that I could send somebody to assess but if he was in that much pain they are just going to say he needs x-rays so it would be much faster for him to contact his GP for a referral letter or go straight to a hospital. He said he will be going private transport to CMC. - Abigail Leisegang |
| 17 Dec 2021 - 12:15 - Received a call from 0217870200/0217870322 as she had an account query- message passed on to Lauren. - Abigail Leisegang |
| 17 Dec 2021 - 12:06 - Telecare activation for 49 Lakeshore drive, Noordhoek- call ended as I pressed 7. Control Phoned their home number and they confirmed that everything was alright. - Abigail Leisegang |
| 17 Dec 2021 - 09:54 - 0764288129 (mem no. 9895) called asking if we do mobile covid testing. I advised that we do not and gave her the contact number for Mesh Solutions. - Abigail Leisegang |
| 17 Dec 2021 - 00:09 - A3 reported that their base radio turned off - not turning on again - D Zimmerman aware can have a look at it in the am. - Lindi Bredenhann |
| 17 Dec 2021 - 00:08 - 0725333769 pocket dial - Lindi Bredenhann |
| 17 Dec 2021 - 00:06 - RV4 came across 2 vehicle MVA between 15th and 16th avenue - no injuries - occupants of 1 vehicle walked away - fender bender. No other CMR or other services required. Control and Lorraine heard people outside (sounded like fighting) we looked but could not really make out what it was - - Lindi Bredenhann |
| 16 Dec 2021 - 18:30 - Meghan Krenzer 0748718803/ 0783129956 called as her 19month old son has been vomiting all day and is unable to keep anything down. He had a fever earlier today which seems to have gone. She wanted telephonic advice as she is worried about dehydration. I asked RV4 (Greg) to give her a call. - Abigail Leisegang |
| 16 Dec 2021 - 16:06 - Sargent Mayoyo from Simons Town SAPS 0217868646/0217868640 phoned at 09h12 asking for information about a call-Details taken and passed on to Heath. - Abigail Leisegang |
| 16 Dec 2021 - 14:52 - Received a call from SIMS 0871352449 asking for assistance with a primary call in Hout Bay. I said that unfortunately we are unable to assist. - Abigail Leisegang |
| 16 Dec 2021 - 13:48 - 0826517662 phoned as she wanted advice about her mother's SATS (90/91%)- She is not in any distress/ not struggling to breathe at all-only tired. Pt was in contact with COVID+ and has been sick for 6 days. RV6 (Clyde) spoke to caller and advised that she should to get tested ASAP and go from there and that if anything changes or if patient would like to be assessed she can phone back at any time. - Abigail Leisegang |
| 16 Dec 2021 - 10:49 - Received a call from 0790959312 as he phoned Dr Henry rooms to confirm an appointment for tomorrow but they are closed due to the public holiday and answering machine gave CMR number. He phoned us as he didn't know our number was for emergencies. He will phone Dr rooms tomorrow. - Abigail Leisegang |
| 15 Dec 2021 - 22:02 - 0712162826 rang once and hung up - tried to phone back twice but went to voicemail - Ashlee Alpes |
| 15 Dec 2021 - 11:04 - Mrs Ollis called mem 4040 + add on - wanted to know about transportation for her husband to dr CMC haematology - husband Blood levels very uneven and he is very weak (?also sickle cell disease) - might be admitted afterwards - I spoke to Heath got quote of R1355 there and can use free discharge if transporting back, confirmed with B De Meyer . (BLS) Mrs Ollis called again for now not to worry her husband is addiment to go with her son - I did also inform her of our Service calls if he needs assistance getting into the veh. She will let us know if they are going to need any help. - Lindi Bredenhann |
| 15 Dec 2021 - 09:14 - A1 out duty to Red circle to uplift eqipment - Lindi Bredenhann |
| 15 Dec 2021 - 09:08 - Sist from Peers Village Healthcare called about Mrs Helen Good - pt been having diarrhea for the last 5 days her gp was there yesterday - this am pt seems confused ?dehydrated the caller wanted us to come and assess. I asked the caller if she has spoken to the gp again this am and advise her to contact him again as he did see the pt the prev day. She is going to do so and will call us if dr wants us to transport pt. - Lindi Bredenhann |
| 15 Dec 2021 - 07:56 - A2 out duty to red circle - for service - Lindi Bredenhann |
| 14 Dec 2021 - 19:05 - Earlier today D Zimmerman gave permission for collection of meds at Dischem and to put onto CMR account for Harri - he will then do transfer for CMR - Harri and family currently in quarantine. - CMR GO |
| 14 Dec 2021 - 16:10 - Earlier today D Zimmerman gave permission for collection of meds at Dischem and to put onto CMR account for Harri - he will then do transfer for CMR - Harri and family currently in quarantine. - Lindi Bredenhann |
| 14 Dec 2021 - 13:32 - Female caller 0676032980 - wanted to know why we have not disp an ambulance out O/V for her sister as yet as she called an half an hour ago - I advised that we did not get any calls - she then said she honed 084124 - I advised that it is ER24 and not us - She then asked me if we work with a specific medical aid - I did advise yes but that currently we do not have any vehicles available and I advised her to phone ER24 back give them the reference number and follow up on the call - as we are not link to any services - The pt spoke to someone in the background and they have decided to take pt privt transport - ?premature labour - Lindi Bredenhann |
| 14 Dec 2021 - 11:51 - 0836000690 accidental dial - - Lindi Bredenhann |
| 13 Dec 2021 - 19:03 - A3 report houses alight cnr Carnie and Klipfontein in Rylands, asked to inform fire - fire aware, should be arriving onscene shortly - Ashlee Alpes |
| 13 Dec 2021 - 18:09 - A3 report houses alight cnr Carnie and Klipfontein in Rylands, asked to inform fire - fire aware, should be arriving onscene shortly - Ashlee Alpes |
| 13 Dec 2021 - 11:34 - Fender bender reported by A3 cnrs of Rhodes drive and Edinburgh drive - no injuries reported, traffic informed spoke to Karin, they will dispatch a veh. RV6 staying behind to manage traffic as the one car is unmovable - Ashlee Alpes |
| 13 Dec 2021 - 11:00 - A. Ross answered a call from Mandy 0834484863 for her gardener having seizures at 14 Ruby Terrace San Michel - known epileptic and heart failure. not accepting a private bill - logged the call with metro ( extremely delayed as it took 8 minutes to log the call with Metro call taker Ridewaan), ref 1374, Metro then phoned me back and said the area vehicle has gone back to pinelands as their brakes had failed and he would have to send someone from retreat and they currently do not have veh available - advised Mandy that I am unable to give her an ETA with regards to metro, Mandy said he has stopped seizing and is talking and her husband is able to take him privately he is know to VHW, I advised it is better to take him to FBH as FBH can always refer or transfer him up should they need to, but also you do not want him to have another seizure while the husband is driving over OKW. Mandy said her husband was phoning her now and she would advise him of the above - Ashlee Alpes |
| 13 Dec 2021 - 08:58 - A3 heading to Pete's auto to fix rear light - Ashlee Alpes |
| 13 Dec 2021 - 08:56 - RV6 and A4 at event by SVPS - Ashlee Alpes |
| 12 Dec 2021 - 16:10 - Metro called and asked if we could assist with continuous seizures at 14 Neptune, ref 1705 - advised incredibly busy but will see what i can do - spoke to H.Giloi - he said we are not going - pt threw our vitals signs monitor out the window last week - additionally we only have 1 ambulance available - Ashlee Alpes |
| 12 Dec 2021 - 10:41 - Margie ER24 called to see if we can assist for SOB and vomiting at the avenue retirement hotel ref 0380 - told her that we are very busy but will see if I can make a plan - contacted the avenue hotel and spoke to the carer - vomiting and heavy breathing, started last night, stopped and started again, she is not struggling to breathe - advised the carer I would phone back - spoke to H.Giloi, he said we can hand the call back to ER24 as we have no veh available - called handed back to ER24 and colleen and Call4Care informed - Ashlee Alpes |
| 12 Dec 2021 - 08:05 - 07:45 - RV6 mobile to event 72488 - with A1 - Ashlee Alpes |
| 12 Dec 2021 - 03:52 - Craig (CMR) phoned asking for an RV to take him home from FBH- RV1 Sent. - Abigail Leisegang |
| 12 Dec 2021 - 03:49 - Received a call @02:53 from 0628073355 for an adult male who has been stabbed. Advised of private billing and she said she will speak to patient family and call back. She never called back. - Abigail Leisegang |
| 12 Dec 2021 - 03:43 - Received a call from 0217820249 as her husbands temp is 38.1-not currently in distress/no Other serious symptoms. She has given him ibuprofen. I advised that she should give the medication a chance to work and if nothing changes/things get worse to take him to hospital/call us back. - Abigail Leisegang |
| 11 Dec 2021 - 19:14 - Bianca 0617456546 phoned from ocean view as they are still awaiting an ambulance from Metro. I advised of private billing from our side and she said that she didn't want us to go out. I advised her to keep phoning metro to follow up on call. - Abigail Leisegang |
| 11 Dec 2021 - 17:24 - Received call from metro while i was on another call, they asked if we can assist with a call in lundudno, i said we dont cover that area - Ronald Windell |
| 10 Dec 2021 - 20:57 - Received a call from 0824906469 mem no. 4948 asking for an Amelia? as she had received a call from her. I advised that there was nobody here by that name. She then called back asking about a payment and the accounts department and an outstanding bill that she has now paid, I advised that I have no connection to that but I would take down her information and get somebody to call her back on Monday. Caller seemed very confused. - Abigail Leisegang |
| 10 Dec 2021 - 06:49 - Angie called for her daughter - stomach cramps - came home prev day ++tired - had fever, tiredness, vomiting, diarrhea , headache and stomach cramps - she thought it might be her appendix due to the stomach cramps - I advised her that I can send someone to assess, but that I have to also inform her that a lot of those symptoms does tick the Covid box - I advised her that I can send someone for an assessment out but we are not able to do any test, I advised her to isolate and to if possible go for testing at FBH (pt is a FBH pt) - Lindi Bredenhann |
| 09 Dec 2021 - 19:14 - Jean called for her husband - feeling nauseous not vomiting - wanted to know what to do as the dr's rooms are closed - wanted to know if we can give injection - I explained about meds and transportation - I also gave advised OTC meds and advised if anything changes to pls call again. - Lindi Bredenhann |
| 09 Dec 2021 - 18:03 - Whatsapp call from 0829022900- call ended as it would not connect. I attempted to phone number back twice and both times it went straight to voicemail. - Abigail Leisegang |
| 09 Dec 2021 - 17:26 - 0826983828 Neil Fairley- called the wrong number by mistake. - Abigail Leisegang |
| 09 Dec 2021 - 16:38 - 0213935055 called as he needs to speak to Sybil. I advised that the office is closed but I could take a message. He said he would call back tomorrow. - Abigail Leisegang |
| 09 Dec 2021 - 16:36 - Metro flagged down A3 as A3 was going towards the mall to say that there is an MVA on oukaapse weg by Silvermine. Metro has 2 vehicles responding in that direction and will let us know if we are required. As per H. Giloi no vehicles to be dispatched as we have not received any calls and MVA is not confirmed. - Abigail Leisegang |
| 09 Dec 2021 - 13:29 - Hillary Mcqueen mem no. 8889 phoned as her husband has cut his 3 fingers with a saw. I advised that I could send somebody to assess and go from there. She asked if they could come to us, I advised that if she was going to drive all the way to us from Simons town it would probably be best that they just go straight to their Dr as it seems very likely that he needs stitches from what she is telling me. She said that they will be going to a Dr. - Abigail Leisegang |
| 09 Dec 2021 - 11:22 - 0822968197 Called as her husband has injured his back. Their doctor advised them to call us to give him a cortisone injection. I advised that I could send somebody to assess but it is most likely he will have to go to hospital. She said that he wont want that and not to worry. - Abigail Leisegang |
| 09 Dec 2021 - 08:36 - 0724561355 phoned asking if we can do a referral letter for x-rays. I advised that they will need to see a Dr. - Abigail Leisegang |
| 08 Dec 2021 - 21:26 - Mr Wiley 0661215233 called - 15 Springbok street Scarborough - 5 month old baby temp and vomiting - did give panado but vomited out - was exposed to someone Covid + 5 days ago - I advised caller that I can send someone out but explained about meds - facility etc - and concerned about temp that might go higher as the meds not staying in - I advised caller if possible to take pt to ER especially also due to the fact of the Covid + contact - the caller understood - I again advised about sending a vehicle - they will be going privt transport - Lindi Bredenhann |
| 08 Dec 2021 - 18:26 - Received a call from Megan Gardener @18:08 to ask for advice about bug bites as her and her sons are covered in them. I advised that I would ask a medic to call her back. I asked RV2 (Clyde) to give her a call for telephonic advice. He called back @18:15 and advised accordingly. - Abigail Leisegang |
| 08 Dec 2021 - 15:47 - D. Behr phoned the emergency line to ask that we phone traffic to report a broken down lorry at the corsair and kommetjie Rd intersection- spoke to Mrs Hendriks who will send a van. - Abigail Leisegang |
| 08 Dec 2021 - 11:02 - RV5 reported an MVA on the Cnr of Edinburgh drive and Struben Rd. 2x vehicles and 2x Green Females-refusing treatment. RV5 requested SAPS, Traffic and Fire. RV5 then asked to stand down Fire-spoke to nicolette. I phoned Wynberg SAPS who gave me the number of a van directly 0823787986 who first said that it was not their area and then said that the vehicles must go directly to SAPS to open a case. RV5 stood down on scene. - Jarod Echardt |
| 08 Dec 2021 - 07:48 - From prev entry- Received the number 0636872555. I gave him a call and he said that he has been suffering with this pain since yesterday. He wanted to know if he should go to hospital. I advised that it is probably best to go to hospital. I advised that I could send somebody to assess but there would be a private bill involved. He said he wants to speak to a family member and will call back shortly. - Abigail Leisegang |
| 08 Dec 2021 - 07:42 - Received a Whatsapp message from 0847243462 saying "Can give my cell number if u guys wanna call". I went back and looked at the chat and there was a message at 01:56 complaining of a lower back problem. At 01:57 it was asked if control could call pt but no call was made. I attempted to call the number- went straight to voicemail. I asked for pt cell number. - Abigail Leisegang |
| 07 Dec 2021 - 22:29 - As per previous OB entry- patient will remain at home and see her doctor in the morning if the bleeding has not stopped- she spoke to her doctor at KH who advised her of this - Abi Bussio |
| 07 Dec 2021 - 22:06 - Received a call from Almi on 0824449948- she reports she had a double phlebectomy on her shin yesterday- the wound has been covered in steri strips, bandages and a compression sock, the patient reports that the hole that the operation was performed through will not stop bleeding, she was in hospital last night with her leg elevated, when they dropped her leg this morning it was still bleeding but the hospital told her to go home and just keep reapplying bandages on it, she then phoned her doctor this afternoon because the wound was still bleeding through the bandages who advised that she did not need to worry about it because it was normal. The caller reports that she has now gone through all her bandages and gauze and has nothing else to use to cover the wound. The caller asked if it was possible for someone to come out and help her bandage her wound, i advised the caller that I would speak to one our paramedics to get some more advise on what she can also do at home so long and then i would phone her back. I spoke to Dani on RV2 who reported that she can go out and assess the situation- possibly rebandage the wound, the caller then reported that she should maybe phone the hospital as well and see what they advise about whether or not she should go back to hospital to have the wound assessed and see why it is bleeding so much. The caller reported she would phone us back in abut 5 minutes once she has spoken to the hospital - Abi Bussio |
| 07 Dec 2021 - 20:22 - Received a call from Louise who reported her 22 year old so n was running in the garden and lifted his big toe nail- it is bleeding but not badly according to the caller, she wanted to know what they can do or if they must just take the patient through to false bay hospital for assessment- I advised the caller to take her son through to FBH for assessment - Abi Bussio |
| 07 Dec 2021 - 15:56 - Earlier ER24 called for a P2 call in Tokai - at that stage we advised no veh available - Lindi Bredenhann |
| 07 Dec 2021 - 14:39 - A2 all fixed at musical cars - D Zimmerman been informed - Lindi Bredenhann |
| 07 Dec 2021 - 13:30 - A2 reports that the vehicle alarm remote is not working properly - it almost appears as if one of the buttons are faulty - he spoke to D Zimmerman and was advised to take the veh to musical cars. - Lindi Bredenhann |
| 07 Dec 2021 - 12:06 - 49 Lakeshore drive Noordhoek accidental telecare activation - Forgot to press it this am - Lindi Bredenhann |
| 07 Dec 2021 - 11:57 - 203 Simons bay Estate - Mr Wessel - accidental telecare activation - was not sure how to deactivate the call keeps on going off - I advised accordingly - Lindi Bredenhann |
| 07 Dec 2021 - 11:52 - 203 Simons bay Estate - Mr Wessel - accidental telecare activation - Lindi Bredenhann |
| 07 Dec 2021 - 09:02 - Kim called wanting to know if we have a different tel number for Medicross - I advised accordingly - Lindi Bredenhann |
| 07 Dec 2021 - 07:39 - 0217828486 called wanting to know where he can go for Covid testing I advised accordingly and also advised him to speak to his GP. - Lindi Bredenhann |
| 07 Dec 2021 - 07:01 - H.Giloi also advised the patient took her BP which was 165/sys = no indication of anaphylaxis - CMR GO |
| 07 Dec 2021 - 01:20 - H.Giloi also advised the patient took her BP which was 165/sys = no indication of anaphylaxis - Abi Bussio |
| 07 Dec 2021 - 01:18 - H.Giloi advised on previous OB entry- the patient will take an allergex now and see how things go- if nothing gets better or more issues occur then they will phone back otherwise the patient will go see her GP in the morning - Abi Bussio |
| 07 Dec 2021 - 01:12 - Received a call from Charles whps mom resides at 41 second crescent, fish hoek. The patient is a 72 year old female who has now woken up with a swollen lip, the caller reports they are not sure what could have caused it, the patient is not having any difficulty breathing and is not allergic to anything that they are aware of. The caller reports that when the patient went to bed everything seemed normal but she has now woken up with a swollen lip. I advised the caller that due to there being nothing that they believe that could have caused it then it would be difficult to treat, i advised the caller i would speak to our operations manager to see what he advises that we do. I spoke to H.Giloi and advised him of the situation, he reported he would speak to the caller to see what all we can do for the patient as the caller wants us to come out to give a medical view on the swollen lip. H.Giloi will update once he is finished speaking to the caller - Abi Bussio |
| 06 Dec 2021 - 18:53 - 0823312708 Mr Giesteira called for his wife had a fall earlier - but seems to be ok now - I did advise if anything changes to pls call again. - CMR GO |
| 06 Dec 2021 - 18:08 - 0823312708 Mr Giesteira called for his wife had a fall earlier - but seems to be ok now - I did advise if anything changes to pls call again. - Lindi Bredenhann |
| 06 Dec 2021 - 12:19 - Male caller 0714517184 - from 7 Outspan Rd called for his wife or mother (signal very bad) that possibly does have Covid - been isolating since yesterday - the caller wanted an ambulance - I asked if the pt did speak to the dr - advised that going to at 4 - pt now vomiting and sitting at the toilet - I explained to speak to the GP as that is normal Covid symptoms more than welcome to phone back if pt is in any kind of distress . Caller is going to call gp. - Lindi Bredenhann |
| 05 Dec 2021 - 18:30 - A3 reports they are assisting a motorist who has ?rear ended on the top of Ou Kaapse Weg - Abi Bussio |
| 05 Dec 2021 - 15:00 - A3 reports they are assisting a motorist who has ?rear ended on the top of Ou Kaapse Weg - Abi Bussio |
| 05 Dec 2021 - 12:52 - Sargent Van Der Merwe phoned asking for advice, they were in the middle of an arrest of the patient when the patient admitted to taken tablets as he wanted to kill himself, he has already vomited but the sargent wanted to know whether or not they need to take the patient through to hospital. I advised the Sargent it would be best to take the patient thorough to hospital to be assessed as they are not sure what he took or how much he has taken. - Abi Bussio |
| 05 Dec 2021 - 11:59 - - Abi Bussio |
| 05 Dec 2021 - 11:59 - Caller reports they have a 59 year old female patient who is sweating and feeling unwell, the caller requested we send someone out to assess the patient. I advised the caller of a private bill when he then handed the phone to the patients boss who reported she had just arrived there and will take the patient privately to FBH, the patients boss reports they are members under membership number 6285. - Abi Bussio |
| 05 Dec 2021 - 11:06 - OB entry from- 05 Dec 2021 - 10:54- i phoned the caller back and advised him that i contact metro for him or dispatch a vehicle and there will be a private bill- the caller reported that his friends are coming to fetch him and take him through to hospital - Abi Bussio |
| 05 Dec 2021 - 10:54 - Received a call from Amanda on 0836473973. The caller reports she owns 20 Bennet close ,Simons Town Guest House, Simons Town. She reported that they have a guest at the property who was in a serious accident yesterday and has pain in his ribs. I spoke to the patient David on 0662127908 who reports he was in a car accident last night in Khayelitsha, he reports that he is now experiencing pain in his ribs and having difficulty walking. The patient also reported he is a GEMS member. I advised the caller that the guest house is no longer Members of CMR. When i advised the patient of a private bill he was not to happy about accepting a private bill that is more then R1100.00 and reported that because he is on GEMS that they should pay for it. I spoke to H.Giloi who advised that we give the patient the option of contacting metro or sending out a private vehicle, when i tried to make contact with the patient the cellphone number did not ring.l I spoke to the owner of the guest house who requested Metros contact number as they dont want to accept a private bill for the patient. I will attempt to contact the patient back and give him the option of us contacting metro for him or if he would like to accept a private bill. - Abi Bussio |
| 05 Dec 2021 - 08:26 - Received a call from Michael on 0828604440. The caller reports his wife a 37 year old female is known with a tacki cardiac rhythm, the patient will sometimes experience a pain from her neck, shoulders and arms which will normally subside after about 10 minutes but the patient reports this pain has been going on for about 30 minutes and she has a pressure feeling pain in her shoulders and hands. While on the phone to the caller the patient reported that the pain has subsided and there is no need to send someone out anymore and they will phone back if they need to. Address- 20 Tahiti close, Capri.
- Abi Bussio |
| 05 Dec 2021 - 07:54 - Received a call from Gloria at Netcare911 requesting assistance with a P1 in Pelican Heights off the M5 (near Muizenburg) for a 78 year old male who fell and is reportedly very weak. I spoke to H.Giloi who advised that we are unable to assist. I advised Netcare911 that we are unable to assist. Ref 5113 - Abi Bussio |
| 03 Dec 2021 - 17:13 - Ashley reports she fell on the call she was on injuring her wrist and shoulder, tripping on a root under the pavement that lifted the Tar, ashley reporting incident to Heath call #20211203/11 - Ronald Windell |
| 03 Dec 2021 - 06:28 - 0827712664 phoned as his Mother in law passed away this morning-natural causes/in her 90's. They contacted the pt Dr who will be going to do declaration. He wanted to find out if we needed to go as well. I advised that it is either us or a Dr but both aren't required . He also asked if it was necessary to contact the police even if it was natural- I told him that he will need to phone the police. - Abigail Leisegang |
| 03 Dec 2021 - 05:19 - Received a call from Metro to assist with an MVA on the M5 near the ottery railway station. I advised that i would phone them back -I was unsure so I Spoke to H. Giloi. I then phoned back to say we were unable to assist. Ref no. 0612. - Abigail Leisegang |
| 02 Dec 2021 - 21:15 - Call from Sarah 0726614076 as her 3yo son has been sick since sun. Has a fever- viral infection. Is covid neg. He has a bad cough - has been given cough medicine. Does have ?asthma. She is not sure what else to do. I advised that unless he was in distress/struggling to breathe there was not much we can do. I said i can send someone to assess him but it would be best if he gets taken to a dr. I told her to phone back if anything changes. - Abigail Leisegang |
| 02 Dec 2021 - 12:45 - Received call from Chad Chapman saying his ex wife is threatening suicide again, he wants us to go out to her and check on her but does not have apartment number, only a pic of the flat, he wants us to go out with fire dept and break down security gate if needed, i told him only saps can do that, after consulting with T.Theron i phoned him back and told him he needs to gets saps out first and if we are needed to then call us - Ronald Windell |
| 02 Dec 2021 - 12:02 - 11:58 - Security Longbeach Mall - Lazola - 0217854574 - Person fallen outside cash crusaders - Female adult - Unknown injuries - unknown if conscious - While dispatching Lazola called back to cancel as patient has moved off and not wanting CMR assistance. - Ronald Windell |
| 01 Dec 2021 - 21:04 - 0834469675 called for AVBOB telephone number - I gave the 24hr number on google - Lindi Bredenhann |
| 01 Dec 2021 - 20:51 - 0842998961 Mrs Helfrich called - we took her husband in to TMH this am - she wanted to know if we know what ward he is in. I advised that we took him to casualty best to try the hospital again they should be able to look it up on their system. - Lindi Bredenhann |
| 01 Dec 2021 - 17:06 - Received a call from 0721511145 as her neck is ?stiff and she is SOB(Was talking in sentences). She lives in Lotus river. I advised that we are quite far away and gave her the number for ER24 and Netcare. - Abigail Leisegang |
| 01 Dec 2021 - 08:36 - Pocket dial from 0787931124. - Abigail Leisegang |
| 01 Dec 2021 - 06:28 - 0682788870 called for an adult male in OV that took a fall and possibly # his rib - Caller said that their friend that told them to phone us is a member - I told the caller that unfortunately that won't cover the pt - advised of privt billing +- costs and also gave Metro number. - Lindi Bredenhann |
| 30 Nov 2021 - 19:52 - 0682788870 called for an adult male in OV that took a fall and possibly # his rib - Caller said that their friend that told them to phone us is a member - I told the caller that unfortunately that won't cover the pt - advised of privt billing +- costs and also gave Metro number. - Lindi Bredenhann |
| 30 Nov 2021 - 12:26 - Received a call from mem 7732 As a child from her playgroup cut his finger and it seems deep. I advised that we are unable to do stitches and it would be best to take him straight to a Dr. She was happy to do that. - Abigail Leisegang |
| 30 Nov 2021 - 11:26 - RECEIVED A WHATSAPP CALL AND FACETIME VIDEO CALL FROM 0839576800- when answered nobody spoke back to me- attempted to call back and went straight to voicemail. - Abigail Leisegang |
| 30 Nov 2021 - 10:01 - Call from an unknown number looking for sister dianne at Evergreen- I advised her that she was calling an emergency line at CMR. - Abigail Leisegang |
| 29 Nov 2021 - 19:16 - Received a call from Richard at CSO requesting if we have an ambulance available in the claremont area, i advised him that we do not. - Abi Bussio |
| 29 Nov 2021 - 15:46 - 0732035914 called wanting to have the Covid hotline number - I advised accordingly - Lindi Bredenhann |
| 29 Nov 2021 - 14:57 - Telecare activation for Mr Donald - 4 The Close FH - needs a new wrist strap - I send an email to Anton to pls make contact with the client - Lindi Bredenhann |
| 28 Nov 2021 - 22:59 - I received a call from Carol on 0217886799, she reports her daughter was diagnosed with tonsillitis and is having discomfort and her glands feel swollen, she wanted to know if there was anything else that they could do for the patient as they have given her antibiotics. I advised the caller that there is not much that we can do for tonsillitis and that the best option if they are concerned would be to take the patient through to hospital to be assessed due to her discomfort, i also advised the caller that if the patient is having SOB then we are able to assist with that but we cant do much for the patients discomfort. I spoke to H.Giloi to find out if he was happy with the call that was made and phoned the caller and advised her that what i had previously said was correct, she advised that they might take the patient through to hospital to be assessed or try and wait it out until morning to see the doctor. If the patients symptoms become worse or she starts having difficulty breathing then the caller will phone us back. - Abi Bussio |
| 28 Nov 2021 - 21:41 - Received a call from Jessica on 0820534911, she advised that her 2 and half year old son has been vomiting and has a temperature of 38.7 degrees, the caller gave the patient some Carprol at about 20h50 and phoned us at about 21h30 looking for advice as the temperature has not dropped and she thinks the patient may have vomited the medication up. I advised the caller i would speak to one of our medics and then phone her back. I spoke to H.Giloi who advised that the patient should be assessed even due to the patient not being members then they can either make the decision to take the patient privately to hospital or for us to send out a vehicle so the patient does get some sort of assessment as the symptoms can be caused by any issue due to the patients age. The caller also reported the patient is not showing any signs of pain. I advised the caller of the decision suggested by H.Giloi and she advised that she would take the patient privately through to FBH as the patient is not on a medical aid. - Abi Bussio |
| 28 Nov 2021 - 18:57 - 0782601927 called wanting to know the cost of transport to FBH - advised accordingly RV and ambu fees- caller was calling for her maid that started with very strange behaviour after she received the ?vaccine - pt appears to have some kind of mental illness - the caller herself tried to convince the pt to go with her in the car - I explained to the caller how we work - if the pt does not want to go and fully aware of what is going on we are not able to force her - if aggressive would need to get SAPS involved. The caller understood and at this time does not want to spend more money as they are already paying for her bus ticket back home - I gave the caller Metro's number. - CMR GO |
| 28 Nov 2021 - 18:31 - 0782601927 called wanting to know the cost of transport to FBH - advised accordingly RV and ambu fees- caller was calling for her maid that started with very strange behaviour after she received the ?vaccine - pt appears to have some kind of mental illness - the caller herself tried to convince the pt to go with her in the car - I explained to the caller how we work - if the pt does not want to go and fully aware of what is going on we are not able to force her - if aggressive would need to get SAPS involved. The caller understood and at this time does not want to spend more money as they are already paying for her bus ticket back home - I gave the caller Metro's number. - Lindi Bredenhann |
| 28 Nov 2021 - 14:01 - 0650447391 called for an ambulance in Robertson - I advised caller of our location and gave her the 24h ambulance number for the area - Lindi Bredenhann |
| 28 Nov 2021 - 09:12 - @08:51 H Giloi reported MVA at Capri robots - no injuries - no services needed - Lindi Bredenhann |
| 28 Nov 2021 - 08:36 - A1 and RV6 arrived at Event at Kirstenbosch - Lindi Bredenhann |
| 27 Nov 2021 - 20:06 - 0723743349 female caller for her teenage son - been vomiting most of the day - would like to know if we can administer anything - I advised accordingly - she will be taking him privately to the ER. - Lindi Bredenhann |
| 27 Nov 2021 - 17:43 - Caller on 0725333769 reports her 6 year old daughter has a temperature of 38.3 and a sore neck, the caller wants to know what she can do to help the patient, the caller advised she did not give the patient any medication yet, the caller spoke to Mel on RV1 who advised the caller to give the patient some Calpol to see if that assist with the fever otherwise to take the patient to hospital. The caller does not want a vehicle to come out currently to assess the patient, she will phone back if required. - Abi Bussio |
| 27 Nov 2021 - 10:46 - DMC- ILS vehicle until tomorrow morning at 9am with Murray as ILS - Abi Bussio |
| 27 Nov 2021 - 07:58 - Received a call from a lady at 42 Upper Recreation road in Fish Hoek on 0680056872, she reported she phoned last night but nobody came out. She reported her problem has now been solved and there is no need to worry. I spoke to night control who advised no call was received from her last night. - Abi Bussio |
| 26 Nov 2021 - 17:41 - Caller is Carmel on 0834159199 reports her friend has cervical cancer, the patient resides at 11 Gerard road in Lakeside. The patient is reportedly losing a lot of blood, they have a metro reference of #0832. I spoke to the on scene caller who reported that the patient has been bleeding for the past 2 days, they do have a private vehicle but they dont want to take the patient privately incase they have to sit and wait and the hospital. The caller also reported they have been waiting for the metro ambulance since 9am this morning. I contacted metro to report the information that the on scene caller gave me and the controller has upgraded the call from P2 to P1 and they will dispatch a vehicle as soon as possible. I did also give the on scene caller the option for CMR to transport the patient but they preferred that they just wait out for a metro ambulance and will phone back if needs be. On scene contact- 0615085701- Andrew - Abi Bussio |
| 26 Nov 2021 - 08:54 - Steven from Scarborough security reports one of his guys radioed in to him to report that they have come across someone outside 114 Runciman drive in Simons town who is vomiting on the side of the road. Callers contact is 0217810103. I advised the caller to contact Metro as he could not advise me if the patient was a member or not, i spoke to H.Giloi who advised that was fine and if the caller phones back then we must get an on scene contact number and dispatch an RV - Abi Bussio |
| 25 Nov 2021 - 17:40 - Rv5 reports that Fire has managed to stop the fire and are now dampening the area down - Monique Joubert |
| 25 Nov 2021 - 16:49 - Rv5 reports that he is concerned about the size of the fire, He will be heading back toward the fire - Monique Joubert |
| 25 Nov 2021 - 16:15 - RV5 Last report due to fire in the Wetlands Sunnyvale - Monique Joubert |
| 25 Nov 2021 - 16:08 - - Monique Joubert |
| 25 Nov 2021 - 16:08 - - Monique Joubert |
| 25 Nov 2021 - 16:07 - RV5 reports fire is heading to Chapmans Bay Estate 8 PUMPS ON SCENE NO PROPERTY - Monique Joubert |
| 25 Nov 2021 - 14:14 - RV1 reports a FENDER BENDER on Nelson and 17th street towcompeny on scene no ems and any other service need on scene - Monique Joubert |
| 25 Nov 2021 - 08:12 - A2 in service, time check completed, crew Murray and Dani - Monique Joubert |
| 24 Nov 2021 - 16:47 - 36 Alleyne Yeld cres - Mel consulted, pt agreed to go to a facility or a dr after mel said that the police must get involved. Patient agreed to go to Melomed - Mel to consult with H.Giloi - Ashlee Alpes |
| 24 Nov 2021 - 12:05 - 0760728049 - Mrs Glass phoned regarding a 50 year old male, known with cerebral palsy, locked himself in his room since yesterday and refusing to come out, supposed to see his psychiatrist at CMC at 12:00 - H.Giloi spoke to caller with regards to what happens with psych patients and if they become aggressive. As H.Giloi was talking to her the line cut out, we tried to phone back with no answer - I have tried three times as well with no answer - Ashlee Alpes |
| 24 Nov 2021 - 06:58 - Dr Arendse called regarding pt at Dhow str - Psychiatric wanted more info - I advised her as per call info - - CMR GO |
| 23 Nov 2021 - 22:52 - Dr Arendse called regarding pt at Dhow str - Psychiatric wanted more info - I advised her as per call info - - Lindi Bredenhann |
| 23 Nov 2021 - 18:02 - Call from 0210548044- SPAM- went straight to a switchboard. - Abigail Leisegang |
| 23 Nov 2021 - 10:26 - A2 reports vehicle checks completed and they are mobile to Tyger wheel and tyre. - Abigail Leisegang |
| 23 Nov 2021 - 06:57 - Update on call notated 22:40 - Metro called they arrived at address but could not find anybody - I also spoke to Rondebosch SAPS - they also send a vehicle out and did not find anybody at the house. I thanked both Metro and SAPS for their quick response. - CMR GO |
| 22 Nov 2021 - 23:07 - Update on call notated 22:40 - Metro called they arrived at address but could not find anybody - I also spoke to Rondebosch SAPS - they also send a vehicle out and did not find anybody at the house. I thanked both Metro and SAPS for their quick response. - Lindi Bredenhann |
| 22 Nov 2021 - 22:47 - 0824675085 called from 25 first Avenue in FH - Wanted to know the cost of ambulance to FBH for someone that had a cast put on at FBH on the hand and now the fingers are turning blue - I explained to her how our service works - the cost for RV call out and starting cost of ambu - Non mem non med aid - She spoke to another female in the background after I asked her about the accepting of a privt bill - she said she will call back. - Lindi Bredenhann |
| 22 Nov 2021 - 22:40 - Pauline called from an unknown number - wanting to know if we can send a vehicle out to her brother he is a known diabetic 17.9HGT +-1hour ago when she took it, Normal for him 6 - he refuses to go with her as she is wanting to take him to hospital - he is verbally aggressive towards her - I did ask her if he is presenting with any other symptoms but he was not (she just said that he is not taking care of himself not eating healthy)- she then started speaking with someone else in the room (her brother) and then told me he is verbally aggressive towards her - (at the time I did not know the location of the pt) and I advised her that If I send someone for an assessment due to him being aggressive I would also need to notify SAPS - she then told me No he is only verbally aggressive - she then told me to stay on the line and I could hear her walking, she then yelled to someone (sounded like another male) to "stop him" and I could hear her saying "give me the keys" She then just said to send an ambulance - the line started breaking up and I had to ask her twice to repeat the address as I could not hear clearly - 21 Lovers walk Rondebosch - while I was still trying to talk and wanted to advise her of our location she dropped the call - due to her number coming up as unknown I was not able to call her back. I then called METRO straight away and asked if they can assist with the call - explained I do not have a call back number - call was logged under ref:2892 - I then called Rondebosch SAPS and spoke to a const Capu - explained to him the situation and asked him if he can please send a vehicle out to investigate - He said he would. I also informed H Giloi of the call. I will follow up later again - Lindi Bredenhann |
| 22 Nov 2021 - 18:29 - Received a call from Matthew 0820673392/0213800112 as he picked up a wallet with a membership card in it. Mem no 10183. Contacted the member and gave them mathews number so that they can make contact and arrange to collect it. - Abigail Leisegang |
| 22 Nov 2021 - 16:06 - Telecare activation for 1 Henley Abington circle- all in order/Test. - Abigail Leisegang |
| 22 Nov 2021 - 16:01 - Helen Hodges 0828996202 phoned as her my lifeline pendant does not seem to be working. I asked her to test it which she says she did and it did not come through to us. I passed her information on to Fritz. - Abigail Leisegang |
| 22 Nov 2021 - 13:23 - Received a call from 0823730149 for a lady on the harbor wall in kalk bay who has fallen. Pt also has cardiac issues/heart failure. Pt was fully conscious and talking so I advised caller of private billing. Pt then refused for us to go there and treat/transport her. I asked if she was sure as i would like to get pt care as fast as possible but she said she will be phoning FBH directly. - Abigail Leisegang |
| 22 Nov 2021 - 13:13 - 0217834237 called @13:11. She said that it was a false alarm. - Abigail Leisegang |
| 22 Nov 2021 - 13:01 - 0824493005 Was transferred from reception as she is looking for a similar service to ours in the tokai area. I advised that there is no other service like ours that i know of but she could possibly contact ER24 and netcare and they may be able to assist or give a name of another service who could . - Abigail Leisegang |
| 22 Nov 2021 - 10:53 - Received a missed call from 0691807013- called back and it went straight to voicemail. - Abigail Leisegang |
| 22 Nov 2021 - 08:56 - A1 being taken for a drive/mechanical check. - Abigail Leisegang |
| 22 Nov 2021 - 08:31 - Caller 0214649700 phoned for a quote for a discharge from GSH to 13 Disa ave. Gave her a quote of R2160 but told her that it could go up depending on level of treatment. - Abigail Leisegang |
| 22 Nov 2021 - 07:16 - Received a call from Uluthando at Metro( ref 0870) to assist with an unresponsive pt. I contacted on scene Tony-0822962439/0829054392- pt has been vomiting/not eating for a few days, sat night had a fall, is very weak, ?unresponsive/sleeping but is breathing normally. Phoned Metro back to say we are unable to assist at the moment. - Abigail Leisegang |
| 21 Nov 2021 - 22:27 - Received a call from 0871352449- the call ended as soon as i picked up- i attempted to call back and it appears to be another emergency service but nobody answered- the ringtone reproted no consultents answer the phone but to rather leave a voice message - Abi Bussio |
| 21 Nov 2021 - 13:43 - Accidental dial 0826505658 no medical emergency - Lindi Bredenhann |
| 20 Nov 2021 - 18:58 - Earlier today Mrs Bradshaw called for her My Lifeline button- it did not want to charge. I spoke to Fritz and then called Mrs Bradshaw back (spoke to her daughter) - explained to her what she must do while she was with met on the phone. - CMR GO |
| 20 Nov 2021 - 13:28 - Earlier today Mrs Bradshaw called for her My Lifeline button- it did not want to charge. I spoke to Fritz and then called Mrs Bradshaw back (spoke to her daughter) - explained to her what she must do while she was with met on the phone. - Lindi Bredenhann |
| 20 Nov 2021 - 13:25 - Jean from 36 Alleyne Yeld Cresc called for her son 50 Y old with Cerebral palsy, currently very depressed - she spoke to dr Valentine and was advised that she can call for an ambulance with a SAPS member transport son to Kenilworth clinic. Dr did not made any arrangements and pt is not under psychiatrist or phycologists currently - I explained to Jean about the ambu - SAPS involvement - facility and would need to be assessed and observed. She is going to try and speak to him and see if he won't go willingly with her to FBH. She did mention that we were there the other day but that was for seizures. I did advise caller that I can send someone to assess and then we can take it from there. She will call back if needed. - Lindi Bredenhann |
| 20 Nov 2021 - 08:35 - A4 in service - - Lindi Bredenhann |
| 20 Nov 2021 - 06:52 - Received a call from an unknown caller on 0614561715- reports of swan lodge building in Kommetjie is on fire- i did notify fire and they reported that they are already on scene - CMR GO |
| 20 Nov 2021 - 01:26 - Received a call from an unknown caller on 0614561715- reports of swan lodge building in Kommetjie is on fire- i did notify fire and they reported that they are already on scene - Abi Bussio |
| 19 Nov 2021 - 22:43 - received a call from Melanie on 0677523933 who resides at 53 Mi Zar, the caller reports that the patients legs are feeling stiff. The caller is unable to accept a private bill so i did give them the metro contact number and they reported they will contact metro. - Abi Bussio |
| 19 Nov 2021 - 19:03 - Received a call from Leslie on 0665393790 who is at the property 13 Columba street, Ocean View. The caller reports that the patient is a 30 year old female with an abdominal complaint, the caller was unable to accept a private bill. I spoke to H.Giloi with regards to the call and he advised that the caller needs to accept a private bill or we can contact metro on his behalf. The caller requested that we log the call with Metro and i did so with Ref 2195. - Abi Bussio |
| 19 Nov 2021 - 14:28 - Received a call from one of the sisters at Kronendal retirement in Victoria road, Hout Bay who reported they found a patient in her night wear at about 12pm lying on the floor they called Netcare and Netcare had dispatched a vehicle to them but they reported they were taking very long and requesting assistance in lifting up the patient, the caller is worried that the patient may have been on the floor since early this morning due to her being in her night wear. The caller then told me that there was a paramedic on scene, i asked where the paramedic was from and she advised he is an ECP from Netcare911, i requested to speak to the ECP who reported his name is Aiden and that he works for Netcare- he wanted to know if we had an ambulance available to assist with the patient and then advised that his ambulance was coming past UCT private and he wanted to know if we would possibly arrive on scene faster then them as he is ?CVA. Aiden reported that the patient is on Discovery medical aid and will be going to CMC, i advised Aiden that i would phone my operations manager to get their opinion on the difference in travel times from each vehicle. I spoke to Taryn Theron who advised that the netcare ambulance would definitely arrive long before CMRA as they are closer, i advised Aiden of this and while on the phone he advised that he could hear his ambulance pulling up. Aiden also advised that he has given our contact number to the facility if they struggle with netcare again, i did advise that our Response vehicles do not respond that far out of the area and he reported he would advised them of that. Netcare Ref 5254. On scene contact- Sister Tsitisi 0217917316. - Abi Bussio |
| 18 Nov 2021 - 18:59 - Alpha reports MVA on wynberg hill- no injuries on scene, crews continuing home - CMR GO |
| 18 Nov 2021 - 17:19 - Alpha reports MVA on wynberg hill- no injuries on scene, crews continuing home - Abi Bussio |
| 17 Nov 2021 - 22:41 - Call from 0712162826-rang once and said missed call. I tried to call back but it went straight to voicemail. - Abigail Leisegang |
| 17 Nov 2021 - 15:34 - received a call from 0217865714 161 Mcfarlan road simons town telecare call - phoned the the number back all in order - Jarod Echardt |
| 17 Nov 2021 - 10:54 - @10:49 received call from 0620904154 dialled by mistake - Jarod Echardt |
| 16 Nov 2021 - 19:35 - Received a call from Rose-0832709610- as we took her daughter in to hospital early hours of this morning and she wanted a direct number for the casualty unit. I advised her that we do not have any direct numbers and gave her the main number. She then asked if the crews would be able to phone them and i said unfortunately they would have to use the same number so it would not really make a difference. - Abigail Leisegang |
| 16 Nov 2021 - 19:03 - Received a call from an unknown number- called us by mistake. - Abigail Leisegang |
| 16 Nov 2021 - 14:09 - Received a call @14;06 (0837231856) PHONED BACK NO ANSWER FROM THAT NUMBER - Jarod Echardt |
| 16 Nov 2021 - 07:00 - Heather 0832709610 called wanted to know if we can give anything for a pt without transporting to hosp (nausea/vomiting). I advised accordingly. The pt does not wan t to go to hosp. - CMR GO |
| 16 Nov 2021 - 03:10 - Heather 0832709610 called wanted to know if we can give anything for a pt without transporting to hosp (nausea/vomiting). I advised accordingly. The pt does not wan t to go to hosp. - Lindi Bredenhann |
| 15 Nov 2021 - 18:04 - Pocket dial-0833006775 - Abigail Leisegang |
| 15 Nov 2021 - 16:36 - Received a call from 0848971155-pocket dial- was unable to get through to cell number so i phoned the home number and the lady who answered confirmed that everything was alright. - Abigail Leisegang |
| 15 Nov 2021 - 13:09 - Received a call from a female-0217857278- for assistance at 130 aries avenue in ocean view, when advised of private billing she asked for Metro's number. - Abigail Leisegang |
| 15 Nov 2021 - 11:52 - Received a call from Peter Willis asking for the price for us to assist his wife up their stairs for an appointment on thursday and then back down the stairs when they are home again.. He said he will call back closer to the time. I also gave him the number for Care Transport. - Abigail Leisegang |
| 15 Nov 2021 - 09:40 - Received a call from, Dr Bells rooms asking if we do death certificates as they have run out. I told her that we do not. She said that she will contact Dr Lombards rooms. - Abigail Leisegang |
| 15 Nov 2021 - 09:22 - Received a call from a lady earlier today asking for assistance to put her son into her vehicle so he can be taken to Kenilworth clinic. She wanted advice on what to do as he is not Mentally "all there". I transferred her through to Heath who advised accordingly. She will give us a call back when pt is ready and they have received confirmation from the clinic and we will send a vehicle to assist with putting him in the car. - Abigail Leisegang |
| 15 Nov 2021 - 09:00 - Received a call from an unknown number for a ?diabetic female. I advised her of private billing and she said she cannot pay. I gave her the number for Metro. - Abigail Leisegang |
| 15 Nov 2021 - 06:08 - 0768786686 called on behalf of his girlfriend (he was not sure what to do) - They were at La Perada ?Seapoint - she and a girlfriend went to the bathroom and there she was sexsualy assaulted (fondled) by a unknown male (at the time) - A friend of the caller told him about it and the suspect was pointed out to him. The caller approached the suspect and the two of them got into an verbal argument that then turned physical and he the caller was hit in the face. The caller was not sure what to do as he said SAPS was called they just sat in the parking lot and did not even get out. I asked him if his girlfriend or he spoke to the police at all. He said no - I advised him that they would need to lay a charge - from there they will be advised if examination or sexual assault kit would need to be done. I asked him if she has any physical injuries and he said no, she is just shaken up. I asked him if she does have a medical aid and also explained about Vic that have the forensic unit and deals with sexual assault cases. I also explained to him about counselling as this is vital and offered to give him a number but he said they will have someone. - I did advise him that his closest SAPS in the Bishops court area where they are currently at , might refer them back to the closest SAPS where the incident took place as they all have different jurisdictions. - Lindi Bredenhann |
| 14 Nov 2021 - 19:17 - 58 Northshore drive - accidental telecare activation - Lindi Bredenhann |
| 14 Nov 2021 - 18:24 - Greg Craig phoned to ask for Melomed Tokai number as his nephew has fallen and needs stitches- advised accordingly. - Abigail Leisegang |
| 14 Nov 2021 - 15:03 - 0825557929 called to ask for advice on which hospital to take a pt with ?appendicitis too - Mel spoke to caller and advised accordingly. - Abigail Leisegang |
| 14 Nov 2021 - 12:15 - Received a call from byron smith 0746726969 as they have come across a man having a ?heart attack/stroke along the R43 near Bot river. I explained that it is very far out of our area and gave him the contact number for ER24 and netcare. - Abigail Leisegang |
| 14 Nov 2021 - 11:41 - Received a call from 0838966783 as his mother fell this morning and hit her head, They took her to hospital and was not seen for 2 hrs so they left. I advised that i could send somebody out but we are unable to do stitches and she will need to see a dr if they are required. He said they will call back. - Abigail Leisegang |
| 14 Nov 2021 - 10:39 - Received a call from 0727577232 asking for info about a man who was stabbed in the neck yesterday and taken to FBH- I advised her to contact FBH. - Abigail Leisegang |
| 14 Nov 2021 - 10:35 - RV6 reports that event is completed and they are returning to the area. - Abigail Leisegang |
| 14 Nov 2021 - 07:24 - Correction to entry at 07:04- RV6 and A1** mob towards dalebrooke pool in kalk bay-(event) - Abigail Leisegang |
| 14 Nov 2021 - 07:08 - Received a call from an unknown number for a 97yo female who is end stage-on morphine. They reside in Southfield. He is unsure if an ambulance is needed. I gave him the number for ER24 and Metro. - Abigail Leisegang |
| 14 Nov 2021 - 07:04 - RV6 and A4 mob towards dalebrooke pool in kalk bay-(event). - Abigail Leisegang |
| 14 Nov 2021 - 07:01 - Received a call from Constable Ndumbeli on 0717381135, she reported that she is at 93 flamingo road, ocean view with an adult male who is intoxicated, the patient returned home about an hour ago where he fell and knocked his head and it was bleeding, they reported that the patient is sleeping or unconscious, the people on scene reported they did contact metro when the incident happened and received ref #2231, when i followed up with metro they advised that the call was still pending, i spoke to L.Bredenham who advised I phoned metro back to find out if they were aware that the patient was unconscious or possibly sleeping and they reported that they were not, when i spoke to the dispatcher she reported she would add the note that the patient is unconscious and that Metro 25 will be dispatched now. - CMR GO |
| 13 Nov 2021 - 23:28 - Received a call from Constable Ndumbeli on 0717381135, she reported that she is at 93 flamingo road, ocean view with an adult male who is intoxicated, the patient returned home about an hour ago where he fell and knocked his head and it was bleeding, they reported that the patient is sleeping or unconscious, the people on scene reported they did contact metro when the incident happened and received ref #2231, when i followed up with metro they advised that the call was still pending, i spoke to L.Bredenham who advised I phoned metro back to find out if they were aware that the patient was unconscious or possibly sleeping and they reported that they were not, when i spoke to the dispatcher she reported she would add the note that the patient is unconscious and that Metro 25 will be dispatched now. - Abi Bussio |
| 13 Nov 2021 - 21:25 - RV5 reports he ahs assisted the driver on Black hill and is standing free- SAPS can stand down - Abi Bussio |
| 13 Nov 2021 - 21:13 - As per notes on Call no. 20211113/17 with regards to the broken down taxi on black hill- RV5 will be assisting in getting the driver some petrol - Abi Bussio |
| 13 Nov 2021 - 18:55 - 0783129956 called wanting to know about stitches - advised accordingly - Lindi Bredenhann |
| 13 Nov 2021 - 18:43 - Earlier today Tammy from DMC called for possible call at Silvermine bird sanctuary - she will let me know as soon as she does have more info and if we are needed. James 0734741357 called advised me about a F seems to be dehydrated he assisted her from the mountain - DMC is on scene - he said he thinks she needs medical attention - He then spoke to the pt a German lady - she then told him she does not want assistance just something to drink. I advised James to monitor her and if needed to call again as I can send a vehicle but if pt is refusing treatment nothing much we can do. I called him back +-15min after this and he said he left the scene but she seemed to be stable DMC was still with her. No Further calls received for any assistance. - Lindi Bredenhann |
| 13 Nov 2021 - 09:15 - Crews - RV1 D Behr, RV2 C De Meyer, A2 Jacky and Rosario, A3 Khumbi and Jess, A4 Tyron and Princess, Control L Bredenhann - Lindi Bredenhann |
| 13 Nov 2021 - 09:14 - A3 and A4 in service - A4 out duty for O2 - Lindi Bredenhann |
| 13 Nov 2021 - 06:57 - Received a call from Nantando at Metro on 0219370500. He requested assistance with a call for an assault at 30 Palm Avenue in Sunnydale, he reported that the patient is bleeding a lot, i received the on scene contact number as 0715699352 and Ref #0326, the call was received by metro at 05h56. When i spoke to on scene he reported that his friend was attacked last night with an axe and will definitely be requiring stitches, i advised the caller that we are unable to do stitches and asked if he was able to transport the patient through to FBH, the caller understood that we are unable to do stitches for a patient and will be taking the patient privately to hospital. - CMR GO |
| 13 Nov 2021 - 06:43 - Received a call from Nantando at Metro on 0219370500. He requested assistance with a call for an assault at 30 Palm Avenue in Sunnydale, he reported that the patient is bleeding a lot, i received the on scene contact number as 0715699352 and Ref #0326, the call was received by metro at 05h56. When i spoke to on scene he reported that his friend was attacked last night with an axe and will definitely be requiring stitches, i advised the caller that we are unable to do stitches and asked if he was able to transport the patient through to FBH, the caller understood that we are unable to do stitches for a patient and will be taking the patient privately to hospital. - Abi Bussio |
| 13 Nov 2021 - 00:31 - As RV2 was booking mobile for a call he was approached at the office gates by an adult woman with her toddler who has a high fever looking for advice on what to do with the patient. RV2 advised her to take her child through to hospital so that they can assess. The walk-in will be taking her child through to be seen to by a doctor over the mountain for the fever. - Abi Bussio |
| 12 Nov 2021 - 20:20 - Received a call from Carol Rush 0839627292, she reported her son who is known with Nosebleeds has been having a heavy nose bleed for the past 20 minutes and she is not sure how else to assist the patient. I advised the caller i would contact one of our paramedics for advise and get back to her, i spoke to Clyde on RV2 who spoke to the caller and advised that they monitor the bleeding as the caller reported it Appeared to be slowing down, she will call back if required. - Abi Bussio |
| 12 Nov 2021 - 17:31 - Mr Wheeler from 26 Erica way Kommetjie called to inform Greg / David that Mrs Wheeler passed on. Dr du Toit will be assisting with the necessary. I Confirmed that it was D Behr as per disp and informed him. - Lindi Bredenhann |
| 12 Nov 2021 - 15:33 - Mrs Matthews called from Med A Polsmoor - they have an adult M that passed away in the reception area - he was waiting to go to outside hospital - had chest pain - sister Gelulu did declare +-14;55 but was advised to call us as no Dr available. I explained to the caller we also only do the declaration the dr would need to do the certification. She is going to speak to the sist again. - Lindi Bredenhann |
| 12 Nov 2021 - 11:12 - Female caller called regarding a complaint - I advised can take mess and get H Giloi to call her on Monday as he is out of office - She did not really want to speak to "Wheezy" - she then asked me if there is anybody else, I advised T Theron can take mess as she also out of office today - caller will call back on Monday - Lindi Bredenhann |
| 12 Nov 2021 - 08:58 - RV6 back to office - Lindi Bredenhann |
| 11 Nov 2021 - 12:16 - RV6 on scene in simons town-71237 - Abi Bussio |
| 11 Nov 2021 - 06:03 - @5:25 received call from 0848231934 saying her 7 yr old son has been vomiting the whole night, she asked if there is anything we could give him, told her that if we were able to give him anything he would need to go to hospital, told her to make sure he stays hydrated and that there is a bug going around, consulted with david who agreed - Ronald Windell |
| 11 Nov 2021 - 05:57 - received lifeline alert from Mrs Coomer, device showed her at airport, tried device, emergency contact and home numbers, no answer, phoned avenue hotel and they said she was going to joburg, she eventually answered device, all fine - Ronald Windell |
| 10 Nov 2021 - 13:14 - Caller kai on 0844780323 reports he is a 43 year old male reports he was trampled on by an elephant about 6 weeks ago in botswana, he spent a few weeks in the ICU and is now back at home. He is requesting assistance with putting up a drip as he is very dehydrated and his surgeon has requested that he gets fluid and has given him all the fluids and IV equipment to do it at home but he is unable to find a nurse to assist him with doing a callout to put up his drip. He has been advised on R1225.00 callout fee for ILS. He has been given the contact number for Fish Hoek home nursing and St Johns as he needs to have this done another 3 times this week and the R1225.00 quote is out of his budget. - Abi Bussio |
| 10 Nov 2021 - 08:11 - Morgan mobile with A4 to red circle to collect A3 and drop off A4 - Abi Bussio |
| 09 Nov 2021 - 21:56 - Received call from elderly lady 0761423901 (non client) saying her son who suffers from cerebral palsy has had several seizures today, we took him to CMC recently and the er dr said it was a panic attack and gave him meds but he is still not well, she spoke to the son who said he doesn't need us now, she said she would check on him through the night and call us if necessary - Ronald Windell |
| 09 Nov 2021 - 03:32 - Received a telecare activation for 161 Mcfarlane road, Simons Town. Call was ended from caller's side as i started talking. - Abigail Leisegang |
| 09 Nov 2021 - 03:03 - Telecare activation for membership 8042023- all good. - Abigail Leisegang |
| 08 Nov 2021 - 21:37 - Received a telecare activation for mem no.3536- phoned telephone number and all was good. - Abigail Leisegang |
| 08 Nov 2021 - 21:13 - Received a call from Hannelie at E/A to do a transfer from Melomed Mitchells plain to Melomed Gatesville for a female with 1/10 chest pain. She asked for an ETA and i said +-1 Hour as crews still have to get mobile and we are coming from Fish Hoek. She told me to stand down as it is only a 28min drive and 1 Hour is way too long. - Abigail Leisegang |
| 08 Nov 2021 - 06:54 - E/A called for ALS transfer Mellomed Gatesville to Mellomed Bellville - I advised that currently not able to assist (at the moment only have 1 x ALS available currently as RV2 on call) - Lindi Bredenhann |
| 08 Nov 2021 - 00:41 - Metro called for a 10Y child at 10 Nebula road OV - known epileptic having continuous seizures - I called on scene spoke to the mom Leanne she told me the child is not having a seizure at the moment did have one a bit earlier - now just sleepy - it was not continuous only the one seizure - child is a known epileptic - mom mentioned that he was at Redcross hosp on Friday after someone threw him with a rock against the head. I advised mom that Metro will send a vehicle when available unfortunately I am not able to advise her of an eta. I called Metro back and advise currently we are not able to assist. REF 2083 - Lindi Bredenhann |
| 07 Nov 2021 - 22:20 - Metro called for a 10Y child at 10 Nebula road OV - known epileptic having continuous seizures - I called on scene spoke to the mom Leanne she told me the child is not having a seizure at the moment did have one a bit earlier - now just sleepy - it was not continuous only the one seizure - child is a known epileptic - mom mentioned that he was at Redcross hosp on Friday after someone threw him with a rock against the head. I advised mom that Metro will send a vehicle when available unfortunately I am not able to advise her of an eta. I called Metro back and advise currently we are not able to assist. REF 2083 - Lindi Bredenhann |
| 07 Nov 2021 - 13:08 - Earlier today a lady walked in as Warrens pharmacy told her we could assist with loading PCR results onto a travel app. I told her that i personally have no knowledge about that and unfortunately there was nobody else here to assist. She said she would find somebody else to help her. - Abigail Leisegang |
| 07 Nov 2021 - 12:23 - Received a call from Dr Niangisi from FBH who is trying to arrange an ambulance to take an ex-military pt to GSH for a head CT. I gave him the number for the navy ops room and told him that they should be able to assist and if not to give us a call back. I advised that we are happy to assist but we do not want the pt to end up with a large bill that he did not know about/accept. - Abigail Leisegang |
| 07 Nov 2021 - 06:55 - Justin 0823066988 called for stationary vehicle on Ou Kaaps no occupants but is on a very dangerous bend - to please inform SAPS - traffic - Control phoned ST SAPS they will inform FH SAPS - CMR GO |
| 07 Nov 2021 - 03:49 - Justin 0823066988 called for stationary vehicle on Ou Kaaps no occupants but is on a very dangerous bend - to please inform SAPS - traffic - Control phoned ST SAPS they will inform FH SAPS - Lindi Bredenhann |
| 07 Nov 2021 - 03:04 - Vehicles are having problems with radio - control tried calling the NNOC - no one picks up email send - Lindi Bredenhann |
| 06 Nov 2021 - 22:23 - Accidental activation Mr Rowe Mcfarlane - no medical emergency - Lindi Bredenhann |
| 06 Nov 2021 - 18:21 - Received a call from Alister 0662699061 @18:04 For a 17yo F who vomited and has chest pain. I advised of private billing-could not accept- and then gave them the option to phone metro. Received a second call at 18:11 to say that metro was putting them on hold and if it would be possible to send one of our vehicles/ Youth camp who pt currently is was on the phone to pt parents. Caller then said that the youth camp will be taking her privately to hospital. - Abigail Leisegang |
| 06 Nov 2021 - 18:03 - Received a call from 0673787890 asking if we could go and asses the lady she cares for in Tokai and see if it's necessary to go to hosp. I spoke to Heath who advised that we could. I called her back and told her that we can go out and the starting price will be about R1000 but could go up. She said she would speak to pt family. I advised her of ER24 and netcare as well. - Abigail Leisegang |
| 06 Nov 2021 - 13:23 - Med aid details for call 20211106/5. Mrs Inez obree, GEMS med aid no. 001062466. - Abigail Leisegang |
| 06 Nov 2021 - 12:17 - Dr shani van der Merwe-0716429431- called as she wanted to find out a quote from 1st crescent to nerina gardens. I advised her of R2450. She asked if there is any possibility of getting a lower price. I told her i would speak to management but unfortunately i cannot guarantee anything. - Abigail Leisegang |
| 06 Nov 2021 - 11:41 - Received a call from 0617763141- phone was put down as i answered. Attempted to call back but went straight to voicemail. - Abigail Leisegang |
| 06 Nov 2021 - 11:32 - Declined call from E/A at 11:18 due to no vehicles available. - Abigail Leisegang |
| 06 Nov 2021 - 09:59 - Recieved a call from 0760801655 as his father had a toe amputated and the dressing needs to be changed. They have all the bandages/dressings and wife is happy to do it but they wanted to know if we offer that service. I advised that it is not really something we do and offered to give him the contact info for a wound care specialist but he said no as he was driving. - Abigail Leisegang |
| 06 Nov 2021 - 09:27 - A4 has arrived in khayalitsha for event. - Abigail Leisegang |
| 06 Nov 2021 - 08:44 - RV6 Mobile to event - Abigail Leisegang |
| 06 Nov 2021 - 08:43 - A4 mobile to event in Khayalitsha - Abigail Leisegang |
| 05 Nov 2021 - 19:14 - Female 0610257884 have her period was kicked accidentally in the stomach 2 days ago and now she is having excessive bleeding - she is on her way to the pharmacy now but wanted to know what she can take - I advised her to make contact with her gyne or even to ask the pharmacist as I am unfortunately not able to advise on what medication she can take. I did also advise her that it might also be better to make an appointment with a gyne. - CMR GO |
| 05 Nov 2021 - 16:29 - Female 0610257884 have her period was kicked accidentally in the stomach 2 days ago and now she is having excessive bleeding - she is on her way to the pharmacy now but wanted to know what she can take - I advised her to make contact with her gyne or even to ask the pharmacist as I am unfortunately not able to advise on what medication she can take. I did also advise her that it might also be better to make an appointment with a gyne. - Lindi Bredenhann |
| 05 Nov 2021 - 12:57 - 12:35 - Calvin from ER24 - Called in a call for a Male adult - Seemingly suffering with depression - No injuries to self / non violent - Advised would call caller on scene to obtain more details before accepting the call - Called Charlene on scene on 0217120000 - Charlene became aggressive on the line and swore at me - Advised we are a different service trying to assist - She stated that she had called regarding a different patient and ER24 have given the incorrect info. Advised that we could assist if she could give the info, she became more aggressive and I advised her to call ER24 back then, she then put down the phone on me. 12:47 - Calvin at ER24 then called with the correct info - Pt having difficulty breathing - No other info available as Charlene continuing to be rude and aggressive to them as well - REF# 0569 - Address: 1 Ardleigh Road, Retreat. - While busy loading the call - Calvin called back to cancel as caller on scene not happy with ETA time from Fish Hoek. - Lindi Bredenhann |
| 05 Nov 2021 - 10:40 - RV5 out duty to for meeting - Lindi Bredenhann |
| 04 Nov 2021 - 21:31 - Received a call from Mrs James on 0763563002 who resides at 9 Suring court, Milky Way, Ocean View. The caller reports her 18 year old son was stabbed at about 16h30, the patient reportedly has been hit and stabbed in the chest, head and other places. The patient has been with the caller since he was stabbed and reports he is now having difficulty breathing. I spoke to H.Giloi who advised that the caller needs to accept a private bill or we must give them metros contact number. I phoned the caller back and advised her of the private billing and she was not sure when she would be able to pay for it, i also gave her metros contact number who she will be contacting. - Abi Bussio |
| 04 Nov 2021 - 20:41 - TOC- 20h38. Alpha 3 has spotted something or lights that appear to be off the trail or road on Ou Kaapse Weg. They were on route home from hospital and have stopped to turn around and investigate. RV2 has stopped on Ou Kaapse and awaiting sit rep. A3 still investigating and reports ?group walking along the trails. A3 confirms it is a group that appear to be walking up the trail along Ou Kaapse Weg in case we receive a call. - Abi Bussio |
| 04 Nov 2021 - 12:03 - Accidental activation Telecare 1 Reagan park way NHM - all good - Lindi Bredenhann |
| 04 Nov 2021 - 11:44 - RV5 out duty - Toyota - Paarden Eiland and Montague gardens - Jarod Echardt |
| 04 Nov 2021 - 09:40 - A4 in service and out duty to tyger wheel - Lindi Bredenhann |
| 04 Nov 2021 - 08:39 - A3 in service - Lindi Bredenhann |
| 02 Nov 2021 - 21:41 - @19:00 received call from 0747684594 saying she thinks her mom is having a stroke, said non clients, explained there will be a private bill, she said she will phone metro, gave her metros number, told her to get a ref number and that if metro dont have a vehicle for a p1 they normally phone us to assist - Ronald Windell |
| 02 Nov 2021 - 19:08 - Received a call from a caller that wanted to inquire about her father who we went out to in muizenberg earlier today for possible high blood pressure as the patgient has taken his medication and still has a BP of 174/108 . advice given by H.Giloi- patient going to Tokai medi-cross as patient BP is still high after he has taken his medication. - CMR GO |
| 02 Nov 2021 - 12:22 - Received a call from a caller that wanted to inquire about her father who we went out to in muizenberg earlier today for possible high blood pressure as the patgient has taken his medication and still has a BP of 174/108 . advice given by H.Giloi- patient going to Tokai medi-cross as patient BP is still high after he has taken his medication. - Abi Bussio |
| 02 Nov 2021 - 08:09 - Received a call from Christopher clark who is a part of the Noordhoek community forum and they are setting up a security site for noordhoek with statistics and wanted to know more information with regards to seeing CMR vehicles and NSRI vehicles near the dunes on Noordhoek beach yesterday, he wanted to know if it was a security related issue and if noordhoek should be aware of it. I advised him that i would had his information over to our operations manager- H.Giloi which i did and have him contact him back if we can supply him with any information - Abi Bussio |
| 01 Nov 2021 - 23:16 - Received a call from Srgt Van der Berg as she received a call from a lady complaining of chest pain and high BP. They did not have an on scene contact number. I advised that there is not much i can do from my side as they have not called us and i cannot speak to pt directly. Srgt said she will send guys to the house to see if they can find out more info. - Abigail Leisegang |
| 01 Nov 2021 - 21:42 - Received a call from Harris-Metro- to assist with a male having seizures. Ref 2053. I phoned on scene contact 0780098559 and she said that the son had been having seizures but there was also a female pt who had been in a fight with son. Both pt cons. Son not currently seizing. Spoke to H. Giloi as i did not feel that it was a P1. I told metro that we were unable to assist. - Abigail Leisegang |
| 01 Nov 2021 - 19:10 - Received a call from 0834610275 as his 4yo took a plastic alice band off of her head and it broke and hit her in the eye. He wanted to know if we were able to see if there was a laceration. I spoke to clyde who confirmed we were unable to. I told caller that his best option is to take her to the hospital. - Abigail Leisegang |
| 31 Oct 2021 - 23:57 - Received a call from Constable Ngayo for n ?emergency in RedHill D camp. I gave him the contact details for Metro - Abigail Leisegang |
| 31 Oct 2021 - 21:13 - Received a call from 0826514104 @21:04 as earlier today he went snorkelling and swallowed a ?few mouthfuls of water. Danielle spoke to him and advised him on what signs/symptoms to look out for as he is currently complaining of a cough/irritation/uncomfortable feeling. - Abigail Leisegang |
| 31 Oct 2021 - 21:09 - Received a call from 0826514104 @21:04 as earlier today he went snorkelling and swallowed a ?few mouthfuls of water. Danielle spoke to him and advised him on what to look out for. - Abigail Leisegang |
| 31 Oct 2021 - 19:39 - Received a call from Russel Human @19:33 with regards to the Water being off. He wanted to let us know that he has spoken to the manager and they are checking the main lines and the water should be on within +-30mins - Abigail Leisegang |
| 31 Oct 2021 - 19:32 - Received a call from Donna 0764277771 @19:27 as she is staying in Capri and she thinks she may have heard a car accident on kommetjie road near Masi but is not sure as she cannot see anything. No vehicles dispatched as no other calls received at time and as it was not confirmed. - Abigail Leisegang |
| 31 Oct 2021 - 17:44 - Received missed call from 0721284007, called back, no answer - Ronald Windell |
| 30 Oct 2021 - 23:21 - Female caller 0632130451 called for her father - he had a CVA a couple of days ago and now is in pain. Caller is not on scene - non members advised of billing - also gave Metro Tel number - caller was standing where there was a lot of background noise (people, music) I had to ask her to please move to a area where I can hear her and she could hear me as it was to noisy. - Lindi Bredenhann |
| 30 Oct 2021 - 16:24 - Received a call from 0728710179 as it was the number given by the answering machine at the Drs rooms in Kommetjie. He said that his baby is sick-not an emergency. I gave him the contact number for Longbeach medical centre. - Abigail Leisegang |
| 30 Oct 2021 - 14:51 - Dea Read, Mem no.2399, called as his wife has become ill and he thinks it may be covid related. He wanted to find out if we do covid testing. I told him that unfortunately we do not but i gave him the number for Mesh Solutions. - Abigail Leisegang |
| 30 Oct 2021 - 09:21 - Received a telecare activation for 20 Northshore, mem no. 8042008. I pressed 7 for 2-way communication, spoke and no one answered. The call was then ended/cut off. - Abigail Leisegang |
| 30 Oct 2021 - 07:04 - LATE ENTRY - A4 reported a fire when coming from call early hours this am - close to parking area by Peers Cave ou Kaaps - Control logged it REF -1001131594 Fire - Fire did call back could not find anything - possibly was put out by woodcutters that stays close to the area. - CMR GO |
| 30 Oct 2021 - 06:38 - LATE ENTRY - A4 reported a fire when coming from call early hours this am - close to parking area by Peers Cave ou Kaaps - Control logged it REF -1001131594 Fire - Fire did call back could not find anything - possibly was put out by woodcutters that stays close to the area. - Lindi Bredenhann |
| 29 Oct 2021 - 20:28 - Tamrin from 92 Jefferson Road 0824593726 called for advise - wellbutrin 300mg taken by her almost 2 year old son +-15 min ago - pt is not presenting with symptoms except for crying - I asked D Steyn to pls make contact with pt as I am not familiar with the meds - I did also advise the caller that I will get a paramedic to call her - D Steyn spoke to the caller - spoke to the poison info centre and they also advised that the child must go to ER for assessment and observation - When D Steyn spoke to the caller the second time she said that they are on their way. - Lindi Bredenhann |
| 29 Oct 2021 - 14:52 - A3 reports that while driving up to forensics at VIC They drove over a rock in the road with the back wheel and it has caused a few scratches on the bottom of the vehicle. A3 will inform RV5 once completed at hospital. - Abigail Leisegang |
| 29 Oct 2021 - 12:59 - Received a call from a teacher at Little stars in sun valley as 2x 4Yo ran into each other and the ones tooth went into the others eye area. She wanted to know if the child needed a tetanus. I spoke to T. Theron who advised that the child should not require a tetanus shot until the age of 10. I advised the caller of this and told her that if her or the mother have any concerns to go to a pharmacy/phone their GP for further advice. - Abigail Leisegang |
| 29 Oct 2021 - 09:47 - Received a telecare activation for 47 Lakeshore drive, Lake Michelle. The call ended before i was able to press 7 for 2-way communication. I attempted to call them on their home and cellphone number and was unable to get through. - Abigail Leisegang |
| 28 Oct 2021 - 17:51 - Oliver from EA calle for a quote transfer BLS 82 Frederick str to Parow day hospital (post operation clips to be removed) return trip - Not able to advise if ambulance able to wait - if not able will have to return and will inform when pt is done to disp - as per B De Meyer R3500 one way - did call Oliver back and gave him the qoute - CMR GO |
| 28 Oct 2021 - 14:14 - Sister from Masi Clinic (Mabasi) called wanting to know if we can assist with a 5 week baby cough 2 days - blocked nose 3 days resp rate 60 HR 118 resp, temp 37 - Metro Ref 1207- Control spoke to Metro call logged as P3 ambu still pending - I called the caller and advised currently not able to assist. - Jarod Echardt |
| 28 Oct 2021 - 11:40 - Oliver from EA calle for a quote transfer BLS 82 Frederick str to Parow day hospital (post operation clips to be removed) return trip - Not able to advise if ambulance able to wait - if not able will have to return and will inform when pt is done to disp - as per B De Meyer R3500 one way - did call Oliver back and gave him the qoute - Lindi Bredenhann |
| 26 Oct 2021 - 18:19 - Telecare activation for Mrs Thomas- everything is alright- load shedding activation - Abi Bussio |
| 26 Oct 2021 - 17:01 - RV1 reports while on route to a call she came across an MVA between the capri robots and four way robots- reports no injuries on scene - Abi Bussio |
| 26 Oct 2021 - 12:25 - RV1 reports while on route to a call she came across an MVA between the capri robots and four way robots- reports no injuries on scene - Abi Bussio |
| 26 Oct 2021 - 09:44 - Telecare call from Mrs Graham all in order - Abi Bussio |
| 26 Oct 2021 - 02:23 - Call from Nazeema at silvermine village saying of the residents got a fright when the power when off and fell out of bed, has a small cut on her ear witch was bleeding but has stopped, all her vitals are normal, she is asking if she should just monitor, I told her to monitor pt and call us if needed - Ronald Windell |
| 25 Oct 2021 - 16:45 - 0824671940 Johann Coetzee phoned about advice for his worker who got something in his eye - advised best to go to FBH as they have the equipment and meds necessary to check and see what is in his eye and remove it. - Ashlee Alpes |
| 25 Oct 2021 - 16:29 - Gentleman phoned checking the numbers for the emergency line - provided them. - Ashlee Alpes |
| 25 Oct 2021 - 16:25 - Transfer for Mrs. Voysey has been canceled for the 3rd of November - Ashlee Alpes |
| 25 Oct 2021 - 15:32 - 0217829541 - accidental dial - Ashlee Alpes |
| 25 Oct 2021 - 14:30 - Gentleman phoned checking the numbers for the emergency line - provided them. - Ashlee Alpes |
| 25 Oct 2021 - 12:13 - 12:06 - Telecare: Mr & Mrs Futcher - 49 Lakeshore Drive, Lake Michelle - No answer on the machine - Called Mr Futcher on 0829252597 - They are not at home - All is fine - Been having issues with the machine due to load shedding etc. - Morgan Will |
| 25 Oct 2021 - 10:39 - 10:27 - Called by Jill - 0213910717 / 0845876072 - Requesting quotation for a transport: Faircape Tokai Estate to 7 Elrin Road, Southfield - 79yos Male adult, post COVID (hospitalised in August) now clear and returning home - Is now immobile requiring ambulance to transport - BLS no attachments - Quotation given of R2450.00 - Transfer would be for Friday 29/10/2021 - Will await confirmation if quotation accepted - Morgan Will |
| 25 Oct 2021 - 09:31 - 09:21 - Received call from 0726299670 - No response on the line when answered / could hear a dog barking in the background of the call - Came up on CMR database as a Pauline Jackson - Inactive - Address: 4 Elm Close, Silverglades - Attempted to call back x 2 and tried the landline number provided - inactive. H. Giloi called a third time and Mrs Jackson answered - No emergency, looking for a number to contact FH Medicross. All sorted - Morgan Will |
| 25 Oct 2021 - 06:21 - Received a call from OV/SAPS at 01:38 for a man who had been shot in the shoulder. I asked if they had contacted metro at all. He said no but he will do that. I asked about cons/talking/bleeding etc but he did not answer and said he would phone metro. I said to call back if needed. - Abigail Leisegang |
| 24 Oct 2021 - 21:49 - @21:48 Yolande from call #20211024/12 as she wanted to know what happened with the pt. - Abigail Leisegang |
| 24 Oct 2021 - 06:42 - A3 informed me that while on the way to a P1 call they hit a dove on noordhoek main road. - Abigail Leisegang |
| 23 Oct 2021 - 21:49 - received a call from 0826680840 for a PVA on the M3 just before the ladies mile turn off direction Muizenburg. I gave her the numbers for ER24 and Netcare and asked her to please call us back ASAP if they are unable to assist. - Abigail Leisegang |
| 23 Oct 2021 - 06:57 - 0827952697 called for her daughter 20y - been sick since Tuesday - been treating with OTC meds since - last night having coughing fits. I advised to see gp ongoing for such a long time and not getting better. - CMR GO |
| 23 Oct 2021 - 06:56 - 0827952697 called for her daughter 20y - been sick since Tuesday - been treating with OTC meds since - last night having coughing fits. I advised to see gp ongoing for such a long time and not getting better. - Lindi Bredenhann |
| 22 Oct 2021 - 17:59 - Received a call from 0826630155 (in constantia) asking about options as her husband is schizophrenic and has an issue with his legs but refuses to be treated/transported. She wants him transported against his will. I advised that she should try to get a doctor to do a house call. She said that his psychiatrist will be back next week and will be able to order an ambulance against his will as he is not capable of making decisions for himself. I said that it would probably be best as otherwise the police will have to be involved. - Abigail Leisegang |
| 22 Oct 2021 - 16:14 - received a ?pocket dial @16:13 from 0723614266 - Abigail Leisegang |
| 22 Oct 2021 - 16:13 - Received a ?pocket dial from 0718853872 @15:53 - Abigail Leisegang |
| 22 Oct 2021 - 10:16 - Received a call from Hanli Geel/0712406858/ mem no. 10240. She wanted to find out if she had used all her free transports. I said that she had used the free discharge but transport to hospital is covered. Her dad's tube in leaking/infected, he is confused and weak and incontinent. She is trying to figure out what to do. I advised that i could send someone to assess and possibly transport to hospital but she said she will try to get hold of his doctor. I told her to call back at anytime if needed. - Abigail Leisegang |
| 21 Oct 2021 - 21:57 - Received call from Mr moore saying we can cancel the carry, he managed to get up the stairs - Ronald Windell |
| 21 Oct 2021 - 18:40 - When dispatched to call #20211021/11 A4 would not start. A2 was then dispatched to call instead. RV2 jump started A4 and A4 was sent to call #20211021/13. - Abigail Leisegang |
| 21 Oct 2021 - 15:55 - Received a call from 0833588415 @15:15 asking if we can assist with a transfer from Faircape Tokai to Arlington Cout in muizenberg for an elderly male post #femur as it was too painful to go via car. I said that we can assist and gave a quote of R3050. She then asked what it would be if she quickly joined as a member- i advised that it doesn't really work like that. She said that she would call back in 5mins to confirm. As of 15:55 i have not yet received a call back. - Abigail Leisegang |
| 21 Oct 2021 - 15:04 - Accidental call from 0834433525 @14:00. - Abigail Leisegang |
| 21 Oct 2021 - 14:01 - Accidental call from 0834433525 @14:00. - Abigail Leisegang |
| 21 Oct 2021 - 12:08 - Received A telecare activation for 49 Lakeshore drive- mem no. 8042023. When I pressed 7 for two way communication it got cut off. - Abigail Leisegang |
| 21 Oct 2021 - 08:54 - Received a call from 0833099487 saying she is SOB and thinks it is covid related. She wanted to come in to us. I advised that we would usually send someone out to her and i asked if i can send someone to her to help. She said no because she is busy at a job and she will phone back. I advised her to please phone back asap if anything changes. - Abigail Leisegang |
| 20 Oct 2021 - 14:59 - Paul 0791001950 called for his neighbour - 69Y M appears weak, sweating, drowsy - he is a very stubborn man as per caller but the wife is getting very worried as he has been like this for a couple of days already - pt is on Discovery - I advised Paul can most definitely disp someone out, explained about privt billing and med aid and claiming - did advise that they don't have to worry now about pmt as the pt is our first priority - he is going to speak to the neighbour and will call again. - Lindi Bredenhann |
| 20 Oct 2021 - 13:24 - Earlier call from Living hope Capricorn requesting an ambulance - Caller said that there is a F that is having a TIA - I asked how she is presenting - hot, dizzy and shaky - I asked the caller what makes her think it is a TIA - her reply was that the pt said so. I advised the caller that I can send an ambulance but unfortunately they do not have the add on and if we transport there will be a private bill. The caller then said they are going to contact the normal ambulance service. (She did also say that it was a friend of one of the staff members) - Lindi Bredenhann |
| 20 Oct 2021 - 13:16 - A3 reports that the handbrake is a bit sticky will notify Darren Z. - Lindi Bredenhann |
| 20 Oct 2021 - 13:14 - A - Lindi Bredenhann |
| 20 Oct 2021 - 06:19 - Received a call from T.Theron- Monique on Alpha 3 has been booked off. - Abi Bussio |
| 19 Oct 2021 - 23:40 - Received a whatsapp from 0825719441 and i phoned the caller who reported her 81 year old mom has been vomiting for the past hour, the patient does suffer from nausea often and does vomit when she gets anxious (the patient has reportedly been anxious today) but it appears to the caller that it has only been getting worse over the past hour instead of getting better like normally. I advised the caller i would speak to one of the paramedics on call and advise her of what they report should take place. i spoke to Clydee on Rv2 who reports best option would be to try and crush up the nausea talet and combine with liquid to see if that will help the patient keep the tablet down otherwise she should go through to hospital for further assessment. I advised the caller of this and she reports she will attempt to get the crushed tablet in some form of liquid for the patient to try and keep down otherwise they will take the patient to hospital. - Abi Bussio |
| 19 Oct 2021 - 22:06 - Received a whatsapp from 0825719441 and i phoned the caller who reported her 81 year old mom has been vomiting for the past hour, the patient does suffer from nausea often and does vomit when she gets anxious (the patient has reportedly been anxious today) but it appears to the caller that it has only been getting worse over the past hour instead of getting better like normally. I advised the caller i would speak to one of the paramedics on call and advise her of what they report should take place. i spoke to Clydee on Rv2 who reports best option would be to try and crush up the nausea talet and combine with liquid to see if that will help the patient keep the tablet down otherwise she should go through to hospital for further assessment. I advised the caller of this and she reports she will attempt to get the crushed tablet in some form of liquid for the patient to try and keep down otherwise they will take the patient to hospital. - Abi Bussio |
| 19 Oct 2021 - 14:02 - A3 reported that their stretcher is not engaging. D Zimmerman is aware and did inspect it. - Lindi Bredenhann |
| 19 Oct 2021 - 08:03 - Michelle called for her aunt stays at 48 1oth Avenue FH - she had a fall during the night and did injure herself - they are not able to get into the house - I advised I can send someone but we would then need to break an entry with her permission and SAPS would also need to be informed. She then said that Murray is trying to arrange with his uncle (locksmith) to come and open the door. I asked her to please keep us informed as I can then disp astance. She will do so. - Lindi Bredenhann |
| 18 Oct 2021 - 12:14 - a client contacted CMR on the office line with regards to an emergency. as the line was bad and i was unable to hear the patient clearly i phoned the patient back after the line went down. i attempted several times to call the client back. line constantly engaged. no success with contacting the patient back. - Thomas Vermaak |
| 18 Oct 2021 - 11:06 - Client phoned for a private quotation, Spoke to morgan with regard to a rate for transportation from 3 Whalers road, Seaforth to Living Hope Kommetjie. Client has not answered phone after several attempts to contact her back. (client - Gail 0827325909) - Thomas Vermaak |
| 18 Oct 2021 - 10:15 - 20211018/03 - Multiple calls came in at once, made a mistake with the km on call. - Thomas Vermaak |
| 17 Oct 2021 - 10:50 - Natasha from metro contro phoned and asked if we received a call for a collapse unresponsive in Kirstenhof - advise it is not our area - she said she is aware and just wanted to confirm as the caller said she phone us - advised we have not been called - Ashlee Alpes |
| 17 Oct 2021 - 09:51 - Taswell 0646868468 - he is on his way to a maternity, BBA, he has no info, he mother phoned him - 40 Mars Way, Ocean View. Advised of private billing and Metro - he will phone back - advised him to please contact me if baby and/or mom not doing well - pt comes first, billing can be sorted out later - Ashlee Alpes |
| 17 Oct 2021 - 09:42 - 0792709901 - telecare went off - was very soft and could not hear the address - number not on database - tried to phone back twice. - Ashlee Alpes |
| 16 Oct 2021 - 18:50 - Received call from 0217861307 asking advice for a 22month old running a fever, got Dani (ALS) to speak to mom and gave her advice - CMR GO |
| 16 Oct 2021 - 18:50 - Received call from 0217861307 asking advice for a 22month old running a fever, got Dani (ALS) to speak to mom and gave her advice - Ronald Windell |
| 15 Oct 2021 - 22:36 - Received a call from 0945332903, mem no 9522. ?accidental. Called number back and call was ended by caller while i was speaking. Received no call back. - Abigail Leisegang |
| 14 Oct 2021 - 14:58 - D Behr mob to 96 Highway rd Fish Hoek - To show Mrs Keenan how to work her SATS monitor as she does not know and when she bought it was not explained. Mrs Keenan's husband tested negative for Covid but did have the symptoms (+- 2 weeks ago) and she was advised by the GP to monitor his SATS. In general he is not a very healthy man. Mem 9968 no add on. D Behr advised to please just screen again - Lindi Bredenhann |
| 14 Oct 2021 - 09:44 - 09:43 - Telecare: Shirley Johnson - 52 Riverside Road Silverglades, Fish Hoek - Test - No emeregency - Lindi Bredenhann |
| 14 Oct 2021 - 09:41 - 09:34 - A3 reported MVA - Corner Clairvaux Road and Main Road, Kalk Bay - taxi vs BMW - No injuries but traffic affected - Contacted Traffic services and they will dispatch to the scene - Lindi Bredenhann |
| 14 Oct 2021 - 08:30 - Female caller 0824965575 called - tachycardic since earlier this am - +-200 bpm now down to 110 bpm but not subsiding - caller said 9 Years ago something similar happened and she was given meds but it subsided completely - she wanted to know if she must see a dr - I advised best to see a dr as something might have triggered it again or something else might be going on - she most likely is going to need to be monitored and might even be put back on meds. - Lindi Bredenhann |
| 13 Oct 2021 - 18:26 - Received a call from Megan 0827671801 @18:11, as her daughter stuck an earbud in her ear earlier this afternoon and has been crying non -stop. I advised that there was not much we could do and it would probably be best if she see a dr. She asked to send someone anyway. Received a call again at 18:20 to say that the child is sleeping and that its not necessary for us to come out. - Abigail Leisegang |
| 13 Oct 2021 - 17:39 - Accidental call from G mills @17:31. - Abigail Leisegang |
| 13 Oct 2021 - 14:34 - Received a call from Mr Paul Warmeant, mem no. 6017, who has been stung by a bee. He says he is allergic but it has been 20mins and he has had no reaction. I offered for someone to go and assess him but he said he will call back if needed- he just wanted us to be on standby. TOC 14;29 - Abigail Leisegang |
| 13 Oct 2021 - 10:52 - RV5 requested that i report a sink hole at the corner of Queens Rd and Waterfall road in Simons town. Contacted them at @10:34. REF no. 400701666 - Abigail Leisegang |
| 13 Oct 2021 - 10:33 - Received a call from Anita at Dr van der Merwe's rooms for a transfer from Flora house to CMC Ward D6 to see a Dr Milda. Phoned NOK and they advised that they were not aware of A transfer and would have to call me back. Quote is R2350(special rate). - Abigail Leisegang |
| 13 Oct 2021 - 08:46 - @08:41 Received a call from Sandi Larkan 0828241421 as her mom, mem no 6317, had fallen and was unable to get up. Injuries unknown. Then received another call @08:44 to say that we are no longer required as her husband is going to assist her. - Abigail Leisegang |
| 12 Oct 2021 - 16:52 - received a call from 0799023663 no one on the other side of the call - we did call the number twice no one answered the call - caller did phoned back was a accidental pocket dial (no emergency) - Lindi Bredenhann |
| 12 Oct 2021 - 13:37 - Dr Payne from FBH called wanting to know about a pt that needs transportation home - pt is O2 dependant and does have a O2 machine at home - he wanted to know if there is going to be a cost involved - I advised if non member there will be - I also did advise that I would need to speak to the family members to advise of pmt and quotation. - Lindi Bredenhann |
| 12 Oct 2021 - 11:56 - Webdisp E/A came through for transfer N1 City - declined no vehicles available - Lindi Bredenhann |
| 12 Oct 2021 - 11:08 - 11:00 - Received call from Ana Els - 0733556807 - Male adult (homeless man) - Was assaulted yesterday and seems to have a head injury - Still seems to be bleeding from the wound - He is sitting on the steps at the Dalebrook Pool in Kalk Bay - She has called 107 center this morning but are still waiting for an ambulance - Security guard will be there with the man - His name is Mkokwa (0642259610) - Advised that we will attempt to get hold of Metro and follow up on the call with them - REF# 1001118120 - Morgan Will |
| 12 Oct 2021 - 09:05 - RV6 and RV5 at Special forces event for standby in SimonsTown - - Lindi Bredenhann |
| 12 Oct 2021 - 08:52 - Tears called doing Rabies vaccines today will call if CMR is needed for pt's with reactions will start from about 10:30. - Lindi Bredenhann |
| 11 Oct 2021 - 19:06 - RV6 completed at Noordhoek Vet - all good with vaccinations at VET - CMR GO |
| 11 Oct 2021 - 17:30 - RV6 completed at Noordhoek Vet - all good with vaccinations at VET - Lindi Bredenhann |
| 11 Oct 2021 - 16:58 - RV6 is at Noordhoek Vet for standby event 70221 km - Lindi Bredenhann |
| 11 Oct 2021 - 10:59 - Mrs Fairbanks 0217823813 / 0849512823 called for her mother - Initially I thought caller wanted to transport her mother to a dr's room but then she said the IMM - I advised we can do that and also explain the option of assisting mom into the vehicle for her to take mom down to the facility. I did explain that if we assist mom into the vehicle we would not be able to assist at IMM, she would need to ask personnel their to assist. If mom is finish we can assist again at home to get her out of privt vehicle or transfer mom back to house and that will then fall under transfer (option of billing or free discharge) Mom is 98Y have AF - SOB (?CCF) getting more severe and not sleeping (hyperactive). The caller went to the pt's dr on Friday at his office - she was advised by Dr Van Der Walt that he would like to see the pt today at IMM at 11:30. As the caller is 70 she is also not able to assist mom anymore. When the caller advised me that it is a appointment I then advised that that will then fall under transfer as not a primary call. The caller then said that for primary calls her mother does have a privt and military policy - and she joined us and was told that we can assist in getting her mother to the southern (close by ) facilities. I advised the caller that I would need to clear this with my supervisor as only primary calls are covered under the add on (no charge) - all other will be booked as transfers. I did advise I will get back to her - I spoke to B de Meyer and also D Zimmerman - D Zimmerman advised we can do this one for her but she needs to understand that it is only a once off deal - I also spoke to Mark as per D Zimmerman and advised him that the caller might have understood the add on - ambulance transportation incorrectly - he will speak to Fritz and will make contact - While I was busy on another call the caller called back and spoke to M Will and advised that 2 Mill ambulance is going to assist with the call. - Lindi Bredenhann |
| 10 Oct 2021 - 07:43 - RV1 reports patient with ?spider bite will be going with a metro ambulance around the corner from RV1 through to FBH - Abi Bussio |
| 10 Oct 2021 - 07:33 - RV1 reports she is busy treating a patient with a possible spider bite- the patient was on route to FBH with private transport but Traffic and SAPS is refusing for them to pass. Rv1 will advise shortly on further treatment - Abi Bussio |
| 09 Oct 2021 - 19:36 - Received call from Simons town saps saying there is a person bleeding out on red hill in camp c, there are not on scene, Abi told them they have to phone Metro first - Abi Bussio |
| 09 Oct 2021 - 11:18 - Received a call from a lady in Kommetjie, she reports that she owns a cottage in Kommetjie and occasionally rents/lends it out to family and friends, she wanted to know if they could still use CMR services if required and what the cost would be. I advised the caller that the call out fee is R1040.00 and that excludes transport and can change on patients treatment, the caller then asked what the standard CMR membership cost is and I advised her that i do not know the cost as I am in the emergency department. She then reported she does not want people to benefit from her membership and said she will call back if required. - Abi Bussio |
| 09 Oct 2021 - 11:13 - Received a call from Dr Natal at FBH, she reports that she has tried to contact H.Giloi, T.Theron, D.Zimmerman and messaged on the FBH group about a pending transfer from FBH to Mowbray- a patient in fetal distress. The call has been pending with metro since 7am on reference #0269. The caller reports patient CPD and has been given salbutamol, the caller wanted to know if we could find out about assisting with the transfer. I contacted Metro who reported that Ambulance 120 was on route. I did inform Dr Natal about this and she said then all is good from her side and she no longer requires our services. - Abi Bussio |
| 09 Oct 2021 - 07:41 - Received a call from Sister Martha at Kingsburg Hospital, she requested a quote for an ILS patient from Kingsbury to Victoria hospital. I quoted her R4240.00 for the first hour and then R1005.00 for every 15 minutes there after. The caller reports she needed to speak to the patients family member and she would phone back if she required our services. - Abi Bussio |
| 09 Oct 2021 - 07:17 - Received a call from an unidentified gentleman he reports they have a patient who feels unwell, he reports they live in Worcester, i advised him to contract Metro Ambulance service and i gave them their contact number. He reports they will be phoning metro. - Abi Bussio |
| 09 Oct 2021 - 06:25 - A2 has come across a vehicle on Kommetjie road by Fourways -towing and SAPS on scene- no injuries on scene. SAPS has already loaded the occupant of the vehicle into the van. A2 continuing home. 2021-10-09 02:00:59 - Abigail Leisegang |
| 09 Oct 2021 - 03:56 - Received a call from 0217851997 asking for the number for SPCA as they had found a buck thats been hit by a car. I gave the number for a 24hr vet and said that they should be able to assist. - Abigail Leisegang |
| 09 Oct 2021 - 02:12 - RV2 reports that there seems to be a problem with the PA system/sound box in the vehicle. D. Zimmerman aware. - Abigail Leisegang |
| 09 Oct 2021 - 01:43 - Received a call @01:34 from 0812162867. Caller reported that they had heard screeching tyres and a loud bang. She thought that there had possibly been a car accident near the corner of Noordhoek main road and Ou kaaps se weg. She said that it has since gone silent and they have not heard any emergency vehicles. Caller could not confirm if there had actually been an accident as she was still in her house in Sunvalley. No other calls were received for this. - Abigail Leisegang |
| 08 Oct 2021 - 19:54 - Alpha 4 unable to use their portable radio as the button is stuck down-unable to key radio at all. They are currently using an events radio. Darren Z is aware. - Abigail Leisegang |
| 07 Oct 2021 - 22:21 - Received a call from Europ Assistance for a primary call in Lavender Hill @22:16. I advised that we were unable to assist. - Abigail Leisegang |
| 07 Oct 2021 - 12:12 - Received missed call from 0217825834, called number back, accidental call - Ronald Windell |
| 07 Oct 2021 - 06:59 - 18 Robin circle - Ocean View 0612472033 - Adult male complaining of SOB (speaking full sentences as I also spoke to him, but sounds nasally congested) - started at 5pm already - also feels as if there are ?flames coming from his brain into his nose and is making his nose dry. I advised the caller that there is not much we can do for a dry nose - I also explained to her that we are a privt service - Non mem - no med aid - were not aware that we are private service - I advised them of Metro and gave them the number. - CMR GO |
| 07 Oct 2021 - 01:09 - 18 Robin circle - Ocean View 0612472033 - Adult male complaining of SOB (speaking full sentences as I also spoke to him, but sounds nasally congested) - started at 5pm already - also feels as if there are ?flames coming from his brain into his nose and is making his nose dry. I advised the caller that there is not much we can do for a dry nose - I also explained to her that we are a privt service - Non mem - no med aid - were not aware that we are private service - I advised them of Metro and gave them the number. - Lindi Bredenhann |
| 06 Oct 2021 - 22:32 - D Zimmerman called for MVA Lakeside Main rd (landmark Old Bakery) - pt refusing any medical treatment - to pls just give Fire a call - Control spoke to fire - they did receive the call but will just double check. - Lindi Bredenhann |
| 06 Oct 2021 - 19:51 - 0746016765 called no comms - I called back no one answered - non member - Lindi Bredenhann |
| 06 Oct 2021 - 15:09 - Accidental call ( pocket dial) from 0844477746 @15:03 - Abigail Leisegang |
| 06 Oct 2021 - 14:24 - Received a Pocket dial from 0826590957 @14:22. - Abigail Leisegang |
| 06 Oct 2021 - 14:23 - Received a call from Anna Tucker on behalf of her parents-mem no. 9404- to enquire about transporting her father from Faircape Tokai to Cleu de Cap. I advised that they can use the free discharge or receive a private bill. She said that they will call back at a later point to book the transfer for Monday. - Abigail Leisegang |
| 06 Oct 2021 - 14:19 - Received a call from 0846648329 as her 70yo father had fallen and was in pain. I advised of private billing and she could not accept the bill . I gave her the phone number for metro and told her to phone us back if needed. - 6 Carnation Rd Ocean View. - Abigail Leisegang |
| 06 Oct 2021 - 10:55 - 10:46 - Received call from Jeremy Browning: 0844088274 - He is a member of CMR - He is currently working in Cape Town Central and one of the casual workers has seemed to have ha a seizure - Pt is semi conscious and seems very tired - He is wanting advise as to what he should do - Advised to lie pt in lateral position and monitor for any further seizures / Does not know if pt is known with epilepsy / Pt is approx. 55yoa / He is not wanting CMR to come out / Advised that pt should be seen by a medical practitioner / doctor if not known to have epilepsy / Given the contact details for Metro Ambulance services and advised I would do a follow up shortly to be sure he managed to get assistance. Explained the pt will be confused and tired after a seizure and not to give any food, but could give some water if pt requests. - Morgan Will |
| 06 Oct 2021 - 02:53 - Male caller 0662163033 called wanted to know if we would be able to give him something to "knock him out" as he will only be getting his prescription later today from the dr. I advised him that I can send someone out to assess but if we do give any medication we would need to transport to a facility. - Lindi Bredenhann |
| 05 Oct 2021 - 18:40 - Received a call from 0812709822 with regards to call no.20211005/16- the pt son wanted more information. I advised that i was unable to give out any information and the crew was no longer at the hospital. I gave him the contact number for FBH. - Abigail Leisegang |
| 05 Oct 2021 - 18:34 - Received a call at 18:15 from 0832569086 as her 7yo son had fallen and possibly needed stitches. I advised that we could not do stitches we could only assess the pt. I advised that she would need to see a dr for Stitches. She said that they will take him privately to a hospital. I advised that if anything changes she must call back and i will send somebody. - Abigail Leisegang |
| 05 Oct 2021 - 17:02 - Received a pocket dial from 0832417398 @17:00 - Abigail Leisegang |
| 05 Oct 2021 - 12:01 - Received a call from Elmarie at CMC asking for a quote from CMC to Uitzicht, Durbanville as the son could not afford the quote from ER24 and does not have his own transport. The son was contacted and he advised that a neighbour has offered to go and fetch the pt. He was quoted R3000. - Abigail Leisegang |
| 05 Oct 2021 - 10:54 - Received a call from FBH at 10:15 as a man(Tebogo Madikane) in Atlantic drive was needing to go to hospital. I contacted the on scene number (pt) 0786470363. The line was very bad but i spoke to the pt and he said that he is asthmatic and needs to go to hospital as he is feeling unwell. I advised him of private billing as we are a private company and he put me on hold as he needed to get permission from a lady named Claudia. I was on hold for about 4 mins and was then taken off hold and no one spoke. FBH phoned back and told me that he does not have any money to pay for an ambulance. The sister at FBH advised that she would arrange for somebody to phone Metro. - Abigail Leisegang |
| 05 Oct 2021 - 06:52 - This morning A4 was dispatched to a call, the crew phoned me to report that the ambulance was not starting- i advised RV2 who was on scene of the P1 call that A4 was responding too about the delay and have dispatched another vehicle. I have spoken to David on RV1 and he is just going to shower before makinghis way to assist in starting A4 - CMR GO |
| 05 Oct 2021 - 05:48 - This morning A4 was dispatched to a call, the crew phoned me to report that the ambulance was not starting- i advised RV2 who was on scene of the P1 call that A4 was responding too about the delay and have dispatched another vehicle. I have spoken to David on RV1 and he is just going to shower before makinghis way to assist in starting A4 - Abi Bussio |
| 04 Oct 2021 - 12:18 - A2 uplifted RV2 - Lindi Bredenhann |
| 04 Oct 2021 - 10:08 - D Zimmerman informed control he is standing free at Kalkbay - Simon is in charge once the body is retrieved will call to do declaration - Lindi Bredenhann |
| 04 Oct 2021 - 09:30 - RV5 reported that they are currently at Kalkbay Harbour - there is a possible body retrieval - will update control again - Lindi Bredenhann |
| 04 Oct 2021 - 06:58 - A4 reports as they are coming down Ou Kaapse Weg there appears to be a intoxicated driver in a old Toyota Bakki registration-CAA124554, the vehicle is becoming a hazard on the road and the crew is worried about the vehicles on the road safety. I contacted SAPS FH to inform them of the situation- while on the phone to FH SAPS the crew advised that the vehicle has turned off into Noordhoek direction, i did advise FH SAPS of this. Shortly after getting off the phone with FH SAPS the crews advised that they saw OV SAPS vehicle on the road and had informed them of the situation so SAPS vehicle ZO12 reported that they would go through to Noordhoek and see if they could locate the vehicle. I did advise FH SAPS of the decision that has been made by OV SAPS vehicle ZO12 - CMR GO |
| 03 Oct 2021 - 20:29 - A4 reports as they are coming down Ou Kaapse Weg there appears to be a intoxicated driver in a old Toyota Bakki registration-CAA124554, the vehicle is becoming a hazard on the road and the crew is worried about the vehicles on the road safety. I contacted SAPS FH to inform them of the situation- while on the phone to FH SAPS the crew advised that the vehicle has turned off into Noordhoek direction, i did advise FH SAPS of this. Shortly after getting off the phone with FH SAPS the crews advised that they saw OV SAPS vehicle on the road and had informed them of the situation so SAPS vehicle ZO12 reported that they would go through to Noordhoek and see if they could locate the vehicle. I did advise FH SAPS of the decision that has been made by OV SAPS vehicle ZO12 - Abi Bussio |
| 03 Oct 2021 - 19:06 - RV2 Clyde reports that RV2 is going but their is very little power - not sure if it is an issue with the Turbo - He did speak to D Zimmerman - CMR GO |
| 03 Oct 2021 - 19:05 - RV2 Clyde reports that RV2 is going but their is very little power - not sure if it is an issue with the Turbo - He did speak to D Zimmerman - Lindi Bredenhann |
| 03 Oct 2021 - 16:23 - A4 reports - broken down vehicle on Ou Kaaps - Towing is on scene and assisting - No other services needed - Lindi Bredenhann |
| 03 Oct 2021 - 15:58 - Lance from Europe assist called - call 21-0418634-E-01 can be closed as pt passed away. - Lindi Bredenhann |
| 03 Oct 2021 - 11:30 - @10:55 Tom called from Stellenbosch for his friend in Kommetjie. I got the on scene number and spoke to pt's sister Keira 0798373867- she informed me that the pt injured his ankel on a skateboard accident yesterday - it was still ok afterwards but this am it is swollen and he can barely put weight on it. He is able to move it. They were currently standing at Longbeach medical but they are closing. I advised caller the next option is Privt facilities - CMC or TMH or goverment FBH. Unfortuanetly not able to advise if xrays are open at FBH as he most probably is going to require an xray. She is going to take him to a facility. - Lindi Bredenhann |
| 03 Oct 2021 - 08:05 - Crews: RV1 Greg Mills, RV2 Clyde, A2 Murray & Tracey , A3 Monique & Morgan, A4 Lance & Lorraine, Control Lindi - Lindi Bredenhann |
| 02 Oct 2021 - 09:31 - Receievd a call from Rowena membership number 9890, she reports her gardener was in a car accident about a month ago- the oatient has been experiencing severe headaches and vomiting lastr night, the caller reports that the patients wife came into work this morning and reproted they had no sleep due to the vomiting and severe headache last night, the caller wanted to know if there was any way thatt he patient could have a scan or X-Ray done faster then the one planned for at FBH at the end of the month for the patient. I advised the caller to phone her doctor as they would need to be referred by their doctor for an X-ray. The caller reprots she will give Dr Rodriguez a call to see what she advises with regards to the patient. - Abi Bussio |
| 01 Oct 2021 - 22:58 - Called 0795023563 to check if any improvement, but number not avalable - Ronald Windell |
| 01 Oct 2021 - 22:52 - Received call @ 22:32 from 0795023563 saying her 12 yr old daughter has temp of 35' and is vommiting, spoke to clyde, asked her she had anything for hydration and vommiting, she said she did, told her to give that and keep eye on dehydration, and if doesnt improve she will need to go to hospital - Ronald Windell |
| 01 Oct 2021 - 11:03 - A1 going for drive - Abi Bussio |
| 01 Oct 2021 - 08:44 - A2 reports time check-08:44- checking in for service - Abi Bussio |
| 30 Sep 2021 - 19:49 - Received two telecare activation from 2 Milkwood Avenue, Lake Michelle. Mem No. 8042002. During the second call they asked how tot fix it, I asked them to please hold while I found out as I was not sure. The call cut off while they were holding. - Abigail Leisegang |
| 30 Sep 2021 - 09:44 - Received Telecare call from 47 lakeshore drive, Lake Michelle, Spoke to Mrs Graham, All in order - Ronald Windell |
| 29 Sep 2021 - 18:50 - Mrs Finn, 47 Upper Recreation Road, Accidental Mylife line activated. All is in order and there is no emergency - Monique Joubert |
| 28 Sep 2021 - 11:33 - 0217857273 phoned to ask for the number to report a water leak. I gave him the number i found on google-086 010 3089 - Abigail Leisegang |
| 28 Sep 2021 - 11:22 - RV1 came across a minor MVA in Muizenburg outside the police museum. No injuries- people involved were just swapping information. - Abigail Leisegang |
| 28 Sep 2021 - 11:17 - At 11;15 RV6 came across an MVA on the Kommetjie road outside compass bakery. There were no injuries and no other resources required on scene. - Abigail Leisegang |
| 28 Sep 2021 - 11:14 - RV6 reported that he had come across a man lying on the side of the road at 11:10:09- he stopped to assess the pt. The pt was just sunbathing and will be returning to ocean view. - Abigail Leisegang |
| 28 Sep 2021 - 06:57 - Call 20210928/3 was accidentally closed under the incorrect description - Email was send to Harri to correct. - CMR GO |
| 28 Sep 2021 - 05:57 - Call 20210928/3 was accidentally closed under the incorrect description - Email was send to Harri to correct. - Lindi Bredenhann |
| 27 Sep 2021 - 21:18 - Mrs Stofberg from 50 Fairbairn str called for her son - he got out of the bath and now he is bleeding next to his one testicle - she cannot really see what is wrong (she thinks he might hve scratched it), and he is not really able to tell her what happened. He is 54Y old but is mentally challenged - she would like to know what to do - I advised not rinse the area, but to rather put pressure on the area to give it change to start clotting, and monitor it -If this does not help, she is more than welcome to call us again and I will send a vehicle - Pt is Not on blood thinners. only chronic meds is for anxiety. - Lindi Bredenhann |
| 27 Sep 2021 - 16:23 - 20210927/11 A2 reports pt was P4 on arrival and seems to of been dead for a while, when call came through from polsmoor they said pt was still alive but on scene they told ambulance crew pt arrived at polsmoor P4 - Ronald Windell |
| 27 Sep 2021 - 14:42 - Received a call from 0832396565-Pocket dial. - Abigail Leisegang |
| 26 Sep 2021 - 23:08 - Received a call from an unidentified female, she reported that her 2 and half year old son is having difficulty breathing. The caller reported she was on route to the CMR office with her son to get medical attention. I advised the caller that there are no medics currently at the office to assist her son, she then asked if she was able to take her son to FBH and i advised her that would be the best option as she is coming from Capri. - Abi Bussio |
| 26 Sep 2021 - 19:06 - Christopher called earlier to get an update/condition of pt from this am (Cyclist Tokai) - I advised him as per the POPI act I am unfortunately not able to give info - did advise pt was taken to VPH - - CMR GO |
| 26 Sep 2021 - 17:50 - Christopher called earlier to get an update/condition of pt from this am (Cyclist Tokai) - I advised him as per the POPI act I am unfortunately not able to give info - did advise pt was taken to VPH - - Lindi Bredenhann |
| 26 Sep 2021 - 13:11 - RV2 will be packed over to RV6 as there is a shutter on the front wheels and steering - as soon as call is completed and crew member free at hosp he needs to return and swop over. Until then vehicle will be off run. - Lindi Bredenhann |
| 26 Sep 2021 - 12:31 - RV2 reports shudder on front wheels and steering wheel - will attend to pt and will get back to control and D Zimmerman regarding vehicle. - Lindi Bredenhann |
| 26 Sep 2021 - 09:08 - 0820440080 Mr Bredell pocket dial - Lindi Bredenhann |
| 26 Sep 2021 - 07:55 - Late OB entry - A3 - Danni and Fiona went to Polsmoor prison on the 25/09/2021 twice - on Both occasions they felt uncomfortable and the wardens did not seem to really assist them. The first incident the prisoner "grabbed" Danni on the arm, breast and inside of thigh with wardens just standing around, the second incident was when they transported another patient - patient is currently on trial for murder, as per crew appeared very strange - he attempted to get up from the stretcher while driving, wrapped his armchairs around his hands and the guard was just sitting on his cellphone not paying any attention to the prisoner at all. The crew is going to speak to H Giloi when on duty again about both incidents.
- Lindi Bredenhann |
| 26 Sep 2021 - 06:53 - Received a call from a constable at OV SAPS she reported that a member of the public has been attacked in Masiphumelele and she reports they phoned Metro EMS about 45 minutes ago and they still have not arrived, I asked the Constable for the reference number which she reported she did not have, I advised her that we currently don't have any vehicles available as we are also busy. She then put the phone down. All ambulance are busy with other patients. - CMR GO |
| 25 Sep 2021 - 22:06 - Received a call from a constable at OV SAPS she reported that a member of the public has been attacked in Masiphumelele and she reports they phoned Metro EMS about 45 minutes ago and they still have not arrived, I asked the Constable for the reference number which she reported she did not have, I advised her that we currently don't have any vehicles available as we are also busy. She then put the phone down. All ambulance are busy with other patients. - Abi Bussio |
| 25 Sep 2021 - 19:12 - Received a call from Gloria at Netcare911- she asked if we were able to assist with a 59 year old male with SOB and COVID PUI, ?Lakeside, patient not on medical aid according to Netcare911 and patient will pay private bill, when we requested a reference number they did not wanted to give me a reference number as they just wanted to hand the call to us without authorization. L.Bredenhann was still in control room so I consulted with her. - Abi Bussio |
| 25 Sep 2021 - 19:02 - Su Candy , 5 Gousblom street Scarborough called for her husband he walked past a screw that was sticking out and it cut his forehead open - bleeding - they are putting cloth and pressure on to control the bleeding - I asked her if she can see if it needs stitches and she said she thinks it does - I advised I can send a vehicle out but it it requires stitches would need to go to facility - she then said the thinks its better just for her to take him to hosp as he would need to get a tetanus as well - I advised to please not hesitate to call if she does not come right. - CMR GO |
| 25 Sep 2021 - 18:30 - Su Candy , 5 Gousblom street Scarborough called for her husband he walked past a screw that was sticking out and it cut his forehead open - bleeding - they are putting cloth and pressure on to control the bleeding - I asked her if she can see if it needs stitches and she said she thinks it does - I advised I can send a vehicle out but it it requires stitches would need to go to facility - she then said the thinks its better just for her to take him to hosp as he would need to get a tetanus as well - I advised to please not hesitate to call if she does not come right. - Lindi Bredenhann |
| 25 Sep 2021 - 08:33 - Caller 0824319256 calling wanting to know where closest facility is (private) she's been having Epistasis for hours and no clotting - is on blood thinners - started yesterday - does not want us to send someone out - I advised on 2 closest facilities. - Lindi Bredenhann |
| 25 Sep 2021 - 07:57 - Duty Crew - RV1 D Behr (day OT) , RV2 Mel, A2 Kim & Graig, A3 Fiona & Danni S, A4 Darren B & Angus - Control L Bredenhann - Lindi Bredenhann |
| 24 Sep 2021 - 18:55 - While Response 1 was responding to a Priority 1 call into Simons town coming past the admirals house, a vehicle moved to the left and out of the way to allow RV1 to pass and this vehicle appeared to have knocked his side mirror against someone's parked car window/s, RV did not stop as he was running to a P1 call but ahs advised D.Zimmerman of the situation - CMR GO |
| 24 Sep 2021 - 18:15 - While Response 1 was responding to a Priority 1 call into Simons town coming past the admirals house, a vehicle moved to the left and out of the way to allow RV1 to pass and this vehicle appeared to have knocked his side mirror against someone's parked car window/s, RV did not stop as he was running to a P1 call but ahs advised D.Zimmerman of the situation - Abi Bussio |
| 24 Sep 2021 - 11:34 - Received a call from Kaitlin Peters, David on RV1 went out to her at 12 Golconda this morning to put a fresh bandage on her wound, he was supposed to go back on Monday to apply a fresh bandage but the patient reports she has made an appointment for her GP to assess the wound. - Abi Bussio |
| 24 Sep 2021 - 09:14 - Received a telecare from Mrs Turner she was doing her Friday morning Telecare checks and reports everything is well on her side - Abi Bussio |
| 24 Sep 2021 - 08:53 - Alpha 1 back at base from Friday drive with crew Rosario and Andre - Abi Bussio |
| 23 Sep 2021 - 16:07 - Greg Mills went to FBH to return medication that was left in the ambulance to Mr Trimmer. The pt was located in the overnight PUI ward. The hospital have said that they will be contacting the family to inform them. It was call 20210921/9. - CMR GO |
| 23 Sep 2021 - 15:58 - Greg Mills went to FBH to return medication that was left in the ambulance to Mr Trimmer. The pt was located in the overnight PUI ward. The hospital have said that they will be contacting the family to inform them. It was call 20210921/9. - Abigail Leisegang |
| 23 Sep 2021 - 13:15 - Received a call from Karry 0739040925 @12:50 asking about her daughters passport as we transported her to FBH last night and she said she left it with the crew. I asked the crew who transported her about it and they advised that they had left it with reception at FBH. I then called Karry back @13:10 to inform her of this. - Abigail Leisegang |
| 22 Sep 2021 - 11:47 - A lady(0822192554) phoned for a non member quote from Richard Road, Milkwood Park to CMC. I gave her a starting price of R2500 but advised that it could go up depending on level of care. - Abigail Leisegang |
| 22 Sep 2021 - 10:24 - Received call from David Behr for mva outside Shell Garage in Simonstown, he says no injuries so cmr not required - Ronald Windell |
| 22 Sep 2021 - 08:26 - Received a call from 0649168278 as she needed advice. She works out in stellenbosch and has fallen and injured her leg/knee. She has a pre existing injury to that knee and is missing a tendon from a motorbike accident. She wanted to know what she should do. I advised her that she should go to a Dr/Hospital as they can do the necessary x-rays/scans/treatment. she was in full agreement. She then asked if she could phone when she got back into Simons town as she will need assistance going down the stairs. - Abigail Leisegang |
| 22 Sep 2021 - 06:52 - Rv1 reports he is at 16 Sword Dancer, to drop off young women. She is now safely in the house - CMR GO |
| 21 Sep 2021 - 22:40 - Rv1 reports he is at 16 Sword Dancer, to drop off young women. She is now safely in the house - Monique Joubert |
| 21 Sep 2021 - 22:38 - Rv1 reports that he has come across a young girl on Main Road Noordhoek walking alone, Rv1 will take her to Sword dancer Close to her residence to make sure she is safe - Monique Joubert |
| 21 Sep 2021 - 19:16 - Mrs Ross-Watt called 0829207574 her daughter was nipped by a dog on her walk today, they are about to go down to FBH but wanted to know what they should do. There is a small puncture wound, I explained that dog bites can carry bacteria and they usually do not get any stitches the only thing that would be very important would to give the wound a good clean and keep in clean and dry. I asked when her last Teninus injection was and was advised she has one 4 months ago. I advised then the only thing would be to keep the would clean as the injection lasts 5 to 10 years so she would still have good coverage for that. Caller thanked me for the advise and put the phone down - Monique Joubert |
| 21 Sep 2021 - 13:19 - Received a call from 0825279234 as her husband has injured his shoulder. I advised that we can send someone to assess it but it would be best to see a doctor who can refer him for x-rays/scans if needed. She said that that is an extra expense they cannot afford and would like us to go out and assess first as they are members. She said her husband is not currently home but will phone back when he is. - Abigail Leisegang |
| 21 Sep 2021 - 10:47 - Received a call from 0827844590- called back and it was confirmed that it was a pocket dial. - Abigail Leisegang |
| 21 Sep 2021 - 04:29 - Male Caller non member called his son needs to go to hospital - he is acting out after a traumatic motorcar accident last weekend. He did punch his father on the arm - I then explained to the gentleman that if he is violent or becomes violent in any way, for the safety of our paramedics we do need to get SAPS involved. We would also need to do a assessment and only then can the paramedic establish about sedation. I also explained that we cannot transport the pt against the pt will and again explained about the role of SAPS. The gentleman then said that SAPS might trigger the situation - I advised I can send someone to assess the situation - he then spoke to his wife and then said that they are going to discuss it and he will call back. Non member aware of privt service - assisted them before - Lindi Bredenhann |
| 20 Sep 2021 - 15:55 - Received a call from Sr Edna at Tokai estate to book a transfer to Tokai Estate. The pt was under the impression that is was a benefit of her medical aid- bankmed. I Advised the sister that it was not a benefit and she would need to contact the medical aid directly to get authorisation and the medical aid will then send their preferred service provider. - Abigail Leisegang |
| 19 Sep 2021 - 20:55 - Update on last entry - I contacted METRO as I was speaking to the call taker the caller informed me via wup that the pt went privt transport to hospital - Lindi Bredenhann |
| 19 Sep 2021 - 20:48 - Female put a w/up mess on w/up for assistance in OV - I called the on scene number - asked pt what was going on - explained to me that the pt took tablets - pt was cons - when I asked the caller about membership / privt - the phone call dropped - I tried multiple times to call even on whatsup - I send a mess and advised caller I need more info - she then send a mess back that her phone went off - I then tried again - phone rang no one answered - when I tried again it went to voicemail - Lindi Bredenhann |
| 19 Sep 2021 - 06:38 - Received a call form a lady on 0798687966 looking for transport for her dog, she reports she has been phoning this contact the whole time and not getting through- i advised her that we are Cape Medical Response and that SPCA opens at 8am. - Abi Bussio |
| 18 Sep 2021 - 21:59 - Received a call from Unknown number, the call ended before i could answer - Abi Bussio |
| 18 Sep 2021 - 21:25 - Received a call from Unknown number, the call ended before i could answer - Abi Bussio |
| 18 Sep 2021 - 21:24 - Received a WhatsApp form Delene on 0741923167 she reports they are new residents in the area and she has heard loads about CMR. I phoned the patient back and she reported she sustained a brain injury two years ago, she has been for neurosurgery a few times and been to see a neurologist. Sher currently has a rather severe headache which she cant get rid of and asked if we could come out to give her some pain medication, I advised the caller that if we gave her pain medication we would not be able to leave her at home and she would need to go to hospital for observation, she said she understood that and she will go through to CMC or TMH as she is on Discovery Medical Aid. I asked the caller if she was able to get to the hospital safely and she advised that her husband would be taking her through via private transport, I advised the caller that if anything changes that she can phone us back and we can see how we can assist. The caller would also like to become a member and i have passed her details onto Mark so that he can contact her on Monday morning - Abi Bussio |
| 18 Sep 2021 - 18:07 - Cary 0217891327 phoned regarding her husband who has been in pain for the past 5 days and they are looking for a Dr now at LBM, advised unfortunately at this time in the evening on a saturdaym, LBM wont be open. Gave her Medical Paging number, told her she could try them, she said she'd getback to me - I phoned her back and she said medical paging turned her down, her husband has taken another 2 x Myprodol and will take more tonight and see the Dr in the morning. Just out of precaution, I offered for a paramedic to contact her and advise on meds and limits of it as he has already taken 4 x today. G.Mills made contact and advised - Ashlee Alpes |
| 18 Sep 2021 - 18:05 - Caller from 6 Chris Iris wanted to know where she could find someone to come to the house to do a COVID test. Listed the one we have in the office as well as some GPs that might be able to assist - Ashlee Alpes |
| 18 Sep 2021 - 18:04 - Marigold retirement phoned to find out where they could fill an Oxygen cylinder - advised Pisces Divers - Ashlee Alpes |
| 18 Sep 2021 - 11:37 - L.Venter injured R wrist on call 20210918/4 - Ashlee Alpes |
| 17 Sep 2021 - 23:42 - 23:30 - Karry 16 Quarry phoned for her daughter who has been vomiting since yesterday and now has a little bit of blood in it and she wants to know what to do. D.Steyn spoke to her and advised her to take her to FBH tonight if she cannot manage pain otherwise wait till the morning - ulcer. - Ashlee Alpes |
| 17 Sep 2021 - 09:44 - A1 out duty for drive - Lindi Bredenhann |
| 17 Sep 2021 - 09:37 - @9:36 RV1 came across a MVA Kommetjie road will investigate and update control - Lindi Bredenhann |
| 17 Sep 2021 - 07:56 - 0824947454 Pocket dial - Lindi Bredenhann |
| 15 Sep 2021 - 02:03 - SAPS Fish Hoek called me back to say that they are on the scene and no medical attention is required at 19 7th Avenue, they are dealing with the domestic violence issue. - Monique Joubert |
| 15 Sep 2021 - 01:55 - I received a call from Dominique 0871831206, she reports that she has just been strangled and thrown onto the floor, I was trying to find out if she has been injured in any way when the phone cut out. I tried calling her back but the phone seemed to be off. I immediately called Fish Hoek SAPS I spoke to Srg Gogo I explained the situation and explained that I was nervous to send my medics unless there was saps on the scene. He advised that he would send someone out immediately and call us if they require medical attention - Monique Joubert |
| 14 Sep 2021 - 23:47 - TOC 23:33 Dominique 0871831206 called again now saying that she is experiencing pain as she suffers from osteoarthritis, and she wants us to give her an injection with pain meds to helps her sleep. I explained that we are not able to do that as we are not doctors and we cannot give someone pain meds and let them stay at home we would have to take the person to a casualty unit. I offered to send someone out to assess her and go from there. I asked for her address several times but she would not give it to me. I then asked her how I could help, she said again she needed pain meds and the meds she has been taking for many years do not work. I explained that I could send a paramedic out to her and go from there. then she started telling me about how she is anxious and started crying. I explained that I could not help her if I did not know where to send a vehicle to and would need her address to help her. The conversation go strange again. I asked if she has an alternative number or could we call this number, she said that we could call her on the number she is calling from, I explained that I would get someone to call her back. I called Heath and explained that I has received 3 calls from this caller and that Abi had also received one, now she is asking for help for herself but not giving me her information so I cannot send help to her and I did not know how to deal with the situation, i asked Health to please give her a call - Monique Joubert |
| 14 Sep 2021 - 19:19 - Dominique caller 0871831206, TOC 19:03 lasting 08:13, she advised that her son is going through a very tough time emotionally and he often calls her for guidance, but she is having a difficult time dealing with this situation. All the caller wanted was to tell me her sons story and then asked for a hotline number for counsellors of life line. I provided her with several numbers that I found online - Monique Joubert |
| 14 Sep 2021 - 18:57 - TOC-18:13-While on the phone to Alpha 2 with regards to a call they were busy returning from they saw something on the side of the road that looked suspicious. A2 now confirmed @18:17- they have seen a lady being hit/assaulted by a male. SAPS Kirstenhof notified and will send out a vehicle. 18:34- requests update on SAPS. 18:44- SAPS on scene crew standing free returning - CMR GO |
| 14 Sep 2021 - 18:45 - TOC-18:13-While on the phone to Alpha 2 with regards to a call they were busy returning from they saw something on the side of the road that looked suspicious. A2 now confirmed @18:17- they have seen a lady being hit/assaulted by a male. SAPS Kirstenhof notified and will send out a vehicle. 18:34- requests update on SAPS. 18:44- SAPS on scene crew standing free returning - Abi Bussio |
| 14 Sep 2021 - 17:31 - Received a call from an unidentified female caller, the caller was shouting over the phone that she does not have any phone numbers for an emergency line and that her son is attempting suicide. The caller also reported her husband has had a stroke previously so has slurred speech. The caller reports that all of her sons details including his new address which is in Woodstock as well as their address and cellphone number is on her husbands phone which she doesn't know how to use. The caller reports they live out in Woodstock. When i asked the caller for her sons contact number she said that they were trying to find it but her husbands phone but her husband has had a stroke previously and he has a smart phone which they dont know how to use. The caller reports her son recently lost his bestfriend to covid after having cancer for 2 years and that the patient is not coping and never threatens suicide so she knows that something is wrong, she also reported that under no circumstances will her son be taken to Valkenburg, the caller then handed the phone to her husband who was very difficult to understand due to his slurred speak after his stroke. I phoned T.Theron and handed the caller over to Darren Barnard while i tried to see if Taryn had any further options. While Darren was on the phone with the caller she reported that she would not give us his address or cellphone number as we would take him to Valkenburg. She also refused to give us her address to send the police out to her to try and assist in finding the patients address. The caller refused to give any patient information or details because she does not want her son to Valkenburg. She refused to give us her cellphone number which I was able to obtain from the telephone screen while on the phone with her. The caller put the phone down while on the phone to Darren Barnard reporting that she needs to take a deep breathe and then she will phone again in five minute. It has now been 20 minutes and she has still not phoned back. - Abi Bussio |
| 14 Sep 2021 - 15:33 - Received a call from 0848971155(mem no. 3886)- no one spoke when call was answered. Attempted to call back multiple times on both telephone and cellphone number with no answer. - Abigail Leisegang |
| 14 Sep 2021 - 07:27 - Received a call from an unidentified female, she reports she is from Mossel Bay and is looking for an ambulance service, she reports the government hospital in Mossel bay gave them our contact number. I gave her Metros contact number and ER24s contact number. 0877404335- callers contact - Abi Bussio |
| 13 Sep 2021 - 09:52 - Received Telecare activation for 47 Lakeshore drive, when answered and attempted to talk call was ended from callers side. TOC 09:41 - Abi Bussio |
| 12 Sep 2021 - 17:51 - A3 reports adult male was on the phone no medical assistance required - Monique Joubert |
| 12 Sep 2021 - 17:50 - A3 Chris and Tyron have come across a vehicle in the middle of the road, will advise shortly if any further resources are needed - Monique Joubert |
| 12 Sep 2021 - 08:39 - A4 in service, Crew Lorraine and Lance - Monique Joubert |
| 12 Sep 2021 - 08:19 - A2 in service, Crew Murray and Tracey time check completed - Monique Joubert |
| 12 Sep 2021 - 07:21 - 0827714004 Male caller with a strong accent wanting a Doctor to come and see him as he is feeling terrible. I explained that we do not have doctors on call we have medics. He asked f they would be able to prescribe medication, I advised that they would not be able to prescribe medication they would be able ot check him out and advise from there but the if he wanted to see a doctor he would have to either go to a hospital casualty or he could try Tokai Medi Cross as they are open on a Sunday form 9am - Monique Joubert |
| 11 Sep 2021 - 21:01 - Recieved call from Juliana 0781103495 for her mom, a known asthmatic struggling to breath, i asked if they are clients and she said no, I advised of a bill she asked for the number for metro, i gave her the number and offered to contact metro, contacted metro ref 1602 given - Murray Sulter |
| 11 Sep 2021 - 08:02 - RV2 in service, Chris De Meyer time check completed - Monique Joubert |
| 11 Sep 2021 - 06:56 - Received a call from an unidentified female on 081796231. She asked if we do tetanus shots, I advised her that we don't and as per Monique you have 24 hours to get the shot and are able to go to dis chem in the morning for the shot and you no longer need a doctors script. - CMR GO |
| 10 Sep 2021 - 18:51 - Received a call from an unidentified female on 081796231. She asked if we do tetanus shots, I advised her that we don't and as per Monique you have 24 hours to get the shot and are able to go to dis chem in the morning for the shot and you no longer need a doctors script. - Abi Bussio |
| 10 Sep 2021 - 14:39 - 0812767747 husband has cerebral Palsy and has taken a fall, his physio is currently with him but they are requesting a pain injection. I explained that we unfortunately are not able to give pain meds and allow a patient to remain at home and only a GP would be able to do that. caller advised me that they did call their GP who told them to call CMR. I offered to send someone out and go from there. caller said she would try one more route and call back if needed - Monique Joubert |
| 10 Sep 2021 - 08:56 - Received a call From Emma, her parents are in 6 Faraday Way, Medoridge as they are visiting her. Her dad was walking with difficulty yesterday but today he is not able to walk at all. originally she wanted to know if we would be able to collect him and take him home, after finding out that his condition had deteriorated between yesterday and this am. I explained that it would actually be best for patient to probably go to hospital to have a full assessment and to investigate what has changes. Family had been thinking that is they get him home his GP could come and assess him and go from there. I advised that I was not 100% if the GP route is the way to go, but how about they give the GP a call and ask what he would advise and go from there. Caller said they would do that and give us a call when they know how to proceed - Monique Joubert |
| 09 Sep 2021 - 16:54 - 09:08 - Received call from John Sharp - 0726173351 - 59 Capri Drive Capri / / His son - 26yoa male - has been having psychiatric? issues for past few days - known to have done drugs on numerous occasions last year (or up to 3 years prior) but has stated he has not done anything since Decmeber last year. Patient has been aggressive / violent / and they are concerned for his safety as well as their own safety as he has been behaving odd / erratically and doing dangerous things around the home. They are wanting to have him transported to a facility to be assessed and believe he needs to be on medication. He has denied that he is ill and has refused to go anywhere at this stage. Advised John, that we cannot force a patient, and if a danger to crews, we will require SAPS to be in attendance / or transport the patient themselves. Advised to try see if patient will go in private transport willingly to avoid traumatising him further. At this time he is at home with his mother (Gillian - 0823712990) - Gave her a call and she said he was calm and she is awaiting her husband (John) to arrive home from work to try take him down to False Bay Hospital (no medical aid / non member of CMR). Advised to call back if anything changes and we would try assist where we can. She said that they would attempt the private transport and see form there. Taryn Theron aware of the call. - CMR GO |
| 09 Sep 2021 - 16:33 - 09:08 - Received call from John Sharp - 0726173351 - 59 Capri Drive Capri / / His son - 26yoa male - has been having psychiatric? issues for past few days - known to have done drugs on numerous occasions last year (or up to 3 years prior) but has stated he has not done anything since Decmeber last year. Patient has been aggressive / violent / and they are concerned for his safety as well as their own safety as he has been behaving odd / erratically and doing dangerous things around the home. They are wanting to have him transported to a facility to be assessed and believe he needs to be on medication. He has denied that he is ill and has refused to go anywhere at this stage. Advised John, that we cannot force a patient, and if a danger to crews, we will require SAPS to be in attendance / or transport the patient themselves. Advised to try see if patient will go in private transport willingly to avoid traumatising him further. At this time he is at home with his mother (Gillian - 0823712990) - Gave her a call and she said he was calm and she is awaiting her husband (John) to arrive home from work to try take him down to False Bay Hospital (no medical aid / non member of CMR). Advised to call back if anything changes and we would try assist where we can. She said that they would attempt the private transport and see form there. Taryn Theron aware of the call. - Morgan Will |
| 09 Sep 2021 - 13:50 - 13:27 - Received a call from Mr Ravol at 83 Flamingo Road, Ocean View (TEL: 0633722801) )- He has a male adult - about 70 yoa - boarding at his premises - He seems unwell and is dizzy and has had numerous falls at the premises - He did contact Metro services at 11:00 am (REF 1267) and still had no one come through - Pt is conscious and talking - Advised we could send a vehicle and there would be a private bill - or i could do a follow up with Metro - He opted for Metro. / / Called Metro: Spoke to Nicole who will flag the call as is still pending - Advised we currently have no ambulances available to assist due to ongoing emergency calls. / / Called Mr Ravol back and advised that I had spoken to Nicole at Metro and they are escalating the call on their side. Advised Mr Ravol to call back should anything change with the patient / or patient deteriorates - Morgan Will |
| 09 Sep 2021 - 13:33 - 13:28 - A3 came across MVA - Capri Road and Kommetjie Road - No injuries - but traffic affected - RV2 reported at 13:32 - Traffic cleared no need for any services - Morgan Will |
| 06 Sep 2021 - 21:07 - Carol Preston 0826733585, 5 Weavers End, Kommetjie member 7389 called as her son has had a temp since yesterday mom has been treated ever few hours with paracetomol. Last night she did rush her son to FBH and received very little assistance and was placed outside the COIVD ward. Danielle S was next to me when the phone rang and advised me on what to say to mom and then I passed the phone over to Danielle ALS. it was advised for son to received paracetomol every 4 hours and not only when the fever spike as you trying to get rid of the fever before it 'hits' make sure that he is not over dressed and no thick blankets. it was advised for active cooling to happen and if none of this works or mom is concerned to rather give us a call again and we can absolutely come out and do an assessment. Danielle did explain that it would be best to seek further medical help if the fever doesn't break to find out what is causing the fever. Mom did express that she will not take her son back to FBH after the treatment she received last night - Monique Joubert |
| 06 Sep 2021 - 10:56 - Received a call from 072 996 1040 @10:48. When I answered there was no one answering. Called the number back and the lady said she had called by accident and everything was alright. - Abigail Leisegang |
| 05 Sep 2021 - 14:18 - Received call my mypanic medi response 0873303911 saying they got a panic activation from mem 3621 and are unable to get hold of her, want us to send a ambulance, i called client who said all is in order - Ronald Windell |
| 04 Sep 2021 - 20:24 - 0217852497 Mrs Ingpen 2 Milkwood Lake Michelle - Accidental activation - Lindi Bredenhann |
| 04 Sep 2021 - 08:54 - 0822193679 male caller very panicked calling as his father has fallen and now not able to use his arms or leg on the one side and very confused. 31 Piet Retief, Robertson. I provided caller with a number which i found online, i then called Metro EMS who provided me with this emergency number 0233466000 I logged the call and received Ref0490 - Monique Joubert |
| 03 Sep 2021 - 22:42 - RV1 reports waterpipe burst - Slankop and Kommetjie road intersection - Reported to CCT ref 9111365863 - Lindi Bredenhann |
| 03 Sep 2021 - 19:18 - Lady from 97 Kommetjie rd 0217828570 called - her husband had a fall - laceration to his head - wanted to know if she can bring him across - They are non members -- I advised not a problem not being a member, I would need to disp someone to the residents as currently no one at the office - I also asked her about if she thinks it is going to need stitches, and she said yes - I explained to her that we would then need to send him to ER she understood and is going to take him to FBH. - Lindi Bredenhann |
| 03 Sep 2021 - 14:35 - Received a call from Europe assistance at 14:14 for a patient requiring a urgent transfer from Melomed Mitchellesplain to Melomed Gatesville for an MRI, what was not stated on the phone was that it was a return trip. Trips was accepted and then second call came in Via the Ice system for return trip which was also then assistance. I contacted Melomed Mitchellesplain Medical ICU to find out further details about the patient. I was advised that the patient was in a diabetic coma and is ventilated and on TPN. I explained to the sister that Europe assistance advised us that is was an ILS trip and not an ALS trip as indicated. I called Heath and explained what had happened and that the patient is to be transported to Gateville and back after the MRI, Heaths concern is that we would be tying up and ALS for an extended duration as the patient will be on our Vent and it would be best to rather decline the trip. I contacted Europe assistance and advised them of the upgrade in treatment and that we would not be able to assist at this stage - Monique Joubert |
| 03 Sep 2021 - 09:14 - 0732234478 Received a call from Kit, her partner was bitten by their dogs due to a dog fight and needs some sutures. I explained that we are not able to do sutures but she can go to her Gp or any GP like longbeach medical or Medi cross Fish Hoek as they are able to do sutures on site and therefore patient will not have to go to an emergency room - Monique Joubert |
| 03 Sep 2021 - 08:38 - A1 in service, Andre and Rossario time check completed - Monique Joubert |
| 02 Sep 2021 - 10:58 - Received a call from 0794803249 @09:57 on behalf of a neighbor/friends relative who ?had no pulse. Caller said that Metro had already been contacted but couldn't advise how long they would take. I advised that we could send somebody but there was a possibility of a private bill and caller said she would phone back. Still no call back @10:56. - Abigail Leisegang |
| 01 Sep 2021 - 17:34 - Male caller 0217863094 called for directions to the O/V civic centre - Advised as best as possible. - CMR GO |
| 01 Sep 2021 - 09:54 - Male caller 0217863094 called for directions to the O/V civic centre - Advised as best as possible. - Lindi Bredenhann |
| 01 Sep 2021 - 09:36 - Female calling for her friend that is not doing well - chest wheezing - used a pump although not asthmatic not really subsiding - Caller not sure about Covid not tested - Retreat area - I advised can send veh - non members non medical aid - cant accept privt bill - I gave them Metro number - will call them - Lindi Bredenhann |
| 31 Aug 2021 - 16:21 - 40 year old female, asthmatic - 07:36- 0635319532- nolita #0560. On scene reprots- Asthma, talking in full sentences, 40 years old, since last night
Received a call from Metro asking if we could assist with a call in Masiphumelele for a 40 year old female with SOB. Ref #0560. When i spoke to on scene the patient reported she has been having SOB since last night, patient is still talking in full sentences. The patient is known with Asthma. I spoke to H.Giloi who also advised this is not a P1 call. I advised Metro we were unable to assist. On scene- Nolita 0635319532 - Abi Bussio |
| 31 Aug 2021 - 15:06 - Received a call from Fire as they received a call from Mercia 0825080180 who was concerned about her friend. She had given him her old inhaler and old antibiotics and he is very ill. He cant breathe properly, can barely open his eyes and cannot get out of bed. I spent 20 mins on the phone with her as she did not know the address and was trying to describe it. She was very concerned as she is never able to get hold of them. I eventually got a contact number for on scene. On scene contact(Mary) answered very quickly and informed me that her husband is refusing any type of medical help. She confirmed that with him while on the phone, I advised that if anything changes she is more than welcome to call us back. - Abigail Leisegang |
| 31 Aug 2021 - 13:51 - 40 year old female, asthmatic - 07:36- 0635319532- nolita #0560. On scene reprots- Asthma, talking in full sentences, 40 years old, since last night
Received a call from Metro asking if we could assist with a call in Masiphumelele for a 40 year old female with SOB. Ref #0560. When i spoke to on scene the patient reported she has been having SOB since last night, patient is still talking in full sentences. The patient is known with Asthma. I spoke to H.Giloi who also advised this is not a P1 call. I advised Metro we were unable to assist. On scene- Nolita 0635319532 - Abi Bussio |
| 30 Aug 2021 - 20:59 - Received call from Mrs De Wet asking for help to move her husband from the loung to the room, he has not fallen or injured, just battling to walk, i told her its not something we normally do but we would assist her, she said she will try again and call back, i said we can send someone out, she said she will call back - Ronald Windell |
| 29 Aug 2021 - 20:10 - Received a call from Annabel 0732323043 , her 16 year old almost 17 year old son has tested COVID positive, the patient has a temp of 39.1 and a pulse rate of 90-95, he is also having difficulty breathing. The caller gave the patient some panado and was looking for some advice as they are not on a medical aid or a member of CMR. I spoke to H.Giloi who spoke to the caller and she advised she gave the patient the panado about 30 min ago and they are goin g to see if that assists with the patients condition, if not then we will send out a vehicle and sort out the bill later as per H.Giloi, H.Giloi also reports they would like to try and hold off till morning until they can phone their GP. - Abi Bussio |
| 29 Aug 2021 - 04:39 - I received a call from Pamela on 0735447294 who is currently at 2425 Masemola Road, Masiphumelele. Caller reports she has 2 different patients both are stab victims and intoxicated, it appears they have both been stabbed near their head area and are unable to answer questions, I asked Pamela if she has phoned SAPS and she reported she did but they told her they could not assist as the patient require an ambulance and not the police and that she needed to phone us. When i spoke to Sargent Van Der Berg at OV SAPS she reported they had not yet received the call for the patients and that they were currently busy transporting a different stabbed victim from Masi through to FBH and were unable to send a vehicle currently but will do ASAP, I informed Sargent Van Der Berg that i would be phoning Metro to hand the call over to them in the mean while to see if they are able to assist, from Metro the call has been logged at 04:11 for the caller and we receive Ref #0207. I also spoke to H.Giloi who reported he was not happy to send a vehicle into Masiphumelele without a police escort due to the stabbings and not knowing who stabbed the victims. @04:25- I followed up with metro who reported who the call is still pending. @04:38- Metro update- call is still pending - Abi Bussio |
| 27 Aug 2021 - 23:17 - E/A - Web dispatch for priority ILS call - Melkbosstrand - declined due to distance for priority call - location - Lindi Bredenhann |
| 27 Aug 2021 - 23:15 - - Lindi Bredenhann |
| 26 Aug 2021 - 20:11 - Service Request Reference Number 9111315126,Group'Traffic signals, Service, Traffic lights are stuck, Description Traffic lights faulty at pedestrian crossing - 20:14 - Lindi Bredenhann |
| 26 Aug 2021 - 08:09 - Received call from 4 saphire way wanting us to come out and give ativan for anxiety, informed them we cannot give and leave at home, she said she will call back if necessary - Ronald Windell |
| 25 Aug 2021 - 19:17 - H Giloi did contact Janike - advised accordingly - pt is taking all his meds did advise to also speak to GP in am to maybe add a supplement or meds - Pt is currently not in distress - Janike also had Covid and she is comparing how she felt to how her husband is feeling now - Heath did explain that all experience it differently - did advise to pls call again if anything changes or his condition worsens. - CMR GO |
| 25 Aug 2021 - 19:17 - H Giloi did contact Janike - advised accordingly - pt is taking all his meds did advise to also speak to GP in am to maybe add a supplement or meds - Pt is currently not in distress - Janike also had Covid and she is comparing how she felt to how her husband is feeling now - Heath did explain that all experience it differently - did advise to pls call again if anything changes or his condition worsens. - Lindi Bredenhann |
| 25 Aug 2021 - 19:10 - 0217801860 M Caller for Scarborough called for pt not feeling ? well for the last couple of days - weak - coughing - nausea - according to caller pt does have a chest infection - I asked the caller who the dr was that diagnosed the pt and he said there was no dr pt did not see a dr. I spoke to him a bit more about the pt's condition and also explained to him the possibility of COVID - he said that they are a lot of people in the house and then more of them would feel like that. I then heard someone else coughing in the background asked if it was the pt - he said no - I advised him to please be careful amongst each other - Pt is a non member not on medical aid - I advised of privt billing and also advised of Metro - For now he is going to contact Metro - Lindi Bredenhann |
| 25 Aug 2021 - 19:02 - Janeke called mem 9647 - 0844304128 was advised by dr Mercha Theunisen to call CMR to do vitals - Husband 45Y old no comorbidities but is overweight - Covid 8th day and not really feeling any better - Sats 93 - is taking meds as given. I asked caller if in any distress at the moment she said no SOB he is still walking around just not getting better - She also asked about an O2 machine that she does have at home - I advised as best as I could and explain that especially now for Covid if pt not in distress will either do Telephone consult as we don't just go out to monitor vitals - I did advise that Sats is still good etc. I advised that I am going to speak to OPS manager for either sending a vehicle or most likely doing a call. I spoke to Heath he will make contact with the caller. - Lindi Bredenhann |
| 25 Aug 2021 - 07:26 - Received a call from a female caller - 0793791029 (initial call drop caller called back) her and her husband both got COVID 10th day now under dr Atken - they do have O2 but as soon as they go off the O2 the Sats drop to 89%. They are not in distress (I asked more than once) - her husband was just very weak yesterday. I advised the caller of telephone consult if not in distress - and that weakness and decrease in SATS is normal for Covid - I did advise that I can send someone out - non members - gave estimate of call out - she then said she will call the GP again. - Lindi Bredenhann |
| 25 Aug 2021 - 06:55 - Received a call from Ann in Ocean view, she reports she has been waiting for an ambulance since last night, she doesn't have a metro Ref so i asked her to phone them back for a reference number, she called back to inform me that she had been in contact with metro and received Ref number 703. She did not want to pay a private bill and will rather wait for a metro ambulance as long as she can. - Abi Bussio |
| 24 Aug 2021 - 15:31 - A2 out duty O2 collection - Lindi Bredenhann |
| 24 Aug 2021 - 11:47 - Male 0844767456 called for a pt with severe stomach aches - 44 Andromida way O/V - I advised of privt billing or medical aid - caller then ended the call - Lindi Bredenhann |
| 24 Aug 2021 - 09:25 - Fiona taken O2 in - will ask that we can collect later today - Lindi Bredenhann |
| 21 Aug 2021 - 23:43 - 0842858645 female caller asking what our call out fee is, I explained that it all depended on treatment required. I asked what was happening, caller explained that her neighbour is having rectal bleeding that does not seem to be stopping. I explained that the general call out fee starts at roughly R1000 and the transport to a medical facility starts at R2500. - Monique Joubert |
| 20 Aug 2021 - 06:51 - RV5 Darren Z reports MVA 17th avenue and Kommetjie Road, Fish Hoek. Reports no injuries but can saps please be contacted. I called fish Hoek saps and they advised that they will dispatch a van - CMR GO |
| 20 Aug 2021 - 06:47 - RV5 Darren Z reports MVA 17th avenue and Kommetjie Road, Fish Hoek. Reports no injuries but can saps please be contacted. I called fish Hoek saps and they advised that they will dispatch a van - Monique Joubert |
| 19 Aug 2021 - 18:43 - RV2 off run RV6 on run till Tuesday - CMR GO |
| 19 Aug 2021 - 16:15 - RV2 off run RV6 on run till Tuesday - Lindi Bredenhann |
| 19 Aug 2021 - 11:40 - Fiona 0790895770 called for a house alight in Blackbird road sunnydale - not sure what number was contacted by her made - I contacted fire and spoke to Fiona while on the phone with fire - she then said the made went around and was told by the residence all was ok - but Fiona is not sure as there is a lot of wooden structures and ?illegal connections possibly at the premises - Fire control reported that they will log it and send a vehicle - Lindi Bredenhann |
| 18 Aug 2021 - 10:03 - Received a call from Sister Cathy at Peers Village asking if we can assist in transporting an adult female mem no. 3191 to the x-ray department in Valyland and back to Peers Village Healthcare. I advised that it would be R945 each way or the pt has the option to use her free discharge one way and then pay R945 for the second trip. Sr Cathy said she would let the pt know. She phoned back a little later and said that the price was a bit steep and they would make a plan to transport her themselves. - Abigail Leisegang |
| 18 Aug 2021 - 07:02 - At approximately 2am this morning I had a call from Mary-Ann on 0824920888 she lives at 259 Katzenellenbogen street, Noordhoek. She reports she is a 55 year old female who has spoken to Monique over the phone in the past and was hoping to speak to her again. The patient reports she has Asthma and has recently had a few flu like symptoms and is worried it may be covid, she did not want for someone to come out for no reason and rather to consult with someone over the phone. She reported she is very nervous about catching covid due to her asthma. I advised her that i would speak to H.Giloi our operations manager to get him to call her back asap to discuss with her and try reassure her as much as possible, when i got the patients address I asked her for the address incase H.Giloi advised we send someone out and she became very nervous with the idea of someone coming to her. I spoke to H.Giloi and advised him of the situation, he said he would give her a call. H.Giloi reported back that All good. Having some adverse effects of the alcofelex and salbutamol. She is speaking in full sentences. Just a bit of a mind game. She will call back if any change. But for now. All good. - CMR GO |
| 18 Aug 2021 - 06:17 - At approximately 2am this morning I had a call from Mary-Ann on 0824920888 she lives at 259 Katzenellenbogen street, Noordhoek. She reports she is a 55 year old female who has spoken to Monique over the phone in the past and was hoping to speak to her again. The patient reports she has Asthma and has recently had a few flu like symptoms and is worried it may be covid, she did not want for someone to come out for no reason and rather to consult with someone over the phone. She reported she is very nervous about catching covid due to her asthma. I advised her that i would speak to H.Giloi our operations manager to get him to call her back asap to discuss with her and try reassure her as much as possible, when i got the patients address I asked her for the address incase H.Giloi advised we send someone out and she became very nervous with the idea of someone coming to her. I spoke to H.Giloi and advised him of the situation, he said he would give her a call. H.Giloi reported back that All good. Having some adverse effects of the alcofelex and salbutamol. She is speaking in full sentences. Just a bit of a mind game. She will call back if any change. But for now. All good. - Abi Bussio |
| 17 Aug 2021 - 19:20 - My Lifeline for mrs Joan Gold mem 4855 - accidental activation no medical emergency - CMR GO |
| 17 Aug 2021 - 13:07 - My Lifeline for mrs Joan Gold mem 4855 - accidental activation no medical emergency - Lindi Bredenhann |
| 17 Aug 2021 - 12:30 - My Lifeline 6 Ixia Murdock Valley tested - Lindi Bredenhann |
| 17 Aug 2021 - 06:53 - At Approximately 23:45 last night, I received a call from ER24 requesting assistance with a patient who had severe abdominal pan, the patient is currently at FBH but they are not getting the help they wanted and therefore would like to move to a private facility. I advised the caller taker that i only had one ALS available for the night who was currently busy on another call so we would not have any ALS available for their call, she said she understands and said thank you and put the phone down. - CMR GO |
| 17 Aug 2021 - 05:17 - At Approximately 23:45 last night, I received a call from ER24 requesting assistance with a patient who had severe abdominal pan, the patient is currently at FBH but they are not getting the help they wanted and therefore would like to move to a private facility. I advised the caller taker that i only had one ALS available for the night who was currently busy on another call so we would not have any ALS available for their call, she said she understands and said thank you and put the phone down. - Abi Bussio |
| 16 Aug 2021 - 19:03 - Ursula Kendell from 23 Somerset way kommetjie called - we were there earlier for her son - injured his neck - did go to physio now back at home and still in pain - wanted to know if we can send someone to give pain meds I explained protocol and advise will speak to ops manager - as per her we have done it before - Spoke to Heath advise to send someone to assess and if the paramedic feels that analgesia can be admitted to call dr Walters for permission - to also explain to caller that prev times was due to the fact that she did have a script and for her sons epilepsy unfortunately the current complain is not part of that. I did try dr Walters just to advise - not able to make outbound oversea calls - Heath was going to try to make contact with him while I called the caller back to advise her of the above. When I then spoke to her she said she spoke to a Dr Butler and he advised to give him Tramadol although she does not have a script she does have a friend that is going to give her some - she will monitor her son and will call if any further assistance is needed. Heath did make contact with dr if we need to send someone later he is aware and we can call him on w/up - Lindi Bredenhann |
| 16 Aug 2021 - 07:54 - Accidental telecare activation Mrs Kahn - 35 Kromer rd - Muizenberg - No medical emergency - Lindi Bredenhann |
| 14 Aug 2021 - 11:18 - RV1 reports diverted call from 076009997 who wanted to get advice on how to transport a psych patient to hospital, RV1 advised that they contact either SAPS or a psychiatrist. - Abi Bussio |
| 12 Aug 2021 - 12:16 - Telecare activation from 178 wood way, Glencairn, all in order - Ronald Windell |
| 11 Aug 2021 - 22:19 - Male called from Masi 0834050384 initially thought that we were FBH - wants a ambulance for someone that is sick , I explained to him who we are and about privt billing etc. I also advised him of METRO and gave him their number. He is going to phone METRO. - Lindi Bredenhann |
| 11 Aug 2021 - 19:32 - Female caller 0834050384 non mem called for a male that got the end piece of a earphone stuck in his ear, they have tried with tweezers to get it out but not able to. I explained to the caller that normally with something like that we do recommend the pt to go straight to the ER. As we do not carry all the necessary equipment to work in the ear and also we dont necessarily want to cause more damage. I did explain that I can disp someone to come and have a look - advise of privt billing, med aid only when transported. She spoke to the caller and will probably go to ER. - Lindi Bredenhann |
| 11 Aug 2021 - 18:25 - 17:50 Received a call from Karen for a PVA Old Kommetjie and Food Zone, I explained to Karen that Old Kommejtie Rd and Food Ozone are about 1km apart, I asked if there was an on scene contact number which was 0622785056. I advised that I would try calling and dispatch vehicles that way. I called that number provided and the subscriber was unavailable. I then tried calling Rv5 and had no answer there. I then dispatched RV2 and A2. I tried calling the on scene number again and still no luck. then received a call from Karen to advise that no scene has been found crew have gone to both locations with no luck and Ambulance 42 was with the crew. Prior to crew booking mobile they had been stood down. - Monique Joubert |
| 11 Aug 2021 - 06:53 - call 20210810/19 - crew Chris de Meyer, Jacqui and Rosario were complaining of strain on their backs from carrying this pt - ( due to the angle/position of the carry). Non of them are booking off were just mentioning it to me, but I did say that I am going to make an OB entry and did ask them to please notify Heath. I did send Heath and Taryn a message about it. - CMR GO |
| 10 Aug 2021 - 21:51 - call 20210810/19 - crew Chris de Meyer, Jacqui and Rosario were complaining of strain on their backs from carrying this pt - ( due to the angle/position of the carry). Non of them are booking off were just mentioning it to me, but I did say that I am going to make an OB entry and did ask them to please notify Heath. I did send Heath and Taryn a message about it. - Lindi Bredenhann |
| 10 Aug 2021 - 20:49 - Received a Wup and phone call from Rodger for, 1 Petunia Court Milky Way O/V - very sick pt?? - did call Metro still no ambu - I advised of privt billing and explained I would need to speak to family or person on scene regarding pt and accepting pmt. Shortly afterwards I spoke to Netitia, she is with pt - pt is weak, cough, sob - cons but very weak - ?PUI - I explained to her and also gave her estimate of cost - I then also asked her for the METRO ref number they received earlier and told her that I will follow up as she could not accept billing. I called Metro and was advised Metro 120 just been disp cannot give ETA or tell me where they are coming from(ref 2378). I called Netitia back she was busy and I spoke to another lady - I advised her of METRO she then told me they managed to get someone who is going to transport him privately. - Lindi Bredenhann |
| 10 Aug 2021 - 16:51 - Received a call from Srg Van Der Berg to ask if i could please log a call with metro for a 15yo boy who has been assaulted with a metal pipe. The pt is bleeding badly from the head but is cons and talking. Metro ref no. 2233. - Abigail Leisegang |
| 10 Aug 2021 - 08:29 - Rv2 time check done, Andre is on duty - Monique Joubert |
| 09 Aug 2021 - 18:03 - Male caller 0837664554 called for a person that cut his hand on a deodorant can - possibly needs stitches - I advised that we can assess and treat but if stitches required would need to go to ER. I then asked if the pt is a member and the caller said no, but he is. The pt is not at the address of the caller and I explained that I then have to advise of a private bill as the pt will then not be covered - I advised accordingly - I did explain I can still send a vehicle for an assessment. He understood will first speak to the student and will call back if needed. - Lindi Bredenhann |
| 09 Aug 2021 - 17:06 - Mountain rescue call received from Norman 0836429226 - behind Noordhoek - entrance Silvermine reserve gate 2 - ?broken leg - also send pin location - I also spoke to James that is on the mountain - they are not able to get to the injured person as it is off the track and in the bushes - I spoke to D Zimmerman and also Metro Rescue, Mr Thomas - he is aware of the call they have disp vehicles - I informed James about this. - Lindi Bredenhann |
| 09 Aug 2021 - 12:35 - MVA Hermanus - also handed over to Overberg Provincial service - Lana 0283123219 - Lindi Bredenhann |
| 09 Aug 2021 - 12:09 - Cecilia called for MVA - N2 turning to Hermanus - 2 x vehicles - most defiantly injuries - We searched for close by services and phoned Overberg ambulance services - spoke to ?Cassie - he is going to respond to call. - Lindi Bredenhann |
| 09 Aug 2021 - 09:03 - Mrs Ann Swart called - she and her husband ( 74Y old- no comorbidities ) both are Covid + - she is ok but her husband is ++weak - has fallen a couple of times and and at times seems confused and delirious. He is not SOB and his SATS seems to remain above 92%. Currently he is sleeping. She wanted to know what she must do. I did advise the caller that it is advisable to call her GP - we can come and do a assessment and can transport if need be but their is not much that we are able to do if he wants to remain at home (as she said he does not want to go to hosp). I did tell her that I am concerned about the fact that he is confused and that he has taken falls as that can lead to other injuries. She will call dr V D Merwe and if need be will call us again. - Lindi Bredenhann |
| 08 Aug 2021 - 18:10 - Got a call for Jo Fensham Yachts for one of their employees Covid+ and ?SOB - wanted to know if still covered under business if not at work. I explained to caller that cover is at work or when in work vehicle etc but not necessarily when at home. I did explain that the pt is our main concern and that they are always welcome to contact the member dep afterwards but I am not able to guarantee cover - I did explain that we can most definitely assist pt if non member as the pt is our main concern above payment. Caller understood is just awaiting a call back from someone who is in contact directly with the employee. Will call us if needed - Lindi Bredenhann |
| 08 Aug 2021 - 10:50 - Ronnie free from swimming event - Lindi Bredenhann |
| 08 Aug 2021 - 08:35 - 0817436502 female caller - Covid + (not tested) and boyfriend now also presenting with symptoms (not tested ) known diabetic - as per caller boyfriend very weak and SOB - non mem non med aid - I explained to caller privt service and billing - I also gave her METRO number - Going to phone METRO - I did advise her to pls get the METRO ref if they call incase they need to follow up. - Lindi Bredenhann |
| 08 Aug 2021 - 07:10 - R Windell out to swimming event - Lindi Bredenhann |
| 07 Aug 2021 - 10:22 - Got hold of Monique, shes worried about not her gran not being accepted at CBMH (explained that if a GP is wanting her to go in, then the GP needs to arrange and provide the accepting Drs name), she was unable to get hold of the GP and asked what she should do, advised that CMBH can turn us away, but they may not turn you away if you come in by private vehicle - she was very uncertain and emotional as there is a lot of family pressure. She was worried about wasting time (dispatcher M.Joubert was here, I asked her for advice with this call). I offered multiple times to send a vehicle out, also explained she can go the route of phoning her med aid to arrange an ambo. Monqiue then decided she was going to take her gran to CBMH privately. Phoned her back after time had passed to see if she came right, she is getting her mom ready to to take her in the car to CBMH - her GP phoned CBMH but they are on divert and recommended RMC - Monique is insistent on taking her mom to CBMH as the GP said she had a better chance of survival at CBMH. Advised her i would phone her back later and see if she came right. - Ashlee Alpes |
| 07 Aug 2021 - 09:33 - Monique phoned 0762802955 - wanting us to take her gran to CBMH, COVID + - pt is currently asleep after being given 2 x adcodol and 2 x panado. We saw the pt this morning and family signed RHT on her behalf. Pt is not currently SOB but the family want her to go to CBMH. As the GP saw he picture of the oximeter this morning, GP has not arranged for the pt to be seen at CBMH - advised her of private billing if they RHT again, they were not aware of that. Caller will consult her family and phone back - have attempted x2 to reach caller again but with no answer - Ashlee Alpes |
| 05 Aug 2021 - 14:01 - Received a call from 0662699061 on behalf of a friend for a adult female with CA and COVID+ who is very SOB. I contacted the on scene contact 0619325738 who advised that he could not accept a private bill and to please contact Metro. I contacted metro and logged the call Ref no. 1663. - Abigail Leisegang |
| 05 Aug 2021 - 07:04 - 50 Clovelly Road, 082215145 Mrs Beck called, he husband is breathing shallowly, and on their monitor his O2 is in the 80s. She wanted to know if we are able to give him oxygen. I explained that a short term use of Oxygen is not helpful and it sounds like he will require longer term use oxygen and he can only get that is hospital. Straight away patient and caller said no he is not going back to hospital. I explained that I could absolutely send a medic out and if he required intervention my medic would be able to help but we cannot assist with in home oxygen rentals. Patient was now speaking in full sentences and has verbalised that he does not want to go to hospital, I explained that I did understand and I could send someone to check him out if that is what they wanted. Caller was back on the phone, she was asking where she could get o2 for home. I explained that I was not sure and that she would either need to contact her medical aid and get referred to O2 suppliers. Caller said she is not on a medical aid and asked can she only get it on medical aid. I explained that this is not the case but she would need to maybe contact the hospital or patients doctor and ask if they have any supplier options for O2. I offered again to send someone out, caller said well her husband is speaking in full sentences so she thinks she will rather keep an eye on him and if anything changes give us a call back - CMR GO |
| 05 Aug 2021 - 03:37 - 50 Clovelly Road, 082215145 Mrs Beck called, he husband is breathing shallowly, and on their monitor his O2 is in the 80s. She wanted to know if we are able to give him oxygen. I explained that a short term use of Oxygen is not helpful and it sounds like he will require longer term use oxygen and he can only get that is hospital. Straight away patient and caller said no he is not going back to hospital. I explained that I could absolutely send a medic out and if he required intervention my medic would be able to help but we cannot assist with in home oxygen rentals. Patient was now speaking in full sentences and has verbalised that he does not want to go to hospital, I explained that I did understand and I could send someone to check him out if that is what they wanted. Caller was back on the phone, she was asking where she could get o2 for home. I explained that I was not sure and that she would either need to contact her medical aid and get referred to O2 suppliers. Caller said she is not on a medical aid and asked can she only get it on medical aid. I explained that this is not the case but she would need to maybe contact the hospital or patients doctor and ask if they have any supplier options for O2. I offered again to send someone out, caller said well her husband is speaking in full sentences so she thinks she will rather keep an eye on him and if anything changes give us a call back - Monique Joubert |
| 04 Aug 2021 - 10:39 - @10:35 A4 came across an MVA along Steenberg Rd, they stopped and spoke to the driver who refused any treatment or transport. A4 left the scene and continued to their transfer. - Abigail Leisegang |
| 03 Aug 2021 - 14:07 - Received a call from Natalie, 0657446338 for 7 Leo Road, Ocean View, for a female adult who has cut herself on her foot. I explained that we are a private ambulance service and there would be a private bill and I would therefore I would need to speak to the patient or patients NOC. I then received a call from Kasiff 0730421810 he explained that his wife has cut her wrist, she is awake and talking but is bleeding from the laceration, they have her in the bathroom with a towel to the wound. I explained that we are a private ambulance service and that there would be a bill, caller was not happy to accept bill, I explained that the other option would be for us to contact Metro EMS, caller asked if I could do that. I called Metro EMS and spoke to Natasha, I was give ref#1840 - Monique Joubert |
| 03 Aug 2021 - 08:18 - 082947456 Received a call from Mr Allen, 90 Arum Road, Kommejtie, his wife went to he bathroom and started having a terrible head ache with horrible nausea. the head ache has subsided slightly but the nausea is terrible. I asked if she had tried taking anything to the nausea, I was advised that they dont really have anything like that in the home. I offered to send someone out to check her out but did advise that if we give any medication we would have to get her to a facility as patients have to be observed after medication is given. Patient was not too keen on us coming out. The caller then asked if this could be life threatening or just something minor, I explained that I could not advised on that, it would be best for someone to adleast check out his wife. caller said he would keep an eye on her for a while longer and if the symptoms didnt subside or get any worse he would give me a call back to send someone - Monique Joubert |
| 02 Aug 2021 - 21:17 - Spoke to Mr Lord 0846530287 -for the +- 2 weeks Covid like symptoms - had a test on his second day of symptoms test was Neg (as per caller happened to someone else he knows that does have Covid - now still presenting with symptoms - weakness, dizzy, body ache, - (speaking in full sentences.) Pt did not yet see his GP Dr Whitney or went for another test. Pts wife originally called it in and ask if we can come and take pt's SATS. I then asked her if I can speak to pt myself and thats when I got the info as per above. I also asked pt what medication he is currently taken - Zink and Vit B. I advised caller that I am just going to speak to my manager as currently with Covid we also do telephone consults (if pt not in distress). spoke to H Giloi he called the pt back - advised pt furter - pt to make appointment with GP in am - If anything changes / worsens during the night to please call back. - Lindi Bredenhann |
| 02 Aug 2021 - 19:54 - Nikki called from Capri - fell down stairs possibly broke / injured her toes as she heard a popping sound and it is very painful. Nikki is currently not residing at the address where she use to stay and still want to become a member on her own. Currently she is resting the foot and does have some ice on it - she asked me what to watch out for - I explained to her and also explained about the possibility of an xray - non med aid - FBH only during the day - if toe # not able to cast only able to splint together. I did advise Nikki of current call out fee and that I cannot guarantee no bill if she becomes a member - she understood - she is going to monitor the foot and will most definitely call back if symptoms gets worse. - Lindi Bredenhann |
| 02 Aug 2021 - 14:37 - Received a call from Sr Magazi and Masiphumalele Clinic, she advised me that she has tried to get hold of Metro EMS for several hours now with no luck, she gets placed on hold and no one ever picks up the phone. She has a 3 year old child that has reportable had a cough for 5 days. call back number 0214444107. Child is very sick, very dehydrated and really needs to get to the hospital patient has been in the care of facility for 3 hours. Sr Magazi also advised me that they actually have two patients but this patient is more serious. I explained that the call has to be logged with Metro EMS. I contacted Metro EMS and managed to get through after 8 minutes, the call taker advised that she would contact the clinic to get all relevant information - Monique Joubert |
| 02 Aug 2021 - 10:21 - Mr and Mrs Foad, 58 Northshore Drive, Lake Michelle, Telecare activation 0217851667 all is in order, they forgot to press the blue button - Monique Joubert |
| 02 Aug 2021 - 09:07 - Rv2 in service Andre time check done - Monique Joubert |
| 02 Aug 2021 - 09:06 - A2 in service, Jacqui and Rosario time check completed - Monique Joubert |
| 02 Aug 2021 - 09:05 - A3 in service in service time check done, crew Jessica and Craig - Monique Joubert |
| 01 Aug 2021 - 10:11 - A2,A3,A4, RV1 and RV3 enroute to memorial, RV2 on a call - Ashlee Alpes |
| 01 Aug 2021 - 09:18 - Mrs Clapp phoned , Mel attended to her son last night on call 20210731/15 - she wants her son to go to FBH today, wants him to go in via ambulance as she does not want to wait hours - advised pt will be triaged the same and will wait the same as if he came in by ambulance, caller decided she will just take pt privately to FBH - Ashlee Alpes |
| 01 Aug 2021 - 09:15 - 0652863189 phoned and enquired where she could go for a covid test - advised accordingly - Ashlee Alpes |
| 31 Jul 2021 - 22:47 - Receievd a call from Harris at Metro requesting assistance with an OD in Masi, On scene contact- 0678077355-Anele- Ref #2150- i was unable to get in contact with the caller on scene and had to decline the call as there was no confirmation on the scene about what was happening. H.Giloi advised of call - Abi Bussio |
| 31 Jul 2021 - 18:01 - Karen called for her 13y old daughter - PUI - wanted to know about testing and what meds can be given for the headache - Claude was at the office as well - I informed as best as I could and Claud also explained to her about the medication and dosage for the headache. I did inform her to please call again if anything changes and symptoms progress - - Lindi Bredenhann |
| 28 Jul 2021 - 16:00 - Received call from 063466848710 esme court, ocean view, 61 yr old female with low blood sugar, explained we private service, phoned metro and logged - Ronald Windell |
| 25 Jul 2021 - 13:52 - Received a call from Shawn member 7686 0725598504, we transported him to FBH, he has now been referred to Brankengate as he requires O2. He called to find out if we rent out O2 cylinders or if we had any contacts who did. I explained that our we do not rent out O2 cylinders and due to the current high demand for O2 it is hard to find home oxygen. Caller disapproved as it is just a cylinder. I explained that our cylinders are pressurised O2, they are not for home long term use and usually home use oxygen is usually a machine that does not distribute high flow o2. - Monique Joubert |
| 25 Jul 2021 - 13:05 - Female caller 0217833889 a family member has been ill for about 3 weeks, she has a loss of appetite and when she does eat she often brings it up. She would like to go to the hospital. I asked Caller if they are members of CMR and caller advised me that they are now. I explained that we are a private ambulance service and there would be a private bill, the general starting price for an ambulance is roughly R2500, caller advised that she was not happy to accept that and she called us as she has tried to get hold of FBH but no one answers. I explained that the government service was who needed to be contacted and I provided caller with the Metro Number - Monique Joubert |
| 25 Jul 2021 - 12:04 - 068761445 Female caller, her husband was diagnosed with COVID on Monday, she just got off the phone with the COVID hotline as her husband is experiencing a little short of breath if he gets up to walk and his SATS are between 93% and 97%. I explained that this is al 100% normal when it comes to COIVD patients, the hospitals are not admitting persons with SATS above 90% but it is very normal for him to become slightly SOB during activity. I explained that we usually start getting concerned when the oxygen readings are in the low 80% and the person is SOB when not active and this is usually when hospital admission is more necessary. I explained that I could send someone out but that all sounded normal for COIVD. caller advised that they would keep an eye on him and go from there if needed would give us a call back - Monique Joubert |
| 25 Jul 2021 - 09:07 - A3 cleaning completed, time check done, in service crew Jessica and Craig - Monique Joubert |
| 25 Jul 2021 - 09:02 - A4 cleaning completed, time checked, crew Thomas and Rosario - Monique Joubert |
| 25 Jul 2021 - 09:02 - correction A2 crew, Jacqui and Princess - Monique Joubert |
| 25 Jul 2021 - 09:02 - A2 in service, cleaning completed, time checked. Crew Thomas and Rosario - Monique Joubert |
| 24 Jul 2021 - 17:42 - Receive a Call from Crystal 0740424990 7 Freesia Court opposite Marine Primary. Caller ask for assistance as her mom is on Warfarin and they have now notices GI Bleeding as mom has had a runny tummy for a few days. Mom gets her warfarin levels checked on a regular basis. Caller is not a member of CMR, I advised that we are a private ambulance and the starting price for transport is about R2500 depending on treatment ect. Caller then advised me that she though we are Working with Metro as she saw an article in the news paper about our partnership with FBH. I explained that she is to still log a call with Metro EMS for something like this. Mom is still awake and talking and mobile at this stage - Monique Joubert |
| 24 Jul 2021 - 07:57 - Andre has completed his vehicle check and time check down on RV2 - Monique Joubert |
| 24 Jul 2021 - 06:52 - regards to last OB entry- Metro reference 2478 - CMR GO |
| 24 Jul 2021 - 00:27 - regards to last OB entry- Metro reference 2478 - Abi Bussio |
| 24 Jul 2021 - 00:27 - Received a call from MetroEMS reports of a shack alight in Masi the reported that a patient had been pulled out of the fire and they require assistance. I called the on scene contact number who is Apakaninmani on 0826449771 who reports an adult female approx 50 years old appears to have fallen asleep asleep on top of her heater causing her legs to burn approx 15 min prior to the call. I spoke to H.Giloi who advised we could dispatch a vehicle fro our side, during this process fire and rescue Davies called and asked if we were able to assist, i informed him that we would be running. I contacted Metro to inform them of the discussion and they initially reported that LC01 and Hout Bay Ambulance were on route from TMH and were on route at 12:04, I informed heath of this and he was happy for us to stand our vehicles down from the call but remain on stand by if we are required. I called fire back and gave them the metro reference and informed them that LC01 and Hout Bay Ambulance was already on route to the scene if he wanted to remain in connection with the call. We will no longer be sending vehicles from our side but rather be remaining available incase we are required the other services will call back. - Abi Bussio |
| 23 Jul 2021 - 16:39 - Received a call from Mrs Lock 0726171244 A3 Crew transported her from hospital to home in Glencairn, and now she is not able to find her ID and medical aid car. I explained that we usually hand everything over to the family or back to the patient but I would call the crew and find out. I spoke to Dannielle and she advised me that she did ask for her ID but she was not able to find it, the only documentation that was available was the discharge paperwork from the hospital. I called Mrs Lock back and explained that the crew do not have the ID and that they only used the documentation form the hospital. It would be a good Idea to contact the hospital. Caller explained that the crew took her into ID and Medical aid card when they took her to the hospital, I explained that they would have had to and that the hospital usually take it from the crew and it is usually returned to the patient by the hospital - Monique Joubert |
| 23 Jul 2021 - 16:34 - Mrs Conradie, 0217863080 called she is a little anxious as her husband was taken to hospital yesterday as he is COVID + and was struggling, she is also COVID + but has no problem with breathing or her SATS but she wanted one of the medics to come out and check her out to make sure everything is fine. I explained to caller that we dont usually do that, we send out in the even of a medical emergency. caller still wanted some sort of assistance. I explained that I would chat to my Ops manager and get back to her. I called Heath and he advised that it is not what we do, It is diffident if there was a medical emergency happening but there is not. Advise caller that we can possibly send someone out but it will take a while the other alternative is to get in contact with her GP but if there is a medical emergency then we will send. I called Mrs Conradie back and explained that this is not a medical emergency but if anything changes we will happily send. caller explained that she is a bit concerned as she is very phlegmy, I explained that it would be best to speak to her GP as we would not beable to assist her with her current situation, but if a medical issue arises she is more then welcome to call back - Monique Joubert |
| 23 Jul 2021 - 11:57 - Rv6 reports main road just after Milatary Road, Minor Fender Bender, 1 adult male green 1 adult female Green, no further assistance required - Monique Joubert |
| 23 Jul 2021 - 11:56 - A4 reports MVA on Ou Kaapse Weg, Metro Police and SAPS on scene, no injuries - Monique Joubert |
| 23 Jul 2021 - 08:50 - A4 in service, time check done, Crew Thomas and Rosario - Monique Joubert |
| 23 Jul 2021 - 08:50 - A2in service, time check completed, Jacqui and Princess - Monique Joubert |
| 21 Jul 2021 - 07:15 - Received a call from Andrea, she reports her neighbor Stuart who is a member of CMR resides at 11 Woodside flats in Fish Hoek, the patient took a fall this morning just after 5am but the callers husband had helped him up and put him back into bed, the patient now has a blood sugar of 8.6, is a known diabetic and has the shakes. the caller asked if someone could come out to assess, i informed the caller that the patient is an inactive member, she requested the bill cost and i informed her it would range from R1000 onwards depending on the service. The caller reports she will take the patient private transport to either FBH or TMH - Abi Bussio |
| 20 Jul 2021 - 19:29 - Declined a primary ALS for a Europe assistance call in Hout Bay due to one ALS and one bus down - Monique Joubert |
| 20 Jul 2021 - 11:22 - Received a call from Claire-0217826402- as she is receiving messages that somebody had been seen to by CMR at her house and she knew nothing about it. She seemed upset as she is the main member and is at work and knows nothing about who has been on her property or any of the details. I advised her that her tenant had been seen too and all was good. - Abigail Leisegang |
| 20 Jul 2021 - 10:43 - T. Vermaak (0814087755) reported a motorcyclist who had fallen off his bike at the corner of 17th avenue and Kommetjie road- he stopped to check if he was injured but the motorcyclist said that he was okay and did not require any treatment/transport. - Abigail Leisegang |
| 19 Jul 2021 - 20:01 - Received two calls from Europe assistance, one was for breathing difficulty in Westlake which I declined and the second was in Oude West which is in Spingfield area Near Tygerberg Road, which I advised we could not assist with - Monique Joubert |
| 19 Jul 2021 - 14:00 - A2 reports an MVA +- 300m from the bottom of Ou Kaapse weg ( Westlake side)- no injuries. Traffic and towing on scene. - Abigail Leisegang |
| 19 Jul 2021 - 13:41 - Received a call from an unknown male @12:36- 0760414025. He said that his grandmother has stage 4 cancer, is SOB, has dry lips and a swollen tongue/lips and needs to be transported from Lakeside to Victoria Hospital. They are not members so I advised him of billing and I offered to give him the number for Metro. He said that he had already contacted them but had been waiting over an hour. He said that he would discuss the bill with the family and phone me right back. @13:39 have not received a call back. - Abigail Leisegang |
| 19 Jul 2021 - 12:13 - Received call from metro ref 1205 for pt with sob at 10 Wilfred st, simonstown, phoned on scene, caller not sob, has shallow breathing and disorientated, consulted with Heath, call handed back to metro as not P1 - Ronald Windell |
| 18 Jul 2021 - 21:10 - Received a call from Sarah on 0824545023who reports she took a pregnancy test yesterday which was positive possibly about 6 weeks, she reports she had lower abdominal pain that felt like period cramps and had a small amount of blood in her underwear, she wanted to know if she should be concerned. I advised the caller that i would phone one of our paramedics to see what they say and then phone her back. I spoke to David on RV1 who suggests that the patient does get checked out at hospital. I phoned the caller back and advised her of this, the caller reports she is a member of cape medical response and is on a medical aid, the caller reports she would most likely need to go to CMC, I did advise the caller that she can go via ambulance if she would like or take private transport, she reported that she would like her husband with her so they will take private transport as they cant be turn away. - Abi Bussio |
| 17 Jul 2021 - 21:01 - Mem 7873 0824665171 called. Pt is a T1 diabetic, ?septic foot, she has seen Dr Cleveland who prescribed her augmentin, she has previously had a bad experience with augmentin, she is very nauseous and cannot eat, being T1 diabetic, this is concerning her, she wanted us to come out and give her a stemitol injection, advised that if we do give her anything that she will have to go to hosp. She wanted us to contact Dr Cleveland, advised we do not have his number, but offered to have a paramedic contact her and give her some advice and we can go from there. Got H.Giloi to make contact, he advised to stop the augmentin, as it is probably that, that is making her feel bad. Make contact with gp in the morning, or on call drs at longbeach. pt testing her sugar now, it is6.1, she says if it goes below 6 it normally drops quite quickly, she is attempting to have something sugary but cannot stomach food at this point, advised to call back if needed and we will send someone out to assess her but for now she is happy tp sort it out with her Dr in the morning. - Ashlee Alpes |
| 17 Jul 2021 - 21:01 - Mem 7873 0824665171 called. Pt is a T1 diabetic, ?septic foot, she has seen Dr Cleveland who prescribed her augmentin, she has previously had a bad experience with augmentin, she is very nauseous and cannot eat, being T1 diabetic, this is concerning her, she wanted us to come out and give her a stemitol injection, advised that if we do give her anything that she will have to go to hosp. She wanted us to contact Dr Cleveland, advised we do not have his number, but offered to have a paramedic contact her and give her some advice and we can go from there. Got H.Giloi to make contact, he advised to stop the augmentin, as it is probably that, that is making her feel bad. Make contact with gp in the morning, or on call drs at longbeach. pt testing her sugar now, it is6.1, she says if it goes below 6 it normally drops quite quickly, she is attempting to have something sugary but cannot stomach food at this point, advised to call back if needed and we will send someone out to assess her but for now she is happy tp sort it out with her Dr in the morning. - Ashlee Alpes |
| 16 Jul 2021 - 23:04 - Received a call from Dr Rossouw who reports they have a maternity case at FBH who needs to go to MOU, the patient is in fetal distress on reference 2437 with metro. The caller mentioned she was unable to get in contact with H.Giloi and T.Theron, I contacted H.Giloi who advised we would be unable to assist with the call due to limited vehicles available - Abi Bussio |
| 16 Jul 2021 - 14:17 - Received a telecare activation from Mrs.Webb at 50 Trafalgar place- spoke to her and she said that she had accidentally pushed it and confirmed that everything was alright. - Abigail Leisegang |
| 16 Jul 2021 - 08:35 - A3 in service time check completed, Crew Fiona and Khumbulani - Monique Joubert |
| 16 Jul 2021 - 08:35 - A2 in service, Time check completed, crew Kim and Angus - Monique Joubert |
| 15 Jul 2021 - 10:03 - A2 in service. - Abigail Leisegang |
| 15 Jul 2021 - 09:52 - Heath received a reports from Dannielle of an MVA with 2 Vehicles involved no injuries but saps is required on the scene. I contacted FH SAPS and spoke to Zanele who advised that she would dispatch a vehicle now - Monique Joubert |
| 15 Jul 2021 - 09:02 - Rv1 was in service at 08h00 David Behr - Monique Joubert |
| 15 Jul 2021 - 09:02 - Rv2 was in service at 8am Andre Yon - Monique Joubert |
| 15 Jul 2021 - 09:02 - A4 in service, time check completed crew Murray and Rosario - Monique Joubert |
| 14 Jul 2021 - 21:29 - Received call from 0641344967 in ocean view saying his mom is psychotic and needs to go to hosp, explained there will be a private bill if we come out, he said his mom is on a medical aid, explained if we come out and she does not go in ambo and has to go with saps there will be a private bill, he said she is violet so i told him saps would have to take her then. He said ok, thank you - Ronald Windell |
| 13 Jul 2021 - 20:04 - Received call from Metro ref 2187 @ 14 Altair Way, OV for a 30 yr old female, known diabetic, who is unresponsive, phoned caller on scene, pt is awake and talking, asked what hgt is, was 2.1, and she took her insulin without eating, told them to give her a peanut butter sandwich and check hgt again, if no change to phone metro back 0685912244 - Ronald Windell |
| 13 Jul 2021 - 09:08 - A3 has completed checks and is now in service. - Abigail Leisegang |
| 11 Jul 2021 - 20:13 - 19:08 Received a call from Brigette Moore, He husband seems to be having withdrawals do to not having his medication for 5 days. She wanted some advice on how to best handle situation. I called RV1 David and asked if he could please call caller. He called and advised that due to the high dose and long term use it is not a medication that one can just stop, it is best for patient to consult with his prescribing doctor. IT things get really bad in the night she can give us a call again but it is best to seek further medical attention asap - Monique Joubert |
| 10 Jul 2021 - 21:37 - Ridar called from Metro for a PVA in Masibulele rd Masi - On Scene 0623088350 I called on scene pt taken by private transport to hosp - I called Metro to tell them they can take it of their board - Ref 1582 - Lindi Bredenhann |
| 09 Jul 2021 - 23:28 - Mr Farmer called for a pt with a cut arm - caller was advised by a lady called ?Anthia that works for CMR to call us because it will be quicker to take him to hosp. On asking caller if they are members he said that he is a member and the pt is at his house membership under 10 Apollo way - I advised the caller that if pt not listed as dep will only be covered for RV - I search under Apollo, Telephone number given by caller and surname and could not find anything. Then the caller spoke to someone in the background - the caller then said they are starting a car and is going to take pt by car - I advised caller that I am trying to establish membership as I do have to advise of privt billing if not a member . Caller then said it is fine. After call ended I searched under that particular telephone number that the caller called from and found a Jacques Kallis as a member - I called back and asked the gentlemen if I spoke to him, he is Jaques Kallis and, he advised me it is his uncle that I spoke to - I advised Jacques that I found him as a member at 33 Scorpio, I asked him what address the pt is currently at and he then said 54 Libra. I also searched under that address and it is (inactive) since 2018 and was not listed as Farmer. Jacques then told me that it is ok as they are on route to hosp privt car. - Lindi Bredenhann |
| 09 Jul 2021 - 18:06 - Fabián's cell number 0639919119 - Monique Joubert |
| 09 Jul 2021 - 18:06 - Received a call from Fabian who is calling on behalf of someone who has been stabbed in the face, at 40Delphine Road, Mountain View, Ocean View, the person is awake and talking but needs some medical attention. caller is not rerated to patinet. I tried to explain that we are a private ambulance service but caller was not very understanding. I then called Metro EMS and handed call over to them with ref#1874 I also contacted Ocean View SAPS i spoke to Srg Van Der Berg and she advised that she would hand over call to the shift leader as she was going off now - Monique Joubert |
| 08 Jul 2021 - 22:51 - Patient that was taken to FBH for call no. 20210708/17, is needing to be transferred to GSH this evening on high flow Oxygen, the patient has requested a quote and was quoted R3245.00 for a BLS, L2 PPE transfer. I spoke to H.Giloi who approved this quote. - Abi Bussio |
| 08 Jul 2021 - 21:49 - A4 reports the patient was too heavy and the stretcher slipped and landed on Tracey Savages left foot. - Abi Bussio |
| 08 Jul 2021 - 17:12 - Sist Jaqualine NHM - called for a M 85Y pt - chesty and low sats - dr advised pt must go to hosp, was not assessed by dr today - Pt was scene by dr 5 days ago and given antibiotics ?pneumonia - pt was tested 2 weeks ago for Covid - Negative but not re- tested recently - After I completed the call I realised that I did not ask the sister what hosp etc I called her back and I asked the sist if any arrangements was made for hosp and she said no - pt must go to CMC or VPH - I advised sist that CMC is on divert and if possible to contact dr for him to make arrangements for pt - as currently the ambulance services are struggling to get pt's accepted - she was going to contact Dr Jemmet and will get back to us. - Lindi Bredenhann |
| 08 Jul 2021 - 13:12 - A4 reported to D Zimmerman that the wind blew the drivers door and buckled it. Crew is doing an accident report - Lindi Bredenhann |
| 08 Jul 2021 - 08:07 - A2 out duty High signs - Lindi Bredenhann |
| 08 Jul 2021 - 08:04 - RV1 in service - Lindi Bredenhann |
| 07 Jul 2021 - 19:09 - Laura called for ? blood samples - if we take and collect - I advised dr and pathcare - she did contact pathcare but they are only available to do so on the 12th - the other option is then her GP (she was first looking for Jess - thought its a straight telephone line to Jess - - CMR GO |
| 07 Jul 2021 - 10:28 - Laura called for ? blood samples - if we take and collect - I advised dr and pathcare - she did contact pathcare but they are only available to do so on the 12th - the other option is then her GP (she was first looking for Jess - thought its a straight telephone line to Jess - - Lindi Bredenhann |
| 07 Jul 2021 - 09:29 - Marison called for her father - ?#Rib - dr did see him yesterday going to do a house visit again today - wanted to know about transport and the medical aid - pt is on Fedhealth they are also making contact with Fedhealth - pt is very weak on O2 - big and on the 2nd floor - I did explain to Marison about the med aid and also if they do request it through E/A they can say that they have a local service provider that they would like to use. - Lindi Bredenhann |
| 07 Jul 2021 - 09:08 - A4 in service and A3 in service - Lindi Bredenhann |
| 06 Jul 2021 - 09:54 - Received a telecare for a Mr Graham in Lake Michelle, unable to hear the exact address and the telecare kept ignoring when i tried to speak to the patient using the number 7 - Abi Bussio |
| 05 Jul 2021 - 18:52 -
Caller is Monica 0829683004- the caller reports her husband is on Day 8 of having COVID. Their GP who is Dr Wellington advised that if his O2 SATS drop below 94% then the patient will need to go to Hospital. The patients oximeter is reading 90% but the patient is showing no signs of SOB. I handed the call over to H.giloi who advised the caller to monitor her husband and if he gets worse then she must contact us as currently he is not having any difficulty. The patient is a 70 year old male and a known diabetic. Address is 4 Scorpis Street, Lake Michelle - Abi Bussio |
| 05 Jul 2021 - 15:50 - Received a call from 0837996330 for a woman who has possibly dislocated/broken her ankle. The caller said that she has recently become a member of ours however she now lives in Rondebosch and her membership has been inactive since 2018. I advised the caller that we do not usually cover the Rondebosch area and advised him to possibly phone Netcare or ER24. He was then slightly confused and asked if our number was not 084124. I advised him that that was the number for ER24 and he said that he will phone them as they are closer. I told him that if he cannot sort it out he can call us back and we can try to assist him. - Abigail Leisegang |
| 04 Jul 2021 - 06:44 -
Received a call from metro asking us to assist with Ref #1649, they report that a shake has caught a light and there were 4 people inside, including a 4 month old baby. When i spoke to the on scene caller she reported that this happened at around 4pm this afternoon, the shake did not catch a light but they tried to warm the flat with hot coals inside causing there to be smoke. The caller reports the patient were vomiting but they all feel fine now other then a headache, the on scene caller reports that the 4 month old patient has been acting normal since the situation occurred. I spoke to H.Giloi and reported to him what the on scene caller had told me, he advised me to contact metro back and inform them of what the on scene caller had informed me about. I informed the metro operator that this was not a priority call and the patients may have some smoke inhalation but the call happened at 4pm this afternoon. Onscene contact- Loleka-0738808840 - CMR GO |
| 03 Jul 2021 - 23:39 -
Received a call from metro asking us to assist with Ref #1649, they report that a shake has caught a light and there were 4 people inside, including a 4 month old baby. When i spoke to the on scene caller she reported that this happened at around 4pm this afternoon, the shake did not catch a light but they tried to warm the flat with hot coals inside causing there to be smoke. The caller reports the patient were vomiting but they all feel fine now other then a headache, the on scene caller reports that the 4 month old patient has been acting normal since the situation occurred. I spoke to H.Giloi and reported to him what the on scene caller had told me, he advised me to contact metro back and inform them of what the on scene caller had informed me about. I informed the metro operator that this was not a priority call and the patients may have some smoke inhalation but the call happened at 4pm this afternoon. Onscene contact- Loleka-0738808840 - Abi Bussio |
| 03 Jul 2021 - 15:03 - Received call from Sonet. 0835907732 saying a elderly man fainted at 14 Beach rd, FH, Wife of pt said she doesn't want a ambulance as he has low bp and this has happened before - Ronald Windell |
| 03 Jul 2021 - 14:40 - Received telecare call from 4 The close, fhoek, spoke to Mr Donald, all in order - Ronald Windell |
| 01 Jul 2021 - 09:43 - 0217861086 Mrs Carneson-Mcgreggor called as her husband has a terrible cold and is showing all cold like symptoms but does not have a temp so it cannot be covid, I explained that most patients do not get the temperature but it would be a good options to get intouch with his GP who can advised on best medications to take and what is best to follow and possibly get tested for COVID. caller was then concerned that if he had to get tested for COVID he wouldn't want to be in a line due to him being ill, I explained that there are now mobile clinics that do the testing and we can provide her with that information - Monique Joubert |
| 30 Jun 2021 - 21:40 -
i Received a call from Sherry, she reports her husband had an allergic reaction and decided to drive himself to FBH for treatment. The caller reports she is struggling to get in contact with the patient and with FBH and wanted to know if we had an alternative contact for FBH. I informed the caller there is only one contact number so she should keep trying her husband and then I will try contact FBH from my side. I got in contact with FBH at around 20:50 and the person who answered asked me to call back in about 40min and she would try get an update on the patient to see if he made it to the hospital. I tried FBH at 21:30 and there was no answer, the caller had also reported that her one friend went looking for the patient and managed to get t FBH where they wouldn't let her in but they reported the patient will be remaining at FBH for the night. Original caller- Sherry 0823364404, the patient- Thorn Borden - Abi Bussio |
| 30 Jun 2021 - 13:52 - At +- 11:30 I got a call from Russel Human - saying that he spoke to councillor Franke from O/V about an elderly F that collapsed. Milky way - 4 Cherry court - I asked him if I can get the telephone number to get more info :0795882305. I asked Russel if this was from a group or if he spoke to the councillor - he said both, I also asked him if he spoke to Metro and he said no. I then called the councillor, she was not on scene and did not really know what was wrong with the pt - someone just called her. I then asked for the caller on scene tel number - 0631717120 Simone - Before I made contact with Simone I called Metro, they did receive a call for the address Ref 0996 still pending they got it as 65Y F with body weakness and loss of appetite . I then called Simone and asked her for more information - she told me her Mother was at the Clinic recently and was advised if her symptoms progress would need to go to FBH for Covid test. She is now just lying on the bed (weak) not really eating and vomiting. I confirmed with the caller if her mom is still talking in full sentences and she said yes she is speaking to her - also confirmed that mom does not have any SOB. I then told Simone about the privt billing and gave estimates - I then also told her that I have spoken to Metro and they do have the call but it is still pending - I explained to her how the disp works and that if it is not an immediate emergency they will first send the veh out to the serious calls eg MI and accidents. She understood - I advised her to call Metro on a regular base with the ref number to escalate the call. She said she was going to do it. - Lindi Bredenhann |
| 30 Jun 2021 - 11:31 - 0763734464 accidental dial - Lindi Bredenhann |
| 30 Jun 2021 - 10:16 - Mr Neville-Smyly called wanting to know what he need to give us if he phones for an emergency - I advised accordingly and transferred him to Lisa as his cards got destroyed in the post due to the rain - Lindi Bredenhann |
| 30 Jun 2021 - 09:22 - Telecare Mrs Turner 21 seaside cottages - accidental activation - Lindi Bredenhann |
| 30 Jun 2021 - 08:39 - A4 in service - Lindi Bredenhann |
| 29 Jun 2021 - 16:13 - A1 back from Petes - Lindi Bredenhann |
| 29 Jun 2021 - 15:53 - Ridar from Metro called wanted to know if we can assist with a cardiac in 5631 Nowasi str on scene 0678224444 Matidiswa - I spoke to caller and to pt on scene - chest pain for 3 days - subsided - now only SOB since yesterday - pt was speaking in full sentences when I spoke to him - I also asked him about other symptoms - only the SOB - I advised caller that METRO is aware of the call will send veh as soon as one becomes available - not able to give eta - I spoke to METRO and advised at this stage not able assist - Lindi Bredenhann |
| 29 Jun 2021 - 14:16 - Chris M will be taking A1 to Petes Auto as lights started with its problem again. - Lindi Bredenhann |
| 29 Jun 2021 - 12:12 - Mrs Byrne called about cancellation of her membership - moving out of area Mem 6128 Tel 021 7861212 - email send to Mark - Lindi Bredenhann |
| 29 Jun 2021 - 10:46 - Mrs Badenhorst 21 Evergreen Muizenberg accidental telecare activation - - Lindi Bredenhann |
| 29 Jun 2021 - 08:36 - Clovelly golf course manager called (lives on premises) wanting to know if we do take Covid pt's to hosp - I did advise yes if they are in distress - the caller than told me it is him - he is Covid + 7 days and does also have a chest infection - does not currently want the assistance but needed to know if we do transport - I advised caller that veh will be send to assess - we will make contact with hosp prior to transport as they are all very busy - we will normally try to take a pt to the facility of choice but sometimes it is not possible as they might not accept pt. Pt is on a set of antibiotics and I could hear audible wheezing - I did advise him to pls call immediately if he does need any assistance. - Lindi Bredenhann |
| 27 Jun 2021 - 12:07 - Tommy caller on 0825705323 and reports he has been coughing since Tuesday and feels very weak. The patient reports he has mostly been in bed but would like to go and have a covid test done, the patient asked if we would be able to assist with taking him down to FBH. I informed the patient that I would need to speak to T.Theron as this is not usually something we would do. T.Theron advised that the patient gets in contact with a private tester to come to his residence to do a test. The caller was happy with that and asked that we please forward the details of the private tester to him. I forwarded the private tester information to the patient over WhatsApp. - Abi Bussio |
| 27 Jun 2021 - 12:03 - Dale called on 0726106482, reports her husband is on antibiotics and was vomiting blood and passing blood last at about 8pm last night and she would like some advice on what to do. I advised the caller that i would have one of our paramedics phone her back, Mel on RV2 spoke to the caller and advised that she takes the patient down to Long Beach Medical Practice for assessment or to go to hospital. The caller told RV2 that she would phone back if needs be but for now she wants to go speak to her husband to see what he would like to do. - Abi Bussio |
| 25 Jun 2021 - 17:01 - Received call from Peter Raine 0825680807, he and his wife are bot covid + and on day 12, he is concerned because his wife's pulse rate has gone from 88 to 100, no other problems, no decreased sats or palpitations, told him i would get a para to call him. RV2 Claude called him back and all is fine - Ronald Windell |
| 25 Jun 2021 - 09:18 - A2 in service @ 9:15- Angus/ Kim - Abigail Leisegang |
| 25 Jun 2021 - 09:16 - A2 in service @ 9:15- Angus/ Kim - Abigail Leisegang |
| 25 Jun 2021 - 07:01 - Prev entry regarding FBH transfer to VIC - H Giloi updated control Metro 22 en route. - CMR GO |
| 24 Jun 2021 - 21:37 - Prev entry regarding FBH transfer to VIC - H Giloi updated control Metro 22 en route. - Lindi Bredenhann |
| 24 Jun 2021 - 21:32 - Dr Amien called for transfer - did log it with Metro this afternoon already - only 2 x people on group read the mess - PVA - abdo injuries ?ruptures organs - ALS to Vic - I did tell the dr that currently the ALS might be a problem - I did check with METRO ref 1865 still pending booked as Red - ALS - he will add a note to the call again - I did speak to H Giloi about the call - Lindi Bredenhann |
| 24 Jun 2021 - 20:44 - Female called - Her parents are both Covid + coughing and burning chest discomfort mostly her mom - I advised accordingly to monitor and to call if anything changes . - Lindi Bredenhann |
| 24 Jun 2021 - 19:47 - 0663935746 pocket dial - Lindi Bredenhann |
| 24 Jun 2021 - 09:37 - Received a call on 0845176768 from a male caller who said his ears are blocked and he needs a Dr who can clear them for him. I advised him to phone his GP who will be able to refer him to someone who can help him. - Abigail Leisegang |
| 23 Jun 2021 - 00:22 - Received a call from Genevieve, her son aged 3 and a half years had his tonsils removed last week Tuesday at VPH has now woken up and started vomiting blood, I asked the caller if she would be able to remain on the phone while I speak to one of our paramedics. I spoke to David on RV1 who advised that since the child is only vomiting blood he will need to go back to hospital to be assessed, I advised the caller of this and I also asked her if she would like for us to take him or if she would like to take him as her husband did test positive for COVID over the weekend. The caller reported she lives in Sunnydale and will be taken her child private transport back to VPH to be assessed. - Abi Bussio |
| 22 Jun 2021 - 18:54 - Ruan 0646909349 called spoke to G Mills regarding infection in leg - above patella - paraplegic - G Mills advised accordingly and also assisted with additional wound care numbers. - CMR GO |
| 22 Jun 2021 - 18:38 - Ruan 0646909349 called spoke to G Mills regarding infection in leg - above patella - paraplegic - G Mills advised accordingly and also assisted with additional wound care numbers. - Lindi Bredenhann |
| 22 Jun 2021 - 17:06 - Zaiann 0217857292, form H2O called for a Male at Verimark (staff) - Longbeach Mall , pt - in Extreme Pain not able to speak - ?pulled something in his neck and felt it going into jaw - pt is writing things down for caller - I did advise can send someone but have to advise of privt billing as Longbeach does not have their own membership - caller did speak to pt ?? going to go to pharmacy - I did advise caller that they will probably also call us as they normally do - she will call again if needed. - Lindi Bredenhann |
| 22 Jun 2021 - 17:01 - Mrs Schoonakker - 8 Spoonbill close Lake Michelle Mem 10185 called - wanting to know if we offer a service that we can take family members of patients to the hosp. Her husband is currently in hosp and busy dying, the hosp will inform her when the time is close and she would then need to go to the hosp to say goodbye. It was explained to her that unfortunately we don't offer that kind of service - M Will did give her numbers of service providers that does offer that kind of service. She was informed if they are not able to assist her at all to call us again - control room. To please then contact D Zimmerman as he is aware of the call and we will then see how we can assist her. - Lindi Bredenhann |
| 22 Jun 2021 - 15:57 - Control spoke to Mark 0790940465 - his mother 65 Y F - she has been ill for some time - initially thyroid problems but he think she might also have some sort of growth on the womb / bladder - she is under FBH not sure what dr not sure when last she went to see the dr - wanted to know if we can transport her. I explained to caller about private service and billing and also advised of METRO. He is first going to try METRO I did gave him the number. Initially the call came via a neighbour that was asked to call us via Mark - but due to me needing info I asked for Marks number to make contact. - Lindi Bredenhann |
| 22 Jun 2021 - 08:37 - A2 in service and out duty - Lindi Bredenhann |
| 21 Jun 2021 - 20:47 - Christina 0828747070 shallowed a small fish bone and can feel it but not sure what to do. I explained that we usually advise to eat some bread to help it go down, but if that does to rather give us a call back and we can see how we can assist - Monique Joubert |
| 21 Jun 2021 - 19:01 - Sue Dines - Tel: 0839269925 - 11 Clan Stewart street Glencairn heights - Mem 7330 called for her husband he Tripped and fell (did have a couple of beers as per the caller ) -fell on his face - cons and talking - bleeding from face - wanted to know if we can come and assess - She was then stopped by him in the background - "saying that he is fine" she will call back if she does need any assistance. - CMR GO |
| 21 Jun 2021 - 16:35 - Sue Dines - Tel: 0839269925 - 11 Clan Stewart street Glencairn heights - Mem 7330 called for her husband he Tripped and fell (did have a couple of beers as per the caller ) -fell on his face - cons and talking - bleeding from face - wanted to know if we can come and assess - She was then stopped by him in the background - "saying that he is fine" she will call back if she does need any assistance. - Lindi Bredenhann |
| 21 Jun 2021 - 15:39 - 0834890228 accidental dial - Lindi Bredenhann |
| 21 Jun 2021 - 13:28 - 16717075 called for her 5 y daughter - fever since last night 39.5 gave nurofen - started hallucinating - gave allergex - gave nurofen again and this morning a suppository - fever still not breaking - is lying in front of fan with only underwear - as I asked the caller who their GP is the call dropped - I tried to call back but got to a switchboard and the lady their was not able to advise me on who made the call. - Lindi Bredenhann |
| 21 Jun 2021 - 09:27 - - Lindi Bredenhann |
| 21 Jun 2021 - 09:27 - A2 out duty Dischem and Contact - A1 taken for drive - (Jess and Craig) - Lindi Bredenhann |
| 21 Jun 2021 - 09:26 - Charlene form Project Noordhoek mem 10176 called for David on dependants needs to go to dr rooms - shingles 2 weeks not getting better - wanted to know if we can take him - I did advise that normally we don't transport to dr rooms only ER but I will find out and get back to her. Pt is also at home and not at place of work - I spoke to H Giloi he also spoke to management team. I spoke to Charlene again unfortunately we only transport to ER unless with prior arrangement and very unusual circumstances we will go to dr rooms - I did ask her why pt not going to hosp but dr room seeing that the condition is not getting better- she said that the pt's other employer arranged it also does not think that pt have transport - I did advise that we can send someone to assess him and then advise further from there about hosp or dr. She understood - will call back if assessment is needed will firs speak to pt's other employer. - Lindi Bredenhann |
| 20 Jun 2021 - 17:30 - Received a call from a kingsbury sister, the sister requested a quote for the transportation of an ILS patient from Kingsbury to Brackengate hospital, the patient is covid positive. I spoke to Bianca who advised that she was happy with the quote of R4500. I advised the sister of the quote and she said no thank you. - Abi Bussio |
| 20 Jun 2021 - 16:39 - Received a call from Mariette on 0824905095 a 51 year old female. She thinks that she might have appendicitis and wanted to know if she should go to hospital, they are not members of cape medical response but are on a hospital plan. I advised the patient that we could send a paramedic out to her to assess and then possibly give her something for the pain but if she is given something for pain then she will need to go to hospital anyway. She reported that she will drive herself to hospital. I advised the patient that she should not drive herself to hospital and rather get her husband to take her through and drop her off and then return home with the kids so they don't need to stay at the hospital. - Abi Bussio |
| 19 Jun 2021 - 06:53 - Received a call from Sr Dorethy from Narina gardens Olive wing at 05:58 for a Mrs Warrington who is feeling unwell presenting with Hypotension and Hypoglycemia, I searched on the system if she was a member of our which I could not find, I asked if sister she could see anything on patients file if she is a member she was not able to see anything on her file. She could see that the patient is a patient of Dr Atkin. I then asked sister if she could possible contact the family of the patient and find out if they are happy for us to dispatch as we are a private ambulance service and there will be a private bill. I called Narina gardens back ans spoke to Head staff nurse Van Zyl who advised me that she would get sister Dorthy to call us back - CMR GO |
| 19 Jun 2021 - 06:45 - Received a call from Sr Dorethy from Narina gardens Olive wing at 05:58 for a Mrs Warrington who is feeling unwell presenting with Hypotension and Hypoglycemia, I searched on the system if she was a member of our which I could not find, I asked if sister she could see anything on patients file if she is a member she was not able to see anything on her file. She could see that the patient is a patient of Dr Atkin. I then asked sister if she could possible contact the family of the patient and find out if they are happy for us to dispatch as we are a private ambulance service and there will be a private bill. I called Narina gardens back ans spoke to Head staff nurse Van Zyl who advised me that she would get sister Dorthy to call us back - Monique Joubert |
| 18 Jun 2021 - 18:44 - A2 Murray reports bumping a car in checkers parking lot, told him to get AR case number at SAPS, he said he will inform Darren - Ronald Windell |
| 16 Jun 2021 - 20:58 - ?pocket dial 0795265540 group call - Lindi Bredenhann |
| 16 Jun 2021 - 18:54 - Claude spoke to Heath about his one year old child, has give some advice and if things get worse or parents become concerned they will call cmr back or go to GP in the AM - CMR GO |
| 16 Jun 2021 - 17:51 - Claude spoke to Heath about his one year old child, has give some advice and if things get worse or parents become concerned they will call cmr back or go to GP in the AM - Monique Joubert |
| 16 Jun 2021 - 17:46 - 0825590055 Heath called, his one year old daughter vomiting in the night last night and did not have a temp. Today she was fine happy drinking playing this evening after dinner has vomited all her dinner. He has not taken her temp now, caller wanted to know what he should do. I advised that I would get one of the medics to call home and go from there - Monique Joubert |
| 16 Jun 2021 - 17:12 - Received a call from Srg Van Der Berg from Ocean View SAPS, she has a armed robber with 2 patients that have been injured in Masemola Road Masiphamelele. Caller is not able to give any information on how badly the people have been injured as she advised that the community are very hostile and not even her VAN is able to get to the scene, I explained that I was not sure if we would be able to help due to safety and she should possible contact Merto EMS. If she is able to assure safety to the crew or getting the victims out of the danger zone and letting us know what their injuries are I could possibly help but until then I could not assist. I called Heath to let him know what was happening and he is in agreement that we cannot send our guys if it is not even safe for the police to attend to the complaint - Monique Joubert |
| 16 Jun 2021 - 17:08 - 0845176768 Elderly male caller trying to get through to Dr Van Der Merwe, I explained that we are the ambulance service and we do not work directly with Dr Van Der Merwe and he would need to get into contact with his office in the am to make an appointment. the same caller called 3 times - Monique Joubert |
| 16 Jun 2021 - 06:56 - 0217828637 called for her mother - she had a ring put in today for a prolapse bladder - pt is now feeling pressure on the anus - I advised that I can send someone to assess but we wont be doing any invasive assessments as it is not our field of expertise and we most probably will advise that she goes back to hosp or dr - I recommended that she phones the dr that did the procedure - as he will be able to advise if what she is feeling is normal after such a procedure or not. She is going to do that she said she did see a number on the card that they were given. The caller does not want to send her mother unnecessary back to hosp. - CMR GO |
| 15 Jun 2021 - 20:52 - 0217828637 called for her mother - she had a ring put in today for a prolapse bladder - pt is now feeling pressure on the anus - I advised that I can send someone to assess but we wont be doing any invasive assessments as it is not our field of expertise and we most probably will advise that she goes back to hosp or dr - I recommended that she phones the dr that did the procedure - as he will be able to advise if what she is feeling is normal after such a procedure or not. She is going to do that she said she did see a number on the card that they were given. The caller does not want to send her mother unnecessary back to hosp. - Lindi Bredenhann |
| 15 Jun 2021 - 09:47 - Received a call form Stefan who is an international guest at a home that are members of CMR, He wanted to know about COIVD testing for travel. I explained to him that he ill need to contact a pathology lab like Pathcare or Lancet and they would be able to give him all the correct information0217889979 - Monique Joubert |
| 15 Jun 2021 - 08:52 - A4 in service, Time check done, Lance and Lorraine - Monique Joubert |
| 15 Jun 2021 - 08:18 - Rv2 in service, David, Time check completed and Rv2 requested permission to go to Harbour bay - Monique Joubert |
| 14 Jun 2021 - 06:58 - Received a call from Mrs Vermaak, 0826228169, her 38 year old son has severe toothache, the patient took 2 tramadol and 2 panados about an hour ago, they want to know if they can give him more. I advised the caller i would have someone contact her back with further information. I handed the callers details over to H.Giloi who spoke to the caller. H.Giloi advised they slow down on the medication as they have been giving him a few tablets throughout the day. The caller was advised to take the patient to an EC as the pain has been going on since Thursday. The caller will contact back if she has further problems in the night. - CMR GO |
| 13 Jun 2021 - 22:02 - Received a call from Mrs Vermaak, 0826228169, her 38 year old son has severe toothache, the patient took 2 tramadol and 2 panados about an hour ago, they want to know if they can give him more. I advised the caller i would have someone contact her back with further information. I handed the callers details over to H.Giloi who spoke to the caller. H.Giloi advised they slow down on the medication as they have been giving him a few tablets throughout the day. The caller was advised to take the patient to an EC as the pain has been going on since Thursday. The caller will contact back if she has further problems in the night. - Abi Bussio |
| 13 Jun 2021 - 15:06 - 0789114662 ?pocket dial - I called back twice - voice mail - Lindi Bredenhann |
| 13 Jun 2021 - 13:49 - Mrs Couldridge 0827476229 called wanting to know if she can take her mother for the Vaccine at FBH - if they will do it now - or if she would need to make an appointment - she was not able to get through on the phone line - I advised her that Clicks also does it now for the elderly (pt is on med aid) she would just need to phone to make an appointment - she also asked about assisting her into the vehicle and I advised accordingly - she is going to find out from FBH and will let me know if they need assistance with her into the car. - Lindi Bredenhann |
| 13 Jun 2021 - 12:58 - 0833751011 called wanting to know where they can get a Covid test - husbands colleague tested + and husband wants to go for a test - call diverted to Reinhard and he advised currently the hosp as it is weekend - they are going to go to FBH - Lindi Bredenhann |
| 13 Jun 2021 - 12:55 - 0845176768 called wanted to know Dr Steven Van Der Merwe's number - I only gave him the office number and advised that he can try that and there might be an additional number tat they give on there but normally over the weekends the dr's refer pt's for medical emergencies to us. The caller wanted to speak to the dr himself. - Lindi Bredenhann |
| 13 Jun 2021 - 09:30 - Call received from lady her husband tested + for Covid yesterday (visitors) - was given vit C and is using zinc - wanted to know what else to use . I advised that if that is what the pharmacist gave it should be sufficient - if anything changes to make contact with GP and if any kind of distress occurs to call us. - Lindi Bredenhann |
| 13 Jun 2021 - 09:27 - Female caller 064585155 wanting to know where they can go for a tetanus injection - the prev night one of their children was bitten by a small dog - I advised Longbeach medical centre. - Lindi Bredenhann |
| 13 Jun 2021 - 08:13 - Crews: RV1 Mel, RV2 Reinhard, A2 Jacqui and Chris M, A3 Jess and Craig, A4 Thomas and Rosario , Control Lindi - Lindi Bredenhann |
| 12 Jun 2021 - 17:43 - Received a call from Kevin who resides in Lakeside. The call diverted to Mel on RV1 who reported the patient is an 84 year old female with back pain, the caller and patient are not members of CMR and do not have medical aid. They asked if we were able to come out and give the patient a pain killer or injection for the pain. The caller was advised that if the patient is given something for the pain then she will need to go to hospital, the caller then reported that the patient is very stubborn and refuses to go to hospital. The caller requested a quote as they do not have a lot of money, I then advised him I would speak to T.Theron. I contacted T.Theron who advised that we give the caller an ALS rate as if the patient does require pain medication then they will expect that bill. I contacted the caller back and advised him that they would be looking at an ALS quote of R5500.00 at the highest, the caller reports they did not have the money to afford that, I then advised that if our ambulance crew come out and are able to lift the patient with out giving any sort of medication then they would be looking at a cost of about R3000.00. The caller asked that we please forward a quote for a monthly membership or to pay annually to him on email. I also advised the caller to contact metro and he reports that he did that at 10am already. Patient contact details- 0794242294, reykev@gmail.com. Kevin Renolds - Abi Bussio |
| 12 Jun 2021 - 12:50 - Received a call from Kevin who resides in Lakeside. The call diverted to Mel on RV1 who reported the patient is an 84 year old female with back pain, the caller and patient are not members of CMR and do not have medical aid. They asked if we were able to come out and give the patient a pain killer or injection for the pain. The caller was advised that if the patient is given something for the pain then she will need to go to hospital, the caller then reported that the patient is very stubborn and refuses to go to hospital. The caller requested a quote as they do not have a lot of money, I then advised him I would speak to T.Theron. I contacted T.Theron who advised that we give the caller an ALS rate as if the patient does require pain medication then they will expect that bill. I contacted the caller back and advised him that they would be looking at an ALS quote of R5500.00 at the highest, the caller reports they did not have the money to afford that, I then advised that if our ambulance crew come out and are able to lift the patient with out giving any sort of medication then they would be looking at a cost of about R3000.00. The caller asked that we please forward a quote for a monthly membership or to pay annually to him on email. I also advised the caller to contact metro and he reports that he did that at 10am already. Patient contact details- 0794242294, reykev@gmail.com. Kevin Renolds - Abi Bussio |
| 12 Jun 2021 - 03:46 - Received call from 0844412525 saying they want a ambulance in seawinds, i said we dont cover that area, they said their membership is 3493, i checked and its a address in fish hoek which is inactive, asked her if she wanted metro number, she argued she is paying for the service, i told her she is no longer a member and we dont service seawinds, she asked my name and wants to report me - Ronald Windell |
| 11 Jun 2021 - 14:01 - Received a call from Samantha- 0827760784- as her son was bitten on the foot by a dog. She asked if she should take him to a doctor or to Dischem pharmacy as he will need a tetanus shot. I advised that I can send someone to assess him but it would be best to take him straight to a Doctor as they can assess him and give him stitches if required. - Abigail Leisegang |
| 09 Jun 2021 - 09:35 - Received a call from Simone at CMC for a quote for a BLS transfer to Cle de Cap in Kirtsenhof. A quote of R3196 was given by Morgan. - Abigail Leisegang |
| 08 Jun 2021 - 18:29 - Received a call from Mrs Meyer, 0728369636 her daughter is a known asthmatic and went to the pharmacy to get another pump but the pump is not helping. she is struggling to breathing. I asked when it started and I was advised this morning. I asked if they are members of CMR and caller advised me that they are not, I explained that we are a private ambulance service and there will be a private bill, caller then aske what other options they had. I explained that she could call Metro EMS, I am aware that there is an ambulance based at FBH until 7pm. She asked for the number which i provided - Monique Joubert |
| 08 Jun 2021 - 17:32 - 0722277751 Female caller her son has an injury to his hand and the couch has wrapped it up but thinks it needs stitches. I explained that we are not able to do stiches but we can check it out and advise from there. But i would try get to a GP as they might still be on sight. I advised to try Medi cross or Longbeach medical and if they are not able to assist rather give us a call - Monique Joubert |
| 08 Jun 2021 - 11:11 - A2 in service 11:11. - Abigail Leisegang |
| 08 Jun 2021 - 10:44 - 0217124663 Female caller, her mom is COIVD positive and has COPD, mom started getting worse on day 10 and was places on antibiotics, caller is concerned as during the night mom reported having fevers and SATS dropping below 90%, Caller wanted to known if she should try organize oxygen for mom. I explained that often COPD patients become dependent on Oxygen as their bodies often cannot regulate the O2 intake once being placed on Oxygen. But if mom requires the oxygen due to her SATS dropping then it should be treated as an acute response. I explained to caller that needs to be monitored very closely and often what happens when you introduce Oxygen as an anytime used the person often becomes dependent permanently on the oxygen. I explained that explained that the best person to speak to about moms condition would be her GP and the possibility of a hospital visit might be the best option. Caller asked me if she would be able to visit mom in hospital if she was admitted, I explained that I was not sure I do not know what the hospital protocols are. I explained that she should try get hold of the GP and speak to him directly and if moms condition gets worse rather allow us to assess and go from there - Monique Joubert |
| 08 Jun 2021 - 10:39 - Received a call from Debbie 0836605458 to get a quote to bring her mom home from Fair Cape Tokai to fish Hoek. She is a non-member so was given a quote of R2500. She said she will call us back if they decide to use us for the transfer. - Abigail Leisegang |
| 08 Jun 2021 - 07:06 - Earlier call - Late entry - Nadine called for her 1y old child - she was a bit concerned as the child had a fever earlier today and now again they did give a suppository fever now at 37.5. I advised Nadine to monitor the child - if temp spikes again to sponge down with luke warm water and to undress her / not to dress to warm. The child is currently teething - does also have diarrhea. If symptoms progress to pls call and I will disp veh. - CMR GO |
| 08 Jun 2021 - 02:36 - Earlier call - Late entry - Nadine called for her 1y old child - she was a bit concerned as the child had a fever earlier today and now again they did give a suppository fever now at 37.5. I advised Nadine to monitor the child - if temp spikes again to sponge down with luke warm water and to undress her / not to dress to warm. The child is currently teething - does also have diarrhea. If symptoms progress to pls call and I will disp veh. - Lindi Bredenhann |
| 07 Jun 2021 - 16:30 - Tracey Babb 0833759031 called as her client collapsed at Simons Town Court. She was awake and talking but feeling dizzy, disorientated and generally unwell. When advised of private billing the pt refused any assistance. I advised that she can call back if anything changes and we will send someone. - Abigail Leisegang |
| 07 Jun 2021 - 15:43 - 0845006282 female caller from 11 Neptune way Ocean View, Calling as her 17 year old daughter has chest pain, caller explained to me that her daughter has had this chest pain on and off for about 4 days and becomes a little SOB when in comes. I explained that we are a private ambulance service and there will be a private bill, caller was not happy to accept the private bill I advised that the alternative was to contact Metro EMS which the caller said she would do - Monique Joubert |
| 07 Jun 2021 - 09:10 - A1 in service Lindi and Chris C - CMR GO |
| 07 Jun 2021 - 09:10 - A1 in service Lindi and Chris C - Monique Joubert |
| 07 Jun 2021 - 08:58 - A4 in service, time check completed crew Lance, Lorraine and Princess - Monique Joubert |
| 07 Jun 2021 - 08:40 - A2 in service, Murray, Khumbulani and Danielle - Monique Joubert |
| 06 Jun 2021 - 21:22 - 20210606/14- GEMS authorization number- 21-0239286-E-01 - Abi Bussio |
| 06 Jun 2021 - 19:09 - Got a phone call from Nadine for her maid saying that there is a child at Masi having seizures - I phoned on scene spoke to Marie 2431 Masemola rd (callers Maid) (told me that the child is SOB known asthmatic - she is not with the pt so I asked her to pls go to the mother I would need to speak to her. I then spoke to Martha - her child is 8 y old SOB - I then asked if they phoned METRO and they said they did at 6pm time then was 6:45 my clock - REF 1001026004 - I spoke to METRO and they advised me they received the call as SOB since last night with fever and no med hx. Call is still pending - I then spoke to Martha and asked her if the child does have asthma cause METRO said no med hx - she then said no he does not but she had when he was born - I asked her again if the child is still cons and able to talk. She said yes he is lying ?in bed but does not want to eat - I then advised the best is to keep on calling METRO and then give them the REF number. She then told me their is a privt car that can take them to hosp but she does not know how she is going to get home - I advised her that with the ambi they will also not be able to take her home - then she told me she cannot go to hosp as she has another 4y old child at home - I also explained to her that she would need to go with her child privt or ambi as the child is underage and cannot be transported alone. I then had to advise her that I need to end the call as I am on the emergency line (as the call was getting very long and I could not advise her any further) - CMR GO |
| 06 Jun 2021 - 19:08 - Got a phone call from Nadine for her maid saying that there is a child at Masi having seizures - I phoned on scene spoke to Marie 2431 Masemola rd (callers Maid) (told me that the child is SOB known asthmatic - she is not with the pt so I asked her to pls go to the mother I would need to speak to her. I then spoke to Martha - her child is 8 y old SOB - I then asked if they phoned METRO and they said they did at 6pm time then was 6:45 my clock - REF 1001026004 - I spoke to METRO and they advised me they received the call as SOB since last night with fever and no med hx. Call is still pending - I then spoke to Martha and asked her if the child does have asthma cause METRO said no med hx - she then said no he does not but she had when he was born - I asked her again if the child is still cons and able to talk. She said yes he is lying ?in bed but does not want to eat - I then advised the best is to keep on calling METRO and then give them the REF number. She then told me their is a privt car that can take them to hosp but she does not know how she is going to get home - I advised her that with the ambi they will also not be able to take her home - then she told me she cannot go to hosp as she has another 4y old child at home - I also explained to her that she would need to go with her child privt or ambi as the child is underage and cannot be transported alone. I then had to advise her that I need to end the call as I am on the emergency line (as the call was getting very long and I could not advise her any further) - Lindi Bredenhann |
| 06 Jun 2021 - 12:45 - Earlier today I got a call from a lady at 32 Frigate way - she was on the Tokai side and her son injured his collarbone in an mountain bike accident - initially she was going to come back to the FH side and would call us to come and assess - Non mem non med aid - After I spoke to her I realised that it will actually be better for her to take him to TMH or CMC as she is so close. I did advise her that they will assess and she will have to pay for the consultation but if anything is needed for eg xrays they would be able to assist. She was going to stop at TMH and find out if they would be able to assist her without med aid and if she did not come right will come back home and phone us or go to FBH - Lindi Bredenhann |
| 06 Jun 2021 - 06:24 - Received a call from Metro for a stabbing in Ocean View, i informed them that we did not have any vehicles available - Abi Bussio |
| 06 Jun 2021 - 03:15 - Received a call from Metro for a stabbing in Ocean View, i informed them that we did not have any vehicles available - Abi Bussio |
| 05 Jun 2021 - 20:10 - Received a call from Haydn on 0845006282, he reports that his 74 year old mother has possibly slipped a disk or has neve damage in her back as she is in a lot of pain. The patient was at her residence in Lakeside when the caller decided it would be best to try and move her to his residence at 3 Hored street in Kirstenhof, he asked if it would be possible to come and give his mom some pain medication, i advised the caller that if we did so then the patient would be required to go to hospital, the caller does not want the patient to go to hospital due to her age and the risk of her getting covid, the patient is on discovery medical aid. The patient reports he would speak to his wife and phone us back. He then phoned back but the call diverted to RV1.
Mel consulted with the caller, who reports he has given the patient tramadol and will monitor her over night and take her to hospital in the morning if required to do so. - Abi Bussio |
| 05 Jun 2021 - 18:52 - Courtney called - drove pass Pisces opposite at one of the old railway houses looks as if there was smoke coming from the roof - I spoke to Zolla from fire control (not able to get through to ST fire) asked her if she can maybe just ask them to go and have a look. - CMR GO |
| 05 Jun 2021 - 16:40 - Courtney called - drove pass Pisces opposite at one of the old railway houses looks as if there was smoke coming from the roof - I spoke to Zolla from fire control (not able to get through to ST fire) asked her if she can maybe just ask them to go and have a look. - Lindi Bredenhann |
| 05 Jun 2021 - 11:46 - Female caller wanted to know what she can use for chilli burn on hands - did try milk - soapy water and vinegar - I advised her that that is basically what we would have advised - she is going to go to pharmacy and see if they maybe have something she can use. - Lindi Bredenhann |
| 05 Jun 2021 - 00:41 - Received a call from Melony who reports her daughter is 17 years old and having SOB, she is a non member and asked what the call out fee roughly would be, i quoted her that the price can range from around R940 upwards, the caller then reported she would take the patient private transport to VPH to rather be assessed - Abi Bussio |
| 04 Jun 2021 - 20:13 - Received a call from an unidentified man on 0217851700, he reports there is a Guy that lives in Fish Eagle Park, very sick, vomiting, has a sore chest, not eating and this has been going on for 4-5 days. The caller reports that the patient is members of CMR but when the membership was found it is inactive, the caller then reported he will be taken the patient private transport to hospital so there is no bill - Abi Bussio |
| 04 Jun 2021 - 18:01 - Received a call from Wendy, a 73 year old female on 0813249426. She has been COVID positive for the past 8 days, she felt better yesterday and today she has been feeling worse. The patient tried to get in contact with her GP (Dr Cleveland) who is closed as it is after 5pm, she asked for advise on how to take her ivermectin that she was given as 4x12mg tablets and if the tablets helped would she be able to access more while at home, i told the patient that i would be n contact with our operations manager (H.Giloi) and then get back to her. I spoke to H.Giloi who advised that Reinhard on Rv2 speaks to the patient and if he feels necessary to rather go out and assess the patient.
Reinhard spoke to Wendy and reports: Patient prescribed care by Dr Cleveland. Son has sent her Ivermectin (4 x 12 mg) advised that Ivermectin is recommended for anti-parasitic use and safety as well as dosage has not been established for Covid-19 usage as of yet. Pt. will wait for Dr Cleveland to return tomorrow and discuss it's usage with him. Pt. advised to monitor her SpO2 = > 90% or regardless of the reading to please call if she experiences dyspnea or shortness of breath. Or uncertain for us to go out and assess and potentially transport to facility if necessary. Pulse Oximetry accuracy guidelines explained. Pt. speaking in sentences and shows no sign of dyspnea telephonically. Pt. is coherent and telephonically her GCS is 15/15. Handed the telephone back to A Bussio to take all the Pt. details... - Abi Bussio |
| 04 Jun 2021 - 08:37 - Received a call from Csee Pegge on 0847481501, she reports that her neighbor at 6 Sterlig in Kirstenhof reports that her son who is in his 30s has taken an overdose on one of his meds. The original caller was not on scene but was trying to get services to come through so long as the patients mom is distressed. The patient is schizophrenic and has bipolar. The caller believes the patient is on a medical aid. The caller gave us the neighbors contact number which is Rada on 0826795526 or 0217017859. Morgan to spoke to the on scene contact who reports that the patient is unconscious but is still breathing. The on scene contact reports she is busy loading the patient into her car and will not wait be waiting for an ambulance, the on scene contact was advised we would be sending an ambulance from Fish Hoek but she reports that she has already become mobile. - Abi Bussio |
| 04 Jun 2021 - 08:03 - Received a call from Roda (0217855955 ) at Long Beach Mall to report they are doing a trial evacuation process. She reports it is in their protocol to contact all emergency services and advise them when this process is taking place. - Abi Bussio |
| 04 Jun 2021 - 01:59 - 0824425125 female caller calling as her son has terrible abdomen cramps, they dont know what to do. I explained that we do not carry basing pharmasuticals but I would send out a medic to assess him and go from there, caller was actually just wanting something to give to her son. I explained that we sadly could not offer anything like that. I again offered to send someone out. caller said she would see how the night goes and if something changes give us a call - Monique Joubert |
| 03 Jun 2021 - 18:24 - 46 north shore false activation - Abi Bussio |
| 03 Jun 2021 - 17:33 -
Received a call from Esterhuizen on 0836296316 who reports that his daughter-in-law contacted him to report that his son is turning blue around the lips and requires medical assistance. I spoke to Ada who is the patients wife on 0846270505, the caller reports that the patient is a 44 year old male and that he has OD on Heroin, they are at the 1 Stop Engen on the N1 on route to Winelands. The caller reports they are on discovery medical aid. I informed the original caller that we are based in Fish Hoek but i would arrange another service to go out to the patient, I contacted Netcare911 who reports they will be dispatching an ambulance. I phoned The original caller to inform him of this decision and on scene has been made aware. I then contacted Netcare911 back to request a reference which is #5454 who then informed us their ambulance has an ETA of 15min - Abi Bussio |
| 03 Jun 2021 - 11:04 - Mrs Bassett from 14 Trafalgar place, 17th avenue, Fish Hoek walked into CMR reporting that she is feeling light headed/Whoozy. Morgan assessed the patient and found that she has a BP of 143/115. Morgan then advised that the patient should contact her GP to discuss this and if she does not feel better by lunch time to rather go and make an appointment with Dr Shani Van Der Merwe (her GP).The patient reports that she has been feeling like this since early this morning and has had something to eat. Membership number:2683 - Abi Bussio |
| 01 Jun 2021 - 18:18 - RV2 in service, dropping off Mel, Chris Dm on - Monique Joubert |
| 01 Jun 2021 - 12:55 - Received a call at 11:42 for an adult male who has taken a fall off his Bicycle in Tokai Forest initially we did not have an exact location and did not have contact with the patient to confirm injury. Contact on scene was Glynis 0731496737. I contacted caller who then sent a pin location which was the corner of Firgrove Way and Spaanschemar River Road, Tokai in the open forest. I contacted ER24 who advised that they would not be assisting, I contacted Netcare 911 who advised that they could not assist due to resources, I contacted Metro EMS who logged the call with Ref# 1282. I also contacted Fire and rescue and asked for their assistance. I later followed up with Metro EMS who advised that it was still pending, Fire and rescue advised that they had dispatched a pump from a local station and and RV from Epping. We received an additional contact on scene for a friend of the patient Yusrick 0827706945 he advised me that he is with his friend. I explained that we are trying to get help to them. I asked if his friend was on a medical aid and was advised that yes he is on Discovery. Heath then logged call with Netcare and received ref# 2106015303. Heath was notified that Zmed was en route to call from Netcare. - Monique Joubert |
| 01 Jun 2021 - 10:31 - Received a call from Barry De Klerk for his dad, was treated by Dr Govender at Kingsbury hospital and a catheter was inserted, through the night is has had some trauma and there is just blood in the urine bag. He wanted to know if we are able to assist, I advised that we are not able to resite a catheter and normally the patients doctor Wants them to come in to give the patient doctor a call and go from there. HE did asked if we work with Discovery medical scheme I explained that we can only submit to Discovery if we transport to hospital - CMR GO |
| 01 Jun 2021 - 09:43 - Received a call from Barry De Klerk for his dad, was treated by Dr Govender at Kingsbury hospital and a catheter was inserted, through the night is has had some trauma and there is just blood in the urine bag. He wanted to know if we are able to assist, I advised that we are not able to resite a catheter and normally the patients doctor Wants them to come in to give the patient doctor a call and go from there. HE did asked if we work with Discovery medical scheme I explained that we can only submit to Discovery if we transport to hospital - Monique Joubert |
| 31 May 2021 - 14:50 - Dianne Hutchings 0217890154 - mem no 9049- called with regards to transporting her husband home from VPH. I advised that we could but there would be a private bill. She said she was going to contact her medical aid and see if they will cover it and get back to us once she has decided what to do. She was quoted R2160. - Abigail Leisegang |
| 31 May 2021 - 13:30 - Received a call from Hildegarde 0725426455 asking us to transport a lady who is staying with her to CMC. She needs to go for an MRI and they can only get an appt for the 11th of June so her Dr has advised that he will send a referral and she must go to casualty at CMC. She is unable to walk and can barely move so she does require an ambulance. The caller was advised that we can send someone but if there is no authorisation number there is a chance the medical aid wont pay. The caller was advised that they must contact their medical aid and log the case with them and it will be sorted out from there. - Abigail Leisegang |
| 30 May 2021 - 14:16 - Received a call from Pail on 0836419651 his 15 year old has some sort of Rash that started on friday and seems to be spreading. I advised that our paramedics are not usually very clued up with rashes to be honest and it might be a better option to take him down to Warrne's Pharmacy as they are still open as the pharmacy they often encounter things like that but if that doesnt work I will happily send someone out - Monique Joubert |
| 30 May 2021 - 09:11 - Rv1 in service time check completed, David on shift - Monique Joubert |
| 30 May 2021 - 08:03 - Rv2 in service, time check completed, Chris DM on duty - Monique Joubert |
| 30 May 2021 - 06:55 - Received a call from Rosario, he reports that his neighbor came to wake him up as her 19 year old son was having a seizure. The patient is known with seizures and did take his medication. Rosario made his way up to the apartment before phoning back as i did not want to send out a vehicle and then the patient gets billed private and they don't understand why. I did asked the mother of the patient if they are members of Cape Medical Response and she advised that they are not yet members. I advised the caller that we could go out and that there would be a private bill. The caller said she would rather take her son privately to hospital. Rosario reports the patient is awake and talking and appears to be postictal but seems alright. The patients mom will be taking the patient private transport through to hospital - CMR GO |
| 30 May 2021 - 06:03 - Received a call from Rosario, he reports that his neighbor came to wake him up as her 19 year old son was having a seizure. The patient is known with seizures and did take his medication. Rosario made his way up to the apartment before phoning back as i did not want to send out a vehicle and then the patient gets billed private and they don't understand why. I did asked the mother of the patient if they are members of Cape Medical Response and she advised that they are not yet members. I advised the caller that we could go out and that there would be a private bill. The caller said she would rather take her son privately to hospital. Rosario reports the patient is awake and talking and appears to be postictal but seems alright. The patients mom will be taking the patient private transport through to hospital - Abi Bussio |
| 30 May 2021 - 03:46 - Received a call from D.Zimmerman to report here was a fight taking place at Soetwater nature reserve and asked if we could please contact SAPS, On scene contact 0795703128. I contacted SAPS who reported they were on route - Abi Bussio |
| 29 May 2021 - 19:01 - Jaques 0828281916 called for his son - tear / skinflap on the ball of his foot - wanted to know about stitches etc. He send a photo via w/up I did consult with Reinhardt and Mel (at office at the time) - wont be needing stitches - call caller back - advised of good cleaning luke salt/dettol water - dry - cover with gauze and bandage /plaster. Monito for redness /oozing / swelling and pain. - CMR GO |
| 29 May 2021 - 17:37 - Jaques 0828281916 called for his son - tear / skinflap on the ball of his foot - wanted to know about stitches etc. He send a photo via w/up I did consult with Reinhardt and Mel (at office at the time) - wont be needing stitches - call caller back - advised of good cleaning luke salt/dettol water - dry - cover with gauze and bandage /plaster. Monito for redness /oozing / swelling and pain. - Lindi Bredenhann |
| 29 May 2021 - 17:29 - received a phone call from Bonnie they are in devils peak area cape town - her father is 79Y old very weak - not eating and just appears sick - also gets tired very easily - also complaining that his stomach is sore - Non Mem non Med aid - She would like someone to come and assess him - I explained to her where we are situated and advised her of ER and Netcare (closer services) I also told her about Metro but explained to her that due to the nature of the call their might be a very long time delay with them. - Lindi Bredenhann |
| 29 May 2021 - 17:15 - 0721401518 male caller called enquired about a transfer from KH to FH - wife had a back op - she said she can go into the car but he is not too sure. Non Meb is on Disc med aid. I gave him an estimate of R3195 but might be a bit less due to location. The caller then asked if the med aid will cover it. I advised he can try but we are not able to claim it seeing it is a transfer - I told him he must explain to them the circumstances and maybe they will consider it - but he would need to get an auth. He did not speak to the dr yet - will also speak to him to find out the best way of transport. I did also advise that the pmt does not have to be done straight away and that he can arrange with our office as the pt is our priority - CMR GO |
| 29 May 2021 - 11:29 - 0721401518 male caller called enquired about a transfer from KH to FH - wife had a back op - she said she can go into the car but he is not too sure. Non Meb is on Disc med aid. I gave him an estimate of R3195 but might be a bit less due to location. The caller then asked if the med aid will cover it. I advised he can try but we are not able to claim it seeing it is a transfer - I told him he must explain to them the circumstances and maybe they will consider it - but he would need to get an auth. He did not speak to the dr yet - will also speak to him to find out the best way of transport. I did also advise that the pmt does not have to be done straight away and that he can arrange with our office as the pt is our priority - Lindi Bredenhann |
| 29 May 2021 - 09:29 - My Lifeline test received from M Holland x 2. - CMR GO |
| 28 May 2021 - 10:27 - Harri out duty with RV3 - Lindi Bredenhann |
| 28 May 2021 - 09:10 - 07620904154 called - brother injured his back prev day - now not able to move non memb on med aid - I advised that I can send someone out to assess - explained protocol about pain relief if able to give and transportation to hosp - she understood - will speak to him and let us know - Lindi Bredenhann |
| 28 May 2021 - 09:09 - A4 in service 09:03 - Lindi Bredenhann |
| 27 May 2021 - 07:54 - Received a call from D.Zimmerman who requested a follow up on Metro Ref 0384, a transfer from FBH to VIC, the transfer has been pending for 12 hours and D.Zimmerman requested that if Metro was not yet mobile that we please dispatch vehicles. I contacted metro who reports Ambulance 108 is on route for the transfer - Abi Bussio |
| 27 May 2021 - 01:19 - Received call from netcare 911 (Gloria ref 5006) for a male that fell at 8 Brand Street, Glencairn Heights, phoned on scene 0824453778, and spoke to caller who says he fell on his knee and needs sutures, explained to him that if he needs sutures he will have to go to hosp, he refuses to go to hosp and wants us to suture, explained we cannot and he cancelled call - Ronald Windell |
| 26 May 2021 - 18:58 -
received a call from LH requesting a quote to transport a patient from their premises to 304 main road, Kalk Bay. I spoke to Bianca who confirmed we can quote the caller R945 as LH is members. i gave the quote to the caller who reports she will phone back if she uses us because they need to confirm with the wife if she iis happy with the quote - CMR GO |
| 26 May 2021 - 18:30 -
received a call from LH requesting a quote to transport a patient from their premises to 304 main road, Kalk Bay. I spoke to Bianca who confirmed we can quote the caller R945 as LH is members. i gave the quote to the caller who reports she will phone back if she uses us because they need to confirm with the wife if she iis happy with the quote - Abi Bussio |
| 26 May 2021 - 17:20 -
received a call from LH requesting a quote to transport a patient from their premises to 304 main road, Kalk Bay. I spoke to Bianca who confirmed we can quote the caller R945 as LH is members. i gave the quote to the caller who reports she will phone back if she uses us because they need to confirm with the wife if she iis happy with the quote - Abi Bussio |
| 26 May 2021 - 11:06 -
received a call from LH requesting a quote to transport a patient from their premises to 304 main road, Kalk Bay. I spoke to Bianca who confirmed we can quote the caller R945 as LH is members. i gave the quote to the caller who reports she will phone back if she uses us because they need to confirm with the wife if she iis happy with the quote - Abi Bussio |
| 26 May 2021 - 10:11 - Received a call from Simonstown SAPS who requested assistance with one of their prisoners, I asked the caller to please contact metro or ask the prisoner to accept a private bill, the caller will be contacting metro - Abi Bussio |
| 26 May 2021 - 00:42 - Received a call from Fire and rescue for 2 adult that have been badly attacked by dogs. Caller on scene is Anna 0615946434. Initially was not logged with Metro EMS, then Fire called back with a ref# 2364. Address is 57 Capricorn Road, Ocean View. I tried to get through to the on scene contact with no answer. I then called SAPS and they advised me that they are not aware of the call but will dispatch asap as they are currently dealing with a House Robbery. I then called the onscene contact again, she advised me that her two brothers are the patients. she is not on scene she got the information form her dad, and he asked to please call for help. I asked if she knew her brothers injuries and she advised her dad has said they had been bitten all over the body, I asked her to please keep her phone close by as someone might try and call her from the emergency services. I then called Metro who advised me that they have the call but it is still pending - Monique Joubert |
| 25 May 2021 - 23:59 - Received a call from Natalie from ER24 requesting assistance for a 72 year old patient at Marimbi House in Wynberg with chest pain. I explained that we are based in the Fish Hoek area and I will have to clear it with my ops manager and requested a call back in 2 minutes. I gave Heath a call and he is in agreement that we usually have vehicles close by to the South Pen and assist due to that, but this time we can decline assistance. When ER24 called back Natalie advised that she has a vehicle that will be available shortly and we can therefore cancel our vehicle. - Monique Joubert |
| 25 May 2021 - 23:48 - Received a call from 0726392593 asking if we are only in the fish Hoek area, I explained that I general operating area is the deep south. Caller explained that she has friends that are here from Durban and one has taken a fall and they think that the person may have a broken ankle, they are in a guest house in Constantiaberg. I advised that it would be best to give ER24 a call as they are based in the Constantia area. Caller very grateful and said she would do that. - Monique Joubert |
| 25 May 2021 - 09:50 - Received a call from Neville Wyness , mem no. 6473. He said that he has recently been put on blood pressure medication and his legs are now swelling. He has an appointment with His GP at 12:30. I advised him that i can send someone out to assess him but it would be best to consult with his GP. He agreed and said he just wanted to make sure he could contact us if needed. I assured him that if anything changes with his condition he can contact us and we will send someone to assess him. - Abigail Leisegang |
| 24 May 2021 - 15:26 - Received call from 0714404302 Mr Watt saying he has been feeling offish for last 2 days, is on alot of meds and liver ca, bit sob if he walks alot, is a pt of dr vd merwe, he said he will make a app to see gp as could be his meds need changing was 15/15 on phone talking to control, told him if he gets worse to phone us and i will send someone out - Ronald Windell |
| 24 May 2021 - 15:23 - Received call from 0714404302 Mr Watt saying he has been feeling offish for last 2 days, is on alot of meds and liver ca, bit sob if he walks alot, is a pt of dr vd merwe, he said he will make a app to see gp as could be his meds need changing was 15/15 on phone talking to control, told him if he gets worse to phone us and i will send someone out - Ronald Windell |
| 24 May 2021 - 12:33 - RV6 reports minor fender bender on M5 direction Cape Town just before Wynberg turn off, no injuries - Ronald Windell |
| 24 May 2021 - 12:26 - Received call from Capella house saying a 13 yr old fell on the field and hit back of head, no nausea or vomiting or bump on head, told them to watch for concussion signs and if changes to call us and we will send someone out - Ronald Windell |
| 23 May 2021 - 18:53 - Received a call from Brian Sturman's partner and she requested an ambulance from CMC to home. I advised that I would have to quote as they are not covered with ambulance coverage quoted her R1355 and caller advised me that that was too expensive and she would not accept the offer and she would make another plan - Monique Joubert |
| 23 May 2021 - 17:21 - Received a whatsapp call from a female caller, her daughter has a gash under her lip that loos like it may need a stitch or two. I advised that we are not able to do stichers but I can send a medic out to assess and they could possibly steri strip it in the mean time. Caller advised that she would go straight to a hospital instead - Monique Joubert |
| 23 May 2021 - 14:09 - Marinna 0768987291called as her son who is being treated by Dr Henry for a chest issue, was prescribed 5 prednisone's in the am, he accidently took 5 Tranquipam, Caller only wanted advice on the first call. I advised her that I was not sure and I would consult and get back to her in a few minutes. her son was very much awake and talking at this time. I called Reinhard and he was not 100% sure on the make up of medications, I was Passed to Chris M as he has a pharmacy back round, I was then advised that due the lorazapam make up the biggest danger is a respiratory insufficiency and therefore he should be taken straight to a hospital. I called Marinna Back and advised her that it would be best to go straight to hospital de the the accidental overdose especially the fact that her son is currently on meds for his chest. I offered to send an ambulance to her. She said she will take him privatly but was not sure where to go. I asked if she was on a medical aid, she advised that she was on Bestmed B2, I advised that I think Constantiaberg accept that medical aid but I would call them and call her back. I called CMC and they advised that they do accept that medical aid but if the patient is not admitted they will have to pay the casualty fee - Monique Joubert |
| 22 May 2021 - 23:36 - Darren 0828085807 phoned for advice, his 18 month old son, currently on 2nd last day of antibiotics for tonsillitis, has a really low temp, between 34.5 and 35.5 , they've tried swaddling him and now he is sweating but temp not rising, offered him two options, para can come out and assess, or i can get a paramedic to contact him, advise and go from there, he chose that option, RV1 G.Mills had just left the office after dropping off some biohazardous waste and I got him to make contact. He advised, skin to skin warming and paracetamol syrup. Darren will phone back if need be - Ashlee Alpes |
| 22 May 2021 - 13:46 - Received a call from Peter Gray, his 87 year old mom took some medication about 3/4 hours ago and shortly after started coughing. They have contacted the Pharmacy and awaiting someone to call back as they read the leaflet of one of the meds and there was a contra-indication on something and they think she might be having a bit of a reaction. Caller only wanted advice. I advised that with anything like that it would be best to be checkout by a medic to make sure that all moms vitals area alright. even though she is coughing until she gets assessed we would not know, once she has been assessed the medic could call a few doctors and get advise if that is needed or would escalate t even further. Caller advised the he will chat to his mom and give us a call back. He initially said that he was going to wait on a return call from the pharmacy but if anything changed call us again - Monique Joubert |
| 22 May 2021 - 11:14 - Received a call from Mrs Tayntons Friend she wanted to know what coverage Mrs Tayton has as Mrs Tayton has just come back form the Gp and he has advised her to go to Constantiaberg Casualty. I ask what the problem or reason was, caller advised me something to do with her heart. I advised that we could try submit it to her medical aid but if they did not pay she would be held liable. Caller ask if we could contact the medical aid, I advised that only the main member or the doctor to make that phone call. Caller advised that she would try calling the medical aid and will call back if needed - Monique Joubert |
| 21 May 2021 - 21:50 - Receievd a call from Michael in Vryground, he reports there has been a shooting, a female in the back told him to contact us as she is a member and she pays monthly for our service. I advised Michael that we do not respond to that area after speaking to H.Giloi who advised to hand the call over to metro, i contacted metro who advised they had a vehicle on route, ref number 1966 - Abi Bussio |
| 21 May 2021 - 20:48 - Receievd a call from Michael in Vryground, he reports there has been a shooting, a female in the back told him to contact us as she is a member and she pays monthly for our service. I advised Michael that we do not respond to that area after speaking to H.Giloi who advised to hand the call over to metro, i contacted metro who advised they had a vehicle on route, ref number 1966 - Abi Bussio |
| 21 May 2021 - 18:43 - 0828684981 - called for her son 7 y old accidentally cut his wrist - wanted to know about stitches as they are new to the area - mother is a nurse and advised already - I explained to her that we are not able to do so - dr's rooms all closed - advised about closest privt and goverment facilit. Bleeding is under control - pt is going to take son tp TMH. - CMR GO |
| 21 May 2021 - 18:36 - 0828684981 - called for her son 7 y old accidentally cut his wrist - wanted to know about stitches as they are new to the area - mother is a nurse and advised already - I explained to her that we are not able to do so - dr's rooms all closed - advised about closest privt and goverment facilit. Bleeding is under control - pt is going to take son tp TMH. - Lindi Bredenhann |
| 21 May 2021 - 18:04 - 0828684981 - called for her son 7 y old accidentally cut his wrist - wanted to know about stitches as they are new to the area - mother is a nurse and advised already - I explained to her that we are not able to do so - dr's rooms all closed - advised about closest privt and goverment facilit. Bleeding is under control - pt is going to take son tp TMH. - Lindi Bredenhann |
| 21 May 2021 - 17:38 - 0732302879 received call - no one on the other side - non member - called number back going to voicemail - ?pocket dial - Lindi Bredenhann |
| 21 May 2021 - 14:37 - Received a call from Sister Carol at Silverglades pharmacy to transport a member of ours (mem. no.7411) from the pharmacy to FBH. He has a severe infection in his foot and cannot drive himself. I then spoke to the man wanted us to stop by his house on the way to the hospital. I advised that we cannot do that and he said how disappointed in us he is as he has never asked for anything from us before. He does not have ambulance add-on. I spoke to Lindi who agreed that we cannot do that. I spoke to sister carol again and explained that we can only transport him from the scene straight to the hospital and not go via his house. She asked me if they find a way to get him home then can we transport him from his house to the hospital. I said that we will be able to do that. - Abigail Leisegang |
| 21 May 2021 - 10:27 - Sist from Nerina Gardens called wanting to know where we took the pt from Nerina gardens - advised accordingly - Lindi Bredenhann |
| 21 May 2021 - 09:37 - Sist from Nerina Gardens called wanting to know where we took the pt from Nerina gardens - advised accordingly - Lindi Bredenhann |
| 21 May 2021 - 08:48 - A2 in service - Lindi Bredenhann |
| 20 May 2021 - 19:18 - A3 reports that they got pulled over for a veh rolled over by traffic - M3 bridge going onto N2 - they are just going to investigate and will inform control. - 2 x M Pts refusing all treatment traffic and towing will remain on scene - A3 will proceed to NHM - CMR GO |
| 20 May 2021 - 12:05 - A3 reports that they got pulled over for a veh rolled over by traffic - M3 bridge going onto N2 - they are just going to investigate and will inform control. - 2 x M Pts refusing all treatment traffic and towing will remain on scene - A3 will proceed to NHM - Lindi Bredenhann |
| 20 May 2021 - 11:55 - Lance E/A phoned for quote on BLS transfer CMC to Faircape Tokai - pt Covid neg - going to stepdown - R3245.00 (if less then 60Min ) amount will be decreased. Lance will let us know if go-ahead - Lindi Bredenhann |
| 20 May 2021 - 11:48 - Correction on entry of EV damaged - should be RV3 - Lindi Bredenhann |
| 20 May 2021 - 11:47 - RV4 was damaged by A Leisegan as she was pulling the vehicle out from the back- damage to L side behind front wheel. - Lindi Bredenhann |
| 20 May 2021 - 09:34 - A3 /A2 /in service - Lindi Bredenhann |
| 19 May 2021 - 23:44 - Received call from netcare 911 (Pretty) for a 1 year old who is vomiting at 6 Proteus Street, Ocean view. Spoke to on scene Mr Brown 0633603946 who said child doesn't have a temp but is vomiting up breast milk, i said i would send a bus to take child to hospital, he said he would monitor child and call again if it gets worse.
Called netcare back and updated them. NC ref 5534. ADT OB no 317011W. Cust no: BRO02541 - Ronald Windell |
| 19 May 2021 - 19:02 - Sister Gwen- silvermine healthcare- pt fell last night- spoke to doctor who advises patient goes to CMC, the caller reports that the patients medical aid accepts ER24 for transportation, I advised her on contacting them first to transport the patient to CMC - CMR GO |
| 19 May 2021 - 18:49 - Sister Gwen- silvermine healthcare- pt fell last night- spoke to doctor who advises patient goes to CMC, the caller reports that the patients medical aid accepts ER24 for transportation, I advised her on contacting them first to transport the patient to CMC - Abi Bussio |
| 19 May 2021 - 10:57 - Received a call from 0658081759 at 10:51am.- line was terrible so I said I would phone him back. Attempted to call back twice from different phones and both times went to voicemail. I could not find the phone number under the memberships. - Abigail Leisegang |
| 19 May 2021 - 10:55 - Sister Gwen- silvermine healthcare- pt fell last night- spoke to doctor who advises patient goes to CMC, the caller reports that the patients medical aid accepts ER24 for transportation, I advised her on contacting them first to transport the patient to CMC - Abi Bussio |
| 19 May 2021 - 09:14 - received a call from- 0834611518, had no answer, phoned the caller back and she reported everything was fine, accidental dial - Abi Bussio |
| 18 May 2021 - 09:31 - A2 in service - 09:31 - Abi Bussio |
| 18 May 2021 - 09:28 - Received telecare activation from Mrs McNeill who reports her telecare activated by accident - Abi Bussio |
| 18 May 2021 - 06:47 - 0723919899 male caller, asking for assistance fore his brother in law who is coughing up blood and appears confused. HE is calling from bethels court in Ocean View. I asked if they are members of CMR caller advised that they are not, I advised caller that we are a private ambulance service and there will be a private bill and basic ambulance transport cost is roughly R2000 caller would not accept private bill, I advised that an alternative is to contact Metro EMS on 112, caller then hung up the phone - Monique Joubert |
| 15 May 2021 - 18:50 - 0837022444 Martin called his friends daughter of 2 years may have taken his girlfriends high blood pressure medication. He wanted to know what they should do. I advised that with a young child of 2 she needs to be checked out. It is not a medication that I would say it would be alright to leave her and see how it goes. I offered to send a medic out or they should go to an emergency room as they will need to make sure that it has not affected her Blood pressure. The caller said they would do that and hung up - CMR GO |
| 15 May 2021 - 17:13 - 0837022444 Martin called his friends daughter of 2 years may have taken his girlfriends high blood pressure medication. He wanted to know what they should do. I advised that with a young child of 2 she needs to be checked out. It is not a medication that I would say it would be alright to leave her and see how it goes. I offered to send a medic out or they should go to an emergency room as they will need to make sure that it has not affected her Blood pressure. The caller said they would do that and hung up - Monique Joubert |
| 14 May 2021 - 14:26 - 0728632818 MR Swilling, received a pocket dial from caller, all is well. he just changes pockets - Monique Joubert |
| 14 May 2021 - 07:05 - Received a call from WO Bentley for Fish Hoek SAPS 0825222053 for a male who has been stabbed in the buttocks, he is awake and talking. I advised him to please hand it over to Metro EMS and they have come on shift now - Monique Joubert |
| 13 May 2021 - 18:56 - Metro control called - I could hear in the background someone saying just hand the call to CMR - pt on Medical aid - the caller then started talking to me - The person just started handing call over - 40Y F with abdo pain no other info - 4 Stonehaven - I had to ask who was speaking as the caller did not say where they were calling from - I asked for the Ref number and on scene contact and advise that I would still need to call on scene and will get back to them regarding call. As per caller pt on medical aid - I called the on scene caller and informed her that I am phoning from CMR asked her what was wrong and that I would be able to send a vehicle - she did ask me about taking her CMC, I did explain depending if hosp is accepting we always try to assist our pt with the hosp they want to go to but that is something that the crew would need to find out. She then said that her brother is on his way - she is going to chat to him and will let me know if I must disp a vehicle. I then phoned Metro and advised them that currently pt might be going privt transport and they can take call from board - I then spoke to Chris in dispatch and told him that even if the pt is on a ?medical aid we still need to follow the normal protocol - to call on scene - get details - confirm med aid etc before just accepting call and disp to call. - CMR GO |
| 13 May 2021 - 18:02 - Metro control called - I could hear in the background someone saying just hand the call to CMR - pt on Medical aid - the caller then started talking to me - The person just started handing call over - 40Y F with abdo pain no other info - 4 Stonehaven - I had to ask who was speaking as the caller did not say where they were calling from - I asked for the Ref number and on scene contact and advise that I would still need to call on scene and will get back to them regarding call. As per caller pt on medical aid - I called the on scene caller and informed her that I am phoning from CMR asked her what was wrong and that I would be able to send a vehicle - she did ask me about taking her CMC, I did explain depending if hosp is accepting we always try to assist our pt with the hosp they want to go to but that is something that the crew would need to find out. She then said that her brother is on his way - she is going to chat to him and will let me know if I must disp a vehicle. I then phoned Metro and advised them that currently pt might be going privt transport and they can take call from board - I then spoke to Chris in dispatch and told him that even if the pt is on a ?medical aid we still need to follow the normal protocol - to call on scene - get details - confirm med aid etc before just accepting call and disp to call. - Lindi Bredenhann |
| 13 May 2021 - 18:00 - Metro control called - I could hear in the background someone saying just hand the call to CMR - pt on Medical aid - the caller then started talking to me - The person just started handing call over - 40Y F with abdo pain no other info - 4 Stonehaven - I had to ask who was speaking as the caller did not say where they were calling from - I asked for the Ref number and on scene contact and advise that I would still need to call on scene and will get back to them regarding call. As per caller pt on medical aid - I called the on scene caller and informed her that I am phoning from CMR asked her what was wrong and that I would be able to send a vehicle - she did ask me about taking her CMC, I did explain depending if hosp is accepting we always try to assist our pt with the hosp they want to go to but that is something that the crew would need to find out. She then said that her brother is on his way - she is going to chat to him and will let me know if I must disp a vehicle. I then phoned Metro and advised them that currently pt might be going privt transport and they can take call from board - I then spoke to Chris in dispatch and told him that even if the pt is on a ?medical aid we still need to follow the normal protocol - to call on scene - get details - confirm med aid etc before just accepting call and disp to call. - Lindi Bredenhann |
| 13 May 2021 - 17:17 - Male caller called wanting to know to what hospital we took a pt - he is not family but a very close friend - he was not able to give me an address where pt was taken to - I advised that from my side I would need to have the address to be able to go back to the call log - Lindi Bredenhann |
| 13 May 2021 - 17:15 - RV4 free at event - Lindi Bredenhann |
| 13 May 2021 - 14:23 - Dr R E Lewin's office - 0217889466 - phoned about a man having a possible heart attack- I advised of private billing and she said not to worry and put the phone down before I could advise further. - Abigail Leisegang |
| 13 May 2021 - 14:21 - RV4 out Rugby event - Michelle and Darren B - Lindi Bredenhann |
| 13 May 2021 - 12:50 - A1 out duty to fetch A4 - CMR GO |
| 13 May 2021 - 12:04 - A1 out duty to fetch A4 - Lindi Bredenhann |
| 13 May 2021 - 11:11 - A3 took 1 x O2 cylinder back appears to be a Pisces cylinder and not CMR - Lindi Bredenhann |
| 13 May 2021 - 11:05 - A3 MOB out duty O2 - Lindi Bredenhann |
| 13 May 2021 - 09:14 - A1 and A2 in service - Lindi Bredenhann |
| 13 May 2021 - 07:39 - A4 out duty to red circle - Lindi Bredenhann |
| 12 May 2021 - 22:20 - Telecare test activation- 7 kommetjie boulevard - Abi Bussio |
| 12 May 2021 - 14:27 - RV2 in service @ 08:10 - CMR GO |
| 12 May 2021 - 09:29 - RV2 in service @ 08:10 - Lindi Bredenhann |
| 12 May 2021 - 09:28 - A4 in service - - Lindi Bredenhann |
| 12 May 2021 - 09:27 - Accidental Telecare activation - 20 Northshore drive - Mrs Mc Neil - Lindi Bredenhann |
| 12 May 2021 - 08:54 - Female caller called for lady not well - weak - at flats in Masi - non medical aid - explained private billing - caller then ended the call. - Lindi Bredenhann |
| 11 May 2021 - 13:37 - Mr Peter Ebel- 0828281939- contacted us regarding transport from Santorini Village in Faerie Knowe to harbor bay medical suite on Monday morning. He does not have ambulance add-on and it is not an emergency so I explained that there will be a bill involved. He said he does not understand why he must pay as he is a member. I spoke to Morgan and she gave a quote of R750. I contacted him back and gave him the quote and he said that it is still too expensive for him so he would think about it and let us know. - Abi Bussio |
| 11 May 2021 - 08:23 - Received a call from Traffic with regards to an MVA at the Capri robots, he reports that they were dispatched there but are not able to locate the MVA and asked if we had heard of anything, I advised the controller that we had not received any MVAs this morning - Abi Bussio |
| 10 May 2021 - 22:37 - Received call from Rochelle 0738011915 (Military Member) non client saying she cant get hold of military ambulance and her husband is having chest pain, i told her i will arrange someone to come out, as all our vehicles were on calls i phoned Navy Ops Room and they said they would send a medic out, tried G.Els first but his phone on voicemail - Ronald Windell |
| 10 May 2021 - 11:52 - Received a call from Eva on 072 442 1225, she is requesting a quote to transport her dad from the Free state to Cape Town, i have advised the caller of the control rooms email address and that we can communicate on the email with regards to the transfer - Abi Bussio |
| 09 May 2021 - 19:07 - Received a call from Diane, who is in Silver glades. 0825202675 her partner has been acting a little strange and slurring his words. He has not been himself for the last few days feeling very tired and just pup but the slurring of words started today. Caller wanted to know if there are any after hours doctors in the valley, I advised that to my knowledge there are not, but we could send out a medic to assess and go form there. Caller indicated that her partner was rather grumpy about her even calling us so she would speak to him and give us a call back. She also asked me about billing I explained that our call out fee is roughly R1000 and if we transport him and he is on a medical aid we would submit to the medical aid. Unfortunately Medical aids do not cover call out fees. Caller advised that she was going to try speak to her partner and get back to me if needed - Monique Joubert |
| 09 May 2021 - 12:33 - received whattsapp call from 0723266545 saying she needs a ambulance for a seizure pt, i asked if they members, she asked how much a ambulance would cost, i told her i cant say until we see the pt but cost R1000 to come out and assess, she said no, they cant afford that and put phone down - Ronald Windell |
| 08 May 2021 - 17:52 - Received call from 0607716308 saying his pregnant wife's hands are turning blue, he googled it and it says lack of oxygen, control consulted with als who recommends she goes to hosp to be checked out, control offered to go out and assess but caller said he would take her to hosp - Ronald Windell |
| 08 May 2021 - 10:22 - Received telecare call from 58 northshore, lake michelle, all in order - Ronald Windell |
| 07 May 2021 - 16:26 - Russell from disaster management phoned us with regards to a call he received from a security company. A vagrant has collapsed outside creative computers and is bleeding from his head and his mouth. We were unable to get hold of the on scene contact and advised Russell to contact Metro. - Abigail Leisegang |
| 07 May 2021 - 07:02 - A3 reports - FH substation on fire (FIRE and SAPS on scene ) road closed by detour through Avenues. - CMR GO |
| 07 May 2021 - 01:07 - A3 reports - FH substation on fire (FIRE and SAPS on scene ) road closed by detour through Avenues. - Lindi Bredenhann |
| 06 May 2021 - 09:02 - A3 in service Fiona and Khumbulani, time check completed - Monique Joubert |
| 06 May 2021 - 09:02 - A4 booked in service Darren B and Angus, time check completed - Monique Joubert |
| 06 May 2021 - 08:59 - A2 in service, crew Andre and Tracey, time check completed - Monique Joubert |
| 05 May 2021 - 14:24 - Female caller - 0657310293- said that she needed an ambulance for her mother in lavender hill. We advised that we do not cover that area and she must call ER24 or Metro. - Abigail Leisegang |
| 05 May 2021 - 07:25 - A1 and A2 have taken A2 to Red Circle for its service - Monique Joubert |
| 04 May 2021 - 20:02 - a 19:01- received a call from Abi on 0828223995, she reports her 14 month old son has had a temperature between 37.6 and 38 degrees today and it has just spiked to 40.6 degrees, the pt is also reported to be rather nasally and has a lot of drool, the caller wanted some advice on what she could do to help her child. I informed the caller that i would speak to one of our paramedics and get bac to her if she was happy for me to do so. I spoke to David on Response 1 who also consulted with Alison that the best advice would either be to take baby to get looked at by his doctor or give baby some neurofen or paracetamol once every 4 hours to try and help with discomfort, the caller should also remove the patients nappy as they trap a lot of heat. I contacted the caller back who did not answer the phone at first, the caller then phoned back to inform us that she had spoken to her Childs doctor which advised the same as what David on Response 1 said - Abi Bussio |
| 04 May 2021 - 19:01 - Jenny called for Mr Slater - She thought he had fallen but when I made contact with Mr Slater - Mem 9672 - he advised currently no medical emergency - but in need of someone to clean him and bath him as he is on his own and care for him as he cannot see that well anymore - I confirmed that he is not injured and explained the service we rendered - I did however told him that I am going to see what I can do to get the help that he needs. I called FH home nursing (no answer) I then spoke to Michelle at The Care Company - Valley Land - I explained to her what he told me - I asked her if she will give him a call and she told me she will do it now. I then waited a while and called Mr Slater again - he confirmed that Michelle spoke to him - they are going to send a carer from tmr to him - the person will collect the key from the neighbor opposite the road. - CMR GO |
| 04 May 2021 - 17:14 - Jenny called for Mr Slater - She thought he had fallen but when I made contact with Mr Slater - Mem 9672 - he advised currently no medical emergency - but in need of someone to clean him and bath him as he is on his own and care for him as he cannot see that well anymore - I confirmed that he is not injured and explained the service we rendered - I did however told him that I am going to see what I can do to get the help that he needs. I called FH home nursing (no answer) I then spoke to Michelle at The Care Company - Valley Land - I explained to her what he told me - I asked her if she will give him a call and she told me she will do it now. I then waited a while and called Mr Slater again - he confirmed that Michelle spoke to him - they are going to send a carer from tmr to him - the person will collect the key from the neighbor opposite the road. - Lindi Bredenhann |
| 04 May 2021 - 12:48 - Received a call from 0217825025 to ask about possible transportation for her 93yo husband. He has a possible fracture. A Dr is going to assess him this afternoon and if transport is required caller will phone back to arrange. - Abigail Leisegang |
| 04 May 2021 - 11:22 - Cindy From E/A called for a Quotation BLS - Gatesville Mellomed to Nurture Health Newlands - Gems med aid - Pt post sepsis not in isolation - Covid Neg - M Will assisted in working out the qoute - R3100. I called Cindy and left a mess regarding the quotation as she is busy - Lindi Bredenhann |
| 04 May 2021 - 11:19 - Cindy From E/A called for a Quotation BLS - Gatesville Mellomed to Nurture Health Newlands - Gems med aid - Pt post sepsis not in isolation - Covid Neg - M Will assisted in working out the qoute - R3100. I called Cindy and left a mess regarding the quotation as she is busy - Lindi Bredenhann |
| 04 May 2021 - 11:00 - Mrs Wessels -0217825116- phoned to confirm that she had the correct number in case of an emergency. - Abigail Leisegang |
| 04 May 2021 - 10:57 - 0217825116 just confirming tel number for emergency - Lindi Bredenhann |
| 04 May 2021 - 10:48 - A3 out duty O2 run - Lindi Bredenhann |
| 04 May 2021 - 09:58 - Rory Lancellas- 0619649535 - called for his employee - pt is currently at Dr Rooms being treated for ? appendicitis / stomach pain - currently on IV and ?pain treatment - (Iv should be finished shortly) caller wanted to know how much it will cost to transfer to FBH - non member non med aid - Caller just wanted transport no treatment - I explained to him that there will always be some level of care/ treatment involved - I gave him the 3 different Levels of care quotation and explained about pain meds - IV and no pain meds - He drove the pt there in his car - he is going to take pt privt transport to hosp. - Lindi Bredenhann |
| 04 May 2021 - 09:51 - A4 in service- Lance / Chris C. - Abigail Leisegang |
| 03 May 2021 - 13:55 - Received a call from Wendy, she reports she was driving towards Kommetjie from Fish Hoek on Kommetjie road, she reports there is what appears to be a fairly big uncontrolled fire in the bushes. I did contact Fire and Rescue who informed me that they are aware and have services on route - Abi Bussio |
| 03 May 2021 - 08:23 - Response 5 reports that there is a fire on Red Hill, the fire is covering a large area but there is no wind currently so the fire is not traveling at a fast speed. Fire is on scene and attending to the fire, RV5 reports there a few fire pumps and hoses. No medical services are required currently on scene. - Abi Bussio |
| 02 May 2021 - 21:53 - Received call from sheela rigby saying a friend of hers at her house has a bp of 202/102, she is on bp meds, i asked if her friend was a member and she said no, i asked her if she was able to take her friend to hosp as we have no ambulances available at the moment, she asked if she could go to fbh, i said she can, she then asked me what happens if she needs a ambulance as she is a member, i told her we would get a ambulance from another service if ours were busy (I could hear pt talking in the background) mem. 10131 - Ronald Windell |
| 02 May 2021 - 17:58 - Received a call from Suzanne at 1 Capri Close, her 18m old daughter has had a temperature of 39.4 that has constantly changed during the day, the pt has excessive drooling and has vomited a few times today, the first time the patient drank something was at 4pm which was a cup of honey tea. The caller would like to know if she should leave it until tomorrow or take her daughter through to FBH. The caller spoke to Reinhard on RV2 who advise that if she feels comfortable to take the pt to FBH to be assessed. The caller will take the pt private transport to FBH to be assessed - Abi Bussio |
| 02 May 2021 - 17:44 - Received a call from SIMS who informed us they had a call out in Strandfontein, I informed the dispatcher that we are based in Fish Hoek and it is rather far for a P1, he said no problem and ended the call - Abi Bussio |
| 02 May 2021 - 08:55 - Received a call from Liezel Swart on 0217801669, she is on holiday in Scarborough, she reports her daughter is very weak and nauseous. The caller would like to take her daughter to the nearest GP and wanted to find out who that would be. I spoke to G.Mills who advised that Long Beach Medical Centre opens at 9am and closes at 11am for walk in appointments, I informed the caller of this and she said she would give them a call on the contact number we found on google. - Abi Bussio |
| 30 Apr 2021 - 00:30 - Received a call from Constantiabery Medi clinic asking if we are able to do an ALS transfer from Constatniberg to VPH, Patient has an IV p and has received Morphine, I asked about payment and the caller advised it was a medical aid case, I advised that thee medical aid will need to be contacted by the hospital to get an autherised transfer, the caller then said well then you cannot help me, I advised that I could assist but if they are wanting for the transfer to be put through medcial aid the hospital will need ot contact the medical aid, the caller then became very rude and said well then you cant help me, bye, I once again said we could and the caller put down the phone - Monique Joubert |
| 29 Apr 2021 - 22:02 - Received a call from Christa she has a cyst that is being removed next Tuesday which needs to be drained as it is causing pain. Called wanted to know if that is something that we do. I explained that it is not something that we generally do, but that I could send a vehicle to assess and assist if needed but I think that a hospital would be the best bet. Caller asked which is the nearest hospital as her procedure is booked at VPH - Monique Joubert |
| 29 Apr 2021 - 16:32 - Received a call from Metro EMS for a call in Muizenberg for continues seizure, I spoke to Christopher and advised him that i was not able to assist at this time due to our availability - Monique Joubert |
| 29 Apr 2021 - 16:06 - Received a call from Metro EMS for a call in Muizenberg for continues seizure, I spoke to Christopher and advised him that i was not able to assist at this time due to our availability - Monique Joubert |
| 29 Apr 2021 - 15:09 - Received a call from 0845831778 saying that his niece was in a lot of pain. I asked if he was a member of CMR and he said he was not. I advised that i could send a vehicle but there would be a private bill. I told him that he could call Metro instead and he said he would prefer that so I told him to phone 112. - Abigail Leisegang |
| 29 Apr 2021 - 14:29 - Received a call from Rachel 0723519057 she is at the Rose care shop, she is wanting to report a man who appears intoxicated but is falling all over the road, she tried to offer the person help but he refused assistance. I asked if he appeared injured or ill, she explained that he did not seem injured but intoxicated and she was concerned about his well being. I explained that I was not sure if we would be able to assist but I will hand the call over to SAPS. I called Fish Hoek SAPS spoke to Nteli who advised that she would long the call and send SAPS - Monique Joubert |
| 29 Apr 2021 - 09:27 - A2 in service, Crew Kim and Rosario - Monique Joubert |
| 29 Apr 2021 - 08:57 - A2 in service, Crew Kim and Rosario - Monique Joubert |
| 29 Apr 2021 - 08:57 - Rv2 in service, crew Chris De Meyer - Monique Joubert |
| 28 Apr 2021 - 19:20 - Received call from Bronwyn at 116 Ranger Rd (Non client) 0843033171 wanting advice for her 9 yr old daughter who was stung on the foot by a bee about a hour ago, she is not having breathing problems but is itching all over, she gave 10ml of Alacet. I said i would phone her back after consulting with a Para, called G.Mills who said she can have another 5ml and it would take about 20 mins to work, if it gets worse i told her we can come out and assist if needed. - Ronald Windell |
| 28 Apr 2021 - 12:12 - Received a call from 0826520406. Caller said that their domestic worker had collapsed in Kenilworth. I advised that we do not cover that area and he should phone ER24 or netcare. - Monique Joubert |
| 27 Apr 2021 - 22:10 - Received a call from Kerry asking for advice with regards to her 18 year old son who is experiencing bad stomach problems, i told the caller i would have someone contact her back. The caller reports her son "went to make a number 2 and there is a lot of blood". The caller spoke to T.Theron and the decision was made that the patient would rather stay at home and does not want to be assessed - Abi Bussio |
| 27 Apr 2021 - 09:00 - A2 in service- Jacqui / Chris M - Abigail Leisegang |
| 26 Apr 2021 - 07:38 - Received a call from Mr Adrian Latsky - 0825746814. His wife has food poisoning or a stomach bug and has severe abdo cramping. He states there is no nausea/vomiting or diarrhea. Advised that we don't carry antispasmodics, but are happy to assess pt and take to hospital. Caller said he didnt think that was necessary and will call his GP at 8am. - Chris Muir |
| 25 Apr 2021 - 19:16 - 14:40- Received a call from Droger on 0823728888, he reports his son has a 39 degree fever, SOB and has had a chesty cough. The pt is 4 years of age, he has experienced these symptoms since last night, when the pt woke up this morning he had a fever of 38.7, he took a nap and now feels a lot worse, the pt is panicing and having SOB. I did advise the caller that as they are not members there will be a private bill and he reported the patient is on medical aid, when advised him that we could send an ambulance to assess the patient and most likely take him to hospital due to SOB they reported they would take the patient private transport to hospital. The caller said they would look into a membership with CMR for future uses. - CMR GO |
| 25 Apr 2021 - 16:33 - 14:40- Received a call from Droger on 0823728888, he reports his son has a 39 degree fever, SOB and has had a chesty cough. The pt is 4 years of age, he has experienced these symptoms since last night, when the pt woke up this morning he had a fever of 38.7, he took a nap and now feels a lot worse, the pt is panicing and having SOB. I did advise the caller that as they are not members there will be a private bill and he reported the patient is on medical aid, when advised him that we could send an ambulance to assess the patient and most likely take him to hospital due to SOB they reported they would take the patient private transport to hospital. The caller said they would look into a membership with CMR for future uses. - Abi Bussio |
| 25 Apr 2021 - 16:32 - 14:40- Received a call from Droger on 0823728888, he reports his son has a 39 degree fever, SOB and has had a chesty cough. The pt is 4 years of age, he has experienced these symptoms since last night, when the pt woke up this morning he had a fever of 38.7, he took a nap and now feels a lot worse, the pt is panicing and having SOB. I did advise the caller that as they are not members there will be a private bill and he reported the patient is on medical aid, when advised him that we could send an ambulance to assess the patient and most likely take him to hospital due to SOB they reported they would take the patient private transport to hospital. The caller said they would look into a membership with CMR for future uses. - Abi Bussio |
| 25 Apr 2021 - 11:08 - Received a call from unidentified male on 0836311728 who spoke to Claude on RV2, the pt was looking for advice as he was stung by a bee on his buttocks, caller reports according to family history he is allergic, he has taken antihistamine both a tablet and cream, he wants to know what signs to look out for if his symptoms had to worsen and RV2 advised him of all the clinical signs and to call back if these symptoms appear. Callers wife also informed due to the call being on speaker phone so she will monitor him. - Abi Bussio |
| 25 Apr 2021 - 10:50 - received a call from Shirley, She asked if we have a doctor on call or know of someone who she can contact, her husband had what appeared to be flu like symptoms (wet cough, sore throat) two weeks prior, every since Wednesday the patient has been experiencing a cough, sore throat, temperature of 37.7, has a tight chest, very tired and has been in contact with someone who had flu like symptoms 2 weeks ago. The other patient with flu like symptoms was a work colleague who did test negative for COVID. The caller wanted to know who she could contact with regards to possibly get a consult and antibiotics. I told the caller I would need to first speak to a few medics to try and see if there are any doctors rooms open as it is long weekend, I spoke to Fiona on A3 and she reports that Long Beach Medical Centre should still be open until 11am. I passed on the contact number for Long Beach Medical to the caller and she reported she would contact them for further advice. - Abi Bussio |
| 25 Apr 2021 - 09:34 - at 08:47 dispatch received a call from an unidentified gentleman, the caller reports he is the pt. The patient reports he has an infection on his leg and requires antibiotics, he asked if we have a doctor on call and I informed him that we do not. He asked who could try contact to get antibiotics and have his leg assessed by, I informed him that he should try either a pharmacy or his preferred hospital. He said he will attempt both and see if they are able to assist with antibiotics. - Abi Bussio |
| 24 Apr 2021 - 16:38 - Received a call from an unidentified female on 0832002387, the caller was in a complete panic and all i was able to understand from the patient is that someone has injured themselves and requires stitches, i informed the caller that CMR does not do stitches and her best option would be to take the patient to hospital, when i tried to ask what happened to the patient the caller put the phone down. - Abi Bussio |
| 24 Apr 2021 - 13:58 - Received a call from an unidentified female on 0832002387, the caller was in a complete panic and all i was able to understand from the patient is that someone has injured themselves and requires stitches, i informed the caller that CMR does not do stitches and her best option would be to take the patient to hospital, when i tried to ask what happened to the patient the caller put the phone down. - Abi Bussio |
| 24 Apr 2021 - 12:15 - Received a call from 0836328873, the caller put the phone down. I contacted the caller back and she reported it was a pocket dial and everything was alright with her. - Abi Bussio |
| 24 Apr 2021 - 10:19 - Received a call from 0836328873, the caller put the phone down. I contacted the caller back and she reported it was a pocket dial and everything was alright with her. - Abi Bussio |
| 24 Apr 2021 - 08:40 - Alpha 4s New Zol monitor has been placed in H.Gilois office, The old Zol in H.Gilois office has been placed onto RV6 and RV6s Philips monitor has been placed onto A4 - Abi Bussio |
| 24 Apr 2021 - 08:17 - Regarding last OB entry, Karen reports according to the pulse oximeter that Shelby has SATS of 99% and a pulse of 49 BPM. - Abi Bussio |
| 24 Apr 2021 - 08:14 - Karen Alpes phoned and spoke to David, her youngest daughter Shelby had wisdom teeth removed yesterday and was given Targenact for pain, Karen gave her one this morning at around 5:30am and then at 8am had forgotten she already gave the patient a Targenact so gave her another one. The caller just wanted to confirm whether or nit this is a danger to her child or not. David advised things should be fine, she will contact Dr Shani Van Der Merwe if any other issues arise or phone CMR back. - Abi Bussio |
| 24 Apr 2021 - 05:16 - Caller , Porshe, called. 0727558305. Her gardener is not responding and is not breathing and has been this way for the last 45 minutes. She is located in Phillipi. I provided the number for Metro and Er24. - Chris Muir |
| 23 Apr 2021 - 22:49 - Missed Call received from 0837982521. Attempted to call back - voicemail message left - Chris Muir |
| 23 Apr 2021 - 18:58 - Call 20210423/13 Call came over neighborhood watch radio, they gave address and tel number, I phoned caller and asked if pt is a member, she said she thinks so, i said if not would be private bill, she said she is with ADT, i told her ADT works with netcare and she said she would phone them. 5 mins later i got another call on radio saying she phoned them back and pt is on a medical aid and we can come out.
- Ronald Windell |
| 22 Apr 2021 - 10:43 - Received a call from Carol asking about her daughter who took 3 extra Stresam tablets. She said daughter is still fine was just asking about possible overdose- advised her to phone a pharmacist for advice. Also told her to call us back if she needs assistance. - Ronald Windell |
| 21 Apr 2021 - 15:30 - Sally Hennessey- 0726754959- called to ask if she was still covered under a membership, membership no. 9050, I informed her that she Is inactive. - Abigail Leisegang |
| 21 Apr 2021 - 09:20 - Rv6 in service - Chris de Meyer - Abigail Leisegang |
| 21 Apr 2021 - 08:46 - A2 in service, Crew Jacqui and Rosario time check completed - Monique Joubert |
| 21 Apr 2021 - 08:38 - A4 in service, time check done, crew Lance and Lorraine - Monique Joubert |
| 21 Apr 2021 - 08:25 - Rv1 in service, time check completed, Crew for David - Monique Joubert |
| 21 Apr 2021 - 07:37 - Rv2 mobile to Red Circle Motors for service - Monique Joubert |
| 21 Apr 2021 - 07:25 - As Lindi was leaving the office this am in her personal vehicle the gate closed on her vehicle. There is slight damage to her vehicle but the gate is opening and closing correctly - Monique Joubert |
| 20 Apr 2021 - 22:50 - Mrs Hartman called for her domestic worker bitten on the shin +- 45 min ago - not that deep but not sure if it needs stitches - wanted to know if needed to go to FBH now - I advised caller that depending on the wound they don't always do stitches, they will assess at hosp - I advised that they clean it thoroughly with soapy water - cover it but must go to hosp in am for tetanus and to have the wound checked out. - Lindi Bredenhann |
| 20 Apr 2021 - 09:42 - A2 in service- AndreTracey - Abigail Leisegang |
| 19 Apr 2021 - 19:38 - Received a call from Colleen at 13 Forest Hill Road, Simons Town. She reports that she was cutting chilies in water at around 1pm this afternoon, ever since then her hands have been burning. The caller said she has tried putting Bicarb, Full cream milk and double full cream yoghurt on her hands but nothing seems to have helped, she reports she is not allergic to Chilies as far as she is aware but her hands are red and she reports a 8/10 pain. I told the caller that i would contact her back once i had spoken to one of our paramedics. I consulted with David on Response 1 who consulted with Alison and they both agree that the patient has done what they would have recommended, Response 1 also reported that it would not hurt to dispatch a vehicle to go and assess the patients hands. I contacted the caller back and informed her that she has done pretty much everything that the crew would have recommended, the caller reports she has just put her hands in ice water and that appears to be helping. I offered to send a vehicle out to go and assess the patient but she said for now she is going to keep her hands in ice water and get her partner to go buy more ice from the shop and look for Aloe Vera gel. The caller said she will continue to try the ice water and aloe gel but if things do not subside later then she will phone back.
- Abi Bussio |
| 19 Apr 2021 - 12:34 - RV1 reports that during call at 4 Brooke road last night, the gate accidentally closed on the RV. He thought that there was no visible damage but he looked again today and he saw a small bit of damage on the drivers side front mud guard- it has been reported to Darren Z. and Taryn T. - Abigail Leisegang |
| 19 Apr 2021 - 09:10 - A4 in service - Lindi Bredenhann |
| 19 Apr 2021 - 09:07 - A1 out duty for drive - Lindi Bredenhann |
| 19 Apr 2021 - 09:05 - A3 in service - Lindi Bredenhann |
| 19 Apr 2021 - 09:03 - A2 in service - CMR GO |
| 19 Apr 2021 - 08:18 - 0769928731 female caller from O/V called for herself - bleeding and pain - 2 months pregnant - Grava 4 para 3 never had any obstetric issues. Went to clinic on Friday as she started to bleed and was told that it is normal to bleed?? - I advised of privt billing and METRO - they first said that they have phoned METRO but then she told me they actually did not. I advised her to call METRO - get the REF number and I told her what to tell the call taker. - Lindi Bredenhann |
| 18 Apr 2021 - 20:35 - Received a call from Anne Marie, she was looking for some advice. She reports she had a cat in her garden and when she attempted to remove the cat from her garden it became vicious and bit her forearm near her veins, she was wanting to know whether or not she needs to go for a tetanus injection now or if she can wait until tomorrow morning. I advised the caller that I would phone one of our paramedics and get advice from him, the caller reports she did disinfect the wound and stop the bleeding. I spoke to David on Response 1 who reported that the patient has done the right thing and should go for a tetanus injection within the next 24 hours preferably at a pharmacy where the sisters are able to assess the wound as well. I passed this information onto the patient and she said she will keep the wound clean and go for a tetanus injection in the morning. - Abi Bussio |
| 18 Apr 2021 - 18:36 - Faulty Telecare - 46 Northshore drive Lake Michele - flashing lights red and blue - also happened yesterday - she did speak to Anton last week - I send Anton a email to ask him to pls make contact with her. - Lindi Bredenhann |
| 18 Apr 2021 - 17:55 - On his way back home David B came across a broken veh - no petrol help to assist people to get it out of the road - another car came pass and drove into the island - no injuries and continue driving. No medical assistance is needed. - Lindi Bredenhann |
| 18 Apr 2021 - 13:51 - I spoke to a caller Lene - sever lower abdominal pain close to ovaria area and private parts - she is on her 3rd day of period but have never experienced anything like this. She is not known with any problems. She is a non mem and wanted to know +- cost for vehicle - I gave her RV charge - she then said her friend might be able to take her to ER what do I think. I more than once told her I am able to send someone but that she definitely must see someone especially due to the nature of her complaint. She spoke to her friend in the background - they are going to go privt transport. - CMR GO |
| 18 Apr 2021 - 13:46 - I spoke to a caller Lene - sever lower abdominal pain close to ovaria area and private parts - she is on her 3rd day of period but have never experienced anything like this. She is not known with any problems. She is a non mem and wanted to know +- cost for vehicle - I gave her RV charge - she then said her friend might be able to take her to ER what do I think. I more than once told her I am able to send someone but that she definitely must see someone especially due to the nature of her complaint. She spoke to her friend in the background - they are going to go privt transport. - Lindi Bredenhann |
| 18 Apr 2021 - 10:35 - female caller 0732510506 called for her husband known CA - constipated not in any pain - wanted to know if we can give him anything - I explained to her that I would be able to send someone to assess, but not able to administer. I asked her if she spoken to his treating dr and she said no - (palliative care), I advised her to try and speak to him as he would be able to advise her best and I then also gave her dr Odell's number. - Lindi Bredenhann |
| 18 Apr 2021 - 10:23 - Accidental Telecare Activation - 58 Northshore drive Lake Michelle - forgot to press the morning button - Lindi Bredenhann |
| 18 Apr 2021 - 08:31 - Crews on - RV1 D Behr, RV2 C D Meyer, A2 Darren B and Ross, A3 Murray and Khumbi, A4 Lance and Lorraine, Control Lindi - Lindi Bredenhann |
| 17 Apr 2021 - 18:57 - Received a call from an unidentified female, she said she thinks her son may have an ear infection and is there a possibility we can come out and assess. I informed the caller that CMR does not assess ears and her best option would either be to go to causality or her GP for assessment. - CMR GO |
| 17 Apr 2021 - 17:39 - Received a call from an unidentified female, she said she thinks her son may have an ear infection and is there a possibility we can come out and assess. I informed the caller that CMR does not assess ears and her best option would either be to go to causality or her GP for assessment. - Abi Bussio |
| 17 Apr 2021 - 13:32 - Received a call from an unidentified female, she said she thinks her son may have an ear infection and is there a possibility we can come out and assess. I informed the caller that CMR does not assess ears and her best option would either be to go to causality or her GP for assessment. - Abi Bussio |
| 17 Apr 2021 - 10:02 - Received a call from Karin at the Silverglades sports field, she reports one of the adult female plays fell and heard a crack in her leg, while on the phone the pts fellow players were able to lift the patient up and the pt is refusing any treatment, the caller said she would phone back if the pts condition worsens - Abi Bussio |
| 17 Apr 2021 - 09:56 - Received a call from 0832673748, the caller was asking if we do at Home Covid tests, i informed him that it would be best to contact his GP to see if his GP would do a private at home covid test call and if not then the family GP can recommend a place for the caller to have a test done. - Abi Bussio |
| 16 Apr 2021 - 14:08 - Received a pocket dial from 0764673962, I did contact the caller back and he apologized and said he thinks it must of been a pocket dial - Abi Bussio |
| 16 Apr 2021 - 12:33 - Received a pocket dial from 0764673962, I did contact the caller back and he apologized and said he thinks it must of been a pocket dial - Abi Bussio |
| 16 Apr 2021 - 08:32 - Received a pocket dial from 0764673962, I did contact the caller back and he apologized and said he thinks it must of been a pocket dial - Abi Bussio |
| 15 Apr 2021 - 20:47 - Claude reversed RV2 into Darren Barnard personal vehicle. Incident reported to SAPS ( Case no. 1085/04/2021) - CMR GO |
| 15 Apr 2021 - 20:17 - Claude reversed RV2 into Darren Barnard personal vehicle. Incident reported to SAPS ( Case no. 1085/04/2021) - Angus Ross |
| 15 Apr 2021 - 18:29 - Received call from metro ref 1973 for surfer injured on longbeach, kommetjie, called caller back who said pt got in his fathers bakkie and left. 0825615196 - Ronald Windell |
| 15 Apr 2021 - 07:09 - Received a call from Europe Assistance asking if we are able to assist with an ALS upgrade from CMC to VPH, I informed them that unfortunately I am not able to assist. - CMR GO |
| 15 Apr 2021 - 02:00 - Received a call from Europe Assistance asking if we are able to assist with an ALS upgrade from CMC to VPH, I informed them that unfortunately I am not able to assist. - Abi Bussio |
| 15 Apr 2021 - 00:02 - Received a call from Europe Assistance asking if we are able to assist with an ALS upgrade from CMC to VPH, I informed them that unfortunately I am not able to assist. - Abi Bussio |
| 14 Apr 2021 - 19:53 - Received a call from Europe Assistance asking if we are able to assist with an ALS upgrade from CMC to VPH, I informed them that unfortunately I am not able to assist. - Abi Bussio |
| 13 Apr 2021 - 14:35 - Received a call from Ashraf 0846869867-membership number 5742- asking if we could provide transport today from FBH to his house 52 Andromeda way Ocean View for his father Abdulla Stoffells. We then received a call from Abdulla's wife saying that he was not being discharged today but they will call back at a later stage when pt is ready to be discharged. - Monique Joubert |
| 13 Apr 2021 - 14:14 - Michelle 0823395125 called to ask for advice. Her son has run into a window and cut under his eye and requires sutures. It was advised that she go to her GP for sutures and further treatment. - Monique Joubert |
| 13 Apr 2021 - 09:19 - A3 in service- crew Murray and Chris C - Monique Joubert |
| 13 Apr 2021 - 09:18 - A2 in service- crew Kim and Rosario - Monique Joubert |
| 13 Apr 2021 - 09:18 - RV1 in service- David Behr - Monique Joubert |
| 13 Apr 2021 - 09:17 - - Monique Joubert |
| 13 Apr 2021 - 09:16 - - Monique Joubert |
| 13 Apr 2021 - 09:15 - - Monique Joubert |
| 13 Apr 2021 - 08:58 - Rv2 in service Chris De Meyer - Monique Joubert |
| 13 Apr 2021 - 08:57 - A4 in service, Crew Lance and Lorraine, Time is correct - Monique Joubert |
| 11 Apr 2021 - 23:39 - Received a call from Sharon at ER24 with Ref 0890, Sharon asked if we were able to assist with an Aid Call as she has no vehicles available in this area, she reports the only information she has is that the patient has a high temperature and is vomiting. Sharon gave me a contact number for on scene but there was no name attached to the on scene contact, I attempted to contact on scene 3 times but had no answer. I phoned ER24 back and reported this back to Sharon, she said she would contact Aid Call and inform them of the situation and phone back if she still requires our assistance. - Abi Bussio |
| 11 Apr 2021 - 19:03 - Accidental Telecare activation - 1D Reids way Glencairn - Mr Harris - CMR GO |
| 11 Apr 2021 - 17:08 - Accidental Telecare activation - 1D Reids way Glencairn - Mr Harris - Lindi Bredenhann |
| 11 Apr 2021 - 13:54 - RV2 assisting veh with jumpstarting vehicle - no towing of vehicle , etc involved - requested by mem of the public after he completed a call at Longbeach Mall - Lindi Bredenhann |
| 11 Apr 2021 - 04:09 - Regarding call 20210411/2: Dispatch received a call from EuropeAssistance who informed us that they were attempting to send us a call via web dispatch, While on the phone to the EuropeAssistance dispatcher I informed him i would need authorization as for a collapsed Pt it would be a far distance to travel and I asked the dispatcher if there were any closer services, he told me that we have a 20km radius for operations. I spoke to H.Giloi who also confirmed that it is a far call but we do have a vehicles available so the call was authorized. - Abi Bussio |
| 11 Apr 2021 - 01:06 - Received a call from Sharon at ER24 who requested assistance with a call for a knee injury at 6 Caravel Street in Sun Valley. While on the phone with Er24, another call diverted to RV2. RV2 reports that the caller was phoning from 6 Caravel and was canceling the call, I informed Sharon of this and she said she will contact the patient back to confirm. - Abi Bussio |
| 11 Apr 2021 - 00:47 - Received a call from a woman who did not identify herself but her contact number is 0835177461. The caller asked who the Advanced Life Support paramedics were working today, I asked the lady her name and she told me "no need to be sarcastic with me", I informed her that I was not trying to sarcastic but was rather looking as to why she wanted to know which Paramedic was on. I informed her it was Mel and Claude, she repeated the names. I then asked her what her name was one last time before she put the phone down. - Abi Bussio |
| 10 Apr 2021 - 20:08 - Received a call from an unknown woman who said one of her staff members has cut her arm open, the wound does not appear to be bad but looks like it may require stitches. The caller asked where would be the closest facility to take the pt for stitches and I advised that FBH would be closest as the pt does not have medical aid. - Abi Bussio |
| 10 Apr 2021 - 19:04 - Telecare test - 10 - 5th Avenue - no emergency - CMR GO |
| 10 Apr 2021 - 15:42 - Telecare test - 10 - 5th Avenue - no emergency - Lindi Bredenhann |
| 10 Apr 2021 - 15:02 - Female caller called - we went to a pt at 3 Caravel this am - a script was given to the nurse to get pts new meds - caller got to the pharmacy now and script not there - initially I thought it was the dr's rooms that did not send it to the pharmacy, but then the caller said it was the nurse that was with the pt - I advised the caller to call Fish Hoek Home Nursing - they should be able to assist as the nurse works for them. - Lindi Bredenhann |
| 10 Apr 2021 - 14:24 - Female caller 0791652840 called for her child that hit her head and laceration above eyelid - she called dr's rooms - advise to call CMR - she is not sure if stitches is required it is bleeding and it is open - I advised that we dont do stitches and if needed would need to go to ER for that. I advised can send someone to assess - she then asked if theye are not able to come to office as they are actually going out. I did advised not always someone at the office but they can come down now will arrange with ambi medic currently at base or if I am not busy can have a quick look. She spoke to her husband and for now going to leave it. She did ask if they can leave it till am - I advised if stitches required not - for now she is just going to cover it with a plaster. - Lindi Bredenhann |
| 10 Apr 2021 - 14:07 - 0787931124 call received - ?pocket dial - not on membership called back twice - went to voicemail - Lindi Bredenhann |
| 10 Apr 2021 - 09:11 - Kelly 0719904301 called for her aunt - they have been calling since last night for an ambulance - her aunt is very sick and we keep on saying that we don't have vehicles available. Call diverted to Mel - I called the caller back and advised that she probably spoke to Metro - we are not linked to Metro at all therefore not aware of the call - she advised that the pt was taken privt transport to the hosp. - Lindi Bredenhann |
| 09 Apr 2021 - 19:11 - Adult female contatced dispatch earlier asking for assistance with an elderly male who likes on his own. The patient keeps phoning the caller and asking her to bring him home from plumstead when the pt is still at home in Kommetjie. The pt is not able to make his own decisions and his family only visits once a week. The caller asked if we are able to provide any advice as to what she is able to do with regards to the pt. I spoke to H.Giloi and he advised that the caller should contact Dr Adele. The caller said Thank you she will do so and help get the pt his required needs. - CMR GO |
| 09 Apr 2021 - 18:59 - Adult female contatced dispatch earlier asking for assistance with an elderly male who likes on his own. The patient keeps phoning the caller and asking her to bring him home from plumstead when the pt is still at home in Kommetjie. The pt is not able to make his own decisions and his family only visits once a week. The caller asked if we are able to provide any advice as to what she is able to do with regards to the pt. I spoke to H.Giloi and he advised that the caller should contact Dr Adele. The caller said Thank you she will do so and help get the pt his required needs. - Abi Bussio |
| 09 Apr 2021 - 18:07 - Received a call from EA and they were requesting a quote from CMC to Faircape Tokai, I quoted them R2500 and confirmed with Bianca before handing EA the quote. - Abi Bussio |
| 09 Apr 2021 - 16:49 - Received a call from an adult male named Anton, he did not want ambulance service but was rather trying to find out what the nearest Netcare hospital to Noordhoek is, I informed him of either N1 city or CBM. The caller asked for the nearest Private hospital to Noordhoek and I advised him it would be bets to take the pt through to CMC as the caller thinks the pt may require stitches, I did consult with RV2 ands A2 and they both are in agreement with taking the pt to CMC via private transport. - Abi Bussio |
| 09 Apr 2021 - 07:30 - Received a call from 0658331080, when I picked the phone up the caller put the phone down. The contact number does not come up on the membership dashboard. I tried contacting the caller back twice and they put the phone down both times. - Abi Bussio |
| 08 Apr 2021 - 12:55 - Rv6 reports @ the fire they are struggling to find a water source to start putting out the fire but they are going to try a nearby water hydrant, Fire services on scene. The person who started the fire has been handed over to SAPs and Law Enforcement. - Abi Bussio |
| 08 Apr 2021 - 12:45 - Received a call from Chris Muir who asked for dispatch to please contact SAPS as there is a big fire on Silverglades sports fields. Chris requires SAPS due to the fact that they found the person who started the fire ad he is trying to run away but a few public members have caught him and are holding him. - Abi Bussio |
| 06 Apr 2021 - 18:06 - Received call from Roger Vestey saying his 64 yr old wife who we saved from jumping off chapmans on 26/12/2020 has driven off again in a white Honda jazz, he thinks she mite be wanting to attempt suicide again, he has informed SAPS, just giving us a heads up - Ronald Windell |
| 06 Apr 2021 - 06:57 - Ashlee called for her mother - Having some sort of psychotic break down. Mom also tried to injure herself (not sure to what extend) - I was busy disp Ambu and speaking to D Zimmerman about call when she called back and spoke to Abby and said not needing assistance anymore. I also spoke to her and she said seems as if things calmed down. Call not yet logged - Ambu crew and RV2 informed no assistance needed call cancelled. - CMR GO |
| 05 Apr 2021 - 20:52 - Ashlee called for her mother - Having some sort of psychotic break down. Mom also tried to injure herself (not sure to what extend) - I was busy disp Ambu and speaking to D Zimmerman about call when she called back and spoke to Abby and said not needing assistance anymore. I also spoke to her and she said seems as if things calmed down. Call not yet logged - Ambu crew and RV2 informed no assistance needed call cancelled. - Lindi Bredenhann |
| 05 Apr 2021 - 18:56 - Received a call from a female caller asking if we had an alternative contact for FBH as they have been trying to get through 0638295101. I asked if there was an emergency and i could try help. Caller advised that there is no emergency they are trying to make a booking. I advised that we usually select one of the wards to transfer us but as it is a public holiday I am not sure they will be making their bookings today I am not sure if there is a clerk at that station - CMR GO |
| 05 Apr 2021 - 10:36 - Received a call from a female caller asking if we had an alternative contact for FBH as they have been trying to get through 0638295101. I asked if there was an emergency and i could try help. Caller advised that there is no emergency they are trying to make a booking. I advised that we usually select one of the wards to transfer us but as it is a public holiday I am not sure they will be making their bookings today I am not sure if there is a clerk at that station - Monique Joubert |
| 05 Apr 2021 - 06:57 - While on phone unknown number diverted call went through to Claud - caller called for his wife - back pain for 3 weeks wakes her up in the evening - he wanted to know if we can send out a physiotherapist - Claud advised unfortunately not - we can come out if meds given can manage it till at hosp - or other option is to wait until am to make dr appointment - caller was going to speak to his wife and will call agian if needed - CMR GO |
| 05 Apr 2021 - 02:02 - While on phone unknown number diverted call went through to Claud - caller called for his wife - back pain for 3 weeks wakes her up in the evening - he wanted to know if we can send out a physiotherapist - Claud advised unfortunately not - we can come out if meds given can manage it till at hosp - or other option is to wait until am to make dr appointment - caller was going to speak to his wife and will call agian if needed - Lindi Bredenhann |
| 05 Apr 2021 - 02:00 - Charles from Mountain men called for an elderly lady that has fallen in St james - his veh is on scene - I asked for an on scene number just to get more info of what is happening - 0817309304 Shane - Spoke to caller on scene - pt is bleeding - he then suddenly said CMR is not needed - i asked if I can speak to pt - he then said they are going to take her. I called Charles back and I asked him if he knows about it - he then made contact via radio - pt is going to go to hosp as per her request with her Gardner. - Lindi Bredenhann |
| 04 Apr 2021 - 15:16 - Received a call form Julie Hurrell, her 91 year old mom in law is complaining of abdo pain and she wanted to know if there are eny after hours doctors available. I advsied that I was not aware of any doctors being available today but that Shani Van Der Merwe has done a house call and maybe contacting her would be an option, alternatively if she was able to get down to a pharmacy to get some buscopaayn or Hyopasmol and seeing if that herlp, or i could send someone down to come check out mom and advise what the best option would be. Julie asked if she should maybe try the medication route first. I advised that it would probably be the best bet as that will indicate if it is a tummy related issue like a gastro or if we should be treating it more serious. Caller advised that she would try that and if that doesn't help give us a call back. contact number is 0832043115 - Monique Joubert |
| 04 Apr 2021 - 06:54 - Received a call from Jarred and he asked for advice on what can he do for his daughter who is 2 years and 10 months old, she stubbed her toe earlier today and the nail is starting to come off and whether or not he should cut the nail, put a plaster on or leave the nail and put a plaster over it.I advised the caller i would speak to one of our paramedics and phone him back. I communicated with David on RV1 who advised it would be best to leave the nail on the nail bed and place a plaster over it as the nail will either fall off naturally or grow back. I informed Jarred of this decision and he said thank you. - CMR GO |
| 03 Apr 2021 - 19:53 - Received a call from Jarred and he asked for advice on what can he do for his daughter who is 2 years and 10 months old, she stubbed her toe earlier today and the nail is starting to come off and whether or not he should cut the nail, put a plaster on or leave the nail and put a plaster over it.I advised the caller i would speak to one of our paramedics and phone him back. I communicated with David on RV1 who advised it would be best to leave the nail on the nail bed and place a plaster over it as the nail will either fall off naturally or grow back. I informed Jarred of this decision and he said thank you. - Abi Bussio |
| 03 Apr 2021 - 18:49 - A3 reports driving behind taxi that the pt that they treated at the beach is in. Everybody including the driver is ?intoxicated. If control can pls call traffic - they can see a traffic veh about six cars in front of them. I spoke to traffic control explained the situation she was going to disp veh immediately. A3 then also called up the taxi jumped a red robot and the traffic officer ahead of that saw it - he stopped them - taxi with traffic officer now making way to traffic depot in muizenberg. - CMR GO |
| 03 Apr 2021 - 18:43 - A3 reports driving behind taxi that the pt that they treated at the beach is in. Everybody including the driver is ?intoxicated. If control can pls call traffic - they can see a traffic veh about six cars in front of them. I spoke to traffic control explained the situation she was going to disp veh immediately. A3 then also called up the taxi jumped a red robot and the traffic officer ahead of that saw it - he stopped them - taxi with traffic officer now making way to traffic depot in muizenberg. - Lindi Bredenhann |
| 03 Apr 2021 - 18:35 - A3 reports driving behind taxi that the pt that they treated at the beach is in. Everybody including the driver is ?intoxicated. If control can pls call traffic - they can see a traffic veh about six cars in front of them. I spoke to traffic control explained the situation she was going to disp veh immediately. A3 then also called up the taxi jumped a red robot and the traffic officer ahead of that saw it - he stopped them - taxi with traffic officer now making way to traffic depot in muizenberg. - Lindi Bredenhann |
| 03 Apr 2021 - 17:14 - A3 reports driving behind taxi that the pt that they treated at the beach is in. Everybody including the driver is ?intoxicated. If control can pls call traffic - they can see a traffic veh about six cars in front of them. I spoke to traffic control explained the situation she was going to disp veh immediately. A3 then also called up the taxi jumped a red robot and the traffic officer ahead of that saw it - he stopped them - taxi with traffic officer now making way to traffic depot in muizenberg. - Lindi Bredenhann |
| 03 Apr 2021 - 13:48 - Adrian 0842526679 called for his son bitten by dog in face - going to need stitches and possibly tetanus inj - wanted to know if they can come to office - I advised that if needing stitches he would need to go to GP or ER. I would be able to send someone to assist / assess and we can transport. He is going to take him straight to privt facility. - Lindi Bredenhann |
| 03 Apr 2021 - 09:16 - Male called for his 55Y M - last 3 days not really getting out of bed - complaining of fatique and sore back - caller non mem non med aid advised of privt service and billing - cannot accept privt billing - Metro number given will contact them - pls note caller was advised that we can disp veh but he said he wont be able to accept billing. - Lindi Bredenhann |
| 03 Apr 2021 - 06:54 - 00:21- Received a call from EuropAssistance as the Access token has expired on our side. The dispatcher asked if we were able to assist with an ILS transfer from KH to VPH. I told the operator i would need to get confirmation for the call as we are rather busy on our side. I spoke to T.Theron who said i could decline the call for now as we only had 1 ambulance and 1 Response vehicle available as both other ambulances and the other Rv had just been dispatched to P1 calls. - CMR GO |
| 03 Apr 2021 - 03:04 - 00:21- Received a call from EuropAssistance as the Access token has expired on our side. The dispatcher asked if we were able to assist with an ILS transfer from KH to VPH. I told the operator i would need to get confirmation for the call as we are rather busy on our side. I spoke to T.Theron who said i could decline the call for now as we only had 1 ambulance and 1 Response vehicle available as both other ambulances and the other Rv had just been dispatched to P1 calls. - Abi Bussio |
| 03 Apr 2021 - 01:04 - 00:21- Received a call from EuropAssistance as the Access token has expired on our side. The dispatcher asked if we were able to assist with an ILS transfer from KH to VPH. I told the operator i would need to get confirmation for the call as we are rather busy on our side. I spoke to T.Theron who said i could decline the call for now as we only had 1 ambulance and 1 Response vehicle available as both other ambulances and the other Rv had just been dispatched to P1 calls. - Abi Bussio |
| 02 Apr 2021 - 22:06 - Abi B did a test call as the previous call diverted directly to RV1. - Abi Bussio |
| 02 Apr 2021 - 22:05 - Received a call from RV1 who said he took a diverted call from an unknown gentleman possibly named Francoise 0716782758. The gentleman reported that there was something along the lines of someone being stuck on the mountain above Clovelly , Rv1 reported the call to D.Zimmerman and handed it over to Metro to follow up. - Abi Bussio |
| 02 Apr 2021 - 18:44 - 1D Reids way Telecare test being done by Anton - Lindi Bredenhann |
| 02 Apr 2021 - 14:45 - 1D Reids way Glencairn - new tellecare tested by Anton - Lindi Bredenhann |
| 02 Apr 2021 - 08:35 - A1 taken for drive - Lindi Bredenhann |
| 01 Apr 2021 - 20:56 - Received call from Metro ref 1990 for a 64 yr old male known epileptic having seizures, 10 mzar cres ocean view, 0744954507, spoke to daughter on scene , felicia, she said he will not go to hosp, i said we can send a ambulance but if he not gonna wanna go to hosp no point, she u agreed and said she will monitor him and call back if he gets worse - Ronald Windell |
| 01 Apr 2021 - 01:16 - Received call from Mrs Wyman :mem 9606 who is staying at Riveria Suites, 273 Beach Road, Sea Point tonite, wanting a ambulance to take her husband to Constantiabeg as he has had a Brain Bleed 3 years ago and is now acting unusual, consulted with heath who said we should try offering a closer service but if she is adamant we will send a bus, spoke to her and arranged er24 ER24 ref 0028 - Ronald Windell |
| 31 Mar 2021 - 13:47 - Previous caller Phoned again. Reports pt is feeling unwell and not talking. Pt is awake and breathing. Caller advised of private bill or he can phone Metro. Caller said that he will talk to his friends first and call back if he needs us - Chris Muir |
| 31 Mar 2021 - 13:27 - Call received from 0623066154. Caller says that there is a pt feeling unwell. when asked for the address the caller said they would call us back with details and put the phone down before I could ask anymore questions. Awaiting call back from caller - Chris Muir |
| 31 Mar 2021 - 13:14 - Mrs Goodwin called. Her 20yo daughter is complaining of an achy right shoulder for approx. 40min. pain is not severe. No tachycardia, no SOB, No dizziness, pt not feeling unwell. patient advised to put a warm bean bag on the shoulder and if symptoms get worse to contact ourselves or their GP. Member number - 6325 - 0827287944 - Chris Muir |
| 31 Mar 2021 - 13:02 - Received a missed call from 0727058986- phoned them back and caller said it was the wrong number. - Chris Muir |
| 31 Mar 2021 - 10:55 - received a missed call from 0832702444- phoned back and no answer so left a message on voicemail. - Chris Muir |
| 31 Mar 2021 - 09:04 - Mrs Jackson called to ask for assistance with getting her husband down stairs later after discharge from hospital. Member number 10100. Mr jackson advised that just before arriving home or when she arrives home to give us a call and we will send an ambulance to assist her husband via stairchair down stairs. - Chris Muir |
| 29 Mar 2021 - 02:42 - On return to base RV1 David reported that their was an attempt by one person at scene to break into the RV. As per on lookers he was trying to break the window with his hand - no damage was done. - Lindi Bredenhann |
| 28 Mar 2021 - 22:24 - SIMS called for call Broadlands Somerset Wes - advised not able to assist. - Lindi Bredenhann |
| 28 Mar 2021 - 20:59 - Dixies called for someone that has a headache and his hand numb and leg muscles sore. I then asked if I can speak to the pt as I needed more info. When I spoke to the pt he advised me that he was bitten by a ?spider a week ago - did not get medication and he was now sitting at the bar where someone asked him what it is on his leg. He then told the person is a ?spider bite. The other person then told him that the poison is going to through his veins and into his heart. I advised the caller due to it being an old medical condition it is not a current medical emergency, I can send someone out but there will be a private bill as it is not something that happend at Dixies now- and he did not seek medical treatment after it happend. I did advise that he tries to go privt transport to a hospital as he would need antibiotics for his leg. He is going to speak to his sister and see if she can take him. I did afterwards speak to H Giloi about the call and that I advised of billing - He advised me even though an old medical condition it will still fall under Dixies cover - I did call Dixies back to find out if pt is still there - he did leave with his sister in vehicle already. - Lindi Bredenhann |
| 28 Mar 2021 - 19:44 - 20210328/8 - 74 Clan Stewart Street, Glencairn Heights - RV2 reports that he forgot his PRF book on this scene there are only 2 x spare PRF's left in book - did phone on scene but no answer - possibly due to them that went privt transport to hosp. He will make a turn in the am to try and collect before work. - Lindi Bredenhann |
| 28 Mar 2021 - 14:07 - 20210327/5 - Lorraine reports about 10 minutes prior to departure for GSH- she has injured her L hand, it is swollen, she says it is fine for now and will keep an eye on it - reported to H.Giloi - H.Giloi asks that Lorraine please email him so they have it on record - Ashlee Alpes |
| 28 Mar 2021 - 07:26 - Sister from Nerina Garden called wanted us to come and do the certification - I explained to her that I can send someone to come and do the declaration but the certification needs to be done by the dr. I asked her if she want me to send someone to declare - she then said she will wait for the dr that comes at 8. I asked her more thatn once if she does want me to send someone for the declaration - she said no. - CMR GO |
| 28 Mar 2021 - 06:35 - Sister from Nerina Garden called wanted us to come and do the certification - I explained to her that I can send someone to come and do the declaration but the certification needs to be done by the dr. I asked her if she want me to send someone to declare - she then said she will wait for the dr that comes at 8. I asked her more thatn once if she does want me to send someone for the declaration - she said no. - Lindi Bredenhann |
| 28 Mar 2021 - 04:34 - T Vermaak reports - looks like there was an MVA at Masemola rd - 2 x veh but no patients / people in veh - - A4 is making way ot of Masi - I called SAPS to pls go and investigate Serg Megamane will send veh out - Lindi Bredenhann |
| 27 Mar 2021 - 13:01 - RV3 completed with event - returning to base - Lindi Bredenhann |
| 27 Mar 2021 - 12:34 - Darren reports flashers on RV3 not working - did report to H Giloi - I also made entry in diary for Monday - Lindi Bredenhann |
| 27 Mar 2021 - 09:18 - Fire control - Mr Davies called - wanted to know if we might be able to do a standby by Silvermine dam - body of missing person surfaced and SAPS divers need to now remove it out of water - He did say if not able to he understand he was just waiting for shift change to see if he would be able to send Fire RV - I did tell him I will just check with ops manager - but I also mentioned that currently vehicles are a bit limited due to calls. He understood - I spoke to Heath - I explained current veh situation - I called Mr Davies back and told him as much as we would love to help currently a bit low on vehicles. He understood 100% and said he is going to try send one of his RV - - Lindi Bredenhann |
| 27 Mar 2021 - 08:12 - RV3 at FH beach for event - Lindi Bredenhann |
| 26 Mar 2021 - 18:23 - Received a call from Chris at Metro, ref 1329
Chris reported the pt is unconscious but breathing and is at Muizenburg SAPS. When on scene was contacted I spoke to Constable Tomfa and she reported the patient was involved in a double attempted murder and a attempted murder this morning, he was hung up, beaten and has head injuries. The patient was assessed by Metro ambulance this morning and the other two victims went to hospital and the third pt remained at SAPS. On scene reports the pt has now disappeared from the premises and the Constable is unable to see him. - Abi Bussio |
| 26 Mar 2021 - 14:42 - Received a call from Chris at Metro, ref 1329
Chris reported the pt is unconscious but breathing and is at Muizenburg SAPS. When on scene was contacted I spoke to Constable Tomfa and she reported the patient was involved in a double attempted murder and a attempted murder this morning, he was hung up, beaten and has head injuries. The patient was assessed by Metro ambulance this morning and the other two victims went to hospital and the third pt remained at SAPS. On scene reports the pt has now disappeared from the premises and the Constable is unable to see him. - Abi Bussio |
| 26 Mar 2021 - 13:55 - Unknown female called asking for advice, she reported she was feeling light headed and is seeing feint pictures on the side of her eyes. The phone was given to David who then advised her to see her GP who is Doctor Laing or stop at Kingsbury to be checked out as she is driving near the hospital otherwise she can go to a pharmacy and be checked out. - Abi Bussio |
| 26 Mar 2021 - 13:46 - D Zimmerman and T Theron mob with RV5 to Valley XRay dep - he is not wanting WCA at this time going to do it on his Med aid - Not able to walk on R foot at all. - CMR GO |
| 26 Mar 2021 - 12:27 - D Zimmerman and T Theron mob with RV5 to Valley XRay dep - he is not wanting WCA at this time going to do it on his Med aid - Not able to walk on R foot at all. - Lindi Bredenhann |
| 26 Mar 2021 - 11:39 - 20210326/4 - D.Zimmerman twisted his ankle on call - no visit to dr as yet - Ashlee Alpes |
| 25 Mar 2021 - 21:11 - regarding last 3 OB entries, dispatch tried to contact the 3 phone numbers on our side and had no response, we then contacted SAPS and they reported they will dispatch a vehicle to the house. The father has just called back and reported they were able to get their son back and he has agreed to go home. The pt will be taken to the hospital in the morning and will contact CMR if they require any further assistance tonight. SAPS have been informed that they can stand down their vehicle - CMR GO |
| 25 Mar 2021 - 21:04 - regarding last 3 OB entries, dispatch tried to contact the 3 phone numbers on our side and had no response, we then contacted SAPS and they reported they will dispatch a vehicle to the house. The father has just called back and reported they were able to get their son back and he has agreed to go home. The pt will be taken to the hospital in the morning and will contact CMR if they require any further assistance tonight. SAPS have been informed that they can stand down their vehicle - Abi Bussio |
| 25 Mar 2021 - 20:55 - With regards to the last 2 OB entries, Patient is 22 years old, has been threatening suicide for a while. He was last seen walking over Glen Cairn Express Way 15min prior to his father phoning CMR, the father reports that they did contact SAPS and he reports SAPS told him they are not sure what to do. The Pt does have a history of psychological problems and has threatened to commit suicide in the past. The caller is worried that the pt will ether harm himself or others. The pts mother reports he is threatening to jump in front of cars. The patient has previously hit his father in the face and broke glass as he left the property today he broke glass.
SAPS informed Dispatch that the father has found the pt and will take him to hospital in the morning. - Abi Bussio |
| 25 Mar 2021 - 20:10 - With regards to last OB entry, Craig the father reports the pt is showing aggressive tendencies. Pt is wearing a Pink tie dye top, jeans and is barefoot. SAPS have been notified and they have dispatched a vehicle and will keep us up to date, the pt was last seen on Glen Cairn express way near the spar heading towards Capri side of the express way. - Abi Bussio |
| 25 Mar 2021 - 20:00 - Received a call from Craig who reports his son is currently walking up Black hill road and threatening to jump in front of vehicles and attempt suicide, he has threatened to attempted suicide in the past but his dad is worried he will hurt himself or others now and is not sure what to do. - Abi Bussio |
| 25 Mar 2021 - 17:28 - Female caller 0620170301 called for husband had a fall 2 weeks ago we have been there before could not find anything wrong - non mem non med aid - wanted to know if we can take him to hosp. I explained and advise to contact the gp as this is an ongoing issue - I did also explain about sending RV and +- starting price on ambi as they are non members - I also advised on privt dr and then xrays referral - I did advise caller on special auth needed to transport pt to xray dep. - CMR GO |
| 25 Mar 2021 - 14:09 - Female caller 0620170301 called for husband had a fall 2 weeks ago we have been there before could not find anything wrong - non mem non med aid - wanted to know if we can take him to hosp. I explained and advise to contact the gp as this is an ongoing issue - I did also explain about sending RV and +- starting price on ambi as they are non members - I also advised on privt dr and then xrays referral - I did advise caller on special auth needed to transport pt to xray dep. - Lindi Bredenhann |
| 25 Mar 2021 - 11:51 - Female caller 0620170301 called for husband had a fall 2 weeks ago we have been there before could not find anything wrong - non mem non med aid - wanted to know if we can take him to hosp. I explained and advise to contact the gp as this is an ongoing issue - I did also explain about sending RV and +- starting price on ambi as they are non members - I also advised on privt dr and then xrays referral - I did advise caller on special auth needed to transport pt to xray dep. - Lindi Bredenhann |
| 25 Mar 2021 - 11:10 - Telecare activation Mr Van Borman - all good no emergency - said the light keeps on flashing - I advised he must switch the machine on and off to reset. - Lindi Bredenhann |
| 25 Mar 2021 - 09:31 - Telecare activation Mr Van Borman - all good no emergency - said the light keeps on flashing - I advised he must switch the machine on and off to reset. - Lindi Bredenhann |
| 25 Mar 2021 - 08:33 - 0616373910 Pocket dial - Lindi Bredenhann |
| 24 Mar 2021 - 16:27 - Received a call from Metro, ref1824, When dispatch contacted on scene they spoke to Officer Collins at Muizenburg police station, Dispatch then spoke to the patient and he reported he will require stitches on his arm. The patient will be taking private transport. Dispatch has informed Metro they can stand their vehicles down. - CMR GO |
| 24 Mar 2021 - 15:34 - Received a call from Metro, ref1824, When dispatch contacted on scene they spoke to Officer Collins at Muizenburg police station, Dispatch then spoke to the patient and he reported he will require stitches on his arm. The patient will be taking private transport. Dispatch has informed Metro they can stand their vehicles down. - Abi Bussio |
| 24 Mar 2021 - 12:14 - Received a call from Europe assistance request a quotation for a bls quote from Tokai Melomed to Nurture Health in newlands. I spoke to Bianca and we agreed on R2450 - Monique Joubert |
| 23 Mar 2021 - 16:51 - RV2 reports a woman is standing in the middle of the road at the pedestrian crossing outside False Bay collage, just before 9th Avenue Fish Hoek, she is trying to stop cars and attempted to get into RV2. We have notified SAPS Fish Hoek and they will dispatch a vehicle - Monique Joubert |
| 23 Mar 2021 - 07:42 - Received a call looking for the number for the government service, for man that lives next to Noordhoek vet who may be having a seizure. I have provided caller tiwh Metro EMS contact number, caller was a adult female 0813303315 - Monique Joubert |
| 22 Mar 2021 - 21:50 - received a call on behalf of an Aunty BErty for a 67 year old male who was assaulted. he is awake and talking but does have an open wound above his eyebrow. I advise that we are a private ambulance services and there would be a private bill, call asked for an estimated cost, I advsied that if we come out to assess it is roughly R1000 and if we transport him to a facility the starting price would be R2000. I advise that the alternative is calling Metro EMS and I provided her with the number - Monique Joubert |
| 22 Mar 2021 - 10:38 - Received call from metro asking if we have received any cyclist down of plauteau RD. A woman phoned who is tracking her husband on his bicycle and the tracker has stopped for the last 30 mins, she cant get him on his cell, told metro there is bad signal there and we have had no calls - Ronald Windell |
| 22 Mar 2021 - 09:54 - Received telecare call from 49 lakeshore drive, phoned back, all in order, spoke to Mrs Graham - Ronald Windell |
| 22 Mar 2021 - 09:35 - Received call from metro ref 0428 for mva at castlerock, told them we will accept and find out if any injuries, spoke to fire control who said no injuries as far as they know, call closed on their side - Ronald Windell |
| 21 Mar 2021 - 23:28 - I received an update from Srg Van Der Berg about 2814 Kanana Road, Masi, there is no emergency at that address - Monique Joubert |
| 21 Mar 2021 - 22:51 - Received a call from Metro EMS, Spoke to Chris, call ref#1962 and TOC 22:27 on scene contact is Asanda 0633765343 at 2814 Kanana Road Masiphumalele, for two patients sustained multiple stab wounds. Chris was not able to advise if SAPS are on scene. I called Ocean View on all numbers I have available and was not able to get through. I then called Fish Hoek Saps and spoke to a Sargent who advised that they will radio and make sure a van go to the scene and will get back to me. I called Metro Back to advised that I was not able to get through to anyone about call. I have since spoken to Sargent Van Der Berg at Ocean View SAPS she will dispatch a VAN and get back to us. - Monique Joubert |
| 21 Mar 2021 - 14:45 - 0614561715 called regarding her dog that is seizing. Have advised that we cannot give medication to animals and suggested she contact the 24 Cape Animal medical centre in Rosemead avenue. - Morgan Will |
| 21 Mar 2021 - 13:13 - Received call from David Behr regarding Gillan (CMR staff member) who had contacted him with regards to her mother who is sitting at FBH. She had hoped that we could come access her mother as the hospital as she has been told the wait is 4 hours. RV1 - Mel phoned Gillian to check what the situation is. Her moms blood pressure is high as per the triage at FBH and they are waiting to see the doctor. Mel advised her to stay at the hospital for treatment. Darren was consulted. - Morgan Will |
| 21 Mar 2021 - 12:54 - Di van der Merwe called and advised that they had taken stiches out a friends back as today is day 10, however the wound has now opened and will need to be restiched. Asked if we are able to come out to attend to same. Advised that it will have to be done in a sterile environment and advised that she take him through to casualty unit - Morgan Will |
| 21 Mar 2021 - 11:42 - Lungi from CSO called to find out if we had received a call in Hout Bay for an unresponsive patient. She said that the patient apparently called CMR themselves. We have not received any call. We did advise if they needed us we could send a bus out. They will come back to us as to whether they will require our services - Morgan Will |
| 20 Mar 2021 - 21:01 - Received a call from Ebogo at ER24, she asked if we were able to assist with a call at 7 La Bauphine in Kirstenhof, it was reported a 16 year old boy fell, had a seizure and is now complaining of back pain. I told Ebogo i would get back to her as i was not sure if the call would be authorized as we only had one ambulance available left in our area at the time but i would call on scene and get back to her. During this time one of our ambulances stood free at Tokai Melomed and when I spoke to on scene they informed us that Netcare911 was on scene. Ebogo phoned back to tell us we could stand our ambulance down as Netcare911 was on scene. - Abi Bussio |
| 19 Mar 2021 - 10:29 - A3 in service, Jessica and Tyron, time check completed - Monique Joubert |
| 19 Mar 2021 - 10:28 - Rv1 in service, crew Melanie - Monique Joubert |
| 19 Mar 2021 - 09:21 - A2 calling in service, vehicle checks completed, time check correct. Jacqui and Chris M - Monique Joubert |
| 19 Mar 2021 - 07:12 - Received a call from Duncan Rickie, 0635341016 he was bitten by his dog at around 11 pm, it was an accident, he want to know how to proceed as he is a 77 year old diabetic. I offered to send someone out to check him out and go from there and the medic can advise if he needs to go to a hospital or to his local doctor for further treatment. Caller advise that he might need a stitch or two in one of the puncture wounds. I advised that our medics are not able to do stitches unfortunately, but the GPs can. Caller then said no then not to worry the wound looks good at the moment and he can see his doctor in a little while. He asked if Dr Lainge is able to do stitches and I advised that as far as I am aware he is, and he will also be able to assess if a tetanus is needed and if antibiotics are needed. Caller was very grateful for all the assistance. I asked him to please give me a call if he changes his mind on sending someone his way - Monique Joubert |
| 19 Mar 2021 - 07:03 - Metro Mr Amor called wanting to know if we are able to assist with a transfer FBH to Mowbray - 36Y F preterm /bridge pres - his veh is busy Ref 0394 - I advised I will see what I can do ( - the call did not come directly from FBH - normally if it is that urgent and P1 they will put it on the grout or the dr will call us). Spoke to H Giloi about call he also looked on the group - For now not to accept - I informed Metro currently not able to assist. - CMR GO |
| 19 Mar 2021 - 04:29 - Metro Mr Amor called wanting to know if we are able to assist with a transfer FBH to Mowbray - 36Y F preterm /bridge pres - his veh is busy Ref 0394 - I advised I will see what I can do ( - the call did not come directly from FBH - normally if it is that urgent and P1 they will put it on the grout or the dr will call us). Spoke to H Giloi about call he also looked on the group - For now not to accept - I informed Metro currently not able to assist. - Lindi Bredenhann |
| 18 Mar 2021 - 14:47 - Longbeach Medical center called wanting to know if Silvermine is covered for ambi - I explained that only RV unless privt mem with CMR and add on - or Medical aid or if they will accept privt bill - Lindi Bredenhann |
| 18 Mar 2021 - 08:09 - RV5 mob to Red Circle and correction on RV2 also Petes Auto - Lindi Bredenhann |
| 18 Mar 2021 - 08:08 - RV2 mob to Petes Auto - Lindi Bredenhann |
| 18 Mar 2021 - 07:04 - Correction on previous OB entry, It is Valarie Jones 34 Trafalgar Place, 17th Avenue Fish Hoek, I got through to her carer who advised all is well and there is no emergency - CMR GO |
| 18 Mar 2021 - 06:37 - Correction on previous OB entry, It is Valarie Jones 34 Trafalgar Place, 17th Avenue Fish Hoek, I got through to her carer who advised all is well and there is no emergency - Monique Joubert |
| 18 Mar 2021 - 06:34 - Telecare activation for Mrs Jones 4 Trafalgar place, 17th Avenue, Fish Hoek, 0217821233 - Monique Joubert |
| 17 Mar 2021 - 19:43 - Received a call from James 0839772198, for someone who had a fit and is laying on the floor, the address is 2 Furndale Court, Ocean View. The caller was very rude and when trying to get appropriate information he told me that the government said we must help. I asked him if he was a member of CMR as we are a private ambulance service. he said no. I advised him that we are a private ambulance service and there will be a bill. He asked who he must call I explained to caller several times that he will need to phone 112 for the appropriate services - Abi Bussio |
| 17 Mar 2021 - 18:29 - ER24 called for collapsed unconscious pt at 200 Main Rd Claremont, Ref 0683 - Non med aid will accept privt billing - advised currently no vehicle available - - CMR GO |
| 17 Mar 2021 - 18:20 - ER24 called for collapsed unconscious pt at 200 Main Rd Claremont, Ref 0683 - Non med aid will accept privt billing - advised currently no vehicle available - - Lindi Bredenhann |
| 17 Mar 2021 - 17:28 - ER24 called for collapsed unconscious pt at 200 Main Rd Claremont, Ref 0683 - Non med aid will accept privt billing - advised currently no vehicle available - - Lindi Bredenhann |
| 17 Mar 2021 - 17:27 - 0722701277 pocket dial - Lindi Bredenhann |
| 17 Mar 2021 - 17:22 - Received a call from Mrs Mitchell she asked if we able to stitch her sons forehead and chin, i informed her that CMR is unable to do STitches and the best option would be to take the patient through to their GP or Hospital, she said she will do so - Abi Bussio |
| 17 Mar 2021 - 15:59 - 0835400038 called - as I answered the call dropped - Non Member - tried to call back - going to voicemail - then it did ring but no one answered - Lindi Bredenhann |
| 17 Mar 2021 - 15:12 - Russel called - to report pt that was stabbed a couple of days - now collapsed and uncons - currently no vehicles available - Atlantic and Kilarney rd Muizenberg - He will try METRO - did advise we ourselves have pending calls. - Lindi Bredenhann |
| 17 Mar 2021 - 15:11 - A3 reports 2 x vehicles taxi vs car in MVA Riverside rd and Kommetjie rd - No Injuries - CMR not needed on scene - Traffic is needed - I tried SAPS FH 2 numbers unable to get through - Traffic is on scene as per Abbi - Towing on scene - Lindi Bredenhann |
| 17 Mar 2021 - 13:11 - Lee Jones called from fish hoek pre primary - pupils foot stuck underneath slide - initially not able to get it out - while on the phone got it out - she went to look looks just bruised will call if needing to disp veh out. - Lindi Bredenhann |
| 17 Mar 2021 - 08:58 - Lee Jones called from fish hoek pre primary - pupils foot stuck underneath slide - initially not able to get it out - while on the phone got it out - she went to look looks just bruised will call if needing to disp veh out. - Lindi Bredenhann |
| 17 Mar 2021 - 08:50 - Lee Jones called from fish hoek pre primary - pupils foot stuck underneath slide - initially not able to get it out - while on the phone got it out - she went to look looks just bruised will call if needing to disp veh out. - Lindi Bredenhann |
| 16 Mar 2021 - 13:09 - 0723316652 Pocket dial - Monique Joubert |
| 16 Mar 2021 - 12:50 - A1 and A3 are making their way back to base, A3 has been uplifted from Red circle - Monique Joubert |
| 16 Mar 2021 - 11:09 - A2 completed at Petes Auto and crew will inform Darren - Monique Joubert |
| 16 Mar 2021 - 10:00 - Received a call from Mary Anne and Dr Bell, asking if we can transport a patient to x rays and back, I explained to caller that I would need to quote and find out if they are members to not. Caller advised that she would call back - Monique Joubert |
| 16 Mar 2021 - 09:09 - A4 in service crew, Tyron and Alex. vehicle checks completed, wash has been done and time check done - Monique Joubert |
| 16 Mar 2021 - 02:24 - @1:23 call from 0217827541 Mrs Jones telecare, all in order - Ronald Windell |
| 15 Mar 2021 - 22:32 - Received call from 0826479753 Mrs de Wit saying her 17 yr old sons top lip has swollen up after he brushed his teeth, she asked if she could give him a allergex, i asked if anything else was swelling eg throat, she said no just lip, i said she could try allergex but to watch that throat doesn't swell, if it gets worse to call us back - Ronald Windell |
| 15 Mar 2021 - 16:19 - Dispatch spoke to Sister Marian at Narina Gardens to inform her the patient that CMR transported has been taken through to Cape Town Medi Clinic instead of Constantiaberg as per medical aid - Abi Bussio |
| 15 Mar 2021 - 09:25 - A1 in service, Murray and Angus, time check completed - Monique Joubert |
| 14 Mar 2021 - 23:49 - 0679552954 Male caller requesting assistance at 308 Hasha Road, MasiPhumalele, his wife has had a feinting spell. She is awake and talking, but he does not know if she is having a heart attack, I asked if she had an chest pain, of difficulty breathing, he said now. I then advised that we are a private service adn there would be a private ill, the starting price for transport is roughly R2000. Caller was not aware that he was calling a private service. I offered to give him an alternative number as I stared giving him an alternative number, call was dropped like the caller had ended the call - Monique Joubert |
| 14 Mar 2021 - 21:15 - Received a call from Jaylen at Hout Bay Watch Con 0217909333, requesting assistance at Princess Beach Lodge Unit M12 on Princess Street Hout bay for a 27 year old female who is having some sort of Psychiatric episode, she has cut both her wrists and telling her mom to drown her as she does not want to live any longer. I called Heath and got Auth to send a vehicle and was instructed that is Violent SAPS have to be with patient and not just security. I called HB Watchcon and advised that I could assist . She gave me the on scene contact of Natasha 0840472384 who is the patients Sister. I dispatched A2 Tracy and Andre, and while creating the call received a call back from Watchon to cancel call as the patient has calmed down and the family will keep an eye on her and get her seen to in the am. - Monique Joubert |
| 14 Mar 2021 - 19:43 - Tyron has swopped over with David on RV1, coming passed office to get a glucometer - Monique Joubert |
| 14 Mar 2021 - 18:36 - Received call from RV5 for 3 ppl rescued in false bay, wants als and ambo at nsri
RV5 cancelled before call created saying p3 green, nsri will treat
- Ronald Windell |
| 14 Mar 2021 - 06:02 - Received a call from Adele Wright, 90 Simons Town Road 0839669288, her BP has been rather elevated for the last few hours, initially it was 202/98 but it has come down to 163/76. She took medication when it was so high and wanted to know if she should take any further medication or what should she do. I advised that it would not be a good Idea to take any further medication as it is coming down and she would want to cause her to have a hypotensive episode. However if she would like i can send someone around, unless she is happy to monitor t for the next while and go from there. She can always give us a call back if she feels unwell or her bp is still too high. Caller advised she would give us a call back if needed but she would monitor it for the next while - Monique Joubert |
| 14 Mar 2021 - 01:25 - 34 Trafalgar Place, 17th avenue, Fish Hoek, Telecare activated due to Power failure Mrs Jones, member 6774 - Monique Joubert |
| 13 Mar 2021 - 07:00 - Dr Rossouw 0810461977 called for 2 x transfers from FBH - not P1 but been waiting a long time (4pm) and Metro pending. 1 pt R Buttocks Abscess needing to go to VIC for surgical swab Ref 1714 / 1 minor needing to go to GSh for viral infection - abdo Ref 1642 - I spoke to Metro both booked as Y patients pending - I did advise dr to pls also put it on the group as that is the procedure - Initially she did not want to do it as everybody is sleeping - I did tell her that I would need to wake T Theron also up for auth as I cannot just disp. She said she will put it on the group - I spoke to Taryn to first wait and see if any other service is available once on the group - non P1. I did speak to dr and advised currently not able to assist - - CMR GO |
| 13 Mar 2021 - 01:08 - Dr Rossouw 0810461977 called for 2 x transfers from FBH - not P1 but been waiting a long time (4pm) and Metro pending. 1 pt R Buttocks Abscess needing to go to VIC for surgical swab Ref 1714 / 1 minor needing to go to GSh for viral infection - abdo Ref 1642 - I spoke to Metro both booked as Y patients pending - I did advise dr to pls also put it on the group as that is the procedure - Initially she did not want to do it as everybody is sleeping - I did tell her that I would need to wake T Theron also up for auth as I cannot just disp. She said she will put it on the group - I spoke to Taryn to first wait and see if any other service is available once on the group - non P1. I did speak to dr and advised currently not able to assist - - Lindi Bredenhann |
| 13 Mar 2021 - 00:14 - Africa Assist called for call in Belhar - advised not able to assist - Lindi Bredenhann |
| 12 Mar 2021 - 21:45 - Fiona CMR called for MVA outside Dixies - no injuries and towing services on scene. CMR not needed - CMR GO |
| 12 Mar 2021 - 19:16 - Fiona CMR called for MVA outside Dixies - no injuries and towing services on scene. CMR not needed - Lindi Bredenhann |
| 12 Mar 2021 - 09:47 - 09:45 - Called by Farrah at CMC for quote for transport to Hout Bay (21 Chapman s View Estate, Cecil Road) - Pat was in hospital for seizures / BLS / No attachments - Quoted R2850.00 one way - Farrah will contact the husband of patient for authorization and call back - Ronald Windell |
| 12 Mar 2021 - 08:47 - Attempted to call 0824936181 again - Not able to get through - Going to voicemail - Monique Joubert |
| 12 Mar 2021 - 08:46 - 08:41 - Received call from 0824936181 - Call dropped - No answer on call back - Searched D/Base - R. Cooke - Tried calling landline - Call drops - Not able to make any contact - MEM# 8153 - Monique Joubert |
| 12 Mar 2021 - 04:24 - Telecare activation 34 Trafalgar place - all good no emergency - Lindi Bredenhann |
| 12 Mar 2021 - 03:20 - Telecare activation due to power failure - 34 Trafalgar place - Lindi Bredenhann |
| 11 Mar 2021 - 23:06 - Recieved a call from Netcare - follow up on 1 The Dale - advised accordingly. - Lindi Bredenhann |
| 11 Mar 2021 - 23:04 - Radio issues reported to NOC no comms / Also A2 reported could not get through to office phone line - I double checked both lines and got through - - Lindi Bredenhann |
| 11 Mar 2021 - 22:54 - Took a call from Terry 0766344116 - pt fell of mountain bike after 6 landed on head helmet did crack - she did loose consciousness and did have a bit of slurred speach after the fall, currently does suffer from a headache no nausea or vomiting or any other symptoms. Wanted to know if she can go to sleep as she does think she have a mild concussion. I explained to her the different symptoms to look out for and risks of having a concussion. I did not advise her to go to sleep straight away to monitor it for a bit more. I did advise sending someone out to assess as there are certain things we are able to pick up by doing her vitals. For now they are going to monitor - and will not go to sleep for a bit. Her husband will also check during the night - if anything changes will call. I did advise her even if changes only start to appear tomorrow to please call us or go to ER/GP. I also spoke to Rheinhard regarding call. - Lindi Bredenhann |
| 11 Mar 2021 - 21:50 - Took a call from Terry 0766344116 - pt fell of mountain bike after 6 landed on head helmet did crack - she did loose consciousness and did have a bit of slurred speach after the fall, currently does suffer from a headache no nausea or vomiting or any other symptoms. Wanted to know if she can go to sleep as she does think she have a mild concussion. I explained to her the different symptoms to look out for and risks of having a concussion. I did not advise her to go to sleep straight away to monitor it for a bit more. I did advise sending someone out to assess as there are certain things we are able to pick up by doing her vitals. For now they are going to monitor - and will not go to sleep for a bit. Her husband will also check during the night - if anything changes will call. I did advise her even if changes only start to appear tomorrow to please call us or go to ER/GP. I also spoke to Rheinhard regarding call. - Lindi Bredenhann |
| 11 Mar 2021 - 12:13 - 12:12 - Called CMC to try give update to Clint about awaiting authorization from family to transport Mrs Dunckley - Not able to get through to Ward C - Monique Joubert |
| 11 Mar 2021 - 12:11 - 11:27 - Called by Clint at CMC (0217992300) to book a transfer of patient o home - Mrs U. Dunckley - to St James Retirement Hotel - Advised would need authorization from a family member for quotation - Given number for son Mr. Dunckley - 0765274944 - Called and he advised that I need to contact his brother Simon for authorization on 0826358945 / 0217825020 - Called Simon and told that he would call me back after speaking to his sister who handles patient finances - Awaiting call back to confirm transport - Quote of R1355.00 one way (BLS) - Email: peterdun@iafrica.com - Use this email if Simon not able to assist. - Monique Joubert |
| 11 Mar 2021 - 11:09 - Called Benitta with quote to Johannesburg of R55000.00 - Also advised to try calling Air Mercy Services (AMS) to get a quote for a flight to Johannesburg - She will call back if requiring CMR assistance - Monique Joubert |
| 11 Mar 2021 - 11:02 - 10:04 - Received a call from Benitta - 0605725074 - Query on transportation for her daughter - Bed ridden post emergency brain surgery n 2019 - Pt had a brain abscess - Now mentally challenged post the surgery - Family are needing to move and are looking and options for transport as the pt would need an option to lie down if possible - 29y female - Would require to have nappies changed and to be turned from side to side - Has got a 24 / 7 carer - Weight of approximately 70 - 80 kgs - Is able to communicate - But does get worked up when stressed / nervous and may start vomiting - No attachments to pt - Is able to eat assisted - Can sit with support - Looking at moving to either: Kommetjie / Noordhoek area from Noordhoek - Or to Greyton / Or Croydon in Kempton Park, Johannesburg.
Given advice to call CARE Transport: Susan - 0217855859 - Advised CARE transport can only assist with wheelchair transport (possible option) - Benitta will give Susan a call - Quotes received from B. De Meyer: To Kommetjie / Noordhoek: R1895.00 / To Greyton: Aprrox. R6000.00 / To Croydon: Approx. R550000.00 .
Address of patient: 6 Olea Road, Lake Michelle. - Awaiting to call back with Quote for Croydon. - Monique Joubert |
| 11 Mar 2021 - 09:28 - Rv1 vehicle check completed, in service, Melanie, time check completed - Monique Joubert |
| 11 Mar 2021 - 09:22 - A4 vehicle check is completed, time check done and is correct, Crew, Thomas and Alex - Monique Joubert |
| 11 Mar 2021 - 00:08 - RV1 departing scene, heading home - Ashlee Alpes |
| 11 Mar 2021 - 00:06 - RV1 report E68A coming down the road, RV1 will depart when they arrive - RV1 reports SAPS warned him about potential protest action in the area tomorrow - Ashlee Alpes |
| 11 Mar 2021 - 00:00 - RV1 reports car alight in Houmoed avenue, no persons involved - reported to fire, they will dispatch Kommetjie Road fire to the scene, asks if our vehicle can stay onscene until they get there - RV1 reports he is happy to do so - ZO32 have arrived onscene as well - Ashlee Alpes |
| 10 Mar 2021 - 21:20 - Received a call from Pretty at Netcare911 requesting assistance with an ALS declaration in Westlake, i informed her that we only 1 ALS available currently and we are not able to assist. - CMR GO |
| 10 Mar 2021 - 19:44 - Received a call from Pretty at Netcare911 requesting assistance with an ALS declaration in Westlake, i informed her that we only 1 ALS available currently and we are not able to assist. - Abi Bussio |
| 10 Mar 2021 - 18:24 - Received a call from Pretty at Netcare911 requesting assistance with an ALS declaration in Westlake, i informed her that we only 1 ALS available currently and we are not able to assist. - Abi Bussio |
| 10 Mar 2021 - 18:12 - received a call from 0836587871, rang once when answered nobody spoke on the other side, tried calling back and the number is not available, the number called back and then ended the call before it was answered - Abi Bussio |
| 10 Mar 2021 - 16:02 - A3 reported to D.Zimmerman and H.Giloi that they lost a cover on the star bar, they think they heard it fall off on Ou Kaapse Weg so they are going to go and look and see if they can find anything where they think they heard something fall. Will report back shortly - Abi Bussio |
| 10 Mar 2021 - 13:27 - 0824684387 Teresa - accidental dial - Lindi Bredenhann |
| 10 Mar 2021 - 13:11 - Lizel called from Plumstead - brother has a rectal bleed - they have phoned for an ambi but still waiting - pt to go to VIC- she asked me of what the bill will be - I advised cant give exact figure and gave her estimate also depending on Level of treatment. She could not accept bill. I was still trying to assist but then she put the phone down. - Lindi Bredenhann |
| 10 Mar 2021 - 11:39 - Email send to Mark regarding cancellation of mem 3130 Mr Minicki - moving to Peers Village - to pls contact daughter 0835560055 / 021 712 3665 - Lindi Bredenhann |
| 10 Mar 2021 - 10:07 - 0716082236 F Caller called for husband SOB - then started to talk to someone in the back - she then said she will call back - Lindi Bredenhann |
| 10 Mar 2021 - 07:34 - Carin 0845065055 called for an overhead electric cable that snapped now lying in road at Fife avenue FH. She tried to call the fire dep but could not get through - I called fire - call taker will report it to electrical dep and will see from their side what they can do. I asked her even if they can just secure it in the mean time until electrical dep arrives. - Lindi Bredenhann |
| 09 Mar 2021 - 22:21 - 0217801149 Robyn - asked if we could assist her - her dog has already had an amp of diazepam but it is wearing off and he has had another seizure and wants to know if we can give him diazepam or give her the vial to give him and she does not want to drive to kenilworth to get the dog to a 24hr vet. Advised that I would speak to my ops manager but in the mean time to contact the mobile vet and see if she can help. Contacted Heath, he said we cannot help with the diazepam but we can help her put her dog in the vehicle so she can go to the vet - phoned Robyn back, - Ashlee Alpes |
| 09 Mar 2021 - 20:13 - Received a call from Kennith at Olympia Cafe, he said that there is a well dressed gentleman that looks fairly young, Kennith reports that the gentleman has been pacing up and down outside the Cafe for the past few hours, he asked if we are able to come out and assess the gentleman as he is worried the gentleman has smoked or taken something he was not supposed to. I told Kennith that i will call him back once i have spoken to H.Giloi and H.Giloi also believed it sounds like a law enforcement case, i contacted SAPS Muizenburg and they told us they would dispatch a vehicle. I informed Kennith of this decision and he was happy with that and said thank you to CMR for contacting SAPS. - Abi Bussio |
| 09 Mar 2021 - 14:38 - A1 out duty red circle to uplift A2 - Lindi Bredenhann |
| 09 Mar 2021 - 12:43 - Metro Gabulla called for pt having seizures at Unit 3 Swan Lodge Kommetjie - Metro veh is on call in OV waiting for a pt when I asked where their closest veh is - No other info - I spoke to Susan on scene 076 917 1572 - 62y M known with leukemia -CVA 2 years ago and COPD - pt had seizure at 6am , at 9 am Metro was there but he RHT. Pt recently had another one - pt is ?post ictal. I spoke to Metro and handed the call back to them - REF 1334 - Lindi Bredenhann |
| 09 Mar 2021 - 12:38 - Netcare Lebo called for pt having Psychiatric issues at Steentberg business park office 35 Vall Crescent - he did not have any other info - also could not say if pt is on med aid or not - I phoned on scene spoke to Wakeford - pt not on med aid not able to accept privt bill - pt is cons and talking but freaking out - they are not sure why - they are going to take pt to hosp privately - I did inform Netcare Ref 5213 - pt going privt transport and non med aid - Lindi Bredenhann |
| 09 Mar 2021 - 09:59 - Earlier this am Netcare Lebo called for assistance with call in Steenberg village - 94Y F SOB - at time of call no vehicles available - Lindi Bredenhann |
| 09 Mar 2021 - 09:26 - A3 in service - Lindi Bredenhann |
| 09 Mar 2021 - 07:33 - A1 outduty with A2 to Red circle - full decom done - Lindi Bredenhann |
| 08 Mar 2021 - 14:49 - 1D Reid's Way, Glencairn - testing new telecare - Ashlee Alpes |
| 08 Mar 2021 - 09:28 - accidental telecare activation - 21 Seaside Cottages - Mrs Turner - Ashlee Alpes |
| 07 Mar 2021 - 17:56 - RV1 reported a Nissan Qashqai swerving all over the road - CA 685502 - reported to traffic - spoke to Officer Dyson, he will disp - Ashlee Alpes |
| 07 Mar 2021 - 06:52 - Received a telecare activation form 113 Runciman Drive, Simons Town Barbara Salter. I managed to get through to her on her cell and she advised me that she gave the machine to Fritz last week and she no longer has a telecare. I called Fritz and he advised that Anton has that machine he will call Anton and find out what is happening - CMR GO |
| 06 Mar 2021 - 20:04 - Received a telecare activation form 113 Runciman Drive, Simons Town Barbara Salter. I managed to get through to her on her cell and she advised me that she gave the machine to Fritz last week and she no longer has a telecare. I called Fritz and he advised that Anton has that machine he will call Anton and find out what is happening - Monique Joubert |
| 06 Mar 2021 - 14:17 - missed call, phone only rang once from 0733491587, called back no answer, also not on database - Ronald Windell |
| 06 Mar 2021 - 10:53 - Received call from Shell Garage in noordhoek saying one of the managers got shocked from a plug, spoke to pt who wanted advice, handed call to ALS Reinhard who spoke to pt and recommended he go to see a dr, gcs 15/15 - Ronald Windell |
| 06 Mar 2021 - 02:32 - Received a call from Gareth Vermeulen, 0844455464 his wife has been awoken by lower chest upper abdo pain and he wants to speak to a medic to advise if they require medical attention. I handed the information over to Melanie, and asked her to please let me know the outcome - Monique Joubert |
| 06 Mar 2021 - 01:53 - 0634876918 Received a call from SAPS for a lady who has just given birth, I asked if mom and baby are breathing, I was advised yes. I advised the saps member that Metro Will have to be informed unless patient would be happy to accept a private bill - Monique Joubert |
| 06 Mar 2021 - 01:52 - 0634876918 - Monique Joubert |
| 05 Mar 2021 - 21:54 - Received a call requesting assistance for a person who has fallen off his bike in Noordhoek, I advised that I can send a medic but we are a private service and there will be a bill. I asked if caller knew if the person is perhaps a member of CMR, she asked me to give her patrolled a call Steven on 0765987310, I tried several time with no luck I notified ADT and they advised they will give me a call back - Monique Joubert |
| 05 Mar 2021 - 20:38 - Received a call from Dr Abrahamse for a transfer from FBH, I advised that it does need to be placed on teh emergency whattapp group and the ops manager will give the go ahead, I can not auth transfers like that unfortunately - Monique Joubert |
| 05 Mar 2021 - 20:12 - RV6 is taking a drive, Heath Giloi and Erika to the red hill fires to see if we are required - Monique Joubert |
| 05 Mar 2021 - 19:32 - Received a call Davies at Fire and rescue, asking if we have a vehicle standing off at the red hill fires, I advised that I currently did not but if they urgently needed medical assistance to please call. - Monique Joubert |
| 05 Mar 2021 - 13:02 - Received a telecare for 1 Carington circle, Fish Hoek, the caller was just testing her telecare and requires no medical assistance - Abi Bussio |
| 05 Mar 2021 - 10:44 - Received call from Natasha at Metro ref 0981 asking us to do a siezures call - spoke to caller on 0603159495 Denray who says it is not necessary for a ambo, pt appears to be intoxicated - Ronald Windell |
| 05 Mar 2021 - 08:55 - Received call from Marissa, asking advice on a scorpion bite, gave phone to Greg Mills who gave advice - Ronald Windell |
| 05 Mar 2021 - 07:54 - 07:47 - Received a call for advice from Tara - 0764021775 - She has had stomach cramps for at least 4 hours, with a small amount of diarrhea - took a buscopan at 05:15am - But has had no change - No dinner last night, only had ice cream - She has gone to Constantiaberg, but has been told the waiting time is around 2hours - She is still in Constantia - Advised to try see a doctor as soon as possible. - Morgan Will |
| 04 Mar 2021 - 19:59 - 0825865538 called her 9 y child fell of trampoline and ?dislocated shoulder. They are non members - explained about billing med aid not to worry about billing now. She also asked if they would be able to take straight to hosp. I advised yes and explained where to go to at hosp. For now going to take straight to facility. - Lindi Bredenhann |
| 04 Mar 2021 - 17:42 - Received a call from Denise 0714170214 for a male adult who is a known CA patient and seems to be having difficulty breathing. 6 Iris Court, Ocean View. I have advised that we are a private ambulance service and the starting price for transport would be about R2500 roughly or the alternative is to contact Metro EMS. I asked If I can give her the contact number, caller says not to worry she will call 112 - Monique Joubert |
| 04 Mar 2021 - 11:59 - David Behr, reported a stationary vehicle on the N2 just after Hospital Bend outgoing. I called Traffic services and spoke to Dyson, eh advised that he would dispatch - Monique Joubert |
| 04 Mar 2021 - 11:58 - Received a call from Shop rite in Wynberg requesting ambulance assistance, I advised caller that we are a private ambulance service based in Fish Hoek. I asked if they are wanting a private services or the government service. He advised that Government service. I gave caller Metro EMS number - Monique Joubert |
| 04 Mar 2021 - 07:05 - female caller 0636026140 called for her 14th old month daughter - fever of 40 degree - she has just given her panado - I also advised taking clothes off and wiping her down with a cold cloth - to continue monitor but if the fever does not go down to have her seen to as we are always scared of them getting febral convulsions. I did also ask if she vomited or if she can establish why she might have the fever - she said no and not sure why. She is going to monitor but will follow my advise if it does not come down. - CMR GO |
| 04 Mar 2021 - 02:50 - female caller 0636026140 called for her 14th old month daughter - fever of 40 degree - she has just given her panado - I also advised taking clothes off and wiping her down with a cold cloth - to continue monitor but if the fever does not go down to have her seen to as we are always scared of them getting febral convulsions. I did also ask if she vomited or if she can establish why she might have the fever - she said no and not sure why. She is going to monitor but will follow my advise if it does not come down. - Lindi Bredenhann |
| 03 Mar 2021 - 21:42 - Graig - 076958635921 Boekenhout called for himself. We took him to 2 weeks ago to KH for pancreatitis. He is almost sure that it is back as the dr did also tell him there is a possibility of it returning. He asked me advise on meds prescribed by the dr I advised unfortunately I cannot advise on that meds as it is out of my protocol. I suggested to send someone to assess him and then we can take it from there. For now he is going to take the medication if nothing improves he or his daughter (Savanna) will phone back. I did offer more than once to send someone. I did also more than once made if clear to pleas call as we are here 24/7. - Lindi Bredenhann |
| 03 Mar 2021 - 08:20 - A4 went to High Signs at 08:00 with Jessica and Tyron who are on A3 - Monique Joubert |
| 03 Mar 2021 - 08:19 - Chris De Meyer, reported having hurt himself a little on call 20210303/1 this am when loading the patient into A1, It has been reported to Taryn and she advised to make an OB entry - Monique Joubert |
| 02 Mar 2021 - 21:54 - David gave Mathew a call 0764661674 it is suspected that it could be anxiety related but we cannot confirm or deny that until she is seen to my trained professionals. It has been advised to give that patient a disprin and calm her down until help arrives. Ronel called while David called me. I explained the conversation and advised that she does need to be check out asap, these situations can appear to be one thing and be something completely different - Monique Joubert |
| 02 Mar 2021 - 21:42 - Received another call from Ronel 0824663499, she is still trying to contact help, she has been distracted by the patients son as he is very panicked, The patients sons name is Mathew 0764661674 could one of our medics speak to him to reassure him and guide him. I said I would absolutely do that. I called David Behr and he advised that he would call and let me know - Monique Joubert |
| 02 Mar 2021 - 21:26 - Received a call from a client 0824663499 female caller, she did not give her name. Her domestic worker lives in Phillipi and it is suspected that she is having a heart attack. Caller is happy to accept any bill. I explained that Phillipi is a little far form us but I provided her with Z med, Er24, Netcare 911 and metro, I advised her that it is often best to call them all and see what help they can provide. I advised that Z med is based in Landsdown so probably the closest private service - Monique Joubert |
| 02 Mar 2021 - 18:10 - Late entry - Bruce 0621215351 called he was a concerned about the cut on his daughters eye - they did call for advise the prev evening - bleeding did stop but now concerned that it might need a stitch. He asked me if we do stitches I said we only carry the sterri strips but I can most definitely send a veh to assess. While talking to him he said his wife is just talking to their pediatrician and did send a photo. He will call back. I waited for a while and spoke to him again for now not to send someone. He advised going to take her to hosp to assess at their pediatrician - their is a possibility that it might need to be stitched. - Lindi Bredenhann |
| 02 Mar 2021 - 11:39 - Lance E/A called for quotation BLS pt from Busamed Paardevlei Somerset west to Spescare Helderberg - BLS M 71Y CA pancreas going to stepdown / palliative care - pt is on GEMS med aid - spoke to B De Meyer R4138.20 IHT GEMS rate. I also advised that currently we do have a vehicle available. - CMR GO |
| 02 Mar 2021 - 09:11 - 0836579461 pocket dial - Lindi Bredenhann |
| 02 Mar 2021 - 09:03 - A3 in service - Lindi Bredenhann |
| 02 Mar 2021 - 08:49 - RV2 in service - Lindi Bredenhann |
| 02 Mar 2021 - 08:48 - A2 in service - Lindi Bredenhann |
| 02 Mar 2021 - 08:48 - A4 in service and out duty roadworthy - Lindi Bredenhann |
| 02 Mar 2021 - 08:34 - Late entry - Jenna called 01/03/2021- 2 y old cut above eye (had a fall) - bleeding not stopping - I asked what They were doing to stop the bleeding - she advised that they were wiping the wound. I advised to stop wiping and then to rather use gauze (not Cotton wool) wet it put it on the wound with a bit of pressure this will help with the clotting factor. Then if they have an antiseptic cream to put that on with gauze - plaster keep it on until am - monitor wound and watch for redness, swelling etc. I also said it they notice bleeding still not stopping to please call again. - Lindi Bredenhann |
| 02 Mar 2021 - 07:30 - Mr Davis called on behalf of a lady at 30 Cheetah - known with BP issues and sometimes fainting - he would like us to go out to her. He could not tell me what is wrong with pt and also not sure about accepting privt billing. I asked caller if he can pls give me a number on scene as I would need to get more info also ask a couple of Covid related questions. Mr Davis said he will phone back - he did and said family is going to take pt privt transport. - Lindi Bredenhann |
| 01 Mar 2021 - 14:05 - Female caller called from Capricorn Vrygrond - said she phoned for ambu earlier nothing arrived yet - I advised she did not call us - asked if called Metro - she then said yes - Advised her to call again get the REF number. - Lindi Bredenhann |
| 01 Mar 2021 - 12:31 - A4 returning needs to get money and company paperwork for roadworthy - Lindi Bredenhann |
| 01 Mar 2021 - 12:16 - A4 at roadworthy - Lindi Bredenhann |
| 01 Mar 2021 - 11:09 - Mrs Taylor called enquire about transport for Mother from step down facility Tygerberg to dr's room Panorama for post knee op follow up. Mem 7809 (2015 used twice) caller is aware of area - dr rooms etc - advised would need to get auth will contact her back asap. Spoke to H Giloi - he also spoke to B de Meyer - can do 1 trip as free discharge and the other as IHT BLS 60min as we need to come from FH - R 3196.00. - I called the daughter back - for now not accepting - I did advised to try Med aid sometimes depending on case they to auth transfers - she can also tell them that she does have a preferred service provider. - Lindi Bredenhann |
| 01 Mar 2021 - 10:27 - 0794145163 called accidentally about faulty wi fi - wrong tel number - Lindi Bredenhann |
| 01 Mar 2021 - 08:56 - A1 in service - Lindi Bredenhann |
| 01 Mar 2021 - 07:53 - Accidental activation - 60 Lakeshore drive - no emergency - Lindi Bredenhann |
| 01 Mar 2021 - 00:22 - Received a call from Marc at 11 Wolf Power Close, Noordhoek 0723363200. He thinks he has a fever, he does not have a thermometer but is very warm. He has a SATS prob and his Oxygen levels are 98% and pulse is elevated. He does not have generalized chest pain but has a spot on his chest that when he presses on the spot it hurts a little. He is not having difficulty breathing. I offered to send someone out to check him out, he asked what would the medic do, I explained he would take all his vitals and advise what the best route would be, I did advised that the medic would not be able to give him anything for the fever. He said he is only a little concerned about his elevated Heart rate. I explained that the bodies natural reaction to stress or when you ill and have a fever is to compensate and often the Heart rate does become elevated. I offered again to send someone out. He asked if I knew of anything that may help his fever, I explained that usually paracetamol can help, but I could still send someone to check him out. He said he was going to try taking paracetamol and if he is still not well give us a call back. Caller is no longer a member of CMR - Monique Joubert |
| 28 Feb 2021 - 20:20 - Received a pocket dial from 0658646695 no emergency - Monique Joubert |
| 28 Feb 2021 - 18:53 - 0790284754 - Ashley whatsapped the emergency number, saying she was snorkeling and swallowed some water after hitting a rock. She is cut up and bruised, she says she is breathing fine, just feels tired and in shock. asked if she can come to the office and just listen to her chest - advised generally no, we prefer to send an RV out to their houses and assess the patient there - she asked for cost - provided call out fee - she asked what would be the signs to look out for - offered for a medic to contact her. RV2 paramedic Reinhard was at base, asked him to please contact her. Contact made, advice offered, pt is talking fine, told to go home and relax now, she is with her husband, told what to look out for, advised if anything changes to please call back as we are a 24 hr service and can dispatch someone to take a look at her - CMR GO |
| 28 Feb 2021 - 15:35 - 0790284754 - Ashley whatsapped the emergency number, saying she was snorkeling and swallowed some water after hitting a rock. She is cut up and bruised, she says she is breathing fine, just feels tired and in shock. asked if she can come to the office and just listen to her chest - advised generally no, we prefer to send an RV out to their houses and assess the patient there - she asked for cost - provided call out fee - she asked what would be the signs to look out for - offered for a medic to contact her. RV2 paramedic Reinhard was at base, asked him to please contact her. Contact made, advice offered, pt is talking fine, told to go home and relax now, she is with her husband, told what to look out for, advised if anything changes to please call back as we are a 24 hr service and can dispatch someone to take a look at her - Ashlee Alpes |
| 28 Feb 2021 - 06:56 - Greg M called Denelia 0217861367 and has given him the processes that will follow, he has explained that mom is busy passing. Caller will call CMR when mom passess - CMR GO |
| 28 Feb 2021 - 05:20 - Greg M called Denelia 0217861367 and has given him the processes that will follow, he has explained that mom is busy passing. Caller will call CMR when mom passess - Monique Joubert |
| 28 Feb 2021 - 03:53 - Received a call from Denelia 0217861367, his mom has end stage Dementia with heart failure which is causing fluid to back up into her lungs. Dr Van Der Merwe was there yesterday to examine mom and advise, Dr Van recommended Respride twice daily through a syringe. The medical decision has been made on no invasive further medical attention and no hospitals. Caller is trying to get some guidance now and he is unsure if mom is in distress or if this is the process she is going though normal, she is a little restless and gets alzam for that, she isnt really alerts but does grown every now and then, she is not really swallowing any more after her dose of meds last night. I asked if I can get a paramedic to rather call him, caller was very grateful and asked yes please. I asked RV1 Greg M to give caller a call and let me know on how to proceed - Monique Joubert |
| 27 Feb 2021 - 17:16 - Received a call from Adriaan at 2 Camden Way asking what they can do - he has been constipated, saw dr hall this morning, dr hall gave him movical, dolcolax suppositories and an enema - he was unable to get the enema as he had an accident at dischem while going to get the script - he wants to know now what to do - asked if we could go get the enema and do it for him - advised dischem closed at 5 and also we are not able to do enemas - offered to send someone up and assess him and go from there, he asked what is the point as he wont go to hospital - He feels like there is a big ball inside his rectum and there is only brown liquid coming out of his anus. I told him I would contact the healthcare and see if they can assist him but offered multiple times to send someone up - phoned healthcare and spoke to Sister Helena, she will make contact with the patient - I also consulted with RV1 paramedic G.Mills - Ashlee Alpes |
| 27 Feb 2021 - 13:57 - 0723693721 - accidental dial - Ashlee Alpes |
| 27 Feb 2021 - 08:49 - Received a call from Gloudina Goosen who wanted us to take her from Tygervalley Intercare to Panorama for post op check up - she is clients of ours - otherwise she would have to pay for the trip with the ambulances from that side. Mauritius is spelled wrong on her membership so it did not come up when I searched her address - there was a Mauritius that I found so explained to her she did not have ambulance add on, she said she was going to cancel because what does she pay for - asked lets try her surname because maybe we can try and find her membership - found it, was spelled incorrectly. She does have amb add on, 7809 - explained that IFT are not covered under the membership but as a member we can provide a discounted rate explained to her about the free discharge, asked if there was a reason she needed to go in an ambulance, she said no but the facility here wanted to organise one from here, she said she can go in a private vehicle, I advised her id get a quote for her but in the mean time please to just confirm with the facility that they are happy to have her go in a car. Phoned B de Meyer, she discussed with Taryn and the quote provided was R2500 one way, see if she would keep her free discharge for when she needs to come home. Phoned her back, asked if she had spoken to facility about a privater-vehicle, she said she hadn't but is going to go in a car - asked if she wants the quote, she declined, asked if she is going to keep her discharge for the trip back to which she replied yes - Ashlee Alpes |
| 27 Feb 2021 - 08:43 - A2 mobile to Petes auto for light change - D.Zimmerman aware - Ashlee Alpes |
| 26 Feb 2021 - 14:00 - Abi answered a call from Kelly at 18 Seagull Road, Scarborough 0217801860 - a lady was very panicked said something about a diabetic going in and out of consciousness, but then said there is a medical practitioner onscene and hung up the phone - we thought maybe the practitioner was Ronnie, contacted him, it is not him - managed to get hold of the caller again - she said no there is not a medical practitioner there but the pts ex boyfriend has arrived and he knows what to do when this happens - and she is fine now - double checked that they do not require our assistance , Kelly said yes - Ashlee Alpes |
| 25 Feb 2021 - 17:41 - A1 reports they were nearly in an accident at the fourway - luckily no injuries - informed via radio - RV5 heard - Ashlee Alpes |
| 25 Feb 2021 - 16:16 - Recieved a call from Alexander Herbert (mem 6182) asking if we can take his son to GSH from FBH - advised I would need a lot more information then that and would contact the hospital to get more info - spoke to Dr Ginsburg who said the pt is being referred to GSH for ?renal issue - pt has a minor # of the radius and is stable, pt does not require an ambulance and should go in an uber - asked me for a rough estimate of quote - provided him with +-R3k (based on BLS 60 min rate) - he said he would speak to the dad of the pt and tell him to go in an uber - Dr Ginsburg phoned back and said they'd take private transport - Ashlee Alpes |
| 25 Feb 2021 - 15:40 - Recieved a call from Alexander Herbert (mem 6182) asking if we can take his son to GSH from FBH - advised I would need a lot more information then that and would contact the hospital to get more info - spoke to Dr Ginsburg who said the pt is being referred to GSH for ?renal issue - pt has a minor # of the radius and is stable, pt does not require an ambulance and should go in an uber - asked me for a rough estimate of quote - provided him with +-R3k (based on BLS 60 min rate) - he said he would speak to the dad of the pt and tell him to go in an uber - Dr Ginsburg phoned back and said they'd take private transport - Ashlee Alpes |
| 25 Feb 2021 - 07:47 - 28 Northshore Drive - accidental telecare activation x2 - Ashlee Alpes |
| 25 Feb 2021 - 07:45 - Ambulance 42 onscene at the shooting - Ashlee Alpes |
| 25 Feb 2021 - 07:06 - Const Mapini - O/V SAPS - there was a shooting at 1 Disa court +-5am. He was Not sure if they fphoned us or Metro still waiting for ambu. As per caller pt is sitting on the stoep - cons talking and wanting something to eat - Was shot shoulder, leg and somewhere in front. I called Metro Ref 0536 still pending but was advised that new crew on at 7 and will then start with new disp. I then called OV SAPS back and was advised that Metro also called them and advised they are dispatching. Spoke to Heath - advised to also follow up after 7 if no veh disp can disp from our side. SAPS mem called from scene and asked if we are sending a veh I advised him of the above and what the person in the charge office told me. I will follow up shortly after 7 with Metro again to see if veh really was disp. - Lindi Bredenhann |
| 25 Feb 2021 - 01:18 - 0814739190 M caller initially called - the caller was speaking so unclear and then just put the phone down. I called back he said he is calling from masi - pt that taken ?poison - pt still cons and talking - I explained about billing - caller is first going to speak to his brother - will let us know - I also gave him Metro's number. - Lindi Bredenhann |
| 24 Feb 2021 - 22:41 - Radios seem to be up and running again. Harri is aware - Lindi Bredenhann |
| 24 Feb 2021 - 22:03 - Winston called earlier call diverted to RV1 - 082 490 3266 he stays in the Kenwood area - He is still waiting on an Metro ambulance since earlier today. I called him back - he informed me that Metro has advised him now that an ambulance is on the way. - Lindi Bredenhann |
| 24 Feb 2021 - 21:59 - Angelique 0716063010 called - we took her mom in to FBH she has not heard anything from the hosp and she has been trying to get hold of them without any luck. She said G Mills was on scene. I made contact with him, he made contact with hosp and will give Angelique an update of what is going on. - Lindi Bredenhann |
| 24 Feb 2021 - 21:47 - Radios starting giving issues - Out of range and beeping - crews not able to send messages - Harri aware going to try and make contact with Johnathan. - Lindi Bredenhann |
| 24 Feb 2021 - 19:04 - Received a call from EMtro EMS at 13:51 requesting assistance with an intubated Patient from FBH to Victoria hospital. patient is an overdose patient. I advised that at the time I did not have any ALS available as they are both on calls. I asked if he could give me a few minutes as one of my ALS medics may become available shortly. at 14:12 Metro Ems called back, I advised that my ALS are both still busy and we would therefore not be able to assist at this time - CMR GO |
| 24 Feb 2021 - 14:58 - received a call from an unidentified person as when dispatch answered the call, the caller put the phone down, dispatch attempted to contact the caller but was not successful at first, the second time I tried to contact the caller she answered and asked me if CMR removes stitches for CMR members, I told her that we are unable to assist with that for both CMR members and Public members. - Abi Bussio |
| 24 Feb 2021 - 14:15 - Received a call from EMtro EMS at 13:51 requesting assistance with an intubated Patient from FBH to Victoria hospital. patient is an overdose patient. I advised that at the time I did not have any ALS available as they are both on calls. I asked if he could give me a few minutes as one of my ALS medics may become available shortly. at 14:12 Metro Ems called back, I advised that my ALS are both still busy and we would therefore not be able to assist at this time - Monique Joubert |
| 24 Feb 2021 - 13:17 - Received a call from an unknown caller, when dispatch answered there was nobody speaking back so Dispatch called the phone number back and a gentleman by the name of Michael answered, he apologized and said he believes it must of been a pocket dial - Abi Bussio |
| 24 Feb 2021 - 12:33 - Received a call from Sister De Clerk at St James Retirement home, she was trying to locate a patient that we transported this am. I opened the call and advised her taht the patient was transported to Cape Town Medi clinic due to the medical aid not being accepted at Constatnieberg - Monique Joubert |
| 24 Feb 2021 - 12:05 - Received a call from George at Reitech, Steenberg Business park, Silverberg Terrace, which is the second right as you come into the business park. One of his colleagues is a cancer patient, he started experiencing numbness to his limbs and then started having difficulty in breathing. The initial call was very bad quality and i had to call caller back. He then gave me better instructions on where they are and what is happening. I advised that it would most likely take between 15 and 20 Minutes to get there as we are coming from Fish Hoek. Caller said perfect and ended the call. George then called back and said to cancel the call as they would rather transport the patient privately to the closest facility. I advised him to please call me back if they change their mine - Monique Joubert |
| 24 Feb 2021 - 08:50 - A2 in service, time check completed, and crew for the day Andre and Tracy - Monique Joubert |
| 24 Feb 2021 - 06:45 - Constable from OV called for prisoner having ?fit - not well - advised of billing - advise Metro and also gave him Tel numbers - Lindi Bredenhann |
| 24 Feb 2021 - 05:50 - crisis on call called for a f collapsed and SOB in Parklands - Advised him of our location and provided him with closer service providers name - Lindi Bredenhann |
| 23 Feb 2021 - 20:04 - Miss Cishe Polsmoor 0217001102 - female ward called for female overdose on eppilen and cut her wrist (superficial) - cons and talking - but seems confused /drowsy - not sure when meds taken or what mg the tablets were - currently sister Greeff is with pt -On Covid not presenting with symptoms - As I was disp the caller called back to advise that the sister said we must pls cancel. I confirmed - Lindi Bredenhann |
| 23 Feb 2021 - 19:52 - Call diverted to RV1 - spoke to M caller 0658991803 someone asked him to call - M vomiting - not eating - headache - 40 daisy circle - He is not on scene and could not accept bill - I advised that I would need to speak to family or pt to advise of privt billing. He did mention that he did try ?Metro but something about the line and then he thought he is just going to phone us. - Lindi Bredenhann |
| 23 Feb 2021 - 19:49 - 0825523603 called for her daughter 10Y old bitten by dog - (punctured / broke the skin ) on eyelid. Did clean it thoroughly does not look as if it would need stitches (small). She was mostly concerned about infection and could also not remember if her child inoculations is up to date. I explained about what to look out for regarding infection and if not up to date can also go in am to dr. Non Members - Lindi Bredenhann |
| 23 Feb 2021 - 08:58 - A2 in service, Jacqui and Chris M time check done - Monique Joubert |
| 22 Feb 2021 - 19:11 - Ronel Smolders called - Her friend called her now - friends brother had a MBA this am +-5am on Ou Kaaps - I advised her there is nothing on our system - advised they must also try to phone SPAS FH or Kirstenhoff depending on what side of Ou Kaaps. I also asked Ashlee if she maybe knows anything - also tried Chris Crouwkamp (he will let us know if he find anything out from his side - ) - CMR GO |
| 22 Feb 2021 - 18:56 - Ronel Smolders called - Her friend called her now - friends brother had a MBA this am +-5am on Ou Kaaps - I advised her there is nothing on our system - advised they must also try to phone SPAS FH or Kirstenhoff depending on what side of Ou Kaaps. I also asked Ashlee if she maybe knows anything - also tried Chris Crouwkamp (he will let us know if he find anything out from his side - ) - Lindi Bredenhann |
| 22 Feb 2021 - 14:18 - While on the way back from red circle response 5 came across someone who fell off their motorized scooter, response 5 says he has assisted the patient and no treatment was needed. - Abi Bussio |
| 22 Feb 2021 - 13:31 - A1 mob to Red Circle - Lindi Bredenhann |
| 22 Feb 2021 - 11:35 - Mrs Ross from SIlvermine village called - she stepped on a stick and it poked into her leg - bleeding - as she was speaking to me the sister arrived - the sister said she will call CMR if needed she is first going to assess. - Lindi Bredenhann |
| 22 Feb 2021 - 10:37 - RV5 reported fire behind Masi towards Sportfield - Fire is aware as per M Will - Lindi Bredenhann |
| 22 Feb 2021 - 07:58 - A1 mob with A4 to Contact - Lindi Bredenhann |
| 21 Feb 2021 - 20:54 - Natalie ER24 asked if we could assist with a chest pain call in Gugulethu - advised we have no vehicles available - Ashlee Alpes |
| 21 Feb 2021 - 11:00 - 0878973333 called - accidental dial - Lindi Bredenhann |
| 21 Feb 2021 - 08:49 - Phone rang - no answer. returned the call and the caller (Ashlee De Vries) said she had not called and it must be a "sign" as she is not feeling well and had been to the hospital on Friday who gave her a script for antibiotics which she has not filled. She has an aching body and sore throat. She was happy to accept a bill, however we did suggest she contact her GP (Dr Henry) first and then if she feels worse she can always call us back. She confirmed her covid test from melomed did come back negative. - Lindi Bredenhann |
| 21 Feb 2021 - 04:00 - late entry: Call from RV1 saying calls are diverting to him, he tried phoning office and diverted to rv2, control phoned euphoria but went to answer service - Ronald Windell |
| 20 Feb 2021 - 18:48 - RV5 reported a new fire starting in the wetlands - informed fire control - spoke to Monica, she will disp - Ashlee Alpes |
| 20 Feb 2021 - 17:35 - RV5 reported a new fire starting in the wetlands - informed fire control - spoke to Monica, she will disp - Ashlee Alpes |
| 20 Feb 2021 - 13:42 - A3 reports MVA on steenberg road, no injuries, no additional resources required - towing and LE onscene - Ashlee Alpes |
| 19 Feb 2021 - 21:55 - Received call asking if we have suppositories for a 5 yr old with a temp, told her we dont, she can try tepid bath , she want to go to wynberg pharmacy, told her to make sure they still open first - Ronald Windell |
| 18 Feb 2021 - 15:48 - Heath sent dispatch a WhatsApp to inform us that Mel injured her hip at 14h00 when she tripped and hit her hip on the bulbar. She is still able to work at the moment but will let us know if anything changes. - Abi Bussio |
| 18 Feb 2021 - 15:06 - Received message on whattsapp from grant de vos about a mva in muizenberg, also received call from DZ about message, phoned on scene spoke to Marlo who said he doesn't think we are needed as LE on scene and will prob take pt home - Ronald Windell |
| 17 Feb 2021 - 19:40 - A2 reports a concern with case 20210217/19 while on the scene there was a volunteer there assisting the family, the concern that has bee brought forward is that the person did not have sufficient PPE on and if he is going from home to home the risk of Contaminating someone else is very high. the specific call that they are dealing with is a family who have COVID 19. I called Heath to let him know about the concern, he advised that he will investigate further and go form there
- Monique Joubert |
| 17 Feb 2021 - 09:36 - call no 20210217/5 mem 8136 phoned this call in as it is her brother, i explained there will be a private bill for this and she agreed to pay, when i asked the covid questions she put the phone down, i called back and explained why i need to ask them and she gave me a on scene number which was on voice mail, i dispatched a bus level 2 - Ronald Windell |
| 17 Feb 2021 - 07:00 - Luke Koeries put on Wup EFAR group:Good morning guys.Is it possible that I can get some help with getting an ambulance at 12 Orchard court milky way.
Female patient 23 years old has been complaining of a sore throat she can't move at all have been laying like this 1 am. Was trying to get hold of an ambulance since 12'clock this morning. Call has been logged with metro ref: 202110217 0454 . Still waiting for an ambulance from 12'o clock this morning"
I then called Luke to ask if he is with pt to establish what is going on. He is not with pt info he got from family member - he send me a number. I also called METRO call was only logged at 03:27 as per them. I spoke to the on scene caller - pt headache and sore throat 2 days - did not consult with dr - now weakness and sore throat - still speaking - ?PUI - I advised caller that Metro said the call only came in at 03:27 and not earlier - She said that is correct - I advised caller that I can send an vehicle but advised of privt billing also explained that it is still pending with METRO and they are not able to tell me when vehicle will be available. She then asked if they can take pt with car I advised yes but to go to the COVID section as the symptoms will be screened at hosp as PUI. - CMR GO |
| 17 Feb 2021 - 05:02 - Luke Koeries put on Wup EFAR group:Good morning guys.Is it possible that I can get some help with getting an ambulance at 12 Orchard court milky way.
Female patient 23 years old has been complaining of a sore throat she can't move at all have been laying like this 1 am. Was trying to get hold of an ambulance since 12'clock this morning. Call has been logged with metro ref: 202110217 0454 . Still waiting for an ambulance from 12'o clock this morning"
I then called Luke to ask if he is with pt to establish what is going on. He is not with pt info he got from family member - he send me a number. I also called METRO call was only logged at 03:27 as per them. I spoke to the on scene caller - pt headache and sore throat 2 days - did not consult with dr - now weakness and sore throat - still speaking - ?PUI - I advised caller that Metro said the call only came in at 03:27 and not earlier - She said that is correct - I advised caller that I can send an vehicle but advised of privt billing also explained that it is still pending with METRO and they are not able to tell me when vehicle will be available. She then asked if they can take pt with car I advised yes but to go to the COVID section as the symptoms will be screened at hosp as PUI. - Lindi Bredenhann |
| 17 Feb 2021 - 04:42 - Dr Bisbort FBH called quotation on transfer FBH to GSH was logged with Metro but still waiting - BLS - spoke to pt 's partner explained about the insurance . I called METRO to find out about ambi advised that 71 mob. I phoned dr back to give quote and also advise of metro. Dr then told me that METRO just arrived. - Lindi Bredenhann |
| 16 Feb 2021 - 14:40 - Received a call from an unknown female who was just asking if she had called the correct number for if she ever had an emergency and I gave her our emergency line contact number as she only had our office number. - Abi Bussio |
| 16 Feb 2021 - 07:04 - A4 and RV2 going to go to scene again redo Deceleration form - seems to think that mother possibly gave incorrect DOB. Both vehicles will go in and they reported as they left the scene there was more SAPS veh that arrived. - CMR GO |
| 15 Feb 2021 - 21:31 - A4 and RV2 going to go to scene again redo Deceleration form - seems to think that mother possibly gave incorrect DOB. Both vehicles will go in and they reported as they left the scene there was more SAPS veh that arrived. - Lindi Bredenhann |
| 15 Feb 2021 - 14:17 - 0671437228 female caller very stressed, mom has stopped breathing, calling for central Cape Town, I advised that we are from the Fish Hoke area and she should call 112 and they will dispatch services - Monique Joubert |
| 15 Feb 2021 - 13:40 - Jessica Crouwkamp called, Chris and Hayden has been in a minor fender bender accident, Heath has been notified, Jessica has asked to not be used for a bit so she can see to Hayden - Monique Joubert |
| 15 Feb 2021 - 12:00 - Rv2 completed at Tiger wheel and Tyre returning - Monique Joubert |
| 15 Feb 2021 - 11:35 - 0784355484 Received a call from Jasmin Thomas requesting an ambulance for her friend who is a diabetic and has a fever and not right. at 49 Mars Way Ocean View. I asked if they are members of CMR, she advised me that they are not, I advised that we are a private ambulance service and that there will be a private bill, caller said well the husband must just pay, I asked her for the husbands number as I will need to speak to him and get acceptance of billing. I cannot just send an ambulance if no one has accepted receipt of a bill. or the alternative is calling 112 form your cell. Caller could nit give me patients husbands number and again said not he husband must just pay. I advised that we cannot do that, I need to speak to the person who is accepted responsibility. - Monique Joubert |
| 15 Feb 2021 - 09:22 - 0728586746 male caller asking what government facilities can handle Psychiatric episode, I advised that FBH is the closest and as far as I am aware are able to handle such an episode, I advised that if he needed any further assistance to give me a call back - Monique Joubert |
| 14 Feb 2021 - 22:48 - A4 C.Crouwkamp radioed to say that someone has been robbed outside of his house - they are chasing the guy on OKW towards longboat requests SAPS. Contacted FH SAPS spoke to Sargent Olckers - he will send a van - they have caught the guy - currently cnr of buller low and OKW - Ashlee Alpes |
| 14 Feb 2021 - 22:31 - Received a call from a gentleman on 0822584950 regarding his 1yr/14 month old daughter - they have been camping in the cederberg and returned yesterday. She has had a temp of in the 38's the whole day (38.4) now currently at 38 and is quite niggly/in hysterics, they have been giving meds to break the fever but it has not helped. I told the caller that the best bet would be to take his daughter to the emergency room to be seen as they have been unable to break the fever and there is nothing we can give to her - and if we do give anything, she would have to go to the ER in anyway. I offered to send someone out to assess, they are not clients of ours - advised there would be a private bill, he asked for cost - advised him upwards of R960 dependent on treatment his daughter receives, he said med aid would cover that. i told him that should they sign an RHT, med aid normally does not cover the cost, should we transport his daughter then they should. He then told me that I am making it difficult for him as he is trying to get his daughter help, I told him that I am just advising him of billing so he is aware but I am happy to send someone out and billing can be dealt with at a later stage, as the pt comes first. He said he would discuss and get back to me, told him I could phone him back in 10 minutes to see what decision he has made, phoned him back, he said he would make a plan, I asked him are they going to go with private transport to the ER, he advise dyes - Ashlee Alpes |
| 14 Feb 2021 - 16:40 - MVA ou Kaaps - close to Peers Cave - Monique called it in - tow trucks were on scene and veh not in road way. I spoke to Shane no injuries - CMR not needed. - Lindi Bredenhann |
| 14 Feb 2021 - 10:34 - Dr Scott FBH called wanting to know about transfer from FBH to CMC - non mem on med aid - I explained to dr if wanting to do it through med aid would need to phone med aid - they will advise her - sometimes they do make use of us but sometimes they have their own service providers. We can also do it as a privt pt but would need to get auth from pt or family mem for privt billing. She is first going to try it through med aid. - Lindi Bredenhann |
| 14 Feb 2021 - 10:21 - Female caller called - grandmother stays at Evergreen sisters called her as she keeps on fainting - Wanting to know if we have an additional number for Dr Cleveland - I advised caller to call practice - opens at 9am - also said if she does not come right to please call again - does not have to be members. - Lindi Bredenhann |
| 14 Feb 2021 - 08:59 - Female caller called - grandmother stays at Evergreen sisters called her as she keeps on fainting - Wanting to know if we have an additional number for Dr Cleveland - I advised caller to call practice - opens at 9am - also said if she does not come right to please call again - does not have to be members. - Lindi Bredenhann |
| 13 Feb 2021 - 18:55 - Margaret 0760974459 called for a friend at 19 - 2nd avenue - she is not too sure what is going on she was called and asked to call us as he is complaining of stomach cramps. I asked caller if I can get the on scene tel number as I would like to call on scene to get a bit more info. She gave me the sons telephone number Russel 0760974459 - I spoke to a lady they are not on scene - she also is not sure just know that the pt was complaining of stomach pain and started vomiting over the phone - and also mentioned they will settle privt billing - She asked me eta I advised +-10min. While disp A3 she called back and advised that we can cancel as someone is taking the pt privately - they also have not left Cape Town yet. A3 was in vehicle about to get mobile call not logged on system yet. - CMR GO |
| 13 Feb 2021 - 18:02 - France phoned regarding his 18 year old son who was vomiting since last night. He has had 4 valoid supposetries which have made no difference. All fluids he takes in comes straight out. He asked to speak to one of the medics for advise. Mel on RV1 advised that she was happy to come out and access but advised that best to go through to Constantiaberg casualty. Dad will take son private transport - Abi Bussio |
| 13 Feb 2021 - 17:52 - Melissa (0718239125) called on behalf of her friend Ashley (0825233867) who stays in Simonstown and advised that she was short of breath however was not with the patient. Phoned patient on her number, Richard answered and was relaying the conversation to the patient. He advised that patient had been in the pub earlier, was hot and fatigued. They felt it was just heat stroke and as she was dealing with stress she was tearful too. Could hear patient talking. Said she was breathing normally according to Richard and that she didn't want us to come out to her. We have advised to phone back should the situation change or should she change her mind and want us to assess her. Friend relaying message - Richard on 072 065 4739 - Abi Bussio |
| 13 Feb 2021 - 16:59 - Margaret 0760974459 called for a friend at 19 - 2nd avenue - she is not too sure what is going on she was called and asked to call us as he is complaining of stomach cramps. I asked caller if I can get the on scene tel number as I would like to call on scene to get a bit more info. She gave me the sons telephone number Russel 0760974459 - I spoke to a lady they are not on scene - she also is not sure just know that the pt was complaining of stomach pain and started vomiting over the phone - and also mentioned they will settle privt billing - She asked me eta I advised +-10min. While disp A3 she called back and advised that we can cancel as someone is taking the pt privately - they also have not left Cape Town yet. A3 was in vehicle about to get mobile call not logged on system yet. - Lindi Bredenhann |
| 13 Feb 2021 - 13:40 - Lyn Wallis - 0748875627 - Wanted to know if we can just come and do a BP for her partner - He had an iron infusion yesterday - I asked caller if the pt is in any distress - sick reason for wanting BP - she answered no they just wanted the BP to be checked I explained nicely to the caller that unfortunately due to not being any distress etc we don't just dispatch as there is no emergency. She understood - I did advise if anything changes to pls call again. She again said she understand. - Lindi Bredenhann |
| 13 Feb 2021 - 00:12 - Received call from Sydney 0817634644 asking if we have a ring cutter, his wife put her wring on a different finger earlier and it is now swollen, spoke to RV1 and RV2, neither have a ring cutter, suggested he phone a hospital casualty to see if they can help, if they cant, then phone us back and will send a para to try, non clients - Ronald Windell |
| 12 Feb 2021 - 17:11 - Received a call from Sister Abrahams at Masi Clinic she was asking if we were able to assist her with a patient going to False Bay Hospital, the sister phoned Metro and received reference 1549 which was logged at 14:50 as P1 but they are still awaiting for a vehicle to be available. The patient is HIV+ and is presenting with Weakness, Dizziness, temp of 39, Pulse of 130, SATS 100% on room air, Respiration of 26 breathes a minute. The patient is currently on an IV of Ringers, 1mg of Kef and 1mg of paracetamol. Dispatch spoke to metro and they informed us that the patient requires O2 and a wheelchair. We phoned the sister back to inform her that metro told us they would dispatch a vehicle as soon as they can. Ashlee then phoned metro and they told her an ambulance was on route. We informed the sister and she said thank you. - Abi Bussio |
| 12 Feb 2021 - 12:22 - Dr Stober phoned for a 10 yr old with appendicitis - discovery med aid - not clients of ours - NC911 will assist - has been authed by Discovery - Ashlee Alpes |
| 12 Feb 2021 - 12:11 - 81 Highway - Mrs Norma Glyn - Anton testing the telecare - Ashlee Alpes |
| 12 Feb 2021 - 12:10 - 88 Lakeshore Drive, Anton testing telecare - Ashlee Alpes |
| 12 Feb 2021 - 11:16 - Received a test activation from Telecare for 68 North shore, Lake Michelle, Noordhoek - Abi Bussio |
| 10 Feb 2021 - 19:34 - Received a call from David, 0828893777 his son cut his foot really badly on a piece of wood, he tried calling medicross in Fish Hoek who advised to call CMR after hours. I explained that I can send someone out to dress and assess but if he is going ot need stitches he will need to be taken to either a GP or an emergency department, I advised that FBH is in Fish Hoek alternatively a private hospital would be Constantiaberg or Tokai MElomed. Caller advised that they have managed to contact Dr Wagner in Constantiaberg, but they had no clue that there are not after hours doctors in the deep south - Monique Joubert |
| 10 Feb 2021 - 19:13 - 81 Highway Road, Telecare activation, due to load shedding, called 0837096336, no answer, called Cynthia 0739546630, she advised me that all is well, she is currently with Mr Glyn and she is perfectly well - Monique Joubert |
| 09 Feb 2021 - 23:44 - 0846824526 Gail called, she is a patient of Dr Henry, She started feeling discomfort just above her pubic bone and now she feels the urge to urinate but it burns terrible and only a few trickles come out. I advised her that I can send someone out to her to assess and advise if she requires hospital treatment. Unless she possibly has an over the counter medication like citrus soda to help her through the night. Caller was not very happy but said not to worry. I asked the pt to please give me a call if she would like CMR to come and assess her - Monique Joubert |
| 09 Feb 2021 - 20:06 - 0784586779 female caller, wanted to know if we could check her partner out as he was skateboarding and took a fall. They wanted to know if they could come to our office. I advised that we do not have medics on site but I can send someone to them. I advised that we are not able to do stitches if needed and if he will require stitches he will have to go to an emergency department. Caller then asked how much our call out fee is, I explained that they are looking at roughly R1000. Caller advised that she would chat to her partner and get back to me - Monique Joubert |
| 09 Feb 2021 - 17:06 - Monique called to say that there had been an MVA at the Capri robots but it is just a fender bender and looks like there is no injuries on scene - Abi Bussio |
| 09 Feb 2021 - 03:23 - Female caller 0763958172 mem 9639 called for the 1y baby - fever /vomiting - have given meds - wipe down but fever not breaking. I advised that there is always the risk of febral convulsions - I did advise that they have done what was needed next step would be to take child to facility - possible underlying infection - for now they are going to continue trying to cool down. Did asked if we have suppositories I advised unfortunately not. - Lindi Bredenhann |
| 08 Feb 2021 - 07:03 - Simms called for assistance in Pelican Park - advised currently not able to assist - CMR GO |
| 08 Feb 2021 - 03:12 - Simms called for assistance in Pelican Park - advised currently not able to assist - Lindi Bredenhann |
| 07 Feb 2021 - 14:15 - A2 reported and active altercation on the corner of Paradise road and Paradise Road ? Claremont. there are weapons visible, no one has been injured yet but argument is still heated - Monique Joubert |
| 07 Feb 2021 - 10:42 - Received a call from Kay wanting advise from a medic, she is hiking above Clovelly and has twisted her ankle. she is able to walk but it is swollen. She wanted to know what she should do. Mel spoke to her, Mel advised that if she is able to bare weight it would be best to hike back down and rest. if not we will have to get rescue out to assist her to get down the mountain. Caller will call back if needed 0824583224 - Monique Joubert |
| 07 Feb 2021 - 09:18 - Received a call from Sister Caroline form Noordhoek Manor, to advise that Mary Mains who we went to assist a little while ago 20210207/3, they have a 'nosy' neighbor who has gone over to the patient insisting that the pt has a sprained ankle and she has decided to strap the ankle as she is a home carer and has a silver medal in first aid and the medic should have done something about it. Sr Caroline was just wanting to give us the heads up. The pt advised that the ankle is not swollen in any way and she is able to walk on it. - Monique Joubert |
| 07 Feb 2021 - 09:12 - A4 in service time check completed - Monique Joubert |
| 07 Feb 2021 - 09:11 - A4 nots starting, has been reported to Darren Z and Rv2 will jump start vehicle - Monique Joubert |
| 07 Feb 2021 - 09:10 - crews for the day, Rv1 Melanie, Rv2 Reinhard, A2 Jacqui and Chris M, A3 Jessica and Tracey, A4 Thomas and Alex - Monique Joubert |
| 07 Feb 2021 - 09:09 - - Monique Joubert |
| 07 Feb 2021 - 09:09 - A2 called in service and time check completed. - Monique Joubert |
| 07 Feb 2021 - 00:51 - Got a call from asking if we could send someone to 30 Cheetah Way OV for a 2yr old vomiting - caller not onscene - advised they are clients, I could not find anything on the database, told him there would be a private bill - he said send so long and he will phone and make sure its okay - advised him its unfortunately not how it works and I would need to speak to the family directly in order to accept a private bill - he gave the contact number of the mom Mishka 0840418036.
Contacted Mishka, the 2yr old female vomited on Thurs and it stopped and then has vomited 4*5 times since 11:30 - advised she should probably take her to hosp, they are happy to do that, they are just worried for covid - explained to her how it works, also told her that vomiting is a symptom of COVID and I am not sure if they will put her to the COVID side. She will most likely be with her child as they would not leave a 2yr old alone. Mishka then said her child has been complaining of a sore stomach for over a week now. Asked if we come out could we do anything for her and keep her at home, advised if we give her anything she will have to go to hosp - they are going to take her privately to FBH - Ashlee Alpes |
| 06 Feb 2021 - 22:54 - Telecare activation - 15 Africander Road, Simon's Town - Mr Rast passed away on the 04/01/2021 - I confirmed with listed NOK that no one is living in the house currently. I have also emailed Anton from Telecare for his assistance to make sure the unit does not continue to go off with every load shedding - Ashlee Alpes |
| 06 Feb 2021 - 21:26 - 34 Traflagar Place - accidental activation - Ashlee Alpes |
| 06 Feb 2021 - 21:08 - Mrs Glyn - 81 Highway Road - telecare activation due to Loadshedding - Lindi Bredenhann |
| 06 Feb 2021 - 20:11 - A4 used candy tape to block off area where an electricity box was knocked into - Lindi Bredenhann |
| 06 Feb 2021 - 19:19 - Late entry - +-7:30 SAPS called for shooting in OV - pt shot in leg - I called the Const Mpeni on scene he advised pt wanted to steal a 6 pack from liqueur truck and the security shot him with rubber bullet on the leg - is a open wound but pt is cons and talking. At that stage I only had one vehicle. I spoke to H Giloi - I handed the call to Metro and received ref number. I called SAPS back and advised them of ref number. They also then called Metro and got a Ref number - Lindi Bredenhann |
| 06 Feb 2021 - 16:08 - 0729267647 accidental dial - CMR GO |
| 06 Feb 2021 - 15:09 - 0729267647 accidental dial - Lindi Bredenhann |
| 06 Feb 2021 - 14:38 - 0729267647 accidental dial - Lindi Bredenhann |
| 06 Feb 2021 - 14:38 - Female caller 0217865117 - called wanting to know about the closes medical facility to ST - her husband has had stomach cramps for hours - I advised FBH - TMH or Medicross tokai - non mem - Lindi Bredenhann |
| 06 Feb 2021 - 10:52 - Judith phoned - went to her grannys home - blood on floor but she is not there wanted to know if we received anything. I looked on the system 34 Trafalgar place was logged between 05:30 and 7 am via Telecare - pt was taken to CMC injury to nose - I called CMC pt is currently being transported back to residence by ER. - Lindi Bredenhann |
| 06 Feb 2021 - 10:09 - Judith phoned - went to her grannys home - blood on floor but she is not there wanted to know if we received anything. I looked on the system 34 Trafalgar place was logged between 05:30 and 7 am via Telecare - pt was taken to CMC injury to nose - I called CMC pt is currently being transported back to residence by ER. - Lindi Bredenhann |
| 06 Feb 2021 - 09:58 - Accidental telecare for Mrs Norma Glyn 81 High way - Lindi Bredenhann |
| 06 Feb 2021 - 09:14 - D Zimmerman reports traffic lights flashing at Dido valley and Main road - Logged with CTC Ref 9110165868 - Lindi Bredenhann |
| 06 Feb 2021 - 09:06 - A3 in service - Lindi Bredenhann |
| 06 Feb 2021 - 08:52 - A2 in service - Lindi Bredenhann |
| 06 Feb 2021 - 06:52 - Call recieved from Schiess - 0041763414334 - Swiss number. Is feeling shaky woke up can't feel left arm, had a strange/weird feeling in heart area, has blood in toilet she says shes not sure if its menstrual blood or something else. she then cancelled ambulance and will see Doctor at 9am when they open . - Greg Craig |
| 06 Feb 2021 - 06:48 - Call from Regina in Red Hill for a new born baby that has passed away during the night., SAPS has told her she need ambulance to do the deceleration. I only got a part of her number on the phone as 08432489?? the phone cut off and unable to get number or address. the incoming phone line is not working due to power failure so unable to see history to retrieve number to send a vehicle out. Will call SAPS simons town to try find address or contact number - Greg Craig |
| 06 Feb 2021 - 03:17 - Kommetjie Road Fire , Fireman Abrahams called for an adult male outside the fire station. He said the there AEA had conducted an interview through the gate, the pt said that he has taken or drank acid (the drug according to caller) and that he didnt feel well and requested an ambulance. Caller said that they only let red P1 pt's in to fire building due to covid so they haven't assessed the vitals of the pt as the pt is stable. call handed over to metro EMS reference 0222. - Greg Craig |
| 05 Feb 2021 - 16:06 - received a call from Lorence at ER24 saying a patient has fallen in his bath in Hout Bay, i told her that we unfortunately have no vehicles available at the moment to assist. - Abi Bussio |
| 05 Feb 2021 - 13:05 - Telecare activation due to power failure, 81 Highway road, Fish Hoek. - Abi Bussio |
| 05 Feb 2021 - 11:41 - Tigers milk called for a adult male had a seizure and bumped his head - cons - I advised caller that I can send someone but there will be a privt bill as the mem was cancelled . She said not to send someone as she does not just want to do her own thing. - Lindi Bredenhann |
| 05 Feb 2021 - 09:09 - Mr Page 021781610 - divert to RV1 - someone called him while he was driving wants someone to call him back and then just put the phone down - I called him back trying to establish who called him and explained to him that the office calls does sometimes come through to the control room - he was very rude and said I must transfer him to the bookkeeper - I transferred him to Lameez - Lindi Bredenhann |
| 05 Feb 2021 - 08:48 - A3 in service - - Lindi Bredenhann |
| 05 Feb 2021 - 08:03 - Sist Tanya from Nerina called wanted PRF of pt refusing to go for med treatment on Tuesday evening. I advised for that info she would need to send an email to T Theron. I gave her all the details. - Lindi Bredenhann |
| 04 Feb 2021 - 18:47 - Received a call from Long Beach shell garage that one of our members had dropped his wallet in the parking lot and they asked if we could please contact the member and let him know. We made contact with the member, Once the member arrived at Long Beach Garage he was given his wallet back but found that his cash was missing but everything else was there, he called us back to let us know and say thank you - CMR GO |
| 04 Feb 2021 - 17:37 - Received a call from Long Beach shell garage that one of our members had dropped his wallet in the parking lot and they asked if we could please contact the member and let him know. We made contact with the member, Once the member arrived at Long Beach Garage he was given his wallet back but found that his cash was missing but everything else was there, he called us back to let us know and say thank you - Abi Bussio |
| 04 Feb 2021 - 10:56 - Telecare test - Mr and Mrs Culhane - 28 Northshore - 0217881863 - Ashlee Alpes |
| 04 Feb 2021 - 10:43 - Fritz phoned to say that Carl Nortje from ST SAPS phoned him to ask if we could come out and have a look at a person in the cells who has been arrested for attempting to steal electrical cable and has burn marks on his hands - phoned ST SAPS and spoke to Carl, advised I can send someone but they would need to accept a private bill as we are a private service - he asked for Metro's number, gave it to him - he said they will make a plan to get the person to FBH - Ashlee Alpes |
| 03 Feb 2021 - 19:14 - Received a call from metro requesting assistance with a diabetic coma, dispatch spoke to on scene and the on scene caller said that his wife has been experiencing the symptoms since 12pm, his wife is still breathing, alert but struggling to talk back, her blood sugar is 8.8 . Information was communicated with heath and heath confirms it is not a P1 call, we informed metro that we were unable to assist but anything changes with the patients condition to please contact us. - CMR GO |
| 03 Feb 2021 - 18:07 - Received a call from an unknown female, she said to dispatch that she saw our vehicles as well as fire at the ST James scene yesterday evening, she said that she saw the child who looked concussed was not covered in a blanket. The line cut after that, dispatch tried calling her back twice to find out if she had an emergency but there was no answer - Abi Bussio |
| 02 Feb 2021 - 23:18 - 0732441603 Bianca? calling to find out how much our call out is, her friend was braaing and has sustained minor burns to his arms and a spot on his face. I advised taht medical attention was a good idea and out general call out fee is Roughly R1000 depending on level of treatment - Monique Joubert |
| 02 Feb 2021 - 17:39 - received a call from Nicole at faircape asking if we would still be transporting their patient from Toaki melomed to Faircape, I told her that we were still waiting to hear back from EuropAssistance with regards to if they will be using CMR for their patient. - Abi Bussio |
| 02 Feb 2021 - 17:13 - Received a call from Lance at EuropAssistance, he requested a quote from us for a Covid+ patient who also has Covid Pneumonia and needs to be transported from Tokai melomed to Faircape Tokai. I told him I would get him a quote and then call him back. - Abi Bussio |
| 01 Feb 2021 - 06:55 - Celoni from OV called 0790153477 she has terrible back pain - phoned Metro but not yet arrived - I explained to her privt billing not accepting - I advised her to keep on calling Metro - - CMR GO |
| 01 Feb 2021 - 05:59 - Celoni from OV called 0790153477 she has terrible back pain - phoned Metro but not yet arrived - I explained to her privt billing not accepting - I advised her to keep on calling Metro - - Lindi Bredenhann |
| 01 Feb 2021 - 01:52 - Madel Kendel called for her 8y daughter - fever most of the day to the point where she seemed confused. They have given meds and it temp is better now. She had a temp, headache and vomited - that all subsided - caller will monitor and will call again if she would like us to go and assess. I did advise that if she does not call but it still is the same in the am to pls contact the gp. - Lindi Bredenhann |
| 31 Jan 2021 - 21:06 - Madel Kendel called for her 8y daughter - fever most of the day to the point where she seemed confused. They have given meds and it temp is better now. She had a temp, headache and vomited - that all subsided - caller will monitor and will call again if she would like us to go and assess. I did advise that if she does not call but it still is the same in the am to pls contact the gp. - Lindi Bredenhann |
| 31 Jan 2021 - 19:04 - Received a call from Europe assistance ICE for a transfer from Medi Clinic to Blaauwberg, I initially accepted the call on the ICE system as per Heath as all out vehicles had been available. On accepting i called the referring facility who advised me that the pt is currently receiving multiple medication as well as on an infusion with and I vac, It was booked by them as a P1 ALS pt. I called Europe assistance back and advised them of the situation and advised that we will no be able to Assist with the call - CMR GO |
| 31 Jan 2021 - 17:22 - Received a call from Europe assistance ICE for a transfer from Medi Clinic to Blaauwberg, I initially accepted the call on the ICE system as per Heath as all out vehicles had been available. On accepting i called the referring facility who advised me that the pt is currently receiving multiple medication as well as on an infusion with and I vac, It was booked by them as a P1 ALS pt. I called Europe assistance back and advised them of the situation and advised that we will no be able to Assist with the call - Monique Joubert |
| 31 Jan 2021 - 14:43 - Received a call from Artie at ER24 asking if we can assist with a primary call in the clovely area I advised that I currently had no vehicles available - Monique Joubert |
| 31 Jan 2021 - 14:30 - Sandy caller, diverted as i was on the phone, she was advised by Dr Henry that she can call CMR for a scripts as she has a UTI, Heath advised that the pt we are not able to prescribe a script but can send a vehicle to assess and go from there. Caller advised that she will call back if anything changes but for now she will wait it out - Monique Joubert |
| 31 Jan 2021 - 08:37 - A4 in service, time check completed, and crew Greg C and Angus - Monique Joubert |
| 31 Jan 2021 - 08:37 - A3 in service, time check completed, crew Fiona and Khumbulani - Monique Joubert |
| 31 Jan 2021 - 08:37 - A2 in service, time check completed, crew Andre and Tracy - Monique Joubert |
| 30 Jan 2021 - 22:11 - Dr Swart called from FBH inquiring bout ALS transfer incubated F - at the time of her call it was very busy and I told her I will get back to her asap - both ALS also on call - when I spoke to her she said pt needed to go to TMH very unstable and urgent - she contacted pts Med aid in the mean time and they are disp a vehicle - Lindi Bredenhann |
| 30 Jan 2021 - 19:29 - Received a call from a lady in OV for ?Getrude Nole - diabetic seems confused and aggressive not sure if it is her sugar. Non Mem non med aid - I explained I can send a veh but would need to speak to family mem / pt to accept privt bill as we are a privt service. I also advised the other option is METRO - She told me that there is someone that will pay I then said that I would need to speak to the family member to accept - she then hesitated - said they did call METRO earlier today still waiting - pending - I advised to keep on calling - she also said that "John" is on scene but he does not have anything with him. A short while later Trevor called me pt's son - I explained to him what I said to the lady caller - he then asked me an estimate - I gave him estimate - I also told him that he can arrange with office not to worry about it now as pt is our priority but I have to explain to him. He then told me that it is such a short distance - I explained to him that it is medical trained people that assist not just transportation. He did not accept. - Lindi Bredenhann |
| 30 Jan 2021 - 17:14 - Male Caller, 072 356 1703 called for a gentleman who is sitting at the entrance of the mall sitting with a sore ankle and saying he has a temp. Advised that we are a private service and that there will therefore be a bill so advised to call metro ems. - Monique Joubert |
| 30 Jan 2021 - 16:01 - Alpha 1 out duty to collect oxygen cylinders - Monique Joubert |
| 30 Jan 2021 - 15:16 - Received a call from Sandie, 0815616409. Her son seems to have either broken or dislocated his arm. Caller wanted to know where the closest facility is to Glencairn. They do have their own vehicle and are happy to drive the child to the hospital. Gave them directions to FBH. - Monique Joubert |
| 30 Jan 2021 - 13:33 - accidental call from 0659891077 male caller, no emergency - Monique Joubert |
| 30 Jan 2021 - 08:59 - Rv2 in service time check has been completed and Chris De Meyer crew - Monique Joubert |
| 30 Jan 2021 - 08:41 - A2 in service, time check completed, crew Lance and Chris M - Monique Joubert |
| 30 Jan 2021 - 08:40 - Rv1 in service, time check done, there is a 2 minute difference between vehicle and dispatch, i have asked for the tie to be changed back by two minutes - Monique Joubert |
| 30 Jan 2021 - 08:40 - A3 in service, time check completed Murray and Chris Crouwkamp crew - Monique Joubert |
| 29 Jan 2021 - 20:17 - Father in law of pt phoned as well asking information - I advised him it would be best to talk to Charlotte once my ops manager is finished talking to him - Spoke to Heath, Heath gave what details he had,an alternative number for GSH - Charlotte is going through to GSH, has been told they probably will let her in to casualty as pt is a John Doe at this stage - should the father in law phone back, H.Giloi said I must give him the number and he will chat to him - Ashlee Alpes |
| 29 Jan 2021 - 20:10 - 084604001 - Charlotte Neagis, thinks she may be the wife of the patient from the PVA - got H.Giloi to contact her - Ashlee Alpes |
| 29 Jan 2021 - 15:16 - E/A called for quotation on transfer Covid + pt from Mellomed Mitchell plain to Necare UCT - I spoke to B De Meyer R3750.00 - called E/A spoke to Baliso and advised of the quote. - Lindi Bredenhann |
| 29 Jan 2021 - 15:11 - Mrs Hobbins called mem with add on 9223 - needs to go for xray Kommetjie to FH - Xray dep. Able to sit in wheelchair at facility - but not really in a car because it is very low. Spoke to H Giloi - can assist as per B De Meyer can use free discharge for one trip and the other back R675 - or 2 x trips at R675 each special rate. I spoke to pt again she will call us back to confirm if needing our services. - Lindi Bredenhann |
| 29 Jan 2021 - 10:47 - A3 came across a broken down vehicle - person not able to call for help no signal - father Garth to be contacted 0217834040 - control will call - Lindi Bredenhann |
| 29 Jan 2021 - 10:21 - Female caller inquired about the Covid vaccine- not sure if she should take it or not as she does have a lot of Co morbidities - she did speak to her GP that advised her to take it - I advised that unfortunately we are not able to give advise but I gave her the hotline number and also told her to try and get a second opinion from a different dr. - Lindi Bredenhann |
| 29 Jan 2021 - 09:53 - Received call from Vincent Pallotti - Poplar Ward - Wanting to book a transfer to Tokai Faircape for a Mrs. Maureen Bailey - (transported on the 26/01/2021 - Europe Assist call REF # 21-0037180-E-01) Call Number 20210126/06 - Advised that they should contact the medical aid to advise for coverage of billing - Or there will be a private bill - She will call the medical aid and update. - Abi Bussio |
| 29 Jan 2021 - 07:35 - A1 - in service - Lindi Bredenhann |
| 29 Jan 2021 - 07:26 - Crew reported A1 needed to be jump started and issue with sliding door. Will report to D Zimmerman. - Lindi Bredenhann |
| 28 Jan 2021 - 20:55 - 0814680285 - called for advice, her son went surfing and hurt himself - landed wrong - AEA T.Thomas was at the office ozoning when the call came in so he spoke to the mom and gave advice on what to look out for, he also spoke to the son who hurt himself - offered to send a veh out - they declined, are going to monitor and if need be take him privately - Ashlee Alpes |
| 28 Jan 2021 - 16:42 - 0834407988 Pocket dial - Lindi Bredenhann |
| 28 Jan 2021 - 15:58 - Female caller 0725701007 - her neighbor 2 doors down suffers from what they think is dementia. They had a dr with her and got a social worker involved as well. They were told to just phone an ambulance and let them take her to hosp. Caller said she is point blank refusing - they have called Metro earlier but still waiting she wanted to know what we would charge if we transport - I explained estimate - also explained will not be able to force her to go if she is still compos mentis and if needed SAPS might have to get involved. She did say that pt is also aggressive. - Lindi Bredenhann |
| 28 Jan 2021 - 14:18 - E/A called to follow up on 7 Club Street Lakeside - advised accordingly. - Lindi Bredenhann |
| 28 Jan 2021 - 12:29 - Shakiel called again for pt in OV - 8 Comet rd sitll waiting for METRO He asked me estimate cost for ambi and I explained - he was going to speak to family - Pt is cons but still very weak and dizzy if he sits up he just wants to go and lye down again - ?PUI / I called Metro got ref number 0692 - and was told that call is still pending - she will put another reminder on it. I called Shakiel back and advised him of above. - Lindi Bredenhann |
| 28 Jan 2021 - 11:33 - 11:33 - Received call from Tracey at 107 Emergency call center - She has received a call from BH Security services that went out to a house alarm and found the owner tied up / bound in the house - Appears to have been injured - Address in Contantia - Advised out of the area - Advised to call ER24 services based in the area - Given number for ER24. - Morgan Will |
| 28 Jan 2021 - 10:56 - Mrs Schuurbies called her domestic is listed on mem 9871 + add on (as dep) wanted to know if she go's into labour and need transport if she can call us. I advised yes. - Lindi Bredenhann |
| 28 Jan 2021 - 10:15 - Testing telecare unit 68 North shore drive Lake Michelle - one of the lights are not coming on as it should - Evergreen will log with Anton - Lindi Bredenhann |
| 28 Jan 2021 - 09:37 - Mrs Graig 0769869458 logged Transfer for 29/01/2021 UCT private to San Michelle - on board and diary (Time TBC) - Lindi Bredenhann |
| 28 Jan 2021 - 09:07 - Shakiel 0731649664 called for his uncle at 8 Comet road O/V - pt very weak - not sure since when and not able to give me any info as the person that normally looks after him is not there. Pt has been in and out of hosp lately. I explained to caller mem and privt billing - not accepting - I advised other option is Metro - he is going to contact them. - Lindi Bredenhann |
| 28 Jan 2021 - 08:59 - A2 in service - Lindi Bredenhann |
| 28 Jan 2021 - 08:48 - A3 in service - 8:49 - Lindi Bredenhann |
| 27 Jan 2021 - 19:18 - Received a call from Murray Sulter, Calia is not feeling well, he has done a 3 lead ECG on her and found inverted T waves, consulted with RV1 who is not too concerned, Murray has spoken to Darren who said to put Calia in the ambulance and take her to False Bay Hospital, Murray does not need to fetch his partner but control needs to make an OB entry and T.Theron is aware - CMR GO |
| 27 Jan 2021 - 14:38 - Received a call from Murray Sulter, Calia is not feeling well, he has done a 3 lead ECG on her and found inverted T waves, consulted with RV1 who is not too concerned, Murray has spoken to Darren who said to put Calia in the ambulance and take her to False Bay Hospital, Murray does not need to fetch his partner but control needs to make an OB entry and T.Theron is aware - Ashlee Alpes |
| 27 Jan 2021 - 11:25 - - Ashlee Alpes |
| 27 Jan 2021 - 11:25 - 0722474755 - accidental dial - Ashlee Alpes |
| 27 Jan 2021 - 10:44 - 0833913871 - elderly male cut his finger, unable to stop bleeding, asked if he was holding pressure - he said never mind, he managed to stop the bleeding, advised he can call us back if needed anytime - Ashlee Alpes |
| 27 Jan 2021 - 09:01 - 0833913871 - elderly male cut his finger, unable to stop bleeding, asked if he was holding pressure - he said never mind, he managed to stop the bleeding, advised he can call us back if needed anytime - Ashlee Alpes |
| 26 Jan 2021 - 19:24 - Received a call from 0732650667 saying his daughter has covid for 2nd time and oximeter is reading 75, wants to know if he should worry, he said she is still breathing normally, i explained that is low but could be a false reading, told him we could go out and asses but they are not clients, he said he will monitor - Ronald Windell |
| 26 Jan 2021 - 11:47 - 0216741111 - phoned to find out how to get her mom to Tokai Faircape from KH - advised she can use her discharge or she can try her Med Aid and see if they will pay for it - Ashlee Alpes |
| 26 Jan 2021 - 08:30 - 0824906469 - phoned to ask if we could help find out when her mom is going to be discharged, she cannot get through to FBH and has tried multiple times, she even asked SAPS to go through and check - I got hold of FBH quite easily and spoke to Sister Solomon who said she will phone the daughter when the mom is ready for discharge - relayed the info - Ashlee Alpes |
| 25 Jan 2021 - 19:01 - Received a call from Mrs. Meyer, she said she has been diagnosed with a UTI, unfortunately her brother forgot to pick her medication from Dischem before they closed and she is now not sure what to do about the pain, I offered to send out a vehicle and she said that she does not think that it is necessary at the moment and she will see how she goes through the night and if she gets worse then she will phone back. - Abi Bussio |
| 25 Jan 2021 - 10:12 - Received call from Mandy at Peers village healthcare saying one of the pts is having a MI, 2 mins later she phoned back and said we can stand down, family does not want help - Ronald Windell |
| 24 Jan 2021 - 16:14 - Call from 0834118553 asking advise re a friend who has been drinking a copious amount of alcohol and is now sitting with increased HGT of 15. Pt is a known diabetic and not a client. Advised caller to go through to casualty or to see their GP. - Ronald Windell |
| 24 Jan 2021 - 11:51 - Received call from Heidi on 0632940513. Her 9 year old Son has been bitten by a dog and was requesting information on a tetanus injection. Advised her to go to the Casualty unit for a Tetanus injection - Ronald Windell |
| 23 Jan 2021 - 22:41 - Metro Mr Brookman phoned to ask if we can assist with seizures in Redhill, ref 1318 - contact Kulsani 0629337694 - I was unable to make contact before he phoned back as I was dealing with multiple incoming calls and an MVA in St James - Mr Brookman phoned again, advised him I had not been able to make contact yet and asked if we were aware of the MVA -
?pedestrian involved - I advised we are aware and enroute, no reports of pedestrian involved on my side - asked if Metro would be able to service the call, he said he will make a plan, I did attempt to get through to the number afterwards but it did not want to ring - Ashlee Alpes |
| 23 Jan 2021 - 21:25 - Metro Mr Brookman phoned to ask if we can assist with seizures in Redhill, ref 1318 - contact Kulsani 0629337694 - I was unable to make contact before he phoned back as I was dealing with multiple incoming calls and an MVA in St James - Mr Brookman phoned again, advised him I had not been able to make contact yet and asked if we were aware of the MVA -
?pedestrian involved - I advised we are aware and enroute, no reports of pedestrian involved on my side - asked if Metro would be able to service the call, he said he will make a plan, I did attempt to get through to the number afterwards but it did not want to ring - Ashlee Alpes |
| 23 Jan 2021 - 09:58 - A3 vehicle check has been completed, vehicle has been washed, time check correct, crew for the day Tyron and Chris C - Monique Joubert |
| 23 Jan 2021 - 08:53 - A2 in service, crew Jacqui and Chris M time check completed - Monique Joubert |
| 22 Jan 2021 - 13:21 - Rv6 reports MVA, on the M3 as you turn off to Ou Kaapse Weg. A3 is pulling up behind RV6 now Will advise shortly if more services are required - Monique Joubert |
| 22 Jan 2021 - 09:21 - A4 in service, Crew Darren B and Angus - Monique Joubert |
| 22 Jan 2021 - 08:57 - Rv2 in service, time check done, crew Chris De Meyer - Monique Joubert |
| 22 Jan 2021 - 08:49 - Rv1 in service, time check completed, David Behr crew - Monique Joubert |
| 22 Jan 2021 - 08:32 - A2 Vehicle check is completed, time check done, crews Kin Yon and Chris Crouwkamp - Monique Joubert |
| 22 Jan 2021 - 05:17 - Rashieda from Kommetjie phoned, her husband is COVID + SOB, non clients, asked for a quote to get him to FBH, tried explaining we cannot quote on primaries, she asked what about the ambulance at FBH, but cut herself off and said or should I just take him privately. Advised her privately was going to be fastest - Ashlee Alpes |
| 22 Jan 2021 - 05:15 - ResQMedix phoned to ask for ALS for a COVID + pt at 67 Flamingo Road, OV - she cannot get hold of her crew and does not know why they need ALS, spoke to H.Giloi who said we need more info, we dont even know if the crew is still there, give it a few minutes and phone back to see if I can get more info = phoned Cornelia back, she is still unable to get hold of her crew, shje said BP 140/88, pulse 90 something and thats all she knows, told her without more info at this stage we are unable to assist - Ashlee Alpes |
| 22 Jan 2021 - 02:38 - Allison at 158 Clovelly Road, phoned to ask for advice on changing a subcutaneous saline drip, Dr Klemp has explained how to change it but they are nervous about changing it and getting air in the tubing, as the bag is now empty, H.Giloi made contact and is talking them through - Ashlee Alpes |
| 22 Jan 2021 - 02:23 - Metro Natasha phoned for the below OB entry at 00:07 - for a person who had a fit and cut her head - ref 0302 - 20 Mizar Crescent, Ocean View. She said the call was logged with them 00:23 - and she has been trying to get hold of them ever since and only managed to get hold of them now, when I told her that was logged almost 2hr ago she said I know, I have been struggling to get hold of them, asked her where her ambulances are, she said they are all running calls in Retreat, Spoke to H,Giloi before phoning onscene, he said check with onscene see if anything has changed and if not P1 hand in back to metro. Phoned onscene and spoke to the pt who said she had a fit over 2 hrs ago, hit her head on the tile, and it was bleeding very bad since it happened over 2hrs ago, asked if anyone was holding something on the wound. pt spoke to me fine. Phoned H.Giloi, who asked if I advised them to put something on the wound, which I did, he said to hand it back to Metro. Phoned Metro ( found out call was actually logged with them at 00:19) and asked to speak to Natasha, Natasha was on tea so I spoke to Irene and told her unfortunately we are unable to assist, Phoned onscene again and spoke to the friend and also advised the friend to hold pressure with a clean cloth, and that Metro will send her an ambo but I cannot tell her when - Ashlee Alpes |
| 22 Jan 2021 - 00:25 - 00:07 - Received a call from 0823798198 - asking if we can assist because apparently there is a person who had a seizure by 20 Mizar Close, OV and she has cut her hand and it hasn't stopped bleeding - on database no record of membership - he does not know if they are members - advised of private bill, and that I would need someone with the patient/family member to accept the bill - told him he could contact the metro ambulance service, 0219370500, he asked what about the ambulance that is stationed at FBH, advised him that is Metro, told him if there is private transport available it is going to be much faster then waiting for an ambulance - Ashlee Alpes |
| 21 Jan 2021 - 22:21 - Justin Pienaar phoned to report a old German Shepard like looking dog running on OKW between Silvermine and the hairpin bend towards Tokai side, he tried to catch it with no luck - asked if we could report it. I phoned the SPCA after hours number and spoke to Rochin, they said if someone was staying there and could keep an eye on the dog then they could try and make a plan to send someone out sooner but without eyes on the dog then they can try and send someone out in about an hours time or so - asked to also report it to the city centre as animal control falls under LE - phoned the number provided 0215961999 and logged the call with them on ref 1000925772 - informed H.Giloi - Ashlee Alpes |
| 21 Jan 2021 - 21:40 - Lana ER23 phoned to ask if we could assist with an SOB call in Bergvliet - Patio House, Unit 6, Eksteen Avenue - ?covid, when told by lana that her bus is on a covid call and will have to clean the caller and therefore will be delayed got very snippy with Lana and said "who said he has covid?" and didn't answer COVID questions - spoke to H.Giloi who said to hand it back - Onscene contact Desiree 0785366808 - ref 1109 - Ashlee Alpes |
| 21 Jan 2021 - 20:19 - 0817936231 - phoned to say her and her daughter have been vomiting since 4pm - all the chemists are closed - her family don't have anything to drop off - advised her we can come out but if we give anything it would be through an IV and would have to be taken to hospital to be monitored. Advised her to maybe try asking on the local Facebook groups if she cannot come right elsewhere - Ashlee Alpes |
| 21 Jan 2021 - 20:06 - 20210121/15- mother of pt called back and said the daughter was experiencing pain behind the eyes - G.Craig who treated her was still here so got him to speak to her - said to watch her, it could be anything. probably would be best to take her to see a dr but due to time of night, she'd have to go to a casualty unit. they are not on med aid, Greg said they can take her to FBH but FBH don't have the required facilities, closest would be VHW or if they are happy with paying a private bill then to go to a private casualty unit. Greg then spoke to the husband as well, told them to call back if needed - Ashlee Alpes |
| 21 Jan 2021 - 14:21 - Received a call from Brooklyn from Metro EMS asking if we were able to assist with a call at Checkers in Muizenburg, the patient had injured his back while working. Dispatch phoned on scene (0628438316-Nicolas) and on scene reported that he had found the patient on the bathroom floor and that the police arrived and lifted the patient up and taken him to hospital. We contacted Mr Brooklyn and advised him of the situation. - Abi Bussio |
| 21 Jan 2021 - 12:34 - Received a call from Katesha at N1, they wanted to find out what areas CMR covers as well as if we accept medical aid - Abi Bussio |
| 21 Jan 2021 - 12:06 - Received a call from Mr Brookman at Metro EMS, for a known asthmatic having breathing difficult at 41 Alcor Avenue Ocean View. The Contact on scene is 0769987973 Nicollette. I called the on scene contact who advised me that Mrs Davids went ot FBH on Tuesday as she has flu like symptoms she was tested on Tuesday but has not got the results back yet. She was advised that is she becomes SOB she is to go back to hospital for further treatment, she is a known Asthmatic as well as HIV +. I asked if I may speak to the pt, I was advised that the pt has gone back upstairs as she is isolating from everyone. I spoke to Heath and due to the pt being able to walk upstairs alone, it is a p2 and to the call can be handed back over to Metro. I spoke to Mr Brookman and gave him the information I had received and handed the call back - CMR GO |
| 21 Jan 2021 - 12:00 - Received a call from Mr Brookman at Metro EMS, for a known asthmatic having breathing difficult at 41 Alcor Avenue Ocean View. The Contact on scene is 0769987973 Nicollette. I called the on scene contact who advised me that Mrs Davids went ot FBH on Tuesday as she has flu like symptoms she was tested on Tuesday but has not got the results back yet. She was advised that is she becomes SOB she is to go back to hospital for further treatment, she is a known Asthmatic as well as HIV +. I asked if I may speak to the pt, I was advised that the pt has gone back upstairs as she is isolating from everyone. I spoke to Heath and due to the pt being able to walk upstairs alone, it is a p2 and to the call can be handed back over to Metro. I spoke to Mr Brookman and gave him the information I had received and handed the call back - Monique Joubert |
| 21 Jan 2021 - 07:10 - A1 in service, crew Reihnard and Lorraine time check completed - Monique Joubert |
| 20 Jan 2021 - 20:21 - CSO phoned to ask if we could send an ambulance to Camps Bay, advised her we are in FH and Id have to ask my OM for permission but to give me the details and we can go from there, she said "oh so you do not respond to Camps Bay", I told her again that I'd have to speak to my manager, she said they tried all the services and were told to phone community medics, I told her we are not Community Medics and she said "ok" and hung up. Phoned back a little later to say that they got NC to respond - Ashlee Alpes |
| 20 Jan 2021 - 11:40 - Call from 0829229463 for a mva car into wall at Garden Emporium, while on phone she spoke to occupant of car who said its not necessary for us, her airbag did deploy - Ronald Windell |
| 19 Jan 2021 - 16:01 - Received a call from Linda 0812807376 for advice on what to do - 14 yr old daughter went down to the Somalian shop, the owner of the shop reversed over her foot. The owner of the shop has tried to assault the daughter on 3 different occasions - SAPS cannot help and they also are unable to give the pt a lift to the hospital. Caller has stated that she is unemployed and does not have private transport - advised her we are a private service and if we come out there would be a private bill, otherwise she can call the government ambulance service - she opted to phone them and I gave her the number - 0219370500 - Ashlee Alpes |
| 19 Jan 2021 - 13:13 - Accidental dial - 0832503452 - Ashlee Alpes |
| 19 Jan 2021 - 00:49 - Received call from Morne 0724472144 at 5 Dorian place, simonstown, has not signed up yet, saying his 12 yr old son has a temp of 38 and is vomiting, i said we will come out but will be a private bill, he said he will try get hold of his gp and phone us back - Ronald Windell |
| 18 Jan 2021 - 06:58 - 0731542508 Received a call from Wonderful form 20 Bennet close, Simons Town, Which is Simons Town Guest House, he explained to me that he has had a cough for the last week and last night he has a high fever and was not able to sleep. I explained that he will need to get into contact with his GP, he advised that he is seen at FBH. I looked up the membership and that membership is inactive from 14/10/2020. I explained to caller that I could send someone out if he was not able to get to FBH, but we are a private ambulance service and the starting price for ambulance transport is roughly R2000. Caller advised that he was not able to afford that. I advsied that the other alternative is to contact 112 from his cell phone. I advised him that it is not wise to use public transport in his currently condition and those are some COVID Signs and if he had t he would be spreading it to unknowing people. Caller advised that he would try calling 112 - CMR GO |
| 18 Jan 2021 - 06:43 - 0731542508 Received a call from Wonderful form 20 Bennet close, Simons Town, Which is Simons Town Guest House, he explained to me that he has had a cough for the last week and last night he has a high fever and was not able to sleep. I explained that he will need to get into contact with his GP, he advised that he is seen at FBH. I looked up the membership and that membership is inactive from 14/10/2020. I explained to caller that I could send someone out if he was not able to get to FBH, but we are a private ambulance service and the starting price for ambulance transport is roughly R2000. Caller advised that he was not able to afford that. I advsied that the other alternative is to contact 112 from his cell phone. I advised him that it is not wise to use public transport in his currently condition and those are some COVID Signs and if he had t he would be spreading it to unknowing people. Caller advised that he would try calling 112 - Monique Joubert |
| 17 Jan 2021 - 21:22 - Received a call with Teri-Lin 0826514104 her grand daughter seems to have something in her eye which is very uncomfortable. I asked if they have flushed it in any way. They advised that they rinsed using an eye bath, they then tried flushing with Eye drops. I advised that I can send someone out if caller would like, the medic could try again to flush the eye usually with sterile water. however im not 100% sure it would help if they have already tried. The problem with sand in the eye is that it can often scratch the eye lid and that is what is usually irritated. Caller advised that they would chat and give me call back . - Monique Joubert |
| 17 Jan 2021 - 15:05 - Received call telecare from for 81 Highway Rd, all in order - Ronald Windell |
| 17 Jan 2021 - 12:56 - Received a call from Telecare requesting us to do a declaration in Sunrise Boulevard, Muizenburg. We told them that we unfortunately have no vehicles available. - Abi Bussio |
| 16 Jan 2021 - 19:03 - Received a call from Andrew from Netcare 911 asking us to assist with a primary call in Muizenberg for a 34 year old male having breathing difficulty and is covid positive. He is on Momentum Health. I advised caller I would have to check availability and asked him to hold the line. I contacted Heath who advised to rather decline for now due to current running call and if they call back in a few minutes and we are available we can accept call - Monique Joubert |
| 16 Jan 2021 - 18:47 - Ronnie handed over dispatch to Monique, Current crews Rv1 Greg M, Rv2 Heath, A2 Andre and Tracy, A3 Fiona and Khumbulani, A4 Greg C and Angus - Monique Joubert |
| 16 Jan 2021 - 13:51 - Received call from Mrs Lewis saying 0217825364 saying her husband fell down stairs and is bleeding from back of head, asking for medicross number, told her we can come our but she wants a doc. Told her they are closed but she wants to try. 2 min later she phoned back, told her i will send a ambulance because she said he needs stitches, she said she will take him in her car to CMC - Ronald Windell |
| 16 Jan 2021 - 05:17 - Power outage telecare activation- 81 Highway Mrs Glynn, - 34 Trafalgar Place - Mrs Jones (on machine note - power fail) - Lindi Bredenhann |
| 16 Jan 2021 - 00:47 - R Prinsloo injured ankle on call number 20210115/15, still able to work. Did inform T Theron. - Lindi Bredenhann |
| 15 Jan 2021 - 19:57 - Metro Mr Harris called for pt having seizures at 14 Neptune - known epileptic - O/V Ref 1999 TEl 0723067252 I spoke to Natasha on scnene - pt is sleeping - I called Metro and advised will have to disp Metro veh. - Lindi Bredenhann |
| 15 Jan 2021 - 09:50 - Rv1 called in service and time check was done, crew is Melanie - Monique Joubert |
| 15 Jan 2021 - 07:00 - Accidental Telecare activation - Mrs Hammilton, 7 Kommetjie Boulevard - Wireless rd Kommetjie - CMR GO |
| 15 Jan 2021 - 02:33 - Accidental Telecare activation - Mrs Hammilton, 7 Kommetjie Boulevard - Wireless rd Kommetjie - Lindi Bredenhann |
| 14 Jan 2021 - 21:18 - Charmaine called 0730712622 - stomach cramps - nausea, felt like she wanted to have diarrhea but nothing yet, sweating. Earlier today she took Med lemon and ACC for her sinus and it was shortly after this the symptoms started. She is now doing better but was a bit concerned. She has never taken ACC before - I explained to her there is always the possibility that she might have had an reaction due to the medication and taking them together, maybe something she ate but I also explained that some of the symptoms unfortunately also are possible symptoms of Covid. I advised her to monitor herself (if any distress to call us again) if she still have symptoms in the am to phone her dr immediately. Med hx hypotention. - Lindi Bredenhann |
| 14 Jan 2021 - 18:55 - Received a call from Bianca, she was very stressed they have just been involved in an MVA, her partner is complaining of sever Neck pain. Her contact number is 0765558809. Caller was very stressed I tried to give her the correct number to call and she started panicking as she did not have anything to write on and then put down the phone. I called her back and tried to calm her down, she apologized, I advised that there was no need, I managed to find out which road they are on which is Ring Road, which changes into Central Boulevard, Cape Town International. I advised her that I would make the necessary phone calls and they will be contacting her to get more information. I called ER24 who advised me that they did not have vehicles available. I called Netcare 911 they gave me ref# 5510 I called Fire and rescue and spoke to Abigail, I called MEtro EMS spoke to Lisa who advised they will dispatch ref# 1924. I tried to call caller back but her phone was busy - CMR GO |
| 14 Jan 2021 - 17:43 - Received a call from Bianca, she was very stressed they have just been involved in an MVA, her partner is complaining of sever Neck pain. Her contact number is 0765558809. Caller was very stressed I tried to give her the correct number to call and she started panicking as she did not have anything to write on and then put down the phone. I called her back and tried to calm her down, she apologized, I advised that there was no need, I managed to find out which road they are on which is Ring Road, which changes into Central Boulevard, Cape Town International. I advised her that I would make the necessary phone calls and they will be contacting her to get more information. I called ER24 who advised me that they did not have vehicles available. I called Netcare 911 they gave me ref# 5510 I called Fire and rescue and spoke to Abigail, I called MEtro EMS spoke to Lisa who advised they will dispatch ref# 1924. I tried to call caller back but her phone was busy - Monique Joubert |
| 14 Jan 2021 - 17:12 - Received a telecare for 81 Highway road Fish Hoek for Mrs Norma Glyn, managed to contact her via landline there is no emergency, telecare activated due to power outage. - Monique Joubert |
| 14 Jan 2021 - 14:30 - Jaco from ER24 requesting assistance for a call in retreat, I advised that I currently did not have any vehicles on that side and would not be able to assist - Monique Joubert |
| 14 Jan 2021 - 13:38 - 13:07- phoned Alpha 2 to advise that they need to please fetch RV5 from red circle, while they were on the first bend of Ou Kaapse coming from Tokai side.
13:13- realized crew had come over the mountain to stop at the shell garage without advising control
after that crew were advised not to worry about collection as we were under the assumption they were on the other side of Ou Kaapse, after speaking to Darren Zimmerman he instructed that Alpha 2s crew had to go and fetch Response 5 as the crew do not get to dictate orders as an instruction was given.
13:26- Phone call was made to crew as instructed by Darren Zimmerman that they will be going to collect the vehicle. - Abi Bussio |
| 14 Jan 2021 - 12:41 - last call was for Cape Point Restaurant - Monique Joubert |
| 14 Jan 2021 - 12:40 - Received a call from Mr Harris at Metro EMS, for a 27 year old male having active seizures, TOC 12:29 ref # 1323. On scene caller Tracy 0217809200. I called the on scene caller who advised me that we can cancel the call as the pt is not conscious and talking and family have said no medical assistance is required - Monique Joubert |
| 14 Jan 2021 - 08:56 - Rv1 in service, time check completed, and crew David BEhr - Monique Joubert |
| 14 Jan 2021 - 08:51 - A2 in service, Time check completed and crew Kim Yon and Rosario Van Der Merwe - Monique Joubert |
| 14 Jan 2021 - 08:51 - Rv2 in service, time check completed and Chris De Meyer crew - Monique Joubert |
| 14 Jan 2021 - 08:50 - A3 Booking is service, time check completed, crews Murray Sulter and Chris Crouwkamp - Monique Joubert |
| 14 Jan 2021 - 08:50 - A4 in service, time check completed, ans crews Lance Lancaster and Darren Barnard - Monique Joubert |
| 13 Jan 2021 - 07:00 - Received call 0832699060 @23:02 asking advice about the sats on their sats prob which is between 89 and 97% on their 80 yr old mother, i told them if she feeling ok and not in distress she should be fine, they said they have a Drs appointment today and will take her to gp - CMR GO |
| 13 Jan 2021 - 07:00 - Received call 0832699060 @23:02 asking advice about the sats on their sats prob which is between 89 and 97% on their 80 yr old mother, i told them if she feeling ok and not in distress she should be fine, they said they have a Drs appointment today and will take her to gp - Ronald Windell |
| 13 Jan 2021 - 01:07 - Missed call from 0217827541, phoned back, says unavailable - Ronald Windell |
| 13 Jan 2021 - 01:06 - Received missed call from 0217827541, phoned back, says unavailable - Ronald Windell |
| 13 Jan 2021 - 01:06 - Received missed call from 0217827541, phoned back, says unavailable - Ronald Windell |
| 12 Jan 2021 - 14:34 - 0721720828 w/up call - pocket dial - Lindi Bredenhann |
| 12 Jan 2021 - 09:06 - Gary called 0722088212 for his mom she had a fall about a week ago - would like us to redress I explained about wound care and no longer medical emergency - I advised on Denischka Uys and Warrens pharmacy for wound care. He understood. - Lindi Bredenhann |
| 12 Jan 2021 - 07:28 - RV2 out duty to Red Circle for service - Lindi Bredenhann |
| 12 Jan 2021 - 01:10 - Mrs English was taken to hosp on 20210107/11 - Ronald Windell |
| 12 Jan 2021 - 01:09 - Received call from Mrs English 0845506025 who is in Protea Ward, VPH asking for us to fetch her, couldn't understand why she wanted us to fetch her, told her I would phone her back. Phoned VPH and spoke to Sister Gomeni who said she had been given meds to sedate her for the night so is probably confused and that we must not fetch her - Ronald Windell |
| 10 Jan 2021 - 15:34 - Margie @ ER24 phoned - requested assistance for a Covid + P2 call. Call declined - Chris Muir |
| 10 Jan 2021 - 15:25 - Received a telecare for Mr Barclay, 14 Valley Rd, Murdoch Valley. Mr Barclay activated in error. All is fine at the residence - Chris Muir |
| 10 Jan 2021 - 13:34 - Caller phoned in (0849681874) - Daughter had a covid test done on thursday. Pt has been phoned to say that she needs to redo the test as the test was defective. Caller wanted to know what caused that. I have informed caller to tell the patient to ask the lab when she retests as we are unable to provide an answer. - Chris Muir |
| 10 Jan 2021 - 11:44 - Phone call from Abigail - 0827011988. Caller is enquiring as to what she should do if she suspects her husband has Covid. Only symptom now is a temp of 37.8'C. I suggested that the pt contact his GP in the morning and the GP will advise if the patient should be tested or not. I have advised that the patient and the caller isolate in the mean time. - Chris Muir |
| 10 Jan 2021 - 11:04 - Netcare reference for call 20210110/06 - 5079 - Chris Muir |
| 10 Jan 2021 - 10:22 - Phone call from Jonothan (membership number - 5064) - Callers wife tested positive 3 days ago. Pt now presents with body pain. Negative SOB. Caller stated that Pt was better when taking ibuprofen but has now run out. Caller advised to contact a friend or family member to obtain some ibuprofen from the pharmacy for them as we are unable to administer medication for pain in this instance. Caller advised that should pt experience respiratory distress that he should phone us immediately. - Chris Muir |
| 09 Jan 2021 - 20:07 - Received a call from 0731453018 I did not catch the callers name. from 31A Nerina Road Simons Town, She is experiencing sparkling lights in her left eye, and it is the strangers thing. I asked if she was experiencing any dizziness, or head ache or any other strange sensation in the rest of the body or is it isolated to her left eye, caller advised that it was only the sparkly sensation to the left eye. I explained that im not too sure what she would like us to do and in not sure this is a medical emergency. Caller then started screaming at me and telling me this is definitely a medical emergency and she has been a member of cmr since we started and she was going to contact Darren now as she knows Darren very well. I tried to calm caller down and explained that it would be different if there way any other symptoms, but caller then started telling me that I am the wrong person for this job and I didnt know what i was doing and this is a medical emergency. I tried to offer to send someone around to calm the situation but she put the phone down on me. I called HEath to advise of the situation and he gave her a call, he will now be attending to the situation as she has said she has a migraine, which was not advised to me in the conversation - Monique Joubert |
| 09 Jan 2021 - 18:58 - 0217890656 Candice from 6 Silvermine Village, she has an irritated eye and wanted to know what she should do. I explained that we usually only carry sterile water and saline solution which we would rinse the eye with but it sounds like she may need a medicated eye drop which is something we do not have. She said she will try rinsing the eye and see if that helps - Monique Joubert |
| 09 Jan 2021 - 17:19 - Received call from 13 sea cottage drive, noordhoek saying there is someone there with a dislocated shoulder, i said only a dr could put that back, she ok and put phone down, i tried to phone back to ask if she wanted us to come out but number was unavailable - Ronald Windell |
| 09 Jan 2021 - 16:43 - Received call from 13 sea cottage drive, noordhoek saying there is someone there with a dislocated shoulder, i said only a dr could put that back, she ok and put phone down, i tried to phone back to ask if she wanted us to come out but number was unavailable - Ronald Windell |
| 09 Jan 2021 - 15:25 - Revived call from cape point nature reserve ranger saying they have someone with severe abdo pain possible food poisoning, tried calling number on scene but no answer.
Spoke to Aslam from CPNP he said ppl dont want medical help, no need for us 0829735202 - Ronald Windell |
| 09 Jan 2021 - 14:30 - Received call from 25 disa ave, fish hoek, asking advise, says we were there last nite for her mom ?TIA, says her mom cant swallow water, told her i would get para to call her with advice. David phoned and gave her advice, she will call back if necessary - Ronald Windell |
| 09 Jan 2021 - 10:50 - Call from david at 106 Runcimans Drive asking if we could come out and leave a fluid and iv for a drip, there is a doctor on scene, handed call over to Heath who told caller to try Dischem first otherwise we would assist if they had no luck - Ronald Windell |
| 09 Jan 2021 - 10:27 - Call from Mrs Avery, 24 - 10 Ave, Fish Hoek, saying we took her home yesterday and everything is ok - Ronald Windell |
| 09 Jan 2021 - 05:18 - Received a call from Mr Farmer and Edner, they are both ill and are not feeling well, Mr Farmer is worse off and is feeling so so col, he has lots of blankets on. I asked if he was having any difficulty in breathing i was advised no. I advsied caller that they will need to get cold and flu meds once the shops open, these symptoms have to be treated like any other cold and flu, if there was a medical emergency not a problem we would step in. I advised taht if the situation get worse then pelasegive us a call again 0839915401 - Monique Joubert |
| 08 Jan 2021 - 17:11 - Received a call from Leigh- Ann Smoulders 0729307994 for a Motor Bike accident on the corners of Kendal Road and Spaanschemar RIver Road Constantia, Peoples Church being the reference point. I called Fire and rescue, spoke to Wayne he advised that he would dispatch, I caller Er24 they will dispatch with ref# 1088, Spoke to Metro EMS spoke to Sandiswa Ref #16610 - Monique Joubert |
| 08 Jan 2021 - 11:40 - Declined a call from Europe assistance for a collapse in 5 HEron Circle Kommetjie, due to ambulance availability - Monique Joubert |
| 08 Jan 2021 - 10:17 - Received call from 0649430695 - No response from caller - Call sounds to be in a bag / or pocket - Attempted calling back - No response - Morgan Will |
| 08 Jan 2021 - 09:32 - Received a call from Europe assistance if we can assist with an ALS for a transfer with CPAP from Mitchelles Plain Melomed to Gatesville melomed, I advised that I only had one ALS available and was therefore not able to assist - Monique Joubert |
| 08 Jan 2021 - 08:37 - Received a call from Diana Goodwin 0836926924 they have been in contact with their son who has tested positive for COVID, he has been in an out of hospital due to COVID. HEr husband has not been well over the last few days but this am he woke up complaining that he is feeling aweful. he has gone back to sleep and his wife says his breathing doesnt look great but he is not complaining of breathing difficulty or chest pain. I advised that the first point of call would be the gp to get referred for testing. But if his condition changes or if he starts complaining of irregular breathing of shortness of breath to rather give us a call back and i will send someone to assess. - Monique Joubert |
| 08 Jan 2021 - 07:53 - Received a call from Bernadett 0836671056 48 Apollo way Ocean View. He sister is very ill and she needs an ambulance to get her to hospital. I explained that we are a private ambulance service and there would be a bill, and gave her the rough starting price for an ambulance is R2000, I advised her that the alternative is to contact the state ambulance services via 112 - Monique Joubert |
| 08 Jan 2021 - 07:04 - @02:25 declined P1 call SOB from E/A in Belhar - CMR GO |
| 08 Jan 2021 - 03:34 - @02:25 declined P1 call SOB from E/A in Belhar - Lindi Bredenhann |
| 08 Jan 2021 - 00:17 - 23:51 Tanya Tyndale-Biscoe mem 9947 - 0615877389 called wanting more info about her call earlier today (Dory swim school) Kommetjie Road - why we could not transport her son and why we said the hospital is on divert. She would also like to cancel her contract. I could not really advise much about the call , but that it is definitely logged on the system. She asked me to make a note and to get someone to pls contact her in the am.
From what I understand as per the notes -it does seem as if the hospitals are giving out mixed messages as they tell us as Ambulance services they are on divert but then tell the pt's they are not and can accept pt's - putting us in a very difficult situation and making it sound like we are lying to the patients/members. I made a note in diary. - Lindi Bredenhann |
| 07 Jan 2021 - 19:13 - Male caller 0833210089 his son cut his hand and would need stitches - I advised that we dont do stitches we can assist in stopping bleeding etc. He understood will try his GP or ER if not able to get hold of GP. - Lindi Bredenhann |
| 07 Jan 2021 - 19:03 - Received a call from Heidi 0632940513 she has a child with a broken finger and wanted to know if we could send someone to meet her between cape point and simons town, I advised her that it may be better to head straight to the gp at harbour bay. She asked for directions. I gave her directions and she put the phone down - CMR GO |
| 07 Jan 2021 - 15:42 - Received a call from Heidi 0632940513 she has a child with a broken finger and wanted to know if we could send someone to meet her between cape point and simons town, I advised her that it may be better to head straight to the gp at harbour bay. She asked for directions. I gave her directions and she put the phone down - Monique Joubert |
| 07 Jan 2021 - 08:52 - A3 radio check, 5/5 - Monique Joubert |
| 07 Jan 2021 - 07:10 - Received a call from Mrs Lindique 0730126398 member 9078, she is constipated, I asked if she has taken anything, she advised me she took one dose yesterday and today she has take Valiod as she was feeling giddy. I explained that that is going to confuse the process as the one wil encourage a bowl movement and the otherone stops a bowl movement. She should contact her GP and they can prescribe medication - Monique Joubert |
| 07 Jan 2021 - 07:01 - Female caller 0844865848 wanting to know if we come out to Parow - I advised our location - - CMR GO |
| 06 Jan 2021 - 23:17 - Female caller 0844865848 wanting to know if we come out to Parow - I advised our location - - Lindi Bredenhann |
| 06 Jan 2021 - 22:34 - Late entry : Sharon ER 24 called for call in crofters Valley Covid + M SOB - Ref 1393 - I advised her I would just need to check on our resources will let her know asap. - She then told me that she does have a vehicle at Constantia but we are closer - I spoke to H Giloi - for now to let ER service the call - if they call and they do need assistance while vehicle en route we can assist. - Lindi Bredenhann |
| 06 Jan 2021 - 12:53 - Received a call from Europe assistance for a call WESTERN CAPE, 28 Nxanxadi Street, Village 1 South, Cape Town, 7784, South Africa. the area is the back Of Khayalitsha, I advised that I did not have any vehicles available - Monique Joubert |
| 06 Jan 2021 - 10:46 - Received a call from Mrs Turner with regards to Mr Keller, she is not happy with his condition and wasted to know if we can send someone out to assess him. I advised her last night on the first point of calls as he is not having breathing difficulty. I advised her to get hold of his GP and if the GP would like him to be admitted they will need to arrange admission with a specialists. We are currently having lots of difficulty getting pts admitted due to covid facilities being full. I advised that it would be best to phone the gp and go from there. His SATS are 93%, he is not having difficulty breathing what so ever - Monique Joubert |
| 06 Jan 2021 - 09:04 - A3 in service Chris C and Murray time check done - Monique Joubert |
| 06 Jan 2021 - 09:03 - A4 in service, crew Lance and Chris M, time check done - Monique Joubert |
| 06 Jan 2021 - 08:44 - Rv2 in service, Chris De Meyer, on the vehicle and time has been checked - Monique Joubert |
| 05 Jan 2021 - 20:37 - Received a call from Mrs Turner, her partner Gavin Keller is 60+ and COVID + and his oxygen was 96 % all day but now at 90%, he is coughing alot but is not having breathing difficulty or chest pain. He has high blood pressure and over weight. I explained that the oxygen SATS are not the only only thing that we look at. a pt has to be having breathing difficulty as well as lower sats for hospital admissions. I offered to send someone out to assess and advise but call wanted more advice then anything else. I advised that it is best to treat the symptoms so if he is coughing he should take a lozenges or cough mixture. He should not lay on his back he should either be on his tummy, side or semi seated. If he starts complaining of having breathing difficulty or chest pain it is best for him to be checked out. Caller also asked if their medical aid would cover us. I advised that if we transport a pt due to a medical emergency then we bill the medical aid directly, but if the pt refuses hospital transport, then we charge a call out fee which is roughly R1000. I advised that they can call their medical aid directly in this situation but if he start having serious symptoms there can be a delay as the medical aid is not always based in CPT and often they will refer to NEtcare or ER24 call center and then they will often call CMR as they dont usually have ambulances to send to this area. Mrs Turner advised that she will call me back if the situation changes, she is at 40 Northshore Drive Lake Michelle 0845200971 - Monique Joubert |
| 05 Jan 2021 - 17:39 - Female caller 0836731718 called non meb non med aid husband SOB - have not yet tried Metro as she only have this number - gave her the number of Metro going to contact Metro - Lindi Bredenhann |
| 05 Jan 2021 - 16:32 - Karl 0834073553 44 Upper Kinrae Crescent FH called for his wife - Acute abdo - pt got home now lower R side pain moving across - also felt nauseous - while still on the phone the caller spoke to his wife - for now just going to monitor it and will call if not getting better. Pt still does have her appendix and on Covid symptoms only nausea onset now - Ronald Windell |
| 05 Jan 2021 - 12:48 - Female caller called wanting to know if we have a similar service in somerset west. Caller directed to EMO ambulance service in somerset west - Chris Muir |
| 05 Jan 2021 - 12:47 - Caller phoned (0721258629) to request that we test a pt for covid. Caller informed that we do not do testing and they are to contact their doctor. - Chris Muir |
| 05 Jan 2021 - 11:51 - Tanya has requested a copy of her mothers declaration form. Taryn's email address given to request copy. - Chris Muir |
| 05 Jan 2021 - 11:18 - Call from Charlene (0835990411) says that her father's SPO2 is 88%. She has spoken to Dr Rogers at CMC and he has advised that the patient is transported to CMC. Caller advised that Dr Rogers is to organise the bed and to get the accepting doctors name before we can transport - Chris Muir |
| 05 Jan 2021 - 11:17 - Phone call (0613106351) requesting assistance for Aghmad Daniel who tested poitive 1 January 2021. Pt now presenting with SOB and confused. Pt not a member. Caller advised to phone the covid hotline as pt is a government pt. - Chris Muir |
| 05 Jan 2021 - 09:23 - A2 en-route to Pete's auto to fix park light - Chris Muir |
| 05 Jan 2021 - 08:57 - Call received from Mrs Fraser - 0217851032. She has woken up with a swollen face. No respiratory distress, no swelling of tongue or throat, no pain. Pt advised to contact doctor. Pt stated that she is a state pt, advised to contact the pharmacist at her local pharmacy. Should she she begin having breathing difficulty she is welcome to contact us and we will send a vehicle to her. Pt happy with the advice. - Chris Muir |
| 05 Jan 2021 - 08:18 - Tanya 0781515991 called for Jack Lundon he thinks he might have pneumonia - for the last 2 day coughing, diarrhea, feeling lightheaded, they have not yet spoken to the GP. I advised caller to pls make contact with dr as there is a possibility of pt having pneumonia but some of the symptoms also mimics Covid 19. I did tell her I do not have a problem in sending a Vehicle but to pls first make contact with gp. She is going to do that and if need be will contact us again. - Lindi Bredenhann |
| 05 Jan 2021 - 07:28 - Brigitte called me for her father in Gordon Rd Fish hoek- he is Covid + diagnosed on 28 Dec now becoming delirious and slightly SOB needing to go to hosp. Non members - I asked her if she contacted Metro she said yes but currently no veh REF 0281. I also asked if called ER apparently they gave her our number - I did tell her that they also service that area. I followed up with Metro - they are just waiting for their vehicles to book in service and will then start dispatching. I called her back and advised what metro told me and told her to follow up with her ref and if no assistance to call back and I will see what I can do. - Lindi Bredenhann |
| 04 Jan 2021 - 23:36 - Progress ER24 - phoned to ask if we can assist with a ?food poisoning - vomiting, diarrhea and high temp - x2 patients - ref 1726 - Progress said they phoned about 10 min ago, ER24 have already tried to hand it to another service provider, and metro but they cannot assist, William French House (share a driveway with 46 Dorries Drive) contact onscene Fernanda 0846483705 - this sounded exactly like a call I had received roughly 3 hours ago, from Dorries Drive in ST, asking if we can come out because they thought we were drs - advised we are not - they asked how could they go about seeing a dr at this time of the night, advised them they'd have to go to the nearest casualty unit i.e TMH or CMC - spoke to H.Giloi who said to hand it back to ER24 - Ashlee Alpes |
| 04 Jan 2021 - 23:16 - Earlier - 0739040925 - called asking what to do - her 21yr old daughter has running stomach with bright green poop, she is shaking and is nauseous - she has given her OTC nausea meds - told her we can assess but if we give anything she needs to go to a facility - was advised (with help from L.Bredenhann) to give time for meds to work, make sure she remains hydrated, monitor her and contact her dr in the morning. Callers phone was about to die - she asked us what could the bright green stool be - told her it can be anything, could be something she ate, etc. Phone died while talking to her - Ashlee Alpes |
| 04 Jan 2021 - 23:13 - Earlier - 0739040925 - called asking what to do - her 21yr old daughter has running stomach with bright green poop, she is shaking and is nauseous - she has given her OTC nausea meds - told her we can assess but if we give anything she needs to go to a facility - was advised (with help from L.Bredenhann) to give time for meds to work, make sure she remains hydrated, monitor her and contact her dr in the morning. Callers phone was about to die - she asked us what could the bright green stool be - told her it can be anything, could be something she ate, etc. Phone died while talking to her - Ashlee Alpes |
| 04 Jan 2021 - 19:36 - 0645004939 - wanted contact number for metro ambulance - provided number 0219370500, his mom is weak and shallow breathing - has drank but hasn't eaten much and needs to go to hosp - advised hospital cannot refuse to treat her - Ashlee Alpes |
| 04 Jan 2021 - 14:48 - Amanda called from 28 Saturn Way O/V for her 24y son - SOB/ Tightness of chest/coughing/ vomiting and hot and cold. Was at dr on Saturday for SOB and Cough did not do a COVID test. Started getting worse last night - went to pharmacy today but meds not helping. Non member non med aid - did try dr again as per my advise as first port of call - dr rooms closed - Covid Hotline advised and Metro - I spoke to H Giloi - I logged the call with Metro and call the caller back - explained to her call logged under 1429 Ref she must follow up with them as they are not able to give me an ETA. - Lindi Bredenhann |
| 04 Jan 2021 - 14:40 - Dale member 9984 called - 3 days ago he had right sided chest discomfort / funny sensation as he put it. Normally very fit. BP 140/80 and pulse 63. Wanted to know if we can give him a diagnosed. I advised the caller it is very difficult without assessing him as it can be a couple of things. I asked him if he would like me to send someone out - he wanted to come down - I advised that due to Covid there is not always someone at the office and it is no problem at all to disp someone out. He then said he is ok at the moment - I told him to pls not hesitate if anything changes or he start feeling the sensation again - we would be able to assess and advise further. - Lindi Bredenhann |
| 04 Jan 2021 - 09:03 - A2 in service - Lindi Bredenhann |
| 04 Jan 2021 - 08:30 - A3 in service - Lindi Bredenhann |
| 03 Jan 2021 - 09:31 - A2 reports A.Yon is going to stand in for a couple of hours in place of K.Yon - has been arranged with Heath - Ashlee Alpes |
| 02 Jan 2021 - 21:00 - Received call from Old Age home in Plumbstead saying one of our clients a mrs venter needs to go to hosp for naucea, diohrea and vommitting, she is on a medical aid, i told him i could not find her on the database and it would be quicker to phone er24 as they are closer - Ronald Windell |
| 02 Jan 2021 - 18:28 - Karin Koch phoned on 0826540857 asking for advice what to do to bring a fevre down - she has an infection but not sure what kind -?staph infection - she was treating by dr cleveland and out on antibiotics but hasn't gotten better - she wants to know what to do to bring fever down - T.Theron contacted her - pt will see drs tomorrow morning - Ashlee Alpes |
| 02 Jan 2021 - 18:12 - Europe Assist phoned to ask to look at webdispatch for a call in Gugs, advised we are very far and don't have ambos available at the moment - Ashlee Alpes |
| 02 Jan 2021 - 14:50 - Received a call from 7 Cherry Place, OV. 2 pts have been beaten by SAPS with their guns, poles and wooden sticks with nails on - this happened 30 min ago but they only phoning now as SAPS would not let them in the house. She kept changing her story, both cant walk, one arm sore, others leg is sore, one's back is purple, one bleeding from head, 'loosing consciousness in his head" - advised we are a private service and there will be a bill , she said yes come, I told her I need to speak to the pt, she cannot accept a private bill on their behalf, she got someone to just say 'yes' on the phone - asked if she phoned Metro, she said they said they cannot send an ambulance, asked her who she phoned - she said she phoned FBH and they said they cannot send an ambo, advised her that she isn't supposed to phone FBH but metro on 0219370500 - she said she will phone - I contacted Heath Giloi who said if Metro do phone, to tell them, this is not a priority and give it back to them - Ashlee Alpes |
| 02 Jan 2021 - 14:02 - Call received ti say that Mr McConnell from 15 Dalton passed away in hosp on 31 Dec - Ashlee Alpes |
| 02 Jan 2021 - 11:00 - Cottage 21 Evergreen Muizenberg - accidental telecare activation - mrs badenhorst - Ashlee Alpes |
| 02 Jan 2021 - 06:58 - Received a call from 0843631741 for her friend at 99 GlenOak Road Glencairn. HEr friend has taken a bunch of pills and a bottle f wine and locked herself in her room, she is not letting anyone in and is still awake and talking. They have contacted SAPS. Caller wanted to know if we can send medical help. I advised that if the person was refusing any help we could not force our help however if her situation changes we can help. I advised that i will happily send someone who can assess and go from there. I asked caller if they are members of CMR, she advised me that they are not, I advised that we are a private ambulance service and there would be a private bill, I asked the caller if she was happy to accept a private bill, caller advised that this is not her family so no. I advised that because the person is still awake and talking that it would be a safer options to contact MEtro but to please contact us if the situation changes to please give me a call - CMR GO |
| 01 Jan 2021 - 19:57 - Received a call from 0843631741 for her friend at 99 GlenOak Road Glencairn. HEr friend has taken a bunch of pills and a bottle f wine and locked herself in her room, she is not letting anyone in and is still awake and talking. They have contacted SAPS. Caller wanted to know if we can send medical help. I advised that if the person was refusing any help we could not force our help however if her situation changes we can help. I advised that i will happily send someone who can assess and go from there. I asked caller if they are members of CMR, she advised me that they are not, I advised that we are a private ambulance service and there would be a private bill, I asked the caller if she was happy to accept a private bill, caller advised that this is not her family so no. I advised that because the person is still awake and talking that it would be a safer options to contact MEtro but to please contact us if the situation changes to please give me a call - Monique Joubert |
| 01 Jan 2021 - 19:46 - Received a call from Kirsten, her 14 year old daughter was bitten by something on her leg 2 days ago, it appears to be a spider bite. Her daughter has been feeling unwell and having horrible headaches as well as swollen groin glands, however she has also just started her period so could be from that too. The area of the bite is still red and the redness has spread a bit further then the bite area. Caller wanted to know if she coud wait until tomorrow to see a gp or should she rather go to a facility. I advised that I was not sure what the best route would be, I would speak to my paramedic and get back to her. I spoke to David, he advised that he was also not comfortable to say leave it and it would be best for her to rather try speak to a doctor at one of the hospital for safety reasons - Monique Joubert |
| 01 Jan 2021 - 06:59 - Received a call from Chris from ER24, requesting assistance in Hout Bay for a primary, I advised that we dont usually take those primary's as it is rather far and often there are other service on scene prior to our arrival - CMR GO |
| 01 Jan 2021 - 06:31 - Received a call from Chris from ER24, requesting assistance in Hout Bay for a primary, I advised that we dont usually take those primary's as it is rather far and often there are other service on scene prior to our arrival - Monique Joubert |
| 01 Jan 2021 - 02:51 - A4 advised that a Ocean view saps van has turned around and attending to person - Monique Joubert |
| 01 Jan 2021 - 02:50 - Have contacted SAPS they will dispatch a vehicle - Monique Joubert |
| 01 Jan 2021 - 02:50 - - Monique Joubert |
| 01 Jan 2021 - 02:49 - A4 advised that no medical assistance person looking for a lift says his life is on the line, have been asked to contact saps - Monique Joubert |
| 01 Jan 2021 - 02:48 - A4 has just been flagged down, he has already dropped his partner off, I have asked Greg to let me know if he requires assistance - Monique Joubert |
| 01 Jan 2021 - 02:29 - Received a call from Europe assistance requesting assistance for a primary call at 16 Station Road in Summer Greens, I advised that I did not have a vehicle available for that area - Monique Joubert |
| 31 Dec 2020 - 22:48 - Received a call from Tatesho from SIMS medical desk requesting assistance for and ambulance in Pelican Park, I advised him that we are not able to assist - Monique Joubert |
| 31 Dec 2020 - 06:57 - OV SAPS called for prisoner that was drunk earlier now complaining of /SOB - not accepting privt bill - I advised to call METRO - they are going to - CMR GO |
| 31 Dec 2020 - 01:12 - OV SAPS called for prisoner that was drunk earlier now complaining of /SOB - not accepting privt bill - I advised to call METRO - they are going to - Lindi Bredenhann |
| 30 Dec 2020 - 22:28 - Jonathan called for his uncle - Covid + 3 days ago ( 9 Levendal OV non members -wanted to know if we provide O2) I got the tel number and spoke to the pt's wife Marlene - She advised pt is coughing and SOB (breathing shallow) I could hear pt coughing in background. - She told me she is in the process of putting him in the car and taking him to the hospital - I advised her it is the right thing to do - but to please use the Covid entrance at the hosp. She was going to do it straight away. I then called Jonathan and advised him of the above. - Lindi Bredenhann |
| 30 Dec 2020 - 20:51 - Mrs Anderson called wanted to know how she can get a stool sample to Pathcare , she is a CMR member and the dr's tel message said to contact CMR in emergency. I explained to her that we assist the dr's with medical emergencies - I gave her Pathcare tel number and advised to call KH where her husband was admitted before as most of the hospitals does have on sight laboratories. (her husband had a staph infection before and she is concerned that he might have it again therefore wanting to send the sample in) - Lindi Bredenhann |
| 30 Dec 2020 - 19:02 - Rv2 called Tracy, he advised her on antihistamine and some panado and if anything changes to give us a call - CMR GO |
| 30 Dec 2020 - 17:53 - Rv2 called Tracy, he advised her on antihistamine and some panado and if anything changes to give us a call - Monique Joubert |
| 30 Dec 2020 - 17:46 - Tracy called 0827946762 her son has been stung by a scorpion, it did have big pinches and small tail, she wanted to know how best to treat the painful sting, I asked if i could get a medic to call her. I spoke to Ruwan and asked him to please give her a call - Monique Joubert |
| 30 Dec 2020 - 17:26 - 0827772161 female caller has an acute muscle spasm and was wondering if we are able to give her an injection, I adivsed her that we do not carry those type of injestions and if we had to give her anything for that we would have to take her to hospital. It would be best to get into contact with her gp and get him to prescribe it or even give it to her - Monique Joubert |
| 30 Dec 2020 - 08:24 - 0217830937 female caller wanting to know the cost of an ambulance to transport her daughter to hospital as she has COVID and is currently not in a good way at all - Monique Joubert |
| 30 Dec 2020 - 07:02 - Mr Lakey 0619029317 14 Orega OV called for his wife - Covid + -wife very ill, just lying in bed but is breathing - She is also diabetic they do not have a glucometer to test hgt . He did speak to Metro no ref number still waiting - I explained about billing and private service - for now not accepting - I did tell him I will follow up with Metro - I called Metro call logged under 0218 - They got it as SOB but not logged as P1 (they only log SOB P1 if known asthma/COPD etc). I then asked to speak to the supervisor. I spoke to Chantel - it is on the board no veh yet - they are now busy with shift change and she will definitely hand the call over to the next disp. She could not give ETA. I called the caller back and advised what METRO said - I again explained I can send someone - for now not accepting privt bill - - CMR GO |
| 30 Dec 2020 - 06:05 - Mr Lakey 0619029317 14 Orega OV called for his wife - Covid + -wife very ill, just lying in bed but is breathing - She is also diabetic they do not have a glucometer to test hgt . He did speak to Metro no ref number still waiting - I explained about billing and private service - for now not accepting - I did tell him I will follow up with Metro - I called Metro call logged under 0218 - They got it as SOB but not logged as P1 (they only log SOB P1 if known asthma/COPD etc). I then asked to speak to the supervisor. I spoke to Chantel - it is on the board no veh yet - they are now busy with shift change and she will definitely hand the call over to the next disp. She could not give ETA. I called the caller back and advised what METRO said - I again explained I can send someone - for now not accepting privt bill - - Lindi Bredenhann |
| 30 Dec 2020 - 02:27 - Accidental activation Mr Paul Rast 15 Afrikander Murdock Valley - all good no emergency - Lindi Bredenhann |
| 29 Dec 2020 - 20:59 - Scarlet 0728506146 her husband tested +for Covid and she went into isolation. Now she does have an headache, dizziness, vomiting and not really able to eat. Non member I advised her that she would first need to try her GP or otherwise contact the COVID hotline. Gave her the number. - Lindi Bredenhann |
| 29 Dec 2020 - 19:00 - Received a call from 0217854947 ? David, his mom is not doing too well and he wanted to know what he does in the event of an emergency situation, she is on Key Health medical aid therefore needs to go to a netcare facility. I advised that the hospital are under a great deal of strain at the moment but in the even of an emergency he can give us a call or take mom straight to a facility if she is stable enough to do so. - CMR GO |
| 29 Dec 2020 - 18:04 - Received a call from 0217854947 ? David, his mom is not doing too well and he wanted to know what he does in the event of an emergency situation, she is on Key Health medical aid therefore needs to go to a netcare facility. I advised that the hospital are under a great deal of strain at the moment but in the even of an emergency he can give us a call or take mom straight to a facility if she is stable enough to do so. - Monique Joubert |
| 29 Dec 2020 - 17:24 - Received a call from ? Marry-Ann 0732249148 she logged a call with MEtro EMS Ref#1822 for her dad who has been unwell since yesterday but he is now really having difficulty breathing, she called EMS twice and both times the call was still pending. I advised her that I can dispatch but could I please call them again and see if they have not dispatched a vehicle. I spoke to Ylandi and Metro EMS, who advised me that MEtro 42 was en-route. she could not tell me their ETA. I called caller back and advised her that they have dispatched but I would keep in contact with her and get and update - Monique Joubert |
| 29 Dec 2020 - 17:08 - Received a call from Rodger 0832557770 wanting to know if we are able to supply oxygen for COVID pts, I advised that our oxygen is medical grade oxygen and not for long term use, therefore we are not able to supply long term use oxygen. It needs to be done through a doctor and there are a few other pathways that it has to go through for the supply of oxygen - Monique Joubert |
| 29 Dec 2020 - 14:36 - 0825506909 Brenda, has a friend who was diagnosed with bronchial Pneumonia, he has been referred for testing but his doctor keeps telling him that it is not COVID, He has received a letter from his employer to say he needs to get tested due to the safety of his fellow employees. She wanted to know where would be the best place for testing as he is not well enough to sit in the long line waiting for testing. I advised her that as far as I know that that was the process at any testing facility, but it would be best to go early as they can only do so many tests per a day. the alternative if him going to a hospital, but the risk behind that is he will then be placed with persons who are PUIs - Monique Joubert |
| 29 Dec 2020 - 09:54 - Mrs Graham Telecare activation 47 Lakeshore Drive, Lake Michelle, all is well there is no emergency 0217852944 - Monique Joubert |
| 29 Dec 2020 - 08:34 - 0828474484 Debbie called one of the ladies that live on the property in her own space. She has had a head ache for e the last few days, now has diarrhea and last night appears to have had a temp, they are concerned that she might have COVID 19 and want CMR to come out and assess her and advise from there. I advised we are not able to help in that aspect, the first point of call would be her GP, I was then told but her GP is still closed. I advised that they will be open in a little while. the pt has not reported being in any breathing difficulty just not well. I then advised that she will have to be refereed to a testing station by her GP and go from there. - Monique Joubert |
| 28 Dec 2020 - 23:58 - Received a call from Aaron 0813591966 at 5 Carnation Road in Ocean View - his wife is 36 weeks pregnant, COVID + and was recently discharged from GSH, she is panicking and he wants her to go to hospital, he is happy for her to go to FBH - not clients of ours, advised private billing, call out fee of R960 and it goes up from there dependent on treatment and transport - asked if he had phoned metro ambulance services, he said no, told him he is welcome to try them and provided the contact number - his car doesn't work, it started giving problems today so private transport not an option - advised him, he is welcome to phone back if he doesn't come right but then will have to accept private bill. - Ashlee Alpes |
| 28 Dec 2020 - 23:54 - Received a call from Vuyo 0730818373 - regarding the COVID case at 46 Aquarius - pt is now P4 and he wants us to fetch the body, NC911 hasn't showed up since they started phoning at 6pm, told him I'd find out the exact procedure but to please follow up with NC911 and see where the ambo is. Advised that is not how it works - contacted H.Giloi for advice on how it works with COVID+ deaths - he said SAPS need to issue a Form 180 and a declaration needs to be done, then the family must contact the undertaker but to inform them it is a COVID case. I also followed up with NC, they told me that the call was cancelled, they'd take private transport as they were told there are no ambulances available. Relayed H.Giloi's advice to Vuyo, he said the form is filled out by SAPS already - he checked up with NC who said they are sending a vehcile but they are just very busy with COVID and will come out. Told him to keep checking in with NC and getting updates on where the ambulance is - H.Giloi told me that if he phones back later and NC still haven't showed up then we can assist. - Ashlee Alpes |
| 28 Dec 2020 - 22:12 - Received an SOS sms from Martin Smoulders - tried to phone him back, no answer. Phoned Ronel and Martin answered - ?virus on the phone - all is fine - Ashlee Alpes |
| 28 Dec 2020 - 21:02 - Estelle from NC911 called to see if we could do a COVID + SOB call in OV - they gave it to me as Kommetjie - ref 5651 - spoke to H.Giloi - he said to hand it back to NC - address is 46 Aqaurius Way, Ocean View - Ashlee Alpes |
| 28 Dec 2020 - 19:09 - Mr Venter called 0846211213 needs a script but his dr is on leave and not able to get hold of him. I explained we are not able to provide script - I gave him tel numbers of Medi Cross and Longbeach medical to try and see if they are able to assist him. - CMR GO |
| 28 Dec 2020 - 18:02 - Mr Venter called 0846211213 needs a script but his dr is on leave and not able to get hold of him. I explained we are not able to provide script - I gave him tel numbers of Medi Cross and Longbeach medical to try and see if they are able to assist him. - Lindi Bredenhann |
| 28 Dec 2020 - 14:30 - Netcare Lundi called for pt Covid + 86 Y old SOB - netcare RV4 was on scene requesting ambi and they dont have any available. I told him to please not take it off the board I would first need to see availability of veh and get auth. H Giloi and T Theron aware. I got the number for onscene - spoke to Lisa that advised me that they are going privt transport to hosp. Ref 5306 - Lindi Bredenhann |
| 28 Dec 2020 - 12:52 - RV1 reported he made a turn at FBH - Pt from call number 20201228/6 not yet taken to hosp. He did speak to Nicky Stepping Stones again. - Lindi Bredenhann |
| 28 Dec 2020 - 11:05 - Accidental Telecare activation - 28 Northshore drive - spoke to the nephew house sitting - all good - Lindi Bredenhann |
| 28 Dec 2020 - 10:31 - 0833006775 pocket dial - Lindi Bredenhann |
| 28 Dec 2020 - 08:11 - Mrs Lynn Smith's neighbor called from 11 Highgate - I then called Mrs Smith to find out what the emergency is. She said she still have the headache and her stomach is distended and sore (COVID + PT) - Greg was there the day before. I explained to her that what she is experiencing is some of the Covid symptoms and asked her if her dr prescribed meds - she said she did take it but not helping. She was hoping that Greg can speak to her dr - I advised he will come on shift I will speak to him and he will make contact with her. 0829581590 - Lindi Bredenhann |
| 28 Dec 2020 - 00:25 - Metro phoned for that ER24 call in houtbay - it is now a COVID + pt, CPR in progress and they have no vehicles available - spoke to H.Giloi who declined call, spoke to Mr Brookman - told him we cannot assist - he said 25 has stood free and will make their way, can we send a para? asked Heath, Heath said he'd prefer to keep the paras this side of the mountain - Mr Brookman was on tea when I phoned back - spoke to Jayson and informed him - Ashlee Alpes |
| 27 Dec 2020 - 23:51 - Watchcon phoned to check ETA for Liverpool Road, ER24 advised them we'd do the call - told them all ambos currently busy - gave call back to ER24 - Ashlee Alpes |
| 27 Dec 2020 - 23:48 - Mr Dawson messaged us to ask if FBH was open - advised I haven't been informed otherwise - he said he received a call from OV for a guy with a ?MI -- he advised them private transport to FBH is going to be the fastest. I then received a call about 30 min later from the son of the pt 0783900252 - who asked if we are going into OV tonight - told him we'd consult with SAPS and go from there - he said he thinks his father is having an MI - onscene number Ronald 0671075034 - spoke to wife of pt, she said pt has not been feeling well for the past week or so and has been having upper central chest pain for about 4 days, on Christmas Eve he blacked out - nothing has worsened with pt at the moment but the wife wants him to go to hosp as the pain is still there - advised we are private and there will be a bill, asked if she has phoned metro, she said no, gave the number. Asked if she had private transport, yes, told her it would be much faster if she loaded him in the car and went privately to FBH. Advised Heath of the above - checked with Mr Dawson, same info, sounds like the same call - they told him more information such as pt has facial droop since Wednesday after passing out - ?CVA and is sweating. Wife of pt said she'd discuss with her husband, what they are going to do. - Ashlee Alpes |
| 27 Dec 2020 - 23:41 - ER24 Natasha asked if we could assist at 21 Chapmans VIew, 85 Liverpool Street, Hout Bay with a PUI case - spoke to H.Giloi - he declined - Ashlee Alpes |
| 27 Dec 2020 - 21:44 - Received a call from Doreen on 0843330577, asking questions about her boyfriend who is covid + with a high fever - the line was very distorted and kept breaking up, asked for an alternative number to contact her on - she provided her boyfriends number on 0828567881 - tired that number - also very distorted and breaking up - attempted whatsapp call which was better but still breaking up - she wanted advice on what to do about his temp - got H.GIloi to make contact - pt to remain at home and she will medicate him - if any changes she will either call us or private transport to hosp - reset wifi to see if it improved line quality as per instruction - seems to be getting better - Ashlee Alpes |
| 27 Dec 2020 - 20:40 - call from 0834350497 - no one speaking on the other line - called back - voicemail - Ashlee Alpes |
| 27 Dec 2020 - 20:02 - received a call from 0829003143 - her cousin is COVID + and his sats have dropped below 83% - he is in plumstead, asked if we could assist, he is on med aid - advised that ER24 will be a lot faster then us as they are stationed at CMC in Plumstead, provided the number - she said they are in fh but on the way through to him - they are outside our office - left after I gave them ER24 contact number - followed up a little bit later, ER24 have dispatched an ambo - they are waiting for it to arrive - thanked for following up - Ashlee Alpes |
| 27 Dec 2020 - 19:02 - Earlier today while all CMR vehicles were on call Community Medics called for a call in Medowridge - I advised no vehicles available. - CMR GO |
| 27 Dec 2020 - 18:55 - Earlier today while all CMR vehicles were on call Community Medics called for a call in Medowridge - I advised no vehicles available. - Lindi Bredenhann |
| 27 Dec 2020 - 18:17 - Eric called for a female with a possible #to ankle /injury - at tunnel close to turn off to harbor Kalk Bay - I did advise will send veh and explain about privt billing - he said it was ok - shortly afterwards he called back and ask to cancel call as pt is going privt transport to facility. - Lindi Bredenhann |
| 27 Dec 2020 - 17:14 - Karen Esterhuizen called for her husband Covid + - they live in ST - currently he is SOB but still doing ok - she is just scared that he gets worse during the night - non members on discovery med aid and can also pay privt - I advised caller what to look out for and to keep him hydrated - - I also explained to her the current situation at the hosp - but to please not hesitate to call us if anything in his condition starts getting worse - Lindi Bredenhann |
| 27 Dec 2020 - 16:58 - Mrs Carter from Scarborough called - Mr Carter messed himself in his nappy and she wanted to know if we can come and clean him. I advised caller about FH home nursing and that that it would probably be best if they get a carer for him - over long term. I gave her the number, she is going to contact them. - Lindi Bredenhann |
| 27 Dec 2020 - 10:46 - Earlier today a male called called - he have fluid on the knee and he was advised that we can attend to it - he is taking his meds and it is not helping. I informed him unfortunately we do not do that kind of treatment it is something he would need to see his GP for or go to the ER. - Lindi Bredenhann |
| 27 Dec 2020 - 10:45 - Kobus 0840923627 non member called for his mom Covid + - she is very lethargic and not really keeping any food in. I advised to keep her hydrated and try to give her the necessary meds - I explained to him what to look out for - distress symptoms - I also gave him WC Covid hotline. - Lindi Bredenhann |
| 27 Dec 2020 - 10:21 - Accidental activation - 47 Lakeshore drive Lake Michelle - no emergency - Lindi Bredenhann |
| 27 Dec 2020 - 08:09 - Female caller not able to get hold of dr Du Toit - wanted info about Covid - her domestic tested positive over Christmas and they did spend +- 1 hour with her. They want to go to a birthday party today and to their farm up the line. Non of them are feeling sick and they have been staying in isolation for a couple of days over the weekend I gave them the Western Cape Covid hotline number and advised her to call them, as they are the correct people to advise. I did tell her that they would probably still need to quarantine. She will call the hotline. - Lindi Bredenhann |
| 26 Dec 2020 - 21:01 - Received call from 8 Forest Hill, Simonstown, saying she is worried her aunt is dehydrated, cmr was there earlier and pt did not show signs of dehydration, explained to her that if we put a drip up she will need to go to hosp, she said she will give her coke and fluids to drink and keep her at home - Ronald Windell |
| 25 Dec 2020 - 18:00 - 0827703763 - call but no one talking on the other side - phoned back twice - no answer - phoned listed home phone number, no answer - Ashlee Alpes |
| 25 Dec 2020 - 14:31 - Diverted call to RV2 0826100167 - Margaret looking for places to rent O2 - gave her afrox and eco med number - Ashlee Alpes |
| 25 Dec 2020 - 11:40 - 0721943309 - phoned and said her boyfriend clicked his back and it is sore - has happened a few times before - asked for advice on what to do as chiros and physios are all closed, advised her she'd have to go down to FBH if he is in pain and be seen to by a Dr - told her to stop trying to click it back "unlock" as she might do more damage then good - she stays in 1st Crescent and has private transport to go to FBH - Ashlee Alpes |
| 25 Dec 2020 - 08:36 - Received a call from Ferah asking how much it would cost to go to FBH - her sister is vomiting, has been vomiting during the week, has gotten better and now started again - advised we are a private service. She said they have phoned the government ambulance but no one has come yet, the don't have a ref number - 54 Flamingo OV - told her I would check up on the ref - phoned metro, no call logged to 54 Flamingo. Phone Ferah back, told her there is no ambulance booked for that address. She said she would relog the call, asked her if private transport is available, she said she can try and arrange - advised her I cannot give her an ETA for Metro but when she relogs the call she will get a ref number and it will update her as the call progresses - Ashlee Alpes |
| 25 Dec 2020 - 07:32 - Crew donned L1 for 20201225/2 - Ashlee Alpes |
| 24 Dec 2020 - 22:41 - Received a call from LAna at ER24 at 22:37 requesting assistance with a breathing difficulty in wynberg, I advised that I did not have any vehicles available and would not be able to assist - Monique Joubert |
| 24 Dec 2020 - 21:46 - 8 Plain Crescent, 0728757921 Husband slipped in the bath and knocked his back on the taps. initially wanted us to come out and then cancelled - Monique Joubert |
| 24 Dec 2020 - 21:01 - at approx 18:50 received a call from 93 Alcor way, ocean view saying they need a ambulance for a pt that we had been to earlier today and had signed RHT. Call earlier was through Europe assist. The crew told the ppl to phone Europe assist again if they need a ambulance. I told the caller we can come out but there would be a private bill, that they should phone the same ppl they did this morning and they would send us then they would not receive a private bill from us, they did not say what was wrong with the pt. I did not refuse to send a ambulance out. - Ronald Windell |
| 24 Dec 2020 - 06:50 - received a call from Mrs Carter, 5 Spingbok Road, we went to her husband who has been rather dehydrated, refusing to drink water and having issues urinating, this am he seems to have some loose stools and urinated next to their bed. When we went on Monday he refused to go near a hospital and it was advised that his GP get contacted. Mrs Carter wanted to know if she should give immodiame for his loose stools. I advised that it would be best to rather speak to his GP and it sounds like he may have a bit of an infection and he may need anti biotics, and he has only had one loose stool so rather hold off on the mediation until consulting with the GP - Monique Joubert |
| 24 Dec 2020 - 00:53 - Received a call from ER24 asking if we can assist with a primary call in Highberry, I advised I had never heard of that area, caller advised that it was near Blue Downs. I advised that we are based in the deep south of Western Cape and therefore not able to assist - Monique Joubert |
| 24 Dec 2020 - 00:52 - Received a call from Mardry in Scarbrough she wanted to know if a hot water bottle can make her temp go up, I said it can to a certain degree, she then explained that earlier she was feeling cold so she got a hot water bottle she now has a temp of 38.5. I advised that the hot water bottle may have a part in it but it sounds like she has a fever. She then asked what she should do, I told her that is she is feeling up well in the am she should contact her doctor. She said she usually goes to FBH but doesnt really want to go there as last time they messed with her meds. I advised that her options would be going to a private GP and Paying for FBH. I advised that if she wanted to go to a private GP it would be best to call first and not just go there as the gps have strict rules with any of the COVID like Symptoms and she would be asked to leave, It is best to call and advised what is happening and the GP will advised what to do. She then asked about where to go for testing, I explained that a doctor has to refer her for testing whether that be a gp or FBH. - Monique Joubert |
| 23 Dec 2020 - 21:44 - Received a call from Retshepile from ER24 asking if we can assist for a call in Elsies River, I advised that it is not an area we cover and we would not be able to help - Monique Joubert |
| 23 Dec 2020 - 21:43 - Received a call from Karen 0823781525, her daughter has cut her foot and requires stitches, she wanted to know if there are any doctors who are able to do stitches or would she need to go to a hospital, I explained that through Covid there are no longer doters doing after hours calls and they will need to go to a hospital. She then asked which hospital accepts her medical scheme, which is Momentum Gold standard Day to day network plan, I advised that i would call around and get back to her. I called mediclinic Constantiaberg, their system was doing its back up so would be offline for about 30 minutes. I called Kingsbury who advised that they do not accept that option, I called Ronderbosch who advised that it is not a medical aid but and insurance policy and they would have to pay at any facility they go to and claim back. I then caller Karen back and advised her of the out come and advised on the closest facilities - Monique Joubert |
| 23 Dec 2020 - 21:15 - received a call from ER24 for a 84 year old female who slipped and fell at the avenue hotel, I had dispatched the ambulance and was busy creating the call when ER24 called back to cancel as pt is alright and no medical assistance needed ref# E202012231371 - Monique Joubert |
| 23 Dec 2020 - 19:29 - received a call from Kendal 0732836318 her son has put something up his nose and they cannot get it out or see it any longer, she wanted to know what the best thing to do is, he is not having difficulty breathing or anything but doesn't really feel comfortable just leaving it there for the night. I advised that we would not really be able to investigate as we may push the object further into the nasal passage, it would be best to get him to a casualty department. Kendal did ask me how it is with COVID and Kingsbury as they have been there before. I explained that Kingsbury is very good any pt that has any of the signs and symptoms do not enter the building they go to a separate tent. She said she would take him there - Monique Joubert |
| 22 Dec 2020 - 22:37 - Scorpion sting call diverted to T Theron - advised accordingly. - Lindi Bredenhann |
| 22 Dec 2020 - 22:36 - Telecare Activation - 81 Highway rd - Mrs Glyn - no emergency - possibly went off due to power failure - Lindi Bredenhann |
| 22 Dec 2020 - 21:38 - Diverted call to T Theron - elderly lady in Masi - Covid + results Friday - very weak but currently in no distress - Advised to monitor keep her hydrated - but if anything changes - SOB disorientated etc to call again. They will also consult with GP at medicross in am. - Lindi Bredenhann |
| 22 Dec 2020 - 16:56 - Diverted call to T.Theron - Josh mem 5204 looking for a script for a ?infection - advised that Dr Walters is not here anymore - advised dr shani van der merwe - he will make another plan - Ashlee Alpes |
| 22 Dec 2020 - 12:45 - Checked in on 5 Peri Road - pt is doing much better after being propped up =- able to talk comfortably - dr Bell got back to pt and said SATS need to be 75% or lower to go to hospital - Ashlee Alpes |
| 22 Dec 2020 - 10:59 - Received a call from Chaley for her COVID + pt with double pneumonia who is SOB - as per her Apple Watch is SATS are in the 80s and she wants him checked out - he is able to talk, struggles slightly, he is lying down and weak. Advised to sit him up, prop some pillows behind his back and contact her GP - GP is Dr Bell, she says she tried on Saturday but Dr Bell just wants to admit him to CMC even though they are state pt - she is trying to get him to renew a script for antibiotics and he is not getting back to her - she phoned him now and is waiting for him to get back to her - I advised if he during the time he deteriorates or struggles to breathe worse then to please phone me back and I will send someone up - she is happy with that - informed T.Theron - Ashlee Alpes |
| 22 Dec 2020 - 10:23 - Received a call from Mrs Achibald phoned to confirm a booking for Christmas eve for a transfer to step down transfer from Tokai Faircape to Silvermine Village - she said a sister at Silvermine Village booked it - advised I was not aware of anything and there is no confirmed or TBC booking on our boards - advised her that because she does not have add on, there will be a free to bring her sister home - quoted her R1200 - she said med aid normally covers when she needs to go to hospital - advised med aids don't normally cover discharges but she can try and phone them to see if they will auth it - she said she would phone back if she needs us - she asked if the office would have any record of the booking - had to tell her multiple times that anything involving an ambulance would come through the emergency side as we need to take down specific details and make sure we have ambulances available - she said she phones the one number but can't get through to the office - gave her the office number 0217820606 - Ashlee Alpes |
| 22 Dec 2020 - 09:39 - Received a call from Captain Barnard, asking if we can take him through to 2Mil to have a pin removed from his toe that he had surgery on in Nov but he is not well and thinks it might be covid - advised him to please contact 2Mil and speak to them about the fact that he is not feeling well because they might not want him to come in for the appointment if he is sick or potentially ?PUI - he said he would phone them. - Ashlee Alpes |
| 22 Dec 2020 - 08:51 - Received a telecare activation for 10 5th avenue, checking to see if it works as she phoned on sunday for an emergency and it took us 10 minutes to pick up the phone - advised her to just check her machine as it would not take 10 minutes to pick up a phone - she said someone eventually picked up after she pressed the telecare like 5 times but at that point she had already phoned privately for an ambulance - she asked me what was the response time to pick up and I said we pick up when the phone rings, if the control centre is busy it will divert to someone else who would pick up - advised her to please get anton to have a look at the machine and make sure it is working - Ashlee Alpes |
| 22 Dec 2020 - 07:00 - 0761153909 called for her 4 y child fever spiked earlier today and now woke up again with fever. Mom trying to cool her down - did give her meds this afternoon but not now - will give her some meds now and monitor - Child does have fever, runny nose and stomach ?diarrhea / ears seems to be ok and tonsils not swollen. I did advise caller that obviously some of the symptoms does tick the covid list but it might also be that she just have some other underlying infection. If able to go through night and fever does come down but in the morning still does have symptoms to contact the dr - also to please call us again if needed during the night - I did advise possibility of having to go to facility and med aid and privt billing. - CMR GO |
| 22 Dec 2020 - 00:12 - 0761153909 called for her 4 y child fever spiked earlier today and now woke up again with fever. Mom trying to cool her down - did give her meds this afternoon but not now - will give her some meds now and monitor - Child does have fever, runny nose and stomach ?diarrhea / ears seems to be ok and tonsils not swollen. I did advise caller that obviously some of the symptoms does tick the covid list but it might also be that she just have some other underlying infection. If able to go through night and fever does come down but in the morning still does have symptoms to contact the dr - also to please call us again if needed during the night - I did advise possibility of having to go to facility and med aid and privt billing. - Lindi Bredenhann |
| 21 Dec 2020 - 15:54 - Received a call from NEtcare 911 Stolani asking to assist with a 70 year old female who collapsed, is COVID +, is at 11 Dabchick Quay Road. caller advised that the call is in marina da gama, when I looked up the address i saw that it is in the heart of Grassy park. I advised that we do not service that area due to the risks, but i would contact my ops manager and get back to him. he asked if he could hold the line. I spoke to Heath he was in agreement that we do not service that area and are to rather no accept the call - Monique Joubert |
| 21 Dec 2020 - 12:09 - A1 mechanical check and driven by Murray and Chris C - Monique Joubert |
| 21 Dec 2020 - 09:31 - A3 in service, time check completed Crew Murray and Chris C - Monique Joubert |
| 21 Dec 2020 - 09:31 - Rv2 in service, Chris De Meyer, time check completed - Monique Joubert |
| 20 Dec 2020 - 13:07 - 0834159275 female caller - called but then told me apologies she is going to cancel - it was for her friend with CA that had a seizure - I asked her if she really does not want met to send someone - she spoke to someone in the background and she then told me they are going to take her home. - Lindi Bredenhann |
| 20 Dec 2020 - 09:22 - RV2 in service / A3 in service - Lindi Bredenhann |
| 20 Dec 2020 - 07:19 - Serg Jantjies called for ?brother that was stabbed - Masi - he is cons but bleeding - I advised I can send a veh and explained non mem an if no med aid - privt bill - I also advised Metro as alternative option - he did not want to accept and said he is going to use privt transport. - Lindi Bredenhann |
| 17 Dec 2020 - 16:17 - RV5 reports fire started, shacks alight, running into the wetlands - call kept diverting to 107 - phoned kommetjie road fire, they have just received the call from fire control can see the fire from the station, they will send vehicles out - Ashlee Alpes |
| 16 Dec 2020 - 22:51 - Received a call fro Rodger, 0837743630 he has been treated under Dr VAn for a UTI he has now been having problems passing urine and was calling us to find out what the best option for treatment. I advised that out paramedics will not be able to help with the urination thing, but they can come and assess and go form there, but if anything further is required he will need to go to a hospital. HE advised that he was not on a medical aid and that did answer his question. He wanted to know if FBH would be able to assist. I advised that as far as I was aware they would but it is not a good idea to drive there himself if he is not feeling well. He said his partner will be driving him. I asked if he was sure, he said yes he would be fine just wanted to know what the best option would be - Monique Joubert |
| 16 Dec 2020 - 22:48 - Received a call from MEtro EMS, I advised that I was not currently able to assist as my vehicles are all busy on calls. I was then advised but they only have 5 ambulances available to them. I advised Andile that I do Understand but I did not have any available at present and cannot commit to the call - Monique Joubert |
| 16 Dec 2020 - 07:01 - CAlled Abdul back to make sure they are alright, he said they have loaded dad and almost at hospital - CMR GO |
| 15 Dec 2020 - 23:11 - CAlled Abdul back to make sure they are alright, he said they have loaded dad and almost at hospital - Monique Joubert |
| 15 Dec 2020 - 23:00 - Received a call from 0623641196 Abdul? His dad is acting very strange, appears to not be able to form words, and not really himself seems that his tongue is swollen? Dad is known with Diabetics and they also think that his sugar is low, they have tried to test his HGT however it keeps giving them them the error message E-1 I looked it up for their type of machine and that means that there is an issue with the test strip itself. While explaining to the caller what the error message is, his uncle brought over another machine, that HGT reading is 13.7, I explained to the caller that this is a high reading and it was best that dad be seen by a medical staff member, I advised that I can send someone through, caller advised that they are not members and dad is a FBH pt. I asked if they had a vehicle, I advised that they could pop dad in the vehicle and drive straight to hospital as dad is still awake or we could call Metro EMS but there is no garentee as to how long that will take. Caller opted to drive dad to Hospital - Monique Joubert |
| 15 Dec 2020 - 19:05 - 0824143303 - whatsapp call, hung up. Found on databse, Mrs Lawson - Phoned back, it was an accident and everything is ok - CMR GO |
| 15 Dec 2020 - 14:56 - 0824143303 - whatsapp call, hung up. Found on databse, Mrs Lawson - Phoned back, it was an accident and everything is ok - Ashlee Alpes |
| 15 Dec 2020 - 07:02 - Allan called for his mom at Unit 2 Belvedere FH. He told me she is coughing and SOB - I could hear a female speaking to him in the background and I asked him if I can speak to her. I spoke to the carer who said the pt is coughing up more than normal phlegm. I could hear the pt speak to her in background as I asked if she was SOB. The pt then answered in full sentences that she is not SOB and when I asked if I can speak to her I was told she does not want to speak to me- as per the carer she has been coughing for more than an hour prior to the call, but it stopped now and now there is a lot of phlegm coming out - colour normal. I advised the carer that it is possibly due to all the coughing that its loosen up now and that is why its coming out more than normal. I advised that I can send someone out but best is to monitor and call again if there is any kind of distress. Pt not SOB and coughing stopped. I also advised if ?chest infection would need to speak to GP. - CMR GO |
| 15 Dec 2020 - 00:14 - Allan called for his mom at Unit 2 Belvedere FH. He told me she is coughing and SOB - I could hear a female speaking to him in the background and I asked him if I can speak to her. I spoke to the carer who said the pt is coughing up more than normal phlegm. I could hear the pt speak to her in background as I asked if she was SOB. The pt then answered in full sentences that she is not SOB and when I asked if I can speak to her I was told she does not want to speak to me- as per the carer she has been coughing for more than an hour prior to the call, but it stopped now and now there is a lot of phlegm coming out - colour normal. I advised the carer that it is possibly due to all the coughing that its loosen up now and that is why its coming out more than normal. I advised that I can send someone out but best is to monitor and call again if there is any kind of distress. Pt not SOB and coughing stopped. I also advised if ?chest infection would need to speak to GP. - Lindi Bredenhann |
| 14 Dec 2020 - 18:29 - 0876557388 rang and showed v2141821550000513974 - diverted before I could answer - went to missed calls and checked then it showed the other number - checked with T.Theron, rang 1x her side. Phoned back twice with no answer - Ashlee Alpes |
| 14 Dec 2020 - 12:50 - Received a call from Shaun on 0217861211. asking if we can bring the pt back from KH as he has been discharged, the caller is part of the body corporate and said he would underwrite the cost - advised him it would be roughly R2000, he said he will get back to me, he is trying to get hold of the family to bring him home - he said KH said they cannot organised him a taxi, told him about Care Transport and provide the number, he said he would get back to me - Ashlee Alpes |
| 14 Dec 2020 - 12:36 - T.Theron phoned to say RV1 followed behind pt to medicross fish hoek, fritz will take him home when he is done but only if they don't suspect covid, if they suspect covid to phone her back. RV1 called to say pt is ready to be taken home - Fritz said he will be there in 15 minutes - Ashlee Alpes |
| 14 Dec 2020 - 12:30 - received a call from 0793291057 no one talking on the other line - phoned back back - was the defib rep Goodman that phoned last week - advised I gave his contact details to my ops manager and if he is interested then he will contact him - Ashlee Alpes |
| 14 Dec 2020 - 10:38 - Have received 5 calls for a elderly female COVID+ that needs to go to hosp as she is SOB - we declared her husband yesterday while he was PUI - received the results today and both the husband and the wife are COVID + - pt is able to talk in full sentences and has been sob since yesterday - advised we are a private service and they would need to contact Metro, advised the number and explained how it would work - advised this to the first call Cameron 0610113212 - after that had 4 additional calls for the same pt - M.Will advised T.Theron and pt was put on the tracking list - Ashlee Alpes |
| 14 Dec 2020 - 08:30 - NC911 called us to ask if we could assist with a priority in Lakeside, pt on Momentum medical aid - advised we are incredibly busy and cannot assist (as per instructions on voicenote from D.Zimmerman, call turned down) - Ashlee Alpes |
| 14 Dec 2020 - 08:24 - 0727300075 - received a call from this number - someone was just humming on the line - no answer when spoken to - hung up, looked on database and couldn't find any details. Phoned the number back and went to voicemail, phoned back again, was answered this time but again the person is just humming - Ashlee Alpes |
| 14 Dec 2020 - 08:20 - 0823713384 - Robyn phoned for a homeless man who was lying on the bench at FH beach, he wasn't looking to well - ?COVID - he got up and walked onto the railway line direction town - Ashlee Alpes |
| 13 Dec 2020 - 18:52 - Received a call from ADT to reports an assault the original call is at 15 Europa Way in Ocean view but the incident is at number 30. I advised that the incident will need to be logged as they are not members of out unless someone accepts responsibility for a private bill as we are a private ambulance service. I provided the dispatcher with Metros Number - Monique Joubert |
| 13 Dec 2020 - 18:23 - Received another call from Jolene, 0769551871 She called earlier today requesting a Drip I advised her that we cannot just put a drip up there is processes for that and if we do she will need to go to hospital. She advised me that she is really not feeling well she has a cough and a post nasal drip and she is not really able to eat, she feels unwell and weak as if her bp and sugar are low. I asked Jolene if she is member of CMR, she said she is not a member, I advised her of billing and provided her with MEtro EMS number - Monique Joubert |
| 13 Dec 2020 - 14:59 - 0769551871 Joleen called she is in her third trimester and has a post nasal drip which is causing her to cough alot, she also feels like her blood sugar is dropping ans wanted to know if we could come out and put up a drip for her. I advised her that we could but if we did she would require to go to hospital, we cannot leave a drip up for a pt at home. She said okay she does not want to go to hospital to rather leave it - Monique Joubert |
| 13 Dec 2020 - 14:57 - Received a call form an adult female, unknown number, her husband dropped a piece of furniture on his foot and it is bleeding quiet a bit between the big toe and second toe. She Knows this is not a medical emergency but wanted to know what to do. I advised that it is a difficult area to do stitches is that is what is needed but it would be best to clean the wound and keep in clean and dry and dress it. If it continued to bleed then it would be best to go for stitches - Monique Joubert |
| 13 Dec 2020 - 14:48 - Received a call from Sister Karen at Constantiaberg Casualty requesting an ambulance to transfer a pt home to Hout Bay, I advised her that at this stage I did not have any resources available and would speak to my Ops manager and call her Back. I spoke to Taryn who said due to the low resources we are unable to assist this time. I called CMC back and spoke to sister Karen and advised that we could not assist at this time - Monique Joubert |
| 13 Dec 2020 - 11:03 - Received a call from Natasha at MEtro EMS, requesting assistance in Ocean View, I advised that we are currently not able to assist - Monique Joubert |
| 13 Dec 2020 - 09:49 - Received a call from Robert, we transported him on Friday after being discharged from Constantia for a operation he had. He has advised that the op site is still bleeding quiet a bit and he was advised by the Doctor to contact an emergency service to assist and maybe have him returned to hospital. I asked his which area he was in and he advised that he is in Hout Bay. I advised him that we are not able to assist in Hout bay at this stage but he should try contacting ER24. I gave him the contact number - Monique Joubert |
| 13 Dec 2020 - 09:41 - A2 in service, crews Lance and Rosario. Time check completed - Monique Joubert |
| 13 Dec 2020 - 09:40 - A3 in service crew Darren B and Chris C time check done - Monique Joubert |
| 13 Dec 2020 - 09:40 - Received a call from Christine Van Aswegen, member 9956 she has reported having diarrhea about 4 days ago and now since yesterday she started with nausea and vomiting, she is not able to keep anything down. I asked if she had taken anything for the symptoms, she advised me that she has not. I asked if she was able to get to a pharmacy to get some meds and see if that helps. Caller advised met that she is unable to get to the pharmacy. I advised her that was not a problem I can send someone her way but to please be advised that we are not able to give any medication and allow a pt to remain at home. If any medication is administered by us she will need to go to hospital and at this stage I cannot advise her which hospital will be able to assist her as they are all very full and may turn her away. Caller then advised that her daughter was actually on her way to her, so she will ask her daughter to get something from the pharmacy. I advised that if the meds did not help to please call and Il will send someone - Monique Joubert |
| 13 Dec 2020 - 09:32 - RV2 reports he is in service, Chris De Meyer time check completed - Monique Joubert |
| 13 Dec 2020 - 09:16 - Mrs Mersha (Hill), 082404747145, 4A Glenhurst road called for her tenant nausea vomiting very weak I asked her if I can speak to him. Jerad 0832160465 headache prev day - today nausea, vomiting, ++weak (no chest pain) - I explained that a lot of the symptoms are Covid related. Advised for now to self isolate, hydrate, and call the Covid hotline. There is a possibility that he might have to go for a Covid test depending on what they advise on the hotline. I advised the Landlord to pls not make direct contact - CMR GO |
| 13 Dec 2020 - 09:13 - Mrs Mersha (Hill), 082404747145, 4A Glenhurst road called for her tenant nausea vomiting very weak I asked her if I can speak to him. Jerad 0832160465 headache prev day - today nausea, vomiting, ++weak (no chest pain) - I explained that a lot of the symptoms are Covid related. Advised for now to self isolate, hydrate, and call the Covid hotline. There is a possibility that he might have to go for a Covid test depending on what they advise on the hotline. I advised the Landlord to pls not make direct contact - Lindi Bredenhann |
| 12 Dec 2020 - 22:11 - Earlier today I had a call from a lady about her one year old child with diarrhea for a week now - his nappy rash is so bad that she does not put a nappy on anymore but the diarrhea is just coming out all over the floor. I advised the caller to please take her child as soon as possible to a Dr or ER, one week is extremely long for a child and he is probably dehydrated and would need medication for what ever is causing the diarrhea. I explained to her I can send someone and also explained to her if we give meds or IV we would need to transport. She said they will go to CMC - I explained to her to call ahead - speak to casualty and advise that she is bringing the child in. I also made her aware that diarrhea is also one of the Covid symptoms there is a possibility that they might take him to that ward. - Lindi Bredenhann |
| 12 Dec 2020 - 22:04 - Earlier today I had a call form Jeremy his son got a splinter in his calf - been there for one day and now deeper under the skin and area around is very hard - also finds it difficult to walk - he has been trying to get it out with tweezers but not working - I advised him to take him to GP if possible as we will not be able to cut it out and he needs to be careful for getting in infection. - Lindi Bredenhann |
| 12 Dec 2020 - 20:46 - Crews: RV1 Greg M , RV2 Max, A2 Jess and Tarryn F - Rossario 9pm, A3 Thomas and Chris C, A4 Monique and Alex - Lindi Bredenhann |
| 12 Dec 2020 - 18:07 - A4 spray bottle is leaking due to hole in it. On return will change. - Lindi Bredenhann |
| 12 Dec 2020 - 14:52 - I received a call earlier from Deidre 0636926903 - she wanted to know if we received any calls for FH beach or Faerie Knowe area, her sister took her kids to the beach and she was suppose to be back home already - Deidre was not able to get hold of them on the phone. I advised nothing today also no reports of MVA's in the area. I advised her to contact Law enforcement as they have an office at the beach - I took her number and told her I will let her know if I hear anything from my side. About 15min later Deidre called back all is good her sister did not have her phone with her. - Lindi Bredenhann |
| 12 Dec 2020 - 09:47 - Pastor Renny 0815854225 called wanted to know about the increase in Covid cases and the protocols they have to follow at the church. I gave him the Covid Hotline telephone number and advised him it is best to speak to them as they will be able to answer all his questions, - Lindi Bredenhann |
| 11 Dec 2020 - 20:25 - Received call but no talking from 0722328255, phoned back, no answer - Ronald Windell |
| 11 Dec 2020 - 18:50 - 0829568619 female caller called wanting to know where they are able to get a tetanus injection - I advised accordingly - Lindi Bredenhann |
| 11 Dec 2020 - 18:49 - Lucy called for her neighbour - #shoulder in sling for +-3weeks - still in a lot of pain on Tramadol not subsiding - wanted to know if we can administer meds - I explained to her if we are able to the pt would need to be transported for observation at a facility. She also asked me about the cost I gave her estimate of LOC - and explained that the pt can always make an arrangement and does not have to settle it straight away. The problem is she cannot give auth as the daughter that lives in Australia deals with the pts affairs and she is not able to get hold of her now. I recommended sending an RV assess and then advise from there. She did consider maybe contacting Metro, I made an suggestion to call the pts doctor and see if he is not able to do a house call as their protocol differs from ours. I told her to pls not hesitate to call again as our first priority is the pt. She is going to see what she can do from her side. - Lindi Bredenhann |
| 11 Dec 2020 - 15:50 - Captain Alexander SAPS Kirstenhof called regarding DOA (?self harm) yesterday - inquired about the address as he needs to know where the docket needs to go to. I spoke to T Theron. Called him back and advise of address - he will be forwarding the docket to Simonstown. - Lindi Bredenhann |
| 11 Dec 2020 - 14:52 - Haylee 0725371189 called for her mother mrs Hurst - she have a PEC bag and they have noticed yellow fluid/substance leaking out. They are concerned that it might be infection. I advised caller can send someone to assess but if need be might have to transport pt as we cannot prescribe meds. She did make contact with the palliative care dr (Odell) she said she would come and have a look, she is going to wait for the dr to assess. I did tell her to pls contact us should the dr need any further assistance or transportation for her mother. - Lindi Bredenhann |
| 11 Dec 2020 - 10:35 - Male caller 0217854884 called for their tenant (they are members - could not find them on system) the daughter of the tenant cannot get hold of her father on the phone - he wanted to know what it would cost if they need to take him to hosp. He himself did not yet went to check on the tenant himself, first want to know the cost. I explained to the caller the estimate but it all depends on the LOC as we go from BLS to ALS. He said he does not think it will be ALS - I advised the caller I cant really say as he himself is not even sure if the pt is cons or what is wrong with the pt. I did advise the pt that if they are members the tenant will be covered for RV but the ambi will be additional cost. - Lindi Bredenhann |
| 11 Dec 2020 - 10:33 - Male caller 0217854884 called for their tenant (they are members - could not find them on system) the daughter of the tenant cannot get hold of her father on the phone - he wanted to know what it would cost if they need to take him to hosp. He himself did not yet went to check on the tenant himself, first want to know the cost. I explained to the caller the estimate but it all depends on the LOC as we go from BLS to ALS. He said he does not think it will be ALS - I advised the caller I cant really say as he himself is not even sure if the pt is cons or what is wrong with the pt. I did advise the pt that if they are members the tenant will be covered for RV but the ambi will be additional cost. - Lindi Bredenhann |
| 11 Dec 2020 - 09:27 - Crews: RV1 D Behr, RV2 C De Meyer, A2 D Barnard & Rossario, A3 M Sulter & C Crouwkamp, A4 L Lancaster & A Jekwa - Control L Bredenhann - Lindi Bredenhann |
| 11 Dec 2020 - 08:45 - Gareth 0827662575 called wanting to know if we do tetanus injections - His daughter got bitten by a dog on the hand - possibly also going to need stitches- advised best to go straight to the dr office or casualty unit. - Lindi Bredenhann |
| 10 Dec 2020 - 12:22 - 0733084294 male caller wanted to know how much an ambulance would cost to transport to false bay hospital. PT fell a few days ago and injured his shoulder - Monique Joubert |
| 10 Dec 2020 - 11:48 - 0712344837 Amber from Suicide Hotline is calling about a pt at 7 Royscon Road Lake Side who she is concerns about his well being. I advised that she will need to contact SAPS as well as the government service and got from there. If she required any further assistance to give me a call back and I would see if I could help - Monique Joubert |
| 10 Dec 2020 - 10:25 - 0829227654 Liouse called her neighbor took a fall and they are concerned about delayed concussion. I explained what the signs and symptoms are. I also offered to send someone out or contact her GP. Neighbor decided to keep and eye on her and if anything changed she would call us or her GP - Monique Joubert |
| 10 Dec 2020 - 09:37 - A3 in service, Fiona and Angus, time check done - Monique Joubert |
| 10 Dec 2020 - 09:35 -
Beth Turner, 21 Sea Side cottages, Peter Creese Way Fish Hoek, Telecare activation, there is no emergency. 0217821257 - Monique Joubert |
| 10 Dec 2020 - 09:15 - A4 in service, Greg C and Chris C time check done, heading to Chris' house to clean vehicle - Monique Joubert |
| 09 Dec 2020 - 10:59 - Mrs Badenhorst, 21 evergreen Muizenberg, telecare activation, I managed to speak to her on her cell and there is not emergency she is currently not at home - Monique Joubert |
| 09 Dec 2020 - 10:51 - Rv2 in service Chris De MEyer time check done - Monique Joubert |
| 09 Dec 2020 - 10:49 - RV1 in service Ruwan time check completed - Monique Joubert |
| 09 Dec 2020 - 10:47 - A3 in service Tyron and Jessica time check completed - Monique Joubert |
| 09 Dec 2020 - 10:46 - A2 in service Chris M and Jacqui time check completed - Monique Joubert |
| 09 Dec 2020 - 09:43 - A4 in service, current crew Greg C and Alex and time check done - Monique Joubert |
| 09 Dec 2020 - 09:29 - Telecare activation for Mrs Whitehead, 178 wood way Glencairn , they are just testing as they have had a problem with the unit - Monique Joubert |
| 09 Dec 2020 - 06:49 - Received call from Dr Anderson at fbh at 01h45 asking for a transfer to mowbray maternity for female 32 + 5 weeks, pre term, 2 cm dilated, metro ref 0444, told her i would phone her back. Phoned metro who said it is still pending, Phoned heath who said she must wait as we only have 2 buses on. Told her we are busy and would let her know when we have a bus. Phoned metro again at 03h45, they said it is still pending, but would upgrade it. - Ronald Windell |
| 08 Dec 2020 - 20:45 - Call answered by divert phone, Mrs Sampson asking advice on medication, she said she would phone pharmacy for advice - Ronald Windell |
| 08 Dec 2020 - 16:19 - A3 requested by management to Ozone Shockoloza offices, crews do not feel comfortable wearing level 1 ppe and will be donning Level 3 PPE - Ronald Windell |
| 08 Dec 2020 - 13:47 - Received call from Alan - 0824158195 - Query on transfer of his mother-in-law from VPH to Pinewood, Pinelands - COVID + needing to go home (4 days in hospital) Advised can quote on transport / Or he can contact her medical aid and see if they would cover the costs - He will contact her medical aid and enquire - Or call a closer service to that area. - Morgan Will |
| 08 Dec 2020 - 11:51 - Received telecare call from 178 wood way, glencairn, called number back, spoke to mr whitehead, who couldnt hear me but everything sounds fine - Ronald Windell |
| 08 Dec 2020 - 10:39 - RV5 mobile on 37627 to a body recovery at Millers Point - Ronald Windell |
| 08 Dec 2020 - 10:39 - RV5 mobile on 37627 to a body recovery at Millers Point - Ronald Windell |
| 08 Dec 2020 - 10:39 - RV5 mobile on 37627 to a body recovery at Millers Point - Ronald Windell |
| 08 Dec 2020 - 09:16 - 08:46 - Call taken by R. Windell from Mr. Watt - 0721797212 - Enquiring about a transport for his wife who has tested positive for COVID - Wanting her taken to Victoria Hospital - He has logged the call with Metro (no REF number given) and has said that if they are going to take 2-3 hours, that he would then call a private service to transport her. (No address obtained) from Lakeside. Ronnie got a quote from Bianca / Taryn / Heath of R3500.00 for the transport - To call Mr. Watt and ask Who has told him that she must got to hospital / Has he contacted Victoria Hospital and have they accepted her / Why is she needing to go in? - At 09:15 - Called Mr. Watt and call gone straight to voicemail. - Morgan Will |
| 08 Dec 2020 - 09:16 - 08:46 - Call taken by R. Windell from Mr. Watt - 0721797212 - Enquiring about a transport for his wife who has tested positive for COVID - Wanting her taken to Victoria Hospital - He has logged the call with Metro (no REF number given) and has said that if they are going to take 2-3 hours, that he would then call a private service to transport her. (No address obtained) from Lakeside. Ronnie got a quote from Bianca / Taryn / Heath of R3500.00 for the transport - To call Mr. Watt and ask Who has told him that she must got to hospital / Has he contacted Victoria Hospital and have they accepted her / Why is she needing to go in? - At 09:15 - Called Mr. Watt and call gone straight to voicemail. - Morgan Will |
| 08 Dec 2020 - 03:10 - Accidental telecare activation - 60 Lakeshore Drive, Lake Michelle - Ashlee Alpes |
| 07 Dec 2020 - 23:56 - 0824692463 - received a call from a Constable from Muizenberg SAPS asked if we could assist with a GSW head, pt is still breathing, struggled to hear the address - 3 Stormvoel Road, Seawinds. Told the constable that seawinds is far from us and to phone Metro - provided number 0219370500 - another call received from another constable for the same call - advised we have already been contacted, this constable was unaware we had already been phoned, asked if the call had been logged with Metro, he said yes, told him to keep an eye on the phone, he will get an SMS when there is an ambo on the way - told him unfortunately we cannot assist as we have no vehicles available - D.Zimmerman informed due to nature of call (GSW) - Ashlee Alpes |
| 07 Dec 2020 - 23:52 - Call from 0626546240 - no one was talking on the phone, line went dead. I phoned back, person couldn't hear me and hung up - phoned back again, caller wanted to know if we could come and look at her daughter, 26yr old female with fever, runny tummy, coughing, saw the dr this morning but was only given something to stop the running stomach - advised if we give her anything she will have to go to hosp - they are not clients, they asked if Med Aid would cover, advised if pt refused hospital transport, med aid won't pay and then they will be liable for the bill, caller spoke to pt - they said they'd transport privately with pt husband to hosp. - Ashlee Alpes |
| 07 Dec 2020 - 23:49 - 20:29 - Mr Brookman Metro Control phoned to ask if we could assist with an asthmatic call in Masi - line was very bad at the time, asked if I could phone him back on my line and hear if it would be better - phoned twice and both times I was told by the call takers that he was busy. At 20:55 Mr Brookman phoned back, advised I had phoned him back twice, details given - E141 Mbekweni Road, Masiphumele, 75 yr old female known asthmatic SOB and running stomach, ref 2786, IT 20:09, onscene contact BUsiswa 0716354566. Spoke to Busiswa, her mother has been SOB since this afternoon but she is able to talk in full sentences, has a runny stomach, asked COVID screening questions - yes to diarrhea, coughing, sore/dry throat, fatigued and weak as well as possible contact, her mother has arrived from the Eastern Cape a couple of days ago in a Taxi. Spoke to H.Giloi, he advised to hand it back to Metro as this is not a P1 call. Handed it back to Metro call taker Rushien and advised it is not a P1, and she said " really? even though it is a known asthmatic" to which I replied yes, she has been SOB since this afternoon and is able to speak in full sentences. - Ashlee Alpes |
| 07 Dec 2020 - 23:42 - 0217827777 - received a call from a gentleman who has a hand infection, he said his dr has said he needs to go through to FBH and be admitted for IV antibiotics and wanted to know what would be the best time to go - advised I have just had an ambulance leave the hospital and ask them quick, they said FBH quiet - advised caller - he then asked what should he packed - advised the essentials - Ashlee Alpes |
| 07 Dec 2020 - 18:45 - 0720402401 - phoned with regards to ?tetanus injection - 8 yr old bitten by dog, not bad - had a tetanus injection last year - R.Windell and I advised the caller that the tetanus injections last for a while - upwards of 5 years so the child should be fine - Ashlee Alpes |
| 07 Dec 2020 - 03:21 - Mike 0829384442 called about his daughter SOB -fever-cough wanted to know where she can go for a test. I explained to contact his dr and work from there as its best not just to arrive at a facility for testing, the dr will make arrangements. He was hoping I could just tell him where to go directly. I advised he can contact lancet, dischem, and try pathcare, but he would need to contact them first as it is not a good idea to just arrive. I explained to him even if we take pts to hosp (PUI) we have to arrange prior to arrival to hosp. CMR does not do testing, I asked him how she is now and he said she is not in distress - they calmed her down. I told him it was the right thing to do, but if in distress they can call CMR for assistance. - Lindi Bredenhann |
| 06 Dec 2020 - 21:32 - Mrs Anderson called about her husband - diarrhea - 4 x today - she is giving him re-hydrate - wanted to know if we would be able to do blood test - he recently had a super bug and was in hosp isolation for some time. She is scared it might be that again. I advised her unfortunately not, but she must continue to hydrate him and contact the dr in am. It might also just be stomach bug difficult to say - they both had the same food and she is ok, but it was also very rich food. If he get worse during the night not to hesitate to call us. - CMR GO |
| 06 Dec 2020 - 21:26 - Mrs Anderson called about her husband - diarrhea - 4 x today - she is giving him re-hydrate - wanted to know if we would be able to do blood test - he recently had a super bug and was in hosp isolation for some time. She is scared it might be that again. I advised her unfortunately not, but she must continue to hydrate him and contact the dr in am. It might also just be stomach bug difficult to say - they both had the same food and she is ok, but it was also very rich food. If he get worse during the night not to hesitate to call us. - Lindi Bredenhann |
| 06 Dec 2020 - 16:54 - Mr Brookman from Metro Control phoned to ask if we could assist - he has no vehicles available whatsoever and neither does ER24 - child knocked down, in Capricorn Park, child has been removed from the scene and into a house - complaining of back pain and unable to lift his head - potential spinal injuries - advised I have no ambulances available - he has none either, 42 has booked off as they came across the scene and it is apparently a family member of one of the medics - asked if LC01 can't help - he said he can try them but they don't have ambos - apologized but said unfortunately I cannot help - Heath informed - Ashlee Alpes |
| 06 Dec 2020 - 16:23 - A1 enroute shortly to the bottom of OKW to drop off the bag - Ashlee Alpes |
| 06 Dec 2020 - 15:46 - NC6 left their Vaccuum Mattress Stretcher bag behind - sheets and a thick tube inside - phoned the flight desk, spoke to Clinton, he said he'll inform them. RV1 reported that NC6 Andrew has contacted him, and they will make a plan - asked if we could meet halfway as they can dispatch a veh from N1 city side, A4 at the time was going to go to VPH, RV1 spoke to T.Vermaak who said unfortunately their pt is too unstable to wait to get the bag. I spoke to D.Zimmerman and asked what to do - while I was speaking to him, R.Prinsloo said NC6 Andrew said he could send an ambulance to meet them around the pollsmoor area - D.Zimmerman said that is good - Ashlee Alpes |
| 06 Dec 2020 - 11:55 - Received a call from 0722949590 asking if her son needs stitches - she is camping and they are currently in Robertson, she wanted to know if she could wait until they get back and go to CM, advised her that it would be best to sort it out at a hospital close by to where she is, instead of waiting, there is a Mediclinic in Worcestor - she asked if we could look at a picture and see if she needs to go get stitches - advised that she can send a picture through and i will get one of my paramedics to have a look at it based on the picture - R.Prinsloo was at the office, he looked at it and said it would be best if she gets stitches - advised the caller as such - Ashlee Alpes |
| 06 Dec 2020 - 10:01 - Telecare activation for Mrs Graham, 40 Lakeshore drive - she is out for the day - Ashlee Alpes |
| 06 Dec 2020 - 10:01 - Vivian van Eerden 0725221308 - says she is experiencing a pain in her sternum up towards her neck - she is known with Chrons but wants to know if this is anything she should worry about - T.Thomas took the call as I was on another call - he offered to send a veh out, pt is currently sitting at Fran's Restaurant in Simon's Town - she said shes going to wait it out for an hour and if anything changes she will phone back - Ashlee Alpes |
| 06 Dec 2020 - 09:57 - 0622654213 - received a call saying there is someone who needs help as he is not normal - background noise very loud - struggled to hear what the caller was saying - pt is bleeding from the hand, he is trying to stab people - SAPS said they must phone CMR, caller said SAPS first said they cannot help but then said they are on their way - advised we are a private service and there will be a private bill - he said no, asked if I could give him the number of the metro ambulance service - he agreed - gave him the number 112/0219370500 - Ashlee Alpes |
| 05 Dec 2020 - 20:32 - Desire 0826644429 called for a bush fire that started - Glencairn express way - she was not able to get through - I phoned Fire spoke to Zolla they are aware of it vehicle been disp. - Lindi Bredenhann |
| 05 Dec 2020 - 17:38 - A4 Greg C reports - MVA Ou Kaaps en Buller Louw intersection - no injuries - no services required. - Lindi Bredenhann |
| 05 Dec 2020 - 17:15 - Female caller 0722182244 called for 2y girl that fell there is a cut just above the eyebrow - they were not able to get hold of a dr- I advised we can come out and assess - we do carry steri strips but if sutures are going to be required she would need to go to a facility as unfortunately it is not something we would be able to do - she asked in the background if they want us to come - she then said its all good they will monitor and if needed will take to facility - there is an ex nurse on scene. - Lindi Bredenhann |
| 05 Dec 2020 - 16:05 - Female caller 0791290047 called for pt that had an eye operation and heart failure and CVA - needs an ambulance - I asked the caller what are they needing a veh for - she said the pt was sleeping they could not wake her up but she is awake now - I asked if I can speak to the pt she said she does not think the pt can speak to me - Non mem non med aid - I did explain about a bill as we are a private service or gave the option of Metro -not accepting bill - Lindi Bredenhann |
| 05 Dec 2020 - 10:14 - SAPS FH - Const Martin called for a prisoner with a sore arm - I asked if they called Metro she said no - I told her I can disp but SAPS or pt will have to take responsibility for a privt bill - she is going to call Metro - Lindi Bredenhann |
| 05 Dec 2020 - 09:45 - Ocean View SAPS called for a suspect that was arrested - he has a injury to his head that is bleeding - I advised about billing for either SAPS or pt - or to try Metro - they have not tried metro - shortly after the call Metro phoned us I advised no veh - I then heard on the radio that they disp Veh 107? - Lindi Bredenhann |
| 05 Dec 2020 - 09:44 - Ocean View SAPS called for a suspect that was arrested - he has a injury to his head that is bleeding - I advised about billing for either SAPS or pt - or to try Metro - they have not tried metro - shortly after the call Metro phoned us I advised no veh - I then heard on the radio that they disp Veh 107? - Lindi Bredenhann |
| 05 Dec 2020 - 09:30 - telecare activatin 2 Hazelwood place Hazelwood park - not able to make comms with on scene number - phoned 2nd number on membership - spoke pts daughter she is almost sure it is the cleaner that pressed the button accidentally as her mom is at the shops and she is also not home. She is just going to double check with her mom - not to just yet dispatch any vehicles she will get back to me. Her mom is a bit deaf and does not always hear her phone ring. - Lindi Bredenhann |
| 04 Dec 2020 - 14:56 - RV2 off run - will pack over to RV6 / A3 off run will pack over to A1 - Lindi Bredenhann |
| 04 Dec 2020 - 14:47 - I tried to get hold of Redcircle no answer - A3 will be towed by Shane to base - Lindi Bredenhann |
| 04 Dec 2020 - 14:46 - RV2 called - standing close to A3 - clutch giving issues not able to get it into gear - I spoke to D Zimmerman if able to must try and get to the base - He is not able to get it into gear now - I advised he must pls contact Darren. - Lindi Bredenhann |
| 04 Dec 2020 - 14:26 - A3 reports that the vehicle broke down ?snapped fan belt - bottom Of Ou Kaapse Weg - close to entrance military base - they are going to make contact now with d Zimmerman and will send photos - crews are in a safe area - Lindi Bredenhann |
| 04 Dec 2020 - 11:18 - Accidental activation - 0217823592 81 Highway road - she plugged it back in - last night light started flashing - I advised her to pls monitor the machine and if there is any issues to call me - I will report it to Anton. - Lindi Bredenhann |
| 04 Dec 2020 - 10:29 - 10:28 - Received call from Rhoda at Longbeach Mall Security - 0217854573 - Security have found a male adult having what appears to be a seizure in the parking lot at the second entrance near Nedbank - While on the call - Rhoda cancelled CMR as the patient has told security that he does not want any medical assistance and is no longer having a seizure. - Morgan Will |
| 04 Dec 2020 - 07:18 - Helga did not phone back so I phoned - no answer - Lindi Bredenhann |
| 04 Dec 2020 - 07:17 - Late OB Entry Ashlee Alpes - received a call from Giovanni 0737303560 that someone put a message on the whatsapp group needing an ambulance - gave me the contact number Hendrick 0766182425 - spoke to Helga (wife of pt) who said he has been having indigestion like pains for a couple of days and now is having severe burning chest pain on his solar plexus /whole chest area with SOB - advised we are a private service but explained how it works - they didn't want our assistance so I offered to log it with Metro, they have private transport but if the ambulance can get there within 15 min they will go with Metro - logged with Metro as P2 on ref 0651 - call taker told me that because he has no med hx, it is logged as a P2. Phoned Helga back, advised that it is logged as a P2 and it is shift change, they won't be there anytime soon - offered again to send one of my ambulances and they said they'd phone me back - Lindi Bredenhann |
| 04 Dec 2020 - 02:41 - A3 off run until 9 am - as per T.Theron - Ashlee Alpes |
| 03 Dec 2020 - 21:20 - Received a call from Mrs Gold 0846931872 - asking for advice. Her 14 yr old son woke up at 6pm with a swollen cheek - not in any pain, hasn't eaten anything or been stung by anything - says his tooth feels weird/sore, she gave him comporal which is apparently only for 18 yrs and older? T.Theron spoke to Mrs Gold, they will keep an eye on it and see the dentist in the morning - Ashlee Alpes |
| 03 Dec 2020 - 21:04 - RV1 reports there is a car broken down on OKW - he's turning around to check - reported they are not broken down - stopped to look at something - Ashlee Alpes |
| 03 Dec 2020 - 18:40 - Female caller ?Ingrid 0823956460 called wanting to know who does animal rescue - husband / friend went up hiking Chappies with dog - now dog does not want to come down - just laying and panting - I advised to try SPCA or TEARS - she said she is going to go up now. I tried to call her back to advise her to try Metro /WSAR as they possibly might have someone on the mountain but I was not able to get through to her. (prior to calling her back I spoke to H Giloi for advise) I contacted Metro they are going to try and make contact. I kept on trying numerous times but got no answer - Eventually got hold of her - ask her to pls call Metro back as they need location info - Mr Glutto did speak to SPCA they dont have a stanby veh but he is going to make contact with her now and get the details of her husband that is currently with the dog. - Lindi Bredenhann |
| 03 Dec 2020 - 16:26 - 0823396165 testing phone line in case of emergency - Lindi Bredenhann |
| 03 Dec 2020 - 12:48 - DMC Murray have 1 x events radio - D Zimmerman aware - Lindi Bredenhann |
| 03 Dec 2020 - 12:01 - E/A Lance called for quote on BLS transfer BLS TMH to VPH rehab centre. As per B de Meyer R2827 - Quotation given to E/A - Lindi Bredenhann |
| 03 Dec 2020 - 10:57 - Mrs Bardernhorst telecare accidental activation , 21 Evergreen Muizenberg - Lindi Bredenhann |
| 03 Dec 2020 - 10:17 - A4 mob outduty cell phone charger - Lindi Bredenhann |
| 03 Dec 2020 - 08:10 - A1 and A2 outduty red circle - Lindi Bredenhann |
| 02 Dec 2020 - 19:04 - G.Craig sent a message to say his friend says there is a head on collision chappies HB side - contacted fire - they said their protocol is log with metro control - contacted metro control who had problems finding the call - Clint phoned back (fire control) and advised M6 ER24 is onscene - Ashlee Alpes |
| 02 Dec 2020 - 17:16 - 0844485289 - testing the emergency number - Ashlee Alpes |
| 02 Dec 2020 - 15:28 - A4 reported a coca-cola truck lost its load cnr of OKW and steenberg road, direction tokai - roughly 3 truck lengths but causing major back up, up OKW - spoke to traffic Officer Albridge who advised a traffic vehicle is onroute already - Ashlee Alpes |
| 02 Dec 2020 - 15:26 - Received a call from Xolani at NC911 asking us to assist for a priority case at 31 Ravel Street in Steenberg, for a 89 yr old female SOB, ref 5309, they have a bus mobile but they are coming from BBH and will be roughly 40 min still, call has been pending already for 20 minutes - spoke to onscene Desme on 0658627905, who said her mom's eyes rolled into the back of her head and she became ?unresponsive, they moved her to the floor where they said she is complaining of numbness to the left arm that is radiating down her left leg and pain on the left side of her back - last year she had pain similar to this and she was taken to Vic and diagnosed it as pneumonia - advised her we are a private service, have they tried contacting metro - she said her brother phoned metro, she doesn't have the ref but they are pensioners (this in reply to when I advised about private billing, NC gave me the call as private pts) advised her I will follow up with metro and check to see if they have an ambulance allocated and phone her back - spoke to Jocelyn at Metro who provided ref 1733 and advised that 72 is arriving onscene or very close by - phoned Desme back and advised her, gave her ref and contact number for metro in case she wants to follow up 0219370500, asked if I could cancel NC911, she said yes. Phoned NC911 and could not get through to Xolani so spoke to call taker Charlotte and advised accordingly, she said she'd relay the message. As I hung up Xolani phoned and I advised him of the situation. - Ashlee Alpes |
| 02 Dec 2020 - 11:15 - Received a call from FBH female ward requesting an ambulance for a transfer to LH - advised I have no ambulances available whatsoever at the moment - the sister asked me if the transfer will still happen today, advised her yes but cannot tell her when - she then asked 2-3hrs? I advised her again that we are extremely busy and that I cannot give her an ETA but to please give me the pts details so that I have it ready for when we have an ambo available - the line cut out - Ashlee Alpes |
| 02 Dec 2020 - 10:27 - Accidental telecare - 58 Northsore drive - Mrs Foad - Ashlee Alpes |
| 02 Dec 2020 - 08:16 - Traffic lights flashing cnr 17th avenue and Kommetjie, as well as Quarry rd and Kommetjie - reported the issue under ref 1000884953 - advised them it is an ongoing issue - Ashlee Alpes |
| 02 Dec 2020 - 08:08 - Traffic lights flashing cnr 17th avenue and Kommetjie, as well as Quarry rd and Kommetjie - reported the issue under ref 1000884953 - advised them it is an ongoing issue - Ashlee Alpes |
| 02 Dec 2020 - 08:03 - Test Harri - Harri Marais |
| 02 Dec 2020 - 07:56 - Traffic lights flashing cnr 17th avenue and Kommetjie, as well as Quarry rd and Kommetjie - reported the issue under ref 1000884953 - advised them it is an ongoing issue - Ashlee Alpes |
| 02 Dec 2020 - 03:40 - entry did not save earlier, : received call from sister at nerina gardens saying a resident in olive wing has passed away and they want a ambulance to take the body to hospital to declare, told her no ambulance will transport, she must phone undertaker - Ronald Windell |
| 02 Dec 2020 - 03:40 - entry did not save earlier, : received call from sister at nerina gardens saying a resident in olive wing has passed away and they want a ambulance to take the body to hospital to declare, told her no ambulance will transport, she must phone undertaker - Ronald Windell |
| 02 Dec 2020 - 03:38 - Phoned nerina gardens back, spoke to olive wing, no one has passed away they said ? - Ronald Windell |
| 02 Dec 2020 - 03:38 - Received call from Nerina gardens wanting a ambulance to take a pt that has died to false bay for doctor to declare, i told her no ambulance will transport a deceased person, she needs to contact undertakers - Ronald Windell |
| 02 Dec 2020 - 03:38 - Phoned nerina gardens back, spoke to olive wing, no one has passed away they said ? - Ronald Windell |
| 02 Dec 2020 - 03:25 - Received call from Nerina gardens wanting a ambulance to take a pt that has died to false bay for doctor to declare, i told her no ambulance will transport a deceased person, she needs to contact undertakers - Ronald Windell |
| 01 Dec 2020 - 19:53 - RV4 finished on event - Ronald Windell |
| 01 Dec 2020 - 16:27 - R4 at Generations Imhoff 65695 - Ashlee Alpes |
| 01 Dec 2020 - 16:11 - RV4 mobile to Generations Imhoff for an event - crew for event: D.Barnard and G.Craig - 65687 - Ashlee Alpes |
| 01 Dec 2020 - 16:11 - RV4 mobile to Generations Imhoff for an event - crew for event: D.Barnard and G.Craig - 65687 - Ashlee Alpes |
| 01 Dec 2020 - 12:47 - Accidental Telecare Activation - Mrs Badenhors- Cottage 21 Evergreen Muizenberg - Ashlee Alpes |
| 01 Dec 2020 - 10:24 - Telecare activation - 20 Northshore - Mr McNeill forgot to press the button this morning - Ashlee Alpes |
| 30 Nov 2020 - 16:05 - Received missed whatsapp call from 0672486987, phoned back, no answer - Ronald Windell |
| 29 Nov 2020 - 17:39 - Received call from 28a victory way, simonstown saying someone fell in the road, i asked if person was injured, she said she would check and call us back if needed - Ronald Windell |
| 29 Nov 2020 - 01:06 - Tsholani from Netcare called to follow up on earlier case - advised accordingly - Lindi Bredenhann |
| 28 Nov 2020 - 22:15 - E/A called for update on their call - advised RHT - Lindi Bredenhann |
| 28 Nov 2020 - 18:20 - A3 reported traffic lights out cnr 17th and Kommetjie as well as Kommetjie and Quarry - reported to 107 ref 1000882154 - Ashlee Alpes |
| 28 Nov 2020 - 17:24 - 0722261613 - accidental dial - Ashlee Alpes |
| 28 Nov 2020 - 15:37 - EuropeAssistance Mtusi phoned and asked if we could assist with a neonatal transfer - advised we do not have an incubator - Ashlee Alpes |
| 28 Nov 2020 - 15:36 - 0217828179 - call diverted to Lindi - was a pt who was cleaning the bougainvillea and was pricked by one of the thorns and formed what sounds like a blood blister - it is slightly sore - has been cleaned, but was concerned due to toe blood blister, ice was applied, blister has gone down, Lindi advised to keep her eye on and to monitor it - if she has antibacterial cream to put someone on - thorn didn't damage the skin too severely so that's probably why a blood blister has formed - will monitor and phone back if need be - Ashlee Alpes |
| 28 Nov 2020 - 15:27 - 0217828179 - rang once and died - phoned 3 times but no answer - Ashlee Alpes |
| 28 Nov 2020 - 13:30 - 0729015747 - call but no one speaking on the line - phoned back twice, no answer - Ashlee Alpes |
| 28 Nov 2020 - 13:11 - Received a call from Tamrin asking if we could help, she's waiting for a call back from Dr Rodriguez for 2 hrs now but the practice is now closed and they haven't phoned her back, they heard a rumor that Dr Rodrigues is sick and not at work - her 75 yr old mother saw Dr Rodrigues earlier in the week and now they are concerned - advised her that I am not aware of anything but to try phone the practice tomorrow when they open for Sunday appointments - Ashlee Alpes |
| 28 Nov 2020 - 10:15 - Mel reports Greg has lost the spare locker key for RV2 - Ashlee Alpes |
| 28 Nov 2020 - 07:04 - OB entry 01:50 pm - I called Gaboela back - CMR not dispatching - Metro will have to send their own vehicle - CMR GO |
| 28 Nov 2020 - 01:52 - OB entry 01:50 pm - I called Gaboela back - CMR not dispatching - Metro will have to send their own vehicle - Lindi Bredenhann |
| 28 Nov 2020 - 01:50 - Metro Gaboela called for female that tried to commit suicide at 23 Daffodil Cirlce O/V Ref 0130 - On Scene caller 0637497770 -PLS note that when I spoke to Metro Gaboela told me that he does have a vehicle in the top of OV (when I asked him why they cannot attend - he advised me that they are going to another call and we have to be careful as that crew is now going with an SAPS escort as they do not feel safe in the area , he is not yet sure the priority of that pt. ) I then proceed to call on scene and the caller told me she is currently not with the pt. I asked her if she can pls go to the pt as I want to speak to her - The caller did tell me that she does not think it is that serious. I called her back after a few min - I then spoke a Shannon (not the pt) she told me the pt does not want to speak to me. I confirmed that the pt was cons and talking - she said yes - she also said that the pt was drinking - I advised the caller that Metro will send them a vehicle but I am not able to give me an ETA. - Lindi Bredenhann |
| 27 Nov 2020 - 21:16 - A4 Greg C - came across a minor MVA at entrance of Masi, and what appears to be 2 x people ?assaulting each other. His partner was not currently with him as he just dropped her and his night shift partner is Alex - I disp RV1 and A2 to assist but asked A4 to stand by for veh. I spoke to SAPS serg Megamane - he will disp a veh - A4 called up - No injuries - 1 x veh absconded - 1 x veh pushed out of road way - no assistance needed . (CA 898526 Yellow Ford KA- veh that remained) SAPS came towards A4 as he was moving away. I did not yet log the call and non of the veh were mob yet - therefore OB entry. - Lindi Bredenhann |
| 27 Nov 2020 - 14:48 - Telecare - 0217851045 - Mr & Mrs McNeill - 20 Northshore Drive - No emergency - Accidental activation - Monique Joubert |
| 27 Nov 2020 - 09:34 - Telecare - 0217851045 - Mr & Mrs McNeill - 20 Northshore Drive - No emergency - Accidental activation - Monique Joubert |
| 27 Nov 2020 - 09:29 - A4 in service time check completed Crews Greg C and Maxienne - Monique Joubert |
| 27 Nov 2020 - 06:39 - Received a call 21:44 last night looking for advice - 76 yr old male with a pacemaker on blood thinners has been having severe nose bleeds this week - 3 x this week - currently bleeding since +/- 17:00 and wants to know want to do - they have done all the normal options such as pinching the nose, ice pack and holding the head forward - caller reported it was a constant drip - gave the caller two options, we can come out (not members, worried about financial aspect of it - explained how it works) otherwise go to a casualty unit - they are new in town and not sure where to go - asked her is she'd like to speak to one of my medics - caller spoke with H.Giloi, pt going down to FBH to be checked out, they are only on a hospital plan not a M/A - will call back if needed - Ashlee Alpes |
| 26 Nov 2020 - 20:34 - Received a call earlier from 16 Quarry Road, her 17 yr old son hurt his ankle on the treadmill after 17h00 - she has given him tramadol and ibuprofen but it is still sore and wants us to come and strap it - advised that we cannot strap like the physios do but we can bandage it - she already elevating it and icing it - asked if she'd like to speak to one of my paramedics for more advice, she said yes. M JV Vuuren was here so she spoke to the caller advised that if it swollen, he's going to need xrays, FBH don't have xrays at this time of night so we could/would have to take the pt to VHW - caller didn't want that and said she'd wait until the morning and go to FBH - asked if the son is in pain during the night can we give him something - Mel advised if we give pain medication, he would need to be transported to hospital as they cannot remain at home once administered. - Ashlee Alpes |
| 26 Nov 2020 - 18:55 - A1 out duty O2 / A1 in service - CMR GO |
| 26 Nov 2020 - 10:38 - A1 out duty O2 / A1 in service - Lindi Bredenhann |
| 26 Nov 2020 - 09:57 - A3 out duty collecting partner - Lindi Bredenhann |
| 26 Nov 2020 - 09:33 - RV1 in service - Lindi Bredenhann |
| 26 Nov 2020 - 07:20 - A2 out duty with A1 red circle - service - Lindi Bredenhann |
| 26 Nov 2020 - 07:11 - Call received @06:30 - 0727435603 - female saying she is SOB known asthmatic (speaking in full sentences) - started on Tuesday - took meds already in am - concerned she might have Covid - SOB and headache - advised can send someone or better option to speak to GP. Caller was speaking for a long period of time and in full sentences. She said she is going to see dr Lombard in am. Did advise if anything gets worse to pls call us again. - Lindi Bredenhann |
| 26 Nov 2020 - 01:22 - Received a call from Natasha 0219370500 asking if we could assist with a priority call in redhill ref 0405 - not much info just OD on tablets, pt unconscious but breathing, escort will be at green container, onscene number Anele 0786141858 - attempted multiple times to get hold of number on the landline and the cell but it doesn't ring - phoned metro back and gave the call back to Natasha, advised that if I cannot speak to someone onscene and confirm priority (and get more info) that I am not able to dispatch a veh - confirmed with H.Giloi that he was happy with what was done, he advised if the family phone back then to gauge the call and take it from there - Ashlee Alpes |
| 25 Nov 2020 - 19:11 - Carlos 0732723867 23 Flamingo - call went to D Zimmerman - callers mom is SOB - chest tight - said he did lock it with Metro - I called Metro Ref 1989 Veh 108 was allocated and are on route - no ETA - I called Carlos back and explained to Carlos that Metro did disp and on route I did advise he can follow up with metro on Ref 1989 as unfortunately I dont have an eta but veh definitely en route. - Lindi Bredenhann |
| 25 Nov 2020 - 13:22 - Mabule from SIMMS called for transfer (for Pts own account) Karl Bremmer hosp to Louis Leipoldt - Pt had a hernia operation and the wound is now infected and also does have pneumonia. Reason for transfer from state facility to privt. As per B De Meyer R5000 ILS and R6500 ALS. At time of call LOC could not be establish as Mabule only spoke to family and not the dr yet. She is aware of dep due to it being privt transfer. SIMMS is not responsible at all for the bill family will take full responsibility. - Lindi Bredenhann |
| 25 Nov 2020 - 11:47 - A1 out duty to collect A4 at Red circle - CMR GO |
| 25 Nov 2020 - 11:33 - Please note on Call 20201125/5 incorrect crews were still allocated on the veh - I did rectify it afterwards. - Lindi Bredenhann |
| 25 Nov 2020 - 11:00 - Telecare activation 21 Evergreen Muizenberg - no emergency - Lindi Bredenhann |
| 25 Nov 2020 - 09:37 - 0217861404 Female caller wanted to know where she can rent wheelchair - advised Sun Valley pharmacy and possibly FH home nursing. - Lindi Bredenhann |
| 25 Nov 2020 - 07:35 - A4 out duty service at Red Circle - Lindi Bredenhann |
| 24 Nov 2020 - 16:28 - A2 reported MVA at the Kommetjie and Capri intersection - towing and traffic onscene - no injuries - Ashlee Alpes |
| 24 Nov 2020 - 14:04 - Turned down a BLS transfer from EuropeAssist on M.Will's instruction - Melomed Tokai (Morton and partners) to Melomed Bellville ICU - only have 1 ambulance available at this stage - Ashlee Alpes |
| 24 Nov 2020 - 11:55 - RV5 reported traffic lights out at the intersections of 17th and Kommetjie as well as Kommetjie and Quarry Road. Reported to traffic and logged with 107 on ref 1000879112 - Ashlee Alpes |
| 24 Nov 2020 - 06:17 - Received call from 0836318263 (Monique) saying there is someone lying in the road in abington circle, not sure if alive or dead, phoned saps who said they took him to hosp. - Ronald Windell |
| 22 Nov 2020 - 00:09 - I called Ocean VIew SAPS and spoke to Srg Mizuka I explained the situation with regards to the call Srg Jubu called in. I asked that if medical services are no longer required to please call CMR back and advised that we are no longer required, especially that I had crews responding P1 to a call to assist them and it was a hoax call - Monique Joubert |
| 21 Nov 2020 - 22:14 - Telecare activation for Member 6297 Bruce Macdonald. 5B De Lille Square Marina Da Gama, Accidental activation all is well - Monique Joubert |
| 21 Nov 2020 - 21:15 - Called Ocean Views SAPS to find out if they had been infored about any incidents in in Aries avenue Rasta Camp, I spoke to Constable Shweli, she advised me that they have not been notified however the rusta camp is not really on the road and it is really not safe, she advised that unless there is a person meeting in the road that is visible she would advise me not to send anyone. I advised that I had handed the call back over to Metro at this stage. Straight after speaking to SAPS Mr Harris from MEtro EMS called, I advised him that I was not able to get through to the on scene contact and I advised of what SAPS had advised. I informed him that at this stage I would not be dispatching but if they get more details and on scene contact I would try and assist - Monique Joubert |
| 21 Nov 2020 - 21:09 - Received a call from Chantelfrom Metro EMS, calling for young child that is SOB and has a TEMP TOC for them was 20:50 address is Aries Avenue Rusta camp, no further land marks. Caller is Marry anne 06816116919. I tried calling several times but the phone is off. I called Metro Back and advised that I was not able to get through to the caller, if they could get through or get and alternative number I would try and assist - Monique Joubert |
| 20 Nov 2020 - 23:27 - Crews: A2 Rossario and Lance / A3 Monique and Alex / A4 D Barnard and T Fernandez (to be used only if needed) - Lindi Bredenhann |
| 20 Nov 2020 - 23:17 - K Yon booked off - T Theron is going to try for an replacement but for now A3 and A4 crews to be disp. - Lindi Bredenhann |
| 20 Nov 2020 - 11:22 - Europe assistance ICE activated for a call in Khawuleza Street, Khayalitsha, for general melasia, I decided the call - Monique Joubert |
| 19 Nov 2020 - 18:05 - A4 has advised that they have uplifted Mr Chaplin for 10 Ketch Street and Mobile to FBH for him to get his wife's Vehicle - CMR GO |
| 19 Nov 2020 - 16:56 - A4 has advised that they have uplifted Mr Chaplin for 10 Ketch Street and Mobile to FBH for him to get his wife's Vehicle - Monique Joubert |
| 19 Nov 2020 - 16:45 - A4 crew are going to 10 Ketch street in Sun Valley and Upload Mr Chaplin and drive Mr Chaplin to his wife's vehicle so he can bring it home. Originally Mr Chaplin asked the crew if they can bring the car home. After a discussion with Heath and Darren, it was decided this route was best - Monique Joubert |
| 19 Nov 2020 - 16:28 - 0113594300 Female caller form MTN in Johannesburg calling to find out if we can assist with an ambulance in Butterworth, when I looked on the map, butterworth is in Durban Eastern Cape, I explained that we operation in the deep south of Western Cape, I looked up the police station number and gave that to her - Monique Joubert |
| 19 Nov 2020 - 15:14 - 0733814903 Male caller says he has a person with him who is very sick but does not want to go to hospital and they are not sure what to do. I explained that if the person is able to verbalize that he does not want to go to hospital no one can force him to go to hospital it is against the law. Then the caller said no he does want to go to hospital as he is not well, he lives in the bush and now he looks ill and not able to walk. I explained that we are a private service and there will be a bill. I suggested that due to the pt still being awake and talking it would be best to call 112 - Monique Joubert |
| 19 Nov 2020 - 10:54 - A2 and A1 mobile back to office - Monique Joubert |
| 19 Nov 2020 - 10:29 - A3 booking in service, checks completed, time check done and correct, Fiona and Khumbulani crew - Monique Joubert |
| 19 Nov 2020 - 10:09 - Received a call from 0823333649 on behalf of Judith Sher, she is known with Huntingtons and is really feeling awful, she is experiencing flu like symptoms and wanted to know if we can assist with COVID testing. I explained that the first point of call is for her GP to be contacted he will be able to guide her and advise what the best route is. However if that doesn't work and she is really feeling terrible I will happily send someone out to assess. - Monique Joubert |
| 19 Nov 2020 - 09:40 - A4 heading to Tiger wheel and Tyre for a wheel rotation
- Monique Joubert |
| 19 Nov 2020 - 09:40 - A4 in service, time check done and crew Greg C and Alex Jekwa - Monique Joubert |
| 19 Nov 2020 - 07:02 - Phoned Metro back, spoke to Yanga, Ambulance 31 enroute - phoned Dr Rosouw back and informed her that there is an ambo enroute - CMR GO |
| 18 Nov 2020 - 23:44 - Phoned Metro back, spoke to Yanga, Ambulance 31 enroute - phoned Dr Rosouw back and informed her that there is an ambo enroute - Ashlee Alpes |
| 18 Nov 2020 - 23:41 - Received a call from Dr Rossouw 0810461977 at FBH asking if we could assist with an MOU transfer - asked her if she had put the message out to the group as their is a specific procedure that needs to be followed for priority transfers, she said she did but no one was reading it and she didn't want to wake anyone up - I advised we'd have to wake them up in anyway to get auth - she said she'd make contact. Checked ref with Metro 2308, spoke to Rushien, it is still pending. After 20 minutes I phoned Dr Rossouw back to check if she had come right to which she replied she is waiting Mr Newman to get back to her as she phoned him first and didn't wake Taryn up before he got back to her. Pt is a 40 yr old female, G2/P0 in active labour (3cm dilated) with gestational hypertension, call was booked with Metro at 21:49. Asked Dr Rossouw if this a P1 transfer and she advised no but because call was logged almost 2 hrs ago, the nurses are escalating the call, the nurses think she should go to an MOU facility and that why Dr Rossouw got involved as she doesn't want the to wait another 2 hrs - advised she'd be if Mr Newman could an ambulance in an hour. - Ashlee Alpes |
| 18 Nov 2020 - 11:05 - A4 in service - Lindi Bredenhann |
| 18 Nov 2020 - 10:13 - A2 out duty to red Circle - Lindi Bredenhann |
| 18 Nov 2020 - 09:42 - Pocket dial 0826483809 - Lindi Bredenhann |
| 17 Nov 2020 - 19:23 - Female caller 0741541130 called at first I was not sure what the emergency was as she kept on talking about her flask - It turned out she rinsed her flask with oxy bleach and soda ash and then filled it with clear water and then drank the water. She is now not sure if she did the right thing - she is not sob, nausea or vomiting. Just tasted strange she ?could feel it in her esophagus . She had it +-an hour and a half ago. I advised the caller that by now severe symptoms would have appeared. She said she is feeling a bit light headed but she thinks it is probably due to her being stressed now. I advised the caller to monitor her symptoms and if anything changes - swollen throat , nausea etc to pls call again - I also spoke to her son and explained to him. - CMR GO |
| 17 Nov 2020 - 19:16 - Female caller 0741541130 called at first I was not sure what the emergency was as she kept on talking about her flask - It turned out she rinsed her flask with oxy bleach and soda ash and then filled it with clear water and then drank the water. She is now not sure if she did the right thing - she is not sob, nausea or vomiting. Just tasted strange she ?could feel it in her esophagus . She had it +-an hour and a half ago. I advised the caller that by now severe symptoms would have appeared. She said she is feeling a bit light headed but she thinks it is probably due to her being stressed now. I advised the caller to monitor her symptoms and if anything changes - swollen throat , nausea etc to pls call again - I also spoke to her son and explained to him. - Lindi Bredenhann |
| 17 Nov 2020 - 18:56 - RV1 key broken off in ignition - A4 to pick up spare at office and to take it to David - H Giloi aware of incident - Lindi Bredenhann |
| 17 Nov 2020 - 18:38 - Anton 0814443719 28 Montrose called looking for Dr Van der Merwes nr. I advised the caller that after hours we assist - he does not want us to come out but want to speak to Dr van der Merwe, complaining of L sided chest pain. I phoned the dr rooms and listened to the mess - CMR and his cell nr is given 0729929220 - I called Anton back and spoke to his son - pt still does not want us to come out - I gave the number as per the answering machine - they are going to phone that number. - Lindi Bredenhann |
| 17 Nov 2020 - 17:45 - Mr Brookman called for P1 call in OV - 14 Neptune - 29Y M cont seizures - on scene Juliana 0780098559 - I spoke to caller and asked if I can speak to pt - she handed the phone to Bijorn - last seizure was at 4pm (not cont and pt was not post ictal when I spoke to him) pt said he had 2 today known epileptic on meds. He did not want assistance anymore but the mother said he must go to hosp. I advised will speak to Metro again but cannot tell them ETA. I spoke to Mr Brookman and advised we are not accepting no P1. - Lindi Bredenhann |
| 17 Nov 2020 - 15:28 - RV1 dropped Fritz at scene - available if needed - Lindi Bredenhann |
| 17 Nov 2020 - 13:27 - 0713988728 incorrect dial - Lindi Bredenhann |
| 17 Nov 2020 - 09:46 - Tineke from Dixies called - one of the staff members accidentally had descaler in her coffee - took a very small sip - they did give her a lot of water to drink and not letting her vomit - she is not presenting with any abnormal symptoms - I advised that what they did is correct but to pls monitor her and if anything changes to call us immediately. - Lindi Bredenhann |
| 17 Nov 2020 - 09:22 - A3 in service - Lindi Bredenhann |
| 16 Nov 2020 - 19:04 - 14:28 - Voice message from Luke 0740117172 on EFAR group for a fire in Carnation Road with injuries - M.Will made contact, bush and grass fire, 3 x pts ( 1 x adult and 2 x children) with inhalations burns - he is not onscene and provided the number for the onscene contact - Fire contacted spoke Nazlie, Metro contacted with ref 2002. Onscene contact Joan +27 71 931 3746: reports no one is injured, fire close to houses. Fire updated and Metro stood down. Metro phoned and asked if we could assist with the call - CMR GO |
| 16 Nov 2020 - 14:39 - 14:28 - Voice message from Luke 0740117172 on EFAR group for a fire in Carnation Road with injuries - M.Will made contact, bush and grass fire, 3 x pts ( 1 x adult and 2 x children) with inhalations burns - he is not onscene and provided the number for the onscene contact - Fire contacted spoke Nazlie, Metro contacted with ref 2002. Onscene contact Joan +27 71 931 3746: reports no one is injured, fire close to houses. Fire updated and Metro stood down. Metro phoned and asked if we could assist with the call - Ashlee Alpes |
| 16 Nov 2020 - 09:44 - 09:36 - Received a call from Sharon Corsten regarding her mother who had a fall a few days ago - She has been seen at hospital and there were no fractures found - But has had ++ muscular pain in the inner thigh and buttocks area - and it is only getting worse. She is wanting someone to come out and give something for the pain. Advised we can send a vehicle to assess her, but any medication given, means the patient would then need to be transported to hospital due to medics protocols. - She is a military patient. Not wanting her to be transported to hospital.
Daughter will contact Dr S. v/d Merwe and will call again if needed, - Morgan Will |
| 15 Nov 2020 - 11:25 - Mrs Trope phoned asking the procedure of how it wouldn't work as she thinks she potentially could have covid, her and her daughter - overnight developed dry cough, temp of 38, sore chest, achy body and fatigue - advised her if she does need our assistance we will screen her call, decided level of PPE and go from there, if she needs to go through to hospital then it can be arranged. Advised her as well to contact her GP in the morning and consult with her to see if she'd like to be tested - Ashlee Alpes |
| 15 Nov 2020 - 11:09 - received a call from 0217892503 who said his dad's hip had dislodged, while asking what happened he said he would phone back as he needed to go - asked him if he still requires an ambo to which he said no, they will take him privately - Ashlee Alpes |
| 15 Nov 2020 - 07:39 - A2 reported camera flash cnr Edinburgh and Rhodes drive, Newlands on way back from call 20201114/16 - Ashlee Alpes |
| 14 Nov 2020 - 03:27 - Call received from Mr Peter de Klerk mem 1900 - saying he woke up with severe pain to the left leg, it is numb - he is known with gout - wanted advice on what to do - he has already had 2 x panado - M,Joubert made contact - explained we cannot give him anything and let him remain at home - he will wait it out and see if it improves or he will call again - does not want to go to hospital. - Ashlee Alpes |
| 14 Nov 2020 - 02:21 - Received a call from Sister Narina calling on behalf on Leon Gingold at cottage 143 Silvermine village, He called initially as he felt that he was having chest pain, the sister then came to examine the pt and the pain has subsided but he has abdo pain, vomiting and diarrhea. Sister advised that he now wants something to help with those symptoms and wanted to know if we can come out and give him meds. I explained to her those are not medications that we carry and if we give any medications we will have to transport him to hospital. Pt refuses to go to hospital and has declined for us to come out. I advised sister to give us a call if anything changes - Monique Joubert |
| 13 Nov 2020 - 20:15 - Rosie 0789156254 she was in hospital until last week for a cardiac episode, but she has noticed this evening that she is urinating blood, she did have a catheter in while at hospital. She has been having discomfort while urinating but nothing too bad. I advised that this is very normal with a UTi and that it would be best to drink lots of water. she wanted to know if she can wait until morning to go to GP Steven Van Der Merwe. I advised that it is up to her but to rather give us a call if she starts experiencing pain or significant discomfort, she does have her partner with her so he can also call if things change - Monique Joubert |
| 13 Nov 2020 - 00:20 - Chantelle from Metro called for dogbite on extremities bleeding at 26 Pegasus road O/V ref 0323 Tel 0746621524 - I called on scene and spoke to pt (Sherine) they have been calling since 5pm although Metro said they only received the call at 00:05. They do not need an ambi anymore she is going to hosp in am. I called Metro back and asked if the call was logged numerous times - disp said no - I advised call can be cancelled - Lindi Bredenhann |
| 12 Nov 2020 - 18:59 - 0839669288 Adele Wright, 90 Simons Town Road, she called to say she is outside the office and wanted someone to take her bp, I advised her tat there are no medics on sight but I could get someone out or get them to come to her. She said not to worry she will call later is needed - CMR GO |
| 12 Nov 2020 - 16:57 - 0839669288 Adele Wright, 90 Simons Town Road, she called to say she is outside the office and wanted someone to take her bp, I advised her tat there are no medics on sight but I could get someone out or get them to come to her. She said not to worry she will call later is needed - Monique Joubert |
| 12 Nov 2020 - 00:22 - caller calling from Bellville for elderly lady with numbness in arms and legs - I advised her of our location and asked her if she tried Metro - she was still talking when the call dropped. Unknown number - Lindi Bredenhann |
| 11 Nov 2020 - 21:01 - female caller 0764240959 (non Mem) called for her dog Rocky end stage CA - its stomach is very swollen. Someone with the name ?Ross told her that we attend / do this kind of thing. I advised her that she is now through to CMR - from time to time we assists local Vets with snakebites, but she will have to contact an after hour vet for her dog. Her attitude then changed and she then told me that the Vets dont have emergency vehicles to transport and she cannot do it herself. She then ended the call. I did speak to H Giloi regarding the call. - Lindi Bredenhann |
| 11 Nov 2020 - 12:28 - Service call was booked for today has been canceled as pt has managed to get p the stairs by herself 0217887687 Mark - Monique Joubert |
| 11 Nov 2020 - 11:37 - A2 mobile to do an O2 Run - Monique Joubert |
| 11 Nov 2020 - 11:08 - A2 in service Andre and Tracy time check done, crew to change time by 2 minutes - Monique Joubert |
| 11 Nov 2020 - 10:26 - Christiaan Barnard on divert for p1 p2 medical and surgical until 6pm this evening - Monique Joubert |
| 11 Nov 2020 - 09:22 - A1 in service, Crews Greg C and Angus, time check done - Monique Joubert |
| 11 Nov 2020 - 08:15 - 0820715526 Leigh Anne, has a lady from Ocean view that she works with, she has been having heart issues and collapsed a little while ago, they are currently in a car and on their way to the hospital but she was wondering if it would be quicker to get us to take her. I asked her were she currently she explained that she is near Imhoff in the traffic. I explained that I believed it would delay her treatment and she would pull over ans wait for us. Her college is awake and talking and seems alright. I offered to send someone but did explained that it may actually delay getting help to her colleague, I did advise her to give me a call if anything changed and we could send someone - Monique Joubert |
| 11 Nov 2020 - 07:23 - A4 being taken to Musical Cars to repair aircon, crew have done a decommission list - Monique Joubert |
| 11 Nov 2020 - 07:21 - Greg C handed over to Monique Joubert, Current crews Rv2 Ruwan, Rv1 Melanie, A2 Jacqui and Chris M, A3 Tyron and Morgan, A4 Thomas and Alex - Monique Joubert |
| 11 Nov 2020 - 07:11 - Meika called for 9 year old boy , who has been not feeling well for a while and has recently returned from Kruger national park. symptoms are : diarrhea , headache, fever , delirium as described, temp 39.2 , stomach ache - caller will call back if pt does not get better but have advised pt may need to see a Doctor - if pt worsens caller will call back - 0723609133 - CMR GO |
| 10 Nov 2020 - 23:44 - Meika called for 9 year old boy , who has been not feeling well for a while and has recently returned from Kruger national park. symptoms are : diarrhea , headache, fever , delirium as described, temp 39.2 , stomach ache - caller will call back if pt does not get better but have advised pt may need to see a Doctor - if pt worsens caller will call back - 0723609133 - Ashlee Alpes |
| 10 Nov 2020 - 22:45 - G Craig using Ashley profile as can not find password for CMR GO - Ashlee Alpes |
| 10 Nov 2020 - 14:45 - M caller 0829223192 - 7 Risi Road - having reaction to bee sting - face swollen - chest tight not SOB - did take 4 anti histamine tablets and is feeling better - I explained to caller can send someone out non members on med aid - did explain about claiming, transportation and billing if not covered - for now he is going to monitor the symptoms and will definitely call us if anything changes - his wife is at home with him - he had something like this happened before and did receive an injection (not by CMR) - Lindi Bredenhann |
| 10 Nov 2020 - 11:08 - A2 in service / A3 in service / A1 in service - Lindi Bredenhann |
| 10 Nov 2020 - 10:48 - Dr Van der Merwe called for Mr Corder - 17 Horatio rd simons town- under drs treatment - had knee replacement +- 2weeks ago not really recovering - ++weak - bloodtest came back all clear - dr wanted him to be transported to KH casualty for further investigation. Dr then phoned back pt now needs to go to Drs rooms in Claremont (pt's physician at KH rooms, 249 Main Rd ) I advised dr that due to going to dr rooms will just have to get auth - Auth granted by H Giloi but to pls speak to pt regarding free discharge or bil as now transfer - spoke to dr Van der Merwe - he just spoke to the pt - his friend is taking him - I did tell dr that if pt decides other wise we will definitely be able to transport. - CMR GO |
| 10 Nov 2020 - 10:46 - Dr Van der Merwe called for Mr Corder - 17 Horatio rd simons town- under drs treatment - had knee replacement +- 2weeks ago not really recovering - ++weak - bloodtest came back all clear - dr wanted him to be transported to KH casualty for further investigation. Dr then phoned back pt now needs to go to Drs rooms in Claremont (pt's physician at KH rooms, 249 Main Rd ) I advised dr that due to going to dr rooms will just have to get auth - Auth granted by H Giloi but to pls speak to pt regarding free discharge or bil as now transfer - spoke to dr Van der Merwe - he just spoke to the pt - his friend is taking him - I did tell dr that if pt decides other wise we will definitely be able to transport. - Lindi Bredenhann |
| 10 Nov 2020 - 07:09 - received a call for advice regarding a psych pt that they think needs to be sedated, pt unable to sleep, delusional and they are scared he will be become violent to his partner and to be taken to hosp - pt is in sea point - advised of private services in the area and contact numbers given, caller is phoning on behalf of someone and is not sure if they are on med aid so provided Metro number as well - told caller that normally they do not sedate psych patients as they need to be monitored in that state by a Dr at a facility but that is dependent on a lot of factors - CMR GO |
| 09 Nov 2020 - 23:38 - received a call for advice regarding a psych pt that they think needs to be sedated, pt unable to sleep, delusional and they are scared he will be become violent to his partner and to be taken to hosp - pt is in sea point - advised of private services in the area and contact numbers given, caller is phoning on behalf of someone and is not sure if they are on med aid so provided Metro number as well - told caller that normally they do not sedate psych patients as they need to be monitored in that state by a Dr at a facility but that is dependent on a lot of factors - Ashlee Alpes |
| 09 Nov 2020 - 21:53 - Mr Brookman phoned back and advised call has been relogged again, on ref 2446, I.T.: 21:17 - this time it is a 11 yr old female, sob, coughing, vomiting and diarrhea. different onscene number 0793761601, Amb 25 was there and could not find address as it is incorrectly logged - phoned onscene, baby has been sick since last night and this is an ongoing thing as the pt was sick for a couple months but has been fine for the last two months. Spoke to H.Giloi who advised this is not a P1 and to hand it back - Metro can send 25 when they are done with their call in OV - call handed back to Metro - Ashlee Alpes |
| 09 Nov 2020 - 20:31 - Mr Brookman from Metro asked if we could assist with a 7 month old baby who is sob, coughing, vomiting with severe dehydration in Masonwabe Road, Masi ref 2175, contact onscene 0655333515, has been pending for 48 minutes now and he does not have vehicles. Tried onscene number with no answer - contacted H.Giloi who advised if we cannot actually ascertain if this is P1 or P2 call then we need to hand it back to Metro - phoned Metro back and spoke to Mr Brookman, handed the call back. Metro then phoned back and said the call has been relogged and it is actually a 7 year old child, and the address is 25926 Masonwabe Road, new reference is 2325, same onscene contact. Attempted multiple times to get hold of the onscene number, with no luck. L.Bredenhann took the call, we spoke to H.Giloi who said if Metro cannot give us a contact number that is actually answered and a correct address, as that number is very high and the house numbers do not go that high, then we cannot assist - phoned metro back and spoke to call taker Gayron, advised the above, he said he would hand the message to Mr Brookman - Harri Marais |
| 09 Nov 2020 - 19:17 - Hannelie from E/A called for quote on BLS transfer KH (did not give address) / Spoke to B De Meyer R2500 - I gave qoute to Sharah. Pt med aid not paying - will be for customer privt billing - Lindi Bredenhann |
| 09 Nov 2020 - 15:51 - A3 ozone completed in service - Lindi Bredenhann |
| 09 Nov 2020 - 15:47 - A4 returning from musical cars - Lindi Bredenhann |
| 09 Nov 2020 - 12:23 - A4 returning from musical cars - Lindi Bredenhann |
| 09 Nov 2020 - 11:46 - A4 musical cars for aircon leak - Lindi Bredenhann |
| 09 Nov 2020 - 09:37 - A2 in service - Lindi Bredenhann |
| 09 Nov 2020 - 09:37 - RV2 in service - Lindi Bredenhann |
| 09 Nov 2020 - 09:11 - RV1 in service - Lindi Bredenhann |
| 07 Nov 2020 - 15:22 - Received a call from Carole (Mem 7389) who said she wanted to know what to do - she has a brain tumor and was standing in line at the Mcdonalds when she felt what she describes as an intense head pain (not a headache) which lasted about 10 seconds, then her ear just started pouring blood, and it went down her arm, bleeding then stopped, and little bit later it started pouring out of her ear again, it has now stopped again. Pt reports feeling no different at all while this happened. RV1 paramedic M JV Vuuren was at the office changing her battery and I asked for her to speak to the caller - Mel advised that pt go to hospital as it is a big concern if she is bleeding from inside the ear - pt is known to GSH - Mel advised her to go to FBH and pt told her she wants to go to GSH, Mel explained how the system works and that she cannot bypass FBH even if she is known to GSH, she should go to FBH and they can refer her to GSH if need be - Ashlee Alpes |
| 07 Nov 2020 - 14:38 - 0824533272 - Accidental call - Ashlee Alpes |
| 06 Nov 2020 - 12:23 - 12:22 - Pocket dial ? - 07233166652 - No emergency / accidental dial - Ronald Windell |
| 06 Nov 2020 - 02:51 - 0604218805 Received a call from Leigh Anne, her mom may be a member of CMR, she lives at 73 Hill Top Road in Scarbrough but caller is in Red Hill, I advised her that if she lives in a different place to the main members then she would not be covered by CMR, But I searched the address given and she was not on the system. She then asked to provide Metros Contact number which I did - Monique Joubert |
| 05 Nov 2020 - 19:33 - Received a call from Mary-Anne Knight, she wanted a little advised, she is an asthmatic and has been ill for about a week, Dr believes it is Bronchitis due to her Asthma but has advised to quarantine just incase. She is very anxious as she has been feeling very tight chest and has been self medicating as instructed by GP and was concerned if it happens in the night could she call us if needed. I advised that she could absolutely call us if needed I asked her what meds she was taking she said Pulmocort and Duoline, she does say she feels more anxious after the meds, I explained to her that the meds can cause this and often increase your Heart rate especially with excessive use. She explained that she has been using her pump alot. I explained that this will absolutely cause anxiety and increase Heart rate. I advised that if at all possible to try calm herself down and try taking deeper breaths to try decrease the anxiety side effects. I also advised her that if a medic did come out there are certain medications that we could not use due to her already using the other meds, She was very thankful and advised that she was already feeling better after chatting to me and the doctor did not warn her of the feelings. I advised that she is more then welcome to call us any time - Monique Joubert |
| 05 Nov 2020 - 19:26 - 19:00 Ronnie handed dispatch over to Monique. Current crew Rv1 Melanie, Rv2 Ruwan, A2 JAcqui and Chris M, A3 Tyron and Murray, A4 Thomas and Alex - Monique Joubert |
| 04 Nov 2020 - 23:40 - Accidental Telecare activation Mr Rast 15 Afrikander ST - no emergency - Lindi Bredenhann |
| 04 Nov 2020 - 23:02 - Crew change A4 - Darren B and Mel (Graig C off duty) / A3 M Sulter and T Vermaak (Khumbi off duty) - Lindi Bredenhann |
| 04 Nov 2020 - 21:03 - Crew change A4 - Darren B and Mel (Graig C off duty) / A3 M Sulter and T Vermaak (Khumbi off duty) - Lindi Bredenhann |
| 04 Nov 2020 - 20:58 - Cindy non mem called earlier - her daughter suffers from costochondritis - been to chiro today have been taken all her meds but still in a lot of pain, wanted to know if we can come and give injection - I explained to caller that I can send someone but if after assessment we are able to give pain meds the pt would need to be transported to hosp. She understood and said she is going to take her daughter herself. - Lindi Bredenhann |
| 04 Nov 2020 - 16:10 - I made contacted with Heath Giloi with regards to call. I was advised By Rv2 Chris that he needed an ambulance P1 as the pt was having an active CVA. then the crew load a p2 bls adult female for FBH treatment on scene BLS Heath will deal with situation in the am - Monique Joubert |
| 04 Nov 2020 - 10:51 - A3 vehicle checks completed, Murray and Khumbulani, Time check correct - Monique Joubert |
| 04 Nov 2020 - 09:58 - A2 mobile to Pisces for O2 Run 1 8 liter cylinder - Monique Joubert |
| 04 Nov 2020 - 09:25 - Rv1 in service David and time check completed - Monique Joubert |
| 04 Nov 2020 - 09:25 - A4 in service Greg C and Darren B time check done - Monique Joubert |
| 04 Nov 2020 - 09:24 - A2 in service Kim and Rosario and time check done - Monique Joubert |
| 04 Nov 2020 - 09:01 - Rv2 in service Chris De Meyer time checked - Monique Joubert |
| 04 Nov 2020 - 06:58 - Battery nr 4 is chipped at bottom - H Giloi aware and control informed Harri. - CMR GO |
| 03 Nov 2020 - 19:58 - Battery nr 4 is chipped at bottom - H Giloi aware and control informed Harri. - Lindi Bredenhann |
| 03 Nov 2020 - 12:58 - Received a call from Brent his dad had a fall from the ladder and he has a clear deformity of the one foot, they are pretty certain in is broken, I advised that our vehicle was coming form sunnydale and would be there asap. They are no longer members of CMR, I advised of private billing. 3 Brand Street Glencairn HEights. Caller then called back to say dad says he is actually alright to get into a vehicle and go private transport so we can cancel the call. I asked if they are sure and he said yes - Monique Joubert |
| 03 Nov 2020 - 11:09 - A3 in service Fiona and Khumbulani - Monique Joubert |
| 03 Nov 2020 - 09:41 - A2 in service, checks have been completed and time adjusted by 2 minutes, crew Andre and Tracy - Monique Joubert |
| 03 Nov 2020 - 09:40 - A1 in service, time Check completed Fiona and Khumbulani, mobile to collect A3 at Red Circle - Monique Joubert |
| 02 Nov 2020 - 18:24 - Member wanted to know about their debit order advised to pls call during office hours - Lindi Bredenhann |
| 02 Nov 2020 - 11:47 - Accidental Telecare activation Louise - 8 Silica Close Glencairn Heights - Lindi Bredenhann |
| 02 Nov 2020 - 10:58 - Accidental Telecare Activation - Mr Rast - 15 Afrikander Rd - CMR GO |
| 02 Nov 2020 - 08:31 - RV2 in service - Ashlee Alpes |
| 02 Nov 2020 - 08:00 - Mabula from Simms called for call in Mitchels Plain - advised accordingly - Ashlee Alpes |
| 01 Nov 2020 - 19:08 - Metro called for MVA Ou Kaaps en Kommetjie intersection - I was not sure if it was the same one that RV1 called in earlier - I called the Metro On scene number 0842502618 but caller not there and he just handed the call to 107 - he did however say that Shane was on scene - I spoke to scene - no medical assistance needed - it was the one from earlier - Fire on scene - CMR GO |
| 01 Nov 2020 - 14:24 - Metro called for MVA Ou Kaaps en Kommetjie intersection - I was not sure if it was the same one that RV1 called in earlier - I called the Metro On scene number 0842502618 but caller not there and he just handed the call to 107 - he did however say that Shane was on scene - I spoke to scene - no medical assistance needed - it was the one from earlier - Fire on scene - Lindi Bredenhann |
| 01 Nov 2020 - 13:45 - RV1 reported small mva at 4way stop - Towing services on scene - CMR not required - Lindi Bredenhann |
| 01 Nov 2020 - 12:53 - Accidental Telecare Activation - Mr Borman - 60 Lakeshore drive NH - Lindi Bredenhann |
| 01 Nov 2020 - 11:10 - Serg Johnston SAPS ST called for a rape suspect prisoner that needs medical assistance ?assault/bleeding - advised Metro - they have not called Metro yet - I did advise can send veh but someone would need to be responsible for the bill as we are privt service - Gave him the number of Metro he is going to call them - Lindi Bredenhann |
| 01 Nov 2020 - 10:36 - Mrs Badens daughter called (07663508860) - her mother had a tooth extracted a couple of days and currently in pain - the carer does not have any more pain meds (and the pharmacy does not deliver wanted to know if we are able to assist - advise caller of our protocol , to try dr rooms or emergency dentist. - Lindi Bredenhann |
| 01 Nov 2020 - 10:29 - RV1 and RV2 , A3 and A4 in service - CMR GO |
| 01 Nov 2020 - 09:48 - A2in service - Lindi Bredenhann |
| 01 Nov 2020 - 08:27 - RV2 scrape Left front bottom bull bar - D Zimmerman is aware of - pic send - Lindi Bredenhann |